capture-cards

[past basin]

So my money would be the hub is the headache

[frigid jolt]

i see

well i'll try a couple other hubs and see if maybe it'll work

thanks tho

[past basin]

Good luck with it!

[frigid jolt]

this is more confusing now?

[past basin]

The (2) is added by Windows

[frigid jolt]

what does it mean by hd60 s (2)?

ah

[past basin]

when you move ports windows sees it as a new device

So has to give it a tag since it can't have the same name

Move it to another port it'll likely show as (3) etc

[frigid jolt]

i see

well this is what my usb tree looks like

it shows the connection speed as high speed which is weird bc i used a different cable

i tried my 3.1 cable with the purple internal which should work from what i've seen

[past basin]

Now that looks like a cable issue

[frigid jolt]

no adapters its just the cable connected to a separate hub

[past basin]

3.1 is usually teal

I think purple is usually fast charge

but only for some brands of fast charge

You sure that's not 3.1 Amps of power support?

[frigid jolt]

from what i've seen purple apparently indicates support for 3.1 usb standard

[past basin]

I've never seen purple used foranything other than fast charge - but those colours aren't mandatory eiuther

[frigid jolt]

yeah i've seen like 4 diff websites say the same thing

[past basin]

Eg, Razer likes to make all their's green no matter what speed they are

[frigid jolt]

i see

[past basin]

That said it could also be a 3.1 cable that's developed an issue

[frigid jolt]

i mean im honestly just going off a specific part in the troubleshooting page on the el gato website

Ensure that the port the device is plugged into is a USB 3.0 port. These ports can be identified by their blue interior color.

[past basin]

Yeah 3.0 is blue, 3.1 is teal, 3.2 is usually red but I've seen it as others if the port offers other features (and prevsiouly red used to be used for always on ports too)

USB standards are a mess tbh

[frigid jolt]

yeah fr

[past basin]

naming too. Lie 3.2 gen 1 is the same as 3.0 and 3.1 Gen 1. Then there's 3.2 Gen 2 vs 3.2 Gen 2x2, and my new favourite USB4 Version 2.

[frigid jolt]

wow

that is confusing

i also just tried my cable i used on the other hub

3.0 usb a on both sides with the adapter

thats the only thing plugged into the hub and it shows the same error

[past basin]

What speed is the adapter?

Most of those are also only 2.0 because they're usually just used to get a phone to fit a different charger port

[frigid jolt]

uhhhh im not sure actually

am i able to see on usb tree?\

[past basin]

It would be a passive adapter so likely wouldn't show up to the app

[frigid jolt]

ah

[past basin]

it MIGHT be int he fine print on the adapter if it's labelled, or if the adapter is colour coded (eg the blue insert)

[frigid jolt]

it is colour coded

it has the blue insert so it should support 3.0

im gonna try to use another usb 3.0 hub

im not sure if the issue is the hub or my cables but its worth a shot ig

yeah shows the same error with the adapter

usb tree reads it as a 2.1 and shows on usb version 2.1

[past basin]

Yeha 2.1 means you're in a 3.0 or faster port but it's in 2.0 mode for some reason. That still looksl ike the connection

There's not any dirt or corrosion on the pins in the capture card are there?

[frigid jolt]

not from what i've seen and i shined my phone flashlight on the port theres nothing

another thing which is a lil weird

for some reason theres a port 25 which reads as a usb 3.0 hub

im not sure what port 25 could be or if its important but yeah thats what it reads as

[past basin]

Could be an internal hub in the PC itself

[frigid jolt]

i dont have a hub connected to any other ports so im not sure if its a built in thing being read as a hub

[past basin]

Sometimes internal devices also connect over USB

[frigid jolt]

yeah thats what im thinking

yeah

im gonna try my other cable with the hub rq

nope

same prompt

[past basin]

Honestly I'd resetart the PC now to be safe. But that report still looks like a cable or connection issue if it's reporting the companion port on the PC, but showing high speed for connection

Is there any way you can plug right into the PC? Generally avoiding hubs is a good idea when you can anyway, for video capture.

it can cause compatibility hiccups

[frigid jolt]

i've tried to connect right to the pc but it shows the same prompt

plus the ports on the pc are from what i've looked up, 2.0

so highspeed

[past basin]

If the ports on the PC are 2.0 they're going to cap the hub anyway

[frigid jolt]

ah is that why all the hubs read as 2.0's?

[past basin]

The earlier screenshot showed a 3.2 controller on that PC

[frigid jolt]

controller?

[past basin]

All the ports go to a controller and root hub on the motherboard that determins how fast they are

So you should have some 3.2 ports

[frigid jolt]

i see

i did look into the back of my pc and there are some teal usb ports

i tried them tho and it showed the same error

[past basin]

I'd try them now since we got rid of the hub and change the cable out

[frigid jolt]

alright

ill try with both cables js to be safe

same error with my purple internal cable

yeah i got the same result with both cables

[past basin]

Then sounds like either you're going to need a know new cable that we know hasn't degraded, or there's a problem with the capture card's port. Any chance you happen to have a rubberized dental pick around so you can try to clear any possible old or corrision film from inside the card's port?

the rubber ones are good in case it's some sort of invisible debris like a sheen of some sort of oil

O

I've gotta pop out to a store quick before it closes - I should be back in like 30 mins

[frigid jolt]

closest thing i have is a toothpick

[frigid jolt]

dang alr ill keep trying

[vale sage]

my HD60 Pro seems to have an issue where the audio gets delayed by about a second after 30-60 minutes of gameplay (and I have to de/reactivate it in OBS to fix that), is there any fix for that?

I have the latest drivers installed and I'm using the "Game Capture HD60 Pro" as the Video Capture Device in OBS (Elgato Game Capture HD is just permanently in "One moment, please")

[past basin]

I can't remember if HD60 Pro is new enough for the feature, but are you able to mute the capture card in OBS and add it again as an Audio Input Capture? That workaround lets OBS pull from the audio interface on the card directly which can resolve some sync issues (but I'm not sure HD60 Pro specifically has that option - I think even 4K60 Pro didn't get it til later drivers)

[vale sage]

nope, it does not appear in the Audio Input Capture list

[past basin]

Alas, that would have made things easier. Do you get the same desync in other apps like 4K Capture Utility?

Or is it happening mostly/only in OBS?

[vale sage]

4K Capture Utility already seems to have an audio delay from the get go, so I haven't really tried to see if it gets worse

[past basin]

huh, that in itself is odd

iirc HD60 Pro should also work with the older Game Capture HD app if you happen to have that

or you can grab it here - https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

But getting audio delay in 4K Capture Utility from the get go and not OBS is throwing me a bit tbh. I'm wondering if Windows Audio Enhancements might be turned on for the card and interfering.

You can check if enhancements are on by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off

[vale sage]

I can't spot an immediately obvious Elgato device in either menu

[past basin]

Oh. HD60 PRo is DirectShow audio only then. huh

Try changing your OBS audio to 44.1 kHz since we can't get in to change the card. That'll likely resolve the sync problem

Since that usually seems to come from Sample Rate mismatch

[vale sage]

is there no other way of changing the sample rate for the capture card? I'm using a Beacn Mic and that one's locked at 48khz

well, 96khz

[past basin]

hm. I've seen folks try to trick it by using it as a gloabl audio source instead or try to set it as a custom audio device in the source for the card, but those aren't always reliable. Worth trying though

The usual way was the Audio input workaround, but that's doesn't apply here

[vale sage]

I have tried having custom audio device both on and off and both have caused the same issue

in the meantime I tried running it through Game Capture HD and that seemed to end up having video delay shortly after

well, longer video delay; turns out there's a slight delay through OBS as well (I'm observing it through the Joy-Con vibrations)

[stiff vault]

When I get home can someone help me set up my obs my stream is so laggy it keeps saying lower encoder or something

[lone crypt]

Choose a different encoder device, or lower the profile and bit rate until you get to something your hardware can handle.
GPU are much faster at encoding than cpu are.

[stiff vault]

Where is that at can u help me

I’m new to this

[lone crypt]

OBS settings > output

What is your gpu?

[stiff vault]

I’ll see rn

@lone crypt I don’t see gpu

[lone crypt]

The options don’t say “GPU” but which one you can use will depend on which GPU you are using.
I’m asking what is the model of GPU in your computer.

[stiff vault]

Oh I don’t know what it is how can I check

It’s a hp windows 11 laptop

[lone crypt]

Settings > system > about

[stiff vault]

It’s 512 MB

I believe this is that

[lone crypt]

That’s a memory capacity.
Can you show a screen shot?

[stiff vault]

Is that good or another one

[lone crypt]

That’s not what GPU you have. It’s how much memory. It’s actually a very low number and I’m quite worried for this computer now.
But show a screenshot of the system about page so I can see what parts are in the computer.

[lone crypt]

Ah ok.
So this a very slow laptop.
It doesn’t have a dedicated GPU and the cpu is very old.
I would really surprised if this computer could encode much of anything.

Are you trying to play games on this? Or is it a dedicated video encoding computer?

[stiff vault]

I’m just tryna stream from my Xbox with my capture card

But my stream is really slow

Every time I stream

Keeps freezing

[lone crypt]

Ok ok. Yeah that doesn’t surprise me. This laptop if very old and slow

Let’s look at the OBS settings

[stiff vault]

Ok

[lone crypt]

Can you show a screenshot of what encoder options you have
OBS>settings>outout
Click the video encoder drop down box

What we are looking for is any options that say “quick sync”

If your chip has those…. It has a chance of being able to work

[stiff vault]

I have quick sync

I just put it on

[lone crypt]

Quick sync 264?

That’s probably the only option that has a chance of working.

[ornate knot]

I plugged the HDMI & USB cables into my HD60 X, my Nintendo Switch II, & my gaming desktop computer; but the 4K Capture Utility still says, "No capture devices found." It matters not what I try, 'cause that program can't find the Switch II at all.

[lone crypt]

You'll need to get it connected to the computer first, so don't worry about HDMI for now. Check the us cable and port that they are fast enough and working. Any lights on the card? Does device manager show anything? Can you see the capture card in device manager or any alerts for missing drivers or not functioning devices?

[ornate knot]

I see no light flashing on the HD60 X.

The Device Manager says my PC's driver is up-to-date.

The cable & port should be working.

I don't understand what the problems are.

[past basin]

If you don't see a light on the card at all it's most likely not getting power - double check the USB cable is seated firmly in both the card and the port on the PC, and that it's in a USB 3.0 port (some older ports may not offer enough power), and connected direct to the PC with no hubs or adapters, and uisng the original cable

It should have at least a white light for power with no signal, red for signal issue and blue for good signal

[neat ivy]

Can someone help me figure out why my monitor keeps turning off and on again like this? It only happens when I plan to stream and/or record, when im playing casually it doesn't happen.

[ornate knot]

As mine is a Generic PnP Monitor (LS27AG32X), do such monitors have USB 3.0 ports?

Mine is an ACPI x64-based PC as well.

[lone crypt]

USB connects the card to the computer. Not the monitor

[lone crypt]

Is this a dual pc? Console? Details about the setup, please

[ornate knot]

Oh?

[neat ivy]

PS5 connected to Pc via hdmi cable using elgato 4k pro internal capture card, then an hdmi cable from the out port of the capture card to the monitor. When not streaming and/or recording i have a seperate hdmi cable that connects from the ps5 directly into the monitor.

[lone crypt]

In that case it seems like the video stream is dropping and reconnecting sometimes. I wonder about variable refresh rate going out of range, maybe. But it’s happening to the capture and the passthrough at the same time, so maybe it’s just a bad hdmi. If the connections or the first cable isn’t great.
Console direct to display uses the same cable, or different?

[neat ivy]

different cable

[lone crypt]

So let’s consider the cable you go direct, to be “known good” and swap that for the first hdmi from console to capture card in.

[ornate knot]

How do we know if an ACPI x64-based PC has USB 3.0 ports?

[neat ivy]

Tried swapping the cables, and its still happening. I should mention it doesn't just happen when im entering the menu or settings, but also during gameplay at load zone/transition points.

[lone crypt]

Being at transitions makes me think about the possible variable frame rate. (I’m not a console expert but) consoles have that ability, right? Could you try turning that off?
The capture cards should be able to pass that through but I wonder if it’s going out of range for a sec, or at those moments changing the resolution —even briefly— which makes the capture card reset.

[past basin]

Check your system spec for your model, or the manual. Also ACPI is a standard, not a brand. That tells us nothing about your PC except it's a standard 64 bit CPU setup. Food it have a tag with a model number on it?

[neat ivy]

Ah so turning off VRR fixed the issue

[lone crypt]

Ah ok, so check the specs of your capture card and see what the min/max vrr range it will be happy with.
I don’t know them of hand. I think that can do vrr but maybe is swinging too high or low. Maybe

[ornate knot]

The system information program says the model is "To Be Filled by O.E.M." What's that mean?

[lone crypt]

😎

[lone crypt]

Is this a laptop? Desktop? Who made it or is it home made?

[neat ivy]

I think its my monitor thats the issue, i dont have a 4k monitor yet and its not hdmi 2.1 so i think its hindering my setup

[ornate knot]

Mine is a gaming desktop computer.

[lone crypt]

You need your motherboard manual. Find out the brand and model of your motherboard and then you can look it up online if you don’t have the paper book.

Sometimes ports are labeled. So anything that has the “SS “ for super speed on it, should be fast enough.
But the manual is a sure way to know what ports are what.

[viscid spindle]

is anyone having an issue with the 4k Pro & xbox series X?

In elgato studio it only outputing my xbox to 1080p119 Full HD.

the it's receiving 2160p119 4KUHD HDR & the capture card is reading the same.

[viscid spindle]

even the recording format is set to the highest setting but it's still putting out 1080p in Studio

& it doesn't work at all for 4K capture Utility

[past basin]

That's correct - once you go over 4K60 it drops resolution on capture in order to keep up with the higher refresh rate with the available bandwidth and processing. See https://e.lga.to/4K_Pro_Resolutions

If you set the Xbox back to 60 Hz it'll let you record in 4K

[viscid spindle]

want to play at 120. i don't need to record 4k.

[past basin]

Then if you're playing in passthrough using the HDMI OUT of the card to a montior, you're good to go already - if you double check the screenshot it shows HDMI OUT is 2160p

If you're playing on preview in an app though that counts as captured video and has the same limits as recording

[viscid spindle]

ok. but when i use to PS5 it's previews & captures 2160p. whats the difference?

[ornate knot]

I believe this is the article you're looking for?

https://www.onecomputerguy.com/acpi-x64-based-pc/

[lone crypt]

No, again, acpi 64 is a style of processor. A standard.

You want to know the make a model of your motherboard.

[past basin]

It's running at 60 Hz there becuse the PS5 home menu is 60 Hz, so you're not going over 4K60

THat'll change if you play a game on the PS5 that's 120Hz enabled

[past basin]

Who made your PC? Dell? HP? Local computer shop? Is there a sticker on the case or back of it with a model number?

[viscid spindle]

ok, i get it now. Thanks for that. So is it the limitation of the capture card then. that won't allow play in 120?

[ornate knot]

I looked at the "System Information" program, & it says the "BaseBoard Manufacturer" is ASRock.

[lone crypt]

Ok partway there.
Asrok is your motherboard manufacturer. Now you need to find out the model.

[past basin]

It'll pass through 120, but can't capture/preview in 120 (when at 4K - it'll do 120 at lower resolutions)

But yeah, limit of the card

[viscid spindle]

thanks

[ornate knot]

And the "BaseBoard Product" is B560M-C.

[lone crypt]

There you go!
So find the manual for the asrok B560m-c
In the manual find which usb ports are usb 3.0 or higher.

[hybrid lily]

I have a question, I am having issues displaying video and audio to obs on an elgato hd60 s when connected to an anker 13 in 1 docking station. Plugging it directly into my laptop works, and the port itself isn't broken

[ornate knot]

Got it. Turns out the USB-C to USB-A needed its latter plug hooked up to the USB 3.0 port. Now the HD60 X has a blue light flashing, so now I'm good to go.

[lone crypt]

Sounds like you found the problem. Capture cards aren’t guaranteed to work with hubs. If they pass power and fast enough data they might work. But this one apparently does not.

[oblique stirrup]

hey guys hope everyone is doing good, may i ask which Capture Card is best for 1440p recordings / streaming with HDR too

[lone crypt]

https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[stiff vault]

Yesss @lone crypt

[ornate knot]

Even while no other software is using the HD60 X, Elgato is telling me otherwise. Why?

[frigid jolt]

been getting this error since yesterday, have used 3 usb 3.0 hubs, used several usb a to usb c 3.0, 3.1 cables, sometimes it tells me theres another device using the software even after restarting my pc and when i close reopen it says this. Anyone got a solution?

[lone crypt]

Check usb tree viewer to figure out what's going on with your ports. Generally hubs and adapters are sources of problems.

[stiff vault]

@lone crypt what laptop should I get that will be perfect for streaming from my Xbox to obs with the capture card I have

[frigid jolt]

1. i already have usb tree viewer, 2. i already tried deciphering with sum1 else yesterday abt the issue, sent several screenshots of my usb tree viewer statistics and yeah i still didnt really figure out a solution

[stiff vault]

Can I get laptop suggestions for streaming from Xbox to laptop from elgato hd60x

Plz

Is the MacBook Air m1 good

[lone crypt]

The m1 is pretty old at this point but any modern Mac or a pc with reasonable specs will work great.
This depends on what resolution and frame rate you’re trying to capture, and if you’re adding much else to your scene like cameras and other features in the stream.
More powerful parts are better, but almost anything you get will be better than the very weak celeron laptop you have now.
(I don’t follow specific laptops)

[stiff vault]

I sent you a picture to your dm

Can you see which one plz

[lone crypt]

You can share here. I’ll ignore DMs, sorry. Hazard of volunteering.

[stiff vault]

This one

@lone crypt

[lone crypt]

I can’t really see the specs, so I don’t know.
The thing is, you can just say “12th gen intel” since the range of parts in the 12 gen are very wide from powerful to very weak.
This might work, but it might not and it also doesn’t mention if there is a dedicated GPU, so there probably isn’t.

[jaunty elm]

Im going to search it up

[lone crypt]

If you want a pretty sure thing, Apple is much easier to judge because they only make a few things.
If you want a laptop and can’t spend much, try to find a used MacBook m2 (or m3 or m4, even better)
But again, this depends what fps and frame rate you want to capture, and if you add anything else to the stream in OBS. What the load on the computer will be.

[jaunty elm]

I found the same thing on amazon

INTEGRATED GPU DETECTED

@lone crypt I found it on Amazon and it has a integrated gpu

[lone crypt]

I even did some streaming with an older Intel Mac and it was fine , as long as I didn’t try to add much to OBS.

If it’s a good enough intel cpu, it might work with quicksync. But they just don’t say.

I still think finding a used M2 Mac would set you up better.

[jaunty elm]

Intel uhd graphics

[lone crypt]

It’s all about price range

Yeah I know what you meant

That has quicksync encoder, it’s just all depends how powerful the intel cpu is.
And I don’t really follow laptops so I don’t know what the equivalent would be anyway

[jaunty elm]

All that says on the Amazon page is ”Intel Mobile CPU”

Wait I found the model number

Intel 12th gen Alder Lake N97

[lone crypt]

Yeah we have no idea.
I’m not endorsing this computer. But I really wouldn’t put my name behind any laptop purchase as a sure thing

If it’s cheap, then it’s low end.

This is why I say best “sure thing” would be a used Mac. M2 or newer will work well.

[steep harbor]

Hey y’all, I’m running a dual Pc setup.

When I plug my Elgato (HD60X) usb into the recording/streaming PC, all my screens start to flicker, primarily my main monitor. I’m not sure why this is happening

Iv tried restarting, turning the PCs on at different times, etc

Really don’t know what the problem is. It stops when I unplug the capture card.

But other times it works perfectly fine

[warped ledge]

what is the hz your cloning from your main monitor?

[steep harbor]

i have the game projecting on OBS to the capture card to get around being limited with my FPS on the gaming PC.
but 165

[warped ledge]

these are the supported resolutions. https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions

[willow tendon]

Does anyone know where I can make sure to delete every Elgato driver?

I'm trying to do a clean install

I want to also reseat the capture card pcie

[warped ledge]

C:\Users\USERNAME\AppData\Local\Elgato

C:\Users\USERNAME\AppData\ Delete this folder RoamingElgatoDrvInstall

C:\Users\USERNAME\AppData\Roaming\Elgato

those folders are ones to delete

lastly, uninstalling the apps in control panel.

[willow tendon]

Awesome thank you so much!

[warped ledge]

You're Welcome!

[grizzled sky]

When I alt tab in valorant with a capture card how do yall avoid your capture card (if you have one) interfering and taking forever to alt tab back in?

I use a HD60 S

[warped ledge]

you should be in borderless Windowed, vs Full Screen, as this is the solution.

[grizzled sky]

Yea figured it out after lol, i didnt apply the settings before, thanks for the help though

[humble glen]

Guessing it's early adopter type problems where Elgato Studio currently doesn't regain input after losing it requiring you to restart the app every time input is changed?

I'm using the 4K60 Pro, so this could be specific

[past basin]

<@&581565551495741448>

ty for cleanup

[past basin]

Do you mean the 4K60 Pro Mk2? The original 4K60 Pro doesn't seem to be listed as compatible on the downloads site.

[humble glen]

yes

[past basin]

When you're changing inputs do you mean you're changing one input signal like resolution or refresh rate, or actually disocnnecting a device and connecting something else?

[humble glen]

either, like if my PS5 requests a change in refresh rate or if I switch my HDMI to be my Switch 2 it'll require me to just reopen the app

[past basin]

I can't seem to replciate that here, so it might be a 4K60 Pro Mk2 bug since I'm on 4K X. Though I'm also switching between Xbox and PS5, and changing settinsg on either, not a Switch2.

You might want to reach out to #official-tech-support on this one - though I'd also check your device properites for frimware updates and make sure you have the latest drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers to be safe

I assume you're on Elgato Studio 1.0.0 (671) and not still on the beta version?

I assume the card works fine with other apps like 4K Capture Utility or OBS?

[humble glen]

Drivers, and Firmware were all updated when I got the card 2 days ago

Yeah OBS treats it fine

[past basin]

Yeah nothing I do on my end trips it up like that so you'd probably want to go through #official-tech-support to report it as a bug.
It hasn't been out for long so I haven't seen this issue before - you could try reinstalling it if you haven't already. Beyond that I can't really think of any specific fixes for Studio - at least it seems like a software issue since it's working in OBS.

[humble glen]

avg early adopter issues

[past basin]

Yeah, my own install of it has an issue where it sees the HD60 S+ I'm using as running at USB 2.0 - even though it's 3.0 on checking with other tools including 4K Capture Utility. Hopefully we'll see some bugfixes next release

But kinda expected given it's a new app from the gorund up

[humble glen]

neat that it's based on the fluent design of Windows 11

I like it better for Discord streaming, I know you can do it through the "Devices" tab but I need a way to hear it as well

[past basin]

It's also their first app with Windows ARM64 support, and their first Apple Silicon compatible capture app for macOS

[pure trout]

Hey. I'm suddenly having audio issues with my Game Capture HD60 Pro. Can someone help me out?

I've tried both an Xbox and Switch and neither have audio but do on my TV. I'm confident the problem is with the Game Capture HD program as it doesn't show audio is playing on the sound bars/waves thing so it's not like audio is playing and it's a headset issue or something.

[past basin]

Make sure they're set to stereo and not something like Dolby Digital

[pure trout]

Yep. Stereo uncompressed.

[past basin]

I can't recall, does HD60 Pro show up in Windows Sound settings? It might be muted there - but that card might be DirectShow only

[pure trout]

Like in volume mixer?

[past basin]

No, the Windows Sound settungs in Settings > System > Sound

[pure trout]

Here?

[past basin]

No that's the sound mixer

Something like this

Under the input section in sounds

[pure trout]

Ya I've got Microphone (Game Capture HD60 Pro) as an input

Also have Line (Elgato Sound Capture) as one if that's anything of significance

[past basin]

Worry about the Game Capture one, the Sound Capture one is related to the Sound Capture app

Make sure it's not muted in there

in the properties for it

[pure trout]

These are all I've got in properties

And this under Additional Properties.

[past basin]

Was this intentionally set to play out though the headphone jack on the Yeti,? Also check the advanced tab there

[pure trout]

I changed it to that from Default I think and checked Listen to device in trying to fix it earlier. That's my headset output (the yeti).

Advanced tab:

[past basin]

Yeah, listen so like that should get you audio over the yeti's output but it wouldn't record.
Try turning off the option that lets apps take exclusive control of the device and reboot and test again

[pure trout]

Nope. No luck.

[past basin]

Maybe it's a software hiccup - does it work if you use 4K Capture Utility instead?

[pure trout]

Nope

[pure trout]

Could this be RTSC related? I don't know much about it but It popped up when I upgraded my HDMI Matrix (I have all my consoles running through an HDMI Matrix with an output being the Elgato card). It worked fine on my old matrix and pretty sure it was fine for a couple days with the new one, but I also saw a red RTSC icon in the Game Capture software briefly which I think was when I first lost audio.

[past basin]

I am not familiar with that off top of my head.
Does anything change if you bypass the matrix? Does the matrix have any EDID or audio options built in?

If you've beem moving things around I'd swap the HDMI cables around too

It's possible to get a connection with the sound pins impaired or something at times

[pure trout]

Fixed it in the craziest way... @past basin

I have all my consoles and my matrix in a server rack. I moved the rack to get to the back to do some HDMI swapping/troubleshooting and accidentally unplugged the rack power from the wall turning off everything in it. Turns out all that needed to be done was a matrix reboot...

I appreciate your efforts to help me greatly. Thanks.

[past basin]

Ah, glad to hear you were able to sort it out at least!

[maiden jay]

Hi, I'm using 4KX and since few days, having issue when I turn on my streaming PC (Gaming PC already turned on), it starts going black and then the display shows, and keep doing this loop. Surprisingly, if I turn on my streaming PC before the gaming PC, everything works fine. Any solution to this?
I'm on Nvidia graphic driver version 576.28 on both the PC's.

[lone crypt]

Hmm I have an educated guess for you: There is talk about nvidia current display driver issues impacting display duplicating.
(here is a link we are passing out to give them feedback about it https://forms.gle/kJ9Bqcaicvjb82SdA)

If that's the problem in your case, try a workaround of using OBS full screen preview instead.
First, turn of the display dupe so now the capture card is set as extend desktop at the desired capture resolution and frame rate. Start an instance of OBS on the game computer, canvase is capture resolution and frame rate, add display capture source to get the picture. And then start a full screen preview to the capture card.

If that works better for you then I think we can assume it's a driver issue and this is the workaround until nvidia can remember how to make solid display drivers.
(and for what it's worth, using OBS in this way has an almost immeasurably small resource impact, and there are arguably some advantages to this over display dupe)

[maiden jay]

Thanks for this info. Currently, its showing up like this for some reason. I tried restarting the streaming PC but no luck at all. Let me try disconnecting the HDMI and plugging that back in to see if there's a difference. Also on the streaming PC, the 4K capture utility shows it is being used by another application, while as OBS it not running and there's no app I can think of which would use the 4K capture utility or the 4K X on my streaming PC.

[lone crypt]

Oh hmm, well there's this new thing I just heard of where win11 added some kind of built-in virtual passthrough camera thing into the OS... which might be trying to take it over as a camera and doing some dumb stuff like that. I don't know where to find it as I use win10

[maiden jay]

Yeah that might be the issue. I'm on windows 11 and looking into it, will surely circle back to you if I find any such setting in there which could be disabled, as we might not need it anyways.

[lone crypt]

Yeah I think the idea is to make a virtual device that more than one app can use, similar to what Elgato camera hub does, but natively.
Not something you’d probably want adding extra latency and who knows what else to your capture card feed.
But also sometimes they just need to be restarted a few times or the EDID gets set wrong somehow.

[maiden jay]

Absolutely. Thanks man for the info you've provided so far. I'd still need to deep dive into this but this could be a good start.

[hexed mountain]

Hello, i connected my elgato wave 3 microphone to my headphones so i can hear myself in real-time, but the problem is that i hear alot of white noise, my own breathing keyboard e.t.c is there a way to implement an noise canceletion of some sort?

[lone crypt]

No. The effects including noise reduction are performed on the host computer. The zero latency monitoring is necessarily on-device only.

[lone crypt]

Personally, I have the direct monitoring very low or off somewhat for this reason.

[slim whale]

elgato studio froze and then wave link crashed with no error message and then Spotify stop playing and my mouse doesn't work untill restart happens all the time!! seems to only happen when elgato studio is open

im so annoyed at this its been doing it since june

[past basin]

When was the last time you updated your GPU drivers? That could be an issue with the GPU encoder that's in use while Studio is causing s GPU driver crash, which would explain why it's affecting things other than studio itself.
If it's been happening since June, did you already report it in the beta thread or to support while the app was still in beta testing? It might be time to open a new ticket now that it's in release.

[uneven folio]

Device: HD60X
Software & Version: 4K Capture Utility/Elgato Studio? Most recent.
Windows/Mac Version: Windows 10
Console/Dual PC: Switch 2
PC/Mac Specs: i5-7600k, AMD 580, 16GB DDR4-2400
Monitor/TV Model:XG2402/no clue, Vizio.
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: Followed the Pinned guide for Switch 2, still not getting a display image on TV. Without doing anything from the guide, the capture card seemingly works. Everything is plugged in right, updated, etc, I get video & audio when I open the 4K Capture Utility, I can get it to show up in OBS, stream it to twitch, video & audio works just fine, but not getting an image on the TV at all. Says resolution not supported, even tho it's 1080p. I forced the Switch 2 to be only 1080p, and afaik the capture card is capturing 1080p60fps. It is an older TV so I'm thinking it's just being wonky & old. I was able to get an image once on the TV and within 4K Capture Utility, but the image was really faded on the TV. No clue how I got it to pop up, haven't been able do it since.

[warped ledge]

turn off the HDR on the Switch 2.

[uneven folio]

did that as well

[warped ledge]

are the colors still washed out?

[uneven folio]

there is no display

the washed out colors only happened once, and i haven't been able to recreate it

[warped ledge]

wanna VC? and we can try and trouble shoot.

[uneven folio]

sure, sounds good

[warped ledge]

Issue solved! 🙂

[uneven folio]

thanks again!

[steady sorrel]

https://tenor.com/view/secret-meme-lotr-frodo-keep-your-secrets-gif-16325652

[covert ether]

ive noticed in elgato studio when i capture my switch 2 with my HD60X, every 20-30 minutes or so, i get a solid 60 seconds of my frame rate tanking. my GPU seems totally fine and this issue doesnt seem to occur on OBS (i just like the elgato studio tho since aside from these 60 seconds, the frames are much better than OBS)

[warped ledge]

Are you in preview mode?

[fathom cape]

I've been having an issue with my HD60 S and a 3x2 HDMI matrix where the display shows on my monitor, but will not show via the HD60 S to OBS/SLOBS/Discord. I have two PCs, and a console as inputs to the matrix and my monitor and HD60 S as outputs.

[humble glen]

Is there any other software the has the amount of low-latency that Elgato Studio has currently? Just asking as a workaround before the PCIE card issue gets fixed

I guess OBS studio with buffering disabled would be the next best thing

[past basin]

Using something like a matrix to split the signal is generally a not recommeneded, because it can mess with things like mode detection through EDID. Why are you using a matrix instead of a standard switch anyway? Unless the unit also has a downscaler it's going to send the same signal to both devices which can easily result in HD60 S getting a incompatible signal.

[past basin]

That's probably what I'd go with, yes.

[slate estuary]

Question.... so can i use an hd 60x and the windows 4k capture utility (not the apple app) to capture ipad 120hz and outpute 60? basically if using an elgato hd60x i want to use the 120hz but dont know if that will be limited because the capture card....

[slate estuary]

another question so i am testing the captur card with my phone, the 4k capture utility gets a signal but obs is getting nothing how can i fix this

[shrewd glen]

Device: 4K X
Software & Version: 4K Capture Utility, latest version
Windows/Mac Version: Windows 11
Console/Dual PC: Console
PC/Mac Specs: 7900X3D, 3080, motherboard: MSI B650 GAMING PLUS WIFI
Monitor/TV Model:
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: i'm having a really strange error with the 4K X and any help would be appreciated. i can't get any video to show through the 4K Capture Utility app on Windows 11. it does work through OBS so that doesn't necessarily matter but i'm trying to update the firmware on this card and the app just won't recognise it. i've done a lot of digging and what i'm seeing is: when i use the 4K X anywhere else, it correctly uses the USB 3.2 port/speeds (first pic). whenever i open the 4K Capture Utility, it moves the USB to another lower port with speeds limited at 2.0. i legit have no idea what's going on here and any help would be super useful. to be clear: i have not actually moved it at all between these screenshots. all i did was open 4K Capture Utility

i've updated my chipset drivers, tried resetting defaults in the preferences but neither have worked

is there maybe a way i could update the 4K X without using the 4K Capture Utility? i don't really care about using it and would just like to update the firmware

[humble glen]

Does the new Elgato Studio do the same thing? The app can also update device firmware

[shrewd glen]

YES!!! thank you!!! this worked! i had no idea this app even existed! i’ve been tearing my hair out trying to fix this

@humble glen oops meant to tag

[humble glen]

Yeah Studio just released recently and it's set to replace 4k capture util

it's got some bugs with PCIE cards, but other than that it's a way better experience

flashback isn't a thing yet sadly

[shrewd glen]

thank you again!

[slate estuary]

Device: HD60 X
Software & Version: 4K Capture Utility, latest version
Windows/Mac Version: Windows 11
Console/Dual PC: PC
PC/Mac Specs: i5 12400f, 6650xt, motherboard: MSI PRO B760M-P DDR4 ProSeries | iPad Pro M4 11" (1tb, 16gb RAM)
Monitor/TV Model:
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: was wondering if there was a fix for the color on my 4k capture looking almost dark and washed due to hdr

[humble glen]

Do you have tonemapping enabled?

[slate estuary]

i do now it fixed the issue

[covert ether]

Uhh I’m not sure? All I do is open up elgato studio and turn on my switch and it’s there. I don’t click anything else

[fathom cape]

I'm using it because whenever I had my 2nd PC pass through the HD60 S it capped the fps at 60. So with the HDMI matrix I'm having one output to the HD60 S and the 2nd output directly to my monitor. While I also have 3 different inputs hooked to the HD60 S. Is there a better/different way to do this better?

[past basin]

Thing is unless you have some sort of matrix with a scaler, you're getting the same fps on both ends - and it sounds like that or the resolution is higher than HD60 S supports.
If the PC is the only issue the better option is a cloned display setup (especially if you're not working with HDR). You hook the card to one port on the GPU and the monitor to another, then use Windows to clone your display to the capture card - that way you GPU handles all the refresh rate differences that the scaler cannot for the second feed (and since the frames are already drawn almost no impact to performance).

How many monitors are in play here though? Consoles only have the one HDMI OUT so dual display hookup like this won't work out unless you're okay playing 60fps on those and hooking one dedicated monitor to the HDMI OUT of the capture card to split the signal for them.

Depending on what sort of resolution and refresh rate from the PC you're working with it might also be worth switching the capture card for something with high refresh rate support like HD60 X or 4K X, and using the matrix like a HDMI Switch (single output) while everything passes through the HDMI OUT on the card (you can probably find HD60 X used now in many cases if you're on a budget, since folks have been upgrading to 4K X).

[fathom cape]

It's 3 monitors in general. Two are only hooked up to PC 1, and the 3rd I switch between PC1, PC2 and a console. Currently I have all three into the HDMI matrix and one of the outputs to the HD60 S with just the USB port connected to PC1 (nothing connected on the HD60 S out) and the outer output of the matrix directly into the monitor. The monitor is working completely fine, which is why I was thinking it might be a problem with the HD60 S. (This is the matrix I'm using btw: https://www.amazon.com/dp/B08YJFJ14G?ref=ppx_pop_mob_ap_share )

[past basin]

The problem is you tried to use it to get atound the fps cap on HD60 S - but that means HD60 S is getting the same high FPS feed it can't handle essentially. If you're okay with the consoles on 60 fps and only need the PC on higher I'd set the PC up for cloning and leave the matrix with the other monitor for the consoles (assuming all 4 monitors don't have to be PC connected when you're playing the consoles). Youd' have to move the cable over when going from PC To console that way though.

[mystic cosmos]

So i have a question, i got new hdmi high speed cables that should make the 4k60 pro mk.2 support 1440p it was working yesterday but now its back to to 1080p, any ideas?

[mossy lintel]

Hey there, has anyone had issues with the HD60 X capture card not connecting in Windows? The power light goes red and there's no feed in OBS. It's hit or miss whether it will connect at boot or if I need to restart the PC 1-2 times to get it to work. Unplugging and plugging in the capture card doesn't fix, neither does deactivating and activating the card in OBS

Some mentioned online that the provided USB cable doesn't supply enough power though other USB C to A cables don't fix it

[tidal wagon]

anyone here who has a some experience with the hd60 X and a switch 2?

tldr, it gives the signal fine but whenever i launch a game it says theres no signal for around a second or so and then fixes itself

[humble glen]

What game is it? If it changes the screen to be 120hz or uses HDR then it’ll change the HDMI signal, this happens with all consoles.

[fathom cape]

Why is it having issues with a high fps feed if there's no output of the HD60 S? Wouldn't it be getting the same feed if I plugged the PC directly into the HD60 S?

[tidal wagon]

every game from the looks of it
i tried turning on/off the setting that changes the hz, tho it should always be at 120hz regardless as for hdr settings i got it my hdr output on: ''compatible software''

so i'd assume any game that hasnt been updated to a s2 version wouldnt support hdr but even then it loses connection

if i go to the home page and back into the game it doesnt do it tho

[past basin]

No - as I said the GPU on your PC can run the outputs at different refresh rates for the devices connected to it. Since it'll see HD60 S doesn't support over 60 Hz it will send it 60 Hz. Since the matrix cannot change the signal, if you send 120 hz in, it goes at 120hz to both outputs, and HD60 S won't be able to handle it

Same reason thsi won't work for the consoles though - only one HDMI out so whatever signal they send out goes to everything. Cloning is only really an option for the PC since you can put the card and capture card in different GPU ports to get different source signals

[fathom cape]

are there any recomendations on HDMI switchers that work with the HD60 S that can do what I'm trying to without digging around the back of my setup to manually switch inputs

[past basin]

Not really, splitters and other devices aren't going to be able to handle different frame rates. At least not before you're in the price territory that's way more than just replacing the whole card with a newer one that can already handle the higher framerate

[fathom cape]

From what I can tell on the website, both the HD60 X and the 4k still have 60fps pass through.

[torpid night]

So i got the HD60 X today, tryna stream my PS5 footage. i downlaoded elgato studio got it set up with OBS, my gamplay audio is making a quiet crackling noise and its the same for my PS5 homescreen, i tried googling it and i still am unable to find a solution, it happens in the elgato studio its not my obs settings, if anyone can help id greatly appriciate it

[past basin]

https://e.lga.to/4K_X_Resolutions
https://e.lga.to/HD60X_Resolution
Pay attention to the top row on the charts - that's the passthrough

[past basin]

Are you connected directly to the PC with the capture card, no hubs, adapters, etc? Does it happen if you try a different port (front vs back is usually the best comparison). Updating your USB chipset drivers and/or motherboard chipset drivers, as well as any BIOS or UEFI updates from the board maker are also a good idea for dealing with USB audio issues

[torpid night]

yeah feed directly into the back of my pc straight into the motherboard. Not too sure how to update my chipset drivers is there a Youtube tutorial i could follow?

ok i tried a different port and by some miracle its fixed, hours of googling and the fix was right infront me a reach away lol, makes me feel stupid, thanks for the suggestions!

[past basin]

Glad that's working - if you need to run it on the back ports, try looking for updates to your motherboard. Sometimes the crackling audio over USB is a driver or BIOS issue

[scenic fiber]

So, I'm trying to record my iPad's screen with the 4K X but everytime I attempt to record the screen it goes black on 4k Capture Utility, then when trying to use OBS it shoes it frozen for a second, flickers, then stays in black like the Capture Utility.

My iPad recognizes the 4K X through the casting section if that means anything

Anybody know a fix? I can't find anything online

[past basin]

What sort of HDMI adapter are you using with the iPad? Some of the third party ones get kinda quirky. The standard apple one usually works though

[scenic fiber]

Anker USB C Hub, 5-in-1 USBC to HDMI Splitter with 4K Display, 1 x Powered USB-C 5Gbps & 2×Powered USB-A 3.0 5Gbps Data Ports for MacBook Pro, MacBook Air, Dell and More

https://a.co/d/8jTWTez

[past basin]

Hm. I have an Anker one here somewhere but not that model.

Any chance you have a monitor or TV in the HDMI OUT from that 4K X or can hook one up? It would be telling if that signal also locks up or just the captured video feed

[scenic fiber]

So basically try connecting the iPad directly to a monitor through the hub to see if it works?

Also, I have nothing connected to out in the 4K X, just in and the usb c cable

[past basin]

No use the passthrough on the card - through direct to monitor may help too

I wanted to see if the passthrough would also freeze up with the card - if it does safe bet the adapter is the issue since the passthrough is generally unaffected by anything else but power on the card

[sonic ledge]

Hi I just got a Game Capture Neo and I set it up with my Switch 2 to stream it in discord, but whenever I go from the Switch menus to a game it drops and continuously gives the loading screen. I've tried a few simple steps but I can't figure out the problem

[scenic fiber]

I wish I can do that but my monitors don’t support the 4K X I believe, they’re 4k240 hz. When I try connecting it to the 4K X it doesn’t pass through anything

[past basin]

THat's not expected - they should just get capped to modes 4K X supports. Well if that's not an option I guess I'd try the iPad right on the monitors - not quite as good a test but better than nothing

Have to step out a bit to go grab an adapter before the store closes. But if the adapter works for the TV without stalling, next check would be that 4K X's firmware is up to date in 4K Capture Utility under the device tab in settings

(or in Elgato Studio if you're using that, under device information)

[warped ledge]

think it's DSC?

[warped ledge]

it shouldn't drop, if it's working. Question are you streamin an app using the capture card, or the device directly?

[sonic ledge]

I'm streaming from the device directly. Whenever I tried using one of the Elgato apps it would stutter at random times

[warped ledge]

yeah, I would suggest the app as well. how's your internet speed?

[sonic ledge]

Is directly not suppose to be good? I was under the impression that's how it would work. My download is 758 mbps and 946 upload

[scenic fiber]

Can confirm, the pass through is working now using my gpu & monitor (just had to unplug the dp cable). I’m guessing that means the anker hub is causing the issue?

It might be… just tested it again but this time I made it pass through my monitor and it is showing the same thing, a blackish green any suggestions for a hub? I thought Anker would be second to Apples

[lost yacht]

Hello is there a way to change the aspect ratio for the Elgato 60S to 4:3?

the only options I currently see is 1080p, 720p, standard, and mobile

[past basin]

Honestly I'd have expected the Anker one to do okay too. Officially Elgato does recommend the official Apple one. When I make it back to the house I'll try to dig up my Anker one of a different model and see if it works with my iPad and 4K X

[past basin]

Officially HD60 S doesn't do 4:3. https://help.elgato.com/hc/en-us/articles/360027956732-Elgato-Game-Capture-HD60-S-Supported-Resolutions

If you need 4:3 with it for something like a console, you may need to add an upscaler.

Alternatively if your source is 16:9 you can just crop to 4:3 with something like OBS

[lost yacht]

I have used OBS before as well. I think I finally figured out how to max the game screen to full size :X

[scenic fiber]

thanks that would be great 😃

[hushed salmon]

Please help. Using Elgato Studio to record my Switch 2. It says 1080p60 but the preview window is definitely not 60fps (looks to be less than 30fps).

If I record, the video that is created will be 60fps like normal. I want to stream to my friends in Discord

[steady sorrel]

are you streaming IN discord? If so Discord has limitations to the quality you can stream at within thier software

[rancid star]

Hello, I seem to have no audio when I'm capturing to OBS. I have the right source added and I added an audio input source too for good measure but both do not play audio. When I try on 4K Capture the sound plays just fine

[past basin]

Does the volume indicator move in OBS? OBS adds new sources with audio monitoring off, in case you already hear it elsewhere so you may have to go into advanced audio settings and set the monitor option to Monitor and output

[rancid star]

I can see the mixer thing going up and down so it's playing audio but I just don't hear it

[rancid star]

Yeah I have Monitor And Output but still no audio

[past basin]

Check that your OBS monitoring device is set correctly. Back in the main settings in the audio section, under the advanced section

May need to restart OBS after changing it

[rancid star]

Ah, that fixed it. Thanks!

[past basin]

Glad to hear it's working

[ornate knot]

Even as I have watched one YouTube video after another & followed the instructions to connect my PC & my Nintendo Switch II to the 4K X, the 4K Capture Utility program still can't find the 4K X. Why?

[past basin]

It should hook up just the same as your HD60 X did, except it needs a USB 3.2 Gen 2 port for all options (and ships with a USB-C to C cable instead of C to A). That said 4K Capture Utility also needs to be up to date for 4K X.

Are any lights turning on, on your 4K X?

[ornate knot]

Both HDMI cables are connected, the USB C to C cable is hooked up as well, & the 4K X flashes no light at all.

[past basin]

If there's no light coming on the card isn't getting power, or at least enough power, for some reason.
Do you know the spec of the USB port your using? eg, is it USB 3.2 Gen 2?

Normal lights for that card are the same as HD60 X. White for on, no signal. Red for bad/incompatible signal or HDCP, and Blue for good signal. Amber for some USB issues (or post firmware flashing restart needed) But there should always be a light on.

Most likely culprits are cable or port issues (espeically if you tried it on a hub or adapter that only does USB 2.0 support), but it's possible the card itself has an issue too.
No dirt or debris in any of the ports or cable connectors are there?

[ornate knot]

No port or cable has either.

[past basin]

What do you mean, no port or cable has either? No dirt or damage you mean?

Are you using the original cable right to the PC? What's your USB spec (or motherboard model?)

[ornate knot]

That's right.

[ornate knot]

I plug one HDMI cable to the Nintendo Switch II's dock & the 4K X, the other to the 4K X & the computer or its monitor, & the USB C to C cable to the dock & the 4K X. Still, the 4K X flashes no light after the fact.

[past basin]

The USB-C needs to go to the computer, not the Switch 2 Dock. Captured video goes as data from the capture card to the PC over USB.

HDMI IN on the card goes to the Switch Dock. HDMI Out would go to a monitor or TV if you plan to play one one and not thorugh the computer (HDMI OUT is optional)

[warped ledge]

[ornate knot]

I've searched my monitor & my computer. Neither has a USB C port.

[past basin]

Then you're going to need a new USB Type C to Type A cable. It needs to be at least USB 3.0 / 5 Gbps for basic use of the card, though needs to be 10 Gbps / USB 3.2 Gen 2 to get the most from 4K X (and needs to be in a 10 Gbps port on the PC)

An adapter can work too, just make sure you get the speeds right (a lot of cables and adapters are aimed at charging and only run at USB 2.0 / 480 Mbps speed)

The cable you had for HD60 X the other day should work for basic 5 Gbps connection if you still have it, though you'll want to upgrade it down the road to get the most from 4K X

[ornate knot]

And I'd have to find one on Amazon?

[past basin]

Your local electronics store, or bigger stores like Best Buy would likely have some too. Just note the speed on then - you need at least 5 Gbps to use 4K X at all, but 10 Gbps or faster gets you all the video modes it can do (assuming your computer has a 10 Gbps or faster port)

[ornate knot]

Sadly, it matters not which cable I have & hook up to the Switch II or PC. None of 'em work.

[past basin]

So you have a 3.2 Gen 2 USB-A to C cable on hand? Or at least a 3.0 one? Like I said earlier most are only 2.0 - not many things need full 3.0 speed or faster

And you confirmed the USB standard your motherboard uses?

That said even a slower cable would usually turn in at least an error light

[ornate knot]

How do I do so? Please remind me.

[past basin]

Check the manual or spec sheet for the motherboard

The port may also be labeled. SS is USB 3.0 5 Gbps, SS+ is 10 Gbps. Higher than that they may outright list the speed

[lethal grove]

Why does elgato 4k pro turns off HDR on my gaming monitor when is clone to OBS? How can I keep HDR on?

[past basin]

When you clone a display in Windows, Windows turns off HDR for it.

Using the card in passthrough is the easiest way to avoid it

(GPU to card, then HDMI out to the monitor)

Alternatively use OBS Fullscreen Projector, leave the card in extended display mode and project to it (requires configuring OBS For HDR)

[hushed salmon]

I am referring to the preview screen (in Elgato Studio).
I restarted and it streamed fine for a while but eventually stopped working well (back to low fps). Odd behavior

[lethal grove]

do i have to have obs on the gaming pc as well for this?

[lone crypt]

Yes.

This is how mine is arranged now and it’s great. Smooth, chose the frame rate and refresh without worry about anything, No resource use (I play vr so it matters)

[lethal grove]

I search this up and it looks like the only problem is not getting sound from streaming pc such as notifications etc

[lone crypt]

The OBS full screen preview (just as the duplicate display this is an alternative for) doesn’t have anything to do with return audio from stream computer. that is the same for both methods.
You need a return line back to the game computer. 3.5mm cable.
(Or you could try the beta wave connect app to send it over network)

[onyx idol]

If I wanted to use my switch 2 Audio theough my go xlr mini while using the elgsto 4k x, would I need an adapter? Or could I route the 4k x audio through my xlr and the sound be 1:1 with real time?

Previously had a hd60 s or whatever and the audio / video was delayed compared to what was happening on my switch. Unsure if that’s been fixed or what even caused that

[prime otter]

I keep getting this happening, where the top strip of the capture is at the bottom, what would cause that and what would be the fix ?

[lone crypt]

If you’re listening after the capture card on the computer, there will be some latency. If you’re passing audio through to the passthrough display that will be real time. Or if you use a splitter cable like a chat link pro to split the headphone jack of the switch to a headset and the capture card’s analog port, then you’ll hear it real time.
But capture card conversion always has latency and then the computer and app preview is more latency still, and so on.

[onyx idol]

Thank you. Just to clarify how would I go about setting up a switch 2 xlr mini with a dt 990 pro headset (looks like a guitar cable?) that is plugged into a amp to get the audio into that headset? There’s no 3.5 jack or anything to it and the cable for it is not removable

Sorry if any repetition is mentioned, I’m so confused trying to figure this out lol.

[frozen pollen]

Hey everyone, I'm having a very interesting issue:
I record PCVR games, 2-pc set up. I only have 1 1080p 165hz monitor, but I elgato is a "virtual 2K 60hz monitor". On streaming or recording, I notice screen tear, often at the bottom of the screen, often on many consecutive frames.
I checked with OBS team, interestingly the screen tear also shows on webcamtests.com
It also happens with non VR games.
and it curiously no screen tear if I do the same thing but record using OBS on the main computer

[past basin]

What refresh rate are you recording at? 165 doesn't exactly divide evenly into the standard 60, so runs the risk of captures mid refresh, which causes tearing

[frozen pollen]

I agree

I put the game fullscreen on the "virtual" 60hz monitor

The VR headset runs at 120hz

[past basin]

Yeah, that I would have expected to run farily smooth. Though about once every year or so I find Nvidia seems to release a driver that doesn't play nice with the cloning setup. Does this issue persist if you update or rollback the GPU driver?

[frozen pollen]

main pc is amd, 2nd pc is nbidia

[past basin]

Also is passthrough recording using the HDMI out port of the card to the headset an option here?

[frozen pollen]

whaa I didn't understand

the VR is wireless

[past basin]

oh, passthrough isn't likely an option then, unless it has a wireless dock fed by HDMI

(but most tend to be DP)

[frozen pollen]

hahha sorry this r/swoosh over my head

I'm using elgato 4k x

I used the cables elgato gave me

from what I understand, PCVR video goes to headset and to monitor

and what I want is to record 2K, but I ain't got a 2K monitor

[past basin]

I'd start here by checking out another video driver on the source PC if you're getting tearing with the capture at 120 Hz and 60 Hz

I haven't worked with wireless VR enough to know what quirks that would have with capture though

[frozen pollen]

where should I check?

I don't think there is anything special

whatever it is capturing is what I put on the monitor

[frozen pollen]

and I'm assuming the virtual monitor is at 60hz

[prime otter]

If anyone has come across this keen to get it fixed

[frozen pollen]

Not sure what you meant! But maybe it’s just I ain’t savvy enough haha

[frozen pollen]

oh wow, now I see it

I wonder if it is your actual monitor settings

let's see what other ppl say here

[lone crypt]

Highly suggest using an instance of OBS on the game pc to send a full screen preview to the capture card. I record VR to second PC, amd on the game pc and this works great. OBS display capture, set the canvas to capture resolution. The capture card will need to be set to extend desktop and to the capture res as well.

This works great. I got lots of weird stuttering trying to do it with a normal display dupe, like used to work with nvidia (before they forgot how to write drivers)

[frozen pollen]

Cool!!

[frozen pollen]

Lol

I’m trying one more thing before I use obs instance: I had a suspicion that my PC was identifying elgato as a 1440p144 and sending a 144hz signal even though I put the fps set to 60hz on windows settings (in display settings it was saying desktop mode 60hz, but for some reason active signal was set 144hz, even though I chose 60hz as max fps).
I found out I could change the elgato internal EDID (I set it to 1440p) and now my windows is saying desktop mode is 60hz and active signal 60hz (I guess it now thinks that’s the max fps for elgato).
Buuut now it says elgato is no longer VRR compatible😭 so let’s see if there are more or less screen tear 🥲

[frozen pollen]

Bad news @lone crypt same screen tear still

[lone crypt]

With OBS full screen preview? What’s the canvas set to?
Are you checking the recording on the stream computer?

[frozen pollen]

oh didn;t check full screen preview (no idea this existed

I see it is 39% Scale to window below it (whatever that means)

Canvas is set to 4K (I can't set it to 2K) due to my laptop monitor being 4K

[lone crypt]

That’s the preview in OBS. Full screen preview sends the feed to the other display (the capture card, once it’s in extended display mode)

OBS canvas can be set to whatever you want. Set it to the capture res.

[frozen pollen]

oh sorry!

wait

[lone crypt]

The display capture will scale in OBS

[frozen pollen]

I was talking about changing the EDID

I haven't tried the dual OBS set up

can you send me a video/instruction to how to set up the dual obs? @lone crypt

[lone crypt]

I haven’t scanned around to see if any are good. (Or made my own)

OBS on game computer:
set canvas to desired capture resolution and frame rate

[frozen pollen]

bro is making the instruction manual on the fly XD

ask the mods to pin it XD

[lone crypt]

Set capture card as extend desktop

Then add the display capture source to OBS. It scales to fit the canvas.

Start full screen preview, and select the capture card

I didn’t mess with any edid stuff. Because you can set the resolution and frame rate of the capture card in the display settings on game computer. When you set extended desktop

I have wave link sending my audio, but if you need to, I think you can add audio sources to OBS and send those as well. (But I don’t do that on mine because wave link handles it)

I hope that all makes sense.
I may look in #1291136160676188172 to see if any team mates here have made a video yet.
This is coming up a lot since nvidia forgot how to write a good driver lately and lots of nvidia users are suddenly not able to dupe display correctly.

[frozen pollen]

thank you!!! @lone crypt I will follow these steps now. I have already been doing the extend desktop thing I think. lemme see the next steps

take a print and post this in the wiki XD

[frozen pollen]

oh I need to rethink the audio. before it was simply through the HDMI, it might need an extra step here

[lone crypt]

Ok extended desktop would mean you can arrange it next to your main display. And move your mouse onto it. (You’d see the mouse on the other computer via capture card)

How was your audio routed to the capture card before?

Was an app doing that? Or listen to this device on?

[frozen pollen]

yes! i know this too well (too many recordings with the damn mouse around)

[frozen pollen]

all OBS. ok so I don't know what was up with it, but I could see "video capture device" showing some audio, but it simply wasn't recording. So, pretty much I added audio input capture and set it to Elgato

The trick is that thanks to Virtual Desktop, I can duplicate audio from PCVR to both VR headset and the monitor (aka HDMI output to monitor aka elgato haha)

microphone is another hassle, however (I have to have 2 lol)

[frozen pollen]

I guess it was a good call my game pc is amd XD

[lone crypt]

The virtual desktop microphone device should activate and be your headset mic.
Anyway, I was just looking and apparently OBS full screen preview does not contain audio. So what you would need to do is add the sources you want to include into OBS on game computer, and set them to "monitor" in advanced audio settings (cog in the audio mixer panel). And in OBS settings, set your monitor device to be the capture card.

[lone crypt]

Yeah I saw you said that above, that's why I jumped in

[frozen pollen]

but wait, how do I send from one OBS to the other?

[lone crypt]

I previously used Nvidia and it's display duplication was more complete, could scale and everything. But AMD can't.

and then nvidia has been having problems since the 50 series came out, anyway

[lone crypt]

The full screen preview is going to the capture card.

[frozen pollen]

oh

[lone crypt]

capture card is added as a source in obs.

on stream computer

[frozen pollen]

where do I set full screen preview?

[lone crypt]

projector. sorry I've been saying the wrong word this whole time.. Anyway. right-click the preview screen in obs. Full screen projector is in the contex menu

[frozen pollen]

AHAHAH

[lone crypt]

oops

would you belive I'm on my phone?

[frozen pollen]

ok where is context menu XD

hahaha

you are a top notch multitasker

and I'm not being sarcastic XD

[lone crypt]

Context menu is what comes up when you right click

I think you can probably find it in one of the menus up top, too

[frozen pollen]

ok so is it open preview projector or open source projector

when I choose preview projector my streaming pc obs is showing static image

on my streaming obs I kept video capture device like it was before

[lone crypt]

Yeah you shouldn’t have to change anything on the stream pc

Preview projector I think it’s called

It should show you a list of available displays to project to… you’d pick your capture card

If that list isn’t working or doesn’t have your capture card, it probably means you don’t have it in extended display mode first. It might still be duplicating

[frozen pollen]

it has always been on extended display XD

i can choose elgato fine

the issue is that it is literally a screenshot XD

audio is going through fine still

[lone crypt]

hmm. so obs on the game computer, you can see the display and it moves and it looks right, but the full screen preview projector is frozen like a still shot?

If I understood that right, maybe the whole thing needs to be restarted; both computers

[frozen pollen]

nah, both are still

if I close the preview projector, it works fine XD

but that's because stream pc is capturing the extended monitor fine

hahaha

I'll restart both, unplug at the back XD

[lone crypt]

Hold on, that's not right. that sounds like it's projecting the preview to your main monitor and not the capture card. I think you're still set to duplicate the display

or... if that was true it would move but would have a big delay

hmm, something is up. maybe I don't have it right,

so obs on game computer looks right until you start the full screen preview projector?

do you have more than onc projector going by accident? They appear a separate windows so you could see that the obs app has more than one window down in task bar

[frozen pollen]

i wish it was the case 🥲

[frozen pollen]

yes, as soon I start projector, it is like a print screen (the amd adrenalin software that pops up stays there forever, if I drag mouse to the imaginary screen I can't see it in preview

the funniest thing is: if I drag the source on the preview, the screenshot gets the zoomies and dissapears out of the preview HAHA

[lone crypt]

adrenaline pops up when you start it? mine does not do any of that.. do you have an overlay or something on?

[frozen pollen]

no obs overlays on gaming pc

[lone crypt]

not from obs I mean adrenaline overlays

that app has all kinds of crap built into it... if you let it turn the overlays on

[frozen pollen]

yeah only one now XD

[frozen pollen]

oh lemme check

[lone crypt]

ok, in obs on game comptuer, is the display capture set to DXGI method? that's what I have

[frozen pollen]

hahahaha

I can see the overlay now XD

that's funny

same issue happens if I use elgato 4k capture

the issue might be the overlay

[lone crypt]

Ok so, something is interfering maybe. Try turning off all the adrenaline overlays.

Not an issue I ran into, though by default I have none of the Adrenaline stuff running in background. It’s there if I open it, but not on with overlays

[frozen pollen]

i turned overlay off, still not figuring this out

yep nothing

[lone crypt]

I might have found a report related to this on the OBS forum…

“

Update (November 6, 2024): I think I found the possible cause of the issue, and possibility also Nvidia-related (as they recently updated the VRR algorithm in their driver).

It turns out that enable G-Sync under Windows 11 24H2 can cause the preview window to be freezes when switching between games and OBS Studio. Once G-Sync, or any VRR tech like FreeSync, is disabled, the issue goes away.

For the time being, I would advices you guys to disable VRR while streaming
“
With that reply maybe is a solution?

although, I have VRR turned on with my system. and I don't have this issue

Ok can you show me screen shots of your obs and stuff?

[frozen pollen]

oooh lemme try VRR off

[lone crypt]

Maybe I should just look at things

[frozen pollen]

but yeah we both AMD as well right?

[lone crypt]

9070xt

[frozen pollen]

same!

[lone crypt]

that's when I set this up, as my old 3080 could duplicate monitors with scaling just fine.
(but now I don't think I would go back, because I can have more flexability with this. and you can even game with HDR this way, for those who do)

[frozen pollen]

I'd do HDR, but I don't have enough internet to stream it

VRR ain't it

[lone crypt]

I wasn't aware any streaming stuff would use HDR, but anyway, OBS tone maps it. the issue is people who duplicate their display can't have HDR if the capture card doesn't support it

OBS projector solves that, too

[lone crypt]

Ok I'm not sure here.
I guess If you'd like to take screen shots of your display settings and OBS stuff. I can pour over them and maybe see if anything looks funny

[frozen pollen]

should I drop an obs log file?

[lone crypt]

I don't know how to read those, but let's look at the actual setup first

[frozen pollen]

ok

[lone crypt]

I'd like to check:
Display settings showing the capture card and main display
OBS showing the display capture source
OBS settings video tab

Oh, interesting. I just checked mine, and my canvas is my main display resolution. Not my capture card res. So OBS is doing a display source at the native 1440p. and 60hz. but then projecting to my capture card which is 1080p60.

and that's working fine for me

[lone crypt]

I doubt this makes a big different but good to know that the scaling can happen in the projector, and not the canvas)

[frozen pollen]

hahaha I didn't understand🥲

[frozen pollen]

oh I see

[lone crypt]

Ah! found it

your obs display capture source, is set to the card. That should be set to your main display

[frozen pollen]

oh but then I'll display my 1080p monitor

[lone crypt]

OBS> display capture > select your main display (primary monitor)

the monitor your game is showing on

[frozen pollen]

I want the 1440p extended monitor XD

[lone crypt]

no, you want the monitor your game is showing on. that's what you're trying to capture

[frozen pollen]

I put my game there XD

[lone crypt]

your game should be playing on your main display.

[frozen pollen]

but that'll be 1080p

I want that sweek 2K

[lone crypt]

so this whole time you've been trying to use the capture card as your main display to put games on?

[frozen pollen]

yep

and it works

the problem is the screen tear XD

[lone crypt]

uh.. does it? because why are you here talking to me?!

[frozen pollen]

ahahahha

[lone crypt]

I think that won't work for all these reasons

and that's why the projector isn't working.
it's trying to project itself. it needs to capture the main display and project that to the capture card. that will smooth out all the tearing

[frozen pollen]

but the weird thing is that if I use obs on the gaming pc to record it, it doesn't screen tear

[lone crypt]

there might be many reason for that, but also the preview in OBS is not necessarily the true picture

if you record some and play it back, that's the true picture.

[frozen pollen]

what do you mean?

[lone crypt]

the obs preview is not necessarily frame accurate

the little preview screen

[frozen pollen]

my set up that causes screen tear is not using obs preview on the main pc

is just elgato straight to streaming pc

[lone crypt]

on the stream pc, you're meaning. yeah. but you're saying the stream tears, but the preview doesn't... well the stream is the stream. preview isn't necessarily frame accurate

[frozen pollen]

no, I mean if i actually record using obs on the gaming pc

it won't screen tear

[lone crypt]

then it doesn't tear? so when does the tearing happen?

[frozen pollen]

using 2nd pc

[lone crypt]

yeah so, apparently there is some frame timing issues when trying to directly play games to that capture card. I believe it will be smooth if you set the game to play on your main display and use and OBS projector to send that to the capture card.

For what it's worth. I've never heard about anybody setting up their capture card the way you have tried to. I don't know if that means it really can't be done, but... it's not typical. And we VR players are few so most people wouldn't attempt this to begin with for obvious reasons

[frozen pollen]

hahaha I thought I was being just average cheeky

[lone crypt]

I'm impressed that it works at all. but I'm not surprised that it's not perfect.

I think if you set the game to your main display. capture that and project the preview with OBS to the capture card it will be smooth

[frozen pollen]

but I guess I really veered off the mainstream

[lone crypt]

naw, I think you're next-level

[frozen pollen]

XD

[lone crypt]

you're like, hacking the matrix, man

[frozen pollen]

🫂

give it a try, you'll be able to stream 4k XD

[lone crypt]

I know what you're thinking. why do i need a 1440p monitor if I'm viewing the game on my HMD?!

But.... yeah

[frozen pollen]

exactly!

I can see it in virtual desktop

it technically exists (in my head)

[lone crypt]

yup. and virtual desktop is pure 24 karat gold. Godin deserves a medal.

But anyway, I got myself a cheap VIOTEK 1440p144 monitor. it's not a fancy panel and the picture isn't nearly as good as if I spent big money. But then my game plays at 1440p on the main screen, and in my case my capture card is just 1080p60 anyway, but the sampling looks nice because the source is nice

[frozen pollen]

I'm curious why it doesn;t work actually. because all I'm missing is the passthrough🤔

[lone crypt]

Mostly I have it for when I'm not in headset. watching things, or just using the computer

I think capture cards can be really picky about frame timing. And OBS is magic and just smooths that all out somehow

[frozen pollen]

interesting!

[frozen pollen]

I'm still suspecting my 2nd pc is just doing something funny...

I bet it is NVIDIA 😛

[lone crypt]

If you try it right now. just send game to main display. OBS display capture that. (obs can even scale it up for you to 1440p with high quality filtering for free) and then project that to the capture card. I bet it looks smooth then

My second PC has nvidia card. it's fine

[frozen pollen]

man we have very similar set ups

[lone crypt]

was a 1660 super, now it's got the hand me down 3080. works flawlessly for capture on my capture card

[frozen pollen]

I'll give it a try to establish the source of problem!

oh that's nice

mine is 1050ti (laptop : P)

[lone crypt]

oh.. well that' might not have as good an encoder chip..

[frozen pollen]

I wonder if it is just overloaded

so do I even need to extend displays?

[lone crypt]

Yeah the capture card is still set as if it's a second monitor sitting next to your main one on the desk

just don't put any apps on it

OBS projects to it

this is mine. 3 is the capture card. 1080p60

ok so.. one more thing you could try if you really want the game rendering on 1440p display. Virtual super resolution

I don't know if this will cause some weird thing and mess it up. because I don't use this. but check it at native 1080p first

[frozen pollen]

where is this setting

by the way... I accidentally may have gotten it to work XD

[lone crypt]

In adrenaline, settings cog, display tab

if you toggle on VSR it should let you set your main display to 1440p, virtually. which means your game would render like that, and then... depending how OBS interprets that.... you might have to use a game capture source instead of display capture source... but yeah. you can play with that if you want

[frozen pollen]

Oooooh great idea!!!

[lone crypt]

do explain

[frozen pollen]

I will give it a try

but here is what I've done

I still need to test if screen tearing

so I chose to project preview of main monitor

then I was discombobulated cause everything went blurry

then I understood what happened, and realized that streaming pc was still receiving input from extended monitor, not preview. So I proceeded to change display capture from main monitor to elgato

so now preview shows the extended monitor

now... how do I make this projection be sent to the streaming pc🤔

[lone crypt]

But now it sounds like you're looping the projector through itself... yeah you can't capture the capture card, and project that.... to the capture card.
That's kind of what you were always trying to do. why it gets so confused or freezes. it's like you're capturing what you're projecting.

You really do need to display capture the main display. Then project that to the capture card.

[frozen pollen]

I think that's why the image was frozen!!!

[lone crypt]

yeah exactly

[frozen pollen]

the preview was sitting in the extended monitor

[lone crypt]

... and also was the source of the capture being sent to preview...

[frozen pollen]

but I still don't understand how I send the preview as output to the streaming pc from my main display

[lone crypt]

OBS does that

[frozen pollen]

so I click stream?

[lone crypt]

nope! that's the beauty of all this

oBS doesn't have to do any encoding or anything. it's all just the display capture of the main display.... then turn on the full screen preview projector, set to the capture card.
OBS is now repeating your main display to the capture card, scaled to whatever resolution and frame rate you set it to

[frozen pollen]

ok I think I'm missing the step of setting it to capture card

[lone crypt]

you had the display capture backwards, which confused everything.

Send the game to your main display
Open obs, add display capture of the main display
(now OBS preview shows whatever is on the main display, check that we got that far?)

Then right click the preview in obs, and select "open preview projector", select your capture card from the list

(that's all you have to do, don't need to start any encoding, or virtual camera, or anything)

[frozen pollen]

hahahaha

check

oooooh

ok it makes sense

wow I really have done it backwards haha

but yes it seems like I will be doing 1080p for now 😛

[lone crypt]

ok you have it working?

[frozen pollen]

yes it XD

now I see the point of the preview thing

but this really improves output compared to simply sending it straight over?

[lone crypt]

I mean, it makes things easier since you can see what's being sent to the capture card right on your display. And OBS does a great job of smoothing out frame timings somehow.

[frozen pollen]

tbh I'm thinking of new alternatives right now (maybe I can use an extra desktop within Virtual Desktop to send the 2K image over?)

[lone crypt]

So... chekc this,,, but I think it should fix your tearing

from the picky capture card

[frozen pollen]

oooh!

[lone crypt]

but. I think once you confirm that this works at 1080p and it doesn't tear... then you could explore the virtual super resolution thing in the adrenaline software

[frozen pollen]

true!!

[lone crypt]

that will make your computer think your monitor is 1440p

I don't know how OBS will react to that, but if it captures a 1440p display.... then it should work. Only downscaling to 1080 at the actual display.

I should work in theory. but I would verify your tearing issue is solved at 1080p first

[frozen pollen]

yeah I gotta work out the issue first XD

alright gonna test XD

[lone crypt]

Ok, I am back to packing my house to move in a couple days. but ping if you need me to check something

[frozen pollen]

you are a STAR

so far no stutter

I'm gonna see if I can figure something out still, and I'll surely let you know

that was really kind of you!

[lone crypt]

Nice!
This kinda proves I probably should make a quickly video to stick in community resources… all the nvidia users are starting to run into issues with drivers messing up duping and this is coming back for the flat screen gamers in a big way…

[frozen pollen]

yess!!

this will surely save everyone a lotta time (especially you haha)

also, I have used VD to create a 2K screen, added the game there and used preview on obs... I'll check the videos side by side

to compare each output

[lone crypt]

If that works, you might need to be careful that the virtual display is started before you launch OBS each time.
And if it creates a new device id each time, that will require manually selecting in OBS every time you start it.

[frozen pollen]

omg lol

yeah I already figured it would be a hassle XD

and if headset goes standby, the monitor goes bye bye

[frozen pollen]

so I think i can;t see screen tear

I will post each so you can see it as well

trying to transfer it for now

[lapis kindle]

Hi. (sorry if this is the wrong place to ask this) I'm running into the problem where if I screenshare my Elgato 4K X the other people can hear themselves and my microphone twice. I've downloaded Wave Link but i'm not sure how to use it to fix my problem.

[unborn breach]

hello! I'm currently having an issue with my Elgato 4K X where audio desyncs when capturing through OBS after maybe around 30 minutes to an hour of playing. it's not the biggest deal, I simply reset it when I notice it, but it is pretty frustrating and annoying to deal with. I'm currently stuck using a 3.0 USB slot as none of my 3.1 USB slots work with the 4K X (still hoping for a fix or something). if anyone has any tips or knows how I can fix it, I'd really appreciate it!

[past basin]

<@&581565551495741448>

[past basin]

Try adding the audio again as an Audio Input Capture and mute the capture card itself. OBS has some weird quirks on some setups when trying to pull the audio through the video feed with DirectShow - adding the audio interface of the card directly can give it more control and fix things like sample rate mismatch which can cause slight drift.

[unborn breach]

alright got it, will give it a try. thank you!

[past basin]

Also if you're not able to use the card with 3.1 ports because of the ASMedia/AMD USB Controller audio issues, check if you can update the driver on your USB Controllers. I've heard that the issue there may be the driver included with Windows (flagged with (Microsoft)), and if you can get it to update to the non-MS driver it may resolves the audio issues.

[past basin]

Others are hearing themselves when you share out the card? You're not trying to share the same computer you're attaching the card to through the capture card right? Are you selecting the wright audio interface when you setup the stream - it does have an option to select an audio device

[unborn breach]

I'll also give this a try then, thank you again!

[frozen pollen]

Yeah was gonna say if the Hz don’t match it might cause drift, like arcsane said

[unborn breach]

got it. as for the drivers thing though, i unfortunately have a prebuilt and it seems like there are no specific drivers that i can download. would it be worth contacting the company my prebuolt is from to see if they could help me?

[glacial verge]

Hey what's up

So I've been using elgato sound control panel to route my gaming PC audio to my streaming PC

Now that I reformatted the download is not available anymore how do I route my gaming PC audio into my capture card on my streaming PC?

Only thing on the elgato website is wavelink but I don't have anything compatible with wavelinkn to run the software

[past basin]

Sound Capture was part of the Game Capture HD software bundle. You can still get it here: https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows or under the legacy products on the main download page.

[glacial verge]

Wild that they discontinue something that's needed. Thank you

[past basin]

It's because the main purpose of the app was recording with the older video cards that were also disconinuted. They stopped work on in back in 2020.

That said there's also the new Wavecast Beta that will let you send audio from one PC to another over the network. https://www.reddit.com/r/elgato/comments/1ldxm18/beta_megathread_wave_cast_dual_pc_audio_made/

It's the closed equivalent to Sound Capture for dual pc setup without having something to activate Wave Link

[glacial verge]

Over the network is the part that would keep me away from it.

Appreciate the helpful info. 🙏

[frozen pollen]

Do you use obs? If you can tolerate hearing the audio through the streaming pc you can just route the audio through the hdmi going to the elgato

[glacial verge]

I just went with the legacy download of sound control which is perfect thank you

[past basin]

In this case I think they're using Sound Capture to split the audio so they can listen on the gaming PC and still send to the streaming PC at the same time, since Windows can't do that on it's own. Other folks might use Wave Link, or Voicemeeter or even a physical mixer, but Sound Capture is a nice way to split things apart if you don't need anything fancy.

Pretty much just set it up, it sets itself as default audio device, then set the two outputs - HDMI and whatever you're listening on.

[glacial verge]

This

[primal spear]

how do i fix the capture card (HD60x) of it saying "Device Not Found", "No Input Signal", "Something Went Wrong", It keeps cutting off and On this is with (Elgato Studio)

[thorn hawk]

hi already capture card elgato hd60x in 3.0 usb

help ?

[primal spear]

Hd60x

[thorn hawk]

already did
divice mager > sound > elgato hd60x>disable >restart >enable again
divice manager > universal serias usb > usb root 3.0 > power management > allow to save power X > restart & apply again Nothing

eany help ?

fix let me know any help u need it

can use any of this any problem etc ?

[past basin]

You're likely either not plugged into a USB 3.0 port or not using a USB 3.0 cable (or are using some sort of dock, hub or adapter that's slowing the connection down).
Are you using the original cable that shipped with your HD60 X?

[past basin]

This generally indicates another app is using the card - only one app can use it at a time. THough that source signal in the top right being 604p125 might also indicate an issue with the card. In settings under device, what firmware version are you on?

Common app to check would be things that use cameras (since the card shows as a camera to the OS). Things like MS Teams, or NVidia Broadcast's virtual camera

[thorn hawk]

Already fix just rotate usb in elgato

[primal spear]

How do I check for apps that use cameras?

[past basin]

If you're on Windows 11, go to Windows settings, Privacy and Security, and check the camera section. There'll be a second you can pull down for recent activity that'll show you any app making camera requests

Looks something like this

[primal spear]

it has 166 request of 4k Capture Ulity

[past basin]

Yeah, might be whatever is going on with the card that it's showing such a weird sorce format

What firmware version is it?

[primal spear]

and some of Elgato Studio

how do I check?

[past basin]

for 4KCU, in settings under the device tab

[primal spear]

what is 4KCU?

[past basin]

4K Capture Utility

[primal spear]

everything is plugged in tho

should i turn my ps5 off?

[past basin]

What on earth. How is it not detecting a card but showing the card is in use?

Reboot the PC. Cold reboot, shut down fully and give it 20 seconds before you restart it

Preferbably even unplug the AC power to it if it's not out of the way

[primal spear]

AC power?

so you want me to Reboot my PC, then turn it off for about 25 Seconds, then boot it back up?

[past basin]

Yeah

Cold reboot so anything stuck in NVRAM or the like clears out

I don't like that the card is reporting a source, while it also can't be found. It shouldn't be able to do that

So for that, fresh reboot is the best place to start

[primal spear]

Im back

layed down

[primal spear]

Should I load up 4kCu now?

[past basin]

Yeah give it a shot

When it fires up if it still has an error about device in use, check what the Source signal is in the top right

[past basin]

Something is very wrong there - it's reporting a nonsense source signal of 1047i, but also that there's no card.
What specific card is this?

[primal spear]

Hd60x

[past basin]

Also what happens if you load it up in Elgato Studio instead?

Does it show in the top left then?

[primal spear]

can we get into a call if dont mind?

[past basin]

I'm back and forth here at the moment, not available for a call since I'm working in a few things

[primal spear]

ok

[primal spear]

you want me to close 4kcu and open elgato studio?

[past basin]

yes

I want to know if it actually reports HD60 X in the top left, and if it does, if you can get into the device info to see the firmwave version

[primal spear]

now it went back to No Input Signal

is there sometype of button im supposed to press on the elgato?

[past basin]

Click the HD60 X in the top left, and go to Device Info

That'll list the firmware version - like this

[primal spear]

its working now, but its choppy

[past basin]

Hm. That's the version I'd expect. your 4K Capture Utility itself might need to be uninstalled and reinstalled to fix that one.
As for the choppy (and colour) what happens if you turn on HDR tonemappiong there?

[primal spear]

For some odd reason my computer be freezing or my mouse cursor disappears

Because when I’m in the discord call, I can still talk and hear, and see the green pop up around somebody profile when they speak

Is it something with the elgato?

And it says this now aswell

[past basin]

Restart it. It lost trackign on the card for some reason.

[past basin]

Could be, could be an issue with Discord too

[primal spear]

do you know how I can fix it being laggy and cutting off and on?

should i try to load 4kCU?

[primal spear]

i dont think its discord

i just dont get why the elgato dont run smooth

[past basin]

Did you already reinstall it?

[past basin]

Did the HDR tonemapping change anything there?

[primal spear]

idk

it turned off after and made me restart

[primal spear]

can you send me the correct download link

what is the bitrate you suggest? I have an 4070 Super

[past basin]

https://www.elgato.com/downloads

Bitrate depends on resolution - defaults are usually fine for testing, but for say 1080p I would probably hit say 12,000 to 15,000 kbps. Really it's down to how much hard drive space you want to use for the recordings

[primal spear]

it says 6.5mbps to 60

okay i finished downloading it

should I run it as admin?

[past basin]

1000 Kbps in a Mbps so 12-15

Also no, don't run anything as admin generally unless you have a reason to do so

[primal spear]

its running smooth

should i use higher settings?

[primal spear]

amd what does this timer below mean?

[past basin]

If you think the recording could be higher quality and don't mind using more storage space, sure. That's largely to preference.
The Flashback recording timer is how much video it holds in the buffer for the Flashback recording where you can go back and make clips

[primal spear]

can i delete the clips?

[past basin]

If you don't save them they'll delete anywya

[primal spear]

or pause it? cause i dont need to record right now

[primal spear]

what would you suggest?

for my settings?

[past basin]

As I said earlier I usually run 1080p around 12-15,000 kbps. But I've got a decent chunk of free space

[primal spear]

how do i pause the recording?

cause i dont want it recording at the moment

[past basin]

Just hit the record button while it's recording and it'll stop. If you don't want it doing flashback buffer recording turn the feature off

[sturdy hamlet]

I have a cam link 4k and it doesn’t work like it used to doesn’t show up when I go to settings in windows but does in obs ,but when try to use it else where doesn’t work unless I use virtual cam or legato virtual capture….any reason as to why?

[mortal scarab]

I want some info regarding elgato neo, I missplugged my whole setup and was wondering 🤔 does the neo capture card handle encoding and decoding or that part done on ur pc

I plug from console to elgato usb c to pc and hdmi out to gpu , my pc started having hiccups jitters slowdown and mousehanging

I'm I wrong to believe I might have created a gpu loop?

Is my card asking my gpu to decode encode while simultaneously my gpu is receiving and trying to out hdmi information?

[lone crypt]

Except for a couple rare, old, specialty things, no capture card encodes.
What they do is add an hdmi input to a computer, and optionally pass through the signal to a display so it can be seen/heard in real time while capturing. It sits in the middle of the hdmi signal splitting off a copy and converting it to usb that the computer can understand.

You patched the hdmi output wrong; that is supposed to go to a display so you can see your console video signal and play the game without the latency caused by conversion and preview on the capturing PC.
But doing it that way doesn’t do anything bad to your pc. The GPU hdmi port is an output. So probably your computer just doesn’t know what to do with that and nothing happens.

Console hdmi > capture card input.
Capture card usb > computer usb.
Capture card output > display for playing your game.

If your computer isn’t running well while you’re capturing you might need to lower the capture settings, change the encoding mode, whatever it takes to capture the video in a way that your computer hardware is powerful enough to do without dropping frames.

[mortal scarab]

O I knew what the proper setup was I just trying to understand what happens with my current setup and why it was causing massive pc slow downs

As soon as the out to gpu loop is remove everything returns to normal

[lone crypt]

But you said you patched the capture card hdmi out to the pc GPU hdmi port.
Which is wrong, and won’t do anything.

[mortal scarab]

If the elgato out goes to monitor everyone is perfect

[lone crypt]

Ok so your gpu is getting confused I guess, with the backwards hdmi.
It’s expecting to have a display connected to that port

[mortal scarab]

If it goes to my gpu the j get jitters slowdown mouse hangs while browsing or gaming on other games

So it trying to out while information is going in?

Well technically the elgato is also an out so out vs out might be what happening

[lone crypt]

Yeah you’re sending an hdmi signal to a port that is a video output.
Interesting how the GPU responds to that. It’s probably constantly trying to enable video to that port and failing

[mortal scarab]

I know usb c usually can transmit power video audio is it possible the card is using also my gpu for decoding and encoding and there is an extra gpu loop going on causing slow downs ( i know iv created an issue very easily fixable) just curious to learn more . My IT tech brain demands it

Tonight I'll either console to elgato , usb c from elgato to pc and nothing or monitor( nothing implies I read the game from elgato studio)

And I'll make sure the usb 3.0 is not in the same group as my mouse or keyboard

[lone crypt]

I think it’s just trying to send video to it. The hdmi port on your GPU is an output.

And there is no encoding on capture cards. Your computer (the GPU in most cases) does the encoding. But the GPU doesn’t receive video on any it’s its ports. The computer gets that input on the usb port the capture card is connected to.

You know how when you connect a new display the whole thing will blink off and on, you get the “did this work? Revert in 15 seconds”

[mortal scarab]

So what does the capture card does in that scenario if my gpu handles the encoding

[lone crypt]

I think it’s looping trying to establish video

The capture card is converting hdmi to a data signal over usb.

The capture card is an hdmi input you add to your pc

[mortal scarab]

So like a kvm?

[lone crypt]

Keyboard switch? What?

Computers don’t have video inputs on them. (Unless you have a specialty computer that already has a capture card in it)

The capture card adds a video input to your computer.

[mortal scarab]

O OK so it adds a way to receive video

And audio

[lone crypt]

Encoding is the process of compressing that video signal so it is a small enough data stream to be able to stream over the internet, or just take up less space than a totally uncompressed video file.

Yes and audio

[mortal scarab]

And therr and extra out to shoot back that information on a monitor

Which in my case I reshoot to my gpu

[lone crypt]

Right. Yeah.
Because the capture card and encoding process takes some time, you’ll have some frames of latency if you watch the preview of the video signal on the computer.
So you want that passthrough to a display to play your game in real time

[mortal scarab]

That explain the input delay I was having

In the games (unrelated to the slow downs from the gpu loop)

I put the console in 720p it was much lower input lag throufht preview but the optimal setup for me would probably have a display switch to go from console to pc and not use preview

I appreciate the help

[lone crypt]

Yeah generally you want a passthrough display for games to feel right. Much better than trying to get lower latency encoding; use the high quality encoding but play on a passthrough display

[mortal scarab]

Yeah but that would mean no fast way to go from console monitor to pc monitor unless display switches arr fine

[lone crypt]

Oh you’re meaning when you aren’t recording

Yeah, and I hear that hdmi switches sometimes work, but also can cause problems. So your mileage may vary.

For what it’s worth, the capture card just needs to have power and then it will passthrough the signal.
So if you don’t want your computer turned on just to play on the passthrough display, you could put the capture card on a usb hub that has external power supply so it stays on even when the computer is off.

[mortal scarab]

Yeah when recording or streaming that monitor serve only for the game

[lone crypt]

Just make sure it’s fast enough hub

[mortal scarab]

Back on my old elgato I just press my switch and it went console click again back to pc screen

Was just wondering if it could cause any input delay

[lone crypt]

You meant a different capture card? Sorry, elgato is a brand that makes many products.
The the principal of how capture cards work is the same for all of them.

The passthrough is very small, basically real time

But the capture card needs to have power to passthrough. Even if it’s not capturing it will pass through, just needs power

[mortal scarab]

O the usb c can stay plugged

My slow downs was caused 99.9% by the fact I use the out to gpu loop being too tired to think and properly set it up

[lone crypt]

Right, but the computer will need to be on or at least feeding power to the card. For it to work.

[mortal scarab]

O that isn't a problem if I use the card I'm basically behind my computer

[steep crystal]

<@&581565551495741448>

[kind sparrow]

Any advice would be greatly appreciated. I have the hdmi from my graphics card going into my elgato 4k capture card and then the usbc to a going Into the streaming pc. Video is showing up just fine, but I cant get any audio to go over at all. That includes my mic and game/video sounds

[past basin]

How are you trying to get the audio to the streaming PC? And do you need to listen to it from the gaming PC too?
If you don't need to hear it from the gaming PC itself, the easiest way to send main audio over is to set your audio output to HDMI to go over the capture card and move the mic to the streaming PC. If that's not an option then because you have a mic the easiest way would be a software (or physical) mixer to split the audio, such as Wave Link (which requires a Wave USB mic or interface like Wave:3, Wave XLR, XLR Dock for Stream Deck+) or a third party one like Voicemeeter

[kind sparrow]

Yeah mic would still be on the gaming pc.

Ok so I have a physical audio mixer but its not an elgato product.

I was under the assumption that audio went through the capture card as well. I assume im wrong about that so I dont have anything else currently going from my gaming pc to the streaming pc except for the capture card

[past basin]

It does, but your gaming PC doesn't automatically split audio is the problem

So if you're sending your audio to headset or speakers it doesn't go over the HDMI

You can use an app like Wave Link to work around that since it has a monitor mix for you to listen to and a stream mix to go to the HDMI for the capture card, or a third party one like Voicemeeter

If you didn't need the audio on the gaming PC at the same time (or the mic there) you could just set it to go to HDMI by itself and call it a day - but in your case you need to split it first

[kind sparrow]

Ah gotcha. Good to know. I will mess with that tomorrow and see what I can figure out

[stuck trail]

Does anyone know how to fix washed out colors that keep appearing? As in, my Elgato 4K X works fine, is updated & is connect through a splitter as well. All the settings are hooked up just the way they need to be, yet no matter what settings I've consulted in OBS server or with the card itself, with the splitter, or without the splitter sometimes the card will show perfectly vibrant colors. Sometimes it won't & will suddenly almost at random just decide to start being much darker than what it is supposed to be showing.

[past basin]

Nine chances out of ten this is a HDR / SDR conversion problem. Is your OBS setup for HDR recording (2100 PQ, P010 format, etc)? Is tonemapping enabled on your capture card still? Is HDR enabled on whatever you're tying to capture?

Especially if there's a splitter in the setup since those can mess with EDID negotiation and the device sending to the capture card could be flipping on and off HDR support based on that

Is it stable if the splitter is removed from the equation, one way or the other?

[stuck trail]

Yes, HDR is enabled on console. But for some reason (when the image is faded out), turning HDR off fixes it, but when HDR has been on (like earlier today) the colors we're fine. "Is your OBS setup for HDR recording (2100 PQ, P010 format, etc)?", how do I check for this? Is tone mapping enabled on your capture card still? And how do I check for this?

[past basin]

Tone mapping is checked with Elgato Studio, or in 4K Capture Utility (in 4KCU you need to hold down CTRL while opening settings, check the device tab for the option that enabled tonemapping when the app exits and remove it, otherwise third party apps won't get direct HDR feed, they'll get converted from the card which can dull or shift colours).

For HDR setup for OBS check EpoxVox guide here: https://www.youtube.com/watch?v=2A7beDFV5H0&list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB

[stuck trail]

The capture had this problem without the splitter & no matter what EDID setting I used with it enabled, it never once made it into faded colors.

[stuck trail]

Let me check this out one sec

[past basin]

Tonemapping can be done by the card or the app, but needs special steps to be done via the app, and if you want to record in HDR with OBS you need to have it turned off, and OBS setup to take in HDR (the capture card step isn't mentioned in EposVox guide since that's Elgato specific)

Keep in mind if you're streaming to something like Twitch, there's no HDR support there yet (only YouTube has it of the big platforms)

[past basin]

You should also check if the issues only happen with certain games - not all games have HDR support so you might see the issue in some and not others.

[stuck trail]

This is what I have in Elgato app thing

[past basin]

Are you trying to record in HDR in OBS, or SDR?

(or stream)

[stuck trail]

It's definitely not certain games its the WHOLE console (PS5)

[stuck trail]

Preferred HDR (which I think I am doing)

Stream / Record

[past basin]

Ah, PS5 is one of the consoles that'll actually do it on the home screen too, that tracks.

And you're streamig to YouTube? (the only one of them with HDR support at the moment)

If you force HDR on another platform it's likely going to get blown out contrast form the different gamma curve

[stuck trail]

Currently only Twitch. Maybe YouTube later.

[stuck trail]

So what is possibly going wrong here?

[past basin]

You're using HDR but your video pipeline needs conversion to SDR. Something is tripping that up if the colour is chaning around.
The card can do tonemapping but if for some reason it isn't, OBS will also tonemap to SDR if not configured for HDR, which can result in different colour shifts.

Honestly HDR is a headache if your whole video pipeline doesn't support it - if the colours look fine with HDR off, my personal suggestion is leave it off

I'm not 100% sure if OBS can record in HDR and stream to SDR at the same time for that matter

If it can it's not something I know how to setup offhand

[stuck trail]

But that's just it... the colors look fine with / without it.

HDR on for any game or HDR off for any game when recording has never caused me a single issue

[past basin]

Is your OBS setup fror 709 colour space, and something like NV12 format?

[stuck trail]

I recently changed the EDID (internal) setting back to default for the Elgato app & it fixed the colors.

But I've also done this fix before too & it wasn't the sole cause either

[stuck trail]

Let me look

[past basin]

Is there anything in the HDMI out port of the card, and when you have colour issues, does that get affected too? Or just captured video?

[stuck trail]

No, the HDMI out port has nothing plugged into it.

Idk what the second half of your message means lol

[past basin]

If there's nothing in the HDMI out you can leave the EDID set to Internal anyway

[past basin]

If there was something in the HDMI Out it's considered passthrough video. I wanted to know if the passthrough and capture/preview had the same issue or just one of the two

Do you have a screenshot showing HOW washed out things looked?

[stuck trail]

As no, yeah theres nothing in that port. Also I just noticed, it's done this multiple times now. It will flicker a black screen for a millisecond then come back, like once every 5 minutes.

[stuck trail]

yeah one sec

[stuck trail]

washed out (below)

Decent colors ^

[past basin]

Yeah, that looks like HDR conversion issues. You say you saw this with HDR off on the PS5 as well though?

[stuck trail]

The washed out colors? Yeah they appeared a few times with HDR off before too.

I know this because when I was shopping for my splitter I left off HDR & then remember seeing this issue.

[past basin]

Same sort of washout here from one of my own setups, where HDR is on but letting things auto convert to SDR

[stuck trail]

I was confused between the terms HDCP & HDR for my stuff so I left both off to avoid trouble lol

[past basin]

HDCP is High bandwidth Digital Copy Protection

[stuck trail]

Dang that does look faded. Is that Forza?

[past basin]

If that was on you'd get no signal at all generally

[past basin]

Yeah, Horizon 5