hasty hinge
Hello there,
I have an urgent support ticket open, but yet didn't receive a response even after 30+ Hours.
I know, I only own the workers paid plan and the domain I have issues with is on the free plan, so I am not Cloudflares biggest customer, but for urgent requests... what is the average response time?
A fun little side detail, when e-mailing them directly ([email protected]), I get a response just a few hours later telling me to use the support system 
urban shuttle
what's the ticket id?
but the billing queue is long, i can't give an eta but someone will review it soon
hasty hinge
what's the ticket id?
01455874
is it only billing thats so long though?
or in general
urban shuttle
Billing is the main one but free/paygo is obviously also a lot of tickets
hasty hinge
no the issue for me is that i bought a domain on cloudflare but when tryxing to connect it to a cloudflare page it says its part of a banned domain lol
kinds strange that i can buy the domain on cf but cant use it on cf 😂
spark granite
if it's banned, you need to reach out to [email protected] not regular support
hasty hinge
if it's banned, you need to reach out to [email protected] not regular s...
A fun little side detail, when e-mailing them directly ([email protected]), I get a response just a few hours later telling me to use the support system