False positive "suspected phishing" label has been applied to our website. Please help.

[split falcon]

The Trust and Safety team are the only ones who can handle this. The only thing to do is to wait for a response on your email

[tardy flint]

Thanks @split falcon, understood

This is a major disruption to our business, so if there's anything you can do at all on your end, it would be greatly appreciated. Otherwise we'll just wait. Thanks

[split falcon]

Yeah, unfortunately, I'm not on the Trust & Safety team, and the people who are do not handle cases via Discord, so best just to be patient

[tardy flint]

@split falcon We have upgraded to a business plan so that we can access the live chat feature, however our account doesn't appear to be credited

How long does this usually take? It's been almost an hour