capture-cards

[past basin]

A lot of streamers skip mentioning this it seems because most already start off with a deidcated mic to begin with

[wild granite]

Jesus this is a yikes

So okay, so I understand what your saying.

The chat link allows for the PS5 to record the other players audio, where as before the chat link. It would only record MY audio

[past basin]

Withouth Chat Link you'd get NO audio, while a headset is attached

[wild granite]

So I wont be able to do... like.. Basically 4k recording and talk... Meaning lowkey OBS/Streamlabs is only needed to record the gameplay from the ps5 onto the computer.

Which in reality actually..? Doesnt this make the Elgato completely useless for me?

Oh no its not, cuz its for the chat link..

[past basin]

You'd generally use OBS or StreamLabs to add a PC mic into the feed to mix yourself back in. That way you get game audio and party audio from the PS5 and your own voice from the PC, into the same recording

[wild granite]

Okay but hear me out

If I bought like a $40 blue yeti mic right.

How would the people on PS5 hear me/

[past basin]

Through the headset mic

That still goes to the PS5 - but the PS5 does not play your own mic back to your own ears, which is why it doesn't wind up getting captured. Your Party will still hear it

[wild granite]

Thank you

[past basin]

No problem - the console audio output when a headset is involved trips up a lot of people

[warped ledge]

I use a switcher, not a splitter.

[blissful sleet]

What Switcher do you use?

[warped ledge]

DM me, and I’ll send you the info I have via Amazon.

Sent!

[past basin]

I don't really see much choppiness in there. However if you're recording at 60fps you should not be running things at 144hz. You want to drop that to 120 generally, so it divides evenly into 60 so you don't get captures during a frame refresh that'd result in tearing. It could also affect smoothness if OBS is trying to filter out the offset, depending on your setup.

Since 144 refreshes a second divides into 60 frames per second to give you 2.4 refreshes a frame, it means you're going to have issues where that frame grab occasionally happens on a partially refreshed frame, which is what causes tearing. 120 divides into it by 2, so it always grabs a fully drawn frame instead, which should prevent the tears. OBS on local recording may also be trying to handle that for you in ways the capture card cannot since it can't access your GPU directly. It might also be part of why the full screen projector doesn't seem smooth if it drops partial frames (though usually that's a system resource issue dependingon the spec of the machine and what is currently using the GPU on it).

[zinc isle]

Hello. I need some help.
I am using “elgato HD60X” and about every 3 seconds, I get noise running through the audio I am capturing.
I have replaced cables, updated various drivers, uninstalled nvidia broadcast, but no improvement.

I have attached the actual recorded file for your reference.

[warped ledge]

Have you tried a different usb 3.0 port?

[stuck trail]

I have a Hisense 55" QLED 4K TV, which is rated for HDMI 2.0, my TV supports ALLM, VRR & maximum of 60fps, full RGB for SDR only & YUV420 HDR (color format). I have the Elgato 4K X, connected to the TV with both 8K cables rated for 48 gbps. The TV displays a black when the video transfer rate is set to "automatic", however OBS displays the signal, when setting the video transfer rate to "-1" & "-2" both OBS & the TV display the signal, however ALLM work. My issue is that my TV supports the ALLM feature & does the capture card, but when connected it doesn't turn on the feature. So, why doesn't Elgato 4K X work with the video transfer rate set to automatic? Also, side question; why does the Elgato 4K X need the HDCP off, I also record my PS3 & I can't do that as there is no toggle to turn off HDCP?

[warped ledge]

HDCP needs to be off so that way you aren’t violating the copyright of movies

[warped ledge]

I haven’t tried this on my PS five or the capture card yet, because I’m currently without a PC but I think @past basin might be able to guide you.

[stuck trail]

So, there is no workaround to simply display the PS3 in general? I mean, I understand the legal issues of recording those applications, but without direct CFW I don't know of a way to change the HDCP.

[warped ledge]

Not that I’m aware of, but I do know that there is other ways around it.

[past basin]

The original way to record the PS3 was Game Capture HD because it could record Analog video - there's no HDCP on Analog video. So you can use an Analog to HDMI converter paired with a modern card to get the same result. Since there's no HDCP on it, there's nothing to bypass, . There are other ways but the mods have previously asked us not to discuss them here since it's an official brand server, and HDCP bypass isn't legal in a lot of places - this results in potential liability issues.

Aside from that you should not have to drop to YUV420 for the 4K X - that was only ever a limitation on HD60 S+. Make sure ALL the cables going from your console to the display are rated for HDMI 2.0 - I'd guess you've got a HDMI 1.4 somewhere in the mix at first glance. You may also want to try to change the EDID mode on the capture card in 4K Capture Utility, in the settings under the device tab to "Display" to see if it imporoves things, as you might have an EDID issue.

ALLM is trickier, it might get corrected with the EDID change - but generally I just suggest putting your TV into low latency mode manually since that's all ALLM does. If it has a gaming mode just set it and it'll have the same net result. Simlarly if you were just using the card by itself ALLM woudln't be needed at all since the card is always on low latency itself.

[stuck trail]

Do you know where the EDID settings are in the program? I'm using the 4K Capture Utility program.

[past basin]

Close settings again, wait for the app to stop saying please wait, otherwise not all the settings will load

[stuck trail]

I've closed it & opened it again & again. OBS detects the Elgato 4K X, but other than the screenshot the Elgato Capture Utility won't see it other than the capture device & audio device.

[past basin]

Restart the app entirely, if it's still not loading settings hit the reset defaults button on there and restart the app again

[stuck trail]

Sorry still no changes, I've done everything you've mentioned.

[past basin]

What version of 4K Capture Utility do you have there? It can be found on the general tab

[stuck trail]

1.7.14 (10283), it's still stuck on the "one moment please..." screen.

Rebooting the PC didn't fix anything.

[stuck trail]

This screen only appears only when I plug in the Elgato 4K X after the software is running. If I close & re-open it while it's plugged in the settings are gone. Also, the video still never displays in the software @past basin.

[past basin]

You're showing an invalid firmware. Can you close settings then reopen it again while holding CTRL and see if it gives you the option to update the firmware?

[past basin]

Okay, I'll be back at my apartment in a bit and we can look at that. You're going to need to hold Ctrl while hitting update too and then find the the firmware files in the 4K X installation directory

I can't remember the exact names, but can help more once I'm home. Make sure you grab the 4K X one specifically if you proceed before that

[stuck trail]

I think this is right one?

If it bricks the Elgato 4K X, by updating it manually this way, do you think the company I bought it through (Best Buy) will allow to replace it? I wasn't aware of any warranty options on the device before buying it.

[past basin]

That's the one. The issue here is you seem to have had invalid firmware out of the box, so if it comes to it shouldn't be a terrible problem returning it. If thre is go through official support for Elgato instead

[stuck trail]

Alright well I'm gonna update it the way you mentioned it prior.

I checked the chart for the Elgato 4K X and the status LED's, it was blue the entire time throughout the update & until it failed, never had turned purple.

[past basin]

Bah. Unplug it from the USB for 20-30 serconds. If it happens again try it in a different USB port

[stuck trail]

Tried with different cables, including USB A to C, different ports each time (4 ports tried) still no LED change on the Elgato 4K X, still same firmware failed error, however on my MacBook, no issues with connectivity or firmware updates.

The 4K software just refuses to work with the capture card on the PC.

[past basin]

Did you try reflashing the firmware again on the mac to see if the error clears when connected to the PC then?

Also I think your Capture Device Utility might be out of date - I think it's on 1.3.1 now, whicch should include new firmware

[stuck trail]

1.3.0 was the one on the Elgato download page for mac, & yes I did flash it on the mac, still issues on the PC side

[past basin]

Checking something - because you're definitely not on the latest firmware

But you're right that is the latest Capture Device Utility on the download page

[stuck trail]

So how am I supposed to update to the latest firmware for the Elgato 4K X, if there is no manual update button on the Mac utility? Where would I go to download it then in that case?

[past basin]

That's what I was looking into the - mac app should be updating you to a newer firmware than the launch one you have

In theory 4K X should also have done it.

I'm worried the mac one is silently failing like the PC one and there's an issue with the card

[past basin]

Honestly at this point I'd probably start a ticket to #official-tech-support just in case there is an issue with the card. the 23.xx.xx firmware is the launch one. The macOS app should be giving you one of the 24.xx.xx ones, as should 4K Capture Utility.

What actually happens when you try to update it with the mac app?

[alpine orchid]

am i crazy .. does the hd60 x support capture > 1080p or no?

on best buy, the specs say

Maximum Supported Resolution (Video Capture) -- 1080p (Full HD)

on elgato's site, the hd60 x page says

1080P60 HDR Recording / 4K60 HDR10 Passthrough

but then if i scroll down to tech specs on the same page ..

CAPTURE RESOLUTIONS
2160p30, 1440p60, 1080p60, 1080p30, 1080i, 720p60, 576p, 480p

kinda confused why 1080p60 is being showcased if it's capable of 1440p60 and 2160p30

[zinc isle]

Thanks for the advice.
My PC only has USB 3.2 (Type-A/Gen1), is this a problem that occurs when using anything other than USB 3.0?

[warped ledge]

Have you disable usb suspend?

[zinc isle]

I tried disabling USB suspend as a test, but the symptoms did not change.

[half lantern]

quick question , for windows xp recording do i need the audio output to be hdmi or use banana voice ?

[lone crypt]

Need more detail to understand what you’re asking

[half lantern]

yes

i'm trying to record some videogames running on a old sistem from 2004

and that system is running windows xp

i'm using the 4k capture utility to record video and elgato sound utility to record sound , this combo works on windows 10 flawless but for windows xp i'm missing something to get sound

[lone crypt]

The sound utility is on the windows xp computer? If that works, using it to copy the sound to the hdmi output?

[half lantern]

no , is it even compatible with xp ?

[lone crypt]

I’d have to google like you to check, but I wouldn’t expect it to be.

Generally, sound utility is used to split the sound on the source device so that it can be playing on speakers or something IN ADDITION TO playing on the hdmi out.
But if you just set the windows xp computer to use the hdmi as its sound output it should work. If the GPU driver on xp is capable of that.
If it’s not, then you should select the computers analog sound output, and use a 3.5mm cable to patch that sound output to the analog input on the capture card.
Then use 4k capture utility on the recording pc and select analog audio as the capture card audio source.

[half lantern]

is video allowed here ? i recorded my screen

[lone crypt]

Yeah should be

[lone crypt]

My guess is that the GPU driver in windows xp isn’t able to see the hdmi port as an audio device.
So you can’t select it in sound capture.
But if the headphones work, you’re all set, just connect a 3.5mm cable from the headphone port to the capture card’s analog audio input.
Then, on the capture pc, open 4k capture utility and set the capture card to use analog audio input

[half lantern]

well still nothing

[past basin]

Likely because 1080p is far more common than 1440p, and the 4K is limited to 30Hz. This was sepecially true when the card launcheed - keep in mind that some consoles like PS5 didn't even offer 1440p support when HD60 X launched.
However here's a more detailed list of the modes supported https://e.lga.to/HD60X_Resolution if that's what you were looking for.

[half lantern]

is line the right option ?

[past basin]

Wait, is this a single PC setup with an XP machine instead of a Dual PC one?

[half lantern]

yes?

i'm trying to record old hardware playing videogames

[past basin]

Ah - typically for such a setup you'd run the HDMI output to another computer, and capture on that. Does your XP box even have enough power to encode video and game at the same time?

[half lantern]

wait what

i don't understand

[past basin]

The capture card doesn't offer any performance benefit for video encoding, it just offers a HDMI input. Your GPU or CPU will still need to encode the captured video for recording

[half lantern]

my main pc is doing the encoding and xp machine is doing the gaming

[past basin]

Then no, this is not a single PC setup. It's a Dual PC setup

You should not be running 4K Capture Utility on the XP machine as a result

but I'm realzing that

that's a screeen cap of a win 10 box with XP up

no that I look at it ful l size. Threw me a minute sorry

[half lantern]

sorry didn't mean that

[past basin]

But no, you don't want Sound Capture selected there. Sound Capture in this case would be running on the XP machine - if you're outputting to HDMI you don't need to select anything there. If you're using 3.5mm aux you should be seeing a stereo line in jack that I don't see listed

[half lantern]

can't imagine an athlon64 4000+ single core cpu beeing able to encode anything

[alpine orchid]

thanks

unfortunately I upgraded my pc yesterday just to discover that my new x670e tomahawk motherboard has a longstanding issue of not detecting the hd60 pro.. and I can’t upgrade to a 4k pro because it requires x4 and the only other slot on my mb I can use (because of how large my gpu is) is my pcie_4 slot which runs at x2

so im hoping the hd60 x will be adequate for my needs to avoid having to disassemble my pc to replace the motherboard 🤦🏻‍♂️

[half lantern]

hdmi audio driver threws an error when i'm trying to install

[past basin]

Huh, I've not yet heard of an issue with X670e chipsets and HD60 Pro? Is it a bifurcation issue?

[past basin]

Ah - does the streaming PC have a blue audio jack for Line In on the sound card by any chance?

[half lantern]

i think it does

[past basin]

Okay, you should be able to send the audio to a speaker out on the XP box and use an aux cable to get it to the Line In jack on the streaeming box if that's the case.

If you need to listen on the Xp box at thee samee time you'll probably want to add a headphone splitteer

[alpine orchid]

Afaik it may be limited to just the x670e tomahawk, or at least x670e msi boards .. there’s a number of threads about it on reddit/msi forums

when I get back to my pc I’ll look them up and send over a few links if you’re curious

[half lantern]

my headphones can work with usb on xp

[past basin]

You'd need something to split the audio in XP to go to USB and 3.5mm at the same time if you're using headphones. So I see why you were talking about Voicemeeter up above

[past basin]

All good, if it's on the Elgato subreddit I'll find it soon enough. I've got to check in on that this afternoon

[half lantern]

i think i have an ideea for the hdmi driver to install

i use a older nvidia card to install it and the plug in the regular card

context xp machine gpu is a 980 ti

[past basin]

That'd likely work betteer than adding more softwaree to split the audio

[half lantern]

that was the best ideea i had all day

shall give it a try now

[past basin]

Huh TIL, Voicemeeter DOES still have XP support on the latest versions. I figured it'd require an older one. Weird

[half lantern]

it does , it installed right away

[past basin]

You may still wind up using it to send the audio to the HDMI, since you've got a USB headset too. Windows doesn't have built in audio splitting. But yeah, you'd want to get an output working correctly first

[half lantern]

i don't remember nvidia working this bad with xp , on amd my monitor worked at 120 hz (hd 7750)

i tought i could use amd for display and nvidia for gameplay but that is way too much faffing around

[coarse granite]

can i use a usb-c to normal usb for the HD60 X?

[half lantern]

update trick with older gpu didn't work , and tred everyaudio combination possible , back to watching youtube tutorials

[past basin]

It ships with a USB-C to USB-A cable

[past basin]

If you've got an aux cable and the line in, I'd switch to that instead. Run it from the speaker/headphone jack on the XP machine to the streaeming box Line In if it's there. It sound give the same net result as trying to get the audio over the HDMI and since your heeadset is USB, the 3.5mm speaker out should be free

[half lantern]

yeah i'll buy a cable tomorrow

getting the thing to work is getting the fun out

thanks

[past basin]

Good luck with it!

[delicate skiff]

its back for revenge

[pulsar coyote]

alright, so I have Elgato Cam Link 4K It works perfectly fine but on OBS and discord there always seem to be delay in the webcam. I’ve search so many ways to fix it and I don’t know how.

[vital haven]

how much of a delay?

is it plugged into USB 3.0

[pulsar coyote]

Yes, I tried plugging it in something else and still continues to delay

[vital haven]

how much is the delay

[vital haven]

what capture card do you have?

[pulsar coyote]

Elgato Camlink 4k

[vital haven]

what resolution are you running

[pulsar coyote]

where can I check

[vital haven]

your OBS canvas resolution, most likely

i'm unsure what your camera is/how to check specific to the cam

[pulsar coyote]

sony a6300

hold up

[vital haven]

is your camera being fed as 4k?

that is likely a setting on the cam itself

[pulsar coyote]

I don't think it is because the camera is being fed as 4K

It could just be something with my PC I believe I don't know

[vital haven]

make it 1080p

or 1440p

https://youtu.be/-LEQCyfhPEc&t=23 what i am thinking is your issue

[pulsar coyote]

okay i see

it works better 1080p on my camera settings

[vital haven]

your cam is good enough on 1080p to still look solid

[pulsar coyote]

Yea I think it was just the settings tbh

[vital haven]

yeah the 4k card can capture it, but latency will come with it. if you can live with the latency, it'll still work fine

[pulsar coyote]

yea there's a little latency

I don't think it's really noticeable

only if you look at it for long

i changed the fps to match it

[daring hearth]

Hey guys , do I have to connect iPad charger to HDMI adapter that is connected to elgato? Because the game audio is robotic in between , which is making me remove and plug the hdmi cable . Is there any other way around this ? Please help . Thank you

[hazy token]

I just bought the capture card and plugged it in to my console what’s next

[vital haven]

plug into your pc?

[ripe temple]

https://help.elgato.com/hc/en-us/articles/360027956972-Capturing-video-from-a-PC-using-Elgato-Game-Capture-HD60-S

[daring hearth]

anyone, any suggestions ?

[half lantern]

this worked , thanks

[carmine hornet]

https://help.elgato.com/hc/en-us/articles/360027956752-iPad-and-Elgato-Game-Capture-HD-setup

[daring hearth]

thank you

[daring hearth]

I just need to know whether I have to connect the charger to the adapter ? It is not mentioned in the above steps .

[past basin]

Depends on the adapter, but generally no, as long as your iPad has enough battery to last as long as you're planning ot use it.

If you're getting audio distortion make sure whatever you're streaming from the iPad is plain uncompressed stereeo (aka Linear PCM), as things like Dolby encoding will mess up the audio signficiantly.

There amy also be causing on the host device that the capture card is connected too, but there's a lot of potential factors if that's the case, inclding what capture card you're using specifically.

[bold sphinx]

I am struggling to figure out how to get the game audio to play thru my ps5 and capture to my stream with Obs

It’s been stressing me out

[past basin]

Do you have a headset conneceted to the PS5? Most consoles, including the PS5 will mute the HDMI audio output when a headset is connected. Generally the workaround is to use a Chat Link Pro with a wired headset to split the audio that goes to the headset jack instead.

[steady elm]

can anybody help me with the HDCP on my ps3

i have a splitter and it’s still on

[bold sphinx]

I’ve done that and it still won’t work

[past basin]

You hooked up a Chat Link Pro with a wired headset? Did you set the capture card to Analog audio mode using 4K Capture Utility?

[bold sphinx]

I don’t have a capture card with 4k capture utility

I did have it set to analog audio

[past basin]

What card is it? If it's an older card that uses Game Capture HD, it has to be set to Analog in the settings for any card you're using it with (eg OBS), through the "Configure Video" option.

Only the newer cards that rely on 4K Capture Utliity save the setting on the card instead of in the driver

[past basin]

Okay - what app are you trying to record with?

Also there's no Chat Link going into that?

[bold sphinx]

OBS studio

[bold sphinx]

I don’t have it plugged up right now

[past basin]

Okay, when it is plugged in you'll need to go into the source properties for the card in OBS, and when you hit the Configure Video button up top it should bring up the driver panel so you can se it to Analog audio for OBS too.

[bold sphinx]

It’s doing this now but still no sound when I record anything with audio playing

[past basin]

By default OBS adds new audio sources in Monitor Off mode, in case you already hear it somewhere. That means it only goes to stream and recordings by default. If you want to hear it thorugh OBS as well, hit the gear icon below those volume sliders and set the capture card's audio to Monitor & Output instead

[bold sphinx]

I think it’s works now. I can hear the audio that’s on my PlayStation 5

[past basin]

Glad to hear it!

[bold sphinx]

So it shud stay that way all the time now?

Also when I play the game with my chat link plugged up to my headset the people I’m playing with will hear an echo.

[bold sphinx]

https://tenor.com/view/my-hero-academia-boku-no-gif-24164769

Thanks I appreciate the help alot

[past basin]

It should stay like that as long as you're using OBS. If you switch to another app you'll have to set it up there again too

[bold sphinx]

Ahh ok makes sense

[past basin]

As for the echo, does it have game audio or just your voice?

[bold sphinx]

It’s a voice echo they can hear themselves

[past basin]

Check that the chat link cables are all plugged in securely and that the end that has the 4 metal contacts is the one going into the controller

If it's flipping it might connect the audio to the mic feed

[bold sphinx]

Everything is all the way plugged in

[past basin]

Disconnect the headset, but leave the chat link in, and see if they still hear an echo

[bold sphinx]

I swapped both the the ends and they don’t hear the echo

[past basin]

Hm - looking at the photo the way it was setup there is correct. If you swapped it after that you'll probably not have the mic on the console (only the end with the 4 connectors gets mic, since splitting an unamped headset mic is a bad idea)

If that picture is after though, it should be fine

[bold sphinx]

It’s before

[past basin]

You'll probably have to swap it back then if you need to use the headset mic with the console

[bold sphinx]

Yeah I will

[umbral juniper]

Can someone please explain this to me? Whats ideal for recording 1080p

[thick trail]

Hi guys, I'm trying to use a Dual PC Streaming setup with the Elgato HD60s but sadly I can't get it to connect. I can't even get the capture card to show in OBS. I have the card plugged into my streaming and the HDMI port into my gaming, I see the white flash on the card, and I also did in NVIDIA control panel make sure my displays were extended but I still couldn't get the card on. Hope someone can help me, thanks!

[past basin]

It's going to be at least partly preference - though a full 60 Mbps is more what you'd use for 4K recording. I usually suggest somewhere between 12-20 based on how much hard drive space you want to use for the recordings. For perspective a Twitch stream generally runs at 6-8 (but you have to work about network there - you can set it a little higher for local recordings since you'll be mainly limited by your hard drive then).

[past basin]

HD60 S is an older card and requires a driver installation - have the drivers already been installed on the streaming PC? If not you can grab them from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers Then restart OBS and it should show HD60 S an an option.

[thick trail]

hmmmm, I just installed those drivers and it still did the same thing:

like it's completely not being recognized in OBS at all. Not a "No Signal" screen or anything

[past basin]

Does it show up in Windows Device Manager? If you load up 4K Capture Utility does that see the card?

[thick trail]

Nevermind I fixed it! Turns out the issue was having camera permissions disabled in Windows 😭 THANK YOU! 🙏

[past basin]

Glad you manageed to track it down!

[somber warren]

I was sent over since OBS people said that it's something to do with the capture card, and not OBS. Would anyone be willing to help?

[past basin]

If your'e getting video performance like that on HD60 S+, the usual hiccup is the connection is running in USB 2.0 mode (later cards will correctly block video entirely when the USB is not up to speed). If that's the case anything above 720p will havee frame rate capture issues, and likely audio issues in many cases. Is the card connected to a USB 3.0 or fasster port, and using a USB 3.0 (5 Gbps / SuperSpeed) or faster cable?

[somber warren]

I'm pretty sure. One of the cables is a little older, and the other one says its Ultra high-speed. But this just recently started. It's been fine for the past several months. Does it matter what end the Elgato card is getting that Ultra High-speed connection? cause if so, it's in the "In" side

[past basin]

Ultra High Speed is a HDMI cable - you're worried about the USB cable here

If you want to double check the speed, you can use USB Tree Viewer from https://www.uwe-sieber.de/usbtreeview_e.html
Click your card on the left side and it'll show the connection speeds summary on the right side. All three of port, device and connection need to be showing as SuperSpeed for this to work correctly

[somber warren]

it says its running on a "Ultra High Speed 3.0 Revision Cable"

[past basin]

That's good - I'd still check the speed with the app though to be safe.
Also is it plugged directly into the computer? Passing it through hubs or adapters can slow it down too

[somber warren]

yes, the USB is connected to it

[somber warren]

may I join in a call to show you the results?

[past basin]

Screenshot into here is fine - I'm on the phone at the moment so can't get on a discord call

[somber warren]

@past basin is this it?

[past basin]

Extend that one selection on the left that's not open. I don't see your HD60 S+ there so it's probably in there. You need to find and select the card to get the summary we need on the right

[somber warren]

It's on Port 5, but I'll get another picture with the things extended

[past basin]

The second listed root hub still isn't open there

But mm see the card

Select that and see what shows on the right

[somber warren]

done

[past basin]

Need the one that has port5 at the start

You're looking for a summary section with 3 speeds

Port, device and connection

[somber warren]

oh lord, the one with Port 5 has A LOT of info on it. like A LOT. I'm assuming that's the one?

[past basin]

Likely. You're only worried about the speed section, it'll be next to the resolutions

[somber warren]

would that be more towards the top of the section? or the lower part? I tried using the word "speed" to help the process of finding it but there are several areas that mention it and it looks close to the same thing. like its being repeated

[past basin]

There we go - yeah speed is fine then

What resolution are you capturing at?

[somber warren]

1080 if i remember

[past basin]

Something I should have asked earlier - do you get the same stutter in the preview or only in a recording?

[somber warren]

it's on both

[past basin]

What if you try the card with 4K Capture Utility instead? If it's there too that rules out a lot of potential hiccups

[somber warren]

4k Capture Utility?

[past basin]

Elgato's recording app

you can get it at https://www.elgato.com/downloads

OSB is normally fine we just want to try the card with another app so we can rule out a lot of software issues

[somber warren]

okay, its currently downloading

[past basin]

Sounds good - that'll give us a good idea of some potential issues, and the app can be used to update the firmware for the card if needed.

It also shows the source resolution when it's running

[somber warren]

well, I need to first figure out how to get it to capture video since it's currently a black screen

[past basin]

Close OBS first - only one app at a time can access the card

Might have to restart the capture utility after that to get it to pick up

[somber warren]

Tested it. I works fine on the software you had me download

so what does that mean?

[past basin]

Means it's likely something to do with OBS or the configuration of the card in OBS

What's your OBS canvas size set to?

I want to rule out it scaling things up

[somber warren]

1920x1080

https://tenor.com/view/spongebob-roast-boy-gif-5259347

OKAY SO

I just tried to share my screen with my friend since she jumped in on a call with me. AND IT SOMEHOW FIXED ITSSELF

[past basin]

huh

I guess whatever software hiccup it was cleared out when OBS gettings restarted again to test 4K Capture

[thick trail]

I was able to fix the Elgato Streaming PC issue, but how do I get the Audio from my gaming pc to the streaming one? I’m confused how

[somber warren]

I'm actually so annoyed. Like, I'm happy I can continue my stream now, but I want to know how to fix this if it happens again...

This is why I can't get into coding. I will lose all my hair

But thank you for the help!

[past basin]

Can confirm - code for a living, going grey :p

But yeah, keep an eye on it to see if it comes back - if you're lucky it only needs a full OBS restart

[past basin]

This dpeneds on if you need to listen to it on the gaming PC or not.
Windows doesn't do audio splitting by default so if you need to also listen on the gaming PC you'll need either a software splitter, mixer or a hardware mixer or splitter.

[somber warren]

Can I have you added just in case? you've been very helpful and patient with me and I'm already dreading the next time it will happen. cause this isn't the first time it's happens either

[past basin]

Yeah - you can tag me. Keep in mind like most of the volunteers I'm in and out through the day though.

[somber warren]

I'm also on xbox btw, if you play any shooters

oh, for sure. I won't bug you. I'm also down to play any games if ya want

[past basin]

Heh, I used to game. But last year I had less than 10 hours on my xbox 😐 Changes at work at a lot of free time

Hoping this year that lets up

the backlog is getting pretty big >_>

[thick trail]

hmmmm okay I see. I don't need to hear anything on my streaming pc since I'm not streaming I am only recording. So I should plug in a 3.55 aux from my gaming pc into the elgato? What should be the best option

[somber warren]

God speed solider o7

I'll add you regardless. I'd love to play a game of your choosing

[past basin]

Are you listening on the Gaming PC? If not, and you only need the audio to go to the streaming PC, you can just set the PC's audio out to the HDMI port and the streaming PC should pick it up

[somber warren]

I see you're a car person.. noted.. Okay, once again, THANK YOU VERY KINDLY GOOD SIR

[thick trail]

yes I am listening on the gaming pc, and the gaming pc only. I do not need anything on the streaming pc, So just put the output tab to this and I'm fine?

also I do use the Elgato Wave 3 and Wave Link software for audio, not sure if that helps me or not but is there something else I should do for that?

[past basin]

Uh, I'm assuming that's a typo? Since the original problem was getting the audio over to the streaming PC?

But yeha if you don't need the audio in the gaming PC itself you should just have to flip that to the HDMI output that goes tot the capture card

If you're using OBS or something you'd probably need to set the capture card to Monitor and Output in the advanced audio properties though so you can hear it on the streaming PC

That said if Wave Link is on your gaming PC you can setup dual PC audio with that fairly easy. If Wave Link is on the streaming PC, you'd probably want something like Elgato Sound Capture to split the audio on the gaming pc if needed.

[thick trail]

What I mean is: I have my headphones plugged into my wave 3 on my gaming pc. And yes I don’t know how to transport the audio to the streaming pc

[past basin]

Okay, if that's the case are you running the audio through Wave Link? If so you should just need to select the HDMI in the Stream Mix options in Wave Link to send a copy to the streaming PC over the HDMI the capture card is on

eg, send the games (or system audio) to a wave link input. Then you can monitor with your headphones and use stream mix to send a copy to the other pc

[thick trail]

This helped! I was able to get the audio over thank you. Is there a way to separate the audio tracks? Like my microphone, game, and discord?

[past basin]

If you mean at the streaming PC, then not with that particular kind of setup - the idea with Wave Link is you'd mix it all at the source and send the finished product over.

If you need it all separate at the streaming PC you'd have to send over multiple feeds. You could use something like Voicemeeter's VBAN for that, to send multiple feeds over the network. Or run multiple actual cables over.

[thick trail]

I see okay, thank you so much. I followed a few YouTube videos but they were all very confusing. Thank you so much for your help! 🙏

[past basin]

No problem, glad you've got it sorted out!

[daring hearth]

Is it because of cable issues ? Because when I unplug and replug the hdmi cable it is fine for sometime and it'll be stable for a few minutes or so and this repeats causing so many interrupts on stream . Kind of annoying. I'm using an elgato hd60 x, ipad air 5th gen .

https://www.youtube.com/live/615F2nHO_Xo?feature=shared

In this link if you check the timestamp 27:58 you can understand what's happening to my setup

[old orbit]

Anyone know how to get my external headset mic to not have me hearing myself through my headset and it actually work with OBS elgato HD60 X? I have it working, I just don't understand why I can hear myself and how to fix that.

[lone crypt]

I expect that’s your headset feeding the mic back to you. Some heave a feature for that; it might be called direct monitoring or “side tone”, or something like that.

If you hear your voice in real time that has to be it.
If it’s delayed then it might be coming from OBS, in which case you just need to set that audio source to “output only” in advanced audio settings.

[old orbit]

I had "listen to this device" enabled because that was picking up my mic in OBS with elgato is why I had that enabled, what am I supposed to do for it to be heard on my recording PCs obs and not be able to hear myself tho?

I have a razer blackshark v2 pro headset btw.

[lone crypt]

I’m quite confused.
Let’s step back and describe your setup in detail so I can imagine what’s going on and find the solution.

But to start with, you shouldn’t have to use any “listen to this device on” setting, in most setups.

And again, the voice you hear, is it delayed, or in sync with you as you talk?

[old orbit]

It's in sync with when I talk.

[lone crypt]

Then that has to be your headset. Look up the manual to find how to turn this off.

[old orbit]

Ok.

[lone crypt]

Because if you were hearing it playing back out of OBS, it would be latent by enough time to sound like an echo to you.

[old orbit]

The being able to hear myself is only when I have "listen to this device" set to on when I don't have it on I don't hear myself.

[lone crypt]

Ah, so then you are hearing it on a delay.

You can turn off the listen to this device on, setting.
You don’t need that

[old orbit]

It must be the quickest delay ever then, I hear myself right as I am saying what I say with so little delay it doesn't sound at all like one.

[lone crypt]

Usually it would only bother you if it was slightly delayed, as happens in digital systems like this. So that delay is probably why you notice it at all

[old orbit]

Then again how do I have my elgato actually pick up my mic audio without being able to hear myself at all?

I have an Elgato HD60 X and the Razer BlackShark v2 pro headset.

[lone crypt]

Elgato is a brand.
You haven’t explained your setup….
Ah ok…
And the headset is connected to the computer, and both devices are added to OBS as sources?

[old orbit]

Yes I do.

I have my HD60 X connected to both my gaming and recording PC, I have the capture card added as a source to my recording PC's OBS, I have sound capture setup and installed and the in game audio is working, it's just my mic audio isn't picking up discord is also picking up when I have that set to elgato sound capture and not to my headset only because I sometimes have to for YouTube terms of service being obeyed reasons not include my discord audio.

It's just my mic that isn't picking up within that entire setup I just explained.

[lone crypt]

Ah ok, so the mic is connected to the game pc..
So you don’t have the mic added as a source in OBS… because it’s not connected to the computer running OBS.

These are the details.

Ok so the sound capture app can include your mic in the audio it’s sending to the capture card.
It might be in the advanced settings.

[old orbit]

I do have my mic included in sound capture app on my gaming PC.

I forgot to mention that my apologies.

[lone crypt]

Then it’s included in the audio being sent to the capture card…

[old orbit]

My literal audio input device is the USB sound card microphone.

[lone crypt]

In OBS

[old orbit]

No in my gaming PC sound capture app.

[lone crypt]

OBS on stream pc, has the capture card added as a source, including the audio.
Right?

[old orbit]

It was working perfectly fine prior to factory resetting but I needed to factory reset at some point because something seemed to be installed even tho PC checked myself and everything nothing was detected yet my Microsoft account 2fa enabled and everything was somehow getting hacked, so since I factory reset this has been an issue.

And yes including the audio, on my recording PC everything within the capture card is added as a source all in one source.

[lone crypt]

Ok great.
So now we go back to the game pc and the sound capture app

To make sure it has game audio and mic audio

[old orbit]

But when I try to use my mic audio without the "listen to this device" settingon, it won't pick up it flat out refuses to pick up in the recording that I am talking.

[lone crypt]

This. We are on this step

Turn off your listen to this device on settings. Because that will only confuse you

The sound capture app prevents the need for messing with that

[old orbit]

I have "What's your audio input?" As "Microphone (Razer USB Sound Card)" which is exactly what my headset's Microphone is called. My "Where do you want to hear your PC gameplay?" Is literally set to my PC's headset audio which is "Speakers (Razer USB Sound Card)" and "Which output is your Elgato Game Capture device connected to?" Is literally set to "HD60 X (Nvidia High Definition Audio)"

[lone crypt]

Your headset mic should be selected in the “live commentary” section.

https://help.elgato.com/hc/en-us/articles/360027963812-Elgato-Sound-Capture-Manual-and-User-s-Guide

Does yours not look like this?

[old orbit]

Wait I need to use game capture? Or just sound capture?

Because sound capture doesn't seem to have "live commentary" section at all in it for me at least.

Also, I'm using Elgato to record YT videos, not live stream so idk how much different that's supposed to be.

[lone crypt]

I don’t use these myself, since I have wave link,
But there isn’t any real difference if you’re recording or streaming.
It’s just about getting the audio combined into a mix and then sending that mix to your capture card, while also keeping the game audio on your headphones.

Sound capture is included as a part of game capture.
And looking at these screen shots in the manual, it just looks like that first window would be all you need

Game audio comes through your selected sound device in windows, so you hear it.
Then the game capture app also sends it to the capture card, as well as picks up your mic and includes that.
And allows you to control their volume and even to some auto-ducking when you talk.

Then you only need to click the cog for the advanced settings if you want to start adding things like party voice chat and music.

[old orbit]

Ok.

[past basin]

I can't say I've seen a device pitch shift like that in recent memory. If you have a display or TV hooked up in passthrough (the HDMI Out on the card), does the audio also change there?
Does this only happen with specific games - it could be an issue with the audio mode on the device changing unexpectedly if the game uses a different audio mode than the tablet normally uses.

[lone crypt]

First suspicion with any pitch change is a sample rate mismatch. And the little glitches/gaps in the audio is where it's correcting for the time difference. In other words the audio samples are playing faster than they should, so there is a gap when it gets too far ahead and comes back to real-time.

And I've heard this before on discord voice chat; it was always the same users who would occationally experience their voice going all high pitched or low pitched. Then they would close and reopen discord and it would return to normal.

My guess is that an audio device in the system is changing sample rate on the fly and any app that can't cope with that until it's stopped and restarted will play back the audio samples at the wrong rate, and have those gaps.
As to why a device is changing sample rate I can only guess. could be an app calling for a different sample rate, or maybe the device briefly disconnecting and coming back but defaulting to a different rate. I really don't know,
But I can say that when this would happen on discord, it was consistently happening to the same few users, so I suspect it was something about their specific hardware and configuration. One of the most common users I heard this happen to was using voicemod... which does put more complications and virtual devices in the signal chain, so more stages along the way for a mismatch, or miscommunication about which sample rate is supposed to be used by the system.

I guess my suggestions would be to simplify as much as possible and make sure all devices are set to the same sample rate; probably 48khz.

[past basin]

Is there even a way to check the sample rate output on an iPad though?

I'd think along the same lines, but I'm still not overly familiar with checking outputs and the like on an iPad.

[lone crypt]

Acording to apple, ipad will always be 48k, unless a specific app calls for it to be something else. I would think something like logic pro might be an app that could change it.

[past basin]

That's what I was wondering about since in their sample the audio didn't change til the game loaded in

Based on when they usually reply I don't expect an update til late tonight/early morning though

[lone crypt]

Yeah, so because it was a pitch up, I think the game may be setting the ipad to 44.1khz, but the audio stream to the capture device was already established at 48k.
If that happened it could cause exactly what we hear. So maybe the solution is make sure the game is running before turning on the capture device. Or if OBS is being used, you can use the deactivate/reactivate button to do that quickly.
Or maybe it would work to just set the whole system to 44.1k before starting? Not sure.

[old orbit]

I just got back home and on from the gym is why I wasn't saying anything else, but if I do need game capture installed, where do I go to download it? I only have sound capture and 4k capture utility and wasn't sure if either of those installed the game capture already or not.

[past basin]

If you have Sound Capture you already have Game Capture HD. Sound Capture is only available bundled with Game Capture HD. But for reference, https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[old orbit]

Oh ok.

Do I need to use Game Capture HD to be able to for YouTube video recordings get my mic audio included though and it actually work?

[past basin]

What are you looking to use Game Capure HD for here? That's typically only for configuring or using the capture card, and HD60 X is too new to work with it (excepting the mac version).

I only had a quick glance at what you were working at with jn there, but Sound Capture would go on the gaming PC, and if you wanted to include a mic in that feed (if your mic is on the Gaming PC), you'd need to use the Windows "Listen to this device" option to add the mic into the HDMI feed, since Sound Capture cannot mix that in.

If the mic is attached to your streaming PC though, just go into 4K Capture Utility and there's a mic settings section in the settings (gear in the top right) that you can setup the mic through. Similarly if you're using other apps like OBS Studio you can add the mic.

[old orbit]

The mic is attached to my gaming PC and I cannot seem to figure out why I can hear myself when I didn't have that issue before I factory reset my gaming PC and I wish I could figure out why. I had to factory reset because multiple Microsoft accounts of mine kept getting hacked and even after PC checking myself checking the consent page for my Microsoft account and doing other stuff to make sure, still couldn't figure out why that kept happening.

It only makes it to where I can hear myself when I have listen to this device enabled as an option.

It's a headset mic so I need to use it on my gaming PC to begin with.

[past basin]

what mic are you using? Some of them have built in monitoring that goes through Windows Audio

Oh, just the headset mic?

[old orbit]

Yes.

The headset mic I said I'm using earlier if you did what you said you did you would've seen what I said it was earlier.

[past basin]

Like I said, I only had a quick look. I didn't go over everything you did with Jn

He's back there now though so I'll leave it to him, since he's looped in

[lone crypt]

I think they are setting listen to this device on... to the default audio device on the computer, so they are hearing playback of the mic.

[old orbit]

Ok, sorry if I came off as rude.

[past basin]

No worries

[lone crypt]

which is probably sending the audio to the capture card the same way.
So I think the sound capture app, or game capture, or whatever it is they should be using with HD60x.... is the solution. since they won't need to set any listen to this device on

In other words, turn off all those "listen to this device on" settings. And let the correct app, send the game auido and the mic audio to the HDMI output

[old orbit]

Yeah but when I set the audio input to my headset mic within Sound capture on my gaming PC, for some reason it won't just detect my audio.

I have the cords connected to the correct PCs and Monitors for the HD60X itself everything else works aside from the mic input audio for whatever reason.

[lone crypt]

and how is the game audio being routed to the capture card?

or I should say, to the HDMI output

Are you doing that by setting your default audio device to "listen to this device on"... set to the HDMI output to capture card?

[old orbit]

Looks like my HDMI output is set to my monitor. I've had it that way since before I factory reset and my game and discord audio still come through even now but no other device has ever had listen to this device enabled other than my headset mic and I turned that off earlier today.

[lone crypt]

I'm not understanding. HDMI is set to my monitor.

Maybe I'm wrongly assuming, but you're using a capture card, I assume your main display is mirrored to the HDMI output which is connected to the capture card.
Is that right?

[old orbit]

Yes, I'm using my HD60X elgato capture card, the HDMI output cord connecting the HD60X is connected to the monitor from that exact output.

I only did what I shown and told between the manual, website, and Elgato's YouTube on the way I have it set up.

[lone crypt]

Ok we're still not lining up on our language here. Or I still don't have the full picture of the setup

Game PC, capture/stream PC. right?

Two computers?

[old orbit]

And the only issue I am having is my mic won't get detected on the recording how much more simple do I need to explain it? My apologies if I'm coming off as rude, I just feel like we're going in circles.

[old orbit]

Yes two separate computers.

[lone crypt]

I understand that your mic isn't heard by the capture card, but we need the full picture of what's happening in order to correctly tell you how to get your mic included in the audio sent to the capture card.

OK so...

[old orbit]

One is for capturing gameplay using the HD60X which is an external Elgato capture card and the other one is for actually gaming.

[lone crypt]

Your game computer, has a display output going to a monitor. That's probably display port. Or is it HDMI? Does your GPU have more than one HDMI output?

You described your capture card as being routed to the monitor. are you using the passthrough for that? In other words, does your GPU connect to the capture card, and then a second HDMI cable from the passthrough output to the display monitor?

[old orbit]

My HDMI output is connected to an HDMI connection connecting to my monitor that I use to game.

[lone crypt]

Usually the passthrough is used by console players.
But on PC we can mirror the main display to a second output on the GPU. That's the HDMI that goes to the capture card.

So you computer is sending main display from the primary output which is usually a displayport connector. And then in windows the main display is mirrored to the HDMI output, which is connected to the capture card.

So your GPU has a cable going to the main display. and then a second cable going to the capture card.

Is that how yours is? Or do you just have one cable from the GPU?

[old orbit]

Mine does mirror my primary monitor to my 3rd monitor which is connected to my recording PC.

Would it be easier if I just sent a picture of my setup?

[lone crypt]

Capture cards appear as monitors to the computer. Yes. Ok.

So. What is your default audio device set as? In other words, where does your game audio go, so you can hear it?

[old orbit]

My game audio goes to elgato sound capture is what my PC's audio settings calls it idk if that's what it's supposed to be called, I just know that's what it says it defaults to.

[lone crypt]

So if you click on the sound volume icon, the device selected as the speaker is elgato sound capture?

[old orbit]

Yes.

[lone crypt]

I think that's wrong.... let me check something.
This may be the source of all confusion I was trying to get to. (or I don't understand the sound capture app, I'll find out)

[old orbit]

Ok.

[lone crypt]

This is difficult to figure out; it seems like elgato is margetting the HD60x toward console users. I can't find any direct setup instructions for dual PC, so they aren't straight up telling which app they want you to install to route the audio.
Some of those apps were replaced by 4k capture utility, so I'm not sure.

But anyway. I'm pretty sure you are not supposed to selct elgato sound capture as the destination for your windows audio. And likewise, if you were adding the mic to that using listen to this device on.... it would cause feedback of the mic as you heard... Because you're listening to the capture card audio, so there isn't a way to capture anything you're not hearing.

This is not how it's supposed to be done.

Can I ask, what directions you followed to set this up?

[old orbit]

All I simply did was install sound capture, setup the sound capture app to what my output device for game audio was and still is Razer USB Card, my mic audio input Razer USB Card, and the capture card it is set to HD60X that's all I did. The exact same way it shows for a setup for consoles is how I set my Elgato HD60X capture card for my dual PC setup.

[lone crypt]

Well console's don't have any audio device selection, or mic selection or anything. So you couldn't have just followed that if you did those things for sound. So I was trying to see what you followed to try to figure out what's going wrong.

Ok so let's start over. Assuming a fresh start. Your windows audio device should be your headset so you can hear the game, right?

Then we will be following this manual: https://help.elgato.com/hc/en-us/articles/360027963812-Elgato-Sound-Capture-Manual-and-User-s-Guide

Which includes a download link to the app at the end of the first section. I'll copy that link here: https://edge.elgato.com/egc/windows/egcw/3.70/final/GameCaptureSetup_3.70.56.3056_x64.msi

So do you follow me? Starting over. Just making the game work as normal on the computer for now. windows audio is routed to headset, and confirm that it's working... you can hear the audio of the game, you can NOT hear the mic in your headset.

Right? Are we there?

[old orbit]

Yes.

[lone crypt]

Great. So now install that app linked above. And feel free to follow along the manual so we're looking at the same pictures

[old orbit]

Which one? The sound capture app? Or game capture?

[lone crypt]

sound capture app is part of game capture. Follow the link I posted right above

Let me know when you see the picture near the top of that manual page (I linked right above the download link)

[old orbit]

What picture? I think I see one I just don't know what it's supposed to look like.

[lone crypt]

step one, the app is running. it sees your capture card. Yours should say HD60x at the top

[old orbit]

It says no capture devices found.

[lone crypt]

Great… haha….
Ok let’s see: could there be some version conflicts, like an old app that wasn’t uninstalled?
Can the app search for an update or anything?

[old orbit]

This is giving me too much of a migraine how annoying a simple damn mic input not working is being, imma just do recordings without mic audio ever again.

[lone crypt]

I’m being told that —in spite of this page saying it’s compatible— the app is wrong.

You want the 4k capture utility instead.

So. Apologies:
you can uninstall that app and get 4k capture utility instead

[old orbit]

I have installed 4k capture utility, now what?

[lone crypt]

Ok, I’m not sure.
I was just getting more info and corrections.
Apparently sound capture app is supposed to work, but not really this exact way, and not while inside game capture app. And it’s old and not really kept up anymore, and doesn’t work.

So then 4k capture utility is the modern, compatible app for this capture card, meant to be used for capturing without OBS. But I’m not really sure if it’s supposed to be able to mix sound and send to the capture card. I guess it’s more like a simpler OBS replacement. Not a dual pc solution.

So, the options for you as I see them:
get a mic that’s connected to your streaming pc and add it to OBS as a source.
Or, use voicemeter (a free audio mixer software, not from Elgato) to combine your game audio and mic audio on the game pc, and set it to the capture card as one feed.

[past basin]

Assuming this is a Dual PC setup - Sound Capture is fine one the gaming PC to SEND the audio to the HD60 X, sicne it only splits audio to go to HDMI, but it won't let you mix in a mic like you want to do, only the main PC audio. You'd want something like Voicemeeter (or Wave Link if you have an Wave USB product or Stream Deck+) to mix in the mic. On the streaming PC you'd use 4K Capture Utility or whatever you normally use like OBS for your streams/recording to do the actual capture. You wouldn't actually launch Game Capture HD at any point though, since it's not compatible with HD60 X, just use the Sound Capture app that goes with it.

Alternatively you can use Windows Sound Settings on the gaminc PC to force the mic onto the same HDMI output channel by going to the mic settings and choosing the Listen tab, set the mic to listen to and select the output to be the HDMI going to your capture card. This can be a pain to manage if you need to adjust the mic volume though, since you'd need to change it in Windows Sound Settings.

In the end though, best bets are like jnTracks says, a software mixer like Voicemetter with more control than Sound Capture, or a dedicated streaming mic. A third option is hardware mixer but that'd probably be more pricey than you'd want do deal with here.

[old orbit]

So literally could've just told me to do exactly this the entire time?

A simple "put the playback through this device: HD 60 X" answer could've worked instead of having to do all this hassle before with 4k capture utility, sound capture, and all the other applications.

I also myself didn't realize how stupid easy it was I knew it needed the listen to this device setting enabled I just couldn't for the life of me figure out if it was for the playback device supposed to be HD60 X or something else.

[lone crypt]

Hey I wasn’t dragging you through it because I think it’s fun. I was trying to follow the directions.
And you started by saying that was causing echo of your mic in headphones.
Anyway, so that’s working for you?

[old orbit]

It seems like it is, also I said it that way, because I had the "playback through this device" as my headset is why I was getting so confused.

Because I genuinely could hear it straight away in sync because of "playback through this device" being my headset.

[lone crypt]

Oh wow, so it was listening to itself….
Now I’m surprised the capture card could hear it, but…
I’m just gonna say hands off. If it’s working and stop asking questions! Haha

I do apologize though because, though I was confused and a little misinformed so I didn’t mean to; I started up the wrong tree with your issue right at the start. Because I thought that other app (or one of them) was the way to do it.

If I just asked to see which device you had the listen to setting on, I could have solved it.

[old orbit]

Ok.

[hazy token]

I need help

[steep crystal]

I'm guessing you'll need to switch Windows out of "S mode" (not sure what that is or what swapping will do) and then install the software.

[past basin]

S mode is a security and performance mode of Windows. It locks you to only MS Store apps. So you'll need to switch out of it, or use a different recording/streaming app from the Microsoft Store. There's a version of OBS Studio on the store for example.

I haven't seen S mode in so long I literally forgot it was a thing 😐

[steep crystal]

Had to look it up. It's a one way operation, so once you swap out of it you can't go back

[past basin]

True - the only way to get it back is wipe and reinstall the OS

[hazy token]

💀 I bought this laptop last year 400$ needed it for research …I have no knowledge of this i5….

[hazy token]

I downloaded an app but says. O signal

[steep crystal]

Do you have your console plugged in and turned on?

[hazy token]

Elgato red light flashing

[lone crypt]

Red light could be no signal, or maybe hdcp

[crisp slate]

Can someone help me? I've been banging my head on my desk for the past 2 hours. I have an Elgato HD60X, and I'm trying to mirror my phone gameplay to OBS. I bought a $60 adapter, and the quality looks straight-up like dog sh."** The adpater is a https://www.amazon.com/HyperDrive-Portable-Essentials-Connectivity-Photographers/dp/B0CF2PPZ4M and i have an iphone 16 max

[hazy token]

Switch the port now it says no signal instead of no device detected

[lone crypt]

Check hdcp on the console

[lone crypt]

Lists computers but not iPhones as compatible. Do you find any reviews saying this will work with this hub?
The Apple hdmi adapter is what I would have pointed you to. Or at least a dedicated one.

[crisp slate]

I bought the iPhone adapter my screen was quite literally grey

[crisp slate]

Is it because I don’t have the hd60 4k version ?

Didn’t think it would make this much of a difference

[lone crypt]

Not sure. What screen resolution is it capturing? Possible that the orientation means this card can only capture a reduced res, with a lot of black space on the sides… not sure.

[crisp slate]

Is it possible I just show you on a call?

You don’t have to talk

[crisp slate]

Illusion say 1080 60 fps

But it’s sooo dark

Compared to my phone and other recordings

[lone crypt]

is it portrait orientation? is it clarity and detail you're complaining about?

oh, dark... it could be HDR tone mapping

yeah so your phone has HDR,

[crisp slate]

iPhone 16 max pro

[lone crypt]

you already said that.

If the complaint is that it looks grey washed out or dark, it's probably HDR not tonemapping corectly to SDR

turn the HDR off or get a capture card that can map it correctly from an iphone, would be the solution

[crisp slate]

Yeah that didn’t seem to do the tricker either sighhhhh

It does say the video input though is 2160p105 hdr

[crisp slate]

thanks

tweaking the color correction seemed to bring everything to life

[crisp slate]

THANK YOUU

[old orbit]

I got too busy to be able to say this earlier is why, but I apologize if I at any point in the conversation of me trying to get support and you trying to help came off as rude or angry, I wasn't mad at anyone here, just annoyed because it originally felt like we were going in circles because I already knew everything was working perfectly fine, but for some god forsaken reason until 4 or 5pm my time today, no one could figure out why it was echoing in sync or whatever.

[daring hearth]

I only play this game , do I have to change some settings ? Or can I contact the support team for help . What is your suggestion?

[lone crypt]

We're feeling like this is probably something changing the audio sample rate on the fly from 48k to 44.1. What I read is that ipads will always be 48k unless an apps requests a different sample rate, so maybe the game is focing 44.1?
So maybe try having the game launched when you start the video stream to the capture card, or manually set the capture card or app recording with it to 44.1 and see what happens then.

[daring hearth]

Okay let me try that

I do the same after starting the stream only I open the game .

[quiet oasis]

having a problem where my 4k capture program is stuck at one percent on volume mixer and i cant move it

[daring hearth]

I kept it at 44.1k and still it is happening. What to do now ?

[lone crypt]

Still pitch up?
Is it just this game?

I really don’t know, just trying to basic troubleshooting; isolate things.

[marble flax]

Hey guys I brought an Elgato hd60 x to stream from my Xbox to tiktok twitch etc but using my Xbox headset mic, my voice is either quiet or stream can’t hear me at all but when using a ox mic the stream can hear my perfectly I have a chat link thinking that was the problem but it’s not. Anyone know what I’m doing wrong

[lone crypt]

Chat link allows your stream to hear the game chat from your console, not your voice.
Chat link gets all audio produced by the console audio feed, but the console doesn’t play your voice back to you, so it’s not included.
You’ll need to add a mic to the streaming pc for viewers to hear your voice.

[daring hearth]

I guess it is the game , even I don't know

[daring hearth]

Yes , it is still the same. In between streams audio will go, then I've to replug the hdmi

[past basin]

As Jn said, that's about normal. Xbox doesn't play your voice back outside the quiet mic monitoring effect, which is what you're probably hearing the few times you do hear it.

[tough ginkgo]

Hey all, my 4k pro is only outputting to 720p. How can I fix this

The source is 1440p240 but the capture is 720p60

This is correct but its not actually showing this

[past basin]

Do you mean it's only Capturing at 720p? That's normal when you push it all the way to 240Hz. It should still passthrough 1440p on the HDMI out.
It does the same thing if you push a 4K signal at 240 Hz - drops the resolution (to 1080p for 4K) on the capture side to keep up.
Drop the refresh rate to 144 or lower and you'll get full resolution capture back (I usually suggest 120 to reduce risk of tearing). See the supported modes chart here: https://e.lga.to/4K_Pro_Resolutions

[maiden birch]

@past basin hey i recently bought a hd60x and im trying to stream 1440p but when i try clicking on "test output 1440p" it says HDMI device doesn't support 1440p, i also did not connect my monitor (which is ultrawide idk if that could be the issue) to the elgato thought hdmi but only via usb. U have any idea what is the issue here?

[past basin]

If the monitor is plugged in the HDMI out, does it support 1440p?

[maiden birch]

if i plug hdmi out there is no signal

[past basin]

What are you plugging the HDMI out into when that happens, the monitor?

[maiden birch]

hdmi out is not plugged into anything

[past basin]

By default the HD60 X is set to merged EDID mode where it gets it's display modes from both itself and the monitor in the HDMI out. If they don't agree on a 1440p mode, you don't get a 1440p mode.
However if there's no monitor in the HDMI out port, try changing the EDID mode to Interal in 4K Capture Utility under the device tab in settings.

[maiden birch]

i tried every resolution in the EDID settings but the only one that seams to work is internal 1080

[past basin]

Set that back to Internal and Default before you go setting specific resolutions, then disconnect and reconnect the PS5 and run the test

Also make sure you're using a HDMI 2.0 cable or better. The console comes with a 2.1, the card with a 2.0, but if you're using a different cable check the spec

[maiden birch]

doing that give me another problem, which is the freeze if set on live, plus the source is automatically set to hdr

[past basin]

Disconnect and reconnect the card - leave it disconnected 15-20 seconds before you reconnect

[maiden birch]

idk of its supposed to be normal

[past basin]

And if it's still not playing nice restart the PC to get 4K Capture to detect the signal correctly

[maiden birch]

no way it worked

[past basin]

Glad to hear it

[maiden birch]

but no 120 hz

[past basin]

hm

[maiden birch]

how do i set it to 120 hz

[past basin]

Is HDR on?

[maiden birch]

yes

[maiden birch]

well not on the ps5

just on elgato

[past basin]

Does the source section up top still say HDR?

[maiden birch]

yep

[past basin]

Also is this in game? iirc the PS5 menus are always 60 hz

If it says HDR on the srouce it's on, on the PS5 too

[maiden birch]

oh ur right

i disabled it tho

[past basin]

Make sure it's set to full off and didn't get reset while we were troubleshooting things

[maiden birch]

well it got reset back to on apparently

[past basin]

Yeah - probably the 1440p test did it

HD60 X caps at 60 hz when HDR is on

[maiden birch]

right but what about the 120

[maiden birch]

oh

[past basin]

So once you turn it off, you should just have to restart the game and be good to go

[maiden birch]

can i go 2160 with no hdr?

[past basin]

(unless the game has it's own mode settings)

Yes

Though you can only cap ture at 30fps with HD60 X like that

https://e.lga.to/HD60X_Resolution

That has the chart for available modes

If you have a monitor in the HDMI Out port you can passthrough 4K60 to that (with or without HDR), but HD60 X will still only capture 30 hz in 4K mode.

[maiden birch]

i tried setting resolution to 1440p on the console and disabling hdr but it only reaches 60 fps

[past basin]

Oh wait you're not using passthrough are you, just capture.

The card will only get to 1440p60 for capture sorry (see the chart). I was mixing that bit up with 4K X

It'll pass through 1440p120 if there's a monitor in the HDMI OUT, but over the USB it can only capture up to 1440p60

[little canyon]

Im planning on getting a capture card to capture my Ps4 any recommendations? I have seen the neo but don’t know if it would work! Thanks

[untold prairie]

my neo used to play sound on my pc thru the 4k app but now it doesnt do it anymore, any ideas of what it could be_

[past basin]

Usual hiccup is that you've plugged a headset into the PS5. This mutes HDMI audio from the console.
Followup is you enabled some sort of digital audio encoding like Dolby Digital or Atmos - the capture card expects stereo or linear PCM.

[past basin]

Neo will work - however if you need to capture PS4 party chat you might be better off with HD60 X which has a analog audio jack for a line in feed for something like Chat Link. PS4 will mute HDMI audio when a headset is connected, so you can use a Chat Link to split a 3.5mm wired headset jack if needed - but Neo doesn't have an analog audio input for this. If your PC does that'd work in it's place though,

[untold prairie]

not sure if thats it but it says output is hdmi on the ps5

[past basin]

Check in the sound settings to make sure the audio is Linear PCM then

I'm assuming the volume indicator in the bottom right of 4K Capture Utility isn't moving at all right?

[untold prairie]

it is linear PCM

it is moving

[past basin]

If it's moving then Windows Audio might have your 4K Capture Utility muted. Go to the start menu and type in "Sound Mixer" and open that. Look for 4K Capture Utility make sure it's outputting on the right device and isn't muted (there may be a second entry for the Virtual device which is muted, that's fine - only one needs to be unmuted).

[untold prairie]

seems normal but its gray compared to others

[past basin]

Huh. If the volume is moving you should be able to hear it then

[untold prairie]

cant really hear anything

[past basin]

Is your Windows default audio device set to the correct output?

[untold prairie]

yes

[past basin]

Well the app thinks it has sound, so if you're still not getting audio test with another app first like OBS

That'll at least confirm if the app is the issue - if it is reinstall it

[untold prairie]

would I hear the audio on my headphones if I put it on obs?

[past basin]

If you set the audio to monitor

or monitor and output

[untold prairie]

i dont have an output on my monitor

[past basin]

No set the audio monitoring option in OBS. In the advanced audio settings there's a colum called monitor. By default OBS adds things with audio monitoring off in case you already hear it. Set it to Monitor & Output

[fresh tapir]

Does anyone know of any alternatives for the now-discontinued cam link pro (pcie) card? Im looking for at least 2, preferably 3-4 4k30 or 4k60 HDMI inputs (If I wanted 1080p Id just get a rodecaster video or atem mini), internal pcie card is ideal but open to other options

[past basin]

If you only need 2 or 3 4K30 inputs you could likely get by with mutiple single input capture cards in a pinch.
That said there's still some stock left for Cam Link Pro in some regions from the final restock, at elgato.com

[fresh tapir]

Unfortunately dont have that many pcie lanes available, but will check out some regional elgato stores

[past basin]

If PCIe is the cap, if you've got multiple USB controllers in the system (or 10,20 or 40 Gbps USB available), you could probably get away with a pair of externals like HD60 X too. Or even Cam Link 4Ks.

The most recent Cam Link 4K revision also adds 4K60 support

[fresh tapir]

Can look at USBs, while not the cleanest solution ill consider that one

[untold prairie]

sorry, got a bit confused, waht would I have to do here?

[past basin]

Wrong advanced settings sorry - open the one in the edit menu (or the gear icon on the audio mixer panel)

[untold prairie]

on obs do I add it as video capture or window capture from 4k

[past basin]

Add it as video capture

Since we think 4K Capture might be what's not playing nice here

[untold prairie]

now it doesnt register audio there

also should hdmi be set to tv in ps5 settings?

[past basin]

TV or AV Receiver usually. The latter lets you override the channels if it switches to 5.1 which the capture card will miss parts of

is 4K Capture Utility still open? If so close it and restart OBS

If it's still not showing audio there's two wayts to ttry to fix it First go into properties for the source and make sure the bottom dropdown is set to capture only. Other than that you can add the capture card again as an audio input capture

[mental kernel]

Can anyone help with my problem? Ideally I want to stream using my PS5 using a custom PC to handle obs etc. However I do not want the PS5 party chat audio to be in the live stream. Products I have. PS5 pro. PC. 2 monitors. El Gato 4kx. Wave xlr. 2 mics( 1 xlr and another USB for the PS5). Chat link pro. Any help is appreciated. Discord isn't an option cause ps gamers like using psn party chat so I can't force everyone to join discord chat.

[untold prairie]

theres no capture card on my audio outputs

[past basin]

It'd be an Audio Input, not an output

[untold prairie]

added it but still no audio being captured

[past basin]

You can set voice chat to a headset while sending the main audio to HDMI - this does have a limit that the main audio won't be in the headset though.

[past basin]

And you already restarted everything?

[untold prairie]

I closed 4k

took cables in and out and it worked

its working on 4k too

maybe just had to take cables in and out

also

any way to hide taskbar in the 4k app?

[past basin]

Don't have the window maximized when you switch it to fullscreen. That bug's been there a couple versions, causing the task bar to show up. If it's not maximized it doesn't happen

Good to know the card just needed a full reset though it sounds like

[mental kernel]

this just confuses me. but i appreciate the help.

[untold prairie]

ty for the help <3

[past basin]

Yeah - the PS5 doesn't really have much in the way of splititng the audio routing. And voice chat is fixed to headset. So you can only really set voice to the headset and the main audio to something else. Xbox is the only system that doesn't do this sort of thing iirc.

[past basin]

No problem, glad you got it sorted. Good luck with it!

[mental kernel]

gotcha. thanks alot. i'll just have to mute people if they are being rude and stuff so the stream doesn't hear.

[past basin]

Yeah - only other way to do it would probably need you to have a mixer to mix the two things back together, or listen through the PC where you can mix the feeds for yourself - but that may result in some audio delay. Good look with it htough

[mental kernel]

thats what i was hoping using the wave xlr would do. run everything through pc and then tweak it there.

[past basin]

You could kind of do that, if your PC has a Line In jack you can use a chat link to get the headset audio to the PC, and set the main game audio to the HDMI feed. Since you have a USB mic for the PS5, that should still work and you can listen to it all thorugh the PC - but there would be delay.
It'd also be Wave Link, the app, not Wave XLR the device that'd let you do that. You'd basically add the capture card and the PC Line In jack to it to mix them back together on the PC and adjust for your monitor and stream mix to only have the voice chat in one

[near topaz]

Hello, after months without using my 4K X, i'm going back to that subject, did Elgato do something about the ultrawide or nah?

I can't find infos or something that work...
Still crapy, streched, etc

[past basin]

Did you update your card's firmware for Ultrawide support? And are you using one of the two officially supported Ultrawide resolutions?

[near topaz]

He say i'm on the last update, using a 3440x1440, so yeah i think

Using the EDID 4K X 3440x1440, it's streched as hell in OBS

And using 3440x1440 old one, still stuck at 100Hz

[past basin]

Does it work correctly in 4K Capture Utility?
Is the OBS canvas already set to match 3440x1440?

Also what monitor is it?

[hazy token]

I think I got it lol

[fading latch]

just got the HD60X and it's very Noice.

can i get another USB C to C cable instead of the A Cable though? I just tried another one i have and that doesn't work with it

[past basin]

Yes, just make sure that it's USB 3.0 or faster (5 Gbps or faster)

Most USB-C to C are USB 2.0 data speed

[fading latch]

got a link to one? all my cables are meant for my phone and doubt it will work for it

so far it's going well with the elgato. now to see how it works when both Game Capture HD and 4 Capture are on together.

[fading latch]

oh. found some screenshots of what i was saying earlier of Game capture HD messing with the screenshots distorted and whatnot

[past basin]

https://www.elgato.com/spare-parts have them. Other than that any USB-IF certified cable is usually a safe bet. I usually go with Anker ones here if I need one other than the OEM cables since Canada doesn't have as wide a selection on sites like Amazon. Just makes sure the cable speed is at least 5 Gbps and the length less than 10ft and you should generally be fine.

Also huh. That looks like some kind of bandwidth issue for Game Capture HD

What was the card you were using with that again?

[fading latch]

HD 60 for old

[little canyon]

Thanks!

[fading latch]

why less than 10FT?

[fading latch]

Also. this mainly does that when the preview is turned off. could never figure out why it does this and why i have it turned on when i do screenshots. otherwise it will screenshot the last time it was on.

oh have another too. bit more severe

[past basin]

USB 3.0 limit - past 3 meters, just under 10 ft, you start having issues with signal due to the way USB works. You can sometimes get around that with speciality "active" cables or converting to fiber or such, but I've also seen people try to sell standard USB 3.0 cables at like 15-20 ft which just wont get full speed.
USB 2.0 can hit 15 ft, but the faster you go the shorter the cable. Eg USB4 is only 2.6 feet.

[past basin]

I've never seen that before myself. My first guess would be faulty HDMI cable with bleed over between the channels somehow, followed by problematic port on the card itself.

Though it could in theory be a driver issue - might be worth checking if you've got the lastest drivers (which for HD60 is a good bet given how old that card is), https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

My money is on hardware issues there though.

Game Capture HD might be able to tell you in the settings if there's an update for your HD60's firmware too

[idle isle]

Currently I am using HD60s mostly just to have audio in my computer headphones while I play on the HDMI source due to input delay. My issue is that the capture card hdmi output makes the game really pixilated. For example the hearts in TotK and BotW appear pixilated around the edges. I have tested the hdmi cables separately directly into the switch and no issues then. Are the cables not compatible with eachother or what else could be the issue?

[fading latch]

sad to see. was gonna buy one but guess not.

don't see an option for elgato store to do a Type C to C which sucks. but knowing i have a USB Type C to Mini USB cable for the CGHD might as well do it like that from now on

another question wondering about. if/when buy the Neo. can you connect both HD60X/Neo at the same time but switch which one you wanna look at? gonna use it to record my laptop "gameplay" and like to know if both can work

not sure if i explain that correctly or not...

[past basin]

Check the one in the Facecam Pro section. It's a USB 3.0 C to C, that should work

[past basin]

If you're using 4K Capture Utility you switch the active card in the device tab of settings. If you're using OBS or something similar you can add both and switch with a scene or other sort of toggle.

[fading latch]

interesting

[past basin]

Though keep in mind if you have multiple UBS cards you may want to make sure the host PC has more than one USB root hub in it (I think we covered that before, but just in case I forgot)

[fading latch]

more likely i would disconnect one of them before i would try to do that though. mainly want to know out of curiosity

resetting my old laptop and im hoping it WORKS this time so i can record my new laptop again. still sad it doesn't work with elgato. that was nice.

also ty for the cable. gonna get that later. be nice to have as an option too

CGHD uses bit more memory than 4K which is interesting to see.

[past basin]

It does have some features that 4K Capture doesn't, like streaming ability, so not terribly surprising. Good to know though

[little blade]

Apologies if I'm not posting in the correct channel. I am hoping to find others who have transcoded miniDV tapes via the elgato rca to usb dongle and elgato video capture software. I've successfully transcoded about 35 tapes... but now I run into the issue of PAL tapes not playing nice with the software. My camcorder plays the PAL tapes just fine via its viewfinder, but the software via Windows 11 is mostly producing a black and white image. Audio is fine. I spoke with Richard via the telephone from Elgato support and he told me that Windows 11 has introduced some new issues for this form of video capture. I've been able to transcode a couple PAL tapes fine, even being black and white is just fine, but now it seems my camcorder has had enough and it just isn't producing any image or sound at all, even from prior tapes that I successfully transcoded and I know for a fact do play fine. Not sure if the camcorder needs to cool down or what. Anyway, any input or tips are welcome.

[past basin]

I think that question would generally go into #camera-prompter with most of the camera stuff like Cam Link - but can't say I'm 100% on that.
Sadly little experience with that particular device and app myself. Though if you think it might be a software problem, if you're on Windows you can actually try recording with OBS instead to see if there's any difference (it'll still be using the same driver so unless the Windows update is breaking the app itself, it probably wont' change much but might still be worth a shot). Instructions on how to set that up are over at https://help.elgato.com/hc/en-us/articles/18421281165709-Elgato-Video-Capture-OBS-Studio-Setup-for-Windows-10-11

[fading latch]

great news. Reset my old laptop and now 4K Capture works but CGHD is still being a......pain to work. not really a problem for that but more in general being a pain

[fading latch]

It's connected and on. but it keeps doing the "connect your capture card to get started!" thing.

4K Capture works perfectly fine though

sad to see.

[past basin]

Might want to try replacing the cable on the older card if you haven't already - they don't last forever, especially if they get moved a lot or are stored long term with very sharp bends in the cable.

[fading latch]

it's the new USB C to Mini cable that it does it as well the one i got it with sadly.

[fading latch]

not sure if it's me or not. but it feels more difficult to edit/trim videos in 4K Capture than CGHD.

[hazy token]

Why is my game capture laggy asf???

[split cloak]

I cant see my Output Monitor Through the screen... only through the 4k software?

can anyone help please?

[past basin]

What kind of lag? Delay or sutter? What's the setup there?

[past basin]

That usually indicates an EDID (basically display mode) mismatch with the monitor and card. Try going into the settings and under the device tab set the Input EDID mode to "Display"

[split cloak]

I had two HDMI ports on my lcd.. I tried the other port and it has worked thank you

[past basin]

It might be - they're fairly different apps for all that they are similar in purpose. The team does have a feature request form at #feature-request if there's specific editing tools you're missing from the old one, so you can let them know.

[past basin]

Oh, that's even better. Glad you got it sorted out!

[fading latch]

gonna spend a bit looking over both to compare them in better detail this weekend. with my old laptop working again with it (least 4KGC) i can do a better comparison on my other laptop.

[past basin]

Good luck with it! Comparing your own setup is generally the best way to test any of these setups, with all the parts involved, so hopefully that helps you get it setup

[bold sphinx]

I got a bad echo in my stream. My viewers can hear it

Idk how to fix it

[past basin]

What sort of setup are you using here? Dual PC, Console? Windows, mac? How is it connected. There's a number of things that can result in an echo so we'd need to know the details on the setup

Knowing the app you're using would help too

[bold sphinx]

Console to pc

I’m using OBS Studio to stream

[past basin]

HDMI audio, Chat Link or something else?

Also I assume you're listening on a headset so the mic doesn't pick up your audio?

[bold sphinx]

Chat link

[past basin]

What console are you using it with?

[bold sphinx]

PS5

[past basin]

Okay, how is your OBS audio setup? Just the capture card feed and a mic? Or are there other elements?

[past basin]

i've got to step out there now, but make sure your OBS isn't including your Desktop audio if you're listening to the capture card audio on the PC, or it'll echo. That's the most common mistep here

[bold sphinx]

The audio says elgato capture card on my pc

[mortal oasis]

4k capture utility stuck on one moment please but obs works

[hazy token]

Ahhh idk man the game play is hella off not smooth at all its like buffering in videos idk how explain it

[lone crypt]

Check OBS stats panel to see if frames are dropping and where. Can analyze logs, too.

If it’s not OBS compositing or encoding it could be the capture card not having enough data speed with the port it’s on, or cable?

[naive fable]

Hi, got an HD60 X and it keep frezzing while on stream

[daring hearth]

hey, i'm still facing the pitch up . It is more frequent now, sometimes it even freezes the screen . Because of this Live streaming has become terrible . Any suggestions will be of great help . Thank you

[lone crypt]

Ah, sorry to hear that. I really don’t know much except that I think it’s got something to do with sample rate, the way the pitch goes up and there’s the gaps… like it’s playing the samples back too fast and then there is a gap while it waits for more samples to come in.

No idea what would cause that to happen and I don’t personally use any iPad with streaming to capture cards.
If you haven’t contacted #official-tech-support yet I would advise that. They might have some insight there.

[daring hearth]

@lone crypt i have reached out to the support team, but it is taking sometime for their response . They are reaching out via email and it takes atleast a day's time for each response

[lone crypt]

I know the feeling.
For what it’s worth, I had some contact with the team about my facecam neo and it took some time but eventually they sent be a reworked firmware that solved my issue.
So they do care and work hard for you!

[daring hearth]

okay, thanks man

[warped ledge]

are you using a usb 3.0 port?

[naive fable]

yep

[warped ledge]

did you disable usb suspend on your pc

[naive fable]

oh what that ?

[naive fable]

alright so they were already disable so it not that

[warped ledge]

try a different usb 3.0 port

[naive fable]

i tried all of them already

[warped ledge]

do you have anything plugged into the one next too it?

[naive fable]

no

[warped ledge]

are your BIOS/Drivers and Windows Updates updated?

[naive fable]

yep, full updated the the latest version

[warped ledge]

what speed are you getting in that port? use usb tree

[naive fable]

downloading it right now

[naive fable]

not sure what to look at

[warped ledge]

Looking at his is part

[naive fable]

and is everything good ?

[warped ledge]

@past basin

[naive fable]

[warped ledge]

please wait. 😉

[naive fable]

okies

and thanks for helping

[past basin]

That looks like a good HD60 X connection, yes

[past basin]

That's not quite what I'm looking for there - I wanted to see the FULL OBS audio setup to see if we could see where the echo was coming from. Do you have a screenshot of the setup?

[past basin]

That looks fine for speed connections. Is your Capture Card plugged right into the PC though? We've seen issues where using some hubs can cause connectivitiy issues and result in freezing.
Also do you get the same freezing if you make a sample recording with another app like 4K Capture Utility? That'd help us narrow down if it's some sort of configuration issue, or a card/connection issue.

[naive fable]

Tired 4k too had the same issue

Could retry the one that are direclty on my motherboard

[past basin]

I'd give that a shot in case it's USB interference from the hub, or anything else you've got connected - it'll rule out a few potential issues if nothing else

[naive fable]

Okies, thanks

[past basin]

Try hitting the reset defaults button in 4K Capture's settings. 50% of the time that's all it takes it hitting that and restarting the PC to clear it up. You should also check the firmware version of the capture card while you're in there.

[past basin]

Is it laggy in both preview and recordings/stream? If there's a resource limit most apps will let the preview suffer to make sure the recording or stream is smooth.

[willow flame]

So I have a hd60x connected to an Xbox. Just had everything working fine

But im trying to adjust the audio settings, and to do that requires to go into an Xbox party chat. Which is the only thing I have done. But that seems to disable the capture card’s audio input? Any idea how to turn it back on?

[past basin]

What audio setting are you tyring to adjust that requires party chat?
Aside from that in your main audio settings make sure you have the options for "Mute speaker audio when headset attached" off, and the option for Party Chat set to Headset and Speakers, if you've attached a headset for party chat. Otherwise the HDMI audio on the Xbox will be off (https://imgur.com/a/xbox-audio-settings-capture-card-Jmj9YhA)

note those settings only work for Party Chat and Game Audio. If you need chats like in game proximity, lobby, or console discord, you'll need a chat link or similar solution to get the headset audio

[willow flame]

Chat mixer volume

It seems to be specifically tied to when I join / leave a party. This has happened before. Can’t remember how I got it to work again tho

[past basin]

Are you hooked up with a Chat Link cable or just the HDMI audio?

[willow flame]

Chat link

I’m set to analog

[past basin]

hm. If the audio still goes to the headset then it should still get captured. Does the headset cut out too? If so that sounds like an Xbox software issue

[willow flame]

No, it’s OBS just not picking it up

If I take the mic out of my controller, OBS recognizes it and responds

If I put it in, it responds

[past basin]

Huh - it's outputting analog audio, there's not really much it can do there that could cause an audio disconnect

Is the headset option in the Xbox audio set to stereo uncompressed still?

[willow flame]

Yeah

[past basin]

If not maybe it changes formats when you deal with the party chat

[willow flame]

I’m telling you straight up

I had it working

[past basin]

I mean, it should just work

[willow flame]

I adjusted the settings in a party chat

And it stopped working

This is not the first time

[past basin]

Wired headset into the chat link right?

[willow flame]

Yes

[past basin]

And it still works in that headset when the audio to the capture cuts off?

[willow flame]

The headset works

[past basin]

The Chat Link is just an analog splitter so as long as it gets audio it should still be sending audio to the capture card. But since the capture card is getting analog audio mode it shouldn't be cutting out at all from changing settings on the Xbox

It's not like digital where you've got to match the formats and sample rates. I'm a bit lost on what would do that

[willow flame]

Xbox party chats could handle conversion without a chat link cable tho

[past basin]

It's working normally outside party chat though right?

[willow flame]

No it stopped working

I don’t use party chat other than adjust my headset chat settings

[past basin]

They can - but if you're using the Chat Link the HDMI intake is off on the card, so that shouldn't be doing anything

[willow flame]

I’m just considering that the capture card is getting confused trying to make that transfer

[past basin]

Have you been transferring it between HDMI and Analog? it doesn't even try to do that automatially so unless it's failing after being manually swapped that shouldn't be an issue

I'd try disconnecting the card entirely for about 20-30 seconds to discharge it, and reconnect

See if it just needs a reset after whatever changed

[willow flame]

I wanna say all I did last time was mess around in the Xbox settings for like 5 minutes and it eventually turned back on

But I’ve unplugged it entirely

Going forward I’ll be sure to switch to HDMI and unplug the chat link cable before adjusting my chat settings 😮‍💨

[past basin]

I mean, it sholdn't matter. It's all analog audio the card shouldn't care about anything coming from the console as long as it's regular voltage (which the xbox shouldn't be able to go over anyway)

[willow flame]

Yeah, it’s really weird

Annoying

[past basin]

Any change after reconnecting things?

[willow flame]

Negative

[past basin]

Toggle the card to HDMI and back to Analog to see if that helps. If not do you have anything else you can plug into the card a moment so we can rule out input isssues? Phone, mp3 player, anything we can plug in with an aux cable / chat link

[willow flame]

I tried making a new audio input source in OSB, linking the elgato

And that’s picking up audio 🤔

Wtf

[past basin]

Somedays I swear OBS is haunted

[willow flame]

I don’t even think it’s picking up much audio

[past basin]

So it's getting audio but hte volume is low?

Check in the Windows Sound Settings that nothign reset the levels on the card. PRess Windows Key + R and type mmsys.cpl and press OK. Go to recording tab, find the card and check the properties. Make sure it's turned up on the level stab

[willow flame]

Volume was low but at times just non existent

Instead of recording and playing it back I just erased it and will try something similar

[past basin]

If that doesn't help try disabling Windows Audio Enchancements on the card. I could be that these somehow got toggled on and a filter like noise suppression is messing with the audio. Especially if you were able to hear just a bit of it.

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings where the levels are. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

[willow flame]

It’s saying the capture card has no sound input

But if I switch it to HDMI, there’s sound input 🤔

So it’s clearly analog related

But analog does react when I unplug the link cable from any 3 ends 🤔🤔

[past basin]

I wonder if there's an issue with the Chat Link. Happen to have an aux cable you can run instead just to see if it picks up the audio then?

[willow flame]

Hold up

[past basin]

You mean the little static pop from the circuit breaking?'

[willow flame]

Yeah

That’s interesting

I did a much larger adjustment the first time, and was able to get it to work again like I mentioned. For whatever reason it took like 5 minutes

I moved the mixer setting thing over 1 (to max it out) and that alone was enough to quite literally not even display input

On my previous settings

I gave the elgato more dB of volume % and that was all I needed to do 🤔

[past basin]

huh

[willow flame]

Yeah, I guess the Xbox setting to make other peoples audio as loud as possible was just too powerful

But 1 marker away from that wasn’t enough 🤣🤣

Xbox settings suck 🤷🏼‍♂️

[past basin]

Yeah, Chat Mix can be picky since it turns down the game audio while turning up the voice when you adjust it that way (and vice versa). If you maxed it out I'm actually surprised you were getting headset audio. I'll have to make a note of that

[willow flame]

Right?

I kinda wish I did record the dummy copy input I made l; just to see what it was picking up 🤣

Xbox really could have better setting options

[past basin]

Console audio on a whole could have more audio options.

At least Xbox offers the ability to send game and party chat audio to both HDMI and headset at the same time (not not the other chats). None of the others can even do that

[willow flame]

I have it so when other people are speaking, Xbox is working to reduce 80% of the gameplay audio to pick up the speaking audio. On top of that, I have my chat mixer 1 away from being maxed out. And I’m still struggling to record other peoples audio with good volume

[past basin]

That does sound odd. Does the game you're playing have it's own audio volume you might be able to turn down instead?

[willow flame]

Unfortunately and strangely not ???

That’s probably the real culprit here

[crimson chasm]

Does anyone know if you can actually play games with the capture card only without using pass-through?

i mean because of the delay

[past basin]

Yes - the newest cards are like 30 ms delay. That's less than most TV's that aren't running in game mode, so it's prefectly playable for most things

Might be an issue for things like Rhythm games. But you're talking 2 frames at 60 Hz.

Older cards might be a bit longer, up to 60 or 80, but still playable in most cases, unless you go back to like the USB 2 cards

Exceptions to this are 4K60 S+, which was a standalone card first so has some extra delay, and 4K X when you're recording over MJPEG, as the compression adds a bit more delay

(in standard NV12 mode 4K X is around 30 ms though)

[crimson chasm]

which ones are the "newer" ones? And do you think playing stuff like mario kart online would be no issue?
I'm kind of scared and don't really know how much 30ms actually is.. I'm planning on playing on my "pc" with the elgato software rather than using pass through cause I don't want to switch monitor input settings all the time.. And also want to stream my game to my friends on discord

[past basin]

The newer ones are the ones still sold, generally. 4K X, 4K Pro, HD60 X.

LIke I said it works out to a two video frame delay (usuaully). You might not even notice it when looking for it

It's nothing like the really old cards that had like full second of delay

[bold sphinx]

It might be becuz I have my snowball plugged up and active on Obs with the chat link cable connected to my headset,controller and capture card with the audio source active too.

I’m not home right now so I can’t show you how it looks in OBS

[naive fable]

Well it seem that it work now, didnt freeze in several hours now, thanks :3

[mortal oasis]

It wont let me do any of the update nor settings If I cant get video signal in to the app idk why and reset defult + restart doesnt work too

[past basin]

What version of 4K capture utility do you have?

[past basin]

Glad to hear it!

[mortal oasis]

How do I check the version?

[past basin]

General tab in settings

[merry cliff]

anyone know how to fix screen tearing on my stream

[mortal oasis]

If u mean software version its 1.7.14

[past basin]

What refresh rate is your source? Most common cause of tearing is that you're using something like 144Hz that doesnt't divide cleanly into 60 for recording, resulting in a partial refresh causing tears every other frame.

[past basin]

Hm. That is the most recent. If the reset options didn't do anything, I'd try reinstalling the whole app at this point (and when you remove it rename the 4K Capture Utility folder in %appdata%\Elgato to something like 4KCaptureOLD, and reboot the PC before reinstalling - don't delete it in case you need to put it back).

If it still doesn't work past that, reach out to the support team thorugh the links in #official-tech-support so they can take a look and see what's going on with the app

[mortal oasis]

Can I plug 4K X to my mac and update and set edid mode from there and use it with pc, will it work that way?

[mortal oasis]

And yech it doesnt work, I checked in privacy settings and it seems like 4K capture utility didnt even request access to camera and microphone

[past basin]

Yeah, if it's stuck on One Moment Please, it's still trying to load up the card - it has access to some options on there you can't get at through OBS and the like, so it's getting stuck loading in that part. With any luck the support team will be able to see why and get it back in sync.

[mortal oasis]

My situation is exactly like this: https://www.reddit.com/r/elgato/s/RiFsHwpDej

[mortal oasis]

So, Can I plug 4K X to my mac and update and set edid mode from there and use it with pc, will it work that way?

[past basin]

If you've got the mac there, that's worth a shot

The Capture Device Utility on mac can change most settings that 4K Capture can too - and they stay saved on the card

[hazy token]

Ok?

[hazy token]

Just the recording I’m using laptop i 5

Sounds hella terrible

As well

[normal relic]

hey would anyone know why my obs stops picking up any audio from my hd60x when i plug in my headphones via the chatlink pro? i was orrigonally on streamlabs and this wasnt a issue

[past basin]

Is you HD60 X set to analog audio mode (has to be checked in 4K Capture Utility for PC, and Capture Device Utility for macOS). It's possible it's gotten reset. The card doesn't switch between HDMI and Analog automatically

[past basin]

Will take a look a this when I'm free, tied up on voice at the moment.

[faint bridge]

Need help connecting n64 to el gato.. I have a cable for my TV (I dont know what its called).. but its adapted to an HDMI

I have it hooked up and I can see the game on my monitor but dont see it at all on my game capture HD app or OBS app

[past basin]

What speicifc capture card do you have, and do you know what output resolution your converter has?

[past basin]

What on earth. Can you confirm the specs on that laptop, or if not, the full model tag from the bottom of it? (Usually next tot he sticker). Also which capture card are you using there again?

[merry cliff]

my source is 360hz

[past basin]

I don't think any of the cards support 360 Hz - so I'm assuming this is dual PC in a cloned setup right? Check the refresh rate on the virtual display of the capture card on the Gaming PC to see what refresh rate that's running at.

In cloned setups the refresh rate of the monitor and cpature card can be different and the GPU sorts it out

[merry cliff]

yea exactly

its cloned

dual pc

so im cooked?

virtual display on 60hzx

it says it can go up to 120hz but theres an asterisk

[past basin]

You probably don't want Dynamic refresh rate on here as that lets it change it on it's own. Assuming you're recording at 60, set it to 60 and turn off dynamic refresh and see if that helps.

[hazy token]

Elgato hd60x Lenovoi core 5

[past basin]

That's not the full spec - what's the model number on the bottom? Usually near the serial number

[hazy token]

Ahh ok

[hazy token]

@past basin

[past basin]

Ah - that's what I was afraid of. That laptop doesn't meet the requirements for HD60 X (https://help.elgato.com/hc/en-us/articles/5293623183501-Elgato-Game-Capture-HD60-X-System-Requirements) under 4K Capture Utility. It doesn't have a dedicated GPU for encoding, and the CPU is a U series, meaning it's aimed at power saving, not performance. It doesn't meet the official system requirements.

That said, it DOES have a Intel QuickSync encoder on the CPU. 4K Capture Utility may not play nice with that, but you may be able to get something out of it with a video capture app that can use QSV (QuickSync Video), such as OBS Studio. I can't promise anything, but I'd give the other app a shot - nothing to lose since you already have the card. You can grab that one from https://www.obsproject.com .

[mortal oasis]

Thats nice, I have tried recording 4k60fps on my 4070 ti but if i go pass p5 settings encoding cant take it idk why

[past basin]

Encoder overload I'm assuming?

[hazy token]

Thanks btw

[faint bridge]

I honestly dont know what converter I have.. I have the hd60s

[devout stirrup]

Issue with Elgato 4K60 Pro and OBS - Brief Signal Loss 😦

I have my graphics card connected to the Elgato 4K60 Pro in my streaming PC. My monitor is directly connected to the output port of the Elgato.

Occasionally, during gameplay, the Elgato briefly loses connection for less than a second. In OBS, the "No Signal" screen from the Elgato appears for a very short moment. This doesn’t happen very often, but it’s frequent enough to be noticeable.

Another issue is that this also happens almost every time I set a YouTube video or other content to fullscreen in the browser.

Has anyone experienced something similar or have any idea what might be causing this?

[dense linden]

I have an audio routing question -

IF I set my gaming pc to audio in through its STANDARD desktop audio, my HD60X doesn't get any of that feed.

If I set it to HD60X, my gaming pc loses all sound.

So I enable obs audio through direct sound.

1. everything sounds SUPER muddy. like audio doesnt come through right.

2. there's WILD delay between what I see on the gaming pc to what I hear.

I am running OBS 27.2.4, HD60X with 4K Capture utility, and I am routing all audio digitally, no analog audio utilities yet. (if anyone has recommendations lmk.)

[lone crypt]

I think there are probably two things going on here.
First, if 4k capture utility can’t copy the system audio to the capture card, you can route a copy of your system audio to capture card by going to the windows sound devices control panel > click the properties of your default device (where the game sound goes) > listen tab > and then set “listen to this device on” to your capture card.
This will make all sound coming to the default sound device repeat to the capture card also.
There will be some sync offset needed in OBS on the stream pc to delay the video to line up with the audio since this will incur some latency.

Then about things being muddy, if you don’t have this anymore after doing the first fix then forget it, but sounding muddy probably means windows is doing some voice isolation on that sound device, assuming it’s a mic or something.
In the same sound devices control panel there are tabs for things like enhancements, which is where you can disable those thing.

[dense linden]

I got the muddy part sorted out. W11 Is dumb as hell. It has some kind of audio enhancement that auto turns on in settings and completely chalks audio out.

I'll try your first advice tomorrow I'd love to have it duplicate haha

Thank you so much.

[lone crypt]

Yeah that's the one. It does serve to clean up noisy mics if you have some built-in laptop mic. But obviously when the system mistakes a capture card for a mic (because it's an audio input device) and tries to filter out everything it doesn't think is a voice...

[past basin]

If you're getting wild delay, you can also try to mute the HD60 X, and add it again as an audio input captured device. OBS sometimes does weird things with UVC cards when it tries to pull the audio through the video with DirectShow. Mutting it and adding the audio interface directly usually fixes that. This often fixes extreme delay, drift, and sometimes sample rate mismatch static sound.

This will likely have the same net result as jnTrack's suggestion, but keep it separate from your Desktop audio.

Also generally leave the HD60 X set as Capture Only, not DirectSound, and turn on the audio monitoring for it under the advanced sound settings under the edit menu, or the gear icon on the audio mixer. It should be set to Monitor and Output if yuou want to hear it.

[mortal oasis]

Preview stutter with 4k X in obs but not in recordings any fix?

[spark light]

can someone please give me a hand with my hd60S, it displays as a device in settings but won’t show up in any apps as a capture card

[past basin]

If you haven't already, try installing the latest standalone driver for the card from here https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers and then restart 4K Capture.

[past basin]

If the recording is still smooth, this is usually resource overload - OBS will reduce the framerate on preview to keep the recording smooth. You may have to turn down whatever encoding your using if it's overloading the GPU or CPU.

[scarlet glen]

So I really need help. Lately my capture card has been giving me black screens and idk why

[lone crypt]

Black screens —not “no signal”, right?
If it’s black screens I think that means it’s losing connection to the computer or the data speed could be too low.
Have you reseated all the connections?

[scarlet glen]

what do you mean reseated?

[lone crypt]

I mean pull them out and plug them back in to make sure the connections are good.

I think if it’s talking correctly to the computer but not getting an input signal, you’d see a gray “no signal” screen.
But just to be thorough, check HDCP on the source device, maybe that would be black instead of no signal.

[scarlet glen]

I already tried that. I feel like my capture card is going out of date. Its an HD60S

[past basin]

That has been End of Life for a few years, but should still work. What app are you using it with?

And what are you trying to capture?

[scarlet glen]

I'm using VLC to to view the games

I think its the usb cord but idk what other cord I can use that will work with it

[past basin]

Any USB 3.0 faster cord (5 Gbps+) with a USB plug should be fine

Also HD60 S is limited to 1080p60 so it might be worth checking that whatever you're capturing isn't going above that, as you'll get the same black screen if it does

[sweet hearth]

Hello everyone!!
I am using Game Capture Neo
on a macbook air M2
to record with OBS Studio
my Switch

in the recordings, the sound of the game works and is correctly recorded

But I am not able to hear the game while I am going through my macbook
I am using a headset with a micro and I want the sound to come through my mac and to go in my headset
but again I can't hear it, only once I listen to the OBS recording

please help
thanks!!

[lone crypt]

You can set your OBS capture card source to "monitor and output" in the advanced audio settings (right click on the obs mixer) and it will play the audio from that source back to your headphones. Be sure to select the headphones as the monitor device in OBS settings > audio

You're listening after the preview latency with that setup, but the only way to get around that would be to use the audio from the console's headphone jack, with a splitter that also sends it to the computer. The Capture neo doesn't have an analog input, so you'd need some audio interface to attached to the computer to receive that and add it to OBS as a separate audio source from the capture card.

[orchid kite]

Hi Folks! looking for some support if that's okay don't wanna sound too demanding

I have a HD60S (a bit old I know) trying to record switch gameplay. I have set up the output and input all correctly but I'm running into some issue

The USB 3 cable that powers/connect the capture card when connected to my laptop is perfect. I can see all the output on OBS and everything

but when I plug in the usb 3 port into my switch dock when I dont want to record stream. it causes the game image to be really dark and hard to see

I know I can just unplug the capture card whenever I don't want to use it but it's really a lot of faf to plug/unplug cables

[spark light]

i have downloaded all the ones needed and still no luck with it

[past basin]

Are there any errors on the card in Device Manager?

[past basin]

Also it's the HD60 S and not the HD60, right?

[past basin]

How dark are we talking? My first thought is it's tripping up the RGB range. If so you an try going into the Switch's TV settings and changing that setting

[orchid kite]

Just tried plugging in my ps5 and it's the same issue even with RGB settings on Limited and Full

I'm just going to try another one of my hdmi cables

so New HDMI still the same issue

[past basin]

And it only does this when using the Switch to power it for passthrough? Have anything else nearby you could power it with?

[orchid kite]

plugging it into the ps5 is the same issue

it looks like the passthrough needs usb type 3 but I'm not too sure

But I'm stumped. i swear on my old setup I did the exact same thing

[past basin]

Oh that's way darker than I expected

[orchid kite]

ignore my messy desk while I'm doing cable gymanstics haha

[past basin]

Huh, apparently the PS5 USB ports are different speeds

The back ones are USB 3.x 10 Gbps

But the top front one is USB 2

[orchid kite]

I've tried the passthrough on both just to be sure but it's doing it on both kind of usb ports

[past basin]

And it doesn't do this when plugged into the computer, even if the app isn't running?

[orchid kite]

nope not at all even with obs and Elgato4k closed

[past basin]

I'm stumped - never tried to power a HD60 S with something else, but I'd not have expected this. Haven't heard tell of it with the newer cards

Does the PC have any "Always On" USB ports you could use instead of the Switch or PS5?

[orchid kite]

So @past basin I solved it, thank you very much

Not sure if I solved it more like dumb Luck but I appreciate your input either way

I unplugged my whole setup and tried again to see what the culprit was

Turns out it was my HDMI audio splitter

Not sure what it does but switching it to 2 channel mode stopped the issues with the dark screen

Again no idea why I’m just thankful it’s working

[past basin]

Ah, good to know you sorted it out!

[spark light]

yes its then HD60S and no i have no errors in device manager it says its running smoothly

[past basin]

Does it show up in Device Manager twice, once under cameras and once under sound devices?

Camera related questions should go in #camera-prompter . What camera are you using there?

[spark light]

its not popping up in the camera no

[past basin]

Ah. It's likely stuck partway through driver install. Right click where it does show up, uninstall it, unplug it and reconnect it. It should try to reinstall the card then. If it's partly installed it won't install the missing camera component

[spark light]

do i delete the drivers when uninstalling it?

[past basin]

Shoudl be fine without doing that

We just need to trigger the PC to reapply them.

[spark light]

i uninstalled it and unplugged it and replugged back in

[past basin]

Give it 30 sec to a minute and check if it shows up under cameras

If it does, restart 4K Capture

[spark light]

it isnt coming up under cameras still

it is in the sound video and games tho

[past basin]

What happens if you move it to another port? Any change?

[spark light]

nothing, all 3 ports

[past basin]

Does it show up in any other app like Windows Camera, OBS, etc?

[spark light]

no it doesnt show up on any of them

thats what i see there

[past basin]

What. Why is it saying HD60 not HD60 S. Uninstall it, delete the driver when it asks, disconnect it, then reboot the computer and reinstall the HD60 S driver to be safe before reconnecting it.

[spark light]

do i delete the 4k capture aswell?

do i just need to download the game capture hd60 s external?

now its coming up with this

[past basin]

You should be fine with the HD60 S driver from the site before, yes

[spark light]

i downloaded that and now thats popping up

and still nothing in camera

[past basin]

You disconnected and reconnected it after installing that driver?

[spark light]

yes

flashed white twice

[past basin]

Then yes, try reinstalling 4K Capture Utility

Flash white is good but just means the card successfully powered on.

[spark light]

okay ill try that now

[snow pasture]

Hello, I’m having an issue and I’m not sure if my hd60x or obs is tweaking. Everything works fine when I’m in the us, but when I travel to Mexico, I can’t see my gameplay on obs. Can anyone help?

[spark light]

does it matter if its plugged in or not when installing it all?

[past basin]

Ideally install it while it's unplugged unless the app asks you to connect it

[spark light]

redownloaded it, this is the correct driver im meant to be downloading right?

[past basin]

For HD60 S yes. Though the 4K Capture Utility should be installing a copy too

[spark light]

ive installed both of those now

and plugged back in

its saying the same thing, error code 28

[past basin]

Can I get a pic of the top and bottom of that card? Something is off there

[spark light]

of the capture card?

[past basin]

Yeah

[spark light]

that what you mean?

[past basin]

Yes - the top says HD60 S but the model number on the bottom is for HD60. I've never seen that before. Try the HD60 Driver instead

[fading latch]

whats the difference between the HD60 and the HD60S?

[spark light]

i downloaded that and now its in sound video and game controllers again

but not in cameras

[past basin]

That's fine - is this a used or refurbised card by any chance?