capture-cards

[turbid bolt]

with the safe mode turn on i will able to turn off the hdcp with the ps5 showing video on the elgato hd60s?

[past basin]

Yes it should turn off HCDP while you're in safe mode and let you get to the video settings

I've never tired it prior to the initial setup, but I can't imagine any reason that wouldn't work

[turbid bolt]

then if i turn on the ps5 with safe mode the setup screen won't show up and i will be able to turn off the hdcp?

[past basin]

It boots into basically a recovery menu at the start

Again, never tried it before initial setup, but I expect it should work

[turbid bolt]

all right

i can't wait to i get my ps5 in my bedroom that will be a studio in my family's new house

@past basin thanks by the help

[past basin]

No problem, hopefully that works fine while letting you get into the setup process with HDCP off on the console. Good luck with it.

[turbid bolt]

i have 46 brl that is the currency on my country

i'm saving to buy the studio things

[indigo jacinth]

Trying to add my items and make it works

Stream deck neo

[dull cave]

Hey I’m using the hd60x and I’m using it for my ps5 why is it only collecting my party chat and not my mic

I have chat link pro

[lone crypt]

The chat link pro splits the audio signal coming from your console. Since your console does not play back your own voice to your ears, it does not capture your voice.
If you want stream to hear your voice you must attach a mic to the streaming computer and add that to the stream.

[dull cave]

Ohhh okay thank you

[dull cave]

Do I need chat link pro for Xbox or is that only for PlayStation

[past basin]

You can get Game Audio and official party chat on Xbox without it, but for in game cahts like proximty, lobby, and even on console discord you'd need a Chat Link

[willow tendon]

Does enabling low latency mode in 4K Capture Utility in Nvidia Control Panel Manage 3D Settings help at all?

[dull cave]

Can I hear my own mic without it?

[warped ledge]

you could try it, but usually internal on the EDID, or Display helps.

[past basin]

Kinda but not really. There's Xbox Mic Monitoring but that genereally doesn't get loud enough to be useful

Actrually outright no. Mic monitoring only works with a headset so the HDMI feed won't have it

[dull cave]

Ohhh

[kindred quest]

Hey guys! Can anybody help me with my 4k Pro PS5 -> PC streaming setup?

My current issue is that the passthrough on the 4K pro just isn't working at the moment. I have been using the 4K Capture Utility program to change the EDID and experiment with everything. But nothing seems to get it to work. My device settings are currently on:

• EDID Mode: Merged (I have tried Display and Internal)
• EDID (Internal): 1080p

I can see the live feed in the program and it comes through on OBS, but with the latency it's not ideal and quite annoying to play with and ALLM doesn't work either, PS5 says "Your TV doesn't support ALLM", which also makes no sense when the 4K Pro says that it does support it 🤷‍♂️ .

I have checked all of my HDMI 2.1 cables, and they all work fine, when directly using them with the PC and/or the PS5 to the monitor, but it only stops working when using the Passthrough. I get no signal on my monitor. Does anybody have any idea on what I could have gotten wrong?

[past basin]

The ALLM thing might work if EDID is in Display Mode - but it's not usually required if you put the TV in gaming mode (or whatever it calls it's low latency mode), anyway - Automatic Low Latency Mode just does that for you, so it's not a terrible loss if you can't get it working. Best best it you do want it ot though is run the setup in display mode and run the 1440p test on the PS5 to force it to redetect modes. It's not uncommon for passthrough devices like capture cards, or even AV receivers to mess with ALLM detection.

[warped ledge]

does your TV have ALLM?

[balmy matrix]

still need help with this

[past basin]

First thing to do there is narrow down if it's the card or an issue with OBS's config for using it. Does it lock up if you're using 4K Capture Utility instead?

[balmy matrix]

i haven't tried, i guess i should try that and then report back?

i can do that

[past basin]

It'd likey save a good chunk of time by narrowing down where we need to start looking

When you run it check in the settings under device for firmware updates too

[willow tendon]

Does anyone know how to fix screen tearing on the Full Screen Projector on OBS with the Elgato 4K Pro?

[past basin]

Tearing is usually a mismatch between your capture fps, and the refresh rate of the source.
Eg, you want it to be wholely divisible. If you're capturing at 60 FPS, use 60, 120, 180 or 240 hz for source usually so you don't get captures on partial refreshes. For example if you're using 144 source and capturing at 60, you get 2.4 refreshs for every frame captured, meaning that you're getting part of an old frame and a new one on the third capture, which shows up as a tear.

So check that the cloned output for the card is set to a matching refresh rate in Windows

[willow tendon]

by refresh rate of the source do you mean the elgato or the actual display?

ohh gotcha

So the Base Canvas, Elgato FPS, and Monitor Refresh rate all have to be the same?

Do the Base Canvas and Monitor Hz have to be 59.94 or can they be 60?

[past basin]

The virtual display on the gaming computer, assuming this is a cloned setup.

They can probably be 60

[willow tendon]

ah its only dual monitor

[past basin]

Ah, if the card is hooked up to one of the monitors with the HDMI OUT port for passthrough you'll have to change the monitor refresh instead, likely

[willow tendon]

i actually only have the HDMI IN port plugged up

nothing is in the HDMI OUT port

[past basin]

So it is a cloned display setup then?

[willow tendon]

i thought dual pc setup is cloned

unless I have them mixed up 💀

[past basin]

Wait sorry, you're using OBS to clone, so technially you're an extended display setup, with software cloning

Frogot that bit, sorry it's late here

[willow tendon]

oh no you're good im not great with the terminology myself

[past basin]

PC can be cloned, passthrough or extended. The first two are more common. Passthorugh is less commong if you're working with higher refresh rates, since cloning can get you around some HDMI limits

[willow tendon]

but yeah I have OBS on my right monitor and then fullscreen projecting it onto my left which is where I'm playing

mm

[past basin]

But if you go into Windows display settinsg, you'll see the Elgato there (on the gaming PC). Go to the advanced properties for it there and set the refresh rate

(Nvidia control panel can also do it iirc)

[willow tendon]

I'm not sure

isn't the Elgato a camera?

[past basin]

It'll be a camera on the Streaming PC

It'll show as a display on the gaming PC

[willow tendon]

it's all one PC

two monitors on one PC

with the Elgato in the PCIE x4 slot

[past basin]

Oh - this is a single PC setup? Are you only streaming the PC tiself?

[willow tendon]

Switch connected to the HDMI in and and nothing on the out

[past basin]

Capture cards aren't really any better performing on a single PC setup than software capture

[willow tendon]

yep

[minor verge]

Hey so I’m using an hd60x on my ps5 I want to get gameplay audio and have audio going to my wireless ps5 headset I have a chat link how do I set this up

[willow tendon]

yeah I'm completely fine with the input delay

but I really just want it stable more than anything

[past basin]

They mostly offer a HDMI input, there's no encoders or anything, so usually for a sinple PC you'd use something like OBS Game Capture to capture via software to reduce complexity

[willow tendon]

Yea OBS is what I'm using

playing through the preview

Or I've been playing through the preview

[past basin]

What I'm saying is you should just send the game to a monitor and capture via Game Capture, you don't need a capture card at all for single PC setup

[willow tendon]

The screentearing on it is the last wrinkle I gotta iron out lol

[past basin]

If you're going to use it, you have to fix the refresh rate though

[willow tendon]

Yeah but I want to be able to stream it on discord or have it on a window

which is why I'm on OBS preview

[past basin]

Discord has build in streaming though? You shouldn't need a capture card for that

Most games should also have the ability to run in windowed mode on their own

[willow tendon]

They do for PC games

not console games

[past basin]

You just said this was a single PC though and htat you're capturing games from the PC?

Are you also capturing a console?

[willow tendon]

Yea

[past basin]

Okay, that makes more sense then

[willow tendon]

The Nintendo Switch is in the IN port but there's nothing in the OUT port of the Elgato 4K Pro

yea sorry

[past basin]

Switch should be 1080p60 at max anyway, shouldn't be too much in the way of tearing. Check your monitor is set to 60, 120, 180 oe 240 for best playback I'd say to start with

[willow tendon]

Does it matter if the Monitor is at 4k?

[past basin]

Having the headset attached mutes the console's HDMI audio out, and you can't capture a wireless connection so you 'll need to run the headset in wired mode and use something like Chat Link Pro to split the audio coming from the console's headset jack on the controller.

[willow tendon]

Like these are fine right?

[past basin]

It shoudn't - OBS should handle the upscaling, though it might not be the prettiest upscaling

There, but also the Windows Display Settings

[willow tendon]

So all 3 have to be 60fps? Base canvas, Elgato, and Monitor refresh rate?

[past basin]

Whichever monitor you're playing on with the projector should have the refresh rate adjusted.

[willow tendon]

gotchaaa

alright I'm gonna try that

thank you so much

[minor verge]

I do have the chat link cable

[past basin]

Good luck! hopefully that's all there is to it

[past basin]

In that case take the aux cable that came with the headset (should be a TRRS one, that has a 4 connector plug - identified with 3 black bands), and wire up the headset. Plug in the Chat Link Pro to the controller, headset and capture card, and using 4K Capture Utility, set the capture card to Analog audio mode in the device section of the settings

[willow tendon]

just tested it on 60hz for the monitor and somehow its screen tearing even more

should I turn on hardware decoding?

[past basin]

You can try it

Does recorded video also tear?

[willow tendon]

yea hardware encoding is still tearing

im not sure

but I'm neverg onna use it though

[past basin]

What console are you recording from? And does it have 120Hz mode on?

[willow tendon]

Nintendo Switch and its only capable of 60fps

[gusty coyote]

are yall having issues right now?

like globally?

because this software has never been this bad

i thought it was my computer but the software is crashing and any edits lead to a blank screen. my audio settings are also getting messed up

[zinc raft]

Questions about Epoccam for anyone here who can help.

1. There is a massive delay when I connect on wifi to my pc and my pc is no where near maxed hardware wise?

2. How can I control audio in obs? I added "el gato virtual cam" and opened camera hub but no luck with getting an audio slider to appear in the mixer section on OBS

Any help is appreciated!

[lone crypt]

1, Wi-Fi has latency. As does the transcoding your phone and the computer are doing to convert the video, send it, and then decode it. You could see if the latency is any lower over usb.
2, make sure the mic in enabled on EpocCam, but then that’s an OBS question, but I’m pretty sure there is a tic box in properties of the video capture source to control audio with OBS.

[zinc raft]

Usually a tic box for browser sources etc but not for the camera

The latency doesn't make sense to me though because on my much weaker pc I use for a different setup the latency is almost 0 but on this PC with a 13900 and 4090 it is stuttery/delayed

Do you think I could uninstall camhub and install an old epoc cam driver for it work better?

[lone crypt]

Going back to no longer maintained apps, you never know what you’ll get.
And I guess what you’ve learned is the cpu isn’t where the latency is coming from

[zinc raft]

Fair enough, I just tried using the phone on my setup and they said they couldn't hear any audio though my phone into OBS

[lone crypt]

Any source with audio that I add to OBS has a fader until I tell OBS to hide it.

Maybe you have a privacy settings issue

[past basin]

Edits? What software are you using? There's been no update to 4K Capture Utility for a couple months now. None of it is cloud based either, so if something changed it would have been a change on your local machine.

[past basin]

Testing the recording can still be a good test - recording gets priority on system resources over preview window so if there's some soft of resource usage conflict it may still be smooth. Aside from that does anything change if you run OBS as admin?

[stoic cosmos]

Anybody know how to fix OBS colors looking like this? Game Capture Neo, HDR: ON

[faint spoke]

I no longer have any captures on obs black screen while HDCP is disabled someone can help me

[kindred quest]

According to the specs it does support ALLM. But I also need the passthrough to work as well

[warped ledge]

So passthrough isn’t outputting to your TV?

[kindred quest]

Yeah to my monitor ASUS vg248qe

I guess ALLM will allow me to play through my PC instead which would technically be better ahha. But yeah, still I want the passthrough to work

[past basin]

ALLM will have no effect on capture card video. All Automatic Low Latency Mode does it turn your display (eg TV) to a low latency mode automatically when something is connected requests it. This just turns off extra image processing on the TV, which can be good for movies where you don't care about the latency, but not so great for games. In fact if ALLM isn't working you can just put the TV into gaming mode from the menus and it'll be the same difference. In contrast there's no extra image enhancements done by the capture card, all it does it process incoming video into something to capture, so there's nothing to ALLM to affect on it. It should still passthrough but the PS5 is nortorously picky about it, especially if it's being provided via a HDMI 2.0b spec device, not a 2.1.

That said, as I said the other night to best results for ALLM working on PS5 which is picky about it is to put the EDID into DIsplay Mode, then run the 1440p mode detection on the PS5 to trigger it to redetect changes.

That said that monitor is specced for HDMI 1.4 from what I'm seeing which does not support ALLM at all. It should not be listing ALLM in whatever document you read on that, and would require manually being set to a low latency mode instead.

I don't see any immediate issues with that display that would cause passthrough to not work - it's possible it uses DSC (Display Stream Compression) for 120Hz mode - but that shouldn't apply on the consoles home menu, only when you run games (as the menus are 60 Hz)..

I assume the PS5 works correctly whern you directly connect it to the monitor instead of usingg the HDMI OUT on the capture card?

[willow tendon]

OBS admin feels kind of the same

nothing in this tab affects OBS right?

[past basin]

Corrent that's only for recording in 4K Capture Utility itself

[willow tendon]

Sweet thank you

I'm going back to the settings where I had frame drops instead of screen tearing lol

Im taking the lesser of two evils

Is there any way to make the Elgato a display?

Or does that not work with consoles?

[past basin]

It'd only show up as a monitor to a PC it was hooked up to (if there was nothing in the HDMI OUT)

otherwise your console sees it as a display insteaad

[willow tendon]

Ah dang

I saw on reddit someone who was able to make it a display said all the frame drops went away after he did that

[past basin]

honesstly there shouldn't be tearing on a switch since it only does up to 60 hz. Do you have a video of the actual issue?

[willow tendon]

I actually managed to fix the screen tearing with gsync

but then I started getting slowdowns

Like after 17 secs it'd frame drop and then it'd stay choppy until I closed OBS

[past basin]

17 seconds specifically? set the OBS frame rate for the capture card to 59.94 and see if that changes it

[willow tendon]

The one I'm going back to frame drops every 15 seconds but then comes back

Yea I did set it to 59.94

then that causes the 16 seconds it frame drops and comes back

[past basin]

Because 59.94 will drop one frame about every 16.6 seconds - though that shoudln't cause OBS to choke

[willow tendon]

it's not consistently 16 seconds but it does seem to happen around that mark a lot

when it defnitely happens is when something intensive happens in the game

or not even really intensive either

[stoic cosmos]

Anybody know how to fix OBS colors looking like this? Game Capture Neo, HDR: ON
Software & Version: OBS Latest
Windows/Mac Version: MacOS 15.1.1 (24B91)
Console/Dual PC: Console, Laptop
Monitor/TV Model: Acer XZ322QU
Are you using the cable included in the box? (Yes/No): Yes

[willow tendon]

Is your Color Range in properties set to Limited or Full?

[stoic cosmos]

Limited

[willow tendon]

yea set it to full

[stoic cosmos]

Now there's green flickering and splattered around

[past basin]

Have you checked for firmware updates using the Capture Device Utility?

[stoic cosmos]

Really noticable here

[past basin]

Is the colour okay on the monitor in the HDMI out port?

[willow tendon]

Arcsane i think i got the frame rate ironed out now

[past basin]

oh?

[willow tendon]

4K Capture Utility + OBS administrator mode + Hardware GPU Scheduler Off + GSync all at the same time

jesus

plus Nvidia control panel maximum performance and max power management on OBS in manage 3D settings

[past basin]

Wait are you window capturing 4K Capture instead of adding the card as a video capture device?

Normally that'd wreck performance

[willow tendon]

no apparently you just have to the 4K Capture Utility window and OBS open at the same time

like you dont have to window capture but they both need to be running

apparently that was working for people on reddit so I just tried it out

and it hasn't frame dipped at all

I'm getting flickering but thats probably only because my monitor's gsync isn't great lol

Cause im looking at recording and the flickering isnt there

[past basin]

That only works with the PCIe cards (4K Pro and 4K60 Pro Mk2 specifically) and is very unusual to fix anything rather than make it worse

weird

[willow tendon]

Yea

4k pro is what i have so i got lucky

[pliant ginkgo]

hey guys could someone help me with the configuration on a dual setup with hd 60+ ? i got a picture and sound also but my games feel like 60hz and vsync on... that sucks 😄 any ideas ?

[past basin]

HD60 S+ does cap at 60 Hz. HD60 X was the first Elgato external to allow higher refresh rates.

Not quite sure what you mean about V-Sync being on though - can you explain that further?

[pliant ginkgo]

thx for the answer 😄 . idk it feels it would be capped and very delayed.. so mb i should get an other capture card ? but some streamers also use the hd60s+ and they play competetive @past basin

[past basin]

how are you connecting things - all capture cards will add at least a couple frames of delay on the captured/preview video due to having to convert the HDMI signal - which is why most folks will either use passthrough (the HDMI out port), or they'll use display cloning (where they don't hook anything in the HDMI out of the card, and hook both the card and monitor to different ports on the GPU), so they can run the card and GPU at different refresh rates and now have to deal with video processing delay on the card

[pliant ginkgo]

Okay 👍 im using the Hd 60+ be like :

• HD60+ Plugged via USB-C on (Streaming PC)

• AUX Cable (GOXLR Mini) Line In (HD60+) to Line Out (Streaming PC)

• HDMI Cable (HD60+ Line IN) to my Gaming PC (GPU)

Then I duplicate my Monitor

[past basin]

It's possible to duplicate the monitor the wrong way - if you clone the capture card to the monitor, instead of the other way around, it can cap things.
You can try setting it up again to be safe, or your your GPU app like NVidia Control Panel to set the source monitor to the actual monitor

[pliant ginkgo]

is it okay if i post screenshots here ?

[past basin]

Should be yes

[pliant ginkgo]

i guess i did something wrong

[past basin]

When you right click them in NVidia Control Panel you should see an option to specify which one is the source

[pliant ginkgo]

Yes

[kindred quest]

Thanks for that @past basin ... Yeah it works directly with the PS5, just not using the passthrough, which is incredibly annoying.

[past basin]

Just to confirm, it's only the ALLM that's not working on the passthrough, right? or is passthrough entirely out?

It's been a bit I've forgotten if we covered that

[kindred quest]

No the WHOLE passthrough is out

[past basin]

What happens if you boot the PS5 in safe mode? Still no passthrough?

[kindred quest]

To be fair, I haven't tried that

Can I still play a game in Safe mode?

[past basin]

No, but it can help us narrow down what the issue might be

Because it starts the PS5 with basic video only

[cursive moss]

Looking into switching to a 2 pc setup. Is there a way to route only a specific application's audio to an external capture card? i.e Set up virtual audio cable and have the only the video and whatever audio that's routed into virtual audio cable be sent.

[lofty jungle]

Hey I'm having trouble getting the audio from my gaming PC to my streaming PC I got the video and it shows up in obs but I don't remember how to do the audio part

[past basin]

Yes but it requires software like Wave Link or Voicemeeter with software mixing to be running on the gaming PC.

[past basin]

How are you listening to the gaming PC? Do you have something connected directly to it allowing you to hear it from the PC (speakers, headset, etc) or are you trying to listen through the Streaming PC?

[kindred quest]

Thanks. Ok I will try that and get back to you

[cursive moss]

Once it's running how do I set the capture card's audio input?

[past basin]

If you're doing the first style you'll need an app or mixer to split the audio so you can have it go to two palces at once.

[past basin]

There should be a HDMI audio feed, you'd send the copy to

If not double check that the HD Audio driver for your GPU is installed

[lofty jungle]

My goxlr/headset is connected to the gaming PC

i'm using an older elgato it's the pcie capture HD 60

thats in my streaming pc

[past basin]

Ah - I'm not terribly familiar with the GoXLR, but it has it's own way of setting up dual PC audio irrc. You could just run the line out on it into your capture card (or PC Line In) depending on your setup, buit I think it also allows dual PC over USB?

[cursive moss]

Oh I see so through here I can set it up as an output and then route the game audio just to that. Thanks

[lofty jungle]

I do know that you can set it up like that it will have all the audio on one track that's what I'm reading right now on the streaming PC

Since this is what my settings used to be on my streaming PC back then, I remembered I had to change that option to wave out but there's obvious steps before that that I don't remember

[severe ore]

Hi all,

What can i do if my capture card (hd60s) puts out no signal message in 4k capture utility while on the ps5 hdcp is turned off?
(Yesterday and all other days it was working fine)
I am also currently troubleshooting to try connect a different device via a different hdmi cable with no luck.
Already tried to unplug and replug the data cable without any luck

[past basin]

Again, I don't have a GoXLR, but I believe if you're trying to preserve multi-track audio the only way I can see that working is if you're doing dual USB connections - the instant you run the audio to a phsycial audio feed they're going to get merged, and you won't be able to separate them.

I would generally suggest muting the capture card and running all the audio through the GoXLR and feeding it into OBS if you're using a physical mixer like that anyway.

[past basin]

Is there a display in the HDMI Out port, and if so, does that still get signal?

[severe ore]

yes there is but no signal either

[past basin]

First thing I'd do then is hook the display right to the console to test the video output and the cables

Since you've got other cables there by the sounds of it that'll at least rule out some potential headaches

[severe ore]

that worked, just got it working with a different usb port

[past basin]

Ah, glad to hear it!

[severe ore]

maybe it's time soon for an upgrade 🥲

[cursive moss]

thank you!

[past basin]

If it's working in the other port now you might just need to reboot the PC with nothing connected - or remove copies of the card in Device Manager and reconnect it so it reinstalls. But if it's working in the other port that's likely fine too.

[lofty jungle]

And yes I understand there's a particular reason why I'm trying to just have the Elgato be its own separate audio source, also the interface only has one USB and I'm having that in my gaming PC, instead of the streaming one. I understand that if I had my interface on the streaming PC all I need is just the game from the gaming PC. But if I want to just game. I still have to boot up two computers.

From there tutorials they designed it to be connected to the streaming PC in a dual PC setup. I just wanna focus on the Elgato part and nothing else. I do have a plan for the rest of the audios but I just want to get the audio from my graphics card on the gaming PC to the Elgato capture card in my streaming PC

[past basin]

Yeha I think I mixed up the treads there. Also I'm realzing that's NOT a dual USB device like Rodecaster

[lofty jungle]

ya its not sadly

So I'm making the best i can with what i have lol

[kindred quest]

I started the PS5 in safe mode and it didn't come through the 4k Pro at all. Just nothing. no passthrough, no internal, nothing

[past basin]

I'd shut the whole PC down, unplug any HDMI's in the card and give it 3-5 minutes before restarting it - should let the ard and any NVRAM discharge in case there's an issue.
I'd also double check both your cables by running them right from the console to the display, to make sure we're not just dealing with one dodgy cable

[kindred quest]

I have done this also. Both cables are fine, checked them both separately. I did shut everything down and leave it for 30 minutes whilst I had my dinner, made no difference. I am also talking to Elgato support too. But I am seeing posts online, with people having issues with 4k Pro passthrough not working on gaming monitors 😟

[past basin]

I've not seen many posts on it, but it is a known issue if the monitor uses DSC on higher display modes. There's only a pair of Alienware models I'm aware of that have always on DSC though, generally at 1080p60 you shouldn't run into that

[lofty jungle]

is the elgato sound capture app still around

[past basin]

Kinda? It's discontinued but you can still download it (as part of the Game Capture HD bundle) from https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[lofty jungle]

OK so I tried an old tutorial and could not get the audio to appear in the waveOut method

Is there something I'm missing can you no longer send desktop audio from the gaming PC to the streaming PC Elgato hd60

I downloaded both sound captures on both PCs I set up the

And the same thing on the streaming PC

[past basin]

This needs to be installed on the gaming PC only. That looks about right

though I'm not sure what yoiu're talking about with "waveout"?

[lofty jungle]

The wave out is a setting in obs that should allow it to capture the audio

And this is on the streaming PC

[past basin]

Typically in OBS I'd be using it in Capture Only mode for the capture card. What you're doing there feeds it into the Desktop audio channel iirc, instead of feeding it into it's own audio you can keep separate

Also don't run Sound Cpature on the streaming PC. Set that back to Off and close it

For audio splutting it only needs to be on the gaming PC. OBS is handling your audio on the streaming PC

[lofty jungle]

Everything started working once I turned the stream PC sound capture off lmao it did give me a big jump scare for how loud it was.

[past basin]

Yeah, Sound Capture when it's running sets itself as the default audio put which would trip things up on you on the streaming PC (but needed on the gaming PC to split the audio)

[past basin]

Generally HD60 X should have the lower latency

[severe ore]

Its currently fine but i have more and more other issues also like lagging audio, processing takes sometimes longer and so on. I rather upgrade something on my own terms than just wait until it completely dies and possible need to wait more than 3 days to get it working again

[sand ferry]

Hey i want to stream via capture card with a pc & obs, issue i got no voice/party sound only game sound.. i would love to stay wireless, here is my current setup:

PS5 Hdmi -> Capture Card hdmi input
Capture card hdmi output -> Monitor
Capture Card usb -> PC

in obs i managed to set it so the sound obs is getting from the capture card is displayed to me so i made it „monitor“ the game sound which made it so i can hear Game Sound, but no voice/Party Sound, any idea what i need to do / to buy so i can fix this? I wanna stay wireless if possible & i need to hear pc sound and ps5 sound at the same time, so i can hear alerts and so on.

[lone crypt]

There is no way to capture the audio sent to your wireless headset from the console.
If you switch to a wired headset connected to your controller, you can use a chat link cable to split the audio feed, sending a copy to the analog input on the capture card.
Then you’ll still need a microphone attached to the PC for stream to hear your voice, because your own voice isn’t included in the audio feed being captured.
And for alerts, well those are happening on the pc so you’ll need to be listening to the pc also.
At that point I don’t see how you can do it without a mixer of some kind.
So, wave link is elgato’s ultimate solution to all the audio routing and mixing problems.

[sand ferry]

Would an astro a50 be able to play both sounds ? Pc and ps5 ?

At the same time or will i only be able so switch it with a button? So i wouldnt hear alerts for example, but ps5 sound

Or how exactly would i setup wave link ?

[lone crypt]

That’s up to the features of the headset.
Some have multiple inputs and a mixer.

As for wave link, that’s the software mixer that comes with any of elgato’s audio products and the stream deck +

[past basin]

The only wireless headset that I'm aware of that you can use wirelessly with a console while still capturing audio to the PC is the SteelSeries Arctis Nova Pro, which has a Line Out jack and a Stream Mode on the base station.
The current A50's own stream mode only works when it's connected with a PC, not a console, so it won't do the job (I had Astro's own support confirm that for me a while back).

[sand ferry]

Thanks a lot 🙂

I guess im gonna buy the arctis nova pro i heard about it but wasnt sure

[past basin]

Yeah, it's the same one I'm using myself. Grab a spare aux cable and a ground loop isolator (to prevent buzz on the line), while you're at it, and you should be good

It is a little quiet on the line out though - if you're using something like OBS you might want to turn the volume up to 125-150%

[sand ferry]

Alright im gonna order it and test it

[severe ore]

the astro a50 can do it too, not sure about the newest a50. i have the a40 but always had the issue that i needed to set my sound on hdmi instead of the headset.

these days i don't use the playstation party system anymore due discord and via wavelink i have the gamecapture sound coming in and linking towards my wireless headset connected through my pc.

yes, you would lose the ability to talk in-game ish but you would had that issue also by using the playstation party system and the ps5 controller also have a mic

[past basin]

The new A50 docks don't have the old aux jacks or even the optical jacks anymore. Might be possible on the older models, but not the new ones

It's all USB, and their support confirms the virtual USB input only works when the device is connect to the PC, in PC mode (since it switches devices and won't connect to more than one USB at a time)

I think it might have worked up through Gen 4, which still has an aux jack, but have never had one to test

A40 would do it if it was the model with the MixAmp - but that's a wired solution and they were looking for wireless

[severe ore]

what about the hdmi ports? the audio should still go through right?

[past basin]

There's no HDMI on the Gen 5, that's the A50 X which is different. But even on the A50 X the console is configured to do voice over the USB link, because the HDMI cannot take audio in for the mic.

It also doesn't do passthrough from what I'm told when the headset is in use.

So when the A50 X headset is on the HDMI audio out ports on the back get no audio

[severe ore]

i guess i should then remove the a50x from my wishlist.. what a shame 😒

[valid plinth]

Hello.
I'm trying to convert the hdr signal to sdr in obs. It also works so far. But every time I open obs I have to open the 4k software so that it converts again. Do I actually have to put all this in I'm trying to convert the hdr signal to sdr in obs. It also works so far. But every time I open obs I have to open the 4k software so that it converts again. Do I actually have to set all this in obs?

[past basin]

Still a good headset, just not the best for capture withouth additional tools.

[past basin]

Unless you've turned it off, all Elgato's capture cards that handle HDR auto convert to SDR for capture unless you specifically disable the hidden option for it, or are using 4K Capture Utility for HDR recording.
This sounds like you're using one of the multi-app PCIe capture cards, in which case running 4K Capture Utility is turning off the HDR Tonemapper.
Hold CTRL, go to settings, and turn off the option at the bottom of the device section that turns on the tonemapper when you exit the app.

[valid plinth]

Yes, I have disabled it. Because the tone mapping doesn't work well. The picture is too dark in the stream.
I'm still using an old Hd60X

[past basin]

Huh, HD60 X shouldn't work in OBS while 4K Capture Utility is open. The USB cards should only run in a single app at a time - are you using Screen Link in 4K Capture to share it or something?

Either way the option to turn off auto tonemapping is the same

When you hold down CTRL while opening the settings you should get a couple extra options like the tonemapping one here

[valid plinth]

I'll record a video to show what I meant

[past basin]

I'm assuming you meant you already setup OBS up for P010 and Rec 2100, and are just running into the issue with the HD60 X sending already converted video resulting in terrible constrast issues?

[valid plinth]

I had also unchecked the 2 boxes in the 4k software to brighten the picture because the picture was too dark. But it seems to work now with the ticks activated. Strange.
So it is correct in obs the capturecard properties to custom and then video format P010 and color space rec. 2100?

[past basin]

If you're trying to ingest HDR video as HDR and then adjust it in OBS yes. I usually suggest EposVox guide on sestting up for HDR at https://www.youtube.com/watch?v=2A7beDFV5H0&list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB

If you don't change the colour space iirc OBS tries to convert automatically and you'd lose some control

[valid plinth]

But I don't want to stream in hdr. Twitch doesn't support hdr. That's why I tried to brighten the picture so that it doesn't get too dark in twitch anymore, but well seems to work like that for now. I found it strange that despite the same settings the picture was too dark again.
I have to change the video format and the color space again when I play a game that does not support HDR or is it easier?

[past basin]

You still need to ingest the video as HDR for the source - you can leave the actual video settings for SDR config

But yes, when you play a non HDR video source you'll need to flip it back

The alternative is let the OBS auto conversion handle it.
You're also going to find that console menus are in SDR

[valid plinth]

Couldn't it be easier? It's cumbersome to change every time xD

[valid plinth]

By consoles do you mean playstation and such?
Playstation has an HDR menu. Xbox doesn't and switch anyway.

[past basin]

Xbox in particular is the one that comes to mind.

I've seen PS5 run SDR too, unless that was changed somewhat recently.

I'll poke at that again later.

but yes, it's cumbersome. HDR can be a right pain to work with.

[valid plinth]

I've had the PS5 for 2 years and it was already like that when I had it.

[past basin]

4K Capture Utility you just turn on HDR recording and go, but OBS handles a lot more formats and needs more manual control

Yes, it SHOULD go HDR on the PS5 menus. Doesn't always play nice though

[valid plinth]

But you can't stream with the 4k caputre utility.
I'm not recording, I'm just streaming.

[past basin]

Yeah, that's the headache with OBS though - all the extra it can do comes with config overhead

[valid plinth]

It's a pity that elgato doesn't have a current streaming utility. What they have only works with older capturecards

[valid plinth]

I just saw in redit that the ps5 also has the hdr home screen 4 years ago.

[past basin]

As I said, it doesn't always play nice

It's supposed to, but I've seen it fail

So keep an eye on it

If it's smooth whe it starts you won't usually hit any issues

[valid plinth]

This may be due to this change between sdr and hdr source, at least on xbox/pc.
The thing is. I want to ONLY play in HDR and ALWAYS stream in SDR. It's stupid that it sometimes falsifies the result through the substitutions. Can't you avoid something like that from the elgato side? By producing the product better/differently?

are the colors okay?
or should I set the color tone to 40 in the 4k software?

[past basin]

Substitution is required because HDR is 10 bit, and SDR is 8. There are literally HDR colours that don't have equivalents in SDR colour space, and the whole thing is shifted. Squashing it down to 8 bit is what brings in most of the shifts.

It looks fine to me, but but I'm not on a calibrated montor atm

[valid plinth]

Sorry my English is not good and I work with translator/google lens all the time.

[pliant ginkgo]

hi guys would u buy a hd60x or instead a 4k x capture card ? im playing on 240 hz. thanks i want to buy a new one

[stoic badge]

Hi guys does anyone have experience with PS5 el gato HD60x and Pc integration with OBS I have everything working but my audio doesn’t pass through to OBS do I need an hdmi to analog audio converter or the el gato chat link to connect from my PlayStation controller to my Pc to get audio in my stream?

[warped ledge]

Are you doing anything with party chat that would require this

[stoic cosmos]

Ok I found out the green artifacts that show up are because my Xbox is set to 120hz (setting to 60 fixes it), but I want to record (or at least play) at 120hz without the artifacts. How can I fix this?

[stoic badge]

No nothing with party chat I just want my game audio to be heard on my stream

[warped ledge]

Follow this guide it will work the same. https://discord.com/channels/581549424518365226/1291202829175754833

You dont' need the Chatlink Pro part, you can skip it.

[stoic badge]

Will check and let you know thanks!

[stoic badge]

So I had everything done the way you have it in the vid but my game audio doesn’t pass for some reason

Could we maybe hop on a call ?

[warped ledge]

sure I'm free

[stoic cosmos]

ughhh i literally cant record on 120hz because it adds green artifacts all over my recordings unless i downgrade my monitor to 60

[past basin]

It should not - if you're getting artifacting like that my first suspcion is degraded cable. If you swap the cable around, does it change?

[glacial raven]

My 4kx has always had a yellow light but worked on my stream. Tonight I tried to stream and it wouldn't show up. If I unplug and re plug it will connect fine. But if I restart the computer I loose the 4kx completely. I opened 4k Capture after replugging and updating drivers and it says USB communication issue detected. I tried another USB and have the same problem. I do not have a usb C so I'm using the provided cable and converter that came with the product.

[past basin]

Try disabling fast boot in BIOS. If it's connecting again after disconnecting and reconnecting odds are the Fast boot is causing it to connect at USB 2.0 speeds before the PC boots up fully

[glacial raven]

I have no idea how to do that

[past basin]

It'll change depending on your motherboard generally - you may have to consult the BIOS manual or their support if you cannot find it

Might be worth looking at if there are BIOS updates while you're at it too.

[willow tendon]

Does anyone know what could be causing Passthrough input delay?

On the Elgato 4K Pro it seems like the the input delay in Passthrough is exactly the same as OBS preview.

[iron pilot]

good morning or evening to whoever is ready this... i recently got the hd60 and hooked it all up etc, but for some reason whenever i open the software it says no capture device found?

[past basin]

Usually that means your display isn't switching to low latency mode automatically. Try manually putting it in gaming mode. Sometimes a capture card in between keeps it from seeing it's hooked to a console and turning off the extra image processing

Also it's not so much input delay as video delay - you're reacting to delayed video. The console inputs are fine. Feels about the same though

[past basin]

Which app are you trying to use it iwht? HD60 is an old card and should be used with Game Capture HD - it won't work with the newer 4K Capture Utility https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[willow tendon]

i dont think this monitor has a game mode

or like anything to further adjust it

nvm its working now ty

[past basin]

Glad you've sorted it out!

[pliant ginkgo]

Hey Guys. My Monitor only supports 2.0 HDMI and i bought yesterday the 4K X. If im using a 2.1 hdmi cable for the Dual setup stream is it also possible to stream in 240hz 1080p with a 2.0 hdmi monitor and ("zero latency") ?

[past basin]

HDMI 2.1 is backwards compatible, and 1080p 240Hz is fine over HDMI 2.0, as long as HDR isn't on>

You're never going to get zero latency though

There's always at least a little form the HDMI decoding and redering the video on the computer

(though that's why they have a HDMI out port, so you can pass through to a monitor without the delay for gameplay)

[pliant ginkgo]

alright thanks for the help !

[past basin]

No problem

(for refrence delay on 4K X is only about 30ms in OBS as long as you're not using MJPEG mde)

[pliant ginkgo]

so there will be with the "latency / delay" not any difference if im using a 2.1 or 2.0 hdmi monitor on passtrough ?

[pliant ginkgo]

yes !

[past basin]

Should be the same - HDMI 2.0 and 2.1 only affects some features and the overall amount of data bandwidth the cable can hold (so max resolutions and refresh rates

[pliant ginkgo]

kk !

[iron pilot]

i’m using capture card had, but that’s the problem i am having, and in device manager it’s only showing the elgato sound, not game capture

[past basin]

Just to confirm, you're seeing it as a sound device in Device Manager, but not as a camera? You're not mixing that up with the sound capture virtual device the app installs, right? If so uninstall the sound version of the capture card, then unplug it and reconnect it again to trigger the card to reinstall, or move it to a different port

[past basin]

Does the light on your capture card turn on when it's connected at all?

[iron pilot]

yeah flashes white twice then red

[past basin]

And it doesn't show up under cameras in device manager? And it's the original HD60 right, not HD60 S, S+ or X?

[iron pilot]

it isn’t showing up anywhere i have checked them all at least 3 times aha, and yes the HD60

[past basin]

I'd swap out the cable. You're probably getting power but not data. It'll need a USB 2.0 cable, with a Mini-B plug

Also check the exsiting cables for signs of damage, or dirt or corrosion on the ports or pins

[iron pilot]

should i just replace it?

can you send me some pictures of what i should buy as i’m out at the moment aha

[past basin]

You'll need to check the spec, not just match what it looks like. It needs to be a USB Mini-B cable, with USB 2.0 Speeds / 480 Mbps. I don't have one on hand to take a picture of

[iron pilot]

online?

[past basin]

Yeah, they're older cables so that's probably the best place to shop for them

[jolly moss]

I stream from a Mac, and the Elgato 4K X has always been under saturated, and darker than what it throughputs to my monitor, so I created a LUT to help fix it to as close as I can get it - You might find it useful? I've shown three examples - direct PS5 Pro screenshot, what OBS shows with no LUT, and the LUT I created

I hope this might help some of you

[buoyant finch]

Hey guys I need a little help.

So I have a Mac M1 Chip. Elgato HD60S. I'm trying to get the video capture card to show on sources but it is not.
It does show on the official game capture software (elgato's). But for whatever reason it doesn't show on OBS?

any ideas?

[past basin]

HD60 S isn't compatible with Apple Silicon CPUs - see https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility

[buoyant finch]

So it won't work on OBS?

Even tho it works on elgato

[past basin]

If you're running the discontinued Game Capture HD, it's running in Rosetta2 emulation - expect potential bugs and performance issues (since it can't use the hardware encoders on an Apple CPU). That app isn't officially compatible with Apple Silicon CPUs either.
But the app has the card drivers built in like OBS Link does, there's no dedicated mac driver for that card, so it needs one of those apps to run, which are both offically only available on intel macs

A few years back there was an upgrade program when the M1 came out, to replace old HD60 S with the newer HD60 S+ which is mac compatible, and the old apps have been discontinued

All the newer externa cards (excapting the discontinued 4K60 S+), are M1 compatible though

[buoyant finch]

Ah gotcha. I tried OBS Link but M1 Chip doesnt seem supported either.

[past basin]

If you can get it running in emulation your best bet is to window cap that

OBS Link has a few issues with the fact the OBS-NDI plugin was renamed to DistroAV too, since it looks for OBS-NDI by name

[buoyant finch]

Would buying HD60X fix everything lol

[past basin]

HD60 X will work in OBS on mac, yes

[buoyant finch]

That's a pain. I went down the rabbit hole to download all the new ndi stuff. Still didn't work either.

That's so strange it shows in Game Capture

It was an old hd60s i found in storage

like on my end with obs link it looks like this even tho the capture card is selected

game capture it shows lol

@past basin

[past basin]

Yeah, side effect of those apps being old, OBS link in particular I don't think has seen an update since before OBS 28 came out

It might still work on an intel mac, but it's having to run in emulation causes it some extra hardship

[buoyant finch]

Gotcha so in a perfect world, the HD60X should be able to do everything in OBS without third part plugins.

Cause I just ordered one lol

[past basin]

Yes, the newer cards don't need specific drivers, because they use UVC (USB Video Class) drivers that are baked into the OS. HD60 X can even work on iPads these days (if it's one with a USB-C jack that's fast enough)

No specific drivers means as long as the OS supports UVC you should be good to go. Only common hiccup with the mac ones is no HDR support over UVC (but the card auto converts to SDR for you so you can still capture HDR sources, though you might have to adjust colour)

If you're not working with HDR capture that's a non issue though - and most platforms don't support HDR streaming yet anyway.

[cyan trench]

Hello everyone, I'd like to know if it's possible to display the screen of my Xbox Series X in a window on my PC so that I can play on my PC directly.
If it is possible, which capture card should I buy for that?

[past basin]

Yes, you can display it in a window using capture software like 4K Capture Utility or even third party ones like OBS Studio in a projector window for more options.
Choice in capture card depends on a few things, mostly your PC specs and if you have a laptop or desktop (and if the desktop has free PCIe slots), as well as which specific Xbox you're working with - we still see a lot of requests for help with older versions like the 360 or One, but newer ones like the Series X|S line have some higher video modes that are only available on newer cards (though you can still use them with the older cards in modes like 1080p)

[cyan trench]

As I said, I'm using a Xbox Series X, and I have a free PCIe slot on my motherboard

[past basin]

Does the slot have at least x4 lanes available? Also I should have elaborated on the Xbox bit to ask what resolution you run it at.

[cyan trench]

Yep it does, and probably 1440p120 or 144

[hollow mason]

hey so how come my elgato doesnt show up as a third display ? anyone know if this is common ?

[past basin]

At 1440p, if it's only SDR, you can get away with HD60 X, 4K X, or 4K Pro from the current lineup (or Neo if you're okay with capturing 1080p from the 1440p going to the monitor).
HD60 X and 4K X are the USB cards, 4K X being the newer one and adding HDMI 2.1 support, though needing 10 Gbps USB (3.2 Gen 2) or faster for all the features. 4K Pro would be the internal.
4K X can capture higher refresh rates since it supports MJPEG compression, going all the way to 4K144, but 4K Pro can pass through up to 8K60 and offers HDR capture on all display modes (the USB ones only do HDR capture at specific settings - though they can pass through HDR at all settings on some they have to auto convert the captured video to SDR.
Do you have preference for an internal card or external one?

[past basin]

It should only show up as a display in a setup where you're hooking it to a HDMI port on a computer to capture said computer.

[cyan trench]

Internal to save space maybe

[past basin]

4K Pro would likely be the best then

It replaced the 4K60 Pro Mk2 which would also do the job if you can spot a good deal on it though (the older one is HDMI 2.0 only, but will do 1440p120 fine)

[hollow mason]

okay i have the hdmi hooked up from my GPU to my 4k X, and then another one from the 4k X to my main monitor, and then the USB pluged into my streaming laptop

is that not the order to have it in ?

[past basin]

Oh before I forget, playing on the video feed through the computer can add slight latency because of the time taken to decode HDMI and display it on screen. On the newer cards it's arounnd 30ms - similar to the latency on a wireless headset.

Won't be an issue for most games, as it's usually not very noticable - but can become an issue with things needing pixel precise timings like rhythm games

[cyan trench]

Okay thank you very much!
So to sum up everything, for 1440p120, 4K Pro is the good one for what I was asking?

[past basin]

To confirm it's hooked up to the GPU on a gaming PC via HDMI, right? It should generally show up as a virtual display in that case, unless you're hooked a monitor into the HDMI OUT on it, in which case it'll show up as that monitor

[past basin]

Should be yes.
I would double check the PCIe lanes available in your PC though, don't just rely on the slot side. It needs x4, and modern motherboards sometimes do bifurcation or the like where they share lanes with the M.2 slots and the like. Best to be safe first.

[hollow mason]

yes the HDMI that came with the 4k X is plugged in from GPU to the HDMI in slot, and then i have the HDMI connected from the HDMI out slot to my monitor

i get video but its not as smooth as it could be

[past basin]

ah if it's going from the out slot that's why you're not seeing it then. It's passing through the card so the monitor shows up instead of the card.

[hollow mason]

ohh

[cyan trench]

How can I check that to be sure, it is on my motherboard fabricant website?

[hollow mason]

so should i plug my monitor into my GPU and just use the passthrough ?

[past basin]

Yeah, the manual is usually the best bet to check

[cyan trench]

Yes I think it's okay, I have a PCIe 3.0 x4

[past basin]

Passthrough is HDMI passthrough - it's when you're using the HDMI out on the card, it means the signal is "passing through" the card to the monitor, like if you had a splitter.
Plugging the monitor into the GPU you'd be using cloning (or extending) instead.
What sort of slowdown are you seeing? And does it affect both preview and recordings or just recordings?

[past basin]

Should be fine for PCIE then - the card needs PCIe 2.0 x4 - you can find the rest of the system requirments here though https://help.elgato.com/hc/en-us/articles/23707775234061-Elgato-Game-Capture-4K-Pro-System-Requirements

[hollow mason]

so far i've noticed it on the preview, its got a slight delay and a bit of choppiness, if i were to unplug the output and use OBS to capture the Elgato do you think it would be better quality ?

[cyan trench]

Everything else is okay, thank you really much!
Just last question, should I use OBS Preview or Elgato Capture Utility to play my games?

[hollow mason]

i havent tried that yet, OBS preview is perfect on the gaming pc but when i use the passthrough it is not good

on the streaming pc that is

[past basin]

Either works - I use the OBS Projector Mode that lets me pop it out to a Window or other screen though, since it doesn't have the rest of the UI from the app then

[cyan trench]

Okay, thank you very much for your help, you were really helpful to me!
+1 for you

[past basin]

Good luck with it!

[past basin]

Passthrough would be the monitor connected to the HDMI out - is the monitor actually seeing issues? Don't mix it up with the preview screen on the streaming computer - a lot of folks get tripped up in that

[hollow mason]

the monitor itself is not bad, theres an issue i have where i cant go over 144hz on my monitor when in passthrough tho, thats the only issue tho. but when i capture the preview on obs on the streaming PC, it is a bit choppy

[past basin]

What resolution are you running at? If it's 4K, then 144Hz is the max the card can passthrough

You can get around that with the cloned setup, or extended setup, where the card and monitor both plug into the GPU. Then you'd clone the monitor to the capture card (it'll show up as a monitor that way), or you'd use OBS Fullscreen Projector on the gaming PC to send a copy to the card, either or (the OBS way lets you use HDR - Windows Display Cloning turns it off normally)

[hollow mason]

i have a 2k monitor i belive, 2560x1440

okay thats what i am going to try

[past basin]

Ah, 1440p. Markteting teams keep trying to call it 2K, but 2K, would be 1980x1080 because we round, if it wasn't already a completely different cinematic format 🙂

What's the monitor model?

[hollow mason]

ahhh

[past basin]

Most people will get 2K as 1440p at this point though so that's fine

That said, what's the model of the monitor? I'd like to check that manual

Some monitors offer different refresh rates over HDMI than they do over DisplayPort

[hollow mason]

its an omen 27qs

[past basin]

Oh wait, when you say you're stuck at 144Hz is that what you're stuck at with capture? 4K X can pass through 1440p240, but can only capture at up to 144 https://e.lga.to/4K_X_Resolutions

[hollow mason]

Yeah I’m stuck at 144hz on my monitor lol, but like even using the pass through it’s really choppy, I’m trying to connect everything and try the way you explained to me by duplicating!

[warped ledge]

did you change the EDID mode to Display or Internal?

[past basin]

I just found the reason for it - that monitor has HDMI 2.0 ports, so at 1440p it'll cap at 144 when using HDMI

It'll get to 240 on displayport

[hollow mason]

I believe I did change that but I forget to which one! And okay so basically I’ll just have to clone the display then ?

Instead of the pass through

[past basin]

Cloning should get you to 240 yes, since you can use the monitor on DP like that

[warped ledge]

yeah

oh hi @past basin sorry I'll hop out

[hollow mason]

Okay awesome I am connecting everything rn! Had to cut all my zip ties

[past basin]

No worries, I'm back and forth myself. Was just checking the manual on that monitor for a bit

[past basin]

Ah, cutting the zip ties is always a pain. I switched to velcro wrap a couple years back myself, after nicking a wire while cutting ties

Good luck, may your cables be safe

[warped ledge]

I'm scared of this...

[hollow mason]

Thanks 🤣🤣 so far so good

[past basin]

I was using wire cutters to clip the ties which didn't help

ties with the release tab are also a good idea

[hollow mason]

I don’t have another display port for my second monitor (mainly for discord) if I enable the HDMI on the motherboard will that affect any performance ?

If so ima just go buy another, I don’t need it at this moment but the GPU HDMI is occupied by the capture card

[past basin]

Yes, because that HDMI port would be wired to internal graphics, there may be performance impact passing the cloned signal to it.

How much it affects performance and if it's noticeable would depend on the specific system thoguh

[hollow mason]

I was gonna use it just for the monitor, not for any streaming or gaming

[past basin]

If you mean the second one running the discord, that'd be fine

[hollow mason]

Yes only for the second one that’ll have discord on it

[past basin]

Yeah that shouldn't impact the rest of it

[hollow mason]

Okay cool, I’m gonna try to set everything up, if I run into any problems or have any questions I’ll come back, thank you so much for all the info!

[past basin]

Good luck with it!

[hollow mason]

Thanks!!

[hollow mason]

So everything works perfectly thank you! Only issue I have now is getting audio from the gaming PC to the Streaming PC . Do I need the wave link or are there ways around this ?

[unkempt frigate]

Device: 4k60 Pro Capture Card
Software & Version: 12.08.08 (MCUU:22.06.09 / FPGA: 22.03.24
Windows/Mac Version: Windows
Console/Dual PC: Playstation into PC
PC/Mac Specs: 4080, i9
Monitor/TV Model: HP Omen
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: Everything (including capture card) was working just fine before I installed the 2.0.4 Wave Link (3719) update (audio).
**Issue: Elgato 4k capture card will not recognize the signal after audio update. **
I just downloaded the update for my Elgato Wave Link audio. I was told to restart my computer. After I restart, the link to my capture card was no longer available and I have a blank/black screen with no signal running to my PC.

Fix attempts:

1. I plugged straight in to the monitor with a HDMI from my Playstation and it works fine. Cycled back to Input 1 and no signal.
2. unplugged and replugged in hdmi cables provided from elgato.
3. Ensured HDCP is ticked off, as it should be.
4. Reinstalled 4k capture utility.

To restate, literally nothing changed, as I was just playing on it. Ran the update. Finished my PS game. Manually restarted my PC to complete the wave link audio update. PC boots up, but my screen never recognizes source to my capture card.

Unsure my next steps. Any help would be much appreciated! P.S. not the greatest with this stuff. apologies in advance.

[past basin]

Sorry, was away a bit. Generally you should just have to point the audio on the gaming computer to go to the HDMI / Capture Card as an output. If you want to listen on the gaming computer at the same time you'll usually want an app like Wave Link or Voicemetter, or Sound Capture to split the audio to go two places at once (there's another way around it using Windows Listen To options but it can be a pain to manange). Hardware mixers work too

[past basin]

Check that Windows Privacy Settings didn't get reset and block camera access (as the capture card is recognized as a camera - if it's blocked you'll only get a black screen). Go to Windows Settings through the start menu, under the privacy and security section, check that the camera section is set to allow apps to use the camera, and to allow Desktop apps to use it further down.
It would also help to know which app you're using the card with? 4K Capture Utility or something third party like OBS Studio. If you have both does it work in either.

[unkempt frigate]

A. Thank you for the detailed guide!
B. i couldnt get a fix from that. I believe everything was marked correctly (1st SS)

[past basin]

Oh, it's actually showing No Signal in OBS, not just a black screen? But 4K Capture is still showing it's seeing a 1080p signal at 59.94. Hm.
Wave Link shouldn't have any effect on the capture card like that, even with the upgrade as the app is independent.
I have seen a couple folks with the 4K60 Pro Mk2 who had signal issues with 4K Capture Utility 1.7.14 installed though - what version is your app? If it's on that version try uninstalling it and installing 1.7.13 from here https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes (1.7.14 made the jump to using ffmpeg support instead of the old engine so there were some folks who hit related hiccups).

[unkempt frigate]

ah i apologize. yes. no signal. im an idiot. glad i Screenshotted.
Yes, wild how it happened after the restart/update for wave link audio.
im on 1.7.14. and ill try grabbing the .13 version again.

[past basin]

What do you mean the output won't automatically switch to a new device? The card doesn't have an audio output aside from what it sends to your PC.
Aside from that check that it's not turned down at the system level in windows. Press Wndows Key + R and type mmsys.cpl and press OK. Go to the recording tab, find the card, check the properties and check that it's turned up on the levels tab.

That wouldn't be capture card related? How are you routing that audio? Wave Link? or just OBS?

Check what your monitoring device is set to in OBS settings under the audio section down under advanced. If it's set to Default it should follow the default device on the PC, otherwise it'll specificlaly use whatever it's set to

What do you mean audio mixer?

No, the Audio section in the main settings

Your monitoring device is the device OBS will play audio back through. If it's set to something specific instead of the system default, it'll stay at that specific thing

Where are you switching things, Windows Sound Settings?

What do you mean by soundboard in this context? Like a physical soundboard, that you're running your PC audio through?

Oh. Soundcard.

Soundboard is used for a device with buttons that you press to generate sounds

If you restart OBS after switching it should switch to the headphones - it may not be tracking the default device in real time

If it's still not switching you may have to check with OBS support ( www.obsproject.com/help ). I'm a bit unfamiliar with the finer points of their audio routing engine since I run my own through Wave Link.
This could be an OBS bug from the last update for example

Yeah if OBS itself isn't routing the audio right when you switch devices I'd check over there - their discord has a section dedicated to audio isuses in the support section

Yeah, if I get a chance later I'll see if the switching works with my own setup - I can't say I've ever really played with it too much. The OBS discord tends to be most active during North America daylight hours, so hopefully their get back to you soon. If you're using the forum, I'm not sure what response time is like but will likely be a few hours.

If I think of anything else I'll let you know. Good luck!

[robust cypress]

So I figure before I go through the rigmarole of creating a ticket I would ask you guys. Before I ask however 1) yea DCHP (or whatever it is) is disabled. 2) My cords are good and plugged into the correct spots. I have a HD60x and am trying to use it with my PS5. I am using a Samsung smart tv and a basic laptop with OBS. Everything runs great……accept when the actual game starts the tv will no longer show the game, only the laptop does. To clarify when I am on my PS5 Home Screen and in my settings my tv will show everything, but as soon as I load the game the screen goes black. Please advise.

[lone crypt]

VRR or HDR, or frame rate out of range for the monitor?

[tight crow]

Hi guys! I would like to know if the CAM LINK PRO (the one with the 4 hdmi inputs) records audio. Here’s an example will I be able to record 4 ps5 at the same time and get both video and audio in 4 separated channels? Many thanks in advance! 🙂

[tight crow]

I’m using obs if that helps! 😄

[unkempt frigate]

Did the 1.7.13 before I went to sleep last night. No luck unfortunately.
Any other ideas by chance?

Again, i appreciate all your help

[past basin]

You said it happened after Wave Link 2 was installed. If you back up your Wave Link settings https://help.elgato.com/hc/en-us/articles/23241485123213-Elgato-Wave-Link-Backup-and-Restore-configuration, and your effects chains for the inputs https://help.elgato.com/hc/en-us/articles/5635851854989-Wave-Link-Audio-Effect-Presets then uninstall Wave Link does anything change? Off top of my head I wouldn't expect Wave Link to affect the capture card, but if that's what started it, probably a goood idea to test it none the less

[past basin]

Yes, the Cam Link series supports audio. If you want to hear it yourself, don't forget to turn on audio monitoring in OBS for the input.

[tight crow]

Many thanks for your answer! 🙂

[unkempt frigate]

I have not done this yet, and i will shortly.
This might be pertinent. I have a friend who is relatively knowledgable on PCs in general. He passed this info along to me. Didnt know i was saving a profle. Might this "saved profile" have anything to do with it?

[pliant ginkgo]

Btw thx for help the last 2 days. hi guys, im frustrated. i bought today the 4k x and setup everything. i got a picture the passtrough on 1080p240 works but i have to use my 1440p monitor on 1080p. thats kinda boring and always if i use the monitor on his resolution the utility caps the hz to 144. my monitor is the asus xg27aqdmg and it doesnt support 2.1 but hdmi 2.0 is this the problem why my monitor and the capture card makes problems ? im done now ngl i tryd everything but maybe someone got the same problem and fixed it... thank u

[past basin]

If the monitor only runs at HDMI 2.0, then yes, you'll have an issue when using the capture card as HDMI 2.0 will cap out 1440p at 144Hz. Odds are you monitor is only getting 240 over Displayport. This is not terribly uncommon for the HDMI and DP to run in different modes.

If you're running at 240Hz though I'm assuming you have a dual PC setup since none of the consoles currently go above 120. Try using a cloned or extended setup instead where the monitor and cpature card are both hooked into the GPU and let the GPU sort out the different refresh rates, so ca you can get 240 to your monitor and 120 to your capture card (don't go all the way to 144 like that as you could get tearing with the difference between them not being evenly divisible, especially if you're only recording at 60 like most folks). Once you're hooked up that way clone your display on the gaming PC to the capture card with Windows Display settings or your GPU osftware

[pliant ginkgo]

im dump i dont get it... if i clone the monitors the "2nd" monitor stays still in 144hz instead 240.

[past basin]

Make sure you cloned things the right way - if you clone the card to the monitor instead of the monitor to the card, you'll get locked at the card's max rate.
It can be a touch difficult to sort out with Windows, basically you have to try to clone it each way and see which one is right. If you have an NVidia GPU, you can use NVidia Control Panel, and in the multi monit setup you can select the clone source specificially.

[pliant ginkgo]

yeah i got a nvidia gpu. now i cloned the right way and nvidia says both "Monitors" are at 240hz but windows says one of them (elgato) is at 144hz. did i also play now at 144 ?

thx for your help btw @past basin

[past basin]

I don't see the capture card listed there? Just two actual monitors. Did you leave the card connected as a passthrough device?

You want the card to show up as an additional monitor which will only happen if you hooked it up with nothing in the HDMI out port

So if you have two actual monitors, there should be 3 devices showing as displays - 2 monitors and the capture card.

[pliant ginkgo]

My setup is now belike :

4k x (usb c) at streaming pc

Hdmi in (elgato) to graphics card (gaming pc)

Hdmi out (none) and i duplicated the monitor

[past basin]

It must be holding onto EDID settings. I'd suggest restarting the computer. One of those displays should be showing as the 4K X if nothing is in the HDMI out port, and you didn't change your EDID settings to display at some point. If it's still mixed up on the streaming computer use 4K Capture Utility and go into the settings, go to the device tab and set the EDID to Internal

[pliant ginkgo]

okay i did this

The absolutely last Problem is now :
How can I change it that it doesn’t show only the desktop without mouse like the „2nd monitor / Elgato“ in obs 😂 ?

That’s the only and the last problem 😂

On the right is Fortnite open but it doesn’t show up

[past basin]

That sounds like the cloning isn't setup right - it might have reset with the EDID change. Try cloning it again

[pliant ginkgo]

it works 100% wow! thank u so much

im so dumb but its so easy haha i dont get it why i was so stupid 😄 thanks man

[past basin]

All good, glad you got it sorted out!

[past basin]

Glad to hear that you got it working - but how were you hearing it if monitor wasn't on before?

[glacial raven]

Thx!

[safe swan]

I have an issue where whenever I launch the Elgato 4K Capture Utility the wait cursor appears and I am unable to use the software at all and it crashes shortly after. I updated my computer to the most recent version available and my graphic drivers and it is still crashing. If anyone has suggestions on how to fix this it would be greatly appreciated.

[glossy imp]

Hello! I have a question regarding Elgato Capture Card 4K X.

I’m planning to buy it because I am in need of a 4K 120 Passthrough. My monitor runs with PS5 at 4k 120 Hz. My PC however, I’m not sure if it is able to do 4k 120.

Can I reduce the quality the device gives the PC to maybe 1080p60 but still be able to see 4K 120 on my monitor pass through?

[lone crypt]

First thing to try will be completely uninstalling and reinstalling capture utility.

[lone crypt]

Yes, look at the info on the product page.
See what resolutions it can pass through and what resolutions it can capture. Those are independent and the capturing app (OBS or whatever) can select a lower resolution than the passthrough.

[glossy imp]

Thank you!

[warped ledge]

@sly latch best to move it here, and @past basin can help with the Artics part.

I have a video on using a chatlink pro in https://discord.com/channels/581549424518365226/1291202829175754833

[sly latch]

oh my didn’t see this channel thank you !

i’ve look at so many videos and nothing works, hopefully someone in here can help me out, i’m trying to record my ps5 game play but i get no game audio, ive got the HD 60x, chat link cable & my headset is a Arctis Nova 7p,
watched multiple videos followed step by step and still nothing seems to work

[past basin]

You'll need to use the Arctis 7P in wired mode, and remove the USB dongle for it from the PS5.
PS5 mutes the HDMI audio line when a headset (or even dongle for one) is connected which prevents capture, and you cannot capture the headset itself.

The only wireless headset I know if that can be captured in wireless mode is the Arctis Nova Pro, because it has a wired output on the base station

[sly latch]

Yeah tired it by the 3.5mm aux and still couldn’t seem to get it working

[past basin]

If it's in wired mode, and the Chat Link Pro is connected to the controller, do you hear the audio in the headset?

[sly latch]

give me 2 mins and i’ll have a look i’m 90% sure, i’ll just get outta bed 530am here in aus 🤣

[sly latch]

yeah i got audio from the headset

[past basin]

In 4K Capture Utility, under settings for the device section, is the card set to use Analog Audio? (I'm assuming you already connected Chat Link to the front of it)

[sly latch]

yeah i changed that from HDMI to analog & into the front of what? the chat link is in the elgato and controller

[past basin]

The front of the HD60 X

Sounds like it is

So it sounds like you have the basic setup done. So there's no console audio in 4K Capture Utility while your hooked up like this? Was there audio when you were hooked up via HDMI before?

[warped ledge]

Thanks cause I know nothing on Artics.

[sly latch]

nah there was no audio with HDMI aswell

i’ve also got the pros

[past basin]

If there was no audio when you were using the HDMI audio wihtout the headset attached, we need to check that Windows Sound Settings isn't muting the card.
Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab find your HD60 X and go to properties for it. Check that it's turned up and not muted on the levels tab. If there's an enchancements tab, turn anything in there off. If enhancements are mentioned on the advanced tab, turn those off too. (those settings being there vary based on setup)

[sly latch]

when you say wired does it have to be connected via usb cable or 3.5mm will work

[past basin]

3.5mm. USB will not work

You can't split a data feed.

Also I don't think the original Arctis Pros had a Stream Mode like the Nova Pros do. iirc they had optical ports instead

[sly latch]

nothing happens when press windows key + r & yeah the DAC as an optical port

[past basin]

Windows Key + R should have popped up a Run box. 😐
Type mmsys.cpl into the start menu instead then

[sly latch]

there isn’t HD60 x on it that’s weird

[past basin]

On the recording tab? It may be listed as Game Capture HD60 X instead

[sly latch]

that’s all there is

[past basin]

Huh. If you go to Device Manager do you see your capture card listed un the "Sound, Video and Game Controllers" section?

[sly latch]

yeah it’s there

[past basin]

What on earth

If you go to the new Windows Settings, and go through System > Sound, does the capture card show up there?

[sly latch]

nah it don’t it only shows Elgato Sound capture

[past basin]

Okay, in Device Manager right click HD60 X under the sound options and uninstall it. Then right click it under cameras and do the same. Then disconnect it for 10-15 seconds and reconnect it. It looks like Windows isn't recongizing it correctly for some reason, so we'll force the card to reinstall

[sly latch]

roger i just plugged it back in and it’s now showing up on recording

now*

[past basin]

Excellent. I'd check if you have audio in the capture app there now

[sly latch]

yeah i am

is that all it was?

[past basin]

That's a new one on me, not seeing it in recording while it shows up as a sound deivice. Glad that seemed to be an easy fix when we found it

Seems like it, just a Windows Sound glitch

[sly latch]

bro you got a paypal? i’ve spent 2 days trying to figure this out i wanna tip you bro

[past basin]

All good, but thanks for the tought

[sly latch]

thank you so much broski i appreciate you my guy

[past basin]

No worries, glad you got it sorted out!

[sly latch]

i’m glad i got landed to you! @warped ledge thank you aswell

[safe swan]

I've uninstalled and reinstalled it twice and it is still not working.

[past basin]

Try to run it with the card disconnected if it's an external card and see if it still locks up. If so hit reset defaults in the setting. Otherwise next time you try to uninstall it also go rename the folder for 4KCaptureUtility in %appdata%\Elgato to somehing like 4KCaptureUtility_old (don't delete it in case support needs to take a look at the logs in there later to help resolve it).

If it'll load when the capture card has no signal, try hitting the reset defaults then. I've seen a rare incident where it needs a reset after some firmare updates to certain cards (you haven't mentioned which card you're using it with there).

You can also try version 1.7.13 from here https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes . 1.7.14 has in some rare cases caused folks some issues from it switching to ffmpeg instead of the old engine. If you're running into that then use the older version for now and contact #official-tech-support so they can sort out the updated version issues for you.

[safe swan]

Hi, I tried unplugging the card and after that the software stopped crashing, I reset all the settings to default and plugged it back in but the software immediately crashed. I tried installing version 1.7.13 and that seemed to have the same issue. Im using an Elgato HD 60 S+ external card.

[past basin]

Did you try uninstalling and renaming the data folder in %appdata%\Elgato for the app before reinstalling? If the app is preserving old data that's causing an issue that should clear it up

(if you're unfamiliar with it, %appdata% is a shortcut tot he user's app data folder on the PC, you can put it into file explorer to go there directly)

As it's HD60 S+, worst case you can use another app like OBS Studio in the short term and reach out to #official-tech-support to look into the app

[safe swan]

I just tried that and it still crashed

[past basin]

If it's still crashing on a complete reinstall with the data folder renamed you may have to get official support to take a look at the logs to see why it's crashing

Does the card still work with other apps like OBS Studio (www.obsproject.com)

It'll setup the same way as HD60 X in that so you can follow this video https://www.youtube.com/watch?v=27fYbUln-Vg

[safe swan]

Yes I just tried and its working with obs

[past basin]

Yeah, I'd go through official support for the 4K Capture app then, and use OBS while you're wiating on them. Unless you immediately need to change a setting on HD60 S+ that OBS can't acces

[median eagle]

hey can anyone help with my hd60s+

im trying to use this thing but no matter what i do it never displays at 60fps in obs

and for the default elgato software it just doesnt show any display at all

it stays in "one moment please" for like 2 minutes and then shows "usb communication issue detected please reconnext hd60s+ to a usb 3.0 port"

the usbc cable im using came with the capture card

and ive tried countless other ones and the same thing keeps happening

if it helps, im trying to record switch gameplay and the computer im using to record that gameplay is a hp envy laptop

[past basin]

If it's complaining about USB 3 connections odds are it's a stuttery mess if you ever go above 720p.
Were the USB-C cables you're using rated for 5 Gbps or faster? Most are only 480 Mbps (USB 2.0). Also is the port on the computer a USB 3.0 or faster port?

Also make sure it's not passing through any hubs or adapters that might affect the USB speed

You can use USB Tree Viewer to get a better look at what's happening https://www.uwe-sieber.de/usbtreeview_e.html
It'll give you a summary like this where you can check the speeds on port, device and connection, and see where your speed drop is happening

USB 3.0 is SuperSpeed, so if you see something reporting High Speed, it'll give you an idea where to look for the issue

[median eagle]

okay so

its the port thats the problem??

[past basin]

No, port has an exception, the companion port is the same physical port, that just indicates the port is running in 2.0 compatibility mode on a 3.0 port

It thinks the conneciton is the issue. Either your cable isn't rated for SuperSpeed, or it's damaged or dirty (or the ports on the card or computer are dirty)

Does your cable have a blue insert on the USB-A side?

[median eagle]

yes

[past basin]

Assuming you've connected it directly to the PC, then odds are it's damaged, dirty, or has been bent too many times and is starting to degrade (as a note directly to the PC means you're not using any adapters or hubs either)

You should check the ports on the computer and capture card for dirt as well though

It doesn't take much to degrade conneciton speed

[sterile pivot]

Hello

@past basin

[past basin]

What's the issue you're hitting with the capture card? and what specific card is it?

[sterile pivot]

Im
Bout to have a meltdown over this

Hd60

[past basin]

Is that an intel mac or an Apple Silicon one like an M1? Those older cards are not compatible with the newer macs (and the app only runs in Rosetta2 emulation which causes issues)

That looks like a touch strip across the top of the keyboard so I'm assuming it's a Apple Silicon one

[sterile pivot]

m1

also tried on a windows

[past basin]

Windows the card should still work on - though only with the older software (Game Capture HD, not the newer 4K Capture Utility)

[sterile pivot]

i switched cables, the cable i had before didnt do anything, got this new one and the atleast now the computer recognizes it (a step closer i think), but it flickers

Or whatever its called

Le tme try the windows and send a video

[past basin]

Was the new cable rated for USB 2.0? Some of those Mini-B cables are only USB 1.1 (though most are 2.0)

Also HD60 is an older card so make sure whatever you're trying to capture isn't going above 1080p 60Hz

[sterile pivot]

its an xbox 360

[past basin]

Good, that eliminates a lot of potential headaches (assuming it's a 360 with built in HDMI anyway, some of the earlier ones would have required a converter which could introduce issues)

[sterile pivot]

its a slim

[past basin]

Good news is it's getting power so the passthrough is working. Try USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html
It'll give you a summary like this when you select your card - we want to see everything at High Speed or SuperSpeed. Anything running at "Full Speed" is running at USB 1 mode.

[sterile pivot]

Okk let me see

[past basin]

huh, that looks good

[sterile pivot]

@past basin

[past basin]

What happens if you disconnect the monitor in the HDMI Out port? Does it start picking up on the comptuer then?

[median eagle]

i tried cleaning it out but same issue

ill try getting a new usb 3.0 cable

[past basin]

I'd assume cable is degraded then. You'll need a 5 Gbps / USB 3.0 / SuperSpeed or faster one to test against. Double check the speed before buying as a lot are USB 2.0 data rate, with higher power ratings (charging cables basically)

[past basin]

Did the comptuer pick up on it though? Disconnecting the monitor changes the EDID (display mode settings) that get passed to the console

[sterile pivot]

Still here

[past basin]

Good luck. Chances are that's all it needs

[sterile pivot]

Now its “detected”

But with a black screen

[past basin]

Try restarting the 360 to see if it'll pick up then.

I'm not as familiar with how often the 360 polls the display mode

[sterile pivot]

Ok

I ordered this just in case

[past basin]

Probably a safe bet - just because it's seeing full speed doesn't mean it's working correctly, so a new cable isn't a bad idea.

I don't like the fact it took disconnecting the display to get the capture card to see the signal at all though. That could be a comaptibility problem with the older card and a newer monitor where it doesn't mesh the display modes correctly

And HD60 doesn't have an override for that like newer cards

[sterile pivot]

Nothing

my monitor is set on 144hz

I could maybe tweak that

[past basin]

I'd try it at 60Hz since neither HD60 or the XBox 360 go above that. Usually the cosole chooses the refresh rate though

You could try the card with the Standalone drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers and another app like OBS Studio - changes in OBS Studio mean that the older cards don't always work in the newest versions though so you might have to use version 29 or something to get it to show up

Oh, you might also want to check your Windows Privacy Settings. In the the windows settings under privacy and security, under camera (since that's what the capture card shows up as), make sure it's set to allow apps AND further down Desktop apps to access the camera

(similarly if you have any security software that might try to block a webcam like McAfee or something)

[hearty badge]

yo could somebody help me out?

[past basin]

Volunteers are in and out through the day - best to describe your problem and wait to see if anyone knows the fix

[hearty badge]

yeah, I'd love to but I have no idea whats wrong lol

I kind of need help setting up an Elgato HD60X

[past basin]

Where are you running into issues with the setup?

[hearty badge]

well it was working fine in terms of getting the display to work

but I couldn't get discord or OBS to pick up the actual video

then I tried to switch where it was plugged in and now I cant even get my ps5 to display on the monitor anymore

[past basin]

Make sure you're only using one app at a time - only one application can use the capture card at a time

[hearty badge]

even after switching it back to where it was plugged in

[past basin]

If you've been movinng things around sometimes a PC and console restart is a good place to start too

[sterile pivot]

Ok so i downloaded OBS 27.2.4 (32 bit’s version to see if it worked) and im not getting the flinching, the app is recognizing the elgato but im still getting the one moment please

[hearty badge]

this is where my issue lies currently

in OBS when I click to set up video capture device my capture card isnt listed as an option

the display is working on my monitor though

[sterile pivot]

@past basin

[past basin]

I'm not currently available, I'll take a look when I'm free

[sterile pivot]

Thanks

[past basin]

If it switched back to No Signal I'm guessing your monitor is connected again to the HDMI Out? I suspect the HD60 is having issues handling whatever display option that monitor wants. 😐
Any chance you have any other HDMI cables there to test if you haven't already? Ideally old ones like 1.4 or 1.2 to try to force a lower display mode to see if it helps (HD60 doesn't let us override those options like the newer ones but sometimes we can cheat it by using old cables that can't run newer modes). I've also seen some monitors (mostly a pair of Alienware models) that have always on DSC which prevents capture from working when they're hooked up.

[past basin]

Sounds like your card is getting power but not a data link. Have a spare USB 3.0 or faster cable around? Needs to be at least 5 Gbps or the card won't work.
You might also want to check your windows privacy settings are allowing both apps and desktop apps (a second option futher down) to use cameras (since the capture card shows up as one).
Beyond that check if the card shows up in Device Manager with any errors. It should normally show up two palces - cameras and sound, game devices. If it's missing from one but not both uninstall it, then disconnect and reconnect the card to trigger it to redetect both.

[sly latch]

@past basin you active broski

[past basin]

I'm in and out, but headed to bed soon

[hollow mason]

@past basin hey! I just wanna thank you for all the help! I’ve done everything you have explained and it all works perfectly! Thanks!

[scarlet glen]

Is there a way to turn off HDCP on steam deck?

[warped ledge]

No, that is all in the 4k capture utility settings.

[past basin]

If you're talking about the Valve Steam Deck, not a Elgato Stream Deck, I don't think there's HDCP on it to begin with. It has a weird video resolution though that may not work with all capture cards, though there is a custom EDID for it in later version for 4K Capture Utility

[scarlet glen]

EDID?

[past basin]

It's a set of display settings. Normally it's what your card (or monitor) presents to a connected computer to console to tell it what display modes are supported

There are override optionss basically, on most of the newer cards.

(Input EDID Mode needs to be set to Interal for those options to work)

[scarlet glen]

welp. its weird that the elgato capture card the capture works fine but not on a recent capture card i bought

[past basin]

If HDCP was enabled on it, it wouldn't work on an Elgato capture card either.

Though it'll probably enabled HDCP while running things like Netflix

[hearty badge]

I used the cable that came with the card, I did check my device manager and it is under both of those tabs, I'm not sure where to find it in Windows Privacy settings so I wasnt able to check that, but if none of those are the issue, any other ideas as to why it wont work? Or where I can check privacy settings specfifically (Windows 10)

[past basin]

In Windows privacy settings, it's the general camera settings.

Also cables can fail or be defective, especially if they move a lot or are stored with a sharp bend in them. if at all possible trying another cable can be a good idea.

[hearty badge]

wait under general or under camera?

[past basin]

Under Privacy & Security, then under camera

[hearty badge]

would it be not working because I have camera permissions off?

[past basin]

Yes

The capture card shows to the OS as a camera

[hearty badge]

oh

alright ima check that rq

alright that fixed it

[past basin]

Glad to hear it

[hearty badge]

thank you so much man 🙏

[past basin]

No worries, can take a while to work out the hiccups on a video setup. Good luck with it!

[hearty badge]

yeah I figured it just didnt come with any kind of construction manual and I had no idea what was wrong so I didnt even know what to look up

[past basin]

Usually it's just plug in play - the instructions on the inner flap are usually enough. But there's so much on a comptuer these days that can trip it up.

[supple mural]

does anyone knows wh the elgato 4k capture utility doesn`t recognize the device?

[past basin]

What device, and what version of 4K Capture Utility are you using (found in settings on the general tab)

[supple mural]

i am using the GameCapture HD60X, i think the last version of the software

[past basin]

What light is on, on HD60 X?

[sterile pivot]

Got a new cable

Works @past basin 🙏🏻

[past basin]

Nice! Glad to see that's all it was in the end

[supple mural]

one in the front side, a white light

[pliant tartan]

Im trying to use a hd60s with a eos rebel t6i and cant get it to work as a video input for facetime or obs. It works on elgatos hd game capture software but when i try to get it working using obs link or anything else it doesnt work. What do I do??? I have a m4 pro mac running macos 15.3 (24D60)

[past basin]

So the card has power. And 4K Captuer Utility is complaining that no capture devices are found? Does your HD60 X show up under device manager, in the cameras section?

[past basin]

HD60 S is an older card isn't compatible with Apple Silicon, only intel macs. Adding to that OBS Link is out of date and also not apple silicon compatible. Game Capture HD runs on SOME apple silicon macs vis the Rosetta2 Emulation, but even that's not reliable while emulated, and not everyone can get that up and running. There are no dedicated drivers for HD60 S on Apple CPUs - originally there was an upgrade program for mac users to switch to HD60 S+, but even that's long since discontinued now. If you're only trying to hook up a camera, Cam Link 4K is also an option.

See https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility for more info. But your best bet is one of the newer cards that is compatible with an Apple Silicon Mac, like HD60 S+, HD60 X, 4K X or Game Capture Neo.

[deft jewel]

Is HDMI switch compatible with the internal 4k Capture Card that's in my PC? I wanna switch from PC gaming to console gaming on the fly without unplugging the HDMI and plugging it somewhere else. Or will 4k Capture Utility say "No capture"? I don't want to have to buy a 4th monitor just for console gaming I just want one monitor.

[past basin]

Mileage will vary based on setup and the HDMI Switch used. Usually you'll be fine, but some setups will be glitchy. It's not officially recommended as a result, but you're not the only person who'd have set it up that way.

[deft jewel]

Ok thank you.

[supple mural]

Sorry for not answering, I was at school. Let me 5 mins so check it

HDCP option has to be desactivated, right?

[past basin]

Yes

[hazy pewter]

anyone know why this is blurry

hd60s+

[azure hemlock]

As I said before, more context. Which device, what cables etc

[hazy pewter]

xbox 360

hdmi cables

idk why its so blurry

[hazy pewter]

@azure hemlockdo you have any clue what my issue is

[azure hemlock]

No, I don't have any capturecards, I try to make people add context to their questions so they actually get answers.

[hazy pewter]

ahh ok

thanks

[lone crypt]

It looks like really nasty compression artifacts.
The bitrate is quite low but the encoder preset is maxed out. Which is kind of a mismatch. You’d be better off setting a decent bitrate and then a more default encoder preset will look better. Bitrate is the king.

But 2500kbps is still enough that it shouldn’t look like this unless something else is wrong. Depending on the GPU, maybe it can’t handle that encoder preset?
Start by deleting and re-adding the video capture source so everything is default. And reset that encoder preset to default, too.
After that we start thinking about hardware, like bad cables or usb ports.

[hazy pewter]

I have a 3070

[past basin]

If this is like that in the preview, try changing the HDMI cable first. That looks like signal interference at first.
You may also want to try a new USB cable on the HD60 S+ (needs to be 5 Gbps+ / USB 3.0 or faster for correct operation).
I'm assuming your 360 is a model with HDMI output - if you're using an converter on a launch model that didn't have HDMI test that as well.
It wouldn't hurt to check in 4K Capture Utility, in settings under the device section, to se if there's any firmware udpate for your HD60 S+.

[hazy pewter]

My xbox has a hdmi cable

[opal pecan]

Hey need some help with my products, for capture card 4k60pro, randomly now and then the capture freezes to black or just freezes or goes pic cut in 2, I have to manually go to the OBS source and deactivate it the re activate quick 2 clicks and it resets back to normal, sometimes it lags also but this is rare. How can I fix this?

Second issue is my elgato keylights, i got 2 brand new ones sent from Elgato for me to use, and they dont show up on the program, I tried adding them then searching for them via IP, I tried reseting them 4 times, and tried adding via phone, via laptop, bought a wireless usb card as well, no luck on any of the above.

[past basin]

Is this the original 4K60 Pro, or the 4K60 Pro Mk2? The split thing and black screen can both happen if VRR is enabled if you have the original, or didn't update the firmware on a Mk2, though the issue would usually be more consistent than you're seeing. Did you try swapping the HDMI cable in the event there's an issue with that where it's occasioanlly losing sync? What are you actually trying to capture with the card?

[gentle relic]

Hi everyone, I recently bought a 4k60 pro mk2 but I have no signal. My monitor is a samsung odyssey g8 and doesnt have hdmi, only 1 display port and 2 usbc so I bought an adaptor usb c to hdmi to plug it in to my monitor, I have no signal. the hdmi is plugged in the in port and goes to the adaptor. If anyone know how to it I would appreciate a lot. Thank you

[hazy pewter]

anyone help?

[past basin]

USB-C to HDMI adapters only work with a host device like a laptop or mobile phone that does DisplayPort Alt Mode (usually listed as DP Alt Mode). They require a host device to do the conversion and will not work in a monitor or even most Desktops as they also require the GPU and USB on the same board (some of the older 20 series NVidia cards had this, and some internal GPUs, but most gaming GPUs cannot do it).

What are you trying to capture with the card? Does it work when you don't use the HDMI out at all and just capture with the card?

[past basin]

Still waiting on you to answer the earlier questions. The only thing you confirmed was it's later model Xbox with HDMI built in. . . though the fact you're using what I assume is a Switch now, adds more data. Did you already swap out that HDMI cable between the console and the card? Is it also like that in the preview and not just the recordings? Did you check the firmware? Try a different app? Try a different USB cable?

[gentle relic]

Thank you, I wish I knew it before bying it. I just capture my league games. I have no problem recording in high resolution with my 4080 super but I want to go way higher in the quality without killing my fps. I use medal tv and it work well. There is no other way to capture than using an hdmi to the monitor ? Saldy my monitor doesnt have any hdmi just a display port / 2 usbc and one mini usb c. https://www.amazon.fr/dp/B0BF5S7LSK?ref=ppx_yo2ov_dt_b_fed_asin_title this is the monitor I use

[past basin]

Wait - is this a single PC setup? You're only capturing games from the same PC? Capture cards don't improve performance, they give you the ability to capture HDMI video from things like consoles, cameras, or a second computer. The GPU (or CPU) is still doing the video encoding

[warped ledge]

You’re using default settings.

This should help. https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[warped ledge]

Why not use Game Capture/Display Capture via OBS vs a capture card, unless you’re using a 2nd PC like @past basin was suggesting.

[humble marsh]

Can someone help me with my HD60 S not working with my MacOS

if you can send me a friend request

[vocal kestrel]

Does the Elgato hd60s support spartial audio?

[lone crypt]

No

[lone crypt]

Hd60S doesn’t work natively on Mac since it’s not a UVC device.
That’s what’s the hd60s+ was created for.
I think to make hd60s work on Mac you have to run it through the game capture app, or 4k utility, or whichever one is current for that card on Mac.
(The point it is doesn’t just natively show up in OBS)

[humble marsh]

What's the game capture app?

[past basin]

No - BUT if you're using something like Dolby Atmos for Headphones which applies audio tricks and converts to standard Stereo you'll likely get it to work okay. True multi channel ones won't work though, and there's a risk of distortion from reprocessing

[lone crypt]

Probably a relic I shouldn’t have mentioned. Probably 4k capture utility is what you want.
Google is your friend!

[past basin]

Keep in mind though that spatial audio may not work correctly for stream or recording viewers

[past basin]

If it's an intel mac, Game Capture HD should still work on it with HD60 S. Some users get it to work through Rosetta2 on the newer ones, but some don't - and there's no hardware encoder access.

[past basin]

What sort of mac are you using? HD60 S is only supported on the old intel ones. Newer apple silicon ones should use a UVC based card like HD60 S+ or newer. https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility

(if it is a newer mac, you sadly missed the upgrade program for apple silicon users by a few years)

[humble marsh]

I use a MacOs Monterey

[past basin]

Yes, but what CPU? Is it an intel based CPU or a Apple one like the M1?

[humble marsh]

No clue

[past basin]

If you go to the apple logo on the menu and select About this mac, it should tell you what CPU you have

[humble marsh]

It doesn't say anything about a cpu

[past basin]

What's the model and year - I can look it up

[humble marsh]

The year is mid 2015

not sure what the model is

[past basin]

Ah, that'll be an intel one then - it's too old for M1

Do you know if it has AMD or NVidia Graphics? If it doesn't it won't meet the system requirements for HD60 S

[humble marsh]

where do i figure that out?

[past basin]

If it does, try Game Capture HD https://help.elgato.com/hc/en-us/articles/360027963512-Elgato-Game-Capture-HD-Software-Release-Notes-macOS

[past basin]

You'd need to find the modle number on the mac and look it up. If you can't find it in the about this mac section it might be labelled on the bottom depending on the model

[humble marsh]

Yea i see the cerial

do you want me to give you the serial?

[past basin]

No, I'd need the model number

Is it a macbook, macbook air, macbook pro, mini, or something else?

[humble marsh]

mackbook pro

[past basin]

13 or 15"?

[humble marsh]

not sure

MacBook Pro (Retina, 15-inch, Mid 2015)

[past basin]

Only the 15's even had the option for AMD graphics.

If you go to Applications > Utilities and open System Information there should be a section to tell youwhat GPU you have for graphics

[humble marsh]

where is applications?

[past basin]

Utilities from what I'm told

[humble marsh]

where is that?

[past basin]

Here, maybe this guide will help more with that https://www.howtogeek.com/706679/how-to-check-which-graphics-card-gpu-your-mac-has/

[humble marsh]

I have an intel

[past basin]

for the graphics too? In that case the mac doesn't meet the requirements for HD60 S

[humble marsh]

Yea

Dang

Well what capture card would work for me then?

[past basin]

I honestly don't know - the main issue is you don't have a dedicated GPU on that mac to do the video encoding. Without being able to use a hardware video encoder I'm not sure how well it would work with any capture card.
You could still try Game Capture HD I linked earlier to see what happens, but I don't know if that machine can handle it

[proven coral]

I have an Elgato 4K X capture card, but I can't get it to work for recording my gameplay. I connected an HDMI cable from my RTX 4080 to the "IN" port on the Elgato, but nothing happens. I've been struggling with this for several days now and really need some help.

I bought the card almost a year ago, but it's been sitting in my closet unused this whole time. When I got a second monitor, I thought everything would finally work—but I was wrong. I also tried connecting an HDMI cable from the "OUT" port of the Elgato to my main monitor and then to my second monitor, but still, nothing happens.

I've changed various settings in the NVIDIA Control Panel, but nothing seems to make a difference. A few times, my second monitor briefly mirrored my main screen, but after a moment, it disappeared again.

I need a detailed step-by-step guide on how to properly set everything up.

My Setup:
OS: Windows 11
GPU: RTX 4080 (3x DisplayPort, 1x HDMI)
Main Monitor: LG OLED 4K, 240Hz
Second Monitor: Samsung Odyssey G7 4K, 144Hz

[lone crypt]

I notice you didn’t mention where the usb port is connected to….

Do you have a second computer to record the gameplay?

[proven coral]

no i want to record my gameplay on one pc

[lone crypt]

Then you don’t need a capture card.
Capture cards are for adding an HDMI input to a computer. So in a 2pc recording or streaming setup, the capture card receives the video feed from a game computer or console.

[proven coral]

iI understand, but I want to use my capture card, as I know it's possible

[lone crypt]

A capture card doesn’t give you any benefit if you have only one device.
Just install OBS and add a game capture source to the scene.
Or use nvidia shadowplay built into the nvidia app.
(OBS offers greater control and the ability to add other things to the scene like a camera)

[proven coral]

When I record gameplay in OBS, I don't get a stable 60 frames per second, and the image sometimes freezes for a few seconds

I thought the capture card would solve the problem.

When I add the capture source in OBS, it detects the Elgato 4K X, but there's no signal

[lone crypt]

If you don’t get stable frame rate and performance in OBS you need to solve that problem.
Using a capture card on a single computer is just putting a device between the hdmi video out and the usb port of the same computer. So the only thing it adds is a bit of latency and complication.

Your computer still does the composing of the video scene in OBS and still does the encoding.

You don’t need the capture card and you get zero benefit from trying to use it with a single pc.

Analyze your OBS logs and figure out what isn’t performing well there. The capture card won’t help at all.

[proven coral]

thanks for your time

have a good day

[halcyon sphinx]

Could I get a reminder of how to setup two PC setup again? I am drawing a blank at this part.
I am setting up the monitors along with the pseudo monitor and I am trying to change it from extend to duplicate. However when I try to do that I am not able to save changes. Any ideas?

[lone crypt]

The correct setting would be duplicate. Whichever has your game on it.

[halcyon sphinx]

yeah, but sadly I cant even keep the settings when I duplicate it

my mouse wont go the screen 😦

[lone crypt]

Oh so you can’t click the button

[halcyon sphinx]

nope 😦

[lone crypt]

So start by clicking identify

The physical arrangement you see there is how they are. So make sure that matches your desk in real world.
That way the mouse will accurately pass between them.

Now that I look closer, I see 3 displays, and 3 items in the settings.
Your capture card should be connected to the hdmi on the GPU… so it should be showing as a 4 display

Then you set that one to be a dupe of the main.

If you only show 3 displays in settings I think it’s not seeing the capture card connected yet.

[halcyon sphinx]

yeah that third physical monitor on the right is connected to my other PC. The PC that has the capture card in it.

[halcyon sphinx]

I set it up to show how it looks IRL, but it keeps kicking my mouse to a different screen, and making it impossible to get my mouse to accept change

[lone crypt]

even before you duplicate the screen? Like if you just don't use the capture card for now?

[halcyon sphinx]

Im sorry I think there is a miss communication. Is it okay if I post a little video showing the setup for better explaintion?

[lone crypt]

Yeah

[halcyon sphinx]

Sounds good, give me few moments. On the phone with client.

[halcyon sphinx]

Oh i figured out the issue!

I need to right click and hit shift at the same time on my settings icon on my task bar and it select move and to my mouse to the correct screen and I was able to save the changes.

[lone crypt]

Ah ok good! I knew it was going to be something to do with monitor control but I hadn't looked up the shortcut yet

[gentle relic]

If your question is why not using obs to record instead of medal tv its because medal take less fps/ cpu its pretty well optimized and also put bookmarks on kill/ death in game in the time line of the record so I can cut the clips faster and easier, if this wasnt your question tell me

[gentle relic]

I have 3 pc but I only use one. What I wanted to do with buying the elgato 4k is to play with my 4080 super and record with the elgato in max performance to not sacrifice fps. There is no other way than plug an hdmi to the monitor to record ? thank you

[warped ledge]

I’ll look into it. Never heard of Medal TV, but this is insightful.

[halcyon sphinx]

all good, ty ty!

[past basin]

What I'm saying is there is NO PERFORMANCE ADVANTAGE to using a capture card if you're only using it with the same PC you're gaming on. It's still going to need to use your 4080 to do the heavy lifting of the video encoding needed to record, which is still going to impact the FPS the same as if you were using OBS or another clipping app. A capture card only gives you a HDMI input port to capture other things, it does NOT improve recording performance.

For PC recording, the performance benefit comes from using two PCs, so you can game on one, and do all the recording work on another, freeing up the GPU and CPU on the one that does the gaming. If you're just using the one PC there's not point in using a capture card instead of clipping software of some kind.

Beyond that you can connect the capture card to a HDMI port, and the monitor to a DisplayPort, and use Windows to clone them, instead of using the HDMI out on the card. Setup like this the card shows up as a virrtual montor on the gaming PC so you can clone it with Windows or Nvidia Control Center.

[gentle relic]

Not gonna lie its a pretty good free software to record your games , also it only record the game and not the screen, so you can alt tab and it will still record the game but the good thing about it is that take less gigabites to record because the record cut when your game is over. I record in full session you will understand if you try it but you also record only action by pressing a button that record like for exemple 30 sec before you press the bind and 30 sec after you press the bind so you have a minute of a clip or 15 secs whatever. And the main thing is its very very well optimized for exemple on call of duty modern warfare 3 I have 200 fps while recording in high resolution and I tried steelseries sonar to record my game and I had 170-180 fps. It's a lot . I just want to record in higher quality with the elgato so my gpu is focusing only on the game.

[warped ledge]

I’ll look into the software soon.

[gentle relic]

oh, I thought the elgato 4k something to record itself without taking any performance of your graphic card. Like a graphic card dedicated to record only. So I would save performance for gaming

[past basin]

Pretty much any capture card is going to use the PC for the video encoding, it only gives you the input to record something else.

There's an exception called a Standalone Capture Card, like the old discontinued 4K60 S+ that will record like a DVR, to something like a SD card instead of using a PC at all. But there are not very many of those out there.

Standalones also tend to have fewer options since you're encoding on a stand alone device, so you're not controlling it with the computer

[gentle relic]

https://medal.tv/fr you choose if you want only clips or a full session, you choose the quality. Also you gonna have to turn off each game you lauch if you dont want to record them, it record automaticaly every game you try. Once you turn them off if never record until to turn it on back. And in the time line every bookmark is a kill or a death or anything you want

[gentle relic]

So I'm gonna need another pc. And another monitor because mine doesnt have hmdi port if I understand right.

[past basin]

You can still do the cloned display method I mentioned with a two PC setup so you don't need HDMI on the monitor

[gentle relic]

You have a youtube video about it ?

[past basin]

I don't have a video for it offhand but you may find one in the #1291136160676188172 . If not just check youtube for a video on dual PC capture cloning and you should turn up something.

It's mostly just plug the monitor in as normal, then plug the capture card into the HDMI port and leave the HDMI out empty. Then duplicate/clone the display from Windows Display Settings or NVidia Control Panel - the capture card will show up as a virtual display you can clone to in that setup

[uneven coral]

Hello, I’m currently having issues with my Elgato 4k 60 s+ over the last two months and was wondering if there’s any possibility a staff member could offer support for helping me get my capture card back to capturing gameplay? My PC recognizes the device however I can’t get a feed of the gameplay on OBS. Thanks and have a great day.

[past basin]

If you're looking for staff support you'd need to put in a ticket through #official-tech-support 's links. This is the community help channel. That said this is where to come for help from community volunteers.

What exactly comes up in OBS when you try to use it? Just a black screen?
Does the unit still work correctly if you use it in standalone mode to record to an SD card?

It would also help to know what you're capturing with the card - a console like a PS5, or Xbox? PC?

[uneven coral]

Just a Black Screen

And I haven’t tried standalone since I first obtained the capture card. I can try in the AM and see what’s the results.

And I attempted to use my ps5 and series x but still not receiving any video. I updated my drivers as well after being advises

[past basin]

Standalone would be a good test in the morning - it'll at least confirm if the card is having any other issues or not.
Fact it's not working with PS5 or Xbox can generally rule out HDCP errors.
Does the card report any errors or show any video if used with 4K Capture Utility instead of OBS? There are some error states 4K Capture can report from the card that OBS cannot

(if you don't already have the app, it's available at https://www.elgato.com/downloads )

[uneven coral]

To be honest I never used the Capture Utility as when I first installed it the application kept auto closing and asked to send a report. When I came to the discord for advice someone recommended that I installed OBS or streamlabs if im not mistaken

[past basin]

Yeah, OBS will do the job just fine if the card is working correctly. When it's not though 4K Capture can get us some more info (and access to a handful of settings OBS cannot like EDID modes). There's a new version out in the last month or so - may be worth checking if that one works for you.

[uneven coral]

Interesting. Ill troubleshoot it again in the AM and try standalone mode and report back. Thanks for the help

[past basin]

Other than that I'd also check that Windows Privacy settings for camera didn't get reset with a Windows update, since the card shows up as a camera to the OS. The windows privacy settings for cameras needs to be sest to allow applications and desktop applications to access the card (these are two different settings), or you'll also just get a black screen

Is there a screen attached to the HDMI OUT on the card, and if so do you still get a signal over that?

[uneven coral]

No signal at all unfortunately. No issues when plugged into my monitor directly. But when I try to connect it through the capture card I receive no feed on both OBS and the monitor

[past basin]

any chance you've already tested the connection right to the monitor without the card, with both HDMI cables to make sure both cables are still in good condition?

[uneven coral]

Yep. No issues when plugged into the monitors directly

[past basin]

Any lights on, on the capture card itself? There's some diagnostic LEDs on it that can give a basic idea of some issues. https://help.elgato.com/hc/en-us/articles/360038801672-Elgato-Game-Capture-4K60-S-Blink-Codes-for-Lights

[uneven coral]

Let me attempt to hook it up now and get a full diagnosis

[uneven coral]

Solid blue light. When I opened OBS the capture card is recognized but still no video feed

[past basin]

Have you already tried removing it and re-adding it to OBS?

But yeah, I'd check the camera access settings, have had a few people in the last few months where that gets reset.
Beyond that I'd test with 4K Capture Utility, or try changing EDID modes (which also requires 4K Capture Utility)

If you're on Win11, the privacy settings will look like this:

You can also check the recent activity section to see what apps on your computer are trying to access cameras. Sometimes one will default to your capture card which causes issues since only one app at a time can access the card

(If you're still on win 10 the settings look different and I don't think there's a recent activity section)

[uneven coral]

Yep. Same issue. Also The 4K Capture Utility isn’t working. Whenever I open the app I only receive a black screen, even after reinstalling it.

[past basin]

The same black screen as OBS or just the whole window is black?

[uneven coral]

The whole window is black. Sorry for not clarifying

[past basin]

All good, that's what I was assuming. Fixing that would likely require going through #official-tech-support to pull logs and see why it's crashing out

4K Capture usually tells us if there's a USB issues, but since we can't run that, If you run USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html), and click on the card on the left side, you should be able to get a summary connection on the right side for connection speeds. There should be a device, port and connection speed in the summary - all three should be SuperSpeed or higher - if one is not it could also break the video feed.

eg, should look something like this, and you're looking for the part I have highlighted - just with 4K60 S+ instead of 4K X

[uneven coral]

Okay let me attempt that. Thanks for your help so far

[uneven coral]

Hm okay my port maximum and device connection geed is high speed, but the maximum speed for the device is super speed

It does state that companion port 2-20 is doing superspeed.

[past basin]

Compaion port with SuperSpeed is fine- means it's in a SuperSpeed port but the port is downgraded to high speed because of the connecction

that's almost always a cable issue - are you using the original cable?

It can also be caused by runnning it through a hub or adpter, or if the ports or cable are damaged or dirty

[uneven coral]

Okay I switched ports and now all three says superspeed

[past basin]

You may have to remove and re-add it to OBS after switching the port, or at least re-select it in the source properties, but I'd try it agian there now

[craggy relic]

So, I'm trying to record a game. i keep on getting this no matter what resolution i put. I'm using a macbook and elgato hd60x. Is there anything i can do to fix this?

[past basin]

That usually comes up with the port speed is mismatched. Hit the refresh button in the USB Tree Viewer

Oh wait, it's too late here. I didn't realize that was from someone else sorry

[past basin]

But yeah, you have likely the same issue as OWa2.0 t here, connection speed issue.
Try using USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) to see what the speeds are like when you select the card and check the summary section as above

Usual culprits for that are wrong cable (needs to be one that's rated 5 Gbps or faster, aka USB 3.0 or SuperSpeed or better), using a hub or adapter that isn't the right speed, or damaged or dirty cables or ports

[gentle relic]

ok,thanks

[craggy relic]

Is USB Tree Viewer compatible for mac?

[past basin]

Ah, it's not. But if you're on mac odds are you're not using the original USB-A to C cable, which is most common issue we see there, unless you're on an older mac that still has a USB-A port?
How did you connect HD60 X to the mac? Adapter, repalcement cable or hub?

[craggy relic]

I think i'm using a Type C or USB-C to USB-C

[past basin]

Check that it's rated for 5 Gbps or faster if you can. Most USB-C cables are still USB 2.0 / 480 Mbps because most things don't need USB 3.0 speeds (but video capture is fairly intensive).

When I see that error on a mac, incorrect cable speed is the usual hiccup

If you have one around, a thunderbolt cable with USB-C connectors should work too.

[craggy relic]

Here’s the cable I was using

[past basin]

Sadly can't identify the speed without distinct labelling or packaging

You can hook it up again and use macOS System Report to check what speed you're getting (see https://apple.stackexchange.com/questions/198654/how-do-i-tell-if-a-device-is-doing-usb-3-0-and-not-downgraded-to-usb-2-0-for-som for an example on how to do that). If you see 480 Mbps odds are the cable is USB 2.0 and needs to be replaced.
If you do need a replacement cable, any USB 3.0 / 5Gbps/ SuperSpeed cable or faster should do. You can also use one with a USB-A to C adapter and the original cable if you can find an adapter that's the right speed, but I usually suggest a whole USB-C to C cable. If you can't find one locally, amazon has a bunch, and you can also order one from https://www.elgato.com/spare-parts - the USB-C to C cable for Facecam Pro will work with HD60 X.

You may have to check the fine print on a box if you shop locally to tell the speed. Stay aware from anything labeled as a "charging" cable as those almost always run at USB 2.0, since you don't need data speed for just charging.

I've got to head out there now, but I'll check back when I can.

[craggy relic]

I figured it out about the speed

[past basin]

Yeah, you're on a 3.1 port but only getting 2.0 speed. I'd replace that cable

[uneven coral]

My windows pc is labeling my capture card as a Sound device instead of camera. Any suggestions to fix this

[past basin]

Uninstall it from the sound devices in Camera Hub, disconnect it and reconnect it. It should show up as both - in rare cases if one part gets installed but not the other, it can result in Windows not making further attempts to install the driver for the other part until both parts are completely removed, as it'll see the device as already installed.

[grave timber]

Hii 🤍
Which piece do you have that is compatible with the iPad, as I play on the iPad and also broadcast through it?

[past basin]

If you're trying to broadcast straight from the iPad you're using itself, you do not need a capture card. Use an app like Camo Studio and it's Display Capture mode. Adding a capture card just adds extra steps and complicates it.

If you're looking to capture the iPad with a computer instead, you can pair it with a HDMI adapter and a capture card such as HD60 X, Game Capture Neo, etc - but compatibility would depend on the computer you're trying to capture with.

If you're trying to capture something else WITH the iPad, not you need an iPad with built in USB-C that runst at 5 Gbps / USB 3.0 speed or better - lightning to USB adapters are hard capped at USB 2.0 support and are not fast enough. Likewise the 10th Gen iPad 10.9" only has a USB 2.0 port, even though it has a USB-C port (as far as I know all other USB-C iPads should work but it pays to check the speed of the port in the spec sheet to be safe). For these setups, any of the Elgato UVC capture cards should work - HD60 S+, HD60 X, 4K X, Game Capture Neo, Cam Link 4K and original Cam Link.

[uneven coral]

I uninstalled the device completely and it’s still being labeled as a sound device. I switched the cables and still have the same results. I have the 4k utility working and it does recognizes the capture card, just no feed still.

[opal pecan]

how do i fix that? what do u mean swapping?

[past basin]

Might be time to check with #official-tech-support . We're getting into territory where we might need to pull logs or something, and I'm a touch unfamiliar with 4K60 S+ compared to the others.
I would suggest if you have an SD card handy, trying to record on it in standalone mode though - if that gets video it'll rule out a few things.

[past basin]

Disable VRR on whatever you're trying to record to test if that's the issue.
As for swapping I mean just that - physically swap the cable.

[dapper parcel]

Can someone plz tell me what is the default position of the 4KX Windows sound level? My mouse was acting up and messed it up and don't remember it

[past basin]

Huh, I've never seen it marked in dB instead of a percentage. Usually U suggest it around 70% because on some systems 4K X can get turned up loud enough to clip

[dapper parcel]

thx for your reply. so 70 is the default? Also if you right click you can set it to dB.

[past basin]

Default can be different from system to system, thanks to Windows audio. If you can run your setup at 100% without hearing clipping 100 is fine. If you hear clipping I usually suggest 70 as a default.

[dapper parcel]

alright i'll try 70! Thank you

[hidden veldt]

Hi can anyone help me figure out why my elgato 4k pro flickers on and off the no signal screen?

The card is plugged into my streaming pc and hdmi is connected to the IN port and my gaming pcs GPU

I also only seem to be able to capture fortnite in windowed full screen, not full screen mode, separate issue but if anyone has insight I’d appreciate it!

[maiden mortar]

hey anyone have any idea why the capture card sends video over but no audio?

been stuck on this foir a litle while now

no idea what i need to do to get it over

[opal pecan]

done what about this :

[past basin]

That shouldn't affect anything other than performance, it wouldn't cause the card to lose sync

[past basin]

What are you tyring to capture from? most common cause if there's a headset attached to the console which mutes the HDMI audio from it.

[past basin]

Does that still happen if you disable g-sync/Freesynv/VRR? It might be going out of the supported VRR range for the capture card if it's coming and going like that.
If not try going into 4K capture utility and set the EDID input mode in the settings (under device tab) to internal and see if anything changes - this will use the list of display modes and timings from the card instead of the card and monitor where you can sometimes hit issues with the lists merging and get a more that's incompatible with the card.

[hidden veldt]

I will try tonight, thank you so much

[hidden veldt]

i have gsync disabled on both pc's

when i try to click the drop down nothing happens:

[past basin]

Make sure 4K Capture Utility has stopped saying One Moment before opening the settings

Also if this is a Dual PC setup make sure you're opening it on the streaming PC, not the gaming one

[hidden veldt]

oof ok

duh

[past basin]

Forgot you had a dual pc setup sorry.

[hidden veldt]

would the flicker issue be the 2160p60? it should be 1080

[past basin]

Double check the output for the capture card on the gaming PC is 1080p, and if it is restart the streaming PC and reload 4K capture utility. It's rare but I've seen it misdetect before

If it's actually doing 4K/2160p, you may want to make sure both HDMI cables are HDMI 2.0 or faster (18 Gbps / 4K)

[hidden veldt]

sorry if its dumb, how do i check this?

my gaming PC montor/games are 1080p if thats what you mean

[past basin]

Are you using a cloned seutp or passthrough? For both you need to check the windows display settings (or capture card app).
If cloning check the resolution that the capture card is set to in there

Otherwise it should match the monitor if you're using the HDMI Out on the card for passthrough instead.

[hidden veldt]

i believe cloned, i have my gaming pc's monitor displays duplicated

[past basin]

That'd be cloned then, if it's duplicated to the capture card. One of the virtual displays should be named for the capture card if that's the case, so check the settings for it to see if it's set to 1080p

[hidden veldt]

i switched the duplicates to extend, #2 which is identified inside the 4k capture utility was showing 4k res, i switched it to 1080p.

should i restarted the stream pc?

[hidden veldt]

capture card is inside the streaming PC with hdmi plugged into gaming pc and hdmi in port

after display res changes and pc restart:

will try this and see!

[past basin]

Looks better - getting 1080p now, so I guess next thing is to test and see if it still flickers

[hidden veldt]

perfect thank you for helping me, i was clueless

[past basin]

All good, hopefully that's all you needed to adjust for it

Good luck

[atomic isle]

nyone know of a fix for my issue

elgato 4k is not displayiong on obs

[past basin]

4K60 Pro, 4K60 Pro Mk2, 4K X, 4K Pro or 4K 60S+?
What are you trying to capture with it (eg, playstation 5, xbox, etc), and does it show up on any monitor connected in the HDMI out pot and just not the computer?

[atomic isle]

Hd60X, PS5, I am able to see gameplay on 4k capture app but it won't display nothing in obs dosent even show when I select video capture

[past basin]

You're closing 4K Capture Utility before opening OBS right? Only one app at a time can use the capture card

[atomic isle]

Yes

Now the screen for 4k is green

[past basin]

When you say it doesn't show in Video Capture, you mean it's not showing under Video Capture Device slections like this?

(Newer ones are listed as Elgato HD60 X, not Game Capture HD60 X - mine is just old)

[atomic isle]

Yeah but it's green now

[atomic isle]

Omg I think that was the problem

[past basin]

Oh? It's popped up there now?

[atomic isle]

I see two of them and one is greyed out

[past basin]

Odd. Did you move the card to a different USB port by any chance? That causes OBS to see it as a different device

If that's what happened the greyed out one will likely go away next OBS restart

[atomic isle]

Yes

[atomic isle]

Perfect now it works

[past basin]

Glad to hear it!

[fading latch]

taking screenshots with 4KGC but it's only doing it in 1440p when i have the resolution set to 4k. not sure why. the TV i was using is also able to use 4K as well.

[past basin]

4KGC? Do you mean the 4K Capture Utility app?

[fading latch]

yep.

call it that as call it HDGC (Game Capture) or 4KGC for 4K Capture Utility.

easier for me that is

besides that. i have the game set to 4k on my xbox one as well.

xbox set to 4K and screenshot at 1440p

[past basin]

What does it show for the actual source ? Also 2160p? Just trying to connect my setup here for testing

[fading latch]

and 4KGC just crashed looking at the settings...