capture-cards

[willow tendon]

then I'd have absolutely no problem

everything is good

[lone crypt]

That’s a question for OBS. If they answer those in their discord

[willow tendon]

yea Ima go do that tomorrow

thank you for your help

sorry I kind of kept providing necessary information in short bursts 😭

definitely seeing now how silly the workaround to get Elgato onto Parsec seems

[lone crypt]

It’s an unusual use case. Usually it’s like, use buffer it look better!

[willow tendon]

^

i wonder what year it'll be when elgato is able to reduce the latency to single digit ms

30 is so good

esp coming from the 58 ms elgato 4k pro mkII

[lone crypt]

I bet you could do better with NDI

But that won’t solve any console stuff

[delicate sundial]

question if i got a hd60 pro and used it for my ps5 does that mean i can use my mic from my pc on my ps5? (i have an xlr mic)

[lone crypt]

There isn’t a way to have a mic go to both. Streamers using console have a mic for the stream, connected to pc; and the console headset mic for teammates in voice chat. (And the chat link pro cable is how game chat is captured and split off to the capture card)

[delicate sundial]

ah i see

but using a cap card does allow audio to come thru to the pc so in that sense i could just use discord normally on my pc whilst playing on my ps5 via cap card (obviously with lag). correct?

[lone crypt]

Yeah, if you don’t need to speak to/capture ps5 voice chat, it’s really as simple as not needing that end of it at all. Mic is connected to the streaming pc, where discord runs also

In the simplest setup, you listen to the audio through the capture card, so you’re hearing game audio through hdmi, and then whatever mixer you’re using on the pc. So the audio will be like 1 or 2 frames latent.

[delicate sundial]

oh so it wont be immensely noticeable

[lone crypt]

Which you might notice or need to compensate for if you’re playing rhythm games. But shouldn’t really be a problem otherwise

[delicate sundial]

it would mostly be a case of playing story games or very rarely a online shooter

[lone crypt]

Yeah I bet you’ll be fine

[delicate sundial]

ty good sir for ur help

[viral charm]

any advice?

also should of included, I do not believe this is a vangaurd thing. My experience vangaurd wont let you load. Also none if it lines up with typical vanguard issues.

Okay last bit of info, When I set the 4k utility edid res to 1080p and then play on 1080p it will not crash. When I swap valorant to a stretched res it will crash. This is kinda of where ive been looking for a while now and I think this shows where the problem is.

[lone crypt]

Seems like you’re assuming it has something to do with Elgato equipment, like a capture card; but you don’t say so… and I don’t see anything here relating to that… but you’re here so I’ll try.

Graphics driver crashes are either game problem, GPU driver problem, or GPU overclock.
I agree it’s likely not either of the first two (unless maybe nvidia has been making a very bad job of their drivers lately)
But first thing I’d try is to reverting whatever GPU overclock you have; set that back to stock speed.

If it’s just when you tab out, set the game to borderless window mode. Anything other than exclusive full screen to get more compatibility and make it less sensitive to owning the display directly will help it cope with not being the only app running. 🙂

[raven wave]

am i able to use a elgato capture card when my gpu uses a mini dp port so would i still be okay if i used a adapter?

[past basin]

Is this a dual PC setup? Keep in mind that for single PC there's no performance benefit to a capture card over software capture, since it still uses the GPU and CPU for encoding.

But generally the answer is yes, if the port supports DisplayPort Dual Mode mode which lets it output HDMI using a passive adapter.

This is also called DP++

Setups that need active adapters are much more prone to issues with the conversion and capture though

[raven wave]

it is dual i use a laptop to stream and a desktop to gamebut when i want to play stuff like elden ring on strem i wana switch it to my xbxo

[past basin]

Huh, odd to see a laptop without HDMI these days. Mileage may vary but most laptop GPUs should handle DP++ on the port

It's hard to promise though as it's one of those protocols they don't always advertise.
Also DP++ may output in older HDMI versions like 1.4 depending on the GPU

So it may not be suitable for things like 4K high refresh

[raven wave]

yea so i use a like a thinkpad laptop and then this old mid hp desktop both my dad brought home for me from his work there good for things like coding yet are horrible for games or renders but i use ndi cause our internet is good so i game on the desktop stream on the laptop the laptop has an hdmi port anf a mini dp and the gpu for my gaming desktop has 4 mini dp

[viral charm]

Ya sorry,

I am pretty confident it has to do with the transition / mirroring on monitor. Also, no issues before using to dual pc setup. Things like strictly setting elgato to 1080p and only playing 1080p fix it. Making me assume that there is a mixture of display settings / 4k settings that are the problem. For example if on 4k capture could set a custom res to a 1440x1080 I believe it wouldn't crash. It's only when those two problems (stretched res game, full screen on stream pc utility) it crashes.

furthermore i have ruled out most of the graphics driver errors out. Even so the only controllable variable here is the interaction between display and elgato?

borderless window adds mad input delay and other streamers / val pros are using this WITH stretched res too.

[viral charm]

responded above (sorry i was at hospital)

[viral charm]

/ to play borderless window is kinda pointless cause id just use obs with no capture card as my pc pushed enough frames alr

[past basin]

Huh. I was going to say you shouldn't get delay on modern games in Borderless because of the optimizations to how windowed games work in DX12 - but apparently Valorant is essentially a legacy game still running DX11, despite it having been a decade since the switch to DX12. Borderless may indeed increase some delays on DX11 and earlier - I would not class it as "mad input delay" though, but yeah, it can be noticeable depending on the game and title, FPS games probably see it more than most.

That said most capture cards also don't support non-standard resolutions like 1440x1080. The PCIe models are more likely to tolerate oddball resolutions than the USB ones though. If you think the resolution is an issue you can see if #official-tech-support is able to generate a custom EDID for you to load in to rule it out - this may or may not work as that's not an officially supported resolution though.

Also, assuming this graphics crash is happening on the Gaming PC, it likely wouldn't be the capture card as the card only shows up as a monitor. Odds are this is related to how Valorant or the GPU driver is handling dual displays - I suggest you disconnect the card from the HDMI and hook up another monitor, maybe the one from the streaming PC to test to see if thas the same issue. This is not a perfect test as the monitor will have different EDIDs with different resolution and feature support, but it may help confirm if your PC is having issues with Dual Screen gaming entirely in Valorant or just with the specific combo of settings used with the card. I suspect it's going to be the latter, but ruling the first out before you go too far into it is a good idea.

I'd also suggest testing this with other games - running games in Fullscreen mode (or Fullscreen Exclusive since this is a DX11 title), passes off display control to the game essentially - not all games handle dual displays equally well, especially when resolution support differs between devices. It would be good to know if this is Valorant specific.

[azure onyx]

hi can anyone help me.. Im getting a no signal input on my Game Capture 4K60 Pro MK.2. I already tried all the basic stuff like uninstalling drivers then reinstalling(Version 1.1.0.198.8.1), restarting pc (Windows 11), changing cables, i tried multiple devices same results and its driving me insane already. I already contacted support and got a ticket number but just wondering if anyone here can help. thanks

[past basin]

What are you actually trying to capture with it?

When you changed the cable did you confirm it was a HDMI 2.0 or higher?

[junior stratus]

?

[azure onyx]

Yes i tried multiple hdmi cable, usb c adapters, i tried capturing displays of ipads, samsung tablet, my android phone, ps5, xbox, non of them works

I tried removing the card out of the motherboard then putting it back again, i pretty much tried everything that i can think of..

[lone crypt]

We don’t know what the problem is; please give details.

[warped ledge]

Are you using ultrawide?

[stable zinc]

Anyone able to help? My capture card currently disects my desktop in to 4ths (or 3rds), and rearranges the order??? I've uninstalled and reinstalled the drivers. Elgato 4K Capture Card

You can see in the image, the split on the right should be on the left. Middle is correct, and then left is just blank

[orchid nymph]

if you are recording on desktop, why are you using capture card?

[stable zinc]

Because I use two PCs?

[orchid nymph]

are you not able to connect your second pc remotely to the OBS on your main pc?

[stable zinc]

I'm gonna be honest, this isn't really helpful.

I'm a dual PC streamer, I've been using a capture card between two PCs for two years, I just got a new PC for the streaming side and for some reason the capture card is doing this. I'm looking for help fixing the capture card, not analyzing why I'm using the setup I am lol

[past basin]

Looks like a timing issue, crossed with not enough PCIe lanes possibly? The green section is usually a result of PCIe bandwidth caps, and the offcenter is usually a timing problem like VRR issues (try turning off VRR/GSync/Freesync), or HDMI cable problems. I can't say I've seen these two issues double up though. What card is this? there's a half dozen "4K" elgato cards. 4K60 Pro Mk2? 4K Pro? 4K X, etc,

[stable zinc]

Sorry, I meant to include the Pro. I have the Elgato 4K Pro Capture Card

If I restart my PC, it'll work normally too. It's hit or miss if it has this issue

I'm sorry, I'm also technologically illiterate. Could you tell me wher eot turn off VRR/GSync/Freesync? I'll also try replacing the HDMI, however it had been working completely fine until the new PC swap

[past basin]

If your 4K Capture Utility up to date? If so check in the settings under the device tab to see if the Update Firmware option is available (it only shows if there's an update). Beyond that I'd change the HDMI cable out, and maybe try capturing something other than the gaming PC if you have any other HDMI gear there, to see if this is a issue specific to linking to the gaming PC or a general issue with the card

If it's an NVidia GPU G-Sync can be turned off in control panel

[stable zinc]

Yeah, it says it's up to date. I'll check the cord and whatnot and see if any of that helps. Thank you!

[past basin]

If it keeps up past that, reach out to #official-tech-support and put in a ticket too, just in case there's an issue with the card itself

[stable zinc]

Thanks!

[orchid nymph]

@stable zinc i wasnt trying to analyze, just curious. But since it is a capture card and the new pc set up, is it using windows?

[viral charm]

goat. I'll try that out

[viral charm]

@past basin just wanted to update you. If set to display scaling and I make sure desktop resolution MATCHES the ingame resolution I can play pretty much any res. However if the game and desktop resolution are mismatching it seems to crash. Honestly this solution works and your explanation helped a lot with me being able to tinker my way to the result.

Negatives are, can't go over 1080p 60 capture (so kinda overpayed for a card LOL) and the fact that desktop on gaming pc is stretched which is not great for work. Still have my ticket open incase of some perfect solution but also on me for no researching enough about valorant. Thanks so much!

[past basin]

Glad to hear you were at least able to get it partly sorted. With any luck the support team will know more, or be able to setup a custom EDID if needed

[stable zinc]

@past basin I changed the HDMI and turned of G-Sync in my control panel. It doesn't have the green bars but just says "no signal" for the empty spots now and is still out of order

I've started a ticket with them so hopefully they can get back to me soon 🙏

[past basin]

Seeing it show No Signal in those is new to me.
The card is in a PCIe slot with x4 lanes available right? It does really weird things if there's not enough PCIE

[stable zinc]

They should be PCIE 5x

If I restart my computer enough times, it works just fine. I just restarted 3 times, and now it works fine. Sounds like MAYBE a faulty device??

[past basin]

PCIe 5.0, but how many lanes on the slot? Not all of them are always wired up for the full length, especially if they split lanes off for NVMe and the like

But yeah, could be a hardware fault too

[silk holly]

Hi all. I just started putting together my dual PC setup for streaming and running into an issue with 4k capture on my streaming PC not picking up the signal from my gaming PC via Elgato capture card. At first I thought it was because my old HD60 S didn't meet the required aspect ratio from my Gaming monitor (2560x1440), after looking online I found out that was true so I upgraded to an HD60 X today. But I"m still running into the same issue where 4k capture stays blank at 'No Signal'.

I've tried everything, unplugging both HDMIs & the USB 3.0 from the capture card and replugging them on both capture card & the PC, resetting both computers, using different HDMI cables I have lying around the house, going on device manager to see if my streaming PC can detect the capture card or having it disabled by default, uninstalling & reinstalling 4k capture, making sure the firmware for both 4k capture & HD60 X is up to date but to no avail. Any help would be appreciated. Thanks in advance.

[past basin]

HD60 S can't do resolutions above 1080p (1920x1080) so that tracks.

HD60 X should be able to handle 1440p though. What colour is the light on the card when things are running?

Also does it list a source resolution in the app in the top right, even when saying no signal?

[silk holly]

Hi Arcsane, the light on the card is currently white.

[past basin]

A white light genereally indicates power is on, but it's not seeing a signal at all. Is the card connected as a cloned setup (monitor and card on their own ports on the GPU), or passthrough (HDMI from GPU to HDMI In on HD60 X, then HDMI OUT on HD60 X to the monitor)?

[silk holly]

And yea, the source resolution is 1440p30 on the top right.

[past basin]

Huh, I'd have expected 1440p60. Is is using the original HDMI 2.0 cable there now? I know you mentioned you'd switched some of them around

You may also have to check that Windows Privacy Settings are set to allow applications, and Desktop applications, access to cameras, as Windows treats the card like a camera. If that's blocked they won't get signal

You might also want to try the card with another app like OBS Studio as well, in the event something about the signal is not playing nicely with 4K Capture Utlity specifically

[silk holly]

I'm using the HDMI cable that came with the HD60 X from the HDMI port on my monitor to my capture card

[past basin]

Check that the cable going between the card and the gaming PC is also at least HDMI 2.0

If you've somehow managed to dig up an older HDMI 1.2 cord for example, it'll cap you at 1440p30

[silk holly]

I'm not sure what the speed is on the cable that goes from the card to the streaming PC. I think that might be what's causing the issue. But the one coming from my gaming PC to the card is the one that came with the card today.

[past basin]

If it shipped with HD60 X it's HDMI 2.0

It's telling you there's signal but the app isn't getting it - I'd check it in another app at this point anyway. You can set it up in OBS with these direcitons, if you want to try that one. https://www.youtube.com/watch?v=27fYbUln-Vg

You might also want to try disconnecting the monitor from the capture card to see if the two devices are causing a conflict on the display mode for the gaming PC - if they care we can sort that after

[silk holly]

Tried it with OBS and still no signal either 😦

[past basin]

and the Windows privacy settings are okay?

[silk holly]

Yea its currently on

[past basin]

For both apps and Desktop apps? They're different settings, I've seen the second one get missed before

Also what firmware version is actaully on the card?

[silk holly]

Firmware version is currently 23.04.26

[silk holly]

Where can I find the second setting for this?

[past basin]

It'll be in the same section as the regular one, under Windows Settings, Privacy and Secrutiy, Camera

You may also want to check the recent activity section in there to see if any other apps are making camera calls that might be taking over your capture card (since Windows treats it like a camera)

If so chnge their default camera to not use the card

Since only one app can use the card at a time

[silk holly]

These are my privacy settings

[past basin]

Ah, Windows 10. Yeah that looks good

Does the capture card work if you capture something else other than the gaming PC?

[silk holly]

lemme check

[rugged patrol]

Hello, I was wondering if someone could help me figure out this issue I'm having with my Elgato Game Capture HD setup. I recently purchased a second hand Composite A/V Cable for it since mine did not come with one. I want to record some footage from my older consoles but for whatever reason it will not detect that the cable is connected and was wonder if someone could point me in the right direction and tell me what I'm doing wrong here. I have recorded my newer consoles just fine with no hiccups in the past, so I'm really not sure what's the problem here. I'm aware this is also quite an old model and some people might not be inclined to help.

[silk holly]

Just used it on my PS5 and it works.

[green echo]

I was having a problem with my ASUS OLED monitor not running automatic pixel cleaning. After much troubleshooting, I identified the problem was that my Game Capture 4K X (connected to the monitor's HDMI input while I was working on my PC over DisplayPort) was preventing the monitor from going into a proper sleep mode, even though there was nothing being captured through the device. I have temporarily disabled auto input switching on my monitor, which has "fixed" the problem. But is there some setting I can update on the Game Capture to prevent it from keeping my monitor awake?

[past basin]

Okay, sounds like it's having issues dealing with the output from the computer for some reason.
Lets try a cloned setup if you can, plug the card right into HDMI on the GPU, and the montitor into the GPU. Leave HDMI out on the card empty. Then use Windows Display settings to clone your monitor to the card, and see if it behaves better that way

[past basin]

It doesn't detect when you change the cable to an analog one automatically, you'll need to go into settings in Game Capture HD (or if using something like OBS, the "Configure Video" option in the source properties) and set it to use the composit cables.

[rugged patrol]

I've done this, and it still doesn't detect it.

[past basin]

Generally it should only be keeping things awake if it's getting a signal itself - otherwise the card itself normally also goes to sleep. What sort of device is the card connected to? Is that left on and possibly keeping the card awake?

[past basin]

What app are you using it with at the moment? Game Capture HD? Or something else?

Also is there any audio coming through it?

[rugged patrol]

Game Capture HD. i even tried OBS just incase, but i figured it wouldn't work there either

[past basin]

It'll need to be set in OBS using Configure Video in the properties for the card when you add it, since it's saved per app with that card, but in theory it should work.

The card works fine with HDMI based consoles?

[rugged patrol]

Nope.

[rugged patrol]

Yes. No modifying anything from within Game Capture HD, Say for a bit of quality trouble shooting. But both display and audio were perfectly fine.

[past basin]

I'm wondering if that cable has an issue or the card. If it works in HDMI mode, and you set it to composite instead in the settings for the card in Game Capture HD, it should just switch to composite

Given the age of the card, try unplugging and reconnecting that adapter cable a couple times, to see if there's any corrosion or dirt in that adapter port that it knocks/scrapes out

[rugged patrol]

I'm worrying it's the cable too

[silk holly]

Ok so it 4k capture detects the card when I connect it to the GPU HDMI. But I've never done display cloning before.

But it only captures the desktop and not the active windows I have open

[green echo]

It is connected to a Nintendo Switch dock. With a console docked but not powered on.

[past basin]

That means it's still in extended mode - you'll need to either go into the display settings on the gaming computer can duplicate the gaming monitor to the card's virtual second monitor, or you can press Windows Key + P and choose duplicate

[past basin]

Try setting the Switch's "Match TV Power State" to on, if it's not. It'll be in the TV settings. See if it improves the console putting the HDMI signal itself to sleep or not. (if it's already on, try it with it off).
This isn't a common problem so there's probably going to be some trial and error to fixing this.

[green echo]

I will check that setting first, thanks

[rugged patrol]

I tried the 'unplugged every cord from the card' route when i took the picture just to see what was the problem and it didn't really help me figure anything out.

[silk holly]

Alright, that seems to have resolve the issue. Thanks Alot!

[past basin]

This was less to troubleshoot more to see if there was any build up in the port for the composite adapter - sometimes on really old cards they can get a little corrorded or some dirt buildup that can impair a conneciton and sometimes just connecting and disconnecting thigns a few times can knock ti clear

[past basin]

Good to hear!

[silk holly]

One last thing, and I don't know if the capture card can do this. But I have a blue light filter on my gaming monitor so my screen has a warm like tint to it. The video capture is smooth on 4k capture but its reddish, is there a setting to filter this out?

[past basin]

Not 100% but you can apply a color correction to add more blue back in on the captured video

[candid flower]

Is this where I should ask questions about the 4K X?

[brave radish]

Hello there is @warped ledge around ? or a Member of t he year :)?

[warped ledge]

Sorry, I’n not free till after 6pm cst.

I’m actually asleep right now, cause I work in an hour.

[brave radish]

Rest well Vic, just in any case in term of proportions is it better a samsung g8 than g9? Cause i own a g9 and thoughr to go ro g8 for streaming purposes

[rugged patrol]

I have come to the conclusion that the problem just stems from the cable I bought, the display never even showed up on the TV to begin with even after plugging it into the card so i should've just concluding from that then and there. probably going to have to find another one or just settle for an HDMI Splitter.

[ionic quest]

Hi guys, I recently mounted a 5080 on the gaming PC, when I go to clone the display with Elgato 4K 60 Pro, my games crash, the gaming monitor is 2K 240Hz and the streaming PC monitor is 1080p 144Hz, does anyone know how I can fix it?

[lone crypt]

Once you set up the monitor duplicate, open nvidia controller panel, in the left menu click “adjust desktop size and position”
Here you can change the display scaling.
Set the capture card display to be 1080p and refresh rate to be 120 or 60 (whichever you want to capture at)
Set the display scaling to be done on the GPU.
Click apply and it will refresh displays.
Job done!

Nvidia control panel makes that easy.

Oh I slightly misunderstood you.

Streaming computer display doesn’t matter.

Set the capture card display scaled to what you want to capture at, as long as it’s within the range of the capture card. And refresh rates that divide evenly into the main display refresh rate will work best.

[ionic quest]

the refresh rate is set to 144 Hz automatically

[lone crypt]

Says 60hz on this screen

Also, Make sure you’re telling it to use full screen, so it doesn’t do something weird like scale the image down and leave a border

[ionic quest]

yes but when I restart the PC it sets itself to 144hz

[lone crypt]

Interesting. The card is technically capable of capturing that. Maybe that gets set in the driver first (capture utility settings) and then it will stick?
Or maybe it’s fine. See if the capture is smooth.
But I believe you should be able to set this to the format you want to capture.

The other thing in the background here is what GPU did you just upgrade from?
Because nvidia is really unstable and buggy with the drivers lately.

What seems to be a big source of it is they used to always have a buffer at the display outputs which could catch and smooth frame timings in cases where the display connection was a little noisy or otherwise not perfect in some way.
But with the recent push for multi-frame generation tech, they have removed that buffer in order to lower the latency… to try to recover some of the extra latency they are creating by generating multiple synthetic frames.
And now the displays are very picky, and they fail and black screen more, they are getting hdcp errors when none should happen because the display doesn’t know the difference through the errors in frame timing, which used to be removed before the display’s security chip. It’s a bit of a mess.

[ionic quest]

This is my setting for app 4k capture utility

[lone crypt]

Yeah, looks like the card is insisting on 144hz

I don’t know how to change that. But whatever rate and resolution you want to capture at… the card should be set for that, and then the GPU scaling on the game computer can be set to match.

[ionic quest]

wtf

ahahah

[past basin]

If you're playing at 1440p, then the card will get limited to 144Hz, as it's a HDMI 2.0 based card. Make sure you're cloning the main display to the card, not the other way around, or it'll lock the main monitor to it as a result as well (you can right click the dislpays in the lower section of the NVidia Control Panel mulitiple monitor setup where you setup the layout and choose which one is the source - make sure it's your main monitor).

I would actually suggest setting the card to 120Hz too, since the main monitor is going to be at 240, setting the card to 120 which is a integer factor of 240 will reduce the risk of tearing. You can set that in Nvidia control panel or the advanced settings for it in Windows Display Settings

[ionic quest]

Yes but my game crash if I duplicate the monitor , why?

[past basin]

Are you trying to cloie it in fullscreen instead of borderless? If you let the game itself go fullscreen which changes how the cloning works, then the resolution mismatch might be causing the issue

[ionic quest]

this is all my settings , first 2 photo it's pc gaming

this is my app 4k utility

this is my monitor pc stream

this is my game

This is the error when I click windows caps or alt+tab

@past basin

if in the game i select full scren bordless i don't have the problem

[lone crypt]

Yeah that sounds right: borderless is much more stable. Exclusive full screen makes the system very picky and games can easily crash. Not recommended.

[thick trellis]

how come the elgato 4k x lists it can do only 1440p 144hz capture but it can actually do 1440p 240hz

and if this is the case how can i do 1080p 360hz since the bandwitdh should be enough?

or is it just bugged

[warped ledge]

Did you check the resolution matrix?

[thick trellis]

how do i do that?

[warped ledge]

It’s on the site. Not my pc otherwise, I’d post it.

[warped ledge]

https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

[hollow socket]

does the hd60x supports 2k?

like on my ps5

wanna play in 2k

[warped ledge]

you can passthrough 1440p, but it will downscale to 1080p for streaming/recording.

[hollow socket]

i dont want to record it

in my ps5 settings it said my connected hdmi device is not supported for 1440p

1x HDMI goes from my monitor into the Elgato the other 1x HDMi from my ps5 into the elgato and the usb into my pc

[gray yarrow]

Hi, my Elgato Cam Link 4K is plugged into a USB 3.0 port, but it's only being recognized as USB 2.0. As a result, I'm getting limited video quality and can't stream at 1080p60. What could be causing this and how can I force it to use USB 3.0?

Ive been searching for a while now, cant seems to figure it out

[hollow socket]

i cant even select 1440p

[warped ledge]

Does your TV or Gaming Monitor support 1440p?

[hollow socket]

yes

without the elgato it works fine

[warped ledge]

Choose the EDID to be Display, and see if that helps.

[hollow socket]

yea helped

but my 4k utility is crashing all the time when i change something

[warped ledge]

It might refresh, but shouldn’t crash

[warped ledge]

Does your pc meet the specs required?

[hollow socket]

ofc

got a rtx 4080 super and i7 14700k

32gb ram

[warped ledge]

Is your port usb 3.2?

[hollow socket]

ye

[warped ledge]

Do you have anything else running while using 4K Capture Utility?

[hollow socket]

nope

if i change nothing in 4k it workss

[warped ledge]

Might need to open a support ticket with #official-tech-support for the software issue, but as for the rest working that’s good.

[past basin]

Bandwidth isn't the only factor in what the chipset on the capture card supports as it's not a pure passthrough device, there's actual processing has to happen for the capture. Currently it doesn't support 360 Hz mode.

As Vic was pointing out though, check the matrix of supported mode - the card can passthrough 1440p240 over HDMI, but can only capture that up to 144Hz over USB, so the gaming PC will see 240 available but the card (which can still lbe send to the HDMI Out port) but capture PC will only be able to pull 144 from the source signal (though I'd suggest 120 instead to reduce tearing risk).

[pallid jacinth]

Hey guys is anyone around to help with an issue I have been having? I have been gettiung this kind of screen tearing lately:

I am in contact with elgato at the moment but with how limited my time is to record i was hoping someone could help fix the issue! any information needed i'll provide!

oh it's a 4k60pro Capture card/

[past basin]

Original 4K60 Pro, or the 4K60 Pro Mk2?
In either case it looks like a HDMI timing issue at first glance - I'd try replacing the HDMI cable if you haven't already. It could also be a processing issue with the card though, which support would have to deal with.
It's also sometimes seen when VRR is enabled, but if it's the original 4K60 Pro, VRR should be off anyway as it's not supported.

[pallid jacinth]

The original 4k60pro.
I also Replaced the cables and it is still present
Yeh this is recorded on xbox one S so there is no VRR you're right.

This only started happening recently too.

[past basin]

Yeah, this is probably one for support, the only other thing that comes to mind is a potential PCIe problem

[pallid jacinth]

Yeh they thought that to

i tried all the slots

that would work

with the capture card but nothing changed.

[past basin]

Is this from a console or dual PC setup?

[pallid jacinth]

it is a brand new motherboard i highly doubt the slots are damaged but they did mention this: when i sent them the support ticket over via the elgato reporter thing, but i have 0 idea how to even alter these issues. it is in the correct slot this is a pic of my MB i currently have, it is in the bottom slot. it was originally in the 2nd 16x slot but moved it to the bottom 16 x

This is from a console i hook it up with brand new HDMI 2.1 cable to the IN Slot then a HDMI (also new) fed into my main monitor via the OUT slot.

[past basin]

The hell, Gen 0 with 0 lanes. How is it even working

[pallid jacinth]

I have no idea mate, it does work

and the pc picks it up

on device manager

[past basin]

It could be PCIe issues with the card itself too, if it's not the board

[pallid jacinth]

my gpu works fine

honestly

it's got to be the card whats the likely hood a week old MB is broken.

[past basin]

What's the exact model on that motherboard? I'd like to pulll the manual and see how it breaks down the lanes

[pallid jacinth]

how would i find the model

[past basin]

Electonrics fail on a "bathtub" curve where failures peak when new, and fall off rapidly, then rise again over time. So higher than you might expect, but still likely very low

[pallid jacinth]

I see I see

i do not have the box btw

it was set up at a tech shop

they kept the box

[past basin]

If you run Windows System Information the Baseboard Product field under system summary is the motherboard model

[pallid jacinth]

is there some kind of writing on the board?

[past basin]

It may also be on the board, but that can be a pain to find as it might be behind some of the installed gear at this point

[pallid jacinth]

BaseBoard Version Rev X.0x
BaseBoard Product ROG STRIX Z370-E GAMING
BaseBoard Manufacture ASUSTeK COMPUTER INC.

these are the only base board options i found

i mean i think it's the card it's got to be

if you think about it the pcie slot works fine it's picking the card up on device manager, it must of just broke or something. i have had it since it's release iirc.

or maybe it is broken idk

i have had the 4kpro since release, but yeh i mean before i replaced my board it worked fine

[past basin]

Yeah the card should in theory work in any of the slots large enough for it to fit. I've never seen one report back 0 lanes though, that's throwing me entirely

[pallid jacinth]

yeh if you want i can dm you what the tech guy said or i can put it here

the elgato support i mean

[past basin]

The BIOS apparently has config options though - you might want to check thgat it's not somehow set to Gen 1

[pallid jacinth]

he did mention about there also being a NET. error but i ran the tool needed to fix it and it didn't do anything

[past basin]

It needs to be at least 2.0 for the card to work correctly.

[pallid jacinth]

true

where would i find the option?

just search for pcie i guess in the search bar

[past basin]

In the advanced menu under PCH

It'd be set in BIOS though, not Windows

[pallid jacinth]

yeh thats all good i'll go have a look

thanks for helping btw

[past basin]

No owrries - I'm assuming that' probably also your post I see on the reddit?

[pallid jacinth]

yes that was my post yeh, and the PCH thing was set to "auto" i switched it to gen 3

[past basin]

If that causes issues you can try setting it to 2.0 as well. But it's probably the best part to start with since 2.0 might affect GPU performance

[pallid jacinth]

think i should reset again? do it on 2.0?

i have a NVIDIA 2080 RTX Ti

if that helps

lol but yeh ill go switch it to 2.0

i mean

apparntley it was designed to be compatible with the gen 3 slots

i'll just check it now and see if anything happens

if it still breaks ill check 2.0

[past basin]

I'd test it on 3.0 first

[pallid jacinth]

yeh 🙂 i'll do that for sure

[past basin]

I just can't recall if the manaul setting there will lock the port in 3.0 mode when it needs to drop to 2.0 for the capture card

[pallid jacinth]

honestly i don't see why they'd lock it

[past basin]

I don't either - but I've seen stranger things

[pallid jacinth]

we'll find out together XD

[past basin]

Either way, test it on 3.0 and see if it helps, if it doesn't 2.0

Sounds good

I'm going ot be back and forth here for a bit so my delays might get a bit delayed sorry

[pallid jacinth]

all good mate

i understand you have other priorities in life 🤣

you do you thanks for helping regardless

ok we got some good news mate, seems that did seem to fix it i recorded 2 minutes of gameplay and i put the playback speed to 0.25 to literally see any sort of issue and nothing popped up, now before it was happening rather randomly but today when i was testing it was recognizable straight away (the issues) so hopefully this has fixed it, earlier on before the change it would happen every few seconds.

[past basin]

Interesting. Hopefully it stays cleared up! It's been a while since I've seen a motherboards PCIe auto setting cause trouble, but it's not unheard of

[pallid jacinth]

so i will say thank you a lot for helping me mate you have made my night i have spent like 7 hours today trying to fix it and this has seemed to work, i will let you know if it goes back to the way it was before but i have hope honestly. So yeh there is one thing i could get you to help me with actually to kind of like put my worries to bed is to have a sift through my Reporter logs I am making now, to make sure there isn't anything else wrong. I do know about the NET. Error thing but that will not fix with the installer for some reason.

You also saved me probably around 200+ Pounds as well as i was going to get a new card but then that would of back fired because it wasn't the card to begin with.

also i am trying to get the support zip from the elgato reporter but seems to not want to give me one xd

[wheat fulcrum]

I am still struggling to get my 4k x set up.

I am using an Xbox Series S
On an AOC monitor.
Both HDMI cables are 2.1
I'm recording it to my iPod pro(newest model)

[past basin]

Some .Net errors are minor enough that the hiccups they cause might not affect anything else. That'd generally affect the app itself, not the card.
Iirc some of those may pop up depending on which version of Windows you have, and installing the appropriate version .Net runtime might clear it up.

[past basin]

Has the card had it's firmware updated yet? (This requires a mac or Windows PC to run at this time, it's not yet part of the capture app on iPad). Also does anything work when the monitor is removed from the HDMI out port? If there's some sort of EDID mismatch between the monitor and card, removing the monitor from the card and restarting or reconnectin the Xbox may get the video to pop up on the iPad.

[wheat fulcrum]

I didn't connect it to a pc yet for the firmware update. I'll do that now

[wheat fulcrum]

So I need to run the in and or for hdmi to update it. Or just at least plug in the usb c?

[past basin]

Just USB for updates, it should actually tell you to disconnect HDMI when running the update iirc

[pallid jacinth]

i have a question actually and it's nothing that is causing an issue but why is my capture card showing up 4 times? kind of confuses me tbh and wondered if it meant something?

and yeh that's fine i figured NET stuff dosent do much xd

[past basin]

That might just be polling each PCIe lane, and finding it on all 4. I'm not 100% sure since I don't tend to poke around in there much though

[pallid jacinth]

fair enoug mate that does make sense i am lookjing around myself and wondering

where i'd find this

so i can check myself see if it's fixed

[past basin]

Couldn't say offhand - odd that the reporter tool isn't giving you the zip file though. I can't seem to get it on mine either.

hm

[pallid jacinth]

i managed to get it

i had to manually search it on my pc

takes some time but it does give you any zips you have made

[past basin]

Interesting, mine didn't cough it up when I searched. Maybe I should run it again

[pallid jacinth]

ill do it again and let you know the directory

probably easier to find that way

[past basin]

In theory it's supposd to be on the desktop

[pallid jacinth]

do you play ffxiv btw? you look like a viera dj in your pic 🤣

[pallid jacinth]

true

[past basin]

Yeah, people kept giving me a hard time for using the default Discord icon so I eventually tossed up the FFXIV character.

I should probably update that at some point, it's pretty out of date

[pallid jacinth]

it's all good mate I was just curious because I play it sometimes too XD

[past basin]

Friends sucked me back into WoW lately honestly, I still need to finish the Dawntrail MSQ, I'm that far behind in it

[pallid jacinth]

Mate I haven't even touched DT XD i stopped around the golbez fight

[cosmic knot]

hey dont suppose any 1 nows if the 4k60 pro will fit on this motherboard (asus tuf gaming b760m-plus ii - https://www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b760m-plus-ii/helpdesk_qvl_device?model2Name=TUF-GAMING-B760M-PLUS-II ) even thos in the compatabilty section it shows it does, im just asking for a second oppinun ?

[pallid jacinth]

I played a bit of WoW classic

[past basin]

It should - appears to have a PCIe 3.0 x4 slot, and the card only needs PCIe 2.0 x4

[past basin]

Haven't touched classic since it was Wrath classic. Not enough free time for that and retail at the same time

[pallid jacinth]

ok directory is Users/(Your name)/AppData/Roaming/Elgato/Reporter/Temp

[past basin]

Plus I got a bit too used to modern QoL things 🙂

[cosmic knot]

thanx

[pallid jacinth]

I didn't play WoW before WoW classic launched i played for a little bit then stopped xd

it's a good game though

[past basin]

Yeah - it only really holds people if you know other folks playing it thoug

[pallid jacinth]

yeh thats true

i enjoyed the feel of the game tbh

like the vibes

[past basin]

Interesting, I don't get that folder at all

[pallid jacinth]

nowadays i just do youtube content

try searching for supportinfo.zip

that is how i found it

[past basin]

Already did, across both drives. I'll likely test it on the other machine after

[pallid jacinth]

weird for sure

[past basin]

It's possible I've got some stuff running on this one that's interfering - it's overdue fora reboot

[pallid jacinth]

not a massive deal in the grand scheme of things but someone like yourself might consider it very important as you do help people

thank you for helping me again btw

I hop on halo infinite when i just want to shoot people lol and listen to music, can't really do that with siege sadly

[past basin]

No worries, glad you at least go the card recording stable there

[pallid jacinth]

yeh you have no idea how important it is to me

as thats what helps me get through life XD when i had my pc in the shop for a week it made my life miserable

i just like playing games and recording doing hard content, it's what i love!

so you have done me a massive massive favor

❤️

[past basin]

No worries, hopefully that's the end the issues with it now!

[pallid jacinth]

I hope so too!

[pallid jacinth]

unfortunately the issue seems to be back 😕 just ran a recording session then.

from what I can tell so far, the "tearing" only occurs when i switch my montitor to hdmi when I am playing

but if i have my monitor in DP mode and look at obs it isn't present

i swear this issue is jumping around

from one thing to another

nevermind it still present like that to, idk whats going on tbh

it's not even that noticable unless you look for it tbh

[pallid jacinth]

https://help.elgato.com/hc/en-us/articles/360027960872-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-Setup the elgato help page is suggesting cloning displays, would this fix my issue? Man I am so tired, i'm going sleep this stuff is really starting to depress me ngl.

[warped ledge]

duplicating/cloning yes

[rare tundra]

Hello

I just receieved my elgato camlink 4k replacement afew months ago

and yesterday my new card

started being very choppy

on OBS

and on zoom

any reason for this?

[lone crypt]

Not following.
What does “my new card” mean?

[rare tundra]

my camlink 4PK

My camlink 4k

as I had a faulty one and it got replaced

now look how my footage on OBS skipps tons of rames

that's supposdly 4k 30 FPS

[lone crypt]

Can’t view on mobile.
Check your OBS logs. Go to help > logs > analyze.
This should tell you if OBS is dropping frames or why

[eager quiver]

Hello everyone,

Since the beginning of April, I've been experiencing a technical issue with my internal Elgato 4K60 Pro. Maybe someone here has encountered a similar problem or knows a possible solution – I’d be grateful for any suggestions.
Background:
In December 2024, I built a new system and transferred the Elgato card from my old PC. Installation went smoothly, and everything worked perfectly until early April. Then, suddenly, the signal was no longer detected, and the Elgato stopped being recognized by the system as a capture device.

Interestingly, the PS5 video signal still passes through the Elgato to the monitor – only the software no longer detects the card.

Steps taken so far:
Uninstalled and reinstalled the Elgato software
Updated the Elgato card drivers
Removed and reinstalled the card
Installed Windows 10 updates
Updated GPU drivers
As a test, I installed the card into the GPU’s PCIe slot → Result: the Elgato was detected and worked perfectly again.

I then removed the Elgato card, reinstalled the GPU (RTX 4070 Ti Super) – but afterward, the system wouldn’t boot. No storage devices were recognized, except for an external 4TB HDD via USB. Only after a BIOS reset did the system boot normally again – however, the Elgato has not worked since.

Current setup:
CPU: Intel Core i9-14900K
Motherboard: ASUS ROG MAXIMUS Z790 DARK HERO
GPU: NVIDIA RTX 4070 Ti Super
RAM: 64 GB Corsair Vengeance DDR5 6000 MHz (2x32 GB, CL30)
Cooling: Corsair iCUE LINK TITAN 360 RX
Storage:
WD Black SSD 500 GB
Samsung 990 PRO SSD 2 TB
1 TB internal HDD
4 TB external HDD (USB)

If anyone has experienced a similar issue or has any advice on how to integrate the Elgato card into the system reliably and permanently, I’d appreciate any help.

Thanks in advance!

[pallid jacinth]

I'm confused as I have had this card since release and I've never had any issues and never had to clone it just makes no sense to me personally why that's all of a sudden a massive issue is all I am thinking

[warped ledge]

There shouldn’t be a massive issue you’re duplicating cloning the screen when you’re doing a dual PC set up is pretty normal

[pallid jacinth]

Not a dual pc setup just a single pc perhaps you could help vic someone was helping me yesterday but this is the issue. We thought we fixed it but it came back, like right now not a single screen tear I have just recorded and looked at it in slow mo not one hair of tear in about 4 minutes of collecgive recording.

Mid recording it starts doing it's thing every so often sometimes a lot sometimes just a tiny bit. (Never mind it happens as soon as I play the game)

there pics are just examples of whats going on

i am in chat with elgato support currently but due to how busy they get which is respectable reply times happen around 11pm my time when im at work

new hdmi cables 2.1 as well, same issue with other hdmi cables. 4K60Pro.

the only fixes i see for this issue are all dual PC fixes i do not have a dual PC just a single one.

[warped ledge]

you're having split screen, screen tearing. what capture card is it? also @past basin is ver knowledeable on this, but I'm sure we can find a fix.

[pallid jacinth]

yeh arcsane was helping me yesterday i thought they fixed the issue but it ended up not being the case sadly

it's the 4k60pro

and yeh the tearing can be horitzontal too

[warped ledge]

what monitor do you use for your OUT?

[pallid jacinth]

ZOWIE XL LCD its a 144hz monitor i did try turning it down to 120 so the numbers align (60 goes into 120) but screen tearing still occurs

I am using an xbox one S no VRR is on

It wouldn't allow me to turn it on, on the xbox one s anywat

hdmi cables are brand new

Still happens with other cables

Its in the correct pcie slot

I have tried all of the viable ones

Giving you as much info as possible as I have work soon xd

Everything is up to date drivers wise

And the capture utility/obs are up to date too

[warped ledge]

did you try Display on the EDID?

[pallid jacinth]

Yep I did

Still present

And with merges

Merged

[warped ledge]

I'm free for a VC real quick.

[pallid jacinth]

Can't at work sadly

But would be down to later on i finish in about 6 and a half hours

[fading latch]

https://youtu.be/40xvQmrIq3c This is new

[past basin]

That rolling break is almost always VRR. Turn it off on whatever you're capturing. While HD60 X supports VRR, there are different VRR specs that can cause issues (eg, HD60 X supports 48-120Hz, 20-120 for GSync, outside that issues happen).

[fading latch]

I don't have that on at all

Turn off all of that stuff as Don't use it anyway and my TV can't support it anyway

Well. The one i normally use that is

[past basin]

It's off on the console too? The card supports it which can incorrectly result in it turning on in some cases. But if VRR is off, the next cause for timing issues like that is HDMI cable problems - either the cable itself is having issues, underspecced, or it's passing close to something kicking out a lot of electrical interference

If the cable isn't the case either, #official-tech-support might be be the next step. Or checking in 4K Capture Utility if your card has the latest firmware (in the device tab) if you haven't already

[fading latch]

The cable is from elgato and works fine.

[past basin]

In that case you've gone through what causes that 90% of the time already - best to have support take a look at what's going on there

What are you capturing with it anyway?

[fading latch]

What you mean?

[past basin]

PS5, dual PC, Xbox, etc

[fading latch]

Xbox One S

[past basin]

Only other thing I can think of is to try the card with the monitor removed from the HDMI out (if there's one there) and see if that changes anything. If it does change the EDID input mode of the card to Internal in 4K Capture Utility before reconnectin git

[fading latch]

I'll put my xbox back on the TV that i was using to get a better look at it. The Tv I'm using right now doesn't have VRR on it anyway so the option doesn't dhow

[past basin]

If there's an EDID mismatch or the card is on Internal it can show even if the TV doesn't support it - but yeah the issue should show up on the TV too if that was on

[fading latch]

Normally these are the TVs i would use for elgato. (Both HD60 And 60X)

The other one is a newer fancy smart tv with all the options on it and that has it.

This is the other TV i can use in the living room

[pallid jacinth]

Will you be free to help later on my friend?

Sorry for the ping

[past basin]

Can't say for certain, am in the process of trying to get some chores done in the apartment before work tomorrow

[past basin]

Correction, I'm now in the process of mopping up after the jug on my water cooler cracked and flooded the room . . .

[pallid jacinth]

Man that's horrible thanks anyway buddy

Hope everything goes well for you

@warped ledge sorry for ping but will you be free tonight to help resolve an issue? Or anyone for that matter

[wheat fulcrum]

Thanks for all the help! We look good now.

[warped ledge]

Not tonight, I have a stream, and then bed due to work tomorrow.

I'm actually getting ready for my stream now.

[pallid jacinth]

ok no problem

is anyone around to help? elgato haven't got back to me yet

[pallid jacinth]

ok i am pretty sure the card is the issue, like it seems to cap itself at a gen 1 link speed

which makes this make sense

kind of

it's connected to a Pciex8_2 slot

my graphics card however is at a gen 3 max link speed

so if it is the motherboard it would be very very rare that just one of the pcie slots work properly and the others don't

maybe there is some sort of bios setting I am missing i don't know

im switching the cards around

[pallid jacinth]

@warped ledge I am thinking on getting an external card

would you recommend the HD60X?

sorry for the ping just want some opinions i only really use my capture card to record gameplay on xbox one s and older consoles like the 360

[warped ledge]

yeah, if that's your budget.

it's a great card.

[pallid jacinth]

I mean i have 350 pound but ideally don't want to waste it all on a new card

all i do is record older games

if anything new came out i'd just use my pc for steam

i mean it's 115 pound brand new on amazon

to me thats cheap

for a cap card.

[warped ledge]

save for anything you might want int he future if you already have one.

[pallid jacinth]

I Mean my current card is broken and causing issues.

so i am switching

[warped ledge]

Well blessing in disguise!

[pallid jacinth]

yeh i just cant seem to fix the issue tbh with you vic i highly doubt it;s nything to do with my MB as it's a brand new one out the box like a week or 2 a go, and everything else runs specatcularly other than the 4k60pro

i mean i have had it for 7 years

bound to fudge up

at some point

[warped ledge]

Is your monitor hdmi 2.1?

[pallid jacinth]

I mean I believe it is, my capture card has been fine all these years with it.

Wouldn't make sense why itd randomly just start acting up after 7 years I do have the same monitor as I haven't really had the reason to change it.

[olive bobcat]

I'm getting this error message when trying to capture my switch's display

i've tried using basically every cable that fits including the one that came with it (which might be the problem, if i bought it new i'd know it's something else but they could have pulled a fast one and put a cheaper cable in)

[olive bobcat]

Update: was just using the wrong cable, now it's not detecting any signal at all tho

[past basin]

Does it actually say no signal or is it giving you a black screen?

[warped ledge]

Try the EDID on Internal.

[pallid jacinth]

Tried it

Nothing changes

[warped ledge]

I can help over a VC in a bit

Just gotta take care of some stuff

[pallid jacinth]

At work currently

[unborn jacinth]

Hey, so I make content on my Nintendo Switch, and I've been using the HD60S for the longest time, but with the Switch 2 coming out, I'm going to upgrade. I think the HD60X seems like the best bet, is that a notable upgrade from the HD60S? or should I go for the 4KX?

Can the HD60X record in 1440P at 120 FPS?

[warped ledge]

If you are looking for possibly capturing 4K content from the Nintendo switch to go to the 4K X, I would recommend saving what you have and going for that route. Not only think about future proofing. If you prefer your content to be in just 1080 P then the HD 60 X would be fine.

[unborn jacinth]

I'm just thinking since it's mainly for Nintendo games, I'm not sure if 4K is really necessary, since I'm assuming the 60X can do 120 frames at 2K, right?

[warped ledge]

The recorded content on the HD 60 X will be 1080 P

You can pass through 4K. You can pass through 1440 P, but you cannot record that content at those resolutions. It will only output 1080 P.

[unborn jacinth]

So what would be the main upgrade from the 60S+, if they both only record in 1080p? Frame rate?

[warped ledge]

the one I'd save save for is the 4K X, but that's because you can record 4k, or lower.

[lone crypt]

Hd60X is newer and capable of a few more passthrough resolutions and VRR in passthrough.

[warped ledge]

yes passthrough it correct, but idk what recording content they might want.

[unborn jacinth]

Gotcha, but if I did go for the 60X, would it be a big upgrade from the 60S? From what I see, the X can record at 120 FPS, and the S is limited to 60, would that already be an improvement in quality, for fast paced games like Mario Kart? I'm not super familiar with how how much frames inpact quality. The X also has VRR, does that make a difference? also not very familiar with that. I appreciate all the help btw, very helpful!

[warped ledge]

oh yeah, it's a great card for passthrough.

[lone crypt]

2160p30 capture, also. Though my hd60S+ can do that, even if it’s off spec

[unborn jacinth]

But the X can capture in 120 frames, right?

[lone crypt]

https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[warped ledge]

https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

[lone crypt]

Haha

[unborn jacinth]

Awesome, thanks so much for all the helful input!

[lone crypt]

4K x is up to 2160p144 capture

Haha

[warped ledge]

thanks for helping.

[lone crypt]

Google is so ready for me to be copying that comparison link… anytime I open the search app it’s like… “are you gonna show that link to somebody again?!”

[warped ledge]

same, the matrix are listed for me when the questions come up.

[cyan marlin]

This HD60x capture card is blowing my mind.
I have to keep pulling out the HDMI cable from my PC and plugging it back in for it to be recognised.
Even then it can sometimes not show a picture. If I do manage to get a picture, I have no sound even with 4k Capture Utility open.

My PC has been struggling gaming recently especially Fortnite. So to save the stress on her I thought purchasing a PS5 Pro and a HD60X capture card would be the way forward. Especially if I'm looking at streaming soon. If I'm just playing with my friends it works fine. If I try to add the capture card into any streaming software it struggles to be recognised. Whether its in OBS, TikTok Studo or Meld.
I also use a GOXLR with a Shure SM7B MIC.

[past basin]

Why do you have a HDMI cable going to the PC if you're capturing a PS5? Do you mean the USB cable? What colour is the light on the card, and what specific issue do the various apps have when you try to add the card. Keep in mind too that HD60 X can only be used by one app at a time, so if any other app is still open using it you won't get a video feed

As for sound, that depends on the console setup partly - if you have a headset connectef to it the PS5 mutes HDMI audio in which case you want something like a Chat Link or Mixamp to split off a copy for cpature

[cyan marlin]

Hey thanks. Yeah my bad i meant USB. I have HDMI cables on the brain along with everything else.

I only use one streaming software at a time, but i tried the others just incase it worked.
When looking for the capture card lets say in TikTok Live Studio, it can view it as a Capture card or a camera device. However this happens after I pull the USB cable out restart the streaming software and put the cable back in again. This is definitely not ideal to do everytime.

Regarding sound, my headset goes into my GOXLR (headset has no mic i use my shure for the mic) so maybe I do need to look at a chat link cable or a splitter of some sort with an optical port of some sort to copy the sound.

[past basin]

Do you mean the card isn't showing up as an option in the app at all?

But if the GoXLR is connected to the PS5 that can complicate the audio, yes

[cyan marlin]

It can show there is a Capture card, but when i select it, it might not show a picture. Or it says no source selected.

My Goxlr is connected via the PC.

[cyan marlin]

I will do a video or screenshot to show what is happening.

[past basin]

@warm gust moving this to the community support for capture cards. 1080p will wrok fine over USB 3.0 at 120hz, even on the standard NV12. You just need to use an app that supports it and set it up that way

[past basin]

Check Windows Privacy settings to see the recent activity section in cameras - my first guess is something unexpected is trying to use the capture card before your capture software does, since it shows up as a camera to Windows. When that happens unplugging it would cause the other app to let it go so you can get it with the app you're actually trying to use it with

When that happens you can use recent activity to see what apps used camera calls (which can include your capture card) and chceck if unexpected ones are in the list - if so make sure they're not set to default to the capture card for the camera

[cyan marlin]

Thank you. I'll try it.

[shy leaf]

can anyone copy me theyre drivers for the hd60 bc i need them installed and the website wont work

[steep crystal]

This is a terrible idea, please don't do this.

[shy leaf]

after 5 mins of clicking download

[steep crystal]

I could send you literally anything as long as it was named right and you would have no idea if it was the right file or not.

Have some patience, they are aware and working on the issue.

[olive bobcat]

how do i make the capture card not have input delay, ts pmo when im tryna play smash bros using my pc as a monitor

it's throwing me off my game but worst of all it's giving me another excuse

[warm shore]

Hey so idk if this is Twitch, or my capture card, or OBS? But Someone is telling my stream is lagging and they sent me clip of it lagging. But when i go back and watch my vod it’s no lag?

[past basin]

It's not input delay per se, it's video delay. Impossible to completely get rid of as it takes time to process HDMI into something the computer can use and render it on screen - that's why most gaming oriented capture cards have passthough - a HDMI out port that you can hook to another screen to see the game without the processing delay.

[past basin]

Was the clip hosted on twitch? If not it might be their internet not keeping up with the bitrate you stream at (one of the reasons Twitch likes to suggest 6000 kbps even though they don't cut you off tiel 8000 (higher now with enchanced mode), is to keep it accessible to folks on slower internet connections (eg DSL or mobile)

[warm shore]

My bitrate averages between like 6-6800

[past basin]

. . Your bitrate isn't constant?

or near constant anyway

oh nm, you don't mean it's dropping off with warnings right?

[warm shore]

Talking about this right?

[past basin]

Even so, was the clip from their computer, eg a screen recording, or actually on Twitch?

[warm shore]

That’s a screen recording @past basin

He always tell me my stream be skipping but I’ve never noticed it myself when im looking at it

[warm shore]

Are u talking about the green tho? @past basin

[past basin]

If the clip your viewer sent you is a screen recording, but the VOD on Twitch is fine, odds are it's on the viewer's end

[warm shore]

I sent it to another viewer and this is what he say

@past basin

[past basin]

That's the bitrate yes - but that also affects viewers, if they don't have a fast enough connection to keep up they'll stutter out or get degraded video quality, epsecially if your channel doesn't have transcoding yet (affiliates have it most of the time, partners have it all the time)

[warm shore]

Yeah my bitrate goes up and down it’s not usually constant, like i stay above 6000 tho

[past basin]

If OBS isn't throwing warnings and that upload indicator is always green odds are it's not on your side

If the user usually watches folks with Transcoding available and your channel doesn't have it yet, that could also do it

[warm shore]

What’s good bit rate to have? My setting for it is on 9000

[past basin]

Transcoding lets the viewer (usually automatically) drop quality to run on slower connections

[warm shore]

Ahh.

And there’s no way for me to fix that ?

[past basin]

Depends on a few factors, and if you have enchanced encoding on or anything

[warm shore]

Just gotta get partnered?

[past basin]

If you're using enhanced encoding setup a secondary stream up load with lower bitrate

That's part of their update - the ability for you to send out multiple qualities instead of relying on transcoding on the server

[warm shore]

And the only way i can do that is by getting partnered ?

Thats tuff

[past basin]

No, partner lets you get auotmatic server side transcoding

[warm shore]

I gotta look up a video this is confusing lol

[past basin]

They also have the multiple encoding if you turn on enchanced broadcasting features - but it puts more load on your GPU for encoding two or more copies at wonce https://help.twitch.tv/s/article/multiple-encodes?language=en_US

[warm shore]

I’ve got a rtx 5080 Ryzen 7 9800x3D i shouldnt have any issues. That’s why im so annoyed about this

[past basin]

If that's the case see if you can setup for multi encode, and set your second stream feed to lower bitrate, say 6000, or 4500 or something. This only really works if your home internet is fast enough though, I probably wouldn't try it wihtout 20+ Mbps upload

[warm shore]

What’s that website that tests ur upload and download? I’m positive i have enough but just to be sure

[past basin]

When testing with streaming services use a tool specific for them if possible, not general upload

[warm shore]

I get like 500+ upload

700 upload 900 download

[past basin]

Should probably be fine. Can use something like https://r1ch.net/projects/twitchtest to test for usre though

[warm shore]

Okay let me check w that

It says 25000+ KBPS @past basin

For bandwidth

[past basin]

Yeah, should be fine to test multi-encoding then

Assuming you're using OBS they have a guide for turning on enchanced broadcasting so you can use it here https://help.twitch.tv/s/article/enhanced-broadcasting-getting-started?language=en_US
Streamlabs should be similar as well

[warm shore]

Okay ty,

Do i have to keep it 1080p? I’m running 1440 on streams

[past basin]

Good luck, hopefully that's all it is is the settings are too high for the user to stream smoothly. Keep in mind though that it could be a temp server issue on Twitch's side too though if this isn't a regular thing - not all users are hitting the same server, if that user's local server was having trouble it could just get them

Uh - I'm not actually sure offhand what Twitch's 1440p support options are these days

If it was working at 1440p on normal broadcast it should be fine on enchanced thoguh

[warm shore]

Yeah it’s usually that one guy that often says my stream is freezing

[pallid jacinth]

hey guys anone around to help?

[warm shore]

I enabled the multi encoder hopefully it’ll work next stream @past basin

[pallid jacinth]

so i am really pissed off atm ngl, so it turns out the 4k60pro screen tearing wasn't the 4k60pro as the HD60X is still doing the same, it's either a motherboard issue or a setting issue in the bios but I have 0 idea what it could be. any ideas @past basin elgato support haven't got back to me in days.

sorry for the ping i know your busy

[past basin]

I'd assume not motherboard since one card is PCIe and the other is USB. Possibly software. It could also be the encoder on your GPU (or GPU driver) if it only ever happens in recordings or stream - do you see the same flicker in the live preview screen ever?

[pallid jacinth]

it flickers during gameplay too

in preview screen

[past basin]

What app are you using again?

[pallid jacinth]

well i hgave tried it in both obs and 4k cap

[past basin]

hm

[pallid jacinth]

still tearing

my gpu drivers are up to date

[past basin]

Horizontally at that, usually tearing is vertical

[pallid jacinth]

and runs halo infinite max frames with ease. Yeh sometimes it is vertical

it's random

but mainly horizontal

it likes

moves down the screen

really quickly mind you you have to look for it but it's present and now i just know its there

i can screen share with you if you want from my obs and you can see it live

i mean screen share my obs

[past basin]

I'm still on work hours so can't do a screen share atm

[pallid jacinth]

no problem mate

i honestly don't know what to do tbh

i have tried new cables tried an internal and external cards

tried each edid mode

[past basin]

That said I might have this mixed up now - wasn't your issue the screen cutting at about 1/4 of the left side out of sync?

[pallid jacinth]

the only thing i can think of is it being a bandwidth issue but like i have hardly anything plugged in

it was originally

now it's like doing horizontal lines

[past basin]

HD60 X has a different tearing pattern?

[pallid jacinth]

no no

4k60pro did that to

but like

that developed on it's own

it does a mix of veritcal and horizontal

originally it was the left but maybe i just didnt see it at the time as it is very very quick at it.

either way both cards screen tear ill try and get a picture for you

[past basin]

What are you actually capturing again? Console or Dual PC?

[pallid jacinth]

console

we tested the console on another system it works fine

hd60x

new card brand new btw

it can't be the damn card it's deffo something other than the cards

but like idk everything on my pc

runs flipping perfect

like ram works cpu works graphics card works even my peripherals so idk i originally thought it was a bandwidth issuer

like it just wasn't fast enough

[past basin]

Which console? And does it have VRR turned on or off at the moment?

[pallid jacinth]

VRR is off and xbox one s

the white one

this one

can't turn on vrr anyway even if i wanted to the option is greyed out in the video options on the console

[past basin]

Okay, that's good in this case. Wanted to be sure the device was sticking at 60Hz.

What's the refresh rate on the PC?

[pallid jacinth]

well it's currently on 144hz BUT i did lower it to 60hz and 120 hz and issue still persists

i changed it in the display settings

would like to note never had an issue with it before

[past basin]

Sometimes all it takes is something like a GPU driver update or Windows update to throw things out of whack.

Have you tried rolling back to a previous GPU driver yet?

I would not have expected it to be the issue here, but you've gone thorugh most if not all of the other most common things to check

[pallid jacinth]

screenshotted in obs

i haven't

tried the rollback

how would i go about thatg

I have an 2080 RTX Ti

[past basin]

You could turn off 50 and 24Hz support for testing

[pallid jacinth]

yeh sure

[past basin]

I don't think the console would use them normally but shouldn't hurt to trigger them off

[pallid jacinth]

yeh i turned them off my card turned off for a second and then back on

guess adjusting

to it

butyeh ill try that and get back to you in 1 min

[past basin]

There should be a driver rollback option for the GPU if you check properties for it in Device Manager

[pallid jacinth]

ill just reset my console

ever dealt with an issue like this before arcsane? guess it's intriguing to you guys 🤣 as idk this is just blowing my brain

to little bits

ill try the xbox one settings

then rollback

know whats funny i bought a new card for nothing it seems like as well

i guess i'll keep it

[past basin]

I can't say much on keeping an extra card with how many I have here >_>

[pallid jacinth]

LMFAO

fair enough mate, i only ever had the one

yeh it's still present

the horizontal lines just move down the screen

no option

[past basin]

You could try DDU (Display Driver Uninstaller) and installing an older version if it comes to it

Though that's getting a bit involved for something that may not help too. But at the moment I'm starting to draw up blank on ideas

Actually before that

Lets change the EDID

[pallid jacinth]

sure

[past basin]

Set Input EDID mode to Internal and see if anything changes

[pallid jacinth]

sure thing

[past basin]

if that doesn't help next try setting the bottom option for the Internal EDID to the resolution you run the xbox at

[pallid jacinth]

internal results.

[pallid jacinth]

ill try this

[past basin]

I should ask too, does this happen with all games?

I know some xbox games run in 40 fps performance modes (though I think that's more of an X|S series thing)

40 fps mode might throw things off

[pallid jacinth]

i could try

this is dead island DE

definitive edition (DE)

[pallid jacinth]

Still tearing

ill try another game

should i change it back to display

ill try fallout 4

[past basin]

You can try it back on Display if Internal isn't helping, yes

[pallid jacinth]

ok just trying some games mate

so good news fallout dosen't tear but trying some 60fps games i was unsure if the xbox one s was running it at 60 or not

[pallid jacinth]

just going to try AW campaign just need to install it first

runs at 60

will update

[pallid jacinth]

@past basin want an update?

you're probably busy but yeh update is:
Dead Island Definitive edition: Screen tears
Fallout 4: Does not
Call of duty AW: Does not (this also runs at 60 like Dead island)

It's looking like the game

because i didn't test anything else with my 4k60pro just dead island

[pallid jacinth]

going to try another game

[past basin]

Sorry, was called away and had to take care of some stuff.
Interesting to see it's game dependent, at least partly. I don't quite now how to remedy that offhand. You might want to try it on a TV or monitor without the capture card involved at all if you haven't yet too, just to see if it's an acutal output problem from the Xbox when using that game, or if it's a compatibility issue once the card is involved.

[pallid jacinth]

it's the damn game

this entire time

it was the damn game

tried it on my monitor

screen tear

no capture card involved

now i have spare hd60x

can't believe it

if I just tested more and better i wouldnt of had to get a new card. tbh I am going to use this one over the 4k60pro foir now

https://youtu.be/6nQ1OajkMn8?t=101

timestamp

great mannnnn 🤣 honestly i am just happy it's not any of the cards

[past basin]

Huh. Wouldn't have expected that - glad you managed to confirm what the issue was at least

[pallid jacinth]

yeh it's the game man never a capture card problem

thank you for helping me

sorry for wasting your time because i didn't test enough

but yeh if anyone is playing this game and notcies screen tearing it is not your capture card.

[past basin]

All good, at least you were able to figure out the cause in the end. Might help someone else down the line too

In fairness, testing the game itself without the card involved at all wasn't exactly high on my list of things to test either 🙂

[civic cairn]

Hello! I'm not sure if this is going to make sense but I had to take down my PC and then reset it up and now I'm having some confusing Elgato Sound Issues while using the Chat LInk Pro. I'm currently dealing with this scenario where my Game Chat and Party chat are coming through my Desktop Speakers and they're also coming through the Elgato sounds. I use the desktop section for other sound bites so it just feels like a lot of sound bleed where I can hear my party chat in two places along with game sound. I'm not sure if I plugged all of the Usbs and audio points back in the wrong way but I definitely didn't have this issue before the reset

[lone crypt]

The chat link cable should connect the console audio out to your headset and the capture card audio input.

[civic cairn]

Yeah I think it’s all set up correctly on where that stuff is set up. But the output for OBS is essentially causing sound to play from my desktop and headphones at the same time and I have other sounds that play off my desktop but it’s also just jarring to hear the group chat twice.

I didn’t have this issue before resetting everything so I’m wondering if I’m plugging the HD60s+ into the wrong area after setting it back up.

[civic cairn]

I thnk I found a work around.

[pallid jacinth]

Well it's only really for this game, it's literally just the developers didn't polish the game enough and just released it in a state that has screen tears. The games Dead Island Definitive edition.

[placid fog]

I'm not sure what is happening with my 4k60 Pro Mk1 - this is the picture it is throwing out atm, it has worked just fine before

What's going on here, is the card fried or is it a software error? I have tried all different kinds of capture softwares, it's persistent through them

[past basin]

I've got to step out there but things I'd try are trying the latest drivers from : https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers , check that the card has the latest firmware in 4K Capture Utility under the device tab in settings (if the app is up to date on the general tab, and there's no update button on the device tab, it's current), and try a different HDMI cable

Given the fact it's showing No Signal in the back I suspect card or driver issues, but HDMI errors can cause some impressive failures at times

[lone crypt]

Maybe OBS audio source is set to monitor and output?
Check your OBS audio settings and advanced audio settings.

[placid fog]

So this is current? Also this is kinda worrying: "DO NOT update firmware for any products at any time, unless Elgato Technical Support tells you to do so for specific troubleshooting purposes. Ignoring this can potentially permanently damage your device."

[past basin]

That's not the device tab in 4K Capture Utility - that looks like the driver properties screen

But yes, generally only update if you're having issues - but you are clearly seeing issues there

The newer cards also introduce some features that require updates, so that advice is mostly for the older cards (eg 4K60 Pro Mk2 added VRR support in an update, 4K X added Ultrawide and a fix for colour banding on passthrough)

You're looking for a screen like this in 4K Capture Utility. If you don't already have that app its avialable at https://www.elgato.com/downloads

[placid fog]

Thanks, I needed to reinstall that one, my screen was from the Game Capture HD software - probably an older one from them

[past basin]

Yeah, Game Capture HD was the older versionm

[placid fog]

Yep, I got a firmware update that'd be possible

[past basin]

Looks like there is an update then

[placid fog]

So it's rather save to give it a go?

[past basin]

You could poke support first to get the official OK, but the card is already down. I'd test a new HDMI cable and the drivers first and if neither of those help then do the firmware update

Since the update isn't risk free

But the card is already down so . . .

[placid fog]

Okay, thanks - will do in that oder 👍

[past basin]

Good luck with it!

[placid fog]

Thanks! Already realized that I did 2 different HDMI cables - it's not that

[past basin]

The other things that sometimes causes issues like that with the original 4K60 Pro is PCIe issues - but if nothing else with the system changed that's not likely

[placid fog]

so re-installing the drivers with a fresh uninstall?

[placid fog]

The card doesn't have that much room to "breathe" with the GPU but it worked fine in the past

Well, that went not well - now I get nothing anymore with the reinstallation of the driver

[placid fog]

I updated the firmware after getting the go from support (even if it was a standard reply) - nothing changed. I get the sound from the source, not the picture though

[past basin]

In the top left of 4K Capture does it still list a "source" resolution?

Sorry I'm out getting ready for work there so replies may be delayed

[placid fog]

No worries, I really appreciate the super fast feedback! It still got an input resolution, yup

Just for the fun of it I uninstalled Game Capture HD took out the whole card - then I booted back up without the card, shut down again, put it back in and rebooted again. For the moment, it seems fixed

[placid fog]

Thank you so much for your help already! 💜

[past basin]

Interesting - glad it seems to be working again1

[placid fog]

Yup, interesting for sure - couldn't really say what fixed things in the end but I'll take it I guess. Hope the card is gonna be stable for a while longer

[deep vessel]

Hoping someone can help me before I punt these PC's to Narnia.

I’m using a dual pc setup for streaming. I upgraded to Windows 11 yesterday, and now every time I swap from a game (Fortnite for example) to my second monitor, my stream gives me the El Gato no signal screen for like 3 seconds before swapping back to the game.

For clarification, on my gaming PC I have 2 monitors which are extended, then I’m duplicating my main gaming monitor to my El Gato 4K Pro on the streaming PC.

When I click off the game from my main monitor to the extended monitor (to Spotify for example), that is when the No Signal populates for like 3 seconds before bringing back up the game. Hope this makes sense.

[lone crypt]

Sounds like your game is running in exclusive full screen mode. Switch to borderless window.

[deep vessel]

I could kiss you on the lips.

I could also cry knowing it was that easy.

[restive rover]

Hi i have an Elgato HD60 S, im trying to figure out how to connect my switch to show on my PC? i only have one monitor and when i dk everything. with the elgato i only see the switch with no windows overlay

[lone crypt]

What “overlay” are you expecting?

Generally it won’t be easy if you only have one screen, but it will either show the pc, if connected to the pc, or show the switch via passthrough hdmi from the capture card.
You could hook up both of these if your pc uses DisplayPort and your display has both, and just change inputs back to the switch after starting the recording/stream.

…or get a second display so you can see the pc and the passthrough of the switch at the same time.

[restive rover]

i’ve had it work before the switch would display input into the elgato app

whilst on the pc

[lone crypt]

Yup, whichever app you use to record or stream will show what it’s recording… but that is delayed of course.
Playing on the preview window is not really intended and should be a last resort.
The intention is to play console via the passthrough to a display so your latency is much lower. Maybe a frame or two.

[restive rover]

it doesn’t pop up on the elgato capture app

[lone crypt]

So what do you see? And does the display see the switch via passthrough?

[restive rover]

I can see the switch usually without seeing the pc, but i can’t tab out or anything from my pc

[lone crypt]

Trying to understand exactly what’s happening to try to help.
To be clear: you’re using the Elgato capture app, does the switch video show in that app? Tell me exactly what’s happening. Details are important.

[upper matrix]

I have a problem with the hd60 x

doesnt get detected

using ss10 input usb

[past basin]

Does it power on at all?

Are you suing a cable that's the correct speed as well? If it's not the original, any 5 Gbps or faster USB cable should do

[upper matrix]

using og cable

[upper matrix]

it has red led so yeah

[past basin]

What app are you using? If it's 4K Capture Utility does it generate any errors at all, or just doesn't show up in the settings as an option?
Does the card show up in Device Manager at all?

[upper matrix]

Neither

[past basin]

Happen to have a spare cable around to test it with?

[upper matrix]

it doesnt show up in task manager nor 4k capture nor obs

[upper matrix]

you mean usb ?

[past basin]

It's possible it's getting power and not data due to a cable fault

yeah

[upper matrix]

damm

going to look into that

but would be weird its new

[past basin]

True, but it's the first thing I'd check if the card doesn't show up at all

Keep an eye when the card powers on too, to see if it does the two white flashes before it doesn't anything else that it should do on bootup

if it's not flashing white twice on powering on it likely has an issue (though that could still be the cable)

[upper matrix]

lol

ok

[past basin]

USB Tree Viewer can sometimes spot USB issues too https://www.uwe-sieber.de/usbtreeview_e.html

[upper matrix]

it was the usb cable

but now

elgato hd60x invalid output resolution Selected

[past basin]

That usually happens if you're using a USB 2.0 speed cable

HD60 X needs 3.0 or faster (5 Gbps+)

[upper matrix]

damm so its still the usb

[past basin]

If the cable that came with it is defective though, it should be warranty covered if you wanted to reach out to #official-tech-support

Aside from that any 5 Gbps or faster USB cable should be fine (as long as it has USB-C connector on one end for the card)

Just make sure to check the speed - there's a LOT of USB 2.0 cables out there. Especially ones labelled as charging cables

[upper matrix]

ok

[past basin]

It can also happen if you're trying to pull 1080p video from something like a 720p source (where the resolution is actually invalid), but 9 times out of 10 its' the cable

[upper matrix]

ok gona try

[gilded beacon]

Hello, I have a problem with my Game Capture Neo and my OBS. I want to stream my content from my PS5 to OBS, but the audio isn't working. I've tried many methods and none of them have worked. Could you please help me?

[lone crypt]

Do you have a headset connected to the ps5?
It will not send audio to the hdmi if a headset is connected.

[gilded beacon]

I don't have my headphones connected.

I think the capture card is faulty, since I have no audio with obs, streamlabs, or 4K elgato.

[restive rover]

No, the switch video will not display on that app. i plugin it in via all the outlets on the Elgato, and i only get the switches video

[lone crypt]

First, connect it directly to a display with speakers to make sure it has audio to that

[lone crypt]

Troubleshooting: narrow it down

[gilded beacon]

I've tried everything and nothing has worked for me.

[lone crypt]

Again, you’re confusing me.
You said you get no display, but then at the end “I only get the switches video”
So which is it? Do you have the video, or is it black, or no signal?

[restive rover]

I don’t have it where i want it, i get the switches video NOT on the computers video app

[lone crypt]

I’m saying you need to take things out of the setup to verify individual steps in the chain.
Connect to a tv and verify it has sound that way

[lone crypt]

Then where do you get video?

[obtuse skiff]

@lone crypt

can u help me for the spotify plugin please?

[restive rover]

the switch onto my monitor rn when i want to see it on my PC through the capture app

[gilded beacon]

If it has sound

[lone crypt]

What? This is the capture card channel. Do you have a capture card question?

[obtuse skiff]

oh no, sorry, but can u help just a sec?

my spotify plugin doesn't work

[lone crypt]

So the switch sends video to the display…
But you said you only have one, so is this the display connected to the pc?

I need a detailed breakdown if I’m going to be able to help. All the details, very descriptive.

[restive rover]

I’m confused how do i get the switches video to show onto my PC instead of the monitor?

[lone crypt]

Lost your question with appropriate detail, in the appropriate channel and somebody will help when they are able to

[obtuse skiff]

alr

[lone crypt]

Still confusing.
“On my pc instead of the monitor”
Anything you see on your pc, you’re seeing on a monitor.
Please clarify with detail

[restive rover]

Yes i see my pcs display on the monitor but i want to see the switches video feed on my pc through my PC’s Capture App.

which does NOT show.

[lone crypt]

Ok does the capture app show a black screen or an Elgato logo saying no signal?

[restive rover]

it doesn’t even have my pcs display, only the switches video feed

[lone crypt]

Ok I keep asking for detail and not getting it.
Please describe your full setup. All displays, computers, consoles, and how they are connected.

I think I’m missing the big thing here

Sounds like you’ve connected the display to the switch, not to the pc.
Has to be connected to the pc if you want to see that.
Just run down the full rig so we can get to the bottom of it

[gilded beacon]

I still haven't found the solution to my problem, I did everything from scratch again and nothing worked for me.

[warped ledge]

audio right?

[forest bolt]

Is this cable 2.0 or 3.0? I need one for my HD60 S https://www.elgato.com/ca/en/p/usb-type-c-to-usb-type-a-cable-250-cm-98-4-in-black-fabric

[lone crypt]

SS means 3.0 It should be more clear, but I see the SS logo on it so that should mean 3.0

[upper matrix]

Guys make sure u are using usb 3.0 cable and Socket

Best advice

[bold grove]

Hey Guys, i have a problem with my Elgato Cam Link 4k. I got a New pc and now my Cam is not sharing the Picture. My pc recognizes the Cma Link, but dossnt show me the Picture. On my Old pc did it worked

[lone crypt]

Check privacy settings, that apps are allowed to use cameras

[bold grove]

i will check it

[bold grove]

its allowed

[lone crypt]

Could be a setting on the camera, or not correct usb connection

I don’t know exactly what cam link requires, but try different ports, and also weird things can happen with windows using usb selective suspend, and fast boot; where ports can get turned off or turned down in speed or power.

[upper matrix]

Need usb2.0 i think

[past basin]

3.0, USB 2.0 would be too slow for Cam Link 4K

[bold grove]

I looked at my Mainboard and i only have 3.2 usb

[past basin]

3.2 is as fast or faster than 3.0 (depending on if it's gen 1 or 2), that should be fine

[untold lava]

I trying to run Elgato HD 60 X but it works halfway, i ahve only audio. I tried both Linux and WIndows to test. I updated firmware, tried with antoher HDMI's and USB cables, I can see view from console on my monitor, but on the PC it looks like broken. I have less settings than i can see from other users of HD60X, resolution max is 1280x720. I tried many settings but without success.

Sometimes it shows no signal, but another time it completely doesnt show anything.

[lone crypt]

And only low res, huh?
Are you sending higher res than that and seeing the full resolution on the passthrough display?

Thinking this points to slow/poor usb connection.

[untold lava]

On NS i have 1080p.

I tried both with laptop and PC

[lone crypt]

Time to get specific. You’re sending 1080p60, right? That’s the source resolution and that’s what you see on the passthrough display?

[untold lava]

yes

[lone crypt]

Anything like hdr, variable refresh rate; any of that on?

[untold lava]

Nope, I set everything like in FAQ page for Nintendo Switch

[lone crypt]

Ok, it can’t do those things anyway, I think.

So my best theory is poor usb connection.
You’ve tried different computers, I presume different ports, but have you tried different cables?
It could be a slow cable (or cables can break and downgrade their speed)

Some capture cards are able to use lower speeds when they have to by lowering the settings and format

[untold lava]

Now i tried third cable, no changes

[lone crypt]

Yeah see, it’s detecting the device but says the connection isn’t good enough.

You can use usb tree viewer to check the connection and verify the speed

From here

https://www.uwe-sieber.de/usbtreeview_e.html

[untold lava]

But I tested that on 3 cables and 2 PC's it cant be so bad with every combinations

[lone crypt]

All your cables could be too slow or broken. Yes

They “could”

This is troubleshooting. Rule out each step in the chain individually

So check with that app, you can read the actual status of that device connection.
If it says the connection is the correct speed then we have rules that out.
From there I would check that it’s getting not enough current, which can happen if many devices are all on the same usb controller. Which that app can also show.
But the speed is the first thing to rule out.

[lone crypt]

Ok that looks like the connection isn’t good.
2.1 isn’t an official usb spec, so I don’t know what that means. But this capture card needs at least usb 3.0

So either your port or your cable are too slow, I think this is telling you.

[past basin]

2.1 means you're on a 3.0 port but stuck at 2.0 speeds.
But yeah, most likely cable issue - wrong speed rating, damage/dirt or it's running thorugh a hub or some sort of adapter like a USB-A to USB-C that isn't rated for the right speed.

[lone crypt]

That mention of companion port doing the super speed….
Is there other ports on this controller and another device is slowing this one down?

[past basin]

Companion port is the same physical port, just in a different mode

Same sort of warning as the 2.1 bit

[lone crypt]

Ok. So yeah. One way or the other, cable seems to be the issue

[untold lava]

I tried many combinations always it shows connection as 2.1. On every port on my PC and Laptop. With any cable (also original from HD60X),.

[lone crypt]

Do you have any other devices that you could use to check the cable? Any other usb 3 device you can connect using this cable to verify if the cable can do 3.0

I suppose there’s a chance the ports on the computer are at fault, but both computers is surprising.
Unless it’s a bios setting or something that limited them to 2.0, and both are set that way.

[untold lava]

I found pendrive 3.2, when i put in the same port it actually connected with superspeed 3.2

Also tested PC and Laptop, everywehre pendrive connected properly

[lone crypt]

So that’s a drive that doesn’t need a cable, right? Connected directly?
If so confirms the cable(s) are the issue.

[untold lava]

should i go buy another 4th cable? XD

[lone crypt]

Is it new that came with the device? If so then warranty.
I’d first find another device that uses a cable and test that cable.

Just in case the problem is the port on the card itself.
Isolate the cable and confirm it’s the part that’s bad

[untold lava]

Unfortunately no, i bought that from someone

[lone crypt]

Yeah. The difference between 2.0 and 3.0 is some pins. So they can break.
And it’s common these days for cables to be laying around which are only good for 2.0 or just power.

So yeah picking up a good cable is probably the fix. Would be nice to test before you buy, but I think you’ve done enough legwork here by confirming the computer port works with other devices.

[untold lava]

But it doesnt work even when i connect with USB-C.

[lone crypt]

USB-c is a connector, not a speed.
A usb-c cable could be wired for power only, no data at any speed. I have a few like that

[zealous roost]

I am currently trying to set up my HD60X with a wiiU and I am getting a output resolution error. I made sure that they both are set to 1080p but the error still stands. I have had it work just fine with my Switch in the past. Here is a screenshot of what I am seeing as well

[lone crypt]

I think this error will show when the input resolution doesn’t match what the app is trying to record at.
The Wii U must not be sending 1080p,,, maybe the passthrough display is forcing 720 or something?
Or maybe it’s a frame rate discrepancy with the 59? Thought 60/59.97 usually doesn’t matter…

[past basin]

It also shows up sometimes if you're connected at USB 2.0 speeds

[lone crypt]

Ah.
Lesson: it’s almost always usb issue. Haha

[past basin]

For that particular error, the QR code is actually a link too, that should take them here: https://help.elgato.com/hc/en-us/articles/17017045597837-Incompatible-Output-Resolution

[zealous roost]

I did look at that but I did not find it too helpful

[zealous roost]

it was in fact that, if only I pluged it into the right port the first time

[untold lava]

I bought new cable, no changes 😦

[spice mesa]

Hello guys! I have a question for you if someoen can help me out. I have a b450 aorus elite motherboard and an RTX 2080 Super in it. I'm wondering if I will be able to fit elgato 4k60 pro capture card right under my GPU without any problems? I recorded a small video so you can see that PCIe slot. Thanks in advance for your answer!

[past basin]

Can't tell from that since it's on an angle and not straight down - but even if it does fit it's going to be close enough that it may impair the GPU's cooling. I'd probably look at an external card like 4K X or HD60 X instead.

[past basin]

Even the report in USB Tree Viewer didn't change?
If you've got a new, known 5 Gbps cable, no adapters or hubs, and that's still reporting that the connection is only High Speed, odds are there's an issue with dirt or damage in either the PC port or the capture card's port. The card will be SuperSpeed, and the host prot on the PC is SuperSpeed, so something is wrong between there

[cyan marlin]

Hey bud, I'm still having difficulty connecting my HD60X to TikTok Live Studio. Studio see's the device and when I connect I get this warning message. I've tried to look at Windows Privacy settings to see if anything else is taking the Capture Card away from Studio but to be perfectly honest, that's a little out of my knowledge to see what I'm actually looking for.

[spice mesa]

Thank you very much for your answer!

[spice mesa]

Sorry for another ping, one more question.. is HD60X able to record gameplay in 4K resolution?

[past basin]

Yes, but only at 30 fps. You can passthrough 60fps on the HDMI out port, but because it's on USB 3.0, it'll only be able to capture at 30 fps. To capture 60 on an external you'd want the newer 4K X that uses 10 Gbps USB 3.2 Gen 2

[spice mesa]

Awesome, thank you very much 😄

[lone crypt]

Since we see black screen instead of “no signal” it could be hdcp

[cyan marlin]

It's off.

[lone crypt]

Don’t know then.
Verify the console works when directly connected, check all cables individually,

[past basin]

I'm not overly familiar with how TikTok studio works, or pulls in outside sources. Does the card work correctly when used with other apps like 4K Capture Utility, or OBS Studio? That would help narrow down things.
You may also be able to use Stream Link beta in 4K Capture Utility settings to let 4KCU connect to the card and basically split off a virtual feed for TikTok to use

The fact it only works after you disconnect and reconnect it is still throwing me thorugh, tbh

that usually only happens if something else is calling the card first

[cyan marlin]

4K Capture works. But OBS doesn't show any visual feed either.

[past basin]

4KCU is getting closed before trying it with OBS right?

[cyan marlin]

Yeah and I looked but not entirely sure what is taking it first if at all. Oh wait, Urmmmm I think I have it open at the same time. Let me try now.

[urban holly]

w 4k capture utility

[past basin]

Looks like drift from VRR issues. Turn it off in the video options and see if that clears up

[grand burrow]

Hey guys,
Recently got the 4KX and been having issues where during high action gameplay, my main screen (which is connected through passthrough) would turn off and would stay off until I plug out and plug back in the USB of the capture card (even though the capture card is capturing fine). And then (might be a monitor problem) it would take around 3-5 mins to be able to re-acquire the passthrough again. I'm playing 4k120 with 1440p120 capture. There a reason why this is happening??

Here's a clip of it happening:
https://youtube.com/clip/UgkxRIXpkN5OzZ9bci-cLPqi4buaY1qBX88H?si=kP96UpshUOcePX5X

[warped ledge]

Are you connected to a USB 3.2 port on your PC?

[grand burrow]

Yes, it's through a PCIE card that has USB 3.2 on it

[warped ledge]

The drivers for that pcie are installed?

[grand burrow]

there isnt any that im aware of, this is the card I got: https://www.amazon.com.au/dp/B0DKY3Z9SY?ref=ppx_yo2ov_dt_b_fed_asin_title

[past basin]

If you have any other USB port you can test it in that's not on the card, I'd try that first. The card can be used on a USB-A port and a 5 Gbps port (with some limits), as long as the cable is at least 5 Gbps. It's not common to hear of 4K X blanking out like that, it'd be nice to rule out compatibility hiccups with that USB card

Especially since the spec listed for that card has some notable issues

Including listing all ports at 3.2 Gen 2 (10 Gbps), but then also only as 5 Gbps 3.2 Gen 1 later on. 😐 It also looks like a PCIe x1 card but isn't speced what PCIe revision it's using so it could actually hit bandwidth issues if it's not at least PCIe 3.0

[grand burrow]

my issue is that I dont have any other ports that is 3.2, my streaming pc is very old and only has 3.1 Gen1 ports on it, thats why I had to get the card

if its just capturing 1440p60, it would be fine with 5gbps?? I'm not sure if passthrough requires some bandwidth as well

[sullen swan]

anyone having a issue where the Elgato HD60 Pro opening with a black screen and not capturing the console? If I switch input on my monitor to HDMI it shows fine. The app just opens with a blackscreen. Only fix I found that works is deleting the app and restarting then installing it back. I would hate to do this everytime I turn on my PC

[warped ledge]

is hdcp off?

[sullen swan]

Yes its off for my Xbox, its in enrgy savings mode which turns it off. Ive never had this issue before and its very odd its happening now

[warped ledge]

IN is connected to the console, out to the tv/gaming monitor?

[sullen swan]

Yes, when I switch my monitor to the HDMI it shows up, the 4k utility app isnt pulling the video, its just a solid black screen.

Could something be pulling the Video feed to make the 4k capture utility show black?

[warped ledge]

no, unless you've given access to backdoor hackers or something. nobody is going to take over a device like this, unless it's running for another app ex: discord or something that is using it as a camera

[past basin]

What is the EDID input mode set to in settings under device? If it's display, try merged or internal

It might be getting an incorrect timing or something if there's an EDID issue

[icy solar]

Hey guys

i own the Elgato HD60 S+ and i've plugged a HDMI from my PS5 -> In Port. Hdmi from Out port -> Monitor. Then i also have The included 2.0 usb-c cable from capturecard into my pc. Why is it not wokring

[past basin]

HD60 S+ should be using a USB 3.0 cable, 2.0 is not fast enough. If you have the original USB Type C to Type A cable is it USB 3.0, 5 Gbps. If you're not using the original cable, check the speed - it needs to be at least 5 Gbps.

Also make sure you turned off HDCP in the PS5 video settings

[unborn breach]

Hello! I've been having issues with my 4K X Capture Card and I'd like some help. the video and audio are consistently stuttering/crackling, and I'm hoping to find a fix. from what I've been able to deduce, it may be a motherboard issue, but is there anything I can do to get around this? have Elgato themselves come out with a solution? getting a completely new motherboard is out of the question for me, so I'm really hoping to have somewhere here help me find a fix. thank you in advance!

[unborn breach]

a way I've gotten around the video issue is using OBS as my main capture window. however, the audio is basically completely messed up. I've been able to figure out that it only really does this when the video starts. when listening to it on its own the audio is crisp and clear, however once I open OBS and the video starts playing, suddenly the audio just can't handle it. could this mean anything?

[warped ledge]

try a different 3.2 port, or at the minimal 3.0.

[unborn breach]

the same issue happens with the other 3.2 ports on my PC. 3.0 is fine, but it's frustarting that there's no fix for this so I can use this capture card at it's full potential. is there really no other way?

[untold lava]

Seller sent me original Cable after i connect with, it works without problems. Thank you for help. @lone crypt

[icy solar]

Yes thank you! I was using the wrong cable

Can anyone help me with why my playstation 5 isn't outputting any sound into ther 4k capture utility

[lone crypt]

Do you have headphones connected to the PS5?

[icy solar]

no i do not

i have my ps5 controller

and HDMI -> Gamecapture -> Hdmi -> Monitor

I have audio on the monitor itself, but not in the software

[lone crypt]

Hmm ok, could it be a surround sound issue?
Or wait, check the audio mode of the capture card first. Make sure that’s digital. Settings in capture utility

[icy solar]

this?

[lone crypt]

Yeah, “hdmi-lyd “ does that mean distal audio over hdmi?

[icy solar]

it means HDMI-Sound

[lone crypt]

So if that’s set right… maybe the console is sending surround audio. The card can only use stereo.

[icy solar]

Lydingang: Sound import

[lone crypt]

I think the console audio mode needs to be stereo PCM
But I don’t have a console, myself. So I’m a little out of my expertise.

[icy solar]

i only have this

[lone crypt]

Ok yes, linear PCM is correct.

And it still has no audio, but the audio is clearly there since it passes through to the monitor…
I don’t know…

[icy solar]

:(

Im cooked

like the app doesn't even get any audio

at all

[lone crypt]

You should try OBS instead of capture utility. If the bug is in software then OBS might work. Which tells us where the problem is. (And gives you a workaround until support gets you fixed)

[icy solar]

which one?

[lone crypt]

You’re looking for video capture device

Or maybe “capture card device”

When you find the right kind of source, your capture card will be in the list.
Alternatively, the capture card will appear as a audio input device and that can be added separately

Note: this card will only work with one app at a time, so make sure capture utility is closed before opening OBS.

[icy solar]

i cant seem to make it wokr

[lone crypt]

If the audio source doesn’t work either and you made sure to quit other apps before trying it… I’m out of ideas. Maybe something I don’t know about. #official-tech-support can help.

[past basin]

The camera icon there at the bottom of that list typically lines up with the expected Video Capture Device in English. I'd try that one. Also make sure no other apps like 4KCU are still open using the card.

For the audio, you should also check that Windows doesn't have the card muted at the system level. Press Windows Key + R, and type mmsys.cpl and press OK to bring up the old sound settings, go to the recording tab, fine the card and check the properties on it. On the levels tab make sure it's not muted or turned down. If that still doesn't help you can also try disabling the option on the advanced tab that allows apps to take exclusive control of the device, in case some other app is hooking your card's audio for some reason (this option may require a reboot to take effect). While you're in there make sure anything mentioning Audio Enhancements or Spatial audio is turned off.

[past basin]

Yes, check properties on that, and the Levels tab inside there

[past basin]

Huh, exclusive control is already off. That's unexpected

[past basin]

Back on this screen, does the little volume indicator on the side actually move when the console is making sound?

[icy solar]

i just reeboted the software and for a random reason it worked

[past basin]

That works too. Glad to hear it's working

[icy solar]

but

The software isn't registrating sound

i can hear sound, but the software isn't getting any

this one is empty

[past basin]

Did you turn on the Windows "Listen To" option at any point? Or are any other apps still open?

[lone crypt]

Oh what about the privacy setting. The system treats it as a mic, right? So that might allow video but no audio?

[icy solar]

it is on

but if you take a look here

I am getting audio from the disk looking thing and not the 4k app

so that means that theres no audio if i screenshare on discord

[past basin]

Huh. I'm going to need to check something when I'm back at the computer. I'm not used to seeing if on that volume control

[past basin]

Yeah, it can get muted if application access to microphone is muted too

[dim vector]

I'm running a 4K X but when I run a non Elgato HDMI to Display cable into my monitor I get no picture, I swap to a Elgato HDMI>HDMI i get picture. Does Does the capture card not support HDMI>Display Port functionality? My Monitor goes up to 200mhz refresh rate on display but only 140 on HDMI.

[lone crypt]

You can’t convert that way passively.
Display port can carry a hdmi signal but hdmi will need an active converter to change to display port.

[dim vector]

So something like this? https://www.amazon.com/THANDBLE-HDMI-DisplayPort-Converter-Compatible/dp/B0D11946LR/ref=sr_1_9?crid=D12V4T1AJXHP&dib=eyJ2IjoiMSJ9.wSD7NBmMr_fA8KAPS0aV5VN07to2lINBB3ph4dJmBSGcfmirDAcKBeJO2Q7MgibFMh6ypZQdeHsUArZno1PK_RGKM7byLz31qiGR9UNJQJo3QaxVjlr89ceeR31yDwHe_f-JEEeOHWH49q8AOTBgtNO20HgoCSmd8iammZc8eMd-0QXVqxJLZZBnsJN5eGvGR3oKug_MmvEPBWTTIG0E5eI1rQPedaZJRO3HrBTalfLpQ9T5FJba48gwPSLwp21jkbEDfOqJqUi3m-yaXMpp75RLVuU6i-Hl656nWzR7nxM.K02W3Iw0gr0RQY4sYjG_53RNpESX1JB-2JPyhGZrVT4&dib_tag=se&keywords=hdmi+to+displayport+adapter&qid=1747145761&s=electronics&sprefix=hdmi+to+displa%2Celectronics%2C131&sr=1-9

[lone crypt]

Maybe! The connectors are going the right way.
I can’t personally warranty it will work but the reviews are there.

[dim vector]

Ok but possibly work if not always able to return 🙂

[lone crypt]

Yeah I mean, the product title says it will work, read to see if anybody reports it works. And then I guess rely on Amazon.

[dim vector]

amazon if it says it works still no word actually does, lol

I appreciate the help 🙂

[vernal obsidian]

Does the El Gato Camlink Pro pcie allow you to use WebCams that are USB somehow?

[past basin]

No, it has HDMI input only. You can hook the cameras to USB and use them with an app like OBS Studio at the same time you're using HDMI cameras over Cam Link Pro though

[bold arrow]

Hi there, I just got a HD60x yesterday and I am having a very difficult time getting it to work. I have an Xbox series X, a wireless Turtle Beach Stealth 600 headset, and a laptop. I cannot get it to pick up sound from my headset mic. At one point people on Twitch could hear game volume and me but no one else. If plugged the headset adapter into my laptop people heard me and others on discord, but no game volume. I am so lost, can anyone offer any tips?

[lone crypt]

The console is sending audio to hdmi until the headset is connected. Then it sends audio to the headset instead.
The chat link pro cable is a way to split this headset audio and feed a copy of it to the capture card, but that only works with analog headsets obviously, and it doesn’t pick up the mic of course since that’s not playing in the headset.
If you’re using a wireless headset the only way to make it work and feed audio to the capture card is to have headset connected to the computer, run the audio to hdmi and be listening and recording via the computer.
Then the streaming app has your game audio over hdmi, mic audio from your headset mic, and can monitor the game audio (and whatever else you want such as discord) into your headphones.

In all cases of console streaming, to include your voice in the stream you must have a mic connected to the computer.

[fleet comet]

Hi, I have an elgato cam link 4k that I was planning on using for streaming. I'm not sure if this is the right channel for it though. I'm using it as a video capture device for tablet games. I tried to use the audio input capture on obs but it keep giving me a buzzing sound. Is the camlink the correct device and do I need to get something in addition for the audio to come out or do I need a different device?

The current set up:
tablet => lightning to hdmi => hdmi cord => camlink => laptop

[past basin]

Adding to what Jn's mentioned as well, Chat Link Pro only splits audio out from the console - generally you want an additional mic on the PC to mix your own voice back in. It also won't mix PC audio into the same headset if you're expecting that - it splits console audio OUTPUT only.

Since you're on an Xbox there's a partial workaround you can use to get some audio over both headset and HDMI - specifically Game Audio and Xbox Party Chat. In the audio settings if you disable the option that mutes speakers when the headset is connected and set the Party chat option to Headset and Speakers, you can get both that out into the capture card through HDMI and through your wireless headset. This does not work for - your Voice, on console discord, or most in game chats like lobby and proximity though.

You're also not going to have a good time trying to capture any wireless headset if you need more than what the Xbox can split off in software (or want to this work with any other console), as you cannot split off a client/host encrypted data connection - Chat Link and similar products work with analog audio which is easy to split. Some Wireless headsets may have an analog output you can use such as the Arctis Nova Pro, but very, and some have a headphone share port like the older Arctis 7, but most wireless headsets do not make accommodations for streaming consoles.

[past basin]

Cam Link should be able to handle it as long as whatever you're capturing is working with plain stereo audio (aka Linear PCM on some setups). It won't be able to handle things like Dolby Digital or Atmos and you'll get weird noise or broken audio instead.

This also assumes your tablet also outputs to HDMI for audio automatically when it's connected