camera-prompter

[sage gale]

Now the Image is clear I unplugged and replugged it but It is Still Giving meThis same Issue I am not able to change my resolution might it be because of Laptop or the Graphics Card in it

[violet hawk]

I really think it's a bandwidth issue

[final cloak]

Yeah bandwidth is a good guess.
Just because you have a lot of ports doesn’t mean they are fast and they may be sharing a bus

[violet hawk]

could also be a really lowspec cpu in it

[final cloak]

Which might partially fix my unplugging it. Might re-prioritize

[violet hawk]

USBTreeView or whatever @gray tinsel always tells people to use will show what USB speed it runs at

[sage gale]

https://www.reddit.com/r/elgato/comments/17r6j3u/facecam_pro_not_displaying_1080_or_above_video_in/ There was someone who seems to have had an issue and it was posted in r/elgato as well an Year Ago

[gray tinsel]

Is your camera in use in any other app at the moment? Camera Hub will not override resolution requests from other apps like OBS, Teams, Discord, etc. A full reboot of the PC is usually a decent way to rule that out - though occasioanlly you may ahve to check privacy settings in Windows to see if anything unexpected is making calls to the camera.

[sage gale]

Hello Arcsane I have only used the camera hub app, discord and Obs and I was using the stream deck

[gray tinsel]

If discord was running and had hooked the camera it would cap you at 720p, since that's all Discord supports for camera (which is odd sicne it does 1080p for games)

[hollow pecan]

Interesting. For me the desktop app just has the elgato ad with all the devices on it instead of the camera section, and my phone says "scanning" as if it's searching through wifi (it is USB connected to my pc) (it also refuses to work when trying over the same wifi network). I hope that made sense!

[final cloak]

What I used to install on my old Mac was an app that only ran in the background. Nothing you could open or see. But it was there in activity monitor.

[sage gale]

Hello Kind friend could you tell me more on this regarding the Privacy Settings. Sorry I am a Nooob

regarding tech

[gray tinsel]

In Windows 11, under the main Windows Settings (found in the start menu, typing settings, if you have trouble finding it), there's a section for privacy and security. Check in there under the camera section. Make sure it has the option to let aps use the camera, and the option to let Desktop apps use the camera turned on. Then check the recent activity pulldown section futher down to see what apps are trying to use cameras on your PC - check any of those to see if they're using the camera you're waning to use, and locking it out

[sage gale]

Thank You So Much for this

I already disabled the laptop Camera

[gray tinsel]

If you disabled the laptop camera that might cause some additional apps to default to your Facecam Pro as well - so yeah, definitely double check the privacy settings, and check what camera apps in the recently used section are using

[sour forge]

i have Elgato Facecam MK.2 Full HD webkamera but ti dont work

[violet hawk]

Do what it says, change the cable to a usb 3.0 port

[sour forge]

it was in one before.

but i tid removit and in an other one and then it worked

[gray tinsel]

Can you confirm 100% that you have the mk2 and not the original? The mk2 should work on USB 2.0 using MJPEG mode

If you check the settings slider icon in the top of the device panel, what firmware version does it have?

[vagrant plinth]

Hello i got a strange issue i have 2 scenes collections
1 is showing my elgato cam working good

Then i swap to the other scene collection and cam not showing

[final cloak]

Did you duplicate the source as reference, or duplicate?

[vagrant plinth]

I removed the source totaly now to put it in again.

[final cloak]

That’s not very clear…. The question is, if they are two separate sources in OBS, or is one a reference copy of the other

[vagrant plinth]

1 cam is 1 source i guess

[final cloak]

So add the camera. Working. Good.
Then right click and duplicate as reference.

[vagrant plinth]

So when i want to use in iin another scene collection i just need to duplicate . Right ?

Duplicate reference ok. I.m gone try

[final cloak]

The thing is you can’t add the camera twice. If it’s a duplicate of a source, it’s actually just accessing the camera once, but showing it twice in different places. That will work.

Or…. Use the virtual camera source from camera hub. That can be used as many times and in as many apps simultaneously as you want. (That’s the point of virtual camera)

[vagrant plinth]

So its 1 of these 2. Virtual or the copy reference thing

[final cloak]

Yeah duplicate as reference is basically OBS doing the same thing: access the camera once but showing it as many times as you want. Because OBS is smart.
And elgato camera hub can do that across all your apps.
So if you weren’t using OBS, you could still do it

[vagrant plinth]

How do i copy a source as a duplicate in another scene collection

[final cloak]

Umm. Scene collections…. You don’t need to do that for scene collections because they can’t both be on at the same time.

The reference is only between different scenes in the same collection

[vagrant plinth]

Maybe i do something wrong.
I use 1 scene collection for 1 game.
The 2th collection is for another game

[final cloak]

And that…. Doesn’t work?

[vagrant plinth]

Everything works but when i copy the cam item and want to duplicate it in the other scene collection i cant do that with ctrl V

[final cloak]

But if you just add a new source with the same settings?

[vagrant plinth]

What source do i add in this version of use

If i put in another video device and select the cam it wont show

[final cloak]

Umm shouldn’t matter.
Though overall you might just have more consistency and stability if you use virtual camera from camera hub. This way you’re sure it looks the same in every app, no matter what.

It seems like what you’re doing should work, but sometimes there are quirks so maybe the virtual camera will just smooth that all out

[vagrant plinth]

Oef i dont know how to use virtual cam
Have to read it first

[final cloak]

Camera hub is running, then Elgato virtual camera is on. Just add that from the list of video devices.

[vagrant plinth]

Ahh i need to run the virtual cam program

[final cloak]

Camera hub. Should just be a simple background app

[vagrant plinth]

Ah ok. Wel i.m gone try that

So i open cam hub. Then i push the virtual cam on

[final cloak]

Umm, I think camera hub just makes a virtual camera… no need to “do” anything.

[vagrant plinth]

Huh but how does obs know the the cam is running only by opening cam hub

[final cloak]

The Elgato virtual cam is just that. A virtual device that your computer sees as if you plugged a new camera in. But the software is making it.

So… when you add a camera source in OBS, you’ll see Elgato virtual camera in the list of available devices.

[vagrant plinth]

Ahhh now i seee

Gone try . Not working but i.m gone test.
Thanks so far

[sage gale]

Thank You So Much

[quasi marsh]

Hello

please anyone can help me

My EpocCam Pro camera has a delay as hell, When I shoot a video and suddenly there is a delay and interruption

[final cloak]

Are you using it wirelessly?

[shy horizon]

Finally ordered a Prompter!
And yes, I was prompted by the live stream to do so.

[final cloak]

https://tenor.com/view/point-hehe-haha-smiling-i-see-what-you-did-there-gif-21567119

[ocean basalt]

Almost bought the prompter at TwitchCon but man am I glad I waited. The current deal is so good!!!

[sand fossil]

that's called Winning!

[deep grove]

Hi all. I am having a problem I have oly read about and that is my facecam pro seems to not be able to detect the AR drivers anymore. I have tried uninstalling and re-installing the drivers with the cam hub running in back ground, running in the foreground, and completely unloaded. nothing works. Any ideas what to do when this occurs?

[past rock]

facecam pro not being on sale is criminal

[violet hawk]

It's on sale in Europe atleast with start on the 29th

Deals depend on region

[past rock]

im in the uk

[violet hawk]

Doesn't it show Facecam Pro then with start on 29th?

or is UK another set of deals perhaps?

[past rock]

didnt see it the other day but ill have another look

[past rock]

oh it shows it on the launch page but not when u go directly to the product page

[violet hawk]

Yeah because the sale hasn't started for that product yet

[past rock]

no idea how much the discount will be?

[violet hawk]

No clue

[sand fossil]

Camerahub has a BETA out... https://www.elgato.com/de/en/s/beta

[vagrant plinth]

What is the best way to hook up 2 mk2 cams to pc ?

To use them both on OBS

[gray tinsel]

Hook them up via USB - ideally on different USB root hubs (see https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed ) or set your camera video mode to MJPEC so they use leess bandwidth and are less likely to conflict.

[shy horizon]

Thanks for sharing that article.

I wish it was easier to determine, and wasn't an issue in the first place.

Why have so many USB ports if you can't even use them? I find that very frustrating. :/

"Plug and Play" works well if you only have one device. After that, there seems to be issues

[gray tinsel]

Most devices don't need near as much data bandwidth as a video camera or capture device. That said if you have USB 3.2 Gen 2 ports, USB 4 or so, you can often plug in multiple USB 3.0 devices as well - but it depends at least ssomewhat on what your system is running

[vagrant plinth]

Ok and when you dont have a diff root usb 3.0 because that could be a issue

[gray tinsel]

If you don't have a different root hub, try running the camera in MJPEG compressed mode. It's llight enough to fit over USB 2.0 so should be able to get multiple feeds over USB 3.0 with that. (this is Mk2 specific)

[vagrant plinth]

Where can i change that ?

Can i use a cam link with the mk 2 cam. I mean how do i connect it its a hdmi port on the cam link

[gray tinsel]

Cam Link is for HDMI cameras to convert them to USB for the PC. Facecam Mk2 is a USB camerea alreaedy and doesn't need that, it connects directly to the PC

MJPEG mode would be set in whatever app you're using like OBS or StreamLabs

[vagrant plinth]

So when i change to mjpec it dont need a 3.0 port ?

[gray tinsel]

Correct, Facecam Mk2 added MJPEG support so it could be used on USB 2.0 ports

[vagrant plinth]

Ok i.m gone try

[vagrant plinth]

Where can i change that ?

[gray tinsel]

WWhat app are you using?

[vagrant plinth]

Whwn i plug it in cam hub see no cam

[gray tinsel]

Okay, that's a different issue

When you plug it in does the camera light up for a moment?

[vagrant plinth]

I want to use it for obs

Nope

[gray tinsel]

does it work in any other USB port? Is it plugged directly into the computer and not through a hub or adapter?

[vagrant plinth]

Direct in pc

I didnt check how many roots there are. But if i just need usb2 it woukd be good right

[gray tinsel]

Should be - does it show up in Device Manager under the cameras section when it's plugged in?

[vagrant plinth]

I took another usb cable. Opened obs and then it shows

So i put 1 in front of pc and 1 in the back

It works. Lets hope.
I see 2 cams in my obs

[untold tusk]

Hey Mates, sorry for my Bad english

I want to buy the facecam pro but I dont have usb c port left on my pc. Can i still use it when I plug it with an usb c adabter on a USB A plug? Will the Qualitay stay the Same?

Ty

[minor tapir]

Hi ! Depends on your adapter
If you can, add an usb-c card to your motherboard
I let others answer if any advice to add

https://amzn.eu/d/6DMbE2v
Something like that

[untold tusk]

Would this work ?

[final cloak]

These little things are often only good for power delivery; if they do pass data it’s often not full speed. If that matters. You can add a powered usb hub with the ports you need. Make sure it has external power and is rate for full speed.

[untold tusk]

Thank You,
I will Order one Like These

[minor tapir]

Np, make sure to have a free compatible slot on your motherboard before buying 🙂

[untold tusk]

I found one, but I cant find if it is compatible with my mainboard

Maybe I am blind or dum* 🫠

https://amzn.eu/d/gGqYt9k

I have an Asrock steel legend x670e

[minor tapir]

Let me check that

Yeah that should work

[untold tusk]

Thanks alot ❤️🙏🏼

[dry lion]

Might finally get my prompter bundle 🙂 Over the last week my order got cancelled 6 times always a day after ordering. Well latest attempt I did paypal express checkout and that was 2 days ago, still no cancel and the payment went past authorization 🙂 Still says processing my order on the site but even the invoice says the payment was taken so this might be it! Lol I been persistent and thought id share just in case anyone else ran into a similar issue. But super excited to hopefully get this!

[placid wagon]

Yup, ran into the same issue, ordered it but was canceled twice, support wasn't that much help, so now I've tried a different method and hopefully it'll go through this time and can finally try it out before the sale ends.

[dry lion]

damn sorry to hear 😦 same here with support. But now that my order has gone two days without being cancelled im hopeful [knock on wood or anything else to prevent myself from being jinxed] lol

[timid cairn]

Question, what style brass insert does the Face Cam use? My thread somehow pulled out of my webcam and I want to add a new heat insert for it

What's worse is the insert came off on the ball joint of my solid arm

Also would it even be safe to use a soldering iron to put the insert in since it's an assembled camera and not a shell?

[gray tinsel]

I don't think the brass grommet is considered a user replaceable part. I'm not sure you'll be able to find a replacement. I'd definitely be uncomfortable trying to melt one in. Id' check with support via ticket over at #official-tech-support about it before trying, especially if you're still within the warranty period (2 years in most regions if bought through an authorized sller)

[timid cairn]

Warranty is definitely out unfortunately, and if I were to heat press it in I'd use one of these

It has the correct size bit at the top so it only heats up the brass

[gray tinsel]

ah, well I can't say what size the Elgato grommet is itself but it's keyed for a 1/4"-20 thread

[timid cairn]

Yeah, I think what caused it to pop out is the fact that Elgato uses a very small and thin grommet, and I put it on a different mount that is I guess just slightly deeper. Which if that's the case it still isn't great since a lot of people go with 3rd party mounts for 1/4"-20 thread

[gray tinsel]

It's pretty rare I hear about theem coming out, so it might have been a defect or issue with the plastic getting brittle too. Generally it should just bottom out if the bolt is too long

[timid cairn]

Exactly, that's why when it came out I was like "Crap, this isn't going to be fun to fix" xD

But since I was already getting that press for other parts, I figured I'd ask if it's safe to do even if it would void the warranty if it was still valid

[timid cairn]

Just wondering the likely hood of the camera being messed up

[gray tinsel]

I'd probably watch a teardown video if you can find one so you'll have an idea how much space you have before you'd hit the PCB

[timid cairn]

Large cavity, small insert

Also have to get the brass piece off my arm, hopefully a pair of pliers will work

[gray tinsel]

Failing that try some penetrating oil to loosen it up

[tiny kindle]

Hello! I have an elgato wall mounted camera and I want to install my Elgato prompter but it seems to be a bit heavy for the wall mounting to hold it.
Does anyone have an idea as to how I could stabilise it?

I really don't want to clamp onto the desk because desk movement = camera shake

[north pier]

Hoping someone knows... Santa may want to bring me the Prompter but my camera is not listed on Supported Cameras. I have a Canon EOS M50 Mark II.

[gray tinsel]

If you're using the kit lens, the prompter does have a 49mm mount ring for it

Otherwise check your lens against the mount rings in the box

[steady egret]

Surely something isn't right here. If I stream any game with a FPS more than 60fps, my Facecam MK2 begins to stutter, skip and in extreme cases, drop out completely as if the software isn't running. As soon as I drop the video settings of the game to 60fps Max or lower, the Facecam MK2 comes right.

32gb 3600 ddr4
Intel 12400F
Geforce 4060

To add to this, happens when I record instead of stream on OBS as well.

[gray tinsel]

Do you have any effects on? The NVidia Video Effects SDK can be starved of GPU resources while gaming, and you'll see exactly that - if you don't cap the frame rate, the videeo will stutter.

[steady egret]

No video effects at all.

[gray tinsel]

Are you using it with your recording app as the Raw Camera or through Elgato Virtual Camera?

[steady egret]

Virtual Camera on OBS.

[gray tinsel]

If you're not using effects try using the camera directly instead of thorugh the virutal camera

Virtual camera is a software process, so under load it may not perform as well as calling the camera direct

[calm otter]

Question : Elgato face cam not showing any fixes I already put it in the usb 3.0 slot but still not showing switch out the cords still nothing

[steady egret]

[exotic plinth]

How is everyone? I have a quick question. I am experiencing color bleed (only way I know how to describe it) with my MK2. Any suggestions

[steady egret]

To force OBS to use Facecam MK2 instead of Virutal Cam, I had to uninstall Camera Hub but managed to play multiple games higher than 60fps without cam studder or lag

[frail loom]

Hi All, So i have two prompters and was looking to control each individually in SD - i dont see an option to toggle which prompter we see

[sand fossil]

this is a great #feature-request

[supple rune]

Is it possible to have what you want to share on Prompter still show up on your Desktop as well?

I use Streamyard and still want to control it from my desktop but lose all access to controls when I push it to the prompter.

[blazing pine]

any suggestions to stop camera shaking, i attached my prompter and now the slightest movement on my desk is making my camera/prompter shake

[timid cairn]

Only thing that’ll fix that is a more stable desk

[blazing pine]

RIP

This is relatively a newer desk

[final cloak]

Mount it to something that isn’t on the desk. Attach to wall. Or a floor stand.

[blazing pine]

thanks ill have to try that

i think a new boom arm would be better too then the cheap 15$ one i have

[final cloak]

Yeah a more robust mounting device at all will help, but if your desk has enough wiggle in it (not enough mass and rigidity) then you will probably still need to mount not directly to the desk.

[blazing pine]

i think its a combination of the crappy boom arm, mixed with being on hard wood now, vs carpet

[blazing pine]

so i go to use the prompter today and now im getting this

[supple rune]

Is it possible to have what you send to promoter also still show up on main desktop?

[sand fossil]

Can you explain a bit more? Like what kind of info are you putting on Prompter?

[tame quarry]

Is it possible to vesa mount the promoter to a monitor arm? That would be clutch

[timid cairn]

There’s Vesa to 1/4-20 thread adapters on Amazon that should work

[sand fossil]

It’s interesting that you ask this, because I was actually working with a friend on a 3D printed mount bracket for a vesa monitor arm.

[tame quarry]

Link?

[tame quarry]

A monitor mount would be perfect for me.

[timid cairn]

I don’t have a specific link, but look up what I said and you should be able to find a ton of different ones, can also type VESA to tripod mount and it’ll probably show as well

[supple rune]

Streamyard for example. Except when it’s on prompter the resolution is skewed so all the buttons don’t show. So if I want to change something I have to move it back to my main monitor, make the change, then move it back over.

[sand fossil]

maybe use the chat feature. this reminds me of restream early days. and maybe use a square to see the area to look for the camera, and not the whole program so you can focus on your chat, unless you prefer to see yourself, then I get it that can be a bit annoying.

[supple rune]

Yeah I do a lot of podcast interviews and one of the primary reasons for getting The prompter is so I can see my guests while being able to look at the camera.

It still works and allows me to accomplish that but just with some minor inconveniences.

[nova umbra]

Hello everyone! When I turn on my PC, the elgato camera hub does not turn on. It says that I need to connect the elgato facecam mk 2. The only thing that helps is that I re-plug the type c into the camera. After that, everything works. Has anyone had this? Will replacing the cable help?

[final cloak]

Check out usb selective suspend. (Google it)
Or if the bus is overloaded… might need to remove some other devices and add a powered hub. But check in that order, is what I’d do!

[dry lion]

Just wanted to share in case anyone else had the similar question. Contacted support and my prompter bundle finally went through 🙂

but also asked support when it’s supposed to ship and they said it’s not scheduled to ship til the end of the month. It’s unfortunate but at least I know it’s coming 🙂

[gray tinsel]

Did you order the one with the Master Mount L? If so the delay is likely because that went out of stock before the sales ended.

Glad to hear they got it sorted though

[dry lion]

Yeah believe it was that one.

[nova umbra]

Usb selective suspend was already turned off
removed several usb connections, changed the socket for connection, connected to the hub and PC directly.
changed the cable
Nothing changed. Still something software. Has anyone else had the problem?

[blazing pine]

Do polarization filters work if the adapter for the prompter is on ? Having trouble with the reflection if the brightness is too high and would like to utilize the full brightness

I've heard people recommend just polarized filter sheets and put 1 inside but I'd like to prevent putting something in the inside

[sand fossil]

I'm curious to try this with my DSLR, but then I have to move stuff around.

[gray tinsel]

The beamsplitter glass is polarized, they will mess with other polarizers.

Depending on what sort of reflections you're working with you'd likely want to move the light source instead (eg wearing glasses I have to raise up my key lights so they're not at an angle to bounch back into the camera unless I look up. Additioonal softening/dispersion can help too, such as a wall bounce on the light - but that may increase the overall lighting needed. Moving the light souce may as well for that matter, as it can introduce shadows you'd want a fill light for

[shy horizon]

Has anyone mounted the Prompter to the Mini Mount? Trying to figure out where everything is going to go. 🤔

QRG says max load is 1kg | 2.2 lbs. Prompter is 1.52 lb without accessories.
Seems doable

[supple rune]

Didn’t realize prompter required an M1 chip for voice mode and was gutted.

Is that a software thing that may be changed or will an M1 or better always be needed?

I still love the prompter but that was defintely a big part of my reason for buying it.

[violet hawk]

It needs the tensor cores in the M chips, on Windows it requires a RTX gpu for those same cores

so it's not possible without

[supple rune]

Damn ok. I’ll have to keep an eye out for post Black Friday iMac deals then c

Thanks.

[violet hawk]

The new Mac Mini is superaffordable though, just use external storage for nonvital apps 🙂

upgrading anything through apple is crazy expensive

[blazing pine]

Whats the beamsplitter glass?

[gray tinsel]

It's the glass that keeps the screen from prompter reflected to you but lets the camera behind it see what's in front instead

It's basically a 1 way mirror

[blazing pine]

how does it interfere, if people have said it has worked

[gray tinsel]

Are you working with a linear or circular polarizer?

One of those you can adjust to likely line up with the glass

(the circular)

I haven't had a chance to play with the beamsplitter panel yet as my prompter is still shipping. But some beamsplitters work via polarization. If you put a polarizer behind a polarizer and they dont' line up, it'll block things

[blazing pine]

i was asking before i bought 1

@gray tinsel

[gray tinsel]

oh. You're not working with polarized lighting or something then, just trying to get rid of some glare?

Yeah, if you're using it for light bleed that should probably be fine. Can't say 100% though, as I won't have mine for a bit yet

[blazing pine]

see the difference, i have to turn my prompter brightness to 10% to get rid of the glare

[gray tinsel]

That usually comes when something is off angle from what I understand, or if the light is bleeding through the shroud.

Is the mounting loose at all?

[blazing pine]

nope

i do have my camera kinda angled down which could be why but i dont want it straight at me so i may just buy this filter

https://www.amazon.com/gp/product/B00XNMXNV0/ref=ewc_pr_img_1?smid=ATVPDKIKX0DER&th=1

[gray tinsel]

If it's directional reflection from the beamsplitter a circular polarizer you can adjust may help - but it might also be worth checking with the main support team at #official-tech-support about that light bleed

There are also high transmission CPLs that'll let more light through than a standard one - but they'll cost notably more than that one. I'd say that's a good place to start

I had assumed this was all to deal with some mess outside the prompter, not light inside the assembly, sorry.

[supple rune]

I had the same effect happen to me the other day. I was swapping between StreamYard and a google doc.

When on the Google doc, which was all white and bright, it created a very noticeable glare. So can’t use bright screens on projector.

[gray tinsel]

Interesitng - I wonder if there's an issue with the beam splitter if things are off angle for that kind of bleed

I'll have to do some testing when my own shows up

[supple rune]

I think it just has to do with the brightness of what is on screen honestly.

Using camera hub with black script I don’t see anything. But switch to a white document and it totally changes.

[gray tinsel]

Oh it probably does - maybe the panel is just brigher than I think it is

[supple rune]

Yeah and changing brightness in camera hub didn’t seem to help. So I think it’s the brightness of the thing you are projecting that is the issue.

[sand fossil]

it's the light of the prompter bouncing off the top glass and coming though as light bleed. I have mine as 20% and that's ideal for my setup.

this is normal.

[blazing pine]

I ordered a polarizer filter so I can turn it up higher

[sand fossil]

let me know if that works, if so. I may look into an internal for my facecam pro

[blazing pine]

Should get it Sunday I'll post the results after

[gritty sphinx]

Issue with Neon Flickering on Elgato Facecam MK.2

Hello,

I am using the Elgato Facecam MK.2 and have noticed a significant issue with neon lights flickering intensely when captured by the camera, especially when the neon displays RGB effects.

I have tried adjusting various settings in the Camera Hub, including:
Changing the power frequency to 50 Hz/60 Hz,
Modifying exposure and shutter speed
Disabling automatic white balance and using manual settings,
Adjusting brightness and white balance.

Unfortunately, the flickering persists, particularly during dynamic color changes in the neon. Are there any additional features or recommendations to stabilize the image and reduce this flickering issue?

Thank you in advance for your assistance.

[scenic fiber]

Hey boss, where are you from!

And can you show me your camera hub with imagine preferably

What I think could be the problem is miss aligned shutter speed. Some light will also mismatch if it’s dimmable I think too.

[blazing pine]

Do you notice like bands going through the video?

Certain lights can cause this on camera and adjusting your shutterspeed can help I get it a lot with my phillips hue lights

[scenic fiber]

Yep, try setting the shutter speed to 50/100 if you’re from EU or 60/120 if you’re from NA.

Turn off any other anti flicker settings at the same time

[near laurel]

New here.. not sure if this has been asked before (did a quick search didn't see anything). I have an elgato prompter, with camera hub, and all was working fine for a month or two... now the camera hub won't finish launching.. just sits at the initializing video engine screen.. Any suggestions? I have an NVIDIA RTX2070super card

UPDATE: I had an extra Camlink 4K, so I swapped it out and everything is working fine again. The original one is only about 3-4 months old.. do they typically go bad or have quality issues? Seems really quick to have a faulty unit... at any rate, I'm back in the game creating my training courses (50+ courses so far - and I was a bit behind the gun, so I was glad to get back up and running fairly quickly).

[blazing pine]

works

20% brightness

100%

no reflection into the lens anymore 🙂

[sand fossil]

it looks good

[blazing pine]

This is the one I bought

https://a.co/d/hjaLVq0

[gray prism]

Hi! Does anyone know if Voice Sync will support AMD or vice versa anytime soon?

[buoyant cape]

We can't say it will be supported, but I can say we want to bring Voice Sync to AMD GPUs as well. I wouldn't expect anything in particular, but we've had some chats with AMD about it.

So there is no estimate for when or if that will happen.

[gray prism]

Thank you! Just wanted to make sure I wasn't missing anything 😊

[unkempt steppe]

Do I need or is it recommended to get the camlink 4K with the facecam pro?

[gray tinsel]

Facecam Pro us a USB camera already, it doesn't need anything else, and is not compatible with a Cam Link anyway. Cam Links are meant to convert HDMI cameras into something a computer can connect to, it's not needed for USB ones.

[unkempt steppe]

Okay thank you

[gritty isle]

Hi, i just got my prompter a few hours ago. Got everything working but "Display" mode. its inverting colors and i cant figure it out any help would be appreciated

[sly nimbus]

So what kind of mounts do you guys use with your prompter? Mine will be with the facecam mk2

[deep grove]

Hi all, I'm looking fo help with Nvidia AR effects SDK and Camera Hub. I followed the directions by installing the AR effects for my card 1st and then restarting and installing the camera hub (Using Beta and standard) and when I open the camera hub it shows AR effects not installed.

Is there another way to do this to get it working?

[scenic fiber]

You can go through Nvidia Broadcast

[hasty geyser]

Hey everyone! I need some help.

Lately, whenever I'm streaming with OBS, my Elgato Facecam Pro suddenly stops working, and I have to unplug and reconnect it for it to work again. My setup uses the Elgato Virtual Camera as the source to enable face tracking and filters. The strange part is that when the Elgato Virtual Camera stops working in OBS, I can still see my camera feed in the Camera Hub software.

Does anyone know how to fix this?

[final cloak]

Sounds like the virtual camera process is what’s failing… have you made sure you’re up to date, or just completely remove and reinstall camera hub to see if you can clear out any mess.

Also I am just always checking privacy permissions these days. Never know what an OS patch will screw up and that’s a common thing.

[supple rune]

Just got my mic arm LP yesterday and I know some were asking but I would not recommend the prompter + camera on it.

It will support it but it sags a bit and I don’t 100% fully trust it.

Otherwise both the prompter and arm are great.

[gray tinsel]

It should be fine for the prompter and a small camera like a webcam - if you start adding a DSLR or mirrorless you could exceed the rated capacity.

What part is sagging on you?

the ball head or part of the arm itself?

[supple rune]

Yep I’m using it with a Sony Zve10 with kit lens so not a heavy camera at all. But enough so that it doesn’t feel as secure as I’d like it too.

Both the extension arm and ball head a tiny bit. I’ll line it up, tighten it as much as possible, let it go and it strays maybe a couple cm so enough to change the view.

[hasty geyser]

https://www.youtube.com/watch?v=BtgH2zB7C94&ab_channel=JustinKuepper i found this video, ill try this solution

[gray tinsel]

@raw forge just to make sure I'm picturing this right the camera image is rolling up the screen so the bottom half is at the top and the top half is at the bottom right?

It might be worth trying a new HDMI cable - if it's impaired somehow it can mess with the HDMI timings sync

[gray tinsel]

Other than that, make sure your Cam Link has the latest firmware - in the device In the device section in Camera Hub there's a settings button, if there's new firmware there will be an update option (this is a Facecam, but same setup)

[raw forge]

i think is good

[gray tinsel]

Yeah, I'd try swapping the HDMI cable first then. You can also try hooking the camera up to a TV or monitor to make sure the signal isn't coming out of the camera like that

[raw forge]

Another thing I find strange is that I always have to turn on my camera before the computer if I want it to work in OBS, in the camera hub there are no problems, but in OBS the screen is black

[gray tinsel]

That is weird. Though keep in mind only one app can use the camera at a time (unless you're running things through the Elgato Virtual Camera), so if Camera Hub is open you may have to turn off the preview with the eye icon in the bottom right, and restart OBS

[raw forge]

with the camera hub closed I have the same problem even after restarting and reinstalling OBS

I'll try to buy a new cable and let you know if everything works out.

[weary beacon]

This may be a dumb question… 😅 but is there a way to run the Facecam pro and it be less intensive? I can assume use the lowest quality settings it has but are there any other options?

[final cloak]

If you’re not using the cam in more than one app and not using effects, you could close camera hub altogether. Make sure to save your sensor settings to the hardware first.
But besides effects, the resource utilization is… very low already…

[weary beacon]

I stream GTA RP and sadly the game is poorly optimised, so with that, OBS & the cam it lags my game / stream 🤷🏼‍♀️

I opt to not using the effects because it adds lag but was wondering if there is a way around that

I learnt this as I tried using my cam for vtubing, the moment I used a lower quality cam I stopped lagging. I have a good pc it just all adds up (I don’t usually vtube)

[gloomy hatch]

Hello,
I am using Elgato Camera Hub, I don't know how to export all the Text content in Prompter for backup. Do anyone know how to do it? Thank you.

[gilded horizon]

Hey! All of my sudden my Camera Hub have started to freeze on startup of the app.
Prompter display is working fine
Camera + Camlink is working fine
But I cant click anything in the Camera Hub interface. Cant switch to prompter tab or anything.
Have got it to work some times by fore quitting and restarting computer, but now it wont work at all.
Im on latest Camera Hub beta for mac, and Mac OS 15.2 (24C101).

Anyone else seen this?

[sand fossil]

just copy and paste in notepad.

[gloomy hatch]

Honestly, I don't expect such manual approach although I am doing it. It is really time consuming and inconvenient. Thanks.

[sand fossil]

I totally understand. usually I work in the notepad first, for backup reasons, and then copy into the Prompter text, and it works better that way. I would suggest a #feature-request as a backup option isn't a bad idea.

[terse copper]

Small cam logitech c920 - big cam facecam mk2. Now, what do I need to do to get the same colors as the logitech one? Feels like I've tried everything. And I know about hue, color strength (just forget the other word) because I do some digital art.

[scenic fiber]

Color correct the obs source

To me it looks like the white balance is a bit off

[terse copper]

hmm I was there a bit, but do you know the exact steps in OBS? (I'm using the standard OBS)

but also it did look the same as in the elgato software...

I've worked it a bit more since that image, maybe I should send an updated image

like obviously the MK2 is still better, but the dark needs to be darker, I know there's a setting for that particular thing like in my phone camera, also the white needs to be whiter (the room divider is pretty white)

[scenic fiber]

You could lower the temperature in the camera hub or go to the source in obs and press add filter color correction

[terse copper]

The thing is when I lower it- everything turns green instead

[scenic fiber]

And if you go for automatic white balance?

The setting to darken the dark is called contrast

[terse copper]

Absolutely awfully dark

No, I don't mean contrast

[scenic fiber]

I’d need to have some screenshots with what you mean and what you have enabled

If you talk about exposure like on the phone you’re looking at iso values

Which the lower you go the darker and less noise you get

You can also hold up a white sheet of printer paper to white balance the cam

[bold mason]

what do you guys use for cameras?

i have an old C920 webcam from logitech thats like 9 years old

[final cloak]

I have a c920 on another computer which I hardly use.
Facecam Neo for podcast shooting. So much better. Saving settings on hardware is like, a mandatory feature if you ask me, now.

[scenic fiber]

Regular Facecam

[violet hawk]

The one I use now is Facecam Pro, but I have a C920 and C922 that I used to use, might use for additional angles.

[bold mason]

i feel like i need something better

[violet hawk]

Better lighting is the first step, even a budget camera can look good with proper lighting!

A great camera will still look awful if the room and you are in darkness

[bold mason]

well, the C920 doesnt remember settings

[violet hawk]

I mean physical lights, not settings

but yes, Facecam remembering settings is a godsend

[final cloak]

Yeah it’s annoying that the non-Elgato cameras need their settings set every time they launch.
But the picture is not light years better on elgato cameras. So it depends what your complaint is before I’d say an elgato camera will really be an improvement for you.
Ease of use: yes.
Picture quality: maybe, but make sure your lighting is right before you look at camera upgrades.

[bold mason]

some decent light would be great, but expensive

[scenic fiber]

Not more expensive than a new cam

Honestly invest in some lights, pictures is literally 70% of good picture quality

Especially if you play fps an high movement games

[bold mason]

suggestions?

[scenic fiber]

Keylights are solid

[bold mason]

might go with this: https://www.bestbuy.com/site/logitech-litra-glow-premium-led-streaming-light-with-truesoft-adjustable-mount-and-desktop-app-control-for-pc-mac-graphite/6493239.p?skuId=6493239&extStoreId=541&utm_source=feed&ref=212&loc=20232398158&gad_source=1&gclid=CjwKCAiAjp-7BhBZEiwAmh9rBeG-xJSXlRLpRWpUVMniqkikVtYHnQV69kX_-L9i6gLYjbrg754HLxoCyWoQAvD_BwE&gclsrc=aw.ds

i hate those long links

[scenic fiber]

https://youtu.be/pBt8qdO03-k?si=HrdO3EjIQnOM5pRA

[molten falcon]

My Facecam Pro is lagging when playing Black Ops 6 why? Anything I can do?

[final cloak]

Are you using any effects?

[molten falcon]

Zero effects

I have a RTX 4090 with a Ryzen 9 5950x

[final cloak]

Maybe you need a faster GPU. (Ha)
I don’t know, just that game, I take it? Maybe there’s something funny going on with an anti-cheat layer? Those are storied to mess with things in strange ways from time to time.

[molten falcon]

💔

[final cloak]

Or I wonder if looking at the task manager would give any insight. Like do any of the utilization numbers change when the game is on vs off.

[terse copper]

Thanks. White balance didn't work (I did that in media studies in college) but I think its gotten to know my lights now and it's happier

[winter flower]

Hi, I have a camera prompter on macOS and a Yeti X mic through usb and the voice sync doesn't work.
It does work when I connect headphones through the audio jack, so I'm guessing it's something due to the Yeti mic or USB connection.
Anyone knows if there's any sort of fix for this?
Thanks a lot 🙂

[final cloak]

Could it be based on the system sound device selection? Maybe that’s why it works when you connect headphones; because the system changes to use that at sound device.

[stuck latch]

Any ideas why my prompter won't stay on? I'm setting up a new PC and I have it plugged into USB 3.0, I also tried my USB hub which I know isn't the best setup, but it powers on, I see the elgato logo, then it goes off. I also tried disabling A/V just in case something was blocking it

Actually never mind, it just came on

[winter flower]

I can see the correct device selected in both cases but the prompter just sticks at ”initializing”

[winter flower]

Had that problem with a broken usb hub I was connecting it to

[ivory kernel]

Does the Teleprompter and/oror Camera Pro work with a KVM?

[frank ocean]

I had my Camlink 4K set up through a KVM for a short while and it was a huuuge mistake as it tanked the frames and often caused the video feed to freeze/cut

The Facecam pro is also USB C and notes on the website "USB hubs and USB extension cables are not supported. The use of these can cause unforeseen issues."

[ivory kernel]

Hmmm, so now I have to figure out whether to use windows or mac for it.

[tidal quiver]

<@&581565551495741448>

[ashen marsh]

why does elgato camera hub take up so much RAM

it takes up 1,000 MB

[gray tinsel]

Make sure you're up to date with the latest version, there was a memory leak in the previous release when there was no signal passing through.
Aside from that, it's likely the virtual camera that Camera Hub runs that leads to the memory usage.

[terse copper]

I really feel bad about getting the mk2 cam, maybe the neo would have worked better . It's like it's not loading in properly. And watching my VODs back it's like blurry 50% of the time. As if it didn't load in propely. But the game looks really crisp all the time, hence it's clear that it's the camera issue. I used the Nvidia broadcast (from the cam feed, not the virtual cam), but never had this issue with my logitech c920. Does anyone have any recommendations or a link on how to deal with this. Streamoutput in OBS. Output 1440p 60hz.

Easiest to compare the hair or glasses while zooming in

[granite drum]

Guys, I need your help pls
I've got the Elgato Prompter + the MK2 webcam. How do I set it up to shoot vertically?

[final cloak]

Yeah looks like it’s using a very low resolution compressed.
Are you using camera hub? Are you specifying the camera source resolution in OBS? Are you using a slow usb port, which forces the camera to use MJPEG mode?

[terse copper]

USB 3.0, not using the camera hub, res is 1920x1080. It looks great in the preview. But it looks like it's "buffering" when I watch the VODs. But since the rest of the image is clear it's clearly not a buffering issue

[final cloak]

Oh I’m curious about the game you’re playing.
If it looks right in preview, then your encoding, or something happening on the streaming platform is where the change is happening -not the camera.

Are you using a very low bit rate or low b frames, which might be fine for a game where much of the image stays static?

[terse copper]

No, I recently increased bitrate to 6000 instead of 2000 because it would handle my 1440p output

The game is "Stars in the Trash" btw. Its a hand drawn game. Super lovely. I had a bad headache so it was great to play then since its not very fast paced

Not entirely sure what b frames are.. should look into that I think

[final cloak]

B frames are the frames that send the entire image, and all the in between frames only send changes

[terse copper]

My upload speed is 100mb BTW so that shouldn't be an issue either

[final cloak]

6000 is quite low for 1440p

[terse copper]

Oh it is?

I was on a reddit where some ppl claimed it being overkill

[final cloak]

Yeah I would send like 12000 or 15000 for 1440p.

[terse copper]

Oooh

Maybe that's the issue then!

[final cloak]

Twitch is ok with 6000 for a 1080p60 stream.
1440 is a lot more pixels

[terse copper]

And my internet should def be able to handle the increase

[final cloak]

I send 15000 to YouTube

I bet the encoding is doing just fine with a mostly not moving picture, but the camera pixels need to update more often, and you get those blocky artifacts.

If you’re using simple mode in OBS it’s not showing you all the options, but you can technically specify more b frames if you want… but I think just more bitrate will be better.

You could also record a test to the computer. Compare that to preview.
That will isolate the encoding as the variable.

[terse copper]

Ive been in advanced mode and few times, but I can be pretty clumsy so I prefer to not click too much. Gonna try increasing the bitrate even more. Really thank you!

The recording was fine

Tested yesterday

[final cloak]

Then if your recorded video looks right, you know the issue is the streaming platform.

[terse copper]

Yeah, didn't think of that last night 😅 (it hasn't been a good holiday for the brain fog)

[scenic fiber]

Yea if it’s a vod only problem its likely encoding

[final cloak]

I was being snobby about 6000 bitrate at 1440p, might not be thaaaaat bad. Especially if most of the scene isn’t moving much. But still I guess your recording looks better than it’s the service you’re streaming to.

[granite drum]

Any idea anyone?

[cinder marsh]

hi guys new here im having trouble with my face cam mk2 downloaded all the software ect set it all up opened up my stream elements obs added it in fine worked done one stream went to do a second and its just freezing turning my controller off back to keyboard fans in my pc the RGB flasses and fans start to slow and stop then kick back in ect any help ?????????????

[real dock]

Any help me pls?

[thick mauve]

are you a streamer?

[granite drum]

No, youtuber

[thick mauve]

what vid software you use?

[granite drum]

Does it matter for the setup?

[thick mauve]

yea

[granite drum]

How?

[thick mauve]

softwares have different ways of organizing

[granite drum]

Can you explain? How does that change the vertical shooting with the mk2?

[thick mauve]

because you need a setting

[granite drum]

If you know how to use the mk2 with the prompter to shoot vertically, please tell me directly

[scenic fiber]

yea uninstall dota download league

[scenic fiber]

Youre probably using virtual cam, it doesnt work nicely with fullscreen games. So you could go bordered, or use the regular hub input

[real dock]

XDD

[scenic fiber]

Ive seen the same problem with my capture card

but borderless is the play

[terse copper]

Happy New Year and I just want to thank you again. I streamed today and its close to perfect now 🥰

[final cloak]

Excellent! So glad. And happy holidays!!

[terse copper]

seems like its jumping frames a bit tho hmm

and I let twitch decide resolution in a setting, I need a new support channel I think haha. since it's an OBS issue. but people here have been so lovely xD

[final cloak]

Are you looking at your OBS statistics? There’s a panel you can show for that

[terse copper]

ooohhh, I wasnt

I need to go find that

oh you mean the small thing on the bottom?

no warning there

could be my internet tho rewatching since it was acting up tonight, atm I'm rewartching and it's not happening anymore

however I had enabled "let obs send multiple outputs to twitch".. and now I lost the 1440p on twitch. Soooo disabling that option again

[final cloak]

There’s a panel… it will show frames dropped by the compositor and encoder, and then the network separately to help diagnose what your system isn’t keeping up with.

[terse copper]

ahh those looked normal

but should keep an eye out onthem tomorrow

[final cloak]

Yeah you can open that panel and when you’re done it will show all your stats.
Also in the menu you can find logs and there is an analyze latest log button where it can find some problems.

[meager drift]

For streaming on discord, should i be using 720p or 1080p? And does it matter if i use 60fps or 30fps? I currently have the elgato facecam pro

[final cloak]

Streaming, or sharing a camera in a voice chat?
Cameras discord doesnt give you control of resolution or frame rate.

[meager drift]

just using my webcam in a voice chat

I initially thought discord would downscale all video to 720p for the non nitro version

[final cloak]

It doesn’t give you any control of that.
Yeah I think it’s about 720. But there aren’t controls for cameras

If you stream a game or a display it will give you some options; more if you have nitro.

[meager drift]

so I should be setting my camera setting to 720P?

in obs i mean

[final cloak]

Oh are you using OBS virtual cam?

[meager drift]

I have discord using the obs virtual cam

yup

[final cloak]

Ah… well my assumption is 720p30… but I’m not sure because that don’t say

[meager drift]

im just unsure which one is the best to balance quality with cpu usage

[final cloak]

It will downscale if it needs to, I’m sure.

[meager drift]

i see, maybe i set it to 720 30fps then?

[final cloak]

I highly doubt discord camera uses more than that

[meager drift]

and its not worth setting it at a higher resolution if discord doesnt use that

because at higher resolution uses more cpu

[final cloak]

According to Google, nitro users get 1080 while others get 720. All At 30fps

[meager drift]

isnt that just streaming like sharing screen

[final cloak]

Yes, but the difference here will be so small…. If your computer is that starved for resources.. jeeze

[meager drift]

not using webcam

[final cloak]

I asked it about camera quality. Not streaming

For Streaming discord shows you what it’s doing. So there’s no question.

[meager drift]

understood

yeah im trying to use my cam and stream a game like marvel rivals which isnt optimized well so uses alot of cpu resources

my cpu gets to around 80 percent ish

and my webcam starts to lag

so im trying to save as much cpu load as possible

[final cloak]

So you’re compositing your cam and game capture in OBS, so discord gets just the one stream?
That sort of seems like it might be even more resources, but ok…

[meager drift]

yeah i have my webcam and game play on one scene in obs, and then im outputting that to obs virtual cam and into discord

unless theres a more efficient way to do this?

[final cloak]

Seems like yeah, worth a test. Maybe OBS doing this on one thread of the encoder…. Might be less heavy…. Might be more. I wouldn’t really know so… go forth and see!

[meager drift]

sounds good, will test, thank you for your help

[snow palm]

Just curious! Does anyone use the 4K camera?? I have the elgato face cam pro the 60 frames at 1080, if you do use it how does it look is it comparable to a professional photography camera?

[scenic fiber]

The Pro Cameras will always look better

Thats just webcam vs photography

But 3/4 of a good picture is lights

[sweet ermine]

How do I connect the camera to my PC because it does not appear for me in the application? Do I need a spare part or something else? My camera is facecam neo

[scenic fiber]

By cable and by app, the camera hub

[sweet ermine]

i connect the cable and its not on

[final cloak]

Maybe the port you connected to is not fast enough or doesn’t have enough power.
What do you see in camera hub?

[sweet ermine]

i dont see camwra in the hub

my camera**

[final cloak]

So it says connect a device? Could you show a screenshot?
Does the light on the camera light up at all when you first plug it in? Do you get a flash on the light?

More info is better here.

[final cloak]

What about any of the other things I mentioned?
Do you see the light at all when connecting it?
What about other usb ports? Is it on a hub, with external power or is it direct? Is the port fast enough? Try other ports, reboot, etc.
You’re giving me very little info here

[sweet ermine]

no i dont see any lights - my pc is new

[lost tiger]

what is your problem?

[scenic fiber]

What port do you use? Can you make a picture of its connection?

[lost tiger]

Usb 3

blue

[scenic fiber]

Does it show up in the device manager?

[lost tiger]

nope

[scenic fiber]

And is it default cables or are you using a different cable? @lost tiger

[lost tiger]

default

[scenic fiber]

Can you make a picture of the slot you’re using and of the cable?

[cinder marsh]

Hi why does my webcam Mk.2 stutter in obs and make my pc fans flick/turn on of

[scenic fiber]

And do you have a spare cable usb 3 (5gbs)

Best case is to go to the official support

#official-tech-support

[lost tiger]

It is connected but it does not connect to the Elgato hub.
@scenic fiber

[sweet ermine]

The camera does not appear for me in the camera hub

[lost tiger]

not with me either but otherwise I can't use it

[sweet ermine]

I don't know if the camera is broken or not, even though I bought it yesterday

The problem is that the camera does not appear for me in the camera hub or obs program, and I do not know why

anyone can help?

[cinder marsh]

Hi why does my webcam Mk.2 stutter in obs and make my pc fans flick/turn on of

[prisma axle]

heb ik een nederlander gevonden hahah

[lost tiger]

Ja bro kan jij me toevallig helpen

[prisma axle]

Tuurlijk

[lost tiger]

Camera Connect zeg maar wel aan computer maar niet aan Elgato cam hub

[prisma axle]

okee

maar heb je een elgato cam link of niet

want als je die niet hebt dan kan je hem ook niet koppelen aan je cam hub

[lost tiger]

Heb geen Elgato cam link

Maar t was plug en play zei die

[prisma axle]

dan is dat het probleem

[lost tiger]

Hz

[prisma axle]

ja maar je kan hem dan niet gebruiken op cam hub omdat je geen camlink hebt

[lost tiger]

Heb die facecam niet die nieuwste

[prisma axle]

oh

facecam

[lost tiger]

Ja

[prisma axle]

de neo

oh

[lost tiger]

Nee gwn die facecam

die blok zeg maar haha

[prisma axle]

ja die kan vgm niet op camhub

[prisma axle]

k weet

[lost tiger]

Ja maar hoe doet de camera het dan

Want hij geeft aan launch camera hub

[prisma axle]

huh

zit hij wel in de goede 3.0 poort in je pc

[lost tiger]

Ja

[prisma axle]

oke dan moet je gewoon cam hub openen op je pc en dat staat er natuurlijk al die cameras en dat soort dingen maar zit je cam wel geconnect aan obs ofz dat je ff kan kijken of je cam het doet

en anders ff terug naar de winkel

[lost tiger]

Hij doet het gewoon niet

Kanker ding whaha

[prisma axle]

ja kut

[scenic fiber]

Bros hou het ff Engels

#official-tech-support is the best angle atm

[scenic fiber]

of ff terug naar de winkel

[lost tiger]

ben je ook nederlands

[scenic fiber]

Yess, but mods arent

But slide in the dm if you dont speak it well. I can explain it in dutch if need

[weary beacon]

Hi! I have a Facecam Pro & use OBS - I play a really badly optimised game so my PC struggles with handling OBS and the game together and it causes me lag, I'm trying my best to reduce this and I've noticed that when using the effects like blur background / greenscreen background I lag even more, so obviously I turn these effects off but are there any other settings people can recommend for my webcam? It's currently set to 2160p60, I'd ideally not want to lose quality but will make changes if needs be, I'm a twitch affiliate so I know my settings are capped on twitch so I don't want to use settings that don't even show on stream.

[final cloak]

What res do you stream at and how big is your face cam on the canvas?
There wouldn’t be benefit to any larger camera res than what is shown on the frame, after all.

[weary beacon]

it should be 1920x1080

hm I clicked properties and it's this

[final cloak]

Yikes you’re streaming 4k?
Or is your canvas 4k and getting scaled down to 1080p for the stream?

[weary beacon]

the webcam is 4k but the stream isn't

so I guess I should make it 1080p

[final cloak]

Asking about the stream and OBS canvas. Because there’s no point making it bigger than it needs to be.
Looks like your OBS is running 4 times as many pixels as you need

[weary beacon]

yeah so stream is 1920x1080 but the webcam settings in the stream is set to that picture above

sorry I'm not tech savy at all

[final cloak]

If your camera takes up the full frame of the stream, setting to 1080p will be fine.
If your camera is smaller, you could even set it to smaller than that, but 1080 isn’t that hard to run.
You’ll save about 75% the overhead of running that camera 4 times what it needs to be at!

That’s a lot of pixels

[weary beacon]

so this is the size of the camera for the most part

so I should set it to 1920x1080 and not 4k?

[final cloak]

So it’s probably only like 400 pixels tall!

[weary beacon]

yeah

[final cloak]

Yeah do 1080 and then shrink it down.
1080 is easy on any computer

[weary beacon]

okay thank you!

and 60 fps is ok or shall I go to 30?

[final cloak]

The sensor in that camera is still capable of 4k so you’re getting that great picture, even if you’re only capturing 1080p from it.

Usually the advice is to use the frame rate of your stream, but you can use half.
Again, at 1080p, the difference between 30 and 60 isn’t so big

I bet the difference in load on your computer is hardly measurable now that you aren’t pushing 4k from that camera

[weary beacon]

I hope so 😅 I see fancy settings so I just clicked them lmao I didn't think it would be so hard on the pc

I have a good pc too it's a shame

[final cloak]

Maybe it’ll make a difference.
But it won’t hurt, since again you were taking a picture 4 times the size of your stream and then shrinking it down to less than 1/4th of the stream size!

[weary beacon]

😅

oops

[granite drum]

anyone records with prompter and facecam mk2 in vertical mode?

[silent basalt]

https://www.reddit.com/r/elgato/comments/1hv39gg/comment/m5sp31r/?context=3
Looking all over...losing my mind...where do I get the latest model Elgato Cam Link 4K60 20GAM9903, please? :'(
Where do I seek out that specific one, please?
Up 'n coming stweamer (I haven't started yet) looking for that Cam Link to hook up my Sony Alpha ZV E-1O Mark 2 & Sigma 16mm f/1.4 lens (haven't gotten either as yet). :v I say all that just in case you could potentially tell me something I don't know about what I'm going for here with streaming + Cam Link + that cam + that lens. :p

[violet hawk]

As he said in the short, it is the latest model, was a silent update

[silent basalt]

Where do I get it, please?

[violet hawk]

from Elgato directly, since other places may have old stock

[silent basalt]

"Our webstore is not available in your region, but our partners are."

I'm screwed?

[violet hawk]

Uh where you located?

[silent basalt]

Jamaica.

[violet hawk]

I got no idea about jamaica and shippng, searching doesn't come up with anything for me

[silent basalt]

When shopping online I always send my stuff to somewhere in the US.

[violet hawk]

I asked Corsair since they own Elgato, and they said "It seems that Corsair does ship to Jamaica, with an estimated delivery time of 6-10 business days. If the webstore indicates it's unavailable, it might be due to specific product restrictions or temporary issues."

or you might have selected a weird region perhaps in the webadress?

[silent basalt]

elgato.com yeah?

[violet hawk]

yea

[silent basalt]

https://www.elgato.com/lm/es

takes me here

idk why spanish lol

[violet hawk]

type us/en instead

and see if that works 😛

perhaps some cookie setting or something messed it up

[silent basalt]

yeah im wondering y tf is tht the case lmao

cheers

ty

tht wrks

[violet hawk]

Yaaaay ❤️

Happy Streaming

[silent basalt]

but then i swr i tried buying a stream deck on there b4 n it was giving me sht

but ill try again with tryna buy this

[violet hawk]

Aslong the checkout lists your country it should work fine

[silent basalt]

in the past i was checking out with a stream deck xl from there n it was not going through

[violet hawk]

There's no restrictions on your country atleast according to IDG so 🙂

[silent basalt]

idg?

[violet hawk]

basically sanctioned countries at war or political stuff

[silent basalt]

wat does it stand for? :o

[violet hawk]

Oh it was IDG, International Dangerous Goods, but it's basically UPS (which Elgato and Corsair usually ship with) list of countries they don't ship to in general

[silent basalt]

ight

[violet hawk]

he aggregated list of these restrictions is as follows:

Belarus
Russia
Tanzania
Cuba
Iran
North Korea
Syria
Region of Crimea, Donetsk, and Luhansk of Ukraine

Additionally, Corsair will not ship to these countries:

Turkey
Malta (Europe)

Why did it cut off the first T >,<

[silent basalt]

tytyvm, ochatach

E><3

[violet hawk]

Hope your orders come through and happy streaming ^^

[silent basalt]

🫂

[gaunt ingot]

Can I get a little assist here and some recommendations?

I received the Prompter from my wife for Xmas and after taking my Sony ZV-1 Mark II on and off the bracket a few times I decided on getting a Facecam Pro because it can do 4K 60 and was PTZ and looked like the perfect match for the prompter - I have the Facecam Pro mounted and I am getting an image in OBS no problem - How do you control the PTZ in OBS? I need to control to do that and if I try to go to camera hub it says it is in use by another program - I am going to assume one of two things - 1) there is a plug in I don't know about to control the camera or 2) you have to use a virtual cam in OBS and use Camera Hub to control - have to use OBS because of the way I want to record - can someone direct me to a video that explains the use of the facecam pro with OBS or maybe just tell me what the best route to do is?

Please

[gray tinsel]

The PTZ features are run through camera hub. The general idea is you would run Camera Hub and add Elgato Virtual Camera to OBS.

Since Camera Hub creates the virtual camera, with the PTZ and other affects applieed

If you have a stream deck, or even the stream deck mobile app, you can use it to control Camera Hub's PTX functions while it's minimized though

[gaunt ingot]

OK - this is what I thought I would have to do - any good videos on setting up the virtual camera?

[vivid turret]

Can I ask for help regarding my facecam in this channel?

[gray tinsel]

This is the place to ask yes. Just keep in mind folks are in and out through the day

[vivid turret]

The thread ring in my Elgato facecam mk1 came undone and now I can’t get it back in, is there anything I can do to fix that? Because I don’t have the money to get a new webcam just yet and really can’t take any chances on buying anything

[gray tinsel]

How long ago did you buy it? Warranty in most regions if it was purchased thorugh an authorized seller is 2 years.
You're talking about the brass point where the camera mounts, correct?

[vivid turret]

I’ve had it for about 2 years and yeah I’m referring to the brass point

[gray tinsel]

In that case, does the brass go back in at all? If so you might be able to et away with some crazy glue to reseat it

[vivid turret]

It goes in but it doesn’t stay in no matter how much I tighten it

[gray tinsel]

I'm not sure I'm picturing this right. It's the brass piece that's normally held into the base of the camera with friction, you're talknig about right? Like the cenitmeter long piece that actually goes into the base of the camera and ahs a screw hole for the camera mount?

If so, that isn't designed to come out. If it did it doesn't tighten back in, so you'd likely need something like crazy glue, not to tighten it

If it's still in warranty you can check with support first though

[scenic fiber]

Pictures would help

If you’re not in the warranty some super glue can help

Or a diy construct

Or a new thread

[gaunt ingot]

New question - I can’t seem to find the setting for Prompter to bind them to a key on Streamdeck and pedal??

Ah never-mind was doing it wrong

Got it now

[hearty hull]

Anyone got a good recommended extended cable for the facecam pro to use (atleast 3-5 Meters!)?

[gray tinsel]

Keep in mind a standard USB 3.0 cable will not go over 3 meters before losing speed and dropping to 2.0 - that's part of the USB 3.0 spec. If you need 5, you'll need a specialty cable like an active extension, where it has built in repeaters. Some folks have had success with converting to fibre and back too. However both these solutions are going to run you more than the usual USB cable, and mileage can vary on how well they'll work (though modern ones are usually fine).

[hearty hull]

Can you suggest one perhaps?

[gray tinsel]

Not offhand, I haven't had to buy one in years - no one makes the one I used to have

[gaunt ingot]

OK - so I have everything setup and working - I need to capture 4K 30fps that looks good and I tried this on my setup which is a 10 gen Intel 6 core i7 with a mobile 2060 RTX in OBS and I am getting compression overloads - what do we have on the setting up and configuration of the Facecam Pro? Can anyone point me to some good videos on recording with the Facecam Pro?

(BTW- Got to say the intergration of the Stream Pedal with OBS and the Prompter works great and amazing)

[dense island]

Hi guys about 7 months ago I bought a zve10 and I noticed it had some scratches on the camera lens mount is this normal I haven’t done anything tried to take it back or ask for refund

It was brand new as well

[violet hawk]

You should reach out to that company instead of us

[dense island]

I was just asking is this normal

[violet hawk]

If it was a demoproduct or used, yes.

[dense island]

It as brand new how would I tell if it’s used or demo product

It came with the original box too

[violet hawk]

Some stores have had controversies in the past listing items as new and them being used or returns. I suggest reaching out to that retailer, but why did you wait 7 months for this?

[dense island]

Because I thought it wasn’t having scratches in the camera lens mount

A problem

[final cloak]

Not sure I understand: what is getting compression overloads? Be as clear and detailed as possible

[scenic fiber]

Probably encoding overboard @final cloak

[final cloak]

Probably! 🙂

[gaunt ingot]

Yes that is the issue - I am recording in OBS using the Virtual Camera in 4K at 30fps - I think part of my problem is that I have the wrong settings and the wrong encoder

So here is what I would like to know - is there a good guide or video or at least a basic configuration information on what the best settings are on the Facecam Pro when recording using OBS - what settings are recommended?

[final cloak]

Ah.
I don't think you should really need any settings specific to that camera... It's just like any other 4k30 video source...

So if obs is dropping frames, and the stats panel indicates encoding is what's dropping them, then that's it. Your computer isn't keeping up with the encoding you're asking it to do. Reduce the quality you're asking it for. If it's the CPU encoding, probably move it to GPU. etc.

[restive lantern]

Came here to ask the same question... Did you get anywhere with this?
It looks like in my case, it is losing connection with twitch and the quickest way for me to get it reconnected mid-stream is to change from Chat to Text (or Display) then change it back.

[normal wave]

Hy, I have a question about my Facecam Neo /Facecam Pro, they are experiencing the same problem. have been for a couple weeks now. So i'm using Camera hub, OBS and discord. Discord have virtual camera so that i can use the camera in discord via OBS virtual camera. But sometimes the camera just stops working. I've contacted support multiple times for this. Used different camera's (Neo and the Pro) but they all show the same problem. Does anyone have experience with this issue?

[final cloak]

Some clarification.
You’re using virtual camera; but which one? Camera hub makes “elgato virtual camera”, or OBS can also make an OBS virtual camera.

[normal wave]

When using the Pro Camera hub give no option for virtual camera so OBS makes the virtual camera

[final cloak]

Elgato Virtual camera is always on when camera hub is on.

[normal wave]

okay then both of them are on i guess

[final cloak]

So then my question is, in OBS you have added the camera as a source, and then turned on OBS virtual camera…. Which then feeds discord.

When it fails, does the camera disappear from OBS? Or does the virtual camera disappear from discord?

[normal wave]

In discord and thus in OBS it say "please run camera hub to use Elgato Virtual Camera"

and in camera hub the preview shows black

[final cloak]

Ok, it sounds to me like you are chaining the virtual cameras when you don’t need OBS in this equation at all.

Just run camera hub, in discord select elgato virtual camera.
Dont run OBS.

[normal wave]

yea i know, but i use OBS in beetween those two to make clips and then im also on there. But actually i might leave that out and try running with it as you just said. Maybe filming my stupid face isn't always necessary

But is there any reason why the camera hub fails from time to time?, or is it just to much strain for all programs to work together.

[final cloak]

If you want to use OBS at the same time that isn’t a problem, just don’t chain the virtual cameras, since that adds latency anyway.
Just have everything that wants a camera use the “Elgato virtual camera” and don’t start the OBS virtual cam at all

[normal wave]

because, then i wonder how you can record your game and youself without it constanly crashing on you

[final cloak]

If camera hub isn’t stable then that’s a problem.
It’s not, like, normal for camera hub to fail. Mine never does

Make sure it’s updated, or maybe just reinstall.

[normal wave]

mine didn't either for months now all of a sudden it does it everyday

[final cloak]

Hmm. So let’s find what changed about your computer around that time.

[normal wave]

🥲 now i wish my memory was better

okay so now when i use virtual camera in discord (no OBS) then the camera feed in discord keeps loading

so there's also a little something there

[final cloak]

You should just reboot everything. Make sure they are all updated, and reboot.

[normal wave]

alrighty

well now that works

thank you already hahah

[final cloak]

You can add elgato virtual camera as the source in OBS and that will tell you if the camera in discord problem is discord or camera hub.
(Because if it works in OBS then discord is the problem, when it’s pinwheeling)

As many apps as you want, can use the virtual camera at the same time.
(That’s one of the main points of virtual camera)

[normal wave]

hmmm So now Discord just uses the Elgato Virtual camera and now OBS shows black when i turn the camera source on

actually, isn't it also just an option to select the Facecam pro as source in OBS and then run OBS virtual camera and in discord use OBS virtual camera

seems to work aswell

[final cloak]

I mean, I guess. But then you’re running both virtual cameras, which consumes resources.

Again, the intended use is that you select elgato virtual camera in every app where you want the camera to show up

If you have an app directly address the camera, instead of the virtual camera, then it can call for a different resolution and frame rate, which will likely cause failures.

And no other app can directly address the camera at the same time

Hence why it’s better to have them all use elgato virtual camera.
Then the software negotiates whatever resolution each app wants.

Discord, for example uses 720p30 for cameras.
So if you added that there, and then tried to have the camera in 1080p60 in OBS… that’s a conflict

Instead use elevator virtual camera in all apps, and then each app can have whatever resolution and frame rate it wants, all at the same time

[normal wave]

ow okay I see, then i just need to figure out why OBS doesn't show anything when discord uses elgato virtual and the other way around

feels like whatever app i open first will just take the onbly spot and the other apps show black

[final cloak]

What source are you trying to add to OBS?
It should be the virtual cam.
All apps should be using the virtual cam

[normal wave]

it is using the vitual camera

[final cloak]

If you don’t use virtual cam, and instead select the camera directly, then any other app won’t get the camera. Because only one app at a time can use a camera.
That’s the whole point of virtual cam. It repeats the camera as many times as you want and with any resolution.

[normal wave]

but then it just say "please run camrea hub to use virtual camera"

if i then restart camera hub, OBS picks in and it is able to use the virtual camera but then discord keeps loading when trying to load the virtual camera

[final cloak]

Hmm, this is exactly what virtual camera is supposed to prevent

[normal wave]

yea thats what i thought haha

[final cloak]

I’m not seeing anything immediate on Google.
Some Reddit people saying they rolled back to a previous version

[normal wave]

but it doesnt over here

[final cloak]

I suppose… the OBS virtual camera could work in a pinch… but again, that’s how we got started on this whole discussion

[normal wave]

Elgato support told me to try a previous version and Beta version both ended up doing the same thing

[final cloak]

Haha

And so you came to me?! Haha. You’ve already talked to the real support. 🧐

Yeah I don’t know…
Seems like an actual bug. Nothing I can see that you’re doing wrong

[normal wave]

this also means there was never anything wrong with my Neo haha i got so mad at that thing for this after only 6 months

[final cloak]

Ok how about this….

What if you add the camera directly to OBS.
But tell discord to use elgato virtual camera.

[normal wave]

in my experience, other gamers and users sometimes give better help than the actual support

[final cloak]

(Yes, Neo works the same way as the other cameras with regard to all this)

[normal wave]

thats what i love about discord, if you have a producht that is used in the gaming world there is a server for it hahah

[final cloak]

For what it’s worth, I had an issue with my Neo, focus problems. And I worked with support for a few weeks and eventually they got me an updated firmware that fixed the issue.

That camera is on a Mac, and camera hub virtual cam works great for me.

[normal wave]

😅 ow well

Yea imma fiddle around with the options a little more. probably gonna revert it back to OBS using the camera itself and then discord using obs VC. till i find a solution

[final cloak]

Ok
I think one app using the actual camera and then others using elgato virtual cam should work.
So OBS gets the direct cam, discord gets virtual.
I suggest that since discord virtual cam will consume resources, so if you can avoid it…

But it seems to me like something is fishy and crashing about the camera hub or its virtual cam driver.

So maybe uninstalling and trying to wipe out all the old files, and reinstalling… would be worth a try

[normal wave]

I think I've done that already but I could be wrong so I might give it another try

[final cloak]

Best I can do!
If you’ve talked to support, I assume you used their tool to collect your logs.
At least then they have the logs and can work toward correcting the bug or figuring out how to advise users around it.

[pseudo marlin]

anyone able to help me with an issue ive got with my camera?

[gray tinsel]

Volunteers are in and out through the day - the best thing to do is describe what issue you're having and if someone knows how to fix it they'll chime in.

[gaunt ingot]

If I want to use the Facecam Pro in OBS to record 4K does anyone have some suggested settings that work well?

[gray tinsel]

Are you looking for camera settings for Camera Hub to set on the camerae itself or connection settings in OBS? The former you usually start with the defaults and tune to your preference and environment. The latter will depend on if you run the camera through the Virtual camera (allowing for special effects if you have an RTX GPU and the like), or if you plan to use the raw camera feed, right into OBS

[odd rose]

When will the prompter be in stock again? The prompter in the entire country of Australia is out of stock for months😫😫😭😭

[gray tinsel]

Couldn't say, as this is just the community help section. You could try asking #official-tech-support as some of the options there will route you to customer service who might have an idea, or at least be able to take the feedback to look into it.

[crimson cove]

Hello,
does anyone happen to know why face recognition works in Camera Hub but not in OBS or other programmes such as Discord? Everything still worked yesterday

[gray tinsel]

You mean the face tracking? That's built into the app using the NVidia AR APIs, so you have to use the Elgato Virtual Camera with other apps to make it work. If you pull the raw camera feed, there won't be any tracking on it

[crimson cove]

Thank you 🙂 That helped

[gray tinsel]

Glad to hear you got it working!

[sly nimbus]

Any ideas on how to get virtual camera to work? Whenever I try to use it it's super laggy and slow. Lots of skipping and choppiness

[final cloak]

Perhaps your computer isn’t keeping up? Are you using effects on it?

[frail loom]

Reposting for Proper discussion topic - im currently using a cam link 4k and a lumiz g7 - had no issue last night now not sure - the input seems to work

[gray tinsel]

Close out Camera Hub, from the system tray by the clock, and restart it first. It should reinitalize the video engine for it as it boots up. With any luck that'll fix the detection issue

[frail loom]

same thing

i also ran a repair in control pannel

[gray tinsel]

What happens if you shut it down, unplug prompter and restart the app?

[tacit pine]

Do I need to use the uncompressed mode on facecam mk2 in 1080p to achive HDR? I'm connecting to it via usbip on linux. it is only on 1Gb network so I use only the MJPEG mode untill I upgrade network. I get something like HDR in 720p MJPEG.

[oblique totem]

Been having an issue with audio sync with my facecam neo on obs for a while, I've tried playing around with the ms several times, as it seemed to me theres a 1 second delay so I tried most ranges for "1000" but there still always seems to be a small delay from when my voice audio stops and when my mouth movement from the webcam stops. Basically I'm trying to ask, how I can fix this so the webcam captures me in real time and isnt off-synced with my mic audio?

Not great at playing guessing games, I've tweaked around with a lot of ms ranges on OBS and it hasn't fixed the issue, I'd like to know if theres any other fix other than playing around with ms

[tacit pine]

Unless some app slows the usb, usb bandwith is reached or there is internal enhancements all should be as realtime. I do get offsyns in clip editor avidemux, same file played in vlc is synced. Do you encounter the delay in videostream in obs?

[oblique totem]

wdym by videostream

[tacit pine]

well, that way we can try pin point where the problem is. it is two audio stream that are off sync or just audio from the webcam?

[oblique totem]

webcam capture is slightly delayed (feels like a second if video player seconds count) from the audio

audio ends first and webcam capture ends shortly after but not at the same time

@tacit pine

[tacit pine]

try different player

one of my players plays captures with more then 60fps off synk

[oblique totem]

I dont think its a player issue

I noticed a little delay from obs display as well

[tacit pine]

small delay is ok in obs. delays under 500ms. if you don't have other player to test in you can maybe upload it to youtube (private video) and see it is off synk there or where ever you want to publish

[oblique totem]

tried uploading on yt its still the same

I dmed you a recording

[tacit pine]

it's fine. that recording feels like lagg is the problem. it can be caused by cpu or gpu are slow.

you see there is not steady frame rate in the video

try different encoding settings, what model your gpu and cpu?

[oblique totem]

well this is the performance rates for cam hub and obs

while its recording

the first row is cpu

[oblique totem]

amd ryzen 2300x quad core and amd radeon r7 240

[tacit pine]

I believe the bottleneck is in the gpu. it does support hardware h264 encoding. gpu is not advertised with any encoding support. I think you can maybe record with less bitrate, lower frame rate or resolution. for years ago before hardware encoding support I did record with only cpu, but I had to use very high bitrate

[oblique totem]

where do you lower frame rate again

[tacit pine]

OBS --> Settings --> Video tab. rather not below 24 as lower will feels laggy too. the encoding setting are in Output tab --> Recording tab

[oblique totem]

fps is at 30

[tacit pine]

30 is normal, don't go below 24

[oblique totem]

what should bitrate be

[tacit pine]

the resolution can maybe be smaller, that will give the hardware some overhead

[oblique totem]

I put it at 2500

[tacit pine]

when you use superfast in x264 cpu encoing your bitrate needs to be high. try 20000

when you have the video, then you can but it in handbrake to transcode it to lower bitrate: about 5000 for 720p30

crisscross

[oblique totem]

wdym

[tacit pine]

with the setting you are showing the gpu is not used in the encoding process. with this setting bitrate neeeds to bee high, ary about 20000-25000

[oblique totem]

I get that but wdym about transcoding it to 5000

[gray tinsel]

HDR needs to be turned on in Camera Hub, but once it's on you can save the setting to the camera. This isn't 10 bit HDR like TV, it's camera HDR (essentially an averaged double exposure with different ISO for each) to reduce blowout and spots that are too dark, so it should work fine on Linux if you can get the other modes working. Also note the feature is only available at 60fps and lower.

[tacit pine]

That is for later if the recording turns out fine

[tacit pine]

Ok, thank you. So using better colorspace then Rec.709 is waste? When I record in 720p120 MJPEG i can push an command to turn something on or off and it does not work in 1080p60 MJPEG
v4l2-ctl -d /dev/video2 -c exposure_dynamic_framerate=1

[gray tinsel]

709 would be the correct colour space here, yes. Anything else would indeed be a waste or mismatch.
As for the other part, I'm not familiar with using Linux to push commands to the camera - that one's a bit out of my depth. Given Camera Hub saves the settings to the camera for HDR, not the driver, I'm not sure if that dynamic framerate option is the same as the HDR option in the app. This looks like it's available on most cameras an may be a software feature on the linux camera driver you're using, as opposed to the hardware run exposure HDR on Facecam Mk2.

[tacit pine]

even an mismatch, autch 🙂 Linux compactibily is always little tricky. yet Elgato is doing better work then others to make it work in Linux. Tested an Kio pro that was not able to passthou the usb on network with usbip app

[pastel flare]

Is there somehow a way to add an adittional chat plugin by the community to camera hub to account for tiktok Live

[trail bridge]

Does anybody have an idea of why my Facecam seems to keep disconnecting/reconnecting? It'll happen a few times throughout the day, and sometimes it doesn't automatically reconnect and I have to reach back, unplug the USB-C cable from the Facecam, then reconnect it again...

[sand fossil]

Wht is the speed of the usb-c you have on your pc & cable?

[trail bridge]

Should be USB 3

[tacit pine]

If the environment is too hot it can do such problems

[sand fossil]

And USB suspend is off?

[trail bridge]

Is that a thing? I’ve been a Mac user for almost a decade, and just came back to Windows this past year, lol

[trail bridge]

Good to know! I don’t think that’s the case here though

[sand fossil]

Oh no, macs are a different beast.

[final cloak]

Yeah Google usb selective suspend. Now and then we encounter an issue that turns out to be solved by that system going not-so-smart

[north pier]

Need some advice. I have the MK2 Facecam for my game setup. Works great! But now want to do some yarn work or legos. But the image is grainy. These are my settings and a pic of how the yarn looks. Thank you for any advice you have!

I've tried the different "noise" settings but nothing seems to change.

[final cloak]

Looks ok for a 200% zoom.
If you want very close shots to look better than this I think you’ll need a camera lense designed for much narrower angles.

[north pier]

JN Thank you!! I wasn't sure if it was just me so I do appreciate a fresh perspective! I love this freaking camera so much and I know I'm not using it to it's full capacity...yet 🙂

[normal wave]

@final cloak here with a new "problem" since a couple days my facecam pro shows a yellow indicator light upon startup of my pc, i found online that that means its not getting any data or something but when i then start up obs or camera hub the camera just won't work at all untill i unplug it and replug it.

[normal wave]

It just came to my attention that it also shows a green light very briefly after i reconnect it, which means a firmware issue has been detected

[final cloak]

Check out usb free viewer to see if the usb port and cable are sufficient and working right.

[normal wave]

Alright I’ll check that when I get back, 🙏

[final cloak]

Trying to find the link the Arcsane has shared in the past….

Ok it was the first google hit. https://www.uwe-sieber.de/usbtreeview_e.html

[gray tinsel]

That issue can also be caused on some comptuers if the UEFI/BIOS boots the PC with USB 2.0 mode enabled. During the handoff to Windows the camera may already be running in USB 2.0 which isn't enough, and won't sync up til you disconnect and reconnect it. Check for updated UEFI/BIOS or USB/Chipset drivers for your motherboard.

[normal wave]

so weird that it would suddenly need an update after working perfectly before, but ill get my BIOS checked out soon then, cause I know beans about that stuff sadly

[normal wave]

Installed this, looks all good as far as i can understand

[normal wave]

didn't need to update it but I changed something in my BIOS that actually fixed it

[gray tinsel]

Glad to hear you were able to sort it out! Was is the Fast Boot options? I know on some setups they only boot USB ports in 2.0 mode til Windows is up and running

[normal wave]

yea, exactly that

[gray tinsel]

Good to know. I'll keep that in mind next time I see it pop up!

Thanks for sharing the fix

[oblique totem]

So I'm setting up a new pc pretty soon and the gpu for that is a GeForce rtx 4060 ti 8gb so what can I put for the settings in that case?

[scenic fiber]

If the main component is a video card

[tacit pine]

use case depends. Look for target streaming service encoding settings. for recording AV1 codec is an option for nvidia gpus better then rtx 3050.

[scenic fiber]

You should do nvenc

[oblique totem]

Wdym target streaming service

[tacit pine]

like youtube service: https://support.google.com/youtube/answer/1722171?hl=en

[sand fossil]

it depends on what platform you're streaming too. YouTube allows AV1, but Twitct, TikTok, Kick, allow the NVENC H.264. Here's a link for the NVIDIA encoding settings to help. https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[oblique totem]

its not necessarily about streaming I'm just trying to know what fixes my camera lag/delay

to get it capturing in real time

[sand fossil]

What kind of camera do you have?

[oblique totem]

facecam neo

[oblique totem]

this was the issue I was having

[sonic crystal]

I've been having issues with my camera (iphone w/ epoccam pro and camera hub) randomly freezing and then going really fast to catch up to real time, it will happen both when im streaming and not streaming, happens both in and out of games, sometimes camera hub is the only thing open on my pc and the camera will still freeze. This didnt start happening until recently.

I have made sure i have updated software on phone and pc and have tried a new cable and multiple different usb ports on my pc. It seems to happen randomly, and usually my CPU and GPU are under 50% utilization when it occurs.

gpu: 4070 ti super
cpu: ryzen 7 9700x
memory: 32gb DDR5
phone: iphone 13, plugged into pc, no improvement going from USB A to USB C cable

Anyone have any idea what might be causing the freezing or suggestions of other things I can try

[sand fossil]

Wifi or cable?

[sonic crystal]

cable

[sand fossil]

What’s your usb transfer mode? Check in camera hub

[sonic crystal]

Where do i find that? I have never seen that as an option for iphones, but have seen it when i used to use facecam

[sand fossil]

Hold down ctrl, and click on the settings.

[sonic crystal]

still not pulling anything up, tried with both my 13 pro and my 11 pro and this is all i get when i ctrl click

[sand fossil]

this USB mode doesn't come up for you?

I know I'm using my facecam pro for this.

[shy horizon]

I think there's a typo in the Prompter QSG.

Section 5 is Accessories, not Section 3.

[gray tinsel]

That does look like a typo - I'd send it to #feature-request , since this is just community chat

[shy horizon]

Thanks! Submitted. 🙂

Oh no... My idea didn't work out at all. The Mini Mount is a bit too tall. 😔

My idea was tablet below for sheet music. Need the prompter to be lower by 3-4 inches. 🤔

Can't clamp anywhere to the piano itself, which is why I decided the Mini Mount base would be fine.

[shy horizon]

Actually, if I sit up straight (posture check 🤭), it'll pass as is. Might have to tilt it down slightly.

[short dirge]

Does anyone know of a decent gimble head i can use for the promoter?

[idle wharf]

any tips for my camera freezing and crashing OBS?

I have elgato facecam

Part of me feels like the elgato facecam freezes a lot because they have the new ewbcams

webcams*

[gray tinsel]

That might be a better question for the OBS support groups - I've no idea how to read an OBS crash dump like that. I didn't even realize it would give you the options for full dump

If you have the original Facecam it's not exactly new. They're also UVC based like many others.
If you're using the Virtual Camera, try using the raw camera feed directly and see if you still have issues

Oh wait - is tha a BSOD dump?

Do the OBS logs you can get to through the help menus indicate any errors?

[idle wharf]

Sorry, they said its a camera issue - thats a OBS crash log and to ask here. I've been using this camera for a while with no issue - it was fine when I was on fortnite. Looks like a lot of ppl have the issue. I might upgrade to a different one or even a OBSBOT

[gray tinsel]

For a lot of people to have the issue this is the first time I've seen it reported here.
If it's a camera issue keep in mind the Elgato Facecams are standard UVC (USB Video Class) cameras, so there's no standalone drivers or anything. You may have the same issue with other UVC style cameras, especially if it's related to the Windows UVC Driver (eg there's changes coming that are already on the Windows Insider track to change the UVC Driver for some new features).
If it was working fine on other games up til recently, did this issue start after the OBS 31 update? Do you get thes same issue with OBS 30?

[idle wharf]

oh i did a search elgato facecam freezing and a bunch of stuff came up - was fine before but I also did a clean windows install and was streaming at 30fps because i thought i couldn't do 60 - i've been fine the last few days though. Which camera is best? I know elgato has new ones now

[gray tinsel]

Freeznig and OBS outright crashing are very different issues

[idle wharf]

ya, it wasn't crashing or anything before, I was having encoding issues but not camera issues. I know a lot of ppl use their DSLRs, I do have a canon EOS R and a capture card - I was gonna use my old Canon T5I (i think ) I can't condone leaving m EOS R on everyday for 10+ hrs a day lol

[gray tinsel]

Does it still work with other apps? If the new Windows install has a bad UVC driver you might need to do a system repair, since most other cameras are also UVC (as are most capture cards)

[idle wharf]

Yeah it does but I'll look into repairs, a weird thing when I did my fresh install, windows didnt grab my bluetooth or wifi drivers, had to get em manually so maybe its being weird

[gray tinsel]

Could be. Sadly I can't read those OBS debug logs so I'm not really sure where else to look here. Does the camera work fine for a while before things crash? Does it work with other apps like Windows Camera?

Looking at the convo over on their server they suggested it could be camera or capture card so that does sounds like a potential UVC issue. Some security apps can interfere with that too

[idle wharf]

Yeah it does, I might try messing with my capture thing again, I do have a Cam Link 4K but I had trouble a few years back working with my canon T5i rebel

[gray tinsel]

Any particualar issues with that?

I can't remember what formatsthe t5I outputs

[idle wharf]

It just didn't work, I can't remember and for some reason its not even listed on elgato, but their sites says no to T3i, yes to T6i and T7i

[gray tinsel]

Yeah, the compatibility site isn't compelte - too many cameras out there for them to test it all

[idle wharf]

i dunno they skipped it lol

yeah true

they did the 8 too lol

I have a camcorder too, dunno if that is a thing

OH i think mine is on here!

VIXIA HF G30

hummmm

[gray tinsel]

Yeah, I use a VIXIA HFR42 with my own sometimes

[idle wharf]

Do I need a battery thing for constant power or whatever it is?

[gray tinsel]

If tis' a camcorder most of them have an AC input on the unit itself

The Rebel would probably need a dummy plug though

[idle wharf]

Ahh ok, ya. I'll look into it and mess around, thanks!

[idle wharf]

I DID IT

Not sure what settings would be good

I forgot how good this camcorder is tbh

[gray tinsel]

Camcorders are usually pretty solid yeah - usually good auto focus too

Glad you got it up and running - default settings are generally good enough for it. What you have looks about right

[idle wharf]

Thanks! I'm gonna test it fully later. I think it was set to auto/default for colors but put 709 and full

What elgato capture card would you recommend for a Nintendo switch? I have a lot of games on there I've thought about streaming too

[gray tinsel]

For a Switch, since it only needs 1080p, Game Capture Neo, or HD60 X would be my usual recommendations. Both can capture 1080p60 no problem. HD60 X is more flexible and has an audio line in jack if you need to use something like a Chat Link Pro, for example if you usually plug a headset into your Switch and need to split the wired headset output instead, but if you don't need that Neo, and only plan to work with a Switch, then Neo is notably more affordable.

[tepid nest]

Yo i use the software epocam pro on my iphone. Connected my iphone camera trough usb cable. I use this in tiktok live studio this system and camera works fine. But when i go live in obs i got a 10 Second delay . Pls help

[final cloak]

10 seconds is pretty extreme.
What source did you add to OBS and did you use the default settings for the source?

[tepid nest]

yes i used default and a video source

[final cloak]

But what device was the source?

[final cloak]

And are you running tiktok live at the same time as OBS?

[naive nymph]

I have a cam link pro and on obs my camera keeps freezing for a second every here and there does anyone know how to fix this?

[gray tinsel]

What app are you using the Cam Link with?

[naive nymph]

Obs

[thin shard]

hello, I'm pondering on getting the camlink. Can I use the camera hub software to tweak the the image if I use the camlink?

[gray tinsel]

Depends on what you're trying to adjust. Some things can be adjusted from Camera Hub, some would be adjusted from your camera, some would be adjusted from whatever recording app you're using to record the camera feed.

[thin shard]

Happen to know what could be adjusted from camera hub?

[gray tinsel]

Not offhand - it won't control anything on your camera. I have one about, I can double check later what options it has, but there's not many as most things would be adjusted on camera or on the recording app

Pretty much just this

[thin shard]

that is actually very helpful! many thanks. I plan to hang the DSLR as the overhead for streaming art and it'll be a pain to adjust the iso, w/b, etc. At least camlink gives SOME control.

[tepid nest]

camera hub

[tepid nest]

not really cause it makes it worse

[chrome marten]

I'm currently using a Facecam Mk.2 with Camera Hub 1.11. Whenever I launch it, it instantly crashes. I've tried using previous versions of camera hub and even tried using the 1.12 beta, but nothing I did worked for some reason. The facecam itself works within the Windows camera app but nothing else.

[chrome marten]

I've temporarily remedied the situation by using Nvidia Broadcast along with OBS.

[final cloak]

When you say it works with one app but nothing else… web cams can only be used by one app at a time. If you’re meaning to have it in OBS and other apps at the same time that won’t work.
You’re meant to use Elgato virtual camera for.

[sonic crystal]

I figured this out, even though I dont use the AR lenses and had it set to disabled, having enabled it once previously caused my freezing moving forward.

I uninstalled epoccam and then reinstalled, didnt have any freezing for 2 days with 16+ hours of use. Yesterday I enabled ar lenses and set the effect to disabled the the freezing began again even though no effects were being used.

The only way to completely disable it for me is to reinstall epoccam.

I tested this on another phone with the same results.

[inland ledge]

Hello, I am having an issue with my new Facecam MK.2, I set it up in Camera Hub, and the quality looks great there, but as soon as I put the source into OBS, it looks grainy, colorless, and bad quality with minimal "lines" and nothing close to the picture I saw on camera hub before that. I also set custom settings to the webcam on OBS with YUY2 and highest FPS with 1920x1080... It's driving me crazy. I have a ring light right above the webcam so lighting should definetly not be an issue. Could someone help me with this problem?

[gray tinsel]

Are you pulling the camera in via the Virtual Camerae from Camera Hub, or are you pulling the camera directly? Also if you're doing 1080p make sure to leave the FPS at 60 as 120 mode works only in 720p

[inland ledge]

Not virtual camera, the original one

[dull python]

I am having trouble with my face cam too. It’s not showing up in my computer. I have installed usb 3.0 ports but it’s shows up as cx3-uvc device and won’t work. Any ideas?

[sly nimbus]

Does anyone know if you can scroll back on the twitch chat using the stream deck controls to see older messages?

[spare lion]

I can do it on my Stream Deck +, if that's what you mean.

Using the "Control" dial function.

[sly nimbus]

Yeah, that's what I mean

Ohh, control

I'll try that. Thanks!

[tame kraken]

still have a black screen with prompter anyone know of aa fix

[spare lion]

Stupid answer, but are you sure it's not "paused"?

[tame kraken]

new question i got it up and running but theres a glare when im on display and and a small one on text but none on chat beta how do i fix that

[sly nimbus]

Btw, I got it to work! Thanks for sharing

[fallen geyser]

Hello! I have the facecam pro and wanted to use the Video effects so I installed the nvidia video effects SDK, restarted everything worked fine. Then I wanted to use the face tracker and the other thing that needs the nvidia AR SDK. So I install that and restart and It works! EXCEPT now the video effects do not work. I went back and reinstalled the video effects and now the AR functions don't work. Can I not use both of these together?

[sand fossil]

close out the app restart, or reboot. this one bugs out on me too.

[rare pond]

this is something ive noticed mostly with my Prompter but it may just be the Camera hub app. But when using the Camera Hub app, it uses a HUGE chuck of my memory on my computer. like over 50%. Is this a memory leak issue or even a known bug to the Camera Hub app?

[gray tinsel]

Make sure you're up to date, and if you still see it check the beta version at https://www.elgato.com/s/beta which has a fix for a known memory leak iirc.

[thick mauve]

amazing!! if you need help feel free to dm me

[meager drift]

would the elgato face cam pro benefit from usb 3.2 gen 2x2, which has a transfer speed of up to 20gbps?

[gray tinsel]

No, the camera itself is still only a 5 Gbps device

[meager drift]

sounds good, thank you!

[gray tinsel]

No problem, good luck with it!

[tacit pine]

is there a way how to build a custom firmware or something to try fix overexposure in the lighter areas of facecam mk.2? I can go manual exposure an the ligher areas will get good, yet this setting will loose the HDR effect. the sun light can bee too much, I even have sunglasses as a filter

[boreal jungle]

The power button to turn off the prompter keeps disappearing after I turn it on. Do I really need to uninstall and reinstall camera hub every time I use it just to be able to turn it off?

[sand fossil]

what do you mean it looses the HDR?

[sand fossil]

this shouldn't happen, are you on the official or beta release.

[tacit pine]

is when I push this command I assume thats the HDR effect v4l2-ctl -d /dev/video2 -c exposure_dynamic_framerate=1

[sand fossil]

when you say push, are you using a stream deck?

[tacit pine]

best HDR looks woked for me in 720p120 in autoexposure

[tacit pine]

facecam mk.2

[tacit pine]

linux terminal

something like DOS

my setup is that I use raspberry pi 4B with the facecam mk.2. "usbip" application in linux terminal allowes me to route usb over ethernetcable. encoding the video on a different machine. I can route the usb port to windows virtual box for updating firmware

[sand fossil]

oh, I'm not savy in linux

[tacit pine]

it is a niche, its ok

I think I recall the overexposure thing somewhere on redit posted similar issue when light is too high. but yeah unless the firmware will be release under GPL or something no custom firmwares, hihi. well unless someone is good in binwalking

[gray tinsel]

The camera's HDR doesn't work in 120fps mode. It achieves HDR by sampling 2 frames at different exposures and processing the differences which is part of why it has a 120 fps sensor to begin with. But the HDR it uses only works at 60 fps or lower as a result.

Unless the Linux driver you're using is trying some other form or HDR other than the built in hardware one?

[boreal jungle]

1.11.0 (4066)

[sand fossil]

And it only works when you go through this process as opposed to setting at once?

[boreal jungle]

It's happened twice. The 2nd time I rebooted instead of reinstalling and the power button showed up again.

[wheat hedge]

I just got the Prompter, and I'm on Mac. Does anyone know a way of running it without having to use DisplayLink. I hate having to use another seperate software to run the Prompter. And if I truly want to switch off the glare of the Prompter, I have to use the DisplayLink switch, would be nice if the power switch within Camera Hub done this - anyone got info on this?

[sand fossil]

Display Link is what's used even on windows.

[sand fossil]

as for a Switch this I'm unaware of yet, but I can try this stuff in March. for now, I'll research the guide.

[wheat hedge]

that's a shame, that both platforms need to use a third-party app to make the Prompter work, I don't know how possible it is to build this feature into CameraHub would be very welcomed.

[sand fossil]

PC doesn't have this issue, but as for mac OS, I can't say much yet.

I won't be able to test most stuff Mac wise until march

[gray tinsel]

DisplayLink is the tech that's used to get video over USB like that. That's why the app is required (since Synaptics owns the tech). It'd be up to them to change how the tech works on different systems or allow it to be embedded direct in other apps.

[sand fossil]

Thanks, cause I have no info yet as I've been working on stuff personal via PC wise. lol

[wheat hedge]

so PC doesn't need to use DisplayLink? because I thought it did from this response...#camera-prompter message

[sand fossil]

it does, but it behaves way different

it's more auto

[wheat hedge]

thank you...

[sand fossil]

you're welcome

[scenic glade]

Hello, before the OBS update, my green screen keying was perfect, but since the last version, it’s not as sharp.

Is anyone else experiencing the same issue?

[meager drift]

I keep getting this on my stream deck but i do have camera hub open

[gray tinsel]

Close both from the system tray near your clock and restart them

This mostly commonly happens when the link between the two fails to recover from the computer going to sleep

[meager drift]

i restarted but i get the same warning

[sand fossil]

i can't say it's been an issue, but it's always best practice to make sure things are setup before you hit live or record.

[gray tinsel]

Are both apps up to date if you check in settings for updates? Is your Stream Deck app signed in, and getting plugin updates for Camera Hub?

[meager drift]

just fixed it! i needed to restart my pc

thank you

[gray tinsel]

Ah, glad you've got it sorted!

[agile arrow]

I need some advice here for a specific recommendation. I would like to mount my dslr camera to the ring light and have that mounted on the floor via stand. Reason why I have to take this approach is because I have the secret labs desk with the mounted shelf + dual monitor mount. Unfortunately elgato clamps will not fit and sit properly clamped in the center of the desk (cable tray). So I am wondering if anyone has a good recommendation for a tall stand with a heavy flat base so that I can sit that between the wall and my desk (electric-standing).

That is why I’m seeing the best option to floor mount a ring light + Sony zve10 + prompter.

I am trying to steer away from a tripod because of how wide of a space I need between desk and wall. And the only elgato mount that would work with secretlabs shelf is the solid arm, but that’s short. The clamp is small enough to squeeze in. The normal clamps is too tall.

[shy horizon]

Trying to move Prompter to my main setup. Not fitting in nicely with 4 monitors, yet. 😅

Looking at one of the promo vids for the Platform:4, I noticed the Flex Arm was used - which I don't have. 😔

Going to try the Heavy Clamp. 🤞

[shy horizon]

I think it worked! 😁

[shy horizon]

🤦 guess who forgot to take off the lenses cover before they mounted webcam to the Prompter? 🫣

[shy horizon]

Actually, there's an adapter I can use instead. I forgot about it. I just need to use the 360 degree rotatable ball head, and the adapter to connect properly to the post.

[shy horizon]

So much better! 😀

[hasty mist]

i just brought elgato facecam mk2 and its a Little saturated and pixeleted what can i do and i have AMD RX6600

[gray tinsel]

This looks like too little light - what does your lighting setup look like?

If you don't have enough light the camera cranks the sensitivity and you wind up with noise and potentially saturation issues (especially in the blues)

[terse copper]

My stream was suddenly lagging a lot when using the elgato virtual camera instead of raw camera -> Nvidia broadcast. I even had to turn it off my last stream.

Is that a known issue?

[gray tinsel]

Are you using any of the effects in Camera Hub on it? Those require GPU resources, and can suffer if games use all the GPU - the fix is FPS capping the game if you need the effects too

[terse copper]

no, I use stronger effects with nvidia broadcast and I didnt have issues with it for months. and I have a good GPU

[gray tinsel]

If you're not using effects, I'd bypass the virtual camera and use the raw feed personally (make sure to check the resolution if you're using Mk2 - OBS likes to set that one to 540p for default for some reason).
That said if you want to keep using the Virtual Camera, check Task Manager in Windows when it's running to see if any of the resources are maxing out. If you're using a Cam Link 4K, you might also want to try the beta for Camera Hub at https://www.elgato.com/s/beta as there's a bugfix for a memory leak that could cause issues there too

[brazen burrow]

I can't see any video or information on the web about controlling the propmter from any cell phone application. For example, use the teleprompter on my mirrorless camera, but load the script, press play and stop, go back or forward the text, but from a cell phone.

[gray tinsel]

I don't believe there's a way to control it at all on a phone outside Stream Deck Mobile, since it runs on the PC thorugh the DisplayLink system. Might be worth suggesting to #feature-request though

[brazen burrow]

😩

[paper matrix]

Did Elgato remove the auto exposure option??

I don't see it.

[sand fossil]

nope

[paper matrix]

I don't see it?!

[sand fossil]

open a ticket with #official-tech-support cause that might be a bug, but first did you check to see if there was a software update?

[paper matrix]

no update

[granite gulch]

Hey guys if I wanted to buy a longer cable for my elgato prompter, what would I need?

[sand fossil]

it's the weekend, allow them the business days to respond.

[sand fossil]

the cable specs to match the official cable.

[paper matrix]

I mean't no software update avaliable 😄

[sand fossil]

oh, thanks, it's been a while since I saw the og post.

[sand fossil]

did you reboot your pc yet?

was there a firmware update?

[paper matrix]

Not yet

I could try in a bit

[sand fossil]

yes please

[granite gulch]

Yes I know different cables have different data transfer speeds. Whats the minimum usb c cable required for the elgato prompter to work at its native resolution

[sand fossil]

it should be on the website. 😉

[frail loom]

Hey Evryone, i have four Cam links plugged into a USB extender PCI-E/Gen3.1 hub and they devices get power but do not show in Camera Hub or device manmager - well they show but as PCIE Uknown Devices.

PCI-E extended is ENabled in BIOS as well. Camera Hub software is up to date. Driving me nuts!

[gray tinsel]

Is it a powered USB hub? They might not be getting enough. Video Capture hardware tends to be relatively power hungry.
That said trying to run 4 Cam Links on a hub is extremely likely to bottleneck you for bandwidth too. Whenever possible it's suggested to direct connect a USB video capture device to the computer, and avoid hubs. When you're using more than one they should also go to different USB Root Hubs or controllers on the motherboard too so the shared data bus doesn't get flooded. See https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed

[sand fossil]

@chilly turret you'll need a cable that matches the specs, but how long are you needing?

[chilly turret]

3m cable

[chilly turret]

I tried to look online for the specs for couldn’t find anything

https://www.amazon.co.uk/dp/B09YNDDXRT?ref=ppx_pop_mob_ap_share

also dont know why this wasnt good enough

as tis 100w 20W 5A and 3.0