startups -we receive the credits but not sure how to get started, anyone can help?

[lilac inlet]

we received the credits but in the email is not clear how to get started

[lilac inlet]

?

[dense vessel]

Hey. What do you mean? You mean how to use the credits?

You can only see the credits on an invoice. So once you buy something you see 2 things:
#1 the invoice shows what it would have cost and then marks that product or service down to $0
#2 at the top of each invoice you will see the remaining balance of credits

[lilac inlet]

i have a few questions, so if we receive the email the credits are already applied to an account? do we have to create an account with the same email as credits where given or there is code that we can use in our existing cloudflare account?

email is very clear regarding this

[dense vessel]

the credits are already applied to the account you used in the application form, you don't have to create another account, and there's no code

you can use the credits right away

If you send me your domain or account id, I can check if the credits were applied to that account

[lilac inlet]

ok, here it's 4db4bfe5027f2feaea708750c8bc7cff

we just created the account with same name as the form

where we received the confirmation of credits

[lilac inlet]

@dense vessel can u please confirm this is ok?

[dense vessel]

what's the name of the company?

[lilac inlet]

name of the account is

i shared the id below

[dense vessel]

Your credits were applied to the account of the domain that you used in the application form. And according to the system, you're already using those credits

[dense vessel]

you don't need to create a new account

[lilac inlet]

ok but still a little confused

can u confirm that's the id or is another one?

how can i see in the dashboard if credits are applied

?

accound id: 920b1a6e159cf77dab28969103a4765b
account id: 4db4bfe5027f2feaea708750c8bc7cff

it's one of thease? sorry for many quesitons but is hard to know in the dashboard

[dense vessel]

you can only see them on an invoice. The invoice shows what it would have cost and then marks that product or service down to $0, and at the top of each invoice you will see the remaining balance of credits

[dense vessel]

yes, it's 920b1a6e159cf77dab28969103a4765b

[lilac inlet]

thanks

[lilac inlet]

hi @dense vessel we are still receiving billing and paying in that account, can you check why credits where not used?

or anyone from cloudflare that can help

[dense vessel]

which domain did you use in your application?

[lilac inlet]

how domains are associated with workers ai?

or vectorize

[dense vessel]

Sorry, when I said "application," I meant the form you filled out to apply for the startups program. Which domain did you use in that form?

[lilac inlet]

I don't remember we have multiple domains, can u check? Above u confirmed we had credits applied and we have the account id

[dense vessel]

Yes but the team was asking for the specific domain as well

[lilac inlet]

Email uses was

[email protected], that one of our domains, but we use worker ai and other stuff that's not directly associated with a domain

[lilac inlet]

@dense vessel any news? We are worried that credits were given but we are still paying

[dense vessel]

you should have received a refund on Jan 15th

[lilac inlet]

can u confirm now our accoun has credit so this won't happend next month?