Getting Error 1014 CNAME Cross-User Banned despite only one account | Cloudflare Developers | Page 1

waxen charm Sep 2, 2023, 5:26 PM

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I use CloudFlare for setting DNS of my domain athenaos.org. Currently I have 4 A records from @ to GitHub Pages IP address and a TXT for domain verification and MX for email domain. Now I'm trying to set a CNAME record for dev.athenaos.org that points to Notion website (athenaos.notion.site).

I bought the domain by NameCheap and on it I didn't set any DNS record. Furthermore, I have only one CloudFlare account. Why am I getting this error?

inner hare Sep 2, 2023, 5:45 PM

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notion.so also uses Cloudflare, so the cross-user ban is between your account and Notions

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Do they have an official custom domain feature you can use to verify the domain?

waxen charm Sep 2, 2023, 5:56 PM

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inner hare notion.so also uses Cloudflare, so the cross-user ban is between your account an...

No idea... how can I verify this?

inner hare Sep 2, 2023, 5:57 PM

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The fix for a 1014 is for the target zone (Notion in this case) to create a Custom Hostname on their end. Many services will abstract this to the user as a "custom domain" feature. I've not used Notion with a custom domain before so I don't know if that's something they offer

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You could also try unproxying the record pointing to Notion - does it work if you do that?

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I suspect it won't, but if it doesn't when unproxied that means it wouldn't have worked if you were not using Cloudflare either

waxen charm Sep 2, 2023, 5:57 PM

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The record in CF is already unproxed

inner hare Sep 2, 2023, 5:57 PM

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Okay, then yeah

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This is a Notion issue

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Cloudflare on your zone is not doing anything special there, the error comes from their account

waxen charm Sep 2, 2023, 5:58 PM

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What should they do to solve?

inner hare Sep 2, 2023, 5:58 PM

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They need to create a Custom Hostname for the domain

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If they support custom domains as a feature it might be in their UI somewhere, I'm not familiar with their product

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Otherwise, you will have to contact their support and ask them about it

waxen charm Sep 2, 2023, 5:59 PM

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This article can be good? https://www.simple.ink/guides/cloudflare-to-notion

How to connect Cloudflare domains to Notion websites | Simple.ink

Find out the best answer/method to "How to connect Cloudflare domains to Notion websites". We promise a no-bs approach, with an exact answer and alternatives!

inner hare Sep 2, 2023, 5:59 PM

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Seems to be related to their product: https://www.simple.ink/notion-website-builder

Notion Website Builder: Free (Unlimited), Simple, Easy, Fast

The free, simple and fast Notion website maker. Turn your Notion page into a website. We've got an unlimited free plan, so it costs you nothing to try this out! Oh, did we mention it takes about 1 minute to do it...?

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And probably

small linden Sep 2, 2023, 6:01 PM

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never used Notion, but this docs page seems to suggest that you need Notion Business or Enterprise:

Workspace must be on the Business or Enterprise Plan

https://www.notion.so/help/domain-management#verify-a-domain-for-an-integration

waxen charm Sep 2, 2023, 6:02 PM

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Maybe if I use record A it could work (?)

small linden Sep 2, 2023, 6:04 PM

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Maybe ask Notion?
I would expect Custom domain support to be on their pricing page
but it's not, so I'd assume they either don't support it, or its part of their enterprise offering

waxen charm Sep 2, 2023, 6:05 PM

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😢

#Getting Error 1014 CNAME Cross-User Banned despite only one account