capture-cards

[worldly orchid]

Does this mean something it’s blinking

[honest roost]

anyone know why my elgato 4k pro keeps flashing "No Signal" then goes back to capturing over and over

[warped ledge]

Are you connected to any console or PC?

[honest roost]

dual pc

[warped ledge]

Try a different port.

[worldly orchid]

i have tried hdmi port two. will give it another go

same thing. black screen and the software is blinking.

[worldly orchid]

tried old monitor apparently KTC doesnt like elgato

fml

[honest roost]

bump

[frank cedar]

My hd60x elgato capture card isn’t working with my Nintendo switch, is there any way I can get help with this ?

One hdmi cable is connected from the switch dock to the capture card, one hdmi is connected from the capture card to my laptop and I have a usbc connected from the capture card to my laptop

But the capture card gives me a red flashing light

[frank cedar]

Well I’m gonna sleep 💔 if anyone knows what’s wrong with my stuff please ping me or something idk

[honest roost]

anyone know why my elgato 4k pro keeps flashing "No Signal" then goes back to capturing over and over

[trim hemlock]

So I have a laptop I want to use OBS on and play games on my PC, I play Valorant & GTA RP - which capture card would people recommend? Would the HD60s be ok or too old now?

[past basin]

Sorry, wound up losing to the cold and crashed early last night. I'll try to take a look at this after.

[honest roost]

thoughts

[past basin]

to clarify here, you have the monitor hooked up in passthrough and to the PC at the same time and are switching inputs? On some monitors the inputs actually turn off entirely when you switch modes which can cause problems with the xbox getting the right mode from them - so if this issue only started with the new monitor and works ont he old one this might be what's happening. If you power on the Xbox while the monitor is already on HDMI mode does it kick in? (You might have to disconnect the PC to get the monitor to stop switching modes).

You might also want to try setting the Input EDID Mode on the card to Internal so it generates it's own display settings for the xbox when the monitor mode isn't on HDMI to see if that helps (this is in the side pullout on the right in Studio) .

That said the new monitor might be using DSC too, which would interfere with capture. It's unlikely though - I can count the monitors I've run into that use DSC in all video modes even lower res/refresh rates on one hand.

[past basin]

If it's flashing on and off occasionally, there's a few possibilities. How often does it drop to No Signal though - are we talking seconds or minutes?
First I'd test with disabling VRR/FreeSync/G-Sync in your games if it's on - if the monitor and capture card don't agree on VRR specs it can result in intermitting timing problems.
The other common cause is the EDID modes where the monitor and capture card don't agree on display timings exactly. To test that I'd try using 4K Capture Utility or Elgato Studio on the streaming/recording PC to set the input EDID mode to "Internal", then reboot BOTH computers to resync everything (past experience has taught me this is the most reliable way to make sure they get the new settings synced up right). This should tell the gaming PC to use the display mode list (EDID) from the capture card specifically so it won't choose a timing that's off-sync with the card. This setting for Input EDID Mode is in settings under device in 4K Capture Utility, and on the right side pull out for settings in Elgato Studio.

[past basin]

More info would be useful here - has this ever worked? Switch 1's display modes should generally be compatible with HD60 X, so there might be a config issue somewhere. Red flashing light usually indicates a signal problem - though it can also indicate issues communicating with the PC. What app are you using with the card? If you're using 4K Capture Utility or Elgato Studio they can detect some common errors that can crop up here that third party apps like OBS Studio can't identify with the card. Also are you getting just a black screen or a Elgato - No Signal screen (or even a resolution scaling error)?

[past basin]

HD60 S would probably still work - but it is an older card. It's limited to 1080p60 at highest, with no HDR, VRR or high refresh rate support, even on passthrough. I would generally recommend something newer - HD60 X, 4K S, etc - but some of this depends on what resolution and/or refresh rate you want to capture at, and if you need support for anything like HDR. The spec of the streaming laptop may also come into play - eg, if it only has 5 Gbps USB ports, there's no point in getting 4K X over a card like 4K S, as 4K X uses 10 Gbps for the higher end modes.

4K S is probably the general suggestion at the moment without knowing more about your setup, but with more specifics we could make a better suggestion.

[trim hemlock]

1080p is all I'd need, as for the specs of the laptop I'm not actually sure lol

[past basin]

HD60 S works if you already have it or can get a good deal on it used then. But if you only need 1080p at 60 hz, HD60 S+ and Game Capture Neo would also work (as would any of the newer and higher end ones of course).

I wouldn't go older than S though, if you can, since older cards used USB 2.0 and has more compression and video latency. They'd still work, but unless you're getting them for pennies used, probably not worth it.

[honest roost]

currently edid mode is on display and edid (internal) is on default so just change edid mode to internal

[past basin]

Yeah, change Input EDID mode to Internal, leave the EDID (Internal) on default for now - that shows the console all available modes the card supports instead of forcing it to use one specifically.

[honest roost]

also for more information, i am passthroughing 1440p 240 hz to my main monitor, my streaming pc is a laptop with a pcie enclosure that has 120w power supply

[past basin]

Passthrough 240 Hz? That's going to limit capture to 720p. You might be better off with cloning (or software cloning with extended display mode) if you wanted to capture that signal in 1440p isntead. But it should still work, just limits the avaiable resolution on the capture to keep up with the high refresh rate.

[honest roost]

720p is fine

720p 240?

[past basin]

yeah

[honest roost]

yea that’s fine

[frank cedar]

I was using elgato game capture HD, it didn’t give like an error or anything, the game footage just didn’t show up at all, like it didn’t detect that the capture card was plugged in I guess

[past basin]

Game Capture HD shouldn't work with HD60 X generally. Are you on a mac by any chance? That's the only version of Game Capture HD I'm aware of that'll work with HD60 X. If so you might want to try the newer Elgato Studio app

[honest roost]

also cloning meaning having a extra display show up in my display settings

[frank cedar]

No I’m on windows

[honest roost]

and cloning the main monitor screen to the 4k pro

[frank cedar]

Does elgato studio have game capture functions as well ?

[past basin]

Yes. Game Capture HD was replaced with 4K Capture Utility for newer cards, and that's being replaced with Elgato Studio. 4K Capture Utillity currently still has some features Studio doesn't like the Flashback recording, but Game Capture HD is a really old app. It won't get firmware updates for HD60 X if you need any updates for example.

[past basin]

Kinda - when cloned it'll just show two as one. But cloning right from Windows does lock out using HDR.
But yeah, with any luck the EDID change will help

[honest roost]

also changing edid options to internal it makes it so it shows elgato 4k pro in display settings instead of my actual monitor

[frank cedar]

I see, I hadn’t known that game capture HD is obsolete

[past basin]

Yeah - that's expected. EDID contains the identification data for the monitor, so on internal mode you get the card's string, not the monitor's - but also get the timings list from the card which should hopefully clear up the no signal issue

[past basin]

Yeah, was End of Life'd in 2018. I think there was one later update to fix the Twitch integration on it since, but nothing else. With any luck one of the newer apps will tell use why you're getting the error light on that card

[honest roost]

but with internal, in nvidia control panel it only shows 144hz for 1440p

[past basin]

Ah. Does it at least fix the flickering No Signal screen? That'd at least tell us if we're going in the right direciton to track down the issue

[frank cedar]

I can’t test it out rn cuz I’m in college classes rn but, will elgato studio like automatically tell me what’s specifically wrong if there ends up being an error or anything ?

[past basin]

Depends on the cause - if it's something like USB connectivity, it can.

[honest roost]

haven’t tested yet, changing my hz etc made my screen go black

yea after pc restart nothing

weird but it shows up in the capture utility preview

[frank cedar]

Alright I’ll try it out later, thank u for the help !

[past basin]

Bleh, the monitor and card may be out of sync on settings more than expected there. Okay - let's try something else. We can pull the EDID from the monitor and try loading it into the card to see if that helps at all.
You'll probably have to set the EDID back for now and reboot to get the screen up again for now.
After that you'll want a copy of Custom Resolution Utility (CRU). We can use that to select your monitor on the gaming PC, export the settings as an EDID file, move that to the streaming PC, and set it as a specific Internal EDID on 4K Pro

[honest roost]

okay so back to display mode

yea when back to display mode monitor showed up again

[past basin]

Yeah - the monitor doesn't like the timings the card was using there. So we'll get the monitor's EDID load it into the card and set it back to Internal using thsoe specific settings to see if that works

I've seen it fix sync problems at 240 hz a couple times so far

[honest roost]

but it’s doing the no signal thing again

okay i’ll try

cru 1.5.3 is ok?

[honest roost]

i just pressed export

then inported into 4k capture utility

it shows a yellow triangle in the drop down in edid (internal)

[past basin]

Does it give an error on mouse over?

[honest roost]

wdym mouse over?

[past basin]

When you put the mouse over the triangle does it pop up a description?

[honest roost]

it doesn’t

[past basin]

I've never seen it do that before - but I also usually do this with the newer Studio app

[honest roost]

i can try with the newer app

[past basin]

I'd try it anyway to see what happens - worst case the card won't pick up signal at all

That works too

[honest roost]

what’s the newer app?

[past basin]

Elgato Studio

[honest roost]

alright what do i do in the studio?

[past basin]

Hit the button up top to expand the side panel and you'll see the same options roughly

Set it to Internal EDID Mode, and turn onn custom EDID

Then you should be able to load the one you exported the same way

[honest roost]

i double clicked it from my files but it doesn’t show up

did i export it incorrectly

[past basin]

There's not too many ways to export it - custom EDIDs aren't usually something we do often because there's a lot of potential hiccups though. I've just seen it specifically help with issues at 240 Hz. Give me a few minutes to check something

[honest roost]

alright thank you

[devout wyvern]

so yeah i see a 4k60 pro mk2 pcie card, its 110 euro. seems like an amazing deal considering the newer gen hd cards (both standalone and pcie) are over 130 euro, problem is just pcie access.. my motherboard disables pcie2 when the 4th lane of m.2 ssd's is taken

xbox currently streams 4k to a 4k tv screen, i can take it over through xbox's remote play functionality, but screen quality then downscaled from a 55 inch to 27 inch screen, plus max 2k.. it seems to barely give good quality, so i was thinking of buying a capture card and move the xbox to the room my pc is in, but yeah you see my issue here..

[past basin]

Yeah, try exporting that again. I can't import the file you linked either

[honest roost]

is there any other ways other then using cru?

[devout wyvern]

one day im willing to setup a pc that can handle obs livestreaming (dual pc'ing), but im pretty sure my old 1050ti cannot output 2k to twitch, while my 4080 has zero issues doing both heavy duting gaming and livestreaming on the same pc, so until then i cannot practically get a pcie card in my pc

[signal vector]

since you are just recording you might be able to do an IP steam and then record it from vlc on your pc or something

[past basin]

Yes, but not ones I'm familiar with

There are other EDID apps out there, this is just the one I know how to use enough to walk someone through it

[devout wyvern]

recording the xbox, sure. straight livestream to twitch, also yes.

i can stream to twitch from the xbox itself ofcourse, but i would love to have my OBS scenes on it, then you're already looking at the ecosystem of having it on my pc

[honest roost]

there is multiple of the same monitors?

[devout wyvern]

too bad xbox games refuse to play on windows..

no idea how to do an ip stream, and idk why remote play (which is the same thing i guess) sucks with the quality when both devices are using ethernet

[signal vector]

that may change soon with all the windows xbox handhelds

[past basin]

Setup remote play with your console if you have direct Ethernet cabling.

Then you can app capture it with something like OBS

[devout wyvern]

its on but the quality is shi

[past basin]

For remote play? You're not setup for cloud play instead are you?

[past basin]

Yeah, that's just because there's multiple EDIDs loaded in and out - it's normal

[devout wyvern]

i dont have access to cloud play as i cancelled my subscription months ago

Remote Play's quality seems to be 720p, my monitor supports 2k and the tv its connected to is 4K quality

[past basin]

It should be 1080p

[devout wyvern]

ah thats why the quality looks terrible then

half the pixels on my screen

[honest roost]

msi 2 loaded

[past basin]

Your other option would be move your m.2 SSD into a Thunuderbolt / USB 4 enclouse if your motherboard supports one and use it that way to free up teh PCIe lanes for the capture card

[past basin]

Interesting. Not sure why it's rejecting the others yet. Just quietly won't load them.
Guess we'll see if that MSI2 one helps

[honest roost]

when i load the msi2.bin it says out of range

and there is no display on any of my monitors

[devout wyvern]

i've looked into the extremely high speed channels my pc has over USB, unless i want to have the ssd become 80 degrees in a single game session i dont think i should

[past basin]

May have to reboot both setups again since we've been playing with EDID settings

[devout wyvern]

i have a small enclosure but it definitely does not remove heat from the ssd generating it

but yeah, im guessing capture card over PCIE would be the best bet, no?

[past basin]

The 40 Gbps plus enclosures generally work like a headsink. Stay away from 10 Gbps ones like USB 3.2 Gen 2 anyway if you want closer to full speed

[devout wyvern]

i wonder if i should buy the 36 month old 4K60 Pro card then

[devout wyvern]

oh no, this one really has no heatsink at all, lol.

[past basin]

Depends on what you need to capture with it - all my currently connected capture cards are USB - like 4K X

[past basin]

I mean the enclosure, not the SSD

[devout wyvern]

yeah the newer 4k gens are.. over 200 euro

its ridiculously expensive

[honest roost]

my enclosure is a 22gbps could that be why?

[devout wyvern]

yeah the enclosure doesnt heatsink, its just keeping an ssd in there, thats all

ooo damnnnn someones selling an elgato green screen for 80 euros right now

i still need a green screen and new ones are 200 too

[past basin]

If it works, it works. NVMe SSD enclosures are generally slower than PCIe lanes though for direct data access - so the faster the better.

[honest roost]

i mean for the capture card

could that be why it’s flashing no signal

[past basin]

That's par for the course for 4K Capture Hardware with high refresh rate support and uncompressed video (as opposed to cheap 4K60 capped MJPEG only setups)

[honest roost]

this is the one i bought

[past basin]

Wait is the capture card in a PCIe enclosure?

[honest roost]

yes

[past basin]

Uhh. I don't know tbh. That's not an officially supported config. But the card only needs PCIe 2.0 x4 so as long as that slot has 4 lanes active I THINK it'd be okay

[devout wyvern]

hmm ok, well im seeing a hd60x that supports 4k according to marketplace 2nd handed for around 100 euros, non pcie

newprice is 140

[past basin]

Yeah - HD60 X will passthrough 4K60 to the HDMI Out, though it can only record at 4K30 from that 4K60 source.

Because of USB bandwidth limits and the fact it works with NV12 uncompressed generally

[devout wyvern]

what about 2k? my monitor (2k@165) and twitch streams are 2k@60

[honest roost]

yea with the exported edid non my monitors showed up

[past basin]

iirc, if you're not using HDR it'll do 1440p120 passthrough, 1440p60 record

[devout wyvern]

i refuse to go to 4k without a proper video card

lol

[past basin]

let me dig up the chart

[past basin]

Try Merged EDID mode then and we'll see if that does any better

[devout wyvern]

yeah i wonder if ill have an issue cuz i never seem to have screentear issues on 120fps games either

[past basin]

Yeah HD60 X can do 1440p120 passthrough, and record at 60 fps from that https://e.lga.to/HD60X_Resolution (if you want HDR, recording drops to 1080p 60)

[devout wyvern]

xbox is setup to use hdr but i dont use hdr if i move it to my monitor

i guess i could just go for that one or be future proofed and buy the pcie only version that does native 4k

[honest roost]

well it’s not flashing no signal when i lower my hz down to 144

in display mode

@past basin wow it hasnt flashed no signal once when i made a custom resolution to set hz to 239

[past basin]

Ah, hopefully that's all then. It did sound like a timing mismatch, which is all set via EDID

[honest roost]

thanks for the help tho

[agile pelican]

PSA: I’ve been messing with this 4k pro for hours and it seems to get the best HDR recordings in OBS you have to set the capture device window resolution manually and DONT touch anything else in that panel. Then go to advanced in OBS and set your HDR color format to PO10, color space to rec.2100 and use full range. If you don’t, the YouTube videos won’t look right or never process in HDR. Hope this helps someone

[past basin]

No worries, glad it seems to be sorted out.

[honest roost]

kinda weird lowering 1 hz fixes it

[past basin]

Capture Device Window Resolution? Are you not running your card as a Video Capture Device source direct to OBS? Bet yes, setting P010 and Rec 2100 are required to be set as noted in the guide for it https://www.elgato.com/ca/en/explorer/products/capture/record-hdr-gameplay-with-obs-studio-and-elgato/

[past basin]

Might not even be a full 1 hz. eg 60 and 59 are shorthand for 60Hz even (PC) and 59.94 (60 Hz per NTSC broadcast spec). But just that little bit off would likely be resulting it eventually dropping sync.

So 239 might be 239.xx

[honest roost]

also one more thing how can i check how much delay if theres any?

like having it through passthrough wouldnt there be delay to my main monitor

[agile pelican]

Yes I am running the way. I found if you don’t leave the settings at defaults in that capture window it messes up the colors in the recording a bit. Makes them too saturated. So basically you are just allowing the PS5 to send what’s it’s sending to OBS

[past basin]

Why are you capturing the capture app instead of capturing the card's video directly though? That's going to add a lot of potential hiccups. Generally I'd suggest using the video capture device source in OBS, and if you need another window to look at the game on use the OBS Source Projector

[past basin]

Passthrough should avoid adding delay (or at least any delay you can meature without dedicated hardware). It's basically like having a spliltter inside the card that splits the signal before it goes through any of the processing steps that convert it for the PC to use (which is where the latency starts coming in)

[agile pelican]

no I am using it direct as a video capture device in obs sorry for the confusion. All is well. I use full range instead of limited though as described on the instructions you linked. I think it looks better. no game audio delay either when i set the video capture device to "capture audio only" and use my mic through my scarlett interface in OBS as an audio source

[past basin]

Ah, good. Misunderstood. Glad it sounds like you got it all sorted out

[urban dawn]

Hi, I'm having an issue with my iphone 16 pro and ipad air (2024) where it goes to black when connecting to my capture neo

i tried tweaking many settings but no good results

passthrough is the same

the cable is fine, I just bought it and works directly plugging in

[keen crater]

Your 1050 could do 2k to twitch except it cant use av1 encoding , so you would be doing 2k over h264 and ya it will look like a block of cheeze at 6000kbps

[keen crater]

passthrough has 1 frame of delay. its pretty much impeccable . There is no true 0 latency for any capture card.

[past basin]

Less than a frame, closer to 1-3 ms (depending on the hardware) iirc. Like you need some serious testing gear to even detect it.

[pastel mesa]

https://www.orei.com/collections/1x4-hdmi-splitters/products/1x4-hdmi-splitter-w-audio-out-1-in-4-out-ultrahd-8k-edid-bk-104 quick question about this I have an elgato hd 60s connected to a nintendo switch 2 and I wanna buy a new splitter that supports 4k 120 but this one has support mentioning it does not support elgato due to hdcp????

Can someone confirm if the hdcp retstriction is due to movies or Id be fine with this on a switch 2

[past basin]

There's no HDCP on Switch 2 unless you're running protected content (eg video streaming apps like Netflix). It'll be fine for games

[pastel mesa]

yeah but does the splitter itself have hdcp?

or is it compliant

this is in the support page

[past basin]

That's because people used to use their older splitters with consoles like PS3 that had always on HDCP instead of the kind where it's only one for protected content. Their gear is HDCP compliant now so it correctly handles HDCP when the source is running HDCP (for legal reasons). For Switch 2, unless you're trying to run Netflix or something it'll be fine.

[pastel mesa]

ty

I use splitters because I have a TV I like to play games on while a monitor and the capture card for streaming

I really hate moving that hdmi plug everytime

[past basin]

Ah, I use a HDMI switch for similar reasons, though for switching consoles not outputs. Keep in mind that splitters can cause issues with display mode negotiations - some work fine some may interfere with EDID settings, which are not adjustable on the old HD60 S - so I would check the thing is returnable just in case you do have compatibilty hiccups

But if there are hiccups it shouldn't be from HDCP.

[devout wyvern]

yeah thatll be hell lol, btw twitch upped it to like 8000kbps, but the total is 20mbps being sent over to twitch

[warped ledge]

I use a switcher for this reason.

[vivid surge]

Hi I bought an elgato 4k S Capture card and have been dealing with a bit of an issue. When i stream and use it for like the first 20 Minutes its perfect but after that it gets laggy borderline choppy. I talked it over with some friends and they said i need to switch the cords to 8K. did that and it did smooth it out but some games still lag very noticably. Id appreciate any help or ideas on how to fix it

[past basin]

This may be a software issue as well - do you get the same issue if you use the card with another app like Meld Studio or OBS?

[vivid surge]

i mainly stream with OBS

but its strange its almost like it cant handle certain games. With the 8K coord Pokemon stopped lagging but No More Heroes or Overwatch is laggy

which doesnt make sense cuzz i upgraded from a HD60 S+

[past basin]

So you're seeing the same slowdown both using Studio and using it as a Video Capture Device in OBS?

Safe to assume it's in the preview too, not just the recording or stream

[vivid surge]

Slowdown during streaming and after streams and app shutdowns it still lags

its like i get half an hour of smooth playthrough then lag

[past basin]

But it's in the preview too, right? I want to rule out encoder slowdown on the PC side - can happen if you hit thermal throttling over time or something for example

[vivid surge]

Not that tech savvy. By Preview do u mean the capter i use in OBS?

cuzz that is 1 to 1 an exact copy

Smooth then lag

[past basin]

I mean the view you see in OBS. Like is it visibly choppy in OBS when this is happening or do you only see the effect in your recordings or on stream.

[vivid surge]

checking now

Preview looks a bit smoother than actual gameplay on Elgato Studio

[past basin]

Wait you have both open at the same time?

[vivid surge]

usually while streaming but rn obs isnt running

[past basin]

Generally you should only be using one or the other - the card is only accessible to one app at a time.

[vivid surge]

I used to use the 4k Capture Utility but since the upgrade it it isnt compattable

[past basin]

Are you trying to screen capture the other capture utility instead of adding the card right to obs?

[vivid surge]

So im playing it on Elgato Studio. Streaming that screen as a capture in OBS

[past basin]

Yeah, that's generally not the way to do it. You should usually add it directly to your OBS Sources as a Video Capture Device. If you need to see the screen without your overlays and such, use OBS Source Projector to pop the card out to another window or even fullscreen. The way you're doing it can impact performance and video quality

The card would get added to OBS the same way as older ones like HD60 X so you can follow the setup guide here: https://www.youtube.com/watch?v=27fYbUln-Vg
If you need to hear the card through OBS go to the advanced audio properties (in the Edit menu or using the gear icon on the audio panel) and set the audio monitor option to "Monitor and Output" - by default it's output only so you don't hear it through OBS in case you already hear it somewhere.

[urban dawn]

Bumping this

[past basin]

Set the input EDID mode to Internal, and see if that changes anything

Also are you using the official Apple HDMI adapter? Their gear can get picky with some of the third party stuff

[urban dawn]

I did and still nothing

[vivid surge]

This doesnt really do much on my end tbh. is there another app that i could use u know of? i feel like since i changed from 4k Utility to Elgato Studios its just been a mess

[urban dawn]

no, just one I found on Amazon but when plugging it in directly to my monitor it was able to display

[past basin]

So adding it directly to OBS didn't change anything?

[vivid surge]

didnt even show up when i tried

[past basin]

Did you close Studio first

Only one app can use it at a time, the other gets a black screen

[vivid surge]

ya i had it closed while i was trying to fix the lag. Just opened it to try ur method and it didnt do much

[past basin]

Then you have other issues if OBS can't access the card directly.
Make sure Studio is closed, and restart OBS before you try to add the card to make sure the card is released correctly before OBS polls connected devices to see what's available. In rare cases you might have to restart the whole PC before adding it to OBS if the card's access is locked for some reason

[vivid surge]

ill restart real quick and try again

[past basin]

Meld Studio is another option you can try if it is a software Hiccup and OBS doesn't want to play nice

[vivid surge]

Im back and it smoothed out!!!!

Thanks so much

know any plugins that i could use to get a blow up of it on a second moniter?

GOT IT

Thank u so much!

[past basin]

Sorry, was away a minute - take it you found the built in projector mode? Glad to hear it sounds like it's smoothed out

[tawny wasp]

Is there a way to hear gameplay audio and microphone audio in stream labs?

[past basin]

Should be the same setup as OBS - they run on the same backend code.

Add the card as an Video Capture Device, then make sure monitor and output is set for the monitor option on it. Then either select the mic in the audio settings for mic/aux in the main settings under audio (aka global audio settings), or add it as a Audio Input Capture to the sources list directly.

If you're having issues with monitoring, make sure in the main audio settings, under the advanced section, the monitor device is correctly set to whatever you want to listen on

[urban dawn]

capture card still working fine with my switch

but just wont work with my mobile devices

[past basin]

That's showing source in 1440p HDR - what resolution does that adapter output at? I don't recall their adapters doing 1440p. If you change the other Internal EDID option there from default to 1080p to lock it into 1080p mode, and disconnect and reconnect the HDMI connection, does anything change.

[urban dawn]

the adapter outputs at 4k30

I changed the EDID internal to 1080p but the video input is locked at 1440p, is there a way to change that to 1080?

oh nvm

1080 now, but still won’t work

plugging directly to my monitor outputs just fine tho

[past basin]

You can try the EDID Input mode as display

But some of those adapters don't play nice with capture for some reason - the Apple branded one is what support will recommend

[urban dawn]

yeah nah still no luck :/

[urban dawn]

$70 for that is crazy…

[quick spruce]

hey guys, anyone know why my elgato 4k60 pro isn’t showing up anywhere not in 4k capture nor in device manager, i’ve installed and seated properly, in the bottom pcie slot, got a z790 ud ax mobo, i’ve tried everything, i just unboxed it 🫩

[warped ledge]

Dis you install the drivers?

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

[quick spruce]

yes, found the fix, turns out i had to change my pcie link speed from auto to 2x

[iron mica]

Any ideas why the only game my HD60X has audio lag on is COD? (Ps5 to pc) When BO6 came out I started having issues. I initially thought it might be my pc but I just got a brand new pc and same issue. I don’t have this issue with any other game.

[vast plank]

I have a Elgato capture card connected to my stream pc then hdmi cable connected to the capture card then into the gaming pc. Everything works fine but when I go into games the game obviously detects 1 monitor as I have duplicate the displays but the in game settings would be for example 1440p which is correct but the scale is set to 200% which is incorrect for my monitor. It sets it to the elgatos display scale rather than the monitors. So in game my mouse cursor and my entire display becomes way more zoomed in. Can anyone help me with this issue?

I’ve tried change the scale and display resolution so they match before cloning/ duplicating the displays but that still didn’t help

[lone crypt]

This seems like a windows desktop scaling thing.
I think you need to set display scaling to 100%.
You didn’t say which capture card but there are some older ones that didn’t support 1440p natively and you might need to scale the resolution on the duplicated display.

I’ve also seen people end up with the duplication going backwards before, so watch out for that.
Finally, since they’re so much more prevalent, nvidia has some shaky display drivers lately so, there’s always a chance weirdness is coming from that when talking about duplicates.

But since you said it’s the mouse I’m fairly certain is desktop scaling, and not a resolution issue.

[vast plank]

The 4k X capture card and I have set to 100% as I’ve stated as in the desktop the display is fine only when I load into games that the scale goes from 100% to 200% automatically

[vast plank]

Absolutely it’s not a resolution issue and definitely scaling issue but I’ve tried everything possible to fix it

[lone crypt]

Yeah my guess is that’s what windows would do if it interpreted the display as being twice or half the size. Since that’s what desktop scaling is for.
Can you disable the scaling completely? I’m not sure the options and not at a windows computer

[vast plank]

The scaling is 100% which is the recommended and the displays are duplicated

There’s no option to disable it

I can provide some screenshots in a min if that helps

[lone crypt]

Well something is making it change…..For testing, you could see how things work when setup as passthrough instead of duplicated display.
Downside is the passthrough will only work when the capture card is powered. So if you don’t always have your stream computer on it’s not a permanent solution.

[vast plank]

I’ve tried the screen projection method but it defeats the purpose of having two pc as I would have still open obs

[lone crypt]

The other thing to check out is EDID settings on the capture card. Usually these don’t need to be touched in duplicated mode, but maybe changing them will change something. If the EDID is telling the computer something that makes it scale wrong.

[vast plank]

How do I check this?

[lone crypt]

Eh, not entirely.
I use projector on mine because it solves a lot of problems with resolution, frame rate stability, and color space scaling.
OBS uses less than 1% cpu to project a preview.

[lone crypt]

Install 4k capture utility or elgato studio, settings for the card are in there.

A passthrough setup might reveal something, too

[vast plank]

That’s the other issue everytime I try to install it there’s some sort of issue with downloading the file

[vast plank]

I’ve never tried pass through how does that work?

[lone crypt]

Just like a console.
GPU > capture input, capture output > display

[vast plank]

Okay I’ll try these and get back to you

[lone crypt]

Be prepared for checking different EDID settings when doing the passthrough setup.
The idea here is that the card has to report to the GPU what resolutions it’s capable of, and this has to agree with the display on the other end. So there are different EDID modes to make sure everything has the info and can agree on a resolution and sync.

[vast plank]

I keep getting this when trying to download the 4k utility software

[lone crypt]

Oh I’ve seen something like this before.
The package is calling a slightly different version number from what it actually is.
I think renaming the file to be the exact name it’s asking for might help.

Or try Elgato Studio. That, I think, also will have access to the EDID settings for that card.

I’m actually not sure if that’s windows fault or something set wrong when the installer was packaged….

[vast plank]

let me try it real quick see what happens

[past basin]

You can also try grabbing the older version it's looking for from https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes and point it to that. That can unblock this. This happens sometimes if an older install of the app was there and didn't get cleanly uninstalled or is just having issues updating.

[vast plank]

should i just download an older file or just place it in the folder?

[past basin]

Yeah, just download the older one since it's asking for 1.7.10 there. Point it to wherever you put that download when it asks for it and with any luck it'll fix things.

Alternatively try reinstalling the old version it's already looking for and then run the update from settings inside the app

[vast plank]

So what do I change here

[lone crypt]

Depends how it’s setup. Duplicate, passthrough, etc..Looks like it’s working?

[vast plank]

its duplicate but again the issue is the scaling changes when in game

[lone crypt]

I think display is probably wrong if it’s in duplicate setup, since the card isn’t connected to a passthrough display.
Try internal.

[vast plank]

wdym try internal?

[lone crypt]

Input Edid mode: internal.

The input edid mode is what we are playing with. That’s the setting for what it reports to the connected source device, telling the source device what kind of display it is.

I don’t know if this is going to solve anything. But for some reason windows seems to think this display is double the size of what it actually is, and is calling when it shouldn’t…. Even though you told it not to.

I don’t know how to convince windows to knock it off so I’m grasping at things i know “might” influence that.

[vast plank]

i see thank you for the help anyways

[lone crypt]

So if it’s in duplicate mode, internal is the right setting. Since it’s not needing to match the settings of anything else.
If there’s a passthrough display you usually set it to display or merged.

[vast plank]

i see thank you this might be the fix

[vast plank]

its in duplicate mode and its on display only i change the edid internal from default to 1440p which has fix the issue

shall i put the input mode to internal

because its on display or leave it

[lone crypt]

Oh interesting.
If it’s working and stable you’re good

Yay! A good guess, it seems I had.
Maybe under the hood it was reporting as a 4k display to the GPU and windows

[vast plank]

Thank you very much.

[agile pelican]

I'm not using the studio but I see something interesting in there. When looking at the signal chain im unable to see HDR capture capability but im able to capture HDR in OBS properly when I use it. its probably nothing but I'd figure if i were using studio I should be able to capture HDR in there. no where to enable it. recordings come out in SDR. this is a refurbished card so I want to make sure I dont need to return it

[past basin]

That app doesn't currently have HDR recording support. It'll be added in later - it's not currently capable of all the features of 4K Capture Utility as it's a new app built from the ground up. If it's working in OBS you should be fine, but if you need a second app to record with you can try the 4K Capture Utility or another app like Meld Studio

[agile pelican]

D👍

[craggy relic]

Theres something wrong with my el gato 4k s it was working yesterday completely fine but today all the recordings are extremely laggy. I was extremely frusterated when I saw it because the videos recorded today have so much lag making them unwatchable.

Is there a workaround

[past basin]

Have you already restarted the computer? A lot of sudden onset performance issues just need a reboot, espeically on Windows systems

[craggy relic]

Let me try restarting

How often should it be restarted?

[past basin]

Depends on the setup - might not even the be issue. I try to restart my systems at least every few days. But I also do a lot of support and thus sometimes need to restart more often than most folks by invoking problems myself testing things for folks

[quick spruce]

hey guys! i’ve just installed an internal elgato into my pcs motherboard and got it all working finally, i’ve placed it into the very bottom port of my motherboard - PCIEX4 (z790 ud ax) but for my pc to recognise it i’ve had to change my cpu pcie link speed to 2.0 instead of auto, would that effect other components such as my ssd or my gpu? i cant find a way to change just that singular channel or does it not really affect anything performance wise?

[lone crypt]

Yeah 2.0 would be a big problem for any modern GPU
I bet something else is going on there. Read in that manual about how the pcie lanes are arranged. Often some of the m.2 slots will share lanes with pcie slots and you should find an arrangement that keeps that top slot in x16 with pcie 4 or 5.
The capture card needs 4 lanes of 2.0 or higher.

[quick spruce]

does this make any sense to you? i’m a bit new to this😅

it’s in the pciex4 slot so should i change chipset link speed & not cpu link speed?

the rest of the slots are empty, i believe my m.2 lane is seperate from these

[lone crypt]

According to this any slot should be fine.
But it doesn’t specify if any are shared. What’s the m.2 section say?
Usually there will be something about if slot 2 or 3 are populated then pcie slots 2 3 and 4 will be x4 or something.

But as long they are pcie2.0 or higher and have 4 lanes or more… the card should be fine.

PCIe version is speed. It basically doubles each generation.
And then how many lanes, is like how many of that speed connections are simultaneous.
So some devices like the card need 4 simultaneous lanes, but they can be as slow as 2.0 and still work.

[quick spruce]

yes okay i gotcha, just didn’t want to slow down anything as keeping the speed on auto wasn’t picking it up for some reason

[quick spruce]

so basically change my chipset speed to gen2, change my cpu speed back to auto / gen 5 and i should be fine? i changed the cpu speed and im assuming thats for my gpu only, when both lane speeds were on auto my pc wasn’t picking up my elgato at all which is strange

[lone crypt]

Seems to be.

Actually you could try just anything other than auto for those chipset slots. Might be that being auto instead of specified is what’s messing it up.
Because I higher gen shouldn’t mess up the card. And it all reads to me like there’s enough lanes to go around.

[quick spruce]

Sweet i’ll give it a go, thanks for your help! I appreciate it 🙏

[fallow pier]

i am having issues with recording in elgato, which is connected to my obs. it looks alright while im recording, but the final product is a bunch of stuttering. any help with this is appreciated

[agile pelican]

I have the same board with a 5090 and 3 m2 drive's. You're fine.

[hard flume]

Hey everyone just got a elgato 4kx capture card and im running into an issue that the 4k capture utility on the streaming pc is showing no capture devices found... is anyone available to possibly help

[past basin]

If the issue is in the recording's final product, odds are you have an encoder problem. If you make a test recording then upload the OBS log file from the help menu and run it through their log anaylzer it may tell you what's wrong in more detail - see https://obsproject.com/tools/analyzer for the analyzer.

[past basin]

To confirm the setup, you connected 4K X via USB to the streaming PC, correct? Does the card's front light come on?

[hard flume]

yeah its showing a white led... which indicates no input vcideo saource but i have my gaming pc hdmi on graphics card to input on capture card. i also cloned my main monitor to the capture card

[fallow pier]

how to i convert the file to a url?

[past basin]

If you uploaded it from the help menu it should have given you a URL

[past basin]

So the gaming PC sees it enough to clone it but you're not seeing the card get signal? Try disconnecting the USB from it for 15-20 seconds and reconnect it. Also what firmware is it on if you check the device settings - are there any updates available?

[fallow pier]

no critical issues but a warning for an integrated cpu

[past basin]

What are the specs on that machine? Does it meet the requirements listed for your specific capture card model? If it only has has an intergrated GPU you may have limited optionsf for the video encoding, and depending on the spec it may stuggle to keep up

[opaque halo]

I cannot seem to fix the audio crackling issue on my hd60x, I've changed changing ports, audio input capture, various other things as well.

[fallow pier]

I’m not sure how to check for specs

[valid saddle]

Bought an Elgato 4k S. Trying to record 4k60 Switch 2 footage. This constant on-off is happening in Elgato Studio, and my mouse/mic/other USBs get completely frozen/disbaled constantly. Is it a power thing?

it BRIEFLY shows a "USB 2.0" yellow pop-up but I literally can't read it in time

it's connected to the back of my PC via the USB-C cable that came with the device

managed to record a frame of the message.
(I'm still plugged in via USB-C)

[opaque halo]

is my hd60x having a usb issue? this usb c to usb a cable i bought works with video but the audio is popping on both 4k and obs

ive tried all ports too

[past basin]

Are you running the card directly to the computer? At first glance that looks like an overloaded hub, or a cable problem causing the USB bus to crash out.

[past basin]

Does it have a model tag on a sticker on the bottom or side of it so it can be looked up?

[past basin]

It's possible - but there's a number of potential causes for audio hiccups. Do you have a sample of the issue? Also what app are you using the card with, and have you confirmed if you get the same issue with different apps?

[quick spruce]

thanks homie!

[quick spruce]

Yep, the auto speed seems to be the problem, switched to gen 5 and it’s still recognised, thank you again🙏🏽

[fallow pier]

I don’t see one

[past basin]

Do you have any idea what the model of your PC is? Was it prebuilt or custom built? What brand is it?

[fallow pier]

Its a Lenovo, prebuilt

[past basin]

If you press windows key + R and type msinfo32 in the box that comes up and press OK, what's the "Baseboard Product" in the window that comes up.

[fallow pier]

I will check later tonight and let you know, I’m not at my computer at the moment

[vast plank]

Can duplicate monitor screen on to capture card cause delay or stutter. When I’m playing fps games it’s feels like I’m seeing the person but they seem to react much faster than me which I’ve never had this issue before. Could this be from mirroring my displays ( I play on 1440p 360hz )

[past basin]

Yes, if the display driver on the computer is having issues with the cloning or multiple monitor (capture card counts as a monitor for the gaming PC) setup. It's not generally an issue though.

[vast plank]

Maybe it’s just me thinking about it. There’s no issue with the gaming pc display and the footage on my streaming pc. There’s no fps lost or anything but I feel like there’s a slight stutter sometimes maybe. Just curious. I’ve read that their can be performance issues with dual monitor displays but I’m using a capture card and not a dual monitor

[past basin]

The capture card will count as a dual monitor if you're cloning to it in this scenario

[vast plank]

The other thing I wanted to mention is that the game (in the display setting tap of the game settings) it’s sees that the screens have been duplicated into one and so it’s named monitor 1 (main monitor)/ Elgato capture. For example

[vast plank]

I see, do you think it might be causing any sort of stutter or hitching or it’s maybe me just over thinking lol

[past basin]

It's hard to say - it's one of those things that some systems hit and some don't. I've heard it does seem somewhat more common on AMD GPUs, but the recent Nvidia GPUs have had some notable extended display issues with recent drivers too (though in theory that should be all fixed). Quickest way to test is pull the card from the equation and see if you still feel things are a bit off

[vast plank]

Also it’s note to say that my capture card settings (EDID DISPLAY) is set to display and not internal

[past basin]

If you're cloning to the card, that's actually better set to Internal as there's nothing in the HDMI out to pull a display EDID from

[vast plank]

Is it supposed to be on internal?

[vast plank]

Ahh okay

Perfect I’ll try this

[bronze copper]

https://www.youtube.com/live/qivirlQ3qf0?si=kvX0ouQcAvWz6EGh

i have the 4k60 pro and dual pc setup. do yall hear this slight pop/crackle? happens every less than a second

[vast plank]

This seems to have made it better maybe, but Im just curious as to how that might be… and the difference between the edid modes

[honest roost]

anyone know why my elgato 4k pro capture is black screen, my passthrough is working

[lone crypt]

Check HDCP

Or privacy settings in the pc

[honest roost]

weird fixed it by reinstalling drivers

[opal ledge]

Does the Elgato 4K X that is connected to a PS5 work with the Steelseries Arctis Nova Pro (as in the party and game audio from the PS5 with be picked up by the 4K X)?

[opal ledge]

Could someone help me before I ultimately destroy the headset since I'm now out $230? This is the last time I listen to a friend's recommendation

[past basin]

Volunteers are in and out through the day, sometimes there's a wait.

The Arctis Nova Pro should work fine with the 4K X, though it'll need an additional aux cable and usually a ground loop isolator (both of those can also be substituted with Chat Link Pro which can act as both).

Basic idea - Nova Pro goes to console via USB. Set line out mode on the base station to Stream mode. Run aux cable and isolator from Line Out on back of base station to the Line In on the front of 4K X. Set 4K X to Analog mode using either 4K Capture Utility or Elgato Studio. That should be it, you should now get all audio that goes to the headset into 4K X - though you may have to turn it up, the Nova Pro output is a little low (I use OBS and set mine to about 150%).

If you want to hear the PC audio in it at the same time, run another aux cable from PC headphone/Speaker out to the Line IN on the back of the base sation (it can run the line in/out and one USB at a time, but not both USB at the same time, so PC has to go hooked up via aux cable instead here).

If you want to exlude the headset mic from your capture (eg you have a dedicated mic) use the mini mixer, accessible by going into Line out mode where you set it to Stream and press in the dial to bring up the mix of what goes to the line out (and then to capture).

Assuming you have the wireless one, your friend likely suggested it as it's pretty much the only wireless headset I'm aware of that you can actually capture the audio from with a capture card and PS5, due to the way PS5 audio works (mutes HDMI when a headset is attached, and most wireless headsets don't have wired out for sharing - this is the only one I know of that doesn't require running a wire to it for audio capture since that connection is on the base station).

Though the wired version can do the same sharing.

[opal ledge]

Thank you. I owe my friend an apology

[past basin]

All good - streaming audio can be a pain to setup. Much as you'd think it'd be easier than the audio, the sheer number of different ways to connect stuck can make for a complicated mess if you're not familiar with the specific gear you're working with. Good luck with it!

[opal ledge]

No, its the wired one that connects to the console with a USB, the aux from the headset and both connected to the base station

[past basin]

Setup will be the same even between the wired and wireless

I usually wind up suggesting that model specifically for the wireless use, but the GameDAC Gen 2 on the wired one is also a good way to split the audio

Especially if you need ot be using the headset mic instead of a dedicated one

[limber sun]

Hello Elgato community, I need your help with an unstable frame rate issue on my Elgato Game Capture Neo. My setup uses an iPad Air M3 as the source, connected to the Game Capture Neo via a USB-C Digital AV Multiport Adapter and an HDMI cable. The capture card is then connected to a USB 3.0 port on my Windows desktop using the included USB Type-C to Type-A cable. My goal is to record gameplay in OBS Studio at 1080p60. The problem is that the iPad outputs a 2160p60 signal, and the resulting video in OBS has an inconsistent frame rate. It's not locked at 30fps; it sometimes reaches a full 60fps. However, this 60fps only lasts for about 10 to 15 seconds before it drops back down. I have ensured the connection is to a USB 3.0 port, set OBS to 1080p60, and tested with the Elgato 4K Capture Utility with the same result. I am also unable to lower the resolution output from the iPad. Based on your experience, does this instability indicate that the Game Capture Neo is struggling with the real-time downscaling from 2160p60? Or could there be another factor, such as a USB bandwidth issue or a specific setting I should check? Thank you for your help and time.

[craggy edge]

Is it worth using an elgato for same pc streaming?

[warped ledge]

If you’re capturing a second PC as a gaming console, or if you’re capturing any kind of console then yes. If you’re just doing a single PC set up and it’s just PC games, then you would just be using OBS’s game capture

[lone crypt]

The neo only should be able to passthrough 4k60 while recording 1080p60. So I wonder if the iPad isn’t sending a stable frame rate or if the resolution is actually different than standard 2160p60.
What settings is the video capture source in OBS? Is it custom or a preset? Is buffering on?
Is OBS logs showing any warnings?

Another test would be to connect a display to the passthrough and see if that looks smooth.

[limber sun]

Thank you for your reply and suggestions. You made a good point reminding me that the Neo should be capable of stable 1080p60 recording. Unfortunately, I don't know for sure if the frame rate being sent from the iPad Air M3 to the capture card is stable, as I have no easy way to measure it directly. For comparison, I have used an Elgato HD60 S with an iPad mini (5th generation) and never faced such frame drop issues. From my experience and discussions, I'm starting to feel that the Game Capture Neo might just not be powerful enough to handle the real-time downscaling from 2160p60 to 1080p60 without dropping frames. Some advice I've received even recommends upgrading to a device like the 4K Pro MK.2 for stable frame rates from a 4K source. Regarding OBS, I'm using a custom configuration to achieve 1080p60 and have already made sure that the buffering setting on the Elgato video source is turned off. I will follow your advice to check the OBS log files and report back if I find any specific warnings or errors in them. Thank you again for your help.

[lone crypt]

Neo says it can passthrough 4k60 so… it can handle it.
Either the frame rate from this iPad is variable (which is something Apple might do)
Also buffering on the OBS source should be on, not off.

[limber sun]

okay i will arrange it first. sorry for wasting your time

[lone crypt]

Not wasting my time, man!
I’m just trying to make sure and help as best I can. Want to make sure you understand, buffering will result in smoother, more stable capture. And I wonder if some setting in the capture source is changes or if a preset was used in OBS. Should try both.
And if a capture card says it can passthrough 4k60, then that’s what it can do.
So this might be another issue, maybe with the stream computer or settings, but as long as the capture card is receiving a stable frame rate in a supported resolution then it should be capable of what you’re asking it to do.

Is the iPad 16x9? I thought they were different than that. Which is a concern since that would mean the resolution might not be supported.

I think my phone was auto correcting some words in my first reply. Makes it read a little confusing.

I looked up the iPad Air m3 and the resolutions are not standard 16x9. A little more than 1440p and different aspect, in the case of the 11inch.

[limber sun]

I have activated the buffering setting as you suggested.

I did not know about an Elgato preset in OBS Studio. Could you please guide me on how to find and use it?

My iPad Air 11-inch (M3) has a screen aspect ratio of 7:5 or 10:7, not 16:9. I do not know if it is sending a standard 4K signal or a non-standard one.

Based on an analysis of my OBS log, the main technical issue identified is that the video encoding load is very high. I am using the AV1 encoder with the "p7" preset and "CQP 20," which might be overloading my GPU (RTX 4070 Ti) and causing the frame drops after 10-15 seconds. The combination of the iPad's non-standard resolution and this heavy encoding setting is the suspected root cause.

Please excuse my English, I may need a moment to understand some questions.

[lone crypt]

I didn’t mean an Elgato preset.
But when you create a video capture source in OBS, and then click properties, there are usually a simple list of preset video settings, or you click custom where you can specify a resolution and other things.

And there if the encoding load is going too high that could be the main problem.
Your GPU is capable of av1 but you might be asking for too high a quality level.

[limber sun]

I misunderstood about elgato preset, sorry. I'm releasing my iPad Air M3 device.

[lone crypt]

Right, yeah that’s the screen I meant.
I think this setting is correct.
Seeing the encoding dropped frames points to that being the main problem.

I would try lowering the encoding quality a bit and testing

[limber sun]

I'll try to fix the root cause identified in the OBS Current Log File first. Thank you very much, bro. Very very much

[fallow pier]

Sharkbay

[limber sun]

I would like to express my deepest gratitude for your time, and all the help you've provided in addressing my issue.

Unfortunately, after all the lengthy troubleshooting efforts, I've decided to give up on fixing the frame rate issue between my iPad Air M3 > Game Capture Neo > OBS/4K Capture Utility. I am too exhausted from spending time on this uncertain problem.

The final solution I'm taking is to purchase an Elgato 4K Pro, while this Game Capture Neo will be "retired to the museum."

Once again, thank you so much for all your help. I truly appreciate it.

[next harbor]

anyone have an issue where the HD60X is having invalid output resolution?

I have my switch 2 plugged in and it is doing passthrough but the 4k capture utility is getting that error

[past basin]

Two usual causes for this:

1. You are using a third party app and have the capture resolution set higher than Switch 2 is set to output.
2. You have the HD60 X on a USB 2.0 connection (either cable or port). The slower unsupported speed results in resolution errors.

[next harbor]

thanks.... looks like someone moved my cords around

[past basin]

Ah, glad it sounds like you found the issue

[next harbor]

now just got to fiigure out how to get 4k input haha

for some reason it only wants to get input for 1080p

[next harbor]

any Idea how to get the 4k passthrough to work?

when it is plugged into my HD60x.... when I plug it into the passthrough it switched it to 1080p

[warped sand]

hey i just got a hd60x and a chatlink pro and i have it all setup but the audio isnt going through and i dont have an option on macbook to change in the elgato settings to analog audio. i think its on hdmi and idk how to change it

[past basin]

Is the monitor in the HDMI out 4K Capable? If so set the Input EDID to "display" in the settings under the device tab in settings and restart the console to sync it up

[next harbor]

it is a 2k montior

[past basin]

Mac users can change that option with either Capture Device Utility or Elgato Studio.

Once you change it, it stays set on the card and you can use it with other apps like that

[past basin]

Is the monitor hooked up for passthrough then? To the HDMI OUT on the card?

[warped sand]

theres no option for it on elgato studio so ill try installing capture device utility

[past basin]

If it is it'll lock the Switch 2 at 1440p max so the monitor can work.

[next harbor]

the EDID fixed it

[past basin]

It should be on the side panel, if you clilck the button to the top next to the gear icon to pop it out

[warped sand]

I was able to switch it to analog and I heard the audio from my ps5 on my macbook for a second but then it dissapeared

[past basin]

Check in system settings that the privacy options for mic aren't blocking it

Also disable Voice Isolation mic mode if it's on

[warped sand]

it says theres no input is this important at all

[past basin]

Uh. I'd restart to app to see if that clears up - it's quite clearly showing input so the detection there is likely bugged

[warped sand]

oh it fixed it

thank you

now the only problem is my mic audio isnt in the stream

[past basin]

What app are you using to stream? If it's OBS you should be able to just add your mic as an audio input capture, or set it up in the global audio settings as a mic/aux option

[warped sand]

yeah im using obs, i put a audio input capture in my sources and selected the hd60x but nothings coming out the mic audi still. only game audio

[past basin]

Wait this isn't a dedicatd mic?

If you're using Chat Link, it only sends mic to the console, not the computer. It's not powered so can't amp a mic for splitting

Essentially it only splits the audio that comes OUT of the console, not the mic from the headset, that onlyl goes to the console

[warped sand]

oh so theres no way for my stream to hear me? only the game audio

and yeah im using chatlink

[past basin]

Yeah, with Chat Link you'll only get game audio.

To use the headset mic with two things you'd need something like a powered mixamp that can both amp and split the mic, or a headset that can connect to two things at once (eg some may do wired and Bluteooth at the same time - uncommon though).

With Chat Link the usual solution is to add another mic to mix your voice back into the stream.

In a pinch if the mac has one built in, it may work.

[warped sand]

ahh okay, i mean it does have one built in but its not the greatest. i guess it'll have to do, thank you!

[fading latch]

well i tried using a Mini HDMI cable using the HD60 with my Xbox one S and it works. i thought it couldn't work with that unless it was about a different cable

[mellow surge]

Hello ! I was directed to this server by OBS support. I can't seem to capture audio from my Elgato HD60 X. I want to stream my PS5 gameplay. Can anyone help me with this?

I can't hear a thing even after enabling the listen to this option.

[next harbor]

When I try to share my screen on discord with the 4k utility it crashes all my elgato software. Any way to resolve this?

[warped ledge]

why not use the device directly?

[next harbor]

what do you mean?

[next harbor]

that does not work

just constantly loads

and does not show anything

[past basin]

Mine does that sometimes too - restarting discord usually fixes it for me. If that's still not working you could try another app, depending on the card, Elgato Studio, or OBS Studio (via source projector) can work well

[next harbor]

I have the HD60X

[next harbor]

froze on obs

[next harbor]

I had to uninstall all of it... redo all firmware and so on.... it finally won't freeze

[past basin]

Huh. Glad you've sorted it out at least

[green igloo]

Can anyone help me figure out why my capture card, which is connected from one computer to another computer, is only showing my wallpaper from the source computer but will not show any actions I do or windows I open on said source computer?

[warped ledge]

did you make sure to use the gaming monitor as main, and duplicate it with the capture card?

[green igloo]

I duplicated it and that worked, kind of. It is only letting me duplicate with the elgato as a main, so my resolution is wrong. For some reason, that "permanently" adjusted the resolution of the game I'm trying to play as well to one that is less that the monitor, even when the elgato isn't in use

[warped ledge]

unduplicate, change your main monitor to the gaming monitor, and duplicate it with the capture card.

[green igloo]

The gaming monitor is my main monitor. It still keeps duplicating from the elgato

[past basin]

Note that when youre duplicating the resolution will always be the same between the devices. Refresh rate can differ though.
If you have an NVidia GPU you can go into NVidia Control Panel and in the layout section of the multiple display setup, choose which is the source there by right clicking and using the menus

If you need to run things at different resolutions, leave the card in extended mode and use somehting like OBS projector to project what you need onto the card's virtual display

[green igloo]

So when I am streaming games from this PC, I'm forced to do so at a lower resolution? 😭 🌸

[past basin]

What resolution are you trying to work with?

Also what card are you using?

[green igloo]

1440. I'm using ah uhh HD60X

[past basin]

HD60 X should support 1440p. It'll pass it thorugh at up to 120 Hz, and capture up to 60 from that source.
You said this was a cloned setup right? Card and monitor are in different ports of the GPU, nothing in the HDMI OUT of the card?

[green igloo]

Is the issue the HDMI out? I do have an output to the same monitor, but the monitor's was displaying through the DP port

[past basin]

Yeah, remove that HDMI cable and see if it helpss

[green igloo]

It adjusted the video, but now I can't hear any audio

Nvm, fixed that too. Now I am deaf lmao

Thanks for your help @sacred cypress ~

[past basin]

Glad to hear you got it sorted out!

[fallow pier]

I have no idea what sharkbay means but that is what it says on my computer

[past basin]

I can't find much on it, but that's a bit long in tooth. It's got a 4th gen intel Core series CPU by the look of it, but I can't tell what sort of graphics card might be in there. If it doesn't have dedicated graphics it may not meet the system requirements for the modern capture cards

If you press windows key + R and type dxdiag can you screen capture the window that comes up, as well as the window on Display 1 tab? That should give us some idea what specs are in it

[past basin]

Oof, yeah, 4th gen intel core i7 with integrated graphics. I can see why OBS might have some issues encoding with that.
You're not going to get the best quality out of it, but I think you can at least smooth it out. If you go into your OBS settings, under the Output Section, do you see an option for intel QSV or QuickSync listed in the video encoder options?

(actually what is it set to now, befor ewe go changing things there)

[fallow pier]

There is an option for quicksync and it is currently on x264

[past basin]

X264 is software encoding, it runs on the CPU. That CPU is a little old for x264 - try setting it to the QuickSync and see what the recording turns out like

[cerulean frigate]

Hello!

I'm having trouble with the card maybe i'm doing something wrong..
I pluged my switch 2 to it on qhd120 and when i turn hdr on it forces it to 1080p120.. i reads 1080p on the input not just the output and capture

When i pluged the switch 2 directly to the monitor it stayed fine at qhd120 and hdr

So is hdr too much at qhd120 for the card?

[cerulean frigate]

Talking specifically on passthrough

[lucid igloo]

Hi I’m having trouble capturing my audio from ps5 to capture card

Doesn’t work in elgato 4k capture or obs

[autumn meteor]

Hello, I was wondering how do I check what my codec is set to? I am currently trying to set up my 4K S.

[fallow pier]

About the same

[past basin]

You're probably going to have to turn down some setting then so the computer can keep up. If you go into the OBS settings, under video try setting your resolution for the canvas down to 720p

[past basin]

Depends on the app you're using it with. Studio doesn't really give you control of that.
For others like OBS, it depends on if you want to know the codec you're recording with, or the video format you're pulling from the card. The recording one is in your output settings. The format you pull from is in the source properties for the Video Capture Device.

[past basin]

Do you have any headset connected to the PS5? Or even a USB dongle for one you haven't removed? Most common issue with the PS5 audio is that it mutes the HDMI audio when a headset is connected, meaning the headset audio needs to be split instead (eg Chat Link if you're using a wired one)

[lucid igloo]

The only thing I would have connected is an extended storage but nothing else, I’ve taken out the headset from for controller to test and still the same thing

I get audio for like a millisecond when I open it up but after that nothing

[past basin]

It's probably mode detection issues - I do generally recommend restarting Switch 2 after you make any changes to the setup. It seems to be picky with mode changes.
That said if you use Elgato Studio and check the Input EDID Mode on the right side (expand it with the icon up by the gear icon at the top), what is it set to? If it's Display it should be passing along all modes supported by the display. You can try setting it to Internal and see if that helps though - if not turn on custom EDID and set the option for it to 1440p

[past basin]

How is the audio connected? Just HDMI then?
Is it macOS or Windows on the computer, and what app are you recording with?

[lucid igloo]

It’s the elgato 4k x game capture, I’m using the elgato 4k capture program and obs

On windows and still nothing

I’ve followed all steps that people recommend but I feel like maybe I’m doing something wrong

🤷‍♂️

[past basin]

If you're getting audio for a second before it drops, I suspect it's probably windows audio enhancements or privacy settings giving issues.
For the mic, check Windows Settings, under Privacy and Security for microphones. Make sure it's set to allow apps AND Desktop apps access to mics.

For Windows Audio Enhancements, it can be located in one of two places depending on your version and build of Windows.

First, you can check if enhancements are on by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off

[lucid igloo]

Ahhh ok thank you I’ll try this

[lucid igloo]

Yep still nothing

[past basin]

If you pop back into mmsys.cpl and check the recording tab, does the volume indicator move for the card when there should be audio?

[lucid igloo]

No

[past basin]

Can you go back into properties for it, and on the advanced tab turn off the option that allows apps to take exclusive control of the card, then restart the computer

[lucid igloo]

Ok

[lucid igloo]

Yep still nothing

I changed the volumn on it and it’s kind of doing a little static noise now but that’s it really

now in obs its showing this

seems the mic and ps5 have like the same audio or something

[fallow pier]

I don’t see an option for that

[past basin]

It's your base canvas size

[fallow pier]

Do I set it to the one you have selected on screen?

[past basin]

If you check your PS5 audio settings are they set for Linear PCM for the audio format?

[lucid igloo]

Yes

[past basin]

And chance you've got anything other than the PS5 you can plug in here so we can see if the issue if PS5 specific or with everything going through the card?

[lucid igloo]

I can try my Xbox and see if that works

[past basin]

Yeah, if you can, that'll at least give us some idea where things are going awry I hope

[lucid igloo]

Ahh ok ok thanks

[lucid igloo]

Yep there’s still nothing

I don’t know if I’m allowed to post clips in here but I have a clip of what it sounds like on stream

[past basin]

Yeah clips of the problem are fine in here

[lucid igloo]

Sounds like this on ps5 and Xbox

It was quite and I changed an audio setting now it sounds like this lol

[past basin]

Yeah, that might just be electrical noise.
If you load up Elgato Studio, or 4K Capture Utility, is the card set for HDMI audio mode?

In 4KCU that's in settings under devices, in studio on the right side pull out menu

[lucid igloo]

its in analog mode

[past basin]

Ah, that'd do it then. That sets it to use the analog audio jack on the front for audio, as if you had something like a Chat Link plugged in. Flip it to HDMI and it should pull from that cable instead

[lucid igloo]

ok 1 sec

bro what the hell

i watched like 3 tutorials and they all said to put it on analog mode

i just put it back to hdmi and its working

thank you so much man 😂

[past basin]

Yeah, if you're using Chat Link so you can use a headset on the console it'll go in Analog mode. Otherwise just needs to be on HDMI. Glad it seems you've got it sorted!

[lucid igloo]

ahh ok thank you

[fallow pier]

720p doesn’t change anything. It must be my hardware not being able to record on obs via elgato

[void yew]

hey i have a issue with my 4k pro that the pass through is working perfectly fine but in the preview on elgato studio there is nothing?

[void yew]

it doesn’t say no signal, it’s just blank

[past basin]

Check with another app like 4K Capture Utility, OBS Studio or Meld Studio - a handful of folks have hit issues where studio doesn't show anything but it works in other apps.

Aside from that check Windows Privacy Settings, under cameras (which includes capture cards), to make sure both options that allow apps and Desktop Apps to use the camera are enabled.

[void yew]

i’ve checked with both obs and 4k capture utility both have nothing as well

i’m using the 1.1.0.202.1.5 driver

base 24.3.8

[past basin]

And the privacy settings are set to allow cameras access?

[void yew]

yes

[past basin]

Do either of the Elgato capture apps list a source signal int he top?

[void yew]

yes they do

[past basin]

What happens if you remove the passthrough monitor from the equation - disconnect it from the HDMI out on the card

[void yew]

still nothing

[past basin]

What are you caputring with the card? PS5, Switch, Xbox, second PC?

[void yew]

second pc

it was working before

but when i woke up this morning it started happening

[past basin]

Have you already tried rebooting both PCs? For the streaming PC I strongly suggest a full shutdown, and waiting 15-20 seconds before restarting to make sure the card resets

(if your PC has always on PCIe power, maybe even remove AC power whlie it's powered off)

[void yew]

i tried replying the card

shutting off both pcs fully

reinstalling drivers

[past basin]

Next thing to check if this happened recently and your streaming PC is Windows 11 - go into Windows settings, Bluetooth and Devices, Cameras, find the capture card and check if it has the advanced options. If it does, turn off the multi app support one.

That's been known to interfere with the capture cards

[void yew]

this is off already

[past basin]

Have anything else you can hook up to the card to test? It'll be helpful to know if the problem is the signal coming from the gaming PC or the input on the streaming PC.

[void yew]

uh i dont think so

[past basin]

What about HDMI from the streaming PC itself? That might give us an idea

[steep harbor]

Hey I’m having trouble trying to get my capture card (HD 60X) to work with 3440x1440p

I’m using the OBS projection method to send my screen from gaming pc to the streaming PC via capture card

It works when I’m trying to send it not as ultra wide.

Iv had it work before, but I completely forget what settings were set to for it to work

[past basin]

HD60 X doesn't officially support Ultrawide, so it's liable to be a bit of a hiccup to setup. Are you stting up in Passthrough mode where the monitor is connected to the HDMI out, or cloned display mode, where the monitor and card both go to the GPU And HDMI OUT on the card is empty?

[steep harbor]

Gaming pc is connected to the capture card via hdmi to GPU, and capture card to streaming pc via USB

[steep harbor]

Btw which capture card would support 3440x1440

[past basin]

Officially it was added to 4K X's firmware a while back.
I think 4K Pro and 4K Pro Mk2 generally have better support on other resolutions too, though they don't officially note ultrawide support.

[past basin]

I was wondering more about how the ultrawide monitor is connected to the card - is it plugged in the HDMI out of the card, or right in the GPU? If it's in the card we might have to poke at the EDID settings

[stuck hatch]

Hi there, i am having some issues with my HD60X. i keep getting this error. i restated my pc, the application, unplugged and replugged all the cords to the capture card

[past basin]

Try a different USB port, preferably father away from the one you're using. Sometimes that's all it takes to clear that.
Depending on what version you're updating the firmware too, you might be able to use 4K Capture Utility instead as well.

Powercycling the card, and removing all the HDMI cables before updating can also be useful (to powercycle just leave the USB disconnected for 15-20 seconds)

[stuck hatch]

ive done all of that as well

[past basin]

Disconnect the card, then cold restart the computer (full power off, wait 15-20 seconds or more before rebooting). Once it's back up plug in the card and try again. If it still won't update, and changing cables and USB ports didn't help, but the card is otherwise working, check in with #official-tech-support

(I'm assuming you've tried direct to computer too - ideally don't run it thorugh hubs or adapters)

[stuck hatch]

yes sir, tried all of that as well

[gray dome]

I recently purchased an Elgato 4K X with my new PC b/c I no longer have the PCIE room (due to new GPU) for my old elgato pro. I'm now getting video stuttering every few seconds/minutes that lasts for a second or 2. I'm not sure what's causing it.

At first I thought it was maybe too high of graphics settings coming from my Switch 2 so I lowered that to 1080p. No luck. Then I lowered the bit rate on the elgato. The usb c port I'm using is rated for 40Gbps. Anyone have any suggestions for what I can do to fix this?

I used to be able to play my switch 2 on my old pc and old elgato pro just fine zero issues.

[past basin]

Bitrate wouldn't affect the card's input, that's the encoding bitrate for recorded video. It could affect the recording output but if so should have also affected the other card if all other things were similar
Is the card's firmware updated and do you get the same stutter if you use a different app like Elgato Studio or OBS?

Is the stutter in the preview too, or just the recorded output?

[gray dome]

I haven't used OBS as I was playing straight from Elgato 4K Capture Utility program

I did make sure to update the firmware

[past basin]

There is actually a newer firmware than that. But it's in the newer Elgato Studio app, not 4K Capture Utility
I'd suggest trying Studio anyway to see if the issue is specific to 4KCU or the card

[gray dome]

Installed Elgato Studio and updated the firmware there. When using the updated firmware in Elgato Studio it works

Thanks

[past basin]

Glad you were able to get it sorted

[oak violet]

Hello, I've been trying to fix an issue for a few hours and have given up trying to fix it myself and decided this would be the place to ask... In the past i've used an Elgato USB 2.0 AV video capture device to stream my Wii to Discord through OBS. After a couple months of not using it, suddenly I'm no longer able to hear my audio on OBS no matter what I try (again, i've done this before in the past and have had no issues). Any ideas on how I can fix this?

[steep harbor]

GPU HDMI to capture card

[weary crater]

Hey, quick question. I'm trying to get a screen recording of the overscan area on my NES. When using the Elgato, the overscan area shows up perfectly on my tv, but it's cropped off in the Elgato Game Capture HD software.
Is there anything I can do to reveal those cropped off scanlines?

Oh, I'm also using a 15 year old "Game Capture HD".

At least, I think it's about 15 years old.

ah, let me format this properly...

Device: Elgato Game Capture HD
Software & Version: Elgato Game Capture HD 3.70.56 (3056) 64-bit
Windows Version: Windows 10
Console: Nintendo Entertainment System, NES-001
Monitor/TV Model: Toshiba 19C100U
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: Top 2 and a half scanlines are missing from the game capture footage, despite being visible on the tv.

[tame tendon]

Device: Elgato HD60 X
Software & Version: Elgato Studio 1.0.2 (737)
Windows/Mac Version: Windows 11
Console/Dual PC: PS5
PC/Mac Specs: assuredly good enough
Monitor/TV Model: I don't think this is the issue
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue:No signal found, got everything hooked up right, every HDMI going where it needs to, USB into a 3.0 but still getting a message saying to plug into a 3.0.

[lone crypt]

If you want more detail about your usb controllers and connections your can download usb tree viewer and see what that says.
There are a few reasons a port might not be connecting at the advertised speed.

[past basin]

Oof, Game Capture HD is a bit of an old device at this point, might be hard to find someone who knows offhand outside going through #official-tech-support . I'm honestly not sure if the card has Overscan controls. If it does, I'd imagine it'll be on the picture or advanced tab in settings.
I would maybe try disabling that option that converts SD to 640x480 to see if it helps.

[sturdy field]

Device: Elgato Game Capture 4K S
Software & Version: Elgato Studio 1.0.2 (737)
Windows Version: Windows 11
Console: Nintendo Switch 2
Monitor/TV Model: MSI MAG 271QPX E2
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: OBS Blackscreen when trying to capture Elgato Studio app, I tried running in Administrator but still doesn't work

[warped ledge]

Don’t run in admin, but In is connected to the console, out to the TV/gaming monitor? Usb-c to capture card, other end to streaming pc?

[sturdy field]

hdmi in using cable from elgato connect to switch 2 dock
hdmi out using switch 2 cable to pc monitor, and usb C to my PC for now

[warped ledge]

Ok, the pc monitor, is it the same one you’re using for your PC? Or a 2nd monitor?

[sturdy field]

it's the same monitor i'm running with my PC

[warped ledge]

This would cause the black screen

[sturdy field]

so it should be the separated monitor?

[warped ledge]

You need a secondary monitor, or a gaming TV. Unless you don’t need pass-through, and you just wanna watch it in Preview on software then remove the out.

[slim sierra]

Hey everyone

[sturdy field]

i see, currently I'm using PC with 2 monitor, might as well unplug one and see if it work

will feedback later

[warped ledge]

If you’re using a secondary monitor, just make sure that you’re on the HDMI input, and it should pass through

[sturdy field]

i can only capture window but not video capture, video capture still result in black

[warped ledge]

So when your video capture device, it doesn’t show up at all?

keep in mind the capture card can only work in one app at a time.

I would advise, turning off the application studio, and then selecting the card directly under a video captured device

[sturdy field]

yeah it doesn't show up, can regconize elgato 4K s but only show up black screen

[sturdy field]

ohhhh

this one work

turn out i need to shutdown my studio

ty for your help

[austere cedar]

hey guys, i need help

Basically, my HD60 X keeps having signal issues. The cable is connected, there’s nothing wrong with it, but it seems like it’s not working properly.
Do you have any suggestions on how I could try to fix it?

Setup:
PC: ASUS ROG Strix G18 (2024)
Capture card: Elgato HD60 X
Console: PS5
Monitor: Samsung Odyssey G5 34" HDR

[past basin]

What colour is the LED on the front of the card, and do other apps also not get signal?

Also if you change the input EDID there on the side during testing, PS5 often needs to be restarted or disconnected and reconnected to sync it up again. Does changing that to Display help at all?

[barren sable]

Ok so I’m still have trouble the video keeps cutting out and saying no signal when I haven’t touched anything

[past basin]

How often are you losing it, what card are you using, what are you capturing with the card, and do you have a monitor connected to the HDMI out of the card?

[barren sable]

At random time like it could be 8 hours till it cuts off or it could cut off 2 times in 5 minutes I’m using the HD60X I’m capturing game play from my PS5 and your gonna have to dumb down that last one

[past basin]

If it's a PS5 you'll have a monitor or TV in the HDMI OUT port generally, so you can see what's on the screen when you're playing. Not everyone does though, some just play through the capture app. Having the monitor connected affects some display optiosn

If there is a TV or monitor there do you lose signal there too, when the card loses signal?

[barren sable]

Yes I’ll be playing on the hdmi the PlayStations plugged in and I’ll look and my cards lost connection too

[past basin]

If you're getting video loss llike that with no pattern, I'd start by disabling VRR on the PS5 to see if that helps. If not use 4K CApture Utility or Elgato Studio and try setting the Input EDID Mode to "Display"

[barren sable]

My VRR is already off has been since I got the card but I’ll try the other thing and message you if it goes off again

[forest matrix]

haii
I just switched over to using my sony a6700 for my main recording camera (previously used the sony zv-e10), and I'm having some issues recording in the elgato 4k capture utility with the new camera.
It's currently SUPER delayed (up to 5 seconds) in displaying what's on the camera to software. Works completely fine in Streamlabs however! So I was just wondering if there was a setting I was missing that would help?

(I forgot to add I am using the newer version of the camlink that can do 4k 60)

[green glade]

Hey hey. I finally set up my HD60x the other day. And now my HDMI input to my TV from the computer no longer gets a signal. Nothing else has changed. It registers a device is connected but doesnt show.
Going to display doesn’t detect a second screen now.
Also having skip/static issues with the 4k capture utility. And last time I tried to add to OBS I couldn’t hear sound coming through even playing with the monitor/output settings.

Main problem is tv hdmi issue currently.

[wicked lily]

I have an 4k 60 pro mk.2 and I am getting motion blur with 1080 resolution

anyway to fix

[restive yarrow]

Would an older HDMI cable ( don't know how old it is ) have any affect on audio being transmitted through the 4K X and/or does it come down to where the USB-C is plugged into on the PC? ( in my case on the motherboard in a slot i'm not sure what the performance of it is. )

[slim sierra]

Hope I win

[lone crypt]

I would check the EDID setting in 4k capture utility. If you're passing through to a display, usually "display" or "merged" is the correct setting.
And you might need to replug the HDMI cables and even reboot the computer for changes to fully take effect so make sure you do that if you don't get picture sync right away.

[lone crypt]

either could impact performance (or it working at all). Cables and connectors can wear out and break, connectors can get dirty and not connect right, or ports might not even have the correct spec to begin with. USB c is a connector, not a transfer spec. So you could have a cable or port that is USB C but only transfer power or just usb 2.0 over that.

[restive yarrow]

I only ask because I hooked up a elgato 4k X today and have meen battling audio issues for 3 hours where I have given up and put the darn thing back in the box. If i knew what was causing it ( my PC maybe too old? ) then I would be okay. Just not knowing the issue urks me. Hense why I asked if it could be cable related.

[cerulean frigate]

Thanks for the help

I came to a conclusion that it most likely does not support simultaneous QHD + 120 hz + HDR?
I tested everything and even ended up testing without connecting a display, just to test what the card recieves from the console
If i turn hdr on it drops to 60

I'm at a loss on if whether there is anything else i can test, tryed on multiple displays and same result..
Is the cards hdmi 2.0 not enought bandwith for this combo?
It does advertise optimal for switch 2 so i'd figure it would?

[lone crypt]

Without details about your setup i don’t know what I would suggest.
What are the devices?
What’s wrong with the audio? What have you tried already?

[broken verge]

@past basin finally got the ground loop isolator man

I feel like I got a bit of my sanity back

[soft cipher]

Hi, I just updated my El Gato HD60x, and when I finished, the LED no longer lights up, it heats up as if it were on, and shows no sign of life.

[restive yarrow]

prime z-370a-ii motherboard, DELL S2716DGR 27" monitor, ps5. Audio is muffed. Can barely tell there is any audio at all but you can hear it browsing the menu's.

[soft cipher]

Hello, I am going through the same problem. After updating the El Gato, it became like yours, it just stopped working completely.

Well, it seems like everyone's board decided to die from yesterday to today, including mine.

[lone crypt]

I’d say either the console isn’t set to stereo, or there is some kind of noise suppression or voice isolation on the audio in windows

[high delta]

Hey everyone! I recently bought a 4k S and im having trouble when it comes the quality of the stream. In the darker picture you can see the quality is overral much worse then the lighter picture. Ive tested it and it seems that dark areas of certain games seem to give it it this weird looking effect with what lighting is available in those segments. Ive done a lot of research in trying to correct this and tried a couple things but still havent gotten anywhere near close to making it look better. Im narrowing it down to it being related to maybe an HDR issue but im not so sure. Any help would be appreciated!

[restive yarrow]

Console is set to stereo, and I have no idea what kind of noise suppression or voice isolation there could be.

[lone crypt]

Windows can do it. And it’s windows, so it won’t ask permission or anything.

Open up mmsys.cpl and check the device properties for any enhancements to spatial effects.
Stereo pcm is the correct audio setting for the console.
Whenever muffled is the word people use, it’s one of those things.

[restive yarrow]

Opened that up and went to the properties of all of my recording sounds, which has the Elgato 4k there listed ( its not there in playback, should it be? ). There is nothing in there that shows enhancements.

[lone crypt]

Mmm. I mean, yeah, it’s a recording device. The enhancements tab, sometimes there is another tab for spatial effects. If all that is really off, it could be applied in the recording app by a filter, if it’s OBS. Maybe Ty a different recording app?

[restive yarrow]

I am only trying to view it in Elgato Studio/ 4k Capture Utility.

[lone crypt]

Seems like you’re probably talking about video compression. It has a harder time with dark scenes because what it really has trouble with is when there isn’t much difference between pixels.
More bit rate will help, and more advanced codecs will do better that older ones at the same bit rate.

[lone crypt]

Ok are you hearing the muffled audio on playback? Or during the recording?
Are you on a headset or is audio on the display?

[restive yarrow]

When I hear the audio through my 4k capture utility software, it is distorted and muffed beyond anyone that can hear it. I haven't attempted to record. Audio is supposed to come through my speakers on my PC ( via the 4k capture utility software ) and that is how I hear the distorted and muffed audio.

[wicked lily]

I have an 4k 60 pro mk.2 and I am getting motion blur with 1080 resolution, any fix to this?

[lone crypt]

Hmm well distorted is different from muffled. Maybe it’s the old asmedia usb chipset audio problem.
See if your capture card is connected to an asmedia chipset (check motherboard manual) and if you have any ports you could try that are connected to the cpu directly.

[lone crypt]

Motion blur? Capture cards don’t do effects like motion blur so is there some other way to describe the issue? Is it just recording a lower frame rate than what you see when you play?

[wicked lily]

It happens when I record in OBS

I try different things on OBS but get the same issue

its really noticable when people move their hands and it gets pixelated a little bit

[lone crypt]

Pixelated…. You have some very high settings here which should be sufficient to look really good.
What is the GPU In the recording pc?
And does the stats dock on OBS show anything of concern? You could also analyze your OBS logs, which is found in the OBS help menu

[worldly onyx]

20k ?
That looks like overkill lol

[lone crypt]

Wait, I just noticed this is the stream encoder.
Is the recording encoder set the same? Or are you reviewing a stream VOD and that’s where you’re seeing the pixelization?

[high sage]

Hey I just buy my elgato 4k S and the color of my game on the capture is kinda saturated, someone can help me pls ? ^^'

[lone crypt]

Without a reference, I’ll guess the colors are oversaturated?
Probably just need to toggle the tone mapping setting.

[high sage]

Idk how to do that

[lone crypt]

Is this Elgato studio or 4k capture utility?
It’s in the settings

[high sage]

Elgato studio

I can't use capture utility

Ok I think I fixed the problem ! I needed to turn off tone mapping HDR

[lone crypt]

Yup!

[soft cipher]

Anyone who is having problems with lack of signal at el gato, it's very easy to solve! After two days of breaking my head, I managed to find out the mistake and solve it. My board is an HD60x.

[restive yarrow]

Sorry for the delay in response. I only have 1 USB c on my motherboard. I'll check the manual and report back.

[restive yarrow]

It is indeed asmedia. @lone crypt . Knowing that should I get a USB-c adapter to type A and try a different port (I have 2 USB 3.0 on top of my case along with 2 USB 2.0.) or try something else?

[lone crypt]

Yeah find which usb ports avoid that chipset and I bet it will work fine. This is a problem with exactly that chip and unfortunately it’s everywhere…

Motherboard should say which ports are which, or you could check usb tree viewer.

[forest matrix]

turn hdr off

I had this issue at 4am release day of the switch 2 lmao

[edgy current]

hey. so im having issues where my ps5 is either too dark or too light. my xbox is fine

[warped ledge]

are you doing full or limited on color?

or HDR?

[edgy current]

hdr is on

[warped ledge]

if you turn that off should look normal

[edgy current]

it looks worse with it off lmao

goes really dark

[warped ledge]

then you might need to also turn off HDR on your TV/Monitor unless you want HDR

are you tunring it off via console?

[edgy current]

yea

[warped ledge]

did you turn off tonemapping on the capture card?

[edgy current]

i have no idea what that means lol

[edgy current]

um what is that app?

[warped ledge]

Studio via Elgato

[edgy current]

oh ok so i just installed it and the colour now looks ok in obs

[worldly onyx]

Ohhh

they switched to WinUI lol

[warped ledge]

think of this app as a utility

[edgy current]

i see i see. how come its not needed for xbox?

[warped ledge]

not sure on XBOX maybe it was auto or something

[edgy current]

fair enough. well thank you anyways

[warped ledge]

you're welcome

[plucky sorrel]

Hey dudies, I am new around here, I bought some days ago the 4k X and I am having some trouble setting it up. I have a computer with two monitors, and of course I've connected the capture card with HDMI to one of them. When I turn on the PS5, the monitor stops being used as a PC monitor and becomes the console screen. Is there any way I can get it to display in the application and not in full screen, so I can use my computer?

[lone crypt]

Yes, just don’t connect the passthrough to the monitor if you don’t want to watch that.
Leave it just connected to the pc instead.
But the capture preview will have more delay than the passthrough, so it’s generally recommended to play the game while watching the passthrough display, not the capture preview.

Passthrough will be basically the same as real time.

[plucky sorrel]

So for playing and streaming at the same time, i should connect it to another random screen and see it there, right?

[lone crypt]

Yeah having a display dedicated to the passthrough of the console would be ideal, and then leave your pc monitors as they are.

[plucky sorrel]

There is not any other option, right? Hahahahah, sadge

[lone crypt]

Well, you can watch the capture preview if you want to. Gameplay in a window on your pc. If you can see the passthrough display next to the capture preview, that should make it clear how much delay there is in your capture system.
It depends on your system how long the latency is. And if it bothers you in the games you’re playing

But you’re in charge of what’s on your screens! Just connect what you want to see.

[plucky sorrel]

Tysm dude! ❤️

[austere cedar]

I remembered to disable HDCP on the PlayStation, and I fixed it.

[soft cipher]

Is yours the slim one?

[austere cedar]

yeah the new version

[soft cipher]

Is there any other function on the PS that needs to be adjusted besides HDCP?

[austere cedar]

Perhaps HDR; I always recommend disabling it to avoid screen refresh issues and other problems.

[edgy current]

anyone know what causes this? restarting my xbox fixes it but kinda annoying. used to be fine

[edgy current]

oh i think i figured it out. think its when im on a game with hdr

[sterile sable]

could someone help me with a audio issue with my elgato hd60x. i cant get it to come through my pc whilst being connected to ps5?

[past basin]

What app are you using for capture, and does the PS5 have a headset connected to it?

[latent jasper]

Whenever I wanna use my Elgato HD60X, I turn on my PC, go to OBS (not displaying) so I have to unplug it and plug it back in everytime. is there a way I can fix this? Never happened before and all my drivers are updated.

[past basin]

Are you unplugging the card itself or the HDMI cable to it? Is there a monitor in the HDMI OUT of the card (and/or was there one previously)?

[native quest]

Hey, just wanted to share something in case anyone else runs into this weird issue.

Setup:

• Nintendo Switch 2
• ASRock B550M WiFi SE motherboard
• 750W Bronze PSU
• Elgato 4K Pro capture card

Problem:
Whenever I used the capture card, my PC would freeze after 5–30 minutes. No blue screen — just a full lockup. Had to hit the reset button every time.

What I tried:

• Thought the card was faulty, so I swapped it out for an NVMe PCIe adapter.
• That broke my WiFi, Bluetooth, and Ethernet — which made me suspect the motherboard’s chipset or PCIe slot was overloaded or underpowered.
• Reconnected everything, removed the WiFi/BT card — helped a little, but still froze.
• Tried increasing chipset voltage in BIOS — no luck.

What actually worked:
I got one of those cheap powered PCIe riser cards (x1 to x16) that GPU miners use. It has a 6-pin PCIe power connector, so it doesn’t rely on the motherboard slot for power.

Plugged the Elgato into that, powered it properly. Also turned on Spread Spectrum to reduce interference.

Result: No more freezing! It’s stable at 1080p60, which is all I needed.

Hope this helps someone else who’s been banging their head against this kind of issue.

[green glade]

Just remembered to check if there was a response. What is EDID. I pulled up 4k utility and checked settings didn’t see anything.

I checked again earlier and tv input will recognize my computer (hdmi connected) when I turn it on but continues to say no signal and it literally worked 2 days before I installed the card. I have a new hdmi cord I can try. Perhaps something got damaged somehow. No idea why.

Device detect doesn’t register it though. And I can’t duplicate screen to tv.

[void yew]

im having the issue again, sometimes just reinstalling the drivers fix it but it ends up always coming back

my 4k pro just isnt capturing anything its a blank screen on a 2 pc setup

[remote void]

Haven't had any help thru the reddit, was really hoping someone could help me here. Having a similar issue as a lot of people in regards to streaming switch 2. My video is detected and looks fine but my audio is completely broken. I don't think it's sounded right a single time since I've bought my Elgato 4k X.

My PC specs are:

i7-8700k (intel)
Nvidia 1070 ti
Using OBS studio but the issue happens in 4k and elgato studio as well

Have included a clip of the issue

I was hoping it would appear as a video you can watch in the server without needing to download it. I can convert it to mp4 if needed

[restive yarrow]

I'm in the same boat. @remote void It seems my motherboard is an asmedia (problematic) type so I'm going to get an adapter considering my motherboard only has one type C port and a few other 3.0 ports that (hopefully) work

[lone crypt]

Edid is a bit of data a display shares with connected devices so they can agree on what resolution and frame rate to use.
The settings are in 4k capture utility in settings for the card.
If you google that you can find help pages by Elgato.

[lone crypt]

You would need to remux that to the mp4 container for us to be able to play it.

[remote void]

Ahhh, I see. I have I believe the asus prime z270-a which seems to be asmedia as well. Which adapter should I get?

It plugs into my usb-c in the back and displays video but I was kind of thinking maybe the usb-c port had something to do with it

And would the wave audio thing help at all @restive yarrow ?? Or do you think the issue is strictly my motherboard

[lone crypt]

The usb connector type doesn’t matter, as long as the cable and pins connect correctly and the speed is fast enough for the capture card.

motherboards usually have some usb ports which connect directly to the cpu and others that are attached through a separate usb controller chip. And unfortunately, the asmedia one that has problems with audio, is very popular.
But most motherboards already have ports that are not using that chipset. You just need to work out which ones and use those for anything that has audio. (If your board has this asmedia chipset)

Again, the connector type being usb c or usb a does not actually matter to what speed that port is rated for. In fact some usb c ports are very slow or even power only.

Just want to make sure that’s understood.

If you’re swapping cables to get a different connector type, or using an adaptor… they can work, as long as they are fast enough and have all the pins.
And there is the issue of usb c being reversible, which means any adapter needs to be ready for that or it will only work one way. So beware.

[remote void]

So I’m not the most advanced with PC’s. Below I have posted an image of my motherboard and its ports. I am currently using the only usb-c which is located at the top. Based on what you’re saying, it seems like I might need to use one of the other usb ports lower down on the motherboard? I’d obviously need a usb a-c but I’m just trying to fully understand.

I just wanted to stream switch 2, seemed like it would be easy, I’ve been streaming my pc thru obs for years but this has just been such a headache lol

[lone crypt]

Yeah so you can see a little bit of info from the labels here, but it doesn't tell you what controller each port is connected to.
But you see the type c and type a are USB 3.1 and being right next to each other, it's likely those are on the same controller.
The other 4 type A ports are USB 3.0 so those are definitely a different controller than the 3.1 ports, but that doesn't necessarily mean they aren't also on a ASmedia chipset.

There are also headder pins on the motherboard where front panel connectors are attached to. Those could be different from these, also.

Somewhere else in the motherboard manual should be a chart describing which ports are attached to which controllers

Oops, enter too early. I'll type more...

[remote void]

All good lol I’ll have to find the full manual. Tried googling asmedia and my motherboard without many results but I’m sure the manual has that info

But that begs my next question

[lone crypt]

But.. if you can't find it or if it's confusing. You might want to just download the tool USB Tree Viewer

[remote void]

If all the ports are asmedia, am I just out of luck?

[lone crypt]

that will show you a visual tree of all your controllers and ports, and connected devices, and what speed those connections are.

If this motherboard doesn't have any ports that aren't attached to an ASmedia chipset, which I think is unlikely, then the move would probably be to add a PCI card with USB ports. and that card will have it's own chipset. Stick that in a PCI slot that is direct to the CPU, so it's not also going through the ASMedia chipset

There may also be firmware updates for these chipsets.... but I don't have detailed info on that. Might depend on the exact model and stuff like that. So I'm not sure if it's a full fix. Usually we recommend just using a different port once you work out which ones are problem free

[restive yarrow]

Which PCI card would you recommend if all my USB ports are in fact asmedia. Also, I bought an adapter to try the other ports (https://a.co/d/dK0pNMr) which has the 10 Gb transfer speed, and should be fine as an extension to the cable provided for the 4KX, right?

I probably should of asked beforehand, but I can easily return it if it's an incorrect one.

[lone crypt]

Yeah that cable should be fine to work with a capture card

[restive yarrow]

Awesome

[rough verge]

can anyone help me just yesterday it was able to choose the 4k setting from the switch 2 settings and it was fine but now it looks like this

[keen axle]

how are you guys doing discord streams

my capture card crashes my pc, i think i might return it

[pastel arch]

Can anyone help me my elgato hd60 x playback audio keeps crackling

[cerulean frigate]

Ok last test..
I have switch 2, i plug it to my screen directly and my screen indicates it's recieving QHD120 AND HDR but i pass it through the 4k s the card downscales it to FHD120 HDR or QHD120 if i disable HDR or QHD60 with HDR if i disable 120hz output

I tryed it with both hmdi cables i'm using and direct connection to monitor it works fine.
Tryed with standart en custom EDID

At this point i need to know whether the card does not support the console full capabilities(as announced) so i can procceed to refund or if there's anythin gi haven't tryed

[past basin]

Does it only crash when uisng Discord? Because Discord's streaming can be picky. I know a lot of people will app share a capture utility like OBS's Projector or 4K Capture Utility instead. Also what card is it?

[past basin]

First thing I'd do there if you haven't arleady is full shutdown the PC, give it 20-30 seconds for everything to power down and discharge before you reboot, and see what happens

[past basin]

If you're changing EDID settings it sometimes helps to restart the console to make sure it syncs up correctly after changing them.
That said I think it should be capable of 1440p120 Hz with HDR via YCbCr 4:2:0 or 4:2:2 mode. It'll be a while before I can test this on my own though as I've got about 2-3 hours of data transfer tying up my USB at the moment.

That said I don't recall seeing the card advertised as fully doing Switch 2 (I know it can't for PS5 and Xbox as those have 4K120 support). Happen to have a link to that so I can take a look while I'm waiting on my computer to finish up here?

[past basin]

What app are you using it with, what are you recording, what are the PC specs, and does the audio issue happen across multiple apps?

[past basin]

If you're hitting the ASMedia / AMD issue you can try to update the USB Controller driver as described here - it may help https://helpcenter.steinberg.de/hc/en-us/articles/360009604280-UR-C-Audio-dropouts-in-SuperSpeed-USB-3-1-Gen-1-mode

The issue with their 3.1 chips may just be a diver problem with the USB Audio Class support on the driver baked into Windows, since it hits a number of audio things. If that does help can you let me know - I've been trying to get someone with one of the affected ASMedia USB controllers to test it for a while now since I don't have one to test myself.

[keen axle]

i am trying to use either, it is a hd60 x

[past basin]

Does it crash the computer both ways? And what kind of crash are you getting? App crash? PC lockup? Blue screen?

[keen axle]

both monitors die and pc restarts

i think there might be something wrong with this card

because i’ve been consistently attempting to troubleshoot with no successful attempts

sharing the capture utility is what crashes the system

[past basin]

And that also happens if you try to share the card directly through discord? Or with another app like Elgato Studio or OBS? It might just be discord and 4KCU conflicting

[keen axle]

oh it just straight doesn’t work when i try sharing directly

but the output will go to OBS fine

[past basin]

I'd test another app then to see what it's like. Personally I use it with OBS, and set it up as a fullscreen projector and share that. Discord sharing can be a buggy nightmarish mess at times

[keen axle]

idk i tried all the ones i could

[past basin]

And app sharing any of them causes a crash? What about app sharing them whlie they're not showing the card?

[keen axle]

good question

would there be a fix if it was showing fine but only having a error during the stream itself

[past basin]

Hard to say but the OBS logs might have an error for it if that's what you were using. Sometimes a GPU driver update can help fix weird screen capture conflicts too

[keen axle]

i did that as well yeah

i'll troubleshoot it more later, thank you

[tame tendon]

Device: Elgato HD60 X
Software & Version: Elgato Studio 1.0.2 (737)
Windows/Mac Version: Windows 11
Console/Dual PC: PS5
PC/Mac Specs: assuredly good enough
Monitor/TV Model: I don't think this is the issue
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: Input Source not detected. Not sure why, I have the most up to date firmware, plugged into 3.0 port, every HDMI is hooked up properly, I have HDCP turned off, I've unplugged the capture card for over a minute and replugged it in to reset it, no dice. 4K Capture support is saying "Reboot your computer, EDID is not valid" but im not sure where to go with that, since rebooting didn't change that.

[sinful cairn]

Device: HD60 X
Software & Version: 4K Capture Utility 1.7.15
Windows/Mac Version: Windows 11
Console/Dual PC: PS5
PC/Mac Specs: good
Monitor/TV Model: Not plugged into a TV
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: Brand new HD60 X straight out of the box. Using both the USB and HDMI cables provided. Getting the communication issue error despite getting clear audio from the HDMI. HDCP is off. Tree Viewer says it's connected to a USB 3.0 SuperSpeed port. Plugged the HDMI into a TV and got video and audio. Not sure what else could be the issue.

Okay, now I've got the opposite problem. I plugged the card into my USB hub and plugged the hub into the port I was trying the capture card on. Now it's got video, but I can't hear audio despite audio levels showing up at the bottom

[past basin]

You may need to reflash the firmware if you're getting this error. What version does it show at the moment? Does it work if you try it in the older 4K Capture Utility instead?

[past basin]

Still in 4K Capture Utility? Does the audio play back in a recording if you make a quick one? And moving devices around didn't accidentally change your default audio device in Windows did it?

[sinful cairn]

Oh never mind. The problem is that my computer is trying to use the capture card for audio output. I'm not getting audio anywhere. Switching my default audio output fixed it and I'm getting audio again.

So I guess if all else fails, use a USB hub lol

[tame tendon]

25 07 16

[past basin]

Unusual that the hub helped - usually they're more likely to cause hiccups, but glad you managed to sort it out in any case

[tame tendon]

it says i've got the most up to date version.

[past basin]

I know it does, that's why I said reflash. It's taking me a moment to figure out where Studio stores the firmware files for a manual flash comapred to where 4KCU did

[tame tendon]

google is not very helpful in this endeavor lol

[past basin]

Okay, it's a pain to get to the files now, but they're still there.
Open Task Manager (Ctrl + Shift + ESC), type Studio in the top search to filter it down. Right click Elgato Studio and go "Open File location". Copy the path from the top of the folder it opens.
Next back in the app itself, hold CTRL, and open the Device Info Menu. This should give you the update firmware button even though you're on the latest. Hold CTRL and press it. It'll ask you what kind of firmware. We need to do this twice but start with Base if it asks. It'll ask you where to find the firmware. Paste the path you copied before in the path at the top and press enter. Once it switches over, open the Firmware Files folder. Find the HD60 X Rev 2 Base firmware and select it. It should then ask you to confirm. And then it'll flash it agian. Next repeat for the MCU firmware.
Ideally unplug the HDMI cables before doing this. Once it's done unplug the card for 10-15 seconds and the reconnect it.

[tame tendon]

Base worked, MCU failed and asked to restart and try again.

Assuming I should use the normal files not the "Rev2" files under it?

[past basin]

You have a later revision card if it has the 25 firmware

The original files are the older 22 for older cards like my own

It could break a rev2 card

If you want an older version, download 4K K capture utility. It'll have a previous version for rev2

[tame tendon]

then i will reflash both to the rev 2 and hope it works

ok so-
1.) Still no signal
2.) The LED on the capture card is now turning on (Solid blue indicating streaming)
3.) the "EDID not valid" message is gone

[past basin]

Progress

[past basin]

Does it list a signal spec in the top left and still say no signal in the main screen, or no signal on both?

[tame tendon]

No signal at the input source, i gotta head to bed now but thanks for helping me for today

[past basin]

No problem, good luck with it after. Might be worth restarting the PC after too where we'd been working with the firmware.

#official-tech-support might have some ideas too

(my next idea after that would be trying the old firmware from 4K Capture Utility to see if that brings it back for you)

[rough verge]

didnt work

still green

[past basin]

Does it clear up when the resolution is lower and only mess up like that at 4K? If so does it work at 1440p?
Also does changing the Input EDID Mode there on the side to Internal and rebooting the Switch 2 help?

[ocean sail]

I bought an elgato 4kx, but I can't hear the Switch 2 sound
Can you help me

[digital veldt]

how do i connect my elgato hd60 capture card from my switch to my pc?

[lone crypt]

Please describe how your gear is connected in your setup.

[lone crypt]

Have you not read any of the setup explanations that Elgato provides?

[digital veldt]

I have
I connect 1 hdmi from my switch to the monitor I am going to be playing on
Another hdmi from that monitor to the device
I then connected a third hdmi from the device to my pc monitor
I then connect a usb c (I think it’s a usb c anyways) from the device to my pc but it isn’t working

[lone crypt]

HDMI from the console should be to the capture card input. Then from capture card output (passthrough) to the monitor you want to play on.

[digital veldt]

i was planning on recording a game on my switch which is why im trying to connect it to my pc

[lone crypt]

Right….
So the capture card is connected to the computer by usb.
That adds a hdmi input to the pc.

Connect the switch to that input. Now the video feed from the switch is going into the input on the pc. Then another hdmi goes from the output of the capture card to the monitor so you can see the gameplay in real time as you play. (And the pc records it)

[digital veldt]

i see, thank you
sorry for also getting confused, i remember when i used to do it i did it a different way which seemed to work

[lone crypt]

For what it’s worth, this is the only way capture cards have always worked.
The hdmi goes into them and then passes through to the display. The capture cards sits in the middle and makes a copy of the video feed on the connected computer.

[digital veldt]

oh, i just remember using 3 hdmis before
btw would you happen to know how i can stream my switch on obs?

[lone crypt]

OBS streaming guides are everywhere!

[digital veldt]

okay, thank you for your help!

[full leaf]

I should know the answer to this, does the old 4KPro work with the switch2?

Looks like I should just have to make sure HDR is turned off.

[past basin]

4K60 Pro Mk2 should still do HDR. The original 4K60 Pro depends on the hardware revision and if you turned on HDR passthrough in 4K Capture Utility for it - later ones had HDR support, but early ones did not. (see https://help.elgato.com/hc/en-us/articles/360027963252-Elgato-Game-Capture-4K60-Pro-HDR-video-is-supported-with-new-hardware-and-software )

[full leaf]

Ty my friend. Looks like i didnt need to do anything, it just updated and worked.

I hadn't used my 4k60 mk2 in years so glad to see it just works.

[novel herald]

I have a HD60S and am trying to record Switch 2 gameplay but the screen on 4K capture utility is just black

well

i fixed it

[past basin]

Glad to hear you got it sorted!

[novel herald]

i just unplugged something and plugged it back in

💔

[past basin]

Sometimes that's all it takes to reset things. Nice when it's an easy fix in the end.

[stable night]

I need help with 4k60 can you help me

The Quality is not good on obs

[past basin]

Your recording/streaming quality or the actual preview?
What are your OBS encoding options in the output settings?

[lucid igloo]

Don’t know if this is the right category but on my ps5 when I have my capture card connected, sometimes when I switch games and the screen resolution changes my monitor goes black and it stays black until I turn it off and back on but it still shows on my capture card, any help?

[stable night]

Are you are

[past basin]

So it's streaming only you're having issues with? The preview is fine and you're not recording?

[stable night]

The preview its not good

[past basin]

What am I looking at here? Is this a fullscreen preview from a dual PC setup?

[stable night]

Yes

[past basin]

Does that PC have HDR on, and does disabling HDR resolve the colour cast?

I assume this is a colour issue in any case - if you're having a scaling issue a screen capture of the affected preview video would be more helpful than a photo taken of it

[queen silo]

is there any reason a device connected to an hd60 wouldn't be playing audio to the monitor that it's connected to when I don't have any software open?

[lone crypt]

I think Passthrough should have audio unless the source device isn’t sending audio via hdmi.

[queen silo]

would messing with the audio output device in say OBS change how it works even if I close OBS?

[past basin]

Passthrough generally isn't configured by the software at all - there's not really much you can do if anything to affect it normally

[lone crypt]

What are you trying to capture and is it sending sound to the hdmi in the first place?

Take the capture card out of the chain to test.

[queen silo]

without capture card it's fine

[queen silo]

it's a switch oled

[lone crypt]

Hmm. Over my depth then.

Bad hdmi cable or connector, console audio setting goes wrong but only when a capture card is in the way, or EDID setting wrong… but I don’t think either of those should really affect audio. Would be more like not connecting at all, I would guess.

[queen silo]

I'm restarting my pc and seeing how that goes

even without elgato or obs open having the capture card plugged in it won't output audio to the monitor

nvm it was an audio monitor issue in obs

[past basin]

Glad to hear you were able to sort it out - I guess the monitor was actually getting audio from the PC?

[queen silo]

I believe that was the big one yeah

[past basin]

If it's hooked up like that and you need audio while the app isn't running, you can also use the Windows "Listen To feature" to have it always play to the monitor through the computer. Just remember to turn off OBS monitoring then so you don't double up

[queen silo]

I just wanted to stream legends z-a to friends from my switch later tonight so I was just getting that together real quick and wanted to make sure I had things mostly down pat

[past basin]

Good luck with it!

[queen silo]

thanks!

[lost steppe]

hello i have a question when i plug my elgato hd 60s it says i need a usb 3.0 but im using one and it doesnt work ? im not sure what to do to fix the issue

[past basin]

Are you using the original cable? Does it have the blue plastic insert on the USB-A end?

[lost steppe]

it does have the blue thingy and no i lost it when i moved out :/

[past basin]

Hm. Okay safest thing to do is check where the slowdown is. If you run USB Tree Viewer - https://www.uwe-sieber.de/usbtreeview_e.html - and select the HD60 S on the left, you should get a summary for it on the right. There are three speeds, port, device and connection - what are they currently?

[lost steppe]

imma try that!

do i have to setup all the things before running it?

[past basin]

That looks like a cabling problem. If the port speed has companion in SuperSpeed that's fine, but the connection is High Speed. That means you're got an issue between the computer and the card slowing things down.
Make sure the cord goes right from the card to the PC and not through any hubs and adapter. Check the cable for signs of damage and check all the ports for any sign of dirt. If none of that helps, replace the cable. It needs to be a USB 3.0 cable, meaning 5 Gbps or faster (aka SuperSpeed).

[lost steppe]

Oh okok i'll do that thanks a lot!

[past basin]

Good luck with it!

[coral nacelle]

anyone have a custom EDID for ipad? i can see and hear audio from my ipad with my 4k pro but it only stays on for half a second until i change something again so it 100% works i think i just need a custom edid to fit the ipad stuff etc

also in the mean time trying to make my own to see if it works lol

[past basin]

Generally shouldn't be needed - though iPad does have some audio limits like only using one device at a time for audio out iirc. So if you have a headset plugged in for example you can have issues because it'll switch back. Or if you have a third party HDMI adapter that also has 3.5mm out it might switch to the analog audio on you.

[coral nacelle]

ah

i am using an a16 ipad so it's hooked up with a hdmi usbc hub

hub into capture card into pc ect ect

[coral nacelle]

also this is what i was talking about it flashes has video and audio but then turns off again

then just stays on a black screen

[past basin]

Oh, the video is dropping too?

[peak sorrel]

Does anyone know what to do when there is "No Signal" despite the 4K Capture Utility detecting my HD60S Capture Card?

[coral nacelle]

yea i select an edid on the list or select a internal / merged setting ect then it flashes audio and video then goes to a black screen

then if i let my ipad go idle it says no signal

[past basin]

What are you trying to capture? HD60 S is an older card so make sure it's not above 1080p60, and HDR, VRR and 120 Hz modes are off.

[peak sorrel]

Just trying to stream the new pokemon game to some friends on discord

[past basin]

Switch 1? That shouldn't usually require anything HD60 S can't do. Do you see a "Source" resolution up in the top right of 4KCU?

[coral nacelle]

try the new elgato studio app instead of the 4k utility software maybe

[past basin]

Studio won't work with HD60 S, too old

[coral nacelle]

ah nvm

[past basin]

Third party apps like OBS are an option though

[peak sorrel]

Switch 2

[past basin]

Yeah, check that things like HDR in docked mode are turned off and the Switch 2 is set to 1080p

[coral nacelle]

do you have hdcp disabled and everything as well in the switch 2 settings

[past basin]

Does the app list a signal resolution in the top or does that blank out too?

[past basin]

Is there something in that HDMI OUT port? does that still get signal or does that go black too?

[coral nacelle]

nah i don't have anything in the out port i was just going to fullscreen the input on obs or something instead of outputting to another monitor

[past basin]

I take it from the sounds of it you've already been playing around with the custom EDIDs for when the card is in Internal mode with no luck?

iPads can be tricky, particularly with third party HDMI adapters. I know support will suggest using the apple adapter if you can get one

[coral nacelle]

yea i tried making a custom edid but when i select the bin file for it it doesn't look like it is selecting the edid when i upload it

but yea i have an anker usbc hub

https://www.amazon.com/dp/B0BQLLB61B?tag=bravesoftwa04-20&linkCode=osi&th=1&language=en_US

[past basin]

Hm. I've got an Anker one about but not that model. Where IS my iPad I wonder. . .
I got the apple adapter myself because I knew it was picky with third party ones, but let me see if I can find what I'd need to test my own Anker adapter to see what that works like

different model so might not be an accurate test, but might give some insight

[coral nacelle]

sick let me know what happens

apparently there is an hdcp thing on the ipad that you can't turn off or something so i wonder if that is why it's flashing to a black screen maybe

[past basin]

That should usually only be running when something like Netflix is up

[coral nacelle]

o ok

[past basin]

Hm, the Anker one I have works, but my setup is pretty much a differet model of everything. Anker 556 dock, iPad pro, and HD60 X.

So not the best test 😐

[coral nacelle]

hmmm i have the a16 ipad the anker thing i linked and the 4k pro but i alsooo have the hd60x not sure if that would make a different with anything though

[past basin]

It might be worth a shot - it'd at least rule out of the issue is the 4K Pro

[coral nacelle]

i also was able to plug the ipad into my tv with the hub and it worked

[past basin]

My first thought is still that the iPads tend to be picky with the HDMI adapters, so anything else you can rule out helps make sure that's the issue if it is.

Yeah, I'd expect most of them to work, but they get picky with capture

Actually what version of iPad OS is on that? 26?

[coral nacelle]

let me check

oh

it is not

i see the option for it in the update thing

new ipad user here never looked at that before lol

should i go to 26 then?

[past basin]

Do you have Stage Manager in your settings on the current version? If you turn that on it should let you use the capture card as an external display which is how mine is runnig.

[coral nacelle]

i'm on 18 right now

[past basin]

But I can't recall if that came in 26 or not

[coral nacelle]

are you on 26?

[past basin]

yeah

[coral nacelle]

ok i will update then and see what happens

[past basin]

oh nm

External display is an iPad Air/Pro thing. the normal and mini don't get access

the others just get display mirroring

[coral nacelle]

ah ok so i will have to use the airplay mirroring stuff then instead of the capture card?

[past basin]

Capture card should work

What I was describing lets you hook up another display like a second monitor on a pc s you can show different things on each

I figured it might help test the card if it could show it's own thing here - but not an option on this one

I'd try the HD60 X to see if it has the same issue. If not iPadOS 26 has been out for a few weeks and should be fine to upgrade to to see if that helps.

The only other thing I can think of is the adapter but I don't want to suggest that route unless we can rule out everything else because those things aren't cheap

[forest anchor]

Is there anyone who is willing to jump in a discord call with me to figure out this desync issue I’m experiencing when swapping between my desktop games? I really want to stream Friday and Saturday instead of waiting for my friend to help me Saturday night.

[coral nacelle]

update is almost done i think i will let you know what happens lol

[forest anchor]

I’ve been at this for like a month and just need a bit more help. It s hard to do it over text because it fries my brain

[coral nacelle]

thanks for all the help btw

member of the year confirmed lol

[past basin]

Good luck with it, hopefully that helps sort it out

[coral nacelle]

yeee

i actually had no idea i could go to 26 lol

[past basin]

Yeah, A16 is the current gen standard iPad right? You'll probably get a few more updates yet, down the road. I think the last get ones gets it too

[past basin]

Like a dual PC audio desyncing?

[forest anchor]

No, I’m just on my laptop.

They are fan games and the like. Launched from my browser. I have capture Game on widow, then select the window, sync the video, audio, my mic and button input overlay, then when I switch to another desktop games, it is unsynced

[past basin]

Oh, so there's no actual capture card here? Or are you passing the audio through something like Wave Link?

[forest anchor]

Well it’s a whole mess. Yes there is a capture card (Elgato HD Legacy) that is hooked up to stream my retro consoles. I’ve been swapping the output from the retro consoles, then plugging it into my laptop to stream the desktop games.
I had someone tell me to not use the laptop output and just use game capture with obs but that just gives me a black screen on most games.
I was then told to copy path of the game and add it to my windows graphic settings, but that wouldn’t work for me as it said couldn’t retrieve file. Plus I have like 20 games, I wouldn’t want to have to do that to every one.

I think it was also mentioned because it said the game is running on a different gpu?

I think I have obs set to nvidia gpu, and Elgato to cpu.. or whatever is not nvidia

[past basin]

Usually Game or Window Capture would be the preferred way to do it, and Display capture if that fails. Game Capture HD isn't going to help with sync issues here because depending on the configuration it can have as much as a half second of delay, and it could vary if the games you're playing are chaning things like the resolution used.

If you get a black screen with Display Capture still you might have to manually change the capture method from automatic in the properties in OBS to either DXGI or Windows 10+ option.

Offhand I'm not sure how to try and sync that many things together if you're using a capture card with potentially variable latency. If each different game has it's OWN latency you're syncing with, and it's only that different games have different latencies, you could create a different OBS profile from the profiles menu for each I guess?

[forest anchor]

I’ll try the display capture method out then. Like, when switching between games.. I’ll initially sync it up on one game, then swap to another game where my mic, audio and button overlay is correct but the video is off.. then I switch back to the game I synced it with and it’s fine

[forest anchor]

So would that mean for each of the 20 or so games I need to create a new scene and game capture or display capture (whichever works) and sync each one up individually?

[past basin]

Maybe. If each game has it's own specific amount of delay it's off by

[coral nacelle]

@past basin I have stage manager now

[past basin]

It's not really an ideal solution but beyond that my next suggestion would be a newer capture card since they'd have much lower latency (like 30-60 ms vs potentially 300-550+)

[past basin]

I'm still not sure if that'll let the A16 do multi monitor - but does it have any effect on the video capture now that the iPad is updated?

[coral nacelle]

Yea all updated now

[past basin]

That said it's also 1:30 in the morning here, so I might not be remembering any other options.

[coral nacelle]

I see the monitor screen icon at the top right as well

[forest anchor]

Alright I’ll try creating a new scene for each one then. It’s better than the other technical things I’d need help with doing for the first time on a Vic in disc.
I’ll try the multiple scenes for multiple games and report back. I don’t have the money to spend and won’t for a while so this would be the best solution for now. Thanks for the help @past basin and I’ll message you when I try it out. I may post tomorrow if it takes me too long tonight.

[past basin]

Good luck, hopefully that works as a solution for now at least.

[forest anchor]

Oh! You’re an hour ahead of me! I’m usually ahead lol. I got ya. And thanks again for the assistance. It gives me something to try.

[past basin]

Probably an hour and a half - I live in a weird half hour offset 🙂

[forest anchor]

Yea it’s 12:12am right now lol

[past basin]

But yeah, good luck with it

[past basin]

Did it have any effect on being able to capture the iPad after? or still just a black screen on the 4K Pro (or are you looking for the other card?)

[opal ledge]

PS5 party audio from other players is picked up on OBS with my 4K X and Chat Link Pro, but my audio is not only picked up, but all audio gets silent whenever I talk

[past basin]

How is your audio getting picked up - another mic? Chat Link Pro won't split a headset mic only send it to the console, so it would help to know how your audio gets picked up.

My first though is Windows audio settings are turning everything down when you speak though. You can check that by pressing Windows Key + R, typing mmsys.cpl in the box that comes up, then press OK. After that go to the Communications tab and set it to do nothing.

[coral nacelle]

hd60x seems to be doing something

stays on longer but still goes black screen

[coral nacelle]

Wait I found this 👀

@past basin we might be gaming soon lol

4k pro shows up as well now

[opal ledge]

My mic audio is picked up by the same headset connected to the chat link pro

But I toggled that setting that you told me