capture-cards

[midnight beacon]

sorry, didn't mean to

[past basin]

All good

But yeah once it's wired up with the monitor in one GPU port, and the card in another you can use Windows Display settings (desk.cpl) or your GPU ap to clone the monitor to the card

[midnight beacon]

so the setup is working properly, it's just that the edid in 4k240 doesn't work

the problem is that the card isn't showing as a monitor when choosing 4k240 or the deafult edid

basically not sending any signal

[past basin]

Is the Input EDID mode set to Internal?

That's set on the streaming PC where you set the EDID

[midnight beacon]

yes, I've swapped it now to show you

as you can see no signal, doesn't work

[past basin]

There's not really any reason I can think of that your GPU shouldn't see that as long as it supports HDMI 2.1 for 4K 240. What GPU do you have?
That said you only have a 160 Hz monitor - is there a reason you're trying to lock the output at 240 Hz instead of just using the default EDID in the drop down that lets all the card's compatible modes be used?

[midnight beacon]

in 1080P for example it works

[past basin]

Leave it at default - that doesn't lock it down so the PC can see more compatible modes

[midnight beacon]

that's with edid in 1440

when switching to default

it's gone, the one on the left is my monitor and on the right is my secondary monitor, basically I have 2 monitors on my gaming pc

and it becomes very small, the "3" is the capture card

saying it isn't active

with these settings

[past basin]

There's two monitors physically setup? What is the Dell monitor there running at? You might be hitting the max bandwidth on the GPU if you're running too many things at high refresh rate and resolution which would explain why the capture card only shows up with set to modes that would run at lower bandwidth

[past basin]

Huh. I wouldn't expect that and 1 4K160 to hit th ebandwidth limit on a 400 series

[midnight beacon]

it actually worked

I've disconnected the monitor

and now it works in default

[past basin]

Fun. Probably is the overall vidoe bandwidth issue then. I wonder if reducing the 4K montor to 60 Hz would also free up enough

[midnight beacon]

works in 4k 240 you are a genius man

you have to work at nasa

[past basin]

Nah, I do have many years of IT work behidn me though

I've run into the overall video bandwidth stuff before with engineering multi-monitor setups

[midnight beacon]

but why is it happening, 4090 cannot run 3 4k monitors or what would be the problem

[past basin]

Might be the 240 Hz eating a good chunk of the bandwidth, You don't just go by the resolution by how many refreshes the whole thing needs in a second

[midnight beacon]

actually yea, cause it's a 2k 240hz and the main one is 4k 160hz

[past basin]

Yeah, I think the 4K160 and 4K240 trying to run at the same time with the 1440p144 might be too much overall since the capture card cannot support DSC (breaks capture)

[midnight beacon]

hmm, interesting,

so basically I should connect 1 monitor to my other pc, the streaming one and leave only 1 monitor on the gaming pc so the capture card works

[gritty forge]

My fix was switching the USB port that the elgato was plugged into on my pc.

mightve been using an older port think it needs 3.0

[viral sky]

Hi all, I have the elgato 4k 60 pro mk2. I am running triple screens on my gaming pc, and streaming pc elgato seems fine. But when I connect the hdmi from gaming pc to streaming pc. All monitors on gaming pc goes shows grey screen, turns off, and pc goes black into sleep. Anyone else have this issue? It didn’t happened before and nothing changed. Not sure what the issue is.

Btw monitor showing capture is 4k 240hz. But worked just fine before

Also if I disconnect the triple monitor setup and keep 1, it runs fine. When I have 3 monitors turned on, it crashes

[warped ledge]

is the pcie lane getting the correct amount of power?

[viral sky]

For gpu? I’ll go ahead and check

[midnight beacon]

thank you again for helping me out, now I really am the happiest man alive

[viral sky]

Yes pcie has enough power

[warped ledge]

for the capture card?

[viral sky]

Oh that, yes the capture card is getting enough power. I’ll go ahead and see what else I can try to fix in the meantime

[warped ledge]

ok.

[full jewel]

Does anybody here have any advice to get audio to capture on the switch 2? I’m using a 4K X. Would anybody have insight on if the reason why I can’t capture audio, is because my monitor doesn’t have speakers? I was able to capture sound from the card once, for a few hours. I stopped recording that night, and the next day it just never worked again. I’ve tried every day since launch and only had luck once.

[next wadi]

HEY so in the 4k capture i changed my settings to analog but my stream still cant hear my game chat is there a source i choose instead of elgato? this is for the chat link pro

[warped ledge]

it should route audio. I can help via a VC

[warped ledge]

the analog is correct, if you're using chat link. did you monitor and output in OBS?

[next wadi]

yes just switched it

still they cant hear him

[warped ledge]

got time for a VC?

[next wadi]

yes

u can call

rn

[warped ledge]

calling

[next wadi]

didnt get nun

[zinc fern]

hey could somebody help me out, i have a audio delay when i put my 4k X through OBS but when i use Elgato Studio it runs just fine

[full jewel]

I would love that, let me know when you might be available 🙂

[warped ledge]

I can help tomorrow. Going to bed

[full jewel]

Thank you, I will look forward to it!

[past basin]

If it's only happening in OBS, try muting the capture card there and adding it as an Audio Input Capture in your sources list instead

Sometimes OBS has quirks pulling audio thorugh the card's video feed

[zinc fern]

Gotcha, so then how would I be able to hear the capture card?

[past basin]

You'd add it again as an audio input capture so it uses the card's audio interface instead

Yes if you want to hear it locally Monitor and Ouptut would be the way to go

[zinc fern]

thats the thing, i have it on monitor and output and i dont hear anything

[past basin]

What device is that source set to use specifially?

[zinc fern]

wdym?

like my headphones?

if you mean this its on my headphones

[past basin]

The device is just listed there as elgato. I wanted to confirm that was set as an audio Input capture specficially, and set as the capture card

[zinc fern]

ohhhh

this?

[past basin]

Yeah, if it's 4K X is has to be input not output. That should generally work, it's how my own card is setup

It's not just turned down on the audio panel, is it?

[zinc fern]

nope

[past basin]

The panel in OBS itself I meant

[zinc fern]

oh

yea its getting it

[past basin]

does the volume indicator for it move?

[zinc fern]

and it doesnt look delayed either

yea

[past basin]

If it does and you still can't hear it, check in the main OBS Settings under audio, in the advanced section further down and make sure the monitor device is set correctly still. IF you have to change it you may have to restart OBS for it to kick in

[past basin]

Yeah, if it's getting audio there's a monitor issue

[zinc fern]

wait oh my god your a life saver

[past basin]

So it's sorted there now? Glad to hear it

[zinc fern]

yea, just need to get it off desktop audio LOL

thanks for the help

[past basin]

No problem, good luck with it

[balmy idol]

I only have 3.2 and 2.0 ports so yeah I am happy to hear it worked for you

[marsh inlet]

so for some reason when i start up a game on switch 2, the capture card loses signal and then it comes back, any fix for that?

[marsh inlet]

i recently upgraded to a 4kx

[marsh inlet]

But yeah this happens for some reason i just dont know why

[warped ledge]

this is kinda normal if it's switching resolutions

[marsh inlet]

Oh i see

Still a bit odd tho

[past basin]

It's just because the capture card has to resync the signal if the resolution or a feature like HDR changes. Home menu runs at one set of setting, the games sometimes use other settings like HDR or 120Hz. Hence the resync

[raw crest]

Been trying to find the definitive answer on this, so hoping someone here knows. What is required to capture 4k 60 footage on a Mac Studio - Processor requirement?

I have the elgato 4k X card and using OBS and/or the Elgato Studio Beta software I can capture 1440 60p with no stutters but once I jump to 4k 60 I get stutters. I know right now its because I have a M1 Max processor but I will be upgrading to either the M4 Max or M3 Ultra and need to know if either of those processors will support seamless capture? Some people say only the Ultra can do it but I don't know if that is accurate.

Thank you

[delicate skiff]

would bonjour have anything to do with my pc losing the elgato 4k drivers constantly

[past basin]

It should not - it's a network service.

The Windows Driver store shouldn't lose the driver anyway - if the device itself needs to be reinstalled with reboots that sounds like a PCIe or BIOS issue, but I'd run it through a ticket with the #official-tech-support group to see if the logs say why

[tribal vapor]

4k x is not getting the signal from my HD fury Arcana 2. Any ideas?

I have changed the cables and all of the settings on the Arcana 2

[keen meteor]

ok question i was at one time able to duplicate my monitor with my capture card now i cant any help would be greatful

[foggy robin]

I need someone who can help me to conect my 4kx capture card to play on pc. With game cube Nintendo 64. And Wii

Like what do i need to do cuz i cant figure it out

[lone crypt]

To play? Capture cards are for capturing to a recording or a stream. The preview of the video feed will have some latency so it’s not intended to play using that…
Is that what you meant?

If you’re wanting to capture gameplay, connect the capture card to your computer usb port. And then install 4k capture utility or OBS or a similar app.

HDMI cable from the console connected to the “input” on the capture card. But you’re still intended to connect the “output” to a display to passthrough the live video feed with no latency and that’s the one you watch to play.

[ivory bolt]

Got a weird one - HD60S+, Mac G4 running OSX 10.3, DVI out stock GPU. Card knows there is something there b/c OBS sees the parameters. Card passes everything through to the game monitor. OBS and Game Capture just show a black screen. Ideas?

[foggy robin]

I tried nothing seems to work

I got obs installed and all

[lone crypt]

Could be hdcp, or video signal out of range, resolution, refresh rate, hdr, variable refresh… those kinds of things.

[foggy robin]

I have avtohdmi, for gc, put into capture card, then i have hdmi in laptop and the usbc, cuz i already tried on pc,

I probably an doing smth wrong because of lack of knowledge ab this

[lone crypt]

The capture card connects to the computer with usb. Nothing else

HDMI from console to capture card input, and then from capture card output to a display

[ivory bolt]

Hmm.. I'm gonna try to convert it to VGA first then. I have had great success with my G3 that has VGA out - using a powered converter it comes out perfectly.

this Mac isn't supposed to have HDCP so I suspect there is a weird video setting. I've tried multiple resolutions and different Hertz

[foggy robin]

Black screen now

[ivory bolt]

I'm ordering an adapter now, will report back!

[lone crypt]

Yeah you should expect to need an active converter to get hdmi.

I didn’t fully read that right the first time.
Yeah I think it’s probably a matter of getting an active adapter to get things converted right.

[ivory bolt]

Yeah, and I can't find an active adapter for DVIto HDMI since they are both digital. (This would not BTW be the most convoluted thing I've done to retro stream...)

Make it VGA and then convert that with an active adapter

[lone crypt]

Yeah actually I have a dvi-hdmi cable here… so that should already work, I think

[ivory bolt]

that's what I am using now and it's not

[lone crypt]

There are a few different versions of dvi, though

[ivory bolt]

ahhh

[lone crypt]

I wonder if that’s some struggle

There are differences in the wide pins on the side of the connector, I think

[ivory bolt]

could be. I don't know much about DVI. I'm also looking at a VGA Card, someone had to make them

(For some reason Apple decided that DVI would be stock on this thing)

[lone crypt]

Get ibm on the phone

Seemed like a better thing that vga at the time

[ivory bolt]

there is also the weird Apple DVI. I may look at the Apple adapters of the time....

now that I know it's prolly a signal mismatch that's a hunge step in the right direction

[lone crypt]

I think the issue is dual link dvi vs regular…. The difference, I mean

Google that and maybe you’ll be on the path

I feel like I had to know something about this in a past life, decades ago

[twilit vector]

anyone use 4k pro and 4K X for dual pc + console?

for some reason when I create a new scene and add 4K X I no longer have signal for 4k Pro ==

[keen meteor]

anyone else having issues with not being able to duplicate monitor to cap card ?

[steep cave]

Hi people, this is a desperate call for help :(
I've been troubleshooting this for weeks now, but essentially I'm having trouble maintaining a solid performance when monitoring my Switch 2 via 4K X on a MacBook Pro M3 Pro. After a few minutes, the preview will begin stuttering consistently. I have it hooked up to one of the Thunderbolt 4 ports on the laptop, and I've tried all three ports. I've tried both the display on the MacBook and the Apple Studio Display I have it hooked up to. I've tried both the included HDMI 2.1 cable and the one included with the 4K X. I've tried 3 different cables: The one included in the 4K X box, a CalDigit Thunderbolt 4 Pro Cable, and a Satechi 20Gbps USB4 Cable. I've tried OBS, I've tried VLC, I've tried Elgato Studio. I've disabled MacOS Vsync in OBS settings. I've tried 1080p, 1440p, 2160p. I'm capturing at 60fps. I've tried display, merged, and internal EDID modes. I have 10gbps mode enabled in the capture utility application. I have the canvas and resolution set properly on OBS. I've tried troubleshooting via Terminal commands and OBS log reports. I genuinley cannot find what's causing this.

If I had to guess, I can only imagine it being caused by a desync issue between the display and capture. But I've tried all different types of ways of setting the refresh rate, to no avail. I've worked with Elgato Support to fix this, but after weeks they've only offered me a replacement.

If anyone has any insight as to what might be causing this, I really would appreciate your advice. I'm at the end of my rope here trying to fix this :(

[lone crypt]

Is your GPU nvidia? They are really blowing it with the drivers bugs lately.
This info is what we have for now:

“So I guess if you see anyone else reporting it, send them to “ https://forms.gle/kJ9Bqcaicvjb82SdA

[keen meteor]

Ah ok

[lone crypt]

In the meantime you can use a simple instance of OBS on the game computer, set all to the display resolution and refresh rate of the capture card.add source for display capture, set it to full screen preview and select the capture card as the destination.

The resource hit is almost not measurable. It’s a great solution that I’ve been using for a while now.

(OBS is incredible…)

[keen meteor]

Yeah thats what I am doing now I just hope it looks ok

[lone crypt]

It looks perfect.

[keen meteor]

Ok ty

[haughty panther]

anyone has an issue with horizontal screen tearing running when using passthrough from NSW2?

[warped ledge]

NSW2 what's that?

Also have you tried the EDID as Display?

[jovial oyster]

Hey can y’all help me

I got my capture card but the audio is not transferring

[shut osprey]

I am using a Game Capture HD60 Pro thats inserted into my PCIe and I am having audio issues. I also have downloaded Elgato Sound Capture where I want to use the Advance tab to route audio. I set Elgato Sound Capture as my default device but I can't figure out how to get Elgato working with VoiceMeter. Everything was working fine before I downloaded it but now Elgato refuses to capture sound anyone know why?

Right now I am trying to route Elgato Sound Capture as my Stereo Input 1 to my Hardware Out 1 aka my Speakers. This works fine and I can hear all my pc and game audio just fine and my Capture window for Elgato Game Capture HD lights up under the Sound Capture setting and under Live Commentary like it use / like it should. However, when I actually record a clip and review it the audio file is 2KB, lasts 2 seconds no matter how long I record for and contains no actual audio.

The weird thing is even my Live Commentary wont get recorded anymore despite the levels lighting up and it does not even touch Voice Meter at all. What is the solution?

[fallen wagon]

I'm using 4K X Game Capture for my switch 2 and running into an annoying problem. all the cords are plugged into the right spots and downloaded the right software. The display works fine but it does have random freeze frames every 2 seconds but the worse thing is that the audio is very very distorted and crackling. I have looked everywhere looking for the solution but nothing, need lots of help to fix this please

[past basin]

Not enough info here - what specific card are you using, what app are you recording with, what sort of setup are you capturing (eg ps5, xbox, dual PC). Also do if it's a console do you have a headset connected to it?

[past basin]

That sort of frame drop is usually a USB issue. Combined with the audio crackle, check if you get this in all ports - ideally try the card in a 5 Gbps USB 3.0/3.1/3.2 Gen 1 port to see if it goes aware. There's some 10 Gbps ASMedia USB chipsets that have known issues with USB audio devices like capture or DACs - this includes some AMD ones since they rebadge ASMedia designs. If you have one of those chipsets you may be able to manually update the driver for your USB controller to resolve it through device manager, or try the card on one of the 5 Gbps ports instead.

[past basin]

Is there a reason you're trying to combine Sound Capture and Voicemeeter? Typically if you're using Voicemeeter it's because you need more advanced routing than Sound Capture can do.

Do you hit similar problems if you use the newer 4K Capture Utility instead of Game Capture HD?

[rough torrent]

Using a 4k60 pro mk2. when I'm recording my PS5 through OBS I have stutter. Buffer fixes it, but adds latency. 4K capture utility doesn't have this issue, but it doesn't SDR tonemap correctly.

Opening both can alleviate the issues SOMETIMES, or make them better

but it's never reliable or 100%

what can I do here?

[lone crypt]

Use the buffering! (That’s what it’s there for)
Latency is inherent to capture anyway so a little more or less doesn’t matter. You should be playing on the passthrough display where there isn’t latency no matter the settings.

[twilit vector]

should i upgrade my motherboard from z690 to z890 cuz unable to run 3 capture card at the same time 😦 (4k pro, 4k x, and cam link)

[lone crypt]

Aren’t the last two of those usb?
The difference between those two chipsets probably doesn’t make a difference anyway, but only the first one is pcie so after that it’s about usb controllers being fast enough.

[twilit vector]

yeah one is in thunderbolt slot (4k x) and other is in regular 3.0 5Gb (cam link)

from what i search thunderbolt seem to share bandwidth with pcie so not sure if that is an issue

[lone crypt]

That should be fine for all those.
Different controllers.
Maybe check the motherboard manual and make sure the thunderbolt port doesn’t share pci lanes with a pcie slot or m.2 slot or something.
If each thing has their own lanes there should be plenty.

Or… i mean, rule out bad cables and stuff. Try them each individually to make sure the problem is only when used at the same time.

[shut osprey]

Which utility exactly? Does it work with my older capture card? Also yes theres not much adjusting that can be done with Elgato at all so I use voice meter to adjust things but its not working right

What is actually wrong with Elgato lmao even without VoiceMeter open it wont even record my microphone let alone system sounds

[rough torrent]

how do I route audio with desync, then?

[lone crypt]

What is desync?

[lone crypt]

I don’t understand the question

[rough torrent]

I route my audio through OBS, then monitor, then when I'm on discord I share the projector.

[lone crypt]

So you’re playing the game on the OBS preview? That’s basically the maximum latency way to do it.

Capture cards are designed to have a display attached to the output, which gets a passthrough feed with basically no latency. That’s what you’re intended to play on, because capture has latency. Processing on the capture card, converting the data stream, OBS has a little bit of its own (though very little there). Most of it is the process going on inside the capture card. But the passthrough doesn’t suffer that. It’s basically real time on the passthrough display.

Maybe that more detailed explanation will lead you to the question so I can get what you’re needing an answer to.

[mystic cosmos]

hey do i need a high speed hdmi cable that allows the mk2 pro support 1440p on console?

[lone crypt]

HDMI cable version is all about what resolution, frame rate, and dynamic range features you want it to carry.

[fallen wagon]

i think i would need to order a USB gen 1 port cause I dont think I have one other than the cord I got with the Card

[steep cave]

just bumping this, sorry to nag. Just not sure how to proceed anymore

it doesn’t seem to be a resource issue, nothing is maxed out cpu/gpu wise, and the issue persists even if the 4K X is the only thing plugged in

I feel like it must be a desync issue, perhaps the capture card is refreshing at a slightly different rate than the display

the capture card details in OBS seem to confirm this? maybe?

ever so slightly over 60

[past basin]

The utility is called just that - 4K Capture Utility - it will work with HD60 Pro. You can get it from https://www.elgato.com/downloads
Also is this a dual PC setup? You've mentioned trying to capture system sounds, which seems unusual if this isn't a dual PC config

[past basin]

The cables are backwards compatible, you can use a higher speed cable in a slower speed port

[past basin]

If you haven't already try setting the User Buffering option in the srouce for the capture card manually, starting with Yes. Does this happen if you try other apps like Quicktime or the Elgato Studio beta (https://www.elgato.com/s/beta)

[steep cave]

Given buffering a shot, same issue. Quicktime performance seems to be generally terrible, and elgato studio has similar issues to OBS with stuttering

Ive tried using both capture card device and video capture device on OBS, same issue with both

[past basin]

Have you already put in a ticket with #official-tech-support too?
Video Capture Device is the correct option for it in OBS.
What is the source you're recording, and if it has it, does turning off HDR improve things?

[steep cave]

Previously gone through a ticket with official support, in the end they just offered to replace the card, but id rather just return it to amazon
The source im monitoring is a Switch 2, and I have HDR disabled on the switch settings. However, I just noticed in the Capture utility settings that HDR tonemapping was enabled. Ive disabled that now, Ill see if thats fixed it

[past basin]

If support suggested a return, it is indeed possible the card has a issue - given the time it takes possibly some sort of overheat. Exchange with Amazon is a valid solution if that's the case.

When you disabled HDR did you do it for the dock specifically? It's a recurring issue we find people not noticing the Switch 2 has different settings for HDR for the Dock mode and the Internal panel>
If HDR is off the tonemapping shouldn't matter - generally it should be on for mac since it converts to SDR, and the macOS UVC driver doesn't currently support P010 so you cannot capture in HDR using a mac anyway (so best to let the tonemapping run if you did have a HDR soruce, to conver the output to the mac to SDR).

There's also a low probability of impaired cable - maybe a weak spot of solder or a microbreak in a pin or wire that starts having issues when it warms up from use. If you happen to have another cable around to test with (10 Gbps+ USB or Thunderbolt preferably, but 5 Gbps minimum for operation)

Beyond that try updating the firmware with Elgato Studio if you haven't already (it should have a newer version than what's in the Capture Device Utility that was previosuly used for firmware updates).

Don't suppose there's any chance you have another computer around, or even a friend's setup you could test that card on so we can at least narrow down if it's connection/computer issues, or hardware problems with the card?

[oak shoal]

So been trying to connect my camera to my pc to record from and while my cameras native capture software via c type was okay it didn't use the full quality of my camera so I thought "Well I have an elgato 4k60 pro lemme just try that". Unfortunately while I've seen videos of people saying that it can be done, at least for the mk2, they don't show how.

So now I'm at my wits end trying to figure it myself and I'm hoping someone here can help. I've tried with two different hdmi cables one of which came with the 4k60 pro and another I forget brand but I think it was one of them best buy magnolia cables, it says ultra on it and its nicely braided.

My camera doesn't have a full hdmi slot instead has micro or mini I forget which but I have an adapter that came with one of my previous graphics cards. Nothing seems to be working to give the camera visuals inside of obs and I'm not sure what to do and I don't want to have to just buy something else when I'm pretty sure this should be able to capture my camera.

In case it is matters my camera is a Nikon Z6, the first one not the II or III.

[steep cave]

Yes, I disabled the HDR setting at the bottom of the display settings, for the dock.

In regards to cables, I've tried the 3.2 Gen2 cable that came in the box, but I've also tried an Apple-brand Thunderbolt 5 cable, a CalDigit Thunderbolt 4 Pro cable, anda Satechi USB4 20Gbps cable, all the same issue.

Just checked Elgato Studio - looks as though my 4K X is up-to-date.

In regards to other computers, I'll see if my roommate can let me borrow her MacBook Air to test, that could shine some light on the issue.

[warped ledge]

This is kind of a silly question, but are you using a dummy battery?

[oak shoal]

The Nikon can't charge while recording.

[warped ledge]

I totally understand which is why I was asking if you were using a dummy battery.

[oak shoal]

nope, just using the normal battery for the camera

[warped ledge]

Let me do some research and I’ll get back to you but ideally what happens when people are using their DSLR’s is they using a dummy battery along with the capture card or a cam link.

[oak shoal]

mk, so I guess it should of just naturally worked when I plugged it in i guess 😭

[past basin]

Does the camera feed work if tested on a TV or monitor? That'll rule out a lot of potential issues

[warped ledge]

Agreed

You beat me too it

I’m gonna let Arcsane take over because I do have some priorities. I have to take care of and then I can come back. Hopefully @past basin is able to resolve it for you before I get back though.

[oak shoal]

yea i was already using with my pc over type c, with nikon's own software and it worked, I can try with hdmi to monitor

[oak shoal]

yea it works with both my monitors

[past basin]

When it's in 4K60 Pro, and you run 4K Capture Utility - does it show a Source signal in the top right?

[oak shoal]

nope doesn't showup in that software

[past basin]

It doesn't list a source in the top right at all? Even if it was incompatible there's usually a source signal that tells us what resolution it's getting. Is there a monitor or TV in the HDMI out of the card, and does that get signal?

[oak shoal]

okay it does show resolution source

just no signal

[past basin]

Format mismatch of some kind, likely. What's the resolution and refresh rate of the source there?

[oak shoal]

2160p29

lemme see what cam shows

pretty sure camera set to 2160 at 30p

[past basin]

THat sounds about right (29 just indicates 29.47, which would be broadcast version of 30)
is the HDMI on the camera set for 8 bit?

[oak shoal]

yea

oh i think cam is at 10n lemme double check

changed to 8 but still no video

[past basin]

Before we go to far does the capture card work with any other gear at the moment? I'd be good to know if we're tracking an issue with the camera setup or with the capture card in general

[oak shoal]

only thing i can test is a console

[past basin]

That'd be fine. Just want to rule out a few issues that can cause general no signal problems

[dapper raft]

Hi @past basin ! 😄 By chance, I was wondering if you have heard any updates on whether a solution has been found to the random frame drops when looking at the preview/fullscreen window in OBS when using a capture card with Switch 2?

[oak shoal]

Thanks, I managed to figure it out after I was able to figure out how to setup my switch with it. Discovered restarting my pc helped with drivers for the software to start working for the switch to show video. It was able to do the passthru to play on the monitor just fine but until I restarted my pc I wasn't able to see the switch screen captured.

[ruby rover]

Evening Folks,
Hoping someone can help me with a dual pc setup, hd60s, not pulling in game pc audio unless running 4k capture utility while obs is running on the stream PC that is

[gusty junco]

anyone here cast iphone 15 pro max highter into elgato? did your display washed?

[lone crypt]

You have to send the game audio to the capture card somehow. You could have the main audio device “listen to this device on” to the capture card, and windows will copy the audio with some latency (that you should measure and compensate for in OBS audio sync offset)
Or you use some kind of mixer. (Like wave link)

(Or OBS on game comp, as you’ve done)

[lone crypt]

iPhones with hdr screens usually aren’t tonemapped correctly down to sdr without some intervention. The capture card doesn’t know what to do with that tone mapping on its own.
(iPhones do this when casting with AirPlay automatically)

[ruby rover]

I've got aux cable from mixamp to aux port of hd60s.
Problem I seem to be having is getting audio out of game pc, over the mixamp back to hd60s into the stream pc

[lone crypt]

If you’re using the analog audio port, did you set the capture card to look for audio on that port?
Settings in capture utility > change audio to analog.

[ivory bolt]

Update: Converting the signal to VGA and then to HDMI has solved the problem. Apparently, this was common enough that Apple originally shjpped the G4 MDD with a VGA adapter!

[ruby rover]

Correct, in 4k capture utility ive set it to Analog. FLipped back and forth from hdmi to analog trying to get it to work

[lone crypt]

Ok then, one more quick thing on stream computer…. Try adding an audio source that is also the capture card. Sometimes they just don’t want to work all on the video capture source.

If that doesn’t solve it, then you should go back to the source and follow the signal chain. Verify signal at each step of the way and find where it’s stopping.

(That probably would be my first move, actually; if I was sitting there. But anyway…)

[ruby rover]

So, it seems when I connect everything up. Mixamp to game pc, aux from stream port to hd60s. hd60s usb to stream pc. The Stream PC has no audio output device available. Nothing for Elgato.

[lone crypt]

It’s an audio input device, not an output

Right?

Yeah… the capture card will appear as a camera/microphone to the stream computer

Oh there’s a thought:
Let’s check privacy settings on the stream computer. Is OBS allowed to use microphones?

[ruby rover]

OBS is yes, as I use a USB mic on there for streaming

Ok, yes, it shows in the Recording tab as an elgato capture card

[lone crypt]

From that screen you should be able to see if sound level appears on the capture card meter. Verify if sound is reaching the card.

[ruby rover]

Unfortunately no, audio from game pc not coming through to the analog "mic"

aux cable has the two rings on it

[lone crypt]

Ok so I think that means the problem is earlier in the chain.
Problem is in mix amp (or before)

If you have some kind of wired headphone you maybe can check different ports on the mix amp? I don’t have that system so I can’t help much with it. Just try to find the signal and why it’s not making it to that 3.5mm cable

[ruby rover]

I mean I have the astro a40s connected to the mixamp headphone jack, which is currently on game pc and I can hear whats playing

aux cable from hd60s is into the STREAM port on mixamp

[lone crypt]

Plug headphones into that stream port and see what you hear?
Again, I don’t know that device so it could be that something needs to be selected and routed to the stream port.
Trying to check, does signal reach that port

[ruby rover]

So, yes, another wired headset into STREAM port works. I cranked the volume from astro command center app to analog stream output channel and can hear it in the headset.

[lone crypt]

Ok. So signal verified to the port.
Which means the problem seems to be the cable.

You already told me it’s a 3 conductor cable, right? TRS tip, ring, sleeve?

[lone crypt]

Yup.
Well…. It could be broken, or not fitting fully on one or both ends.

[ruby rover]

I typically use that same cable for laptop output to a speaker bar in my trailer, which has had no issue seemingly.

[lone crypt]

Can you check the cable with some other device? Could you loop the stream port back into the line input on game computer and see…..

Ok so you’ve checked it

[ruby rover]

I believe it works correctly, and is not broken. But, can locate another cable tomorrow hopefully as a test

[lone crypt]

It doesn’t look like the collar is too big for it to fit into the jack fully…

[ruby rover]

happen to have a link to a proper cable?

[lone crypt]

I don’t know… is there some way you could have not fully set the card to analog mode?

Don’t need a special cable…

If it works with other devices it should be fine.
Like, it looks fine like it shouldn’t have trouble fitting all the way in.

[ruby rover]

yah its a basic cable haha

[lone crypt]

You can feel it’s all clicked in.

Just analog cable

[ruby rover]

correct

[lone crypt]

I guess it would be good to check it again but… the signal stops either at this cable. Or at the capture card. That’s what we know for sure

[ruby rover]

I've never used the aux port in the cap card, so hopefully its not that lol

Any way to verify the aux port on the cap card?

[lone crypt]

My move was looking at the meter in mmsys.cpl. Which you said showed no level

[ruby rover]

correct, no movement there

I've tried to set it to Listen to device as well

[lone crypt]

Check again the card is set to analog audio? Could that setting have… not saved to the device?

[ruby rover]

just saved

[lone crypt]

What about capture utility… does it also have no audio?
I feel like seeing nothing on the meter in windows is a giveaway.

Oh wait, back in mmsys.cpl
Did you check in Properties that the level is turned all the way up and that enhancements and spatial effects are disabled?

[ruby rover]

Empty here, with music playing on game pc

[lone crypt]

I’m striking out.

Ok just for kicks… can we try to take mixamp out of it? Try setting listen to this device on, to copy some audio directly to the computer card hdmi from the game computer.
And then set the card back to digital audio.

[ruby rover]

Removed aux cable from hd60s. Set it back to HDMI audio in 4k capture and set audio device to LISTEN

[lone crypt]

So on game computer you should see level on whatever the source device is, and the hdmi capture card playback device copy of that. Yes?

[ruby rover]

on game pc, mixamp headset is set as output device and I can hear whats playing yes

Here's something

On Game PC, I change output device to HD60S and I can now see the volume meter on the stream PC working

But, I've lost output to my headset

[lone crypt]

Right so if you set the listen to on that device, to the capture card… you should see that level on the capture card device
In mmsys.cpl

[ruby rover]

listen device on or off doesnt change the volume meter

[lone crypt]

Well, it matters if you want it to be a copy of the audio and still hear it on your main listening device.
Ok and then if it’s in digital audio mode, you have level now on the stream computer.

[ruby rover]

stream computer is showing audio, correct

[lone crypt]

Ok.
So digital audio works…
Analog doesn’t… so guess it’s either the cable or the analog port on the card.

I think we have thoroughly narrowed it down to those things

Ok one more thing to check….
Your stream computer has a line in port?

[ruby rover]

Will attempt a different cable, since that's easiest haha

it does

[lone crypt]

Connect the 3.5mm cable to that port, and add that as an audio input source in OBS instead of the capture card

And you can check for signal on that device in mmsys.cpl on stream comp also

Mixamp stream > 3.5mm > line in port on pc sound card

[ruby rover]

remove 3.5 from mixamp and connect to line in on stream pc

[lone crypt]

No no. From mixamp to line in instead of capture card port

[ruby rover]

k

[lone crypt]

(And make sure to switch your audio routing back to the mixamp, if that is changed

[ruby rover]

ok

Audio input capture source is made, volume meter is visible in OBS.

No audio back to mixamp to headset hmm

[lone crypt]

?
Game pc system audio switch back to mixamp, verify you can hear in headphones. Turn off any of the listen to this device that you set.
Right?

[ruby rover]

game pc set to Headset.
mixamp stream port aux to line in on stream pc
Listen to device turned off on stream pc, no audio volume meter active

Nothing getting back to elgato or OBS

[lone crypt]

So the stream pc mmsys.cpl you don’t see any level on the line in device?

[lone crypt]

It says it’s not plugged in. Not detecting the connector

Is it plugged in, you’re sure to the correct Jack?

[ruby rover]

windows popped up asking which port i connected the aux cable to, weird

[lone crypt]

Yup, sometimes they can switch what the ports do. Did you answer line in?

Yup…

And it still says not plugged in?

[ruby rover]

correct

[lone crypt]

Ok, I think this could mean the cable is broken: not electrically connected to the other end.
But let’s reboot the stream pc to make sure it’s not some dumb thing like that

[ruby rover]

ok brb

its detected now

[lone crypt]

Yah! And it has signal?

[lone crypt]

Signal! Looks low, might be buzz? But that’s a step forward

[ruby rover]

cant tell what it is yah

might acutally be audio, its fluctuating now, I turned its level to 100. Confirmed, stopped game pc audio and it turned off

[lone crypt]

On stream computer you can set OBS audio source to monitor, and it will play into that computers speakers,, if there are any. Or you can record a section and play it back. But obviously a playback device on the stream pc would be easier.
You probably need much more level from the game computer

Higher level at earlier stages of the signal chain.

[ruby rover]

audio input capture in OBS set to Line In is working

[lone crypt]

Does mix amp have volumes? If it appears in mmsys.cpl could check those levels also, making sure they are stereo and disabled enhancements and spatial effects (as always)

Or the level of the line in device on the stream computer, too

[ruby rover]

turned level to 100 on stream pc of line in

[lone crypt]

Ok, to recap. We confirmed the cable is good. So the original problem might have been the capture card analog port.
If that’s under warranty I’d definitely contact support about it.
But for now, you can leave it like this using the line in port, since that’s fine to do.
Or you could flip it around and use digital audio by setting your playback device “listen to this device on” to the capture card.
Just be aware that windows loves to randomly turn that setting off on random boots. So be in the habit of checking it.

If you ask me, digital audio is better because the level might be better and it means the hdmi is the only cable, so there will be no chance of ground loop buzz from that alone.
But just check the listen to this device, if they turn it off on you.

[ruby rover]

I think its good as is, now the question is how to get stream pc audio back to headset, thats another 3.5mm from line out of stream pc to aux port on mixamp correct?

[lone crypt]

Yeah for alerts, I assume?
Yes that’s how this would work. In OBS you would select the stream pc line out port as the monitor device.

You will definitely need a ground loop isolator in line with those 3.5mm cables in that case.
You will usually get audio buzz from a ground loop any time you have more than once cable between two computers.

[ruby rover]

chat link cable

[lone crypt]

The chat link pro cable has an isolator in it, yes.
But that’s more than you need. That is a splitter cable for use with console headsets

[ruby rover]

But yes, for alerts, or to hear my streamdeck sound bits or anything on the stream pc really haha

[lone crypt]

This or something like it, should be on your 3.5mm connection between the computers.

https://a.co/d/dkCBPAS

Or if you have a full cable with one built in. That works. It’s just a small transformer in the ground wire inside the cable.

[ruby rover]

Correct

speaker out of stream pc to aux on mixamp

[lone crypt]

Yeah, speaker or line out. Line out is probably more correct? But it depends what signal mixamp is expecting.

[ruby rover]

kk

dude, unreal support, thank you 1000x

now i can finally, I hope, use my headset mic for in game chat, while using external mic for stream chat independantly

[lone crypt]

That was a weird one. It’s almost never the capture card that’s faulty.

[ruby rover]

its an hd60s after all, many many years old

which upgrade should i invest in

[lone crypt]

That’s all about what resolution and frame rate you want to capture at.
Since you’re not console you don’t care about passthrough.

[ruby rover]

I only stream to 1080p

[lone crypt]

Then a new card wouldn’t be an upgrade at all.

Upgrade when you want capabilities this one doesn’t have.
The line in workaround really doesn’t change anything functionally.

[ruby rover]

it was my end goal anyway, separate game chat with stream chat. I think we are there

[lone crypt]

So you’d have a mic on each computer, game chat on game comp and stream chat on stream comp

[ruby rover]

well I use my headset mic from game PC for game chat.

I use a usb mic on stream PC for stream chat

[tawny plover]

Has anyone had a similar issue when trying to use above 100hz? Im using obs with 4k60 works fine with anything below 100hz. Any tips?

[broken prairie]

I have a HD60 X Capture card, is it possible to passthrough the auto switch input signal that consoles sends to monitors and tvs? :)

[tired vale]

posting this here now that i figured it out and no where else on the internet had any info nor support seemed to be able to make heads or tails of it and someone else might have the same issue:

I have a 4k X that was giving me enough problems that i wanted to update the firmware on it; using the el gato 4k tool on windows it would also claim the device is in use, even across multiple windows machines, including a fresh install on a mini pc with no other hardware present to conflict.

I was having the best regular luck with the 4k x plugged into my steam deck on linux via a usb-c dock

I tested the 4k capture utility with two different usb docks both with and without external power on the windows machines that were always claiming the device was in use it worked fine on both with and without power, showing it doesn't seem to be a board-power issue, though it could entirely be the el gato isn't properly requesting the right amount of power or negotiating something incorrectly when talking to usb root hubs or something.

the firmware update fixed my problems, and my capture device works from every usb 3 port i've tried with no issues and doesn't complain about the device being in use in their utility anymore.

tldr: "device is in use by other software"; try using a usb 3 dock (i didn't have a usb 3 hub to test with, that may also work)

message to el gato: make your firmware updates a separate standalone application

[warped ledge]

what do you mean auto switch? it's only 1 input, or 1 output

[proper bolt]

Hey, everyone - I have the HD60 X and I use it to record/livestream on my PC with Obs. For whatever reason, during livestreams my game feed has been freezing every so often. Doesn't seem to matter what game I stream. I have not seen this issue with offline recording, however. I think my firmware is up to date. It is connected to a dedicated UBS 3.0 port. Just wondering if anyone could give me a pointer for this issue? or perhaps where to find a potential solution?

[warped ledge]

you could voice that to #official-tech-support glad you got it sorted. the 4k Capture utility firmware update only pushes out if it needs to be updated. Usually Official Support would suggest it.

[warped ledge]

Try this, and reboot. Also make sure you're using a USB 3.0 port. Access Power Options:
Right-click the Start button and select Settings.
Go to System then Power & sleep.
Click on Additional Power Settings.
Next to your current power plan, click Change plan settings.
Click Change advanced power settings.
Locate USB Settings:
Scroll down and expand USB settings.
Expand USB selective suspend setting.
Adjust the Setting:
For each option (e.g., "On battery" and "Plugged in"), select Enabled or Disabled from the dropdown menu.
Click Apply and then OK to save the changes.

[proper bolt]

So, I've seen these steps online and I tried them, but it didn't seem to affect performance in any ways, unfortunately. :/

I appreciate the help. I'll try this again.

[urban vapor]

hey guys, i got this error and now my capture card wont work. it was working perfectly fine a few hours ago but idk what happened.

I have a 4kpro, and its connected to a switch 2

[rose needle]

Try to set it to 1080p60 instead of the 15075 fps that you have set :D

[left yarrow]

I just bought a 4K monitor and I use the neo 4K card. If I use the monitor in 4k or 2k, it's okay, but if I use the 1080p resolution, some images turn green. How to solve? Thanks

[broken prairie]

Badly described of me, i meant the auto switching functionality that monitors have. If I wake my Nintendo Switch for example and have it connected to my tv, the tv will wake up with the Nintendo Switch, is there a way to pass that wake signal through the capture card to the monitor? I havent tried with my switch, only my PS5 and with that it doesnt work.

[past basin]

Have you already checked for firmware updates with 4K Capture Utility or Elgato Studio for that card? You may also want to try changing the Input EDID mode in the device settings in case the display and card aren't agreeing on some mode setting for 1080p mode.

[past basin]

At a glance that looks like a HDMI connection issue - either bad cable, or you're passing through something like a HDMI splitter, switch or other adapter that's messing with the signal. In rare cases it could be an issue with the card - what actual card ar eyou running there?

[past basin]

No the capture cards don't support CEC which is what's used for that sort of thing.

[broken prairie]

Bummer, thanks anyways :)

[urban vapor]

Hey I'm sorry, it was an HDMI issue, I just needed to disconnect and connect it again

but theres a new problem now where its not displaying in 4k anymore, I have the 4kpro

I have the capture card set to display 2160p60, but the switch isnt giving me the option to set it to 4k

[past basin]

What do you mean set to display 2160p60? The recording setting or did you change the EDID options? If you've been changing EDID you might need to dissconnect and reconnect the switch to get it to pick up the changes.

[urban vapor]

I changed this to 4k

[twilit vector]

so after many tries with "no signal" I think I may found a problem with using like 3 capture cards trying to all capture 4K 60.... it is the limitation of the z690 motherboard 😦

2 capture card can work fine with 1080 and 1 at 4K but can't do all at 4k 😦

[past basin]

That's for the Stream Link output that creates an NDI source you can use in other apps like OBS, not the card's own settings or recording

[past basin]

What specific motherboard and cards are you trying to use here?

If they're internal cards, it'd be hard to find a board with 3 x4 slots these days

[twilit vector]

im using z690 with 4k pro attached to pcie lane, 1 4K X attached to thunderbolt 4, 1 cam link to front panel 20 GB (recording at 4k 60).

if i use 4K X recording at 4k 60 for console gaming then my 4k pro will give no signal

it also other way around... but if I record 1080 at 100 fps then both will work...

so I'm guessing it is bandwidth issue with my motherboard

[urban vapor]

oh, then do i have to change the EDID

?

[past basin]

First thing - do you have a monitor in the HDMI output fo the capture card? If so, does it support 4K?

[twilit vector]

in order to record any other high resolution for both cards I need better motherboard...

[past basin]

Which Z690 though? That only tells me the chipset

[urban vapor]

yes, and no

[twilit vector]

z690 Taichi

[past basin]

Then you're not going to be able to set the card to 4K without losing video on the monitor

[twilit vector]

Thunderbolt panel use PCIE 4.0 lane which share with 4k pro

[past basin]

It should be using USB mode for 4K X though, as that doesn't run at Thunderbolt speeds. I would also have expected it to drop signal the isntant another card was connected if tha twas the main issue

[twilit vector]

ain't all chipset (USB and pcie) share bandwidth?

[past basin]

I can see Cam Link and 4K conflicting over USB bandwidth for sure though, if they're on the same root hub on the board

[past basin]

Depends on the design - but for a controller like USB or Thunderbolt to use up a PCIe lane it should be consistently in use if anything is connected at all, not shared depending on how much bandwidth is going through it

[twilit vector]

they all link to chipset

[past basin]

Everything links to the chipset, or direct to CPU, regardless of if it's PCIe or not

[twilit vector]

yeh that I don't know... but yeh higher resolution other than 1080 recording for BOTH give me no signal for one of them... after testing I found out 1080 has more stable and no longer no signal issue when using both cards at the same time

planning to buy Z890 and Ultra 9 processor to see if other higher resolutions will work...

[drowsy mortar]

Hi there I have an Elgato hd 60x and I am not getting my audio from my party on my streams am I best of buying a chat link pro or would I need a different mic

[fleet pulsar]

What system is your capture card recording

[drowsy mortar]

My Xbox

[fleet pulsar]

Are you streaming from that too or on pc

[drowsy mortar]

Streaming from my obs on pc

[fleet pulsar]

that was a dumb question ngl mb

[drowsy mortar]

It’s good lol

[fleet pulsar]

Yeah use the chat link

For Xbox it’s basically just used for the party chat

[drowsy mortar]

Is it easy to set up and will it work 100%

[fleet pulsar]

yes

Just plug your headphones into it and it into your controller and hd60x

Has a mute toggle too

[drowsy mortar]

Okay thanks brilliant will I have to adjust some things on obs or anything

[fleet pulsar]

I don’t believe you should have to no, since the hd60x should already be giving audio it will just be part of that

I have one for my switch and it was literally just plug n play

Very solid

[drowsy mortar]

Okay brilliant

[sage anvil]

@past basin USING A ELGATO HD60X for a dual pc setup how do u setup the audio in the same headphones and jus audio in genmeral with thd 2 pcs?

my mic is connected to my gaming pc

how do i make it so streaming pc also hear my mic

and my headphones also hear my second pc

[past basin]

The easiest way involves a mixer or mixamp if you want to hear both PCs and have the mic pass through too. If you don't have that, it depends a bit on what you're trying to setup, and if you have access to something like Wave Link. Also by second PC do you mean the streaming PC or the gaming PC?

[orchid swan]

Whenever I use my capture card Neo with my Switch 2, it doesn't have audio in the elgato software or OBS. How do I fix this?

[fallow turtle]

I just got the 4k pro and I'm playing on iPad pro >> I have a problem . some times the 4k pro show there is no signal for a second after that no audio and I have reconnect the iPad with adaptor in order to work >>> I have try every thing I used different HDMI adaptor and different cables nothing work >>>>>>>>>>>>>> please help

[warped ledge]

are you charing the ipad while doing this?

[craggy relic]

is there any linux support for the 4k PRO?

[past basin]

No official support, no. If you're looking for linux capture you're probably better off with 4K X - still no official support but it's a UVC device and most distros will have a UVC video driver. Keep in mind without official support you would still need to borrow a Windows or Mac machine for things like firmware updates or changing the audio mode though.

[craggy relic]

understood, thanks

[past basin]

What HDMI adapters are you trying to use with the iPad so far? The official one is generally pretty solid for usable HDMI for capture but some third party ones get weird. Also that sounds like a potenitally impaired connection - any signs of dirt, residue or anything in the iPad's USB port?

[mellow sluice]

Just something about the new Elgato Studio app (is it still in beta?). I was just recording (albeit a long time), but it stopped recording without warning at exactly 3 hours. I had to restart and create a new file right at 3 hours. Is this something that was implemented new moving from 4k capture to Studio?

[past basin]

Most likely a bug, it is still in beta - it's only been in beta for a month at this point, so likely a while before a release

[thin silo]

I'm looking to buy an Elgato HD60 S+ or HD60 S from Facebook Marketplace, but I was wondering if I use it with my PS5, will I still get 120Hz on my monitor?

Im okay with streaming at like 1080p 60 I just want my screen to be at 120hz 1080p for my monitor is fine too

[past basin]

These are both older cards - neither of them support 120 Hz even on passthrough

You'd want to look at HD60 X or 4K X if you want an external that can to 120 Hz passthrough

[fossil hinge]

Guys I have a question my HD60 S+ is lagging when I’m recording something you guys know how I fix it?

[strong ingot]

Do I need display port for Elgota

Capture card

@past basin

[past basin]

All Elgato Capture cards are HDMI based, not Display Port

[past basin]

If you're having issues only with the recording check you meet the system requirements and that your video encoding is set correctly

It would help to know your system spects, what app you're using and what you're trying to capture

[fossil hinge]

Is fine use it on obs or it have to be there website

I was using the obs

And can I have the link I can download what I need to download

[past basin]

You can use it with most third party applications

It's a UVC card so there's no driver for it - just plug and play. So if you're going to use it with something like OBS you don't need anything else, just add it as a video capture device to the sources

[fossil hinge]

I did that but it’s laggy for my ps5

The gameplay

[past basin]

Is it only lagging in the recording? Or also in the preview?

[fossil hinge]

In the preview

Too

[past basin]

Are you sure you're using a USB 3.0 port and 3.0 cable? HD60 S+ will sometimes try to run when connected at USB 2.0 speeds but drop a lot of frames and behave laggy

Also does your computer meet the system requirements for the card? https://help.elgato.com/hc/en-us/articles/360034848551-Elgato-Game-Capture-HD60-S-System-Requirements

[fossil hinge]

OH

THATS MIGHT EXPLAIN IT

Bc I’m like use a ps5 usb for so I need a usb 3.0

[strong ingot]

@past basin everything is working but my capture device on elgato say no capture device found

[past basin]

Yeah, the PS5 controller USB cable is 2.0 last I checked, so that'd do it

Look for one that's USB 3.0 / SuperSpeed / 5 Gbps or faster or get the one for HD60 X from the spare parts site at https://www.elgato.com/spare-parts

[past basin]

Is the card plugged into a USB 3.0 port on the computer? It may not detect right if it's not used in a 3.0 port

[past basin]

Does the card show up in Device Manager when connected? It should show up under cameras. Also does that port work correctly with other devices?

[strong ingot]

Yes

And when I plug it into a reg one it works but elgato usb connection issue

So it’s not working with my usb 3

Well it’s working but not capturing on elgato

[past basin]

That sounds like a port issue - what if you swap it with whatever that USB dongle is there? Any change?

If the port is imparied and providing power or not data the app wouldn't see the card

[strong ingot]

All my other things work with these port s

I’ve tried my front port and back

[fossil hinge]

Is this good?

[strong ingot]

Maybe I’m plugging in the elgato wrong

[past basin]

Can't tell, does it list a speed somewhere?

[past basin]

It shows up under camera in Device Manager correct? Does it have the right name there?

Does rebooting the computer after things are in the right port help?

[strong ingot]

So something wrong with the app?

@past basin

[past basin]

Right click that and see if you can choose enable

that looks like the device is disabled

[strong ingot]

Ok

Omg I love you I thought I wasted my money

Good looks bro

[fossil hinge]

@past basin

I found this one

[past basin]

That ones lists 20 Gbps, so should work fine

[past basin]

Glad to hear you got it working!

[fossil hinge]

I found this one I want make sure before I buy it

It say 3.1 is that good or bad

[fossil hinge]

@past basin

[past basin]

It says 10 Gbps. It should be fine. It's 4:30 AM here - if you have any other cable questions I'll get back to you tomorrow, sorry

[fallen wagon]

What would be a good replacement cord that I could use for the 4K X

[fossil hinge]

I need help so do I need get a 3.0 USB

[lone crypt]

Basically, always. But we usually want details about your setup to give better advice.

[fossil hinge]

Wym?

[fossil hinge]

I really think my pc don’t matter

[lone crypt]

You didn’t even say what capture card you’re using, for example.
Help us help you.

But anyway, yeah they all want usb3.0 to work optimally. Some will try to use mjpeg or something to squeeze into a lower data rate, and could have bugs but still work. Others will just say no.
But yes Usb3.0 or better.

[past basin]

Do not trust the warning in studio at the moment, as there's a bug where it can get the version wrong. Test in 4K Capture Utility and see if that tells you if you need a faster cable or not.
Did you double check that your PC met the system requirements for HD60 S+ after?

[past basin]

If you want one of the original cables, look at https://www.elgato.com/spare-parts - otherwise look for cany certified USB cable that's at least 10 Gbps in speed. Can be USB-C to A or C to C.

[lone steeple]

hello. im having a real hard time getting my Switch 2 to work with my elgato. any one able to help?

for some reason im not able to get a signal from my switch 2 to my elgato

[hard aspen]

I am having many many many issues with my capture card.

Device was booting up with a red light and had to unplug and replug the device to get it to work. Contacted support and did a lot of stuff like update bios, upgrade to windows 11 and it was still happening so they have asked me to send it away. Since needing one and it and it would be a while without it I purchased a new hd60x and now experiencing more problems then before

The pc will boot up the device will show a white light but the device will display a black screen on my monitor. Since having 2 monitors I have to either restart my pc to get something to show or just keep unplugging and replugging cables to get it to work. Once I get it to eventually show (after 20-30mins) and I head into the display settings the monitor shows as a HD60x and capped at 60hz (will display up to 180hz and I have a 180hz monitor) but it says out of range. When trying this morning it hows the device as a 1080hdr device. I also look through on 4K capture utility and it shows the device but says no signal.

My device does go into a 3.0hub but I have tried it right to my pc and still having issues. Only have 1 usb 3.0 port on pc.

My goal is to just boot my pc and everything works as I’ve been battling these issues for 3-4 weeks now after being back and forth with support.

Pc/switch2/ps5 -> hdmi switcher ->capture card -> monitor. I have always had a switcher on the device and it’s worked for years.

Anyone have any ideas. Hopefully someone can help me.

[past basin]

You might have always had the HDMI switch, but you didn't always have the Switch 2. First step in testing a setup like this is to remove any adapters, hubs or switches - especially if that switcher doesn't match the HDMI 2.0 spec of the Switch 2 output, since the Switch 2 has proven to be extremely picky about things like EDID modes that a HDMI switch can affect.

Solid red light indicates a signal issue - either something like HDCP, or out of spec, and a HDMI switch could cause that since many affect EDID detection - it's one of the reasons they're not officially supported (which is to say you can use them but any time you have issues one of your first steps is going to be to remove the HDMI switch from the setup for testing as it's known they can cause compatibiity problems and mileage varies between setups and the switch used). You should also confirm for the PS5 that HDCP didn't get reenabled during a system update.

If you replaced an older HD60 X with a newer one, check that you have the connections correct - there's one revision where the HDMI IN and OUT ports have swapped positions (though they're labelled correctly). This would explain getting a white signal, since white light indicates power, but no detected HDMI signal.

Given that you're setting the device as 1080hdr, you've also likely been messing with EDID settings. Given you're not getting video on screen, set that back to Input EDID Mode "Display" for compatibility

[past basin]

It would help a lot to know what actual card you're trying to use it with. As well as some info on the computer (eg mac, PC, specs), and what app you're trying to record with. What specific issues are you running into here?

[hard aspen]

hmm ok. so ill try without the hdmi switcher. is there a reason why on launch i have to unplug replug and restrat the device so many times to get it to work?

[past basin]

Usually that's indicating some sort of EDID negotiation issue and it's only every working because it eventually bugs out and falls back to something that works

[hard aspen]

I am at work ATm so i cant really do tests but if i were to remove the HDMI switcher and it still not work what would i do?

[past basin]

Depends on the error, but as mentioned also try changing the Input EDID modes

[hard aspen]

ok just got someone to check it it is on display for EDID settings. I will play around with the switcher but i dont have much hope. lets hope i can try and fix...

[lone steeple]

so i have a elgato 4K60 Pro. the internal card. ive been using the 4k capture utility and im just not getting any signal at all. my pc does recognize the capture card but when i plug my Switch 2 to the card i cant see or hear anything. and here are my specs.
Processor AMD Ryzen 9 5950X 16-Core Processor 3.40 GHz
Installed RAM 16.0 GB
Storage 233 GB SSD Samsung SSD 980 PRO 250GB, 3.64 TB HDD WDC WD4005FZBX-00K5WB0, 7.28 TB SSD WD_BLACK SN850X 8000GB
Graphics Card NVIDIA GeForce RTX 3090 (24 GB)

[unborn jacinth]

Is there any way to get no input delay if I'm playing directly off of the 4K capture program? i have the HD60X and I always notice it... i'm using all the original cables too

[past basin]

No - there's alwasy delay because it takes time to convert from HDMI to something the computer can use, then for your computer to redraw it on screen. You might be able to get less delay using a different app like Elgato Studio, or even a faster computer, but there's always going to be some

[past basin]

4K60 Pro, or 4K60 Pro Mk2? Is there a source signal listed in 4KCU in the top right when things are connected?

[dapper parcel]

Hey y’all 👋🏿 I have a quick question about OBS canvas setting with the 4K X and I can’t seem to find a simple clear answer.

My setup chain is: Sony TV 4K/120/VRR -> PS5/XSX/Switch 2 -> 4K X -> PC to capture, record and stream to Twitch.

My question is what would be the ideal Base Canvas Resolution & Output Resolution? Do I even need to touch it or I’m good with the default 1080 setting?

[lone steeple]

Mk2 and no there isnt a source signal in the top right

[past basin]

You should be good at 1080 for most things - but your base canvas sets your actual video output resolution, so if you want to record in higher res turn it up. Keep in mind if you're streaming the service you're using may only support certain sizes too

[past basin]

If 4K Capture Utility isn't showing a source in the top right of the app at all, we get to try to figure out if the issue is the card, the cable, or the switch 2 / dock. Does the Switch 2 and dock work conencted straight to a TV or monitor? Do you have anything else you can try to record with the capture card, and if so does that record correctly? Is the cable you're using known to work - eg if you use it between a TV and the Switch 2?

[dapper parcel]

Thank you 🙏🏿

[lone steeple]

so i tried connecting my switch 2 to my monitor but its not showing up. but i did the same thing earlier with my ps5, connected it straight from the console to the monitor and i was able to get video. so im thinking its something with the switch

[past basin]

It could be - possibly video settings or even an issue with the dock

I've occasionally seen folks hit issues with the switch 1 dock HDMI output - makes it hard to diagnose since the switch otherwise works fine. Might be the included cable too if you're not using the same cable you did with the PS5

[lone steeple]

yeah because when you have the switch 2 connected to a TV/monitor when you dock it its supposed have that green light on at the bottom of it right?

[past basin]

Probably? That's how the Swtich 1 worked. I've honestly been so busy lately my own Switch 2 is still sealed.

But that might just be power - unsure if it also reflects HDMI state

[lone steeple]

ahh ok. yeah this has been exhausting lol. just trying to figure this out. i swear ive tried everything in the book. every possible solution and i just cant get this to work

[past basin]

If there is a problem with the dock that would at least confirm why it's not working

[lone steeple]

yeah. but i mean the dock is charging the switch when i put it on there so idk

[past basin]

I meant more if the dock has issues with HDMI out - you said it wasn't working with the TV direclty either, right?

[lone steeple]

right. just no signal at all

[opal ledge]

This is happening even though I followed the video tutorial

[unborn idol]

Hey guys, I need help badly. I've tried to figure this out on my own and nothing I try (including following every elgato HD60X audio ps5 capture tutorial with chatlink pro on OBS) is working. All that pops up in videos and stream is audio static. Visuals are fine.

[viral frigate]

I buyed the amazon cable
It didn't work and still the same

[opal ledge]

Put a ticket since apparently I'm the only one that has this issue

[past basin]

What specifically is the issue? If it's just that there's no video in OBS it's because you already have it open in Studio. Only one app at a time can use the card. Close both and restart OBS

[opal ledge]

I'm dumb

[opal ledge]

Thanks

[past basin]

No worries, trips a lot of people up. Glad it's working

[past basin]

Did you confirm it was a USB 2.0 / 480 Mbps cable before buying it? You only ever sent me a picture, iirc. It could have been a USB 1 cable which would be too slow

[viral frigate]

yes i confirmed that

https://www.amazon.com.mx/Amazon-Basics-macho-computadora-personal/dp/B00NH13S44/ref=asc_df_B00NH13S44?mcid=b21cec5e400c31299e17e716d5dfdb8a&tag=gledskshopmx-20&linkCode=df0&hvadid=709862136948&hvpos=&hvnetw=g&hvrand=8717422692709996180&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1010091&hvtargid=pla-299575812713&psc=1&language=es_MX&gad_source=1

[past basin]

Given you've tried drivers, other ports and a new cable, that card may have failed - any card that uses the 2.0 connection would be pretty old at this point. But we've gone through most ot the troubleshooting for it - if you could borrow another computer to try it on that'd give you an idea if it's working at all or not

[viral frigate]

i tried already with my old pc and still the same

[past basin]

Yeah, it's probably gone if you're getting the same issue on two different PCs, with different cables, and you already check that there's no dirt or damage to the port

[hard aspen]

ok so i tested it without the HDMI switcher & without the USB 3.0 hub and still booting to black screen on monitor. EDID is display as well

[past basin]

With both the PS5 and the Switch 2?

[hard aspen]

yeah!

[past basin]

You said the Switch wasn't working direct to TV earlier - does the PS5?

Maybe the TV is on the wrong input or in the wrong mode

[hard aspen]

switch works direct to monitor ps5 works direct to monitor, when throggh new capture card they dont work. unless i plug , replug restart my pc multiple times.

i am using the braided cable that comes with the device, i have a high speec C to C cable and that dosent work either

[timber patio]

I'm using hd60x on macos, when I download and open the capture card utility it is just this screen, I don't have any buttons for the video capture. Video capture is working as I can get my video and audio streams on quicktime or obs

[slender ivy]

Anyone having a issue where your capture card won't clone to your Primary screen? Every time I do it, it reverts back. I never had this issue until now. I use the HD60 S

[dusty berry]

I'm trying to use the Elgato HD60 X with my PS5. I get video but no audio in OBS. Any recommendations? OBS discord is no help.

[dusty berry]

Seems like I need to have Desktop enabled for it but it capture all my computer sounds.

[unborn idol]

You might have to switch everything to an HDMI output

Both through the sound area in PS5 and through OBS. Analog didn't work with my setup even though I had a chatlink pro. No one in any server or reddit was able to help me either so this is the solution.

[dusty berry]

I'm not using my chatlink pro because I would love to have music and other stuff in my headphones while I play. I have the Wave XLR too for my XLR mic and they don't mesh well together it seems.

OK, so now I have game video and audio after switching the PS5 to HDMI, now I have no PC sounds lol

[dusty berry]

@unborn idol it seems you may be doing what I am attempting to do. I want to stream on YouTube or whatever. I only want my mic to come through as well as the PS5 game and audio. I want to be able to be on a Discord call with friends that don't play games with me and listen to music and want none of that to come through the stream. I also (probably don't need it) got a Wave XLR to control the volume of my voice, discord and music. I was using a Presonus Audio Go box for my mic for now, but I don't want to have to change cables all the time, since I use the Presonus for Work.

[past basin]

That is correct - that app is only for configuration of the capture card, the few settings that you cannot set with other apps. Generally te card is expected ot be used with apps like Quicktime or OBS on mac - though there is a new app in beta called Elgato Studio that's available for testing on mac (https://www.elgato.com/s/beta - don't forget to click the mac filter on the upper right).

[past basin]

There's someone up with the latest NVidia drivers and/or a related Windows Update it seems where screen mirroring (not just with capture cards) is currently broken on some systems. I've seen them about some places soliciting feedback so they can resolve the issue (see https://forms.gle/kJ9Bqcaicvjb82SdA and https://nvidia.custhelp.com/app/answers/detail/a_id/3141/~/how-to-provide-valuable-feedback-to-nvidia ). If it was working before and is just self reverting now, odds are that's what's up. I've not yet seen a consistent fix short of a system wipe and reload - some people switch to the Studio driver, some people do a whole roll back to a restore point, some people have no luck at all a the moment fixing it.

As an alternative workaround while they're sorting it out you can use an OBS fullscreen projector on your gaming PC to send things to the card's virtual display while it's in extended mode.

[past basin]

Is the audio indicator for your capture card moving in OBS? By default OBS adds new audio sources with audio monitoring (what you hear) muted in case you hear them elsewhere. If the audio indicator on the panel is moving and you just don't hear it go to the Advanced Audio Properties in the edit menu (or the gear icon on the audio panel) and set the card's monitor option to Monitor and Output (output is what your stream or recording hears, by default it'll be output only so switch it to have both and you should be able to hear it too).

If you're using Wave Link with your Wave XLR you could also route the card through that and add your stream mix to OBS instead

(just remember to mute the card in OBS if you do that do you don't double up)

[dusty berry]

I am not messing with the Wave for now. I can hear audio and my mic in OBS now. Do I need to create different tracks or channels for my discord and music so it's not on my stream or recording too?

[past basin]

There's one track in OBS that's not included in VODs if that's what you're looking for. I know it's there but don't remember how to set it up.
If you don't want your Discord in there I just wouldn't add it to OBS. As long as you're adding your apps via app capture, or sending them to a specific device you do output capture on, it shouldn't include the Discrod (unless you're using the default catch all Desktop Audio , which you'll need to remove to be able to exclude things)

[dusty berry]

I did remove the desktop audio because it was picking up everything. I started to add discord to OBS but I think the desktop audio is what was grabbing all the stuff and adding it to the stream. Now, I just have PS5 game audio, video and my own voice, which is what I want.

[dusty berry]

Lord, my mic is picking up everything though, the wife, dogs, ugh.

[crisp crown]

Wave's Voice Focus should be able to get rid of that issue (correct me if I'm wrong)

[dusty berry]

I am not using WAVE at the moment. I am using a Samson Condenser mic with a Presonus Audio Go box

and I only get audio in the left ear lmao

[crisp crown]

sorry I don't have the knowledge to help with that

[past basin]

Most mics are mono only. A lot of interfaces with more than one input will use a pair of channels and send it across as stereo with one input on each side - if you only have one input, your mic on this case it winds up being one ear only. I'm pretty sure OBS has an option to force mono somewhere that will fix that, but not at home to check the PC at the moment to tell where

[dull dragon]

Do I do it

[dull dragon]

Spoiler : I did it

[tribal vapor]

Right now the elgato 4k x or any for that fact do not work with madvr in pot player. I wish they would fix it or admit they have no interest and take the lie off the website.

[past basin]

Do they claim it will? I've never even heard of those things let alone seen them mentioned anywhere on the site

What actual issue do you hit trying to set it up?

Wait this looks like video playback and processing - make sure you're not trying to use it with HDCP protected content. HDCP content will not play out over a capture card by design - it's literally made to prevent things like that.

[tribal vapor]

https://help.elgato.com/hc/en-us/articles/360032192672-Elgato-Game-Capture-4K60-Pro-MK-2-Playback-HDR-Video-Using-Potplayer

[past basin]

That's 4K60 Pro Mk2 - that's a driver based DirectShow driven card, not a UVC card like 4K X.

The PCIe cards also tend to support more options that the USB ones do not

You might want to check with #official-tech-support to see if 4K X can even do what you're trying here since both the hardware and drivers are very different between those cards

[tribal vapor]

Might just be looking at getting an avermedia card at this point. But I like the points about the direct show drivers you brought up.

I have an open case with tech support

I didn't know that the 4k x wasn't direct show driven.

[past basin]

Yeah the DirectShow differences comes up sometimes - eg Riot games anti cheat blocks Directshow while running, so if you try to run a DirectShow card while the game is up for some reason it'll be blocked. The UVC cards won't. Though generally you should be doing that on a different PC in a dual PC setup anyway . . .but still.
The DirectShow cards also tend to support Multi-app so you can use them with more than one program at a time, while the UVC rely on the OS drivers and generally can't do that

All the USB cards since HD60 S+ are UVC though

HD60 S and earlier USB cards were Directshow

[tribal vapor]

I gotcha any chance they will release another card this year

[past basin]

Unlikely - 4K Pro and 4K X are only around 17 months old. There's been no real tech updates since then (that are consumer affordable anyway). Though they did catch many of us offguard with Neo, so who knows

[tribal vapor]

Yeah, just looking for a good direct show card that works with madvr without buying a black magic card for $800

[past basin]

Fair. I do see a couple posts where people got the 4K X kinda working, then not working. It's possible that might still be a salvagable situation, but it's not something I'd know how to sort out (or am able to confirm is even possible). Hopefully support is more familiar with the product

[shadow idol]

i have a problem i have elgato plugged in right and everything and my obs i cant hear with my ps5 only my headset works or the elgato works never both when i change the output device on my ps5 settings

do i need to buy something else

[autumn fjord]

I bought the HD 60x because it was on sale today and besides capturing my consoles I want to capture my Android tablet. So I'm just wondering if anyone can recommend a decent yet not overly expensive cable to plug into my Samsung tablet which is USBC that would work with the hd60x

[shadow idol]

monoprice ultra-compact usb-c 3.2 gen2 cable with 10 gbps

is what my friend used for ur use

i think he got in in amazon

[past basin]

I think they're actually looking for a USB-C to HDMI adapter since they want to capture the tablet.

[past basin]

Check first that your tablet is actually capable of video over USB-C, as not all are (eg Google Pixel devices all lack it). Samsung probably has it if it's recent. But you'd need a HDMI to USB-C adpater if you wanted to capture the tablet's screen to the capture card, sicne the capture card takes HDMI IN only.

[past basin]

Yes, PS5 mutes HDMI when a headset is attached and if you force it back on it mutes headset (execpt for voice which is always headset when one is plugged in). You'll want something like Chat Link Pro so you an split the headset output for capture instead.

[shadow idol]

would an audio extractor work

[past basin]

If the headset is no longer connected to the PS5, and instead through the extractor, yes

[shadow idol]

i have a steel series nova 7

[shadow idol]

wait but can i still use the ps5 audio settings that is has

like the new audio focus settings

[mighty bolt]

i am on xbox and i have the HD60x. I didnt buy a chatlink but i am using a 3.5mm male trrs y splitter that leads to two female inputs. then a 3.5mm trs running from one female input into the elgato. In Obs i can record Xbox disxord audio however, my friends in call cannot hear me at all. My headset has a mic so i have no idea what the issue could be other than maybe settings or the fact i dont have an actual chat link. (idk if it will change much but im recording on a macbook pro)

[autumn fjord]

Guess my tablet don't work then

[past basin]

That depends on the tablet, check if it supports USB-C video out (aka DP Alt mode)

[past basin]

The jack on the capture card is only TRS, it's not designed to take a mic (for similar reasons that Chat Link Pro doesn't split the mic, only the audio out from the console, i'd imagine)

[mighty bolt]

well the one i have going into the capture card is trs

its just the splitter thats plugged into my controller that is trrs

[past basin]

Then there's no mic wire in that cable anyway if it's only TRS

That said splitting a headset mic without some sort of amp is generally a bad idea anyway since mic voltage is so much lower than line voltage. Runs the risk of distortion or volume issues

That's part of why Chat Link doesn't split the mic

If you want to split the headset mic you'll usually want a powered device like a mixamp or mixer that can actually boost it enough to be split without issue

[mighty bolt]

so then my best bet is to just get a chat link pro

that would fix the issue of my headset mic not going through to my call

[past basin]

No, Chat Link Pro is unpowered - as I mentioned it won't split the headset either

It splits audio from the console, not the mic going into it

Oh wait

It would let it go tot he console yes

Just not the PC

(Since it maintains TRRS thruogh to the console connection, but only TRS to the PC)

For the PC side most folks add an additional mic (usually with better quality than a headset one anyway) to mix their voice back in

[mighty bolt]

so then what should i do to fix my issue. Im trying to record to obs and right now audio is being output from my console and i can hear and record their audio. I would also like to record mine, but i cannot even get my headset mic audio to work in my voice call on xbox.

sorry if i seem kinda inept i'm pretty new to all this

[past basin]

A Chat Link Pro with an additional mic for the PC would work (and it's Prime Day sales week so a good time to get a mic like Wave Neo if you need one) would work.
Alternatively a solution like an Astro MixAMP TR (Xbox version - Xbox has a lockout chip so any USB audio device you use with it needs to be an Xbox version or tagged with designed for Xbox), or something like Steelseries GameDAC Gen 2. Personally I use a Steelseries Arctis Nova Pro Wireless Xbxo verison. These sort of solutions have a stream output on the base station that you can feed to the capture card with an aux cable (and usually a ground loop isolator).

Depending on what you need with the Xbox you can also configure it to split official party chat, and game audio in the audio settings - this lets you bypass needing andy of it (though it only works for main game audio and official party chat - not things like in game voice chats like proximity or lobby, or on console discord, nor would it split the mic so you could use it to get your voice in the mix either).

[mighty bolt]

okay okay thank you

have a good day!!

[past basin]

Good luck with it!

[feral umbra]

can anyone help me figure out why my elgato doesnt pick up audio

[past basin]

That's not really enough info. I know you mentioned you're capturing a PS5 over in general, but what sort of computer are you working with, what app are you using with the capture card, and is there any headset or anything invovled here?

[feral umbra]

everything was working until i upgraded my pc last week

im using a ps5 with astro A50s i use to just output the audio to HDMI instead of Headset. I haev the HD60X

ive tried changing the audio setting on the ultlity program to analog

i just tried to reconnect my ps4 and the elgato doesnt detect it. i simply switched HDMI (ps5 was working)

[past basin]

If you switched the PS5 to HDMI audio the capture app needs to have the card set to HDMI too. What version of the A50's are you using here? As far as I know only the A50 X does HDMI audio - are you using an Extractor or the Astro HDMI to Optical adapter or something? Did the audio work fine in the headset?

[feral umbra]

the optical adapter that AStro came out with when the ps5 released

i get audio through the headset but on obs my elgato audio level does not move

[past basin]

Make sure the Astro adapter is between the capture card and display on the HDMI OUT side of the card, not the in side. iirc it doesn't pass through the audio - but the card will so putting it on the other side lets you get the audio to the card first

[feral umbra]

i never touched the wires tho

it should all be connected properly

[past basin]

When you upgraded the PC did you reinstall things?

Like, is this a fresh install of Windows?

[feral umbra]

yes i had to reintall windows and upgraded from windows 10 to windows 11

could it be an software im missing for the audio to go through?

[past basin]

I was thinking more it might just be the OBS audio monitoring. Is the volume indicator for the card moving and you just can't hear it by any chance?

[feral umbra]

i have no idea how to check that tbh

[past basin]

If so, OBS adds new audio with audio monitoring (the copy you hear) off, in case you already hear it. So if you reinstalled that would be reset to output only (stream and recording would hear it but not you). If that's what happened change the monitor option for the capture card in the advanced audio settings under the edit menu

Set it to Monitor and Output

[feral umbra]

on obs no, and on the elgato software idk how to check it

[past basin]

Which capture card are you using, and which Elgato application (Game Capture HD, 4K Capture Utility, or Elgato Studio)?

The setting for OBS would only apply to OBS

not the other apps

[feral umbra]

4k capture utility i think i use to have game capture HD

and the HD60x

[past basin]

Check that the capture card isn't turned down or muted - press Windows Key + R , type mmsys.cpl in the box that comes up and press OK. Go to the recording tab there, find the capture card and check properties. On the levels tab make sure it's turned up and not muted

Also there's no audio at all right? I've also seen the card get voice cancellation applied to it by various other apps where you wind up hearing voices and nothing else as a result

[feral umbra]

see on the elgato mixer there not even a line

[past basin]

And you don't get anything even voice from the console right? Try going to the advanced tab there on the windows audio properties, turn off the ability for apps to take exclusive control of the device and restart

If you see anything about enchancements listed turn that off too

(that may not be there depending on the version of windows)

[feral umbra]

i heard the audio on my headset/monitor but nothing comes through to obs

[past basin]

I got that - I wanted to confirm no voices like NPC voices either, in case there was noise cancellation getting applied to the card - that's designed to still let voice through

[feral umbra]

ahh

yea no nothing

ok i turned that setting off

should i restart the App/unplug the elgato or restart the pc?

[past basin]

Restart the whole PC. We basically want to foce any apps that might already have had exclusive control of the card's audio to let it go - easiest way to do that is restart the PC

[feral umbra]

ok let me try that

still nothing

[past basin]

Remove the Astro from the equation and hook it right to the PS5 - we want to rule out some potential issues there

[feral umbra]

sorry how do u want me to do it

[past basin]

Remove the headset basically

[feral umbra]

like the astro adapter?

[past basin]

yes

I want a direct connection between the console and the capture card so we can rule out interference

[feral umbra]

i didnt make a difference

OBS doesnt pick up any audio but i can hear it through my monitor

its got to be obs then

[past basin]

What about one of the Elgato apps? Either of those gettng audio?

[feral umbra]

idk how to check tho

the ulitity app sometimes wokrs

[past basin]

run one of them and see if you can hear it basically

[feral umbra]

ive been getting this msg a lot (i have obs open rn)

[past basin]

don't run it and OBS at the same time

only one app can use the card at a time

[feral umbra]

ok

same msg appeared

[past basin]

Run this https://www.uwe-sieber.de/usbtreeview_e.html USB Tree view, click the card on the left and confirm if on the right side you get three speeds in the summary that are all Superspeed or better

[feral umbra]

would it be easier to hop in a vc?

[feral umbra]

not sure what im clicking on this site

[past basin]

the download link at the top

[feral umbra]

then click what

im downloading the x64

[past basin]

Find your capture card there and click on it

Then check the right side for the device, port and connetion speeds

[feral umbra]

im on the elgato hd60x audio but idk what other port speed u were talking about

[tribal vapor]

Does the GC553G2 use a direct show drivers?

[past basin]

Click one up from that

That's the same device. Click the one up on the left - the composite device

[feral umbra]

my bad sent the wrong image

[past basin]

I meant the one up in the tree, not the one directly up sorry. The composite device

The fact it's using that name is an indication of a possible connection issue

[feral umbra]

sorry which one?

[past basin]

The on above the one you're on, the one up a level in the tree

The composite device

[feral umbra]

the razer usb?

thats my mic no?

[past basin]

The composite device

[feral umbra]

ohh

and im looking for what on the right side?

[past basin]

Speed esction

yeah

You have a conenction issue where the card is only getting a USB 2.0 connection

(aka High Speed - it should be showing SuperSpeed or higher)

[feral umbra]

its plugged into a Red USB port

[past basin]

yeah the companion port warning generally indicates it's a 3.x port

Most likely cause is cable

Though if you're using any adapters, hubs or docks you should remove them

[feral umbra]

connected to the elgato?

[past basin]

Cable didn't get mixed up when you disconnected things during the upgrade did it?

[feral umbra]

i disconnected the astro adapter

no no no

i simply unplugged my power stuff from the pc

the elgato wasnt touched

[past basin]

This is a USB issue, not HDMI. The cable between the Capture Card and the PC

[feral umbra]

so trying a new USB might fix it?

would that be the case for the audio just not working tho

because i still get a picutre

but it use to flicker at time

[past basin]

Yes, try another port, and if that doesn't work try another cable - it has to be a USB 3.0 / 5 Gbps or faster cable though

[feral umbra]

i thought it was a pc issue

okok ill try that and see if it works

would have to be another day i dont have another cordf

and i tried switched my USB port before and i didnt get audio

[past basin]

Yeah - if it's getting USB 2.0 bandwidth for some reason, it's possible the video is using too much data for the audio to work too

[feral umbra]

and again that would still be a cable connection issue?

[slender tundra]

4kx with usb c gen 2x2 port I noticed it keeps disconnecting is the use of this port supported?

[past basin]

Most likely the cable, but not 100% guaranteed.

[past basin]

Should in theory be fine. Check for updated firmware on the card, and update BIOS/UEFI for the PC. Can also be a good idea to check for USB/chipset driver updates.

May also have to disable power saving on the USB controller if it comes to it - that can cause a disconnect if it puts the port to sleep in error

[slender tundra]

thank you

[hard aspen]

what should the EDID settings be? i have having some signal handoff issues where the device will boot the monitor black until i give it another signal then it will display

[lapis prawn]

Sorry for the question but I have a problem with my capture card audio and I can’t find any solution yet…even though I have submitted a ticket to elgato and this problem has been not solved for more than 3 weeks

I can’t find any solution yet to the audio skipping parts when I am streaming

[dull dragon]

I've just pluged in my camlink 4k and I feel like it looks worse lol

than just it over USB

https://i.cubityfir.st/Camera_Hub_wHdbr5aARa.png

this just looks worse

And autofocus isn't working as I would expect

oh

changing it from Photo mode to Video mode helped a LOT - I forgot that USB mode does that by default

[past basin]

Cam Link quetsions usually go in #camera-prompter channel. But what specifically is the issue you're seeing when switching modes? Do you have an original sample to compare with? I'd also check that your camera is still set to use the same resolution in it's menus for HDMI Out, as it uses over USB mode.

[warped ledge]

Camlink should be in #camera-prompter

[warped ledge]

Jinx!!!

[dull dragon]

https://i.cubityfir.st/Discord_wJmEOQl2wR.png

lol - it's an understandable mistake I'd like to think

[past basin]

Display is usually the most compatible, but if you're hitting issues, try Internal and see if that helps. Display pulls EDID from your monitor (so ideally the monitor should be powered on, or sleeping so it can provide an EDID during this phase, not shut down when you start things). Input EDID mode Internal uses the card's EDID modes instead - it can result in mismatch with things not working with the monitor. Merged uses both. If you're having compatibilty problems you may want to try all three and see which works best. If it comes to it you can also lock it into a specific resolution on Internal mode for compatibility (set to match the monitor) by setting the bottom option there.

[past basin]

Yeah, it comes up somewhat often - but the main idea is the Cam Link use the Camera Hub software in most cases I think, so it's more paired up by app (with the exception of CamLink Pro that I think is just lumped with the other cam links)

[past basin]

If you're only hitting audio issues when you're streaming, you may want to check with support for your streaming app. What are you using to stream? What capture card are you using? What sort of computer? What sort of device are you capturing, and what platform are you trying to stream to where you hit the noise? Do you get the same audio issues on recording that you do on streaming?

[neat ivy]

hi, I stream using a Pc with an Elgato 4k pro capture card, to capture PS5 gameplay. I have an issue where my monitor will turn off and on repeatedly. With some games its random during gameplay and with others its only when I open the settings. This only happens when im trying to stream or record, whenever I play and dont stream or record, the monitor works perfectly fine. I am using two different HDMI cables. One that connects from the PS5 to the capture card to stream, and another that connects from the PS5 directly to the monitor if i'm just playing casually. This doesn't show up in OBS or in any of my footage its just on my end. Any Suggestions would be greatly appreciated. Thanks.

[bronze wyvern]

Need help getting to this screen? What program/software do I need. My elgato isnt showing up under display settings in windows 11. A buddy sent me this and said I need to get software

My monitors are the only thing showing in "advanced display"

[past basin]

Both computers are Win 11? How are you hooking the card up to the gaming PC - passthrough with the GPU going to the card, then the HDMI out going to the screen, or via cloned setup with monitor going to one port, card to another, and HDMI port empty

[bronze wyvern]

Hdmi going to the gpu and another going to the monitor

[past basin]

And you don't see the 4K X in display settings?

wait

HDMI going From the card to the GPU and then another to the monitor? So both HDMI ports int he card are used?

That's a passthrough setup - the card won't show up as it's own screen in that setup, it'll piggy back on the monitor signal essentially

[bronze wyvern]

So how do I get it to show up in display

Both hdmi ports are being used on the elgato

One is coming from the gpu to the capture card and the other is going from my monitor to the capture card.

@past basin

That's how I have it setup

[past basin]

It isn't supposed to show up when connected like that

Unless you go changing the EDID mode, the computer will see the monitor and the capture card just splits that signal instead of needing it's own

[bronze wyvern]

So how does one change the edid mode?

Im trying to replicate his setup

[past basin]

Are you having compatibility issues? Generally you only change EDID modes if you have some sort of technical issue

[bronze wyvern]

Yes, what software do I need to do it

[past basin]

4K Capture Utility from the first screenshot you sent

[bronze wyvern]

Is that only for Mac?

[past basin]

No, it's only for Windows

[bronze wyvern]

Can you drop a link here so I can get it when I get off work

[past basin]

Mac users would use Capture Device Utility or the Elgato Studio Beta

it's on the main Elgato Downloads page - https://www.elgato.com/downloads

[bronze wyvern]

That one?

[past basin]

Yes

[bronze wyvern]

Alr sweet

[past basin]

Why are you changing the EDID mode though? What's the issue you were hitting?

[bronze wyvern]

Appreciate you

[past basin]

Because changing it can also affect compatilbility with your monitor

[quick oriole]

i got a question for yall, i have a 4k60 pro. when i plug my playstation in to the in and put my monitor to the out side its not reading my monitor

im only tryin to run 2k 120 hz

[lapis prawn]

Thanks and I did that and I opened a case with my ticket . I provide everything but without any solution

[jaunty elm]

Elgato Studio came out of beta so it’s only wave link beta and stream deck beta jsyk (Just So You Know)

[past basin]

Ticket to who? Who's capture app are you using to stream? None of the current Elgato apps support streaming so who did you send the ticket to for support of the streaming app?

If you're still looking for help here there were a whole bunch of questions I had there that you haven't clarified

[lapis prawn]

Ticket to say my problem to elgato/to open a case for my problem and what I have faced so far. I use the 4k capture app and the obs(for streaming) but also I tested with another one that elgato told me about and still the result was negative. So I send my ticket to the company about my product of HD60X and I explained everything and since then I did follow their instructions but the problem remains

[lapis prawn]

They asked me about my specs and I did try multiple things

[past basin]

Oh you're getting it in 4K Capture Utility too? So it's not just when you're streaming but also in local recording then. Yeah that changes the issue

[lapis prawn]

Yeah that’s correct

[past basin]

Did you have a clip anywhere with the audio problem? Some audio issues have a distinct sound that can help identify them

[lapis prawn]

You can listen it in the first seconds

My stream goes in that way from the beginning till the end

Which is very irritating from me and the chat

[past basin]

And the card is connected right to the PC, no hubs or adapters or docks right?

[lapis prawn]

Correct

[past basin]

What firmware version is on your capture card if you check in the device tab in 4K Capture Utility?

[lapis prawn]

The latest

It was also another thing that elgato told me to do

But it was that way from the beginning

[past basin]

And what actual card are you using?

[lapis prawn]

Because as I still remember it was said that fixed some things

Actual card? From elgato ?

[past basin]

yes, what model is the card

[lapis prawn]

HD60X

[past basin]

Okay, good that rules out a couple potential issues. They already have you try it on different USB ports to rule out interference? Eg moving it to a front case one instead of one on the back?

[lapis prawn]

Yeah

[past basin]

In OBS if you mute the card itself, and then add it again as an Audio Input Capture so it uses the card's audio interfaces for audio instead of pulling it with the video, does anything change?

[lapis prawn]

Nope

[past basin]

Are there any driver updates or BIOS/UEFI updates for your motherboard? That can sometimes affect USB audio sources

[lapis prawn]

I tried so many things the latest 20 days

[past basin]

(especially on AMD boards or those with the ASMedia chips)

[lapis prawn]

Everything is updated

[past basin]

Stright from the OEM site, not from Windows update right?

[lapis prawn]

I did that also

Yeah

[past basin]

And Windows Audio Enchancements aren't turned on?
What are you actually recording here - like a PS5, Xbox, etc? Whatever it is, is the audio set to Stereo or Linear PCM?

[lapis prawn]

Yeah they are off. Ps5 . It’s in the first preference hdmi I think from elgato if we are talking about the same

Or stereo

Ps5 and miniatures/building stuff

[past basin]

On PS5 it'd be called Linear PCM

[lapis prawn]

Hmm

On ps5 settings?

[past basin]

(though they might have also asked you to make sure it was set to 2 channel audio)

yeah, it's towawrds the bottom of hte audio settings on the PS5

If it's set to something like Dolby or a 3D format it can mess with the audio

[lapis prawn]

I am sure it’s in the first setting

If not I have to check this

[lapis prawn]

Can you elaborate here ?

[past basin]

USually if it wasn't it'd be more distorted than it is, but it might be worth checking since you've gone through most of the other hiccips

[past basin]

PS5 audio settings should show how many audio channels you're using - er, 2 or 5 in most cases

If it's stuck on 5 you get audio issues from dropped channels though that shows up more as missing audio than dropping bits

[lapis prawn]

I have to check and see

Because I saw the menu

But I don’t remember clearly

[lapis prawn]

PCM

[lapis prawn]

I can’t find it. Could it be only 1 for me ?

[past basin]

It's probably greyed out towards the top there somewhere - it's often set by the DID that comes from your display or receiver

[lapis prawn]

Nope I can’t find it

[stoic cobalt]

greetings , i am new to capture cards , i tried to follow the instructions on the elgato website but i run into this problem when using 4kcu. I own 4K Pro , installed it , i use only one hdmi cable from my gpu (3060ti) to the capture card input (i dont use the output, because i have another displayport cable connected from gpu to monitor). I have cloned elgato to my primary screen. Primary screen is running 2k144. The settings i have on 4kcu are : internal edid at 1440 and recording at 1440p60 with hdr unticked . I would appreciate any help

[lone crypt]

You should have the cloning other way around.
Set up your main display how you want it to look and perform.
Then assign the hdmi to capture card output to be a clone of the main display.

Nvidia GPUs can scale the duplicated display to whatever res and frame rate you capture at. In nvidia control panel.
(Or, they used to be able to. Nvidia drivers have lots of problems now and dupe displays seem to be having trouble for some)

If you have issues duplicating with nvidia, or you have an AMD GPU, I would recommend starting an instance of OBS on the game computer, canvas set to capture res and frame rate. Add one display capture source, for your main display, and then start a full screen preview to the capture card hdmi out.

This will work great and doesn’t incur any resource usage to speak of.
(I do this with vr gaming; where every frame and cpu cycle counts. It’s flawless)

[stoic cobalt]

sorry for the misunderstanding , i meant i have my main screen (primary) cloned to elgato. So should i get the cable from gpu to the capture card's output ?

these are my settings

[lone crypt]

Ah ok yes, that’s setup correctly. (It might get weird and restrict your frame rate or something if it was the card cloned to the display)

So that should be correct then.
GPU hdmi out to capture card input.
Now let me re-read your question; maybe I answered too fast….
Oh I see, I didn’t look at the picture closely. So there’s like a line sync issue of some kind.

Hmm this might be the nvidia driver problems. I’m not sure what the effect of it is.
But your setup as described should work fine.

I suggest turning off the duplicate display so your output to capture card is set to “extend desktop” as if it’s a second display.
Then do the OBS trick I described above to preview your display to the capture card

[stoic cobalt]

alright let me try , thank you

btw yes the issue is that it loses focus to the center and starts going crazy when i try to capture , the center moves to any location and some kind of overlapping takes place

[fossil hinge]

I just bought myself a new hd60x it’s not displaying

For my ps5

[native cape]

hey I have a hd60 x and it's paired up with my switch 2, and the display looks off compared to the display I'm getting out on my second monitor, anyway to fix this?

[native cape]

first off, just wanna make sure, is the capture card connected to power?

[stoic cobalt]

i think i did it correctly right ?

[lone crypt]

Yup!
And make the OBS canvas be the resolution and frame rate you want to capture, so it will project exactly what the capture card wants.
Does that picture look right on the capture card now?

[native cape]

interesting how that looks

[fossil hinge]

Oh nvm I fix it

[native cape]

i have the current version of obs installed and mine does not do that

[fossil hinge]

Do the display be like this?

It’s lagging a little bit

[native cape]

can you make it so we can see both monitors, its kinda hard to compare when its only one at a time

[fossil hinge]

Here

[stoic cobalt]

from the testing i did it didnt show any problems yet . I want to ask though , isnt it like i am not using the capture card at all ? like i could capture my display straight up . The only benefit is that i can capture from my 4kcu which obs could do too.

[native cape]

might have to edit stuff around

[native cape]

you are using the capture card to capture the display to OBS

[stoic cobalt]

i see

[lone crypt]

Umm. Do you not have a second computer?
The main reason to use a capture card instead of just using OBS to capture on the same computer is that the second computer can encode the video.

Do you have the 4k pro installed in the gaming computer, not a second recording computer?

If you are recording pc gameplay, and don’t have a second computer, there is essentially no reason to use a capture card at all. Just capture the game with OBS, if it’s all on the same computer anyway.

[stoic cobalt]

yes , i want to record another computer and this is the computer i want to record from (my previous computer) , it really seems to be doing ok now btw

really appreciate your help ,if anything goes wrong i will report it 🙂

[fossil hinge]

What setting I should do?

Please and thank you

[lone crypt]

Ah ok, good! I got confused a couple times in there.

Ok great! I’m going to presume this was the trouble nvidia is having lately. But this OBS preview solution is super solid and has the side benefit of allowing for other things like audio mixing to be done in OBS on the game computer also (if you don’t have a better way to mix audio already) so there’s some side benefit.

[fossil hinge]

Can you help me

It’s laggy

What do I need to?

[stoic cobalt]

yeah i dont understand what was wrong with the drivers , i tried to reinstall them . I also just figured i could do audio mixing there too so that helps quite a lot with organizing it

[lone crypt]

It’s delayed, but that’s always true with capture.
What is the problem? Both screens look smooth so I don’t see the lag.

[lone crypt]

I don’t think it’s a bad install, nvidia just can’t seem to ship a good driver now.
This generation is terrible.

Personally, I think it’s all because of the multi-frame generation crap. To get the latency down and try to sell MFG to us they took out the display buffer… and that’s when the black screens started and all the other problems since then. Trash drivers.

If you don’t have a 50 series and don’t need newer game support you could try rolling back to drivers that came out a year or two ago before any of this started. Or just… (leave it and have fun with games)

[stoic cobalt]

yeah idk whats better 😄

[stiff vault]

Can I get help with this plz

[past basin]

That's video encoder overload. What did you set your OBS up for for video encoding options?

And what are the specs of the computer?

[steel tinsel]

Hello! Hope all are doing awsome!

I have a question... How do i need to connect my capture card to stream my console (ps or nswitch2) to my pc?

[willow tendon]

For the frame skip after 17 seconds due to 59.94. I set my OBS Common FPS to 59.94 and my Elgato 4K Pro FPS to 59.94 NTSC. I'm still getting the frame skip. Do I need to set the Monitor to 59.94hz as well?

[lone crypt]

Elgato provides help pages and videos about this

[frigid jolt]

I keep getting this error from my hd60 s, im not using the cord that came from the box bc i misplaced it but i've tried other 3.0 cords and 3.1 cords which i seen work fine for others, i also get the no signal error sometimes even tho my ps5 is on, i've used many different cables, disconnected reconnected hdmi cables, read through 2 faqs and watched a lot of videos about this but nothings working can sum1 help?

my pc takes 2.0 connection but i have a 3.0 connector that takes 4 3.0 usb ports. i've connected the cable to that and it still shows the same error.

[past basin]

Try USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html
Click the card on the left side and you'll get a summary on the right side that has 3 speeds, port, device and connection - this will help narrow down where your isue is

[frigid jolt]

thats off for some reason it detects my 3.0 hub as a 2.0 which seems to be the issue

i did some research and the ports are blue which would mean its a 3.0 port

but it shows up as a 2.0 hub

[past basin]

All 3.0 hubs have a virtual 2.0 hub for backwards compatibility

[frigid jolt]

ahhhh

[past basin]

if your card is running in 2.0 mode for some reason it will likely show up on the 2.0 version

[frigid jolt]

i see

[frigid jolt]

well heres whats popping up for me based on this

[past basin]

Huh - there's no mention of the companion port on that port listing. Also have you tried bypassing (or at least restarting) the hub?

Generally if there cable is the issue the port speed should say something like high speed, but with a companion port offering SuperSpeed

That looks like a hub or PC port issue at a glance, withouth seeing the rest of it

[frigid jolt]

this is my entire page and whats popped up

[past basin]

hm. Let me update my USB Tree viewer and see if they changed that

[frigid jolt]

im not sure if using too many devices on my hub is the issue but it has 4 ports and i have my mouse and microphone connected (both work fine) including the hd60 s

[past basin]

It SAYS 2.1 which means a 3.0 hub in 2.0 mode. But it's also not listing port maximum speed with a companion port like it should in that case. I was expecting it to look like this:

wait

There's a TERMINUS 2.0 hub there between the card and the USB 2.1 root hub in the PC

Is the card plugged into a different external USB hub? If so it looks like that's only rated for 2.0 and is probably the slowdown

[frigid jolt]

so basically i tried to use a 3.1 cable (purple internal) on both my pc port and with the external hub, neither worked

so i looked around and found a usb to usb 3.0 cable

[past basin]

You mean USB-A to USB-C? The speed standard doesn't always match the connection

[frigid jolt]

and i had a usb to usb c adapter so i connected this cable to the adapter and then to the capture card

[frigid jolt]

yes exactly

i have the cable connected to the hub

the end of the cable's connected to the adapter which is connected to the capture card

[past basin]

Yeah, in this case whatever your mouse and I think Keyboard are plugged into there is reporting as a USB 2.0 Hub. Your capture card is in that, so it's getting bottlenecked

You're going to need to plug it into either the PC itself or a faster hub

[frigid jolt]

dang i see

well i do have a few other 3.0 usb hubs

[past basin]

Your Blackshark headset would probably work in the 2.0 hub if you want to swap the card and headset around too, for testing

[frigid jolt]

yeah everything works fine connected to the pc or the hub

but its just the capture card in particular

i either get that error about a 3.0 port or it just says no signal

[past basin]

It's likely the only thing there that requires USB 3.0 data rates, so it can handle the uncompressed video

Most PC devices don't even use most of 2.0's 480 Mbps, while a capture card can in some cases use up a full 5 Gbps of USB 3.0 (or more for newer ones), to handle the video

[frigid jolt]

ahhhhh i see

[past basin]

(this is the same reason It can be hard to find a proper USB 3.0 speed cable sometimes)

[frigid jolt]

yea

the hub seems to be the only problem

i already disabled hdcp on my ps5 so the console's not the problem

[past basin]

Yeah, looking at the report there it's going to cap your data speed too slow