capture-cards

[lone crypt]

It's worth mentioning that sometimes EDID settings changes require power cycling of the connected devices in order to get them all updated. This happens with consoles some of the time so I'm not sure if that will be a factor here.

[timber spire]

Im gonna try again but i already tried 10 times the same things

[timber spire]

@lone crypt sorry the out hdmi conector goes to my monitor or my graphic card

[lone crypt]

The out is a passthrough video feed. So you can see what you are capturing. It connects to a display such as your tv.

[timber spire]

it was on my graphic card nut still not working

[past basin]

If you had the HDMI out connected to the GPU, restart the card (unplug USB), and whatever you're capturing. That can mess with EDID negotiation because it sees somehting in the HDMI OUT, but it's not getting a valid EDID since that's an output

[past basin]

Does it show up as a connected PCIe device if you check in your BIOS? Usually most newer motherboards when in BIOS have a menu somewhere were you can see what's installed in the slots. Have you also reseated the card just to be sure it hasn't come loose? Make sure it's probably screwed in as PCIe edge connectors really don't like it when the card gets out of alignment.

[hazy rover]

URGENT HELP
i am having an issue with you with my capture card casting as it is through my color range and having to edit the color correction on tiktok studios and having to reset it each stream

[past basin]

Are you gaming in HDR? That's the most likely culprit there (especially since platforms like TikTok expect SDR - afaik only YouTube currently supports it of the major streaming platforms). The sort of blowout I'm seeing in those icons looks like a HDR/SDR mismatch with the card's built in tonemapping turned off, or an error state called Double Tonemapping in which case you might just want to restart everything including the capture card to reset it. What specific model of Capture Card is this? Does turning HDR off in the PS5 video options disable it?

[remote pumice]

any solution for the popping sound coming from ps5? I'm using an 4k pro X

[sly latch]

I got a mate whos not getting any playback on his ps5 monitor just a black screen but its showing his game capture on elgato software and obs? how does he go on fixing this!
thank you

[past basin]

What capture card do they have? This is usually an EDID mismatch (EDIDs are the data the card and monitor send out telling connected devices what modes are available). You can change the input EDID mode in Elgato Studio to test it, but depending on the card and monitor there may be some other steps needed as well.

[past basin]

Can you confirm the card? It is the 4K Pro, or the 4K X? Those are two separate models - Pro in the internal PCIe one, and X is the external USB one.
Also do you have a sound example, and does the problem persist if you try a different app like OBS, or Meld Studio?

[sly latch]

4KS

[past basin]

Okay, what app are you using it with right now, and do you get the same issue if you use another app? There's a bunch of issues with sound that could cause popping, we need to see where it's coming from - Windows level, app level, etc

[sly latch]

His using elgato stufio works on that and also obs but just cant get his ps5 monitor to show his gameplau

[past basin]

My bad I mixed up who I was replying to there.
But yeah, Elgato Studio, try setting input EDID to display if it's not already, then restart the console

[sly latch]

ill let him know and get back to you bro thank you

[past basin]

Good luck with it

If it doesn't fix it, won't hurt to do the same thing with merged and internal modes to see if either of those works better

[quartz tiger]

Is there a known audio bug in 4kPro? I have this that the audio of a game sounds good at first but then sometime passes and it starts sound like it is coming through the pipe. I had the same issue in my old 4k60 pro mk2

[lone crypt]

Through a pipe… sounds like probably multiple overlapping monitor paths.
Hearing the sound twice, slightly delayed from each other.

Is this on recorded files as well as while playing?

[quartz tiger]

While playing and streaming dual PC setup

[lone crypt]

But the recorded file. Like, stream playback, if you’re not recording

[quartz tiger]

Yeah

That is how I have it setup

[lone crypt]

Ok. I would look for multiple copies of the audio source being recorded…
This would be software stuff. Sources in OBS, or maybe in the game pc mixer that’s routing sound to the hdmi.

Also, why is there two connections to the game pc display?

[quartz tiger]

So I can use the gaming PC without turning on Streaming PC

[lone crypt]

Ah ok. Great.
So I’m a bit guessing on this based on the description of what it sounds like.
But that’s what I would look for

[quartz tiger]

I first though it was my audio effects on the wave software but no the compressor only made louder

The audio is somewhere between my gaming PC GPU output and capture card input

[lone crypt]

“In a pipe” is a really good description of comb filtering, which is when two copies of a sound are played together with one delayed by a few ms

[quartz tiger]

Ok. How do I fix it? 🤣 I am an engineer but wrong kind

[lone crypt]

Well, if I’m right about what the problem is, find where the audio is in your stream twice. Multiple audio sources in OBS? Or game audio routed to capture card more than once?

[quartz tiger]

🤔 I’ll have to get back to you on that. Is there a ticket system in this server so we can work on it later as I wake up 🤣

[lone crypt]

Well, there’s an official support ticket system. But we are just volunteers, so whomever is around will always do their best!

[quartz tiger]

Ok!

🤘🏻😎

I’ll try to find the cause

[past basin]

Some instances of sounding like it's in a pipe can come from the Windows Audio Enhancements too. Some programs might be using that API to apply some various effects which might not work correctly on game audio

[timber spire]

Hey guys, I still need help. My capture card is receiving video perfectly, but it's completely mute. No audio is coming through at all.

Here is my current setup:

Source: iPhone 16 Pro

Adapter: 'uni' brand USB-C to HDMI adapter (4K@60Hz)

Capture Card: Elgato 4K60 S

PC: Windows 11

The specific issue: I get a perfect video feed in both 4K Capture Utility and OBS, but zero audio. When I go to the Windows Sound Control Panel -> "Recording" tab, the Elgato shows up, but the green volume bars do NOT move at all when I play YouTube or music on the iPhone.

What I have already tried (so we can skip the basics):

The cables/adapter work: If I plug the exact same iPhone + uni adapter directly into my living room TV, I get both video and audio perfectly.

Fixed my HDMI OUT mistake: I previously had the HDMI OUT of the Elgato plugged into my PC's GPU by mistake. I have completely removed that cable, leaving the OUT port empty.

Full Power Cycle: After removing the OUT cable, I completely unplugged the Elgato (power and USB), restarted my iPhone, restarted my PC, and reconnected everything from scratch to reset the EDID handshake. Still no audio.

Please i will apreciate all help

[past basin]

Can you confirm that capture card model? 4K60 S+ is the old standalone capture card, want to be sure you're not comparing it with the newer 4K S

[timber spire]

the new 4k s

[past basin]

Is the iPhone letting you set the audio out to the HDMI connection in the control panel?

[timber spire]

look

This?

[past basin]

yep. that's the first headache down. Good.

[timber spire]

can we talk in dm

[past basin]

In Windows go to the sound control panel (press Windows Key + R, type mmsys.cpl and press OK in the box that comes up). Go to the recording tab (I believe you were here earlier). Check the levels tab and make sure the card isn't turned down or muted. If you see any referecne to Windows Audio Enchancements turn them off as they often include noise cancellation. Go to the advanced tab, and turn off the option that allows apps to take exclusive control of the device as well. This last one might require a reboot before it kicks in.

[past basin]

Generally we try to keep it in chat in case one of the other volunteers has input. But if the above steps dont' help we'll look at it

[timber spire]

ist this icon wierd

[past basin]

No, it's showing as a digital audio interface icon

That's normal

[timber spire]

ok, i saw other videos with mic icon

[past basin]

Yeah, which icon gets used depends on the model of card, and version of windows

I think 4K X shows as a mic iirc

[timber spire]

what can i try next

[past basin]

Have you already rebooted after disabling exclusive control?

[timber spire]

Yes

Rebooted like 19 times

[past basin]

After disabling exlsive control? Just wanted to check as you'd screenshotted the other steps

Check in Elgato Studio then, make sure the card is actually set to HDMI audio in the right side pull out panel

[timber spire]

its in spanish but audio in hdmi, edid in intern

[past basin]

Volume on the phone isn't turned down in HDMI mode is it? That looks like you should have things about setup correctly

[timber spire]

how i check that

[past basin]

Just turn up the volume like you normally would while the phone is connected

I can't rememeber if iPhone stores the volume settings when you switch devices or has one global audio

[timber spire]

has global audio

the pc control the phones audio

[past basin]

The PC controls your iPhone's volume settings?

[timber spire]

i guess...

i mean when i turn up the volume on my phone doesnt work

Look the left side no volume barr

No

i think its something about my phone and the pc

the capture card does hes job correctly

some wierd setting

[past basin]

Okay it's fixed volume in HDMI mode then.

But yeah, iPhones can be tricky sometimes especially with third party adapters. But the fact it SEEs the capture card is what's throwing me. You get no audio at all right, not even NPC voices or antying (sometiems noise cancellation in Windows or macOS can get turned on against the card and mute everything but voice)

Any chance you've got something else you can plug in besides the iPhone to help us narrow down where specifically the hiccup is here?

[timber spire]

s22 ultra

i can try with that phone

[quartz tiger]

So is this the issues I'm having in the with the audio sounding like it is coming through the pipe

Because I'm having both on monitoring and streaming mix

If I mute the monitoring mix and listen to the Streaming mix would that get ridoff the issue?

In theory

[quartz tiger]

I’ll take this to the audio side as I start to think this ain’t a capture cards issue after all

[eager marsh]

i bought an elgato and i play on ps5, but on my tiktok stream you can’t hear the game audio or the discord audio. WHO can help🫡

[snow mango]

Anyone help me with this dual pc audio stuff?

[gentle otter]

Windows 11, Switch 2, HD60 X, Elgato Studio.

I'm having trouble, my switch 2 captures super bright and saturated. Nothing changes when I turn off the HDR settings. How do I fix?

It's hard to tell cause I had to take actual photos. Regular TV on the left, capture card on the right. Look at the lines in the background too

[past basin]

If HDR is off, try adjusting the Limited/Full aka Shrink/Expand colour range setting. It might not be auto detecting correctly, so try both manual options to see if either clears it up

[past basin]

Volunteers are in and out through the day, so you're best off desribing the specific issue you're running into and when folk see the post if they know how to help they'll get back to you

[past basin]

Check with Elgato Studio first and see if you get audio there. Iirc TikTok doesn't like pulling audio from some sources like Capture Cards, so if it works in other apps you might need a virtual mixer or cable as a go between to get TikTok to play nice with pulling the audio in.

[gentle otter]

OMG THANK YOU IT'S PERFECT!

[past basin]

Glad to hear it's working

[autumn portal]

I have a 4K s. What software do I need to download?

[past basin]

Elgato Studio is the app for changing settings, updating it and basic recording. Though you can also use it with third party apps like OBS studio and Meld Studio.

[eager marsh]

They can't hear me or the game itself isn't on Elgato Studio

[strong thorn]

Is anyone else having audio issues with using 4k Caputre Utility and HD60X? All I can hear is crackling audio. Audio works fine on other programs but as soon as I open EG 4k Cap Util, it starts.

[pale sand]

My capture card is making OBS and my entire PC lock up

[past basin]

Check it with another app to see if it's an interaction with that app specifically or something system level.
What capture card is it?

[past basin]

Does that behaviour persist thorugh a system restart? Do you get the same issue with the newer Elgato Studio app?

[pale sand]

HD60 S+ and same thing happens with the capture utility

[past basin]

What specifically happens? HD60 S+ is a UVC based capture card so there's no dedicated drivers or anything that would stall (the OS provides UVC drivers, so if your UVC drivers are messed up it's a OS level problem).
Also does it happen immediately, after a certain time? And does it happen only when recording/streaming or also if you're just in preview?

[pale sand]

Happens almost immediately. I installed Windows 11 on my PC and the problems started. I uninstalled the capture card drivers and reintalled. Problems still happen

[past basin]

Again, HD60 S+ doesn't HAVE a driver. You can uninstall the instance of the card from Device manager but for all UVC based cards you're getting the driver from the OS

If this happened after going to Windows 11, go to settings search for "manage camera" and load that up. Find HD60 S+, and if anything is on in the advanced options section, in particular muti app support, turn it off and see if anything changes.

You might also want to try a diferent USB 3.0 / 5 Gbps or faster cable if you have one on hand. And if you updated your OS check for new motherboard BIOS/UEFI updates, and chipset drivers (or USB drivers if they're separate for that OEM). In rare cases Win11 may not play nice when pulling video or audio over outdated USB controllers - eg. old firmware, old drivers.

[slate pond]

Hi, I'm thinking of buying a capture card. I got a switch from 2020 (the org one that first came out). Which one is worth buying?, I might buy a switch 2 later when the switch stop support updates

[warped ledge]

4K S is perfect for Switch 2, and the OG. If you're Future Proofing, 4K X!

[slate pond]

Ty so much 😍

[warped ledge]

You're welcome!

[halcyon horizon]

I have a 4k60 pro that I forgot to account for in my new pc build 😅
It'll be in a pcie 3.0 / 1x slot and I'm wondering what's the max recording bandwidth I can get?
I would be recording switch 2 gameplay, which outputs up to 1440p 120fps (but probably only using 1440p 60fps on obs)

[past basin]

1080p60 if it works at all. The official requirement is an x4 slot, so it can run into issues at anything below that. Some folks report at least being able to get 1080p60 at x1, but it is more liekly to run into issues

[naive bluff]

Anyone tried to use an Elgato 4KX 4KS or HD60 x with an Ipad Air or ipad pro to record console footage? If so is it max bit rate compared to using a laptop?

[digital whale]

The 4k pro came out almost 2 years ago, will there be a new PCIE capture card coming soon?

[past basin]

Probably not - 4K60 Pro Mk2 was out 5 years before that got refreshed. There's also not much else new in terms of HDMI capture performance now that we're on HDMI 2.1, so 4K Pro is still a solid card. But who can say? Unless the team officially announces anything they can't talk about about any potential products. Could be part of tomorrows reveal for all the community knows here 🙂

[past basin]

Can't say I've ever actually checked the bitrate - I'm not sure iPadOS even makes that available for apps to adjust - but is the same M series CPUs, so the encoding is going to be largely comparable to a macbook's default settings.

[crimson bough]

left

[amber shoal]

Hey everyone, I need some help troubleshooting my capture card setup.

Setup:
• Capture Card: Elgato HD60 X
• Console: Nintendo Switch 2
• PC OS: Windows
• HDMI cables: Tried multiple (original Switch HDMI missing)

My capture card says that it isn’t detecting any input

[lone crypt]

Does picture show on the tv connected to the passthrough port?
Did you check HDCP?

[amber shoal]

It doesn’t (if you are talking about connecting through the capture card) and I don’t know what settings enable hdcp, which I don’t think it has any

[lone crypt]

You’d have to google HDCP on switch 2; as aren’t supposed to tell you how to disable it

[amber shoal]

It shouldn’t have it, as it has worked before

Im not sure why it isnt working now

I think the input might be fried

[lone crypt]

So what changed?

[amber shoal]

The thing is I don’t know

I think the thing might of just worn down due to age

At one point it would only be flashing red

I’m not sure how I fixed the issue

I think me have switching the USB fixed the red flashing

[lone crypt]

Fast Flashing red means no hdmi signal (or invalid)

HDCP not being disabled can cause this. Or broken cables or not correctly connected cables.

Slow flashing red apparently means recording in progress.

[amber shoal]

Well it does flash red when I first connect it

But then turns into a solid white

But it’s still white when both HDMI are not connected

So what does or doesn’t trigger the red light?

[lone crypt]

https://help.elgato.com/hc/en-us/articles/6312014827661-Elgato-Game-Capture-HD60-X-Status-LED

First thing I’d be looking at is the source device.
Check it directly to the tv. Check the resolution and frame rate, hdr… make sure the display is compatible and getting picture. Then make sure those settings are within range for your capture card.

From there, it seems like you were declining to check HDCP. But that’s the next check

[amber shoal]

I limited the picture to 1080p 60fps (both software and console)

[past basin]

HDCP on Switch 2 is actually dynamic - it'll turn itself off if you're not using something like Netflix at the time.

[amber shoal]

I can confirm that I’m not using any steaming services and am only on the menu

[past basin]

Pretty much just an issue for Playstation consoles, with some Xbox patches having it tied to power saving for somer reason

[amber shoal]

Even if I do it would show me a pop up about hdcp

gtg rq

[past basin]

Yeah, was mostly pointing out that Switch 2 you don't need to check it generally

The card may or may not mention HDCP at all, depending on the app you're using it with. If it was something like OBS you'd just get a black screen. If the HDCP version was too new for the card to recognize some of the other apps might not report it either.
But yeah, red light indicates invalid signal somewhere. HD60 X is a HDMI 2.0 card, while Switch 2 is technically HDMI 2.1 half rate - though the only mode it does that shouldn't work with HD60 X is 1440p120 with HDR on, all the other modes should work with it normally. You might have to change your input EDID mode on the card though, as HD60 X defaults that to merged mode which might not work with some display combos. I'd test it on Display or Internal. It's found on the side pullout on Elgato Studio - you may have to reset the console after changing it.
If you recently did a firmware update on the Switch 2 as well, powercycle your dock. There have been reports of the HDMI out not working right with capture after a firmware update until the dock is reset. Nintendo's suggestion to do that is just unplug it from AC power for 30 seconds.

[amber shoal]

That’s a lot for me to read

Um

It’s gonna take some time for me to digest that, but I can do it

Do you think I need the hdmi cable that came with the switch 2?

[past basin]

Main thing is restart your dock for the Switch 2 - unplug it for 30 seconds, remove the console ideally. You want ot be working with a cleared dock before troubleshooting the otehr stuff

If it still doesn't work change the Input EDID mode

As long as your HDMI cable is HDMI 2.0 /18 Gbps or faster it should be fine. If you've got an old 1.4 or 1.2, grab the one from the Switch 2 though

[amber shoal]

If there a way to tell which hdmi type I have? How do I restart my dock, or do I just need to unplug it? What’s is Edid and how to change it

[past basin]

It might be labelled on the cable- either stamped on the connectors or written along the side of the cable itself

To restart the dock just remove the console and unplug power for 30 seconds

EDID (Enhanced Display Identification Data) is what tells your console what display modes are available. Because the capture card and any monitor/TV you have connected in the HDMI OUT of the card have their own modes you can sometimes wind up where a mode that doesn't play nice with one of them gets selected.
Input EDID mode is set in Elgato Studio in the right side pullout menu (press the button up top left of the gear), or in 4K Capture Utility on the device tab in the settings. Test with display first, then internal to see if either works

You may need to restart the Switch 2 after changing the setting to get it to pick up the change

[amber shoal]

I have the 4k app and if you are talking about testing the display in the app or tv, I can confirm it works on tv without the capture card, I have to get home to test the display in app when I get home

I don’t know how to mess with the internals though

[past basin]

No I'm talking about testing the option "Input EDID" set to "Display". (this is 4K X but setting will be the same on HD60 X).

You may also want to check with the newer Elgato Studio app to see if there's a firmware update for your card. the older 4KCU app doesn't always have the latest firmare for cards like HD60 X

[amber shoal]

So should i make a switch from 4k app to the studio one?

Or check for an update (which I don’t know how to do)

Also is it important to note, and just for clarity, that the display shows the no input screen?

[lone crypt]

The suggestion is to try the studio app to see if it behaves differently.
4k capture utility was end of life some time ago. Elgato studio is the replacement.

[amber shoal]

Ok, so let my get everything dawn rq

When I get home, I should

• check my hdmi cord
• power cycle my switch 2
• switch to the studio app and change the edid setting

Is there anything else I’m missing

[lone crypt]

I think that’s the set.
I think he was saying unplug and let the switch dock power down for 30 seconds. It has some processing logic on it… and sometimes devices need to be power cycled to get them to update when you change the EDID setting.

So when you change that EDID setting, do this power cycle each time to make sure.

[opal nest]

I have a problem where the Elgato 4k Pro doesn't show up on the 4k Elgato app or OBS. I do get the picture from the capture card tho.

[amber shoal]

Wdym? Like you can see it through the output?

How do you see the picture if the device doesn’t show up

[opal nest]

That’s why I am here

I can’t access the settings

[lone crypt]

Not making sense.
If it doesn’t show up as a device, then you can’t select it as a source and get a picture.

So what isn’t working?

[past basin]

Do you mean you get video on a display connected in the HDMI OUT of the card, but nothing in any of the apps?
If so check that your motherboard actually has enough PCIe lanes available for the card, and the slot is enabled. Passthrough video only requires power to the card - if your PCIe lanes are tied up by something like a m.2 slot, you won't have a data link to the card.

[amber shoal]

Here’s my idea to help before I go rq. Are you using the usb that came with the box? Is it plugged into a usb 3.0 port? (It’s usually blue). Try plugging usb to the back of the pc if that’s what ur using

[past basin]

4K Pro is a PCIe based card. Valid thing to check for 4K X though

[opal nest]

Yeah, that’s exactly what I mean.
Ok let me check

[opal nest]

Idk what’s causing it. I decided to put it into my main PC and it kinda works . It seems like I can’t make it work on my streaming PC.… I had a 4K60 Mk2 before, which worked with no issues.

[past basin]

If you added any new NVMe drives since you used the old card, or even any more PCIe cards, it can mess a with how many PCIe lanes you have available or outright distable some slots

That'd be the first thing I'd check

[opal nest]

I figured it out

VRR is not supported?

[past basin]

VRR is supported by the card, but only of the monitor in the HDMI OUT supports it and you didn't load one of the compatibility EDIDs. At 240 Hz you might be outside the card's supported VRR range though, I'm not sure that number is actually published for the new card

[past basin]

Does the display connected in the HDMI OUT support VRR?

[opal nest]

yeah

[past basin]

I'd reboot both systems to force complete data refresh then to be safe.

Sometimes Dual PC setups get really picky with EDID changes

[opal nest]

Every time I reboot both systems I get vrr back but my monitor gets reset to 4k120 and there is no 240 option
I have to go to elgato 4k capture utility app and switch “imput EDID Mode” to internal or display and then I get 4k240 but I lose vrr again. 😂

I hope this makes sense

[past basin]

If you set intput EDID to internal with a custom EDID in the dropdown it will remove VRR as the included EDIDs are meant for compatibiltiy.
You can try hooking your monitor to the comptuer via HDMI directly, and use a tools like Custom Resolution Utility (CRU) to export the monitor's EDID data. hook the capture card back up, take the EDID file you created and put it on the streaming PC, and try loading it into the card as a custom EDID

Make sure to get the HDMI EDID though by using the HDMI cable to conenct though, not the DisplayPort one as that'll trip you up more.

[opal nest]

Okay

[opal nest]

Well no luck for me I will try tomorrow again

[amber shoal]

an update on my situation, I used the hdmi cord that came with my monitor that support 2.0, so im confident that its 2.0, its even labeled high speed. I unplugged my power brick for more than 30 seconds. But the thing is that it is telling me that there is no input being detected

so i think that the hdmi input is just fried

also to note that when i replunged my capture card, it flashed blue instead of red that time

i also updated the firmware

[amber shoal]

Umm

?

[near musk]

can anyone help me

is it possible to do 2 monitors from gaming pc and 1 monitor from streaming pc

[past basin]

Is the light on HD60 X still stay on after flashing? Do you get a different response from the card if you try another app like the old 4K Capture Utility? It's not impossible to fry a HDMI input, but it's pretty hard to do outside an electrical event. What firmware is on that card if you check in the Device Info pulldown?

[past basin]

I'm not quite sure I understand this question - but if you want to capture two monitors, you're going to need two capture cards. Each card can only capture a single HDMI feed (with Exceptions like Cam Link Pro which does 4, but has no passthrough options and probably isn't the best choice for gaming setups).

[near musk]

capture one monitor but have 2 monitors for productivity

ill legit pay someone to hop on a call and help me

[amber shoal]

The light remains white, in another app (Obs, discord) it shows my the no input screen. How do I check the filmwhere

[past basin]

In the top left of Studio, there's a pull down that has a Device Information section. It should list the firmware version, and if there's an update available it'l also show the update button

[past basin]

They don't allow that on this server.

It looks like you're on the right course here for cloning it, but likely tripping up in something. If any of those monitors are very high refresh rate, and high rest, etc 4K120, 4K240, 1440p240, it might be consuming too much of hte GPU's output power - there's essentially a set number of pixels it can send in a given time frame, the higher resolutions and refresh rates you use the more of that you eat up. You can try dropping the refresh rate one or both of the monitors to see if that helps.

You should also check your video drivers are up to date. I know there was an NVidia driver (2 actually) a while back that used to fault on cloning a screen like that, and just fail to do it like that video shows.

[near musk]

drivers all up to date

ill drop the hz

thanks

[amber shoal]

Ill check tomorrow as I can't do it as of right now, but it should be the lastest as I made sure to update it

[past basin]

Check the card with 4K CApture Utility as well>
You might also want to go into Windows settings, and serach for "Manage Camera" if you haven't already - check HD60 X in there and make sure nothing is on in the Advanced options section (if it's there - older builds of Win 11 didn't have it). Some of those, like the multi app support can break the card working with capture apps

[near musk]

dropped the hz on both monitors and this happens

the moment i unplug second monitor it works

second monitor running 1080p 60hz main monitor 60hz 1080p i cant even change the res on the elgato

when i unplug the second monitor

it then shows up any thoughts?

[past basin]

It does still sound like it's overloaded - but on a 4080? Unless the first monitor is like 4K240 that seems unusual. Drivers are all up to date? Does a cold reboot of both PCs help - sometimes Dual PC setups can be finicky and just need a full reset. I'd shut them down entirely for 20-30 seconds, maybe even remove AC Power or turn off the PSU to make sure everything discharges, before rebooting and trying agian.

You might also try setting the Input EDID mode on the 4K Pro to Internal using the right side pullout in Elgato Studio (the button up top to the left of the gear), jsut to makes sure the card is broadcasting all compatible modes correctly.

[near musk]

(Monitors from gaming main pc 4k240hz monitor second monitor 1920x1080x240hz) Second Pc monitor 1920x1080300hz

even when i lower the res and hz to 1080p for the monitors it just doesnt work

[near musk]

restarted did everything i can think of

completely lost

[past basin]

4K240 uses a lot of GPU output, that combined with the other 1080p60 might be enough to push you over what the card can output. If you drop the main screen to 4K120 or even 4K180 if it supports it, does anything change?

Alternatively if it's a HDMI 2.1 monitor run it in passthrough - GPU to card's HDMI IN< card's HDMI OUT to the monitor

That would also resolve the overhead issue

[near musk]

wait so i plug a hdmi out to my main monitor ?

ive just done hdmi in from my 4080 hdmi to elgato in

ill try that thanks

[past basin]

Hopefully that'll sort it out. Good luck - I'm back and forth here a bit while finishing some stuff up from the night but I'll try to check back occasioanlly

[near musk]

omg

it worked

then stopped

it worked for like 10 seconds

[past basin]

hm. Okay if you changed the EDID like I suggestest earlie ste that back to Input EDID "Display" and restart things if it doesn't pick up immediately when changed

[languid gate]

looking to buy a capture card to stream my switch 2. will i be able to hear both my pc and switch2 (headphones are plugged into my pc)?

[past basin]

Once you've hooked up in passthrough you shouldn't actually need to duplicate it at all - the passthrough mode should be passively capturing a copy of it. And it should only show two screens it the card sits between the monitor and the computer - in pass thorugh mode you don't see the card and the monitor, you only see one of them, depending on which EDID mode is set. But you might have gone a different direction with the hookup there, since you're still seeing three.

[past basin]

If the headphones are in the PC yes, you should hear the Switch 2 no problem

[languid gate]

would i need to switch any settings or is it pretty much plug and play?

[past basin]

Depending on which card you go with, if you watch on a monitor in passthrough instead of through the app you might see a very small amount of audio latency though.

If you watch through the app it'll match up, but hte video there is about 2-3 frames behidn depending on the card, due to encoder delay - not liekly an issue for most titles, but if you play stuff like rhythm games it can be an issue and you'd want to play on passthrough and maybe use a Chat Link to get audio from the switch into your headset with lower latency

Generally it's pretty plug and play for listning through the PC

If you use OBS or Streamlabs instead of the Elgato apps, you'll want to turn on audio monitoring in the advanced audio settings is all (set to monitor & output)

[languid gate]

I was looking into the hd 4k s. i just want to find out how to mitigate/remove any latency if possible

assuming i'd just switch my input to hdmi (switch2) and run my pc in the background?

[near musk]

one step closer though

[past basin]

There's always going to to be some latency on capture due to the video encoding time to get the video into a format your computer can use. On modern cards it's like 30ms which works out to a couple frames in most setups (except if you're using the card in MJPEG mode - on 4K S the 4K60 mode is MJPEG compression only - this adds slightly more latency). But that's what the passthrough is for - it splits off a copy of the video to the HDMI OUT so you can connect it direct to a TV or montior, and get a copy of the video withtout any of that encoding delay to play on that display.

The problem if you're listening through the comptuer at that point is that the audio in there is synced with the video - so the audio still has that touch of delay to match it up, but the screen you're playing on doesn't. The easiest way to deal with this is to use a Chat Link Pro and wired headset - you connect the Chat Link cable to the Switch 2, and plug the other ends into the headset and the capture card, set the card for analog audio. Then you get realtime audio in your headset, while splitting off a copy to the card that gets synced with the capture video. The problem there is that unless you have a headset with multiple inputs you dont get the rest of the PC audio at the same time in the headset. Some folks work around this by upgrading their headset to one with multiple inputs (I use an Arctis Nova Pro myself for this) - some people get more creative and do things like wearing earbuds inside their headset - buds for PC, headset for game.

[languid gate]

I appreciate the help a ton. I was hoping to also stray away from using both earbuds (for pc) and headphones for the game, but it seems like that's probably the only solution. Thank you!

[past basin]

That sort of issue usually crops up if you're using a non-standard res that the monitor supports but the card doesn't have full support for, or the monitor and card don't agree on timings. I've also seen it from VRR/FreeSync/G-Sync at times though.

That said somtimes you can hook the monitor up to the computer, clone it's EDID with a tool like CRU (Custom Resolution Utilty), then set the input EDID setting on the card to custom and copy that EDID file into that and it'll clear up the mismatch. Make sure the monitor is hooked up via the HDMI when you clone the EDID though, you don't want the EDID for the DisplayPort as that won't match up.

[past basin]

Yeah, short of extra hardware like a dual input headset or mixer, a Chat Link setup and cheating the PC audio with earbuds is the way to go. That said it wouldn't hurt to test without it first and see if you even notice that 30ms difference

[twin copper]

Afternoon you lovely people. I need some help! I’m streamer and I’m using the Elgato 4KS and I’m planning to stream my VR game. This is going from a PlayStation via the capture card to my MacBook Pro to broadcast. I am unable to pull the game audio from the capture card into my OBS. Any suggestion welcome.

[warped ledge]

are you using it in analog or over hdmi for audio?

[past basin]

If you're using the card with a mac and OBS you also need to add the card to your sources a second time as an Audio Input Capture

Some setup guides might skip that on you as it's not required for Windows

[final hill]

My capture card 4k S sound is not working :c

[past basin]

What sort of device are you capturing? what sort of computer are you using (mac/pc)? What app are you using the card with? There there a headset connected to your console?

[twin copper]

Normally I using a chat link cable

[twin copper]

I have the that setup too but to no avail

[twin copper]

A MacBook Pro, I didn’t know there was an app, the headset is connected to the vr headset it’s the PlayStation vr2

[past basin]

That question was aimed at the other user's issue sorry.
You mention using Chat Link - did you use Elgato Studio to set the capture card to Analog audio mode? It's not auto switching, but once changed in Studio it will stay set on the card so you can use it with other apps

[tall radish]

Hi everyone, I’ve just updated wave link to version 3 and now my hd60 x is not sending audio to wave link, I’ve added the hd60 x as a channel but no luck, it worked fine in wave link 2, and I must add that in OBS and Elgato 4k capture utility the audio is being captured. Any help would be appreciated.

I found a workaround but I don’t think it’s optimal, under the hd60 x properties in windows settings I toggled listen to this device and choose aux 2 (Elgato virtual audio) as the play back device.

[delicate holly]

I recently purchased the elgato cam link for my Sony ZV-1 so I can stream and record in the highest resolution possible using OBS. The cam link connector is a USB-C and the only ports on the ZV-1 are a mini USB and HDMI port. What is the recommended way to resolve this issue? Does the ZV-1 have native high resolution output and low latency with the HDMI port and I can return the cam link or is there a way to utilize it still?

I’ve turned my head inside out trying to get an answer from the internet but nothing seems to give me what I need.

[delicate holly]

If it helps I’m looking for a good balance of resolution to frame rate

4k is nice but not in 30 fps

[keen cloud]

can u guys help me out this docking station supports turbo mode https://www.amazon.com/dp/B0G2TGC9VZ?ref=ppx_yo2ov_dt_b_fed_asin_title?

[amber shoal]

ok my firmware is
Base: 25.7.16
MCU: 25.6.27

also settings

[final hill]

Hey! I'm capturing a Nintendo Switch on a Windows PC using an Elgato 4K60 S+. My setup is Switch dock → HDMI → Elgato → HDMI → monitor, and the Elgato is connected to my PC through USB.
Video works perfectly, but HDMI audio isn't being captured anymore. This started after Elgato Studio asked me to update the firmware.
I already tested a few things. The Switch outputs audio normally when I connect it directly to my TV. I also tried using a laptop as the HDMI source and played a YouTube video, just to make sure the source was sending audio. In both cases I get video in OBS, but no audio signal at all.
In Windows sound settings the device “HDMI (Elgato 4K S)” appears under recording devices, but the audio meter never moves. I also tried different HDMI cables, reconnected everything to force a new HDMI handshake, and confirmed the Switch is set to Stereo with no headset plugged in.
So basically video works fine but the capture card doesn't seem to be receiving HDMI audio anymore. Since it started right after the firmware update, I'm wondering if the firmware might need to be reinstalled or recovered.

Just to add a bit more context: the 4K Capture Utility has actually never detected my capture card, so I’ve always used Elgato Studio and OBS instead. Also, I just received the device today, so this is basically the first day I’m setting it up and testing it.

[past basin]

What is "Turbo Mode" here?

[past basin]

The firmware sounds about right. The settings too - though you might try setting Input EDID to Internal mode there and restarting the cosole to make it resync and see if that helps

[static kelp]

i just got the Elgato 4k s Capture card and i connected it with obs but the video freezes after 2 secounds of playing but the game still continues to play as i can hear the background and inputs

[past basin]

Just to check 4K60 S+ or 4K S? You've named both models here. 4K60 S+ was the old standalone card with the SD Card Reader built into it to record without a PC (optional).
I'm assuming it's the newer 4K S.
Make sure the Switch is set to "Stereo" audio in the TV settings - the card can't process digital signals like Dolby Digital. YOu may also need to check in the Windows Sound Control panel to make sure it's not muted, turned down or in exclusive control mode. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK to get there quickly. Go to recording and check properties for the card - make sure it's turned up and not muted on the levels tab, and on the advanced tab turn off the option that allows devices to take exclusive control of the card (may require a reboot before it works after this if another app already has exclusive control).

[past basin]

What app are you using it with, and if you switch to another like Meld Studio, OBS or even Windows Camera does it keep doing that? It could be an issue with the app interacting with the card, so good to narrow that doen before you spend too much time poking at the card itself

[static kelp]

elgato when selecting device on the web page the program to download it was Elgado Studio -- and trying to us OBS for the actual recordings

[past basin]

Wait are you trying to use it with both apps a tthe same time? 4K S is a UVC card, on Windows only one app can use it at a time

[static kelp]

no i dont have studio open when i have obs active but when the video is on obs it freezes the video portion but i can still hear the background and any input i make on the controllers i have to deactivate and reactivate to show the updated movements of the screan capture

[past basin]

It does the same thing with either app though?

What are you capturing with it? And what resolution is your console at?

[static kelp]

yes

[static kelp]

i just changed the resolution from auto to 1080 and seems to be working fine now thanks

[past basin]

Sounds good - if it's working in 1080p and not higher you might need to check later that it's not on a USB 2.0 port or using a USB 2.0 cable. 4K S works on USB 2.0 using MJPEG up to 1080p, for stuff above that needs a USB 3.0 connection

Glad you got it working at the moment in any case

[primal ermine]

my hd60x has never worked its brand new and it dosent even light up but it detects it in the elgato app and says no signal

[past basin]

Which Elgato App? Studio or 4K Capture Utility?

I'd suggest forcing a firmware re-flash but would need to know which app you're using

[mint trail]

Hi! I downloaded elgato studio but i cant change the bright in this program. I see someone can change it with the program game capture, but i cant find it, any idea?

[final hill]

Hey, just to clarify, it’s the regular 4K S, not the 4K60 S+.

I already checked the Switch settings and it’s set to Stereo. I also went into the Windows sound control panel using mmsys.cpl and checked the recording device for the card. The device shows up as “HDMI (Elgato 4K S)”, the volume is at 100, it isn’t muted, and I checked the advanced tab as well.

The problem is that the audio meter never moves at all. I also tested with two different HDMI sources: my Nintendo Switch and a laptop playing a YouTube video. In both cases the video shows up perfectly on my PC through OBS, but there is still no audio signal detected.

So basically the card is capturing video normally, but it seems like it’s not receiving any HDMI audio signal.

[past basin]

To confirm you disabled the exclusive control options on the advanced settings and rebooted and that still hasn't changed?

Have to ever used the 4K S with a chat link? Is there a headset or any Bluetooth headphones connected to the Switch?

[past basin]

Game Capture HD is an old program that doesn't work with newer capture cards. If your card works with Studio is probably too new for that. Consider a third party one like Meld Studio or OBS if you need more control. Depending on the card you might also be able to use it with 4K Capture Utility

[vestal pivot]

hello guys ! any idea why i see washed out colors why using HDR on my switch 2 ? Streaming HDR using PC and PC Games if fine but on the switch 2 i get washed out colors what ever i do even on elgato studio and on obs . Any suggestions ? i use the 4K PRO

[past basin]

By default the cards convert HDR to SDR with tonemapping for compatibility - especially useful if you stream as most streaming platforms don't handle HDR yet (IIRC currently only YouTube does). This can result in some changes to the color on the capture, but doesn't affect the pass through.

If you are using OBS and want to work with HDR, follow this https://www.elgato.com/us/en/explorer/products/capture/record-hdr-gameplay-with-obs-studio-and-elgato/

[vestal pivot]

let me check that . i stream on youtube yes

also is says that obs preview in not supprt HDR and thats wrong my preview on game capture when i play PC Games Shows compleytly HDR Color @past basin

Also all that , that the article says i have them setup already into my obs Settings and the colors are still washed out

they are also in Elgato Studio the same

[past basin]

I'll have to check that later - might be a bit of our of date info. OBS used to tonemap preview though with a different algorithm than the card. That might have been updated.

To confirm both your source properties and your main obs canvas are setup for HDR? How washed out is the video?

You may also want to use Elgato Studio to turn off the tonemapping on the card manually of its still looking wrong. Just make sure both apps aren't open at once as they might request different video formats. To turn off the tonemapping open the side panel with the button up top left of the gear icon and you should see the option

It's supposed to do that automatically, but if other apps request an SDR format it can trip up

[vestal pivot]

switching tonemapping off makes the image so much worse

i dont know how i can show examples since print screen will not show hdr

[errant kestrel]

Hi, been using a 4K S for Switch 2 passthrough ever since release, and it's had audio. Took my switch on holiday for 5 days (dock stayed here, untouched) - but when coming back, my switch 2 is no longer outputting audio - help would be appreciated! 😄

Sound is stereo, its not muted in windows, etc! Don't get any movement in the top left audio section, so its almost as if it can't detect audio anymore, which is... weird. Switch update break it maybe?

...nevermind, disregard. Weirdly the recording device got disabled!

[vestal pivot]

@past basin i found a solution having Elgato Studio Open and OBS open with the settings on the article . Disabling tonemaping on elgato affects the preview also on OBS and fixes the HDR . i fixed it for 5 minutes but now i need to found the config again cause i messed up

[past basin]

Obs screenshot should preserve HDR. Expect a different file format than usual for HDR screenshots though

I'd double check OBS settings on both locations though just to be sure it's not still set to Rec 709 or nv12 somewhere and tripping things up

[final hill]

Yes, I actually already tried that earlier. I disabled both exclusive control options in the advanced settings for the HDMI (Elgato 4K S) device, rebooted my PC, and tested again but it didn’t change anything. The device still shows up in Windows but the audio meter never moves.

I’ve also never used a Chat Link with this card, and there’s no headset or Bluetooth headphones connected to the Nintendo Switch.

[vestal pivot]

its okay its fixed now . i made 2 elgato sources 1 for HDR and the other for SDR . thing is its amazing now on the preview of obs and on strea m (i will not use elgato studio cause it cause hdr problems with obs ) thing is when i try to play from the obs Preview by fullscreen the projector monitor sometimes drops my fps to 30 from the capture for ssome seconds . i had resolve that by using Elgato Studio but now i cannot use it due to HDR 🙁

[lavish sky]

Did an OBS update do something to the Elgato 4K X? Not getting display when docking the Switch 2. Just seeing a black screen.

[lavish sky]

nvm fixed it i think.

hopefully in 3 years after i finish my major i won’t be completely illiterate when it comes to PCs lol.

[royal crag]

Hey guys, i want to stream my nintendo switch onto obs for my twitch but I also wanna be able hear it. I have the elgato capture card neo. The issue is, my stream can hear my switch audio but i cannot which i found ti to be strange. is there anyone able to help me out with this problem please?

[amber shoal]

Oh I can help out

Ik of 3 ways, through:

1. More sound settings
2. Obs
3. Connecting your headphones on your switch (self explanatory)

1. Obs is easiest, what you have to do is go into ur audio mixer and in which ever row one is your switch click the drop down and select monitor and output

2. The other way is if you want to hear the audio without obs is throught more sound settings, what you have to do to find that is opening up settings, go into sounds and scroll all the way down.

go into recording tab, select ur capture card, a pop up should show up of the settings of your device, select the listen tab and check off the "listen to this device box", then hit apply

you can adust the volume under the level tab (in the capture card properties pop up)

[royal crag]

I tried this one but i didnt work, that method does work for my ps5 tho so let me see method 2

[amber shoal]

that's strange, did you try looking into the setting in obs or the audio settingd of the switch 2 itself?

[royal crag]

yes i did check that out but still no response

oh the second method actually work

holy smokes

thank you so much @amber shoal your a real life saver

[amber shoal]

then it must be smth with the settings obs

also just to be sure, do you know how to go back and adjust/turn off your capture card audio?

[royal crag]

yes, im aware of that, thank you fr, your a life saver

im a noob when it comes to things at this

i had my pc for almost a year

[amber shoal]

np, I didn't know anything when I got my first computer

had to search up tutorials on how to do anything

[royal crag]

yea cause i was struggling on how to get this fixed

i'll be on my way now, thanks again

[amber shoal]

alr, hope you have a good time when start steaming

[twin copper]

I’ll look into this, thank you

[past basin]

Elgato Studio doesn't currently support HDR anyway - that'll be coming in a future update.
I couldn't say much about the preview screen in OBS as I haven't used it in a couple patches, but are you putting the whole preivew up or just the capture card soure? I would suggest the latter if that's not what you're already doing to get past the overhead of the preview. If you don't need the main preview you can also right click that and disable it which can help improve the projector performance at times

[past basin]

If you check the card with Elgato Studio does the volume indicator in there move at all? If you pull out the right side panel, does it show the audio set to HDMI? Does the app alert to any updates? Have you already restarted the card by leaving it disconnected form power (USB) for 15-20 seconds and reconnecting it? Sometimes rebooting the Switch may help force it to redtect the audio mode too

[steel juniper]

hey guys my elgato hd60 s is only giving me audio in obs when my ps is in voice chat audio but when i click all audio it drops out and get no audio through obs

i cant hear any game sound in my headset on ps when is game chat audio

[strong nova]

Friend of mine got a 4K60 MK.2 off Amazon (not new, preowned i believe) and has issues with it only showing a green screen, but passthrough working just fine. Updating the driver doesn't work or help.

I was wondering if anyone might have an idea what could be the issue, card potentially damaged or something?
Asking for him since it's preowned and he doesn't expect support to- well, support without warranity or things like that.

[past basin]

I would go ahead and install that firmware update. FPGA 00 is likely an issue. But the green screen can also be caused by not enough PCIe bandwidth if it's not in an X4 slot. If that's the case load it in Elgato Studio instead fo 4K Capture Utility and it'll warn you if there's a bandwidth issue

If it's the firmware you mean that's not updating, as in it tires and won't move off 00 even after a restart that might be a hardware failure though.

Can also try the same update with Elgato Studio though to see if it does anything different

[strong nova]

He tried updating with 4K Capture Utility, and FPGA stays at 00.00.00
We just tried Elgato Studio, and while the update took longer to download/install, same issue, FPGA is 00.00.00

So i guess hardware failure?

[past basin]

Likely. Try a cold PC reboot - full power down 30 seconds, so the card discharges, then reboot and try again

[strong nova]

Yeah we tried. PCIe should also be no issue, it's a 3.0 X4 slot.
I guess there's no way to try to maybe downgrade instead of update? See if that changes anything.

But seeing as both softwares cannot update it, i'd guess it's cooked.

[past basin]

There is - but that firmware has been the current version since 2022, so you'd have to go a ways back. Firmware gets bundled with 4K Capture Utility updates, so you'd need a version before 1.7.9 from https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes . When you go to update the firmware hold CTRL and it'll let you select the files - you'll find them in the 4KCU install directory under a firmware folder - there will be an MCU one and a FPGA one iirc. I suspect you'll hit the same issue where the card won't hold onto it though

[thorny briar]

does anybody know how to fix this idk why my elgato is trying to do 144?

I dont even think the 4ks supports 144

which is why im confused

it never did this before until recently

trying to use it on console too and its trying to use 144 when console doesnt even support that

[past basin]

It does support 144, but it is odd indeed to get that form a console output. I'd disconnect the card from USB for about 20 seconds and reconnect it to see if it just needs a powercycle

[thorny briar]

alright cause its weird it was perfectly fine before and was picking up 120 and now all of a sudden its picking up 144

[thorny briar]

still doing it for some reason

I have a 20g and a 50g usb c port and i've tried the 50g usb c port and it doesnt show the device is connected but it still shows a blue light on my elgato

20g works perfectly fine besides it saying 144hz

[past basin]

What on earth. Okay, that might be an issue with Studio. If you check in the settings is it fully updated? 1.0.5 (895) is the current release.

You might also want to try another app like Meld Studio or OBS, to see if that records correctly

[thorny briar]

mhm

obs was also picking it up as 144hz

]

it causes it to lag pretty bad for some reason

i've tried reinstalling elgato studio to see if it would fix itself and it unfortunately didn't

[past basin]

It knows the source is 120, I don't get why it's trying to set output to 144

Is the firmware on 4K S up to date?

[thorny briar]

and when I plug it into my 50g port which im guessing is 5gb it just tells me no device is found

but I see the device is connected and displays hdmi on my console

[past basin]

If it gets power but not a data link the passthrough will still work

No idea what 50G is though, iirc USB goes 40 then 80.

20 G I could see, but 50 throws me

[thorny briar]

it only started doing this recently and I cant really figure out why

[past basin]

Have you already tried shutting down both the computer and xbox entirely, letting them sit a minute then powering it back on just to make sure everything is on a fresh start?

[thorny briar]

yeah

[past basin]

Does the frame rate detect correctly if you limit the Xbox to 60hz?

[thorny briar]

nope it stays on 144

[past basin]

Happen to have a spare HDMI cable to check in case it's not carrying the timing signal right?

[thorny briar]

Yeah I do

[past basin]

I'd give that a shot - also if you have anything other than the xbox it'd be good to narrow down if it has the same issue with other soruces

[thorny briar]

do I just replace the hdmi cable thats plugged into my xbox or the one plugged into my monitor?

and I can try my ps5 really quick

[past basin]

I'd replace the one between the xbox and capture card

[past basin]

You can also try with the monitor unhooked entirely to rule out some EDID mismatch risks

[thorny briar]

ill try this

[thorny briar]

I will try with the monitor unhooked now

tried a different hdmi cable and same issue

do I just unhook the monitor completely or just the cable plugged into the monitor?

[past basin]

Just from the card is fine

Then restart the console to force mode redetection

[thorny briar]

still 144

last thing I can maybe think about is resetting my pc

like wiping it

[past basin]

Only other thing I can think of is to try reflashing the card's firmware.
To do that, in Studio you need to hold down CTRL when you open the device info screen, and it'll force the button to be there. Hold CTRL agian when you click it and it'll let you select the frimware files. There's 2 parts, a base and MCU for that card.
You'll find the firmware files in the install directory for Studio. This is actually a nuisance to get to - bring up task manager (CTRL + SHIFT + ESC), then to to processes tab and search for studio. Expand it via the arrow on the side if it's there, right click Elgato Studio and open file location. Copy the path for the folder. Then you can put that in Studio when it goes looking for the firmware, and you'll find the files under the firmwarefiles folder in there

There should be 2 for 4K S so you'll want to run both the base and MCU updates from the updater

[thorny briar]

well this just appeared

so now im curious

nvm it didnt do anything

oh thats meant to be there

my bad

[past basin]

Yeah, holding down CTRL overrides the version check so we can force the button to be there. We need it there to be able to force a manual reload

[thorny briar]

nope unfortunately it still shows 144hz

im curious if I have a restore point back to when it showed 120hz and see if something on my pc is causing this

[past basin]

I suspect it's the card, but Windows does provide the UVC driver the card uses

You might need to open a ticket on this one through #official-tech-support though

It wouldn't hurt to try a restore point or even another PC after to see if the issue follows the card, if you can get access to one

[thorny briar]

alright

did a restore point and it fixed it so I dont know what happened @past basin

[past basin]

First time I've seen it - glad you were able to get it fixed at least

[thorny briar]

what could've possibly happened was I did uninstall the driver out of device manager because I thought reinstalling the driver would fix why the port wasn't working

but instead it just hard locked in to 144hz

[past basin]

Bizarre. It uses the standard UVC driver normally, but I guess it must have glitched the implementation

[thorny briar]

idk you know how windows is with some how messing up stuff

[formal pendant]

I have a PS5 Pro. I have a PS5 Pulse Headset and a Logitech Pro X 2 Lightspeed headset. Bioth are wireless. I also have a Chat Link Pro Cable. How can I make it so I get audio through my headset (either one) and my viewers hear audio through my Elgato PCIE Internal capture card while streaming PS5 Gameplay through OBS

Note: The two inputs I have on the back on my PC are LINE IN AND MIC IN. For some reason, I dont have line out. This is the motherboard I have. https://www.newegg.com/asus-rog-strix-x870e-e-gaming-wifi-atx-motherboard-amd-x870e-am5/p/N82E16813119682?Item=N82E16813119682&_gl=1*1s21kl5*_gcl_au*MzU4Nzg4MTEwLjE3NzMwMTExNzI.*_ga*MjA5NzM5ODU1NS4xNzczMDExMTcy*_ga_TR46GG8HLR*czE3NzMwMTExNzEkbzEkZzEkdDE3NzMwMTEyMTIkajE5JGwwJGgyMDE2NTcyMTA4

[obtuse compass]

I need some help, I bought an elgato 4k S because my HD60 died. Well It shows up on obs but no where else. I cant get the device recognized on elgato studio or anywhere else. I have changed the usb-c plug in spot, trying all three of my usb-c slots, but it doesnt recognize it for anything but audio out side of OBS

[past basin]

Is Elgato Studio up to date? (Version 1.0.5). It released originally before 4K S so if you have an older version it might not detect. Similarlly if you use the x64 version in emulation on a Snapdragon/ARM copy of windows it might not detect.

Also to confirm the device isn't getting recognzied at all, not just that there's no signal right? What colour is the LED on the front of it?

[obtuse compass]

its lit up and working in obs only. Its a freshly downloaded and updated elgato studios. i have a x64 windows 11 fully up to date as well.

[past basin]

What colour is it lit up though? And you say it's working fine in OBS?

[obtuse compass]

white and yes it shows up perfectly in obs but no other elgato program, i dont want ot have to open obs every time i want to play a game on my switch 2 off stream

[past basin]

Does anything come up in the Device Info drop down at all in the top left?

[obtuse compass]

it says no device found. it wont find it at all

[past basin]

If you run USB Device Tree Viewer, what does the card show up as https://www.uwe-sieber.de/usbtreeview_e.html ? Is the name and the product string in the summary section correct? If it's not it could indicate a firmware issue

Also if you check in Windows Settings, search for Manage Cameras, and check under 4K S, do you have an advanced camera options section, and are any of those on? Windows Multi app in particular can break it form working with some capture apps as the multi app takes control of the card isntead

[obtuse compass]

this is obs running with elgato studios near by showing it works in obs

[past basin]

In a pinch you can use mic in, but it risks distortion because it expects a different voltage and will drop to mono as mic jacks tend to mono only. (this is using the pulse in Wired mode with Chat Link Pro - you can't run capture a wireless headset with PS5 without it having some sort of share or line out jack to get a copy of the audio from, like Arctis Nova Pro's base station has). Ideally add a soundcard or USB audio interface with a Line In jack for better results.

[past basin]

Don't run them both at the same time, only one app should be able to pull it up at a time. But that doesn't show the settings or the USB status of the card

[obtuse compass]

ive never had problems using obs and elgato 4k capture why its it a problem now?

[past basin]

Which card did you have before? The old HD60 S used to have a proprietary driver with multi app support. Newer cards use the UVC standard, which on Windows generally means one app at a time but you don't have to deal with the issues that come with needing a proprietary driver either. (In theory Windows now allows the multiapp as linked above but it can break capture software because it seizes control of the card itself when on)

[obtuse compass]

the hd 60+ or something likethat. but i cant find any way to get the info you want. My spouse said not to download the app you offered.

[past basin]

It's a common app we use for testing taken from the Elgato Help pages (original link from https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed )- but that's fine

Then check the Windows settings, that's not part of the app.
Also find the card in Windows Device Manager to confirm there's no exclamation mark error on it, and that the name is correctly listed as 4K S and hasn't defaulted to name itself after the chipset on it

[obtuse compass]

its not in device manager anywhere either unless its under its chipset

[past basin]

It should get listed under cameras, and under Sound controllers sorry.

[obtuse compass]

it is there but i see nothing wrong with it

[past basin]

Hm. That looks good. Have you confirmed the Windows advanced camera features are off on the card? Also any luck with restarting the system after installing Studio?

[obtuse compass]

its been this way for three days ive been trying to fix it since thursday

so i have reset my computer at least 20 times

[past basin]

Okay. But did you check the advanced camera features yet?

[obtuse compass]

yes tehy are just as you have them

i got it working. but i need it to be able to be opened in two programs im used to playing in 4k capture while streaming.

[past basin]

I'd suggest testing the OBS Source Projector instead - if you right click the card in the sources list there will be a Source Projector option selection up top where you can choose to pop it out in it's own window to play on, or even fullscreen to another monitor

[obtuse compass]

ive tried that.. ill have to figure something else out

[past basin]

No go or just didn't do what you needed?

[obtuse compass]

it makes it blurry on my screen =/ so i have to figure it out

[past basin]

If you need true multi app support right now only the PCIe cards like 4K Pro offer that

[obtuse compass]

i triedd the pro and it came DOA

[past basin]

huh, that's odd. Can't say I've seen the source projector get blurry unless the resolution for it was set wrong or it needed scaling turned on

[past basin]

Ah, they're usually pretty reliable. Not enough PCIe lanes I take it? That's the usual hiccup - if your m.2 slots or something take up the PCIe lanes the card can lose too many and wind up not showing up at all. Otherwise should have been a quick enough exchange

[obtuse compass]

nah i had the space but it wouldnt even prompt in obs

[past basin]

Doesn't matter if it had the space if the motherboard didn't route enoguh lanes to it. You can't go by the physical connectors these days - I've seen boards with 4 x16 slots are are only x1, and boards where a slot disables entirely when you add a new SSD.

4K Pro also needs a driver (or at least the driver that comes with 4K Capture Utility or Elgato Studio) before OBS will see it - it's not a UVC card like the USB ones

[obtuse compass]

my wife's old motherboard was like that mine is not. We made sure

we had teh drivers

they couldnt even get it to prompt at the store

it was DOA

[past basin]

Ah, just opted for a different model then?

Fair enough

[obtuse compass]

yeah because we barely had the space in the rig because i have a vertical graphics card

[past basin]

Makes sense I've got some issues in my own setup with 4K Pro blocking an auxillary PCIe power connection because MSI apparently didn't think anyone needing additional PCIe power might be using the lower PCIe slot. . .

[obtuse compass]

yeaaah

[past basin]

Outside soruce projector you could try the Windows Multicam feature that came up before - just be aware that you might have to turn it off again and it'll probably try to lock the card at 1080p if it works at all

I've seen mixed reports on it, but MS seems to be still tinkering with it since it's a new feature, so it changes every other update a little

[obtuse compass]

ah okay ill try that if i need it

[past basin]

Good luck, hopefully you can sort something out to preview the card outside OBS. There are some multicam apps out there that might help too, but I can't recall a specific one off top of my head.

[obtuse compass]

thank you

[urban spindle]

My 4K S capture card has been halting to almost 20 fps when trying to capture the switch 2, has anyone had any similar issues theyve found fixes for? Anything online I found has to do with OBS and im just using it straight into Elgato Studio

[lone crypt]

That’s not a typical issue. I also would have you checking another app like OBS as a step toward isolating if the problem is software or hardware.

Check EDID setting also

[warped ledge]

EDID Settings, and OBS Settings, unless you want a simple UI for streaming try Meld Studio. 🙂

[amber shoal]

I decided to talk to customer service, the best they could do for me is a 20% discount of one of their capture cards on their website, I want the 4k s, is that a good option?

[past basin]

It's solid - it's mostly the same as HD60 X that you're replacing with a couple new features like support for 4K60 and 1440p120 capture. https://www.elgato.com/us/en/explorer/products/capture/whats-the-difference-between-4k-s-and-hd60-x/

[amber shoal]

By replace, do you mean I'm buying something better in every way?

And is there a hd60x that is cheaper than the 4k s?

[past basin]

4K S is actually $20 USD cheaper than HD60 X unless you get it on sale somewhere. But it's the same or better in every way, yes. The only exception is if you needed the old 4K Capture Utility app for something - 4K S only works with the newer Elgato Studio app since it's the most recent capture card Elgato released.

The only higher end external they make is 4K X

(which adds HDMI 2.1 support for higher resolution and refresh rates, and requires 10 Gbps USB)

[amber shoal]

Besides from the neo, is that my cheapest option

[past basin]

Unless you go with a used card or find a sale, yes.
That said if you wanted to step up to the higher end one too , I see Best Buy has it on sale $50 off in the US (4K S is still $40 cheaper though, even compared to that sale, especially if you have a discount coupon for the store)

Sorry for delays, on working hours so I'm in and out for a bit

[amber shoal]

Nah youre fine

We all have stuff to do

But the coupon only works on the official elgato web

[past basin]

Yeah, I only thought of that after checking the sales. No idea if that coupon stacks with sales or not either, anyway.
But either way, 4K S is the cheaper route

[amber shoal]

Alright I'll buy that then, thank you sm, you were very helpful

[past basin]

No worries, good luck with the new card!

[pale mantle]

How do I get the old version? I crashed out this weekend trying to set all this up. I can pull my audio if we (my duo) and randos are in prox chat but I can’t pull my teammates audio in when we are not in prox chat and I cannot figure it out.

[past basin]

The old version of what? Also what console are you working with and is something like a Chat Link or MixAmp involved?

[pale mantle]

I have the 4k s which is not supported in the new elgato 4k utility app. It cannot locate the elgato.

I’m working with an Xbox series S

[past basin]

That's correct - 4K S only works with the new app. If you're looking for the old version of the card, you can buy it on the site or in stores still, but the audio options are the same.
Since you're on an Xbox, what chat system are you folks using when not in prox? Xbox Party chat? Console Discord? Also is there a Chat Link or mixamp or anything setup there?

[pale mantle]

It is able to locate it in the Elgato app just not the utility

Just the game, i’m trying to record conversations with the team in arc raiders

An example. You can hear my part of the conversation in game chat but not his but you can hear his on prox chat.

[past basin]

Are you hooked up to a Chat Link or anything to get the headset audio or just HDMI?

[pale mantle]

I’m using the chat link pro

[past basin]

Okay - can you hear the other party chat you're not getting in the card over the headset?

[pale mantle]

Yes, we were talking the whole time but wasn’t picking his up

[past basin]

Okay, check in Studio using the right side pullout that the card is set to Analog audio mode

Xbox has partial ability for audio spiltting built in so you might still be getting HDMI audio not Chat Link's which would explain the separation

[pale mantle]

I did that. Changed it to analog. Since it’s still isn’t work, I went to OBS studio and I find that much more user-friendly to record.

I bought a splitter. I saw online that might be an issue to bypass the HD CP whatever that letters are.

[past basin]

OBS is fine once you're setup but the analog mode still needs to be set with Studio - then it saves on the card

you don't need a splitter for Xbox, it won't turn on HDCP unless you turn on something like Netflix. Playstation is the only set of consoles that has it always on unless disabled.

[pale mantle]

Damn it. So I can return that item not needed? Lol

[past basin]

That said in analog mode Chat Link should send over literlly everything you hear on the headset connected to the Chat Link. It's a passive cable so anything going into it should be getting to the capture card

Yeah, can probably return that splitter

[pale mantle]

Do you know OBS studio? Could there be something I’m missing in set up for audio?

[past basin]

Not that would result in split audio

Everythign coming in though Chat Link is one merged feed

[pale mantle]

I’m literally a 40 year old baby going into this

[past basin]

It should't be possible to split it apart once it leaves the Xbox into Chat Link. Just to double check you can hear folks in proximity, but you can't hear them in other in games chats in your recordings, even though you do hear them in the headset? And this is a wired headset plugged into Chat Link Pro?

[pale mantle]

Yes, my headset is plugged into the female part, and then the male part is plugged into my Xbox controller, and then the other male part is plugged into the Elgato 4K s

[past basin]

If you're setup that way you should be able to get any and all audio that goes to the headset, it's old fashioned analog audio, it shouldn't be able to separate.
Can you pop back into studio and set the card to HDMI again and then back to analog to make sure it took the setting change?

[pale mantle]

Yea let me boot up everything.

Yup it’s set up.

[past basin]

Yeah, I'd actually turn it off and back on to be sure it took

That's the only thing coming to mind is it didn't update the setting right

[pale mantle]

Do I have to keep the Elgato app open while I’m using OBS to record?

[past basin]

No, setting gets saved on the card once set

[pale mantle]

Ok.

Do I need to mess with the audio settings here at all? Or that part? I saw online that I need to do monitoring off for Elgato and Mic/aux, but that may be incorrect.

There are times where the game is too loud. Do I need to turn the game down on the Elgato OBS software so I can hear my teammates voices I’m just not sure how to do that.

[past basin]

The audio is mixed at the Xbox, you'd need to adjust Xbox volume settings

[past basin]

Monitor off is the default. Monitor is the audio you hear, and output is the audio going to stream/recording. Since you already head the Xbox through the headset you likely want to leave the OBS audio monitoring off for it

[pale mantle]

I have had to set to this for warzone. I still need to hear the game sounds for enemies but want to hear my teammates too. Are you saying I can push it fully to team chat and game audio will still pull in game?

By the way, thank you so much for helping me out here. I’m so lost.

[past basin]

I wouldn't go full into team chat but if you can't hear the teammates over the game then adjust it in that direct, yes.

[pale mantle]

So I can hear the game and I can hear my teammates in game It’s just when it comes to recording it on the capture card. Only the audio from the game is coming in and I cannot hear my teammates. I wasn’t sure if there was an option to turn teammates, audio up and game audio down but still hear the two.

I fear if I turn it up here they might get too loud over the game play. But I can hear both fine during the game

I mean, I guess I can turn both master volume and party chat of them up and just dial it down on my headset so it doesn’t come over so loud for me, but I got I don’t know if that’ll mess with the recording too.

[past basin]

Ah, if Arc has it's own internal volume controls that could affect the audio balance - but it should still sound the same when it gets to the capture card that it does int he headset

I could see if it were Windows noise cancellation - but that'd go the other way around, you'd hear voices and not game

That said - just to check something, don't test this with your own voice. I see you have the Xbox mic monitoring off so you likely hear yourself quietly, but that mic monitoring won't get loud enough to be useful generally

Normally the Xbox doesn't play your voice back outside that monitoring so you don't get picked up and need to mix yourself back in in OBS with another mic

If you're testing wiht mic monitoring that's almost always going to be too quiet to use

[pale mantle]

Exactly when I screen record in Xbox itself , it gets everybody’s voice except mine, which is why I had to do the capture hard to get mine and my teammates

[past basin]

Okay, yeah, you won't get your own voice back from the Xbox outside the quiet mic monitoring, even with Chat Link (Chat Link is a passive cable it can't amp a headset mic to split without issueS)

[pale mantle]

I was trying to avoid getting another mic for my voice. 😭

[past basin]

You'd need something like a powered Mixamp instead of Chat Link for that. Something like the Astro MixAmp Pro TR or Steelseries GameDAC Gen 2, which can amp the mic, feed to the Xbox, and still has a line out / stream out to go to the capture card

[pale mantle]

I was hoping with the chat link pro it would prevent me from getting a mic since I can use my headset

[past basin]

(for xbox also make sure you get the xbox version as they lock out non-xbox audio devices)

Sadly no, it can't amp the mic up. There are ways to do it with passive adapters but they are a nightmare of wiring and adapters and aren't 100% reliable

[pale mantle]

Ughhh so I can stay the way it is and not hear my teammates voice record unless on prox chat or get a mic to talk with them and talk on prox to be recorded?

[past basin]

You should be able to hear your teammates - it's your own voice that doesn't get mixed into Chat Link (outside the quiet mic monitoring)

That's why I wanted to check how you were testing this

[pale mantle]

I was testing by game play anf going back and watching the recording s

I’m my spiral I saw to allow pass though audio for Xbox. And possible mute speaker audio when headset attached.

[past basin]

Passthrough audio isn't needed here. Muting speaker with the headset attached shouldn't matter if the audio is going through Chat Link intead - that counts as headset

[pale mantle]

What about chat mixer? I saw a video and someone said do nothing so I can hear both the same. I’m pulling strings here now to see if that might work.

[past basin]

I'm not overally familiar with it, but I know the windows version will adjust the main volume (game) down when you or someone else is speaking. I do not know how that interacts with in game chats vs the official Xbox party chat though

[pale mantle]

Yea.

I removed a few of those settings. I’m gonna squad fill in arc raiders to see if anything changed with the removal is pass through or see if analong did anything.

[past basin]

Good luck with it!

[pale mantle]

lol yea. This crap is expensive

[past basin]

Yeah, audio can get really tricky too if you're not used to working with it

[pale mantle]

Something we did worked and I can hear everyone on the recording now. I think it might have been removing the pass through and do nothing on the mixer

https://tenor.com/view/yess-girl-gif-26883543

[past basin]

Glad to hear it's working!

[pale mantle]

I’m so glad an extra mic isn’t needed.

[steel urchin]

I have 4kX no video capture only audio why

[lone crypt]

Could be a privacy setting on the computer. App not allowed to use cameras but is allowed to use mics.

Beyond that, we need all the details of your setup.

[lime quiver]

I have a 4kS but when recording on OBS Studios some of the clips have an audio delay

am I able to stream off of the Elgato Studio with Microphone audio from My PC?

[lone crypt]

Try muting the video capture source and add an audio input capture source, selecting the 4ks.
So audio and video are separate sources. Sometimes OBS works better this way.

[lime quiver]

@lone crypt what about this?

or am I able to input my PC Mic audio into the Elgato Studio

[lone crypt]

OBS can already add your mic… I don’t understand the question.
Are you asking about capturing Elgato studio with OBS?!
Screen capturing one capture app into another is a waste of resources, doesn’t gain you anything, and could impact quality.

[lime quiver]

it might be easier to explain in a voice call if your able too

[lone crypt]

I’m not, helping my kid with homework and finishing up some of my own work.

But if the problem is audio desync in OBS with a capture card, follow the suggestion in my first reply to have audio on a separate source. This is usually the fix for users with this problem.

[ionic musk]

anyone elses 4k s just gone green after updating?

[past basin]

What updated, your app or the card's firmware?

[ionic musk]

both

[past basin]

Hm, the last update that came out fixed some issues like that, first I'm hearing of it brining new. Just to check you updates to Elgato Studio 1.0.5 correct?
Did you follow the step to disconnect the capture card from the USB and reconnect it after the firmware flash? If not I'd start with that first

[ionic musk]

i dont remember if i disconnected it immediately after the update as that was like a day or two ago, but i did try reconnecting it earlier today and it didnt fix it

but yea my elgato stufio is 1.0.5

[past basin]

Does the image issue clear up if you set the PS5 to 1080p mode?

[ionic musk]

changing the edid fixes it it seems, but idk what that even really means

[past basin]

EDID is Extended Display Identification Data. It tells the console what video modes and features are supported. Internal uses the card's mode list, Display will use the mode list of any display in the HDMI out port. Merged tries to merge the two (but isn't always 100% successful which is why we tend to default to Display these days unless you have issues)

[ionic musk]

ah

well those three dont do anything, i meant changing the custom edid did something

[past basin]

Oh, if you're on internal you can use Custom EDIDs for compatibility

They can sometimes disable things like VRR if you need that though

[ionic musk]

i dont use vrr

[past basin]

But if everything works it should be fine - they're there to fix issues so at least it seems they're working 🙂

[ionic musk]

when i have the edid to display, and i try to change the custom one it automatically switches over to a custom on i never set up?

[past basin]

When it's on Display it ignores the custom field

[ionic musk]

but then i have the green, cringe

[past basin]

Yeah, it's not playing nice with the EDID from whatever is in the HDMI OUT of the capture card. It's fine to put it on Internal mode and load a custom EDID. That's what the adjustment is there for

[ionic musk]

if i have the custom edid set to 3440x1440 hdr, but the recording at the top left says its in 1080p can i change that or is it stuck to 1080

[past basin]

Uh, I'm not actually sure. 4K S wasn't certified for ultrawide recording iirc, it might be locked in to the lower res as a result

Standard 2560x1440p / 1440p EDID wasn't working? Or is the monitor actually an Ultrawide? The earlier image showed the signal was 1440p

[ionic musk]

1440p seems to work

ill just have to switch it over to normal when i switch hdmi on my monitor

[pallid minnow]

Hi my Cam link pro crashes anytime I load a game with easy anti cheat has anyone found a solution to this? The posts on reddit don't seem to have any solutions

[past basin]

There is no solution I'm aware of - the anti cheat is intentionally blocking DirectShow which the card relies on, because it's also something some cheat programs use. Riot's anit-cheat does the same thing https://help.elgato.com/hc/en-us/articles/9482241809805-Issues-with-Valorant-and-Elgato-Capture-Devices

It doesn't break newer USB based UVC cards like HD60 X, 4K S, 4K X or Cam Link 4K or such because they use a different tech, but this issue hits all the PCIe ones (HD60 Pro, 4K60 Pro, 4K60 Pro Mk.2, 4K Pro and Cam Link Pro), as well as some of the older USB ones like HD60 S, HD 60 or Game Capture HD.

[pallid minnow]

Such a bummer

[ocean hedge]

Hi ! I got an issue with my elgato game capture neo. I do everything but nothing happens

plss can someone help me 😢

[past basin]

This is the old discontinued Game Capture HD app, it's not compatible with enwer cards like Neo. Neo should be used with Elgato Studio, 4K Capture Utility, or a third party app like Meld Studio or OBS.

[ocean hedge]

this screenshot is on my obs

[ocean hedge]

ty so much for your help btw ❤️

[past basin]

The No Signal one is OBS? And Game Capture Neo is selected as the source there?
What colour is the light on the card, and what is it connected to to capture? Also if you connect it to Elgato Studio does it warn you about any firmware updates that might be available?

[ocean hedge]

the color is white, i connected my switch 2 to the input and my tv to the output

i don't have elgato studio, i'm downloading this now

[past basin]

Game Capture Neo doesn't support USB 2.0 mode operation - based on that warning you're either plugged into a USB 2.0 port or using a USB 2.0 cable instead of the original. It will throw signal errors on a 2.0 connection because it can't get enough bandwidth

If you're using any kind of dock, hub or adapter, I'd also try to get around it and connect directly to the computer if possible

[ocean hedge]

i have the usb that was in the box

the only things i add by myself are my hdmi cables

oh wait, no it's the usb from my elgato light

[past basin]

Ah, yeah the light would be a 2.0 cable since it doesn't need high speed data so that would probably do it

[ocean hedge]

how do i know if my cable is 2.0 or not ?

i don't know were is the original

[past basin]

The original one will have 5 Gbps, USB 3.0 stamped on the end.

[ocean hedge]

oh, ig i need to by one x)

tysm for your help, i'll come back to you when i got it

[past basin]

No worries - make sure you look for one that's labelled 5 Gbps or faster (USB 3.0 / SuperSpeed or higher). A lot of in store cables are USB 2.0 fast charge cables for phones and the like

For third party ones you might need to look on the packaging for the speed. Some may be labelled as data transfer ones

[dim marsh]

Anyone have any advice on what to do, my elgato 4k s is flashing red and the screen wont show in OBS?

I have plugged it into literally every USB A and USB C port in my PC...

Even the SS ones

[soft olive]

I recently bought an Elgato HD60X GameCapture, and it gives me no signal with my PS5 connected to an HDMI switcher, while the Switch works connected in the same way

[ocean hedge]

i just bought a usb 3.0 adapter and it keep saying me that it detects USB 2.0 😢

[past basin]

adapter, or whole cable? If you were using a 2.0 cable a 3.0 adapter isn't going to help, the cable is going to bottleneck it

[past basin]

Make sure you turned off HDCP on the PS5 - Playstation consoles don't automatically turn off the copy protection when they're not using it, you'll need to do that in the video settings to be able to use it with a capture card

[past basin]

What's the status of it in Elgato Studio?

[ocean hedge]

adapter... there were no cable

[soft olive]

Where i can check this option?

[past basin]

If you can't find one locally, you can order a replacement original one from https://www.elgato.com/p/game-capture-neo-usb-3-0-cable . Though if you're in a rush you might have better luck on Amazon if the local stores don't have any. Just make sure the whole cable is USB 3.0 / 5 Gbps or faster. Thunderbolt 3/4/5 cables will also do in a pinch, though they're overkill for it

[past basin]

https://youtu.be/mTdXwW4YH30

[ocean hedge]

but the message is saying me that it affects performances, not that it doesn't allow me to use USB 2.0

[soft olive]

is possible to connect ps 3

[past basin]

PS3 has always enabled HDCP. The old Game Capture HD cards used to use the analog component/composite hookups that weren't affected by that, but the newer HDCP only cards can't work around HDCP in the PS3

[past basin]

That's because some cards like 4K S do allow USB 2.0, just at lower performance. Neo doesn't support the MJPEG compression needed for that though

[ocean hedge]

T-T

[soft olive]

i made it thx but now i see in 1080,and if i go in the video option 2160 is impossible to enable.
i need your help gato master

[past basin]

You mentioned a HDMI switch? Is it rated for at least HDMI 2.0? To get 4k60 you need at least HDMI 2.0

If the switch is 1.4 or 1.2 or such it'll lock out 4k modes

(some will list 4K60 on them instead of the HDMI spec. Or HDMI High Speed)

[soft olive]

oh you are a super gato master you're true the nintendo is lock too.can you recommend me a high resolution hdmi switcher pls gato master

[dim marsh]

My laptop doesnt have a 3.0 port though...

[past basin]

I've been using a Kinivo 840BN right now for my consoles. It's a HDMI 2.1 one. The previous 550BN they make is cheaper and HDMI 2.0 though, I've used that one in the past too. Keep in mind switch compatibility can vary a bit between setups, but it should be easy enough to return if you do hit any issues with it.

[past basin]

Do you know your laptop model? I'd like to double check that - USB 3 has been around long enough that it's very odd to see a laptop without it

Note that Thunerbolt ports can double as USB 3 mode if you have one of those

[dim marsh]

I have a zenbook duo

Says its meant to have one

i have it plugged in that port though...

[past basin]

Do you know what year the laptop is? the 2026 version reports a single 3.2 Gen 2 type A port that'd work as well as 2 thunerbolt 4 ports that should also work

That said 4K S should work on USB 2.0 anyway, just with some limited modes

[dim marsh]

I only got it a year or 2 ago.. let me check

[past basin]

if you go into the Device Info section on the top left there, does it show any available firmware updates?

Also make sure you're using hte original cable

If you swapped the cable, a 2.0 cable will also slow you down (or any kind of 2.0 adapter)

[soft olive]

i find this(UGREEN Switch HDMI 2.1 ) you think it work?

[dim marsh]

im using the og cable so its not that, let me check updates

[past basin]

Probably, hard to say for certain. Most work fine - but they can vary enough that you can hit some quirks from time to time. UGREEN stuff is usually pretty solid, and if it doesn't work you should be able to return it and try another

[dim marsh]

is that on the studio sorry?

[past basin]

You can try Device Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) as well to help get some more info on why the USB connection is coming up as USB 2.0. When you select the card you'll get a summary on the right side showing port, device and connection speeds - for 3.0 and higher they should all be coming up at at least SuperSpeed.

Also yes, the firmware check is in Elgato Studio. If you see a firmware update option on this page, there's an update available

[dim marsh]

no update available

[past basin]

I'd check the USB speed then with the other app, lets see if we can get that working first to rule out any other USB problems

[dim marsh]

So it is a USB 3.0

but it says this..

is it the usb a adapter im using?

[lone crypt]

2.1 means it's falling back to the lower speed for some reason. Usually cable not fast enough, or cable broken

Or an adapter, yeah

[past basin]

Yeah, companion port on the pro section indicates it's in the right port on the comptuer. But the conneciton being high speed implies a connection problem. Usually that's the cable, but any kind of adapter, dock or hub could do it too, as could damage or dirt to the cables or connections

[dim marsh]

wait, i found another adapter in my house, its gone white!!!

must be a 3.0 adapter

[past basin]

Hopefully. If it is and you refresh that USB tree view it should all come back superspeed

[past basin]

Hm.

[frigid vapor]

i just got a new pc and obs wont work with my 4ks

[past basin]

That makes me think the adapter isn't 3.0 but probably still better than the one you had

[frigid vapor]

but elgato studio does

i dont get it

[past basin]

Ideally swap the whole cable there, with one that's USB-C to Type A if you needed it so you can be sure of the speed

[dim marsh]

okay awesome, cause obs isnt showing my screen rn either

[past basin]

Make sure Studio is closed first, only one app can use the card at a time.
Other than that, what happens with it?

[frigid vapor]

studio is always closed

I click on the source to add it and nothing comes up

i wonder if my elgato facecam is interfering with it

[past basin]

like it doesn't even come up in the list of available devices, or just no video comes up?

[frigid vapor]

nvm

i fixed it

[frigid vapor]

obs was just being picky

gotta love technology amirite

[dim marsh]

i feel that 😭

[past basin]

Is this in OBS? Did Studio stop complaining about USB 2.0? If not you need to set your OBS to use the MJPEG video format

[dim marsh]

yes thats in obs, let me check studio!

okay now it has a firmware update

let me do that rq

no more error, just this:

also what adapter/cables do you recommend to get the best speeds?

[past basin]

Usually avoid adapters if you can. Generally get cables that are USB-IF certified if you can (https://www.usb.org/members shows companies that certify their cables). Most of my non-Elgato ones are from brands like Anker, UGreen or Silkland who are all USB-IF members.

If you're still seeing No Signal in Studio, reboot both the card (unplug and reconnect the USB) and the console to force everything to resync where it just went through a frimware update

[dim marsh]

unplugging did nothing

[past basin]

Console was restarted too? Actually what are you capturing from here? PS5, XBox, Swtich, Dual PC?

[dim marsh]

So im capturing my PC to my laptop

[past basin]

How did you connect it to the PC? Is it on a passthrough connection like a console , where GPU goes to the capture card, and capture card goes to the monitor, or did you set it up for cloning, where GPU goes to capture card, capture card HDMI OUT is empty and the monitor just goes to another GPU port?

[dim marsh]

okay so, i have one dp and one hdmi port for my gpu, i have had to get a splitter as my pc doesnt like me having a monitor in the motherboard (i have 2 monitors), so it goes... gpu port > splitter > hdmi cable > input > capture card > output > hdmi cable > laptop

do i not need the hdmi out?

and then i also have the usb c plugged into the laptop

i seem to be very confused about what each port in the capture card does... 😭

[past basin]

The HDMI OUT is optional for passthrough - it's also meant to go to a monitor or TV, not another HDMI out connection like the laptop. I'd just pull that cable there now - you might have to disconnect and reconnect the USB on the card again after that to be sure it resets correctly, as having the HDMI out going to the laptop's HDMI out can somtimes cause issues

USB-C to the laptop is correct through, assuming laptop is the streaming PC

[dim marsh]

okay lemme do that'

yessss

okay so the hdmi splitter into my pc appears to be terrible... my screen has now gone black

can i use a splitter in my gpu port?

[past basin]

I would generally recommend against it - they can cause problems with mode detection and the like, making it difficult for the PC to sync with the capture card and/or monitor

Especially if capture card and whatever is in the other out port (I'm assuming the monitor), don't have the same display modes

[dim marsh]

Okay I think I know what I could do. If I plug a hdmi into my laptop and use my second monitor to view my OBS from my laptop and just have one linked to my pc, then i should be good?

[past basin]

That should work - keep in mind though that if you need a splitter, that's what the HDMI OUT on the card itself is for too. You can run that right to your monitor

[dim marsh]

wait, so i could use the hdmi out into my monitor and that be the only hdmi plugged into my monitor?

[past basin]

yes

[dim marsh]

🤦‍♀️ oh i am so silly

[past basin]

Assuming this monitor is connected to the gaming PC

[dim marsh]

yes it is

[past basin]

That mode is called passthrough, it's how we hook up consoles to TV and such at the same time as capturing them

[dim marsh]

ooooooooooooooooooooohhhhhhhhhhhhhhhhhhh

thank you

let me do some rejigging

sorry im very new to capture cards, if you couldnt tell 😭

[past basin]

All good

Sorry for the delays, I'm on working hours so I'm mostly checking in here while waiting on my code to deploy 🙂

[dim marsh]

nooooooo, youve been an absolute star!

does the cable in the hdmi out have to be superspeed?

[past basin]

HDMI cables have different ratings, you'll want High Speed or Ultra Speed ideally (HDMI 2.0 or 2.1)

Can probably get by with a 1.4 if you need to, but you'll get limited to 1080p in most cases with that

[dim marsh]

thats okay for now, not too fussed, i can order some ultra speed hdmi cables on amazon, i just gotta get it working on at least 1080p 😅

okay so i have pc gpu port to input, usb c into laptop, hdmi output into monitor

its still black

i have unplugged and plugged the usb c back in

nothing changed

wait

i left something unplugged

okay yep 1080p looks funky as hell on this monitor

[past basin]

As long as your HDMI cable is 2.0/High Speed you should be able to go as high as 4K60

[dim marsh]

okay i just changed the res

SUCCESS!

[past basin]

[dim marsh]

And a flat white light

🥳

[past basin]

huh, odd. The light should be blue for good signal

[dim marsh]

oh blue

[past basin]

Though I have seen it not do that before, so as long as it's working

[dim marsh]

sorry phahah

[past basin]

ah, all good

[dim marsh]

yes its blue

[past basin]

White is power, no signal, Blue for good signal, red for problem signal (flashing red for other errors)

[dim marsh]

Honestly thank you so much

Before you go, can i check these cables are good?

https://www.amazon.co.uk/gp/product/B08XJPC2Y6/ref=ewc_pr_img_1?smid=AXZ3JQ1GVFPIF&th=1

https://www.amazon.co.uk/gp/product/B08TGG316Z/ref=ewc_pr_img_3?smid=A2B8JDKI5RT38B&th=1

[past basin]

Heh, I can vouch for that one

Not familiar with the other one, but it's listed spec matches up

4K S is a HDMI 2.0 card though so you can also get away with HDMI 2.0 / High Speed / 18 Gbps there

(that one should work but is more than you need)

[dim marsh]

thank you!!

[wanton mantle]

Hiii i´m new here and also new with capture Cards but, i have a important question, maybe you guys can help me it would mean a loooot to me.

[past basin]

Folks are in and out of here through the day, but drop the question and if someone knows they'll ping you when they get to it

[wanton mantle]

I have a HD60S+ Capture Card and would capture a Switch 2 or a Switch OLED but it won´t work with the 4K Capture Utility i have all cables connected and the 4K Capture Utility Software registered it but only for a Video i can´t see a preview or have settings it only says that in the Picture. (sorry it is in german it says like ,,Data exchange between USB failed. pls, connect the HD60S+ again with a 3.0 USB Port"). but in Elgato Studio is it working but with lags in Video and also Audio lags/stuttering same in OBS. I thought with the 4K Capture Utility it would be better, but yea you see. Maybe is the HDMI Cable to bad or something idk

[wanton mantle]

yes thx

[past basin]

HD60 S+ is an bit of an oddity - it's not offically supposed to have any USB 2.0 support, but only 4K Capture Utility locks it out like it should. Other apps will try to use it but youc an get audio issues and if you go over 720p for the video it has serious video capture performance problems.

Odds are you have the card in a USB 2.0 port or using a USB 2.0 cable. You can check with an app like USB Device Tree Viewer (https://www.uwe-sieber.de/usbtreeview.html) to test more to narrow it down. If you click the card on the left in there you'll get a summary on the right for port, device and connection speeds. All of them should be SuperSpeed

[lime otter]

Hey, I just bought an Elgato 4K S Capture Card and I've got a huge issue with crackling noises. Can anyone help?

[past basin]

Knowing which aren't coming up SuperSpeed will help narrow down if it's the port or the cable (and or any adapters, docks or hubs you're using)

[past basin]

Happen to have an audio sample?

There's a few things that can cause that, some of them sound distinctive, so a clip mgith help

You should also check that whatever you're trying to capture is set for Linear PCM or Stereo audio, as some digital audio formats will cause a lot of crackle or other distortions if they work at all

[lime otter]

Warning for your ears

I'm pretty sure its not the software. Its the exact same thing on Streamlabs.

And my PS5 is on Linear PCM

[past basin]

Huh, that level of audio is usually Dolby Digital - I don't like hearing that on Linear PCM at all.
Before we go too far down one route, do you have any other consoles or devices you can test with so we can see if it's just the PS5 and the card not agreeing on something, or if we have to check elsewhere?

[lime otter]

Yeah I got a Switch, I'll test it on that.

[past basin]

It might also be a good idea to to into Windows Settings > System > Sound and make sure that Windows Audio Enchancements aren't turned on for your card. Generally they shouldn't show up there at all, but on some builds of windows and systems, I've seen it show up and be turned on in error

[past basin]

Sounds good

[lime otter]

Unfortunately, its the same for Switch

[lime otter]

I'm on Windows 10 and I don't see them there.

[wanton mantle]

this is what i found

its not all of them superspeed

[stoic hull]

Do anyone know how to fix this issue? One my elgato won’t show on streamlabs two when it does. (Haven’t tried studio this my first time) been using 4K it always fills up my memory and crashes soon after

[past basin]

That look like the cable is the likely culprit. Port showing companion port at SuperSpeed and USB 2.1 indicates you're in a 3.0 port but it's running in backwards compatibility mode because something else is slow. The connection reporting high speed indicates somethings between the PC and capture card is slowing things down. If it's a direct connection that's gnerally the cable, though other culprits can be docks, adapters, hubs, etc. Do you know if it's the original cable you had? Sometimes a USB 3 cable will have one data pin or something go bad inside, or even just a bad connection, and drops to USB 2.0 mode.

[past basin]

Not sure what's going on with 4K Capture Utility there, but if it's one of the newer cards try the new Elgato Studio app.
You might also want to try turning off flashback recording in 4KCU to see if that helps with the memory usage. Ideally record to a local hard drive too - if you're trying to record to an external it might be too slow, things can back up and buffer in the memory

[wanton mantle]

actually idk if it is really the original cable but i thought so

[stoic hull]

❤️🙏🏽

[stoic hull]

If by local hard drive you are referring to the storage that the pc came with then yes that’s I’m using🙏🏽brand new pc and everything so idk why I’m having this problem. How would you know if you have a new or old card?

[wanton mantle]

and i dont have a dock, Hubs etc. between the connecten cable and my Laptop (same problem also on my Desktop pc)

[past basin]

Yeah, I've seen some people try to use slower externald drives over USB, and it doesn't work out well is why I wanted to ccheck that. Higher end ones, and thunderbolt connections or even external SSDs work better but internal is almost always the fastest

[past basin]

Does it have a blue plastic insert int he USB-A end going into the computer?

[carmine patio]

Hey, so im using dual pc and OBS Projection for my 4K X, i have my monitor set to 240hz and capture card as the same, im still running into crazy screen tearing looking back at streams. One moment its completely fine, then next time i tab out of game or restart the projection and all of a sudden i have crazy screen tearing

[wanton mantle]

the one in my Computer has a blue one the cable a black or like gray

[past basin]

The original cable for that card should look like this (with less dust)

[wanton mantle]

ohhhh

[past basin]

It also has SS stamped on the side indicating it's SuperSpeed / USB 3.0

[wanton mantle]

no it is not then

[past basin]

Yeah, my first guess is the cables got mixed up. Pretty common to happen.

If you can't find the original any USB 3.0 / 5 Gbps / SuperSpeed or faster cable can replace it

USB-C to USB-C works too if the speed is right and you prefer that

[wanton mantle]

oh nooo okay that means i must buy a new one okay thank youuu i try it tomorrow

[past basin]

No problem, good luck with it!

[wanton mantle]

Thank youuu and good night

[lime otter]

I can't see the Window's Audio Enhancements

[stoic hull]

Bet 🙏🏽
I haven’t used a flash drive since college 😭

[past basin]

That's good at least - ideally it shouldn't even list for the card. Just saw the WIndows 10 thing though- you might need to also check the old Sound Control Panel - press Windows Key + R, and type mmsys.cpl in the box that comes up. From there to to the recording tab and check the properties on the card for any sign of the audio enhancements

Usually if they're there, they would be on advanced, or have their own tab. Ideally it should't be there either

Also do you happen to know what motherboard you have offhand? And do you get this with other USB ports? There's a handful of boards out there mostly with 10 Gbps ASMedia controllers, where the 10 Gbps ports need firmware and driver updates to fix their audio (the 5 Gbps ports generally work fine though)

[lime otter]

I'm not too tech savy but here is a screenshot of my details! Hopefully that answers what kind of motherboard I have! And no I do not get this with other USB ports I used.

[lime otter]

I just checked and nah there was no audio enhancements there.

[past basin]

Okay, there's a couple 10 Gbps ports on that one, and they're probably ASMedia given it's an ASRock board. Try the card in the ports right next to your Network port there (9) and see if you still get the audio. Or the ones right under the Display port (12)

Those are the 5 Gbps ports, they're not usually affected by the USB controllers that have audio issues

[lime otter]

Heres the issue though, My 4K S card power cord is a USB C port.

I only have one USB C port on my PC in the back of my motherboard.

And that was the one I was using.

[past basin]

Ah. Any chance you've a USB-C to USB-A USB 3.0 cable kicking about to test with? That USB-C port on the motherboard is a 10 Gbps - if it's going to be USB controller related, that's one of the ones that would have the issue

Alternatively check for any motherboard chipset driver udpates, and or BIOS/UEFI updates or USB driver updates. Sometimes those ports can be updated to resolve the issue. Testing with the 5 Gbps ports though is the quickest way to confirm if this IS the issue though

Actually, if you run USB Device Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html does it show what USB controller you card is connected into (the green card icon above it is the controller)

Most of hte affected chipsets are ASMedia or AMD (which uses ASMedia designs), and 10 Gbps

[lime otter]

I found one. Its the one I use to charge my PS5 controller.

[past basin]

Ah, those are usually USB 2.0 - but it might be a 3.0, worth at least trying

[lime otter]

OH MY GOD IT WORKS!

ITS FIXED

YAAAYYYYYY

[past basin]

\o/

[lime otter]

https://tenor.com/view/wedding-crasher-hro-gif-25636997

Thank you so much sir!

You seriously are incredible doing all of this service for others by yourself here in this chat.

[past basin]

It's the 10 Gbps USB controller then. You might be able to find updates to fix it from the motherboard manufacutrer, but if not using it on the 5 Gbps port is fine since it's a 5 Gbps card anyway

Glad we got it working though

[muted lodge]

Just hooked up a new Elgato 4K X and I'm having trouble getting it to actually work with what I'm trying to do. I've looked at the official videos and I've tried looking for the answers myself but I can't find anything. Hoping someone here can help: I'm trying to use the capture card with my Nintendo Switch and OBS. I've connected everything the way the official guides say, multiple times, and it just doesn't work.

[molten hazel]

i am using passtrough and elgato studio with a elgato capture card neo to try and stream my ps5 to discord and the feed in the logs keeps changing the resolution randomly in elgato studio

any way to fix?

[lucid elm]

got a 4ks capture card and everything was ok but i noticed in obs that my capture card is running through desktop audio to as well as the elgato. i went to audio output and put capture audio only and monitor and output and even just monitor but it still comes out the desktop audio. Anyone else have this problem i don't remember this happening with my hd60

[lone crypt]

OBS settings > audio
Disable all the global devices.

[lucid elm]

what would that solve

[lone crypt]

It would solve The doubled audio you asked for help with.

[lucid elm]

so there is no way around it? that is what you are saying

[past basin]

Check that the card is set to Capture only in the source properties at the bottom

[lone crypt]

What? No. Disable the global devices so you only have the audio once. On the capture card source.

[normal sluice]

Hi, also just bought 4ks to connect with switch 2. Using Elgato studio but it says "my device is ready but nothing's coming through." I did changing settings at switch, unplugging hdmi and stuff. (currently using nintendo and elgato hdmi.) I am trying to connect to my gaming laptop. Any idea how I can do this 🙁

[past basin]

What colour is the LED on front of the card? And are you sure the console is connected to the HDMI IN on the card and not the out? They're reversed on some models so you may need to double check the label

[normal sluice]

white color. Using nintendo hdmi to connect to IN port to the card, Elgato cord from laptop>card at OUT. Also has usb C connected.

[past basin]

Don't plug your laptop onto the HDMI OUT, that'll confuse the card, as the laptop's HDMI is also an out

It's meant to go to a TV or monitor like a splitter. If you're not using it for that, you can leave it empty

[normal sluice]

wait im so dumb with these cords it confuse me, so i dont' need to connect HDMI from card <>laptop, but only need card<>nintendo + card<usbc>laptop?

[past basin]

Correct. Switch to HDMI IN, USB-C to laptop. Leave HDMI OUT empty (unless you plan to connect it to a TV or monitor to view there at the same time)

[normal sluice]

OO okay so i just unplugged, restarted the program but still no input signal 🙁 on OBS it's a black screen.

[past basin]

What colour is the light on the card now?

[normal sluice]

same, i think its like mix of white pink purple but its neonish white

[past basin]

YOu might also have to unplug the USB on the card for a moment and reconnect to reset it, where it was connected to the laptop's output

Ah, have you tried the card with Elgato Studio yet? That can detect some issues that OBS cannot

Close OBS before trying it with another app though, only one app can use the card at a time

[normal sluice]

Ive been only using studio for now, was just testing with obs. I unplugged the card (everything) and plugged in, blue light blinked for about 5 times and back to white

[past basin]

Try restarting the Switch 2 dock as well, sometimes that gets picky after it gets bad settings or after it does it's auto firmware updates. To do that just leave the Switch 2 disconnected from power for about 30 seconds, ideally with the console off the dock too, to be safe

[normal sluice]

nothing 🙁 tried restarting, unplugging from source and dock and such

[past basin]

What firmware is your 4K S on if you go into the Device Info section in the top right of Studio?

[lucid elm]

i did i just dont understand why i would disable my desktop audio i did not have to on the hd60 and it worked fine

[past basin]

HD60 would have differnt driver setup, which can affect things. Did you check that the 4K S was also set to capture only in the Source Properties? If it's not it'll route to the global audio like jnTracks was suggesting

[normal sluice]

MCU: 25.12.3 Base : 25.7.23

[lucid elm]

audio output mode is set to capture audio only

[past basin]

Good. You could also check the global audio settings Jn was talking about to see if there's any of those defaulting to your card. If you have the Windows Listen To feature enabled on the card it would also wind up in your Desktop Audio. There's a few settings that can wind up routing the audio there since Desktop Audio gets all playback from the setup - one of the first things I turn off on most of my OBS installs tbh, because it can cause some confusion

[past basin]

hm. Same version as my own I think. If you check in Studio, pull out the right side pull out menu using hte button up top, left of the gear icon. Set input EDID mode to Internal and try restarting the Switch 2

It's possble the connection hiuccup earlier tripped something up - since there's nothing in the HDMI OUT we can use the internal mode there to work around some potential tripping points

[lucid elm]

ok well thanks anyways ill just return it then ill just use the old one since it works still

[past basin]

Wait I think I missed something here? It wasn't working after you turned off the global audio?

[lucid elm]

no it was but im not gonna disable my desktop audio just have it only come through elgato i am not paying more to be restricted

[past basin]

Okay, the fact you wanted to turn it back on wasn't clear, sorry. I thought you were only asking for clarification on why it had to be turned off

When you added the card was it added only as a video capture device?

[lucid elm]

yes

[past basin]

Check in OBS main settings, under audio - make sure OBS didn't add it as a default source to anything in there

also check that your monitoring output device is set correctly if you scroll down further to the Advanced Audio section

You may also need to check that it was not setup as a "listen to" device in Windows audio. Open the control panel for that (Press Windows Key + R and type mmsys.cpl and press OK in the box that comes up) then to to recording and check properties for the card, make sure on the listen tab nothing is turned on

[normal sluice]

still no ugh 🙁 not sure what else to do here.

[past basin]

The HDMI cable you're using was the one that you used previously with the TV, right? Does everything still work when connected to the TV - would be good to know if something on the Switch 2 didn't get tripped up

[normal sluice]

cables are new, the one I'm using to connect is the one included in elgato, I can't really test if this works or not tbh. (cause I got no TV)

but I also tried with Nintendo hdmi cable and it didn't work, I can try one more time but still

[past basin]

Can you test it on the computer monitor by any chance? if not I would swap those cables just because we've made a few changes here since we started

[normal sluice]

it's a gaming laptop so I got no monitor I can hook up to. (unless you are talking about different method)

[past basin]

ah, that would be an issue, yes

Ideally we'd like to rule out issues with the video output - I've seen occasional reports of video problems with the early Switch 2 docks, and the like. Have you ever tested it with a TV anywhere before?

[normal sluice]

noo.. I don't have TV at all so there's no way I can test these things. :<

[past basin]

Okay, do you have anything else you can plug into the card to make sure it's working? Even the laptop's own HDMI OUT to the HDMI In would get it to show the laptop's screen to rule out some potential issues

Alternatively do you get any video if you boot the Switch 2 in recorvery mode to make sure it's on the most basic display settings? (https://en-americas-support.nintendo.com/app/answers/detail/a_id/68539/~/how-to-update-nintendo-switch%26nbsp%3B2-in-recovery-mode)

[normal sluice]

okay so I did my laptop>card and it worked, it shows my screen.

[past basin]

Okay - so either it's not playing nice with the Switch 2, or there's a problem with Switch 2's HDMI Output. I'd try it in recovery mode to see if there's any change there

I can say from experience that it SHOULD work fine with Switch 2. So my first concern is that's not outputting right

(we can also rule out the HDMI cable since it works with the laptop)

[normal sluice]

currently on recovery screen (where we can update) but still no signal on studio

[past basin]

argh

[normal sluice]

guess its the doc's out issue ?

[past basin]

Any chance you know anyone you can borrow a monitor or even another Switch 2 dock from to test?

That's my first guess - I'm trying to think if there's anything else that could be up, but nothing is immedaitely coming to mind

[normal sluice]

I can actually bring this to work tomorrow and ask friend lol, i will try there.

[past basin]

Might be a good idea, you've gone through most of the other checks I can think of

[normal sluice]

gotcha, thank you for helping. I shall be back if nothing happens 🙁

[past basin]

Good luck with it! I'm going to try to get mine reconnected there in a bit to see if they changed anything lately

[normal sluice]

i am so dumb i figured out : I have to connect charger to the dock not the switch! 😳

[past basin]

oh. That'd do it! Glad you managed to sort it out

[normal sluice]

so happy now man i was getting scared haha, thank you so much and i hope your pillow is cold all side :>

[past basin]

haha, thanks. Good to hear you got it sorted - I was scratching my head on that one

[viral flume]

Hey!
I’m having a reproducible issue with a PS5 connected to an Elgato 4K Pro in OBS.

The PS5 signal seems to come in at 59.94 fps, not true 60.00 fps. If OBS is set to 60 fps, I get a repeatable stutter about every 16–17 seconds. Setting OBS to 59.94 fps removes that specific periodic stutter.

However, even at 59.94 fps, OBS can still become heavily choppy after roughly 20–40 minutes. When that happens, OBS preview stutters badly, while 4K Capture Utility can sometimes remain perfectly smooth at the same time. Restarting OBS, or briefly changing the OBS FPS setting and switching it back, temporarily fixes it.

I already tested:
• different EDID modes
• new OBS scene and new capture source
• OBS as administrator
• different resolutions
• a new Windows user profile

I also noticed that opening 4K Capture Utility first and then opening OBS seems to improve stability.

If any moderator or Elgato staff member has seen this exact behavior with PS5 + 4K Pro + OBS, especially the 59.94 / 60 fps issue and the delayed stuttering after longer runtime, I would be very grateful for any help.

[past basin]

That's normal for the PS5 - it prefers NTSC version of 60Hz which comes in at 59.94, which means an extra farm gap right on the timeframe you're seeing when converting to 60 even. I think you'd need a purpose made EDID to force it to 60 tbh.
Not sure what's goingon with OBS, but I'd suggest loading your log from a test session into https://obsproject.com/tools/analyzer or checking if there are any warnings in the log. (it makes a new log every time you start it, you'll find them and the ability to upload the current one through the help menu - if uploading current one make sure to make a test recording first).

[burnt wasp]

Hello ! Is Elgato 4KX UVC compatible?

[lone crypt]

Yes

[burnt wasp]

Ok thank you very much !

[warped ledge]

@viral flume Hi, are you running a dual pc setup?

[viral flume]

Hey, No, this is a single PC setup.
My PS5 is connected to an Elgato 4K Pro installed in the same PC that is running OBS.

[viral flume]

Thanks, that makes sense and matches the 16–17 second stutter I get at 60 fps on the PS5 signal.
What I’m seeing is that at 60 fps in OBS, everything else runs fine without stutter, but the PS5 signal starts stuttering every 16–17 seconds.
At 59.94 fps, that periodic PS5 stutter is gone, but OBS can still become very choppy after around 20–40 minutes, which makes both recording and livestreaming unreliable. In some cases, 4K Capture Utility may still remain smooth while OBS becomes choppy.
This is a single PC setup with a PS5 connected to an Elgato 4K Pro in the same PC running OBS.
I’ll do a proper test recording and upload the OBS log to the analyzer. Thanks for the suggestion. Should i upload the log here? Do you think this is fixable?

[warped ledge]

curious on the OBS settings too...

[viral flume]

I can send the pictures of my settings if needed.

[warped ledge]

Yeah, can you include your pc specs? I’m wondering if maybe you need to tweak some settings. Also, maybe update the drivers for the capture card.

[digital star]

When I use OBS for streaming with my PS5 the sound quality sounds muffled all the time Is that an easy setting fix?

[past basin]

Depends on your setup and if you're on PC or Mac.
Usually that's related to noise cancellation getting applied on the card - if your'e on macOS check that your mic mode in the menu bar isn't set to Voice Isolation when OBS is open.
If you're on PC, do you get the same effect with other apps like OBS Studio?

[digital star]

I'm on laptop and no I do not get that when on other apps. I have twitch connected to OBS to stream my game play on

[past basin]

So a PC laptop? Also that last question was meant to be, do you get the same audio issue if you test with Elgato Studio (sorry everything is a Studio app these days I tripped up there)

[digital star]

ues PC laptop. no I don't get issue when with Elgato Studio, If you mean when I enable app do I hear that same noise then NO

[past basin]

What do you mean by enable the app here?

Launch the app?

[digital star]

using the app smh

my bad

[past basin]

All good. Okay, if it's only in OBS, mute the card then add it again as an audio input capture and see if that clears it up. That can resolves a few hiccups OBS can run into when pulling audio through the card

[digital star]

Ok ight me dumb question how i do that lol

[past basin]

Mute it on the Audio Mixer by clicking the little speaker icon under the volume bar. Then click the plus button at the bottom of your sources, and add an Audio Input Capture. The card should show up as an option when you select the device there

[digital star]

it doesn't show up they may be the problem

[past basin]

How did you add the card into OBS?

[stoic hull]

Do you recommend always updating your firmware to the latest version, or is it like iPhone and Nintendo systems where it’s not good to always update

[past basin]

Generally the recommendation is only update if you're hitting issues, or if there's a new feature added you need in the firmware notes.

[digital star]

I honeslty can't remember but i know I went into add a source

[past basin]

Did you add it as a video capture device, or did you do something like capturing the Elgato Studio app?

[past basin]

That's showing as Game Capture. Game Capture is used to capture games running on the PC itself. Do you have another profile for the Playstation 5 capture or something? Or the other scene?

[digital star]

beleive in Elgato Studio app

[past basin]

Let me check something - maybe Game Capture works ont he Studio app too.
But for a capture card ideally close Elgato Studio entirely, and add the capture card as a Video Capture Device in sources

Capturing an app with another app is kind of a last resort usually as it can result in other issues

[digital star]

oh boi im so lost lol

so I don't need open the Elgato studio app

[past basin]

Nope

[digital star]

thats only time it will showl up in OBS is when its open

[past basin]

Huh that does capture it as fullscreen too. I didn'lt even know you could do that

If Studio is still open, OBS won't be able to access the card directly, that's why you need to close Studio first

What specific card are you using there?

[past basin]

Is that a HD60 X, 4K S or 4K X? Can't read it in the picture and all three of them look the same

Actually doesn't matter too much. All of those models setup the same so you can follow hte HD60 X video to add it in. https://www.youtube.com/watch?v=27fYbUln-Vg

[digital star]

do i need a different better one

[past basin]

Nah, HD60 X is solid

Just wanted to check the model as some of them like the internal PCIe cards can setup a bit differently on some things

[digital star]

to do what it says in video do I need disconnect HD60x

[past basin]

Shouldn't need to no

[celest tartan]

can someone help

[ember lynx]

On Elgato 4K S, where I have connected it with my Switch 2. When I then want to stream my OBS gameplay on discord to some friends it shows the video but not the audio. Is there a reason why?

In OBS Audio Advanced Settings I've changed the Audio Monitoring to Monitor and Audio, I've also changed in my Switch 2 the audio to Stereo.

I've also downloaded Elgato studio, updated the hardware. And when I stream Elgato studio to my friends instead the audio and video both works. Which I'm happy but don't understand why it won't work on OBS where there is audio.

Im out of ideas as to why it does not work OBS, if someone has advice I'm open to suggestion for more troubleshooting steps.

[lone crypt]

This is about the different ways OBS and Elgato studio do virtual camera.
OBS does not include audio in the virtual camera.

So if you use OBS virtual camera to share to discord, you also need to click the settings in the discord share menu (where you selected OBS virtual camera) and choose the capture card as audio device.
(Discord will then get audio directly from the capture card instead of from OBS virtual camera)

[ember lynx]

I sincerely appreciate your reply and clear instructions, my friends can now hear the audio alongside with the video with the solution you wrote. I am so grateful! 🌻

If I may ask another thing here thats something completely different related to OBS.
When you add the capture card as a Video Capture Device under "Sources".

When you then change the resolution, how much fps it should have etc instead for leaving the tab "Resolution/FPS" type to "Device Default" it feels rather laggy but I don't see my CPU or RAM going crazy when I check on task manager.

When I change back to "Device Default" game stream runs flawlessly again with no weird choppy lagging. Is there something more I need to check on OBS setting if I were to want to have like.. 1440p 120hz which Elgato 4K S supports?

(referring to this in OBS when you add the Video Capture Device as source)

[lone crypt]

4ks can do 1440p120.

I think the device default setting following what the switch output is set to. (See where it says “match output fps” ). So this might be just fine.
But make sure your OBS canvas is set to the resolution and fps you want to capture.
OBS probably defaults to 1080p60 so capturing 120hz would be pointless in that case.

For testing, does it look smoother when you use Elgato Studio?

[ember lynx]

It looks smoother on the Elgato Studio but there it is stuck on 1440p60gz SDR (Ive disabled HDR) since my monitor doesnt support it.

I can try getting a clip out of it for difference if it could help troubleshooting so you or someone else can see the issue at hand maybe.

But Im guessing on Elgato Studio it'll get higher hz if I play a game that supports higher than 60hz maybe

[past basin]

Elgato Studio should be matching your soruce device output. Note that Switch 2 will stay at 60Hz until you load into a 120Hz game. What game are you trying to capture - there are very few Switch 2 titles that support 120Hz mode

[ember lynx]

Ah that could explain it yeah. It was Pokemon Z/A and when I looked it up it didnt seem to have 120hz support.

[ember lynx]

Here is videoclip example when I just change the resolution in OBS instead for leaving on "Default Device"

For reference my nintendo switch 2 on TV settings has 1440p enabled since my monitor supports it

Clip 1 and Printscreen of OBS