capture-cards

[exotic olive]

they are in sync now

I didn't see the option to clone?

[past basin]

duplicate and clone are the same thing sorry

apps change which name is used, and even version of windows iirc

[exotic olive]

my bad lol so as long I duplicate from screen 1 that's everything set up now?

I just need to make sure I'm getting my refresh rate at 240 now thank you again

this is all new to me moving from a single stream pc

[past basin]

Test it and find out - if the game won't let you step up to 240, go back and clone 2 to 1 and see if it fixes it

[exotic olive]

so it looks like I have 240 in my main monitor now which is amazing

does this look correct to you now

[past basin]

That sounds correct to me

[past basin]

Capture card will get betting soething it can handle, the GPU and card will sort out what automatically

Yeah that looks right

[exotic olive]

monitor 1 is now showing listed as HD60 X?

[past basin]

ah. We cloned the card to the monitor, not hte other way around

I'm guessing that game is running in 1080p to get 240 there?

[exotic olive]

yes

that's what is listed do I need to swap these?

or will it be fine as it is?

[past basin]

Yeah, I think you'll want to swap them. So go back to the windows display stuff (close the game first), and extend them again then slect the other screen and clone that to the other

I hate how unclear Windows is on what one we're cloning to waht

actualy - any chance you have an NVidia GPU?

[exotic olive]

yeah i mean everything is working now

I'm confused lol

yes I have a rtx 4090 and a rtx 4060 ti

[past basin]

You're likely capped at 1080p for 240 mode though

if it cloned the card to the montior

[exotic olive]

even when I change displau(

I just changed the display in game and was able to select higher?

now my fps is stuck at 120 now with anything higher than 1080p

[past basin]

What oon earth

[exotic olive]

so if I swap these around my fps won't be stuck?

[past basin]

oh yeah

sorry read that wwrong

but if we can get them flipped to clone the main monitor the card instead it should free up more options there

[exotic olive]

so if I go back to display on game and extend again yes?

[past basin]

If you use NVIdia Control panel, there's an option for "set up multiple displays", lets go t here instead

[exotic olive]

okay for sure

[past basin]

Right noww it should have a section like this with a 1 and 2 (ignore 3 here). Rlight click that and there's a clone source option. Change that to the other settings

[past basin]

That shoudl do the same thing we're trying to sort out

[exotic olive]

does this look correct?

with my 2 monitors and 2 pc's?

[past basin]

yeah, looks like hte right section

You're only doing this on the gaming PC

[exotic olive]

clone source is set to 2

[past basin]

Set it to 1 then

[past basin]

Then relanch the game and see if it lists your monitor instead of hte card

[exotic olive]

dp I need to select 1 as primary?

make 1 the primary?

[past basin]

If 1 is the acutal montor

If you right click and choose identify it'll put a number up on th escreen so you know which is the main monitor

[exotic olive]

I believe we are fixed now!

so leave everything as it is now lol don't change anything and we are good to good!

[past basin]

Sounds like a plan if it's working right there nwo

[exotic olive]

I'm sorry I had a lot to explain but we got there in the end so whatbdo I do now with this new card arriving is it worth the swap?

or shall I send it back?

hd60 x is the current card but as long as i can play at my own resolution and still achieve fps at 240 i don't mind keeping this card now

I purchased it thinking it was the hd60 x causing me a issue not realising it was my settings

[past basin]

You can send it back - but depending on where you ordered it from there might be a restock. If you wanted to play at 4K, you could also keep it - HD60 X won't do above 30 FPS at 4K. 4K X would let you record in 60 uncompressed (if you have 10 Gbps USB), or up to 144 with MJPEG

But between the two, I'd only keep the 4K X if you game in 4K and want to capture 4K

[exotic olive]

the 4k x is basically improving the experience for the viewers basically is it?

[past basin]

If you use a streaming platofrm that supports 4K video

Otherwise there's no real point

[exotic olive]

I use twitch and tiktok studio

so would you say there is no point?

[past basin]

I think right now only YouTube does 4K Streaming - though I'm not sure what TikTok's limits are

I know Twitch doesn't yet

[exotic olive]

so the card wouldn't benefit me any additionally as of right now then?

in that case then I guess

with the hd60 x now I'm able to play at whatever resolution I want without impacting my main monitor will it just downscale it to suit the capture card as best as it can?

[past basin]

Not unless you want some of the advaned features like RGB 4:4:4 colour, or to make local recordings in 4K.

It has some benefits but for basic streaming I think the HD60 X will do what you need here.

[exotic olive]

the only question is i can't play hdr with hd60 x is that right?

[past basin]

Pretty much - the GPU will sort out the different refresh rates between the card and the monitor. The card should do 60fps (or more) which is what you usually want to stream at all the way up to 1440p and 30 at 4K.

Because you're using a cloned setup Windows will turn off HDR

[exotic olive]

how do I get around that if I want to use hdr in the future?

is it a straight forward process?

[past basin]

You can cheese the limit a bit - put a copy of OBS on the gaming PC, set it up for HDR, and project OBS to the capture card.

with the card back in extend instead of duplicate

[exotic olive]

is that the only solution as of now?

[past basin]

With HD60 X, if you want to play at 240Hz, yes

[exotic olive]

I see i don't know if having hdr off will make a huge difference to me whether or not I notice it or don't

[past basin]

Otherwise if you want to keep 240 Hz you can use a 4K Pro in pasthrough if you have a free PCIe slot with at least x4 lanes. Though at 240 hz it'll cap the resolution for capture at 1080p or 720p (though you can still pass through up to 4K)

[exotic olive]

do most people just leave the hdr off probably saved a lot of hassle

[past basin]

Probably not - it's a nice to have, especially if you have an OLED screen. But most oline streaming platforms also don't support it yet

And it can get complicated

[exotic olive]

I do have a oled monitor!

[past basin]

To try out HDR, you can disconnect the capture card to test how it looks and see if it's owrth it

[exotic olive]

I'm stuck now thinking what's best to do!

so even the 4k x won't allow hdr it's not to with the capture cards it's more of a windows limitation if I'm right then?

[past basin]

Both cards allow HDR in passthtough mode - though neither supports 240Hx in passthrough

You can compare the modes the support here:
https://e.lga.to/4K_X_Resolutions
https://e.lga.to/HD60X_Resolution

[exotic olive]

so what is passthrough how do I know if I have passthrough etc?

[past basin]

Passthgrough is when you hook the GPU to the card, then the HDMI out of the card to the monitor - like how you'd connect a console to it

[exotic olive]

so i can use passthrough with hdr but not 240hz basically?

[past basin]

Pretty much - as you can see on those charts above the cards don't support 240Hz at 4K for example. They can pass through HDR at say 1080p240 (though they pass it through to yoru monitor they will only capture in SDR at that setting, you'll see they can only capture HDR at 60 or 30 fps, and in passthrough you can't run the monitor and capture cards at different rates)

[exotic olive]

there are always limits when it comes to streaming there's always a barrier of something which gets in the way lol

is hdr gonna be hugely noticeable for me I'm not really sure if I'd know i have it turned off its hard to say really not sure now may just leave it as it is for now as I can always test it out in the future perhaps

[past basin]

I couldn't really say - my own monitor doesn't get bright enough to really show it off. Some people don't care for it at all anyway (though most consider it at least a small upgrade)

The best way to test it is try it on your own system

And see if you notice the change

[exotic olive]

of course we'll thank you very much for fixing this problem for me! I'll definitely give it a go if I do decide to try this hdr option out will it change the quality of the capture at all if I want to try using hdr as its gonna be basically mirrored from obs?

will it affect the quality of the capture ?rather than cloning as I'm doing now?

[past basin]

It may have a small effect but it shouldn't really be noticable

Though you may get some issues if the gaming computer gets really loaded down while gaming

[exotic olive]

so this has to be done on the gaming pc not streaming pc

[past basin]

yeah

[exotic olive]

I'm not gonna lie it seems a little more complicated going down the obs path to

to achieve that result

[past basin]

It can be - but it's usually pretty much set it up and forget it (aside from adding in new games to the OBS capture, if you don't use Display Capture)

[exotic olive]

so i have to mirror my gaming screen on the gaming monitor and project it to the capture card?

[past basin]

Are you jusst looking to try HDR right now or setup to record HDR?

Sorry had to step away a minute

[exotic olive]

looking to be able to stream and still use my hdr on the game monitor but it's a hiccup lol

many people have said the same thing on Google just tried researching into it a little bit

its not gonna be a huge game breaker but definitely would like to still make it work unless it gets implemented in the future

[past basin]

I'll see if I can summarize the setup a bit better in a couple minutes there

The first headache is setting OBS up for HDR - you'll install a copy on the gaming PC here. EposVox has some nice guides on setting OBS up for HDR recording though at https://www.youtube.com/playlist?list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB since that step is kind of involved. Don't bother changing this on the treamig PC since you want to let that auto-convert to SDR for now.

Back in Windows Display settings set the monitor back to extend.

Once OBS on the gaming PC is setup for HDR, add your games, or display to the sources list (Game Capture mode usually works best performance wise, Display is a good fallback). Then right click the preview and go to Fullscreen projector and send the whole thing to the capture card that way.

in th

[quiet elk]

so everything plugged in (hdmi and usb) the light is still white

i forgot to bring this up

but nothing shows up in any app i could use it in

it worked one time and then never again

when i say nothing shows up i mean its being detected

but it shows nothing

no screen just blank

[junior stratus]

Any good videos of the 4K X being setup for a daul pc setup? All the videos I find are for consoles

[past basin]

If the light is white, it doesn't think there's a signal to show anyway. What are you trying to capture with the card, and is it connected to the right HDMI port on the card? Have you already tried swapping the HDMI cable?

[past basin]

I'm not aware of any offhand, though there might be one over in #1291136160676188172 . That said the card will connect the same as HD60 X in most cases so those videos should also work for you.
The exception is that the 4K X is a HDMI 2.1 card so there may be more situations where hooking it up in passthrough like a conssole, will work just fine, while HD60 X iss a HDMI 2.0 card so a lot of people would hook it up in cloned mode too get better refresh ratess.

[junior stratus]

Okay thanks

[carmine mason]

Howdy

Sooo

How do I use a capture card again

I'm a bit confuse how I somehow get the image from my xbox to my tv

Or how I used to

[past basin]

HDMI from the Xbox goes to HDMI in on the card. HDMI out from the card goes to the TV. If it's an external card, USB goes from the card to the PC then.

The card needs power so the USB has to be connected (or the PCIe card installed) and the PC on to get signal through.

[carmine mason]

Ok nvm I figured it out

Has to use this old image

[past basin]

Glad to hear you got it sorted!

[carmine mason]

Buttttt everything looks a bit darker than it was before I used the capture card

Why?

Ok nvm I think I'm wrong

[past basin]

Okay - if it is darker check if your console is in limited or full colour modes (or the card). Sometimes the automatic detection for that can fail and you have to set it manually

[carmine mason]

Oh

[exotic olive]

thank you!

[past basin]

No problem, hopefully that works so you can try out HDR with the setup.
OBS on the streaming PC should take care of switching things back to SDR for what goes to your stream.

[quiet elk]

i am trying to capture a nintendo switch. its connected to the right port and i tried swapping hdmis

the light is still white

okay so it does turn blue if i have the switch in the dock and turned on. but nothing shows still

[past basin]

Okay, that's a starting point at least. Card has signal now.

Is this a mac or PC? If it's PC try it with 4K Capture Utility - that can give us info that OBS or other apps may not

(available at https://www.elgato.com/downloads if you don't already have it)

[quiet elk]

tried the 4k capture utility already. does the same thing. blank screen

heres some more info.
if i use obs or any capture software other then something like the camera app on windows it crashes the pc

a blue screen'

this includes the 4k capture utilty

[past basin]

That usually implies a bad Windows UVC driver since that card doesn't have it's own. I could see it triggering it other ways if it were having serious trouble. . . hm

Though the card should only work with one app at a time to begin with

If you check Windows Privacy settings for cameras, is it set to allow access to apps, and furhter down the Desktop apps?

[quiet elk]

yes

i think i said this but it did work one time while i was in vc with friends

i just plugged it in and it suddenly worked

[past basin]

Happen to know what the the stop code was on the Blue Screen? Usually when I see a card causing BSOD it's a driver issue with an internal card or older one that still had drivers - but this one uses the Windows UVC driver. 😐

[quiet elk]

obs stopped crashing the pc as well

[past basin]

huh

If it comes back, try replcing the USB cable

It could have shorted connections inside that only happen in certain positions

That woudl definitely cause a BSOD

[quiet elk]

i have a replacement cable coming (it was one of my first ideas)

comes in two days

just wanted to check here if there was any info to help me out

[past basin]

Ah, I wish I could still get stuff in 2 days here. Since the holiday shopping started everythign is 1.5 to 2 weeks out from me or more 😦

But sounds like you're on the right track

[quiet elk]

if the new cable does not work ill most likely come back here

but heres hoping it does work

[past basin]

Sounds like a plan. #official-tech-support might be able to help too. They're likely a bit busy this time of year so it'd probably take a couple days to get to a ticket, so I'd open one now if you wanted them to take a look

They'll probably ask you to run the Elgato Windows Reporter tool to pull info and see what's going on

But I figure cable is a good spot to work with, especially if it just suddenly started working again

[quiet elk]

ill try the official tech if the new cable does not work.

thanks for the help by the way. i know nothing really got fixed but it is a bit better then hoping some random youtube video or reddit post would have the issue

[past basin]

No worries, good luck with it though

hopefully that's all it is, and the new cable keeps things solid

[cerulean estuary]

hi guys i had a quick question for a dual pc and go xlr should i plug the goxlr to the streaming pc or gaming pc

i saw mixed answers on google

[devout plover]

Is there a way to update the 4k pro?

And currently i have it set to 4k 60fps, will quality decrease if fps increases?

[final cairn]

Hello I am currently planning to buy Elgato Game Capture HD60 S+ is this capture card can do 4K capture utility and OBS stream at the same time?

[past basin]

No, that feature (multi app) is only avaiale on 4K Pro and 4K60 Pro Mk2.

[past basin]

Do you mean the firmware? If so you can go into 4K Capture Utliity and in the settings under the device tab, there will be an update firmware button if an update is available. Make sure your 4K Capture Utility it updated on the general tab as the firmware comes bundled in the app.

[final cairn]

So, I can't use multi app on Capture HD60 S+ even via stream link?

[past basin]

If your system has no issues with NDI setups that's an option. You can use a multi cam app too.

[devout plover]

ok thanks!

[exotic olive]

I was just looking at a similar issue I have been trying to stream to tiktok live studio and obs or streamlabs and the video signal doesn't appear i have enabled stream link but still no joy am I not able to stream to more than one platform with the hd60 x?! as I have enabled stream link!

[exotic olive]

I connected mine to the streaming pc control all your audio and game audio through that!

[stone prairie]

Can I please have some help, I just got my hd60 x and want to use with my ps5 and pc, I have a video capture device on OBS and it picks up the screen, but I cannot swap my main monitor back to my ps5. How do I fix this???

[exotic olive]

could you show a photo?

I might be able to help i had this issue earlier lol

[cerulean estuary]

thank you

[next bramble]

Hi. I have a question for 2 PC setup with Elgato Capture Card 4K X. Do I leave the screen extended. or Clone?

[stone prairie]

Can’t send a photo but my ps5 is connected to the HDMI IN and that is connected to my monitor and pc (which is connected to HDMI OUT). I have it set up as a video capture device but can’t seem to free up my main screen

[exotic olive]

clone your main gaming monitor to the second monitor you use to dual stream from!

[next bramble]

ok, so I guess back to deleting OBS on gaming pc. Thanks depending on who answers I get a different answer as to cloning or using the extended and project my obs. Thanks for responding

[exotic olive]

I always clone my capture card everything I use to stream off is all done through the streaming pc you plan on using obs on gaming pc too?

[next bramble]

I wasn't, but asked a question in the support of obs to get help with putting aux cable between the pc and next thing I know I was told to use obs on the gaming pc to project and thus back and forth and back and forth. Depends on who responds and tries to help, but if you ask another question and someone else answers you may ending re-wiring everything and redoing everything. 2 weeks and I'm still not setup since I ask another question. I guess I gotta stop asking questions, so that's on me for being stupid🤣

[past basin]

It depends on the setup, which is why you're likely getting different answers. Cloning is usually easier - but it'll turn off HDR because windows turns off HDR when cloning is active. People will use OBS's Projector and extend the screen to get around that if they have a HDR setup. Some people also like that doning it the extend/OBS way you can select what gets sent to the capture card, by adding things to the OBS Projectoor - cloning you get the whole screen, including stuff like Discord popups and the like.

Some folks will also set it up with OBS so they can use NDI for audio transmitting.

[past basin]

What do you mean you cannot free up the main screen? Is it stuck on the PS5 or the PC right now? I'm assuming both the PS5 and the PC are connected to the same monitor and you're having issues getting them to switch?

What if you use the input controls on the monitor itself to switch it over?

[stone prairie]

I am stuck on the pc screen right now, and yes they are connected to the same monitor, but even swapping the inputs with the monitor it flickers then forces back to the pc screen

now I do have a second monitor connected which has OBS running with my capture card showing

[past basin]

Sounds like a signal issue - if you disconnect the PC monitor from it entirely does it go to the PS5 and occasionally flash black?

If it does, go into settings for the 4K Capture Utility, wait for the Please Wait message to clear and load up settings. Go to device tab and try setting the EDID input mode to "Display"

[stone prairie]

unplugged the monitor and was met with just a black screen no input at all, trying the EDID now

AHA!

[devout plover]

Wait so you clone ur main gaming monitor to a second monitor? Or the virtual monitor that the capture card is

[cerulean estuary]

whats the best way to stream your game with a dual pc to discord with sound

im always streaming to my friends so itll be really useful

[cerulean estuary]

with elgato 4k x

[past basin]

Virtual monitor

[devout plover]

I feel like this causes full screen mode games to bug out whenever i try to tab out

And crash

[past basin]

Discord is on the streaming PC? You should just be able to use the Screen Share tool and chose the capture devices option at the top and find the 4K X

[stone prairie]

I have come to see, I can't use my headset for audio and stream to obs? or is that what a chat link pro is for?

[cerulean estuary]

that works with sound?

and yes its on streaming pc my bad

[past basin]

Thats should work fine with sound if you setup the gaming PC to spli thte audio

[cerulean estuary]

this?

[past basin]

It can for some games - typically I suggest working wit borderless windowed in that setup because Fullscreen can override your display settings in some cases anyway

[past basin]

yes

[cerulean estuary]

gets stuck on infinite loading

[past basin]

Make sure no other app is using your 4K X - only one app at a time can use it

[cerulean estuary]

oh yeah oops

[devout plover]

I thought borderless window gets less performance?

[cerulean estuary]

perfect works fine thank you

[past basin]

Only on oolder setups - that changed with DirectX12

[past basin]

Glad to hear it

[past basin]

If you're streaming a console yes

[cerulean estuary]

you need to be hired to the elgato team as support or something anytime i have issues you help me a ton

[devout plover]

I wonder if its worth opening obs on the capture card and capturing the obs preview

Is that the 2nd method?

[stone prairie]

Damn

[devout plover]

Or would that be MORE taxing since it would be two different displays instead of one

[past basin]

Not the preview directly - you usually use OBS Fullscreen Projector while the card iis extended display mode and set it over to that virtual monitor as a fullscreen projector to get captured by the card

The main thing is you're not encoding with that OBS setup on the gaming PC, just display cloning so it's way less impact than a single PC setup

[past basin]

To clarify too - Chat Link Pro splits audio out from the headset jack, not the mic. And it won't work if you have a USB or wireless headset, only 3.5mm audio.
If you have an Xbox there's a partial workaround that doesn't need it for game audio and xbox party chat (but not other voice chats like lobby), but Switch and PS5 don't have that.

[devout plover]

Do you have to change ur obs display to 4k 240 fps in that case?

If my main monitor is?

[past basin]

If you're cloning with OBS you probably want the canvas to match - but it's very unlikely you're capturing in 240Hz so you can likely leave it set to 60.

The fact it's on the oother virtual display means the refresh rates don't need to match as long as the cloned copy is lower

and ideally whole divisble by the refresh rate of th main monitor (eg 240 divies to60 evenly so shouldn't be any tears from partial refreshes)

If you're doing it for HDR thgouh you do need to reconfigure your OBS for HDR recording

ON the gaming PC instance of it

[devout plover]

Im not sure what hdr is

Or if the 4k pro can do hdr at 4k 240

[past basin]

Basically 10 bit collour instead of 8 but. Only really useful if you have a very birght monitor like an OLED to get full use of it

[devout plover]

I do have an oled 4k

Thats good to know then thanks!

[stone prairie]

so if i purchase the cable, obs will pick up my audio from the mic plugged into the headset, game audio, and party audio? As long as it's a WIRED headset.

[past basin]

It can but it'll drop capture resolution. With the OBS projector and extended displpay mode yoou don't need to worry about that, it can captue at 4K60

You don't generally want to recordin in 240FPS unless you're after something specific because it'll eat so much hard drive space

[past basin]

It will not get the mic. It'll get all the audio that goes out the headset jack on the console/controller though. Just not inputs like the mic.

[devout plover]

So where exactly do i enforce the 4k60 resolution and fps to make sure hdr is on

[stone prairie]

and how do I get the mic's audio? Sorry for the million questions btw

[past basin]

Windows Display Settings for the virtual monitor setup, and partly on the capture PC's settings for the 4K Pro if you're using something like OBS there.

[past basin]

Generally you get an external mic and mix your voice back in with that

Chat Link is a passive (unpowered) cable so it doesn't split the mic since it's not amplified enough tos plit without issues.

You can also use something like an Astro MixAmp TR Pro or Steelseries GameDAC Gen 2 which are powered and can split a mic

But those are notably more expensive than a chat link

[devout plover]

I am using obs on my stream pc to live stream and record too

[past basin]

Using a separte mic also gives you more control for things like muiting stream while not muting party chat on the fliy, or vice versa. And usually sounds betetr than a ehadset mic

[past basin]

Yeah, I'd set the refresh rate in Windows Display settingss on the gaming PC then (for the capture card's virtual monitor). HDR on options should be there too

[past basin]

EposVox has some guides on setting OBS up for HDR here https://www.youtube.com/playlist?list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB that you'll need to do if you're doing this for HDR reasons

Probably only want to do that on the gaming PC though - let the OBS and capture card on the streaming PC one convert to SDR since most streaming platforms don't support HDR yet

[stone prairie]

Okay so here's a rundown.
If I want to get all the audio from console/controller to be streamed into OBS I need a ChatLink Pro cable. As for mic input I need to use an external mic and mix the audio back in.
OR
Spend money on headsets that already split the stuff for you.

[past basin]

Pretty much (though the mixamps I mentioned can also be used with other headsets, they also bundled with those brand's headsets for certain models)

[devout plover]

You are absolutely incredible thank you so much for all your knowledge and help!

You are constantly helping people in here and you do a fantastic job

[past basin]

Thanks!

[stone prairie]

Chat cable it is.

Thank you for the help on everything!

[past basin]

No problem, good luck with it!

[devout plover]

One thing i am struggling with, is understanding how exactly i should capture my 4k gameplay but stream at 1080p

Does it automatically downscale? Is it better to stream at a higher resolution?

Tiktok and twitch only allow 1080p 60

[past basin]

You're using OBS right? If your OBS Canvas is 1080p, OBS will downscale it to match

There are filter options in the settings too to improve the downscaling

[devout plover]

Obs for streaming pc for twitch and TikTok live studio for streaming pc on tiktok

[past basin]

Not familiat with TikTok's app but I'd imagine since it's their own they would also scale it down to match their settings for you

If not you could run it through OBS at 1080p canvas and use the virtual camera for the video

[devout plover]

When i add it as a source it gives you an option to choose a resolution , what should i set the resolution to?

[past basin]

if you're streaming in 1080p, might as well set it to 1080p there as well

[devout plover]

In tiktok studio, i add the 4k pro as a source and set that source to 1080p and hope it properly converts?

[past basin]

If the app was written to output to 1080p it should. It'll ask the card for a 1080p copy of its possible too. But again, I'm not familiar with that app in particular

[devout plover]

thank u! Also i got a replacement 4k since the old one had flickering, is it supposed to be capped at 144? the previous was capped at 240

[past basin]

Generally no - but if it's cloned display setup and the monitor you're using only hits 144Hz over HDMI, then that'd be correct as Windows would pair them up

[devout plover]

my monitor is is 240 hz tho

[past basin]

Is it running at 240 right now?

[past basin]

If you go into the streaming PC and run 4K Capture Utility, go to the settings and device tab and try estting the EDID mode to Internal

[devout plover]

tho my capture card is plugged into my gpu not my monitor at all

[past basin]

That said you don't really have to worry about it anyway - you probably want to capture at 60Hz anyway

[devout plover]

i do, just making sure its not defective tbh

[past basin]

Yeah, it's probably just on the wrong EDID mode, I wouldn't worry about it too much

[past basin]

YEah if there's nothing in the HDMI out on the card switch that to Internal

Display should be used only when there's a monitor connected to the output

[devout plover]

like so? and thank you!

[past basin]

Yeah, that'd do. You may have to reboot the gaming PC after changing it to get it to pick up the change. Though sometimes just taking the HDMI out and putting it back in can also force it to redtect without a restart (if it doessn't just pick it up automatically)

[devout plover]

ok will do! Is it okay to keep them at seperate refreshrates but still merged?

my main monitor is 240hz and the card is set to 60hz, but they are merged as of now

[polar scarab]

any fixes?

[past basin]

Yeah that should be fine. You'll get a 240Hz feed to your monitor now to game on, and a 60Hz full resolution one for the capture card to record/stream with

[past basin]

What card are you using? If you go into settings and hit reset defaults and restart the app, does it clear up?

[polar scarab]

hd60 pro

now it doesnt even show up in my device manager

[past basin]

Doesn't show up at all? Do you have the latest drivers from here https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers installed?

[polar scarab]

it shows up but now its still doing the same message

oh wait i turned off my console it says no signal now

i turned it back on it still dont work

like idk what to do man

[past basin]

I'd check it with another app first - like OBS Studio orEven Windows Camera

Can help tell us if it's the app or the card that's having issues

[polar scarab]

its the card 100%

on streamlabs its just a black screen even with my video capture device

[past basin]

Check Windows Privacy settings. The captre card is treated as a camera so check in there, make sure it's set to allow applications and further down desktop applications, access to cameras. This can get reset by Windows Updates sometimes

[polar scarab]

i tried every fix possible

[past basin]

This ine is set "on" too?

The first one is aimed as MS Store apps

[polar scarab]

yes

[past basin]

Under that you can also check and see what apps are making calls for the camera or capture card. Are there any others besides 4K Capture saying currently in use?

[polar scarab]

My obs

[past basin]

Close both, restart 4K CApture. HD60 Pro can only work with one app at a time, if they're both open it'll conflict

Mutliapp only works on 4K60 Pro Mk2 and 4K Pro

[polar scarab]

still "no signal"

[past basin]

Console still off?

[polar scarab]

nah

[past basin]

hm What console?

[polar scarab]

PS5

[past basin]

Also do you have a monitor in the HDMI out port?

[polar scarab]

wdym?

[past basin]

The capture card has a feature called passthrough where you can hook up a monitor or TV in the second HDMI port on the card, the HDMI OUT port to play your games on a TV or whatever while you captuere a copy

Its' optional - but if there is a display in there it can give up some hints what's going on

[polar scarab]

oh yea my console is in the "IN" input and then my "OUT" input is in my monitor

if thats what ur talking abouyt

[past basin]

yeah - is there a signal on that monitor?

[polar scarab]

nope

its just off

[past basin]

Did your PS5 get any updates recently? If so hook it up to the monitor directly or get into it with remote play to check the settings and make sure HDCP didn't get turned back on in your video settings

Passthrough on the card generally works as long as there's power to it. When it's down, 4/5 times it's a HDCP issue or a cable problem

[polar scarab]

hdcp is off

[past basin]

What resolution is the PS5 set to - automatic?

And is 120Hz mode set to off?

[polar scarab]

yes

[polar scarab]

yes

[past basin]

Try setting it to 1080p to be safe, make sure HDR is also off and reconnect the capture card

[polar scarab]

it was working earlier this morning i restarted my pc and it went boom

it stopped working

note to self - never restart the pc

[past basin]

Yeah, just a matter of tracking down what's up. With everything set statically we can rule out a lot of hiccups

[polar scarab]

im gonna try something i found on the internet

[past basin]

Sounds good - what are you trying though?

[polar scarab]

uninstalling the driver - uninstalling the app and then restarting

it worked

[past basin]

Glad to hear it. Seems like we were headinig in that direction anyway if it had kept reporting no signal

[polar scarab]

we prob were but i tried it before and it didint work

which is odd

but i appreciate you for helping my man

[past basin]

Eh, might have be related to some of the other things too, like making sure OBS was closed and all. At least you've got it sorted out!

No worries, good luck with the rest of it!

[devout plover]

Thanks a ton! Sorry to bombard you with questions today

[past basin]

All good! Good luck with it!

[devout plover]

So sorry for this but do you recommend any formats specifically for the 4k pro?

not sure if u would recognize these since its tiktok studio

[past basin]

If you're treaming NV12 which has 4:2:0 colour usually works well since streaming platforms tend to use it

YUY2 will work fine too though - the platform will just scale it down on their end to match

[devout plover]

Probably YUy2 in that case since im not sure if it uses nv12

[past basin]

Yeah not sure what it's looking for there since I doin't know TikToks ingest format

What does it actually change if you set it to auto?

[devout plover]

it did a speed test that was very inaccurate since my internet is like 600mbps upload and download

[past basin]

Speed tests in an app go to the specific servers you'd be using usually as opposed to a general speed test which basically tests the closest test server. 47 Upload to a streaming server is fine

Especially as they tend to cap the rate anyway and are only suggesting 7.6 Mbps up

[devout plover]

oh okay thanks for the knowledge good to know

[past basin]

But yeah looks like auto just wanted the bitrate nudged down a bit. That should be fine

[devout plover]

should i lower the bitrate to 7600 from 8000?

[past basin]

If that's what the app goes with, Id' start there, yeah

Some systems allow a but of overhead past the suggestion, some do not

I know Twtich used to force a discoonnect if you went above 8k

(Well 8.500 I thin it was but the audio stream was included in that)

[devout plover]

oh okay, i keep my twitch one at 8000

[past basin]

Yeah 8 k is about the max Twitch will dow without enhanced broadvasting

[past basin]

looks solid

[devout plover]

Again thanks a ton for everything

[past basin]

No problem - hopefually that all works solidly now

[devout plover]

one final question; do u need the 4k software open to get the full quality of the card?

[devout plover]

seems to be thanks to you!

[past basin]

No - ideally only have open any app you're using. Too many can caus conflicts

4K Capture Utility is really only needed for changing a few settings you can't change with other apps, if you're usnig another app for your recording and such

[devout plover]

obs and tiktok studio both use it oof

[devout plover]

ohhh ok

[past basin]

Yeah two apps using hte card directly should be fine with that one

4K Pro and the previoous version 4K60 Pro Mk2 both have multiapp support

[next bramble]

Thank you for the reply. I understand that. However, I'm 1 who keeps questions to an instance. It's the pulling and tugging (set it up this way, no you need to set it up this way) to a side that when you are dealing with hardware from 1 company and software from another company and so you ask the questions independently but 1 side will pull you into the other side. It's frustrating for me at my age. frustrating and confusing. It would be the same if I was helping you with physics or ancient religious studies, and someone one was puling you another way. You'd just do what I did and unplug everything and box it all up and say I need to pick a side, because this isn't it

[past basin]

Ah, looking at your post history this you were working with multi-PC audio and getting different suggestions between actual wires, (HDMI, 3.5mm) and folks suggesting OBS-NDI/DistroAV like solutions where you setup OBS on the gaming PC to copy audio instead of actual audio routing over the cables, was it? That can get extremely complex if you've got different people suggesting different setups without explaining the pros and cons of each to pick one. If you're looking on the OBS Disccord though they're not likely to assume you have a software mixer solution like Wave Link, as that's an Elgato specific product and are liable to sugguest network splitting or aux cables, instead of sending it all over the HDMI or something. Most folks don't have immediate access to software mixers and the most common third party one (Voicemeeter) can be an absolute nightmare for new users.

As complex as streaming video gets, audio is the real nightmare because there are so many different ways to do any one step - and gaming audio is even worse because a lot of gaming setups install additional audio software that takes liberties with your system that can make things even more difficult to configure. Genearlly for audio I suggest getting your setup instructions from one place or person to start with, or you're going too quickly get a "too many chefs in the kitchen" situation.

The whole mess would be a lot easier if Windows had bulit in audio splitting 😐

[warped ledge]

virtual spaghetti monsters.

[past basin]

Virtual Cable Spaghetti is a thing. It haunts my old Win 10 box.

[next bramble]

yes. This is all true. Even when you spend the time writing paragraphs to tell people what you have and want to accomplish the pulling in different directions are soo maddening and make you just quit.

It also make so others who have questions don't want to ask due to the same fear of responses. And Windows makes it no better, meanwhile Mac has it's downfalls as well. Sometimes you just want it to work. You want 1 answer and 1 voice, and thus you end up having to pay someone to remote in and do it for you because someone like me who has finished school, doesn't want to go back to school at my age. And I'm retired sitting in a wheelchair. I'm tired of unplugging wires only to put the back and redo stuff.

There should be 1 way if you have this "type" of setup and another way if you have "this" setup. At the end of the day we are all human, and the people who are responding are trying to help. But it comes out at the end to me just unplugging everything and re-boxing it. In the end I like having fun streaming and playing games and can afford to, but all of this has told me either 1- I'm too stupid, 2- It's not worth the headache, 3- Go back to hardware only, or 4- Spend more money.

Either way I slice it, I haven't been back to streaming after my trip a month ago, and I still haven't gotten either my office or the studio setup

[quasi valve]

i need help!

[proud haven]

hi there i have an Elgato HD60 S+
have had it for the better part of 2 years now and I'm noticing it has massive input delay which never existed 3 months ago and its currently sharing none of my console audio

First noticed issues with my ps5 playing Sonic X Shadow generations where QTE's (Quick Timed Events) were being failed
*i am using the 4k Capture util app as my main display for the consoles as it makes it much easier for me to play them on my setup the issues i am noticing are not present when directly ran to my monito (ps5 and Nintendo switch mainly) *

Then noticed displays were not using the proper colors and frame issues with CoD MW (2019)
a moment ago while testing with my Nintendo Switch it was constantly stuttering and skipping frames and now i currently have no audio

how do i fix these issues with audio, lag, color display
for reference i have made sure the 4K Capture Utility app is up to date
below will be pictures of my settings

edit: please ping me in response as ill potentially be asleep and/or could just forget to check :)

[junior stratus]

Where does the hdmi out on the 4K x plug into. I’ve watched a fair bit of videos and still don’t understand

[lone crypt]

A monitor or tv. It’s passthrough for viewing the thing you’re capturing in (closer to) real time.

[past basin]

That's not a lot of info to go on here? Voluneteers are in and out through the day, you're best off describing your problem and if someoone knows how too resolve it they'll get back to you when they're available.

[past basin]

Are you seeing this latency on the delay free passthrouogh too (HDMI Out port that goes connected too another display oor monitor so you get a feed that isn't delayed like captured videoo oover the USB cable)? If you are check that the monitor you're using is set to gaming/low latency mode. Capture cards can prevent automatic detection of a console by some TV's soo you just have to slip the settings over.

For color issues more info is needed - is this only on the Switch? Is it a colour cast, colour shift, contrast problem, etc?

As for stuttering that usually indicates HD60 S+ is either in a USB 2.0 port or being used with a USB 2.0 cable - it requires USB 3.0 speeds too work correctly. If you use it with an 2.0 cable or port you'll notice a lot of stutter and other issues if you're running ovver 720p. Later cards will actally lock out and tell you it needs a USB 3.0 port but there are cases where HD60 S+ will connect without the warning.

[uneven compass]

shi i’ve been tryna get my audio right on the elgato4kX and can’t find any selection for my mic in the sources. anyone know how to work it ? 😂

[past basin]

Can you explain what you're trying to do here a bit more? What do you mean a selection for mic? 4K X doesn't generally have anything to do with a mic.

[uneven compass]

so how would i put in my party audio into streams and recordings on obs

i also have a mic for the pc but i can’t get the audio from that one either onto obs

[past basin]

If your console passes it over HDMI, it'll all come in as one audio source. This does not include a mic since the console doesn't generally play t hat back to you - you'd want a separate mic to mix your voice in at the computer.
If you already have an external mic, you should just have to select it in OBS, either through settings under sound, or by adding it as an audio input capture

Most consoles mute the HDMI audio if you connect a headset to them though, which is when you'd need something like Chat Link

[uneven compass]

i tried the audio input capture and it’s not popping up

[past basin]

What sort of mic is it?

[uneven compass]

i have passthrough on

fifine mic

jus a recording mic

usb

[past basin]

Passthrough on what? The capture card? Or do you have a headset that takes HDMI audio?

[past basin]

Does it show up to Windows? If so it should show up as an Audio Input Capture in OBS

[uneven compass]

well i have the custom turtle beaches for ps and xbox but idk if that works with hdmi

[past basin]

What did you turn passthrough on, on then?

[uneven compass]

it was showing up on the computer until i got my obs running the capture card

[uneven compass]

the xbox

[past basin]

What Xbox is this? Xbox One?

[uneven compass]

X

[past basin]

Series X doesn't have an HDMI input for HDMI passthrough?

What specifically did you turn on here?

[uneven compass]

^

[past basin]

Ignore that option - that's meant for media apps to allow them to bypass Xbox audio control

[uneven compass]

oh elgato videos have been telling me to turn on

bruhhhh

[past basin]

Is the headset curretly connected to the Xbox - USB, controller or wirelessly

[uneven compass]

there’s not much on yt

[uneven compass]

yes

would this be easier in a vc ?

need a troubleshooting chat

[past basin]

Okay. In the current setup you've got the Xbox setup so it can split the game audio and the xbox official party chat. That's good - though it won't let you capture things like proximity chat or lobby. You need external hardware for that. So all that party chat should already be getting captured by your capture card. Is that correct? And you're just trying to mix in your own voice?

I'm not available for VC anyway as I'm about to start work shortly

[uneven compass]

i tried a test stream and couldn’t hear anything but theoretically yes

[past basin]

Nothing at all? Not even game audio?

[uneven compass]

jus double checked

and nope

nothing

[past basin]

Also do you mean you couldn't hear it on stream or at the computer? By default OBS adds audio in such a way that YOU don't hear it and only stream gets it

Okay, so no audio to either you or the stream

[uneven compass]

on stream

[past basin]

Can you hear it at the PC? Do the volume indicators in OBS move?

[uneven compass]

nope

[past basin]

Did you at any point set the 4K X to analog audio mode?

[uneven compass]

no?

[past basin]

And there's no chat link or anything here right - Xbox just goes directly to the capture card?

[uneven compass]

yes

xbox and 4K X

[past basin]

Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab and find your 4K X - while there is audio playing on the xbox does the little volumme indicator next to the capture card here move? Or does it show no audio?

[uneven compass]

says it’s not enabled

mmsys

[past basin]

It says the card isn't enabled?

[uneven compass]

audio service

[past basin]

. . . okay then

gimme a sec, that's wildly abnormal

[uneven compass]

should i enable it ?

[past basin]

If it gives you that option, yes

If Windows Audio Service is disabled, that would explain a lot

[uneven compass]

devices keep popping up then disappearing

[past basin]

It's probably installing and setting them up - give it a few minutes

[uneven compass]

okay

[past basin]

If after 2-3 minutes that list is still empty, reboot the computer

[uneven compass]

okay

so after reboot what should i do jus try to run obs as usual?

[past basin]

Check the mmsys.cpl screen and make sure it's showing some audio devices

[uneven compass]

uh

not showing anything

could my webcam be trying to act as a mic or something ?

yea

i unplugged it

it worked for a sec

sound came back on my pc as well

plugged it back up and it disabled all audio devices

[past basin]

What on earth

That sounds like your Webcam is outright crashing Windows Sound Services or something

Does that list of devices populate when the webcam is removed?

[uneven compass]

yes

i’m on a subreddit rn

might have found something

it’s the camera tho forsure

i checked my audio devices in device manager

and it’s in there

idk how to disable it for audio and use it for camera only

[past basin]

You might be able to disable it in the audio section of Windows Device Manager if it shows up there

[uneven compass]

it won’t show up

i can disable it

but it disables the whole thing i think

[past basin]

Hm. Hard to tell, since it's causing the audio devices list to clear out so you can't disable it where I normally would. .

What camera is it anyway?

[uneven compass]

legit there’s a whole subreddit page on this exact problem

for my exact camera

i bought brand new less than 6 months ago 💀

yep

reddit saved me again

thanks for the help bro

that was mad weird

[past basin]

Glad you managed to sort it out.

That does seem like a popular problem, though I've honestly never run into that one before

[uneven compass]

it’s this logi webcam

jus this model specifically too

[past basin]

I wonder if Logitech support has any updates that might fix that

[uneven compass]

prolly not, one commenter was from 20 days ago

that sub was over a year ago

[deep yarrow]

Update, I replaced the motherboard, now the Elgato is seated in the correct slot but it’s just showing this, I am getting audio @past basin

I also tried switching the frames to 144hz on the capture card but still getting audio but no video

As you can see it’s recognizing the source is changing but I’m not sure why I can’t get the video

[radiant dove]

So I'm looking for getting a capture card for a double pc setup and was wondering what works better or any preference if internal or external one would be better? Also why is it better.

[proud haven]

so i don't really use the passthrough port as i stated i mostly use this to conveniently see the consoles and use them as my setup is a little limited

the color issues are primarily noticeable when i use it with the PS5 i noticed sonic was purple and classic sonic was dark blue
I'm not sure if that's a color switch or cast issue ngl but i do know its an issue with either the card itself or the software as when i plug the PS5 directly into my monitor *using the same HDMI cord I'm using for the capture card its displaying the right colors for everything

I'm using the cable the HD60 S+ came with and I'm fairly certain its in a 3.0 port however i can double check

[proud haven]

ok so i can confirm it is plugged into a 3.0 port
i dont have audio still however i do get static from it
its also not showing in its audio bar in the bottom right that its even detecting audio from the device (testing it with my switch atm)*

[deep yarrow]

MSI - PRO B650-P WIFI (Socket AM5) AMD B650 ATX DDR5 Wi-Fi 6E Motherboard - Black

[past basin]

There's always going to be a touch of video delay on the captured video that goes through to the preview, what's part of why it has the passthrough to begin with, so you can work around it. That said if the amount of delay you're seeing has increased noticeably recently I'd start with the connection. You can try using something like USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html . Click the card on the left and check the summary on the right. There hsould be three speeds, device, port and connection, which should all be SuperSpeed or higher. If any of them are Hi Speed or lower, there's a USB speed issue. This can also throw the audio out.

If it's all SuperSpeed and you're still getting audio hiccups. try a different USB port first, in case it's a port issue, then check with 4K Capture Utility settings that the card is in the correct audio mode, in the settings.

[past basin]

Will take a look there in a moment. That's a differnt board than you were looking at before though wasn't it?
The face the card sees a signal spec is good - the fact it's claiming no signal wwhile seeing that is of course and issue though. Does the card work with any other apps at the moment like OBS, Windows camera, etc?

[deep yarrow]

Yes different and I’ll check in a sec

[past basin]

Make sure the card is in the third slot as well - seems to be the only one that's always going to have x4 PCIe lanes for full bandwidth

[proud haven]

yea it has never been as bad as it has been in the past month and a bit im talking like QTE's have to be pressed a few seconds before the perfect timer shows up for it to be a perfect

it says its superspeed and plugged into 3.0 so what i should just try another port? i dont believe i have more superspeed cords but it says i have more ports

[past basin]

These days they're comparable, each has pros and cons.

4K X the external has higher capture refresh rates. It can capture up to 4K144 using the MJPEG compression mode. It's also easiesst to install, though requires a 10 Gbps USB port to get the most out of it as opposed to older cards that only required 5 Gbps.

4K Pro has a higher passsthrough option - it can passthrough up to 8K60, or 4K240, and can capture HDR at all supported resolutions (4K X only captures HDR at 60 or 30 Hz in most modes). However it cap's 4K cpature at 4K60, and at higher resolutions, even though it can pass through the signal at full res it only captures it at lower resolutions. Eg, if you have a 4K240 source, you can send that the monitor on the HDMI out port, but you can only capture at 1080p

[past basin]

SuperSpeed is good there. USB buses can get overloaded by things though since everything on a given root hub on your motherboard shares bandwidth - so it wouldn't hurt to try another port. It might be a good idea to unplug other USB devices you're not using either, especially if USB Tree Viewer shows them on the same root hub as your capture card, in case it'ss a USB bandwidth issue.

[deep yarrow]

So I should move it down one slot?

[proud haven]

so the only things plugged into my pc in the back are my keyboard mouse headset stand ethernet and the capture card
the insane input delay seems to be gone colors seem to be correct but im still not getting any audio not even the static anymore

[past basin]

Yeah that slot is PCIe 3.0 x1. The next one down is PCIe 3.0 x4

[deep yarrow]

LMAO

[past basin]

Hm, so at least partly a hiccup with something else on the USB it sounds like.
And the audio indicators for the card are not moving either right? If you load up Windows Sound Settings (Press Windows Key + R, type mmsys.cpl and press OK), and find the card on the Recording tab, do you see the volume indicator next to it showing noise when you should be hearing something?

[deep yarrow]

They don’t pay you enough fr @past basin

Ur goated one sec lemme try this

[proud haven]

nope they are stationary as hell at 0

and for the sound setting it should be moving when there is sound right? if so then no it is also stationary

[past basin]

Go into the properties for the card three then, check if the card is muted or turned down on the levels tab. If it's not you can also try disabling the ability for apps to take exclusive control of the audio from it on the advanced tab and reboot

If it's still not playing nice after that we'd want to check the HDMI connection

[proud haven]

ok so it was turned all teh way down put it back up to 100
jjust disabled the exclusive control settings as well

the sound device setting thing shows its pickign up 1 bar of volume the utility app isnt and i still hear absolutely nothing

[past basin]

You might have to restart everything after some of those changes

[proud haven]

ok shall restart everything

[deep yarrow]

Progress? Still no signal but different no signal pic

[past basin]

That's progress. That signal is one that comes from the capture card instead of the app - odds are we've got a resolution or timing mismatch now.
If you go into setting and check the EDID input mode in the device tab, what is it set to? Also is there a monitor connected in the HDMI out port of the card?

[proud haven]

@past basin i agree with that other person you dont get paid enoughty for all the help

[past basin]

heh. Progress with the audio I take it?

[proud haven]

fully working

[past basin]

fantastic

[proud haven]

gonna check with my ps5 really quickly but it seems like it should be good on all regards ty for the help

[deep yarrow]

It keeps sticking to default even though I keep manually applying it to 1440p

And no I’m not using the out port

[past basin]

Switch that to Internal there

[proud haven]

yea its working again all the colors are proper and input is almost perfect

[deep yarrow]

I did but it’s same thing now went back and checked at least the 1440p is sticking lol

[past basin]

Good to hear - so a bit of a two fold issue. It's competing wwith something else that was plugged in and during torubleshooting windows muter the card.
You can use USB Tree Viewer to make sure things are on different USB root hubs, if your system has more than one. If you plug in a device it'll pop up in viewer and you can see what port that device is on. From there you can try plugging things in til the card and whatever it's fighting with wind up on different USB hubs. Prime cantidates are other video devices like webcams, and in some cases high speed storage like removable USB SSDs.

[past basin]

This is a dual PC setup right? Whats the resolution and refresh rate set to on the gaming PC?

Or was it a console, I've lost track sorry

[proud haven]

ill keep that in mind thanks a ton

[past basin]

No problem, good luck with it!

[past basin]

Huh. That looks about spot on - if you step back up to display settings are the card and the monitor cloned ,or extended?

That said since the main monitor is 240 you might also want to drop the card to 120 so it's evenly divisible

that'll help reduce risk of tearing

[deep yarrow]

360

[past basin]

Ah, 120 is still a good idea over 144 then

[deep yarrow]

Ok bet

[past basin]

Though again that's mostly to prevent tearing I don't think it'll immediately resolve the signal isssue

[deep yarrow]

Is this what you were asking?

[past basin]

Yeah

hm. If you sest them back to extend for a moment to test, does the card get a signal it can use?

[deep yarrow]

Only thing that change was the source Frames when I did that

[past basin]

hm. I don't like that the source is sticking at 60 there

Set it back to cloned, and reboot both PCs. It's possibile something has been tripped up while we've been working on thiss

[deep yarrow]

Bet one sec

[past basin]

If it's still doing that when it comes up, grab the latest driver from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers and install that.

We might have to reinstall the 4K Capture Utliity too - I've seen it do odd things somtime when major system parts get swapped out

[deep yarrow]

Bet

lol GGs @past basin

Bros him

Or she’s her

Idk but either way goated

[past basin]

Heh, I take it that it all came up after the reboot?

[deep yarrow]

Yea absolutely classic reboot troubleshoot

[past basin]

Excellent, glad to hear you've got it all sorted out!

[deep yarrow]

Thank you fr

[past basin]

No problem! Good luck with it!

[deep yarrow]

don't know why it defaulted to 144 frames when i loaded cod but i don't see any tearing, looks wonderful, thank you again!

[past basin]

Ah, if you need to sets it back to 120 that'll be on the gamnig PC in the dsiplay settings, but if it's not showing any issues it's good, that was more of a preventative step. Glad to hear it's working

[radiant dove]

so basically if I dont have anything with 4k it wouldnt matter?

[past basin]

The internal card has HDR support at more formats. Also the external card has a Line In jack if your PC doesn't have one and you need something like a Chat Link. Overall they're fairly close though

[radiant dove]

thank you for the advice

[past basin]

If you're looking at an internal one though, make sure your motherboard has a x4 PCIe slot free

Not all modern boards wire up all parts of a slot, and some split it with things like NVMe sslots

[radiant dove]

it has an extra PCIe 4.0 slot left over but main reason I was asking since I wanted to add another usb device there https://www.amazon.com/dp/B0BN46KS26/?coliid=I13YZIIJHPSBQ0&colid=UQX3V6R4V7XE&psc=1&ref_=cm_sw_r_cp_ud_lstpd_W2NB40VNHMA4233AVFY4 And use the external one for a caputer card onle if there was no drop off between the two. Got to love everything using usb's now

[thorn prawn]

Hey guys, I have the 4K Capture Utility black screen problem. I use a 4k60Pro Mk 2. It will capture and feed to OBS, but even when i disable it in OBS and close it and only use the 4kcapture, its still black screened. I updated and downloaded drivers, unplugged and replugged in the card, checked the cables, basically the list of what the website says to do. Any thoughts? My latest reinstall actually made it so it stopped capturing entirely

My Camlink will still go through to Discord though. Im so confused, lol

[uneven compass]

@past basin

u got a min ?

[queen sundial]

Alright, I have the Chat Link cable set up

Everything is working great.

The only issue is the weird static thing that happens with some audio devices when you move the cable

Is that avoidable or is that just inherently how wired audio stuff works?

[final cairn]

I just bought 60 X + with stream link. it looks like there is obvious delay between obs source and 4k utlity capture, is there any way to reduce it?

[lone crypt]

When you move the cable?
Sounds like a jack is loose. Audio connections shouldn’t make any noise when you move them unless the connection is dirty or not secure enough.

[queen sundial]

I dunno, the controller's pretty new, the capture card is new, and the cable is new

Is there a specific side for the 3.5mm cables?

I assume they're the same.

[lone crypt]

It’s a y cable, so two of them are the same.
But I think they all have the same plug, which is what we’re talking about.
Still, if the noise happens when you move the cable, then it’s mechanical. Not supposed to happen

[final cairn]

I am compare between the 4K utility live and PS remote play.

4K utillity is left hand side but it definitely darker than PS Remote. is there make it same as PS remote?

[lone crypt]

Looks like it might be a range or color space mismatch.
Or You could use OBS and adjust the picture controls with its filters.

[final cairn]

3rd from the bottom is range space rightr?

[uneven compass]

okay so i ran into the cam problem with my audio last night and fixed it

now i can only hear party chat from the xbox and no game sounds

[lone crypt]

I can’t read that (sorry!) but play with the range and space settings and find the one that makes it look right!

[lone crypt]

Do you have the chat link cable? I think you need one of those to combine party chat with game sound and feed them into the capture.

[uneven compass]

it was working yesterday just fine

i had game sound and party chat audio and i have a mic plugged up tp pc for my own voice

no i don't have one tho i was told by everyone xbox don't need one

i already thought that could be my problem

[lone crypt]

Ok maybe I’m wrong.

I’m not a console guy

[uneven compass]

yea most ppl aren't i think thats my problem atm

[lone crypt]

If you don’t need the cable, then there needs to be a way to send chat and game audio over the capture card.
It would be a setting within the console

[uneven compass]

i have it on

[lone crypt]

(Pretty sure, from a theoretical perspective)

[uneven compass]

yes u right

but its enabled

it was working yesterday just fine

idk what happend

[lone crypt]

So like, if you connect to a tv, both sounds come through the speakers?

[uneven compass]

yes

[lone crypt]

Then with the capture card you have just one but not both…

Could it be sending more channels than stereo?

The card will only pick up stereo, I expect

[uneven compass]

yes and thats what it's set to

for not a console player yu hittin the settings on the spot

could my mic or cam be causing the issue ?

the cam did act as an audio input at one point until i disabled it lol

[lone crypt]

Are you using OBS? Let’s look at your audio sources

[uneven compass]

yes i am

would u like me to dm or send it in here ?

[lone crypt]

Here pls

[uneven compass]

u want to see log or my adv audio settings ?

[lone crypt]

Adv audio

[uneven compass]

igh

well then

can't ss obs

wanna see the device manager too ?

[lone crypt]

So… I see the 4k card in there twice. Should only be once, right?
And then I see you’re using global devices: what is desktop audio and mic set to?

[uneven compass]

sorry if it’s all fd up i’m not used to obs i jus know it’s better than the actual elgato thing

and one is the audio for the elgato

and one in the screen

[uneven compass]

default for desktop audio

[lone crypt]

Elgato captures utility is just for capturing game stuff. Not compositing a stream with many sources.
Not the same function.
Ok so I think you might have these things all doubled

[uneven compass]

and the mic is set to my actual mic plugged up to pc

[lone crypt]

Mic is the mic. Great.
Then you should have 4k card one time.
So the audio is already included in the video capture source. So get rid of the audio source that is also the capture card.
And then desktop audio: what device is that set to… your speakers? What is being captured into stream on that device?

[uneven compass]

i think the default is speakers yes

[lone crypt]

So what is that for. What is playing on your speakers that you want the audience to hear?

[uneven compass]

okay and the other video capture is the webcam

[uneven compass]

no the xbox is what i want them to hear lol

[lone crypt]

There’s a web cam? But that’s not showing in the audio sources so it must not have audio. So that’s fine.
But in your audio sources you have two of them that say 4kx

[lone crypt]

So you probably don’t want that desktop audio source. Get rid of that, too.

[uneven compass]

okay 😂

how would i even get rid of that !?

[lone crypt]

Remove the source.
The global ones…. I don’t recommend using those at all anyway. Use sources in scenes instead.

[uneven compass]

uh

[lone crypt]

But you can use them if you want to have anything always included in every scene

But however you added them, you have the capture card there twice, so get remove the audio only source for that.
And your desktop audio source,,, I think that’s probably repeating your game audio again since you have the capture card set to monitor.

Only add what you want the audience to hear.

[uneven compass]

global sources

what’s the difference

[lone crypt]

Global sources are always on. All the time.
So if you change scenes to a starting screen or anything like that…. Audio is still live

Add audio sources to scenes and they will instead change with the scene changes

[uneven compass]

and how would i remove the desktop if there isn’t one other than that mixer bar

[lone crypt]

And then also, if you add a video capture source like your capture card… which can’t be added to the global…that includes audio.
So if that is also added in a global source it’s doubled.

[uneven compass]

changed the name of the cam

[lone crypt]

I don’t understand the question.

Oh global sources are in settings under audio

[uneven compass]

so have them all disabled ?

[uneven compass]

and just keep the elgato there in the scene sources ?

[lone crypt]

Elgato is a brand. What device do you mean? The capture card?
The audio for the capture card is included in the video capture source. You can see that in the audio sources picture you showed above

[uneven compass]

so something like this ?

[lone crypt]

Yeah that looks right

Ok here comes the guy with maybe some real answer about the actual problem you came in with. Haha!

But yes your sources look right now

[uneven compass]

sorry i’m learning:/

[past basin]

Sorry, you pinged me very early in the morning my time there.
Looking at your other post go into the Xbox audio settings, make sure the option that mutes speakers when a headset is connected is off, and that speaker audio is uncompressed Stereo.
Note that without external hardware Xbox can only share game audio, and official party chat, things like Proximity, Lobby, console Discord, cannot be captures without external hardware like a ChatLink cable or some sort of mixamp (and for Xbox it'd have to be 3.5mm, or if USB it'd need to be "designed for Xbox" to work).

[lone crypt]

Chat link I asked first about but they were under the impression that was not Xbox but just a PS thing… I don’t know any better.

[past basin]

Yeah, it's still a good idea. Xbox is weird in that it's the only current console that caan split the audio on the console - but only for game audio and official party chat.

Based on the description I'm guessing they had that option setup before and somehow the mute got turned on again, but party chat was still set for both speakers & heaadset

Or they turned on Dolby or something and the card is not picking it up

[lone crypt]

Gotcha. They said set to stereo.
Well I think we got OBS cleaned up a lot. Probably had a doubled or tripled source in there.

[past basin]

Probably the mute option then, I'd guess. I took screenshots of my own Xbox a whlie back showing where those options are https://imgur.com/a/xbox-audio-settings-capture-card-Jmj9YhA because it comes up a lot on the reddit

To this day I don't understand why MS and Sony don't do simple streaming things like full dual audio options, or even hiding your name on the dashboard 😐

They even built in their own streaming stuff and still don't do this

[uneven compass]

mb bro idk whats going on with my audio

[past basin]

It's all good - just didn't get the message til now

Check that this option is off though if you're still getting party chat and not game audio

[uneven compass]

ik

ive been over it like 4 times

its all how its supposed to be now i think

[past basin]

Ah, sorted out then? Sorry I'm still checking in between work stuff so haven't fully caught up

[uneven compass]

nope

still no sound

🤦‍♂️

i’ve been tryna to fix this for so long

[past basin]

Is it no sound at all or just almost completely muffled game audio

[uneven compass]

i’ve had 2 different ppl fall asleep in party tryna help me test audios 😭

i feel like it’s jus almost completely muffled

but the audio bar don’t move at all

[past basin]

You're getting party chat though right?

Or did that change?

[uneven compass]

idk anymore

lost all my party ppl lol

it’s 9 am rn

[past basin]

Ah. If it's just almost completely muffled, try turning off Windows Audio Enhancements for the card if it's showing as an option.

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

You might have a noise cancellation app or tool applying to the card that'd remove almost anything that wasn't voice. You can stop most of them by disabling those enhancements

(if it's a mac, check the mic mode on the menu bar instead and make sure voice isolation isn't on)

[uneven compass]

😭😭😭

thankkkkkk youuuu

it had an audio enhancement that completely disabled it

and apparently it turned on while i was napping or sum idek

[past basin]

Might have come from auto updates on audio apps on the PC too. So it's working now?

[uneven compass]

i believe yes

[lone crypt]

Windows likes to turn that stuff on during auto updates….

[past basin]

Excellent!

[uneven compass]

i can definitely hear it through the pc

boutta get someone else on to run last audio test then im goin to bed yo. 🤦‍♂️

[past basin]

Sounds like a plan, good luck with it

[past basin]

Yeah, there's a reason I have a copy paste block for turning that off at this point. Auto updates are the bane of streaming setups 😦

[uneven compass]

good to know

[past basin]

Good to have most of them on though for security so you win some you lose some

[uneven compass]

yeaa..

wasn’t gon turn it off

jus lay closer attention now

pay*

thank you so much fr tho

[past basin]

No problem. Good luck with it!

[uneven compass]

... welllllllllll

im getting sound to the pc from it but not on obs

idk how

[lone crypt]

So where does the sound show up? You see it in the sound devices window, moving on the meter?
How are you hearing it, if not in OBS.

[uneven compass]

from the sound settings

thats where im hearing it

[lone crypt]

Right ok. So… sound settings you can see the meter… but that doesn’t make any sound. So how are you “hearing” in?

[uneven compass]

nvm

it wont stop

[final cairn]

I've just found out It was HDR's Problem xddd

[uneven compass]

okay i think i fixed it

[final cairn]

I've just found out It was HDR's Problem xddd

[uneven compass]

fr this time

[final cairn]

If I turn off HDR it is same as ps remote

[uneven compass]

it was still that same problem jus had to restart obs

[mental saddle]

Hello, I'm looking to buy the Neo capture card but im completely new to capture cards, so I have one question because I can't find a clear answer

If I connect it to my PS5, and also use a wireless headset thats connected with a USB-C dongle in the PS5, does the capture card pick up the audio then or does that not work? I've read that it doesn't work when your headset is connected to your controller but idk if its the same if its plugged directly in the console

[past basin]

Wireless audio is a right pain to deal with for capture - your PS5 is going to mute the HDMI audio the capture card needs if any headset is connected. USB it a data connection so you can't even split it, and wireless is encrypted on top of that. Unless your wireless headset has an audio output meant for audio capture, hooking it up to the PS5 is going to prevent audio capture.

If it has a wired mode you could pair it with a Chat Link or something to split the wwired audio from the controller - but Neo doesn't have a line in so you'd need a line in jack on your dkestop

(other externals like HD60 X do have a Line in)

There is a partial work around if you have a second controller to capture audio from that instead

[mental saddle]

I don't have a second controller unfortunately

so the only way for it to work is by connecting the headset wired to the controller with a chat link?

[past basin]

Or a similar product, yes. Note that Chat Link cables are passive and only split output from the console, so they don't split the mic on the headset, you'd need another mic for the PC

(also Neo itself can't connect to a chat link so if you're getting Neo make sure the PC has a Line In audio jack)

[mental saddle]

Alright

and would it be an option to listen to the PS5 audio on pc? Or does that have a delay because of the capture card

[past basin]

You can - there's a slight delay though, about 2-3 frames of video on the HDMI processing, which is synced with the audio. So if you're watching on the latency free passthrough (the HDMI out on the card to another monitor), you might or might not notice the slight sync issue

Probably fine unless you play something like rhythm games

[lone crypt]

Yeah, 2-3 frames at 60 isn’t a big deal outside of rhythm games.
2-3 frames at 30 (consoles…) is enough to be off for lip sync.

Does the audio not pass through to the monitor?
I’ve not used passthrough but I’ve often wondered about this. Wouldn’t console players just go fully with passthrough?

[mental saddle]

Ah okay, thanks

[past basin]

They mentioned a Wireless headset with this setup, so not in this case. With the exception of Xbox they all mute the HDMI feed when a headset gets connected, and even with Xbox there's soome caveats

[lone crypt]

Right I got that, I was thinking more in general, if you planned your setup around passthrough wouldn’t audio go through as well? You could hang a headset off the tv or monitor and make a pretty simple setup, I think.

But not if it’s wireless, which has its own delay anyway…

[past basin]

Are you referring to HDMI passthrough? That's a valid way for dealing with some headsets like the Astro A50 X or the Astro audio extractor which have HDMI connections - but generally most headsets connect via USB, Wireless or 3.5mm where passthrough isn't a thing. Any of those three connections trigger the console to mute HDMI audio is the problem, since they don't really have their own passthrough methods (outside specific models that have things like a mixamp)

If they don't need to use the mic though, a HDMI audio extrator in a passthrough setup is a good way too do it too

[halcyon sphinx]

Quick question.
When setting up two PC setup, should I be connecting my Elgatoo Capture card to my Gaming Pc or streaming Pc?

[lone crypt]

Capture card is a device on the stream computer (usb or pcie) that receives an hdmi mirror of the game pc main screen.
So in a sense it’s connected to both.
Does that clear it up?
The stream pc sees the capture card as a video capture device.
The game pc sees the capture card as a monitor, to which you send a copy of the main screen.

[queen sundial]

I gave the end of the cable a wipe and it only does it on very specific angles now so looks like it fine

Maybe some weird coating out the box from production or something? I dunno.

[queen sundial]

okay so i recorded some overwatch gameplay yesterday. a few issues I could use some help with

almost certainly just misconfiguration on my part. I'm not exactly experienced with OBS.

This recording was done on PS5.

a. My mic audio wasn't recorded. I could hear my friends through Discord, I could not hear myself. I'm using the ChatLink cable for my headset, and am using a seperate microphone for my audio. Is this because I had the mic plugged into the PS5 rather than the computer? I imagined that via the computer there would be some misalignment of audio feeds?

b. The video window was misaligned about halfway through the video. Like, the top left corner of the video was now in the centre of the screen and the rest was outside the capture window. I'm almost positive that's just because I managed to move it while I was playing, bumped my mouse or whatever after forgetting to turn it off, but thought I'd check just in case.

c. There was some major audio delay present. Like, a second at least, throughout the whole recording. Any remedy here?

For clarity, here's how I have my display capture set up

Here's my mic setup

[lone crypt]

I believe the mic needs to be connected to the pc; the additional mic isn’t for OBS only. The capture card can hear game audio and incoming chat via the chat link cable, but it doesn’t pick up any sound that isn’t being fed to you, the player. Get it?
So that’s why you need a mic connected to OBS to add your voice to the recording.
As for the alignment, yeah sounds like you probably moved the video source on the canvas.
When you get it in the right spot (transform, fit to canvas) then lock it so that can’t happen again.
For audio delay: there shouldn’t be any delay between the game audio and picture since they are arriving on the same hdmi signal…

So then here at the bottom I see the yeti mic is on OBS, but above you said the mic was connected to the console. So I’m confused.
But you should only have 2 audio sources: the one that’s part of the capture card (game and incoming voice), and your mic.
Seems like that’s what you have, right? Since the pc source is disabled?

[queen sundial]

Got it. The above image for the mic was taken after the mic was plugged into the PC.

Thanks for the lock tip!

I dunno, I've got big delay. I'll get a snippet.

Here's an embarassing clip.

Even if you haven't played Overwatch, I'm sure you can understand the mismatch here.

[calm sierra]

anyone come across the issue where your hd60 s+ doesnt output a signal? i've been struggling with this for an hour

[queen sundial]

I use Discord via PlayStation to talk, though.

If the mic is plugged into the PC, they can't hear me

hm...

this is a massive pain.

[unborn basin]

i installed cam link pro and my pc is not recognizing it , how do i fix that?

[lone crypt]

The headset that’s plugged into the PlayStation controller is for talking to people on PlayStation just as always. It just can’t be captured since the PlayStation doesn’t produce that sound on your end for you to hear.

Or…. Since you’re using discord… just put that on the computer instead. If you want to send them the better mic being used for the recording.

[past basin]

What light comes on it when you connect it and what are you trying to capture with it?

Does it actaully say "No Signal" or is it a black screen?

[fallow nest]

quick question, can capture cards cause a computer to go to a BSOD at all?, because my i7 machine went to a BSOD for me today

[unborn basin]

anyone know the answer to my question?

[past basin]

Did you install the drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers as well? Does the card show up in Windows Device Manager? Does your motherboard have the correct number of PCIe lanes free on the slot you installed it in?

[past basin]

Why do you think it's the card? there are so many possible causes for a blue screen. A capture card can do it in some cases, but so can just about any other part of the computer.

[unborn basin]

where it be under?

[past basin]

Cameras typically

[past basin]

Check under sound devices as well to be safe since it has a sound component but it sounds like it's not being detected. First guess is not enough PCIe lanes in whatevers slot it's in

[unborn basin]

i will check the PCIe lane

[unborn basin]

if it did show , what would it say?

[past basin]

Generally something along the lines of the name of the product. It's not listed there. Check your PCIe lanes on the motherboard

[queen sundial]

did another recording today

still a massive audio delay.

anybody know what might be causing this?

[past basin]

Are you using OBS or Streamlabs? If so try muting your capture card and adding it again as an audio input capture source

There's sometimes some issues with OBS and audio pulled through the video with DirectShow compared to pulling it right from the interface

Moost commonly, excessive delay, drifting delay, or sample rate mismatch

[queen sundial]

thank you, yeah, just searched a guide and it told me to do exactly that

I'll record again tomorrow and see if that fixes it

then I think everything is perfect

a few more cables involved than I would have liked, but beggars can't be choosers

[past basin]

That's not the spec sheet - you can't goo by the physical slot size. Best resource is usually the manual as that'll also tell you if lanes are split off for things like NVMe

[unborn basin]

I don't follow

[past basin]

You cannot go by the physical slot size - a lot of slots have a full x16 physical size but might only be wired for x1 or x4 lanes. Additionally on modern motherboards a lot of them start splitting lanes when you install additional things like an NVMe slot. eg you might have an x4 slot that loses x2 lanes when a second NVMe slot is used.

All that should be notated in the manual for the board

[lone crypt]

Don’t need any more cables, it’s just a matter of in OBS, muting the audio of the video capture device, and adding an audio capture device source on its own.
Both are still the hdmi capture card audio.

[queen sundial]

I know, I'm saying the initial cables

like, I need the chat link and cable connected to my headphones

I should have done my initial research anyway.

I'm just glad it's working (I think)

[unborn basin]

It's connected but the pc is not seeing it

https://youtu.be/osnzsSHoonY?si=cAkUrfVKs5qdXkjo

I did exactly what was shown on the video

[unborn basin]

I really had to squeeze in the bottom slot

Now it shows

[lone crypt]

That’s explained in that document you showed above.

Glad you figured it out!

[calm sierra]

a white light blinks twice when i plug it into my computer. the hdmi input is my ps5, and the hdmi output is to my 1080p Dell monitor, and my monitor says "No HDMI 1 signal from your device".

[past basin]

That's a good sign - most of our capture cards and Cam Links flash white twice during power up to indicate all good.
That said this is a PS5? Have you already disabled HDCP in the video settings on the console? That'll keep it from working with any card.
Additionally, if you have HDR on you need to turn down the PS5's 4K Transfer Rate has HD60 S+ only supports YUV420, not the now more common YUV422 (see https://help.elgato.com/hc/en-us/articles/360053160831-Elgato-Game-Capture-HD60-S-4K-Video-Transfer-Rate-and-HDR-on-PlayStation-5 ), or disable HDR
Likewise as it's an older card you should turn off 120Hz mode and VRR, as HD60 S+ can't support them

[calm sierra]

im unable to access any of those settings. when im not streaming, my ps5 is plugged into an hdmi splitter, which goes to the same 1080p monitor's HDMI 2. when i go to the settings on the ps5, it says the output is at 1920x1080 60fps in RGB format

HDCP is turned off

[warped ledge]

wonder if it's your splitter. some don't play nice

[calm sierra]

pls explain. not trying to sound rude, im genuinely confused and idk why. the elgato's output in the monitor's HDMI 1, and the splitter is in the monitor's HDMI 2. the only thing getting plugged into different ports is the ps5, but the ps5 tells me the same output for both devices.

[warped ledge]

what I meant is the splitter may not be compatible "play nice" with the capture card. have you had it working before?

[calm sierra]

yeah, the splitter works fine, and the only things plugged into the splitter's HDMI inputs would be my ps5 and my computer(acting as my 2nd monitor when im not on the ps5)

the HDMI output for the splitter is going to my Dell monitor's HDMI 1 input, and the capture cards HDMI output is plugged into the Dell monitor's HDMI 2 input

[calm sierra]

my ps5 is telling me VRR and HDR are not supported

it was also set to 1080i....what is that???

[past basin]

Splitters can mix up a console. It only has one HDMI out port. It's expecting one set of EDID (Extended Display Identification Data) information that tells it what modes are supported. having the capture card and a monitor connected to different ends of the splitter means you're never sure which set of display modes the console is going to get - it could easily pass you the monitor's set, which might not be compatible with the capture card at all (and if it's a 1080p monitor this would explain why the various features are getting reported as not supported, and it's saying no 4K support).

VRR is also not supported - but if the PS5 confirms that it's good, should mean it already disabled it for you. HDR should be supported - but with caveats. Sounds like it's getting EDID fromt that other monitor though which is throwing it all out of whack

[warped ledge]

thanks, i was stepping away for the night.

[calm sierra]

i'm so sorry, my setup is weird, but it made sense when i first put it together

[past basin]

Yeah, if you're unfamiliar with EDID's it makes sense. Best to use the passthrough splitter in the card itself with the HDMI out. Though that means the card needs power for it's splitter so you'd havee to leave it plugged in

[warped ledge]

that's fine. Looks like Arcsane was able to figure it out.

[past basin]

That also limits the card to whatevere modes the monitor supports

[calm sierra]

https://tenor.com/view/keyaan-john-wick-keanu-reeves-gif-2384046765437701795

[past basin]

Good luck with it, hopefully that's all it is

[calm sierra]

fingers crossed

[calm sierra]

im still not getting a signal. this might sound extremely dumb, or possibly even dangerous, but would it make sense to plug the splitter into the capture card? or do you think thats a quick way to start a fire?

[past basin]

Wouldn't really cause a fire but it might trip a bunch of stuff up

Try booting the PS5 in Safe Mode for a moment

that'll help us rule out some thigns

Oh hey that post looks very familiar 😄

[calm sierra]

like the splitter's output is plugged into the capture card's input, and the capture card's output is plugged into the monitor

[past basin]

lemme get you the right link

apparently I can'y copy a link

https://www.playstation.com/en-ca/support/hardware/safe-mode-playstation/

[past basin]

Yeah that splitter needs to be gone entierly to make sure it doesn't interfere with setup. If we can get it all working you can try putting itb back later

but they're usually far more headache than they're worth

[calm sierra]

so, i plug my ps5 directly into my monitor, and its a black screen, which is different from No HDMI signal

but, i plug the ps5 into the splitter, and the ps5 works fine

[past basin]

Did you disable HDCP in the PS5 Video Settings? Make sure that didn't get turned back on during troubleshooting or updates

[calm sierra]

no, there were no updates. i was gonna try safe mode without the splitter (since it might be the problem) but the screen was just black, but it said HDMI 2 Input

[past basin]

The PS5 output black screen in safe mode? Given your monitor appears to have 2 HDMI inputs tyr manually swiching between them when the PS5 is on

[calm sierra]

i plug the ps5 directly into the HDMI ports on my monitor, no signal from either

[past basin]

Okay lets take that monitor out of the equation for now. If you hook it right into the capture card and boot the console in safe mode, do you get the video on the cappture app?

[calm sierra]

no signal

[past basin]

Grey screen or white?

er text

[calm sierra]

white. it was capturing mic audio, but i think it was just my microphone still plugged in

in safe mode, i went to change video output, and the only options were 720p, 1080i, and 1080p

would "restore default settings" have anything to do with YUV420?

[past basin]

YUV420 stuff is only if you have HDR on

In safe mode, HDR should be off

[calm sierra]

ah, well i think the issue might just be the monitor then, unfortunately

[past basin]

hm

Does the monitor work with anything else?

[calm sierra]

it works with the splitter, which is the HDMI "input hub" for the ps5, and the HDMI for my computer, so itll act as a 2-monitor setup, and my switch whenever i decide to turn that on

[past basin]

If that's the case and you have to use the splitter, try putting the splitter on the HDMI out side of the capture card

[calm sierra]

so, ps5 into capture, then capture into splitter

[past basin]

If that's the only way the monitor works, then yes

That sounds a lot liek the splitter is affecitntg something though so we definitely don't want it betweeen the capture card and the console if we can help it

[calm sierra]

no signal

[past basin]

Do you have anything else around you can plug into the capture card?

I'm not liking the oddities with that PS5 and the other monitor - so I'm not sure if issues here are card or console

or even HDMI cable

[calm sierra]

i have a switch

[past basin]

Yeah, that's perfect. 1080p, no odd settings to deal with

Does that work with the capture card or the other monitor?

(with that splitter out of the equation)

[calm sierra]

ill give it a shot whenever my son lets me put him down lol

[past basin]

Sounds like a plan - I've got to step out in a bit likely (it's almost 1 am), but when you get a chance you can follow up here and myself or one of the volunteers can try to help furhter. With any luck knowing if the Switch works will give us an idea if it's the capture card or PS5 that's being a headache.
One other thing you might want to try is swapping the HDMI cables around as well, just in case one of the ones in the lot is bad and tripping up our troubleshooting

Good luck, if I'm not still on when you get back!

[final cairn]

Is there any way to hide the task bar when 4k utility is full screen?

[past basin]

That's a bug - if the window is maximized the task bar stays up when you go fullscreen. If it's not maximized and you put it full screen it goes away

[past basin]

So just going over this again, you've got a 4K60 Pro, original, and you're getting stuttery video since changing out to a AMD setup (mobo swap, not GPU right?). You already turned off Variable Refresh Rate and HDR on the PS5, and you disabled the Windows Memory Intergrity feature that was blocking the driver for the 4K60 Pro.
Is the video stuttery in preview or only in recordings?

[delicate skiff]

yes only in recording never had to change memory integrity, or any other setting on Playstation when I was on intel My playstation runs off my computer monitor https://www.amazon.com/dp/B07YGZL8XF?ref=ppx_yo2ov_dt_b_fed_asin_title

[past basin]

That monitor still supports features the card doesn't which is why you neeed to make sure they're off on the PS5.
Aside from that what is your video encoder set to in the recording section of 4K Capture Utility?

[delicate skiff]

also vrr is off and no hdr

@past basin give me a couple mins installing updates

[dire star]

hello I just got an hd60 and I have ben having trouble getting it to show on obs and stream labs. I have lloked up videos and none of them are showing the same problem I am having.

[past basin]

OBS made some changes earlier this year that cause issues loading in older capture cards. Try OBS 29

[dire star]

how do I go about getting 29?

[past basin]

Their previous releases link on obsproject.com - it'll take you to https://github.com/obsproject/obs-studio/releases

Probably try this one https://github.com/obsproject/obs-studio/releases/tag/29.1.3

[delicate skiff]

@past basin mine is so old doesnt install capture drivers

[past basin]

You mean it's not installing the drivers with 4K Capture Utility? If so grab them from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

Make sure you're getting the right one Game Capture 4K60 Pro

[delicate skiff]

i have it just showing you

[past basin]

You swapped your motherboard right?

How many PCIe lanes are available on the slot in the new board?

[delicate skiff]

yes i went from a i9 9900k to a amd 9700x

MSI MPG Z390 GAMING EDGE AC ATX LGA 1151 to a B650 GAMING X AX V2

[past basin]

That board has 2 slots that have x16 physical slots, but are only wired for x1 . The only slot the card will work in, in that board is the top one where your GPU goes.

The capture card needs a slot wired up for x4 or better

See: https://help.elgato.com/hc/en-us/articles/360027964112-Elgato-Game-Capture-4K60-Pro-System-Requirements

[delicate skiff]

@past basin

so it could be the mobo is no good ugh

[past basin]

Yeah it has enough bandwidth for the audio, but not to work correctly for the video

Your old board could do x4 on all three slots that were big enough for the card so it didn't have that issue

[delicate skiff]

it was a bundle deal with the cpu at microcenter drove 2 hours

[past basin]

Yeah - this PCIe bandwidth issue is one of the most common issuess with the internal cards and new boards. Some devices can operate at x1 but perform better at x16 so they started giving even small slots full connectors. It's a pain to keep track of since you usually have to check the motherboard specs or manual to confirm what a slot actually is now

It does have a USB 3.2 Gen 2 slot though, so the external 4K X is an option

[delicate skiff]

so what would you recommend id Glady switch to a external I do have a USB extender on the computer both pci or I can go back to usb

[past basin]

You can either switch out the board to get one that as an x4 slot free, or go to a USB card.

An external card is likeky cheaper than a new motherboard - though that might be worth checking into

[delicate skiff]

I don't mean to tell you about my life but it is getting kind of hard lately I only work when the school's open here paychecks haven't been really great I've cut back on so many subscriptions just to try to save money and it doesn't seem like it's doing enough

[past basin]

Yeah, this seems like a kick in the pants tbh, upgrading your PC just to find out the new board isn't compatible with the capture card.
You might be able to swap the GPU and capture card around, since the GPU can usually run at lower specs - but it'd probably hurt the GPU's performance

[delicate skiff]

I'm using PC Picker right now to see if I can look around for a better motherboard just to see price because I doubt I would be going to Micro Center anytime soon

something like this https://pcpartpicker.com/product/2WV2FT/msi-pro-x870-p-wifi-atx-am5-motherboard-pro-x870-p-wifi

https://pcpartpicker.com/product/pLtLrH/gigabyte-x870e-aorus-elite-wifi7-atx-am5-motherboard-x870e-aorus-elite-wifi7

[past basin]

That first one works as loong as the card is in the bottom slot and there's nothing in the M2_3 NVMe slot.

Second one too

[delicate skiff]

so mine would work but ruin performance

[past basin]

For gaming - I'm not 100% sure as some board require the GPU in the first slot. But if your board allows that it's an option

[delicate skiff]

Talking to friends and the one that helped put the mobo in @past basin

[past basin]

You sure you had the right model on the motherboard? Manual doesn't indicate any bifurcation. But if you've got the option give it a shot

[past basin]

Weird. I'm not used to seeing a board that can Bifurcate to a non CPU controlled PCIe slot. Typically the CPU lanes can be split if there's another CPU controlled slot - but the board is listing the other two slots as chipset controlled. It's not just bifurcating to the NVMe slots is it?

Doesn't hurt to try it in any case

maybe the manual is just bad

[delicate skiff]

My friend and I is going to figure this out because I could buy the 4KX off of Best Buy for $230 But to be honest I wish there was a Compatibility check or something But then again I thought it would just work plus if it's on auto I would think it would divert the power automatically

and it is the og

[chilly oyster]

Hello, so im using the hd60x with a dual pc setup but no matter what i do my colors from my gaming pc wont appear the same on the stream pc.. its like washed but brightness stays shiny no matter what

[past basin]

Do you have HDR on, oon the gaming PC? How washed out are you talking?

[fallow nest]

i need some help today after i was playing my pc game today, my game went all fuzzy could that be cause of the capture card or video card not working that right at all?

I just need to know

[past basin]

I have no idea what you meant by fuzzy here. Do you have a screen shot? What are you even gaming on, a PC or a console?

[fallow nest]

here is a screenshot of the fuzzy game picture, i was playing final fantasy 8 on pc steam

[past basin]

This is a recording sample - did you see issues with the gameplay preview? There's a lot of things that can affect a recording, from encoder issues, to things like overheat or even whatever storage yoou're saving it on having issues keeping up. How long did it stay like that?

[fallow nest]

no issues with the gameplay preview at all, so do you think it might be my ssd usb drive then, do usb ssd drives break if people do not eject them probly at all?

[past basin]

It can be, especially if other USB devives like the capture card are using a lot of data.
SSD drives can break over time but they're usually good for at least 3-5 years

Often much longer

Easiest test for that is record on your internal drive first. If you don't have issues that way, and you see issues when you switch the SSD back, you know it's a storage issue

[fallow nest]

do you mean on my C: drive?

[past basin]

If that's the letter assigned to the drive inside your computer, yes. Usually C is an internal drive

[calm sierra]

so, the switch works

[past basin]

That's a good sign at least but means there's an issue with the PS5 trying to find a compatible display mode with the card. I see that a lot with HDMI splitters, but not so much when you've already bypassed that and hooked the PS5 right to the card

Also confusing since it stopped working with the 1080p monitor on a direct connection

And you said nothing came up when you booted it in safe mode either right?