capture-cards

[ember lynx]

Clip 2 And Princsreen of OBS Setting

Not sure if its noticable, but on clip 1 it feels smoother on the fpsside of things ( not sure how the encoding in discord is when i uploaded the files) but in clip 2 you can slightly see the fps being a bit (slower) ish and in some event it even becomes laggy. and this is when I change the resolution (also goes if I were to change FPS)

And this is my video settings in OBS-setting

Here is the Elgato where its smooth with this setting

[lone crypt]

It doesn’t surprise me that you would get good results with the default settings, because it’s just using the video feed as it’s coming in.
The game is 60hz so I don’t think you’re going to learn anything or gain anything from trying to capture 120hz.
If anything this is just a difference in how the two apps handle doubled frames from capturing every game frame twice.

[lone crypt]

However!
I do hear in your OBS videos that you have doubled up the game audio.

Usually this happens because people don’t disable the global audio devices in OBS settings, so the video capture source gets the game audio over hdmi, and then the global device that’s by default capturing your default system audio…. That gets the game audio again a few MS later.
So go ahead and disable the global device to fix that.

[primal echo]

I’m using an **Elgato 4K60 Pro MK.2 PCIe capture card to capture from PC to PC (not a console).
Sometimes the image becomes cut and horizontally misaligned in the middle of the screen, like half of the image shifts to the side.

The only way to fix it is unplugging and reconnecting the HDMI cable, but the issue keeps happening.
I already tried different HDMI cables and the problem persists.

[ember lynx]

Ah that explains it and thanks for clarifying it, then I'll just leave it on default settings if it now will match the same output thats on the switch to the video feed.

Oh, I didn't even realise it my OBS had doubled up game audio! Thank you again! The Global Device do you mean as in these settings here?

[lone crypt]

I’m pretty sure that’s what’s happening, and if I looks better anyway…

[lone crypt]

That’s the advanced audio panel, where you can see the desktop audio… that’s the global device that is causing the double.

OBS setting > audio

Is where you can enable and assign global audio devices
These are audio sources that are global so they aren’t in a scene.

[ember lynx]

Thank you again, you have been amazing help! And alm others that was aasisting. Wish you and everyone here a wonderful friday and amaxing weekend. Take care all.

[lean saddle]

Why isn't anything showing up

[lone crypt]

Can you translate that for me, please?

[lean saddle]

No recording device found

and overlay say Devices

[lone crypt]

Ok, then I'll need more detail to answer. What app is this? what are you expecting it to say? what device do you have connected?

[lean saddle]

i have 4KS and i try 4k Capture Utility

[lone crypt]

4KS was released after 4k capture utility was end of life.
Use Elgato studio instead

[lean saddle]

but my switch 2 screen is purple when i use it and i want to change in 4k capture utility

[lone crypt]

4k capture utility is not compatible with 4Ks, becasue that device was not created until after 4K capture utitlity got it's last update

[lean saddle]

Ok

But how I can fix my problem?

when i try to stream it doesnt work

[lone crypt]

There have been some funny Nvidia drivers with issues in these apps lately. Could be that. There was also a buggy firmware I think.

But you could try OBS.

[lean saddle]

And this is the bigger problem

[lone crypt]

The card can only be adressed by one app at a time. Are you trying to open it in more than one app?

[lean saddle]

It works thanks

[lean saddle]

With the stream

The purple switch is still here

[lone crypt]

In OBS as well?

[lean saddle]

I play over hdmi

Or should i play over obs?

[lone crypt]

I'm talking about switching elgato studio for OBS. to see if the capture card looks different there

[lean saddle]

The streaming issue has been resolved, but the Switch problem hasn't. When I play on it, the screen turns purple on my monitor, but not on the Elgato studio app

[lean saddle]

Wait i need do download obs

[lone crypt]

yeah. I'm not certain if this is a driver issue or firmware issue.... Could even be fixed by changing the EDID setting on the card..... but trying in OBS is a test to see if it looks different there.

[past basin]

Change your EDID Input mode in the side panel of Elgato Studio

[primal echo]

Could someone help me?

[lean saddle]

i dont have the option

[past basin]

You're checking the right hand side panel, not the main settings right? The one opened by the button up top, left of the gear

[lean saddle]

thanks it work

[past basin]

Glad to hear you got it sorted

[lean saddle]

Can I ask you something else?

And thanks for your time and help

[past basin]

Fire away. I'm working at the moment so I'm in and out but will check in when I can

[lean saddle]

So, if I want to stream on Discord for my friends using Elgato 4K S, I can't have it running on Elgato Studio at the same time, but without Elgato Studio, I can't hear anything from the Switch through my headphones. Is there any way to fix this?

[past basin]

I'll have to go back and double check that later as I'll need to test it on a non-nitro account as the option location changes. but in the devices setup, make sure the audio device is set correctly and the stream isn't muted. iirc Discord should let you play the audio whlie you're sharing the card, but the option can be hard to find

[lone crypt]

For non nitro…
It only gives you the option to select audio source if you are streaming a device, not a screen or app.
(As shown above; I’m confirming)

So… to solve the problem of audio needing to come from an app, and then the video isn’t available in discord, you can use a virtual camera…. Which does show up as a “device” in discord. So this should still work.

If elgato studio does a virtual camera you can use that, I’m not sure if it does.
But OBS does. So get the card into OBS as a source, then turn on OBS virtual camera. The tell discord to stream a device < the capture card. Specify the audio device if you want to.

Oh and OBS video capture source will need to be set to “monitor and output” in the advanced audio panel for it to play the capture card audio to your ears.
Choose where discord sends this audio in OBS settings > audio > monitor device.

[lone crypt]

Oops I replied to Arc instead of you.
Sorry!

[past basin]

Yeah, normally I've got a non nitro account setup I use for screenshotting the other setup, but apparently I haven't ported it to this machine yet

Why something like screen share looks so different between apps, I've no idea.

[lean saddle]

i need to add another virutal camera?

[tacit citrus]

My Elgato is completely frozen what do I do

[lean saddle]

To rephrase the question: Is there any way I can connect the Switch Audio to my PC, with or without Elgato?

For myself

[lone crypt]

You can run a cable from the switch headphone jack to the line in on the computer.
But what’s wrong with the HDMI audio?

Oh do you mean both at the same time? No. The switch will surely only send audio to headphones or HDMI. Not both

[lean saddle]

Yes i mean both when i stream on dc the audio disappear for me

[past basin]

Click the gear there, what audio options do you get?

[lone crypt]

You need a mixer of some kind, like wave link.
Or let the capturing app send the audio out to your speakers, as I described above

[past basin]

Unless they changed it I think you used to be able to hear your own Discord stream audio for a device as long as it wasn't muted. I'm tied up in meetings at the moment though so can't test it

[lean saddle]

i have this options

[lean saddle]

i think they changed it

[lean saddle]

wait i will try wave link

[lone crypt]

Game sound is hdmi 4ks… right there in the list

[lean saddle]

and?

[lone crypt]

That’s how to get game sound to your discord screen share

[past basin]

Yeah - Don't use the mic there as you already have that on the voice call side.

Stream Audio is a different source

[lean saddle]

The problem is that when I use the Gamesound, I can't hear anything from the Switch anymore.

[past basin]

Just to confirm here - are you using a headset connected to the PC for Discord? Or one connected to the Switch?

[lean saddle]

it works thanks

[lean saddle]

coonected to pc

[lone crypt]

That’s why you need the app creating the virtual camera to capture the audio and monitor it to you.

Or do it in wave link.

[lean saddle]

wave link work

Thanks Arc and jnTracks for you time and your help I could never have done it without you

[tacit citrus]

My elgato is frozen for some reason. What do I do

[celest tartan]

everytime i open this game only my elgato spazzes can someone plz help

[analog portal]

hey guys anyone know anything about the elgato 4k s? or anything about streamlabs obs?

[past basin]

Is this a recurring issue or a one off? If it's the first time it's happened reboot the app and/or unplug and reconnect the USB to the cable (restart the PC if it's a PCIe carD).

[past basin]

What specific card model is this and what are you capturing with it?

[analog portal]

first time

[past basin]

What's the issue you're running into with it?

[analog portal]

i can explain if call?

kinda complicated

[past basin]

I'm on work hours atm and jsut checking in, can't take a call atm

[analog portal]

gotchya

ill breif

[digital whale]

I think my elgato is messing with my display settings. I just updated my monitor firmware, and afterwards my monitors showed a black screen with only a mouse, and I couldn't do anything. The only fix was unplugging the HDMI cable from elgato to my GPU. When I try to game on the 25 inch mode on my monitor, even if all the monitors are turned off, somehow all my apps are opening on an invisible 2nd monitor and I can't do anything. Until I unplug the HDMI going from elgato to GPU again. Any settings in control panel or something that will stop my elgato from messing with my displays?

i am using Elgato HD60 pro

[past basin]

Does that invisible monitor show up in the capture capp on the streaming PC side?

[tacit citrus]

I’ve unplugged and replayed about 10 times. I’ve rebooted the app, I’ve checked for updates. I’ve checked the cords. It was working great and then I got a new headset which required me to use the hdmi cords and I couldn’t figure out how to do the elgato with this. So I just decided to go back to my original set up so I could stream but now I get the flashing red light. I’m so frustrated with it I’m ready to just return it and forget this

[past basin]

Oh, A50X? Make sure it's on the HDMI OUT side of the capture card, not between the card and console

[digital whale]

Idk I only use the streaming pc to power the elgato now, because I don't duplicate displays, I extend them. So I mainly just use gaming pc for OBS

[past basin]

Oh - so there's two displays here? One connected in the HDMI OUT of the capture card for the extended mode? Or were you using something like OBS projector to duplicate the feed?

[digital whale]

There are two displays. Yes one connected to HDMI out. I do use OBS projector

[past basin]

And both displays are getting the black screen with nothing on them? Any chance Windows update ran lately? If you press CTRL + Shift + ESC does task manager come up?

It might be Windows exploerer not launching on startup

[digital whale]

yes both displays had black screen with only cursor. No hotkeys could save me, task manager could not show up

the only fix was unplugging hdmi from the elgato from streaming pc to gpu on gaming

[past basin]

Does plugging it back in bring the issue back at this point?

When a driver or OS updates causes explorer to fail on startup it's usually a one off

[digital whale]

no, but the current issue now is, I was testing 25 inch mode, and if I do go back to normal, both my monitors turn on, and I cannot open any apps, as if my apps are prob opening on the invisible elgato screen. It was vice versa normally where on 25 inch mode I cannot open anything until I unplugged elgato.

this is probably because I have 2 monitors instead of a 3rd one for the elgato

[past basin]

The elgato shouldn't have an invisible screen if there's a display in the HDMI OUT, it shoudl be matching that in passthrough mode. Do you get the cursor on that screen too?

If you're getting nohting at all on that screen after a firmware update, there could be an EDID negotiation issue - though I don't think HD60 Pro supports overriding that you might need to set the resolution down on the gaming PC to adjust some settings there, or even boot into safe mode to turn things down

[digital whale]

the black screen issue is no more, but what I want to know is how do I prevent the elgato from messing with my displays in the future

[past basin]

It generally shouldn't - it should match whatever is up on the display in the HDMI OUT. Odds are if you updated the montor firmware you triggered an EDID conflcit or other similar issue. If that happens power everything down for a few secionds, ideally removing AC power to the monitor, then restart everything

[digital whale]

i game on 1440p 360hz now, so I don't think my elgato can match lol

[digital whale]

I removed power to the monitor and restarted and the issue still remained when the black screen problem happened. Removing the elgato hdmi fixed the issue

[past basin]

Did you restart everythign at the same time though. You want to force a resync if that happens, easiest way is to restart all of it at the same time

[digital whale]

I unplugged all the HDMI and display port cables, only leaving my gaming pc to main monitor

[tacit citrus]

It’s not but I undid the a50x and went back to my original set and I’m getting the red flashes

[tacit citrus]

I’ve never had my video show up on the elgato screen. It’s always been invisible since I hooked it up last week. It shows up on TikTok but that’s it. Now it’s just frozen

[past basin]

But you restarted the streaming PC and gaming PC while the monitor was off so the capture card and the GPU on the gaming PC would be forced to re-sync modes?

Other than that it's hard to say if the issue fixed itself on it's own when removing the HDMI and putting it back - could have been a hiccup with the monitor itself from the update. I know some of the Dell/Alienware ones can be a bit picky after an update Without more info it's hard to say.

[past basin]

Load it up in Elgato Studio - sometimes that can tell you what's on the go with the error state more clearly.

[past basin]

Not 100% I'm understanding that bit correctly. It didn't show up on the Elgato Screen? So you have an additional monitor in the HDMI OUT port of the card that doesn't get video?

[digital whale]

The streaming PC was not on. Is there a fix for the 25 inch mode with monitor not working because of the elgato? or is it the same problem/solution as black screen?

[past basin]

I don't know what the 25 inch mode here is

is that a monitor feature?

or something in one of your apps?

[digital whale]

yes, it allows 27 inch to shrink down to 25 inch, to get more fps

monitor feature*

[analog portal]

hey guys i genuinly dont know how to explain my promblem

im cooked

[past basin]

Does it tell you why it can't? I'm looking it up now, and looks like the most common issue is if the gaming PC is sending a resolution that's not compatible with the mode. I'm guessing an ASUS monitor from what I'm seeing online?

[past basin]

Give it your best shot, we can sort it out with clarification questions if need be

[digital whale]

when turning 25 inch mode, despite disabling the 2nd monitor, it forces both monitors on, and the 3rd display(elgato) in display settings, and I cannot open any apps until I unplug elgato HDMI, and after disconnecting 2nd monitor in display settings, then the mode works

[past basin]

Elgato should not show up as a third display when in passthrough mode. It either reports as the monitor it's connected to, or as Elgato HD60 Pro, it should never show up as a third display unless one of the two monitors is also hooked up twice.

Just to confirm the monitor the card is connected to, is the HD60 Pro the only video cord going into it?

[digital whale]

The 2nd monitor is hooked up to my Gaming PC(GPU) and Elgato

[past basin]

Right, and just two video cables going to the gaming pc? One to the Capture card, one to the monitor that's not on the capture card?

[digital whale]

there are 3 cables on gaming pc gpu, 2 display ports, and 1 hdmi(elgato) 1 display port to gaming monitor, 2nd display port to 2nd monitor. For 2nd monitor it has the GPU display port, and Elgato HDMI

[past basin]

Okay, that's the issue - if the card is being used in passthrough mode it should be the only thing going from the PC to that monitor. You've essentially connected the monitor to the Gaming PC twice - if you switched inputs with the front panle buttons you'd probably have found your missing screen

[digital whale]

I am using G-sync on the gaming monitor, idk if that matters, but there was some issues duplicating displays a few weeks ago

[past basin]

You should be able to remove the extra displayport cable run there

Otherwise you're technically in an extneded setup with extra steps and cables.

So Gaming PC GPU to capture card, capture card to monitor. Get rid of the extra DisplayPort going to that specific monitor

[digital whale]

So I can't use 2nd monitor for discord, youtube and stuff? I have to dedicate 2nd monitor to elgato or get a 3rd monitor for it?

[past basin]

Wait, is there a reason you're running the second display cable? In passthrough mode the card should still let you use the monitor fine as a monitor even while the card is there - though you need power to the streaming PC for the capture card to passthrough - is that why you've added the other cable?

If that's why it's there the issue you hit earlier was that the monitor was on the wrong input because the monitor is hooked up twice it shows up as two screens to windows (even though one of them shows as HD60 Pro because that sits in between it's a second feed to the same monitor at the end of the day)

If you'd pressed input select on the monitor you'd probably have gotten the video back

If you have the cable there for some reason, like using it when the streaming PC is off, dupilcate that monitor and HD60 Pro so both feeds to the same monitor show hte same thing and you shouldn't run into that again

[digital whale]

There is two display ports because sometimes when I am playing a game, I like to watch youtube on the 2nd monitor by extending displays. I see, I can just use the elgato for 2nd monitor instead with streaming pc powered on.

I used to be able to duplicate displays, but I game with G-sync now and that is not possible, so I have to use extended

[past basin]

Ah, yeah, HD60 Pro won't support any VRR tech, too old for it. So I'm guessing you also game on that display when the streaming machine is off too?

But yeah, if you get the same issue again then, just press the input mode button on the montior to switch it from the HDMI to the Displayport feed or vice versa

I'd put money on that being what happened is it just switched default input after the firmware update, and removing things forced it to flip back

[digital whale]

Yup

[digital whale]

okay, thank you

[past basin]

No worries sorry it took a bit to figure out the setup with it there. Good luck with it!

[digital whale]

❤️

[past basin]

If it helps at all, 4K S will setup in OBS Studio (and thus Streamlabs Desktop) the same way as HD60 X, so if you're still setting it up for the first time, check out https://youtu.be/27fYbUln-Vg

[digital whale]

@past basin did one more test, I opened control panel, and then replugged in the Elgato hdmi cable. It turned 2nd monitor on, all 3 displays show. But, I still cannot open apps and the Elgato is now the primary display. So I am guessing my pc automatically assumes the Elgato is the main display regardless if I set my main display to gaming monitor

Changed the primary display from HD60 to gaming monitor, still can’t open apps.

[past basin]

You should be able to right click one of those and set tem to the primary. If not Windows Display Settings will let you change the primary

[digital whale]

I changed primary, but pc won’t let me open any apps

Is there a way to make a monitor have permanent primary?

[past basin]

And you togged the input on your monitor's settings itself?

[digital whale]

It’s on display port

2nd monitor too

[past basin]

Are the apps showing up on the task bar at all?

[digital whale]

Apps are on taskbar, but nothing pops up when I click

I am stuck on control panel

[past basin]

Flip the monitor to HDMI mode and see if they're popping up there

[digital whale]

Just black screen, nothing pops up on HDMI. I also turned off G-sync just in case that would fix the issue, it didnt

[past basin]

Something else is up here then. If its' not on Monitor 1 on display port, or HDMI mode(which is also HD60 Pro), or Monitor 2, I'm not sure what's going on there. Restart in Safe Mode and see what happens would be my next step there

[stray hedge]

Hi, sorry to trouble. Does anyone know if there are Elgato recommended settings for configuring the 4K X as a video capture device in OBS? I'm capturing 4k60 SDR and looking for maximum quality.

[digital whale]

I am booted in safe mode now

[round pecan]

Hey, I need some help with my dual PC streaming setup.

I’m using an Elgato 4K S. The video from my gaming PC shows perfectly in OBS on my streaming PC, but I can’t get any game audio.

On the streaming PC, the Elgato appears in Device Manager under “Sound, video and game controllers”, but it doesn’t show up as an audio device in Windows, so I can’t select it.

Is this normal? How do people usually get the game audio from the gaming PC to the streaming PC

[lone crypt]

You don’t need to select anything on the stream pc, the capture card is video and audio in one.

But you need to route game audio to the capture card output on the game pc.
This is where a mixer like wave link comes in.

[round pecan]

Yeah but the capture card detect the video but not the sound...

[lone crypt]

Have you routed the audio to the card on the gaming pc as I described?

It’s not going to detect sound that was never there to begin with

[round pecan]

I got nothing... i have a amd btw

On my stream pc now i have some sound but its nothing

[lone crypt]

You need a sound mixer (like wave link) on the game pc to make a copy of the game sound and route it to the capture card over hdmi

[round pecan]

Without a sound mixer like voicematter i cant do it normaly ?

[timid furnace]

why does my capture hitch?

[past basin]

There's not nearly enough info in this to be able to offer any kind of answer. What card are you using? What are you capturing? What app are you using? Mac and PC, and what are the system specs? Do you have a video clip by any chance showing the hitching? Is it just audio or video or both? Do you still get the issue if you try another app like Meld Studio or OBS?

[past basin]

You can set your audio out on the game PC to the HDMI port entirely - but then all the audio goes to the streaming PC and you won't hear it on the gaming PC. A software mixer like Wave Link or Voicemeeter will let you send the gaming PC's audio two places at once to work around that. So would a hardware mixer really, but that's a bigger investment.

[past basin]

Sorry I had to pop out after work there - did safe mode affect what was coming up on the screen or your ability to adjust the display settings?

[lone crypt]

It’s not easy without a mixer. And wave link is free now. Voicemeter has been free for like a decade.
This is how it’s done.

[simple portal]

Hello, I have a Nintendo Switch connected to an Elgato HD 60 Pro. I had a problem with no picture at first, so I switched the PCIe slot on the motherboard. It worked fine for years, but now I'm only getting sound in the 4K capture utility, no picture. I've tried a different HDMI cable and all three PCIe slots (1_1, 1_2, and 1_3), but I still don't get a picture from the console. Now I'm wondering if the capture card is broken or if it's one of the three PCIe slots on the motherboard? Unfortunately, I don't have another PC to test with. I also tried uninstalling the device via the device manager as a test, but without success.

[buoyant moss]

So I've been having a really strange issue lately regarding capture cards...

Using an Elgato 4K X and i tried it on 4 of my USB C ports with varying success (the 40gbps / Thunderbolt 4 ports have audio issues, the 10gbps Chipset port has frame drops and audio issues, and the 10gbps CPU port has just frame drops)

I've also tried with an AverMedia Live Gamer 2.1 Ultra (their external one) and it's a very similar result.
Initially both cards have a proper, stable framerate of 60 FPS but after some time they start dropping frames (it's just the capture card / video capture device, the stream / recording itself isn't dropping any)

I've now tried with one of the 10gpbs USB A ports (since I still had a USB C to A cable that supports that data rate) and it's also resulting in the same frame drops issue...

Any ideas?
This is the manual for my motherboard, on page 24 it mentions which USB ports are going to which chip (e.g. ASM4242, CPU, X870E chipset or RTS5420)
https://download-2.msi.com/archive/mnu_exe/mb/MPGX870ECARBONWIFI_English.pdf

I've also asked on the OBS Discord and they said I should pop in here and ask - perhaps someone else would've come across these issues before and managed to solve them

I've been fighting this issue for the past several months. Either audio issues or video issues as mentioned above, nothing fully fixed it...
My only other idea I have, which is a bit more annoying to do, is try a different motherboard and see if that fixes it...

[stoic hull]

Do anyone know how to fix this?

[simple portal]

You test display capture? Game capture works not for me

[stoic hull]

Bout to tap in now. I’ll keep u updated

[stoic hull]

Yea that works but I don’t think that’s real efficient since I’m going to have to open everything up at the same time (discord, cam and all)

[simple portal]

They have to open everything manually anyway. Game capture is only for displaying the game in the stream.

[stoic hull]

So what if I want to do it on stream?

[simple portal]

You want to show something in discord or only voice chat? You need to add the camera as a source in OBS.

[green cobalt]

mine wont play any audio anymore

[simple portal]

Hi, I read that some capture cards don't work with an Xbox 360. What about the Elgato 4K S? I'm using an HDMI splitter where all my consoles—Xbox 360, PS4/5, and Switch 2—are connected, and a cable runs from there to the capture card. Will that work?

[analog vortex]

Just recently got the Elgato 4K S Capture Card. It worked as soon as I plugged it in and set everything up. It prompted me to update the firmware, so I attempted to update it. Once it got through the update, at the end it decided it failed. Now, the firmware is no longer ON the capture card and it says version 0.0.0

Is there any way I can update this still, or would I need to get a new capture card?

[past basin]

This is more a question of what Xbox 360 do you have? Early models didn't have HDMI output, only composite/component, so HDMI based capture cards were a no go and you needed ones that also did analog capture like Game Capture HD. Later versions had HDMI and any HDMI card should work.

[past basin]

Hold down CTRL when opening the Device Info panel and it should force the update button to show again, and you can try it again.
You can also hold down CTRL again when hitting update to manually specifiy a file (there's 2 for 4K X, MCU and Base, iirc. Files will be in the installation directory for the app, under the firmware directory - you may need to use Task Manager while it's running, right click it and go to the file location to get there as it's in the protected Windows Apps folder).
Note that you may also need to disconnect and reconnect the card after a flash

[past basin]

What capture card a are you using? What app are you using it with? What are you capturing with it, and is there a headset invovled anywhere (and if so, where)?

[past basin]

Generally don't add the card via capturing studio, especially with Game Capture, add it direct to Streamlabs as a Video Capture Device. If you need to have the game it it's own window, right click the source after you set it up and use the projector options to put it on another screen or window.

[simple portal]

I have one with hdmi and optical

[past basin]

If it's slowing down only on preview you might be hitting a system resources limit - OBS will sacrifice preview performance to keep the recording smooth when it happens. This is especially an issue on laptops and mini PCs that have less cooling as they can start thermal throttleing after they warm up from running for a while (though it can still happen on desktops too). GPU drivers should also be checked for updates since they're tied into the rendering and encoding.

Also some ASMedia USB controllers, (10 Gbps ones mostly) tend ot have audio issues and require updated drivers and firmware. Check for updated chipset drivers, or firmware (iirc, AMD has a bundle update for the chipset) and on the motherboard's support site for any drivers for chipset or USB.

[past basin]

Pretty much any of the Elgato cards should work with it then. Though you're not generally going to want to be running optical audio at the same time since you want the audio over HDMI for capture.

[simple portal]

I read, for example, that the Xbox 360 uses older HDMI standards that are not compatible with the modern HDMI 2.1 requirements of the 4K X. Therefore, I would buy the Elgato 4K S.

[past basin]

HDMI 2.1 is backwards compatible with HDMI 1.2 and 1.4 for capture

Otherwise you'd hit the same issue with HDMI 2.0 on 4K S

Usually when you hit HDMI compatibility problems it's issues with the display not playing nice (eg has EDID options not supported on older hardware) that you have to troubleshoot around

Source isn't usually the issue

[simple portal]

OK thanks. I would buy 4k s when i have money. This one is sufficient for me and isn't too expensive.

[past basin]

Try the newest driver bundle from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers to see if that helps at all. Also make sure whatever you're capturing is set to 1080p60 - anything over 1080p or 60 Hz is going to fail to display on HD60 Pro.

You may also need to check in Windows Settings, search for Manage Camera, and check under HD60 Pro to make sure that all the advanced options, especially Multi-app are off. Multiapp from Windows in particular is known to cause some issues with using the cards with certain capture apps because it overrides their control of it.

[analog vortex]

So I held down CTRL while clicking update and it showed me the Base, MCU and I chose MCU because that was the missing one. It has now opened File Explorer in the Windows / System 32 folder. I'm a little lost after this and not sure where to go to force the update.

[past basin]

You need to get to the Elgato Studio install directory. Open task manager, check on processes expand studio, right click the file and open file location.

[simple portal]

When I download and install the driver from the website, it says that a newer driver is already installed.

[past basin]

Grab that location from the window that pops up, copy it and paste it in studio where it's asking for the firmware. Then from there find the firmware folder in there

[past basin]

That's very unexpected - the newest drivers are generally the ones on the site.
I'd skip that step and check the other things then

[buoyant moss]

It's not in the preview, it transfers into the recording. The PC is powerful enough to support the decoding just fine, both with and without HW acceleration (9950X + 5070 Ti)

Already updated the chipset drivers several times unfortunately, but no dice... Same for GPU drivers

[past basin]

During the encoding are you seeing anything max out to 100% though? Even if the hardware should be capable, it's important to rule out interference or dirver issues that affect the performance. Also check your temps aren't getting too high as it could scale back performance if there's an issue with anything like the cooling not keeping up, or even problems with the thermal paste

[buoyant moss]

I did grab the chipset drivers off of AMD's website again just now, seems like there was an update a couple of days ago, gonna try with those but I doubt itll make a difference sadly...

[simple portal]

I'm not recording anything either. I have the console connected to the capture card, then I open the 4K Capture Utility and use the screen recording function in OBS to record my screen so that you can see what I see in the 4K software. This worked fine until last week, and now, as described above, it doesn't anymore. I'll go through your points. As I said, I can forget about the driver from that website, since the installation instructions also state that it's not recommended to install it because the existing driver is newer.

[buoyant moss]

Nothing's maxing out at 100%, nope, I did make sure of that
Same with temps, I do have some beefy cooling on it and it does stay very cool (as in, within the margins of what the 7000 and 9000 series of CPUs are operating in)

[past basin]

Generally you want to add your card to OBS as a video capture device, not screen capture the other app. THat's not likely the core issue here, but something to look into for better performance later.

So you ruled out the source beign on the wrong resolution or refresh rate?

[analog vortex]

Little lost again. Opened the file location from task manager, what do I need to copy and paste and to where? I also found the firmware folder with the MCU.bin for the 4K S.

[past basin]

GPU cooling in the clear too? That's what does the encoding.

[buoyant moss]

Yup, also in the clear - I havent heard the fans spin up a ton lately and I left it at the default of what the NVIDIA App does

no extra apps like MSI Afterburner or similar

[past basin]

The folder location from the top of the window. That's your install directory for the app, beacuse it's in the protected Windows Apps folder the easiest way to get it is to copy it here, paste it into the file path int he Studio window where it asks you where to go for the files

[past basin]

Do you get the same performance issues if you use another app like Elgato Studio and make a test recording? Would help us narrow down if this is a setting wiht OBS we need to change somewhere or something system level

[buoyant moss]

(should mention they fans do spin up haha - just not at a "fighter jet takeoff" speed)

[buoyant moss]

Will be able to do some thorough testing later tonight after streaming, good call on that, idk why I didn't think of that before hah...

[simple portal]

I checked the camera settings in Windows and everything is configured as described, but it's not working. I didn't add the capture card as a recording device in OBS because it often just said "please wait a moment" or "no signal".

[past basin]

So same issue in OBS then. What are you actually capturing with the card, and what resolution is that set to?

like Playstation 5, Switch, etc?

[past basin]

Troubleshooting tunnel vision is a thing. With any luck that'll at least narrow down where we have to look for the issue.
I've got the same motherbaord, and haven't run into the issue so as long as the AMD chipset and BIOS/UEFI are up to date, I know that at least the USB4 port should be working for the card (I'll have to test the other ports later, I don't have a USB-C to A cable free to test on the 10 Gbps ones right now, though I can hijack one from something else later.

[buoyant moss]

I remember we chatted about this before with the different ports a month ago or so 😅

As in, also the same motherboard haha

[simple portal]

i test Ps4 and switch 2. I have sound but didnt see anything

[past basin]

Switch 2 can be picky, I'd start with PS4. Is HDCP still disabled on the console? I know in the past I've seen that get turned back on by system updates

Booting it in Safe Mode for the PS4 should also work as a test of that, as HDCP will be off in safe mode

[simple portal]

yes hdcp is disabled. I played last week with it over the capture card. My PC is about 5 years old now, and as I said, everything was working fine last week. I've tried all three PCIe slots on the motherboard, but it doesn't work. I can hardly imagine that all three slots are defective, but I don't know for sure. It could also simply be the capture card that's faulty. Since it can't be ruled out that the problem lies with the motherboard, I'm planning to buy an external capture card next.

[past basin]

Ah yeah, if it was fine last week I don't think there's been any system updates for PS4 lately.
I doubt it's the PCIe slot since you're getting audio and HD60 Pro only needs an x1 slot, unless the slots were somehow set all the way down to PCIe revision 1 in BIOS

Have you ruled out the HDMI cable by swapping it? Also is the cable going straight to the capture card? If it's not, remove any switch or splitter that might be there to rule out interference

[simple portal]

I had the same problem last year where the capture card suddenly stopped displaying an image. Switching to a different PCIe slot fixed it. The HDMI cable was replaced and now goes directly from the console to the input of the capture card.

[past basin]

Maybe try triggering it to reinstall then. Right click it in device manager (iirc that one should show up under cameras and under sound/game controllers), then uninstall it in both locations and reboot the system to let it reinstall the card again

Doesn't hurt to couble check you're actually int he input on the card either. The number of times something gets acidentally moved to the out, even I've mixed it up before.

[simple portal]

i already done this, but it didnt help, i dealet in in the device manager and restartet my pc

[past basin]

You got it in both locations not just camera? If either of the two ware left it wouldn't do a complete fresh install

You could tyr the Switch 2 in recovery mode too to put it at it's most compatible and see if it shows up.

[simple portal]

I've already plugged and unplugged the HDMI cable from the capture card five times today. I'm definitely connected to the input (IN) and not the output (OUT).

[simple portal]

i delete this one

[past basin]

There's usually a copy under the sound controllers too - though HD60 Pro is old enough I'm not 100% sure it had that feature

At this point though you might want to open a ticket with #official-tech-support to see if they can take a look at the logs and see what's going on there

[simple portal]

I've already contacted support, but I think something is defective and since I no longer have a warranty, support won't be able to do anything anyway.

[simple portal]

I connected my Xbox 360 and I can't see anything, only sound.

[analog vortex]

Was able to get into the firmware update folder and attempt to update the MCU. MCU is currently set at 0.0.0 so there's nothing there. When attempted to update, it was trying to update to 1.0.0. After the update, it went into "waiting on restart of device" and then failed the update. It says it failed to read EDID from device in the debug logs

The custom EDID name is 0. The whole MCU is 0

[simple portal]

@past basin want to update firmenware, but i cant

Firmware update failed

The firmware update for the Game Capture HD 60 Pro failed. Please restart the device and try the update again.

This is very strange.

[timid furnace]

I capture my ps5 gameplay i dont stream or anything i use it for something else but everytime i open elgato software or playstations remote play my capture just starts like lagging or hitching

No matter what i change i have a 4k S

[pulsar garnet]

can someone help me with an issue? its getting infiuriating :/
i have my 360 plugged in with a nintendo wii u HDMI cable on to my elgato 4KS with a generic HDMI going to the monitor, and its going into the pc with the original usb-c cable, but at random times the screen on the monitor and just the monitor; will flicker and turn black for like 2 or 3 seconds and go back to normal, but this keeps happening multiple times, and its annoying because its incosistent as well, im playing rock band 2 and for some ODD god knows what reason, it only happens when playing through songs, in the preview on obs nothing actually happens but i can't just be watching that since there's input delay and i can't work with that for rhythm games, i discarded the possibility of the HDMI cable being the one at fault since the generic output hdmi cable i plug into the capture card is the same one i later switch into my pc to use the monitor as a second screen and i never have flickering when the monitor is using the same cable to act as a second screen for my laptop, can someone please help me with this? (this only happens with my 360, i never noticed this happening with any other console i have)

[past basin]

It says 1.0 on that, but sould actually update to a different version. If it's not taking the update though try it on a different USB port. Sometimes that's all it takes. Preferably a port further away from the one you're using - a front panel one if you have one for example is likely ot be on a different USB controller. Ideally you also want to remove HDMI Cables from the card when doing this to prevent any interference from connected devices. Since the firmware failed also unplug the USB for like 15 seconds before reconnecting and trying again. If still no go, reach out to #official-tech-support or exchange it with the vendor you bought it from

[past basin]

Yeah, that might be an issue. It does lean a bit towards hardware failure when a PCIe card won't take a firmware update.
I'd reboot the PC, full cold reboot, power down, disconnect AC power 30 seconds and then reconenct and reboot to make sure the card discharges. Make sure nothing is plugged into the card during the update and try again. If it still won't reload the firmware check in the BIOS and see if you can set the PCIe lane it's in to PCIe revision 2.0 - sometimes the autoconfig in certain BIOS might run it on the wrong speed. If none of that helps, support or replacement are probably your best bet. They do offer some support out of warranty, but won't offter replacements if needed out of warranty.

[past basin]

What are the system specs? I don't like the fact you're also getting it on Playstation Remote since that's a completely different way of connecting.

[past basin]

What model of card is this? Try changing the inpute EDID mode on it to Display, if it's not already. That can help with sync issues on the monitor in the HDMI OUT of the card in many cases

[timid furnace]

11th gen i5 16gb ram 2060

It was good when i first got the capture card tho it just started doing it recently i updated firmware n all already

[past basin]

GPU drivers and everything up to date too I take it? Those could cause issues on both apps.
What if you run the capture card with a different app like Meld Studio or OBS? That'd help rule some potential issues out

[timid furnace]

Yes they are

[timid furnace]

I run the capture through helios i use something called computer vision

[past basin]

Oh, you're dealing with CUDA based softere tooling there. When that is not running are you still getting the same issue using 4K S with Elgato Studio or other apps?

[timid furnace]

Yes

And once i turn remote play on it gets worse

Im running it at 1080p instead of 4k and it still does it

[past basin]

Okay I might still be missing part of this setup - why are you running both remote play and the capture card? There are reasons to do that, but they're not the most common setups, so I want to know what exactly that setup looks like

[timid furnace]

Basically cheats

I gotta either run the remote play in the computer visiom or external one

But it lags n hitches everywhere i open the capture

If open with external remote play it lags if i open it in helios it lags elgato software lags also tiktok studio

[past basin]

Is task manager showing anything capping out when you're running these things? GPU or CPU? Or are any of the temps getting high that could result in thermal throttle?

Have to step out again there now, but will be checking back in here later

[timid furnace]

Okay thank you

[timid furnace]

Also not sure i gotta check i will do so ina bit

[buoyant moss]

Okay did a bit of a longer stream now and initially had the capture card on 1440p60FPS with NV12 (or rather, "Any" video format but it selected NV12)

It did the stuttering again after a while, I can see that I can get a small clip of it. It's not a full on 60 FPS down to 30 FPS, but it's most definitely dropping like 5+ frames every second so it's noticeable.

Then I tried dropping it down to 1080p and it seemingly stopped doing it so ... not sure what to make of that

So only other thing I can try now would be to see if Elgato Studio also has those issues... I mean, the capture card is marketed for 4K 60 capture for sure so it's weird that I can't even use that reliably without issues

One extra thing I noticed just now is that if I have Buffering set to Enable and have it on 60 FPS, it has about a 300-500ms delay in frames.
if I set it to 120fps or 144fps (or just Highest FPS), then the delay is seemingly... gone? Despite being on Buffering?

So not sure what to make of that... should mention, VRR is on as well with GSync, would like to keep that on as well (seeing as the card does support it sooo...)

[pulsar garnet]

4KS

[past basin]

You'll use Elgato Studio to change the Input EDID mode for that one. Open the side panel with the button at top left of the gear icon to get the options

[pulsar garnet]

ok

im there

wait but these settings are for recording on studio

i use OBS

[past basin]

EDID mode gets saved on the card when set so you can use it with any app once it's changed

[pulsar garnet]

yeah nvm i just changed the edid mode to display

it blickered once but its not happening anymore as of rn

i'll see if it really did solve ir through time

[turbid cypress]

how do you set up the HD60 S+

[past basin]

What app are you trying to use it with? Also mac or PC? And what are you trying to capture with it?

[jaunty bolt]

Having to jump through msi/misx hoops to get the Studio application to download, is there an easier way to go about this?

[turbid cypress]

Idk which apps I can use it with
Mac
Ps5

[past basin]

Elgato Studio, Meld Studio, OBS, or QuickTime are the first ones that come to mind. I'd start with Elgato Studio so you can update the firmware if you need to.

Beyond that turn off HDCP in the PS5 video/HDMI settings. Then run the HDMI from the console to the HDMI in on the capture card, and USB from the capture card to the Mac. If your Mac only has usb-c ports make sure whatever cable or dock/hub you're using with it to connect the card is rated for 5 Gbps or faster

HDMI out on the card can also go to your TV or monitor to set the video there instead of just in the app, but that's optional

[turbid cypress]

ok

im prob going to use obs

for like streaminf

[jaunty bolt]

Is the only way to go about installing Studio via MSIX file, or is there a way to get an EXE?

[turbid kite]

Hello, my name is Lebo and I run a TikTok gaming channel called @turbid kite.

I stream games regularly and I'm currently building my streaming setup.

I would love to collaborate with your brand and feature your gaming products during my TikTok livestreams and videos.

My goal is to grow a gaming community and promote quality gaming gear.

Please let me know if there are any collaboration opportunities.

[jaunty bolt]

have tried converting the file into .msi and .exe and nothing is working, would really appreciate some help

[past basin]

Run it as the MSIX it is. If it's not running check that you have the app installer tool on your machine. I believe it was optional on some win 11 builds early on

[jaunty bolt]

where would i find the app installer tool?

[past basin]

Check the Microsoft Store for it first

[jaunty bolt]

not seeing anything made by windows, found the help like & download, but it also downloads as an msix

[inland yarrow]

anyone able to help me to get my PS5 to show?

[past basin]

This may help https://learn.microsoft.com/en-us/windows/msix/app-installer/install-update-app-installer

App installer should be a part of Win 11 by default anyway, but you might need to update it if it's not working. So those steps might sort it out

[past basin]

Make sure HDCP is off on the console - that blocks capture and is the most common issue. A

Also you're getting a PCIe bandwidth warning there. What motherboard do you have and are you sure the slot used to install the card has at least x4 lanes available?

[jaunty bolt]

was able to install the installer, but it installed as an msix, and running the update command isnt doing anything

[past basin]

What actual issue are you hitting when the system tries to run an MSIX?

[inland yarrow]

NZXT B850

[jaunty bolt]

when i attempt to run the Studio MSIX, it prompts me with "select a file to open this .msix"

[inland yarrow]

I’m not sure what that means by 4 lanes

This is what’s available

[past basin]

Is it at all showing app installer as an option there? What build of Win 11 are you on?

[jaunty bolt]

I am on verion 25H2, and as far as I can see, app installer is not listed

[past basin]

Can't go by physical slot size you need to confirm in the manual or tech specs that the PCIe slot is at least PCIe 2.0 x4. Physical slots don't always line up with what's actually available. I'll pull to that system when I'm back at the PC in a minute

[inland yarrow]

Thanks. Will check now

[past basin]

Ah, I hate the way they claim two PCIe 4.0 x16 slots on their listing - if you did down they'pre both x2
You MIGHT be able to get 4K Pro to run at up to 1080p60 on that setup, but it doesn't meet the requirements and might not run at all on that motherboard

[past basin]

Trying to check something - it should definitely be build into 25H2

Here' there's a powershell command here to check what version is installed. If you open powershell and run that it should eitehr give is a version or complain it's not installed https://learn.microsoft.com/en-us/windows/msix/app-installer/install-update-app-installer

[jaunty bolt]

if it helps at all, i did (somewhat) recently reset my pc, if that has anything to do with it

[past basin]

It might, but Windows SHOULD still have put the app installer back

[jaunty bolt]

is there a folder it would be in, I could hunt for it?

[past basin]

Unsure - it's supposed to just wind up being a part of Windows

Why in the nine hells is the app installer installation file an msxibundle?!

[jaunty bolt]

it doesnt say bundle, just .msxi

[inland yarrow]

Turning HDCP off worked. Thanks

[past basin]

The version here https://learn.microsoft.com/en-us/windows/msix/app-installer/install-update-app-installer is a bundle. THe problem being it's the app that installs the bundles. .

[jaunty bolt]

maybe should've mentioned this earlier, but I do have advanced installer installed, and the icon next to the Studio/App Intstaller download/file name is the Advanced installer icon

[past basin]

Glad you got it working - keep in mind you're going to be resolution limited on that card though, so try not to turn it up too high or parts of your screen are just going to go green

Did the powershell command for (Get-AppxPackage Microsoft.DesktopAppInstaller).Version give you a version after?

Or throw a missing error?

If it's there we might just have to fix the file association

[jaunty bolt]

it doesnt appear so, no

just sends me to a blank line when i press enter

[past basin]

Okay, give me a mintue there's some other ways to install it, I just have to dig them up

If you open Powershell again and run winget upgrade Microsoft.AppInstaller does it start the install for it?

Or goes it complain that winget is missing too?

[jaunty bolt]

says its not a recognized name of a cmdlet

[past basin]

bleh. Give me a minute, the other method they're giving me to install it is also an msixbundle. Windows 11 is going to be the death of me

[jaunty bolt]

aint that the truth

[past basin]

Most of what I'm seeing at the moment suggests installing any pending Windows Updates and rebooting as it might be holding the App installer function til updates to it are done

[jaunty bolt]

no pending updates, but i can give my pc a reboot rq

[past basin]

I'd give it a shot. Everything I'm finding is just telling me it should already be there, with no useful steps for if it's missing

I'm seeing you might also be able to run wsreset -i from Powershell to fix the MS Store which might invoke it to repair the app installer

[jaunty bolt]

PC rebooted, tried launching Studio installer again, gave me the same app selection prompt

[jaunty bolt]

entered the prompt into PS, seemed like it did something, but went to go launch the installer and same thing again

[past basin]

sfc /scannow run from there might also help, it should check for missing or broken system components

[jaunty bolt]

running the scan now

[past basin]

If that doesn't work you're probably going to have to run a reset or restore on Windows, because 90% of the steps I'm seeing ot fix this require it to be at least installed there in the first place 😐

[jaunty bolt]

damn

like a full on reset, all the way?

[past basin]

oh Dism /Online /Cleanup-Image /RestoreHealth is the other one that can fix some broken Windows installs

I knew that command existed, took a while to find

[jaunty bolt]

scan didnt come up with anything

[past basin]

Was going to say that was fast, but forgot I probably haven't had to run SFC since I had a spinning drive

[jaunty bolt]

and this didnt come up with any red flags

reset it is then, huh?

[past basin]

You could try reaching out to MS Support if its' a retail copy of Windows, but if you recently reset and haven't got everything back yet, another reset or even fresh reinstall might be quicker. This is going to bite you on a lot of new apps not just the Elgato ones. I'm fresh out of ideas though, other than going through MS support

Did DSIM report operation successful though?

you might have to reboot after that step to let it finish up

[jaunty bolt]

dsim's running rn

[past basin]

okay, when that's done reboot and see if the app installer restored

[jaunty bolt]

does it usually take a hot minute?

[past basin]

Yeah, it's scanning through the whole windows install so it'll take a few minutes at least

[jaunty bolt]

gotcha

I really do appreciate the effort with this man, fr

[past basin]

Yeah, wish I had a clearer solution on this. I don't know if some other discords or the /r/techsupport subreddit might have some fresh ideas. It's been forever since I've seen a broken app installer - like since Win 10 when it was new

[cyan zealot]

Hey I have a 4K s to record my Xbox Series S and this is what happens when I try to record MLB the show 26. Ive been trying other games to see if its a general issue but it seems to only do such on MLB. Is this something I can fix or am I ggs ?

[wild field]

I bought an Elgato 4K S, and I noticed it is super laggy when using Elgato studio. My GPU (9070XT) stays at 100% but only 44w power draw and 40C temp, so I think it is in a low power state. It works fine in OBS and only has this issue in Elgato Studio. Is this a known bug? I saw a thread on reddit with the same issue. https://www.reddit.com/r/elgato/s/gpcT4BGBzR

[simple portal]

Unfortunately, I have already checked that without success.

[craggy relic]

Hey guys. Can someone give me some general advice on the best settings using OBS to record gameplay using my 4K S please? I have tried various bitrates and rate control settings, but the playback, no matter what, is always janky. I am trying to record at 1440p with all of the above, so to get what are considered to be the best settings would be appreciated. Cheers

Oh I should mention that I am using a PS5, so the specs above are never used for anything other than record and stream

[unborn turtle]

hello. i just bought the elgato 4k x and it just arrived. i plugged it with my nikon z30 but its saying it isnt detecting any source
i am using a micro hdmi cable
hdmi 2.1

[past basin]

Have you already tested the HDMI Out going to a TV or other display to be sure the micro HDMI cable is good, and the Z30 is outputting correctly? That would rule out a lot of troubleshooting.

[unborn turtle]

ill test all the cabels give me a moment

[past basin]

Typically the auto config wizard in OBS under the tools menu does a good job of setting things up. What sort of GPU does this system have? And what specifically do you mean by jank? Are you getting pixellation? stutter? etc

[unborn turtle]

my camera isnt giving any signal

im using the nikon z30 micro hdmi to hdmi

[craggy relic]

It's a 6gb 3050. When I play back the recorded clip, it just does't look smooth. Looks like its stuttering a lot or missing frames. I tried the wizard, but it remains the same. Odd that on my HD 60 S I had before this, I could record at a higher resolution on OBS using a gpu from about 6 years ago, but with this, its just not having it

[past basin]

I'm not overly familiar with the Z30 but if you're not getting live preview out of it, even connected to a TV or monitor and are supposed to be, my first suspect is the micro HDMI Cable. Though you may also have some built in HDMI settings menus on the camera. On some cameras it might also be worth testing their video/photo playback mode - not all cameras have live preview, so if preview isn't working but playback is, it might be a camera limitation (I'm not familiar enough with the Z30 to know if it has live preview over HDMI ot not)

[past basin]

This can sometimes happen from certain sorce configs too. You might try going into the source properties for the Video Capture Device you setup for the card in OBS and turning on the buffering option. If your source device is using VRR you might also try turning that off as there are situations where VRR can result in stutter in recordings that use constant framerate.

HD60 S would have prevented VRR from being used entirely. 4K S generally supports it but there are some many VRR configs that it's not always smooth

[pseudo saffron]

Hello everyone been working on this for about three days between Google YouTube and the elgato help ai I’m here for hopefully some insight.
Have a dual pc set up decided I wanted to give streaming a try again. Didn’t have a ton of cash so I purchased the 4K S. Hooked it all up had picture instantly which was solid just no sound which I figured was minor wrong!!! Long story short after aux cords for sound I just bought the wave cast and it instantly worked Seen it on YouTube from some streamer. He mentioned that you still use your gaming pc as normal with sound discord chats everything without using your streaming pc. No matter what I do the only way I get sound to the streaming pc is setting my outputs to ether the capture card or wave cast and all my stuff has to be on the streaming pc (mic headphones chats ext). Everyone I know knows nothing about a dual pc set up with a capture card. Maybe I’m just that confused and lost. Any help is greatly appreciated I’m lost at this point

[craggy relic]

I've tried everything and its the same. I picked up some usful info though, so thanks for that and your help.

I got it working properly. I was playing a game at 60fps but the PS5 Pro had it st to 120fps. Just turned it off and its working great again. Thanks again

[ember lynx]

Does anyone have experience with HDMI splitters with Elgato products for example 4K S/X? Im thinking to buy a HDMI splitter to then connect both my Switch 2 and PS5 so I can have it on my PC Monitor. Is there more things I should look onto before buying one?

As in look for one that has power chord included etc..

[past basin]

If you're trying to connect two devices, that's a HDMI Switch, not a splitter. Splitter takes one output and copies it to two displays, switch takes multiple inputs and lets you switch between them.
They're not officially recommended as some have quirks that result in thigns not working right (eg messing with EDID settings that tell consoles what video modes to use), but usually they work okay. Just make sure you're getting one that's returnable if you do hit commpatibility issues, and if you run into issues expect support to ask you to remoe the switch for testing to rule it out. Also make sure you have one that's HDMI 2.0 or higher to work best with 4K S (2.1 for 4K X).

[past basin]

Glad to hear you were able to sort it out!

[past basin]

If you're usnig the audio on your gaming PC you're going to want an app like Wave Link to split the audio to multiple outputs - though Wave Cast also should be taking care of that, as it should be able to hook into the main PC audio out iirc.

I don't believe you generally point the apps at Wave Cast though, but instead pull an audio device into wave cast to capture the audio. I'll have to double check that, I haven't looked at it much since beta since I didn't have 2 Windows 11 machines about.

[ember lynx]

Ah sorry I meant hdmi switch, I confused the words as I was trying to research a bit more about it as I asked here! Do you have any suggestions what brand is perhaps good for hdmi switchs? Ive been looking into UGREEN as we have them at our closet retailers in Sweden for a fair price aswell.

Ive been reading that its also suggested to get a hdmi switch that has their own power charger aswell instead for connecting it through usb to pc for energy

[past basin]

UGREEN are usually pretty solid, but I've no personal experience with them. I've been using a Kinivo 840BN myself with 4K X (they have a previous 2.0 version the B550N too that would work with S). Mileage may vary based on your setup though (both of those have their own AC power).

[cyan zealot]

Any elpers ;-;

[past basin]

Try turning off VRR on the console if it's on. Variable REfresh rate is only supported on some games and can cause that sort of timing stutter in some cases

[cyan zealot]

Ill let you know soon !

[ember lynx]

Thanks for the reply, I'll check on Kinivo aswell too see if they are available in retail stores here. If I may ask another weird question, even if I were to buy lets say the Kinivo 840BN, it should still be supported for my 4K S right? Just thinking mostly of future proofing

[pulsar garnet]

it solved the flickering but now its causing a different issue, the audio is way behind the video

when im playing everything is fine but on the recording the audio is behind the video by a lot

man this is just a mess

i deactivated and activated again the capture card on obs and the issue got fixed

but now the recordings have loss of FPS

these fps loses are only fixed by unplugging and plugging back the capture card, the issue is that by doing that the elgato studio app is the one that gets the image first, so i have to close it, but then all the changes to the EDID mode i did are discarded and the flickering goes back

and whenever i open the elgato app and modify the EDID mode thing then the loss of fps and the audio delay come back

bro

flickering is back

the edid mode is on display and it just flickered again

:/

[cyan zealot]

Seems like another problem now is the game stuttering 😭

wait nvm ?

It stutters if I look at it, but recording doesnt LMAO

my bad

I guess my question would be, is there a way for elgato studio to not be stuttery on my side, or is it a better solution to hookup the game to a tv then

[pseudo saffron]

Appreciate the info. For the most part now I think I figured it out. I have all my sounds seem to be good now I think. It would only let me hear it through apps and picking OBS it wouldn’t let me just pic all of audio. But when I click OBS the right to to all audio it seems to work that way. Maybe now how it was intended but it seems to be ok

[past basin]

If it's hitting any sort of resource issue it'll focus on the recording over preview. But GPU drivers being out of date can sometimes affect Studio's rendering too. You might also want to try another app like Meld Studio or OBS to see if they also give the same issues as that could help narrow down where the issue is coming from.

[past basin]

Glad you've got it working!

[past basin]

If you're using OBS for the recording (or Streamlabs), mute the card and add it again as an audio input capture. OBS and it's derivatives sometimes have sync issues when pulling audio and video through the video feed from the card for some reason. Letting it mix in the audio from the card's audio interface usually clears it up and gives it more control over things like the sample rate. You might also want to turn on buffering in OBS, or turn it off manually in the Source properties as it's possible the auto detect for buffering isn't kicking in right

[cyan zealot]

just a reboot of PC after turning off the VRR worked 👍 ty :D

[pseudo saffron]

It’s a nice little internal switch keeps one less thing on the desk

[past basin]

Glad to hear it's working after that!

[pulsar garnet]

i just solved that, read the messages below, the flickering is back and i even tried switching to my tv instead of my monitor and it keeps happening

i switched the input EDID modes to all possible options and it flickers on all of them

dude i spent like 210K CLP on this

i don't want it to go to waste

[past basin]

Put it back on Display generally. Custom EDID options won't apply in Display mode because Display passes along the EDID of whatever display you have connected on the HDMI OUT. If display is what caused the audio issues, check the steps mentioned to add the card again as an audio input source, as EDIDs also affect some audio settings - OBS might be affected by the differeent audio settings. Aside from that if it still flickers disable VRR as that might be going out of the VRR range supported by your monitor.

[pulsar garnet]

it is on display

its the first option i picked yesterday and it seemed to work but guess i was wrong

[past basin]

You may also want to check with another HDMI cable if you have one around in case only one of your two cables is the right spec. It's possible the cable on the display side is going overbandwidth

[pulsar garnet]

i switched the HDMI cable of the 360 with 2 different ones and it keeps happening

i even tried with the official HDMI cable that came with the card

also switched the HDMI cable from the output since its going to the TV this time

still flickering

i swear this only happens on the 360

it does not happen on any of my other 10 consoles

[past basin]

Check if your monitor has a compatibility mode - it's uncommon but some have a HDMI 2.0/2.1 toggle (I've never figured out why since they're supposed to be backwards compatible), and some have a PC/AV mode - for a 360 you'll want things on AV for best compatibility

[pulsar garnet]

right now its not flickering but it just did like 3 times very specifically when im playing a song which is super annoying

[pulsar garnet]

i don't have the AV cable for the 360

[past basin]

In this case AV doesn't mean composite/component cables, it means PC standard 60HZ or AV standard (NTSC) 59.94 or other similar differences

TVs and PCs historically have slightly different HDMI options

These days they mostly overlap, but I've still seen the occasional display that needs to be switched over

[pulsar garnet]

these are the only options available on the monitor related to signals

[past basin]

165 Hz? Quick question - is this a monitor that's currently connected to the PC as well as the capture card, and you're toggling between the modes when you switch to the console?

[pulsar garnet]

yes

when i want to use the monitor as a second screen, i grab the same hdmi cable that's connected to the output of the capture card, and put it back on my pc

and vice versa

[past basin]

Okay, that can actually foul up Display EDID mode because some monitors actually turn the port off when it's not in use so the card might not be polling it correctly.
Two options here are make sure the monitor is setup for the console and connected to the card, then restart the card, and console to make sure they resync with the monitor while it's actively connected. Second option is to try to copy the EDID from the monitor and load it into the card so the card can provide the same setup - to do that you need a utilty like Custom Resolution Utility. Connect the monitor to the PC via HDMI, run the utility, select the monitor in the dropdown and export the EDID with the option in the bottom left. From there note where you put the file, load up Elgato Studio again, set EDID input mode to Internal, select Custom EDID and choose the custom option and then choose that EDID file you just made. Restart the card and console after this and try again

[pulsar garnet]

copy the EDID from the monitor? what does that mean

oh wait

i just finished reading

my b

how do i know which one is my monitor?

because i see 2 active options but neither of them show 165Hz

[past basin]

It should match the model number of the monitor in the dropdown

[pulsar garnet]

i don't know the model of the monitor

i just bought a generic one that had 1ms of audio delay

[past basin]

165Hz might show up in an extended block of one of the settings you need to expand for more details.

Model number should be on a tag on the back of it

[pulsar garnet]

i see something that says Audiotek

is that the model?

[past basin]

That's the brandname likely

[pulsar garnet]

here?

[past basin]

top left dropdown for th e monitor selection

[pulsar garnet]

i selected a screen that says HKM2380 - HDMI (active)

since the connection is through HDMI i guessed that was the one

[past basin]

Likely is

CTA-6861 is a HDMI spec

[pulsar garnet]

btw all this time we been talking the game is turned on on my TV with the output coming from the card, and during all this time it hasn't flickered once, but i previously played like 3 songs 10 minutes ago and it was flickering

it seems to flicker specifically in the middle of a song

im playing rock band 2

bro

as soon as i start doing anything on the game the thing just flickered

its like it only flickers when im doing things on the game

i leave it on the side for like 15 minutes, nothing

i just exported the EDID settings from the monitor and loaded them into the elgato studio

[past basin]

With any luck that'll help. Unsure why the game in particular would be messing with the settings, since afaik the 360 doesn't do above 1080p60

[pulsar garnet]

up until now it still flickered but just once

and i was playing on my TV not on my monitor

either way im spent for today

i'll check tomorrow or the following days

[past basin]

Good luck with it, hopefully the issue settles out

[hexed flicker]

can someone please assist, I've been having this issue with my Elgato HD60 for 2 days now. I've updated drivers, i've changed cords, i've reinstalled drivers, I've checked to make sure i have everything plugged in correctly but i keep getting Device not found which is crazy because the capture card is showing up in settings under other devices.

[past basin]

It showed up under Other Devices, not under Camera?

Did it show up after trying the Game Capture HD app after?

[hexed flicker]

do you mea n the elgato studio app? if thats what you mean its not showing up in the app either it says "No device found"

[past basin]

No. Studio is too new. 4K Capture Utility is also too new. If you have the original HD60 you need the Game Capture HD app. You can get it from here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

Now if you have a different card like HD60 X, Studio is an option. But the original HD60 uses the original app

[hexed flicker]

Bro thank you, saved my time and sanity lol. Its working, I appreciate you taking time to help.

[past basin]

No worries, good luck with it

[brave wren]

I have A QUESTION

why is my ps5 screen pink?

[past basin]

Which screen is coming up pink, the capture card preview, or the actual screen in the HDMI OUT of your capture card? Also which specific capture card model are you running?

[snow cosmos]

i have every single setup correct and have spoke over the phone with a agent as well

still haven trouble

they said would send email but havent gotten it

[hexed flicker]

Alright so I'm having another issue, the Elgato is working but I'm getting a delay between the audio in OBS. I'm trying to listen to the pa5 gameplay through my PC while streaming which I'm able to hear because i switch the Audio properties to Monitor&Output in OBS for the Capture card but its a slight delay that throwing me off.

[past basin]

If they're emailing you after consulting another team it could take a bit - not all the teams are in on the weekend. So say they needed info from a dev team, they'd probably get back to you in bit after they've had a chance to consult when they're back in the office.

That said this is community support, not official support. Is there anything in particular you're running into issues with?

[snow cosmos]

yes bro and it was gonna be from who i was talking to

so it should've been sent

i have 2 240 hz monitors

a 4ks cc

my hdmi doesn't show my ps5 screen regardless what i touch or change it flickers every now and then on the elgato app but nothing on monitor

[past basin]

That's about normal if it's matched with the video in OBS, but off against the passthrough video on another screen. The capture card syncs incoming audio with the video feed, and the video decode time can push you back a bit. Passthrough to another screen meanwhile doesn't get the processing delay so if you listen through the captured feed on the computer, and you play on a display in the HDMI out there will be an audio desync. You can get around this with something like Chat Link Pro so you can listen right to the console's audio feed while still splitting off a copy to the capture card though. Some Mixamps allow a similar setup too

[past basin]

Oh that's why this is familiar you were the one asking in general earlier. You were able to confirm HDCP Was off on the console? Does it show up if the console boots into Safe mode? (https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/)

Also what colour is the LED on the capture card?

[past basin]

I should point out on this one it's going to be extra noticable since HD60 has a longer latency delay than some of the newer cards

[snow cosmos]

yes regarding all settings i have is right and i wasn't able to try safe mode i believe

[hexed flicker]

Yea its working now, im just trying to fix the audio delay. At this moment there is no color on the capture card.

[snow cosmos]

and led stays white but it will flicker my screen on th ELGATO app and turn blue then and back to white

but my display just doesn't show on the monitor

[hexed flicker]

Yea im guessing im going to have to purchase a new capture card cause this delay is driving me up a wall.

[snow cosmos]

@past basin

[past basin]

I would try safe mode then as it's the most display compatbile mode on the playstation. If the playstation won't boot to safe mode you have more issues other than just capture.
This sounds like your display is sending the card an incompatible EDID though. If you change the input EDID mode in the card to "Internal" using the side pullout menu in Elgato Studio, then restart the PS5, does anything change? (The reboot is important here to make the PS5 resync available display modes from the Extended Display Identification Data, but often you can also unplug and reconnect the HDMI cable to do the same)

[past basin]

No colour is unexpected. This is a HDMI connection? Or going through some sort of adapter?

[snow cosmos]

i'll try safe mode but on the device settings the person over the phone told me to change input edid mode to display which it it's currently on

have my ls5 in safe mode still no input signal or showing my screen at all

@past basin

[past basin]

Display is usually the starting point to get compatibility with the monitor, but when it doesn't work Internal is the next. After merged. And if none of those work we switch to internal EDIDs with custom settings.
Is the card's like still white?

[hexed flicker]

HDMI is connected, when i connect the capture card white lights appear then go away.

[past basin]

I should ask too, what model monitor is this? Monitors that have always on DSC won't work with a capture card - there's a handful of Alienware monitors I know of that may need updates to disable the always on DSC

[snow cosmos]

can i send link of the monitor?

it's on amazon 24.5 inch spectre 240hz gaming monitor

[past basin]

That's good at least. Should flash white twice for good power on. As long as nothing is going red it should be good for the signal. Is the picture still wihout colour?

[past basin]

Go for it

[snow cosmos]

https://a.co/d/0cKXRgCj

i unplugged everything and directly plugged in my ps5 hdmi into monitor should i change resolution to 720p 1080i or 1080p to try

[past basin]

1080p to try, is usually the most compatible

not all monitors will take an interlaced 1080i these days. 720p is probably also fine though

[snow cosmos]

got it have changed that plugging everything back into capture card

eveything plugged in ps5 hdmi into hdmi in cc out to monitor and usb c into pc

says no signal then randomly it will show a black screen like it detects it and then back to no input signal on elgato screen whole time my other monitor is just off

the one that should be showing my ps5 screen

@past basin

[past basin]

Is it out on both the monitor in the HDMI out and the app?

If so disconnect the monitor for a moment and restart the PS5 and see what happens.

[snow cosmos]

gotcha . on the app it will say no input signal and then randomly will show my ps5 login screen for a second or 2 and then go back to no input signal for my monitor it will say no signal and then at the same time when the app shows my ps5 screen my actual monitor just shows a black screen once the app shows the no input signal my monitor says no signal as well so they both connect at the same time app shows my ps5 screen monitor shows black screen and these are in random intervals of time for a very short few second s

[stiff current]

hey so i just got an elgato 4k pro I CONNECTED EVRYTHING AND NOW I CANT SEE IT ON MY STREM PC

i have the 4k capture utility and its not reading it. m i doing something wrong can anyone please help

[snow cosmos]

restarted and same issue @past basin

[past basin]

And the monitor is still disconnected?

[snow cosmos]

what do you mean disconnected like not showing the screen ?

yea still not showing

[past basin]

Like physically disconnected form the HDMI out. WE're trying to confirm the capture card is working correctly when the monitor is not in the equation

Thats why I was suggesting removing the monitor and rebooting the console

[snow cosmos]

ohhh

okay one second

[past basin]

What does the app actually say when you try to use the card?

[stiff current]

nothing at all

[snow cosmos]

when i disconnect the hdmi from my monitor it shows it my ps5 screen on the app

[past basin]

Okay, the good news is that it's not outright complaining about no signal there. Try it with the newer Elgato Studio app and see what that does instead - that can catch some erorrs that the older 4K Capture Utility will not

[past basin]

Okay, so that confirms the card is at least working as expected when the monitor is not in the equation

I'm trying to dig up stats on that monitor to confirm if it's one of the few with always on DSC or not

[snow cosmos]

chatgpt said my monitor is too high hz and won't settle for the capture card don't know how true this is

and if it would be any different if i were to change to 4kx

[stiff current]

what app ?

[past basin]

Elgato Studio

[past basin]

Don't trust ChatGPT with fine techncial details. It has a history of not even being able to tell the capture card models apart.
4K S should be able to handle 1080p240 anyway, at least in passthrough. The exception being it uses Display Stream Compression to be able to get to the high refresh rates

[snow cosmos]

gotcha

so i rly don't know what to do anymore been at this since this morning 😭

[stiff current]

whats this mean

[past basin]

It means you don't have the card installed in a PCIe slot that has at least x4 lanes available. You can't go by the phsycial slot size for motherboards for PCIe compatibility these days, have to check the manual or spec sheet, especially as some thigns like m.2 slots can take up extra lanes.

Do you know what motherboard you have in that setup?

[past basin]

Fair enough - I'm trying to find anything useful on that monitor, but I do see some other reports of other sceptre monitors not playing nice with capture cards. That leads me to think DSC might be on.

But they don't confirm that in their manuals 😐

[snow cosmos]

crap

what's DSC and if that seems like it could fix it i'm all for it just want this fixed and i appreciate ur help tremendously

[past basin]

I'm still hoping to find some info in the fine print on it, but nothing yet

Display Stream Compression lets them send higher refresh rates and resolutions over the same bandwidth. It's usually only used at higher settings - but in some monitors it's always on. Because of the compression it doesn't play nice with captue card setups

[stiff current]

msi pro b550m-vc micro atx am4 mother booard

[snow cosmos]

got it i'm here standby brother

[past basin]

Okay, that board doesn't have any x4 slots, it's not going to be fully compatible with 4K Pro . It does appear to have 2 10 Gbps USB ports on the back which would be compatible with 4K X thoug (though would need an additional 10 Gbps USB-C to A, since 4K X ships with a USB-C to C).

You MIGHT get 4K Pro to work in that setup if the source is only 1080p60, but anything above that is going to give issues.

[stiff current]

so i had a hd60x and upgraded to this.

what would i need to do in order to make this 4k work

what setting do i need to change.

or m i better off with my hd60x

@past basin

[past basin]

New motherboard. It would need at least one free PCIe slot of PCIe 2.0 x4 or higher. Your board only has x1 slots aside from the GPU one.
As the card is PCIe 2.0 itself, having higher bandwidth PCIe 3 or higher on the board doesn't affect the lane count needed, it still needs at least x4 on a slot

[stiff current]

so this card is no good to me with this build i have at the moment.

im better off using my hd60x

[past basin]

Yeah

[stiff current]

ok.

returning my capture card then.,

[past basin]

You might be able to get it to work at 1080p60 maybe, but any higher than that and things will break down due to lack of bandwidth

Best thing to do, good luck with the return.
4K X is compatible with that board though, if you're still needing an upgrade (though as mentioned before your 10 Gpbs ports aren't on a USB-C port so you'll have to swap the cable with a different one)

[snow cosmos]

@past basin anything yet

[past basin]

<@&581565551495741448>

[past basin]

Nothing yet, they don't seem to have much documentation on those monitors

The worst thing with things like DSC is they're not always documented

Thanks for the cleanup mod folks

[snow cosmos]

@past basin can i dm u screenshots or just send here is fine?

[past basin]

Here or dm, both are fine

[stiff current]

if its not broken dont fix it

@past basin thank you

[past basin]

Nice. Glad to see it's at least working at 1080p

Oh the HD60 X is working if you flipped back to that - either or

[stiff current]

yup i went back to my hd60

[timid furnace]

Any help?

My stuff still been stuttering / lagging

[past basin]

What was the result when you checked the PC performance in task manager to be sure nothing was capping out?

[timid furnace]

How do ik its capping out? Not big on pc stuff

[past basin]

Easiest way is open Task Manager, that'll let you check most of it. Press CTRL + SHIFT + ESC and it should pop up

The main screen there, processes, will let you check CPU and RAM across the top.
For GPU and the like you can check the perforamnce tab section on the left

[hushed crescent]

Odd question, both my elgato studio application and the 4k capture utility application passthrough feature seem to be outputting a significantly lower quality image than it appears if I just hook my switch 2 up to my monitor directly. Is this normal for the applications? Or is there something that might be going on?

The applications all claim a 1080p resolution, but it looks closer to a 720 that's been stretched to fit my full screen size

[past basin]

Passthrough is the video that goes to the HDMI OUT port of your card (literally passing through the card). If it's video in the app it's capture or preview.
Depending on what card you're using there are a couple ways that the quality of preview might not match up with the quality of passthrough, though outright resolution drops is unusual outside certain cases. The usual thing folks will notice is many of the cards do chroma subsampling so high contrast edges may show colour pixellation (see https://help.elgato.com/hc/en-us/articles/360027950532-Chroma-Subsampling-on-HDMI-Passthrough for example - this no longer applies to passthrough on newer cards, but does still apply to most cards for preview/capture, and is also applied by most streaming services if you compare with online video).

[zealous spear]

Can someone give me their Xbox ally x settings when the use the Elgato 4k x capture card. Been having flicking issues with the monitor and I don’t know how to fix it. Thank you

[tacit citrus]

My elgato is still frozen. I’ve done everything suggested watched several videos and nothing had changed. So do I just need to return it then?

[tacit citrus]

https://tenor.com/view/the-office-annoyed-angry-frustrated-silence-gif-3234177536345299895

[past basin]

Did you ever load it up in Elgato Studio after to confirm latest firmware updates and no errors, like I asked? Usually if the card is flashing red Studio can give more info on those errors

[faint ore]

Hello, I need some assistance on running my capture card. I've plugged my Game Elgato HD60 S capture card into a Dell G15 laptop and Nintendo Switch. But the issue is that it only works with computers with USB 3.0 ports. With some assistance I did manage to get around the issue before and get it working with the laptop.

I did try to using something like this to connect to my computer via the Type-C port to no avail.

[past basin]

Do you have the full model number on that laptop? Should be on a sticker on the bottom (though somtimes they also put it behind the battery if it has a removable one). There's a few g15 series laptops out there

You will need a USB 3.0 port, but most laptops should have at least one or two of those if they were made in the last 10+ years

[faint ore]

I can search it up on my settings, it's a Dell G15 5530 model.

[past basin]

Yeah, that looks recent enough it should have a USB 3.0 port. Do you have the original cable? Does it have the blue insert in the USB-A side?

If I can wrangle the Dell site into loading this morning I'll check the rest of the laptop spec

Yeah, that laptop should be 3 USB 3.2 Gen 1 ports with Type A connectors, and a single USB 3.2 Gen 2 with a Type C connector from what I can see. So the port should be fine, I'd suspect the cable

[faint ore]

These are the USB ports for my laptop, unfortunately none of them are USB 3.0. This was the USB 3 adapter I tried to use for the Type C port.

[faint ore]

I just wanted to say when you mentioned plugging a USB 3 cable into the port, I went and did that and I finally got my Elgato running!

[past basin]

Nice, glad to hear it's working

[faint ore]

👍 Thank you!

[past basin]

In this case they're not using the optional color coding but that ss icon means SuperSpeed which is USB 3

And 5 for 5 Gbps, so if you run into it again to know you've got a 5 Gbps USB port, so 3.0 or higher

[tough halo]

is there a suggested USB-C to USB-A cable that I can use with an Elgato 4k X that will still get max quality on a 3.2 gen 2 port?

[past basin]

Any 10 Gbps one that USB-IF certified. I've used the 10 Gbps Insignia one from Best Buy, and some various anker or UGREEN ones a times as they're USB-IF members

[hushed crescent]

That looks like it might be the case? I have the hd60x though, would there be some reason it would apply to that one? I purchased it over this last Christmas, so it's a fairly new production one (I imagine at least). I'm starting to suspect the entire app might be rendering at a too low resolution, so I'm trying to hunt for the exe to check different compatibility modes, think that could be the case?

[past basin]

It would apply on capture, yes. It shouldn't make the overall app look to low, but can show some pixellation at thie high contrast edges (it's only the color that's truncated, the underlying luma is still full)
What app are you using the card with?

[hushed crescent]

I've encountered the issue with both the 4k capture utility and the elgato studio app, it seems a bit better on elgato studio (and I can go full screen which is nice) but the issue appears worse around text on elgato studio

[past basin]

If it's mostaly at the edges of text it could be the chroma subsampling, yeah. On HD60 X that no longer applies on the passthrough / HDMI OUT, but it does still apply to preview/capture

Do you happen to have sample images?

[tough halo]

thanks!

[hushed crescent]

I can try to grab some later, I'll be away from my setup for most of the day. I did do a little bit more poking around and with a little bit of looking closely it seems to be more hazy than rigid pixelation, but I can grab some screenshots later

[kind raven]

I'm hoping someone can help me before i go insane.
Me and a group of mates get together every Friday for a FIFA Friday session, it's just for fun but i wanted to record the sessions and then upload the individual games to Youtube anyway just so if there was good bits i would have them recorded.
I play on the Xbox Series X and it feeds into a HD 60 X which then goes into my Windows 11 PC and i record it in OBS (latest version 32.0.4 right now) In OBS i have the source as a Video capture Device.

I will play the game on my PC monitor via HDMI, record in OBS and monitor the audio from OBS so i hear gameplay (mainly so i don't have audio through monitor speakers and it coming through the mic) I did noticed the audio was lagging behind abit sometimes especially after long sessions but i didn't really think to check the recording until now but the audio is off from the video.
I'm trying to match up the audio but it's as if it's a different speed to the video, when i sync it to the start of the match, further in the match it's off sync again.

I have tried doing it via 4K capture and Elgato Studio but the apps tend to start stuttering after a while both while i was using them to play and in the recording.

Any ideas?

[spice vale]

i have a hd 60s I've had it for years i use it quite often i got a dual pc setup and i use to use obs to monitor my audio but now i swapped to voice meter but no mater how i monitor the audio there's constant cracking and popping in the recording audio i have tried the elgato software but same result reedit says it could be the usb port but I've tried multiple ports and even a different cable and even on a different pcs but i cant figure out what's gong on I've had this capture card for a while and its always done it are there any solutions or things i should try

[lone crypt]

Capture card Audio falling out of sync in OBS, the fix is usually to mute the audio from the video capture source, and add an audio input capture source, selecting the capture card.
OBS seems to get the audio better when set up as separate sources, when this happens.
That said, monitoring through OBS will always be more latent then if you have a sound mixer (like wave link) receiving your capture card audio and mixing it out to your headphones and OBS at the same time.

But if the real-world delay isn't enough to bother you... it's up to you.
But separating the audio and video sources usually is the fix for audio drift over long recordings.

[lone crypt]

Pops and clicks in audio are a symptom of buffer errors. Which could mean your CPU isn't keeping up; doesn't have enough headroom to process audio cleanly in real time. Software choice could impact this as they might handle the buffer differently from each other. But it could also be things like a USB controller that is not behaving right with audio stuff. there are a few chipsets that are known to have issues with audio... it's not that uncommon. Update your BIOS and stuff like that.

But check that buffering is enabled on your OBS sources, too.

[spice vale]

i have a i7 8700k on my recording pc just for capturing but your saying it could be a chipset thing which means i cant do nothing ?

[lone crypt]

It could be CPU not able to keep up, and that's a lot to do with how software is handling the buffering, more than raw CPU speed. I mean, it all comes down to headroom on the CPU. But having a super small buffer can make even just a few 48khz audio channels struggle. There are a lot of factors there.
We don't know for sure it's that.
Could also be an issue with the chipset, in which case make sure your chipset driver and BIOS are updated as motherboard manufacturers should have pushed updates to fix audio on the ASMedia chipsets that has problems.
So check that!

[spice vale]

alright ill look into it thanks

[kind raven]

I'll give that a go thank you.
I'm still on Wave Link 2.0 because when 3.0 came out on beta it confused me and messed with my whole audio set up for everything so i reverted back.
I do plan on giving 3.0 another shot soon now it's out public release and plenty of guides on it so i'm guessing that will help more with your other suggestion of feeding it into wave link.

Thanks for the help.
Any ideas or suggestions as to why 4k Capture or Elgato Studio starts stuttering after a while?
I've got a Intel Core Ultra 7 256k CPU, 32GB DDR5 RAM and 4070 Super so shouldn't be any issues from an hardware perspective so is there something else i can do to prevent the stuttering?

[lone crypt]

Wave link 2 does this all just fine, too. No need to mess with 3 if you don't want to

I'm really just guessing. there are a hundred thousand combinations of computer hardware out there and your windows install isn't going to fully match anybody elses....

it does sound like more of a USB issue likelyhood... It doing the same thing in different apps.

Other audio things to check: Make sure your audio devices (device properties) have any enhancements or spatial effects disabled. reset settings to default, in OBS doing this with your source, making sure buffering is enabled. that buffering is usually important.

[kind raven]

It only does the stuttering in 4K Capture and Elgato Studio.
If i do it directly to OBS there is no stuttering. I've just swapped the USB port around to see if that changes anything.

I don't see the capture card as an option on Wave Link 2.0 to add to Game etc which is why i thought it was just a Wave Link 3.0 thing.

[lone crypt]

You wouldn't add your capture card to the game channel; it is a hardware device so it will be its own input.

[kind raven]

Then how can i add the audio from my capture card into Wave Link 2.0?

[lone crypt]

Your phrasing makes me think I have this backwards in my head.

Is this a 2PC setup? Or capturing console?

[kind raven]

Capturing Xbox Series X. No 2 PC setup

[lone crypt]

Ok, that's what I thought.
Then wave link is running on your stream PC. So just click the add channel button and select your capture card from the list, it will be with the other hardware devices and take the place of one of the two AUX channels, in wave link 2.

[kind raven]

Ahhh ok i get you now lol sorry.
I set this up so long ago with Aux 1 and 2 that i've just kept it as it is and didn't think about doing this lol thank you

[lone crypt]

[hushed crescent]

It's not all that obvious without a more direct comparison, which I can probably grab later, but these are normally a LOT more sharply defined with a direct plug in

it also looks like it has different contrast every time I switch between the 4k utility and the studio

no clue how to change it on the studio

[past basin]

Okay that outright looks blurry. Is that s screenshot taken by the app or a screenshot of the screen with any scaling on

[hushed crescent]

screenshot of the screen, at 100% scaling

or what should be 100% scaling anyway

[past basin]

Constast changes might be the HDMI colour range changing between full and limited (expand and shrink on a lot of newer apps).
When you're using 4K Capture Utility what is it claiming the Source and Capture resolutions are up top? Or what are the video options showing up for Studio wien you pull down the screen res in the top left?

[hushed crescent]

Here's a screenshot from the app itself, using the studio app's screenshot feature

4k capture utility says 1080p60 HDR

Studio says this

[past basin]

And the screen you're previewing on is 1080p? Not scaling up to 1440p or 4k?

[hushed crescent]

yes, it's on a 1080p screen

[past basin]

Not seeing the same blur there. Maybe discord was scaling up the image on me

Still seeing the jagged edge on text, when looking close, but that is the chroma subsampling

[hushed crescent]

Here's the other text for comparison, once more using the screenshot feature of studio

[past basin]

Not much to be done with that on HD60 X - you can reduce it a bit using YUY2 format in OBS iirc, which ihs 4:2:2 instead of 4:2:0, but you'd need 4K Pro or 4K X to get full 4:4:4. It's not usually an issue since platforms like Twitch and YoutUbe are going to hit you with a 4:2:0 subsample anyway, though it can be an issue for local recording

Hm. I wonder if I can move things over to the other PC to get a comparison on that

[hushed crescent]

The chroma subsampling you mean? Or the blurriness?

[past basin]

subsampling. I think the blur was discord scaling up the image on me when I clicked. For some reason I forgot that might be an issue because I'm usually zooming with other tools or websites

[hushed crescent]

I did go ahead and check something, not sure how well it will come through but I took that screenshot of the screen and the one from studio and zoomed in to compare, I got this

You can really see the subsampling on the software screenshot, and the blurriness on the system screenshot

[past basin]

Yeah, blur might be coming from the OS screenshot. Is the app in fullscreen mode when you do that? If not it's going to be scaling the video.

[hushed crescent]

yes, I took it in fullscreen

The blur is apparent using real life zoom (getting really close) and the chroma subsampling isn't very apparent at all in the preview

the blur is a little less bad in the game itself, but not a whole lot worse. Colored text or things like the little health bars are just as bad as the top screenshot

Well, I fixed the contrast issue. My switch was trying to force HDR when not appropriate or compatible

Helped a bit with the non-text blur too, so it's a lot more bearable now

[past basin]

Ah, yeah tonemapping might not do you favours there

I've got no other explaination for in app blur if everything is on the same res though - if it's still happening you might want to test with a third party app like Meld Studio or OBS to see if third party apps hit it too

[pulsar garnet]

did not, flickering came back

like, i literally turned on my xbox and in less than a minute of it being on it flickered like 4 times

the screen even began glitching on the obs preview

i have the custom edid settings from exporting my monitor resolution using that one program

still flickered in the middle of a song

......and again, as of now, sitting completely still? no flickering

it just flickered 3 times in less than a minute

wait

4 times

this is getting absurd man

2 flickers in 10 seconds

4 in less than a minute

5

[pulsar garnet]

bruh okay, that has to be the most braindead fix i just did

i lowered the resolution of the xbox to 720p

i don't know if this is normal or im the only one cursed with flickering on 1080p

im gonna ask around if this is normal

[warped ledge]

are you on a mac?

[hushed crescent]

Windows

[next harbor]

so I have an HD60x... every time I use it to stream to discord it freezes the video output... anyone know how to fix this?

if I try to use it as a device it freezes

If I use the capture utility it crashes and takes my wavelink software with it

[severe bear]

So I have a game capture Neo every time my gameplay shows up there’s no sound. Can you guys help me and I am on Windows 11.

[grand temple]

4K X shows no signal when using a GBS-C for PS2 capture. Component in and HDMI out on the GBS-C

an HDMI splitter doesn't help either

[radiant lark]

Hello everyone. Is there a way I can separate game chat from game audio on a xbox series x with or without a chat link pro in obs?

[lone crypt]

I think there is a way, but I don’t have Xbox to be able to test.
I know Xbox has options for having audio go to the headset and the hdmi at the same time.

If it can be set to send game chat to the headset, while game sound goes to hdmi… then a chat link cable would work.
(You would connect the chat link to a line-in on the computer, not to the port on the capture card)

[past basin]

Just to check - you don't have it open in any other apps when you start the Discord stream do you? Only one app can use the card at a time.
Also in some cases Discord's hardware acceleration can be a bit glitchy, I've founding turning it off can fix a lot of freezing and distortion issues.

[past basin]

What are you actually capturing with Neo? It would help to know what you're capturing as there are certain situations that can result in the card getting no audio from the HDMI source.

[next harbor]

yeah nothing is using the app at all. the 4k capture utility freezes and then crashes. Streaming the device directly to discord works for a bit then freezes

[past basin]

Not without something at least like a Chat Link Pro. You can split audio to go HDMI and voice chat to go to headset in many cases (excpeting some in game chats that don't have their own settings). but you need something like Chat Link or a mixamp or such to capture the headset feed separate.

[past basin]

Discord has a history of issues capturing other capture apps like 4KCU. Disable the hardawre acceleration and try the device capture again is where I'd start. Or try OBS with a fullscreen projector window and capture that.

[next harbor]

sounds good. it's my old card from when I streamed and hopefully I can get it going. we like to hang out in discord and play games on switch together lol

[past basin]

As far as I'm aware it's not normal to have to drop a 360 to 720p for capture, no.
The only other idea I'd have to try though is to hook your monitor up to the PC via HDMI, use a tool like CRU (custom resolution utility), and export the monitor's HDMI, then load it onto the card as a custom EDID. This can somtimes fix edge cases that come up when a monitor and capture card really don't want to agree on EDID settings for some reason.

[past basin]

Yeah, Discord's capture setup is nice for that, but can be a bit glitchy. Better than when it as new at least, but I've found the hardware accelration setting fixes up to half the hiccups at times, so hopefully that helps. Good luck!

[past basin]

Does it show the Elgato No Signal screen, a black screen, or the no signal screen of your converter box?

splitter wouldn't help there - PS2 doesn't do HDCP, because it's analog output.

[grand temple]

Elgato No Signal

[severe bear]

I do splatoon videos on my Game capture neo

[past basin]

Has the HDMI out signal been confirmed to another device like a TV or monitor to be able to check what settings it's outputting at? Is there anything in the HDMI OUT of the capture card, and if so does that display get a signal?

[past basin]

So Switch or Switch 2? Check that the console is set to Stereo audio in the TV settings. If it's a Switch 2, reset the dock, it sometimes gets audio quirks after dock firmware updates (unplug power from it for at least 30 seconds, basically - ideally with the console off dock)

Also is there a headset attached to the console? If so you'll need something like Chat Link to split your audio

[grand temple]

The Elgato 4K X doesn't only not capture but it also doesn't pass the signal to a display. Everything is displayed just fine without the Elgato. I tried various resolutions including 1080p

[past basin]

What's the input EDID mode of the card if you open the right sidepanel in Studio? (button up top left of the gear)
Dose changing it between the three primary options, Display, Internal and Merged have any effect? (you may need to restart the console or converter box when changing these to force it to pick up the changes)

[grand temple]

I tried a lot of things. My Switch 1, Switch 2, PS3, PSTV and WiiU work with the Elgato 4K X just fine though

PS3 and the PSTV via an HDMI splitter but everything else was direct

I have no idea how people capture theirs since there are very detailed videos on YouTube for comparisons

[past basin]

Is the converter you're using for the PS2 also being used for any of those other consoles like PS3 or PSTV there?

It'd be good to know if the hiccup is compatibility with the converter or with the console behind it somehow

I'd still test the other EDID modes though to be sure that the converter isn't looking for something specific in terms of available dispaly modes

[grand temple]

Only for the PS2. The strangest part is that when I plug in the HDMI out from the GBS-C to the Elgato 4K X, it powers on the GBS-C. I can unplug the power source and the Elgato somehow provides it power through the HDMI

[past basin]

That is pretty odd

[grand temple]

I never knew than HDMI cables could provide power

[past basin]

I mean there's trickle power over that for the conneciton, but not genreally enough to power a device

I'd suspect it's not getting full power though as it looks like that thing needs a full 12v @ 2 Amps

[grand temple]

The GBS-C that I have needs 5v

I tried with and without the power supply

This is the one that I use

5V 2amps

[grand temple]

@past basin It shows up now. I think I mixed the HDMI out and the HDMI in port on the Elgato 😅

[past basin]

ah, that'd do it. Glad you managed to sort out it! I wasn't finding much else that pointed out any potential issues

[grand temple]

I’m sure I just mixed the in and out ports. Everything works with default settings otherwise 👍

[past basin]

Nice, glad it's working

[tough halo]

anyone ever run into a faulty Elgato 4K X? I have 3 of them, and 1 will show me video in the 4K Utility, but not in OBS, even if have it use the confirmed working cables, USB-C inputs, and video inputs from the other 2 units

unless I'm going cazy, everything is pointing it to being a hardware issue - but it's just bizzare that I'd still get a feed in the 4k utility? any suggested testing I can do?

[tacit citrus]

Still frozen

[grand temple]

You can’t use the 4K utility and OBS at the same time. It is one or the other

[past basin]

Is it still giving you a red light? Does Studio give you any furhter info on what error you're getting with the card. Remember to close TikTok before trying to use Studio

I can' troubleshoot TikTok as I don't use it, so first thing is to make sure the card works with other apps

And if it doesn't we go from there

If you don't want to do that, reach out to #official-tech-support and maybe the team can dig something out of the logs

[past basin]

As MC7 suggests, make sure 4K Capture Utility is closed before opening OBS. On Windows the UVC driver for cards like 4K X only allows one app to use it at a time (expecting the new Windows Multiapp mode, but that tends to prevent the card from working with capture apps at all half the time).

You should also check in Windows privacy and security settings, under cameras, to make sure that Desktop apps like OBS are allowed to use cameras, not just standard apps which are limited to the new UWP apps.

[pulsar garnet]

i already did that, i was using the custom edid settings from my monitor on elgato studio and i was still getting flickering

[celest tartan]

can someone help why this happens to my elgato only when i open up mlb

[tough halo]

thanks, although i make sure only one or the other is open, its not a "in use" issue

[tough halo]

for reference, if anyone else ends up being in the same boat as me, where you could view video output in the 4k utility, but not in OBS, even when they are not open at the same time - I had to use USBDEVIEW to delete the usb devices for my elgato 4k x - I matched the serial number of my device to the serial numbers in the app, had to delete two entries. did a reboot, and it looks like its all good now

[warped ledge]

have you checked the cables, and are you using any switcher/extractor?

next what console, is VRR off?

[floral python]

Hi, sorry to pester anyone with this, but I just installed the latest update for 4K Capture Utility today, and now my capture card won't capture my console's audio. I'm using a PS5 for streaming via an Elgato HD60 X.

This happens every time I have to update the capture software, but I swear the fix is different every time.

Never mind, I JUST figured it out.

[celest tartan]

yeah so it’s weird it only doesn’t work for mlb every other game it works for just not mlb

[past basin]

What card is it? Usually when you get something that only happens in one game and not others the usual culprits at VRR, 120 Hz mode, or HDR, which aren't supported by all titles.

[warped ledge]

that was my thought process

[celest tartan]

4k60 pro mk.2

[warped ledge]

can you show the settings for the capture card, and the console's TV settings info?

[celest tartan]

is that what u mean by the tv settings?

[rich orbit]

I could find a better place for this.

My chat link cord audio is glitchy. It works fine if its twisted the right way but it wont stay like it. Its plugged into my ps5 controller and only when twisting that part does it change how it sounds, not the part my headset is plugged into. Could it be the controller? This is a brand new cord. I just need to know if it IS my controller before I decide to buy a new one.

[past basin]

It could be the controller, or the cable could be out of box failure. It's hard to tell without another cable or headset or something to plug into the controller to test which is having issues.

[warped ledge]

yes sorry I was napping after work.

[warped ledge]

VRR is Off but 120hz is on. that might be the issue.

[warped ledge]

can you turn off 120hz please, and try it

[celest tartan]

turned it off now this is what happens whens i open the game

[past basin]

What on earth. Okay in the top right of 4K Capture Utility right now, does it correctly show a source and capture resolution

[celest tartan]

okay so its working kind of

nvm its working

thank you guys for the help!

[celest tartan]

so as long as i keep the 120hz off it should work right?

[past basin]

You might also be able to get 120 Hz mode working too - depends on why it's not. If you load the card with Elgato Studio intead of 4K Capture Utility does it complain about PCIe bandwifdth at the top?

[oblique tinsel]

is there any way to have the preview window display true HDR instead of tone mapping? I use the preview window to game and I haven't figured this out on either the capture utility or Elgato Studio.

[grim tundra]

quick beginner question, connected my hd60x with hdmi in from ps5, and done the usb connection to my 3.0 slot on my pc, my monitor doesnt have a second port to do the out and its saying no signal on the 4k capture utility

[past basin]

Not with Studio. I'm actually unsure with 4K Capture Utility - it can record in HDR but it used to have a limit on preview.
Other apps like OBS can do it though. I think Meld Studio too

https://www.elgato.com/explorer/products/capture/record-hdr-gameplay-with-obs-studio-and-elgato/ explains it for OBS. Some cards might need HDR tonemapping turned off in the right side panel in Studio first, but newer ones should auto switch when OBS requests a HDR format

[past basin]

So HDMI OUT on the capture card is empty? That's usually fine. Most common hiccup with PS5 connections is HDCP - hook it up to another screen and make sure HDCP is off in the video settings

[grim tundra]

will check now

perfect! tysm!

[oblique tinsel]

Thanks! Is there a place to make feature requests/suggestions for Elgato Studio? It is currently the best preview window to game on because it is so simple. If it had the option to render HDR, it would be perfect!

[past basin]

#feature-request has a link for it.
If you're using another app like OBS, you can use the source projector to pop the preview out to another window or screen too (right click the card in the Video Sources Listen and you should have projector options at the top)

[oblique tinsel]

Perfect. Thanks again!

[warped ledge]

yes, did you test it out?

[celest tartan]

yeah its working

[warped ledge]

Awesome!!!

[ember lynx]

Hello, can I get help how to set up properly with hdmi switch with elgato capture card 4x? I bought a UGREEN hdmi splitter that looks like above.

And I have the following device I want to connect

• Switch 2
• Ps5
• Capture card
• My pc monitor

Do I put the Capture card into the HDMI out on the UGREEN device?

I did a paint picture just to try visuliase how i should connect all cables, but if I do it this way, will it then work? Kinda like how you just connect your monitor with 1 console directly on the capture card

[lone crypt]

Yes…. If this works.
But switchers commonly cause problems so this might be a struggle.
If it works for you, great, but I won’t be surprised if it doesn’t.

[ember lynx]

Oh damn i did it wrong again in my mesdage

I meant hdmi switcher not splitter, ive just hade the splitter on my head as i reaearched this

So its kinda stuck as you can see hahah

[lone crypt]

All hdmi sources should come into the switch in ports.
Switch out port goes to the capture card input.
Capture card output goes to the display.

[ember lynx]

I love you, it works like a charm!! Thank you as always and also a big thanks to Arcsane when I earlier asked about HDMI switches. I can finally have my own mancave on the corner! 🤪
Have a wonderful day/evening. 🌻

[lone crypt]

Excellent!

I don’t think I did anything though so if Arc recommended that switch then credit there.
(Many switches don’t work well!)

[ember lynx]

I appreciate nontheless both you and Arcsane and ofcourse everyone else with the amazing help y'all do to the elgato community. Arcsane was tipsing about Kinivo 840BN but sadly in the retail stores around me they didnt have that model except for the Ugreen hdmi switcher (from earlier screenshot i posted), since he advised that I have safety guarntee to return it in case it wouldnt work, but thankfully it works where I can leisure switch hdmis depending on what Id like to play from switch to ps5 and probably many more things now :D

So far so good with the UGREEN hdmi switcher I got! (The model in question I bought is UGREEN 8k@60hz HDMI-switch 5 in 1 Out aluminium)

[red goblet]

anyone able to help me with an elgato issue? When plugging my hdmi cords from my ps5 to me elgato 4k s then from there into my 144hz monitor it doesnt allow me to use 120hz mode on games. Ive tested both hdmi cords seperatley and they both support 120hz. Any ideas?

[lone crypt]

Might be the edid setting. Try display or merged, when connected to a passthrough display

[red goblet]

my 4k S is connected to my pc through a usb 3.0 type c port yet the 4k capture utility doesnt detect it so I cant even change the edid setting

[lone crypt]

4ks is not compatible with 4k capture utility because it was released after that app was end of life.
Use Elgato studio instead

[red goblet]

how do i change edid settings on elgato studio? I cant find it for the life of me

[lone crypt]

Expand the right side panel; button next to the settings cog at top right

[red goblet]

I changed it to internal and it worked

ty so much, I have been sitting here googling solutions for 2 hours

[lone crypt]

Hmm. Well that’s the one I would expect to work the worst…. But hey; that’s all it has to do is work in the video modes you want so.
Profit!

[native wind]

i cant get my hd60x to register as a device on obs, anyone else have this issue and know a solution?

[warped ledge]

it's a UVC plug and play. so are you connected to a usb 3.0 port?

[native wind]

yeah i did a black instead of blue 🤦‍♂️ rookie mistake

[severe bear]

I got a problem on my Elgato game capture Neo it has no sound if anybody is smart enough to help me with this I will give you a big thank you

[lone crypt]

More info needed.
Are you sure the source device is sending audio over HDMI? What app are you capturing with? etc.

[warped ledge]

no worries

[hollow geode]

there a reason that sometimes the hdr on the switch 2 capture on the 4K S looks really messed up

like i change the custom eid to 1440p hdr and the hdr looks blue?

[olive sable]

I have a problem with hd60x i have a pc setup with 3 monitors. I want to stream from my laptop but i cant clone my screen. Tried some but it pops back to not cloned

[cunning spindle]

Hi everyone, i will try to explain what i have and hopefully anyone can help to understand how this works.
Manly playing Elite and probably will keep, so i decided to stream.
What i have is: 2 PCs 1 where i play ED and i use Voice attack with HCS voicepacks and it as elgato mic. 2nd that will do the streaming.
Elgato 4kx connect to my gaming monitor with dysplayport and hdmi from my GPU to capture card and the usbc connect to streaming pc. No issues with video, everything works well.
Then i have 1 ground loop isolater connected to my line in om gaming pc that it goes into line out of my streaming pc, then i have a second isolater connect to my line out of gaming pc that it goes into line in of the streaming pc.
After that i try to use Elgato software to share audio. The issue is i dont know where iam lost because while streaming i have repeating sounds and sound delay. Very annoing...I do mute my stream, also tried delay sound on OBS but iam lost at this time. Any kind of help would be appreciated.

[surreal bronze]

Hello everyone.
I just bought an xbox series x and a 4k x. I am on a Macbook Pro m4 Pro. I downloaded the utility and plugged everything in. I get the blue led but in the utility it says no device found. What am I doing wrong

[past basin]

Which Utility? Did you download the masOS Capture Device Utility? That's only meant for configuring some of the cards, while you'd use Elgato Studio for actual recording and setup on other cards. Though 4K X should be seen by the old Capture Device Utility - does the card show up to other apps like OBS, Meld Studio or Quicktime?

[past basin]

Check your GPU drivers as this is what handles the actual cloning. There were a couple NVidia drivers in the last year that would't clone right but the newest ones should be fine for it as far as I'm aware. Also computers have a limited number of displays - is the monitor you're trying to clone and the capture card, the only two displays involved?

[surreal bronze]

Yes the macOS Capture Device Utility. I was trying to update the firmware on the capture card

[past basin]

How blue are you talking there? Light blue cast like a fog, or full on colour failure, everything looks literally blue? Also what app are you using it with? Not all apps can support HDR recording, the rest rely on tonemapping either on the card or in the app, which can throw off the colours from the conversion.

[surreal bronze]

and the LED was the dark blue not the light blue

the passthrough was working due to the fact that I could see the xbox on screen

The card does not show up on the elgato studio

[past basin]

Ah, that's moved to Studio now - the old Capture Device Utility hasn't been updated with new firmware files in a while, the only thing it's used for that's not in Studio yet is updating to 10 GBps mode for macOS (hold down option in Capture Device Utility once we get the card showing up to enable that). If you already have Studio, make sure it's not open while using the Capture Device Utility, as they two can compete for access to the card's setup. But I'd start first with Studio to see if it shows up there, if not check the mac's System Report in the USB section to make sure it's listed (passthrough only needs power, not a data link so if there's a cable issue or such it might be getting power to pass a signal through to your TV/monitor on the HDMI Out but not actually talking to the mac)

Yeah, if Studio isn't seeing it check if it shows in the mac's System Report under USB

[past basin]

This sounds like you have both computers playing to each other, which would create a feedback loop. Which Elgato App are you using to share the audio? Wave Link? Wave cast? the old Sound Capture app? Assuming it's Wave Link check that both computers are setup so that the mix from the other machine coming in only goes to your recording mix, or the device you're listening on (make sure the audio in from each PC isn't getting routed to the audio out going back to the other PC essentially).
Also how much of a delay are you talking about? A few milliseconds, or something like a full second? If you're getting a lot of delay and using something like OBS or Streamlabs you may also want to try muting the card's video source and adding it again as an audio input capture as this can fix some hiccups with delay in those apps.

[surreal bronze]

what will it show

[past basin]

It should usually list the card there somewhere. Is the card connected directly to the mac? Or is there any kind of hub or dock there?

Also is it using the original USB-C cable?

[surreal bronze]

ok i got it to show up

it is running at 5 gb

how do I change that to 10 if I cannot get the device to connect

[past basin]

I thought you had it showing up now? If so close Studio and reopen Capture Device Utility

If you don't see the 10 Gbps option hold down the Option key

[surreal bronze]

but it is not showing up in elgato capture device utility or in studio

[past basin]

Restart the apps now that the mac sees the device connected

Make sure they're not both open at once

[hollow geode]

im using the elgato software for it

i forgot what it was called

[past basin]

If it's still blocked set the mac setting for allowing accesories to connect to always ask the disconnect and reconnect the card and allow it when it pops up (you can set the setting back after that)

[past basin]

Yeah Studio doesn't have built in HDR recording yet, so you're probably getting tonemapped colour. So it's a colour cast almost like a fog over the video probably?

[hollow geode]

oh

yeah maybe

[past basin]

If you want to record in HDR try OBS - https://www.elgato.com/explorer/products/capture/record-hdr-gameplay-with-obs-studio-and-elgato/
Note that outside YouTube none of the streaming platforms do HDR yet though which is one of the reasons things default to tonemappig to SDR. If you need to be on SDR for compatibility look into lookup tables / LUTs for adjusting the colour shifts caused by tonemapping

[hollow geode]

oh im not trying to record

i just like playing docked

[past basin]

Yeah, I'd probably go with OBS then, and use the projector mode (right click source in the list and there's projector options at top) to toss it up on another window or in fullscreen.

[hollow geode]

alr

[surreal bronze]

i restarted everything and still will not show up

[hollow geode]

r u using the usbc cable it gave u or nah

[surreal bronze]

yes I am using the cable that was provided

[wild seal]

hey can anyone help me with the elgato hd60s+

[olive sable]

no i have triples with display port used out of my video card, there is a possiblity to do a 4th screen with hdmi in there

so my setup is 4070 with 3 display ports used and a 4th can be hdmi with a hd60x to a laptop i see it in my screen setup only i cant clone the main middle one to the hd60x

[cunning spindle]

i use wave link with monitor mix default digital output and stream mix elgato 4k x high definition audio. Signal is sent from my GPU to Streaming Pc with HDMI cable. Main screen is connected to my gaming pc with display port 144hz+. Cable USBc elgato 4k to streaming pc. Sound: do i need the isolators using the HDMI cable? Then i use on OBS the video capture device 4kx. Audio settings stream mix and high definition audio device. Sync offset 200ms and everything on monitor off. So, on gaming pc iam not listening to anything on sound settings that i should not same on streaming pc, well i think,... Requirements are elgato mic on gaming pc for voice attack, display port mandatory. I do listen to my main speakers on gaming pc with optical and use headset for streaming pc. Dont know much more than what iam typing and really sorry but its my first time with this setup and trying to get all this thing to work... Thank you for your time.

[past basin]

Sorry, got called away for work. You also went back and set the mac to prompt for new accessories, and disonnected and reconnected to to be sure it's not blocked right? #capture-cards message You may also need to go to the mac security settings for cameras and make sure the apps have permissions to use cameras (as the os treats a capture card as a camera).

[past basin]

Try reducing your refresh rates - your GPU has what is essentially an overall cap on how many pixels it can drive in a second - higher res and higher refresh rates eats into more of that, and it's already usually lower on a mobile GPU. If you're driving something like 4K displays or 240hz ones, you could be eating enough video bandwidth that it will have issues. You checked for the GPU drivers already?
Given that it's a laptop you can also get some unexpected behaviour if you're trying to clone a monitor on the main GPU with the iGPU, if both are setup. If your laptop has a MUX toggle you might want to try that as well

[past basin]

Folks are in and out through the day, your best bet is to describe the issue you're running into and if one of us knows how to fix it when we check in, we'll get back to you

[past basin]

isolators shouldn't be needed for HDMI as it's digital only. That said you're referring to monitor mix here - are you using Wave Link 2 or the new Wave Link 3? Also you mentioned earlier that you were using Line In/Out to run an aux cable between systems, but this sounds like you set it up to go over HDMI instead? Did you set it up both ways? If so you should only need one.
Don't use a sync offset while you're trying to troubleshoot a delay, generally. Are you adding the audio from the other PC thorugh Wave Link or direct to OBS or both? Also again how long of a delay are you getting, and if you're routing the audio through OBS did you try adding it as a Audio Input Capture?

[olive sable]

A mux toggle ? 🙈

[past basin]

It's not something all laptops have, mostly higher end gaming ones - essentially some have the ability to go between dedicated GPU only and hybrid mode where some ports are on the integrated GPU.

[olive sable]

This goes behond my pc skills thought easy pease

[cunning spindle]

wave link 2.0.6 3780. I will try to unplug the line in - line out loop. And will also take off the isolators. Audio thru wave link and settings on OBS i dont know hot to do it any other way. Echo keeps going generally 3 times and maybe 1 to 3 secs. So besides being the video capture i can add the 4kx as audio input capture, that i did not try i will give it a go. Thank you so far, sorry but its learning process and a lot ot try and error. Thank you.

[past basin]

What is your GPU and did you already check to see if there are any GPU driver updates for it? As I mentioned earlier, there's a chance this is just a GPU driver issue that might be fixed with an update.

[olive sable]

Of my desktop ?

[past basin]

Desktop? I thought you had a laptop here? Is this a Dual PC setup?

[olive sable]

I have to look for that. No its a desktop with triple to laptop.

[past basin]

That should have been mentioned before, there's not going to be a MUX on the Desktop assuming this is the source PC (gaming PC). Do make sure the ports you're trying to clone are on the GPU though, not the motherboard, as the motherboard HDMI or Displayport connectors run on the iGPU. But yes, check the drivers on the desktop

Also this is a dual PC setup. laptops are also PCs

[olive sable]

Smaller version

[past basin]

That's your laptop though. What's the GPU on the Desktop? If it's NVidia go to https://www.nvidia.com/drivers/ to check for drivers

If it's AMD go to https://www.amd.com/en/support/download/drivers.html

[olive sable]

Samsung 980 PRO 1TB M.2 SSD 60 mnd. 2 107.90 215.80 295018 AMD Ryzen 7 7800X3D Processor 36 mnd. 1 355.00 355.00 296601 Asus GeForce RTX 4070 Ti SUPER

Desktop

[ionic lily]

Has anyone else experience audio issue on Mac using WL3 but only on the usb capture card (4k x) on personal mix?

Idk if it’s the new firmware update of the capture utility on Mac that caused the issue. I feel like it is because it was recently updated.

I am currently seeing if a forced downgrade in firmware is possible

[past basin]

Use Elgato Studio to check for firmware updates, not the old Capture Device Utility. The old utility hasn't been updated in a bit and iirc is a couple firmwares behind compared to the newer Elgato Studio

[olive sable]

I have the latest drivers . Latest bios. Chipset done because i had usb issues

[past basin]

Which version are you using, and did you use the Game Ready driver or the more stable Studio driver?

[olive sable]

The stable i dont know the numbers but i updated with the nvidea app yesterday

[ionic lily]

Yah that’s what I use. Ima see if I can completely factory reset it somehow and reinstall a firmware

[olive sable]

If i run 1 screen with hdmi so Pc to capture card to screen. And usb to laptop possiible right. But then i cant use display port. Isnt that a big deal ?

[past basin]

There's no factory reset for it, as it doesn't really save much beyond the analog/HDMI options, EDID and diagnostic info. You can reflash the firmware, by holding ctrl (probably command for mac), while opening the device info settings to show the update button and holding the same button when you click update to select the firmware files. I'm honestly not sure where the files are on macOS though you might want to reach out to support on that through #official-tech-support , or you can try opening the installer DMG for Elgato Studio with something like 7zip and pulling a copy of the firmware files from the firmware folder in there. There are two - MCU and Base.

[past basin]

That depends entirely on what settings you drive you monitor at, and what HDMI revision it is.

[ionic lily]

I have connected to my windows for now in case I need to reflash the firmware. I’m just waiting on Elgato support to reply (email) 😅

also looking on Elgato site to see if there is downloads for those specific files

[past basin]

HDMI 2.1 runs most setups fine these days, but some higher end monitors will want the bandwidth from a DisplayPort connection instead

[past basin]

Ah. also you mentioned this was happening when you hear it in Wave Link. Is the audio also having issues if you mute that and just try it right in something like Elgato Studio?

No direct download for the firmware files though - they're embedded in the installers for Elgato Studio (and the other apps)

Support might have a link for them, but they're not outright listed

[olive sable]

G5.s 32 inch so when i use display ports its higher on freq

[past basin]

If you want to find the firmware on Windows, while Studio is running open task manager and go to the file location for studio, and you'll find the firmware directory in there

[ionic lily]

It just started happening since the new update (April 18). surprisingly everything was smooth before that. Then I noticed the sound was very muffled and only voiceovers were audible on my side of listening. But stream chat hears everything just fine (full audio).

[past basin]

You already turned the monitors to lower frequency for testing earlier though, right?

G5 when I look it up is 165Hz at 1440p - that'll be fine on HDMI 2.1

[olive sable]

Do i have to turn them down al 3 ?

[past basin]

If you're getting muffled sound, switch to the app making the sound (Studio or Wave Link, whichever) and make sure Mic Mode on the menu bar is set to standard, not voice isolation

That will also get applied to your capture card by the OS

[past basin]

I'm taking it that's a no, you didn't turn it down to make sre the card wasn't just driving too much at once.
Usually capping one to 60 Hz or somethign is fine. Or even just disconnecting one entirely to test

You basically want to make sure you're not overloading the GPU as even with 4 outputs it can still only drive so many pixels. Eg, you might only get 2 4K 120 screens, but 3-4 4K60, or 4 1080p120, etc etc, as the latter use less bandwidth overall.

[ionic lily]

OMG THIS!

[past basin]

Yeah it catches a lot of people offguard when the voice isolation applies to the capture card too

[olive sable]

I.m gone try that. I.m not on my pc right now so its gone be later

[past basin]

Good luck!

[ionic lily]

This solved my audio issue. Oh thanks goodness! @past basin you’re a life saver. Now I don’t have to rely on my rode streamer x to capture.

[olive sable]

Thanks allot for your time 👍👍

[past basin]

Glad to hear it's working!

[past basin]

No worries, hopefully some of that gets you sorted when you've got time to test!

[surreal bronze]

i am currently on the phone with elgato

@past basin yeah. I have tried everything. I am going to see if they can fix it, if not then I am returing it

I tried it on my wife windows laptop and it worked

but not on my computer

[bitter heath]

Im trying to use my macbook as a secondary pc to process streams for my gaming pc and when i hook up the capture card it just doesnt appear as a source in obs. I tried it the other way around sending the video footage from the mac to my windows pc and the source showed up just fine but was just a black screen when selecting the source? How do i fix this???
im using the hd60s capture card

[past basin]

Just to confirm the Windows PC is the streaming PC here? Is the mac set to output at 1080p? HD60 S can't do anything above 1080p60

Also does the card work with 4K Capture Utility?

If you're looking at scenario 1 there, where the mac is the streaming PC that's not liable to work with HD60 S as that card isn't compatible with Apple Silicon macs (M1 and newer)

see https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility

If you have an old Intel mac you can use it with the old Game Capture HD app though. https://help.elgato.com/hc/en-us/articles/360027963512-Elgato-Game-Capture-HD-Software-Release-Notes-macOS

[normal knoll]

Hey guys so Im trying to stream off of my macbook air with the HD60X and it says it's having problems trying to load it and it has this blinking red light on it but it works well on my Windows laptop any suggestions on how to fix it?

[past basin]

What specific app are you trying to use it with, and what's the exact error? Also is this an older intel mac or a new Apple CPU one?

[normal knoll]

how can i check the cpu?

[past basin]

The About this mac section would tell you when you pull down the apple icon menu in the top left

[graceful gorge]

helloooo so I don't know what to do anymore I got my elgato 4k s and i have everything connected correctly but, whenever I try connecting the type C in the elgato and my PC I would see three thing 1. blue light blinking for a few time 2. I cans see a white light appear for a second 3. the red light blinking nonstop and, the only type C port that I have Is on top of my PC

[past basin]

Does Elgato Studio throw any errors in the top bar? That cap can identify a number of possible erros with 4K S.
Also what are you trying to capture with the card specifically?

[graceful gorge]

its showing me that no device is connected unfortunately so I cant really see anything at all and I do it with my playstation

[past basin]

And this is using Elgato Studio not the older 4K Capture Utility or something right?

Does it show up under cameras in Windows Device Manager?

[graceful gorge]

nope it is using the elgato studio and its not showing up in the device manager

[past basin]

Most likely culprit is USB conneciton then. You mentioned this is on the front panel? Does anything else work in that USB port? Alternatively do you have a USB-C to A cable (of at least 5 Gbps speed) that you could yse the card with on one of the rear ports?

[graceful gorge]

wait scratch that I wasn't looking correctly it does appear under cameras

[past basin]

So it's under cameras but Studio wasn't finding it? Was Studio popping up the screen asking you to connect a device or just throwing a blank or no signal screen?

[graceful gorge]

yea it is asking me to connect a device

[past basin]

I'm assuming this is the latest copy of Studio, not one you downloaded with a previous card, right? 4K S was only added in 1.0.2 iirc.
Does the card show up if you try another app like Meld Studio, OBS, or even Windows Camera?

[graceful gorge]

ahhh I dont have meld studio but, i an installing OBS to see if it shows there

[past basin]

In rare cases if things aren't picking up right in Studio you might want to try restting the PC too.

[graceful gorge]

I've already tried that and it didn't work but now this is popping up

[past basin]

Okay, that does sound like a USB issue then. Is this still using the cable that shipped with 4K S?

[graceful gorge]

yes it still the same cable that it came with

[past basin]

Try using USB Device Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html - that'll help us check the USB connection.

When you choose the card on the left you'll get a summary on the right with three speeds, port, device and connection. That'll help us narrow down where the connection is slowing down

[glass valley]

i need help gw

getting my capture card to work

i just want to port my ps screen over to my pc screen

is that possible

[past basin]

That's telling us there's an issue with the USB connection somewhere. Port is fine (companion port warning means it's running in backwards compatibility mode because something else is too slow). The fact connection is at HigH speed is an issue though. Is this USB cable going rught into the computer, no dock, hubs or adapters? Also does the Elgato Cable correctly have the speed listed on one end, stamped into the plug?

[past basin]

What issue are you running into, and what capture card are you trying to use?

[graceful gorge]

yes well both ends are a type C tho yes the Elgato cable had the correct stamped into it and, no its not going through any hubs docks

[past basin]

Curious - that might mean the front panel header to the motherboard is only USB 2, or there's a problem with the front panel connection or the cable itself

That's going to be somewhat of an issue to track down though. Ideally we can rule out some issues if you have a USB-C to A cable about that's at least USB 3.0 / 5 Gbps / SuperSpeed or faster and try it on a rear port

If not check that the motherboard header cable for the USB port isn't loose on the motherboard or at the case itself inside as only one pin making bad contact is enough for it to drop down

[graceful gorge]

suree I'll actually buy a cable thats 3.0 today and I will let you know who it goes tomorrow to see if it works out or not

[past basin]

If that doesn't help and you still get the same sort of report about High Speed connection with the new cable on another port, check the card's USB-C for signs of drit and if that's all good you might want to talk to #official-tech-support or try exchanging the card with the vendor

[graceful gorge]

sure thing and, thanks for the help very much appreciated👍

[past basin]

No worries, good luck with it

[normal knoll]

I got the Apple M4

sorry for the late response

[graceful gorge]

the red light is no longer blinking red but its still not picking up any signal through the HDMI cable

[past basin]

That looks like a white light. That generally means it's not seeing a signal from whatever you're capturing. What are you actually trying to capture with the card again? If it's a PS5 make sure the HDCP option in video settings is disabled

[past basin]

All good, check if the card works with Elgato Studio. That can detect a good number of potential errors to give us more insight on what's going on there

[past basin]

Ideally we want a blue light for good signal, white means power no signal, and red means error.

[normal knoll]

it did say it was a USB 2.0 issue but the problem is I only have usb c on my MacBook and I used an USB Extender so I’m assuming that was probably the issue but I have tried my other capture card with it before and it worked

[graceful gorge]

I am trying to capture my PS5 and yes I have disabled the HDCP from my account unless I have to disable it from the other two accounts that I have on there

[past basin]

Some capture cards are capable of limited operation on USB 2.0, but not all of them. HD60 X requires 3.0. Your best bet is replace the whole cable with a USB 3.0 / 5 Gbps / SuperSpeed or faster cable. Thunderbolt 3+ works too. Most of those adapters and extnders/dongles are only USB 2.0 so they're the common point of dailure there

[normal knoll]

Figures! Thanks man!

[past basin]

Check if you get video when it boots into safe mode on the PS5 https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/