capture-cards

[past basin]

HD60 S is actually too old for Studio that JnTracks mentioned (Cutoff is HD60 S+). 4K Capture Utility is the newest for that one.

But what you're seeing the the flashback recording option - it basically keeps a temp recording running in the background so you can quickly make clips if you're session. You can turn it off the the app settings.

[lone crypt]

Yup, just out beyond the edge of my knowledge on that one. Hehe!

[elder sable]

can anyone tell me why this cable doesnt work for my hd60s? https://addison-electronique.com/en/boost-braided-usb-3-0-male-to-usb-c-male-cable-white-6-6-ft.html

[lone crypt]

Either:
broken, not what it says it is, ….or the problem is not the cable

[elder sable]

it is the cable, tried another different one and it works. the cable is brand new just unboxed it

[lone crypt]

Try flipping the C end over

Maybe they didn’t wire both sides

See that sometimes with adapters and cables that are…. Less than great.

If it’s not that, then it’s faulty. Or they lied about its data speed.

Can you see the 3.0 pins in the type -A end?

[elder sable]

just tried this, no luck

[elder sable]

what do these pins look like?

[elder sable]

yeah it does, looks identical to the one that works

[lone crypt]

Don’t know then. Seems broken

[elder sable]

pretty sure theres just no data transfer on this junk, the pc is not recognizing data on anything im plugging it in with, just power

bummer

thanks for helping regardless 🙂

[past basin]

Given they referred to the CONNECTOR as USB 3.0 on that listing, not USB-A, I have strong suspicion that's not actually a USB 3.0 specced cable. 3.0 would be the data and power spec, not the connector, which is Standard A.

That might just be that site's listing though, but it's also not a brand I recognize, nor do they show up as a USB-IF member

[elder sable]

interesting marketing to say the least

[shrewd valley]

Im having an issue with my 4k Pro. I am trying to capture my Xbox Series X at 4k 60hz. The passthrough seems to work correctly and give full resolution but when I try to use elgato studio or the 4k capture utility, it only shows in 1080p 60hz

[forest terrace]

i recently switched from a 700 dollar viprtech gaming pc to my 4 month old 2400 dollar viprtech gaming pc. my old one was not nearly as good as this one but it ran my 4k capture utility, obs studio and tiktok live studio just fine all at the same time without the 4k capture utility having any problems of softwares fighting over its usage, yet on this pc im constantly seeing a screen that says "device is being used by another software" even though obs is only seeing it because i have my display screen set as a source, it was just working fine but constantly says its being used by something else, then it will eventually say "no capture devices found" might i add that the "device is being used by another software" only pops up moments after i click out of the window or use mouse at all? hope someone can help me.

[past basin]

What specifically are you setting to 1080p60? The Xbox or the Capture card's recording? Does Studio ever complain about PCIe bandwidth? If you disconnect any monitor that's in the HDMI OUT of the capture card and restart the consoles does it start to pick up on other settings?

[past basin]

What card are you using with this setup? Does the newer Elgato Studio app throw any errors? (4K Capture Utility is pretty much deprecated at this point so testing with Studio is a good idea for checking for updates and errors).
Also are there any apps running that might be using the capture card as the default camera source? Eg things like NVidia Broadcast's virtual camera?

[shrewd valley]

Im not setting anything to 1080p60, thats just what it defaults to and wont change. I have the recording in studio set to 4k and my xbox is set to 4k60. Studio hasnt complained about any PCIe bandwidth either. I only just tested the passthrough as my end goal is to only use the recording software

[past basin]

Studio should be defaulting to match the source signal unless you set the max recording setting in the settings. When you're saying passthrough is working is the TV or monitor on the passthrough output getting an actual 4K signal or is the passthrough in 1080p too?

Or is the Xbox itself not showing higher resolutions as an option when you're in the settings?

[shrewd valley]

This is my recording settings and what it says in the top left

when I plug my monitor into the HDMI out on the card it comes out just fine in 4k, its only when im using the software that it shows 1080

my xbox should be set correctly as well

[past basin]

What GPU do you have? The only other reasion I can think of that it would record a 4K signal in 1080p is hardware limits

[shrewd valley]

I have a 5070ti

[past basin]

Oh wait there's another thing that can foul this up on Win 11.

If you go into Windows Settings, search for Manage Camera up top

Look for your capture card in the list, go into it and check if it has the advanced options button. If so make sure everything in there is turned off - if multi app support in particular is turned on it's known to cap the card at 1080p (the card has it's own multi app support anyway so that's redundant)

[shrewd valley]

Gotcha. Just turned it off, let me give it a try now

Huge! That seemed to work! Thank you so much for all the help!

[past basin]

No problem, glad it's sorted out!

[shrewd valley]

Now I can get to my fancy 4k gaming! I leave you a 5 star review!!

classic windows messing things up 🙄

[past basin]

Yeah, that thing was only introduced in a feature build a while back too so it's not a common thing for folks to be aware of either

The windows Multi app that is

[dapper seal]

First of all, I'm not good at English. Is it okay to ask questions about 4KS here?

The cause is unknown, but when I stopped going through the USB 3.0 hub, the behavior stabilized. If there is anything else you don't understand in the future, I will ask you questions.

[forest terrace]

Wow that's crazy, yes. I eventually decided to delete it and reinstall it anf couldn't find the exact software so i thought id try elgato studio, it did seem to work a bit better but the screens goes blurry and it has the loading circle sometimes, but you're probably exactly right im gonna see if any apps have the 4k mic or camera set as default.

[earnest sail]

I have got my iPhone 17 connected but can’t get sound to be played from my iPhone to the elgato

Do I need to have a hdmi to usb that supports audio passthrough?

[forest terrace]

i only have obs, elgato studio and opera gx opened. i fixed all of the possible things in opera gx, discord and nvidia that could be trying to use my capture card but its still disconnecting. is there anything else i can do?? or are any apps running in the baclkground trying to use my capture card????

[past basin]

What card are you using? The USB ones can only operate in one app at a time, you shouldn't have both Studio and OBS open for those as they'll compete for the card.

[forest terrace]

bro i swear on my last pc i would have obs studio, tiktok live studio and the 4k capture utility opened all at once and this wouldn't happen 😭 im using the hd60 x

and the capture card isnt even added as a source in obs, my display is the only thing i have added as a source in obs

[past basin]

HD60 X is a UVC based card, the Window driver only allows one app to use it at a time. That said typically you'd add it to OBS as a video capture device to use it, and use OBS projector mode if you needed to play on the captured feed. If it's not a source that shouldn't be an issue - but you generally don't want to display capture 4KCU or Studio either, sometimes you need to use app or game capture depending on your system and GPU drivers to get it captured right

The best solution is just use it in OBS as a Video Capture Device directly 9/10 times though

If you're getting errors that it's in use though check the Win 11 privacy and security settings - UVC devices are recognized by Windows as cameras so check under the Camera section in there and there's a recent activity pulldown. That'll show you any app making camera calls

Check that there's noting unexpected in there and that any apps making calls aren't set to default to yoru HD60 X as their default camera

[forest terrace]

bettt

i was hoping there was a way to see which apps had that ability

what abt for microphones???? my hd60x mic often gets put on things like discord without me doing it

[past basin]

If you've disconnected and reconencted the card windows will do that. By default it automatically switches your defaults to the last connected device. It's a pain. Honestly I use my Stream Deck with BarRaider's Wintools to switch my audio devices when Windows does things like that now

Or manually set specific apps to use specific audio devices instead of the system default (since the default is what's getting changed)

Though Discord also like to do it's own popup asking if you want to switch devices when you connect something, for some reason

[forest terrace]

welp my hd60x is my only connected camera now. ill connect it as a source on tiktok live studio, use it and see if it works to know if everything is good now

[forest terrace]

its still happening bruh 💔💔

[forest terrace]

the top left corner that says hd60 x was flashing from that to "no capture device found" over and over for like 10 seconds

[deep coral]

I installed my 4k pro today and when I open any thing up to on the streaming PC whether it be OBS, Elgato Studio or 4k Capture. I am getting this screen below and it just keep cycling around like this.

I can get it stable after playing with resolutions for a bit. But on OBS it is way zoomer maybe like a quarter shows up on obs. I can’t get it to zoom out or anything on obs. Not I have played with everything and it is back flashing and everything. I need help

[forest terrace]

yo bro i give up ts wont stop

which capture card would be better for me to get based on the situation im in

gonna have to spend another 2 to 300 hundread fckn dollars

unless u can help me find another solution by some miracle which i'd def prefer

this thing was working perfectly fine on my other pc when it comes to what softwares are using it

and how many

[past basin]

If you're actually seeing the card showing as gone from Studio, check with USB Device Tree Viewer - see if the card is disconnecting and reconncting in there, and make sure if you select it the summary shows all speeds are SuperSpeed or higher (there's a summary on the right after selecting the card on the left that has three speeds, port, device and connection - they should all be SuperSpeed or higher). https://www.uwe-sieber.de/usbtreeview_e.html is where you can find the app. Because that sounds like a USB issue. You should also consider replacing the USB cable with a new one (needs to be at least 5 Gbps / 3.0 / SuperSpeed, make sure of the speed as a lot of replacements are 2.0 / 480 Mbps). If things also still work on your old setup and this is exclusively an issue on the new one check for any updated motherboard chipset drivers, firmware udpates or UEFI/BIOS updates in case it's a USB Controller issue. Also try other ports on the machine - in particular different speed ports if you have any (eg 5 / 10 /20 Gbps) as different speed ports will be on different USB controllers.

In particular if you're watching USB Device Tree viewer and see the card going red and green in the list repeatedly (and likely disappearing) you'll know it's a USB issue

[past basin]

That sort of scrolling issue usually comes from a VRR issue (eg monitor/TV and capture card using different VRR ranges)- try disabling VRR on your source first and see if it clears up. For OBS if you're chaning resoultions don't forget you need to redo the actual card's source layout in the scence (quick way for full screen is click the card in the sources list and press CTRL-F).

You may also need to change your Input EDID mode if VRR doesn't help. That's in the right side pullout in Elgato Studio - accessed but the menu button left of the gear icon up top of the app. In particular if you're seeing that sort of scrolling try setting it to Internal for the Input EDID mode and restart your console.

[raven hamlet]

is there a minimum pc spec required to record 1440p or 4k? was thinking of buying a streaming pc since macbook can only consistently record 1080p at 120fps

anything higher than that would give me choppy video

[past basin]

Hm. Depends on a few other things like codec and the like.
Typically the macbooks are fine, if yoiu have a M series - though the Air can sometimes run into issues with thermal throttling and I've seen some reports of people with the M1 (non pro version) hitting issues at higher resolutions.
Are you working with an Apple CPU macbook there or a older intel model?

From the PC side, most modern discrete GPUs can handle higher video encoding fine if you're only aiming for like 1440p120 or 4K60. Some CPU setups as well, though most people opt for the hardware encoding on a GPU these days to keep load off the CPU, lets that be used more for other things as neede, especially if you have a complete set of layers or anything in your streaming app

[raven hamlet]

i have an M4 macbook and it still struggle

[past basin]

Air or Pro?

[raven hamlet]

pro

[past basin]

Huh, that has active cooling too, I'd have expected good results on that. What app are you recording with? Elgato Studio? Do you get the same issues with other apps like Meld or OBS?

Or even Quicktime?

Oh, I should also ask what card you're using

[raven hamlet]

im using OBS since i can add face cam and twitch alert on it. Can give elgato studio a go tonight but can you add facecam on it?

[raven hamlet]

im using 4k s

[past basin]

No - Meld Studio will let you do that though. Elgato Studio is good for a quick test though, and will also check if there are any firmware updates for that card

[raven hamlet]

hmm ok, i'll try meld studio tn

[forest terrace]

this right? im trying to do everything you said one at a time bc that was a lot

[lone crypt]

Yes that is showing the correct speed.

So unless it’s dropping out temporarily, this connection is good

[earnest sail]

I’m not getting any audio output when hooking elgato hd60x to iPhone, using obs, video is working perfectly fine, any tips?

[lone crypt]

iOS audio output device could be set to something other than hdmi out.
Change in the control shade

[earnest sail]

Is it normal to not be able adjust the volume with my volume buttons on the side of my phone while connected?

[lone crypt]

Yes, hdmi is always full signal. The destination device controls the mix.

Like how your tv controls its playback volume, not the connected console.

[earnest sail]

Ill try later today or tomorrow, hope it works, if not ill be back with more questions 🤣

Appreciate it

[earnest sail]

All hdmi to usb c should have audio pass through also right? Using a ugreen pd

[lone crypt]

I can’t speak to the compatibility of any particular adapter.
But iphone 15/16/17 with usb c (not lightening) can output hdmi. Plug and play mirroring.
It’s the same as connecting it to a tv

[broken lava]

Can anyone suggest a solution to this? The colors are way off when viewed on stream, and I can’t find a way to fix it

[past basin]

Turn off HDR

Otherwise you'd likely going to need to figure out how to adjust things with LUTs

[broken lava]

LUTs?

I don;'t have HDR

Nevermind, fixed it

Thanks anyway

lol

Never mind again, I only fixed in the El Gato Studio. Streamlabs is still washed out, and every solution I find doesn't work. My PC doesn't even have hdr

HDR is off on my PS5

[lone crypt]

the capture card setting for HDR is probably the one that needs to be toggled

I bet it's stuck on

[past basin]

Still looks like HDR tonemapping to me, I had almost the same look in Elden Ring while HDR was on, on the console. If if it's set to Always Off on the PS5 that shouldn't kick in.
What specifically did you do to change it in Studio?

[forest terrace]

the speed doesnt seem to drop whenever it diosconnects

[lone crypt]

I wasn’t there for this whole conversation, but I don’t understand what you’re meaning here.
Disconnect would be disconnect.
There is no speed of a device that isn’t connecting.

[past basin]

That's what they were running into - app was showing the card disappearing.

I'd asked them to also check with that app to see if the card disappears from the list or turns red on the left side when it disconnects from Studio

Since USB Device Tree Viewer generally is a good indicator of something outright losing connection since it colour codes a disconnect

[forest terrace]

turns green

[past basin]

If it's turning green that means it's reconnected, implying it did disconnect

Try another USB port, or another USB cable (make sure the cable is rated for at least 5 Gbps), and check the updated motherboard chipset drivers and BIOS to be safe.

How often does it disconnect anyway - are we talking seconds or minutes? If it's at least several minutes it could be an issue with USB power saving

[forest terrace]

minutes

[past basin]

I'd also go into the settings for the USB controller then and check power saving. Above the card on the left side of that app, there'll be a device with a green circuit board icon, that's the USB controller the card is on right now. Right click it and go to properties, and when the new window comes up click Change Settings. You should get a power management tab then - turn off the power saving settings in there

[forest terrace]

i turned off the power saving and it hasn't stopped

what should i do in bios?

[past basin]

Check for updates from the motherboard's support site

[forest terrace]

Where do i find that 😭

[past basin]

You bought a prebuilt machine right? Check their support site for your model of PC for updates first

[forest terrace]

Oh 💀

Im in bios rn

[past basin]

BIOS doesn't generaly have a live network connection, you usually need to check for updates online from the various support sites for your PC or motherboard and download the file. Sometimes you can run the updates right in the OS, sometiems you need to do something like load them on a USB stick and boot into BIOS and run the update from the file on the USB stick. It varies by board so you'll have to consult the manufacturer for specifics

Does the card still work fine on the old PC? That would help rule out some potential cable issues

[forest terrace]

i mean im more than sure it does it did before i moved to this one but taking it out of the new pcs box would be a real pain

especially since my stomach hurts and i have tendinitis in my right hand that im trying to heal

[past basin]

Then you're going to have to assume the issue is USB related then, since you can't pull out the other PC to confirm nothing else broke down with the move - either there's a problem with the USB port ont he new PC, or it needs updates, or there's an issue such as a physical problem with the port. There's also a chance the cable it a problem or that dirt got into the PC or card ports or cable ends when you moved everything over, so check the cables and devices for any kinds of dirt or damage

[forest terrace]

well i sure as hell hope it's not the port that has a problem or anything on my pc in general

[forest terrace]

i just blew on all my USBs and the ports and its still not fixed

idk how else to check for dirt especially since my pc is on the floor i really wish i had it elevated somewhere

[willow stratus]

It's your ok, I can ask what console you use?

I've been and got this. elgato 4k s

The audio stopped working.

And I don't know how to fix it.

[forest terrace]

xbox series s

[willow stratus]

I'm using the same console

[willow stratus]

Do you know how to fix audio?

[forest terrace]

i mean im definitely the last guy u should come to for help but i can tell u what i've got atleast

um

yeah nvm idrk what to say

[willow stratus]

Do you know anybody who could fix? Audio.

[forest terrace]

if you say what problem you're having someone mightr help @past basin was helping me with my thing disconnecting

[willow stratus]

Ok.

I'm having issues with audio.

And I don't know how to fix.

Fix it.

[forest terrace]

well, try to be a bit more descriptive 😭

say what happened, what's happening and what you think caused it

or what u were doing when it happened that might have caused it rather

[willow stratus]

I was using my PlayStation 3 then audio started cutting out.

Then the next day.

Then audio stopped working.

And I don't know how to fix it.

[forest terrace]

so bro i keep thinking abt just wanting to buy a new usb chord like you're telling me but i keep forgetting abt what you said abt the motherboard

[past basin]

Check for BIOS/UEFI update downloads from whoever made your PC on their support site. Also update your chipset drivers - looks like you have an AMD based motherboard so you can probably get away with the auto detect tool to update those at https://www.amd.com/en/support/download/drivers.html

If you look for a replacement cable be absolutely sure it's at least 5 Gbps / UBS 3.0 fast - most out there are USB 2.0 cables which are only 480 Mbps.

[forest terrace]

viprtech doesnt have anything like that on their website not that i can see

would i get it from nvidia??

[past basin]

Nvidia would be your GPU, not the motherboard, generally. Unless you have one of the rate NVidia Graphics cards with a USB on it (I think they stopped after the 2000 series tbh), you won't need Nvidia drivers

[forest terrace]

okay

[past basin]

If your PC builder doesn't list other drivers, you'll need to identify your motherboard. Press Windows Key + R and in the box that pops up type and type "msinfo" in the box and press OK. From there look for Baseboard manufacturer and baseboard product in the list. That should tell you what your motherboard is and you can use that to find the support site for the board itself

[forest terrace]

u mean msinfo32? its B650 by OE

[past basin]

yes, sorry, I should have had the 32 there.

OE? Does it have the full model number and manufacturer there?

B650 is the chipset but won't identify the whole board

[forest terrace]

this is all i see

[past basin]

Huh, I'm not familiar with that brand at all nor is google turning anything up. I wonder if they make their own boards - that'll make getting updates a potential issue

[forest terrace]

they've had some allegations of scamming which made me really freaked out the first day of setting this up a few weeks ago

3 years and i never knew

what could i possibly need to update bro 😭 i got it during black friday but i just set it up 8 days ago

[past basin]

Check the chipset drivers from AMD I linked earlier for now

You might have to check with the PC builder via support ticket to see if they have any updated BIOS. But it could also be the cable

[warped ledge]

where did you buy your PC?

[past basin]

Ideally if the old PC were accessible to confirm it's still working it can run out issues with the cable and card, and confirm it's something with the new PC

[warped ledge]

wondering if OE is a non-brand, but brand

[past basin]

Yeah, it's probably some sort of white box brand

[warped ledge]

that's what I'm thinking.

like iBUY, or Cyberpower, etc...

[past basin]

Sold direct to OEM or omsething

[warped ledge]

yeah I was thinking OE is OEM..

[warped ledge]

I read this as my typo. i was trying to fix it. lol

https://tenor.com/view/tom-and-jerry-jerry-jerry-laughing-haha-hahahahaha-gif-8935649172999604305

When I didn't see the edit button, I started laughing realizing it wasn't mine.

if we can figure out what the PC pre-built is, we can probably find out the MOBO.

[willow stratus]

I was using my PlayStation 3 then audio started cutting out.Then audio stopped working.Then audio stopped working.And I don't know how to fix it.

[forest terrace]

okay

[forest terrace]

viprtech

[past basin]

They mentioned earlier it's a Viprtech. The support site on there is pretty sparse

[warped ledge]

I’ll research! Give me about an hour max.

Nvmd! That was fast…

basically, their refurbished boards, and then they have the viper tech labeling on it. They’re like a Frankenstein motherboard.

usually with the a.m., three sockets, which are older boards

Modern builds have reaper 1.0, or overlord 3.0.

those are capable of DDR five, but not the one that this person has

The only thing I could find, was GPU drivers. But nothing for the actual motherboard, bios, or drivers.. you would have to email them directly

Luckily, they have a support page, and you could probably open up a ticket from there and you should be good to go

[forest terrace]

i installed the chipset drivers from amd

[forest terrace]

okay

[forest terrace]

well the "knowledge base" and "submit ticket" buttons dont even work it seems on the website 😭

[still bobcat]

Can anyone point me to the best usb to type C plugs to power my 4k60? my pc doesn’t have a type C port!

[past basin]

Can you confirm the exact model? 4K60 usually means 4K60 Pro but that's a PCIe card. Is it a 4K60 S+? or one of the newer cards like 4K S or 4K X?

[past basin]

On the OEM's website? That's unfortunate. Do they have a call number? Does it open if you try a different browser like Edge?

[past basin]

Okay, 4K S is a 5 Gbps USB connection, so any USB 3.0 (5 Gbps / SuperSpeed) or faster cable will work. Ideally look for ones that are USB-IF certified https://www.usb.org/members though that's not a hard requirement, most quality brands will be certified.

I've used Anker, Ugreen, Silkland and even the Best Buy Insignia brands before for the 5 Gbps cards, which are all USB IF certified if you're looking for specific brands

Though that's personal experience, not any official recommendation'

[still bobcat]

thank you so much i truly appreciate it

[past basin]

No problem, good luck with it

[past basin]

Have you already restarted everything? In your PS3 menus is the audio set to Linear PCM? What specific card are you using here and how is it connected? Given you're using a PS3 is it safe to assume you're using any kind of adapters? Do those give you audio to a TV or anything if you remove the capture card from the setup?

[acoustic ether]

is anyone on here

[past basin]

What specificially is happening when you're trying to use your Switch 2 with HD60 X

[acoustic ether]

its not working at all

right now

also the audio

was an issue

[past basin]

What capture app are you trying to use it with, what does it say when you try to connect things and what colour is the light on front og HD60 X at the moment

[acoustic ether]

but the main issue

is it keep crashing

keeps

[past basin]

The app or the video feed?

[acoustic ether]

the video feed

it will work for about 5 to 10 minutes then have a screen with lines

but the audio etc is still working

i tried obs and it wont work at all

meld it does this

im on twitch right now

[past basin]

Was meld closed when you started OBS?

[acoustic ether]

arielhunterts

yes

i restarted m pc

and pwer cycled switch

multiple times

[past basin]

Is the light on the card red, white or blue right now?

[acoustic ether]

white

[past basin]

Okay, white means it doesn't think there's a video feed coming in at all (blue is good, red is bad signal, white is none seen).

[acoustic ether]

yes that started just now

[past basin]

If the Switch 2 is on, restart your dock by unplugging power to it for 30 seconds and reconnect it. Occasionally the Switch 2 dock gets contrary after firmware updates

[acoustic ether]

ok let me check

[past basin]

Though usually it's audio that drops not the video, I've seen it do strange things

(the dock actually needs power unplugged btw, not just powered off)

[acoustic ether]

ok did that

[past basin]

Still a white light?

[acoustic ether]

yes

[past basin]

Hm. Normally I'd suggest running Elgato Studio here to check firmware on the card, but if you have it open in another app like OBS or Meld at the moment it's going to complain because only one app at a time can use the card

[acoustic ether]

ok i went offline

im opening studio

[past basin]

You should also double check your wiring, make sure the dock goes into the In port on the card. That's fairly common to get mixed up with troubleshooting and would explain why you're getting a white light now intead or red or blue

[acoustic ether]

it says no input

ill double check

[past basin]

Okay, in the top right of Studio too, there's a device info section that'll tell you if there are any updates for the card

[acoustic ether]

Base: 25.7.16
MCU: 25.6.27

[past basin]

While you have Studio open also go into the right side panel and set your Input EDID mode to "Internal" to see if that helps here (may need to restart the console again after changing that)

[acoustic ether]

1.0.5 (895)

[past basin]

Perfect, it's up to date then

[acoustic ether]

its on internal as well

[past basin]

Already on internal or just switched it?

Is Custom set to off?

[acoustic ether]

was always on

custom has been off

[past basin]

Huh, odd. HD60 X defaults to Merged out of the box. Shouldn't matter though if custom is off

[acoustic ether]

nnow its capturin in studio

i just turn on console

[past basin]

Okay, video is back, do you have audio in Studio too?

[acoustic ether]

yes

[past basin]

I'd close studio and restrart Meld or OBS then, whichever you're planning to use

[acoustic ether]

ok

so its on now

meld

but its going to crash

light is also blue

im using pokemon champions and screen goes liney after about 10 minutes

[past basin]

That's fine, when it crashes take a screenshot with the Printscreen button and paste it in here

[acoustic ether]

ok

[past basin]

The other thing to try is another app so we can rule out if it's Meld specific or the card, but we can do that after

[queen crow]

Can someone rocking an Elgato Capture Card please help me? I cannot for the life of me get it to output any sound.
I've checked sound settings to test for sound being received...nothing...no audio in OBS...no audio in Elgato Studio recordings...

I am sending from another PC by the way. Not console.

[past basin]

How are you splitting your audio on the other PC to send over a copy? Using something like Wave Link, or Voicemeeter, or are you just sending everything to HDMI from that machien and not listening on it direct at all?

[queen crow]

HDMI connected from PC to HDMI IN on capture card. HDMI connected from monitor to HDMI OUT on capture card. USB 3.2 Type C connected from capture card to Laptop. That's all I've done. The visuals are being sent over no problem. Just no audio. Am I missing a step here?

Since OBS is on my streaming PC (laptop), I just need the audio to play for the stream. I don't need to hear it, since I can hear it on my gaming computer (main). But I have no audio being sent to the capture card.

I have the audio in Elgato Studio (not sure if this matters since I'm using OBS) set to HDMI audio

[past basin]

Yes, if you're listing to the audio on the gaming PC itself somewhere, you need to split it. Windows won't send audio to two place at once by default, so if your gaming PC isn't just set to send all the audio to the HDMI connection, none of the audio goes to the HDMI feed. You'd want a software mixer like Wave Link or another app to send the audio two places at once, or another solution like Wave Cast to send the audio over the network

(hardware splitters are an option too, but generally more expensive)

[queen crow]

Oh, man. Okay.

I'm sorry, I'm dumb. How can I do this using Wave Link? Do I need this on the main PC or the streaming PC? Is there a guide?

[past basin]

I've got to head off for the night there now - if it crashes again link the screenshot. I did see you had powersaving issues there for a bit, you might also want to look into disabling power saving features on the USB controller that controls the card, if the issue comes back. You can do that using a toll called USB Device Tree Viewer to figure out what USB controller your card is connected to - https://www.uwe-sieber.de/usbtreeview_e.html . run that, find the card on the left side - the green icon above it is the USB controller it's connected to. You can right click that controller and to to properties then hit Chang Settings on the window that pops up, and it should show the power saving tab. You can turn off the features in there and it may improve USB video capture reliability if the machine has been trying to put the USB into power save too.

[past basin]

You could have it on both, but in this case Gaming PC since that's where you want to split the audio.

There might be some guides in the #1291136160676188172 , I honestly haven't checked in a while. If not looking up dual PC streaming for Wave Link 3 might give you a few resources

basic idea is you need to setup a Wave Link mix, then go into the settings for that and make sure at least one output for it goes to the HDMI/ Capture card/ Monitor - whatever your HDMI Connection shows up as. You can then add whateve r you normally listen to the computer with there too, or use the monitoring feature for that (drop down in the top right of the app selects monitoring device, clicking right side of a mix puts the ear icon there to do audio monitoring on a mix, meaning you're listening to it)

[queen crow]

I don't see Elgato 4K X on my main PC to do this - only my laptop receiving the signal 😭

[past basin]

If it's using a monitor in the HDMI out it'll just show up as that

[queen crow]

Okay, so I've switched it to my monitor in sound settings, and boom...audio sent entirely to laptop. Then I lose my audio on the main PC. I open up Elgato Wave Link 3.0, change the mix to output to the same source (monitor) so I replicate this (sending audio to laptop), but nothing happens.

HOLD

[queen crow]

It's working!!!! But now I realized another thing...is there any way for me to send my laptop OBS audio to my main PC so I can hear alerts??

Thank you!

[lone crypt]

Yes, Elgato makes an app called wave cast which sends an audio feed in each direction over network.
Or you can run a 3.5mm cable from line out to line in on the other computer.
You will need a ground loop isolator on that line.

[earnest sail]

So when I hook up the elgato capture, I can change it iPhone and the sound plays out of the phone but can’t hear anything in obs, when I put to Hd60x, I can’t hear anything in obs or out of my phone

And the “audio” is flickering on the audio mixer as if it’s picking something up

[past basin]

Turn on your audio monitoring in OBS. Under the advanced audio settings in the edit menu, set the monitor option for the card to monitor and output. That's why you're seeing the meter move but not hearing anything

[earnest sail]

Do I need to add audio output and video capture device? Because the meter isn’t moving for the video capture device only “desktop audio”

Do I need to change either of these settings?

[past basin]

You have the iPhone set to the HD60 X where the meter was moving earlier right?

Do not set custom audio device though, and set the output mode back to capture only which should have been the default for that card

[earnest sail]

So I’ve changed back to default and when I go into game, none of the bars are moving. There is no static, nothing. I don’t know what you mean by “set”, everything set to monitor and output. I have my monitor device set at my headset

[past basin]

You said eariler when you changes the iPhone's audio output to the capture card it was showing movement on the audio mixer.

That's what I mean by set, put that back on HD60 X

[earnest sail]

So I have mic/aux set to my headset and it’s working, HD60x bs is my video and it’s working, desktop audio is not giving any sound, and my output on my iPhone is set to HD60x

Do I need to set an output device or should my sound automatically come through the hd60x BS tag, because nothing is coming through, it’s on “capture audio only”

[past basin]

Close OBS entirely, run Elgato Studio and see if you get audio there. The way you have it setup sounds correct so Studio will let us know if something else is up.
To confirm though you were getting the meter moving earlier for this and it's not moving now at all?

[earnest sail]

I have never once got sound, I have a headset that I use for the mic, so I’ve only got video from the device so far, the meter was “moving” but no actual sound was coming out

Elgato studio and 4k utility both give video but no sound. It couldn’t happen to bent hdmi right? It’s a Ugreen pd 4K

There’s nothing I need to change in my iPhone settings, correct?

[past basin]

I don't have an iPhone to know for sure, but it should generally sync up to the audio settings requested by the capture card.
If you hook the iPhone right to a monitor with speakers or a TV with the UGREEN adapter do you get audio? Not all HDMI adapters play nice with iPhones, so it'd be nice to rule that out as a potential issue first

[earnest sail]

I also noticed this in playback

[earnest sail]

I’ll check rn

[past basin]

Those virtual audio feeds would be from Wave Link, not the capture card.

[earnest sail]

So they have no effect?

Even the ready one

[past basin]

They're an output for Windows there anyway, not an input like your card. But no, they shouldn't affect it

[earnest sail]

I think it’s the cable, doesn’t work in TV or monitor unless it’s my iPhone haha

[past basin]

Could be the HDMI Adapter then

Usually we suggest using the apple one because iPhones and iPads can be picky with those adapters

[earnest sail]

Apple one is guaranteed to work?

[meager quiver]

I have an el gato 4ks and I can’t for the life of me get the audio to go to obs when I do its either way too loud or delayed when I use the chat link pro I have spent 3 days on this and can not figure it out

[earnest sail]

The apple cord is sooooo short, thanks for the help arcsane

[earnest sail]

@past basin also just to confirm, the sound/meter should be giving sound out, correct? desktop audio moves as my microphone moves

I shouldn't need to add the audio output device

[past basin]

I've used it myself with an M4 iPad.
But if you're hooked up from the phone direct to your TV and the adapter you're using isn't sending audio to the TV the most likely culprit is the adapter you're using, followed by cable issues. You could try testing the cable by hooking something else to your TV with it to be safe.
You could also try checking with iPhone support about why the TV isn't getting audio - I'm on Android myself for most of my mobile hardware so am less familiar with any issues that might be iPhone specific

Desktop audio is an audio output capture though - that's OBS trying to get audio from the PC itself. If the card which is an audio input capture isn't moving something is wrong with the feed or there's no audio coming across the HDMI.

You could try adding the card again as an audio input capture, but the fact you didn't get any audio on the TV when bypassing the capture card entirely leads me to beleieve that likely won't help

[past basin]

If you're getting delay in OBS mute the card and add it again as an Audio Input Capture

[earnest sail]

I'm going to order an apple offical one and a MFi certified and see if there is a difference, the apple one is pretty expensive haha

[meager quiver]

I’ll have to try that when I get home thank you

[teal gate]

Hey guys, when I connect my hd60x mk2 to my ipad 10 gen it runs on 720p30 and says invalid output resolution. When i try with my camlink 4k it works but poorly it says it’s running at 1080p60 but it is actually running at 8 fps. Any help? Thanks.

[past basin]

10th Gen iPad is not compatible as it's only USB 2.0 data speeds.

The camlink might have limited function as it supports MJPEG compression on the latest model

But officially it's not supported

(I'm assuming here the iPad is the recording device, not the source)

[teal gate]

Yes, you’re assuming right. The ipad is the recorder. I’ve read online that any ipad with usb c works but it seems like I didn’t do enough research. Any alternatives or no?

[past basin]

Officially no alternative. I have been meaning to see if 4K S might run on it since that supports USB 2.0 up to 1080p, but officially that doesn't support it either. When I'm back at my house I'll stick my 4K S on a USB 2.0 hub to cap it and see if it'll connect at all

[teal gate]

Okay, Thank you very much

[forest terrace]

can you by any chance send me a link to the exact type of usb cable i need i found a couple and dont know if they're good enough

i need at least like a 2-3 feet long one

[past basin]

Needs to be USB 3.0 or faster. That could also be listed as SuperSpeed or 5 Gbps (or higher)

Avoid any that are only 480 Mbps / USB 2.0 or listed as "charging"

[acoustic ether]

I wanted to thank you, sorry for disappearing my stream went well and I was able to somehow play with no issues for almost 5 hours. Hoping I won't have the issue tonight

I'm not sure what made it suddenly work

But for the record

@past basin that is the screen shot you asked for of the issue I was facing and may again

[forest terrace]

i got the usb cable coming but do u think its gonna work?? bc i thought we already proved my current usbs speed is good

[past basin]

Speed was good - issue was disconnects iirc. I still think the more likely culprit is the PC itself but that's something you'd have to take up with their support. Ideally I'd have suggested hooking things back up to the old PC because then you could be certain if your existing cable is okay or developed issues while you were moving stuff around, but iirc that wasn't an option here. Honestly doesn't hurt to have a good quality high speed cable about anyway just in case you get issues in future.

How many USB controllers were you seeing on the left side of that USB tree view app (marked with the green icon)? When you were chaning ports at any time did the card move under a different controller? If your issue is one specific USB Controller if you have more than one that runs at USB 3.0 or faster, sometimes you can get away with just moving the card.

[past basin]

Glad to hear it sounds to be working so far. That sort of distortion is usually some sort of settings sync, so hopefully the card being on internal EDID mode and the dock having been power cycled will keep them playing nice here.

[forest terrace]

theres 4 different green icons

[past basin]

If you can can you move the card to a different USB port until you find one that moves it to a different controller? Usually ports that are further from each other physically are more likely to be on different ports - if you have front ports that are 3.0 or faster those can be a good place to start.

[forest terrace]

this isn't very good

not the best

this pc only has 2 light blue usb ports, 3 black ones and only 1 dark blue one

so only 1 3.0 port correct?

well i have a dark blue/3.0 port at the top of my tower along with a usb-c port and a hole for a headphone jack

but my wireless headset usb is in the port at the top

[past basin]

Hard to say, the colour coing system is optional. Light Blue / Teal is USB 3.1 though so that shoudl generally be fine

Worst case you can pull the Wireless headset to test the card, and that would at least let you know if it's going to work on a different port (and hopefully different controller)

[earnest sail]

@past basin Just to let you know for helping people in the future, any MFi certified or the official apple usb c to hdmi work, I ordered a MFi non-apple product and the apple one and they both work, a typical usb-c to HDMI won't work, you need the actual adapter version

and thank you for all the help you provided me, have a great week

[past basin]

Glad you were able to get it working!

[forest terrace]

bet ill just try it

[forest terrace]

yeah so this is crazy

the top usb port is the same dark blue as the one on the side

yet it doesnt work

also the the other usb ports that arent blue that i plug the card into dont work whenever i do it says to plug it into a 3.0 port

[silent veldt]

All of a sudden I'm getting intermittent 1 frame green flashes when using camlink w my sony fx30. happens on 2 computers in Gmeet and OBS, so not a computer issue.

Only change is upgrading from an ancient USB dock to a iVANKY FusionDock Pro 3.

I guess I can try going right to the mac instead of the dock, but kinda annoying. Anyone else?

[past basin]

I would at least bypass the dock temporarily to see if that's the issue - dock's aren't generally suggested for use with CamLink and CamLink 4K as mileage varies a lot with how different models can work under high bandwidth.

[silent veldt]

Thanks, that's what I'll have to try. I figured using an M5 and a TB5 dock, I should be good going to the dock, and have one less cable to swap between macs.

Now watching my 4 min video back and seeing how many times it did it, I feel for people on my conference calls today when I had it running all day like this.

[past basin]

They can work, but the can be quirky too. Especially depending on what chipset the dock uses as some of them may handle USB and backwards compatibility oddly.
Usually when shopping for docks I tend to suggest making sure they're returnable if there are compatibility issues.
It might not even be the dock yet, but if that was the only known change I'd start there to be sure. You might also want to consider changing it's cables if you have a spare TB5 cable around (or even testing with a TB3 or 4 cable if you have one) to see if it might be a cable problem with the dock

[silent veldt]

I started seeing similar posts in old CalDigit threads too, so yeah, maybe a dock thing. I did a short test direct and no issues. I'll try a longer session tomoorrow. Thanks.

[past basin]

Good luck with it! I'd check if there might be firmware updates for your dock too - it's uncommon but if the dock is the hiccup it's worth checking into

[shrewd valley]

Im having another issue with my 4k pro. I accidentally disabled the device earlier and now im just getting a black screen on Elgato Studio when I try to use it. I remember having the same issue when I first installed it but I cant seem to remember how I fixed it...

I vaguely remember it being something something privacy setting?

[shrewd valley]

well i restarted my PC and it works now

ill take it

[tawny carbon]

im having severe visual latency between my nintendo switch 2 and my pc. i have them connected using a 4KS and its still persisting despite downgrading my visual output settings.

for reference i play Street Fighter and Smash Ultimate so any latency bettween my inputs and my screen could potentially cost me thousands of dollars

I CANT EVEN DO A BASIC BNB BECAUSE THE LATENCY IS THAT F/////G BAD

[lone crypt]

The latency shouldn’t be more than a couple of frames unless something is wrong…
But if you are playing things that require the lowest latency then you need to connect a display to the capture card output, instead of playing on the pc capture preview.

[tawny carbon]

do you mean that i need to get a physical monitor. and i cant use my pc screen?

[lone crypt]

Yes. That’s what that port is for. Even in ideal conditions, the capture preview will be a few frames behind. The passthrough port on the card is for playing the game in real time while capturing.

I won’t even bother with suggestions for diagnosing why your capture preview latency might be a little higher than it should be (it’ll be something with your computer) because even if it’s the best it can be, passthrough display will be lower latency.
So just do that, if your situation is latency sensitive.

[tawny carbon]

im also trying to livestream and i have no way to feasibly screen record without using my pc screen. all i have is my Switch, my capture card (with the hdmi and usb-a to usb-a cable), my pc, a TV and an additional 2 HDMI cords, one of which is actively in use

at this point i might as well put a camera facing my tv

[past basin]

If you're using 4K S don't play at 4K60 either - 4K S will go to MJPEG mode for that and wil have higher latency

(won't apply to passthrough but will apply if you're playing on the preview)

[lone crypt]

That's probably the source of the latency then. But nobody is telling you to not capture and stream... We are saying you need to connect a display to the output of the caputre card so you can see the switch's video in real-time, at the same time as the computer is captureing and streaming it!

This is how capture cards are meant to be used

[tawny carbon]

there are only 2 hdmi ports on the capture card. Are you saying to connect the hdmi connected to my computer to a external monitor?

[past basin]

There should not be a HDMI conected to yoru computer

If you'ore capturing the Switch 2

[lone crypt]

Yes, the input is from your switch. the output is to the display you will watch while playing

USB is to the comptuer

[tawny carbon]

thx for the help guys

although i do have a slightly annoying problem

the audio is being played twice. once from my pc and another time from the monitor/switch itself

[lone crypt]

mute one of them

probably the computer, since that will be latent compared to the display

Mute the capture card audio source in your streaming app, so it's audio is only played to stream but not to you. Listen to the sound from your TV instead.

If you need other sound from your computer, then maybe reverse this and turn down the display speakers. Or consider an audio mixer if you are bothered by the slightly latent audio from the streaming app.

And probably do follow Arcsane's direction about using a lower resolution on the capture so the 4Ks won't use MJPEG mode, which adds more latency.

[tawny carbon]

also dumb question but does muting the elgato app still record the ingame sounds?

[lone crypt]

I'm not super familiar with the elgato app. But aren't you streaming? elgato studio just records only, (or so I thought)

[past basin]

Adding to what Jn is suggesting there, make sure you've added the card as a video capture device to your streaming app for best results, don't app/window/display capture the other capture app, as it can impact your capture performance

[weary sun]

Having issues with the 4k x and xbox series x I have everything working ok but cant seem to get it to pickup the other people talking in game? Any advice is appreciated

[muted olive]

I got the 4k60 pro mk.2, I have followed all the elevato support page links and have all the updates and I followed all the guides. The card is in a 2.0x4 slot.

The only thing on the elgato page I can't seem to complete or pass the check is to clone my display. Image stuttering is on both OBS and the 4K capture utility.

Gaming PC: CPU 9800x3d, GPU 9070 XT, Ram 6400 32GB (2x16)

Streaming PC: CPU 5 5500, GPU 2070, Ram 3200 16 (2x8)

[frigid sable]

Okay so I'm coming here with similar questions; not because I have a problem right now, but because I have in the past (a few years ago), and I'm currently hyperfixating on USB science.

I got a little USB cable test thing and am going through all of my cables; what caught my eye is that the Elgato branded cable that I'm using with my Stream Deck+ (though it could have come with my mk 2) has "2.0 480 Mb/s" engraved into it.

I wish all cables would do this, but I was surprised at this being the case, seeing as, again, I've had trouble using my decks with "weak" cables in the past and had to try out a bunch of different ones to get them to work. I would have assumed the ones that worked were at least 3.0... but apparently not.

Actually I don't know if the person you're talking to is talking about a Stream Deck, I just searched "USB cable" because this is where I found the info that I needed a better cable last time LOL

it only just occurred to me that it could be something else

[past basin]

All Stream Decks except the original Stream Deck XL, Stream Deck XL+ and the USB Hub when on Stream Deck+, use 2.0

[frigid sable]

oh, this is "capture cards"... so yeah, that would need 3.0

at least haha

[past basin]

Yeah, almost all the capture cards need 3.0 or even 3.2 Gen 2.

[frigid sable]

learning about USBs because apparently my tablet can use USB C but it has to be a USB 3.2 Gen 2

or 2x2 idr

but a pretty beefy guy

drawing tablet *

[past basin]

3.2 Gen 2 would be a 10 Gbps connection. 3.2 Gen 2x2 would be 20

[frigid sable]

I've been trying to get a really long one so I can work from my bed on days my body isn't functioning haha

yee

[past basin]

Length is going to be an issue. Generally USB 2.0 caps at 15 ft, and 3.0 at 10. There are exceptions but they require specialty cables or coverters and sometimes have issues

[frigid sable]

and then there's "Thunderbolt", which I've learned my PC doesn't even support, so 😂

Oh, looking at the chart again my tablet only needs 3.2 gen 2

but my PC does have ONE(1) 2x2 port

[past basin]

Max length on that is officially supposed to be about 3.3 feet, though sometimes I've heard of folks getting it up to 10

[frigid sable]

I have had success using a 25ft 3.2 g2 cable with my tablet, it was just a really expensive one so I returned it to try to get a cheaper one... but none of those actually fit into the tablet's port hole so I'm now waiting on one of those little... I don't even know what to call it. thingies to arrive

I got some 90 degree converters but they didn't fit. The hole is really deep

[past basin]

25ft you'd likely have had a speciality cable, either an "active" one that has repeaters down the length, or a converter one that converts to something like fibre first. Those tend to be expensive

[frigid sable]

Yeah, for sure haha

it was about $30

most I've ever spent on a cable for sure

but worth it if it works

[past basin]

For a 25 ft active cable, $30 is pretty cheap tbh

[frigid sable]

What i need to do is just move my PC to the other corner

then I could get away with a 15ft one

but that requires me to move the arm chair, which requires me to move the mini fridge...

too much of a pain right now LMAO

Maybe I'll just do that while I'm thinking about it

I've pulled out all of my cables anyway

Ah, I wonder if maybe the problem back then was that I might have been using a USB hub.
It's a pretty decent powered one, but it would still have to be all of the devices sharing a single 3.0 connection, which I could see being a problem

If it's just a mouse and a keyboard, probably not an issue, but those with two stream decks...

anyway haha

[past basin]

Yeah, hubs can cause issues - even if they're the right speed sometimes they can get quirks or problems at high bandwidth. That bottle necking you're describing can do you in too - though if you're looking for a Display link over USB-C, another potential issue is the hub may not pass Video. Most display tables that connect over USB withouth also running a HDMI or DP, use DP-Alt Mode which is a feature that isn't supported by all hubs. It's also not supported by all USB ports, unless it's a GPU mounted one or laptop, but if it worked with your previous setu you're probably good for that on the port at least (though it might use your integrated GPU instead of a dedicated one if you're using a motherboard USB port)

[frigid sable]

Ah yeah, I was just talking about the hub with the stream decks

I was also thinking about the GPU thing, since the display-enabled USB C slots on my PC are through my MB

It didn't seem to cause issues, though... granted I'm not planning on doing any intense gaming or anything while I'm in bed haha

I'm not sure how it might affect things like 3D modeling/animation, but it's probably not a huge deal?

better than being stuck doing nothing, at any rate

-# (and cheaper than buying a new laptop for it)

[weary sun]

Anyone help with my query ?

[warped ledge]

hi, what did you need help with, or can you copy the og message?

[weary sun]

Having issues with the 4k x and xbox series x I have everything working ok but cant seem to get it to pickup the other people talking in game? Any advice is appreciated

Thankssss

[warped ledge]

are you doing party chat?

[weary sun]

Seems to work for party chat just not game chat im so confused

[lone crypt]

Is game sound muffled and distorted, but voices come through?

[warped ledge]

this might be an in game setting you might need to check the audio level on it.

[weary sun]

No voices at all come through only if im in party I can hear everything etc but its the elgato not picking up the other people

Yeah I have tried on Overwatch all the audio settings its baffled me tbh

No videos on yt about it wither

[warped ledge]

can you post the game audio settings?

[weary sun]

Damn im not at my computer is there anyway of seeing without what is it you need to see the elgato setting ?

If you give me 5 mins I can get to it

[warped ledge]

no worries, message when you're free too

[weary sun]

Im heee

[warped ledge]

WB

[weary sun]

So you need my elgsto settings ?

[warped ledge]

just the in game audio settings

the one with the in game chat

[weary sun]

Ok one sec

[warped ledge]

if you're avail we can vc and you can screen share

[weary sun]

Sure give me a call

[warped ledge]

called

[past basin]

If you two are still working on that I'm going to point out that Xbox's built in audio splitting is pretty limited. While using a headset you can split the main game audio and official party chat with the Xbox settings, for everything else (in game voice chats, console Discord, etc), you need an external solution like Chat Link Pro, or a mixamp

[warped ledge]

He’s using a chatlink pro. Also he’a alseep due to location/timezone. we switched it to headphones and analog.

[past basin]

Ah, yeah, if it was still on HDMI it was probably bypassing the Chat Link. Glad it sounds like you sorted it out

[warped ledge]

Yeah, but he’s going to teat the voice chat in game vs party chat to make sure that is coming through as well. Also on mac os for info.

[muted olive]

Is anyone able to assist?

[past basin]

Is your HDMI cable rated for HDMI 2.0? That sort of failure looks like a cable problem at first glance.
Also what firmware revision is on the card?

[silent shadow]

Hey, support is offline atm and I have (what I believe to be) a quick question. Trying to capture my gameplay on my PC, and I can hear my switch but can't see it. If I swap inputs on my monitor, I can see the switch input as the entire screen, but then it's not one of my PC displays. Any thoughts?

[muted olive]

Yes. Its a 2.1

Firmware 19.08.08 (MCU: 22.06.09 / FPGA 22.03.24) along with Requires 4K Capture Utility 1.7.9 and 4K60 Pro MK.2 driver 1.1.0.198.1.

[pseudo crow]

hi, i just got a switch 2 and have a 4k 160hz monitor

when i try using HDR it locks at 1080p, but when i go to SDR it shoots up to 4K. is there any way to get 4K HDR?

my monitor supports HDR, im using the orignal cable from the box and the cable that comes with the 4K S

[past basin]

What app are you using and what card? What does the app show on the screen?

[past basin]

I'd check with another cable if you have a spare on hand, make sure it's not overly long or going near anything like your PC power supply that could cause electrical interference. Check the card, and source HDMI for signs of dirt too.
Also try it with the newer Elgato Studio app instead of the old 4K Capture Utility to see if there's any difference

[past basin]

What specificaly is locking - your recording settings or the Switch 2 output?

[somber portal]

Good evening! I'm having an issue with hearing my stream alerts through my headphones in OBS after updating to Windows 11.
My set up is PS5, Astro adapter to Elgato HD60S, Elgato to Astro a40 mix amp, headphones connected to mix amp, Elgato USB to PC.
I've spoken to Windows, OBS and I've been told to ask for advice here as all troubleshooting has failed.
Elgato sound device shows in my audio output on my pc as well as my obs. All cables and ports have been tested. All drivers and programs updated. I am stumped and hoping someone can help!

[past basin]

To confirm do you have another feed from the PC going INTO that Astro MixAmp?

And is your OBS monitoring set to go there? eg, using a line out form the PC to the aux port on the MixAmp?

The caputure card won't be involved in your stream alerts since that comes out of OBS, so if you're not hearing them on your headset you need to check that your OBS is outputting monitoring audio on the right device (which may have reset with the upgrade)

[somber portal]

Yes, feed from PC into mix amp. My monitoring is set to go there.
The only option I see in OBS is my Elgato sound device, my speakers and default. I've tried all 3 with nothing through headset. My set up worked amazing until recent Windows 11 update. I'll keep trying though. Thank you for your response!

[pseudo crow]

My recording settings are set to 4k

But when I turn on HDR it locks to 1080

[past basin]

That's normal with 4K S if you're turning no HDR. to do 4K60 4K S needs to record in MJPEG which is SDR only. The supported capture modes for HDR show it only records HDR in 1080p60 https://www.elgato.com/us/en/explorer/products/capture/4k-s-supported-resolutions-and-frame-rates/
You can still pass through 4K60 to a monitor or TV in the HDMI OUT of the card though.

[pseudo crow]

I wasn’t aware of that, thank you

[past basin]

No worries, sorry I didn't have better news, but HDR recording is pretty restrictive, especially on the USB cards. Good luck with the setup though

[thick blaze]

not sure if this has been asked before (most likely it has) my 4ks is constantly needing to be changed between resolutions because at random it will freeze then unfreezes when i change the resolution

ive got the right cords plugged up and only just recently figured out the hdmi out was doing absolutely nothing for me since i use the streaming app on my pc

[uncut galleon]

Anyone know how I can fix the horrible audio quality/output from my new 4KS? Im using OBS and I'm really having issues troubleshooting a fix

I can present videos/examples if needed.

[lone crypt]

Need more info and a clip wouldn’t hurt.

[uncut galleon]

Am i able to throw it in here?

The audio just sounds awful lol

[lone crypt]

Hmm. What’s it supposed to sound like?

Sorry I’m not familiar with this game so it’s not immediately obvious what is different about the sound

Could it be voice isolation?

[lone crypt]

Sorry, forgot to ping.

I’m not sure because as I say, I’m not familiar with how it should sound. But first guess could be voice isolation. If you’re not applying that in your streaming app, windows might have turned it on for the capture card.
Check properties of the audio device in windows sound settings

[uncut galleon]

I checked that but honestly that wouldn't make a ton of sense considering the first couple clips that I had recorded were crystal clear audio.

[lone crypt]

Windows often does things that doesn’t make sense

Can you share a clip that sounds good?

[uncut galleon]

Which also is kind of weird on it's own that it just automatically switched after it was working fine LOL

[lone crypt]

Did it turn on voice isolation?

[uncut galleon]

Yes I can

[uncut galleon]

Not that I see

@lone crypt I just fixed it. There was low storage on my pc so what I'm assuming is it was only using a small amount of storage for audio and it was diminishing the quality

I apologize for the wasted time, and I appreciate your help!!!

[lone crypt]

Hmm. I bet that would be more of a resources issue, since the app shouldn’t be allowed to change the bitrate for anything like that.
The visual wasn’t moving but I wonder if it was dropping frames as well.

Anyway, yeah get a drive for video storage!

But I could be wrong… if OBS is set to encode something other than constant bitrate… maybe it will start to suffer if your computer is having to use a lot of the swap file?
I don’t know

[empty siren]

I have an elgato game capture neo, i got a new pc (like a proper one with a tower and everything, this is the first time ive ever had a pc with a tower though) and i'm trying to figure out how to make it work with my switch.

I have a short (1.5 ft) HDMI cord connected from the switch doc into the HDMI IN port on the game capture, and then another same-size hdmi connected from the game capture HDMI OUT into my pc, i also have the usb plugin connected to the middle slot of the game capture into my pc.

It only shows "No Signal" on OBS, no matter what i do. I've tried adjusting the screen size/video settings, setting both OBS AND my switch to 1080p and it's not working. I have no real experience with this stuff and don't know what I'm doing or what to search for to get help. I've tried most things I can find online.

[past basin]

HDMI does not go to your PC, doing so can trip up the card. It's meant to go to a monitor or TV for passthrough video (and is optional - if you're not connecting it direct to antoher monitor or TV leave it empty).

[timber estuary]

so guys i recently got an neo capture cause i just wanted to hook up my switch to allow me to view/stream it on my 2 monitor pc

how scuffed would a set up like this be

[lone crypt]

Scuffed?

You don’t need that splitter. Capture cards essentially “are” a splitter.
Console > cap card hdmi input.
Cap card hdmi output > display
Cap card usb > computer.

Are a splitter In the sense that they create a split of the video signal for the computer. While passthrough that video to the connected display.

[timber estuary]

cause when i did it without the splitter i had no idea how to turn it back into a normal 2 monitor pc set up and still have my switch on to play

[lone crypt]

Oh, you’re co-opting a monitor which is otherwise connected to the computer… gotcha.

Ok well, the capture app will also show the gameplay in a preview window. With a small amount of latency.

Or if you want to switch a monitor back and forth, the splitter would go after the capture card hdmi output.

Not between the console and the capture card

[timber estuary]

omg thats what did it

thank you

now just gotta deal with the cables

[native cape]

Hey need a little help, I have my switch 2 plugged into my elgato connected to my TV and the colors are kinda off

On both the capture card and tv

[lone crypt]

Probably hdr setting

[native cape]

im guessing that but the hdr display editor is so freaking weird

does have this weird mark tho

[lone crypt]

The capture card has hdr mode as well

[native cape]

how do i do that

[lone crypt]

In Elgato Studio, The card settings is in the right side panel
Use the button next to the settings cog at top right to open that panel

[native cape]

i dont see it

[mellow heron]

can somebody please help me

i’ve been struggling for 4 hours now

with the elgato 4k pro capture card

<@&581565551495741448>

[amber current]

I won't be able to help but it might help those that could if you could let them know whats actually the issue? =]

[lone crypt]

Please don’t ping mods.
Tech help is on a volunteer basis, who are in and out as schedules permit.

But we can only help people who describe their setup and issue in detail.

[lethal wren]

Device: HD60 X
Software & Version: Elgato Studio 1.0.5 (895)
Windows/Mac Version: Windows 11 Home 23H2
Console/Dual PC: Switch 2
PC/Mac Specs:
Processor AMD Ryzen 9 7900X 12-Core Processor 4.70 GHz
Installed RAM 32.0 GB (31.1 GB usable)
System type 64-bit operating system, x64-based processor
GPU NVIDIA GeForce RTX 4060 Ti
Monitor/TV Model: Dell
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue:
I had this capture card working perfectly for a couple months before today it randomly started saying it was connected to a USB 2.0 port instead of a 3.0 port. As a result, it also said that the input/output resolutions were mismatched. I have reset my USB slots, tried every slot on my PC, went into my BIOS even. I can't figure out what changed. Please help

[mellow heron]

device: elgato 4k pro
installed into PC perfectly, I actually had it up and running but I changed a setting on my playstation 5, the resolution setting. I put it back to what it was before I switched it and it never worked again, please help

[mellow heron]

so I finally get it to work but the quality looks like 💩?

also can’t hear any audio from the playstation

[lone crypt]

The way usb works is if the extra pins that allow 3.0 speed don’t connect, then it will fall back to 2.0 speed.
So you’re looking at a failing or broken cable or connector.
Or possibly some power saving settings on usb ports could also change them to 2.0.

[lone crypt]

You didn’t say if you’ve tried basic troubleshooting steps like power cycling all devices and re-seating connectors.

After all that you could try different EDID settings.
(Power cycles devices to make sure EDID changes are taken up )

[mellow heron]

I just bought it not even 20 hours ago

and it doesn’t work how it should

I bought for 4k quality and it looks worse than the hd60x

[lone crypt]

You’re still not giving details or answering questions.

We can’t help if you’re not responsive and detailed.

[mellow heron]

idk what to say

I don’t know anything bout tech

I just need my stream to have 4k quality

cause I spent 300$ and a long time installing this

any help is much appreciated

[lone crypt]

I keep writing and deleting messages because they are coming out rude.

I already gave you suggestions and asked for info that you didn’t respond to.

I can’t help people who don’t respond to questions.

Better take it to #official-tech-support and good luck.

[mellow heron]

dawg I said idk wtf to send

I told u the quality on the capture card is cheeks

and I need to know how to fix it

acting like u can’t understand 🤣

[lethal wren]

I made sure to disable all the power saving settings on the USB ports. I suppose I'll buy a new cable and test it out. Thanks for your help!

[lone crypt]

There’s a free utility: usb tree viewer, which can give you info. Shows a visualization and can show for sure that the controller is able to do 3.0 even if the connection is falling back.
(It will say usb 2.1 in that case)

[lethal wren]

Thanks man 🙏

[past basin]

HOW is it bad. Stutter, colour issues, resolution problems, etc? Given that HD60 X is also capable of 4K30, saying it's the same has HD60 X isn't overly helpful.
Does the video look correct when using the official Elgato Studio app instead of OBS?
Is there a monitor or in the HDMI OUT port of the card? That would also affect video settings.

As for audio do you have a headset connected to the PS5? If so that would mute the HDMI Audio feed. Do you have audio if you use Elgato Studio instead of OBS?

[mellow heron]

color looks terrible, graphics look choppy, resolution isn’t 4k, and it looks bad in both OBS and the 4k pro software app. I have the hdmi in going from the pc to the PS5, and the out from the PC to the monitor, both high speed HDMI cables. I don’t get audio from the capture card on OBS studio, only the 4k pro software app

[past basin]

4K Pro Software app? Are you using the old 4K Capture Utility? The new app is called Elgato Studio.
Can you take a screenshot with the app and share it?
What resolution does the card say it's getting and recording in if you check the top left of Studio? In particular I need to know the recording output resolution there

[mellow heron]

yes I will do all of that thanks for replying i’m just now waking up im going to my setup rn

[past basin]

Also what are the PC's specs?

[past basin]

Perfect, yeah that shouldn't have any issues processing 4K video

[mellow heron]

and my monitor is great too so that isn’t an issue either

[past basin]

Is there a monitor plugged into the HDMI OUT of the card though? That can throw things off if it's connected and not pulling EDID info correctly

(The HDMI OUT connection is optional, so if there's no monitor there that's fine, but knowing affects some troubleshooting steps)

[mellow heron]

yeah I have my monitor plugged into the out

because how else would I see my game except through OBS?

[past basin]

The capture card converts the video to go over PCIe - it basically has a built in splitter, one copy over PCIe to your capture app, one copy to the HDMI OUT (Optional) to watch on a monitor or TV.

[past basin]

Is the monitor also 4K?
In either case if you're not switching the monitor input to go to console only, try removing that HDMI OUT cable from the card. If you're not using it, it just introduces possible issues

[mellow heron]

this is my monitor

[past basin]

Yeah, that's 1440p (QHD) so you wouldn't get 4K over the card while that monitor is on the HDMI OUT. So just remove that HDMI OUT connection from the card. You might have to restart the PS4 after that to make it pick up the video settings change

[mellow heron]

ok i’ll do that but then how will I see my ps5 gameplay?

[past basin]

How are you seeing it now? Are you actually switching monitor modes?

You can see it in preview in the app if you need to though

(I should also check, there's only one monitor right?)

[mellow heron]

yeah I manually switch from my display port (PC) to the HDMI for the ps5

and no I have a dual monitor setup

right is main left is secondary

[past basin]

Okay which one is the PS5 connected to through the card? The same one you linked earlier?

Yeah, close that out for now and grab the newer app (https://help.elgato.com/hc/en-us/articles/43334455157393-Elgato-Studio-1-0-5-Release-Notes-Windows - the x64 version). 4K Capture Utility is basically at the end of it's life, it doesn't get new firmware updates and such anymore so it's good to check with the newer app to make sure there are no updates for the card

[mellow heron]

the PS5 is connected to the PC through the IN port on the 4k Pro installed on my PC

and ok I wil download that, which one though?

[past basin]

Yes, but it's also connected to whatever is in the HDMI out port of the card - that works like a splitter.

Get the x64 one as mentioned with the link there

[mellow heron]

my bad completely passed over that

[past basin]

all good

[mellow heron]

and i’m confused on the splitter?

[past basin]

It's not actually a splitter, but the card is splitting the signal that the PS5 gives it as mentioned before - so the PS5 is considered connected to both the capture card and whatever monitor is in the HDMI OUT port of the card

[mellow heron]

ok here’s elgato studio

[past basin]

Hm, that does think its' getting 4K60 signal at least

[mellow heron]

ok so I saw in a video I watched only to connect through the IN port, but then I realized I wouldn’t be able to see my gameplay myself through an HDMI signal unless I plugged in an OUT

[past basin]

Can you pull down that bit with the resolutions by clicking where is says 2160p59?

[past basin]

Yeah, they're likely describing a single monitor setup where you just watch through the app

[mellow heron]

also another issue, no audio in OBS

[past basin]

huh, it thinks it's recording in 4K too. Okay so the card is passing through the right signal at least, that's a good sign.
If you're getting colour issues though try turning off HDR in the PS5 video menus to see if the colour normalizes.
If it's still stuttering in the recording, try disabling variable refresh rate in the same video settings.

For the OBS audio that's likely an OBS setting. By default OBS adds new audio sources with the audio monitoring (the copy you hear) muted. If you go to OBS's advanced audio settings in the Edit menu, make sure the monitor option for the card is set to "monitor and output", if you need to hear it there yourself. Monitor is the copy you hear, output is the copy that goes to streams and recordings

[mellow heron]

ok I just messed with my HDR a little and it looks smoother, still feel some input lag though

but now my screen is messed up with the bottom of it at the top

and the camera is doing justice here I feel because it looks a lot more fuzzy without the picture

[past basin]

Okay make sure VRR is off, that's the usual cause for the split screen there.
Input latency is normal when looking through the app on most setups, it's about 2-3 frames off. We're worried about the quality first.
If you' get input latency when the monitor is set to PS5/capture card feed via the inputs, make sure the monitor itself is set to game mode as having a capture card there could keep it from seeing it's attached to a gaming console and going to game mode automatically

Put it in fullscreen with the button down to the right of the volume slider - while it's in windowed mode like that it can look fuzzy from being scaled down

[mellow heron]

ok thanks split screen is fixed, but isn’t VRR an important setting? and I don’t get lag while looking on the output through the HDMI thankfully. and how do I set the monitor in a different mode?

also randomly at some point the quality went to 1080p

instead of 2160p like I sent 5 minutes ago

[past basin]

VRR is nice to have, but not overly important.
We might be able to get things setup for that later though - when you get the split screen like that it usually just means the card and monitor don't agree on the VRR settings. We can try overriding that once we have other things sorted.
Also if you plan to record in 4K, turn off 120Hz mode. 4K Pro has to downscale to 1080p once you go over 60Hz at 4K to keep up with the volume of video data

That would explain notable quality issues. I didn't consider it earlier as it was reporting 4K60 for your res before, but if it's getting 119/120 it means it's dropping the res because the source signal is too high

[mellow heron]

alright and this is all like reading for the first time to me, basically i’m just needing my stream to be captured in high 4k quality on OBS, that’s a 100% must

[past basin]

Keep in mind most streaming platforms don't do 4K - are you streaming to YouTube? That's the only major one current with 4K support. Your monitor isn't 4K in this situation either, only 1440p instead of 2160p

But if you need 4K resolution, then you're going to want to turn off 120Hs mode on the PS5

[past basin]

Otherwise whenever it cuts to 120hz, it'll downscale the resolution on the capture

[mellow heron]

PS5 hdmi quality

the camera makes it look so good lmao

swear it looks a lot different

[past basin]

The quality is going to be terrible when the card is doing the downscaling, that's why you need to turn off 120Hz mode

It's not software scaling that, it's fast scaling to keep up, so there's no scaling filters to keep it smooth

[mellow heron]

and that feature doesn’t matter anyway right

because I can’t even get 120

because I have an HDMI

[past basin]

HDMI 2.0 can handle 120Hz up to 1440p, HDMI 2.1 can handle 4K120. Your monitor doesn't do 4K but some 1440p monitors take in 4k and scale down because 1440p isn't a official broadcast standard so a lot of stuff doesn't support it - the workaround is 1440p monitors ofteen support 4K as well and scale down to 1440p to get the higher res.
120Hz is nice to have, it can make things feel a bit smoother, but it's not strictly needed, no.

And on a PS5 at 4K, 120Hz mode is more often used for enabling 40fps performance mode rather than an actual 120fps signal to match the refresh rate

[mellow heron]

alright

like I say this is all foreign language to me

so thank you

[past basin]

That second one looks right. If you're still not hearing it go into the main OBS settings instead and go to the audio section, scroll down and make sure the monitoring device in the advanced section is set to what you want to listen on

[mellow heron]

yeah I have that applied and still no audio🤔

[past basin]

Hm. OBS thinks you're getting audio. If you had to change the monitoring option to point to your Arctis 5, restart OBS. Sometimes that setting won't change without a restart

[mellow heron]

ok i’ll restart it and reboot it rq

I also run as administration too

for OBS

yeah still no audio

[past basin]

That doesn't make any sense. The audio works in the other app, and OBS thinks it's getting audio there.
Hm. Try muting the card, then add a new audio input capture to OBS and add the card that way (don't forget to change the monitor option for that new input capture)

[mellow heron]

yeah still nothing

guess I could just have the audio running from the other app I guess

[past basin]

You could, but that shuld be working. If monitoring is on and it's set to playback to the right device.
It's not even audio exclusive mode issues since the volume meter for the card is moving 😐

That might be one for the OBS discord to sort out since it seems to be an issue with OBS specifically here. I'm probably missing something

If you make a test recording in OBS do you get audio in the recording?

[mellow heron]

yea could be and let me check

nope

[past basin]

okay try this - press Windows Key + R and in the box that pops up type mmsys.cpl and press OK. That should open the old sound control panel. Go to the recording tab, find the card and go to properties. On the advanced tab turn off the option that allows apps to take exclusive control of the device, press OK then restart the system

[mellow heron]

alright i’ll try that

[past basin]

I've got to step away there for like 15-20 minutes, will check in when I'm back

[mellow heron]

ok thanks man alot fr

you a good person

[past basin]

Any luck after the reboot?

[mental hawk]

Hi everyone, I've been having issues with recording with my Nintendo Switch 2. I tries using both the Elgato Studio app, but it won't let me record my microhone, and also tried with the Game Capture HD software, and even though it seems like it records correctly, when I open the file it goes really slow and there is no audio, and seems like the recording is over 1 hour long while it's 20 seconds... I really don't like using OBS, and would really appreciate if anybody could help me, thanks!

[past basin]

What card are you using that's compatible with both Elgato Studio and the old Game Capture HD app? iirc there's no overlap there?

[mental hawk]

Moreover it won't let me open the .mp4 file and it says that there is something wrong with it, but I can see the recording by pressing "space!

I use the Elgato HD60S+

[past basin]

Huh, I didn't realize that actually worked with the old Game Capture HD app. Have you tried the 4K Capture Utility? (note if you have the latest NVidia drivers this isn't an option unless you want to do software/cpu encoding). Meld Studio is another option

[mental hawk]

Sadly there is no 4K Capture Utility for Mac

I would've really appreciated if they made it for Mac too....

[past basin]

Oh, the macOS version of Game Capture HD. That makes sense - they continued Game Capture HD for mac up til HD60 X.

Meld Studio is probably your best bet if you want to avoid OBS then

[mental hawk]

So there is no way to use official Elgato software?

[past basin]

Studio outright doesn't have a mic option at the moment - it's one of the things that should get added back in, in the future, but isn't there right now

[mental hawk]

This is the error it gives me when trying to open the file

[past basin]

Game Capture HD has long since been discontinued - it's not technically compatible with the new apple CPUs like the M1 and later so has problems that way because you're running it in emulation

[mental hawk]

Oh I see

That sucks...

Then I'll keep on using OBS, thank you for the support, and I hope Elgato updates the software soon!

And maybe gives us the ability to record in 4K...

[past basin]

There may be other apps like Quicktime you coudl use too, but for multi audio input I'd check out Meld, it's a bit easier to configure than OBS

Elgato Studio should support 4K recording - HD60 S+'s 4K support is limited to 30 fps though

Most sources are 4K60 so that card isnt' really suitable for most 4K capture

[mental hawk]

Ok I understand

[past basin]

(later cards like HD60 X can take a 4K60 source and record at 4K30 though)

[mental hawk]

Thank you again!

[past basin]

Good luck with it!

[novel python]

how do i passthrough 120hz at 1440p on a hd60x

@past basin

[past basin]

Folks are in and out through the day, you're best leaving your questions for when someone is in to read them, as the mods will ask you not to ping folks you're not already working with.
If you're source signal is 1440p120, the passthrough to the HDMI out port should already be 1440p120. Is whatever display you have in the HDMI Out port reporting singal issues or not getting a signal at all?

[empty siren]

Okay I tried this but nothing changed,

my monitors HDMI 2 port (where I plugged the capture card into) said it detected a cord, but there was no signal even with the switch on. Notably, the switch screen also didn't turn off/black like it usually does when it connects to a screen. Additionally, OBS STILL says no signal on the capture card.

right now these are the cord setups:
HDMI IN - Connected to Switch Dock
HDMI OUT - Connected to PC Monitor
USB - Connected to PC Tower

I'm trying to get it to be available to stream on discord, so im a little lost as to what im doing wrong

[past basin]

Pull open the Side Panel in Studio (button is left of the gear up top) and try setting Input EDID mode to display, then restart your console

This assumes the monitor you're using in the HDMI OUT is going to be set to HDMI before you power on the Switch. If it's not some monitors won't give an EDID that tells the console what modes are available. Are you planning to switch between using the monitor for OBS and Switch?

[empty siren]

I'm not 100% sure what you're asking but essentially all I wanted to try to do was to be able to stream me playing switch gameplay TO my friend on discord by screensharing OBS, assuming I can just play the switch as normal while using OBS as the actual game screen instead. 🤔 does that make any sense??

one moment i have to hook it all back up cause i unplugged everything earlier

[past basin]

That's what I was asking, yes. If you're doing that, leave the HDMI OUT cable disconnected entirely and set the card's Input EDID mode to Internal instead

[empty siren]

Am i incorrect in assuming you meant OBS when you said studio? OBS is the only thing i have installed, have i missed out on an additional program to be using?

when you said "Side panel in studio" i was just confused cause my OBS doesnt have any gear icon or anything

[past basin]

No, EDID mode has to be set with Elgato Studio (or the older 4K Capture Utility). The setting stays set on the card once you set it so you can set it and go back to OBS after, but some settings, and firmware updates have to be done with the Elgato app

I'd skip 4KCU and use Studio though, as 4KCU isn't getting newer firmware updates and the like anymore

www.elgato.com/downloads will have it

[empty siren]

Okay here's what ive got

currently the only cords are the usb from the capture neo TO the tower, and an HDMI in the HDMI IN from the switch doc into the neo

i do NOT have the HDMI OUT connected from NEO to my monitor, since you said i can disconnect them, though i don't understand necessarily how the capture NEO would even be able to see the switch's display content if theres no HDMI OUT :o (again, coming from someone who doesn't really know how this works)

currently the switch is still on, but screen is still not black/off, so it's not properly connected to the HDMI IN cord i suppose??

[past basin]

The point of capture card is it converts the HDMI signal to a format for the computer. In this case HDMI going on goes out to the PC over USB as a data stream.

Does the Switch dock currently work correctly if you remove the variety capture card entirely and run it into the monitor instead? It's important i verify your video out from the console.

Neo will also get issues if you run it on USB 2.0, and some docks and hubs can contribute to that. Ideally run the capture cards USB right to a USB 3.0 or higher port on the PC

[empty siren]

Would that be the USB slots lined in blue?

one moment let me look closer.
okay i will try a few things and reply back momentarily

[past basin]

Usually they're blue, yes. Color coding is optional though

So they're not always colored

[empty siren]

Okay i was hallucinating, none of my USB ports are lined in blue. (I think my previous PC DID have some though.)

Currently, all available USB slots on my tower all have the little USB "SS->" looking symbole with a 5 next to it

one moment

i have pictures

these may not be the greatest, the angle was awkward trying to get behind the tower to get the 2nd picture

the USB cord itself DOES have a 3.0, if that's worth anything

[past basin]

SS means SuperSpeed, 5 specifies. 5 Gbps. Those ports should work

[empty siren]

Ohhh Okay I understand that

now let me try to JUST hook the switch doc to my monitor, i suppose 🤔 to see if it works (it should though? i used to use it on my regular tv monitor)

hmm, no im not sure it's doing much. When I try to switch my monitor's display to a different HDMI, it says no signal (detects cord, reports no signal)

that makes not much sense to me though, since my doc has worked fine on my own regular TV screens itself, but ive never tried it on a PC monitor before

unless im doing it wrong?

[past basin]

Powercycle the dock. Remove the Switch, unplug the power adapter going to the dock for 30 seconds before reconnecting it all

Also make sure the power light on the dock is actually coming on and the console isn't just powering on without seeing the dock

[empty siren]

ohhh wait do i NEED the charger actually plugged into it for this all to work?? right now ive just had the power cord removed for a while cause i've been charging it outside of the doc for a while.

one moment let me do that and reconnect the power cord after

[past basin]

Ah, yes the dock needs the power. It can't draw from the console and the console actually uses more power in docked mode

[empty siren]

ohhh my god if that's been the issue this whole time im gonna feel like such a fool

ill let it sit for 30 seconds and then try to plug it all in WITH the cord as well

[past basin]

Sounds good

[empty siren]

IM THE FOOL OF ALL FOOLS 🤦

Okay the display HDMI works alone

have not tried with neo but

assuming the charging cord being disconnected was the problem all along... it should work right LMAOO

[past basin]

Hopefully that's all it is. Good luck!

[empty siren]

It DOES work! I know its probably a bit of a silly mistake to make but i had NO idea that was going to be the issue! Coming from someone who's only just beginning to understand all of this stuff, you've helped a lot!

Thank you so much!!

[past basin]

No problem, glad you were able to get it up and running!

[vagrant quest]

Can someone help me plead my capture card doesn’t sound good on stream I’m on ps5

[novel python]

what the sigma

[steep harbor]

Hi yall!
I’m working on streaming dual PC. I use the 4K X, and I use the OBS projection method to send footage.
I’m streaming at 3440x1440 and the stream is set to 50fps in OBS.

The footage looks off, a little pixelated, maybe a tad laggy on stream. I really am not sure if the issue. This is a link to my last stream as an example. (Don’t look at the start of the stream, super laggy cause of an unrelated issue)

https://www.youtube.com/live/ctfeZWOKQ-0?t=2732&si=9gX9uCnLRP9RKvwz

Idk if this is a capture card problem or an OBS settings problem but if anyone has ideas, lmk. I’m leaning towards OBS issue, since everything looks fine in OBS when it comes to the quality of the footage

Only stream is rough

[lone crypt]

In OBS, from the menu analyze your logs. It will upload the latest log and highlight any warnings, which might show us something.

Another helpful test: run a recording and play that back, which will isolate from anything related to network or the streaming platform.

[sacred osprey]

hey all, i am trying to stream wii and no matter what I only get audio in my right ear. same goes for anyone watching stream. anyone know a fix, im using the HS60 S+ in elgato studio

it is coming out the left side but idk why its so quiet

[timid gate]

Hi all,

I just got the 4K S, I am trying to sort out a dual PC set up but I must be doing something wrong. for the Elgato output I am only getting resolution options of 16:9, whereas I play on ultrawide at 3440x1440. It says the card is capable of this output but I have no option for it at all. The maximum output it gives is 3840x3160 but obviously this is the wrong aspect ratio for my set up. I'm a bit lost on what I'm getting wrong here?

[vagrant quest]

Can someone help me please my capture card 4ks doesn’t sound good on stream I’m on ps5 ??

[past basin]

The pixelation is almost always a result of the bitrate being too low for the amount of video data on stream, especially with complex scenes or high motion like FPS. You can confirm that by making a local recording instead with a higher bitrate than the streaming platform supports. It's this sort of reason that people often stream FPS at 936p or 720p on some platforms since the streaming platform has a bandwidth cap.

[past basin]

What are you actually recording from here? Is this a HDMI audio connection, or are you using something like Chat Link? If it's HDMI it's a digital link so volume should be consistent with the source. As you're working with a Wii though I'm assuming there's some sort of converter in play - you could have an issue there or with the analog connection out of the Wii itself. If you hook the Wii up to a TV or something directly does it have the same loss of audio on the right ear?

[past basin]

Doesn't sound good in what way? Do you have an audio clip?

[past basin]

What app are you using to set this up? When you say you're only getting 3840x2160 is that in your capture app or on the gaming PC? Is the card hooked up in passthrough (GPU to card, card to montor), or cloned display mode (Different ports on GPU to both monitor and capture card, and cloned or extended)?

[timid gate]

so on my gaming PC I have the card connected direct to the GPU and was intending to duplicate the display from my main connection to the monitor which is in 3440x1440. When I go into display settings the Elgato is there but only gives options of 16:9 ratios

I don't know if this is the best way to even do it, on the streaming PC the output in OBS will be 16:9 so will crop the input so I can still play on ultrawide on my gaming PC but stream in 16:9

[past basin]

Go into Studio on the Streaming PC, and change the Input EDID to "Internal" and set custom EDID to on, then select the 3440x1440 mode.

[timid gate]

in elgato studio it's letterboxing the display

so on my gaming PC I have the display settings as duplicating and the resolution as 3440x1440, then I've put those settings in studio

the letterboxing is also not quite right and is... squished?

[past basin]

Studio will, you only need to use studio to set the EDID mode

Then you can go back to OBS or whatever you want to use

Where you can crop as needed

[timid gate]

ok, thank you, I'll give it a go

[vagrant quest]

Can you dm me ??

I’ll send a clip on how it sounds like

[past basin]

Usually it's suggested to drop them in the channel in case any other volunteers recognize the effect. I'm running an errand there now so will check in again when free

[vagrant quest]

can you hear it ??

on stream it dont sound like that

[past basin]

Turn off noise cancellation on the PC for the capture card. On PC that's usually Windows Audio Enhancements.

Windows Audio Enhancements can be located in one of two places depending on your version and build of Windows.

First, you can check if enhancements are on by going into modern Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If audio enhancements aren't there there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off - though you may also want to check if your system shipped with any other audio apps that might be applying effects without using it (most use the Windows options for it, but not all).

[still bobcat]

Hello can someone help me? I’ve been having an issue with my audio from my ps5 to my stream I have a 4k s

No audio for my stream

[past basin]

Do you have a headset attached to the PS5? That's the most common hiccup because it'll mute the HDMI feed when a headset (or the USB dongle for one) is attached to the console.

In which case you need an additional solution like Chat Link Pro to split headset audio (assuming wired headset - USB and wireless work with data that can't be split unless the headset has a dedicated wired out feed)

[still bobcat]

No, no headset connected to my ps5 only my pc

I have chat link pro but it’s not connected to my 4k S

I was thinking it may have been the wires, I had got me a better USB that you provided they light went from red to blue but still no audio

[past basin]

Is Chat Link Pro connected to the PS5? It would see that as a headset

Do you get audio if you use a different app like Elgato Studio? Sometimes it migh tbe software config

[still bobcat]

I do not have my chat link connected to my ps5

I can try that and see if that would work

[past basin]

Check other apps first - sometimes Windows Audio can get in the way too

[still bobcat]

Okay it might work here because I see the audio moving now on elgato studios, will it transfer over to obs or that’s completely different?

[past basin]

Completely different normally, but gives us an idea what might be wrong in OBS

Can you go into properties on the capture source in OBS and make sure the bottom audio drop down is set to Capture Only?

If still no go, mute the card there and add it again as an Audio Input Capture

[still bobcat]

Thank you. It’s working now

[past basin]

Glad to hear you got it working!

[mellow heron]

ran into a new problem

I wish I would of recorded it in game

but the capture cuts out every other seconds along with the audio

[past basin]

Can't remember, did you have a screen in the HDMI OUT? If so does that cut out too, or stay on?

[mellow heron]

yeah I have an HDMI out and that works perfectly

but this is what happens on the elgato studio

[past basin]

Try setting input EDID mode to Internal and restart the console. Card and monitor might not be agreeig on settings

If still no go, disable VRR on console

[mellow heron]

edid is already on internal and the VRR is off

it’s only when a game is being played

[past basin]

Check that the cable you have going from console to PC is HDMI 2.1, and isn't passing right next to anything electrically noisy like a heater or power supply

[sacred osprey]

just the Wii audio? wdym what am I actually recording.

[past basin]

Are you recording a digital connection or an analog audio connection. Wii doesn't have native HDMI, how are you connecting it to HD60 S+?

[sacred osprey]

I just have an adapter

[past basin]

Then you need to check that the sound coming out of both the Wii, and the adapter are balanced. Either your Wii's analog audio cables could be imparied on one channel or your adapter may have issues with output (to test that you'll likely need to hook the HDMI connection from the adapter up to a Stereo TV or something to see if it also has the one sided audio). Once the connection gets to HDMI it's digital so it should generally be all or nothing, the issue is most likely happeningat the adapter or the audio cable from the console to the adapter when things are still working with analog audio

[elfin gulch]

Can someone help i recently bought a 4k s elgato for my series x and the recordings are coming out a bit weird here is an example

What is this weird filter on the faces

[past basin]

Either you've applied a filter in an app or there's a colour setting not matching right here. First thing to do is make sure the card has the up to date firmware using Elgato Studio. If that doesn't help test disabling HDR on whatever system you're capturing there, if it's not already off

[elfin gulch]

I have disabled hdr and firmware is up to date

Also hdmi cords are brand new and connections are good

[past basin]

Does the colour issue change if you use a different app like Meld Studio, or Windows Camera?
Is there a monitor or TV in the HDMI out of the card, and if so, does that have correct colour? Are there any Xbox colour settings or video options that were set manually?

Sorry for delays, I'm on work hours so I'm in and out for a bit

[terse dove]

Hello! I'm looking for workarounds to stream Switch2's Tomodachi Life's editor while being able to draw on the touch screen.

I have an El Gato capture card + a stream deck if it matters. 🙂

I am trying to figure out a way to use my capture card while also using my switch in handheld mode. In an ideal world it would also get power, but if thats not possible and my time would be limited, thats OK too. Any ideas?

[lofty marten]

I just got a Neo for recording switch 2 gameplay but im having an issue where as time passes, the fps gradually drops and the only solution ive found is unplugging the neo and plugging it back in

Is there any other common fix for this problem so i dont have to keep unplugging it while streaming?

[old tendon]

Hello I have a problem with my Elgato 4K X on Pragmata PS5, the character's voice has not record by the card, anyone have a solution to fix this ?

[lone crypt]

Do a test recording with a different app and see if the results are the same.
(Trying to isolate where the issue is)

[lone crypt]

Audio mode on the console is stereo pcm; no surround or spatial formats?

[past basin]

Sadly there's no workaround for this, the Switch 2 turns off the touch screen when you dock it, and turns off the HDMI out when you undock it.

[past basin]

Adding to what JnTracks was saying usual hiccup that causes this is surround. If it's in 5 channel mode a lot of dialog drops because it's center channel and the card only supports stereo. It usually makes other things sound weird too. If it's stuck in 5 channel mode, set the audio device type to AV Amplifier and it should let you switch it back to 2 channel

[limber sequoia]

Anyone else has Problems with crackling sound on the 4ks? Tried almost all the options i found with google but still no solution for me

[past basin]

What are you capturing with it, is this mac or PC, and what app are you using with it?
Also ideally, what is your motherboard?

[limber sequoia]

Im capturing my ps5 with it and i have windows 11 also im using elgato studio.
My motherboard is the ASUS ROG Strix B550-A

[past basin]

Are you using the card in a 10 Gbps USB port? Some of the AMD 10 Gbps Audio Chipset (and the releated ASMedia ones), have known issues with UAC (USB Audio Class) audio. I know Creative says not to use them with their DACs external sound cards at all. Sometimes you can find chipset driver updates for firmware/BIOS updates, but depend on the OEM of the board and such if they provided the updates. Easiest fix is to use a 5 Gbps USB port, though you might need to swap a USB-C to C cable for a 5 Gbps USB C to A cable to do that

[limber sequoia]

Cant really try out any other usb ports cause i only have the usb c to c cable that was with the package so i could only use the one c port i have. Was hoping there was something else that could help before buying another cable but guess ill try that now

the usb c port is a is a 3.2 gen 2 port. i heard in one video that the card should only be used with gen 1 port. If thats the reason then i definitly need a new cable though

[terse dove]

😭 so the folks I see doing it on YT... they are just using native switch recording capability? rats.

[past basin]

I would hazard a guess so. This is a hardware limit on the device, as far as I'm aware there's no way around it.

[terse dove]

Rats. Thank you much. I was curious if even the c->HDMI adapter would work

[past basin]

Gen 2 is 10 Gbps, so yeah, I'd test with another cable if you can get one - just make sure it's at least USB 3.0 / 5 Gbps / SuperSpeed or faster, a USB 2.0 with 4K S will cap you at 1080p in compressed mode (meaning more latency) . This issue is pretty much specific to a few AMD and ASMedia (who make the USB chipset designs for AMD), 10 Gbps USB controllers. Doesn't usually happen on the 5's or the 20's and higher. I've gotten one in the past with a AS3242 or something to work, but it took both a firmware update AND a driver update before it'd play nice, and note all board OEMs are still providing updates on the older chipsets. It's not a guarantee, but based on the fact you've got a B550 chipset on that board that'd be my first guess for the cause of the crackle if you've already been testing a bit

[past basin]

Even those adapters, when they do work, result in the Switch going into Docked mode to turn on the HDMI. IIrc they don't usually work unless they also take power in as turning on the HDMI means turning on the higher video modes, and requires more power

[limber sequoia]

thanks alot for the help. ill try the new cable and also check for updates aswell

[past basin]

Good luck with it! Hopefully that's all it is

[lofty marten]

Yo appreciate ur response, not sure what u meant by different app but i tinkered with these settings and so far it hasn't dropped in quality

[lone crypt]

I mean whatever app you are using (elgato studio, OBS, etc.) try a different one to see if it has the same issue.

But "dropped in quality"... is there a quality issue? You'd only said frame rate before.

[lofty marten]

my bad not trying to confuse u or anything i just put fps loss in the same basket as quality loss

the issue would happen in just elgato studio without streaming yet or anything but since changing those settings it hasn't dropped in fps

[jolly sun]

Hello! I'll just ask again here since idk how many people have seen my post over on r/elgato. I recently bought an old HD60 Pro, and it doesn't pick up any video at all. The card gets detected, but it can't get any video input, or pass it through. Has anyone experienced a similar issue?

[lone crypt]

First thought: not enough PCIe lanes on the card slot.

Slot needs to be at least 2.0.

I just looked it up. Apparently that card only needs 1 lane, but it has to be a 2.0 or faster lane.

So that actually should be pretty easy to meet.

But motherboards so funny things with slots sometimes; sharing lanes with m.2 slots in many cases. So make sure you’re not using a slot that’s sharing lanes with a storage drive or… something like that

[jolly sun]

all of my slots are 3.0 (+1 4.0 but that's for the gpu) i believe

[lone crypt]

Oh and I assume you installed the driver?

So those are what to check

[jolly sun]

yes, newest driver (along with game capture 3.7 and 4k capture, both of which say support the card, neither software shows any video, as does OBS)

[lone crypt]

Oh so they work just black screen?

Or does it show a no signal message?

[jolly sun]

4k and game capture show 'no signal', OBS actually shows the last frame of whatever the previous input was (which i assume is what happens without signal but it could be something else)

[lone crypt]

Oh oh. The no signal screen is different.

Are you totally sure the source device is sending a signal this card is capable of receiving? Not too high res or fps and not hdr?
After that, try toggling the EDID setting.
Display or merged are usually best if there is a passthrough display connected.
Internal if there is not.

[jolly sun]

wait how do i toggle the EDID setting? (For future reference the device I'm mainly trying to connect is a switch)

[lone crypt]

If it’s a switch 1… then I think it’s not able to produce a signal that this card can’t use. I think.

4k capture utility can change the card settings.
I’m not sure exactly where. That should be a quick google

[jolly sun]

what setting am i looking for?

oh hang on hang on

It doesn't looks like the HD60 Pro can have its EDID settings changed

[lone crypt]

Oh? That’s new to me… not that I’m the biggest expert and that is a fairly old card

[jolly sun]

this was from the elgato support website

the pro specifically isn't on there

I have an hdmi connected to OUT, but it's going to my main monitor which is in use, but idk if it will change anything

[lone crypt]

What about in the older app. Game capture?

And yes, having other inputs into the passthrough monitor can cause issues sometimes. If the display has any input sensing stuff

I found some corroboration for that edid isn’t a thing for that card. Was introduced in later products

[jolly sun]

ah

[lone crypt]

So…. Let’s pull out the passthrough hdmi cable. Just use the input for now. And power cycle both devices.

I don’t think it would be this, but have you checked the privacy settings on the computer?

Make sure apps are allowed to use cameras. (Which the computer will consider the capture card to be)

[jolly sun]

both versions of the software have camera permissions enabled

[lone crypt]

Also it’s probable that this card can’t be used by more than one app at a time. Not sure if that’s come into play yet.

[jolly sun]

I've already closed all but the game capture, just in case that is an issue

[jolly sun]

ooh here’s something. It’s only showing up as “sound capture” under device manager

[jolly sun]

ah wait the game capture is there, it’s just not listed as elgato

[past basin]

Sound Capture is a virtual device that comes from the Sound Capture app bundled with the old Game Capture HD app.
HD60 Pro doesn't support the EDID adjustments though, that's correct.
Do you have anything in the HDMI OUT port of the card? If so remove that and restart the Switch. are the apps just saying no signal or no capture device?

[jolly sun]

Oh hold on Game capture’s disappeared

[jolly sun]

they’re saying no signal

Oh now they’re saying no capture devices found

[lone crypt]

Could really be going back to step one… pcie lanes…

[past basin]

Yeah, might also want to try setting PCIe revision to 2.0 in the BIOS. Sometimes Auto detect can put the wrong PCIe version there

Also check if the card shows up in Device Manager, under the section for sound and game controllers (it's been a while since I've used HD60 Pro, I think that's where that one pops up)

[eternal wasp]

https://www.reddit.com/r/elgato/comments/1mlj58l/weird_elgato_studio_bug_capture_window_starts/

how in the world is this bug still not fixed...

elgato studio starts massively dropping frames until you restart if you alt tab from the app or minimize it, super super annoying and frustrating and I posted about this atleast twice now...

[past basin]

Has support already captured logs from your setup regarding the issue? For a bug like that if you can repeat it that's usually something they need to pull additional details. There hasn't been a Studio update since late Janurary though, so it's possible they might have a fix already in the pipeline that's not yet out too just waiting on the next release.

Do you get the same issues if you try another app like Meld studio, or just streaming to Discord directly?

[eternal wasp]

so this issue from my understanding is primarily a elgato studio issue. If I use the 4k capture utility, its fine and it never happens, issue is that app just looks straight up worse especially when streaming through discord or just playing from the capture window itself.

I havent tried meld studio so I'll give that a shot but if the input latency and overall smoothness isnt as good as the elgato studio program then i'm prob not gonna consider it a solution.

That being said, how do I grab my logs so I can post them here?

nvm found it, the bug is happening right now as we speak since I minimized to reply to this LOL

very weird thing about this bug too, when it happens, if I minimize the app and then hover over it to show this little window of it, windows shows it not "lagging" at all, but if I tab into it, its lagging LOL

[past basin]

Those logs need to go with the ticket you put in for the bug with support - we can't do much with them in community help generally. There's also an actual collection tool support will send you a link to to pull the logs and relevant system data

[eternal wasp]

OHH okok, I'll put in a ticket and see what they say then, thanks I appreciate it!

[past basin]

No worries, good luck with it. You can follow the linkin #official-tech-support and ask the chat system to open a ticket or call the numbers linked on that channel

[inner nova]

I can't for the life of me get sound output when using Elgato Studio with the 4K X. It was fine earlier today, now nothing. Windows briefly showed a 2nd input output device for "elgato studio" in apps set at 1% volume and greyed out, but now it doesnt

okay, now this is happening

[inner nova]

Idk what changed, but uh its fine now

[civic ruin]

Hello, hope I am in the right place.

I have just purchased an Elgato 4K S in order to record and stream console games. I have installed everything and updated my drivers. However, when testing via Discord Screen Share, the output seems to stutter back and forth.

I have a video showcasing the problem. On the left is Elgato Studio, where no issue is present. On the right is the Discord screen share, which I have confirmed with others looks the same way when watching. Notice how it keeps going back and forth between frames.

I have looked at different options between the Elgato Software and discord itself but I cannot seem to find the solution. Does anyone have experience with this?

[lone crypt]

Tell me more about how you made this side by side.
Are you screen sharing the Elgato studio app to discord?

[civic ruin]

Yes. I share the window for Elgato Studio which results in the display on the right. Is there a better method?

[lone crypt]

Oh yes... close elgato studio and on discord just share > device > 4ks

[civic ruin]

Ah, never knew that was an option. You're a hero. Thank you!

[lone crypt]

Yeah, always better to just add a device directly. Whatever was going on must have been some frame sync issues between the windows draw engine, display refresh rate, capture refresh rate... etc.

[forest terrace]

yo the cable came but i acc*dently bought a double end usb when its a usb to usb-c, i have one that i might buy next but if i were to set my old pc back up couldu tell me what i need to do and look for just so that i dont set it up and not know what to do or where to look

i need to hope that this wifi adapter works when i plug it into it bc it worked fine on that pc but doesnt on this one and i dont even have enough usb room to plug it into this one

[forest terrace]

accidentally**

[past basin]

Oh, USB-A to A you mean? I'm surprised you even found one of those, dont' see them much these days. But yeah, a USB-A to C that's USB 3.0 / SuperSpeed / 5 Gbps or faster.

[forest terrace]

so no answer on what to look for on my other pc?

[past basin]

Oh sorry, on mobile I misread that. Blue or teal ports shuld be fine. Red sometimes too. If thye're not colour codoed look for a 5 (or higher), or SS label on the port

[fair carbon]

i got a question, when i record with the 4k60 pro i got no audio out of the recording and i cant switch the audio devices single pc setup anyone can help ?

[past basin]

Wait, single PC setup? Why are you using a capture card as opposed to software capture like OBS, where you could have more Audio control?

If you do need to use a capture card for some reason on a single PC setup though, use a different app like OBS or Meld Studio and add your PC/game/app audio as a source in there. Elgato studio is only going to record audio coming over the HDMI port of the card

[fair carbon]

i bought the capture card for console gameplay recordings but out of curiosity i wanted to test the quality and compare it to the obs recording with the single pc setup

also in the offical side it clearly shows we can change audio input devices why it got changed ?

heres the link

https://help.elgato.com/hc/en-us/articles/37231557626129-Elgato-Studio-Software-Interface

[lone crypt]

The issue is on the sending end. Your computer is not sending audio to the capture card, so there is no audio to be received by it.

But outside of a few specific edge cases there is no point to using a capture card for a single device capture. The quality change comes from the encoding, which the computer is responsible for, with or without a capture card.
So all you’re doing is adding an extra step and OBS with application or display capture would be simpler and the same performance.

[past basin]

This is changing the audio input on an external card from HDMI to the 3.5 mm analog jack. It's not present on the internal cards as for most of those you'd just use line in on your motherboard. It doesn't change the apps audio source this changes a setting on the external cards themselves

Quality is going to be about the same though - the PC does the video encoding still, capture card only offers a video in jack

[forest terrace]

Well if there was anything good about this thing it must've been the amount and management of 3.0 superspeed usb ports

I mean idk why u wanted me to check just this that doesnt give me a whole lot to go off of to know what to do or look for but im thinkin now is this the problem? That my old pc had superspeed usb ports?? I mean we checked on my new pc doesnt this one too?

Or was that the usb itself im pretty sure it was the usb ports that was superspeed right??

Im getting really scared thinking about it, what happens if my new pc doesnt have good enough ports????

[past basin]

What I suggested checking was making sure the card still worked on the old setup. That would have confirmed if the issue was on the PC side of things, or with the cable or card

If the card stopped working with the old setup your cable may have failed or the card developed an issue. If it does work, you know the issue is with the new PC and you may have to contact their support or use a PCIe card to add different ports to use

[forest terrace]

well great now this has me hoping it doesn't work on the old one

it's not that it doesn't work it just disconnects after a little while like at least under 15 minutes, then once i siconnect and reconnect it, or close the window and restart it it works for probably not even 2 minutes, sometimes it reconnects on its own but after a while it usually stops.

[forest terrace]

i kinda forgot you had said that i guess i was assuming id do that but i was thinking you'd suggest me to do something else to see what other things say or how they react to the capture card disconnecting

[past basin]

The main concern was that if we knew it still worked before you started buying cables, you wouldn't have had to try a new cable because we'd know the old one worked

It also eliminates a huge number of potential issues right away

[dawn lava]

I'm not sure if my capture is dead or if obs is throwing a fit, any ideas?

[limber sequoia]

thanks again. got the cable today and it seems likes its fixed now. atleast i didnt have any strange noises so far

[lone crypt]

Without any other details I have only wild guesses.
Is any other app open?

[dawn lava]

No other apps are open and nothing else is using the capture card

[lone crypt]

And you’ve done basic troubleshooting like power cycled everything and reseated all connectors?

Then we will need the details.
What’s the setup, what are you expecting and what’s happening instead.

[dawn lava]

OK, now I have no signal from it, see the Elgato logo with no signal

Guess my problem solved lol

[wispy temple]

Are there known issues with capture cards having intermittent frame drops on windows 10 pcs when being fed by windows 11 pcs?

[pale relic]

Hello, I bought the El Gato 4K S to stream from my Switch 2 and play on my new OLED monitor for my PC. I'm looking to play through the OBS capture preview on the PC itself since I can edit the borders to be more OLED friendly (Switch 2 has static borders for 4:3 aspect ratio games) and more easily use my headphones both for PC and game audio at the same time. I don't really want to use the passthrough. I noticed there's a decent bit of input latency and I was just wondering if this much is normal or if there's some setting I can change to reduce it. I have included a video below comparing passthrough (left monitor) to the capture preview (right monitor) and you can see the delay when I move in Majora's Mask.

I've already tried reducing the resolution (all the way down to 720p), making sure the video format is set to NV12 instead of MJPEG, and turning off buffering. I also tested in the El Gato Studio app which is identical. Nothing I try improves it.

I have a high end PC with a 14700K CPU, 64 GB of DDR5-6400 RAM and an RTX 5080 so there's no performance issue there. OS is Windows 11. Cables used are all the included ones.

https://cdn.discordapp.com/attachments/1327568680770605099/1496346732559335484/20260421_210835.mp4?ex=69ea35bd&is=69e8e43d&hm=7ae3ea1b4d9a8cbc45d50f615081367f46173ea5ccbc893a90029a04b7638448&

[lone crypt]

That really does look like mjpeg
Did you actually make sure it was not in that mode? Maybe it’s stuck like that.

After that, I wonder about some stuff going on in OBS, like sync offsets, or maybe filters? But you said Elgato studio is the same….

What about basic stuff like power cycling everything after making sure it’s not using mjpeg?

[pale relic]

The log shows it using NV12

16:59:27.018: [DShow Device: 'El Gato'] settings updated: 16:59:27.018: video device: Elgato 4K S 16:59:27.018: video path: \\?\usb#vid_0fd9&pid_00af&mi_00#6&2ef88b1a&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global 16:59:27.018: resolution: 2560x1440 16:59:27.018: flip: 0 16:59:27.018: fps: 60.00 (interval: 166666) 16:59:27.018: format: NV12 16:59:27.018: buffering: disabled 16:59:27.018: hardware decode: enabled 16:59:27.028: using video device audio: no 16:59:27.028: separate audio filter 16:59:27.028: sample rate: 44100 16:59:27.028: channels: 2 16:59:27.028: audio type: Capture

And yeah El Gato Studio is the same and i've setup no offsets or filters

I did just power cycle everything and same result sadly

[lone crypt]

Sample rate is 44.1 instead of 48?
That’s odd.

But I don’t know

[pale relic]

Yeah I noticed that too. Not sure why the sample rate is off. I have it set to 48 KHz

[lone crypt]

But I guess it’s not even using the device audio?

[pale relic]

I'm not sure why it's saying that since I can hear it just fine

Just with the delay

[lone crypt]

Makes me wonder. But I don’t know.

Need somebody tougher than me for this one

[wispy temple]

does anyone happen to know if there re there known issues with capture cards having intermittent frame drops on windows 10 pcs when being fed by windows 11 pcs? I updated my gaming pc to windows 11 and it chalked my perfectly setup dual pc capture - want to ask this before I make a large message with all of the solutions i've tried

[past basin]

OBS does that when you pull the audio thorugh the video - might be a DirectShow thing. Part of why muting the card and adding the card's audio as it's own audio input capture fixes a lot of issues, because it can set the sample rate right.

[past basin]

Nothing in particular no. Few things that can cause it, but no general issue with it. GPU drivers are one of the first things to check, followed by trying passthrough instead of cloned screen or vice versa, as some GPUs get picky with cloned screens, especially when you work with anthing in fullscreen mode where a game's engine might be responsible for matching feeds instead of Windows.

[pale relic]

I'm guessing the amount of latency i'm seeing in my video above is not normal though, right? I believe it was advertised as 30ms

[past basin]

Have you also tried manually enabling buffering instead of disabling it? Does Elgato Studio make any complaints about the USB speed? Do you have any other UVC based video sources like webcams adn are they affected? If you search the main Windows settings for manage camera, and check under the capture card do you see any advanced options turned on? If so disable them.

I'm on mobile atm, losing connection again there now, will check back in a bit.

[wispy temple]

Yeah I've tinkered with those things. I'm pretty sure i've narrowed it down to how Windows 11 interacts with the elgato cap cards. It doesn't happen when cloning to a real monitor or when extending to a real monitor but happen in both instances with both cap cards.

I've got a 4k60 Pro and an HD60 X that both have the exact same issue that wasn't present before I updated. Issue is there even when the cap card is set as the only monitor, and it's not limited to games.

Shows up on browser doing the UFO test and also playing back 60fps gameplay recordings on the game pc. It's much worse with games though, doing a recording and frame stepping it in Davinci, it's dropping 3-5 frames at a time.

I might just try updating stream PC to windows 11 at this point to see if it fixes it

[pale relic]

Just tested the buffering options. They make no difference at all either Enabled or Disabled.

I checked the logs in El Gato Studio. I don't see any mention of USB complaints and no errors elsewhere.

No webcams. I have an SD (480p) composite/S-Video capture card but it's not affected and not in use right now.

All advanced options are off in Windows camera settings.

[unborn jacinth]

whats the benefit of elgato studio vs 4k capture utility for a hd60x? should i switch to using the studio?

[proper gate]

hi everyone i need help with steaming from my xbox one s to my pc ive put in everything in right but it wont let me find my device App installation failed with error message: error 0x80070005: Opening the package from location Elgato.Studio_1.0.5.895_x64%20(6).msix failed. (0x80070005) thats the code please could someone help me thank you

[past basin]

Slightly lower latency on some setups, updated firmware files, support for high refresh rate recording. You lose some things though like flashback recording and voiceover which aren't yet in Studio but will be coming later.

4K Capture Utility is also end of life and actually doesn't work with the newest Nvidia drivers if you have an Nvidia GPU

You can keep using the old app if it does what you need though

[past basin]

Retry your download, and make sure that your Windows updates are current as they can affect the installer service

[torpid island]

I am having the same issue. HD60s+ worked perfect for months and this happened. I am getting sound, The passthrough is perfect, but black screen.

I tried capturing my PS5 and Steam Deck multiple times and also purchased a new USB-C To USB-A 3.0 Cable and still to no avail. Can anyone assist?

[forest terrace]

At the time idrc bc i have a lot going on including this so im just taking it slow, including things like me being a bit sick for a couple days and having tendinitis in my hand which im still trying to heal from. Thought buying the thing that was a potential issue was worth it since it was cheap and i didn't feel like pulling out the old pc. But i will in the next few days to see how everything works out.

[forest terrace]

Til then I've noticed a couple new problems, my capture makes slight static noises... i remember static stuff happening a couple times dont remember exactly why but i knew it eventually stopped, that ones kinda blurry. But the first part was just bc i had my bluetooth headset adapter plugged in with the headset chord. I dont really remember when it started the second time or not i think it might have been on the old pc.

Second thing, my tv to my xbox has been disconnecting from hdmi 1 whenever i turn my pc off. Why?? It didn't always do this until recently.

Sorry i just wanted to type these couple things out before i went to sleep.

Idk why i replied to my first message

[past basin]

For the loss of signal when you turn off the PC that's normal. The card needs power for pass through

There are some motherboards that have always on PCIe or USB ports though so if it didn't happen before the old PC might have had one of those.

Powered USB hubs can do the same thing too

[forest terrace]

U said i can get a PCle right? Or no... idk i dont remember if u did

God this sucks

[past basin]

There's PCIe capture cards and PCIe USB expansions that add more USB ports depending on what you're looking for, yes

[forest terrace]

Bet

If you had to recommend me a capture card for this to not be an issue anymore which one would it be

Bro promoted this mr beast crypto bs in every server that he could

Channel in this server*

[winged storm]

I am using an HD60X for my Switch 2, using listen to playback so I can hear the game while recording. is there a way to get blasted every time I start up my computer? I have to reset the volume for it every time

nevermind, found my solution

[junior iris]

Hi, anyone else have a ps5 and the source says 2160p59? Why is it not full 60?

my switch 2 source says 2160p60

[lone crypt]

59.97 is the NTSC broadcast standard version of 60. It's effectively the same.

[junior iris]

so the ps5 doesnt do pure 60?

[ember shuttle]

Hey, I use Elgato Studio to play my Switch on my desktop, but after a while, it starts lagging and losing frame rate. Do you have any ideas on how to fix this?

[lone crypt]

I don’t have a ps5 but google search says the answer is yes.
And as I said, there is no practical difference. Variable refresh displays might show 59.97 while many might round this to 60.
But it’s the same for purpose and you don’t need to worry about it.

[past basin]

Sorry for delays, I'm out of town. But honestly if the issue is USB ports on the PC they might all hit the issue. If you have a PCIe slot with at least x4 lanes of PCIe 2.0 or higher, the internal cards like 4K Pro are an option though

[past basin]

Studio seems to occasionally have performance issues like that on some systems it seems. If you're one of the rare ones hitting it check in with #official-tech-support and open a ticket though the chat at the link in the channel. You can also try using something like Meld Studio or OBS instead

[main venture]

hey everyone, im using a hd60x capture card. Im using the elgato studio app, aswell as i am using a nintendo switch 1. Everything is working perfectly fine except the fact that theres no audio coming through it. Im not sure as to why it is doing this, my monitor I am using does not have speakers but I would assume that has nothing to do with audio not coming through the actual switch to the app. Please someone help me out here lol

[past basin]

No speakers on the monitor? Do you normally have a headset plugged into the Switch to hear it or something? If you use a headset or headphones with it, the HDMI audio feed will get disabled and there will be nothing for the card to capture.

[ornate wave]

Recommended capture card for the switch 1 to be able to stream the games?

Would a better one be worth it or is it unnecessary and just go with the neo one?