capture-cards

[spark light]

not that i know of

[past basin]

HD60 S moved to USB 3.0, and uses USB Type C instead of USB Mini B. It has much lower latnecy and supports 1080p60 capture - the HD60 can passthrough 1080p60 but only captures 1080p30 because of the USB 2.0 limits.

[past basin]

Is the plug in the card a USB mini or micro?

[spark light]

micro

[fading latch]

intersting to know.

[past basin]

Can I get a pic to be safe - the fact it's installing with the HD60 driver, and has a HD60 model tag on the bottom is concerning

[fading latch]

been testing out the difference between HD60 and 60X and it's a different machine to use for sure. Can't trim videos on 4KGC but you can for GCHD which is kinda annoying unless i'm missing something.

[spark light]

picture of the cord plugging into the capture card?

[past basin]

Unplugged, but yeah, the end going into the card

You might also want to try using the Game Capture HD app instead to see if that changes anything - https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[past basin]

Yeah, that's a Mini B plug. You've somehow got a HD60 with a HD60 S top shell

[fading latch]

rather use Mini B vs Mirco. mirco is terrible.

[spark light]

so what do i need to do?

[past basin]

Well, we've been instlaling the wrong drivers for it for one thing so at least that makes sense now.

Try it with the Game Capture HD app I linked above and see if anything changes

[spark light]

okay i’ll give that a crack now

[past basin]

I am also not a huge fan of micro, but if you're on USB 3.0 you're usually getting that or C. Thankfully all the new stuff is coming with USB-C

Actually come to think of it, HD60 S would have been C too. Let me go back and edit that

[spark light]

your a genius

working now

should i work on all apps now that it works on the one you got me to download?

[fading latch]

oh forgot to mention that elgatoGCHD still doesn't work on my old laptop which sucks. but overall 4KGC works fine as well still. which is nice.

[past basin]

Yeah it may have some issues with the current version of OBS though - you might have to go back to 29 there. I've seen a few users report that the changes they made with version 30 broke some earlier cards with it

I'd still give it a shot before rolling back though

[spark light]

it’s only working in the app

not working anywhere else

[past basin]

Can't have the app open at the same time

(or you can, put it in fullscreen and app capture it for something else if it won't work the regular way)

[spark light]

i made sure to close it and it still wont work on other apps, the app i need to connect to needs to identify a capture card device

[past basin]

The older cards don't always work the same as newer ones, with the way things have changed over the years. What app are you trying to use it with?

[spark light]

literly any, it doesnt show up anywhere

[past basin]

I'd reboot first to make sure HD60 isn't still hooked by the other app, even though it's closed

But I'm honestly not sure what the compatibility limits are with that specific card. I've heard folks have gotten it to work in older versions of OBS, but I'm not sure what other compatibility limits it has with other apps, since it works differently than newer ones.

[spark light]

is there a way to run it through a display instead?

[past basin]

How do you mean?

[spark light]

these are my options

and i cant get it to show up in capture card

[past basin]

If you had a second screen you could put the Game Capture HD app on it fullscreen and capture that Display

Likely won't work with a single screen setup

[turbid bolt]

i have a question about the elgato hd60s, when you connect the hdmi cable on a part and have to connect another hdmi on another port and connect on a tv or monitor, is obrigatory to do this?

[spark light]

its still no good after reboot and stuff, i think its just to outdated

[past basin]

No, that's called HDMI Passthrough - you can leave the HDMI out empty and just watch on the computer, it's not required to use the output.

[past basin]

Might be - I've little experience with that card.

We at least know it works

[turbid bolt]

oh, i always thought that was super necessary

[past basin]

I'm not sure if #official-tech-support would be able to help - they might at least be able to cofirm if it should work with other apps

[past basin]

It's recommended because the HDMI passthrough lets you play without delay on another screen. But HD60 S doesn't have terrible much latency anyway.

[turbid bolt]

i have another question

i saw a video where a guy explains how to connect a ps3 on the elgato hd60s and in obs where he configured the elgato showed two variations of the elgato hd60s

one called hd60s #1

and another called game capture hd

what is the difference?

[spark light]

if i get the hd60 S it should work accross all apps yes?\

[turbid bolt]

one shows signal of the capture by the software? and one is the capture card?

[past basin]

Game Capture HD is a previous version of the card.

[drifting bluff]

Guys i just got my HD60X today and on the 4k Utility software, there is pops and crackes, and I have also tried this on OBS and Streamlabs, im getting the exact same results. I have connected it to the PS5

[past basin]

HD60 S has been end of life a while - I'd go for HD60 X if you wanted the closest current match. That works across most apps

[drifting bluff]

Its annoying me and driving me crazy

[past basin]

Happen to have an audio sample?

[drifting bluff]

ummm let me try grab one for you mate

damn its not even picking up the audio one sec

[fading latch]

Something noticed about trying it out. You can record DVDs/Blu-rays with the HD60 But not the 4KGC.

HOWEVER

all you'll get is audio only and once you try it the screen will go black and only record the audio/subtitles of whatever you're watching

4KGC won't try at all

[drifting bluff]

@past basin Here you go

Its very subtle but this was it trying to behave lmao. Its subtle little pops and cracks but theyre very frequent

[past basin]

Ah if it's that subtle first thing I'd suggest is trying it in a different USB port in case there's some minor interference

[drifting bluff]

Does it matter if its USB 2.0 or 3.0 or 3.1?

[past basin]

Has to be at least 3

[drifting bluff]

Okay let me give it a go

You can hear it a bit more in this one

[drifting bluff]

Nope, I’m still hearing the crackling and pops

[past basin]

Try muting the card and adding it into OBS as an Audio Input Capture. That'll change the way the app pulls the audio from the card, and can help resolves some issues such as popping from sample rate mismatch

[drifting bluff]

Have already tried that

You mean mute it in windows sound or in OBS ?

[past basin]

OBS

[drifting bluff]

Yeh I’ve tried

[past basin]

If you check in 4K Capture Utility is there any firmware update for the card? (Under settings > device)

[frozen crag]

Someone help me, I've already disabled hdcp and even so the image is black, I've done everything and so far I haven't been able to solve it, I'm using ps5 capture for elgato 4k pro

[past basin]

Check Windows Privacy settings, make sure it's set to allow apps to use the cameras, and to allow desktop apps to use the cameras further down. I'd also try it with another app like Windows Camera or OBS to make sure it's not 4K Capture Utility having an issue here

Also does it list a source signal in the top right of the app?

[frozen crag]

Thanks for the tip, the obs is the same thing is with a black screen

[past basin]

And it's set to allow cameras in Windows Privacy settings? (it treats capture cards like cameras)

Does 4K Capture Utility show a source signal in the top right as well? That'll at least tell us of the card thinks it's seeing something

[frozen crag]

In the 4 k capture application, it shows the quality on top as if it were receiving the capture, but it's still on a black screen

[past basin]

What does it actually show for the source though?

Occasionally there can be a glitch where that misreports which can point to some other possibilites

[drifting bluff]

lmao now there isnt any LED light showing on the HD60X

not sure why

[frozen crag]

If I put it to transmit directly to the monitor without connecting to obs or 4k capture, the game appears, but as I said, it doesn't open on obs, it just gets a black screen

[past basin]

That's definitely not normal. What's the firmware version on the card if you go into 4K Capture Utility and check the device tab?

[past basin]

Sounds like an EDID mismatch. Go into 4K Capture Utility, on the device tab, set EDID Input Mode to internal, and apply. You may have to restart the console, or disconnect/reconnect it to get it to sync to the change if nothing happnes immediately

[frozen crag]

I'll do that, soon I'll contact you to see if it worked

[fading latch]

Any idea why can't trim videos like HDGC can? Besides that. If not what video editor do i use to do so then?

[past basin]

I think one folks use here a lot is Davinci Resolve, since the free copy does a lot of things.

Other than that it's just a different app. Outside selecting flashback segements, 4K Capture Utility doesn't have much in the way of editing capability

If it's *only * trimming you need though, check out Handbrake

[fading latch]

It's a little thing but a pretty big change from HDGC which was so nice to have and use. Never really got into Resolve for some reason. Doesn't work for e

[drifting bluff]

it doesnt seem to even detect the hd60x

what I will say is that i think that the usbs at the back of my pcs are exceeding the bandwidth

like when I connect the HD60x, my Dac stops working. If I unplug the hd60x, my dac comes back.

ive tried many ports on my PC but I only have 4 USB 3.0+ ports

[past basin]

Not on a hub or dock are you?

Sound devices shouldn't genearlly contribute much to bandwidth overload

[drifting bluff]

yes i have a hub connected to the back, but im not plugging the HD60x into that

[past basin]

hm

[drifting bluff]

U think if I grab this, it will help out?

[past basin]

Maybe - it's uncommon to overload internal USB without multiple video devices or mass storage devices on the same internal root hub though

You might get more insight into what's going on with USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html

[drifting bluff]

i got no clue what that is and how it works lmao

[past basin]

It's basically an app that lets you see what USB devices are connected to the PC and how, and can show some possile errors when things dont' connect

[mortal oasis]

Blocky 4k60 streams with 4k X

Anyfix ?

@past basin

[drifting bluff]

i mean im lookin at a bunch of stuff and idk what i need to look out for

ive just scrolled up and saw this. I myself have a B450 board and have crackling issues on the HD60X

[barren dagger]

Anybody in here have trouble with the 4kpro internal capture card not passing through to gaming monitor for Xbox but showing up in the utility app? I need help.

[frozen crag]

I did what you told me and it didn't change anything, it still has a black screen, what to do?

[warped ledge]

no, but what are your settings and is the xbox in power saving mode?

[barren dagger]

I think I’m having the same problem ☝️

[barren dagger]

I sent a dm

[warped ledge]

I don't usually do DM's unless I say let's move it there for a VC.

[warped ledge]

Let me turn my Xbox on, and I'll guide

[barren dagger]

Okay

[warped ledge]

Then I'm able to do this as well.

If you have HDR you can also do this, or even VRR TV's this will work.

Some games don't like VRR.

just an FYI

[frozen crag]

Could someone help me?👆

[warped ledge]

with what?

[frozen crag]

My elgato 4k pro is not passing image in the 4k capture and in the obs, they are both getting a black screen, I have already disabled the hdcp

[warped ledge]

what console?

[frozen crag]

Ps5

[warped ledge]

one sec let me tuen on my PS5 Pro

[warped ledge]

do you have 2 monitors or 1?

[frozen crag]

2

[warped ledge]

and the HDMI Input is on the one for the PS5?

[warped ledge]

thisis off right?

[frozen crag]

Yes

[warped ledge]

what is this setup as?

These are what I currently use for my PS5 Pro

I also have this setup this way, cause I use OBS anyway

[frozen crag]

Right, but as I said not even the obs is recognizing the board is black screen

[warped ledge]

silly question, but did you install the drivers?

[frozen crag]

Yes

[barren dagger]

Still no signal

[warped ledge]

make sure the HDMI cables are connected securely.

[warped ledge]

same as above

soemtimes the cables have arrows

does it?

[frozen crag]

I didn't understand

[warped ledge]

make sure your cables are secure and check if they have arrows

[frozen crag]

The 8k cable that comes with the board is connected

[barren dagger]

Can litterally see my Xbox through the utility app but not on my monitor

[warped ledge]

is it saying no signal?

[warped ledge]

try changing the input

[barren dagger]

yeah

[warped ledge]

do you have a way to change inputs to cycle through them?

[barren dagger]

yeah well i can just plug the xbox directly into the moniter with the hdmi and that works. i dont change the input when i do the capture card. so it should stay the same. and when i first turn the monitor on it says hdmi in the top right, then goes black and then says no signal

[warped ledge]

not sure but somethign is up with your monitor.

[frozen crag]

Don't you know what the problem is?

[past basin]

You confirmed Windows Privacy settings is setup to allow both types of access to the camera, like I mentioned earlier right? I noticed you only commented on trying the card with OBS as well after. If you're still not getting signal definitely check that, in Windows Settings, under security and privacy, in the camera section. It needs both the option to give apps access turned on , and the second option furhter down to allow DESKTOP apps access as well.
If it's still not working after that, and you're already in Internal EDID mode, disconnect the monitor on the HDMI out.
You should also check if the monitor requires DSC for some reasolutions - capture cards cannot capture video when the monitor is using Display Stream Compression. Some monitors use that to achieve highe refresh rates and resolutions, so turning down settings can help.
If it's still not working beyond that, reach out to the official tech support through the link in #official-tech-support

[sweet hearth]

Thank you very much for your help, it works now.
As you said, there is a latence in the audio.
I may need to change this Neo Game Capture for something else then

[past basin]

Note that almost any capture card is going to have audio latency. HDMI video takes time to process, about 60ms on Neo iirc, so the card matches the audio to the video delay to keep things in sync for the recording

[sweet hearth]

Hello, I have an another question
Device: Game Capture Neo
Software & Version: ?
Windows/Mac Version: Macbook air M2, 2023, 16 Go, sonoma 14.6.1
Console/Dual PC: Switch
PC/Mac Specs:
Monitor/TV Model: Sony Bravia 2010 ? (soon to be replaced I hope)
Are you using the cable included in the box? (Yes/No): No, using a USB-c To c to avoid using an adapter hub (my cable goes to 20 gbps)
Question/Issue:
Ok so my goal is to record myself commenting and playing different games on my Switch. Only recording for the moment, I do not want to stream.
I want to be able to record my face + the game on 2 different videos in order to do whatever I want in post-prod. And I want to separate audio tracks.
So I use OBS + plugin Sound Record.
One video file is my face with both audio on different tracks
the other video file is the game with also both audio
so now everything works for the audio (it comes in my headset) except for this latency as we said

But I have a new problem : sometimes the image on the capture in OBS and on the recording blurs. Sometimes the whole image, sometimes just a part of it. I have no idea why

[past basin]

You can listen without that added latency if you use something like chat link to listen from the console and split a copy off to a Line In on the computer (if your system has one, not all do, and Neo also doesn't - but you can add one with an audio interface). Alternatively add a HDMI audio extractor to the setup after the capture card, in the HDMI out and attach headphones there, and you should have unnoticeable latency, as the passthrough isn't synced to the HDMI video decoding in the card

[past basin]

What's the specific question here?

[sweet hearth]

yes sorry I hit enter before finishing, I will be done in a minute 🙂

[sweet hearth]

ah ok thanks and is there a way to manually tell OBS about the audio latency?

[past basin]

Something I shold clear up here first - where are you seeing the latency? Are you watching the game on another screen connected to the HDMI out and listening through the PC, or are you getting desync in your actual recordings?

If the first, you can't really tell OBS about it, because its' delayed at the hardware level on the card - before it gets to OBS at all. Though if you take the audio in from a line in jack instead you can add a sync offset to OBS to bring the audio back in line with the video delay. You can add the audio twice that way and leave the copy you listen to on audio monitoring without the offset, and have a second copy that only goes to stream and recordings that has a sync offset

Also, if you can't get a line in jack to use in that sort of setup you can use a mono 3.5 mm adatper and a 3.5 mm line level attenuator to get the audio reduced to mic voltage and use the combo jack on the mac for a mic, (iirc it's still a combo jack not just headphones). You lose stereo this way though

[sweet hearth]

Thank you for asking. You are right, I think the audio latency is only when I am watching on my TV. There is no audio latency when I watched the result recorded. 😀

[past basin]

Yeah, that's normal then since you're listening right through the capture card. You'd need to listen to the console with something like a chat link or splitter to get around that delay, and run the audio to a line in feed. There's no way to speed up the latency once the audio is alraedy in the card

[sweet hearth]

about the other problem: sometimes the image is blurry

[sweet hearth]

Ok got it I will see if I can stand it, at least the recording is ok so that's already that 🙂

[past basin]

Is it also blurry on the TV when that happens or just the card?

[sweet hearth]

just the card

[past basin]

Off top of my head I can't think of a cause for that one. Does it happen if you try recording with another app like Quicktime, or only in OBS?

Have to take off there now - but if it's only happening in OBS check for warnings in the OBS logs in the help menu. You can also check over at obsproject.com/help or their Discord if it's an OBS only issue as well.
If it's something with the card that's happening in all apps, I'd check back here or with #official-tech-support

I'll try to check back on this tomorrow (later today depending on timezone). Good luck!

[mortal oasis]

?

[sweet hearth]

I will try in Quicktime

[sweet hearth]

Ok I will contact OBS Discord. Thank you very much for your help, have a good one, and see U later!

[drifting bluff]

Out of ps5 remote play and Elgato HD60X, which one has lower audio latency ?

[lone crypt]

Remote play will depend on your network so we couldn't really say, but might be worth mentioning that the video and audio would be synced. (equally latent), since you phrased it as "audio latency"

to fill in a little more,, if you're using passthrough to a monitor or TV with speakers, that'll be the lowest latency for sure. If you have a wildly fast network it might be able to equal it. If you're talking about OBS preview latency, that's higher than preview and depends on some other factors. If you set up the passthrough you'd be fine for sure.

[frozen crag]

Here this proof hdcp disabled and even so obs is 4k capture this with black screen, what can it be? So far I haven't found a solution

Can anyone help with that?

[tranquil lynx]

I'm experiencing a delay with the 4k capture utility app. anyone know how to fix it?

and now it randomly crashed while it was working fine without any problems

anyone know how to fix the delay

[frozen crag]

Someone to help me?

[tranquil lynx]

also another thing, is it because i have both obs AND the capture utility opened?

[drifting bluff]

Sorry bro, what do you mean by pass through? I just need the audio from OBS and don’t require the video.

[copper panther]

Device: HD60s
Software & Version:
Windows/Mac Version: Mac OS Sequoia 15.1.1
Console/Dual PC: Switch/steamdeck
PC/Mac Specs:
Monitor/TV Model:
Are you using the cable included in the box? (Yes/No): no, im using a freshly bought usb a to usb c 3.0 adapter
Question/Issue: For some reason my HD60s wont show up in OBS when I try and create a new "Video Capture device". its outputting fine to my monitor (with a very dark picture, but I think thats a whole seperate issue) and it outputs fine to game capture. I've tried a few things but i cant seem to get anything to work. any help would be suuuuper appreciated

[fading latch]

how do i turn off the mic off with 4KGC? It doesn't need to be on and i don't have a mic to use with it anyway. rather have it not pick up all the sounds while playing.

[lone crypt]

Passthrough is the hdmi output on the capture card which passes the video on to your monitor.
The audio in OBS will always be more latent than the passthrough to the monitor/tv.

[lone crypt]

Far as I know hd60S is not natively mac compatible; that’s why they made the hd60S+.
I think the idea is you’re needing to use game capture or 4k capture utility and then pass the video to OBS through the virtual device the app creates.

[lone crypt]

Don’t understand. If there is no mic to use, then there is no mic…
What’s the problem?

[fading latch]

it uses the mic from my laptop and has it on. it also turns on my laptop cam when no use for that either.

it can hear me moving around and it also messes with the audio so hearing an echo too. not sure how or why it does that

[lone crypt]

Ok what app is this?

[fading latch]

4K Game Capture

That sound is my laptop fan running at full blast. It's all you can hear

it's at full blast for how hot the app makes my laptop. which is annoying but expected

nevermind. figured it out

[lone crypt]

Did you just… turn the mic off?

[fading latch]

muted it

[past basin]

That mute? Or muted in Windows?

[fading latch]

make that went to settings and disable it

both

muted windows 1st. and tried the little button 2nd. and it's now gone.

[past basin]

Did you check my previous message? #capture-cards message You still haven't confirmed you checked the Windows Privacy settings aren't blocking it. Knowing that gives us an idea where to check next if it doesn't fix it.

[fading latch]

having a big blue buttom for the mic is better than an itty bitty one imo. but no more mic and hearing only the small jet my laptop is making is better

still learning how to use it but overall i like it

[copper panther]

this helped, but im caught on this now.

I need to have an OBS NDI plugin to connect it through obs link, but when i do that no "NDI Source" option pops up, so I installed DistroAV which brought the option to add an NDI source, but disconnected from OBS link

[frozen crag]

The options are activated

[past basin]

Good. Next thing to check - do you have any third party security software on that computer? things like McAfee or Bitdefender? These can block cameras and thus video feeds from the capture card, too.

[frozen crag]

Here I did what you asked

[past basin]

Perfect, I can see the firmware there too

What resolution shows in the "Source" in the top right of the screen, if any

[frozen crag]

I don't have

[past basin]

If you boot the Playstation in Safe Mode, what happens? Does it show up on the capture card then? https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/

[frozen crag]

Which of these options should I press?

[past basin]

We just want to see if it shows up on the capture card like this. Safe mode should set the video resolution to a "safe" one to show up on most displays and capture cards while it's up. Did it show up on the software?

[past basin]

Okay, so we can generally rule out most issues with the PS5's settings now at least. Just restart the PS5 back to normal mode.
And the monitor that's getting signal is in the HDMI Out from the card, not some sort of splitter right? If so that rules out a few other issues.
Have you tried this setup with the monitor disconnected from the HDMI out in the card entirely to see if anything changes that way?

[frozen crag]

I have the ps5 hdmi cable going to the board, and another hdmi cable going to the monitor, if I open the screen of this hdmi cable the ps5 image appears on the monitor but when you go to see in the application it has a black screen or no signal

[past basin]

To confirm there, when you said board, you mean card? As in the PS5 is going to HDMI IN on the 4K Pro capture card, and the monitor is connected to the HDMI OUT on the 4K Pro, right?

Just want to clarify that as board usually means motherboard in this context

If that's the case I just want to see what happens with the monitor removed, as it can in some cases run in a mode that causes a conflict with the capture card.

[frozen crag]

Yes , Card

[frozen crag]

Look

[past basin]

This is all on the same single monitor? Okay that might not help.
That said, you notice you're getting a different looking "No Signal" there now than you were before? That one comes from the card and usually indicates the card is having issues with the signal it's getting form the console (the other one comes from the app and indicates the app wasn't getting signal from the card instead). While you're setup like that, reboot the PS5, disconnect and reconnect the HDMI to force the video signal to resync

[drifting bluff]

Hey man. So I did a bit of research and realised that ASMedia chipsets which are commonly used on B450 USB ports aren’t able to handle demanding hardware such as the HD60X and DACs etc.. so I had to purchase a PCIE USB 3.0 card which had either an intel chipset or a Renesas chipset as those provide very good stability to demanding hardware + lower latency

And with a bunch of other stuff connected to the USB ports on the back, that wouldn’t be helping the HD60X

[past basin]

Interesting. I knew there were issues with those and 4K X, I hadn't yet heard that they had issues with HD60 X. Specifally the 10 Gbps ASMedia ones used to seem to cause audio issues.

[frozen crag]

I now put the ps5 an hdmi cable from the card going to a monitor and I left the other monitor to receive the recordings, but it still has a no signal screen

[drifting bluff]

I’m going to try it out when it arrives today but that seems to be the issue according to my research

[past basin]

Good luck with it!

[past basin]

Okay so there are two monitors. When neither monitor is connected is when you should be restarting the ps5 to see if the capture card will pick it up then

[drifting bluff]

Yh even today i re connected 1-2 things (excluding the HD60x) that i originally disconnected to try help the HD60X and I noticed my DAC started acting quite funny. The screen display started to become fuzzy and it was almost like it was constantly switching on and off + a heavy static sound was playing from it

[past basin]

huh

Yeah, I'm interested to see how that plays out when you get the new USB card then

[drifting bluff]

Yh I’ll let you know

Thank you for the help as well as your time

[past basin]

No worries, good luck with it!

[frozen crag]

I restarted and it still has a black screen

[past basin]

You still have a monitor connected there. We only want PS5 into the capture card. No monitors connected.

Do disconnect anything in the card's HDMI out port

[frozen crag]

Look how it turned out, I restarted and left ps5 connected to the card without a monitor

[past basin]

Okay, that's the screen that seems to indicate the card is having issue with the signal from the PS5. We're going to try to force the card to us a specific resolution to see if we can clear that up. What resolution is the monitor you want to use it with?

[frozen crag]

Monitor : 3440x1440 180hz

[past basin]

Okay, PS5 doesn'ts support Ultrawide so we'll set that to 1440p for now.
In 4K Capture Utility in the settings you can go to the Device tab, and set the bottom option to 1440p then run the 1440p test mode on the PS5 video settings

[frozen crag]

Wow, it worked, you're a genius, thank you very much

[past basin]

Nice! Glad to hear it. Sorry I should have checked the resolution on the monitor earlier, that's not an uncommon hiccup with ultrawides

[frozen crag]

Thank you very much, sorry but I just have a few questions how do I get the audio now?

[past basin]

Usually you should already be getting the audio. Do you have a headset plugged into the PS5?

[frozen crag]

It was the phone, get it here, seriously thank you very much for your help, if you I would be lost here, God bless you

[past basin]

No problem, glad you've got it sorted out!

[frozen crag]

[tribal geode]

Hello, new 4K X owner here. I am noticing really bad color banding when using the 4KX with my PS5. I've read online there is some beta firmware that may fix this. Can anyone send me this firmware to try, or is there any other solution that may help this issue?

OS: macOS Sequoia 15.0.1
PS5 Video Settings:

• 4K 60Hz, VRR off, 120 Hz Output: Off, Video Transfer Rate: Automatic, HDR: Off, Deep Color Output: Automatic, RGB Range: Limited

[past basin]

Do you happen to have an example of the banding? Also what sort of device are you capturing and what sort of display settings is it set for?

[tribal geode]

Sure. Had to shrink this image to post it in Discord, but you can still see it. If I'm using correct terminology to say that the "passthrough" is the HDMI out and the "stream" is USB out, the banding is only present in the stream. The HDMI output to my TV has no visible banding whatsoever.

[past basin]

Oh, you're in 4K120. That's going to cause the card to run in MJPEG mode. Give me a minute to switch things over and see what my own looks like.
Is this in 4K Capture Utility or another app?

[tribal geode]

Hmm you're saying the card is set to 4K120? My PS5 is sending a 60Hz signal. Does 4K Capture Utility have a Mac version? I So far all I've downloaded is "Elgato Capture Device Utility" which just has some settings for me to change (none of which help).

[past basin]

nm I misread

Sorry it's 3 am here. I should probably slow down when I'm reading the setup

Also no, there's no 4K Capture Utility for macOS. We usually suggest something like OBS Studio

[past basin]

I'd generally refer to the USB out as "capture", but that is the version that'll end up going to your stream.

[tribal geode]

No worries haha. So the kind of unusual thing I'm doing is using the "ConsoleLink" app to play my PS5 on my Apple Studio display through the capture. Using ConsoleLink or OBS though, the banding issue is present.

[past basin]

OKay, setup with Similar settings, this is what I'm getting out of my 4K X. So now let's take a look and see if we can find what's different to sort it out

I'm not familiar with console link so I'd probably start with OBS

Though using Capture Device Utility, what firmware version does your 4K X have? We might want to start there

And have you used the utility to turn on 10 Gbps support for mac?

If not the instructions are:
Update to macOS Sonoma 14.4 or later
Install Elgato Capture Device Utility 1.3 or later
Press and hold Option in the app
Turn on USB 10 Gbps in the next window

[tribal geode]

Firmware Version: MCU: 23.12.21

[tribal geode]

I just found out about that, turned it on now. Issue still seems to be there.

[past basin]

Does Capture Device Utility give you an option for fimrware update there? That firmware is the launch one, there's been 2 udpates since so it should be on 24.xx.xx

You may have to use the option button to have it show up

[tribal geode]

No, when I click "Update FIrmware" it says I'm to date. App version is 1.3.0.629, just downloaded from the Elgato site.

[past basin]

Hm. Newest firmware is 24.05.31 (which was the Ultrawide support for 4K Capture Utility), but there should still be another 24 version in between there iirc. I'm not sure how to update it on macOS if it's telling you it's up to date already though and 1.3.x seems to be the current release for Capture Device Utility

Okay, lets skip that for now then, if it becomes an issue you may have to check with #official-tech-support on how to update the firmware on that card (unless you also have a Windows box about we can use for the update)

What options does OBS give you for the card when you to to source properties?

[tribal geode]

• On the firmware issue, are you saying that if I got the 4K Capture Utility on a Windows machine, that would let me update the firmware to the newer 24 version? I could try it in a Windows VM.

• On OBS, I'm not too familiar with OBS -- should I be adding the Elgato as a "Video Capture Device" or "Capture Card Device"? Both options seem to give me different settings

[past basin]

It should, using 4K Capture Utility

[tribal geode]

I have the app in my VM but it looks the VM is unable to detect my Elgato device -- do I need it to do that to install the firmware?

[past basin]

Yeah it's need to see it

I might not be able to help as much right now sorry, power just went out here.

Trying to get stuff shut down before the ups goes

[tribal geode]

OK no worries, thanks and if anything serious is going on be safe!

In the meantime I will try getting the latest firmware using the VM.

[past basin]

Just checked the outage line - seems to be just my part of town. Given we had a cold snap after yesterday's rain, guessing someone hit a pole

But yeah, if you can get the VM to do USB pass though with any luck it'll let you update. Otherwise support can likely get you an updated firmware

[tribal geode]

Think I've got it. How would I update the firmware?

[past basin]

Close the settings a minute, wait till it stops saying please wait and load settings again

If it still doesn't play nice try holding Ctrl (I guess that's mapped to command) and try again

[tribal geode]

Had to hold ctrl when opening preferences, got it updating now 👍

OK, now I'm on 24.05.31

[past basin]

Excellent, one potential issue sorted anyway. If you test it now does it still have the same banding?

[tribal geode]

Yes, here is a screenshot from OBS:

[past basin]

Hm, bit harder to tell on the phone. If you go into settings for the video capture device there, what options does it give? I think it looks a bit different than the windows version

[past basin]

Huh, that looks spot on to what I'd expect. Does anything change with YUY2 selected instead?

[tribal geode]

Nothing seem to happen to the image.

For some reason, with YUY2 selected I can't select a frame rate.

Also what the the "CS 709" color space? Nothing shows up when I Google that

Of course, there is Rec. 709

[past basin]

I'm pretty sure it's the 709 one. It's been showing up as cs709 for a bit in OBS on Mac now

I believe since they changed the libraries on the Mac to make use of newer versions of the video tools in the OS

At this point you want to put in a ticket with #official-tech-support . One of the other volunteers that has a Mac might be able to chime in here after, but I'm not sure why you're getting banding like that with this setup

[tribal geode]

What about the MJPEG mode you mentioned initially? Could that be causing the issue with the color banding and how can I ensure the Elgato is not in that mode?

I sent in an official support ticket as well.

[past basin]

MJPEG would replace nv12 or yuy2 so it's not on here

You could try adding it in QuickTime to see if it works any better there

Might at least narrow down if this is an app or driver/card issue

[tribal geode]

I see the same thing in QuickTime

Wait a second, when I had other apps already and then opened QuickTime it looked the same.

But when I open QuickTime on its own it defaults to something that doesn't have color banding.

It looks like 30fps but unsure of the resolution

[past basin]

Huh.

I didn't realize macOS would let more than one app at a time use the card. That's usually not possible. I wonder if it was locking the cards mode? You might want to try a full reboot and try it in OBS again

[tribal geode]

Hmm now this just seems like a bandwidth thing.

No banding in OBS with these settings.

OK so now I'm seeing that there is actually parity between what options are available to ConsoleLink and OBS, and the only way i can do 4K60 in either of them is with some extra compression that results in the banding. But the 4K X should allow me to do 4K60 without any compromises right?

[past basin]

If 10 Gbps is on, then yes. It'll do 4K60 over uncompressed nv12. Since you updated the firmware try turning that option off and on again with capture device utility. Then remove and re-add it to OBS to make sure everything was referred right

[tribal geode]

Just turned 10 Gb/s off/on again and I actually did get more settings, but still can't do 4K60. I can do 2K60, or 4K50, but if I do 4K60 in OBS the banding comes back.

Also it seems to be the options available to me in YUY2 that don't have banding.

If I use NV12 the banding returns regardless of the other options.

[past basin]

Huh, that's surprising. I've no idea if that's mac or the card having the issue. Might be mac specific since I can't reproduce it here. But it might be a mac specific issue with the specific card too

The mode chart at https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates does indicate it should do 4K60 in nv12 without issues

[tribal geode]

Hmm, well I'll go with 2K60 for now, at least updating the firmware and turning on 10 Gb was able to get me that option, which is better than I had before. So thanks so much for your help with all that!

It certainly does seem like Mac users are not getting what is advertised for their $200 card though.

[past basin]

Yeah there's something up there. It should be getting 4K60 without problems. With any luck support will be able to sort out whatever is fine awry here

[dull pawn]

Hello, is it possible to Connect two capture cards on PS5?

[lone crypt]

Not sure what you mean. Capture cards connect to a computer.
They capture the video output of the console, of which there is only one.

[dull pawn]

Streaming in obs with One capture card, and Record a Gameplay with another capture card on another software

[lone crypt]

Meaning the same console, same video feed, but two copies?

OBS can record and stream at the same time natively, is that what you mean?

And streaming to multiple services is also a thing.

[dull pawn]

Exactly

[dull pawn]

Yes i do , but i think i need to use another software because , when i stream i stream my face and there is a lot of widgets too, but i want to Record only the game

[drifting bluff]

Hey guys need some help

Im getting a signal of my PS5 on the Elgato Software and also when I use OBS. But I cant see it on my main PS5 Screen (2nd Monitor)

I keep trying to change to the PS5 HDMI on my 2nd Monitor however it just keeps on bringing me back to my PC

[lone crypt]

This is what you want to use.

https://obsproject.com/forum/resources/source-record.1285/

[lone crypt]

Do you mean the passthrough from the capture card goes to a monitor? …a monitor you’re also using with a computer?

If you have display port from the computer, and hdmi from a console (passthrough from a capture card) …. Into the same monitor, but the monitor keeps switching inputs on you…
I think that’s what you’re saying.

[dull pawn]

Yes!!! Just One thing , i van stream with streaming settings, and Record with Record settings, while using the filter ?

[lone crypt]

I’ve not used this plugin before as I don’t need to record just a single source, but the record and stream encoder settings are separate in OBS natively

[dull pawn]

So , i got a profile on OBS just for streaming, with the streaming settings

And another profile to Record , with 4k Recordimg settings

How can i Record and stream with 2 profiles at once?

[lone crypt]

No no, this happens at the same time. You just run one instance of OBS.
Already in OBS streaming and recording can happen at the same time, with the same or different encoders. That’s just in the settings.
And then that plugin I linked to allows you to record just a source, rather than your whole scene with your cam and everything.

[dull pawn]

So, i need to Change my settings for streaming and recording at the same time ?

Because, i want to Record on 4k

[ember sierra]

i experience small stutter/lag spikes while recording on obs... its only on the recording file and or if i full screen the obs scene, but not on my monitor itself if i switch to hdmi😅 i got the 4k60 pro mk2

[past basin]

What are the specs on the computer? If you're only getting delays in the recording that usually means the video encoder isn't keeping up, so settings are too high or PC specs aren't enough usually.

[ember sierra]

4090 7950x3d 32 gigs of ddr5 5600... dont think its that😅

if that was ment for my problem^^

[past basin]

What app are you using and what are your encoding settings then? Also make sure you're not trying to save direct to something like an external HDD that might not be keeping up with the bitrate.

[ember sierra]

app? obs, where do i check the encoding settings? (the ones u want to see). and its saving to a ssd

[past basin]

In OBS your encoding settings are in the main settings section, under the output options.

OBS also has a log file system. It starts a new one every time you open it - you can do a quick test recording and check the logs thorugh the help menu for errors like encoder overload or frame drops too, which can give you an idea what's up

You can even upload those logs to their log analyzer https://obsproject.com/tools/analyzer

[ember sierra]

so besides the encoding settings, what u want me to do/show

[past basin]

Right now I'd mostly start with encoding settings or upload a log to check

[ember sierra]

idk if this answers ur question😅

[past basin]

That looks like a sample video - it'll likely help but I still need to know what the settings are or what the log file has. I'm tied up on something at the moment and wont' be able to check that video for a bit.

[ember sierra]

its a vid of my settings

[past basin]

Ah, It'll be a while before I can check then - I'm only tabbing in between something at work at the moment,

[ember sierra]

fairs

[past basin]

Is this for just recording or streaming?

Also what resolution are you working with? 1080p?

[ember sierra]

yeah

and yes i know 4090 with 1080p is dumb

[past basin]

Nah, 1080p is pretty much standard

If you're streaming Twitch will make you scale down to that anywya usually

[ember sierra]

wont be the first time i get flamed for playing 1080p with 4090😂

[past basin]

lol

I mean if you have a 1080p monitor, you have a 1080p monitor.

[ember sierra]

i want both to work but its only recording ive had a problem with, dont really stream but if i would ever like to its just yeah

[ember sierra]

https://tenor.com/view/exactly-meme-gif-339571032222189743

[past basin]

Okay, recording shouldn't be having issues at that preset, I would think. Maybe try chaning the video encoder under Recording to HEVC instead of H.264 though. H.264 is suggested for streaming, but HEVC/h.265 may improve the quality for recording

[ember sierra]

could it be mkv?

[past basin]

If you can make a test recording (start and stop a video recording during an OBS session), I'd try uploading a logfile from the help menu to share - might give us an idea what's going on

MKV should be fine.

That's just the container format for the video

[ember sierra]

by quality do u mean picture quality or frame wise?

[past basin]

Better compression, better picutre quality at the same bitrate

[ember sierra]

and just start stop quick or for a while while playing?

[past basin]

Give it a few seconds or so, preferably with gameplay on the screen

[ember sierra]

and how do u find the log file

[past basin]

It's in the help menu - you can actually upload the current sessions log right from the menu and it'll give you a link

[ember sierra]

id do the recording first 2 sec

what should i do in the help and log option?

[ember sierra]

and i still get stutters after chaning that

[past basin]

Not entirely unexpected, but I was hoping it'd help

Also Help > Log Files > Upload current log file

If you're looking to share it

otherwise there should be an option there to look at the current log

[ember sierra]

https://obsproject.com/logs/8jeTlE6KZx7qpllM

[past basin]

Hm. At a glance that looks about like what I'd expect and I don't see any major issues. What happens if you run OBS as administrator? Does performance improve or stay the same?

[ember sierra]

idk what to look for lol

[past basin]

Usually if there are issues there'd be warning notes in there like encoder overload or dropped frames. I'm not actually seeing such

[ember sierra]

still does it

could it be elgato settings in the elgato app or?

or playstation settings

[past basin]

Generally if that were the case it'd show up in the preview, not just the recordings

If you make a recording with 4K Capture Utility instead, does it have the same issue?

I should actually ask what you're playing the videos back in too - if you're using something like Windows Media Player, try VLC instead, just to make sure it's not a playback issue

[ember sierra]

its not

[past basin]

Yeah I'd check the other app then to see what happens with that. If that's stuttering too, try reinstalling your NVidia driver, preferably using the Studio version intead of the Game Ready one

Since that controls the NVENC encoding too

[ember sierra]

yk in obs yeah, u can fullscreen/window the screen to make it big... there it lags a bit when playing just like when i look on the video, in 4k capture utility it doesnt (while live playing yk) BUT the respons time is slower compared to obs... besides that it must be a obs thing

[past basin]

Hm. Typically OBS has solid performance. But if it's only happening with OBS maybe. I'd still try updating the GPU drivers with the studio release if you haven't already to be safe. Maybe resetting OBS might help to if it's a settings issue https://obsproject.com/forum/threads/reset-settings.146045/

Your system seems to have Hardware Accelerated GPU Scheduling on too, which can interfere with OBS. It might be worth trying to turn that off to see if things improve (this request restarting the PC once you change it).

To disable HAGS, go to:
Windows 10: Settings → System → Display → Graphics Settings
Windows 11: Settings → System → Display → Graphics → Change default graphics settings

From there, set "Hardware-accelerated GPU scheduling" to OFF, then reboot your computer.

[ember sierra]

if you reallllllyyyy look for it there is a little litle bit of stutter in the 4k utility capture recording, but its muuuch better than obs...

[ember sierra]

dosnt studio driver make it worse in games?

when i play fivem or cs2 or something

[past basin]

Generally no- Game Ready SOMETIMES has day one patches for performance earlier than the studio branch, but studio has more focus on stability and content creation

There is occasionally a game where you might need to use Game Ready for a fix, until the extended testing lets it get into the Studio branch

[ember sierra]

but u sure thats why

cause wouldnt utility capture have problems too if that was the case?

[past basin]

OBS and 4K Capture Utility have different release cycles. If there's a change in OBS to use a newer driver, it might not reflect in 4K Capture. 4K Capture also uses a different engine, so sometimes it'll perform differently than OBS on the same driver. But again it's only a suggestion to try, to see. Because out of the box your OBS settings look mostly fine other than having HAGS enabled in windows

If using the studio driver doesn't help, and you see performance changes in the game, you can always change back

[ember sierra]

ill try now with hags off

[ember sierra]

and that also still stutter

electronics...

would be a shame if that ever worked

ill try with studio driver

[ember sierra]

studio driver dont work either

[past basin]

hm. If the issue is OBS specific then the OBS Discord might have a better idea - https://www.obsproject.com/help should have a link to that. Or their forums.
Other than that, only other things I could suggest would be trying a different veresion of OBS, or resetting the app if you didn't try that already.
You could also try setting the encoding to advanced mode to see if it gives you some other options to tune things for better performance. Usually I do suggest keeping it in simple unless you need to change something specific but at the moment I'm drawing a blank here

For example this is the settings I last tested my own setup with in Advanced mode, that seemed to work okay even with my 3070 Ti Mobile

(though I was testing h.264 there it should still work about the same with HEVC)

[ember sierra]

reset it and dont work

makes no sense

[bold sphinx]

I would say if I could stream in this channel it wud be easier for you to see what I’m working with in OBS. @past basin

[ember sierra]

@past basin could the problem be because i didnt have obs and the video capture on the exact fps that the capture card do (59.94)?

[tranquil lynx]

I can't find the link to download game capture HD

[radiant cypress]

Does it work now? if not at this point I would try reconnect the video cables and make sure they dont bent much near the connection. Recently I got new screen and it flicked once in a while. I assume that your power supply is capable at least about 750W?

[ember sierra]

1000q

w

[ember sierra]

my screen just in windows flicks a but too... like screen tearing, thats a problem for another day😅

[ember sierra]

but if that was the case, then when i switch to hdmi on the screen it would be a problem there too

and its not

only in obs

and obs recording

[radiant cypress]

weird, I guess only drivers then. inklusivt firmware update if there are any

on my intel render I had to use beta version of OBS to get arc working (in Linux)

[ember sierra]

my brain just cant get it to make sense

[past basin]

If that were the case you'd only get like 1 frame drop every 16-17 seconds.

[past basin]

It's listed under the legacy produce on the downloads site. Or you grab it from here: https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[tranquil lynx]

i set it up now. When I press configure video, it uses the OBS configuration not the elgato configuration. how do I change that?

[ember sierra]

i was thinking more as in, that it tried to run it 60 fps... but when it drops a bit (everything does) then it fuuucks up, idk tbh

[past basin]

That's what I was saying - if it's trying to run 60 even, then with a 59.94 source, it's only a 0.06 fps difference. It'd take 16.6 seconds to drop a single frame. That particular issue does come up from time to time since most people record with 60 even, but likewise most people also won'ot realize a single fram drop.

[past basin]

Wait are you trying to run both Game Capture HD and OBS? Only one can access the card at the same time, if it's a Game Capture HD compatible card.
But Game Capture HD should be using it's own config, but the driver pop ups for some of the settings will look the same, as OBS invokes the driver, same as Game Capture HD. They'll just each have their own copy of those same settings pages.

[ember sierra]

obs arent much of a help either... dont know how to fix this man

[past basin]

Try StreamLabs Desktop, see if it has the same issue. It's OBS based so I'm curious what happens.

If that works for you try getting and older copy of OBS like 30 intead of 31.

[past basin]

I mean, screenshots or even OBS log files work for a lot of it.

Or recording clips for describing the actual issue.

[ember sierra]

forget streamlabs obs exists lol

[past basin]

Yeah, it's just renamed now due to legal reasons

Well, concessions for legal pressure I think, rather than actually enforced

I've seen at least one other user in the last month that had performance issues in OBS that didn't exist in Streamlabs for some reason, so I'm curious if you'll have the same result

[ember sierra]

streamlabs is hella weird to set up

capture card is what in streamlabs?

[past basin]

Should still be Video Capture Device iirc

[ember sierra]

im blind

[past basin]

Yeah video capture in the second group there

Strange they have a Video and Audio section that's NOT part of capture sources

Even though it contains the video capture source

I guess that first section should just be called Software capture sources or somesuch

[ember sierra]

what here???

output changed or am i

tripping

[past basin]

I'd probably set output to 1920x1080, the rest looks fine

[ember sierra]

encoder to software or nvidia nvenc

nvenc right?

[past basin]

For streaming the H.264 version of NVENC, for recording either of them, though HEVC may give better results

[radiant cypress]

go for AV1 it's super

not all platforms support steaming AV1

[ember sierra]

only hardware amd h264, software x264 and nvidia nvenc h264

oh nvm, the one i was changing was streaming

dont give fack all for thatr

[ember sierra]

streamlabs dont work either

i facking swear man... ive spent 10 hours troubleshooting trying to find out why i cant just record a f... game

[past basin]

Question - can OBS or Streamlabs record a game running on the same PC with Game Capture witout issue, or does the recording only have issues when using a capture card?

[ember sierra]

it can run my normal games yeah

withouth problems im not sure, but surely better than ps5

[past basin]

And the recordings are smooth like that?

[ember sierra]

i guess

[past basin]

I mean I was suggesting testing that so you can tell of OBS is just being contrary with the capture card or contrary in general

[ember sierra]

but it cant be my capture card, cause its fine when i switch on the monitor

only recording in obs/streamlabs

[past basin]

IT also works with 4K Capture Utility

But like I said I wanted to see if OBS was having trouble with all recordings, by recoridng a game locally instead

[ember sierra]

never really had problems when i recorded fivem

[ember sierra]

if u really look or it u can find stutter but else yeah, but theres just imput lag there or slower reaction if you know what i mean

imput lag (when using the rk capture utility to play thru),

not that i do that normally

but its just weird, its 1 of maaaany issues ive had with my pc... as soon as yesterday i deleted rocket league cause it kept on tabing me out

[warped ledge]

@past basin can I pick your brain tomorrow on something. Please remind me, but it's with the the HD60X.

[past basin]

I will try to remember

[full galleon]

have a question on my 4k X, not sure if im in the right spot

[past basin]

This is the right spot generally - it's community help for capture cards. Some questions might have to go to official support but we can help with most things

I've got to head out for the night there now, but post your question when you're back and myself or one of the other volunteers will see what we can do when someone is available

[full galleon]

So I have the 4K X, hooked up on my Ps5 and it works visually great, my headset is wireless and uses a USB stick. Before I had it plugged into my PC and the sound would crackle like crazy, I found if I plugged it into my PS5 the crackle went away, but now when I stream via Streamlabs, my chat says they can’t hear my game audio or the people I’m playing with talkin. And for some reason my PC isn’t recognizing the el gato as a sound device in Streamlabs

[lone crypt]

Your console mutes the hdmi audio when you connect a wireless headset.
You can connect a wired headset to the controller and use a chat link cable to split it into the analog audio port of the capture card, then stream can hear your game and the party chat. (Everything coming through that headset)
You’ll still need a mic connected to the streaming pc for viewers to hear your voice.

[full galleon]

Thank you! I’ll try this tonight

[ember sierra]

@past basin could the problem yesterday be because i had obs and elgato game capture open at the same time, or that i had freesync/gsync on?

or that my ps5 were set to go to 120hz if possible?

[fading prawn]

So I have a question - why does the 4k pro mk2 PCIE capture card get to caputre 4k60 HDR over a PCIE 2.0 x4 connection, but the 4k X USB-C can only capture 4k30 in HDR...why can't it also capture 4k60 HDR...I'm assuming the internals are similar and that the PCIE PCB was just shrunk and made to change from a PCIE connection to a USB-C connection

[full galleon]

Will this also allow me to hear audio from my PC? Like if I’m on YouTube online ?

[lone crypt]

No, in this config, your headset is wired and connected to the console controller.

[full galleon]

Ok, I was thinking about getting the Astro a50 headset with a mixamp, would that allow me to do both? Both console audio and pc audio and let my chat hear everything?

[lone crypt]

If it has multiple inputs that it can mix, sure; that would work.

It needs to be able to mix the analog output from your console controller port, with an output from the computer. Mix those into your ears.
If it can send the mic in both directions, too; that would be a bonus but that sounds like a tall order to me.
Usually console players need to have analog headset mic for their party chat, and then a mic attached to the computer for their stream.

[past basin]

The internal cards and external ones use a different chipset and designs with different features essentially. 4K X can only do HDR on certain resoltion and refresh rate Combos, but also has MJPEG support and can do capture up to 4K144 using that. 4K Pro meanwhile (and the older 4K60 Pro Mk2, can capture HDR at any resolutions, but btoh cap at 4K60 for capture (though 4K Pro can caputre from a higher passthrough signal up to 8K60 it cannot record it at that and will drop resolutions). Likewise 4K Pro can handle up to 240 Hz refresh rates at 4K on passthrough, but 4K X can only handle 144Hz at 4K.

[past basin]

The card should be ablel to do multiapp, and having VRR on the PC itself watching the playback shouldn't matter, but it's possible. Everyone's setup has it's quicks.
The PS5 running at 120 shouldn't matter though, unless you had configured OBS for 120fps recording. Otherwise the card or OBS can scale it down. If it was 120 recording though that could be a difference since 4K Capture where it was working only goes to 60

[past basin]

The A40 with MixAmp would if that's wht you mean. A50 is wireless. As far as I knoe the only current wireless headset that'll let you hear and capture at the same time is the SteelSeries Arctis Nova Pro. If you mean the Wired Astro A40 with the MixAmp Pro TR though, then yes.

[ember sierra]

just dont know what to do, you sent me to obs and obs sent me to some reddit tech server saying its a physical thing with my capture card🤷‍♂️

[past basin]

That doesn't make sense - we know the card works with 4K Capture Utility

[ember sierra]

yeah, tell that to the obs guy 😂 i said word on word the 4k capture utility has veeeery small stutter and u can only see it if you literally look for it with eagle eyes

[full galleon]

Is there someone I can maybe send the headset and mixamp to to see if it’ll work?

[ember sierra]

@past basin how again could i download a older version of obs

[past basin]

https://github.com/obsproject/obs-studio/releases

[ember sierra]

which one should i donwload

[past basin]

one of the 29 or 30 ones probably. Nothing older than 28

[ember sierra]

30.2.3?

[floral vine]

Hello! Just joined, have a quick question. I just bought a 4K X to capture from my PS4 to my PC - got it plugged in, but there's nothing showing up in the 4k capture utility tool. The LED on the front is white, flashing blue. I dont know really anything about PCs, so I'm at a loss. Any ideas?

[past basin]

It should work fine if it has the wired Astro MixAmp. USB to console. Stream port to capture card Line In (or PC Line In if you have an internal capture card)) with an aux cable (may also need a ground loop isolator if it buzzes to fix that). Headset jack to headset. If you need to also hear the PC at the same time I think you can also hook the speaker from the PC into the aux input on it. If it's an external card set it to Analog audio mode.

It has some options for the stream mix you can setup with their app, though you'll need to connect the USB to the computer to configure it iirc. Used to do it with the Astro software but I think they put it in GHub.

[past basin]

Should be fine to start with yeah

[ember sierra]

happend to me the first time too, turn hdcp off on the ps

[floral vine]

What does that mean?

[past basin]

Did you disabled HDCP on the console?

It's a copy protection format in the video settings

[ember sierra]

means u cant watch yt and netflix

[floral vine]

That was totally it, thanks

🙂

[fading prawn]

I guess that makes sense but also really doesn't....is it really that much harder to capture 4k60 HDR...?

Can it passthrough 4k120 HDR and capture 4k120 SDR?

[past basin]

It is if the chipset they're using for it and the HDR tonemapping feature doesn't support it. Keep in mind they don't design most of the chips

[past basin]

Yes. There's built in tonemapping on the card, it'll convert the HDR source to SDR for capture

[fading prawn]

I'm getting confused on their charts

[fading prawn]

how accurate is the tonemapping?

and can the SDR be converted back to HDR?

[past basin]

It's 10 bit HDR to 8 bit SDR so no card's tonemapping is going to be 100% accurate. You may see some colour casts and the like depending on what you're capturing. Also no, you can't convert back to HDR as you've already lost colour data going from 10 bits to 8 for SDR.

[ember sierra]

didnt work... oh my

[fading prawn]

Would there be any reason for me to get the 4k X apart from the smaller form factor if I already have an enclosure for the 4k60 pro MK 2?

the most I'll ever need is 4k120 HDR passthrough and 4k60 HDR capture

the only thing I don't like is that in order for passthrough to function the PCIE card has to have power and be plugged in to a thunderbolt port

ideally I'd have a capture card that does 4k120 HDR passthrough without requiring the PC doing the capturing to be powered on/plugged in and requiring external power

simply because cable management for desks is a pain

[past basin]

4K X can't do 4K60 HDR capture so that's a valid reason to get the other card right there.
Also 4K X also requires power for passthrough (though you can sometimes get around that with things like a powered hub, though not recommended if you can avoid it)

[fading prawn]

I have a 4k60 Pro Mk2 already with an enclosure

I just don't like that the enclosure requires an external power brick AND if I want to use the passthrough the enclosure has to have power and be connected to the laptop that has thunderbolt on it and the laptop has to be powered on

so just for normal gaming without capturing - I STILL have to run the stream PC for passthrough to work

that's been my whole gripe with these portable devices

I don't always want to stream - only 10% of the time

which means for every show I have to rewire my monitors and cables to use the passthrough

unless I want to do game capture OBS -> fullscreen projector preview -> capture card as monitor and run 3 monitors from the game PC

[past basin]

Is this a Dual PC setup or something else?

[fading prawn]

Dual PC

I have a gaming desktop

and a laptop I use to stream

laptop so that I don't have to have it taking up space on my desktop constantly

[past basin]

Keep in min that 4K Pro has processing limits - if you pass through a signal over 4K60 the capture resolution drops to 1080p>

[fading prawn]

what?

[past basin]

For Dual PC though you have the option to clone (or extend and software clone to preserve HDR)

So that you can output to your monitor at one refresh rate but capture at something your card can handle

[past basin]

https://e.lga.to/4K_Pro_Resolutions

[fading prawn]

yeah I've been doing it this way

the capture card acts as a monitor on the game pc when it's connected

then I use OBS to game capture and embed audio over HDMI

which is now using BEACN Studio for multi channel

[past basin]

Yeah, that'd be fine then you can just output 4K60 to the card while gaming in 4K120 on the monitor.
If you want HDR though you'd be doing it with something like OBS Full Screen projector while the card is in extended mode though. Windows disables HDR for traditional cloning

yeah

I'm typing too slow :p

[fading prawn]

I'm so lost

how do I put the card in extended mode?

[past basin]

No you're doing it the way I expected

Unless you're only using OBS for audio?

[fading prawn]

all I do is go into windows and enable HDR on the capture card monitor (on the game PC)

then use OBS fullscreen projector preview to send the game capture full screen to the capture card monitor

[past basin]

Yeah, that's the way. You'll keep HDR like that

Most people just use Windows to duplicate the display which takes away HDR. You're good there

[fading prawn]

oh yeah I can't do duplicate display

sensitive info like email and discord

the only reason I don't like this setup

is because it's clunky

and requires 2 extra power plugs instead of 1

and requires cables being thrown everywhere

[past basin]

Makes sense.
Just make sure your OSB is also configured for HDR if you want to preserve HDR this way (eg Rec 2100 colour spaces, and P010 formatting) or OBS will convert to SDR on you for the projector

[fading prawn]

uhhh how do I make sure that's setup in OBS?

[past basin]

Uh, EposVox has some guides on setting that up here: https://www.youtube.com/playlist?list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB

To set OBS to HDR anyway, not the fullscreen projector

[fading prawn]

I'd need multiple profiles in OBS

an SDR profile for work and a HDR profile for streaming

[past basin]

If the advanced video at least isn't set to HDR, OBS auto converts all HDR sources to SDR

[fading prawn]

oh that's why stuff has been so washed out!

[past basin]

Yeah, mutli profiles can help there

That'd do it - HDR on an SDR setup looks very washed out

[fading prawn]

I only use OBS for fullscreen projector preview btw

no recording

[past basin]

(if it hasn't been converted down at leasst)

[fading prawn]

no streaming
no virtual camera

that's my settings

[past basin]

Yeah, I think your main canvas space is SDR with that setup - I know at least your video output would be if you were recording.. I'd try setting the colour space to 2100 and the format to P010 to see if it changes anything.
Likewise if you're using the capture card make sure the source properties are set for HDR equivalents if you're wanting to record HDR over it on the streaming PC

[fading prawn]

the stream PC uses vmix instead of OBS

I'm not sure vmix supports HDR

https://forums.vmix.com/posts/t32553-vMix-28-Preview-Released

nope

[past basin]

ah, not familiar with it. But yeah, if that's the case leave tonemapping on on the card, or let OBS stay in SDR mode and convert for you and it should genereally be fine, you'll stilll get HDR on your main screen

[fading prawn]

I mean tbf vmix also doesn't support the secondary audio track for twitch

[past basin]

Just might have to tweak colours if you see issues with the capture due to the conversion

[past basin]

That at least makes sense since that's a Twitch only thing and not really any kind of standard. HDR is an industry standard though - but still oddly early in adoption for PCs I guess.

[fading prawn]

I just like that I can do activators that change colors when certain sources are live or previewed and right down to specific titles

[fading prawn]

$ and bandwidth which is still $

[past basin]

True, HDR does eat a lot of bandwidth. Also they'd have to redo the backend. I'm pretty sure most of their conversions happen on dedicated hardware which would have to be replaced, especially now that Twitch runs on Amazon IVS essentially.

But yeah, back to the cards. Keep in mind that HDMI 2.0 cards are trying to process up to 18 Gbps of data live on the fly. Means the different chipsets usually make different compromises to keep to the USB and PCIe bandwidth they have. If you're working with a cloned setup, I'd probably keep the 4K60 Pro Mk2 for now - no real need to upgrade at this point aside from wanting cleaner cables. It sounds like you've got the setup where you can game in 4K120 HDR and capture 4K60 HDR or SDR already, (though you may need to replace the app if you need the HDR).

[fading prawn]

It's just clunky to have a thunderbolt capture box

like I want something as quick and easy as a thumb drive

plugin

unplug

done

[past basin]

Yeah, I can only imagine.
You'll probably be waiting for the next gen cards for proper 4K60 HDR recording (if you don't just need the passthrough) though.

[fading prawn]

if it wasn't a pita to do cable management it'd be fine

and I don't think I'm asking for much to be able to use the capture card without connecting it to anything more than the input HDMI and passthrough HDMI to use it without capturing anything

hybrid setup for folks like me that don't always stream or stream very rarely

[past basin]

Oh, before I forget if you want to enable HDR on the card after you need to either use 4K Capture Utility to record, or disable the card's built in tonemapping because otherwise the app will turn on the built in HDR to SDR every time it closes. For now this is fine since it sounds like you're outputting SDR converted by OBS, but if you need to use HDR capture with other apps in the future, hold down CTRL and open the settings in 4K Capture Utility and turn off the option that turns on tonemapping when the software is closed (holding CTRL is important when opening settings as this setting is usually hidden)

[fading prawn]

I don't have the capture utility installed

it's just caused nothing but problems and has been dogshit for me

I like some of elgato's products

[past basin]

You'd need it installed to flip the setting, but wouldn't need to run it after that

[fading prawn]

but their software is absolute dogshit

[past basin]

Haven't had too much problem with the latest 4K Capture versions myself, though I do usually keep to OBS for more features

[fading prawn]

there's a reason I won't use their stream deck any more

requiring an account to download plugins that are free and requiring to do it through the website rather than in-app forever turned me away from that product

[past basin]

Yeah, a few people had that mindset when it happened. I still see a reddit thread on it necroed every few months.

[fading prawn]

I will never forgive them for that decision

[past basin]

They still allow sideloading, but not many of the plugins are avaliable that way

[fading prawn]

and will never buy that product until that decision is reverted

they have no business knowing what I do with the product I bought from them to own the hardware for

in either case

the 4k capture utility has been glitchy/buggy for me at best

with it open it will say 'no signal' and will cause obs to say 'no signal' but then when I go to uninstall it and remove it - obs will work just fine

[past basin]

huh. I mean If you're streaming you're pretty much going with something else anyway. 4K is needed to change a few settings that other apps can't access though

Weird - 4K60 Pro Mk2 should allow multi app support

That's normal for all the cards other than 4K60 PRo Mk2 and 4K Pro though

[fading prawn]

even with the utility closed and just installed OBS won't work

[past basin]

The rest are all single access

wtf. Yeah something is off there

[fading prawn]

and they make it such a pain to even get basic support

I can't even file a ticket on their website because they want original receipt of purchase warranty status yada yada

just all non-related information

for a software/non-hardware related technical support case

so I gave up

I have no doubts this could easily have been resolved via a simple email

but noooopppppeeee

have to put as much crap between the customer and company as possible and make it as difficult as possible

[past basin]

That's normal for a lot of electronics, determines things like warranty coverage, and in some cases pops up to support if the product has known warnings and such. Annoying though. I had the same thing with my SoundCore headphones just trying to ask them hot to make Muultipoint work

[fading prawn]

it's just not worth it

just scummy shady practices

[past basin]

Best thing you can do in that case is drop the suggestions on improving it to the #feature-request form. Might be nothing to come of it, but at least you'll know someone got the feedback

[fading prawn]

it'd be fine if it was a new company that was just starting up

but to actively make things waaaayyyyyy more difficult than they used to be for 'corporate policy' is just shady and anti-consumer

it's also not worth because I'm not in the 0.1% of streamers/content creators that make any profit off of this either

[full galleon]

Thank you. Appreciate it

[past basin]

Fair enough. I've known a few people no to trust the privacy policy and what they do and don't collect - I get it. I can't fix it, but I get it.

If you do have some old decks around you can still use some apps like BarRadiers you an get from their Discord, but yeah, with the main store out of the running it's deinitely not as useful to you

[fading prawn]

I'm just waiting for someone to make an open source store that sidesteps all their bs

I'll have to play around with the HDR settings

but I might just leave it as is for now

the only thing I'm disappointed in is how washed out it looks

[past basin]

Yeah if it's washed out, usually that inidicates you've got a HDR signal going to something (an app or even physical screen) that only supports SDR

Limited vs Full RGB can do it too, but that's much less pronounced. Lemme see if I can dig up some examples

This would be easier if I had the time to play games lately and all the consoles didn't need updates.

[fading prawn]

lol I feel that

[past basin]

Oof. 14.71 GB patch just so I can launch Forza

[past basin]

So for some examples, this is Xbox set to Standard/Limited with the App Limited. Followed by Limited/Full which is a little bit more washed out. (Likewise full on limited would be too dark)

[turbid bolt]

i have a question about using a playstation 5 in the elgato hd60s, when you plug and turn on the videogame will show the error of hdcp?

[past basin]

If you're getting HDCP errors, turn off HDCP on the PS5. That's expected. HDCP would be a very bad copy protection if it worked with capture cards

[turbid bolt]

actually i was talking about when you gonna configure the ps5 by the first time

[turbid bolt]

i don't own a ps5, i was just asking

[past basin]

I'm not sure I understand - but if you're asking will capture be blocked to start with, yes. Use a TV or something like remote play if it's setup to turn off the HDCP first.

[turbid bolt]

yes, i was asking if the capture will be blocked when the setup of the ps5 start because of hdcp

i didn't know that the hdcp already came enable before configuring the ps5

[past basin]

Yes, it's on by default because it's used by apps like Netflix and the BluRay Video Player

While it's off, HDCP requiring apps won't run

[turbid bolt]

so it's a factory configuration?

[turbid bolt]

i don't understand why hdcp can stop the image to going to the capture card if it's only used by netflix and bluray video play

[past basin]

Because it's a Copy Protection, and on PS5 it's Alawys On if enabled, unlike other consoles.

Switch and Xbox only turn it on when needed, PS5 it's always on or always off, not automatic

For the other washout examples, in order, HDR on HDR, SDR on HDR (contrast blown out, too dark), and HDR on SDR (washed out)

Ah. . additional notes, when in HDR mode OBS does screenshots in JXR to preserve HDR.

There's a PNG verison of what the washout looks like when you record HDR on SDR without tonemapping correctly.

Though I've seen even more blown out examples, iirc OBS does some of it's own conversion here

[ember sierra]

@past basin so i tested obs and 4k utility at the same time in the same match in my game, obs video file stutters and 4k utility did not... now this "expert" in the obs chat says thats not possible. obs aint to any help man

[wary lodge]

How can i see my ps5 capture from My elgato neo when streaming with obs? I dont want to see my gameplay trough obs because of the overlays from my Stream.

[ember sierra]

you got output into your monitor right? just switch to hdmi on ur monitor

[wary lodge]

But how i get the Image? I have the hdmi in in my ps and the out on my pc

I have to do the output in my pc or Not

[ember sierra]

hdmi from ps5 to capture card, and then another hdmi from capture card to monitor

[wary lodge]

But then i have no capture Card for OBS?

[ember sierra]

2 hdmi cables one from ps5 to pc/capture card and one from capture card to monitor... the capture card works in 2 ways in one, it goes from the ps5 to capture card/pc so obs can pick up gameplay AND while your pc picks up gameplay the capture card can also send the gameplay thru another hdmi cable into the monitor, just like if u just had a hdmi from ps5 to monitor

[wary lodge]

So when i switch the Output from my pc to my Monitor, iam still able to get the capture Card in my pc in PBS?

Obs*

The output from the elgato i mean

So i have now , 1 hdmi from ps5 to elgato and the other i have from elgato to my pc

So i can change the second hdmi to my Monitor and will still get the elgato in my OBS?

[ember sierra]

im not 100% what ur problem is... but if its what i think it is then yes, thats how a capture card works🤷‍♂️ capture card is basically just a tool that can make ur pc able to pick up the same video/gaming as u can see on ur screen, but to the purpose of recording/streaming if you know what i mean

what capture card do u have

[wary lodge]

I have the elgato capture neo

I just want to see my ps5 via hdmi and still have the elgato in my OBS on pc

Cause for now , i only can see my ps5 on my pc in obs or the elgato software

I have 2 monitors, i want 1 Monitor with the Image of the ps5 and on the other Monitor i want my pc with OBS and the Image from my elgato in

You know what i mean ?

I watched a couple Videos , and they say i have to do the hdmi in from the elgato in my ps5 and the out in my pc

[ember sierra]

(https://youtu.be/rZ2KxtIbPcc?t=270) this video explains what to do, just see the switch as ur ps5

youre gaming device in this case ps5 has to have hdmi going from ps5 to hdmi in on the capture card, and a hdmi from the capture card output to your monitor and the usb c into the BACK of ur pc

[wary lodge]

Ohhhh okay i get it

And i will get the ps5 Image on my Monitor without latency ?

[ember sierra]

yeah just like if there were no capture card

[wary lodge]

And can i hear the ps5 Sound trough my pc ?

[ember sierra]

see thats where my small expertice dont reach, but i guess if the headset is in the pc u cant directly hear the ps5... but with elgatos app/4k utility capture, u can hear it but i think there is delay on it there so im not 100% sure what to do with audio

ur obs gets the audio tho

you have to wait for someone else to help with audio cause i have no idea there

[wary lodge]

Okay . And you use the elgato with a ps5?

[ember sierra]

wdym

[wary lodge]

You feel any latency or graphical downgrade of you Image wenn playing with a elgato ? Cause the guy in the Video you have send me sad that on the switch , its feels Like Not having a capture Card But on Ps5 they could be some latency or wieder graphics

Worse*

[ember sierra]

i mean there maybe is a small latency compared to a hdmi directly into the monitor, but i dont think u can see it like that... but if ur playing it directly thru obs or elgato capture utility then yes there will be latency/delay

just make sure that when u play u switch the source on ur monitor to the ps5/hdmi so u dont play thru obs or elgato capture utility cause then theres 100% some kind of latency/delay

[wary lodge]

Okay yes. Thank you very much for ur help

[ember sierra]

but ask later for help with the audio, cause i dont know anything about that

[wary lodge]

I will Test it if o have Audio Problems when i wake up

I*

[past basin]

I mean I wouildn't say impossible but it is somewhat improbably. That's why I was hoping the might know the difference.
Something I should have checked though - when you're testing with 4K capture and OBS are they both saving to the same drive in your computer? I've seen recordings have issues if the storage device speed can't keep up (though I'd expect that to fill the logs with errors normally)

[past basin]

Right click the capture card in the source menu and choos Full Screen Projector (Source), either full screen or windowed. It'll let you see a copy without the overlays and stuff in the preview.

If you have more than one monitor though the HDMI Passthrough way tekandechris is suggesting works too. HDMI passthrough works like a splitter in the card, with one end going to the USB feed, and the other going to HDMI. Because you're not passing the HDMI passthrough version to the computer it doesn't get the added delay from the video conversion so shouldn't increase the latency. This is generally the preferred way to go if you have more than one screen.

[wary lodge]

Dose my pc have to be on when my ps5 is connected to my Monitor trough my elgato ?

[past basin]

Usually yes. The passthrough needs power to work.
In some cases you can get away with a powered USB hub to keep it powered while the PC is off, such as the Stream Deck+ USB Hub (or third party ones as long as they're the correct spec, but those aren't officially supported)

[dense linden]

Would anyone know why my audio desyncs over time?

was working with both pcs on then went to stream after a full work day (obs and all programs just on and dormant fro about 10 hrs)

got back and there was wild desync. Does it just naturally occur over time? any fixes?

[lone crypt]

This "shouldn't" happen but I've heard of some systems having this issue of drift. I think usually the solution is to separate the audio source from the video source.
In other words, mute the audio from on the video capture device; that source is now video only.
Then add a new audio source and select your capture card. See if that still has sync drift.

[dense linden]

Copy - I remember you also giving me some fix earlier in the week but I didnt implement that

lemme scroll into abyss and find it

scrolled up and u said there was some sync issues so before I even try that imma try what ur saying rn LMAO

[drifting bluff]

Hey dude. Just to update you, I purchased that PCIE USB card and it got rid of the crackling by a small amount. Instead of every 2 seconds it went to 4-6 seconds. I still am not happy with this and I’m on the verge of just returning the HD60X and carrying on with my day😂

[tribal geode]

@past basin Just want to update you on our discussion from the other day -- it seems that the Elgato 4K X simply does not do 4K60 uncompressed on Mac, as a bunch of people are saying the same thing here: https://www.youtube.com/watch?v=vZJBcG3f1PA

I have created an official support ticket as well but just want to draw some attention to the fact that Mac owners are not getting what it is being advertised by Elgato with this card, in case someone else comes along asking about the same thing. What we did find is that turning on 10 Gb helps, but still does not provide all the options stated on Elgato's website.

[full galleon]

Thank you. Gonna order a A40 mixamp pro. Ok to hit you once I have it to set it up right with my el gato 4K?

[past basin]

Some of the options aren't part of the macOS UVC driver, hence why macOS can't capture HDR from the card for example (macOS doesn't support P010 over UVC) though from what I'm told the 4K60 should be fine - at 10 GBps it should be allowing NV12 capture. No word back from #official-tech-support yet?

Out of cuoiristy what version of macOS are you on btw? We've seen issues before with some updates - 14.5 broke the 10 Gbps mode that was added in 14.4 and it didn't work again til 14.6 for example. I'm wondering if this is something new coming down with an update that's not documented yet.

[past basin]

Yeah, feel free to ping me. I don't have an A40 myself but have a basic understanding for how it should setup.

[past basin]

Just waking up here for the day - but when did the issue change from no signal to just audio crackle?
Also, did you leave the DAC connected to the main motherboard USB when you moved the capture card to the PCIe card?

[drifting bluff]

I managed to get signal when I plugged the HD60X into the PCIe card. In regards to the DAC, I left that connected to the main motherboard USB and then noticed I had crackles and pops, then switched the DAC to the PCIe card just in case it was an issue on the DAC side. I know its not an issue with the DAC because I tried plugging my headphones into the 3.5mm on the front of PC instead of the DAC and there was still crackles and pops. I have also tried all of the USB ports on the PCIe card for the HD60X. Not getting any results so far.

[past basin]

My concern was more intereference between the two devices than something specific with the DAC. Do you still get the crackle when removing the capture card entirely?

If they're kept on different USB controllers it would generally reduce risk

[drifting bluff]

No, there isnt any crackling when the capture card is disconnected. The crackling only begins when I either...

• Select 'Listen to this device' within the Recording tab for the HD60X
• Launch OBS and monitor the volume. I also want to point out that I tried monitoring the 'Video Capture Device' as well as adding an 'Audio Input Device' whilst also muting the first one

[past basin]

Ohhh. What sample rate is the DAC set to? Card should be defaulting to 48,000. If they dont' match and you'ore using the Listen To option you can get crackle when they try to sync

Also you shouldn't be doubling up Listen to with the OBS Monitoring

[drifting bluff]

The original sample rate is 96000KHz/24-Bit of the DAC. However I understand that the HD60X is fixed at 48000KHz/16-Bit. But yes I have changed the sample rates. Ive played around with them as well.

[past basin]

No change when they're matching?

I forgot to even consider the bit depth tbh

But yeah, if you're doing this on the streaming PC make sure you'ore not running the Windows Listen to this device option and OBS monitoring at the same time

If y ou haven't already I'd test from the PC sound card too, to see if the issue is specific to when the card is working with the DAC

[drifting bluff]

Yes and no. So when I do change it, the crackling will disappear for like 30 seconds and then its back again.

And after the very first crackle and pop, it progressively increases but it wont even be a constant type of situation. Itll just be regular and annoying lmao

[drifting bluff]

Apologies, I shouldve made it clear. Yes I only enable one at a time.

[past basin]

Does OBS show any errors in the logs like buffer problems?

[drifting bluff]

where can I find that?

[past basin]

Under the help menu there's a log files section. It makes a new log every time you start it

If you see constant messages abou the audio buffer if might point us the right way

[drifting bluff]

Ive found this

[past basin]

Towards the end more, while the card is running you might see some messages - things like buffer full

or messages that it's lagging behind

[past basin]

Yeah, that 44.1 is why we mute the card and add it again as an audio input capture. OBS does weird things there - I'm given to understand that's a DirectShow then

[drifting bluff]

This is a very weird situation

and complicated lmao

also I got IEMs so putting them in the front 3.5mm port on my pc or even on the back will just make them super quiet

I basically need to be using my DAC

[lone crypt]

Where you looked for that OBS log file, there is another item “upload current log file” (or previous, if you want to look at the last session)
That will upload and analyze for you, sometimes makes warnings easier to read.

But progressively worse crackling sounds like audio buffer errors to me. Computer not keeping up with audio.
Are we sure nothing in the system is 96khz? Are any cpu threads getting much over 50%?

[ember sierra]

Atleast its 110% obs noe

[past basin]

They did that the other evening - https://obsproject.com/logs/8jeTlE6KZx7qpllM
Only issue it was reporting was HAGS that was then turned off.

Issue seems to be their DAC and the output from OBS through the capture card seem to be fighting at a glance. Have been in and out of meetings this morning so I haven't had much of a chance to look at it more. (Previous issues were apparently USB related, they added a PCIe USB card to get around that).

[lone crypt]

Hmm, I don’t know what to do with most of this… but I did notice it says there is a amd Radeon adapter, in the CPU…and hags is off for that one…
Could this be something?
Worth checking if it changes when the integrated graphics is disabled?

Man, some configs just get a gremlin…. What does it all mean?!

[past basin]

Even more fun with their setup - they've had issues with OBS and Streamlabs that they don't have with 4K Capture, but the OBS Project Discord hasn't been able to help them either

Actually you know what, I don't think I ever suggested turning off Windows Audio Enhancments for that setup either

@ember sierra if you get a chance later try disabling Windows Audio Enhancements on the capture card. That sometimes causes unsual effects when apps try to pull the audio from it.

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings where the levels are. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

[full galleon]

Will do. Thank you

[ember sierra]

if this works yeah (which would be absurd) youre a genius

[ember sierra]

here?

"stemmefocus" / "voice focus"? @past basin

is that the one

[lone crypt]

Any of the enhancements should be off for a capture card.
Voice focus is like a noise reduction and compression meant for a cheap microphone.
So yeah, make sure that stuff is all off

I’ve seen weird bugs arise from windows turning that crap on without telling you.

[ember sierra]

what more enhancements u want me to take off?

i would say tho, if this were to be the reason for the stutter... shouldnt elgato 4k utility stutter too?

[lone crypt]

I can’t read that, but what I’m saying is all the windows sound enhancements should be off.

I don’t know that.

[ember sierra]

it says "voice focus"

[past basin]

Different apps interace with the enchancements differently. 4K Capture might play nicer with them than OBS

But ANY enhancements should be off as JN was saying

Spatial audio too, as the card only supports stereo

[ember sierra]

where can i find other enhancements?

how can i change the windows settings to english?

nvm ive changed it now

[past basin]

Not sure Windows will let you change language on all settings, but start with the voice mode you found there and turn that off.
Then check the old style settings. Press windows key + R, type mmsys.cpl and press OK. Check recording tab and check properties for the capture card. There may be nothing listed there, but if you do see enhancements turn them off.

[ember sierra]

here?

[past basin]

Not quite, that's the driver properties by the look of it

Should look more like these screens

(though I have a different card). You might not find any enhancements in here anyway - it changes based on the PC setup

[past basin]

Looks good

[lone crypt]

Could be worth checking all other sound devices in the system to make sure enhancements are off those, as well.

[ember sierra]

this is my headset

hyper x

[past basin]

You might want to turn off the spatial sound stuff if any is on too, at least til we get the crackle fixed

(if anything there is on)

[ember sierra]

on capture card or headset?

[past basin]

Both for now - your card didn't have those options though. Headset/DAC seems to have a tab of it.

[ember sierra]

its off on the headset tho

[past basin]

As long as it's off. Sometimes you may have to reboot a PC if the audio effect settings changes don't take effect right away, but it's worth seeing if what we've changed so far has improved things. If OBS is still open definitely restart that before testing though

[ember sierra]

anything to change here

[ember sierra]

i might aswell just reboot the pc no?

[past basin]

Probably

[ember sierra]

im gonna lose my head

it didnt work

@past basin

[past basin]

Noted. Tied up with work stuff at the moment, but if I think of anything else I'l mention it.
I forgot, did the crackle from the card also happen with the standard PC sound out? Or just the DAC out?

[ember sierra]

yeah its fair enough

[ember sierra]

wdym?

[past basin]

Like if you listen right from a PC speaker output, not your DAC to test it. Or even PC speakers

[ember sierra]

dont use pc speakers

only headset

[past basin]

Yeah, just want to try the other connection type to narrow down if the card and DAC are having issues or the card and PC in general

[ember sierra]

im not sure what u want me to do

[past basin]

Does your computer have a standard sound card output? Plug your headset in there instead of the DAC and see if you still hear the crackle through OBS.

[ember sierra]

but its not the audio thats the problem no? its the video?

and do u mean the round things

[past basin]

Wait. What do you mean it's the video? I thought we were trying to fix audio crackling?

[ember sierra]

no

stutter

video stutter

[past basin]

ooooh

[ember sierra]

😅

[past basin]

Give me a minute I might have mixed up your issue with someone elses

[ember sierra]

yeah yeah no problem

[past basin]

Yeah, that's exactly what I did. Though at least we also caught the voice filter being on in Windows. That would have bit you later.

I should stop getting on here in the mornings before coffee . .

[ember sierra]

😂

[past basin]

Yeah I saw your reply and replied to it thinking I was still on the same thread as earlier

Okay. my bad

Right you had teh RTX card and stuttering recordings.

[past basin]

Something I should have had you try before - if you set your OBS to record with the X264 encoder (the software one that runs on the CPU) is the video still stuttering? That'll at least tell us if this is card/software or an issue with the NVidia Encoder

[ember sierra]

isnt it gonna toast my cpu?

and its not only the video its also the preview thing so yeah idk

i can try

like this

[past basin]

Yeah just want to separate the encoder load - if it uses too much GPU the preview suffers.
Won't toast the CPU - will likely use a lot of it and maybe not keep up at worst

yeah

[ember sierra]

got a 4090 and 7950x3d so it should be as good as it could be (besides the 5090 and 9800 ofc)

[past basin]

Yeah, I think the CPU should be able to handle it in software mode. Will at least give us some other data to work with

[ember sierra]

nope still does it

could it be because if force it to downscale to 1080p ?

what about nvenc av1?

if i run it 120 fps in obs u recon that would work? cause thats what i did with fivem

[past basin]

In theory it could be but your system has specs enough that shouldn't really be an issue.

AV1 should be fine but uses more power than the others - worth a shot at this point though.
As for the other question, is your source runnning at 120?

[ember sierra]

i mean i do that in 4k utility too so yeah

[past basin]

Also there's no VRR enabled on whatever you're recording, right?

[ember sierra]

no its not running 120, but if its a fps drop then yeah idk

[ember sierra]

vrr is off yes

could it be colour format on ps?

[past basin]

That shouldn't affect the video on the PC - though if HDR is on it's worth trying it with that off to see if it changes. 4K CApture would turn the tonemapper for HDR off while OBS leaves it on

[ember sierra]

on my monitor hdr is off

and ps5 too

deep colour-output maybe?

[past basin]

Should generally only do anything if HDR is on

[ember sierra]

rgb area?

[past basin]

range you mean? Would only affect the colour like here #capture-cards message

[ember sierra]

ok, ill try av1

[neon badger]

Howdy

So I have the 4K60 Pro Mk2. I can hear game audio, but my twitch/discord stream and can’t pick up game chat audio.

They could also hear game audio, but just not game chat/party chat

[past basin]

Is this an Xbox by any chance? Do you have a Chat Link or just HDMI for the audio?

[neon badger]

Ps5 pro

[past basin]

Hm. Is there a headset connected to it at all? Even a USB dongle for one?

[neon badger]

I have the Arctis Nova 7. They’re hooked up to my PC

That was another I was concerned and confused about. I wanted to use my headset for the PS5 game chat audio since I have the Steel Series stand mic.

[past basin]

The headache with using a headset with the PS5 is that it mutes HDMI audio when it's connected (though you can set the game audio back to HDMI you lose it in the headset then, and voice chat won't move). Generally that's why folks use a wired headset and something like a Chat Link Pro to split the analog audio out (does not include the headset mic, but you've already got another mic to mix that back in).
What I'm stuck on at the moment is that you're getting the game audio without the voice, and no headset is connected. That's kind of the flip of the usual trip up iirc. When you're listening yourself do you hear the party chat?

[ember sierra]

nope doesnt work no

[past basin]

And if you hear the party chat what are you listening to it thorugh?

[ember sierra]

nvenc, hevc?

[neon badger]

No

Not sure how long you stay up (I’m a night owl) I can show you in discord

[past basin]

HEVC is H.265 - High Efficency Video Codec, so should still be an NVENC. Just not NVENC h.264. HEVC is usually better for recordings (AV1 is better yet but fewer devices support it).
Do you get stutter in the preview even when you're not encoding?

[ember sierra]

yes

havent tried hevc tho

it says its a whole other encoding

[past basin]

My usual issue is checking in here between work, more than anything.
If you're not hearing the party chat at all though, odds are it's a PS5 setup issue. If you go to the settings, is the headphones section greyed out like this?

[ember sierra]

ill let u finish with chief arab and u can help

[past basin]

It is, NVENC stands for NVidia ENCoder - it's the hardwawre not hte video codec.

[ember sierra]

oh ok

[past basin]

So NVENC hardware can run H.264, HEVC, and if you have a 4000 series or newer, AV1 as the codec for it

Honestly this is throwing me because if there's a performance issue usually we can tune OBS for it more easily than 4K Capture Utility because it has more options avilable.

To have it work the other way around is unusual

[ember sierra]

it confuses me too

[neon badger]

Not sure, I’m currently at work

[past basin]

Ah. When you get back check that. If you're getting game audio and not comms, usually the console thinks there's a headset attached and is doing output to headphones as voice, so the game audio is still going over HDMI

(since it won't let you move voice off the headphone option if there's headphones or a headset attached)

[ember sierra]

@past basin do you know the feeling when something veeeery simple is wrong... and the simple solution is the ONLY solution that you dont try... and then that solution work

finally found the problem

for now

[lone crypt]

I can’t wait to know…

[ember sierra]

for my problem or?

[lone crypt]

Yeah, is that what you meant? You found it?

[ember sierra]

yeah

or

someone in obs disc did

enable buffering and set fps on device and obs to 59.94

obviously because the capture card aint 60 fps straight

[lone crypt]

Wait so it’s a fps mismatch…
I swear to you I almost asked about that but I was like “Arcsane has been on this for a while and they definitely checked that already…”

[ember sierra]

we did

but not with buffering

and i did have a run of like 45 min in ea fc without stutter but then yeah stutter... but here, theres no problem FOR NOW

ive 100% jinxed it now

and as arcsane said, 60 or 59.94 would only lose 1 fps for every 16 seconds... which is 100% right and make sense

but yeah

obs is weird😂

[lone crypt]

Ah.
Buffering absorbs problems for us

[ember sierra]

why

[lone crypt]

Because computers have errors, and correction for those errors. It’s a fact of life.
And buffering smooths out and retimes everything. So the slightest fluctuation is signal integrity doesn’t stop your whole stream

[ember sierra]

but ive seen ppl with the EXACT same pc as me, have a obs a normal way playing the exact same game with no problem... so this doesnt make sense

[lone crypt]

Buffering isn’t a problem.
It should pretty much always be on

[ember sierra]

https://tenor.com/view/i-dont-understand-any-of-this-gregory-dillard-the-outlaws-i-have-no-idea-what-im-doing-i-am-clueless-gif-25275150

[past basin]

It can be 60 even - depends on what you're capturing. 59.94 is NTSC broadcast version of 60hz, essentially TVs. Some consoles will default to that as a result. Dual PC setups and I think Xbox go to 60 even.
But interesting fix. Note that buffering can slightly increase the video latency if you play through preview - not really an issue if you play through passthrough on another screen.
Glad it seems you tracked down a fix though

[ember sierra]

dont play thru preview, only when just chilling without actually playing seriously

[ember sierra]

all props to the new obs guy that helped... 5 messages and he found the problem like it was easy 😂

all thanks btw, you helped a lot even tho we didnt find the problem

[past basin]

Yeah, I honestly wouldn't have expected buffering to help if it was showing up in recordings. Good to know

[full galleon]

@past basin question. Is there a way that the way I have my el gato 4K X hooked up now (from ps5 to el gato to pc) and have my wireless headset plugged into my pc and hear sound like normal? Cause right now it just echoes and crackles like crazy

[past basin]

Make sure the PS5 sound settings are set to Linear PCM. Beyond that do you happen to have an audio clip (or video clip with the audio)?

[drifting bluff]

@past basin I think it was an issue with the HD60X. I purchased a £50 capture card and LMAO there’s no crackling

[full galleon]

Ok it’s on Linear PCM, and this is what it sounds like

[past basin]

Can you run USB Tree Viewer from https://www.uwe-sieber.de/usbtreeview_e.html , find your card on the left side and either take a screenshot of the left side or list the USB controller (the green card icon) the card is listed under? 4K X has some known issues with B450 chipsets and some ASMedia 10 Gbps USB controllers that cause audio distortions like that I'd like to rule out.

[full galleon]

what do i need to do after clicking that link?

[past basin]

Download the app from the download link and run it

[full galleon]

ok its downloading now

[full galleon]

ok i opened it and see this

sorry, so i got this point, double clicked it

[past basin]

That's the incorrect download. You clicked the Download here right?

That update is optional - but if the built in updater is having issues, just grab the latest from https://www.elgato.com/downloads and update with that file instead

[full galleon]

no, just did now though, it gave me 3 options to download

[past basin]

You likely need the x64 one

[full galleon]

ok this is what i see

[past basin]

Bah, it's on an ASMedia USB Controller - good chance that's the cause of the audio issues - the ASMedia 10 Gbps USB controllers seem to have some issues.
That said looks like the PC inlcludes other root hubs, including one on the GPU. Try the card on the GPU if it has a USB-C port and see if there's any change. If not we'll need to figure out what ports are linked to that intel chipset. It'll only run at 5 Gbps on those but should avoid the audio issue

What card are you using?

Also make sure 4K CApture isn't open the same time as OBS. Only one app can use the card at a time

You may have to restart OBS after closing 4K Capture, or change the card selection to something else and back to get it to try to access the HD60 X again once the other app it closed. It generally won't refresh it on it's own

Perfect. YEah that can trip folks up when they're not aware of the one app limit. At this time only 4K60 Pro Mk2 and 4K Pro can be used by more than one app at the same time (though there's ways around that with virtual cameras and StreamLink and such)

[full galleon]

These are the only 2 USB-c ports I have, both are having the same audio issue

[tribal geode]

I'm still working with support, I gave them some information about my setup. I'm on macOS 15.0.1.

[past basin]

They're all on the same controller then. Odd the Nvidia one is showing up if the GPU doesn't have a USB-C port on it. Any chance you have a USB-C to USB-A cable that's at least USB 3.0 5 Gbps or faster laying about? Or and adapter from USB-C to A that's at least that speed? If so try it in one of the other ports and see what happens

[full galleon]

no but ill order one now, try this one?

[past basin]

Not familiar with the brand but looks like it should work

[full galleon]

jesus, im sorry, i meant i need this right?

[past basin]

Either the cable or the adapter will work. I usually prefer the cables because less can go wrong

But if you have other things that might use the adapter, it might be worth it instead

[full galleon]

am i looking for something to plug the usbc from the el gato in?

[past basin]

You've got a 4K X so you just need 1 side USB-C one side USB-A for what we were trying to do

Since that shipped with a USB-C to USB-C cable

[lean nymph]

If I'm using a Capture Card for a dual PC setup, is there a way for me to use a microphone and camera input from the main pc and transfer it to the secondary pc (with the Capture Card)?

[past basin]

Since those USB-C ports are all on your ASMedia USB controller we want to use one of the USB-A ports to get on the intel one insetad to see if it fixes the audio like I expect

[past basin]

Yes - i'll require a mixer of some sort. A software mixer like Wave Link or Voicemeeter will do, but hardware is an option. Then you'll set the output to go to what you're listening on and to the HDMI (or aux) going to your capture card

[lean nymph]

Oh boy; I haven't messed with setting up the Wave Link system yet. It confuses me so much 😭

[neon badger]

greyed out for me

[past basin]

It's greyed out and you still can't hear the Party Chat in your headset?

[neon badger]

via 4k capture utility or OBS? no

[past basin]

Do you hear the party chat anywhere at all? Or just completely quiet?

[neon badger]

controller