CS online does not work on Xbox series x

[hallow fossil]

I bought the game but any of the online modes works correctly. It just crashes as soon as I select one of the online modes.

[glossy apex]

There were a few bugs reported last year.. this was one that could possibly be similar?

[modest seal]

When i select online mode , the game crash... Every time

[hallow fossil]

I have already tried to uninstall and re-install it, but I have got the same result. Does anyone know a way to fix... Something more than uninstall it!

[median zealot]

Same for me, it crashes when going to create matchmaking lobby..I'm on series S.

[glossy apex]

I’ve sent a note to the Devs to see if they have a solution.

[urban pebble]

Same for me, Xbox X, when I try to launch online mode it crashes and kick me out of the game. So frustrating.

[glossy apex]

Thank you for all the reports - Devs will be looking into this tomorrow (Monday)!

[urban pebble]

Any news? 🥲

[untold fable]

We could not reproduce this issue on our end, we believe it could have been a temporary proble. Can you guys please check again? Apologies for the limited information on this.

[urban pebble]

I've checked and it still crashes. It happens if I choose online game or create a lobby. If I choose time trial (in italian "prova a tempo") it works.
It's so frustrating because I've bought the game just to play online.

[untold fable]

Sorry you are experiencing this. We will try to investigate what could be causing this.

[urban pebble]

Hey @untold fable something have been changed. If I choose online and then 1p online it doesn't crash anymore, but it says "error". If I try to "create a lobby" it doesn't crash anymore, it just say "error in lobby creation". It seems like something has changed, hope it helps!

[hallow fossil]

Still not working. I guess we should start talking about refunds. It doesn't seem professional at all

[ionic sandal]

I'm not a Dev but maybe it could be a connection/router problem. Could you try to use another internet connection (e.g. over mobile phone) and/or check if the ports are open of the router.

According to the internet these ports are used by CSup (maybe the devs can confirm that)
https://portforward.com/circuit-superstars/

[urban pebble]

It doesn't work for any Xbox user over the world. I'm in Italy, my friend in Ireland and we experience the same issue. How can it be a connection problem? Come on...

[ionic sandal]

It was only a suggestion and I tried to help...

#cs-live-race-paddock🏁 message He had almost a similar problem and was solved by firewall/connection change

[urban pebble]

Of course you are trying to help, bro, but it's too spread to be a connection issue.

[crimson tendon]

Crashes every time I click on solo online

[glossy apex]

I think what Player M was trying to say, is that the firewall has been a common issue for console players, so it can affect players around the world. It has often been resolved by making those changes.

[untold fable]

I believe this might be an issue regarding the transition of the app from SE to Original Fire Games. We are investigating further with the help of our partners, but in the meantime, I'm so sorry you are experiencing those issues.

[urban pebble]

Still not working 😔

[modest seal]

You are not alone

[hallow fossil]

Thanks for the advice but guys no, it is not a connection problem. Not being cocky but I would have recognized it. The game crashes as soon as you launch any of the online modes. On multiple Xbox, on different locations. Let's just not "play", they know that bug is there and what a coincidence it is, that's in the only branch of the game where they spend money on maintenance.
Will It ever work again?

[untold fable]

We certainly want to fix this. However, at this moment we don't have the ability at OFG to update the game, like all the other platforms. This is an unfortunate issue that started to happen out of the blue, since no other updates or maintanance have been done. Sorry you are experiencing this.

[urban pebble]

Do you have an idea when you will be able to fix it?

[hallow fossil]

Well, I'll be delighted to buy it as soon as it works fine. Can I just get my money back since it doesn't work and you know it? I mean, you should not sell it if it does not allow people to play.

[untold fable]

You would have to do this through Xbox / Microsoft.

[urban pebble]

I don't want a refund, I want CS works! Please do something for us! ❤️

[urban pebble]

Hey, how is it going? Any news for Xbox's users?

[glossy apex]

I know it must be super frustrating.. the devs are investigating.. they were not able to replicate the problem when testing at their end, so they are likely working with Xbox partners to see what the problem is and work on a solution as soon as possible. This can be very difficult as other parties are involved.
Really hope the solution is found soon.. can’t wait to race with you!

[urban pebble]

I'm sure you are working hard on this, just seems crazy the issue affects so many users all over the world, but you can't replicate it on your side. Thanks for your words, I really hope you can solve it as soon as you can.
Please, don't left Xbox's users behind!

[glossy apex]

I’m not part of OFG, just going by the trouble-shooting process they talked/posted about. It may be on the Xbox side… I just hope it gets fixed quickly so all of you Xbox-ers can join this amazing game!

[warm cedar]

Just bought the game. Same problem for me. Freeze all the Time in online options. Xbox série x / french very disgusted

😡😡😡😡😡

[hallow fossil]

Welcome to the black parade my friend

We're becoming a group. Then we will be an army of "refunds asking players" and you won't be able to ignore us.

FREEDOM..

[crimson tendon]

Microsoft has been much more lenient on refunds lately. I got one no questions because I owned the game for less than 2 weeks

Sorry to those that can’t refund but I would try sooner than later. Time owned matters a lot and I’m sure OFG won’t help get you a refund. Surprising they can’t replicate this bug

[warm cedar]

I especially find it surprising how little information there is on this problem on the web. and even more to see that this problem has persisted for so long without a solution!!!

[urban pebble]

Honestly I lost all of my hope. Sounds crazy they can't replicate this issue, however it is crystal clear it won't be solved since they can't give us any feedback about.

[median zealot]

Any update to this issue? 👀

[warm cedar]

still the same for me. I find it crazy that they don't communicate at all on the subject. Many of us are still stuck. why an official discord if no answers?! this game is wonderful.
help us!!!!!

[median zealot]

Agreed, I work in a customer facing field and most of my customers would find it highly unacceptable for no updates from us on bugs within our product. Even if you all have no progress a simple message a few times a week that this still being actively investigated would be nice.

[chrome spade]

Fix the network issue ASAP DEV!!! this game is amazing!

[glossy apex]

Keep in mind OFG is a very small team (currently only 4) so their time is very limited... I'm sure they are working with the platform partners to get the issue resolved.

[warm cedar]

This is really what I want. but nothing prevents a message to reassure the community to say that they have taken note and are working on it. it just takes a few seconds.

[glossy apex]

They did...

[median zealot]

I understand it's a small team and I'm not expecting they fix it asap but an update every once and a while isn't going to hurt nor take more than a few minutes

[warm cedar]

I understand too but I also tell myself that, given the success of the game, they could hire a few additional people to at least respond.

[median zealot]

yea, it's going to be a month since this has been reported and a few weeks since any kind of update.

[median zealot]

@here Any updates on this issue??

[warm cedar]

Just tried. Same thing😡

[median zealot]

bummer :(, well that will not stop me from asking 🙂 I will not let this get forgotten! 🙂

[solemn aspen]

I apologize for not having this issue sorted yet, it has been hard to replicate on our end! We hope to find the solution soon

[warm cedar]

it's clear. this game is huge but it takes on another dimension in multiplayer

[median zealot]

TY

[warm cedar]

@here Any updates on this issue?🥸

[warm cedar]

1 month after the start of the subject, still no solution found?!

[hallow fossil]

..once upon a time..

[untold fable]

Hi everyone,

I really do hear your frustration and I’m so sorry we haven’t been able to solve this issue. If you are one of the people experiencing this issue and have a PC, I would like to offer a key to CS. It would be helpful for us to see if the same issue occurs when you try to play online on PC, it would be useful information since we still can’t reproduce the issue on our own.

Please respond here if you’d like to proceed with this for now.

[median zealot]

I would love to help out, I own it on PC not xbox( i know i've been posting here about the issue but I've been posting on a friends behalf who owns it on Xbox Series X) I do own a series S.

[untold fable]

Ok ok, so the key would be for your friend?

[warm cedar]

my problem is the same but on xbox series x. I am ok for a pc key to test if the problem persists on pc.

[vast fiber]

I own it on both Xbox X and PC.

Playing on PC, alot of times I can not join with my friends playing on their PS5 whether I join a lobby or create one. Once we hit Ready, all PS5 users seem to log out immediately (most of the time not all the time).

I'm ok to test any solution you got to help.

[untold fable]

This sounds like a different issue than the one from this thread. Are you able to play online on your Xbox?

[vast fiber]

I am not able to play online on Xbox unfortunately, that's why I purchased the PC version.

[untold fable]

Ok - and on PC do you experience any issues to play online?

When did you purchase the Xbox version?

[warm cedar]

Same problem on Serie X.
online functions not functional.
systematic freezes and return to Xbox home.
Purchased on November 15.
no PC version.

[vast fiber]

I don't face it on PC (anymore), however, me and my friends face continuous lag while playing online. But maybe that's for a different issue.

I purchased the Xbox version about a month ago, exactly tha same issue as Lafauch mentioned above.

Really hope you guys could fix it soon, best time to play is now with the holidays.

[untold fable]

Do you have access to a PC?

[warm cedar]

yes I have a laptop.

[urban pebble]

Hi guys, I see devs've added a beautiful Christmas tree in the main menu, but online still doesn't work. So, I think I'm done with this frustrating situation and I'm going to delete the game for good.
It was a pleasure to meet you guys, have great holidays!

[vast fiber]

It is frustrating, I know we are no dev, but the issue is there for quite some time and still can't even find what the problem is better yet to resolve it ?!

I'm sure if the issue is fixed the sales will spike and will have more and more community.

Anyways, hoping for a X-mas miracle 🤞

[glossy apex]

They have been unable to replicate the issue, which makes it hard to identify the cause and therefore impossible to fix. It looks like they are working on it.. even involving players in troubleshooting.

[hallow fossil]

Which has been the same since we brought up this issue. Something is not matching up here guys. There's an entire community of Xbox users not being able to use the game and Devs are pretending we believe they are working on it not even knowing where, what or when.. i don't know, it might sounds like a scam.

[vast fiber]

Alot of missed opportunities and huge potential to be one of the greatest racing games on all platforms, but they decided to kill it.

Instead of creating a mundane Karting game, they could've created DLCs, cars, tracks and most of all fixed their servers.

[torpid merlin]

This is an automatic feature added more than a year ago. This is not a new feature they added these days…

[glossy apex]

If you follow the journal entries and Dev posts, you’ll see the game became too difficult for them to update and needed to create a new game (Karting) to survive. Hopefully this will lead to CSup 2, with all the lessons learned from CSup 1.

[untold fable]

Hey, just wanted to clarify that we didn’t add that tree, it just turns on automatically during Christmas dates. I’m very sorry that we haven’t been able to fix this issue for you. If you’d like the game gifted for Pc, switch or PlayStation, please let me know.

[warm cedar]

I understand that it is difficult to fix the bugs but why leave the game available on certain platforms, when the game is deprived of half of its potential?!

[cedar crescent]

Any updates on this?

If possible, I'd like a code to the PC version if this is still an issue @untold fable

[untold fable]

@cedar crescent I’ll send you a code today!

Via DM

[cedar crescent]

@untold fable ok, I will for your DM. tks!!

[hallow fossil]

@untold fable can I get a PC code as well?

[barren flicker]

Bought for Xbox X on Microsoft store, crashes when going online. I have a PC with steam. Can I get a code? Thanks!

[warm cedar]

Same for me until 15 november

[surreal crater]

Any luck? I bought this game the other day to play online with friends to learn it doesn’t work

[untold fable]

We're actively narrowing down our investigation of this issue. It has been a very frustrating one to investigate since it doesn't occur for us. In the meantime, If you want a PC code please message me. I'll send a key via DM.

[ashen walrus]

When would the online problem on Xbox be fixed?

[ashen walrus]

Does the bug that prevents you from entering online have a solution?

[torpid merlin]

Yes. Switch to PC 😅 .

[ashen walrus]

So there is basically no solution?

[timid burrow]

#1174113308987625595 message

[ashen walrus]

Oh shit

Thanks

[ashen walrus]

@untold fable Hi, how are you? I hope that well I wanted to tell you to start investigating again I ask you or I will have to request a refund for this game, it cannot be that it cannot be done on Xbox, please investigate thoroughly because I do not want to refund this game since it amuses me but I also want to play online with people and friends

thank you for your time

[ashen walrus]

@untold fable brother, please fix this xd this game has enormous potential and with the online it is simply good

[glossy apex]

Please follow the #server-rules and avoid tagging the Devs. The devs post updates to issues when there is an update to post - last I heard they could not replicate the problem at their end, so they were working with Microsoft on potential solutions. Keep in mind, OFG is a very small team so their discord time is very limited. Hopefully they can find a fix soon for all our Xbox friends so we can see you & your friends enjoy this awesome game.
Also, blingwolf is female so not a “brother”. 😉

[ashen walrus]

The brother said it in a general way xd but anyway, thank you, you are right and I apologize

[untold fable]

We've been so far unable to identify this super strange issue, but our team mate will be focused on this until we find the solution. If you have a PC to play with Im happy to give you a free code for the game to make up for your trouble. Thank you for your patience!

[ashen walrus]

Hello, I don't have a PC but thank you very much for researching this very complicated topic and your kindness 🙂

[surreal crater]

hey I sent you a message about this

[surreal crater]

I messaged about a code because I originally bought the game on xbox

[surreal crater]

Hey kinda just wondering if I will get a response

[untold fable]

Hey, apologies for the late response, I hadn't seen your message. 🙂 Just texted back.

[untold fable]

Better late than never! This issue is solved on the latest update. Thank you SO much for your patience.

[warm cedar]

for me, it's good.
multi works again. thank you for this unexpected patch ❤️

[frozen heart]

I can't join a private room with a friend on Xbox. Multiplayer only works in public lobby.

after the last update

[glossy apex]

So the friend with Xbox is entering the lobby code and what happens? If you have screenshots, that will help the devs (error messages, etc) or describe how the lobby is created and what happens to the player that cannot join

[frozen heart]

My friend creates a lobby (he has the game on Steam) and sends me the lobby code so I can join. When I enter the code, the game freezes and closes shortly after.

I play on Xbox series X

[glossy apex]

Ok thank you - those details are very helpful!

[frozen heart]

I forgot to mention, when I try to create a private lobby on Xbox Series X, the game has the same bug. Freezes the image and closes it immediately after

[lime yew]

I can't join a private room with a friend on Xbox. Multiplayer only works in public lobby.

[meager aspen]

Thank you @untold fable and team for getting this fixed! I'm on xbox one s and it's working. I just hope this didn't kill off the xbox community 😦

[cosmic furnace]

@untold fable On Xbox series X. Solo online is working... But when I want to create a lobby, game frezzes and crash. 🤢 my xbox version is 1.6.0 On friends xbox is the same situation...

[humble mantle]

Still not working :(. Didn't realise this was still ongoing and registered for an online community tournament. When I select 'join lobby' or 'create custom lobby' the backround movement and the loading icon instantly freezes, and then a couple of seconds later a big buzzing sound happens before I'm booted out of the game. Hope this gets fixed soon. I can record it happening if that might help, but there's nothing weird outside of what I said in this message. I'm quite dissapointed that I didn't even know my game wouldn't connect until tournanent go-time (maybe a message upon game launch telling xbox users of the situation?)

[cosmic furnace]

That is exactly the same situation... Word by word as you described. Me and other friends are all unable to race online together. We all have the same problem.

[untold fable]

We're investigating this issue. Seems like something that might have been introduced with 1.6, since we seemed to have fixed one of the issues but this is different. Thank you for reporting and apologies to anyone having problems!

[sleek fog]

An update for you all: I've been working hard on this and I've made a fair bit of progress, but fixing this is quite challenging and will take me some time. I appreciate your patience.

[clever ivy]

Any news?

[sleek fog]

I've just deployed a patch that prevents you from getting to the place where the crash happens. Lobbies still don't work on Xbox, but for now you'll get a message and sent back to the main menu. I'm continuing to work on this.

[jagged viper]

Thank you for the fix. Its probably working. But nobody can test it, since the Patch completly broke online-matchmaking for every who downloaded the patch. 😄

[frozen heart]

Any news on the Xbox online fix?

I still can't play in a private lobby with my friends

[paper perch]

Hi... also having issues with the online lobby on Xbox Series X. We want to do a tournament this weekend, so I will DM for the PC code so I can at least join using my PC.

[paper perch]

Oh, I can't DM as we're not friends.... can someone please assist with this?

[untold fable]

Sent you a friend request!

[dull ingot]

Hi. A few months ago I bought for Xbox Series X the game, but since then it never goes online. I have read that it is an issue that is hard to solve! Do you still give keys for pc or ps5? Just today I bought a ps5 and if I can have the key at least I would play online with my friends

[dull ingot]

I look forward to your response, thank you!🙌🏻

[dull ingot]

Any news?

[junior valley]

Also interested to hear about this... Looking to get a group of about 10 xbox friends to buy the game so we can set up a championship series. Just don't wanna have them buy it before the online lobbies work

[soft temple]

Hey there.
Same topic for me, Lobbies are greyed out on Xbox but I was able to play online on some lobbies.....a feedback would be highly appreceated.

[frozen heart]

Any news ??

[junior valley]

Is this still being worked on? Really hoping to set up a league with my friends. Can’t think of a better game for it

[soft temple]

Any feedback from the team is apprecheated. 😀

[harsh saffron]

Just bought this game on xbox. Attempting to play with my friends on Steam. Getting the error message “Xbox lobbies are temporarily disabled.” Help please, how do I resolve this.

[junior valley]

[frozen heart]

@untold fable any news?

[untold fable]

Unfortunately no, @frozen heart - Not sure if you've claimed a PC code (in case you have access to one) but it's what we've been doing forthose who can't get past this on Xbox. Apologies for the inconvenience!

[soft temple]

Sorry to disturb here, but I have the same issue.
Does the Team know the root cause and do you offer codes for other systems as well?

[jaunty walrus]

Its been over a year. Any serious effort on fixing this? Is this actually a technical issue or is it really a contract issue? I just wasted $20 gifting this game to a friend on Xbox because your documentation says its cross-play.

If you're unwilling to modify the product details on the M$ store page, then it seems like we will need to report the game to M$ for false advertising of capabilities as its listed as "Xbox cross-platform multiplayer" and "Xbox Live Cross-Gen Multiplayer".

Selling a product with advertised features and then not providing them will land you in hot water with the federal trade commission and consumer financial protection bureau. Not to mention the potential class-action legal battles you're opening yourself up to.

Do you just assume we don't know about these options? Either update your documentation to be correct or fix the issue. I'll check back in 30 days. If neither have been completed, reports to the aforementioned entities will be sent.

[timid burrow]

i agree on your frustration regarding the issue. the fact that this issue is still not fixed is "disappointing" to say the least.

however the game can still be played cross platform - in online lobbies. the part that is not working are private lobbies.

the devs offered game codes for other platforms for people affected. #1174113308987625595 message
like mentioned 2 posts above

[vivid fable]

Where do I claim a PC code, please? Same issue here. Xbox online no good

[glossy pagoda]

Hi all. I recently bought the game for my son on Xbox Store but when he try to play online he receive this error: Xbox lobbies are temporarily disabled. When the lobbies will return enabled? Thank you.

[glossy pagoda]

It's not nice to read something like this two days after buying a game... so this has been going on for over a year? Have the developers abandoned the project?

@untold fable is it possible to have support for this issue?

[glossy pagoda]

Is anyone here?

[glossy apex]

I would ask for a refund... or if you have PC, the Devs have offered a key for the PC version to Xbox players. I'm sorry this issue hasn't been fixed... it's definite;y frustrating for both the Xbox players who were excited to use the custom lobby feature, and the other players who want to race with you.

[glossy pagoda]

The developers don’t respond and don’t offer anything at the moment. There are users before me who have not received an answer. I’m very sorry because the game is nice.

[glossy apex]

I am not disagreeing with you! It's such a shame... and it's not cool to offer a game in a store when a main feature doesn't work.

[untold fable]

We do offer a PC code, I added you and others who have recently requested as friends so I can send you keys.

[glossy pagoda]

thank you, I appreciate this solution. I accepted the request. Do you need the Xbox Store receipt?

[glossy pagoda]

hi, any news?

[untold fable]

I DM'd you 🙂

[strange mortar]

Can you dm me