capture-cards

[lone crypt]

That’s weird. It’s nothing on mine. Is there something about this particular game, maybe? I wonder if some anti-cheat hook is messing things up

[cedar fulcrum]

these are the settings im using for the display capture

idk if thatd be causing any of this

ill try the non duplication option

no dice, still high

ok i have an entirely blank scene now. no sources

still 10%

so it might be an issue with obs itself. gonna delete it all and fresh install

my gpu is a 3080ti for the record, so decent

[lone crypt]

So maybe check the other capture methods?
And is the game full screen of borderless window? Try those

[cedar fulcrum]

yeah i guess although those are pretty unideal since then i gotta change them every time i want to capture a different game or program

[lone crypt]

And would be good to test another game. That’s a competitive one right?

[cedar fulcrum]

i like how display just captures it all

[cedar fulcrum]

yeah ill check with another

[lone crypt]

Yeah but there are different capture methods within the display capture source

[cedar fulcrum]

yea im trying the others now

[lone crypt]

Older and newer ways for OBS to capture

[cedar fulcrum]

same results.

gonna switch games now

[lone crypt]

And I’m worried about some anti cheat

[cedar fulcrum]

something that uses less gpu

ok its on like 2% with random rare highs of 5%

much better

but this is still the no source scene

[lone crypt]

Wait you mean OBS uses 5% GPU even with no source?

[cedar fulcrum]

on random spikes yes

id say it averages to 2% but randomly for a second goes to 5%

[lone crypt]

It must be doing something in the background then.
It should be zero

You sure it’s not like reply buffer recording or doing NDI or something?

[cedar fulcrum]

i have a lot of scenes, are they doing stuff in the background when they aren't selected?

[cedar fulcrum]

not ot my knowledge

background recording definitely not

ill check ndi

[lone crypt]

If there are other scenes in the profile they are still active prob we’d buy

Blank profile with nothing but the display capture.

[cedar fulcrum]

oh i forot profiles existed lol

[lone crypt]

Maybe I’m using the wrong word.

[cedar fulcrum]

i got a LOT of scenes here

[lone crypt]

Profile is for YouTube and twitch settings

There’s a thing for sets of scenes. You should create a blank one

Scene collection!

[cedar fulcrum]

ok i made a new profile but all the scenes carried over

[lone crypt]

That’s what it’s called

[cedar fulcrum]

ah

gotcha

[lone crypt]

That will be totally blank

[cedar fulcrum]

yea its using 0.5% now

[lone crypt]

There we go

[cedar fulcrum]

but no sources no preview

ill enable thme and see

ok instatnly back to 5%

wait no down again 0.6

it was just in the settings for selecting display, so it was probably checking all of them

[lone crypt]

Stabilize after starting a source

[cedar fulcrum]

ok one source, no preview no projector it sits at 0.6-0.8

adding the second

still same

opening projector preview

0.8-0.9

if i then tab into the game it goes to 1.3

which i am very okay with

[lone crypt]

Ok. That’s a lot better.

[cedar fulcrum]

this is the much less gpu intensive game though

im gonna try again with rivals

[lone crypt]

So those other sources must have been doing something.
Wonder if rivals still has something going on.

[cedar fulcrum]

my other thought is rivals is using a ton of gpu power and it just isnt registering properly in the task manager

or rivals is making my gpu work overtime and all processes bump a bit extra

[lone crypt]

Task manager isn’t perfect. But the difference between 1% and 10 is something it should be good for, eh?

[cedar fulcrum]

yea obs is back to 7%

[lone crypt]

The game shouldn’t make any difference to what OBS is doing, unless it’s something weird about the display capture hook.
Anti cheat can be like that. So I’m wondering.

[cedar fulcrum]

ill check online

[lone crypt]

Actually, what engine does it say OBS is using in tasks manager

[cedar fulcrum]

ultimately its not the end of the world, but ideally i can get it to zero

[lone crypt]

What GPU engine

[cedar fulcrum]

how do i check

[lone crypt]

It’s one of the available columns in that scree

Screen

Maybe view options?

[cedar fulcrum]

gpu 1 3d

since im not encoding anything could i set it to use my igpu

[lone crypt]

No because it has to use the GPU that hdmi port is attached to

But like, see how windows desktop is using 77%

Clearly way over 100%

So it’s talking about more than the 3d engine

On the GPU performance tab it breaks it down more. So might be some insight there

[cedar fulcrum]

ill take a look

[lone crypt]

Could also try an app capture source.
Maybe that behaves better in this game?

Ahh see that? So rivals is using the actual GPU core and everything else is using side processing

I think that’s what’s going on

[cedar fulcrum]

interesting

[lone crypt]

I bet the other processes are on a different bit of the silicon
Just funny the one rivals is using isn’t the one called 3d

Ok I gotta go get my kid fed.

Dinner time!
Hopefully you have enough to think about here

[cedar fulcrum]

have a good meal! thanks again for the help

yea it seems to be using these 2 the most

ok yea it is likely a rivals thing, just checked another game that uses like 100% gpu and obs was chilling at ~1%

ok it is likely an anticheat thing, fortnite has the same high gpu useage

which is a shame as i will be playing those 2 games a lot

[lone crypt]

It’s an interesting discovery.
But GPUs have these other sub processors like the copy engine and obviously encode is its own sub processor. But there are several.
And it’s able to shove simpler work onto some of these, depending on what’s going on and how difficult the work is.

So I wonder if you’d actually notice any performance difference in rivals.
Like run the benchmark with and without this OBS instance running on that machine.

Might be that’s this is not actually impacting the game anyway. Even if it’s acting different because of anti cheat hooks

As I’m thinking about this, because I can’t stop because I’m a nerd…
I think I never really measured while playing a game.
I turned it on with nothing else going on and it was less than 1%

If that’s on the main GPU engine, and then a game comes on that is a harder workload and gets priority. The OBS task could be getting shunted off to a sub processor, on which it takes like 10% because it’s not the main GPU engine.

This is my hypothesis.

Because that might also explain the behavior when tabbing. Changing which task is primary

[past basin]

Windows GPU monitoring can sometimes be wildly inaccurate as well as the GPU scales clock speed and the like based on the load - I would generally expect it to be about correct if it's under load by a game at the same time though.

I wouldn't test at idle though since you can wind up hitting the same sort of problems you do with CPU usage monitoring when a CPU scales down, or runs a process on an e core instead of a p core

[void urchin]

I’m getting a little input delay on my ps5 using the elgato hd60x do you guys think a new high speed hdmi Ethernet will help?

[past basin]

PS5 won't use Ethernet over HDMI, and shipped with a HDMI 2.1 (Ultra) cable. HD60 X's cable is also HDMI 2.0, High Speed. HDMI shouldn't affect the video latency anyway, just the overall available modes
Where are you seeing the delay? If it's on a display connected in the HDMI OUT of the card for passthrough, set your display to game mode (or other low latency mode) as the capture card can sometimes interfere with the TV or monitor auto detecting it's hooked to a console and it'll leave image enchancements on, increasing video latency

[rough plume]

I’m using a dual pc set up to stream for the first time and I have the elgato 4k60 pro. And I noticed some times during the stream last night it would I guess loose signal for like 1-2 secs then would come back. It would just flash to the “elgato” screen and back to the display. Anyone know what could cause this or what the fix could be? It would just randomly do it

[past basin]

Depends on the setup - it's normal when the display changes modes (eg if you're loading into a game and it switches display modes like refresh rate, resolution, HDR, etc).
Outside that how are you hooking the card up - is it in a passthrough setup (GPU to capture card, capture card HDMI OUT to monitor), or a cloned display setup? If it's in passthrough could be something like VRR going out of range, in which case you could try disableing G-Sync/FreeSync

[rough plume]

I was told to put the HDMI from my gamine pc into the in on the cap card and then was told to go to display setting can clik the drop down tab and clikc "duplicate monitor 1 and then the one for streaming pc which is 3"

[next wadi]

hey my elgato hd60s isnt picking up my audio streaming to obs studios

thought i fixed it yesterday but no go

[past basin]

Okay, so that would be a cloned setup (I'm assuming you didn't put anything int he HDMI out of the card when setting this up, if you did remove it).
You should also use Elgato Studio or 4K Capture Utility to set the card's Input EDID mode to "internal" in that sort of setup (using the utility on the streaming PC to adjust that setting)

[past basin]

Does it work in 4K Capture Utility? Important to know if it's an issue with the software config or the card interacting with Windows for audio

[wide hull]

Are you using Internal or anything else? Tried this same edid but still get the werid fuzzy lines image.

[burnt fiber]

You want to use internal when using a custom edid.

[granite bison]

hey yall, i just got my 4kS in, and it seems no matter what i do, it keeps black screening when i try to open it in OBS

[lone crypt]

Did you check privacy settings?
Is another app open accessing the 4ks?
Disable HDCP on the source?

[granite bison]

i did the HDCP disable on the PS5, but i havent been able to figure out the other problem

no matter what i do, it just keeps black screening in OBS when i create a new video capture device in the source.

i even went through and deleted all other scenes to start fresh

im so lost this makes no sense

it doesnt even seem like the elgato is picking up game audio

[lone crypt]

How about the other two questions I asked?

[granite bison]

I do not have it open in anything else no

The only two things i have open at the moment are OBS and Elgato Studio

for privacy settings, which do i need to check? ive checked them in ps5 and dont see anything really

would it be in OBS settings? cause i dont see any in elgato either

[past basin]

Don't run both at the same time, only one can access the card at a time due to the way Windows UVC driver works

Generally if you're going to use OBS add the card to the Sources list as a Video Capture Device and use it from there

[granite bison]

Okay so i got it showing up in OBS now thank you!

new question (sorry if its a dumb one, just new) but do i play through OBS then?

[past basin]

Either that, or through a display connected to the HDMI out of the card (playing on the HDMI OUT port is called passthrough and is lower latency than playing on the app preview)

If you need to see a copy of it without your stream UI and stuff, right click the card in OBS and go to open the Source Projector and you can pop a copy of the card out to another screen or window

[granite bison]

Ohh okay so I can play on a preview projecter

what would you recommend is best?

[past basin]

I prefer to play on a monitor in the HDMI OUT, since it's lower latency - so if you have a second screen I'd go that way. You can play through preview if you have to though - unless your using MJPEG mode on 4K S the latency is only like 2-3 frames generally, not even noticable unless you're playing something reaction intense like a rhythm game

[granite bison]

you mind if i message you directly bro

[past basin]

You can, but I'm in and out of here at the moment, sorting out some stuff before work tomorrow, so could be delays

[granite bison]

all good no worries at all

[neat coral]

Hiya. I am trying to stream my PS5 to streamlabs and am having issues with the audio. I can't get it to play through my headphones and stream. It also does not always detect party audio.

[past basin]

Do you have the headset connected to the console? The PS5 mutes HDMI audio when a headset is connected, meaning the capture card won't get audio while a headset is attached unless you're using something like a Chat Link cable to split the headset out, or some sort of mixamp to otherwise split the audio

[hardy breach]

Hi I was wondering if anyone could help me with this issue, so today I picked up a elgato 4ks today to get my switch 2 gameplay to my pc to stream on discord to my friends. After following all the setup guides and downloading elgato studio everything was working fine for abt 15 mins till my frames dropped and a few minutes later it froze all my usb devices and windows said there was a malfunction and therefore I couldn’t do anything but restart my pc. This issue has been persistent through cable checks, a uninstall and reinstall, psu testing and even a replacement, a bios update, and switch 2 setting changes. If anyone has any suggestions please ping me cus I rlly don’t wanna have to send it back but it’s starting to look like the only option.

[hardy breach]

Some other notes; I was intending on using elgato studio as my main way of seeing the game instead of using a out cable as I found it more convenient, I tried obs as a way to view the game and it froze and crashed before I could open anything else, and every single driver and software has been checked for updates and is up to date.

[forest plinth]

hello, i need help casting my ipad to my laptop. i have everything connected to a elgato 4k s and both of my devices detect that they are connected to it but it comes up with a black screen instead of my ipads screen. i originally asked this in the obs community and i was refered to here since the issue persisted in elgato studio as well, even after a hardware update.

[lone crypt]

Did you check privacy settings for cameras being allowed to be used by apps?
Does Elgato studio show alt alerts?

[lone crypt]

Does Elgato studio show any alerts?
Do you have any other apps open when you took this picture?
Privacy settings on the computer; cameras allowed to be used?
HDCP on the switch?

[forest plinth]

sorry if this is a stupid question but would i be looking at the privacy settings in my ipad apps specfically?

[lone crypt]

No the computer with the capture card.
They appear as camera devices so the os might block their use if permission hasn’t been given.

Does this iPad have a usb c port?
(I think that’s iPad 10 or later)

[forest plinth]

yes its connected via a usbc to hdmi

i checked and elgato studio does have permission to the camera

obs does as well because it can show my webcam just fine

[lone crypt]

Ok. And these can’t be used at the same time.
Is there a virtual camera device being created by windows? There’s a fairly recent feature that sometimes turns on by itself.
The card can’t be used by more than one app at a time so if this comes on, or if any other app is open, the rest won’t work.

[forest plinth]

i made sure to check both apps seperately but i can look for any other virtual camera devices

[lone crypt]

I don’t know where the setting is because it’s a win11 thing.

[forest plinth]

i did find it and it says these are the only cameras being used

it does have an option to test as well and its still black here too

[lone crypt]

Ok. And again, if the card is open in any app, the rest won’t work.

Worth restarting the computer in case it got stuck.

[forest plinth]

okay i will try that

[lone crypt]

Other than that… I think I’ve asked all the easy stuff. No alerts in Elgato studio?

Is whatever app you’re tryin to capture using HDCP?

[forest plinth]

ah restarting did the trick, i got it to work in elgato studio :)

thank you for the assistance though

[lone crypt]

Ah good

[hardy breach]

Nope the only thing that happens in studio is once the USB’s disconnect it loses input.
I’ve tried with everything closed and with my go to’s (chrome and discord) open and it’s the same thing.
Yes it has all permissions and I’ve even ran it in admin mode.
Always off and no app I use should turn it on.

[lone crypt]

Making sure we have the picture of what’s going on.

The capture works, for a while.. and then slows down and eventually crashes, dropping the usb connection when it does?
Is that right?

[hardy breach]

Correct, it’ll work then anywhere from a few seconds to minutes in it freezes all usb connections including keyboard, mouse, etc!

[lone crypt]

That rather feels like something deeper such as a problem with a device driver or something within the motherboard chipset.

I think I would start looking at updates to bios, chipset drivers.

Testing the card with any other computer seems like a good idea.

[hardy breach]

Yea the difficult part is that I’ve already checked every driver available and there all up to date, I’ll look into the chipset thing tho, I’ve never heard of that. Ik bios is up to date as I updated it yesterday. I’ll try it with a different console and pc if I can and see how it goes.

[lone crypt]

I would suggest change one thing at a time.

I would presume this couldn’t have anything to do with the source device. Because hdmi is just video and audio. It can’t make the usb drop or the computer crash.

So plug the card into a different computer. Windows or Mac; anything.

[hardy breach]

I’ll give that a go :)

[nimble wind]

how do you change the audio input to analog in elgato capture im so frustrated

[lone crypt]

Do you mean Elgato Studio?

[nimble wind]

yes sorry

[lone crypt]

The side panel on the right is where capture card settings are.
Button next to the settings cog

[nimble wind]

youre my hero i feel like an idiot been looking at it an hour haha

[lone crypt]

That comes up a lot, actually.
Haha

Casual mentions that maybe it needs a little more of a highlight have been dropped. Ha

[steady gazelle]

how come i cant see my ps5 on my main display but on my second display i can see that its working on obs

[lone crypt]

When you say second display, do you mean a display connected to the hdmi out on the capture card?

[steady gazelle]

no, i mean the monitor where i monitor my stream

like i can see in the studio that its working but i cant switch to hdmi it just takes me back to my pc screen

[lone crypt]

So there is just one display, but you’re connecting the computer to it, and the HDMI output from the capture card to a second port on the display?

[steady gazelle]

im confused

[lone crypt]

So yes. Is the answer to my question.

You’re changing the input on your display to watch video on another port.

This might work if you get the EDID setting correct, but it’s very confusing for the capture card and display and trying to do this often causes problems.

Recommended to use a dedicated display for the passthrough, that isn’t connected to anything else so it won’t switch back to the other source.

[steady gazelle]

i tried unplugging my pc output but then it wont capture idk why

[lone crypt]

Check the edid setting on the capture card. When using passthrough display, “display” or “merged” are usually correct.
And then your console needs to be sending video within range for your display and the capture card.
(Clearly it’s good for the card)

[steady gazelle]

that didnt work

[lone crypt]

We have seen so strange issues from having a display connected to a computer and the capture card output at the same time. But it might work for you if you get it right.

Also when changing Edie’s fully power cycle all devices to make sure they update and resync fully.

Also verify that the console can send video to this display on its own, directly. As a test

[steady gazelle]

it can i just got the capture card

well

its my monitor

i tried on my other monitor and it worked

but that ones vertical

[lone crypt]

Hmm. 🤔

[steady gazelle]

when i unplug my pc from my main monitor the capture card wont capture my ps5 anymore

[lone crypt]

I’m stretching outside my solid knowledge here.
But I guess I’d be trying different video modes and settings on the console, to get it sending to that main display first of all. Find what modes work. Variable refresh and hdr settings could matter.

[steady gazelle]

i did some research apparently sceptre monitors interfere with elgato capture cards

is there a solution to that

[lone crypt]

You know more than me, if you found that

You don’t ….have… to use a passthrough display. If it’s a modern card on a 10gbps usb, the preview in Elgato studio might be only like 2 or 3 frames.

[steady gazelle]

yeah but i can use my other monitor. I honestly thought it was the capture card or my pc but now that ik ill just make my monitor horizontal so i can use it

thanks for the help though i really appreciate it

[lone crypt]

Ok!

[vocal phoenix]

How can i hear audio on streamlabs with my elgato 4k s?

[lone crypt]

We assume you've added the video capture source, and you see the sound meter in the audio panel?

[vocal phoenix]

Yes
And the meter remains to 0

[lone crypt]

Ok.
And is the source device a console?

[vocal phoenix]

Yes
PS4

[lone crypt]

Do you have headphones connected to the console or controller?. Or is is set up to send sound to the TV over HDMI?
While you're there, make sure the sound settings in the console are stereo PCM. No surround or other formats.

[vocal phoenix]

No headphones connected to the controller

The audio Is already PCM

[lone crypt]

Ok so, when this is connected directly to a TV, it plays stereo sound to the TV.
have to make sure we don't skip a step.
Now we go check the capture card settings in Elgato studio. Open that up, and open the right side panel (button next to the settings cog in the top right). Then make sure audio is set to digital.
If it's already digital, change it to analog and then change it back just to make sure the setting takes.

[vocal phoenix]

I've fixed it
I forgot to add an audio source to streamlabs

[lone crypt]

Ok, that's where this was probably going, but I have to check a few other things first or it gets confusing if it was something else.
Sometimes the audio comes through as part of the video capture source, but some setups just need it added separately.

[past basin]

I swear there was a post here about 4K X that I just got up to get on the computer to read better, and now it's gone. . . hmm. . .

[sinful nest]

Love my 4kx

[distant gust]

It was me, I thought i fixed it.... I did not...

Ill post again since I do still need the help apparently. lol

Capture Card is the 4KX

3-4 days ago it started do the random black screen flickering. Currently its connected GPU>4KX>Monitor Running 4k120HZ. No VRR No HDR. The light on the card does not change while the black screen is happening, when running passthrough it disconnects the monitor then itself (in OBS) then comes back. Its run this way for months with no issues.

I have tried: Lowering resolution to 1440p, All the combinations of EDID (internal, display, merged), different USB ports, Different HDMI cables. I have also set it up to duplicate the display( GPU>4KX and GPU>Monitor) doing this the monitor is fine and never blacks out but the 4KX does."

Thank you for any help, I'm in and out all day so if I don't reply right away I apologize

Also it does this in game and while just on the desktop, so I don’t believe it’s game specific.

[amber magnet]

Hi all hope im in the right spot just got a elgato 4k x yesterday So new to this but I got everything up and working But I have quite a strange problem.. using my ps5 (do note my monitor is a asus Xg27aqdmgz so It does up to 2k 240 hz) but when using my ps5 I can get full 2k 120hz/fps with vrr all hdr all on BUT I get these strange lines on the bottom of my screen almost like the bottom screen pixels are nudged to the side making only the very bottom of screen look off, this does not show up in obs or the elgato studio app but on my monitor trough the pass trough. BUT if I put the resolution in 1080 its gone. I thought maybe this could be a hdmi or usb issues but I connect my ps5 right into the monitor its fine. And I have the usb c plugged into a usb c 3.2 Gen 2x2 so I doubt that is a problem ether. I even switch the input edid mode with no luck. Any help would be great as im stumped on this one

[past basin]

If you check the Input EDID setting using 4K Capture Utility or Elgato Studio, what is it current set to? that sort of flickering if VRR is already disabled, is usually some sort of timing match with the monitor, capture card and console trying to set a compatible display setting and timing

As in what is it right now?

You may also have to restart some consoles when changing it before they pick up the change

(or for PS5, running the 1440p test mode usually picks up the change too)

For PC sometimes you need to restart the whole PC.
Another thing you can try if it comes down to it, is hook the monitor back into the GPU directly via HDMI, use a tool like CRU (Custom Resolution Utility) to clone the monitor's EDID and then load it into the app on the other computer as a custom EDID for the capture card and see if that clears it up

[past basin]

Do you happen to have a photo of the issue you can share? I'm having trouble picturing the fault.

Also if you load Elgato Studio is the card's firmware up to date and is input EDID set to display?

[amber magnet]

Yah It saids its up to date and also am using display under Edid, I also installed Device tree viwer to make sure i was using usb 3.2.

[distant gust]

Thank you, I will check all of this, I appreciate the help.

[distant gust]

So I went down the rout of CRU, after restarting my PC with just my monitor, its showing under "detailed resolutions" 3840x2160 @ 59.996. BUT windows setting is 3840x2160 120 , NVIDIA Control Panel is also 3840x2160 120. and even the built in FPS counter built into the monitor is showing 120..... is this correct? I just want to make sure I am cloning the correct thing and that maybe this isnt actually the issue haha

also dynamic refresh rate is off

[tawdry egret]

Hi does any know if how I can use chat link pro with out having elgato I have a cheaper game capture , need analog in option

[lone crypt]

Yup Chat link pro is just a analog audio splitter (with in-line ground loop isolator) and will work with any capture card that has an analog audio in port.

[tawdry egret]

Ye on stream it was shaky but I plugged it into the mic option and it worked

[distant gust]

So I decided to send it and just copy the EDID that was there, threw it into the 4KX as a Custom and and running it to see if it works, thanks for the assistance so far,

[past basin]

Huh, I can't say I've seen it double up like that before. Normally passthrough shouldn't affect the signal, so my best guess is the console is sending a signal that's incompatible due to an EDID issue. If you switch input EDID mode on the capture card to Internal, or merged and then reboot the PS5 (or run 1440p detection mode to resync things) does anything change?

[past basin]

If you check in the EDID further there may be other modes listed, I don't have it setup on this machine and only have a DP connection here at the moment so I can't really get the defaults. But if it caps things at 4K60 we can try to sort it out from there. If Windows sees it as 4K120 Hz, there should be a 4K120 setting in the EDID somewhere.
I see you copied it over already though so hopefully it helps sort out the issue.

[past basin]

Glad to hear it's working, but note that mic jacks are usually run at a lower mic level voltage than line in, and are usually mono only, compared to stereo on a line in. If it works without issue that's fine, but if you get audio quality problems later try a proper line in jack on the PC

[amber magnet]

If I do Internal It does fix the problem But i have to turn off Vrr

[past basin]

What about merged? That should try to merge internal options with ones from the monitor and might get you VRR back while using a compatible display mode without whatever is going on there

[distant gust]

So far so good, did some recording and not a single black screen, really appreciate you informing me about using a custom EDID and how to get what I needed. I’ve had this problem over the years a few times and this is great to know.

[burnt fiber]

So this seemed to work a few times but stopped working now. Elgato support hasn't been much help at all.

[past basin]

Yeah it comes up from time to time, usually only when working with high refresh rates where settings are less likely to be a perfect match I think

[distant gust]

Yeah my go to was always just lowering resolution or refresh rate, thanks again!

[past basin]

Team is working on getting a firmware update sorted to resolve the issue too. Give me a few minutes here, let me see if I can safely downgrade the firmware on my own 4K S, and if so I can walk you through doing that. (note the older firmware had an issue with not switching to HDR mode automatically when apps like OBS ask it too, but afaik worked fine with the 1440p120 settings)

[past basin]

No worries, glad it's working

[burnt fiber]

That would be great! I don't use HDR anyway.

[past basin]

Might be a minute longer than expected, seems I've got a cable issue somewhere

[burnt fiber]

All good. Much appreciated.

[past basin]

Okay, I mangaged to downgrade mine and it's still capturing the iPad, so seems safe enough to do (though there's always minor risk when working with firmware updates, just as a warning - there's a reason I wanted to test it on my own first).

You'll want to disconnect any HDMI cables going to the card before doing this.

You'll also need the old firmware files - these are distributed with Elgato Studio updates so I grabbed the old 1.0.1 from https://help.elgato.com/hc/en-us/sections/36773146296465-Elgato-Studio-Release-Notes and pulled the two firmware files for 4K S from that to get the old versions. I'm not sure which (base or MCU) causes the 1440p120 issue so we'll downgrade both (there's two parts, base and MCU).

If Discord lets me send them, here are the two files to save you some trouble . If they don't come through you can just grab the 1.0.1 installer and open it with something like 7zip and get the firmware from the firmware folder in there.

Once you've got the files, and the HDMI cables are disconnected, go to Elgato Studio and pull down the top left menu - there should be a Device Info option there. Hold CTRL when you click on that and we'll be able to manually load the firmware. That makes the update button show even if the card is up to date.

Next you should be able to hold CTRL and click the Update Firmware button and it should ask you for a file.

Start with Base in the drop down, select file, and load in FW_4K_S_Base.bin from wherever you saved it. It should prompt you about verisions, and roll back to a older one than what you have.

When it's done it'll ask you to restart the card by unplugging it and plugging it in.

Next repeat the process but select MCU in the dropdown and grab FW_4K_S_MCU.bin. This one will say it's version 1 since it's the initial MCU release for 4K S, but when all is said and done it should show version 25.6.21.

After that, restart the card, plug in the HDMI again and test if you're still having the issue.

With any luck the older version won't have the black speckling issue at 1440p120

I don't recall that starting til the current version came out in any case

[burnt fiber]

I'm still showing these versions.

Looks like I may have gotten it this time. I went ahead and got the files out of the installer.

Still have the black speckling. Which EDID mode should I be running?

[past basin]

I'd set it to Display normally

If there's anything in the HDMI OUT

If not test it with the Internal/default one

[burnt fiber]

I was on merged. Let me try display

[past basin]

You migh thave to restart the console to get it to pick up the EDID changes sometimes too

[burnt fiber]

No luck in display mode

Same thing on Internal mode as well

[past basin]

Hm. Maybe the issue did exist before the latest fimware and I just wasn't seeing reports of it 😐

First few I saw it was only reported after users updated the firmware specifically so I'd hoped a rollback might help

Since we updated things you might want to try leaving the card unplugged from everything overnight to discharge - if there's any old data still in floating in the NVRAM that might help clear it out.

I wonder if I have anything here I can actually run at 1440p120 to test my own. . .

Does using the EDID file Rockenheim gave you before do anything now that you're on the other version?

[burnt fiber]

Tried that as well. Same issue.

[past basin]

If you rerun 1440 test mode on the console does anything change?

[burnt fiber]

Trying to see if I can just capture in 1080p but when I switch to 1080p on the PS5, the color gets messed up big time. Lots of pink, lol

Just ran 1440p test mode. Everything passed but same result when I opened a game and it switched 120Hz

[past basin]

Hm. I wonder if we went too far back with the firmware

I'm sadly out of ideas to test at the moment. I'd suggest updating the firmware again to see if it fixes 1080p at least, then waiting for the udpated firmware to fix it

I'm going to move my PS5 back over to this PC in a bit to test on my own 4K S, and see if I can get the same problem

But even if I can replicate it, no idea if I'll find a setting to work around it

[burnt fiber]

All good. I appreciate the help!

[past basin]

Rockenheim might have other ideas too when they get your ping from earlier, but I believe they're only on here sometimes and usually during the day.

[amber magnet]

Merged is the same boat if I have vrr on with 2k 120hz it gives me the strange artifact at the bottom of the screen. Seems I ether have to do 1080p 120hz or 2k 120hz no vrr 🤔

[past basin]

What if you try CRU (Custom Resolution Utility), hook your monitor the computer over HDMI, and clone it's EDID to a file. Then set it as a custom EDID on the capture card using Elgato Studio. Does that improve things? (not all monitor EDIDs may load into the card, but I've seen this fix some oddly niche problems before where a monitor and card don't play perfectly nice

[amber magnet]

No luck I tried a few different things even copying my ps5s refresh rate and resolution into cru it seems no matter what I try those lines show up if I have it on vrr 120hz 2k resolution. Will probably just run it at 1080p for now as that does not show the lines

[past basin]

Might be worth checking for updates for the monitor - it's rather rare but some monitors do get updates over their lifetime. As it's not an issue I've seen before I suspect it's something to do with the monitor and card combo rather than just the card itself. You might want to also run the question by #official-tech-support though as the team may have some other insights into this one.

[unique mason]

does a elgato 4ks capture audio or just the screen?

[past basin]

It also captures audio

[past basin]

If you're not getting audio the most common cause if is you have a headset connected to a console it mutes the HDMI out. What are you trying to capture with the card, and what app are you using with it? Is a headset connected to the console?

[rough dirge]

Im having this issue elgato light is blue. also used obs and its doing the same thing thats on the display I dont even know if it'll capture my game play

[past basin]

. . . .are you trying to capture the same computer you have the card connected to?

[limber mist]

edid mode is set to internal?

[limber mist]

arcsane is right here, it's like a mirror in front of a mirror, you're capturing what you capture, what you capture etc.

[limber mist]

and just for double checking: the same happens if the EDID is set to the default 1440p one with internal mode?

[unique mason]

im using my PC, my audio does play through a headset. just trying to capture like repo or mimesis and stuff like that. ive downloaded elgato studio

[limber mist]

ok you capture your pc? and the recording has audio? in that case you still need to double/split that once to hdmi to capture it and once to your headset, wavelink 3 e.g. can do that, or our older sound capture software (bundled with game capture)

[unique mason]

no audio, capture works but can be a bit jumpy

[burnt fiber]

Correct. Internal with the EDID you provided. I’ve pretty much went through every possible configuration with no luck.

[unique mason]

any ideas to my my card wont show up on utility?

[lone crypt]

Because 4ks came out after 4kCU was end of life. And you already have it opened in Elgato studio anyway.

It won’t run in more than one app at the same time.
So if you open OBS or something, close other apps first

[limber mist]

ok lets cross check this - load this edid (default monitor i've used in my office) as internal one, if this still fails we've to wait for an updated firmware - what i don't understand yet is that the other edid worked but just for a while

[tropic depot]

Elgato 4k60pro mk2 have no signal issue fixed ?

[past basin]

Not aware of any known issues with it getting no signal in general.

What issues are you hitting with it specifically, and what are you trying to capture?

[tropic depot]

mk2 is EOL ?

mk3 in 2026 ?

[past basin]

4K Pro replaced 4K60 Pro Mk2 back in 2024.

They dropped the 60 as it can now passthrough faster than 4K60, since it's no longer capped at HDMI 2.0

[past basin]

This looks like a PCIE or driver issue.
Make sure you have the latest driver from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers
Then check in the settings for 4K Capture Utility under device tab and make sure you're on firmware 19.08.08 (MCU: 22.06.09 / FPGA 22.03.24)

After that you want to double check that your card is installed in a slot that has x4 PCIe lanes. The quickest way to check this is to use Elgato Studio intead of 4K Capture Utility form https://www.elgato.com/downloads if it isn't getting full PCIe speed you'll get a warning at the top of the app about the PCIe connection (4KCU doesn't check this, the new Elgato Studio does).

You can also go into your BIOS/UEFI and try setting the PCIe revision for the slot your capture card is in to PCIe 2.0 to improve compatibility - automatic can sometimes cause problems. It might not hurt to shut everything down and reseat the card either.

[tropic depot]

elgato studio dont work with mk1 only with mk2

i find error on web page

4k PRO dont have analog in.

[past basin]

Ah, you'd asked about the Mk2 earlier, I assumed that was the version you had.
Also good catch on the site,

[tropic depot]

It's a shame there are no discount coupons for a previous mk1 purchase when purchasing a new 4K pro card.

[past basin]

Yeah, sadly you've missed the holiday sales too.
Though I'd still try updating the drivers and adjusting your BIOS settings for the PCIe for that card, you might be able to recorver it yet. If you open a ticket with #official-tech-support they may be able to assist as well.

[plain mason]

Hi! I just got a game capture neo today and I'm planning on using it for dual PC recording. I can't use the passthrough as my main monitor is 1440 240hz, so the way I've got it set up right now is by having it plugged in its own HDMI port on the GPU, and then running OBS on the main PC just to set display capture and then using the "preview projector" to open a preview window on the capture card that my laptop then records. Am I overcomplicating things here or is this a good optimal way of running things?

[past basin]

This is a solid way of doing it. You could also clone the screen with Windows, but using the projector way lets you keep HDR on if you need it (when Windows clones a display it disabled HDR on it)

Projector also gives you more scaling options

[lone crypt]

That’s how I use my hd60S+ with a 1440p144 game play.
OBS is so solid and resources are almost not measurable.

[pastel palm]

Hi, so I’m capturing my Xbox to my pc using a Elgato 4k S. The video capture works fine in obs but I’m having issues with the audio. There is static and when I did a test recording it sounds muffled and almost like your under water. I am new to using stuff like this so any help would be much appreciated

[lone crypt]

Sounds like noise reduction or maybe audio not set to stereo pcm

[pastel palm]

Would it be something in obs or somewhere else?

[lone crypt]

First check the console audio output is set to stereo pcm.

If that’s right, then there could be some noise reduction that your computer could be doing. Windows or Mac?

[pastel palm]

the console audio output is set to stereo and im using windows

[lone crypt]

Ok then windows 11 sometimes decides to put its voice isolation mode on what I thinks is a mic, so capture cards can get hit by this.
Look in the properties of the capture card audio device. Should be control panel>audio
Someplace in there

[past basin]

Disabling Windows Audio Enchancements stops most noise cancelling on Windows. Windows Audio Enchancements can be located in one of two places depending on your version and build of Windows.

First, you can check if enhancements are on by going into modern Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off.

[pastel palm]

yeah none of that is showing so the enhancements are off

[past basin]

How are you hooked up for audio - direct HDMI, or using something like Chat Link?

[lone crypt]

Well I suppose it… could be a filter in OBS… but you would have to have turned that on…

[past basin]

In theory there could be other noise cancelling apps bundled with it too, if it was part of the motherboard package or it's prebuilt machine. Disabling audio enchancements gets like 90% of them

But sometimes they do things weird

But that requires knowing the PC make or motherboard model and checking what software came with it.

Actually do you happen to have a clip with the sound in it?

[lone crypt]

If this stays confusing, a recording might help.

Hahah yup there we go

[pastel palm]

yeah hold up i'll get a clip

I dont know what i did but it sounds fine with sound but its just a little quite still and when i have the game paused i can here static coming through in obs

[past basin]

Do you get the static if you use another app like Elgato Studio for recording? Would be nice to rule out potential issues from OBS specifically. Studio will also let you know if there's any firmware updates for the card as that can sometimes fix audio issues.

[pastel palm]

Yes i do get static in a recording in elgato studio

[lone crypt]

Static…. Is it a quiet ground loop?

[pastel palm]

static with a buzz sound

[past basin]

Is this HDMI only, or do you have something like Chat Link hooked up?

[pastel palm]

I have an HDMI hooked up to my monitor then a chat link aswell for my headset and controller

[lone crypt]

Ah, is it a chat link pro? Those have a built in isolator.

[pastel palm]

yes

[lone crypt]

Isolators aren’t always 100% effective. Sometimes there’s a very quiet buzz that remains.
Usually this can be cleaned up with the most subtle noise reduction or gate filter in OBS.

[past basin]

CLP sometimes it helps to make sure the isolator is on, or actually turn it off and back on to make sure it's engaged correctly too

Other way to test if it's a ground loop is to use the controller wirelessly (no USB) and see if that stops - if the controller isn't connected to the console the ground loop stops

If you still get buzz while the controller is wireless, it's likely something else

[pastel palm]

yeah my xbox controller is connected to my xbox without a wire
I just replugged in the chat link into my controller and the buzz stopped

[past basin]

Ah, might have just been a poor connection if reseating it worked

I'd keep an eye on that, if you have to keep reseating it, check in with the #official-tech-support in case there's an issue with the cable, but if it was a one off, something might have just been loose

[lone crypt]

Oh if there was an end not connected, it could act like an antenna in some situations

[pastel palm]

still got the static though

[past basin]

Not sure I can hear that in the clip or not - but I'm also not currently in a quiet space on my good headphones.
Was the 4K S on the latest firmware though? Is the static in both recording and preview or only one?

[pastel palm]

it's on the latest firmware. So with the static you can only hear it when my game is paused or im just in not playing a game.

and you can hear it both the recording and in preview

[warped ledge]

and you have nothing causing audio interference, or a splitter/extractor?

[pastel palm]

nope

[warped ledge]

scrolling to see the initial post.

[warped ledge]

have you tried a different usb 3.0 port on yoru pc? and you're not using a usb hub are you?

next question, is usb suspend off?

if you're using a usb hub, is it external powered?

[pastel palm]

i havent tried using a different usb port and im not using a usb hub

[warped ledge]

please try a new port. via port hopping

[pastel palm]

So the wire that came with the Elgato is a usb type c and I only have one port for that and it’s the one that I had the Elgato already plugged into

[warped ledge]

Turn off usb suspend if you haven’t already.

[pastel palm]

just did

[warped ledge]

any changes

[pastel palm]

yeah works good now

[warped ledge]

happy hearing this! happy streaming/content creation journey.

[fervent gust]

How do I record sound and listen through my headset?

I’m using a laptop

[lone crypt]

Need to know what your setup is.
Source device, capture card; everything you’re using.

If you leave out info we might give the wrong answer.

[fervent gust]

I’m using the 4K S Elgato

As well as the Elgato application to record game gameplay

[past basin]

But what are you capturing? eg, Xbox, Switch, Playstation. The Source devices handle audio differently, so that's important. Is the headset connected directly to whatever you're capturing?

[lone crypt]

All the info will get you all the answers!
We promise.

[fervent gust]

The headset is connected to the laptop using a wireless USB

I’m running games on the laptop

[past basin]

Wait, are you trying to capture the computer with itself? That doesn't need a capture card, you can do software capture with something like OBS, and then just add your audio through OBS with application audio capture or just capturing the Desktop audio.

There's no performance benefit to a capture card for single PC setup since it still uses the software to do the video encoding, which uses the CPU or GPU (depending on settings and your hardware). you CAN do it, but it's usually unneeded complication

If you're dong that you're going to need to split your audio with something like Wave Link or Voicemeeter to go to the headset and the capture card at the same time.

[fervent gust]

OK, that was some solid information. I appreciate that thank you I was trying to use the capture card to avoid extra use on the CPU or GPU but since you’re telling me that it’s sort of unneeded and it uses the same amount with OBS. I’ll consider using OBS instead.

[past basin]

Yeah, the capture card really only provides a video input, not much else. Some, especially older ones had encoders on them, but they usually still needed to be re-encoded to stream or record, especially if you added anything to it like audio or a camera or weren't using the original app for them.

Typically an encoder on something like a NVidia GPU is going to do a better job these days than those old setups though.

[lean bison]

Hello!
Sorry if I bother you. I have been doing some test but I can find de fix... It's not gpu or pc fault because the camera is fluent and not lagging. It's the gameplay. I keep thinking that is not capture card fault, it's more like a OBS setting or elgato software setting that I'm missing...

Look this: https://www.twitch.tv/videos/2677980527?t=00h14m00s

And this: https://www.twitch.tv/videos/2677980527?t=01h36m20s

It's the same stream. When it starts to lag, look my camera how fluent it is.

I'm losing my mind I promise

[lone crypt]

I’ll need you to be more specific. I watched a couple minutes of both of these and I didn’t see any significant lag.

Being from a few days ago, I will need a reminder of what your issue was.
Looks like you were thinking about using cpu encoding, which is usually not recommenced unless it’s a dedicated streaming computer. Since CPUs are not very efficient at encoding so they don’t have headroom left for anything else.

So I probably don’t remember our previous talks.

[lean bison]

I'm using NVENC to stream, no more x264. NVENC + Nvidia filter to blur my background. The gpu is rtx 5060. I don't think is a gpu issue because the problem happens with x264 too.

If you compare both timestamp you can see the second one it's not fluent as it should be. It's more like choppy. I know it's not gpu or pc fault because if you compare the fluency with my cam you can see that only ocurrs in the gameplay

When I wrote the issue here I had my main screen duplicating with elgato.
The stream I sent you is projecting screen method (obs open in gaming pc and then project view to elgato display)

[lone crypt]

So this is dual pc?
Is the camera attached to stream pc, or game pc?

[lone crypt]

I should ping the reply.

Wanted to make sure your camera is connected to stream pc. Game pc should just be running the game. (And OBS projector)

No other sources in OBS on game pc

[lean bison]

@lone crypt sorry, this is the first message

Dual pc. Camera is connected to stream pc. Obs in gaming is just projecting the screen

[lone crypt]

In that case the question is… the game lag you’re seeing, do you see it on the display, or just in OBS on the other computer.
Is it just the game loosing some frames, or is the stream computer losing some frames.

[lean bison]

The game runs perfectly. The preview in obs is smooth but I always hide the preview. If it's streaming pc losing frames it would noticeable in the camera. Obs log has 0 dropped or lost frames

[lone crypt]

Thinking a little more… probably it’s the stream pc, considering the 4090.
5060 is not super strong. The camera effects…. I think you have to try without that.
Camera staying smooth doesn’t prove it’s not GPU. Only proves the effects have priority over OBS compositing and stuff

[queen sky]

Hey so I recently got the Elgato 4K Game Capture Neo and I use it to record mobile gameplay on my phone (Iphone 13). In some of my recordings I couldn't help but notice the colours flicker and it sometimes freezes throughout the recording (like either the brightness or contrast). I attached a video of the game I play to try and show this off. Is there anything I can do?

[lean bison]

5060 not capable to stream 1080p + Nvidia? Don't think so. I remember to do it 3 years ago with a 2060

I mean it's not Nvidia broadcast. It's camera hub + Nvidia filter

The preset of NVENC is P5. The maximum is P7

[past basin]

Turn off Dim Flashing Lights in the iPhone accessibility settings. This pops up from time to time

Oddly many of those times seem to be DBZ games

[lean bison]

I don't want to sound mean because I have answers for every "problem" you find... But it's so hard to find a solution for this issue

[queen sky]

lol yea i noticed it in a previous recording, thanks

oh i already have the setting turned off

are there any other fixes i can try?

[past basin]

Hm. Doesn't hurt to turn it on and back off to make sure it actually took.
You might try setting HDMI colour range in the recording app manually to see if it might be flipping detection modes on automatic. What app are you recording with?

[queen sky]

usually i use obs

[past basin]

In OBS it'll be found under the properties for the source in the sources list

[queen sky]

colour range?

[past basin]

Yeah, sorry some apps have a slightly different name on it. Options will be auto/full/limited or auto/expand/shrink depending on the app

Try both manual options to see if either one works better and if it deals with the flicker there

[past basin]

It may not be noticeable in the camera as the camera has notable less motion on the go. But I'm barely seeing anything on my setup, or am at the wrong timestamp so hard to tell.
NVidia Broadcast also has this lovely trait where NVidia may give it different levels of priroty compared to other reousrces. I would run a test recording locally without camera to see if you can replicate.
You can also try changing the buffering option for the card in OBS to on or off instead of auto (probably start with on) and it may help smooth out whatever you're seeing there.
Are there any warnings or problem indicators in the OBS logs?

[queen sky]

yea im trying those out right now, is there any chance this could also be a problem with a low quality hdmi cable?

[past basin]

If there's a bad contact o a problem with a wire inside, it's possible

[lean bison]

I even think it's OBS Streaming setting what it's causing the problem. When I record I don't any noticeable issue

https://youtu.be/jt1f7SafwuE

Record from obs

It seems that only happen when I stream but not when I record

Perhaps any stream settings in obs?

[hazy glacier]

Hey im new to streaming and using a capture card and im streaming using a ps5 and a asus vivobook 14 13th gen i7 Intel

I dont know how to set up OBS for twitch

can anyone help me?

[past basin]

If it's not happening on local recording you might be having intermittent network issues too. Is this a wired or wireless connection? Does the OBS log file show any dropped frams or network buffering?

[past basin]

What specific capture card are you using? Elgato has some setup guides for adding them to OBS but they differ based on models.

[hazy glacier]

Elgato 4k s

with a chat link pro

I followed their YouTube video

but still cant get stream working

[lean bison]

It's wired. Not a single drop frame

I checked obs logs. 0 errors

[past basin]

That one adds in to OBS the same as HD60 X so this setup guide for adding the card would work https://www.youtube.com/watch?v=27fYbUln-Vg

For adding OBS to Twtitch and runnung the Auto Configuration Wizard and choosing the streaming option should get you the basics setup for that.

[past basin]

That's rather odd to not have errors but not be able to duplicate the issue locally.
Any chance you have a chance to do a test stream and a recording at the same time to see if that results in it showing up on the local recording?

[hazy glacier]

Audio wont go through obs too

[past basin]

Is the audio not going through at all, or just not being heard? Is the volume indicator for it moving?
Also did you set your 4K S to use analog audio when hooking up Chat Link? (that has to be done in Elgato Studio, but saves on the card once done)

[past basin]

Trying another app like Meld Studio might also confirm if this is a software or setting specific issue too

[lean bison]

I have to try it tomorrow or if you want I can try it with a twitch bandwidth test so I don't show online + record locally

[past basin]

That'd at least give us an idea if it's going to affect the local one, yeah

[lean bison]

Oh wait no. I have clips from obs while I'm streaming

https://youtu.be/hKTo7c2bYGc?si=aLgIPglubG0nDukZ

This clip is from some days ago. I had duplicated displays here (main monitor + elgato display)

[craggy relic]

Hi there, I have an ASUS laptop with an AMD Ryzen 7 7735HS CPU and a 4060 6gb GPU. I recently purchased the Elgato 4K S to use with my Playstation Pro.

I have 2 x 1440p monitors, both capable of producing and going over 120fps.

The issue I have is that no matter what HDMI cable I use (I have tried certified cables with HDMI 2.1 ability), I am getting a green shimmering on OBS and Elgato Studio along with some severe shuddering.

I have read that the issue maybe power to the USB slot on the laptop or indeed the HDMI cable for the 2nd monitor. I could understand the USB power issue, but the same problems occur on the laptop screen too.

Has anyone ever been able to overcome this issue, and if you did, how did you resolve it.

I have been aching over this for 2 days now and would love to finally get it fixed.

Many thanks

[past basin]

Just getting back from errands, will take alook in a moment.

[past basin]

HDMI 2.1 won't matter too much as 4K S is a HDMI 2.0 card, but doesn't hurt.
Can you elaborate on "shimmer"? Do you happen to have a video clip of it or screenshot you can share? Do you only get it on specific modes like 1440p120?

[craggy relic]

Hi. Unfortunately I don't have a clip, but yes, it only happens when the output from the PS5 is on 120hz, but when I go to 60 or even 1080p,its fine. I should of mentioned that. Sorry.

It looks like certain pixels in specific areas aren't being displayed correctly. So for example,if I'm in a menu and the screen is static, apart from the animation on screen, it is always in one area, but when the camera moves in-game it kind of creates this stardust effect and shimmers all over the screen.

Hope that makes sense haha

[past basin]

That may be related to an ongoing issue with the current firmware - though usually I've seen folks report that as black artifacting, not green. Sometimes changing input EDID modes can help, but I'd also reach out to #official-tech-support as it's something they're looking into.

[craggy relic]

How would I change the edid mode please?

And thanks for the reply. It's appreciated

[past basin]

It's in Elgato studio - open the right side pull out menu with the menu button up top, next to the gear icon. There's three main modes - display tries to use display settings from whatever is plugged into the HDMI Out of the card, merged tries to merge that list with the cards list, and internal uses the cards list only. When in Internal you can also set a custom EDID - you might want to try the one linked here to see if it helps #capture-cards message

PS5 sometimes needs a restart, or to rerun 1440p test mode to pick up the change

[craggy relic]

Okay cheers. I'll have a look and report back. Thanks again

[past basin]

Good luck with it!

If nothing else it'll likely be fixed in the next firmware update too, so keep an eye out for updates to the Elgato Studio app

[craggy relic]

You're an absolute life saver. Changing the EDID to display cured it.

Thanks so so much

[past basin]

Good to hear it's sorted out

[craggy relic]

Cheers

[frosty badge]

Does anyone know where to return a product?

[past basin]

If it's from the Elgato store you should have options for returns in the ordering system when you check your order, otherwise contact customer service though the link in #official-tech-support . If you bought it elsewhere, go though that be reseller's process

[craggy relic]

Hi. I am still having issues, but in the mean time, can anyone tell me the minimum requirements for a PC that is suitable to use an 4K S capture card please?

I currently have a laptop and feel I'll get better results by using a desktop.

Many thanks

[keen cloud]

Hi Elgato I’m JameelPerkins asking can hd60X work on android 16 yes or no because of uvc ?

[lone crypt]

Hd60x is UVC

It will work with any device that can use class compliant peripherals

[lone crypt]

It just needs a 5Gbps usb port.
That’s the only real requirement.

Once the video gets to your system, processing and encoding it with Elgato studio or OBS or any other app, depends on the resolution, frame rate, and encoding codec and quality. If your system isn’t powerful enough turn down the resolution, frame rate, or encoder settings.
But none of that has to do with this particular capture card.

[frozen pollen]

I think someone sent me this file last time. Can someone share it again?

[lone crypt]

Edid files will be for specific cards and settings

[keen cloud]

Thank u for telling me

[lone crypt]

What I mean is you haven’t said which capture card you’re wanting an edid for…. If anybody did have these files, they don’t know which to give you

[craggy relic]

Obliged

[surreal scarab]

Hi just got a HD60X and i can't for the life of me get it to work, it just keeps saying no signal

[lone crypt]

Sounds like it’s not getting signal. 😎

… more info, like all the details of your setup will help us figure out what we need to ask you.

[surreal scarab]

what do you need to know about the setup for me to provide, the pc was remade last year with 64 ram

[lone crypt]

Everything. We don’t know what you’re hooking up to what, if there is a passthrough display, anything at all

[surreal scarab]

for the hdmi should i just plug it into the tower, i tried the monitors but that doesnt seem to do anything

[lone crypt]

We don’t usually need the components of the computer, but everything about the capture setup. Hardware and software involved

[surreal scarab]

im trying to connect my switch to my pc, i used the usb cable that came with the card and it is correctly hooked to a 5.0 port, i used the hdmi cable from the switch to connect to the in port of the card, and for softwares, i have downloaded and tried the 4k capture utility, the game capture hd

[lone crypt]

USB 5 doesn’t exist.
You must mean a 5gbps usb port. Right?

[surreal scarab]

yeah

i checked in the device manager and the elgato is correctly displayed in both the camera devices and sound system

[lone crypt]

Ok. Go get Elgato studio, instead of 4k capture utility. It’s newer and will show better error info

[surreal scarab]

i already tried the studio too

[lone crypt]

Ok no other errors I studio?

[surreal scarab]

apparently the entry source is impossible to find

[lone crypt]

I don’t know what that means

[lone crypt]

Looks like it’s not getting any input.
(I’m not able to read anything other than English, but I’m making a guess, hehe)

Did you disable HDCP on the console?

[surreal scarab]

here in englishg

[lone crypt]

Ah thanks! I had guessed correctly

[surreal scarab]

doesn't the switch not have HDCP

[lone crypt]

I don’t know.

I assume any modern console has it

But that would prevent a capture card from getting signal.
Hook the switch dock up to a display directly, and see about that

[surreal scarab]

when i checked it says hdcp is off by default on switch

[lone crypt]

Ok. If you say so.

Next thing to test is to take this hdmi out of the capture card and connect to a display directly.

[surreal scarab]

i tried with my ps4 and the hdmi works when connected to monitor but once connected to the capture card it doesn't

[lone crypt]

I think HDCP would show a black screen anyway, not a no signal error

[surreal scarab]

oh yeah good point, the ps4 does have hdcp enabled contrary to switch so i have to remove that

im going to try with the ps4 since the switch for now is impossible and you can't connect it directly to the monitor

[lone crypt]

Each of those consoles are 1080p… does it get signal if you manually set the resolution in Elgato studio to 1080p60?

Switch dock can connect to any hdmi display…. What do you mean?

[surreal scarab]

ok i tried it on the ps4 and it works by disabling the hdcp

now to figure out why it doesnt work on switch

[lone crypt]

You said the switch can’t connect directly to a monitor…. That’s not true, so that’s my question. Switch dock has an hdmi output. That works with any display or capture card

[surreal scarab]

i tried connecting the hdmi out dock to the montior and it doesn't work

[lone crypt]

Ok so there seems to be the issue.

Switch or the dock isn’t sending video.

Same behavior on display and on capture card.
They agree. So probably the issue is with the switch or dock

Assuming you’re using the same hdmi cable

[surreal scarab]

yeah, i litterally just unplugged the hdmi from the ps4 and pluged it to the switch

now i have to search how to check the switch dock hdmi out is functional

ok i somehow found the issue

something was blocking the switch entrance in the dock, which was causing a bad connection

[frozen pollen]

So there is no way to get 1440p60 on 4k X ?

[frozen pollen]

Oh haha

So yes I need for 4k X 😁

[surreal scarab]

now both 4k capture utility and studio works, but game capture doesn't so im going to assume the hd60x is not compatible with game capture hd

[lone crypt]

Game capture is ancient. Wouldn’t expect that to work.

[lone crypt]

4kx should do it fine. I think there is a current bug with the latest firmware.
So yeah there is a custom EDID floating around with an attempt at a fix. Scroll up in this channel for posts from the guy with a blue name (elgeto staff)

[frozen pollen]

🙏

[surreal scarab]

now there is only one weird thing, when i use 4K with obs, obs shows the game but 4K is a black screen even though obs is using 4K for footage

[lone crypt]

The card can’t be used in more than one app at a time

[frozen pollen]

I hope I can find it, so far haven’t found an edid shared here

[surreal scarab]

ah ok, so i just changed it so that obs is just capturing a screen and that works

is it normal for the game to have a slight latency, like i can feel that there is a half second delay to the inputs

[lone crypt]

If you want to use OBS just use that. Close other apps and add the capture card as a source

Half second is a lot. But the more layers you have it going through the more there will be.
Directly adding the card will be faster.

[surreal scarab]

how so directly adding the card?

[lone crypt]

Add source > video capture > select capture card.

[surreal scarab]

oh yeah , thats cool, so directly in obs there is barely any latency

[frozen pollen]

This is the only one, unfortunately only for 4k S

[surreal scarab]

thanks for all the help @lone crypt you have been a real blessing, have a great day

[lone crypt]

Sure, good luck everybody!
Guests coming over now so I’m out for a while

[frozen pollen]

[upbeat wigeon]

Would someone be able to point me in the right direction, i have both a ps5 and an xbox series s hooked up to the 4kx capture card through a powered usb splitter and i keep getting an audio distortion in the audio input capture source i made for it which you can hear in yhe video and after a while it completely disappears but wont capture any audio after that anymore! I’ve also tried to take out the splitter from in between the consoles and cap card but it doesn’t seem to make a difference even though the audio comes through just fine on my monitor built in speakers🫠 anyone got any tips??? Or has run into the same issue ?

[lone crypt]

Audio distortions are often because an issue with the usb chipset. Some that use asmedia have issues.
If yours has this chipset you can try updating the bios and chipset drivers to see if they fixed it.
Or use a different usb controller (port connected to a controller that isn’t on that chipset)

That’s the most common thing we see when it’s audio distortions.

There is sometimes when muting the audio from the video capture source in OBS… and then adding an audio input capture source > of the capture card, will have non-bugged audio…
But I think usually the distortion turns out to be that bad usb chipset thing.

[upbeat wigeon]

i checked my chipsets just to make sure and they're not asmedia ones so i'm definitely confused what could be the cause

[upbeat wigeon]

i also tried to make an entire new scene and manually add every source i have but this didn't fix anything either

@lone crypt bit of a silly question but the capturecard sitting in a metal cable tray wouldn't cause a distortion for it would it? i know xlr cables being close to other cables power / display cables can

[lone crypt]

The amd usually are the asmedia chips

[lone crypt]

USB is a data connection. Not analog.

The issue isn’t that the scene needs to be recreated. The trick is instead of using the audio that comes with the video capture source. Mute that and add the capture card again but as an audio input capture source. So the audio comes from a second source.

But usually that’s the fix for audio just not coming through the video source. This distortion is typically the usb thing.

Oh one other thing to check is that the source device is sending stereo pcm audio.

You can use usb tree viewer to visualize which ports are attached to which controllers and try to use some connected directly to the cpu instead of the chipset… but I’d suggest updating bios and chipset drivers first, because many motherboard manufacturers released fixes for this at some point.

[past basin]

Just make sure the device has a USB 3.0 or faster port so you don't run into the same issue you had with the iPad

[upbeat wigeon]

i see i see! i'll look into that for sure, question though, how do i check if the source device ( in this case im assuming the cap card?) is sending stereo pcm audio? i'm guessing thats in obs settings yeah?

[lone crypt]

No the source device is whatever you are capturing. A console or another pc.

[upbeat wigeon]

checkkk! they'd be both a ps5 and xbox series s! i'll go do a deepdive into that

[upbeat wigeon]

yeah no okay so that's interesting! i set it to pcm stereo audio and now the separate audio input capture audio sounds just like how it should be but once i add the capture card source it immediately distorts again!

[lone crypt]

Do you have the audio from both sources active at the same time? You wouldn’t do that. Use the audio from either (whichever sounds right) but not both

[upbeat wigeon]

no just the audio input capture source, but as soon as i then try to add the video capture device source and mute that both sources instantly go back to being distorted and once i then completely remove the video capture device source, the audio input capture source sounds like normal again

I don’t know how well you’re able to hear that but the video capture device source is currently completely removed

[lone crypt]

That’s pretty weird.

Have you rebooted this whole setup at all?

Maybe remove the sources and start again with a fresh video capture source?

I’ve never personally heard of exactly this; the second instance of a source causing the sound to change. And they aren’t playing together, right? You mute one so only one is heard?

Anyway, have you done the bios and chipset driver updates?
I don’t think you ever confirmed that you did that process.

[upbeat wigeon]

i have just updated the chipset drivers through https://www.amd.com/en/support/downloads/drivers.html/chipsets/am4/b450.html but that did not seem to fix the distortion issue unless i removed the video device capture source is removed! the bios has not been updated yet but that is next on the list!

[past basin]

Ah, B450 is one of the chipsets known with USB 10 Gbps ports that cause audio issues because of the ASMedia design they use. Updates to those designs for both drivers and firmware were optional so not atll B450 boards have updates that resolve it - though I would also suggest updaing BIOS/UEFI as part of your updates, as that may contain updates to the USB Chipset firmware.

If you have a 5+ Gbps USB cable and plug the card into a USB 3.0 port and the audio distortion stops that would confirm if it's the 10 Gbps port throwing the issue though, as it usually is. That does limit some available modes on the capture card for video, but would at least tell you for sure if the USB is the problem and we're not spending time looking at the wrong issue.

[sleek pond]

okay hi

would it be easier if we hoped into a vc?

[past basin]

Okay, so the Yeti's audio out jack is either going to be set for all your computer audio, or "mic monitoring" to hear the mic itself I assume (it's a Logitech product so I'm not 100% familiar with it)

There's a couple different 3.5 mm cables. TRS aka tip, ring, shield is most common for headphones - it has three metal contacts, for left, right and ground. However headsets use TRRS, tip, ring, ring, shield, the 4th contact is for the mix. So you can't just plug the yeti's TRS plug right into chat link which expects TRRS because they mic contact isn't in the right spot

Can't do VC at the moment, on mobile, about to head into a store in a moment

For the Yeti setup you may have to consult the manual to make sure it's set to feed mic to the 3.5 mm jack

But other than that get a headset splitter, one that's headphone on one side, mic on the other, and run the yeti into the mic side and the whole thing into the chat link

That will line things up inside

Keep the volume low to prevent distortion though - Yeti's monitoring jack will be running line level voltage which is higher than mic

If you turn it up too loud the audio will distort

[sleek pond]

wow... im sorry but im so lost...

[past basin]

Yeah, trying to jerryrig a USB mics audio into an Xbox headset connection isn't straight forward.

The main point is the connectors are different

You need a headset adapter to plug the mic into because chat link and the Xbox controller expect a headset plug not a straight mic

[sleek pond]

i dont have an xbox headset... i have dt 770 pros.

[past basin]

Yes, but the Xbox is expecting a headset if you want to use mic. Hence why you need an adapter

[sleek pond]

which i have'

its not plugged striahgt into the controller i have the headset adapter

[past basin]

You have a headset splitter? One from headset to mic and headphone? 4 contact to two 3 contact?

[sleek pond]

i think so... its built into my chat link no

[past basin]

No. Chat link also expects a headset in the female plug not a mic

[sleek pond]

ok that mkaes sense but then why does audio go though?

[past basin]

You want an adapter that you plug the headphone and mic into so they become a single headset TRRS plug

Otherwise the plugs mic contact doesn't line up in the right spot on the connection

So no mic goes through

I can get pics of the type of adapter when I'm back at the house in a bit

[sleek pond]

ok so the chat link has a built in one... theyre both 3.5mm

i remeber reading that

it has a spot for the headphones which is a 3.5mm and then the female is as well. then thats split into a female 3.5mm thats inot the blue yeti. at the end of the split is the long cord for a male.

[past basin]

There are different 3.5 mm connectors depending on what you're connecting us the issue

They have different numbers of contracts on the plug

[sleek pond]

ok well they both look the same. 2 black stripes then the round tip

like in xbox party chat it detects audio

but the audio is quiet

[past basin]

Those are TRS plugs, tip ring shield. 3 contacts, 2 black separators. The Xbox and chat link need TRRS. 4 contacts, three separators. The 4th contact is the mic audio

Give me a bit I've got to catch this store before they close and I'll be back in a bit

[sleek pond]

ok ping me...no rush

[past basin]

So what I'm trying to describe is this. Headphones have a TRS plug with 3 contacts, for left audio, right audio, and ground. Headsets have a TRRS plug, with 4 contacts, left, right, ground and microphone.
Chat Link and the Xbox expect a TRRS plug (chat link especially since it's already TRRS on the end that goes into the controller).

So the Yeti's audio output is likely outputting on a TRS standard aux cable, or since mics are only mono, a TS plug. In any case because you need the contacts to line up for TRRS. you need a headset adapter. This normally splits a headset jack on something like a laptop to headphones and mic so you can use different devices - we want to use it for the same idea - split the headset output on Chat Link Pro to headphones for your headphones and mic for the line from the Yeti. (this looks like the second picture. That way the mic will line up to the mic pin position inside the plug

[sleek pond]

ok so i just need to only get one adapter

okay i get it kinda... thank you

[past basin]

You also need to make sure the Yeti is actually setup for mic monitoring too (to send the mic out over the 3.5mm port)

That should be in the manual for it though

Otherwise you'll need a mixer or something like wave link to send mic to the headphone jack on the yeti

Note that the setup with the splitter only gets you raw mic though - things like the NVidia Broadcast you're using on the PC only work on the PC.

[lone crypt]

Following up about the yeti.
There are several versions of the yeti but all of them have a hardware control for the mic/pc sound blend, which is the mic monitoring.
On the modern versions of the yeti you press and hold the control knob to cycle its modes.
It can adjust headphone volume, mic gain, and monitoring blend.

Just the same as wave mics do. Only you click and hold to select the control, brief click to mute the mic.

[sleek pond]

man okay! i read the manuel and still never understood those knobs... thanks man

[sleek pond]

alright thank you so much.. i guess im gonna get to ordering

[strange tundra]

Hi there, I am at my wits end trying to get signal from my Nintendo Switch.

I purchased a HD60 X and customer support couldn't find the answer so I sent them the CC I had, they sent a replacement. Same issue which tells me it is something to do with my Nintendo Switch. I hope someone here can help me.

System:

Mac Mini M4 running Tahoe 26.2
Nintendo Switch
HDMI Switch
USB hub
Elgato HD60 X

• I have eliminated the HDMI switch and the USB hub from this set up, same issue.

• Plugging the HDMI cable from the Nintendo Switch directly into my monitor works but is not what I want as I would like to capture the video to stream.

• I have gone through every setting on the Switch, Mac Mini and Elgato studio – still no signal.

• The Nintendo Switch dock works. It charges the console and works with my monitor/tv.

• I have successfully run and streamed with my N64 using the capture card, HDMI Switch, and USB Hub with no issues.

• I have tried new cables, tried a usb-c to HDMI with power dongle to replace the dock, power cycled, unplugged, restarted, rebooted everything multiple times. Everything is up to date. Still, no signal.

Any help would be greatly appreciated.

No, it does not work with or without. No signal either way.

Correct

The Nintendo is happy if the HDMI is directly in my monitor, no capture card, but adding the capture card gives no signal.

Yes, it is the official dock that came with the console when I bought it.

yes, I did in Elgato studio. No signal on all three. No signal no matter the colour range, either.

I tried a couple of the custome EDID's that are in Studio and no luck

maybe not specifically after changing considering I've unplugged and restarted countless times with no change

changed to internal, plugged in, restarted console and elgato studio... still no input signal

I appreciate you taking the time @next yacht

That's why I tried a usb-c to HDMI converter to see if the dock was the issue. Plugged directly into the Switch, the console's power into the capture card and it didn't like that either.

[haughty lodge]

Will sceptre monitors ever have a fix with hd60x

[muted saddle]

Hello, I will need some help regarding the audio passthrough while capturing another laptop; laptop > capture card > laptop. It's to ensure I can have a lag-free passthrough to the monitor for a BYOC LAN.

I have recently purchased an Elgato 4K X to replace my old EVGA XR1 Pro, but I am running into a problem where devices connected to the 3.5mm audio jack are unable to be heard (like speakers, headphones, etc.).
I can still hear the audio while monitoring in Elgato Studio and OBS; it's just the external speakers.

Unfortunately, I am unable to determine where the problem may be, as my previous EVGA card didn't have this issue; perhaps it's software-related? Or maybe it could be the hardware (unlikely)? I think it could be a setting?

Things to note:

• Laptop A (14900HX + RTX 4070 Laptop)
• Laptop B (Ryzen AI MAX 395+)
• Elgato 4K X, connected via the provided USB-C cable
• Test Monitor: Samsung G8 OLED

Also, I believe I was kicked after I sent this message for some reason. (Edited to say "I'm here and not a bot")

[past basin]

Have you fully powercycled the dock and let it discharge? Unplug the AC for at least 30 seconds and reconnect it - short disconnect isn't long enough. There was an issue a whlie back with one of the dock firmware udpates that sometimes caused connectivity issues until a cold restart.

Ideally have the console out of the dock when you do it to be safe

[past basin]

How are you splitting the audio on the laptop? Windows won't send audio to two places at once by default so if it's going to the card via HDMI it's not going to the other audio outs, and vice versa. Typically folks work around this with software mixers, or hardware mixers - though if you need latency free you could run a 3.5mm headphone splitter to the headphone jack and then run an aux cable from one side to 4K X for audio capture and the other to whatever you're listening to (4K X then needs to be set to Analog audio mode to capture the audio jack). If your monitor has a 3.5mm out that would also work to split off a copy of the signal to listen to.

[past basin]

I should also ask, when you say No Signal, are you actually getting the screen with the Elgato Logo that says no signal, or just a black screen?

[strange tundra]

@past basin I have done the power cycle as suggested and no change. In elgato studio and streamlabs this is what I get

[past basin]

I what Input EDID mode is the capture card set to at the moment in Elgato Studio?

[strange tundra]

@past basin Display.

I have tried Internal and Merged. No difference.

[muted saddle]

I see, I was under the impression that the audio passthrough was kind of like an audio monitor.

I do prefer having the audio through OBS since I'll be streaming, but also through the speakers since there will be a noisy(?) venue.
So I shoudl be getting an audio splitter for this purpose?

[past basin]

Did you reboot the console after changing to Internal?

[past basin]

Audio Passthrough means the audio passes through the HDMI IN to whatever is on HDMI OUT of the card

Wait, are you trying to listen through OBS?

If so make sure you have audio monitoring turned on in OBS for the capture card in the advanced audio settings

[strange tundra]

@past basin yes, I have been rebooting after changing, not rebooting after changing. It makes no difference.

[past basin]

What colour is the LED on the front of the card, and what firmware version is the card on?

[strange tundra]

@past basin it is white with the Switch, blue with my N64 that is not having any of these issues. Firmware is 1.0.3

[muted saddle]

Yeah, I am able to hear the audio through OBS, but the 3.5mm devices (i.e speakers) are unable to pick it up.

So in this case, I'm assuming I need to get a 3.5mm audio splitter to ensure I get audio on both the speakers and OBS?

[past basin]

Are you trying to listen through 3.5mm audio on the gaming PC or the streaming PC here?

I'm missing something in your setup I think

[past basin]

1.0.3? That's not a valid firmware version for HD60 X.

It should start with a 22, 23, or 25 generally

[strange tundra]

@past basin sorry, that was elgato studio.

Base: 25.07.16
MCU: 25.06.27

[past basin]

Okay, that sounds like it's up to date. Curious, it should be just fine with every mode Switch 2 supports except 1440p120 w HDR on.

(That requires HDMI 2.1)

[muted saddle]

I'm primarily trying to listen through the speakers, but also with OBS picking up the audio since I would like to hear it through the stream.

• HDMI IN is picking up the audio from Laptop B; Laptop A is able to monitor and listen to it through the 4K X.
• HDMI OUT is able to pick up the output of Laptop B.
• Only thing missing is the 3.5mm speakers connected to the 4K X not being able to pick up the audio.

The speakers are so I can get game audio while at the venue

[past basin]

Actually if there a monitor connected to HDMI OUT of the card or is it empty? If there is one, does removing it impact the issue?

[past basin]

the 3.5mm jack on 4K X is a Line Input specficially, not an output

[strange tundra]

@past basin the only HDMI I have attached to my monitor is for the mac mini

[past basin]

That's the part I was missing here. That jack is only for connecting something like chat link or another line in audio source, it's not an output

[muted saddle]

I see, so it's for microphones

[past basin]

Microphone would be lower voltage than line in, more for something like the headset or headphone jack from a console

Same idea though. (it would hear a mic but it would be very very quiet due to the voltage difference)

It's the same as a blue Line In audio jack on a PC soundcard

[muted saddle]

Alright 👍

[past basin]

Can you check in the mac's system report and make sure the HD60 X under USB is showing 5 Gbps or 5,000 Mbps for the connection speed?

[muted saddle]

So if you don't mind me asking, if I would like to get audio on speakers (while still picking up audio in OBS), what should I get?
I am also thinking about the 3.5mm splitter suggestion you provided.

[past basin]

You'll want a headset splitter, an aux cable, and possibly a ground loop isolator (that last isn't 100% guaranteed to be needed but this setup could result in a buzz on the line without it)

Splitter into isolator, isolator into 3.5mm audio on the laptop you want to hear. Aux cable into capture card line in, use Elgato Studio to set it to analog audio mode, other end to the splitter and your speakers into the other side of the splitter

HDMI audio extractor on the HDMI between the comptuers would also work closer to what you were thinking of

That would get you get the speakers fed from the HDMI audio

[muted saddle]

I see, I will try it 🙂

Thank you very much for your help!@past basin

[strange tundra]

@past basin elgato is showing 5Gb/s

[past basin]

Huh, you've got a card with the latest firmware, that's not playing nice with a Switch even on Internal EDID mode and after discharging the dock for 30 seconds. That's bizarre. Switch 1 can only do 1080p60 which HD60 X shouldn't have any issues with at all. There's no monitor in the HDMI OUT so DSC isn't coming into play, and the card is the correct USB speed. And you say it works fine with other devices, and the HDMI switch is already out of the equation?

[past basin]

good luck with it

[past basin]

When you say you tried a new cable earlier, do you mean an EDID cable?

[muted saddle]

Thanks! It seems simple enough (just need the hardware); need to get them shipped before Thursday.

[strange tundra]

@past basin my N64 works great with the HD60X. no issues with any setting, still comes through.

If I remove the HDMI switch out, same issue with the nintendo switch. If I take the elgato out of the equasion, it's fine. Like plugging the HDMI into my monitor and not using the card at all it's fine. For whatever reason it is not talking to the card.

I tried the HDMI cable that works with the N64. the elgato cables are all new. the HDMI cables for the N64 and switch are both nintendo brand that came with the console or another one

[past basin]

Wait is the HDMI switch still there while you were testing EDID modes? Were you also power cycling that every time you change the settings? One of the main reasons to remove those for troubleshooting is they interfere with EDID detection

If the HDMI swtich was still hooked up when you were changing EDIDs you need to pull it and try that again

[strange tundra]

I have left this entire set up unplugged for 24 hours to really really really make sure it cycled and it doesn't make any difference

[past basin]

And you reset it EVERY time you changed the EDID?

With the HDMI Switch out of the equation

To prevent it from messing with the EDID

[strange tundra]

i will take out the HDMI switch and try it now

[past basin]

Okay, don't forget to restart the console when changing EDIDs as well, you've basically got to try that whole test from scratch because the HDMI switch can set it's own EDID or hold onto the last one from the card, depending on the HDMI switch

[strange tundra]

I didn't power cycle it because as I said, the N64 is not affected at all when changing EDID

[past basin]

Yes, but that's a different console and may handle the EDID entirely differently.

[strange tundra]

fair enough. i have it all unplugged now. nintendo switch turned off

[past basin]

I'd start with Internal EDID mode for compatibility

[strange tundra]

default on internal. No signal. adding switch to it's dock now...

nupe

will try with display after the 30 seconds

@past basin no dice

[past basin]

This issue doesn't make sense. Switch 1 is standard HDMI 1080p60, HD60 X shouldn't have any issues with that, espeically when it's using internal EDID mode.
While the HDMI switch is out of the setup I'd set it back to Internal and try another HDMI cable just in case we've had two separate issues happening here

I'd also double check that during testing the cable didn't accidentally get put in the HDMI OUT on the capture card

[strange tundra]

That's why I am stumped as I don't understand what the issue is.

I am now trying the HDMI that I have been using for the N64

still no input signal

plug the HDMI back into the RCA to HDMI adapter I have and the N64 pops up instantly

[past basin]

I've got nothing at the moment. That doesn't make sense. Best guess is the Switch isn't playing nice with video mode detection, but you already tried setting that manually too, and have a known good HDMI.

Only other thing that comes to mind would be changing to a different firmware version to see if the latest update caused the issue for you

But genreally if that were an issue we'd have seen more people with it - that firmware version is from 2025

[strange tundra]

Do you think that the M4 is the issue?

[past basin]

It shouldn't be

My M3 Pro hasn't had any issues with it, and the M4 minis are somewhat popular as streaming machines

[strange tundra]

it does work great. This issue is just baffling. I feel like I've exhausted everything

[past basin]

I'd have said to check the security settings, but you're getting the N64 so that's not blocking it

And you're getting the right USB speed

The card itself is showing a white light indicating it doesn't think there's any signal coming across

I've seen the Nintendo docks fail before - but usually they don't work with the TV when that happens either

[strange tundra]

it worked with the tv before I had this set up just fine. Through the HDMI switch fine too. It's the capture card it doesn't like haha

I'm considering saving to purchase a new dock, as I can't think of anything else that could be the issue even though it works sitting in the dock when I have it plugged into my monitor as though the monitor was a tv

[past basin]

You could try cloning the EDID from the TV to load to the card - though I'm unsure if there are any utilities to clone an EDID on mac. For PC I'd use CRU (Custom Resolution Utility)

[strange tundra]

seems overly complicated for something that should be plug and play ☹️

[past basin]

Yeah, I'm pretty confident something there is not working as intended

[ionic lily]

Just out of curiosity, has anyone ever used an hdmi to DisplayPort cable? I wonder if HDMI 2.1 to DisplayPort 1.4 carry over 1440p240hz from 4k x to oled monitor that doesn’t have hdmi 2.1?

KTC monitor (oled) doesn’t do hdmi 2.1

[past basin]

But whether it's the card or the dock is a tossup

[strange tundra]

I appreciate you taking the time and helping me out. I'll see if local people are selling a used dock, I know that is a tossup too but worth a shot.

[past basin]

HDMI to dipslayport cables are not as reliable as the other way around and you don't usually get full bandwidth with either one. HDMI 2,1 to DP 1.4 might work okay - though HDMI to DP requires an active adapter meaning it needs power and will likely add a touch of latency.

DP meanwhile has alt mode where it can run directly in HDMI mode.

So you can get a passive adapter and shouldn't have added latency

[past basin]

Yeah, if I can think of anything else that might do it, I'll let you know

[strange tundra]

appreciate it. take care!

[past basin]

Support might be able to see something in the card's logs though if you haven't already put in a ticket with them

Well, apps logs from the card. Same idea

[strange tundra]

This is a replacement I got from them because this issue happened with the first card I purchased. They couldn’t solve it either so sent me a new one and same results 😅

[past basin]

That does seem to point to something else other than the card at least

[grim abyss]

Could you please develop a Linux driver for the HD60S (non +)?

It is one of the two things that force me to use Crapdows.

[thorn quartz]

Apologies if this is the wrong channel/server for this
I'm trying to wrap my head around proper audio capture from my switch to my PC, and I was wondering if there was any insight y'all can offer to help.

For context I already have an internal 4K (All that was around me if it seems overkill) that captures audio and video, but in using the passthrough/obs there is a degree of audio latency that throws me off and I'm trying to find a solution for

At the moment I'm trying to use my computers line-in port to get around that. The current connection is:
Switch -> 3.5mm Cable -> Ground Loop Isolator -> Line-in PC
Which does work, but the audio is noticeably lower.

From here I was told that putting a DAC between the switch and 3.5mm cable in the connection helps with that; but the audio now has a distortion through it that is an issue in of itself.
Was wondering if there was something in this i'm missing

[past basin]

This is community support, not #feature-request - it's pretty much just users and volunteers here. Also that card has been end of life for years, they don't do any development for it at this stage.

Consider a newer UVC compatible one like HD60 X or 4K S which generally also with on Linux distros with UVC support

[thorn quartz]

Okay so for sake of clarity, 4K Pro. My bad
Probably wont change much but wanted to clear that up

Still, apologies for that

[past basin]

I'd likely have gone with an in line amp instead of a DAC since you were already working with analog audio - no need for a Digital to Analog Converter. How is the DAC hooked up right now? USB to the console or are you treating it like an in line amp for the analog signal?

[thorn quartz]

Dac is between the Switch and 3.5mm

and usb

[past basin]

Is it distorted if you connect headphones directly to it? What do you mean by 3.5mm and USB? Which end is going into the switch?

[thorn quartz]

Switch -> DAC through dock USB -> 3.5mm Cable -> Ground Loop Isolator -> Line-in PC
Apologies, the setup with the DAC included

If I connect the headphones with no dac, the audio is lower
With the DAC, there is a distortion like the video im fetching, un momento

https://cdn.discordapp.com/attachments/1462873469233397912/1462873777053499404/2026-01-14_13-11-58.mp4?ex=6977afdf&is=69765e5f&hm=110d78c00116cd8d1561529233479daa857daca9703807fec00a8523c3c59cca&

apologies for the newbie talk on my account

but from what you said so far
just replace the dac with a line-in amp then? Or is this so far all just the best i'll get at this stage

[past basin]

That's what I'd probably try - but if you already have the DAC . .
Is the DAC set to 48,000 kHz to match the Swtich? and is the Switch set to Stereo audio? You might also need to make sure the DAC isn't turned up too loud since you're running and amped line out into a standard line in - too much colume can distort things too.

[thorn quartz]

I'll look in to that, thanks for the info

[haughty lodge]

has anyone found a fix with hd60x and sceptre monitors it only works half the time and it makes a hassle

[past basin]

What do you mean it only works half the time? If there's a compatibility problem is should work or not, unless you're doing something different

[ruby rover]

Hello chat
Would you know why I need to run 4k capture utility on my stream pc in order to hear my game pc game audio? Hd60s cap card

[past basin]

Did you set the Gaming PC audio to go to the capture card? Are you using any kind of app to split the gaming PC audio like Wave Link, Voicemeeter, Wave Cast, Sound Capture?

[ruby rover]

Game pc is set to hd60s, not my headset.
No, do not have those running atm

I’ll dbl check this afternoon. But I’m pretty sure it’s set this way.

[lone crypt]

So the answer will be that the 4kCU app is playing audio into your headset as well as the recording.
You need a mixer of some kind to recieve the audio from the capture card and send it to both locations

[past basin]

Are you intentionally trying to listen from the streaming PC? If not you need a mixer to something to split the audio like jn was saying. If you are, you need to enable Windows "Listen To" feautre if you want to listen to the audio from the capture card without opening an app

[ruby rover]

I stream with Meld, and this seems to be the only way to get my game pc audio out to my headset, after selecting hd60s as audio output on game pc

[ruby rover]

I’ll dbl check this setting

[lone crypt]

Yeah, you need something to take the game audio and split it to your output device and the capture card. A mixer is better, easier to use, more stable; but the "listen to this device on..." feature will work. Beware that windows updates will often turn that setting off or cause it to otherwise need to be reset.

[ruby rover]

Would you recommend any for a dual pc setup, but using the hd60s and Astro mixamp

[lone crypt]

Wave link is what we usually recommnd here, for obvious reasons! The new version 3 (currently in beta) will be free; nolonger locked to elgato audio hardware.

[ruby rover]

Oh yes
I’ve dabbled with it a bit

It did have some hiccups a few times for me. So I recently uninstalled for now

[past basin]

If you're runing the Astro MixAmp Pro TR, it has a stream port on the back. Get an aux cable and a ground loop isolator, run that to the HD60 X and set the capture card to Analog Audio mode. Run the Mixamp the gaming machine itself. That should let you split the audio at the hardware level

[ruby rover]

I have this
But I have it set from aux out of amp to stream pc line in

[past basin]

That AUX jack is an input iirc.

Though it's possible it's configured via the app too

I don't have one on hand, but iirc, Stream is basically a Line Out, and Aux is a Line In.

Though some models the AUX might be TRRS headset plug

[elder sand]

@past basin I’ve got a really annoying issue I just bought the 4kx today and I swapped over from the 4ks it runs perfectly fine the 4ks then when I swop all the cables over the and use 3.2 etc for my 4kx it says no display detected I’ve been trying to sort this for 3 hours but it won’t work it’s connect all corrrctly and everything on a 3.2 red 10gbps port gen 2 please can you help me

Then I plug the 4ks in the 4ks go blue and works 4kx does not and it’s brand new

Also HDR is disabled and hdcp

This is for ps5 to

[past basin]

Okay, this is going to sound dumb, but when you swapped them around did you double check the port labels? 4K S and 4K X had a different chipset inside of them so the HDMI OUT and IN ports are swapped

whoops soryr about that, tagged an old reply on the mobile when I took a pic

If you did what most people do and just move the cables from one card to the other without checking you're most likely plugged in backwards

[thorn quartz]

Ah, accidently tagged me?

all good, haha

[elder sand]

you FIXED IT LMAOOOOOOO

i cant belive it

[past basin]

Yeah, I've seen it before. Glad it was something simple

You wouldn't think to check given how similar they are, right?

One revision of HD60 X was the same way

[elder sand]

its crazy just keep them the same way 🤣

[past basin]

Just has to do with the different chips used I think, the electronics inside don't line up the same way so they had to swap the ports around

[tropic depot]

i have on sell 20GAG9901 (mk1) how much i can get ?

[tropic depot]

i have problem with elgato 4k pro

i think i get broken card

from shop

no output video on monitor time to send back to shop and get money dont work

[past basin]

No idea - this varies wildly by region. Check your local online marketplaces. For a card that old though, I would probably expect around 1/3 original cost if you're lucking and have the original packaging.

Also check that your 4K Pro is set to Input EDID "Display", and if that doesn't work set it to "Internal" and see if anything changes. Does whatever you're capturing show up via the HDMI IN in the app though, even if the HDMI passthrough to HDMI OUT isn't working?

[tropic depot]

black screen no signal on output i check on tv and too - no signal

[past basin]

Output IS the TV. What are you calling Output here? The preview in the capture app?

[tropic depot]

preview in the capture app bu passthout not - no signal

[past basin]

Check the EDID settings then

[tropic depot]

setuped on display

[past basin]

And you tested it on Internal too?

[tropic depot]

yes both no signal

[past basin]

Have you restarted the console when changing modes so it would pick up the change?

And tried merged?

Is the console set to a resolution complatible with the TV?

[tropic depot]

i dont have console signal go from rtx3080 to elgato and to monitor with no signal no reaction to switch refrsh rate on windows

[past basin]

So this is a dual PC setup?

[tropic depot]

no

[past basin]

Why are you using a capture card in a single PC setup?

[tropic depot]

to get good quality

question is why i get broken card from elgato

[past basin]

There's no performance or quality advantage. The card still has to use the software to do the video encoding which still uses your CPU or GPU

[past basin]

This could still be a setting problem, which is why I've been trying to figure out what you're capturing. PC setups are tricky because your GPU can override the settings given by an EDID

[tropic depot]

Somehow the previous Elgato 4k60pro mk1 card worked and now I put in the 4kpro and it doesn't work

[past basin]

4K Pro supports a lot more features than 4K60 Pro Mk1. Odds are one of those is tripping up your TV.
If you're capturing a PC it's a good idea to restart it after changing EDID modes for testing, because PC GPUs don't oftne play nice with EDID detection

If it's still not playing nice, set a custom EDID and set it to match the resolution of the TV or monitor in the HDMI OUT

[tropic depot]

nothing changed nosignal but why

[past basin]

But why what?

If you're already using a custom EDID to match the display at this point, only thing left is swap the HDMI cable. If that's a no go either reach out to #official-tech-support or see if you can exchange the card.
(I'm assuming you already checked for firmware updates for the card, since Elgato Studio would have popped up about those)

[open briar]

Hey, is anyone around, i just need some help with an elgato 4k S if possible

[lone crypt]

Volunteers are in and out as our schedules allow. Ask your question and be sure to include lots of details so we can get to the right answer!

[open briar]

so ive just purchased a 4K S and ive managed to get my PS5 screen to come though and i can view it through my PC on elgato studio but when i try to put the screen onto my monitor (using the output from the elgato to my monitor) the screen goes black and shows no image. It also doesnt show any image through OBS, so i can only view my PS5 screen through elgato studio, im new to capture cards so im almost positive im doing something wrong. i have disabled HDR and HDCP on my PS5 also.

[lone crypt]

Ok gotcha. So things drop out when you connect a passthrough display.
Let me clarify: are you using the same display your PC is connected to as the passthrough display, or do you have another one dedicated to the console?

[open briar]

i have a dual monitor setup, both are connected to my pc and one is connected to the PS5 also

[lone crypt]

Ok, there might be two issues here.
Firstly, it might be a problem to have a display with multiple incoming connections. If the display auto-switches, it can confuse things. Might work, but we have seen issues when trying to do that.

But first, let's look at the EDID settings.
In elgao studio open the right side panel to show the capture card settings (button at top right, next to the settings cog)
When using a capture card alone, with no display connected, the EDID setting should be "Internal"
But when connecting a passthrough display, the setting that works best is usually either "Display" or "Merged". I would start with display.

Note that changing EDID settings can sometimes require a full power cycle of all the attached equipment to make sure they update. So do that after changing it before you try it.

[open briar]

It is currently defaulted to Merged, i will switch it to Display and give it a go

That has fixed my issue of seeing it on my monitor thankyou !!! it still isnt displaying through OBS, any advice ?

[lone crypt]

The card can only be adressed by one app at a time; did you close elgato studio before starting OBS?

[open briar]

I did not, thats fixed my issue, Thankyou so much, my Hero

[lone crypt]

[sand timber]

Hey guys

I have a dual setup and I noticed this flickering. It will always be either showing on the streaming PC monitor (through streaming app like Tiktok live studio) or it will be on the gaming PC monitor.

I can change it from streaming PC monitor to gaming PC monitor using Alt+tab. I cannot switch it back

If I have only gaming PC on, it will still be there. I don’t know what it is and how to get rid of it. Happens with R6S and COD

[lone crypt]

Am I seeing the game flicker?
How is this setup; is it duplicate display, or passthrough?

[sand timber]

How do I find out? I have Elgato 4K pro

[lone crypt]

Ah ok, it's duplicated

[sand timber]

Duplicate yes

I didn’t have this happen before. Only past half a year

[lone crypt]

But original question; making sure I understand what I'm seeing in the video:
The game is flickering on the game PC, right? Not just in the captured video

[sand timber]

It flickers in gaming PC but sometimes it flickers in the streaming PC in the streaming app

[lone crypt]

What do you mean, sometimes?

[sand timber]

Cannot happen in both at the same time

[sand timber]

Sometimes it switches to streaming pc monitor and flickers there (when I am seeing my gaming PC through streaming software)

But it never flickers in both monitors

It has to be either in streaming or gaming

[lone crypt]

Oh I see that... ah yes, now I'm following what the video is showing me

[sand timber]

I think it’s not the game itself but monitor

[lone crypt]

So it happens to either but not both. Hmmm.

yeah that suggests it can't be the game.

[sand timber]

Yes but if my streaming PC is off, it will 100% be there in gaming PC monitor

[lone crypt]

And it would suggest not a HDMI cable problem, either.

I feel like the only thing left to blame is a display driver problem

[sand timber]

It happens in lobby or home menu only, not when the match starts

[lone crypt]

Oh?>

So that could still be display driver.

[sand timber]

Yeah, only R6S and COD BO6, no other game

[lone crypt]

Let's check a few things. First, no reason not to update the display drivers

Meaning GPU drivers

But then, are these games running full screen or borderless window?

[sand timber]

I updated all these months, and today too. It does not solve the issue

[sand timber]

Borderless only

[lone crypt]

And frame rate caps

[sand timber]

I usually cap at 144

My monitor is 144

[lone crypt]

and is there any VRR enabled? Maybe try with that off?

Other things that come to mind.
This kind of image corruption could... maybe... be a GPU instability from an overclock. So maybe see about reverting that to factory settings in whichever app you used.
Though it doesn't look quite that kind of thing usually looks.

After these checks I think I would try setting it up as a passthrough setup, instead of duplicate display.

[zinc hill]

https://www.youtube.com/live/FUFQeH4hBzI?si=uDA2G6zoB0-AKhb5

Streamed my Switch 2 via my 4KX and OBS the other nigut and couldnt help but notice the output was darker than it actually is on the El Gato app and my TV (also you can just scroll thru this and not watch the whole thing lol)

[lone crypt]

That'll be a mismatch of the color range. Are you doing HDR? Doesn't look exagerated enough to be and HDR thing.
So probably the color range setting on the video capture source in OBS.
Click the properties of that source and switch the color range

limited or full; whichever it is now, switch it to the other

[zinc hill]

Ah, I do remember when I swapped to my Switch 2 input it offered to configure HDR like I havent had it on before; not sure if the Switch/my TV (LG G3) uses full or limited but what youre saying sounds right regardless

[lone crypt]

HDR is a whole different thing, but if that was toggled wrong it would look super dark with bright spots, or be way oversaturated or something.

This kinda dim, dull look is a small difference between limited and full.... and it doesn't really matter which you choose, it just has to match to look right. So just toggle it in the OBS source and don't worry which it's left on, so long as it looks right.

[zinc hill]

👍

[sonic relic]

I just setup my 4K X. I am able to use Elgato Studio to record video but the recordings have no audio. I have set to the EDID in the Capture Utility to Merged. What am I missing?

[lone crypt]

What is the source device? Are you sure it’s sending audio to the hdmi?
Is the audio it’s sending stereo pcm?

[whole hedge]

I've set up my elgato 4K S but i am getting this as an output. i run a dual pc setup with DP going from gpu to monitor and an hdmi from gpu to capture card, then usb-c from capture card to second pc. i want to run 165hz on my monitor but i set ingame frames to 240 cap. issue isnt here when im using windowed mode, only when i go into fullscreen. any ideas?

^ want to add that the output is not smooth at all and extremely choppy and glitchy
^ my main monitor is 1080p 165hz

[lone crypt]

165 is an unusual FPS and doesn't divide into anything typical.
what's the duplicate set for? what's the capture frame rate?

I'm not surprised to hear full screen throws some things off. Try borderless window

[sonic relic]

The source is my PS5. It is currently set to Linear PCM

[lone crypt]

verified it's sending audio to HDMI? Like if you connect directly to a TV it will play sound there?

[sonic relic]

I'm playing games now..

I can hear it

[lone crypt]

Hear it on the TV, not headphones? detail is our friend here; I don't want to miss something

[sonic relic]

My screen is a monitor.. So I am not sure how to answer your question

[lone crypt]

is the sound playing out of the display speakers? We are trying to verify that the console is sending sound to the HDMI and not to a connected headphone device.

Did this start with you not having sound?

[sonic relic]

my sound goes through headphones

[lone crypt]

ah ha! That's what I was trying to get to.

Your console won't send audio to two places at once. So either headphones, or HDMI.

[sonic relic]

So how do I get it to record sound?

[lone crypt]

if you want to use headphones, they will need to be wired, connected to the controller.
Then you'll need the chat link pro cable. It is a splitter, and will split off a copy of what you hear in your headphones, and plug into the capture card 3.5mm audio port.

[sonic relic]

i see. I will need to find my chat link cable.. I haven't used it since i upgraded my headset

[lone crypt]

there are a few headsets that have base stations and mixer capabilities. If you have any of that it could work instead.
Just need to get the sound in your headset copied over to the capture card, since PS5 won't send it to both places.

And the capture card audio setting will need to be set to analog, so it's listening on that port.

[wanton lily]

Hi, I'm having a problem with my audio. It sounds compressed and I've tried to fix it by messing with my audio settings, but I can't seem to fix it. I have an HD60S+ and I'm playing on an Xbox series S. The video I've attached shows the weird compression. I've tried messing with the audio settings on my Xbox as well and still no fix

[lone crypt]

By compressed, you must mean like a lossy data compression, right?
Not audio dynamics compression.

Console is sending stereo pcm over hdmi, right?

Do you hear this while playing, or just when you play back the recording?

[wanton lily]

I hear it in the actual application on my laptop and in every recording. Yes it's sending through HDMI, I tried swapping it to my controller but that also didn't work

In my headset it's completely fine

[lone crypt]

I’m thinking this means it’s not the console since it sounds right when you go to a headset off the console instead.

I thought maybe it was actual compression, like maybe the encoder has very low bit rate audio setting

But then why would you hear it live? Live is before encoding

[wanton lily]

I'm not sure, I've actually gotten it to work before without the compression. I don't even remember how I did it, I'm not too techy or anything like that, I only got the capture card to obviously record my gameplay but I wanted to help my friends rank up on overwatch lol

But at that time it also sounded weird in the app as well

[lone crypt]

Let’s look at the encoding settings in the app you’re recording with

[wanton lily]

The recording came out fine

Sure! Let me get everything set up again

[lavish storm]

Hi, there! I recently got a 4K S, and everything's been going great, set up was easy, streaming looks great, but when I use the in-software screenshot button, the resulting screenshot is saved as a lossy .jpeg, whereas all the documentation I see online says it should be save in lossless .png. I don't see anywhere in the settings that allows me to change the file type. I'm on MacOS (an M4 Mac mini) and the source (an Analogue Super NT) is producing 1080p60 via HDMI.

I can take screenshots via OBS in .png, and they look much better, but I'd prefer not to have to utilize a separate piece of software. I've attached screenshots for reference.

[wanton lily]

I'm using elgato studio, do you know where I could find the encoding settings?

[lone crypt]

I don’t know.
I haven’t used the app, myself. Google didn’t help me. If it’s not in the screen where you set the resolution at the top, or the settings page… then I don’t know

Maybe let’s try OBS.

[wanton lily]

Alright I've got it set up in obs

[lone crypt]

Sound any different?

[wanton lily]

There's still compression

[lone crypt]

Well crap.
But I guess that clears Elgato studio being the problem.

But yeah I’m out of ideas

[wanton lily]

Would my laptop specs have anything to do with it?

[lone crypt]

I don’t really see how… but it would be a reasonable test to try a different computer

[wanton lily]

Well, problem is I don't actually have another computer to test it with

I guess I could try to mess around with the encoding settings like you said though

[lone crypt]

Be curious what the wizard thinks of this one. It’s beyond me, I’m afraid.
@past basin when you have time.

[wanton lily]

Thank you for your time anyway man, I appreciate it

[lone crypt]

To have audible compression artifacts I would expect to need less than 96kbps for stereo audio

OBS I think defaults to 128 which should sound pretty ok with AAC codec.

[silk turtle]

ill post it here to my capture card wont be detected by my pc... it just says no device found

im using a switch 2

[past basin]

I'll take a look in a moment, but my first guess is 4K Capture Utility does them in PNG and Studio is set to do them in JPEG. At the moment most of the configuration options aren't available to the user in Studio

[past basin]

That's not the card saying that, it's the app. What capture card are you using and which app are you trying to use it with?

[silk turtle]

I believe I’ve tried both apps. It’s a an hd60 s+

[past basin]

There are way more than 2 apps, but I'm guessing you mean the Elgato first party apps (of which there are 3 for PC, if you count the older one).
HD60 S+ should be working with either 4K Capture Utility or Elgato Studio though. If you're not seeing the card in either of those, you likely have a USB connection issue.
When you plug the USB into the card what happens with the lights on it?

[silk turtle]

No lights

Ok can you go over with me how to plug it in properly? I swear I did it wrong but it feels off

I don’t think mine has a usb plug?

Sorry to be a pain @past basin

i gotta figure this out later

[burnt fiber]

Any word on a firmware update for the 4Ks? Still dealing with the grainy screen when PS5 switches to 120Hz

[past basin]

Sorry was just stepped out a minute.
If you're not getting light either something isn't plugged in right or the cable failed.
The main one to worry about there is the USB connection it should be going form HD60 S+ to the computer (I've sometimes seen folks think it's for power and connect it to the console, so want to cehck that).
It needs to be connected to a USB 3.0 or faster port, using a USB 3.0 or faster cable (in the event the original cable has been swapped out). These are also listed a 5 Gbps or SuperSpeed

The card should flash white twice when plugged in, then go dark, normally

[past basin]

Nothing yet. Some more folks reporting that EDID changes fix it, some others still no benefit.
It might be a while before we get a firmware update depending on the root cause of issue, but if you have a support ticket open still they'll likely reach out to you when one is available. Otherwise look for it the next time Studio gets an update as firmware udpates are bundled into to the app updates.

[drifting birch]

Hello!
I recently switched from the 4K capture utility app to elgato studio for my 4k60 pro. However, there is this annoying white border whenever I use my console on the app (See the edge of the image). While using the app in dark mode helps make the border less visible, it is still annoying. Is there any method of hiding or removing the border?

[silk turtle]

Ok I think that was the issue then.

I’ll try here soon

[past basin]

Also if you're not using a monitor or TV in the HDMI OUT of the card, leave it unplugged. HDMI OUT is optional, I've seen that trip up folks too - if you connect HDMI OUT to a PC HDMI port it can cause things to fail.

[silk turtle]

So to be clear the in port goes into the switch 2 right?

The hdmi one.
And the smaller plug goes into the pc

[lone crypt]

HDMI in receives video from the source device. HDMI out goes to a display (optional)
And the usb connects to the computer.

[sand timber]

Thank you. I will check out how to set it up as passthrough

[queen zephyr]

Hello,

After some help.

Recently purchased Elgato 4K S.

The capture card works perfect with Playstation 5 & Nintendo Switch 1 consoles, unfortunately having issues connecting the Nintendo Switch 2 to the Elgato 4K S, greeted with a "No Signal" screen.
Tried downloading the capture device utility, but unfortunately not showing capture card on there. Card works fine in OBS and Elgato Studio.

Tried trouble shooting, read a few threads, editing display settings on the Nintendo Switch 2 etc, but not having any luck with it.

Mainly use OBS on Macbook Pro.

Any help greatly appreciated & thank you for your time.

[undone cave]

Hey guys, if anyone can help..
I have an Elgato HD60S (some years old but working perfectly with Nintendo Switch).
I've bought an Anker Nano USB-C Hub (7-in-q, 4KHDMI) to connect an Ipad pro M5 to the capture card.
The capture card works for 5 seconds and then gives me back the 'no signal' message. The ipad is casting just fine, I've tried to connect to a monitor without the capture card and there is no issues.
I've used Game Capture HD on a Windows PC (the only thing that works briefly), I've also tried to download and use the Elgato 4k Capture Utility too but it crashes even before finishing the connection attempt.. and also the Elgato Studio but I couldn't manage to make it work with the HD60S.
Does anyone have my problem? I wonder if the elgato HD60S is too old/incompatible with my ipad at this point!

Any help would be very appreciated!!

[lean bison]

Hi @lone crypt

If you remember that issue I want to let you know that I fixed it! I changed those settings in 4K Capture Utility:

• EDID: from display to intern since I'm not using passtrough
• INTERN EDID: from default to 1080.

Now it works flawlessly. Thanks you and other mate that helped me out to find a fix!

[lone crypt]

Great news!

[lean bison]

But it's curious because I had to change INTERN EDID to 1080. It was still "lagging" until I changed that. Any reason you can think?

[lone crypt]

No idea.

[tropic depot]

why in my Elgato 4K Pro HDMI Out dont give video ?

[silk turtle]

Ok I think I was using the wrong cord then

[lone crypt]

First check the EDID setting.
When a display is connected to the hdmi out port, “display” or “merged” is usually the setting that works.

[tropic depot]

display

w8 on answear from suport after send file from elgato support tool

[wanton lily]

I actually fixed the problem, windows was using audio enhancements on the elgato so I turned them off and it's working fine now. Thanks for the help yesterday

[still mauve]

Hi! i ahve the HD60 X. Is it already compatible with Mac OS Tahoe? I will be using it for nintendo switch and OBS on my mac

[lone crypt]

Stupid windows.

[lone crypt]

System requirements are on the product page, but it’s a UVC class compliant device, so it should work with anything that uses the standard.
It’s software that might have issues when a macos version is new.

[tropic depot]

i check on second pc with gtx 960 and windows xp and hdmi out is nosignal to tv

[quaint briar]

Hey everyone - I have a 4K Pro PCIe capture card and recently it has started splitting my screen randomly throughout my stream as you will see from the picture. The bottom third of the capture is actually the top part of the feed. Has anyone encountered this error before and if so what was the fix if any

[lone crypt]

I think this just needs to resync; have you done any troubleshooting like power cycling and replugging all cables?

[past basin]

<@&581565551495741448> Looks to be a busy morning for spam

[jaunty elm]

and its in the other CTH channels too

i checked

[past basin]

Yeah, when they get one it purges the spammer from the whole server

(well when they choose to - they can remove a message without kicking a user if it's something else, but spammers get the boot)

[jaunty elm]

so if someone says something in like the stream deck channel and its not even related to there the message will just get deleted correct?

[past basin]

If it's spam. If it's just off topic they'll usually ask you to move to the right channel for it instead

(I've dinged that one in general myself, answering folks with tech issues and not noting the channel)

[jaunty elm]

same

[tropic depot]

in your card HDMI output works ? with pc ? with console ?

[lean bison]

I was chilling settings some configs in OBS (nothing related with the capture card) and then the colors went dark. It's Elgato 4K Pro, EDID intern and custom edid 1080. Maptone hdr disable. HDMI color automatic. Any idea?

The screenshot is from Elgato Studio. It also happens in OBS

[past basin]

What is your OBS and source colour space? 709 or 2100? This looks like an OBS with a SDR video source that was configured for HDR and no tonemapping.

[lean bison]

I found something. The INPUT received from my display is 1080p60 HDR but I didn't set up my display to have HDR enabled. In Elgato Studio for unknown reason changed custom edid from 1080 to 1080HDR and activated HDR tonemapping. I revert those settings to 1080 and disable HDR tonemapping, close app, open app and changes are not saved.

I send my settings:

NVIDIA CONTROL PANEL - MAIN DISPLAY (1080p240)

• Color depth: 10
• Color format: RGB
• Dynamic output: Full

NVIDIA CONTROL PANEL - ELGATO VIRTUAL DISPLAY

• Color depth: 12
• Color format: RGB
• Dynamic output: Full

Those settings were working good all day until now that elgato captured display went dark

I think it's not related to OBS because it's happening in Elgato Studio too

[past basin]

What happens when you toggle Tonemapping in Studio, next to the EDID settings? Does anything change at all?
You might also want to try rebooting both systems, preferably cold reboot (full power down and restart), to reset the card and GPU to clear out any mismatched setting they're holding onto

If that's a multi display gaming PC also make sure UAC or some other admin prompt isn't popped up on the other screen

[lean bison]

Nothing. I disable tonemapping and nothing happens. If I close and open the app again, that option is activated again

I rebooted both computers several times. Elgato Studio says HDMI IN is HDR but in my main display (gaming pc) HDR is disabled, I never use HDR

[past basin]

What are the settings on the Video Capture Device for the card listed in OBS?

If this isnt' a cloned display you should also check Windows display settings to make sure HDR is disabled on the virtual display that is the capture card

(if it's cloned, Windows will disable HDR anyway)

[lean bison]

all default except color range

It's not cloned display and HDR is disabled in both displays. It all worked good, I was creating a scene in OBS and then screen captured went dark suddenly

[burnt fiber]

I’m trying some things out on a 2017 iMac that I have. Ventura was the last update that it received. Am I not able to use Elgato studio on Ventura at all?

[past basin]

Correct, it needs 14.2 or newer, so you're just shy of the cutoff.
You can still use most of the cards (if it's a UVC based model), with third party apps like Quicktime, or OBS

[past basin]

(if you need to do something like flip the EDID setting or audio setting those should save on the card so you can set them up on a machine that can run Studio and move them over)

[lean bison]

I think I fixed it. Reinstalled drivers, uninstall Elgato 4K Capture and Studio. Reboot and install Studio again. Seems to work now.. haha

But it keeps saying HDR. I think colors are accurate... maybe a little bit dark

[past basin]

Set the colour depth down to 8bit and see if that clears it up

It might not be liking the fact that it's set to 12 but colour in NVidia control panel as that's not usually a supported format for consoles and the like (10 and up are usually HDR)

The card or OBS might be assuming HDR based on bitdepth

Sorry for delays, have been in and out of work meetings a bit

[lean bison]

I changed dynamic output from full to limited. It seems more accurate, kinda washed off

[lavish storm]

Just to follow-up on this, I reached out to Elgato and they said there’s no way to change the capture file format, so I guess it’s just stuck with jpeg? Very strange. I guess I’ll just use OBS and hope they make improvements to Studio in a later patch.

[junior iris]

is the "Failed to start recording" issue for 4K Capture Utility with nvidia gpus going to be fixed? I know elgato is saying to move to Elgato Studio but I dislike that app due to its lack of bitrate controls.

[lean bison]

I read that you can install and older Nvidia driver and it should work

[light bane]

Hi everyone 👋
I’m looking for advice on choosing the right Elgato capture card for my dual-PC streaming setup.

🎮 Gaming PC: NVIDIA RTX 4070
💻 Streaming laptop: NVIDIA RTX 4060
🖥️ Gaming monitor: LG UltraGear, 200 Hz (connected to the gaming PC)

Streaming plans:
• Streaming with OBS to YouTube
• Minimum: 1080p @ 60 FPS
• Future plan: 1440p (2K) @ 60 FPS

Questions:

Which Elgato capture card would you recommend for this setup?
• Would something like HD60 X / 4K S / HD60 S+ be enough?
• Is it worth going for a 4K-capable capture card now for future-proofing?

What is the best way to connect everything?
(HDMI from gaming PC ➜ capture card ➜ streaming laptop)

What’s the best practice for audio routing, so OBS captures game and system audio correctly?

Do you have any recommended videos or guides that explain the full setup (capture card + OBS + audio)?

Thanks a lot for your help! 🙏
Elgato best 💙

[lone crypt]

4Ks and 4kx meet your requirements with room to grow. I would recommend either of those to be more future proof and a few of the others.

For audio routing a mixer of some kind is really helpful; can be software. Wave link 3 is in beta now but is free for everyone so that would be the recommendation for audio.
You’ll build a mix and send that over the hdmi along with the video feed.

With dual pc there are a few ways you can hook it up, either duplicating your main display to the capture card, or hooking up like a console where the capture card is between the game pc and its display.
There is a simplicity to that last one, only downside is the capture card will need to have power for it to pass through picture to the display.
Hope that helps

[past basin]

The last update they gave they weren't yet sure how much of a rework would have been needed, if it could even be done without overhauling huge parts of it (and I suspect if it was worth taking those dev resources aware form Studio that's it's replacement, and other ongoing projects - eg time spent on 4KCU is time not spent adding feautres like Flashback and Bitrate control to Studio).
If you need bitrate control at the moment, 4K Capture Utility with software encoding is an option, otherwise I'd try out Meld or OBS.
If you do roll back your NVidia driver to try to get 4K Capture Utility working again, folks tend to wind up needing to run DDU to clear the current version first from what I've been hearing.

We still don't have a firm answer on the plan for 4KCU though, no.

[west vault]

Hey! So I recently purchased a 4ks capture card to pair with my macbook m5 and im struggling to here sound on my tiktok live even with the chatlink cable. Is anyone already streaming succesfully this way?

[past basin]

Did you set the card to Analog audio using Elgato Studio?

[odd sphinx]

Hey I got a question so recently I just plugged in my ps5 to the elgato 4k s and for some reason all the colors are washed out. How can i fix this

[lone crypt]

Probably a color range mismatch, or hdr setting is wrong

[odd sphinx]

tried finding the color range setting and this computer doesnt have hdr

[past basin]

The PS5 supports HDR though. If it's in HDR the card will try to convert to SDR for the computer which can result in washed out colour

Colour range can be set on conosle or the app you're using or both - but where depends on the app

[odd sphinx]

ok

[simple roost]

Hey all, potentially RANDOM question? I have 2 PS5 Pro's that I want to run to my Elgato Capture Card in my PC, and then out from there two Two Separate 4K TV's

So theoretically, would I need to go from each PS5 Pro to a 4K spliiter to the Capture Card, then out from the Capture Card to ANOTHER Splitter to then each TV?

Just wondering if anyone had ever tried or had any thoughts

Thanks all!

[lone crypt]

Yes.
With the note that splitters (or rather switches, which is what you would actually want here) don't always play nice with capture cards. Some work fine, some cause issues.

[dire plover]

Hey everyone - probably super dumb question.

I’m having an issue with my Elgato 4K S and I’m hoping someone has a fix. I play with HDR off on my PS5, but the capture looks completely wrong in both Elgato Studio and OBS. It captures the gameplay as if I were playing with HDR on, and if I switch my setting on my PS5 to HDR on, the capture looks fine. I use the Elgato 4K S.

Does anybody know how I can fix this? Thanks 😄

[lone crypt]

change the setting in elgato studio instead.

[dire plover]

I tried to look at them but there's not many options really, unless I'm looking at the wrong settings ? it all looks fine (both input and output are on SDR) so I'm not sure..

[lone crypt]

Open the right side panel, button next to the settings cog

[dire plover]

oh my god I am so dumb I hadn't even see it hahaha thank you!