capture-cards

[past basin]

Any signs of damage to or dirt on the PS5 HDMI connector pins?

(havee to step out there a bit shortly, will be back in like a half hour)

[calm sierra]

when i plugged the ps5 directly into the monitor and booted up safe mode, there was no signal. when its plugged into the splitter, there's a menu that comes up. i've looked at resetting the video output settings, but i'm only able to access the same level of control as going into the settings menu normally. i have clips and videos im hoping to keep (fun game nights with the friends) so i dont wanna hit "Reset" or "Restore" in fear of losing them. Also, the connector pins look fine, from what i can see. there's no dust or dirt in the ports or plug, and i dont see any signs of damage

Elgato did reach out to me via email, asking about updates. the day i tried this, i turned on my playstation to see it was already installing a system software update, so i let it go, like i always do. when i plugged in the ps5 into the capture card, and saw there was no signal, i went to "4K Capture Utility" and THAT needed an update as well

[past basin]

When the PS5 is conneected to the capture card and booted into safe mode if you get any signal?

[calm sierra]

no

[past basin]

See that doesn't make sense to me - in safe mode it runs 1080p60 at the highest like your switch 😐

Why is it seeing the switch and not the PS5. Were they tested with the same HDMI cable?

[calm sierra]

right tho?!?!?!?! and my monitor cant go any higher than 1080p

same cable, same replacement cables, same switched ports

[past basin]

Actaully - if you go into 4K Capture Utility under the settings for device tab, what's the Input EDID mode set to at the moment?

[calm sierra]

hell, i even plugged it into my HP monitor, which the only difference would be the HP has 75 Hz

[calm sierra]

Input EDID is set to Display

[past basin]

Set that to Internal, and connect the PS5 directly to the card and see what happens. (Bottom box should be set to Default for this ttest)

Merged may work too

But test Internal first

[calm sierra]

should i leave EDID (Internal) at 1080p?

[past basin]

No set that to default for now

[calm sierra]

still nothing

[past basin]

Try disconnecting the HDMI cable and reconnecting it again to force mode redetection

On top of that, what firmware version is on your HD60 S+ on that device tab?

[calm sierra]

these are my default settings

[past basin]

If you close the settings, then hold CTRL and reopen them do you see an update firmware button?

[calm sierra]

YES!!!!!

[past basin]

Run that see if it actaully has an update (your card revision may be different than mine but I'd like to rule that out)

[calm sierra]

so, i ran the update, but it said it failed. its asking to restart device and try again. is that restarting the computer, or replugging in the capture card?

[past basin]

Honestly I'd do both to be safe. Also disconnect HDMI connections to the card to be safe

[calm sierra]

alright. fingers crossed

now it says i have the latest firmware

[past basin]

Did it update to 22.02.24?

[calm sierra]

yeah

no signal...

[past basin]

That's fine. Set the EDID (Internal) to 1080p now

We'll tell it to tell the PS5 that only 1080p is available

[calm sierra]

still nothing...

[past basin]

Cheeck that HDR, VRR and 120Hz mode are ooff on the PS5 still. We want to be sure none of that got reset to on while troubleshooting

[calm sierra]

all that's still off. when i try to click on them, i get a prompt that my TV doesnt support HDR, VRR, or 120 Hz output

i think playstation just rendered my monitor obsolete

[past basin]

Huh. So it's detecting it can't run those. . . .

Is the PS5 reesolution automatic or manually set to 1080p?

[calm sierra]

it wont let me set it to anything else cuz my monitor cant go higher than 1920x1080

[past basin]

So it's set manually though and isn't set on automatic right?

[calm sierra]

yeah, manually set to 1080p. my only other options are 720p and 1080i

[past basin]

hm.

I'm drawing a blank. Card works sincee it works with the switch. Does the switch work with that other monitor?

[calm sierra]

yeah

switch is completely fine

[past basin]

Happen to have an external hard drive you can back those clips up onto? It might be time to try the reset on the PS5 😐

Actaully

Are there any lights on, on the card while the it is connected and the capture utility is open?

And the ps5 is on?

[calm sierra]

no, it doesnt light up when i plug in the ps5

[past basin]

Hm. Was honestly hoping it would go red indicating it thinks the signal is bad

That would at least give some idea what's going on

[calm sierra]

idk, i think playstation rolled out some system update relation to their output resolutions, and i dont think my monitor made the cut, and the only reason why it works with my splitter is because it might have some 4k passthrough

[past basin]

It takes 4K in and downscales to 1080p?

[calm sierra]

i think so. its got a 4k sticker on it, but when i bought it, it said 1080p, and the employee said it doesnt deal with any 4k cuz of power restraints, cuz i bought it when i had my 4, and 4k wasnt accessible for me then either

yeah, i just found my hmdi switch (not splitter apparently) on amazon, and in big bold letters it says 4K 60Hz and HDR Pass-Through

https://tenor.com/view/picard-facepalm-oh-no-oh-hell-no-no-gif-10723914200679373178

[past basin]

Ah, t hat's not downscalling though, just the highest it supports

I got nothing at the moment - the fact the PS5 isn't working direct to monitor but the switch wortks with both thigns is absolutely throwing me

The fact it's on direct connection without the swtich and still not cooperating is bizarre

But it all looks like the PS5 is the hiccup heere

I'm terrified to update mine now - it hasn't been on in a week

[calm sierra]

i dont think playstation's supporting 1080p monitors anymore. like 1080p QUALITY is fine, but the monitors now probably need to go higher than that

which also sucks cuz i plugged it into my wife's ps5, which is hooked up to a 4k tv, and the tv said the output is unsupported by the device

[past basin]

They wouldn't drop 1080p like that, at least not unless they bugged the update

1080p is still more common than 4K

[calm sierra]

true, but what if they're "requiring" VRR and HDR to use "certain features"

idk lmao i gotta come up with some reason as to why this worked for years, yet one update and now i cant do anything lol

"outdated hardware" possibly?!?!?!

i think im just gonna try to get the HD60X and a new monitor

[past basin]

Do you get signal if you try it with another app like OBS?

[calm sierra]

nothing in obs

[past basin]

I'll check my own PS5 when I'm back to the house. Will take a while to switch over since I'm using my HD60 S+ for a camera at the moment

[calm sierra]

here's hoping it works for you

for added context, im still using the ps5's original hdmi cable and the original HD60 S+ type C to USB cable

i know switching hdmi cables is a common thing, but i've also been told to "keep original hardware together"

[torn crown]

Elgato HD60X:
OBS/Elgato Software:
Windows 11
Console: not relevant
Question/Issue: My Capture Card just blinks red and dosent show any hdmi output. Ive tried many different cables. can anyone please help me?

[warped ledge]

are you using the offical elgato cables?

[torn crown]

I tried the Stream deck one, didnt work

[warped ledge]

the HD60X comes with it own cable, please use that one.

[torn crown]

I dont have that one anymore

[warped ledge]

the cable can be replaced. https://www.elgato.com/us/en/s/spare-parts?category=multi-mount

[torn crown]

So youre telling me I NEED the Elgatoo Cable?

[warped ledge]

one that matches that speed yes.

[torn crown]

So i need the usb 3.0 type c one right?

[warped ledge]

correct.

[torn crown]

Do you know how long the delivery takes?

[warped ledge]

as for the cable no, but usually most business except amazon ship out pretty quickly. the standard is like 7-10 business days

sometimes it comes sooner

[torn crown]

Can I get that cable on Amazon?

[warped ledge]

but you can use amazon to see if there is one that matches the spec requirements and that should help.

[warped ledge]

maybe it depnds if they sell it.

[torn crown]

Do you maybe have a link for me?

[warped ledge]

I can't post external links like that. However, you can read the requirements and then look for that on amazon.

[torn crown]

Can you send me a Direct Message?

[warped ledge]

I don't usually do DM's here, unless I have to hop on a VC for helping hands on via trouble shooting.

[past basin]

It just has to be a 5 Gbps or faster cable ot match the spec Vic is referring to. USB-C to C to USB-C to A. Look for either a speed listing, or USB 3.0, 3.1, 3.2 or up on the label. Half the time if you toss HD60 X cable into Amazon it'll toss up a match.

Also in regards to the original post, what you're trying to capture is relevant as it affects available output formats and options, and things like HDCP that may need to be turned off. For example on something like a PS4 or PS5 HDCP is on by default and needs to be turned off - it'll cause the capture card to be unable to pass a signal and blink red. As will trying to pass an out of spec signal like 4K120 or having a splitter between something and the capture card as they mess with mode sync. I'd check the cable first since there wasn't much info provided, but blinking red light can also indicate incompatible signal or HDCP.

[torn crown]

I found the Original one and it still dosent work...

[warped ledge]

are you using a 3.0 port on your pc?

[torn crown]

Those are the blue ones right?

then yes

i also tried every single port

[warped ledge]

to make sure your in Windows Suspend USB is off? Also, make sure nothing else is plugged into the USB 3.0 port next too it so it maximizes the power bandwidth.

[torn crown]

What do you mean with "Windows Suspend USB" ?

[torn crown]

It was deactivated all along

[warped ledge]

that's good, are your BIOS & Drivers updated from the MOBO manufacturer?

[torn crown]

Uhh I dont know?

can i look somewhere or something

[warped ledge]

yeah on their website usually a support page.

[torn crown]

Wait whats the MOBO Manufacturer?

[warped ledge]

your motherboard manufacturer

[torn crown]

Oh yeah thats up to date

[warped ledge]

any pending windows update?

[torn crown]

Im up to date

gosh why cant things just work

[warped ledge]

if everything is up to date, and you have used all the og cables, and usb suspended, then I'm not sure why else it woulnd' tbe working. what are you capturing?

or trying to capture

[torn crown]

Im trying to capture my iPhone

[warped ledge]

do you have the adapter that matches the required specs for output & passthrough?

[warped ledge]

@past basin I'm hopping off for the day.

[torn crown]

Yes ofc

[past basin]

Sounds good - I'm in and out as I've got a ton of errands before the holiday myself. Take it easy!

[warped ledge]

you too!

[past basin]

Okay lets rule out the USB entirely. If you run USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) choose the card on the left hand side, you should see a summary section with 3 speeds on the right hand side. Are they all SuperSpeed or higher? As I said above there are other issues like HDMI signal problems that can also generate the blinking red light so I'd likee to make sure your card is connecting at the right speed. If it's not this can also tell us where the issue is

[torn crown]

So its gets connected

gosh this looks complicated

Does that look good?

[past basin]

It does not, no. This indicates the Port is a USB 3.0 capable port, the capture ccard is too - but sommething in interfering with your connection

[torn crown]

Oh

[past basin]

Most of the time this is the cable, eg, if you substitute out the cable with a "charging" cable that only runs USB 2.0. But USB hubs, and things like USB-A to C adapters can do it too

As can damage to the cables or dirt in your USB ports

High-Speed is USB 2.0. Full Speed or Low Speed is USB 1.x. So we need to see SuperSpeed there indicating USB 3.0 (5 Gbps) or faster

[torn crown]

So I just changed the cable and now it says this;

[past basin]

USB 2.1 can indicate a 3.0 device in 2.0 mode (since there's no actual USB 2.1, they sometimes note it that way)

Eg if you have it in a USB 3.0 port or hub, but the cable is causing the connection to drop speed, there's a duplicate "ghost" hub for the same physical ports when running in 2.0 mode

[torn crown]

Now I connected it into another Port

[past basin]

Okay, well we know the port and device show Superspeed, so it still looks like the cable. Is the one you're using rated for 5 Gbps? You'd probably have to check the packaging. Most are only rated for USB 2.0 (480 Mbps) these days, even if they have Type-C connectors because not many things need 3.0 speeds.

[torn crown]

Thats weird, my cable says "Elgato" on it.. Is it possible that im using the Stream Deck one?

[past basin]

Also make sure the cable is 3m or less - going over that can also drop you to 2.0 speeds if it's not a specialty active cable.

It could be - Stream Deck cables are usually L shaped a the end.

It's possible it also has internal damage, or dirty pins

Does it have a Blue plastic insert at the USB-A end of the cable?

or a black one?

[torn crown]

Oh its L Shaped at the end

and it has a black end

[past basin]

Ah, yeah, that'd be the Stream Deck cable then, it sounds like. Those only run on 2.0

So I'm guessing the right cable is probably on your Stream Deck?

[torn crown]

Bro I have so many Cables and youre telling me none of them support 3.0?

thats crazy

[past basin]

Look for one with a blue plastic intert

*insert

But yeah - most cables these days are still 2.0

Not many things need 5 Gbps of speed

So things like mice, audio gear, keyboards, Stream Deck, game controllers all tend to use USB 2.0

Even most phone cables care mostly about charging over speed

[torn crown]

omg

i found one

now its just white

[past basin]

nice!

[torn crown]

Thank you so so much

[past basin]

Okay, white indicates power but no signal

No problem - hopefully you've just got to hook up whatever you're capturing there now and turn it on

[torn crown]

Thank you so much

[past basin]

No problem!

If you're capturing an iPhone for gamming, you may also want to disable "Dim Flashing Lights" in the accessibility settings btw, if you start noticing odd behaviour when the game is flashing something on screen. That comes up occasionally so figured I should mention it

Since it'll make the captured video look a bit odd during anything that flashes on screen

I've got to step out there a bit now, but good luck with it! I'll be checking back occasionally if anything else pops up

[tough wren]

has anyone ever seen this sort of things before? Trying to set up my 4k Pro Mk. 2 and this is what i'm getting atm

[deep salmon]

Hey guys, i have the hd60X with my ps5, but i wont get a picture on my 4K capture utility. Look at the Video. The programm doesnt work, what should i do? It freezes and Shows me a green screen

I installed it twice but wont help

[warped ledge]

is HDCP turned off? did you try turning off vrr?

[warped ledge]

wow that glitching is bad, console or pc?

[tough wren]

pc

[deep salmon]

Yeah, thats Not the Problem

[warped ledge]

I understand the green, but I'm making all things are setup

[warped ledge]

the next thing, check your EDID, try display or internal.

[warped ledge]

next question did you install the drivers for the card?

[deep salmon]

I did edid internal with 1440p now the utility App wont freeze, but i get a gray screen

[warped ledge]

I wouldn't mess with the resolution until we get a picture please put that on default for now.

[deep salmon]

I only get the picture in the First seconds when i turn on the ps5 but then it goes green immeadeatly

But i get the Sound

[tribal reef]

is there a fix yet on the SC07010.x64.sys DRIVER_IRQL_NOT_LESS_OR_EQUAL Blue Screens?? it's ben an issue for months and it's still happening.

it's crashing my pc randomly, regardless of if I'm using the capture card or not, and due to it's spontaneous nature, I risk losing data on anything I have open

[warped ledge]

try reinstalling the drivers. and reboot.

[warped ledge]

for something like this, is the bios setup to allow the correct power bandwidth? which card?

[warped ledge]

are you duplicating? also, what is the refresh rate?

[tribal reef]

I'm pretty sure I've already set up my bios there, although the error isn't a power thing as the capture card works without issues nor crashes while i'm using it. it's just when I'm using my pc for other things, I get random blue screens tied to that driver, which belongs to an Elgato service and my capture card being the ONLY elgato device I own, it has to be somewhere there. In addition to answer your second question, it is a 4k60 Pro Mk.2.

[tough wren]

Duplicating and refresh rate sits at 144hz

Initially when I first set it all up the monitor was locked to 60hz but it was still flickering, would that have anything to do with it?

[warped ledge]

I’ll have to check a few things unless @past basin hops on.

[warped ledge]

while it's not a common issue the advise was to do this with #official-tech-support

[past basin]

Did you also try the latest standalone driver from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers instead of just the one that comes with the 4K Capture Utility service? For BSOD's though I usually recommend checking with #official-tech-support and opening a ticket. They might have you do something like run the Elgato Windows Reporter so they can take a look and see what's crashing. Beyond that making sure the slow you're using has the full x4 PCIe lanes of bandwidth, and that in the settings under the device tab the card has the la\test firmware updates are a good idea to make sure the firmware version matches with the drivers.

[past basin]

Usually when I see that flicking I think the same as Vic, that there's a VRR tech enabled at the source. This is a dual PC setup? Do you get this in all games? If not try disabling G-Sync or Freesync, especially if you game in fullscreen instead of borderless. My next guess would be an impaired HDMI cable which is affecting timing (or a older HDMI cable like a 1.4 that you're trying to pass too much data through at once). If either od those aree on you also need to make sure the capture card's firmware is updated. The card supports VRR (between 48-120 Hz), but only if you have the latest firmware - see https://help.elgato.com/hc/en-us/articles/6096995750413-Elgato-Game-Capture-4K60-Pro-MK-2-Firmware-Update

Also is there a monitor in the HDMI out from the card for passthrough, and if so does that also get the flickering?

[tough wren]

In terms of the hdmi cable I’m pretty sure one of them could be an old one, so there’s every chance it’s that one causing the trouble

[past basin]

If you set the EDID to 1440p, somethign didn't switch over right because the card is getting a 1080p signal there. IF you're capturing a PS5 make sure to run the 1440p screen test or it may default bacck to 1080p. Otherwise restart the PC so the capture app fully resets. Aside from that since this is a PS5, make sure the HDCP option didn't get turned back on in your PS5 video settings during a system update.

[past basin]

Could be - If it's say a 1.4 I would have expeceteed it to run smooth at 1080p 60, but maybe start hitting issues as you go above that.

[tough wren]

Might look into buying one of the elgato hdmi cables if I have to. I initially got the capture card as part of the pc I ordered via pcspecialist and I don’t remember there being any specific hdmi cable that came from that

[past basin]

If it's a 4K60 Pro mk2 or HD60 X, any HDMI 2.0 cable (18 Gbps / 4K60) should do really. Especially since we're not 100% sure that's the issue here (I've lost track of who had what card here for a moment sorry).
The card would have come with one cable in the box though iirc, spares are also available at https://www.elgato.com/spare-parts if you did want the official one.

HDMI 2.1 cables will work too

[tough wren]

Gotcha, I’ll look further into my setup in the morning and see what I’ve got

[past basin]

np problem, good luck with it!

[tough wren]

Okay I think it was the hdmi cable that I thought it was, running tests which are going considerably better and about to test it on the game I make videos on

Nope nevermind it’s still flickering 😭

[past basin]

hm, it looked like it was better but then issue came back? that HDMI cable isn't running right next to something that puts out a lot of electrical noise like a PC Power supply or anything is it?

[tough wren]

nah the power supply's on the floor on the other side of the desk, closest thing to the monitor in terms of power is the power brick for my fanatec wheel and pedals but they're not anywehre near each other

[past basin]

Not likely interference then.

Do you have anything else you can test a capture with - a console, camera, etc so we can see if it's an issue with the signal from the other PC or not?

[tough wren]

for the most part it's fine when i record when i'm not playing a game but once i start one up on steam it starts again, one thing I did do is go back to my original pcspecialist order and i noticed i didnt get any hdmi cables with that so chances are i've been using cables from this box we've got up in the attic and who knows how old those are

its just the one pc im afraid

am i about to look stupid for trying to use a capture card that rly should be for dual pc's?

[past basin]

Wait this is a single PC? No console aor anything?

[tough wren]

yerp

[past basin]

I mean you can do that, but there's no performance benefit over using something like OBS's software capture on a single PC setup

Since the card still passes the video encoding on to your CPU or GPU

It can be useful for working around some anti cheat systems that mess with software capture, but otherwise there's not much benefit to it

[tough wren]

i've always used OBS but in recent months its been causing me trouble so last week i thought i'd set up the capture card and see

[past basin]

What kind of issues was OBS getting? I wonder if it's related

[tough wren]

just constant freezes and that sort of thing, i'd look up fixes and they'd work temporarily but after a while the issues would rear their head again

[past basin]

hm

Was it OBS itself that was freezing or the video feed?

[tough wren]

the footage

[past basin]

Does the flickering you're seeing in the recordings also show up on the preview screen when you're capturing?

[tough wren]

i dont believe so no

[past basin]

I wonder if this is a video encoder problem. There's a awy to test that though - what app are you using righ tnow? 4K Capture, OBS or something else?

[tough wren]

i was using the capture card thru OBS, 4K capture was being a ballache sound-wise

[past basin]

Fair enough. If you switch your encoder over to the X264 software based encoder in the OBS settings, it'll use the CPU to encoder instead of the GPU encoder. If you do a test reccording that way does it get the same flicker?

[tough wren]

let me see

yep still the same

[past basin]

Okay we can rule out GPU encoder then if it still happens with software encoding.

When you're gaming do you use fullscreen or borderless windowed, and does changing that option affect it?

[tough wren]

i normally use borderless windowed, i'll change it to fullscreen

same thing there too

[past basin]

If you do into the settings for 4k Capture Utility and check the device tab what firmware and MCU version are listed there?

[tough wren]

Firmware version 19.08.08 and MCU 22.06.09

i updated that the other night so that should be correct

[past basin]

Yeah that's current, and adds VRR support.
Is there a monitor int hte HDMI out of the card or is this hooked up in a cloned display setup?

[tough wren]

cloned display as far as im aware

[past basin]

I'm drawing a blank. The kinds of flicker where you're seeing part of the video just shift to the side or top/bottom with the next frame showing looks like some sort of HDMI timing issue, eg VRR problems, but I'm not seeing anything that would confirm what's causing them so far. You've already swapped out the cable and that firmware should support VRR.
Only other thing that comes to mind is either the card has an issue, in which case you should contact #official-tech-support to take a look, or the GPU has an issue or driver problem and isn't outputting the HDMI correctly. If you hook another monitor into tht HDMI out port the card is currently connected to, does the video going to the monitor look right?

[tough wren]

from what im looking at, im working with an RTX 3070, which has just the one hdmi port and three displayports, one of which im using for one of the monitors

So i'm sensing that could be part of the reason why this whole thing is falling down but i obviously could be wrong

[past basin]

Yeah, you'd probably have to remove the card and use the HDDMI port on the monitor to test the port

[hexed linden]

Hi

[waxen eagle]

@olive birch not the discord for that.

[uneven compass]

any hunch on why my windows audio service keeps disabling itself ?

[past basin]

Nada, seems like it might have been related to a Windows update and some Realtek drivers when I was seeing some posts on it the other day. That's the one where your camera is causing the audio service to shut off right?

[raven sonnet]

hey all having some issues with the hd60 x as its not showing working with obs, it shows it as a device but no audio or sound is coming to obs. it is passing through though becuase i can see it on my other monitor and i cannot see it in the elgato app

[past basin]

Is that supposed to be no video or sound?
The card isn't open in any other apps at the moment is it? Does it work with other apps like the 4K Capture Utility?

[jovial pollen]

hi guys

i have game capture

tho

im on mac

and how do i open the sowftwarre for it

and when i open in obs

it says no signal

tho its arealdy connectied

anyone can help me

?

[lone crypt]

Could you be more detailed in describing your problem? We need Details about your setup and device and computer.
I realize there may be a language barrier, but we can’t help if we don’t understand so, it’s very important to be clear and detailed.

[jovial pollen]

ok

so

im on macbook pro

and im trying to download a swoftware to clip in my game capture

not clip liek record

tho idk how to

is tehre specific sowftware for the game capture device?

[jovial pollen]

.

[lone crypt]

I’m sorry,
I’m still not able to understand what problem you’re asking about.
Are you an English speaker?

[jovial pollen]

yea

can we vc perhaps?

i can maybe explain better?

[jovial pollen]

can we vc?

in dms

[lone crypt]

Sorry, I’m only available in this help channel.

[jovial pollen]

ok

@lone crypt

i bought game capture

i just bought

and im in macbook pro

ok?

so basically idk how to record with and stuff

can u tell me how can i?

[lone crypt]

The device: do you mean game capture neo?

“how to record with and stuff” what does “and stuff” mean in this sentence? What app are you using to record? Are you recording a game? A console?

[jovial pollen]

yea

im using macbook pro

and i want to know how to reacord

[lone crypt]

Google game capture Neo setup
Elgato’s page for getting started and the user manual is the first hit.

https://www.elgato.com/us/en/s/user-manual/game-capture-neo

[jovial pollen]

@lone crypt ty

tho there is one problme

u see

i want this sowftware where u can edit ur recordings and etc

tho what it gives me is this

this is what opens

[lone crypt]

Editing is different from capturing.
If you want to edit videos there are many options but none of them are supported here in Elgato discord.
I use DaVinci resolve for video production, which has a very good free version with basically anything you will need.

[jovial pollen]

no i got t

tho

there is one problem

where can i record from

can u like tell me 1 sowftware where i can record from

[lone crypt]

This app is the recording app from elgeto.
You already found it.

Or you can use OBS which can record as well as combine multiple devices into scenes and broadcast. (Which is also explained on the page you already found)

[jovial pollen]

ok

but how can i recvord

it doesnt record

there is no button to record

[lone crypt]

Ok I’ve never used it.
I use OBS.

Try OBS. You can google for an OBS first time setup tutorial. But just to set up your capture card to record, just open it and add a video capture source. Select your capture card from the list of devices.

[jovial pollen]

i cant do obs

doesnt work

it says no signal

everytime

[lone crypt]

See so, this is what I was asking about.
So you did try OBS but you’re having an issue?
Do you have any other apps open? The capture card will only work in one app at a time. If capture utility is running you might have to select that as your source in OBS.

[jovial pollen]

yea

ok one sec lemme try

wait

my discord should be closed to or hwat/

[lone crypt]

Anything that is currently trying to use the capture card. You could select it as a source for discord streaming or camera, but unless you have that streaming in discord it shouldn’t access the camera.

[jovial pollen]

see @lone crypt

[lone crypt]

What are those screen shot sources? They are above the capture card; are they hiding it?

[jovial pollen]

wdym

its just lunar client

minecraft

[lone crypt]

You have two media sources in OBS that are above the capture card, so they might be covering it up.

You can remove those sources or click the eye icon on them to hide them.

If the capture card is showing “no signal” then it’s working in OBS, but the card isn’t receiving a signal from whatever you have plugged in.

[jovial pollen]

still same

i genuinly dont know what to do

[lone crypt]

Since OBS sees the “no sognal” image then it’s working. I suspect that whatever you have connected to the capture card isn’t sending a signal, or is sending an incompatible one.

Check that device and the cable. Make sure it’s working on its own, and then also make sure it’s sending a video format that the game capture neo can use.
(Refer to the manual)

[jovial pollen]

wdym

check

if its wroking it is working

there light turning on and off

and wdym if its send video format

like

idk what u mena

the cable is working

game capture is turning white

[lone crypt]

I mean connect the device to a tv or something to see that a signal is coming from the device.

Came capture neo says it has no signal.
So make sure your console or whatever is connected to it is sending a signal and that it’s a format that game capture Neo can use.
Compatible formats will be listed in the game capture neo manual linked earlier.

[jovial pollen]

ok

ill do that

tho can u pelase speaj english more less academic so i can understand you better?

ok i

i tried

how do ik it signaled or not

[lone crypt]

Speaking less clearly and/or using less precise words will make it easier to misunderstand me, leading to more confusion.

[jovial pollen]

ok

so im back

i couldnt turn i

t

on

ok

canu. just tell me any other software

other than obs?

[lone crypt]

No.
And I don’t think OBS is your issue anyway, since the device shows “no signal” that means it working in OBS, but it’s not receiving a signal from your console connected to it.
Any other app would show the same thing.

[sour marten]

im gonna hit you guys with a stupid question, hopefully someone can help me

if i use OBS with the capture card, which one actually records? ive watched this video but im still confused on which does the actual recordings https://www.youtube.com/watch?v=nYyl3oh0fn0

[steady sorrel]

obs is the software you record with, the cap card just captures and transfers the video/audio signal to your pc

once you have obs setup and the source (cap card) added in the software you can use obs to stream and or record

[sour marten]

so then the capture card doesnt actually record anything?

[steady sorrel]

No it just processes the signal from your console. A digital recording can be made on your PC with elgatos game capture software or software like obs.

The cap card just gives you the ability to input the video/audio from your console to your PC

[sour marten]

so let me ask this, if i run the cable from my gpu into the capture card then from the capture card to my monitor, then can i use the capture card to record my pc gameplay?

[steady sorrel]

If youre playing a game on PC you should be able to record your gameplay with OBS without the need for a capture card to my knowledge, depending on your PC specs

[sour marten]

well, i run a 1660TI but im always getting the encoder overloading error

[lone crypt]

Yeah you gain nothing by going out to the capture card.
Your 1660ti can encode your gameplay just fine and it does the encoding in both cases

If you’re overloading the encoder on the GPU you just need to reduce your resolution, frame rate, or quality setting in OBS.
The nvenc encoder is still doing the work, though

[steady sorrel]

I can see the logic in doing it how you suggested Computerguy but yea I'm not sure it would benefit you as Jn is saying

[sour marten]

this is how my OBS is set but im not sure why it still over loads

[steady sorrel]

probably .mkv

[sour marten]

but thats what people say it should be on, what would you set it too?

[lone crypt]

I have a 1660 super in my streaming computer, which has the same nvenc chip as your ti.

I’m able to encode 1080p60 at 15000kbps upscaled to 1440p for youtube, and a copy of that at 6000kbps for twitch, and also record the youtube stream to disk and the encoder isn’t even 50% utilized.

What are you encoding at to overload that?

Looks like you’re trying to encode lossless?

[sour marten]

@lone crypt idk, this is what my recording settings are

[lone crypt]

Hmm can you show more of this screen? I feel like there are more settings on mine

Oh this might be simple mode

[lone crypt]

Change recording quality

[sour marten]

too what?

[lone crypt]

What are the options?

I’ll go look at mine

[lone crypt]

Try high.
I have different options since I don’t use simple.
But lowering that should give you some room.
I

If you open task manager and look at the performance tab while recording you can see the utilization of the video encode chip.

[sour marten]

thats what was overloading the encoder, i tried the one i have selected now and it still overloads the encoder

[lone crypt]

High is lower than lossless.
Lower down the list is increasing quality

[sour marten]

let me see your output settings

[lone crypt]

Resolution and frame rate matters, too

[sour marten]

its legit just 1080p gaming, i test GPUs at low, medium and high settings on my YT channel so framerates are gonna get high

unless i lock my fps cap

[lone crypt]

And for streaming I rescale the canvas to 1440p for youtube, which this GPU is fine with.
But I don’t do that for recording since I rescale that in editing so this saves file size.

[sour marten]

i dont plan to stream, just record

your also being more helpful then the people in the OBS discord lol

[lone crypt]

So for streaming you should select CBR for rate control.
And set bitrate to 15000 for YouTube. 6000 for twitch.

Streaming needs constant bitrate.
I haven’t been streaming lately so I switched it. But you should use constant bit rate.

[steady sorrel]

He isnt using it for streaming Jn

I think he wants it to be setup more along the lines of what you have

[sour marten]

yeah, i do GPU testing over on YT where i compare the GPU in question to the games i play with different settings

[lone crypt]

Oh I read that backwards. Haha

[knotty thunder]

how do you set up 3 monitors with the capture card? If you duplicate 1+3, then the mouse doesn't move to monitor 2. 1 and 2 are connected to the gaming pc, and 3 is on the stream pc.

[lone crypt]

Gotcha. Yeah my thinking is constant quality is better for recording, these days

So yeah, those settings should be fine with some headroom on 1660ti nvenc

[sour marten]

i swear the HD60 Pro could record

[steady sorrel]

Are you trying to use a built in encoder on the cap card @sour marten ?

[sour marten]

yeah, id rather the gpu only works for the gaming and have a capture card to record it

[steady sorrel]

It seems you may HAVE to use elgatos Game Capture software to take advantage of the built in encoder

https://www.reddit.com/r/ElgatoGaming/comments/86r00a/elgato_hd60_pro_onboard_encoder/

[sour marten]

thats what i was trying to ask, if the HD60 Pro can record the gameplay

[steady sorrel]

sorry if I misunderstood in the beginning

[lone crypt]

Oh man, me too.

[sour marten]

you guys are ok, i may not have said it in the way i was meaning too

so the HD60 Pro, can record my pc gameplay though?

[lone crypt]

I don’t know.
I got excited about a question I could answer about encoding quality on a GPU I have used.
Haha!
I don’t have a pcie capture card

[sour marten]

well, i got 3 GPUs right now lol

[steady sorrel]

You should be able to use the built in encoder on the HD60 Pro via Game Capture software to record but I think its intended for console use or maybe a 2 PC setup, I'm not certain you can loop your system back into itself and record or not...

its worth a try, but you'll need to try using game capture and see what your gpu is doing while recording as Jn has suggested.

[sour marten]

using the game capture software would be ok, id rather offload the encoding of recordings to the capture card and not the gpu

@steady sorrel you been here almost 4 years, im kinda surprised no one else has come around to ask this stuff lol

[steady sorrel]

gotcha, honestly they may have and I just missed it, also I'm not a cap card guru by any means, just trying to help troubleshoot your situation as best I can 😅

[sour marten]

yeah, because i figured that Elgato wouldnt make a capture card and it only does passthrough

good thing i was testing out recordings and stuff way ahead before i needed to start uploading to YT lol

[lone crypt]

Well, the GPU encoder is dedicated silicon, so there isn’t game (3d engine) performance hit for using it.
There may be a small hit to rendering the scene in OBS if that’s on the same computer.
But there is no performance hit to using the nvenc encoder.

I guess it’s… possible… that if the GPU was right against its thermal limit, it might change something to have a slight bit more heat…
But anyway, thinking about why capture card encoders aren’t more ubiquitous. The usb captures don’t have them at all.

[sour marten]

well, in 7 days to die, the 1660TI was hitting about 73C

[lone crypt]

If I were doing what you are describing I would not be capturing on the same pc. Because regardless of the capture card or encoder, OBS is using GPU resources to composite the scene and that will have a bigger impact on GPU performance than encoding with nvenc will

[lone crypt]

That’s no where near limit, even stock

[sour marten]

i wouldnt use OBS if i had an Elgato capture card, id use the elgato software

[lone crypt]

Ok but still. Encoding is free on nvenc, OBS will use some resources, capture app might also.
If you’re concerned about measuring the game performance of a GPU accurately, it’s not the encoding you need to worry about.
Though I don’t think that solves your problem either. I think the answer is regardless of the encoder, you need to capture on a different computer.

[sour marten]

i dont have another computer

[past basin]

It doesn't just do passthrough it does conversion from HDMI into something the PC can use, allowing you to have a video input to take in additional sources like other PCs, cameras, consoles, etc - basically it just gives you a HDMI input, instead of just outputs.

Passthrough is just HDMI passthrough, basically a splitter inside the card that lets you send a copy of the video to another screen via the HDMI Out port to avoid all the video processing latency from capture card conversion. Don't mix pass through up with captured preview. The fact a capture card only provides a video input is part of why a capture card is largely useless on a single PC setup, that's not what they were designed for, and on modern systems a software solution paired with a hardware encoder on a GPU generally provides favorable results for single PC instead.

Those older capture cards also had extremely limited encoders - they only work for getting the video off the card and only on H.264, and you can pass it along as is, but if you start mixing in other elements you need to re-encode again at the PC level, and you can't use the encoder on the card for that, as it's not designed to do that, it only sends over the original video in the encoded format. They also don't work with any third party apps because they don't work like a more modern encoder and they don't support any newer encoding formats like HEVC or AV1 which you're going to want if you're doing something like fine detail GPU comparisons.

Short version is your NVENC on that 1660 TI is significantly newer and more customizable than the built in encoder on a 9 year old capture card - there's a reason those built in encoders don't even exist on any of the newer capture cards.

Additionally if you're trying to compare GPUs you really need a dual PC setup or some sort of standalone recorder (like the old 4K60 S+) as jnTracks was saying. Running your recording locally on just the one PC puts a load on the GPU, CPU and Storage - with modern hardware based video encoders on the GPU, that load isn't want it was 10+ years ago when we were all using software encoding, but it's still there and will impact performance testing. Not to mention you'd be changing out the GPU which is your best option for any kind of modern video encoding meaning using a different encoder with each one with differing results.

[sour marten]

Thats why i was asking if Elgato Capture cards can do recordings to offload that encoder so the gpu doesnt have to

[past basin]

Only the discontinued 4K60 S+

[sour marten]

So the new HD60 X doesnt?

[past basin]

It relies on a host for encoding - either a PC, mac or iPad officially.

[sour marten]

then whats the point of the Elgato Game Capture software that they were talking about before?

[past basin]

Game Capture HD is the older alternative of the 4K Capture Utility. It's the only app that'll get pre-encoded H.264 from the capture card using the built in encoder (because those encoders don't work likee modeern GPU ones).

So you could pull h.264 from the card with that app, and send direct to something like Twitch

(or recording) but again it has to be the unaltered video from the card

[sour marten]

so what you are saying is that Elgato Capture cards do not have dedicated encoders in them to record gameplay with

[past basin]

And the quality won't match up to newer encoders since you'd really want to record in h.265/HEVC usually

[past basin]

They do not, no. Third party ones generally dont' either. Exceptions are HD60 Pro, and 4K60 S+.

[sour marten]

because i was gonna get this if it had its own encoder https://www.bestbuy.com/site/elgato-hd60-x-1080p60-hdr10-external-capture-card-for-ps5-ps4-pro-xbox-series-x-s-xbox-one-x-s-pc-and-mac-black/6502042.p?skuId=6502042

[past basin]

Generally capture cards do not encode video they only give you a HDMI input, as I said they're largely useless for single PC setups outsidee of niche issues

[sour marten]

ok, then besides using OBS, show me something that can capture gameplay through its own encoder

[past basin]

For a single PC on it's own you're almost always better off with a GPU based encoding and software capture - though a standalone recorder like 4K60S+ could work

You'd want a full on HDMI reccorder or DVR

[sour marten]

so this one wont have an encoder even though it says it does

[past basin]

Where does it say it has an encoder?

You can see here https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison that only the 4K60 S+ and the HD60 Pro are listed as having encoders (the original Game Capture HD and HD60 did too,, but that was only for getting video off the card as they were stuck on USB 2.0 and couldn't send uncompressed video like the newer cards on USB 3.0)

4K60 S+'s is only used to record in standalone mode since it can work like a HDMI recorder

[sour marten]

so this has the encoder

[past basin]

It does, but it's only applied to the raw video coming from the card, and only works with the Game Capture HD app. It also only works in H.264 format.

[sour marten]

im fine with that, i just dont want the gpu taking any performance hits when recording

[past basin]

If you're only recording raw video without overlays or webcam or antying your MIGHT see a small performancce boost, but give you're planning to compare GPUs you probably want to record in at least H.265 or HEVC for better quality

[sour marten]

was gonna have a webcam lol

[past basin]

Yeah, you'd have to re-encode the video to mix that in, if you're doing it live

There's a reason they stopped using on card encoders after that generation - too limited. Plus once we moved to USB 3.0 we got to use uncompressed formats like NV12 for the source

[sour marten]

ive seen people use webcams on the game capture software

[past basin]

Yep, you just have to re-encode, either with GPU or software CPU based encoders

[sour marten]

so what im hearing is "dont bother getting a capture card and just fiddle with the OBS settings until you no longer get any "encoder overload" settings

[past basin]

If you're on a single PC yes. Like I said before they basically just give you a HDMI input so you can record other things like another PC (to take the video encoding load off the first one), or a console or camera.

There are standalone recoreders - but off top of my head I don't know of one that'll let you mix in a webcam on the fly

Might exist, but I couldn't name one

On that note if it's OBS enocder issues they have a Discord too, with support channels. And the forums. You can go through https://www.obsproject.com/help

[sour marten]

I know, i was in that server for 4 hours with the same “cant really tell you how to fix it”

[past basin]

Happen to have a log file for the analyzer?

Also make sure you either run OBS as admin or have HAGS disabled in Windows (Hardware Accelerated GPU Scheduling), as your games choke out OBS otherwise

[knotty thunder]

How do you hook up a third Monitor and retain Mouse control on the third?

[lone crypt]

I don’t understand the question…. Mouse should control all monitors… but are you asking about a capture card?

[past basin]

Yeah, we definitely need more info on what this setup is supposed to be, what's getting captured, etc.

[knotty thunder]

Yeah. Sorry for the super delayed reply, had to work. So when I duplicate the monitor to the second one, it locks the mouse to the 1st monitor. I can't move the mouse to the last monitor. Using an 4k 60 pro.

[lone crypt]

hmmm.. I dunno... I have a main and a second monitor, Mirror the first one to the capture card... mouse works normal between the two...
So are you doing something different than that?

[past basin]

Press windows key + R and type desk.cpl (if you're not already in display settings since there's a few ways to duplicate). Hit the identify and make sure you're monitors are laid out the same way they are on screen. If not click and drag them into correct position. Duplication won't lock the cursor to a screen, odds are it's just changed position and you're trying to exit the screen to the other screen from the wrong edge

[ivory shard]

Hey guys. I have a problem with my game audio. I’m streaming from ps5 on my pc with the cc hd60S+ and for the audio I have the chat link pro. I have ig audio in my obs but it doesn’t sound good. You can’t hear clear can someone help me with that?

[lone crypt]

Is it muffled?
Check the windows audio enhancements in the sound devices properties for voice isolation or other things that could be on and changing the sound.

[ivory shard]

Where can I check this ?

In my computer settings ?

[lone crypt]

Yes
Run mmsys.cpl

[cerulean estuary]

i just connected a new headset and soundblaster g6 to my goxlr and now the elgato isnt picking up the sound for some reason

[lone crypt]

What device are you using? Those are all not Elgato devices.

[cerulean estuary]

elgato 4k x

[lone crypt]

I bet it’s something like windows changed a default device when the new sound device connected.
What is the audio source in OBS?

[cerulean estuary]

im using dual pc so i have my goxlr game channel set as it

and then that game channel is set to listen to elgato 4k x

like is there a way to get all sound from that to just play also into the elgato 4k x

[lone crypt]

Wave link can do that, if you had a wave device.
Or you can set the “listen to this device on” in sound device properties.
That also resets like, whenever windows feels like it.

[cerulean estuary]

the elgato 4k x is only a playback device theres no recording option for it

so i dont think i can set it to listen to

[cerulean estuary]

i really dont get why my hdmi sound isnt coming through

[lone crypt]

So, is the issue that the game pc isn’t sending sound through the capture card? Or that the stream pc isn’t monitoring it the way you want?

Because above it looks like you’ve selected to play sound through your speakers and not to the capture card.

[cerulean estuary]

yes before with my old headset the sound was picked up through hdmi

the gaming pc isnt sending sound to my capture card

i myself can hear everything fine

but when i stream to discord, obs or 4k capture it doesnt pick anything up

[lone crypt]

Sounds like something works differently about the new sound blaster and headset. Don’t know about those so, sorry.

[cerulean estuary]

no problem thank you for trying

[lone crypt]

But listen to this device on, is set from your speakers. And then you’d select the capture card

(Am I wrong? I don’t think so, but I’m tired)

[cerulean estuary]

sorry mis click

[cerulean estuary]

i cant set it like that

[lone crypt]

Properties of the device you’re listening on, you can’t set listen to this device on, and pick the capture card.

[cerulean estuary]

no it doesnt let me set listen to for some reason

[lone crypt]

Does it show that for other speaker devices? If you enable any of them?

[cerulean estuary]

yeah nothing on those either

[lone crypt]

I feel like that should be there but I am not at my computer and haven’t had to rely on that feature for ages.

Anyway, seems you need a mixer software like wave link. Or voicemeter

[cerulean estuary]

currently im using a very weird way of making it work through monitor and output on obs

but just temporarily i messed with it too much today

[cerulean estuary]

i searched it up and apparently listen to is only available on recording not playback so i wouldnt be able to

[lone crypt]

Oh I get it; I’m mixed up because I’m used to wave link, where the inputs and outputs are setup in reverse so apps can send and receive from it the right way…. Which I forgot about.
I’m on much too little sleep and I’m usually smarter than this, I swear.

[cerulean estuary]

lol no problem

you think the wave link is better than goxlr?

or wave xlr i forgot what its called

[acoustic fulcrum]

have just bought a neo so I can play my ps5 and use my laptop as the screen almost. I have connected my neo to my I as laptops usb port and put the hdmi cable from my ps5 into the hdmi in section. In OBS it is recognising that there is an elgato present it just says no signal. I have already disabled HDCP so it cannot be that.

[lone crypt]

Wave devices, or the wave xlr would be a more direct replacement of your go xlr since you have a mic.
It’s a software mixer, not hardware. You can use 3rd party effects instead of only what’s built into the goxlr hardware. But you can’t monitor those effects real time.
Those are the main differences overall.

[lone crypt]

Check the other video format options in your console. Refresh rate, hdr, resolution, etc.

[verbal tinsel]

What is the max bitrate the elgato can handle? I am trying to figure out why my elgato is showing a black screen on obs. I have it currently on 5k bitrate

[lone crypt]

By "the elgato", I assume you mean one of the capture cards... But bit rate is talking about encoding, which your computer does, not the capture card. The capture card receives HDMI video and audio and inputs that into OBS, for OBS to encode to a given bit rate.
Black screen suggest the capture card isn't working or isn't added to OBS with the correct source settings.

Which card is it? If it's external (usb), are the lights on?

[verbal tinsel]

Yeah i ended up fixing the issue

[sleek thunder]

Hey, would this be how I would select my capture card and only my capture cards audio in discord? Or would I need to select the window then select application audio

Or is there some easier way to have the capture card go to discord, like with OBS and have it upscale it using my RTX3080?

Essentially only want the capture cards audio output to be captured

The options are "Application" or "Capture Device" with Application giving the option I think the have isolated data but then it shows the bottom of the 4K Capture Utility window

this part specifically

[lone crypt]

Not sure I understand what you're saying about upscaling, since then you're also saying audio only.... but looks like you've selected the capture card so that's what it will take.

[sleek thunder]

I only want the audio output and the video output from the capture card, not the rest of my PC

[lone crypt]

then directly selecting the capture card should do it. it will be using only the audio that's on that device.

Have you tried this and had an issue?

[sleek thunder]

Could you hop on VC and let me know whether you can also hear youtube in the background?

[lone crypt]

no, I'm at work.

[sleek thunder]

Finding someone to test this is hard

[warped ledge]

have you tried a test recording? nvmd thisis for discord.

[sleek thunder]

Sigh...

[coarse raptor]

My 4K X got unplugged and now it no longer shows video when I am in OBS. I am using it on a Mac Studio. This is the firmware I am currently on. I know there was supposed to be an update to let me stream 4K at 120 but never heard anything else afterwards. But mainly I would love to be able to have my video show up at bare minium. Been going at this for hours with no results.

[lone crypt]

Are the lights on? Does it show "no signal" instead of a picture, or is it black screen?

Could it just be that you need to re-add the video capture source in OBS?

[coarse raptor]

The lights are on and its just a black screen. I tried readding it multiple times in OBS but it always show just a black screen.

[lone crypt]

Black screen, I think, suggests it's not detecting correctly by the computer; problem is after capture card, not before. Could it be open in another app?
I think they will tell you to update the firmware.
But what about that HDR setting there? I don't know if that would effect it.

Could be just the wrong settings in the OBS source, though.

But adding it as new, should give you default settings so...

[coarse raptor]

I will check the connections I did get the stream deck plus and might have switched connections

[lone crypt]

Lights on should mean connected, but black means if it's sending anything to the computer, OBS isn't understanding it.

You said it's a mac studio? So there aren't any slow ports on there so I don't think it can be a slow port issue.

[coarse raptor]

No i have it plugged into my fast ports

[elder glade]

I got a Question is elgato 4k pro capable of 4k120hz with VRR passthrough and Recording 4k60hz at the same time for xbox series x? Cause i always only get 1080p60 somehow and weird green screen/particles

Looking like this

Also it's showing free-sync instead of Hdmi 2.1 VRR

Also sometimes audio issues occur like a very loud peep

Software Version is 1.7.14 (10283)

EDID mode is merged

Please i really need help with this 🙁🙏🏼

Single pc setup btw

[past basin]

Did it get plugged back into the same USB port? If not you may have to re-add the card to OBS as it'll show up as a different device, technically.
If you wanted to update the firmware on the card, grab the newest version of Capture Device Utility for macOS from https://www.elgato.com/downloads and run the update firmware option (updates are bundled with the app). Then you can enabled 10 Gbps mode on macOS by holding down the option key while the capture device utilty is up and switch it to 10 Gbps mode (it will need to be removed and re-added to OBS after that).

[past basin]

If you turn off the other features on the Xbox like 120 Hz and VRR, does this image cleaer up? It's important to narrow down if that is coming from a setting mismatch with the xbox video feed or something else

[coarse raptor]

I did and still no result but once I get back home I will try this method.

[elder glade]

Going to 4k60hz fixed it

[past basin]

Is the card in a 10 Gbps USB port of 5 Gbps?

[elder glade]

Ahm i do have the internal 4k pro

[past basin]

rught force of habit

[elder glade]

Or you mean the other Guy 😅

[past basin]

What motherboard do you have? I've seen strange artifacting at the higher settings with the PCIe cards if youd on't have a full x4 lanes of PCIe bandwidth

[elder glade]

Asus rog strix x670e-f gaming wifi

I do have a 4090 aswell which is on the top pcie 5 16x slot below and i do have the Capture card on the last slot on the bottom also a 16x slot

Pcie 4

And i do have 2 nvme pcie 4

[past basin]

Yeah, It looks like that second slot should run in x4 mode, just cheecking their birfurcation table now

Yeah, looks lie it doesn't bifurcate that slot should be fine.

hm

[elder glade]

I think i use that pcie 3 slot

[past basin]

Always want to double check the manual to be sure - stats sheet doesn't always detail everything, but even the birfurcation chart at https://www.asus.com/support/FAQ/1037507/ says second slot on that board is alwasy in x4 mode which is good

If you're in the PCIe 3 x1 slot you'll have bandwidth issues

Just cheecked the diagram - that's the small slot, card shouldn't fit in that one so you should still be good

Are you using HDMI 2.1 HDMI cables?

[elder glade]

Ofc yeah

And got an LG OLED G3

[past basin]

Actually wait, that monitor in your picture - is that showing the captured feed in software, or is that your passthrough monitor, hooked to HDMI out on the card?

[elder glade]

Nah wasn't in Software it was on the hdmi 1 where i normaly watch like not the Software Preview

So passthrough

But it happens on both ends i checked that

[past basin]

So the HDMI out from the card? If you go into 4K Capture Utility and set the EDID input mode to "Display" in settings, under the device section, does anything change?

[elder glade]

Had Problems with display and merged only internal doesn't seem to have issues

[past basin]

Hm. Does the video in the capture app look fine?

And just the monitor is skewed?

[elder glade]

Nah it also was in the Software with lower Quality

And that green stuff..

And the tv is working totally fine

I wanted to check it anyway what happens if i plug my hdmi from xbox to tv anyway if i have my 4k120hz back and VRR

[past basin]

Yeah, was trying to work out if the issues was the display mode detection was potentially an issue

In theory 4K120 VRR should work

[elder glade]

SDR and HDR?

[past basin]

for 4K Pro shouldn't matter

[elder glade]

Ah ok well i'll test it then

As if i didn't even used a 4k pro

So unplug it and everything just to Double check my tv

[past basin]

You might also want to check the Update firmware button in the app to make sure theree's no updates for that card

oh wait

Yeaeh, it'll pass thorugh 4K120, but capture in 1080p

[elder glade]

But on the box it's saying 4k60 with upto 8k60 passthrough

With hdmi 2.1

And was Advertised as such

[past basin]

The Display modes table here https://e.lga.to/4K_Pro_Resolutions shows that. if you go over 4K60 you can still pass through the signal with full resolution and refresh ratee, but the captured video drops resolution

Still shouldn't get that broken glitchy mess on screen though

[elder glade]

Well then i don't even know why i swapped from an 4k60 pro mk.2 if i still could just do the same stuff like back then just so i could choose 120hz to play but go back to 4k60 play and record...

Is there any way to fix that?

Like so i can do 4k120hz gaming on console and do 4k60hz Recording like on my pc?

Cause there with OBS it's working

[past basin]

You an still play at 120, like I said the HDMI passthrough port still get the 4K120 to send to the attached monitor. It's only thee captureed video that'll drop resolution if you go over 60Hz

Sadly it won't let you drop to 4K60 for record.

[elder glade]

Damn...

[past basin]

4K X can record at up to 4K144 because it supports compressed MJPEG mode to reduce the bandwidth

But not 4K Pro

[elder glade]

That s*cks for me ... I thought the pro could do anything

Cause it was even Advertised as such

[past basin]

I think it's a processing and bandwidth issue. The main advantage to it over 4K60 Pro Mk2 is that is has a HDMI 2.1 port so you can actually pass through signals oveer 4K60 - the mk2 wouldn't even let you pass through 4K120 because the port outright couldn't support it

[elder glade]

True

But with all the hdmi 2.1 48gbs i thought it would be possible like on my pc rn i can game in 4k120hz and record in 4k60hz you know

Do you think that someday they could make a Firmware Update to fix that? Or do i have to wait for another Capture card..

[past basin]

But 4K X has higher capture modes, but no 4K 240Hz support and only allows HDR capturee at 60 or 30 hz. 4K Pro gets higher passthrough support including 4K240, and 8K60, and HDR on every resolution, but lower capture rates since it doesn't support MJPEG. The ideea is that you can game locally at 4K120 and record/stream at 1080p

[past basin]

It might be possibe, but I believe it's a hardware issue, so I couldn't say if they'd be ablee to unlock othere modes

[elder glade]

Man i really hope i spend 300€ for that thing 🙄 just to still play games in 4k60hz to record them in 4k60

[past basin]

I think it's the bandwidth or processing of the chipset used insteaed of the port in this case. Or maybe the PCIe, since they wouldn't want to go above needing 4 lanes

[past basin]

Yeah, if you need to record in 4K, that's an issue. If you could record lower you can work around it.
You might be better off with 4K X if you need 4K reecording. It'll use MJPEG compressioon mode to record above 4K60, but can use that to record up to 4K144, and MJPEG is still pretty solid if you're not pixel peeping

That said we should still be able to get the video working in 4K120 for the local moniotr

I'm not sure what's going on there

I'm also not sure why I keep seeing the C3 pop up as often as I do. Not sure if it has compatibilty hiccups or is just insanely popular . . .

[elder glade]

G3 but yeah same thing

[past basin]

Oh right, same basic idea though.

[elder glade]

Well the LG OLED TVs are really insane

Like G4 for example now has native 4k144hz Infinite Contrast for pure blacks and the HDR10 on my tv is 1500nits 10%

So those are rn littlerly the Referenz and they are perfect for consoles/pc

The color/Picture Quality it's really insane

[past basin]

Yeah. It'll be a while before I get onto OLED myself. Curreently need colour accuracy oveer vibrance for my work

[elder glade]

The c Version of LG just always is worse then G series but yeah

[elder glade]

You can achieve pretty good accuracy with it

Also got a Filmmaker mode and everything

[past basin]

You can but I'm talking calibrated for print

[elder glade]

HGIG for HDR10

Ah ok

[past basin]

Meeans you pretty much have to cap at 300 - 500 nits anyway

Most calibration tools like the SpyderX doesn't do OLED yet eitheer

[elder glade]

What is recommended to Setup in the Software?

The EDID Mode

Internal/Display or merged

Usually

[past basin]

When you're having display issues like that I usually suggest setting the EDID to Display (which invalidates the bottom drop down so that can be left to whatever). But there are instances wheere display doesn't play nice too. Typically depending ont he card display or merged and change it if you hit issues

The basic idea is in Display it pulls supported video modes from thee monitor in the HDMI out port. Internal uses the card's modes insteead. Merged tries to merge them, and all the older cards defaulted to this, but sometimes it caused issues trying to merge when monitors had different features (eg HDMI 2.1 moitor on one of the HDMI 2.0 cards would be more likely to have issues merging modes).

So there's no really recommended mode, it depends on what works on your setup if the default doesn't

I'm drawing a blank on what's going on there at the momeent - might be worth reaching out to #official-tech-support . They might be able to pull some more data from the app to see why it's having issues in 120Hz mode

I'd have put my money on EDID problems but generally it'd have worked on either the monitor or the capture in that setup (again assuming the monitor is hooked in the HDMI out port of the card, not showing video from the capture app).

I've got to stick my head out for a moment for an errand, but will check in again when I'm back.

[elder glade]

🙏🏼 still thx for the help

[elder glade]

Don't turn it turn up the volume as much it will kill your ears

But i do managed to get Dolby Vision working again with EDID Monitor but the green stuff appears again and that audio issue

I can trigger the green screen with pressing the xbox button and quickly pressing b and repeat that process

Normaly stuff like that don't happen when you plug the xbox directly into the tv

[past basin]

I'll take a look when I'm back at the house on the PC. Something else I thought of though - if you remove the monitor from the setup and put the card into internal EDID mode, do you still get the green artifacts? That could indicate a hardware or cable issue (if the HDMI cable is having issues it might only show up when you're pushing higher settings that have lower tolerances for issues)

[mighty sage]

why when i use my elgato 4kx to stream my console games on obs, I do not hear none of the game audio?

[lone crypt]

Some of?

[mighty sage]

why when i use my elgato 4kx to stream my console games on obs, I do not hear none of the game audio how do i fix this?

[mighty sage]

No I don’t hear any sound

[lone crypt]

If it’s a console, they typically have one audio out at a time, so the hdmi audio will mute if you have a headset connected to the controller. You might be able to turn that mute off in the console settings. But can also test by pulling the headset out of the controller which should send audio to the hdmi (just like it would with a tv)

[mighty sage]

I use a wireless headset

[lone crypt]

again, I believe consoles only send sound to one device at a time, so effectively that means you can't capture their sound while using a wireless headset.
The only options are to play on the passthrough HDMI audio from the capture card (by passing it through to a TV or monitor and then using the sound on that TV or connect a headset to that TV... Or by using the controller's audio port and putting a splitter like the chatlink pro from elgato in there to capture the audio and merge that with the HDMI at the capture card.

[tough wren]

is anyone here good with 4k capture utility?

[warped ledge]

what did you need help with?

[tough wren]

I’ve been trying to record footage and it’s just been really choppy, I’ll send over some footage when I get a chance

[warped ledge]

what do you use for a gpu?

[tough wren]

NVIDIA GeForce RTX 3070 Ti

[warped ledge]

what are the setting you have in 4K Capture Utility, and are you disabling Flash Back recording?

dids you make sure to select your GPU?

[tough wren]

GPU is selected, flashback recording is disabled, I’m running 1080p60 with a bitrate of 60mbps, and HDR recording is currently on

I’m away from the pc atm cos it’s 1:30am where I am but those are the settings I’m on

[warped ledge]

for 1080p bring it down to this

[tough wren]

Ite I’ll try that when I next get a chance, thanks 👍

[sour marten]

good damn, 38GB per hour

4080 Super

damn

[warped ledge]

That’s 4K.

[sour marten]

i know, but like what you recording in 4K for?

[warped ledge]

I only do 20-30 mins segments of gameplay depending on what I am showing in my content.

[sour marten]

damn

[warped ledge]

Personally, though I’m using OBS

Not really 4K capture utility

So it’s significantly lesser than that

[sour marten]

i do 1080p content and i think i did something wrong because my 10 video files are 30GB lol

[warped ledge]

Since I’m using my AV1 encoder

[warped ledge]

What are you using to record?

[sour marten]

can we move to DMs just so we dont flood the help chat

[warped ledge]

It’s OK to do that here because it might help somebody else out in the future

[sour marten]

well, i use OBS to record

[warped ledge]

Personally, though I’m going to bed, but I can probably help you depending on what you need help with

[warped ledge]

OK, are you following the Nvidia settings?

[sour marten]

wdym?

this is in OBS

[warped ledge]

https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

This guy usually is my go to with anything for an Nvidia GPU it’s very similar with AMD except a different encoder setting

[sour marten]

well, i have a 1070TI lol

[warped ledge]

Time to upgrade my friend

If funds permit it

[sour marten]

no, screw Nvidia 40 series and up

[warped ledge]

A lot of people seem to be really happy with AMD’s new or GPU though

Like if your anti-Nvidia all of a sudden

Me personally I plan to get a 5090 as my next purchase

[sour marten]

i also have a 7800XT, but i do gameplay benchmarks with the 1070TI AND the 7800XT. i do 10 videos with each card before i swap to the next

but i feel like using the encoder on the 1070TI isnt cutting it

[warped ledge]

Yeah, I can see that, I had a friend who he had an older GPU and his kept basically blue screen of death or crashing

Now he has a 3080 TI

You can get a really affordable Nvidia one

Or even a really affordable AMD one

[sour marten]

yeah, im trying to collect GPUs to use for the channel

[warped ledge]

If you don’t mind me asking, what’s your content about

[sour marten]

should be linked to my discord

[warped ledge]

That requires different GPUs

[sour marten]

yeah, gameplay benchmarks basically

[warped ledge]

that's awesome! I'd say use this guide, based off encoding, and this should help.

[glossy trellis]

Anyone experience their camera shutting off on its own while using Camlink? Does the camera not recognize being used when recording via camlink?

[brave garden]

Can some one help me no sound when i connect the capture card

[lone crypt]

Need more info. Describe your setup in detail so we know what to check

[brave garden]

1 hdmi from my ps5 to capture card

Usbc kable from capture card to pc

[brave garden]

And the other cable to my monitor from my capture card

[lone crypt]

I think The console will mute the audio to the HDMI when you connect a headset. Do you have any other audio device connected?

[brave garden]

No

Or do i have to connect it to my pc ?

Will the audio even work if i have my headset connected to my console ?

[warped ledge]

you would have to setup analog audio if you you're doing that.

[brave garden]

How

[warped ledge]

which card are you using?

[brave garden]

Elgato capture card

[warped ledge]

yes, which one?

[brave garden]

Hd60 x

[lone crypt]

If you connect audio headset to your console, it will mute the hdmi audio. Because think about it, if you’re playing the game on a tv and you connect a headset, you’d want it to send audio to the headset, not the tv.

[warped ledge]

you do need an aux cable and an isolator too

[lone crypt]

That’s what the chat link pro is for

[brave garden]

Ooh so i have to buy that ?

[warped ledge]

if you prefer playing on headset to console yes

[dusk orchid]

Hey guys, so I just built a new PC and I wanted to install my Cam Link Pro but my case seems to only support half sized pcie (Hyte y70) - Does Elgato have an internal Cam Link solution for this?

[warped ledge]

the only one is external via usb dongle and only supports 1 camera at time vs the camlink pro. 😦

what about a riser cable? wonder maybe even an egpu chasis

[dusk orchid]

Unfortunately the GPU is mounted on a riser that is fitted in the case.

[past basin]

Cam Link Pro is the only internal Cam Link. If you're working with a single camera one of the internal capture cards could be an option - they have low profile brackets available (though not includeed by default iirc)

[dusk orchid]

The low profile bracket is not compatible with the Cam Link Pro

Only the 4K

[past basin]

That's why I was saying one of the capture cards

[dusk orchid]

Ahh

[warped ledge]

this would make more sense

[dusk orchid]

Sorry I misread

🙂

[past basin]

all good, it had a typo at first I fixed anyway which wouldn't have helped

But yeah, if it's a single camera, 4K Pro or 4K60 Pro Mk2 should work as a substitute if you were looking for other hardware

[dusk orchid]

That's unfortunate I'll have to replace an expensive piece of kit with a smaller one but at least it's somewhat of a solution. What a major oversight from Hyte.

[past basin]

Thye can't do multiple inputs like ethe Cam Link Pro though

[dusk orchid]

Yeah sad times.

Solid piece of kit.

[brave garden]

But otherwise i cant play with a mic ?

[warped ledge]

well this would only record party chat audio not your mic. you need a separate one for OBS/PC

[brave garden]

But i have 3d sound on now if i plugged the chat link the sound will change as well right

[brave garden]

Yeah i have a seperate one

[warped ledge]

not on your headset, but yes if you route through pc

[brave garden]

I have a feelworld mic as well

[brave garden]

But my elgato capture card is not recording my ps5 sound idk why

[warped ledge]

because it's not in analog, when you have the headset on.

if you had the headset off, and you were recording over hdmi it would work

also make sure to monitor and output the audio source.

[dusk orchid]

well that is extremely depressing 🥲

[brave garden]

Which one i have a lot

Look

But witch one do you use for the device

[warped ledge]

i choose the capture card. I have a video in #1291136160676188172 that shows how with an external and internal for both hdmi and analog setups.

[brave garden]

Let me check if its still not working can you still help me

[brave garden]

You changing it from the elgato 4 k capture utility right

[brave garden]

This is what you mean right ?

[warped ledge]

yes

[warped ledge]

yes

[brave garden]

@warped ledge sorry for bothering you again but i tried everything now.

The problem: my elgado hd60x is not capturing my voice and the ps5 sound

I connected my feelworld mic connected to my ps5 and my headset to my ps5 with my WIRELESS USB

do i NEED to but the chat link to make sure the audio get recorder to my pc.??

If yes i got a couple questions

• does my headset sound change when i connect the chat link pro ? ( i have now the 3 d sound on ) if yes, will it sound like the same as when you connect a cable from your controller to the headset ?

[warped ledge]

I am about to go live to be honest, but I'm going to let @past basin take over.

[brave garden]

Oke thank you 😊

Quick question you are using the 4 k one does the audio and other things work the same as the one i got ?

[warped ledge]

yes

[brave garden]

Mmm

[past basin]

I'll take a look when I'm back - currently out at the stores trying to finish holiday shopping. 4K X does audio the same as HD60 X though

[brave garden]

Oke thanks take your time ❤️

[brave garden]

How about other capture cards ?

[warped ledge]

have fun!!!

[past basin]

All Elgato external ones work the same. Internal ones are the same but don't have a line in jack for chat link systems since most desktops already have one

[brave garden]

I will not bother you haha because you are shopping now ❤️ ENJOY. I hope you are able to help me soon

[past basin]

Okay I'm back to take a look at this stuff - If you're using Either wireless or USB, Chat Link will not work. Both of those are client to host data connection, so you can't just split them. On top of that the PS5 mutes the HDMI audio when you connect any kind of headset to it. Chat Link is meant for splitting 3.5 mm headsets.

As of right now the only wireless headset I know of that you can capture in wireless mode is the SteelSeries Arctis Nova Pro, because it has a wired output on the actual base station you can setup for stream audio to go to a capture card or line input.

If your wireless headset has a wired 3.5mm mode you can use that with a Chat Link though.

Otherwise your best option is to listen through the PC's captured audio and use the Dual Sense mic (or an additional mic).

Also generally you want to turn off 3D audio and similar effects when streaming - it generally won't sound right to viewers who aren't using headphones that can handle it (eg people on speakers). Aside from that some tech like Dolby Digital and 5.1 may outright be incompatible with the capture card (in HDMI mode).

Long story short you generally can't capture PS5 audio while a wireless headset or USB headset is in use.

So best bet, use a headset in 3.5mm wired mode with a Chat Link. Note that Chat Link splits audio out from the console, not the audio in - so the mic in the headset won't get picked up on the PC because the PS5 doesn't play it back

So you'd still want an additional mic

[brave garden]

Yes my headset have this kind of 3.5 mm cable

[past basin]

Perfect, that'll work with a Chat Link

[brave garden]

Cool

Will the sound be different if i use chat link

Sound in my headset ? Because if i only put my 3.5 mm cable in my headset to my controller it will sound different

[past basin]

Not signifcantly no. The ground loop isolator sometimes has a veery slight tone shift but it's not noticable unless you go doing back to back comparisons genereaelly

The headset may sound differeent in wired vs wireless modes

Most of them turn off built in electronics like EQ when in wired mode

[brave garden]

Yes i have a feelworld mic

Do i have to connect that one to my ps5 or to my pc ?

[brave garden]

Ahh oke

[past basin]

Typically if you're using Chat Link the extra mic goes on the PC

Since Chat Link still sends the headset mic to the console

[brave garden]

Do you know if my mic and my headset works in discord? So i can still hear my game play and people who joined my discord channel. Because i think they cannot hear my in party because of the chain link pro cables right

[past basin]

If you're using PS5 discord, Chat Link shouldn't block it. If you're using PC discord, it'll depend on the setup. Most headsets don't do dual connection (and may disable it if they have it, while in wired mode). That makes getting the audio from the PC into a headset conneected on the console an issuee

They'd be able to hear you through the PC mic for example, but you wouldn't be getting the PC discord audio to the headset to hear them

If you're using the console discord thoguh it'd work pretty much the same as party chat

[brave garden]

I faced 1 more problem.

When i connect my ps5 to my hd60 x elgato card you can clearly see that the performance drops when you play on your ps5, it is not that smooth anymore. It looks like you play on a ps4 lets say.

If i buy the 4 k pro will i get rid if that problem

[brave garden]

👌🏻

[past basin]

HD60 X shouldn't drop PS5 performance, I've used mine with a HD60 X for ages before getting a 4K X.

What sort of performance issues are you seeing?

[brave garden]

Euhmm lets say if i play a game r6 as an example if i turn my camera ( left right or bottom middle it looks like motion blur kicks in, fps drops.

Basically it is not the same when you play without a capture card.

[past basin]

Happen to have a sample clip?

[brave garden]

I dont really know exactly what it is but it is not playing as without a card

[past basin]

HD60 X does have some limits - eg it's a HDMI 2.0 card, so no 4K120 out of it. But generally it shouldn't be hitting performance of the PS5 itself. Does the video on the HDMI out port that goees to your TV monitor get affected too?

[brave garden]

I can make a sample video tomorrow 😊

[brave garden]

The video you mean stream ?

[brave garden]

The colors turns a little ( 1-2% grey as well ) its not like the normal colors if you play without a card

[past basin]

There's a couple things to consideer - there's a HDMI out port on the capture card that lets you play in passthrough mode (passes through the card, so it's latency free). So aside from passthrough, there's preview (which is captured video you're watching live), and then there's the recording/stream

Tracking down video issues it's important to know if all or only some of those are having issues

(passthrough is optional, but generally recommended)

Colour might also be HDR tonemapping - by default the card maps HDR video back to SDR for capture because most PC apps don't support HDR yet. Can result in colour casting. So if HDR is on, on the PS5 that's a bit expeected

You can setup 4K Capture Utility or some apps like OBS for HDR capture, or you can turn off HDR and it usually fixes colour differences

[brave garden]

Yeah hdr is off i had to turn it off right

[past basin]

HDCP had to be turned off. HDR is optional

[brave garden]

I got a bit confused now 😅

[past basin]

I generally reccommend turning it off for colour matching though if you're streaming

Since most platforms like Twitch don't do HDR yet.

[past basin]

HD60 X has a HDMI Out port that works like a splitter basically. Card into console, HDMI out to the monitor/TV. This is what passthrough is. But it's optional because you can also play on the captured video preview on the PC - though there might be a touch of video delay t hat way

[brave garden]

Ooh might that be the issue why my ps5 its not the same whenever i connect it to my card ?

[brave garden]

Ooh yeah thats true i understand it now thanks

[past basin]

Maybe - especially if only some of your games support HDR

[brave garden]

Yeah i use all 3 cables other wise i will have a delay

[brave garden]

No i talk about hdcp i didn’t turn that off yet

[past basin]

Yeah, that's the usual setup then. When you're seeting video issues with the card hooked up does it happen on the screen in the HDMI out too?

[past basin]

It'd have to be off on the PS5 to be captured at all

[brave garden]

Huh thats the hdr but one of those 2 i didnt turn off or on yet maybe that will be the issue

[past basin]

HDCP is the copy protection (High Bandwidth Digital Copy Protection), and HDR is High Dynamic Range (essentially more colour levels). So probably HDR that's still on

[brave garden]

Euhh good question bassically i have all 3 cables on when i started my game lets say r 6 and i connect my hdmi cable to my card ps5 is telling me to close the game and restart it. That is normal ?

So i do that and then the changes will bee seen

[past basin]

That might be an indication it's forcing a video mode change

What resolution are you playing at?

[brave garden]

My card is on 1080 and the ps5 euhhhh just the default setting never changed it

[past basin]

Hm. at 1080p, the card should be able to pass through right up to 240Hz. I wouldn't expect much trouble there

[brave garden]

Mmm weird

[past basin]

But yeah, check if you see the effect on the passthrough monitor, and the preview (or even recording).
If you do, check the PS5 video modes - there should be an option that tells you what mode it's in

[brave garden]

You had a hd60x before and you upgraded it to 4 k pro right did you see any differences if you switch back to your ps5 ( the cable is still in the capture card ) screen

[past basin]

I switch to the 4K X, not the 4K Pro

That was mostly for 4K60 recording

Generally I don't swap the cards connections around while games are running, or the console is even on

But games run with video modes the home menu wouldn't so I'm not surprised it'd ask you to resetart the game if you change the video connection

[brave garden]

Oh so there was no difference at all on your ps5 it self

[past basin]

None that I noticed, no

[brave garden]

I have to connect all the 3 cables right

[brave garden]

Mm oke

[brave garden]

I will send you a video tomorrow

[past basin]

Sounds good

I've got to dart out there for some family stuff now, but will try to check back in later

[brave garden]

No worries iam so sorry that i took all your time away

[past basin]

It's all good

I usually lurk about - just a busy time of year so I'm in and our more than usual

[jovial cape]

Hey, I have a problem. My Elgato HD60 S (for my IPAD) gets a Milky Picture if I try to record/stream can someone help me out?

[lone crypt]

Sounds like a color space mismatch

[jovial cape]

and how I can change that and how I know what have to match?

[lone crypt]

Properties of the video capture source in OBS. When you have it right it will look right.

[jovial cape]

its not even in obs its also in the game capture app

[lone crypt]

If your console could have an hdr setting, too.
But doesn’t matter what app you’re using just play with the color space settings and stuff like until the picture is right.

[brave garden]

@past basin @warped ledge what settings do you have on? ( settings in the device tab )

[brave garden]

@past basin

The first clip is without the capture card and the second clip os with the capture card.

It is maybe difficult to see because it is recorded bit you can see that the first clip is smoother then the second one

[delicate skiff]

@past basin check this out setting both makes the software work never ever had to do that

they need to either have more motherboard testing done and a Compatibility test on the website i have had nothing but trouble with Elgato. the picture was because my pc wasnt in performance mode on my intel

[delicate skiff]

its a software issue a friend of a friend has a HD S and has the same issue being stuck at 1080p if I had the money or a sponsor id buy the new one and test it review

[warped ledge]

what capture card HD60S?

[delicate skiff]

i think so my friend just said HDS

[warped ledge]

I would ask them to verify.

[past basin]

Yeah, definitely check that - HD60 S is an older card and is hard capped at 1080p60 for the highest mode.

[past basin]

Also, that's bizarre - performance modes on the CPU shouldn't be affecting PCIe performance. Have you confirmed no more BIOS/UEFI updates or anything are out? Because that sounds like a UEFI/Chipset compatibility issue if that's the fix.

[delicate skiff]

I didnt change a thing they asked me to install the software and run the report tool and it was the same issue no picture just sound then I went to settings on playston 5 and capped it at 1080p and I sent them the report

nothing was changed on my pc only elgato and ps5

[past basin]

You just said the issue was performance mode?

[delicate skiff]

ya for this issue that I had before

[past basin]

I can't quite tell what the difference is here in this format. It might also be double encoded. It looks like there might be some encoder overload resulting in dropped frames on the first? Did that wind up affecting your passthrough video?

[delicate skiff]

the current one is I cant run ps5 at 4k through elgato else I get no picture and buggy sound

[brave garden]

Do you have perf drop on the ps 5 it self as well

[past basin]

Did your friend figure out what was on the go with the bifurcation on that board after? Because I did not find any otheer versions of the manual indicating that option enables more PCIe lanes on the chipset controlled slots.

Meaning it doesn't meet the listed requiremeents

[delicate skiff]

I had no issue with the ps5 or switch just when firing up the elgato or obs I got the screen slice only thing that worked and fixed the issue was switching pc from balance to performance mode elgato just said its not getting enough power makes Absolutely no sense when I have plenty of power so why does the performance mode make any difference

[past basin]

Should have been bandwidth not power, I suspect

[delicate skiff]

thats still on the default setting wasnt going to attempt that and break something

[brave garden]

Oke thats is weird but if you have perf drop in the FUTURE on the ps5 it self go to the utility and click on reset to default settings. If thats not working put your ps5 to 1080p

[past basin]

Hm. Some reading indicates it might be PCIe Link State Power Management if the power settings profile affected it. I'll have to look into that wheen I have some free time

[delicate skiff]

the issue i got now is I dont have a picture and crappy sound if ps5 is on 4k its something with elgato and windows with updates the friend I talked about switch to Averimedia and has no issue

[brave garden]

Can you send me a screen of your 4k utility settings in the device tab

[delicate skiff]

@brave garden this is the current issue in a nut shell

[past basin]

Didn't you say your friend has a HD60 S though? That's a older 1080p card, it had no 4K or 1440p support anyway.
As for yours did you follow up with your motherboard support on the fact the PCIe slots were not listed as supporting x4 mode? Because as I said last time, if those slots can't be set to x4 mode you don't meet the requirements for the card and won't be able to get it to go over 1080p60 without a bunch of issues to start with. All I can work with is what Gigabyte posted in their docs, so you'd jave to work that out with eitheer your friend who was going to work with you on it, or the motherboard manufacturer to confirm that you can chance the slots available bandwidth. Without being able to go over x1 the card will have significant issues, especially if you ever try to capture above 1080p60. There's not much support can do if you don't meet the officially posted system requirements for the card.

[past basin]

Those settings you have there should be fine - they're going to vary between systems anyway as the EDID options are only there for troubleshooting when the default options aren't working as expected.

[brave garden]

What was the default settings on the merged tab

[brave garden]

Oh oke btw i fixed everything so i have no issues any more

If you ask me how did you do that. My answer will be : I DONT KNOW whahaha

I just clicked on reset do default settings on the device tap and everything worked fine

[delicate skiff]

ya we talked about that I should you 2 different boards and you said they would work Unfortunately I didn't follow up on any of that because I was busy with work and this is my christmas break that just started

[past basin]

Good to hear you got it sorted at least

[past basin]

Ah, I might have tripped up in what you and Giving were talking about here too. But yeah, thinking about it after, don't forget you can check with Gigabyte support after too, and the should be able to confirm if you can split the PCIe to the chipset or not from the CPU driven lane on that board. I'm actually spurirsed the original 4K60 Pro plays nice on x1 at all tbh. I knew the Mk2 one did in most causes though once you go above 1080p60 whole chunks of the screen past the first bit turn entirely green usually.
With any luck you'll be able to sort it out - but if you're also looking at other cards don't forget to check the PCIe requirements. It can trip a lot of folks up, especially these days when a PCIe slot might not match up with the actual PCIe mode it supports.

[delicate skiff]

I play at 4k my streams get 1080p thats what i want to fix

[past basin]

You might be able to fix it with OBS if you set the resolution to manual mode for the card and cap it at 1920x1080. But I've little experience with the Mk1, so I'm not 100% sure it'll play nice like that.

Leaving it at deefault and letting OBS resize based on canvas will give you issues though

[delicate skiff]

I'm trying to sell my old motherboard /case I bought for it so I could get the money to get a new motherboard for this and try it I wish I had a testing bench so I don't have to rip out my computer

[past basin]

Eh though. Wish I had a testing bench here, but I don't have the room for it these days 😦

[delicate skiff]

i need to get the model number off the card it should be in the program also

[past basin]

The capture card? It's listed in the device tab earlier. You have the original Game Capture 4K60 Pro. It's in the drop down on the device tab

[delicate skiff]

But like I said before the only thing that changed was the motherboard and CPU everything else is the same. I just want to know why this happens to me

[past basin]

Can also compare the card's physical size - the original is much largerer https://help.elgato.com/hc/en-us/articles/360032739771-Elgato-Game-Capture-4K60-Pro-MK-2-What-are-the-differences-between-it-and-the-older-model

[delicate skiff]

its just says game capture 4k60pro

[past basin]

Yeah, that's the model.

If it was the newer one it would be Game Capture 4K60 Pro Mk2

Or Elgato 4K Pro if it were the latest

[delicate skiff]

whats the new new one you showed

[past basin]

4K Pro if you're taking about the intenral card. 4K X if you're talking about the USB one

[delicate skiff]

dude they gotta work on the naming

[past basin]

Versions went HD60 Pro -> 4K60 Pro -> 4K60 Pro Mk.2 -> 4K Pro

Yeah. They dropped thee 60 because it's no longer capped at 4K60 for passthrough - that was a limit of the old card beeing HDMI 2.0

The new one is HDMI 2.1 so they dropped the 60 from the name. Oddly it's best capture refresh rate for 4K is still 60 though - just lets you passthroguh much highere

[delicate skiff]

dude omg and you said the drivers are now automatic installed

[past basin]

Drivers are automatic for the external ones since they are UVC.

Internal ones still use standard drivers (see: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers ). Thouguh those generally get installeed with 4K Capture Utililty so should be automatically installed, yes.

[delicate skiff]

and mine dont always manual and restart

ill bite the bullet at some point and ask my friend to swap the motherboard and ill get a new capture

[past basin]

Sometimes you have to restart after even an automatic driver install for Windows to pick up thee changes.
But yeah 4K60 is a nice card if you have a motherboard that can drive it in full. THough it lacks HDR recording and VRR support compared to the Mk2 and 4K Pro

[delicate skiff]

personaly I want to try the 4k x first

But I don't have a computer store nearby that could take my computer to and then try parts and see how it works

[past basin]

That's the one I'm using myself, it's been pretty solid for me so far.

But yeah, always best to test with individual systems

(and to get the most out of 4K X, make sure it's in a 10 Gbps port 3.1 Gen 2, 3.2 Gen 2 or faster)

[delicate skiff]

tho motherboard thats giving the issues is 1*USB 3.2 Gen 2 Type-C®

[past basin]

Should be fine then I'd think. The card will work in a 5 Gbps port too, but has some limits that way

[delicate skiff]

what do you gotta do go EATX

[past basin]

Not sure I get the question? You mean what do you have to do to get awawy with a E-ATX motherboard?

[delicate skiff]

to get the full power of the elgato

[past basin]

For the interal cards you want PCIe 2.0 with x4 lanes. Note that even if you have PCIe 3, 4 or 5 the card only runs at PCIe 2.0 so still need 4 lanes no matter how what version of PCie you're on.
For the external ones, 4K X gets the most with 10 Gbps USB (3.1 Gen 2, 3.2 Gen 2, USB4 etc), but can work with 5 Gbps. For all other external cards they only need USB 3.0 (5 Gbps) or faster

Have to step out for some family stuff there now, will be back in a while probably. Goof luck

[round matrix]

Hello all. I'm having a bit of an issue I'm hoping someone can help me with. I just built my streaming PC for a dual PC setup with an Elgato 4k60 Pro capture card. I have everything set up and connected but for some reason when I'm streaming the capture card will reset itself when I go back into the game after I have tabbed out. This is a major problem because it's cutting off my audio to the stream PC every time bc I am inputting audio into the stream PC via the capture card. I have the capture card set up as a duplicated display in my widows settings. My main monitor is 1080p 240hz. Any ideas?

[round matrix]

Also I am not able to bring my audio back to my stream PC until I reset the "listen to this device" in the sounds settings. But that makes it a never ending loop where I cannot tab into the game at all with working audio to my streaming PC. Also there are some times where the capture card will reset when I tab back out of the game too rather than just tabbing into it. Sometimes it will bring the audio back and sometimes it wont. It's worth noting too that it only happens tabbing in and out of the game. Not any other programs.

[round matrix]

Hi all nevermind I fixed it.

[nocturne crest]

hd60s capture card isnt working I tried reconnecting it several times even on the back ports on my pc as well as reinstalling the driver, still nothing. How can this be fixed?

my usb 3.0 ports are on the front and the place I always connect it to isnt working for some reason, the other port it just flashes red and does nothing

[past basin]

What does it do when you plug it in front? Should be two flashes (white) to indicate successfully power on

[nocturne crest]

2nd port (usual spot) flashes red once and the first one it continuously flashes red

[past basin]

One red flash usually indicates signal loss or HDCP issue. What are you trying to capture?

If it's a playstation make sure it didn't flip HDCP back on with a system update

Sorry for the delay, PC decided it was a good time to do Windows Updates

[nocturne crest]

how do I check that

the port I usually connect it to works fine with other stuff

just not working with my capture card now for some reason

[past basin]

Is it a playstation? If so there should be a HDCP option in the video settings of the console

[nocturne crest]

well I cant see the console display since the cc is not working

[past basin]

There's no monitor in the HDMI output?

Try booting the console in safe mode

[nocturne crest]

wdym

[past basin]

https://www.playstation.com/en-ca/support/hardware/safe-mode-playstation/

The capture card has a feature called passthrough where you can connect a monitor in the HDMI out of the card, and it works kinda like a splitter. It's optional though

If the card has power that genereally works though

[nocturne crest]

yeah I have no clue how to do that

[past basin]

Try it in safe mode then

[obsidian kiln]

I have an HDX 60 capture card I've been having issues trying to setup. I'm trying to stream on my PS5 from my PS. I know my PC is older but everything shows that it's compatable. I have seen that a lot of people have issues setting them up on playstation. My 2 issues that I keep running into are audio (the biggest issue I have seen people have issues with) and when I start a game it will just lose conection to the monitor? Not sure how to explain but as soon as I'm out of a game it will load back up. Any advice?

[nocturne crest]

Not sure if you misunderstood what I meant, but the capture card isnt giving a signal for the display

on obs or the game capture app

I can't see my ps5 screen if it doesnt give a display

[past basin]

Did you already try safe mode? That disabled HDCP while you're in it

[past basin]

Does the connection come back on it's own? That's normal when a game changes display modes while using a capture card. Otherwise your game is probably turning on a feature that your card doesn't support. Eg if you play at 4K, HD60 X can't support 120Hz mode because it's a HDMI 2.0 card. Generally try turning off 120Hz mode, VRR and see if that helps.
For the audio, do you have a headset connecteed? PS5 disabled HDMI audio out when a headset is attacheed

[nocturne crest]

does it automatically do that or I have to manually disable it?

[past basin]

You have to get it into safe mode first following the insturctions I linked earlieer. That'll didsable HDCP and reduce the resolution to improve comaptibility - then you should be able to get the video on the card if HDCP or video settings ARE the issue, and adjust the settings in the console

[nocturne crest]

I followed the directions

[past basin]

If it's still giving you the one red flash and no video, try a differeent HDMI cable

[nocturne crest]

but the cc still just gives a red light

[past basin]

You've got it in the eoriginal port it was working in before, right?

[nocturne crest]

yeah

[past basin]

You have anything else you can try with the capture card so we can see if the issue is with the card side or the PS5 side?

[nocturne crest]

I tried my ps4

same thing

the white flash came but still no display