capture-cards

[past basin]

They do have a 3.5mm jack, but Apple dropped the dedicated Stereo Line In jack like Chat Link is designed for jack around a decade ago. Chat Link connects to a line level output such as headphone or speaker jacks at the source, and thus pulls stereo audio at line level voltage by default.

The standard TRRS jack on modern macs and laptops does Headset or Headphone. It has 4 contacts - one for left, right, ground and mic. As it only has a single pin on the connector for a mic feed, so doesn't take stereo input which can be an issue. There's also a risk of audio distortion feeding line level voltage sources into a mic voltage level input - though you can mitigate this by keeping the volume low usually (and if it is still a problemm get a line level attenurator such as you'd see on a DSLR to take a line level source, to drop it down more).

So you can still try to use the TRRS jack on a mac, but there can be extra steps.

Eg. Some TRRS jacks may take a mic feed direct, but because of the different number of connectors between a TRS connector like a mic or Chat Link, most will need you to run it through a adapter so TRRS first to line the connections up in the right spots (eg sleeve on a TRS plug is generally ground, but on a TRRS plug it's the mic, and ground is the next contact down. Basically to get around that, get a headset breakout splitter and plug things into the mic side to make sure it all goes to the mic contact in the plug.

As you're feeding to a mono mic connection you should also switch your source audio to mono to make sure you don't just wind up loosing an audio channel (or you can use a TRS stereo to TS mono adapter - some headset breakout splitters might even do this on their own, but it's not something I'd bank on).

So yes, the mic has an AUX jack, but it's not a Stereo Line In which can result in headaches like losing stereo when trying to use a Chat Link with it. If you're okay with that, go for it though.

[magic token]

I purchased the El Gato 4K X as well as the chat link pro so I can stream my Xbox game play as well as chat via OBS.

My first problem is when I connect my Xbox directly to my Monitor I can get 1440p120. Once I connect the 4k X, I can no longer select 1440p120 and have to choose 1440p60 although the option is there to select 1440p120

My second problem is when I open the 4k Capture Utility, it shows my device but in the device tab it says no signal and doesn’t offer any other information. (Ie EDID Info etc) When I connect to OBS and streamlabs it finds the device no problem.

My final issue (I think) is when I’m not using the chat link pro, the game audio works fine. Once I plug in the chat link pro to my Xbox Elite Series 2 controller, the only audio that is output into OBS is the character dialogue. No footsteps, no gunshots and no game chat.

PS: I tried to force a firmware update in the 4k Utility App but when I click update firmware there’s no visual acknowledgement that anything is happening.

I thought this was going to be a simple plug and play situation but clearly I paid to make my life a lot more complicated.

[past basin]

So Xbox is working fine in 1440p120 on the same monitor until 4K X is attached, then the XBox only sees 60 Hz for it? Do you mean the option to select 1440p120 is there but greyed out?

Also are other apps like OBS and Streamlabs closed before you open 4K Capture Utility? Only one app at a time can grab signal from the card. Does it show a Source resolution in the very top right of 4K Capture Utiliyt when this happens?

For the audio, when you're connecting the Chat Link cable, did you swtich 4K X to analog audio mode in the settings using 4K Capture Utliity? It will not auto switch, and console's generally switch aduio settings around when you connect a headset - though still being able to hear dialog is weird, as that implies it's either switching to surround and grabbing front channel, or that noise suppression is getting enabled on the PC during the switch (if it's the later we can fix that after by disabling Windows Audio Enhancements on the card usually).

[magic token]

So the option for 1440p120 is there. When i click it my monitor goes black as if the monitor is trying to update to 120 and after a few seconds it says " That didn't work, There might be an issue displaying 4k on your TV." Although while thats going on the signal to OBS is steady.

As far as the other apps, i'm thinking about uninstalling the 4k Capture Utility, OBS, and streamlabs OBS, and then re-installing only the 4k capture utility to see if it will then enable the device in the software..

I cant update the 4k X to analog audio because nothing shows up in the device tab..

I've attached a few screen shots.

[magic token]

@past basin sorry

[past basin]

If you wait til it stops saying One Moment Please and switches to no signal, the options should load. If not try opening settings with CTRL held down.

If you check in the settings in 4K Capture Utility under the device tab, what is Input EDID mode set to right now? If it's not already Display, set it to that. If it is Display, try setting it to input. Leave the bottom box blank, as the compatibility modes there can sometimes affect available refresh rates.

[magic token]

i left it on over night and it never stopped saying One Moment please, also if you see the second screenshot, no other information shows up in the device tab besides the device name and the fact its not receiving signal

[past basin]

Yeah, the second part there only shows up once it clears One Moment Please. If it's not clearing it won't populate. Depending on cause sometimes opening the settnigs with CTRL will knock it clear

For now, hit reset defaults for it in the bottom left, and restart the app - see if anything changes

Sometimes that's all it takes especially if firmware on the card was the launch version or recently updated

If it's still not playing nice you can try running 4K Capture Utiliity as admin, but genreally you should not need to do that

[magic token]

ive tried that as well lol, when i click update firmware it looks like it wants to do something but nothing happens, when i hit reset to default nothing changes as well, if you'd like i can share screen with you

[past basin]

Not reliably at the PC at the moment - if you try uninstalling the app and grab an older version lik 1.7.12 or 1.7.13 from https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes does anything change?

(don't got older than 1.7.11 - that's the one that introduced support for that card)

USually if 4K Capture Utliity is getting stuck there it means it's trying to pull the config from the card that other apps like OBS can't like the audio settings, and getting stuck. Thats' why reset sometimes works, but if it has older firmware I've found it sometimes works better with the older releases

If that's still not working you might have to get #official-tech-support to take a look and pull logs to see what's happening.
If the main issue right now is switching audio modes, note that if the PC has a standard Line In audio jack (usually blue/cyan) you can use that with Chat Link instead

[dark stratus]

HI there, i've got another issue. Using the 4K X Capture Card, today i found out there is a new version 1.7.15 which according to the announcement should bring up a new firmware numbered 24.10.12 with it eliminating the color banding on hdmi passthrough. So i updated to 1.7.15 of the capture utility, opened it with ctrl held and clicked on the settings icon. This in theory should give me the firmware upgrade option - which indeed is available then - but when i try to update from MCU: 24.05.31 it keeps telling me i'm already on the newest firmware. Where is the new one?

[unkempt ingot]

Guys on what Game Capture HD App Version i can connect CamLink 4K?

[past basin]

Cam Link 4K is meant to be used with Camera Hub and other apps, but if you're trying to capture it directly it can also work with 4K Capture Utility.

[past basin]

I can replicate this - looks like a version check bug. The new firmware file is still in the download though. When you're updating, hold CTRL again while you press update, and it'll let you choose the file manually. Go to the 4K Capture Utility installation folder and find FW_4K_X_MCU.bin and update with that.

It should update then

[unkempt ingot]

Yeah, i saw but i want to capture iPhone screen with it and 4k Capture Utility has a little bit delay.

And i don't know why but i think that the quality is worse than using AirPlay Screen Mirroring Wireless.

[past basin]

All capture cards have a little delay - converting from HDMI to something a PC can use isn't instant. Cam Link 4K is around 70 ms iirc. The computer and software you're running it with can sometimes add more. thats' why gaming focused cards have a HDMI out for passthrough, where you hook up another monitor to play on without the delay.

Unsure what resolution your HDMI adapter and AirPlay run at - but if I were to guess they may support different video resolutions

[unkempt ingot]

Yeah but i don't need a passthrough to connect anothe monitor because i play on my iPhone screen and i want to be in realtime.

[unkempt ingot]

I bought a random HDMI cable that suports 8K HDTV + Apple Lightning to HDMI Adapter.

And i run 1080p60

I do not know if it was a great idea to use a 8K cable, maybe that is why is sometimes pixelated.

I know that the users with TYPE-C iPhones/iPads don't have that issue.

[unkempt ingot]

By the way, is there any quality difference between using a Elgato Capture Card like HD60S+, HD60X and Camlink 4K for Gaming?

[past basin]

Higher version HDMI cables run in backwards compatibiltiy mode fine, that shouldn'e be a notable issue. If USB-C / Thunderbolt iPhones aren't seeing the same issue might might be a lightning port bandwidth thing.

Biggest difference with the cards is HD60 X supports more refresh rates, resolutions, and features like VRR, HDR, and has a passthrough port,, and has lower video latency by about half. HD60 S+ is closer to Cam Link 4K, the main differences is passthrough port iirc.

The overall qualilty should be similar

[unkempt ingot]

An example is this video from a YouTuber that uses iPhone 8 Plus (Lightning Device), HD60S, Apple Lightning to HDMI Adapter, Elgato Game Capture HD App to Record and it looks so nice. I have another issue with over-saturated and darken colors by default but this is Apple Lightning to HDMI Adapter's fault. I don't know why it does not happen to this YouTuber as well. https://www.youtube.com/watch?v=RCtVGAKEJLw

Maybe the device resolution too? I use iPhone 13 (2532x1170 phone resolution) and he uses iPhone 8 Plus (1920x1080 phone resolution)

[past basin]

That looks about right - do you have a sample of what you're seeing on your own setup?

I have to step out shortly but if you do I can take a look when I'm back

[unkempt ingot]

The first image is mine and the second his. Look at my yellow buttons etc.

Another better example of the floor color. (Mine is pinkier and i kinda don't like that)

I connected in the second image the phone with Wireless Screen Mirroring and it looks much higher quality. PS: I tried to use color correction from OBS to match the colors, as you can see in this first image but still not good colors in my opinion

Moreover, in OBS the quality is much worse (In some cases it randomly gets pixelated (the preview and the recorded video too)) than in the 4K Capture Utility but i would like to use OBS.

[grave quail]

Hi, can anyone help?
I’m current running my game play through elgato hd60X however on OBS the video keeps crashing also no sound is showing from the game play. Can anyone help me please

[dark stratus]

Thank you very much for that hint. Didn't know about the second crtl option 🙂

[lone crypt]

Need more info. Full rundown of the setup and settings; hopefully we see something set wrong.

[errant anvil]

Hello guys i had a quick question how come my stream can hear me and my gameplay but not my friends in game or discord neither can they hear spotify im on a dual pc

[past basin]

Given the difference in era, does your iPhone do HDR video? HDR to SDR conversion for capture can affect colour cast too. I live in android ecosystem aside from my tablet, so I'm not really familiar with the video options iPhone will output at, especially for later models

[past basin]

We set you up with Sound Capture the other day right? Make sure Discord is outputting to the Sound Capture Virtual device and not direct to your headset. I'm assuming it's on the gaming PC?

Spotify would be a similar boat, if it's on the gaming PC that shoudl be going to the default device which should be sound capture though

[errant anvil]

if i make discord my sound capture i cant hear them

[past basin]

When you set it to Sound Capture in the Voice and Video settings you can't hear them anymore? This is all on the gaming PC right?

[errant anvil]

correct

[past basin]

That generally shouldn't happen - you're still hearing all the other audio going through sound capture right?

[errant anvil]

my pc sound setting is set to my headphones if i put it as sound capture i cant hear anything

[past basin]

The PC Sound settings? The Windows Default audio, or the sound settings for PC Gaming mode in Sound Capture? You could hear it all when we setup sound capture before right? Did it get reset?

Is it still in PC Gamign mode, and is that bottom set of options still set to your headphones and the capture card?

[errant anvil]

I could hear everything but it was always set to my headset in elgato sound capture its still on pc gaming 1 is set to my headset and the other is set to hd60

[past basin]

I think we miscommunicated something here.
That said, I'm also realzing if you're on the Gaming PC with Discord, it shouldn't actually matter since the screen share app should just be hooking audio direct from the game. How are you actually sharing the gameplay? Whlie that audio capture feature usually works fine it can get problematic on some systems. Make sure the option to also hare applications audio is checked when you setup the application share

Spotify wouldn't be captured the same way unless you were capturing spotify.

Or the System Audio one if you're sharing a whole screen - this one would generally include Spotify

[errant anvil]

i dont understand the last sentece you wrote you want me to check obs on the streaming pc?

[past basin]

No I want you to make sure you setup Discord to actually share the audio on the gaming PC. You're using Discord on the gaming PC right?

[errant anvil]

yes

[past basin]

Okay, I read part of that wrong earlier. I'm going to check something on my end but generally if you set discord output to go to Sound Capture it should go to Sound Capture which will send it to your headset and the streaming PC like everything else

[errant anvil]

thats the problem i cant hear anything when i change it

i just tested it my stream can hear everything besides me

it wont transfer to my headset

[past basin]

So when you change it, you can't hear anything. Stream can hear it though, but they cannot hear you?

[errant anvil]

they can hear everything including me

i cant hear discord game everything

[past basin]

oh - you're even losing the game that was working for you before?

any chance you plugged the headset in a different port? You might just need to set Sound Capture to something else and set it abck tot he headset

[errant anvil]

headset is plugged into my gaming pc usb

[past basin]

Yes, but is it in the exact same port it was when we set it up. Windows has a quirk where the same thing being plugged into another port on the same computer can be seen as an entirely different device

[errant anvil]

its in the same port and its set to the right thing on sound capture

sorry i dont know understand 100 percent of what your saying

[past basin]

Sorry like I said I'm going to check something on my end. I still can't reproduce this though, it plays thorugh fine when I'm setup the same way.
So you could hear the game like ths yesterday right?

[errant anvil]

correct they can hear me but cant hear the people on discord

[past basin]

Not talking about discord at the moment. You said you couldn't hear discrod, game, everything, correct?

[errant anvil]

yes if i set my output to sound capture

[past basin]

But for games, that worked yesterday when we set it up right?

I'm bascially trying to figure out how far back we have to go to test things there

[errant anvil]

'yesterday everything worked besides stream couldnt hear my friends

spotify is working btw

only discord

[past basin]

kk

[errant anvil]

wait nvm

thank you

[past basin]

?

[errant anvil]

discord is weird i re installed and it worked

i can hear it

[past basin]

oh lol

That's a bit easier than what I was going to suggest

Glad you got it sorted

[errant anvil]

thank you for your time sorry for the trouble

[past basin]

All good, main thing is you got it fixed

[unkempt ingot]

I don’t know if this is what you mean. I saw about HDR too but i don’t think there is an option to turn this off.

[past basin]

That's HDR capture, I was referring more to HDR output.

I'm not overly familiar with iphone though or if you can turn it off (or if it's even on when you're gaming), since my last iPhone was a 5.

[unkempt ingot]

It can’t be turned off but ty anyways. I guess that the single solution is to change the color hue, contrast, gamma and saturation in OBS & 4K Capture Utility, even if it won’t look like normal.

[past basin]

You might be able to find some LUT (lookup table filters) to help adjust too.
If you're on PC you can also try to capture in HDR with the 4K Capture Utility (set in the recording tab) and see if the colours look more accurate - that'd give you an idea if it's a HDR conversion issue affecting them or not

[warped ledge]

yes HDR can be turned off

[tough halo]

Just installed my 4K X on a new PC, and the still images look pretty blurry - there was a fix for this, but can't remember what - tried changing color spaces & color ranges

edit: manually setting the resolution for the device in OBS did the trick

[pure lake]

I've got a Game Capture 4k60 Pro MK.2.....Anyone have suggestions on how to fix this?

[past basin]

Most common issue that causes that is if the card isn't installed in a PCIe slot with x4 lanes available. If that's the case it does this if you ever go above 1080p60 (like 1080p120, 1440p, 4K, etc)

[pure lake]

hmmm interesting...it should be in a lane that should be receiving the required lanes....

I'll try moving it to another slot to see if that helps

[past basin]

Check if it works fine in 1080p60 (or 720p) too

Easier test than taking the PC apart usually

I've also seen similar effects from a bad HDMI cable

By which I mean the soruce decice should be set to 1080p

[pure lake]

it looks like its capturing at 1080p60

the hdmi cable is fine

[past basin]

The actual source is 1080p though? Scaling it down on the card can still result in issues

[pure lake]

the source is showing 1080p119 its a ps5 currently playing MH Wilds

[past basin]

Turn off 120Hz mode on the PS5 in the video settings and see what happens

If it clears up odds are you dropped the video bandwidth enough for it to get by on an x1 PCIe lane

Then I'd check the info on the slots in the manual or try the other slot

[pure lake]

its worse lmao

i'll try another slot to see if it helps T_T

[past basin]

Wow, I've never seen it get worse turning settings down. Good luck with testing the other slot - it might be worth checking the motherboard manual too - sometimes slots change how many PCIe lanes are available based on other things like using more than one NMVe slot for a drive.

I've got to pop out on an errand there now but will check in again when I'm back. Good luck

[pure lake]

Ya reading into it, the motherboard shouldn't be turning off any slots but this second slot doesn't appear to be working at all.....I'm probably going to just take this board back and exchange for another

[past basin]

Check for BIOS/UEFI updates and the like first to be safe

Whats' the model of the board?

[hearty badge]

If someone could help me out itd be much appreciated

trying to stream off PS5

Not sure if this is a ps5 issue or a setting I need to change with my computer somewhere

[past basin]

This happens for one of two main reasons -
a) you're trying to capture video at a higher resolution than your console is set to. Eg console set to 1080p and you're using somethign that's set to pull video at 4K.
b) You have a USB speed issue. The capture card requires a USB 3.0 connetion (5 Gbps or higher), but most cables these days are high wattage but only USB 2.0 speeds for charging and the like. Similarlly adapters and docks can drop the connection speed.

Are you using the original cable for the capture card and connecting it directly to a USB 3.0 port?

[hearty badge]

I believe so

yes I am

[past basin]

Try USB Tree Viewer to see where the slowdown is - https://www.uwe-sieber.de/usbtreeview_e.html

Select the card on the left, and there's a summary section on the right that'llshow you three speeds, port, device and connection

[hearty badge]

if its the cable that plugs from the capture card into the computer

then yes I am using the one that came with it

[past basin]

And it's a USB 3.0 port on the PC?

(or 3.1/3.2)

[hearty badge]

yea

[past basin]

Then yeah, double check things with USB Tree Viewer and we'll see where things are going wrong

[hearty badge]

I have no left or right it just looks like a big list

[past basin]

Alternatively if you're actually hitting scenario a, try 4K Capture Utility (assuming you're on PC) and see what says

[past basin]

The download link for it is right at the top

The app itself looks like this

We want to check the part I have highlighted here with the three speeds

[hearty badge]

so my antivirus will not let me download that

[past basin]

😐

[hearty badge]

how would I do this

[past basin]

You'd download 4K Capture Utility from https://www.elgato.com/downloads

[past basin]

Won't let you download it or won't let you run it. They update it pretty often and not always publisher signed some sometimes you have to tell Windows Defender it's safe

[hearty badge]

ok it says USB communication issue detected

also the light is red

so its probably that cable

[past basin]

Could be - or there's a dirver issue with the port or something on the PC.
Do you happen to have a spare USB 3.0 cable? It has to be at least 5 Gbps in speed

[hearty badge]

also it has now turned into a solid black screen instead of that error message

[past basin]

If 4K Capture is open that's because only one app can use it at a time

the other apps get a black screen

[hearty badge]

nah 4k is closed

[past basin]

Might have to restart OBS if the card went to sleep

or whatever app you're using

or reselect it in source properties. Either way if 4KCU says there's a USB error we'll need to get that sorted first

[hearty badge]

ok I do not have another cable that will work apparently

also it has now turned my ps5 really dim and weird looking

[past basin]

Does that clear up if you hit a button on the controller? PS5 dims it's own screen if it hasn't gotten input in a while

[hearty badge]

no

[past basin]

Does anything change if you try the card in a different USB port in case it's an issue on the port?

[hearty badge]

yes

[past basin]

what changed? The card's error, or the PS5 screen colour?

[hearty badge]

both

can see my ps5 screen on the 4k thing

it fixed it

[past basin]

Oh nice. If you close 4KCU then and restart your other app it should show up there. Depending on the app you may have to re add it - being in a different port some apps will see it as a different card

So either that port was USB 2.0 or had some issues.

[hearty badge]

alr thank you

🙏

[past basin]

No problem, glad you got it working!

[jade lance]

does anyone know how I can capture ALL audio coming through my headset? the Analog setting is only picking up voices in chat, but no game audio at all. thanks!

[past basin]

You should get all the audio that goes to your headset with the chat Link. Is this a mac or PC? There might be noise cancellation getting turned on if youo're only getting voice

If it's a PC, try disabling Windows Audio Enhancements on the capture card. That sometimes causes unusual effects when apps try to pull the audio from it, and is also the backend for most Windows noise cancellation apps.

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings where the levels are. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

If it's mac instead check for Voice Isolation mode using the mic icon on the mac's Menu Bar, and make sure that's off

[jade lance]

I'm on Mac. this is just so bizarre. i thought the chat link's purpose was just to move the headphone audio to another location, but it's functioning as a microphone AND picking up other voices in chat. and even though those voices go to both HDMI and my headset, it doesn't pick up the game audio. i have no idea how it can pick up other chat without picking up game audio.

[past basin]

It can't. Check that voice isolation mode is off on the mac though. That's become a common issue in the last year or so

It'll basically filter out anything that's not a voice on you

Since its' AI noise cancellation

It's possible it's only turning it on for the card's analog interface

[jade lance]

ok yeah that makes a lot of sense

yeah i'm on standard mic mode, voice isolation is off

this is the weirdest thing ever

[past basin]

What on earth. Chat Link is an analog cable, it can't separate audio channels like that. The headset isn't a dual connection on that might be using wireless too is it?

Surround sound is a potential issue, but using the headset jack on the console should drop anything to stereo anyway

[jade lance]

nope its just a normal headset, like any other xbox headset

[past basin]

Are you addin the card right to your streaming app or does it go through some other audio apps liek Wave Link first?

[jade lance]

yeah i thought of that and set my console to stereo, nothing changed

[jade lance]

nah man straight to obs

i'm glad i'm not crazy though, this issue is seriously weird lol

[past basin]

What console are you using it with?

[jade lance]

series x

[past basin]

Is headset audio set to Stereo Uncompressed in there?

[jade lance]

yesir

[past basin]

I wonder if the card isn't swithcing modes right. If you go into the Xbox sound settings, and uncheck the option that mutes speakers when a headset is attached, does the audio kick in on the capture card then even while in analog mode?

Actually, wait, what headset do you have? Does it have a HDMI adapter of any kind as part of it's setup?

[jade lance]

ok i think i got it figured out. i cranked my chat mixer to bring up game volume, and now it's showing up on video and on the waveform. i guess since i balanced my audio to favor chat, that basically banished my game audio on recording. the levels are very different from my headset to the recording (i could hear the game very well in my headset), but i can work that out with in-game audio settings.

all along the issue was just that the recording has very different levels than what i hear in my headset, so that was totally throwing me off

thank you so much for all your help man, that actually meant the world to me

[past basin]

That also isn't expected. I wonder what's throwing that off. Maybe the headset is tuned to boost certain ranges?

Glad you sorted it out though, good luck with it!

[jade lance]

thanks! and yeah, it probably boosts certain ranges. i do a lot of work in audio for film and music, and it can be crazy how different things sound on monitor, like my headset, vs the playback, like the capture

its a lot of trial and error. anyway, thanks again for all the help

[past basin]

No worries, glad you figured it out in the end.

will have to remember that solution for other folks in the future

[unkempt ingot]

Hi, how?

There is a HDR Setting in iPhone’s Photos Settings and thats it, nothing else.

[upbeat pebble]

Hi all i have a HD 60S + and I have it connected from my ps5 and then it's connected to my pc. When I'm using the 4k capture utility, the audio is staticy/cuts in and out. However if I use OBS the audio is fine, now I would use OBS to pickup my game, however it's not supporting the resolution. Can i please get help

[warped ledge]

There’s one in the camera. Are you using the camera, or are you screen capturing the device?

[unkempt ingot]

I am using Elgato to screen capture, that is the thing.

I am recording my iPhone gameplay.

[severe ore]

hi all, i have a quick question:
should i get the chat link pro cable with my purchase of the 4k x, or should i not buy it? my setup is currently just a wireless headset routing through wave link with the audio from the console also routing through wave link.

(Currently i have the hd60s with a normal audio jack cable running towards my controller for the additional mic usage on console which most of the time is not needed)

[fierce folio]

Hello. I don´t know why my 4K X works only maybe 10% of time. I´m using Streamlabs (Mac) and most of the time my 4K X is only telling "No Signal" on Streamlabs. 4K X has the white light on. Attached couple of pictures from settings, on PS5 i have 1080p output selected with VRR and HDR off. Is there anything i could do try? Never had any issues with my previous capture card.

[warped ledge]

And it’s in HDR?

[warped ledge]

I would recommend if you are going to get the 4K X to also get the chat link Pro if you are using your headphones through the console

[unkempt ingot]

Check this images. First is mine, and second how the game should normally look.

[unkempt ingot]

So i don’t know if this is from HDR and how to turn it off.

[severe ore]

i am not using any headphones through console, since i have the audio routed through wave link and using my headphones via wavelink

[warped ledge]

Oh in that case you don’t need it. I misread your message.

[warped ledge]

Did you turn off the HDR in 4K Capture Utility?

[past basin]

A white light on the capture card does generaelly indicate it's not getting a signal at all. White for power, blue for good signal, red for bad signal for the most basic status lights.
Are you using the HDMI out port on the card with another screen, and if so, does that get a signal? If not I'd suggest trying another HDMI cable.

[fierce folio]

I´m using HDMI out and it does not give signal either. Sometimes it does, though. I do not know why it only works sometimes. Other cable is very high quality HDMI 2.1 cable and other one is the one included in the elgato box

[unkempt ingot]

I don't see an option in 4K Capture Utility (I use Camlink 4K).

[past basin]

Swap the one on the side of the HDMI with the HDMI out then, and see if the card still works but the monitor stil has the issue. That'll tell you if the HDMI cable on the HDMI In side is bad

[fierce folio]

Both cables work without a problem when i tried them separately straight from PS5 to my monitor. I swapped the cables on 4K X and still nothing

[past basin]

Check the HDMI IN port for dirt if the cable is known good, and the PS5 output is known good. If you're getting an intermittent connection with no signal it might be poor connection.
If it's still no go, try booting the PS5 in safe mode to see if it gives a compatible signal to the card then.
Beyond that, I'd suggest reaching out to #official-tech-support as there could be a fault with the card

You could also try a firmware update if you haven't updated the card yet. That'd be done with Capture Device Utility from https://www.elgato.com/downloads

[ancient spindle]

Hey, I have a problem:
I have a "Game Capture HD60" I have my console and my monitor connected, my monitor also shows the image and the card and even the console are recognized in the software but I don't see any image in the software. Can someone possibly help me with this?

[fierce folio]

Ok, thanks. I contacted tech support. It does work when it feels like it but as i said that is not too often. Thet tells me that there is nothing wrong with my connection or settings but lets see.

[pine wolf]

I have a small question because I dont know how capture cards work. I want to buy the 4k X but Im using the Sony Inzone H9 wireless headset. I want to know if in game audio is also captured during livestreams? So will my viewers be able to hear the randoms and my own voice? Streaming on the Ps5

[past basin]

You cannot capture a wireless (or USB) headset signal, unless it has a analog 3.5mm line out to capture from, since Wireless and USB are client/host data connection.
PS5 will turn off the HDMI audio when you connect a headset to it, so it makes it impossible to keep capturing the game audio from that.
Typical solution is to use a wired headset (unsure if the H9 supports wired mode too), with a Chat Link cable or mixamp that can split the headset audio, so you can send a copy to the capture card or computer to capture.
In many cases you still need an additional mic on the computer to mix your voice back in doing this since the PS5 doesent' play your voice back to be captured. Some mixamps may allow you to mix the headset mic in, but Chat Link will not.

So short version is you're going to want a wired heaset, and a Chat Link or other tool to split the audio for capture.

[pine wolf]

I have the elgato wave mic and the sony inzone h9

Do I still need to buy the chat link? Which I dont mind

[past basin]

You need a way to split the audio out from the console so you'd still need something like Chat Link. Again it'll only work with the H9 if the H9 can run in wired mode. Did it come with an aux cable to use it that way?
PS5 only does one audio feed per user so if you have the headset connected in wireless mode the headset jack on the controller you'd use for Chat Link will be disabled, or vice versa.

Using the Wave:3 on the PC will let you mix your voice back in though, since Chat Link can't get your own voice where the console doesn't play it back.

If you don't need mic on the PS5 you can listen through the captured audio on the PC instead and plug your headset in there instead - but there is a little bit of audio latency that way

[pine wolf]

Man streaming through a console sure is headache but your explanation helps me a lot

[past basin]

Audio is the biggest headache with it I find, tbh. Thankfully once you get it setup you can usually just leave it and forget it 🙂

[pine wolf]

thanks man ❤️

[past basin]

Good luck with it!

[warped ledge]

Hm… I wonder if it’s the same. Hold CTRL+Click on settings, and see if it has HDR.

[past basin]

It won't be in this case - Cam Link 4K doesn't support HDR. Colours are close enough the iPhone is likely outputting in SDR - I've no idea if it's using HDR/XDR on it's built in screen or not though. 😐

These sort of questiosn are going to result in me getting an iphone or something soon - they're getting more common

[unkempt ingot]

I tried, there is no setting fro HDR sadly.

[unkempt ingot]

If you get one, get one below 15, as from 15 they started to make them with Type-C and Type-C doesn't have the problems. =)))

Besides that, i tried with another phone, iPhone 12 which has an older iOS version and still the same ugly colors, and i tried with a very old iPad Air, the same issue...

[past basin]

Type C doesn't have the issue? I wonder if it's a difference in the lightning and type-C HDMI adapters

[unkempt ingot]

I have a bigger YouTuber than mine, with 1M subscribers, he uses HD60S+ with iPad Pro 2020 (it has Type-C) and he told me that didn't have the issue...

[past basin]

I've got an iPad here, but no HDMI adapter for it - generaelly I've used it to record other devices not the other way around. I wonder if I can get an adapter at the local Best Buy. .

[unkempt ingot]

If you would like to buy one, you should buy the original adapter made by Apple, but you will probably won't have the issue as Type-C is better than the iPhone Lightning thing.

[past basin]

Yeah, probably not, would like to confirm that though. I might not get free from work in time to check today anyway

[unkempt ingot]

Wait, but what iPad model do you have? The ones with the home Big Button have Lightning and the ones with slide have Type-C.

[past basin]

This one has Type-C

I bought it partly for use with the capture card (to capture video on it, rather than to capture it) so I needed a Type C one

[unkempt ingot]

Oh good.

I randomly found my very old iPhone 5S which has iOS 12, connected to the Camlink 4K and yellow is still orange sadly...

[unkempt ingot]

I'm trying to return the Camlink 4K to the seller store and buy a HD60X when the price is getting discounted as HD60X supports 2K60FPS in OBS and i guess that it also has the options to turn on/off HDR.

But if i select Video Capture Device with the resolution 2560x1440 and 60 fps, will it have a bigger latency or my iPhone will become laggier in-game?

[past basin]

Generaelly no, at least not noticably - but HD60 X's base latency at 1080p is around half of Cam Link 4K's anyway so you'd probably still be ahead even if it did

[unkempt ingot]

HD60X has higher latency?

[calm aspen]

Does anyone have experience with a 4K monitor and using the 4K Pro with screen mirroring on AMD? I know there's a 'proper' way to screen clone with Nvidia to make sure the refresh rate on the main monitor stays smooth but I can't seem to achieve that with my screen mirroring.

If I set both my monitor and 4K Pro to 60hz it's smooth, but when my main monitor is set to 144hz and the 4KPro to 60hz (any higher and it freezes in OBS on my stream PC) my main monitor is pretty choppy and looks about 30hz.

If anything the best solution might be being able to set the 4K Pro to 144hz without it freezing in OBS, but I can't seem to get that working (I realise this might cause screen tear if it wasn't frozen)

[unkempt ingot]

Or you mean that it is half, like lower delay?

But HD60X is better than HD60S+ ? In my country the price is double for HD60S+.

[past basin]

HD60 X replaced HD60 S+. It adds VRR, 1440p support, lower latency, and refresh rate support above 60 Hz

You're probably seeing vendors with old stock marking it up since HD60 S+ was discontinued

Since S+ was discontinued a couple years back

[unkempt ingot]

Oh probably yes.

[past basin]

Try 120Hz and 60Hz for each device. Card might have hiccups tryign to handle 144 to 60 since it's not evenly divisible (120 to 60 is 2, but 144 to 60 is 2.4 so it might be trying to compensate for that partial frame)

[unkempt ingot]

I don't know if it can be seen from a screenshot but what are these lines going on my screen?

They are printed into the floor of the map in the Game. On my Phone there are not...

Using Screen Mirroring via Wifi doesn't have lines appear...

[past basin]

Best guess is some sort of compression artifact from differing resolutions. It's in theory possible they're on the phone too but the color differences hide them - but I wouldn't bank on that.

Though the fact it's only on that one section. .

Looks too regular to be a compression thing

[unkempt ingot]

I don't know, i try anything to be perfect for a replacement of Screen Wifi Mirroring for YouTube Videos. I want high quality, no lines, no buggy colors, yeah you got it.

[calm aspen]

Weirdly both on 144hz is fine in the 4K Capture Utility, no freezing at all.
Annoyingly 120 isn't available for my main monitor 🤔

[unkempt ingot]

As Screen Mirroring isn't good for competitive games, it provides me some laggy, like it limits my 60hz to 50hz.

[unkempt ingot]

By the way, when i create the Video Capture Device in OBS, it appears with lines in the right, left too. The top and the bottom ones are normal, as it is not 1920x1080 phone, but why there are that 2 left & right lines?

It is a 2532x1170 phone so idk.

[past basin]

Does it look like that if you try it right on a monitor? Might be and output from the adapter

[unkempt ingot]

Oh you are right i think. I tested it on a monitor and there were still the bars.

[past basin]

Might also be a scaling choice. Apple tends to try to maintain specific ratios when scaling displays to keep UI elements clearer

[candid dome]

Anyone else having issues wit their capture cards?

[crisp crown]

what issue are you speaking of? my only "issue" was the game sound 'crackling' but aside from that working just fine

[candid dome]

Need help 😞 so I have just purchased an Elgato 4K60 Pro MK.2 a few days ago from a company called CeX in the UK, which is where I'm based and I'm trying to understand and figure why I can't seem to get no signal at all in Elgato 4K Capture Utility and also no signal on any of my spare monitors for ''testing'' I've tried all the available PCIE slots u can see in the picture of my motherboard on the streaming pc, but my monitor says no signal still for HDMI Passthrough. I have tested the hdmi cables on another spare gaming monitor that I have and both cables work just fine, so it's 100% not the monitors or cables, Unless I have my capture card in the wrong slot but it doesn't look like it, I'll attach 4 images below of my motherboards manual for the pcie slots, an image of inside my streaming rig and images inside the 4K Capture Utility.

[crisp crown]

sadly I cannot help you with this as I don't have the same capture card, I have an external one so not sure if the same things apply.
Have you already looked on reddit or the elgato website?

[lone crypt]

I think it’s telling you in this picture here. Device EDID is not correct. Try resetting that to default.
Check here for more detailed info about edid.

https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration

[candid dome]

i tried default and othr settings still nothing

[candid dome]

my capture card is being picked up inside device manager so i dont think i bought a faulty capture card, because the company i bought of test them before selling them on

[past basin]

Your firmware version isn't valid. Try holding down CTRL when you open settings and see if the update firmware button comes up and will let you try to update it. Firmware should never be listed as 00

[candid dome]

i tried holding down CTRL nothing happens

i managed to get the ctrl to work and it says update the firmware i pressed that and it saays im up to date

@past basin

i could try one of those but which one should i press on

[past basin]

There's three parts to 4K60 Pro Mk2's firmware, a BASE, FPGA and MCU. You'd be looking for base first - FW_4K60_Pro_MK2_BASE.bin then the other two iirc. But it's been forever since I've had to manually flash one of those you might want to go through support to make sure the order is right for the other two

[candid dome]

@past basin im going for 240hz passthrough at 1920x1080 by the way if that helps

[candid dome]

theres only MCUJ AND FPGA available atm

[past basin]

There should definitely be a base - Make sure you're not looking at 4K Pro, or 4K60 Pro's

[candid dome]

i found them yeah

ok im doing base now

then move onto fpga and lastly mcu

[past basin]

With any luck that'll take care of the 00.00.00 versions and fix it so it can load the EDIDs right

If not #official-tech-support would be the best step or exchanging it at the retailer

[candid dome]

tried them steps still says the same thing

so it my card faulty or is it something to do with the firmware?

[past basin]

Most likely faulty card I would think - but you'd have to check with official support to be sure. Did ANY of the firmwares update from 00.00.00?

[candid dome]

maybe and nah stuck at 00.00.00 still

[candid dome]

do u think this type of situation can be caused by having a tweaked pc/optimised pc or not really for just setting up a capture card set up? My streaming pc is not tweaked but my gaming pc is. also my bios is optimized properly?

[candid dome]

I was just thinking about maybe returned the card get my money back and use NDI but dunno if my internet speeds is strong enough for that

[past basin]

NDI only cares about local network speed, not the internet connection

Was the card new or used? Not familiar with the store but looks like the sell used stuff too

[candid dome]

Used condition, (good condition) Grade - B

shall i try putting the capture card into my main gaming pc just for testing

it could be my pci slots faulty on the motherboard but i mean i even tried the same slot my gpu is in in the streaming pc and still thoing i basically tried all pcie slots in my streaming pc

[past basin]

Woudln't hurt - though for PCIe errors I'd expect it not to list the firmware at all

[candid dome]

well ive tried all possible available pcie slots in the streaming pc and nothing working even the slot my gpu is in, my gpu runs fine in that slot i tried with the capture card too

[candid dome]

regarding NDI is it best to buy 2 extra lan cards for the gaming and streaming pc to configure the network so theres no network lag/latency if u understand what i mean?

[past basin]

You could but if you're on a wired network already that's likely overkill

[candid dome]

apparently getting the xtras lan card keeps the network lag that ndi might bring away from the main gaming pc i been told anyways

[candid dome]

@past basin i think we are getting somewhere slowly lol, it doesnt show the annoying previous text, after doing iwndows updates now it says that

[fading latch]

Keep forgetting to ask but what is the headphone port for on the 60X? Never used it before and curious to know. Same thing as connecting my headset to my xbox controller or something?

[past basin]

That indicates it's no longer seeing the car at all - I think that's a step back.

[past basin]

It's Stereo Line In jack so you can plug something like an aux cable in there (not a hadset jack). Usually it's used for the Chat Link cable which is used to split headset audio from a console.

[fading latch]

makes sense

thought to plug in my headset to try it out but figured it would be pointless to do so.

[cerulean estuary]

if i wanted to switch my elgato 4k x between 2 different monitors frequently what would be the easiest way

im planning on getting a 4k monitor for story games which i wanna stream through discord as well as my main monitor so i would need to switch often

[warped ledge]

you want a switch that meets the specs for passthrough.

[warped ledge]

I currently use this. https://a.co/d/eXorAJF

[cerulean estuary]

thank you i appreciate it

[craggy relic]

anyone able to help with my capture card? its not recording audio from it

[warped ledge]

Can you post screen shots of your configuration? Are you using a chat link/pro?

[craggy relic]

uh no

should i? i heard i didnt need that

[warped ledge]

Can you give more information on your set up, please?

[craggy relic]

got it

[warped ledge]

Are you recording/streaming a console, or dual pc setup?

[craggy relic]

just ps5, all good tho vic lol

thanks for your help again lol

helped me two years ago and now you helped again

[warped ledge]

Awe! I love hearing that! Glad it’s working!

[upbeat pebble]

Hi all i have a HD 60S + and I have it connected from my ps5 and then it's connected to my pc. When I'm using the 4k capture utility, the audio is staticy/cuts in and out. However if I use OBS the audio is fine, now I would use OBS to pickup my game, however it's not supporting the resolution. Can i please get help

[crisp crown]

I guess you would have to lower your resolution overall then?

lets say you were at 1080p you'd probably need to lower to 720

[past basin]

OBS should support any resolution HD60 S+ can handle - what resolution are you tryingto run it at? Keep in mind HD60 S+ is an older card, it won't go over 60 Hz, doesn't support 1440p, and will only capture 4K60 at 4K30.
As for the audio are you running it via HDMI or Chat Link/Aux?

HD60 S+ can get audio interference from USB congestion, or in rare cases some other USB issues - does it still have issues in another port?

[calm aspen]

A further 12 hours of troubleshooting and I’m finally accepting this must be an AMD GPU problem where it simply can’t handle two different refresh rates.

My only solution is to run OBS on my gaming PC and project a preview over to the 4K Pro. At this point it seems it wasn’t worth upgrading from the 4K60 Pro

Due to it falling down to an AMD limitation I don’t think the 4K X would solve either. Worth noting this doesn’t seem to be an issue with NVIDIA cards

[past basin]

If you think it's the AMD GPU I'd reach out to their support about it - it SHOULD be able to handle 2 different refresh rates. Should is of course an operative word.

It might be worth playing with older drivers too if you didn't try that already

The refresh rate being set to 120 and 60 to prevent tear and stutter didn't help at all then?

[calm aspen]

Looking at many many forums it seems to be an issue that's been going on for years. 120hz doesn't show as an option for my main monitor unfortunately. Only 60, 95, 144. 60 is smooth because it matches. Tried a few old drivers but same issue.

Such a shame, I really thought going to a 4K monitor is what caused the same problem with my previous 4K60 Pro, turns out it was switching to an AMD GPU at the same time

My other option is having the capture in OBS in 1080p. When I change both refresh rates to 144hz, a 1080p version shows up in OBS without the freezing problem, even though 4K Capture Utility saying it should be 2160p144. I guess this is fine in Twitch for now, but on YouTube I prefer to stream at 1440p

[past basin]

Given I've been waiting on the new AMD GPUs for my next build (since 50 series stock basically doesn't exist in Canada atm), this makes me nervous >_>

Though it gets 2160p to the card and pulled 1080p into OBS without delay?

That sounds like a render problem. Does it have the same stutter in preview and recording, and in both OBS and 4K Capture Utility?

[calm aspen]

So in a wild turn of events, I've just upgraded to Windows 11, and the issue is completely gone

[tough halo]

is there a best color space / range setting for the 4K X - if its on a dedicated high bandwidth usb hub?

[pine wolf]

Im trying to record gameplay through OBS but its lagging I have the 4kx capture card

Am I doing something wrong?

[past basin]

Huh, that's interesting to know. I'll have to keep that in mind

Glad it's workinig

[past basin]

Is your preview lagging or just recordings/streams?

[past basin]

If you want HDR P1010 is the only supported 10 bit color space. If you don't RGB. But RGB is only available at some resolutions. The seccond chart here show the available colour spaces in each format.
If you're streming to something like Twitch NV12 is standard since Twitch only does 4:2:0 chroma anyway - the other formats like YUY2 may be better for local recordings though

[pine wolf]

both Idk what to put for bitrate or encoder

[past basin]

Encoder depends on your system, and where you're streaming or recording to. But if your preview is also stuttering there may be additional issues. If you go to the properties for the card in OBS and turn on buffering, does it smooth out?

[pine wolf]

I got no image in the 4k capture utility

Why is that?

[past basin]

Do you still have any other app open? Only one app at a time can use the capture card

[pine wolf]

OBS

[past basin]

If OBS is still open 4K Capture Utility won't get video

Likewise if you open 4K Capture first and then OBS, OBS wouldn't get video

[pine wolf]

any idea what values I put in here?

I got a rtx 4080Super

[past basin]

What are you doing - streaming or recording?

If it's twitch NVENC H.264 is good, but the bitrate should be higher, around 6000 (or higher if you're working with the enhanced broadcasting mode)

it will usually take up to 8000 before you hit issues, but 6000 keeps it working better for mobile and DSL users if you don't have affiliate or partner for transcoding

[pine wolf]

yes got it to work now thanks man

[past basin]

Glad to hear it, good luck with it

[tough halo]

Gotcha, sounds like NV12 is the play since I would be doing Twitch & local recordings simultaneously - thanks!

[midnight falcon]

Hello peeps I'm on ps5 using elgato hd60 and there's no sound i have the chat link cable but still not working anyone no anything i can do to get it working

Ok now sound is going to obs but not my headset 🤯🤯

[past basin]

if you're getting sound in the capture card but not the headset odds are you're using HDMI audio and the PS5 is on HDMI Out or the Chat Link is disconnected.
Did you switch the HD60 to analog mode after hooking in the chat link when you first set it up? In OBS you'd go to the Source properties for the card and hit the Configure Video option to bring up driver options on the older cards like HD60 - there should be an option for analog audio htere

[upbeat pebble]

Yes same issues in other usb ports. And hdmi for audio

[prime pollen]

Hey, I'm having some problems with OBS and Game Capture HD60 S - I've noticed recently that after reinstalling my PC to Windows 11 audio stared to desync over time.
I've tried multiple solutions in OBS - using seperate audio capture, turning buffering off, enabling/disabling timestamps, syncing sample frequency, changing USB ports, using hardware acceleration, adding audio from Game Capture in settings instead as a source - nothing works.
I'm currently out of ideas and don't know what to do.

[marble violet]

I'm running a dual PC setup with an Intel GPU on the streaming machine, streaming on YouTube with av1. 4k60 mk2 capture card.

Anybody know of any up to date guides on how to maximize stream quality with such a setup?

[warped ledge]

Did you try setting the delay for the sync?

[warped ledge]

There are plenty of guides, but Nvidia made a cheat sheet you can follow, and apply the av1 option. https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[cerulean estuary]

for that when i switch will the audio work fine

[warped ledge]

Mines does, so I don’t think you’d have an issue.

[cerulean estuary]

thank you

would it work 4k 240 hz i forgot about the 240 hz

[severe vault]

Hello everyone. I was hoping to get some help on some audio issue for the 4k x capture card.

Using it on a dual setup. It's been working great. I didn't change settings but now I'm getting a lot of weird static audio.

[past basin]

I think this clip may be missing audio

either that or I'm having technical difficulties myself

[severe vault]

Did you raise the volume on the clip? I didn't hear it until I raised it.

I can record another small clip really quick.

The beginning I try to adjust the volume and you can hear feedback. WARNING: Very loud at 11 seconds

[past basin]

Go into levels on the card, on the streaming PC, and turn it down to about 70-75. It's too high and it clipping itself.
After that can you go into 4K Capture Utility on the same streaming PC and go to the device tab and check the firmware version of the card?

iirc the abilty for the card to turn up that high was fixed in one of the updates, after which it should be fine on 100%

I had the same issue on my 4K X while I had the launch firmware on it

[warped ledge]

Not via 240hz

I think 144hz, I’ll have to double check

[severe vault]

I tried lowering the level on the streaming pc and still get feedback

[past basin]

The firmware version the device tab, not the software version

[past basin]

Also that one has more distortion than the other video. Check on the advanced tab if there's any mention of Windows Audio Enchancements, or in the new Windows Sound Interface. That sounds closer to sample rate mismatch.

Also what motherboard do you have there? Do you know if it have an ASMedia USB controller?

That firmware is out of date - there should be an update option there

[severe vault]

So far all Enhancements are currently off. I'm not sure about the MB. It's a laptop.

[past basin]

Try the firmware update. Current latest for 4K X is 24.12.10 - there should be an update button right next to where you checked the firmware version

[severe vault]

I don't see an update button. Can I get it from elgato's site?

[past basin]

Close ettings again and wait til the "One Moment" screen at the start of the app closes out or you don't see all the options

It should look like

And when the firmware is behind it adds an update firmware button

(1.7.15 MAY have a hiccup there so if it still doesn't show up I can walk you thorugh manual update)

[severe vault]

It's not coming up

[past basin]

Okay, close settings agian, open it with CTRL held down

[severe vault]

That worked!

It's saying that mine is up to date though

[past basin]

Yeah, ,that's the bug in 1.7.15, that's fine. Hold CTRL down again when you update - it'll ask you for a file. Go to C:\Program Files\Elgato\4KCaptureUtility and choose FW_4K_X_MCU.bin

[severe vault]

It's updating

[severe vault]

The firmware version worked! You're the best. Thank you for all your help!

[past basin]

Nice, glad to hear it's sorted out!

[thorny kelp]

Just got my 4k camlink. When I have my playstation connected to the pc how can I get the window in full-screen and why is it blurry

[past basin]

What app are you trying to use it with? 4K Capture Utility, OBS, etc?

[upbeat trail]

Hello I'm very new & looking to move over from direct ps5 streaming to a capture card with meld. This might seem like an easy question, but I again don't know much. Is it possible to capture the gameplay from the ps5, but also be able to capture the discord chat coming from the pc or laptop? I was looking at the Neo because it's in my budget and size wise and everything. But I realized there is no chatlink cable outlet

[past basin]

Yes - you can use an app like OBS Studio to record which will let you add in multiple audio sources, including your captuere and your PC audio and apps.

[upbeat trail]

Would Meld do it?

[past basin]

Chat Link cable can also be used in a Line In jack on the PC sound card if one has it present.

[past basin]

I am not familar with that app so couldn't say.

Looking at it, it does appear to have an audio mixer for multiple inputs

Though if it doesn't have built in support for app cpature you can use a virtual cable like Voicemeeter's as a worka round.

[upbeat trail]

Thank you

[wanton cliff]

Anyone with the 4K X noticed it overheating? I've noticed output both to OBS/Monitor drop intermittently and when it happens I elevate it a little to get more airflow underneath it as it's piping hot and it goes away.

[hushed heath]

Why is my HD60S just a black screen

Like occasionally it will flash the Switch Home Menu on it for a second but it’s just a black screen and I have no idea what’s going on

[fiery mason]

Hey, does anyone have any idea why elgato neo doesnt passthroguh with 4k res? everything works fine, each hdmi support 4k too, but it only passthrough 1080p at 4k monitor

[past basin]

To confirm it's not passing through 4K to a monitor in the HDMI out port of the card? And it's 60 Hz, correct? It SHOULD be capable of 4K60 passthrough, though it can only capture or preview 1080p from it. What are you trying to capture with it, (eg PS5, Xbox) and if you set the resolution to 4K manually does anything change?

[past basin]

The monitor and capture card may not be agreeing on display mode timing or something in the EDID (basically the list of display modes they send out). If you disconnect the HDMI out port on the card does the video pop up?

Another reason you can get a black screen in the capture app - if it's being used by another app as a camera, or if Windows Privacy Settings are blocking it (check in the camera section of Windows Privacy and Secrurity to make sure it's set to allow apps and Desktop apps to access cameras, as this includes the capture card)

[past basin]

I haven't noticed it myself - but that might be something worth bringing up with #official-tech-support .

[fiery mason]

yes. its not passing 4k in the hdmi out port, im capturing ps5, and no i cant change the res manually from the ps5, it says only 1080p suported

[past basin]

Ah, that's going to be a headache - if the PS5 is only seeing 1080p support that's where the 4K signal is stopping.
Everything is on HDMI 2.0 or better cables I assume? If you run the 1440p test on the PS5 does anything change? If not, try disconnecting the monitor then run the test so we can see if the monitor's display modes are conflicting with the card

s

[fiery mason]

yep im using hdmi 2.1 and 1440p test fail too, will try disconnecting and see if it says otherwise

[fiery mason]

oh huh it works now, was unplugging the hdmi out from monitor and it shows 4k with vrr checked, enabled vrr from my monitor and it now support both 1440p and 4k, thanks

[past basin]

Huh. Glad you got it working!

[hushed heath]

so turns out, I just had to replug in the capture card to my PC

[past basin]

Well at least that was an easy fix. Glad to hear you got it working

[hushed heath]

[misty rover]

so i have my elgato hd60s+ connected to obs but i have very low fps and choppy audio is there a way to fix it also it was working fine earlier today

[past basin]

That usually indicates a USB speed issue - HD60 S+ doesn't always lock out on USB 2.0 like the other cards, it'll just perform terribly and have audio issues above 720p.
Check that it's in a USB 3.0 or faster port, that it's connected direct to the PC and not through hubs or any adapters, and that you're uisng it with the orignal cable (or suitable 5 Gbps / USB 3.0+ replacement).
If you run the card in 4K Capture Utility, that can also confirm if it's a USB problem.

[ionic lily]

To those with Dual PC setup, has anyone had an audio issue not outputting to the capture card? My stream pc isn't seeing active input from the 4k x. But the gaming pc shows the audio is active in windows sound setting (audio bar animated).

Monitor used: LG oled (S)
Audio input is set to HDMI, color range is same as input, input edid mode set to internal, and edid (internal) is set to default.

[lone crypt]

I find my capture card audio has to be “woken up” each time my stream computer boots.
I toggle the wave link stream mix off and on again on the game computer and then the stream computer sees it as normal on the video capture source in OBS.

Since it sounds like you’re not using wave link, maybe you can apply this theory to whatever workaround or other mixer you’re using.

[midnight swallow]

Has anyone else noticed the latest mcu 24.11.28 version for the 4k pro is defective, i flashed back to a previous mcu version and my capture utility and obs stopped displaying only a black screen when fed a 4k 120 fps signal.

[ionic lily]

I use wave link via SD+.

[lone crypt]

Ok then, no translation necessary; just do what I do!

[ionic lily]

Ty 🫡

[valid plinth]

I wanted to ask if I should set the properties to custom in OBS after integrating the capture card and set it to 60 fps.
I sometimes have the impression that the video source is jerky when the device is set to standard.

[lone crypt]

Sure, go for it.

[valid plinth]

The question was whether you have to do that. I've now set the capture card to my gaming resolution. So 1080P120. Unfortunately the HD60 X can't do 4k120 😏

[lone crypt]

You have to if you want to control the details of how it’s capturing.
Otherwise it will just do whatever OBS and the card decide are defaults.

Generally, you’d set it to your canvas resolution and frame rate. No need to capture more frames than your stream or record settings use.

[carmine patio]

Is there any specific settings i should use for Elgato 4K X in OBS properties tab?

[native briar]

Question: best recent release capture card for Xbox Series X Digital?

Since the Series X Digital is connected to my 4K tv, I want to capture its gameplay to my streaming PC

[valid plinth]

Even if I play in 4k120, I set the capture card to my screen resolution? In this case 1080P? Do I understand it correctly?

[stray cipher]

Hey guys have a quick question… bought the el gato 4K pro… hooked it up to my series x.. monitor is Asus Rog 32 Pgucdm 4k240 hertz monitor and for some reason the allow auto latency stays greyed out even though my monitor can support it. Have all the right hdmi 2.1 cables… i noticed when i switch the hdmi straight from my Xbox to monitor it turns on but when i put the hdmi from Xbox to in on elgato with the hdmi going from the out to the monitor it turns off…. Anyone have this issue before?

[lone crypt]

I’m saying set it to you streaming resolution.

[stray cipher]

👀😓😂

[warped ledge]

Is it in power saving mode? Via HDCP off?

[past basin]

This can happen if the monitor and capture card aren't agreeing on specifics for certain features. Try changing the EDID input mode using 4K Capture Utility on the device tab in settings. I'd try display first, then Internal to see if either of them allow for the ALLM option.
That said keep in mind that Automatic Low Latency Mode isn't needed if you set the monitor manually to a low latency mode.

[past basin]

First report I'm seeing of any issues with it - did you try adjusting the EDID input modes once you had the new firmware updated, in case the default was changed in the update? Beyond that, it sounds like a question for #official-tech-support

[past basin]

Defaults are fine unless you hit specific problems or are trying to achieve something specific. By default it'll try to match the source signal on most options.

[past basin]

Are you looking for an external or internal capture card? 4K X and 4K Pro are the current two flagship cards

[stray cipher]

I don’t think so i believe not because im able to do remote play from work and i think power saving mode has to be off for that

[stray cipher]

Ok I’ve been playing with that and it still greys out… but then I’m not sure if my monitor is already in auto latency mode…. My monitor says it has variable refresh rate on…. But i noticed on the Xbox variable refresh rate and auto low latency are two different boxes.

[past basin]

ALLM and VRR are to different things. ALLM just turns on gaming or other low latency mode that turns off extra image processing on the monitor - nice for movies, but adds latency so you don't want it for games. VRR actually changes the refresh rate to reduce risk of tearing (similar ot VSync bu it's the display that changes instead of the GPU so there's no buffer latency)

[native briar]

External

[stray cipher]

Bro ur a life saver!!!! So basically im stressing for no reason huh? lol … so for console gaming its just better to have the ALLM off then correct? Should i turn off variable refresh rate to or keep it on

[past basin]

I wouldn't say better, but it just puts the monitor into gaming mode. If you do that yourself through the menus it's the same net result.
You can try with VRR on - in some instances that may make recordings a bit jittery (varies from setup to setup and the VRR range of the monitor), but it's a nice to have if it works okay on your setup

[past basin]

4K X is Elgato's highest end external at the momen then. Can do 4K60 in NV12, and up to 4K144 in MJPEG. That's SDR thoguh - if you need to record HDR it can pass through HDR at those specs but will only record HDR at 4K30

[stray cipher]

Ok that’s makes sense!! Is there any benefit of just turning VRR off for console gaming? Or would it be a plus to just leave it on

[past basin]

Depends on the system. Personally I usually turn it off to prevent the potential jitter from changing refresh rates on the fly, but best bet is test it out on your own setup - if your recordings are fine with it on, it can be nice to have on th emonitor

[native briar]

Can it downscale to 1080p60 with ease ?

When setting it up in OBS ?

[stray cipher]

U know what i actually have noticed that when im playing my screen sometimes goes black for like 3-4 seconds and comes back on… i was wondering if that was because of the vrr

[past basin]

OBS has multiple options for downscaling, yes.

[past basin]

It can be if the monitor goes outside the supported VRR range for the card.

[native briar]

Tysm much appreciated. So it’s generally the same as my 4K60 Pro MK.II, just more updated/ for consoles

[past basin]

It supports HDMI 2.1 if you need 4K120 passthrough, but yeah, it's just a newer generation of the current cards for the most part

[native briar]

Word, and is it okay to use a 3rd party Longer Hmdi cable connected to it?

[past basin]

Yes, but keep in mind the higher the HDMI version the less distance it'll go. HDMI 2.1 at full 4K120 might only get you 10 ft on a standard passive cable, so depedning on what you're working with you might need a more expensive active cable

[stray cipher]

Mmm ok ok i think i need to go back and do more research on this monitor i won it from my job lol its suppose to be top 4K OLED out their i just want to make sure im taking advantage of all the best settings for my setup

[past basin]

Good luck! Remember though, at the end of the day, the best test results are going to be the ones you do yourself with your own gear.

[stray cipher]

Mmmm and what do you mean by that? Like meaning just testing every thing out to my own personal liking settings wise?

[warped ledge]

Yeah, exactly what he meant.

[past basin]

In particular VRR - try that on and off and see if it has any effect on your recordings. If not leaving it on might make it look better to you

[stray cipher]

lol thank you sometimes stuff goes over my head 😂

[stray cipher]

When u say recordings u mean like my VODS after i stream? Or how it looks while im streaming and gaming

[sleek granite]

my HD60 S+ acts like its on but then says elgato no signal on my computer anyone know how to fix this??

and no capture devices found

[warped ledge]

did you update anythig recently?

[sleek granite]

Built a new pc

[warped ledge]

did you update the BIOS/Drivers?

[sleek granite]

I did

[past basin]

Any kind of recording, local, VoD, stream, etc.

[warped ledge]

try a differnet usb 3.0 port.

[past basin]

If the port doesn't help, if you're getting no capture devices found and just rebuilt the PC make sure you didn't swap out the cable with a charge only cable. Passthrough works on the card as long as it gets power and some USB cords are power only.

[stray cipher]

Thank you bro!!! 🙏🏽🙏🏽🙏🏽

[midnight swallow]

I did, it only happened when the devices attached to it was in 2160p / 120hz modes (both ps5 pro and xbox series x refused to capture and showed only a black screen in obs and in 4k capture utility), the passthrough still worked perfectly too so, flashing back to the previous firmware restored normal operation.

[dire estuary]

Hello

I was recently given an HD60 Pro from a friend to help with my content creation and streaming. Only problem is that he lost both long and short brackets for it, and I can't seem to find a replacement bracket for it. Can anyone help me please?

[lyric merlin]

hello HD60x just bought it and it also came with a chatlink wire. so i have a problem with getting audio. the headset that i have is a A40 with mixamp. can anyone help me.

[lone crypt]

If there are parts available you’ll find them here.

https://www.elgato.com/us/en/s/spare-parts

[lone crypt]

If you describe your issue with detail, we can try to help

[craggy relic]

is this capture card any good for ps5 streaming

https://www.bestbuy.com/site/elgato-4k-x-4k144-hdr10-external-capture-card-with-hdmi-2-1-for-ps5-ps4-pro-xbox-series-x-s-xbox-one-x-s-pc-and-mac-black/6570417.p?skuId=6570417&extStoreId=1441&utm_source=feed&ref=212&loc=21178452382&gclsrc=aw.ds&gad_source=1&gbraid=0AAAAAD-ORIjUcSlwkdBGZZJpuKGs9_rgQ&gclid=Cj0KCQiAq-u9BhCjARIsANLj-s02iRYExOxrHxWq_fTgFmdZ-jtNaG5NHUU-TkdC_wDI4nD34Q4Yi1QaAkYVEALw_wcB

[split cloak]

My screen flickers while Im playing games only. How can I fix this?I have a 4k capture card and using a dual pc setup. (HDMI IN - gaming pc HDMI OUT - streaming pc USBc - streaming pc)

[lyric merlin]

so i want to stream off 2 pcs and so i have one hdmi going to my gaming pc to the hd60x and nothing in output due to it caping my hz so to get audio i had connected my headset to the mixamp and chatlink plugged into mixamp "stream" then goes out to the plug in for audio hd60x. i had audio like 6 days ago and now nothing at all.

[lone crypt]

Using the mixer feature of your headset is probably the easiest way to get audio to your ears and the capture card at the same time, since you don’t have an Elgato audio device to use wave link with.

Unless something has changed with your mixer, the capture card settings might have changed: make sure it’s still set to use analog audio. Maybe it got switched to looking for audio over hdmi

[lone crypt]

The hdmi out is meant to go to a monitor for passthrough, usually when capturing a console.
The usb on the capture card should be attached to the stream pc, not hdmi.

Are you mirroring your main display to the capture card? It should appear in windows as another display, and then you set it to duplicate the main display.

[split cloak]

It doesnt detect a second display??

[lone crypt]

Probably isn’t powered up.
Again, your description of how you set it up is wrong.
USB should be connected to streaming pc.
HDMI input should be connected to gaming pc GPU

[split cloak]

USB should be connected to streaming pc.
HDMI input should be connected to gaming pc GPU

this is what I currently have it set to

It is also displaying a blue light on the device so I guess It has power

It powers my gaming display. it works as normal... it only flickers when Im playing games

[lone crypt]

Can you explain “it powers my gaming display”; are you running the display in passthrough?
Which capture card is it?

[split cloak]

It is the external 4k capture card

I have set up everything as normal but had to skip this step because It never detected a second display

but everything was working fine

[lone crypt]

If your computer isn’t detecting the capture card as a display you can mirror to, then it’s not set up right. Don’t skip that step.

This might help. Not knowing the model you have is not a great start to figuring out what you’re doing wrong.

https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[split cloak]

oopss sorry I have the elgato 4K X

[lone crypt]

So, I’m still not clear about your setup.
You should have a display port or hdmi from your GPU to the display.
And then a second hdmi to the capture card…. Which is attached to streaming pc by usb.
You should be able to use the computer and game on the gaming pc and nothing looks different.
Am I getting mixed up between different users today?
You only use the passthrough if you’re using a console or something that can’t duplicate the main display to the capture card.
If you’re not set up this way, then change to this.

[split cloak]

this is currently my setup

[lone crypt]

Ok, your gaming display should be connected to your gaming pc GPU. And then a second cable (hdmi) from that same GPU goes to the input on the capture card.

You don’t need to use passthrough unless you have a console or something.
Passthrough is not an advantage, and in fact it adds a very, very small amount of latency.

[split cloak]

Ok thank you so much I will try this

[split cloak]

Might have to upgrade my GPU as I only have one Port

[lone crypt]

Really?! What GPU only has one port…..
Seriously I don’t think any exist

[split cloak]

I have more ports but they are not standard ports

Would these still work?

[lone crypt]

Those are all perfectly standard.
Those are DisplayPort. Technically a “better” port than hdmi. Or more versitile anyway.
My GPU has 3 DisplayPort and one hdmi.
I think yours is the same, by this picture.

I use the port 1 (which is DisplayPort) for my main display.
I have a second display on port 2.
And then the HDMI port goes to my capture card and is set as a duplicate of the main display.

If your monitor doesn’t have DisplayPort input, that will complicate things a bit. If the GPU only has one HDMI port.

Then, in that case we could revisit using the passthrough.
(Which should actually work)
I just want to try to work out the standard setup first.

[split cloak]

Im looking everywhere and I didn’t find any elgato display port cables… do you use any other brand ?

[lone crypt]

Any display port cable will work. Typically your monitor will come with one.
Mine did.
Elgato will supply the hdmi cable since that’s what the capture card uses.

[unique horizon]

what are the best settings here?

[lone crypt]

The ones that match your setup.
https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration

[unique horizon]

i'm using a dual pc setup with hdmi input and hdmi output in the capture card

i can't seem to duplicate the monitor if i have edid internal 1440p

[lone crypt]

With dual pc, you generally aren’t using the output (passthrough) since you can duplicate the main display to the capture card instead.
That guide I linked to shows what settings should be used. Generally it should be internal, I think. But follow what the page says.
Duplicating a display is usually pretty flexible since it doesn’t have to pretend to be anything; the GPU is happy to send the display as a duplicate.
Unlike a console where the card needs to pretend to be the monitor that is attached to the passthrough output.

[unique horizon]

ye, i have a 1440p monitor but when i do input edid internal 1440p, i can't seem to duplicate the monitor

[lone crypt]

Hmm so, not the most expert in this aspect of these, but if your computer isn’t able to duplicate the display, are you trying to send a frame rate which is out of range for the capture card?
Can your GPU scale the duplicated copy of the display to be within range?
For example I have my HD60s+ duplicated display scaled down to 1080p60, even though my main display is 1440p120

So maybe your frame rate needs to be reduced? I’m just guessing.
My card is usb so it doesn’t really use these settings anyway.

Problem could be something in your computer display settings, too.

[unique horizon]

i mean, i can easily duplicate if i have the edid internal on default or 1080p but 1440p isn't working

[lone crypt]

Ok that still suggests to me that maybe the signal is out of range. What’s the fps, and is it in range of the capture card at 1440p?

[unique horizon]

fps 🤔 do you mean refresh rate?

[lone crypt]

Frames per second. Yes

[unique horizon]

they are both 144hz

[lone crypt]

That should be in range…
Are you sure which model you have? It’s the mk2? There is some confusion around that since Elgato refreshed these and the naming is confusing. I think there is one newer think the mk2, but I might be mistaken.

Is it variable refresh rate? That might not work. I am guessing now. At the edge of my expertise on this.

[past basin]

4K Pro is the newer version of the 4K60 Pro Mk2. It supports VRR between 48-120 Hz if they have the latest firmware - however they're set to Display EDID, so if the monitor goes above 120Hz for VRR, it's going to cause sync issues.

I'd try setting the EDID input more to internal to lock it into the capture card's range if possible, or just disable VRR on the source to see if that helps.

Still reading back up but if this is a PS5 make sure you run the 1440p test mode. Even if 1440p is supported, the PS5 won't let you select it if you don't test first

Oh - Dual PC. When changing EDIDs restart both PCs. Sometimes the card and GPU won't sync up with a new EDID setting til both are reset

[north flame]

Hey all — I’m going a little crazy here. I purchased the 4K in-line capture card from Elgato and the ChatLink Pro and everything seems to be working great—except, now I no longer get any directional audio. Since I play first-person shooter games, this basically makes it impossible for me to use the ChatLink Pro since I cannot hear which direction footsteps are coming from.

Has anyone else run into this issue? I purchased a second ChatLink Pro to see if that was the issue, but I’m getting the exact same results.

My setup:

-PS5 Pro
-Elgato 4K Capture Card
-Elgato ChatLink Pro
-Shure SE846 wired headphones with mic
-Shure MV7 mic (for voice on stream)

Thanks so much!

[past basin]

None of the capture cards currently support more than Stereo. If you're using Virtual Surround that reduces to stereo like Atmos for Headphones, you can usually get away with it, but true 5.1 or 7.1 is a no go.

That said if you're pushing directional to the headset jack as stereo (since it's a stereo jack), it should get picked up. Chat Link is a passive cable and shouldn't affect the audio like that

You might want to check the PS5 audio settings - it might be reducing things.

Also in future you may want to be more specific with the capture card - there's 4K X, 4K Pro, 4K60 S+, 4K60 Pro, 4K60 Pro Mk2, and Cam Link 4K, all with 4K in the name, so "4K Capture Card" doesn't narrow down the model.

[lethal vessel]

4k60 not showing as selectable listening device for stream audio in the recording tab

I got the gaming pc set to clone screens for the stream pc but the audio listening (4k60) isnt selectable in sound settings

[past basin]

I'm not certain that is actually possible with the original 4K60 Pro. 4K60 Pro Mk2 only added it in the last couple driver veresions for it.

I think 4K60 Pro might only allow the audio through DirectShow capture

Though you may want to double check that with #official-tech-support - the original 4K60 Pro is a bit beforeI was really deep into the details on these cards

[lethal vessel]

This is the MK2

Ok with some sourcery its now working, just setting the resolutions across the board to work with each other.. Dunno wtf I did..

[past basin]

Glad to hear you managed to get it sorted out!

[vocal kestrel]

Im Having an issue with my audio after I upgraded to the hd60x. My audio is delayed sometimes it cuts off completely

When im using obs

[rich blade]

CAn someone help me get rid of this overlay on the HD Capture software? It is new lol, idk how it popped up

[warped ledge]

is this on a mac?

[rich blade]

Windows!

[warped ledge]

are you using Game Capture HD, or 4K Capture utility?

[rich blade]

Game Capture HD

[warped ledge]

there is a bar in your lower half that shows overlays, toggle it off. i think is somethign you just click on/off

[warped ledge]

if you can post screen shots, I can guide you. or we can VC.

[rich blade]

I got you! sorry for the delay

[vocal kestrel]

My current set up.
Ps5 connected to el gato 60x & my laptop for streaming.
Astro a40 connected through mix amp to the pc.
Using the steel series sonar app to control audio sources such as game audio discord music ect.
Prior to this I was using an el gato hd60s & I didnt have this problem. I could hear the game audio clearly with no delay.

[warped ledge]

try this

[warped ledge]

did you setup 2 sources 1 video, mute the video, and 1 audio input for the capture card?

[vocal kestrel]

Yea I have 2 sources one for the el gato & another one for sonar

[warped ledge]

no i mean the elgato to have 2 sources as I described

[vocal kestrel]

Not sure. Where would I be able to see that?

[lyric merlin]

so i just tried what you said and nothing at all worked. so i thought it would be my mix amp but its not i tried connecting another astro headset into the same input on my mix amp "stream" and my 2nd headset got audio. but whenever i connect it to the hd60 nothing works. could it be that i need a different size jack cable or my hd60x is messed up. lemme know thank you

[lone crypt]

If you’re sending audio to the analog jack on the capture card (instead of hdmi) you need to tell it that.
Use 4k capture utility to change the settings to use analog audio.

[wintry laurel]

Hello, so this is just a general question that I'm passionate about.. I'm looking in to buying this product: 4k60 Pro. (mby even mk.2)
But I'm not sure if it fits my needs. Right now I only play and stream with my PC. I don't own any console.

My idea was for it to do the capture of my gameplay, and if that's a option for me.
Can I still use e.g. xSplit for the streaming software?
Like just plugin it in my pc, and it should handle the load?

Sorry if this has been ask before, just very confused about this product, when it's not for consoles.

[lone crypt]

Capture cards don’t reduce load on your computer themselves. Your computer still does the encoding of the video.
The capture card adds a video input to your computer.
So it’s really just useful if you have another device, like a second pc or a console. Otherwise you can just use app capture in OBS if it’s the same computer. (Or x split or whichever app)

[wintry laurel]

Yeah, also the impression I got earlier when I just google around, but thanks for quick reply..
So if I want to do a dual pc stream setup, when I would need it right?

Just another idea:
What if I just buy a lower GPU, and did a dual GPU in my pc. Do you think that could work?

So the lower card would handle xSplit and the encoding of the video, and main card would handle the game?
I mean, could that be a thing?

[lone crypt]

I’m not sure that would work.
The load from encoding is basically zero on the GPU since they have dedicated silicon to handle that anyway.
The only small load is running the compositing app. Most of the time this will be less than 3% cpu/gpu.
It’s really not an issue. You should just try it.

If you get set up and actually do what you want to do and find you need to offload the video then I think you’ll find a second pc is the only way to actually do that.
But most people don’t need to offload. It’s a pretty specific need.

Thinking about that second GPU…. Yeah maybe that would work, I’m not sure.
But again, the encoding silicon on your first GPU would just be going unused in that case, and you’re using the same cpu to run the app.

Yeah, I think I’m right that it would be very hard to notice the difference.

[wintry laurel]

Yeah okay, was not sure myself.. Like the idea of just having main hardware to handle game to get most fps and not lag.
But atm it's not crazy for me, it was on my old hardware. Just an idea. Nice to run it by another person as well.
I do run a i9-14900k with rtx 3090 ti. So it kinda works, but I did upgrade to 1440p so lost around 120-140 fps from that alone. xD

[lone crypt]

But again, the encoding silicon is totally separate from the 3d engine.
You can max the encoder (which would need multiple 4k video feeds, in the case of a 3090ti) and still have zero impact on the 3d engine. They are separate chips.

Or separate sections of the same chip…. But it’s separate.

I use 2pc because I play VR, so my GPU encoder is already being heavily utilized sending video to my headset.

[wintry laurel]

Oh okay, good to know with the chip. 🙂

[lyric merlin]

I just tried it didnt work.

[thick trellis]

can someone explain to my what would be the best way to configure a 360hz 1440p monitor with the 4k pro?
really confused and dont know how it would work since it dosent passthrough 360hz
i know cloning is a thing but im afraid i will have screen tearing (pls tell me there wont be) since the monitor will be at 360hz while the output is 240hz 1080p or 1440p 120hz i guess.

only need this for streaming in obs in a dual pc setup

[lone crypt]

Sorry to hear that.
Need more detail, though. What didn’t work?
If you’re having an issue we need a full rundown of your setup, connections and settings.

[lone crypt]

If you are duplicating your display, your GPU can scale it to whatever your capture card can use. At least nvidia control panel can.
My display is 1440p120 but my capture card dupe is scaled to 1080p60 to be in range for my card.

[thick trellis]

do u not get screen tearing?

[lyric merlin]

I went into the 4k capture settings and changed it too analog . So when i first got it i would have chat link pro plugged into my mix amp into the stream aux it had . And it will get audio but the audio would come in as a microphone. And it will stack my gaming pcs audio and mic audio together in obs . But now its not getting anything . If theres any way i can do another way of getting audio i can try it . Is there any settings that you would like to see or lead me to what can help me and you figure this out .

[lone crypt]

No, capture is smooth.

[lone crypt]

So your mix amp, that’s to do with the headphone system you have, right?
I can’t really speak to that.
But if you send the audio mix into the analog port on the capture card, then you set the capture card to analog audio mode in 4k utility. Then OBS will get the audio mix you’re feeding to it… all on the capture card source.

If that’s not happening you could try adding an audio capture source in OBS and also select the capture card for that.

But the point is if you are using an analog sound mix into the port on the capture card, that’s when you need to switch the audio setting.

But in case I’m misunderstanding your setup, If your audio is already in the pc then there is no reason to send it back out to the capture card.
Just use the audio mix from whatever sound mixer you are using.
Elgato’s solution to audio mixing is wave link. If you’re not using that, and can’t figure out how to send the mix you’re hearing to OBS, then this might be a question for whoever makes your audio mixer.

[thick trellis]

u using a hd60s+?

actually

and ur downscaling from 1440 to 1080 no issues

[lone crypt]

Yes, hd60S+
At first I was just using default settings and it was working, but the card was seeming to read the video strangely and I realized that it was getting 1440p60 which is out of range. I think the card was actually oversampling it at 2160p30 since it doesn’t have a 1440p input resolution. and the weird way I wasn’t smooth was my clue.

So anyway, I went to nvidia controller panel and set the duplicated display to be scaled to 1080p60 and set to scaling to be done on the GPU.
And then it’s perfect.
And it doesn’t seem to care what my main display refresh rate is, but I use 120 so it’s evenly divisible.

[sullen stag]

Hello. I'd like to know if my hd60s + is compatible with my sceptre C32 monitor? Since I got the monitor the pass though has no signal on mt monitor. Feel free to pm me with any information. Thank you

Oh before you ask yes everything works

[lone crypt]

The capture card doesn’t know anything about which monitor is connected to its passthrough output.
I’d say it’s Either a problem with the monitor, or you’re sending it an out of range video signal.

In other words, if it works with a different monitor, then you’ve isolated the problem

[sullen stag]

I've found things about how it only supports 60hz so I also set the monitor to 60hz still nothing. But when I reconnect to the old Emerson tv I was using it works fine so the card itself is ok. Just wondering if maybe I should get a newer card? This one still works good just not with new monitor. Reason for changing monitor was picture quality.

[lone crypt]

Yeah I imagine it’s some quirk about that monitor and the signal it’s getting.
The hd60S+ can accept signals outside of what it can capture, but 1080p60 is the highest 60hz res it can use.
If you go higher res it will only do 30hz up to 2160p.
And it doesn’t seem to have any 1440 resolutions, so after 1080 it just goes right to 2160p30.
I wonder if the resulting signal is not compatible with one monitor but is with the previous.

Newer cards like 4k x can do tons of resolutions and much higher refresh rate and lots more passthrough flexibility.

[sullen stag]

Will the 4k x be compatible with ps5?

[lone crypt]

Yes of course!
(But so is the hd60S+, if you’re recording at 1080p60)

Here is the product comparison

https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[warped ledge]

I have a video in #1291136160676188172 that can help

[earnest storm]

Device: Elgato HD60
Software & Version: Unsure, likely the latest from the website
Windows/Mac Version: Windows 11 Home 23H2
Console/Dual PC: Nintendo Switch
PC/Mac Specs: AMD Ryzen 7 5800X 8- Core Processor 3.80 GHz, 16 GBs of RAM
Monitor/TV Model: Dell, AOC and Planar (Maybe the logo is gone)
Are you using the cable included in the box? (Yes/No): Unsure
Question/Issue:
Hello!
I'm using an HD60 Capture Card and using OBS to stream. I've heard that there's a way to listen to your game audio through OBS but I've been having an insane time trying to figure it out.
I am trying to listen to my game audio through OBS so I can hear my stream audio sounds that are redeemed through by my audience.
If I choose the Monitor and Output the Video Capture Device in the Audio Mixer there is an incredibly heavy delay.
I've restarted OBS. I've gone to my sound device settings -> Recording -> Properties -> Listen -> Listen to this device but the only device available is the Elgato Sound Capture. There doesn't seem to be anything actively capturing just the audio through the card.

[vocal kestrel]

Thanks

[lone crypt]

Are you just trying to hear it to verify it sounds right? Or are you trying to play the game with the audio through the OBS preview?
There will always be some latency in the OBS preview so that’s no recommend to play games with.

[earnest storm]

I'm trying to play the game with the audio
What do you suggest then? I'm very confused because I see streamers do it all the time where they hear the sounds on their PC while playing console games

[lone crypt]

It’s all very easy when you have a mixer, like wave link (elgato’s solution)
Generally what you need to do it use the listen to this device on, to have your capture card be listened to on your pc headphones or speakers.
That should be slightly less latency than running it through the OBS preview.
But yeah the real answer is to route audio with a mixer like wave link so you can balance it all the way you want.

Or….
Using the passthrough output from the capture card to a tv or monitor. So it’s just like playing your console on a tv, but the computer is recording. You’re not listening or watching the computer so the latency there doesn’t matter.
The passthrough is almost zero latency.

[warped ledge]

This, would be the ideal for 0 latency, and it they are using a headset to console whole other thing via chat link/pro.

[orchid tide]

Device: Elgato HD60x
Software & Version: n/a
Windows/Mac Version: Windows 10
Console/Dual PC: Dual PC
PC/Mac Specs: n/a
Monitor/TV Model: n/a
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: I am attemtping to stream to tiktok through tiktok live studio, while at the same time streaming to youtube, twitch, and youtube shorts through obs. I am unsure as to how to get my elgato to show gameplay on tiktok live studio and obs as when I try adding the elgato as a source on tiktok live studio, it won't work on obs and vice vesa. I tried importing the elgato's gameplay on obs then opening a windowed projector, as this is what i had to do with my facecam in the past, but it doesn't seem to work with the elgato. If anyone has advice I'd love to hear it, thanks in advance!

[lone crypt]

That capture card can’t be addressed by more than one app at a time.
The solution is to let the Elgato software create a virtual device which you can add as the source for OBS and other apps at the same time.

Download 4k capture utility and go forth!

[orchid tide]

Ah ok, I’ll try that out today thanks!

Also, I saw a video stating 2x 3.5mm cables with 2 group loop isolators would be adequate to connect audio between both pcs. My main necessity is having my mic work on my gaming pc and my streaming pc at the same time. Atm I have it setup but only my streaming pc can receive the mic audio. Is there a better way to do this?

https://www.youtube.com/watch?v=FVjEaSyp5RQ

[lone crypt]

I see this thumbnail and I have to chuckle…
Yeah, you’re into janky workaround territory when you try to do this without a mixer.
Elgato audio gear comes with wave link which is great.
An external mixer might be better if you’re meaning for a mic to go two places at once.
I guess it’s up to you if you want to try to deal with the workarounds needed to avoid doing it “right” (the easy and convenient way)

Ground loop isolators. You usually need one in every ground loop.
I guess if you made toe loops you would need two?

[orchid tide]

yes that's what he recommends, using 2 ground loop isolators. If there is a better way I'd be interested in learning more about it as this just seemed the most straighforward. I tried voicemeeter but because one connection is ethernet and another wifi, without some network changes I cannot use it. What elgato audio gear are you referring to? Wave link looks like a microphone with mixing capabilities although I could be mistaken? I can't afford to buy a mixer atm so just looking for a more budget way to workaround this.

And yea, I'd ideally like to be able to use my mic on my gaming pc and streaming pc as I oftentimes play with viewers in game chat.

[lone crypt]

If you aren’t wanting to buy anything then messing with voicemeter is probably the best/only bet. You get what you pay for there. It can work.
Usually you’d want to have the mic attached to one computer and then some software mixer (or the listen to, in windows) repeating that mic to the other computer.

Elgato wave devices (the usb mics, or the wave xlr to bring your own xlr mic) can use wave link which is a great software mixer where you can balance your various sound levels, add effects to channels to improve the mic, and have a separate mix balance for your ears and a stream mix for your stream, which routes to your capture card.

[clear glade]

Device: Elgato HD60x
Software & Version: 4K Capture Utility 1.7.15 (10334)
Windows/Mac Version: Windows 10
Console/Dual PC: both
PC/Mac Specs: PC
Monitor/TV Model: MSI G27C6PDE E2
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue:
Hi there, I‘ve got a question. I looked everywhere and tried almost everything to find a solution.
I bought a new elgato hd60x and I connected it with pc, ps5 and screen. Everything seemed to be fine and it actually worked but when I try to switch from my DP port (my PC screen) to HDMI (ps5 screen) it looses connection and it stays at the DP, no chance I can switch to my hdmi 🤷‍♀️
It‘s strange then without the elgato connected, everything works properly. I tried to find a solution but I cannot find any. I also tried to change the EDID settings but also this doesn‘t work. Has anyone got an idea, what this could be?? 😬

[warped ledge]

i was able to do this with wave link. my mic and game route over to my capture card via wave link stream, and i mute anything else on my gaming pc I don't want routed over.

[warped ledge]

there are no extras like a switcher or anything just the ports on your gaming monitor/TV?

[clear glade]

I can switch, but as soons as I do that, for example from dp to hdmi, the hdmi signal loses its connection and it automatically turns back to dp

[warped ledge]

can you turn off autuo switch?

set it to manual

via the OSD

sounds like automatic detection is on

[clear glade]

I‘ll going to chance the hdmi cable tomorrow, it might be that, but if it‘s not then I don’t know

[warped ledge]

doesn't sound like the cord, but the menu for your monitor

[clear glade]

Ill try that ☺️

I‘ll let you know if it worked out ☺️

[warped ledge]

let me know if everything works

[thorny cipher]

Hi, using HD 60 X on Xbox series x, and when setting audio output to headset and speakers, I am hearing double from people in my party, what do I do

[past basin]

How do you have it hooked up? HDMI? Chat Link?

[orchid tide]

Hey, so I tried downloading 4k capture utility, and it creates the ndi source which works on obs but there is no way to import it into tiktok live studio afaik. Do you know of any other workarounds to this?

Only thing I've been able to do to get both working is just add a window recording to the 4k capture utility and cropping but I don't know if it would look good in practice.

[lone crypt]

I’m not aware of capture utility having anything to do with NDI.

I don’t actually use that app so let just check.
What you’re looking for is virtual camera or some kind of virtual video device which can be selected as a source in recording apps

[orchid tide]

Yea, with stream link in capture utility it creates an ndi source which you can import into obs after installing an ndi plugin. This isn't an option on tiktok live studio as it's pretty locked down in terms of plugins and customizability.

[lone crypt]

Oh I see.
Sorry I didn’t fully understand how it worked.

Ah ok so, I think then what you should probably do is add the capture card source directly to OBS…. And then turn on OBS virtual camera…
That should be able to feed into other apps.

And if your other apps aren’t compatible with that either…. I guess your question needs to go to the developer of those apps.

Or, you get a different capture card which supports multi-app. Generally the pcie models are the ones that do.

[orchid tide]

Yea looks like I'm sort of out of luck, the virtual camera doesn't seem to work, but thanks for your help anyways I greatly appreciate it!

[torpid charm]

Anyone know any way to make the HD60x work on linux? It's plugged in, has a blue light, and OBS can see options for it. But theres no video coming thru.

[warped ledge]

Do you use Wave Link?

[warped ledge]

There’s no support currently for linux. You can maybe look at linux forums and see if somebody has sourced anything.

[thorny cipher]

@past basin HDMI, no Chat Link. I think it's an Xbox issue, I'm talking to their support atm

Unless I am missing something, it doesn't make sense to me how I would be hearing something twice if the output is set to headset and speakers, regardless of the Elgato being there or not

[warped ledge]

can you post a screen shot of your audio setup on your pc, and also in the Xbox Console please

[torpid charm]

Well thats pretty sad. But strangely as heckly... the device does work.... but only when plugged into my pc's front USB panels for some crazy reason.

[warped ledge]

Depending on the card, it may require 3.0 or 3.2 on the USB port for power and data and that might be why

[thorny cipher]

@warped ledge

[thorny cipher]

Without the Elgato connected, meaning it is completely out of the set up, I still hear double through my headphones when the party chat output is set to headset and speakers on Xbox. I'm pretty sure this means it's definitely an Xbox issue, and not an Elgato one. Thanks for the help though

[clear glade]

everything works now. Thanks a lot

[warped ledge]

Give me about 30 mins i dozed off

[warped ledge]

I can't see these.

[old venture]

Hello, i really need some help.
I've bought a Xiaomi Pad 6 to be able to stream my Brawl Stars content on Twitch. I've also bought the Neo Game Capture Card. The tablet support HDMI output. Even though, when i connect the tablet and the capture card on Streamlabs, it is wrote "No Signal" and the refresh rate drop to 30Hz instead of 144Hz.

I don't know what's going on. The issue it's due to the Card, the tablet, the adapter or something else (because the Neo Game Capture Card support Android Devices) ?

[orchid tide]

Has anyone else had issues where their elgato being connected felt like a higher delay then if they were streaming off their main pc?

In fact I ran some tests and it is higher, so I was wondering if anyone knows a way to fix this or could help me pinpoint what I’m doing wrong. I have an hdmi connected to my elgato into my gaming pc, and the usb from the elgato going into the streaming pc. I have some audio settings setup but on my streaming pc I just add the el gato as a video device.

[unkempt ingot]

Guys, just switched from Camlink 4K to HD60X and the problem with the Screen Colors of iPhone 13 is the same, is there any way to fix it?

[distant zephyr]

Hello! Is any one good with the elgato. 4K having some serious issues and need assistance . Thank you

[placid mica]

it would help if you were to explain the issues that you are having so that people know how best to address your concerns

[slow summit]

I am using elgato 4k and when I alt+tab on 2 PCs, the black screen remains and it comes late. How can I solve it?
Elgato 4K60 Pro MK2
I use obs

[lone crypt]

All 3 of you, we need a lot more detail in order to help.
Include a description of your setup and which devices it contains, exactly what your issue is, and troubleshooting steps you’ve tried already.
Please don’t assume we remember any previous conversations you had in this channel since a lot goes on in here day to day. (We might, but it’s helpful if you presume we don’t!)

[unkempt ingot]

.

[unkempt ingot]

☝️

I use a HD60X, iPhone with Lightning Port, Apple Original Lightning to Hdmi Adapter and OBS/4K Capture Utility.

And the yellow is kinda orange...

[lone crypt]

Ah.
I was under the impression that Elgato capture tech only worked with usbc iPhones and iPads.
Looks like Arcsane was thinking about bandwidth also. If it’s switching to a different color compression, that could explain it. I’m impressed it’s working at all.
If the screen mirroring looks good, why not use that? Apple optimized the compression for their protocol, apparently.
Or maybe it could be tweaked with a LUT to make the color match your expectations.

But yeah, quickly looking over this, I think those are the options I can think of. Arcsane is much more expert in this than me, and he didn’t seem to think switching to a different capture card would change much, so I guess that plays out.
Is iphone13 an HDR screen? In my experience with my phones and video from them, Apple doesn’t really set things up for compatibility with its HDR encoding, requiring me to use iMovie on the phone to export the video before it will appear properly tone mapped. (And same for frame rate, since it records variable frame rate but doesn’t seem to report that in the file headers, again requiring iMovie on the phone itself to re-encode anything captured there. )

[unkempt ingot]

Ok so I finally fixed the issue on iPad only with Type-C! To solve the colors you just need to change the Color Range to Expand in 4K Capture Utility and then go on your iPad into iOS Settings > Display, then a new tab about the Capture Card to switch from HDR to SDR will appear when is plugged into it.

[sweet gazelle]

Hello

i bought a elgato capture card for my birthday

and i set it up and my monitor is black

like its not decting anything

[past basin]

Which card did you get, and what are you trying to capture with it? Different devices can have different issues - eg, on PS4 or PS5 the most common one is if you didn't disable HDCP protection when you set it up, in the PlayStation's video settings.

[sweet gazelle]

ps5

i disabled HDCP and i got hd60 x i think

yes i did

and i followed a youtube tutorial

so the HDMI IN goes into my monitor the middle goes into my pc and the HDMI out goes to my ps5

[past basin]

HDMI IN goes to the console, HDMI OUT goes the monitor

[sweet gazelle]

ohh

i followed the tutorial and it says opposite

[past basin]

Which tutorial was that? If it's Elgato's I might be able to ping someone to fix that

[sweet gazelle]

this is so confusing

this has oposite for my elgato

like the HDMI IN is on the right hand side

[past basin]

Ah - yeah there's a hardware revision to the HD60 X line where that was flipped.

[sweet gazelle]

that was mys mistake i am so sorry

[past basin]

I've got one of the older ones that looks like that

[warped ledge]

Hdmi in is going to connect to your console or gaming PC, out is going to be to your gaming TV or gaming monitor

[sweet gazelle]

ok so just confirm

HDMI IN is console

HDMI OUT is monitor

[past basin]

yep

[sweet gazelle]

middle is pc

[warped ledge]

Correct

[sweet gazelle]

ok so im sorry

[warped ledge]

The USB-C connects to your streaming PC

[sweet gazelle]

yes

[warped ledge]

No worries, that’s why we’re here to help

[sweet gazelle]

i wanted capture card since christmas but i finally got it 3 months in for my bday

[warped ledge]

Sorry @past basin

[past basin]

All good

[sweet gazelle]

why was the options flipped anyone know?

[past basin]

There was a revision to the internal hardware, so it's likely the other layout just worked better for connecting the changed chipset inside.

[past basin]

Is it in a USB 3.0 port on the PC and using the original cable? Most of them have blue (or red) plastic inserts, or are labeled as 3.0 or SS

[sweet gazelle]

wait with this capture card thing can i still see the main ps5 screen on my other monitor more than pc?

[past basin]

Yes, if you're using the HDMI Passthrough via the HDMI OUT port

[sweet gazelle]

so the middle wire?

it has black end

not blue

[past basin]

The USB-C cable in the middle has a black connector? This is the wider USB-A end going to the PC you need to check

USB-C connectors are almost always black, but the USB-A plug side is often colour coded

[sweet gazelle]

wait i am so lost

sorry if i sound dumb

yes i see the blue usb ports

is that 3.0?

[past basin]

All good - first thing, is this the original cable that shipped with your HD60 X? And is it plugged right into the PC, no hubs or adapters?

[past basin]

If the ports are blue, they should be at least USB 3.0 speeds, yes.

[sweet gazelle]

i got it working but for some reason i cant see it on my monitor

it showing HDMI 1 but blackscreen idk

[past basin]

What resolution is the monitor?

4K? 1080p?

[sweet gazelle]

1920 x 1080

[past basin]

Yeah, for some reason you're getting 4K from the PS5 so the monitor can't handle it

[sweet gazelle]

it 60 hrz

[past basin]

Can you go into settings (gear icon in the top right), under the device tab, and try changing Input EDID mode to "Display"

[past basin]

device tab at the top there

[sweet gazelle]

it just keeps turning off my monitor

idk

but it worked before when i just put the HDMI monitor to ps5

is it hdmi fault?

[past basin]

No, you can see in the pic you sent there that the source signal is 2160p, if you have a 1080p monitor the PS5 is sending signal that's too high for some reason. Seeing the Input EDID can help that because it'll make the setup use the monitor's supported display modes instead of the capture cards'

Yeah, that's what is should be. If the source at the top right is still showing 2160p after setting that run the 1440p support test on the PS5 - it's the quickest way to tell it to redetect things

[sweet gazelle]

i click apply and saying this

[past basin]

yeah, source signal from teh PS5 is still in 2160p / 4K. That's too high for the monitor. Run the test mode in teh Ps5 video settings for 1440p or reboot the console

[sweet gazelle]

i restarted my ps5 and saying 2160p

[past basin]

Try setting the PS5 resolution to 1080p manually

[sweet gazelle]

should this be 1080p?

[past basin]

Not right now, but we may have to come back to that

[sweet gazelle]

when i change it to 1080p it changes the sauce to 1080p

[past basin]

Does it show up on the monitor after that?

[sweet gazelle]

ok is this settings display

let me check

nope its black and flipping through the other imports

[past basin]

try turning off 120Hz mode and Variable Refresh Rate on the montor. HDR too, if your monitor doesn't support it

[sweet gazelle]

it doesnt let met do any settings its very weird samsung

i wanted to upgrade to 120 hrz one but i didnt know what to get

ok i turned 120 hz mode off my ps

[past basin]

Sorry that should have been on the ps5 not the monitor

[sweet gazelle]

and turned my ps res to 1080p

oh

i fixed it

there is like small delay but i did fix it

[past basin]

delay on the captured screen on the PC is normal but should only be like 2-3 frames behind. If you see it on the monitor put it into gaming mode if it has one

[sweet gazelle]

do you know how do i like put elgato to my obs

it looks all pixely on my elgato is that cause my pc is rubbish?

it shoes this on obs

[past basin]

There's a guide for that at https://www.youtube.com/watch?v=27fYbUln-Vg
Is it pixely in preview too or just recordings and streams?

Also make sure you're not running 4K Capture Utility and OBS at the same time

[sweet gazelle]

in preview i not tried to stream or record yet

do you know how to hear audio @past basin ?

i dont hear it anymore when i closed 4k capture utilit

[past basin]

through OBS? In the advanced audio settings (gear icon on the audio levels panel) set the card to monitor and output in the monitoring options

[sweet gazelle]

im getting like static sounds in the audio through obs but i wasnt getting that throught the 4k thing

must be a bug on myside

[past basin]

you can try muting the card's audio entirely then add it again as an audio input capture (and set the monitoring again)

That can resolve some OBS audio hiccups with the card

[sweet gazelle]

so i re add a video capture device?

source

[past basin]

No leave the video source, just mute in on that audio panel on the side, then add antoher Audio input capture and select the card again

[sweet gazelle]

idk how to add another audio source

[past basin]

At the bottom of the sources panel just click the + button, and choose Audio Input Capture

Then choose the capture card when you get to the option to choose the input

(Sorry for delays, I'm chcking in and out while I'm waiting on things at work)

[hot wyvern]

I am having the same issue

[hot wyvern]

Elgato works perfectly fine without obs open but as soon as it is open audio is crackling/static

[past basin]

Did you try the Audio Input Capture method mentioned above?

[hot wyvern]

yes i have @past basin

[past basin]

Is your OBS set for 48 kHz in the audio settings?

[hot wyvern]

it is should i try 44.1

[past basin]

You can but generally 48 is what you want

Any errors or warnings in the OBS logs?

[hot wyvern]

ok ive tried both and still the same

let me check

[warped ledge]

this is standard

[past basin]

Yeah, that's why I wanted to confirm that's what it was set at

[warped ledge]

wonder what audio devices they are using

[past basin]

Next thing I'd check is that Windows Audio Enchancements are not enabled on the card - that can cause different results with different apps.

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings where the levels are. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

[hot wyvern]

So in those sound settings devices under the playback tab have ehancement and spatial tabs but my elgato is under the recording tab and they have none of those options

[past basin]

That's fine then, means it's not applied to the capture card

[hot wyvern]

well im not sure what to do now

audio is fine when obs and 4k capture is closed so not sure what i could change

[past basin]

What do you mean the audio is fine when OBS and 4K Capture Utility are closed? Are you using some sort of third app to hear it? Also can you confirm issues with 4KCU too? Your original reply that you had the same issue was to someone who heard it fine in 4K Capture - I've been treating this the same way

[hot wyvern]

Oh I must have read his reply wrong

So I have my elgato connected to my xbox and then hdmi connected to my pc and usb c connected to pc

when i have my xbox on i can hear the audio in my headset thats connected to a mixamp connected to my pc

I have the listen to this device box checked for my elgato in the sound settings so it comes in with my desktop audio as well

[past basin]

Ah - make sure you DON'T have the card set to monitor and output in OBS then, it should be monitor off in the advanved settings, since you're monitoring through the Listen To tool in windows. You don't want that doubling up and distorting.

Aside from that, what specific model of capture card do you have at the moment?

In particular if you have 4K X, try it on another USB port. Preferably a slower 5 Gbps USB 3.0 or 3.1/3.2 Gen 1 i fyou can (this may require a USB-A to C cable or adapter of same speed).
There's some known issues with a set of ASMedia 10 Gbps USB controllers that can distort audio from 4K X. Quickest check is to try the card on a 5 Gbps port instead and see if the audio clears up

[hot wyvern]

Ok I have the monitor and output settings turned off in OBS

I have the 4k x model

Ok i have a usb to c connection with 3.1 ports on top of my case but plugging it in there im only getting a yellow light on the elgato

The only connection that results in a white to blue light is the usb c to the back of my motherboard

[past basin]

Try running USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) and check what the USB controller model is on the left (the green card, that has your 4K X listed under it)

Also what motherboard do you have? I know B450's use the same chipset rebanded for AMD

[hot wyvern]

I have a b450 tomahawk

[past basin]

Yeah that may be the issue then. If you can get a USB-C to A cable or adapter you can try it in a 5 Gbps port and that'd confirm

Since it only affects the 10 Gbps port

[hot wyvern]

On the usb tree I am seeing the type c connection for the elgato under a AMD USB 3.1 controller

[past basin]

Yeah, it gets renamed for AMD

[hot wyvern]

Ok usb-c to A cable

[past basin]

I'd give it a shot. It does limit a few modes of the 4K X but should resolve the audio issue if it is what I think it is

[hot wyvern]

gonna try the cable now

[past basin]

Second chart here: https://e.lga.to/4K_X_Resolutions shows what works in 10 and 5 Gbps modes respectively

Note that hte cable has to be at least 5 Gbps / USB 3.0

[hot wyvern]

i have a couple of them ill see what works

[hot wyvern]

well i have tried 3 different c to a cords on every port and just yellow lights on all

only thing working is the c to c

maybe time for a new motherboard

[warped ledge]

have you tried this...

[hot wyvern]

I did all of that just now and still the same

I appreciate the help but I will probably just need a new pc

[warped ledge]

Just to ask another question, did you update your bios and your drivers for your motherboard?

[hot wyvern]

Yes to both

[warped ledge]

And your PC has a USB 3.0 port?

[hot wyvern]

on the case specifics (nzxt h500) it says there is one usb 3.1 on the back and 2 on the top

i tried a usb a to c cable on every port and the light stayed yellow on my elgato

the only time it turned to white/blue was with the usb c to c

[warped ledge]

It honestly sounds like the card isn’t getting enough power I would say reach out to #official-tech-support and see what they have you do

[bright grotto]

Does anybody know how to fix BSOD with a Elgato hd60s? When i start my PC while my elgato is plugged in i just get a BSOD, but after my pc starts new everything works as it should. It only happens at the first start of the day.

[lone crypt]

Do you have fast boot on?
USB selective suspend on?

[bright grotto]

no i just changed it 10 mins ago, no i dont have usb selevtive on

[lone crypt]

Is there a report on windows event viewer? Maybe a clue there

Like, why would it work the second time, if it’s not one of these temporary usb in the wrong mode issues?

[unkempt ingot]

Yo jnTracks, Vic & Arcsane. Got a reply from that YouTuber that fixed the colors on Lightning Port iPhones. I will paste the message. So the solution is to Update the iOS to Beta?

" You can connect your iPhone with Lightning to Mac and record in Elgato Software for better colors or you can try and manage them in Final Cut Pro or Adobe Premiere with color corrections but it takes time to fix and manage to make it the most accurate. The Elgato records in SD Color Profile so maybe you can find HD color profile settings somewhere online or ask ChatGPT maybe it can save time and help you faster. I started using Lightening or USB-C from iPhone to Mac and record in either OBS or Elgato Software. Sometimes this issues fixes itself on various iOS updates but haven't used any HDMI to Elgato in years so I can't be sure if now it's fixed. I used to update to Betas on iOS and that fixed the issues a few times. "

[past basin]

That does sound like the headache was the iPhone running in HDR and needing post capture conversion because the card was recording in SDR tonemapping mode in the end then.

Thanks for sharing

[unkempt ingot]

So what should i do? By the way he uses MacOS. I hope that is the same for Windows PC too.

Where to get HD Color Profile as he said?

[past basin]

No idea, he's editing it in the saved recording files

[unkempt ingot]

If i enable HDR Tonemapping in 4K Capture Utility it does not fix the problem!

[past basin]

It's enabled by default - even when using 4K Capture Utility with it disabled the app still does software tonemapping unless you set it for HDR recording

Seeing this would also require a HDR display

You probably want a LUT (lookup table) to load into OBS or something for the colour adjustment - they're manually tuning the colours based on their reply

[unkempt ingot]

I don’t know where to get that / how to make.

[eternal dawn]

hi hi, i got the elgato HD60S from a JP reseller and i have two quick questions

is there one of these i dont need?

the box said download game capture but the website said download 4k capture

i want to stream some switch capture later and i want to make sure, nothing looks fuzzy or anything right?

i just want to be sure i have the right settings n all idk

[past basin]

Game Capture HD is the older app, it was replaced with 4K Capture Utility. So you need one or the other, not both (though the older app did have some additional bits like Sound Capture that aren't included in the new one)

Once the drivers are installed you could also use a third party app like OBS

[past basin]

Looks about right to me

[past basin]

Sadly not something I've setup myself as I don't usually mess with HDR capture, I find dealing with it is generally a headache.
One of the other voluneteers may have an idea though.

[eternal dawn]

ok cool, so can i just uninstall game capture and sound capture?

i should be using game capture HD right?

[past basin]

Use the HD60 S

But yes, you can uninstall the Game Capture HD app if you're not planning to use it.

[eternal dawn]

awesome thank you so much, i was just confused cause i had two captures thanks to being told to download both

[past basin]

Yeah, just a side effect of HD60 S being around long enough that it survived the switch to the new app so there's two sets of instructions. That question pops up every once in a while.

Good luck with it

[bitter pebble]

Anyone know why my HD60 s isn't letting my xbox one s display to it? I have my Xbox one s set to 1080 and my settings for my elgato are set correctly but it keeps saying 480p60 not supported. Anyone know why?

[past basin]

If it's detecting at 480 but set at 1080 try a new HDMI cable

[bitter pebble]

I have tried a few. But ill try a few more.

Using my PS5 HDMI cord and still saying it.

Xbox One S is set to 1080p as well.

Switched to the 4k app instead of the original elagto app and now its displaying at 480p

[past basin]

Does it work as expected with the PS5, and just having issues with the Xbox?

[peak crystal]

Good evening everyone, the Google Pixel 9 Pro can be used in conjunction with the Game Capture neo in white for streaming mobile games??

or it doesn't work

I dont know

[bitter pebble]

I don't have the PS5 plugged in. will check now.

[bitter pebble]

Says 1080p but getting black screen

[bitter pebble]

So im not sure why by using my HDMI splitter with my OREI HDCP Bypass lets it go to 1080p now.

[warped ledge]

it's more about custom on LUT's, and knowing how to make one, vs being specific in the table... Color Grading can be a thing too, and personally, I use somethig with color grading to make mine.

[foggy terrace]

Guys i bought elgato hd60x last week from amazon but im confused that how can i talk to ingame using mic, basically i use my ipad to stream on youtube of pubg mobile till now i was using discord to talk to friends in pc but i want to use ingame voice feature to talk to peopel how can i do that?

[glass pagoda]

my hd60 is playing through mic input b2 on voicemeter. all channels are routed properly never had an issue until after windows update

cant get elgato to single route to a channel

any ideas?

[wintry dome]

I just got an elgato chat link pro with an HD60 S capture card and i'm having trouble trying to get my voice in with the sounds with the party the type of headset I have is a Turtle Beach Recon 50. My friends voices will pick up but not mines.

[past basin]

Chat Link won't work to get your own voice because the console doesn't play it back to you. Chat Link only splits the console's audio out, since headset mics aren't amped (among other reasons)

You generally mix your own voice back in on your capture software with another mic on the PC

[past basin]

If that update was to 24H2, make sure you have all later updates too. 24H2 broke a lot of audio software at launch including issues with Voicemeeter. Failing that I'd either reinstall the app or reach out to a Voicemeeter community for help, and to see if anyone else was hit with that update.

[past basin]

Are you capturing the iPad with a computer, or capturing something like a console using the capture card in the iPad here?
Assuming the former you're going to have some issues iirc. I haven't setup an iPad in a while but there's no physical audio jack anymore. Added to that you can't capture a wireless or USB headset because it's a data connection not analog audio, means you're going to need an adapter for a wired 3.5mm headset, and something like Chat Link Pro, or someting like a USB mixamp to split the audio from the iPad. This often requires an additional mic on the computer, as Chat Link can't split a headset mic.

[wintry dome]

how can I capture it without an external mic like just using my regular mic do I just not use chat link or...?

[past basin]

Since you'd need an adapter for the iPad that can do a headset, not just headphone, you may be better off with a mixamp, or full mixer or audio interface there. I don't work with iPad capture enough to make a solid suggestion.

[past basin]

You'd need a powered solution like a MixAmp instead of Chat Link - something that can amp the mic and split the signal at the same time.

Assuming this is a headset mic you're talking about

[wintry dome]

yeah like the turtle beach i was talking about like is there a way to be able to capture my voice and my friends without the extra microphone situation just like clips on ps5 with ur voice and my friends for example

[past basin]

On the PS5 itself you can - through the capture card no, since the PS5 doesn't play your voice back to you to be captured. A Capture Card can only capture what it hears, and the console doesn't send your voice to it since the console only send the audio it thinks you need to hear. To work around this you'd need different hardware that can amp and split the mic, or a second mic on the PC to mix your voice back in.

An exception can be made if the headset has simultaneous dual mode - this is not common, but some headsets like Arctis Nova Pro include a base unit that lets you connect two devices at once (in the Nova Pro's case, one via USB and one via 3.5mm since it can't use both it's USB's at once). I'm not familiar with your specific headset but I'm assuming it doesn't have this.

[wintry dome]

my specific headset is the Turtle Beach Recon 50 what im tryna say is, is there a way for the capture card to like capture everything my mic, friends, game audio and stuff. On PS5 it can be able to do that capture everything at once without having to get an extra mic to playback your own voice. its so hard to explain I have no other way of putting this.

[past basin]

That's what I assumed you mean. As I said, No, it cannot do that. The capture card needs to hear something to be able to record it and the PS5 doesn't play back your own voice in party chat, so it's not there to be recorded.

If you don't want to add an additional mic to the PC to mix your voice back in you'll need additional hardware - something like a mixamp such as the Astro MixAmp Pro TR or Steelseries GameDAC gen 2 that can handle splitting the audio feed instead. Chat Link is an unpowered cable so it cannot amplify the headset mic, and doesn't have any electronics to mix the game audio and mic into one feed for the headset - all it does is split the amplified audio coming out of the console. You'd want a powered device like a mixer to be able to accomplish more and mix the headset's mic into a single feed you can capture with everything else.

The PS5 can do it with bulit in recording, because it already has your mic feed, and the software on the system can mix it in. But the PS5 does not play your voice back to you over HDMI or headset, so the Capture Card never hears your voice to capture to begin with.

[wintry dome]

Ahh okay preciate it then It was hard for me to expain it mb if i caused trouble

[past basin]

All good. The fact it can't capture mic like that without additional hardware trips up a lot of folks

[wintry dome]

Yeah I was hoping it would be much easier hopefully sometime in the future they can make it like that

[hot lagoon]

Hi I am new to OBS and Capture Cards and streaming in general. I stream my Xbox Series X by using an Elgato HD60X Capture Card into my New this year Dell G15 gaming laptop.

The problem I have is the game/tv audio coming from my Elgato into my Laptop is awful, distorted, glitchy, echoey and sounds awful. Do you know what I might be doing wrong please and how to fix?

Thank you

[lone crypt]

You may have the audio sources in OBS multiple times. OBS sets up some default global audio devices and if you have those assigned as well as the capture card audio in the scene, it could be doubling, and some could be monitoring also

[hot lagoon]

Thank you i will have a look at this later to make sure

[nimble moon]

Hello

Do I need a PC to capture the screen of my consoles?

[lone crypt]

Yes. And a capture device connected to it.

[glass pagoda]

why are there two

for the elgato

never had this issue

audio is playing thriugh mic

[unkempt ingot]

Hi. Is there any way to remove that 1-2 seconds delay from Elgato 4K Capture Utility, in order to be in real time?

In OBS there isn’t delay but the quality is worse than Elgato’s Software.

And what is that app?

[nimble moon]

Does it need to have a good GPU to capture at 1080p 60 fps? Or an UHD Graphics from Intel works?

[past basin]

Officially yes, most of the cards need a NVidia or AMD GPU with a hardware encoder on them. Unofficially many Intel integrated graphics have Intel's QuickSync Video encoder - though you'll have limited support for it in 4K Capture Utility (eg 1080p60 tops), so may get better results with third party apps like OBS Studio there. Mileage varies a lot when you don't meet the official specs for the card you're looking at though - you might have issues like not being able to run at the highest resolutions or some video options may not be available. If possible always try to meet the listed system requirements, otherwise if you hit issues it's a nightmare trying to figure out if somehting not working is an actual isssue or a result of not meeing the spec.

[past basin]

It generally shouldn't be 1-2 full seconds - even going over a half second would be excessive for all but the oldest models of card.
But there's not really much you can do with the apps running on different engines - on some setups 4KCU runs better, on others OBS Studio runs better. Other apps mielage may vary. This is part of why gaming capture cards have a HDMI out to hook to a second screen so you can play without the video processing involved in capture and avoid that delay

[past basin]

Did you check with the Voicemeeter community after? This is a software issue not a capture card issue, since it's your audio routing that's tripped up. If it was broken by the Windows update, reinstall the app to try to fix it, and if that doesn't work go through Voicemeeter support channels. The capture card can't play through anything on your computer without software so this is not a capture card issue.

[nimble moon]

Is a Mac good for this too?

Like the M4 Mac mini

Or the A16 Bionic iPad

[past basin]

a M4 Mini meets ther requirements of all the newer cards. What capture card were you looking into?

For iPads you need one with a USB-C port, that does USB 3.0 speeds or faster. The base iPads only do 2.0, but the other models with USB-C will work

So iPad Air, iPad Pro, even the mini.

[thick trellis]

u think getting a 4k pro might help tho?
or should i just wait for a new gen capture card

[past basin]

@thick trellis I wouldn't wait too much - capture cards always run behind the leading edge tech like HDMI and DP versions because they have to wait on those to get released before they can start work on capture. 500Hz passthrough might be two or more generations out, and 4K PRo only just came out last year.

It might help, but 4K Pro only goes up to 240Hz on passthrough at the moment, itself.

So you'd still be using a cloned setup

And if the tearing is coming from the configuration or GPU having issues with syncing the two feeds, chanigng the card won't help

[thick trellis]

im thinking that maybe the 240hz capture might help tho

since its perfectly devided

[past basin]

If it's the capture that's the hiccup and not the output maybe

But if you set to 480, 60 divides into it by an integer of 8, so should also be capable of tear free capture

though you may have to set the refresh rate on the card's virtual display on the gaming PC

Sicne it could default to something like 144 itself

[thick trellis]

i got some no name capture card right now that does 1080p60 so maybe its the capture card itself

i already got a second pc so i wouldnt mind thats the thing

[past basin]

If you're looking to go that way, with the sale on it's probably the time to try it

[thick trellis]

👀

[past basin]

But when you start getting into very high refresh rates, it can be really hard to figure out what's causing an effect like tearing since there's usually a lot of optimizations on the GPU , monitor and drivers, that can cause things to go beyond the basic "match the refresh rates to be wholy divisible" logic

Some folks also have better luck preventing tearing using the OBS projector method too

[mellow pumice]

i am having issues with my Elgato 4k Pro(firmware: 24,03,08(mcu:24,02,01)) windows pc. with a dual pc build. capture card is in streamin pc( ryzen7 3700x, rtx 3060 oc 16gb, 32gb ramm, 800 watt psu). " the issue" i run Obs or the Elgato capture software for a bit and then the image goes all wonky like an old crt monitor(image rolls) i have had no luck by changing resolutions.

[past basin]

Where you leave the card setup as a second monitor in Display Settings and use OBS on the gaming PC to capture the game and set it via Fullscreen Projector the capture card virtual display (requires some OBS setup, but since you're not actually encoding the video there it's pretty lightweight)

[thick trellis]

i just think that eliminates the point of having 2 pcs

ive tried it

and it works

[past basin]

Nah, you still do the actual compression and encoding on the second PC, you'ore just doing screen cloning on the first

[thick trellis]

is there no encoding actually being done?

[past basin]

For projector mode, not really no. That only happens for recording and streaming, projector mode just sends the video feed to the other screen

Virtual screen in this case

[past basin]

Check if your source has VRR enabled - that usually comes about from VRR timings not matching up from the console and capture card (or monitor). Sometimes can happen with a failing HDMI cable too

VRR is still semi-niche in that a lot of hardware has different ranges for it. I don't know 4K Pro's offhand, but the previous 4K 60 Pro Mk2 was 48-120 (20-120 with G-Sync iirc), so if your console and/or monitor VRR went oustide that, things could get odd

[mellow pumice]

2 new hdmi cables both 8k . i thought bad cable and still have problem

[past basin]

And VRR/FreeSync/G-Sync is off on whatever you'ore capturing?

about 90% of the time rolling screen like that is a Variable Refresh Rate issue.

[mellow pumice]

not sure where to look for that . the bypass image is no problem its only on the capture side

[past basin]

Yeah, monitor might have a different VRR range.
Are you gaming in fullscreen or borderless on the gaming PC? Borderless may sync better in some cases, in fullscreen g-sync and VRR would be set in the game's video options usually