#GUI crash in statehelm on Mac

87 messages · Page 1 of 1 (latest)

jade tartan
#

Description of Bug: GUI crash in statehelm on Mac
How to Reproduce: Just being in statehelm and after an hour or so the GUI starts flickering
restarting doesnt help, when restarting sometimes its stuck in “loading assets screen” and sometimes it just start flickering when getting in the game i need ± 30 min of relogging to hopefully get back in

Why do you think that you’re GUI crashes in statehelm?: well my first clue was that music and sounds of my ability just works when the flickering is happening, my 2nd clue is that if i press esc and try to aim my cursor at the quit button i can quit the game like normal and 3th clue my RL family member also has project gorgon and if i go watch my char trough there monitor i can “play” my character like normal every command reacts normal so its just that im blind trough my monitor to actually play.

I found this method yesterday and used this way to assist my character back to vidaria with the flickering still happening (the GUI can still be in loading assets also) and when i’m in vidaria i relog to get back to playing normally

Schermafbeelding_2026-02-06_om_10.19.12.png
#

also the update of 31 januari increased my time before the GUI crashes significantly its still crashes tough but that update increased my time in statehelm from 20 minutes to 1 hour or slightly more

jade tartan
thick totem
#

world's worst sliding tile puzzle

jade tartan
#

yeah i just hope i can get all my crafting skills unlocked before next crafting caravan every week missed is a week of no gifting 🙁

quick frigate
#

It may help to specify what kind of Mac you have.

jade tartan
#

Apple M1 Max

clear portal
#

I'm having a nearly identical issue. Also on a Mac. But just recently it got even worse. I'm having trouble getting through the player selection screen.

jade tartan
#

will try the new update today, will give feedback

jade tartan
#

mmm 1h40m in statehlem kinda long

Schermafbeelding_2026-02-15_om_11.54.39.png
magic cloud
#

Probably unhelpful but have you tried the MacHack special option? I know it was for blackscreens but who knows, might help here.

jade tartan
#

ty but i already used that sinced the beginning of when i started player 12 years ago i did try turning it off for statehelm but that didnt matter

left hatch
#

Oooof this might be a bit outdated info… but a while ago unity (I believe game is built in unity) specifically had crash issues with the M1 Macs. Unity ended up releasing an update for it that developers needed to update their projects to. I also remember when I used to play on my M1, the one setting that needs to always be low is MSAA. Hopefully something helps or leaves a bread crumb.

mellow pivot
jade tartan
#

i will keep you guys updated when i get back to statehelm

jade tartan
jade tartan
clear portal
#

I would like to chime in by saying that I have been having this exact same issue since launch. It's identical to your problem. Every once in a while I can play in SH for a few minutes, but the longer I stay there the more I risk the crash.

#

I have tried many things. with/without MacHack. Every graphic setting I can think of. I've tried to recreate the problem on purpose when I AM able to play in SH and I can't even figure out how to cause it. It just seems completely random with a very high crash rate.

#

A few additional notes: When my game crashes and continues to freeze immediately upon logging in, I can solve it by using the Low-Res Login feature. It actually logs me in with a completely black screen, but I can access my recipes to do a Guild Hall recall to get out of SH. If I try to change the graphics in-game before leaving Statehelm it will also freeze up.

#

I'm currently experimenting with playing in windowed mode. It seems like I can temporarily resolve it while playing in SH with the window shrunken down to about 1/4 - 1/6 of my total screen-size. I feel like that has to hint at something...

#

I'll see if it continues to work, but it's really no way to play.

clear portal
#

Still no solution to this...

jade tartan
#

a common pattern i see is that the GUI crashes easier while turning the camera

jade tartan
#

the update from 26 february didnt help 🙁

clear portal
#

Ugh

jade tartan
#

yep forget 1h40 a few min in statehelm and i got a hit

Schermafbeelding_2026-02-28_om_08.43.18.png
jade tartan
#

not a crash but flickering this time

Schermafbeelding_2026-03-01_om_21.25.33.png
glad carbon
#

i get the same thing in statehelm. mac m4 pro

calm garden
#

Ah, I get this same issue as well!

#

I've noticed that when I'm in Statehelm and things are working fine, sometimes interacting with NPCs / opening menus seems to trigger the GUI crash

#

At first I thought there was a Game Mode correlation, but it breaks just as consistently on or off.

#

I'm on an M1 Max MBP.

#

Just happened to me as I was getting attacked by a Mugger (: I have no idea how much money I lost, but on the bright side I was able to log in dead and walk in to the light.

#

I think I'll just have to treat Statehelm as "the big city", a shining jewel in my characters future, until this gets fixed :x

slow pine
#

Statehelm just freezes me up and crashes in a minute or two-3 on mac. If you force low settings to -2 everything is black. M1 pro (so it runs badly anyway)

glad carbon
#

Anybody still having the same issues in Statehelm after today’s update?

jade tartan
#

just 2 min in statehelm and already a crash

clear portal
#

this is so depressing

mellow pivot
#

Hey folks. We are looking into purchasing a mac for internal dev/testing so we can start tracking down egregious issues like this. If you all dont mind, can you post your machine specs here? We will use them to determine what kind of mac to get. If you dont want to post your specs publicly for any reason, feel free to DM them to me!

jade tartan
clear portal
#

Model-ID: MacBookPro18,1 // Chip:M1 PRO // Memory 16GB RAM

jade tartan
#

just a FYI my mom has a mac computer with intel chip this was before the M1 model even launched and she doesnt has this issue on statehelm

glad carbon
#

Model Name: MacBook Pro
Model Identifier: Mac16,7
Chip: Apple M4 Pro
Total Number of Cores: 14 (10 Performance and 4 Efficiency)
Memory: 24 GB

calm garden
lusty merlin
#

MacBook Pro / Apple M1 Pro / 32 GB

jade tartan
#

this is so shit cant even walk from vidaria to casino portal in SH relogging doesnt help so again w8ing hours or days before relogging and hopefully get a good seed to get out of SH and the nerf on nightly missions in SH especially hit us hard since we didnt had any chance to get this missions in before the nerf and at this pace i wont have any unlocks done for the Crafting Caravan in may i hope we will get compensated in the some form like statehelm renown

calm garden
#

I'm just hoping it gets fixed sometime soon. It's a real bummer to not be able to interact with Statehelm at all while everyone else is zipping ahead.

jade tartan
lusty merlin
#

after the patch it was playable for a bit but experiencing similar issues again

gray dew
#

specs:
MacBook Pro M2 Max / 32 GB

often unable to even load in to statehelm, when I can crash quickly after flickering

only able to log in after adjusting settings seemingly randomly skewing towards the extreme low end with lowest possible view point settings

has literally crashed my entire laptop a few times, what the heck bro I just wanna unlock level 100

shrewd mantle
#

I am having the same issue. Got better after one of the last updates, but I can be in Statehelm max like 10 mins. So frustrating....

shrewd mantle
shrewd mantle
shrewd mantle
# mellow pivot Hey folks. We are looking into purchasing a mac for internal dev/testing so we c...

Hi @mellow pivot 👋 Really appreciate that you’re digging deeper into this. Would it be possible to implement a workaround for Mac users until fixed? Something like compensating us with enough rep to unlock level 100, or an in-game alternative. I have yet to be able to be in Statehelm long enough to get any rep, and it’s starting to make me consider leaving the game to be honest. Will eventually lag behind my guild too much

mellow pivot
#

Thanks everyone for reporting your specs. We've ordered a mac for internal testing, which should hopefully let us get to the bottom of this. It won't arrive til the end of the month, so please be patient! In the meantime, I'll see if there's any good workarounds we can add for you all.

trail smelt
#

Mac Mini 2024 (Sequoia 15.7.1)
Chip: Apple M4 Pro
Memory: 64GB

viral temple
#

I've had minor success with passing through this bug by entering in through the Vidaria portal and setting particle instances to the lowest possible. Unfortunately, it doesn't seem like lower than > 100 is possible. I believe something is rendering in the area and/or the model is too large (being the only full-blown city) that causes an error.

Crashes for me usually happen while in the downtown core of the city/fountain. Annoying as I'm trying to get that lvl 100 unlock.

2021 Macbook Pro
Apple M1 Pro
Memory: 32 GB

jade tartan
#

the last update didnt fix it fyi

Schermafbeelding_2026-04-16_om_11.34.57.png
clear portal
#

I have been having very good luck playing in Statehelm within the last two days. I still get an occasional crash, but much less frequently than before. I'm not sure what changed, but it's beginning to work!

viral temple
#

No difference for me since any of the updates, same issues

mellow pivot
#

Well, I finally got my hands on a mac, but it's seemingly unable to reproduce the pink screen and crash issues 🙁 It's an M4, which is newer than most of the reports in here, but there was at least one M4 report so I'm hopeful I can repro the issue somehow..

For you folks that are still getting crashes, can you DM me your GorgonSettings.txt file? This contains your player settings, Im hoping I can use some of your settings directly and see if that gets me closer

For me, the GorgonSettings file is located in /Users/<username>/Library/Application Support/unity.Elder Game.Project Gorgon

#

Also, if anyone has ideas for things I can do to this brand-new mac to help repro the issue, Im all ears. Maybe there's some common OS settings that don't come default that I should enable. Im totally ignorant when it comes to macs, so I might be overlooking something obvious

mellow pivot
#

Oops I may have spoken too soon, seems like I just repro'd the issue! Or one of them, at least

shrewd mantle
#

DMed you mine

clear portal
#

I've been able to play in SH a lot more lately, but I'm still getting the crashes. It's much more sporadic and random now. Sometimes it takes one minute, other times it takes closer to an hour.

trail smelt
#

I had trouble even logging in at Statehelm as it was freezing on the loading screen even though I could hear the sounds of the game already loaded. After 3 or 4 tries it logged in without my character model loaded. I was invisible (giant bat) but everything else was playable and without flicker or stutter. I could have played for hours. I wonder if the problem has anything to do with the interaction of the player model within statehelm zone (on a mac). Just trying to add any information that might give an insight.

jade stone
#

Hi all, I think i flagged this SH issue back at steam launch but im glad to see it is a common issue. I have finally got my character to the point where I can't avoid statehelm any more, and my game crashes after about 1 minute. I also have the issue of the game in general overheating on minimum settings, but I think that may just be my macbook is inferior. Im on a M2 macbook air 8Gb OS: 26.3.1
After probably 200 experiments, the only thing that gives me slightly more time before crashing is windowed mode (Very small size), avoiding the vendor area, and making sure my computer is physically cold.
I adore this game more than anything ive played in years but this has really put a damper on it. I've refrained from VIP access as well because of the tech issues :/

clear portal
clear portal
#

Strange. This problem has been getting worse again. I definitely had a solid week or so when I could play without many crashes. But in the last few days it's been much more frequent again. I may have to avoid SH for a while.

indigo locust
#

Bumping this. I have to do the statehelm dailies for rep right now and my screen flickers at me nonstop. This only happens in statehelm. It's so painful. I get a headache from it everyday. Really bummed out 😢

trail smelt
#

It might be that all mac users PG journey ends at Statehelm. I'm in the same boat, might have to take a break as it's beginning to get too frustrating to play this game.

jade tartan
mellow pivot
#

Hey folks, I have a potential fix for this locally, it will go out with the next patch which should be later this month.

In the meantime, I can share my findings in case any of you can work around it on your end, and potentially help me confirm that it is indeed the problem. Here is what I was able to reproduce on my end:

There's a bridge in the southwest of Statehelm, which leads to the crypt. Underneath that bridge there are some waves. Those waves seem to be causing the issues; the longer they are within the camera's rendering area, the worse it gets. When I try it out locally, if I am looking at those waves then the game slowly degrades, and the second I look away from them it begins to recover.

SO, on your ends, can you try walking around Statehelm without ever looking in the direction of that bridge? It will be annoying, but if it works then it should be less annoying than crashing every 5 minutes. The bridge in question is located here, so try to refrain from ever looking in the southwest. Try to always keep your camera facing northwest:

image.png
#

Note: The waves do not have to be visible for the issue to happen. They have to simply be within the camera's frustum (its rendering zone), even if they're hidden behind buildings or walls.

clear portal
#

So far, I am playing in Statehelm at normal graphic settings and full-size window. I've avoided looking in the direction of that bridge and I've had zero crashes. I'll update you if anything changes.

clear portal
mellow pivot
#

That's promising!

trail smelt
#

I should have mentioned that the way I get it to play without crashing is I switch camera to looking top-down and never look at the horizon. So, this keeps with your fix because if I fly too high (bat) or look up in a direction it will crash. I will test the bridge specifically tonight when I get home.

jade tartan
calm garden
#

I'll try it out as well! It's been very discouraging to not be able to go to Statehelm this entire time, so I've more or less taken a break from the game until this is fixed. Glad to see there's good progress being made on it. Thanks for the efforts Niko!

slow pine
#

I am noticing huge lag when facing the bridge on Linux Native client, but only freeze/crash on Mac. (But I think I have the lowest end M1 Mac anyway)

calm garden
#

Yeah, I think you're on to something Niko. I only noticed stuttering starting when I faced SW. Things were running smooth and I got cocky and ran out to the bridge. I saw the wave cluster that I'm guessing is causing it. Stared at it for about a minute. Went to take a screenshot to say I was staring at the sun and tempting fate. Froze so hard I had to hard reboot my Mac.

#

Ooh! I got a 'WindowServer experienced a problem' error on boot. Gonna DM it to you @mellow pivot just in case it has any useful diagnostics in it.

clear portal
#

Any word on when a fix might happen for this?

tribal maple
#

I still get the same issue but only when I face the party fountain, I’ve found that I can then only get my char to even load so that I can teleport out if I set graphics to absolute lowest and keep looking at the ground.