I bought a Business Plan for Cloudflare and created a ticket. I created a P2 ticket 7 days ago and haven't received any response from support. Is this normal? I thought the SLA was suppose to be 12 hours for a response.
#Support SLAs on Business Plan
minor otter
drifting turtle
I bought a Business Plan for Cloudflare and created a ticket. I created a P2 tic...
Business never had an SLA for Tickets, only an SLO (an objective), and iirc it's gone now (or at least it's been gone from the docs for more then a month). Is it something we can potentially help with here?
minor otter
So there's not much point in paying the USD$250 for support then? I've tried reaching out in the appropriate channel. They've stopped responding. I need an official answer for my customer as the outage impacted their business.
hexed ledge
So there's not much point in paying the USD$250 for support then? I've tried rea...
The best thing you can do is try out the live chat (as far I know availabile in business) or open a new ticket
supple linden
@minor otter what is the ticket number and what topic is the ticket regarding?
polar leaf
i paid for business over 1 month ago and i still don't have business because of the billing issue. I asked last month if they could help me up my account since i needed support but got no response on the ticket after the 'we're looking into it'
i'm interested to see if live support is worth it as well, i don't think i ever seen a company screw over their paying members like cloudflare does so i think i might have made a mistake paying for it 