camera-prompter

[gray tinsel]

Yeah, error on the site. Grab it from the Faceam Mk1 link - it's the same program.

I'll send a message to someone to check on the site in the meantime.

Alternatively you can download it from here as well: https://help.elgato.com/hc/en-us/articles/25858028499725-Elgato-Camera-Hub-1-9-2-Release-Notes

[patent grail]

[lilac thorn]

Hope I'm in the right channel for this. I read that the Facecam MK2 can do PTZ using the stream deck, but only with a 20xx Nvidia card or better. My card is the RTX 3060, will it work with those features? Again, if this is in the wrong spot, I apologize

[abstract steppe]

I can't get any twitch chat to work. Does this function not work?

[gray tinsel]

Yes, any RTX card at least 2060 or higher will work for it. You'll also need to install the NVidia AR SDK

For tracking that is.

I don't believe the regular PTZ function needs an NVidia card.

[waxen silo]

So, who has the side-by-side of FaceCam Neo vs Mk2

[abstract hamlet]

https://ggalaxy.gr/elgato-facecam-neo-10wae9901-344711730.html

Facecam mk.2 is much better.

[scenic fiber]

And also 1/3rd of the price more

[abstract hamlet]

Huh ?

I dont follow ya

Aaa 150$

But facecam mk.2 is better

[scenic fiber]

Yea but the facecam pro is much better @abstract hamlet

[abstract hamlet]

Hh

[waxen silo]

Can you tell me what makes Mk2 better than Neo spec-wise?

[gray tinsel]

uncompressed formats like NV12, YUY2. Wider field of view. Support for 120 fps in 720p mode. (based on that I'd also guess HDR mode on the Neo is probably only 30 fps, but I'd need to see the full specs first).

There'll probably be a bunch of videos comparing them all soon, now that embargo on the press kits is lifted

[waxen silo]

aweesome, I just got a mk2 and love it, but was curious as to the spec difference (plus the neo price point is pretty killer)

am very much hoping to roll some out for work

[gray tinsel]

Yeah, I've been happy with my Mk2.

[languid solstice]

hi, is this right place to ask for help on camlink?

[gray tinsel]

yes

[sand fossil]

Please fill this out

[lunar glade]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[timber spire]

Do you need to have a controller to use the elgato prompter? Or can you still use it to read scripts without?

[grand grove]

I dont even have discord canary open and the app tells me that the cam is used by the app, what can i do?

[gray tinsel]

Restart the PC to force it to reset all the hooks to your camera. Either the app didn't release the camera correctly when it was done, or it's running in the background using it. If that still doesn't play nice, change Discord's default camera - I'd suggest setting it to the Elgato Virtual Camera so it can still use the camera but won't get in the way of camera hub

[waxen silo]

So - anyone with FaceCam Mk2 or Pro konw how the 120fps works? What's it good for? If you wanted to enable "slo-mo" playback, how does that operate?

[buoyant cape]

120fps is a bit of a byproduct of how Facecam MK2's HDR works. HDR in most cameras works by using two exposures. One over exposed, one under exposed, and then merging them. This has the issue of the framerate being halved. To achieve 60fps, we engineered the camera to operate at 120fps internally so that with HDR, it's still 60 to the resulting software.

It's unlikely to be a killer feature for too many people. But a simple way to get it working is to use OBS, and set the Resolution/FPS type to custom in the properites of the camera. Set resolution to 1280x720 and then FPS to 120 or highest.

Then make sure your OBS Canvas is set to 120 in OBS Settings > Video tab

Then you'd take your 720p120 fps video and slow it down in editing software.

[pseudo latch]

Does anybody know how to change the Epocam video processing GPU? I'm trying to use my integrated graphics instead of my GPU to process the video but the article Elgato has isn't working for me. My main issue is when I am playing a game and have Epocam running for my facecam on Streamlabs and Camera Hub, it starts to lag / stutter extremely bad especially when running a high end title.

[lofty jackal]

Anyone use the 4K Elgato webcam? I current have original Facecam and debating if I should get the Elgato one? Been reading reviews last couple days, so undecided…any comments or thoughts? I have a ton do Elgato products already….

Just want to know what some of you guys think

[scenic fiber]

What games do you usually play? And do you have twice the money for it

I usually decide wether to get something if I can afford it twice

But if you play a game like dayz / tarkov and you’re on the low end on graphic card/cpu it’s gonna be pixelated anyway

[rich root]

I have a camlink 4k and a sony alpha 7 II the problem is when I start the computer and turn on the cam it doesn't recognize it straight away then I have to remove the camlink and plug it back in then it recognizes the cam again my mainboard is an asus x670e gaming

[timber egret]

"Channel not found" when trying to use chat in prompter

get it ALL the time now

whats the solution

[wicked breach]

hello so my issue I'm having is with the Elgato Camlink 4k. So I bought a renewed Elgato Camlink 4k from amazon about two days ago. I am currently trying to use the Elgato Camlink and pair it up with my panasonic lumix g85. I checked the compatibility options and the lumix g85 works with the Elgato Camlink 4k. Also for additional information the lumix g85 takes only a micro hdmi. So I bought a micro hdmi to and hdmi wire that is 10ft. I tried putting them together in my pc to use for a webcam and it didn't not work. The software would say there is no signal and my camera LCD screen will be black and turns on for a second and turns back to completely black every few other seconds. But as soon as I unplug the micro hdmi out of my camera my LCD screen on my camera is completely fine and doesn't turn off anymore. Note also every time I plug my Elgato Camlink into my pc I see the light blinks twice and then the light is gone. I don't know if that light is suppose to be always constantly on just wanted to know. Also to add I read on the Elgato website too that for ideal length for capture cards etc is about 6.56 ft somewhere around there. So then I bought a new micro hdmi wire that is 6ft and measured it and it is exactly 6ft. Then I retried connecting everything to my pc again but to no success the same issues occurred. Also if you are curious if I have a clean hdmi output on my lumix g85 yes I do. I watched multiple videos on how to do it on the g85 and made sure it was turned off and double check that it was turned off. So I don't really know what the issue is here wither if its the camlink or the micro hdmi wire because my camera is fine and I've been owning it for a lot longer than any of the other items and had zero issues with it. Hopefully you can see why this can be a bit frustrating for me so hopefully I can get some type of help on this.

[lofty jackal]

Are you using two cameras or just one?

If you are having issue called Elgato Support extremely helpful and hardly no wait on the phone.

I have a camera question if anyone is available

It’s regarding using two cameras and having two root hubs on my desktop

[meager drift]

I currently have the elgato facecam pro, and I have the dials setup on my stream deck+. On the camera hub app, I can get the compensation to negative values, but on the dials it stops at zero, I cant get the negative values like on the camera hub app

I turn the dial to the left and it stops at zero, is this a plugin issue on elgato's end?

[sand fossil]

Maybe, open a ticket with #official-tech-support so they are aware, and can work on it.

[sand fossil]

Are you using a dummy battery, and are the drivers updated?

[sand fossil]

Close out camera hub, relaunch usually fixes it for me.

[sand fossil]

I know windows is notorious for this, as it’s not always playing nice with USB’s on startup. Something about the power not being fast enough before the os loads.

[sand fossil]

@split belfry have you closed out camera hub, and relaunched it, did you update the firmware?

[split belfry]

yes i do

[sand fossil]

tray a diffrent usb 3.0 port, and try this, and reboot too.

one sec

https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[split belfry]

the diode lights up white but i don't see camera in my obs and other programs and view in camera have preview - always when i connect with camlink preview go to
standby mode

[sand fossil]

make sur the firmware is updated, and that your camera is updated. also try the steps above and reboot.

[split belfry]

still no working ;/

[sand fossil]

Are you using the correct ac?

[split belfry]

yes i recording video everyday - today i wake up and dont working

[sand fossil]

unplug it for like a min.

[split belfry]

okey i unplugin

[split belfry]

still no :/

[sand fossil]

open a ticekt with #official-tech-support, but @gray tinsel think the USB tree might help?

[gray tinsel]

What shows up if you open it with Camera Hub instead? It's possible some other app is getting control of the cam link before OBS - only one thing can use it at a time. Camera Hub can usually tell you if something else is using it

That would also explain what unplugging it and plugging it back in works - the disconnect forces the first app using it to let go

[split belfry]

camera hub don see my camera

[gray tinsel]

But beyond that, yes USB tree view mer can help confirm you're getting a solid USB 3.0 connection. https://www.uwe-sieber.de/usbtreeview_e.html find the device and check the summary. All three speed sections should show up as superspeed or superspeed plus

[gray tinsel]

Even if you unplug it and replug it? That does sound like a connectivity issue with the USB then

Might be worth checking with #official-tech-support too. Or even reinstalling camera hub

[split belfry]

yes, always (before) if i use elgato camlink 4k my camera have black screen - now nothing

[gray tinsel]

Check tree viewer make sure everything shows superspeed and that the cam link is actually listed

[split belfry]

i think i must buy new device

[gray tinsel]

Don't forget if you bought it from an authorized reseller they have a 2 year warranty

[split belfry]

unfortunately it is no longer the result, it's a pity - the consequence is that he will live longer

[tacit stone]

any way to manuallu force a firmware update for a facecam mk.2 the on single time i got it to be seen it wanted to update firmware and then total system hang

like wegorz08 my camera is also not seen in the hub

it has to be some sort of usb setting or some such on my desktop just tried it on my laptop and it sees the camera

issue 1 solved got the firmware update going on the laptop now gonna scrub the desktop of camerahub clean the reg do a reinstall and run an SFC just to make sure i dont got some wacadoodle nonesense going on

[tacit stone]

issue resolved and leaving this here for others.

I have stumbled on some sort of hard limit with usb 3.2 standard ports even with a powered external hub no matter how i juggle connection the camera would for a second pop up and then completely vanish from even device manager.

now i also have an XLR mic a wave XLR a streamdeck+ streamdeck xl corsair kb/mouse (and another internal usb2.0 nzxt hub inside cor corsair link use

but i add this beautiful camera to the mix on the standard ports tree and no joy

the solution i had a type c to type c usb cable and ran the cam to a type c port instead.

problem solved and i never knew how ugly i was till i saw myself at 60fps oooooof

@split belfry try type c to type c worked for me i thought my cam was busted too at first

[split belfry]

friend give me new camlink and all is good

my camlink death.. 😦

[slim linden]

Hey guys, so i just got my prompter, and idk how to plug in my logitech brio 4k with it, is there any guide for it on the internet?

[timber egret]

Happening after couple of hours. Tried many channels. Reboot works. But why?

assmuing, restarting a computer isn't required by using this product?

[sand fossil]

it's a beta currently via chat.

[sand fossil]

there should be a faceplate for camera included, if not there should be shroud.

[timber egret]

its something used to promote the product... its been working. updates broke it.

[sand fossil]

I understand, it's a great feature but it's still in beta. we're all rolling with it as things get updated over time. if anything you can open a ticket with #official-tech-support

[timber egret]

I just find it weird when a product i launced. it workes. You use the updates that are recommened by the company. it stopes working. I would understand it if I opted into a feature that was beta... but effing worked. why....

I understand you can't answer that. but as a consumer... it doesnt make alot of sense.

[slim linden]

i managed to connect it to computer, downloaded the camera hub, but camera and effects tab are grayed out and cant click on them, any idea what i can do?

[gray tinsel]

What camera are you trying to use with it?

[slim linden]

Logitech Brio

[gray tinsel]

That's not a Elgato Camera - it won't work with Camera Hub

Camera Hub works with Cam Link 4K, Prompter, and Elgato Facecams

[slim linden]

ah, that explains why i wont get it to work, have been googling for the last hour, thx for info :)

[gray tinsel]

No worries - if you need similar effects, try NVidia Broadcast.

[buoyant cape]

FYI, we're currently looking into this issue

[lyric hull]

What mount will hold a promoter and sony zve10 with sigma 16 lense

Currently elgato mount with plastic ball head is not staying in olace

[hearty hull]

Heya can i also ask about the webcams here as well?

if so, why does my Facecam Pro cant be setup when it comes to Sharpness Settings, i cant find that for some reason.

[blissful musk]

Hey all I'm still looking for an answer on this one

[hearty hull]

+1

[brisk grove]

Not the greatest picture! Same set up as you - standing desk. Think you'll struggle to attach it to a monitor. Mine is very heavy with a Sony ZV-E10 and Sigma 16mm lens. I am using a Small Rig Magic Arm clamped to the monitor stand. Then I can fully adjust the position/height/angle of the prompter. I have also added a quick release tripod mount so I can easily get the whole prompter (camera and all) off if I do need it elsewhere or to change the lens without having to adjust the whole arm again! This set up allows it to "float" just above the monitor and makes it easy to adjust the angle!

[blissful musk]

awesome thanks for the reply! i think i might just have to buy a mount of some sort then. appreciate it mate! cheers

[hearty hull]

bump

[flint owl]

Hey, I have the Sony Zv-1 and the Cam Link doesn't recognize the camera
But it doesn't work with USB via the cam link and all the videos I find don't help

[buoyant cape]

Different cameras have some different underlying hardware which offers varying options. Facecam Pro already appears rather sharp compared to other cameras, so it wasn't deemed needed.

[frank crow]

Hi everyone. Every day when I start my computer, my Facecam Pro starts with an amber light. The only fix is to unplug it and plug it back in again. It is plugged directly into the PC's USB port, and not via a hub. Most of the time it resets and it's good to go - but I'm unsure why this is happening? I had this same camera on a previous PC, and it worked flawlessly, so I doubt it is the camera itself. I have the latest Camera Hub and latest firmware installed, and my Windows and drivers, etc are all up to date too. This has been happening since I built my new PC, which has Win 11 on it as a fresh install. Grateful for any tips that might help me solve it, thanks.

[frank crow]

@buoyant cape or @coral horizon Any ideas?

[gray tinsel]

Note Rule 1 on the server "1. Do not @(ping) administrators."
If you're having issues with the camera, try it in a different port. Your USB bus on that USB controller or internal root hub (the hub on the motherboard) might be saturated by other devices when the system first starts which would prevent the camera from getting a data connection.

You can also try using USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) next time it happens to see if the device is showing up as connected at all and if there are any errors when it first starts up.

Amber light is usually power but not data connection though.

[frank crow]

Thanks for the help. I'll take a look at those things. Cheers

[vital tusk]

Hey if anyone’s able to help me identify appreciate it.

When I’m using WiFi it sometimes lags so I’m trying to connect my phone via cable to the camera hub.

It’s detecting the phone but just has the loading icon and not showing the camera.

Any fix for this?

[somber stump]

Hey. Is anybody else having problem with the camera hub app. I am current with their updates and it does not save my work. And the scroll speed only move fast if I wiggle my mouse in the bottom frantically. I have called Elgato tech support over and over again, still with no solution.

[strange laurel]

Anyone know why this keeps happening? I have the hub app open

the camera is fine for a while and then this starts

[sand fossil]

did you install itunes?

[sand fossil]

Ihaven't encoutnered this what version of the app are you on?

[sand fossil]

are you using Facecam/MK2, Facecam Pro, or EpocCam?

[vital tusk]

Yeah I’ve got iTunes installed. It looks like it connects as it identifies the phone but just doesn’t show the camera and the phone stays on connecting

[sand fossil]

are they both on the same wifi, or one is lan?

[vital tusk]

Works over WiFi but starts to lag so want it connected by cable

[sand fossil]

Should work either way, but it could be the bitrate.

[exotic vine]

Hi 👋. Is anyone using the prompter for online training delivery. I run full day training courses and this would be ideal to use rather than having two screens and my iPad with my note prompts.

Haven’t started making it video content yet but will be shortly.

[strange laurel]

elgato facecam

[hard swift]

Will we ever see neo-setup in black?

[scenic fiber]

You’re running the virtual camera, I would suggest the Nvidia broadcast application

[strange laurel]

can you elaborate 🥲

sry im dumb

[scenic fiber]

In OBS select elgato facecam instead of virtual cam

But if you’d like to use the background filters, like the blur or the greenscreen you’ll need to download Nvidia Broadcast @strange laurel

[strange laurel]

Thanks for explaining! I haven't started streaming yet, so this happens in discord

does it have something to do with discord itself? I have the elgato hub app open while I use the camera on disc but idk why this keeps happening

[scenic fiber]

Can you screenshot what camera you have selected in your discord?

[strange laurel]

the above

[scenic fiber]

Ill be a little at a loss there then. It says u need to run the camera hub to use virtual cam. But it not running virtual cam

I’d still give the Nvidia broadcast thing a go, see if that fixes anything

[strange laurel]

Thanks a lot 😄

[shrewd osprey]

If you’re advertising something, do be aware that rule 8 doesn’t allow that. (EDIT: was in reference to someone asking for affiliates, not to the message currently above mine)

[strange laurel]

If you're talking to me, I'm not advertising for anything. If you mean @scenic fiber , they're not exactly advertising for NVIDIA. They were just giving a tip for how to make my camera work better

[shrewd osprey]

Oh no, there was a message between ours that was deleted for spam, they didn’t remove mine when they removed the spam. Sorry about the confusion!

[strange laurel]

Ohh! No worries then, just wanted to clarify 😄 no problemo

[strange laurel]

[shrewd osprey]

[azure stag]

is there anywhere to get support for the cameras?

[gray tinsel]

This would be the channel for community help. There's also info on contacting official support in #official-tech-support

[azure stag]

well I have an issue only with OBS where i have to unplug the usb cable for the Elgato facecam mk.2 change camera source then switch it back in OBS to have the camera work. I'm actually reviewing the product for a website and I would like to not have that complaint

is that more of an OBS issue? or is it a known issue with the camera?

[gray tinsel]

Are you running Camera Hub at the same time? most common issue that a disconnect would handle is that only one app can access the camera at a time. If you have Camera Hub open at the same time, and are not using it with the Elgato Virtual Camera, then make sure to turn off preview in Camera Hub (eye in the very bottom right)

Similar issue crop up if something like Teams or Discord is incorrectly using your camera as a default and not letting it go like it should.

[azure stag]

i have no issues using any other program

does this mean it's 'open'?

[gray tinsel]

It means it's available in any case - easiest way to check if that's your issue is to turn off preview to be safe. If issue goes away we know that was what was hooking it (though in that case it should in theory hook it for any other app that's not accessing the camera thorugh the Eglato Virtual Camera - keep in mind that if you want to use the effects, the correct source would be the virtual camera output, not the raw feed)

[azure stag]

ok, ill check that out. Thank you so much

[gray tinsel]

Good luck with it!

[azure stag]

hey 🙂 didnt work 😦 i even tried closing the program off

[gray tinsel]

If any program had the camera in use when OBS was initializing, you'd have to switch the source off and on agian (by changing it like you did) to get it to re-init that device. You mentioned testing it with other programs earlier - were any of them open when you launched OBS? If it's working in other apps, there's no reason it shouldn't work in OBS since they're all calling it via UVC drivers, unless it's still hooked by something else.

Does it work as expected if you use the Virtual Camera from Camera Hub instead of calling the camera directly?

[azure stag]

nope, the light isnt on prior to opening OBS

[gray tinsel]

Are there any other capture devices on the same USB bus? Unlike many apps OBS will initalize them all on launch - there are instances where having a USB capture card and a HD USB camera on the same USB 3.x root hub or controller can overload it (data bandwidth wise) and prevent one of the devices from working initially. This is increasingly common when working with the uncompressed video formats (eg YUY2 instead of MJPG)

[azure stag]

not currently connected

would it have anything to do with the virtual camera being installed?

[gray tinsel]

The Virtual Camera installs with Camera Hub - should be fine, that's how it's intended to be used if you want to use the various effects (assuming you have an NVidia GPU).

If the Virtual Camera itself were crashing I'd log a request with support

But this sounds like something is blocking OBS's initial request to the camera

[azure stag]

yeah i do, it does actually come up when i select virtual camera as a source, but it doesnt move

[gray tinsel]

Does the OBS log show any errors related to it?

hm

And Camera Hub is up to date? Latest firmware on the camera?

[azure stag]

yup, everything right there

[gray tinsel]

What kind of options is the OBS log showing for it when it fires it up at first? eg, mine looks like 11:10:35.050: [DShow Device: 'Facecam'] settings updated: 11:10:35.050: video device: EƖgato Virtual Camera 11:10:35.050: video path: \\?\root#media#0004#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{45ab5b3b-2e15-4452-a2cb-87e5fdd026fb} 11:10:35.050: resolution: 1920x1080 11:10:35.050: flip: 0 11:10:35.050: fps: 60.00 (interval: 166666) 11:10:35.050: format: NV12 11:10:35.050: buffering: disabled 11:10:35.050: hardware decode: disabled 11:10:35.076: DShow: Elgato UVC device (PID = 0x0082) tonemapper enable=1 11:10:35.079: DShow: Elgato UVC device (PID = 0x006A) tonemapper enable=1

[azure stag]

i just saved it, gimme a sec

23:40:43.328: [DShow Device: 'Nvidia Camera'] settings updated:
23:40:43.328: video device: Elgato Facecam MK.2
23:40:43.328: video path: \?\usb#vid_0fd9&pid_0094&mi_00#6&218febdd&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
23:40:43.328: resolution: 960x540
23:40:43.328: flip: 0
23:40:43.328: fps: 60.00 (interval: 166666)
23:40:43.328: format: NV12
23:40:43.328: buffering: disabled
23:40:43.328: hardware decode: disabled
23:40:43.372: DShow: Elgato UVC device (PID = 0x0082) tonemapper enable=1
23:40:43.547: warning: deprecated pixel format used, make sure you did set range correctly

[gray tinsel]

I vaguely recall something about some configurations needing to manually set the resolution in OBS in certain issues. Trying to remember where I overheard that and make sure it was Facecam Mk2.

yeah. 540p sounds familiar. Try setting a custom resolution in the source

[azure stag]

so what should i set it as?

[gray tinsel]

1920x1080 would be the full resolution

[azure stag]

so thats all i need to change?

[gray tinsel]

I think the original issue I recall was that OBS defaults it to 540 for some reason - but it's possible that's affecting OBS loading it up too

You'll have to give it a shot but it's possible - I can't replicate the issue you're getting on my own setup, so hopefully that's all it is

If not you might want to log a ticket with the support team (details are in #official-tech-support )

[azure stag]

its just so weird, if i DC the USB then change source to something different then back again, it works lol

[gray tinsel]

Yeah - that's usually only an issue if something else is making calls to the camera. Disconnecting it forces the offending app to let it go, and you can usually get it up in OBS before it hooks it again

[azure stag]

ok, so i just changed to virtual camera and its not frozen now.....

[gray tinsel]

If this is Win 11 you might want to check in the privacy settings under the camera and see what apps are listed as recently using cameras.

Good to know - the virtual camera might have been balking at OBS trying to run the camera in 540p mode

I totally forgot about OBS preferring to run it in 540 on some setups for some reason sorry.

[azure stag]

this is really weird

so when ive been streaming its been at 540p?

[gray tinsel]

Only the Facecam.

For some reason it chooses that one as default in some setups - setting it manually overrides the automatic mode.

So we can run it in full 1080p

Just something with OBS detecting the modes oddly

Or choosing them oddly rather

[azure stag]

that makes it awkward now lol. I just set up a firtical camera screen the other night and its perfect. Changing it to the 1080p screen ruines it all

[gray tinsel]

since it still sees the other modes

hm

reszied it in your canvas I take it?

[azure stag]

yeah

so now lentgh wise its all out

[gray tinsel]

weird - 960x540 should still be a 16:9 aspect ratio

So if it reset on the canvas it should have rest both width and height

At least it should be fairly easy to select the source then drag it back into position on the canvas

[azure stag]

i do, but it has a frame around it, when i just resize it, it doesnt fit

and if i try to make it fit, it looks stretched

[gray tinsel]

That's unusual - the resolution is 1920x1080 right? That's a straight doubling of the 540p resolution of 960x540p. If it fit before it should still fit when scaled back down

[azure stag]

maybe i need to resize the frame once the camera is done, then resize them both together

[gray tinsel]

Though if it's lower than the frame on the sources list it should probably clip off some of the edges to fit too - if you've been moving it around make sure it's on the right layer there

Maybe. OBS scene composition can be a headache

[azure stag]

doesnt seem to work.....fkn

[gray tinsel]

I'm not sure how it would have gone off aspect ratio before. Did you clip it down instead of resizing by holding Alt while moving the frame?

Alt will let you crop the image to fit instead of resizing

[azure stag]

yeah i did crop it before

[gray tinsel]

Ah, that'd probably get reset with the resolution change, back to the full frame. That'd likely explain why it got wider

[azure stag]

ok, i fixed it all, set the resolution to 1080, still doesnt load up the camera on start up

[gray tinsel]

And it works for every other app but OBS? Short of readding the source I'm not sure what would fix that. If it's working in it apps that generally indicates the hardware is fine, and it uses the standard UVC driver from your OS, so it shouldn't be a driver issue. Are you loading the raw camera now or the virtual feed?

[azure stag]

I FIXED IT

[azure stag]

i had one scene i have set up for retro gaming streams that was still using my old nvida camera set up

removed that and now theres no conflict

[gray tinsel]

Ah! Yeah, Nvidia broadcast hooking it when OBS is open makes sense

Glad you got it sorted out!

[azure stag]

thank you so much for your help

[gray tinsel]

No worries, glad you were able to sort out that last hiccup in the end!

[timid olive]

Hi! Quick question regarding camera hub and epoccam!

I'm trying to use my iphone as a camera in portrait mode, but there's no way to get full 1080p quality from the elgato virtual camera while trying to use epoccam vertically.

Rotating the phone into portrait mode makes the phone camera occupy the center strip of the 1080p canvas and leaving black bars on either side, meaning I'm not getting full quality when I scale the elgato virtual camera up to fill the vertical canvas.

It's important for the setup to keep the phone itself oriented vertically in portrait mode. So my question is, is there a way to either lock the app into full screen horizontal or allow the elgato virtual camera to output 1080x1920 instead of 1920x1080 so we can get full HD quality from our vertical phone cameras?

Thanks for any help! And if its not possible, is there a place I can send a message to to request this feature and have a chance at maybe getting this feature on the right person's radar?

[waxen silo]

Anyone gotten the dial functions for zoom/tilt/pan to work on FaceCam Mk2 with Stream Deck + dials?

[gray tinsel]

Is disabling auto rotate on the iPhone an option? If you turn that off while the app is in Landscape, I would imagine it would stay in landscape (though I'm not 100% sure, I don't have an iPhone here to test it with).

[violet hawk]

You're probably having the same issue I did, make sure the app is signed into Marketplace so it can update Camera Hub plugin

[waxen silo]

Did that, says it’s all up to date. Firmware too

[timid olive]

It used to be but now iPhones only lock in portrait mode, and ironically I need it locked in landscape mode to get the portrait mode to work at full def lol

[violet hawk]

the button on the right?

[waxen silo]

Yep. Has my initial in it now

[waxen silo]

Looks like uninstall-reinstall did it

[signal cedar]

Device: Elgato Prompter
Software & Version: Newest
Windows/Mac Version: Windows
Mobile App/Device: None
Question/Issue: Is there a way to control the Prompter wirelessly? Like a teleprompter remote? (other than using the iOS app's free/android app paid)
The goal is to be able to pause, rewind, fast forward, skip back/forward from a remote
e.g. does the prompter software work with existing remotes, or presenter remotes, or even a media remote with play/pause ff/rw buttons?

[hearty hull]

Why does the Facecam Pro not have a Sharpness Slider?

Because the sharpness looks like ''ass'' sometimes ^^.

[violet hawk]

As staff said, it didn't need it since it's 4K, but if you really want it, I suggest #feature-request

[hearty hull]

Thats such a stupid reply from them, ''because its 4k'' lel.

But thanks <3

[violet hawk]

Sharpness generally just makes things look worse and more grainy, so I do understand why they didn't so unknowing people don't make their quality worse ^^

I have my Focus on manual and adjust it on my Streamdeck+ using the Dial, sharp af ❤️

[hearty hull]

I worked with alot of camera before (cinema cameras but also dslr etc..) and even on a high res you need that from time to time...

[hearty hull]

Sounds good! Thanks for the headsup there.

[violet hawk]

Can really recommend making Dial-stacks for all cameracontrol, really handy to quickly adjust something without having to alt-tab out of the game

[hearty hull]

[violet hawk]

Never knew Fokus was spelled the same way in Germany as in Sweden ^^

[hearty hull]

Yes

[violet hawk]

Dedicated profile just for CameraControl 😄

topright button needs to be changed icon, but it goes back to standard Profile

[hearty hull]

Well ii just need the one focus button for me :D

But i lowkey miss the sony a7 iv with my 16mm 1.4

[violet hawk]

Topleft is Refocus, 2nd is toggle between autofocus and manual for when I wanna show something off and not have to manually adjust

[hearty hull]

Thanks alot for the insight on ya Setup :D!

[violet hawk]

[buoyant cape]

I didn't think my answer was stupid.

[violet hawk]

Me neither, with proper lighting it's pretty awesomely sharp

gives Brett headpats

[buoyant cape]

It's all a post effect in the end. When I compare my FCP to a FC MK.2, yea FCP feels much sharper.

But I also run my 8K mirrorless with reduced sharpness too.

[violet hawk]

I had to run my C920 with increased sharpness just to make it look somewhat like I wasn't a blob, but back then I had basically NO lighting

[brittle bronze]

I'm considering changing my cameras. However, I have a Cam Link Pro currently which takes HDMI inputs. The Camlink Pro appears to be just a USB output.

Is there some other way to link 2+ Elgato facecams? Or a way to make them work with the Cam Link Pro?

[gray tinsel]

I think there's a typo there - if you mean Facecam Pro is USB output then, yes, it's USB 3.0 (by default I believe it ships with a USB-C to USB-C cable but also works with a USB-A to USB-C).
That said they are USB cameras specifically - they will not work with HDMI input on Cam Link Pro as they do not need a capture device to connect to a computer, just a free USB port.

(keep in mind that your PC may have limited USB bandwidth - if it's limited to 5Gbps USB 3.0, you should check that you have more than one USB Root Hub on the motherboard - see: https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed )

[graceful zenith]

hey i have prompter but when i conect it to my labtop

the prompter icon in camera hub still not recognized it

any way to solve this problem! pls

[graceful zenith]

need from the devloper to seprate the from camerahub into its own program

[still mulch]

i have an elgato facecam pro and its always on yellow lightning, when i replug it, windows 11 recognizes is but this shouldnt be my always to go solution - i have an intel processor and what i did:

• used another cable
• used another port
• reinstalled windows11 (clean)
• is there something in bios...? (didnt play in bios yet)
• reinstalled software
• checked for outdated drivers (everything is up to date)
• updated my bios

i heard there is something wrong with how elgato stuff and intel processor work together and especially for the 4k camera - is there a solution yet..? thanks in advance!

[graceful zenith]

A lot of glitches in camera hub app i hope solve it >> cant use prompter and my camera properly

[gray tinsel]

Do you have a ticket open with support at the link in #official-tech-support ? Sadly can't help you with most prompter issues as I don't have one myself. All I can suggest is making sure you plugged it into a USB 3.0 port, and that you're not passing it through any hubs or extensions that might drop the speed and power to USB 2.0

[gray tinsel]

Amber light genrally means it's getting power but not data. This can happen sometimes if there's too much on a given USB controller and things take too long for everything to connect and the camera assumes no connection (or during power on all the devices coming on at once takes too much power from the controller).
It can also happen if your motherboard drivers or BIOS are out of date, which you seem to have already gone through.
Next time if happens you can try using something like USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) to see if it can give you more insight into what's going on. It should show a summary section like this https://imgur.com/a/elgato-4k-x-good-connection-10gbps-wlZJB4t (that's a capture card but I don't have a Face Cam Pro to get a shot of here). all three of those speeds should be at least SuperSpeed - if not the camera isn't getting a full speed connection while the computer boots up, and onlly gets it when you reconnect things after Windows is up and running. In that case try turning off fast boot or similar options in your BIOS.

[still mulch]

Wait, i opened usb device tree viewer and now the amber light is gone

and it recognizes it

is this magic

[gray tinsel]

Tree viewer probably just triggered the OS to refresh the USB devices list if I were to guess

That implies the issue may be the OS or drivers not correctly refreshing the connected USB devices

[still mulch]

I have Windows 11, clean installed it twice - also tried different versions - also tried several drivers (newest ones to older ones)

[sand fossil]

If I recall Windows is a little behind on loading the USB’s sometimes. So even I at time have to unplug, and plug my device back in.

[gray tinsel]

Just becaus you're on the latest drivers also doesn't mean they're bug free

Support might have a better idea what's up if it keeps up though - I'd lodge a ticket with #official-tech-support

[graceful zenith]

i found the reason why the prompter freezing with me >> it freeze with with Arabic language .. with English language the problem disappear .. need solve the problem with Arabic language

when i try to paste a paragraph with arabic language >> the app freezes and i have to close from task manager and open it again

[gray tinsel]

That is definitely something you should open a ticket with support for at #official-tech-support

[blissful musk]

hey team, i have set up my prompter and i love it! is there a way to make it go a little faster though? i read and speak fairly fast and 100% speed is just a tad too slow for me

[native palm]

I have a weird situation where i see this line when i have my facecam pro in the prompter. I made sure the screen was clean but it is still present

[sand fossil]

could it be the brightness? I have to turn mine down to 16%

[sand fossil]

#feature-request super saiyan speed

I can only imagine an auctioneer.

[native palm]

thank you. this look like it helped

[sand fossil]

glad I could help!

[buoyant cape]

Yes, if the image is too bright the light bleeds through the glass and then reflects on the inside. It's not possible to make a perfect mirror that only reflects the image for you and allows light to reach the camera. It's a mix to allow both to work.

So keeping the display as dark as you can while still seeing everything fine is best.

[native palm]

I found out it's actually light bleeding from around the display that's causing a reflection. Have to reposition my lights behind the prompter more

[quasi marsh]

I need help with Epocam, can someone tell me how to set it to landscape?

its currently on this weird amalgamation of both
like, it's landscape but rotated and is on the aspect ratio for portrait

[sand fossil]

I’d suggest close the app, restart your iPhone. Make sure you’re on the same network. Make sure iTunes is installed, then connect, and test the rotation again.

[sand fossil]

Yeah, I have my lights bounce off the wall vs directly on me. However, there is something I’ll be buying for my key lights later that may prevent this. I have to wait.

[visual bramble]

Hi have an elgato facecam that is supposed to be able to save the settings to the camera but whenever I do and unplug and plug the camera in, it resets

Is this a known issue your am I doing something wrong?

[sand fossil]

I haven’t experienced this yet, but you click save. Unplug, and then this happens?

[visual bramble]

Yep. Elgato software has to be running for the settings to be applied

[sand fossil]

I’ve only setup the camera, saved, I can close out the hub and still have the applied settings. Which camera is it?

[visual bramble]

Yes that works for me too. But when I unplug the camera and plug it back it in, if the software isn’t running its back to default. Facecam

[sand fossil]

The camera memory should retain that whether you unplug it or not that is odd behavior

[hushed veldt]

Hi im currently having issues with the camera hub, it constantly freezes and stops responding

[sand fossil]

Have you closed it out and restarted it?

[scenic fiber]

Used to have this, are you using a hub?

[haughty fable]

Is anyone constantly getting freezing with the face cam?

I wonder if mine is just defective or something. Gave it a good month of no use and it's still freezing up on me.

[dense island]

Hey guys is the Sony Zve10 compatible with cam link 4K

[blissful musk]

wth i just filmed a video that would normally take me about 20-30 mins to make in under 8 mins

i then had another script ready (about 6 pages long), and i recorded it in 19 mins.... prompter is amazing!!!

that 2nd vid would take me about 40-50 mins

[sand fossil]

it's so awesome!

[atomic niche]

Is anyone here using an EOS R with the Prompter? My lense is too fat so I'm trying to research a decent one that fits. I looked at the compatibility page, but one of them is hella expensive and the other one looks a bit flimsy.
Happy about any experiences and advice

[blazing pine]

facecam pro delayed when set to 4k?

kinda annoying how unstable the camera hub software is, and that you cant use the Stream Deck With the camera unless you have it running, opened the properties in OBS and now im stuck on this screen

also saving Frame Presets Does not work

[scenic fiber]

Hello, are you using the Virtual Camera?

[true mural]

I hope it's OK to post. Is this how it's supposed to look in the preview, with HDR set to Standard? There's no direct light hitting my windows, sun is on the other side of the house right now.

I don't know how to change the language, sorry.

[scenic fiber]

Turn off auto exposure

[true mural]

Didn't really do anything

Did something, but not anything "drastic"

Those two are on and off, respectively

[scenic fiber]

Can you show me the menu when its off?

@true mural

[scenic fiber]

Whats the bottom one mean in english?

[true mural]

Thats HDR

[scenic fiber]

I only own a regular facecam, not the pro so im not super familiar

[true mural]

This isnt a pro, i believe

[scenic fiber]

what happens if you turn that off, and your shutter to 1/100

[scenic fiber]

Also, where do you live NA/EU?

[true mural]

EU

[scenic fiber]

Yea, does shutter to 1/100 do anything for you?

[true mural]

This is with HDR on standard, Auto turned to off

This is same settings, with HDR enabled

[scenic fiber]

Lets go 1/200

[true mural]

And this is with HDR enabled, auto ON

1/200

[scenic fiber]

it doesnt do poop

Wth

[true mural]

ITs better than 1/100. But not.. crazy better

[scenic fiber]

And Kontrast lower/higher?

God I need a Mk2 so I know what settings do what xd

usually for everyone 100/200 iso 100/120 shutter is the golden spot

but you have a literal sun in the room

[scenic fiber]

this feels like your best setting

[true mural]

Contrast at 100%, 1/200s

[true mural]

Right now it is, yes. Sun has gone down a lot more. Earlier, when I sent the first picture, it was just a muddied low light mess

Wth..

[scenic fiber]

Can you send me a screenshot of the image in camera hub?

[true mural]

I just changed from HDR to standard

[scenic fiber]

so menu + image

Feel free to send it in my dm as well

[dense night]

Hi guys, I have the fowolling problem; Camera Hub is not being used (icon is in tray, but no active window), and the CPU and Memory used by the process is way too high.
This is while idle, no webcam use. It also seems to be using these 4 cores with notable spikes that makes the fans ramp up and its relly annoying, until I close the background task. I need the Elgato Virtual Camera for my video calls so it's an app that I constantly rely on.
It looks like a memory leak problem on Elgato's side, and for more than a year people have been complaining about it (look up on reddit/youtube) with no action taken apparently.
Is there something we can do from the user perspective? Something that fixes or alleviates the problem? Right now the only "solution" is to force close the program and start it again until it starts consuming resources again.

[gray tinsel]

Is the Camera Hub running in the background if you check Task Manager? Camera Hub keeps background services like the virtual camera running even when the main window isn't open, and the video isn't being pulled, so you're not stuck waiting on the service to restart when you do need it

The CPU spike looks odd unless that's some sort of efficency core, or one that's ramped down in speed due to a light load.

[dense night]

Ryzen CPUs dont have efficiency cores, and I have them setup for performance. In my setup they don't ramp down significantly on light load, they stay at a minimum of 4,2Ghz and ramp to 5,3Ghz or more if able.
The first screenshot shows the task manager, the CPU and Memory consumption is not normal while not using the camera. I don't mind the memory consumption but the CPU is what grinds my gears. If I kill the process I am back to normal ofc. If I open camera hub again (to be able to use virtual camera), after a while its again consuming a lot of resources.
To be clear, this is a proper desktop workstation and everything is clean and well optimized (no malware, no bloatware,...). I don't have any kind of performance issues with other software.

[gray tinsel]

Are there any video effects running that would keep the NVidia Video Effects SDK running idle with the virtual camera? This might be a better question for #official-tech-support . I'm assuming it's all up to date on 1.10.0 as well? I can't reproduce this on my setup so I'm drawing a blank at the moment

[dense night]

Yes, I use the virtual background feature with camera hub, which makes use of the NVidia Video Effects SDK.
It's been happening for a long time, but yeah I have the latest version (1.10.0.3053).

I'll ask on the other channel too, thanks.

[gray tinsel]

Ah - that's not so much another channel as a link to official support for phone support and opening tickets

[dense night]

Yeah, I just saw that 😦

[gray tinsel]

But they're the folks who would be able to do somethign like look at the app log to see if it's doign something odd.
Might be worth turning the effects off as a test and see if the CPU still spikes whele everything runs in the background, since that runs inside the camera hub process iirc. If I think of anything else that could be causing spikes I'll drop it in here though

[dense night]

I'll try that, if the culprit turns out to be the virtual background maybe I'll have to update/reinstall the Nvidia SDK. Thanks for pointing me to that direction.

[gray tinsel]

Good luck with it, hopefully you can at least narrow down what's causing the spikes

[dense night]

ty 👍

[blazing pine]

anyone know if theres a stl out there for the facecam with a hotshoe mount

[blazing pine]

how do you use the camera preset with the stream deck?

[silver cedar]

i have no idea how to fix this, ive deleted every camera hub/facecam file i can find in order to try and do a clean install, any help would be greatly appreciated and thank you in advance

[azure stag]

Hey guys, I'm using the elgato facecam mk.2 and changed the settings for eye tracking and blurry background. But when I open up OBS these changes are never applied

[gray tinsel]

This is something I'd open a support ticket with #official-tech-support . They can walk you through getting the installer logs (as it's a bit involved) so they can investigate and see what's going on.
I do recall some folks have had issues previously with installers because they'd turned off VBScript when installing their version of Windows so you might want to make sure that feature is enabled.

[gray tinsel]

Effects are applied to the virtual camera - so make sure you're adding that in OBS, and not the raw camera feed.

[gray tinsel]

Set Camera Action under the Camera Hub plugin - look for the Frame Preset property.

[azure stag]

That fixed it thanks

[silver cedar]

Appreciate it thank you very much

[blazing pine]

i dont seem to have the Elgato Virtual Camera anymore under camera sources to choose from, is there any way to fix that

[solid mural]

Hi - is there anyway to make the Teleprompter script overlay sit above anything else I drop on the TP Monitor? I'd like to see my face when reading my scripts but any app (e.g. the Elgato Camera Hub or other) that I drop on the monitor when 'Text' is the chosen Prompter option, just hides the script. I was hoping that there would be a 'talent monitor' option with the app but this doesn't seem to be the case.

[dense night]

Quick update, it's not the nvidia SDK. Plus I checked and there are no updates on what I already have installed. So I think it's 100% on Elgato's side unfortunately. Right now my only "solution" is a button on the StreamDeck to kill the Camera Hub process when I notice the fans revving, and launch it again 😐

[sand fossil]

Have you used the opacity feature? I do this.

[solid mural]

Yeah, I don’t see anything but the desktop wallpaper though. If I pop an app on the monitor it just hides the prompter script. I’m sure something’s not right

[sand fossil]

For the camera are you putting an app in the background?

[solid mural]

No, I select Prompter > Text - the text appears on screen. Then I select my camera as Input source. On TelePrompter though only the script shows. Anything dragged on to the monitor just hides the script anyway

[sand fossil]

What app are you using for control of your camera while using the prompter features?

[solid mural]

It’s a Canon EOS 50 via Elgato CamLink 4k, apart from the necessary EOS app which runs in the background, I’m just using the Elgato software.

[sand fossil]

Are you using 4K Capture Utility for Camlink, or OBS?

[solid mural]

I’m not even getting that far. The camera is showing as the input in the camera setting of Elgato Camera Hub and the text is showing on the teleprompter, but I can’t find a way to show my face behind the scrolling text. I’ve just assumed it’s not possible.

[sand fossil]

You could use OBS and add it to the display, and overlay the script over it.

[solid mural]

Am I supposed to see my face from camera behind the scrolling script though? I just want to know if this is intended or if there is an issue.

[sand fossil]

The prompter was designed to mimic your display, and have an overlay of text. If you want your camera to be the app open on the prompter you’d have to run OBS or some camera app and have the script overlay on top of it. Personally I do this with OBS, or any camera app that I’m recording from (except camera hub)

[solid mural]

Ok, understood, but my script overlay is always behind whatever Is on the monitor. The only way I can see it is if there are no apps there. Is that an issue?

[sand fossil]

There’s an opacity feature that I use to see the script on top of my display, and what I ever I have in it.

[solid mural]

Yes I have that too but the same issue continues - nothing is behind the script except desktop wallpaper - apps are in front of it.

[solid mural]

Just to let you know, I was in the middle of sending a support query to Elgato when I found a solution! On my Macbook, if I put an app on the monitor (and as mentioned it obliterates the script) but then use CMD-Tab to cycle through the apps, I can actually get the text to the front of the other apps! Interestingly this doesn't work if I click the app outside of the Prompter screen (for example Camera Hub if it's on another monitor - or even the app itself if it's behind the script), but the cycling shortcut does work. That will do for me 🙂 Thaks for trying to help.

[craggy vale]

Hi! I’m having issues with my CamLink 4K - it’s detecting the signal from my camera but it is showing a black screen in camera hub and this screen in OBS. I have purchased a new HDMI cable, I have updated drivers, and I’ve uninstalled and reinstalled OBS.

[quiet spire]

EpocCam leaving a blank feed in OBS Studio. I've messed with the settings and minimised EpocCam in the background but to no avail, what's going on?

[peak folio]

is there not an option to quick disable facecam within streamdeck? for like a quick privacy mode

[stoic jetty]

Hi guys i've encountered a problem with elgato face cam mk.2 I've bought it today and encountered issue with "some vertical flickering(?)" or i don't really know how to adress the issue, I've updated the firmware and didn't touch a thing regarding the camera hub or didn't change anything. Did someone enccounter something like this or should i just sign for a refund:

After some time it looks like this:

[short dirge]

Hey all I'm trying to set my prompter to show the full output of my stream. So when I cut to diffeent scenes it changes on the screen too. thanks

[short dirge]

What camera are you using?

[short dirge]

As soon as I posted this I sorted it 😆

[gray tinsel]

Check the anti flicker processing in Camera Hub, in the bottom left. If your local power supply is 50Hz, (eg EU parts of SEA, etc), swtich it to 50 - that might be all it takes to resolve that if it's getting flicker from lighting.

[gray tinsel]

Glad you got it sorted - have to love when you finally cave and so does the problem 🙂

[stoic jetty]

Changed that, but on my pc it looks somewhat like this when i close the lens(first screenshot) and don't look any better when on screen(second screenshot)

[gray tinsel]

Not on Camera Hub itself, that I'm aware of - if you're using OBS you could trigger a Source Visibility action that would make the camera invisible, or even scene changes. Generally the camera apps leave control up to the device using the camera.

[stoic jetty]

I start to think there were some manual damages during shipment and that the lens is broken :/

[gray tinsel]

What do the rest of the settings look like? That migth just be cranking up the ISO if there's not enough light for the camera, which can visual noise.

[violet hawk]

Just looks like lack of lighting to me

[stoic jetty]

And here's the screen with elgato ringlight as a light source

Still seeing those lines

[gray tinsel]

Does anything change if you turn off the auto exposure?

[stoic jetty]

still looking the same for me

[gray tinsel]

What's your firmware version?

Also have you tried diconnecting it for 30 seconds or so, so it fully resets the camera?

[stoic jetty]

I will try that and send the update here after the full reset

[gray tinsel]

I'm in and out of here through the day while I work so I'll check back in when I can

[stoic jetty]

It is kinda looking better right now, but it's still visible for me. Regarding the firmware version it's on the last screenshot

[gray tinsel]

Same as mine then. Any change if you put the anti flicker back to 60?

[stoic jetty]

Oh yea

The horizontal lines are less common right now

Right now there's mostly the noise from the iso

Or i just got used to them at this point

[gray tinsel]

I still wouldn't expect that

Might be worth reaching out to #official-tech-support

There's no other lights around that might be flickering and getting picked up - LED strips or anything?

[stoic jetty]

Not really i just use the elgato ring light which i think shouldn't be a problem

I ealready reached the official support and will wait for what they say regarding this problem, in my country i have 14 days warranty(got the webcam today) and eventually will just ask for refund or exchange to the new mk.2

[gray tinsel]

It really shoudn't - that's what I've got here too. It's designed for flicker free

I can't replicate the lines thing with my own mk2 though - so I'm pretty confident that's not normal

And you're on the same firmware I am

[stoic jetty]

Package seemed fine, no visual problems but will still have that in mind that something could happened in the transport

Yup, there's no doubt that it is not working as it should: Turned off the lights and i can see something like this

[gray tinsel]

Yeah - not sure if they can fix that by reloading firmware or if that's a sensor issue that made it through QC (or early failure)

[scenic fiber]

Yes this seems like a bug/fault in the camera, and not in lightning and settings

[royal quarry]

anyone get "stream not found" with the twitch integration?

[sand fossil]

are you talking about the Twitch Beta for Chat on the Prompter?

[royal quarry]

yeah

[sand fossil]

if you add it again,a nd dleete the old it should connect

this happens from time to time for me as well.

[royal quarry]

my fix so far (that has worked for me - adding/removing didn't) was to restart the cam app

[sand fossil]

that works too, if nothing is connecting.

[dull comet]

Hello, I have a canon eos 2000d (T7) and I would like to know if the camlink works with this SLR, also if yes, does the camera charge when it is connected like this?

[gray tinsel]

The camera cannot charge over HDMI, most people get dummy plugs to keep it powered

[narrow elk]

yeah the elgato wont charge it, you might be able to find more specific information here regarding compatibility and extra equipment needed: https://www.elgato.com/us/en/s/cam-link-camera-check

[dull comet]

Ok, I see ! Like a dummy battery ?

[gray tinsel]

yes

Some cameras may have direct AC adapter plugs - I don't think that one does though, so dummy battery is the way

[dull comet]

Thanks !

[blissful musk]

hey team, i have a suggestion for the prompter

are we abl;e to highlight certain text and change the colour for certain paragraphs? I want to have sections coloured a certain way so i know which shots i need to use for greenscreen, and which ones i can have a normal background. would be great to be able to change the text colour by highlighting rather than 1 text colour to apply to all

[violet hawk]

#feature-request so the team actually sees it, staff don’t monitor the server generally

[blissful musk]

😮 thanks!

[civic turtle]

Can a capture card be used as a cam link?

[sand fossil]

it can be used for a camera, but you have to make sure it's compatible.

[civic turtle]

Okay, thank you!

[chilly orbit]

I wish we could filter out some user from the chat in the prompter, like chatbots! #feature-request

[sand fossil]

where was there a chatbot? also when you see that you can message the mods, or @ them. 🙂 also that is an elgato post that links to their site. so that came from them directly. 🙂

[chilly orbit]

I'm talking about the chat in my prompter

[sand fossil]

Hm… that might need to be a chat typing function. The chat beta seems to be read only.

Not a bad idea, but maybe stream deck integration could help with this.

[chilly orbit]

I have a custom chat display of my chat for twitch... it is possible!

[sand fossil]

Are you using the Chat Beta, or the display mode?

[chilly orbit]

"CHAT beta" on top of my discord (display)
or
"CHAT beta" on top of my OBS preview (display)

This is not a support question, but a feature request!

[sand fossil]

I’m curious about your workaround. Can you draw a diagram?

[quaint matrix]

hey there, i have delay with EpocCam through wifi, with usb is fine
how can i fix with my wifi
i tried on laptop & a computer, same issue

[sand fossil]

that is way to small to read, also seems excessive from the diagram.

[waxen silo]

anyone else with a FaceCam Mk 2 noticing the lens cover's a little... uh... resistant to opening and shutting?

[gray tinsel]

Mine seems fine, aside from the notch for it being smaller than I'd like

[strong cargo]

Hi! I am considering getting the Elgato Teleprompter, so I was just curious what you guys think about it from your own personal standpoint?

Also a couple random questions if you guys know more!
If I am using a digital mirrorless camera, do you think it would lower the quality at all while using the prompter?
As well as if anyone knows if there is any way to increase the size of the prompter screen ever or is it only possible as a 9" display?

[unreal steppe]

hello, i’m looking for help with the EpoCam. everything works fine in the apps, i can stream myself onto my pc and can clearly see myself from my phone on my pc. when I try to connect the camera to a software, it’s like there’s no camera connected. for example, discord will infinitely load and not show anything. can anyone help with this issue?

I also have itunes installed and i’m using wifi.

[haughty fable]

So IDK what's going on, but the facecam is not good. This whole constant freezing thing is pretty annoying. This thing was 130 dollars.

I've had this thing since October of last year and there's still issues and I'm not sure why.

[proven plume]

question, i downloaded that tiktok studio app for the first time today and was trying to set it up for streaming alone side having obs open for twitch. I have a elgato facecam but it seems to be only able to send output to 1 service at a time. how do i get my facecam on obs and the tiktok studio at the same time? i also tried using nvidia broadcast to be like a middle man but that didnt work ether

[quasi marsh]

obs should be able to stream to both at once. I know someone who does it but not sure how. Hopefully this helps alittle

[sand fossil]

If you have a prompter and a stream deck, you can now turn off the display with a button push.

[west flame]

Hi folks. Need a bit of help. I have managed to get my facecam pro to show up in OBS with the camera hub open, but the video quality shown in the camera huis not showing in OBS. It's noisy. Any suggestions?

[west flame]

Update: I now have it showing but OBS then freezes after about 5 seconds (the video does) - I can still use the software

Did manage to get it showing up but after hitting record in OBS it freezes comepletly

[gray tinsel]

huh, that's a new one on me

Are you using the camera directly or are you calling it through the Virtual Camera? Do they both freeze?

[west flame]

It seems only OBS freezes

[gray tinsel]

Did you add the raw camera feed, using the Facecam directly though, or did you add it through Elgato's Virtual Camera which gets it's feed through Camera Hub?

Are there any errors regarding it in you OBS log after this happens?

[scenic fiber]

To increase the quality of your camera, usually you want to lower the ISO, if it becomes too dark add somes more lights!

Its important to find a balance between comfort to the eyes, and a good looking camera.

Shutter speed also plays a role in this, if youre US based try 120 or 60 depending on your light situation

and anything from 100 to 300 is a solid iso value

if you find that any flood lights have missmatching colors, try changing the temperature value or the tint!

And as Arcsane mentions, virtual camera is very prone to bug out.

[west flame]

Thanks 🙂

[dark patio]

Could someone help me please , I’ve have got the face cam mk2 and it works perfect but when I use the effects in the camera hub and load a game up it completely lags and freezes , any help would be appreciated

[gray tinsel]

That's likely because effects use your GPU - they're based on the NVidia Video Effects SDK. If your game is using all the GPU the effects can't run - if it's a single PC setup try capping your game's framerate so there's some resources left for the camera. The same thing gets the NVidia Audio Effects too.

[ebon junco]

Hey @gray tinsel I checked the 4k Utility and it says no capture devices found

I installed this driver:

[gray tinsel]

Does it show in Device Manager at all? You might want to run this one by #official-tech-support if it's not showing up at all. Also maybe check if the BIOS on that machine is up to date, and/or has any options to turn off PCIe slots

[ebon junco]

Thank you for that.

[echo quartz]

Hey, unfortunately I have not checked the combability of camlink with my old camera, therefore, I have no 'clean HMDI' output. My camera after connecting to the computer shows focus grid and some iso information. I have managed to clear it out a little bit in options, but still the squares in the middle of the screen are a no go. Do you perhaps have any ideas whatsoever? Sony Alpha SLT-A33

[deep owl]

Is the Elgato Prompter worth it?

[deep owl]

Hi @strong cargo!

You asked for personal experiences with the Prompter -- I ordered it in during the first wave as soon as I saw the early reviews. I've been using it almost every day for the past 7 months so I have a lot to say on the subject.

The TL;DR is this:

1. On the content creation side, it's an absolutely amazing thing to work with. Put the screen in teleprompter mode, black background, turn down the brightness, and boom -- if you put it side by side with a recording without a prompter, you'll see a bit of a difference in brightness, but nothing major and especially nothing you wouldn't be able to counterbalance by tweaking your lighting and/or camera settings a bit.
   I mean, I'm not even using this thing with a DSLR but with the Facecam (MK.1 previously, now MK.2) and I get pristine 1080p quality video in daylight and still more than serviceable when it's darker in the rather large room I'm sitting in (and so it's not evenly lit).
2. On the video call side, I sit in a lot of committee meetings for the British health care system and have lots of 1:1 calls with clients and collaborators on topics of mental health and neurodivergence. In these settings, it's such a restoration of the human connection element of a video call to be able to directly look at the person I'm speaking to. I can focus on them, and they feel more like they're in a conversation rather than watching someone talk at them while looking off screen at a weird angle.
3. When not using it for either of these, it's great as a small monitor to throw your status/preview stuff on.
4. The synergy with the Stream Deck ecosystem is great.
5. It's the only teleprompter with a built-in dyslexia-friendly font (courtesy of me, and thanks to Elgato for onboarding that idea during the beta phase)

[deep owl]

Not knowing your background with such devices, here's my history with similar teleprompters: I was one of the backers of the original Parrot teleprompter back in 2013 (or earlier, I forget). At the time, it was the first device that allowed you to read from the prompter while keeping eye contact with the lens. It was revolutionary, and I used it for years first with my 600D and then when I upgraded to a 70D, with a Sigma 18-35mm plopped on it.
The technology was bought by Padcaster, but then they got the original inventor back on the project to release a new Parrot "Pro" version. I was a first-day backer but I wish I wasn't. They lost all my trust through a horrible experience, with delays and extra costs to the point that by the time I got my device, it was cheaper on Amazon than my "super early bird exclusive" payment, not counting significant customs and shipping fees. Worse, in ten years, the once industry leader fell completely behind, with minimal improvement on the hardware, and absolutely no improvement on the clunky, basic software.
To use the Parrot today, you still have to dedicate a phone screen to project the text, while having to use sliders on the same screen to adjust text size, with minimal font choices, importing your scripts one by one from plain text files you have to get on the phone first. You operate the thing through an afterthought of an entry-level bluetooth remote, if and when it works.

[deep owl]

Final thoughts: As an ADHD person with bonus Dyslexia, I need my work technology to be as accessible as possible with as few hoops to jump through to use it. Or else I won't be able to use it.
So when I saw the Elgato Prompter even as a preview, I saw it solved all the problems I had with the Parrot. By connecting direct through USB, acting as an extra monitor when I'm not using it as a teleprompter, the best prompter software I've ever used, and the screen built into the thing, for less money than the Parrot cost on its own, it was an amazing offer even at full price.
As it's meant to be used on a desk, the 9" screen is more than fine when using it as a prompter. Only when I'm using it as a monitor do I wish it was 10" or 11".

Hope that helps you in your decision. 🙂 Feel free to send me a DM if you have other questions!

[violet hawk]

Reading all of this makes me want it even more

[strong cargo]

Thank you so much for your well thought out and nicely articulated response! That did help A LOT! I currently have little experience with teleprompters, but have been moving into a videography side of things where it would be super beneficial to have a prompter at the ready for people I work with! So thank you for providing extra information pertaining to a similar product experience you had as well as what your personal experience with the Elgato prompter is! I appreciate your time a lot!

[violet plinth]

Hi so I recently just got a Facecam from someone on marketplace and its working fine and all after first hooking it up but under the effect category for AI background I tried downloading the NVIDIA video effects SDK for my specific series gpu and every time I try to install it I get some error I dont know why its happening at all. if I could get some help that would be much appreciated

[gray tinsel]

Have you already tried downloading it again, in case the file is corrupt? If so, restart the computer and try again as it looks like something may be open which is using a file the installer wants to update.

[violet plinth]

yeah I just tried both and I got the same thing

[pseudo rune]

Hi. Just got a brand new Mk2 Facecam. I think I may have a duff one. Picture is like 1 frame when it feels like it, and washed out, bad contrast. I've updated S/W, F/W. Will double check but it is showing as being connected to a USB3 port. Might not have had the smoothest travel in transit but there's no physical damage to the packaging or camera. Should I just go to Elgato and raise a support ticket?

My original Facecam still runs fine when I plug that back in

[vale nimbus]

Hello, all! I did a search and couldn't find anything, so I apologize if this has been visited already. My Prompter plug-in for Stream Deck has a power option, to power down the display, but I'm unable to get it to work. All software is updated, machine restarted repeatedly, still no luck. Is this a known issue, or does anyone have any tips for how to get this to work? Thanks in advance!

[gray tinsel]

If you're already updated the software and firmware, and the original Faceam works there, showing it has enough USB Bandwidth, I'd stry swapping the cable with the original Facecam to see if anything changes and if not reach out to #official-tech-support . The fact the original works in the same setup rules out a lot of troubleshooting - it it did take some knocks on transit it's possible something is wrong witht he sensor connection inside, but if not support may have some other things to try

[scarlet blaze]

anyone ever solve an issue where the cam hub isn't detecting the elgato facecam? software is fully updated and it's in a usb 3.0 red slot
windows sees the camera but camhub doesn't detect it. I have tried versions 1.2 and 1.51 as well and nothing detects it
edit: new usb cord fixed it, the elgato one sucks

[left hare]

hello sweathearts, how do i get beta access 🙂

[gray tinsel]

If there's a public beta on the got it's usually available at https://www.elgato.com/s/beta . Internal betas that aren't public yet, the community help channel wouldn't have info on.

As far as I know those only get handed out by official support, or when the team specifically goes looking for folks to test a specific fix.

[left hare]

thanks!

[gray tinsel]

No worries, seems the mods knew what you were talking about in general anyway. Good luck with the beta!

[sharp ridge]

UP to this cause i liek to turn off prompter and go back to single screen when not streaming 😄

[sand fossil]

mine works without issues. are you connected to a hub or mobile for stream deck?

[graceful zenith]

prompter is useless with arabic langugae i hope fix this isue

other languages work fine, but Arabic don't

this one with english language >> work fine, i hope try fix it i am waiting from 2 month now .. its useless

[gray tinsel]

Submit a request to #feature-request - the app doesn't have RTL (right to left) language support yet as far as I'm aware. You can use it as a display still with other apps, but the actual Camera Hub app may not work as expected with RTL languages.

[vestal silo]

weird problem with my facecam, whenI boot up my pc the blue light doesn't turn on, but when I unplug the usb cord from my computer and put it back in it turns on and everything works fine. This happens everytime I boot up my pc

[gray tinsel]

Disable Fastboot in your BIOS if it's on. Sometimes a PC boots up with limited USB support until Windows loads - it's possible something with the handoff isn't happening as expected which could result in it needing to be disconnected and reconnected. Likewise check for BIOS updates and updated chipset drivers

[vestal silo]

Thx

[leaden tangle]

hey all i got a problem where my elgato facecam frezzes like 5 10 mins in obs how can i fix this.

[gray tinsel]

First thing - are you using the camera directly, or are you using it through the Elgato Virtual Camera? It's important to figure out if it's the raw camera feed, or the virtual camera software that's freezing.

[leaden tangle]

i got blur effect also on it

[gray tinsel]

If you're not using any of the camera effects, try using it directly in OBS (select the Facecam direclty in the soruce properties) and see if the issue keeps up - that'd help narrow down if it's the camera itself or the app that's freezing.
If you need the Blur Effect you could try NVidia Broadcast to test and see if it still locks up with the NVidia camera.

Beyond that make sure youre GPU drivers are up to date and you're using an up to date copy of the NVidia Video Effects SDK that the Virtual Camera would use to apply blur

[leaden tangle]

ok i try that

[violet plinth]

can someone help me with this right now please?

[wide flint]

Thats an NVIDIA application install so it seems like a question for NVIDIA support not Elgato. Best we can do is tell you to try some of the basics like restart or install it in safe mode.

[violet plinth]

I just needed to close the camera hub when installing it

[brave shore]

so my facecam pro been having it for a few months great camera but today idk what happened but its a solid green color and not turning blue, i tried everything not sure what happened.

[brave shore]

Been looking around for over 5 hrs I wanted to stream but my camera doesn’t wanna work I deleted apps restarted them tried different usb c plug ins but it says it’s a firmware issue not sure what to do at this point

[gray tinsel]

It actually says it has a firmware issue? Do you have a screenshot of the specific error?

[brave shore]

It’s not an error at all just won’t load my camera up. There’s no message

Error message ^

It just loads my camera hub like normal but it won’t find my camera. It just a continuous green the last update messed it up for me

[final carbon]

So I have an elgato facecam and a facecam pro. I’m trying to use the facecam as a front facing cam and the pro for a top down for crafting. I had them both working but the regular facecam keeps shutting down and disappearing as a source. Any help is appreciated very much

[gray tinsel]

How are they connected? If they're on a hub ( Which is not recommended), make sure it's a POWERED hub, or Facecam Pro will take up most of the power from the source port on the PC.
Beyond that you ideally want them on different USB controllers as Facecam Pro in high res mode will use up almost all the USB 3.0 bandwidth a controller can put out. Not ever port on your computer gets it's one 5 Gbps of bandwidth - they're shared through root hubs on your system board that connect back to a USB controller. Depending on the computer you may or may not have more than one. It can also be a pain to figure out what ports go to what controller - but if you put both cameras on one they'll fight for data bandwidth (you may be able to mitigate that by using lower resolutions, but it will depend on the setup). More info here: https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed

You can use a tool like USB Tree Viewer to see how many root hubs and controllers you have and figure out what devices are connected to each one. https://www.uwe-sieber.de/usbtreeview_e.html

[final carbon]

I tried the pro hooked through a powered usb hub, but I have tried some different ports. I’ve had to use some usb extensions as well due to the location of my pc. I appreciate the response very much.

[gray tinsel]

Keep in mind that even with a powered hub you could still hit that bandwidth limit

If it all starts working if you drop the pro down to 720p odds are it's a bandwidth issue

Either switch out got a 10 Gbps USB connection, or run another extension at that point.

[final carbon]

Thank you so much. I’ll take a further look tomorrow. I’ll have my fingers crossed

[summer nymph]

my cam link isnt working :F

i unpligged it

repluged it

etc

also deactivated on obs and reactivated it

still blank

have resolved it dont fear

[scenic fiber]

Hoe did you resolve it?

[brave shore]

i tried everything with my camera it was indeed a firmware issue i have a 2 year warranty most likely el gato will send a new one out sonn been in contact with them for 3 days

[hybrid mountain]

in obs is the point elgato virtual camera is not showing up

@white vigil

[white vigil]

what does it look like on your phone

[hybrid mountain]

if i start camera hub i see the cam (not blackscreen)

[white vigil]

is it showing obs as an output?

[hybrid mountain]

there is nothing

[white vigil]

youre using epoccam, right?

[hybrid mountain]

on this screenshot 3 points there should be one more wite elgato virtual camera

[hybrid mountain]

yea

[white vigil]

you said youre using lan to connect your phone to your pc?

[hybrid mountain]

yep

[white vigil]

do you have the epoccam app downloaded on your computer

[hybrid mountain]

jep

[white vigil]

go into the epoccam app and try to connect your phone

https://www.recmaster.net/how-to/connect-epoccam-to-streamlabs-obs#How_to_Connect_EpocCam_to_Streamlabs_OBS

make sure your phone and computer are connected to the same wifi

[white vigil]

i meant the camera hub app

do you have that downloaded

on your computer

[hybrid mountain]

yea ik

and in this app

i see my cam

[white vigil]

you have your device input set to epoccam on iphone?

or android if thats what youre using

[hybrid mountain]

but the device epoccam camera is not showing up in obs

iphone

[white vigil]

so you see it as an input device in the camera hub app

and you have it selected

but its not showing up as an input in obs

right?

[hybrid mountain]

right

all updates are new

[white vigil]

is there a way you can refresh your detected inputs in obs

or search for other inputs that may be available

[hybrid mountain]

allready tried

[white vigil]

hmm...

🤔

click the + button under sources

in obs

and click video capture device

then select add new and name it

[hybrid mountain]

bro

[white vigil]

then tell me or show me what comes up in the dropdown

[hybrid mountain]

that is lttrly the screenshot lol

[white vigil]

did you do all of this
https://www.youtube.com/watch?v=sGv30VnsA7U

im sure you have

[hybrid mountain]

yea got this

[white vigil]

did you install the itunes driver to your computer

https://apps.microsoft.com/detail/9pb2mz1zmb1s?rtc=2&activetab=pivot%3Aoverviewtab&hl=en-us&gl=US

[hybrid mountain]

yea but this is only for wired option

but at least i also tried this ^^´´

[white vigil]

https://help.elgato.com/hc/en-us/articles/360051150612-EpocCam-Windows-Setup-Guide

https://help.elgato.com/hc/en-us/articles/360048448692-EpocCam-Not-detected-as-a-camera-in-applications

what iphone are you using

and do you have windows 10/11

[hybrid mountain]

11

[white vigil]

if none of this works then just try doing it with a wired connection

but first maybe try rebooting your computer if you havent already

[hybrid mountain]

i try to install a old obs version

[white vigil]

ok

[hybrid mountain]

i try a other programm (not elgato) i will not name the app here but there its working

so not camera hub for me but nvm

[white vigil]

ok...

🤔

[ruby peak]

No settings show for my camera hub on facecam pro? I checked - the software on camera hub is up-to-date. StreamDeck is too.

[steel rain]

Hi! Trying to use Epoccam with camera hub. with works with usb, but not over wifi. is this a known bug?

[frosty kraken]

Streaming with a Elgato Facecam and noticing when playing a game and using the newest OBS with Enhanced Broadcaster, it becomes laggy when OBS is not the focused application (playing the game). When I click back into OBS the camera is fine. Running on a 7800x3d and RTX4070. I have reduced the multitrack vod down to 4 as well. Any thoughts on how to fix this? Running OBS in admin?

[gray tinsel]

Single PC stream? Are you using any effects? the Effects are powered by the NVidia Video Effects SDK, which uses the GPU. If youre game is in focus, it'll have priority and might starve out the effects engine and cause stutter.

If that's what's happening you might have to cap the FPS of the game.

Or disable the effects

[frosty kraken]

Single pc stream yes, no effects raw camera

[gray tinsel]

Running OBS as admin may help then add that lets out hook into the HAGS (hardware accelerated GPU scheduling) so it doesn't get starved out. Especially if it's not just the camera feed stalling out.

Also if you're using the virtual camera you can try using the raw feed instead (if camera hub is open at the same time, disable the preview by clicking the eye icon on the very bottom right)

[frosty kraken]

I am using the raw feed, and have camera hub closed. I do have HAGS disabled as well but haven't tried with admin

Just did a recording running OBS as admin and playing a match (so obs not the focused app) and seems to still be stuttering

[frosty kraken]

Any other thoughts or suggestions? Feel like I've had nothing but issues with this camera

[gray tinsel]

Is it just the camera that stutters or the whole OBS feed? Is there anything else on the same USB bus like a capture card?

[frosty kraken]

The only thing I have usb plugged in is beacn mix create/mic, corsair keyboard/mouse, stream deck and Facecam in a 3.0 slot.

The Camera stutters, and I noticed clips/shoutouts clips also stutter when obs is not hte main focus but when I click into obs they all play normal

https://clips.twitch.tv/MotionlessHealthySkunkPlanking-q8M__PSVH3nKbv54 This is the clip stuttering
https://clips.twitch.tv/AbstruseToughScallionKeyboardCat-GtHrhGfrf4swG5s6 This is the cam stuttering

[scenic fiber]

Is there any hubs?

[frosty kraken]

No all directly plugged into the back ports on the MB

[gray tinsel]

Try chaning the USB transfer mode. Maybe there's interference when the system is under load https://help.elgato.com/hc/en-us/articles/4681224843917-Elgato-Facecam-How-To-Change-USB-Transfer-Mode

[graceful flume]

anyone had the camera sy that the firmware is invalid before?

[gray tinsel]

Which camera - that usually only happens if an update fails. If so you can likely click the settings icon (looks like sliders) in the device section of Camera Hub and see if the Update Firmware button is available (it not it may become available if you close the popup, hold CTRL and open those same settings).

[graceful flume]

just unboxed it a couple of hours ago

I did open it with ctrl same popup that apears

[gray tinsel]

Is this the newest version of Camera Hub? If you had a different Face Cam before make sure the software is up to date there now

I can't translate that, but does that bottom button work out to anything like "update firmware"?

[graceful flume]

that button just resets to factory settings. I used the original epoc software befor so just got the camera hub. V1.10.2

[gray tinsel]

You should have gotten an update firmware button when holding down CTRL before opening that like this:

If it's not coming up you may have to contact #official-tech-support

Since that button needs to be there to even force reload the firmware

[graceful flume]

already created a ticked just trying to troubleshot a little more to see if it will work

but no button

[graceful flume]

jeses okey I found the problem.

aparently my antivirus had blocked access to the camera

[woeful minnow]

Just got a MK.2 today! When I plugged it in it had an update for the MK.2, tried to update it and it failed when it was restarting. Camera Hub detects it still, but I don't have an image. First Facecam so help would be much appreciated!

Info:

**Firmware: **1.82.0331
Software: 1.10.2 (3481)
Connected to: USB 3.2 Gen 2 port
**Troubleshooting steps I've done: **Restarting Camera Hub, reinstalling Camera Hub, restarting the Facecam, and trying another USB port.
Update: FIXED! Forced the firmware update with the FW_Cam_Link_4K_MK2_BASE.bin file.

[woeful minnow]

@graceful flume try that

C:\Program Files\Elgato\CameraHub\FW_Cam_Link_4K_MK2_BASE.bin

[gray tinsel]

Do you mean FW_Facecam_MK2_Base.bin? Do not load cam link firmware onto a Facecam

[woeful minnow]

Yes, whoops lol

[boreal coral]

Has anybody ever experienced being on Streamlabs and using the Elgato camera hub to change face cam background. Have the camera set as virtual camera and then the camera go out after 30 seconds to a minute does anybody know the fix?

[sand fossil]

It shouldn’t cut out. Maybe it’s a bandwidth issue. Try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[boreal coral]

Thank you so much. I am on my way home now to see if it will work for me

[vivid shoal]

Just got my Facecam Neo in the mail and the plug and play works perfect, I'm having issues adding it to OBS and didn't know where else to really ask for some assitance.

I've added it, but it doesn't show a preview in the settings menu or on the OBS main screen.

Well it seems that having the Elgato Camera Hub open at the same time was the issue.

[sand fossil]

Usually they work fine, but yeah that can happen.

[vivid shoal]

As soon as I turned off Elgato Camera Hub it showed it in the preview, and main screen of OBS.. if I wanted to crop what my camera sees as it is very wide lens. Is that an Elgato software thing or OBS?

[sand fossil]

Obs Alt, and drag will do the trick.

[gray tinsel]

If you're using the camera directly like that instead of using the Elgato Virtual Camera from Camera Hub, that is an issue as only one app can pull the raw video feed at a time (the raw feed also doesn't get the camera hub effects if you wanted to use any of those). You can disable the preview in Camera Hub by clicking the eye icon on the bottom right of the window, which will free it up to be used in other apps while still having Camera Hub open, as well.

[thorny iron]

Does anyone know why and know who to fix blurry pixel on my Elgato face cam ?

Also I do got Elgato ring light also

[gray tinsel]

Is this the original, Mk2 or Pro? Also what software are you using it with? There's a known issue with OBS that sometimes it'll default to the lowest possible resolution in some settings, so if you're using that try setting the resolution manually to something like 1920x1080.

[thorny iron]

Original one

I use OBS Not StreamLab

[gray tinsel]

Check the resolution in the properties of your source for the camera then, and manually set the resolution

[thorny iron]

On Elgato face cam software is on 1080P 60FPS but on OBS is 1280x720

That In OBS Camera setting

Is that good or need fix ?

[gray tinsel]

Might as well turn it up to 1920x1080 to see if that improves anything since you're resolution seems to be the issue

[thorny iron]

here my elgato face cam software setting

is that good to?

[gray tinsel]

Looks fine at a glance, yes. No digital zoom and it's showing 1080p60

[thorny iron]

so i gotta try put higher resolution u think that why?

[gray tinsel]

In OBS, yes, set it to 1920x1080

[thorny iron]

ok bet i try tonight stream

let u know tommrow

Also hey @gray tinsel

Which one I gotta change is in video setting or camera select setting ?

Or

@gray tinsel

[gray tinsel]

Oh base canvas is also 720? Huh. If you're cropped or zoomed in in OBS it might still help to set the second one there to 1920x1080.
I should have asked, does the camera look fine if you're previewing it in Camera Hub with OBS closed?

[thorny iron]

What you mean ?

I streaming on OBS and Elgato face cam closed app is not running and open window

So I should change both of Just camera select ?

@gray tinsel

[gray tinsel]

I meant turn off OBS, make sure your camera looks perfectly clear in Camera Hub - we want to rule out the camera itself having and issue by looking at it in another app.

But you can just change the resolution on the camera settings and leave your canvas alone

[thorny iron]

Oh I see I just notice it when I close OBS but Elgato face cam software is set on format 1080P 60FPS but when I open OBS but Elgato face cam is set on 720P

wtf

[thorny iron]

Oh okay

here what is look like

@gray tinsel

is look super clean on elgato face cam software but not on OBS wtf

u think i gotta set camera resolution higher in OBS?

[gray tinsel]

Set it higher in OBS to start with yeah

[thorny iron]

OK both or just camera select?

[gray tinsel]

Just camera

[thorny iron]

ok bet

im change it now and let u know tommrow

[gray tinsel]

Good luck

[thorny iron]

And also thank you very much @gray tinsel I hope that the issue and will let you know by tomorrow

One More question @gray tinsel

Do I gotta change anything in that select ? Or the setting is fine

What about FPS ?

[gray tinsel]

Highest is fine, otherwise probabljy set it to 60

[thorny iron]

Oh okay bet

Just change it to 60fps

[scenic fiber]

@thorny iron all you need to change is your shutter too

1/20 is very low and suboptimal for human perception

You’d want to go 60/120 if you’re from the US of A or 50/100 in EU

[gray tinsel]

A good catch, I hadn't even seen that wasn't automatic

[thorny iron]

I did try before that because I didn’t have a ring light but now I do so is will work better because when last time I try without ring light the camera get darker

I live USA 🇺🇸

@scenic fiber

[thorny iron]

Hey @gray tinsel @scenic fiber

I try is very glitchy & delay

Is werid in Elgato face cam software look clean smooth but in OBS Is glitchy & delay

What I need set that on ?

[gray tinsel]

For some things you just need to try both settings and see which works better foryou

Are you using the camera directly, or the Elgato Virtual Cam?

[thorny iron]

Both either one

[scenic fiber]

What happens when you turn on resolution /fps type to default? @thorny iron

[scenic fiber]

That’s where you raise the ISO.

[thorny iron]

I turn to 60FPS that what @gray tinsel say I should

[gray tinsel]

Did either buffering mode change things? The fact it runs smooth in Camera Hub implies the hiccup we're seeing is with the OBS setup for it somewhere

[thorny iron]

Ready see what new setting look look then before I change anything

@gray tinsel @scenic fiber

I’m send face cam clip soon

[scenic fiber]

Gotcha chief

[thorny iron]

Old one before I change anything

Can you see what different @gray tinsel @scenic fiber

Both look blurry & pixel idk how can fix it to make it look clean crispy

In Elgato Face cam software look super sharp

In OBS look blurry & pixel

Idk why

[scenic fiber]

any filters on OBS?

can you show me how your obs setup looks

[thorny iron]

Okay bet

I’m on OBS 29.1.3 version

[thorny iron]

Whole OBS Setting or just camera ?

[scenic fiber]

Both?

[thorny iron]

Okay bet

that it @scenic fiber

that all i got @scenic fiber

Let me know what I need change and fix @scenic fiber

TBH I spent most best quality expensive camera and is still look blurry & pixel no idea why is does that

[thorny iron]

? You there @scenic fiber

[scenic fiber]

@thorny iron Wheres your camera source in scenes?

is there any filters on that?

IMHO, id update your OBS

see if that fixes things

[thorny iron]

There no filter in my OBS Source

Also I Aleady show you my camera source

[thorny iron]

That it camera source

[thorny iron]

Nah I was at OBS 27 for long time but I recently last month I update OBS to 29

[scenic fiber]

Can you show me the scene setup

[scenic fiber]

We at 30.2 atm

Is your camera this blurry while live? Or is it in the preview of OBS too? @thorny iron

[thorny iron]

while live

[scenic fiber]

And when you’re not live, how does the OBS preview look?

[thorny iron]

i dont want go to 30 or 31 yet is can have some bugged issue

[thorny iron]

idk how to expanlt it

should i rec it?

[scenic fiber]

Well show me live and show me a recording

[thorny iron]

i do have some clips for live clip

[scenic fiber]

And a screenshot of your entire OBS

Lets do that first

Just your entire OBS main scene where the cam is enabled how you’d normally use it

[thorny iron]

okay

there

that entire obs screenshot

[scenic fiber]

Your vertical looks messed

But the regular one looks nice

And when you’re live, do you play games that include a lot of motion like FPS?

[thorny iron]

Okay but when I move is glitchy and skipped

Nah mostly I play NBA 2K24 and yes I do play FPS Sometime like COD

You need see my live clip? @scenic fiber

I can send you some in your private dm

[scenic fiber]

Honestly I think it’s either an OBS issue or a #official-tech-support

Im at a loss

[thorny iron]

I think I found a video for issue

https://youtu.be/kfXAbImIqZs?si=347mSq78RxL00QYb

[brittle bronze]

Is there a way to use Facecam Pro with the Camlink Pro?
Converter cables? Software?
Mostly asking because I like the fact that I use multiple apps with my camera plugged into the Camlink Pro. But I'm looking at using a couple of Facecams and I can find anything showing a way for these devices to work together.

[gray tinsel]

No.
Cam Link Pro is for HDMI connections that normally can't be input into a PC and converts a continuous stream of video, it also doesn't transfer power.
FaceCam is direct USB and goes right to the PC with no additional capture hardware needed, and operates as a USB client/host connection going both ways, which also provides power.
They're not compatible protocols, or cables - you'd need a PC for Facecam Pro which could output in HDMI for the Cam Link - at which point why not just use Face Cam Pro with the streaming PC over USB?
Is there a reason you're not kist looking to use the cameras over USB?

[brittle bronze]

Don't necessarily need the options that the DSLR is providing compared to the various Facecams. Also allows me to then just move the two DSLRs to outdoor/mobile usage.

I can also then reduce wiring/cable requirements because I won't need dummy batteries and such plugged. Also slightly reduces electrical usage and less power through the UPS.

[gray tinsel]

That wasn't quite the question - Facecams don't need the CamLink, I was wondering if you have issues like limited USB that kept you from just using a pair of Facecams over the USB connection?
If you're looking to mix an match the cameras on the CamLink and the Facecams, you can do that just adding the extra sources into OBS or something similar if your app of choice supports it

[brittle bronze]

That I understand. However, Camlink Pro does have the convenient feature of not needing to switch different apps off to have access to the same camera. So if I were say, putting together scenes in OBS and wanting to see what the camera looked like, while being on a video meeting call in Discord while working on it, I can do that with both apps using the same camera.

Otherwise, one of them needs to be turned off or I have to remember to set the non-OBS app to another camera.

Or even just the convenience of sometimes leaving an app open and not having to close them to hop onto the other app for a minute that's using the same camera.

Admittedly, this isn't a hardcore functionality issue. It's simple one of convenience when working on a lot of things at once. 🙂

[gray tinsel]

Ah - closest you'll likely get to that with Facecam is using some sort of multicam app to create virtual copies

[brittle bronze]

Yeah, that's what I was wondering. Probably not worth the hassle really.

[austere walrus]

is there a way to copy a script from one to another

[sand fossil]

personally, I save them in a text editor, and then copy them over to prompter and it breaks up my chapters etc...

it would be a great idea for a backup feature. via #feature-request

[austere walrus]

wait that's fire

[sand fossil]

glad I saved you some time! 🙂

[nova yacht]

Ever since getting the Face Cam mk2, if I have it enabled in OBS under the virtual camera to use the effects, the Camera Hub (seemingly) stops responding and causes my audio to turn robotic, requiring a complete restart to fix it all.. Is this a known issue? I'm gonna try the usual steps as well reinstalling shortly, but never had anything like this before

[late breach]

Is it remove on camerahub?

[lyric hull]

My elgator prompter randomly loses connectiin and glitching. Casuing my screens to flash

It happens all the time.

[final cloak]

Facecam neo just arrived. Camera hub freshly installed and firmware version checked. MacOS 12.7.5
Everything seems to be working right including saving settings to the device, except focus.

Autofocus wobbles all around, looks like it will settle on me, and then decides to focus super far and the whole image is blurry.
Correct focus seems to be 35.
If I set that manually it works, and I save settings. But when I open OBS or anything it will start up blurry just like the focus went all the way out again, even though it’s set manual to 35.
If I open camera hub and trigger the focus it correctly goes to 35 and will stay there.
But this seems to happen every time. Launching an app that uses the camera (including camera hub with preview) focus will go all the way out until I trigger it.
Is there a trick to this? Do I have a bad unit?

A friend got one same day and his doesn’t have this issue. Seem auto is fine for him.
He is on a later version of macOS I think.

[brisk spire]

Hi All... I just got a Prompter... So far I really like it 🙂

Does anyone have a solution for a shorter camera shelf (without sawing it off 🙂 )

I would like to be able to move my desk closer to the wall

[night viper]

Hey Johan, what do you mean by camera shelf?

[night viper]

do you have it connected directly into your computer or into a usb hub?

[brisk spire]

I mean the L shaped part that is screwed to the back of the prompter, where you screw the camera.

[night viper]

Gotcha. No there isn't any alternative. The only option I can think of is a custom 3d printed piece, but there is not any current 3d print file for a shorter mount on the marketplace. I would recommend you submit feedback or a support request the Elgato team can bring awareness to it and maybe help find solutions.

[brisk spire]

I will do that... I could possibly just buy a metal L bracket and cut it to size. I think I have screws somewhere

I was just curious if someone had done something similar

[night viper]

yeah im curious now too cause when i looked at my prompter it could definitely benefit from a shorter piece haha

[brisk spire]

I will let you know how I solved it

[lyric hull]

into pc

[viscid prism]

Hey guys!
Does anyone in here use EpocCam with an iPhone wirelessly?
I'm trying to set it up in this particular scenario.

My PC has the wireless card turned off, it's connected through a hub to my home WiFi.

I know it can work because I was using this other software "Camo" to do it, and it worked without any setting up required.
I'd rather use EpocCam though (also I just paid for it lol)

[agile arrow]

IDK why it lags when i use epoccam pro from my 15 PM to my macbook.

But when it did work, it was amazing to use with a SD+

[viscid prism]

I just used it with the USB cable, works perfectly that way

I'm sure I'm just missing something to make the two apps (PC and phone) communicate.

The other app Camo did it without me doing anything, so I know it's possible

But that one is annoying because it kept trying to control my other webcam, I had to manually disable that every time I ran it. So it's unusable.

[sly nimbus]

Ok guys... How does one remove crayon from the lens of a facecam? My 9 year old decided to crayon it up for some reason. 🤬

[gray tinsel]

That's a new one on me. Maybe a paper towel soaked in very hot water to melt the wax and wick it away (make sure to dab, not wipe though). Alternatively if the wax is solid enough it might just flake off with a lint free cloth like a shamwow

[sly nimbus]

Yeah... Not a typical issue. 😅

I tried using a soft q-tip to just remove it dry and that didn't work

I'm treating it like a camera lens in terms of what I can use

Apparently I have 91% isopropyl alcohol that I just found

[sly nimbus]

Ok just gave the isopropyl and a q-tip a go and that seemed to rush pretty well... Just had to have a really light touch

[lyric hull]

My elgator prompter randomly loses connectiin and glitching. Casuing my screens to flash

Plugged into motherboard pc. Both 2.1 and 3.2 ports same issue randomly like a bandwitch issue

[sand fossil]

try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[scenic fiber]

This was a first

😂

[sly nimbus]

Yeah, definitely unique. I think I got it sorted, though... The alcohol worked pretty well

[left hare]

vertical display mode does NOT support full sentences in the prompter.

i need to manually cut off the sentences so they fit in the screen.

It would be amazing if i the software would fit the sentences automatically in the promter in vertical mode ❤️

[scenic fiber]

This is a great suggestion, consider dropping it in #feature-request bro @left hare

[left hare]

Cooolll will do!

[dusty oracle]

So I recently got given an old iPhone 12 Pro and wanted to use it as a 2nd webcam for my streams. The phone connects to the Camera Hub just fine via Wi-Fi but whenever I connect via USB, the software will detect the phone for about 10 seconds, then it'll disconnect and I can't do anything. Any help would be awesome as I did get the pro version of the app and haven't been able to really use it via USB
(Side note, I have no issues using any of this on my laptop, it's just my PC that the issue is happening with)

[scenic fiber]

Do you have iTunes installed?

[dusty oracle]

@scenic fiber I didnt. But I've also tested it with iTunes installed etc

[hollow kettle]

guys im using the epoccam pro hub on my phone and it keeps disconnecting every 20 seconds

connected with usb

[dusty oracle]

I've given up with getting this to work via USB

[gray tinsel]

Did you reach out to #official-tech-support yet? For software issues like that, they sometimes have the ability to pull data from the app to see what's causing issues. Beyond that does the device itself stay connected and just the software disconnects, or does the whole device disconnect and reconnect to the USB?

[dusty oracle]

I did a support ticket via the site. Didnt do tech support. And my PC sees the phone is connected. But the software will disconnect and I just get trying to connect on the phone

Tho it's not just Camera Hub that DCs, its almost like everything stops seeing the phone, but the phone will still charge and when you go into device manager, it still sees the phone connected.

[merry flower]

Anyone found/have a good carrying case for the Prompter?

[violet hawk]

Saw someone awhile back ask the same question, and some other dude recommended one of those durable plastic cases for camera equipment filled with foam, and then he measured out the perfect fit and cut out the excess foam

[merry flower]

Yeah, might have to go that route. I’m not much for arts & crafts tho 😬

[violet hawk]

Me neither but i'd measure several times and cut once ^^

probably a lot of extra space to fit objective or cables also depending on size of case you go with 😄

I did basically the exact same thing for a hardcase for one of my guitars ages ago, laid the guitar on the foam, scribbled an outline and sharp blade

Wasn't exactly pretty but sure saved me like 100bucks than buying a proper case designed for the guitar

[sly nimbus]

Update on crayon... The 91% alcohol removed it but the picture wasn't as crisp anymore. I think it wasn't able to get all the wax off and just... Left residue

So, unfortunately, my new facecam is pretty much dead

D'oh

[gray tinsel]

I'd check with support though #official-tech-support and see if they have any recommendations. Standard photographic lens cleaner might do the job if there's just a bit of residue left

[sly nimbus]

Yeah, that was what I originally used and it didn't work

The crayon wax is tenacious

[lost wraith]

@gray tinsel to answer your question: the same artefacting happens everywhere, not just in OBS.

[gray tinsel]

Okay that narrows down a few things - but usually that sort of problem works out to be an issue with the HDMI cable or the camlink itself. You happen to have a monitor or TV around that you can plug the camera with that same HDMI cable into to see if the problem follows that or if it stays with the Cam Link?

[lost wraith]

As in plug it in directly without using the Cam link?

[gray tinsel]

Yes - we want to make sure the output from the camera and that cable is clear before we spend too much time poking at the link with the card

[lost wraith]

I didn't know that was possible - Let me try!

[gray tinsel]

All good - a lot of people forget it. But that's what a lot of cameras had HDMI for - live previews we abuse for streaming, as well as video playback 🙂

[lost wraith]

I plugged the camera directly into my monitor via HDMI but how do I get it to show?

[gray tinsel]

The monitor should have buttons for switching the inputs

[lost wraith]

Oh right!

OK, just tried and no fragmentation this way!

[lost wraith]

Is there a way to directly input this into OBS without needing the Cam Link?

[gray tinsel]

Good, we can assume cable is good then (that was my main concern, some will degrade with time as things move around).
You'd still need a Cam Link or Captuer Card though (unless the Camera has a direct USB webcam mode). PCs don't have HDMI Inputs by default, which is what Cam Link does.

[lost wraith]

[gray tinsel]

I'd pop the cam link out of the PC, let it sit about 3 minutes before plugging it back in so it fully discharges and resets, and try the setup again to see if anything changes

[lost wraith]

Ok, I will give that a try and get back to you! When plugging it back in, should I put it into a regular (dark blue) port or into a 3.2 port?

[gray tinsel]

Either 3.0 (dark blue) or 3.2 ports should work fine. If you have other ones to try doesn't hurt to try it in a different port either

[lost wraith]

Sadly same issue seems to persist

[gray tinsel]

If you go into Camera Hub, at the top left where the Device section is, if you click on the little slider bar icon at the top, does it list any firmware updates?

[lost wraith]

you mean this?

[gray tinsel]

Not there, no, the setting in the Camera Hub app - will look something like this (though I've got a Facecam there not the Cam Link)

[lost wraith]

I don't have that installed at the moment! Let me change that real quick.

[lost wraith]

OK, I think it might be fixed? I downloaded it and in the preview of Camera Hub are no artefacts!

[gray tinsel]

Okay, that's good at least - you can either close Camera Hub now or you can just click the eye in the bottom right to hide the preview (only one app can use the Cam Link at a time).

[lost wraith]

The little slide bar does not show any updates btw.

[gray tinsel]

Good to know

[lost wraith]

The artefacts sadly seem to persist within OBS

[gray tinsel]

Can you share a screenshot of the properties for the Cam Link in OBS? (Windows Key + Shift + S will let you select just part of the screen to take a screenshot from)

You might also want to right click on it the cam link and check the filters section to make sure there's no filter stuck in there that's distorting things

[lost wraith]

you mean this?

[gray tinsel]

Yeah

[lost wraith]

I turned off all filters but the issue persists

[gray tinsel]

That's exactly what I expected those settings to look like. Have you restarted the whole PC since this started?

You could also try passing it through the Elgato Virtual Camera first - Camera Hub will install that so it should show up in OBS now.

[lost wraith]

By restarted do you mean simply turned it off and on? Because if yes, I do that on a daily basis.

[gray tinsel]

Full shut down though, or just putting it to sleep?

[lost wraith]

Always full shutdown

I can try restarting it fully once more now though!

[lost wraith]

Is there a reason for this?

[gray tinsel]

Just to see if it's specifically the raw Cam Link feed OBS is having issues with mostly.

[lost wraith]

Let me restart and give that a try

Installing a windows update and will get back to you after the restart

[gray tinsel]

Sounds good

[lost wraith]

I changed the camera input within OBS to the virtual camera and that seems to have resolved the issue with the fragmentation!

[gray tinsel]

Yeah - that passes it through Camera Hub first. Means OBS isn't having a good time pulling raw video through the Cam Link for some reaosn

It might even fix itself if you switch it back now - or remove the whole Source and add it back

[lost wraith]

There seems to be still a tiny bit remaining but now it's green and a lot less noticable

[gray tinsel]

Huh, no idea why that would shift the colour at all

weird

[lost wraith]

As soon as I switch back to the direct Cam Link input, the black fragments come back

[gray tinsel]

Even if you delete the whole thing from your sources list and put it back from scratch?

[lost wraith]

and some green on my arm

[lost wraith]

i'd rather not do that if possible, so i don't have to redo my filters (that are currently deactivated)

[gray tinsel]

You could try adding it again and just clicking the eye on the sources list to hide the first one (you might have to set it to another camera or something first to get it to let you use it). That'd at least see if it fixes the issue or not

[lost wraith]

just tried doing that but same issue persists

but honestly, this one is not as desruptive as the previous one - not sure if it's even something we can fix?

[gray tinsel]

Can't say - might be somethign the OBS discord might have some insight on? Since we know it works fine in Camera Hub it's not likely a hardware issue

[lost wraith]

I'm thinking the issue might also be related to camera settings, so I'll play around with it a little!

Thank you for your help

[gray tinsel]

No problem, good luck with it!

[uneven zenith]

Hey guys, got my new Facecam pro today, tried plugging into my USB-C port and its not being detected. When I plug it into another PC it works, and if I plug my phone into the USB-C port of the not working PC, I can charge and access the files on my phone. Anyone know why the webcam is not being detected??

[gray tinsel]

Check with USB Tree Viewer to see if the camera is seen, and if so what speeds it's connecting at (summary for it should list port, device and connection speeds) https://www.uwe-sieber.de/usbtreeview_e.html

[uneven zenith]

its not showing up

[gray tinsel]

Try with the cable you used with the phone - it might not be the right speed, but you know that one works with the port

[uneven zenith]

i used the cable that came with the facecam and it works (to charge and acccess my phone)

[gray tinsel]

This isn't on a hub or anything? And USB Tree Viewer doesn't show anything about unidentified devices when you check?

[uneven zenith]

yeah it only shows up with my mouse and keyboard, unless there is a seperate place i should look for unidentified devices

[gray tinsel]

When you first plug in the camera does it make the USB device connected noise? And does the light show up on the camera (green) for a second or two?

Also is the port on the computer USB 3.0 speed or faster? (Most USB type C connectors are but it is possible to have a USB 2.0 one)

[uneven zenith]

doesnt make any connected sound and no light on the camera. The usb-c port is a 3.1 Gen 1 port

[gray tinsel]

Huh, that's throwing me. You know the cable works, you know the camera works on another PC, the port is the right spec and works with other things. . .
If you hook it up on the other PC are there any firmware updates available for the camera in Camera Hub?

[uneven zenith]

nope, its on the latest version

[gray tinsel]

Does a cold reboot of the PC do anything where you leave it shut fully down for 20-30 seconds before powering it back on?

[uneven zenith]

nope, still doesnt show up

i previously unplugged the power cable as well

[gray tinsel]

Doesn't show up at all in Windows Device Manager either? Are there any other ports you can use? It'll work in a USB-A port if you have a USB 3.0 speed cable for it

[uneven zenith]

doesnt show up in windows device manager, unless its under the name of another device. I only got 1 usb-c port. I do have an orange usb-c to usb-a cable, but dont think its a 3.0 speed cable, the inside is orange

[gray tinsel]

It might still at least show up with an error on a slower cable - but I'm drawing a blank at the moment here. Might be worth checking with #official-tech-support to see what they say on it.

It sounds like some sort of compatibility problem, but I'm not aware of any compatibility issues with Facecam Pro and some USB ports atm

[uneven zenith]

i plugged it in and says its a usb 2.0 connection, if that means anything

for the usb-a cable

[gray tinsel]

It does show up though, does it?

[uneven zenith]

yes inside camhub

[gray tinsel]

BUt yeah, it won't work with a USB 2.0 cable - but that means you might be able to get it working with another USB-C to USB-A cable

But I'm not sure why it's not working with your USB-C to USB-C

I'd check with support on that because odds are it's some sort of niche compatibility problem

Since everything works fine on the other PC

[uneven zenith]

alright thanks for your help

[gray tinsel]

No owrries, sorry I don't have a clear answer on what's gonig on there

[lost wraith]

I'm having an issue with the camera hub not showing my camera input through cam link I don't have any other programs using the camera open at the same time, this problem started happening after my PC crashed and I can't seem to get it to work since, despite multiple restarts

Sorry to bother you with this but do you have an idea on how I could resolve the issue @gray tinsel

[gray tinsel]

What's the HDMI resolution set to in the Camera settings? Cam Link 4K can do either 1080p60 or 4K30 - but if it's 4K60 output CamLink won't get a signal

[lost wraith]

You mean in my actual camera?

[gray tinsel]

yes