capture-cards

[past basin]

I thought that was a spot on my monitor for a moment

[fallow thorn]

screen so dirty it came up on the screenshot

[past basin]

Huh. It thinks it's getting a 4K signal. But . . the settings from the streaming PC show 1080p out?

er from the gaming pc

Okay, can you check those setting in the NVidia control panel (or AMD if you're using their card)

[fallow thorn]

yes, 1920x1080

[past basin]

Then if it's still being a pain shut down the PC, disconnect it from AC power for 30 seconds, then restart it. Preferably both of them

Something isn't syncing up here, maybe a cold reboot can help sort it out

[fallow thorn]

Doing that as we speak

okay, we are back, still no signal but the source resalution changed

[past basin]

That's progress at least - what is it showing now? 1080p something?

[fallow thorn]

uhh, just capture

[past basin]

hm

Double check the duplicate settings on the gaming PC

Maybe turn it off and back on if they still look correct

This is far more prodding than this setup usually takes 😐

[fallow thorn]

still nothing

if you want we can call if it make it easier

[past basin]

I'm just checking in between work at th emoment so I can

can't take a call atm

[fallow thorn]

thats fine, ill replug the hdmi

[past basin]

Probably a good place to start there

I'm starting to worry about the capture card though. I assume this is a 4K60 Pro Mk2, not the original?

[fallow thorn]

mk2

[past basin]

perfect. If replugigng the HDMI doesn't work maybe try it with another app like OBS Studio, or even Windows Camera. It's entirely possible the 4K Capture Utility is what's having the issue

[fallow thorn]

Hey OBS WORKS!

up to 120Hz

[past basin]

Progress at least

[fallow thorn]

as in my monitor is 280 but my capture card is 120

[past basin]

Ah, that should be fine then if you're okay with that - generally most people record or stream at 60Hz anyway, since above that starts to use a lot more data

(4K Capture Utility also can't record above 60 itself though it should still be taking the higher input and stepping it down)

[fallow thorn]

alright, so with resalution what can i do? i hate recording at 1920x1080 due to quality, how can i bump up the resalution?

[past basin]

If you wanted 4K Capture Utility working maybe try an older version from here too : https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes Probably 1.7.10 . If you do, restart between uininstalling the current one and putting the old one on

[past basin]

what resolution is the monitor?

[fallow thorn]

1920

[past basin]

Generally if your source signal, the monitor, is 1920x1080, that's the highest you'd generally record at. Going above that you start having to mess with scaling. Unless you mean you want to record in 720p for better detail on fast motion?

[fallow thorn]

to be honest i dont quite know, i just hate low quality recordings

[past basin]

1080p is pretty standard - the bigger issue is usually encoding settings.

[fallow thorn]

im at p7

[past basin]

OBS usually does a decent job with the auto setup though - I'd probably go make a test recording and see how it comes out first - if it has issues we can tweak it from there

Also is this just going to be recording or also streaming? And what GPU are you using?

[fallow thorn]

my stream pc has a 3070 and i do both

[past basin]

Okay, for best quality then, you're likely going to want to setup different recording and streaming encoding settings. Since most sstreaming platforms won't take a bitrate as high as you're going to record. And for recording with that card you'll likely want to use HEVC/h.265 instead of h.264 for better quality, which you can't stream with

If it's in simple setup mode, maybe something like this

[past basin]

okay you're already in advanced moe

Change the recording one to HEVC

you'll want H.264 for streaming, but HEVC will give you better recordings

[fallow thorn]

okay

[past basin]

From there, make a short test recording and see how it looks, make sure OBS doesn't complain about dropped frames or other issues.

[fallow thorn]

recording looks crisp, i can hear moist well, thanks!

[past basin]

Perfect, glad to hear it

[fallow thorn]

thanks man, you where awsome, you have a good day!

[past basin]

You too, good luck with the setup!

[fallow thorn]

🥞 ♥️

[lone trellis]

Not sure if this is the right place to ask. I play console games on obs preview using the Elgato 4k x since I can use frame generation and it works fantastic so long as the configuration is 3840x2160 30 fps or 2560x1440 60 fps, for example. The issue im having is when I switch to 3840x2160 60 fps. The preview becomes choppy/seems to skip frames and generally unplayable. I've tried changing different things, in OBS and in 4k Capture Utility, administrator mode on, etc and nothing seems to help. The recordings seem to show up fine, but the obs preview is all I really care about. Anyone have a suggestion for a fix?

[warped ledge]

What are the settings that you have in 4K capture utility?

[warped ledge]

Can your card handle 4K?

[lone trellis]

My graphics card should have enough headroom I think. Ranges from 70 - 90% gpu utilization in task manager, averages around 82%. Tested recording a new video and checked playback - smoother than its obs preview for sure.

obs log for reference
https://obsproject.com/tools/analyzer?log_url=https%3A%2F%2Fobsproject.com%2Flogs%2F5AOcznqYdQTMfOdb

[past basin]

Is the card plugged into a 10 Gbps USB 3.2 Gen 2 port? If you're using a 5 Gbps 3.0/3.1/3.2 Gen 1 port it won't go past 30 at 2160p unless you're using MJPEG format which isn't supported by 4K Capture Utility. (see the second chart here: https://e.lga.to/4K_X_Resolutions )

Aside from that in OBS you can try manually setting the buffering instead of letting it do automatic in case it's going to the wrong automatic mode.

It'd be in the source properties

[lone trellis]

I checked if my motherboard had 3.2 gen 2 ports before purchasing the capture card and made sure I plugged into the correct ports more than once to make sure

Although I did have to purchase a usb a to c that was rated 10 Gbps speed that I suspect might be the culprit here since I wasn't able to use the elgato's usb c to usb c natively

[past basin]

Some of those work fine - I have run my own 4K X thorugh one once for testing. But yeah, some have issues

does anything change if you set the video format in the propertiues to NV12?

(4K Capture will do this anyway - I want to see what OBS does)

[lone trellis]

At resolution 3840x2160, FPS 60, the only Video Format choices are 'MJPEG' and 'Any'

If I set it to 2560x1440, NV12 appears along with I420

[warped ledge]

Thanks, I had to step away.

[lone trellis]

For the buffering, disabled or enabled made no difference. The obs preview playback was still choppy. I'll test with another usb cable when I can as that is most likely the problem.

[past basin]

That sounds like the connection is running in 5Gbps mode

Can you check the card with USB tree viewer - https://www.uwe-sieber.de/usbtreeview_e.html

There should be a summary with 3 speeds, that should all read as SuperSpeed Plus or faster in 10 Gbps mode

[past basin]

No worries, seemed you'd been away 20 min. I'm prone to getting called away too

[warped ledge]

Thanks!

[lone trellis]

Not sure If I'm looking in the right place

[past basin]

That's the right place. It's listing that port as SuperSpeed which is 5Gbps. Double check for driver updates for your main board or check the manual to make sure the diagram you had earlier didn't list the wrong port as the 3.2 Gen 2

[lone trellis]

Drivers up to date, 3.2 gen 2 ports are teal color so they adhere to usb color standards. Will test with another usb cable and update in a few days. Thanks for the help.

[past basin]

3.1 are also teal. USB colour standards are not actually required as part of the standard but optional, don't rely on them.

But generally is the issue were the cable the port would still list superspeed plus but the connection would be superspeed

When in doubt check the manual on case the marketing diagram is wrong or just out of date

Doesn't hurt to check USB settings on the BIOS either, or even got BIOS updates

[drowsy hawk]

Good morning good afternoon good evening hope you all well I watched a video the other day and someone sent their wavelink audio from thier gaming pc to their streaming pc though the additional output into the 4k x capture is it possible to do this to the HD60 X or the game capture neo . As at the minute running my gaming pc hdmi into my cam link pro which work but having to use my goxlr for the sound but want to remove my goxlr out of the set up .

Thanks in advance for any help

[past basin]

Yes, it's possible with HD60 X, but not with Neo. Neo doesn't have the Line In jack. It's also possible to feed it right into the Line In jack on most desktop PCs instead (the blue audio jack)

[drowsy hawk]

@past basin this was though wavelink software on the streaming pc over wifi I guessing to the capture card not though a wire all he had coming from gaming pc was hdmi lead nothing else

[past basin]

Then they were problably feeding it over the HDMI - Waver Link doesn't do network audio. Even your Cam Link should be able to take HDMI audio in like that

[sly sorrel]

I am currently putting together a portable stream setup that would be used primarily in outdoor environements. I am curious what the durability rating is for the Cam Link and HD60. Are these units intended to be used in a climate controlled environement or can they handle the elements (so to speak)?

[past basin]

They are not ruggedized devices, and should not be exposed to things like rain.

[sly sorrel]

Thank you.

[magic dawn]

Can someone help. My 4K pro is displaying no signal. My capture card is connected to my PS5. Everything was working fine yesterday.

[past basin]

If it was working before make sure HDCP didn't turn back on, on the PS5. I've seen that happen sometimes after a system update, or even an unexpected restart.
Beyond that is there a monitor hooked tot he HDMI output of the card? Does that get a signal?

[magic dawn]

HDCP is off. The monitor connected to the output does not get any signal.

[past basin]

If HDCP is off and you're not getting video on either screen, try manually setting the resoluiton on the console to match the monitor. Sometimes turning off features like 120 Hz, VRR or HDR can also help depending on the setup. Beyond that I'd connect the monitor straight to the PS5 to make sure everything works fine without the capture card first and/or try booting the PS5 into safe mode.

[lone trellis]

@warped ledge @past basin Wanted to provide an update. It was the USB cable. I bought a new one, the Cable Matters [USB-IF Certified] 10 Gbps Gen 2 USB A to USB C Cable 3.3 ft from Amazon, and everything works out of the box. The obs preview is now smooth and doesn't skip frames. I didn't update BIOS or looked for any relevant drivers, and USB Device Tree Viewer reflected the new speeds automatically.

[past basin]

Interesting - I've never seen port speed change like that with the cable. Maybe I need to update my Tree Viewer and do some testing on the newer version. Thanks for confirming you got it sorted out!

[warped ledge]

happy to hear this, and glad this cable works. i use this brand from time to time for certain things.

[small verge]

how can i get my 4k60 pro to capture audio from the hdmi im using a dual pc setup and i can only get audio from line in from my goxlr mini on 4k capture utility

[warped ledge]

for a GoXLR this is the ideal.

[warped ledge]

if you're wanting to route via HDMI try this

There is one more:

Hope that helps.

[prisma radish]

I feel really stupid right now but out of the box my HD60 X doesn't want to work with my PS5. It gives me no signal on any capture software I use, and I'm fairly certain I've got everything plugged in right and that the resolutions of everything aren't trying to override each other--this isn't my first capture card and I'm baffled at how much of a fuss this is. Where do I even start, then?

[prisma radish]

Extra information: all the non-PS5 cables are straight out of the box with the card itself.

Yes, HDCP is off.

Oop, randomly started working. Love technology, I'm sure you folks would have gave it your best crack though.

I'll be back if needed.

[small verge]

ill try this tomorrow i already did the first response with no luck

[magic dawn]

Thanks for trying to help. I fixed it by changing [Input EDID Mode from Display to Internal] and [ EDID Internal from Default to 1440p].

[past basin]

Glad to hear you got it sorted out - EDID adjustments rae usually after the console ones, so your troubleshooting was on track!

[uneven geyser]

for this https://help.elgato.com/hc/en-us/articles/23707775234061-Elgato-Game-Capture-4K-Pro-System-Requirements
when it says that these are the minimum requirements. are these fine to have the base info? i ask becuase i really want to make a investment of getting a good machine

[uneven geyser]

i would love to get a hold of someone like @warped ledge 👀

[covert gate]

How to get no input delay on Game Capture Neo?

I just got it setup for my PC and I'm getting very slight delay

Was wanting it to be no delay at all

[uneven geyser]

i'do my own research thx

[past basin]

You won't get no delay at all with Any capture card. That's why they have the HDMI Out - so you can connect it to another display to play there without the dely from converting the HDMI to something the PC can use and rendering it on screen. Even the 4K X has 2-3 frames of delay in testing.
Using the HDMI passthrough you can play with no delay while still getting a captured feed for recording/streaming.

[past basin]

What do you mean by base info here? That you only have these specs?

[covert gate]

thats my bad then, I had bought the capture card with the intent of just having a way of playing the game on my monitor. That way I dont have to manually switch from DP to HDMI everytime I wanna play on my Switch

Which I mean, in that case it does work. It will just have a little under 1 second of delay

I guess if I wanted the TRUE non-delay experience I would have to buy a 2nd monitor.

[past basin]

It should be closer to 30-50 ms. If you're using it with 4K Capture Utility, try it with OBS Studio or another app instead

Sometimes the app you're using can increase the delay

[covert gate]

which one is it?

i tried game capture earlier but i got an empty screen still

[past basin]

Video Capture Device

Game Capture is the software screen capture for games running right on the computer.
Capture cards run through Video Capture Device instead.

[covert gate]

you were right!

OBS is much better

[covert gate]

is game capture neo + HDMI passthrough + OBS the best combo for lowest possible input delay?

or maybe something else that i could add to lower input delay

[past basin]

On PC I usually see OBS recommeneded. It is dependant on your setup though - there are actually some cases where the 4K Capture Utilty winds up working best

(though clearly not in this case)

[warped ledge]

Currently at work!

[covert gate]

@past basin is it like a Driver issue?

[past basin]

No, more that the apps on your PC have to render the image they receive and different apps may be optimized differently

The amount of delay added by the conversion in the hardware of the card is fixed basically, but that's only part of it. The other part of the delay is the app on your PC playing back the video, and that part can change based on the app, and spec of the PC

[covert gate]

@past basin how do i get audio through OBS

also yeah that makes sense, i figured with how expansive computers can be its not really surprising that some will work better than others for capture cards

[past basin]

In the edit menu go to the sacred audio settings, in the monitor column for the card set it to monitor and output

[covert gate]

gotcha

thank you so much!

you've helped me alot today

@past basin one last question, im assuming there is no way that OBS nor game capture neo can make my switch look better than 1080p right?

like there is no upscaling feature or anything like that im guessing

[past basin]

Uh. In theory I think there might be a third party upscaling plugin for OBS? But if that's even still a thing I'm not sure how it works and odds are it would add a good chunk of video processing delay

[uneven geyser]

that’s fine

[uneven geyser]

basic requirements. but as someone who doesn’t know much about these machines i want to know how much of a processor should i get or not.

like for example, i am looking at some of the people who are streaming on twich and if i see a image quality that i like. i am looking over their tech specs

[past basin]

For the basic image quality the main thing is the hardware encoder in the GPU

Generally for Twitch which favours h.264 encoding you want a NVidia RTX card these days, as they have a edge on quality over AMD and Intel

Though both of those also work with third party apps like OBS Studio

The more power the streaming PC has though, the mode you can add things like animated overlays and audio effects. The listed system requirements are just for recording with 4K Capture Utility with the capture card - but most modern midrange PCs should exceed that (with the possible exception of having a free PCIe slot with x4 lanes available)

[covert gate]

not sure whats happening now but ever since i got the game capture neo my mouse has been lagging like crazy

[past basin]

Is it a wired or wireless mouse?

[covert gate]

wireless

never had any lag issues before with this mouse

[past basin]

Try moving the receiver away from where Neo is plugged in if you can

There's a lot of data going over a USB cable for a capture card, it could be causing electrical interferecne

[past basin]

Do you have any front facing USB ports?

[covert gate]

have some upper ones

lets see if that works

seems to be working fine now, nice

[warped ledge]

well, with everything I spent into my rig, it's over 4k.

now if you want a guide on image, depending on the GPU you buy, I follow this for Twitch and Nvidia https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/ it's very similar to AMD, but a few changes on the GPU.

[queen goblet]

OK so I have a question.
I'm trying to use a capture card to capture footage from my laptop, but it goes quiet once I plug it in. How do I fix this?

[queen goblet]

Never mind. Found it was recording audio the entire time

[uneven geyser]

guide on image from capture? right not streaming? becuase capture/recording is the department i am looking for

this guide is about streaming. is there one for "recording"???

[uneven geyser]

when you are saying basic is that the mininum???

is there like ideal practicaly ex. that can be shared? because to say the minimum perhaps i had it before. however, when i added a webcam overlay that includes audio sep from gaming video the machine would struugle and it would start lagging to having a luggish video output and if the gaming video would be video intenstive it would b worse compared to a side scrolling vid

[warped ledge]

It’s both! There should be recording on there as well, in the guide.

[uneven geyser]

getting this message after i reset my machine

obs is not even installed

[uneven geyser]

alright so i just got done to try to test some video gameplay and while i here ppl say PC is better, i actually had a hard time getting it configured vs my mac

and my M1 mac worked perfectly to get the video

after all this time i am leaning on geting a mac > pc for this then

i have both machines but just for test mac gave me a better resut

[uneven geyser]

why is there no audio option in OBS?

this is in MAC

[uneven geyser]

**i got it fixed 🙂

[uneven geyser]

@past basin any insight perhaps?

i was using a m1 macbook pro and worked amazing

then i used a surface and it worked well as well, but obvi this machine has a weird way to display colors and there would be a shadow trail effect

but both machines recorded the gameplay smoothy

[past basin]

Insight on which issue there?
It is worth noting if you're having colour issues the mac cannot currnetly take HDR from UVC sources like capture cards (though if you record elsewhere it can work with HDR). Normally the card will automatically convert HDR to SDR to compensate for that, so if you set the PC up for HDR recording the colour can look different

[uneven geyser]

this is some sample video from surface 🙂

ah large video nevermind!

[past basin]

I checked it - I don't see any immediate issues with it. Maybe watch it in another app like VLC player, if you're not already. Soemtimes the built in one on Windows is a little weird with some formats.

[covert gate]

@past basin my 2 front USB ports dont work for some reason

is there a way i could still somehow connect my mouse to USB without it being close to the capture card?

[karmic palm]

Ok I am back with another issue

I’m have connected by elgato 4k60 pro mk2 to my ps5 and when I go into the recording software the screen is black

[past basin]

Depends if the interference is coming from being close to the data cable or from being on the same USB root hub on the mainboard as the mouse. USB dongles might work for the first. For the latter just using another port on the back might work as well, depending on how they're wired up

[covert gate]

i moved them as far away as possible and it worked

it can still be on the back but they cant like literally be right next to each other lmao

[uneven geyser]

yeah all looks good, would that be resposible of the capture card that is giving it a good look?

i am messing around w OBS to see if i can give it sharper look

i dont want text to look fuzzy but a mac does the job quite well

[past basin]

I'm not seeing any real fuzziness on my end - but if you're using a different resolution other than 1080p to view it in OBS, you can try right clicking the preview and adding a scaling filter

[past basin]

Good to hear - keep an eye on it though, make sure it doesn't interfere with anything else. If it's electrical noise from all the data cables, it'd probably only get the wireless mouse so you should be fine. If it was USB interference you may see other apps hit the issue

[covert gate]

luckily for me my keyboard and mic are wired

main reasoning is because you never move those, so idrc if they are wired they never get moved

but a wired mouse is annoying af especially since I play games like Valorant lmao

[covert gate]

do you think something like usb adapters for controllers would get hit?

i dont think so for me i have an 8bitdo

its also wireless

[past basin]

Depends on the adapter tbh

They all have different tolerances for electrical noise

[covert gate]

I just tested it seems fine

i just gotta keep both mouse and controller adapter far from the game capture usb and im good

[karmic palm]

@past basin sorry for ping but you seem to know a lot about these things so if you are free and don’t mod could you look at this?

[past basin]

Is HDCP already disabled on the PS5?

PS4 and 5 are about the only two consoles that you need to manually turn that off on

[karmic palm]

Yes

[proper ember]

I'm struggling to get my OBS to pick up on my game audio on xbox

I've searched many different YouTube videos and nothing seems to work

[past basin]

Is there a monitor connected to the HDMI out of the card? If so does that get video? Also what application are you using for capture?

[past basin]

Are the volume bars moving and just no sound, or not even that?

[proper ember]

Not even that

[karmic palm]

Yes, no, and the elgato capture software

[past basin]

Do you have any kind of headset connected to it?

[karmic palm]

If that’s to me no

[past basin]

What resolution is the PS5 set to? Automatic or something specific?

[proper ember]

No they aren't

[past basin]

And what about the headset?

[proper ember]

what do you mean?

[proper ember]

I don't have a headset connected to the Elgato if that is what you mean by that

should I?

[past basin]

No ideally you shouldn't - but if you did it mutes the HDMI audio by default and you need to change settings.

Check that your XBox is set to use Stereo Uncompressed audio

If it's using Dolby Digital or something else that's not headphone spec the card won't be able to process it

[proper ember]

Ok my headphones are not plugged in to the elgato

And my settings are good on xbox

[proper ember]

I did plug it in at one point

what setting do I change

[past basin]

Do you get audio if you try it with 4K Capture Utility instead of OBS?

[proper ember]

my game audio seems to be linked to my microphone...

maybe

I don't know, it was working just fine for a bit but I couldn't hear myself on mic so I plugged in my chat link and set that all up but that didn't work so I just plugged in my yeti mic

[dark zodiac]

I've seen others have had this issue yet it hasn't been resolved, but has there been any solution with the 4K Pro capture card having issues with Retrotink devices (I have a 5x, for example) and not outputting any audio?

EDIT: After an insane amount of troubleshooting I found the solution if anyone else ever has this problem: if your Elgato capture card outputs video but no audio, go into your capture software (in my case 4K Capture Utility) and adjust the "EDID (Internal)" setting.

[past basin]

Just to confirm the ChatLink isn't still connected right?

[proper ember]

No it is disconnected

[past basin]

So that was a no to it working in 4K Capture Utility?

[proper ember]

No it's not picking up game sound anywhere

[past basin]

What model capture card are you using?

If you were using Chat Link eearlier with an external one you would have had to set it to Analog mode - make sure it's back to digital

er HDMI

[proper ember]

it's back to HDMI its a HD60x

any ideas @past basin

[bright mulch]

I too have an hd60 X. My issue is a bit different I can hear my game and and party chat in my recordings but I can't hear myself. I'm on console (Xbox) and I'm using a wireless headset. A turtle beach. I don't have a the chat link pro. Is there a way around this to fix my audio in my recordings??

[proper ember]

How did you get your audio for in game set up

I don't know how to fix your problem but maybe you can help me with mine

[past basin]

If you have a HD60 X which is set to HDMI audio, and the Xbox has no headset connected and is set to stereo uncompressed for the HDMI audio format, then you should be good to go. Check that Windows didn't mute your sound card - press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab, find the card, and check the properties. Under levels make sure it's not muted or turned down. If that still doesn't help try turning off exclusive control options on the advanced tab and shut down the PC, give it 20-30 seconds and restart.

[past basin]

That's normal - Xbox isn't designed to play your own voice back at you beyond the mic monitoring option, which is generally too quiet to be useful. You'll have to add a mic to the PC and mix your voice back in that way.
Take note that with a wireless headset you're relying on Xbox audio splitting to split the game audio and party chat if setup - it won't be capable of captureing on console Discord or in game chats like proximity or lobby in most cases. Only game audio and official party chat.

[proper ember]

wait my controller can't have a headset plugged in?

Is there a way to default my OBS sound settings and start from scratch?

without deleting all my overlays and such

[bright mulch]

Thanks. I'll look into that.

[past basin]

No it cannot, that mutes the HDMI audio. You can go into the Xbox settings and disable the option that mutes the speaker audio when a headset is connected, and you can set party chat to Speakers and Headset, but the other audios would need you to use the Chat Link to split them out

[past basin]

Not really, you can make a new profile to test stuff and make sure you have it setup right though, then switch back to your main one

[proper ember]

ok how do I set up the chat link properly

[past basin]

Plug it into the controller, headset into it and the other end into HD60 X, then set HD60 X to Analog audio mode using 4K Capture Utility

That should be about it

[proper ember]

I just remade the video capture source for the elgato to reset it

[past basin]

(note it does not split the mic - only audio out from the console)

[proper ember]

What does that mean?

[past basin]

Chat Link won't including your own voice - you need to mix it back in on the PC with another mic

[proper ember]

Ok I have a microphone

is it possible to do a discord call to help me set it up in real time

it would be a whole lot easier because then you could see what I'm working with and such

[past basin]

I'm not going to be free from work for a while - I'm mostly checking in here between tasks

[proper ember]

ah, ok

Here is a little video to help put things in perspective

[acoustic kiln]

I am thinking about using an older gaming computer I have laying around to do the stream from. So my questions are, is it better to have a higher end PC for that side of it or is a decent older gaming PC good while using a capture card. Thinking about the 4K pcie card.

two pc set up in case that wasn't clear

[warped ledge]

the port you're connected to is it usb 3.0?

[warped ledge]

which 4k pcie card?

[acoustic kiln]

Was thinking the 4K pro

pretty sure it will work how I want, but the data on the website doesn't have much info I could find for a two pc set up and recommended for the streaming pc

[uneven geyser]

@past basin just to get another POV. do you see a diff to this sample footage, this was from a macbook pro m1

imo, the mac looks better to the pc ~

i think millage may vary depending on what is displaying your image

[sand timber]

Hey guys

If I stream with a camera on a dual setup, do I connect the camera to my steaming PC or gaming PC? If gaming PC, how do I get it over to my streaming PC? I have the 4K Pro capture card

[past basin]

Typically you'll hook it to your streaming PC

[sand timber]

Oh ok. Then I guess I need a long type C cable in that case

Thanks

[past basin]

Keep in mind that USB 3.0 connections cannot go over 10ft

If your camera is USB 2.0 you can go to 15

If you have a HDMI connected camera, going to a capture device on the streaming PC that can go anywhere from 25-50 in most cases.

[sand timber]

It says in the specs of Sony ZV-E10 “What’s in the box” USB A to C cable 2.0

I was gonna use the long cable that came with my Shure mic USB C to USB C. Since it’s pretty long, I assume it is 2.0? Not sure cz it ain’t mentioned

Just tried it, works great

[uneven geyser]

@past basin do you see any dif this this compared to the first?

[past basin]

I'm at work and can't view the video sample til I'm on lunch

[uneven geyser]

bruh tell them for a good cause, aha, jk thats fine. take your time

[karmic palm]

3840 x 2160 - 60hz

this is the output im getting

[warped ledge]

HDCP is off right

[past basin]

It sees the signal - so if HDCP is off, next thing to check is EDID. Go into Settings there, under the deviuce tab set the EDID to Display - see if either the app or the external monitor get the display.

Yeah, they were here the other day, I asked about the HDCP then

[warped ledge]

I would just reset it to default and then go from there and make some adjustments

[past basin]

Their monitor on the HDMI out isn't getting signal either is why I was thinking of setting it to Display mode first

But reset to defaults is a good idea after that. Maybe even booting the PS5 in safe mode

[warped ledge]

This might be ideal. What monitor are they using?

[past basin]

They haven't mentioned yet

[karmic palm]

device tab?

[warped ledge]

Hmm… I encountered something very similar with another person who could not use this particular monitor because it just would not be compatible for whatever reason with the card that’s why I’m curious

[karmic palm]

system?

[past basin]

The device tab in the settings in 4K Capture Utility

Not the console

[karmic palm]

oh mb thought you were talking about my ps

[karmic palm]

I assume the first one

[past basin]

Yes

[karmic palm]

ok its set and im still getting nothing

[warped ledge]

Also is this pcie, or usb?

[karmic palm]

? (im sorry im new to this stuff)

[warped ledge]

Is your capture card, internal or external?

[karmic palm]

internal

4k60 pro mk2

[warped ledge]

And the PCIE lane in the bio settings has enough power

[karmic palm]

yes i think so

[warped ledge]

What about the out? Is it connected to a TV or anything that is able to get picture just not on the PC

[karmic palm]

ye it should be alright

[warped ledge]

So just to confirm you’re out at the pass-through is working you’re getting a picture on your TV monitor just not on your PC in the software

[karmic palm]

yes

[warped ledge]

Did you update the drivers on your PC, and did you update the drivers for the capture card?

[karmic palm]

yes

[warped ledge]

Usually, with something like this, if anything I would say try the stuff that Arcsane says, and if that doesn’t work, try uninstalling the device from device manager power off your PC. Remove the PCI card. Turn your PC back on and install the drivers again shut down your computer and then install the card and then start your PC back up and see if that fixes it sometimes that does work.

[karmic palm]

Ok thanks I don't have time today to try but ill try it tomorrow

[jade sky]

Hello everyone,

I have recently bought a Elgato 4K capture pro card and I am using it with a dual PC setup.

I have the video recording portion of the card working, however I can't seem to get any audio from my main PC through to the recording.

Does anyone know how I can get ALL system audio from my PC recording with the video? Or is something like that just not possible and I will have record audio separately?

Thanks!

[warped ledge]

Are you using any audio interface or are you just doing it from the capture card?

[jade sky]

Just CC.

[warped ledge]

do you use wave link with any wave device?

[jade sky]

Uh, no I do not.

[warped ledge]

try this

[jade sky]

Okay, bet, I will try when I get home and let you know, thanks!

[vital sundial]

My HD60 Pro all of a sudden won't stream 60 fps anymore even though I've always had it set to do so. It looks like it went down to 30 fps. It also plays an intro every time I open the software before it streams the gameplay and it didn't do that while it streamed 60 fps. Googling the problem hasn't given me any helpful solutions.

[jade sky]

This does not seem to work. And also, the quality of the capture card is very pixelated, I am capturing at 1080p 60fps at max bitrate, and it is still super pixelated. My encoder is a RTX 4060 on the secon PC, so I don't know why it looks so bad.

[warped ledge]

I can help tomorrow after work. I’m calling it a night. I can hop on a VC call after 6 PM CST.

[jade sky]

Okay, sounds good, thanks!

[past basin]

It plays an intro? Do you have a clip of that - I'm not aware of any of the cards having a video intro. Also what app are you using for recording?

[green garden]

How do I change My Video input from 1080p to 2160-30p Resolution

[paper brook]

That’s the resolution and frame rate coming in from the source (your game console) so you’ll need to change it there

[green garden]

I see, Thank You So Much Phil, Currently my Switch OLED is Connected. so If I change it to Xbox Series X or PS5 the Video Input will change right

[paper brook]

Yep!

[vital sundial]

I use Game Capture HD. This is what plays before the stream. Never happened before until now.

[past basin]

Huh, I've never seen that before - but I also don't currently have any cards old enough to run with Game Capture HD. If you add the card to a different app like OBS or even Windows Camera does that screen still play? That'd help us at least tell if it's the app or the card that does that

I suspect it's the app since the video is showing the Switch screen first beore that starts

Using it with another app may also show us if the issue you're having getting 60 fps out of it is the card or the app too

If it won't do 60 in other apps either I'd start off by checking you have the latest driver from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

If the app itself is having issues you could also try removing it and reinstalling the newest release from https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[vital sundial]

It's the app itself doing all of that. It shows up on OBS too. Installing new drivers didn't seem to do anything, so I may just reinstall the app entirely.

[past basin]

If it's the app it should not show up in OBS. Did you add the card directly to OBS as a Video Capture Device, or did you try to screen cap the app?

[vital sundial]

It's on OBS as a capture device. I reopened OBS and it's now streaming in 60 fps on there, but still not on the app itself.

This is after reinstalling Game Capture

[warped ledge]

This looks like it’s part of the streaming mechanic. I use to use it on Mac OS in the software.

[warped ledge]

In OBS are you selecting the capture card or the app?

[vital sundial]

The capture card

[warped ledge]

Hm… I’ll check a few things.

[warped ledge]

It’s the OG card right?

[warped ledge]

The drivers are update too right?

[uneven geyser]

hi vic, chat w me if you have a moment

[warped ledge]

Currently at work.

[dreamy arch]

hi i just got elgato 4k x and using all hdm2.1 cables to my pc and screen i can caputre vedio no problem on obs and other apps but audio only come ass cracking dosnt even sound like aduio at alll i been trying many ways cant fix it plez help im on windows 11

[vital sundial]

It is

[vital sundial]

They are

[past basin]

Make sure your audio is set to Stereo and not using something like Dolby Digital encoding. Also do you happen to know what motherboard you have in that system? There's a handful using 10 Gbps ASMedia USB controllers that have some known issues with 4K X and audio - if that's the cause using it in a 5 Gbps port will generally resolve the audio issue

[dreamy arch]

rog maximus x hero wifi ac my mother bored and where do I check for recording settings on pc or obs ? I do have my ps5 set to linear audio.

[past basin]

Linear Audio is what you need (Linear PCM is standard stereo)

That board has a ASMedia chipset -

[dreamy arch]

Okay and my only usb c on mother board is gen 2 3.1 so do I get usb c to regular usb cable what u suddgesting ?

[past basin]

Yeah, one that's at least 10 Gbps if you can find it

Though 5 Gbps will work, just limits some modes of the card

[dreamy arch]

Okay ty will I still be able capture 4k 60 at least ?

[past basin]

If that front panel port is USB-C you can try that too with the existing cable

You'll have to use a third party app like OBS Studio and run the card in MJPEG format to get 4K60 over 5 Gbps, but it's possible.

[dreamy arch]

Okay perfect I'm using obs anyways thank u I will try that

[past basin]

Good luck - with any luck that front 10 Gbps port is an option here, and you won't need to worry about mode changes

[dreamy arch]

Ty going get this and try that cable and the adapter on cable they give me see if it will workn

[past basin]

There a speed rating on that by any chance? A lot of those charging cables are only USB 2.0 (480 Mbps) and won't work

[dreamy arch]

Sadly that fastest but I was thinking using the adabper in it

Or would the adapter be slow too ?

I guess I'll ahve to try it if no luck have to order on online lol and use this for my phone

[past basin]

It will probably be slow, yeah. 2.0 stuff is cheaper to make

[dreamy arch]

Damn okay sad hard to find that cable in my town today loll have to order online

[past basin]

Yeah, not uncommon. Most people need charging cables, not data ones

Even if I go to the local BestBuy here they only have a handful og 10 Gbps or Thunderbolt cables (TB3 and 4 cables will work too, though you won't find them with a USB-A plug)

[dreamy arch]

Trah tahts fair what about geting card for my pc to give me another usb c input ? Is that option

[dreamy arch]

Like this

Or should I go faster type gen ?

[past basin]

Check if it lists the chipset

a LOT of those add ins use the ASMedia chips

3.1 Gen 2 and 3.2 Gen 2 are technically the same though

the USB Implementer's Forum messed up the naming the last couple genreations something fierce

My new pet peve is USB4 2.0

Because why

[dreamy arch]

Haha yeah its so confusing I appreciate ur help tho I was so lost since 10 am losing my mind with cables and programs now I know what to do at least

What kind chip set u recommend?

So many use as media lol!

[past basin]

As far as I know the ASMedia chips, and the AMD B450 motherboard (which I think has a rebadged ASMedia chip) are the only ones with the audio issue - and only their 10 Gbps ones

[dreamy arch]

K i will try look for right one thank u

[uneven geyser]

that's fine

[warped ledge]

I'm avail now.

so what did you need help with?

[uneven geyser]

tell me if you see any diff here

[uneven geyser]

and here

i am happy to have purchased a new computer for capturing gaming videos!

orders a beefy m2 studio 🖥️

tbh, i understand that they say that pc is better for vid recording, but i found it to look better to run on mac

from my experience, i have a surface(windows) laptop and the m1 pro, and the m1 worked lightyears better than the surface

considering the surface is a newer model that the m1

[past basin]

Did you make sure you tested both videos on both machines? Because if that was a m1 macbook pro screen, it's going to make a large difference

But either should have decent encoding, though you may have to tweak them to get them comparable. The fact one of your videos was .mov and the other mkv does imply they have different settings setup, possibly even different encoders

[uneven geyser]

thats awesome!

and yes. they are from both diff machines

now i just need to purchase a monitor lol and a desk

i choose mac as i am p accustomed to them and as well if the machine that is older did better than newer tech means that if i upgrade to the second silicon, it's likely to be better

[past basin]

Main issue with mac is only that there's less software support, and it can't capture HDR over a UVC capture card. Ohter than that the modern macs are pretty solid, with some decent encoders built into the CPU

[dreamy arch]

@past basin so if I get any of the as media 20 gig ones I should fine? Cause exist pcie to usb cards i found all use as media chipset I'm losing my mind lol

[past basin]

I couldn't say for certain - I've never had the opportunity to test those

[dreamy arch]

What one u use ?

[past basin]

I know their 5 Gbps ones work so I would give it good odds that it's a 10 Gbps only issue, but I don't know for certain

My system has a Thunderbolt 4 port I use, in USB 4 mode.

[dreamy arch]

Got ya thank u

[past basin]

I travelled a lot for work for a while so have a laptop these days, so haven't kept up as much with the PCIe addin cards

[dreamy arch]

For sure thank u

[fathom bay]

Good evening everyone. Im sweating over here cause my 4k X has been purple for about an hour now and I dont want to turn it off... thoughts???

Perhaps a manual firmware I can push???

[past basin]

Like the light has been purple? Was this a firmware update or something?

[cursive merlin]

Hey so I got the 4k pro installed in my system. I have it installed in a PCIe 2.0 x4 slot and Ive reseated it already and for some reason it just wont show up in my device manager or be picked up by the 4k utility. Ive gone through and done a bunch of the troubleshooting steps and I cant even get it to be detected at all. Is there anything else I can try to get it to be picked up?

[dreamy arch]

So I just went got 5 gb transfer cable lol won't even turn the elgato on !

5gbps transfer speed too

[past basin]

If it won't turn on, that's a power issue not speed. Odds are something isn't connected right, try reseating that USB-C adapter on the cable. If nothing still works try testing it on other gear if you have it - I suspect it's a bad cable

(assuming it turns on with the other cables you've used at least)

[past basin]

What motherboard? Your board doesn't split that PCIe slot off, share it with the NVMe or need it set to x4 mode in BIOS does it?

[cursive merlin]

That might be it. Its an msi x470 gaming pro carbon and I have 2 nvme's in it LOL

3900x is the CPU

I plan on upgrading it soon so no worries

[warped ledge]

Sorry about that, i was tinkering with stuff. I’ll check after work tomorrow, and as for Macs, I started on one, and moved to pc, however there is support for them so that’s always good. HDR though as Arcsane said is limited to the device currently.

[past basin]

Looking at that motherboard, the PCIe lanes do get split off - the bottom slot is locked out entirely if you have an NVMe in the second M2 slot. If I'm reading it right though the mid slot should be okay to use, though it'll drop your GPU from x16 lanes to x8.

[spiral vigil]

Hey quick question. I have an elgato hd 60 s and am using Game Capture HD to play games. I use blue tooth headphones on my pc to listen to all audio while streaming, including game audio. my only issue is that I'm unable to hear game chat when playing games like COD Black Ops 6. Is there any way to resolve this while letting me to continue to use a blue tooth headset

[past basin]

Is this a dual PC setup or a console that you're playing on and capturing?

[spiral vigil]

using a console

i have a chat link but would prefer to not use it

bc of the wiring

i was able to hear game chat in older cods like vanguard so im not sure what the issue is now

[past basin]

Is the BT headset on the console or the PC?

Also which console?

[spiral vigil]

PS5 and my blue tooth is connected to my PC

i play the game through the game capture hd

[past basin]

Ah voice chat coming through the DualSense I take it?

Uh, I'm trying to remember the nuances to PS5 voice chat - but COD might be one of those titles that overrides it

If you run a aux cable from the controller to the capture card (with a ground loop isolator), you can capture all audio as if it was going to the headset (Chat Link would be the same, you'd just need to leave the headset part unplugged). You would probably have to set the console to use the DualSense for the mic manually though

[spiral vigil]

so essentially like this?

leaving out the aux that would go in the headset

[past basin]

Pretty much - sinc e you're listening through the PC you can just leave the headset off there

If that's not a Chat Link Pro, which has the ground loop isolator to prevent buzz when the controller is plugged in via USB for charging, you might want to add a ground loop isolator though (on the end that goes to the capture card)

[spiral vigil]

yea last time i tried there was a buzz since I dont have the pro. ill test it out though and if theres any problems ill just come back in here. I appreciate the help 👍

[past basin]

No problem, good luck with it. The isolators shold only be like $8-10 and will help a lot there

[spiral vigil]

sounds good

[hybrid cargo]

I'm having issues with the same Chat Link Pro and the PS5. My voice will go to the party chat but it won't pick up into OBS. I have the settings correct becasue OBS picks up the party chat and game but not my voice. Is just a think with the Chat Link Pro or do I have a setting incorrect somewhere?

[warped ledge]

You need a secondary mic that’s connected directly to your PC so your people can hear you in your stream

Chat link only picks up the party chat not your voice

[hybrid cargo]

Thank you. I was afraid of that.

[warped ledge]

You’re welcome!

[uneven geyser]

hope to be waiting ~

[warped ledge]

I would still push for OBS on Mac.

[warped ledge]

Reading while working, but you already ordered an M2 Mac right?

[uneven geyser]

yes!

[jade sky]

Hey, so I have the 4K Pro capture card set-up on a dual PC set-up.

I have the video working and elgato capture utility is picking it up.

It's just that the video is pixelated (worse quality than something like clipping software can record) & there is no audio.

I am outputing in 1080p 60fps and I am setting the format in Elgato Capture utility to 1080p 60FPS. I have tried different bitrates as well and it does not seem to help with video quality.

As for audio, I have Elgato capture card enabled in both the main PC and the second PC, with the second PC set to "Listen to this device", but there is no audio going through. I want to be able to capture ALL system sound to my recording onto my second PC with the capture card, is that possible?

Thanks in advance!

[warped ledge]

Do you plan to use OBS?

[long mist]

Hi there, I wanted to see if someone can help me with an audio issue I'm having when Monitoring the audio output of the switch on OBS and also in the Elgato 4K Capture Utility . Right now I'm trying to monitor the audio from the Nintendo switch to the ElGato 4KPro. The issue that I'm having is that when I monitor the audio to my headphones the music from the game keeps lowering the volume and going back to normal by itself.
You can hear the issue here.
https://youtu.be/pPYApenmj1s

[upbeat olive]

Hello, let's see if you can help me. I'm using OBS to transmit the screen of my mobile device with an adapter to the ElGato HD60 X capture. But I have a problem that when I select the capture in the OBS I get no signal and previously I got the screen of my device and now I get nothing. My mobile phone is a Redmagic 8S Pro.

[past basin]

Those adapters can be a problem to troubleshoot - if you connect to to a monitor or TV instead of the capture card does it work as expected?

[past basin]

Try turning off Windows Audio Enhancements for the card if it's there.

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

While you're in the mmsys.cpl window that lists all the devices you should also go to the Communications tab and set it to do nothing in case the audio is getting turned down in response to an active mic picking up something intermittently.

[uneven geyser]

yeah, seems like a good choice

i got it straight from elgatos site

[warped ledge]

What is the configuration on your setup in OBS?

[uneven geyser]

tbh i am no certain, i don’t have the computer on hand to see what i got

but i did feel that that sharpness of the quality was a bit fuzzy

[warped ledge]

usually Lanczos will fix that

[plucky spear]

Anyway to have those settings saved in the 4K60 Pro MK II?
If I don't start the app the capture card just take defaults settings

[warped ledge]

that's odd behavior cause you basically set and forget.

[plucky spear]

I wish 😦 If I don't start the 4K Capture utility app at the start it won't use those settings. The app remembers the settings the device does not

[past basin]

You should not be starting 4K Capture first - for most of the cards that would outright block things, but for 4K60 Pro and 4K Pro which have multi app support you'll get conflicting settings.

EDID will get set on the card, the color range should be set in your app of choice for capture or streaming. Setting it in 4K Capture can override your app but it's not best practice

Eg, it should be listed as Color Range in OBS and StreamLabs

[karmic sky]

Hey everyone! I'm trying to set up a dual PC config but am running into problems with the 4k60 Pro mk2:
Device: 4k60 Pro MK2
Software & Version: Software v1.7.13 (6046). Firmware v19.08.08
Windows: (AME) W10 21H1 (both PCs)
PC Specs: Game PC: 4080, 7900X3D | Capture PC: 5950X, Intel A380
Monitor: LG Ultragear+ 27GR95QE
Are you using the cable included in the box?: Yes, and a 2.1 HDMI cable back to my monitor
Question/Issue: Capture card is not passing through a 1440p240 signal. Verified all cables are HDMI 2.1 & checked settings. No luck so far.

[warped ledge]

thanks, I was messing with my own stream stuff for the av1 encoder

[past basin]

4K60 Pro Mk2 is a HDMI 2.0 card, it cannot handle 1440p240.

It can do 144, assuming you're not using HDR

[karmic sky]

Nope, no HDR. Pretty sure I checked I was able to run 240Hz passthrough..

[past basin]

at 1080p you can

1440p increses the bandwidth needed, and drops the support to 144

If you had the newer 4K Pro which is a HDMI 2.1 card, you could pass through 240 (though it does have some limits on capture at 240Hz)

[karmic sky]

Really? I though mk2 stands for a new version which, often is, better, right? xD

[past basin]

It's newer than the original 4K60 Pro

BUt the 4K60 in the name came from the HDMI 2.0 limit of 4K 60Hz

The newer one dropped the limit so they dropped the 60

[karmic sky]

Ahhh, that makes a lot more sense now.

[past basin]

Yeah it's tripped up a few people

[karmic sky]

Yeah, including me.. Thanks for the help!

[past basin]

No worries, good luck with the rest of the setup.
If it's a Dual PC setup you can also try the cloning route - hook the monitor up direct to the GPU, and clone it to the capture card instead. That'll let you use the monitor at 240 but hte card at a different refresh rate (it does remove the option for HDR though)

[karmic sky]

Wanted to try that, but I have no slots free in my GPU...

HDR10 doesn't look very great anyway, so HDR I can easily miss lol

[past basin]

Yeah, if you don't have a super bright screen like an OLED I find it's not usually worth the difference

[karmic sky]

OLEDs already have deep blacks, HDR doesn't change much imo

Also, when 4k Pro DisplayPort

[past basin]

The only DisplayPort capture cards I've ever seen tend to be absurdly expensive, broadcast gear. They won't work with consumer electronics like cameras, consoles, etc, so I don't say we'll see them very soon with the lack of demand compared to HDMI. Who knows though.

[plucky spear]

My problem is I want the EDID to stay on "Display". By default it's on "combined" however then it shows weird resolutions and refresh rates my monitor does not supports. However my capture card internally does not remember my EDID setting. Every time I start the PC it goes back to "combined" till I start the 4K Capture utility. Once the 4K capture utility starts it applies the right settings again

[gentle ibex]

Hello!
I'm currently having an issue with my Elgato HD60x. This was running fine for the last 2 years in the exact same configuration and USB port. I have a Camlink 4k and GOXLR Mini running on the same machine.
Issues occured back in August when I noticed my stream looked like it was running at 30fps. I restarted both PCs and replugged in the HD60x and it was running back at 60fps.
I run a 2 PC Setup with my Laptop running the HD60x and the Desktop running a HDMI into the Capture card to capture the desktop and any games I want to stream. I also use a second OBS on the Gaming PC to fullscreen projector over to the Elgato. Reason I do this is to make sure I can game at 120fps on my Gaming PC without any screen tearing and to use GSYNC.
This has been a massive issue for my stream for the last 2 months. no matter what configuration I throw at it the frames dont get any better. it sticks at 60fps for a good minute and then drops to 30fps for a few seconds to a minute then goes back in intervals and I'm close to ripping my hair out.
I duplicated the screens and watched the footage through the 4k capture utility to remove the capability of it being OBS that was the issue which is what I originally thought but it's happening in both 4k utility and with the screens cloned instead of extended.
Any help would be appreciated. cable wise I also have the original cable that came with my HD60x and a third party one. both having the same problem.
EDID settings are default and always have been.
Firmware says its up to date.
Streaming PC -
AMD Ryzen 5800H
16GB DDR4 3200mhz
RTX 3060 Mobile
Windows 10
Gaming PC -
AMD Ryzen 3700x
32GB DDR4 3200mhz
RTX 2080
Windows 10

[past basin]

It should be saving EDID on the card - if it's not check if there's any newer drivers for the card https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[past basin]

What capture app do you use on the streaming PC? Also OBS? Do you get the same slowdown if you use another app like 4K Capture Utility? What does it perform like if you use the card in passthrough mode (GPU-Card-Montor) instead of in it's own port?

[gentle ibex]

Tried both OBS and 4K Capture. Same slow down. Passthrough is also the same but not as harsh.

Originally I thought it was the Gaming PCs OBS being weird with the Fullscreen Projector mode but it doesn't seem to be

[past basin]

Given this happend 2 months ago what happens if you try an older GPU driver? We've seen some GPU driver versions hit weird issues with capture card performance in the past - usually just a one off driver issue that's fixed in a release or two

Also what refresh rate is the streaming PC claiming it's running at?

[gentle ibex]

Streaming PCs native is 144hz which shouldnt matter. I have just done a test and running GTA IV at 60hz it doesnt stutter as much.. putting it to 120hz to match with my Monitors Refresh it stutters a lot more.

I was playing EA Sports WRC a Game I know I've played perfect 60fps playback on OBS.. stuttery mess.

I can't exactly go back a Nvidia Driver as I need it for the newest Final Fantasy game

[past basin]

You can go back a version to test, and that'll at least identify if it's part of the issue. There could be newer releases too if you haven't checked.

Aside from that the usuall causes of stuttering, if you're getting it across multiple framerates/refresh rates, would be USB transfer problems. I'd try a different port - preferably one on a different USB Controller inside the PC if one is avialable. Check for updated motherboard/chipset drivers or BIOS. If anything was added to the PC, even just a new mouse or keyboard, try removing it

If it was just OBS I'd suggest manually setting the buffering mode too (try both enabled or disabled and see if either works better, as automatic can fail in some cases). That's not an option with some other apps like 4K Capture though

What resolution are you running at btw? The card will drop to 30 fps at 4k. And enabling HDR recording restricts it to 60.

[gentle ibex]

1440p both card and monitor set to 120hz.

Like I said this has worked for the last 2 years without a hitch.. It's odd that it's started now.

My Bios got updated back in Feb but it's worked since then. USB is a 3.2 port directly in the side of the Laptop and I've attempted all other ports including a 10gb/s port from Anker.

Buffering mode smooths out when on but it still drops to 30fps randomly.

I've also lowered the resolution to 1080p even 720p and still the same issue.

I'll push my Nvidia driver back and see what happens

[past basin]

What do you mean by a 10 Gbps port from Anker? If you passed it through some sort of hub, it's still capped to match the host port.

But yeah, check the driver first see if has any effect. Usually when I see this sort of issue start up in a specific timeframe, there's a solid chance it's related to a driver change

If that doesn't work, next step I would do is read through the OBS logs for any kins of errors

[gentle ibex]

I have a USB-C Hub. that USB C is 10gb/s along with the cable and the Hub. It's the same situation as the rest of the USBS though they're all USB 3.1

[past basin]

Or use USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) to make sure the card is still running at at least SuperSpeed on all three speeds in the summar (port, device and connection)

[gentle ibex]

See this is the thing. OBS Shows no loss of FPS or log. It's from the Elgato directly that's having an issue. OBS on the Gaming PC shows no errors and The Streaming PC shows nothing either.

[past basin]

Yeah - you've mentioned it's bypassing that now, and going right into the laptop though right? That shoudl be fine

[gentle ibex]

It's stuttering in the preview.

[past basin]

You mean with the old driver on the gaming PC?

[past basin]

Have to step out a minute before a store closes. That looks good there at a glance though

[gentle ibex]

Could it be the card that's gone faulty?

I've reset all my nvidia settings and even reset my elgato settings to default. 1440p 120hz on both Elgato and Monitor. GSYNC off. Both 4K Capture and OBS is stuttering in the preview when i'm sending the footage over to the streaming PC (4k Capture and OBS is on the streaming PC)

Just waiting on the Nvidia installation now. I'm doing it on Both the Streaming and Gaming PCs as I don't know which one needs reverting..

[past basin]

Generally if the card is going to start failing this isn't the way it would present. It's possible but it's unlikely. Any chance you have something else you can connect to the card like a console? It'd help to know if the issue here is coming from the streaming PC side or the gaming PC side

[gentle ibex]

I'll have to crack out my Xbox 360. Will keep you posted. Are you okay to have a DM or would you rather me tag you in here?

[past basin]

Tagging here is usually better - if I'm not available one of the other volunteers might be able to help too

[gentle ibex]

Cheers. Thank you for your help so far

[plucky spear]

Yes its already the latest one

[carmine garden]

Hello this will be very niche haha

So I have an n64 PAL which has been hdmi modded. I have it hooked up to my elgato HD 60. When I play PAL games it’s fine but when I launch NTSC games elgato will crash

Any ideas lmao

[carmine garden]

maybe elgato has a problem switching between 50/60 Hz?

[gentle ibex]

So I found the culprit... @past basin whenever I have Hardware Acceleration checked in OBS for the HD60x it would cause the slow down every few seconds. I've defaulted all the settings including my Nvidia control panel settings and it seems to be smooth now. I've left it as Default. I'll keep you posted.

Btw the Nvidia downgrade did nothing.

It's odd because I loaded an old profile save from OBS which was fine last year and now it's laggy. odd

[dapper moth]

My screenplay and audio is through an elgato HD60x to my PC, I have the ability to turn the system sound down (all the volume) through my goXLR mini on my 4th channel, the only issue I am having now is that my mic audio and my game audio is mixed together and I don’t know how to make my capture card not capture the mic audio. I currently have my mic in my PC through a USB and a 3.5mm to my goXLR. I can control the volume of my own mic on my PS5 (I have my mic routed on channel 1 through a line-out), and I have my other one in an attempt set up through chat mic. Do you have a better solution for this?

[hollow socket]

is there a way to get the voice chat from call of duty into my game sound? just hear them through my controller?

@warped ledge maybe you can help?

[spring solar]

Guys is it possible to capture stream PC audio to my gaming PC via my elgato4k60 pro?

It's the last piece of my 2 PC audio puzzle and I'm trying to see if my elgato4k60pro can be used.

[warped ledge]

If you’re trying to get voice chat from console to PC or you if you’re doing it through controller chat link or chatting pro would be ideal. You would have to route the audio into aux, the other thing is you would still need a microphone for your streaming PC so that way your viewers can hear you.

[warped ledge]

Yes, you should be able to route the audio from one gaming PC to a streaming PC. You might want to set your capture card into the sound properties to listen.

[hollow socket]

like how can i aux the audio to my pc then

[warped ledge]

I have a video in #1291136160676188172

[spring solar]

Would you be able to guide me with this Vic or do you have any links on how I would do that?

[warped ledge]

You should be able to watch the video, I’m currently not avail for chat.

[warped ledge]

sure! Ignore the part about Sound Capture unless you already have it, but if not, make sure your capture card is set to listen https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

[carmine garden]

Sent an official support ticket in but I doubt it they will know haha! Ty anyways 🙂

[past basin]

What resolution does your HDMI mod output at? HD60 won't support 640x480 (closest it does is 720x480), but it will support 576p for PAL regions.

(640x480 is often used as a closer setup for SD/4:3 NTSC is why I ask)

[carmine garden]

Ooo ok it upscales it but naturally 576p for pal 480p for NTSC

So that’s probably it

[past basin]

If it considers 480p as 640x480 that'd probably do it, yeah

[carmine garden]

What elgato would support hdmi input at 480p? Tbh I use it so I can have sound with my monitor haha

Not for streaming purposes

Like I use my headphones to chat to mates on discord so I can’t plug my headphones into the monitor

[past basin]

Honestly I'm not actually sure any of the external onces since the og Game Capture HD will. I think the PCIe ones are more flexible with their supported resolutions.

[past basin]

If it's just for sound, you can use the AV plugs to convert to a 3.5mm jack and feed it into a Line In if you have a desktop or external sound card with a Line In jack, and play the audio through the PC that way

[carmine garden]

I always have this buzz when doing that

[past basin]

If you get a buzz that way add a ground loop isolator

Means your console and PC probably are on the same AC circuit and sharing a ground

That said check your HDMI mod first anywya - it may do 720x480

[carmine garden]

I have it upscale to 1440p but I’ll fiddle with some things

[past basin]

Ah, 1440 isn't supported by any of the externals before HD60 X

does it offer 720p or 1080p? HD60 should do those

[carmine garden]

I’ll try

1080p

Sorry it was already on scaling to 1080p haha

Says output resolution 1080p. I assume the seconds before it upscales it messes with the elgato

There is an option to force pal so let’s see if this helps

If I dont have 4k capture or OBS open it works fine with the capture card @past basin

As soon as I open that it crashes it hahaha

[past basin]

Ah, passthrough is working, but capture isn't.

hm

[carmine garden]

How weird

[past basin]

4K Capture? I thought this was HD60? Is this HD60 S, S+ or X?

[carmine garden]

oh sorry its HD60 S

[past basin]

Ah, okay - HD60 won't work with 4K Capture, S will though

the older cards used Game Capture HD

[carmine garden]

Such a niche problem I doubt anyone would know a fix

[past basin]

And the HDMI outputs in p not i, right? HD60 S lists 576i and 1080i as the only interlaced formats it supports.

So if it's doing interlaced video that might also explain why it doesn't like the NTSC signal

[carmine garden]

I assume P haha

Tv says 1080p

Yea its 1080p

[past basin]

That's good at least. HD60 S should do 1080p just fine. But it's not unheard of to have signal compatibility problems, especially with gear that's much newer than it

Since passthrough works you can rule out cable issues at least

HD60 S is an older card though so we can't test using a different EDID to get the devices to play nice.

I'm a bit out of ideas at the moment

[carmine garden]

Yea thats fine haha

Thank you for the help

Maybe some big elgato person will see it 👀

[mental burrow]

hello, my 4k60 pro is not displaying anything besides black on obs and 4k capture utility, it is also not picking up any sound from the games, its displaying on my second monitor, but not in 4k or obs. . its been displaying black on my 4k capture utility. i have tried deleting and reinstalling but it does not seem to work.

[warped ledge]

is HDCP off?

[mental burrow]

yes it is

[warped ledge]

And make sure your cables are set up correctly in is connected to your console out is connected to your TV or gaming monitor?

[mental burrow]

yes its displaying on my second monitor but not my obs

[past basin]

Try setting the EDID Input Mode in 4K Capture Uility, under the device tab in settings, to "Internal" and see if it changes.

[mellow zealot]

Hello

[mellow zealot]

Anyone help me algato HD 60 black screen problem

[wooden geode]

Looking for help if possible, my 4k X is set to capture 1440p 60 but it seems to be interfering with with monitor in black ops 6, I normally game in 4k and capture (not passing through) at 1440p but I only have the option of 1440p in game. If I disconnect my Elgato my monitor goes back to 4k! I have only just encountered this. Could anyone help?

[spring harbor]

hiya i got a HD60 elgato from my brother and it just wont connect to obs

it works on game capture HD app

[spring harbor]

turns out it does not work on latest obs versions#

[opal wharf]

Hey can anyone help me I’ve got a elgato HD60x with ps5 and MacBook Pro M1 chip and it won’t work

[past basin]

What specifically isn't working, and what app are you trying to use it with? Eg, does it not show up to add, or does it have black screen, etc.

[past basin]

Glad you seem to have figured it out - though I wasn't aware of any issue keeping them from working with OBS, unless you're on Mac, in which case the drivers are baked into Game Capture HD. Was it giving you any kind of error or anything (or was this on a mac)?

[past basin]

Do you have some more detail on what's happening with youd HD60? Like what you're trying to capture, what the capture PC is like, etc?

[spring harbor]

no im on windows i rang support (special thanks to zach) and got help

turns out latest version just does not work with it

[past basin]

Check in the settings in 4K Capture Utility, under the device tab, and make sure the capture card is set to Input EDID mode Display, which should use the video modes provided by your monitor rather than it's own.

[past basin]

Good to know

[spring harbor]

again though not good enough for what i want it to do

so gonna have to hopefully buy another one cheap

[past basin]

Is setting Game Capture HD to fullscreen and capturing the app via OBS app capture an option?

[spring harbor]

hd60 s or something is what im gonna try and get

[spring harbor]

extra delayed

like extra extra delayed

[past basin]

Ah, HD60 is kinda delayed to behind with as it's one of the older USB 2.0 cards. Built I'm gussing you're seeing extra delay from the app capture on top of things?

[spring harbor]

at least for me

again my problem is delay audio is fine its the video delay as i was gonna use it for streaming

[past basin]

How serious is the added delay? It should generally still be under a second with that card I think. Given the stream itself will likely be 6-30 seconds delayed depending on the platform you're streaming to, various options and where the viewers are, a bit of delay can be annoying but shouldn't generally be a deal breaker. I can't say I've triedd the app capturre on the app for one of the older cards but I wouldn't expect it to add that muych delay

[spring harbor]

for recording its fine as it syncs up but due to obs and video delay it just does not sync up at all

its not too bad

just not the best

which is why id rather get the s a because it has some what native obs support and i dont have to fiddle around too much

[past basin]

Oh, are you hearing the uadio through Game Capture HD and not OBS and getting desync? OBS should still be getting a recorded copy of the audio that's in sync with that, if that's the case - you'd need to turn on application audio capture for the app. OBS doesn't play that audio back though unless you tell it too

[spring harbor]

oh and sometimes the capture card just decides to freak out for no reason (might be something im doing wrong)

[spring harbor]

no audio syncs up relatively fine, its button inputs thats the problem

like its always 1 second off

no matter what i do

including audio

always a second off but it annoys me so

thats just a me thing

[past basin]

That said only other thing I could see to get it working with OBS if it works in the app is check the latest drivers from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers - that might get it to show in OBS might not - I've got to go do some digging on that problem but I've seen people use Game Capture HD which is even older the other week

(you'd want to reboot after the update)

[spring harbor]

no i got it working now all is latest

again just minor delay especially streaming wise

(to be fair was streaming from my steam deck)

(aka pc capturing steam deck)

[past basin]

Ah

Yeah, not sure how reliable that is for for streaming latency, given the hardware. Good to hear it's working at least

[restive vine]

I need help with my elgato hd60x

[past basin]

What's the issue you were having? It helps to drop the actual problem in the chat so any voulnteers who know how to fix it can help.

[restive vine]

I fixed it

[past basin]

Ah, glad you hear you got it sorted at least!

[grave skiff]

Hello the 4k Capture Utility is no longer outputting audio

on my desktop

anyone know why

[past basin]

What do you have connected? A console? Did you plug a headset into it?
Also does the 4K Capture Utility volume indicator indicate it's getting sound and you just don't hear it, or no signs of it getting audio?

[craggy relic]

Hello. I am planning on getting the HD60 x so I can stream my android device to obs. If I were to get a USB-C to HDMI cable, would that work? Or do I need to get a USB-C to HDMI adapter and use an HDMI cable?

[gentle ibex]

Hello. Can I request someone who has a 2 PC Setup running with an Elgato HD60x help me setup properly? I'm having stuttering issues Elgato is running 1440p at 60hz and the Screen is 1440p with 120hz. I don't understand where the stutter is coming from.

[warped ledge]

An adapter that meets the specs

[warped ledge]

Is your edid on display?

[opal wharf]

Hey guys my stream deck is not responding can somebody help me, I’ve got a MacBook Pro

[opal wharf]

I’ve managed to fix the hd60x capture card I had to buy an additional usbc thunderbolt 3.0 wire to connect to the hd60x

[past basin]

On a mac I take it? Yeah most usb-c to A adapters are only USB 2.0. Best to swap the whole cable if you've only got USB-C ports. TB3 is overkill but works, any USB 3.0 5Gbps one should do. You can use the adapters too but have to be sure it's the right speed.

[bold whale]

I’ve got a 4K promk2 in my machine now. I’m using it for camera recording and wondering if I add a second camera and a 4kx will it be fine to have two streams running and recording?

I’m not streaming it’s just for recording tutorial videos with essentially a multicam setup

[past basin]

Depends on the overall spec if the system - if it has enough power I don't seen any issue with that

[bold whale]

Machine should be able to do it, 3900x 128gb ddr4 ram with a 3090. Awesome just conceptually checking. I’ll eventually order a 4kx from amazon with a return window and check it all out

Recording to ssds and transferring constantly is a pain. If I can capture the two feeds and they’re synced it’ll be a huge time saver in the long run

[warped ledge]

Have you thought about probably a Camlink pro?

[bold whale]

I’ll check it out. The 4kx is a pretty handy external one so if it works it’ll be a bit more useful

I’ll check out the prices on that and if it can do multi stream properly, haven’t looked in a while

[warped ledge]

you should be able to as they can be setup up as different sources in OBS.

[robust sonnet]

hello I have the hd60x capture card and doing a 2 pc stream setup to stream on tiktok live, im currently trying to figure out if I can do 1080p at 120fps at all, any ideas?

[warped ledge]

TikTok only allows 60, but you can passthrough 120

[robust sonnet]

would doing passthrough 120 make noticable difference to viewers at all?

[warped ledge]

I mean they are still going to see it at 60fps, but there are many things you can do for quality.

[empty folio]

Is there a schematic for capture card setup? seems confusing to me off the top of my head using two pcs

[gentle ibex]

Currently settings are at their defaults for both HD60x in the 4k Capture Utility and OBS. So Merged (Default) and OBS has default settings, No Hardware Acceleration checked and Buffering on Auto.

I did change my Resolution settings yesterday and now my monitor is at 1440p 120hz and the Elgato is running at 1440p 60hz Expanded so I can do the Tearing fix with a second OBS on the Gaming PC

[vapid osprey]

i just saw that the new version of 4k capture uses ffmpeg, but what does it mean? does it mean that you can choose the video encoder and container or is it just a performance update?

[agile musk]

Hi
I have a problem with my HD60 S+
When I use it on my pc (windows 10, with OBS), the hd60 works perfectly but when i try to use it on my another pc (windows 11, obs) the sound is very bad and the video is not smooth

If someone can help me please ^^"

(and when i use the app of elgato (elgato 4k capture) it doesn't work either)

[warped ledge]

Is it work though?

[warped ledge]

Try a different USB 3.0 port

[agile musk]

Okay
I have 3 ports and i think they are the same
But I'll try it when I'll come back to my house

[gentle ibex]

It works but I get stutter through OBS and 4K Utility. it's like it flips from Nice 60fps smooth and then drops to 30fps randomly and goes back up. My USB Port is fine. I've checked Drivers. Just wanting to see what a 2 PC Setup should be set like for an Elgato HD60x and a 1440p 120hz monitor.

I've tried without the second OBS thinking it might have been the fullscreen projector breaking the framerate if I got a slight dip but nope.. does it while duplicated as well. It's not smooth at all.

But it used to be.

[warped ledge]

Duplicated is the ideal route for a dual PC, and you have the EDI mode in merged or have you tried display or, internal?

[gentle ibex]

I've tried what the Elgato website advises for PC Setup which is Internal and your resolution which I've chosed 1440p. Still the same issue. The thing is the slowdown happens with and without the second OBS. It's like the card is lagging behind and then catching up.

I got a new USB 3.2 Cable and currently have it in my 10gb/s slot in my Laptop I used to have it in a normal USB 3.0 Port but the same happens either way. Tried the original cable, same issue. Not sure what's changed. I've completely reinstalled my Nvidia drivers incase it was OBS itself lagging.. but nope still got the issue.

[gentle ibex]

Only problem with the duplication route is that you get Screen tearing

[warped ledge]

And display mode doesn’t help with that at all?

[gentle ibex]

Nope. no matter what mode I have it on the same stutter

I am wondering if this is the same reason why my GOXLR is now stuttering and having audio drop outs. I did a complete fresh windows 10 installation the other day to eliminate anything and for some reason this stuff is still happening.

[warped ledge]

Hm… i’ll research a few things, then get back with you after work.

[warped ledge]

This should not be happening., But I would recommend reinstall the drivers

[gentle ibex]

Thank you, sadly the HD60x does not have a driver per say it's a plug and play. I updated the firmware a while ago but there is nothing to change except putting everything back to defaults. I'll reinstall my graphics drivers and do a search to see if any of my other drivers are out of date.

[warped ledge]

That’s right I forgot this was an external one, not an internal one, but I will get back with you after work. I’m gonna research a few things and hopefully we can try those things out.

[craggy relic]

I plugged it in with the adapter, and without. All I get is a black screen. How can I fix this?

[warped ledge]

What is it an adapter that means the requirements is what I’m asking

[craggy relic]

Yes it meets the requirements

I tried other adapters too

[warped ledge]

sorry so late. I had a late day at work. researching.. actually @past basin I found this...

[warped ledge]

try these

[gentle ibex]

Do we know what Version of Nvidia works with the tearing? I've been trying since 2022 and never had any luck at 120hz.

Also do we know why the card is lagging still? I've got no issues with OBS or 4k Utility yet it seems to at random intervals drop from 60fps to 30fps just randomly then go back up. The game on the main monitor has no drops at all (No GSYNC just VSYNC enabled in Nvidia control panel to stop Tearing)

[craggy relic]

Ill give it a try in a few hours. Thanks!

[snow pasture]

Why do my chat link pro cables stop working after a couple months?

My third one just stopped working

I use the hd60x on a series x

Is there another brand that makes better versions?

[past basin]

I'm not sure what would be happening to have them fail like that. I'm still on my original - and my original non-pro one is still around as well.
How are they failing - PC end, headset end, or controller end? Full failure or just loosing something like mic, or left or right ear specifically?

[snow pasture]

I really don’t know bro

Like

At first

I can only hear through my left ear

And the only way I can get it to hear normally, is putting it in a specific spot

Then after a week or two of having it like that, I can’t hear anything

And when I only use my headset, everything is fine

[past basin]

WHen that happens, does the PC still get audio?

And just the headset is dead?

[snow pasture]

I use a Mac obs and it still shows that there’s audio, but it’s at like 5%

I also check on my stream and it’s low

[past basin]

Sounds like it's probably failing at the controller side of things then. (or direct console if it's a switch).

[snow pasture]

Like the other 2 I have are completely dead

I play on the Xbox series x

And use the Astro 40 headset

[past basin]

If you move around a lot or something, maybe add a TRRS Right Angle Adapter to adjust the cable so it's not sticking straight out of the controller to reduce some potential stress.

[snow pasture]

When the cable is brand new, it works perfectly

[past basin]

Is it the A40 with mixamp? or the regular one?

[snow pasture]

Nah just the headset

I wasn’t sure if I needed a pc for that

[past basin]

Ah, was going to say the MixAmp (assuming the Xbox version) could be used instead.

That said - check with #official-tech-support . If the cable came from an authorized reseller the warranty is generally 2 years on them.

No need to have three of the things if you can get them to exchange them for you.

[snow pasture]

https://a.co/d/4dmZH5f

It’s this one

[snow pasture]

I’ve ordered them from Amazon, but they only accept 30 day return/ replacements lol

[past basin]

Only other thing I could see beyond that is an issue with the controller, damaging the connector on that end. But that'd be pretty unlikely in most cases

[snow pasture]

Yeah, and it’s not like I unplug and plug it back in a slot

[past basin]

If it came from Elgato on Amazon, it should still be covered under warranty (see https://help.elgato.com/hc/en-us/articles/13583981968653-Authorized-Resellers-of-Elgato-on-Amazon )

[snow pasture]

Thanks for the link

[past basin]

Best guess is still stress on the plug from moving around the controller somehow.

[snow pasture]

Is there some way to reduce the stress?

[past basin]

Depends on what's causing it specifically - if it's from sticking straight out you could try a TRRS right angle adapter (needs to be a TRRS one to carry the mic, not a standard headphone TRS one).

They're like $5-7 I think?

[snow pasture]

Interesting

I’ll look into that rn

One last thing, do you know their email? I’m seeing everything but their email

[past basin]

Uh I'm not sure there's actually a generic support email at the moment. The form on the link is gnerally how I start an email conversation with them, since it opens a ticket fdor them to track

[snow pasture]

https://a.co/d/2TGAndL

Is that from the pic you sent?

[past basin]

Probably - I just grabbed the first pic I found for TRRS right angle adapter. It seems to be the same one

[snow pasture]

Ah

Thanks for your help, I really appreciate it 🙂

Just sent a support ticket and I’ll be buying that adapter

[past basin]

Keep in mind the adapter will only really help if the issue is how things are moving from the cable sticking straight out the back of the controller, but hopefully it'll help. Good luck with it!

[drowsy hawk]

happy days ordered the 4K X two days ago got email to say it being delivered today can not wait to change my set up around and get it all working better

[digital veldt]

could someone help me with connecting my capture card to my switch and pc please

[past basin]

What kind of issues are you hitting with the hookup, and what specific capture card are you using?

[digital veldt]

im not sure what game capture im specifically using but ive connected a hdmi into the input on the game capture and then a second hdmi from the output into hdmi 1 on my tv, i then connected a usb lead from the game capture card into my pc

i also downloaded 4k capture utility but when ever i load it up it says no capture device found

[dry juniper]

Hey Guys quick question here, been using the HD60s for a while now but all of a sudden now with it I seem to play for around 30mins to an hour the device loses signal then when I restart the application I get an error message saying that "Device is in use by another software" anyone have any info on this?

[past basin]

Is the device actually labelled as Game Capture HD? If it's one of the older cards you may need the older app, also called Game Capture HD, instead of the 4K Capture Utility - avialable here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[past basin]

If it's Windows 11 you can check the privacy settings under camera (since it treats capture cards and cameras), and there's a recent activity section that should let you know if any other app are actually tying to make use of the card on you and causing interference.

Beyond that I'd probably try it with another app to see if anything changes, maybe with another cable.

[digital veldt]

it says elgato hd60

[past basin]

Okay, that one is too old for 4K Capture too, so try the Game Capture HD app

[digital veldt]

i just downloaded it and its saying no capture device found

[past basin]

You may have to disconnect and reconnect the capture card after installing the app to force the drivers it installed to apply

[digital veldt]

do i have to just unplug the usb or the hdmis as well?

because ive unplugged the usb multiple times and its still not working

i just unplugged it fully and its still not working

[past basin]

Does the card light up for a moment when you connect it?

[digital veldt]

it flashes white

[past basin]

Does the card show up in Device Manager under the cameras section?

[digital veldt]

where do i find the camera section?

i found it and this is what it says

[past basin]

Huh, Game Capture HD should have installed the drivers. Okay, grab the latest driver from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

If it still doesn't work, then back in deivce manager look for it under both Cameras and Sound Devices - if it shows in either right click and uninstall, then disconnect and reconnect the card. There's rare cases where it can get stuck with only the video or the audio installed, and you have to remove both to clear it out so it can install fresh

[digital veldt]

after about 8 hours its finally working

thank you so much

[past basin]

No problem, glas you got it sorted out!

[digital veldt]

its only working because of you so thank you again

[austere palm]

anyone got any idea why my elgato neo is flickering like lines of pixles on my only on my 4k capture utility screen??

[fathom trellis]

Hey everyone! Happy Halloween. I've got a problem. I own an HD60. Here's the deal: OBS is set up completely and works fine. When I start up my PS5, I still get a signal, but as soon as I launch CoD/Valorant, etc., I get a black screen and I have to restart my PC to get a picture back in OBS. If I then start CoD again, I get a black screen again. What could be causing this? Everything ran smoothly before, but this problem started with XDefaint...

[past basin]

First thing I'd try if it's doing that is swapping the HDMI cable as that is usually (but not always) a signal issue.

[past basin]

When this happens on specific games it's usually because the PS5 is tryiung to switch to 120Hz or VRR mode. Disable both in the PS5's video settings, as HD60 is an older model that doesn't support either. Sometimes thie can get turned on after a System Update on the console.

[fathom trellis]

THAANK YOUUUUU ❤️

[leaden shell]

Hello I have a hd60x and trying to share screen my steam deck. I can get it to display on obs(pc) but on my steam deck display it only shows the top left of rhe screen. And when I play full screen on steam deck it doesn’t show it completely full screened.

[near barn]

can anyone ELI5 why you can capture or passthrough 4k144 but not 1440p360 or 1080p540 when 4k144 takes more bandwidth

[past basin]

1440p360 actually takes more bandwidth than 4K144. 4K144 works out to about 31.5 Gbps, 1440p360 is around 39.5, and 1080p540 is around 37.3.

That said the chipsets inside are only designed to handle specific resolutions and refresh rates as well - the list is long but it's not generally a sliding scale (though sometimes you can add in specific cusom modes depending on the card). For example until the last couple generations of cards 1440p wasn't targeted for support in the designs at all because it didn't have a broadcast standard to pair up to (it's something that slowly bled over from PCs instead of TVs) - even consoles like PS5 didn't support it originally so even cards like HD60 S+ that could do 4K30 couldn't do 1440p at all, despte the 2160p support (which did have a broadcast standard). Some cards like the internal PCIe ones have a bit more flexibility than others.
Given aside from bandwidth you also have to factor in encoding, tonemapping (and compression in MJPEG mode), there's a lot of factors that can come into play

There's also issues with some setups on higher refresh rates using DSC on monitors, which will prevent a setup from working with capture cards at all

[fervent monolith]

Yo I'm having a black screen problem trying to use the hd60S in OBS when streaming my switch. I've installed the extra video and audio driver, and have updated my USB drivers. Any solutions come to mind?

[past basin]

Make sure the PS5 is set for 1080p, and 120Hz mode is off. HD60 S is an older card and can't do above 1080p60

[near barn]

thank you! i got the info that 4k144 takes more bandwidth from a wrong answer on google i guess xd

[sudden sundial]

anyone know how to fix screen tearing with dual pc setup with hd60

[gentle ibex]

Extend your display instead of clone.

Get OBS on the gaming PC. Disable preview, no need to record or stream. Set up a display capture, right click source and press Full screen Projector. Then click the HD60. it'll send the VSYNCd image to the Elgato without tearing.

Cloning will always have Tearing if I remember correctly unless the refresh rate matches 100% that said for some reason when I have the HD60x set to both 120hz on the Monitor and the Capture card with VSYNC on in Nvidia control panel it still tears on the recording... If anyone knows how to fix that let me know. Maybe it's an EDID setting I've missed

Also if anyone knows the best settings for a HD60x in OBS? I have the resolution and framerate set to default and buffering is set to Auto select with Hardware decoding off...

[warped ridge]

I was having an issue with my capture card freezing in OBS for a few frames every few frames but it seemed to be because my hard drive was so full. After I cleared it I stopped havign the issue. But now I'm having the issue agian even though my hard drive has a lot of extra space.

[digital veldt]

i managed to get my game capture working yesterday but today i have a new problem and idk how to fix it

i turned on my switch and tv and when my switch turned on a buzzing noise started and idk why or how to stop it

[gentle ibex]

Have you attempted to replug the Capture device. Taking out the HDMI on both Capture and Switch side can also fix this issue

[digital veldt]

i did unplug all of it 3 times before trying other things, after failing to figure it out i unplugged it again and its working

idk why it didnt work the first time but its good to know ive got to unplug it 4 times before it works

[gentle ibex]

Could be a software thing. My HD60x had a moment a few weeks back where it kept going from white to blue back to white until I left it unplugged for an hour and then tried again and it worked

[gentle ibex]

Anyone help with this?

[past basin]

Check your OBS logs under the help menu to see if there's any errors or warnings. Also does this happen in the preview or just the recording?

[gentle ibex]

Also this if anyone has the best options to select for smooth playback

[past basin]

Defaults are usually fine, about the only think you might have to change usually is the buffering - occasionally OBS will fail to auto detect and you might want to try it either set to on or off manually to see which works better for you.

[past basin]

If it still won't pair up check with #official-tech-support since that's a first party plugin

[gentle ibex]

Elgato HD60x - Everything default running through Fullscreenprojector mode on Gaming PC for screen tearing fix. Noticeable frame stutter at 60hz. Can be seen at 120hz also.

Same test but Cloned the screen at 120hz instead. Capture is at 60hz 1440p through OBS. I don't see as much stutter but I get a weird line through my image when playing games especially at 120hz. Not exactly tearing just a line that starts at part of the screen and moves up and down.

Any help with this would be great

[iron magnet]

Hey, I just got a question if someone might be able to help me? Capture card is working on my monitor and in the program but when I go to Streamlabs to add the source, it doesn't even pop up a screen when getting selected. is this a question for here or should I go to streamlabs obs and ask over there?

EDIT: Figured out the problem. Can't have the program from Elgato open while trying to use streamlabs.

[digital veldt]

does anyone know how to connect my ps5 to the game capture card? i did the same thing with my switch where i plugged a hdmi into the input on the hdmi with a usb leading into my pc and a hdmi from the output into my tv, a white light appeared on my capture card but instead of it working like my switch my ps5 turns on for a second then turns off and it repeats the same thing over and over again

[gentle ibex]

So my issue is.. I either live with the no stuttering but get mad screen tearing at 120hz or No screen tearing but fps slowdown using the second OBS method on the gaming PC.. Does ANYONE know how to force VSYNC on the capture side recording at 120hz

[austere palm]

anyone know why this is wavy and looks like lines of pixels i bought 2 new hdmi leads today and uts still doing it

[austere palm]

thats a better example

[past basin]

It's the same setup but you need to turn off HDCP in the PS5 settings before you hook it to the capture card for it to work

[past basin]

What card are you using, and what app are you using it with?

[austere palm]

It’s the elgato neo and it’s with the 4k utility software

[digital veldt]

thank you!

[warped ledge]

@past basin i think I missed a tag, but currently working. Was is a mod thing?

[digital veldt]

btw what is the best capture card?

[austere palm]

But it’s doing it on every app I use TikTok live obs

thats what it looks like on my screen

[robust sonnet]

hello, everything is working fine on my hd60x but the audio. The only way the 4k capture utility recieves any audio is when the gaming pc playback sound device is set to the mobilecapture and not my actual headphones, doing it this way isnt very ideal tho, any ideas?

[past basin]

Sorry have been in and out as well - not sure what you've missed if something was modded out

[past basin]

Any chance you have osmething other than the exbox to test it with? My first guess here is the capture card has an issue, in which case you'd want to contact #official-tech-support , but if you can it's a good idea to rule out a issue with the signal from the console first. I'd also try turning off things like HDR, VRR, and 120Hz mode on the Xbox for testing to see if it affects the image quality (I'd expect HDR to be the biggest potential risk).

[past basin]

Best capture card for what? As of right now the flagship cards are the 4K X, external, and 4K Pro Internal. 4K X is easier to setup and supports 4K video capture at up to 144Hz using MJPEG compression, while 4K Pro offers better HDR support (4K X can only do it at 60 fps for capture though it can passthrough higher), as well as the ability to pass through an 8K signal - though it doesn't support 4K source signals above 60 Hz. So the answer depends a bit on what youo're trying to do

[past basin]

Just to confirm, this is a dual PC setup and you're trying to listen on the gaming machine with the headphones, right? Windows doesn't offer a built in way to split audio coming out of the PC, so you have to choose to send audio to one device normally, either your headset or the capture card. You can work around this with software though, and use that to split the audio. If you're only worried about game audio, and don't have your mic on the gaming PC the easiest one to setup is Elgato Sound Capture. It's avaiable as part of the old Game Capture HD bundle - https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows . Install that on the gaming PC, run Sound Capture, and set it ot PC gaming mode. Then set one output in the app to your headphones, and one to the capture device.

[digital veldt]

i did not know there was that many, i suppose a good capture card to record gameplay on either switch or playstation

[past basin]

VSYNC has to be set on the source side, not the capture side as it's specifically an output option. That's normally specifically in the game options.
That said if you're getting stutter did you try the buffer both on and off earlier for the card? Does setting VSync on your games have any effect? (it may not sinsce you'ore running it through OBS here as well).
Dual PC sync issues can be an issue to track down, especially if you're routing output through something like OBS - all it takes is one driver release with a hiccup for folks to want to tear out their hair. I'd start first putting the card in passthrough mode instead of cloned (use the HDMI Out on the card to connect the monitor)- this will help you narrow down if your problem is coming from the source or the caputure and tell you wheret to begin looking for the likely sync issue. If you get it in passthrough, the same as you did extended/cloned, odds are you'll want to start looking for issues or settings on the capture side of the two PCs. If you don't get it in passthrough, odds are it's an output issue with the source when using dual outputs.

[past basin]

Assuming you're looking for the USB ones and not the ones that install inside a desktop, HD60 X and 4K X are the two I prefer. 4K X supports higher resolution capture like 4K60 if your PS5 is setup for that - but also requires a 10 Gbps USB connection (3.2 Gen 2) or faster to get the most out of it. If you only have USB 3.0 or 3.2 Gen 1 that runs at 5 Gbps there's no real point of going above HD60 X - also if you're only doing 1080p or 1440p, HD60 X will save you a few bucks, and works solidly.

[robust sonnet]

went ahead and set it up, I can hear gaming pc audio but 4k utility still isnt getting any sound

but yes this is a dual pc setup

[past basin]

It shouldn't generally be going through Digital Audio SPDIF there

[robust sonnet]

I apologize it was my issue, it looks to be working now

[past basin]

Ah, good to hear

[robust sonnet]

thank you so much

[past basin]

No worries, glad you've gotten it sorted out!

[digital veldt]

thank you got letting me know!

[tough wolf]

So I’ve got a Sony a6100 going through the elgato 4k game capture card. I’m using it for zoom calls. I’ve upgraded my zoom to HD quality (which I think is 720, meh) BUT…when I set up my camera direct to zoom, its quality isn’t the best. But when I use OBS and the virtual cam it cleans up. Why is that?

[past basin]

Zoom and some other apps will choose faster refresh rates and lower resolutions in many cases iirc, especially if you set them to use the camera directly. OBS lets you set a specific resolution and even set scaling filters so you have more control

[tough wolf]

That’s helpful. Thank you.

[sudden sundial]

Thank you✔️

[fluid mauve]

OK, what is the issue with the 4K cap card stops reading the source. Right in the middle of a stream or when I'm getting ready to stream, the internal 4K cap card just stops reading the HDMI output from the PS5 and the screen goes blank. What is going on here?

[craggy relic]

Hello, new issue. When I connect my android to elgato, my screen turns to 60hz from 120hz and has big delay. What settings do I need to play around with?

[gentle ibex]

So I did the Passthrough method. My monitor is 1440p and I usually do 120hz. Sadly the Passthrough allows 1440p at 120hz but will only output at 1080p 120fps. My problem is that because Elgato is Passing through at 120hz but then sending the signal to OBS at 1080p 60hz it's having frame stutter due to the difference. I've locked my screen at 1080p 120hz and set OBS for 1080p 120hz and the Stutter is completely gone. As it's passed through the HDMI to the monitor I have also put VSYNC on in the Nvidia control panel and not experiencing any screen tearing at all. This is perfect.

So my idea right now is to keep this going for the time being, Sadly i'm running 1080p now on a 32inch monitor which looks pretty blurry but I can live with it for now.

I'll save up and grab the 4K X which can do 1440p at 120fps which should lock at that 120hz perfectly the same way 1080p does so that frame rate interval stutter wont be present at all. UPGRADE TIME!

Thanks again for your help it's been quick and swift. You guys are amazing on here.

https://www.youtube.com/watch?v=B9yy1VAEO7A @past basin Works like a charm finally

[craggy relic]

is it possible to get 2160p120 but capture 1080p60?

[gentle ibex]

What Capture card? Most of them except the 4KX only do 4K30hz or 4K60hz

[craggy relic]

hd60 x

[gentle ibex]

4K is only 60hz on HD60x

[craggy relic]

i connected a samsung device s23+

[gentle ibex]

1440p is 120hz

and 1080p is 120hz

4k is at 60hz

[craggy relic]

ahh

got it

[gentle ibex]

It's due to the card only have a 5gb/s bandwidth

[craggy relic]

gotcha, thank you for the quick response!

[gentle ibex]

No worries @craggy relic

[digital veldt]

does anyone know how to change the storage device used on game capture hd app?

[balmy matrix]

So i have a dual Pc setup. I use the elgato 4k X capture card. And lately the card on obs keeps freezing, and its getting annoying. this card is the worst capture card i ever used, i never had remotely close to the issues with HD60 S card, I been having issues since I got it. I want to know if the freezng something on obs end or is my capture malfunctioning? Sadly, its way too late to return it but I just wish it worked properly.

[past basin]

Does your OBS have any errors in your logs? Does the video feed freeze when using other apps like 4K Capture?

What sort of resolution are you passing from the other PC, and how is it connected, pass through, clone or extended?

Also have you checked in the 4K Capture Utility settings to see if there's a firmware update for the card? (Would be in the device tab)

[gentle ibex]

Higher bandwidth could be that your USBs are at fault. Make sure they're not going to sleep through windows settings

[balmy matrix]

ooh i do not have 4k capture utility. I didn't know that was needed. and the video feed freezes on obs i have no tried it on any other program/software since i only use it for streaming

[balmy matrix]

gaming pc monitor is 1080p and the monitor on the streaming pc is a 4k monitor but i have it set vertical and 2k resolution so 1440p, and my streaming pc is a laptop, perhaps my laptop can't handle it? not sure

[balmy matrix]

hi, what do you mean by my usbs are fault?

the 4k capture uses a usb type c to connect to my laptop pc

[gentle ibex]

Is the connection port that you're connecting to 10gb/s bandwidth? the HD60s used way less USB Bandwidth to send the signal across.. Sometimes windows has this thing where the USBs power down due to power saving especially on a Laptop and cause them to lock up and things like capture cards etc freeze because the port has turned off. I had this happen last year. You need to go into your Battery settings and do High performance and go into Advanced and turn off Selective USB Hibernation, this should stop it freezing in OBS.

[balmy matrix]

oooh. I believe so? i mean I have it connected to the thunderbolt usb port on my laptop. I have not touched anything with Selective USB hibernation. I never heard of that but i'll definitely check that is interesting.

[gentle ibex]

if it's Thunderbolt it should be 10gb/s they usually are.

but then again if you're sending a 1080p signal from the gaming pc monitor.. I doubt it would need that much anyway. Does sound like your USB is hibernating

[balmy matrix]

im trying to find the selective usb hibernation..

[balmy matrix]

yea, i had no idea that was even a thing 😮

[gentle ibex]

Try that

[balmy matrix]

oooh got it. it was already set to ultimate performance but you were right, the usb settings it was enabled, i just disabled it both

so what does this mean now? What was it doing before?

[past basin]

4K Capture Utility is not really needed for anything other than updating the card and a handful of settings, like EDID modes, that apps like OBS cannot set. If the card has been freezing though I'd grab a copy and check for updates - there's been a couple firmware updates for 4K X since it launched which can resolve some issues.

[gentle ibex]

If it freezes now we can eliminate the USBs going to sleep on you mid usage. It should just work. But follow what @past basin is also saying. they're more knowledgble than me

[past basin]

Other things you might also want to try are changing refresh rates, disabling VRR things like GSync, disabling HDR, just to see if any of that affects the freezing

[balmy matrix]

i'll definitely get it and get upodates

[balmy matrix]

absolutely

you both have great help thank you ❤️

i'll report back and hope that fixes the issue

[past basin]

Good luck with it!

[gentle ibex]

Wishing you luck!

[balmy matrix]

thanks folks 🙂

ok i installed the 4k utlity but it says device isin use by other software, but i just restarted my pc i don't have anything open

[gentle ibex]

Check your start up programs in task manager. would any of them use a Webcam by default?

You can always try unplugged and replugging it back in while 4K Utility is open

[balmy matrix]

the elgato camera hug is running in the background so is my streamdeck

could that be it?

[gentle ibex]

Camera hub potentially

The 4KX acts like a webcam same as the camlink it could be connected

[balmy matrix]

i closed both but same thing

or should i close the 4k app and reboot it again?

[gentle ibex]

Try rebooting yeah disable those applications in Start up

if not.. i'm passing this to @past basin they might have a better idea

[balmy matrix]

oh wait i can see us typiong on the 4k app i think it works now

oh i think i found the firmware

it says to disconnect all hdmi cables from the device

does it mean just the capture card or my external monitors too that's connected to the laptop?

[past basin]

Just the capture card

[balmy matrix]

ah ok gotcha

[past basin]

It doesn't want the card trying to process video while it's updating is all

[balmy matrix]

makes sense

well i disconneected it and started update and it says update failed and told me to restart it again.. did i do something wrong?

[past basin]

That can happen sometimes, don't owrry about it too much

It'll happen more often if the card is still on the first version in my exerpience

If it happens again reboot the PC before trying again

[balmy matrix]

jeez either the 4k utlity app crashes or freezes or the updates fails what the heck

[past basin]

Try it in a different USB port if you have one

In rare cases I've seen hitting the "Reset defaults" option in settings help too, when a card is being a pain to update

[balmy matrix]

This is what keeps happening

Can't even get past the update firmware

[past basin]

Give it 3-5 minutes at that stage, before trying to go on. It may also help to unplug the USB on the card 30 seconds before trying it next time to discharge the card

If it's still not cooperating try an older version of 4K Capture Utility like 1.7.11 (the firmware is bundled with the app, you might be trying to jump 2 versions there) https://help.elgato.com/hc/en-us/articles/23749168389517-Elgato-4K-Capture-Utility-1-7-11-Release-Notes

It shouldn't generally be this problematic to update the card though

I'm hoping the actual update fixes whatever is going on here

[balmy matrix]

It finally stopped freezing and crashing but it starts updating this happens why tho?

What do they mean by restart device?

How does one restart a capture card?

[past basin]

You unplug it from USB

Restarting the computer wouldn't hurt either

[balmy matrix]

Yep from the thunderbolt port

[past basin]

But unplug the capture card, give it 15-30 seconds to fully reset before you reconnect it for best results

[balmy matrix]

I can restart my PC again and try

[past basin]

The main thing there was resetting the card, by unplugging it for a little bit. But restarting the PC may help

[balmy matrix]

I give up

This thing is useless lol

[past basin]

If the older version didn't work either I'd open a ticket with #official-tech-support - it shouldn't be that hard to update the card, something seems wrong here

[balmy matrix]

yea idk what tho but ok, how would they open any different than what you guys are doing?

[past basin]

I've updated my own twice without having to go through all that 😦 But whether it's the card or the connection in the comptuer is hard to say

[balmy matrix]

yea i feel you

[past basin]

Because the card has a 2 year warranty through an authorized reseller in most areas, so if they can't get it to update, they can start the replacement process.

[balmy matrix]

ooh sweet

i bought this card in May thru the elgato site

[past basin]

Should be no issue with warranty then at least. Official support might take a couple days to get back to you depending on how busy they are, but they also have tools for collecting logs that might tell them right away what's going on with the update or the card itself too.

[balmy matrix]

oh sweet ok i'll get to it then i would imagin they would be reading this so they can know more of the issue?

[past basin]

I actually dodn't know if the support team can check the discord or not, but it wouldn't hurt to send them the discord link to the concersation I would guess

[balmy matrix]

Sweet..thanks for all your help 🙂

[past basin]

No worries, good luck with it.

That said while you're waiting on them I'd check for updated drivers for your motherboard (especially chipset) and maybe updated BIOS as well. If there's a USB problem isntead of a card problem that might help.

[balmy matrix]

How do I check for all that? That's a great idea tho

[past basin]

Depends on the PC or Motherboard, but usually the manufacturer has a support site with all the drivers and downloads for each model

Some also have automatic tools that will check for you

[stiff belfry]

My chatlink pro headset keeps making a weird noise and causing my mic on my headset not to work, the noise that happens when you plug in the headset

How do I fix this?

How do I fix the microphone not working on Charlie k

[jade sky]

Hey, does anyone know if the elgato capture utility has any feature to like bookmark moments in your recording?

[past basin]

If the mic stops working, make sure you've plugged it in the right way. The end with 4 metal parts (generally the shorter wire) should be the end going into the controller. That's the only end that carries the mic. If you plug that end into the PC and the PC end into the controller the controller won't be able to use the mic anymore. This could in some setups also cause noise on the line, depending on if the PC side has a TRRS jack or not.

[stiff belfry]

Everything is plugged in correctly

[past basin]

I don't believe 4K Capture Utility features bookmarking, no.

[stiff belfry]

I’ve tried different headsets and the mic on them doesn’t work either, and the headsets were tested prior and do work

[past basin]

What are you plugging the setup into? PS5? Xbox?

[stiff belfry]

The mic will work when the wire is at a certain angle sometimes but not all the time

[stiff belfry]

Xbox

[past basin]

Just to confirm the mic isn't working on the console, correct? Chat Link will not split the mic, it will not trasnmit the mic to the computer

[stiff belfry]

Correct

[past basin]

That sounds like damage or a defect - I'd reach out to #official-tech-support

[stiff belfry]

I’ve only had it for a couple of months too which is annoying

[past basin]

Assuming the headsets all work fine in the console, the cable may have a partial break in the internal wire

Yeah, that would be frustrating. Fortunately if it was from an authorized seller they've got a 2 year warranty in most regions.

[jade sky]

Hmm, I see. Is there any software that can use the capture card to record but will allow clipping moments or bookmarking specific parts of the recording?

I was going to use Medal, but medal does not support capture cards.

I am working off a dual PC set-up, with the second PC using the capture card to record the main PC.

[stiff belfry]

I bought it as a bundle with the capture card so I’ll try and contact support and try get a replacement chat link

[past basin]

4K Capture can do clipping with the Flashback recording. But it should work with most other capture apps. I believe OBS may have a couple plugins that'll allow some sort of bookmarking (and they have their replay buffer for clipping)

[jade sky]

Got it, okay, thanks, I will look into it.

[past basin]

Yeah - if the wire is only working when held a certain way, that's probably the best option there. Good luck!

[stiff belfry]

Do you know how long amazons warranty is?

Amazon GB, UK

[past basin]

If it was direct from Amazon it's considered an authorized resller. If it came from Amazon Marketplace you'd have to check who sold it to you thorugh Amazon. The difference in that is described here- https://help.elgato.com/hc/en-us/articles/13583981968653-Authorized-Resellers-of-Elgato-on-Amazon

[stiff belfry]

@past basin just an update, it works but sometimes doesn’t work. It just keeps changing, depends where the wire is. If I put the wire to a certain place it’ll work, but then if I put it back to that place it’ll stop working again. So it changes place each time, I can’t keep the wire in one specific place as I have to keep moving it constantly in a way

It’s very odd to explain, but I’ll get in contact with support and try get a replacement

[past basin]

Yeah, I think I get it. It sounds like there's a bad join on the wire - I'm betting this is very near the plug where when you bend it a certain way it works for a bit

Either it got bent too far at one point and pulled apart or, given it's only a few months old, may have had a partial issue since manufacturing that's gotten worse as the cable breaks in.

Good luck with the replacement

[gentle ibex]

So sadly the HD60x Passes through 1440p at 119.998hz instead of a solid 120hz like at 1080p. When sending this over to OBS there is a slight frame interval stutter due to the 002hz difference. It's really noticeable when playing old games capped at 60fps. Dropping to 1080p at 120hz is solid and never stutters. Does anyone know if the 4K X shows 2560x1440 @ 120hz in the display settings when doing passthrough from a Dual PC setup? @balmy matrix I know you said you had a 4K X could I pick your brain on this before I decide to splurge on a new card to get my native resolution back?

[past basin]

It should be passing through whatever it gets from the source