capture-cards

[frail mesa]

well thank you for help and im looking forward to all cables to come haha you have a nice day 👍

[past basin]

Good luck with it!

[earnest coral]

Hey so I just started using the elgato HD60 S Capture card to start streaming my switch 2 but I've been having a pretty noticeable input delay while playing, does anyone know a solution ?

[lone crypt]

Sounds like you might be watching the captured video feed.
Connect the capture card hdmi out to a display to view the real-time video.

All capture cards have some latency in conversion and then the computer and capturing app add some, too. That’s normal.

[earnest coral]

I started watching it through obs and it works perfectly but thanks 🙂

[frail hound]

are internal capture cards for streaming or just recording on pc?

is it just better latency for the internal one?

[past basin]

They can do either streaming or recording - all a capture card does it get video into the PC, the apps take it from there.
Current gen Latency is about the same through the lineup, internal or external. The internal does have more HDR recording supported resolutions and refresh rates, while the external 4K X has the ability to record in 4K in higher refresh rates - so they both have their tradeoffs

[frail hound]

thanks

[maiden jay]

Hi, I have my 4K X showing up like this, my primary Asus display is a 2K 180hz, and there's no option to select 180hz in 4KX, either it needs to be at 144 or 180, I experience minor stutters when watching the feed on my OBS, is that something regarding this? Any help regarding this would be highly appreciated.

Asus and 4K are duplicated in windows.

[past basin]

What happens if you set both card and monitor to 120? That usually works better for recording since it's evenly divisble by 60 and can help prevent tearing or stutter issues

[maiden jay]

I want to keep using 180 for gaming purposes 🙁
Haven't tried that also though, but how about setting 4K X to 240hz? would that work?

[past basin]

180 and 120 might work - 180 is a multiple of 60 - but it's a factor of 3 so I'm worries it might still stutter. 240 monitor and 120 card might work

There's enough enhancements on gaming setups these days that often you've got to test the settings on your specific rig to be sure

[maiden jay]

Yeah but my monitor can do upto 180hz, and in this case, what other frame rate you recommend setting for 4K X if not 144 or 240?

[past basin]

I figured the monitor was going to be 180 capped - that's why I was suggesting 120.
If you hooked the card up in passthrough configuration and set Internal EDID Mode to display, there is a chance it'll take a 180 signal thorugh the card then (since the card can pass through up to 240 at 1440p), but it's not on the offical supported resolutions matrix so you'd have to test it to be sure

If you can get it on 180 which is a multiple of 60, most likely things will be smoother

Actually - you could try setting the PC to 180 and the card to 60 too

Unless you plan to stream or record in high refresh rate, the main issue is getting that 144 out of there because it'll not divide clean to 60 OR 180

[maiden jay]

Yeah I record and stream in 1440 60, so what you said totally makes sense to me. I'll set 4K X at 2K 60, but what should I set in the elgato studio? Does it need to be on display, internal or merged?

[past basin]

Sounds like you've got a cloned display setup, so Internal or merged

There's nothing in the HDMI OUT port in a cloned setup to pull a Display EDID from

[maiden jay]

Yeah HDMI out on my 4K X is always empty, I don't use any passthrough.

[past basin]

Yeah, Internal or merged then. Since there's nothing in the out, merged will only pull the internal list anyway

[maiden jay]

Perfect. Thank you so much Arcsane helping me this much. I highly appreciate you brother 🙏

[jagged bay]

hello, i’ve been using the hd60x capture card for a while but it randomly stopped showing/working on my game pc just now. it still works on my stream pc so i was wondering i can get some quick help?

[lone crypt]

What have you tried so far?
Have you unplugged and replugged it? Have you rebooted?

[past basin]

As it it stopped showing on the gaming PC as a display? I've seen one user report yesterday that they had to roll back the latest NVidia driver update as the card wouldn't be seen on the newest. Any chance you updated drivers before the card disappeared? You might also want to try the "My display is not shown" option in NVidia Control Panel to run rigourous detection mode.

Otherwise if you did update the driver before the problem, roll it back

[jagged bay]

omgg this worked thank you so much

[jagged bay]

yeah last night i was resetting pc, changing wires and everything wasn’t working but i just saw that it randomly got unchecked in my nividia control panel 😭

[lone crypt]

Yup, nvidia seems to have completely forgotten how to write a stable driver since the 50 series and their obsession with frame generation.

[warped ledge]

yeah I'm on an April driver because of the black screens via a 5090.

I'm hesitant to update the driver when i have stability, and have things completely reinstalled after rolling back destroyed my recovery and c:/ drive - thanks Nvidia...

[mild olive]

Hey guys Im wondering if anyone can give me some tips. I got the HD 60x and im trying to get the video to show up onto my streamlabs desktop and it just shows that its a black screen

anyone know why

everything is connected and i can see the capture on the elgato studio

[past basin]

Make sure you close Studio before opening Streamlabs Desktop - only one app at a time can pull video from the card

[placid crown]

Hey! I’m currently using OBS to capture clips with my friends, and I’m trying to offload that load to a capture card.
Thinking about getting the HD60X since I don’t need insane recording quality, just high Hz passthrough, which it has.
I’d love to replace OBS entirely with the capture utility. I noticed it has a “Trigger Flashback Recording” hotkey, which sounds perfect, but all I can find says it’s limited to 30 seconds
and it doesn’t look like you can change it? Is that true? If so, is there any workaround, and why is it hardcoded to 30s?

Also, does anyone know if using the capture utility to clip instead of having OBS minimized while capturing actually improves performance?

[thick berry]

hey yall i just joined cause i have an issue with obs and the elgato capture card and im wondering if anyone can help, i recently got a switch 2 like yesterday and i was setting it all up but when i opened obs none of the audio would play

fyi i already have had elgato set up with my old switch i simply replaced consoles and now its not playing audio, the video is fine i just dont know why theres no audio

[past basin]

A capture card just provides a HDMI Input to your computer to capture outside sources. It has not benefit to performance, as apps like OBS or 4K Capture Utility that pull video from the card still use your GPU or CPU to encode the video. The benefit for PC users comes in with dual PC where you can offload all that encoding onto a whole second PC that has a capture card in it. For single PC use there's no performance benefit to using a capture card over using OBS.

Flashback recording can record significantly longer than 30 secs - the 30 seconds things is a limit of the Stream Deck action for it, while in app you can go back over the whoe flashback recording to make clips. The default is actually 2 hours.

[past basin]

Make sure the Switch 2 is set to Stereo audio. That's one of the most common hiccups if audio capture was already working with other devices.

[thick berry]

it was already on stereo

and ive already checked obs for if it was set to monitor and output and i got nothing

i even updated elgatos software

[past basin]

No headsets or anything connected to the Switch 2 right?

[thick berry]

nope

[past basin]

Try changing the Input EDID mode in 4K Capture Utility - in rare cases this can affect sound options. Try Internal first, then Display if that doesn't help. It'll be in device tab of settings for 4K Capture Utility - you may need to disconnect and reconnect the HDMI to force Switch 2 to pick up on the change when done.

[thick berry]

OH MY GOD IT WORKED THANK YOU

[past basin]

Glad to hear it!

[craggy relic]

Hello everyone, I would appreciate some help. I bought an HD60x and when I connect it to an iPad and then to a computer, I don't get any audio. Can you help?

I really need help

[cursive wasp]

Subject: Problem with iPad Pro / Samsung S22 Ultra not displaying correctly on Elgato 4KX

Message:

Hello Elgato Support,

I am experiencing an issue when trying to connect my devices to the Elgato 4KX.
My setup is:

iPad Pro (via USB-C to HDMI adapter) → HDMI switch/dock → Elgato 4KX → Monitor

I also tested with Samsung S22 Ultra (USB-C to HDMI) → Elgato 4KX → Monitor

In both cases, the video signal shows up for a few seconds and then the screen goes black.
I have tested multiple HDMI 2.1 certified cables and different HDMI hubs (Baseus 16-in-1, Bifa 7-in-1, and Vention 8K switch), but the problem persists.

The signal works normally when I connect the iPad Pro or Samsung directly to the monitor, so the issue only happens when the signal goes through the Elgato 4KX.

Could this be related to HDCP compatibility, or is there a recommended solution for capturing video from iPad Pro or Samsung S22 Ultra via HDMI using the Elgato 4KX?

Thank you for your support.

[warped ledge]

just to confirm with the iPad Pro you are charging it while in use?

[craggy relic]

?

[past basin]

iPadOS will only output audio to the last audio device connected - if you have a multi adapter thing sometimes means iPad will only send audio to the 3.5mm jack or the HDMI jack and not both. Likewise if you connect any kind of bluetooth headset you'll lose HDMI audio. Different USB-C to HDMI adapters can also work differently - do you head HDMI audio on a TV or monitor if you connect the iPad to that? That would rule out a number of potential issues.
It would also help to know what kind of computer you have and what app you're using to record with

[craggy relic]

I connect the iPad to the adapter and the adapter connects to the Elgato and then the output to the computer screen, the mirroring works but there is no audio from the iPad.

[craggy relic]

What do I need to do to also receive audio from the iPad?

[past basin]

Are you using the standard Apple adapter, or a multi adapter that has a 3.5mm out too? No other audio devices like Bluetooth connected to it?
Do you hear HDMI audio on a TV or monitor if you connect the iPad to that? That would rule out a number of potential issues.
It would also help to know what kind of computer you have and what app you're using to record with.

[craggy relic]

I connect through an adapter called Energi, there is audio on the computer itself, but the audio from the iPad does not go to the computer. I also check through the Elgato app itself, and in principle this is for broadcasting on TikTok Live.

[past basin]

Does that adapter have a 3.5mm audio out? Have you had a chance to test it with a TV or monitor with speakers to make sure it's actually sending audio out? What sort of computer do you have, mac or PC? Are there any other audio devices connected to the iPad like earbuds?

[maiden jay]

Hi Arcsane, just wanted to update you, I turned 4K X to 60hz, that works great but now the issue is since it is duplicated on my gaming screen, which is a 180hz screen, the games feel really choppy and in 60hz in borderless windowed mode. They feel great in full screen mode but the only issue with full screen is that it don't allow me to tab out to my other monitor which is connected to my gaming pc as well. Isn't there a way to feed in custom EDID for 180hz in 4K X so I get an option to set it to 180hz so it matches exactly with my monitor?

[past basin]

I am not sure if it'll take a custom EDID for 180 - what resolution were you running at again?
You can try it if you know how to make a custom EDID, or can get one from support - both 4K Capture Utility and Elgato Studio will let you set a custom EDID file, if you set the Input EDID mode to Internal.

[maiden jay]

2560x1440.

[past basin]

I think that fits under the HDMI 2.1 bandwidth then at least - so it might work.

That said if the card is in passthrough mode (monitor in the HDMI OUT) you could also try using Display for the Input EDID mode and it should just pass along the EDID right from the screen, ignoring the built in one on 4K X. That might work too

[maiden jay]

Yeah but I don't have the pass through populated, so I just take hdmi in from the gaming PC

Is this way right to get the EDID for my gaming monitor? https://www.nvidia.com/content/Control-Panel-Help/vLatest/en-us/mergedProjects/Workstation/To_get_an_EDID_from_a_display_and_save_it.htm

[past basin]

Can't say I've ever used Nvidia Control Panel to extract an EDID, but worth a shot

But yeah, I get that you're not using passthrough at the moment, but I was suggesting testing it to see what happens

[craggy relic]

Regarding testing the adapter, I did not check if it outputs audio. The ports on this adapter are USB, network, TYPC, and HDMI, and the computer is a regular gaming desktop.

[maiden jay]

Sure yeah, I'll test it out too

[last flicker]

Hi everyone,

I’m using an Elgato 4K Pro to capture a Switch 2 signal and view it in MPC-HC. I noticed the FPS isn’t a fixed 4K 60fps; it fluctuates between 59.94 and 60.22. Sometimes, when panning the camera quickly, I see frame skips. I’d like to know if there’s a way to set a fixed FPS.

spec: ASUS TUF Gaming GeForce RTX 4090 OC Edition 24GB GDDR6X
monitor: dell aw2725q (enabled g-sync)
ssd: Kingston KC3000 2T M.2 NVMe GEN4x4 SSD
ram: G.SKILL Trident Z5 RGB Series DDR5 32GB (2 x 16GB)
cpu: Intel® Core™ i9-13900KF 24 Cores 32 Threads 32M
motherboard: ASUS TUF GAMING Z790-PLUS WIFI ATX
OS: Microsoft Windows 11 Home

[jaunty elm]

normally i ask what usb port you have the card plugged into but since you have a 4k pro which plugs into a pcie port on the mobo so what version is the pcie lane on (i have no idea of the card needs a pcie x1, x2, x4 etc

[past basin]

So you haven't tested if there's audio coming from the adapter? That's one of the first things you should test if at all possible, because it tells us if the issue with with the iPad and adapter, or with the audio intake on 4K X. iPad's have a history of quirks when used with non-Apple adapters in some cases.
Can I also take this as confirmation you don't have any headphones or earbuds connected to the iPad? As I said earlier if you do, that will mute the HDMI audio out and there would be nothing to capture.

[past basin]

Are you seeing fluctuations in a single playback or between files/sessions? 59.94 is broadcast standard 60 fps for NTSC, 60.02 is sometimes what you get on a PC equivalent instead (though 60.22 is odd, and usually it'll be 60.002 and rarely 60.02 depening on the panel used in a monitor that's providing an EDID). I'm not familiar with that particular app you're using but I'd check if the problem persists in other apps like Elgato Studio, OBS Studio, Meld Studio, etc to rule out software / compatibility issues. I'm unclear if you're viewing the Switch 2 live in MPC-HC or viewing a recorded playback, but if the latter you may also need to check what encoding format the app you record with is setup for.

[last flicker]

pcie 4.0 x16

[jaunty elm]

So is the 4k pro plugged into the lane that you have circled in?

[last flicker]

yes

[last flicker]

I uploaded the video, the fps isn’t a fixed 59.94 or 60.02

[past basin]

That slots is actualyl wired as x4 based on the manual, but still meets the requirements. You can't go by the physical slot size thes days, always check the tech specs or manual.

[past basin]

I'm not familiar with that app but that just looks like the app itself trying to keep playback within spec. I'd have suggested checking with them, but seems that app hasn't updated in 8 years, so no idea what their support situation is like.

What format is the video in? I see the container is AVI, but is this H.264, H.265/HEVC, etc?

[craggy relic]

Is there a way to improve the quality of the sharing I'm shown? @past basin

[last flicker]

@past basin
I tried OBS and turned off G-Sync, and the problem seems to be fixed

[past basin]

Do you mean you have a video quality issue? If so that'll depend a bit on what sort of issue you're having. The HDMI adapter may step your resolution down from what's on the iPad. But there could be config issues too. I'm unclear on what is meant by "the sharing I'm shown" here?

[past basin]

Interesting - glad to hear you seem to have sorted it out.

[craggy relic]

I mean, in Tiktok Studio, the quality is really poor.

At the same level of Japanese screen sharing that I bought, you will catch

[past basin]

Ah - I can't say I've used that app. Is the quality poor in other apps like Elgato Studio or 4K Capture Utility? That'd help you narrow down if it's an issue with video from the capture card or a software setting with Tiktok

[craggy relic]

I'll check with the apps and send it to you so you can see.

[dark cliff]

i need helpppppppp im about to cry fr fr
ive bought an elgato HD60X but i cant get my switch 2 to play 120hz in passtrough mode i dont know why

[past basin]

What game are you trying to play? It'll only do 120Hz mode with specific titles like Street Figther 6, and Welcome Tour

(Or with some games like CyperPunk 2077 which uses 120 Hz mode to get tear free 40 fps play)

[dark cliff]

thats my bad then i was about to freaking loose my mind

[past basin]

All good - it caught a lot of people off guard during Switch 2 launch. People were expecting Mario Kart in particular to do 120 fps mode when docked and it didn't

[fast hemlock]

Ok, I’m dumb in this field, can someone explain what a CC is? (Capture Card)

[humble glen]

A capture card will capture any unencrypted HDMI device like a Console or PC into a capture card's Input port, and send that signal through either USB or PCIE to another PC to record (aka capture). Most capture cards will also have an out (output) port to passthrough the HDMI for input lag-free signal.

You'd use this over a console's native capture features to add more details to your stream/recording like a background, chat, sub count, ect.

[lone crypt]

Adds a HDMI input to a computer.

[past basin]

I'm pretty sure that was your post I just replied to on reddit actually

[past basin]

If you disconnect the monitor in the HDMI out does the app get video?

Also is there any change if you use the Elgato Studio app instead?

(make sure to close 4KCU first - only one app at a time can pull the video)

Sounds good, Studio is likely newer than the box since it only launched a few months ago. It should be at the same https://www.elgato.com/downloads link as the other app

[fast hemlock]

@humble glen Thank you!

Can CC’s do wireless? Like if there is a Receiver on the other end.

[lone crypt]

There is such a thing as wireless hdmi transmitters/receivers.

I can’t confirm that will work, but I’ve seen them at the store.
So that would sit in place of any of the hdmi connections.

But NDI is the tested and commercially used solution for sending video signals over network. The NDI plugin for OBS works great. On Ethernet. I’ve never tried it wireless but it could work if your network is very solid and fast.

(That’s all from one computer to another, not consoles which need hdmi)

[random blaze]

My capture card isn’t working properly when plugged into the switch

[warped ledge]

Switch 1 or Switch 2?

[random blaze]

Switch 1

[warped ledge]

which capture card?

[random blaze]

4ks

[warped ledge]

you have IN connected to the console, OUT connected to the TV/Gaming Monitor, and the USB to the PC?

Switch 1 is docked?

[random blaze]

Yes

It’s docked

[warped ledge]

ok, and the TV setting on the Switch is 1080p?

[random blaze]

Let me check

[random blaze]

I don’t have that as a option

Only got 480p and 720p

[warped ledge]

can you try docking the switch directly with the TV and change the setting from auto to 1080p please and then connect the capture card.

[random blaze]

I got it working now on show my switch screen on the tv

I was getting frustrated

[warped ledge]

it happens. sadly the Switch 1 does this from time to time.

[solemn belfry]

Hello y'all. I was wondering why my Elgato HD60S , I can no longer hear audio from my capture. before moving, my setup was all okay. and i could play my Nintendo Switch 1 games using my PC monitor by playing from the Game capture HD preview. i had the line analog audio 3.5 mm plugged into my PC's Line in, and i would be able to hear my games audio from there and play my game entirely from my PC screen without needing to change sources. Now that i've moved and set everything up again, i dont know what went wrong and why i cant hear any audio anymore. The Game Capture HD shows that there is volume coming from the game.

[grand flower]

Hi, i just got the 4K X today ive been using the HD60 s for the longest time now that i got the 4K X everything is working but my game sound, i use streamlabs and i can get the picture to show but my stream cant hear no game or party chat sound at all, idont use the party chat link because i use the astro A50 headset with adapter and it worked fine with the older card, but no its not working at all

[humble glen]

In the audio mixer of Streamlabs, does the capture card have a spot there?

[grand flower]

@humble glen yes

[warped ledge]

Are you in a 3.0, USB port or 3.2

Did you monitor an output, the audio source, or see an audio source for it?

[grand flower]

like ill get the ps5 sound to come then when close streamlabs and reopen it my capture card picture is blank and the sound is just gone, then i have to go into the properties and click activate and deactivate multiple times before the capture cards works then the sound just takes forever i have to change my sound output on my ps5 to HDMI Device (TV) then maybe it will work but not all the time and i just got that new capture card and my first 4k samsung tv yesterday and today

So all if not all my usb ports are good

[warped ledge]

Did you disable USB suspend, and try different 3.0 or 3.2 ports

[grand flower]

yea i switch them

my hdmi ports are good

[warped ledge]

@past basin I’ll let you take over buddy, because I’m at work but what I’m thinking is the USB tree thing needs to check the speed

[past basin]

Also working - it'll be a while before I am free to go over this. I'll check in when I'm free

[grand flower]

It’s ok, I’ll keep messing with it

I’ll text back in here if I get it working consistently

[lone crypt]

If you see activity on the audio meter in the app, my guess would be that the output device in the computer is muted or configured wrong.
Have you simply restarted and unplugged and replugged the hdmi and usb? How about a different usb port?
Assuming this is windows, open mmsys.cpl and check that the correct output device is selected and hooked up. Open the properties of the device and make sure its level is turned up and any enhancements and spatial effects are disabled.
Could try toggling to a different sample rate and bit depth. 48khz 16bit should be native for that card, though 24bit should also work… but basically just check all that stuff and see if anything is set wrong or just toggling it wakes something up.

[solemn belfry]

ok so i managed to find how to make the audio come back. I did as you said and opened mmsys.cpl and checked out GameCaptureHD60S on my recordings tab and enabled listen to this device. now i can hear it clearly

you are a lifesaver man ❤️

i dont know why its in the recordings tab though

[lone crypt]

Ah ok so you’re passing it through to the listening device with “listen to”
Is that how you were doing it before?

Windows has a lovely habit of turning that setting off when there is an update of any kind, or if a device gets disconnected. So I’m not surprised if that was how it was configured previously.

[solemn belfry]

i honestly have no clue. i just managed to press some stuff back then until then it worked.

ok i dont think i may have solved it yet

[mild olive]

Whats up everyone. Im wondering if anyone else has this issue or its just me. I bought an Elgato HD60x about a week ago to stream from and get video content from my xbox. Most of the time when I am play and streaming/recording, my elgato capture freezes on me. If im not paying very close attention to my streamlabs I wont notice it and the only way I cant get it to un freeze is to open the video configuration, just to have it freeze again in the 10/15 mins. Anyone have a solution or a work around they use? Anyone else have this issue?

[past basin]

First thing I'd do here is try another app like Elgato Studio or 4K Capture Utility for a test recording. You're going to want to see if is the card that's freezing or the setup with Streamlabs specifically that's freezing up.
You may also want to use one of those two apps to check that your HD60 X has up to date firmware (in 4KCU it's under the devices section of settings, in Studio, under the device preferences in the card pulldown in the top left).
It may also be worth trying it in different USB ports - it may be getting interference from something else on the same USB controller causing a temporary interruption that freezes the feed. You can check what controller it's on with a tool like USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) . That'll show you what connects to what USB controllers inside your PC and if need be you can try moving the card around until it's on a different controller (assuming your PC has more tha none - some, especially laptops may not)

[exotic kestrel]

why is it when I plug in my HD60 S+ I get this notification and its unable to be read (Windows 10)

[lone crypt]

Are you connecting through a hub? Looks like a hub or cable that isn’t compatible, or might be broken.
Try a different port, cable, bypass the hub, etc.

[exotic kestrel]

Im used both the Elgato Studio and OBS but they both would capture for a couple, of seconds then stop. I don't think it's the cable either, because it would work on my windows 11 fine. I'm curious if its a UVC problem, but I don't understand how that or how to update it.

[lone crypt]

The s+ is a uvc device so, it needs no driver. Universal.
If all the cables and ports are working right then….
Check out usb free viewer to get more insight. Diagnostic info.

[exotic kestrel]

Ill check it out thanks for helpin!

[past basin]

If it's working fine on one PC and not another, check your USB ports for dirt, damage or corrosion too. They can interfere with connectivity. If you need to clean a USB port, rubberized dental picks are usually a good choice - don't forget to power the system off either.

[warped ledge]

I can help too!!!

[lost anvil]

Hello I'm having issues with my chat link pro it's making a very loud noise every time it's plugged it into my hd60 X

[past basin]

If it's plugged into a controller that's connected via wire to the console (or direct to console for a Switch), make sure the ground loop isolator on the wire is set to on.

[cyan venture]

Hey guys. So I've had the HD60X for a while and have never had issues with it. I use it in a dual-pc setup, and all of a sudden the video source is still going through to OBS on the streaming pc, but no audio. When I check wave link on the gaming PC the HD60X is no longer an option in the stream output tab. Also, the device is no longer in my sound settings or device manager. I do see it in my streaming pc, but iirc that is backwards, as I want the playback device to be the hd60x for the stream output on the gaming pc. Any help would be appreicated. I've tried restarting both pcs, unplugging the capture card, rolling back NVIDIA drivers as that was something I did yesterday, swapping USB ports on the streaming pc.

[past basin]

When you check the Nvidia driver setup and do a custom setup, is the HD Audio driver selected for install?

[cyan venture]

I usually do express but yes custom shows the HD Audio selected.

[lost anvil]

here my issue right now warning volume is loud so please turn down your audio

[past basin]

If you go into mmsys.cpl and check the recording tab and right click both show disabled devices and show disconnected devices, does the card show up?

[past basin]

You have a feedback loop setup in your audio somehwere it sounds like. What app are you using to record?

[lost anvil]

obs

[cyan venture]

No even with show disabled devices checked.

[past basin]

Did you set it up to play back the audio from the capture card on the computer too? If so try muting Desktop audio.

[lost anvil]

I've tried that

like I heard the same thing in my headset

I don't know what's going on

[past basin]

If you disconnect the end going into the capture card do you still hear it?

in the headset that is

[lost anvil]

no

I think my chat link pro might be busted

[cyan venture]

It does show up on my streaming pc recording tab, but not gaming.

[past basin]

And you already tried rolling back the driver too? That's throwing me a bit tbh. Did you ever load any kind of custom EDID into the card? Does changing the cards Input EDID mode from the streaming computer affect anything?

[past basin]

Just to double check, you're looking for it on the playback tab on the gaming PC, correct?

[past basin]

You shouldn't hear anything other than the console audio out when Chat Link is connected correctly - I'm not sure how you're getting audio feedback into the headset that's in the chat link that way - the capture card has no audio out on the analog jack

[lost anvil]

I have no idea what's going on

[past basin]

Just to confirm you have the chat link plugged in with the long cable (that has the ground loop isolator block on it) going into the capture card, right?

That end should have only 3 metal contacts on the plug, 2 black bands

[cyan venture]

Yeah I did. I know I can't think of a potential root cause. No I did not load a custom EDID. I usually have it set to Display so I can pass through 240fps. Let me toggle it.

[lost anvil]

yes I do

[cyan venture]

Yes in both, and that is what is confusing to me is that it's showing the the streaming pc but not the gaming, seems backwards to me.

[past basin]

You may need to restart the PC after changing the EDID input mode (the gaming PC), to get it to pick up the change

[past basin]

Streaming PC it's a recording device over USB. Gaming PC it's a playback device over HDMI. Different connections, different purposes

[lost anvil]

you think buying a new chat link pro will fix my issue?

[cyan venture]

Yeah but it was showing playback on streaming and none on gaming. However, big cheers to you as just toggling the EDID mode fixed it 🤣

[past basin]

Ah, guessing that monitor has no audio out? If it was on Display and there's no audio EDID from the monitor that could trip it up

[cyan venture]

Nope has audio out, I switched it to merged and back to display and all is well in the world now.

[past basin]

At at least it's working, glad it's sorted

[past basin]

I couldn't say for certain. I'm not sure how you're getting feedback on the headset on Chat Link Pro to begin with - HD60 X has no audio out there. What kind of headset is this? Basic 3.5mm wired headset or something that has a dual connection to the PC?

[cyan venture]

Yeah, never had that one before, good to know about it for future reference though. I think it could've gotten tripped up by the NVIDIA update though, as that was the only thing applied to the computer when I shut it off yesterday.

[lost anvil]

I'm using a steelseries arctis 7 plus with a aux cable

[past basin]

Could be. I've heard tell of the latest one causing some issues with detection of capture cards as monitors even.

[past basin]

Are you using the AUX cable that goes to the steelseries proprietary connector? Or the 3.5mm jack on the headset - because that jack is a headphone share jack and could be the source of the problem.

[lost anvil]

3.5mm jack

[past basin]

The headset should have come with a cable for the steelseries connector next to it, try that instead

[lost anvil]

ok I'll that

nope still doing it

I think the capture card is broken

I tested the recording and it's doing this

oops that's in mkv my bad

just found out my 2 year warranty just ended last month so can't a replacement

[past basin]

Sorry, had to step away a minute.
Test it with a different app like Elgato Studio or 4K Capture Utility first. The way it was feeding back still sounds like some sort of feedback look, and the delay on it sounds more like a software issue than a analog audio fault

[sour marten]

so im getting the Neo Capture card to use between 2 PCs, the thing is, which pc gets the sound capture software?

the streaming/recording pc will have a 4790K and a 2060 6GB card and the gaming pc will have a 5900X and 3080 if that helps

[lost anvil]

I think fixed it

[lone crypt]

Can you be more specific? Capture cards are an input device for audio and video at the same time.

[warped ledge]

Don’t you use sound capture, use wave cast it’s on the Elgato marketplace.

[lime plaza]

Hello I'm using a HD60 S and streaming some switch 2 games for friends it seems to work well for the most part. The only issue I'm having are these Lime green aspect bars on top and bottom of Bravely Default. I was wondering if there were any way to change the aspect ratio or crop the game to get rid of these brightly colored eye sores

[obsidian fable]

Is there a way to capture switch 2 in table top mode? Theres some games that require the touch screen but not sure how to connect the capture card

[warped ledge]

might need a custom dock that has official parts in it for portability and handle purposes like a charger, but outputs to the capture card/tv

[humble glen]

I doubt the touch screen is functional whilst docked

[inland pilot]

Obs questions, I have a webcam usb but the autofocus won't turn off (Mac) I click properties no options, I search every Mac setting about this nothing to fix it, how do I fix this autofocus when turning it off isn't a option

[lone crypt]

What camera are you using?

[past basin]

What app are you recording with here taht you're getting thsoe green lines? Assuming the game outputs at 1080p, you should not generally see letterboxing like that with an app set to standard 1080p.

[past basin]

No, as Bkanke suggests there, it cannot run both displays at once. Video output is disabled in handheld/tabletop mode, and the built in screen is disabled when it's docked.

[digital iris]

hey guys, Elgato Cam Link 4K will connect my camera to my pc at its full quality right? and not 720p, instead of 4k like just a regular usb connection

[humble glen]

Would be false advertising if it couldn't do 4k

Just make sure it's plugged in a USB 3.0 port at least

[digital iris]

i am going to connect it to my camera with a micro hdmi

i saw online somehwere that that would work

[humble glen]

What Camera is it specifically? Elgato has a decent crowdsourced list of supported cameras

[digital iris]

fx30

[digital iris]

oh so it cant do 4k60?

[humble glen]

yeah that's strange, that is a community verification though

[digital iris]

it looks like none can do 4k60

even the better cams

does this thing even support 4k60?

[humble glen]

It is rated for 4k60 only over MJPG

[digital iris]

what exactly is mjpg

[past basin]

Motion JPEG. It's a compression format

Biggest thing you'll see if a slight touch of video latency. Possibly come jpeg artifacts if you really go pixel peeping looking for them.

Note that only the latest revision, with model 20GAM9903 supports 4K60 and MJPEG.

[normal knoll]

hey I got a elgato hd60x and whenever I look at my stream or my stream preview it always looks like it's running on 30fps or even lower is there anyway I can fix this?

[humble glen]

What are you capturing

[zenith quartz]

I would upgrade my computer 💻, if upgraded free that is

[frosty breach]

Hello I am trying to use my HD60 X with my Switch 2 with my capture software of choice being OBS. It's been almost a year since I've done this with my Wii U and for some reason the camera application on my PC seems to be using the capture card and OBS isn't able to use it. Any ideas to change the priority?

I am also wondering why I can't search for my old messages because I remember I had an issue with sound and video being off sync and was trying to figure out what settings I needed to try to prevent that. I had left awhile ago due to the 100 server limit.

[keen cloud]

Yes or no can this work ?

[jaunty elm]

Uh I don’t understand can you explain what you are trying to do?

[lone crypt]

USB capture cards can only be addressed by one app at a time. There is no priority; if an app is already using it, then no others will be able to.
Start OBS virtual camera if you’re needing to send the video feed to an additional app.

[lone crypt]

Preview is not necessarily what’s being captured, since the recorded video takes priority if your computer can’t keep up. So it could be.

[past basin]

No. Your iPad 10 only has a USB 2.0 port. Cam Link 4K requires USB 3.0 or faster.

[jaunty elm]

If I may… I think only the iPad Pros usb c port is 3.x also what about the normal cam link or is it just the 4k

[past basin]

Of current gen iPads only the base model, aka A16 / Gen 11 cannot run the card - even the mini supports USB 3.0 these days. Jameel has a 10th gen base model which also can't - they're in here every couple months asking about different setups. The base A14 and A16 models are the only USB-C model iPads that are capped at USB 2.0 for whatever reason.
The original Cam Link also required USB 3.0.

[jaunty elm]

Oh ok

[past basin]

I've still no idea why the A16 at least didn't get USB 3.0 - all the other models had it by then

[formal flint]

I have a cam link 4k that I've plugged into my EOS R8 but the camera hub just says "connect a device" still

[jaunty elm]

first off, #camera-prompter second does it show up under windows?

[normal knoll]

i like to capture mlb the show 25 and it just looks choppy with it being streamed

[humble glen]

What device are you capturing specifically

[crude finch]

Problem: Game Capture Neo not outputting audio to Discord "share" feature.

Context: Hello, I just purchased an "Game Capture Neo" and hooked it up successfully. I'm trying to stream out to Discord, and Discord recognizes it as a "Capture Device". It's showing the video no problem, but no audio unfortunately

[humble glen]

make sure you select the audio device in the little settings menu on the bottom right

[crude finch]

1. That's crazy their ui is like that, you should get those options BEFORE confirming your app selection.
2. Thanks a ton, that was very clean

[humble glen]

yeah it confused me at first too, I moved to just using a OBS projector cause I wanna hear both my PC audio and my console without turning the volume down for the capture card

[crude finch]

do you source projector or preview projector

[humble glen]

either are fine, but source projector would be the most optimal I guess

[crude finch]

The source projector is giving me good video but no audio, and the cog settings icon from before is missing

[humble glen]

oh you gotta go into OBS and use Audio Monitoring for this method

[crude finch]

got it thanks!

[warped ledge]

@mint stirrup Hi please ask here vs a DM. It's against the rules, but I can help tomorrow. Today I was busy configuring a new layout for Meld Studio, and I'm super Excited to use it.

[fading latch]

not sure why but Sound Capture isn't working anymore. i will load it up and it won't let me use the option to have sound from both speakers and the tv. this is new and kinda annoying

[craggy relic]

Hey how do you record live commentary on El Gato Studio program?

I see no options in settings

[humble glen]

It doesn’t have mic support yet

[craggy relic]

Okay hope I will figure out when mic support gets added I would love to know as Studio is the only software that supports 4K S. For now I will use OBS with 4K S capture card when I need to record gameplay using my mic and if I am doing a gameplay without mic I can use Studio.

[humble glen]

OBS is really all you need anyway

[craggy relic]

Doesn’t run smooth and videos don’t look smooth compared to Elgato Studio

[humble glen]

From the preview or the actual recording?

[unreal fern]

Hello im trying to use my 4k60 pro capture card for a dual pc streaming setup and im trying to connect everything correctly so if anybody has any tips or tricks for me to try please let me know i've been trying to get this to work since yesterday.

[inland pilot]

Hey brother new issue so when I click voice isolation non my mic Mac, it helps with the background noise a lot. But it also affects the el gato game capture, even when I set my USB mic to the main mic in settings. Any advice

[craggy relic]

So I have 2 pc and 2 monitors one for each I’m using one pc for gaming and the other for recording I’m going to use the 4k60 mk.2 to put in my recording pc to record off of my gaming pc in obs I want to record 1440 on my recording pc but I have a 1080p monitor and my other monitor is 1440p can I still record 1440p videos even tho I’m on a 1080p monitor?

[past basin]

I don't know if it's possible to only apply the mic mode changes to just one device on a mac, tbh, and don't have one in front of me to check. If it was the option would probably be in the system settings for audio devices.
Other than that, if you have access to another noise cancellation tool, such as Voice Focus in Wave Link you could try that instead of the built in one.

[past basin]

Yes. The recording PC doesn't need to match the resolution you're recording at. Since the gaming PC has a 1440 screen you''ll be able to passthrough or clone a 1440p signal to the card

[past basin]

Is there anything in specific you're looking for? There's a few ways to setup a dual PC setup, without knowing more about how you're trying to put it together some tips could be meant for one styel of setup and actually trip you up.
There's 3 main ways to do it

1. Passthrough mode - basically hooked up like a console, the GPU goes to the capture card HDMI IN, and the HDMI OUT on the capture card does to the gaming PC monitor.
2. Cloned Mode - Capture card and monitor go plugged directly into the GPU, both in different slots. HDMI OUT on the card remains empty. Clone the gaming PC display to the capture car via GPU app or Windows Settings. *Note this mode locks out HDR, Windows doesn't currently allow it on cloned screens
3. Excented mode / software clone - same connections as above, but instead of cloning the screen in Windows or your display settings, you use something like OBS Fullscreen Projector instead - setup a secen in OBS and project that to the capture card (which will show as a second monitor, when left in exxtended mode). This lets you clone with HDR, and setup specific scenes so not everything on the screen goes to the capture card. It also lets you clone in a lower resolution (eg, if you have an older card that can't hanlde the resolution of your gaming PC's main monitor). It is the most complex to setup though, and isn't as common to use as the other two.

[warped ledge]

@mint stirrup for the 4K S+, make sure IN is connected to the Console via the Switch 2's Dock, and OUT if you're using passthrough to your Gaming TV/Gaming Monitor. The USB needs to connect to your Streaming PC. Use 4K Capture Utility, you could try Elgato Studio and see if you get picture. lastly, disable USB Suspend. Access Power Options: Search for "power plan" or "edit power plan" in the Windows search bar and select the corresponding result.
Choose Your Power Plan: If you are using a laptop, you'll need to adjust settings for both "On battery" and "Plugged in" power modes. Select the power plan you are currently using.
Change Advanced Power Settings: Click on "Change plan settings" (or "Change plan settings" next to your active plan) and then "Change advanced power settings".
Locate USB Settings: Expand the "USB settings" category.
Disable Selective Suspend: Expand the "USB selective suspend setting" and change the setting to "Disabled".
Apply Changes: Click "Apply" and then "OK" to save your changes. Reboot your PC and you should have it working.

[mint stirrup]

thank you so much i will give it a try 🙂 really appreciate it

@warped ledge Elgato studio dosent even recognize my capture card 🙁

[warped ledge]

4K capture utility will

[mint stirrup]

thank you ill try above and let you know 😄

[craggy relic]

Thank you🙏🏿

[warped ledge]

are you using the top menu from Apple for the Audio

[inland pilot]

Yea

[warped ledge]

that's why it does it for all audio on Mac os for some reason. The same issues with the camera bluring out on all apps vs that specific. you might have do to it by the application or audio software vs the top menu mode. I feel like apple half baked this feature.

[lethal shore]

So I’m using a 4k capture card for my console to PC. Every time I start my stream it gets really laggy. Anything I can do to prevent that?

[lone crypt]

Perhaps your computer components aren’t powerful enough to keep up with the encoding setting you set.

[polar osprey]

4k60 Pro not recognized in 4k utility software . Any ideas ? Latest software, drivers, etc . Windows 10 OS

[past basin]

Is it the original or the Mk2? Does your motherboard actually have enough PCIe lanes available for it? It's not sharing lanes with an NVMe slot or anything is it?

[polar osprey]

It’s the original . My PCIe does share a lane with the NVMe slot . Is that an issue ? The 4k60 Pro draws that much ?

[past basin]

It can be. Does the slot have x4 lanes available? You can't go by physical size and likely have to check the manual

[polar osprey]

This is the only page about the slots in the manual

I’m using #4 which is shared with the NVMe

[past basin]

That's the part to worry about. Is M2_3 empty? That'd be the lowest one right above the bottom PCIe

If M2_3 NVMe slot is in use it'll disable the PCIe port you need

[polar osprey]

Yes, I’m only running single NVMe .

I have limited real-estate to work lol

[past basin]

If the NVMe slot is empty, that should be fine for PCIe lanes then. You might check the BIOS to see if you can manually set the PCIe version, (card needs at least PCIe 2.0), instead of letting it set to auto - I've seen auto mode cause detection issues with the card in the past

[polar osprey]

I’ll check that out, thank you !

[novel python]

L pc

Also your gpu is sagging

[polar osprey]

LianLi’s built in anti sag bracket must be failing 😅

[novel python]

I dont see it

[polar osprey]

LianLi’s is a bracket on the board, you can’t see it in this pic . I also have an adjustable leg at the end … it’s not going anywhere

[lone crypt]

It’s probably right below the non-sagging GPU, eh?

[polar osprey]

I hate it when it does that 😅

[lone crypt]

And, insult to injury; on a Monday, no less!

[stone ledge]

hi

my hd60x is plugged in with both cables but it comes up with an error saying it dosent have hdmi

no imput signal

[past basin]

What colour light is on, on the front of HD60 X?

Also what are you trying to capture with the card?

[novel python]

ion see anything

[novel python]

read manual

[novel python]

ehm

hd60x doesnt have a light

atleast not mine

[past basin]

It should - the standard light colours on front of it are white for power, no signal, blue for good signal, and red for signal problem or other error

Most of the cards have similar lights, on HD60 X, 4K X and 4K S, it'll be on the front face of the card (the part with the analog audio port)

If the light on yours is non-functional I'd check the firmware is up to date - but it doesn't really affect anything other than trying to troubleshoot

[frozen pollen]

Anyone has a .bin file for custom EDID 1440p60 ?

my 4k x EDID was set to internal and changed out of nowhere from 1440p60 to 1440p59

your recommendation to use internal EDID was the cherry on top that got me to have no tearing XD thank you so much for back then!!

[frozen pollen]

If I use refresh rates higher than 60 I get this weird ?cropping at the bottom of my screen

The top of the screen is missing as well

[autumn holly]

hi guys, after putting my HD60X on my PS5 i can't use 120 FPS anymore do u know why ?

[past basin]

Just a note, 59 here is actually 59.94 which is NTSC standard broadcast version of 60 fps, compared to PC which is like 60.002 usually iirc. What are you trying to capture there? Some devices will prefer the NTSC version - eg PS5 tends to prefer 59.94, Xbox seems to like 60. But you'd probably have to edit an EDID yourself or see if support can make you one if you want to manually fix it to 60 via EDID

[past basin]

What resolution are you working with and what device at you trying to capture?

[autumn holly]

1080p and COD Gameplay

[past basin]

COD isn't a device. I meant what sort of console (or PC)?
Though 1080p120 should be no issue as long as HDR is disabled.

[humble glen]

Their original post says ps5

[past basin]

So it does. Thats' what I get for going through two posts at a time.

But yes test it with HDR disabled. Sometimes running the 1440p test can also resolve issues with the available display modes not being detected corretly.
Beyond that you may want to try going into 4K Capture Utility (or Elgato Studio) and changing the Input EDID Mode to Display (may require disconnecting and reconnecting the HDMI to get the PS5 to pick up the change sometimes)

That way it'll pull the EDID info that tells the console what modes are available right from the display in the HDMI OUT of the card, instead of trying to merge it with the card's own EDID which can cause hiccups in some setups.

(Merged is the default to make sure the mode chosen is compatible with the card, but there's usually enough overlap these days to avoid issues)

[polar osprey]

@past basin sent you a dm

[long cedar]

Hello all , new here to discord but not new to Elgato products. Is anyone familiar with the 4K Pro PCIE capture card? I have two PCs. Both have RTX 5090 GPUs. I am a crazy person but I like to game in 4K HDR 120fps. I installed the 4K Pro PCIE in one of the PCs. The other PC will do the actual gaming. My settings on both PCs are 4K HDR 120fps. I know the 4K Pro can only capture 4K HDR 60fps. However when I record a video, my recordings are severly downgraded to 1080p HDR 60fps. Any help on what I am doing wrong would be apprediated.
https://www.elgato.com/us/en/p/game-capture-4k-pro

[warped ledge]

are you cloning it? or extending and using OBS to preview for HDR, or treating the Gaming PC like a console and passthrough?

Also the card can Record 4K 60, not 120 but you can passhthrough 120

[long cedar]

I am using the Elgato 4K Capture Software

[warped ledge]

but you duplicate or extend using OBS preview?

[long cedar]

?

no

I am not using OBS at all

just 4K Capture

[warped ledge]

@long cedar please read this.

[long cedar]

ok let me check that out. Hopefully I am being clear what I am trying to do. I want to record 4k HDR 60 and play on my display at 4K HDR 120fps

@warped ledge I read that but I am not seeing a solution to my situation. Maybe I am missing something. Can I send a signal from my gaming PC that has settings of 4K HDR 120fps into the capture card, that capture card will record at 4K HDR 60fps, and then with passthrough coming out of the card I will play at 4K HDR 120fps?

[warped ledge]

here's the resolution matrix https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

[warped ledge]

to answer yes

[long cedar]

according to that list I can only capture 4K HDR 60fps and passtrough 4K HDR 60fps. It doen't seem like there is compatibility to capture 4K HDR 60fps/120fps and passthrough 4K HDR 120fps. Am I reading that right?

[warped ledge]

double checking I might have looked at just the capture part vs passthrough give me a few misn please.

[long cedar]

@warped ledge ok thanks for checking into this and helping

[fickle dragon]

With 4K Pro, that is correct.

4K120 input is 1080p120 on the capture side.

[warped ledge]

thanks Brett, i was testing it with my PS5, and mac but I wasn't fast enough.

[fickle dragon]

If you want to play at 4K120 and capture 4K60, 4K X can do this.

Just fundamental under the hood design differences.

[long cedar]

4k HDR 120?

[warped ledge]

yes, and that why I was wrong earlier. lol

I was like wait, let me check my gaming rig. lol

[warped ledge]

we need one via PCIE. lol

[long cedar]

I want to capture 4K HDR 60fps and play at 4K HDR 120fps

HDR is important to keep

[warped ledge]

4K X does this well.

[fickle dragon]

Capturing 4K60 HDR while playing at 4K120 HDR isn't possible in any combination.

4K X can do 4K60 SDR, HDR puts it over the limit of what USB 3.2 Gen 2 10Gbps can provide. 1440p60 HDR, sure thing

[warped ledge]

where you can pass through 4K 120 and record 4K 60

and my stuff isn't in HDR for this reason alone

[long cedar]

Is there an update or product coming that can do what I want? Surely this isn’t too crazy right?

[warped ledge]

that and the metadata

[warped ledge]

they can't comment on that

[past basin]

As this is a PC setup you can also clone your display to the capture card instead of using passthrough. That way you can set the capture card to 4K60, while the main monitor runs 4K120. To do it with HDR enabled you'll need to be running OBS on the gaming PC, configured for HDR, and use fullscreen projector to clone the display to the capture card instead of Windows Display Settings (card gets left in exteneded mode like it was a second monitor)

[warped ledge]

yeah, I do this sometimes.

the most I get on mine is 21:9 vs 32:9

lol

[fickle dragon]

Oh yea if you're cloning using both outputs on the GPU you still have options.

Passthrough is reliant on what the actual processing hardware on the device can do.

[long cedar]

Cloning is “Greek” to me. OBS recording at 4K HDR gives so many issues that I gave up and used the Elgato 4k capture

Hopefully Elagato comes out with an updated product to fix this issue. Thanks again for the help.

[warped ledge]

cloning is in the display setting you clone your main to the capure card

OBS preview is better for the HDR vs cloing you can extend

in the display settings

[fickle dragon]

Cloning can refer to a few things, but it's basically relying on either an app or your operating system to send the same image to two outputs. Aka, Monitor + Capture Card. Without connecting a monitor to the HDMI OUT on the capture card.

Helps workaround a lot of limitations that pop up.

[warped ledge]

yeah, i do this a lot

heheh

[long cedar]

Thanks

[fickle dragon]

We always have more products cooking in the oven for the future. :)

[warped ledge]

Leeks...

[long cedar]

Nice! Looking forward to what’s next.

[long cedar]

Haha

[ruby rover]

Any techs available to help troubleshoot an audio routing issue? Dual PC, HD60S (game PC), Astro Mixamp, HD60S analog Aux cable being used. Can see audio on Game PC in 4k capture utility, but not hearing it through headset(connected to game PC) through the HD60S default device

[inland pilot]

man THERES ALWAYS A ISSUE now my mic whenever i talk has static smhhhhhhhhhh

[inland pilot]

need help lol

$5 whoever helps fix i don't wanna buy a new mic lol

[lone crypt]

It’s against the rules to ask for or offer money

[lone crypt]

Not sure what you mean by hd60S “default device”

What is routing the audio?

[ruby rover]

Hd60s is usbc to stream pc and set as windows default audio device

[lone crypt]

When you say static… do you mean hiss? Could it be room noise the mic is hearing?
Tell us the details about your setup

[lone crypt]

Oh the stream pc? As default input?

[ruby rover]

I may have got it figured out though last night after playing around.

[lone crypt]

You need the sound to go to your listing device by default on the game pc. Then split off a copy to the stream pc.
If your mixamp thing can’t do that on its own, you could try wave cast (in beta) or just use the windows os feature of “listen to this device on…” in the properties of the listening device.
Assign it to the capture card.

[drowsy siren]

I was tinkering with OBS and my Switch 2, and with a 1080p capture card, it does black once the Switch 2 changes to 120fps mode for one mini-game, even though OBS was set to 60fps for everything.
So I switched to my 4K el Gato cam link, and the video worked, but it won't play any audio now.
I looked on Reddit, and someone said they needed a better CPU to capture audio from the 4K cam link, but they didn't say what CPU they got, or what the minimum CPU you need to capture 4K audio is.

Does anyone know what I'd need?
My current CPU is an AMD Ryzen 9 3900X 12-core 24-thread.

Also, I tried recording video from the 4K cam link in the 'Elgato 4K Capture Utility' app, and no audio on videos recorded on that either.

[lone crypt]

CPU shouldn't make a difference between having or not having audio on a video capture source. Never heard of that and can't think of a reason it would be true. But sometimes it doesn't come through the video source for whatever reason

Actually, USB chipsets... Some of those cause issues with audio on capture cards and if the user changed USB chipsets in the process of changing CPU and that fixed it, maybe they got the wrong idea

[lone crypt]

I think it's the ASMedia USB chipsets, some of those have issues. You could look in your motherboard manual, if you have one of those, try a different port that isn't on that chipset. and/or update the firmware for the chipset. I think I've seen reports of that resolving it and making audio more stable on them.

Best guess from where I sit

[drowsy siren]

I plugged in the cam link into a red USB (which I think supports USB 3.2 gen 2), and that got the audio working, but now the frame rate of the game capture is under 30fps

I made sure to set the device settings to 60hz and 1080p

[lone crypt]

Under 30fps on the preview, or in the capture once you play back the file?

[drowsy siren]

Is this just a GPU issue? Like I need an upgrade

[lone crypt]

What app are you capturing with and and what is the encoder setting? If it's obs, go to view and show the stats screen so you can see what part of the process isn't keeping up.

[drowsy siren]

I'm using OBS

idk where to check stats

[lone crypt]

Stats panel

[drowsy siren]

I don't see a stats panel

unless you mean the bottom right?

[lone crypt]

Menu bar, view, docks, stats

Other info it would be helpful to know:

What is your GPU?
What is your encoder setting in OBS?

[lone crypt]

Doesn't really tell you anything while you're not streaming or recording. Once you start one of those, your hardware starts to work and you'll see what's up.

[drowsy siren]

I have a 1080 GPU, and my video encoder setting in OBS is NVIDA NVENC H.264

[lone crypt]

Ok so that should be fine. Your GPU should be able to handle that as long as you're not asking it to do some crazy quality.

[drowsy siren]

Here it is while recording video

[lone crypt]

only 193 frames into encoding in this screen shot... but seems to be doing fine so far. no dropping frames. So you're seeing something wrong when recording?

[drowsy siren]

This is what it recorded while showing those stats

[humble glen]

Usually red USB ports handled by the chipset are never really that good, have you already listed your motherboard?

[drowsy siren]

Also in this recording, for some reason it only recorded the music, but not the sound effects

[lone crypt]

Yeah looks like it's not in sync. But obs isn't showing any dropped frames (I assume, still)

The audio thing could be that the switch is not sending stereo audio

[humble glen]

that would be because of surround sound, I don't think there's capture cards that record anything above stereo. So make sure you force stereo in the Switch's settings

[lone crypt]

if it's sending surround, the capture card is likely only getting the rear channels or something

[drowsy siren]

audio settings on the Switch 2 are already on stereo

[lone crypt]

The switch seems to be not sending steady 1080p60. if you can't force that mode, it might be going out of range of the capture card. Did you say what the capture card is?

Could also be a usb issue. try different ports. 1080p60 doesn't require 3.2 gen 2. for what that's worth

(and the color of a port doesn't exactly mean you know for sure... unfortunately standards are only as standard as the wide range of manufacturers want to stick to them.)

Lots of things could be throwing it off and make a different port a better choice. You can use USB tree viewer to see what the capture card is actually connected at.

[drowsy siren]

ok, I didn't change any settings, and now suddenly it's hearing the sound effects

op, never mind

I think the audio is just super delayed

[lone crypt]

This is not the right speed, either

the video

right?

[drowsy siren]

yes, the stats show 60fps while it records like this

[lone crypt]

I've played the hell out of metroid and this seems like it's playing back at the wrong speed.

Ok so, is the switch locked to 1080p60? or is it deviating and going higher than that in resolution or frame rate?

[drowsy siren]

yes, it's set to 1080, that's what my monitor is, so I don't have a reason to set it higher

[lone crypt]

I think for some reason the frames are not synced right. Audio is way off and playback is not the right speed. I think it's spacing the frames out and who knows why that's making the audio go late, too.

[midnight onyx]

Hey guys, I'm assuming this is not the first time this issue was brought up, but does anyone knows if we have any tread about audio crackling/popping issues with HD60 X?

[humble glen]

The USB just seems like a bizzare speed, no need to make more videos on the same port

also please say what motherboard model you have so we can look up the specifications of the rear I/O

[lone crypt]

That's usually a USB issue.

[lone crypt]

I'm agreeing this feels like a USB issue. try different ports, and download USB tree viewer to check that it's connected at the proper speed.

[midnight onyx]

I have replaced the cable to 3.2, switched HDMI to 2.1, tried different ports- Removed all other components but mouse and keyboard.

[lone crypt]

Use a different port. I think the ASMedia usb controllers are usually the culprit. Update their frimware maybe, or just use a different port

[midnight onyx]

When I switch back to my old HD60S the issue is gone.

[lone crypt]

uh huh

[drowsy siren]

Tried another red USB port, and I got the frame rate back, but the whole bar in the OBS audio mixer for the game disappeared

it re-appears when I change to other devices

but vanishes specifically when I select the 4K Cam Link

[lone crypt]

Windows interprets the same device as a new one when connected to a different port. You'll likely need to redo the video capture source and it's settings in OBS. And there might be differences... sometimes the audio just won't come through the same source and you have to add an audio source of the capture card for the audio

[midnight onyx]

I have my computer specs here in case it could be of use.

I did try checking through USBTree and I'm not sure if It's just me being oblivious to the usage of USBtree or what, but it seems that even when I connect it to the back of my computer it says that the elgato is connected to an USB hub and not to the 'root'.

[lone crypt]

Cam link is a pretty limited capture device. Not really meant for consoles, but for SLR cameras

[drowsy siren]

I made a new video source for the 4K cam link, and the audio bar won't come back

[lone crypt]

so try doing what I suggested

[drowsy siren]

I did

I deleted the 4K cam link source, and made a new one

[humble glen]

including using USB Tree Viewer?

[drowsy siren]

idk what that is

[lone crypt]

add an audio source, select the cam link as the device

[midnight onyx]

Ontop of that, I noticed that the audio crackle is only present when I have the video capture source active somehow. Either through the 4k Capture Utility or through OBS.

[drowsy siren]

I made an audio source, selected the 4K cam link, and it shows no audio coming through

wait, the thing I selected wasn't the 4K cam link

it doesn't even show it as an option

sorry

[lone crypt]

That stinks. Well like I said, camlink is not intended for consoles. It’s a much less flexible capture device meant for slr cameras.
Try different usb ports and see if you get it to work on any of them, with either of these configurations for the sources.
But it might just not work.
That’s why Elgato make capture cards intended for game consoles which are more flexible.

[drowsy siren]

It says it's a 4- Cam Link

[lone crypt]

As I said above, this is usually a usb issue. Is the port you’re using have an ASMedia chipset? Those have problems routinely with many capture devices.

[drowsy siren]

idk if it just goes by another name for audio devices

[lone crypt]

Yeah that’s the cam link

[midnight onyx]

How can I check that?

[lone crypt]

Look in your motherboard manual. Or just download usb tree viewer, which will give you all kinds of good diagnostic info.

[midnight onyx]

Thank you for the heads up! I took a look and it seems that ASMedia seems to be the case for the USB controllers here seeing as I'm running on an AORUS.

I'll try the firmware update. I have been going crazy trying to solve this issue

At least now I have a path I can try to take

[lone crypt]

You might have some ports that don’t use that controller also. Motherboard manual could help, and usb tree viewer will show the full breakdown of all the ports in your system and what controllers they are on.

[midnight onyx]

I'll take a look at that. I was reviewing the manual, but I'm kinda lost haha, I just know that there is an ASMedia controller in there.

But really, thank you so much for the guidance, @lone crypt

[lone crypt]

Sure!
Usually there is a mix of controllers in a motherboard. USB tree viewer should probably be your first stop if the manual isn’t making it clear right away. You’ll see the structure of a tree and quickly see if any controllers aren’t that type.

[midnight onyx]

That is noted!

[drowsy siren]

I'm able to capture video and audio from the console just fine with a 1080p cam link. I think my PC just doesn't handle input from a 4K device very well.
I used to use the 4K cam link for my camera, and it would make the camera take a few seconds to show up when I'd change scenes in OBS.

My PC is 5 years old now, so I'm due for an upgrade.

[mighty briar]

If I have a 1440p monitor in my gaming pc & I use my 4k60 pro in my stream pc, then I clone my monitor to my capture card on my gaming pc - can that cause network frame drops in obs?

[lone crypt]

Network frame drops means your internet upload speed isn’t keeping up with the bitrate you are sending.

[mighty briar]

Any idea on how to fix it. I mean I just factory reset my network card and router, direct connect with ethernet on a 2.5gb network - different cables etc

Also I dual stream yt and twitch and it seems to only drop out for twitch

I tried to stream only twitch and still same thing

Tried different servers as well

[lone crypt]

Not your router, your internet service.
Your upload speed needs to be higher enough than the bitrate of your stream for headroom

[mighty briar]

2.5gb up/down should be well over enough

isp came out today and said no issues in lines either, swapped the modem as well just incase

direct connect from modem same issue

[lone crypt]

Well that’s what network dropped frames means.
And if it’s just twitch during a dual stream, maybe the choke point is later in the path. Try a different ingest server? I don’t know. But it’s not anything to do with your capture card or monitors.

[inland pilot]

Hey brother thank you for this and my apologies. But it's white noise that I hear that fuzzy noise when I speed muffles my voice. I was able to confirm that it wasn't any background fans noises anything, I have a hyper X s quadcast mic and a Mac Pro. I tired plugging into diff usb ports, different cables, usbc to usbc, no luck

[steel solstice]

just got the hd60 x and it won't connect to my obs like my other capture cards have. i need help

[lone crypt]

So it’s not a wave device; only static when you speak?
Mac has some built in processing for mics, when you click the yellow microphone icon in the right side of menu bar. Voice isolation effects. Usually the complaint is that your capture card audio is being muffled, and turns out the voice isolation process was being applied to the capture card. So it was trying to mute most of the game audio.
So check that out, I guess.

Other than that I think I’d need to hear a recording to say any more.

[lone crypt]

Need more info. Details about how it’s set up and what it’s doing.

[marble night]

Just bought and installed the Elgato 4K S. Worked just fine when first installed, perfect output. Received a notification for a firmware update via Elgato Studio, so I followed the instructions and did so.

Now the color is extremely oversaturated.

Oversaturation is present in both OBS and Elgato Studio.

[past basin]

Disconnect it for 15-20 seconds from everything and reconnect to restart it and try again.

If it's still oversaturated it would help to have a screenshot so we can see how badly - some different issues will be more prominent than others

[marble night]

Should I only disconnect HDMIs or power as well?

[past basin]

Power is the main one to worry about, but HDMI should also be disconnected

[marble night]

Still oversaturated. (Left is Elgato, Right is previous capture card)

[past basin]

That look slike it might be double tonemapped. Try restarting the PC - it's possible Windows didn't detect changes in the capture card when the firmware udpated

Alternatively disable HDR on the Switch 2 and see if it clears up

[marble night]

Turning off HDR didnt help. Resetting my PC to see if that fixes it.

If this doesn't fix it, is there any way to roll back the firmware to the out-of-box firmware?

Still oversaturated.

[past basin]

I don't think so offhand - firmware comes bundled with the app. There's no old enough version of Studio to go back to that would have had earlier firmware.
Support may have the factory firmware available though through #official-tech-support

If you move the card to a diferent USB port to trigger Windwows to reinstall it does anything change?

Oh, you might want to try toggling the HDR tonemapping in Studio's settings too. both on and off, firmware update may have reset that

If it's tonemapping SDR to SDR it would have colour issues like that

[marble night]

Does Elgato Studio have tonemapping settings? I only see resolution control in the recording and nothing else, and the website doesn't say if the 4K S is compatible with 4K capture utility.

[past basin]

It does - it's in the pull out on the right side (accessed by the button on top). I'd get a screenshot but my Windows start menu seems to be broken of all things this morning. . . .

[marble night]

Turning that off fixed it. Looks good in both Elgato Studio and OBS. Thank you! I didn't want my first stream on the new set up to look scuffed as hell 😭

[past basin]

All good. Odds are the firmware update just reset the tonemapping setting

Good luck with it!

[marble night]

Thank you!

[fickle dragon]

If I understand the issue, that is something we're looking to have fixed on the OBS Side. Previous cards had this fixed in OBS code.

Yea it's a setting double up somewhere in the chain.

4K S is the first capture card to only be supported in Elgato Studio as 4KCU was sunset a while ago.

[novel python]

Enable or disable hdr

[novel python]

Dawg

[marble night]

Issues already been fixed

[marble night]

.

[novel python]

I vomited

[warped ledge]

Please keep that to yourself

[novel python]

Why

[forest perch]

Hey having an issue that I'm hoping someone here can help with: I have an Elgato 4K X which I currently have a Switch 2 connected to. My issue is that the light is white when the Switch 2 is turned off, but then goes to yellow when its turned on (The Switch 2). When its yellow I don't receive any signal. I've used this same capture card for multiple hours for recording and streaming purposes while using this same Switch 2. This issue happened last week and it went away randomly the next day, until now. I'm using all the same standard cables that came with it, it's hooked up via USB-C directly into the motherboard (Again I've used it for many hours no issue and haven't changed or replaced any cables). Any idea what could be causing it?

When it's yellow it's not picked up in either OBS or Elgato Game Capture Software.

Or white for that matter.

It does output video to my monitor, but no sound. And as mentioned, doesn't get picked up in any software. Flashes white for a split second and then turns to permanent yellow.

[past basin]

Amber light usually means something like it's stuck in USB 2.0 mode for some reason. It's an uncommon light to see - usual colors are white for power, no signal, blue for good signal, red for signal issue (and some other errors). If you run USB Tree Viewer - https://www.uwe-sieber.de/usbtreeview_e.html - and select 4K X on the left, what does the summary on the right look like in the speed section?

Ideally everything should be at least super speed. If anything is coming up High Speed or Full Speed, it would explain the amber light and lack of video

[forest perch]

I'll check in a minute, thanks for the reply. It's weird; as soon as I turn the Switch 2 off it goes back to displaying a white light.

[forest perch]

Unless I'm crazy, I'm not even seeing it?

Oh my god I'm an idiot. Figured it out; wrong cable was plugged into the 4K.

USB-C cable from Switch 2 was what was plugged into the 4K X (Cable I use to charge Pro controller). Either way thanks for the quick reply @past basin. Sorry for wasting your time.

[past basin]

Glad you sorted it out 🙂

[obsidian iron]

anyone has a clue how i can fix this?

it kleeps lagging/blackscreen as seen in video

its a hd60s

feburary this year everything was fine. i was just installing new game and prepare everything for next month and i see this 🙁

i opend capture utility and it seems like the capture card looses connection when this happens.

[lone crypt]

Could be a cable going bad. Could also be the video signal going out of range. Some consoles that can go higher than 60fps could do some jumping around of frame rate in menus.
That’s my first guess

[spring cloak]

hi everyone.. I have an elgato neo, used to stream my orignal switch off obs worked fine, now oim just trying to use my switch 2 but cant get video on my laptop and now im tryig it on my wifes new pc still cant see my video on the computer

[crisp crown]

until someone who knows can reply, and in case you haven't, check out the elgato faq page about the switch 2
https://help.elgato.com/hc/en-us/articles/35977221307153-Nintendo-Switch-2-Troubleshooting-Video-and-Audio-Issues-with-Elgato-Capture-Devices
hope you can find an answer there maybe

[humble glen]

What color is the capture card's LED showing

[lone crypt]

switch 2 can produce video signals that are out of range of the game capture neo, while the switch 1 could not. that faq should help you restrict your console's mode so it stays withing the limited resolution, refresh rate, and color space range of your capture card.

[wispy merlin]

Some people can be triggered by what you said and to keep a safe space, it’s better to start your message with trigger warnings and then use spoiler tags, if you really want to share something triggering. I also don’t believe this was the right server or channel to share.

I do hope you’re feeling okay.

[warped ledge]

<@&581565551495741448>

[warped ledge]

No worries the mods got this.

[runic quest]

Hey question does the ps5 slim work with the 4k s capture card

Cuz when I plug it in on the capture software it says its not able to detect it

[crisp crown]

it should work, if you look at the website it doesn't specify which ps5 so my guess is it is compatible with all ps5

as seen on this screenshot , went on the product page and when scrolling down it says "is my console compatible?" and there it shows this ^

[runic quest]

ok cuz when i plug it in it keeps saying no imput signal when its plugged in

[crisp crown]

maybe you skipped a step
check this out https://www.elgato.com/fr/en/explorer/products/capture/how-to-set-up-game-capture-4k-s-with-playstation-5-and-playstation-5-pro/

[runic quest]

thanks envy ❤️

[crisp crown]

not sure if the reddit post I checked back then for my similar issue would work for you because I have the HD60 X not the 4K S BUT in case will still share the link because you never know
https://www.reddit.com/r/elgato/comments/1d8ig6v/hd60x_no_signal_on_monitor/

you're welcome ! hope one of these things will help you resolve the issue !

[runic quest]

It works! Youre a beautiful soul @crisp crown ❤️ thanks for the assistance.

[crisp crown]

amazing ! glad I could help

[warped ledge]

also make sure you turned of HDCP.

[unkempt marsh]

Hi uh I just wanna ask

Although can’t remember which HD60 capture card i got (nvm k remember now. It’s HD60 X)

But does ALL the HD60 capture card covers the Nintendo switch 2?

[lone crypt]

https://help.elgato.com/hc/en-us/articles/35977221307153-Nintendo-Switch-2-Troubleshooting-Video-and-Audio-Issues-with-Elgato-Capture-Devices

[kind cairn]

Hello everybody! I want to connect my Laptop Gameplay to my PC OBS. I would like to record both the PC and laptop gameplay via OBS but the quality the HD60X captured in 1920x1080 isnt that great, as the logos and text aren’t very smooth and sharp. I saw that I can add a Sharpen filter in OBS but i Ask you if there is a way i can make the quality better for 1920x1080 without filters. Some games look awful when adding forced-sharpen.

[lone crypt]

Is the gameplay on these computers 1440p or 4k? If you're capturing 1080p gameplay at 1080p then it will look fine, but if you're capturing a higher res at a lower one, then you're obviously reducing the detail there.
You will need a higher powered capture card if you want to capture at higher resolution.

[kind cairn]

Everything is 1080p, the Windows taskbar isn’t clean, it looks blurry for example.

To fix this issue i can add Sharp in OBS, but in games (like Minecraft) the UIs looks bad.

[past basin]

Do you happen to have a screenshot? Also if it's noticeable while pixel peeping, it may be chroma subsampling - HD60 X and most other capture cards tend to default to 4:2:0, which means the colour applied over the chroma (essentialy the black and white light of the image) is truncated. This can result in minor artifacting along high contrast edges. There's some examples here - https://help.elgato.com/hc/en-us/articles/360027950532-Chroma-Subsampling-on-HDMI-Passthrough - if what it looks like (though the actual details in this article are specific to older cards for the passthrough bit - HD60 X doesn't do chroma subampling on passthrough like older ones, only on capture).

Chroma subsampling isn't usually an issue since not only do most capture cards do it, but also most streaming platforms. Overall 1080p source to 1080p capture should be clear over all.

So a screenshot would help to determine what you're actuallyl seeing

[kind cairn]

Check some details like the taskbar (too blury) from the first image, or the ItemsBar/HungerBar from the game (blurry/pixelated) in the second image. The third image is recorded only with OBS, no capture card and that's how i want the game to look like in 1080p.

[humble glen]

you sure your bitrate isn't set to some low value? I wouldn't use constant bitrate for recording

[kind cairn]

In 4k Capture Utility is the same blurry look. The taskbar from the top is capture card and the bottom one is the normal one

[kind cairn]

I've made the screenshot via OBS fullscreen preview, no video required

[kind cairn]

I use Constant QP 14 but this is not relevant cuz it looks bad by it, not from a recording

Moreover, i use the HDMI Cable that it came with the HD60X, the Elgato HDMI.

[lone crypt]

In this screen shot it looks like the captured image is blown up a bit.
How do they look if they are scaled to the same size?

[kind cairn]

I’ve made the screenshot from 4K Capture Utility when right clicking and entering fullscreen. Thats my laptop Display Scale. It should have been much cleaner and sharp.

[plucky ore]

I have the Game Capture Neo but I can't get it to appear as an option for a video capture device in Streamlabs or OBS. Can anyone help?

[warped ledge]

Is IN connected to the Console/Gaming PC, OUT to your TV/Gaming Monitor? Also if it's a console is HDCP off? Are you connected to a USB 3.0 port on your Streaming PC?

[plucky ore]

Yes. Yesterday I downloaded Elgato Studio and was able to see my gameplay there but I can't get it to work with Streamlabs

[humble glen]

show your list of capture device sources

[humble glen]

that's not the properties of the source

[plucky ore]

Sorry I don't really know what you mean

[humble glen]

right click the video capture device already in your sources (at the top of the list) and click properties

[humble glen]

is the neo showing a light and does windows see that it's plugged in through USB Device Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html)

[plucky ore]

Yes the light is on. I'm not sure what to do on that site. But it should see that its plugged in because i was able to see my gameplay on elgato studio yesterday

[warped ledge]

is there one that says capture card?

Streamlabs has one specifically for capture cards now. vs video, or camera

[plucky ore]

I see this. But maybe i need to update or something?

[lone crypt]

If you’re trying to compare the source to the capture with this scrutiny, you need to have the side by side at the same size.
You’re seeing some blur from scaling up. If you view them the same size, then you can know what ever you see doesn’t include any scaling; pixels the same size. Then any blur you see you can now is from the capture.

[warped ledge]

looks like it should be video capture via capture card, and you should see your card. also try port hopping till you see it.

[sudden lance]

my obs is picking up audio but i cannot hear it at all

feel like i've tried everything

plugged into a switch 2 btw if that matters

[past basin]

Is your capture card set to have audio monitoring set to Monitor & Output in the advanced audio settings under the edit menu?

[summer tiger]

Having an issue where my input is just solid green on OBS, but I can hear audio from my switch

[sudden lance]

yerp

[summer tiger]

My video*

[past basin]

Check under the main settings, then go to the audio section, and scroll down to the advanced section and make sure the monitoring device is set correctly - changing this often requires restarting OBS before it'll actually switch

[past basin]

What capture card are you using? And are you on PC or Mac?

[sudden lance]

this correct?

[summer tiger]

Elgato 4k60 pro mk2 I think! And im on pc

[past basin]

It is, but I meant for you to check this setting -

[sudden lance]

ohhhh

sorry

[past basin]

Has this worked before? Is the card installed in a PCIe slot that has at least x4 lanes?

Also does that card get video if you use 4K Capture Utility or Elgato Studio intead of OBS?

[summer tiger]

Work in my previous desktop, not sure what that second wuestion means

[sudden lance]

would that be right

[summer tiger]

Good idea, will download the elgato one

[past basin]

4K60 Pro Mk2 requires a PCIe 2.0 x4 slot or higher to run - if it doesn't get enough PCIe bandwidth you can get a green screen.
You have to check the tech sheet or manual for the motherboard these days - not all phsycial slots are wired for the full size, and sometimes things like NVMe drives split off lanes from the PCIe slots

[past basin]

Is that your normal speakers or headphones for the PC that you want to listen on?

[sudden lance]

yeah

[past basin]

Should generally be fine - do you hear any other noise from OBS and just not the current console, or do you get no sound at all?

[sudden lance]

yk what's weird is i just installed streamlabs and the audio works fine

and this only changed in obs after an update to my windows last night

[past basin]

At least that seems like it's an OBS setting and not a card problem

[sudden lance]

honestly if it works on streamlabs i'm chilling no big deal

[past basin]

Ah - try setting that Monitoring Device back to Default, or set it to something else and set it back again. Sometimes Windows updates might mess wtih audio drivers, and flipping the settings to something else and back can help

[summer tiger]

Does this mean it just won't work with my computer then?

[past basin]

That does look liek a problem. If you scroll up in the manual there should be a section with the specs of the board that has an Expansion Ports section that should confirm. But that does look like PICe x1 slots with x16 slots

I miss the days when you could still generally go by the slot size

[past basin]

Yeah, they're all running at x1. That'll cause you issues with any of the PCIe cards newer than HD60 Pro

(except the GPU one, but your GPU needs that and it doesn't appear it works for general devices anyway)

[summer tiger]

I recall on my previous oc sometimes the screen would go green as well

But it would still work sometimes

Earlier today it was like green and white garbled static

[past basin]

Sometimes I've seen it work on x1 slot as long as it's not going above 1080p60, has the lateste firmware and all - but even then it can be unreliable since the spec calls for x4

If it was having issues previously trying to run it in an x1 slot likely hasn't done it any favours

[summer tiger]

How do I get it to run at 1080p60? I have my switch 2 plugged in

[summer tiger]

It may have been in a x1 slot before

I havent a clue

[past basin]

luck. Sadly it's not meant to run that way by design.

I've seen it work for some folks and not others. No idea what the difference is. Could be firmware, could be card hardware revisions, could be something different about the PCs. Though even if it does sometimes they report things like audio issues or glitching.

[summer tiger]

IT WORKED CHANGED THE VIDEO OUTPUT ON THE SWI5CH TO 1080X60

THANKS SO MUCH

[past basin]

Glad it's working! Good luck with it! Keep that 1080p60 limit in mind if you upgrade to something else later though

With that motherboard you'd probably want to go with a USB card in the future if you upgrade your cpature setup

[summer tiger]

wi;; dp. thanks!!

[safe crescent]

anyone know why when i screenshare my elgato 4kx on discord i get this loop of loading

and it wont show a picture, was working fine yesterday but now i get like a black screen

im connected to my switch 2

to my pc

[spring cloak]

Sorry for the late response. White

[spring cloak]

I got it working finally I think it was just the USB cord I didn't. Have the one from the cuptuee card. The USB 3.0 but I got one and bought a USB a 3.0 to USB c adapter I realized I didn't need anymore but thanks for reaching out

[keen cloud]

Can ELGATO HD60X WORK ON RAZER EDGE YES OR NO ?

Please answer

[lone crypt]

Do you have the capture card image open in another app at the same time? USB capture cards can only be used by one app at a time.

[kind cairn]

The first image is by using the OBS TELEPORT via Network on my streaming pc and the second image is the quality when using the HD60X to my streaming pc. I see that via Network is much better, how is that possible? (You should Check both images on a big screen/PC and look at the Windows 11 taskbar for the difference). Also check the top right corner of the wallpaper in both images. Some artifact-lines are more visible in the capture card one (the right image).

[lone crypt]

In this comparison, I think the difference would likely be color space and encoder settings. I don’t know about teleport; if it has any configuration.

[kind cairn]

The Teleport Plugin uses Network to transfer the Gaming OBS Screen to Streaming OBS

[kind cairn]

What i have to do? I have the same blurry image in 4k capture utility too

[lone crypt]

It encodes the feed in order to send it on the network.

Look, I see it. Just trying to tick things off the list of possible causes.
Is the canvas size in OBS the same as the capture size?

[kind cairn]

Yes, everything is 1080p, the monitors resolutions too.

[lone crypt]

Alright so… what are we missing…
For what it’s worth, I compared by old HD60S+ to a direct NDI feed and I couldn’t tell the difference. Back when I was getting it set up.

Ok so this is a duplicated display, right?
Could there be some FXAA or something else forced in the driver on that duplicate?

That would effect the monitor feed to capture card but wouldn’t effect NDI.
Or whatever that thing you used that does the same thing as NDI

[kind cairn]

Yes is duplicated, the HDMI in from HD60X is in my Gaming Pc(laptop) with 1 monitor.

The quality on my physical monitor is the same

[kind cairn]

Yeah is the same as NDI

[lone crypt]

The capture card is a dupe though. So I’m imagining what is different. Maybe some fxaa or some scaling or something is set on the dupe.
Just trying to come up with something

What if instead of duplicating the display, you set it up as passthrough, as you would with a console?

[kind cairn]

The problem is that i only have 1 monitor and duplicated the screen to the HD60X? The HDMI port on my laptop is going to the dedicated gpu, not to the integrated so is ok

[lone crypt]

Oh it’s a laptop.
Well then that experiment can’t happen. Did you check the driver settings to see if it’s doing some forced fxaa on the duplicate?

Nvidia control panel, or AMD adrenaline; depending

[kind cairn]

Where to find that in nvidia control panel?

[lone crypt]

Should be in the menu when you right click desktop

[lone crypt]

This would be really strange, by the way. To have fxaa forced but not have set it that way yourself. Never seen that before.
After that… I don’t know.. could it be a limitation of the laptop? Might have limitations on secondary displays.

[kind cairn]

I connected the card in my USB 3.0 too, i will check for the fxaa. Is typec better than 3.0 in this case?

[lone crypt]

Type c is a connector. Not a speed. USB c and usb A can be any speed.

Wait… what do you mean you connected it by usb, too?

Capture card is connected by usb to stream pc.
Game pc is connected to capture card by hdmi

[kind cairn]

I meant that i’ve connected to streaming pc usb 3.0, not 2.0

[lone crypt]

Yeah that is required, pretty sure

All your computers ports might not be considered equal, but the connector type does not necessarily mean a port is faster or slower. A type c might even be slow or just for power, sometimes.
Something might be written on them or just verify in the manual.
But usually if the video is working and it’s allowing yuy2 mode then the port is probably fast enough. If it’s using mjpeg… actually I think that’s just for cameras, right?

Anyway. Yeah

[kind cairn]

Using the capture card, my Minecraft UI like the Hunger Bar has a bigger black stroke than normal. With NDI i don’t have this problem. What is the solution for this?

[lone crypt]

Bigger black stroke….
I’m really feeling like this is a resolution difference somehow. What else would cause that, right?

Like the game can see a different resolution and makes the game menus look different.

[kind cairn]

Same feeling but i swear that everything is set at 1920x1080

[kind cairn]

On my laptop screen everything seems normal, and after you boot up the game, the UI can’t be changed so is not a problem with the resolutions of the game. On desktop with nothing open, the taskbar is too blurry and weird, that means that the problem isn’t the game.

Do i need to make changes in 4k Capture Utility?

[lone crypt]

In capture utility you can set the capture card settings, wonder if something in there is not right?
It’s as if the card is capturing a slightly lower resolution and then scaling it up. That’s how it feels

[kind cairn]

do Other settings in this App exist rather than these?

These are the NVIDIA Control Panel settings.

[lone crypt]

Man, I’m really running out of ideas.
I’m not really the capture card black belt around here but it seems like you’re doing everything right.
Game computer is a laptop? I wonder if the hdmi port has some difference about it. Laptops sometimes do that kind of thing

[kind cairn]

Yeah i am trying with a laptop

The HDMI Port is 2.1 so it should support

[lone crypt]

Any hdmi port will support 1080p60

So it wasn’t a laptop before? I thought you said it was

[kind cairn]

Just tested with another hdmi cable directly to a monitor and tbe quality is good

So the problem is not the port

[lone crypt]

Ok now put the capture card the middle of that, so it goes hdmi to capture in, the capture out to display. As if you’re capturing a console.

[kind cairn]

Changed the hdmi cable and plugged with the capture card, and in OBS still low quality

[kind cairn]

Ok so plugged the HDMI Out to a monitor and is low quality on the monitor

So the HDMI Port is fine, the HDMI Cables are fine, the problem is from the HD60X or something from the laptop...

CHATGPT:
“If you’ve already set everything to 1080p 60 FPS and it still looks bad through the HD60 X passthrough, then the issue is almost certainly color format / range negotiation between your laptop → HD60 X → monitor."

Some months ago I tested this capture card with an typec ipad and it looked great in 1080p or 1440p

[kind cairn]

LOL Bro i did something and it is great now.

I found out that when i leave fullscreen now, it goes back to the low quality, but when i fullscreen the game, it is very sharp and good

[lone crypt]

Ok so the system is not sending correct 1080p when you’re not in full screen; and capture card is scaling up or something.
So is this full screen exclusive, or borderless full screen… or, doesn’t really matter but these are things to test.
I bet this is a quirk of the laptop

[kind cairn]

Found out that on older Minecraft versions like 1.12.2, in fullscreen it works great, but on newer versions it looks bad.

[kind cairn]

Ok but the Windows itself still looks bad, the problem for this what is it?

[lone crypt]

My current best guess is there is something funny about how this computer handles external displays on that port. I'd be reading the manual and such

[kind cairn]

I've changed the fullscreen resolution from "Current Resolution" to the same but manually 1920x1080 165hz and now it is ok.

[past basin]

Assuming you're trying to use the Edge to capture video with, and not capture video from, No. That's not something that's officially supported

[ivory iron]

I have an Elgato Neo capture card. Whenever I change the resolution in Valorant, the whole game becomes glitched, and my display is 2K, but the resolution automatically switches to 4K.

I play on 4:3 it used to work but i got new Monitor now its not working

[warped ledge]

console or PC?

[ivory iron]

PC

i am not able to play on 4:3

Valorant i didnt tried other games but i play mostly valorant

WTF even native also not working

i chagned input EDID to meged and native res started working

[strong quarry]

Does anyone know if the Elgato 4K Pro can passthrough 720p signal for PS3? They only mention it can capture it

[past basin]

Anything it can capture, it can pass through.

[strong quarry]

So why isn't it mentioned? I guess it's an outdated resolution for a monitor

[past basin]

It's in the second chart on the resolution listing - https://e.lga.to/4K_Pro_Resolutions . But yeah, isn't on the top chart, likely as if everything were there it'd scale off the page too much.

[strong quarry]

Thanks 👍

[keen cloud]

Ok

[echo zephyr]

im a little confused, could someone help me?

i have the game capture hd from 2013 and i want to get sound capture to work

[echo zephyr]

im confused about quite alot and there's like 0 guides about this device other than just how to set it up

like bare minimum

[past basin]

Voluneteers are in and out thorugh the day so it's best to leave your question with as much details as possibe and if someone knows the answer they'll get back to you. What specifically are you running into trouble with, with sound capture?

[echo zephyr]

yeah, i wanna be able to stream my ps5 to my friends on discord

[past basin]

Oh, you're talking capture card's sound feed, not the Sound Capture app that came with Game Capture HD.
Does the sound work in other apps like Game Capture HD? You can grab that from https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows if you don't have it already

If it works in other apps you may just need to check that Discord is using the right device for sound - location of that setting changes a bit depending on if you have Nitro or not, so it's easily overlooked

Eg, if you don't have Nitro it's donw on this little gear in the bottom right when you'ore setting up the device capture options

If you do have nitro that page doesn't have that option, so it'll be right front and center on the next page

[echo zephyr]

but i have the game capture hd

like the product from 2013

this little thingamajig

[past basin]

Yes, I got that. It originally uses the Game Capture HD app, so that's why I wanted to make sure you get sound in there first, to make sure everything else is setup right.

If there's no sound in the capture software itself then we look at how you have the PS5 connected

[echo zephyr]

i mean it's really nothing much, just a power cable and hdmi going to the capture card

[past basin]

Yes, but there's a bunch of settings on both the card and the PS5 that can be wrong, and if a headset is connected to the PS5 things get more complicated. So do you hear audio from the card when using the capture app? We need to know if this is a discord specific issue or not

[echo zephyr]

i do hear the card

tbh, i was first a little confused with the sound capture but then figured it out, what i now need help is to fix the delay with the capture card

[past basin]

You may not be able to do much about that - Game Capture HD is a old USB 2.0 based card, it relies on compression to get the video to the computer over a 2.0 cable, which adds a notable amount of video latency

[echo zephyr]

so i need to get another card for less latency?

[past basin]

Depends on if you're just trying to lower the latency in Discord or not. If the issue is trying to play the game, the reason the card has a HDMI OUT is so you can use passthrough mode that won't have that latency with another screen

[echo zephyr]

yeah it's just kinda boring that if i have the dongle of my headphones on my pc, the audio will be delayed, and if it's on my ps, i won't be able to hear my friends

[past basin]

oh, the audio delay. You can try using something like Chat Link instead so you can get audio from the console headset direct and split it off to the capture card (which has to be set in Analog audio mode - I'm honeslty not 100% how to set that for Discord as the older cards set it per app at the driver level). That said then your headset isn't connected to the PC for discord.

hm

You could use a mixer or mixamp but that can get a little pricey

Personally I use a Steelseries Arctis Nova Pro which has a GameDAC I can connect to the PC and console at the same time to get around issues like this

That said you could also use the audio from the console and run your discord from the PS5 version of Discord to hear your friends

[echo zephyr]

but the problem is i need to be able to stream the game

and im tired of using youtube streaming

[past basin]

You can still use the capture card while you're using console discord though? (though you'll need another mic on the PC to mix your own voice in on the computer).

[echo zephyr]

and.. how do i stream to my friends from the capture card then if im on call on console discord?

[past basin]

Oh I missed describing a step - I meant using two accounts so you can join from both systems at the same time

[echo zephyr]

you know what i'll just get a newer graphics card at some point lol, thank you for trying to help me of course!

[past basin]

That's probably the quickest way to get the latency down. There's still a touch with th enewer cards but it's measured in milliseconds (like 30-70ms), compared to the old cards where it could be a half second or so

In the short term, consiuder the PS remote play app and screen capture that with Discord instead. The latency should be lower than a 12 year old capture card.

[regal cedar]

Ive been having issues with game capture neo and was wondering if anyone knew a fix, i have eevrything set up exactly how it should be but every time for some reason i only see a black screen

[humble glen]

What device are you trying to capture, what's the color of the status light on the capture card when everything's been setup, and is the USB plugged into a proper 3.0 or higher speed USB port on your streaming PC

[regal cedar]

my switch 2 and white

its worked before

[humble glen]

have you already went through this? https://help.elgato.com/hc/en-us/articles/35977221307153-Nintendo-Switch-2-Troubleshooting-Video-and-Audio-Issues-with-Elgato-Capture-Devices

[regal cedar]

yeah

no luck unfortnatly

im trying this specifically on my switch 2 but its like this with all my consoles

[humble glen]

Do you have Elgato Studio or 4K Capture Utility installed in order to view the device's firmware version

[regal cedar]

i do not

lemme try that

[regal cedar]

yo thank u, it was because i was using a 2.0 slot instead of a 2.0 and the elgato studio told me that

thanks for ur help

[royal junco]

hi i need audio help i have no clue what im donig i have an elgato hd60x and its all working but when i stream, the audio doesnt go to the stream on discord and its just silent

[humble glen]

make sure you select the audio device in the little settings menu on the bottom right

[royal junco]

oh what the frick thats a thing? ok let me see

im NOT sure which to choose im going to be honest

[humble glen]

the one named elgato ofc

[royal junco]

oh im stupid

[royal junco]

can i ask why my stream doesnt load? im streaming. the audio works now thank you. but when i choose hd60x it just keeps loading

[humble glen]

Probably discord being discord, try restarting the app or do what I do which is just using a OBS projector using audio monitoring instead

[royal junco]

THATS WHAT IM TRYING 😭

But it doesn't work

Audio doesn't transmit and my voice just echoes

[humble glen]

you're trying to do an OBS setup? Screenshot your advanced audio properties if you are

[royal junco]

Ok brb

[royal junco]

well anything works as long as it works lmfao

[humble glen]

you're monitoring your mic if that's on purpose, you're supposed to monitor the video capture device

[royal junco]

i send it to vb audio cable

voicemeter or smth

i use monitor and output for the filter i believe?

idk how it works i think its

i speak -> goes to mic -> goes through obs filter -> goes to voice meter banana -> discord

[royal junco]

when i put monitor and output, my friends just hear my splatoon audio without stream

[humble glen]

you then do a fullscreen source projector on your video capture

Since I just use passthrough on my main monitor anyway, I just pull up the source projector then switch my input over

then share my entire screen (or just OBS if you want them to only hear what's coming from OBS)

[royal junco]

it doesnt work i dont understanddddd

its on monitor off for video capture device and they cant hear my switch audio

i put it on monitor on and output then they hear it regardless of whether or not im streaming

[humble glen]

it's because of your voicemeeter setup, I don't personally do that

[royal junco]

what alternative do i have/

[humble glen]

you can do the Discord device streaming, just make sure OBS is fully closed before trying to stream it to Discord or remove the video capture source. UVC devices (including most modern USB Elgato Capture devices) on Windows can only be used by one process at a time

[royal junco]

i use my switch through obs preview though

[feral garnet]

I have a PS3 and a splitter so I can display it to the Elgato Studio but it won't appear on the game capture at all. Also, when it does display on the studio so I can just show my friends what I'm playing, the video is stuttering. Is there anyway I can fix that in the settings or any other fix I can do? The audio is completely fine, the video is the only thing suffering

oh wait nvm i fixed it 👍

[ruby rover]

Hey Team, lately I have had no video output using my HD60S after bringing my PC out of sleep.
When I disconnect the USBC cable, the computer bluescreens. CY2018 or something if I remember correctly. Once I get it restarted, it works as normal.

[lone crypt]

Sleep is really buggy on x86 CPUs. especially around peripherals. one of the many things arm is much better at)
It might be something to do with the power state of usb ports that changes when the cpu goes into sleep, so you could check on that.
Look up usb selective suspend, and maybe the other power options there.
But after trying those things, if it doesn’t work on that system, then it probably won’t. And the recommendation would be to not use the sleep state. Or at least don’t use it when perineal are connected.

[ruby rover]

dang okay.

[frozen pollen]

Completely missed the msg! I use dual pc set up, monitor is 180hz but I want 60fps recording
The only way I get monitor to stay at 60 is by setting it manually on windows settings when I start recording (every time, windows resets it) while setting EDID to desktop monitor so it will stick to 60 as well.

[frozen pollen]

Any ideas why this occurs? I’ve seen a similar issue before here but can’t find it anymore

I have an additional question:
in the AMD adrenaline software, are there any recommendations in terms of game settings so I won’t have screen tear?

You’ll find my endless search for a recording without tear here🤣
Vic helped me a LOT but I’ve recently found I have unnoticeable tears, but they are still present!
I wonder if it is amd settings

[main ridge]

Elgato Studio not displaying my cap card elp

[past basin]

What capture card are you running?

[main ridge]

4k X

[past basin]

Any errors? Also are there any lights on the capture card?

[past basin]

It's seeing the card, and that the card has signal there, it's just not getting video. This can often happen because another app is trying to use the card at the same time - common culprits are things like virtual cameras such as NVidia Broadcast, or video conferencing apps. If you check in Windows 11 camera privacy settings you can also see a recent activity section that'll tell you what apps may be using the card (since Windows sees it as a camera) so you can check if anything unexpected is calling out to a camera and possibly the card. While in the privacy settings you also want to make sure it's set to allow both apps, and Desktop apps to use cameras on the system.

You may also want to test 4K X with 4K Capture Utility from https://help.elgato.com/hc/en-us/articles/35731668493841-Elgato-4K-Capture-Utility-1-7-15-Release-Notes to make sure this isn't just an issue with Studio

I'd also try restarting the PC if you haven't already

[main ridge]

woking in the cam app aswell but not the elgato studio

[past basin]

Can't say I've seen that video artifacting before, but my first guess would be HDMI cable isn't fast enough or is impaired. My second guess would be EDID problems, in which case you can try changing the input EDID in 4K CApture Utility or Elgato Studio to see if either Internal or Display mode clears it up (sometimes the gaming computer will need to be restarted to pick up the change)

[main ridge]

Elgato 4K Capture is fine its the elgoto studio

[past basin]

Can you go to the Windows Camera Settings, find 4K X and check if you have the Windows update with the Advanced features option there? If you do, disable the option for multi-app support - it can break capture with some apps

[main ridge]

dont see it

[past basin]

Not the camera app, the Windows Camera Settings. under the main Windows Settings. Go to Settings in Windows, and type Camera in the search and select Manage Cameras, then find 4K X there and go to the settings for it to see if the advanved options are avialable

[main ridge]

this part

[past basin]

That's the the earlier bit I asked about, yes. Not the current setting to check.
Though make sure NVidia Broadcast's camera options aren't set to default to your capture card either (since the card is working with 4K Capture Utility I suspect it's not, the more likely culprit is if you have the most recent 24H2 updates with the multicam function that doesn't play nice with capture cards)

[frozen pollen]

Noooo not the EDiD🤪
I am using a very high quality hdmi so I’d be upset if it was a bad one
I’ll see if internal solves it but honestly I’m more concerned of screen tear than this issue haha

[past basin]

Does it happen if you lower the resolution? That might indicate if it's a potential cable hiccup. I'd also check for any kind of dust or dirt that might have gotten into any of the connectors. But I can't see I've seen that particular pattern of video issue before

[past basin]

Apparently I missed part of that video when I checked earlier. Yeah that option is off. If Studio still isn't working, and rebooting didn't help either, I'd check with the support team through #official-tech-support Since the card is workign in other apps the most likely issue is a Studio bug.

(Though I'd also check for updates in the app if you have had it installed for more than a few days)

[main ridge]

just finish doing ddu unistaller from save mode. and reinstalling grapics driver again with out nvida broadcast and ill see if it workks

[frozen pollen]

haven't tried resolution, but it happens at higher Hz
interesting! will check for dust

[main ridge]

now its working

[long walrus]

Hi all, i need some help with my elgato hd60x capture card. I tried searching everwhere but couldnt find anything. I downlaoded the elgato studio and its displaying my game but when i try get it on my main monitor where i normally play my ps5 its just a balck screen and switched back to my pc app were the game is on/ IF ANYONE CAN HELP, WILL BE MUCH APPRECIATED.

[long walrus]

nevermind boys fixed the poblme

[tough halo]

audio from my 4K X started getting crackly last night - tried rebooting the pc, reconnecting the USB, still getting it - any ideas? it's only audio from the device, other audio sources are clean -_-

[lone crypt]

Started last night; is that in the middle of a capture session? What changed? Different usb port? Any other devices added? Anything in the audio system changed? (not necessarily this device but others)

[tough halo]

middle of a session, audio just started crackling - I have two other 4K X's I only use occasionally (for other consoles)

trying to test those now, just noticed there's a firm ware update, so might pop those on first

wish they all didn't show up with the same exact device name, haha

[lone crypt]

Middle of the session throws out basically all my good answers (guesses)

And a reboot replug didn’t fix it.
So doesn’t that rule out basically everything? Haha

Besides cable failed…. Right in that moment?

But I think we would expect cable failure to knock out the feed by lowering the usb speed.

[tough halo]

hmm, maybe it's a system thing, was finally able to get a different 4K X & hdmi cable to output in the Elgato Utility - but can't get it to show up in OBS now

seems wonky all around - maybe I can do some kind of driver reinstall

[lone crypt]

You aren’t trying to view two apps at the same time, right?

[tough halo]

nah, i make sure to close one before opening the other

let me do a fresh reboot and just open OBS right away in case maybe the utililty has a deathgrip on it

ok, a reboot with another elgato 4k x seems to be working, will do some more testing when I don't have to start up the stream 30 min ago lol

I appreciate the help @lone crypt !

[lone crypt]

You’re welcome for explaining nothing. Haha

[bold ferry]

does anyone know how to get rid of the delay for the elgato on obs it feels like my device has about a 3 second delay i think my device is the Elgato Game Capture HD from like 2013

[humble glen]

Your only fix is upgrading to a newer card that does an uncompressed stream with USB 3.0 speeds or higher. Or going with a PCIE card

USB 2.0 cards have a delay due to their video having to be compressed

[bold ferry]

got ya would it make a difference if i put the capture card into the usb 3.0 port

[past basin]

Depends on the capture card

One 4K X and 4K S which have MHPEG support using some of the higher modes can also result in extra delay from the compression.

[bold ferry]

this is the one i use

[past basin]

Ah, no that card is USB 2.0 itself, so even on a 3.0 port it'll only run on 2.0 mode

[bold ferry]

got ya

do you know what i would have to set my mic and music sync offset

[past basin]

I don't offhand, it'll vary a bit by system to system anyway. Your best bet to use a tool to figure it out - worst case make a recording where you clap your hands or make a noise in game, then load the video into an editor where you can see the audio and look for the spike from the noise and figure out how many frames off it is. There used to be some web tools to do that for you, though it's been a while since I've looked them up

[bold ferry]

got ya

[past basin]

If I get a minute from work in a bit I'll see if I can find one of the sites, but I don't have them on hand at the moment

[bold ferry]

its fine but thanks for all your help i think i will think about upgrading soon

[lone crypt]

I think even if you know the exact latency of the card, your system may vary a bit from that and your mic and camera likewise have their own latency.
So the move is to measure your latency with your exact configuration running.

Use something like this https://youtu.be/TjAa0wOe5k4?si=ZvSGHlEqkDoMEr3V
record a bit. Include your camera and clap your hands to slate.
Then zoom in on the recorded frames in an editor and measure everything. You’ll likely have to do this a few times to get all the sync offsets correct.

[bold ferry]

thanks i will check that out

[native kindle]

Hey Im using a 4K X on my xbox and on my PC everything is setup so it works with Obs studios. Is there a way when I know I wont be recording that day to play on my xbox without turning the Pc on ? I dont want to have the pc running 2 days in a row when I know I wont record anything.

[humble glen]

Does your PC still supply power to the USBs when it's off?

pretty sure that's all passthrough needs on the card anyway

[native kindle]

Hmm I dont know :/ unfortunately

[humble glen]

The capture cards do have light indicators

[native kindle]

If my Pc is out Im not getting a signal on my Monitor even if the xbox is on

[native kindle]

Ill try

[humble glen]

Most Bios options can allow you to have it supply USB power when off as well

[native kindle]

Ive read something like that

Ill check if my motherboard has that feature

[past basin]

If you PC doesn't have that option the next best thing is powered USB hub. We don't usually suggest hubs if you can avoid them since mileage can vary on how compatible they are and some cause issues - but they usually work okay as long as they're the right speed (10 Gbps / 3.2 Gen 2 for 4K X or faster). Just make sure it's returnable if it's not compatible with your setup.

[native kindle]

It worked with the Bios settings but now I have the next Problem after I have enabled the option to have usb power always on when I open obs the record is not showing the right screen at least not on the obs window. But when I double click on settings on the 4k x it shows it. Any ideas how to fix that ?

[past basin]

While you have the card selected in the sources list press CTRL-F to snap the video to the full OBS canvas

[native kindle]

Worked. Thanks so much. But why did that happen ?

I just want to understand it.

[past basin]

Probably accidentially clicked and dragged the edge or something

There's some key commands for moving things around too

[hazy quiver]

hey, im trying to connect my fx30 to 4k capture utility but its just a black screen.

i thought the problem was me not having an sd card but i read you dont need one for hdmi connection

[ivory iron]

I have elgato neo and i am not able to play on 4:3 res idk why i am using mirror method

it used to work before

[past basin]

What is an FX30 in this context, and what capture card are you using?

[past basin]

Neo doesn't officially support 4:3, so I'm surprised it was working before. I've never seen one pick up 4:3 before so I'm not sure community support will be able to help you with this one.

You could try different input EDID modes if there's a monitor attached to the HDMI out to see if the monitor's 4:3 mode would get picked up, but that's all that comes to mind

[ivory iron]

i just want my game to run on 4:3

[past basin]

You can check if official support if the EDID settings don't help you - but again that card doesn't officially support any 4:3 aspect ratios so they may not be able to help either

If it's dual PC you could disable display scaling to psuh a 4:3 on a 16:9 then crop on the streaming PC

[ivory iron]

thats not the issue the problem is my game does not open with 4:3 res it glitch out but if i unplug the capture card eveyrhting works great

[past basin]

It's probably because Neo doesn't have a 4:3 EDID. Did adjusting that do anything? Like I said the best chance of that working at all is if the monitor in the HDMI OUT has a 4:3 EDID to actually send the device a 4:3 mode, so you'd want to test with Input EDID mode set to display

[scarlet apex]

Hi, I just bought the HD60 X to stream my PS5 on Twitch. I’ve connected all the cables properly and downloaded the Elgato software, but after turning on my PS5, the interface doesn’t appear. Could you please help me?

[past basin]

Did you already disable HDCP on the PS5?

[scarlet apex]

i don't know what it is ahah

alr i saw on internet

[past basin]

The second video on this page shows you how to turn that off https://help.elgato.com/hc/en-us/articles/5329003032973-Elgato-Game-Capture-HD60-X-PlayStation-5-Setup
It's Higb Bandwidth Digital Content Protection so blocks capture

[scarlet apex]

gonna disable it then

thanks !

will it works after this ?

[past basin]

If you're setting it up on PS5 for the first time, this is the usual hiccup, so most likely

[scarlet apex]

it works

thanks

[past basin]

No problem, good luck with the new card

[scarlet apex]

one last thing sir, how can i have my PS5 interface on my first monitor (in full screen) and at the same time have my obs on the second screen pls

[past basin]

Right click the capture card in your sources and go to the open projector options, you can project the video to the other screen

[scarlet apex]

thank u so much

[lone crypt]

Or better yet, patch the hdmi from the capture card outout to the display you want to see it on! (Right?)
So you’d be switching inputs on that monitor to show the passthrough of the console.
I’m assuming you don’t have a dedicated display for the console.

Maybe that’s not better for you, but. An option

[scarlet apex]

The HDMI output from the capture card is already connected to the HDMI 2 port of my main monitor, but when I switch to HDMI 2 on the monitor, it says there's no signal.

[lone crypt]

Hmm. Well that’s supposed to work. Passthrough is generally what you’re intended to play a console on since it’s the lowest latency.
Some aspect of the signal out of range for that display?

[scarlet apex]

I don’t know haha, I’m not very familiar with this stuff. And by the way, do you know how to get the console sound into my headphones that are plugged into my computer?

[past basin]

It might work if you set it to HDMI 2 first, then turn on the card and console. Sometimes if the monitor isn't set to the HDMI port already it actually powers off so the console and card may boot up not thinking it's there to pull EDID info from (which has all the display settings to make sure it uses a compatiblle signal)

[scarlet apex]

alr it worked

i tried few times

and i worked

thanks guys

and for the sound problem ? do u have any advices ?

[lone crypt]

What sound problem is that?

[scarlet apex]

this is not a problem but i dont know what to do

[past basin]

In advavned audio settings (gear on the audio panel, or from the edit menu) set the capture card monitor mode to Monitor And Output - OBS adds things iwth audio monitoring off by default.

Other than that, it should just be adding the card, nad the audio should be there

[scarlet apex]

on obs ?

[past basin]

Sorry I'm in and out here this morning - I may have mixed you up with another user. What app are you using the capture card with?

[scarlet apex]

no problem sir ahah

obs

[past basin]

Yeah, then change the setting in OBS. Advanced Audio Properties is under the edit menu, then there's a monitor option you'll need to change there

(as in audio monitor in this case, not a display, but it's just called monitor)

[obtuse trench]

Hi. I just got my 4K S yesterday. And when i record my PS5 PRO gameplay (via Elgato Studio), the gameplay footage is sped up.
How can i fix this?

[lone crypt]

Sounds like the frame rate must be mismatched somehow

[obtuse trench]

is it possible to passthrough 1440p120 while recording at 1440p60?

[lone crypt]

Yeah should be. Depends on the capture card but that one should be fine.

If it’s sped up, it would need to be either playing back at the wrong frame rate, which means the meta data is wrong or the recording or playing app is writing/reading it wrong. Right?

[obtuse trench]

how do i change the recording format in elgato studio?
i can't seem to find it
it always set/fixed to 1440p120

[past basin]

not currently available in Studio (likely to be added in future updates as they're adding in features that 4K Capture Utility has over time). For now if you need to adjust something Studio cannot do, use a third party app like Meld Studio or OBS Studio

[obtuse trench]

ahh i see, ok.
i can do that with OBS but i was wondering if it's possible to just use Elgato Studio, since the quality of the footage and file size is better than OBS.

[past basin]

Generally the quality of OBS should be even more adjustable than Studio, but currently no, Studio doesn't support that at the moment

[obtuse trench]

yes, but i compared elgato and OBS with roughly the same quality, Elgato footage seem to be smaller than OBS.
I'm just being nitpicky, but yes no worries. i'll just use OBS for now

thank you @past basin @lone crypt

[fickle dragon]

Filesize is a factor of bitrate. Elgato Studio may be recording at a lower bitrate. Quality can be a factor of both bitrate and encoding efficiency.

Controlling fps, bitrate, and other quality settings is coming in the future.

[dry bluff]

hello, i want to start recording ps5 gameplay footage and im curious about resolutions. My 4K tv doesnt support 1440p so i also cant set my ps5 to 1440p. if i use elgato 4K S capture card is there a way to capture 1440 even if my tv doesnt support it ?

[past basin]

Yes, but not while you have the TV hooked up to it, as that'll not get signal like that. Well not direclty - you could capture on hte PC and hook your TV to the GPU instead and use something like OBS projector to send a scaled up version of the 1440p capture to the TV.

[humble glen]

Couldn’t you just downscale the capture to 1440p by limiting the capture card to it, and still pass through 4k

[past basin]

Yes, you could passthrough and capture 4K and downscale to 1440p. I've assumed since they're trying to set the PS5 to 1440p they're likely after the performance of running in 1440 mode instead of 2160. But good catch I may have minunderstood the ask

[hazy quiver]

FACECAM 4K FX30

[past basin]

Facecam 4K is just called Facecam 4K, where is FX30 coming from here? Is this the camera you're using? https://www.elgato.com/us/en/p/facecam-4k ?

[hazy quiver]

yes

wait no

fx30 is my camera

im using the el gato 4k capture

or whatever its called

[past basin]

. . . okay to confirm you DON'T have a Facecam 4K. You're using some other camera called FX30? What capture card are you using with it?

[hazy quiver]

bro

the 4k camlink

[past basin]

Okay - you threw me there because Facecam is a brand

Cam Link and camera questions generally go in #camera-prompter

[hazy quiver]

Ok

[hazy quiver]

i dont have an el gato camera

[past basin]

I get that now - that's why you threw me when you said you did here

I'm assuming that was supposed to be Cam Link 4K

[hazy quiver]

yea

[dry bluff]

also if i use a 1080p monitor with the ps5,can i set it to output and capture 1440p footage through capture card even if my monitor doesnt support the resolution ?

[past basin]

If you're using passthrough ,then no, the card cannot pass through 1440p to a 1080p screen. If you force 1440p that way the monitor won't get a signal