capture-cards

[lone crypt]

There is a tear in the OBS projection?
Does the OBS (on the game pc) canvas match your capture resolution and frame rate? (And what is it?

[rustic haven]

The resolution output was 1080p let me see if with 1440p it solves ahahah

I put now base resolution 2560x1440 and resolution output 2560x1440 let’s see

Yep doesn't fix I recorded... it's still there

Maybe I will try with EDID Display with Expand to see if this fix

[lone crypt]

EDID modes display and merged are usually the corect setting for when a display is connected to the output port. In a passthrough setup.
Internal is correct when using the card alone with no pasthrough display, since there is no other equipment to includ the settings for in the EDID signal.

But you didn't answer my question about refresh rate of the capture and OBS canvas.

[rustic haven]

The refresh rate of the capture is 120hz and the base OBS canvas from PC Gaming is set to 2560x1440 and the OBS from PC Stream too.

Its in Portuguese but this is the print from OBS PC Gaming

[lone crypt]

This canvas rate is 60. If you want to capture 120, you need to set this to 120

[rustic haven]

I set it to 120, the tearing disappears, but then it comes back xD

[warped ledge]

taking a note on this. but this sounds right from somethign Arcsane mentioned a while back.

[lone crypt]

OK, canvas in OBS needs to match the capture settings. Extended display (the capture card) needs to match the capture settings - set that in windows display settings.
And while you're in OBS make sure your display capture source is set to the same refresh rate as either your source display, or your canvas resolution. I'm not sure if that last part matter which is which. But you can test.

[warped ledge]

I'm in agreement with this. I also do this for HDR

[lone crypt]

Then when trying to find the source of the tearing, it would be good to check is it just in the preview? In which case it could be not actually there. Make a recording and watch that to see if it's tearing.

[warped ledge]

recording are always best to see what's actualyl happening vs preview

[rustic haven]

I have disabled VRR, V-sync from the games and the NVIDIA panel, you all think that I need to disable G-Sync too? I have GSync for fullscreen games only, I play VALORANT in Windowed Fullscreen

[rustic haven]

I check all of that and it's correct

[rustic haven]

That's what I'm doing all this time to check all the things 😄

[warped ledge]

Awesome!

[lone crypt]

Ok good.
well with a source frame rate of 480 that's divisble by 120... but that's a lot higher than most of this runs. And I bet there's quite a bit of variability up there. Like you're probably not locked at 480.
As you say, when to drop to 240 it all works fine. Capture divides nicely by 2 and you have plenty of headroom to stay locked at 240.

So I guess I'm not surprised about what you're finding. I have plenty of experience with OBS hapily scaling lots of different resolutions and rates down to whatever the capture needs. But I'm talking 144 or 120 or 90, down to 60 at a lower resolution.
Maybe it doesn't work as well over 240hz. I can't test any of that.

If you haven't already, I guess I would check what a passthrough system looks like. Maybe the card will happily pull 120 from 480 in passthrough. But I don't know.

[rustic haven]

Now it’s working fine. I completely disabled G-SYNC and also disabled Windows Game Mode. Before, when I switched to another window and then went back the screen tearing would appear, now it doesn’t with Game Mode disabled which is great.

I’m using EDID Display and Extending the main monitor with the capture card with all we talk (OBS PCGaming and projected) I have the DisplayPort (480hz) from my main monitor to the gaming PC, and HDMI from the graphics card to the capture card and another HDMI from the capture card to the main monitor because EDID Display works much better and everything seems smooth. Let’s see how it goes!

Thank you for the support 😄

[lone crypt]

Oh that's strange.

I would be careful with having two inputs to the same monitor. It might change sources on your, or do strange things on power cycles.

You shouldn't need that, and it could get in the way.

If it's working, I would change that EDID to internal and remove the display from the output port, unless you're watching it.

[rustic haven]

Hmmm ok I didn't know that. I will try to change to Internal with all of these modifications if it works in the same way.

It's working good too with EDID Internal I will use this way and then see if it's completely solved! 😄

Thank you again @lone crypt @warped ledge @limber mist 🫡

[lone crypt]

Super

[warped ledge]

You’re Welcome!

[vital sun]

Hello friends! I've finally got round to setting up my 4K X! Everything seems to be working, video is capturing in Elgato Studio perfectly, no lag or anything. Only thing is OBS doesn't seem to want to see it as a source 🤔 any ideas?

[lone crypt]

it's right there in your list... what do you mean?

Oh shoot, I didn't zoom in and got fooled

[vital sun]

You mean "USB Video Device"? When I selected it it didn't show anything. I've figured out that if I close the Elgato Studio App, then OBS can now see it. Is there a way to record in Elgato Studio (Or 4K Utility) and Capture in OBS at the same time?

[lone crypt]

Is elgato studio open at the time you took this screen shot?

[vital sun]

Ah yeah sorry thats a Facecam you probably saw 😄

[vital sun]

Yeah it was

[lone crypt]

You can't use a USB capture card in more than one app at a time

[vital sun]

I see. Is there a way to local record via something other than OBS? My CPU can't handle doing a local recording at the same time as Streaming via OBS 🤣 (next thing on the shopping list)

[lone crypt]

There isn't any difference between encoding in OBS vs any other app, provided the same settings.

If you GPU doesn't have enough encode threads to run the number you want... no software is going to change that

You can record and stream at the same time if you use the same encoder, which is a simple one click option in OBS

Encode once, send result to stream and disk

Or lower your encoder settings enough that the GPU can run two instances of it... but that will mean lower quality. So hard to imagine it's worth while compared to useing one, high quality instance of the encoding for both

[vital sun]

Oooo ok I need to look into those settings. I guess when I had recording going it was trying to encode separately? 🤔 I can't think why it would try to do that

[lone crypt]

and just noticed you said CPU.... Probably your GPU is a much better choice for encoding. or, if you have enough CPU on the stream computer, feel free to encode one with that, and the GPU for the other encoding.

If you don't use the same encoder settings, it will need to run two separate instances of the encoding process, yes.

[vital sun]

I see. I'm feeling really dumb now to be honest, how do I ensure I'm using the GPU and not the CPU to encode? I've got a fairly decent GPU and it would make sense to utilise that

It's not super powerful, but I don't play AAA games or anything

[lone crypt]

yes, they are better at it, and have dedicated Chips on board for it

well this is a different computer from the one gaming, right? so yeah the GPU is free to use

[vital sun]

No I'm on a single computer setup

I'm capturing from a games console

[lone crypt]

right, but the point is, this computer is dedicated to the encoding and recording

[vital sun]

Yeah I guess your right, cause the console acts like the second computer doing the gaming

[lone crypt]

so from the video encode settings, your GPU options will be in the list, anything other than "software x264" or something will be using the GPU.
Show me your list!

[vital sun]

Okydoky, I reckon I've done that right then, I'm using Hardware

I'm assuming that means "NVidea ENcoding" or similar 😅

[lone crypt]

yes

nvenc is the nvidia encoder chip

[vital sun]

Sweet

[lone crypt]

if you switch to advanced mode you'll get a bunch more options, but the basics is fine unless you're into this kind of picky stuff

[vital sun]

Thanks for your help, I think I've figured it out 🙂

Really appreciate it

[lone crypt]

Nice

[past basin]

Happen to have a direct download link to that EDID file? I've seen like 4 other users hitting that issue with 4K S in the last 2 days on the reddit that I'd like to have them test with it, since it fixed it for the user here.

[spring cove]

Has anyone been able to get a 4k 144hz input and passthorugh using the 4k pro capture card?

[past basin]

4K Pro doesn't support capture above 4K60. It can passthrough 4K144 to the screen in the HDMI OUT port, but would limit capture to 1080p144. See https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

(I'm assuming by input you mean capture there, correct me if I've interpreted that wrong)

[spring cove]

thanks for the clarification, I am looking to just capture in 1080p60hz while passthrough at 4k144hz. No matter which EDID I choose or Input EDID Mode. I am using an early 4k monitor so I am pretty sure it uses DSC which might just be the problem tbh

If so does anyone know of a solid 4k 144hz monitor that doesn't use DSC?

[past basin]

DSC will indeed outright prevent the card from being able to capture signal (though it'll probably still show as an available mode to your PC on the other end).

I don't know any non DSC models offhand, but they would all be HDMI 2.1 - any 2.0 would ones would use DSC to hit that kind of refresh rate

[spring cove]

Thank you so much for your insight

[sacred pine]

bonjour qui saurait m'aider j'ai actuellement un problème avec mon boîtier d'acquisation ELGATO HD60X cela veux pas me donner de signal s'il vous plaît

Hello, could anyone help me? I'm currently having a problem with my ELGATO HD60X capture device; it's not giving me a signal Please.

[jaunty elm]

Is the light turned on on your hd60x?

[sacred pine]

Yes, the indicator light is currently white

[jaunty elm]

How many programs do you have on that uses HD60X? HD60X can only be used by one program at a time so if you (example) opened Elgato Studio before OBS the capture card will be assigned to Elgato Studio

[sacred pine]

The problem is that no matter if I use OBS or even the Elgato 4K Capture app, I get absolutely no signal.

[past basin]

White light generally indicates no HDMI signal. What are you capturing with the capture card? Xbox, PlayStation, etc? Have you double checked the HDMI cable and confirmed it is going into the HDMI in on the card?

Is there a screen in your HDMI out, and if so, does that get a signal?

[sacred pine]

I'm currently using a PlayStation 5 and I can't get a signal on either my TV or my PC. However, when I try with an HDMI splitter, it works correctly; I get the display on my TV, but not on my PC

I've currently tried it on a PlayStation 3, 4, and 5, but I only get the display on my television, not on my PC via the OBS application or Elgato 4K Capture Utility

[past basin]

Did you disable HDCP in the PS5 settings?

That needs to be changed on both the PS4 and the PS5 before they can be captured. PS3 didn't let you disable it. Using the splitter to get around it is likely throwing off the EDID settings the console sees which would explain it not getting picked up by the card

[sacred pine]

Yes, I did disable HDCP on my PS5 and my PS4, but I still have the same problem

[tough stump]

hi ! i need help with my hd60s+: when i play on my switch while hainv an app like obs or elgato studio also getting the video output, i get a black screen for 1 seconds every X minutes(varies from 1 to 5+). only happens on my monitor and not on the app(obs or elgato studio) that is getting the feedbakc. sometime while doing shenanigans with obs and elgato reconnections etc i don't get it. any idea on how to solve that ? might be related to hdcp but i don't understand what is it

my setup is : hdmi from sswitch into hdmi in on the card, hdmi out into my monitor and card plugged into the back of my pc

for getting the switch video on my main monitor i just switch the source from Dp to HDMi2 on it

that's all !

[tough stump]

Also please ping on reply 🙂

[past basin]

Next best guess then is EDID issues, since the splitter can complicate that. Using 4K Capture Utility or Elgato Studio, you'll want to change your Input EDID mode - given you're not getting signal on the card, the best one to try first will be Internal mode. You will likely have to reboot or disconnect and reconnect the console to get it to pick up the change when you do this. EDIDs tell the console what display modes are available so it sounds like you're getting stuck on one from the display that's not fully compatible with the card in some cases.

In 4KCU this is in settings under device tab. In Studio it's on the right side pullout menu, accessible by the gear icon up top.

[past basin]

Oddly your issue is most likely also EDID related, so you may want to try change above, though since it's your display losing signal you'd likely want to try Input EDID Mode "Display" instead

[sacred pine]

Okay, I'll try all of that, thanks

[tough stump]

I think I was on display first

Then I switched to merged

But im gonna try that thank you

[past basin]

HD60 X defaults to Merged, but if you had to change it for issues before that could be

Later cards like 4K X and 4K S now ship defaulted to display

[tough stump]

What does Edid mean ?

Just to know

[past basin]

Extended Display Identification Data

It's basically a bit of data it sends out when you connect something over HDMI or DP that shows what modes, timings and features are available to use

[tough stump]

Why would my monitor loose signal for 1 second and sometimes not, that’s just so random lol

But I’ll try thanks

[tough stump]

Ok thank you !

[past basin]

Sometimes the supported timings might be very slightly differently between the card or monitor, and every so often it blanks and has to resync

VRR is the next usual culprit for that effect but shouldn't be an issue here since it's a Switch which doesn't do VRR

[tough stump]

I see, I just never got that before having my card

What is VRR ?

If you don’t mind me asking

[past basin]

Variable Refresh RAte

[tough stump]

Oh ok

[pastel vigil]

Anything to look for when I get flickering using passthrough on a 4K X?

I've tried two brand new HDMI cables and two older ones I had, the two older ones seem to be way better than the two new ones.

[past basin]

Depends on the type of flickering you're getting - usual culprits for most of it are VRR that's out of range of the card, in which case yopu can try turning off VRR on your console, followed by EDID issues, in which case you can try adjusting the Input EDID mode of your card. Is there a screen on the HDMI out of the capture card, and if so do you get flickering on both capture and the passthrough screen, or just one of the two?

[fluid mauve]

OK, so I got an HDMI splitter to go between my PS5 and my Switch, however for some reason when I turned on the PS5, the signal wouldn't go through, what's going on, and how can I get this to work right? I'm honestly tired of moving the HDMI plug from the Astro A50 Adaptor (have ZERO choice in using that, I HAVE to use it) for the PS5 to my Nintendo Switch, So I got an HDMI splitter so all I have to do is hit a button and it was supposed to allow me to switch between consoles. However the first time I power up the PS5, the signal won't go through. I would like to get this fixed if possible please

[lone crypt]

Splitters and other intermediate devices might not work with the capture card, or other devices.

[fluid mauve]

Yeah, I had a feeling you'd say that. A friend of mine uses your external version of my internal one, and they're able to use a splitter with ZERO issues, so I was Hoping to use it as well, but it looks like it's good for the external, but not the internal.

[lone crypt]

Well I don’t think it’s that simple.
Different splitters might perform differently, different displays might impact it, even the same capture card might perform differently with a different display, with or without a splitter. It just is hard to guarantee. Some might work.

You can try playing with the edid setting on the card. Display, or merged are the ones that would most commonly work.
Be sure to fully power cycle all devices after changing these settings to make absolutely sure that they all reset the hdmi handshake.

[fluid mauve]

OK, I don't know where the edid setting is, but also turns out I needed to update the program for the card. However that's done, but I still don't know where that setting is?

[wild finch]

So im looking to get a capture card to be able to use my ipad as a external display, so im looking directly through the capture card. So i need something thats 120hz and super low latency (ideally sub 30 if that even exists) so if anyone could help point me in the right direction that would be amazing

actually about the latency, i have a crappy 15 dollar capture card and its latency was about on par with a crappy tv im not entirely sure how much they normally have but id say half or a third of that would be a good latency

so if anyone know what they normally have that would be useful to know too

[light hearth]

I don't know if can ask this question here or not but I have been looking around but haven't found any answers. Is the Elgato HD60 X still compatible with the Wii U? I kept getting the Invalid Output Resolution message when I plug it in but I don't get that message when plugged in to other systems like PS5 or Switch 2

[wild finch]

well the error kinda explains the issue

whatever the wii u is trying to output the capture card doesnt know what to do with

so check settings and see if theres anything you can do

[light hearth]

Got any ideas? I been messing with the TV resolution in the console like changing to 480p 720p 1080i and 1080p and none of them worked. Unless there's another setting I'm not seeing I'm kinda stuck where I am

[past basin]

That's a HDMI Switch, not a splitter. Completely different beast, though both can mess with EDID negotiation and HDMI sync for different reasons. A splitter takes one signal and splits it to go to two outputs. A switch takes multiple inputs and lets you switch between them. If you're actually trying to use a Splitter as a Switch it's likely going to break everything because things will be connected wrong - is it safe to assume you've actually got a HDMI Switch?

The A50 HDMI adapter is known to mess with capture too - make sure it's on the HDMI Out/passthrough of your capture card, not the input side, if you have to use it. If that doesn't help remove the HDMI switch to test things so we can see if the issue is there or somewhere else in the connection chain.

The EDID settings are in device tab in settings if you're using 4K Capture Utility, and the right side pull out menu if you're using Elgato Studio

[fluid mauve]

OK, so I know that I'm calling it a splitter, but it's a switch for two in one out, however the one that I got here, goes both ways, it can be used as both a splitter and a switch as well. I want to use it as a switch and not a splitter
https://www.amazon.com/dp/B07K2NZX8L?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

[past basin]

That error also comes up if you're only getting a USB 2.0 connection. Double check that you're using a USB 3.0 cable in a USB 3.0 port on the computer

[past basin]

120 Hz at what resolution? Also I'm not actually sure the current apps on iPad will do 120 fps preview, so you may not get that anyway.

Also what iPad? The A15 and A16 models don't do USB 3.0 so won't work with Elgato capture cards as a result (they may work with cards that compress the video but would have higher latency).

No cards have sub 30ms latency than I'm aware of at the moment, but 30-60 ms is generally playable for most things

[wild finch]

1080p

its a ipad pro m4

and orion seems to support it

but i dunno

its not a huge deal but having it be a display for more than my computer (via moonlight) would be nice

[light hearth]

I did but as stated before I don't have that issue on other consoles. Just only the Wii U

[past basin]

Fair enough - is usually still worth asking because I've seen more than a few people actually move the card and cables when switching consoles.

It should generally work fine in 720p and 1080p. Is that anything connected in the HDMI out of the card, and does that get a signal?

[light hearth]

Other than the TV and the capture program(Elgato Studio/OBS) no. It appears fine on TV but on the capture program it gives me the invalid output resolution error

[azure hemlock]

A quick google says WiiU defaults to 720p capture so lower the resolution

[past basin]

Which capture program are you using?

[light hearth]

Elgato Studio

[light hearth]

I did and same results

[light hearth]

As for capture device Elgato HD60 X

[past basin]

Yeah HD60 X is the only one that throws that specific error Iirc. The thing Ochatach wanted to try check doesn't actually apply in studio since it will sync down to the available resolution automatically.

There's nothing else between the Wii U and the capture card is there? Adapters or HDMI switch or anything? If you pull out the side panel in studio with the button to the left of the gear I'll top what is the Input EDID set to? I'm assuming it's on merged so try setting it to Internal and reboot the console

[azure hemlock]

Oh so Studio is smarter, good to know :3

[past basin]

If it's only 1080p120, all the current External cards except Neo will work - HD60 X, 4k S, 4K X

[wild finch]

any brand also

i just came here for experts

[past basin]

The m4 iPad should be fine with all of them - though for HD60 X you'd need to replace the USB cable with the type C one

[wild finch]

so what would the latency theorically be on my crappy current one?

[wild finch]

thats fine thats what im doing currently with an adaptor

[past basin]

No idea, depends on what chipset it uses and what video compression

[wild finch]

so i just gotta do latency testing myself k

well if its half or even better a third of what that is

then it will be sweet

how much do those capture cards cost?

[past basin]

4KCU will do it too - OBS and others won't

[past basin]

Depends on what global region. 4K S would likely be the most affordable though. https://www.elgato.com should show pricing in your region

[light hearth]

No the Input EDID mode is on Internal. I guess safe to assume I'm out of luck streaming off of my Wii U if I used the HD60 X huh?

[wild finch]

so are there any other brands creating capture cards like what i would need?

or is elgato almost a monopoly

lol

[past basin]

It is Internal, Default or is a custom one set?

[past basin]

No idea - you're asking on the official Elgato discord though, do most of us are going to have specialized knowledge on their gear. I know some other cards that do 120 but I don't know if they're iPad compatible like the ones I listed

[wild finch]

everything should be compatible with the ipad

since the ipad is just taking the output source

its not capturing the ipad itself

the ipad for all intents and purposes is just taking a camera feed

[past basin]

Most UVC based stuff probably is - avoid anything that needs dedicated drivers though

[wild finch]

true

didnt think about that

[past basin]

Oh wait a second

[light hearth]

Default. I have the Custom EDID off if that was what you're asking

[past basin]

But yeah I'm not 100% on what other 120 Hz capable cards out there are UVC based out not of top of my head. There's a lot that will do at least 60. Probably a few that do 120 - but none that I could name specifically outside the Elgato ones

[wild finch]

thanks for sharing the knowledge

il have a look around

it may also end up being just getting a external monitor may be cheaper

which is a bummer cause that ipad has a damn nice screen

[past basin]

Try Display and see if the Wii U plays nicer with that. Are you using the same HDMI cable as you were with the other consoles that did work?

[past basin]

It does, I've got one myself.

Though note that the iPad won't get HDR color over the capture card. The iPadOS (and macOS) UVC driver from Apple doesn't support a required video mode for it. Something to keep in mind if the main reason you were looking at it was because of the tandem OLED screen

[wild finch]

that makes sense but yeah the oled is the main appeal

and i mean i can use it for a bunch of stuff

but i was really hoping to diy my own portable xbox series s

since i will often use moonlight on the ipad

which also has the advantage of respecting the aspect ratio

but the fact that the pixels can turn off means black bars arent super intrusive

[light hearth]

Display and Merge will give me the invalid output resolution so only Internal will work and I tested that on when my Switch 2 was plugged in. And as for HDMI cable no they are different for each console and I tested each out on each. So the problem lies in the Wii U is what I gathered

Safe to assume HD60 X is not compatible with the Wii U

[past basin]

It should be - my own works just fine with it

Any change if you actually remove the monitor from the HDMI out of the card?

[light hearth]

Not that I'm aware of everything is plugged in as it supposed to. Even tried it with the TV not plugged in

Here's a screenshot of what I'm getting for my Wii U

[past basin]

Setting it with the auto option but pressing X after adjusting the EDID on the card doesn't help?

[light hearth]

No it doesn't. Automatic will set it to 1080p

[lone crypt]

In Elgato Studio, card settings are in the pull out side panel on the right. Button next to the settings cog.

Oh I see I’m way out of data.
Just woke up and clicked an alert; carry on everybody!

[pastel vigil]

Gonna dive into this today and see.

[teal hill]

Is there anyway to have audio go through both my headphones and obs

Bc I use 2 different monitors

[warped ledge]

On your monitoring device in OBS it let’s you choose 1 output/monitoring device.

[lone crypt]

A mixer of some kind. Wave link is the one made by Elgato.

[lone crypt]

Why is this directed at me?

[pastel vigil]

oh sorry wrong reply

[lone crypt]

Ok just making sure.

[tough stump]

@past basin late feedback but you fixed my problem
Thank you !

[plucky yarrow]

so i have the elgato 4kx and i stream on xbox but i cant hear party audio still on stream how do i fix that problem anyone ?

[past basin]

By default Xbox will only set party chat to the headset when one is attached. Go into the Xbox settings and change the Party Chat option to Headset & Speakers (in this case speakers are HDMI).
Note this only works for official XBox Party Chat - in game chats like prox, lobbey, even on the on console Discord, all require an external solution like a Chat Link Pro or Mixamp to splut the audio feed.

[void crescent]

Hello I have a 4k s capture card and it’s just beeping red does anyone know what to do

[lone crypt]

red blinking means different things on different cards and I have never found a straight up chart for what they mean on every specific capture card.

Could be no HDMI signal, or incompatible or unstable signal.
Could mean HDCP is not disabled. And I think on a couple of older cards it meant USB connection was 2.0 instead of 3.0

Check HDCP and make sure the resolution is in range and stable, but then maybe see if you get any error code in Elgato studio software.

[void crescent]

Alr bet

[blissful verge]

Anyone else having issues with color banding with the 4K S when capturing 1440p120 SDR? (The passthrough signal is perfect.) It seems to be a bandwidth issue as 1440p60 and 1080p120 work just fine, but I triple-checked the hardware specifications and everything should work. I contacted Elgato about it, and after 2 weeks they told me that I wasn't alone and they're working on a firmware update to fix it but it might take awhile.

[lone crypt]

There was a firmware shared in this channel a few days ago (by staff), if you want to search and try it.

[blissful verge]

This one? How would I go about doing that?

[past basin]

That's actually a custom EDID, so you'd load up Studio, pull out the side panel, set Input EDID mode to Internal, turn on Custom EDID and then select a file and use that one that was shared

The actual firmware update isn't available yet, but I suspect that EDID will get embedded in the new firmware as the default

[blissful verge]

That didn't fix it :/

And I guess this means I'd have to run everything through Elgato Studio instead of going directly to OBS/Discord/etc. until it's part of the firmware

[supple orbit]

@past basin

Can you help me please

[past basin]

EDID gets set on the card once it's set in the app. If it's no good you'll have to wait on support though - it's been an issue they're looking into since the latest firmware

[supple orbit]

Could you help me please

It’s not a serious issue I think

So basically my elgato 4ks led light is a solid white but nothing is showing on my main monitor

Like there’s nothing wrong with the wiring or anything

[past basin]

Don't ping people unless you're already working with them, as it's against the rules. Generally you post your problem in the chat and if someone is available and knows how to fix it they'll let you know.

White means the card isn't seeing a signal at all though

White is power on, no signal

Red for bad signal, blue for good signal

[supple orbit]

So had do I get signal on it then ??

[past basin]

So the card isn't seeing whatever you have connected to it

[supple orbit]

The wiring is connected correct

[past basin]

What are you trying to capture with it?

[supple orbit]

My ps5

[past basin]

And you double checked that the PS5 is connected to the HDMI IN, not the out? You'd be surprised how common that hiccup is.
You should also make sure HDCP is disabled on the PS5 as that can block signal

[supple orbit]

Yes I made sure

[past basin]

Boot your PS5 in safe mode, and see if it sees it then.
I'm assuming you get no signal on either the card or the monitor in the HDMI OUT of the card?

[supple orbit]

Yes I don’t

I plugged everything up correctly

[past basin]

Did Safe Mode change anything?

[supple orbit]

Let me see hold on

Still a solid white line nothing changed

And there’s nothing displaying on my monitor

[past basin]

Check both your HDMI cables with direct connection to the monitor

[past basin]

If it still gets nothing, test it with any other HDMI device - even output of the computer if you can. Beyond that you'd want to check in with #official-tech-support to check out the card, or maybe exchange it if it has an issue.

[limber mist]

the edid is loaded to the device itself, when done other software use the same settings, if this approach did not work out for you we need to ask for patience

[limber mist]

maybe later, we're still checking the issues source and fixes, that one is in this state a test not a confirmed fix

[blissful verge]

Fascinating that the same fix works for some people and not others. I can't imagine how y'all test this stuff to get any amount of consistency.

[lone crypt]

Yeah that’s the real reason almost anything happens in this channel, haha!

[native chasm]

hello guys, is it worth having a elgato 4kx when i have only a 3.0 USB?

[lone crypt]

It requires 3.2 gen 1 for even its low resolutions. It would need 3.2 gen 2 for its full function.

[native chasm]

so which of Elgato is good for 3.0 USB?

[limber mist]

different systems, sources, sinks, test what you can, but that are so many combinations... we try to aim for what the most people have and what brings the biggest benefit

[limber mist]

it can work with usb 3 in lower quality - but a game capture neo might be a better fit - you don't need to spend money for features you won't use

[lone crypt]

Sorry, I always forget this…
But yes, as above; 3.0 is actually the same speed as 3.2 gen 1. (5gbps)
So your port is fast enough for the lower resolutions.

I guess the choice is do you buy more capture card then you can use now, and bring it with you to an upgraded computer later.

[native chasm]

yeah im thinking about that

As of now my HD 60X is showing signs of dying

[lone crypt]

That’s a shame. What signs?

My HD60s+ is still working same as it did day 1…

[fickle flint]

Hello, I'm Floppy. I seem to need help with my Elgato Neo video capture device, which makes a booming or squeaky sound when I use it for streaming. Can anyone help me?

[vestal spade]

I have had a similar issue with my 60S+. Make sure that 120hz and vrr are turned off in your console’s settings.
Mine had screeching audio because I had my ps5 connected to my gaming monitor before hooking it back up to the capture card and it had retained the 120hz setting. It gave me video but no audio

@void crescent the only thing I can think of is HDCP being enabled if it’s with a playstation 4 or 5 console, or possibly an incompattible refresh rate or resolution

[fickle flint]

I use an iPad Air M3 for mobile game streaming, and I have changed the settings periodically, but there has been no change

[vestal spade]

oh, apple devices are not my field of expertise. I have an iPhone but I'm not really a power user or mobile gamer aside from the occasional pokémon go

[lone crypt]

can you describe the sound more? Or maybe share a recording? Does this happen constantly or just some times?

and what software are you using?

[fickle flint]

May I share the streaming video here?

i use tiktok studio

[lone crypt]

yes

[fickle flint]

I've tried using OBS, but the results are the same

[native chasm]

the video feed shuts down, the light turns from blue to white

[fickle flint]

this my clip

The sound produced by the video capture is so distorted when used for streaming any game

[lone crypt]

the indicator is telling you it stopped getting signal, so you'd want to rule out the HDMI cable or connector going bad. Are you patched into a passthrough display at the time and does it lose signal?

[lone crypt]

that's noise suppression!
Yeah your device is trying to do voice isolation on the audio, so it's trying to mute out things that aren't a voice

[native chasm]

im not so sound technically but i tried replacing the HDMI cable

i dont understand whats a passthrough display

[lone crypt]

your ipad treats the capture card as a microphone, so you need to go to the ipad microphone settings and turn off the voice isolation mode.

[lone crypt]

a display connected to the HDMI output of the capture card. passthrough

[native chasm]

oh yes i t connected to the PC, i tried replacing it but it shows the same problem

the HD60 X was really a good one

[lone crypt]

https://support.apple.com/en-us/101993
directions for how to adjust this here. the setting you want for a capture card is wide spectrum, which means it doesn't change the sound at all.

[lone crypt]

the output should connect to a display. it's an output, not an input

[native chasm]

oh now i get it.. its connected to the monitor

[lone crypt]

ok so when the card loses signal, does the display still have signal?

[native chasm]

it shows no signal om screen

[lone crypt]

not the capturing app. the display that is connected to the HDMI output of the capture card

[native chasm]

if you mean the monitor? it shows no signal

or else is there a guide to do a check if i have done it fine?

then i could bring in the correct data to help me out

[lone crypt]

(I'm calling it a display because I don't know if it's a TV or a computer monitor, by the way)

So it seems like your device's video signal isn't getting to the card anymore, in those cases.

card and passthrough display show no signal... so that means no signal. or the signal has gone out of range and isn't compatible with them anymore.

[native chasm]

at the moment thats what is happening.. it was fine and working then it started happening this way

so i thought of buying a higher one

[lone crypt]

one other thing: is any other device connected to the display you're using for passthrough? Somtimes a TV or monitor will switch inputs and get things all confused if you're using multiple HDMI inputs or displayports connected. Most displays will auto-switch inputs and sometimes this makes testing harder

[native chasm]

no switch or multiple displays as yet

2 years it was fine

[lone crypt]

So, I would suggest testing with a known good signal. Just start capturing something that isn't changing resolutions or frame rates, so variable frame rate or anything. Just get it up in OBS or whichever app and have the passthrough display running... and watch.
Wiggle the HDMI cables a little. Don't try to pull them out but see if they are loose at all or if they flicker when you put a little stress on the cable. Stuff like that.

It might be that the card is starting to die. But it would be nice if it was just a cable, you know?

[native chasm]

ok i will try that.. one more question, will the heat from the PS5 effect the device or anything like that?

[lone crypt]

I mean, they don't like to get super hot. Is the card sitting on top of a console that gets hot? Is it in a cabinet with no ventilation?

[native chasm]

the Ps5 and card is in a cabinet which is open

Card is close to the console

[lone crypt]

if they aren't physically touching I doubt it could heat up enough. my estimation would be that if you can hold the back of your hand against the card it's not too hot, but i'm not like... super sure. Long exposure to being quite warm over years might not be great for it.

[fickle flint]

no option to control noise suppression

[native chasm]

noted

[lone crypt]

Oh i think I missundersood; you said you were using an ipad, but you meant the source device was an ipad.
What device is the capture card connected to?

that's the one doing the voice isolation

[fickle flint]

Sorry for the misunderstanding. So, I'm using this iPad directly connected to my Elgato Neo video capture card

[lone crypt]

right.. so the ipad is playing the game, and sending it's video to the capture card.

What computer is using the capture card to stream? Where is the USB connected?

[fickle flint]

my streaming computer, I plugged the USB into the back of my computer in the USB 3.0 port according to the Elgato application

[lone crypt]

that computer is where the audio processing is happening

Is this windows or mac? what app is streaming, did you say tiktok studio? or was that somebody else?

[fickle flint]

ohhh...i use windows and tiktok studio for stream

[lone crypt]

ok so windows might be doing it. or I suppose the tiktok software could be doing it (I don't know anything about that)
If you have any audio mixer, could be happening in there, too

[fickle flint]

Should I try the USB 3.0 port on the front of the CPU?

[lone crypt]

So if you open mmsys.cpl
You can check the properties of the capture card in the recording tab. Make sure all audio enhancements and spatial effects are disabled

[lone crypt]

Whic port doesn't matter as long as the card is working and useable in the apps

[fickle flint]

like this?

[lone crypt]

yes, click that device and properties

I also see that it's currently the default communications device, which isn't needed, but also might be why windows might think about adding voice isolation to it

[fickle flint]

Does that mean I have to choose one to activate?

[lone crypt]

You can set your actual mic to be the default input device, as well as default communications device. (it's ok for them to be the same)

But the important thing here is to check the properties of the capture card and make sure any enhancements are disabled and any spatial effects are disabled

[fickle flint]

this my properties

[lone crypt]

Ok, so let's look in the tiktok app I guess

[fickle flint]

this is my setting for tiktok studio

[lone crypt]

I tried to google how to adjust voice isolation settings in tiktok live, and all the pages aren't instructions, but just searches on tiktok videos..... facepalm...

I really don't know... if it even has this feature or not. Why not publish directions for using the app? Whatever...

Ok one thing, back to the ipad. what do you see if you tap that line/arrow at the top that says game overlay?

[fickle flint]

this is the game overlay from my ipad

[lone crypt]

ok, really doesn't seem like it's the ipad doing it

[fickle flint]

I apologize for this confusing question, as I myself have been working on this setting since yesterday and have not yet found a solution😭

[lone crypt]

I don't have a clue about tiktok live studio, and they don't seem to create any instructions. There is only a thousand video clips of people claiming to answer the question on tiktok, but they're all using the mobile app

save me...

[past basin]

Windows Audio Enhancements actually moved in later Windows builds, to the new Windows Settings. It'll be under System > Sound and then under the properties for the card. So because MS can't design a UI consistently anymore you have to check both the new sound settings and the old ones because it'll only be in one or the other.

[lone crypt]

attack of the 11

(thanks)

@fickle flint did you see this ^ different place to check for windows voice isolation

[past basin]

I think it might be different in later 10 builds too. Was changed in one of those "feature updates". It might also still be in neither location, depending on the system. It's absolutely cursed

[fickle flint]

Okay, just a moment, I'll try

this one?

[lone crypt]

click into audio enhancements; what's in that box?

[fickle flint]

woww

It's okay for streaming!!

thank you guys!

[lone crypt]

found it? voice isolation to turn off?

[fickle flint]

yess

[lone crypt]

I knew that's what it sounded like.

[lone crypt]

love that.
Windows says by default I should mess with the sound of your audio device

[fickle flint]

Thank you so much for helping me this far. You have been very kind and patient in answering these confusing questions😭

thank youu!! @past basin @lone crypt

https://tenor.com/view/keyaan-john-wick-keanu-reeves-gif-2384046765437701795

[lone crypt]

phew! welcome

[past basin]

Glad you were able to get it sorted out

[frozen verge]

so, for the specifics of my problem.. everything looks good on the preview screen, and when im recording the screem looks fine, but when i look back at the footage that i recorded, its stuttering a lot

[past basin]

What app are you using? What are your PC specs? If it's the recording that stutters it is usually an encoding issue

[frozen verge]

app? 4k capture utility. and can you elaborate on pc specs?

[past basin]

What are the specs of the PC? Video card, CPU, how much RAM, etc

Also what are your recording settings in 4KCU?

[frozen verge]

where exactly can i find all this information? and which recording setting in particular do you want me to take a look at?

[past basin]

I'm looking for a screen shot of the recording tab in settings. It at least what you have the video encoder set to and the bitrate.

If you don't know the PC specs, how did you check that you met the minimum requirements for the card? Is it a prebuilt system or laptop? If so it'll likely have a model number on the tag next to the serial that can be looked up to get the system specs

[frozen verge]

for the encoder, i currently have it set to the built in software because nvidia isnt working for me for some reason.

[past basin]

That's likely because the latest NVidia Driver breaks the NVidia Encoder support for 4K Capture Utility. (see https://help.elgato.com/hc/en-us/articles/42179718413585-Recording-Issue-with-4K-Capture-Utility-and-NVIDIA-Drivers-Version-591-44-and-Newer)

If you switched to software encoding and the problem started then, your CPU likely can't keep up (software encoding moves the workload from the GPU to the CPU).

If you have a newer capture card, you may want to look into Elgato Studio instead, which isn't affected by the NVidia change, or a third party utility like Meld Studio or OBS. That way you can go back to using NVENC (the NVidia Encoder) to take the load off your CPU.

[frozen verge]

the lastest driver broke the encoder? how'd that happen?

[past basin]

It's in the link - but basically they removed support for older NVENC presets and rate control (as well as support for older GPUs like the 900 and 1000 series that were still supporpted by 4KCU).
So now when 4KCU tries to use one of the removed options, the driver just throws it an error.

It hit a few apps, even folks using the old NVidia Geforce Experience app for screen recording from what I hear.

Since 4KCU is an older app, replaced by Elgato Studio, it still used some of those options

[frozen verge]

so getting elgato studio was a better idea than i initially thought. let me see if using nvidia on ES changes anything

[past basin]

I do hear driver update 591.74 MAY fix it too, but I haven't had a chance to try it yet.

[frozen verge]

how do i enable nvidia encoding for elgato studio?

[past basin]

It's on by default

You can't change it

[frozen verge]

oh

[past basin]

It's a newer app so doesn't have all the options of 4KCU yet - though it's lower latency and supports high refresh rates which 4KCU couldn't do. They've said other settings will be getting added to it over time

[frozen verge]

alright. im gonna test ES again to see if it fixes any of the stuttering issues. thanks for your assistance so far

[past basin]

No worries, good luck with it.

If it's a no go, you an also try Display Driver Uninstaller (aka DDU), to remove the current driver and go back to the v580 one

That should at least fix 4KCU in the short term

[frozen verge]

so far, it looks like you were correct about the encoder issue. im gonna try to use it for my new youtube video and hopefully I wont get any stuttering this time. id i do, ill let either you or whoever is available know.

[past basin]

Good luck with it

[frozen verge]

thanks again!

[brazen pasture]

I’m trying to figure out how to word it for troubleshooting, but would this be considered distorted video if it’s cutting my output like this?

[lone crypt]

it's like the scan line sync is off. Try pulling the HDMI out and pluggin it back in, make them resync

[past basin]

What card is this? I've also seen that on some of the PCIe ones when there's a PCIe issue. Especially the original 4K60 Pro. In those cases check for updated drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers and you may have to check your BIOS settings and move the card's slot from auto to PCIe 2.0

[limber mist]

1 quarter missing?

[limber mist]

not seen this in years... firmware and drivers are up to date? and you've tried the edid mode internal? also with just 1080p? and you're sure your mobo has 4 lanes in that slot? is another x16 one with at least 4 lanes available?

[random zenith]

Currently having an issue with the 4k60 Pro

Using the 4K Capture Utility this card

A. Doesn't support auto detection and often hits 'No Signal' nearly 80% of the time I use it (I've had this card for some years now)

Each time I want to use any consoles that I want to play, Xbox Series X, PS4 or Xbox 360 I will often have to open the 4K Capture Utility at the same time the console powers on otherwise I won't get a signal. If I don't make the connection my PC has to restart several times.
Now this issue it's whatever, It's an inconvenience and it gives me a bad taste in my mouth about the product. I have no idea what I'm doing wrong with that one (Something probably) but that's only problem one. Regardless of how many times I've tried to watch videos on this 'No Signal fix' or use OBS/StreamLabs etc.

B.) I have just upgraded my monitor from an old 1080p monitor to a very nice 3440x1440 34'' ultrawide, I wanted to play some Fallout 3 so I loaded the Xbox, Went to change my resolution but even with the resolution changed I still have huge bars at the sides of my screen. Now I have seen livestreams in the past of people streaming their consoles on similar devices playing similar games, But I'm just done with it now.

I want to be able to load the app, Turn my Xbox on and have it auto connect my signal without any of the inconvenience. And to have my ultrawide be of use to me without the large borders.
Currently my Xbox is on, 'No signal' is present. I can send screenshots of anything needed

Additionally, Sometimes I receive audio and no video.
For a pricey bit of kit like this I sure would like it to work as intended

UPDATE: Now that I got a video signal, Xbox Series X apparently doesn't support Ultrawide 3440x1440 monitors. Which is incredibly silly considering that you can play them on TV's like a 65'' (3840x2160) 🤨

[lone crypt]

Firstly, ultrawide resolutions are standard for capture cards, so you're stepping outside of what's expected and guaranteed to work well. I know some people have some ultrawide settings working; I think it involved loading custom EDID files.

About the thing not getting sync properly, Does the passthrough display also not get picture or sound the same as the computer, when this happens?
What is the EDID setting, and have you tried display and merged to see if either works better? (When changing EDID settings you should usually power cycle all devices to make sure they get updated)

Is there anything else connected to a different input on the display that's connected to the passthrough? Sometimes displays input connector sensing can cause connection confusion.

Is there anything else in the HDMI chain, like switchers or converters or anything like that?

Have you tried other apps like Elgato Studio (which replaced 4kCU some time ago)

Finally, have you verified the PCIe slot is providing at least 4 lanes of PCIe 2.0 or faster? Many motherboards share lanes with m.2 slots and this trips people up.

(There's a lot here, just want to get the details laid out)

[random zenith]

Unsure what you mean about the Passthrough display etc. What is that referring to?

EDID is set to Display
the other two (Internal/Merged) I get no video signal even with power cycling etc.

Main monitor to Graphics card
2nd Monitor to graphics card
Xbox to Capture utility

There are no longer switchers, I used to have one for PS4/Xbox switching but I got rid of that.

I haven't tried Elgato Studio, I didn't even know it existed. When I bought this bit of kit I want to say maybe 2021? 2022? this was the software that came up for it so I just assumed this was it.

I'd need to double check the PCIe lane but I'm sure it's in a x4 slot.

[lone crypt]

Gotcha, yeah worth trying elgato studio. 4KCU was the thing before but it was end of life some time, maybe last year? So Elgato studio is the thing going forward. I think it has some newer error detection, among other things.

Passthrough display is a display connected to the HDMI output on the capture card. This is how console's are intended to be captured; with this display showing your console screen just as it does when you play the console without a capture card in the middle.

The passthrough display will have effectively no latency, less than 1 frame.

[random zenith]

I just installed Elgato Studio and restarted my console and it picked up the signal, So many months and years of this I had no idea it existed.
additionally this popped up within the app so I guess my PCIe is a problem also.
I've only recently built this new rig so that might be a fault of mine for sure

[lone crypt]

ranther than playing on the preview in the capture app, which can be less stable

Ah ha!

So check your motherboard manual. I bet there is a m.2 slot that this PCIe slot shares lanes with. You'll need to make sure you are using a PCIe slot that's giving at least 4 lanes of 2.0 or faster. Many boards will split some of their slots bandwidth, depending on which m.2 slots are populated with storage drives

[random zenith]

If an m.2 slot is sharing it, is that a hassle to fix? or is it a case of assigning it elsewhere. I've only got the one M.2 drive in this rig for now. So that flags up as a potential issue for myself

[lone crypt]

Going back to EDID, since you don't have a passthrough display, internal is probably the correct setting, but no need to mess with it if your current setting is working

If your board has multiple m.2 slots you might just be able to move the m.2 drive... but it all depends on the board's configuration. because they might not all be the same speed for your storage

[random zenith]

What's the difference between the EDID's?

[lone crypt]

but there might be a free PCIe slot that doesn't share

EDID is a signal sent by displays over HDMI that tells connected equipment what resolutions it's capable of using

So the capture card sends one also, for the same reason

Display, passes along the EDID of the connected display (the one in the HDMI out port)

Merged, would send a merged list of resolutions, from the capture card and passthrough display combo

Internal is just the capture card capabilities, for when there is no display connected

(and there are custom ones for specific purposes... I don't know much about that but it's necessary for some configs)

[random zenith]

Would the EDID have to change if I were to use a HDMI splitter for multi-console use within my PC?

[lone crypt]

Maybe. The switch or splitter might have it's own requirements. We don't really know all the details because who knows what the switches capabilities of, from one manufacturer to the next. Sometimes they don't play nice.
Recommend get things working right while directly connected, then add a switcher if you want to and see if anything changes.
But I would suggest not messing with that until the setup is reliable on it's own first. to simplify the troubleshooting

but anyway. I think it's the PCIe slot.

So it's motherboard manual time. Find a combination of m.2 slots and PCIe slots that you can populate to give the storage drives what they need, and have 4 lanes of 2.0 left on a PCIe slot that the card can fit in.

And of course your GPU still wants to use the top one, usually the only x16 slot.

[random zenith]

I thank you greatly for taking the time to assist in this matter, It is most appreciated!
I have definitely learned a good few things!

[lone crypt]

Of course! And let us know if it works out with more PCI bandwidth or not.

And I know there are some differences in how 4KCU and elgato studio perform (studio is still in a new-ish phase of development) So while it has the better error messages, you might find that one or the other gives you better preview latency or something.
Which matters since you are playing the game via the capture preview. So that's worth noting.

[random zenith]

Time to dig out the manual lol

[limber mist]

we've a custom one for 3440, space in those files is quite limited so we made several ones for different use cases

[limber mist]

m2's can share lanes yes, sometimes with other pcie ones, sometimes with sata, there should be a setting to run the m2 in x2, maybe you also still have another x16 port with 4 lanes, often top one x16, second one x4 third one x4 or x1 with a different connection

[brazen pasture]

I’m at work rn but I’ll check on this. I had everything updated I’m hoping it’s not just my capture card itself I’ve been using the MSI - B550 TOMAHAWK MAX WIFI (Socket AM4) AMD B550 ATX DDR4 Wi-Fi 6E Motherboard and it should be compatible

[past basin]

It should be compatible as long as M2_2 slot isn't in use, and the smaller PCIe slot isn't in use. If you're using either of those you won't get the full x4 bandwidth on the bigger PCIe slot (x4, even though it's an x16 physical socket) and will get weird behaviour from the card if it works at all

(PCI_E3 would be the slot large enough for the card in this chart, based on the manual)

[brazen pasture]

The only thing I got is my graphics card

[past basin]

Yeah, I'd check for the updated drivers for the card, and try setting the motherboard PICe mode to 2.0 for the chipset slot in BIOS to see if that improves things. Checking for updated motherboard chipset drivers and BIOS updates is also a good idea.

Did this work fine before? and does it work with any other games or systems?

It would help to know specifically what card you have too. Based on the issue I'm assuming it's the original 4K60 Pro - but I've seen it less commonly with the other PCIe cards like 4K60 Pro Mk2 - generally the latter ones goes green on missing data for PCIe connections rather than black though.

[brazen pasture]

this is with the 4k60 pro mk2 and i have it connected rn to my other pc I'm not sure how often it happens because it doesn't show up on my gaming screen's output, but only on the streaming source

i did check for a firmware update on the elgato side and im good there im going to see about anthing towards the motherboard now

[gleaming river]

is it possible to use the chat link pro with a wireless mic?

[past basin]

In what context? Are you trying to capture wired audio out from the console but still need to use a wireless mic with the console?
Chat Link Pro only splits the audio output anyway, not the mic, so if you just need the wireless mic to still work on the console, that should be fine if the console lets you manually set what mic device to use

[lucid depot]

i have an elgato 4kx, when i plug into my front usb-c port, audio goes through wavelink and shows up, when i plug into any other usb c port on my pc (just installed pcie expansion) it sends video, no audio, the audio device shows up on my pc sending the video, but on the pc that is supposed to be recieving audio, it doesnt unless i use that specific usb-c port, all ports are 10gbps and nothing else, have looked through all settings and vids cannot for the life of me figureo out why its not working, i just wanna plug my 4kx into the back of my pc not the front lmao

[past basin]

So it doesn't work any ANY back ports, only the front ones? That usually implies that your front ports are connected to a different USB controller on the motherboard, which is pretty common, but that back ones are having issues with audio. I'd check for updated motherboard chipset drivers, updated BIOS, or if your motherboard manual lists discrete USB controllers, drivers for those. Some USB controllers, especially 10 Gbps ASMedia ones (which are also often used by AMD) are known to need updates to play nice with audio - though usually that's distortion, not no audio at all.

What motherboard are you working with?

You should also check that Windows isn't just muting the sound on the card when it's connected to the back via Windows Sound settings, but if it's happening with all the back ports, that's less likely.

[lucid depot]

asrock motherboard i5-14400f

[lucid depot]

def no that

this shows up ONLY when i use front panel, never when anything else, it doesnt show up in wavelink or anything else, my other pc it works fine

[past basin]

That last part is the CPU, what's the actual motherboard model number?

[lucid depot]

B760m

myfault im fried

[past basin]

You might also be hitting an issue with the drivers partly installing on the back ports then. While connected to the back USB port, go to device manager and check if the capture card shows up under sound controllers, or only under camera. If it's only under camera, uninstall it with device manager, then disconnnect it 10-15 seconds and reconnect it to trigger Windows to try to reinstall both parts again

[past basin]

The Steel Legend one, RS, or RS/D4 version?

[lucid depot]

i tried all of these, i even just installed a PCIE 10Gbps usb-c extension so its just off power, ive updated everything and still so confused, when its connected to the back ports i get perfect video, just no audio in my sound panels or any drivers or any notification its plugged it, it still shows on the other pc that the sound is being pulled by the elgato tho

[past basin]

If you added a PCIe expansion card definitely check with the vendor for firmware and driver updates. Those can be a nightmare.
You should also check that the motherboard has the correct number of active PCIe lanes for whatever card you're using - some perform weirdly when they don't have enough PCIe bandwidth.

[lucid depot]

My facecam 4k works perfect through it but just like my back ports no sound, its def gotta be mobo sided i gotta figure it out

[lucid depot]

Yeah, i plugged it into my gaming pc and it worked with audio, just my streaming pc no audio

[past basin]

Yes, ASM3142. I wasted a weekend the other month working with that specific chipset you have on that expansion card because it needed driver and firmware updates.

So many bizzare issues until I updated the card

[lucid depot]

but why would it work on my other pc?

like i updated drivers on both ends

[past basin]

Same reason you want to check for motherboard chipset driver updates and BIOS/UEFI updates

[past basin]

You tired the PCIe card in both PCs?

[lucid depot]

yeah, in my gaming pc the sound and video work

in streaming pc just video

[past basin]

To confirm, the USB PCIe card, not the capture card?

If you mean the capture card the PCs likely just have different USB controllers or ar on different BIOS/firmware versions

[lucid depot]

no like ive tried the pcie in the gaming pc it works for sound and audio when elgato plugged in, when i plug in to streaming just video unless i use top port.

imma figure it out

[past basin]

Different Windows builds might also install different drivers for the card. The avaiable PCIe lanes on the slot you install the card in can affect it too - eg, that chipset on a x1 slot will usually pretend to be a slower USB chipset so it can work and runs at 5 Gbps with different drivers in some cases

Iirc it'll show up as a AS2142 insteaed of a 3142 if it doesn't get enough PCIe bandwidth

Which can change the behaviour a lot when troubleshooting

[lucid depot]

its plugged into a x16 the port speed is working as rated

[past basin]

You can use a too like USB Device Tree Viewer to actually inspect the card. That'll also show what controller your capture card is connected under.. https://www.uwe-sieber.de/usbtreeview_e.html

[lucid depot]

yeah i have port speed good

[past basin]

None of the 760m boards have a PCIe x16 slot free. They have an x4 slot with x16 connector. But that narrows down which board you have - to the earlier question it likely isn't the B760m Steel Legend if it has a slot with a x16 connector, it's likely the B760M RS or B760M RS/D4.

x4 is likely enough for most USB PCIe cards though

[lucid depot]

Its in a 4 or 8 mybad

Im pretty sure a 8 tho

[past basin]

Slot size doesn't always equate to the actual number of available lanes anymore, so you usually have to check the spec sheet or manual to be sure how many lanes there are. Especially as a lot of boards split off PCIe lanes when you connect extra NVMe drives and the like

I miss the days when an x16 slot was likely actually an x16 slot not a x4

That changed a lot back around when cypto mining on GPUs was popular - likely partly so people could hook up multiple GPUs and the like for compute power, which didn't need the full bandwdith, but had x16 edge connectors.

But yeah, what I was getting at more there is if the streaming PC has a different lane count than the gaming PC for the PCIe slot you installed the card in, it may operate differently, or even report as a previous model to run in backwards compatibility mode

[lucid depot]

Tried to uninstall and reinstall device when sound didnt show up did nothing, plugged back into other port and it popped back up

[past basin]

Install device Tree viewer I linked earlier and look at what devices show up under your 4K X there

Give me a minute to switch machines and I'll show you what it should look like

[lucid depot]

This is it in the port where audio works

Let me know if u wanna see anything else before i plug in other port

[past basin]

Okay, that's what it should look like, same as yours there. Connect it to the slot it doesn't work in now and see if it changes

[lucid depot]

Yea now theres a USB serial device COM4

[past basin]

Click on the one with the error there

Then screenshot the summary on the right side (Alt + Print Screen will screenshot just the current open since so you can paste it in)

[past basin]

I was hoping for more info than just Error Code 10. That does imply some sort of driver issue though

And that's under an ASMedia USB controller.

Is the motherboard the B760M RS or the B760M RS/D4?

[past basin]

That says Gigabyte not ASrock

So to confirm it's a Gigabyte board? If so I've been in the wrong manuals

[lucid depot]

mybad yea the ss i sent is the board im having issue on

[past basin]

Okay, if that's the case, note that when you use the PCIe card in that it has to be in the bottom slot for full operation. The two others are actually x1 according to the manual. the ASM3142 chipset won't like running on a x1 slot and emulates an older model which can mess things up.

Give me a few mins to check some other stuff for that board

You may also still need to firmware update the card to get it to play nice, but you'll have to check the manufacturer's site to see if they made the update utility available

[lucid depot]

In bottom slot

I have usb stick avaliable if i need to flash bios

[past basin]

I would flash the BIOS to latest just to be safe as that can affect USB performance since the UEFI/BIOS controls the USB controllers on the motherboard itself

[past basin]

Is the capture card installed in the PCIe card here or the motherboard, actually?

Hm. I can't actually find the site for the company that makes that PCIe card to see if they have a firmware update available. That's not a good sign

[slender lance]

Hey everyone! I have an Elgato HD60 S that I'm trying to stream my switch from, but I'm trying to do it from a macbook pro that doesn't have a USB A port. It works fine on Game Capture HD, but Elgato Camera Hub doesn't seem to recognize that it's connected. I tried researching it and it seems like it might be that I'm using a usb A to usb C adapter to plug it in? Anyone know the fix for this?

[lucid depot]

camera hub is for facecams

u need 4k capture utility or elgato studio

or capture utility for ur hd60

[slender lance]

Is it not required to use OBS?

Sorry I tried chatgpt a little bit and i think it sent me on a wild goose chase as usual

[lucid depot]

no, camera hub is just for the elgato facecam models, not capture card

[slender lance]

ohh ok lol

[lucid depot]

you need

then click filter by system for mac, then look for the elgato studio for your hd60s

[slender lance]

Ok thank you so much! Will try this now

I don't see any for the HD60s, will the one for the HD60s+ work?

Is my capture card just too old lol

[lucid depot]

should

[slender lance]

That one doesn't seem to be detecting my capture card either

Like it's connected to game capture so clearly there's something there lol

[past basin]

HD60 S is not a UVC based card like the newer ones such as HD60 S+. It won't generally work on macOS with anything other than Game Capture HD (which is meant for older intel macs and can not work or behave oddly when run using Rosetta2 on the M series CPUs). There was an old OBS Link app that could let you run it through NDI, but it doesn't play nice with the newest versions of The OBS-NDI plugin since it was changed to DistroAV. HD60 S isn't officially supported on Apple CPU macs as there's no native driver for it on them

[slender lance]

Ah that is unfortunate

Thank you for letting me know! Appreciate the explanation

I assume there's no third party drivers for something like that?

[past basin]

None that I've heard of, no.

You've long since missed the old exchange program they ran when those macs first came out too.

That said any of the new USB cards (except 4K60 S+, the standalone one), are UVC compatible and work with the newer macs.

They have a list of the compatible cards here: https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility

[slender lance]

Ok thank you so much for the assistance, unfortunate that I can't exchange it but it is what it is lol

[past basin]

Yeah, if it's running in game capture HD you could maybe get that in full screen mode and capture it with OBS via app capture

But beyond that there's not much of a way to get the older card working with the newer macs

[slender lance]

Yeah fair enough, I think the quality of game capture might be too low

Might see if any of my pc buddies are interested in buying mine and get a new one

i assume this discord isnt a fan of reselling and stuff like that lol

[past basin]

Generally not, no. They'll usually suggest something like local marketplaces like Craigslist or Facebook, etc

[slender lance]

Gotcha, thanks again for the assistance!

[supple orbit]

hi hello i am asking about my elgato 4ks so basically it has a solid white light on everything is hooked up correctly but it still seems to have a black screen on my main monitor

it seems to go blue for a second and then disappears

[lone crypt]

Did you disable HDCP?

[void urchin]

Hello why does my elgato picture look very dark?

https://www.twitch.tv/blicks00/clip/CrunchyVivaciousYakPartyTime-Duko0QiPQ4weWf_f

[lone crypt]

Looks like a dynamic range mismatch

[void urchin]

It’s fixed in elgato studio but not obs some how

After changing some settings

[lone crypt]

I’m assuming you’re capturing HDR video.
The capture card tone mapping should be enabled in elgeto studio. After that it should look the same everywhere

[void urchin]

I turned off hdr in ps5 settings it still looks all dark in obs

I don’t want to use her

Hdr

[tropic depot]

why 4k60 pro mk1 dont work with elgato studio ?

[void urchin]

I’ll try that

[tropic depot]

you speak about it ? why 4k60 pro mk1 dont work with elgato studio.

[void urchin]

When I turn off elgato tone mapping in elgato studio that fixes the dark problem on the studio

[lone crypt]

Hdr time mapping should be off, if hdr is off

[void urchin]

Ok but when I turn off tone mapping in elgato studio and close out the studio it turns back on

After I open obs

[void urchin]

Like I will turn off tone mapping close out elgato studio and open obs. Reopen elgato studio and it’s set to on again…

[lone crypt]

I don’t know about that. The settings should save to the device.
Is there a save to hardware button?
Try setting it, and then power cycling and then open studio again and see if it’s still set

[void urchin]

Ok I’ll look and try

[void urchin]

i just used a colour correction filter on obs and adjusted the gamma, it looks fine now

[past basin]

Card is too old, it wasn't added to Studio when it was written, and if you check the site it's not listed as supported. It shouldn't be listed like in that image, seems to be a bug that it's showing there.

[lone crypt]

If gamma is enough to make it look right, it might be better fixed by the color range setting in the properties of the OBS video capture source.
Click the source, click properties and then change the color range from limited to full, or from full to limited.

[void urchin]

thanks for ur help that worked

[lone crypt]

Great!

[glacial escarp]

Hello, i need help with my HD60 X Capture card, its blinking red every second, on the Elgato Status LED website https://help.elgato.com/hc/de/articles/6312014827661-Elgato-HD60-X-Status-LED is written that its because of a wrong HDMI signal but i dont know why. I want to capture my Nintendo Switch 2 on 2560x1440p with 60 fps and thats what my settings are on the Switch and Obs, the HDMI cabel should be fine, i dont know if thats important, i dont use thee HDMI out port i just use the USB C cabel connectet to my pc and the HDMI in for my Switch. In Obs i can like make a preview on my main monitor and i record on my second. Please help me!

[past basin]

This can also happen if there's a USB connection problem. What app are you using it with? Elgato Studio can sometimes detect and report issues you might be running into.

(I see you were usnig OBS before but unsure if you've checked with the other app yet)

[glacial escarp]

Thank you, but i already fixed it on my own

[past basin]

Glad to hear you were able to sort it out

[supple orbit]

Yes

[smoky minnow]

Hello, first time here. I have a capture 4k S card. The source is PC game. The card is connected to a Mac. I get video in OBS, works great, but no sound. I'm getting sound from the PC speakers, but not digatially into the Mac. What am I doing wrong?

[past basin]

How are you splitting the sound on the PC? It won't send sound two places at once by default so you generally need to be able to use something like Wave Link, Voicemeeter, etc, to setup the audio to go to two locations at the same time (the speakers and the HDMI connection to the capture card). Otherwise there's just no audio going to the card

[smoky minnow]

I want to try to go with wave link, but I can’t figure out how to purchase just the software from the website

I have a strain deck +

[lone crypt]

Wave link is free, and your SD+ unlocks it. No purchase necessary.

[brazen pasture]

This is what I’m getting

[main ridge]

needing help, unable to duplicate main desktop with elgato capture card. how to fix. just upgraded to the 4k pro cap card was working with my old 4k60 pro Example:

[supple orbit]

Does anyone know how to stop my 2nd monitor from glitching like this ?

[main ridge]

need help showing cap card in obs to be 4k 144hz its only showing 1080 144hz

[past basin]

You can't capture 4K144 with 4K Pro. You can pass it through, but once you go above 4K60 the resolution drops. See the chart here: https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

If you're cloning the display your best bet is to cap the card at 60 Hz refresh so it stays in 4K (assuming resolution is more important to you than framerate for the recording).

If you want to capture 4K144 you're better off with 4K X (though that will use MJPEG compression to achieve it so the latency is a little higher at those settings)

[supple orbit]

May you help me please I know pinging people are against the rules

[supple orbit]

It’s about this

I don’t know if it’s a monitor issue or elgato

[main ridge]

I use that one to capture my Xbox s x for 4k 120. Should I swap them around?

[supple orbit]

I could show u the box I have if u want

I have seen it before so most likely yes

[lone crypt]

This one includes a chat link pro cable. It says so right on the box…

[past basin]

You could, though then your Xbox will get limited to 4K60, or 1080p120 instead of the PC.

[past basin]

5:30 in the morning local time is a terrible time to be trying to ping me anyway. . .
That sort of jitter is usually related to timing issues, try replacing the HDMI cable if you can. It could also be a EDID compatibility problem, or in some cases VRR related (you haven't mentioned what you're capturing which could help identify the issue.

[supple orbit]

My ps5

I am trying to capture games on my ps5 that’s what I have a capture card for

[past basin]

Try disabling Variable Refresh Rate in the PS5 video settings and see if that helps

[supple orbit]

Okay

[past basin]

If not, swap the cable if you can

[supple orbit]

Thank you

[past basin]

(the HDMI one)

[stuck carbon]

can anyone help me on this I have a 4k pro was working fine and now when looking at the frame rate it says 144.205Hz and will not match my monitor at 143.999...Hz so shows no signal how do I fix this I can only get it to work when both are set to 59.951Hz what is the work around or fix for this ??

[hollow vapor]

Good morning, I have a Neo Capture device and recently it has been doing something weird. Upon starting up my PC, the status light to the NEO is a solid white. Once Windows is loaded and im on my desktop it starts flickering (on off red off white off ) It is connected to my xbox and when I power my xbox it gives a signal to the monitor. I unplugged the usb cable in the back of the neo and plugged it back in and the light is a steady white now. What could have caused this?

[past basin]

Check your input EDID setting for the card on your streaming PC? It should be set to Display for best compatbility. If it is, restart the streaming computer, full power down so the card resets, and 15-20 seconds before you power it back on, then restart whatever you've capturing

[past basin]

Sounds like a signal issue or some kind. Reseat the cable on both ends and restart the console, to see if that clears it up

[hollow vapor]

@past basin I have tried that a couple times and still the same out. Could it be that im using the usb-c male to go into the computer instead of using the USB adapter that comes with it?

It seems to be fine after I unplug and plug it back..but everytime I shutdown my pc and turn it on again it does it again.

[past basin]

Yes, if the cable or adapter isn't rated for at least 5 Gbps speed, you'll hit issues.

But if it's happening right after a reboot try turning off fastboot in BIOS

Or updating BIOS. Sometimes fastboot can result in devices getting stuck in USB 2.0 mode which is too slow for Neo, and disconnecting it and reconnecting it after the OS loads reconnects it at 3.0

[hollow vapor]

Will give those all a try

[crude creek]

hey can someone help me please i got elgato 4k s capture card and i want to stream on tikok from xbox but its like a robotic/static sound could someone help me fix it please

[past basin]

Do you get the same audio issue with recording in an app like Elgato Studio? First step there is to narrow down if it's app specific as that tells us where we need to look for settings to change

[crude creek]

have you got xbox?

[past basin]

Also make sure the Xbox is set to Stereo Uncompressed for the audio. Encoding like Dolby Digital will badly distort on capture

yes

[crude creek]

would you be able to call me on discord and i can share my screen with you

i can show you my pc side and my xbox side

[past basin]

I cannot, I'm checking in between things at work, I don't have enough lunchtime left for a call

[crude creek]

on my xbox settings they are both set to stereo uncompressed

speaker audio and headset audio

do you plug your headset into your controller or PC @past basin

im just so confused on what it could be

[past basin]

I don't usually stream multiplayer so I usually go through PC.
Xbox is a rare console with some bulit in audio splitting though so it could go either way. Note that if you want to share voice chat like prox, lobby, etc, or on console discord, you need an external audio solution like Chat Link. Only game audio and official party chat can be split on the Xbox itself, if a headset is connected to the console.

[crude creek]

with the 4k s capture card it come with a TYPE C TO C i pluged that straight into pc or do i need a 3.0 adapter

[past basin]

Thad said if you test it with another app do you get correct audio there or not? If you don't have it already you can grab Elgato Studio from https://www.elgato.com/downloads and make a quick test recording. If the audio is messed up there too we know we have to check Windows sound settings instead of ppoking around in the Tiktok app

[crude creek]

so do i plug my headset into pc but i got a chatlink

[past basin]

Type C is a connector type, USB 3.0 is a USB performance spec. You're thinking Standard A plugs (aka Type A), not 3.0.
As long as the cable is USB 3.0 / 5 Gbps it shouldn't matter which you use

[crude creek]

ah okay

[past basin]

If you plug it in via Chat Link you'll need to use Elgato Studio to set the card for Analog audio. But it's a combination of personal preference and if you need to capture voice chats. If you do need voice chats, plug in the Chat Link and hook the headset to the controller

[crude creek]

i got elgato studio downloaded

this is the sound its making @past basin

and thats another one

[past basin]

That sounds like some sort of noise cancellation. Can you check if Windows Audio Enchancements are enabled on the computer? Under Windows Settings, under system > Sound, find the capture card and check if there's a Audio Enhancements section towards the bottom. If so, set it to off

[crude creek]

what one do i click or right click on

[past basin]

That's the old settings not the new ones. You can check in there too, it'd be the 4K S on the recording tab. Check anywhere in there for enhancements. But on 24H2 you're more likely to find it in the new settings - this screen

If there's a audio enchancements section there, turn it off

[crude creek]

this mine @past basin

[past basin]

Yeah, that looks about right. I'd double check the old sound settings you were in before too, go to properties for it on the recording tab and check for any mention of enchancements (usually there's an actual enchancements tab, but it can also be on the advanced tab).

[past basin]

Oh, I'd generally turn off Listen to this device. depending on how you audio is setup if your recording app gets both PC audio and the capture card, that could distort things. If you turned it on specifically for audio monitoring and TikTok doesn't do that on it's own it's probably fine tough. I'm guessing your headset was plugged into the monitor or something there?

[crude creek]

i turned that off what else should i do?

[past basin]

In theory it could be a dirty HDMI audio pin too

THough I would expect more distortion than you're getting if that were the case

buf if you have a spare cable about doesn't hurt to try it

[crude creek]

yeh ill try it

do i plug my headset into my pc?

i just changed the HDMI

[past basin]

If you're using Chat Link I'd leave it on the console (just don't forget to use Studio to set 4K S to Analog Audio if you do that

[crude creek]

i just changed the HDMI and still the same

[past basin]

Yeah, try the Chat Link then, lets see what it does that way

[crude creek]

i got the chatlinked pluged in and its still making the robotic/static noise

[past basin]

And you switched the audio mode? If you don't switch it, it'll still be pulling HDMI audio because of the way Xbox can split it

If so try another USB port

[crude creek]

yes

[past basin]

Preferably a front port or one farther away fro the one you're on to increase the likelyhood of getting a different USB controller for the card

[crude creek]

what you mean different USB controller

[past basin]

The motherboard has one or more USB controllers that control each USB port. Some are known to have audio problems (usually specific ASMedia 10 Gbps)

[crude creek]

i got a USB 3.0 cable coming

on the back off my pc its a blue usb port i need a 3.0 cable

i got this coming

[past basin]

What motherboard do you have? I know some like the B450 tend to have the issue I mentioned with the audio

In some cases you may be able to find updated motherboard chipset drivers or BIOS updates to help mitigate the issue if that's what you're hitting too

[crude creek]

how do update motherboard chipset

thats my motherboard

[past basin]

You'd be updating the driver, so there should be a driver section for it on the support website

[crude creek]

is this a good motherboard?

what do i need to type in on the internet?

[past basin]

https://www.asrock.com/mb/AMD/A320M Pro4/index.asp#Support

There's a download section there with chipset driverse

Also a BIOS section with BIOS updates

[past basin]

No guarnatee that's the issue here but it doesn't hurt to update if you can

[crude creek]

what one do i click i aint got clue lol

[past basin]

Yeah, the second one there is the chipset driver I'm talking about

[crude creek]

okay

what one should i click @past basin

[past basin]

They're all checked, might as well update all of them so you can just click install in the bottom right

[crude creek]

so they wasnt updated then

[past basin]

They could be, but if they are the app will just install the same version again with no net change

This way you're sure they're updated

[crude creek]

yeh its taking ages lol

[past basin]

Yeah, 6 driver bundles so probably takes a moment

[crude creek]

i have restated it now

what should i do now

[past basin]

If you're comfortable updating your BIOS you can try that too

The site or the download should have instructions on what to do with the file once you have it

[crude creek]

i aint got a clue with bios

i dont want to risk it

[past basin]

usually you have to put it on a USB stick and boot into the computer's BIOS and run the udpater

fair enough

I'd wait on the cable then, see if using it on the other ports helps

[crude creek]

i aint got a USB

its still making the robotic noise wtf

[coral silo]

could it be dirty electricity

[crude creek]

nope

@coral silo if you scroll up you can hear the video

ill wait for the cable to come and see if that solves it

[stuck carbon]

I have tried this I just put in my new GPU and now all of the frame rates match but I can only get signal when I am on 69Hz not 144 I have tried all EDID settings

[past basin]

Sorry I should have been more clear - I meant to test with Display, Merged and internal. Are you also using the Custom EDID settings when you say you tried them all? Those will only ever apply when Input EDID is set to Internal.

Display and Internal are the first ones I'd check. If you're still hitting issues you can try a custom EDID and clone the one from your monitor using a tool like CRU (Custom Resolution Utility). You can hook the monitor right to the GPU (via HDMI, we want the HDMI EDID not a DP one), run that utility, export the EDID, put things back the way they were and use Studio to set Input EDID to Internal and try loading the custom EDID from the file you created with CRU

[stuck carbon]

pk I will try that thanks be back shortly

[stuck carbon]

Also to be clear this is a pc to pc setup it will capture when both the 4k pro and monitor are set to 60Hz but not 144Hz

[past basin]

I figured it was PC to PC, since 144Hz was invloved. No console goes over 120 yet.

(though good on pointing that out you might need to move the CRU exported EDID between the machines since the monitor is likely hooked to the gaming setup)

[stuck carbon]

🤦‍♂️ on it now

[stuck carbon]

well did this now it is stuck in 1080p60 and I have no audio to obs or 4k capture

[past basin]

What on earth. Well easy enough to roll it back if it doesn't work, just change the Custom EDID or set it to not use Custom at all (or flip it back to Display)

It's not unheard of for the card to not play nice with some monitor EDIDs, though I'd hoped that wouldn't crop up here. Usually it works, though I only recommend it when working with some odd issuese

I'd cold reboot both PCs at this point, starting with the streaming one. Power down completely for 15-20 seconds to reset the card, then power up, and restart the gaming PC same way with a full shutdown and power on, to get it to resync the EDID. Ideally wait til the streaming PC is back up before powering it on

[stuck carbon]

Is there a way I can get help via remote access or a video call I have spent 2 days working on this and nothing is working at all I even took everything apart and rebuilt both pcs today and have tried everything you gave me as well as countless other videos im at a loss not when this was working two days ago and I changed nothing

[past basin]

Maybe if another volunteer is free and willing to do it. I've been in and out here today, as I mostly check in while I'm waiting on stuff at work. I've got a few hours of server patching yet before I call it a day.

[stuck carbon]

ok thank you!

[hollow vapor]

So I updated bios and eveerything but it was still happening. Decided to download the Elgato Video Capture App and it gave me the option to update the Neo's firmware..which fixed it.

[past basin]

Huh, good to know

Elgato Studio or 4K Capture Utility

[hollow vapor]

i always thought there wasnt an option to update the Neo, i looked everywhere on the website

Elgato Studio

I have the 4k Utility and it didnt give me the option to update the firmware. I looked in the studio settings and it showed what capture device i was using and below it the option to update the firmware

there should be an easier way to know that my firmware is not up to date for the neo lol, its easier for the other capture devices lol

[past basin]

Studio is more recent than 4KCU. There were a few updates on the old app for Neo, but studio gets the new ones from this point on

Some of the other cards have new updates in Studio to

[hollow vapor]

interesting, should I delete 4KCU?

[past basin]

Eh, if it works it's fine. There is an issue at the moment with it and the newest Nvidia drivers

[junior iris]

Hey, is the 4K Pro able to do 480p sources? I’m trying to capture stuff like my hdmi modded wii and it just looks like a garbled mess

even my switch set to 480p looks off

[past basin]

Some of the cards only do wide format 480 (720x480 instead of 620x480). I thought 4K Pro could handle both. You might want to try it in Elgato Studio too, just in case it's an app issue with the older 4K Capture Utility.

Does your 4K Pro work with other sources at higher res?

[limber mist]

yes it can, 640x480 and 720x480 - what do you mean by hdmi modded? there was an official nintendo hdmi cable

[wise cypress]

Hello! I am using the Neo capture card, it’s great but i’m having one issue. I use the card to stream my xbox to my laptop, through my monitor. I use my headset for the in game party chats connected to my controller with an aux cord. usually my stream cannot hear my party chat, no matter what I try. Yesterday i updated the card and during my stream the party could be heard, it was awesome. Today its not capturing the party chat once again

[limber mist]

let me understand that - 3,5mm cable to controller, xbox, capture card feed with hdmi and you want hdmi audio, and you want game audio, your own voice and your party chat in the stream right?

[wise cypress]

i use a separate mic to capture my voice

it is capturing the game audio well, but i would like it to capture my friends voices (the party chat audio.)

i didn’t think it was possible, but it was working perfectly yesterday

[limber mist]

all xbox settings you need to activate party chat audio for hdmi

[limber mist]

and you can monitor your own voice while using an xbox

https://help.elgato.com/hc/en-us/articles/360028242791-Xbox-Series-X-S-and-Xbox-One-X-S-Capturing-Party-Chat

[lean bison]

Hi!

I'm having an issue with Elgato 4K Pro. I have dual pc setup:

GAMING PC:
Ryzen 7 5800X
RTX 4090
32 GB RAM

STREAM PC
Ryzen 9 5950X
RTX 5060
64GB RAM
Elgato 4K Pro

MONITOR ONE: 1080p 240hz
MONITOR TWO: 1080p 144hz
The second monitor is connected to both pc but when I stream I use it for stream pc via HDMI.

I'm not using passtrough so the capture is connected to gaming pc through IN HDMI.
The screenshot is recording settings in OBS. I try to get max quality I can get.
Elgato screen and windows screen is mirrored.
The problem is: recording and streaming are kinda choppy. It doesn't feel 60 fps, it's more like 30fps... And I don't know what is causing the problem. Can somebody help me?

Youtube RAW video, no edited - https://youtu.be/hKTo7c2bYGc
Streams is the same as showed in the video. The video it's blurry but it's youtube's faul haha
I don't know what to do at this point.

[junior iris]

the wii did not have hdmi. doesnt matter though because even the switch at 480p doesnt work

[misty aspen]

Can I still use the HD60S for the Switch 2 or do I need to upgrade?

[past basin]

If you only want to capture it at 1080p at up to 60 Hz it shoud be fine

It doesn't support above 1080p60 even on passthrough though

[past basin]

Is it just the recording and streaming, or is the preview screen also affected?

[lean bison]

Both, recording and streaming feel laggy. Preview screen is ok. I have no dropped frames

[past basin]

I'd suggest adjusting your tuning setting then, you're probably overloading the encoder. I'd set that down a tier to see if it improves

Though if it is an encoder overload it should also show up in the OBS logs

[lean bison]

I used https://obsproject.com/tools/analyzer?log_url= but 0 errors 🙁

[lone crypt]

If there are no dropped frames, OBS would show those on the stats dock, be they compositing or encoding (or network)

So if it still feels unsmooth but nothing is being dropped, maybe that suggests a frame timing problem, rather than rate.

[past basin]

I'd still also try the tuning options given you're using options that have "not recommended" outright in the name

But jn is right too. You might try stepping down the monitor to 120 or even 60 to see if that has any effect on how smooth things feel

And if it does we can troubleshoot from there

[lone crypt]

Oh I haven’t looked at that.
Yeah the super slow with ultra tuning.
Yeah reset all those, haha!

[wise cypress]

i don’t wish to monitor my own voice, my voice sounds fine but i appreciate the tip! i’m using a separate mic for that on stream, i want my viewers to hear my friends in game. i know it works since it worked yesterday, i have those setting already but for some reason it stopped working 😔

[next yacht]

HD60 S+ would be better for Switch 2 as you get 4k60 HDR pass-through while being able to capture at up to 1080p60 HDR.

But if you are upgrading, you might as well get the more newer cards unless you score a really good deal second hand.

[past basin]

Are you using the same chat system? Official Xbox party chat can be shared over HDMI using the Party Chat option Rockenheim was suggesting before, but other chats like Discord and In game voice chats require an external solution to split the off like a Chat Link Pro or a mixamp

If you switched from Party chat to an in game one it would explain the difference

[wise cypress]

I am using the party chat once fortnite specifically, not xbox or discord. I have tried switching between party and gamed it does nothing. I believed i would need an external device until it randomly worked for me yesterday after updating the capture card, and then stoppped working again today. i can’t use an external device to capture the audio through the headset / controller to the card because the neo does not have an auxiliary port.

[random zenith]

Hey! I have been rather busy the last few days and I have only now gotten around to swapping the card into another slot.

Once I looked at the specs of my motherboard (Gigabyte B650 AX ICE) I have discovered the following

1 x PCIe 4.0 x16 with PCIe UD Slot
2 x PCIe 3.0 x1

Now, Naturally my graphics card is in the PCIe 4.0 x16 slot.

Leaving the Elgato 4k60 Pro in one of the PCIe 3.0 x1 slots.

I am going to assume this means now that this Elgato won't work in this?
I don't know if it's relevant but it does have
1 x Gen 5 M.2 UD Slot
2 x Gen 4 M.2 Slot

Which obviously M.2's were brought up in the previous conversation with yourself and @limber mist I believe.

Additionally, When loading the Elgato Studio app I get screen stuttering and more than half of the display is green. Which didn't happen three days ago when I was informed of Studio's existence.

[lean bison]

the thing is it's a dedicated pc, the gpu just encode the stream and cam

[lone crypt]

You can still exceed the capacity of the nvenc chip on your GPU if you set the tweaking settings too high.
Hence the not recommended sign on the settings you picked out.
Return those to normal and test.

[lean bison]

I'm also checking gpu usage and it's about 50% usage

I mean, yeah you're right about not recommended setting haha

[lone crypt]

Yes, the card needs 4 lanes of at least 2.0
I know it’s all kind of a mouthful, but it needs 4 lanes no matter what.
So even if you
Give it 1 lane of 5.0, and that lane is 8x the speed of a 3.0 lane… it will still want 4 lanes

[lone crypt]

The video encode engine? Or the 3d engine?
Are you watching task manager performance tab?

That’s not the most accurate thing, but even saying 50% doesn’t mean the thing has headroom to be stable in what you’re asking it to do

[lean bison]

GPU D3D Usage, is that?
I use hwinfo + streamdeck plugin haha

[lone crypt]

3d engine usage will see some utilization from the streaming app compositing the image.

And anything else the computer is drawing. But frankly, 50% utilization is pretty high for just compositing in OBS. My 3080 doesn’t get anywhere near that with a capture card, camera, several browser sources. But…. If it’s not doing any games then maybe it’s fine.

But the video encode engine is separate silicone so look for that in HW info if you want to see.

But also, just turn the settings back to normal and test…

[random zenith]

Damn, Do Elgato have any capture cards that will work with my mobo in this cirumstance?

[lean bison]

It gets too high when I open Elgato Camera because I use nvidia blur filter that's why it's high usage

[turbid iris]

Hi all, no matter what I seem to do I can't get my new 4k60 pro to work. I have disabled fast boot, I have tried a cold boot, update the card drivers, and my bios is up to date. I've included an image of my motherboard (ASUS ROG x870e Hero) and as you can see I really only have two slots but it SHOUD work in the 16x slot, no? As you can see it also doesn't come up in USB devices in device manager.

What should I try next?

[lone crypt]

I couldn’t find your mobo info from the model name you shared. Is it a 650m? So I haven’t checked my read of it for you.

But yes, all the usb capture cards! Of course.

[lone crypt]

Ah see there you go. The effects are also using the various cores on the GPU.

Probably it will all be fine and have plenty of headroom if you just return the quality and tuning settings to normal ranges.

[lone crypt]

A PCIe card is not a usb device…

[lean bison]

I will try x264 stream so I can use the power of ryzen 9 5950x for streaming and gpu for recording so i can split usage

[lone crypt]

Hmm. CPUs are much less efficient about encoding.

May I ask, why are you resisting putting those settings back to normal?

[lean bison]

No no, I will change the settings you're saying and I will do some test

It's just I want the highest quality

[random zenith]

This is my motherboard Here

[lone crypt]

You’ll be fine with the quality of the standard setting.

Probably you can set it back to the middle setting, and then do a series of tests, walking it up until your GPU starts to struggle.
Then back it down one, to be sure.

But the default settings will look fine. The bitrate is way, WAY bigger factor here.

Your constant quality setting is very high setting right now.

[turbid iris]

Fine, the word "Elagto" doesn't show up anywhere in the device manager

[lone crypt]

That’s the biggest factor in quality. You’re giving it a ton of data rate so it doesn’t have to compress much. So not much quality loss

[lone crypt]

If the card doesn’t have the bandwidth it needs then it won’t be connected.
But looking at the usb devices is the wrong spot

[lean bison]

I will try. Thank you so much! ❤️

[turbid iris]

Great its plugged into a 16x pcie 5.0 lane with only the gpu and a single M.2 drive, theoretically it should have plenty of bandwith

[lone crypt]

Ok yeah I read the same as you.
This board seems to dedicate the lanes and doesn't say it shares them with any m.2 slots. So the second PCIe slot is 1 lane only. No way around it.
For the card to work it would need to be in the top slot. Which would mean any discrete GPU would be in the bottom slot for only 1 lane, which would criple that. You'd proably be better off with integrated graphics at that point.

This board is not compatible with expasion cards, basically. Unless it's like a USB card or WIFI that can get away with 1 lane

[lone crypt]

Depends how the board is configured. Some board share lanes between devices.

(as we're discussing with other users right now)

So consult the motherboard manual

[random zenith]

Damn, 4k60 pro down the drain 🙁

Would you recommend either of these three as a replacement for it? (ignoring the 4kPro)
The 4K S seems just as good as the 4K X for £100ish less

[lone crypt]

https://www.elgato.com/us/en/explorer/products/capture/whats-the-difference-between-4k-s-and-4k-x/?srsltid=AfmBOoqDvwKooxJzlJ1GM0yoPydjIqdxi05pPfkSqu3F_wokcHOsixT7

can also look here and directly compare any 2 of them

https://www.elgato.com/us/en/p/game-capture-4k-x?srsltid=AfmBOor4uc62dIi1TFYkgyHi3yHad0qUogK_QcmvVRzoSUW82X9nwjq7

by default it compares 4kX to 4k Pro. can add 4ks as the third card

[random zenith]

This is turning into a very epensive month lol

Thank you once again

[lone crypt]

Make sure you check your USB support! But if it's any even close to modern motherboard it will have a modern port.

[random zenith]

Is my motherboard not a modern motherboard? 🥹 I just built this rig not that long ago...lol

I'll opt for the 4K S, I'm not too fussed about capturing at the highest of the high. I mostly play old games on the Xbox anyway so it's fiiine

[lone crypt]

I didn't say it wasn't modern.

Actually, 5 or 10 years ago you couldn't find a motherboard that didn't have enough PCIe bandwidth dedicated to it's slots to support these capture cards.
it's more recently that the motherboards started reducing features and getting more expensive. The latest gen of AMD chipsets is actually slightly reduced feature set from the previous gen, for example. Shrinkflation, again and again. Give you a little less for the same money, create a new product that has the capability of last year's and call it the new extreme version and it costs more.

[random zenith]

Big business sucks, It's all a big scam. I just wanna play games 🙁

[lone crypt]

Yeah man.
hunker down for a few years.

[cedar fulcrum]

hey quick question, i just set up my 4kx to capture my pc for my second computer, all working great for my main display. my question is; is it possible to have it swap to capturing a second pc monitor with a hotkey? im using the duplicate display method, so i was wondering if windows allows swapping a display to duplicate another one as a hotkey.

or would i need a second capture card for the second display, and use obs to swap between them.

[lone crypt]

Do you mean changing which display is being duplicated?

I’m not sure I exactly understand what you’re asking for, but I’m pretty sure there is no hotkey for changing display settings. So any changes like that will have to be in the system display settings control panel.

[cedar fulcrum]

Yeah. Before I would record obs without a capture card just on the same pc I gamed on, and was able to swap back and fourth in obs quickly. But yeah I think I’d have to change the display property to set the capture card to mirror display 2 instead of 1 which would not be very seamless. Guess I’ll buy a second capture card lol

I have a spare lying around but it’s suuuper old. Hd60s

Which doesn’t meet the requirements I need. Plus, I’m using a Mac m2 for obs which doesn’t support it anyway

[lone crypt]

Ah, you can still do this with OBS.

Oops, didn't mean to send yet, anyway, I explain:

OBS uses basically zero resources with just a display capture and no other sources or encoding going on. It can even scale and filter the source to different resolutions and frame rates, basically for free. (I use it this way, to capture my 1440p display with my HD60S+, OBS does the scaling)

[cedar fulcrum]

Yeah, that’s what I used obs for when I only had the one computer

[lone crypt]

Set your capture card display to extend desktop, instead of duplicate display.
The start an obs instance on the gaming computer. set the canvas resolution and frame rate to whatever you're capturing at. Add display capture source.
Then right click the preview window (or the tray icon; i leave OBS minimized when I do this) and start full screen projector preview to the capture card display

then, you can set a hotkey in OBS to switch between two display captures.
You could even use app capture this way, if you wanted to

[cedar fulcrum]

Interesting. Would that not take up gpu power?

[lone crypt]

yea

[cedar fulcrum]

My goal is have as little stress on my gpu as possible for games

[lone crypt]

that's why I opened with that explanation.

I play VR games. I need every %

trust me

[cedar fulcrum]

Ah same

That’s one of the plans

[lone crypt]

OBS uses effectively zero resources when it's not doing a bunch of cameras and browser soruces, and it doesn't encode

[cedar fulcrum]

I’ll give that a try. Thanks for the idea I didn’t think of using the display extension like that

[lone crypt]

OBS is magic

[cedar fulcrum]

I have my laptop for the recordings itself and can then use obs to switch around a bunch of stuff

Clever

[cedar fulcrum]

Yeah, so amazing for free software

I’d gladly pay

Support them

[lone crypt]

I bet they take donations~!

[cedar fulcrum]

Yeah, I’ll check into that

[lone crypt]

they get licensing, too. From streamlabs and stuff

[cedar fulcrum]

Like same with voicemeter. There’s the free version but it’s so useful to me I’m gladly willing to pay

[cedar fulcrum]

I thought streamlabs was completely unlicensed

And it was a whole thing a while back

[lone crypt]

they used to be very unethical, way back..
But they fixed it. EposVox told us

[cedar fulcrum]

Follow up question, would an rtx 5050 be good enough for a dedicated streaming/recording pc

I’m just looking for the cheapest gpu possible that can handle high quality recordings

[lone crypt]

yeah they forked and weren't contributing... but they are owned by somebody who is paying a big license now. So I guess it's all on the up and up now.

[cedar fulcrum]

That’s good

[lone crypt]

probably

I mean, it's encoder surely is.

[cedar fulcrum]

Yeah it can do av1

[lone crypt]

so it's all about does it have enough GPU engine power for whatever compositing of sources and effects you're asking OBS to draw

The NVENC chips have all been good enough for many generations

[cedar fulcrum]

One thing I wish I could do for obs is track the recording file size in real time

So I could stop the recording when it hit 450mb

So it’s discord sized

[lone crypt]

Oh oh

hmm.

[cedar fulcrum]

I think you can split it into parts

Which I do plan to check out

[lone crypt]

Yeah you can do that. I don't remember it off hand. but it's in there.

[cedar fulcrum]

But I mean like next to recording time or cpu usage, it showed the active file size of the recording

Would be cool

[lone crypt]

there is also a replay buffer you can turn on, and have a hot key to dump it to a file

[cedar fulcrum]

Yeah I use that religiously

[lone crypt]

if you enable the stats dock, it shows disk space

but that's not really what you're asking for

[cedar fulcrum]

Disk space is handy but my drive is like 10tb so it doesn’t budge lol

[lone crypt]

I bet there's something for this, even if it's a plugin. Google it

[cedar fulcrum]

Unless I’m recording for like an hour

[cedar fulcrum]

I did a few cursory searches but it only showed people complaining about their recordings being too big

[lone crypt]

google says OBS 28+ has auto split. Settings > output > split recordings

I would think this doesn't give you the control over where the split is. might be in the middle of action

I feel like... if I wanted 450mb clips, I would use the replay buffer, set it's size to that (I think it uses time but if you get it close, or work out a constant quality encoder rate)

[cedar fulcrum]

I can also time with my bitrate how long it takes to get 450mb

[lone crypt]

but you could use both!

[cedar fulcrum]

And auto split it there

I’m running 10k bitrate at the moment

[lone crypt]

yeah, as I say, as long as you're not using constant quality

[cedar fulcrum]

I am currently. Cbr

Probably gonna change off of it

Just gotta learn the ins and outs of the others first

[lone crypt]

I think constant quality is great, but you really have to pixel peep and I don't know if I see any difference at all.

[cedar fulcrum]

I am a serial pixel peeper, and I’ll be playing games like marvel rivals that have a lot going on so it really hurts at lower bitrates

[lone crypt]

But I was already using 12k or 10k or something for youtube 1440p... I don't really stream anymore so I switched to constant quality and I don't know if I can see a difference, but at least I can be sure that if some crazy action happens it won't get blocky.
I guess I'm doing it for the peace of mind, even though I didn't really ever see blocking before.

[cedar fulcrum]

Yea I’m on 10k myself right now

Since I’m recording on a Mac all the encoders are different as well. So that’s been a tad confusing

It’s just temporary until I set up my pc

[lone crypt]

Oh yeah. I have mac in my studio where I do all the stuff that isn't recording games

[cedar fulcrum]

Just gotta get a case and gpu for it

[lone crypt]

other podcasts and stuff

I think mac has a constant quality encoder now, too

[cedar fulcrum]

It’s just my school laptop which is quite powerful so it handles recording with relative ease

MacBook Pro m2. Quite adept at being an obs machine for now

But I do have a spare motherboard cpu and ram lying around so if I slap some cheap gpu on there I’m set for a dedicated pc

Also gonna use it to host Minecraft servers lol

[lone crypt]

yeah mine is Studio M2 Max. always cold to the touch even when rendering out complex 4k video edits. It's rediculous.... I wish we could leave windows and x86 completely...

[cedar fulcrum]

I hate windows so much but alas so many games need it. Or programs

I can’t live without voicemeter

[lone crypt]

eyes on valve..... Because even with all the linux talk, I"m a VR player so.... I'll be behind everybody else making the jump!

(wave link)

[cedar fulcrum]

Yeah

Every new windows 11 update that forces more copilot on me the closer I get to switching to Linux

[lone crypt]

I never left win10

[cedar fulcrum]

But on the other hand, Linux seems like such a massive hassle

[cedar fulcrum]

I regret it lol. It’s so much worse

[lone crypt]

It'll get better, as people realize they need it. The public mood is going that way

[cedar fulcrum]

Performance is a bit better on high end amd cpus tho

So that is nice

[cedar fulcrum]

Yeah, valve especially is great for that

Can’t wait for the steam frame

I used to daily drive an index but I switched to a quest 3 with vd instead last year

[lone crypt]

cautiously optimistic. But the ram market is throwing everything up in the air so.

[cedar fulcrum]

It’s been great. I adore the pass through and lack of wires

Yeah

[lone crypt]

I use VD with my Pico 4. It's been good. But that's what I'll switch to as long as the cost isn't too crazy

[cedar fulcrum]

Probably same. Gonna see what the modules are in the port first and the reviews as well

As I’d love a coloured pass through port or face tracking option

Ideally both

[lone crypt]

sure looks like they intend to not make any of that themselves, and open for 3rd party.
You couldn't ask for a better path

[cedar fulcrum]

Yeah

Face tracking will exist in weeks probably. Because of vrchats insane user base

Coloured pass through as well from people porting quest stuff over

But one that does both I’ll have to wait and see

Lack of oled turns me away from it a tiny bit. Options like the stuff pimax has been working on are pretty appealing

Although the downside is its pimax

But the specs are pretty insane

Anywho, it’s 7 am I’ve been up all night working out the capture card stuff and ordering hdmi cables and switches off Amazon. Gonna head to bed now

Thanks again for the help. I’ll set up the display right away tomorrow

[lone crypt]

the oled thing is about brightness (and probably cost) pancake lenses have a lot of light loss

Ok cheers, mate!

[cedar fulcrum]

This is ideal because when I duplicated it I had to disable hdr on my monitor. So this will help

Later

[lone crypt]

yes, obs instance is also the only way to play HDR on a dual PC capture setup. that's the other reason we break out this trick

[next wadi]

hey my elgato isnt capturing sound is there anyone able to help me?

[lone crypt]

More info, please.
Full setup details so we’ll know where to point you

[next wadi]

hd60s i have it all plugged to the right slots and it just isnt having sound

when i plug in my chat link and mic to it i hear sound but im not tryna hear my game its really just for my chat

[lone crypt]

If you’re using a chat link cable you need to change the capture card audio mode to analog. So it listens to the analog port instead of the hdmi.

Open 4k capture utility and change that in the capture card settings.

[next wadi]

ironically it was on this already

my luck

im good i chnaged it to hdmi and now its back

we lit

[cunning root]

Hi i need some help so i bought a el gato 60x and i linked it correctly with my ps5 but i cant hear any audio trough twitch when i go live so i can hear everything but my viewers cant i have a laptop as streaming use

[past basin]

What app are you streaming with? To confirm are you listening to the audio through the computer? If you have a headset connected right to the PS5 it'll mute the HDMI audio

[cunning root]

Im streaming with twitch and ovs

Obs

[cunning root]

Wdym with that

I have a head connected right to ps5 yh

[past basin]

PS5 does one audio stream per user - if you have a headset connected it mutes the HDMI audio output so nothing gets to the capture card. You wind up needing to work around that.
Typical solution if you have a wired headset is to use a Chat Link Pro to split the audio going out of the console to the headset - that was you get it on the headset and can connct the other end of the cable to the HD60 X (and set it to Analog audio mode), so you can get a copy on the computer too.

[cunning root]

I have a wireless

Its artic nova pro

[past basin]

If you have a wireless headset or USB, you have fewer options - most rely on converting the headset to wired mode.
Some like Arctis Nova Pro have a dedicated stream mode and a wired output you can capture from. But because USB and wireless headsets work with data streams, not analog audio options, you can't easily split them

okay Nova Pro is what I'm running too

[cunning root]

How do u do it

[past basin]

You'll need an extra aux cable for this though, and maybe a 3.5mm ground loop isolator

The Nova Pro base sation has a Line Out on the back of it - you need to run an aux cable from that to the HD60 X. On the Nova Pro press in the dial and go to the Line Out options. press in again and set the dial to "stream" mode

Then use Elgato Studio or 4K Capture Utility to set HD60 X to analog audio mode

then all the audio should get sent to the capture card from the base station. If you want to excliude the mic from the headset (eg have a dedicated streaming mic) go back to the line in mode, and stream on the base and press in the dial again, it has a little mini mixer for what audio goes to the line out port

Nova Pro also has a line in - you can run another aux cable from the speaker/headphone jack on the PC to the Line in and get your PC (eg stream alerts) and PS 5 in the headset at the same time (just make sure to remove aux from the Line out mode with the mini mixer so you don't double stuff up or get a feedback loop)

If you get any buzzing on the audio capture, add a ground loop isolator to the aux cable

[cunning root]

Is there a headset that doesent need all this

[past basin]

I will note the audio is generally pretty quiet on that line out - you may have to use OBS advanced audio settings to turn it up to like 150% or add a gain filter

[cunning root]

And just works directly

[past basin]

Not if you want to go wireless

Nova Pro is actually the only one I know that even lets you capture both game and chat audio while still in wireless mode (well that and Nova Elite). the Astro A50 X comes close letting you get the game audio over HDMI, but loses the chat audio since it's still over USB to allow the mic.

Wireless audio capture is a headache

[cunning root]

Do u recommend any wire headphones

That works without any special things

[past basin]

If you want to hear the PC at the same time with the Nova Pro you can also skip the line in and use Bluetooth at the same time, but it'll eat your battery quicker

You'd still need something like a Chat Link cable even with a wired headset

But that's basically a speciality splitter, pretty easy to setup.

You could use the Steelseries to 3.5mm cable with your Nova headset you have to connect it as a basic wired headset to a Chat Link

But pretty mcuh any 3.5mm cable will work with a Chat Link (just note that Chat Link only splits audio going out of the console - the mic side only goes to the console, not the PC so you want a dedicated mic on your PC if you go that route)

Some folks also use a second PS5 controller, sign it in as a different user and use a Chat Link or aux cable to capture audio from the second controller while the first user still uses the wireless headset

That solution isn't perfect though, especially if you're playing multiplayer games

[cedar fulcrum]

what gpu useage would you expect from obs just having a projector preview open

as im playing marvel rivals and its hitting 11%

[past basin]

Depends on if you have any filters or anything running on the preview

Does outright disabling the preview (by right clicking it and removing the enable preview check) bring that down?

[cedar fulcrum]

yep, that sets it to 4%

i have my main preview disabled anyway

just the one on the capture card

and then yea just re enabled the fullscreen one for capture card and its back at 11-12 again

the scene im using does have quite a few things

[lone crypt]

Is the GPU doing anything else at the time?

If they aren’t being utilized they clock down to like 200mhz to basically be asleep. So a tiny task could be a significant percent

[cedar fulcrum]

its playing marvel rivals yea

[lone crypt]

The scene should just have a display capture.
If this OBS is for preview projection

Less than 1% cpu is what I am used to seeing. Nothing to speak of on the GPU.

[cedar fulcrum]

this is the breakdown

marvel rivals using 90% is expected, its a heavy game

[lone crypt]

Is OBS encoding or something? What is turned on in there?

[cedar fulcrum]

one other interesting thing, obs goes down to 3% when i tab out of marvel rivals

[cedar fulcrum]

this is the source list

[lone crypt]

Yikes

[rough plume]

I just recently started using dual pc to stream. Last night was my first go. However every once in a while the display on stream would go to the all black elgato image then swap back to capturing the game. Anyone know what could cause this? I’m using the elgato 4k60 pro

[cedar fulcrum]

i can get rid of a lot of the audio stuff

but the videos i do deem fairly essential

[lone crypt]

So let’s make a new profile and just add the display capture scene.
You’re using an old one from when you single pc mode, right?

[cedar fulcrum]

yeah

[lone crypt]

Yeah you can keep this elsewhere. Just make a new blank profile for the preview projector

[cedar fulcrum]

my goal is have a display capture for my main and second monitor

so i can toggle between them with my stream deck

[lone crypt]

So you’d need 2 sources

[cedar fulcrum]

yes

i also used mini sources for picture in picture wqiht the last one

*with

[lone crypt]

I think that must be it.
Unless you started encoding or virtual camera or something else.

To be clear, no encoding needs to run for preview projector to work.

[cedar fulcrum]

yeah, i am not doing anything else

just have the preview projector open

[lone crypt]

Well you have all those sources

[cedar fulcrum]

and having that many takes up gpu, damn

i was hoping it would be less but thems the breaks i guess

[lone crypt]

I guess so.

[cedar fulcrum]

made a new scene with just the two sources, still 13% when im tabbed into my game

im using the display capture source

if i tab out of the game it goes back to like 3%