capture-cards

[coral nacelle]

i guess that stuff was always there maybe not sure might need a different usbc hub or something

[spiral crow]

hey y'all could i have some help

so

basically

i've hooked up my capture to my laptop

but on 4k Qaulity Capture

its outright saying no capture device found

any knowers to help plz

nvm i need a 3.0 cable

[elfin hazel]

Hey there, I recently bought the 4K S and it says device not found, i found out it does work on my laptop but not on my pc. in device manager i also have this on my pc>
on my laptop it's installed under sound, video and game controllers.
Anybody that knows how to fix this?

[past basin]

If you go into properties what does it actually say for the error?

That's what I'm saying - unless you've plugged Chat Link in backwards, you shoudln't get your headset mic on the computer. It's not wired up for splitting the headset mic (partly because it's an unpowered cable and can't amp it to split without causing issues with distortion and volume). You've got something hooked up in a non-standard way here.

[elfin hazel]

i get this error

[past basin]

What on earth. It's a UVC device, it uses the UVC drivers baked into Windows. How do you even get that.
What version of Windows are you running there?

[elfin hazel]

jep that's why im confused haha and win 11

[past basin]

If you run USB Tree Viewer, https://www.uwe-sieber.de/usbtreeview_e.html and click the card on the left, there's a summary on the right. Are the three speeds all SuperSpeed or higher? Or are there any other USB warnings here? That might give us an idea why Windows isn't playing nice with the card

[elfin hazel]

let me check 🙂

[elfin hazel]

i have no clue what i'm looking at currently so hope this helps you

[past basin]

Okay restart USB Tree Viewer as Admin, then try right clicking the 4K S and choosing Restart Port.

There's a small chance the port isn't responding correctly. I don't give it high odds but we'd want to check that off the list

[elfin hazel]

okay bet let me try

[elfin hazel]

okay, i did that, still no device found error on the elgato studio app and it's still in other devices

[past basin]

And we know the card works since it works on the other computer. Huh. My first guess is windows is having issues and the UVC driver was affected as a result.
You could try the running command prompt as admin and running sfc /scannow to see if it can find any issues. Sometimes that'll be enough to fix partly borked Windows instances.
Other than that, have you already tried different USB ports on the machine? Perferably ones further away from the one you're using as they're more likely to be on a different USB controller

[elfin hazel]

this is what i get when i run sfc /scannow.
i did try every other port aswell yes but still no result

[past basin]

So it did find and try to fix something. I'd remove the card, then cold reboot (power off, wait a few seconds power back on) now. Then reconnect the card and see if anything changes

[elfin hazel]

okay i'll try that

[elfin hazel]

nope still nothing

[elfin hazel]

yeah tried it a second time, still nothing, even uninstalled the drivers and unplugged the capture card

[opal ledge]

how am I supposed to get MY audio picked up if it isn't from the same headset connected to the chat link pro? Theres no point in me streaming if my voice isn't heard

I'm in the same PS5 chat party, obviously i want ALL party audio to come through

[past basin]

Most people add a dedicated mic on the computer to mix their voice back into the captured audio.

Keep in mind Chat Link is only splitting the audio that comes OUT of the console. You generally don't hear yourself in the party chat, the console doesn't play your voice back so there's nothing for Chat Link to split off.

If you really want to use the headset mic specifically on both devices you'll need some sort of powered mixer or mixamp - or one of the rare headsets that can connect to two devices at once so you can share the mic.

[past basin]

I can't think of anything at the moment sorry. We know the card works, we know it shows up to the system, but it looks like the built in UVC driver in Windows isn't working. I can't say I've run into that before.
I'd run it by #official-tech-support .
Beyond that all I can think would be to reinstall the USB controller driver (use USB Tree viewer, find the controller the card is connected to with the green icon, go to device property and you should be able to update and/or remove tthe driver there then reboot), or outright repair/reinstall Windows.

[opal ledge]

This just gets more and more complicated

[past basin]

That's a pretty good description for streaming audio. Everyone expects the audio to be easier than the video but it's often even more complex

[opal ledge]

So I just need to get a mic, connect it to my PC, and connect it to OBS to get it to work? Or are there more steps?

[past basin]

If you're getting all the other audio now, then yes, that's how you'd add your voice back in

[bright gyro]

Would someone be able to help? My HD60x is not detecting my monitor and keeps flickering no signal on my pc, but when i unplug the HDMI connected to the monitor it shows up on my pc perfectly fine. I bought new HDMI cables from elgato and a new HD60x cable from them, made sure my HDCP on my ps5 was turned off, but it is still happening

[opal ledge]

Do you have the HDMI cables plugged into the right ports on the Elgato?

[past basin]

Turn off VRR on your PS5 too and see if that helps.
Failing that, try setting the Input EDID Mode for the capture card to "display" using 4K Capture Utility or Elgato Studio and then restart the PS5

[bright gyro]

i have my elgato plugged into my top usb 3.0 port is that okay or does it have to be to my motherboard

[past basin]

As long as the speed is right (USB 3.0 or higher / 5 Gbps+ / SuperSpeed or higher) it shouldn't matter

[bright gyro]

I have it plugged into a 3.0, but it keeps flickering on my pc, and give no signal to my monitor

If i unplug the monitor my ps5 stays on my pc

[past basin]

And you've already gone through the other steps of turning off VRR and trying Display EDID? Next step it to try internal EDID mode which should force the PS5 to display in a format compatible with the card

[bright gyro]

unfortunately it still gives me the same problem :c

i was starting to think maybe it is the elgato itself?

[past basin]

And you rebooted the PS5 after changing the EDIDs?
If the card is losing sync but not the monitor while the monitor is plugged in it's almost always VRR or EDID mismatch

The EDID tells the console what modes your monitor (and capture card) have available, including timings. The most likely culprit if VRR is off and you're still seeing it is that the timings coming from the EDID the monitor sends out are not a perfect match for what the card needs, in which case Internal EDID should fix it. However you'll sometimes have to restart the console or actully unplug and reocnnect the HDMI cable to get it to resync with the new mode

[bright gyro]

yes i made sure to check that vrr on my ps5 was turned off and im about to restart my console again

[past basin]

If that still doesn't work check if there's a firmware update available for the card, and you can also try running the PS5 1440p support detection test to see if it will resync better that way

[bright gyro]

it still did not work

[past basin]

I'd check in with #official-tech-support in that case. The fact the monitor is not losing signal, only the card is, makes it sound like a timing issue to me, but they may be able to pull the logs and confirm for sure

Or see what else the issue might be

[solemn quarry]

Turn off VRR on your PS5 too and see if that helps.

[void yew]

happened again randomly, doesn’t say no signal, it detects the monitor but doesn’t want to capture the screen

it’s just black screen

i’ve tried resetting everything and reinstalling the firmware and multiple restarts but nothing

i have to reinstall the fw atleast like 5 times for it to start working again

[ivory pasture]

HELP ME PLEASE! I CANT CHANGE THE AUDIO IN ANALOGIC IN EL GATO STUDIO WHITH MY 4K S + CHAT LINK PRO... I DONT RECORDING THE CHAT VOICE IN OBS

[vestal pivot]

Hey guys ! i wanted some help with my elgato 4k PRO . i have it for a few months . and i have sometimes some problems . while viewing the preview on obs and playing or 4k capture utility preview during gameplay i am noticing like the framerate dropped to 30 for example and then back up to 60 . and this happens only in preview and not on the stream that my viewers are watching . anyone have any idea why that is happening ?

[lone crypt]

Preview will not be priority if the computer can’t keep up with the process there. It’s a sign you might have something pushing your computer close to its headroom, but it’s working as intended if the stream or recording stayed smooth while preview took the hit.

[lone crypt]

All caps is considered rude (yelling) and is hard to read.

Can you give more context here? Can you not find the setting to change the audio to analog mode?

[vestal pivot]

aan 13700k and a 4090 streaming reach its headroom ? i didnt have that problem with my hd60 Pro

this happened when i got the 4k pro and on 4k captrue utility and on obs

[ivory pasture]

Thx i risolve🫶🏾🫶🏾

[wraith vale]

Hi everyone. I recently purchased an Elgato Game Capture 4K X, connected it to my PC via a Thunderbolt 4 Port (got a ASUS Z790 Dark Hero Motherboard), and installed Elgato Studio. Games run fine with no delay, but I’m having issues with the sound. In some titles (e.g. Silent Hill f, Alan Wake Remastered, etc), voice dialogue is extremely quiet, almost inaudible. I’m not sure what’s causing this. My PC drivers are up-to-date. Are there specific settings I should change to get the sound working properly ? I’ve tried adjusting the in-game audio settings, but it hasn’t helped 🙁

The console I'm playing on is a PlayStation 5 Pro

[lone crypt]

OBS log analyzer may give you a clue why the preview would reduce accuracy.

[past basin]

Check that your PS5 is set to 2 channel audio (this somtimes requires setting the audio device to AV Receiver so you can change the setting). If your sounds are odd, especially dialogue, it's often because it's trying to use the cetner channel for such things and all you get is the bleed to the left and right since the card only supports stereo.

[opal lion]

Anyone good with dual PC stuff? I really need help I've been trying this for 5 days now

[vestal pivot]

When I tested it before the only critical thing was to disable hardware accelerator but if I do that I cannot use frame gen . And also don't forget that 4k capture utility software. It happens there not only obs. ... so the log is useless if it happens there also

[past basin]

The log isn't useless if it happens in other apps too - likely the other apps have the same issue. OBS logs are usually useful enough I've suggested people install it just for the logging to troubleshoot problems

That said HAGS is indeed a known issue with OBS. You can mitigate it by running OBS as admin - though then you also have to run other apps like Stream Deck as admin too, which isn't great practice

[vestal pivot]

Yeah but even with hags disabled the problem maintained . And also i need to use frame generation with my gpu on my pc games

[past basin]

Yeah, I got that, that's why I suggested running it as admin as a mitigation. It lets OBS establish higher GPU prirority so it doesn't get starved out by things running HAGS support essentially

[vestal pivot]

I remember also run as admin is not helping . I have it to always run as admin

[past basin]

Do you get the same issue with Elgato Studio? It has a newer engine than 4K Capture Utility.
In OBS you might also want to try enabling buffering on the video capture source instead of leaving it on auto

[vestal pivot]

I can upload a log of you remind me how ti do that again lol

[past basin]

In the help menu, in OBS. It makes a new log every time it opens so you want to do a test recording first to make sure it includes all the settings

[vestal pivot]

I don't have use elgto studio at all . I thought it was a obs like thing that's why I didn't used it

[past basin]

It's basically the new recording app that'll replace 4K Capture Utility

Hasn't got all the features of 4KCU yet like Flashback but has a new engine so it can do higher refresh rates and the like

[vestal pivot]

Also something else I had also audio delay after some time but I resolved that by ticking always listen this device. In device manager properties in windows

@past basin

[past basin]

Note that listen to this device bypasses your recording app most of the time unless you're recording the desktop audio, or audio output capture on the device you're listening to.
You might instead try muting the card in OBS and adding it as an audio input cpature - that can resolve some issues where OBS has issues with the sample rate not being adjustable that can lead to audio ditortions or a slow drift.

[vestal pivot]

Yeah I am capturing my desktop audio

I will try to record something until the fps will drop

And send you a log now

[past basin]

Sounds good -I've got to step out to catch a store at the moment but will be back in later to see how you made out

[vestal pivot]

@past basin https://obsproject.com/logs/ImFabhoovTSkS5D4 here it is . i couldnt triger the fps drop durring the recording . maybe cause i wasnt streaming ? dunno but it generally happens randomly

[vestal pivot]

@past basin Also cause here its 12 am i am gonna read your respond in the morning ! thank you for trying to help me 🙂

[rancid dagger]

I have a black screen and i did everything right I read the switch but cant see it

I have the elgato 4kS

[past basin]

What app are you using it with, what sort of computer do you have?

[rancid dagger]

streamlabs, pc Ig

[past basin]

I'm not seeing anything that stands out here immediately, but I'll take a deeper look there shortly.
I would suggest checking that the card has the latest firmware using 4K Capture Utility or Elgato Studio as well in the meantime as I forgot to ask what version you were on earlier.

[rancid dagger]

1.0.2 (737)

[past basin]

If you fire it up in Elgato Studio instead do you get picture? Studio can also give you some errors to tell you what's wrong that Streamlabs may not be able to

[rancid dagger]

is it possible that the problem that Im using a 3.0 adapter for a 2.0 cable

[past basin]

Yes, that could cause some issues. 4K S does have SOME modes that will work over USB 2.0 because it has MJPEG support but not all of them. For best results a USB 3.0 connection is recommended when possible

There's some other things I'm hoping Studio can narrow down though - like USB connectivity, or other apps using the card, or Windows Privacy controls for cameras blocking the card

If you want to check some of it manually, you can check in Windows settings, under Privacy & Security, under cameras and make sure the two options for allowing apps, and Desktop apps to use the cameras are on. You can also check the recent activity section - anything using a camera or capture card will show up there - if there's apps you don't expect using camera control, check that they're not defaulted to use your capture card as 4K S (common culprits are things like Nvidia Broadcast's virtual camera, or video call apps like Teams or Discord)

[rancid dagger]

how would I enable the modes?

[past basin]

They're enabled on the card by default, but there's a chart here that tells you want modes specifically. https://www.elgato.com/ca/en/explorer/products/capture/4k-s-supported-resolutions-and-frame-rates/

If you're stuck on USB 2.0 for the time being, setup your Video Capture Device properties to match one of those - eg 1920x0180 resolution, 60 fps, and the video mode to MJPG.

[rancid dagger]

could I also get a combatible USB C cable that has a 3.0 in and a 2.0 out

cause my pc dosent have any 3.0

[past basin]

What sort of PC do you have that doesn't have a Type 3 or faster port? 3.0's been around since the 2010's. You're not confusing Type-C connectors and Type-A connectors with USB 3 and 2 by any chance are you?

If you actually have a PC with only 2.0 you might want to check that it meets the system requirements for the card.

[rancid dagger]

oh wait maybe I am cause I have the basic usb plugs for my pc not the skinner one liek we use now

[past basin]

Yeah, USB 2 and 3 can both use either sort of those connectors. If any of them have teal or blue plastic inserts they're likely USB 3

Red is usually 3.x too - though can sometimes also mean high power or always on (the USB colour codes are kinda optional)

Then we have some like Razer that use Green on everything no matter the version :p

[trim hemlock]

I've never used a capture card so you may witness the dumbest questions

idm having a stream mix so game, music etc are all in one but is there a way I can have my mic on it's own? My obs is on my laptop but my mic is on my PC and im using a Neo card

[rancid dagger]

the heck

[past basin]

These are mp3 audio files? Do you have a capture card related question for community help?

[rancid dagger]

right now the devise is restaring I think I fixed it

it switching base firmware

ty so much arc

[past basin]

No worries, glad to hear it sounds like it's fixed

[opal lion]

I have the 4k x and I cannot get game Audio to obs

Can someone help

[past basin]

Would need more detail - what are you trying to capture (eg PS5, Xbox, etc), and is it mac or Windows? Is there a headset connected to the console at all?

[vestal pivot]

@past basin On 4K Capture Utility ! should i try also capture studio ?

[grizzled scaffold]

Hello! :>
Neo + Switch 2 brand new out the box. Using USB cable the Neo came with.
Tried all of the steps in the sc, tried every USB port (red and blue), set EDID mode to display, nothing. Does anyone have any suggestions? 😭

[lone crypt]

Your usb port isn’t connecting at 3.0 speeds.
(Color of the plastic doesn’t tell the whole story)
Try using usb tree viewer to see what’s actually going on.
It a free download tool.

[grizzled scaffold]

Heyy, I did that as well, and I have both 3.0 and other speeds according to the tool.

maybe I'm stupid, hold on

Ok yea the one it's plugged into comes through as 2.0 and I'm not sure where the ones with 3.0 yes are D: huh

Sorry, I'm dumb 😂

[lone crypt]

Yeah so that tool shows all your controllers and ports and devices. So you see now that it’s not connecting at 3.0, and hopefully can work out why.
Sometimes ports can be configured wrong, or maybe there’s a hub that is being restricted to 2.0 because of another device… or maybe there’s just a dirty connector and it’s not getting a good connection.
Rebooting can sometimes awake up stuck ports, and the power plan of the computer might also be setting ports to less than full speed, and using fast boot can also cause port to sometimes be slow.
Lots of possibilities! But that tool should help you work it out

If you share a screen shot we might be able to help with reading it.
But I can’t open a txt file on mobile. (Easily)
You can share images here.

[grizzled scaffold]

It's super long, that might be a lot of screenshots, let me start

let me go with the ones that are supposed to be relevant, this port (7 and also 6 ) is supposed to be a usb 3.2 gen 2 Type A but isnt:

[cerulean cairn]

Hello all. I'm stuck on a situation and looking to see if anyone had any answers. I want to play my switch 2 on my Elgato Studio Software and stream the application window to discord. Once I try to start streaming to discord, the capture card crashes because discord already tries to access it under capture devices. Anyone know how to prevent discord from trying to tap into it like this?

[past basin]

Windows generally shouldn't allow that to happen with HD60 X as it's a UVC card. Check in Windows Settings under Bluetooth and Devices, under Cameras, for HD60 X and see if it has the new advanced settings block - if it does turn off multiapp support in there.

[cerulean cairn]

It only shows up under Audio. I'm also still on Windows 10 if that helps.

[past basin]

There's a much easier way to check for USB 3.x support.
Check the green cards on the left side, those are your USB controllers. Check your card under there to make sure there's no USB 2.x stuff in between.
You can also help narrow down where the issue is if you check the summary for the card for the three speeds - all should be reading as SuperSpeed or higher

[burnt warren]

Hey does anyone know why does my device manager not register/elgato doesn't download the proper UVC HD60 S+ driver for my device?

Was working perfectly fine last year. Now can't stream my switch.

Device shows the white lights, but when I boot up el Gato and open up device manager, the only driver I can find is under "sound, video and game controllers" for "Elgato Sound Capture" driver. But there is no "HD60 S+" driver

Any ideas on what I can do?

(Windows 11)

[past basin]

Ah, that won't be an issue on Windows 10, that "feature" is only on the latest bulids off 11.

When you say the card is crashing, what specifically happens?

[burnt warren]

The Elgato application says no capture devices found, to specify. So I can't even pull up the HD60 S+ capture device on it. Idk what's really wrong with it, connection seems fine?

[past basin]

There IS no HD60 S+ driver, it's a UVC device and uses the drivers for all USB Video Class devices that are bundled with the OS.
Elgato Sound Capture comes from the Elgato Sound Capture app and is a virtual device related to the Game Capture HD app bundle, ignore that.
Does the card light up when you plug it in, and does it show in device manager at all, even under "unknown devices"

[burnt warren]

Let me check

I see an "unknown USB Device (device descriptor request failed) "

The device itself shows a white light when connected to the cable (blinks every few seconds)

[past basin]

It should not be blinking. That sounds like it might be a cable problem and the device is boot looping because it cannot connect or isn't getting enough power. Are you using the original USB 3.0 cable? Does it have a blue inert in the USB-A side of the cable?

It should power on, flash white twice then go dark normally.

[grizzled scaffold]

Yea so as I understand, the port in question should be 3.0 but isn't showing as 3.0 😭 it's the asus rog strix z690-a gaming wifi d4 if that helps at all

[burnt warren]

Seems that might be the problem then, let me see if I can find the correct cable, thank you

[past basin]

So the right side summary is showing Port Speed at High Speed? And no mention of a companion port?

[burnt warren]

Do you any specific cable brands that won't give issues if I use? I can't seem to find any USB c cables with the blue segment

[vestal pivot]

Hey @past basin did you look up my problem also ? 🙂

[lone crypt]

There’s a simpler way to view this, the tree interface.
But I think that’s showing us what we need it to.
Usually that means bad cable, bad connector, dirty connector, or something else on the same hub, forcing it down to a slower speed.

[past basin]

Only the USB-A end will be colour coded (and that's optional). You can get an Elgato one from https://www.elgato.com/spare-parts (under something like HD60 X which uses the same type of cable), but anything from a USB-IF member that's rated for the correct speed (3.0 / 5 Gbps / SuperSpeed) or faster should be fine, I usually for for Anker ones since I can often get them locally. But I've got some UGreen and Silkland ones about

[past basin]

I did, but I don't see any specific errors in the log file, I would check with Studio for the firmware too as it's newer than 4K Capture Utility and may have newer firmware. It'd be a good test to see if you still have the issue there too, since it uses a different render engine than 4KCU

[vestal pivot]

i ve noticed also that at 5 minute mark the was no fps drop to 30 yesterday while recording but whiile i was streaming started happining again on 5 min mark ( i remember 2 months ago happened and off stream on preview) i was wondering if streaming has something to do or something . if i get the studio should i post here and ping ya any updates ?

[past basin]

You can - I'm in and out through the day like most voluneteers, so it can take a while for me to get back to you.

But that said, if it's only happening while streaming, there could be GPU issues as play since encoding is usually setup to use the GPU encoder (and while most have a dedicated chip for that there's still some resource overlap). Does it happen if you record as well? That'd also still use the encoder (though if you're streaming AND recording at the same time, it may use more resources depending on how you set it up)

[vestal pivot]

no it didnt happened yesterday as i was recording . but 2 months ago happened also while i was just playing with out streaming on obs dunno if it was random

i have an rtx 4090 btw

[past basin]

Yeah, check that the driver is updated, ideally use the studio verion of the driver. And I'd check with previous releases too.
Does the drop also show up in recordings or just in the preview whlie live?

[vestal pivot]

just in the preview i think i rememeber tested it while i was recording for the same reason to ask on reddiit like now

[cerulean cairn]

So i start up Elgato Studio for example, and my stream works fine. Then when i click the stream button in discord, the card crashes because now both discord and Elgato studio are trying to access my HD60 X. Which does not support multi stream

So what I would like to do is have it so discord can’t access the capture card directly, but I can’t find an option to stop that

[past basin]

Thing is it shouldn't crash from that - the second requesting app should just get a black screen

It sounds like the Windows UVC driver is not working correctly or something

[cerulean cairn]

So what happens is the card completely disconnects itself and resets. It’ll only show again once I stop the attempt to stream on discord

But I can stream on discord when I choose the elgato XD60x under capture devices

When I don’t have the elgato studio running

But I’d like to run the elgato studio for the better picture

[past basin]

Again though, this shouldn't happen to begin with. The card uses Windows' built in UVC (USB Video Class) driver. Discord should not be able to crash the card, it should just get a black screen.

What firmware version is your HD60 X running?

[cerulean cairn]

Base. I can’t update it either otherwise the card stops working entirely. I had to get assistance from Elgato support to revert it back

[past basin]

??? There's two parts to the firmware, the base and MCU. What specific version number is it on? That'll tell me what revision of HD60 X you're running

[cerulean cairn]

MCU: 25.6.21
Base: 25.3.6

[past basin]

Okay, latest hardware revision then (previous ones will be on 23)

What happens if you run command prompt as administrator and run sfc /scannow then reboot when it's done, does it still have issues with Discord crashing it out?

If it is a UVC driver problem that may help clear it up

[cerulean cairn]

At the moment when I try to run it, it tells me Windows Resource Protection could not start the repair service

[vestal pivot]

@past basin streaming now for about 1 hour and playing and watching for preview the elgato studio and not obs . and its solid 60 with no fps drops until now ! i can see even my nvidia overlay there aswell

[candid palm]

Hey, so I was wondering if it would be possible to get audio from elgato studio while still being able to stream my capture device to discord with audio? It seems like I can have one or the other, but not both.

The problem is that the preview window on the elgato studio is VERY choppy. However, in a recording, it is buttery smooth.

I would just share my elgato studio window, but again, the preview window is very laggy. Does anyone know any fix to either of these?

Actually, may have found an amazing solution. Elgato wave link software lets me just route the audio to my headphones.

[past basin]

You ran Command Prompt as admin before trying to run that, right? That's not a good sign. You might want to cold reboot the computer (full power off, wait 15-20 seconds before turning back on), and see if that helps with either issue.

[past basin]

Oh? What changed in the end? Switched to the Studio driver, or issue just seemed to clear up?

[sterile sable]

can someone help me with a audio issue with my elgato HD60 X i cant get any game sound to come through from my ps5??

[green glade]

4K player utility sees my card but runs with sketchy audio. OBS doesn’t even detect my card. Help.

All drivers updated. Did a clean reinstall of OBS. Restarted everything.

HD 60x

[zenith mist]

Wth do i do with this

[sterile sable]

alright yall aint no help

[zenith mist]

UHHHHH so heres what u do u get your magic genie lamp-

Genuinely don’t know first tjme using it today lol

[zenith mist]

Use this cable?

[sterile sable]

ahaha so funny

[zenith mist]

Audio comes from pc for mine so try that

[past basin]

Keep in mind volunteers are in and out through the day - you were like a half hour there. Sometimes there's no one with answers around for a few hours.
What app are you using, and does your PS5 have a headset connected to it.

[past basin]

Looks like the original Chat Link cable. Short end goes to controller, your wired headset goes in the plug, and then the long end goes to the Line in on your capture card (if external) or Line In on the PC soudn card (if Internal)

[sterile sable]

im on tiktok studio trying to stream to tiktok. i dont have it connected to ps5 bc when i did that i was the only one that could hear the audio and the stream couldnt

[past basin]

Can you describe what you mean by "sketchy" audio or share an audio clip? A lof ot audio issues have distinctive sounds, so knowing more about how it sounds would help.
As for OBS, how are you trying to add the card to OBS? As Video Capture Device? Does the card not show up at all or does the video just not show up?

[past basin]

Not familiar with using that app - basic checks first, do you get sound if you use another app like Elgato Studio or 4K Capture Utility? That'll at least tell us if we're trying to sort something with the PS5 and/or card setup, or something with the app

[sterile sable]

i tried setting it up through obs and i still didnt get audio through there couldnt hear it neither could the stream. i have a external mic setup to my pc so they could at least hear through that but everything audio wise for the game isnt working

everything broadcasts just fine its just the audio isnt doing anything for me. do i need to set my headset up to my ps5 then? o just didnt think that would fix audio for the stream. when i tried it initially i could hear the game but again the stream couldnt

[past basin]

If you check the PS5 audio settings is the preferred audio format set to Linear PCM, and is the audio output set to HDMI?
Does the volume indicator move in any app and you just don't hear the sound, or is the volume indicator still?

[past basin]

Yeah you don't want the headset attached to the PS5 (or even a USB audio dongle for it) as it'll route all the audio to the headset then and not the capture card because of how PS5 audio works

[sterile sable]

i have those settings on p5 set up and the indicators arent moving at all

output is set to hdmi device(tv) thats the only option it gives

[zenith mist]

EH?

[sterile sable]

okay didnt think so i have it set into my pc just wasnt sure if the fix was that simple and im a idiot lol

[zenith mist]

So its old?

[past basin]

Okay, next thing to check is that your card is on HDMI audio settings. Using 4K Capture Utility or Elgato Studio you can check the settings for the device and make sure it's on HDMI Audio mode, not Analog.
After that if there's still no audio we want to check that Windows doesn't have the card muted - press windows key + r, type mmsys.cpl in the box that comes up and press okay. Then go to the recording tab and find HD60 X. Go to properties and check that it's not turned down or muted on the levels tab. You may also need to turn off the option that allows apps to take exclusive control of it on the advanced tab. If you see anything about spatial audio or audio enchancements in here, turn it off. Then reboot and try again

[zenith mist]

I mean i got it and the cam im using 4+ YEARS AGO made one vid and found it yesterday lol

[zenith mist]

OR…. Watch yt tutorial lol

[past basin]

It's basically a specialized splitter cable that lets you take audio from a console headset connection and split it to go to a capture card (since most consoles mute the main audio when you plug in a headset, this lets you work around that)

[zenith mist]

Uhm kk so like jm a girl and girl + cables don’t match witch meand girl + proprietary cables = dumb

[past basin]

It's basically a fancy aux cable like you'd use with an iPod or something, just with a splitter on it.

You only need it if you're using a headset directly on your console

[sterile sable]

okay the exclusive control was on and i turned it off other than that everything looked right as you said. so i should deactive that and reset the whole pc now?

[past basin]

Yeah, that's where I'd start now

[sterile sable]

okay thank you im gonna reset and let you know if that solved the issue. sorry for the impatience earlier ive been struggling with this for weeks now with no prevail

[past basin]

If an app already has exclusive control somewhere the restart will get it to let go

Yeah, streaming audio is a headache

Consoles aren't really designed to play nice with audio sharing

[sterile sable]

yeah real headache fs but okay ill brb thanks again gonna reset and see

still not getting audio 🙁

@past basin

[past basin]

Can you check the newer Windows Settings, from the start menu and go to System > Sound and find HD60 X, and make sure Windows Audio Enchancements aren't turned on in there. Also it should be showing a 48,000 Hz sample rate.
If that doesn't work, check what your firmware version is in 4K Capture Utility (or Elgato Studio)

[zenith mist]

OHHHH YUH OK

[sterile sable]

got all that in my ettings setup right as you said. im in firmware 25.07.16 i just had updated that a week ago up to date.

[solemn nacelle]

hey i have a bizarre issue wondering if anyone can help

my 4k capture utility app says i need to plug my usbc cable in to a 3.0 port and doesnt display my gameplay

but when i turn my camera on in discord it shows my game

[past basin]

Can you set it to analog then can to HDMI just to refresh the setting on the card?

There's nothing like a headset dongle even still in the PS5, right?

[sterile sable]

i’ll have to take a look at refreshing it i’m getting ready to boot it back up. there is no other headset accessories hooked into ps5.

[limber sun]

Hey DeathshadeGR, I'm jumping in here because I'm experiencing the exact same persistent problem, and it's extremely frustrating. Your description of the framerate dropping to 30 FPS and then occasionally cycling back up to 60 FPS in the preview only (either OBS or 4K Capture Utility) perfectly matches what I see. Crucially, I've tracked the cause to the source activity:When I'm on the Home Screen of my source device, the frame rate is stable 60 FPS.The moment I launch any dynamic application or game, the frame rate immediately drops to a flickering 30 FPS (sometimes briefly hitting 60 FPS again). I initially thought my old hardware was the issue, so I went through a painful upgrade path: I started with an Elgato HD60 S and saw the frame drops. I upgraded to the Elgato Game Capture Neo, hoping for a modern fix, but the 30 FPS drop issue persisted. Finally, I bought the Elgato 4K Pro (PCIe), believing the dedicated bandwidth would solve it, but I still hit the same 30 FPS cap during gameplay.This confirms the problem isn't the capture card itself, but the signal output chain. My specific setup is: iPad Air M3 > Official Apple USB-C Digital AV Multiport Adapter > HDMI > Elgato 4K Pro (HDMI IN) > OBS or 4k Capture Utility (Desktop). I've even tried every EDID Mode (Internal, Display, Merged) and forced the capture resolution down to 1080p, but the unstable 30/60 FPS cycling remains when a game is running. I've seen major creators like EposVox stream similar setups without issue. If anyone in this group understands the deep, underlying driver or system-level configuration adjustments needed for these cards (especially regarding USB-C/HDMI signal handshakes), please share your knowledge. We need a real technical deep-dive here.

[vestal pivot]

Hello there friend ! I wanted to post yesterday but I don't know if my message went through first of all I wanted to tell you that problem happened only with the 4k pro and not my hd60 pro .I want to tell you also that the suggestion @past basin told me yesterday seem to FIX the problem ! I downloaded the new elgato studio . Not the 4 k utility not the obs preview . But tw
He elgato studio. The new program that gonna replace 4k capture utility . @past basin told me that they use some kind of something new there . Since I installed it and watching and play from there I didn't drop to 30 at all. Stable 60 all the way !

[limber sun]

ok i will try it. thanks

[zenith mist]

U need usb3.0 u should have some at the bacl of ur pc if u dont then u need to get a new pcie thing

[stable night]

Hello anyone use 4k60 mk2 to dual pc setup ?

If anyone can send me configuration to put in obs

[past basin]

There's a known issue with HD60 S+ where it won't correctly lock out on some third party apps when running on USB 2.0 - but the video and sometimes audio will seriously degrade if you capture above 720p, if you're on USB 2.0.

You can check the speed to be sure with a tool like USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html . Click the card on the left, and there's a speed summary on the right that lists three speeds, port, device and connection. All three of those should be SuperSpeed or higher. If anyone isn't it confirms the card isn't getting full USB 3.0. Most common culprit is the cable, especially if you're not using the original one - cable should ideally go straight to the PC bypassing and hubs or docks that might slow it down, and be rated for 5 Gbps / SuperSpeed/ USB 3.0 or faster.

[zenith mist]

Im getting scared imma break smth should it be getting warm or

[warped ledge]

that's normal

[zenith mist]

Okay good

[vestal pivot]

@past basin i forgot to tell you yesterday thank you so much for helping ! i think my problem is solved 🙂

[past basin]

No problem glad to hear it seems like it's sorted out

[vestal pivot]

yeah . it looks like . i guess OBS uses something old to do that stuff on his preview also

i streamed 2 hours at night yesterday with 0 issues

[twin zinc]

i have the HD60s and when i play for long periods of time it sounds like theres Static in the audio and i have to switch Video Codec is there a way to fix it so i dont have to keep switching it

[past basin]

What app are you using it with and do you get the same audio issues in other apps?

[twin zinc]

im using gamecapture HD

[past basin]

Ah, that's apps been End of Life a while. I'd test it with 4K Capture Utility to see if that has the same audio issues, or using a third party one like OBS Studio or Meld Studio with the HD60 S drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

[twin zinc]

ok thank you ill start using that i didnt know it was shelfed

[gleaming needle]

Hi - my 4K X came with a deffect that make it produces an annoying sound if I try to put P2 cable and use analog sound capture instead of HDMI - and can't change it because I live in Brazil and imported it from the US.

Anyone faced this problem?

[past basin]

What specific kind of noise is it making, also what are you connecting it to (eg PS5, Xbox), and what do you mean "P2" cable?

Are you using a Chat Link or Chat Link Pro or something here? Or is that a local term for something like an aux cable?

If you're hearring a buzz or sqeal, and whatever you're connecting the cable to is connected direclty to the console, try adding a Ground Loop Isolator. If the console and comptuer ground out to the same circuit in your home, running a cable between them can result in a ground loop that caues noise (Chat Link Pro has an isolator built in though if you have that you may need to turn it on)

Eg, a PS5 controller on wireless won't ground out this way but if you have it connected to the console via wire it will. Same for Xbox. Switch always has the issue since the headphone port is on the console itself.

[past basin]

Yeah, that's the original Chat Link, it doesn't include an isolator like Pro

[gleaming needle]

Using this chat link with Nintendo Switch 2

[past basin]

If that's the case you'll need to add a 3.5mm ground loop isolator

(Or swap for Chat Link Pro which has one)

They'll look like this

And just plug into the long end of the Chat Link

[gleaming needle]

The console and computer are plugged in diferent switches.

I will search for this isolator in internet.

Thanks for your response.

[past basin]

Might still go to the same AC in the home itself. But yeah, it's the most common cause to get noise if you're not also getting it on a HDMI connection. Good luck!

[gleaming needle]

In HDMI sound doesn't give me all frequencies when I monitor it.

In live stream sound is ok but in my headphones it is weak.

Card uses computer mic's channel when capting via hdmi

[past basin]

That's unusual, especially if stream is getting it all. Any sort of EQ, spatial audio or anything running on the headphones?
But yeah, there are times to use Chat Link - it'll also give you lower latency audio since it's fed directly by the console.

[gleaming needle]

Using any ecffect.
Just monitorin it with OBS.

[past basin]

If stream is getting it odds are its' an OBS issue or something up with the actual headphone output on the computer (eg Windows audio enhancements or something like Dolby atmos doing EQ or something). I'm assuming it sounds right if you play back stream or recording through the headphones though? If so check that your OBS audio settings, in the main settings under audio in the advanced block are correctly outputting to the headphones and not some sort of virtual device that processes your audio before going to the headphones

the OBS discord or community might know more - I can't say I've ever run into OBS not doing just monitoring audio correctly, but streaming it fine

[keen cloud]

https://apps.apple.com/us/app/pxplay-remote-play/id1638586503 how to capture pxplay from using my IPAD 10 generations?

[past basin]

Same way as I told you to use with Remote Play a while back, you'll need to use something like Camo Studio and set it up for app capture.

[keen cloud]

Ok thank u

[past basin]

Good luck with it! The Camo folks have some good tutorials on setting up if you run into issues.

[keen cloud]

Ok

[slender vector]

How's it going everyone. Trying to sort out video stuttering via HD60x when streaming

[warped ledge]

do you have a video clip or something, or can you show your OBS setting etc...? have you tried using this guide if you have an nvidia gpu? https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[slender vector]

going through that now but it's a bit different as i'm using streamlabs obs but working through it now

want to clarify that it doesn't seem to be obs settings that's causing the issue near as i can tell as it tends to stutter even when not streaming from time to time.

everything seems good with the settings... @warped ledge not currently but with the hardware and internet speed i have i should have no issues streaming in 4k 60fps but getting stuttering with 1080p 60

[warped ledge]

even at 8000 kbps?

[slender vector]

correct

[warped ledge]

so it's just the streaming part not anything else having issues?

[slender vector]

running 2 pc setup and both pcs running perfectly no virus or hardware issues

made certain it was not network or cable related as well

[slender vector]

it is happening though while not streaming so i'm not certain it's streaming related

[warped ledge]

maybe the gpu drivers needs an update

[slender vector]

first thing i tried lol

[warped ledge]

hm... mind show a vid on the issue

[slender vector]

sure

uh... can join channel maybe and share screen?

[warped ledge]

can rn i'm trading mons for an evolution thing for someone. lol

[slender vector]

hmm... don't have a recorded vid

[warped ledge]

use your phone and rec when it happens, or something.

[slender vector]

fair point

[warped ledge]

this poor magikarp has been traded like 5 times already. lol

[slender vector]

can dm you if it's easier'

[warped ledge]

sure

[warped ledge]

@past basin if you're free 😉

[past basin]

Will take a look in a minute, tied up on something atm.

[warped ledge]

ty!

[lament cloak]

i have the 4k s with my switch 2 connected and after 10 or so minutes in full screen mode the screen cuts out and a black screen with neon lights apears until i move my mouse or hit a button any way to dissable this sleep mode or whatever it is

[slender vector]

stupid guess.. but is it a screen saver

?

[lament cloak]

thank you my savior lol

[slender vector]

hahaha

😛

welcome

[past basin]

Does it only happen when using Streamlabs? Do you get the same stutter in other apps like Elgato Studio or 4K Capture Utility? That can help narrow down some potential issues. If it's in Streamlabs only, you can try manually setting the buffering option on the source properties for the Video Capture Device to see if it works better with it either manually on or off (in case auto detection is failing).

Also is it plugged right into the PC? And are there any other high bandwidth USB devices in use like cameras, or external storage you might be recording to?

[slender vector]

it's only happening in elgato studio and not recording at all just streaming

[past basin]

Wait, it's only happening in Elgato Studio? I thought you were using Streamlabs? Are you tryinig to application capture Elgato Studio using Streamlabs instead of adding the card directly to Streamlabs as a Video Capture Device? That could cause performance issues and stutter

[slender vector]

I'm using a 2 pc setup and the hd60x is the capture device

via streamlabs

[past basin]

Okay - so it's only happening in Streamlabs then, and NOT actually in Elgato Studio, or you're getting it with both different apps?

[slender vector]

I'm getting it on the streaming pc when using elgato studio even if streamlabs isn't on/streaming

streamlabs has nothing to do with the issue

[past basin]

Okay. But you've tested with both apps on the Streaming PC, and it's in Streamlabs as a Video Capture Device? That would tick off the box as to whether it's been tried with another capture app (if it's passing through studio first it doesn't make for a good test).

also how you setup from the gaming PC side? Passthrough (GPU HDMI goes to HDMI IN on the card, HDMI out on the card to a monitor) or cloned/extended (GPU goes to the HDMI in on the card, and GPU also goes to the monitor. Card's HDMI OUT is empty, and then you either clone the screen with Windows or use projector mode from Sreamlabs)

[slender vector]

so i have it set up hdmi from streaming pc to hd60x then hdmi to monitor and USB to streaming pc

[past basin]

Okay, passthrough, that's usually less prone to issues which is a good start.

[slender vector]

no issue with streamlabs stutter using for example direct screen capture

only thing stuttering is elgato studio

all hardware is checked and rechecked

even some has been replaced

and yes it's usb 3 with only a mouse and keyboard connected otherwise

[past basin]

Okay, but I wanted to bypass Studio - I want to rule out that it's a software issue as some folks run into issues with Studio where it's so new.
That's why I want to be sure that you tested it with Streamlabs specifically as a Video Capture Device, not passing it through Studio. I'm still not 100% sure if you have or not there. If you're not sure how to set that up, it'll work the same way it does in OBS, which has a guide here: https://www.youtube.com/watch?v=27fYbUln-Vg
Alternatively you could also try 4K Capture Utility - that'd be another quick way to see if it's specifically the software that's causing the hiccup

[slender vector]

ahh

i have capture utility as well but ill try that vid for now

[past basin]

Sounds good - have to go take care of something while you check that, I should be back in a little bit

[slender vector]

i'll be here all night lol

@past basin you're a wonderful human being... i thought i had to use elgato software

seems it was just elgato studio issue

[past basin]

Ah, glad to hear it sounds like it's working. That trips up a good number of folks

[slender vector]

honestly i used to be a tech guy but i just can't keep up anymore lol

and yes thank you so much

[past basin]

Yeah, it happens - it comes for all of us tech people eventually. Just too much out there to keep up with all of it.

[slender vector]

ok so... got it sorted but now there's an audio delay on game input

[past basin]

Ah, that can happen sometiems with Streamlabs and OBS. Try muting the card and adding it again as an Audio Input Capture - usually takes care of it

[slender vector]

did that... still there even tried messing with sync offset

[past basin]

Constant delay or one that gets worse with time? Also how long does it feel like - would you measture it in tenths of a second, half seconds or longer?

[slender vector]

bout half a second

but changing things doesn't do anything

[past basin]

Hm. that's usually about the offset resolved with the Audio Input Capture. Okay, what if you mute the card, then go to the Streamlabs settings, find the audio section and add the card as an audio input there, such as one of the aux feeds? You may need to reboot Streamlabs after this for it to take effect correctly.

[slender vector]

i'm confused... i have the audio muted via streamlabs but its still playing with no source acctive

[past basin]

Huh. Have something like Wave Link or Voicemeeter running? Or have you ever turned on the "Listen To" feature in Windows Audio?

Also is thie card connected HDMI only or is there a Chat Link cable involved here somewhere?

[slender vector]

hdmi only no other program other than streamlabs

trying to sort out the listen to bit

god i hate win 11

[past basin]

To check that, press Windows Key + R, type mmsys.cpl in the box that comes up and press ok. Go to the recording tab, find the card and check the properties. Listen to is on the Listen tab

[slender vector]

listen to not on for hd60x

[past basin]

If you don't want to hear it when no app is open, turn if off

[slender vector]

if i turn streamlabs off it goes away which is odd

[past basin]

That's expected if Listen To is off, unless you're running some other audio app in the background to play it

[slender vector]

the only time i hear the audio from the gaming pc is if streamlabs is on

[past basin]

Okay - are you also trying to listen at the gaming PC or are you passing all the audio to the streaming PC and trying to listen there?

[slender vector]

i'm trying to get it so that the audio plays through the streaming pc and not the gaming pc

everything goes through the streaming pc

audio and video if possible

and ideally not have the audio delay....

[past basin]

Okay, the hiccup with that is that all video from the gaming PC is going to have a slight delay, 2-3 frames, or 30-60 ms usually. The card is going to sync the audio to the video, which means it's adding delay to match so the capture is in sync - that also means if you're gaming on the gaming PC but listening to the streaming PC, you're going to be slightly out of sync on the audio. If you have any EQs applied or are using a wireless headset the latency will go up even more.
You can get around this delay a couple ways - first you can run an aux cable from Line Out on the gaming PC to Line In on the streaming PC (if they have one - not all new motherboards still include Line In). That bypasses the video sync delay on the card for the audio - you'll likely have to add it twice to Streamlabs then, once as monitor only with no sync offset, once with output only with a sync offset to match the audio up to the video for your stream or recording.
The other common way is network audio - using an app like Wave Cast or Voicemeeter Banana (or NDI, etc etc). Basically just another way to send audio between the computers that bypasses the delay from the card.

One question I should have asked though - is the audio and video in Streamlabs itself still in sync. Is it the gaming PC video and stremaing PC audio feed that are out of sync?

[slender vector]

when i do an action (ie shooting a gun) on the gaming pc the video and audio are de synced on streamlabs

streamlabs video is showing the same as the gaming pc

I'd do the Aux thing which is the easiest thing for me... but i don't know how to get it so the audio stops coming through the video capture

can i even get a cap card and not have audio through it?

[past basin]

Just change the default output on the gaming PC to the speaker jack you use for the aux cable

By default Windows will only send the audio one place at a time

[slender vector]

ahh

[past basin]

That said Streamlabs audio and video should genreally be in sync from the capture card. If you check the Video Capture Device properties, make sure it's set to "capture only" to make sure it's not getting processing delay trying to come through the Desktop audio. If you muted thie card that should normally take care of it but some of those other options can be quirky at times

[slender vector]

i am so confused right now lol

bit brain fried from all of this today

[past basin]

That's about normal when trying to deal with sync problems

[slender vector]

any chance we can get in a chat channel? i tend to not do well with chat instructions

[past basin]

I'm already on a call elsewhere at the moment, unfortunately

[slender vector]

no worries

is there a way to have an aux mic and aux audio input?

[past basin]

In Streamlabs?

[slender vector]

or just have both work separately but via aux connection

for clarity my headset for audio is using aux

[past basin]

Ah. Headset is on the streaming PC though right? Does the Streaming PC have a Line In jack at all? (usually it's blue/cyan, next to the headphone/speaker out on the back)

[slender vector]

it has 2 separate aux actually... one on top that is specificallly marked as mic and one in back that's unbarked

unmarked*

[past basin]

huh

Know the motherboard model offhand?

[slender vector]

that'd be in system information right baseboard product?

[past basin]

yeah

[slender vector]

asrock x670 e

[past basin]

That the full tag? They seem to have a couple under that description

[slender vector]

asroc x670 e pg lightning

is the whole thing

[past basin]

hm. Should be three jacks on the back for audio. Pink mic, green speaker/line out, blue line in

[slender vector]

yep but the case has mic/headset on top as well

[past basin]

Ah, yeah, line in doesn't usually show up on the front ports, almost eclusively on the rear since it's less used

[slender vector]

i'm assuming that's connected to the mobo as well

wouldn't be able to use those as separate connections thought right

[past basin]

The line in on the back should be useable while the line out/speaker on the front is in use

The unlabeled front jack may or may not be a combo jack - you'd have to run the app for the sound card and plug something in to see

[slender vector]

other option... i think i have a headset/mic to usb lying around somewhere

the really annoying thing.. i didn't have any of these issues with elgato studio.... but now have it with this method lol

just had the stutter with that setup

[past basin]

Might still be able to get Streamlabs back in sync. If you had listen to on before that might have thrown stuff out.
If you go to Streamlabs advanced audio under the Edit menu, is it set to Monitor and Output for the monitor option?

(if you added the Audio Input Capture there earlier that's what we're looking for specifically)

[slender vector]

i didn't have listen to on sadly

[past basin]

What are the monitor options like at the moment?

int he advanced audio

[slender vector]

Default, LG ultragear, odyssey g95 c, realtek

and now confusingly i just have no audio on the gaming pc anymore

[past basin]

you were getting audio at the gaming PC before? I thought you had it all going to the streaming PC

[slender vector]

i did... and honestly i'm not sure what i changed

i'm kinda fried right now and pissed off at myself

[past basin]

In theory you shouldn't have been able to get that to also go to the streaming PC wihtout using Listen To, or somethign like a software mixer so youc an get it going two places at once. That's why I was checking earlier how that was seutp

Did you ever install anything like Elgato Sound Capture, Wave Link, Voicemeeter, etc?

[slender vector]

no

only ever had elgato 4k capture and elgato studio

[past basin]

And you were getting audio on the gaming PC itself before too?

[slender vector]

from what i can understand not really no it was all going through the hd60 x to the streaming pc

but i'm not even getting that now

[past basin]

Check on the gaming PC - is the default sound device set to the monitor/capture card?

[slender vector]

no it's not even showing the capture card as an option

[past basin]

The capture card wouldn't in your passthrough setup - it'd show up as you monitor

Sicne it's passing along the connection to that

[slender vector]

ok i hit test on the gaming pc and it shows on the webcam capture but there is no audio that comes through

[past basin]

You mean you see the audio move but you don't actually hear it?

[slender vector]

yes

[past basin]

If so go to the advanced audio in the Edit menu, or the gear on the audio panel. Make sure the audio you're using for the capture card is set to "Monitor and Output" on the monitor option

[slender vector]

it shows 0/0 db

ok that worked

might as well test the delay again

ok wtf it's working fine now

[past basin]

Might have been monitoring the wrong input before

[slender vector]

who the heck knows at this point lol

thank you for taking the time

i'm going to go take my dog for a walk

have a wonderful evening

[past basin]

Yeah, I've gotta get some sleep there myself. Glad you've got it sorted! Have a good evening yourself!

[grizzled scaffold]

Hey, I'm back, a bot got upset with me 😄 Here is the screenshot, I do see high speed, but I'm also clueless 😄

[grizzled scaffold]

Ok, I'm about to try a different cable, cleaned the connector, there is only mouse and KB connected atm

[grizzled scaffold]

SOLVED! The cable the Neo came with was bad apparently

Thanks everyone for the help ❤️

[vestal pivot]

Heyh @past basin . i ve noticed today that when i wake up my switch and imidiatly open elgato studio and go fullscreen for some reason the picture becomes dark and purple fgor some seconds and then back to normal . nothing crazy sometimes it doesnt do it . i guess its cause the system wakes up and puts the signal on the program until it stabilizes

[spice bridge]

idk if anyone can help..I'm honestly just defeated here but I got a elgato game capture hd off ebay, after a long time I was able to get it to show up on my pc as far as devices go in my settings but for the life of me nothing I do will get it to show in obs or elgato studio. I feel like I've tried everything there is to try 😭 I've installed all the drivers I believe I need, video capture and the one for the game capture device itself, reinstalled the studio app a few times and reset my pc idk how many times just nothing seems to work;-;

[past basin]

Yeah might just be a rendering error while things sync up. I haven't seen that myself, but I also don't usually run it in fullscreen since I tend to play on passthrough

[past basin]

Game Capture HD won't work with Studio - it's too old. That only works with HD60 S+ and newer. Try it with Game Capture HD https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

Also did you install the drivers from here? https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers I've seen some reports that the latest versions of OBS don't always see the older cards, in which case if you want to use OBS you might want to try version 28 or 29 (can be found in the older releases at https://github.com/obsproject/obs-studio/releases )

[spice bridge]

yes got the drivers from there, I'll try the program you sent

[spice bridge]

i think it connected now but..now have a new problem 😅

[past basin]

What sort of console are you trying to capture here?

[spice bridge]

nintendo switch, I had unplugged the hdmi for a min and I got it to show up for a few secs but I think I have a power issue:/ my keyboard and mouse keep disconnecting and I feel like it's drawing too much power but idk

[past basin]

Are you using a USB hub or something?

[spice bridge]

usb 3

[past basin]

Also is the cable you're using rated for USB 2.0? Those older mini B cables used to come in ISB 1 too

[spice bridge]

I'm unsure, how can I check?

[past basin]

Hard to say - if you're lucky it'll be marked somewhere along the length of the cable or on the packaging it came with. Do you know for sure if it's the original cable that came with the device?

[spice bridge]

Sadly I don't:/ I have been getting it to show up just seems to make my mouse and keyboard turn off and on and the capture also bugs out, and really laggy when it is on. My bf said my power supply had a max of like 750 so idk why it would even be an issue atp

[past basin]

USB has it's own power limits

If you have things on a hub though the root power can wind up split

That said you might also have a dodgy cable with the unit or it could be broken and causing the USB controller in your PC issues

If you're not sure of the cable, and if this all worked before, I usually suggest starting with replacing the cable with one you know is the right spec (USB 2.0, with a Mini-B plug in this case)

[spice bridge]

Alrighty, I'll take another look later and see if I have any other cables as well

[novel tangle]

hiya; is the elgato HD60 (old, i know lol) compatible with the nintendo switch 2?

[past basin]

If you're playing at 1080p 60Hz or lower, it should generally work, yes

[novel tangle]

okay; was just asking as i'm having some trouble getting it to work on my game capture software

says its not connected, but it is

[past basin]

Does the card light up at all? Should flash white twice on top for successful power on

Also are you sure you have the original cable? Those old mini-b cables uses to come in both USB 2.0 (needed for the card) and USB 1.x

[novel tangle]

yup, it flashes white twice, but when i set the switch in the dock it flashes red once

[novel tangle]

yup i do

[past basin]

red usually indicates a signal issue - but in this case the fact it's asking you to connect the capture device indicates it's not seeing the card.
If you run USB tree viewer (https://www.uwe-sieber.de/usbtreeview_e.html), does the card show up on the left? And if so, when you click on it, there should be three speeds on the right for port, device and connection - are they all high speed or SuperSpeed? Full Speed or lower indicates it's running in the wrong USB mode

[novel tangle]

they're all SuperSpeed

[past basin]

That's not the card on the right, it's showing ASmedia. Did you click the usb controller above it?
Also that's showing error 28, driver issue. What version of Game Capture HD did you install and what version of Windows do you have?

You can also try the drivers from here https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers and then restart Game Capture HD to see if that helps

[novel tangle]

oops my bad yeah here's the proper one; also 3.5, i have windows 11

[past basin]

Excellent, that's better.
Looks like mostly a driver issue. Either you installed the older Game Capture HD for win 7 or something, or the newer version on Windows 8 or earlier, I would guess?

For 10 and 11 should be version 3.70.56. For earlier it would be 3.2. Both available here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows if you do have the wrong version

[novel tangle]

i installed 3.70.56, but it seems to still be the same issue

[past basin]

Grab the standalone driver from the previous link then

also what's the model number on the bottom of the card?

[novel tangle]

2GC309901001

got it!! thank you so much

[past basin]

Got it as in it's working there now?

If so glad to hear it

[novel tangle]

yup

[past basin]

perfect

[vestal pivot]

For me passthrough when I had hdr on switch it was everything wrong colors and such . Haven't checked with now that I have it off . Also I like to use the software while playing cause if I wanna search something on windows I can on the fly since I have only 1 monitor and not change hdmi outputs

[stable night]

@past basin whats better cable hdmi to 4k60 ?

[past basin]

I think something got lost in translation on that question?

If you're looking for a 4K60 capable HDMI cable, any HDMI 2.0 or 2.1 cable should be fine.

If you want an official Elgato one, https://www.elgato.com/spare-parts lists some.

[past basin]

Passthrough generally shouldn't affect colour profiles. I have seen RGB range get mixed up in rare cases (eg limited/full), but for HDR that shouldn't even ben an issue on passthrough. It can be an issue on PREVIEW, which is the captured video feed though as the card by default maps HDR to SDR, which can result in colour casts and the like - but it sounds like you moved from passthorugh to preview here.

[full leaf]

Hello TEEXJ!

Please don't ping the MOTMs unless they were already actively helping you or gave you permission to ping them.

They are not official support so we don't want them flooded with pings.

Thank you for understanding

[stable night]

Sorry

[hazy quiver]

please someone help, i recorded 2 hours of footage in 4k capture utility and i ended it, its only showing up as 11 seconds of video.

[past basin]

Is it at least full file size? Does it show up if you try viewing the file with another app like VLC player?

If the data itself is outright gone, there's not overly much to be done about it, but if the data from the recording is still there you might be able to repair the video with another program

[hazy quiver]

its still 53gb big but vlc, and everything else, ffmpeg, is still saying its 11 seconds long.

[past basin]

Even if you play it back it stops at 11 sec?

Does it change if you use the Media > Convert option to export it in another format? (ideally copy the source video here and work on the copy not the original)

[hazy quiver]

its just the same

my 4kCU didnt craash or anything

camera didnt crash

nothing

and it said it was recoridng for 2 hours

[past basin]

That's the joy of working with MP4 files - any hiccup at all and the file winds up with serious issues. If that data is still there you might be able to get a recovery program or service, but if VLC isn't rendering it, I've got nothing else in my immediate toolkit to suggest

[astral viper]

hey guys I am trying to stream soon. but I am having an issue with my capture card.

currently right now it is showing on my HDMI monitor display and it is being picked up by the monitor but not the elgato 4K capture Utility software it says device is in use by other software how can I fix this

[warped ledge]

What capture card do you have? And are you running more than one app at a time using it?

[astral viper]

I have a hd 60 s +

No when I am initially attempting it I am not

[warped ledge]

unplug it for about 1 min, close out all apps, and only open the software that you're going to stream on, see if it shows up.

[astral viper]

Okay I'll try that in a bit

[oblique tinsel]

Hello! I am using Elgato Studio and I have a few questions:

1. Is there a way for me to remove the banner that always appears on launch saying "Reduced PCIe Bandwidth: Your 4K60 Pro may share resources with other devices...". The capture card performs well despite this and I don't have any other PCIe slots to move the card to so I just want the banner gone.
2. I would like to launch this app in fullscreen mode from another app. Are there parameters that can be passed into the executable to launch it in full screen? Both -f and --fullscreen don't seem to work.

[past basin]

For 1, that means you don't have it in a x4 enabled PCIe slot. You're going to hit issues if you ever try to use it above 1080p60. Check your motherboard manual, make sure the slot is an x4 slot as listed in the system requirements and check if there is any lane splitting going on (such as m.2 slots that take away main PCIe lanes).
I don't believe Studio currently allows launching right into fullscreen, but you can suggest it to #feature-request

(the banner is going to keep popping up because it's a legit issue - only other workaround would be using the card with a different app like 4K Capture Utility or OBS that doesnt' do the check)

[oblique tinsel]

It's splitting with my m.2 drive but I only use Elgato Studio as a way to play my consoles through my PC and add Lossless Scaling Frame Generation to it. I haven't encountered any slowdowns.

Elgato Studio is by far the best for my use case because I just launch it, set it to fullscreen, and play. OBS is... to much and Lossless Scaling doesn't work on 4K Capture utility for some reason.

I will say that Lossless Scaling + Elgato Studio + a low latency Elgato Capture Card makes for a really good way to enhance image smoothness to game consoles; a niche that could be marketed towards.

[past basin]

Generally you won't get a slowdown - it'll often work perfectly fine at 1080p60, and then the video feed will corrupt or wind up with a mostly empty green screen if you go above that.
You can check the driver for the card and confirm how many lanes it's running on, in the rare chance it's a false positive.

[oblique tinsel]

I run it at 4k60. Where would I see the amount of lanes it's using?

[sacred quail]

I have a question. Anytime I plug in an HDMI cord into the Output, the Input always losses its source

[forest bolt]

Hey, my friend is having problems streaming with his Xbox Series X using an Elgato HD60 X. He says it needs something required like HDR, HMD, VRR, FreeSync Monitor. I’ve been able to stream just fine on my Xbox Series X using my Elgato HD60 S. He says it works for Nintendo Switch 2 and PS5 but has to do something with HDMI settings. Does anyone know anything about this? Plz ping Ty

[past basin]

It would help to know what card you're using specifically and what you're trying to capture. The monitor model might be useful as well (eg that'll happen if it forces DSC on, or if there's some sort of timing issue between the monitor and card. Such issues are can be model sepcific)

[past basin]

It'd be in the properties for the card if you check in in Windows Settings iirc. I can't point you the exact spot as I'm on 4K X myself, which doesn't have the same option.

[past basin]

HDR10, VRR and Freesync are all things that can be turned off on the console to test the connection. I'm not sure what HMD would be in this context?

They may also have to change the EDID setting. But it would help to know what SPECIFIC problem they're hitting with the setup. Colour? No picture? Frame rate issue? etc.

[limber mist]

and there is no HDCP related app running in the background? netflix and prime is closed and after that the console was restarted?

[unborn kettle]

hello, im curious if hd60x works with wii u

but also why it says theres no capture device found when i have everything plugged in correctly

it also blinks red before the light just goes off

it blinks blue once, then red 5 times before going off

it was fine earlier, but once my wii u came onto my second monitor, it stopped detecting it

uhhh nvm, i plugged the usb c into the top of my pc instead of the back of it and it works now

lol

idrk tho

i had it plugged into the top earlier, switched it to the back cuz it wasnt working, then i switched it to the top again and its working

[past basin]

Probably a USB 2.0 speed port on the back or something, since the card needs 3.0 for video. Not an uncommon hiccup. Glad to hear you were able to sort it out

[pallid minnow]

hey my camlink pro keeps crashing whenever I get into a game of Fortnite, not at the lobby but specifically about 10 seconds after getting in game. Everything is up to date and i've tried disabling Discord overlay

[past basin]

Is the Cam Link Pro on the same computer you're running Fortnite on? I know there's some games out there where they disable DirectShow on your computer as part of their Anticheat while running, which breaks a bunch of things like internal capture cards (Cam Link Pro, 4K Pro, HD60 Pro, etc).

If it's running on a different computer and you're trying to capture it with the capture card, make sure it's not doing something like running at above 60 Hz or turning on HDR

[pallid minnow]

it's on the same computer. It has worked flawlessly in the past. Is there any sort of fix?

[past basin]

Depends on the cause - if it's a recent change to their anti cheat like Riot did with their games, then no. You could use a UVC device like Cam Link 4K as a workaround but if the game is outright disabling DirectShow there's no real workaround aside from running the capture and game on different machines.

I can't FIND anything at the moment about whether or not that specific title has changed to blocking direct show though. Does it only happen with that game?

But if it's a very recent change it might not be listed anywhere to find yet

Does the card just go to a black screen when it happens, or does it outright cause the recording app to crash?

[pallid minnow]

so far yeah fortnite is the only game, there are a few reddit threads from people having the same issues from up to 7 months ago. card goes to the grey "no signal" screen and i have to restart my computer to fix it. 4k capture utility shows the same grey screen if i open it as well

[past basin]

Bah. That sounds like the same thing that happened when Riot updated their Anticheat

Apparently DirectShow is also used for screen capture for things like aim bots or something from what I understand - so they just block it all

Even if it's not capturing the screen the game is on, just all Directshow gets gutted

[pallid minnow]

switched to using a cam link 4k and that is working fine

so idk

[past basin]

Yeah, that andthe recent USB capture cards (except 4K60 S+), are all UVC based. They don't use DirectShow why is why they're not affected

[fluid mauve]

Have a MAJOR question here, and I've already been to the ones that make the game, and mind you this happened before, but literally with no other game. Why does Destiny 2 get dropped on the card when starting it up, but no other game gets dropped. I mean I turn the game on, the screen goes black, and then after a few seconds, comes back with the games intro music starting up before the title card comes up. I could be playing Warframe, Fortnight, Marvel Rivals, etc, and none of them drop and come back, only Destiny 2 does this, why is this?

[errant ocean]

how can i sell if i have a 3.0 port…?

it just says this no matter what:

[past basin]

Usual cause the game uses a different display mode. Eg, if it turns on HDR, or 120Hz mode things have to resync, so you lose video for a moment - if you're only seeing it on one or two titles, usually 120Hz mode is the culprit (note that 120Hz mode also gets used for 40 fps performance modes, not just 120fps). It would help to know what you're capturing here as well - if it's a PC instead of a console it might be that Destiny 2 is also running in fullscreen mode instead of borderless windows - that'd have the same moment of interruption

[past basin]

Generally most computers have 3.0 ports these days - they usually have a blue plasic insert in the port itself to tell you it supports 3.0. Note that you'll get that same error if you're using a USB 2.0 cable instead of the original, or passing through a USB 2.0 speed hub or adapter

[errant ocean]

Oh

Wait

Wdym by oroginal

*original

@past basin

[jaunty elm]

the cable that came with your HD60 S+

[errant ocean]

Oh

Thats long gone-…

I have no idea where it is

Nor did I think that it HAD to be that cable

[past basin]

It doesn't have to be the original, but it has to be the correct speed. If it's a USB 2.0 cable like most are, it's not going to work

[errant ocean]

Ah

[past basin]

Needs to be 5 Gbps / SuperSpeed or faster

[jaunty elm]

usually 3.1

[errant ocean]

How do I know if it is

[past basin]

Usually it'll be listed on the cable packaging. Most of the time it'll have the same blue or teal plastic insert in the USB-A side of the cable as the 3.x ports

Some newer ones will also stamp the speed on the end of the cable

[errant ocean]

i assume this wont work

[past basin]

Can't say 100% since the colour coding is optional, but yeah that's probably a 2.0 cable

[errant ocean]

Wait im gonna ask my friend if he has any 3.0s

[jaunty elm]

if the camera could focus on the actual pins in the type A plug it would be better

[errant ocean]

The pins?

[jaunty elm]

you see those strips in the plug?

[errant ocean]

no😭

i have no clue what ur talking abt

i probably have the cord somewhere in my bedroom lol

[jaunty elm]

they look something like this on a 2.0 cable

[errant ocean]

can u give me an example of what the 3.0 looks like

[errant ocean]

ty

[errant ocean]

hey ug

*uh

how would i send a clearer image lol

[past basin]

Depends on the phone - most will focus on a specific point if you tap it on the screen

Might also just have to take the photo from futher back - the plug might be too close for focus

[errant ocean]

true

also @past basin my fiend said i need an adaptor for my ports on my laptop and that 3.0 cables dont exist…?

[past basin]

Your friend is very wrong. Why would they think a USB 3.0 cable doesn't exist?

Those cables have speed ratings for a reason

Also an adapter isn't going to help here - are they mixing up the USB revision version with USB-C and USB-A connector versions? That's a somewhat common mistake people make - but the connector doesn't determine the cable speed

(and even then both USB-C and USB-A cables exist so I'm still not sure where that's coming from)

But USB 3, 3.1 Gen 1, 3.1 Gen 2, 3.2 Gen 1 and 3.2 Gen 2 cables are all a thing that'll work here. As are USB4, and Thunderbolt 3, 4 and 5.

You just need any cable that meets the speed requirement of 5 Gbps or faster

If you want an original Elgato one they have them on the spare parts store at https://www.elgato.com/spare-parts - the HD60 S+ listing is old enough it was removed bu HD60 X uses the same USB 3.0 cable

Any third party one that matches the speed should work too though

[limber mist]

If possible use one of our cables, we tested more than anybody else and use one of the two best. USB is confusing, yes, generations, ports, types, look - i know. And yes a cheap cable can work but we can not guarantee that. Mostly it's about speed, second thing is power specifications - most ports deliver more than they should - but once more we can not guarantee that... Amazon Basic ones may work - but if you encounter an issue with that we can not help.

[past basin]

Yeah, I generally recommend any third party cables if you need them come form USB-IF members so you know they're properly certified at least. Most of my non Elgato ones are Anker or Silkland at the moment, since they're both USB IF members.

[fluid mauve]

It's console, it's straight up PS5 console. I literally NEVER had this issue with the PS4 (I was also running it by disk then, and with the external cap card, and not the internal 4K cap card), and it's the original PS5 too, I can't afford the updated slim or Pro consoles.

[past basin]

PS4 didn't have other display modes to switch to in most cases - if it's not changing display mode features like resolution, refresh rate, HDR, etc, then there's no need to resync

If you disable 120Hz mode in the PS5 video settings you might see it stop

[naive tiger]

hi, not sure if this is the correct place to ask, im trying to stream my capture card in a call by using the device capture option as i am using passthrough and dont want to hear double audio from 4k video capture. the video picks up just fine but even when i change the audio source to the capture card, there is no audio. is there something i might be doing wrong

[past basin]

How do you normally hear the audio - a headset on the console or the TV/monitor on passthrough?

[naive tiger]

i listen to the capture card on windows, with my headphones

[past basin]

So you watch the game on a passthrough display but listen through the computer?

[naive tiger]

yeah, exactly

[past basin]

Unusual you wouldn't get the audio like that if you set the discord audio device for the stream when setting it up. We know the card is getting audio if you hear it that way

Try going into the advaced section of the sound proprties you're in there and turn off the option to allow apps to take exclusive control of the device and restart the comptuer to see if that helps

[fluid mauve]

How do I disable that in the settings on the PS5, I have no idea where to look?

[past basin]

Video settings

There should be a check box for 120 hz mode. Turn that off. May want to turn off VRR (Variable Refresh Rate) and HDR while you're in there

[fluid mauve]

Yup, that did it, I got to see a smooth transition over, no breaks or anything, thanks

[past basin]

No worries, glad it sorted it out

[naive tiger]

oh my god, it works thank you haha

i really appreciate it

[past basin]

Nice, glad to hear it's working!

[errant ocean]

@past basin @jaunty elm got it working!!

i found another cable and it worked :D

another question though

how do i stop it from auto recording

(please reply ping)

[warped ledge]

what program are you using?

[past basin]

Are you using 4K Capture Utility? Or Game Captuer HD? Can't recall. I know in 4KCU it'll be under the recording tab in settings, turn off Flashback recording and that'll stop

[errant ocean]

kk tysm

takes up so much space and is so annoying

[vocal spire]

Heya, all, I'm kinda stuck. I have a 4K X and when I'm running the 4K Capture Utility I can see the video just fine, however, there's no video in streamlabs OBS when I add it. Is there some trick to this?

[vocal spire]

apparently, not running the 4k capture utility at the same time doesn't work.

[jaunty elm]

The card can only be used with the first program that uses the card so open OBS first

[warped ledge]

The capture card can only be used with one app at a time

[vocal spire]

Gotcha. I was looking at it like it was nvidia broadcast which will allow any number of apps to use the output. Turns out that audio is proving to be much more difficult than anticipated, but that has nothing to do with elgato. 😁

[fading latch]

got a couple questions with Elgato HD60/HD60S and the 4K60X. 1st about the HD60's. the aspect ratio of the HD60 works fine but the HD60S feels off when using it.

left is HD60S & Right is HD60. the aspect ratio of the TV is off for the HD60S and gets annoying to look at after a bit. anyway to change that?

as for my 2nd question on the 4K60X is when i have my laptops connected to it, it has a problem of the screen going dark and not showing anything at all.

both 4K Utility capture and Studios will stop working and not show anything while using the Acer Nitro 5 to record my Gigabyte K5 GF5 but if i connect my Xbox One S or switch the laptops around it works fine and no blank screen

got video of what it does when i load up 4KUC it loads up normally but after a sec or 2 it just turns off

Apologies for the terrible video though. My phone's cam is terrible

[fading latch]

also forgot to mention this. but when recording with HD60S it will for everwhat reason just to stop recording in the middle of recording and no idea why either.

[crisp crypt]

Heyy so im trying to stream my xbox games using the Elgato HD60s, but when im playing its locked to 60fps and not 120 like normal. Is there any way to get my game to 120fps while using Elgato HD60s? Or do i gotta get a newer Elgato for that to work?

[warped ledge]

this card only does 60fps

[past basin]

You mean 4K X? Or one of the 4K60 series like 4K60 Pro or 4K60 S+? I'm assuming since it's a laptop related question it's 4K X?

For the TV going dark it's usually an issue with matching up the EDID (Extended Display Identification Data) between the display and the card. If you open Elgato Studio or 4K Capture Utility and check the settings on the card for Input EDID mode, what is it currently set to?

[past basin]

When you check the device outputting the the TV here is it using the correct aspect ratio? Does it have GPU scaling turned on that might be coming into play? HD60 S should prefer a standard 16:9 aspect ratio so it's odd for it ot be shifted without something else being enabled to do it like scaling or overscan adjustments.

You might also consider checking the refresh rate the computer is trying to use, and disable VRR tech like Gsync to see if that helps keep the image up

[fading latch]

yes 4KX. not sur ewhy keep thinking of adding the 60 in it. Ok im wrong again. It's the HD60 X. I own the HD60HD60S/HD60X/Neo. I have too many of them now and can't remember them all

[fading latch]

don't know. never really looked into that as this only happens on the TV i'm using here. others it doesn't do it HOWEVER. the other TV I got is one of those older TVs where they have the corners kinda not showing the full screen instead of the one i have shown in the pics above

i'll take a pic of my other TV i use just to show it

Proscan TV from 2013

From the days where TVs would cut off the edges of the screen for whatever reason

[past basin]

Yeah, overscan is what that usually is - mostly used because analog signals used with older TV's weren't always pixel perfect lined up and could project outside the panel in some cases

Does the TV have configurable options for it? It's been so long since I've deal with HD60 S I can't recall f it can be configured in the driver or app for overscan itself either

Some GPUs may have a simliar effect that's configurable in their app too, either under scaling options or overscan options

Though there were also some TV's that used PC resolutions like 1366x768 for a while too, which can thorugh off rendering in some situations

(and some monitors that did 1680x1050 for some reason0

[void yew]

anyone know why its flashing no signal now?

when capturing

[past basin]

What specifically if flashing No signal? And does the No Signal screen you're seeing have the Elgato logo on it?

[void yew]

yes it has the elgato logo

[void yew]

my second pc obs

[coarse basin]

hi can someone give me some advice

regarding cabling

my setup has 2 levels to it

one with my consoles uptop

and my pc below i was wondering if it was possible to get capture card that i can plug in at my ps5 and and then bring down to my pc to capture

it would be easier to explain in video

[placid mica]

In this specific channel you are able to share videos and pictures (just not in general) to better illustrate your concern

[trail path]

hi, can anyone share any info about hdmi 2.1 splitters for hdcp bypass. I’m just curious if such thing is possible. Found this https://s.click.aliexpress.com/e/_EysAGHE

[past basin]

We're not permitted to discuss HDCP bypass on the server per the admins.

[trail path]

makes sense, thanks for replying tho

[past basin]

I mean what app? Are you getting signal that's coming and going? If so try swapping the HDMI cable or disabling any VRR tech like Gsync that might be running

[past basin]

Np, good luck with your search

[glad orchid]

When my audio transfers all it is is static

Any ideas

[warm olive]

Good evening, I got a el gato 4k pro. Tried to get it in my motherboard ( X870E Hero ) and it won’t read it, not even installing drivers or anything. I downloaded the utility app and it doesn’t read it either. Please help, tag me if you reply to me I’m asking in multiple servers

[agile cypress]

Hi guys, I'd like to record work meetings so that I can create meeting notes. This reddit post says that it could detect it: https://www.reddit.com/r/elgato/comments/1961or9/can_a_pc_work_pc_tell_if_it_is_connected_to_a/

Are there any workarounds for this? and maybe change the name that an elgate device will be detected as?

[past basin]

How many M.2 slots do you have in use? If you have both M.2_2 and M.2_3 in use on that board it'll disable your PCIe slot for the card

Apparently just using M.2_2 also disables it.

Though you can use M.2_3 on it's own and the slot will still get x4 lanes which is what you need

[past basin]

What kind of audio are you working with? Console? PC? Is the source HDMI or analog? What are you trying to capture, what specific capture card model are you using, and what sort of computer are you using (Windows or mac)

[glad orchid]

I am doing pc to pc

windows for both

I have a 4k S

[past basin]

Is the card being connected to a second computer for recording and just HDMI for the work machine? In theory you can hook it up in passthrough (GPU to card, card to monitor) and it'll usually just show up as your monitor. But pretty much any other config it's going to show up as the card without messing with the EDID. This would be an issue of course if you only have a single screen laptop.

Also before you look into that too far, check that your work's acceptable use policy actually allows recording. I've seen people get in crap for that before, always good to double check espeically if you work with any sensitive data and are planning to use a personal computer for the recording.

[glad orchid]

nah this is for my own fun not for work

[past basin]

How are you sending the audio over from the gaming PC to the streaming PC? Software like Wave Cast? Splitter app like Wave Link or Voicemeeter, or are you just setting the gaming comptuer to send all the audio over the HDMI connection?

Also if it's coming up as static make sure you're using standard audio, no spatial stuff or dolby encoding

[past basin]

That reply was to a different user

[glad orchid]

no just using default for both I was using voice meeter

I had it send all audio also to test and both ended in static

its not really any audio at all just strigh static

[past basin]

What's the sample rate set to on the gaming PC?

[glad orchid]

48k

[past basin]

When you were using voicemeeter was it straight split and send over HDMI, or VBAN?

[glad orchid]

to Be honest I dont know how to use Voicemeeter ever so I wouldnt know

[past basin]

Did you remove Voicemeeter when done with it? It's not still trying to route any of the audio through VM right?

[glad orchid]

I dont think so

I think it might through virtual input

[past basin]

Check that out - if it's still there remove Voicemeeter entirely and set the audio on the gaming PC to the HDMI out / Monitor / Capture card

I've run into issues before where voicemeter doesn't play nice with some setups - if it's still in the loop there it might be the root cause

[glad orchid]

alright I will give that a go

[warm olive]

Is this what u meant? @past basin

[warm olive]

The last yellow little thing goes out the the slot right?

[past basin]

Not quite, do you have a SSD installed in the m.2 slot labeled m.2_2 on the motherboard? If so it'll disable the PCIe slots data connection

[warm olive]

I do

But why does it say enabled tho?

[past basin]

I don't see it saying enabled there - I see Auto. Note the warning in the bottom left - if you set it to x8, it'll disable the M.2_2 slot instead.

While it's on Auto using the M.2_2 slot it'll disable the PCIe instead

[warm olive]

So what should I do

@past basin it’s my first of

Pc*

[past basin]

Make sure your SSD is installed in the M.2_1 or M.2_3 slots instead of M.2_2

[silent gate]

which capture card is best for switch 2 ?

[lone crypt]

Well, 4ks was sort of made for it, but any of them in current production would work great if you want a higher end one.
Not the Neo. Which wouldn’t be fully capable of all switch2 can do.

[pallid gust]

Good night- what’s the best way to setup the elgato and monitor/pc setting so I don’t get a performance hit when capturing and streaming? Two pc setup

[lone crypt]

Performance hit is primarily from encoding so just being on a second pc already eliminates that.
If you have a lot going on in OBS that could be a little resource usage. But same answer.

[pallid gust]

When I just play on my gaming pc without connecting there no delay but when connected to both pc there is

[lone crypt]

Play/listen on the game pc. It should look and sound exactly the same; streaming or not

[pallid gust]

The performance hit is in game on my gaming pc not the streaming.

[lone crypt]

The capture card in the second pc means anything besides playing the game… is happening on the second pc. So there is nothing using resources besides the game. No performance hit

[silent gate]

what about the 4k x ?

[lone crypt]

https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[errant star]

Hey guys i got very weird issue. I have an issue with my PS5 to elgato to pc where the capture card perfectly comes up on the Elgato capture software but when i try to switch my monitor to my PS5 it goes no signal on the capture software, and then comes back to the PS5, but the second monitor with the HDMI output from the Elgato Neo does not come up and goes back to my pc. anyway to fix this? i feel like the elgato hdmi output does work since the software does go no signal for a couple of seconds while switching to ps5 display. however it works sometimes when i jimmy around with the cables or i disconnect everything and reconnect everything. i have hdcp set off on ps5.

i switched monitor it worked temporarily and started doing it again

[lone crypt]

This sounds like EDID setting on the capture card.
Open the card settings in Elgato studio and try EDID mode display. Or merged, to see which one works better.
And when changing these settings, it’s good to fully restart all the devices just to make sure they all reset and resync.

[errant star]

Yea I tried both display merged don’t really make a difference

I’ll text to see if restarting device works

Test*

[lavish sky]

hey. i had a question about the elgato 4k X. What does “HDMI Out” help with?

I own a switch 2 and i was trying to connect it to my laptop

decided to get a high end to support it. The S didn’t have 2.1

[lone crypt]

The out is meant to connect to a display as you normally play the console.
The capture card sits in the middle of the console/display, creating a copy of the video feed on the connected computer.
This is called passthrough, and it always has lower latency than the captured image because there is no conversion.

[lavish sky]

ooh! What’s the USB C for? I’m on OBS and i have the Switch 2 HDMI + the usb installed and i see the game. does the elgato HDMI help make it run smoother?

i’ve been using an lower end capture card for a month so i wasn’t familiar that elgato uses 2

the ugreen brand

[lone crypt]

USB is how the capture card device connects to the computer doing the capturing.

A capture card adds a HDMI input to a computer. It will not do anything if it’s not connected to a computer.

[lavish sky]

ahh i see! Do you use OBS to get the capture or there’s a better one?

[lone crypt]

I like OBS. Can do so many things. Record/stream at the same time as you want. Add as many other bits of graphics and media or cameras and mic.

Elgato has their Elgato studio which is simpler for recording but also gives you access to the capture card’s hardware setting, if you ever need them.

[lavish sky]

Ooh okay! One last question (sorry for a lot of questions) About HDR, The switch 2 told me that it can set it up. Have you ever seen any instances where the screen looks washed out? I didn’t set mines up for my laptop yet but i wanted to make sure i wasn’t doing anything wrong when setting it up. Which settings do i avoid?

[lone crypt]

The thing I’ve seen a few times is the tone mapping getting stuck on or off when it shouldn’t be. Just need to open up Elgato studio and go to settings of the card and toggle that setting. If it’s wrong it will fix, and if it’s right to begin with, just needs to turn off and on again.

That’s what I’ve seen here. Usually it was over-contrast was the problem, but the opposite could happen, too.

Note that the capture card can only be addressed by one application at a time. So if you open studio you have to close OBS, and vice versa. They can’t both try to use the card at the same time.

[lavish sky]

Thank you so much. I really love this capture card. I’m glad i came to you for additional help. 🙏🏾

[lone crypt]

No problem!
Since this is about switch2, it had some quirks when it first launched so elgeto did make some specific documentation on that.
Here’s one

https://www.elgato.com/us/en/explorer/products/capture/how-to-stream-or-record-mario-kart-world-on-nintendo-switch-2/

[viscid sundial]

Yeah, the Switch 2 HDR is...not useful. There's a great YouTube video on it (dry becauase the guy is a tech) that gives some helpful tips. No idea if they'll work with the capture card, although I can't see why not.
https://www.youtube.com/watch?v=_BmkMcaqpX8

[lavish sky]

Awesome! Thanks again 🙏🏾 I can get a better understanding with this article.

[lavish sky]

Ooh! Thanks for this!

The HDR adjust option told me to make the right side invisible and it looked washed. So i adjusted it so 2 suns were not visible and it looks colorful. I’ll watch video for more info.

[copper belfry]

Hey guys quick question!

I have the elgato hd60x capture card and when i use it on my stream, the game looks great, but on my monitor is looks awful. Like SUPER bright. I have tried everything, could somebody help?

[stable night]

and normal the image seems to be a bit washed out without colors

[stable night]

Same

[copper belfry]

Still haven’t figured it out?

[stable night]

NOP

i change de hdmi cable but nothing

[placid kettle]

Anyone have any idea why my HD60X doesn't let me do passthrough past 1080P 60FPS from my Windows PC basically meaning I spent too much on this thing

The official support is being very unhelpful

[copper belfry]

brutha im on same page

[placid kettle]

yeah...

[copper belfry]

i have to pull up xbox remot eplay on my stream pc and and stream the dektop display LMFAO

[placid kettle]

woof

[copper belfry]

we got 3 guys right here with the same question

[past basin]

Does the display you're on support HDR? That looks like what happens when a SDR display gets a HDR signal - since the card supports HDR there are rare cases where the card cause a console to try outputting in HDR when it's not supported by the display

[copper belfry]

https://tenor.com/view/kevin-hart-help-me-gif-18351511120546678838

[copper belfry]

display as in monitor. correct?

[past basin]

What kind of monitor are you passing through to here? To confirm the card is hooked up in passthrough, with the GPU going to the capture card, and the HDMI OUT from the card going to the monitor, and USB going to the second PC?

[past basin]

Yes

[stable night]

can you hel arcsane

[placid kettle]

So it's going GTX 780 (which can do 1440P over HDMI) do my HDMI in, USB-C goes to my mac with the apple adapter, then that HDMI out goes to that 1440P 100hz monitor

[past basin]

This might be the capture being set to the wrong RGB range. What app are you streaming with there?

[stable night]

obs in second pc

[past basin]

Open your properties for the video capture source in OBS, and try chaning the RGB colour range from auto - I think you'll want to try limited there first. GIve me a second to boot up OBS and confirm what it's called in that app

[stable night]

ok

[past basin]

And that 1440p monitor is only getting 1080p signal? Does the gaming computer show the Monitor's name or the Capture card's name for the display in display settings at th emoment?

[placid kettle]

It shows Elgato HD60X or something

[past basin]

Yeah it's just called colour rage. Try it on Limited and it that doesn't help try it on full to see if that helps

[stable night]

my set in full

[copper belfry]

Gaming on ultragear Gaming Monitor.
The HDMI port on the back is connected to the Capture card in the HDMI OUT
THE HDMI port on the XBOX is connected to the Capture Card in the HDMI IN
USB-C is connected to the Capture Card and the USB is connected to the streaming PC

[past basin]

Okay, on the mac can you load up Elgato Studio (or Capture Device Utility if you were using that instead)? You're going to want to try changing the Input EDID mode. Specifically try setting it to Display so it passes along the monitor's EDID that lists availabel modes. You may need to reboot the gaming computer to get it to pick up on the change though

[past basin]

It's set full manually? Try limited then and see if that helps

[stable night]

ok

[placid kettle]

I'll do this in a bit, I'm not at home rn and just threw the question out. will try when i'm back

[past basin]

Does the screen support HDR though? If it's completely blown out with super brightness, it could in SDR only, or have HDR turned off. Because of the way it's hooked up the card could result in HDR getting turned on, on whatever you're capturing. Try turning HDR off on your console manually to see if that helps

[placid kettle]

Thank you so much! I just got to this and it solved me problem!! Really appreciate it and will be sure to come here next time instead of Elgato's crappy support

[past basin]

All good - they'd have gotten to that point in the checklist too eventually, but I know they can get a bit busy and replies an be slow. Glad to hear it's sorted out!

1440p is a particularly picky resolution for EDID issues anyway, because there's no official matching TV broadcast standard for it since it came over from the PC world instead

[placid kettle]

Yeah, my annoyance was the time it takes for replies to happen and like 2 or 3 times I got his with an AI reply which just felt like they didn't care

[past basin]

Might have been a copy paste too - they've got some premade templates for common issues.
Though if you were trying to go through the actual AI bot before using the link in #official-tech-support will let you submit a ticket directly and skip that

[void hazel]

hello should i use 4K CAPTURE UTILITY or Elgato Studio app for my HD60x?

[agile cypress]

Will this method work to keep myself same from detection from employer's software on my work laptop:

Recommended Method: Hardware-Based Recording (Lowest Detection Risk)
The most discreet approach avoids software entirely by using external hardware. This bypasses OS-level monitoring since no apps or processes are launched on the laptop.

Use a Capture Card:

Connect your laptop's HDMI output to a USB capture card (e.g., Elgato HD60 S+ or cheaper alternatives like Magewell USB HDMI Gen 2, ~$20–$150).
Plug the capture card into a separate recording device (e.g., a personal phone, tablet, or cheap secondary laptop).
On the recording device, use free software like OBS Studio (for PC) or built-in screen recorders (e.g., iOS Screen Recording).
Audio Handling:

For system audio: Use an HDMI audio extractor (~$10) to split audio to the capture device, or route via a 3.5mm splitter from your laptop's headphone jack.
For microphone: Plug a USB mic directly into the recording device.

[agile cypress]

I got 2 external monitors in addition to my work laptop, how will their software detect this configuration? as another external monitor?

[past basin]

Depends on how you hook it up - if it's hooked up in passthrough where the laptop goes the the card and the card to the monitor it will USUALLY show up just as the monitor. If you plug it in on it's own, eg for a cloned display setup so you can get the main laptop's screen instead, it'll show up as an external monitor with the Elgato name on it. Depending on EDID settings or if there are any issues this can happen with the external monitor configuration too - though by default it shouldn't.

[agile cypress]

how can i check on my end that it is indeed being detected as a monitor?

[past basin]

It'll show up in Display Settings when connected, as a monitor

As long as you onlyl connect it via HDMI it'll only ever show up as a monitor - the question is does it show up as a monitor with the name of your display (if you connect it in passthrough), or does it show up as a monitor named after the capture card?

[grizzled hatch]

i'm having trouble getting audio from my console into tiktok live studio , my headset is working out outputting my voice but I can't hear my game audio inside tiktok live studio anyone know why?

[warm olive]

I have the cam link

Camera turns on well and everything but couple mins 1-4 turns off

Camera is new

Canon r50V

Anyone knows ?

[warm olive]

@past basin

[violet rain]

can anyone help when i try to stream my capture HD60 S+ on discord it doesnt show anything but with obs it works

its connected with my ps5

[past basin]

Make sure OBS is closed first before trying to us it with Discord - only one app a time can use the card. If it's still acting up, try turning off Discord's hardware acceleration - that's been known to cause some really weird issues with screen sharing setups at times.

[past basin]

The camera itself turns off? Not familiar with the r50v. Check if there are any known overheat issues or if it's just setup to timeout after a few minutes of inactivity. You could also test if it's the camera turning off by doing the HDMI live view on your monitor or TV instead of through the camlink and see if it has the same issue there.

[brittle panther]

Elgato HD60 S
Windows 10
Nintendo Switch 1
AMD Ryzen 5 500, 1070 ti 8gb, 16 gb ram
Purchased an official USB A to USB C 3.0 cable from elgato spare parts section
Question/Issue: I bought a secondhand elgato HD60 S from Ebay. In elgato 4K capture utility I am getting an error stating " USB communication issue detected" Please re-connect game capture HD60 S to a usb 3.0 port. I have tried all of my usb 3.0 ports available. I tried getting my capture card to show up on OBS as well, to no prevail. Unsure of what to do next. I'm attaching a pic of the error I see.

[past basin]

Try USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html
Click the card on the left when you run it, and it should show you a summary section on the right with three speeds, port, device and connection. That can help narrow down where the issue is.
Also can you link the specific cable you bought? Does it have 5 Gbps stamped on the end, or the blue plastic insert on the USB-A side? The spare parts store has 2.0 cables for the audio gear and stream decks too - it woudln't be the first time I've heard of someone accidentally getting the wrong cable on the store

(If you filtered the selection to a capture card like HD60 X before selecting the cord, odds are it's the right one though)

[brittle panther]

https://www.elgato.com/us/en/p/usb-type-c-to-usb-type-a-cable-250-cm-98-4-in-black-fabric I think i see a problem here

This is what I see, what do you mean by card on the left?

[past basin]

Can you expand that collapsed root hub there in the middle? If the card is connected it may be under that

Should wind up with something that looks like this

[past basin]

Your card is currently plugged in, directly to the computer right? You shouldn't even be seeing the USB 3.0 speed error looking at that, it should be stating no capture device found

If you disconnect the card, give it a few seconds and reconnect it, does it show up in USB Tree View then? It'll usually op up a green highlight for the device that was reconnected if it can see it

[brittle panther]

ok i tried that and now I see it

[past basin]

Ah. High Speed on the connection.
The port is fine (companion port on SuperSpeed is the same physical port, that message just tells us it's running in 2.0 mode because something else is slowing things down).
Device is fine. But connection is High Speed which is 2.0. Usually that means there's a 2.0 adapter somewhere, or a problem with the cable (either defect, damage, dirty connections or incorrect rating).

In this case looking at the cable you lilnked, I think you accidentally ordered the USB 2.0 version. That's the one used with the Stream Decks and Wave Mics

(don't mind if the price is different, it'll show in $CAD for me)

[brittle panther]

darn, is there a 3.0 cable you would rec. I get then?

[past basin]

https://www.elgato.com/p/usb-32-c-to-c-cable This would be the correct speed one if you wanted to go through Spare Parts again (3.2 is also SuperSpeed, this is the HD60 X cable which is compatible with HD60 S).
Scratch that, just relized this is a C to C. I'm not seeing a C to A cable on the site at the moment for USB 3.0

Otherwise any USB 3.0 / SuperSpeed / 5 Gbps or faster cable should work. If you wanted to be safe I usually suggest getting cables made by a USB-IF member so you know they're correctly certified, if you don't just want to get the official spare https://www.usb.org/members

I've used Anker, Ugreen and Silkland on a couple of my setups when I needed other cables for example, since they all certify their's. I think Best Buy's in house Insignia brand is certified too.

I do like the Elgato one though since the new ones have the speed stamped right into the connector

Makes it a lot eaiser to keep track of them if I get them mixed up

[brittle panther]

Ok I will try and go to BestBuy for a correct cable now. Thank you Arcsane, I will lyk how it goes

[past basin]

Good luck - make sure to double check the speed. I think BestBuy will call theirs Data Transfer cables for the 3.0 ones, iirc. Most of what they carry are fast charging 2.0 but they usually have a 3.x if you look. I know mine tends to carry anker cables too. Thunderbolt 3/4/5 cables will also work if they don't have the proper USB 3.x ones - though they're overkill and more expensive they'll do if you're in a rush

[brittle panther]

Secured a USB 3.2 10 GBPS cable and verified correct operation. Thank you again Arcsane!!

[past basin]

Nice, glad to hear it's working!

[old copper]

so im trying to set back up my set up

im trying to remember how i had my arctis nova pro wireless setup

but while im trying to do that

i realized that the audio glitches when the visual capture is on screen

oh wait i remember now

its cause of the friggin cable

im using the original one

wait its not the original cable

it was the port in my pc i was using

[steep crystal]

<@&581565551495741448>

[agile cypress]

would this work on integrated gpus such as those found in a macbook pro with m4 pro cpu? I will connect an hdmi cable from the hdmi port of the laptop, to the elgate card, then to the monitor

[celest gull]

Can anyone explain what passthrough means on HD60X in terms of resolution. Like I can play at 1440p on my monitor but it only captures at max 1080p in recording software?

[lone crypt]

Yup. Passthrough is what goes on through to the display from the hdmi out port.
But the captured video sent to the computer, is limited to the available capture resolution and fps.

[celest gull]

Thank you for the explanation!

[flat whale]

Hi everyone I hope someone can help me with this I am trying to stream old retro games some colors are messed up if i go into the properties of my elgato and go to Video proc amp i am stuck with this where the one things i need are all grayed out. does anyone know a fix. the card im using is a 4k 60 pro mk 2

[real merlin]

Hello, I want to know what the issue could be with my HD60 X capture card.

I capture footage of my Nintendo switch gameplay with excellent quality for 30 minutes but suddenly the capture card starts to buffer and lag after a while. Does anyone know what could possibly be causing the issue?

[real merlin]

I use elgato studio with the HD60 X as well^

[eternal wasp]

and then it starts working again after you restart studio right?

If so, I have this same exact issue and have been posting it on reddit in hopes some devs answer about it but sadly nobody knows what the issue is. Super frustrating

[keen crater]

is there any Elgato EDID or firmware that can be flashed that removes the back-feed 5 V and an EDID table , so even when the streaming system powered down, it gets a disconnect event, always having to manually turn off the other monitor does come with some quirks sometimes cause the gpu still sees the feed. Elgato 4k pro

I know its great for active capture stability but its rather a nuisance when the feed never gets cut when ya shut the machine off.

Or at least give us a persistence toggle option in the software to disable it

[fading latch]

Apologies for the long reply. my tv in my room doesn't have options like that sadly. But besides that. What kind of cable would you recommend to get for the HD60S?with the one i have it's too small and a longer one would be nice. I tried to plug in via Type C To Type C cable i got and it won't accept that sadly.

[real merlin]

Yep, I also saw some users on reddit with the same complaints

I’m assuming that we will just have to wait for an update to drop or something to fix it

[eternal wasp]

I'd agree but this issue has been happening for months if not since the conception of Elgato Studio 💀

[steep peak]

what could be the problem here? longstory:
I've used this Elgato 4k60Pro capture card for more than a year now, 2 pc setup streaming on twitch, from windows, with obs. i'd took a break, didnt stream for like 2 weeks, there was no problem. yesterday i booted up the streamer PC, checkd, it worked fine, screen was ok as usually, but there was an obs and a windows update. i did both, than everything went wrong, 99% of my capture cards screen is green. Today i tried everything. Changed HDMI, changed the PCI slot on MB. Reinstall the windows full clean on the streamer pc, checked every driver update on both pcs, check if the resolution the problem, this is the same picture if i use HD, or 2K, 60fps or 144... i literally have no idea now, everything freshly installed... please. help.

[real merlin]

Smh, it is what it is I guess

At least I know it wasn’t just me so I can stop investigating further

[real merlin]

@eternal wasp I think that the display settings on the switch 2 might be the problem

I’ll look into it when I’m home

[south niche]

I'm adding a second console into my setup for streaming. Can I use an HDMI toggle switch with the HD60 S+ to safely switch back and forth, or do I need to do a cable swap each time?

[eternal wasp]

Ngl I doubt any of that will work 💔 I'll give it a shot just in case but, I already have HDR disabled at the least. I'll try setting resolution manually and disabling ALLM

[real merlin]

Lemme know how it goes

[past basin]

Type c to type C is fine as long as the speed is correct. It needs to be at elast USB 3.0 / SuperSpeed / 5 Gbps or faster. You could grab the USB 3.2 C to C cable from www.elgato.com/spare-parts . Third party ones should work too - though if you're going with third party I usually suggest buying cables from companies that are part of the USB-IF, so you know they'll be certified (https://www.usb.org/members)

Most cables out there at big stores are fast charging USB 2.0 cables though since most devices don't need USB 3 data rat es, so you have to pay attention to the fine print when buying one

[past basin]

This isn't a known or common issue. Is your preview also affected or just your recording/stream? A quality drop at 30 minutes sounds more like encoder problems, maybe from overheat.
Aside from that what firmware is your card on, and do you get the problem is you try a different app (eg Elgato Studio, 4K Capture Utility, OBS Studio, Meld Studio), and what are the system specs of the capture PC?

[past basin]

Are you only getting this issue with Elgato Studio? I have seen pervious reports of people hitting issues with recording in the app when the encoder hiccups (though hadn't heard of it in a while). If it's only happening in Studio and not other apps lik4 4K Capture Utility, OBS, etc, I'd suggest reaching out to #official-tech-support so they can route the report to the Devs, and collect any futher info or logs to look into it.

[real merlin]

I haven’t seen it on 4K capture utility but I haven’t used it much since it has like a second delay with the game footage

I’ll try the other apps though

I’ll come back to this later (I’m at work right now)

[past basin]

Studio uses a newer render engine too, so if you haven't already check that the GPU drivers are up to date, as I've seen that help with some other video issues with it. Usually it's reocmmended to use the studio branch of the driver if you're using an NVidia GPU as well

[eternal wasp]

Yup, it's ONLY studio sadly. I would use the 4K Utility Tool, but when watching playback through the app itself, it's way less smooth which is not ideal when I want to stream the gameplay through discord. I started using Studio because it's way more smooth.

I also don't ever have recording enabled, I legitimately only use Studio for the "capture window" and nothing else. I also find that when I tab out of the Studio app, that's when the issue is most prone to arising.

This is what that bug looks like in action: https://www.reddit.com/r/elgato/s/bsic9dYOuO

[past basin]

You're only usingh it to view the game, not record or stream? If so I'd try with OBS and use the Source Projector to watch in fullscreen and see if it has the issue there as well'

[eternal wasp]

If I keep studio "maximized" it's way less likely to happen but it seems like the app hates being minimized. This is on a 7800x3d and 5080 build on newest drivers as well 😭

[eternal wasp]

I've tried that! Both OBS and the 4k capture doesn't do this for me 🥀 I just like studio for it's ease of use (when it's not bugging out that is)

[past basin]

Fair - yeah if you haven't already mention that to the team through #official-tech-support so they can look into what's going on there.

Oh, and you should also make sure Studio is up to date. Some folks didn't seem to get the prompt when 1.0.1 came out

(the newest build has a pink icon instead of black is a quick way to tell)

[eternal wasp]

I'll mention it there and hope it helps them find the cause 😭 also I'm up to date AND I tried switching to the beta branch in hopes it would fix the issue but no luck on either 💔

[past basin]

I don't think there's an actve beta for it at the moment so that might not have changed anything at the moment. Only other way to get a different version at the moment would be to pull an older one from https://help.elgato.com/hc/en-us/sections/36773146296465-Elgato-Studio-Release-Notes

[past basin]

This sort of mostly full screen of greeen is almost always because the card isn't getting the full PCIe x4 bandwidth it needs. You can check that by going to the properties for the card in your source list there, and choosing configure video up towards the top. It'll give you a window like this. It needs to be showing a PCI connection of at least Gen 2x4 (Gen can be higher, but it needs to be at least x4). Some motherboards now share PCIe lanes with things like m.2 slots, so if you added any new hardware to the machine, it may have affected how many lanes are available on the slot you're using. In the event it is the PCIe bus not getting enough bandwidth the card also usually works on x1 at up to 1080p60 (though has a risk of issues), but then starts going gree if you go above that resolution or refresh rate

[steep peak]

the main problem here, is i used this card, in this pc for more than a year. without any change. without any problem. and from nothing it just does this mostly green screen problem without any reason

[past basin]

Did the resolution on what you're capturing change? But it's sitll best to confirm that it's getting the correct PCIe bandwidth first to either confirm that or rule it out - we can sort out what happened once we know if that's the actual issue

[steep peak]

nothing changed. but now i just checked, it says Gen 2x1

[past basin]

What motherboard do you have in that machine? Do you know offhand? (If not you can run msinfo32 and get the baseboard manufacturer and product which will identify it)

[steep peak]

Gigabyte B760 DS3H DDR4

[past basin]

Also you mentioned trying a different PCIe slot on the board earlier - did you move it back to the original already?

[steep peak]

yep. the 2x1 is the one that worked perfectly

[past basin]

Looking at the manual for that board, that should never have worked. All the slots are wired for x1
You might be able to get it at 1080p60 if you make sure what you're capturing is set to 1080p resolution, 60 hz refresh rate, but that board doesn't actually meet the requirements for the card, so anything above 1080p60 isn't going to work.

[steep peak]

bruh. no im confused as hell. it worked for almost 1,5 year 😄 so. i just needs a new mboard right

[past basin]

Yeah, or turn down the res on whatever it is you're capturing

Check the specs on the board closely - there's a lot like this that have a full slot but only wire for x1 or such.

I've no idea how that would have worked before at above 1080p60 though sorry, the card requirements and board manual (assuming it's not an error in the manual) indicate it shouldn't have

[valid belfry]

Anyone around to assist with a bit of help with a newly bought 4K S?

I've connected everything, tried all the trouble shooting and raised a ticket. My 4K S just doesn't show on device manager or studio. It's flashing blue then white then the light goes off. Showing passthrough to the monitor but it's like it just doesn't exist. Tearing my hair out here 😢

[past basin]

Doesn't show even as an unknown device? Using the original cable plugged right into the PC on a 3.0 or higher port? The light pattern you describe sounds like insufficient power which is usually a connection issue

Eg, plugged into an unpowered hub is the usual cause of something like that

[valid belfry]

It's plugged into the USB 3 C port, literally just taken it out the box and using the original cable.

And yeah it's not even showing as an unknown device.

[past basin]

Does it show up to something like USB tree viewer? https://www.uwe-sieber.de/usbtreeview_e.html

Also if any HDMI is connected disconnect that and see if it stays powered on (should have a white light like that)

[valid belfry]

ASUS Vivobook Pro 15 is the lappy it's connected to. Yeah I downloaded the tree viewer above to check and I can't even see it on that. Doesn't stay powered on with the HDMI disconnected

Passthrough works btw just not showing as a device.

[past basin]

If passthrough is working the card is getting power. Best guess is bad data line on the USB cable, or dirt in the USB port on the card or the computer.

Happen to have any other USB 3.0 / SuperSpeed / 5 Gbps or faster cable around you could try it with?

[valid belfry]

Just tried another one and got a device connected noise that's interesting

Lolll looks like the supplied cable wasn't working it's showing as a camera in device manager now

It's saying USB 2.0 detected though

[past basin]

Sure the cable used is 3.0 or faster? Most devices don't need 3.x speeds and ship with USB 2.0 cables (or 2.0 fast charge cables in some cases)

You can reach out to #official-tech-support about replacing the original cable - though any third party cable that's at least USB 3.0 / 5 Gbps should also do the job ( ideally use ones from USB-IF members so you know they're certified)

[valid belfry]

Yah I just checked with a couple I had lying around including the one that came with my Pixel XL Pro 10. Not ideal a brand new product ships with a defective cable though

[past basin]

Yeah, it's pretty uncommon for the cable to fail out of box. Not the first time I've heard of it - though probably the first time I've heard of it on 4K S

[valid belfry]

Unfortunate but it's no sweat it will get sorted.

[fading latch]

Good to know. More cables would be nice to have and with how many cables there are never really sure when to buy online so would go to the store or Amazon to buy it instead

[surreal fox]

I'm having some trouble with trying to capture audio over the Capture Card 4K X. My HDMI Input is plugged into the Gaming PC, my HDMI Output is plugged into my streaming PC, my USB-C cable is plugged into my Streaming PC, but no audio is travelling through, even with Wavelink setup, and set to play through the capture card, I'm looking in OBS, and nothing is happening. I'm currently using a KVM to switch between the two, and I can see on my OBS while on my streaming PC that the audio is still playing.

Any suggestions would be greatly appreciated, this is my first time really setting this up. (I also have the Stream Deck + Audio Mixer for Wavelink)

This is how the device settings are too, which I think is correct

Ok, so I somehow fixed it not capturing the audio, but now the audio is just incredibly choppy, cutting out basically every second. Now that fixed itself also. Audio cuts out maybe once every 10-15 minutes

[real merlin]

My firmware

[celest gull]

Hello I am having an issue with my HD60X in OBS when I swap to my monitor to play on. On OBS everything looks and sounds fine but once I swap over to my main monitor to play on the OBS output becomes very saturated and stays that way until I reset my switch 2 and don't swap over to play on my main monitor. Any ideas?

[past basin]

Okay, but are you seeing the issue with other apps too? It's important to narrow down if the problem is coming from the card or from the software. It's most likely the app in this case (studio being new occasionally we'll find someone who has some trouble with it). You can test with the older 4K Capture Utility or OBS if it's a Windows setup, or something like Quicktime or OBS Studio if you're on mac.

[past basin]

That sounds like when you switch the monitor around HDR is engaging or is incorrectly enabled. If you disable HDR on the Switch 2 for docked mode, does the shift stop?

[keen crater]

@past basin you here bud?

got question for you if you are if not its cool it can wait.

[deep dune]

hi guys! i'm having trouble with the capture software for my elgato capture card. for some reason it seems to work alright up until i click stream on my discord. then my capture card suddenly loses signal and if it comes back, it comes back with choppy audio quality and then freezes up again. has anyone else had this issue? everything is up to date in terms of updates or drivers

[celest gull]

it's no longer deep fried anymore on OBS! Thank you for the help

[past basin]

Ah, that was 5am my time, I wasn't still up. What was the question?

[past basin]

What capture card are you using? Also how do you mean it's losing signal? Discord wouldn't see the signal until it syncs up - are you running it card in another app at the same time? Only specific models support that

[sacred delta]

anyone can help

[warped ledge]

please state what you need help with

[sacred delta]

how to use elgato on multiple appds

apps

[past basin]

That depends a lot on which specific card you're using. Some have multi-app support built right in

Some would need to use Stream Link or something like a cam splitter app. Why are you trying ot use it with multiple apps anyway? In some setups you can get the apps to work together instead

[noble shale]

I am rocking the HD60X. However, I am having an issue with the 3.5MM audio for output. Can someone point me to the right direction? I am capturing fromt he Playstation 4.

[past basin]

The 3.5 mm on HD60X is a Line In jack for things like chat link, not an output. What specifically are you trying to do here?

[noble shale]

@past basin

I am throwing a tournament. So, I'll need an output for them to hear via speaker vs headphones.

Most likely a sound bar near the monitor.

but i may also need an actual speakers for the spectators.

[copper pilot]

I have my elgato connected to my PS5 as well as my PC. It's connected to my monitor and all just fine. I am able to play on my monitor. But when I open OBS or the GameCapture app it says no signal. I know it's connected or I wouldn't be able to play the game. So what's the issue and how do I resolve it?

Please and thankyou

[noble shale]

HDCP disabled?

[copper pilot]

idk those acronyms sorry

[noble shale]

@copper pilot PS5 Go to settings > HDMI > HDCP and make sure it's off

[copper pilot]

It's off but the issue is with all my consoles not just PS5

My xbox and switch all play it's just the GC app that doesn twork. I've downloaded all the drivers and reinstalled

is it possilbe they are making older capture cards obsolite to force us to buy new ones. Just like Apple?

I have a HD60

[noble shale]

As long as your console is set to the right resolution.

Example: If your monitor is a 1440p but the capture card can only do 1080. Then, you'll need to make sure your PS5 is telling to output at 1080 or else you won't get signal to the capture card device.

[copper pilot]

Sorry, I need you to explain this to me like I'm 5yo

Cause, the only issue I'm having is the GC App is not picking up a signal

everything else is working perfectly fine with the Elgato itself

[noble shale]

1: Do not have OBS and GC APP running at the same time. Close both and launch GC App .
2: Launch your PS5. Go to settings > Screen and Video > Video Output > Resolution > and set it to 1080p

The resolution may be wrong in the system causing it not to detect because it's outputting more than what it can handle aka no signal.

[copper pilot]

Thank you I'll give it a shot

But, how am I suppose to stream on twitch with all my edited banners if not through OBS?

[noble shale]

Once you seen an image on the GC App then you can close it and open OBS.

I use the app itself to make sure I am getting an image/audio before I use OBS.

Also, make sure you have the right drivers installed. 🙂

Which Game Capture App are you using ?

[copper pilot]

GAME CAPTURE HD

[past basin]

Ah, yeah, HD60 X's audio jack isn't going to give you an additional output, it's capture/input only. Do you already have the audio into the computer and are just looking for a way to connect more speakers instead of just the soundcard?

[past basin]

Passthrough works as long as there's power, so that doesn't always mean the data connection to the computer is working. If Game Capture HD sees the card it's connected via data though.
What card are you using that you're using the old Game Capture HD app? Those are all capped ato 1080p60, so make sure the PS5 resolution is set to 1080p and that 120 Hz mode, HDR, and VRR are all dsiabled.

[noble shale]

@past basin I may just need to find a way to get it out of the console itself. Because if i decide to pull audio from the computer then it will pull out commentary.

[past basin]

You could use a Chat Link cable with it and just plug in speakers instead of a headset on the headset jack on it. HD60 X has to be set to Analog audio mode via 4K Capture Utility or Elgato Studio to work with that.

Otherwise you'd probably need a mixer or mixamp that's compatible with UAC for the PS5

[noble shale]

Which I have but I am not taking a mixer to another country for a single day. Damn Consoles making it harder for audios lol

[past basin]

You could feed it thorugh the PC with audio monitoring for your mic off to exclude commentary

[copper pilot]

I have the HD60

[deep dune]

i have the HD60 X. It seems to work fine as I open the capture software and play through that, and it'll even let me put the window in OBS and stream that, but as soon as I click the Share Your Screen button on discord, before I even select the window, the game stops coming through immediately and says it lost signal

it might even come back after that, but there will be some choppy audio and it'll only come back up for like 10 seconds before losing signal again. i have no clue what's up with it but it is becoming extremely frustrating

[warped ledge]

Try OBS virtual cam if it’s like a stream. Also, you can share device and make sure to check the capture card audio.

[lone crypt]

Adding detail for what Vic said: the usb capture cards can only be addressed by one application at a time. So if you have capture utility or OBS open using the card, you can’t then also tell discord to use video from the card.
But OBS can create a virtual camera which discord can use. This repeats the feed from OBS so other apps can use it exactly as you’re trying to.

[deep dune]

ohhhhhhhhhhhh okay i see!!

[valid belfry]

@past basin remember my query the other day with the cable? Elgato support are sending me a new one but I had ordered a different one from Amazon the other day. Same issue as before where it's not even detecting the 4K S on my system. The new cable works when I plug my phone onto it

[past basin]

It was detecting as USB 2.0 before though right, and now it's no longer even getting that?

[valid belfry]

Yeah but that's with a 3rd party usb from Amazon so I'm not going to rest on that haha

https://amzn.eu/d/1Y9W5eQ

[mellow sluice]

Is there any roadmap for features being added to Elgato Studio? I guess at least feature parity with 4k capture utility.

[warped ledge]

#feature-request is your best bet.

[rough parcel]

Hey! Thanks for the help~

Yea TLDR I have a series X plugged into a 4k 60 pro mk2

[warped ledge]

So for the Capture card, what is your end goal?

[rough parcel]

View / Record in OBS at 4k!

60hz

[warped ledge]

The pcie card can handle multi-app and def. Get 4K 60, so this would work.

[rough parcel]

yea, it's PCIE and installed into a PCIE x16 slot

but... the Series X shows only 1080P

as available options