#Trying to Update Nameservers for domain to get out of pending state, but having a few issues

15 messages · Page 1 of 1 (latest)

rugged wave
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Hi everyone -- I have a bit of a weird situation. Full disclosure, I am NOT a developer at all, just a dentist trying to get my domain for my dental practice sorted and transferred back to my original GoDaddy account after an issue with the marketing company who made my website transferred it out without my permission.

I recently got access to the domain back after an extended legal battle, and the domain shows as pending in my Cloudflare account. It says that I need to updated the nameservers to be able to verify ownership before I can do anything with it, like transfer it back to the GoDaddy account I used to purchase it originally. The problem is that whatever the marketing company did made it so that the domain no longer shows up in my GoDaddy account, so I'm not able to update the DNS to match the ones from Cloudflare there, like the page keeps instructing me to.

When I check the DNS records for the domain, it shows that it's supposed to be set up as "full" which I think means that Cloudflare is where the nameservers should be managed now, not GoDaddy, but I can't seem to find anywhere to update the nameservers.

Can anyone help me with what I need to do to be able to get the name servers updated and/or how I can just get this domain out of the pending status so I can transfer it? I'd rather not have to pay $200 for a business account just to get access to support chat if possible... TIA!

clever mortar
rugged wave
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it comes up as GoDaddy being the registrar, but I'm on the phone with them, and they're telling me that it's registered at Cloudflare, and the current nameservers it's on are Cloudflare servers so they can't change it

rugged wave
clever mortar
# rugged wave When I go to Manage Domains, it does not show up. I can only see it on the main ...

Domain Name: EMBERDENTALARTS.COM
Registry Domain ID: 2773140490_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2024-02-20T21:52:10Z
Creation Date: 2023-04-15T13:56:24Z
Registry Expiry Date: 2025-04-15T13:56:24Z
Registrar: GoDaddy.com, LLC
yea, it's definently godaddy. They might be getting confused with the fact Cloudflare is currently the nameservers of it, but only Godaddy can change the nameservers and such

rugged wave
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Ok yeah that’s what I thought. I’ve been going in circles with them about this since they’re saying it’s no longer a domain they can access since it was transferred out of my account to a Cloudflare account (not mine, is in mine now) a while back.

Is there anywhere I might be able to show Cloudflare my proof of purchase or anything like that to be able to get the domain out of the pending state so I can make changes to it in Cloudflare?

clever mortar
rugged wave
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That’s the issue though 😩 GoDaddy says they can’t change the name servers for me, or give me back access to the domain in my GoDaddy account to do it myself, and claims that Cloudflare is where I would have to change the DNS

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but Cloudflare says I have to do it in GoDaddy

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So I have no way to actually change the DNS to match what it needs to be

clever mortar
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You need to get back registrar level (Godaddy) control of your domain, otherwise you don't really own it at all. It's also expiring in 2 months

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Godaddy's support is known to be pretty bleh. Maybe try other ways, such as email?

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But yea, right now "your domain" is fully active in another Cloudflare account. If you ever had access to that account before, you could try ways of recovering it, but it's very much not your domain at all while you don't have access to the registrar/godaddy level