capture-cards

[past basin]

Most of thos solutions are syncronous to within a few milliseconds.

[rose python]

amazing, thanks :)

[rose python]

@past basin what about nvidias laptop workstation gpu's? Quadro i think its called

[silent ridge]

Hello chat, I recently bought a 4K Elgato to capture my phone screen to my PC, BUT for some reason it doesn't want to capture it, even with a HDMI Splitter, can someone help me out? (Stuff I bought: 4K Elgato capture card, HDMI splitter, hdmi to usb c port)

[past basin]

Those usually have NVENC encoders too - as long as they're recent make, should be fine.

[past basin]

Does your phone work with it's HDMI adapter on a TV or monitor? Not all phones support DP Alt mode that allows the HDMI out over USB-C

[silent ridge]

I don't know, How do you check that? I have a Samsung 21 Ultra

[past basin]

Plug the phone into a TV or Monitor via HDMI and see what happens

If it's a Samsung I think there may be some options you need to set in DeX to let it do screen mirroring though

[silent ridge]

I'll try it when I get home after work, I've been having this issue for like 2 months of buying this

[rose python]

I was looking at a laptop with an mx550, maybe that would be better than the amd 780m for encoding then

[past basin]

That looks like it's got a 6th Gen NVENC, so should be fine - you can check what generation a specific card has with this chart - https://developer.nvidia.com/video-encode-and-decode-gpu-support-matrix-new

[rose python]

oh nice chart!

[rose python]

You think that would work better than the amd 780m?

[past basin]

If you were streaming H.264 I'd say yes, but for HEVC they're both pretty close

[rose python]

hmm thats a toughy then

[past basin]

If you're using some of the other Elgato apps, NVidia cards unlock extra features (like the effects in Camera hub), but that'll need an RTX2060 or better

I do tend to lean towards NVidia though, as there's usually more folks in the community using them

Means if you run into something weird you're more likely to find someone else who's had to fix the same issue

But really I'd probably go with the better deal here - or if the other laptop isn't a U series CPU, so you can fallback to software encoding if needed

[rose python]

mmmm okay true true

as long as its in budget ill see whats best

think ill land on the 780m still, much better pricing in the used market

[ember sierra]

can a pcie 2.0 capture card work in a pcie 3.0 slot

or pcie 4.0?

[past basin]

Yes

All newer PCIe slots are backwards compatible - they'll slow down to match PCIe 2.0 as needed

[ember sierra]

okok, just had that fps/lag problem some months back if u remember and i thought i found a potenital reason but yea

just a quick question tho, cause ive had some problems with my pc and me and some experts thought it may be a motherboard problem (Long story) could that also be a explaination to that problem?

[ember sierra]

might be good to point out the pc problems isnt cause of the capture card but just a genuine problem (and the experts were from a diffrent group)

are u just promoting a diffrent server or?

[ember sierra]

what

[fallen elbow]

spambot

reporting it to the admins now

[past basin]

Thanks, was doing the same, but I'll let you finish it up

[simple quartz]

Got it, thank you!

[past basin]

If you have a motherboard problem, it could affect either the USB or the PCIe depending on what card you have. Lag issues are more likely with USB bandwidth problems though - PCIe issues tend to break the video feed. What card are you working with, and internal or external one?
That said problems with USB or PCIe would usually also show up on other hardware.

[ember sierra]

4k pro

it would take me 2 months to tell you what problems ive had with my pc since i got it last summer, but yea it kinda have showed up on other hardware as in i get stutter problems in many games + generel performance is much lower than it should, 1% lows are sh*t... and so many more

ram problem (Which can also be a motherboard problem) has also been there and showed up on the motherboard number thing

[past basin]

If you're getting stutter in games, does the video you record stutter if you watch it on something else like a phone? Or do you get stutter on any other video you watch?

But yeah, that sounds like a few issues that point back to a potential issue from the mainboard

Are there any BIOS or UEFI updates for it?

[ember sierra]

capture card wise yes, pc wise yes. but pc wise, but im not 100% sure what u mean

[ember sierra]

i updated bios a week ago, and some problems has been gone i think, but again... i get weird problems aaaaaall the times, and this is a elgato chat so i want rant about it all... only the things that can relate to what ive experienced with the capture card problems too

[past basin]

I'm mostly wondering if we've been treating the wrong issue - I can't recall if I've seen a video clip of your problem myself, but if you're getting stuttering on other things I was wondering if it was the actual video itself that was stuttering and not the recording process for it

[ember sierra]

search my name in the search thing in the top right corner and u can find it

[ember sierra]

i mean when i play ps5 and record as an example theres no stutter but in the video it shows up

[past basin]

No stutter in the preview either? Just the recordings?

[ember sierra]

stutter in preview yes, in obs. not in 4k capture utility (most of the time) with that said it kinda kills my theory

but there much more delay in 4k capture utility which can be a benefit for it to get the time to render all frames than obs that will deliver as fast as possible (not that im an expert=

[past basin]

How are you doing video encoding? GPU or CPU? (I'm assuming something like NVENC)

If it's a motherboard issue it could be an issue with the feed to the encoder on the GPU

Though it's weird to see preview problems in OBS and not 4KCU

[ember sierra]

gpu im pretty sure (cant remember really) havent used the capture card for some time, just trying to figure my other pc problems out and remembered i had problems with the capture card too which i wanted to know could be caused by the pc problems

[past basin]

Yeah, there's a few ways it could cause issues then

[ember sierra]

would say tho, eventually i got it to work "fine" by set it to 59.94 fps and yada yada but yeah as i said before^^

[past basin]

It's pretty uncommon but it the motherboard itself is having problems, it can cascade down to a lot of things.

Same with certain CPU failures

[ember sierra]

oh trust me theres a lot uncommon been going on with my pc

[past basin]

Saw a few weird things with the 13900k and 14900k failures a while back for example - performance issues, unexpected blue screens, etc

[ember sierra]

this a cpu failure? being idle at that time of picture btw lol

[ember sierra]

thats common i would say, intel had lots of problems with those generations

it was purely intels fault

but i dont got intel (luckily) 😂

[past basin]

Mostly their fault. A few of the motherboard vendor profiles didn't help. ut yeah.

[past basin]

That's kinda odd - something isn't at idle, but it seems like some sort of dual threaded process. Windows can also do weird reporting when CPU cores slow down at idle though

[ember sierra]

cpu went from 47 degrees to 70 for no reason and nothing showed up in task manager

might be a virus / some sort of crypto mining virus but yea idk

i have looked into making a reinstall of windows but it just takes time and yea

[past basin]

Yeah, I've got to plan one of those reinstalls myself

But was also hoping to build a new PC this year if I can actually find a GPU in stock

Poor laptop is struggling some days with all the streaming gear connected, where I basically have a small test lab running 🙂

[ember sierra]

ufff, getting a gpu to msrp this year gonna be hard. 40 series out of production and 50 series not produced enough is a very bad combo and amd cards getting sold fast too

[past basin]

Yeah, I'd have settled for a 9070 xt if I coudl find those too

But they're sold out everywhere in Canada it seems

[ember sierra]

yea, its too good for the price so everyone rips it of the shelf. bet u can go to a pc building company and get a good price instead of buying the parts individually

[crisp dagger]

For my Dual PC Stream Setup IT Nerds:

I have my HD60x hooked up properly to my gaming pc, powered by my stream PC. I wasn't sure where to go from there to actually see what it was capturing, so I downloaded 4k utility, turns out, it's capturing my side monitor, not my main, gaming monitor. I tried going into my windows display settings on my gaming PC to "Duplicated 1 and 4 monitors (The Gaming monitor, and the capture card)" but everytime I did, it would just revert back to how it was before, without any error or anything.

After some frustration and restarting BOTH PC's, my Stream PC would only show my cursor on a black screen AFTER logging into windows. After running through command promopts for 30 minutes, i gave up and decided to fully reset my Stream PC, for the second time today. I am now waiting for it to reset, and I am at a loss. Any help is appreciated! Feel free to DM me if you'd rather get into the weeds of it there than here. Thank you

[warped ledge]

Is Monitor 1 your main screen?

[crisp dagger]

Yes monitor 1 is my gaming PC main monitor

[warped ledge]

and you have the hz set to what the HD60X can handle?

[crisp dagger]

Yes, the passthrough is 240hz and all i need for stream is 60

I reset windows on the stream PC

Now, the only problem i'm stuck at is Windows AND Nvidia control panel not allowing me to duplicate Displays 1 (gaming monitor) and 4 (Capture Card)

After googling the problem for hours, I am stunted on it, can't think of how to fix this issue.

[lone crypt]

try setting that monitor to 60hz until you get the dupe set up. You need to be able to see the dialog asing "do you want to keep these settings"

[gilded zinc]

would it run better and better quality if I have both in x16?

Because it works fine in x4 but

It works fine just the quality isn't there not sure what it could be I know it's not obs because my settings are fine I know every setting

but before I stream on it I look at the preview on obs and it looks very clear not like a 720p 60fps game it looks like a 2160x1440 quality but when I stream it looks like a 720p 60 fps and I researched everything and I think it's because of I need it in x16

or it doesn't matter if its in x4 or x16 still good quality will show either way?

I literally run it on obs 1080p 60fps biterate everything good like on preview everything good but I still see buffer spots when I play and not clear quality with no buffer which I should be seeing. wifi is good. ethernet in both pcs encoder h.264 nvida 3060 gpu cpu intel i5 10400F

not sure what it is

btw streaming pc specs ^

[past basin]

It can't use more than x4 because that's the physical size of the connector on the card.

2160x1440 is an odd format - how are you scaling it for your streaming platform? Most won't take non-standard wihout having OBS scale it - if you're losing quality specifically when streaming it may be a issue with the settings you're using to scale things down.

Even the standard 2560x1440 aka 1440p would require scaling for platforms like Twitch

Your OBS logs may also indicate signs of potential issues, if you're hitting something intermittent

[gilded zinc]

What would you recommend

On using in obs settings

[past basin]

Use the auto config tool in the Tools menu and it'll usually give you solid results

[past basin]

Past that it's more abouit trying to fix any specific issues you hit

[gilded zinc]

It’s just after I go live it doesn’t look 4k no more

On twitch

[past basin]

Twitch doesn't support 4K streaming, so it wouldn't

It'll probably get scaled to 1080p

[balmy matrix]

the elgato 4k X capture is probably the worst capture I ever had. it constantly freezes, I have a dual pc setup so I often like to watch/game do everything on my gaming pc so i have obs on or the 4k compatibility app on just so i can hear everything on my gaming pc. But man, it constantly freezes on both programs so it's not obs it has to be the capture card, and I know I have complained about it on here and many tried to help. I think i might have to send it back and get a new one, i just wanna know why or whats causing this?

[past basin]

Are you running both of those apps at once? I'm assuming the latter there is 4K Capture Utility? The card is designed to only work with one app at a time - you should likely be running OBS with the audio monitoring turned on for the card in the advanced audio setting (generally set it to Montor and Output, as output is stream and recording audio).
Have you also checked in 4K Capture Utility under devices if it has the latest firmare updates? Note that 4KCU also needs to be updated to get firmware updates for the cards.

[balmy matrix]

no, i'm not running both at once why would I do that? i switch back and forth when one doesn't work i try the other one.
and yes everything is set up as it should, and the firmware is all updated.

[past basin]

People have used both at once with the PCIe cards for various reasons, especially if they're unfamiliar with OBS audio monitoring.
Card's on a 10 Gbps USB connection I assume? Or faster?

[balmy matrix]

its on thunderbolt 3

[past basin]

direct connection? Some TB3 docks have quirks with USB 3.0 support

[balmy matrix]

its plugged directly onto my laptop, my laptop has thunderbolt 3

my gaming laptop is my streaming pc

[past basin]

Have you already reached out to support to see if they can tell why the card is having issues? I can't say I've seen my own 4K X freeze yet, and it's not something I hear much tell of.
I'm assuming you already tried it in other USB slots - even testing it in a 5 Gbps USB slot to see the behaviour changes could be helpful in narrowing down the fault there.

To confirm it's on firmware 24.12.10?

[ionic quest]

good, I have a dual setup with a 5080 in the gaming PC and a 240hz monitor and a 3080 with a 144hz full hd monitor, I have an elgato 4k pro but when I duplicate the screen the gaming PC freezes, can anyone help me?

[past basin]

The gaming PC is freezing, not the capture PC? Are the drivers for the GPU fully updated? Does rolling them back change anything?
The capture card shows up to the gaming PC as an additional monitor, so for it to freeze up when the screen gets duplicated generally indicates an issue with the GPU. If you have another montior you can test duplicating to, I would try that to help narrow down if the main source is the card or the gaming PC's setup itself.
If the gaming PC freezes duplicating to a standard monitor, start with GPU troubleshooting. If it doesn't, I'd try changing the EDID of your 4K Pro to Internal using 4K Capture Utlility in the device section of settings, and if that doesn't work and you have a monitor in the HDMI out, try inpu EDID on Display instead, just in case the graphics card is having issue determining compatible modes for the duplicating with the capture card.

[winter karma]

Is anyone else getting stutter and lag in recording and streaming using 4k pro

[rapid shard]

@past basin

Everytime I set my elgato up on OBS on my ps5 the gameplay freezes

[ionic quest]

yes I installed the latest GPU updates, before with the 7900xt this didn't happen, I'm sending you photos of how I set everything up, it's in Italian because I'm writing from Italy

@past basin

[warped ledge]

I hope this helps. https://help.elgato.com/hc/en-us/articles/360033795231-Elgato-Game-Capture-4K60-Pro-MK-2-Supported-Resolutions-and-Frame-Rates

[past basin]

Oh, this is 4K60 Pro Mk2, not 4K Pro. 4K Pro is the newer HDMI 2.1 card. 4K60 Pro Mk2 is a HDMI 2.0 card.

I'm not sure what's going on with your NVidia Control Panel though, that it's not listing resolution and refresh rate options for the capture card. Do the options show up in Windows Display Settings instead? You should be able to see the refresh rate after selecting the appropriate screen and checking the advanced settings.

I'd also suggest setting the bottom option there in 4K Capture Utility back to Default, not 1440p specifically. Generally you use manual EDID options only to fix potential issues, as they can also cause issues in some setups.

[past basin]

What are the other specs on the laptop? Have you already checked with #official-tech-support on the issue?

[past basin]

At what point do things freeze? Is there a monitor in the HDMI out, and if so does the video continue on that?

Also what card did you wind up going with? Or are you still using your old HD60 S+?

[rapid shard]

so I have the hd60 s+ but I also have an X

both do the same thing

[rapid shard]

it takes abt 5-10 mins to freeze

[rapid shard]

and yes

shnould I not have a monitor

[past basin]

What if you try them with 4K Capture Utility? Knowing if it hits both apps helps narrow down a number of potential options

It'll tell us if we have to look at the OBS config or the whole system config

OBS's logs which you can find under the Help menu may also tell you what's happening when it freezes up

[rapid shard]

ok so use both apps at one

open

[past basin]

Generally just one or the other

(Unless you're using Stream Link)

If you know it freezes in OBS we just want to know if it also feezes with other apps. Given that it's happening with two different cards my first assumption here is this is a config issue or USB problem, so knowing if 4KCU also freezes up helps narrow it down

[rapid shard]

Ok I will try it rn

[rapid shard]

the Capture U is just a black screen idk why it does that

sometimes it works sometimes it doenst

[past basin]

Make sure OBS isn't still open - only one app can use a USB capture card at a time

If it is, close it and restart 4KCU to poll the capture card again

[rapid shard]

ok got it, so now just wait and see if it freezes on 4k capture too>

?

[past basin]

Pretty much

If it doesn't freeze in 4KCU we'll know that something is different with the OBS hookup and we can look into that

[rapid shard]

yeah its looking like its not freezing, it wouldve been frozen by now, ill give it 5 more mins

[rapid shard]

ya it isnt freezing

[past basin]

Okay - so odds are it's related to the OBS config. Does it only freeze in OBS whlie you're recording or streaming by any chance? Or does it also freeze if you're just watching the preview?

[rapid shard]

both.

[past basin]

Is OBS on the latest version?

Also what does your source properties for the card look like?

[past basin]

If you go to help > Log files > show log files, you'll see a folder with the most recent OBS logs. I'd check in there for one dated for a session where things froze up and check near the end for any warnings or errors that mention the video or capture card

[rapid shard]

should I be using video capture devicxe

nvm I got it

I think everytime it switches to 120 fps modes it freezes

[past basin]

Unusual. HD60 X should handle 120 hz on 1080p and 1440p (though not 4K). Does is still do that if you switch back to 4KCU and run a 120 fps mode game?

[rapid shard]

no like it does that to all the siege streamers too

I honestly think its my cord

do you know how long it takes top deliever

[past basin]

USB or HDMI cord?

[rapid shard]

could it be HDmi?

[past basin]

It could be if you're using one that's not running at HDMI 2.0 speeds

Though that would usually also cause the monitor in the HDMI out to have issues

(unless it runs Display Stream Compression / DSC to achieve 120 Hz which could cause the capture to fail entirely - likely not the case here if 4KCU is still workign with it)

That said if you're asking about delivery time from Elgato, it depends on where you're too. Most of the US and Canada it's only a few days

but if you need to replace a USB cable you can also use third party ones. Any cable rated 5 Gbps / SuperSpeed / USB 3.0 or faster should work. Just avoid any listed as charging as they're usually only USB 2.0

If you suspect a USB issue, trying other ports is also a good idea. Especially if you have things like a webcam hooked up that may also be using a lot of data bandwidth

[timber mauve]

Hello I have a sort of niche problem that you most likely have not heard about with the elgato 4kx and I have tried just about everything to fix it so I thought my best option was to come to the offical discord as I have no other solutions left. I use a application called gtuner and whenever I try to capture through " ms direct show" to get 120 fps it does not work but when I use "ms mediafoundation" it works. Any idea why my elgato 4kx would be blocking direct show

ive tried multiple usb 3.0 hubs on my pc and different usb-c cords in general other than the one provided by elgato themselves

ive also unplugged every other port from my pc to see if it would be interfering

[past basin]

4K X is a UVC card, not a Direct Show based one. It supports 120 FPS over UVC.
That siad it also requires USB 3.2 Gen 2 (10 Gbps) for full operation, not just USB 3.0, and for some fromats like 4K the app needs to support MJPEG to capture at 4K120. What video format are you trying to pull from it, and what resolution? Not all will work on the slower USB 3.0 connection

If you're running through a USB 3.0 hub, you're already limiting some modes - see the second chart here: https://e.lga.to/4K_X_Resolutions for what modes work in 5 Gbps mode vs 10.

[timber mauve]

my bad I am using a 3.2 gbps 10 and also what is weird to me is that is what working on what I was trying to get it to do at first

ill provide a picture

also seems to be working in obs to display 120 but not this aplication however

[orchid tide]

I've been having an issue with audio not being passed through my hd 60x. This has never happened and it was working fine last night so I'm not sure whats up, anyone have any ideas?

[lone crypt]

Start checking the source device to make sure it’s sending audio, and then down the line, next check card settings, then recording device settings.
Standard troubleshooting order of operations! That leads to your answer.

[orchid tide]

yea ended up figuring it out, tried just about everything I could think of but realized updating my drivers last night disabled the audio on my sound settings and elgato's sound capture software

appreciate the tips though!

[ionic quest]

Ok, I will try to set default in the Elgato application settings, however I think it is a configuration problem, because if I disconnect the HDMI cable that goes to the acquisition card everything works correctly

@past basin

[regal glen]

yo i have a issue with my hd60 s i plugged my hdmi in the capture card and my usb in my laptop but i get black screen on my obs on obs when i select hd60 s

[regal glen]

like i have 3.2 usb ports on my laptop and it says i need to put it in a 3.0 port..

so idk what to do

[past basin]

Are you using a correctly specced cable. Most common issue for the app to complain about USB connection is using a charging or USB 2.0 cables with it, instead of one that's at least USB 3.0 / 5 Gbps

[past basin]

Try using 4K Capture Utility to change the EDID input mode for the capture card to Internal then, under the device section.

[regal glen]

i bought it not new but idk if it is the right one..

should i send a picture of it? or you cant see it on that

[azure hare]

Not sure what’s wrong with my el gato capture card. For the few years I had it it’s ran great but for some reason I can’t get the audio to work when using stream labs. The video will show but can’t figure out where to find audio . I tried everything.

[past basin]

Generally it should be labelled on the packaging, but not all of them are labelled on the cable itself.

[regal glen]

dont see elgato on it

so i need to buy a 3.0 cable?

[past basin]

You're looking for the speed - it needs to be at least a 3.0 cable

USB 3.0 / SuperSpeed / 5 Gbps or faster

[regal glen]

alright

[past basin]

A lot of cables out there are USB 2.0, especially if they're "charging" ones.

[regal glen]

he send me a wrong cable i think

[past basin]

If you can't find one - https://www.elgato.com/spare-parts has them. If you need a Type C to Type C one, the one for Facecam Pro or 4K X will work

[past basin]

What card are you using specifically? What sort of computer (mac or windows)? What are you capturing? And to confirm the audio works with other apps like 4K Capture Utility?

[regal glen]

25 euro damn

is there nothing cheaper on amazon?

[past basin]

Probably

As long as it meets the speed requirement you should be fine

[azure hare]

Windows and it’s a HD60 s

[past basin]

What sort of device are you capturing with it, and does the audio work in other apps, and only has issues in Streamlabs?

[azure hare]

I just been using it on stream labs and never had an issue, I also tired on the el gato app and obs and running through the same issue .

[regal glen]

yeh i have contact with the guy maybe he will buy it for me haha

wait this is my specs of my laptop 3x USB 3.2 (Gen1, 5Gb/s), 1x USB 3.2 (Gen2, 10Gb/s) type-C

uhm maybe that is wrong?..

@past basin sorry for tagg but does that maybe bring the issue? ^^

[past basin]

That's fast enough on the ports

[past basin]

What are you capturing? PS5? PC? Xbox? And whatever it is, did you by any chance connect a headset to it? On most consoles that'll mute the HDMI audio

[regal glen]

aahhh wait he says, he used with a 2.0 port on his old laptop, so now i need to buy a 3.0 cable

Btw arcsane thanks for the help!

[past basin]

He may have that mixed up - HD60 S won't work on a USB 2.0 cable or port, only older cards like the original HD60 worked on USB 2

But with used cards the biggest hiccup is usually the original cable gets mixed up or lost. Does the USB-A side of the cable have a blue plastic insert?

[regal glen]

let me check

[azure hare]

I’m capturing my Xbox . And there were times I did have my head set to my controller. If that were the case what would I need to do t?

[regal glen]

nah its black

[past basin]

Xbox has a partial workaround for the HDMI mute that can work for game play and party chat (but not most in game chats like lobby or prox). Check in the Xbox settings to make sure the option to mute speakers when headset is attached isn't on, and that party chat is set to headset and speakers

It can sometimes get reset, especially if the console os updated

[past basin]

Yeah, that's not the original cable then - with any luck you should be good once you've got a faster one

[regal glen]

but arcsane i have my phone one and its red

For red, it is generally classified as USB 3.2

but it inst working

[past basin]

Red cables can also indicate always on connections on slower cables

[regal glen]

oh so its not fast enough

[past basin]

That said you generally go by the USB-A side of the plug. C side doesn't generally have a colour code

Most likely

You can run an app like USB Tree Viewer to check - lemme dig up the link

https://www.uwe-sieber.de/usbtreeview_e.html

[regal glen]

but wait

we need to have a usb one with blue color

[past basin]

Blue is standard for for USB 3.x, but it's technically optional. The original cable would have followed that convention. Only the USB-A (wide side) of the cable gets colour coded though, USB-C side is generally always black

[azure hare]

I tried it but nothing

[regal glen]

iknow iknow

[past basin]

If you run that app I mentioned you can check card on the left, and the summary on the right. The three speeds I have highlighted there all need to be SuperSpeed or higher. If the first two mention superspeed or companion port doing superspeed and the bottom is High Speed or Full Speed, it's a safe bet it's the cable

[past basin]

Next thing to check then is that Windows didn't mute it. Press Windows Key + r, type mmsys.cpl and press OK. Go to the recording tab, find the card and check the properties. On the Levels tab make sure it's turned up and not muted

[azure hare]

It’s turned up all the way up

[past basin]

Another app might be intefering then. Go to the advanced tab, turn off the option that allows apps to take exclusive control of the card's audio. Then press OK and reboot the PC to force any apps that already have exclusive control to let go

[regal glen]

alrigth it says high speed 2.1 usb version

on my phone charger cable and this one

[past basin]

Yeah, that indicates a 3.0 device in a 2.0 port

Since there's no actual 2.1

or using a 2.0 cable

[regal glen]

yeh i have 3.2 port in my laptop

so the cables are not 3.0

[past basin]

Yeah, pretty sure it's the cable then

[regal glen]

so he tricked me

[past basin]

Probably didn't know any different

A lot of people aren't even aware the cable's are speed rated

[regal glen]

yeh i cant blame him he was helping me with thinking

[past basin]

We see them getting mixed up when the sell the cards a lot

[regal glen]

ahh alright

so i need to buy a 3.0 a to c hub

[past basin]

I've taken to actually sticking labels on mine, if the cable itself doesn't have the speed listed

you can use a C to C cable, or a C to A, as long as it's the right speed

Geneally try to avoid hubs if you can

[regal glen]

how c to c?

[past basin]

They can sometimes introduce new issues. If you can't avoid using one make sure it also uses the right speed

[regal glen]

ohh nvm nvm

Arcsane is it oke that i send a cable and you say if it is good for de capture

[azure hare]

Still nothing

[past basin]

Yeah, you can link it to me and I'll check the speed spec

[past basin]

Did you ever use a Chat Link or anything with this, or only HDMI connection?

[regal glen]

dm or here?

[past basin]

Either is fine, since you're looking for confirmation rather than linking something to sell - but dm if you want to be safe

[azure hare]

I have always used just the hdmi cables but at one point I did try using a chat link but couldn’t get it to work so I stopped using it.

[past basin]

Did you change the option for the audio mode to Analog by any chance? The card can use the HDMI audio or the 3.5mm audio, but it doesn't switch automatically. If you use 4K Capture Utility I'd go into settings and check under the device section that it's still set to HDMI

If it's still on anlog mode from setting up the Chat Link it would explain the lack of audio

[azure hare]

Omg you a heaven sent angel my friend. Joining this discord was my last saving grace before thinking of chucking this capture card out the window. This issue had me plagued for over two months. Thank you so so very much for your patience and time .

[past basin]

Nice! Glad to hear you've got it sorted out!

[twin stone]

Hi. I am running into the same issue every time I stream. My gameplay video keeps freezing about 5-10 minutes in. My camera that I record myself with does not. I have the link to the log files. Can anyone help at all?

[cursive hawk]

Hello everyone, I have a problem when trying to capture Fortnite with my internal 4k x. I've never had this problem before but for 4 days I've been unable to capture my game, it says no signal, while on other games I have no problem. I don't know what to do anymore.

[regal glen]

@past basin

Good???

[past basin]

There is no internal 4K X - 4K X is a USB card. Do you mean 4K Pro? Or one of the older cards like 4K60 Pro Mk2?
What sort of system are you capturing from? PS5, Xbox, etv?

[cursive hawk]

Sorry 4xpro pc

[past basin]

What app are you using? If it's OBS are there any errors or warnings in the log file? Does the video freeze happen when doing certain things like switching games or just at random? Does it happen if the app is open and just previewing, not recording or streaming?

[past basin]

It's just be 4K Pro, no X. Assuming it's the newest one

Also I assume this is a dual PC setup??

If it's single PC there's no benefit to a capture card over software capture, and you could actually run afoul anti cheat software in some games. Eg Riot games all block Directshow based capture cards in single pc setups

[twin stone]

Yes it is OBS. It happens randomly. It occurs when streaming, never when recording. I have a log file link that I can upload.

[past basin]

Make sure the log file is from a session where the issue occured - OBS starts a new one every time you open it, but keeps the recent ones in a filder

The fact it happens when streaming but not recording, and doesn't affect the camera at the same time is rather unusual though. How is your PC connected to the network? You're not using a USB ethernet adapter or anything that might be competing for bandwidth with the capture card, are you?

[twin stone]

Here is the log file. https://obsproject.com/logs/HkdNXeWsNL2OgOj1

I am using a desktop switch and have an ethernet cable connected to my pc and ps5.

[past basin]

Built in network jack on the PC though right, not a USB one?

[twin stone]

Correct.

I am using the built in PC network jack.

[cursive hawk]

as soon as the game starts my 4k pro gives me no signal.

[past basin]

Is this a dual PC setup?
If so are you running the game in fullscreen? It might just be switching the resolution or refresh rate to something unsupported if so

[past basin]

I can't see anything I can immediately tell as a problem in those logs. Is OBS fully updated? Does removing the card and readding it change anything? Or running OBS in safe mode to make sure none of the plugins or anything are interfering with it?

[twin stone]

Yes OBS is fully updated. I have not tried running OBS in safe mode. I can try readding the card too.

[cursive hawk]

yes I think that's it with the change of resolution because before it worked well from one day to the next it doesn't work anymore I tried to change my resolution but nothing goes correctly sometimes I don't even have my elgato return even outside of games it's my misery.

[twin stone]

I have also fully updated my GPU

[past basin]

I'd try it with the game running in borderless if you havevn't already - that can sometimes resolve issues with display mode switching since it leaves Windows in control of most of the settings

That would at least help confirm if that's the root cause

[cursive hawk]

Yes, I've already tried nothing and done nothing. I really think I've done everything... I'm lost.

[past basin]

Have you reached out to #official-tech-support yet? They may be able to see something in the logs from the app that could explain it

You may also want to check in 4K Capture Utility if there's any firmware updates under the device tab in settings if you haven't tried that already

[cursive hawk]

can we see the logs on 4k utility?

everything is up to date on this side

[past basin]

They'd be in the %appdata%\Elgato folder. On mobile at the moment so I can't check exactly where

[cursive hawk]

I'll look at this tomorrow morning in any case, thanks for your help, I hope that with all that I'll be able to resolve this mess. 🙂

[past basin]

Good luck with it

[ionic quest]

Nothing bro

[solemn carbon]

question for you guys i bought an elgato system and i had all the cords that i needed and i just have a single pc and i was connecting it to obs trying to capture mobile games and it worked on day 1 but after that it just kept giving me no signal even when setting it up the same way any ideas? here are some pictures. i recorded a video just to test one day 1

[idle rune]

hello, can someone help me please. i just brought the Cam Link 4K and it is not showing my camera, it just says 'Elgato'

[past basin]

Does the phone still give signal if you hook it to a monitor or TV? It's important to narrow down where to start - is the phone not giving signal or is the capture card not handling the signal right. Knowing if the phone itself still works with other setups is a good starting point

[past basin]

Honestly given the fact you didn't see this happening with your old AMD card, it might be worth running DDU and completely removing and reinstalling all the GPU driveres on that gaming machine. #official-tech-support might be worth reaching out to here as well, I'm starting to run out of ideas for why you're seeing that issue.

[green quail]

Greetings, I’m using the 4K utility and I have a 4K X capture card. I have a 4k display and high quality HDMI cables. However, the 4k capture utility won’t let me capture in any resolution higher than 1080p60. Any ideas how to troubleshoot?

It recognizes the source as 2160p. I have a USB-C port that is gen1, so I understand I won’t be able to capture in 2160p60, but it’s not even giving me anything higher than 1080p60.

[past basin]

4K Capture Utility sets the recording mode on the settings, in the recording tab. It should be giving you multiple options there.

[green quail]

GPU is Nvidia 4070 and I have all the other system requirements needed. It might be worth noting I’m playing a retro console using a 4k upscaler.

[past basin]

If it's not working with the resolution you set as the recording setting, you may have to check that the card is correctly connected to a 10 Gbps USB port (3.2 Gen 2), as not all resolutions and refresh rates are available on 5 Gbps connections.

[green quail]

I selected 2160p under the recording tab. I recorded a sample video and uploaded it to YouTube, but the maximum resolution it uploads is 1080p. It even says at the top right of the 4K capture utility that capture is set to 1080p.

[past basin]

HDR recording being on can also lock down your resolution options

[green quail]

I’ve tried toggling that off, it had no impact. I understand the gen1 USB-C limits me to under 2160p60, but I can’t even get 1440p for example. It maxes out at 1080p60 for capture.

Based on the input/output matrix on the elgato website, I should at least be able to get 2160p30, but I can’t get anything higher than 1080p60

[past basin]

What is your Video Encoder set to on the recording settings, and what verision of 4K Capture Utility do you have (noted on the General tab of the settings)

And are your GPU drivers, which would drive your hardware video encoder if one is present, up to date?

[green quail]

Encoder is Nvidia GeForce rtx 4070 laptop gpu. Software version 1.7.15 (10349). The Nvidia driver is up to date.

When I toggle off HDR recording, it changes capture to 2160p60, but the screen is gray/static

[past basin]

The screen is grey? Like one solid shade of grey? Is that in recording or live view?

[green quail]

The live view of the utility is showing tiny colorful balls moving around. Like the static you would see on an old school TV with no cable input (if that makes sense)

[past basin]

Like, visual noise you mean? I would turn that off and fully reboot the computer and see if it still does that. When you switch that option on the app switches to using HEVC instead of H.264 encoding, maybe it's failing to swtich the encoder in which case a reboot may help

[green quail]

Ok let me try that, one sec….

[past basin]

If it still won't play nice, try a different version of the app - I usually suggest 1.7.13 from here https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes as it was the last version before they changed the app to run on ffmpeg instead or the old engine.

[green quail]

Hmm. Still showing visual noise as the live display on the capture utility

I just updated the firmware to the latest version earlier today as well for the capture card

[past basin]

Yeah, I'd try it with the older version of the app. If it's still not working with HDR recording off, check it with another app like OBS Studio generally - that'll give us an idea if we're seeing hardware or software based issues

[green quail]

Ok I’ll try it with OBS and check back in later. Thanks

[gray pollen]

Hello, i have a question, i see the neo elgato capture card for stream my ps5

And i have many question, does i get the 120hz on my screen

Can i run it with a bad laptop with a :

8go ram
Athlon silver 3050u
Amd radeon graphics (tm)

[gray pollen]

I check and he says that the neo elgato can run in 1080p120hz

Without vrr

So i can buy it for my valorant stream 1080p60fps and play in 120hz so

But my laptop can run it or no ?

[lone crypt]

Game capture Neo, you see the specifications for capture resolution and passthrough resolution. You’ve got that.
But note that the Neo doesn’t have an analog audio port, so audio will only work over HDMI, which I think is a problem if uou want to use a headset with PS5, since PS5 will not send audio to two devices at the same time.

And the laptop appears to be only 2 cores which does not meet the minimum specifications for capture cards. (And is probably much too slow for stream encoding)

[grand burrow]

Hey guys, I got the 4k X capture card and am using it in a dual PC setup where the main connection go through passthrough and then goes into my main monitor. I'm having an issue where my main monitor would turn off and on every few seconds when its in high action, sometimes it does it in low action but it gets really bad during high action. Anyone know whats happening??

[lone crypt]

Hmm, I wonder if variable refresh could be going out of range.

Is there a reason you’re not duplicating the main display to the capture card instead of using passthrough? I think generally there is better compatibility and stability that way since the capture card can have its own separate settings.

With passthrough, your gpu is seeing the capture card as the monitor (and whatever EDID it’s using) so might not get the right info in some cases about the compatible video format ranges.

[grand burrow]

im stucking using passthrough as whenever I try to duplicate the display, my PC turns off one of my other monitors. I have 3 total monitors, 1 4k, 1 1440p and 1 1080p. When I try to add the capture card as a 4th display, one of those monitors is turned off

[lone crypt]

Oh you’re going past max displays/resolutions on your GPU I’d guess.

So I’m thinking variable refresh is place to look at.
Maybe turn it off to test, or restrict the min or max rate

And of course check that the correct EDID is enabled for passthrough to that disaplay

[grand burrow]

how do i check this??

[grand burrow]

im assuming VRR is gsync, im trying to turn it off but its turning itself back on for some reason

[lone crypt]

Yeah g sync is a brand name by nvidia, but it’s VRR

And the EDID might be right already (since it’s mostly working) but check it out.

https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration

Edid means what display type the capture card is pretending to be. So devices see what they expect when sending video over hdmi

[grand burrow]

yeah i just turned off vrr entirely since I only use it on my main monitor anyways

[grand burrow]

testing it out in merged, hopefully it works

[hushed spire]

The new 2.0 of Camera Hub is a mess. I have a CamLink 4k connected to my DLSR, it's had a memory leak in the software for seven months that never got resolved so when I saw 2.0 was released, I updated. Now, every few seconds the video from my camera is hitching and freezing. It's basically become unworkable.

[past basin]

Cam Link questions go in #camera-prompter
That said, if you're getting software lockup on the new app, reach out to #official-tech-support to have them take a look. In a pinch they may be able to get you a copy of Beta 1.12 from before they switched to 2.0, which also fixes the memory leak that happens when Cam Link 4K is idle.

[warped ledge]

what settings do you have on it?

[quick oar]

i have had my elgto set up right for years and everyonce and a while when i do a pc update i will lose sound too my elgaoto HD60x thru my wave link it will not pull sound at all from my ps5

i have checked every possible audio sorce and make sure they are going to the right feed

i have picture to my stream sopwear but no audio at all

[warped ledge]

unplug it for 1 min.

[quick oar]

the wavelink ?

or the capture card

why does this same issue keep accuring im trying the un plugg ing it now

yeah still didnt help

[crisp crown]

capture card, wavelink can't really get unplugged since it's a software

[quick oar]

yeah i did the capture cardn but still nothing has changed

[warped ledge]

capture card

[warped ledge]

Also, close out wave link from the system try, and restart it.

[gilded dock]

trying to setup dual PC stream with elgato 4kX, struggling configuring all of this.

Anyone can help?

[quick oar]

yep ive tried all of this i even shut it down in task manager

[quick oar]

sooo no other option on this?

[crisp crown]

if nobody answers it can mean that people are busy (also timezones)

[warped ledge]

sure where are you in the steps so far?

[warped ledge]

I can hop on a VC

[warped ledge]

sadly these are facts cause it's a community server

[gilded dock]

I am capturing gameplay/screen to my streampc cannot capture screen audio or microphone from main pc

[warped ledge]

what audio interface are you using?

[gilded dock]

realtek or elgato sound capture? or do I need hardware?

[warped ledge]

no the capture card will relay it.

we just got to rout the audio to the card.

do you have any device that uses wave link?

[gilded dock]

No I dont, is that required?

[warped ledge]

no

we can VC as it's faster for me.

[gilded dock]

okayy

where too?

[quick oar]

where at ?

[warped ledge]

me directly. the server doesn't host it.

[quick oar]

okay i cant send a freind request

[warped ledge]

i called check you dm, you don't have to friend me for it.

[willow condor]

Same issue here with my CamLink 4K. This with no settings applied in the 2.0 software. Will have to downgrade to the last version.

[lament obsidian]

I'm having an audio delay issue with my games while streaming.

I have a dual pc setup, my headset is linked to my streaming pc and I hear my audio through my streaming software's audio monitoring that is set to "Monitor and output". At first it's fine and no delay, then after a bit the audio is delayed a bit. How can I fix this? Is my best option an XLR?

[lone crypt]

The way you’re setup has inherent delay. I doubt you ever had none, but probably didn’t notice it at first for whatever reason. Sending over the capture card has delay, OBS monitor has more delay, etc.
The lantency free way to stream is for your headset to be connected to the game pc. Then any difference in timing with audio and video can be compensated for with OBS audio sync offset, and it doesn’t have to be low latency to work fine.

You don’t have to have any particular mic setup, though a mixer of some kind, like wave link for example, will help getting levels right and making setup easier. But the type of mic interface, usb or xlr doesn’t have any impact on that.

[lament obsidian]

I'd prefer to have my headset connected to my gaming pc anyway, but this is the only way I could figure out to still hear audio while using a a 4k60 pro.

I'm not knowledgeable on this, so bare with me. Using a mixer of some kind will allow me to hear my game audio from my gaming pc like normal, but also be able to feed my audio to my streaming pc?

[warped ledge]

yes

[lone crypt]

Basically, set up your gaming pc just as you would to game.
All works as expected, right? Ok then we add the capture card and duplicate the main display to that card as if it’s a second monitor.
Then in mmsys.cpl you can set your audio device properties to “listen to this device on” to the capture card.
Now the audio is being mirrored to that capture card.

And you’ll need to measure and compensate for audio sync usually.

If you have a mic you want to include in stream then you can do the same listen to this device thing, and try to adjust the levels so they sound ok on the stream end. But the mixing is tough. Theres no real way to monitor that.

So that’s where a mixer comes in and makes it all super easy and adds other features like processing the channels of audio with plugins like compressor and noise reduction to make them sound better.
This is what wave link does.

(Oops edited the top of that, gaming pc is what we started with)

[lament obsidian]

Well then I guess it's time to look into a mixer. Thanks guys

[lone crypt]

It does help. A lot. But for right now you can just mirror the audio in that way, so you’re not on the end of the delay, but listening from the game pc where there is no delay

[warped ledge]

solved! 🙂

[gilded dock]

All the help is much appreciated, will pop in your stream sometime 🙂 @warped ledge

[warped ledge]

awe thanks, but you don't have too. I'm always happy to help, and learning a few things too. lol

[humble marsh]

Does anyone know if the Hd60 S+ works on a MacOS Monterey

[past basin]

It should as long as you meet the system requirements. If it's an intel mac, it needs at least an i5-4xxx (4th gen) or faster and a dedicated GPU (so NVidia or AMD graphics), and a USB 3.0 port. If it's a Apple Silicon CPU (M1, M2, etc) it should be fine - they all meet the minimumm requirements for that card

https://help.elgato.com/hc/en-us/articles/360034848551-Elgato-Game-Capture-HD60-S-System-Requirements

Note that for Apple Silicon CPUs you need a different app for recording though, like Quicktime or OBS Studio - the Elgato capture software wasn't written for the new macs

[humble marsh]

how do i figure out my system graphics and what not

[warped ledge]

system info

[warped ledge]

oh you're on a Mac

the apple, about mac/about system

[lone crypt]

I’ll just say, if it’s an M chip Mac then it’s totally fine. If it’s intel, check the specs and it may or may not be powerful enough.

[fallen elbow]

Checking the list of devices that can run Monterey, most of the computers capable of doing so date back to about 2015ish at the minimum. Given as 2015 is when Intel 6th gen came out, I feel it's a decently safe bet that if you've got an i5 or better in your machine you should be set

[cerulean ice]

pluged my capture card into my xbox and its not shown up on the screen but shows up on obs also i made my 3rd monitor switch off any ideas why it could be doing this? also posted in obs)

[past basin]

Do you mean it's not showing up to a screen connected in the HDMI out port of the card?
What specific model of capture card are you using?

[cerulean ice]

yeah iv got it all connected up properly it shows on obs jsut not my other monitor i use for games and its the hd60

[past basin]

Ah, was hoping it might have been a newer one - some of the newer cards have the ability to change EDID modes when you get display compatibility problems.
Since the video capture is working on HD60 I'm assuming you're using a 1080p60 or lower signal?

[cerulean ice]

1080p i think

i use a hdmi extender on my xbox so i dont damage the port and i know its not that as iv got my xbox on at moment

[past basin]

That could actually cause EDID mismatch. Also what do you mean so you don't damage the port? Generally extenders increase risk, not prevent it

I'd still bypass it for testing - everything you add that can affect the video can add complications, especially when dealing with different timing modes and the like

There's a reason Elgato recommends not using things like extenders, hubs, and even switches if you don't need to

[cerulean ice]

yeah iv plug the the capture card straigh into my xbox jsut make sure its not that but its only showing on obs and not the other screen

[past basin]

Ah, already bypassed. Good

Does it work straight to the monitor with the extender if the capture card isn't in the setup:?

[cerulean ice]

my xbox? yeah it works fine

[past basin]

Does the monitor have a compatibility mode (eg AV vs PC, or HDMI 2.1 vs 2.0)?
I'm assuming right now that the setup is getting the display mode from the capture card, and choosing a format that's not working for the monitor (eg it might use 59.94 for 60 and the monitor may not cover that).
If you haven't already you might try swapping the HDMI cables going to the in and out sides fo the card to rule out degraded cabling causing an issue too

[fading latch]

Is it better to have 4KGC on a HDD Or SSD? one of my laptops has both and wonder which would be better to use for it as the ssd is under 300GB and slows down quite a bit so not sure if should move it to the HDD

[cerulean ice]

yeah has all them? and you mean swap the hdmi leads round on the capture card?

[past basin]

It has all those compatibility options? Oof. It's rare enough to have to set one, that's going to be a lot of option testing

Generally set it for AV mode if that options is there, and HDMI 2.0 if it's listing both 2.1 and 2.0 options

Also I meat swap the cables beteeen the monitor and xbox sides entirely if you can

[cerulean ice]

i only have the option to swap hdmi1,hdmi2 or DP

[past basin]

Okay, so it doesn't have compatibility modes, everything is automatic?

[cerulean ice]

yeah think i miss read your messege

[past basin]

All good, it's a weird feature to see, so I should have been clearer

[cerulean ice]

am goign to try a diff port on my pc

strange seems to working now when pluged straight into my xbox

[sullen trench]

hi my elgato 4k x keeps freezing the 4K Capture Utility its brand new just opened

[warm shore]

When i plug my hdmi cable directly into my Xbox i get 1440p 120 HZ, but as soon as i plug all the correct cables into my elgato 4kx, i cant get 1440 120, only 1080p 120. And i had 1440p 120 before on my old monitor. So im confused asl.

I had this problem before and someone helped me before by giving me a custom edid or some bs i believe

[tranquil pawn]

Hi, I don't know if it's the right channel but is there is somebody who already have some trouble with an elgato capture card that freeze on obs ?

[sullen trench]

ive just fixed my 4k x

[tranquil pawn]

Hi, did u find a solution to your issue ?

[warped ledge]

Accustom EDID would be provided directly from Elgato via #official-tech-support

[warped ledge]

What kind of freezing are you experiencing? Can you give your PC specs? What capture card you’re using and what is the configuration that you have an OBS?

[tranquil pawn]

When I play, Sometime, the screen freeze and I have to unplug et replug the Capture Card (sorry if my english is bad)

Caprue Card : Elgato HD60 S+
Streaming Pc : Ryzen 9 9950X / RTX 4080 SUPER / 64Gb Ram
Gaming Pc : Ryzen 7 3800X / 3060 Ti

Sorry myu obs is in french but I can translate of necesssary

[warped ledge]

you're using a 3.0 usb port correct?

[tranquil pawn]

yes

I test all of my usb port

That's my motherboard

[warped ledge]

is the firmware on the capture card updated?

[tranquil pawn]

how can I know if it's updated ?

This ?

[warped ledge]

this might have a firmware update, but you'd ctrl+click on the settings icon

[quick oar]

why in the hell do i have too do a windo capture of 4k capture utilty to bebale to get game sound and picture i even went and got this damn chat link pro and that did litterly nothing

i have never had this issue at all smh this is the weirdest work around ive ever had to do

[past basin]

You shouldn't need to do a Window Capture to get audio. What app are you trying to use it with? If it's OBS or Streamlabs don't forget to turn on audio monitoring so you can hear it, because they both add new sources with audio monitoring off (this is turned on in the advanced audio settings by hitting the gear on the audio panel, or using the edit menu - generally set the card to Monitor and Output mode on the output column).

[quick oar]

Trying to use meld but it’s the same way in obs

[past basin]

I haven't used meld myself but wouldn't be surprised if it's a similar issue.
There are cases where setups gets weird though and you have to add the card as an audio input capture too to get the audio - that's usually a mac and linux hiccup though, or if there's an audio quality problem

[quick oar]

Had a computer update and boom it’s all jacked up

[past basin]

It was working before and broke with a Windows update?

[quick oar]

Yeah most definitely

And I’ve never had too use a chat link cable before but somebody said I needed that so I got one and nothing changed

So the. The only work around to get my audio is thru the 4k utilitie and I have to window capture it

[past basin]

Bah, good chance the Windows audio settings got messed up.
If you press Windows Key + R, and type in mmsys.cpl and press OK, it'll take you to the old Windows Audio settings panel. Find the card on the Recording tab and check the properties. Make sure it's turned up on the levels tab. If there's an enchancements tab turn everything off there (that's not on all systems, don't owrry if it's missing), and on the Advanced tab turn off the option that allows apps to take exclusive control of the device.
You should also check in the Windows Privacy settings under microphones to make sure apps and desktop apps are both set to be allowed access, as that can block some apps from using the card's audio interface.
Both of the above can get tripped up during a Windows update in rare cases

[quick oar]

I’ll look that up thanks for advice

[past basin]

Hopefully that's all it is - the card has two ways to pull audio off it, using either DirectShow iirc, and the regular audio interface it exposes. So it can wind up in a situation where one method is blocked so it works in apps that use one way and not the other

You may need to restart after changing the exclusive control option too, if an app already had control before you turned that off

[quick oar]

Okay sounds good

[tranquil pawn]

thanks. i'll try that

[tranquil pawn]

I guess it work but now I update my Mother board and my ethernet connexion goes wrong 😭😭😭

Thanks a lot for your help !

[green quail]

So I finally got the 4K utility to capture in 2160p60, but it’s still not recording the game audio. Any suggestions?

[warped ledge]

Which capture card?

[green quail]

4K X

I have audio input set to HDMI audio

I can see the sound bars next to the microphone in the bottom right corner moving with the gameplay sound, but it’s not recording. I suppose it’s treating the gameplay sound as a microphone input…? The speaker icon next to the microphone icon isn’t moving at all. Only the bats beside the mic icon are moving with the gameplay sound

I’ve tried changing all the audio settings. I’m at a loss. Nothing I’m trying will record the audio… only the video.

[warped ledge]

Are you doing this in OBS or are you using 4K capture utility?

If you’re doing us an OBS, you wanna make sure that your audio mixer properties that you have it to monitor an output for that specific source

Also in OBS in your settings under audio and advanced, you wanna make sure you’re monitoring devices your headset

[lofty jungle]

Any idea on how to fix my pass through on my hd 60 it takes the input but there’s no output to my monitor

[warm shore]

Can anyone explain how come my elgato keeps stuttering? Like the gameplay isn’t as crisp and it skips

[sudden siren]

yo i think im having weird issues with my mk2, i restarted my pc and when i went live it keeps doing this weird popping sound... sort of sounds like interference that both pops up on OBS and in 4k capture utility

[warped ledge]

Are the drivers up-to-date?

[warped ledge]

What are you using to capture your gameplay?

[warped ledge]

Do you have any other audio program that might be causing interference?

[warm shore]

Elgato 4kx @warped ledge

[sudden siren]

I did more troubleshooting I think it's goxlr or cable related sorry for bothering

[warped ledge]

Are you in a USB 3.2 port?

[warped ledge]

You’re not bothering this is good to come here to ask for help in case we can probably provide insight, but it’s always good to check those things just to make sure

[warm shore]

Uhhh i think

[warped ledge]

They’re usually red ports

[warm shore]

On my pc? @warped ledge

[warped ledge]

That is correct

[warm shore]

Ima check in one sec n lyk

I doubt it tho

Is that the issue?

[warped ledge]

Possibly if it’s not getting enough power

[past basin]

You might want to try turning off Variable Refresh Rate (VRR) on the Xbox too - in some cases that can result in jittery video capture, especially once you start messing around with custom EDIDs

[warped ledge]

I totally forgot about this. lol

[lofty jungle]

Probably not I just plugged it in recently, is there a link to update the drivers for the Elgato

[warped ledge]

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

[warm shore]

Yeah I’ve got a custom edid rn @past basin

[young tendon]

Est se que vous parler un peut le français ou pas du tous

[past basin]

See #rules #12. Server is English only for moderation reasons.

So you're unlikely to find assistance in French here. You can try a translation service though

[young tendon]

I'm having a problem with an Elgato and my Xbox. I can't hear people on my recs. I can hear party voices, but not the game chat. Is there a solution?

Sorry for the translation, I'm using Google Translate.

[past basin]

This depends on what chat system you're using.
Normally consoles mute HDMI audio when you connect a headset, so you need a splitter solution. Xbox has a partial workaround though.

You can set the Xbox audio settings to not mute the speakers when a headset is attached, and set the Party Chat to Speakers & Headset, this allows you to capture the game audio and official party chat. It does not work for in game chats like proximity, lobby, or even the on console Discord though. For that you'd want something like a 3.5mm wired headset and a Chat Link to split all the audio that goes to the headset (this requires changing the capture card to analog audio, or using a line in jack on your PC).

*Note Chat Link does not split your own voice, because the console does not play that back. You would need an additional mic, or dual connection headset, so you can mix that back in on the PC

[warm shore]

If you have an elgato you can use a aux cable and plug it into the elgato and plug the other end into your monitor it should have a port for it, and the way u hear game chat is you need to have the 4k capture utility running on ur pc while ur playing the game

[young tendon]

If I understand what you're saying, I don't have to connect the Chat Link Pro to the capture card. I can connect it to my computer and it will send me the voices of my friends on OBS. I suppose I'll have to add an audio source and select the Chat Link Pro so that it records the voices of my friends.

@past basin

[past basin]

If the computer has a Line In jack, yes. Trying to use it with a mic jack can cause distortion and drop the signal to mono instead of stereo, because mic and line voltages are different

But yes, if you have a Line In, just use that and add it to OBS and you should be good

[young tendon]

what a line jack looks like ?

[past basin]

It's a 3.5mm jack, usually blue or cyan coloured. It may also have an icon with sound waves and and arrow going in like this one

Most (but not all) Desktops will have one. They not common on laptops though

[young tendon]

on laptop can it have a line in

[past basin]

Most don't

You can add one with a USB sound card though

Just make sure it actually had the right line in jack

[warm shore]

Can anyone help me.. so when i do the custom edid so i can get 1440p 120hz on my Xbox, i have free sync turned off (I’ve heard it causes input issues which I’ve noticed) but when i turn it off, for some reason my resolution goes to 1440p 120.1 hz which i think is causing my screen to flicker. I’m almost certain this is the custom edid issue as if i just plug the hdmi into my Xbox everything is fine..

If anyone can please help, also the custom edid I’m using that I’ve found is for hd60x , (i use a elgato 4kx, idk if i should reach out and maybe grab a custom edid for my specific capture card?

[warped ledge]

#official-tech-support is the one who's supplies the custom EDID.

[warm shore]

I got it off a Reddit post

From a guy that was having similar issues

[warped ledge]

I understand, but they would still be the only ones to work on that.

[warm shore]

Thank you in advance

[lofty jungle]

OK, so I’m going to try to get it to connect to another Elgato on a different computer and see what happens

[mystic cosmos]

So i'm still having an issue even with the chat link and not getting any sound from game capture? Any ideas, it all works and is connected, idk what the issue is or how to fix it

[white relic]

I’m having an issue I got the elgato hd60x and I’ve been recording retro games with it, and it’s been great but recently I’ve had this problem where the audio from the game is not being picked up by voicemeter banana

[rapid shard]

U needa open 4k capture utility and go to settings and switch audio from HDMI to analog

[mystic cosmos]

I only see the color one and stuff, not at my pc atm but I don't see that there in the capture software

[past basin]

You've got 4K60 Pro Mk2, right? It won't have Analog mode, that's external cards only. Chat Link would instead go plugged into Line In on the PC. You may have to add the Line In audio feed to whatever capture app you're using though.
I'm assuming you're hearing everything fine in the headset connected to Chat Link?

[past basin]

Do you hear the audio if you us 4K Capture Utility? That'd help narrow down if your hiccup is coming from the card's setup or from the software.

[white relic]

Nah not from the 4K capture

[mystic cosmos]

Yeah there's like a static noise when its connected, not sure how you do that though and yeah that's what I've got, the line in is the further on the motherboard right?

[past basin]

What are you connecting, and is it Chat Link Pro you're using? If it's Pro, make sure the Ground Loop Isolator is on, if your controller is connected to USB when in use

A common hiccup that'll give you a staticy buzz on the line is a ground loop

You can also get distortion if you plug it into a mic jack instead of a Line In

[mystic cosmos]

Yeah it is the pro, done it as it is, not sure if that was the right port for the Jacks, can get on it and re-try, it's still the wireless headset also with like the USB adapter and USB line, I don't need to have that in any ports right?

[past basin]

You cannnot use Chat Link with a Wireless or USB headset - the console is still only going to output to one headset

It'll only really work for 3.5mm connections

[mystic cosmos]

Its the arctis nova 7x if that helps, does have the jack, just not sure how to get it to work

[past basin]

7x's 3.5mm jack is Headphone share, so that's an output. The Steelseries proprietary connector works with the adapter cable that should have been in the box with the headset though

That'll convert from the steelsesries plug to 3.5mm TRRS jack

[mystic cosmos]

Sadly didn't get anything else besides the chat link pro itself, shall I try putting it in the output then?

[past basin]

I meant the cable should have been with the headset when you got it, not the Chat Link Pro.

You could try running the headphone share jack to your line in instead

[mystic cosmos]

Oh those, yeah kinda mixed everything up with other cables and not sure which one it'll be so it's kinda lost, why i ordered one for it

[past basin]

It should look something like this

[mystic cosmos]

there in a bag some where which i can't find so will have a look another time, hopefully that does work if i find it

[past basin]

Hopefully. Note that when the headset is connected in analog mode the built in electronics for wireless mode will turn off - it'll work like a standard wired headset only

[lofty jungle]

Now it says that I don’t have a device detective,

Does the older models have to be placed in a PCI six and lower slot? The smaller slot. Or can I place it in the other pci 8 card slots.

[past basin]

HD60 Pro needs a PICe 2.0 slot with x1 lanes. All the other PCIe cards currently need PCIe 2.0 with x4 lanes. Most will detect with a lower lane count but not work correctly. If you're not seeing it at all check the spec for the motherboard - there are a lot of situations where a slot may get turned off - eg bifurcation with m.2 slots, different PCIe configurations dependant on CPU uses, or in some cases if the CPU has internal graphics for example

[warped ledge]

don't forget the drivers

[past basin]

Should be installed with 4K Capture Utility

But it is worthwhile to check if installation failed

[tranquil pawn]

Hi ! Somebody know why I have screen tearing on obs on my streaming pc when I record my gaming pc ?

[past basin]

Usual culprit is the refresh rate on the gaming PC not being set to something that divides wholly into 60 (or whatever you're recording at). Can result in a frame capture happening during partway through a frame refresh.
Have seen a few other culprits though - eg on cloned setup, occasionally NVidia will release a driver update that causes issues with the sync. There can be other techincal issues though.
It would help to know more about the setup- what capture card you're suing, what resolution and refresh rate you're working with, the tech specs of both systems, if this worked without tearing before, etc etc.

[tranquil pawn]

I use HD60S+, my gaming pc's resolution is is 2560x1440 and I try 60hz, 120hz, and 144hz and always have the probleme. I Think the probleme have always be here whene I was recording pc but I thimk I don;t have it with my ps5

this is my obs setup for the elgato source, I can put it in english opr translate if needed

[past basin]

HD60 S+ is always going to cap out at 60 Hz generally I'd stay away from 144 in that case on the gaming PC's main GPU.

120 should divide cleanly though

I assume you're using a cloned setup?

Or are you using passthrough, or OBS projector mode to software clone?

[tranquil pawn]

what is it ?

[past basin]

When you clone your display to the capture card

Eg, plug the monitor and card into different ports of your GPU and clone the screen to the card

[tranquil pawn]

how can I do it ? for the moment I use it like this:

[past basin]

That's a cloned setup

You might also want to try turning on buffering on the capture card, in that OBS menu you linked above

[tranquil pawn]

is it good ? I also try an another thing like put obs in fullscreen on the "capture card screen" but the result is the same

[tranquil pawn]

I'll try thart

[tranquil pawn]

result is the same

[rapid shard]

@past basin When i’m playing a game on 120 fps it freezes when it switches modes if yk what i mean, but it lets me deactivate and reactivate and it’s back with a new cord, is there a way to stop it from me having to deactivate and reactivate

[warped ledge]

turn off 120hz

[rapid shard]

I need it

[warped ledge]

does the game allow 120hz?

[rapid shard]

ya siege

everytime after a round or a game ends its usual for it to change resolutions for like 3 seconds

but mine freezes

[warped ledge]

which capture card?

[rapid shard]

elgato hd60s+

I also have a hd60 x I havent tried that yet tho

should I try X

[warped ledge]

that card doesn't support vrr, are you using a console or pc dual pc setup?

[warped ledge]

i would

[winter barn]

yo hello, i have a friend

he have elgato 4k60 pro mk.2 and when he press alt tab takes too much , why?

the scale is changed and all

[past basin]

If you play games in Fullscreen instead of Borderless Windowed, it resets the display connection and everything has to resync. The game then takes control and can set things like the resolution instead of letting Windows do it, so a lot of things can change at the same time

[winter barn]

yes, playing games in fullscreen and when he alt tab he's having issue and takes a lot.

[warped ledge]

go borderless

[winter barn]

other ideea?

[warped ledge]

no as this is the solution for dual pc setups

[winter barn]

if i buy a hdmi splitter? can i fix it?

[warped ledge]

probably not...

[devout stirrup]

Is it normal that the image from my Elgato 4K X doesn’t look as smooth anymore when my game runs at only 90 FPS instead of 144 FPS? That’s what’s happening for me.

I’m using a dual PC setup and playing through passthrough on the Elgato 4K X.

Ideally, I want the image in OBS to always look the same. Could this be related to VRR?

[warped ledge]

I don't think so. Not with a Dual PC setup

[scenic ridge]

I just an Elgato for my PS5. I would like to know if there is a way I can use my PS5 for streaming to my friends on Discord while maintaining my ability to use it to watch Youtube, Twitch, Netflix and all that when I'm eating or doing my own thing. Having to change 2 cables every time I wanna do this which is usually multiple times a day then switching it back to play is getting quite infuriating and I'm concerned it's waring down my HDMI ports. I literally just wanna watch Youtube and be able to stream games to my friends from the same input without needing to switch cables every few hours. Can anyone help? I hear splitters might work but I have no idea how or if they dip quality or what not

[lone crypt]

Why are you moving the cables around?
I don’t understand the premise, here.

[placid mica]

Just speculation but I think they are swapping the output from their tv (to watch Netflix, YouTube, etc) to their pc to stream on discord.

[lone crypt]

But the passthrough would be going to the tv… nothing needs to change

I suspect a misunderstanding, but I’m not sure if it’s them not fully understanding capture cards, or us not understanding the issue.

[placid mica]

Very true. Based on what I am assuming they are wanting to do, I suspect the easiest solution would just be a switch/splitter to change the output device.

Not sure if a Ps5 to switch to capture card to pc layout would work but in my head it makes sense in theory

[lone crypt]

Switches can introduce headaches and exacerbate compatibility issues.

Let’s wait to hear what the problem really is.

[placid mica]

For sure!

[past basin]

Based on what it sounds like, they're hitting HDCP issues. With HDCP off they can't watch things like Netflix or BluRay on the PS5 itself, until it's turned back on. And when it's on, the video is blocked even on passthrough until the capture card is removed from the equation.

I hit the same issue - personally I just added a Roku to the other port of my TV and switch the inputs on the TV (no cable moving needed), since that was the cheapest workaround for everything but the BluRays

There are other ways people may suggest to work around this, but the mods don't want us talking about HDCP bypass on the official servers, since it's not legal in a lot of places

[lone crypt]

(Yeah I thought that might be the reason)

[past basin]

Alas my poor BluRays. All 2 of them rarely get watched because my PS5 is my only player :p

[scenic ridge]

I have my Elgato connected to my PS5 for streaming my game to discord for friends. But while my elgato is connected I can't watch YouTube or Netflix or anything in my later times without unplugging the HDMI from my Elgato and the one from my PS5. This process needs to be done every time I wanna game or anytime I wanna watch stuff because it won't let me use Netflix unless HDCP is on but the signal no longer works if it's on. It's extremely frustrating I just want everything to work on one signal.

[scenic ridge]

I'm not good at explaining things really but I hope you get it. I literally can't find help I feel confident will work anytime I ask any reddit it's taken down in minutes it's infuriating to the point I wanna go back to my ass $20 capture card at least it didn't do this bs

Someone was going somewhere with a solution in general I seen on my phone notifications but when I went to general it was gone. This is quite maddening I have no intention of stealing content I just don't wanna change cables and a PS5 setting multiple times a day

[past basin]

Doesn't matter what you plan to do with it, they don't want publicdiscussion of it, becaues they operate in places like the US where HDCP bypass can get them in trouble.
If your old card wasn't blocking HDCP content it's either uncertified for HDMI or glitched.
The easiest solution that's legal in all regions is just add another media player like a Roku or Chromecast to the TV, tbh. Then you can just flip the display inputs

[crisp crown]

Which capture card are you using? also I always disconnect the cables because I have no space to leave everything connected so can't say if it'll work but : let's say it's the HD60 X capture card. if you only unplug the usbc cable from the pc , shouldn't it let you watch youtube/netflix?

[past basin]

if you unplug the USB the passthrough circuit no longer gets power and nothing goes through

[scenic ridge]

That turns the capture card off and my signals

[scenic ridge]

That causes more headaches than it solves for me unfortunately

[crisp crown]

fair enough but the thing that confuses me is : when I stream I have the capture utility app open. and once I am done I close it (and unplug) so i am not sure what the issue is
but as I said I haven't tried doing what you did so can't really help as much

[scenic ridge]

It's just I appreciate you hearing me out here

@past basin @lone crypt I sent a DM to you 2 if that's okay. If your not comfortable responding that's understandable

@placid mica I tried to DM you as well but yours are off but if your up to DM me I'd super appreciate any help. But again I understand if you'd prefer not too.

[crisp crown]

but that shouldn't matter if you're not trying to also stream your youtube right?
because once you're done streaming you don't really need the signals from the capture card and ps5 anymore? or do you only use 1 hdmi cable on your monitor? guess that is the only reason why you would want to keep the signal from the card 🤔
I have 2 plugged into the monitor : the one that came with it when I bought the screen and which is plugged into the PC and then when I got the capture card I plugged the hdmi that came with it into the other hdmi port of the screen

[scenic ridge]

But I watch my content on my PS5 because it's connected to my big ass TV. And I can't watch anything on my PS5 anymore when I have my Elgato plugged in. And the only way to fix it is to unplug the HDMI from my Elgato unplug the one in my PS5 and switch them and then go to the PS5 settings and turn on HDCP all to just to watch things on my PS5 anymore.

I need to do that every single time I wanna game or watch things. I switch between them multiple times a day

[crisp crown]

ohh okay now I get it

[scenic ridge]

Even if I wanted to use my Laptop and connect it to my TV that doesn't work as great because the PS5 app is a million times more convenient and my mouse cord doesn't reach to my bed

So I would need to stand up and walk to my mouse between every video to skip every ad.

I just want it all to work on 1 signal is my goal

If the Elgato had a switch to turn off its recording and streaming but still just let the signal through I'd love that

I would just need to turn a little switch and that's that

[crisp crown]

well from what the others told you that is just not possible I guess

[past basin]

It's not - you could submit the suggestion to #feature-request though

[crisp crown]

^ just thought of this as I was making tea rn and came to say it xD Arcsane faster than me

[vagrant pollen]

Hey guys, I bought an Elgato HD60 X capture card to stream from my PS5 to discord, I have perfect visuals via streaming it through discord, but sound doesn't come through at all

It comes through using OBS, but the person I'm streaming to doesn't hear it at all

[past basin]

If you're just streaming to a friend and only using the game video (eg no camera), use Discord's built in Capture Device streaming instead. That should get the audio.
Otherwise Discord and OBS may have issues playing nice. I find it usually works if you're using a projector window and screen capturing that but sometimes I'll have to restart the system to get it to cooperate

[vagrant pollen]

this is what im doing

I try streaming that and no audio comes out

I change the audio device aswell, still nothing

[past basin]

OBS is listed there - do you have more than one app using the capture card at a time? That can result in one of them getting audio and locking it for exclusive control

[vagrant pollen]

i don't even have obs open

[past basin]

Nevermind, I see they've started leaving blurred images even for inactive capture devices in there now. Way to go Discord UI designer. .

[vagrant pollen]

yeah this is what the stream looks like, but yeah no audio at all

Been driving me nuts, lowkey might get a refund for this. 150$ and I can't even get audio through properly 😭

[past basin]

Just to confirm, that bottom section is showing the audio device as your mic, when you say you changed it earlier you set that to the actual capture card right?

Usually you get your mic in by joining the voice call

Also if it's working in OBS this is more likely a Discord hiccup than anything else.

[vagrant pollen]

this is what I do

I tried all 3 different captures

[past basin]

The line in one is only for if you're using Chat Link with it generally. eg, if you plug a headset into the console you need a way to split it, so they have a line in jack you can use with a splitter. Generally that first one should have worked if hte card isn't in Analog audio mode

[vagrant pollen]

yea trying the first one, doesnt work

[past basin]

How did you add it to OBS? Just adding the video feed and audio was automatic, or did you add it as an audio input capture, or a global audio source?

[vagrant pollen]

just added the video capture, didnt change much at all

and did the audio monitor thing

also works with this app

even though those apps work, I want to be able to use my headphones and play on my TV

I don't wanna hear the game twice

[past basin]

Okay, two things to check - first go into the old Windows Sound Settings (press windows key + R, and type mmsys.cpl and press OK), go to recording tab, and find the card. Go to properties for it - check it's not muted or turned down on levels (it shouldn't be here), then go to the advanced tab, turn off the option that allows apps to take exclusive control of the device and reboot the PC

To confirm - the headphones are plugged into the PC, not the console, right?

[vagrant pollen]

yea

https://i.imgur.com/QcC8kFP.png

first one right?

[past basin]

yeah

[vagrant pollen]

ill reboot

[past basin]

Figured that one would be fine, since it worked in OBS. Was mostly concerned about exclusive control

[vagrant pollen]

tried turning off that feature and rebooted

still muted 😭

[past basin]

Checking something. I've never used this particular setup before, I'm trying to figure out how the audio actually works for it

[vagrant pollen]

ok.. its suddenly working after I switched it to the middle output

https://i.imgur.com/X9O2ToG.png

this one

wtf

[past basin]

You're better of than me then

I've now got my 4K X going to the stream, but I can't hear it, and it's distorted to all hell 😐

Why is discord like this

Yeah, I can't even fix my own now. Works fine in everything else but Discord

I'm assuming this is a Discord specific issue

I see a few people reporting similar issues, either no audio, or audio that sounds like it's been noise suppressed with no option to turn it off. What a cursed update the newest Discord has been

[warped ledge]

yeah there are some issues. Ithink it's in the audio settings that might help resolve it

[past basin]

If it is, they hid it really well

Still no luck. 😐

[warped ledge]

I'm tempted to try stuff, but the Mac stuff is priority

[viscid estuary]

this is problem i keep getting this problem

[crisp crown]

didn't have that issue (and I use the hd60X) but did you look up the FAQ to see if your issue is mentioned there? (or elgato reddit)
https://help.elgato.com/hc/en-us/sections/360004237132-Elgato-Game-Capture-HD60

[viscid estuary]

tried installing the driver from webpage ,

i use the hd60

i have tried researching on it

[lone crypt]

Usually the usb capture cards don’t need drivers…

Oh I’m wrong, I see there is a driver listed for download on the Elgato site

[lone crypt]

With the driver installed, have you restarted the computer? What capture app are you trying to use the card in?
Don’t have other usb devices connected to the same usb controller?

[viscid estuary]

ill restart my laptop see if that doesn't work and i have nothing connect on the usb bus ,

[past basin]

Anything older than HD60 S+ does (so HD60, Game Capture HD, and original HD60 S). Anything HD60 S+ or newer is UVC instead of driver based though.

I'd try it in a different port if you've already reinstalled the standalone drivers from the site, if you haven't al,ready

Windows sees devices in a new port as new devices and will reinstall it fresh

[lone crypt]

Yeah seems like could just be a quirk of windows and ports, hopefully.

But it should show with its name, right? After the driver is installed?

[past basin]

If the driver installed cleanly, yes

[brave radish]

Hello there i'm back , are you busy Arcsane ?

[past basin]

Based on the age of the card, might also be worth trying a different USB cable (HD60 only needs a USB 2.0 cable or better with a USB Mini - B plug)

[past basin]

I'm back and forth at the moment

[brave radish]

Was there any firmware update for 5120x1440 resolutions ? 🙂

on any products

[past basin]

You might be able to get it working on the PCIe cards, but I couldn't say for sure. It's not an officially supported resolution, but the PCIe cards are more flexible with unsupported resolutions than the USB ones generally.
Actually, @warped ledge when you're around, you've got a 5120x1440 screen right? Did you get that working with your 4K Pro after?

[brave radish]

I have an elgato 4k60 pro right there i believe let me see ~~

[warped ledge]

I have a 3840x1080 lol but to cpature the whole screen no, I can't do that, I use PBP and capture 1 side vs the whole. Unless I use OBS directly for my Ultrawide recordings.

[brave radish]

have two setups , and as far as i held from 9/11/2024 having 5120x1440 was impossible on my G9 so i remember Arcsane saying that firmwares in the future would maybe sort stuff but i'm just coming to get a clue if it was the case or not yet still ^^

[warped ledge]

the website lets you see the resolutions that can be captured in Ultrawide.

[brave radish]

Nevermind i have the Elgato 4k PRO one, driver date 2024/01/08

[past basin]

Pro is newer than the 4K60 Pro (they dropped th 60 since the passthrough doesn't cap at 4K60 on HDMI 2.1)

So that's probably the best one to try it with if you were going to

[brave radish]

right now i'm able to reproduce 2560x1440 at 240 Hz

[warped ledge]

nice!

[brave radish]

but 5120x1440 in november 2024 wasn"t possible yet

[past basin]

It's actually not updated for 4K Pro yet - still lists Ultra Wide Support as being in verification.

[warped ledge]

hope this helps https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

[brave radish]

ah thanks was seeking it

[warped ledge]

might want to see if this might be ideal https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

[brave radish]

gguess it's dead if i want 5120 x1440 240 hz yet :/

[warped ledge]

via 4k x

[brave radish]

yeah so not yet still

[warped ledge]

yeah is seems 21:9 is supported, but not 32:9 yet.

[brave radish]

okay so i'll hold a few more monthes 😄

[past basin]

Reach out to #feature-request to submit a request in the meantime I'd say. More requests for a feature might help get it considered or prioritized

[warped ledge]

agreed

[viscid estuary]

Still same issue 🤔

[viscid estuary]

Tried aswell

[viscid estuary]

It works to display output but doesn't appear on laptop ?

[fallen elbow]

display output would usually be handled by the device itself, not the computer, so that makes sense...

[lone crypt]

Hmm, is right. I think that means it has enough power but maybe the data connection isn’t working?

Is the cable you’re using power only? Or broken?

[fallen elbow]

if it was power only it wouldn't be detected in Windows device manager

I wonder what USB ID it's seeing

[viscid estuary]

That's why confused how do I check USB I'd ?

iD

[fallen elbow]

if you go to the "Details" tab in Device Manager and change the "Property" dropdown to "Device instance path" it'll have the VID and PID in it

[fallen elbow]

interesting... we're not even getting as far as identifying the type of device

which would explain a lot

see if you can swap the cable out with a different one

if it's recurring across multiple computers, then it's possibly a problem with the cable or with the device itself

hopefully it's the cable

[viscid estuary]

Fingers crossed I'll jump to cex tomorrow or a pc shop to test it ,

[fallen elbow]

yeah

worst case scenario, if it recurs with a new cable, you'll wanna reach out to #official-tech-support

but, I have hope that you won't need to do that

[lone crypt]

I bet your cable isn’t passing data correctly. Those wires could be broken. Or it’s not the correct cable

Use usb tree viewer to see more detail.
But I would be finding a new/different usb cable at this point.

[fallen elbow]

would USB Tree Viewer be able to discern more data than what's available via Device Manager in this case? If Device Manager isn't showing the USB descriptors, then that implies Windows isn't seeing anything of note

[lone crypt]

I expect it would not say much, but that would confirm that the card isn’t connected with the data wires.
Maybe we already know that

Maybe it says there’s a usb 1.0 connection. Then we know it’s a wrong or broken cable

[fallen elbow]

that's fair, yeah

[brave radish]

By the way, anyone knows where iupdate the firmware of my elgato 4k pro ? bit clueless

[past basin]

If there's a new firmware for it, it'll be in the device section of 4K Capture Utility - wait for the "One Moment Please" to clear before opening settings

[brave radish]

so i juste download 4k capture utility?

[past basin]

Yes, the firmware updates are bundled in the 4KCU

[brave radish]

i guess it's up to date

[past basin]

That's the 4KCU version - go to the device tab

That'll show the firmware version

[brave radish]

now another question can we edit the internal EDID to a custom resolution 5120x1440 240 hz ? or that doesn't exist?

[brave radish]

this one ?

[past basin]

That's the one - the update button is hidden so you're likely up to date

[brave radish]

and abotu custom edids ? is there eventually one for 5120 x 1440 ?

[past basin]

For custom EDID's genereally put in a support request through #official-tech-support

I'm not sure if they'll have one compatible for that resolution or not, but they may ne able to make one for you

[brave radish]

this edid will allow me to put a resolution of 5120x1440 on my gaming screen to capture it on obs right ?

if they have one of course

[past basin]

If they have one, and the card can handle it, yes.

That card still isn't listed with support for that res so there's still no promises

[quick oar]

Brotha you are the goat for this man @past basin All I did once in here was put listen to device and change the playback thru the game capture and im back in business 🥹😭😎😎 thank you

[north sierra]

Does anyone know the compatibility between Astro a50x, capture cards, and an elgato chat link ?

[brave radish]

Hey are you still around ^^?

[lone crypt]

Chat link is compatible with headphones and capture cards that have analog audio input,

[brave radish]

Or maybe someone knows if that exists or not , can we keep for example a signal on my gaming computer of 5120x1440 and send it in 1920x1080 to the capture card to be used on OBS ?

[lone crypt]

When duplicating a display to a capture card, you can scale the capture card output to a different resolution. If it changes the aspect ratio you’d have to correct for that in OBS.

[brave radish]

i'm not duplicating actually i'm not using passtrough but OBS with fullscreen projector

[warped ledge]

That can cause lag.

[warped ledge]

Not possible, you’d have to use pbp for that.

Currently that’s what I have to do.

The only way you would be able to capture full Ultra Wide right now is on your gaming PC to use OBS to record it or stream it and then you have to configure certain settings a specific way without taxing your GPU

[ionic lily]

Has anyone else used the 4K X (not pro) and was able to get more than 120 FPS on ultrawide? I am seeing what i can do atm. So far was able to get a stable 120 fps. My monitor is capable of hitting 175hz (3440x1440p), but it causes constantly black screen. I just got my replacement and it was the same on normal 1440p 240. Some reason, high fps is causing the long flicker (screen goes black for 2 seconds, then back on for about 5 seconds, repeat). So i am thinking maybe its the new 4k capture update or firmware of the 4k x?

I am seeing if the 4k x support ultrawide 1440p higher than 120 fps.

[pure elm]

"Today while I was live, three times (so that’s probably it), when I switched from one camera to another using the Cam Link Pro, the stream crashed and then resumed right after. Twitch gives me this message: 'A browser error occurred during video decoding. (Error #3000)'. It’s like when I switch cameras — which probably have different decoding formats — Streamlabs Desktop crashes the stream and interrupts the signal. Has this ever happened to anyone else?"

[brave radish]

i found a way with OBS team

i then cropepd black bar on left and right and everything is smooth i have 5120 x 1440 on my gaming pc and 1920x1080 on the streaming computer

[warped ledge]

That’s awesome!

[warped ledge]

Can I see the result from Ultrawide to scaled? i only ask because I want to try this as well.

[brave radish]

Didn't try it yet i need to test it right now but i'll try in a couple of minutes

but the scaling preview on OBS looks like a 1920x1080 preview it allows me no rescale also on the streaming pc quite helpful

[brave radish]

here comes the result

[warped ledge]

I can’t view MKV’s currently as I’m mobile. Can you post like a youtube clip or something so I can see, also what are the configurations in OBS.

[ionic lily]

anyone else with elgato 4k x experience this issue too? Why it doesn't say elgato 4k x, instead it says usb video device

[past basin]

Odd. Everything else looks right. PC probably installed it as USB Video Capture - try it in a different USB port to see if it changes

If it's in a port that's too slow, like USB 2.0, it may also show up with incorrect name, but also wouldn't get the video if that were the case

[ionic lily]

Same result. Different ports, same issue. No adapter; just c to c cable it came with. I tried direct connection to laptop (10gbps) and then connected to the usb4 dock. Same result.

[past basin]

Does it show up with the same name in Device Manager?

[ionic lily]

Monitor - Samsung odyssey g8 ultra wide.
Laptop - Asus g14 (rtx 4070 2024 version)

I will check it out in Device manager

[past basin]

Everything else works okay with the card? Does this issue persist through restarting the PC?

[charred harbor]

Just a question. I’m thinking about buying a game capture neo. My use case however, I’m unsure if it’s possible to even do.

I’d just like to use it to use the discord streaming with friends on my Nintendo 2ds (old model) the only port on my 2ds is the charger port & the sd card. Along with an headphone audio port. Is there a way to use the game capture for that?

[past basin]

2DS doesn't have built in video out to capture, plus the dual screen setup adds extra issues. There might be hardware mods for this, and I think the devkits had video out? But not possible with a standard 2DS.

[ionic lily]

It took me 20 mins to get it working, sort of. But yeah I finally got it working but capped at 120hz. Weird because it allows me to get 175hz (monitor max) but it flickers in a way. So maybe it’s not supportive yet for 3440x1440.

[past basin]

officially 175Hz isn't listed on the supported mode chart - it caps at 144. https://e.lga.to/4K_X_Resolutions

[ionic lily]

144hz at 3440x1440? Hmmmm i will be ok with that. I just need to find a way to set it at 144hz

[past basin]

Honestly for most capture situations I'd use 120 to reduce the risk of tearing

since 120 divides wholy into 60 which is the usual capture rate for most streaming platforms, and usually what folks will record in to save drive space.

[ionic lily]

It doesn’t show hdmi output for ultrawide fps

[viscid rover]

In system, sound, properties should volume of my capture card be at 50% ? Shouldn’t it be at 100% across the board being I manage all this thru wavelink ?

HD 60 X

[lone crypt]

Generally, yes

[tranquil lynx]

My HD60s has delayed audio. I'm trying everything I can to fix it but nothing is working

[lone crypt]

In passthrough the audio is delayed? Passthrough should be fine; the preview less so, but generally you’re not intended to play on the capture card audio.
Maybe you can be more specific about your setup and get a more complete answer.

[tranquil lynx]

I'm using obs. I've resetted multiple times, unplugged it, it's still delayed

[green quail]

Try creating an audio input and setting the capture card as the device. I had a similar issue and this resolved it

[tranquil lynx]

that would make it echo (im using obs for the audio as i only have 1 monitor)

[green quail]

Mute it elsewhere so that it only comes through audio input

[tranquil lynx]

wdym

[lone crypt]

Ah, so this is the source of your issue.
Audio is always delayed through the OBS preview. There is like 3 hops the audio is passing through to get there.
And some with the video, too.
You’ll never get rid of all the latency if you’re playing on the preview window.
But monitor the audio from the source instead of OBS (set OBS audio source to output only) and then you’ll be at or close to real time.

It might even be ahead of the video by then

But getting a separate display for direct output of the video source will be the only way to eliminate the latency altogether.

[tranquil lynx]

That's gonna be confusing

[green quail]

On the capture card source, do capture audio only for audio output mode. Only audio input, for the speakers you’re using, set it to monitor off. Audio input capture, set it to monitor only. For capture card source, mute it completely (I dragged the bar all the way down). This is what worked for me

On the audio input*

[tranquil lynx]

How do I set the speakers I'm using to monitor off then

[green quail]

“Audio monitoring” drop down menu

[lone crypt]

Ok, well without a detailed description of your setup it’s hard to offer more than generalities.
But this is how it’s done.

[green quail]

I had the same issue with lag and echo, so once I got it figured out, I took a video of all my settings lol I just referenced it and typed out what my video shows

[tranquil lynx]

Where's audio monitoring

I've never had this much of a problem until now

this is with capture audio only (i can't hear the sound)

[green quail]

Double click the audio input capture source. It should list every audio input there. For each source listed within audio input capture, there’s a dropdown menu for audio monitoring

[tranquil lynx]

oh welp dangit that doesn't work

[green quail]

Don’t judge my monitor stand lol

[tranquil lynx]

well this is what I see bc i don't use streamlabs

[green quail]

In OBS there should be a similar menu towards the bottom right corner of the screen where it shows the sound bars (the ones that light up green when sound is being played)

[tranquil lynx]

You mean this?

[green quail]

Yeah click either those three dots, or the gear icon at the bottom (can’t remember which)

That should allow you to change the monitoring

[tranquil lynx]

On this then?

[green quail]

Yeah. Now create a new audio input source (not a capture card source) but set that device to use the capture card. Basically that’s separating out the sound that comes from the capture card from the sound coming out of your computer speakers/desktop audio

[tranquil lynx]

the Z elgato is the input source

[green quail]

Are you able to create a generic audio input source, then set that device to use the capture card? Basically that’s isolating the sound coming from the capture card, and you don’t want to use the sound coming from the “capture card” source… create a generic audio input source and point it towards the capture card

[tranquil lynx]

Any echo?

God dangit

[green quail]

Have you tried looking up videos on YouTube? That’s how I figured out how to fix mine. It could be some different issue depending on your specific setup. Just type in something like “OBS capture card echo” into YouTube and there should be tutorials on how to fix it. You might have to watch a few different videos until you pinpoint exactly what’s causing your issue

[tranquil lynx]

Already tried

I think I got it working

[green quail]

Does that make sense though? Using a generic audio input source instead of the “capture card” source? Basically giving the capture card its own dedicated audio input will prevent lag and/echo

[green quail]

Is it working frfr?

[tranquil lynx]

yeah

[green quail]

Cool

Take a video of all your settings so in case something ever changes, you’ll know how to get back to the correct settings. I’ve had to reference my video a few times because I’ve updated a device or driver or something like that

[past basin]

If you're using OBS I usually suggest making a backup of your OBS profile too, so you can roll things back.

[vagrant furnace]

hi friends here, has anyone experienced hdcp? if so, how do you disable it?

[past basin]

If it's a PS4 or PS5, you can turn it off in the video menus on the console.

Aside from that, the mods have asked that we don't discuss HDCP bypass on this server, since it's an official brand server and that could result in legal trouble since HDCP bypass is not legal in many global regions.

[cinder hornet]

Hello, i have a Elgato 4K X and tried to update firmware in the capture utility program, however whn running it it just hangs up until i force close it.

It doesnt seem to do anything during that time since the capture card simply works like before when reconnecting it

[past basin]

If you've already aborted it once, try it in a different USB ports. In rare cases it may work better on a different port, especially a different port that has a different USB Controller hosting it

[cinder hornet]

Unfortunately i only have a single USB C port

Can i just use a USB C to USB A cable?

doesnt seem to work, just says i need to use a 3.0 port which i only have that single one

[past basin]

You can use USB-C to USB-A as long as it's at least USB 3.0 speed (5Gbps) or faster. If you have to use an adapter, or USB-C to A cable you also need to confirm the cable or adapter meets taht spec

most cables are USB 2.0, especially ones like chaging cables

[cinder hornet]

yeah got lots of different cables, but dont know which would work in that case

well guess im not updating that firmware yet, might have to look into this again once i got a cable that is suitable

[past basin]

If you have to get a new one, a 10 Gbps or faster one is preferred, but it should work on a 5 Gbps (4K X just loses some video modes on 5 Gbps)

[ionic lily]

Just out of curiosity, how can we tell if the capture card is running at 10gbps?

[past basin]

If you're on Windows you can use USB Tree Viewer and make sure the three speeds here in the summary of your card are at least SuperSpeed Plus
If some modes aren't available you can also check the list here: https://e.lga.to/4K_X_Resolutions The second chart shows what modes need 10 Gbps mode and what ones need 5.

For macOS users you'd check in the System Report

[young tendon]

Hello, I am looking for a sound card for a maximum price of 120 euros. Can you give me some information?

[placid mica]

this channel is primarily focused on capture cards which only capture game video and audio for sharing, it doesn't do audio processing like a sound card does

[zinc crown]

hi guys do someone stream with double pc i just bought the hd60x and i need some help for configuration

[warped ledge]

Yeah, I do a dual PC between Mac and windows for gaming, but if you’re doing windows and windows, it’s identical for the most part

[zinc crown]

i need help for this can you help

like all is set i connected my hd60x in my streaming pc and the in part is in my gaming pc and the out on my screen

but on obs it dont want to show the screen of the capture device its just a black screen nothing more

im trying to get this configure for like 2 days

[warped ledge]

In should be connected to your gaming GPU, out should be connected to your external monitor, or gaming TV, and the USB-C, connect to the capture card and the other end is going to connect to your streaming PC. On your gaming PC, you wanna duplicate your main display with the capture card. You can do this in Invidia control panel, or under display settings in windows. You also want to go to your sound settings, go to more settings, and you wanna click on recording and you wanna make sure that your card is set to listen to this device and then on your streaming PC things should show up and audio should write over.

[zinc crown]

im going to crash out no joke

oh got it now the only probleme is the audio

[vagrant furnace]

i don't use ps4 or ps5, but i use it on iphone is there any solution?

[unreal trail]

Hi, i just got Elgato 4kpro but im having troubles. In the Utility app the screen looks black and is not working

[lone crypt]

You need to direct the audio from the game pc to the capture card.
Open mmsys.cpl and click the properties of the device your audio is playing on, then set it to “listen to this device on” and select your capture card.

[lone crypt]

Need more info.
What have you done so far in setting it up, and what’s your hardware?

[past basin]

iPhone doesn't usually have HDCP enabled unless you're watching something like Netflix that requires it.

[vagrant furnace]

its okay thanks dude for the info

[unreal trail]

I already install the app, firmware, i connected the hdmi (in and out) but i have no signal. My hardware is 32 Ram, i9 14900K, RTX 5080

[icy goblet]

Hey, guys. I used to have my capture card set up where I plugged my Switch or PS5 into it, and the game would show up on my middle monitor (I have 3). It would include sound as well that was shared on my Desktop. For the life of me I cannot figure out how to set that up since I moved. I'm really not sure what to do. Can anyone help? I just want to play my console games on my middle monitor and be able to also use my desktop on the others while being able to hear both my game and my desktop on a single output

[lone crypt]

But what source video device. You’re not telling us about what your setup is. Are you using pass through? Dual pc? Etc.
General troubleshooting is to start at the source and work your way back. Connect it directly to the monitor and confirm it’s sending video. Make sure the video is in range for the capture card for resolution and frame rate, hdcp, all that stuff

[lone crypt]

You can just passthrough the capture card to the monitor you want to use , but you won’t get the audio combined unless you have some kind of mixer.
Probably let the console give sound to the tv/monitor and have some speakers for the pc audio. Or… as I said, get a mixer to combine them.

[zinc crown]

Are you down to call so we can figure that out and screen share you

[lone crypt]

Not available for a call. Sorry.
But people are here in the channel as their availability allows.

[zinc crown]

Do I need some device for the sound or just using the capture card

And do I need to plug my microphone on my gaming pc or the streaming one

[zinc crown]

Can someone call me for fixing my Audio problème I Will screenshare I understand nothing

[warped ledge]

what kind of audio problem?

[warped ledge]

oh same person for dual pc from yesterday

[zinc crown]

yeah

im working on setting up for 3 days listening videos and things haha

cant figure out

[warped ledge]

You want to go here, to system, sounds, more sounds settings, click recording, select your main audio source, go to properties, and route it to your capture card.

[warped ledge]

if you use wave link it's super easy, but if you don't same process for your main audio recording source.

[zinc crown]

only thing i see is sound capture not hd60x

[warped ledge]

ok use that one.

almost the same thing.

[zinc crown]

and in the listen i play listen on my monitor or the sound capture too?

[warped ledge]

you have to check mark listen

[zinc crown]

yes i did it

[warped ledge]

ok, are you getting sound?

[zinc crown]

but is it digital outpout that i select or wich one

[warped ledge]

the one matching the capture card

[zinc crown]

but theres only elgato sound capture

not my capture card

[warped ledge]

yeah but do you have one that shows the capture card?

[zinc crown]

maybe on the streaming pc

nop

[warped ledge]

Because your format isn't in English it throws me off, so it makes it a little of a barrier for me, but the gaming PC should route to your streaming PC, and you're routing it to the capture card. There should be a drop down that shows you the capture card on your gaming PC.

[zinc crown]

wait my streaming pc is english if you prefer

[warped ledge]

but the routing is done on the gaming pc.

[zinc crown]

yeah but i cant hear

[warped ledge]

so gaming PC should have Sound capture, and streaming PC should pick it up from the software.

there is also voicemeeter that can do this if you aren't using wave link.

[zinc crown]

thats on the streaming one

do i need aux cable ?

[warped ledge]

this needs to be on your gaming pc.

[warped ledge]

aux cable is a little different

[zinc crown]

yeah but its on my streaming pc i dont see the elgato hd60x when i go in it to check listen

[warped ledge]

did you install sound capture on your gaming pc?

[warped ledge]

this is the process, with any cpature card. https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

[brave radish]

there it is how it looks like

some game doesn't support nattive 5120x1440 even if they say so but for example this one does @warped ledge

[vague maple]

what’s up everyone!!!
Does anyone know what i need to do to setup game audio for my stream?

-I have gaming pc and streaming laptop.
-Chatlink- originally for my PS5
-HD60 X capture card.

I can pass video to OBS but I don’t know how to get game audio.

[lone crypt]

Chat link isn’t used for PC.
Assuming you don’t have wave link or some other mixer, open up mmsys.cpl > properties of your sound output device >
Set “listen to this device on” and select the capture card.
Now the sound is duplicated to the capture card and OBS on the stream computer can get it as part of the video capture device.

Be sure to measure your latency and compensate for it with OBS audio sync offset.

[vague maple]

Ok i’ll give that a try once I get home from work. I do not have any transferable equipment other than my capture card. no xlr or wavelinks.

Other than those steps. What’s the connection process? what other equipment is needed?

what i did before taking a break:

-Elgato HDMI IN > into gaming pc graphic card hdmi
-HDMI OUT to monitor
-my mic and bluetooth headset work fine in OBS and in game.

Is there any aux cords needed?

[lone crypt]

So that’s it for getting game audio to the capture card. What you’re doing is telling windows to repeat everything you hear on that audio device to the hdmi output, so the capture card receives it just as if you were feeding a console to it.
(Though, with your chat link you were using the analog audio so it can include the chat; not doing that here… everything you hear when you play is included, because that’s what you’re mirroring)

If you have any sound originating in OBS like alert sounds, that’s another thing. You would need an aux cable to bring that back to the game pc… but then you definitely need a mixer because you can’t just include those in your main audio device… or it would get repeated back to the stream and they would hear it echo.

So, to get “what you hear” to the capture card. That’s the method.
Pretty much if you want to add anything else to the stream, or hear anything back from the stream computer, you’ll need some kind of mixer. At least to get it right, sounding good, and not horribly confusing.

[zinc crown]

just bought the wave 3 maybe i will be good for it now

[zinc crown]

got it

i made it

after 4 days but theres one last thing

[vague maple]

okay so a little confused. i’m on my streaming pc. what do i change my capture card properties to?
and do i do the same thing on gaming pc?

[warped ledge]

this you could ideally use wave link for routing your audio via dual pc too

[warped ledge]

gaming pc needs to be setup to listen, and route to your capture card via main audio source. I posted some images a day ago to help

[vague maple]

i’d have to purchase additional equipment for it to work which i was trying to avoid. i appreciate the assistance from both of you. i’ll stream from gaming pc for time being

[warped ledge]

you shouldn't have to buy extra, but what caused it if you don't mind me asking?

[vague maple]

i did the sound capture on gaming pc, checked box for listen. and did the same on my stream laptop but did HD60X > playback through sound capture. not sure if there's any thing else I need to do in another app or software but I tried multiple methods

[warped ledge]

I can help tomorrow after I get out of work, maybe like 6pm CST.

If you need a mic I totally understand and that will be simple enough, but if not maybe you save some money.

[vague maple]

okay that works. ill be off tomorrow and give it a try

[limber sun]

I found an old elgato capture card on Facebook marketplace, and I wanna use it to record gameplay but I dont have a laptop 😭

A new laptop that is

Could I possibly use my dads Windows XP laptop from 2006 to capture footage

[scenic river]

I need help asap

[past basin]

Volunteers are in and out through the day usually, your best bet is to drop the question or describe the problem you're having and if someone knows how to resolve it, they'll get back to you when they're in.

[past basin]

From 2006? Unlikely. Laptops that old aren't going to have a hardware video encoder and the CPU likely won't be fast enough. Trying to use XP is gonig to cause some issues too, these days - very few apps out there still maintain XP support, so you'd be digging back for an old version and hoping it still works

[devout obsidian]

Anyone know why my elgato freezes after like a second of it being on, then just goes to no signal

But

My ps5 is having no problem on my screen

It’s just the app that isn’t recording or working

[past basin]

What specific model of capture card are you using? That initially sounds like the resolution or refresh rate on the console is compatible with the monitor but is slightly off with the capture card. Depending on what capture card you're using there are different ways to check that or work around it

[devout obsidian]

hd60 x

[past basin]

What app are you using it with? 4K Capture Utility?

Also what light is lit on the front of the card?

Things to try first are turning off VRR, HDR and 120 Hz mode on the PS5 to see if any of those are interfereing first. If that doesn't help, load up 4K Capture Utility, go to settings and under the device tab and try changing EDID Input Mode - since it's not work ig with the card first, try Internal mode first. If that doesn't work, Display. If neither of those work set it to Internal, then change the bottom option to the resolution of the monitor

[old orbit]

I just moved my setup around and accidentally forgot which ones which, HDMI out is recording PC and HDMI in is Gaming PC for the HD60X? Or the other way around?