capture-cards

[lone crypt]

Neo is all you’ll need unless you want to use a chat link audio at any point, since it doesn’t have an analog audio input. (HDMI audio only)

And if you will ever want to capture higher resolution or frame rate, you should go bigger than Neo.

[ornate wave]

What’s chat link audio?

Thank you!!

[lone crypt]

Party chat game chat, people in game you are having voice comms with…
That stuff won’t generally go to hdmi audio since it would be directed to a headset so it doesn’t bleed into the mic.
The chat link cable is a splitter that splits the audio you hear (which includes voice comms in game) and patches that into the capture card analog audio port.
You can also use a line input on the computer for this, if it has one.

[ornate wave]

Ohhhh thank you!

[mellow sluice]

I capture from my swtich 2 with a neo capture card. Didn't break the bank and works great with my 1080p monitor / capture. Either that or the 4ks, but the Neo will be compatible with more because it's a slower spec of USB.

[lone crypt]

Switch 2 in particular is capable of resolutions and refresh rates higher than the Neo can capture.

[mellow sluice]

I just mention mine as a switch 2. OP says they have a switch 1, which is 1080p, which the neo is perfectly capable of capturing

I have also previously used a 4k mk2, but that's pcie and not compatible with all computers

[modern osprey]

my elgato 4K X sometimes has this audio glitch where it cuts off for only a split second. it only happens to me when i listen to the OBS monitoring, not the recording though. it happens every 10 minutes or so i wanna say. also, i had another problem a while back when the 4K X had this weird audio playing when it shouldn't, but i think i fixed it by accident by just adding the capture card to wave link? that was weird, but if anyone has a solution for my current problem now, that'd be appreciated. :))

[arctic hare]

Wondering if anyone has any ideas for a fix for my situation.
Bought an Elgato HD60 Pro last night to use at work, got it installed today and I am unable to get signal in OBS or 4k Capture Utility. I had the old version of Game Capture installed, and it did the same thing there. Drivers should all be up to date, installed from Elgatos website.

Every time I open 4k Capture Utility/Game Capture it would prompt "System Reboot Required". I have restarted 10+ times, and it still comes up. Windows 11 up to date, all drivers installed. The only thing else that I can think of doing is a bios update/reinstall but I feel like that is a bit much.

I tried a NZXT capture card that I had and it worked fine in OBS. I have tried different PCIE slots on the motherboard. Here is a PC part list ->https://pcpartpicker.com/user/miles.hodson/saved/rdqmFT

I am trying to capture a Switch 1, if that matters

Any suggestions?

[past basin]

Are your Nvidia drivers updated? 590 and up don't work with 4K Capture Utility as Nvidia removed some options. You'd want the HD60 Pro driver for that and then try a third party app like Meld Studio or OBS

[arctic hare]

Yes, just resintalled them today

[past basin]

I imagine the drivers would likely break the even older app too

[past basin]

Then try Meld or OBS. The old apps are no longer updated

[arctic hare]

OBS still has the same issues, I can try Meld

Well, resintalled Nvidia Drivers, Unistalled 4k Capture Utility and restarted, same thing

[past basin]

Try installing the driver from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers if you haven't already

[arctic hare]

Yeah I’ve tried that one already. Still nothing. Gonna take it home and try it on my desktop and see if I can get anything. Kinda feel like I might have gotten ripped off on this.

[past basin]

I mean it's 9 year old card that's been discontinued 4 years at this point so I'm guessing it was used? Did the irrigator original seller provide proof it was operational? #official-tech-support might be able to help here too

[tawny gust]

Hi, I have a Neo Capture I have been using for a couple of months and recently it started freezing quite often and I have no idea how to fix it beside unplug and replug and even then it might still freeze after 20-30mins. I have tried numerous fixes and still no help.

Also with the capture card, at the start I am able to have audio to my wireless headset and OBS at the same time but in the past 2 weeks somehow it just stopped working, I was able to output it to my headset on PS5 and still get audio to my OBS feed which apparently isnt normal, its frustrating considering it was working and now I have no game and party audio when i try to stream.

Any help is appreciated

[north phoenix]

hello, i have the elgato 4K S, and i am trying to stream through OBS and i cannot figure out how to get the audio to come through from my PS5

[warped ledge]

did you add the capture card as an udio input and mute the video souce?

[north phoenix]

i believe so, yes.

[warped ledge]

have you tried a different port?

[north phoenix]

for the audio input?

[warped ledge]

no the capture card.

[north phoenix]

im not really sure what you mean by that. the capture card is plugged in correctly and the 3.5mm is plugged into the chat link pro and the line out port on the back of the pc

[warped ledge]

oh chat link, change your audio to analog. sorry, I was unaware you had that connected.

[north phoenix]

It is changed to analog

[warped ledge]

ok, are you trying to listen through OBS, or no?

[north phoenix]

I am trying to hear my ps5 through Obs

[warped ledge]

monitor and output the audio, but if you're listening with a chatlink, you should already be hearing the game via headset.

[north phoenix]

I did set it to monitor and output and still nothing

[warped ledge]

if you're using a chatlink pro, you should be hearing it through the aux cable not OBS.

[north phoenix]

I tried doing it with and without the chatting pro and didn’t hear anything through either

[warped ledge]

are you using in game chat/partychat?

[north phoenix]

No

[warped ledge]

then I'd remove the cable, change the audio to over hdmi, and monitor and output the audio in obs, setup the console to also do audio over hdmi.

[north phoenix]

Ps5 is set to hdmi, audio input capture is set to my capture card, still nothing

[north phoenix]

Okay I got it to work, but now I’m heading an echo on my stream, yk anything about that?

[uneven summit]

Hello I have a el gato capture card NEO and for whatever reason it says that it’s set to 720p 30HZ, all I did was mess with some audio settings to attempt to get it to not sound all glitchy, oh and it also keeps saying that there’s a USB communication issue and to reconnect it which I’ve done multiple times, into a USB 3.0 port, and it still refuses to work

Before all of this it was set to 1920x1080p 60HZ

But it would randomly disconnect from my recording software

And I’ve been dealing with this issue for the past 3 hours

oh

I guess their account got hacked

How unfortunate

[turbid cloud]

Using th elgato HD60 X on my ps5 to MacBook M4 just bought the capture card and I’m having issues! It’s so laggy and I don’t know what to do as never had this issues with other capture cards

Do I change settings? Download a certain program? If someone can help that would be great

[lone crypt]

If Elgato studio is saying there is a usb connectivity issue, then that’s at least part of your problem. It’s not lying; if it says you’re not connected at usb 3.0 speeds, then either your port isn’t fast enough or something is causing it to fall back to usb 2.0 speeds. Some pins aren’t connecting.

[lone crypt]

Trying other apps is a good first step to isolate the issue.

[mental falcon]

so I've been streaming and recording with the 4kx capture card connected to my ps5 and whenever i try to record in 1440p 60fps I've run into issues where the recording randomly drop frames. so on streamlabs obs i set everything up for 1440p 60fps and with the recordings being in CQP and i cant seem to recording without frame drops. the game I've been recording is re9. I'm not sure if it the game or the maybe something I've set up. Mind you im using my 5070 to render this to make the videos smoother so im not sure what to do at this point

[torpid island]

Is the HD60S+ not compatible with the PS5 no more? Worked for years and all of a sudden doesn’t show on my obs screen. Just a black screen but audio works perfectly. Looked all over the internet and couldn’t find a fix without having to try the same thing over and over again.

[mental falcon]

did you disable hdcp in the settings for the ps5

[torpid island]

Yes

I used to stream non stop and one day, the pass through runs perfect but the stream preview is a black screen

So I even tried with my steam deck, same issue

[mental falcon]

Could be one of the hdmi cables then if your getting audio but not the display

[torpid island]

The In hdmi cable right?

Since the pass through works perfectly?

[mental falcon]

Possibly

[lone crypt]

Nothing changed about hd60s+.
So find what’s different about your setup.

[mental falcon]

Looking for some help on this if anyone can assist

[torpid island]

I been trying to look into it but I really don’t know what’s left! It was working day by day and then one day, just a black screen not showing gameplay of anything. I haven’t changed any setting or software with my capture card

I even bought a new USB-C to USB A 3.0 plug just in case but it didn’t fix it either

[lone crypt]

Any other apps using the card at the time?
How about just trying a different app to check if it’s the same behavior?

Other than that, would need details

[torpid island]

You free to Dm

[lone crypt]

I don’t accept DMs; too chaotic and keeps help visible so it can be helpful to others

[past basin]

You mean you're using the 5070 to encode? Render would be the process of drawing, eg drawing it on the screen, or more commonly the console drawing the actual video frames. Those frames are encoded during capture, not rendered.

Is the frame issue you see visible in the preview screen? Do you see it if you receive the capture card the equation entirely and hook it right to your monitor? Knowing that would let you know if it's the console trying to keep up or not

[mental falcon]

The frame drop I’ve noticed in the preview and in the recording but I have no clue on how to resolve it

At least when I’m gaming the frames are stable with no frame drops when looking at my monitor connected to the ps5 but when looking at the preview then recording is where the frame drop occurs

[past basin]

HD60 S+ is an older card and doesn't support all modes the PS5 does. Make sure VRR, HDR and 120hz mode are disabled and that the resolution isn't set to 1440p, as the world be issues with all those with HD60S +. You also want to make sure no other apps are using the card in the background or you'd get the black screen - common things that could cause that are apps like the Nvidia Broadcast virtual camera if it defaults to your HD60 S+ for its its default camera

[past basin]

Do you get it with Elgato Studio then? Using another app will help you narrow down if it might be a software setting

[mental falcon]

Tbh I’ve never used the elgato studio for recording or streaming. Everything I do is through streamlabs

Ive been looking online to try and optimize this so that way I record in 1440p 60fps with no frame drops but I haven’t found anything that helps.

[torpid island]

I never heard of Nvidia Broadcast Virtual Camera.. I’ll check it out

[past basin]

That's why I suggested a specific app for testing with, in case you didn't have one already. You don't have to switch for good just use it to help narrow the problem down. If it issue is the same between apps it's rules out a lot of issue

[past basin]

That was an example of apps that might be hogging your capture card (only one app can use it at a time), not a suggestion on an app to try

[mental falcon]

So imma game for a bit then I’ll record it with the elgato app and see if the stuttering still persists

[torpid island]

Copy that, if there’s a way for me to see what apps default to the capture card once turning on, it would be helpful but I’ll keep you informed on a fix

[past basin]

Good luck, I'm headed out for the day there now but will check in later

[past basin]

If you're on Windows 11 the privacy and security settings has a camera section that will tell you any apps making calls to your cameras, which includes your capture cards. Check any apps showing in there to see if they might be set to default to your capture card

[torpid island]

Copy that

[mental falcon]

so i ended recording some re9 gameplay with the elgato app and am looking back on it as we speak and there is no frame drops or anything of that nature. This means streamlabs is the reason why my recording have random frame drops and sometimes look choppy

[past basin]

Could be - in that case their support team is probably the best place to look. I can suggest a couple things to check though - eg in the properties for the video capture device try setting buffering both on and off and see if either helps. Also check your main video settings to make sure the video frame rate is set to what you expected, since that's in a different location than your actual encoding settings

[uneven summit]

But when I first plugged it in it was working perfectly, well.. not really, it was recording in 1080p but it kept disconnecting and the audio sounded horrible

It was like

Very choppy

I like messed with some settings in windows to get the audio sounding better

And then it just decided to stop working

[lone crypt]

…which could have been a usb connectivity issue.

Dirty or broken pins going in and out…. If it’s on the edge or something.
Could all the the same thing

But even if it’s not, the usb 2.0 means that at least some of the time, the additional pins needed for 3.0 aren’t connecting. So solve that. And then if there are still other issues tackle those then.

[past basin]

If you don't have enough USB bandwidth you get resolution caps and audio issues if it works at all. Often if you go above 720 it'll be choppy at all hell

[uneven summit]

They probably are dirty..

[uneven summit]

Yeah but nothing shows up in my recording software anymore

In obs it stays black

And in the 4K software it just tells me there’s issues

And my capture card flashes red for a second and flashes like a bright white and a slightly darker white

[past basin]

That's what's supposed to happen when there's a USB issue. There are edge cases where it will try to send video but it is not supposed to

Yeah, that's all consistent with USB speed issues

You can try an app like USB Device Tree Viewer to get more info -that'll give you a summary that lists speeds for port, device and connection specifically so you know where the problem is

https://www.uwe-sieber.de/usbtreeview_e.html

[uneven summit]

I used it

And for whatever reason it told me that those usb ports are 2.1 for whatever reason

But when I check device manager in windows

To clarify I have to

And in device manager it tells me I have like 6 and they all say “USB 3.0”

And even on my case, those ports are labeled 3.0

So have I been lied to this whole time?

[past basin]

2.1 indicates a 3.x or higher port in backwards compatibility mode. Most likely you have a cable issue - dirt or degradation/damage

Or you have it going though a hub or adapter that isn't the right speed

[wicked current]

One message removed from a suspended account.

[turbid cloud]

can someone tell me how to remove blue tint when using cspture card to tiktok studios? im on macbook M4 what program do i need?

[modern osprey]

just wanna follow up, i tried to listen to the capture card on windows sound settings, but the glitch still occurs there.

[torpid island]

HDCP is off, VRR is off, 1080p, HDR off, I changed HDMI cables, and changed the USB-C plug! No cameras are connected and no apps are open. I give up fr! lol

[supple mango]

my capture in obs just wont budge away from 1080p even if i manually select 1440p? 4k pro, nintendo switch 2

[supple mango]

ok so putting the video format to nv12 made it snap to full size but it looks blurry, like just upscaling 1080p to 1440

[uneven summit]

Hey I was here uh earlier I managed to someway somehow get my Elgato neo capture card working at 1080p by plugging my capture card into the back of my pc and back at the top.. anywho.. now I’m having issues with the audio, it’s like fine for the most part but like it sounds like a little glitchy sometimes like it’ll like cut out for a split second or glitch out for a second

Does anyone know a fix to this?

[uneven summit]

Never mind my el gato neo decided to stop working AGAIN

[uneven summit]

Got it fixed again.

Could anyone still help me?

🥹💔

[lone crypt]

Not without more detail, but sounds like usb issues, most likely

[lone crypt]

Try a different edid setting.
Usually display or merged works when a passthrough display is connected, and internal is usually best if no display is connected.
And power cycle devices when changing edid to make sure it takes.

[supple mango]

tried mixing and matching but it still looks off

also idk why the "capture" says 1080p?

[lone crypt]

Don’t know… how dos it behave in a different app?

[supple mango]

idk how to even explain this

[oblique stirrup]

Hey Guys hope everyone is good, I want some guidance as I am confused and lost on which capture card will have more benefit for my dual setup. So I have a 4K monitor 240hz, In all my games I can reach 240fps at 4K. What will be the best Capture card for recording at 4K and streaming at 2k? I am wondering between the 4K X or 4K pro. Thanks.

[supple mango]

that would be the 4k ones, i guess the 4k pro?

[oblique stirrup]

Forgot to write which ones i am confused for the 4k pro or 4k X

[supple mango]

for 2 desktops id say the pro

[lone crypt]

The site seems to say the 4kX can capture higher frame rates at 4k

You will need a usb 3.2 gen 2 port (10gbps)

But nothing from Elgato captures above 4kp144

If you’re playing at 240 you could dupe a 120 copy to the capture card.

[oblique stirrup]

i have a 10gbps usb c ports

[lone crypt]

Or see if OBS preview projector can send a 144 copy to the capture card. OBS is pretty amazing and might be able to get a smooth 144 capture from a 240 gameplay. Project that to the capture card.

[oblique stirrup]

so lets say if a ps5 game runs at 120fps the 4K X should be able to capture 4k120 correct?

[lone crypt]

That’s what the site says

[prime widget]

Just bought cam link 4k. Having a bit of settings problem, probably on my Camera - 700D.

the image is quite squished and black bars are still appearing when plugged in.

when unplugged its showing the full frame on the screen but not when HDMI is plugged in. Am confused

[sly lark]

I need help. I've been trying to set up my Elgato HD60 x, and it just won't pick up any hdmi signal from my xbox series x, I know the hdmi works, and I've disabled hdr10, but it just won't connect.
There's also no indicator LED showing up on my elgato even when everything should be fine (right cable, 3.2 slot, and privacy settings are allowing it and connecting it)

[lethal vessel]

4k60 Pro in Stream PC locks out my gaming pc to under 144hz. Main monitor is 4k 240hz. I can get decent frames when I use the 4k60Pro at 1440p. However I have to game on my main pc at 2k vs 4k. Is this a known compatabilty that i cant get a workaround for?

[split sand]

Hello, thought i did my research in advance. now seeking assistance.
I have the 4K X, and I'm hoping to Record/Stream PS3 gameplay content
I know about the HDCP issues, so I picked up a Orei UHDS-102 Splitter.

Video is passing through for a few seconds, before cutting out. seeming to suggest a handshake was made?
I'm confused if this is still a HDCP issue? is it the splitter, and i need further research?
if the EDID is being re-interpreted by 4K X after handshake? is it too "new" and i need to look into something like the HD60?
-Thank you in advance!

[past basin]

We can't help with HDCP stripping here per the mods (legal issues in many areas and as it's a brand server), but iirc OREI no longer makes bypass splitters (see above legal issues, they had to adhere or be blocked from sale so updated to support it correctly). That sounds exactly like a HDCP issue though.

[split sand]

😎 more research it is then
i appreciate the insight

[past basin]

The original 4K60 Pro is a HDMI 2.0 device. Your best bet here is to clone your setup instead. GPU and Capture card to different ports on the GPU, clone with Windows and let the GPU sort things out. Clone the monitor to the card and not the other way around or you'll cap at the cards max. This way monitor can run at full settings, while card gets a lower refresh rate it can handle

[past basin]

Good luck with it

[lethal vessel]

My main pc GPU is a 5080 and running HDMI 2.0 out to the Stream PC. Stream PC has a 3070 running to my 3rd monitor and the capture card is on a different PCI slot running 4x.

[past basin]

Set it up in cloned mode then. Monitor to one GPU port on the gaming PC, capture card to the other, leave the HDMI outb on the capture card empty and clone the screen with Windows display settings. Then the card can get 4K60 while the monitor gets whatever it needs. You can't run 4K240 over HDMI 2.0, it caps at 4K60. So cloning the monitor to the card instead you get 4K240 on your main screen and 4K60 to the capture card

That's about all I can say for now, about to board a plane, was just checking in while I was waiting. I'll check back in several hours when I land if you have any more questions

[lethal vessel]

So that is my current setup. Ill test it out again and get some screenshots of my control panel to show you the issues along with elgato. I had to run a custom EDID to get the 4k60 on the capture card.

[digital whale]

I am faced with a challenge, I sold my GPU, but I want to make a video with iGPU. My monitor and motherboard only has 1 HDMI port. Is it possible to make a video with an Elgato HD60 pro with a gaming and streaming PC in these conditions?

I do think I have an HDMI splitter laying around somewhere i dont know if that will help

[forest terrace]

bro im so confused idk what happened but it seemed like i had gotten kicked out the server or something idk

but i been streaming all day for like the past 8 hours and so far the only problem ive had is my capture card's static

[lethal vessel]

What's your capture card? I had static issues with my 4k60pro.

[forest terrace]

Hd60 x

The original problem was it disconnecting over and over it hasnt done that all day

[lethal vessel]

I had to do 2 seperate captures in OBS. One for video and a 2nd for Audio from the 4k60pro

The static would be random and cause audio issues

[forest terrace]

Yeah mine is happening and i only have my capture card being seen by having my display as a source on obs and tt live studio

[stray hedge]

For people who capture multiple consoles with the 4K X, what has your solution been if you've been able to avoid swapping the hdmi every time? I'm hoping to get a device (~HDMI Switch) that preserves the quality of all console sources with 0 latency added. If anyone knows if Elgato recommends a particular solution, I would appreciate that as well.

[arctic hare]

Back again, did more troubleshooting over the weekend and made notes of everything I did. I have to be doing something stupid for this to not be working. Link to google docs - https://docs.google.com/document/d/14WqNIyctApM53Bch1yXzEHGXlogyJqYLMs_m-1xEDo8/edit?usp=sharing
I am planning on calling support here during my lunch break to see if they can think of anything. Shouldn't have tried to cheap out and get something used, but the price of a new one was just to much

If anyone has any ideas, I am all ears

[past basin]

Make sure you cloned the monitor to the card and not the card to the monitor if that happens. Source sets what will offer the highest options. If you're using NVidia Control panel you can go to the multiple display setup and right click the screens in the layout and it'll let you set the source, which is more clear than the windows one. Also to double check both monitor and capture card on on the main GPU right, nothing going to the motherboard port?

[past basin]

If you're not getting a light check that Elgato Studio sees the device and doesn't throw any warnings - if it does then check the device info window in there to see if the firmware is up to date.

[past basin]

iirc the Rebel T5i / 700D needs custom firmware to get clean HDMI output. Not all DSLR or mirrorless can do a clean HDMI Output out of the box. The sensor is a different aspect ration which is probably the cause for the letterboxing on the stock one.

If you haven't already check if there's a Magic Latern firmware for that camera if you need to use it as your soruce - iirc that's the project for getting clean HDMI on the older canons

[prime widget]

Ive got Magic Lantern, ive read that its cause the aspect ratio of the mirror is 3:2 so it squishes for 16:9. Gotta get a new camera i guess

[past basin]

HDMI switch - it won't be true latency free, but it'll be effectively latency free since you're talking single digit milliseconds from a switch.
It's not officially recommended as mileage can vary between switches though, so make sure whatever one you're looking at is returnable if you have compatibility issues. Since you're on 4K X is should also support HDMI 2.1 / 8K60 / Ultra-Speed HDMI for the best results. I personally have one from Kinivo that works with my setup, but compatibility can change a bit depending on the setup (eg screens) used.

[past basin]

Possibly yeah -I had to upgrade of my old T3 for about the same reason - too many limits on the HDMI out on the older cameras. If you're using it in OBS you might be able to adjust aspect ration and crop in there, but that still has some limits

[sly lark]

Thank you for the response 🙏 everything is up to date and freshly installed, but still no light or anything

[past basin]

Elgato Studio sees the card and reports no errors though?

[sly lark]

Nope

Just shows no light and doesn’t pick up the hdmi signal

[past basin]

Oh, so nope is to errors, the app sees the card? What's the current firmware version?

[sly lark]

MCU: 31.0.0
Base: 25.7.16

But yeah, it looks like it's detecting the card just fine

[past basin]

What the. 31? That first but is supposed to be a date code for the year. huh. (older ones might report like 1.0 there if they haven't needed an update since we moved from 4KCU to Studio, but 31 is unexpected) Lets try reflashing the card, firmware might be corrupt. Give me a few minutes, I've just gotten back from a trip, have to set up so I can take some screenshots.

THough for now, open Elgato Studio, hold down the CTRL key and open device properties. That should force the upgrade button to be available - will it let you run the update or does it ask for a file?

[sly lark]

You're all good, thank you for the help!
Yeah, I've tried updating but it says everything is up to date

Both from 4k and studio

[past basin]

while holding CTRL when you opened it to force the update button available? If it thinks it has firmware from 2031 it's going to assume it's update which is why we want to hold CTRL here to force the update to be available, so that we can force flash it back to the actual current version

[sly lark]

Ahhh gotcha, it asks for a file

[past basin]

Okay, finding them with Studio is a bit of a pain since they're buried in a WindowsApps folder. While Studio is open, use CTRL-Shift-ESC to bring up Task manager. Search for Studio, Expand the list and right click the actual studio exe. Then go to Open File Location

It'll take you to the Studio folder, from there go to the Firmware Files folder. Then copy the location out of the address bar up top it'll be something like C:\Program Files\WindowsApps\Elgato.Studio_1.0.5.895_x64__g54w8ztgkx496\FirmwareFiles

But the trailing bit there changes which is why we have to get it this way

[sly lark]

Gotcha, which file am I looking for it to grab?

Oh, hd60x base bin?

[past basin]

Just need the location, though if you want to copy the file out look for the HD60 X rev2 files, especially the MCU one- once you've got it go back to Studio, and try to force update the firmware. Then you can look for the file in the directory

(or whatever directory you copy it too

We mostly want to get the file path because trying to get ther normally will have Windows throw a permission error when you get to WindowsApps - this skips that and goes right to the Elgato folder

[stray hedge]

Thank you for the response, I appreciate it 🙏

[past basin]

When you get to the file though the HD60 X Rev 2 MCU file is the main one I suggest flashing there though since it's the one reporting a 31 version. Your Base version looks about right

[past basin]

No worries, good luck with it!

[sly lark]

NICE! It has a light turned on on the card now!

I'll have to check if it will pick up hdmi later, but thank you so much

[past basin]

Good luck! You may have to disconnect and reconnect the USB after flashing firmware to get the card to reset in some cases if there are still hiccups

[prime escarp]

Hey guys! I’m having a sound issue with my HD60X. I have it connected to my PS5 and my TV and plugged into my PC. When I boot up OBS it shows like there is some sound being picked up but it’s not playing and sound. I’ve tried changing to “output and monitor” setting. I’ve tried making it a separate audio output and everything, I can’t get it to work.

[past basin]

Check your OBS is set to the right monitor output. In the main OBS settings, under audio, under the advanced section make sure it's set to output to the right device. You may need to restart OBS after changing it

[prime escarp]

I’ll definitely have to check that. While doing research last night, it seems like a lot of people are having similar issues regarding sound.

[past basin]

Could be an issue with the latest OBS update too - though if it is they're usually pretty quick with fixes.

I haven't had a chance to update my own yet to test it

[arctic hare]

Well, its toast

[prime escarp]

I don’t think it’s that, because when I open the Elgato capture utility, the same problem occurs.

[lethal vessel]

Gaming PC goes to Main Monitor and 2nd Screen. 3rd output goes to IN on 4K60Pro in the stream pc. 3070 in stream PC goes to its own monitor that i control via Mouse without Borders and Streamdeck.

[forest karma]

My HD60 S+ is showing a black screen in the elgato studio for my switch 2, but when i take a recording or screenshot i can see the game?? I’ve seen a lot of people with similar issues but it’s always for a play station device 🙂‍↕️

Tried to troubleshoot it for like 2 hours last night, I’m so lazy if I just buy a new capture card will it work 😭

[forest terrace]

Its it insane bro it disconnected only once and that was after my stream was disconnecting and it reconnected before the stream did.

I ended stream and restarted my pc and unplugged the chord going into the card and the usb going into the pc bc my friend thats what he did to fix hid and im pretty sure thats what i did too at first but it didnt stop this time

[torpid island]

Definitely gave up fr. Just going to get a new capture card soon

[forest terrace]

my capture card just disconected and reconnected bro i dont understand whats goin on how did i stream for 13 hours playing gta on xox if this thing was disconnecting non stop before

[karmic basin]

Hi everyone! I am having a very weird problem. I had my switch 2 plugged into my capture neo no problem for weeks. I away for a few fuss and used my switch while I was there, and since I've returned suddenly whenever I put ANY switch 2 into the dock, not just my usual one, the dock power indicator will blink twice, then be detected by my capture card. I tried using a different dock, a different switch, unplugging and replugging everything, swapping HDMI cables and nothing seems to be working. While the switch is in the dock it is charging, so I know it isn't a power issue. Has anyone experienced an issue like this before?

[smoky siren]

Hello. I have a problem connecting Elgato 4K S to OBS. I did everything according to the instructions and in OBS I still have a black screen. Any advice? Because I'm completely at a loss.

[weary quartz]

I’ve been having this issue with my Elgato , to when I’m on my deskstop and no game is playing. It’s show 1440p 60 but as soon as a open a game it’s goes to 1440p 144hz and says “no signal “

I’ve have tried two diffent pcie lanes swaps , tried a different hdmi 2.1 out of the box . Uninstalled and reinstalled the app

Dual pc set up

[lone crypt]

You didn’t say what model

[lone crypt]

“I did everything” is less helpful than you might think.

Run us through what you actually did. What apps are running… everything.
We can’t find anomalies in your setup without knowing details.

[smoky siren]

I already figured out the error, I had Elgatio Studio and OBS turned on at the same time. But now I'm struggling with the sound, even though I have a HyperX Cloud III S Wireless model headset and I'm looking for a solution so that I can hear the sound from PS and that the sound also works in OBS without using the chat link.

[lone crypt]

PS can not send audio to more than one place at a time. It can send audio to hdmi or to headset.
And I think game chat can only go to headset? (Or it would bleed into the mic)
I’m not a console guy but I’m pretty sure that’s the deal.

One audio output at a time, I know is true. PS limitation.

It can go to hdmi and you can monitor from OBS.
Or it can go to the controller’s headset port, and you can use a chat link cable to split it off to the computer or capture card analog port.

[weary quartz]

i have a elgato 4k pro streaming pc i9-14900k RTX 4080 super

[lone crypt]

Ok
What app are you using and have you tried any others?
Has it worked previously or is this a new install?

[weary quartz]

yup it worked on my old streaming pc with a 3080ti, i also changed my monitor to a 1440p 480hz monitor, and any game if its in fullscreen, borderless works but it just stuck on 1440p 60, i used to be abled to record 1440p 240hz

i look at my motherboard its compatibles, i even chnaged the pcie lane slot

[lone crypt]

But has it ever worked on this computer….

[weary quartz]

nope

[lone crypt]

K so, probably it’s a pcie bandwidth issue. Or that’s what we rule out first.

What app? Have you used Elgato Studio?

[weary quartz]

Elgato 4 K Utility app , yes, I changed the pcie lanes slot my mb is the MSI Z790-P Motherboard

[lone crypt]

Slot does not equal lanes. A full length slot could still have only 1 lane dedicated to it, for example.
Most motherboards share lanes between some pcie slots and their m.2 slots

The current app (Elgato Studio) often has better warnings for bandwidth issues.

[weary quartz]

okay thank you, ill update you once i get the app

[lone crypt]

I know on usb cards Elgato studio will tell you when it’s not connecting at the right bandwidth. So hopefully it will do that here.

But that’s what the evidence points to so far.

Your motherboard probably has shared lanes on some slots. Read the manual.
The card needs 4 lanes of at least pcie 2.0

It’s also possible there is a setting in bios, if the slot is not detecting the right PCIe mode when set to auto… you may be able to directly configure it.

[weary quartz]

yup looking at the slots i see that it needs x4/x8/x16 and its in my bottom one which support only up to x1

ill change it once im home from work ty so much

[tough sonnet]

I have an elgato Game Capture 4K S and play Nba2k26, I would like to capture in game trash talk moments but the game chat audio comes out of my controller speaker.

I use headphones to my PC with a Blue Yeti plugged into my PC, I get the PS5 audio through OBS Monitoring.

I would like to be able to hear the game chat audio through my headphones while just using my PS5 mic to speak through the PS5 to the person I am going up against.

I HAVE a chat link cable, does this come in to play at all?

Also when I’m using the chat link cable I get the game chat audio but I don’t get the in-game chat voice chat when people speak to my stream/obs

[lone crypt]

Yes, you use the chat link cable.
Console needs to be set to send game audio to the controller (as well as voice chat)

In elgeto studio app, set the capture card audio mode to analog.
Now exactly what you hear in your headphones connected to the controller is what the capture card records.

You still need a mic connected to the pc to record your voice for that capture.
(Mic on your console headset is only heard by others in your game, it doesn’t go to the capture card because that is only a copy of what you hear)

[past basin]

And you confirmed with NVidia Control Panel that the monitor is the source, not the capture card right? If you clone the capture card to the monitor instead it's going to trip your settings up and cap you at the capture card's limits.

[past basin]

Try another app like Meld or OBS - this could be an issue specific to Elgato Studio instead of the card. Similarly check that your GPU drivers are up to date - I recall seeing someone else hit this a few months ago and it was fixed with driver updates.

[past basin]

Powercycle your Switch 2 dock - leave power to it unplugged 30 seconds, preferably with the console out of it, then reconnect everything. If the power light on the dock is flashing like that I'd start there.

[forest karma]

Did try and update the GPU drivers already and had no change, will try a different app later

[weary quartz]

@lone crypt it work thanks man

[lone crypt]

[lethal vessel]

So I have done that. I am getting the 240hz. However with Smooth Motion on, I normally get 300fps. Now its like 180 and jumpy. Even though its allowing me to adjust both to 2160 240hz in control panel. If I remove the clone of both screens I get the normal performance in my game.

[lethal vessel]

I can get everything tuned to 1440p 144hz and have no fps issues. Yet I cannot adjust my main to 2160p. If I adjust the 4k60pro mk.2 to 2160 using a custom EDID I get stuttering in quality and low fps.

Elgato Capture software in 1440p mode shows its capturing 1440p. When I swap to 2160p it shows 1080p 60 capture.

[past basin]

This is the 4K60 Pro, NOT the newer 4K Pro right?

[lethal vessel]

4k60pro mk.2

[past basin]

Which app are you using it with - Elgato Studio or the old 4K Capture Utility? If the latter, which video encoder are you using in the recording settings?

[tough sonnet]

Hey I got the elgato studio app it’s called the 4k capture utility correct. Also I go to device and capture device and nothing pops up for me to even do the mode to analog I got my chat link pro connected and everything correctly but nothing shows up

[lone crypt]

Elgato studio is the app.

4k capture was end of life last year.

[tough sonnet]

Okay I will that

[tough sonnet]

Okay I’m here what do I do here

[lone crypt]

Button next to setting cog. Top right

[tough sonnet]

Okay

[past basin]

That is the menu from the cog, not the button left of the cog

[tough sonnet]

What is the cog

Sorry I’m new to this

[past basin]

cog/gear/sprocket

That's the menu you're looking for

[tough sonnet]

Like this

[tough sonnet]

I think I changed it

[past basin]

Looks right, that's the mode to have it in for using things like Chat Link

[tough sonnet]

Ohh okay so this should fix my problem with not be able to have the in-game voice chat in my obs and now I should have it now correct?

And do I have this open the whole time while streaming

[past basin]

I think jn already covered that, but set the PS5 audio out to go to Controller Headset with the Chat Link hooked up like that and you should get it

Once it's set you can use it with other apps like OBS, Streamlabs, meld, etc

Studio just has to be used to set the audio option

[tough sonnet]

For this where am I going on the ps5?

[tough sonnet]

Ohh alright

[tough sonnet]

I’m confused on this

[past basin]

In the PS5 settings, under audio

Usually the PS5 will switch to it automaticalyl when you connect a headset or chat link

[tough sonnet]

This?

[past basin]

Yep, looks like it did switch for you automatically

[tough sonnet]

So after doing that what I do now

[past basin]

Test it

[tough sonnet]

Oh my god thank you so much

It works

[past basin]

Thank Jn, he covered most of it, I just had screenshots for the menu location :). Glad you got it working!

[tough sonnet]

Thank you so much it works ❤️

[tough sonnet]

Thank you also

[past basin]

No worries, good luck with the rest of it!

[lone crypt]

[lethal vessel]

Ill look into the Studio Software. Recording setting on OBS or within the 4k Capture utility?

[mental falcon]

So before I had an issue with my elgato 4kx where I would be recording in 2k quality and streaming and for some reason I was experiencing frame drops within the preview and the recording. At the time I was using streamlabs obs and I had no clue that apparently it’s very resource intensive but the solution to all my problem and in my opinion a level up to recording and streaming was using obs studio as my recoding are way more stable in terms of quality and frame rate. For those who may of had this issue like I did with streamlabs and the elgato 4kx capture card this is what fixed it for me

[lone crypt]

Yes, OBS is magic.
And streamlabs started as a fork of OBS but…. Well, there you go…

[glad yarrow]

Capture card working great with my ps2 so I can play ancient games on stream,

[lethal vessel]

Here is the NVCP on my Gaming PC and the 4k Capture on the stream pc. Before its Cloned

[atomic vessel]

Anyone know how to solve the issue with the Elgato Neo Capture Card being connected to the Switch 2, but the Switch 2 won't connect to the TV for whatever reason? I JUST bought the capture card, straight up brand new, and Elgato Studio says it recognizes the capture card, but there's no video input going through to my TV 🤔

[lone crypt]

Probably a wrong EDID setting.
Usually display or merged are the best setting when a passthrough display is connected.
Also make sure the switch is using a video mode that the neo can use.

[past basin]

When you say Studio says it recognizes the card, are you getting actual video from whatever device you're trying to capture on the app, and just not the passthrough to the TV? What colour is the LED on the front of Neo?

[atomic vessel]

this is what i got so far

[past basin]

I don't like that it doesn't see a signal at all. Based on the error from the Switch 2 itself and the fact you're getting no signal at all, what happens if you take the Capture Card out and plug that HDMI cable right into the monitor there? I'd like to rule out output issues from the dock before you go too far based on the fact everything is complaining about signal here

The Switch 2 dock is known to be picky at times. Sometimes after updates it even needs a power cycle (unplug from power 30 seconds and reconnect) before it plays nice

[atomic vessel]

I have tried taking the HDMI cable that goes into the TV and plugged it into the laptop, but there still is no sort of signal change.

[past basin]

That doesn't go into the laptop - laptop is a HDMI OUT, if you plug a HDMI OUT into a HDMI OUT you can trip things up.
In this case I just want to be sure things are working right with the capture card removed form the equation, because I've never seen a Switch 2 throw that error when connected to a card before

[atomic vessel]

I apologize, I'm a little confused (I'm really not good at this sort of thing). When you say take Capture Card out and plug it into the monitor, which cord do you mean?

[past basin]

The one from the Switch 2 dock. Just run the HDMI from the console to the TV or monitor. I want to rule out issues with the Switch 2 here first given you shouldn't get that error on the console normally.

[atomic vessel]

Huh. Looks like it's not connecting to the TV at all. Very odd, because I use this Switch on my other TV all the time.

So it must not be the Capture Card

[past basin]

Since it was asking about the power adapter, make sure nothing came loose there while you were connecting things. That'd be my first guess

[atomic vessel]

good news. it works. bad news. im a straight up dumbass. LOL

it was the ac adapter, because i was using the old switch adapter and not the switch 2 adapter, which i COMPLETELY forgot they used different ones🤦‍♂️

[past basin]

Ah, that'd do it. Glad you were able to sort it out!

[atomic vessel]

Me too! Thanks for your time

[misty river]

im so confused

[lone crypt]

What is confusing you?

[past basin]

This means the card isn't currently getting x4 lanes of PCIe from your motherboard. Your motherboard might only drive x1 in those slots, or it might be splitting lanes to power an m.2 NVMe or something. What specific motherboard is in your build?

[misty river]

https://www.amazon.co.uk/dp/B08K16FGC8?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

[past basin]

That board doesn't have any x4 slots aside from the one for your GPU. It doesn't meet the full system requirements for 4K Pro

[misty river]

can you link me one that is please

[keen crag]

Can someone help me with a capture card plz

[lone crypt]

those who describe their issues and setups with details, will get help from volunteers when they are available.

[keen crag]

i have a 4ks captyure card imn using it fro adual pc stream set up but every tiemn i connect it it doesnt load any tabs or anything it shows the tool bar but thats it

[lone crypt]

I don't know what you mean by load any tabs... capture cards capture video... are you talking about a browser?

[keen crag]

so like how there si like steam and your games on the bottom\

i dont know how to say it

[lone crypt]

for dual PC the capture card will have a copy of what's on your display.

do you have it connected passing through the capture card to your display? Or are you duplicating the main display to a second output from you GPU?

[keen crag]

i dont know how to answear thta

[lone crypt]

If what your capture card sees is a blank desktop instead of what your main display is showing, then you forgot to duplicate your main display to the capture card

[keen crag]

i ll send pic of what it doe

[lone crypt]

Let’s see a screen shot of the display settings on the game computer

Where you arrange multiple monitors

[lone crypt]

Ok in there you need to find the one that is the 4ks and set it to “duplicate desktop” to make it a copy of the main display.

Right now it’s set to extend, which is just acting as a 3rd monitor. Not a copy of the main

[keen crag]

how do i do that]

[lone crypt]

Click on it. You can click identify if you’re not sure.
Then click the one that’s the capture card and change where it says “extend desktop”
To duplicate display from the main

[keen crag]

What did i do wrong?

[lone crypt]

Looks like you did it right, but the resolution is very low.

Change the main display resolution back up to what it’s supposed to be.

[keen crag]

It worked thx u

[lone crypt]

Yay!
Ok it’s sleep time for me

[keen crag]

Good night thx u

[open kiln]

For the last 2-3 days, my 4K Capture utility wont let me record any more.

I can record fine in OBS. I still get output on my PC and on the HDMI out from my 4K60 Pro card

However, I get that error message when I try to record.

I've ensured in the Task Manager under GPU Engine that nothing is using the card.

I've reinstalled the Nvidia Driver using a fresh, clean installation

I've reinstalled the 4K Capture Utility, clearing away old files and having it delete the settings as part of the process for a fresh clean installation

If I change this setting, it records fine :

But Im not sure why I suddenly have to do that

[lone crypt]

Something is locking up your GPU encoder.
Windows sometimes has a virtual camera thing that it might turn on without permission...You should look for that.
But also, if you're looking at task manager, look on the performance tab, gpu section. See if the encode engine is being used by anything.
(you don't have the GPU column shown in that screen you posted, so we can't see if anything is using GPU from there, but you could add that column, too.)

And don't switch it to software encoder. That will use your CPU to encode which is very inefficient. Maye it doesn't matter for a dedicated capture computer but.... yeah... it's a symptom of the GPU encoder being locked up. Not a solution.

Also, I don’t think you said if you restarted the machine or not… should always be one of the first checks for anything like this.

[open kiln]

Yeah. Ive restarted many times, reinstalled Nvidia driver twice, reinstalled 4K Capture once.

Ive made sure shadow capture / nvidia replay / etc are all off and disabled.

[lone crypt]

Did you find that windows virtual camera thing?

And the performance tab > GPU section of task manager to show exactly what you want to see.
The video encode engine.

[lone crypt]

Nvidia has been breaking things with their drivers. I can’t remember the details, but 4kCU was end of life a year or so ago and wouldn’t have been updated if they needed to change anything to accommodate nvidia driver changes.

[open kiln]

Interesting. What does Elgato recommend using for the 4K60 Pro if not the 4KCU?

[lone crypt]

So this might be the incompatibility between 4kCU and a particular range of nvidia drivers

Elgeto studio is the new app

You said it worked in OBS…. So…. That too

[open kiln]

Ah, maybe Ill just use Obs then, but every time Ive tried the Elgato Studio it just straight up doesnt detect any of my Elgato devices

This was from a fresh install 20 min ago

and this has always been my experience with Elgato Studio. Ive actually never got it to work

I only used 4KCU since that one did work

[lone crypt]

Oh there are some cards which are too old to be compatible with studio. Maybe yours is one of those?
They renamed the PCIe one several times and it gets confusing

[open kiln]

Ah, that is likely it. Now that you mention it, I think mine is actually an HD60 Pro, not the 4K60 Pro.

So it seems the likely case, since this all started about the 28th which is when Nvidias newest drivers came out, is that if I want the most up-to-date drivers, I cant use the 4KCU.

My card is too old for the Elgato Studio.

So the only solution thats compatible with my setup for now is likely going to be OBS.

[lone crypt]

Oh yeah roll that driver back.

You don’t need to follow nvidia’s vibe coding hell with a 3080

[open kiln]

Yeah just device manager, confirmed its the HD60 Pro.

Ah, thats a good idea too. On an old card and also not playing anything too crazy for the time being so probably dont need whatever changes theyre doing atm.

Appreciate the insights.

[lone crypt]

Ah that is probably too old for studio

Well this is a capture computer… not gaming…

[open kiln]

Im actually gaming on this PC in general when I can. Its not a second PC that I feed into that card, I use it exclusively to capture Switch 2 footage

[lone crypt]

Oh for a console. Yeah sorry I saw the switch and missed the detail. Haha

[open kiln]

No worries at all, I imagine most people come through with dual PC problems lol

[lone crypt]

My stream computer has my 3080. A glorious card. The last great card they made….

[open kiln]

Only reason I havent upgraded yet lol. Someday itll feel worth it again.

[lone crypt]

I got a 9070xt for my game computer. A good deal that I’m very happy with. At msrp.

I play vr.

Would not need the upgrade if I played flat screen.

[lone crypt]

Im curious if a driver roll back will make it work with 4kCU again.
Because I know this driver nonsense happened but can’t remember if this was the symptom of it

[open kiln]

I'll give it a shot this evening and post back here with the update. I'd do it now but the work day is rapidly approaching and my body yearns for the mines.

[lone crypt]

https://tenor.com/view/benstiller-zoolander-gif-4699370

[pseudo wind]

Hello

let's say i want to have 6 monitors (i got 4 now)

gpu 4080 only allows 4. i plugged in all 4. I could have my 5th and 6th from my mobo hdmi plug in and display port plug in

but isn't it better to have a capture card that splits 1 DP cable into 2-3 monitors outputs? How does this all work? And what are ur recommendations? (i realise and i acknowledge the fact that there will be loss of bandwidth between the splitting)

Let me know.

[lone crypt]

Capture cards don’t split and multiply displays.

Capture cards have nothing to do with adding more displays to a system.
Is there something that made you think they do this?

Running displays from your motherboard display outputs will work fine as long as you understand that those are driven by the iGPU in your cpu. So will be limited what games can run on those outputs.

[pseudo wind]

maybe i wanted to say splitters instead of capture cards

my bad

but splitters wont allow the gpu to accompany more monitors than it can actually handle

yeah ive but 1 solution left

use the hdmi and display port from mobo

but theres an issue with this

my BF6 started stuttering / lagging when i plugged my hdmi into my 55 inch 4k TV

im finna test again but i hope theres not a performance drawback

technically there is because the igpu gets utilised therefore the cpu gets utilised

[lone crypt]

Yeah splitter is just duplicating one display feed into two displays. Not add additional displays.

IGPU is a separate silicon from the cpu cores. They should not impact each other.
The question is what is going on with which GPU is being utilized. If the game got put onto the screens attached to the iGPU then it would drop in performance big time.
But just having a desktop open on the igpu shouldn’t be an issue. Unless what’s on that desktop is also doing some task that is GPU intensive.
And maybe there’s some funny business going on with the system deciding which GPU should be used. Maybe there’s igpu is disabled in bios…
Which might cause the display driver to use the cpu to render desktop, or the discrete GPU but run that through the PCIe bus and system memory in an inefficient way… and for that matter maybe just engaging the igpu is bifurcating the system memory and causing latency issues….
Lots to think about.

[pseudo wind]

wow

this is extremely insightful what u just said

maybe theres an app that calculates usages based on whats on the monitors and where it's plugged in? or are we not there yet?

[lone crypt]

In laptops with discrete GPUs and igpus, the system will recognize which apps to on which GPU. Or it’s supposed to. I don’t have first hand experience with this besides the last Mac laptop on intel, which did it fine.

On a computer with display outputs, (even a laptop with one) some are usually wired to the discrete and others wired to the igpu.
A desktop system is necessarily that way.

So it’s all about what you connect to which output. And which screen you put apps on.

[pseudo wind]

Right

[lone crypt]

If you force the system to do math on the wrong chip, or do math on the right by chip but make it run that through the bus into different memory and a different output, there will be consequences.

[pseudo wind]

hmmm

i see.

but let me ask you something. is there a way to minimise the performance impact, despite the fact that we can't accurately measure and quantify these types of issues and performance indicators with the current techonologies we have today,

like beyond choosing what app utilises what gpu from the windows settings

and of course, connecting said monitor to the best display port output (2.1 or 2.2)

what else can i do to make sure i dont lose performance considering im finna considering by going with a 6 monitor setup?

4 on gpu, and 2 on iGpu

and what happens if i want to go 3x 240hz monitors on the 3 GPU's display ports 32 inch 4k

and 1 hdmi which will probably be 165 Hz

will that do something to the performance impact ?

setup :
(TUF-RTX4080-O16G-GAMING):
Ports:
3 x DisplayPort 1.4a and 2 x HDMI 2.1a — 5 physical ports total

[lone crypt]

If jut a game is running, and it’s on a display connected to the GPU, all should be fine.
With just a desktop and no apps on the igpu ports, shouldn’t be any issue.

If you get performance issues when connecting a display to the igpu, then I wonder if it’s turned off or some other weird thing.
But the GPU ports should be fine to use as much or as little of as you want. Just having pixels displayed should be negligible compared to the game running on the main display.

[pseudo wind]

i see.

thats exactly what i wanted to do anyways

game on the main display

the others are like apps

twitch tv on edge, discord or messenger , pc monitoring

those kind of stuffs

i got recommended an MSI thunderbolt

that plugs into PCIE lane

https://www.newegg.ca/p/17Z-00A0-001A5

this one

but idk how it fares with 2 dp's and 2 type c's

do they share bandwidth between monitor connections?

and will i have enough pcie express lanes left in my mobo
considering gpu take a big chunk
and that i have 5 m.2 's

[past basin]

That's a DP-Alt mode adapter. It takes 2 DP in from your primary GPU and converts them to DP-Alt mode to go over UBS-C out to your monitors. It doesn't actually add ports.

(well technically it adds USB/TB ports, just not actual display ones - your GPU can't hit USB ports not mounted on it so it feeds into something like this to convert DP to USB-C)

[lone crypt]

Technically it kind of reduces the number of connected displays, by using up 2 connections for one display!
But then thunderbolt can be chained so you could get back up to two that way…

[past basin]

I think it's actually 2 DP in, 2 USB-C/DP-Alt out. That's how they usually work

You're right that daisy chaining is an option though

Not an ideal one if they're trying to drive 4K 240Hz monitors - but to be honest I don't think most GPUs have the headroom for that anyway

[lone crypt]

Oh so doesn’t require tb to do it. Well that’s nice.

I feel like, all this trouble…. If you want more displays than a 4080 can use… add some smaller PCIe GPU into another x4 or x8 slot.

And then I ask, why are those other displays 240hz? What’s on those screens? You know?

[pseudo wind]

https://tomverbeure.github.io/video_timings_calculator?horiz_pixels=640&vert_pixels=480&refresh_rate=60&margins=false&interlaced=false&bpc=8&color_fmt=rgb444&video_opt=false&custom_hblank=80&custom_vblank=6

well i found this

aint this interesting fams?

[pseudo wind]

let me carefully answer you this

because im conversing with my issue in 6 discord servers

and i learned alot of things

let me give you a photo for context first

i dont know if we are allowed to post photos here

but ill post only one

as i dont see a dedicated channel for it

my existential crisis is justified

and im right to get into the nitty gritty

first of all, im 1 monitor arm away from having 6 screens

2nd of all

i need 6x 4k screens because for general usability and the multi tasking im doing is important to me and it helps me alot, and it has to be minimum 144 hz each of the screen, question of general smoothness

3rd of all, i learned recently that my 4080 gpu has certain limitations

[past basin]

I would suggest 120 over 144 if you're planning to run any of these into a capture card setup. 144 doesn't work well from 60 hz recording because of the uneven divide, and result in tearing

[pseudo wind]

when i plug 1x 4k monitor 240hz, they utilise something called tiled DSC's ( display stream compression ) and
thats built into the protocol that the gpu and the monitor use to communicate

the more higher refresh rates of the monitors, the more problematic

if it's 60 hz, i could run 4k x 4 monitors easily

[past basin]

DSC is also going to break capture on any setup. Capture cards cannot handle a DSC signal

[pseudo wind]

i think captures cards are not ideal because i need to plug them directly into the gpu for performance and to not utilise many PCIe lanes

i don't want a 8x8 pcie lane because i could technically plug in a 980 ti or 1080 ti i got into the 2nd slot i got

i want full power x16 on the gpu

therefore im only left with 1 solution

get a 5080, live happy and free

cause that accepts 4x 4k monitors

theres no more tiled dsc problems

but i'd have to inform myself about the refresh rate capabilites of that card

4th of all

i sent you guys a calculator

for the video timings MHz

thats pretty interesting

[past basin]

Accpeting 4K monitors is also affected by the resfresh rate - keep that in mind. I don't think even a 5080 will run 4x 4K240Hz. Maybe 120? I'd have to check the spec sheet, but those aren't always clear

[pseudo wind]

yeah

ur right

[hybrid hornet]

Hi all, my 4KS is showing my Switch 2 in the Studio software but not my PS5, any ideas?

To confirm HDMI on PS5 is working fine as plugged it in directly to monitor with no issue

[pseudo wind]

would u be able to pinpoint me at exactly what i have to look into the spec sheet? of the 5080?

to know i wont have issues running 3x monitors at 144 hz and the 4th one at 240hz? all 4k.

[hybrid hornet]

If anyone has this issue in the future, this worked for me

"Make sure HDCP is disabled on your PS5 (Settings > System > Disable HDCP)."

[past basin]

I couldn't say offhand. They usually list a list of how many displays they can run at once at what settings, but it's usually incomplete

[pseudo wind]

I found

https://www.nvidia.com/en-us/geforce/graphics-cards/compare/#50-series

Scroll at the very bottom

I believe it will still work if 3 displays 4k 165hz and the last one 240hz

[past basin]

Looking at that I don't think so - but if you drop the others to 120 or something, maybe. It can be hard to know for sure without testing though, because there's so many variables.

[pseudo wind]

Thank you.

[worldly bay]

Is anyone able to help me with my HD60 X

[slender skiff]

Is anyone able to help with my capturing/obs settings? I’m trying to record my ps5 in 2160p because I have a oled monitor. I had it before but can’t figure out how to get it back up. I have 4k60pro elgato, thanks

[past basin]

What specifically are you running into? Folks are in and out thorugh the day here so best to describe the issue as much as you can, including what you're trying to capture (Playstation, Switch ETC), if you're using PC or Mac, and what app you're using the card with, etc

[lavish crescent]

Streaming from ps5 to my pc . Issue is i have a lot of wires and i hate being tied down . 😂 does the capture card that goes inside the pc fix that? (Ps5 game , team mates/ audio from pc chat music

[past basin]

Not really, it just eliminates the USB cable to the capture card, other things wire up about the same

[tall igloo]

It's an old ish TV

[fallen elbow]

Basically, you wouldn't be connecting the PS2 directly to the TV anymore

You'll have everything in a single chain like this:

PS2 -> Composite to HDMI adapter -> Elgato -> TV

[tall igloo]

So if I get it right, would still be seeing stuff off the TV screen or would I have to look on OBS basically my laptop

[fallen elbow]

You'd be seeing stuff on the TV still

The Elgato card has two ports, an input and output. The output will show whatever's on the input

[tall igloo]

Ok sorry I guess finals is draining my IQ 😭 uh there's only 1 row of anolog so where or how would I connect that?

[tall igloo]

Yeah

[shadow raven]

hello, i've been trying to get my internal elgato capture card (HD60 Pro) to work on my pc ever since I built it 2 years ago. I've never been able to get it to recognize the device under device manager on THIS pc ever since i built it. It worked fine on my old pc. I've tried both spare pcie slots and reinstalled drivers and all that jazz that most people have recommended and no dice.

I saw in a thread mention of M.2 slots being in use causing the pcie slots to not have enough bandwith to work. Does anyone know if that's possibly what's happening or what else I can try?

Here's my specs- https://pcpartpicker.com/list/7ZbVyg

[tall igloo]

My understanding without the 3 color you don't get video sound and whatever the other one is? I'm not trying to like fish you off I'm just genuinely like I don't understand any of this 😭

[fallen elbow]

You're correct, yeah

The adapter takes the three color cables and just bundles them into HDMI (which does the same thing, effectively)

[tall igloo]

I just don't understand 😭 I get the so for my PS2 the three color would plug into? (Just dumb it down like caveman style for me)

And thank you in advance

[fallen elbow]

Basically, the PS2 speaks composite natively (the three color cables)

You plug the PS2 into a HDMI converter like this

https://www.amazon.com/Converter-Composite-Adapter-Compatible-Blue-Ray/dp/B0856WDDJB

[tall igloo]

I guess it was just like stuck on what I plug the PS into because with the adapter I don't have enough slots?

[fallen elbow]

Yeah, the PS2 only goes into the adapter

[tall igloo]

Ok so then even if you don't have them plugged into the TV the three color it would still display on there right?

[fallen elbow]

Yes

[tall igloo]

(on the TV screen)

Ok

Thank you

[fallen elbow]

No problem!

Yeah, the PS2 doesn't handle outputting to multiple things

[tall igloo]

So for now best thing I can do is just record stuff off my phone

One thing I heard I could do is that the USB and like apparently format to PS2 style? but I am nowhere smart to do that or know how at all so I'm just going to leave that one

So like you fold "extract files unless you don't need a USB thumb drive for that

[fallen elbow]

To my knowledge, the Game Capture Neo doesn't save footage onto itself; you need to use a computer with it to record

[tall igloo]

i only have heard snippit sof it so idk if it could work or im speaking BS

no I mean a thumbdrive by itself you can "code" to act like a save card

was thniking of that instead of elgato but I am no where near smart enought to code so I went to get an Elgato

[fallen elbow]

I don't think I've heard of something like that before, so I don't think I'd be able to help there

[tall igloo]

I remember a few vids and the comments were always 50/50 on if it worked or not

or I was told when I asked about Elgato (nt on here) to PS2 , "itd be easier to emulate and recrd" uh no I dont want a fake thing when i have the real deal right there 😭

[past basin]

That wouldn't get you video for PS2 - unlike newer hardware like the PS5, the PS2 doesn't have built in video encoding and recording.
If you need to see your PS2 on the capture card and the TV at the same time, you can use composite/RCA jack style splitters and some additional cables. Composite video signals are analog and easy enough to split if you need them to go to two places at once - though you don't want to split them too much as that could degrade video quality since it's analog, once or twice is usually fine.

[past basin]

HD60 Pro only needs one lane of PCIe (noted as x1), so should work fine in any slot on your board, as long as the M.2 slot M2_3 isn't in use, which takes PCIe lanes from the larger slot.
Did you actually install drivers for the the card after installation? Unlike the newer USB cards, HD60 Pro requires a dedicated driver https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

On some motherboards we've also seen better compatibility if you change your PCIe lane setting (for chipset for those slots), in BIOS to revision 2 instead of audio (don't do this for the GPU slot which is CPU controlled on that board).

[shadow raven]

I've tried the capture card in X1_1 and X1_2. only X16_2 would be affected if i use M2_3 right?

and yes i did install the driver. just reinstalled it before i typed in here

I assume you're suggesting to use this setting instead of auto?

[past basin]

YEah

Assuming that's the slot the card is in right now and all

[shadow raven]

yes

gen 2 and not 3/4 right?

[past basin]

Yeah, all current Elgato PCIe cards use Gen 2

[shadow raven]

okay. So the M2_3 being in use would only affect the X16_2 slot though right?

[past basin]

According to the manual

[shadow raven]

well gen 2 still hasn't led to it being recognized

[past basin]

Does it at least show up as an unkown device in Device Manager? Or under the sound, multimedia and game controllers section?

[shadow raven]

There's two "unknown devices" in device manager but I've never seen it under the sound video section

Though unplugging it from the pcie still leaves two unknown devices

[past basin]

I wonder if one of those devices controls the other PCIe slots. 😐
I'd probably check your motherboard's support page or app for any possible drivers, in particular motherboard chipset drivers

[keen crag]

hey if my capture card sint capturing aduio what do i do

[forest terrace]

bro my capture card has been working just fine recently its just the static i have a problem with, like i said a few days ago my capture card only disconnected one time and reconnected on its own its just the static that scares me and i cant get rid of it, then it started to have weird glitch spots at times on one area of the screen almost like it was screen tearing, then this morning as i was editing im pretty sure i heard static there too not too sure if its because the capture card was still open even though i was just on home. and if i can id also like to ask you what you think has been going on with my keyboard, its a wireless rgb RedThunder keyboard and it has been delaying my typing at times and multiplying the letters.

oh i also have to switch windows sometimes bc one window will freeze and in the beginning i remember the entire thing would sometimes load from bottom to top, like the coding of the picture or whatever

[shadow raven]

updated bios manually and disabled "native aspm" and it works now thank god

thanks for all the help

[warped ledge]

have you tried a different usb port?

[warped ledge]

first try a different usb port, make sure the cables are secure, and match the speed needed.

[torpid mesa]

Is anyone avaiable for a call so I can share my screen and someone can assist me with this elgato 4k pro streaming and gaming PC setup. I am having such issues and nobody can figure this out. Maybe someone knows the fix

[past basin]

Nice, glad you were able to sort it out! Going to have to check into that ASPM option after, can't say I've run into that one before so I might have to add that to my list of things to check.

[deep coral]

I have since tried all that. Even spoke with Elgato as it did it both PC's. I have even got a new 4k pro. I got everything squared away I was doing things on my PC for a few hours and it was fine. I opened the game and it started to cycle again. I tried a few setting and it made it worse I am back to the beginning. System requirements are met on both PC's. Yet it still happens. I get the resolution matching everything. I am at a loss on this. So many video out there that show it as plug it in and do a few settings and your good 5 min tops.

[keen crag]

ok i tried that and it didnt work what should i do

[forest terrace]

yes

[royal inlet]

Hello, I have purchased an Elgato 4kS capture card and an Elgato Chat Link Pro to capture the game video and game chat audio from My Xbox Series S during gameplay. Unfortunately the capture card seems to be unable to capture any kind of voice chat be it in party or in game. I have tried all possible ways to fix this issue however nothing seems to work. If anyone knows how to get this to work please let me know.

[lone crypt]

So you're getting game sound but not voices?
Is the audio from the console being routed to the controller headphone port; can you hear it in that headset?
Is the capture card audio mode set to analog?

[royal inlet]

All game Audio with no Voice Audio. The audio is audible in the headset through the controller fully however upon reviewing the recording there is no voice audio only game audio. I did not know there was an analog setting, how do I get to this?

[lone crypt]

Yeah so unless you changed the capture card audio mode to analog, it's listening to the HDMI audio, which doesn't contain voice chat since that's only going to the headset.
In elgato studio open the right side panel (Button next to the settings cog)

[royal inlet]

This did nothing to fix the issue.

[lone crypt]

analog audio mode and it doesn't sound exactly like what you hear in the headset connected to the chat link?

if so, then maybe the console is sending some surround format instead of stereo. (seems silly that it would be able to do this into an analog headset.... but maybe it can?)

Or I suppose I should make sure the audio source for the recording is actually the capture card.

don't know how else you would be getting game audio, though

[royal inlet]

There is simply no voice audio, plenty of game audio just no voice.

[royal inlet]

Maybe it is blocked by by Xbox?

[lone crypt]

that's consistent with using HDMI instead of analog audio. Pull out the analog audio cable from the capture card.

if you still get audio, then the capture card is not listening to its analog port

the chat link cable splits the audio you hear in your headset. so whatever you hear in the connected headset will be what the capture card hears. Exactly

Wait.... are you expecting it to hear YOUR voice? or your teammates voices

[royal inlet]

Both hopefully.

[lone crypt]

chat link splits a copy of what you hear.... it will never capture your voice... because you don't hear your voice

a mic neecs to be connected to the computer to capture your own voice

[royal inlet]

So this entire setup was a waste of hundreds of pounds?

[lone crypt]

this whole setup? It does what it says it does.... I don't understand the question

[royal inlet]

Vey misleading advertisement & ultimately very confusing. I will try to refund the items I have bought and hope I can spend the money with a source more reputable. What a waste of time & money.

[lone crypt]

What was misleading?

[royal inlet]

Clearly states on the Amazon page it captures all voice audio, video and screenshots. What a scam.

[lone crypt]

all incoming voice audio. Elgato doesn't ever claim it will capture YOUR voice, and all their directions are clear about that.

In fact, it's not possible for any product to capture your voice via the capture card, because your voice is never on that audio path. it's just how it works. The console doesn't play your own voice into it's headphones.
No product from anybody else will be able to do that either. Hope that saves you some time.

[warped ledge]

Did you disable usb suspend?

[keen crag]

What?

[warped ledge]

Did you disable usb suspend?

[warped ledge]

To settings and Windows, that if your computer goes to sleep or something, it’ll suspend the USB ports. If you disable that, I’m wondering if maybe you might get enough power. Also make sure that there’s nothing right next to the other USB port that it’s currently using to make sure that you’re getting the adequate power bandwidth.

[keen crag]

Huh

[neat berry]

Anyone have issues with crackling audio with the HD60 X?

[lone crypt]

pretty subtle. First guess is maybe just some minor buffer overrun. Which app are you using? If it's OBS, analyze your logs to see if it reports this. If not, try OBS.

[neat berry]

This happens in both 4k Capture Utility & OBS

[forest terrace]

idk how to do that

[warped ledge]

Open Power Options: Press Win + R, type powercfg.cpl, and hit Enter.Edit Plan Settings: Click "Change plan settings" next to your active power plan.Advanced Settings: Click "Change advanced power settings".Disable USB Suspend: Expand USB settings > USB selective suspend setting.Change Setting: Set "On battery" and "Plugged in" to Disabled.Save: Click "Apply" and "OK"

[forest terrace]

this good?

thats all i can find

[warped ledge]

yeah disable, and reboot your pc.

[forest terrace]

okay thank you

[warped ledge]

then try again.

see if the audio is good.

[forest terrace]

it's not 💔

[warped ledge]

every port your having the same result?

[forest terrace]

other ports wont even work

[warped ledge]

that's odd, are they 3.0?

[forest terrace]

says to connect to a 3.0 so this has to be the only one

[warped ledge]

ok, and you're using the offical cables right?

[forest terrace]

that came with capture card?

yeah

[warped ledge]

cables are secure, and you don't have any audio enhancements on, or a switcher, or hdmi audio extractor?

[forest terrace]

the video im watching just slowed down for no longer than 2 seconds and i heard static im actually gonna have a mental breakdown

[forest terrace]

no i only have spotify, obs and 4k capture utility open

[warped ledge]

close out of of those. if you're using your streaming stuff keep OBS open only.

4k Capture Utility isn't ideal to have open. Also if you're using it for a preview you can do this with OBS.

[forest terrace]

and i have opera open which is how im using dc

[warped ledge]

cool, have you thought about using the app instead?

[forest terrace]

not really

[warped ledge]

so are you using 4k capture utility for anythign ohter than initial setup of the capture card?

[forest terrace]

i just had it open to check the audio

[warped ledge]

do you have 1 source, or did you create 2? one for video and mute the video, and then another as an audio input for the capture card?

[grizzled fog]

Hlep

How do i make it show up in obs

[forest terrace]

u mean in obs or tiktok live studio?? i just have display as a source its much easier

[forest terrace]

add display as a source or add a window then pick the 4k capture utility

[grizzled fog]

I think its already a source

[forest terrace]

jesus christ thats a lot

[warped ledge]

no, i mean create 2 sources one for the video and mute it, and then one for the audio.

[forest terrace]

thats why i just use display

[warped ledge]

see if that fixes the audio issue

[grizzled fog]

How do i make a window just to ask

[forest terrace]

adding a window will be an option when u go to add a source

[forest terrace]

im still confused but if i think back to when my cousin first helped me set my capture card up there was an audio software he downloaded for it as well? should i get that? is that what ur talking abt? idk where id find it bc i dont remember what it was called

[warped ledge]

do you know the reason for that software?

[lone crypt]

Close the other app using the card. Can only be used in one app at a time

[forest terrace]

i really dont i never opened it im pretty sure, if i did it was only once or twice but im pretty sure there was a 3rd app related to elgato as well

[grizzled fog]

Still dosten show up

[lone crypt]

You might need to restart the app or even the computer to get the task to let go.
Or it might be a privacy setting.

[forest terrace]

should i just buy anothetr capture card 😞

[lone crypt]

Or just rebuild the source

[forest terrace]

i been thinking a lot about mine being hot could that be the reason why theres so much audio static??

[warped ledge]

no, that shouldn't be needed

[warped ledge]

might need to uninstall, it, but if it's not running, you should be ok.

[warped ledge]

no, it can get warm. this is normal.

[grizzled fog]

What source wanna check i use the right one

[forest terrace]

no i had t on my old pc

the audio thing

[warped ledge]

ok

[warped ledge]

are you avail for a VC?

[forest terrace]

if that makes it easier yeah

[warped ledge]

ok I'll ping you

[forest terrace]

ok

[grizzled fog]

What source guys

[grizzled fog]

Do i really need to use a tv of monitor. Just to stream ps5 from my laptop

[old coyote]

Hi, anyone else having the issue that HDMI audio is very crackly on a 4k s capture card?

[lone crypt]

Ideal console capture setups use a passthrough display, to avoid all latency. Yes.

[grizzled fog]

But it thu a monitor now. Just to figure out

Still not showing in obs

[lone crypt]

But it worked in a different app?

[grizzled fog]

Thats Elgato studio

[lone crypt]

Works in elgeto studio but not OBS… and you restarted after closing the other app?

[grizzled fog]

Yes let me just do it agian to be safe tho

[lone crypt]

Next try to delete and recreate the video capture source. So it will have default settings.

[warped ledge]

issue resolved by port hopping and tweaking some OBS settings.

[grizzled fog]

Got it to work dont ask how tho

[lone crypt]

Probably turning it off and on again some

[tawdry valley]

Hey guys probably going out to get a capture card here in about an hour. I want to be able to stream from my desktop or a console without having to worry about loosing perf due to captures. My desktop is connected to an 1440@180 hdr display, I was planning on getting either a 4k pro or a 4k x but can’t decide. I do have my old gaming pc I can use with the 4k pro (it’s currently running Ubuntu and has a 5800x3d and 5700xt but I can put in my 7800xt) or I can do a simpler setup with my new m5 air with the 4k x. I already have a wave:3 and stremdeck+ hooked to my main pc.

[cosmic cedar]

Heya! i just got a elgato Game capture card neo and i'm having issues connecting it. I have the Hdmi in connected to my ps5 and the hdmi out into my monitor but obs won't recognize it. what can i do to try fixing it? The usb port is connected to the computer

[cosmic cedar]

I got the picture to work but i'm having trouble getting the audio working

[past basin]

Check with Elgato Studio to see if you get audio there - that'll help narrow down if we need to change some settings in OBS or if something else is going on elsewhere. Simlarlly there will be issues if you have the PS5 connected to a headset at the same time, as it'll mute the HDMI audio feed (it does one audio stream per user).

[past basin]

Note that if you're planning to use tha Ubuntu box as a host there are no drivers for 4K Pro for Linux. There's also no official support for 4K X on linux, but as a UVC device you can usually get it working. You may still need a Windows or Mac box to flash firmware updates or update specific settings on the card though - the MacBook Air can do that though, even if you use it mainly on the linux box, as the settings I'm talking about save the card when you set them).

If you were considering going back to Windows on that desktop, check your motherboard specs and manual to confirm it has a PCIe slot open that has at least x4 lanes of PCIe 2.0 or higher before considering 4K Pro. Not all slots that are physically sized large enough actually wire up all lanes.

[past basin]

Ignore the OBS issue for now and test with Elgato Studio - these are likely two different issues and if you're still having OBS layout problems we can come back to that after. Do you still get the split screen issue if you set the card's input EDID mode to Internal and then reboot the console. Console needs to be rebooted when testing that to force it to resync with the new settings. If so does removing the HDMI OUT from whatever monitor or TV you have it connected to help?

Also are both HDMI cables you're using rated for 8K60 / HDMI 2.1 / Ultraspeed? If they don't match up it can cause timing issues.

[deep coral]

This is pc to pc. The issues are worse with 4k capture. Have played with EDID. I am using the brand new cable that came with the 4k pro. From my research since latest post it may be a lane sharing issue because of the motherboard.

[past basin]

Do you have an audio sample of the static you're hearing you can share? When you check the console is the audio set to Stereo Uncompressed or Linear PCM? Other formats may have issues.
Did you manage to check for BIOS updates for your motherboard and chipset driver updates? Did you have any luck with it on any of the other USB Ports? Given you were seeing keyboard issues do you still have audio issues if you disconnect the keyboard, as they could be connecting to the same USB controller and interfering with each other. This sounds more and more like a USB compatibilty probelm.

If you run USB Device Tree Viewer(https://www.uwe-sieber.de/usbtreeview_e.html), what is the name of the USB controller your card is connected under on the left, especially any numbers that are part of that? Ther are some USB chipsets out there that are known to have audio problems - sometimes there are updates to resolve this, sometimes the OEM didn't provide said updates, only want to know for sure is check with the manufacturer of the board for all known updates or try other USB ports. THe usual problem controllers are USB 10 Gbps so if you have a 5 Gbps or 20+ Gbps port, try that.

[past basin]

4K Capture is out of date anyway, that's why I was suggeting the new Elgato Studio app for testing. 4KCU doesn't get the new firmware updates since it's no longer updated - if there are any updates for your card they'll only show in Studio

[deep coral]

Sorry tried that also same issues. No improvement.

[past basin]

Also did you make sure you restarted the gaming PC after changing EDIDs?
GPUs can be a pain to setup at times because they can also be set to override your EDID settings. If you've been making changes with tools like NVidia control panel, make sure it's outputting on 8bpc colour for best results (10 if you're using HDR).
Was there a monitor or TV connected to the HDMI out of the card and if so does that still get a good signal?

[tawdry valley]

I’m actually head deep right now in that server replacing the psu as I’ve already opted to upgrade the gpu in there. This is how much clearance I have with the gpu and motherboard. The card with the red heatsink is a network card and it’s in the x4 slot it’s all pcie4.0

[past basin]

Yeah, main issue then would be if you're planning to keep the tower running Linux. Because the PCIe cards require dedicated drivers they're not recommended for linux. I know the community had made the old 4K60 Pro Mk.2 work for some stuff, not sure if they ever managed the same with the newer 4K Pro

Personally I'd probably look at 4K X just because you can use the macbook Air as a backup then since it'd probably work fine with either. Tower motherboard spec lists 3.2 Gen 2 as well so should be good for 4K X.

[tawdry valley]

I was actually thinking of going back to windows on the box. It wouldn’t be the worse think and I have plenty of licenses. I’m already in the process of a home network redesign so moving the second pc box to windows isn’t the worst thing the only big reconfig would be pi-hole

[random thicket]

Hello! Sorry to join and instantly hop in here and jump to tech support but idk what else to do. When I stream via obs while using my 4k x capture card, no matter what I attempt the capture non stop flickers in and out constantly. I’ve tried different cables different obs settings, different console settings, different capture settings but nothing seems to work? I was hoping to find some answers here…

[past basin]

Do you see this in other apps like Elgato Studio when testing? Do you have a monitor or TV in the HDMI OUT of the card and if so does that also flicker?

[random thicket]

I’m only seeing it in obs but on the elgato 4k capture doesn’t flicker
But the capture window specifically flickers

And I do have my monitor attached to the hdmi out

[past basin]

Wait the capture window flickers? Are you trying to capture the card through the old 4K Capture Utility using app or screen capture in OBS rather than adding it direct to OBS as a VIdeo Capture Device? if so, that's the likely issue.

[random thicket]

I see

I’m doing both using the 4k capture utility and using screen capture

[past basin]

Close 4K Capture Utility, add the card as a Video Capture Device in your OBS sources list instead. If you need to hear it in OBS go to the advanced audio in the edit menu and put the audio monitor option for the card to Monitor & Output

[forest terrace]

Vic helped me fix everything bro it's okay. I appreciate you very much for all of the help bro seriously.

[past basin]

All good, glad it sounds like you managed to get it sorted out!

[random thicket]

THA K YOU SO MUCH

[past basin]

Glad to hear it sounds like it's working!

[elfin socket]

hey guys i have an issue. the new update for the 4k utility capture isnt working for me i get an unknown error, on top of that the new elgato studio wont install and i cant capture any of my Nintendo Switch/Wii U/Wii games. nothing shows up. help please 🙏

@past basin i saw you helping someone, any chance you can help please?

[lone crypt]

4kCU has been end of life for some time.
What update are you referring to? What capture card?

[elfin socket]

HD60X

it was working for about 15 minutes then it went to a black screen saying no signal

it was an update for version 1.7.14

[lone crypt]

1.7.16 was the latest version.
But that was a while ago when development ended.

There was some issues from some nvidia driver problems.
I’m not fully sure the status at this point or if the symptom is black screen or something else. But it could be that.

Either way, it’s not being updated anymore so fixes are for the current app instead.

[elfin socket]

ok, but i cant download elgato studio, so what am i supposed to do?

[lone crypt]

Be more specific about “can’t download”

[elfin socket]

App installation failed with error message: Windows cannot install package Elgato.Studio because the package requires architecture ARM64, but this computer has architecture x64. (0x80073d10)

thats the error message i receive

[lone crypt]

You downloaded the version made for ARM devices.

Assuming you have an intel or AMD cpu platform.
Get the installer for that

Just as the error says

[elfin socket]

ok i got it, thank you so much!

[lone crypt]

[elfin socket]

hey so every so often, elgato studio just randomly stop working

[lone crypt]

not enough info for me to guess

[elfin socket]

well it was working for about an hour, now its not registering that the hd60x is plugged in

[elfin socket]

the light on the capture card is blue though

[lone crypt]

elgato studio should show warnings about usb connectivity

[elfin socket]

its not, just saying no device found

[lone crypt]

have you rebooted, do you see it in device manager?

[elfin socket]

you mean close the app?

[lone crypt]

no, but you could try that, too

[elfin socket]

i did, nothing

how do i reboot elgato studio

[lone crypt]

it's an app. what do you mean?

quit and relaunch

elgato studio would show a usb speed warning if your port falls back to 2.0 speed. If it says not connected then it might have fully lost the data wires.

[elfin socket]

so i need a new cord?

or a new capture card?

[past basin]

Try running USB Device Tree Viewer. If you hear USB disconnect noises and/or Tree Viewer suddenly shows things going red, you've got a USB issue https://www.uwe-sieber.de/usbtreeview_e.html and should start with trying a different USB port on the PC or a different cable. Also make sure you're plugging the card into the computer, not do a dock, hub or adapter if at all possible. If you have to use a hub or similar, make sure it's a powered one for best results.

[elfin socket]

and you cant connect a USB C via a USB A 3.0 adapter?

plus the light on the hd60x isnt red its blue?

[lone crypt]

adapters or cables with different connectors aren't an issue. the shape of the connector doesn't matter as long as the connection is wired for the needed USB speed

[elfin socket]

is there any way we can do a discord call so i can show you? im better at talking and show rather than texting it

[past basin]

You can if it is the correct speed, yes. But it's not recommended - not all adapters are of the same quality and it's an extra point of failure. Plus USB-C to USB-A isn't part of the spec (A to C is, but C to A has extra issues because A wasn't designed to handle flipped pins), so you can never get a properly certified adapter because they don't exist in the spec to certify against. Ideally if you need to go C to A, replace the whole cable.

The bigger issue is that most of those adapters tend to run at USB 2.0 speeds though - if you need to use one, double check the speeds on it.

[zenith mural]

I like playing games off of the OBS preview, and I'm having this audio issue with my HD60X, and it's driving me insane. it's connected to my 3.0 port in my desktop PC, then I am using an HDMI switcher to switch between the two consoles on my desk, Switch 2 and PS5. The switch works flawlessly, but the moment I put it to my PS5, the audio starts stuttering, like I can hear everything, but there's this weird glitchy noise like every 10-5 seconds.

[lone crypt]

Does it do this without the switcher in the chain?

[zenith mural]

let me test

[zenith mural]

yep

listen closely this is what it sounds like ALL THE TIME

[lone crypt]

well that's pretty subtle. But if it happens without the switcher, and only on the PS5, then we know the source of your problem is the PS5.

[zenith mural]

ive tried everything in my ps5 settings and its still happening

also tired uninstalling obs using stream labs and reinstall my elgato software nothing is fixing it

[lone crypt]

Analyze the OBS logs, see if it flags anything.
It’s pretty weird to hear that this doesn’t happen with any other source device. If it’s a buffering thing why would it be different.
Are the resolutions and frame rates the same between all the source devices?

[zenith mural]

used the log analyzer and there's nothing i have it set to 1080p across the board

[strange turret]

can anyone help me with this issue ? the video display for my capture cards on both studio/obs either keep freezing full stop or displaying some weird glitchy lines and then freezing. here's a video of both of these things happening.

[past basin]

What specific capture card is this, and are you on mac or PC? Is there any screen connected to the HDMI OUT of the card and if so does that still get clean signal when this happens?

[strange turret]

4k s pc and even with hdmi out not plugged in it still tweaks out

[past basin]

But does the external display also glitch when this happens?

[strange turret]

no

it's just elgato studio or obs

[past basin]

Okay, that rules out a few things at least, like HDMI cable issues.

Might be a timing hiccup - if you go into Elgato Studio open the right side panel (icon up top next to the gear), and try setting input EDID mode to Internal and reboot the console to see what happens

[tall igloo]

@fallen elbow ok so what do I connect the power for the converter?

It has the three connector but the I guess the term would be female port you know without the sticks and it has a HDMI output with also a usb-c output

Ignore the cable mess in the back 😭

[strange turret]

just tried that and ran into the same issue :(

[tall igloo]

I'm following the pamphlet and it is just not working

I got it to work but now we just cannot see it on the big TV and only on my my laptop

[tall igloo]

Okay turns out I will need a splitter

[lone crypt]

Probably just need the right EDID setting. Capture card itself is a splitter, in a sense.

[past basin]

If you're working with composite video you can split those with standard RCA plug splitters easy enough

[tall igloo]

I have no idea what these words are

😭

Speak in caveman pls 🙏

[past basin]

Compositie video is the three plugs you've got there - yellow is video, white and red and left and right channel sound

They use RCA style plugs

[tall igloo]

I need splinter I think

*splitter

Everything else works, obs pics it up

But then he has nothing plugged to the TV it's a black screen no matter what setting I go to so I imagine I need a splitter then

P

[past basin]

If you're trying to hook them up to compositie plugs on your TV, yes. You want a set of RCA splitters specifically

Iirc that card does not convert passthrough, that's HDMI only

[tall igloo]

RCA is they are red yellow white one right

?

[past basin]

Composite. RCA is the phsyical shape of the plug

[tall igloo]

Also does the elgato I use matter? (I would assume yes)

[past basin]

(also component, but those have three different colours for video instead of one yellow one)

[past basin]

Is your TV HDMI in or composite in?

[tall igloo]

Huh

Uh it usually needs AV to connect to the PS2

[past basin]

AV would be composite

[tall igloo]

It can switch to HDMI 1 and 2

[past basin]

You can get a splitter like this

[tall igloo]

Uh PrBr whatever

Here I'll show the back of the TV

[past basin]

PrBr is component I think, RCA plugs but different colours than old school AV/Composite

[tall igloo]

To my knowledge you need the 3 color for anything to show for the TV

[past basin]

Yeah. Yellow, red and green is composite video (sometimes called AV, but that's a more general term).
Blue green and red are component. Uses the same style of plugs and will actually have another red and white to go into the composite audio jacks so technically 5 wires - three for colour vs 1 in the older style)

[tall igloo]

The converter I got said I'd be able to still be able to see the TV and record it but I can't see my TV cus it shows nothing

I just want to know if I could still record from like what him trying to do and see on the TV screen instead of only having to look at my laptop

[past basin]

So for lowest latency preview, get a splitter cable like I linked above - split your composite/av cables before they go into your converter box

Composite is all analog signals so really easy to split

[tall igloo]

I've set up a letter before you have my PS2 and we on the same TV because of the Wii uses HDMI if I remember or whatever till I connect connecting the PS2 uses them AV channel

so I will need a splitter with extra red yellow white cable?

[past basin]

You can also get three little RCA splitter plugs instead and an extra set of AV/composite cables instead of specific splitter cables

[past basin]

The one I linked is 3 in, 6 out.
Yellow is your video, red an white are your audio, YOu generally want to split all three

[tall igloo]

Are you guys want to know where they can give for like the best setup I do wanted to be too complex too because I don't get any of this really

[past basin]

But if you're listening thorugh the PC I guess you could get away with only yellow

[tall igloo]

Okay sure voice type that's what I said

[tall igloo]

So yes?

[past basin]

Yea, that's the easiest way

[tall igloo]

Well I didn't think it wouldn't not show

So yeah rn it's audio and video putting to obs

Sorry if I'm describing this horribly 😭

[past basin]

Yeah, your converter box doesn't split so you've got it all going to the capture card and none to the TV. The passthrough (HDMI OUT) on the capture card doesn't convert iirc, it only sends those av/compositive cables over the USB

So you just want to split your AV cables before they go to the converter - one set to converter, one set to TV

[tall igloo]

But for discord if I try to share the PS2 it always just loads?

But if I stream OBS it shows find

[past basin]

That's a different issue. What card are you using specifically? Most of them can only be open in one app at a time, so if you have OBS open Discord can't get a copy - you'd need to screen share an OBS projector window or something

[tall igloo]

Uh

Let me get the Amazon link

Well the name on it is t a i k u r a

[past basin]

Is that your converter or your capture card? I've been assuming you've got an Elgato capture card - that's the part that connects to the computer

[tall igloo]

Uh

Oh

The elgato is called Neo

[tall igloo]

The converter is that

[past basin]

Yeah on Neo only one app at a time can use the card

So if you want to share on Discord close OBS first. Or open an OBS projector and screen share that instead

Right click on the preview or video capture device on your source list to open the projector options

[tall igloo]

Ok

[tall igloo]

Uh when I had a friend join a VC he said when I tried to do the connector he could only hear but couldn't see

Sorry my phone bugged out and slow wifi

[past basin]

Was it open in any other app? The audio can be used by multiple apps, the video cannot

[tall igloo]

uh

[past basin]

That's normal - it blus the screen til you start streaming

[tall igloo]

No like the elgato didn't show video

Only audio

And in the first option where I could choose these small converter it did the same thing only audio

[lone crypt]

OBS virtual camera suggests it’s open in OBS right now

[lone crypt]

If you want to use OBS at the same time, discord can share the OBS virtual camera.
But if you want to share the cap card directly, it must be the only app using it.

[tall igloo]

I want to stream the PS2 screen

Idk how to use OBS either too well 😭 but neither work

Best thing that works is just obs itself

But then you get the whole view and not just the game

[lone crypt]

Then turn off OBS… quit that app… and share the capture card in discord under devices.

[past basin]

So after you clicked on it and actually started the stream you didn't get any video?

[tall igloo]

Will it the thing doesn't pop up only obs I may not OBS the elgato thingy

Hold on

It would be easier if there were VC channels in here

[past basin]

And OBS was closed entirely before you tried to stream the card?

[lone crypt]

I can see that OBS virtual camera and capture card Neo are both listed as options in discord, so we know that OBS was open at the time.

That’s why it isn’t working

[tall igloo]

Ok

So needed to close obs

Got it

only issue then I cannot see my game and they don't have any sound

[past basin]

OBS Virtual Camera will show as a virtual device even when the app isn't running though - it's bascially a background process

[lone crypt]

Yuck that doesn’t seem right

[tall igloo]

Hey I guess my issue will be solved when I get that splitter?

[past basin]

You should be able to see the game yourself in Discord as long as you don't have it set to hide your own video.
You may have to use another app to get local audio though.

If that's an issue open an OBS Projector and screenshare that. As I said eariler just right click your preview and or source and open a fullscreen projector from the projector options at the top and screenshare that

[tall igloo]

😭

[past basin]

That'll let you share the OBS video through Discord

[tall igloo]

So this won't ever be easy?

0-0

[lone crypt]

OBS projector doesn’t share audio. So you’ll still need an audio mixer app

[past basin]

It will if monitor is on, and your'e in projector mode

[tall igloo]

I thought this was just going to be an easy plug and Play type of thing

[lone crypt]

Could connect a display to the output.

Oh yeah I suppose audio through OBS.

The latency bothers me so I never think of that.

[past basin]

Not with Discord, no. Not without listening to your audio somewhere else at least.

[tall igloo]

Ok

If I get that splitter though would I be able to hear it off my TV that has speakers in it while I'm also streaming on disc

?

[lone crypt]

The capture card can pass through to your tv. Why do you need a splitter? Card is already a splitter…

[tall igloo]

I want to see my TV screen as I play as well

[lone crypt]

The capture card output hdmi > connect to tv

[tall igloo]

Well for this you need AV to be connected? Otherwise the TV doesn't show anything

[lone crypt]

Your tv doesn’t have hdmi?

[tall igloo]

it does

Look at the bottom left

Look at the bottom left

[lone crypt]

Connect it to the output port on the capture card

[tall igloo]

Ok but my capture card

Well well the converter needs to connect to the capture card otherwise it can't connect to anything

[lone crypt]

Video from the console goes to the input on the capture card.
Then capture card output goes to tv

[tall igloo]

This is the converter the HDMI cable needs to connect to the elgato unless I can put it through HDMI 1 and hook HDMI 2 even though those are two different channels

Yeah but the PS2 doesn't do HDMI

It's the 3 color

So I can't show it regardless

Without that converter

[lone crypt]

You already have the converter connected to the input on the capture card

[tall igloo]

Sorry I'm just confused. A friend said I'd need a splitter then to see both my TV screen and laptop

[lone crypt]

I’m talking about the output from the capture card

They are wrong. Capture cards are splitters

[tall igloo]

It goes PS2, adapter, then HDMI to elgato input, output is to my laptop

[tall igloo]

Well I wanna see my TV screen too and not just my laptop? 😭

[lone crypt]

No, the usb goes to your laptop. The output hdmi goes to the tv

[tall igloo]

Nothing would be connecting to my laptop then

?

[lone crypt]

The game capture Neo. The Elgato product you have. Look at the ports on that

[tall igloo]

Yes

Input, power, output

[lone crypt]

No. Input. USB, output

Connect output to the tv

[tall igloo]

Ok

[lone crypt]

Inout > console (through your converter)
USB > computer
Output > tv

[tall igloo]

Sorry if I'm being slow

To HDMI one I assume

Okay it's working now thank you

[past basin]

Yes. If you split the composite AV cables the TV will get audio too

[tall igloo]

Uh nvm

So yeah we have an issue with it the elgato not even showing up because there's no HDMI to my laptop now

?

So if I wanted to record gameplay I would have to plug it back in so I have no TV output

nvm it was the cabble

[lone crypt]

There was never an hdmi to your laptop.
The usb connects to your laptop

[tacit jolt]

does the 4K Pro have HDCP Bypass built in?

[past basin]

No. All Elgato cards adhere to HDCP.

Bypass isn't a topic for the server either - mods have warned us on it before as it's a legal issue in many places they do business.

[tacit jolt]

ok, just didnt know if it did, so thanks for letting me know

[past basin]

All good, good luck with it!

[tacit jolt]

tyty

[ionic thorn]

Is there possible way to hear audio balance on the ps5 while streaming need to also hear my go xlr on my streaming pc

Figured running a chat link pro with a Astro mix amp would be enough to hear both my go xlr have my stream hear my game audio and also keep audio balance

[past basin]

I think something is lost in translation here - what do you mean by "hear audio balance"? Are you not getting your audio in Stereo or something?

[marsh acorn]

Looking at 3 external capture cards: 4K S, HD60 X and 4K X. I assume the 4K X is the best option out of those other 2 but are the other options still good enough for regular capturing (not even for streaming) with the whole delay stuff

[warped ledge]

they are all great capture cards. just depends on what you want out of it.

[past basin]

Yes. 4K X is the flagship external card. It supports HDMI 2.1 and uses a 10 Gbps USB connection. The other two are HDMI 2.0 cards on USB 5 Gbps. 4K S and HD60 X have only minor differences for the most part - 4K S adds MJPEG support so you can do 4K60 capture compared to HD60 X's 4K30 for example, but they're very similar beyond that.

[marsh acorn]

gotcha, since I essentially just want Switch 2 captured to my PC and not even for recording or for streaming, I don't really need the flagship one then.

[tawdry valley]

Hello, I should be getting my 4k60 capture card today. I do have a question. My main pc is a three monitor setup and my main monitor is a 180hz 1440p panel w/HDR. the ports on my monitor are hdmi 2.0 while it has a display port 1.4 which gives me the 180hz. I have a spare port on my GPU for HDMI would it be possible on the 4k60 to use the secondary HDMI port to the 4k60 only and just duplicate in windows the HDMI and Displayport windows so my main monitor will keep the 180hz?

From my understanding the 4k60 just has hdmi 2.0 so I won't be able to keep the 180hz refresh rate

technically I can downclock to 165hz but would like to keep the 180hz if possible

For the record my GPU has 2xDP 2.1a and 2xHDMI 2.1b and currently I have both displayports in use and one free HDMI

[past basin]

4K S will cover every Switch 2 mode except 1440p120 with HDR on (that specifically needs HDMI 2.1). So yeah, should be good.

[past basin]

Yes, you can clone the main display to the HDMI port.
Easiest way to do it is just clone the screens with Windows or your GPU app. That way you can also set the card specifically to get a display mode it supports while monitor gets what it's set to. This has the caveat that Windows disables HDR on cloned screens though.
Other option is to use an OBS Projector window - run a copy of OBS on the gaming PC (doesn't need to do encoding so no heavy lifting). Set it up for HDR. Leave card connected as an extended display, and use OBS Projector to fullscreen project your main screen (or a specific scene) to the card,

[tawdry valley]

Thanks for pointing that out. Didn’t know there was a limitation with cloning HDR. That’s a big bummer

[past basin]

Yeah, it catches a lot of folks off guard - they usually spend a lot of time troubleshooting the card before it comes up that it's a Windows thing

[tawdry valley]

I think I’d almost prefer to lower the refresh rate than loose hdr. I will try the projector mode first.

Idk elgato doesn’t make a DisplayPort version of their capture card.

[past basin]

I don't think anyone really makes DisplayPort capture cards anymore - last time I saw one it was DisplayPort 1.2 and cost like 3-4 times a HDMI one. Not as much market since everything like consoles, cameras and even mobile devices uses HDMI and PCs are usually easy enough to switch over. As such not many companies even make the chipsets that'd be needed I guess.

I could be wrong, but haven't seen one in ages

[celest pivot]

guys can someone help me? Im setting a dual stream pc, im using the old audio capture app because it worked for me last year, but now it aint, the video goes just fine but the audio doesnt show up in obs on the streaming pc

[past basin]

What specific care are you using and has it ever been used with anything like Chat Link?

[celest pivot]

HD60 x, i dont know what that is, i always used the elgato audio capture app

[past basin]

Chat link would be something like an analog aux splitter.
Do you get any audio if you test the card in Elgato Studio instead of OBS?

That'll help narrow down where the issue is

[celest pivot]

I FIXED IT

thanks to you

kinda

i went to the elgato studio and clicked "update firmware" and that was it

ty

but now, it has audio delay

[past basin]

Ah, that happens sometimes with OBS when it gets the audio though the video instead of right from the card's audio interface. Mute the capture card and add it again as an Audio Input Capture - that usually clears that up.

[vapid pebble]

hello can someone help me with a elgato hd60s capture card somehow in obs when i do the video capture and use hd60s as the device it doesnt show however the game audio part works

[past basin]

What are you capturing? If it's a PS5 or PS4 make sure you turned off HCDP in the video settings on the console or you'll only get a black screen.
Does it work when you use it with 4K Capture Utility or the old Game Capture HD app?

[vapid pebble]

Nintendo switch

Black screen

I just put the video capture screen and then set the device to game capture hd60 s

[acoustic ether]

okay i need help again @past basin

if you're able to help

im trying to stream from my switch 2 using meld

and the same elgato card i was using

how can I get the card too show the game on my main pc monitor

and have meld on my display 2?

it seems I am on;y able to play and see within meld studio

or does anyone else know?

okay i have the HD60x

[warped ledge]

Hi

[acoustic ether]

hey vic

thank you so much

[warped ledge]

I use Meld Studio, but if I want to play my game, I have to use passthrough, which is HDMI OUT to my gaming monitor. I have Meld Studio Running in my Other Monitor, to do the live stream.

[warped ledge]

you're welcome!

[acoustic ether]

okay wait so

im slow with this

[warped ledge]

that's ok 1 thing at a time.

[acoustic ether]

so i would literally take the hdmi out and plug into my pc mintor from thw capture card?

geez i cant spell sorry my server is pressuring me to go live lol

[warped ledge]

yes

connect an HDMI cable from the capture card's out, to your gaming monitor's HDMI port.

make sure your gaming monitor is switch to that input via HDMI.

2nd monitor should have Meld Studio open, and HDMI IN should be connected to your Switch. The USB should connect to your PC via USB.

[warped ledge]

take your time. never feel pressured. also are you all good now?

[acoustic ether]

okay sorry just switched them

[warped ledge]

no worries.

[acoustic ether]

im going to try

[warped ledge]

awesome! fingers crossed.

[acoustic ether]

so should I open meld first?

[warped ledge]

yes

[acoustic ether]

ok i see my scene

now im truning on switch

[warped ledge]

good, and on the gaming monitor you see your game?

[acoustic ether]

no

[warped ledge]

did you change the input for that monitor to HDMI?