capture-cards

[past basin]

Also OBS video is considered captured, not passthrough

Psasthrough is the video going out from the HDMI out port (passes from the in to out port)

[past basin]

Something I should also mention is that capture will only ever run at 60 if you have HDR on.

I can't recall if we checked if your PC was running HDR on or not

[gentle ibex]

That's what I mean @past basin It can passthrough at 1080p at 120hz but capture at 1080p 120fps or 60fps. 1440p is only 60fps but as the Passthrough for 1440p is 119.998hz when I set it up it has a slight interval stutter sending the 60fps to OBS. I've tried all I can. Hoping that the 4KX passes through at the solid 120hz like 1080p is showing because it can do higher up to 144hz. That will sort that interval stutter as it'll be 120hz not 119.998hz

HDR is off

GSYNC is also off

[past basin]

technically HD60 X should be able to do 144 to, though it might need a custome EDID

[gentle ibex]

But you get stutter in the OBS recording due to the mix of frames.. 60 doesnt go into 144 evenly.

That's the issue

[past basin]

what I'm saying is HD60 X can do 120 even

[gentle ibex]

But not at 1440p fully. It's 119.998hz

[past basin]

If the source is giving 119 though you may need to force the resolution mode. If there's a monitor connect to the HDMI out check the monitor's timings chart in the manual too

[gentle ibex]

Tried that. the card craps itself with a forced 120hz in Nvidia control panel

This is what I mean @past basin it can passthrough fine and it records fine. however, due to that 002hz difference every minute or so the OBS recording drops from 60fps to like 30fps for a few seconds and has slight hitching. it's really noticeable in 60fps games as it's 120hz capped at 60hz to stop input delay. This works fine at 1080p 120hz as it's actually 120hz not 119hz

[past basin]

What is the EDID on the card running? Internal, merged or Display?

[gentle ibex]

Display

as it states on the Elgato website if you're passing through

Whenever I force 120hz in Nvidia control panel it shows back up on the passthrough but the capture shows lines everywhere.

I'm using HDMI 2.1 on everything

[past basin]

HD60 X is a HDMI 2.0 card but that's fine. Also Display means you're pulling the mode list from the monitor not the card, so the monitor is what's setting 119

[gentle ibex]

Hmm that's so weird.

I wonder why 1440p is 119hz but 1080p is 120hz..

It can go up to 165hz this monitor. that's so weird

Hold on

[past basin]

Some monitors just prefer specific timings - there should be a list in the manual that'll confirm if it should support 120 even at 1440p or not

[gentle ibex]

I think I just sorted it

[past basin]

There may also be a compatibility mode on the monitor in some cases - try setting it to PC mode if there is

(Sorry for delays, I'm typing between raid pulls in wow 🙂 )

[gentle ibex]

It's showing 120hz in the Screen now and the HD60x is displaying properly

@past basin It's no problem at all, i'm just thankful to chat about it. You get those raids man!

Going to do some tests to see if this glitches

[past basin]

weird

Hopefully it's working at 120 now then

Since you managed to get it set

[gentle ibex]

Hope your Wow session goes well. You've been really helpful

Sending a video. let me know what you think. i think we've sorted all my issues. No need to upgrade on my end.

https://www.youtube.com/watch?v=dM-FSwU0wKw

Seems good to me

[rain obsidian]

Hello. My elgato hd60s+ has a usb connection error. How do I fix this?

[gentle ibex]

Switch USB ports, Unplug and leave for a minute and then replug back in. If it's in a USB hub plug it directly into the PC and make sure it's connected into a Blue USB 3.0 Port

[past basin]

Also check that you'ore using the original cable or another cable that's fast enough (and if any adapters are used they need to be fast enough too - a lot of USB A to C ones are only USB 2.0). Cable needs to be at least 5 Gbps (USB 3.0) or faster for HD60 S+

[rain obsidian]

I believe I’m using the one that came with my capture card. I used all the available ports but no luck.

Also tried another USB-C with no luck.

I guess it just happens when you don’t use your capture card for a while.

This is my second one btw

[stiff belfry]

@past basin refund policy was 30 days, I’ve had to buy a new chat link at full price :/

[past basin]

I was suggesting a warranty claim not a refund

[stiff belfry]

That also

Warranty wasn’t long enough

[past basin]

And you went through support for that? I've never noticed Chat Link was excluded from the usual 2 years https://help.corsair.com/hc/en-us/articles/360033067832-Warranty-Corsair-Limited-Warranty

[stiff belfry]

Found a temporary solution

I know it’ll damage it more but my new one comes tomorrow anyways

[stiff belfry]

I went and spoke to my guardian as he bought it for me, he tried to contact Amazon but no help

It’s fine now anyways asive found my own fix

as* I’ve*

[craggy relic]

hello elgato 4k capture when i connect my elgato cam link it doesnt show up
i had my elgato for 2 years and thats the first problem i got

[amber raft]

Hello, I have a problem with the capture card and OBS Studio. I would like to display the image of the capture card in OBS Studio.
I can see the image in the Elgato program, but the Elgato Card is not displayed as a source in OBS. OBS only shows my camera. I have also tested if this website shows the card as a source: https://webcamtests.com/ But I can't find the card there.
I have already contacted OBS support. They said I should contact Elgato.

I have the Elgato Game Capture HD 60
I have already tried a few things:

• Restarting all programs
• Changing the connections and cables
• Uninstalling and reinstalling the drivers

[warped ledge]

do you have 4k capture utility installed, or just obs?

[warped ledge]

are both programs open or only 1 at a time?

[amber raft]

I only have OBS open

[jagged mantle]

I can't duplicate the Elgato card on OBS only ref but i need to cut it down for kill counter?

[warped ledge]

What’s the configuration?

[warped ledge]

Can you explain a little more, please?

[amber raft]

what do you mean?

[odd aspen]

Hey there using the Elgato Camink4K (usb dongle)
I am tired of the windows issue where you can't use the same camera input multiple times at the same time
Thus if i'm streaming and then I open something that needs my camera, it will freeze my streaming camera etc...

Therefore I thought of using Elgato Virtual Camera, however the issue is the same. If it's already used by OBS I can't use it in Discord, and vice versa

how can I fix this?

[warped ledge]

How is the properties set up on the device in OBS?

[warped ledge]

So if I’m understanding this correctly, you’re using two different applications that’s taking over your camera and you’re toggling between them and your camera is freezing or is it just a Windows issue? That’s causing a freeze like your camera is in used by another program when it’s not?

[odd aspen]

I use my DSLR camera through a Camlink4K (the usb dongle)

I'm first using it in OBS, with input device being Elgato Virtual Camera (not camlink), i can see my face

then I open for example VDO ninja while obs is stull running, and if I select Elgato Virtual Camera, nothing appears
My OBS camera still works but can't use it simultaneously elsewhere

[amber raft]

I still don't know what you mean. I don't see the device in OBS

[odd aspen]

you don't have any idea on how to fix that?

[warped ledge]

Which capture card do you have?

[warped ledge]

I’m actually asking and confirming if that’s what’s actually going on so that way, I can see if I can help

[odd aspen]

thx that's very nice ❤️

[amber raft]

Elgato Game Capture HD 60

[jagged mantle]

On OBS I add Elgato as a Video Cap Device. I can't duplicate it to edit the 2nd one, I can only dupe for reference.. I had to pop the VCD as a Window and use window capture on tiktok

[warped ledge]

did you install the drivers?

[gentle ibex]

@odd aspen This is a limitation of Windows. You can't use a DirectShow device like a webcam in two programs at the same time. Capture cards and Camlinks act as Webcams technically so it's the same principle. You'd need to put the Camlink through something like Manycam and then use Manycam as the output on Discord and OBS so it doesn't lock up. It freezes because it's trying to activate in two places at once.

[odd aspen]

I thought that Elgato Virtual Camera was the same purpose as Manycam

[past basin]

The other alternative aside from using a multicam app is using the internal cards like 4K60 Pro Mk2 or 4K pro - those both have added multi-app support. Other than that Royal is spot on, the interface the cameras use isn't really designed to be split.

[odd aspen]

isn't there a light and free software that does the same purpose as Manycam?

[past basin]

Virtual Camera lets you use the effects engine and use it with apps that can't call the hardware directly

[warped ledge]

agreed, that what I was trying to understand when asking if they were trying to split it.

[odd aspen]

ah okay since OBS virtual camera can be used multiple times I thought it would be the case of elgato's

[odd aspen]

I do have a 4k60 pro mk2 as well but for capturing console, and there's only one input possible 😦

[warped ledge]

yeah they only have 1.

[past basin]

Only one input yes, but it does to multi output

[odd aspen]

do you know any software like that?

[warped ledge]

true I do stream on tiktok and OBS but only console not camera. camera is 1 app at a time

[odd aspen]

everywhere i look they say use OBS virtual camera which is not possible since i'm streaming already on obs

[past basin]

You can multi instance OBS

[odd aspen]

a bit overkill no?

[past basin]

I mean you'd generaelly make a second ligher weight profile just for the camera

[odd aspen]

i just want to use my webcam in multiple output at same time

I was thinking of a software running in background like nvidia broadcast used to do before being broken by windows 11 update

found this
https://webcamoid.github.io/

don't know how reliable it is

[past basin]

They have a fix for that out - https://nvidia.custhelp.com/app/answers/detail/a_id/5553/~/nvidia-broadcast-fix-for-latest-windows-11-24h2-update

[odd aspen]

yeah but it doesn't work for me curisouly

if chrome is opened or running in the background at any point, nvidia broadcast stops working

and multi output straight doesn't work anymore

[gentle ibex]

@odd aspen Splitcam is the best I know of

https://splitcam.com/

Add the Camlink in there and then add Splitcam in OBS and Discord

should use the Camlink output in both softwares

[odd aspen]

thanks i'll check

[robust sonnet]

is there a way to make the elgato hd60x just mirror your main monitor? I do not want the hd60x display to be duplicated or extended, i just want it to capture the only monitor thats essentially there - ive purchased a hdmi splitter that only mirrors but im still having my gaming pc see it as a another display, is there anyway to go about this?

[gentle ibex]

@robust sonnet Plug the HDMI from the PC into the Elgato and then run another HDMI through the HD60x into the Monitor. it will detect it as one single device. Set EDID to Display in 4K Utility.

You'll be limited to 144hz passthrough at 1440p and 60hz at 2160p. Only way to have higher refresh with that is to extend or duplicate.

[robust sonnet]

is there a way to do what youre saying without routing the output of the capture card to the monitor?

and still acheiving one display recognized

[gentle ibex]

Not that I know of. closest you'll get is by cloning the main display to the capture card.

[robust sonnet]

and there is nothing else on the market that can acheive that?

[past basin]

Mirroring is duplicating. What are you actually trying to avoid here with the standard setup?

[gentle ibex]

4K X does 4k at 144hz but it's the same situation output through the Capture card to the Monitor.

With one HDMI it'll detect your Monitor with one cable and the Elgato with the other. it's impossible to have one input unless you output through the elgato to the Monitor as a passthrough

[past basin]

Also if you only want the PC to see a single monitor, pass through the way Royal described is the way. It will only show up as the main monitor then

[gentle ibex]

Correct me if I'm wrong with anything @past basin

[gentle ibex]

Honestly if you didn't tell me about the passthrough method I would of been ripping my hair out xD I've spent 2 years duplicating and dealing with screen tearing. I can't believe just passing it through fixed that. Thanks again

[robust sonnet]

the thing is, ive achieved what im asking to do here with a hdmi splitter/mirror 1x to 2, but the display on 4k utility shows everything correctly for 3 seconds then it just freezes completly showing basically a snapshot of the 3 seconds it was working, the timer at the bottom of the utility is still running as well

[gentle ibex]

HD60x doesnt work well with Splitters. Trust me I had a cheap HDMI splitter for my PS2 and it kept disconnecting and showing weird artifacts. it needs to be directly into the Device. same with any other capture card I've dealt with, even Avermedia

What is it exactly you're trying to do? I know you said make it so it's only showing one device. Surely doing Passthrough would fix that. Whats your Monitor Res and Refresh you're using?

[robust sonnet]

im not exactly sure how to explain it haha, im not the best with technology but the normal setup wasnt exactly working for me and ive eliminated all software issues, its a hardware issue with either my gpu or probably elgato since I purchased it second hand. But after reading what you said about the splitter not working well with capture cards, i directly put the hdmi from the gpu to the capture card and then from the capture card to the hdmi splitter/mirror and then the splitter to the monitor, everything works lovely but the monitor display shows hd60x but its locked to only 60hz, if i can atleast get that to 120hz+ then im completly fine and everything should be solved

could it for sure be because im not using hdmi 2.0 from the output of the elgato to splitter?

[gentle ibex]

What resolution are you using?

[robust sonnet]

1080p

[gentle ibex]

Can you try putting the HDMI from the output into the Monitor as a passthrough and see if the same cable gives you 120hz?

it should at 1080p give you 240hz as a max refresh. but 120hz can be selected.

If it still shows 60hz it might be a GPU situation that we need to fix. if it does show 120hz up to 240hz at 1080p we know it's the splitter limiting the Framerate.

[robust sonnet]

thank you so much, im testing what you said now

[gentle ibex]

No worries, happy to help. Just tag me if you need any further help to get my attention

[robust sonnet]

yeaa probably the cable then, still only letting me do 60hz on passthrough

so a hdmi 2.0 probably will solve all the issue then right?

[gentle ibex]

More than likely yes. I'd recommend grabbing a HDMI 2.1 Cable anyway just to future proof yourself

infact get two to eliminate the cable coming out of your PC being the culprit too

if you're in the UK or can find this on another site. I'd go with these. They've been excellent so far. https://www.amazon.co.uk/dp/B08TM8TW1R?ref=ppx_yo2ov_dt_b_fed_asin_title

[robust sonnet]

sounds good ill try and do that, thank you again for all the help

[gentle ibex]

@robust sonnet Not a problem. Glad to be of help. There is one last thing you can check, if you have a Nvidia card. Go into Nvidia control panel and see if this is set to GPU or Display. if it's GPU set it back to Display and Aspect ratio and see if 120hz comes back.

[robust sonnet]

sadly on budget amd haha

[gentle ibex]

Ahh right. and it shows 120hz with just the PC directly into the Monitor?

[robust sonnet]

it actually shows 180hz

thinking of it now it has to be the cable to be honest

[gentle ibex]

Yeah if it's allowing 180hz with the main cable and then the passthrough is only showing 60hz. its the cable. Hope the new ones fix that for you.

[robust sonnet]

thank you 😄

[robust sonnet]

just tested it with the 2.1 hdmis still only 60hz

[robust sonnet]

sorry i mean its locked to maximum 120hz, and wont let me go to 180hz

[past basin]

What's the full model number on that monitor? Some may only do their max refresh rates on displayport

[robust sonnet]

sorry I found the issue, it was the hdmi to display port adapter I was using, limited the capture card to 120hz

just purchased a different adapter that supports up to 144hz which is a little better

[past basin]

Ah, glad you tracked down the issue at least

[amber raft]

I have installed a driver, but I don't know if it was the right one. Can you tell me which driver I need for the elgato Game card HD 60?

[carmine hemlock]

hello ... i got hd 60x and did everything but it only record my audio and video from gaming pc and doesnt record my mic ,,,how can i fix this ? please help

[past basin]

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers it'll be on this site under Elgato Game Capture HD60.

[past basin]

What are you recording with it? Console, dual PC? How is your mic connected, to the PC or to whatever you're recording?

[carmine hemlock]

dual pc ,,,my mic is connected via usb to my gaming pc

my mic working perfectly in gaming pc ,,,

[past basin]

How are your forwarding the mic input to the HDMI output? Do you have an app for it?

[carmine hemlock]

no idk how to do it actually? any solution

[past basin]

There's a couple -you can use the Windows "Listen to" option to set the mic to go to the HDMI out too, but that can be a bit hard to control because it can be a pain to balance the volume. Doesn't require any new apps though.
To try that, press Windows Key + R, then type mmsys.cpl and press ok. Go to the recording tab, find the mic, go to properties, and on the listen tab set it to listen to the device and set it to go to the HDMI you're using for the capture card.

There are apps like Wave Link or voicemeeter that offer software mixing that you can mix everything a bit easier with as well. Wave Link is the Elgato app- it needs a Wave USB mic, Wave XLR or Stream Deck+ on the gaming PC to setup the way you're looking to though, to activate the app. Voicemeeter is free/donationware - but it can be difficult to setup for new users since it's laid out like an old school mixer.

[carmine hemlock]

thanks a lot i will try the app to see how it goes <3

[amber raft]

Thank you very much. This is the driver I have already installed. the game card is still not displayed as a video capture device in OBS.

[past basin]

Does the card show up in Windows device manager under the cameras section? Does it light up and flash white twice when you plug in the USB for it?

[plush urchin]

Elgato 4K Pro MK2.. and I'm getting this via any software that I'm using Capture Utility, Discord, OBS. The audio is stuttering as well. I'm on the latest firmware and capture utily.

[past basin]

That sort of rolling screen issue is genrally a problem with HDMI timing. Most commonly VRR. Try disabling VRR on whatever you're capturing, if that doesn't help try setting whatever it is to 60Hz and if still no go I would try a different cable

[amber raft]

The card is in the windows device manager under camera section. When I plug in the usb the card flash white twice

[past basin]

Does the card work if you try it with the Game Capture HD app instead? https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[amber raft]

Yes it works with the Programm

[past basin]

And you're trying to add it as a "Video Capture Device" in OBS correct?

[amber raft]

Correct

[past basin]

And you closed any other apps like Game Capture HD before launching OBS?

What options DOES OBS give you?

[amber raft]

Yes correct. I have the option to chose my Logitech camera, the virtual OBS camera and logi capture (the Programm of my camera)

[past basin]

Checking back through some older stuff, HD60 is old enough seems you may have to have OBS Screen Capture the Game Capture HD app, it wasn't designed to work directly with other apps like the newer ones.

I'm trying to double check that because I believe Game Capture HD (the card, not the app, which is older than HD60) had OBS support, but I generally trust the source on that.

It's possible that one older gen card didn't have it

[past basin]

Actually what version of OBS are you running?

[amber raft]

The newest version. Version 30.2.3

[past basin]

You might want to try it with an older version. I've seen a couple posts of it working with v28, and it broke in v29.1 with a supposed fix on the way. I'm not sure the currect status and don't have a HD60 here to test with my own setup.

I do believe they made changes in the last year that may have affected how OBS works with some of the older cards, I'm trying to find the notes on that

[amber raft]

I had already written to OBS support yesterday. They wanted me to try out if the card is recognized as a video capture device by a webcam testing website. The elgato was not displayed there, can it still have something to do with the version of OBS?

[amber raft]

I can find the elgato in version 28!! Thank you for your help!

[gentle ibex]

Best way i found was plugging the Mic into the Streaming PC directly and then plugging a 3.5mm to 3.5mm Jack from the Line out of the Streaming PC to the Line in of the Gaming PC. You may have to use a program to isolate just the Mic to the Line out so it doesnt send out the Desktop audio as well. I use a GOXLR mini to do mine as I can route my mic from it.

[maiden jay]

Hi everyone, how's it going? I saw an firmwire update for my 4K X in 4K capture utility, and also for the utility as well so I updated both and now it shows the "No signal" error. I tried going back to older MCU which was 23.12.21 but still no luck, what could be wrong here?
Best.

Also, This is how it shows up on my gaming PC.

Oh well, as soon as I duplicated 1 on 3, it started showing up.

[stiff belfry]

If I have my headset in my xbox but would like to hear soundalerts/donations from my desktop/PC audio, how would I do it at the same time as my xbox audio?

[maiden jay]

So now, I've only one issue left, which is audio is having a static noise to it on the streaming PC, what's the best way to fix that up?

Here's how the audio sounds like. There's this weird noise when nothing is playing and when I play something, that is too loud as shown here in this video: https://drive.google.com/file/d/14FAA06X8oLqQm5qvSisX5vJL2OKOMGcj/view?usp=sharing

[gentle ibex]

Windows sound devices, recording, Elgato capture device, properties, listen to device to your default listening device. Apply.

Will play your audio from your Xbox and chat into your PC so you can hear it along with your desktop audio

Only problem is your mic won't work thinking of that. You may need a splitter

[stiff belfry]

Oh okay

[maiden jay]

Fixed it by going for a system restore.

[maiden jay]

Also, I've noticed that what system restore did is bring the volume to 50% for Elgato 4K X, which is appearing in the streaming PC. If I crank that to 100, it starts doing that again, weird but okay.

[carmine patio]

Is there any obs configuration settings i should set for the 4K X?

[warped ledge]

It really comes down to preference. I use the Nvidia guide. I actually have a video in #1291136160676188172 https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[craggy relic]

Hello. I setup my capture card with my s23+, I installed a software that allows my phone to run at 120hz. However, it does not feel like 120hz and it is very sluggish. I used a refresh rate monitor from developer options to check if it actually is at 120hz, and it is. What can I do to fix it? I played around with EDID settings too.

[past basin]

What capture card? And what resolution are you recording app? Is the app you're using on the PC setup for 120Hz mode - not all of them support that.

[craggy relic]

HD60 x, phone resolution is 1080x2340, EDID was set to 1080p120 for mobile.

[chilly oyster]

Hey is there a way to use el gato capture card with wave link software with tiktok studio yet? also using a dual pc setup

[past basin]

And does the adapter you're using to convert USB-C to HDMI do 120? Those can often trip things up too. But also double check whatever app you're using - not all of them will support 120 on the computer side either

[warped ledge]

Nor sure about this with tiktok, but it may be the same as single pc and routing the game capture audio from the card.

As for wave link if you’re routing the card through wavelength, then it should work the same way as adding an audio channel

[obsidian void]

Hello, I recently purchased and Elgato Capture Neo and have been using it, but recently I noticed in my footage that there are little micro stutters and the footage doesn't look to be a smooth 60fps.

I am recording with OBS but the frame counter in the bottom right of OBS doesn't seem to signify any dropped frames. I am very confused on this issue, the footage I am capturing will be okay sometimes but other times have many micro stutters that make it appear the footage is not a smooth recording.

I have used both the original cable it came with as well as a different USB 3.0 5gbps cable, and tried on PS5 and Switch. I have tried every USB port on two different PC's as well. As well as recording to multiple SSD's.

Anyone else experienced an issue like this and have any suggestions?

Computer SPECS.

Intel i7 6700

NVIDIA GTX 1080

16GB DDR4 RAM

[warped ledge]

In the properties of your card on OBS via the source, did you disable buffering?

[obsidian void]

I have tried it with both enabled and disabled

The issue also persists on Elgato Capture Utility

it's like the footage is slightly jittery

[warped ledge]

Are there any firmware updates that are pending?

Do you have any windows updates that are pending or driver updates?

[obsidian void]

Made sure to update everything last night

Windows, BIOS, and Capture Card

[warped ledge]

Let’s try a different USB port

[obsidian void]

I just tried every port on my 1st computer as well as my 2nd

still no dice

and this was with the OG cable, and a different USB cable

[bold frost]

how do i listen to the capture card audio through my head set so there is no delay

[obsidian void]

my solution is a aux cabe from the headphone jack on your monitor to the audio in jack on your pc, and then you can listen to the device

[bold frost]

there is no headphone jack on the monitor, also i am literally live rightr now so buying anything is out of the question

[obsidian void]

not sure now sorry

[warped ledge]

And usb isn’t suspending is it?

[obsidian void]

what do you mean by that sorry

[gentle ibex]

if the capture is 119hz or 59hz instead of 60hz or 120hz it'll have slight interval stutter every couple of seconds. in OBS you need to either change the capture framerate to 59hz or 119hz. I know PS5 has a 59hz issue which doing this method fixes.

Also I know @warped ledge said disable buffering but I found leaving Buffering enabled gives me better smoothness.

[obsidian void]

I have tried it on 59.94 but still dont notice any difference 😦

and tried with and without buffering

so other people have experienced this issue?

[gentle ibex]

I had the issue with a HD60x but that was my own fault for missmatching framerates on a dual PC setup

Have you tried reinstalling OBS? I know mine bugged out when I updated and it caused some stuttering issues in the preview window.

[obsidian void]

I don't believe so, I will try uninstalling it, but it does it in elgato software too so unsure if itll help

[gentle ibex]

4K Capture Utility is always buggy for me. I have it dedicated to my GPU and it still stutters even though OBS doesnt.

Ever since the 4K X came out the Utility has been useless

[obsidian void]

https://www.youtube.com/watch?v=XH8K4F9xEWM

https://www.youtube.com/watch?v=mLPb5Ivuse8

its very minimal, i think a bit more noticable in the test1 video during the credits

[gentle ibex]

Just to double check your setup are you playing from Console then? so PS5 or Switch in Neo and then Passthrough to the Monitor or TV?

or are you using a Dual PC Setup?

[obsidian void]

some people say they cant see it, but its ever so slight slutter that makes it look horrible, not smooth like when i play it

yeah from console

ps5 and switch into neo, passthrough to my tv

[gentle ibex]

I can't see any slowdown on this one from my end. I have a 120hz monitor so 60fps is smooth for playback. if you're viewing on a 144hz or 165hz monitor it'll stutter due to the missed frames. First one I can see a slight bit of slowdown, it's not much but it does look like interval stutter due to the difference in 59hz and 60hz.

Are they both PS5 or Switch? Which one is wich?

Sonic Racing is PS5 I can see from the button prompts. is Sonic Mania on PS5 as well or is that playing on the Switch?

[obsidian void]

I'm actually not sure right now because I did a test for mania on both PS5 and Switch ill try to find out

[gentle ibex]

Let me know I believe the Switch outputs at 60hz so I don't see any stutters on my end. I can see it slightly in the end credits scene in the first video but it's only small but I understand when it happens during gameplay.

I'm going to look through some stuff and see if I can find a way to fix this for you.

I believe it's the PS5 Outputting at 59hz instead of 60hz.

Do you have VRR Enabled?

[obsidian void]

No not enabled my display doesnt support it

[warped ledge]

That’s odd, what P# setting did you choose?

[obsidian void]

thank you I appreciate your help

[gentle ibex]

Not sure. I have 120hz Passthrough from HD60x and I have Defaults in OBS except for Hardware decoding and Buffering on. Not had any issues with stutter since.

Buffering disabled causes slight microstutters

[warped ledge]

That’s good, odd about the stutters.

I might look into this, as I’ve not encountered stutters, but I’ll research.

[gentle ibex]

Think it's something to do with Buffering waits for the frame to be completed before sending it to OBS which in turn adds latency but not enough for stream or recording to notice. it just looks smoother. Disabled you get skipped frames because it doesnt wait.

60hz disabled it doesnt stutter it's because it wont have to translate from 120hz to 60fps

[gentle ibex]

Just to double check have you tried 59hz in the capture options on OBS and 59hz as the common fps in OBS itself in the video tab?

Sometimes having OBS still outputting 60fps with 59hz on the capture still shows stutters as it's missing that one frame.

[obsidian void]

Yes I have tried that with both 59hz in obs settings and capture source, while testing ps5

[gentle ibex]

Ahh bugger okay. I'll get back to you @obsidian void

@obsidian void Can you do me a favour? can you put your capture settings to default except Hardware decoding on and Buffering on. Leave your resolutiona and framerate at default setting. Go into Video settings on OBS and change the common fps to 59.94hz - Can you then record some gameplay footage of the PS5 and send it across? I want to see what it's doing with those settings on.

[obsidian void]

Okay, I will as soon as I can, not at setup yet but will soon

thanks!

[gentle ibex]

No problem! Happy to help. we'll get down to the bottom of this

[obsidian void]

https://www.youtube.com/watch?v=isGwHWasROg

https://www.youtube.com/watch?v=thit4VgFmd8

Okay I set everything back to default for the elgato source and the video output in obs is 59.94

im still noticing a stutter look, I feel like im going crazy though because its hard to even make anything out, like it looks like 60fps but it also doesnt to me, the file itself says its 60 when I check with VLC though

[sleek turret]

Idk if someone would be able to help me here with my question:

So I'm trying to set up my Elgato HD60 X to grab Video/Audio from my PS5 console to the Elgato 4K Capture Utility but recently I have not been able to grab audio from the console. I currently have my Elgato connect to my PS5 and a HDMi splitter to then split it on to two seperate monitor one for the computer and one to the another splitter where it will out put he PS5 to the second monitor "reason why i have multiple splitter is because i work from home so I'm switching between monitors" while trying to set up the recording device I made sure that on the PS5 I have the following turned off:

PS5 > System > HDMI > Enable HDCP Off

I have tried to changed the PS5 audio from my current headset to HDMI Device (TV) which works but I'm unable to hear anything from my headset. I have tried to use a splitter for audio that I had laying around in my home but I'm unable to still grab the audio from the Elgato to the mic and then the computer. I'm lost at this point and would appreciate some help if this is where i could post it

[buoyant bane]

My capture card barely supports my iPad Pro M1 and it’s the elgato neo

[past basin]

Sounds like you have a headset connected. PS5 mutes the main audio when a headset is attached as they have a one audio stream per user model. If it's a wired headset, use a Chat Link Pro cable to split the audio out of the headset jack and set your capture card to Analog audio mode.

[past basin]

Are you using the iPad as the host for the capture card, or are you trying to record the capture card with something else? What do you mean by "Barely supports"?

[buoyant bane]

so im using a apple hub usb to hdmi to connect it to the capture card but sometimes it doesnt get a connection

[past basin]

So you're trying to capture the iPad screen, and not capture something else with the iPad then? When you say it doesn't get a connection does the capture software complain about no signal or any kind of other error? What light is on, on the capture card when this happens?

[maiden jay]

Hi, what should be the settings for the video source in OBS for 4K X?
Currently, for me, its at device default, is that recommended or custom is more preferable? If custom is preferable, what should be set in:

1. Color range
2. Buffering
   etc.

[past basin]

Generally leave it at defaults unless you're noticing any issues. The OBS auto detection is generally pertty good.

[frozen nexus]

Hey all, I recently got myself a 4k60 Pro Mk 2 and I am facing some serious lag/stuttering/issues with my footage when I play it back. The encoder is set to the gpu (RTX 4060), the capture card is on the latest firmware yet its still giving me issues. Check this link out to see what I am talking about - https://drive.google.com/drive/folders/1QvW-JyKlg0OEM0Z5btlGUgnLZvjHiW8q?usp=sharing. Can someone help please?

[gentle ibex]

Does it look stuttery in gameplay? on Sonic racing? I'm looking at that and it's smooth as butter on my end.

[gentle ibex]

This looks great, no stutter or interval issues from what I can see

[sand timber]

Hey guys

My friend is trying to setup a dual setup for streaming. He has Elgato HD60X and it is not being detected on the Capture utility app on the streaming PC

We did the duplicate in display settings and we did the cloning in Nvidia control panel.

Could someone help

Nvm the issue was from the USB port he connected it to (the type C)

[sand timber]

Ok, the HD60X is detected on the Capture utility software on streaming PC, but it is not there in Sound settings in the gaming PC? It is missing. Could someone help

He cannot find it in Playback or in Recording

It's missing in both

[obsidian void]

Maybe i'm going a little crazy from looking at it all so much, it seems stuttery to me but I will try with these settings now and see, thank you for your help!

[past basin]

It should show up as a HDMI out option if you setup a duplicate display. If it didn't the usual cause is the GPU driver didin't install the HDMI audio drivers - reinstalling the GPU driver, with custom options and making sure that the HDMI audio option is selected can usually fix that.

[sand timber]

Ok we will try doing that. Does he need to use DDU to remove driver completely?

[gentle ibex]

What screen are you watching the footage on? If it's anything other than 60/120hz you'll get stuttering from the playback but the footage is smooth

[craggy relic]

I'm using a USB-C to HDMI cable and all it says is it supports up to 4k60. But from what I know, you don't need a 120hz cable in order to use the device at 120hz. I understand that it will only be able to output 60hz, but shouldn't I be able to use the device at 120? My knowledge is not that great so correct me if I'm wrong.

[obsidian void]

i changed my monitor to 60hz and im still seeing it

maybe its something else wrong

because ill see it on certain partf of the mania video i uploaded

and then i rewind it and dont see it

sometimes it happnes sometimes it doesnt im confused, it isnt even consistent in the same spot

[humble crest]

Hi, I have a problem where I can only hear my playstation & see through my stream labs display, but nothing through the main capture.. I tried much since yesterday but can't seem to find the answer 😦 Anyone an idea or where I can find what I'm looking for¿ Many thanks in advance!

[gentle ibex]

is that being viewed through VLC or through Youtube? Youtube has buffer lag every now and then. Can vary between devices.

[obsidian void]

i seem to see it on both

[past basin]

If it's just missing the HDMI audio driver shouldn't need to uninstall, just run the installer again and make sure the audio component gets selected

[past basin]

What do you mean the main capture? the HDMI out going to another screen?

[sand timber]

How do I find out if it is only missing HDMI audio driver?

[past basin]

If youo're trying to use it with two apps at once keep in mind that only the 4K60 Pro Mk2 and 4K Pro allow multiple apps to use them at once - all others can only be used by one app at a time

[past basin]

Just run the GPU installer and go through custom, and check it off to be safe. Generally the only other way to tell is none of your HDMI devices (capture card/monitor) show up in Windows sound settings (Press start, type mmsys.cpl and press OK, and check playback devices tab to see what's listed)

[sand timber]

Alright thank you👍🏻

[craggy relic]

I tried connecting my phone just to my monitor to see how it works. and it runs 120hz just fine, meaning the cable does run at 120hz. So i really only have the issue when I connect to elgato. Not sure what it could be.

[willow tendon]

does anyone know if 4K X or 4k 60 pro mk. 2 has lower latency to OBS?

[past basin]

4K X clocks in around 30-35 ms at 1080p SDR in OBS iirc. 4K 60 Pro is around 60.

This can vary a bit based on system and whatever video settings you're passing

the 4K Pro slightly beats out the 4K X though at around 30 even

[past basin]

1080p120, on the monitor I hope? If it's a different res that might change the results. What type of computer are you recording with and what app are you using to record?

[willow tendon]

Do you know if 4K pro came before or after 4K60 Pro Mk2? I'm just kinda confused on how latency practically doubled on a revised model if it came out before

[past basin]

4K Pro is the newer HDMI 2.1 version. The name throws a few folks, but 4K60 was named beacuse that was the max capture rate at 4K (since it was HDMI 2.0). 4K Pro can passthrough above 4K60 so they dropped the 60.

[willow tendon]

ohh gotcha

yeah It's like the 4k60 pro just vanished from existence

[past basin]

So the order went > 4K60 Pro > 4K60 Pro Mk2. > 4K Pro

[willow tendon]

wait 4k pro is the worst?

[past basin]

Yesh, they discontinued the original Pro a while back

Thats order of how they went, not uses as a greater than sign sorry

[willow tendon]

oh the timeline

no mb

wow alright I'm gonna keep my eye out for the 4k pro then

thank you so much

the 4f delay is gettin kinda rough on the mk2

[past basin]

No problem, good luck with it

[willow tendon]

it'll be 2f at least with the 4kpro

[past basin]

If you're comparing the cards you might want to check the supported resolutions too:
https://e.lga.to/4K_Pro_Resolutions
https://e.lga.to/4K_X_Resolutions

4K X has MJPEG compressed mode so can get 4K capture at up to 144Hz, 4K Pro trades that for better HDR coverage and higher passthrough support

[willow tendon]

sheesh the 4kpro is all blue

[past basin]

Yeah, it does HDR across the board.

[willow tendon]

ohh i see

[past basin]

Capture that is - they can pass through HDR across the board on both of htem

[willow tendon]

i mean we're never gonna see 60+ console games

[past basin]

Not at 4K for a while - at 1080p we already get above that though

[willow tendon]

60 itself is already a luxury with how many 30fps there are

[past basin]

But some folks also use it for PC capture

[willow tendon]

ohh gotcha

alright yeah I think I'm gonna go for 4kpro

i need latency more than anything

thanks again

[past basin]

No problem, good luck with it!

[sand timber]

Hey, I wanted to ask, the re-installing should be in Nvidia right? Custom installation? Or in device manager?

[past basin]

Yeah, the drivers from the Nvidia site

Custom option, make sure the HDMI audio is checked

[sand timber]

Ty

[sand timber]

HD Audio driver right? What you were talking about?

[past basin]

Yes

[sand timber]

It is still not there in Playback

Is there something we missed

As i remember when I installed my 4K Pro, after connecting the HDMI cables in and out, it was just there, I didn’t have issues

Is there anything we need to do in the streaming PC?

[past basin]

There's nothing showing up there as NVidia High Definition audio under the monitor or capture card names?

[sand timber]

In the streaming PC in the capture utility it is showing the gaming pc desktop

[past basin]

Right click any of them and make sure showing disabled devices is clicked

[sand timber]

It appeared in Recordinf

[sand timber]

Ok

[past basin]

NVidia High Defintion shouldn't appear in recording - it's an output device not an input. 😐

Also this is on the gaming PC you're checking this right?

[sand timber]

Yes

[sand timber]

It wasn’t there in recording before but now it is

[past basin]

What on earth.

This is the sort of window you're looking at right?

Not one of the other audio ones?

If it is, and the HDMI audio is only showning in recording, where it shouldn't generally be at all, you may actually want to run DDU afterall

[sand timber]

Sorry, he was in the sound settinga of his streaming PC even though I told him gaming PC

[past basin]

ahh

[sand timber]

It finally appeares after ticking show disabled devices, ty

Cant wait to find a new issue now

[past basin]

Such is life. Is it really streaming if there's not something that at least needs a tweak? 🙂

[plush urchin]

Using the Elgato 4K Pro. I can't enable ALLM or VRR through the PS5 dashboard - is there a reason for this or a way around it? I have an LG C2 so It does support both.

[past basin]

Try changing the EDID input mode of the card to Display, then disconnect and reconnect hte HDMI feed

If you're running 1440p make sure you run the PS5's 1440p mode detection

(EDID input mode is in the settings in 4K Capture Utility)

[plush urchin]

I'll give it a try, thank you. It was working fine on PS5 but hooking up the PS5 Pro.. It just won't let me do anything.

[past basin]

Ah, that's unexpected

I might run the 1440p detection even if not using 1440 to see if there's a hiccup with the PS5 pro detecting supported modes

[plush urchin]

I switched it to display and It's worked instantly

Thank you, both ALLM & VRR enabled.

[past basin]

Glad you've got it sorted!

[plush urchin]

Is there a reason the 4K Pro can't stream 4K to Discord?

[craggy relic]

Desktop, 4k capture utility.

[past basin]

I'm not actually sure what requirements something needs to stream thorugh discord but I had thought the card should show up there. I know 4K X does. You're trying to use the Screen Share > Capture Device option right, from the streaming PC?

[past basin]

Does the slowness show in the preview or just the recording? 4K Capture Utility will only record at up to 60 Hz, to record in 120 you'd want to use something like OBS

[plush urchin]

I am, yeah so really unsure why It's not showing up there properly.

[past basin]

I couldn't say offhand as I don't know what Discord requries for things to show up - a workaround I used to use before Discord added that feature though was to run OBS Studio, then put hte video in a Fullscreen projector and capture that through Discord Screen Share. You would have to set OBS to monitor the audio so it could be heard as well in the stream - though if you don't want to listen to the OBS audio yourself I believe you can just output the monitoring to an audio device you're not actually using and it should still get picked up by Discord

[craggy relic]

On the phone itself. I don't care about the slowness on the preview, 4k utility software, or obs, since I can only stream 60fps on twitch. The phone displays 120hz, but it feels like 60hz. I tried using just OBS and it still feels like 60hz.

[sand timber]

@past basin I have a question. When you use the XLR dock to send all your sounds from gaming PC to the streaming PC, the headset MUST be connected into the audio jack at the back of the XLR Dock?

It does not support USB mic right?

Or wireless mic?

My friend has Astro A40 TR

He wasn’t able to hear anything at all with the headset

He connected it into the XLR dock audio jack

Sorry you answered that, I didn’t see

[past basin]

For dual PC setups I tend to suggest sending the audio over HDMI. The dock only supports headphones though, not a headset (headsets have a mic). It's meant for audio out since the XLR dock provides a dedicated XLR mic input.
So just to makes sure I'm getting this right - is the XLR dock attached to the gaming PC or the streaming PC? Are you sending audio over from the gaming PC to sthe stremaing PC with HDMI, and just trying to send streaming PC audio back to the gaming PC with the audio out jack, or the other way around?

Also does that A40 TR have the mixamp or just the basic headset?

[sand timber]

XLR dock is connected to the gaming PC, sending audio from gaming pc to streaming PC. We still trying to do that, didn’t reach the part where we wanna send the audio of streaming PC to gaming PC

[sand timber]

Mixamp is that black thing?

I think he has it

[past basin]

Typcially if the dock is on the gaming PC I'd still have used HDMI to send it over, but either works. Since the Dock is on the gaming PC it can run the Wave Link software mixer - so I'd used that to setup the audio since it can split it for you. Set the stream mix to go to however you're trying to send the audio to the stream PC - either the HDMI audio setup from earlier, or a speaker output that you connect to a line in (not a mic jack as those won't support stereo) on the gaming PC, then monitor mix to whatever you want to listen to the stuff from on the gaming PC

[past basin]

It'd be a box with a couple dials that the headset goes into - can bse used to split the audio here instead of using the Elgato gear too - just connect it via USB to the PC, then headset goes into the headset jack on the front and a line out / stream jack on the back goes to the PC via aux cable to the PC Line In jack

[sand timber]

So buying the Elgato dock was not necessary?

[past basin]

Is there an XLR mic involved in this setup?

[sand timber]

He just bought it

[past basin]

If so, yes. If not, then there are other ways to setup. Stream Deck+ without the dock is enough to unlock the Wave Link software

But it's still useful if they want to upgrade to a different mic in the future

[sand timber]

Damn

Alright thank you, too late now since he bought the dock and Shure mic lol kill me

[past basin]

I mean if he has a Shure XLR mic, then yes, you'd need an XLR interface like the dock

[sand timber]

He bought the shure mic 5 mins ago lol

[past basin]

ah

lol

Well hopefully that works out

But yeah - having the setup on the gaming PC will make it a bit easier to use everything together (except for the fact you won't be able to use the StreamDeck+ to control most things on the streaming PC since it's not directly connected over there)

[sand timber]

We gna setup the mic now

[past basin]

(I'm assuming this was the Stream Deck+ XLR Dock and not the Wave XLR with just the one dial)

[sand timber]

Yup Stream dexk+ with xlr dock

Same as me but i have 4K pro capture card and he has hd60xp

x*

[verbal tinsel]

Hello, I just got and Elgato 4K capture card and I followed the instructions but my ps5 isn't showing up on my Samsung Oled Monitor. Also since I have plugged it into my PC it started running extremely slow.

[humble crest]

I can only view my gameplay through streamlabs, but the window from my capture utility itself remains frozen..

[drowsy hawk]

evening people hope you all well i have a cam link pro and i having trouble with getting my softwear to work properly . I am opening it up it opens up on my main camera but if i click no.3 or no.4 where my go pros are it just frezzes and locks up on my slr can picture anyone else having same problem.

(i have check for updates all ok and i have even deleteed softwear deleted files and re installed a freash copy and still getting the same)

[past basin]

What card are you using specifically? Also keep in mind most of them can only be used by one app at a time so if StreamLabs is open 4K Capture Utility won't be able to access the card. Is it the video that's freezing up or the app itself?

[past basin]

Is this a Cam Link Pro question? Would be better to ask over in #camera-prompter - but first thing I'd do is make aure the slot on your motherboard is actually x4 (4 lanes) of PCIe. A lot of them will split off lanes for things like NVMe, or sometimes just have a bigger slot but only be wired for x1 depending on what's meant to be installed there. If the other cameras feeds aren't working past the first 1080p one I'd assume the hiccup is PCIe related first. Especially if the other cameras work when you swap them to the working HDMI in port on the card

[past basin]

Which 4K Capture card did you get? 4K X, 4K60 Pro Mk2 or 4K pro?
Generally it shouldn't affect PC performance unless you're actively recording. That said does the picture show up in your capture software and not the external display? If so try using 4K Capture Utility to change the EDID input mode to Display under the settings in the device tab.

[drowsy hawk]

thank you i move my post over to the carmera-prompter

[verbal tinsel]

I figured that part out and fixed

[past basin]

Glad to hear you got it sorted

[humble crest]

it's the app itself & I'm using a 4k60 pro mk.2.. It worked before, but I think ever since the update it started having issues before it stopped working all together.. Also thank you for taking the time wanting to help 🙂

[past basin]

Sounds good - don't forget to check the manual for your motherboard to make sure it has the full number of PCIe lanes. Also did this setup ever work before? I've seen Win 11 update 24H2 break a lot of weird things so far

[past basin]

Ah 4K60 Pro Mk2 is one of the ones t hat actually SHOULD be able to work with more than one app at a time. If the app itself is freezing though I usually suggest reinstalling it first, and if that doesn't work try an older version from https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes - maybe 1.7.10 for 4K60 Pro Mk2 to see if that freezes. If it only freezes with the new version and the old one works fine I'd reach out to #official-tech-support to look into it.

[drowsy hawk]

i had it working the first time i plugged in and had no updates as far as i am awear it just stopped the other day will check once home in streaing room. thanks for the advie tho

[past basin]

Good luck with it - sadly Cam Link Pro is one of the devices I don't have as much experience with as I'd like. If that doesn't help and there are no other community suggestions, don't forget you can reach out to #official-tech-support and put in a ticket too

[humble crest]

OMG! it seems like it's working! Thank you so so much & I wish you access to your biggest dreams for the rest of your life!

[past basin]

No problem, good luck with it!

[stone badge]

can someone help me my audio is really distoted an idk what to do

i reached out to tech support but i thought maybe someone could help me so i dont have to waste there time

[carmine patio]

Does anyone know a fix for screen tearing on recordings/streams? Im using the 4K X and only get it on streaming pc both on obs & 4k utility, both pc’s are on win11 and all cables are connected to the right ports, pc hardware shouldnt be the issue since both pcs are pretty beefy

[past basin]

What card are you using and what sort of audio distortion are you getting?

[past basin]

What refresh rates are you working with here? That's the usual trip up. Want to keep them in factors of whole numbers so you don't wind up getting new frames partway through a refresh cycle since that's what causes a tearing effect.

[carmine patio]

1440p 240hz recording at 1080p 60fps

[past basin]

Ah 4K X is going to cap at 144Hz capture. I assume this is a dual PC setup? If it's cloned go into display properties on the capture card on the gaming PC and set the capture card refresh rate to 120 hz instead

If it's passthrough you'd have to step the whole monitor setup down

[rain obsidian]

I have an Elgato HD60S+ and its having a USB connection error. I used every port that's available on my PC with no luck. This is my second Elgato capture card and I really don't want to spend another $100+ on a new one.

[past basin]

Are you using the original cable? Not all USB cables are equal - you need one that's rated 5 Gbps or faster

Passing through adapters or hubs can also slow things down

[rain obsidian]

Yes I'm using the cable that came with it.

I believe the same thing happened with my old one.

[past basin]

Try running USB Tree Viewer - https://www.uwe-sieber.de/usbtreeview_e.html . When you select the card there will be a summary on the right side that'll have three speeds, port, connection and device. All three of those need to be SuperSpeed (port may list companion port with SuperSpeed instead).

Knowing which one isn't up to speed can tell us what's going on here

[past basin]

Okay, port and card are good. That looks like cable issue. Check for damge to it, or dirt in any of the ports. Make sure it's not going through any adapters and plugged straight into the computer. If that's all good, replace it. any 5 Gbps USB 3.0 cable will work - don't use a "charging" cable as most of those are only USB 2.0 speed.

If this happened before do you move the card around a lot or disconnect and reconnect it often by any chance? It's unusual to have a cable fail unless it's exceptionally old, dirty or gets moved a lot

[rain obsidian]

I have compressed air can. Would that work?

Still getting the same thing

[past basin]

Depends on if the cause is actually dirt or somethign else is wrong with the cable

I usually use rubber coated dental picks

They're soft so they don't scratch and damage the pins and small enough to get in there, and the rubber can rub off residues

[rain obsidian]

I looked and didn't find any dirt but I also was careful with the compressed air with the inside of the cord.

[past basin]

Then if it's the original cable, and it's still showing in the tree viewer as High Speed (USB 2.0) on the connection, the next step is replace the cable

Any 5 Gbps USB cable should work - if you want an original they sell them at https://www.elgato.com/spare-parts

I'd say 9 chances out of 10 here, if the ports are okay, on the PC side too, the cable is somehow bad

I've got to step out there a bit but if anything else changes just pop it in here - I'll either check when I get back or one of the other volunteers may ba able to help

[valid steppe]

hey I'm hoping someone can help me figure this out. I installed software for a razer headset on my laptop and now I have a black border around the feed from it using the capture card. it goes back to full screen when I switch to extended display but it's at a low resolution with everything zoomed in and not fitting properly. It was also working fine on duplicated display before. I did a system restore to right before the razer software was installed and no dice. I'm up to date on everything for both my laptop and desktop and the 4k capture utility software. I power cycled the capture card (4K X), both computers multiple times, changed the resolution settings. The only thing that got it to be full screen again was changing the EDID internal to 1080 but the colors were super faded, plus I know it was working before at 2160. I shouldn't have to crop it because I didn't before. But I have no idea how to get it working how it was before

[rain obsidian]

I assume its the usb-c to a

[past basin]

C to A or C to C, either works

[rain obsidian]

Gotcha

[rain obsidian]

Ok found a brand new USB-C to A cable and I still got the same error. Are you sure it's not the capture card?

[past basin]

Double check the USB Tree Viewer summary. Don't forget to refresh it if the app is still open

And you checked that the cable is a 3.0 or higher, 5 Gbps or faster right?

[rain obsidian]

I honestly don't know how to check

[past basin]

It should be on the packaging

Might only be in the fine print on the back

If it's outright not labeled with a spec or speed, assume it's 2.0

[rain obsidian]

I don't have the packaging anymore.

[past basin]

Does the A side of the cable have blue plastic inside the plug?

[rain obsidian]

No it's white.

The other one I have is blue

[past basin]

If it's not labeled and has a white insert it's probably not a 3.0 cable

[rain obsidian]

Oh darn

I can't tell what is a charging cord or not

[past basin]

Just make sure whatever cable you buy lists 5 Gbps or faster speeds. Any 5 Gbps cable should list the speed.

[storm edge]

hello guys good morning

i need a solution for my elgato hd60 x for some reason I can’t make it full screen on obs

it’s only showing like this

maybe someone could help me I’d really appreciate it

I’m running dual pc btw

[warped ledge]

Oh, so you’re capturing the application and not actually the capture card. I’m a little confused on your screenshot here.

[storm edge]

any idea how to fix this ?

[storm edge]

.

[warped ledge]

Sorry, it’s midnight here. I was asking for confirmation that way I can try to help you, but I am going to sleep. I will regroup tomorrow. Good night.

[storm edge]

Gn

[warped ledge]

Usually, with a dual PC, you wouldn’t see capturing an app application, but the game or screen itself. And from what it looks like to me, it looks like you’re capturing your OBS session in general. That’s why I’m asking.

[umbral juniper]

Hey i have a question... So im recording on the Game Capture and for some reason on my Ps3 after about 2 hours the audio goes out of sync

does anyone know why?

[wild hull]

Since the MacOS update 13.1 (Sequoia) my ElGato 4KX isn't pushing the video signal through unless I either unplug and plug it back in, or a few times had to completely restart my Mac. Does anyone know a fix for this? Wasn't having this issue at all before the update.

[warped ledge]

Did you check the privacy settings to make sure that it’s allowed?

[crystal inlet]

Hi, I have an Elgato HD60, I have two PCs and to connect them and use them for live streaming, I relied on Elgato, I managed to capture the screen and make it work even on OBS, I can't perform the audio setup, I don't I know exactly how to do it, could anyone help me?

[wild hull]

It works fine if I "reboot" the capture card, but before the update I never had to do that. Apple probably messed with their video code and hopefully Elgato can figure out what's triggering that

[lament tundra]

if i try to use my hd60x in obs it basically instantly freezes. So i startup obs, then the hd60x works for 1 sec and then freezes, how can i fix this?

could windows updates affect this?

[warped ledge]

Please open. Ticket with #official-tech-support

[warped ledge]

Is it on every port that you try it on or is it just that poor it also is Windows spending your USB

[lament tundra]

so it looks like it only happens when using the elgato virtual camera

and i use that to blur the background

because as soon as i switch it to the virtual camera it freezes

[warped ledge]

Does your PC meet the requirement specs for using virtual camera and the AR options?

[lament tundra]

3800x, 3070, 32gb of ram. I think it meets the requirements, its also been working for 4 weeks

its just as soon as i switched to the virtual camera it stopped working

[stiff field]

I'm using an iPhone 16 Pro Max, running EpocCam Pro, using a very high-speed data USB-C cable directly to my PC. Every minute or so I get a constant disconnected/reconnected cycle and makes the image blink in and out endlessly. Within the 24 HOURS I have of recording footage, it is a consistent non-stop problem.

I know it isn't the cable, I've used it for years on VR devices amongst other devices, and while I can't claim it isn't the phone, this identical issue was present on my iPhone 13 Pro when it still had a lightning port. I don't see it being a port issue on the PC either, this hasn't happened with anything else I've plugged into the port

I have my connection preferences on the app set to USB since Wi-Fi isn't really a way I can efficiently capture.

[crystal inlet]

pls help me

[warped ledge]

Might want to check in #camera-prompter

[warped ledge]

I’ll test out virtual. Give me a bit

[warped ledge]

Did you set the audio settings to listen?

[crystal inlet]

I connected Elgato to my gaming PC via the aux cable

[warped ledge]

In that case, I have a video in #1291136160676188172 showing aux for PC, it’s towards the end. 😉

[crystal inlet]

ok, tomorrow i test this, thanks

[warped ledge]

please don't DM people unless they said it was ok too. I did reply in the server. I will not respond to the DM.

[edgy kiln]

Here’s my setup:
Gaming PC (with a GO XLR and a Shure mic connected)
MacBook 2024 with an M3 Pro chip (handling the streaming through Streamlabs)
Elgato HD60+ capture card
Camera connected via a Cam Link

My goal:
I want to capture the audio from my PC (game sound and mic via the GO XLR) and send it to the MacBook to stream on Streamlabs. I’ve connected the GO XLR’s Line Out to the analog input on the Elgato HD60+. On the MacBook in Streamlabs, I’ve set up the Elgato as a Video Capture Device and added a separate audio source for the HD60+, but I’m not seeing any audio levels in Streamlabs.

Steps I’ve already tried:
Checked that the Elgato HD60+ is set to analog audio input in the Elgato Game Capture software.
Tested different cables and checked the audio output in the GO XLR.
Added an Audio Input Capture source in Streamlabs for the HD60+ with no luck.
Tried with OBS Studio, but still no audio signal.

Questions:
Has anyone experienced a similar issue with the HD60+ and GO XLR also have terrible low fps on streamlabs capture
Any tips on ensuring the HD60+ captures analog audio properly?
Any other recommendations for capturing audio from the gaming PC and sending it to the MacBook?
Thanks in advance for any help – every bit of advice is appreciated!

[sleek turret]

Hey guys any reason why i keep having a black screen on OBS but Elgato shows video???

[honest tulip]

Not sure if anyone else is having this issue, but I am currently having an issue where when I capture my console to OBS it's blank. It works when I switch my refresh rate to 1080p60 on console but when i go to 1080p120 it goes black on OBS. I currently run the Elgato Capture Neo which should support 1080p120 passthrough and 1080p60 Capture.

[past basin]

Did you already plug something like headphones into the line out on the GoXLR to ensure it's outputting audio the way you expect? Beyond that check mic privacy settings on the mac in the OS settings to make sure it's not blocked out.
Also I'm assuming this is actually a HD60 S+, since there's no HD60+. Make sure you'ore not trying to use it with a video signal over 1080p60 or you're going to have issues, including possible fps issues. Also try changing the buffering mode in Streamlabs source properties.

[past basin]

Make sure you don't have both apps open at the same time - only one at a time can get video from the card. Aside from that try removing it and adding it back to OBS again if you haven'ta lready. Especially if you changed anything like what port it's in

[past basin]

Does the screen in the passthrough port also go out?

[honest tulip]

The screen itself works perfectly and it even shows on the Elgato Capture utility as well, it just doesn't display anything on OBS when I run a video capture device

Ah found the issue, was because I had the capture utility up

[past basin]

Ah, that'd do it. Glad you've got it sorted

[balmy matrix]

the other day when i was seeking help with my elgato 4k X capture issues, and trying to update the firmware, well, it turns out the capture doesn't show up not just on obs but on my gaming pc either. Can't find it. Its nowhere to be found. I think this card is officially cooked.

[brave radish]

Heyas, do we have a clue if any capture cards got release for 5120x1440 ? 🙂

[past basin]

Does it power on at all? What colour is the light on it? Does it show up in device manager under cameras?

[crisp escarp]

Which card should i get if i want to stream my ps5 on discord but still use my pc headphones?

[lone crypt]

I think then the question is about what resolution you want to capture at, and finding the lowest latency capture card that’s capable of that

[edgy kiln]

yes, I already plugged headphones into the line out on the GO XLR, and the audio output was working perfectly. I also tested the HD60 S+ on a Windows system, and the sound was coming through fine over HDMI and fps was smooth on same gaming pc to capture, although I couldn’t test the analog audio.

Let me know if there are other settings or adjustments you’d recommend on macOS that could be blocking or interfering with the analog audio input in Streamlabs. Thanks for the help!

[warped ledge]

I have a video covering analog in #1291136160676188172 as it’s the same for any capture card setup from elgato.

[warped ledge]

Is the device in device manager? If so uninstall it, unplug, reboot, and restart. See if it picks it up.

[warped ledge]

Elgato can’t comment on future products.

[edgy kiln]

@warped ledge Not working at all for me i guess therie is an issue with mac os Sequoia last update

[warped ledge]

I’d wait until Elgato says it’s safe to update. Can you rollback?

[maiden jay]

Hi, just wondering, is it recommended to keep this to "Default" or should I change it to custom and put in the settings? Thanks.

[balmy matrix]

as soon as i turned on my streaming pc the blue light came on but then turned off. and it does not show up on device manager.

[balmy matrix]

it doesn't show up sadly

[balmy matrix]

oh wait i found it. was looking at the wrong pc lol i have a dual pc setup so it was showing on my streaming pc

i'll try uninstalling it and see if that helps, would it reinstall when i plug it back it in?

[warped ledge]

Optional

Inise custom

[warped ledge]

Yes

[maiden jay]

What should be the custom settings for 4K X? I'm capturing in 1440 144hz

[balmy matrix]

ok so it sort of..worked, i now see it on obs BUT on my gaming pc there used to be a elgato 4k X option because I can't hear any sound of the gaming to my obs, i went to nvidia because you have to have displayed as if it was a second monitor and clone it or something like that. anyways it doesn't show up at all on my gaming pc but somehow its being captured on my streaming via obs, ok i'm getting confused idk if i'm making sense 😄

[warped ledge]

It depends on your preference but make sure you don’t get a black screen. If you do, it’s because it’s not matching the output of the capture card in 4K capture utility so make sure that you are capturing the exact same specs when you set it up custom if not, leave it default if it’s working, it should be fine either way.

[warped ledge]

The capture card should always be connected to your streaming PC and your HDMI in should be connected to your gaming PC

[balmy matrix]

It is. All of it is connected

that's the weird thing

what does it mean when it says to disconnect ALL hdmi? do they mean disconnect from the pc, and all the cables plugged onto the capture card? the only thing connected to the streaming pc is the usb type c port

nevermind.. update failed again. Ok, i'll see if i can contact elgato directly and see if they can send me a new one i have warranty on this still.

[warped ledge]

Remove both hdmi cables and try again

[maiden jay]

Got it, thanks Vic! 👍

[craggy relic]

Hi there, so I bought the Elgato 4K X, works fine, but the only problem is that I can’t capture high FPS.
I have a PS5, GTA V runs on 60 FPS, but when I record it with ElGato it’s like 30 fps. Is that a problem with my PC? Note, I don’t have a USB-C port on my PC, so I bought a USB-C to USB-A port. Maybe that decreases the FPS?
(I tried all the graphic settings in ElGato already)
If anyone can help I would greatly appreciate it

[past basin]

If you're playing at 4K and your USB-C to A adapter isn't 10 Gbps, it can drop capture to 30 FPS. If you're using OBS or StreamLabs you can try using MJPEG compression mode to get around that (though it will slightly increase video latency)

[craggy relic]

The adapter said 10 Gbps, but I feel like they’re capping 😂 I didn’t use obs with it, but I will try that, thanks.

[past basin]

Check them port on your motherboard is 10 Gbps too if the adapter was. Might have to check the manual to know which ports are which if your board has a mixed set

[craggy relic]

Oh I will do that! Will let you know how it goes

[minor burrow]

Hi all, is anyone free to help? Im at my wits end getting my 4k x to work

[warped elm]

1. HDMI 2.1 from Console to Elgato HDMI IN
2. HDMI 2.1 Elgato HDMI OUT to TV/MONITOR Make sure it's an HDMI 2.1 port
3. USB-C from Elgato to a USB 3.2 port on your PC. These ports are 10gbs or 20gbs
4. Make sure youre following the Manual for console specific settings, on PS5 must disable HDCP

If you cant get video on the PC, something in steps 1-4 is done incorrectly

[minor burrow]

Hi Mega! So i was using my hd60+ perfectly fine with my ps5 to pc usb c. With the x, every other device can read it (nvidia broadcast even shows it as a camera working fine) but my 4k capture utility with x just sits on one moment please

[warped elm]

Sounds like youre not plugged into a USB 3.2 port

What motherboard do you have

[minor burrow]

one moment let me grab it for you

is there a easy way to tell which mobo i have

ASUS PRIME Z790-P

i believe

[warped elm]

Use that port in your PC

[minor burrow]

yup

[warped elm]

So a USB-C to USB-C data cable

[minor burrow]

exact one

Im currently using the one supplied in the box. but I was also using my 10gb cable before with my hd 60 plus and same issue.

[warped elm]

Are you using confirmed HDMI 2.1 cables?

The 4k X comes with one

The other is supplied by you

[minor burrow]

I am yeah, using the one with the elgato box and tried my other two. They work perfectly under the hd60

im sorry if im vague lol, i just cant wrap my head around it

[warped elm]

The hd60 does not require hdmi 2.1

Because it is 1080p

[minor burrow]

oh i was using the 4k 60 hdmi on the hd60 plus

which i think did need 2.1

my nvidia broadcast shows the input totally fine which is head scratcher to me

[minor burrow]

what mine currently shows atm

Like im using the proper usb c connector, cables work fine. hopefully its a easy solution im overlooking

[warped elm]

Can you make sure HDCP is disabled

If you're on PS5 Pro, it's reenabled if you had it disabled on PS5

[minor burrow]

yup first thing I did

yeah i got one had to disable that haha

also ty for helping me

[warped elm]

On your TV or Monitor try disabling DSC or CEC

[minor burrow]

oh okay I have a lg oled, let me check into that

[warped elm]

I currently use DSC off and CEC on

I use an ASUS PG32UCDP

[minor burrow]

oh okay, let me check into that really quick

using the lg oled c1 atm

[warped elm]

So I have never heard of Nvidia Broadcast, so I'm installing it to see if it interferes with my Elgato

[minor burrow]

yeah at first I thought it could of been something like another program is using it

but oddly elagto 4k utility doesnt even show that. Just stuck on one moment please

[minor burrow]

okay oddly it works in obs lol, but wont pull up in 4k utility app

so odd

[warped elm]

My problem is that even on the PS5 Pro they prevent audio splitting between HDMI and USB Wireless Headset. I have a 4k X and Chatlink Pro as well.

I use a Sony Inzone H9 and I love it for all the features. But I'd like to stream/record audio. Im in the Sony Inzone H9 return window at Best Buy and happy to order a new headset, but as an old Military guy with bad hearing I need ANC. I do not want to route audio from my Controller.

Anyone have any good recommendations for a good headset I can plug into the Elgato 4K X via chatlink that additionally has ANC?

Cost is not a major concern, my Sony Inzone H9 is 199.99. I just want ANC and competitive audio

But struggling with finding a 3.5mm capable audio headset with ANC

[pastel spade]

So im new to using a capture card, and i have the neo, i was curious what would be the best settings for nintendo switch?

[valid steppe]

still not able to figure this out, has anyone had issues with 2160p not going full screen with the 4k X?

[warped elm]

Sorry man mine was pretty plug n play

[valid steppe]

yeah it's weird cause it was working totally fine out of the box but once I installed razer headset software it stopped working properly

[lament tundra]

Have you been able to test it out? Maybe you have the same problem?

[warped ledge]

To be honest, I have not had a chance I had to do some stuff that required majority of my attention today and then I just live streamed, but I will test it out tomorrow cause I’m actually working on some content as well

[lament tundra]

Do your thing, no rush.

[past basin]

There's not terribly much to setup - generally I suggest leaving things at default unless there's something specific you're having issues with or want to tune.
Aside from that you'd have to clarify if you're planning to stream (and if so what platform) or just want to make some recordings, as both of those have different limits.

[past basin]

Most likely your GPU on the gaming PC has had it's scaling mode changed, or it's not actually outputting 2160p. You may also want to turn off the option for native resolution in 4K Capture Utility by right clicking the video and deselecting that option. Typically that letter boxing is because the app is set to native resolution and whatever you're streaming from is set lower than the monitor.

[past basin]

Personally I use the Arctis Nova Pro Wireless to get around this - their base station has a line out that you can set to streaming mode and feed into the 4K X as analog audio (generally also needs a ground loop isolator). They have ANC- but it's not great. Works for filtering out sounds here like minifridge and fan noise, but not great for other kinds of sudden noise.

If you didn't need to speak at the same time, or can add an additional mic, there are plenty headphones out there with better ANC that'd be an option too - I've got a set of Soundcore Q45's with decent ANC, but to work with a PS5 I'd have to wire them up and most don't support headset mode in wired mode.

[past basin]

If you're still running into this try resetting the 4K Capture Utility settings (Settings > reset defaults in the bottom left). Elgato's app can pull some settings from the card that other apps cannot so if those are corrupted or unexpected, it can mess with the app. Resetting it then rebooting the computer can often resolve it. Aside from that uninstall the current version of 4K Capture Utility you have and reinstall the latest one from https://www.elgato.com/downloads would be my next suggestion, and if it still doesn't work after that reach out to #official-tech-support so they can check what's going on with the software.

It may also be worth checking your Windows Privacy Settings for camera aren't blocking access for 4K Capture Utility, and that it's set to allow both applications, and further down, Desktop applications, access.

[warped elm]

Thank you for confirming. After my message I came to the Arctis Nova Pro Wireless as an option from reading about it

[edgy kiln]

Despite all my efforts, I’m still experiencing severe low FPS issues with the HD60 S+ on my MacBook Pro with the M3 chip, running macOS Sequoia 15.2, in both Streamlabs and OBS Studio. I’ve tried various settings and adjustments, but nothing seems to fix the problem. Additionally, there’s no analog audio output.

I tested the same setup on a Windows machine, and everything worked perfectly, so it seems like this might be an incompatibility issue with macOS.

[mellow sequoia]

Hiii I got an Elgato Neo recently and I've set it up to stream my nintendo switch gameplay to Twitch using my MacBook. However, there is no game audio that comes through. What should I do such that the game audio would be available?

[past basin]

Are you using it with OBS? Don't forget to add the card again as an audio input capture, if so. It doesn't do both through just the video feed like it does on windows.

[mellow sequoia]

oh hmm! i’ll give it a shot tomorrow since it’s getting late now. thank you so much! 🙈

[minor burrow]

Hi there! So i found out that in streamlabs I have a video source just titled Elgato 4k X, which works perfectly fine. Its literally just 4k capture utility that doesnt show a signal. Ive tried uninstalling and hitting reset device. Any other suggestions? might my product be defective?

[naive bluff]

I'm second guessing myself now but does the HD 60 X allow 4k 120hz Pass through without any limitations?

[past basin]

No - 4K120 requirest HDMI 2.1. HD60 X is a HDMI 2.0 card. You'd need 4K X or 4K Pro for 4K120 passthrough

[past basin]

Sounds like a software issue not a 4K X issue. Make sure no other apps are using the card when you launch 4K Capture Utility. You may also need to check that Windows Privacy settings are setup to allow both apps and desktop apps access to the cameras (under Windows settings, in privacy & security under the camera section). If none of that works, since it sounds like you already hit reset defaults in the app, try an older version from https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes like 1.7.10. If still on go open a ticket following the stemss in #official-tech-support

[naive bluff]

Damn. I mean it does change to 120hz on the screen when I select the mode

[past basin]

It can do 1080p120 or 1440p120 but not 4K. It can tell the signal that's being sent it jusst can't handle that much data since HDMI 2.0 iss 18 Gbps and 2.1 is 48, so you'll jusst get a black screen

[naive bluff]

I suppose PS5 pro ain't pushing any games at 120 anyway do it probably always defaults to 1080 120. Are there any limitations in terms of always playing PS5 or 4k movies through PS5 using the HD 60 x compared to it just being plugged directly into the tv? Just a bit of a pain if I have to keep swapping out the HDMi 😬

[past basin]

It'll use 120Hz mode for 40 fps mode too (since 120 divides into 40 it helps prevent tearing)

The other hiccup you'll find is no capture card will pass through HDCP content like BluRays and most streaming services

[naive bluff]

Maybe I'll just buy a living room PC with a built In 4K drive 😅

[solemn ledge]

Hello. Is there someone who might be able to help me in regards of setting up my Elgato?

[past basin]

volunteers are in and out through the day - you're best off dropping questions you have about setting it up, and including the specific model of capture card you're using, what sort of computer (windows/mac), what you're trying to capture (eg Switch, PS5, another PC), and what app you're using

[solemn ledge]

I understand, thank you

I managed to setup my hd60x with my windows pc and ps5 but I cannot capture my game audio reliable and without delay. It’s annoying because you cannot set the multiple audio outputs (hdmi + headset). I couldn’t figure it out so I‘m trying to get help here.
Elgato hd60x + Chatlink pro
Turtle beach stealth 700gen2 (usb, not 3,5)
Windows 10
PS5

[past basin]

What app are you using for capture? 4K Capture Utility or something like OBS or StreamLabs? If it's one of the later two, mute the card and add it again as an audio input capture. There's some known issues with OBS based apps on some setups pulling audio through the video feed.

[solemn ledge]

Mainly for testing I used neither of them. Just purely the Elgato application.

[past basin]

How much delay are you seeing? A small amount is normal due to video processing delay - like 30ms or so depending on the setup

But it should be in sync with the video that way, only delayed compared to pass though, not compared to capture

Oh wait you have a USB headset so it's not in the Chat Link. . .

Hm

[solemn ledge]

Yes that’s my main problem

[past basin]

You won't be able to completely remove it but you may be able to cut it down to be not noticeable. If your PC has a line in jack run your chat link to that instead of the capture card and it'll bypass the video delay

This will result in your audio being early on your recording though unless you use something like OBS Sync Offset to manually sync it up or adjust it with edits after

Beyond that the best option would be switch the headset tbh

[solemn ledge]

So it would be possible to pass trough the audio via hdmi to the Elgato and from the Elgato through the line jack to my pc?

[solemn ledge]

I wasn’t planning on doing that, I like the headset because it’s multi usable with my pc and phone

[past basin]

I was suggesting more the 3.5mm from the chat link (I've assumed the headset was connected to the PC here - I'm realizing that may not be correct)

[solemn ledge]

No, the audio comes from the ps5. I have everything set up except for the audio part.

[past basin]

You may be out of luck then - with the way PS5 audio works with a one audio feed per user setup, you're not going to be able to capture the audio going to the headset, unless it has built in sharing capabilities or a wired 3.5 mm option. You can't really capture USB or wireless audio.

If you have a second controller you can sign that in and use the Chat Link to get the audio from there - but since it's signed in as someone else this pretty much only works for basic game audio, and not most voice chats

[solemn ledge]

That’s annoying :/

thanks for the help tho, appreciate it!

[past basin]

Yeah, sorry I don't have better news there. Trying to capture wireless audio setups is a pain of they're not designed for it

i use the Arctis Nova Pro myself because the base station for it has a line out I can capture from. But that and the Astro A50 lineup are the only ones I can think of with stream functions offhand.

(aside from some older Arctis overs having a headphone sharing jack on the headset itself)

[minor burrow]

Thank you I'll try this

[neon pivot]

Hello, I’m looking for some help on getting my 60S+ to capture audio. Worked perfectly a few months ago but now when I open Game Capture while using the capture card it’s silent. Using Mac.

[uneven geyser]

why am i getting an echo?

• i am not sure if the machine is suppose to output audio

pls help!

this is the sc

it seems turning down auido mixer helps

mic audio seems fine but there is no sound on the game device

plus i dont think i am using the 4k capture card correctly lol,

[uneven geyser]

ive getting the same prob. hope the pals here can help us. i might escalate the issue if i cant get proper help, i love the elgato devices

aye i got it fixed

@mellow sequoia follow this video to help you out https://www.youtube.com/watch?v=mgoO6i7eN5A

but it does seem the mic pics up to be w echo

[balmy matrix]

so since i have warranty of the elgato 4k X capture card would i be able to get a refund, I have thought about it and I think I'm gonna stick with my old elgato capture card for now, the 4k X for dual PC streaming has been nothing but problems and I don't wanna deal with them anymore

[uneven geyser]

⏬ so it seems that i got it fixed

but it does kind of feel kinda gainy

if you have headphones on, you can tell the mic captures sound so good. but why is it bad through the OBS software

[pure trout]

Hi, bit of what I assume is a strange question here.

So I have an HD60 Pro capture card in my PC. Is there any way I can get my console to display on a second computer (laptop)’s Game Capture application with it? Hope that made sense.

[lone crypt]

The capture happens on the computer doing the capturing.

[lone crypt]

Not understanding the question.
Unless you’re changing the sound with filters in OBS, there is no difference in the sound there.
Maybe you can be more specific about what you are hearing.

[past basin]

If it's still not taking the firmware update I would put in an RMA request for replacement through #official-tech-support . Trying to update that card should never have been as difficult as it has been it may need replacement. Even if you're not going to use it for now, if it's having issues I'd put in a claim while it's under warranty just in case.

[past basin]

Are you using an Intel Mac or a Apple Silicon Mac? The old Game Capture HD app has known issues on Apple Silicon as it's not support on there and runs under Rosetta2 emulation. You might want to try using the card with another app like Quicktime or OBS Studio (where you can add it as an audio input capture to capture audio), to see if that helps.
Other than that check that the macOS privacy settings didn't block it out (under the mic section) during an OS update - I've seen folks get tripped up on that in the past.

[mellow sequoia]

I've just tried this and it doesn't work!

[past basin]

You don't have a headset connected directly to the console do you?

Also does the audio bar in OBS move and just you don't hear anything, or no signs of life at all even after adding it as an audio input capture?

[mellow sequoia]

right now, no o:

I just followed this video and it works, thank you! @past basin @uneven geyser

I left my headset at work so i'm unable to try it out with the headset ... hahaha

[past basin]

If you do setup the headset after, you'll need something like Chat Link to split it

[mellow sequoia]

I also gotta send my macbook in for a repair due to some unrelated issues (battery) so i'll try it out with my headset once it's back

[past basin]

Since it wont' send audio to the headset and HDMI audio port at the same time

[mellow sequoia]

Hmm not sure I completely understand at the moment but I'll save your message for when I do get to it 🙈 thank you so much!

[lament tundra]

Not trynna be annoying, but have you had the chance yet to try it out?

[uneven geyser]

you’re welcome

[warped ledge]

Currently at work, and yes. I didn’t encounter this.

[lament tundra]

Weird.

[neon pivot]

I’m using the M1 so I believe it’s an Intel Mac but not sure. It was working fine a few weeks back. I run OBS on the Mac for streaming but the capture card goes to the monitor for my PC as well. Something weird I noticed is I used to be able to select Elgato 60S+ on my PC using the voicemeter app but now it shows some Digital Audio connection that wasn’t there before. Somethings a little wonky I just can’t figure it out.

[past basin]

M1 is Apple Silicon - means Apple made the CPU not intel basically.
Typically HD60 S+ shows up as "Digital Audio Interface" Game Capture HD60 S+ in Windows, so that might be what you're seeing and Voicemeeter might have changed what part they display.

[neon pivot]

Ok great. Before when I opened Game Capture on the Mac it would show the audio coming through but now it doesn’t. Any idea on why this may be happening.

[past basin]

If you updated macOS recently, check the privacy settings. The audio interface gets handled as a mic iirc and os updates may sometimes lock it out from some apps

You might also need to go into the cards settings in the app and make sure it's set appropriately to hdmi or analog mode. Eg if using a chat link set it to analog

[pale nymph]

I'm having an issue with Mirillis Action and the 4k Pro, I'm getting a black screen and nothing else.

It works fine with 4k Capture Utility and OBS, but this is the only program that's giving me issues, anyone have any suggestions?

(I've went through all settings and even reinstalled the Cards Drivers, nothing seems to work, could be the program itself isn't fully compatible with the card)

[balmy matrix]

Yea I tried everything. It just doesn't update. And it constantly freezes on obs. This card is absolutely cooked..I actually want a refund instead of a new card. Im just gonna stick with my elgato HD60 S capture card it's still rocking after 4 years it's amazing

[unique dew]

Is there any way to use a 10' USB cable on an elgato neo without causing any quality loss? The only info I could find was for the elgato HD or HD60, but I have the neo capture card

[deep stone]

Just got the 4k60 Pro MK.2 and I'm trying to get it setup for a dual pc setup so I have the HDMI cord going from my graphics card to the in on the capture card. My issue is, it's saying my video input on the Capture utility is 1080p60. I need to get this to be 1440p. I have the monitor I play on set to 1440p and it's duplicating that monitor to the capture card "monitor" should it not also be 1440p?

[warped ledge]

Yeah cause your pc meets the specs.

[neat pond]

hey y'all! Something is pretty wrong with my capture card. I've gotten things fixed with Vic once, but problems keep persisting.

Whenever I reopen OBS, the capture card doesn't display any video or audio. I'll unplug the power source, plug it back in, deactivate the source, and then when I activate it, it crashes my computer.

Now that the computer has restarted and I've reopened OBS, video capture is working just fine but audio isn't.

This happens fairly frequently 😞

[wicked egret]

Bonjour
J'ai le même problème avec la box de capture Neo : J'ai tout bien branché, paramétré obs mais je n'ai pas d'image, cela affiche : no signal
J'ai essayé de changer les câbles mais toujours rien...
Quelqu'un aurait une solution ?

[frosty vortex]

check the EDID settings are correct, they weren't automatically right for me initially 🙂

[frosty vortex]

I'm having some trouble with my 4k60 Pro MK.2 - I run a dual PC setup, everything has been working perfectly for months up until this past weekend, when I was having some OBS issues and decided to make sure everything was updated. I think since updating the firmware on the capture card, the VRR is causing some issues with my footage and game, but I can't work out how/why for the life of me.

I'm getting screen tearing on my footage now that I've not had before, starting up a game will cause the input refresh rate to change even if everything's capped, and changing in-game settings related to the display (reducing refresh rate, changing from fullscreen exclusive to borderless etc) seems to restart the capture card causing then screen to black out, OBS to lag, the game to crash etc... Has anyone ever experienced anything like this? I'm stumped

[warped ledge]

Try turning off the vrr or the 120hz

See if it works better

[frosty vortex]

Where would I do this @warped ledge? That was my thought process too but I don't see anywhere in the 4K software to turn off either, and even when I cap everything to 60FPS and disable Gsync on the game PC, as soon as I go from game to desktop the signal will drop, monitor goes black, input changes to 1440p120 again. Thanks for the response 🙏

[warped ledge]

Nvmd ypu’re on dual pc not console.

Try Display, for the EDID

[lament tundra]

Ait well, today ill just try reinstalling both the capture and webcam utilities. Same thing for the nvidia sdk effects. Maybe that helps.

[warped ledge]

Actually, just do the Nvidia SDK for now and then test it out. See if it works. If not, then repair those two other software’s.

[lament tundra]

Alright, ill start with that

[lapis quartz]

Hi so I accidentally unplugged the USB for my hd60X and now I can longer get the audio to work in OBS (I was working before) I’m using a Mac m1 I really need help ASAP

[lapis quartz]

Please helpppppp

Im panicking sm

[sand timber]

Hey guys

Something really weird was happening in my PC with the monitors n capture card. Let me put my brain cells together to be able to explain

So I have a dual setup. One PC+monitor for streaming and another PC+monitor for gaming

So when I turned on both of them and wanted to stream on Tiktok live studio, the capture card was capturing a monitor that was not there. As if it was capturing my SECOND gaming monitor even though my gaming PC has only 1 monitor connected to it

Anyway I disconnected everything restarted everything

It finally started capturing my gaming monitor

But then I launched a game

In graphics settings my gaming LG 4K monitor is not there

Only capture card

Wth

Why did this happen?

I think it’s because I cloned 2 to 1 and not 1 to 2? Does it matter?

[past basin]

That can throw it off, yes. when you're cloning like that the one that shows up as the one getting cloned to the other will be the one that shows up to apps like games

[past basin]

Given this is a mac, try removing the Audio Input Catpure for the card and setting it up again in OBS. Sometimes when you disconnect something if it goes into a different port or something, OBS sees it as a wwhole new device.

[sand timber]

Yeah yeah I fixed it just now

I swear I was losing brain cells trying to figure what happened

[past basin]

Yeah that hiccup throws a lot of people the first time they hit it

[lapis quartz]

It randomly started working… when I was trying to work my way around it

[past basin]

Ah, glad you got it up and running at least

[supple ridge]

So im struggling really bad to get this to work, I have the 4kx and the inputs and outputs are correct. I have hdcp turned off and I don’t know what to do. My monitor works with the ps5. What do I do?

[warped ledge]

Are you using OBS or 4K Capture Utility? Also try another USB 3.2 port.

[supple ridge]

I know this is gonna sound dumb but do I have to configure obs or streamlabs first before my monitor displays ?

cause I haven’t set up obs or stream labs yet 💀

[warped ledge]

Yes, but what about 4K Capture Utility? Does anything show up there? Nothing dumb about this. I’m happy to help.

[supple ridge]

I’ll get back to you in 5 minutes

Lemme set it up real quick

[frosty vortex]

no luck tried a dozen different combinations today and two other HDMI cables, thinking it must be the hardware or firmware because when I disconnect it from the gaming PC, I don't have any crashes when changing the in-game display mode. Filed a ticket and going to try reinstalling the 4k capture utility & drivers in the mean time but I think it's chalked 🫠 thanks so much for trying to help

[warped ledge]

I’ll reach out after work, but we’ll see what we can figure out.

[supple ridge]

hey thank u sm ur actually a live saver

[warped ledge]

You’re welcome! please DM with the issue, and what’s been done, so I don’t forget. Thanks!!!

[thin oasis]

Does anyone knows where to find the Cam Link 4K new model (20GAM9903) online in the us? Bought on Amazon but got the 20GAM9902.

[warped ledge]

I’m avail

<@&581565551495741448>

[warped ledge]

not that I'm aware of, I think it's really what's available.

[woeful olive]

Has anyone got the 4K X to work with 120hz 4K HDR10 passthrough? Personally I cannot get it to work, have the exact same issue as this guy https://www.youtube.com/watch?v=z7IsGsb4j_Q And I have not seen it working in any review. I can capture stuttery video in the 4K app or in OBS (duplicated frames every now and then, its terrible), but the passthrough has massive color banding. Like the guy in the video I linked to I can cut out the 4K X and connect directly to the TV with the same cables and the TV tells me its the exact same bandwidth and mode but the picture is perfect, no banding. And of course I have contacted support, they haven't got back to me. What really worries me is that I also have the Avermedia 2.1 card and that also has the identical issue... I am thinking these cards literally cannot do it.

[warped ledge]

Are you on a Mac or Windows PC?

What is the GPU you're using?

I don't have color banding when using CQP

[woeful olive]

Not sure how any of that effects passthrough but I have two pcs I have tested on, both 3080s, one win10 and one win11. Also tested on two TVs, one LG CX and one LG G1. And again I am not sure how encoding in the 4K app effects passthrough?

[warped ledge]

If you use Nvidia this may help https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[warped ledge]

What are the settngs you have in OBS for the properties? and Also 4K Capture Utility?

How is your card setup in here?

[woeful olive]

basically the same as your pic but I have qc at 16 on one PC and 14 on the other. In the 4K app I just turned HDR off.

[warped ledge]

Did you setup in OBS like this?

[woeful olive]

Oh and I have preset faster as when I go 40 series I can use dual encoders, which will not work on slower settings.

[warped ledge]

not to worries about the preset, vs the HDR part since you were using that.

[woeful olive]

I have a different color space... Will that cause the passthrough to change also?

[warped ledge]

possibly, I make sure I setup for HDR recording with p010 and Phil actually covered this for me as PQ is more accurate that HLG

Give it a try and see if any improvements.

[woeful olive]

But I cannot work with HDR recordings... I need to record in SDR. Ill try it and see anyway

[warped ledge]

I also disable/uncheck here since I'm using OBS for my recording.

[warped ledge]

if you're doing SDR just use 709

[woeful olive]

yeah that is what it is already. The recordings are fine. Again its the passthrough that is terrible

[warped ledge]

YUY2 is the video format you're using?

also this should be ideal for SDR

[woeful olive]

My TV says crb... something. But its telling me its identical to the video running straight from the PS5. Ill check in obs though

[warped ledge]

Yeah I use 4K capture Utility for settings on the card, but everything else OBS.

[woeful olive]

Testing the settings they changed the picture on the PC but nothing effects the passthrough. Still getting banding on the tv no matter what.

[woeful olive]

You can see on the door of that car in the pic all the lines. It's far more noticeable in the sky but the banding disappears when I hit pause in the sky so I cannot show it

[supple ridge]

So I use stream labs and my audio is capturing. I bought a chat link pro and I don’t know how to connect it to my stream labs.any tips ?

[warped ledge]

Have you tried different EDID modes?

[warped ledge]

I have a video in #1291136160676188172 that can help you with it

[warped ledge]

I’m gonna call it a night but either I’ll revisit this tomorrow after work or @past basin might beat me to it

[woeful olive]

Thanks for all the help anyway, have a good night

[supple ridge]

Yea nah im just stupid

watched the video and did it im probably missing something small but stream labs is sorta layed out different then obs

[woeful olive]

Just tried internal, display and merged edids and all the same. Merged did trigger a new display setup for the PS5 but went back to the same banding. Its super frustrating as even if I solve this there is still the issue of what looks like duplicated frames when using VRR. In the preview window as well as recordings it happens (in OBS and in 4K app), I can skip through frame by frame and every now and then there is a frame that is duplicated (and I tested so many different FPS options, all the same). And what's worse is that the avermedia card has identical issues (and across two different PCs with different OS). The same frame skip and the same color banding on passthrough. I am quite worried that these cards can't actually do what they say on the package. Is there any evidence out there of 120hz vrr hdr passthrough working fully? Because I cannot find any 😭

[warped ledge]

I have not had this issue. Where can I replicate it but can you post your settings and I’ll see if I encounter any color banding as I have not had the same experience.

There’s probably a setting somewhere if both of these cards are behaving the same personally I use VRR and I’m able to hit 120 without any issues so I’m concerned and I’d like to see what your settings are. Also, have you opened a ticket yet with official? I think you might have.. #official-tech-support

Lastly, let’s wait till tomorrow. I’m actually in bed. And perhaps either myself, someone else or even staff might be able to give more insight or have you try different different things as a resolution..

[warped ledge]

They’re very similar and they should have nearly identical settings. Let me know what part you’re stuck on. I can probably help tomorrow. I’m going to bed.

[woeful olive]

What game do you test with? As far as I know few games will actually scale to 120hz (for me and the guy on YT the issue is GT7s 120hz mode). But you have a 4K X, 4K 120hz TV and a PS5? If so Ill copy down all my settings.

[warped ledge]

Yes, I do

Currently using a PS5 Pro actually

[woeful olive]

The pro is sitting next to me, waiting to be able to actually record it properly 😭 But cool, I am meant to be working be when I finish ill copy all settings

[warped ledge]

I can use Spiderman, Hogwarts Legacy anything that supports it

[warped ledge]

Don’t stress sometimes you have to walk away from something for a little bit and then revisit it so we’ll revisit tomorrow it’s 1140 here and I work tomorrow so I won’t be free until maybe seven or 8 PM CST

Have a good night

Good morning, shift, enjoy your day

[minor burrow]

Anyone have any suggestions? im getting this now with my 4k x and tried merge/interal and restarting and fresh install

[minor burrow]

Is anyone available to possibly help?

[minor burrow]

okay, so i unplugged my elgato cam link, and it still only has this. Ive tried different consoles, hdmi cables, downgrading versions. It just gets stuck here im at a complete loss

[warped ledge]

reset to default and try again.

[minor burrow]

Hi Vic! I've tried this unfortunately no luck

[warped ledge]

Looks like Phil replied on Reddit.

[minor burrow]

Do you have the orignal thread so I can keep myself updated on it? I wonder if there is a work around currently

[warped ledge]

for the Color Banding issue?

[minor burrow]

Oh no sorry, for the one moment please issue

You replied to a different issue my bad

[warped ledge]

Oh no, there was no thread. This was for somone else. 😉

[warped ledge]

hm... let's try a different usb port.

[minor burrow]

So I've tried both my usb c and usb type 3 ports. I made sure they are 20gb ports. What's odd is every other camera and capture tool recognizes it. It's literally just utility 4k

I've tried wiping app data since a couple others on reddit had this issue and no luck their either 😦

[warped ledge]

which capture card was it?

[minor burrow]

4k x

It works perfectly with my hd60+

[warped ledge]

you're using the official elgato cable and are you mac or windows?

[minor burrow]

Yup! Windows

[warped ledge]

did you make sure the usb isn't being suspended?

[minor burrow]

Anyway to check? I'm a bit of a dummy on that. Although windows camera app and obs recognize it as a camera so idk if that's it. I'll double check though

[warped ledge]

desktop has this, not laptops

[minor burrow]

Okay lrt me check really quick ty

[warped ledge]

yes you'd follow this settings above

[warped ledge]

keep me posted! You'll have to reboot after.

[minor burrow]

On windows 11 so not setting that option, let me see where it's tucked away now

Restarting now*

Okay sadly still nothing

[warped ledge]

bummer, ok we'll revisit tomorrow. I'm going to bed.

[minor burrow]

Sounds good ty

[white pine]

hey how is everyone i have an issue i just got my elgato hd60x and i wired everything hdmi in to back my pc hdmi out to my nintindo switch and usbc into my pc and i have the software but the issue is i keep getting USB device not recognized and the elgato comes up as a audio device how can i fix that

[keen cloud]

How can I stream with this app called rooter with my iPad https://www.rooter.gg/live?

[warm grove]

Hi do any one knows about 4k pro capture's latency comparing to 4k 60 pro mk2?

[past basin]

They're pretty close. Normally aounrd 30 ms vs 60, if at 1080p60 SDR through OBS, in the tests I've seen. So like 2-3 frames of video instead of 2-4. The settings you record at, app you use to render it on screen, and even system spec can all affect it thoug

[woeful olive]

Thanks for that. I cannot actually do much on reddit right now because I was banned for 3 days for idk what, I asked to see what I was banned for and they ignored my question and extended the ban for an extra 3 days because I asked.. sigh. Anyway here are all the details I can think of as being relevant:

Also the cables have been tested directly from the PS5 to the TV, no banding. And the USB port details are here from tree view

Vendor ID : 0x0FD9 (El Gato Software LLC)
Product ID : 0x009B
Manufacturer String : Elgato
Product String : Elgato 4K X
Serial : A7SNB34811R8YY
USB Version : 3.2 Gen 2
Port maximum Speed : SuperSpeedPlus or higher
Device maximum Speed : SuperSpeedPlus or higher
Device Connection Speed : SuperSpeedPlus or higher
Self powered : yes
Demanded Current : 896 mA
Used Endpoints : 3
Video : UVC Version 1.00

That signal information on the tv is the same when there is no banding, and I have tested on the LG CX and G1, also with different input lables such as PC, game or normal.

[next palm]

Can someone please help me I got no signal to my Tv but everything is connected 🙏

@warped ledge could you help me please I got no signal on my Tv but I can see my screen on the laptop capture software

[woeful olive]

Likey its the cable

[next palm]

But I put in the cables correct

[woeful olive]

but what if the cable is too slow?

[next palm]

Nvm I got it to work

Silly me didn’t change hdmi on the tv

But I can’t see it on TikTok studio like that capture card

[mellow sequoia]

Hi, I've got my macbook back and just tried starting up a stream but my elgato isn't showing anything on OBS 🥺

[mellow sequoia]

ait nvm i restarted my laptop and OBS a couple times and it works now 🤧

[past basin]

Glad you got it sorted

[sand timber]

Hey guys

I use 4K Pro for dual setup. My gaming PC is 4K 160Hz

In my streaming PC in the Tiktok live studio app, I had the 4K option in the settings of the capture card source. Now it’s only 1080

Does anyone know why the 4K option disappeared?

And also in Elgato Capture Utility, it says “Source 2160p 144” and “Capture 1080p60”

Shouldn’t capture be 4K too?

[past basin]

If you're working with 4K video, then above 60Hz the card's ability to capture drops to 1080p resolution. See the resolutions chart at https://e.lga.to/4K_Pro_Resolutions

You can still pass through 4K160, but the card can't capture 4K signal at that refresh rate.

[sand timber]

It’s ok I don’t mind 60

But where is 4K

And why is it gone from Tiktok live studio

[past basin]

It'll likely be locked out as an option til you reduce the signal from the source. Try setting the PC back to 60Hz in the display settings, then restart TikTok and see if the available options change

[sand timber]

Ok

[sand timber]

In display settings or Nvidia display settings? Or both?

[past basin]

Either one should change that for both

[sand timber]

Oh you’re right

[sand timber]

You’re right it appeared back in Tiktok live studio but the “Capture” in Elgato capture Utility is still same 1080 p. Is it supposed to be like that?

If I wanna record a video, it will be recorded in 1080?

[past basin]

Check the recording settings tab in 4K Capture

It'll try to set capture to whatever the recording option is (though if it can't it'll favour refresh rate over resolution)

[past basin]

Oh wait the source is 1440p

Uh. Lemme check something - not sure 4K Capture actually has that as an option

[sand timber]

It wasn’t 1440p before

It was 2160p

It changed to 1440

[past basin]

Check the output from the source PC again - that means the PC is outputting 1440p

If it should still be 4k something might have gotten reset when you switched the refresh rate

[sand timber]

How do I check? Where exactly

[past basin]

Display settings, or NVidia control panel

[sand timber]

It’s 4K

[past basin]

Bah. Disconnect the HDMI cable and reconnect it then to make the app redetect. Or restart the app

It's detecting the wrong mode if Tiktok is getting 4K too

Though it may help to shut off tiktok if it's still running

[sand timber]

Now it’s back to capturing an imaginary second gaming monitor and I cannot use my main gaming monitor cz the mouse is not there

[past basin]

That means it's gone to extended mode instead of duplicated/cloned

[sand timber]

Yh fixed it, so annoying

[past basin]

The video should be showing up on the capture card for that other monitor (capture card acts like it's own monitor when there's nothing in the HDMI out)

Good news is once it all gets setup and we stop poking at settings it should stay stable

[sand timber]

Ok fixed it

Thank you

I know why this happened

It’s cz I used the buttons on my gaming monitor and overclocked it from 144Hz to 160Hz

@past basin

[past basin]

Ah, that could throw things off yeah

Glad you got it sorted out

[minor burrow]

Hm okay I ended up exchanging out my 4k x and same issue, so sadly that didn't fix it either

[minor burrow]

Also verified my port is superspeed plus, and windows reads it fully as a camera. Has anyone else had this issue with their 4k x?

[next palm]

I can’t see my capture card display on TikTok studio when I add the capture card source Helps please 🙏

[deep stone]

I had everything setup on my 2nd PC to stream I finally got it to show up in the Elgato Capture utility as 1440p and then load up the 2nd PC today and it's stuck in 1080 again. Someone help, I've about had it with this thing

[uneven geyser]

can i get help with OBS? haha game capture issues, thought they were resolved

[warped ledge]

what issues are you having?

[warped ledge]

are you duplicating your screen?

[uneven geyser]

i am trying to get audio feedback from the capture device from to my machine, i have a elegato 4k using the mac version of obs

[warped ledge]

Make sure you're following these steps.

[warped ledge]

Dual PC?

[uneven geyser]

yup yup but i sometimes i understand, that depending on the monitor the obs is under sometimes auido comes on and off

[warped ledge]

are you streaming on a Windows PC or a Mac?

[uneven geyser]

i am attempting to recording using a mac, i have a elgato 4k connected to my machine

all works fine, but audio!

this is the recoding i get!

[warped ledge]

checking for Mac os.

[uneven geyser]

TY!!!

videos online are outdated

[warped ledge]

question why not route the switch directly to the capture card, vs dual pc?

[warped ledge]

NDI seems to be ideal for Mac OS

https://ndi.video/tools/

[uneven geyser]

could you clarify please? are you suggesting to install NDI to capture audio only>

[warped ledge]

yes from your gaming PC to your Mac you can route the audio that way, but if you're playing on a switch the audio is automatic over HDMI.

[uneven geyser]

or to use this software to record completely'

• audio

[warped ledge]

example Nintendo Switch connects to the IN, and OUT to your TV, and the capture Card to your mac, and use OBS, shoudl work easily. Now for a Dual PC, you want to have the audio go through HDMI, but for whatever reason it's not via your Mac? NDI can do this for you, but IDK why the capture card isn't relaying it.

This may help as well. https://www.youtube.com/watch?v=crheSZ_ksR8

[uneven geyser]

alright let me follow the vid for a moment, ty 🙂

btw there is no PC here only ,mac

that is one thing that stood out to me. i miss understood you when you said dual pc

i thought you meant dual monitor

🤦‍♂️

[warped ledge]

oh, so you are using a console?

[uneven geyser]

yes! :🥺

[warped ledge]

what adapter and capture card are you using?

[uneven geyser]

the 4k x,

[warped ledge]

is it in 5GB or 10GB mode?

[uneven geyser]

? where would i find that??

capture device utility

[warped ledge]

in Capture Utility. Select Mac and download. https://www.elgato.com/us/en/s/downloads

[uneven geyser]

here

shared a screenshot

[warped ledge]

did you update the firmware?

[uneven geyser]

up to date

i think i have the capture card set up wromg

[warped ledge]

in obs did you add an audio source, and a video source?

[uneven geyser]

these are my current settings!

[warped ledge]

what about in OBS?

[uneven geyser]

meaning? asking if OBS is up to date? my sources list?

[warped ledge]

I was hoping to see if you added both a video and audio source there.

[uneven geyser]

this is my window to show you what is present

[warped ledge]

I just need the OBS Part, your screen shot is tiny for me, as I'm on Ultrawide.

[uneven geyser]

here

let me know if i need to make adj to help you see

[warped ledge]

question are you using the official or spec required adapter?

are you also charging your Mac device, or is it a Mac Mini/Studio/Pro?

[uneven geyser]

its a desktop studio & what do you refer if i am using offcial or spec req?

[warped ledge]

I just wanted to make sure the card had the correct power bandwitdh

can we try another thunderbolt port on your Mac Studio?

[uneven geyser]

sure, the computer is brand new so it should not be the machine,but heres the layout
mac m2 studio, switch, 4k cap card. two monitors
one monitor is using hdmi, other is counted to hdmi to usb-c, then there is a sep. mic and a sep camera

[warped ledge]

I wonder if the thunderbolt ports are behaving the same as USB port trees do. @past basin he should have enough power for the card, do you by chance have any idea whay audio is coming through?

it ideally should

[uneven geyser]

i am in complete shock

it is so wild that yesterday it was working, but today it just does not work!

[past basin]

If it's a mac make sure you add the audio again as an audio iunput capture, it doesn't pull through the video feed like Windows. But the thunderbolt portss should run just fine in USB mode

[uneven geyser]

does the source list ORDER matter by chance???

[past basin]

If you did any OS updates also make sure the privacy settinsg aren't blocking the "mic" that is your capture card audio in the macOS settings

It shouldn't no

[warped ledge]

no this shouldn't matter except having your camera on top of the switch

[uneven geyser]

thank you both, refeing to the macOS settings, its not restricted from OBS

[warped ledge]

think of it as layers, but I was referring to the audio sources those shouldn't matter the order.

the videos do matter

[past basin]

If you hane't already try a cold reboot of the mac too. Actually power it off before restarting.

[uneven geyser]

the machine isnt even that old. i purchased it less than 2wks ago

[warped ledge]

I'm a bit jelly, I wish I could have a Mac Studio!!!

[past basin]

That shouldn't really matter if it jusst needs a cold restart. I'm not saying to reload it, just shut it down and then power it back on to make sure the audio sysstem on the mac resets

macOS 15 seems to have a few audio quirks at times, so never hurts to do a cold restart to make sure that's not all you need to fix it

[warped ledge]

taking notes because this is new to me.

[verbal tinsel]

I am having issues with my elgato going black on obs. It is showing up in the 4k Capture Utility but won't show up here

[past basin]

Make sure 4K Capture isn't open when you start OBS

Only one app at a time can usse most of the cards (exceptions are 4K Pro and 4K60 Pro Mk2)

[warped ledge]

I'm gonna edit, but I'll be here for a bit. thanks for helping. 🙂

[past basin]

I'm a bit in and out myself

[verbal tinsel]

okay I am going to close both down and reopen only obs to see if this works

thank you that worked. I am not sure why but it wouldn't even show before when I just had obs up

[warped ledge]

might have been running in the background.

[uneven geyser]

is there a way we can get the audio to appear machine and i can capture the sound from the machine

[warped ledge]

it happens sometimes

[warped ledge]

can you explain a bit more?

[verbal tinsel]

thank you for helping 🙂

[uneven geyser]

Is the audio can be played from my Mac studio because my Mac studio as he built in speaker so if the sound can play from my speaker of my Mac studio perhaps I can get the audio working from there