capture-cards

[calm sluice]

without the capture card it works perfectly

[solemn plume]

Interesting. Unfortunately i dont know what else would be the issue or fix, but hopefully you can find a fix soon

[calm sluice]

thanks

[calm sluice]

Otherwise I will return the product to Elgato

This is the first time I'm not happy with Elgato

[craggy relic]

https://www.amazon.com/dp/B0BWT35QW8?ref=ppx_yo2ov_dt_b_fed_asin_title i have this card

[craggy relic]

do i have to connect my headset to the capture card or can i do it through the computer

[past basin]

That's not an Elgato capture card, we can't help you with that here. Contact their support or a more generic streaming community.
Generally you can listen through the computer, on the captured feed, but I've no idea how that particular card works since it's not one that we deal with here

[calm sluice]

I got it to work, I had to create a custom edid in elgato and match all the cru information to my screen on the elgato card

It was painful, but it worked

I also had to change a lot of things

It's a shame Elgato doesn't make it easy and automatic

[past basin]

It should have been - setting EDID input mode to "Display" is supposed to pass along the monitor's EDID without alterations so you don't have to duplicate it and load one in

I haven't had a chance to go back over your posts yet, since they came in just pas midnight my time sorry

[calm sluice]

elgato's HDMI passthrough port is really bad, so I think it can't see my screen since I'm not connected to that port

I use another HDMI port on my PC

[past basin]

Passthrough port shouldn't generally be bad - it's essentially a built in splitter. But if it was in merged or internal EDID modes it might have affected the output from the PC in a way the monitor didn't like

[calm sluice]

No, I have tried all EDID modes 🥲

And there was a big problem, when an app was full screen exclusive, it was even worse.

[calm sluice]

Now everything works, I hope it stays like this

[craggy relic]

sounds good

[native galleon]

I'm having an issue with my capture card where it will work fine but sometimes there is a crackling sound in the audio. I've tried it with my wii u first then my switch seeing if it was my wii u it wasent its was doing the same thing i even tried using the updated elgato steamer and obs to. And ive tried updating drivers and switching usb ports but that doesn't seem to fix the issue, Can i get some help please.

[past basin]

Which specific capture card is it? And is it just using HDMI audio? Does the problem come and go, or is it constant?

[craggy relic]

.

i cant hear my pc audio when connected to the capture card and when i connect my mic to the pc i cant hear my ps5 audio

[warped ledge]

If you’re doing dual PC, it shouldn’t be exclusive. It should be borderless full screen.

I’m glad you found a solution but just a heads up the way the cards are designed. It’s meant to be in borderless not exclusive.

You can do it in exclusive, but you’ll be getting the black screen flicker

And what I mean is it’ll go into a somewhat quick change and then revert to the game

[calm sluice]

Now it works perfectly even in exclusive mode

[dense kraken]

I am looking for ideas or suggestions for i am using an Elgato 4K X Capture Card to a PS5 there is a few seconds delay in the audio when i am using OBS to stream to YouTube. i just can not figure for the life of me how to fix this

[past basin]

If you're getting whole seconds of audio delay in OBS with the card, mute the card and add us again as an Audio Input Capture. OBS seems to have quirks when putting the audio though the video feed on some systems, but pulling it right from the card's audio interface seems to get around that

[dense kraken]

i will defenitly give that a try ty so very much

[tepid laurel]

after recent windows updates, I'm bsod'ing with DRIVER_VERIFIER_DETECTED_VIOLATION (c4)

MODULE_NAME: CY3014_X64  
IMAGE_NAME:  CY3014.X64.SYS  
SYMBOL_NAME: CY3014_X64+22e779  

anyone seen this? force uninstall, reinstall doesn't seem to resolve the issue

[warped ledge]

that's good, but if something updates, I'd suggest reaching out to #official-tech-support for anything custom on the EDID.

[tepid laurel]

(it's an HD60 X, detecting as HD60 S)

[tepid laurel]

resolved. disregard.

[echo nova]

someone can help me please its say's their are a problem with my cable but its not i tried everything

i have a hd60 s+

[lone crypt]

(If I’m interpreting the language correctly)
The usb port or cable is not 3.0 or faster.

[echo nova]

it is

i think its my usb port who is broken

yesterday it worked perfectly

[lone crypt]

Does unplugging and replugging help? Try different ports?
Try removing other devices (which might help if it’s running out of power delivery)

If you have a different cable to try, too. They can wear out or get dirt in them and make a bad connection.

[echo nova]

doesn't work :/

[warped ledge]

Are your bios and drivers for your motherboard updated, and are you using the USB port on your PC or are you using a USB hub?

[echo nova]

nah and im using the usb port on my pc

[warped ledge]

Depending on your motherboard, I know some bios were released recently last month. You might want to check and see if maybe it’s a drivers update or a bios update needed and then try again.

Also disable suspend USB on windows if you’re using windows

[echo nova]

everything is updated but its don't work...

Maybe the problem is the capture card?

[lone crypt]

way more likely that it's a port not acting right or a cable that either isn't 3.0 or is breaking.

download USB tree viewer and use that to visualize the connections on your computer so you can see how the device is actually connecting. that will confirm if the computer has a usb 3.0 connection to the device or not.

[echo nova]

i think its the cable

USB Version : 2.1 (USB 3.0 connected at HighSpeed)

[lone crypt]

Ah there, yeah. So 2.1 is not a usb spec, by the way. That suggests a cable misbehaving or a port misbehaving. You could make sure USB selective suspend is turned off and fast boot is turned off, but if it were either of those issues, usually unplug/replug will wake the port up. So I bet its cable. If the 3.0 pins aren't connecting it will fall back to 2.

[native galleon]

Im use the elgato hd60 X im using the normal legato 4k capture audio pass through to your headphones and the static is pretty much constant with any sound being made is staticy

[feral ember]

Hello, I am looking to use my Nintendo Switch 2 on my PC. I have a 1440p OLED HDR monitor, but I don’t actually want to stream my gameplay, just more so that I can play my switch on my PC with no visual deficits. What capture card would I need to do that between the 4K or the Pro?

[lone crypt]

That's not what capture cards are for; they add some latency and the capturing app's preview window will also add some of its own latency, so your game experience will be poor trying to play on the preview window.
The intended use for a capture card is to connect it's passthrough port to a display so you're playing in real time while the capture computer is "in the middle" doing the capture and streaming (with it's slight delay)

[feral ember]

I mean I did it with my normal nintendo switch but I think I understand what youre saying

Thanks

[lone crypt]

It’s not that it doesn’t work, it’s that you’ll be playing through some latency. how much depends on the system.
Easier might be a display with multiple inputs and just switch from computer to console

[hard roost]

Not sure if anyone has asked this yet.

But have been trying to get my audio working through obs and even through the 4k capture utility and I just can’t hear the ps5 audio with my elgato.

I have been working on trying to find a solution for the past 3 hours so any help is much appreciated

Edit: I streamed on it yesterday with no issues, but when I turned on my pc today it decided to not pick up any of the audio on my ps5

[feral ember]

Makes sense, I just was hoping to keep my audio through the same headset

[hard roost]

Fixed it. Just needed to reboot all of the apps.

[chilly abyss]

Brand new 4K X capture card. Audio doesn’t work

Works for about 15 seconds then audio cuts out completely

Can anyone help?

Please

[chilly abyss]

im losing my mind

[past basin]

What app are you using the card with, and does this audio issue happen in others? What are you capturing with the card, like a PS5, Xbox, etc? Does the audio cut out on both monitoring and recording/streaming or only one of the other?

[hard roost]

Reinstall everything is my advice

[tender relic]

The problem is that the orange color tells me I need an adapter for 3.0. They told me the best cable, unfortunately I do not have a USB-C port. I have used more than one SS cable without any benefit.

[eternal dawn]

quick ask
in obs, is everything okay here?

[acoustic nest]

Hello everyone, I am currently playing on ps5 using chiaki-ng for remote play. This works decent however, I would like to know how I can go about using my capture card instead of using chiaki-ng. I have heard that this method works a lot better, but I just don’t know how to set my capture card up to where I can still have my ps5 controller connected to my computer and still be able to play the game using console. If anyone knows how to do this, please DM me.

[native galleon]

.

[past basin]

These are just the driver settings -you shouldn't need to check anything in there except maybe hdmi/analog audio options usually. What are you looking for?

[past basin]

Missing a lot of info here - what issue are you hitting, what orange colour, what specific capture card, etc? Note that some USB 3.0 ports may have orange coloured slots if they support additional features like always on power, if that's what you're worried about.

[past basin]

Audio passthrough on this device is on the HDMI Port only. Pass through refers to audio and video that "passes through" the capture card to the HDMI out port, bypassing processing that can add additional delays. Do you mean you're listening to audio captured through the card in preview? What are you actually capturing with the capture card? If it's a console is the audio set to Linear PCM or Uncompressed Stereo? Formats like Dolby Digital won't work correctly.

[strong ingot]

Gameplay showing but not capture no I don’t have third party streaming softwares open

@past basin

[rough verge]

Trying to connect my elgato to a switch 2 but the screen is just all green and moving rapidly

[craggy relic]

Having an issue with the Elgato 4k Pro and the Nintendo Switch 2. It gives me the option only to output in 720p, 1080p, and 4k, but not 1440p.

bought this capture card to capture in 1440p, so this is super disappointing. when plugged directly into my monitor, it gives me 1440p output.

[rough verge]

how are you even able to show it on your pc?

Mine just can not stop showing like this

[craggy relic]

just seemed to work when I plugged it in thankfully

[rough verge]

Can i see your settings?

[craggy relic]

it's factory or default. this is a brand new capture card I haven't messed around with.

[craggy relic]

figured it out

[past basin]

What is your EDID input mode set to in 4K Capture Utility? And does the Switch 2 have a 1440p detection mode like the PS5?

oh?

[craggy relic]

set it to automatic in settings, and then changed EDID input to 1440p manually.

[rough verge]

my screen is still flashing green

[past basin]

That's outright saying it can't see your capture card. Note that passthrough only needs power so if there's an issue with the data conneciton it won't work for capture but can still pass a signal through. What actual capture card are you running there?

[rough verge]

my settings are reset and everything

[craggy relic]

is the cable the one the system came with?

[rough verge]

yes

[craggy relic]

which card?

try another device and see if that works, if it doesn't maybe the card isn't seated properly.

[past basin]

What capture card model do you have and what resolution is your Switch 2 currently set to? Green screen issues like that are usually (but not always) related to an internal capture card not having enough PCIe lanes to go above 1080p60

[rough verge]

elgato 4k60 pro mk.2

resolution on switch 2 is automatic

[past basin]

It can also be set manually - I know the Switch 1 had them in the TV settings. If your passthrough is working to get in there anyway. If not go into 4K Capture Utility for a moment and under the device tab try different Input EDID settings. In particular start with Internal, then set the bottom option to 1080p

Also has that capture card ever worked with other devices, and if so, at what resolution?

[rough verge]

i bever tweaked with anything with it, and i only used it for my switch oled before

[past basin]

switch OLED is limited to 1080p60. So it might be the PCIe lanes. Set the EDID input mode to Internal, set the bottom option to 1080p, and restart or reconect the console. If it looks right that way then odds are you don't have the full x4 PCIe lanes on the motherboard and the card will always bug out when you go above 1080p60

[dry ruin]

Hello friends, how are you? Can anyone help me? I am getting a no signal problem in my capture HD60 S card even though I have done everything. I have installed a new window. I have to update the new driver, but the no signal problem is not going away. Can anyone help me? What should I do about this?

[chilly wigeon]

Hi! I'm having problem with my HD60X I just bought today to stream my switch 2 to discord. I run it through obs using the video capture source and fullscreen project it which I will then stream to discord. For some reason when I go live on discord, the moment someone joins my stream to watch, it freezes the capture card and I have to plug it in and out, activate and deactivate, or even restart my pc to get it to work again. If someone could help me with this, that would be great!

[past basin]

What are you trying to capture with the HD60 S? And what resolution is it set to? Keep in mind HD60 S is an older card and cannot capture signals above 1080p at 60 Hz, and does not support HDR or VRR.

[past basin]

Discord doesn't always play nice with OBS for screen capture - does it still lock up if you use the Capture Device option in Discord's screen share settings instead?

[dry ruin]

@past basin Yes, this is my capture card so it is quite old but whatever I am doing, I am doing it at 1080p only. But I don't know why, I automatically shut it down while running at night and when I opened it in the morning, it is not starting. No signal, no signal, no signal, I renewed the window. I renewed the driver. I renewed everything.

[sour delta]

hey just wondering if anyone knows if i have to look at my console through the elgato app from my hd60 x?

[past basin]

You can use most capture apps like OBS, or you can also use the HDMI out on the card to link it to another monitor

[past basin]

What are you capturing with the card though?

[sour delta]

don’t i need to use the out on the card to go to my pc because i want to stream and have it set up the app jsut feels delayed

[past basin]

The out on the card is an Output, it goes to a montior ot TV, not the PC. PC is also an output - you don't want to link 2 outputs

The PC get's it's feed over USB or PCIe depending on the card you're using

[sour delta]

i put one in my xbox then the usbc into the card then the other side of that to the pc and then the out into my monitor

but i want to know if i have to have my pc on to see the xbox

[past basin]

Yes - PC has to be on to power trhe passthrough on the card, unless the PC has an always on USB port. You MAY be able to use a powered USB hub to power the card while the PC is off to work around that, but mileage may vary on that. Make sure the hub is the correct speed for the card if it comes to that

[sour delta]

alright so i can only see my xbox through the elgato app and my streaming app?

[past basin]

You can see it through whatever display you connect to the HDMI output on thec card

It's like a built in splitter

[sour delta]

alright thanks

[sour delta]

do i need anything for the card to capture the sound from my xbox or should it just do that

[proven drum]

my hd60 s wont work with my switch 2 at all

getting a black screen and static

its so over

tried with the old hdmi and it still wont work

liar

[past basin]

We've got users on the reddit confirming it works fine with HD60 S too

Make sure your switch has HDR and 120 Hz mode off

[proven drum]

oh

[past basin]

er switch 2, whatever it is

[proven drum]

ive not finished setting it up

im at the bit where it asks if i wanna connect to a tv

ill wait until i can get into the settings

[past basin]

Depends on what you want to capture. Xbox will let you capture game audio and party chat with just the console if you change a few settings in the audio setup. If you want on console discord or in game chats likx promity, you'll want a Chat Link Pro or other solution though

Vounteers are going to be in and out through the day so if you still have issues after turning those options off, drop back in

[marble quartz]

I'm having a small issue. I have the HD60 X, and I'm trying to capture the Switch 2. I can get visuals just fine, however I can't seem to capture Audio. It worked just fine with the Switch 1, and have been using it for months, however, I just can't seem to figure out how to capture specifically Switch 2 Audio. Any Ideas?

[proven drum]

is it staticy

[marble quartz]

It is non-present. Completely no Audio whatsoever

I have visuals, just no Audio

[proven drum]

WHAT THE DEVIL IT WORKS NOW OUT OF NOWHERE

ISOPOD.

[marble quartz]

We've narrowed down the issue. It seems that the switch isn't recognizing the Capture Card as a TV, I believe? This is on MacOS, to be clear

FIGURED IT OUT

This is Important, if your Switch 2 doesn't recognize your moniter as a TV, the Capture card will NOT capture Audio. You need to make sure your Switch 2 Dock recognizes your monitor as a TV

[past basin]

Glad to hear it - you got it sorted before I even got back from the store with my own unit

[marble quartz]

Now even I can help others who have the same issue!

[past basin]

[pale remnant]

I plan to buy an Elgato Game Capture 4k X to play on my nintendo and PS5 so that I can hear the PC sound in my headphones. I plan to play in an app that gives a preview on the PC. Is it cost effective with this card? I've heard that there is supposedly problematic lag/delay but I read from another forum that the 4k X has only 3 ms on preview.

[chilly wigeon]

It doesn’t but it also defaults to using my mic instead of the hd60s audio even when I change it

[past basin]

closer to 30ms I think so about 2-3 frames if you're playing at 60fps. I've played my original Switch through it plenty of times. It might be a problem if you're playing something really, reaction intense like a rhythm game, but can't say I've really noticed the latency outside that.
Do note that the modes that require MJPEG compression do have added latency where you'll feel it easily though. If you're using a 10 Gbps port you should be fine up through 4K60 with NV12 video formattting (the default), but the modes that require MJPEG (eg 4K120), will have added delay.

[past basin]

Just to check, when you were using it with OBS earlier, you were screen sharing OBS through discord, not trying to also stream the card at the same time, right? HD60 X is a UVC card and will only work with one app at a time

[pale remnant]

So following this logic, 1440p144 will have even less lag than 4k? Yup?

[past basin]

Depends on the setup - you could run 1440p144 through MJPEG if you wanted to (eg if you only had 5 Gbps USB port). But leaving it at standard NV12 should be fine (note NV12 won't carry HDR though, the card has limited mumber of modes that support HDR on capture, and capture includes the preview screen.) https://e.lga.to/4K_X_Resolutions has some more info on the modes the card can handle

[chilly wigeon]

Yeah I was either doing one or the other. I would like to do it through obs because I do stream sometimes to twitch as well when I'm on discord. I was trying to do a lot of different things to troubleshoot and it wouldn't work

[past basin]

Usually if you're projecting in OBS you can screencap the projector window with Discord. Sometimes you may have to turn off the standard preview in the main OBS to get Discord to select the right one though

[chilly wigeon]

I have done that as well

[past basin]

Try turning off hardware acceleration in the Discord video settings - sometimes that causes all manner of issues to.

[jaunty loom]

Hello, does anyone have an idea how to properly capture HDR screenshot/video using Elgato software?

They come out all messed up, using 4K Pro, the passthrough works fine

[past basin]

If you're using 4K Capture Utility, the video capture is just a matter of turning on HDR recording in the recording tab of settings. I believe this works for the screenshots too - though they'll come out in a diffrent HDR supporitng format when that option is set iirc

[burnt remnant]

hi! I'm just setting up my switch 2 with my hd60 s+, but I'm encountering some weird video problems

without a passthrough display connected, the picture appears washed out

but WITH a monitor connected, the picture appears insanely overexposed

also the switch is outputting at 4k despite the fact this is a 1440p monitor, and I cannot select 1440p in the options (when my monitor is connected)

[past basin]

This looks like SDR video in HDR mode. Try turning off HDR on the console and see if the colour matches up.
Also HD60 S+ has no support for 1440p - that didn't make it to external cards til HD60 X

(since that is not a standard broadcast format and came over from PC monitor land instead of TV land later on)

[burnt remnant]

ah

i've turned off hdr, but nothing happens

do I also need to restart the console?

[past basin]

Colour is still off? If you go into the 4K Capture Utility and chance the EDID input mode to Display does the colour correct?

Sometimes retarting the console may help

[burnt remnant]

ok so when changing the edid input mode it's now overexposed and outputting at 480p somehow

[past basin]

Okay, set it to Internal instead.

[burnt remnant]

changing it to internal results in the same washed out picture as the first image that I sent

but this time the monitor is connected

and on the monitor itself the picture is very white

[past basin]

In the console's TV settings is there a colour range option? If so does setting it to Limited instead of full correct that washed out monitor?

[burnt remnant]

it’s been set to limited from the start

[past basin]

Ah, what happens if you set it to full?

That particular washed out look usually winds up being a RGB range issue (HDR issues are usually more extreme)

[burnt remnant]

picture is darker but it definitely still looks washed out colorwise

the monitor is unchanged

and when i switched my display output to the console the capture card preview shifted slightly

gaining a greenish tint

[past basin]

What happens if you disconnect the monitor from the HDMI out and reboot the console? How does the video in the capture app look then? Curious if it's a mismatch between the two devices wanting some setting a bit differently

[burnt remnant]

pretty much unchanged from how it looked at the start

well, i figured out the issue

i am blind and did not read the header text on this option

I was turning off HDR for the inbuilt display

not the tv output

[past basin]

I did not realize that there were two options for that - that is good to know. Thanks!

I was trying to spot why that still looked like a tonemapping problem (HDR to SDR conversion)

[burnt remnant]

yeah the real option is near the bottom

given that my monitor doesn't support full hdr either, I'm not missing out on anything here

thanks!

[past basin]

Glad to hear you got it working!

[burnt remnant]

seems I have quickly run into another issue, haha
so I have an HDMI hub hooked up to my hd60 s+ usually so I can easily switch between things to capture, and while plugging the hub directly into the display works, and plugging the hub into the capture card works, as soon as I plug the switch 2's hdmi cable into the hub the entire thing goes dead until I unplug the switch 2 hdmi cable and restart the capture software

[frozen comet]

This same issue has happened after plugging in my Switch 2 to the HD60X. I'm still unsure of what the solution was previously and I'm continuing to try and tinker with everything

I've kept running into the same issues where not only does audio not show up in any Discord stream, but:

1. My mic is doubled or
2. The 4k capture utility sound is doubled when I try messing with settings

I finally figured out what was going on, for real this time.

The problem with the device capture is that discord wanted to use my microphone as the audio device for the Elgato stream, meaning that not only was there no sound from the capture card, but my mic was doubled. Changing it to the Elgato system itself means that my game audio comes through, my microphone is normal and singular, and everybody's happy

[past basin]

That might be down to the hub, since Switch 2 supports different resolutions, refresh rates and feautures - does the HDMI switch you're using support HDMI 2.1?

[past basin]

Thanks for sharing how you fixed it!

[burnt remnant]

oh wow it says right on top “hdmi 1.4” lol

I guess I need to get a new hub

the switch 2 still works through it if the hub is connected directly to the monitor though, so that’s what has me a bit confused

[past basin]

Yeah, that'd probably do it. HDMI 1.4 would probably work fine for 1080p60 SDR, but for the Switch 2's newer modes you'd want something newer probably.

[burnt remnant]

the capture card might not like mismatched hdmi cables, but I don’t think I have any other 2.1-spec cables on hand to find out

[past basin]

That's also a good thing to check, yes, if the cables with the hub are HDMI 2.1 (or at least 2.0 for most of the features)

[burnt remnant]

I wonder if it would work if I made the 2.1 cable that came with the switch 2 the hub’s output

since that’s the fastest

[past basin]

I know the only time I tested my PS5 and a capture card with one, the mismatched cables (2.1 and 2.0 in my case though a 2.0 hub) wrecked havoc with mode detection and everything fell back to 480p

Maybe, that'd at least get things in the right order

[burnt remnant]

okay the one I have as the output currently is 2.0-specced

if the “style 20276” written on the cable is to be believed

[past basin]

Seems to be correct - turns up a high speed cable on Amazon which would be 2.0

[burnt remnant]

everything about the cable except what its actual spec is

[craggy relic]

thanks lol

I was getting issues

[past basin]

High Speed is 2.0. Ultra Speed is 2.1

[burnt remnant]

ah

apparently the s2 Dock supports both 2.0 and 2.1

hmm

well, after swapping the cables, the same result occurs

so the hub works, but the hub through the capture card doesn’t

regardless of cabling it seems

[past basin]

Probably overlapping changes in video mode between the card and the hub causing a conflict. We don't usually suggest devices like HDMI Switches of you did need them since they can do some weird things. If you do go for a replacement, check the return policy first just in case there's compatibility issues with the new one

[burnt remnant]

👍

[calm river]

Any suggestions? There's no reason this shouldn't be able to come through (or even just passthrough) as 4K

Wait, no idea why that cropped like that

[past basin]

To confirm is there a 4K monitor in the HDMI out port? What's the EDID input mode set to for the card in 4K Capture Utility under the settings in device

[calm river]

Yes, it works fine plugged straight into the monitor but the monitor doesn't have audio (which I learned today) so I have no way to play 4K with sound

Plugging into the capture card causes it to revert to automatic

[boreal rover]

Hey everyone, we're organizing all Switch 2 capture/passthrough issues and solutions over on Reddit

Thank you for your patience as we work to solve this, we want to make sure you get the help you need as quickly as possible.

**Please head over to our main Switch 2 Megathread where our team is actively posting solutions and updates: **https://www.reddit.com/r/elgato/comments/1l48p6g/megathread_switch_2_capture_or_streaming_issues/

[calm river]

The way I fixed the colour thing was just having the 4K X output into my monitor btw, didn't need to play with HDR at all

[past basin]

So colour is fixed - are you still having resolution issues where it won't let you choose 4K?

[calm river]

My colour was only an issue for a few minutes, resolution has been an all day issue

[past basin]

If you load up 4K Capture Utility, can you screencap the settings under the device tab? I'd like to see what the two EDID options are set as

[tidal blade]

Does this happen on every game? Or just Mario Kart?

[past basin]

Does what happen? You may be missing an attachment there.

[tidal blade]

The streaming Switch 2 issue

[calm river]

I don't have 4K Capture Utility, it makes the capture card completely unusable for some reason. It just says it's in use by another software despite nothing else using it.

[past basin]

Try Elgato Studio Beta then - https://www.elgato.com/s/beta . It'll have access to the same settings. Just click this button up top to show the EDID settings

[junior iris]

Hi, just got a switch 2, how can I play my console in HDR but record in sdr?

or should I record hdr and do tonemapping later in premiere pro

I have no experience with hdr

[jaunty loom]

I have installed both 4K Capture Utility and the beta for Elgato Studio (I've been instructed by support for another issue, so I tried).
HDR recording was enabled, but even disabling it doesn't change

[junior iris]

anyone?

[jaunty loom]

I have HDR tone mapping enabled, yes this is the same issue

[junior iris]

wdym, is that an option to enable in 4k capture?

[jaunty loom]

Maybe that's only in Elgato Studio

[junior iris]

Im on windows 10

[warped ledge]

I would put your console in compatible HDR mode turn on HDR tone mapping and set your video HDMI color range to bypass in the Elgato studio for macOS. And then change your ED ID to either internal or display.

I’m currently testing out tears of the kingdom in HDR and it looks great

[junior iris]

where is there a button to turn on hdr tonemapping in 4k capture utility

[junior iris]

^

[warped ledge]

If you haven’t downloaded the Elgato studio beta, go ahead and do that and then you might be able to see it

[junior iris]

Not on mac...

[warped ledge]

Sorry about that. Your screenshot looked like a MacBook. I apologize you would have to hold down control and click on the settings and then you should be able to see it in the device tab. Or you can download the beta Elgato studio and then you would open up the side bar and you would see it there.

[junior iris]

also is elgato studio a new thing? I never heard of that

[warped ledge]

It’s in beta it’s pretty cool

[junior iris]

what is it

[warped ledge]

Think of it as an improved 4K capture utility with a really clean UI

[junior iris]

funny, since 4k replaced the older capture app I was using for HD60s

[warped ledge]

Keep in mind companies do you have a roadmap and a future direction of what they’re moving towards future wise so I would say if you want something simple I would advise using that particular Elgato studio beta it’s not buggy on PC. I’ve tested it prior to waiting on my replacement, but it’s a very simple easy clean you eye and what you wanna look for would actually be on the sidebar as opposed to clicking the hidden settings in 4K capture utility.

[junior iris]

wait, its windows 11 only...

[warped ledge]

I would think you could do it on any of the windows 10 or 11 you might want to try it and put it in compatibility mode

[junior iris]

ok it launched

[carmine parcel]

I'm not getting any passthrough even, legit says no video signal despite all my cables working and trying every combination of EDID mode and setting I possibly could using my 4K Pro

[warped ledge]

First things first let’s make sure your bios and drivers are up-to-date, let’s make sure that you have your cables routed correctly into the console out to the TV or gaming monitor unless you’re running a dual PC. You wanna make sure that you have the input set to the correct HDMI setting for the console or gaming PC,and I would suggest changing your video to bypass your ED ID mode to either internal or display, and if you’re trying to do HDR turn on HDR tone mapping. And if you’re not doing HDR disable HDR tone mapping and make sure that the HDR setting is turned off in your console.

[carmine parcel]

Thank you, for reference my Switch is on a big 4k TV and my monitor is 1440p, also my Elgato studio isn't detecting my 4k Pro but 4k Capture Software is

[junior iris]

I set it to tonemapping but it still looks off

this greenish tint

my tv is hdr but my monitor isnt

[warped ledge]

You might wanna turn off the HDR in the console as well by going to settings, display, toggle off HDR output.

Now, if you’re wanting to play in HDR and you have HDR compatible then you’re gonna want that on and you wanna probably send it to compatible software only

[junior iris]

so theres no way to enjoy hdr on a tv while recording in a nice compatible sdr?

[warped ledge]

Oh yeah, I just stated that prior to your post

I’m just using dictation as I navigate through my own console so it takes a little bit of time

[junior iris]

so do people just not play in hdr if they want to record their footage for youtube

rip

[warped ledge]

You should be able to, is your display HDR or is your TV via pass through HDR?

Because if both the display on your PC and the display on your TV or HDR, then it should look normal, but if your settings are not correct, it’ll either look oversaturated, or it’ll look washed out

[junior iris]

my tv is hdr, my pc display is not, so I need sdr footage, also for editing and uploading purposes

[past basin]

I'm not sure of the context here that you're replying to - I'd been asking Galarian there for a screencap of the EDID settings in the app.

[junior iris]

also I see elgato studio did away with bitrate settings? how does that work now

[warped ledge]

So the reason why the SDR is looking off because you don’t have an HDR monitor. Turn off HDR tone mapping in the Elgato studio beta.

Do you get washed out colors or do they look normal or oversaturated?

[jaunty loom]

Well, you replied after my message... anyway, we are all having the same issue here, today xD

[jaunty loom]

Yes, it looks like 1940

[warped ledge]

Yeah, I figured it was gonna do that. Try this and let’s close out of Elgato studio, beta and open up OBS and let me know what OBS shows.

[warped ledge]

That’s because we turned off HDR tone mapping. I would recommend turning it back on.

[carmine parcel]

I've tried all of this and still no signal at all. I honestly don't need HDR I just want to see my switch 2 on my TV and confirm my Elgato can read it at all at this point.

[past basin]

I did but that was a different reply - even with HDR recording turned on in the recording settings your recordings in 4K Capture Utility weren't coming out right?

[warped ledge]

Are the drivers for the capture card updated, and does it have the adequate power to the PCIE slot? Is the PCI slot sharing power with an NVME drive?

Please keep in mind that that may be a factor

[warped ledge]

There’s somewhat looks normal. I’m in a check a few things but it’s probably gonna be about an hour cause I gotta take care of some stuff since I just got out of work and I’m also testing everything out real time with y’all too so give me about an hour I gotta take care of some stuff. I’ll be back.

[junior iris]

sounds good

just weird that it looks greenish

I think I'll just stick to sdr for recording for now

[jaunty loom]

They come off with the wrong mapping

[junior iris]

also what is the bitrate of elgato studio videos now since we cant set it

[past basin]

How so? If you turn on HDR recording there shouldn't be any mapping at all that disables the tonemapping on the card and in the app for the recordings made with 4K Capture Utility. If you're using a third party app like OBS after the fact there are a bunch of extra steps, but for 4K Capture Utility that should be all there is to enabling HDR recordings, check the box. Do you have an example of the issue?

[warped ledge]

Try this in Either 4K Capture utility or Elgato Studio Beta, and then Setup like this in OBS... 1. 4K Capture Utility Settings:
Check for and disable built-in tonemapping: Some Elgato 4K Capture Utility versions automatically convert HDR to SDR. Locate the setting that controls tonemapping (often in the "device" or "settings" tab) and disable it if you want to capture in HDR.
HDR passthrough: Ensure the 4K X is configured to pass through the HDR signal.
Check for HDR recording: Make sure the 4K Capture Utility is configured to record HDR, especially if you intend to capture HDR content.
2. OBS Studio Settings:
Advanced Video settings:
Color Format: Set to NV12.
Color Space: Set to Rec. 709.
Color Range: May need to be set to Full.

[carmine parcel]

I reinstalled all of the drivers for the card today, and no I only have 1 .m2 Drive and it's not close to my Elgato

[past basin]

Probably best to ask in the reddit megathread for that at https://www.reddit.com/r/elgato/comments/1kygglp/beta_megathread_elgato_studio_easy_high_quality/ or put it in as a #feature-request to have it shown. Otherwise best way to check is make a recording and check the file properties for the bitrate with something like VLC player.

[jaunty loom]

I mean, the green tint isn't because of that?

Now that I write it, it doesn't make sense

[junior iris]

also, what is a good bitrate for switch 2 footage (4K60) for youtube

[jaunty loom]

It shouldn't change hue... but I'm not an expert on the HDMI format

[junior iris]

50 or 60 mbps?

[jaunty loom]

It... depends

[past basin]

The green tint should only happen if tonemapping is on.
Did you check the actual recordings after turning on HDR recording in the settings? Preview may not reflect the recording, I know there used to be a warning that preview in the app was SDR only.

(I had thought that was changed, but honestly haven't tested it in a while)

[warped ledge]

oh I also forgot you can setup OBS in Windows to do P010, unlike Mac OS, but Ican't test that till 6/7 cause I'm waiting on RAM, if you wanna give that. a try...

I'll be back stepping away

[jaunty loom]

Using Studio?

In Studio the option isn't there

[past basin]

In Studio you'd turn tonemapping off iirc, and that'll give you HDR (Tonemapping converts from HDR to SDR)

[jaunty loom]

Anyway, yes

[past basin]

While it's called HDR tonemapping it's for mapping HDR to SDR

Some people get tripped up on the name

(myself included first time I saw it)

[calm river]

This software just wiped out my whole PC and I couldn't find the EDID settings

[jaunty loom]

Anyway, I can't figure out how to record anymore....

[past basin]

The EDID settings are in the pull out panel in the side when you click the button up top

[jaunty loom]

Click here, click again but no clip is saved

[past basin]

What do you mean by wiped out the PC though? That sounds far from normal for it

[jaunty loom]

Anyway, thisi is a screenshot

[past basin]

Do you have Flashback recording on in the settings?

[jaunty loom]

The border should be white (the image is gray scale, except the fireworks)

[jaunty loom]

Yes and no, I tried both

[past basin]

What is the original file format for that screenshot?

[jaunty loom]

PNG

[calm river]

I mean that the second I open it, everything freezes and all audio stops for a good minute or so

[jaunty loom]

The one taken from the software

[past basin]

Then something isn't setup right - the HDR screenshots should be in jxr

[carmine parcel]

I just don’t understand how my 4k Pro doesnt even pass through the video or audio if all it needs is power

Everything working perfect until the Capture card gets involved

[jaunty loom]

¯_(ツ)_/¯

[past basin]

To confirm the HDR recording option is on here, and you're screen capping from 4K Capture Utility itself, correct?

[jaunty loom]

Yes

[calm river]

What's your custom EDID?

[past basin]

That's just one from the Beta

[calm river]

No signal detected setting it to 4K 3440x1440

Oh I did set it to Internal first btw

[past basin]

That's an ultrawide format - if you're trying to connect a Switch 2 it might throw a fit at that

standard 1440 is 2560x1440

[jaunty loom]

Go back to Display

[calm river]

I'm trying to get it 4K though

[jaunty loom]

I've an opened ticked because after a reboot it doesn't save that

[carmine parcel]

If my TV is 3840 × 2160 and my PC is 1440p would that be causing an issue?

[past basin]

That says 4K X, not 4K. It's for the 4K X capture card specifcally

2160p is 4K

[jaunty loom]

I have to change it to Merge, wait a few seconds, and then back to Display. It works

[carmine parcel]

What card are you using Arrows

[calm river]

No input detected at all

No matter what I do

[past basin]

I might have mixed that up with my testing in OBS Studio actualy

[jaunty loom]

4K Pro

[past basin]

let me go restest that

[jaunty loom]

The... last model

[jaunty loom]

At worst your PC would show a smaller preview

[calm river]

Oh man, just setting it to Internal works but the second I close this, I know it's going to revert

[past basin]

This is a Switch 2 hooked to the 4K X? Have you already rebooted both devices, and disconnceted and reconnected the cable to force a mode detection?

[calm river]

Yes, the update even just made me do it

[heady whale]

Hello, I have been using the HD60S for a few years now. Its been a bit since I last used it , but I cant seem to get it to work with my PS5 anymore. I have turned off HDCP but I just keep getting no signal. What can I do?

[past basin]

It shouldn't revert when set, unless it was set to Display. That could reset the Internal options at the bottom as they would no longer apply.

If it's working with being overridden to internal that should be fine.

[calm river]

Let me check

[past basin]

I'm just realzing the JXRs are from me testing something else. I've got to check if 4K Capture can actually do a HDR screenshot since it outputs to a non-HDR format.
You checked the recordings too though right? Those should have been HDR because 4K Captrure switches from H.264 to HEVC when recording HDR to accomidate the format.

[past basin]

HD60 S is an older card - make sure HDR, VRR and 120Hz mode are off on the P5 and the resolution isn't higher than 1080p

[heady whale]

HDR, VRR, and 120Hz are off and the resolution is set to 1080p

[past basin]

Does 4K Capture Utliity show you a source signal in the upper right at all when you're connected?

[heady whale]

I'm not sure. It just says Capture: 1080p59, 26.7 Mbps

[past basin]

Huh, it really doesn't see a signal at all. What colour is the light on the card?

White or red?

[heady whale]

It isnt lighting up at all

[past basin]

Oh right, HD60 S. Disconnect the USB and reconnect it - check the lights as it powers on. It should flash white twice

[heady whale]

No lights flashed

[past basin]

huh

[heady whale]

It flashed red when I first plugged it in like 40 mins ago

[past basin]

Do you happen to have another HDMI cable you can try to rule that out? Also is there anything in the HDMI Out port of the card, and if so is that getting signal?

I have to step out quickly for an errand but should be back in a half hour or less

[heady whale]

Alright, I will try another HDMI in the meantime

New HDMI didnt change anything

[warped ledge]

studio beta does it for you, but capture utility if you change the recording resolution it auto does it.

I'mback, and still testing the HDR piece.

[vagrant needle]

Big question here, recently I have upgrade computers and now I'm having issues with my HD60 X. The main problem is audio crackling and popping while video is being captured. Audio monitored from the capture card (without video) sounds perfectly fine. I've spent hours looking at similar issues regarding obs and narrowed it down to being the capture card conflicting with something. I've played around with bitrate making sure all my audio devices use the same bitrate (48k). Changed hardware and cables (testing with both a switch oled and switch 2). Read somewhere where it could be nvidia conflicting somehow.

Feeling kinda lost here any help would be appreciated.

[sonic bone]

Are there others experiencing the same issue as me?
With the Nintendo Switch 2, the screen initially appears normal, but after a while, it turns into a striped pattern and freezes.
This happens with OBS, Streamlabs Desktop, and Elgato Studio.
I’m using an HD60X on macOS. Toggling HDR tone mapping or the HDR display settings on the Switch 2 does not resolve the issue.
I’ve used many devices before, but this problem only occurs when connected to the Switch 2.
The display shown on the monitor via passthrough is perfectly fine. Only the captured video is affected like this.

[warped ledge]

Change the EDID to Display

[warped ledge]

are you connected to usb 3.0?

[sonic bone]

I think it's already display.

[vagrant needle]

yes

[sonic bone]

Sometimes the screen suddenly turns into a striped pattern, while other times, like in this footage, the top and bottom of the screen start moving before eventually freezing.

[warped ledge]

are you using a custom EDID?

[sonic bone]

No

[warped ledge]

have you updated your bios/drivers to you rmobo?

[vagrant needle]

I have just hooked everything up to my laptop and everything works fine audio and video. Bios and drivers were updated today with no luck.

[warped ledge]

hm... rev 2 I've never seen... Click it on, and see what options you have

[warped ledge]

ok, any changes?

[sonic bone]

Once I adjust settings like EDID or HDR tone mapping, the issue temporarily goes away, but after a short while, the same problem occurs again.
The time it takes for the issue to happen varies—it can occur as quickly as 5 seconds, or after about 30 minutes, the screen will freeze just the same.

[warped ledge]

make sure the cables are secure... In other words disconnect them and reconnect them, and try a different usb 3.0 port until you get a stable connection.

[sonic bone]

Even when I disconnect all devices accessing the HD60X and internally reboot it (for example, by restarting all software like OBS that are accessing the HD60X), the same issue still occurs.

[warped ledge]

are you using this app, and OBS at the same time?

[sonic bone]

I'm using the Thunderbolt 4 Cable it's supports USB3.2 Gen 2 perfect.

[warped ledge]

ok, and the app usage?

[sonic bone]

Yes, once this issue occurs, the same problem happens across all platforms—whether it’s OBS, Streamlabs Desktop, or Elgato Studio.

It's not that I'm using them simultaneously.

[warped ledge]

ok, that's what I was asking. If you were using more than one at a time.

what's your pc specs?

[sonic bone]

MacBook Pro (M2 Max, 2023) with 32GB RAM / 1TB SSD / 12Core CPU / 38Core GPU

[warped ledge]

hm... is the dock externally powered?

[sonic bone]

What you meant 'dock'?

Thunderbolt Dock?

I'm using CalDigit TB4 and it's need external power, so yes.

[warped ledge]

the thunderbolt, are you using a dock, or the mac directly?

[warped ledge]

thanks. checking this.

[warped ledge]

are you also charging your macbook pro?

[sonic bone]

But I don’t think that’s the cause of the problem. I’ve already captured various sources like the Nintendo Switch 1, Mac screen output (4K 60fps passthrough with 1080p capture), and retro games converted to HDMI, and I’ve never experienced this kind of issue before.

[sonic bone]

The Thunderbolt dock requires an external power source, and by connecting it to the Mac via Thunderbolt, it also charges the Mac simultaneously through USB-PD. So naturally, the Mac is being charged.

[warped ledge]

ok, just checking all items for Macbooks.

[warped ledge]

how many external devices do you have connected?

[sonic bone]

• CalDigit TB4
• Belkin Thunderbolt 3 Pro Dock (with Daisy-Chain to CalDigit TB4)
• 10GbE OWC LAN Card
• Stream Deck +
• Audiotechnica AT2040USB (Mic)
• Printer with USB-A to Mini USB-B
• External Display 4K 60fps with DisplayPort on CalDigit TB4
• External Display 4K 60fps with Thunderbolt 3 port on Belkin TB3 Pro dock with Daisy-Chain on Daisy-Chain

[warped ledge]

try connecting the capture card to the CalDigit TB4, if t was connected to the Belkin, as I'm wonding if you're getting the correct speeds if you're connected to the Belkin. For now can you test it without the Belkin connected?

[sonic bone]

It's already connected to CalDigit TB4, on USB-C Data port.

[warped ledge]

ok good, let's for now remove almost eveything except the external display as I'm guessing you're using that as well.

[sonic bone]

They said it's USB-C 3.2 GEN 2 (10GB/S) port with 7.5W Power

[warped ledge]

yeah, I read the specs

let's both those bottom left tb4 ports

[sonic bone]

Okay... I understand what you're getting at. You're suggesting that the bandwidth of the dock might be insufficient. I also thought that might be a possibility to some extent.

Here's what I'll do: instead of using the Thunderbolt dock, I'll connect the capture board directly to the MacBook's Thunderbolt port and monitor the situation for a while. If the problem happens again, I'll let you know. Of course, I’ll also report back if the issue is resolved.

[warped ledge]

awesome, yes that's the thought process. Hopefully it works

[sonic bone]

If this really is the cause of the issue, then it would make sense that I’m the only one experiencing it. After all, very few people actually use the full 40Gbps bandwidth of Thunderbolt 4.

It’s still too early to draw a conclusion, but the fact that I didn’t have any issues with the Switch 1 or other devices might be because I never tested them with HDR10. Even though it's 1080p, the introduction of HDR10 could have caused the data load to momentarily exceed the bandwidth limit. Given Thunderbolt’s specifications—where it prioritizes the daisy-chain and restricts USB bandwidth when there’s not enough—it’s quite possible that this issue is arising from that.

[warped ledge]

I'm wondering of the Dock has any updates/software for enabling etc...

[warped ledge]

any success?

[sonic bone]

I can’t say for sure until I test it for about 30 minutes, because at first, everything appears to be working perfectly fine.

[warped ledge]

ok. I'll be on for a bit

[vagrant needle]

I have gotten the popping to stop happening as frequently but is still an ongoing issue. Ill be sending a ticket to elgato support tomorrow. Thank you Vic for your support on the issue.

[warped ledge]

Yeah, maybe they can check the logs, and data and see if there is interfearance etc...

[warped ledge]

I'm guessing all is good. I'm going to bed. I got work tomorrow, but Happy Gaming!

[sonic bone]

Thank you for your support. I’ve been trying a few things, and after turning on Custom EDID and setting it to 3440x1440 HDR, I haven’t encountered any issues for over 30 minutes, even while the capture board is still connected through the Thunderbolt dock.

Further monitoring is still necessary, but it might have been an EDID recognition issue after all.

[warped ledge]

glad it's working!

It makes sense considering you're passing through 4K, so this might be why. Your output is 1080p, but since the Switch 2 is now 4K, you have to choose it to match the console setting.

3440x1440 i think is 1440p though... is Ultrawide... Not sure why that works...

[sonic bone]

I'm not sure also. My moniter is 3840 x 2160 / 60Hz and Switch also recognize the display is support 4K...

[warped ledge]

I'm wondering if Elgato might be working on some Firmware updates considering. lol

For now since it's working I'd advise keeping it as is

[sonic bone]

I think so.

The last fw update was on 2023. 2 years ago.

Custom EDID doesn't have the 4K resolutions.

[warped ledge]

Nope, but this card should be able to passthrough 4k and output at 1080p.

what does 1440p HDR do?

curious...

[sonic bone]

I have apsolutly no idea.

Why the elgato studio says HD60X can recording up to 4K?

Is this real?

[warped ledge]

but you're getting Picture right?

[sonic bone]

Yep

Even I disconnect and connect switch 2 again.

[warped ledge]

hm... I mean it's preferance for now, but I'd say stick with what works, cause for whatever reason auto wasn't.

[sonic bone]

Is HD60X can record 4K 30fps?

Elgato studio says it's possible

I thought this device can only record 1080p 60fps max, but it says I can record 1440p 60fps or 4K30fps as well

[warped ledge]

The Elgato HD60 X capture card outputs video signals in various formats, allowing you to record and stream gameplay at resolutions like 1080p60 HDR, 1440p60, or 4K30. It also supports passthrough for high refresh rates like 1080p240 or 1440p120, ensuring you can play games at their maximum potential while still capturing footage.
Here's a more detailed breakdown:
Capture Resolutions: The HD60 X can capture 4K at 30fps, 1440p at 60fps, and 1080p at 60fps.
Passthrough: It can pass through 4K60 HDR10 or high refresh rates like 1080p240 or 1440p120, meaning you can play at those settings and still capture at lower resolutions.
Software Support: The HD60 X works with popular streaming and recording software like OBS Studio and 4K Capture Utility.
HDR Support: It supports HDR 10 Bit capture and passthrough on Windows 10/11.
Limitations: While it can pass through 4K60, it's limited to capturing 4K at 30fps.
Audio: It can capture both gameplay audio and party chat audio from consoles.

[sonic bone]

Oh

It supports it

[warped ledge]

test it, and see what the files does...

[sonic bone]

I didn't see that comming

So I can record the 4K 30fps with my HD60X?

[warped ledge]

https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions

[sonic bone]

Then why OBS can't?

[warped ledge]

hm... that looks like Mac OS

[sonic bone]

Oh

If I change the input format to 420 then I can use

I can't choose if I set to 422

[warped ledge]

this makes sense on the 1440p

[sonic bone]

It's also 4K

4:2:2 - 1080p 60fps is Max
4:2:0 - It's supports 1440p 60fps and 4K 30fps as well

Why they didn't tell at when they sell this to me?

It's huge marketing merit

[warped ledge]

honestly, i always thought it ouputted 1080p lol

[sonic bone]

It supports 4K 60fps passthrough

[warped ledge]

yeah

[sonic bone]

Oh they update the Amazon guide
Now they says this supports 4K30fps as well

They didnt' say it when I was bought (2023)

Okay so I think this will can solve my problem

[warped ledge]

I mean, that's good right?!

[sonic bone]

Yep, but I have to try on Mario cart world because the ns2 tour doesn't include the actions scene so I have to test it when display needs more bitrates to stress test.

[sonic bone]

Okay, so the same problems again, so I connect the Elgato HD60 X to MacBook Pro's Thunderbolt port directly

But It say It doesn't support 1440p 60fps. Why? You supported it when I plug it with thunderbolt dock.

Oh, It solved when I disconnect the switch 2 and connect it again. It's seems just a bug

[warped ledge]

this is good to know.

[west agate]

aaaa thank you so much this is the issue i was having 🙏

[sonic bone]

It happens again. So I think this is not the problems of the throughput of Thunderboilt Dock.

[empty dagger]

I am not sure if I'm in a right place of this channel is there a diagram how to have Elagato 4k pro with 2 monitor and 1 console?

[devout halo]

is elgato neo a good capture card for beginners

i wanna use it on a switch 2

[past basin]

What do you mean 2 monitors? One for the computer, one for the Switch 2, you mean?

[past basin]

It can be, yes. The main limit is it'll only let you capture at 1080p60 SDR - but that's solid for something like Twitch streaming that only supports 1080p60 SDR anyway. (It can pass though higher resolutions like 4K60 to the HDMI Out to connect to yoru monitor, but it'll only get up to 1080p60 over the USB feed to the computer - more details on supported modes are here: https://help.elgato.com/hc/en-us/articles/26438781217933-Elgato-Game-Capture-Neo-Supported-passthrough-and-capture-resolution )

If you need to be able to capture voice chats though, Neo doesn't have a Line In jack and HD60 X may be a better choice so you can use a Chat Link Pro with it to split a wired headset connection for capture (many consoles mute HDMI audio when you connect a headset, but using a Chat Link like that lets you work around that limit).

[devout halo]

my idea is to merge switch audio with pc through an app and a method i saw online

i also want to stream the switch in discord to some friends, would it capture the audio of the game though?

[past basin]

It should if you're using the Discord Screen Share with the capture device options.

[devout halo]

with the neo one?

[past basin]

With any of them

[silent gate]

switch 2 doesnt work on my hd60 x, read and followed all the steps through the megathread and nothing worked

[past basin]

What specifically is happening? Black screen, error, or no signal? Is there a monitor or TV in the HDMI OUT of the card and if so does that get picture?

[silent gate]

black screen

[past basin]

Has this HD60 X worked with any previous consoles or are we setting it up from scratch?

[silent gate]

i bought it today bc my hd60 s didnt work with switch 2 so i thought it would fix it

but i can try with my old switch

[past basin]

I'd give that a shot - it'll help rule out a few potential issues

[silent gate]

oh well it doesnt work with my old switch aswel

[past basin]

What colour is the LED on the front of it?

[silent gate]

blue

[past basin]

Okay, so that indicates HD60 X thinks it's getting a good signal. Black screen is most likely a software / OS issue. What app are you using it with at the moment?

[silent gate]

i used both OBS and 4k utility

they both show a black screen

[past basin]

Okay, does 4K Capture Utility list a source resolution up in the top right? (make sure you dont' have them both open at once as only one can access the card at a time)

[silent gate]

with switch 2 it said HDR 2100p or smth

[past basin]

Probably 2160p HDR (2160P is 4K UHD)

That's a good sign though to start with

Is there anything in the HDMI OUT of the HD60 X or do you only have it hooked to the Switch 2 and computer?

[silent gate]

i put a HDMI cable linked on the HDMI output on my pc

i tried without it aswel

[past basin]

HDMI out should only go to a monitor or TV - it's for passthrough, which is basically a splitter. It it was going to the PC, remove it, then disconnect USB from the card for a minute before reconnecting it. If you hooked an output to an output like that it can trip things up so we want the card to reset

[silent gate]

alright

[past basin]

Just leave the HDMI Out empty if it's not being hooked to a TV or monitor. It's optional

That rules out some other issues though thankfully

[silent gate]

ok is it reset now?

[past basin]

Yeah, just wanted it unplugged a little bit to discharge and fully reset

Try it there now - I'm guessing it'll still be a black screen but that'll rule out some things

[silent gate]

yep still a black screen

[past basin]

Okay, most likely hiccup is somethign else on the comptuer is trying to use the card at the same time (since it shows up as a camera), or the privacy settings are blocking it.
Go to Windows Settings, and in Privacy and Security there's a camera section. In there there's two options to check - make sure it's setup to allow applications to access cameras and then to allow Desktop applications to access cameras. If you're on Windows 11 you can also check the Recent Activity pulldown and check what other apps on your computer are accessing cameras. Common things to snag a capture card in error are things like video call apps, or NVidia Broadcast's virtual camera - if you see anything showing up there in recent activity still using the camera check the settings in that app and change the default camera to something else.

[silent gate]

oh yeah it may be my firewall

let me see

[past basin]

In theory a firewall shouldn't affect USB connectivity - but if you're using a third party secruity app that could block camera access too

[silent gate]

it still doesnt work

maybe i should restart my pc

for the things to apply

[past basin]

That's a good idea at this point, yes

[silent gate]

still doesnt work

wait

i can see

the switch screen

through the windows settings of my elgato hd60 x

but not through the app

[past basin]

Okay, make sure the Windows settings are closed first and restart the app

If it still doesn't come up check it in another app like Windows Camera or something else like Elgato Studio Beta (https://www.elgato.com/s/beta)

[silent gate]

it still doesnt come up

oh it works on OBS

[past basin]

Even in other apps? But it is coming up in Windows Settings for the Camera Check? Does the windows Camera Setting section offer you any kind of multi view option? I've heard at least one other user hit issues where that being on kept the card from working in other apps - but I'm still on Win 11 23H2 so don't have the same option there

[silent gate]

it is coming through the windows settings for the camera check

it offers me a troubleshooting thing

[past basin]

And in the privacy settings both the options for allowing camera access to apps and to Desktop apps were turned on?

[silent gate]

yes

[past basin]

What on earth. Clearly the card is working. Did you try it with the Elgato Studio Beta too?

[silent gate]

nop

im downloading it rn

ok it works with it

but i dont have audio

[past basin]

Okay still on the Switch 1 or the Switch 2 at the moment?

[silent gate]

still switch 1

[past basin]

Let's make sure the card isn't muted by Windows. Press Windows Key + R and type mmsys.cpl in the box that comes up and press OK. This sound bring up windows sound settings. Go to the Recording tab, find the capture card - does the voulme indicator on the side of it move?

[silent gate]

it doesnt move

[past basin]

Right click the card and go to properties (or click the properties button). Check on the Levels tab to make sure it's not muted or turned down

[silent gate]

it was muted

and now it works

[past basin]

Perfect

If you still wanted to try the older 4K Capture Utility you can close Studio and go into 4KCU and open settings and try the Reset Defaults option to see if it helps. If 4KCU doesn't work after that but it works in Studio you'd want to either try reinstalling it or check with #official-tech-support . Studio should generally work fine though - and if it works in Studio you should also be able to get it to work in OBS Studio or other apps if needed.

I'd check now and make sure the Switch 2 is working with the setup too

[silent gate]

alright im trying out with switch 2

it works!

but um i dont have the 4k option

[past basin]

Hm. There a HDMI 2.0 or 2.1 cable used there? That could limit things.
If not what are your EDID settings in the Elgato Studio app?

[silent gate]

im using the HDMI cable i got from the switch 2

[past basin]

Oh, there's nothing in the HDMI Out bu the Input EDID Mode is Display - that would probably do it. Set that to Internal and turn off Custom EDID there

Display passes along the EDID of a monitor or TV in the HDMI Out port so right now you're getting fallback settings only. You might have to disconnect and reconnec the HDMI after changing the setting to get it to take

[silent gate]

now i have 4k!

i mean thank you so much man

idk how you figured all of that out

[past basin]

A lifetime of tech support 🙂 Glad you've got it working!

[bold arrow]

My capture card just started flashing red and I can't get anything to work. I haven't had it very long at all, any ideas what I can do?

[past basin]

What specific card is it, and what is it connected to?

[bold arrow]

I just figured it out, but thank you very much.

[past basin]

Glad ot hear you got it sorted out!

[abstract lotus]

Hey, anytime I try to change the name of my recording, the program crashes. Any idea what'd cause that? I installed the newest version, removed my splitter, lowered the resolution of the capture itself, and even tried it with and without the capture card plugged in... Crashes.

[past basin]

No idea what would cause it, but if you're already at the point of reinstalling, I'd suggest uninstalling, then move or rename the 4K Capture Utility folder in %appdata%\Elgato and reboot before reinstalling to make sure it purges any and all potenial data that might have been corrupted, and doesn't have any files locked as "open" before the new copy sets up.

[craggy relic]

It doesnt give sounds

[ionic lily]

Can the elgato capture software recording multiple capture cards (hd60/4k60/4k PRO)?

I wonder if having the hd60 pro for DSLR and the either 4k (pro) capture cards allow the software to record both at the same time instead of relying on obs

[past basin]

No, it's setup for one at a time. For multiple cards in a scene you'd want something like OBS Studio, Streamlabs or Meld Studio.

[past basin]

What card is it, what are you trying to capture (eg ps5, xbox, etc), and how is it hooked up (HDMI only, or something like a Chat Link)?

[crimson scroll]

The display in elgato studio started shifting around and then settled like this?? It's all split in half

[crimson scroll]

This also seems to happen in the 4K capture utility too

And then after this the whole screen freezes up too

[rough verge]

no matter what i do I am just getting constant green screen from the switch 2

[ionic lily]

Ah ok, thank you.

[jaunty elm]

What’s the best capture card for my pc (g10dk with a gtx 1660 ti)

I can barely shove in a network card

[lone crypt]

There are usb options so no worries about it being internal.
It’s about what resolution and frame rate you play at and what you want to capture; if you need vrr or hdr

[jaunty elm]

I got a quest headset but I can just cast to my pc and all my consoles are downstairs so a capture card is kinda useless

[lone crypt]

So… you don’t want one after all. Ok.
Why did you ask? And why did you reply if it wasn’t to add info to clarify a question you wanted an answer to?

[jaunty elm]

If I should get a capture card in the future

[steep cave]

Hi everyone, this is probably a common post but I'm having issues with monitoring a Switch 2 via an Elgato 4K X. No matter what I do, no matter what monitoring software I use, and no matter what settings I use, I'm having issues where, after 10 minutes or so, the footage will become really choppy, going from 60fps down to somewhere closer to 20-30. I also intermittently experience significant input delay.

I've tried Elgato Studio, OBS, QuickTime, and the issue persists.
I've tried both the included HDMI cable and the Switch included HDMI
I'm using the included USB-C 3.2 Gen 2 cable, and it's plugged into one of the three Thunderbolt 4 ports on my MacBook Pro M3 Pro.
I've tried resolutions as high as 4k and as low as 1080p, the issue persists regardless.
I have 120fps disabled, HDR disabled, and I've tried both enabling and disabling ALLM in Switch settings.
Unplugging the HDMI cable from the 4K X seems to resolve the issue when it occurs, but it reoccurs within 10 minutes.

Any advice or recommendations would be hugely appreciated, sorry for taking time out of your day!

Please ping me if you have a response so that I'll see it :)

[void juniper]

Y'all...I'm at the end of my rope and DESPERATELY need some help...I've tried installing, reinstalling, restarting, and every combo of those in different orders and I can NOT get my PC to read my HD60 capture card...can anyone help a fella out?

[warped ledge]

is the Macbook pro being charged when the 4K X is connected?

[warped ledge]

Did you install the Drivers? https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

[warped ledge]

an external one, but you'd need to make sure your PC can meet the specs... Thing is the one that would be ideal for your build is legacy... See if this might meet your needs, or match your specs required https://help.elgato.com/hc/en-us/articles/5293216945805-Elgato-Game-Capture-HD60-X-Technical-Specifications

[void juniper]

I get this crash error that tells me to restart and reinstall over and over again no matter how many times I actually follow those said instructions

[warped ledge]

we can hop on a VC...

[steep cave]

Yes it is, its being charged via Thunderbolt 4 connected to the CalDigit Thunderbolt 4 Dock. The 4K X is plugged directly into the MacBook, though.

[bronze seal]

i have an hd60x and when im using it in passthrough mode, there's a small but noticeable audio delay

is that normal or is there something i can do to fix it?

according to this reddit thread it should be virtually latency free 🤔: https://www.reddit.com/r/elgato/comments/156a6sa/controller_input_lag_with_hd60x/

Now if you're actually using HDMI passthrough and getting delays, there's a new issue. HDMI to HDMI passthrough is virtually latency free - like 1-3 ms when it can even be measured.

[warped ledge]

there can be a delay, but usually if there is a sync issue I would say inOBS or any open broadcast software create a video sourcs, and an audio source

[bronze seal]

Maybe i should've explained my setup better 😅

For Display: Switch 2 -> HDMI (cable) -> HD60 X -> HDMI -> Monitor
For Audio: Switch 2 -> HDMI (cable) -> HD60 X -> USB (cable) -> PC -> Headphones

The display has no noticable lag as far as I see. The audio has a slight lag and I've verified this by connecting my headphones directly to the switch. It's noticeable so I would say its >50ms but I haven't measured it.

I think the audio part of the setup doesn't technically count as passthrough right 🤔. I'm just using the sound input device that elgato creates and listening to that on my PC.

if anyone has a similar setup to mine and has experienced this issue i would really appreaciate your input 🙏

[void juniper]

@warped ledge is a hero, btw! Huge thanks

[warped ledge]

you're welcome!!! I'm glad it's working, but kinda shocked about the install fails. However the workaround I found, and tweaking some settings has improved the capture card to the best that it can do.

[past basin]

What you're running into in this setup is expected - the audio feed you're using by going through the PC is the captured video feed - this audio feed is synced to the captured video, not the passthrough to make sure audio and video are synced in recordings and streams. The captured video feed has slight delay due to the time it takes to process the video into something the computer can use then pass it through the computer and render (around 30-35ms usually, but can increase depending on the application you're using to listen to it, and a few other things like system specs) . Compounding this you're seemingly using Bluetooth headphones (since they show up by name, not as your headphone port I assume they're being used wirelessly). That model of headphone does not appear to have a low latency mode, and Bluetooth in general isn't usually ideal for gaming as it adds latency, especially if there's no low latency support like that pair of headphones - this is lone reason why most gaming headsets use dongles with proprietary wireless modes, to lower audio latency compared to standard Bluetooth. This delay is likely made even more noticeable in your case as it stacks with the delay from the captured video compared to the passthrough video (which doesn't have the extra processing for converting it for PC). Googling the model you have turns up a general recommendation against using them for gaming due to the lack of low latency support.

Generally for this setup I suggest using the XM4's in wired mode with a 3.5mm aux cable, and a Chat Link Pro run to the console. Set the HD60 X to analog mode and plug the other end of the Chat Link into that. This way you get analog audio out of the console, split to the headphones directly, bypassing both the bluetooth delay and the delay from video processing on the capture card. You do lose the ability to hear the PC at the same time though, and if the XM4 supports mic while wired it will only go to the console (Chat Link splits audio out from the console only which doesn't include the headset mic feed).

[proper sentinel]

I'm trying to correct the input for my switch 2. I can get it to 4k but the screen is oversaturated, can't activate hdr and I'm not getting display on the 4kcu. Any help would be appreciated. I currently have device set up with color range on bypass, input edid on display and edid on default.

[proper sentinel]

Nvm got it working

[jaunty elm]

Spec are amd r5 5600g, 8 gigs ddr4 and a gtx 1660 ti

[craggy relic]

why is my capture card flashing red

[craggy relic]

@bold arrow

[sand timber]

Hey guys

Everytime I turn on my streaming PC, my gaming PC monitor goes on and off nonstop

I think the capture card is causing this

Does anyone know what’s wrong?

This never happened before, today first time

I got the 4K Pro

I tried disconnecting the HDMI cable from my gaming PC and connecting it into another HDMI port, still same

And I can see that it is making my CPU temperature high

[jaunty elm]

Try unplugging the capture card and see if that works

[sand timber]

It’s installed into the motherboard

I am testing to see if it’s the HDMI cable

But the cable working fine

I connected a monitor with that HDMI cable, it’s working fine

[jaunty elm]

PCIe capture card?

[sand timber]

So I assume it is not a cable issue

[sand timber]

Yes the 4K pro

[jaunty elm]

have you tried plugging the hdmi cable into your gpu directly?

[sand timber]

It has always been in the GPU

[jaunty elm]

oh ok

[sand timber]

It’s driving me insane and not even letting me get into any settings unless I disconnect it

Ok so I noticed the monitor would stay on until I touch the mouse. I disconnected all USB cables including the mouse and Steam deck + and reconnected back. It seems like it stopped going on and off

That's weird

Ok no the problem is not fixed. Came back after I restarted my PC

I turned off streaming PC but my gaming PC monitor still going crazy

I tested another HDMI cable. It is not a cable issue. It’s acting the same way

[sand timber]

I think I fixed it by changing EDID (Internal) to 3440x1440

It was 4K pro 4K240

[nimble plover]

I'm at a complete loss here.

I used my 4kPro MK2 yesterday on Switch2, no issues.

And now, only sound is coming through. No options were changed, tried different HDMI cables. Still only sound.

Anyone have any idea what could cause this?

Settings:

In Studio it shows this now 🤔

[past basin]

Have you already tried rebooting the PC? In some cases if the card is in a x2 or x1 PCIe slot or having other PCIe comms issues for some reason, Multiapp support can result in an image like that. Rebooting would cause any other apps trying to use the card, either for capture or as a camera, to relesase it. It could also fix a number of other potential headaches, so I'd start with a reboot. Ideally do a full shutdown and unplug power from the PC for 30 seconds to make sure the PCIe card fully discharges, before powering back on.

[craggy relic]

why is my capture card flashing red it worked fine yesterday

[nimble plover]

Feels kinda... finnicky, that everytime I want to use the card, I potentially need to reboot my PC 🤔

But let's try/

[past basin]

How is the gaming PC monitor connected? Are you using a passthrough setup (HDMI from GPU to capture ard, then HDMI out on the capture card to your monitor), or a cloned/extended setup - monitor and capture card go to different ports on the GPU, you clone the display to the capture card in Windows (or in extended mode with an app like OBS with Fullscreen Projector mode)

[past basin]

Depends on the issue, we're mostly just testing here - if we can confirm it's another app we can track it down and set it to default to something else.

[nimble plover]

fair enough, brb 🙂

[past basin]

Flashing red can indicated a number of errors - what card do you have and what are you trying to capture with it?

[craggy relic]

hd60x with ps5 i use macbook m1 air and hdcp is off

[past basin]

Is there a monitor or tv i the HDMI out from the card? If so does that still get signal?

[craggy relic]

yesterday was working fine now its flashing red

[craggy relic]

yes i tried swapping to my monitor but didn’t work

[past basin]

Yes, the monitor in the HDMI out does get signal?

If so what resolution is the PS5 set for in the video menu?

[craggy relic]

yes the monitor gets the display

[craggy relic]

4k

i plugged my monitor so its 1080

but ill go back to tv bc its better

[past basin]

Ah, so 4K when the TV is in the HDMI out, and 1080p when the monitor is?

[nimble plover]

That did do the trick. Rebooted, and now I have video feed again.

[craggy relic]

ye

i tried updating firmware its up to date too

[past basin]

Sounds good - keep an eye on it. If it happens again, and you're on Windows 11, check in the privacy and security settings under camera (which includes capture cards), to see the recent activity list and check if any other apps are making camera calls, possibly to your capture card. Some exampels include the Nvidia Broadcast virtual cam, and video call apps like Discord and Teams.

[nimble plover]

Lets check that regardless now 🙂

nope, last 7 days only Capture Util and Studio.

[past basin]

Good news is the video is still passing through so we can rule out a few issues here. Odds are the connection to the mac is having issues or the video mode it's using is compatible with the TV and Monitor but not the capture card (ususual but possible). I'd suggest trying Elgato Studio Beta at the moment to see if it gives you any errors on what's up with the card - it can pull more info than third party apps like OBS. It's available from https://www.elgato.com/s/beta (don't forget to click the mac toggle in the top right of the list of beta apps or it might only show the Windows one)

If you didn't want to try that you can also try unplugging the capture card from USB for 20 seconds or so to reset it and reconnect it.

[craggy relic]

k

[craggy relic]

i cant click agree i cant make it smaller

[past basin]

Press tab to tab through the buttons and hit space when it's on there

What screen resolution are you running at?

[craggy relic]

on my mac?

1440p

[craggy relic]

??

[past basin]

Yes - I wouldn't have expected the agree button to scroll off there

(though it is still in beta)

Huh

[craggy relic]

well i cant go down

[past basin]

Okay I've not seen it do that before

If you kill it and restart it does it still display like that?

[craggy relic]

kill it?

[past basin]

Close it

[craggy relic]

yes i tried

[past basin]

Did it not close, or do you mean you already closed it and re-opened it?

[craggy relic]

i re opened

[past basin]

Okay, lets skip that for now. Have you already restarted the mac since you got the red light>?

[prime pollen]

hm, i'm a bit confused - in theory game capture hd60 s+ should support ip to 2160p60 (4K) HDR10 but switch 2 blocks it to 1080p for some reason?

does the hdmi cable used makes a differece?

[craggy relic]

i restarted the mac 20 times

[past basin]

It can. That said HD60 S+ has some quirks with HDR support - it only supports YUV420, not the newer YUV422. I'm unsure yet if Switch can be set to this. If passing through 4K60 it also switches to 1080p60 for capture (though the HDMI out port still gets the 4K60 output. It can capture at 4K30 if the source is 4K30 though

Do you have a monitor or TV in the HDMI output of the HD60 S+ though?

[past basin]

What happens if you boot the PS5 in safe mode?

https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/

If it's a problem with the PS5's display mode this may help us tell

[craggy relic]

how do i do that

[past basin]

Follow the link there, it'll tell you how

[craggy relic]

done now what

[past basin]

Is the light on the card still red?

[craggy relic]

yes

now the display aint showing

[past basin]

Okay, just restart ths PS5 again (may have to do it with the power button since hte screen is out) and it should go back to the previous display modes

Once you can get the PS5 back up lets test some settings - you'll want to turn off HDR, Variable Refresh Rate, and 120 Hz mode to see if the red light will clear and the mac will get signal again

[craggy relic]

..

i use hdr on my monitor and playstation

[prime pollen]

i'm trying to just pass through 2160p60 to my monitor and 1080p to elgato
i can do 2160p60 when i connect it directly to monitor but that output gets blocked to 1080p on switch when i try it through elgato

[craggy relic]

done

[past basin]

No change, still a red light?

[craggy relic]

yes

[past basin]

Do you have the Capture Device Utility from https://www.elgato.com/downloads installed?

[craggy relic]

yes

[past basin]

What is your Input EDID mode set to in that app (may need to hold Option for it to show up)

[past basin]

What app are you using HD60 S+ with, and do you know what firmware version you have on that card?

[craggy relic]

it wont show

[craggy relic]

i was holding option too

@past basin

[prime pollen]

How do I check the firmware?

[sand timber]

Ok so capture card IN HDMI cable is connected into my gaming PC GPU

Capture card OUT HDMI cable connected into my gaming PC monitor

My gaming PC monitor connected into my gaming PC GPU display port

The flicketing stopped after I changed EDID (Internel) from 4K Pro 4K240 yo 3440x1440

[prime pollen]

Also, I'm just using OBS.

[past basin]

Firmware is out of date by the look of it , that may help - you can update that with 4K Capture Utility from https://www.elgato.com/downloads or Elgato Studio (Beta) from https://www.elgato.com/s/beta -for 4K Capture Utility it'll be in settings under device. Close OBS and disconnect both HDMI ports of HD60 S+ before updating the firmware to be safe - we don't want that getting interrupted

[craggy relic]

…

im waiting

[past basin]

Bah, the steps I may have are wrong if that's not showing the extra settings. Maybe it was Command? Or hold option when opening it? I don't have a mac in front of me to check

[craggy relic]

ok

[past basin]

Yes, I was away from the PC a minute and am going back through the replies I've missed

[craggy relic]

nope

dosent worl

[past basin]

To confirm it did come back after rebooting the PC right or is it gone again now?
What's the actual resolution of that monitor?

[past basin]

What USB speed is the capture card getting - if you go to About this mac in the menu bar, and go to the mor info or system report options, and find the card under the USB section is it running at 5 Gbps? Is the card using its original USB cable and connected directly to the mac in a USB 3.0 or faster port? Also what sort of mac is this - intel or Apple CPU?

[craggy relic]

@past basin

[past basin]

Red light is because the card is stuck with a USB 2.0 speed connection there. Double check that you're plugged into a USB 3.0 port or faster on the mac and using either the original cable or one that's 5 Gbps or faster

[craggy relic]

but yestarday it was working fine with 2.0

[craggy relic]

and my capture card only came with usb c to usb

[past basin]

It should never work with USB 2.0 - it works with uncompressed video like NV12. The included USB-A to C cable is USB 3.0 specced - some of them will actually have 5 Gbps stamped on the ends.

Are you still using that original cable?

Or did you swap it for a C to C, or add an adapter?

[craggy relic]

i use the one that came with elgato

[craggy relic]

since 4 weeks it worked with 2.0

[sand timber]

My gaming monitor is 4K 144Hz

I did not restart my PC yet, I’m actually afraid it comes back and I wanna stream a game now

Could you explain to me what is EDID Internal and why it was fine all year but today I had to change it to 3440x1440 for the flickering to stop?

[craggy relic]

idk how to do nv12

[past basin]

It cannot work with USB 2.0. Something's changed which is causing the speed to drop. What model mac fo you have specifically, including year or exact model number.

[craggy relic]

2019 macbook air m1 chip 8 core cpu ans 10 core gpu

i keep it charging too

[past basin]

Can you confirm the year? M1 launched in 2020

[craggy relic]

on the about it said 2019
tho

[past basin]

Does the About this mac page have a model number?

[craggy relic]

idk im downstairs let me go upstairs

[past basin]

kk, it usually starts with an A iirc

[craggy relic]

nvm its 2020

it has a serial number

[past basin]

EDIDs are bascially a list of supported display modes that get sent out from the monitor or capture card to tell the connected device what display modes are available. The capture cards have three moes - first is merged, it merges it's own supported modes with the modes from the monitor - there are occasions where the merged list doesn't work though which is why we have the other modes. Display just passed on the EDID from the monitor to the connected device and shows all the monitors modes - there's normally enough overlap with the card this is fine. Internal sends just the list of the card's modes ignoring the monitor's list - again usually overlap in mode support takes care of this. In a pinch where it doesn't you can specific a specific custom EDID. For example if you check a connected device now while you're setup to use 3440x1440 specifically you'll likely only see that one mode as an option. This setting should persist through restarts.

[past basin]

Perfect, that has USB 3.1 Gen 2 support, which is more than enough for the card. That said it look slike it only has two USB Type C connectors. Is your capture card connected to a type-c to A adapter or some sort of dock, before it connects to the mac?

[craggy relic]

dock

[past basin]

Is there a model number on the bottom of that so I can check the specs for it?

[craggy relic]

no

[past basin]

Are the USB Type A slots in the dock coloured blue inside?

[craggy relic]

uh

[past basin]

Or do you know the name of the dock?

[craggy relic]

this one

[past basin]

Can you disconnect the whold dock and let it set 30 seconds before reconnecting it to force that to reset too?

Maybe that's where things are getting stepped down to USB 2.0

[craggy relic]

its 2.0 dock yes

[past basin]

Looks like 3.0 - it has the blue indicator that usually indicats USB 3.0

But Elgato doesn't generally recommend docks because some of them can do weird things

If it worked before it might just need the dock reset to go back to USB 3.0

[craggy relic]

i have this converer

converter

[past basin]

Is that USB 3.0? Most of those are 2.0 and meant for phones

Ideally I'd replace the whole cable that came with the capture card with a 5 Gbps or faster USB-C or Thunderbolt cable.

[craggy relic]

idk

[past basin]

Usually you'll get best results connected right to the comptuer

[craggy relic]

yep its 3.1

[sand timber]

Aha, thanks

Now in Wavelink Stream mix, my capture card has a different name

Also now my games have a different resolution. When I put them on 4K resolution, the game looks stretched. I am assuming the cause of this is changing the EDID.

Do you have any idea what could have caused all this in the first place? Drive update? Windows update?

[past basin]

Other than that, like I said I'd unplug the dock and let it sit 20-30 seconds to discarge, maybe restart the mac while it's disconnected, to see if everything will connect back up in USB 3.0 mode after that

[past basin]

Yeah, that's both of that is because of the EDID change

[craggy relic]

still noing red

[past basin]

Did you select 3440x1440 because it had 4K at the front? It should start with 4K X meaning that EDID is meant for the 4K X capture card. Try setting it to 2160 if there's an option listed for that EDID instead - that's 4K res

[past basin]

Any chance you have a thunderbolt cable about or a USB-C cable with 5 Gbps or faster?

[craggy relic]

also my usb dock is 3.0 i js checked it says its 2.0

[sand timber]

These are the only options

[past basin]

I mean when you set the EDID with Studio or 4K Capture on the other PC

[sand timber]

Wrong pic sorry

[craggy relic]

i have an apple charger but i dont think it will work and a ps5 charger controller thats it

[sand timber]

My bad I sent wrong pic

[past basin]

All good - which specific capture card are you on again?

[sand timber]

4K pro

I cannot, my games are messed up. And I cannot put back on 4K Pro, the flickering starts all over again

I don’t understand what messed it up in the first place

Nothing was touched or changed

It just started this out of the blue

I tried disconnecting all cables, reconnecting everything back

[craggy relic]

so yeah

[past basin]

Probably not, most charging cables including the PS5 ones, are usuall USB 2.0 bceause they don't need fast data.
Honestly you may have to replace the cable and connect right to the mac with the capture card - offically Eglato doesn't support third party docks, and we need to get around the dock to test whether or not that is why the USB speed is suddenly droped to 2.0

If you leave things unplugged a while it might reset next time you try it, but ideally replace that cable with any USB-C to USB-C cable that's at least 5 Gbps or faster and plug the capture card right into the Macbook Air

[past basin]

WIth stuff like this it could even be a change in Windows updates or GPU Drivers on the gaming PC sometimes. Hard to say.
Do you game in Fullscreen or Borderless windowed?

[sand timber]

Always borderless

I don’t remember if there was a driver update, but I think there was a Windows update

[past basin]

You can try setting it to 4K Pro 4K240 then in Windowd Display Settings click the screen and set the refresh rate down to 144 to match the monitor. Ideally Internal (default) should also work

(or 120 is actually likely better to reduce risk of tearing)

Normally I'd have expceted Display to work best though as that passes on the Display's own EDID modes and should stop that blinking

[sand timber]

When I put it on 4K Pr 4K240, the flickering doesn’t allow me to do anything

Windowed display settings where exactly?

[past basin]

Note: sometimes with a dual PC setup you may have to reboot both PCs after changing EDID modes to get everything to sync correctly and not hold the old settings

[past basin]

You can get there by pressing Windows Key + R and typing Desk.cpl in the box that pops up (on the gaming PC)

[craggy relic]

idk where to get one

[past basin]

Most electronics stores - Best Buy would likely have one for example. Walmart I've found only has a 50-50 chance. Amazon has them too, or you can get one from the Elgato Spare Parts store - https://www.elgato.com/spare-parts - (the USB-C cables with 4K X and Facecam Pro will work for HD60 X)

[sand timber]

I can do anything on the gaming PC only if I disconnect the HDMI cable of the capture card

I turned my whole streaming PC off but my gaming PC still flickering

Flickering stops only when I pull out that HDMI cable

[past basin]

Do you game with HDR on?

[craggy relic]

but im in za

[past basin]

Ah, I'm not sure what your local retailers are - but I'd still imagine most electronics stores would have one or be able to order one in for you. A thunderbolt 3 4 or 5 cable will also work if you can find one of those

[sand timber]

No unless it got turned on by itself I will check

The HDR is off

[past basin]

No just wanted to suggest a different setup here - but it doesn't support HDR is why I was asking

Do you have a DIpslayPort cable on hand for th emonitor or more than one HDMI port on the GPU?

[craggy relic]

it working on my channel 4zxnii you can check like howe

[sand timber]

Yes I have 2 HDMI ports on GPU and both same thing, flickering

[past basin]

I'd suggest trying this with cloned mode where you hook the monitor up to the GPU directly, then hook the capture card to another port (leave the HDMI Out on the card empty) and clone the main monitor to the capture card in Windows. This way both devices can send their own EDID to the GPU and it'll sort this out for you. (set the capture card to EDID Input Mode Internal, and the bottom option to Default when doing this)

You can clone the display using Windows Display Settings or the app for your GPU (eg, NVidia Control Panel)

(I think Windows calls it duplicate now actually, sorry)

[sand timber]

It was already cloned ever since I got the capture card

[sand timber]

Ok my gaming monitor is already connected into the GPU DP port, you meant gaming monitor right?

So I need to pull out the HDMI cable out of OUT on capture card? The cable which is connected into my gaming monitor HDMI port?

[past basin]

Yes

Sorry that might be part of the issue here - if you had the card connected using passthrough (the HDMI out) but were also cloning to it, that makes things a lot more complicated

[sand timber]

But it worked fine all year?

[past basin]

If it was using DP before and accidentally got bumped to HDMI mode on the monitor it would have switched from the cloned feed to the passthrough one - that could explain how this all happened

Since you were essentially hooked up to the monitor with both DP and HDMI feeds from the sound of it

[sand timber]

I pulled out the OUT cable and turned the streaming PC back on

Nothing flickering anymore

I didn’t change anything here

I didn’t change anything here either

[past basin]

When you pulled it out it would have forced it back to cloned mode, not the passthrough - I'd guess that's what happened. monitor accidentally got switched to HDMI mode and was using the wrong feed

So just leave that HDMI cable out of the setup so the monitor can't accidentally get set to that again and you should be good

[sand timber]

Thanks! This helped. I just don’t understand why did I have it in OUT in the first place all this time if it works fine without it?

One less cable

Why did the Youtube videos all tell us to connect HDMI cable from OUT of capture card INTO gaming monitor

[past basin]

That's normal for passthrough setup - you can do that for a computuer, but it's Required for consoles since they only have the one HDMI port

You can do it either way but if cloning was how you were setup before, and it worked best to stick with it

[sand timber]

Thanks for helping. My hair was gna turn white

[past basin]

No worries, glad you've got it sorted out!

[crimson scroll]

Bumping this

It keeps happening today

The screen will randomly shift the entire thing up

And then freeze

[past basin]

This looks like some sort of HDMI timing issues - most common is VRR, but we can rule that out here since Switch 2 doesn't support that in docked mode.
There's a small chance of a cable problem, but my first guess is some sort of EDID hiccup. If you open the side panel in Studio there, what do the EDID settings look like, and do you have anything in the HDMI Out port of the capture card?

[craggy relic]

@past basin i found a cable
it worked for 30 min but now its flashing red

just transformed my setup

clean..

[tired grove]

Hello,

I bought the Switch 2 yesterday and connected it to my Elgato Neo Capture.

The only problem is that the picture and sound suddenly cut out for no reason?

I don't understand because when the switch is connected to a television I don't have any problems. I deduce that this is a problem with the elgato neo? Maybe a wrong setting?

[past basin]

Something still sounds like it's off with this USB connection - you're sure the cable was the correct speed? You might have to ask #official-tech-support at this point.
Does the USB speed on the mac when you check the system report still show the capture card at 480 Mbps instead of 5 Gbps?

[past basin]

As in cut out and didn't come back at all or you're having issues where it keeps coming and going?

[craggy relic]

it says 4mbps

[past basin]

4 Mbps? Something is definitely up there, ither the cable is damaged or the connectors or ports on either the mac or the capture card are dirty or damaged. I can't think of any reason a good cable would drop from 5 Gbps to 4 Mbps without something like damage or dirt - maybe if the mac or card were overheating but for that big of an impact I'd expect things to shut down first

[craggy relic]

can a iphone 16 charger work then

@past basin

[tired grove]

It stops suddenly. For example, in the middle of a game, the sound stops and the image freezes.

[past basin]

Most charger cables are only USB 2.0, so most likely not. Charger cables focus on voltage and ameperage instead of data speed.

[past basin]

Huh. What app are you running hte card with, and does that problem still happen if you use a different one? It's a good idea to see if we can determine if this is a software or hardware headache

[craggy relic]

oh nvm

[tired grove]

I use OBS?

[past basin]

Try the Elgato Studio beta from https://www.elgato.com/s/beta and see if that locks up too. That'll help us determine if it's a software problem or not

[craggy relic]

BROOO WHYYY TODAY DOES IT HAS TO FLASH RED WHYYYYY

yesterday look with capture card

[gusty dagger]

i dont know why but my output is really highly saturated

it goes back to normal when i open 4k capture lol

[past basin]

This sounds like you're using one of the PCIe cards and tried to setup something like OBS with HDR but didn't disable tonemapping for the card. When the 4K Capture Utility loads in it disables tonemapping on the card and turns it on again when it exists (as 4KCU has it's own software based tonemapping).

If that's what's going on, hold down CTRL when you open settings in 4KCU and on the device tab turn off the option that turns the tonemapping back on when you exit

[gusty dagger]

alright thanks man!!

[ebon owl]

Hey I'm planning on getting a HD60X aswell to stream on discord, i used wired iems and use voicemeeter aswell, is the delay typically for this capture card bareable? I heard about the chat line pro but I want to be able to hear my pc at the same time

[past basin]

On the card itself it's probably only down around 30ms to match the video processing, but if you're routing the card audio through Voicemeeter that might add a touch more.

[dapper raft]

Hello! I was wondering if I could get help with my new HD60X. I was streaming the switch 2 on Twitch using it, and even though the stream has full 60 frames, the preview window on OBS keeps dropping frames, which is kind of hurting my eyes. Does anyone know how to fix that?

[sullen swan]

Has anyone been having the issue where their 4k capture utility comes up black when the console is on, its like it trys to pull the feed but the screen just shows black until I either restart or download the capture card specific driver then itll show up

[jaunty elm]

i dont even have a capture card

[rough verge]

Everyday I fiddle with the settings and am able to get it to work but everytime i turn it back on it just puts me back to this and im getting tired of constantly fiddling with the setting, is there no fix?

[dapper raft]

Hi! Just wanted to follow up to see if anyone had any help with this?

[devout halo]

can i use an usb 3.0 cable that its not the one included in the game capture neo to connect it to the pc?

[sand timber]

Hey, sorry to bother again but I was AFK for a while. Came back and my gaming PC monitor was off (screensaver). I touched the mouse so it turns on and it started flickering again (the second HDMI cable from OUT to monitor is still unplugged)

I restarted both PCs and it seemed like it stopped but I guess it might come back

[keen cloud]

Hi Elgato gaming I’m JameelPerkins asking can Elgato HD60X stream Google stick chrome-cast 👈?

please answer yes or no ?

[fallen elbow]

It depends. If the content isn't HDCP protected (a form of DRM), then yes it'll be able to capture it. If the content is HDCP protected, like if you're trying to record something you're watching from Netflix or similar, then it won't work and will only show a black screen

[fallen elbow]

You should be able to, yeah

[past basin]

What are you capturing WITH. Did you get a PC or Mac after? I see a PS5 and Chromecast there - if you're trying to capture the PS5 with something odd again, this will not work, as Chromecast cannot take input for capture.

[past basin]

Keep an eye on it - if it does come back in cloned mode, try updating or rolling back the graphics driver. Every once in a while we'll see a driver from NVidia or AMD that gets quirky with display cloning. They're usually pretty quick on fixing that when it does happen though.

[keen cloud]

Arcsane without pc ?

[past basin]

What device are you recording to? What are you planning ot plug HD60 X into to record?

Chromecast can not record, if that was your question. PS5 also cannot record from capture card.

[lament obsidian]

Hi, I'm having big issues with my capture card colors.

On my gaming pc, I use obs to project my display to the capture card. Then on my streaming pc it's washed out and overly vibrant... any tips? I've been messing with color format and color space, etc. but no luck. Filters don't make it look any better

My CC is a 4k 60 mk 2

[tough saddle]

Can I pull audio from my Elgato Neo capture card threw hdmi

[past basin]

Yes, though there are some gotchas. If you have a console with a headset connected directly to the console (or controller) most of them mute the audio output on the HDMI port - in a situation like that Neo might not be the best choice as it doesnt' have an Analog audio input to use with a Chat Link (though if the PC has a Line In jack that doesn't matter as much)

[past basin]

Have a screenshot? My first guess is you're trying to setup for HDR in OBS but didn't turn off the HDR to SDR tonemapping on the card (if that's the case go into 4K Capture Utility, hold down CTRL and open settings, then disable the option that turns on the HDR tonemapping when you exit the app and close out 4KCU)

If you did not try to setup OBS for HDR this is not likely the issue htough

[tough saddle]

Would this work

To hear my game

Threw my pc

[past basin]

If you're not plugging a headset right into the console, you wouldn't need it, you can hear the game right through the captured video feed. The issue only comes up if you connect a headset right to the console (and even then depends on what console).

[tough saddle]

So I need a usb?

[tough saddle]

USB headset

[past basin]

USB headsets are going to be a nightmare to capture because they transmit data, not straight audio - what console are you trying to capture?

[tough saddle]

PS5

Or garbageS5

[past basin]

Yeah that's going to be a headache (unless it's sometehing like a Arctis Nova Pro with a streamer mode)

[tough saddle]

Cuz doesn’t have pass through feature like on Xbox

[past basin]

Xbox did away with HDMI passthrough in the newer generation too - I think that only existed on the XBox One

[tough saddle]

I genuinely didn’t understand the purpose behind them even making the neo because it’s just a scam

[past basin]

It's essentially a basic capture card, for folks that only need something like 1080p

[tough saddle]

What was the point of getting something to stream if I can’t get audio or even my own?

[past basin]

You'd have this audio issue on ALL the capture cards

PS5 does one audio stream per user - it mutes the HDMI audio the instant you plug in a headset

If you had a 3.5 mm wired headset a Chat Link Pro is the quick workaround. If you don't need headset mic you can also listen through the PC's capture app instead of the console directly (though there's a touch of latency this way)

USB and Wireless headsets work with data streams instead of analog audio though so they're a massive headache when you're trying to work with captured audio

Unless they have analog outputs you can capture from too

But those are rare

[tough saddle]

So I’m cooked

[past basin]

If you're going to stick to the USB headset, probably.

If you don't need the mic on it, I'd suggest plugging the headset into the PC instead though and listen through that - once the headset is unplugged from the PS5 the PC Should start getting audio thorugh Neo again as the HDMI on the PS5 should un-mute

[tough saddle]

Ok

So I’m ok

That’s all that matters is that I can get my gameplay and audio

Can I also setup my pc microphone

For the mic to talk to stream

[past basin]

Yeah, that should be fine since that part is all through the PC. Will depend on what app you're using but things like OBS most folks use for streamig should be able to add your mic with no issues

[tough saddle]

I don’t have a monitor

Should I go with a portable monitor

A second monitor

[past basin]

It's not strictly needed, you can leave the HDMI Out on the card empty and play through your capture app - but it does have lower video latency if you're playing through the HDMI Out port on the card than the capture app since it doesn't have to go through being converted for the PC to use.

Having a second screen also lets you play in fullscreen though, while your capture app and chat are up - so it is a good idea.

[tough saddle]

OK, I’m going to make this work. I’ll see you in a couple of weeks.

Thank you for being a great tech-support guy

[past basin]

No problem, good luck with the setup!

[lament obsidian]

I hate how simple of a fix this was, I've been trying to learn this for myself for days. Thanks!

[past basin]

Glad you got it sorted! That trips up a few people first time they're setting it up, and can be hard to track down since not all cards have the ability to tonemap on hardware.

[full jewel]

Anybody know why after I updated my 4kX to new firmware with elgato studio, the preview window is super delayed, causing it to be completely unplayable through 4k capture utility, and OBS?

[past basin]

Did you disconnect 4K X after the update and leave it a couple moments before reconnecting it? That can trip things up if the card wasn't reset after the update

[full jewel]

I did unplug it, I think it was for a few seconds

is there any way to reset firmware?

also, for some reason, it seems fine in elgato studio. pretty responsive.

[past basin]

There is - but the firmware it bundled with the app normally, so you'll have to do it with 4K Capture Utility which still has the older one. You'd hold CTRL when you open settings to expose the update button even though the version you have is newer, it should let you "update" back to the older one then

Can't save I've seen that issue with my own 4K X after the update though though - you might want to report that issue on the beta megathred on the reddit

For OBS it might be worth removing and re-adding the card too

[full jewel]

thank you, real fast, I just changed the resolution on the switch 2 to 1440p, and it immediately fixed. I was at 4k before and it was fine?? I'm so confused lol

[past basin]

Huh, might have tripped up EDID settings with the firmware or something. Glad to hear you were able to sort it out

[full jewel]

Still won't show up in obs, and it just completely breaks at 4k again.

[maiden yarrow]

i just got an HD60 X, and it works fine with my switch 2, but the audio crackles when listening through obs. after you record, though, the crackling is not there but the audio goes silent every once and a while. any idea what i need to do?

[full jewel]

Speaking of, I have NO audio when trying to capture switch 2, any advice?

thank you for the help btw I appreciate it

[maiden yarrow]

really?

[full jewel]

yeah its just video

[maiden yarrow]

dang that is weird

i am just pissed at this issue