capture-cards

[warped ledge]

well OBS should allow you to select your monitoring device.

[uneven geyser]

rebooting/turn/on/off fixed another monitor issue unrelated to my current issue

[past basin]

Welcome to the life of streaming. Where you can spend three days trying to fix something and fix it with a reboot for something else 🙂

[uneven geyser]

no sound!

➡️

[warped ledge]

mute the audio source labelled in the mixer, and create an audio input and select your capture card.

[uneven geyser]

first one right?

[uneven geyser]

marketers dont advisertise this LOL!

[warped ledge]

yes sorry I was editing

[warped ledge]

facts

[uneven geyser]

it took me two hours but i fixed it ~

ugh

thx for tagging along

[woeful olive]

Update on this. I got a HDMI 2.1 splitter today and split the signal out of the PS5 to both to the 4K X and the TV at the same time. This gives me a perfect back to normal picture on the TV without color banding. However in the recordings I still get color banding (even though I thought I didn't, but looking now full screen yeah, its there) and even at 60hz there is still color banding in the recording and microstutter. I need to fall back to my HDMI 2.0 cards for recording now.

[junior stratus]

Would the AMD Ryzen 5 7500F be sufficient for the 4k60 pro?

[junior stratus]

Do you reckon the 4k60 pro would look goofy right above the graphics card?

It’s the only place to put it if I got it

[azure hemlock]

It wouldn't fit the port

[junior stratus]

Why not?

Wrong port?

[azure hemlock]

It requires a 4/8/16 port, that above your GPU is only a X1 slot

so it doesn't fit

[junior stratus]

Ahh okay right

[next palm]

Yes I’ve done that nothing has changed I got the Elgato HD60 X

[past basin]

The carpture hardware doessn't generally support switching back and forth between Black Screen or No Signal. It just does on or the other. Some of the apps will throw up a no signal screen if the card doessn't though. OBS it not one of them.

[buoyant bane]

Hi im trying to use my Elgato Game Capture Neo which is hooked up to my ipad and whenever I go onto obs this happens and the only way to fix is if i unplug the capture card like 5 times which feels unnecessary

[past basin]

If unplugging it for a few minutes works, it sounds like another app might be fighting OBS for control of the card. Check in the Windows Privacy settings under Camera, and check the recently accessed pulldown to see what apps are making camera calls (as the capture card shows up as a cmaera). Check that any on that lisst aren't usisng Neo as their default.

[past basin]

Probably a different revision then. CamLink 4K has been around a bit, I know it's had at least one minor hardware revision that Steggy talked about on the last Product Q&A discord, possibly more.

[deep epoch]

i have the elgato 4k60 mk2 running two pc setup and for some reason when i have it running it will cause my pc to hitch/ freeze for a few seconds or crash my game when tabbing or closing it any ideas how to fix

i unplugged hdmi from main pc to test if it was that and ye it was

[deep epoch]

ive even tried diffrent hdmi cables

[past basin]

Which PC is having the issues - the streaming PC or the Gaming PC?

Also if you're using the games in fullscreen try borderless intead

[warped ledge]

is there anything else you're using for audio?

[next palm]

I only have a standalone mic that my headset connects to wired but I don’t have a chat link is there any other way around it

[warped ledge]

what are you capturing? console dual pc?

[next palm]

I’m using my laptop for TikTok studio I’m capture my Ps5

[warped ledge]

do you have your capture card audio as a source via a mic input or a source audio?

[next palm]

I’m new to all this so idk 🤷

[warped ledge]

can you post your screenshots please

[next palm]

Sure gimme a sec just turning my laptop

[bitter imp]

My Elgato HD60 X is displaying a darker screen than normal on OBS Studio. Ive tried capturing an iPhone's and an iPad Air's screen and the screen always displays a seemingly darker or lower opacity than normal capture. I've tried a cheaper capture card and the screen looks just fine. I've tried many tutorials on this matter and none of them worked. Is there any possible fix to this? (The receiving end is a Desktop Windows 11 PC with an RTX 3060 and Ryzen 3 5300G).

[warped ledge]

is HDR on?

[pine echo]

Ive recently got the elgato 4k x external capture device.
It captures okay and I see the gaming in my 4k utility but when I select the 4kx in Tiktok it's not showing anything on screen. It does not happen all the time it's a 50/50 chance. So then I have to capture the utility.exe to show the content. Any advice as to why it could be happening

(This also happens In OBS as I thought it might just be Tiktok)

Thank you

[bitter imp]

how would I check?

[warped ledge]

Try a different usb 3.2 port

[warped ledge]

Via console make sure it’s off, or turn tonemapping off

In 4k capture utility

Settings

[bitter imp]

Ive turned Tonemapping off on the Capture Utility and the same result happens

[warped ledge]

Is HDR off on your console as well?

[bitter imp]

Im using Mobile

[pine echo]

Would that still be if I can see it in the utility software. I will have a look at other usbs

[woven lake]

Hey guys I've been using the cam link 4k for awhile and have had a problem with my camera going from crystal clear to grainy on and off during my streams, does anyone know what could be causing it? I have a video of it if that would help!

I have a video of it if it's okay to link Twitch clips!

[fickle dragon]

Sure, link the clip. Curious to see what this looks like

Cam Link 4K uses an uncompressed video feed to the PC so any issues like thatare likely to be either the camera itself or something on the stream settings itself.

[woven lake]

Here it is! https://www.twitch.tv/lisaschillin/clip/RelentlessPatientRabbitCopyThis-tt9eSoJaYpvTER9Z

It's weird because it's just my camera quality nothing else gets affected....(i think?)

[fickle dragon]

You're talking about around 5 seconds?

[woven lake]

Yes! It loses quality for a second then goes back to normal

[fickle dragon]

Based on what I see that looks like normal video compression side effects.

What is basically happening is you switched to the other menu and in the process cause a lot of change in how things look.

This causes the encoder (the software/algorithm that compresses the video) to suddenly need to catch up and adapt to what is happening. How different bits of the image change depends on how some things in the encoder are optimized.

You'll notice at the same time, the menu is also really fuzzy and then clears up as things stay the same.

[woven lake]

It happens quite alot I can't tell if the whole screen also gets fuzzy or if it's just my camera

https://www.twitch.tv/lisaschillin/clip/BetterPhilanthropicSwanSquadGoals-sOXZgW3bmbhKBbF-

Maybe it's an issue with my OBS encoder?

[fickle dragon]

In that case, when you start looking at the floor and looking around the original image looks and moves almost like noise. Random noise is the hardest thing to compress to a small size in video. What happens there is basically the floor and the rest of the video are needing so much of the bitrate to be compressed, not much is left over for your camera.

Pretty typical.

[fickle dragon]

Based on Twitch's guidelines for bitrate limits and such, there isn't much you can do besides running at the max of 6000Kbps or maybe increasing the quality preset.

One thing you can do to show that is look at the OBS preview and go through these same situations. Your camera will look completely fine since this issue happens during the compression phase before being sent to Twitch.

I think once you look for it you'll notice it happens to just about everyone.

[woven lake]

Yes it only happens when streaming !

Is it not really noticeable? I notice it alot now for some reason but thank you!

I changed my bitrate to 6000 and will see how it goes! I'll head over to the OBS discord and see if they can help with my settings if I still have issues

[fickle dragon]

6000 is the official limit, which still is low for 1080p at 60fps. But if you were below 6000, then it should be improved now.

Finding the right settings in OBS can take a little time, but the folks in the OBS Discord will surely have the right guidance there.

[woven lake]

Thank you so much!

[supple lantern]

Hi! I am just curious how you guys use the elgato camlink. It generates some heat even if it's not used in streaming but according to the internet this is normal. I always keep the camlink plugged in since more than a year now because it would be inconvenient to plug in and out all the time. Can it shorten it's lifespan?

[past basin]

It should be fine as long as there's enough open space around it for passive airflow - just don't seal it in a box or anything and it should be fine.

[supple lantern]

thanks!

[bold frost]

are there any capture cards that support RCA without needing to use an RCA to HDMI adapter?

[warped ledge]

Checking

[warped ledge]

I saw this. https://www.elgato.com/us/en/p/video-capture

[still imp]

This is weird. Not used my HD60 X (with my PS5) for a week. Literally the only thing that's changed is I've updated my Mac to macOS Sequoia. And yet now when I try to connected to my HD60 X I get an error screen that says "INVALID OUTPUT RESOLUTION SELECTED. HD60 X does not support input signal upscaling. Please reduce the device output resolution".

Works fine if I connect directly from my PS5 to HD60 X to a monitor, but if I try to use capture software I get this message now? This happens if I use any software and choose the HD60 X as my camera e.g. OBS but also using it as my camera in Zoom.

I know when I first got my PS5 I had to downgrade some output settings to work with the HD60 X but nothing has changed on my PS. Also, I'm encountered the same issue with my Xbox One and that has never had any issues with my HD60 X.

[bold frost]

hmmm

[past basin]

This usually happens if you're only getting USB 2.0 speeds from the card to the mac. Do you have the card connected directly to the mac? Adapters and hubs can slow things down, especially is Sequoia has a driver issue with any of them, so it's bsed to use a USB-C to USB-C cable direct to the mac. The cable has to support at least 5 Gbps speeds (USB 3.0), and if you do use an adapter it has to do the same. Anything less than that and you'll get resolution errors because of the speed mismatch.

Other than that the only usual cause is if you're trying to capture a higher resolution - eg trying to capture in 1080p when a source is set to 720p output.

[summer sphinx]

Wondering if someone can help me / allow me to pick their brains! ….

Currently i’m running a dual pc setup using HD60s and playing in 1080p, when i stream my game play on gaming pc (monitor) which is connected directly to GPU just doesn’t feel smooth, it feels like i have input delay and the overall experience is not good.

I turn stream off and it feels all back to normal again. Is it the pass through of the capture card causing this? I have been thinking of upgrading to HD60X but don’t want to incase i get same issues.

My gaming monitor is 1080p 165hz

[warped ledge]

the HD60S does have a bit of a delay. The HD60X is a great buy, but if you wanna future proof, 4K X if funds permit it.

[fallow nest]

my elgato 4k60 Pro MK.2 Internal capture card on my i7 streaming machine has been turning my 1 monitor off and on at random when i go live at streaming once and awhile, what causes that to happen

[stoic cosmos]

I have an Elgato Capture Neo and for the first few days it worked perfectly but recently the Status Light would start flickering white and the capture would either be Black (with audio) or "No Signal". It's plugged into a USB HUB (which I have to use due to my mic and keyboard) in my Macbook and the console I'm capturing is a Xbox Series S. 😭

(Unplugging & Replugging the USB or HDMI ports never work nor restarting OBS or the Console)

[past basin]

If you're using a hub the firsts thing to do is always bypass it, even just temporarily for testing. Hubs aren't officially supported (outside the elgato one), as they can introduce compatibility issues. So for testing plug in directly (you'll probably have to add it back to OBS again as OBS usually sees a device on a different port as a new device).
Aside from that it sounds like a potential signal issue. Try setting the Series S to 1080p, disabling features like Variable Refresh Rate in the video modes, and maybe test with another HDMI cable.

[past basin]

Try changing the card's EDID mode to Display in 4K Capture Utility under the settings, in the device tab. Usually that means the card and monitor aren't running exactly in sync which this can fix.

[stoic cosmos]

My Macbook Model doesn't have USB ports, just USB-C

[past basin]

You can use a USB-C to C cable, in place of the USB-A one. Hast to be 5 Gbps or faster, so USB 3.0, or some version of Thunderbolt. You can use a USB-A to C adapter as well, though it can be hard to find one of those at 5 Gbps

[fallow nest]

Arcsane do i change that setting in OBS?

[past basin]

No, as I said, you change it in 4K Capture Utility

[fallow nest]

i do not have the 4k capture Utility installed on my i7 machine, i am running a 2 pc setup which means i use OBS on my i7 machine while it captures my i9 machine display, and everytime i do that while i am live my i7 computer monitor goes off and on at times

[past basin]

Some settings can only be changed with 4K Capture Utility, though they save to the card when changed. You can't change that setting without it.

[fallow nest]

when i installed the 4k capture Utility program on my i7 machine, it broke the video capture on my OBS on my i7 machine

I have no idea what i am doing to fix this problem

i am also cloning my computer monitors

[zinc raft]

I've used an Hdmi switcher to switch between my Xbox and Playstation for 3 years now with the hd60 and then the 4k pro but now that I'm using the Elgato 4K X 4K144 it doesn't want to work with the playstation. Any ideas why that would be?

Haven't changed any settings from when it was working with both of the other cards. Thank you.

[fallow nest]

@past basin help me please

[past basin]

Don't run 4K Capture and OBS at the same time. Ohter than that they should not interfere with each other

[past basin]

What resolutions are you working wiwth, and is your HDMI switch HDMI 2.1 capable?

[fallow nest]

i am not running OBS and the 4k capture utility program at the same time, i am just running the 4k capture program only and everytime i turn that on, it breaks everything

i have no idea how to fix this problem, i have tried everything

i think elgato capture was not meant for a 2 pc setup[

[past basin]

It should work perfectly fine.
If it doesn't work with the app reeach out to #official-tech-support or just uninstall it once you've changed the EDID setting

[fallow nest]

Arcsane quick question, would a very old nvidia video card also cause the monitor to go off and on with the elgato capture stuff?, i am running a nvidia 1060 video card 3GB on my i7 machine

[next palm]

What can I use for a mic if my headset has no mic but I got a chatlink pro @warped ledge

@past basin could you help please I’m struggling

[small mirage]

Why do I get this

[fallow nest]

sprisa do you have your video capture all ready opened up in your OBS

[zinc raft]

I turned my resolution down to 1080 which is what I play anyway and it started working

[warped ledge]

For the in game chat or your viewers?

[next palm]

Both but I got a stand alone mic

[warped ledge]

The standalone mic should be for your streaming PC, but you’ll need a separate one like the controller for your party chat or a headset with the mic.

[next palm]

Oh okay

[past basin]

It should usually be fine unless the settings are messed up on the GPU. Try disabling things like Gsync if that card even has it.

[past basin]

Most USB capture hardware, including Cam Link can only be used by one app at a time. Looks like Logi Capture is running there and using your's. Either turn that off (or set it to a different device), or you can just turn off the Camera Hub preview if you're not using it with the eye icon down in the bottom right.
For future refrence though, CamLink questions should go over in #camera-prompter

[woeful olive]

I am in the initial steps of making a video about this (how the 4K X is basically a lie), but before I do can anyone, absolutely anyone verify that the 4K X can actually handle 4K 120hz VRR HDR in GT7 (where you can notice color banding in the sky, other games might have it but you cant notice) without color banding? I am just looking for one single video showing the PS5 in 4K with 120hz active and 120hz selected in GT7 without lines of color in the sky (so on a track with clear skies in the middle of the day). So far I have found three people with the 4K X and GT7 but all three experience color banding, so 100% failure. But if I am wrong about this and there is some way to make it work I would love to be corrected now. Surely Elgato tested this and can show it works? Please prove me wrong here.

[past basin]

Are you seeing this in recordings, preview or both? And I assume a standard PS5 not the Pro? also wwhat app are you resting wwith, and did you disable the automatic tonemapping already, so I can setup more similarly.

Going to take me a bit of time to setup this as I only have a 4K60 for my 4K so I've got to bypass my passthrough and a HDMI 2.0 switch setup and record only with the card.

Actually ignore tone mapping. I forgot you'll need that on because the card can't capture in HDR at 120, so it needs tone mapping for that

[woeful olive]

I see it in both preview on two different PC's and on two different TVs via passthrough . Also tested all cables and do not see banding from the second output of a HDMI splitter, so the console isn't the source of the issue. Also it's the same on the PS5 and ps5 pro.

[past basin]

Ah, if it's happening on passthrough there might be a issue with EDID negotiation. What did support say about it? Sometimes they'll hit an odd situation and need to setup a custom EDID for specific setups.
If it wasn't affecting the passthrough I'd have assumed it was the tonemapping paired with the MJPEG compression used at over 120Hz. But the fact you're seeing it on the TV through the passthrough circuit implies some sort of mode negotiation may have failed. HDR10 on the display not the new 12-bit stuff right?
I can test for capture and preview, but don't have a 4K120 display on hand to test passthrough.

Do you get it in multiple apps on the PC? I'm assuming so

[woeful olive]

Support said have you restarted the PC.

[past basin]

They open with the standard stuff everytime, yes. Once they get through that they escalate to the next level

Did they have you run the reporter tool or anything?

Actually one way to see if it's EDID issues - unplug whatever is in the HDMI out port of the card, run the PS5 direct to the card, no splitter. Go into 4K Capture Utility and set EDID to Internal. You want to view the capture to the card with nothing else connected to the setup. You need to get the PS5 to redetect modes after this - either disconnect andd reconnect the HDMI cable after changing the EDID settings or run the 1440p mode detection on the PS5 which should also run the detection. Then see if you still get banding in capture or preview. (I'm assuming the tonemapping was left at defaults since you're running 4K120 and are going to need that on)

[woeful olive]

Yeah already done that. The PS5 shows all modes as normal and I still get banding in the preview.

[past basin]

I'm updating there now and should be able to check in a bit. Haven't played GT7 in a bit.

Know what firmware version your card is running at the moment?

[woeful olive]

oh and yeah I ran the reporter tool, it saw some obs crashes or whatever, normal things. It also saw that my GPU drivers and obs versions where all up to date, yet they still told me to update to latest versions as if that isn't the first thing I did. I am not at home right now to see what my firmware is, but its 100% the latest I can get via the 4K app.

@past basin thanks for your work on this. Ill either be able to narrow down an issue to mine and others setup or confirm the issue

[past basin]

K, when you are back might be worth double checking to be safe, but should be this one

[woeful olive]

Actually just got a new email from support, they need me to run a tool to capture the edid, so Ill run that on both pcs and both TVs and see what it says. Ill respond to them and also post here. I have noticed that all people I have contacted all have the issue and all have LG OLEDs (of various model years). But given that when you are looking for a 4K120hz TV its a no brainer to buy one of them so its not hugely suspicious that we all have the same TV. Still could be something there.

[past basin]

Could be. I'm just finished some initial testing as well - if I setup to record in HDR from the 4K120 source signal, (HDR is limited to 30fps recording at 4k, and requires some seutp), I get no banding. If I let OBS or the card do the tonemapping there is a varying amount of banding. That kinda makes sense though since it's remapping 10 bit HDR to 8 but SDR. May be able to smooth it more with some lookup tables (LUTs), but that's a bit outside what I normally poke with.

Recording in HDR (OBS - 2160p 30fps, 2100 pq, P010 , HEVC)

Recording HDR to SDR (OBS tonemapping, from p010 capture to nv12 output)

Recording HDR to SDR, 4K X tonemapping, from nv12 to nv12

Source was the same 4K120 VRR enabled, HDR enabled for each sample

(as a note 4K X's recording modes that support HDR capture can be found here: https://e.lga.to/4K_X_Resolutions ) At 4K it can only record HDR at 30 FPS (or at a lower resoluiton at 60 fps), though souce can eb up to 144hz.

That said, tonemapping should NOT be applying to the passthrough signal at all

So hopefully support can figure that bit out

The whole point of passthrough is it bypassses all the signal processing so you don't get added latency

Also a HDR recording sample from 4K Capture Utility

And a tonemapped SDR version. Same banding with the tonemapping

Ignore the colour cast - discord preview is not liking the HDR one

Locally in VLC is looks fine

[woeful olive]

That has significant color banding in the sky, seems the same issue. Thanks for the test. Oh and I need to record in 60fps, for gaming that is a must. Ideally it would be 120fps, but that isnt a thing yet.

[past basin]

Yeah, I'd expect the SDR conversion to cause banding. But if you want actual HDR recording at 60 fps with that card you need to set the recording resolution to 1440p or lower (though the source /passthrough can still be 4K).
4K Pro would get you 4K60 HDR recording - but at 120 it would drop the resolution itself, so you'd have to actually drop the source to 60hz.
Again though there's still somethign else going on if it's affecting what comes up on the TV.

That said if HDR is optional, that might fix the banding too

[woeful olive]

What I actually want is to play normally at 120hz 4K HDR VRR (for optimal picture quality and latency) and to be able to record in 4K 60fps SDR. I have a 4K60 Pro and an avermedia live gamer ultra and used to have to turn off 120hz to record gameplay. I paid for this card to replace the old one and allow me to not have to give up fps or resolution just to be able to record.

[past basin]

You might be able to smooth out the banding with a LUT. The reason youo're seeing it is because tonemapping isn't perfect since it goes from 10 bit colour space to 8. Some people will setup custom LUTs for specific games where they see issues the standard mapping doesn't work with

Other than that you might have to wait for a newer card to be able to record 4K120 in HDR

though support might have better advice anyway

[woeful olive]

A lut will not change what is coming through the passthrough. The banding on cars paint and in the sky is very distracting when racing. Also the 4K X is supposed to allow me to do this, Elgato sell it based on that (just checked the site and yes, they specifically say the card can handle what I want), because if it cant then what is really the point of it existing? You'd stick with the older cards. Honestly if it turns out the card cannot do this I am really not going to be kind in videos I am planning. This applies to both Elgato and Avermedia, both suspiciously released cards at the same time with the same issue. Makes me think they both waited for and use the same chip with the same issue. That's speculation though, I might tear them both apart and see if anything in common inside of each.

Wait looking at the site, they also say the 4K Pro can passthrough HDMI 2.1?... Is this new? I was certain that wasnt the case? Ill be testing that for sure when I get home

[past basin]

Yeah, 4K Pro replaced the old 4K60 Pro, and added HDMI 2.1

https://e.lga.to/4K_Pro_Resolutions Note that it has other limits though

It can capture 4K60 HDR but you'd have to source it at 60hz

if you usse 120 it drops the resolutoin

(at 4K, it can do lower)

But yeah, a lut won't be prefcet, but if you can adjust the curve on the blues you might still be able to reduce the visibility of the banding.

[fallow nest]

I just wish there was someway to fix up this computer monitor going off and on problem everytime i use my i7 streaming machine to turn on my stream

[muted mica]

I got a headache from a problem yall got any solutions to this

I recently set my HD60S to my computer from my ps5 I have Logitech g435 Bluetooth headset the only way OBS is capturing my audio is via TV output then I can’t hear through my headset can anyone resolve this,?

[past basin]

Bluetooth headset? So it's connected to your PC and OBS isn't letting you hear through it?

[past basin]

Did you change the EDID after?

[muted mica]

Headset connected to PS5

I’m trying to get game and friends audio

[past basin]

Ah wireless, not bluetooth then? PS5 doesn't support Bluetooth.

[muted mica]

So id need the splitter for a wired headset?

[past basin]

But yeah - wireless headsets make audio capture a pain. PS5 only supports one audio stream per user. So the instant you connect a headset you lose the ability to capture audio bceause the HDMI audio turns off. For a wired one you could use a Chat Link to split the headset out audio

Does that headset support wired mode?

[muted mica]

No unfortunately

So it’s the ps5 doing this to my audio not capture card or OBD

OBS

[past basin]

Other than that the only real way to deal with wireless capture is if you have a specific model that outputs a wired feed you can capture too. Or you can sign in a second controller and capture that (though that has some limits for things like chat since it's signed in as another user)

Yeah, most consoles mute HDMI audio when a headset is connected (Xbox has a partial workaround, but it's the only one I know of)

[muted mica]

So wired is the way to go is what you are saying

[past basin]

It's the easiest to deal with, yeah. Specifically 3.5mm wireless - USB audio has the same issue as wireless because it's data so you can't split it

[muted mica]

Because it’s so frustrating to deal with one audio cutting out to one working

I appreciate it

[fallow nest]

do i change the edid output or do i change the edid input on the 4k capture ulility program

I have no idea how to fix this problem

i tried everything

[past basin]

Change the input EDID mode in 4K Capture. Set it to Display. Also turn off things like Gsync on the GPU on the gaming PC if it has them

[fallow nest]

would the elgato game capture neo work out alot more better for me at all?

[lusty kelp]

I used my Game Capture Neo after a longer pause, and now the picture my PC receives has artifacts and a color shift problem. It doesn't happen on the passthrough, and I can get a normal picture there. It's only on the software (OBS, Windows Camera, 4k Capture Utility, etc.). Is there a fix for it? I read a similar problem on the OBS forum with the HD60. Also, the most visible artifact is on the Firefox logo, and when starting, you can see that the picture is zoomed in

[fallow nest]

is the elgato game capture neo alot more better than the Mk.2

[past basin]

No, it's more limited than the 4K60 Pro Mk2

[fallow nest]

do you mean the neo capture device won't work on a 2 pc setup

[past basin]

I didn't say that. I said it's more limited. It doesn't support nearly as many resolution formats, or some options like VRR.

[fallow nest]

is there anyway to run a 2 pc setup without using a capture card at all?

[lone crypt]

Run OBS with the NDI plugin on both computers. Capture screen on the game computer and set output to NDI.
Add NDI source to OBS on stream computer.

[umbral ledge]

????

[dapper parcel]

Is there a way to change the audio format sample rate of my HD60X is Windows 10? Mine is stuck at 16bit 48000... help!

[warped ledge]

I think this is setup that way.

try a reset

[umbral ledge]

Wait

Am I allowd

[warped ledge]

are you needing help? you only posted ???

[umbral ledge]

To send images here

Or is their a channel to send them all in

[warped ledge]

please don't spam with images, do you need help?

[umbral ledge]

Yeah

What channel do I put my images in

[warped ledge]

please list your issue and somone can help.

[warped ledge]

<@&581565551495741448>

[dapper parcel]

ill reset and let you know thx

[dapper parcel]

I think you’re right and it’s setup that way. Just did the reset and same thing

[mighty obsidian]

so my elegato 4k x was working perfectly fine this morning but when I got on it went away from my sound devices so now it wont even capture my gameplay it almost like it got deleted how do I get it back on here and for it to work again?

[past basin]

Is this a dual PC setup? You're in the playback/output section there which would only be relevant on a dual PC setup on the gaminc PC.

If it's a streaming PC you're on there, check Recording tab instead

[mighty obsidian]

yes im on dual pc and this is on my gaming setup

[past basin]

Is the card setup as passthrough (using the HDMI out to go to a monitor) or as cloned screen?

[mighty obsidian]

cloned i think

because i was using the hdmi to my pc into the hdmi in and nothing was in the out section

[past basin]

You're going to want to be certain on that - if it's passthrough then in the audio the HDMI entry for the capture card will only show up as the monitor it's connected to via HDMI out. If it's cloned, it should show up as it's own HDMI device, in which case it is missing there.

[mighty obsidian]

im certain it was on a cloned and how do we get it not missing

[past basin]

Does the card show up in the Display Settings as the card then?

[mighty obsidian]

i think how do i look to be 100% sure

@past basin nvm i found it and yes it is coming up as a display

[past basin]

Hm. I was expecting it would not if the audio component is missing since the HDMI audio driver is clearly installed. If you disconnect and reconnect the HDMI cable does it show up in audio again?

[mighty obsidian]

no it stays as a display

[past basin]

In the sound section if you right click any of them, is "Show disabled devices" checked? I know disconnected ones are

[mighty obsidian]

yeah its checked

[past basin]

And this goes right into a HDMI port on the laptop right?

er desktop

whichever it is

[mighty obsidian]

yeah so its going from my hdmi port on my gpu into the hdmi IN on the elgato

[past basin]

Honestly at this point I'd do a cold reboot. Shut down the gaming box entirely. Then unplug power to the capture card (USB), for about 30 seconds. Plug the capture card back in and restart the gaming PC

This looks like a GPU driver hiccup at a glance sicne the GPU isn't seeing the audio channel for the HDMI out there at all

[mighty obsidian]

ok i did that and its still showing up as a display

[past basin]

It shoudl show up as a display - we just need it to also show up as an audio output

It's unusual for it to show as one and not the other since your GPU shoudl show it as both

The fact you've got two monitors showing up with the audio driver makes me think the HDMI audio driver should be installed - but you might want to reinstall the GPU driver anyway at this point. Or swap one of the monitors to the HDMI port to see if it still shows as audio there

You don't have anything in Device manager with driver errors do you?

[fallow nest]

@past basin what equipment do i need in order to use NDI on OBS, do i need to open up OBS on both pcs in order to use NDI and would i need another stream deck as well

[lone crypt]

NDI is just a free plugin. Google it.
But the amount of difficulty you’ve had setting up any of this over time, you should definitely not be adding complication by changing to 2pc streaming.
You need a stream deck for every computer you want to control with a stream deck.

[fallow nest]

jntracks the only reason why i changed to a 2 pc setup was because when i used to run 1 pc setup, my i9 machine would go to a BSOD everytime i try to stream on it

is there away for me to go back just using a 1 pc setup, without by i9 machine going to a BSOD everytime i stream on it?

[lone crypt]

We have all struggled to help you over the weeks and months.
I know why that is, but that doesn’t make it a problem we can solve. We are still advised that you should contact official support, with your parents help.

I’m just advising you that changing to a more complicated setup is something you should do only after you have a simpler setup working, and you want to add the extra things that a 2pc setup can do.

I will say that if the cpu is a 13900k or 14900k, intel had a defect with those processors and they can degrade over time and start to crash. So the problem might be that, and not related to streaming at all. You should get it replaced if that’s the case.

[fallow nest]

on my i9 machine its a i9-9900k and on my i7 machine its, i7-7700

[warped ledge]

Sadly this is a very real thing right now. Hopefully the CPU is within warranty if there is major degradation.

[fallow nest]

everyone i watch on twitch people have perfect computers, so why is my stuff always breaking down

take ray on twitch he runs a 2 pc setup without any problems at all

[lone crypt]

They extended the warranty for all of them. (Reluctantly, they had to)

[zinc hill]

Recently set up my HD60 X to try and stream my Switch the other night on another server. My PC picked up that my card was plugged in and everything (ie it was recognized as a capture device), but trying to stream it on a VC just shows a loading screen and a blank screen on OBS. The stream shows up fine on the app itself, it just doesn't work when capturing directly from the card itself. Any idea what's going on? I presume this is a common issue when first using one of these

[lone crypt]

I'll try this: Clarify "shows up fine on the app itself". what app?
Are you trying to use the source in more than one place at the same time, like OBS and discord streaming?

[zinc hill]

A. By "app" I mean the 4K Capture Utility from the website

B. No, I've tried to stream from Discord and OBS separately. IE I'd turn off device capture on Discord before loading the capture on OBS

[fallow nest]

if i go back to a 1 pc setup, how can i stop my 1 pc setup from not going to non stop BSOD everytime i stream on it

[lone crypt]

Ok, I don’t see anything obviously wrong then. Make sure the cards driver is installed? I’m at the end of my knowledge on that one, I think.

[zinc hill]

Hmm, thought the only thing I needed to download was the Utility, don't remember seeing anything about a driver being needed

[lone crypt]

Find the source of the crashing.
If you’re using OBS you could try asking their discord. But I don’t see that as an Elgato question unless you have found an issue with an Elgato product you’re using.

[lone crypt]

I’m not sure. Some of them do, but maybe just the internal ones. I don’t know.
Have you tried different video formats? Maybe some aren’t compatible with discord?
Does the capture utility have a virtual camera style thing to repeat the feed to other apps?

[zinc hill]

Don't think I saw anything about a virtual camera feature on the Utility

Also ElGato says the HD60X "Has no driver since it's a UVC device"

[lone crypt]

Discord can be a little picky sometimes but if it's not showing up in OBS then something isn't right. Are you trying to force any custom resolution or something? I don't have a ton of different capture card experience...

[zinc hill]

No I'm not forcing a resolution, pretty much the set up for me has entirely been plug and play

[lone crypt]

Yeah seems like you should click add video capture, select the card, and the default settings should show a picture

and then you could think about customizing the settings of the source

oh wait, could this be an HDCP thing?

[zinc hill]

Well that's what I'm doing on Discord and OBS, selecting the card itself for video capture, but nothing shows regardless

[zinc hill]

What's that? 🤔

[lone crypt]

do you get a source with a black screen in OBS? like as if the capture card is producing just black? Or does it say something like source unavailable?
HDCP is copy protection in the HDMI standard. Meant to prevent DVD's being copied back in the day. So devices that use HDMI have to use a proper HDCP signal or the device won't send the video.
GPUs and everything have settings for this, Any HDMI device needs to have it set right to work.
But I've seen mention of some situations where it needs to be disabled for capture to work, and I think it tends to be with consoles

[zinc hill]

Just a black screen in OBS and a loading screen on Discord, no messages about the source being unavailable. And now that you mention it I have heard of HDCP before but idk if the Switch has that. As for the GPU side of it, I have a 4090 for the record. There's prolly a feature to turn HDCP off in the Nvidia control panel thinking about it now

[lone crypt]

Generally you want it left on, for things to work. but I think it might be that if the switch sees the capture card as something other than a monitor, it might disable video. So... the solution might be to disable HDCP on the switch

[zinc hill]

Oh on the Switch, don't remember seeing a setting for that on it but then again I've never had to for capturing footage on it before :y

[lone crypt]

That's what I would be googling. And if you can easily do so, maybe connect the passthrough from the capture card to a monitor or TV and see what you get

[zinc hill]

ElGato says it's off by default on the Switch, but enables when running Hulu or YouTube on it. Didn't say anything about it enabling when a card is plugged into it

[zinc hill]

For the record I've had it plugged into my monitor and TV (so I can still see it on the latter) and can still see the passthru on the Utility. You prolly knew that but I just like to be sure and transparent on tech stuff like this lul

[lone crypt]

hmm, yeah I would assume you need to use passthrough when streaming a console. I'm just shooting out guesses.

[fleet canyon]

Question for anyone with experience using HD60X:

Can I capture gameplay but also use a Focusrite Audio Interface to play the audio/use microphone on my pc?

[lone crypt]

I don't really understand this question. (and I don't have that capture card, but the principal should be the same for all, i think)
Could you explain what the capture of gameplay has to do with which audio interface your speakers and mic are on?

[fleet canyon]

I'm new to this stuff so sorry if the question is confusing lol If I'm streaming my Xbox through the capture card I'm wondering if I have to use the audio from my Xbox by plugging a headset into the controller or if I can plug the headset into the audio interface

[lone crypt]

Oh I see. I think the issue is if you want to use voicechat on xbox.
If you do, then that's what the chatlink pro is for, and yes it does mean connecting to the controler and doing some audio looping around to get everything where it needs to be.
If you don't need to use voicechat on the console, then capturing game picture and sound happens on the computer, and then your HDMI passthrough goes to your TV/monitor for lowest latency, rather than playing on the OBS preview.... but you can use whatever speaker/mic your want to assign on the computer, and add that mic as source on OBS. The audio latency might be an issue if you're not using the HDMI passthrough... but maybe you could route from the TV/monitor to a line input on your Scarlett for next to zero latency that way. My monitor has a headphone out as it's audio device, so that's what I would do in your place.

[fleet canyon]

Okay awesome, I appreciate your help! I usually use Discord chat so I should be good. Just confirming before I purchase it. Thanks again 🙏

[lone crypt]

Yeah I think it's about basically using passthrough so your console works as normal but the capture card is in the middle putting game into OBS. And then get your audio from monitor back into your audio interface for your own monitor. Good! Voice chat is the pain on consoles, always.

[fleet canyon]

Awesome, just ordered it! I appreciate the help and your time

[sand timber]

Guys, with HD60X you cannot stream on more than 1 streaming software like OBS

??

Because I can stream on 2 different streaming softwares with my 4K pro

I can stream on Tiktok live studio and Streamlabs at the same time

While my friend can only use one app at a time with his HD60X

Or is it some other issue?

[past basin]

That's correct - pretty much no caputre cards let more than one app at a time use them. Expections are the 4K60 Pro Mk2 and 4K Pro PCIe cards which have multi-app support making use of the extra bandwidth on PCIe and the dedicated ddrivers instead of UVC

Sometimes forlks work around this by running a multicam app to create two virtual copies of of the video to use

[blissful phoenix]

Hey I was recently given an elgato cam link pro, and would like to setup a stream pc for myself, but the only computer I have beefy enough to even be a stream PC is running linux, is it possible to use the cam link pro on linux?

[warped ledge]

That’s a great question. I don’t think they have 4K Capture Utility for Linux yet. You can put in a #feature-request

[past basin]

There are no official Linux drivers for that card. If you're working with Linux you're better off with one of the USB Devices that uses UVC instead of dedicated drivers

[blissful phoenix]

I can't even find the card on that list

[past basin]

That may be because it's been discontinued - the supplier stopped making the chipset they use according to one of the Q&As so the card is EOL. https://help.elgato.com/hc/en-us/articles/4642544014733-Elgato-Legacy-and-End-Of-Life-Products

[warped ledge]

Yeah it’s legacy

[blissful phoenix]

oh well then that whole idea is cooked then

[mighty obsidian]

none, so you want me to uninstall my gpu driver and reinstall it?

[thick trail]

Hello! I plan on using a Macbook Pro M4 Pro Chip as a streaming pc with my Elgato Game Capture Card HD60 S to capture my gaming PC screen for recording. I've tried a few times but then I realized OBS Link isn't compatible with Apple Silicon Macs. Is there another way I can use my Mac as a streaming PC? Thanks!

[lone crypt]

The hd60S is not Mac compatible. You need the hd60S+ (or some newer capture device)

(That was, in fact, the difference between the s and s+)

[thick trail]

ohhhh I see, thank you so much! 🙏

[lone crypt]

I guess that’s why they made OBS link, as a stop gap until they got the s+ to market

[past basin]

Link was only for the intel macs too. They created that so you could use the card with OBS Studio - the old macs didn't have dedicated drivers for the cards so without Link you were stuck with just Game Capture HD

But yeah, the UVC ones like S+ make things a lot easier

[past basin]

Yeah, I'm a bit lost on what's going on there. We're missing something or the drivers are borked I think. I'd run DDU (Display Driver Utility) to remove them entirely and install the latest. When reinstalling do a custom one and make sure it chooses the HDMI audio driver

[mighty obsidian]

how do i do a display driver utility?

[past basin]

You can try without it first if you'd like - but otherwise you can get it here: https://www.guru3d.com/download/display-driver-uninstaller-download/ It's designed to fully remove GPU drivers, though can be a bit of a learning experience the first time

Intel oddly has one of the shortest guides for running it -= https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

[mighty obsidian]

ok so i did the intel one now im just installing my driver on my gpu do i click on perform a clean installations in installation optins in nvida?

[past basin]

Sorry I made an error there - where they say select the intel one you should select he nvidia one

after that you won't need a clean install (though it doesn't hurt) as the NVidia one will be cleaned up by DDU first

[mighty obsidian]

you mean this?

[past basin]

Yeah

[mighty obsidian]

yeah i did that one

and only that one

[past basin]

perfcet

Then yeah, just go through the Nvidia install again. DDU should have cleaned it up already but the clean install option won't hurt

[mighty obsidian]

ok

ok gpu drivers are u date now what?

[past basin]

Reconnect everything see if the audio for the capture card shows up

[mighty obsidian]

nothing in audio but its is still showing up as a display

[past basin]

What on earth 😐

Can you take the HDMI going into the captuer card and plug it into one of the montiors and see if the audio shows up that way?

[mighty obsidian]

yeah and still not showing up

[past basin]

So the monitor you just plugged in that way isn't showing up either?

And you double checked that "display disabled devices" is on right?

Maybe swap that HDMI cable

[mighty obsidian]

yeah in the audio settings it says all the same stuff

ok ill swap the hdmi or do you think also it can be the usb c cable?

[past basin]

I'd go with the HDMI cable first. It's the Gaming PC not seeing HDMI audio as an option near as I can tell

So that'd be the HDMI

[mighty obsidian]

ok

still nothing

[past basin]

And you made sure the NVidia Driver installed the HDMI audio driver when you installed it right?

[mighty obsidian]

the HD audio driver?

[fleet canyon]

anyone able to assist with xbox audio delay on hd60x into OBS?

[zinc hill]

Found out what my issue was, turns out I couldn't capture the card directly cus I was running the capture utility app at the same time :y

[past basin]

That's the one yeah. I've no idea what's going onhere

It sounds like the GPU just doesn't see audio over HDMI, since you also tried it with a monitor with no effect

[past basin]

If you haven't already mute the card and add it again as an audio input capture. There's an issue with OBS and pulling the audio thorugh the video feed on some setups

[past basin]

Ah, that'd do it. Glad you sorted it out

[zinc hill]

ahyurp

[mighty obsidian]

hmmm is there a way to like reset the elgato or something like that in my audio drivers to make all the audios reset or somthing liket that

[past basin]

I mean, you replaced the Elgato with a monitor and it still didn't show audio - that implied the error isn't the card

Usually it would imply the GPU

You could work around it with an aux cable and a ground loop isolator - use the analog audio mode on the card

and speaker out on the gaming PC

the only reset on the card though is in the settings in 4K Capture Utility - there's a reset defaults option there

[mighty obsidian]

ok ill try that one

[fleet canyon]

I appreciate it, but still no luck. With that setup I cant hear anything at all. I'm new to this so it could be me

[past basin]

When you switch it over don't forget to use 4K Capture Utlity to switch the card to Analog audio mode

[past basin]

Don't forget to set the audio input to monitor if you want to hear it, in the advanced audio settings

[fleet canyon]

YESSSSSS its fixed, thank you so much!

[past basin]

Glad you got it sorted out

[fiery smelt]

Why is there no sound when I plug my headphones in this

[opaque lance]

Sometimes before I actually hit the record button there’s anywhere from 20 seconds to a minute of footage before the recording button is actually pushed. Why does this happen?

[opaque lance]

That’s an audio in Jack and no you can’t plug your microphone into it either

[fiery smelt]

How do I hear the sound then

[opaque lance]

Do you have a monitor that has a headphone Jack or get the audio out from your computer?

[fiery smelt]

The only monitor is connected to the streaming laptop

[opaque lance]

So you’re not running it to a console or is it a pc setup?

[fiery smelt]

Both laptops

I also want the sound to be heard on stream

[opaque lance]

I’d suggest having one of the laptops using a flatscreen that has a headphone Jack. And they will hear your audio while streaming. I run all my consoles through the Elgato but have a flatscreen for the audio out using headphones and a usb microphone plugged into my MacBook

[lone crypt]

That's an aditional audio input, not an output. You connect to that if you have a secondary audio channel like voice chat from a console. The game sound can be included in the HDMI.

[past basin]

If this is a dual computer setup, you''ll either listen to the audio in your streaming app with monitoring turned on, or you'll hook up audio on the gaming computer too, and use an app like Sound Capture, Ave Link or Voicemeeter to split the audio to go to both the capture card and the device you want to listen to at the same time.

[past basin]

Sounds like you have Flashback recording turned on. If this is 4K Capture Utility, you can turn that off in the settings in the recording tab.

[opaque lance]

It only started happening yesterday it’s never happened before that

[past basin]

There's a hotkey that enables it you might have hit. Can't recall what it is off top of my head though

CTRL-Shift-alt-F apparently.

[opaque lance]

I’m on Mac

[past basin]

ah - you don't have 4K Capture Utility then. What app are you using?

[opaque lance]

Game capture hd

[past basin]

Ah, you're using the old app. That does still offer flashback recording, but I don't know if the hotkeys are different for it or not. You should just be able to turn it off in the settings

That said, if you're using a mac with an Apple CPU instead of intel, consider using a different app like OBS in the future. Game Capture HD isn't officially supported on apple CPUs and runs in emulation which can cause issues.

[opaque lance]

I’ve had no issues with it until yesterday it’s a minor issue though

[past basin]

Yeah, flashback probably just got turned on in error somehow

[opaque lance]

I turned it off but the file for flashback keeps appearing in my recording file but goes away when I close the app

[past basin]

Does the file actually grow though? Otherwise it's probably just a dummy placeholder one in case you turn it on

[opaque lance]

Go through?

[past basin]

Does the file size increase

or does it just create the empty one

[opaque lance]

No it just sits the re blank

[past basin]

Yeah, it's probably just a palceholder in case you turn the feature on. I haven't used the mac version of Game Capture HD though so I'm not 100% certain. I wouldn't worry about it as long as the recording stopped including the flashback bit in the front

[opaque lance]

Cool thanks. Yeah i tried ONS but couldn’t get it to work on my Mac it wouldn’t recognise my capture card for some bloody reason

ONS I meant

OBS stupid autocorrect

[past basin]

Which card do you have?

[opaque lance]

HD 60s

[past basin]

Ah - yeah that's an older one. It's only going to work with Game Capture HD specifically (though you could full screen it and window capture it with OBS if you needed to)

If it's an intel mac you could use OBS Link as well

[opaque lance]

My Mac is a 2019 model I know it’s ancient

[past basin]

Ah, 2019 should be an intel one so OBS link might work - it'll have higher latency than Game Capture HD though

[opaque lance]

Good to know I just tested it and seems like it’s been fixed thanks for the help

[past basin]

Good to hear you got it sorted out

[opaque lance]

👍

[mighty obsidian]

ok sorry had to do somthing but it shows it cant find the elgato in the 4k capture utility

[past basin]

What capture card do you have?

[mighty obsidian]

4k x

[past basin]

Back on the gneral tab are there any updates for your 4K Capture Utility?

[mighty obsidian]

no

[past basin]

This is on the streaming PC right?

[mighty obsidian]

gaming

[past basin]

Yeah the card isn't hooked to that PC via USB - you'd need to access it on the streaming one

[mighty obsidian]

yeah but like how does it captue my gameplay from my gaming pc into my streaming pc

[brazen shuttle]

I have a 4k pro(Pcie) capture card and im trying to capture my xbox series x gameplay
So the problem i have is that i can see the game and hear it from obs or the 4k software but there is no passthrough to my main monitor that i need to play on so for me the (In) Works but the (out) gives out nothing

Please let me know if you know whats wrong
Also im going to be gaming on 1080p 120fps if that matters

[past basin]

Because the HDMI has it show as a monitor to the gaming PC. That signal is what it captures and converts to something it can send to the streaming PC over USB

[past basin]

Does anything change if you set the Internal EDID mode to Internal there, and set the bottom box to the resolution of the monitor?

[brazen shuttle]

no its still the same problem

[past basin]

Set it back to display then, that's usually the most compatible. I assume this works fine when the capture card isn't in there? What resolution and refresh rate is the Xbox set to and what speed HDMI cable goes between the capture card and monitor?

[brazen shuttle]

yeah it works perfectly find when i have it connected xbox to monitor but then the CC is added the passthrough stops

xbox is set to 1080p 120 fps

and the cable is the one that comes with the Xbox Series x

[past basin]

Test it at 60 and see if anything comes up on the monitor

[brazen shuttle]

okay

[brazen shuttle]

nope nothing

[past basin]

Hm. 1080p60 is about as compatible a signal as you can get. The monitor doesn't have multiple HDMI inputs that might have been mixed up when you switched them over does it?

[brazen shuttle]

it has 2 and I've tried to use both and nothing but even then every time i try it i try HDMI 1 and 2

[past basin]

Rules out a few things. While the monitor is powered on, and the EDID is set to display try disconnecting and reconencting the xbox HDMI cable (either end of it). I want to see if we can get it to correctly pull the EDID from the monitor - sometiems if the monitor is powered off or gone to sleep for no signal when that happens it won't refresh rate (though it's pretty rare)

[brazen shuttle]

nothing

another thing is i use this monitor for pc and xbox meaning everytime i use it for pc I switch to Display Port and when i need to play on xbox I switch it to HDMI

so right now there is a DP cable and HDMI plugged in

no idea if that matters and yes ive tried to remove the dp

still nothing

[past basin]

huh

This might be one you'd have to talk to #official-tech-support on

I might be missing something because it's so late here, but it sounds like we know the monitor works, we know the cables work, and it doesn't work in either EDID mode with the display but captures fine. . .

[brazen shuttle]

thanks for ur help

this is really annoying lmao 400$ for something that has almost no information on threre own website not youtube

time to wait 4 days because the weekend is here

[keen cloud]

Will this all work yes or no

[past basin]

They are open on the weekends - but the tickets can take a few days anyway. Try calling them if you've got time between 10-5pm PST.

[past basin]

No spec given for those cables. HD60 X is a HDMI 2.0 card though, and needs HDMI 2.0 or faster cables - it does ship with one cable in the box.
If you're just looking for new HDMI cables, and those are 2.0 ones, it should work.

[past basin]

That said troubleshooting for 4K Pro is largely the same as 4K60 Pro Mk2, as it's the next version of that card for the most part. If you see suggestions for the older card you can usually try them with the newer one.

[keen cloud]

Here’s the link https://www.amazon.com/dp/B0D1VKFG99?ref=ppx_yo2ov_dt_b_fed_asin_title

[past basin]

Oh it's not a HDMI cable, was hard to see in the picture.
It's not fast enough - spec on the site lists "USB 2.0 standard with a data transfer rate of 480Mbps"

Needs to be USB 3.0 - 5 Gbps

or faster

[past basin]

iPad's a no go here. That's a USB 2.0 iPad.

[keen cloud]

With the usb c docking station?

[past basin]

I'm actually not sure if the Stream Deck can be used as a host or not, if that's what you have in the top right

Still USB 2.0 speed at the port the docking station connects, which slows everything else down.

[keen cloud]

Ok

[brazen shuttle]

will do thanks

[balmy matrix]

so an update on my elgato 4k X capture card, I finally realized what i did wrong in regards to why it wasn't updating the firmware, and when I did that, I was like omg my issues are gone, things were great, was about to email elgato to let them know i won't be returning the product and all that. So i gave it a few days. And then bam... once again, the issues are back, the card turns off on obs and I can't hear or see whats going on on my gaming pc, its a mess. This card is horrendously back for dual PC setups. What a pity.

And this just happened oh man

[warped ledge]

Are you in a USB 3.2 port?

[past basin]

Okay, that is definitely not normal. If you're not outright returning it, given all the issues you've had and the problems tryign to flash the firmware you had, I would contant support to exchange it for another one. I've never had anywhere near as many issues with my 4K X as you've had with that one.

[warped ledge]

Agreed I’ve been following along. I think he needs to RMA it.

#official-tech-support you can open a ticket here.

[warped ledge]

You would need to make sure that the iPad is going to match the speed required for the card. That’s the first place you need to start. Have you already bought the iPad or you’re planning on buying the iPad?

[mighty obsidian]

ok how did i do this?

[short granite]

ANyone know how to fix this?

Cam Link 4k doesn't seem to record in OBS

[sly sentinel]

So, in case anyone saw my previous post in general (and the Black Friday Q&A), I found out that Elgato did indeed used to have a capture card that didn't need a PC... The 4k60 S+. It could save footage to an SD card.

Sufficed to say but... I want one.

[charred iris]

why is my capture card making so many flashback files? what is subtrack?

[warped ledge]

Dis you want flashback? You can turn it off, and this stops.

[warped ledge]

You’re need to look for a 3rd party reseller but they are a legacy product, so Elgato isn’t selling them anymore.

[charred iris]

I want flashback on but I don't understand why it's creating ao many big files

[warped ledge]

Are you selecting it as a video capture device or you selecting it under the app?

[sly sentinel]

Yup, that's what I've been doing. It's laaaaaaaame

[warped ledge]

Flashback recording is going to record a specific interval that way you have certain clips and so those files will continue personally I just go record the entire thing without flashback and then I just create the own clips in DaVinci Resolve

[warped ledge]

Best of luck to you

[lone crypt]

Seems like the kind of system you’d want is a rolling record buffer, X seconds long; a size that fits in memory, with a hotkey that dumps the buffer to storage.

Like what shadowplay does, just…not shadowplay. Configurable and good.

As I search I can find there is a couple of OBS plugins intended to do this behavior.

(Plugins for naming and sorting, I should say; since OBS can already do this replay buffer)

[mighty obsidian]

how do i do this john?

[past basin]

Do what? You asked a question about how the capture card sees the gaming PC to capture it to the streaming PC? That's the answer - you either connect the monitor through passthrough (GPU > Card > HDMI out on card to monitor), or the card if connected via HDMI on it's own shows up as a monitor that you either clone or extend to and setup as you'd want.

There's nothing to "do" in that answwer

What exactly isn't working there that you're trying to sort out?

[mighty obsidian]

but why isnt any of my gameplay on my gameing pc going to my streaming pc? and which one are we trying to do and its not working because it is show the elgato as a monitor?

[past basin]

How did you hook up the card? Did you run a monitor to the HDMI Out on the card, or did you hook the card up via HDMI only to the gaming PC? (USB will always go to the streaming PC either way)

It sounds like you're probably setup for cloning ot extending, so in Windows Display settings you can try cloning your gaming monitor to the capture card's virtual monitor

[mighty obsidian]

so before it stoped working i had the usb c cable from the elgato to the streaming pc and the hdmi from my cpu slot into the hdmi IN on the eglagto

that why im confused on why all of the sudden it not working the way it was working

[past basin]

Did you already set the monitor back to dupliucate to the cpature card? With the changes made before that option on the gaming PC may have been turned off

Other than that I'd go into the 4K Capture Utility on the streaming PC, go to settings, hit reset defaults in the bottom left, then restart both PCs.

[mighty obsidian]

ok ill do this and see if it works

what does the purple light mean on the elgato? @past basin

[past basin]

Purple? Should generally be blue or red. Blue for good signal, red for bad (or white for no signal at all)

If they're both on at the same time that's not generally normal

Try restarting the card by unplulgging the USB and letting it rest 30 seconds before reconnecting

[mighty obsidian]

ok

ight its blue now

its works now thanks for all your help

[past basin]

Glad to hear you got it sorted out!

[grizzled jungle]

I also tried recording in it and it didn’t look well. Not sure if it’s a settings issue

[polar scarab]

can anyone help me with a elgato issue?

i have no clue what do to or how to fix

[grizzled jungle]

Check DMs

[grizzled jungle]

The audio and video quality is exactly like that in my laptop

[nocturne crest]

is the pcie hd60 card discontinued? I only see renewed stuff on amazon and some other sites

[lone crypt]

Yes. It was fully replaced by hd60S+ and nowadays even later cards.

[past basin]

The PCIe one was the HD60 Pro, you're thinking the regular one HD60.

HD60 Pro was replaced with 4K60 Pro, then 4K60 Pro Mk2, and as of this year 4K Pro. But yes it's been discontinued for almost 3 years.

[nocturne crest]

Damn 3 years? I could've sworn I saw one that wasn't refurbished a while back

[lone crypt]

Oh, OH! Yeah miss-read this

[warped ledge]

Yes

[warped ledge]

Third-party retailers might have some that are available, but I would say if you’re gonna spend the money, just save and get something that’s on sale that’s an upgrade

[nocturne crest]

I saw the other one I think it was 4k60 mk2 on best buy (that wasnt refurbished) I think it was around the same price as the 4k pro usually is, but yeah I'll buy the latest one when I can

[brave plinth]

Is there nothing new that supports 4 inputs now?

[past basin]

There is not at the moment. The chipset that was being used for Cam Link Pro was discontinued as well so what's in stock at the moemnt is all that's left

[maiden pagoda]

hi

[frozen glade]

Hey everyone,

I’m running a dual PC setup and facing a frustrating audio delay issue. Here’s the situation:

I have a 4K Pro installed on my Streaming PC, and I’m capturing the screen+audio on my streaming PC from Gaming pc Screen.

There’s always a 1-2 second audio delay when recording or streaming anything on the streaming PC.

I’ve set both PCs to 16-bit 48kHz for playback and recording settings.

I’ve reinstalled all drivers, checked configurations multiple times, and even tried unplugging and re-plugging everything, but the issue persists.

This delay still stays even if i screen record on Streaming PC itself , there is delay of audio in everything i record ( if i record on streaming pc itself via display capture / if i reocord gaming pc on streaming pc via video capture device )

Has anyone faced a similar problem or have any idea what might be causing this? Any tips or solutions would be greatly appreciated!

Thanks in advance!

[lone crypt]

One quick thing: could there be an audio sync offset somewhere if your OBS scenes and audio sources? Make a new, blank scene collection to check.

If that isn’t the issue, A couple questions: how are you viewing/measuring the delay?
The bit about having a delay even if you’re not using the capture card but just screen recording makes me wonder if it’s an artifact of your playback of recordings, not the recording itself.
Can you view this video on the stream pc; does it have audio delay when you view it?

https://www.twitch.tv/videos/134685193

if it doesn’t then try to screen record a few seconds of the video and play that back, and finally play it on the game of and record it through the capture card.
This should give a full picture of what how much sync offset you are getting, and where it’s happening.
Some offset is almost always inevitable, but 1-2 sec is pretty high.

[last marsh]

don’t buy a capture card just get the dou wan app

[uncut pivot]

Im planning to get a new capture card to capture my Gaming PC gameplay on my Macbook M1 Pro since the HD60s doesnt work on the M1.
Would the Elgato HD60X or the Neo Capture Card be best for what I'm trying to do?

[warped ledge]

HD60X or 4K X are great!

[uncut pivot]

I appreciate you! I think im definitely headed in the HD60X direction

[warped ledge]

Check for deals!! Black Friday is a thing!

[uncut pivot]

Yup! Thats definitely what im gonna do 😄

[warped ledge]

So there is a deal for HD60X check the date it goes live.

[uncut pivot]

Yee! Deal is going on now, so thats my main reason for getting one

[nocturne sedge]

Does anyone know how to fix the capture card showing vertically instead of horizontally like my monitor? (Elgato 4k Pro)

[warped ledge]

Like the source is vertical, or 4K Capture Utility?

[nocturne sedge]

it's showing like this

[warped ledge]

Is your screen horizontal or vertical?

Looks lime a display setting needs to be corrected

[nocturne sedge]

my screen is horizontal

my 2nd monitor is vertical

But when i duplicate monitor 2 it shows perfectly fine

it's the primary monitor that's showing sideways

[warped ledge]

Check the settings for that monitor.

[nocturne sedge]

Yea the settings are all good

[nocturne sedge]

not sure whatelse to check

[warped ledge]

Have you thought about making both horizontal? And just transforming the source?

[warped ledge]

Or just transform this source

[lone crypt]

Yeah, that’s weird alright, but it’s easy to fix in OBS.
Huh…

[nocturne sedge]

weirdly I kept hitting horizontal and vertical then it just self fixed itself...

[lone crypt]

https://tenor.com/view/it-problem-phone-call-have-you-tried-turning-it-off-and-on-again-gif-17823069

[nocturne sedge]

[warped ledge]

Apparently 4K X has a sale starting in Dec.

👀

[balmy path]

any idea on how much off?

[warped ledge]

Watching the live stream

[warped ledge]

Let me ask!

[balmy path]

thanks

[warped ledge]

12/1 and 17% We can thank Phil!

189 USD

[balmy path]

hmmm

that sounds like a good deal

[warped ledge]

They just corrected the quote!

[uncut pivot]

Bettt

[warped ledge]

just keeping you informed!!!

[uncut pivot]

Lol already got the HD60X lol

[warped ledge]

that's ok!

congrats!!!

they are both great!

[uncut pivot]

You da best

[warped ledge]

https://tenor.com/view/aww-shucks-bashful-shy-gif-19018531

[brazen shuttle]

hey so i have a 4k pro capture card and im trying to stream 1080p from my xbox seires x but the quality in obs when i record or stream is Horrible like extremly blurry when i move around in game. Anyone know what the problem could be? and no it's not my wifi connection im using wired 1gb upload and download

[warped ledge]

what gpu are you using?

also this can helpyou on how to setup https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

same applies for recording.

[brazen shuttle]

AMD Radeon RX 6750 XT

[warped ledge]

so the guide is similar minus the encoder

use the amd encoder and the rest is pretty much the same.

[brazen shuttle]

thank you its a little better but still not as good as i expected so ill have to do more research

[warped ledge]

what did you have your card properties as?

[brazen shuttle]

as in the capture card in obs?

[warped ledge]

yes

not exactly.

[brazen shuttle]

okay

could you tell me haha im not too sure

then

[brazen shuttle]

oh im stupid

[warped ledge]

no, not at all. we're just not communicating effectively.

[warped ledge]

try the settings I have above, and see if it helps

[brazen shuttle]

will do

[warped ledge]

stop being so hard on yourself. you asked for help, and I'm happy too. just promise me you wont call yourself stupid anymore.

[brazen shuttle]

surprisingly that's a lot better

[brazen shuttle]

promise

thank you

[warped ledge]

I had a hunch it might be. anything else needs tweaking?

[warped ledge]

you're welcome!

[brazen shuttle]

ill use this for a little bit and see if anything need to be changed or adjusted

[warped ledge]

awesome!

[brazen shuttle]

[stray storm]

so i have a questio

does anyone know if it's normal with when booting into a ps5 120hz game the screen flicks and goes black

takes a few seconds for the signal to re appear

[past basin]

Yes, when the HDMI mode switches to 120Hz the capture card and everything have to resync

[stray storm]

one more question, when i launch a game that does hdr on my series X it does that black screen flicker thing aswell

i don't get why

[past basin]

Same thing, HDMI mode changes. Xbox home screen is SDR only

[tiny robin]

hi all, does anyone uses HD60 X with two pcs? i have one and it's been hell to make it work 🤣

[sand timber]

Hey guys

I noticed that with 4K Pro I can stream on Streamlabs and at the same time on Tiktok live studio. My friend tried streaming on both with his HD60x but he couldn’t. It was working on one at a time only. Does this have got something to do with the capture cards or something else?

I asked before but I didn’t get any reply or maybe was not mentioned. Tried scrolling but didn’t find my message even

[lone crypt]

That might be a difference between PCIe cards vs USB. Not sure.. However, if your friend sets up the stream in OBS and then turns on OBS virtual camera, they can send that to any other app. (OBS repeating it for other software, so the capture card doesn't need to have multiple output capability)

[sand timber]

Ohhhh yes his is external

[past basin]

I replied to it last time #capture-cards message
Only the 4K60 Pro Mk2 and 4K Pro offer multi app support. They're PCIe cards with dedicated drivers. The others like HD60 X are UVC (USB Video Class) and the OS UVC drivers don't support multi app.

[sand timber]

Oh ok, thanks. I think you didn’t mention me so I didn’t see

[past basin]

I don't usually ping folks if it's within a few minutes as it's considered rude on a lot of servers.
Either way, you can work around it partly by using a multicam app that'll create a pair of virtual cams (or one that can be shared dpending on the app), but software to clone the video to two virtual cameras is probably the only workaround I can think of for this.

It does keep your apps like OBS ot Twitch from being able to change video settings for the capture card on the fly though

[sand timber]

Oh ok, good to know. Thanks

[balmy matrix]

Oops just seeing this. I assume that's a USB type C port? If so yes. I think?

[balmy matrix]

Yep totally not normal.. been having issues since day one.. thankfully I have warranty so elgato will send me a new one

[warped ledge]

Make sure it’s 3.2

[warped ledge]

Once I’m done waiting for a call, I can help.

[balmy matrix]

How do I make sure of that?

[balmy matrix]

Sure 😊

Thanks I appreciate it

[warped ledge]

https://www.uwe-sieber.de/usbtreeview_e.html

[low sage]

Capture card works fine in OBS but 4k capture utility shows it is in use by another software. I have tried everything. Privacy settings, shutting down apps, unplugging and plugging back in. Any help?

I tried unplugging and replugging it again and now it shows "1920x1047p60" is not supported

This app is killing me...

Now it shows a USB communication issue

What is going on?? Everytime i unplug and replug it back in its a new error

Its in the same 3.2 USB port it was in the last time it worked

[warped ledge]

do you have any windows updates pending? or drivers/bios etc?

[low sage]

No, I am up to date

It used to work perfectly fine. I took some time away and came back and now it is doing this. It used to sometimes do this, but unplugging the usb would always fix it

Is there another app/alternative? Just need to output the video to obs and tiktok obs. Like i said it works perfectly in normal obs and tiktok by themselves

Im 99% sure there is an issue with the app because it works perfectly in other apps

Are there any alternatives to output capture card and send that video feed to multiple apps? 4k capture utility is flat out not working anymore lol

[warped ledge]

not with an external capture card.

[low sage]

Wait I have an idea

[warped ledge]

I don't know if 4K X can do that. Never tried it.

[low sage]

I can use the capture card in OBS and use the windowed projector feature

[warped ledge]

that might work.

[low sage]

No way it actually works lol

Well, ig ill do this until 4k capture utility decides to work

[warped ledge]

if you have enough followers on TikTok, you might be able to get a stream key, and url, and use obs directly with AitumTv's vertical plugin.

[low sage]

Already tried. Even got into that carter pulse agency, aint got one

[warped ledge]

try contacting them directly. maybe use X. 😉

[woeful olive]

Yeah, NDI is the answer. Capture card to obs and use the NDI plugin to steam that feed via NDI to as many apps as accept NDI.

[low sage]

Might check it out. The windowed projector feature in obs seems to do the trick for now at least

[stray storm]

can anyone reccomend a good hdmi splitter that works with the elgato hd60x

one that supports 120hz

[past basin]

Why do you need a splitter? HD60 X has passthrough built in so you can pass the signal to something else through the HDMI Out. Splitters are very prone to causing issues because the source device can only ussed one EDID, and the two devices on the splitter may support different modes. Also keep in mind that both sides of a splitter get the same signal, so there's genrerally not benefit to using one.

Also 120Hz isn't enough information - you also need to include what reseolution you're trying to run at, as refresh rate, combined with resolution determine how much data bandwidth you'll need and thus what HDMI version.

[stray storm]

so how can i get 4k 120 from both xbox and ps5

not going to unplug and replug hdmis all the time lol

that can cause wear on the ports

just trying to figure out a solution been googling for a while now

it's only letting me passthrough 1080p 120hz

so i just found that that the hd60x only supports 1080p or 1440p 120hz which sucks because only a handful of games support 1440p

[past basin]

You'd need a HDMI 2.1 capture card like 4K X to pull that off. Or you could maybe rig something up with a splitter and a downscaler for the HDMI 2.0 capture card, but that'd probably cost more than a new capture card anyway.

[stray storm]

ahh damn and i just got this elgato too

i got it before upgrading my display tho not knowing any of this

[past basin]

Depending on where you got it, you might be able to return it and upgrade to 4K X

[stray storm]

hmm ok i will check cheers, so then the other thing how would i manage multiple devices that do the 120hz or is my only option to replug them all the time

[past basin]

You could use a HDMI Switch - but they're not officially supported as some can cause issues with things like display mode detection. So mileage varies on them

[stray storm]

it's just a big hastle without a switcher really

[past basin]

I use one myself from Kinvo, but my setup is exclusively HDMI 2.0 at the moment due to the display, I'm not sure of any that works well with the setup on HDMI 2.1 yet

Though I think Vic might have one? Or was looking for one, cannot recall

But yeah managing multiple devices with it can be tricky

[stray storm]

the brand is kinvo? never heard of it

[past basin]

Yeah I hadn't either, but was a recommendation I got from someone else.

There's a lot of other ones out there that might work as well, but like I said mileage varies, as a lot depends on the specific switch and how it does the switching.

The most likely ones to work would support 8K, indicating they're HDMI 2.1

[stray storm]

damn, thing is there is no point in me upgrading to the 4k X because my hdmi splitter only supports 1080p 120hz

that or 4k 60hz

damn

yeah not worth it lol

[past basin]

You shouldn't need the splitter though - the card has one built in called HDMI Passthrough

That's why they have a HDMI In and a HDMI out, so you can still have it connected to your TV or monitor

while capturing over USB or PCIe

But yeah, 4K60 usually inidicates HDMI 2.0

[stray storm]

it only has one hdmi input tho

i need 3 ins

or unless you mean theres another way of doing it

[past basin]

3 ins? Are you mixing up a HDMI Splitter with a HDMI Switch?

[stray storm]

oh wait so you use a cable with multiple ends?

[past basin]

Splitter takes in one signal, splits it to multiple outputs (all get the same signal).
Switch takes multiple inputs and lets you move between them to a singla output

[stray storm]

so like 4 female hdmi to 1 male

?

in a cable or

something like that

[past basin]

HDMI is Male on both ends, I'm talking about a little box that has multiple HDMI ports (female)

[stray storm]

oh k

i see what you mean

so i can plug 3 consoles into that box then the output from the box into the elgato

[past basin]

That'd be a HDMI Switch yes. Though like I said not all will be compatible.

But the idea is you just press a button then to toggle between which console goes to the capture card

[stray storm]

yeah that's fine

what's the one you use

def would rather that yeah, especially since that way sounds less headachey

[past basin]

It won't do what you're after because mine is a HDMI 2.0, so it won't do 4K120. It's a Kinivo 550BN.
They do have an 8K one (840BN) but I haven't had a chance to try it to see if it'll play nice with 4K X

[stray storm]

ah right

[past basin]

I should probably actually look for a HDMI 2.1 switch while the sales are on. . . Right now my PS5 is directly connected to my 4K X

[warped ledge]

I already sent you a good one via link some time ago.

8K I wish!

[mystic laurel]

i just recently had to set my vsync to 'fast' on my gaming computer and now my 4k60 is really glitchy looking.. is this a know issue and is there a fix?

(4k60 pro mk2)

[craggy relic]

I apologize if this is the wrong place to ask, but how do I make it so my Elgato audio doesn't come through desktop audio? I have the 4K Pro

[lone crypt]

Desktop audio is in the global audio devices in OBS settings. Probably everything in there you should disable, so you’re only adding audio to the scenes you want it to be in.

[warped ledge]

I stopped using vsync, and set up via my GPU.

[warped ledge]

Agreed with Jntracks, disable desktop audio and create an audio input for the card, and mute the video audio. It should be in sync.

[craggy relic]

Much appreciated, I got it to work

[stray storm]

is there a way to run 2 hdmis from the ps5 1 to tv and 1 to elgato

just trying to figure out a way to keep both high refresh and 4k 60 without having to unplug and replug until i upgrade my elgato

[sleek heron]

Hi ! I'm having an issue with my 4k x, 4k capture utility doesn't seem to work, all it's showing is "One Moment Please". Here is what I tried and my Setup :

Setup :
R5 5600x
Rx 7800xt
32GB 3200Mhz ram
W11 23H2
All my drivers are up to date.

My 4k x is connected by another cable than the one in the box because I don't have usb c port on my Pc. I made sure to use a cable with a 10 Gbps speed, it's plugged in a 3.1 usb slot.
I've tried to re install multiples times the soft, fresh clean and all.
My 4k x show a blue light. I can see the footage of my switch on OBS, VLC or even windows Camera without issue. I have a lot of latency on OBS and VLC but not on the windows camera soft for some reason (however there is no sound except for obs & vlc).
I've disable the USB thing in the power plan as I was checking on the discord if someone had the same issue, I've tried quite a lot a of things.
My soft version is : 1.7.14 (10283).
When I try to update the capture card firmware, nothing happens and when I click three time the firmware update button the soft crashes.
I tried multiples UBS 3.1 slots. Multiples HDMI Cables.
I tried uninstalling the card drivers on device manager.
Microhpone & Camera usage are on.
Passthrough is working without issues.
I'm not using any kind of hdmi splitter or anything else.

Anything in mind ?

[past basin]

Not without additional hardware, no and even then it's not suggested. PS5 hass only eone out so you'd need a splitter. A splitter runs both outputs at the same signal so if you wanted both ends running at different settings you'd also need a downscaler for the other product that can't support the higher format. Cheap downscalers tend to support only limited resolutions, HDMI 2.0 and can hace compatibilty issues, so you could easily run up the cost of replacing the card trying to get a setup that would work, but with the compatbilty issues you risk with borh downscalers and splitters, be no better off than you were when you started (mileage can vary a lot between models).

[stray storm]

yeah looks like my only option is to plug cables then

[past basin]

Does it work with other applications like OBS Studio or even Windows Camera? There are rare casess where 4K Capture Utility may be the hiccup instead.
You should also try hitting the "reset defaults" option in the settings and restarting.

[sleek heron]

yes it did

and yes I did try to reset the settings

but nothing works for now

[past basin]

Try downgrading to a previous version like 1.7.10 from https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes

[sleek heron]

Already tried it and it didn't work, I'll try a second time but i'm unsure

[past basin]

At this point then I'd open a ticket wwith #official-tech-support to look into it. If it looks like the card works with other apps, odds are somoething with 4K Capture Utility isn't working nice with your setup. They can look into that a bit more

[past basin]

No capture devices found? huh

[sleek heron]

even after reconnecting the device

[past basin]

Maybe 1.7.11? I'm trying to remember what version was released with 4K X

[sleek heron]

yes it's 1.7.11

i'll try it

[past basin]

Yeah, 1.7.11 is the first that'll run 4K X, that's my bad ssorry

[sleek heron]

still not working

is there a settings in windows I might have missed ?

(even after a restart)

i've tried with others version

and it still doesn't work

[past basin]

None that I'm aware of, but it's possible. There the Privacy settings for cameras which the card shows up as - but generally if it works for OBS and other apps it shsould work for 4K X. You might find a hit as to what's failing in the logs in %appdata% under the elgato folder in 4K X

but that this point I'd usually open a ticket if you haven't already. Is there a particular thing you're trying to get into witk 4K Capture Utility like EDID settings?

[sleek heron]

"EDID" ?

[past basin]

If you don't know what it is that's probably not what you're trying to get into 4K Capture for. It's one of the handful of settings you can't set with another app

[sleek heron]

The thing I wanted by using this soft is mainly audio (if i'm not wrong I think there is audio though the hdmi cable?) so that I don't need any other hardware to have games audio without having to connect my headset to the switch. When I use OBS there is a big audio latence for some reason (for the footage too) so it's a bit annoying and hard to play like this

I plan to use the capture card for a dual Pc setup too, and having the audio without latency would have been great

[past basin]

If you'ore getting audio latency in OBS, mute the card and add it again as an audio input capture

There's an issue with OBS on some setups where the audio gets delayed with pulled through the video with DirectShow. Adding the card's own audio interfacee usually fixes that

(there is of course still a touch of HDMI audio latency if you're playing on passthrough display, as thee audio gets delayed to match the captured video which has decoding latency - but if it's considered big latency it's likely the directshow thing)

You'll never get completely latency free audio thorugh the card though as it's meant to sync the audio that goes through it with the video so there's always going to be like 30ms or so, depending on the video settings

but 30 ms is pretty short. Even most high end wireless headsets add 20

[sleek heron]

and how should I setup it so I can hear it not just the stream ?

I found it

thx

[past basin]

lol, that was quick. Glad you found it

[sleek heron]

and no audio latency 👍

[past basin]

Nice

Progress at least. Still no 4K Capture Utility but at leasst that's working as expected now

[sleek heron]

yes

i'm using voicemeeter too so I set it up so I can hear my switch's audio without having OBS opened

I can just have the camera open to see the actual footage if I need to play without the passthrough

So anyway it works well (and for some reason I don't have as much latency on windows camera app than in OBS or VLC so it's enough to be playable without passthrough if needed!) Hope some of the future updates will resolve my problem with the soft but hey it's working well at least even if it's not in the "intended way"

Thanks a lot !

[stray storm]

so i have a question, when i first got my LG C4 tv a few days back i tried to play a ps5 game with 120hz and at the time i had no idea that the hd60x doesn't support ALLM, so i try to boot in the game and the screen glitched then there was no signal and i freaked out

hoping i didn't cause damage but yeah

could that damage it or nah

as in the refresh rate on my new tv

[past basin]

No worries, good luck with it. I'd probably still open a ticket on it to be safe to make sure they can find your issue for future updates though.

[sleek heron]

alright thx!

[past basin]

120Hz at what resolution? If it was 4K120 it would require a HDMI 2.1 card, and HD60 X is only a HDMI 2.0 which would explain the loss of signal. Automatic Low Latency Mode wouldn't have any effect there - you could just set the display to low latency manually. But generally no, that shouldn't risk damage, it'll just reject the signal.

[stray storm]

oh ok well it definately rejected the signal because i had no choice but to eject the game lol

it would have been 1080p cause of my hdmi splitter

what worried me was the screen glitched before cutting out

[past basin]

It was probably just trying to read a signal that it couldn't process. Shouldn't cause any damage

[stray storm]

yeah i figured, but i just thought i would ask because i saw something on google about damaging refresh rate i don't even know how that's possible

[winter lance]

heyya^^
im new in the serv and im in big trouble
i have a big event in two days and i have a elgato 60hd x who make rapid flashin red led when in plug in
in my tower pc hes work perfectly

but not in my portable

who can help me pls ?

i use obs studio

[ruby pilot]

Hey, trying to work out some kinks to stream some stuff to my friends using 4k capture utility and my HD60 X from my ps5, but i can't figure out why it seems to record my microphone through the game audio as well, even when the microphone recording is disabled

any help is appreciated

[past basin]

Just to confirm it works correctly in your portable computer but not on your desktop PC? What are you trying to capture, and have you tried other USB ports on the desktop already?

[past basin]

If you're trying to capture na Xbox make sure Xbox mic monitoring is disabledd.

[ruby pilot]

it's ps5

[past basin]

Is it recording a PS5 connected mic or a mic connected to your PC?

[ruby pilot]

it's my headset mic, it's connected via wireles dongle to my pc, and im using the game link cable to pass audio from my ps5 controller to the capture card and my headset so i can hear my ps5 stuff through my headset

[past basin]

Is this a dual connection headset? As in it goes to the Chat Link via wire the same time it goes to the PC via wireless?
Also check in 4K Capture Utility in the bottom right - if you see the mic icon there you can just mute the PC connected mic there.

[ruby pilot]

yeah it's dual connection. and in 4k capture utility the mic icon is muted, but i can hear myself in the audio

headset is a corsair virtuoso se\

also if i mute my mic in the ps5 home menu it doens't seem to change anything either

[past basin]

PS5 can't send the mic back so that's likely fine. Chat Link isn't wired to feed it back either, unless your Chat Link isn't plugged in securely and it contacts the wrong pin.
You didn't setup any "Listen To" options with Windows audio, or run any mixers like Voicemeeter have you?

Something would have to be injecting the mic into the Capture Card audio feed if the mic is muted in 4K Capture utility

(or whatever recording app you're using)

[devout wyvern]

how can i fix it?

im using the 4K X game capture

[past basin]

What light is on the card? Is your 4k Capture Utility fully updated? Check the general tab for updates

[devout wyvern]

the light is white and the 4k Capture Utility is the 1.7.14 last ver

[past basin]

And the card is plugged in a USB 3.0 or faster slot?

[devout wyvern]

usb 3

[past basin]

Does the card show up in windows device manager under cameras?

[devout wyvern]

yes

[past basin]

Does it work with apps other than 4K Capture Utility like OBS Studio or Windows Camera?

[devout wyvern]

i didnt try

[past basin]

Try that then - you're going to want to know if it's the card or the app that's causing hiccups

[devout wyvern]

it shows no signal with the elgato logo under it

you know what it can be ?

[past basin]

If you'ore getting no signal with an Elgato logo that's coming from the card

Check whatever you're trying to capture is plugged in and the HDMI is plugged in the HDMI IN correctly

[woven pasture]

anyone can help me i have an issue with my hd60x i cant send audio to my 2nd pc

[past basin]

What sort of audio setup are you working with for it, and do you mean you're trying to send the audio to the streaming PC?

[woven pasture]

ok so ive done everything i have no hardware other then the hd60x itself , but i cant get audio to my 2nd pc do i need any other hardware or is it supposed to work byitself

[woven pasture]

yes excatly im trying to send from game pc to 2nd pc

[past basin]

That depends on how you setup audio on the gaming PC? are you trying to listen at the gaming PC at the same time or just need audio to get to the streaming PC only?

[woven pasture]

yes im trying to listen to my game pc and also send it to my 2nd pc at the same time , like if im playing a video game while streaming

[past basin]

What app are you using to split the audio on the Gaming PC then? It can't go two places at once so if you need to send it to HDMI and a headset/speaker at the same time you're going to need an app for it

[woven pasture]

how do i do that? you have an software recommenditons?

[past basin]

Which of the two PCs is your mic for streaming connected to? That'll affect it. Also do you have a Wave Mix, Wave XLR or Stream Deck+?

[woven pasture]

ok so i would prefer to use my headset mic , but i have anther mic that i can plug into my stream pc , and no i dont have any wave mix or mixers

[past basin]

Okay if you're using the headset on the gaming PC and another mic on the streaming PC, the easiest setup is Elgato Sound Capture. It's included with the old Game Capture HD app (available here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows ). Install that, run Sound Capture, set it to PC mode and then select the two outputs - your headset and the HDMI/monitor the capture card is connected to

[devout wyvern]

i tried to use 1.7.11 and then it works but thanks bro

[woven pasture]

ok im going to try that and let you know , thank you

[woven pasture]

obvisouly i download this on game pc right?

[past basin]

Good to know - if it keeps up, and only the older versions work, reach out to #official-tech-support to look into it

[past basin]

yes, on the gaming PC

[woven pasture]

i dont see it

but on settings i do somehow

@past basin

[past basin]

If the HDMI Isn't listed, reinstall the GPU driver and made sure the audio driver for it gets installed

[woven pasture]

On the game pc right?

I’m pretty sure it is listed but I’m gonna reinstall the drivers just in case

[past basin]

Yes

[woven pasture]

i just unistalled the driver but i cant reinstall it

what do i do💀

[past basin]

You should have just been able to install over it in most cases - if it's preventing reinstall of a GPU driver, reboot the PC. What error does it give that it doesn't want to reinstall?

[woven pasture]

no it doesnt want to reinstall the elgato audio driver not the gpu driver

i dont get an error message or anything at all the issue is i dont see the elgato sound capture anywhere

[past basin]

The GPU audio driver you mean, right?

The missing driver seemed to be the HDMI/DP audio driver since it wasn't showing up as an output.

If you're trying to reinstall Sound Capture don't forget it's part of Game Capture HD, not it's own thing

[woven pasture]

it was showing up in the audio tab before i unistalled it

[woven pasture]

the sound capture software isnt the issue right now

the issue is the elgato hardware isnt showing up as an audio device

like it did before i unistalled the driver

[past basin]

Which PC are you working with? The screenshots you showed earlier from sound capture didn't show the capture card?

[woven pasture]

the screenshots were all from the gaming pc

[past basin]

And that's the one you reinstalled the GPU driver on to install the GPU Audio Driver right? It shoud never have shown the capture card as it's own audio device, unless it was through the HDMI audio setup and you're cloning your display to the card

If the card is connected in passthrough (monitor in the HDMI out) it'll only ever show as that monitor anyway

[woven pasture]

how did it show up as an audio device before then?

[past basin]

What specifically did you see? Were you looking at the Elgato Sound Capture virtual devices? If those are missing just reinstall Game Capture HD to reinstall sound capture

[woven pasture]

what happend exactly was from windows settings the input and output were both elgato , even though my headset isnt from elgato i could still here as if i had chose my input and output to be the headset

[past basin]

Yes that's Sound Capture doing that

It overrides the windows defaults so it can do the splitting

If you didn't uninstall it, run Sound Capture again and they could come back. If not reinstall the app

[woven pasture]

this is what it shows

when i try to open the software

[past basin]

Then reinstall Game Capture HD suite - you removed the incorrect driver here

[woven pasture]

ok

[past basin]

Reinstalling the app should put it back

[woven pasture]

but then how do i send the audio to the stream pc

which is the main issue

to begin with

[past basin]

The GPU driver

in yoru graphics driver the audio output for HDMI and DP is often optional

You need to make sure it's installed

Because the HDMI out is on the graphics card that audio driver is part of your GPU drivers

[woven pasture]

its back just like you said

[woven pasture]

and how do i do that

[past basin]

Okay - now what do you have for a GPU? Nvidia? AMD?

[woven pasture]

nvdia

4070

[past basin]

Then install the drivers for that from nvidia.com/drivers and when it gives you the option go through "Custom" and make sure the HD audio driver is selected.

[woven pasture]

can i do that throught nvdia gefore experince aswell or only through website?

[past basin]

Geforce experience is their older app, it's been discontinued from what I understand, so I'd probably grab the newest from the site

[woven pasture]

this is what it shows me when i put my graphics card and windows

[past basin]

I'd usually go with the Studio one on streaming machines, and game ready on gaming one

[woven pasture]

alright i did the game one , now which one do i download

[past basin]

Left one is the driver. The right one is their new app that replaced the GeForce Experience one

[woven pasture]

alright so left one?

[past basin]

yes

[woven pasture]

while it downloads , this is how many tabs ive had to search to find the issue😂

i appricate your help , alot

custom here right?

[past basin]

Yes

[past basin]

What on earth. Did they change this again? Okay let it go through like that, but check the clean installation box

[woven pasture]

alright i did

its installing

[past basin]

Reboot when it's done to be safe, then start Sound Capture and see if your monitor/capture card shows up as a option in the list on the PC tab

[woven pasture]

i just finished restarting

still dont see my capture

[past basin]

Okay, go to Windows sound settings. Press Windows Key + R and type mmsys.cpl and press okay. On the Playback tab do you see any Nvidia devices?

[woven pasture]

i do not

[past basin]

Right click any of those and make sure it shows hidden and unplugged devicces

[past basin]

There should be an Nvidia device here for your HDMI output. what on earth. For example mine looks like this:

[woven pasture]

what on earth

[past basin]

Is this a laptop?

[woven pasture]

no it is not

its a pc

[past basin]

PC just means personal computer, laptops and desktops are both PCs

[woven pasture]

its a desktop

so what do i do

[past basin]

If you go to Windows Device manager does anything show up with an exclaimation mark indicating a problem?

Otherwise I'd go back to the driver site and try the studio driver instead

[woven pasture]

ok im gonna do that right now

[woven pasture]

no

[past basin]

If it still doesn't show up as an option in custom, try an older driver.

[woven pasture]

still doesnt show

there is so many old versions

which one should i download?

same thing on an older driver

[past basin]

You said you've got a 4060 right?

[woven pasture]

70

[past basin]

Gimme a minute I'm updating my 3070 Ti to see if I can replicate this

[woven pasture]

tyt

[past basin]

I have no idea why your driver isn't showing these options.

[woven pasture]

could it that mine is a 40 series?

[woven pasture]

strange

[past basin]

That's not something that should change, it's been the same for over a decade

You may have a corrupt installation that's messing with it - you can try using DDU to do a completely clean GPU installation, just seeing if I can find instuctions for you

https://support.cyberpowersystem.co.uk/hc/en-gb/articles/4426568966802-How-to-reinstall-your-display-drivers-with-DDU-Display-Driver-Uninstaller This looks like it covers it

[woven pasture]

also small note not sure if it matters , i have my pc tweaked by a proffesional who gave me custom windows because i play tournaments

[woven pasture]

will try rn

[past basin]

ah - if this is a custom job check with them first

DDU will blow away anything they tweakedand they may know what's on the go

[woven pasture]

idrc about the tweak as much as i care about setting up my dual pc atm

[past basin]

If they've intentionally disabled the HDMI audio on you, you can use an analog cable instead. Get an aux cable, and a ground loop isolator - run them from the speaker out on the gaming PC to the line in on the capture card or streaming PC (I've lost track of which card you had ) Then select the speaker output in Sound Capture as the other output

If it's an external card, I think it was a HD60 X, use 4K Capture Utility to set the card to Analog audio mode when you do this, as it won't switch between analog and HDMI automatically

[woven pasture]

ive always wanted to avoid using aux cables because before i bought the elgato i bought anther cheap capture card with a mixer and i spent days trying to figure it out , in the end i found out that i have an issue probaly with the hardware on my pc because when i try to plug in my headset in the aux port it doesnt detect anything no matter what

[past basin]

If that happens you may need the latest RealTek audio software for your motherboard

[woven pasture]

is there no way to get around audio without using the aux ports?

[past basin]

Sometimes they don't do auto switching either

You could do it via network with something like Voicemeeter Banana

[woven pasture]

i have an msi motherboard

[past basin]

They use a Realtek audio chip

Voicemeeter Banana has something ccalled VBAN that you can setup - though you'd probably have to find a guide for it, as I've never used it myself

some people will do network audio with NDI too, if you can install OBS and NDI on the gaming PC

[woven pasture]

i have tried even using the voicemeter and watched a full tutrioal nothing worked either

[woven pasture]

funny thing aswell🤣 i tried to do it today it didnt work either

i might be cursed😂

[past basin]

I'd try DDU and the new driver then, it may clean up whatever is going on here. Like I said though it may also blow away whatever tuning they did.

[woven pasture]

screw it , im doing the ddu and hope for the best

i will let you know what happens

[past basin]

SSounds good - I've got to run out for a bit. If I don't get sniped off by Black Friday traffic on the roads, I'll check in later

[woven pasture]

best of luck , thanks for your help

[past basin]

No problem, good luck with it!

[woven pasture]

unfortuantly , same issue

[lone crypt]

Did you say this is a pre-built pc? Like you bought it from a system integrator?

[woven pasture]

no , i custom bulit it

[lone crypt]

I’ve never seen this before. Any GPU with an hdmi port needs a hd audio driver.

If there is nothing sticking out in device manager and you already tried DDU, you might need to talk to support at your GPU manufacturer.

Ask them why it’s not installing the driver for this portion of the device.

[woven pasture]

so i have to refund the entire gpu ?

[lone crypt]

Did I say that?
I said ask your GPU manufacturer for support about why this isn’t showing up.

[woven pasture]

ive just contacted the guy that tweaked my pc

and he just told me that he did disable it

[lone crypt]

Ah, Arcsane asked about that earlier.

Yeah. Don’t disable that… that’s a silly thing to do and you need it for capture cards.

I would get this guy to undo whatever tweaks they did.
They did at least one wrong thing, so I’m suspicious of whatever else they did.

[woven pasture]

yeah thats weird from him icl

i think im getting somewhere

i see this now

@past basin

OMG FINNALY I HAVE AUDIO ON MY 2ND PC

tysm @past basin

[keen cloud]

I wanna know Elgato Neo capture card can capture discord iOS mobile yes?

[past basin]

Fantastic! Glad you got it sorted out!

[woven pasture]

you dont understand it took days , i cant thank you enough

one last question , is it possible to send a headset mic audio to 2nd pc?

[past basin]

Yes - but it can get difficult to manage (or you might want to use a different app like Voicemeeter for it).
if you want to send it over as is with the current setup, go to the Windows Sound Settings again, and under the recording tab find the mic. Go to properties for it, and then the listen tab. Select listen to, and choose the same HDMI output you setup in sound capture for the game audio. You don't have the ability to adjust the mic volume on the fly like this though, so you'd have to adjust the PC volume around it, and turn the whole thing up and down on the streaming PC.

Alternatively you can use something like voicemeeter instead of Sound Capture to do your mixing so you can add in the mic there. Wave Link works as well, but would need a Wave USB device or Stream Deck+ connected to the gaming PC to set it up that way.

(if you switch apps don't forget to set sound caputre to Off first, or it'll keep trying to set itself as the default device)

[woven pasture]

thank you very much !!

[finite fiber]

could anyone hop in a call and help me set up audio for my dual pc set up?

cant get my mic across and then using voicemeter for game sound

[plucky fulcrum]

Yeah, it would work with an iPad Pro out of the box. For most of the other ones, you would need an lightning to USB C adapter. 🙂

[idle prawn]

How do games work around the monitor pass through on hd60s bc you won’t rlly be able to play on an a hz or do you just not use that feature

And if I don’t use that feature is it still better to use the hd60 rather than obs

Performance widen

[plucky fulcrum]

Do you mean you dont want to use the passthrough and just view it through the 4K Capture Utility or OBS for example?

[past basin]

Lightning to USB-C adapters will not work - they're limited to USB 2.0 speeds.
The capture cards will only work with USB-C native iPads that have USB 3.0 or faster (basically all of them with a USB-C port expcept the iPad 10 which is limited to USB 2.0).

[plucky fulcrum]

Ah okay, my apologies for giving misinformation.

[past basin]

Game Capture Neo needs a USB 3.0 port, the same as the HD60 X you were asking about before. You cannot use a USB 3.0 capture card with that model iPad. It won't work because that model has a USB 2.0 port which limits all the connections to it.

[past basin]

All good, that fact catches a few people off guard.

[keen cloud]

Ok

[past basin]

If you're still trying to capture the PS5, try using the PS5 remote play app on the iPad to play, and screen capture that instead of using a capture card. It's the only way I can think of you'll be able to capture the PS5 on that particular ipad.

[keen cloud]

Ok

[storm edge]

Hello everyone I hope everyone is having a good day , just a question can I use display port instead of hdmi for the elgato60hd x?

[plucky fulcrum]

Yes, you can use a DisplayPort to HDMI cable with the HD60 X. The HD60 X supports HDMI input and output, so using a DisplayPort to HDMI adapter or cable should work for connecting your devices.

[finite fiber]

could anyone help trying to get my wave 3 to work with my capture card and go over to my other pc as mic

[plucky fulcrum]

You using 4K Capture Utility?

[finite fiber]

yes

[plucky fulcrum]

Open preferences