Help maybe? | Cloudflare Developers | Page 1

dense storm Feb 20, 2025, 4:03 PM

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no one answers calls when i call CLOUDFLARE.... how surprizing... SO it force me on the discord..... I CANT EVEN REPORT IT ON YOUR WEBSITE because im BLOCKED

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IS thier ANYONE who can help? that doesnt involved Sailing the FING NET looking for answers..... CLOUDFLARE YOU did this.... FIX it....

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@vale jackal

dusky plinth Feb 20, 2025, 4:06 PM

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?pings

stuck graniteBOT Feb 20, 2025, 4:06 PM

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Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.

dense storm Feb 20, 2025, 4:08 PM

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i really dont care... i run a company and its been a week... sense ive been BLOCKED on everything

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I tried calling the CloudFlare and Report it... but still nothing...

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no one Answers the Phones.. or really is trying to help me...

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Ive reset my IP.... Reset ALOT and im still considered BLOCKED even on the CloudFlare Website it blocks me

mint sedge Feb 20, 2025, 4:10 PM

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👍

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?turnstile-issues

stuck graniteBOT Feb 20, 2025, 4:11 PM

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If you're having trouble passing Cloudflare Turnstile or Managed Challenges, you can try taking the following steps:

Check your browser and use a different one if necessary. Cloudflare challenges support the latest versions of popular browsers but some forks (such as Pale Moon) are not supported. See this link for more info: https://developers.cloudflare.com/fundamentals/get-started/concepts/cloudflare-challenges/#supported-browsers
Disable your browser extensions. Sometimes browser extensions can cause Cloudflare challenges to block your browser.
Scan your computer for malware (for example, using a free tool such as Malwarebytes). Sometimes malware can cause Cloudflare challenges to detect your computer as malicious and block it.

dense storm Feb 20, 2025, 4:11 PM

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i used 3 Different Browsers still the same thing

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all blocked on all browsers

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Chrone, internet Explore, fireFox..

mint sedge Feb 20, 2025, 4:12 PM

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and this applies to any device in your network? (e.g cellphones, other computers) as well? or only this machine

dense storm Feb 20, 2025, 4:12 PM

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its Video Games i play, and websites i use

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Only Computer my Phone was Blocked for a moment but it started to act right

mint sedge Feb 20, 2025, 4:13 PM

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Also a side note: discord is protected by cloudflare as well, but you seem to be able to use that just fine

dense storm Feb 20, 2025, 4:13 PM

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yes but if i got to a website like CloudFlare

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it blocks me

mint sedge Feb 20, 2025, 4:13 PM

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dense storm Only Computer my Phone was Blocked for a moment but it started to act right

So that already suggests it's not a cloudflare issue

dense storm Feb 20, 2025, 4:13 PM

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so cloudflare is blocking me from their own site?

mint sedge Feb 20, 2025, 4:14 PM

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no

dense storm Feb 20, 2025, 4:14 PM

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So why cant i access Cloudflare site

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anything that needs Verifying it blocks me

mint sedge Feb 20, 2025, 4:15 PM

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is your browser up to date? are you running any extensions? is your system time synchronized? please also refer to the message by the bot: #1342164565315817482 message

dense storm Feb 20, 2025, 4:15 PM

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yes to all..

mint sedge Feb 20, 2025, 4:15 PM

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disable all extensions

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and try again

dense storm Feb 20, 2025, 4:15 PM

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what extentions?

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i HAVE NON

mint sedge Feb 20, 2025, 4:15 PM

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you just said yes to all

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which included me asking whether you were running any extensions

dense storm Feb 20, 2025, 4:16 PM

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YES AS IN I DID ALL THAT

mint sedge Feb 20, 2025, 4:16 PM

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ah

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well that's pretty unfortunate, I'd recommend waiting until a community champion or cf employee responds to your thread

dense storm Feb 20, 2025, 4:17 PM

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i even went and change my IP to see if that would work.. and it did nothing

mint sedge Feb 20, 2025, 4:17 PM

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this is very unlikely to be an IP issue

dense storm Feb 20, 2025, 4:17 PM

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1.1.1.1 is what im also running on DNS

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and that is CloudFlare servers so im super confused on why i cant get into CloudFlare sites that require Verfication

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its not just me Alone.. I have 6 other people dealing with the same issue

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in 1 chat group alone

odd mortar Feb 20, 2025, 4:39 PM

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dense storm in 1 chat group alone

check that your ip is not in spam databases. also verify that no malicious software / browser extensions present on your systems, they can generate some bad traffic

dense storm Feb 20, 2025, 4:39 PM

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ok how?

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I went to CMD and IPconfig /release and /Renew it... so my IP should be okay.... but i have no Extensions...

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and Also as for Mal ware... this happened after Cloudflare had a update

odd mortar Feb 20, 2025, 4:41 PM

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dense storm ok how?

reinstall your OS then call your provider to change your IP address

dense storm Feb 20, 2025, 4:42 PM

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u cant tell me that the whole community im in had the same Malware or what ever happen to alll of us at the same time.. and not blame Cloudflare

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yeah No... im not reinstalling my OS system on my Company computer.

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i am Under attack... by CloudFlare and i will get Lawyers involved because of Cloudflare

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they Dont even Answers their Company Phone number... bruh

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Ray ID: 9150000099551125

glass birch Feb 20, 2025, 4:59 PM

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I don't know too much about how this works, but I've had success with this issue by turning off any VPN software I am using, connecting via my phone hotspot and using incognito mode in the browser. If you do all of those things at once, does it work for you? I appreciate that it's not a good long term solution, but it does rule out some other issues.

dense storm Feb 20, 2025, 4:59 PM

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i dont use a VPN its useless

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also incognito mode doesnt work.. still doing the same thing

glass birch Feb 20, 2025, 5:00 PM

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dense storm i dont use a VPN its useless

Fair enough just figured that as you said you were running a company you might use one to access company servers etc.

glass birch Feb 20, 2025, 5:01 PM

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dense storm also incognito mode doesnt work.. still doing the same thing

even with the laptop connected via a phone hotspot

dense storm Feb 20, 2025, 5:01 PM

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let me Test the Last one.

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no still didn't work

glass birch Feb 20, 2025, 5:04 PM

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very odd, so there are no common factors between the devices getting blocked vs the ones that are allowed through

dense storm Feb 20, 2025, 5:05 PM

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yeah im 100% confused on why it stop... i even rolled back a day prior on the PC when it first happened... and it still the same

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i didn't make no changes or anything

glass birch Feb 20, 2025, 5:06 PM

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yh I'm out of ideas if there are no common factors that is very strange

dense storm Feb 20, 2025, 5:06 PM

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it wont work on 3 different browsers .. all websites up to date.. my time is Sync and i have no extentions

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i tried the CMD releasing my IP and Renewing it... and still not letting me Verify

glass birch Feb 20, 2025, 5:09 PM

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dense storm i tried the CMD releasing my IP and Renewing it... and still not letting me Ver...

I'm pretty sure that changes your private IP (which matters to devices on the same internal network, like WiFi) and won't make a difference to Cloudflare. When we say about IP reputation, that's about your public IP. To change your public IP, you need to contact your ISP, although if your public IP was the issue, then your phone hotspot would have worked.

dense storm Feb 20, 2025, 5:09 PM

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or my roommates Desktop

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my room mate is still able to access it on his desktop

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its only the Laptop

glass birch Feb 20, 2025, 5:10 PM

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dense storm my room mate is still able to access it on his desktop

so it works on his device but not yours

dense storm Feb 20, 2025, 5:10 PM

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yes

glass birch Feb 20, 2025, 5:10 PM

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and they are on the same wifi network

dense storm Feb 20, 2025, 5:10 PM

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yes

glass birch Feb 20, 2025, 5:10 PM

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so for some reason Cloudflare's threat prevention system doesn't like your laptop

dense storm Feb 20, 2025, 5:10 PM

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i believe so....

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like at this point ill give u access to my computer to try to figure it out if you want

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its been a week

glass birch Feb 20, 2025, 5:12 PM

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dense storm like at this point ill give u access to my computer to try to figure it out if y...

I can't do that, especially if it's got business data on it that's a bad idea

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if someone from Cloudflare wants to jump in though and do that it would be great though

dense storm Feb 20, 2025, 5:12 PM

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its my own company and i dont mind

glass birch Feb 20, 2025, 5:13 PM

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just to check have you run a virus scan on your laptop

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apologies if you have already said this earlier in the chat but I didn't spot it

dense storm Feb 20, 2025, 5:14 PM

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i use CCleaner

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and i will rerun it again it see

glass birch Feb 20, 2025, 5:15 PM

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Can you try restarting into safe mode with networking and open Edge and try from there

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that will rule out if it's a misbehaving app on your computer

dense storm Feb 20, 2025, 5:16 PM

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okay give me a moment to remember how to open in safe mode again XD been a long time

glass birch Feb 20, 2025, 5:16 PM

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I found this random guide on Google if that helps https://www.pcguide.com/windows-11/how-to/start-in-safe-mode-with-networking/

PC Guide

How to Start Windows 11 in Safe Mode with Networking

Struggling to pinpoint issues with Windows 11? Don't worry, here's How to Start Windows 11 in Safe Mode with Networking.

dense storm Feb 20, 2025, 5:17 PM

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im on window 10 does it make a difference?

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Rather be on windows 7 XD that was the best one

glass birch Feb 20, 2025, 5:17 PM

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I'm pretty sure the steps are the same

glass birch Feb 20, 2025, 5:17 PM

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dense storm Rather be on windows 7 XD that was the best one

yh but that's EOL so doesn't get security updates unless you have a fancy contract with Microsoft

dense storm Feb 20, 2025, 5:20 PM

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facts

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brb gonna try to start up in safe mode

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okay im in Safe mode now and it is working.. it is allowing me to Verify

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now XD how do i make it work outside of safe mode is the real question

glass birch Feb 20, 2025, 5:27 PM

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oh ok so some piece of software on your computer is making it unhappy

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run a virus scan with another tool

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from within safe mode

dense storm Feb 20, 2025, 5:27 PM

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any ones u recommend?

glass birch Feb 20, 2025, 5:28 PM

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Windows Defender will probably be fine as it's built in and should work

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If nothing comes up on there though it's worth getting a second opinion from another tool

dense storm Feb 20, 2025, 5:32 PM

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it wont let me run windows defender... this is what it is giving me

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glass birch Feb 20, 2025, 5:32 PM

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and u are in safe mode?

dense storm Feb 20, 2025, 5:33 PM

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yeah should i restart back in normal mode?

glass birch Feb 20, 2025, 5:33 PM

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yh something is up with ur computer if windows defender is disabled

glass birch Feb 20, 2025, 5:33 PM

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dense storm yeah should i restart back in normal mode?

no

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let me find another scanning tool

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I've used Norton Power Eraser and had good results, but it was a while back before they got acquired

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https://support.norton.com/sp/en/us/home/current/solutions/kb20100824120155EN

Download and run Norton Power Eraser - Free virus and malware remov...

Norton Power Eraser (NPE) is a free virus removal tool for Windows. It detects and removes viruses, malwares, spywares, trojans and threats from your computer.

dense storm Feb 20, 2025, 5:37 PM

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\

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T_T its like it hates me... and wont tell me the true problem

glass birch Feb 20, 2025, 5:39 PM

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Very odd, your defender window is blank but Norton says no issues?

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Maybe restart into normal mode, check if the issue is still there?

dense storm Feb 20, 2025, 5:40 PM

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do i just restart like normal to get me out of safe mode?

glass birch Feb 20, 2025, 5:40 PM

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Yep

dense storm Feb 20, 2025, 5:40 PM

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oki one second

glass birch Feb 20, 2025, 5:40 PM

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At least I think so let me know if it doesn't work

dense storm Feb 20, 2025, 5:44 PM

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ok im in normal mode. it wont let me into the site. and im redoing the scan.

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it is allowing windows Defender to work now

glass birch Feb 20, 2025, 5:46 PM

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ok can you do a scan with Defender then

dense storm Feb 20, 2025, 5:46 PM

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no threats on Norton power

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could it be my windows Defender?

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saids no Virus

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i am doing a full scan.. didn't realize it was on a quick scan.

glass birch Feb 20, 2025, 5:53 PM

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Yh a full scan is advisable, also check you have nothing listed under Allowed threats

dense storm Feb 20, 2025, 5:54 PM

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were do i go to find that?

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like i know 60% of what i am doing XD

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nvm found it. and their are non

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full scan will take a long long moment i will message with results once done

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oki

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so.....

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CCleaner

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i deleted it and

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now it works?

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welp....

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it was either a Program called Servay junky. or CCLeaner

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i deleted both at the same time and it unlocked me from the sites

glass birch Feb 20, 2025, 6:50 PM

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Hi, apologies from being afk, but good to hear that it's fixed!

dense storm Feb 20, 2025, 10:23 PM

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its okay. but it is weird why i was blocked because of an Anti-Virus software.

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or the other program but as soon as i delete it, it worked. so im not complaining

eager cosmos Feb 21, 2025, 12:04 AM

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Some AV does SSL inspection. There's a chance it was doing some funny business.

Sounds like your "business" could benefit from some professional IT support to help you manage issues like this. It's not Cloudflare's (or anyone else's) job to do the work for you, especially for free. Mind you while Cloudflare maintains this server, this is mainly community driven. It is not an official channel for support requests from Cloudflare.

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Also phone support is only for Enterprise customers. If you really feel you are justified for phone support, that's something you'd need to invest in for said "business" or community as you also referred to.
https://developers.cloudflare.com/support/contacting-cloudflare-support/

Cloudflare Docs

Contacting Cloudflare Support · Cloudflare Support docs

Learn how to contact Cloudflare Support via community, chat, or phone. Get help with issues, verify identity, and understand SLAs for different plans.

dense storm Feb 21, 2025, 8:07 PM

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Rip XD. Bruh.. when out of no were CloudFlare blocks websites for no reason because they did a update and not telling me what program it is to fix said problem it is their problem. am i really wrong on this?

mint sedge Feb 21, 2025, 8:14 PM

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#1342164565315817482 message

refer to this message, it is not cloudflares job to account for random programs messing with your network

eager cosmos Feb 21, 2025, 10:41 PM

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dense storm Rip XD. Bruh.. when out of no were CloudFlare blocks websites for no reason beca...

Yes, you are. your programs have updates and changes, too. Just because YOU didn't control and maintain the update in a production rollout schedule to ensure there are no conflicts doesn't mean Cloudflare needs to fix your problems. Like I said, if you are unable to support this need in your business then you should invest in a dedicated IT team to do it for you.

Cloudflare blocks everything for a reason and it is very very rare that they have errors and false positives from their own doing.

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Also like I said, if you expect Cloudflare to step in and help you be that IT to troubleshoot and resolve issues then you best be prepared to fork over the money for a business or enterprise plan. If you really are running a business and feel it's impacting your revenue then this should be discussed at your next meeting.

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personally I wouldn't think it wise as this isn't really in Cloudflare's scope for support, but that's something you could discuss with them on the Enterprise plan for your needs.

dense storm Feb 22, 2025, 9:15 AM

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Again dude I'm not gonna agrue with ignorance.

#Help maybe?