capture-cards

[soft crest]

ill double check tho

Nah it’s the ps, it’s just completely gone, ive plugged in my ps to my best monitor and it’s saying it can even do 120 on. 240hz monitor

Right I’ve done it holy moly, thanks for the help @lone crypt much appreciated

[lone crypt]

So wait, still problem, or solution found?

[soft crest]

found the solution

[lone crypt]

You said even direct to the display it can’t to 120? So maybe it’s the cable?

[soft crest]

the most boring and obvious one in the books

all i had to do afterwards was press on and off on the ps lol

[lone crypt]

Oh oh!
Yeah sorry; sometimes you have to power cycle everything in the setup to get them all to resync and get the updated EDID setting.

Seems to happen a lot with PlayStation

[soft crest]

No don’t apologise mate not your fault, my stupid fault for not realising, anyway thanks for the help. Be back tmrw probably 😂

[lone crypt]

Haha, ok!

[deft field]

Can someone help?

I want to record my PS5 in 2k at 120hz HDR using my elgato pro capture card. However, when I put the resolution at 2560x1440, OBS just goes blank.

Basically any resolution other than 4k doesn't appear or work

Also in the Elgato Capture App it is blank

I'm using HDMI 2.1 cables one of which was provided with the 4k pro

[lone crypt]

Which capture card?

[deft field]

4k Pro

[deft field]

Also when I have 4k on OBS it was too big for the canvas although everything was set at 3840x2560 including OBS settings

[lone crypt]

Hmm so I think first guess on the blank screen might be an edid setting.

For the OBS canvas, I bet your source already existed and might have has some scaling. If you right click the source and go to transform > reset transform. It will revert to the actual size of the source.

If that’s the same as the canvas then they will be the same.

Or… you could set this source to stretch to fit canvas, and then it will always stay the same size as your canvas, no matter what either of their actual pixel dimensions are. Still always look right even when you’re swapping between resolutions.
(And that will also still be 1:1 with no scaling if there actual sizes are the same)

[warped ledge]

did you ctrl+F to make it fit your screen?

via the source?

[deft field]

Thanks, I have now got it to fit the screen. However I only have the option to record in 4k and 1080p. But I want to record in 2k 120hz

[warped ledge]

you might have to force the EDID to 1440P in Elgato Studio for it to behave the way you want.

[nocturne crest]

my headphones are 44100 hz, speakers are 48000hz. All are set values and doesn't let me change to anything else

[deft field]

Thanks, I've now got it to 2k in OBS by using the Elgato Studio. How do I record at 120hz? Because it only says 1440p59 (HDR) in Elgato Studio.

[warped ledge]

depending on your console/dual pc, setup you might have to look into the settings of the console.

I also put my properties to the highest FPS, and when I switch to a supported game in 120 it works for me in 120

[acoustic raft]

@past basin plz Hey friend, one more question if you can help: to have greater stability... is it necessary to plug Switch 2 into the 4k card, the 4k card into the Mac Studio, and the HDMI output into another monitor?

[deft field]

Should I put the OBS settings fps to 120? And Elgato to highest?

[warped ledge]

if OBS is giving you 120 and you want a set frame rate yes, if not keep it on highest, or matching FPS.

[vast leaf]

Hello elgato support Team i cant use my elgato game microphone ever since i got my capture Card please help me ad fast as you can -JobieV2

[warped ledge]

are you using a headset, or party chat?

[vast leaf]

Im using Chat link pro and my headset

[warped ledge]

did you setup a 2nd mic for your stream?

[vast leaf]

Yes

[warped ledge]

ok, and the capture card software did you change the audio to analog?

[vast leaf]

Yes

[deft field]

Thanks for your help!

[warped ledge]

you're welcome!

[warped ledge]

is usb suspend off, and have you tried a different port to make sure video and audio are working from the capture card?

[vast leaf]

Wait i think it works

[warped ledge]

yay!!!

[past basin]

The connection to a monitor on the HDMI OUT is optional if that's what your asking. Otherwise I'm not 100% sure I get the question

[warped ledge]

you're correct via the context. They were asking if the output was needed.

[vast leaf]

But all the people Sound so wierd on my stream

[warped ledge]

are all the cables secure?

[vast leaf]

Yes

[warped ledge]

not sure on the audio issue, if all is working.

[vast leaf]

What

[warped ledge]

you said peeps sound weird, not sure why if all is working.

[acoustic raft]

You understood everything correctly… it just seems that when I connected the HDMI to an optional monitor and switched to the eDID display, it became stable! But I still need to do more tests.

[past basin]

If you put the EDID on Display it may have issues when there's no display on the HDMI out though, so keep that in mind

[warped ledge]

I use Internal for this reason alone, unles Dual PC, then Display.

[bitter jolt]

Hi team! Sadly, I am back with this same issue. I don't know what is going on, but I am tearing my hair out trying every troubleshooting step. I am convinced at this point that the issue lies with capture card as it sporadically has an audio signal and works perfectly for recording, then, if either machine goes to sleep or a cable get's bumped or something random happens, the audio is gone and will not come back no matter what I try. Video works perfectly and I can see the signal being sent to the HDMI port, but nothing in OBS or Elgato Studio. I am on the HD60x which is plugged directly into my Macbook Pro via USB-C to USB-C with 40GB/s capabilites.

Ok, I swapped cables (again) and it is now working. My solution for now is switching back and forth between: OG Cable -> USB3.0 dongle OR USB-C to USB-C cable directly into macbook. Both work and don't work 😄

[warped ledge]

disbale usb suspend.

[bitter jolt]

I never even thought of that. Is there a standard way to do so on Mac? From what I am seeing online, one option is Caffeinated

[warped ledge]

hm... I think Mac OS is the exception. I've never had issues with it before.

I never use sleep mode though.

[bitter jolt]

Gotcha, I appreciate the suggestion. Would the video still work if the USB port was suspended? Or would it be that the capture card has issues coming back from suspension?

[humble marsh]

Hi guys! So, this is the issue I am having: when recording on OBS with my capture card elgato 4k S. My sound just isn't matching up with the video. It's fine while I am playing, but when I play the replay, the sound just doesn't match the video.

It can be ok for a short while but after that the audio just doesn't sync with the game play. This is when recording or streaming

[past basin]

Try muting the card and adding it again as an audio input cpature. I've seen OBS do weird things with the audio when pulling thorugh the video feed, that can be sorted out by getting your audio from the card's audio interface directly

[torpid pebble]

hey so i just joined to ask for some help i don't know why but it feels like the caputre card is like stuttering? take a look for yourself

I had to take multiple takes bc discord won't let me sent one big one

[past basin]

Not really seeing any stuttter there. Did you review the recordings? There are situations where the preview can stutter and not the recording - or certain apps may have issue with the video playback depending on the codec you record with.

[torpid pebble]

Codec?

It just seems to me that its a little laggy when it's moving and it doesn't look as smooth as it does handheld

[torpid pebble]

also NOW im having a new issue. when im playing Kirby Air Riders the recording just freezes

[humble marsh]

Thank you. I will give this a shot today

[lone crypt]

Codec refers to your encoder settings.

[deft field]

How do I record at 4k 60fps HDR but play at 4k 120fps HDR with an Elgato Pro?

When I set it to 4k120fps on my console the screen on Elgato Studio goes blank but I can see it in OBS. However, if I then close OBS and relaunchit then I get a blank screen and it only gives me the option to record in 1080p.

Then no option in Elgato Studio App works for me to see my console screen again, it's just blank.

[past basin]

What app and settings are you recording with?

[past basin]

Assuming you mean the 4K Pro, you cannot. When source signal is above 4K60, the recording options drop to 1080p so the card can keep up. https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates . The exception is a dual PC setup', setup to clone the display via software like OBS instead of Windows (as Windows cloning drops HDR), or instead of passthrough.

[deft field]

I have my PS5 wire plugged into the in port and my TV plugged into the out port of my Elgato 4k Pro. I have the monitor of my PC on, to control the settings in OBS.

My TV will be in 4k 120fps HDR but the recording I want in 4k 60fps HDR.

[past basin]

Can't do it. When the Source is over 4K60, the recording option drops to keep up.

[deft field]

So is it best to record in 2k at 120hz?

[past basin]

If you want to record in 120, yes

1440p120 would be the way to go

(2K is a cinematic format, I have no idea why people started calling 2.5K that)

[deft field]

Thanks, but since playing around with it my Elgato Studio has gone blank but I still see the capture in OBS.

Is there a way to fix it?

Or is the Elgato Studio App a little buggy?

[past basin]

Restart the app, and/or PC

[deft field]

Ok thanks

[past basin]

Also make sure OBS is closed first

[deft field]

Thanks

[past basin]

While 4K Pro does support multiapp if both apps request different resolutions things can get weird in some situations

[deft field]

Thank you for the help

[past basin]

Good luck with it!

[pseudo oasis]

I just turned on my 4k60 s+. I haven't used inlt in awhile and the status led flashes red 2 times then stays red for 2 seconds. Do you know what that means?

[lone crypt]

https://help.elgato.com/hc/en-us/articles/360038801672-Elgato-Game-Capture-4K60-S-Blink-Codes-for-Lights

[pseudo oasis]

that means it can be anything

It somehow started working

[dire spruce]

Which do i need to download for windows?

[lone crypt]

Is your cpu a x86/x64c like one made by intel or AMD? (probably)
Or is it an ARM cpu?

[dire spruce]

Intel core 7 i think

[warped ledge]

64 should be fine.

[deft field]

I tried to play in 4k HDR 120fps but record in 4k HDR 60fps but was unable to and now understand that I can't with my Elgato 4k Pro.

However, now I just get a blank screen on Elgato Studio but my PS5 display appears in OBS. I was wondering if I've messed up a setting somewhere or does it not matter that my PS5 doesn't display in Elgato Studio since I won't be using that to record?

[warped ledge]

you might have to change the EDID to Default.

[dire spruce]

It was thank you, Now I have the issue of the moniter i use for the xbox going really grainy when its coming from the capture card

[warped ledge]

check the cables, or reconnect them.

[dire spruce]

Iv'e used 4 different cables and still the same result lol

[lone crypt]

grainy... are the colors washed out a grey looking blacks? Probably a color range mismatch; maybe incorrect HDR setting.

[dire spruce]

Pixel kinda grainy, as if im playing on a tv from the 80s

[lone crypt]

would be easier with a picture or video clip. I'm not sure from the description alone.

does the capture look like the passthrough display? so will it show what you're talking about if shared with us?

[dire spruce]

My phone camera isn't picking up on it it looks slightly blury

[lone crypt]

Does that mean the capture does not have the same look?

[dire spruce]

Capture card monitor looks fine but the monitor for the xbox is having the issue

[lone crypt]

clarifying the language.
I think what you're saying in that the app recording the gameplay, the preview on that app looks good. The captured clips look good.
But the video on the passthrough display looks wrong.

Is that right?

[dire spruce]

Yeah, aplologies i'm no a techy persoon lol

[lone crypt]

It's ok, I just want to make sure we have the info.

Ok my first thought to check is verify that the console is still runing at the expected resolution. Like if you're used to 4k or 1440p, if the console switched to 1080p that might look blurry on your display, but the capture might look fine because it's smaller physically in front of your eyes, so you didn't notice.

So check that the console is doing the resolution you're expecting, and that the capture is in fact, seeing that resolution.

And I would probably power cycle everything and turn it all on again.

[torpid pebble]

Im using Elgato studio with the Elgato 4ks on 2160p 4K UHD

[dire spruce]

That was perfact thank you, it turns out the capture card made the xbox change it to like 600 instead of 1080 😂

[lone crypt]

There we go. So switching back and now it's all happy?

[dire spruce]

Yeah all looks perfect

Thank you so much bro 🙂

[lone crypt]

[deft field]

Working again now, thank you

[warped ledge]

you're welcome

[lost steppe]

Hello guys someone sold me an Elgato hd60s and he affirmed i would be able to stream my switch 2 , now that im home it doesnt work did i got scammed? it says i need to use a USB 3.0 but this is what i am using and i tried like 5 different cable and the message doesn't change..

[past basin]

If you bought it used and it's prompting about USB 3.0 connectivity, the usual issue is the seller didn't include the original cable and included one that's only USB 2.0. Does the cable have any kind of speed inicator, 5 Gbps, USB 3.0, SuperSpeed, SS, or a blue insert on the USB-A end?

Keep in mind that most cables you have, especially charging ones, are likely only USB 2.0 for data rate

[lost steppe]

I used the one i bought on amazon ; those one specifically -> INIU USB A to USB C Cable, [3... https://www.amazon.ca/dp/B07Y2XQYGG?ref=ppx_pop_mob_ap_share he didnt gave me any USB cable so i bought some

[past basin]

480 Mbps is a USB 2.0 cable. 3.0 is 5 Gbps. You need at least 5 Gbps for HD60 X.
That cable's only 3.0 is the quick charge version, which isn't related ot the data spec

[lost steppe]

i have the HD60 "s" tho not the "X" does it change something ?

[past basin]

Sorry, yes. HD60 S and X both need USB 3.0

[frozen crag]

Can anyone help me? My screen only goes black when I activate 4 k, my monitor is 4 k 240 hz, when I activate it in the application the ps5 stops transmitting in 4 k

[past basin]

What do you mean activate it in the application? Changing the recording options shouldn't affect the feed, and the PS5 is what should be setting the source signal.

If you're changing EDID settings you generally shouldn't do that unless you're trying to fix another issue, and may have to reboot your console after doing so

[frozen crag]

The 4k capture app when I put in its configuration the 4k quality it gets a black screen

[past basin]

To confirm, are you changing the recording settings, or are you overiding the EDID input mode?

Because generallt he resolution is set on the console for the source signal. EDID is set for troubleshotting, and recording set if you want to record in speific settings - but recording shouldn't affect the source signal only what you capture.

[frozen crag]

It's only on a black screen

My monitor is 4k 240 hz

[past basin]

Okay, so 2160p is set on the PS5. EDIDs are default. Good starting point.
Can you go back into settings, and on the device tab set the Input EDID mode to Internal, then either restart the console or run 1440p test mode to make it resync available display modes and see if that helps

[frozen crag]

I put more it didn't work.

In 1440 it opens, but I want it in 4 k to record content for YouTube

[past basin]

Does you your monitor turn on DSC at 4K?

And console was restarted or resynced there? (1440p test mode was only being run to tell the console to check available modes again, we don't actually need to to do anything specific with 1440p)

If the monitor is removed from the HDMI Out of the card, do you get 4K in the app then?

[frozen crag]

Yes

[past basin]

If it forces DSC on at 4K, then that is likely the issue - https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

As far as I know there's no capture card on the market than can capture from a DSC video feed.

[frozen crag]

I didn't understand

[past basin]

Unplug the monitor from the capture card, see if it gets signal on the app then.
It probably will if DSC is the issue (though you might have to restart the PS5 first)

[frozen crag]

I disconnected it and it gets a black screen the same way

[past basin]

And the console was restarted or otherwise made to redetect displays? The PS5 often doesn't detect changes like that without intervention

[frozen crag]

When you restart and remove the cable, it looks like this

[past basin]

Try it with the newer Elgato Studio app, see if there are any firmware updates for the card

And try booting your PS5 into safe mode https://www.playstation.com/en-ca/support/hardware/safe-mode-playstation/

[frozen crag]

I updated and there were no changes

[past basin]

Restart the computer, cold reboot. Full power off, turn off PSU for about 20 seconds to completely discharge the card, then reset.
For testing right now, leave the HDMI OUT of the card empty - if the monitor that was in the HDMI OUT does DSC at 4K this is never going to work with the monitor in place so we want to rule that out.
Was there any change at all when it was booted into Safe Mode?

[full umbra]

Hello,
Purchased a 4K X and I've tried 3 games on my Xbox. My Hero Ultra Rumble / Tekken 8 / Overwatch.
My Hero works and so does the home however when I start Tekken 8 or Overwatch it says 2k not support. These are the only games I've tried.

I'm using the correct cables. 3.2 10gbps and the Series X/Capture card HDMI's. Not sure what the port is I'm using as I'm not that good with technology but I know the USB-A port is red with SS written above it. I'm using streamlabs desktop.
I'd suspect it's a setting somewhere considering one game works? Just have no clue what it could be. Or would an under performing USB port cause this? I don't think the port is 3.2. Maybe 3.1?
Thanks

[past basin]

If it's complaining that there's no 1440p support, check the Input EDID on the card using Elgato Studio or 4K Capture Utility. By default it should be setup to Display for that card, meaning it should pass along any display mode supported by the display connected in the HDMI OUT port of the card. If it's not, try setting it to Merged, and failing that Internal (the latter should expose all modes of the card, regardless of if the display supports it or not)

[pliant vapor]

I just buy elgato 4ks, why elgato didnt have software live streaming for 4ks?

[past basin]

Likely because most people use other apps like OBS Studio, Meld, or things like Twitch Studio or TikTok Studio with the card

[pliant vapor]

But 4kx and neo got the live stream elgato software with 4k utility software why 4ks not getting it?

[past basin]

4K Capture Utility doesn't do live streaming. They haven't had an app for live Streaming since the old Game Capture HD app for the older cards like HD60 S

(so there's no first party streaming app for 4K X or Neo either)

[pliant vapor]

Oh wow, i thought the 4k capture utility got live stream feature

[past basin]

No, closest was "Stream Link" so you could use it with things like OBS as a NDI source. But it's generally better to add the card directly to most apps

[pliant vapor]

Ok 1 more question if i stream on obs to stream my nintendo switch how i play fullscreen in my 1920x1080 resolution monitor?

I want like the elgato studio fullscreen when playing

[past basin]

If you have two monitors, use the HDMI passthrough (HDMI OUT) on the card.
If not, and you just want to play on the preview feed, right click the capture card in the sources list and choose the projector options at the top so you can pop the card out as fullscreen or it's own window

[pliant vapor]

yea but the projector option not really fullscreen its cutting the game screen

[past basin]

It shoudn't unless your OBS or Source resolution isn't set right

Are you using source projector or preview projector?

[pliant vapor]

I forget about im using between them? Is there any difference?

[past basin]

Preview will be set to match the OBS canvas size in your settings. Source will match or scale form the resolution of the capture card's source properties

(preview will also have anything else you have in your scene in the projector, but here we mostly want to use it to determine where we're getting the resolution if it's cropping off)

[pliant vapor]

Not really fullscreen

Unlike the elgato studio

Sorry the video is black because my nintendo got shut down

[past basin]

That's Streamlabs not OBS. I'm unsure if they handle it differently. OBS you can set to fullscreen

you might be able to right click that and go to fullscreen (or double click). I'd have to check how they do it

[pliant vapor]

Oh welp my mistake, its fixed by clicking the text on streamlabs obs

[past basin]

Ah, at least it was an easy fix

[full umbra]

Thanks. I changed it to Merged and it worked. Strange thing though was I changed it back to display and it's now still working?
The internal was set to default I believe.

Oddly though my TV settings have been reset? "LG C3"

Oh well, at least I know how to sort it out now if it ever happens again.
Again thank you so much for your help.

[past basin]

Might have been bad EDID data cached (eg card and/or console powered on while the monitor wasn't there to pull the ID from then didn't refresh til you changed it)

Glad it sounds like it's working though

The TV settings resetting shouldn't be something that happens though, unless the TV is one of those ones that have a different compatibiltiy mode for PC resolutions like 1440p

[vast leaf]

My capture Card Audio Sounds distorted what should i do

[low elm]

So I just bought a 4k X card and I am trying to stream mobile games from my Ipad but I am not getting any audio output from the game sounds. Any help on how to what I need to check to get the audio playing in my ears while plugged into my PC via capture card

[past basin]

Distorted in what way? So you have an audio clip?

[hearty otter]

You will have to use a mixer of some kind. I use a software mixer myself, VBmeeter Banana because elgato is not supporting Win10 anymore. I would rather use theirs but without support...

[past basin]

Is tehre any other audio hardware connected to the iPad? Earbuds, etc? Do you get audio if you hook the HDMI adapter from the iPad direct to a TV or something instead of the capture card?

[hearty otter]

You cannot use HDMI for the audio through a capture card

[past basin]

You can capture audio from HDMI with the capture card - the use of something like Voicemeeter is to be able to split the audio on the other computer so you can send one copy to the HDMI while still hearing it. Voicemeeter is not applicable here as the soruce is an iPad

[hearty otter]

Nope. If you plug in an HDMI through the capture card, you will not be able to do audio. You need vbmeeter on the FIRST system you are sending out the HDMI signal. It takes both the HDMI and your sound from the first system and sends both to the other computer combined. I know because I had to go through this entire lesson back when I started streaming. You cannot just plug in an HDMI cable and away you go.

[past basin]

You can entirely capture HDMI audio on a capture card. But yes you need to split it on the first system if you're working with Dual PC, otherwise you need to route all audio to HDMI and not listen locally.
Again though this is not a dual PC setup - they're capturing an iPad. Audio works differently there

[hearty otter]

For him to get audio on the second unit, he has to do exactly as I said and you just reiterated.

[past basin]

He literally CANNOT. It's an iPad, not a PC

[hearty otter]

Well, than he needs an IPAD equivelant unless Apple does HDMI differently.

[past basin]

It runs iPadOS, the audio routing options are exteremely limited compared to Windows or macOS, yes. That's what I'm saying

They will genereally need all audio routed to go through the HDMI adapter they're using with the iPad, and listen through the cpatured feed on the PC, since it's single output at a time only.

That's why I'm suggesting they check with a TV connection first - confirms if the HDMI adapter/iPad setup is the issue, or if the card isn't picking up the feed, tells us where to start.

If it was a full macbook you're be right about splitting it via app or hardware mixer though

[low elm]

This is a weird one because I am using a USB C hub to plug the HDMI in cable to my ipad to get the video onto my PC monitor. I can get video but cannot get audio in my ears. It might be something in my audio settings on my PC. I just thought I would ask first

[past basin]

Does the hub also have a 3.5mm output? If so the iPad might be defaulting to that instead of the actual HDMI

[low elm]

does not

[past basin]

does the monitor have speakers in it, or a headphone jack so you can test if it's getting audio over the HDMI connection?

I think the iPad also has controls in the settings to change the audio output device. I need to dig mine up to see where that's moved at the moment

[low elm]

So my ipad is not detecting the HDMI input. The only audio I see is the IPAD speakers

[vale thicket]

Hey everyone! So I just got my first Elgato card yesterday, the 4K S. Setup is a streaming PC and a gaming PC. The streaming computer is reading the card, but for some reason my gaming monitor isn't showing me anything - it's like it's turned off, but it's definitely on. Hopeing someone here will have an idea of what's going on.

[past basin]

Yeah, if things are working right it should see either the display in the capture card output, or the catpure card itself as a audio output. If you have a monitor in the HDMI OUT of the card that doesn't have any audio capabilities though, go into the card's settings in Elgato Studio and set the Inpute EDID mode to Internal so it lists modes and features of the card instead of the display. In some cases using Display might pass along that the dislpay has no audio.

[past basin]

Are you getting video on the capture card though? If so try changing the input EDID in your case to "Display". May have to restart the gaming computer or at least disconnect and reconnect it to get it to pick up the change after doing this

[vale thicket]

I am not. I've reconnected all the cords at both ends and rebooted both pics. This is what im getting. Edited to add left is gaming, right is streaming.

[past basin]

How are things connected here? Did you connect them in passthrough, where the monitor goes to the capture card and the capture card goes to your GPU? Or did you do a cloned setup where the monitor and capture card both go to the GPU and you clone the screen in Windows (or your GPU app)?

[vale thicket]

I've got gaming to HDMI in, gaming moniter into HDMI out, usb cord into streaming computer.

[past basin]

Okay - disconnect the gaming monitor for a moment, and restart the gaming PC. That'll help give us an idea if the info form the monitor is conflicting with the info from the card

[vale thicket]

Okay, it's booting back up and the streaming computer is showing video plus I can see the normal stuff on my gaming monitor. Soo third time rebooting is the charm I guess? lol. Thank you for your help!

[past basin]

Guess so, glad it sounds like it's working now. Good luck with it!

[low elm]

Yeah... my issue is that my ipad is not detecting the HDMI as an audio source. I get video but no audio. Input EDID is on Internal and audio input is set to HDMI on elgato studio but the issue is my ipad not giving me the option to use the HDMI audio

[steep flume]

Eh.. my camlink pro don't get any signal from my hdmi cam?

Tried everything

Somebody issues aswell? any hardware updates that may cause it?

[past basin]

Hm. I wonder if the iPad has compatibility problems with that HDMI Adapter in the hub. Can't say I've seen it before where it could do the video and not the audio like that, but it should definitely be showing the card or display as a audio source if the iPad fully recognizes the adapter. The only one I have here for comparison though is the official Apple one.

[past basin]

Whta format is the HDMI output from the camera set to? Does the camera work as expected when you connect it direct to a TV or monitor?

[low elm]

So I did use the elgato HD60 S with this same hub and IPad with no issues, then i upgraded and got the 4K x and having this issue

[past basin]

If it recognized HD60 S as a audio device on the iPad it should recognized 4K X. Try restarting the iPad entirely after you've changed the card to internal EDID mode and see if that helps

[low elm]

Did that 😅

[past basin]

Any change if you use merged EDID isntead?

Also is is the same HDMI cable being used with the HD60 S and does it still work with the HD60 S if you have it on hand?

[low elm]

No change and I switch hdmi cables and no change

[dreamy wasp]

Can someone help me? My tv is saying capture card is not powered on and on my laptop in Elgato utility is saying connect capture device but everything is connected and light on capture card is on. What am I missing? Everything is connected properly and I believe my hdmi cords to be compatible

[lone crypt]

What capture card and what Elgato software?

[low elm]

I tried my phone and same issue. I’m going to buy another hub and see if that fixes it

[dreamy wasp]

I have the elgato neo and I downloaded game capture hd utilities from the website

[lone crypt]

That’s a super old, out of date app, which was end of life long before the neo was released.
Download Elgato Studio.

[dreamy wasp]

Okay so I can see my ps on my laptop now so thank you! But what about my tv? Can’t see it there

Nvm I got it on my tv now too. Thanks so much I really appreciate your help!

[lone crypt]

Probably needed a power cycle or something.
Glad you’re up and running!

[frozen crag]

I did what you said and it's still on the black screen

[frozen crag]

I managed to solve the black screen problem in the 4k passage by myself.

What to do, if you've tried everything and it didn't work, turn off your PC, check your motherboard slot, move the elgato board and put it in another x16 slot

In my case I can do it this way, I hope I helped someone

[thin jungle]

Whenever I try to play anything on 1440p 120hz my elgato captures everything with a lot of pixelated artifacts, has anyone been able to fix it?

[urban charm]

Evening everyone. Any ideas why my 4KX would show up in display settings but be greyed out? When I try to duplicate it asks if I want to keep settings and then auto reverts?

[past basin]

Glad you got it working. Very weird that it turned out to be a PCIe issue - that's why I had you test with Elgato Studio instead of 4K Capture Utility earlier, because the new app should throw an error on PCIe problems while 4KCU just gets a black screen or signal issues. There were no warnings about reduced PCIe bandwidth or anything in Studio earlier?

[past basin]

What card? 4K S? If so update your copy of Elgato Studio to 1.0.5 and install the firmware update that it'll tell you about after that update.

[small spruce]

G'day, I have been running the 4k pro MK 2 for a few years. Is the newer 4k Pro a reasonable upgrade?

[past basin]

Usually that only happens if the GPU is essentially bandwidth capped on how much it can render at once. That tends to only happen when you have multiple monitors with high resolution, refresh rates or both and are capping it out. If that's the case you'll need to turn down a monitor's refresh rate or resolution to be able to run more.

There is also at least one NVidia driver from several months ago that had a bug that could cause it to, so you might want to check for driver updates.

[past basin]

The main difference between the two is that 4K Pro supports HDMI 2.1. If you're not capping on resolution or refresh rate on your device it's not likely going to be a notable upgrade. Is there any specific issue you're hitting that 4K60 Pro Mk2 isn't able to clear? Or just looking for an update for update's sake?

[small spruce]

Just looking for an upgrade really.
Thanks for the fast reply also.

[past basin]

Yeah, caught me while I was already checking the replies from earlier now that I'm off work.

But yeah 4K60 Pro Mk2 is still a very solid card. 4K Pro was mostly a minor update to it that allows HDMI 2.1 modes like 1440p120 HDR, and passthrough above 4K60 up to 8K60 or 4K240 (though above 4K60 it has to drop resolution on capture).

4K X, the external card is another option though. It trades off the HDR support at all resolutions, and higher passthough modes for MJPEG compression support that allows SDR capture up to 4K144 in actual capture, not just passthrough.

If you're not havnig issues with ther Mk2 right now though, I'd probably stick with it. It's been a solid card for quite a while

[urban charm]

Thank you as always for your help. My guess is that would be the PC where the card is connected right? Not where the signal is coming from.

[past basin]

Usually the issue is the gaming PC that's sending the signal out, not the capture PC.

As far as that PC is concerned the card is another monitor, so if it's greying it out on the options, it would likely have the same issue on another actual screen

[small spruce]

Thank you, yeah after all you said I will stick with the MK 2 until a bigger upgrade. 🙌🏻

[past basin]

No problem, good luck with it!

[urban charm]

Thank you again.

[past basin]

No problem, I take it that helped sort the issue after?

[maiden crag]

my capture card doesnt output sound on discord when sharing

theres a setting that im just missing and im not sure what to do

[past basin]

There's a setting to select the audio device when setting up for a Discord stream. If you have nitro it's front and center on the screen after you select the card. If you don't have nitro it's on the gear icon on the bottom left of the screen when you choose the card. That's the usual hiccup is Discord just defaulting to the wrong audio device for the stream

[grand totem]

ok so idk if its the capture card or OBS but yesterday the game audio was being captured when streaming and now it isnt
ive tried doing different sources to see if that fixed it but no luck, even though it was on the default when it was working

[past basin]

Quickest way to see if it's OBS or not is test the card with Elgato Studio and see if you get audio there. Will give you an idea where the issue starts

[grand totem]

no sound from it

[past basin]

Any headset connected to the console? Also what are you actually capturing?

[grand totem]

no headset and trying to stream gameplay

[past basin]

I mean what sort of device? Console? Dual PC? Mobile

[grand totem]

ps to card then to laptop

[past basin]

Check the playstation audio settings and make sure the preferred format is set to Linear PCM

[grand totem]

aye it is

[past basin]

If there's still nothing go to Windows Sound Control Panel (Press Windows Key + R and type mmsys.cpl and press OK on the box that comes up), go to the recording tab and find the capture card. Check the properties for it - make sure it's not turned down or muted on the levels tab, and then check the advanced tab and turn off the option that allows apps to take exclusive control of it, and then press OK and reboot the system

If something else on the machine is hogging the card's audio that should keep it form happening again (the reboot is needed to force anything that currently has control of the audio to let it go)

[grand totem]

ok that worked, idk how it changed from working yesterday to not tho haha

[past basin]

If it was the exclusive control thing that worked, odds are some app took over access since you were using it yesterday

[grand totem]

ah ok, thanks for the help 😁

[past basin]

No problem, glad you got it working

[deft field]

I've recorded my footage in 4k 60fps HDR using my Elgato 4k Pro. I've converted my video from MKV to MP4 and in the VLC player the quailty and HDR is still there.

However, when I put the footage in after effects and premier pro the colours seem a little washed and the quailty a little worse. I have even changed the color space to Rec.2100 (PQ) and the depth to 32 bits per channel but it's still not looking how it does in the VLC player.

Can anyone help me please?

[lone crypt]

A question for adobe, methinks?

[past basin]

Also check what actual codec you're using to encode video (eg, AV1, HEVC, h.264), as MP4 and MKV are only your containers. The actual formatting inside the container might have implications on how different apps work with them

[deft field]

H.264

[modern raven]

I think the firmware on my 4KX is corrupted, there's no number

plus its been acting really weird on obs

there's no firmware at all but it still recognizes the device

is it possible to reflash the firmware?

whenever i hit update firmware the app crashes 😭

[tulip violet]

need help

my ps5 gameplay is locked at 60 fps when my elagto is pluged in

[past basin]

Try it with Studio, hold down CTRL when opening the device info screen and it should forcce the update button to show. If it tells you it's up to date you can hold CTRL again to manuall select the firmware (there's 2 parts, MCU and Base on most cards - you'll find both in the installation directory of the app - for Studio it's in the protected WindowsApps forlder so you need to find it with Task Manager while it's running and use that to open the location to get the full path)

[past basin]

It would help a lot to know what specific capture card model you're using and what resolution you're playing the PS5 at

[tulip violet]

4ks

and 1080o

p

[past basin]

Is there a display in the HDMI OUT port of the capture card?

Or are you playing on preview mode?

[tulip violet]

its like when im actually playing the game on my ps5 its capped to 60

i cant get 120hz

the recording is good

[past basin]

Is there anything actually in the HDMI OUT of the card though

And on the PS5 when you check the video options does it show it supports 120hz on the current setup?

[tulip violet]

yea the hdmi pluged into my monitor

[tulip violet]

it says automatic on the 120 hz output setting

but when i press the "information for the connected hdmi device" it only supports 50 hz and 60hz

[past basin]

Okay, safe to assume it's a 120Hz capable monitor? Also to confirm this is a second monitor not the same monitor you're using for the PC?

[tulip violet]

yes

when the hdmi is pluged from my ps5 into monitor its normal and 120hz

[past basin]

Okay and it is a second montor? Can you open the side panel in Elgato Studio and check what the input edid is set to at the moment? (Side panel is the button up to the left of the gear icon)

[tulip violet]

merged

[past basin]

Set it to display and either disconnect and reconnect the PS5 HDMI cable or run 1440p test to make it resync what modes are available

[tulip violet]

omg

thank u so much

ur amazing at life

[past basin]

Glad to hear that sounds like it sorted it out

[tulip violet]

👍

[rich shore]

hey, can someone please help me understand this better. I have a dual pc setup, one for gaming, one for recording in obs. I set my gaming monitor (1440p) at 60fps, I set the obs at 60fps, I even got my 4k pro to display 1440p. I get screen tearing. The games are capable of running over 140fps if I allow my monitor to.

is it better to have the streaming pc also run a 1440p monitor?

it is currently on a 1080p

[lone crypt]

Doesn’t matter what resolution your stream pc uses; it’s just watching a preview.

[digital whale]

I started using G-sync and V-sync with new G-sync Pulsar monitor, but when I duplicate my screen to the Elgato HD60 pro in my streaming PC, the games I play only run at 1080p 60fps or the games run buggy at 1080p capped at 327fps. How do I get this to work at 1440p 327fps without turning off G-sync and V-sync? Also streaming pc only has the Elgato and a Ryzen 3 3200G for graphics, no GPU. I don’t know if this matters tho

I did not have this issue with my 1080p 240hz monitor without using G-sync

[indigo yoke]

I need some help

How to fix it???

I use with Iphone 17

[lone crypt]

The new sync settings might be forcing duplicates to follow. If you can’t set those refresh ranges differently in the nvidia app (or nvidia controller panel, if they haven’t moved these settings over yet, I don’t know for sure)
The solution probably is to not duplicate display, but instead set it to extend desktop and use an instance of OBS on the game pc to capture the display and send a full screen preview projector to the capture card.

OBS smooths over all frame rate and scaling differences with ease.

[next wadi]

Hey I'm having chat link problems so when i plug in my chat link cable into my remote i can hear the game chat and dude in game chat but for my stream it goes quiet i want them to hear the guy in game chat as well is there any way to fix this?

[lone crypt]

Your capture card audio setting needs to be on analog, so it’s listening to the analog input.

[past basin]

Is where you'll find the setting jnTracks is talking about in Elgato Studio.

[next wadi]

@past basin @lone crypt it says this in eglato studio

[past basin]

What card are you using?

[next wadi]

i usually pull 4k

hd60 s

[past basin]

Oh, HD60 S is too old for Studio. Yeah you'll need to set it in 4K Capture Utility. It's in the settings in that app under the device tab

[next wadi]

ahhh ok

[past basin]

Although for HD60 S if you're using it with something like OBS, set it in the Source Properties instead under Configure Video. Unlike newer cards HD60 S doesn't save the setting on the card

[next wadi]

it was already on this setting

[past basin]

Yeah, what app do you normally stream it with?

[next wadi]

obs studios

[past basin]

Yeah, go to the properties for the soruce in OBS and open the configure video options and set it there too

HD60 S needs it set anywhere the driver is loaded, as opposed to card like HD60 S+ and newer

[next wadi]

this?

[past basin]

yeah

huh, was that already analog there too?

[next wadi]

yea

lol

[lone crypt]

So time to clarify the question.

You seemed to say you had no audio after switching to chat link.

What does the capture card get for audio?

[next wadi]

like what games am i playing or the device im using to hear?

my stream hears no audio once i plug in my chat link to my remote

i hear it all tho

[lone crypt]

Ok so it is no audio at all?

Do the meters in OBS move? Can you see it, but the video clip has no audio when you play it back?

[next wadi]

bouta check

the elagto meter is moving

im playing in the menu rn

sound still gon

goin

[lone crypt]

Ok so, OBS is getting audio.

[next wadi]

yes

[lone crypt]

So…. There is no problem?

[past basin]

Mgiht need to turn on audio monitoring, if you're expected to hear the audio in OBS yourself

[next wadi]

my stream cant hear the game once i plug in chat link

[past basin]

They can hear the game when the Chat Link isn't in place? That shouldn't happen if the card is set to Analog

[lone crypt]

Are you testing it without the chat link plugged in?

We need to test your actual setup.

[next wadi]

yes

[past basin]

Turn it back to HDMI and then back to analog incase the setting didn't take correctly

[next wadi]

yes

[rich shore]

can someone please help me set up or understand how to set up a dual pc elgato recording. I am running into screen tearing although games are capable of 120 fps. using elgato 4kpro and recording in 1440p. what are some major changes i should make. currently, obs on stream pc capturing elgato display from gaming computer, I made sure elgato is 59.94 fps (only choice i have close to 60 fps) to match with the 60 fps on obs on the streaming pc

what am I missing

[next wadi]

ok just switched it

[past basin]

Also is it hooked straight to the PC via HDMI or is there anything like an audio extractor, switch, mixamp or anything else setup here?

[next wadi]

so the chat link is plugged into my elagto the port that it needed and then to one to my headset and once to my remotew

[past basin]

Dual PC can be a headache as sometimes issues like tearing come down to the GPU drivers.
How is your card hooked up - passthrough HDMI (GPU to capture card, capture card to monitor), or cloned/extended (GPU to both capture card and monitor, HDMI OUT on the card left empty)?

[past basin]

But other than that just regualar HDMI? Because if the card is set to Analog audio mode you shouldn't be getting the audio at all when the Chat Link isn't in use, unless there's some other audio gear invovled int he setup.

[next wadi]

yes reg hdmi

[rich shore]

thank you for replying. My elgato 4kpro is in the streaming pc, the in is going to the gpu on my gaming pc, I have not attached anything for the output on eglato. The gaming pc has a div port to my monitor that is 1440p, the other streaming pc is connected to a 1080p monitor. The display was first cloned but that gave more issues (fps same on eglato and monitor even if you changed one side), right now it is in extended view (seperate from my main monitor, elgato on it's own) and then in display settings my monitor set to normal fps (180 fps) and if set my elgato to 59.94 fps. on the streaming pc my output on obs is 60fps common. So I guess gpu is connected to HDMI in on elgato, and Dport to monitor. nothing on the out of elgato

hmmm, is passthrough better?

like having just one output from gpu, to capture card, then from the capture card output to a monitor?

I apologize if I sound confusing

[past basin]

Can you try installing the latest HD60 S drivers from here https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

[lone crypt]

I think you might be mistaken about some of your settings.
If the capture card (appears to game computer as a monitor) is in extend desktop mode, the game will not appear on it; since it’s not a duplicate of the main display.

So probably you’re duplicating the main display. Not extended mode.

Duplicating can go weird sometimes, depends on the GPU and driver.

Using passthrough is often more stable since windows doesn’t do any weird things with the duplicated display, but the downside is that the capture card needs power in order for your game pc to have a display, via passthrough. So both need to be on.

[past basin]

Passthrough is less prone to tearing issues, but in some scenarios might limit the output the monitor (eg, if you have a HDMI 2.0 card you'll be capped at HDMI 2.0 modes)..

[next wadi]

it said this driver ersion already installled

[past basin]

hm. I'd cold reboot the system. Something is off there if you're getting the game audio when the Chat Link is not in, if your'e on analog audio mode. Full power off of everything, let it rest 20 seconds before turning it back on, and see if that clears anything up

[rich shore]

thank you so much @past basin & @lone crypt I am on my way home from work, I will test out two ways, the pass-through and what I have been youtubing they tell me about dual obs setup, I guess first I want to try this pass-through since I did not do it yet, should I keep it at 59.94fps once my gaming pc only has one gpu output (hdmi) to the elgato

or can I increase fps?

[lone crypt]

Yeah OBS instance on game pc can smooth this all out also.
That’s actually how I do it.

The capture card monitor (in duplicate mode) can match your desired capture resolution and frame rate.

And 59.9 is the same as 60

Your main display should be whatever you want to play at.

But it might help if it’s divisible by the capture frame rate… but again that all can be messed up by a messy driver…

[next wadi]

nah its good when chat link isnt plugged in now no elgato movement maybe was a bug idk but still how will they hear gamechat cause it seems it im the only one who might hear

[lone crypt]

If passthrough, then you game at whatever you want, up to the capability of the capture card for passthrough.

In all cases the app on the capturing pc decides what resolution and frame rate to capture video

[rich shore]

yeah that elgato utility kept changing my settings over and over again until I stopped opening it, i will continue to mess with it and see how it does, but I had better success keeping settings stay put while working in Nvidia control panel or windows display settings

[lone crypt]

What we might be seeing here is card keeps defaulting to hdmi audio, and it only doesn’t work when chat link is connected, but the setting isn’t changed to analog on the spot.

[rich shore]

and it's annoying because the video quality is so great, records perfect, no fps drop, and I do not notice it until I replay the video

I am also playing VR only, not sure if that also messes things up

since we are technically adding another two displays

to this situation

each eye it's own display

[past basin]

That's the issue though - if the card was set on Analog the whole time it SHOULDN'T have been good. If it's not on HDMI mode, it shouldn't get audio from the HDMI feed.

So it's like it's never actually switching to Analog

[lone crypt]

Each eye has its own display? Not any headset I’ve ever heard of that does this.

[rich shore]

the Quest3 and many of these vr headsets have two displays, equal in resolution

and often u record one display

left eye or right eye

mostly left eye as most games come like that

unless there is a in-game setting

[lone crypt]

Playing vr shouldn’t change anything we talked about.

Vr headsets don’t present to the computer as two displays. In fact they don’t even preset as a display. It’s separate with encoding and streaming inside the compositor.

Anyway, your main display showing a preview of the vr view is what is captured.

Everything we talked about still works as we said.

(I play vr, almost exclusively)

[rich shore]

understood, thank you so much for your time, will do further testing! appreciate both of ya, please have a wonderful day ahead of you

[lone crypt]

The vr mirror does usually choose an eye to show.

But that’s still just your main display.

[rich shore]

yeah I agree, it still just does it's job of just displaying, whichever eye it is

so it shouldn't cause any issues with the screen tearing

will test on!

[next wadi]

ok so i need to test in gamechat huh?

[past basin]

I'd suggest cold restart first in case something is just stuck

[next wadi]

wats a cold restart jus shutting off pc

[rich shore]

yeah, deleting obs source, redoing everything again, including the capture card drivers, Nvidia drivers, alll other updates

[past basin]

Full shutdown, yes. let it rest 20 seconds before powering back on

[rich shore]

which i already did check on

oh sorry

[next wadi]

ok

brb

[rich shore]

😊 🙏 ty once again

[lone crypt]

I mean. Mine doesn’t. Running the game at 90 and capturing 60.

But it depends on the driver and stuff.

Nvidia used to be easy to duplicate and scale res and fps. Then their drivers got really weird this generation.
Amd never did as good at scaling.
I use an OBS instance.
But passthrough should also stabilize it, as long as your capture card is capable of passthrough at the resolution of your main display.

(Mine is not, that’s why I use OBS to scale it)

[steep frost]

Can someone tell me how to change the audio input to analog with the 4k s? i see that the 4k capture utility isn’t compatible with it

[past basin]

Use Elgato Studio.

[next wadi]

ok im back

@past basin i was still on analog when i refreshed

[past basin]

Okay, but was there any change in the behaviour?

[next wadi]

as in the plugged in state vs thhe unpluggef

still no audio unplugged

and when plugged audio comes through

[past basin]

Something is wrong there. When the card is set to analog audio and Chat Link is unplugged there shouldn't be any audio getting through, it seems like your card isnt' switching modes or you've got some other app on the PC overriding it and requesting audio over the HDMI feed.

The fact you get HDMI audio when set to analog audio is bizzarre.
You might try the card in a different USB port to trigger it to install as a new copy of the card, or remove it from device mananger, disconnect it, reboot and reconnect to do the same

I'd also check in 4K Capture Utility under the settings in the device tab if there are any firmware updates available

Even if it was stuck generally moving it to HDMI and back to analog in the OBS settings should have cleared it so best best ot reinstalling it entierly as above

[next wadi]

thast what im sayn when i dont have chat link plugged there is no audio

when i plug it in then the audio is on

[past basin]

That's what we asked for clarification on way back at the start. Do you mean this changed? Or was just worded wrong at the start?

If you're trying to get the audio when it's unplugged just set it back to HDMI audio in the source properties

[next wadi]

maybe worded wrong idk my main problem is the chat not hearing the game

its weird

[past basin]

You just said you're getting the audio when the chat link is connected though?
What are your OBS monitoring settings for the card under the advanced audio in the edit menu?

[next wadi]

monitor and output

@past basin

[next wadi]

yes

[past basin]

And you can see the audio moving in OBS even when the Chat Link is there?

[next wadi]

yes

[past basin]

What specifically are they not hearing. Are they getting any game audio at all?

(when Chat Link is in place)

Also you're not using a HDMI headset like a A50 X or something are you?

[next wadi]

the mic im using for chat link was specially bought for that just a cheap audio headset but it does have a built in mic but not good quality

[next wadi]

and im wacthing my vod and my chat was able still able to hear audio wihout my chat plugged in

[past basin]

The mic you're using with Chat Link will go to console only. Chat Link only splits the audio out from the console because it's a passive cable and can't amp a headset mic. If you're not hearing your own mic on the Chat Link, that's normal. You generally mix yourself back in wiht a mic on the computer.

[next wadi]

im cool with that thats what i wanted

ts all so confusing cause i kno its a simple fix

[past basin]

If you make a recording with 4K Capture Utliity do you hear the audio there while Chat Link is connected?

If so you might be hitting an OBS glitch, in which case you can try removing and re-adding the Video Capture Device source.

[next wadi]

yea i hear game aduiop

audio

[past basin]

HD60 S isn't added to OBS as it's own audio source is it? like a second entry that's an Audio Input Capture?

[past basin]

There's a lot of elements in that list that aren't in the screenshot. So is that a no, you've confirmed you don't have a duplicate audio entry?

[next wadi]

the rest of things in audio is unrelated to elgato

its discord spotify and stream deck

[past basin]

And completely recreating the source didn't help?

[deft field]

Does anyone know how to improve audio quality when recording with an Elgato 4k Pro when recording Playstation footage with OBS Studio?

[cobalt badge]

It keeps going back to this screen on OBS. How do I fix this?

[lone crypt]

What do you mean, “improve”?

[quartz tiger]

Do you get those weird audio bugs as well. Where the sound is coming through a tube?

[past basin]

Is this a HD60 S on an old intel mac?

[cobalt badge]

It's an HD60 S

[past basin]

Does it ever work? OBS Link is ancient - I know it doesn't like to work with versions of OSD-NDI after they changed the name to DistroAV at all.

Also does the card work if you use it with the old Game Capture HD app for macOS?

[past basin]

That sort of distortion is usually a sign that noise cancellation like Windows Audio Enhancements is enabled against the card. Or that you've got a source audio in 5.1/5 channel when it needs to be in 2.

[digital whale]

So the streaming PC is not needed, just gaming PC with OBS?

[lone crypt]

single PC is always an option.... but you're setting up dual with a capture card, right?

using OBS to send your video to the capture card: with the capture card monitor set to "extend desktop" in windows settings: The instance of OBS on the game PC doesn't do any encoding and uses negligible resources. Start a blank instance of OBS with canvas equal to your desired capture res and frame rate. add a display capture source only. then right click the preview panel or the tray icon and start a preview projector > select the capture card as the destination.

[deft field]

The quailty of the audio on the TV sounds better than the recording

[lone crypt]

Are you playing back the recording on the tv?
Sure it’s not just different speakers?

Unless you have some filters in OBS or something, the audio is an exact copy.
Is something changing your sound?

[deft field]

I'll have a check tomorrow and get back to you 👍

[plush trellis]

hello

i have a problem im using ELgatostudio but seems like don't have any microphone options

[past basin]

That's a current limit of the app. Team has mentioned they'll be adding more features over time like the mic and flashback recording.
For now you'll likely need to use a third party app like Meld Studio or OBS if you need to mix in a mic

[plush trellis]

alr

[solar dew]

hello good day/night to everyone i was wondering if someone would be so kind and tell me if its possible to fix this if you notice from my screenshot the capture device im using isn't i guess stretching properly i think.... im using the elgato studio with the 4ks capture device.... i have a ultra wide monitor at 5120x1440 resolution im also using a DP cable running from my GPU to monitor and a hdmi running from my gpu to the capture device

i notice windows is detecting the 4ks capture device as a second monitor... is that normal?

thank you to whoever is kind enough to reply

[exotic moat]

Would a capture card work with a ROG Ally (the rog Ally working as the streaming pc, connecting it to a gaming pc)?

[lone crypt]

UVC class compliant capture cards (which is pretty well any usb one from Elgato the last several years)
Will work with any device that accepts UVC.

[lone crypt]

Yes this is how capture cards work when you connect them the way you did.

Capture cards use 16:9 by default and your results may vary with any ultrawide aspects. But you will need to play around with some custom EDID settings to see if any can make it work.
But that one you have is extremely wide. Wider than 4k is. This not a typically supported resolution.

[past basin]

Some like 4K X support Ultrawide now too - but 5120x1440 is super ultrawide. Testing isn't complete for any of that.
Trying to run Super Ultrawide on a HDMI 2.0 card would also likely cap the refresh rate.

Overall Super Ultrawide isn't officially supported on any of the cards yet, though historically the PCIe ones like 4K Pro have had better luck with oddball resolutions.

That said given the black background you might just be setting letterboxing because of the app's aspect ratio. Sometimes different apps like OBS or Meld might handle non-standard resolutions better as well.

[gritty pelican]

Hello, im using elgato 4k60 pro and 4KCU, my flashback recording has stopped working and im not sure how to fix it. im pretty sure it happened after i updated my nvidia graphics card drivers

[lone crypt]

Nvidia has had a real messy year or so for drivers.

Try to roll the drivers back, is the best option. You might need to use DDU.

[solar dew]

@lone crypt thank you both for the replies I know my res is rather odd ball I honestly hate my curved ultrawide Samsung odyssey G9 wish someone would trade me or something lol running games and stuff at the rez tanks my fps and to run in any other rez just makes the whole thing look funky black bars on both sides and end up wasting20% of screen size in my opinion

[lone crypt]

Exactly why I kept my ultrawide for about a week before returning and getting a 16:9 and a second screen. … such a hassle and you get even watch streaming video on them without browser plugins that fail half the time and break other websites.

I would only consider them for production tasks now, or if it could be done with a 5k height and have a dual mode so the side acted as a second screen; extended desktop.

[cobalt badge]

It works here.

[gritty pelican]

Gotcha, thank you, i'll either have to find the correct driver version or drop 4KCU entirely unfortunately. I've been trying to use Elgato Studio but it doesnt record PC Mic Input like 4kcu and it doesnt record my ps5 mic input either so its lowkey unusable. And sometimes the gameplay recording is choppy/stuttering which is really weird.

[lone crypt]

The nvidia driver problems varied as the versions came and went, but many of them affected more apps than just 4kCU. So I kind of think finding the last driver that worked well for your GPU would be first priority.
After that. Most of those apps don’t have robust audio mixer capabilities, and usually with any voice stuff on consoles, you need to route audio from a splitter off a wired headset( like chat link pro)
And then add a mic to the PC to capture your voice.

If you had something else working, or maybe that’s kind of what you were doing. But I’m not aware of any way for the capture card to get your voice while capturing a PS.
So maybe you have some hardware for that.

But anyway, unless you need a driver update for a specific game or GPU to work…. Check out rolling back.

[gritty pelican]

thanks alot! and for the record im talking about how 4KCU has a built in audio recording feature that would record your input Mic audio from your pc, while it seems studio just doesn't have that option, meaning studio users need an entirely different software to record voiceovers.

[lone crypt]

Ok. I haven’t ever messed with those apps at all; went straight to OBS when I got into any of this.

So I didn’t really know which ones have multi input audio and which don’t.

Maybe they made studio with the upcoming wave link in mind…. That was a long way out, though…

[past basin]

Yeah, it's one of the things that they'll be adding in the future as they get Studio caught up to 4KCU on feature parity. Since Studio is a completely new app from the ground up it's still missing features like that and Flashback recording. Meld Studio or OBS Studio are good alternatives if you can't get 4KCU working and need mic recording in app.

If you're trying to get back to the last NVidia drivers that worked with 4KCU you'll want to go with one from the 580 branch, anything past 590 removed some NVENC options that 4KCU uses (this broke a number of apps including 4KCU, Steelseries Moments, even the old NVidia GeForce Experience recorder and some various editing apps). Some users have reported needing to completely remove the new driver with DDU first to get it to roll back the NVENC options correctly.

[main ridge]

Needing help i have a B550 AORUS MASTER mb also have the elgato 4k x cap card along side the facecam pro. The issue im facing is only have 1 type c ports on that mb. And bout elgato products use type c. Does elgato sell type c to usb 3.0/1 for the cam? I try using a type c to usb 3.0/1 adapter but cam keeps freezing

[past basin]

They're not in stock last I checked (https://www.elgato.com/spare-parts), but any standard 10 Gbps USB-C to A cable will work with 4K X, and you only need a 5 Gbps one (USB 3.0 or faster) for Facecam Pro

Replacing the whole cable usually works better than adapters

I usually suggest looking for ones made by USB-IF members (https://www.usb.org/members) because they'll certify their cable designs

[gritty pelican]

Yeah that makes sense, i'm sure it takes time to get it where they want it to be. And thank you, i will try that and come back if I have issues that i cant troubleshoot myself or google.

[craggy relic]

Hi there. I have a 4K S card and I have noticed that when I play a game, I can hear a crackling noise in my headphones. It didn't do it prior to getting the card, but it stops when not using it. On PS5 Pro and running the latest OBS on Windows 11. Cheers

[main ridge]

I just came off the phone with elgato support, technical team.And they said that they don't make those wires type a to type c. and go for best, buy brand or something.... but even type a to c is only 3f. I need 10f

[main ridge]

https://a.co/d/0gFArVSy dont know if this what what u need

[craggy relic]

Cheers man

[past basin]

They used to make the 5 Gbps one, but true they only offer 10 Gbps in C to C. But yeah, any third party one will work as long as it meets the spec.
You can get Type A to C in up to 10 ft (10 ft is the max for standard USB 3.0 speeds). Long ones might be hard to track down at local stores though, you might have to look online and it might take a bit of searching (and if you're looking in either spot double check the speed rating and avoid any that are listed as charging wihtout a speed).

No longer making it would explain it being out of stock though

[past basin]

Are the headphones on the console or the PC?

[main ridge]

I looked everywhere.Nothing is in stock. Even used AI to see if there any available and none in stock for the 3m that I need all shorter distance are in stock

[past basin]

Do you only need the 5Gbps cable for the camera in that length? Also what global region?

[main ridge]

The sad part about it is that I know my gaming pc has 2 40gb type c ports. But I have everything on my streaming pc. That only had 1 type c 20gb port

[main ridge]

Yes the length is the important part with the 3m

And 5gb

[past basin]

What part of the world are you in though? US, Canada, EU etc?

[main ridge]

US Boston Massachusetts

[past basin]

I'll take another look later. I keeps switching my region back to local Canada on me. But they can be a pain to find in stock

Oh, actually look up C2G 28833. That should give you a 10ft one from Cables2Go

[main ridge]

https://www.newegg.com/black-c2g-10-ft-usb-3-0/p/N82E16812095359?srsltid=AfmBOorOE19tdnZqraijYHSyD5HtS2tNo8YfeBE1SqB0Lag1ElN3X-yJ&RandomID=2520773161469220260220143912 ?

im familiar with newegg never bought from there but i know its reputable brand

[modern osprey]

Hey, so I got a 4K X and on OBS, it shows the capture card making some sound when it shouldn't. I don't hear anything on my end but it's constantly jumping around at the quiet end of the meter. Any fix?

[main ridge]

Where did you have the type c plugged in make sure its in the back of ur mb type c port if anything

[modern osprey]

It is in the back, c port too

[main ridge]

do u have another type c 10gb cable that you can try and see if you got an faulty cable of some sort ?

[modern osprey]

im not sure. this 4K X is new so i thought maybe the cables are fine...

[main ridge]

what motherboard do u have ?

when last you updated the chipset or the bios ?

[modern osprey]

motherboard is Gigabyte B760M C V2

[zenith mural]

Anyone else experiencing an issue when using elgato studio that the stream preview will start lagging crazy about 30-40 minutes of having the app open then restarting the software will fix it only for a little bit

[warped ledge]

nope, but I am curious external capture card or internal?

[zenith mural]

External hd60x plugged into a usb 3.0 slot on my desktop pc

[warped ledge]

can you access your camera device settings, and see if in the advance tab that 'Allow multiple apps to use camera at the same time" is off?

[digital whale]

Thank you. Because I am not using duplication anymore, this means I also have to use the "out" port on the HD60 pro and plug in an hdmi cable to the 2nd monitor?

[lone crypt]

Yeah that’s right. The video signal passes through the capture card to your display.
This is how consoles do capture. The capture card is like, in the middle.

[digital whale]

I see, so to double check, the gaming monitor would still be the monitor being captured?

[lone crypt]

Yeah signal connected to the card.

[digital whale]

thank you

[digital whale]

does the streaming pc have to be on for this to work?

i connected the elgato to the monitor but the monitor isnt showing anything

[lone crypt]

Yeah the capture card needs to have power. So stream pc on, or if you can use a hub with external power if you just want to play

[digital whale]

thank you

[lone crypt]

[remote juniper]

Hi I’m having issues with audio on a 4K S I just purchased. Can anyone help me?

[azure hemlock]

I can't help you, but, you should ask your questions and state your problems and full details of your setup etc instead of asking for help, once someone knows the answer they will respond 🙂

[warped ledge]

Can you give a run down of what the issue is please.

[warped ledge]

Go to SLEEP.

[azure hemlock]

uwu

[warped ledge]

[craggy relic]

Hi, does anyone know the best settings using a 4K S to seamlessly incorporate party chat on Arc Raiders playing on a PS5 Pro? I seem to have an issue where I can hear the party members, but there is an echo. It's fine on the stream, but I hear things more than once. I have the Wave 3 mic with the headphones plugged into it. Cheers

[past basin]

What is the mic plugged into? The console or the PC? IS the mic's headphone jack where you're listening from?

[craggy relic]

Sorry, its plugged into the PC

and yeah, headphone jack is in the wave 3

[past basin]

How are you getting the audio form the PS5? Chat Link or just HDMI?

[craggy relic]

HDMI, but Arc Raiders has a proprietary voice chat, so it isn't through the PS5 chat. I did think of that, but my 2 team mates are both on pc

[past basin]

An no other audio duplicates, just voice chat?

[craggy relic]

So the cable link would be of no use anyway

as far as I can tell, yes

[past basin]

Is the audio for the capture card being added to Wave Link? Or just through whatever capture app you're using?

[craggy relic]

None of the party are using a tv, they bothg have headphones

Using OBS

Would you recommend adding a slot through the wave software then?

[past basin]

Fire it up in Elgato Studio if you can and see if you still have the issue. That'll help us narrow down where the issue is coming from, if it's system level, or app level

[craggy relic]

Roger that

Any chance I can come back to this question tomorrow please? As I won't be playing with them again until then

[past basin]

Yeah, there's usually volunteers in and out through the day so that should eb fine

[craggy relic]

Much obliged. Thanks for your help

[past basin]

No problem good luck with it!

[craggy relic]

Cheers

[vale thicket]

Hey guys! I am now having ANOTHER issue with my new card. I got the game audio to come through (gamming comp --> capture card --> streaming comp). Now it's not working again and I've spent three hours so far trying to fix it. Any suggestions?

[past basin]

Is the output device still set correctly on the gaming computer? Some other apps can throw that off (Looking at you Sonar, resetting my audio devices).

[vale thicket]

My only options are my external speakers on that comp and the monitor speakers

[past basin]

How did you originally setup the audio to go from the gaming PC to the streaming one?

[vale thicket]

I never had to set the capture card as an outgoing on the gaming pic; it's not even coming up in the list for output sources (neither did my old, cheapo card). I just set up an Auido Input Capture in OBS and it would capture the game audio. I had it working, but I swear every time I close OBS, the next time I reopen it, something's not working.

[past basin]

You need to be setting something on the gaming PC up - they don't split audio on their own unless you're outputting to something like a hardware mixer. If you hooked the card up in passthrough mode where the GPU goes to the card and the card goes to the monitor the gaming PC will see it as the monitor

[vale thicket]

Okay... so how do I do that then, if it won't show up as an output option on the gaming pc? Also is weird to me that it was working two days ago exactly as settings are currently set up.

[past basin]

Try the monitor option - if you hooked it up in passthough that's how it would get to the card

[vale thicket]

In OBS? Monitor isn't working, neither is Monitor + Output

[past basin]

On the output of the gaming pc

You're trying to get the audio out of that setup first

[vale thicket]

So tried that and it still wasn't working. Been streaming for an hour and a half-ish, added/removed capture card as a source about 7 times so far, and now it's working. wtf? 🤣

[sharp bear]

hello

I connected everything as the Elgato video instructs, and nothing works haha. The device is recognized and opened, but it says it's not detecting any input signal.

I have a PS5, and I have disabled HDCP.

[past basin]

What card are you using? Is there a display in the HDMI out of the card and if so does it get picture?

[sharp bear]

hd60 x,

My graphics card is a 4060; I don't think it has an HDMI output. Sorry if I don't understand everything; my language is French.

[past basin]

The capture card itself has HDMI passthrough, allowing you to connect the console to the HDMI IN, and a TV or monitor to HDMI OUT so you can still play on a TV or monitor while capturing over USB. THE HDMI out is optional though - but if anything in that port gets signal it helps narrow down where the issue is

[sharp bear]

The video output is properly connected, but nothing is displayed. I've tried several screens, and it doesn't work.

[past basin]

What colour is the LED on the front of HD60 X at the moment? If you restart the PS5 in safe mode (https://www.playstation.com/en-ca/support/hardware/safe-mode-playstation/) do you get a signal then?

Also what app are you using the card with, and is it explictly saying no signal, or is it just a black screen?

(I'm a going to be delayed on replies a bit, there's a winter storm here, I'm in and out trying to shovel out)

[rich terrace]

Not sure if this is the right area to post, but I just purchased the 4ks and I have it hooked up between my Xbox series x and my computer. I'm running everything through obs. I have perfect video but the sound is doing this weird pop thing unless I refresh the video/audio source, then It plays perfect sound for about 5 seconds and goes back to clicking. I made sure to update all the drivers and even did the update for the 4ks and still experiencing the popping sound

[subtle yacht]

Streamdeck 32 buttons for editing in Final Cut Pro. #general

[past basin]

Try muting the card and add it again as an audio input capture source. OBS can sometimes hit quirks pulling the audio though the video feed

[rich terrace]

You know out of everything I tried, I didn't take the main source completely off and redo it. I'll be honest I don't think that will work, but if it does I'd be ecstatic. I almost have a feeling it has something to do with the cable I'm using or possibly the second HDMI. I am currently running type c/c to female c/USB male and I'll be honest I can't remember if it's USB 3.0 dongle or not. Will try tomorrow, my eyes hurt from working on it for 4 hours straight 🤣

[main ridge]

so on my MB this is the routing i had to do to make sure all devices work properly and not freeze or lag up with how my MB lanes work

[drifting ginkgo]

Is anyone familiar with using the "new" Elgato Studio for recording? The recording itself is fine but something that I can't seem to figure out is how to separate the audios from game and microphone like in the previous 4k Capture software.

[sharp bear]

I used Elgato Studio and 4K Capture Utility, both indicate no input signal. the colour for the led is black, no colour. i try restart my ps5 in safe mode

[pseudo portal]

Watch burrbadaduchi89 with me on Twitch! https://www.twitch.tv/burrbadaduchi89?sr=a

[warped ledge]

wrong channel. post in #live-now

[pseudo portal]

Sorry still getting use to all this

[warped ledge]

no worries. 🙂

[chilly goblet]

hello, I got a new computer and for some reason now I have to have the capture card software open in order to have audio work.

On my old computer this was not needed. What setting is wrong on my system? I use wave link software to control audio and from what I can tell when I have the "4k capture utility" running the audio all works but when I close it I get nothing.

The screen shares through OBS without it open like normal but no audio

please help

then when I open the software it stops being able to send the screen over obs because the software is taking the video signal

now I am not getting video or audio out of OBS

[warped ledge]

which capture card?

[chilly goblet]

ok I have video and OBS can pull audio directly from the capture card but I cant get get it to work through wave link

hd60x

[warped ledge]

it's plug and play, but for audio, could be a couple of things to check. is usb suspend turned off? are you connected to a usb 3.0 port?

[chilly goblet]

and I get nothing from that

I am def into a 3.0 port

dont know about the suspend thing

[warped ledge]

is anything else connected next too it? if so move it to another port as they share power bandwidth

[chilly goblet]

but the audio is coming through the device. Its just not going to wave link

[warped ledge]

Method 1: Power Options (Recommended)
Open Control Panel and select Power Options.
Click Change plan settings next to your active plan.
Click Change advanced power settings.
Expand USB settings and then USB selective suspend setting.
Change settings to Disabled for both "On battery" and "Plugged in".
Click Apply and OK.

[chilly goblet]

like OBS gets the audio through the capture device thingy

but no audio goes to me and nothing is happening on wave link

[warped ledge]

personally, i don't route it through wave link, but try routing it only through wave link vs elsewhere and see if that fixes it

[chilly goblet]

I dont know what you mean by "routing it elsewhere"

[warped ledge]

where ever else you're hearing it

[chilly goblet]

OBS has an audio track for the video capture card and that is getting audio. But wave link is not

[warped ledge]

try a different usb 3.0 port

[chilly goblet]

there is not another usb c port on this computer

so thats not an option

also I really doubt thats it considering the audio is coming into the computer

[golden terrace]

Does the cam link support linux?

[inland flume]

On the 4k s is there’s code on Amazon for the audio thing

[pliant vapor]

Is my elgato (4ks) need to charge? It doesnt appear on my obs (video capture device)

[quasi bronze]

hey guys I have a HD60S+ trying to stream my PS5 gameplay on discord through 4k Capture Utility everytime I press screen share it crashes the software instantly. I've seen that this has been a problem previously as there are reddit threads and stuff but no one seemed able to resolve it. Anyone know any solutions or how else I can stream PS5 gameplay to my friends with audio on discord

[lone crypt]

They are powered by usb.
If it’s not detected, your usb port might not be fast enough or not providing enough power.

[lone crypt]

Cam link is a UVC device so it’s compatible with any class compliant system.
Elgato doesn’t make any software for Linux.

[deft field]

Can someone help me please?

I recorded my footage using my 4k Elgato Pro Capture from my PS5 to my PC using OBS. However, the audio seems quiter than it should be. I need to have it near enough max volume for it to be lound enough.

Also, if I put the footage in after effects I need to put the volume to around +20 for the audio to be lound enough. This makes the audio quality not sound as great.

[lone crypt]

Why do you have another software in between the device and discord? Just select the capture card as your stream source.

But 4kCU is end of life quite some time ago and not getting any development.
Elgato studio is the app the is replacing it.

[quasi bronze]

the same issue is happening with elgato studio

its so I can hear the audio from the PS5 through my headphones

If I have no elgato software open I can't select it as a stream source?

[lone crypt]

Is the capture card using hdmi audio, or analog?
Is the console set to stereo pcm audio?
Could your computer doing anything to alter the audio, like has the OS turned down the capture card audio device? Check its properties.

Other than that, OBS could have filters or have the audio from the video capture source turned down.

[quasi bronze]

hdmi audio

the consle is set to HDMI Device

[lone crypt]

So is Elgato software creating a virtual camera for discord to use?
If that’s what it needs —like it cat select the capture card itself— I don’t know anything about a crash.

I use OBS on my capture pc. I honestly can’t remember if discord could address the cap card directly or if I needed to turn on virtual camera…
But I had no trouble, so I guess try OBS instead.

[lone crypt]

That reply was for the other user

[quasi bronze]

Yes but I want audio so that's I wanted to stream it through

the elgato software

audio for the viewer

and myself

Can I stream OBS fullscreen with audio?

[lone crypt]

Oh hmm, I think the virtual camera doesn’t include audio.

This is strange because I did this for friends in discord not that long ago.
Streamed my gameplay to a voice channel… I have hd60S+
I had no issues.
I don’t have any Elgato software installed.

USB capture cards can’t be used by more than one app at a time so… either discord can use the card directly, or I used virtual camera.

OBS can do almost anything but… i mean, I think the virtual camera must include audio. That must be what I did.

Oh yes it was a different thing, the preview projector, that didn’t include audio

So try this.
Install OBS. Start it up and set the cavas size to your capture resolution and frame rate.
Add a video capture source, select capture card.

That should be all you need. Then start virtual camera. And discord can use that.

Since you don’t have an audio mixer, you’ll need to enable monitoring in OBS. But I guess you’re used to that if you don’t have an audio setup

[quasi bronze]

Sorry how do I enable monitoring lol

never mind i figured it out lol I think

testing rn

[lone crypt]

Select your monitoring device (where it plays the audio to) in settings > audio
And right click in the audio mixer dock and show the advanced audio panel, there you can turn on monitoring for the video capture source.
Sources will default to output only.

Got it?

[quasi bronze]

So the virtual camera is workikng for the vidoe

so should i be screen sharing OBS preview projector

because when I just discord video the obs virtual camera theres still no audio

the video capture device in the audio mixer is showing audio going through when I play adio

when I try to screen share preview projector it freezes the video

That works great for hearing it on my end

Wait where I'm at now

Is video is going through smooth

and audio through to my end is going through great

the audio is just not being shared on discord

so would I also have to screen share my obs tab just for audio

[deft field]

I'll have a look later and get back to you! 👍

[lone crypt]

This is probably the old discord issue where they either don’t give you the option for which audio device to use, or hide it, depending on if you’re a nitro subscriber or not.

A quick google says that apparently virtual camera doesn’t include audio after all. So yea the issue is you’ll need to tell discord to use your capture card device, or the device you chose as the audio monitor output; as its sound source for the stream.
Look for settings cogs or hamburger buttons in the discord share controls.

And this would be easier in some ways if you had an audio setup. But I’m sure you didn’t come here wanting to be told you haven’t got all the gear you need yet. 😎

[quasi bronze]

Thanks for all the help I just wish I could stream the application Elgato Studio I don't really want to go through all that just to share a stream to my friend

[lone crypt]

Sure. Again, needing an app in the middle at all shouldn’t really be necessary. But if you’re using an app on the capture pc to hear the audio that where that issue comes from.

But likewise I am not up on any crashes that might be going on.

[golden wyvern]

I have The Elgato 4K S capture card a chat link cable, and I cannot get any audio in OBS or the Elgato Studio app from it. My PC doesn't detect the cable being plugged in to the capture card or to the PC headset port.

[golden wyvern]

I hooked everything up the right way and if my output on my ps5 is on my “HDMI (TV)” Then obs will here my capture card but my headset won’t, then if i change the output to my “Headset (controller)” I’ll be able to hear it but my pc won’t

[languid flax]

Hello friends! I am using a 4kpro inside my gaming desktop

Any tips on trying to capture a laptop that doesnt have an HDMI out? I am trying to free up some resources when streaming AND Gaming from my Desktop. Wanting to capture VTube studio and Vbridger on my windows laptop but unsure what's possible with it not having a an HDMI out. (All type Cs as its very new)

Kind of like a psuedo 2pc setup? Not really needing audio capture as VTube studio doesnt need it

Thanks much!

[small yacht]

i got the 4ks

and it freezees every 20 seconds when on my xbox

[lone crypt]

You need to set the capture card’s audio setting to analog

[lone crypt]

Capture cards only accept hdmi input.

If any of your usb ports can use direct display mode, a simple usb c to hdmi adapter or hub will be enough to get an hdmi output from it.
This should be described in the computer manual.

[golden wyvern]

Thats what the guy in the Obs server said too, but we couldn’t figure out a way too do it through the app or anywhere, I was told the problem might be the fact that the chat link is plugged into a port that’s for microphones and a headset, when it should just be a mic port/ a “line in” whatever that is, so i was told to go buy a adapter and try that. Opinions?

[lone crypt]

No, the capture card’s port is designed to use the chat link cable.

Settings for capture card is in the Elgato studio app.
Open the right side panel; button next to the app settings cog.

[golden wyvern]

I’ll have to do this in about 20 minutes, i’m out at the moment. I would like to put it out there that when I go into the elgato studio i’ve tried to find a setting to be able to control the chat link or the input and couldn’t find anything but you most likely know something I don’t

I’ll let you know when I try

[lone crypt]

I told you where the setting is in the app.

Many people miss that side panel button. It’s almost every single day that somebody asks that question in here.
They should highlight the button more or something.

[golden wyvern]

Oh wow lmao, we spent 3 hours trying to figure it out all together in obs last night 😂

[lone crypt]

Yeah…

[golden wyvern]

alrighty, i’m back, and it worked. I can’t believe it was that simple 😭 thank you so much

the only problem is when i record there’s like a little radio/ static noise, it’s not super loud but its noticeable

[past basin]

If the PS5 controller is plugged into USB when you hear the noise then make sure Chat Link Pro's ground loop isolator is set to on - you might be getting ground loop buzz

[golden wyvern]

It is on and the controller only had the audio jack from chat link pro connected to it

[past basin]

Ah, if it's in wireless mode it shouldn't generlaly be getting ground loop noise at least. Does the Chat Link pass by your computer power supply or anything electrically noisy? It's an analog connection so can pick up electrical noise

[lone crypt]

Ground noise can be tricky.

Does the noise change in loudness or anything when you toggle the isolator switch on the chat link pro while listening to it?

There could be some other things in the setup or even the electrical circuit in your house that impacts this, but first test is does the switch change anything.

[golden wyvern]

I turned it to isolation, on and off and recorded a test to see if it changed it didn’t

[golden wyvern]

it’s kinda just sitting on my floor atm the pc is making a fan noise, but the chat links isn’t super close to it

[lone crypt]

Ah, so if there was no change at all, that suggestion wherever it’s coming from, it isn’t a ground loop in these particular wires.

And is there any other audio sources in OBS as this time? Any other faders in the audio mixer?

[golden wyvern]

there’s Desktop audio which isn’t making any noise, elgato which is working, and my mic hooked up to the computer which is working

[lone crypt]

And as you mute each of the one by one, confirm which one the noise disappears on…

[golden wyvern]

It disappears when i mute the elgato

[lone crypt]

Ok. It’s usual that it would be here but unaffected by the isolator.

Another thing to try:
unplug and reconnect every end of the cable, just trying to make sure they’re fully seated.

if you can connect the console to a different electric circuit from the computer… but your room’s outlets might all be on the same circuit. It’s very hard to know but it’s worth a try.

After that, there might not be much else you can do.

Is it pretty quiet? Sometimes there can be a small amount of noise even with an isolator and a simple noise reduction filter on the source in OBS can be enough to eliminate it. Set with a very low threshold so it’s not acting on any of your game sound.

[golden wyvern]

I tried to tighter everything, didn’t work but there’s not really another place i can plug my ps5 into without an extension cord

[lone crypt]

Sometime when you have an extension cord handy… you might check it just to see if it’s some interaction within the wires of your home.

Oh, does the console power supply have a ground prong on the chord? If it’s just 2 prongs, try turning it over the other way.

[golden wyvern]

Flipping the power supply worked

[lone crypt]

Oh nice!!

That worked on my laptop in a previous version of my studio room…. Oh I’m glad for that flash of memory.

So the ground was reversed from the one your pc is on. So good; thanks “wiring”!

[golden wyvern]

lmaoooo 😂 the flash memory saved us, thank you!!

[deft field]

Where do I check if the capture card is using hdmi or analog?

[lone crypt]

In Elgator Studio or 4k capture utility. The capture card hardware settings.

[deft field]

This is all I have related to audio in the app

[lone crypt]

Wait, what capture card is this? Your screen says 4k pro

[deft field]

Yes it is

[lone crypt]

ok. You replied to a message that was an answer to a different user, who was using a USB capture card. PCIe capture cards don't have analog inputs, because they presume your PC motherboard has a line in of it's own.

To use a chat link pro cable with a PCIe capture card, connect the audio cable to the line in on your PC.

and add that line input as a source in OBS

[deft field]

Will that make the audio louder?

Or can I make it louder without one?

I don't use headphones when playing

[lone crypt]

It should always be the same.

Wait, why are you using a chat link, or is that not your issue at all?

I think I got very confused because you replied to my responses to a different user. These comments weren't meant for you and I don't know what your issue was.

Could we start over?

[deft field]

Yeah sure, sorry about that. I don't have a chat link pro.

I recorded my footage using my 4k Elgato Pro Capture from my PS5 to my PC using OBS. However, the audio seems quiter than it should be. I need to have it near enough max volume for it to be lound enough.

Also, if I put the footage in after effects I need to put the volume to around +20 for the audio to be lound enough. This makes the audio quality not sound as great.

[lone crypt]

Ah, ok.
Audio over HDMI is a digital copy of the audio coming from the console. There shouldn't even be a volume adjustment on the console, but that would be something to check. I don't have a console so maybe they have this?
Things to check on the console: Make sure it's set to stereo audio, PCM mode.

Then open the capture card device properties in the audio device settings in Windows
mmsys.cpl is a shortcut to this screen so win key and then type that

Find the capture card in the recording tab, and open it's properties

Make sure the level is all the way up, and that any enhancements or spatial effects are disabled.

If you're using windows 11, there is another control panel you can check for additional enhancements that might impact this.
Open control panel, and then I think it's under system > sound.

again in all places you're wanting to disable any enhancements or spatial effects, and make sure the level slider is all the way up.

If that's all true, then there is nothing turning down your capture card audio, unless it's a filter being applied in OBS, or the fader in OBS is turned down.

[deft field]

The capture card audio looked all fine.

The screenshot attached is of my PC speakers, so should I set this to off?

[lone crypt]

If that's on your speakers device then that's up to you. I would turn them off because I don't want windows doing anything to my sound. But specifically about the capture card you want to turn off everything and make sure the level is up to confirm that nothing is turning the volume down.

[deft field]

Ok thank you! I'll let you know how I get on

[lone crypt]

OK!
And I think the settings can appear in both control panels... so make sure to check the ones in mmsys.cpl as well.

If all that is off and your OBS source isn't turned down and doesn't have any filters on it.... Then feel free to share a clip of your gameplay so I can see if the volume seems normal.

Could be an artifact of how your are listening.

[deft field]

Ok thanks!

[deft field]

So I tried out another game and the audio seemed fine in the recording both music and characters. But there is one game where the audio of the characters is too quite and they are definitely louder on my TV. I don't think it's a speaker issue because it sounded perfectly fine on the other game.

[lone crypt]

That sounds like a surround sound / spatial audio issue. Did you already make sure your console is using stereo mode?
If it tries to send anything with more than stereo audio channels than the recording won't represent the full audio output.

[deft field]

I've made sure of this, the 3D audio is off in the settings

[lone crypt]

In that case, your audio is captured how the console produces it.
That capture card doesn’t have the ability to modify the audio, after all.

One remaining possibility is that your tv might be applying some kind of spatial effect or volume normalizing effects, which could sound different from one game to the next, and might have given you the wrong idea of what the sound is “supposed” to sound like from the console.

If you have checked everything else I suggested, this is the only possibility left.

[deft field]

Ok thanks, I'll look into it! 👍

[past basin]

Just to confirm there too, since this is a Playstation, make sure the audio format is set to Linear PCM. XBox and Switch will call is Stereo, but Playstation needs to be set to Linear PCM which is the equivalent to uncomrpesseed audio, and set for 2 channel audio if it gives you the option to change that.

[deft field]

Yes I have it set to Linear PCM

[past basin]

Perfect, just wanted to be sure. If the volume issues keep up, check in Windows sound if the Windows Audio Enchancements are turned on and applying to your card as some of htose can result in volume reduction or sound distortion too

Depending on your build of windows that's either in the old mmsys.cpl panel jnTracks was mentioning or the new Windows Sound Settings (why MS keeps moving the settings I don't know. . )

[deft field]

This is my Elgato 4k pro audio settings

[deft field]

My PS5 set to linear PCM

My PC Speaker settings

I can just about hear the characters or not hear them at all

[deft field]

I might have solved it, I changed the audio output device on my PS5 to AV Amplifier and it seems fine, thanks for the help with everything else! 😁

[past basin]

And it's set to 2ch futher up above?

oh I missed that last message

[deft field]

Yes

[past basin]

Yeah, that's where I was going with that. Settin git to AV lets you change the channels when they're locked at 5

Glad you got it working

[deft field]

Thanks for help! 😁

[past basin]

No problem. Hopefully the rest of it goes more smoothly 🙂

[deft field]

Yeah 😅

[oblique stirrup]

Hey there everyone

Can someone help me with figuring out how do i capture my ipad screen to my obs using the HD60X i have plugged in everything correctly but still showing me no signal or a black screen if i replug it it shows the ipad screen for a second and goes back to black screen

[warped ledge]

are you using the correct adapter?

[oblique stirrup]

Managed to fix it it was the adapter from my ipad

[urban isle]

good day kindly I have a HyperX Cloud II headset and I want to play audio on both the headset and the HDMI cable to elgato hd60s+ .

[warped ledge]

Awesome

[past basin]

What console are you using? That's not possible on most of them, which is why products like Chat Link Pro exist that let you split the headset output on the console to go to both your headset and the analog audio jack on the capture card.

[tawny agate]

Hey guys, brand new to Elgato here. I've been using DouWan to wirelessly stream to OBS for Twitch/YouTube. I kept having some audio and video sync issues so stepped up to Elgato 4k S. When I look at my screen on Elgato Studio it is perfect, but when I add source in OBS it is very grainy unless I zoom way in(bigger than canvas) and it is perfectly crisp. Am I in the right place to seek some help?

[past basin]

Right place, yes. Happen to have a screenshot? I'm assuming there's some sort of scaling artifacting going on there

[tawny agate]

Oh wow, I didn't include my hardware. I am going from iphone 17 Pro, got the official apple USB C digital output adaptor to the included with Elgato HDMI cable, then USB C on the 4k S to the red USB on back of PC

I can get a screenshot and I believe it is scaling artifacting to, let me get some

I can't get print screen to work with OBS open, one moment please lol

[past basin]

all good

Worst case there's the built in OBS screenshot tool too iirc

Also, do you have any of the scaling filters turned on on your OBS video source or preview?

[tawny agate]

I have tried redoing with the scaling on the actual image of the Lanzcos. It is currently setup on output as well, I also changed video base and output to 3840x2160 just a few minutes ago to try that and re-add device and no luck

[past basin]

Huh, that looks like OBS is running it at a lower resolution if anything.

What's the actual canvas size set to in OBS?

It might be scaling off that

[tawny agate]

These are recently changed as I tried google troubleshooting, I know I am hitting a setting wall somewhere

But if I were to make it larger than canvas it is crystal clear, like elgato studio

[past basin]

What are your setting for the actual video capture device source?

[tawny agate]

Or this I leave image how it is and tell bottom left option to "scale to canvas" and when zoomed in again, it's perfect.

I'm sorry if I photo dropped too much, I went down a rabbit hole messing with this before finally saying "I need actual help" lol

[tawny agate]

Right now I have default, I have tried setting to the same resolution

[past basin]

Does it let you set it manually to 2160p at 60 fps? This will force you to switch the card to MJPEG mode for 4K S so you'll probably see that change in the settings on it's own too

[tawny agate]

So this is default and was all the other screenshot, I will change to custom now

Do you mean like this?

[past basin]

Yeah

[tawny agate]

I super appreciate any info, I hate popping somewhere new and just having questions but, I am positive I have connections right and I am overlooking the dumbest setting

[past basin]

Though at default it might set you to 30 fps there so it can use uncompressed video (4K60 would use compressed MJPEG)

Yeah, hiccups like this are usually something just missed somewhere or the like. Like leaving your keys in the fridge or something

[tawny agate]

Right, which I'm prone to

[past basin]

If you make a test recording is it also pixellated like that in the recording? I'm wonding if it's just the preview that's being scaled oddly

[tawny agate]

Ohhh good idea

Wait a second you may have us here

Sooo

[past basin]

Yeah, that definitely looks sharper

[tawny agate]

It looks fantastic

Which is goal achieved, it just means I am going to see grainy preview but my actual stream should be ok?

Now I am scared to stretch and fill in the gaps and adjust color tone for my actual desired look

[past basin]

No idea why it's doing that to the preview though - it looks like it's scaling it down with integer scaling mode. Might be related to that scale to window option maybe?

Worse case you can make a backup of the profile in the profiles menu now

Then if it breaks just go back to the backup

(and make another backup - that's the step I often forget)

[tawny agate]

Right cause if I turn it to huge it looks great but I can't watch the feed like that

Let me see if I can figure that out and do a test run, thanks so much again for helping, I'll only take a few seconds

[past basin]

If you're playing thorugh the preivew too, there's projector options if you right click the card in the sources list - can pop it out ot antoher window or fullscreen

No worries, good luck with it

[sonic creek]

Hello, I need help with my obs not being able to pick up my game’s audio on my Xbox. I also use an Elgato capture card which is fairly new (only bought 3 months ago). It used to work but now I’m not sure what the issue is. I have all the steps with monitoring device, advanced audio properties on monitor and output, etc. set up right, but still nothing. Is there anything else I might be missing or have to do to be able to fix this issue? I've asked for help from obs support but was sent here after. I'd appreciate any help.

[tawny agate]

This is new info to me, thank you

[past basin]

Is the audio format on the Xbox set to Stereo uncompressed still? The card's won't support digital encoing formats for audio

[past basin]

No worries, lots of folks aren't aware of it. Good luck with it!

[past basin]

Also do you get the audio if you try another app like Elgato Studio? Knowing that would help us know if it's a setting or issue on the OBS side, or somewhere else

[tawny agate]

That shows exactly how the recording did. Now I can't get it to stretch to fill the screen so I am in a new area.

[sonic creek]

Umm im not sure. I check the audio settings for my xbox and under speaker audio HDMI audio is headset format and headset audio, headset format is windows sonic for headphones

[past basin]

Are there any scaling filters turned on, on the preview itself if you right click it and check the scaling options and/or filters?

[past basin]

I don't know if Sonic is a digital one or not offhand. For headphones makes me think it's not, but it wouldn't hurt to set it to Stereo there to see if that changes anything

[tawny agate]

Lanzcos but I only turned that on just now when my stretch didn't work, let me remove source, add back in and kinda start fresh. I may have a lot of this modified unnecessarily and I can deal with seeing the grainy if my viewers get good quality

[past basin]

Probably a good thing to try, yeah

[past basin]

Also if you're in there and go to the other audio options is the option that mutes the speakers when a headset is connected unchecked? If not, it'll mute the audio going to the card if you connect a headset to the console

[sonic creek]

yes it is unchecked

[tawny agate]

Other than some color fixing which I don't get totally this looks amazing

I am brand new to streaming, 2 and a half weeks, I have actually gotten followers/subs so I wanted to not lose traction cause of quality this is huge to me, I can't say thank you enough times

[past basin]

If the phone is outputting in HDR you might need to set OBS up for HDR (if you have a HDR monitor), otherwise both it and the card will try to map to SDR which might skew your colours a bit

Glad you seem to have it working there

(Though streaming services aside from YouTube don't generally support HDR so you might just want to tweak the colours as is)

[tawny agate]

I went and turned off HDR during this kerfuffle, I may need to re-enable it, it was washing out my recordings I did from my phone to edit anyways

[past basin]

Ah, yeah HDR is honestly a headache

It's a nice to have, but a pain to setup and keep running reliabliy when you've got to handle folks with only SDR too

[tawny agate]

Yeah I think THIS is in the like, you're safe to touch and explore area, where that graininess was so bizarre cause Studio looks better than my phone does laughs in tears

[past basin]

heh, well hopefully that's it for the major issues with it at least

[sonic creek]

If i switch the headset format to stereo, it will change both to stereo

[past basin]

Yeah, that's fine. We mostly just want to test that

But you should also test with another app as well, to see if it's OBS specific or we have to go poking at Windows settings

[sonic creek]

ah i see, okay

[tawny agate]

Thank you again

[past basin]

No problem, good luck with it!

[sonic creek]

I'm also using audacity to test but game audio is not being picked up on either

[past basin]

Okay - is there an headset or any USB audio stuff setup on the Xbox itself?

If there's not, go to Windows Sound Control Panel (Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK). Go to the recording tab and find the capture card - note if the volume meter next to it is moving or not

[sonic creek]

No other audio is set up on the xbox, and no the meter is not moving when i checked it

[past basin]

okay right click the card and go to properties. Check on the levels tab and make sure Windows didn't turn it down or mute it. Then check on the advanced tab and turn off the option that allows apps to take exclusive control of it, press OK and reboot the system (also if you see any mention of Windows Audio Enchancements in there, turn that off - it may not be there depending on what version and build of Windows you're on)

[sonic creek]

OH MY GOODNESS WAIT YOURE A LIFESAVER

I can hear it now! I've been struggling the last 3 weeks not being able to fix it or hear anything at all 😭

[past basin]

Ah, glad you got it working

But yeah sometimes Windows can mute the card itself, other times you can wind up with another app accidentally taking control of the audio feed. Windows audio can get tricky

It can't do the latter at all now. The former is uncommon, unless you're switchign modes or sometimes doing updates

[sonic creek]

thank youu so much!! and yes its very tricky, i wouldnt have known any of that

[past basin]

No worries, glad you've got it sorted out!

[strong thorn]

My El Gato HD60X is creating a crackling noise when trying to pair it with 4k Capture Utility. Any idea why this would happen and how to fix it?

Audio is fine when I shut down the program

[past basin]

Have an audio sample? Also what are you trying to capture with it, and is the device set to Stereo audio? Some formats like Dolby Digital will mess things up

[last hollow]

Would anyone be willing or able to help walk me through setting up the Elgato 4k S with a PS5 Pro and Nova Pro Wireless headset? I have aux cable going from the headset base output to the cards input

but streamlabs isn't picking up any audio

[lone crypt]

Probably you just need to change the card’s audio mode to analog.
Open the side panel in Elgato Studio; button next to the app settings cog.

[last hollow]

I've tried, I can't find anywhere to change the audio mode to analog

[last hollow]

.

[lone crypt]

Follow the directions I gave

[last hollow]

Oh dear god I'm an idiot

[lone crypt]

😎

Every day at least one person needs that button pointed out to them. Don’t worry

[last hollow]

Idk why I thought it was a button for managing windows on windows xD

[fiery aurora]

hopefully I'm in the right place, i have a dual pc setup and was running 1080p 144hrz no issue . i have upgraded my monitor and GPU now running 1440p 240hrz but cant get 240hrz passthrough from 4K Pro mk.2. any help would be appreciated

[lone crypt]

According to the spec page I found just now 4k60 pro mk2 is capable of up to 144hz at 1440p and up to 240hz at 1080p.

So drop down to 1080p, or reduce refresh to 144 and stay on 1440p

[fiery aurora]

is this info incorrect? I have also reduced to 1080 but stuck at 144

[strong thorn]

Sorry for the late response. Adulting.... But it sounds like crumpling paper and static and it cuts in and out every second or so. Only seems to happen when I open my 4k Capture Utility. Everything else is fine

[digital whale]

@lone crypt for dual PC with elgato with extended displays. For recording do I use software or hardware for video encoder?

on obs

[lone crypt]

Could be I had a wrong page. Try changing the edid to display or merged. Restart all devices when you change edid.

[lone crypt]

Are you meaning on the game pc which is sending a preview projector to the capture card?
No encoding. Dont start encoding; just turn on preview projector.

If the game pc encodes then you don’t need a second pc!

[digital whale]

yes on gaming pc. I also don't see a setting to not choose an encoder

[lone crypt]

It doesn’t matter what the encoder setting is on this computer because it is not ever going to encode

Just add your display capture source. Make sure your canvas is equal to the capture resolution and frame rate, and then start the preview projector. No encoding

[digital whale]

I see, thank you

[fiery aurora]

so merged locked me in at 1080 60 , and display has it as 1440 144. i was originally running internal which had me at 1440 144.

[acoustic raft]

Hi Arcsane, hope you don't mind me jumping in. While I'm waiting for a reply from Elgato support, I went ahead and did some more testing here.

I swapped the original Elgato cable for an Apple Thunderbolt cable, and I also switched the connection from the rear port to the front port. It definitely improved, but after about 10 minutes of smooth gameplay, it starts to lose a bit of fluidity/stutter again. If I reset the card, it goes back to being smooth.

However, when I switched to 1080p, the OBS capture ran perfectly smooth for the last 20 minutes. Just as a reminder, I'm using a Mac Studio M2 Ultra.

Apologies for my English, I'm from Brazil. I wanted to ask you: what are the recommended settings for the Elgato Capture software?

[digital whale]

For the display capture source, how do I get audio for it?

Also when I try to preview projector, the game doesnt show up, it is either black screen or desktop. Should I change Display capture to show monitor then project the elgato using the tray icon?

[lone crypt]

Preview projector doesn’t send audio. You’ll need to send that to the capture card by whatever method you previously used. Wave link stream mix assignment, or whatever other mixer you were using

[lone crypt]

Hats probably a privacy setting. OBS not allowed to record

[digital whale]

I was using Voicemeeter banana

[digital whale]

how do i change that setting?

[lone crypt]

Win key
Type privacy. Is where I’d start.

[digital whale]

I dont see how obs is being blocked in the privacy settings

[lone crypt]

You said it was a black screen so….

Ok, do you see the game (what’s on your display) in the OBS window with your display capture on?

[digital whale]

It only shows the game when I change display capture to gaming monitor, and preview projection to HD60 pro

this is how it looks when not in a game

[lone crypt]

You’ve selected the capture card as your display capture source.

You want to capture your main display

[lone crypt]

This is correct

There, now turn on a projector preview to the capture card.

Get it? You’re capturing the main display and sending that to the capture card. So it can be seen on the stream pc.

[digital whale]

I see, thank you. Also would desktop audio be a good replacement for display capture having no audio for now?

[lone crypt]

You don’t need any audio sources in it.
Preview projector doesn’t send audio

Oh ummm well I guess you could do that… and set it to monitor. Monitor device being the capture card.

Sure

[digital whale]

okey

[ruby rover]

Hey chat,

I've got a HD60S cap card. Alot of times I'll end stream, then go away from my computer. I then open MeldStudio again, and the HD60s comes in as a (2) source, like its picking it up a second time, although the first instance is not there, and does not pick up anything on the game PC. Only after I disconnect the usbC for a few seconds, then reconnect it, does it seem to work correctly.

[digital whale]

when using obs, benchmarks show the GPU usage higher than normal, does this mean that the GPU is encoding?

nvm that was because of the 2nd monitor and discord being on. Sorry, I will not ask anymore questions for today

[lone crypt]

does the computer go to sleep? Sleep does strange things with peripherals. Generally I would recommend either shut down or if you want to leave a computer on, just have the displays turn off and don't use sleep.

[pliant narwhal]

can anyone help me with custom edids?

i extracted my monitors edid using monitor asset manger and when i import it to elgato studio it works.. but the resolution doesnt work? the monitor supports 1080p at 240 but doesnt show up in display settings

[pliant narwhal]

is it because i got the edid while my monitor is connected with display not hdmi?

this is for 4k pro sorry

[kindred yarrow]

hello

i got elgato 4kx and yesterday I cant connect it like i usually do

do i need to update to windows 11?

[past basin]

So the audio works fine when you use a different capture app like OBS Studio, Meld or Elgato Studio?

[past basin]

Defaults here are generally fine. I'd have to double check the 1440p custom EDID - that may give you some issues when you try to switch to 1080p.
If you check the mac's system report if the card correctly showing 5 Gbps under the USB section? (10 Gbps if 4K X, I can't recall which card you had there).

Sometimes the rear and front ports on a mac might behave different too - might be worth trying a different port (I think that's mostly on the mini's but am not 100% sure so might still be worth checking)

[past basin]

What specifically do you mean here? What issue are you hitting with the card?

[past basin]

Yes, if you captured the DisplayPort EDID it can trip things up when you try to use it with a HDMI connection as they both usually have at least some minor differences in supported modes.

[past basin]

This usually indicates the USB connection was interrupted and it reconnected as a different instance of the same device type (so Windows sees it as an entirely different device). Is the comptuer going to sleep while you're away from it? You might also need to disable the USB controller's power management to see if that helps. To do the latter I usually use USB Device Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html). Load it up, find your card, find the controller it's on (the green card icon above it), right click it and go to properties, hit change settings on the window that pops up and you should see a power management tab - turn off stuff in there and reboot to see if it helps.

[ruby rover]

This happens even when computer is awake. I have it currently set to not go to sleep any longer after troubleshooting.
I tried in device manager to disable sleep on the usb hubs, but will give this a try!

[pallid thistle]

Hey i have an issue i have elgato 4k s and i have passthrough setup i have cables 48 GB speed and for example display mode is not working at all internal mode works only max in 144 HZ i cant do 240 HZ at all (im talking about my main monitor)

When i setup 240 HZ my main monitor jsut go black screen

[past basin]

What resolution are you working with? Also does your monitor enable DSC at 240 hz? If Display Stream Compression kicks in the capture card can no longer pull the video

[pallid thistle]

1920x1080

donno about DSC how can i check it

[past basin]

It might be listed in the manual, sometimes on the monitor's info screen when it turns on. Can be hard to tell because there's no real standard way to tell for sure

Does the capture card still work when on 240 Hz though and just the passthrough fails?

[pallid thistle]

Yes i can see in the app my screen on the second PC just my monitor goes black

[past basin]

Probably EDID mismatch then. 240 if a finicky mess sometimes.
You said Display EDID mode isn't working at all? As in not even getting the capture card video in that mode?

Does that hold true even if you reduce the refresh rate?

[pallid thistle]

Nope

[pallid thistle]

Yes

but merge mode is working in 240 hz xd

[past basin]

huh

[pallid thistle]

yeah

i had same reaction

[past basin]

Probably an EDID mismatch then that the merge process is clearing up

[pallid thistle]

Any way i can fix that

[past basin]

I mean merged mode is fine to use if it's working - up til 4K X it was the default when the card shipped from the factory

But beyond that you could maybe try using something like Custom Resolution Utility (CRU) to copy the EDID off your monitor and load it in as a custom one (hook the monitor up via HDMI to the GPU to be able to pull the HDMI EDID from it)

[pallid thistle]

ye i tried it

[pliant narwhal]

i wonder if theres any capture cards that will come with display ports instead of hdmi

[past basin]

I mean there are some, but I don't think I've seen any newer than DisplayPort 1.2 (been a while since I looked though). They're aimed at professional setups though and aren't really aimed at gaming features, and cost several times what most HDMI cards do. Demand isnt't really the same for DP capture compared to the number of HDMI setups people pull in I guess

[vapid mist]

Is there an extensive list of all the Variable Refresh Rate cards anywhere?

Second question: I run a VR headset that is 90 hz, is Variable Refresh Rate what I need to eliminate screen tearing and not need OBS preview open anymore on the main PC?

||when you have face, eye and full body tracking along with a voice changer, it starts to get to a point where you wanna start running as little extra programs as possible on the main rig lol||

[past basin]

90 Hz is going to tear on 60 fps recording because you're refershing 90 times a second but only capturing at 60 frames a second. That means every other frame you get a refresh partway through a frame capture which is what's going to cause tearing. Try recording at 30 fps instead - since it's whole number divisible you'll only ever get full refreshs on the capture (even though it winds up only capturing every third refresh)

VRR isn't what you need here, that's a tech that syncs your monitor's refresh rate to a factor of your framerate to avoid tearing, if your headset is fixed at 90, it's a fixed framerate. That said current Elgato VRR cards are HD60 X, 4K S, 4K X, 4K 60 Pro Mk.2 and 4K Pro.

[vapid mist]

Yeah 30 FPS isn't going to work for me unfortunately. lower frame rate recording of VR POV is very disorienting for some people.
I assumed cards that have Variable Refresh Rate are syncing to the monitor, because in that case I was going to ask if i could set the card itself to 90.

Is there a higher frame rate that would be compatible with the 90hz? Im ok with duplicate frames coming from the card, so long as OBS on the recording rig will step it back down to 60.

[past basin]

No, you'd want to cap the frame rate at 60 Hz and record in 60 as the next highest option

[vapid mist]

A bit strange that 90 isn't an option for pretty much any card, but oh well.

[past basin]

You could in theory set your actual recording to 90, depending on the resolution you're running at and record in that rate - but that only really works for local recording since most streaming platforms cap at 60

[vapid mist]

I dont stream, so we're all good there. This is for DVR purposes.

[past basin]

90's a bit of an oddball tbh. 75 too. The things weren't designed with recording in mind as a primary factor and likely couldn't drive 120 so settled on the happy medium for what they were designed for. Ideally 120 would be the next best refresh rate since it divides wholey into 60

Does the DVR playback 90? If so that's an option

(assuming the resolution of the headset is low enough that the card can handle it at 90)

[vapid mist]

Here is my configuration.
Two PC's > Main PC renders the VR gameplay at 90hz, RTX 5070ti 16gb, Ryzen 7800 x3d > Goes out to capture card > Plugged into secondary PC Ryzen 9 3900X, RTX 3070 OC 8gb > Capture card in OBS for recording DVR

[past basin]

DVR is a Digital Video Recorder. Is that what you're actually playing back on here?

[vapid mist]

Resolution is 2k (Vive pro)

[past basin]

(I'm assuming you're using that acronym differently than I am)

[vapid mist]

No I said DVR in context of what im trying to have, not an actual device DVR sorry

[past basin]

Okay, I am not familiar with the acronym as you're using it

[vapid mist]

There is so many parameters here, i apologise for not having every single detail lol this is hard

You can interchange DVR with me using a second PC as "if" it was a DVR. Always on and recording.

[past basin]

Okay, just recording then That's fine.

which card are you using here? Some of them will likely do 1440p90. So if the recording PC can playback in 90hz it should be fine to just record at 90

[vapid mist]

Also of note, at the moment setting the OBS preview source to the monitor that is captured by my current capture card works, the 90 gets sent out as 60 full sync.

[past basin]

You'll have to update your OBS settiings so the canvas records at 90 too

eg (though at 2560x1440 if you want to record in 1440p)

Otherwise OBS will squash everything to 60 by default

[vapid mist]

Im getting mixed up on information you have provided. Earlier you mention it is not possible to send 90 to elgato cards and to do 30. What part might have been mixed up on my end?

[past basin]

Depending on the card it should be possible to send it at 90. What's not possible is to convertn 90 source to 60 recording without tearing

Straight 90 to 90 shoudln't tear, but depends on which card you'ore using

[vapid mist]

Oh in that case im golden! Id just need to know which cards actually do 90. Thanks for the help brainstorming this out with me, I appreciate it!

Yeah i usually hit solid 90 most times in VR so if this works + me taking even more load off from not needing to use OBS on the main PC to source preview im golden

[past basin]

This is still a bit of an oddball setup so you might need additional troubleshooting, but the PCIe cards 4K Pro and the older 4K60 Pro Mk2 are likely the best bets when working with unusual formats.
Other than that I'd probably go with 4K X though that one doesn't officially list 90 fps mode, it does 60 and 120 so can probably be coaxed to 90 mode - I can't actually test that though as none of my currenrtly setup gear outputs at 90 sorry.

The PCIe cards have a much better success rate with unlisted resolutions than the USB ones though

[vapid mist]

I guess i could also probably start poking VR streamers and ask them to do a little test for me lol

(to record)

[past basin]

That might be best - I can't give a real solid answer here because while a few of the cards will likely do 90, they don't officially list it because it's uncommon on PC monitors or consoles.

[vapid mist]

Very good to know!

Thank you. ❤️

[past basin]

I THINK it'd work at 90 for 4K X, but I can't say 100% and I wouldn't buy new gear based ont hat.

But yeah, good luck! Wish I had a clearer answer, but hopefully someone else with a VR rig will have one they can confirm 100% on

[vapid mist]

Yeah just got on a call with elgato support, even the support agent has no information on 90hz VR headset compatibility.

good news though, they did mention i can get a card and try it out and if it doesn't work within a return window i can just ship it back if it doesn't work for me. So thats good!

[lone crypt]

I play vr at 90hz and honestly I just have always told OBS to capture 60hz and it looks fine.
Frankly, Vr is not that smooth to begin with and routinely hits frame drops so… my take is that if there is any frame time instability from the 90/60 capture, it’s not apparent compared to what the gameplay naturally looks like.

I’ve never noticed tearing in any of my video when I edit

[past basin]

Huh, I would have expected you to hit that.
I wonder if OBS Buffering options would actually do anything here?

[lone crypt]

Maybe, I always leave it on.

[vapid mist]

Tried a play with Nvidia control panel settings.
These are starting to look promising, no tearing yet.

Whatever I had before was not playing well with the capture card.

Highest available preferred refresh rate, Triple buffering (wish i didnt have to for 4k capture reasons later down the line), and adaptive vertical sync seems to have solved it.

Going to need to test it futher before i can say for sure.

completely unrelated but launch options for Use DXGI flip model swap chain for D3D11. in unity applications may also help. But doesn't apply for VRChat. May be useful for other games, though that technology is being phased away from what i heard. Its quite dated.

In a perfect world, the capture card would just take all this like a champ but hey at least i got it maaaaybe workin now lol

[hushed shore]

Hello guys, I am having an issue where. Once I reset my PS5/PC my 4k60s defaults to hdmi autio instead of analog audio.

[remote pumice]

Hey can someone help me? Since today my elgato 4k Pro has stopped working, it's always displaying the No device found message

[past basin]

Going by what jnTracks was suggesting earlier too, you might want to try manually setting the buffering option in OBS. It might help mitigate the tearing too.

[past basin]

Is this a 4K60 S+, the Standalone capture card with the SD card reader, or the newer 4K S? Folks keep mixing those two up so I want to be sure there as they both have different ways of setting things. Also what app are you running it with?

[past basin]

It was working previously? Have there been any changes like new SSDs installed, firmware or OS updates? Have you already tried a full cold reboot (shutting down the PC, removing power for 20 seconds or so before rebooting)? Does it show up in Windows Device Manager at all? (Usually under cameras)

[dire plover]

Hi everyone! I’m looking for some help with a signal issue involving my Elgato 4K S and PS5.

Every time I restart or turn on my PC, the Elgato fails to detect the PS5 signal. My second monitor (which is shared between my PC and PS5) switches to the correct HDMI input automatically, but the Elgato software shows "No input signal." The only way to get the PS5 screen to display is to physically unplug and replug the HDMI cables. Does anyone know why this happens and how/if I can fix it?

[remote pumice]

It worked perfectly fine until yesterday yep, ive got two ssd. Tried to swap em, and use only one but it doesn’t recognize the device still.
I tried to install my previous Hd 60 and works fine…

[timber spire]

Hi, I'm stressed because my Elgato 4K S has no audio when connecting my iPhone 16 Pro, even though it works fine on my TV. I've tried everything and I'm stuck.

[lone crypt]

Works fine on TV via HDMI?
Just making sure you’re not comparing to AirPlay

Make sure iPhone is using the capture card as its audio device.

Try different capturing apps. Check computer privacy settings for microphones,
If OBS video capture source doesn’t work, try adding an audio input capture of the capture card along side the video capture.

Those are the usual fixes

[timber spire]

iv tried all that and theres no support for 4ks on google

[lone crypt]

I'm confused by this. " Support for 4ks on google"?
Let's lay out the setup in detail; what is connected to what, and what software is using the capture card?

[timber spire]

Sorry for the confusion! Let me clarify my setup in detail.
My Setup:
• Source Device: iPhone 16 Pro.
• Adapter/Cable used: [Aquí pon cómo lo conectas: ej. Official Apple USB-C Digital AV Adapter + HDMI cable / Direct USB-C to HDMI cable].
• Capture Card: Elgato 4ks
• Connection to PC: USB-C cable directly from the capture card to a USB 3.0 port on my motherboard.
• PC OS: Windows [Pon 10 o 11].
• Software used: Elgato 4K Capture Utility (I also tried OBS Studio).
The exact problem:
I get a perfect video signal in OBS , but there is absolutely NO audio. However, if I take the exact same iPhone and HDMI cable/adapter and plug it directly into my TV, both video and audio work perfectly.
I've already tried changing the EDID settings, reinstalling drivers, and trying different apps on iOS, but the capture card still won't pick up the audio stream from the iPhone.

@lone crypt

[lone crypt]

Ah ok. So yeah I don't know what support on google was meaning.
But my suggestions all still stand.

As I said, try adding an audio input capture in OBS along side the video capture that isn't picking up audio. Sometimes that works for capture card audio in OBS.
Try a different app: Elgato Studio, Meld studio, etc; to test the results.
EDID settings: if there is not display connected to the capture card's output port, "Internal" is usually the correct setting, but you could try other settings... Usually this is a fix for resolutions or refresh rates that aren't showing as available, or picture not appearing on the passthrough display.

You might try connecting the capture card output port to the TV to see if audio (and video) is passing correctly to the TV and if that makes a difference. iPhones could (or probably are) changing their output resolution to match the display they are projecting to, so without a TV connected, it might be detecting the capture card as something other than a traditional TV, and maybe that's why it's not sending audio. With a TV as the passthrough display, that could get the iPhone to realize it's supposed to send a propper TV signal.

If that's the case, then "display" might be the best EDID setting to use... but that EDID might not work right when not connected to a passthrough to TV... so you might want to get into custom EDID territory or something, if you want to use this regularly without the TV included in the chain.