capture-cards

[past basin]

Yeah that should be fine

We'll hook it up later

[brave radish]

oki doki

[past basin]

We just want to make sure the issue here isn't a monitor limit before we start poking too far into why the card is only seeing 60 as an option

[brave radish]

okay screen is plugged

[past basin]

Excellent - check if you can see 1440p 120 as an option now that it's hooked up directly with HDMI

[brave radish]

5120x1440 59,98 hz

[past basin]

what about 2560x1440

[brave radish]

2560x1440 120 hz

with displayport i can achieve 5120x1440 240 hz

[past basin]

Good, we at least know the monitor will take the signal we want to send. Not to poke at it and find out why it's not playing nice through the capture card

Yeah, DP tends to be a faster interface, more bandwidth so it can drive higher modes.

That's why we had to check that it could at least do 120Hz over HDMI instead of DP

[brave radish]

it's driving me crazy been trying to understand since yesterday's night

[past basin]

Yeah, PC captuer gets picky somtimes - it's not nearly as standard with signals as a console

Lets just try forcing NVidia Control Panel to use a custom resolution here since we know the monitor supports 120Hz

before you switch things back go into Nvidia Control Panel and on the resolution list lcik the custom button

[brave radish]

back to this ?

[past basin]

not yet

We're going to get the exact settings you monitor uses in 120 Hz mode first

Bascially go into the Resolution list, hit custom, and we're going to go through and check waht it uses here in the top section

[brave radish]

okay here i am so far

[past basin]

should be a customize button right below the resolutions list

[brave radish]

got it aye

[past basin]

Perfect just go in there and go to create custom resolution and screen shot whatever is up there in case we need it after

We're basically going to hook things back up with the capture card after this and manually tell it to use these setttings you see here

[past basin]

perfect. Now you can close that all out and go back to this setup:
gpu hdmi > capture card (streaming pc)
hdmi out capture card > monitor (hdmi)

[brave radish]

okay going

[past basin]

Then when we're back to that we'll go back in here and set a custom resolution using those settings since we know the monitor support sthem

If the card won't work nice when we're asking it for 120, we'll tell it to use 120 anyway

[brave radish]

done again going to the custom resolutions

[past basin]

Yeah, give that a shot

[brave radish]

guess it worked

[past basin]

Excellent - now as long as you can still see the screen, tiem to check the capture software on the streaming PC

[brave radish]

i just need to figure why that shows up like this

(black bars)

[past basin]

Oh, that's the preview window. I was picturing the wrong spot there.
I'm guessing you previously setup the scene while it was in Ultrawide. If you cluick the capture card in your sources list and hit CTRL-F it should stap it to full size of your canvas

[brave radish]

rofl i deleted it cause i couldn't manage it , added it back and now it goes green screen

[past basin]

Usually indicates bandwidth issues or that the card is already in use. I'd close 4K capture if it's still open and add the source again

If that doesn't work reboot then add it again

[meager viper]

Hi everyone new here. Looking for some help and figured this is the place to come. Been a streamer for nearly 4 years and just ran into an issue with my 4k60 pro and ps5. Is this where I ask questions and get help?

[brave radish]

worked like a charm

[past basin]

Excellent

[brave radish]

good luck there Arcsane just solved my problem he's a boss he'll probably help you out

[past basin]

Yeah, this is the communit help channel for stuff like that

[brave radish]

You're a genius thanks a bunch i just have to work on the color space / range / saturation now to reproduce a good visual

[past basin]

Yeah, if you're working with HDR don't forget to set the format to P010 so you get HDR10 too

Since otherwise OBS just auto tonemaps your HDR to SDR

[meager viper]

Awesome ok soooo... this just started happening. When I connect the ps5 to the capture card input I get horrible flickering. But it's fine when connected directly to a monitor. Hdmi being bad ruled out. Gaming pc connected to the capture card works fine.

Any ideas?

[past basin]

Oh wait, if you're captring HDR in OBS there's an extra step once you have OBS Setp. In 4K Capture Utility hold CTRL and open settings to see hidden options. Go the the device tab and turn off the option that enabled HDR tonemapping when the app closes

Otherwise 4K Pro will auto-convert it all to SDR for OBS and when you set OBS to SDR the contrast will look a messs

[brave radish]

okay control does nothing but i'll use the wheel cog

[past basin]

hold CTRL whlie you open the wheel cog sorry

[brave radish]

yeah it took me to device

[past basin]

You're looking for the second last option there. It's hidden if you don't hold CTRL when you open it

[meager viper]

By the way everything worked fine a few days ago and no setting were changed?

[past basin]

That looks like some sort of timing issue. And it works fine on the monitor? Cold reboot the PC to reset the card, give it 30 seconds fully powered off before you restart it. Disconnect and reconnect both ends of the cable while it's powered down to be safe. That's how I'd start there

[brave radish]

do i need to set up more steps on obs about SDR ? after tone mapping ?

[past basin]

YEah - that converts the HDR to SDR when 4K Capture is closed. So turn that off, then setup OBS For HDR colour spaces and formats

yes, EposVox has some guides on it, give me a sec

https://www.youtube.com/watch?v=2A7beDFV5H0&list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB

[meager viper]

But it works fine when I hook up the gaming pc to the same card?

[brave radish]

is this for me ? 🙂

[past basin]

yes

[brave radish]

thanks for eevrything you've done now i just need for a better elgato card that captures 5120x1440 hdr passtrough 240 hz 😄

without passing by my gaming pc of course 😄

one last question before i attack the guide people without HDR won't notice the difference on their own but those with HDR will ?

[past basin]

Did you change any EDID settings? If it's all on defaults then the best thing is to cold reboot first. You don't want to spend hours working on it to realize it just needed a restart after. Beyond that I'd suggest turning off VRR on the PS5 to test that

[past basin]

Are you streaming or recording? If you're streamign only YouTube currently supports HDR - they will transcode the video when they get it to make an SDR copy too for users that don't have HDR support

[meager viper]

Ok so restarting the pc worked lol

Wtf

[past basin]

Yeah sometimes NVRAM can hold onto setttings if somethign goes wrong - cold reboot (or often even a warm one) can tirgger the settings to clear and reload from scratch

[meager viper]

That one worried me lol. Thank you for the help

[past basin]

No worries - I'd keep an eye out for it, if it keeps happening check for firmware updates and reach out to support at #official-tech-support , but stuff like that is usually a one off issue, unless you have driver or BIOS issues

[brave radish]

streaming purpose

[brave radish]

so i'll just check on your guide now to get best results and thanks for noticing me they include an hdr on and off but only on youtube yet 🙂

[past basin]

No worries good luck with it!

[brave radish]

thanks a lot for the workaround really appreciate all you've done for me , thanks a bunch there god bless you

oh and 2560x1440 240 hz ? is that even imagineable ? 😄 🤣 poor Arcsane i'm not leaving you alone 😄

[past basin]

If you want it with HDR, right now you'd need to run OBS on the gaming PC too (though you wouldn't be doign video encoding so it wouldn't hit it as hard as the streaming PC)

Or you can play at 2560x1440 and capture at 720p240 and keep HDR that way too

Otherise you'd probably have to wait for new cards in a couple years (since we only just got HDMI 2.1 ones in February)

[brave radish]

owwww

yeah my monitor is also only in 2.0

[past basin]

If you were okay with 1440p60 HDR capture from a 1440p240 HDR source, the 4K X card can do that though

[brave radish]

when you say you need obs on the gaming pc does it requires to hold all scenes and so on ?

[past basin]

Nah, just needs a basic one for your games

You're only using it for the Projector mode which lets you show what it's capturing on another screen

[brave radish]

so it wouldn't really hit much my 13900k so

[past basin]

Yeah, it would have some impact but it should be very light

[brave radish]

let me see actually because i thought you had to hold all scenes and heavy animations

[past basin]

Ah, yeah. You only need the game in a basic scene, nothing else

(though if you're workign with HDR don't forget to set things up for HDR in OBS)

[brave radish]

do you actually mind telling me how to step this up with obs so i try it out to see ? cause actually obs is taking 0% so ..

if i can play in 5120x1440 240 hz and show others 2560x1440 why not

[past basin]

To do this setup you need to set the card up lilke it was before:
GPU HDMI > Capture card HDMI IN
GPU DP to monitor.

5120x1440 might be a hiccup since you're dealign with a different aspect ratio there thoguh

Anyhow once the card is setup the toerh way again, just start OBS. Add a Game Capture source, with your game. Right click the source, set Fullscreen projector, and send it to the capture card. That should be about it

Because the card does support some higher refresh rates, you MAY have to use the GPU software to set the refresh rate for the card down (on the gaming PC)

[brave radish]

oh god i'm getting the DP cable back again that i sorted in the garage lol

leave me a minute to put the dp again

okay settoed now i put 5120x1440 240 hz ?

[past basin]

try 2560x1440p first

at 240 on the monitor. probably 120 on the cpature card

[brave radish]

i have to remove the duplicate right ?

[past basin]

Yes, needs to be in extended mode

[brave radish]

2560x1440 120 is okay doesn't show 240

somehow i cannot go above 60hz in 5120x1440

allright i got 5120x1440 240 hz

[past basin]

Sounds good - is it able to take that in on the card?

I wasn't sure the card would take 5120 horizontal

[brave radish]

i got it in extended mode but the card

cannot go to 5120x1440

so i'm trying 2560x1440 240 hz

launching the gale in 2560 to add the game capture now and i'll tell you if this works

might not work my screen is stretched thought i could adapt the ultra wide

2560x1440 is stretched to 5120x1440

[past basin]

Check the scaling options for it in NVidia Control panel

set the display to no scaling here

shoudl stop it from stetching the 2560 signal to 5120

[brave radish]

oh dude that's a genius move

and now what shall we do ?

what about my other obs ?

[past basin]

On the streaming PC or the gaming PC?

Sorry, I'm tabbing in and out of work stuff while I wait on servers to finish buliding something so I've lost track

[brave radish]

so signal is sent to the capture card now ?

and streaming is set up for streams ?

[past basin]

If you've got the OBS on both setup and running and the FullScreen Projector is going it shoud be - only way is to check the streaming PC and make sure you can set it all

[brave radish]

Uf good luck on finding that back

[past basin]

No I meant I lost track of what step you were on here sorry 🙂

[brave radish]

dunno how but the game appears to be on the streaming computer

[past basin]

That's the projector setup then, that's good.
In extended mode your capture card shows up as a second screen to the gaming comptuer now, and OBS is just showing it there - you can actually move the mouse off one side now and you'll see it over there on the other screen (because it's actually on the capture card's virtual display)

So it looks like it's working as expected then?

[brave radish]

i've to set this back up everyday or any time the PC boots it's automaticly set up?

[past basin]

You'll have to setup the projector step

The extended screen shoud stay running

[brave radish]

okay so only right click projector to the gaming screen should be fine

well at long least you saved the day 😄

[past basin]

Send it to the capture card, not hte gaming screen, but yes

[brave radish]

video decoder needs anything or default ?

[brave radish]

anyways i think i have this working operatly because of you so i'm very glad i found someone else like you today ❤️

[past basin]

On the gamign PC leave it at deafault since you're not using the encoder at all. On the streamign PC whatever you normally use should be fine

No worries, glad you were able to get it setup

[brave radish]

yeah such a mess to setup ultrawide but i learnt 5120x1440 isn't possible yet at least need something that can deal with 5120x1440 and i guess it's really uncommon

[past basin]

Yeah, they can be picky - and sometimes even if the capture card plays nice the gaming PC's GPU won't like the double setup, or will need custom EDIDs.

I imagine next gen cards will have better support. 4K X did just get fimrware udpates for some ultrawides, but 5210x1440 wasn't one of them

It might even be possiuble now with some custom settings, but I haven't got an ultrawide on hand to confirm and test myself

[brave radish]

gotta hope 4k pro get it sooner or later 🙂

[balmy patrol]

Hello
I need to understand, capture card 4K 60 pro MK2
I don´t understand the reason for HDMI OUT port?
IN port is connected from GPU to capture card (dual PC setup) main monitor is 165 HZ 5K resolution capture card is limited to 1440P (3440x1440P) I cannot select 5K resolution within 4K capture software, dublicate vs extend functionality I need to understand what to choose all the encoding is done on separate streaming client, if I would connect a 2nd monitor & choose extend & install OBS on my gaming machine to "mirror" from OBS to 2nd monitor & then inport the capture card on OBS on streaming client? I don´t understand
When I only have HDMI connection to IN port & choose dublicate then import capture card?
I am lost here.. basically the main problem is I cannot get my native 5K resolution when I choose dublicate, the capture card is limited... right?

answer from third party vendor, I quote
I understand you are inquiring about a custom EDID for 5120x1440p. I would be more than happy to assist.
I reached out to my Advanced Support Team to see if a Custom EDID can be provided.
They did mention that we could not guarantee a 5120x1440p resolution would work at 165Hz with a Custom EDID.
They also mentioned that the max refresh rate would likely only be 60Hz if it does work
Our newer HDMI 2.1 capture cards such as the 4K Pro and 4K X do support Ultrawide resolutions, but our Development Team is still in the process of verifying which ultrawide resolutions are supported.
At this time, we do not have an estimated time for when we expected the resolutions to be verified.

[brave radish]

if you have time check our conversation between me and Arcsane he helped me do my G9 with 4k pro elgato , on my side i'm gone to bed i've worked on this enough lol 😄

[past basin]

The HDMI out port is for passthough. It works like a splitter so you can connect something to both the capture card and a display at the same time.

5120x1440 is not 5K resolution, it's an Ultrawide Format. 5K is a 16:9 (usually something like 5120 × 2880). But the 4K Capture Utility is only setting your recording settings - outside EDID settings it does not affect the resolution the card can handle.

I don't understand what you're talking about with a separate streaming client through? The streaming client would generally be the streaming PC you have the capture card installed in.

What support is trying to tell you tiere is it might work at 5120x1440 but they cannot promise it as they card hasn't been officially tested for full support of it yet. If you have a request in for a custom EDID those tend to take time as they get handed to another team, iirc.

[balmy patrol]

Check

Yeah exactly I have the capture card installed into streaming client & using duplicate mode via HDMI IN port from GPU to capture card & via 4K software I can only select 1440P

But the problem is I cannot select my native main screen resolution & I don't understand why
See attatchment

[north nest]

I cant hear anything out of 4k utility at all

[tough bluff]

Hello, I have a problem with the HD60x card. I get a USB 3.0 cable error. I did the following: I changed USB ports, cables, nothing helps. I'll add that the LED is flashing red. Can you help me?

[past basin]

Did you make sure the cables you're using are rated for 5 Gbps? That's by far the most common issue people trip up in. Followed by using hubs or adapters that drop the speed

You can use something like USB Tree Veiwer https://www.uwe-sieber.de/usbtreeview_e.html to check the summary for the card too

It'll list three speeds, port, device and connection that'll help you narrow down what's not at the right speed

[tough bluff]

I will check today after work but the cable is not a problem because I changed a few cables and they are 5gb

[brave radish]

heyas, t ried the P010 but looks greyish ( did the pa rt when you turn hdr to sdr tonemapping)

[past basin]

Both the video settings and the capture card settings need to be P010 and using colour space Rec 2100 PQ. If either of those is off, even if the capture card tonemapping is off, OBS will tonemap itself.

I realized the link I gave you earlier for EposVox's guides might have dumped you in his main HDR videos too, not the setup guides - https://www.youtube.com/playlist?list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB this link should have just two videos. One for setting it up for recording one for setting it up for streaming

[teal holly]

i have a hd60 x in a dual pc setup, i play sound through my headphone out and use the stereo mix to also play it through the capture card but for some reason when having hd60 x output selected now it also plays through my monitor speakers which didnt happen before and i can't seem to fix that

[past basin]

Turn off the volume on the monitor - if you're sending the audio out over the HDMI to the capture card, the capture card will pass it through to anything else including monitors

[teal holly]

i no longer have audio options for the monitor because when selecting hd60x it outputs to both the capture card and my monitor

[past basin]

I mean turn off the monitor's volume from it's built in menus, not via software

[brave radish]

yeah had to turn off 2100PQ etc colors were very weird apparently , used those settuings made i look for everyone apprently

that and the saturation was a bit high also apparently

[past basin]

And it was set in both locations?

[teal holly]

i’ll try this when i wake up, not sure if it has a setting for that but i haven’t looked through the menu much, can ping you if it works or if it doesn’t if that’s okay?

[brave radish]

where and where ? again i did that like 9 hours ago

[past basin]

You can but I'm in and out through the day - it could be a while before I get it

[past basin]

In the main settings under Advanced, then again in the capture card settings

If it's not set in both you'll have issues.

[brave radish]

oh yeah but i thought those were for youtube only ?

so yeah maybe i should had not touched these at all

[past basin]

Yeah, it's supported for YouTube only. Otherwise you'd have to set it up to let OBS (or the capture card) do tonemapping to SDR because platforms like Twitch don't support HDR at all yet

Tonemapping 10 bit HDR down to 8 bit SDR can cause colour casts, including saturation shifts though

How off was your display?

[tough bluff]

hi

I have video on the second computer I don't have an audio capture card hd60x I have two computers

[warped ledge]

Do you have sound capture?

[tough bluff]

now it gives me this error

[past basin]

A1? Are you trying to setup Voicemeeter?

[tough bluff]

yes, I set up my headphones, A2 I wanted my capture card and I get this error

[past basin]

So this is on your gaming PC and it's saying A1 isn't available? Did you already try setting up somethign or set windows default audio to the HDMI output?

[tough bluff]

yes it is on my game pc,

[past basin]

First thing I would do is cold reboot - if something previously hooked exclusive control of the capture card as a sound device that will usually release it

If not you may have to either figure out what other app is hooking it or disable the ability for apps to take exclusive control of it

[tough bluff]

I did nothing, it doesn't work

does anyone have an idea because I don't know what to do anymore..

[tough bluff]

I fixed

[past basin]

It fixed? Did you have to disable exclusive mode after?

Sorry, been in and out here this afternoon

[tough bluff]

I had to update Windows and Device Manager, remove a few things and reinstall them

[past basin]

Ah, glad to hear you got it sorted out at least!

[tough bluff]

but I'm still struggling because on streaming pc everything works but pc streaming doesn't capture the sound

[tough bluff]

i just fixed it toooo omg!!

[past basin]

So you're using Voicemeeter to split the audio on the gaming PC right? And you setup A1 and A2 for your headphones and the HDMI output tot he capture card?

ah

Good to hear

[elfin schooner]

why is my capture card doing this?

elgato hd60X

[sterile vector]

Apparently you hurt it's feelings.

[elfin schooner]

[teal holly]

@past basinthat worked, thank you

[past basin]

Glad you got it sorted

[olive sable]

My HD60 X stopped working.
Programs updated. Changed cables
Tried on my laptop also.
Stil nothing 🙈
Looked for support but guess what serial tag died text on the double sided tape .
Any serious opinions ??
Thanks in advanced

[past basin]

When you changed cables did you make sure the reaplcement USB one was rated for at least 5 Gbps? Most are not

[olive sable]

3.1 blue one

[past basin]

Does the card show up in USB Tree Viewer? (https://www.uwe-sieber.de/usbtreeview_e.html)

Also are there any lights on it at all?

[olive sable]

Light yes led is white

[past basin]

White is good - means power but no HDMI signal

[olive sable]

Didnt check on the tree . I just readed that

Nope no signal

[past basin]

\

[olive sable]

When its white it says connected to pc ?

[past basin]

What is actually happening when you're trying to use it and what app do you use it with?

[olive sable]

Black screen in obs with no signal.
When i use the 4K program recorder it says no signal

Tomorrow i.m gone check in the tree if its in there. Then i know if my pc see the card

[past basin]

If it's saying no signal in OBS your connection to the PC is good. That image comes from the card

[olive sable]

So its a hdmi issue

[past basin]

Check the HDMI ports for any signs of dirt or damage, assuming you already swapped the HDMI cable

Yeah

[olive sable]

On my ps5 i used same hdmi direct to screenm both cables work

Then the capture between it and nothing.

Checked 50 times if i did the in and out good lol

[past basin]

Make note of the light colour when it's plugged in - white means no signal, red means incompatible signal. Make sure HDCP didn't turn back on, on your console with a system update

[olive sable]

Aha ok gone check that also tomorrow. Its 2.40 am . Need a sleep first.

Il wil post the answer tomorrow.
Thanksss for now 👍👍👍

[past basin]

Good luck with it

[olive sable]

Thanks

[olive sable]

@past basin i could not sleep of it lol. Laptop on capture card in it. Same cables. Ps5 on. The damn thing turned on the HDCP.
Wasnt me .

Tomorrow pc check..
I can sleep a little 🤪🤣

[ionic hinge]

Hey yall, so Im getting my elgato to capture video and audio for obs perfectly fine, but its not letting me hear it in my headphones, any fix for this?

i have the hd60 s+

[olive sable]

Did you check the audio tab ?

[warped ledge]

Did you monitor and output the audio?

[full trench]

@warped ledge hd60s

i actually just got it to connect now im having an issue with it just stuck on 480p59

Got it to connect now that's the next step to figure out

[ionic hinge]

in obs? yes

[warped ledge]

And what did you set your monitoring device as?

[warped ledge]

Checking something

[warped ledge]

Your card works with game capture hd, not 4k capture utility.

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[ionic hinge]

where do i check that?

[warped ledge]

Main obs settings under audio, and advance.

[ionic hinge]

it is on default

[warped ledge]

Change it to your headphones if you’re streaming or whatever your preference is. Close obs and relaunch

[ionic hinge]

Thank you I will try this!

[craggy relic]

I’ve been trying to record Mario Kart using a HD60 S and I have my game audio set to around 60 but when I try to start the recording it either goes to 59 or 61.

I want it to stay at 60.

Recording from a Windows 10 computer.

[brave radish]

heyas, ya Busy ? Mr Arcsane ?

[warped ledge]

Are you referring to fps, if so this is normal for the switch.

[warped ledge]

If you post the issue, anyone of us can help.

[craggy relic]

I wasn’t referring to the FPS.

I was using game capture hd with my HD60 S and I set the game volume to 60 but it would change whenever I tried to start a recording.

I eventually got fed up and used another setup and started a new LP so problems half solved

[warped ledge]

Nice, so volume recording vs volume playing would change? Odd, but seems like you got things going.

[craggy relic]

Yeah it kept on changing.

I eventually used the 4K Capture Utility in conjunction with OBS and that has been working.

Had some input delay but I got that fixed thanks to a friend

I’ve been streaming a Mario Galaxy Deathless run and I’m almost done

108/120 stars

[brave radish]

yeah i have an hard time to figure how to deal with the color space

on one screen it's either too green or too yellow , or too bright or too dark so i'm trying to figure how to deal with it, cause i had less struggle with hd60s+ than with my 4k pro

[warped ledge]

Are you using HDR?

[brave radish]

oh my gaming screen aye

the same picture twice hold on 😄

huge difference as you see 😄

[olive sable]

@past basin SHOUTOUT FOR YOU
I plugged in to the PC and it works.
Al caused by the PS5 update he turned on the HDCP

Again thanksss millionsss

[brave radish]

forgot to reply to you to update you but answer is just above 🙂

[warped ledge]

But my question is, are you using HDR or not?

If you’re using HDRHDR should be on for both monitors that way the color matches if you’re not using HDR then the color would be identical for both monitors so it looks like maybe the oversaturation is due to HDR tone mapping

[tough bluff]

Can someone help me set up VBan so I can send alerts to my gaming pc?

[brave radish]

on my gaming screen yes it has the HDR feature it's an odyssey G9 but Arcsane was telling me only yuoutube could handle HDR ?

[warped ledge]

Correct. So your pictures are different because one is in hdr and the other isn’t

[brave radish]

yeah but it clearly shows an oversaturation in term of colors no?

so you'd say i'd need to put P010 for color format or i can leave it to default andi need to adjust the saturation ?

[warped ledge]

It’s usually how it goes. However, HDR I would play in it, but never record, as I’d rather use an LUT for color accuracy. Tone mapping isn’t the same for p10 vs the capture card’s colors, and not everyone with HDR has HDR10, some might have 400, or 600. Which tends to look washed out.

[brave radish]

so what should i do ? P010 ? default ?

[warped ledge]

It depends are you trying to record HDR?

[brave radish]

streaming purpose

[warped ledge]

I wouldn’t recommend it yet, as HDR isn’t mainstream yet. If so though, P10, and HLG can be ideal depending on the game in Windows. I find HLG to be a bit better on colors, but ideally I do LUT’s for each game as sometimes there are specifics. It can vary.

[brave radish]

Yeah noticed it's a bit hard to decide i'm trying to have neutral colors that can pass on any game but withe little to no change on saturation

[warped ledge]

yeah, that's challening which is why i moved away from HDR content, and did LUT's based on whatever game I wanted to play.

[dire dock]

Hey guys! I just got a HD 60S+ today and wanted to test it out, what I noticed is that the first seconds when I start OBS Studio with the Capture Card, everything runs smoothly but then it starts to lag, sometimes it works for 10 minutes and then starts to lag again. Does someone know any fix for that? I can send my specs too. The Card is plugged into USB 3.0. I'm trying to capture a XBOX

[brave radish]

gets worse as i'm colorblind which is why i'm trying to get something that can be general 😄

[warped ledge]

I’m not sure there is a setting for colorblind. Safe bet is no HDR.

[tough bluff]

Elgato HD60x : Black screen when minimizing full screen application

any suggestions

[tough bluff]

?

[past basin]

Could use much more info on your setup here - you say you get a black screen when you minimize a full screen app? Is this a dual PC setup and does it autoamtically recover? If so it's because your PC is momentarily changing display modes because you're using fullscreen instead of Windowed Fullscreen/Borderless Windowed. Capture cards tend to take longer to resync than just a monitor because of the way they work so a second or three of black screen when you change display modes like that is pretty much expected

Try borderless windowed - Windows controls the display mode then instead of handing it off to the game so it can skip the sync issue you get from that handoff

[patent fjord]

So went out of my way to pay more money than I'd have liked on not just a capture card but also a chat link cable but still no party chat or my chat coming through the headset or to the stream I've watched maybe 50+ videos all useless what's the fix I'm bored of it now honestly elgato supposed to be a big brand easy to work with but it's just not

[patent fjord]

I think it's one of the servers that doesn't offer actual help alot like lightstream

[tough bluff]

not true many people helped me with my problems

[patent fjord]

Will see if they can help mine but I highly doubt

[tough bluff]

it's a bit of a shame because it's better to play in full screen

[tough bluff]

what's going on with you?

[patent fjord]

So chat link picking up others in party but they sound weird and can't get any sound from my headset even tho that's what the chat link was made for 🤦

[tough bluff]

but what do you use? describe in more detail

[patent fjord]

Ps4 elgato hd60s and a laptop

And obs

[tough bluff]

Is your sound coming through the jack input?

[past basin]

This is community help - a lot of the voluneteers were asleep that early in the morning on a Saturday. I'm jut getting up myself.

[past basin]

If you're playing modern Dx12 based games, that's no longer the case - DX12 games should perform equally as well in either setup. Older games or games stull stuck on DX 11 might have some small perforamance gains in fullscreen though.

[past basin]

Just to confirm you can't hear anything in your headset when it's plugged into the Chat Link?>

Also can you describe how weird the other players sound wher eyou say it is coming though? also does any of the other game audio sound off or just voices?

[patent fjord]

I can hear everything except my own voice in stream and they sound robotic but game sounds fine

[patent fjord]

Even if was usa that would have been midday 😅

[tough bluff]

@past basin it seems so, but in benchmarks there is a difference plus a delay

[past basin]

I'ts currently 9:30 Pacfic time

You'd be about right for Eastern though

[past basin]

How are you mixing your voice back in? Chat Link doesn't split headset mic, it only splits audio coming out from the console to make up for the fact the console mutes the HDMI audio when a headset is attached. You'd need to have an additional mic to mix your own voice back in (with the possible exception of using Xbox mic monitoring, but that's hard to control and doesn't get very loud).

Is it only the voices you're hearing that are robotic or game audio too?

[patent fjord]

Just there voices weird

[past basin]

Sometimes Windows Audio Enhancments can get incorrectly applied to the capture card too - but you'd hear it in both the game audio and the voces (though maybe differently, most common hiccup is noise cancellation warping your environemental sounds)

[past basin]

There shouldn't be unless you'd playing games on older engines (some popular games are still stuck on DX11 like Valorant last I checked)

Unless you've disabled Windows gaming optimizations

[past basin]

Try disabling Windows Audio Enhancements on the capture card to make sure that's not interfering. You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Windows Audio Enhancements are the bane of my existence lately

[past basin]

In either case if you're going with fullscreen you're going to get that momentary blackout. It might perform faster if you hook your monitor ot the HDMI out port on the card instead of a cloned setup where both monitor and capture card are on the same GPU, but you're still liable to see some of it

You can also try to match the settings, resolution, refresh rate, HDR etc with your Windows Display Settings, as close as you can and on some games it might switch faster

[warped ledge]

Same

[warped ledge]

Your voice wont carry over from chatlink, you’d need an addition mic for your pc for your stream to hear you.

[warped ledge]

I’m cst so yeah, and recovering from sickness, so I’m getting up late.

[keen harness]

Hello everyone.
I have an Elgato HD60 but its audio doesn't show up as a microphone so I cannot capture sound manually.
Any advice on what I could try?

[past basin]

It should show up as an audio device but not specifically a mic. Does it show up at all in the Windows Sound Settings (it may just be disabled in there). Press windows key + R, type mmsys.cpl and press ok. Look for Game Capture HD60 on the recording tab

[buoyant bane]

Heya, I just got the Elgato Neo capture card and for some reason my iPad looks like this when connecting it to OBS

Its really dark and it gets worse if i open anything like the 4k capture utility

[warped ledge]

so you're getting black bars?

[buoyant bane]

Sometimes the iPad disconnects like every 10 mins?

It’s an iPad Pro with M1

[humble oriole]

good evening I got the elgato hd60x and I've connected all the right cords but for some reason its just blinking red I've tried all the usb ports on my pc and it still does the same thing

[warped ledge]

are you connected to a usb 3.0?

[warped ledge]

HDCP is off right?

[humble oriole]

yes i turned it off before setting it up

[simple sapphire]

ive got an hd60s and ive connected it correctly and my monitor keeps flashing black and the hdmi cables are good enough for it because i had this same issue with bad hdmi cables and the new ones did fix it for a few months and now its happening again?

[buoyant bane]

Yes

[warped ledge]

Try a different usb port

[warped ledge]

Are you using official cables?

[humble oriole]

I’ve tried all my usb ports it’s still blinking red

[warped ledge]

Let’s unplug it for 1 min

[buoyant bane]

I was gonna use the usbc cable it came with but was too short

[warped ledge]

So you’re using another cable? Does it meet the specs of the official?

[buoyant bane]

Yeah it’s an anker braided usbc to usb cable and for the HDMI I’m using a switch HDMI cable and got it connected to my apple adapter

[humble oriole]

Its still doing the same thing

[tough bluff]

what method is best cloning the image or using obs on a gaming pc? i tried to use sending the image from the gaming pc to the capture card but the image would be ugly

[keen harness]

it doesn't show up there, a friend of mine has a HD60S and it shows up for him

[brave radish]

Hello there, yesterday i tried to put my elgato 4k pro in 1440p but the signal was somehow weird, it was dividing my screen in four ?

example there

[past basin]

It's likely stuck partly installed then. Uninstall it from the camera section of Device Manager then physically disconnect and reconnect it.

[past basin]

9 out of 10 times this is a VRR/g-sync/freesync issue. I'd suggest turning it off on your source to test

[past basin]

What speed is it is the important part. Anker makes both USB 2.0 and 3.x braided cables with USB-C connectors. You need a cable that is at least 5Gbps otherwise you can get all sorts of connection issues if it'll connect at all. If you've got the 5 Gbps or faster one it should be fine

[past basin]

Define ugly. There's lot of issues that can come up but troubleshooting them needs specifics.

[warped ledge]

Are you using official cables?

[warped ledge]

Thanks, I went to bed early. Still getting better.

[past basin]

Yeah, I figured when I saw the multihour gap. Just getting up myself. Hope you're feeling better

[warped ledge]

Thanks! I feel like today is gonna be a good day!!!

[humble oriole]

yes straight out the box

[keen harness]

well it doesn't show up in the camera section of my device manager

[warped ledge]

Are you connected to a usb 3.0?

[keen harness]

@past basin it shows up as an audio controller though

[past basin]

If it shows up there it should show up in the Windows Sound Settings under recording devices

Right click in there and make sure it's set to show disabled devices

[keen harness]

it's not there as a recording device

only my vr headset

[past basin]

And you set the thing to show disabled and diconnected device like above right? (you can click any device to do that, not just the one you're looking for)

If Windows thinks it's a sound device in Device Manager it should show up here, unless it's hidden for being disabled or disconnected

[keen harness]

Yes but it's not there

not disabled or a disconnected device

it doesn't exist in that list

[past basin]

Do you have any other sound issues, and have you already tried a cold reboot of the PC? Does this still happen if you move it to a different port. The fact Windows says its a sound device and then doesn't list it as a sound device might also indicate your Windows install isn't working correctly

[keen harness]

I tried that and tried a different port, yes.

[past basin]

Then all I can suggest is removing it from everywhere in Device Manager, make sure you have the latest drivers installed from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers then reboot the PC to it forces the device to reinstall from scratch

[keen harness]

I did that as well already

you sure my capture card can do that?

iirc it's just a HD60 from 2014?

[past basin]

Yes even the old Game Capture HD can capture audio

Which is the one that came before that

You mentioned a friend had one? Does your card work as expected on their setup?

[keen harness]

It's just a friend over discord.

[past basin]

Thing is the fact it shows up as a sound device in Device Manager but not Sound Properties under the recording section implies there's a Windows problem. You have another PC you can use or borrow nearby to test it?

With disabled and disconnected settings enabled in sound properties even devices with issue shoud be showin gup in the list

If you're not seeing Game Capture HD60 there, there's likely a Windows Sound System issue at this point

If it showed up in Camera and not sound controllers it'd be something else -but it correctly sees it as a sound device

Only other thing I can suggest trying beyond troubleshooting Windows is making sure you're using a USB 2.0 cable for it -but if you weren't you shouldn't get video

[keen harness]

I do get video and audio via obs and the game capture hd software

I am using win11

@past basin See, via the software I do get audio and video

[brave radish]

removed vrr but yeah i have a& gsync screen

[tough ginkgo]

Can someone tell me please if any of the newer capture cards (internal) support 21:9 aspect ratio

[warped ledge]

hope this helps https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

[steel tinsel]

Hello! I have the HD60 X and i was wondering if i can record something and it can be saved on the capture card?

[tough ginkgo]

Okay, seems this is a promising reason to upgrade my 4k60 Pro

[warped ledge]

The 4K X also has Ultrawide

[warped ledge]

No, it saves to your pc/mac/ipad pro depending on your setup

[tough ginkgo]

Ohhh nice! I like internal Cards so the 4kPro will be awesome!

[balmy patrol]

Does distroav work with elgato capture cards?

[past basin]

I didn't realize they'd renamed OBS-NDI. But that'll be up to you OBS - you'd add the capture card to OBS then send it over DistroAV generally, so anything that works with OBS should be fine

[tough ginkgo]

I must be dumb lol. I got the 4k pro and now my game capture look blurry.

[warped ledge]

Did you configure obs? And install the drivers?

https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[tough ginkgo]

Yeah, I did all that. Ultra wide is such a headache lol. I understand how it can be hard to stream it given the aspect ratio. But man I didn’t think it would be this much of a headache. 🤕

[fleet frigate]

Hi everyone, so I’m attempting to get my HD60 S to connect two pcs. One is game one is stream. The video and everything is working fine with the capture card but I’m not getting any audio in any software on my stream pc.

[whole kestrel]

can someone help me with this

everything should be set up right

[dire dock]

Well.. it's not in an usb 3.0 port

[past basin]

How are you setting up the audio on your gaming PC? That's what trips up most people. For you to get the audio to the streaming PC you need to send the audio to the HDMI out generally. But if you' listen at the Gaming PC you likely already have it set to something else. That generally meends you need Software like Elgato Sound Capture (part of the Game Capture HD installer), Wave Link (requires a USB Wave Device or Stream Deck+ on the PC you're using it), or third party app like Voicemeeter installed on the gamin PC to split the audio to go to two places at once

[past basin]

Try running USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html to see what part of your setup isn't running at USB 3.0 mode. It'll list three speeds, Device (will always be SuperSpeed), Port and connection. They should all be SuperSpeed or faster (or in the case of the port it might list a companion port doing SuperSpeed too which is fine). If the port doesn't mention SuperSpeed at all, odds are you're not in a USB 3.0 Port, or you have BIOS or driver issues with your motherboard.

Most common though is the connection - usually means you're not using a USB 3.0 / 5 Gbps or faster cable (most common issue we see with older cards like HD60 S where people have mixed up the original cable since most cables are only 2.0 speed), or you're passing the connection through a hub or adapter of some kind that is dropping the speed of the connection down.

[whole kestrel]

i see why your mod of the month

W once i get home i will test it

[brave radish]

hellos, any clues why my signal is blinking off sometimes ? 🙂

[fleet frigate]

Rn I have voice meter sending audio to the capture card and my headset.

[hollow socket]

is there any fix for the 4k utilty capture delaYED sound
on my hd60s on the game capture software there wasnt delay

now hd60x and 4k utility is delayed sound

any help?

[hollow socket]

i didnt had the problem with the old game caputure software

only with the 4k ...

[main wyvern]

Already put in a support ticket and replied with some requested information but also wanted to post here. Having an issue with the 4K Pro where the passthrough output aways shows up as YCC 4:2:0 12bit on the display (AW32 and LG C2) regardless of what the actual input is. RGB 8/10/12, all shows up incorrectly when running through the 4K Pro. Don't have this issue on the avermedia LGU 2.1 or directly connecting the display to the source. Could the 4k pro be really transcoding everything to YCC 420 for passthrough?

[warped ledge]

What about in obs?

[hollow socket]

Dont use Streaming Software

[past basin]

OBS doesn't have to be used to stream.

I suspect Vic wants to know how the audio is workign outside of Elgato apps

[green glade]

Set up my HD60X yesterday. Getting stuttering audio. I did the firmware update with the card that didnt fix it. I have a 20GB usb 3.0 to usb C. HDMI cords are good. Computer and card performance are low when running (under 25%) for a few minutes yesterday it did run smooth for a bit then back to the same stuff inexplicably. Any advice? Havent even added it into OBS yet cause i cant get it to run right in elgato window. New app has been downloaded and updated too.

[past basin]

Test it in OBS - specifically add the card, mute it and add it again as an Audio Input Capture which bypasses DirectShow.

[green glade]

you think itll run smoother when added in? Hadnt attempted that yet

[past basin]

If that doesn't help try disabling Windows Audio Enchancements as they can sometimes interfere with the card's audio

You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

[past basin]

It can , but if nothing else it can reveal some other issues that can crop up, if that method of adding it doesn't work either

[green glade]

Thank you so much for this help. Ill try! Im tech dumb with computers. Having a smart phone made me stop using em for years lol. TY TY

[past basin]

It happens. If you don't use it you lose it, and all that. Good luck!

[hollow socket]

@warped ledge i just use 4kutility for sounds on pc

[past basin]

That doesn't answer the question - what happens if you try it with something else. Knowing that helps determine if it's an issue with the specific app or not

[unique pond]

hey! I am looking at capture cards for my Xbox Series X to my PC. I just upgraded to a 1440p monitor. I've read mixed things online about the passthrough on a HD60S Plus, can this capture card passthrough 1440p and then capture in 1080? If not which card would I need to passthrough 1440p?

[warped ledge]

You could do the same with OBS and might fix the issue. Haven’t had 4K Capture Utility desync like that, but not the first time I’m told this. OBS might be your workaround

[past basin]

Officially no, HD60 S+ has no support for 1440p (even though it has limited 4K support 1440p wasn't common back then and doesn't have an actual broadcast standard so older cards had limited to no support for it). HD60 X which replaced it can do that though (as can 4K X, and the internal cards 4K Pro and 4K60 Pro Mk2).

[unique pond]

alright thank you

[main wyvern]

looks like the 4k pro passthrough just doesnt support 40gbps, 444 10bit always falls back to 420

[shadow turtle]

Good morning can anyone here help how to set up my elgato 4k x so I can stream on YouTube all I got was a black screen I was doing it on Xbox

[past basin]

What app are you trying to use, what sort of computer are you using? What resolution and refresh rate are the Xbox set to, and is there a monitor in the HDMI Out jack o the card?

[hollow socket]

but how can i get the sound from obs

[warped ledge]

I have a video that can help with the setup. It’s also in #community-resources

(2024 March) Elgato 4K X & 4K Pro Capture Cards
https://youtu.be/MTdkWeFroiw

[hollow socket]

i got the HD60X

not the 4k

[past basin]

They set up the same

4K X is the newer version of HD60 X, and the setup process is basically identical

[hollow socket]

got it

it fixed it i guess

need to test it further

[warped ledge]

Thanks. I’m at work, so I missed this!

[past basin]

Same, in and out though the day.

[real arch]

Chat Link Pro isn't working on OBS

it doesn't show up as an option

it's just these

[past basin]

It woudln't - it's just a passive specialty aux cable. If you plugged it into your HD60 X then use 4K Capture Utility to set your HD60 X to Analog audio mode under settings in the deivce section

(If you're on a mac use Capture Device Utility instead)

Option gets set on the card itself so you can use it in OBS after that

[real arch]

is 4K Captue Utility a seperate application to obs?

[past basin]

Yes

https://www.elgato.com/downloads

[real arch]

ok imma download it now

[real arch]

thank you so much

[past basin]

No worries, glad you got it sorted

[warped ledge]

I try but I work in data& analytics and time is the thing I work with. so I can’t look away too long

Think of me like “Big Brother” but we have a team that’s on us as well.

[past basin]

Yeah, I work in software/devops so I mostly check in through the work hours while I'm waiting on deploys and builds 🙂

[warped ledge]

I think you have more flexibility than I do

[past basin]

Probably - but the flexibility is very prone to moving around

eg, if a build breaks, no one will hear from me til it's fixed

[warped ledge]

Same we’re a lot of moving pieces!

[past basin]

which depending on what broke could be a long time

[calm valley]

I have an hd60x and need to use it to screen grab images and video of a laptop setup for work. I am capturing an M2 MBA to an M2 MBP. usb-c to hdmi from MBA to card and then the usb cable from card to MBP. I get an error that states "invalid output resolution". I am hoping this can be fixed somehow. The MBA is not setup, I can get it to work on my old hd60s to a windows machine but that will not work for me all the time. Anything I can do?

[past basin]

How are you connecting it to the MBP? Usual issue when you see that error is you're passing it through a USB 2.0 cable, hub or adapter to fit the MBP USB-C ports

[calm valley]

I am using the cable provided with the card

[past basin]

The card has a USB-C to USB-A cable though - how are you connecting to the USB-C ports on the MBP?

[calm valley]

I do not have a hub but a A to C converter

it is like an inch long

[past basin]

Is the converter rated for at least 5 Gbps?

[calm valley]

does not say on it since it is so small, it came with some samsung phones from my last job

[past basin]

If not replace it or swap the whole cable for a 5 Gbps or faster USB-C to USB-C

Yeah most phone ones are meant mostly for charging and get limited to USB 2.0 speeds

[calm valley]

are Macbook charging cables fast enough?

[past basin]

uh . . I don't actually know. If they're Thunderbolt rated they should be

[calm valley]

lets hope

[past basin]

I don't know what the spec is on the one that comes with the MBP, but I do normally suggest avoiding "charging" cables because they usually favour wattage over speed (and one that does both is more expensive). But it's worth trying if you already have them there

[calm valley]

yeah, same error, I need to see if I have a cable or just buy one

[past basin]

Look for ones that list "SuperSpeed", SS, USB 3.0/3.1/3.2 or 5 Gbps or faster if you can find any there with labels (or have to buy one)

Thunderbolt 3 and 4 cables will also work since they're cross compatible but are overkill

[shadow turtle]

Im using a hp laptop and im using obs

[neat pond]

Hey folks! OBS Discord server brought me here since the audio from my capture card isn't working and I've tried a lotta things. I'm happy to send screenshots or logs

I also tried changing the HD60 S to "Monitor and Output," and that has worked in the past, but it's not currently working 😦

[past basin]

What are you trying to capture here? Console or PC? And how is the audio connected to the HD60 S, just HDMI or also with a Chat Link?

[neat pond]

I'm looking to capture the audio and video from the Nintendo Switch.

I'm unfamiliar with Chat Link, so my guess is that the audio is only connected to the HD60 S through the HDMI.

[warped ledge]

Under settings under audio under advanced, what is your monitoring device?

[neat pond]

Looks like it's Speakers (Realtek(R) Audio). I might try switching that right now to Default.

[neat pond]

Still nothing :\

[warped ledge]

I can help via VC

[neat pond]

That works!

[thorny wave]

Has anyone experienced this ? Red lights and black screen

But the display shows up my second monitor

[warped ledge]

never seen that

what card?

[thorny wave]

HD60s +

[warped ledge]

are you using official elgato cables?

[thorny wave]

Yes

[warped ledge]

are you connected to a usb 3.0 port?

[past basin]

What resolution? That usually indicates you're using settings the monitor supports but not the card - sometimes you just need to adjust the EDID

It'll happen on HD60 S+ if you're trying to use 1440p for example

[thorny wave]

1080p 60 frames and I tried messing with every setting in elgato and still nothing

This recently started happening to me , it used to work perfectly fine before

[thorny wave]

Fixed . I put it on 1440p and it worked 😭 thank you

[past basin]

Glad to hear it

I take it you changed the EDID to get that working?

[steel tinsel]

Hello! can i record on OBS and save the record on my capture card?

[warped ledge]

the only capture card that saves anything on the card is actually an sd card vis 4K S+ and that is a legacy product. the card can save things to your pc.

via routing the area you want it stored at.

ex:

[steel tinsel]

Ohhh okay, and if i save it to my pc can i connect the card to my pc and put it manual to the card or no

[warped ledge]

there is no way to save it to the card.

[mint canopy]

I got to enable 1440p 120hz on my ps5 using HD60X and obs finally recognized it, however while playing it shows that 120hz is enabled but it does not actually play as smoothly as 120hz. I made sure that I selected "Highest fps" option for the video capture properties but idk if that helps (the game is MWIII) also used the cable that came with the box, and the ps5's cable too

[past basin]

What app are you using, and to clarify are you playing in 120 on a monitor in the passthrough (HDMI Out) port or trying to play on the preview video for the capture?

[mint canopy]

Passthrough, and I am using obs

Does full screen projector count as passthrough?

I don't have much experience with such software as of now

[past basin]

OBS Projector does not count as passthrough no. Passthrough is a hardware process and uses the HDMI OUT port on the card to connect to another montior bypassing all the video transcoding that has to hapen to convert the HDMI signal into something the computer can use

If you're trying to watch through OBS make sure both the card and the OBS video settings are set for 120

[mint canopy]

They both are but I suppose I can't see the 120fps in full screen projector then

[past basin]

I'm honestly not sure - I thought the OBS projector could do 120fps, but that'll also partly depend on the system

[warped ledge]

are they doing something like this?

[mint canopy]

Yes

[warped ledge]

i'm not sure if the projector mode only does 60 fps

it might

[cloud gyro]

Hello, I bought the 4K X capture box a little while ago but I can't connect it. It tells me that I didn't connect it to a USB 3.0 cable but I connected it to the same usb port of my old capture box which was HD60 S. I've taken some photos if anyone can help me. Maybe an adapter that's not USB 3.0 ?

[past basin]

Do you still have the HD60 S? Try swapping the cable and use the one from the HD60 S instead of using that adapter in case it's causing an issue (that'll get you a 5 Gbps connection which gets you most of the 4K X modes, you can sort out a 10 Gbps connection once you confirm if that's the issue)

Also make sure you updated 4K Capture Utility - if you're using a version from before Feb 2024 when 4K X launched you'll get errors

[gleaming garnet]

When using a capture card to capture a camera for a webcam the hdmi from camera goes into the in for the capture card where does the out go

Back to monitor?

[wild parrot]

Anyone know if HDR needs to be turned off while streaming from Xbox Series S to 4K X, like what you need to do with the PS5?

[past basin]

The HDMI out is optional, in case you did want to watch it on another monitor, yes.

[past basin]

Do you mean HDCP? That's what has to be turned off on the PS5. If so, then no. Xbox only turns it on when you run things like Netflix that need it, so you don't need to normally turn it off.

HDR colour should be fine to leave on with either console in most cases.

[wild parrot]

Yep, I totally meant HDCP and now I’ve confused myself

[gleaming garnet]

But it's a dual pc setup for the webcam so how would it get to be on main pc since capture cards on second pc

[wild parrot]

And thank you 😊

[past basin]

No worries, good luck with it

[past basin]

I'm not sure what you mean here - typically your camera would go connected only to the PC that does the streaming to overlay your video into the scene, it shouldn't need to be on both PCs

Is there a reason you'd need it on the gaming PC instead of the streaming PC? (I'm assuming your streaming PC is the one with the capture card)

[gleaming garnet]

Oh I'm fumb

Dumb

Does webcames at 4k 30 look stutery

Stuttery

[past basin]

Generally no, but it can depend on who's watching and what the content is. It's more than enough for somthing like watching someone talk, though you probably wouldn't want to record high action sports with it

[gleaming garnet]

Now all we need is a better elgato internal capture card

[past basin]

Oh? Are you running into issues with yours?

[gleaming garnet]

No, it's just the new 4k60 pro is worse in p much very aspect to 4k x

[past basin]

It offers higher passthrough rates, and more flexibility for odd aspect rations - but if you're looking for 4K Capture, then yes 4K X's ability to use MJPEG compression to allow higher refresh rates is a notable benefit. (and most people don't need 8K passthrough yet)

4K Pro pro also offers HDR capture on all resolutions.

So they both have tradeoffs

[gleaming garnet]

The issue I only have tbh is the 4k pro can't pass through anything higher then 4k60 and capture it in hdr so if I wanna game at 4k144 or 240 I can't capture 4k60 hdr or even 1440p60hdr

[past basin]

You should still be able to capture in HDR, but yes you would have to step down the capture resolution past that

[gleaming garnet]

Wouldnt I need to play at max 4k60 to even capture 4k60

[past basin]

You'd have to play at 4K60 - above 60 Hz, 4K Pro can't capture in 4K. (Unless you're on 8K60) They have a chart for the modes here: https://e.lga.to/4K_Pro_Resolutions

But yeah, once you get some settings high enough it has to drop resolution and looks like it only drops down to modes that can be divided into whole integer factors

So likely a processing cap on the chipset they're using there

4K X meanwhile has more limited selctions of modes it can actually capture HDR in, rather than passing thorugh HDR and capturing SDR (https://e.lga.to/4K_X_Resolutions)

Personally I don't stream or record in SDR (since only YouTube supports HDR streaming anyway) so I tend to prefer the 4K X myself too

[main wyvern]

i posted a bit up above, but there is something wrong with the 4k Pro passthrough anyways. But yea if you are playing in 4k120 then you can only capture in 1080p120 and not 4k60

Fairly sure the passthrough on the 4KPro is also limited to 32gbps. You absolutely cannot passthrough 4k/120/444/10bit, it always falls back to 420

[past basin]

Hm, that's not in the documentation on the site, but it's possible there's an undocumented limit there. I do know it's limited to HDR10 and not some of the other deep HDR stuff

So I wouldn't be surprised if there are some other limits in place

That's a question I'd ask #official-tech-support though

[main wyvern]

yea its not listed anywhere, i have a ticket open with them already

it seems to be the case though

it can capture those at least though, not using the passthrough and using a splitter instead solves the issue

[gleaming garnet]

Wait could u split it to only use it for capture and get full frame rate on monitor and still capture 4k60 hdr

Or is that a very bad idea

[main wyvern]

no

[gleaming garnet]

Wut dis mean

[main wyvern]

for 444 chroma and 10bit color

it wont pass those through

[gleaming garnet]

Ahhhh

[main wyvern]

so the input must be 40gbps and the output is 32gbps, somehow

[past basin]

The passthrough generally does that anyway for the formats it supports

But a splitter sends the same signal to both sides, so if the card won't take it in passthrought he splitter can't use it either

[gleaming garnet]

I guess I can just use 4k x for now was gonna use the other brands to record 1440p hdr and pasthrough 4k144 and use elgatos 4k pro for cam webcam

[main wyvern]

i wonder if the 4kx has the same passthrough limitations

[gleaming garnet]

Maybe we will see a much better hdmi 2.1 internal card since 2.1 can do far more especially using the pcie lanes

[past basin]

If it's the other brand I'm thinkgin of double check their matrix too as their cards tend to have similar limits

Their internal might work differently

[gleaming garnet]

I checked it can't record 4k60 like 4k pro in hdr but it can pass-through and record same as usb c 4k x

[main wyvern]

the avermedia card is identical to the external one, they literally just slapped it on a pcb with a usb controller

[gleaming garnet]

So I mise will use 4k x so I don't need dual pc setup

If elgato makes a better hdmi 2.1 internal card (which is very much possible with what's avaliable rn) I'll use dual pc also why not make it pcie 3 x4 lol

[main wyvern]

they all kind of suck tbh

[gleaming garnet]

Blackmagic

[main wyvern]

either limited by 10gbps usb or limited by the scaling technology

[gleaming garnet]

Well hopefully elgato can make a 4k pro mk.2 that's far superior

As it's possible with tech as is with hdmi 2.1 and pcie 2 x 4 could even switch to 3 x 4 as at this point moat peoples mobos at oldest should have atleast 2 pcie 3 slots

Outta curiosity do people record gaming videos in hdr usually or is it smarter to just use sdr for those

[main wyvern]

the blackmagic card does all the things but super expensive, and i dont have an 8x slot to spare

[warped ledge]

SDR because not all HDR is the same.

[gleaming garnet]

I might end up dual setup ping with one

Why tense vic 😦

Is it possible to have streams etc auto upload to a Nas using obs

[coarse rune]

Is there a limitation that keeps us from using 2 4k signals into the Cam Link Pro? Whenever I try to have two 4k signals, one gets all choppy and cuts in and out.

[warped ledge]

I'm good. not tense lol I'm just up to shenanigans

[proper rapids]

my HD60 X is not working, i have a 1080p240hz image and iwant to recond it to 1080p 60fps, it doesnt want to show up on 4k capture, and neither on obs. Ive set it up properly, ive set up the EDID mode to display and i honestly have 0 clue on why it aint working. But for some reason if i put my monitor to 60hz it works. So what could it be? Thanks!

[past basin]

What are you trying to capture? Also make sure HDR is off - the card can't run 1080p240 with HDR on at the same time

[proper rapids]

my apologies, literally every other hz works except 240hz

[proper rapids]

my gaming pc, to my streaming pc, and yes hdr is off :)

[past basin]

Make sure the card is installed in a PCIe slot that is actually both wired for x4 lanes, and isn't splitting part of your lanes off for an additional NVMe drive or something

[past basin]

Do you have a monitor in the HDMI out port, and if so, does it use DSC (Display Stream Compresion) at 240Hz? That's a feature that turns on with some monitors at high resolutions or refresh rates, but can cause it to stop working with the capture card

[proper rapids]

uhh

yes i have a monitor connected to it

but i dont really know if it does do DSC

all i know is that it worked before and then i disconnected the capture card to use it for a school project and when i plugged it back in, it doesnt work anymore

so im guessing it does have DSC

[past basin]

huh

if it worked before, I would expect it to work again

If it has more than one HDMI port make sure you'ore using the same one you were before

Does the card work at 1080p240 if you remove the monitor and just have the card connected?

[proper rapids]

yes it does

[proper rapids]

it works now without the monitor connected

and its runng at 240hz

[past basin]

Hm. That does make me think of DSC but if it worked before that's less likely.

Try hooking it back up, if it cuts out again go to the 4K Capture Utility and try setting the EDID input mode to "internal" in the settings under device

[proper rapids]

i mean yeah it works

but i heard that setting that is bad no?

like havini in internalinstead of display is bad

[past basin]

No, it just changes where the setup gets it's display settings

Default is merged, it pulls the mode list from the monitor and the capture card. DIsplay uses the monitor's modes only and if there isn't enough overlap you can wind up with a working screen and no cpature. Internal is the other way - uses the card's list (or if you set the bottom option an specific EDID), without checking the monitor's one - if there's not enough overlap it can result in the card working and hte monitor not. In your case the merged mode islikely having trouble at 240 hz

If internal is working for both it'll be fine

Display does tend to fix more issues than internal, but it depends on what part of the setup is causing the issue - somtimes Internal will be the better option

[proper rapids]

oh but

it causes so many issues with fullscreen and games

[past basin]

On your specific setup?

If so then, it's not working and isn't an effective solution here

Try setting it back to merged

[supple mural]

Good, does anyone know how to solve an error that says when you open the application and the screen says “No signal”? I've tried to connect the HD40X capture in more than one usb port, but it still doesn't let me and it shows that error. I have also verified that the console was turned on, but nothing.

[warped ledge]

is 3.0?

[digital rivet]

Hello I have the hd60x connected to my ps5 but whenever I try to play a game the screen splits and glitches anyone know why?

[warped ledge]

are you using vrr?

[digital rivet]

I don’t even know what that is so I’d say no

Where would I check/change?

[warped ledge]

check your edid in the software

[digital rivet]

The software of the p5 or downloadable elgato software

[coarse rune]

I have an NVMe drive. Is that the problem?

[warped ledge]

elgato

[digital rivet]

Alright I’ll have to check later but should it be on or off

[warped ledge]

well it's to see if you have it setup correctly.

[digital rivet]

Oh ok thank you very much do yu have a link or something that I could use to double check everything as I’m not by my pc atm

[warped ledge]

it's via the elgato downloads

[digital rivet]

Alright thank you for the help your a life saver 🙏🏾🙏🏾

[gleaming garnet]

How so?

Tho I guess most people don't have hdr devices or monitors or watch in hdr so they

[warped ledge]

HDR, some are 400, 600, but True HDR is actually HDR10.

Not all is equal.

[untold nacelle]

Probably not the place for this, but i cant find an answer anywhere else. But im streaming on my xbox with OBS and the capture card, and i cant hear my teammates voice in game or on discord. Idk what to do

[fickle dragon]

HDR400/HDR600/etc are VESA certifications for displays for how good a display is at producing an HDR experience. Though it's specifically "DisplayHDR"

HDR10 is the video standard/format that is sent to a TV or monitor. I.E. PS5 outputs a 4K60 HDMI signal with HDR10 to a TV rated for DisplayHDR 1000.

[warped ledge]

Thanks, I wasn’t trying to be technical, but this is 100% accurate.

[supple mural]

hi, I'm trying to play FC24 on PS5 using the hd60x capture card, but I notice that it takes a while to respond after hitting the buttons, do you know how I can fix it?

[wooden geode]

Hi I’m really hoping someone can help me out, I’m having all sorts of audio problems with the 4K X - as soon as I boot OBS or Streamlabs up I get distortion, crackling and pops on discord, my music input does the same! I’ve narrowed it down and it only happens when the capture card is in use. Any help would be great as it’s driving me insane

[warped ledge]

What are your pc specs?

[warped ledge]

Let’s try a different usb 3.0 port.

[wooden geode]

Hi Vic, I’ve tried different ports, I do think I’ve sorted. In more sound options in windows elgato 4k x I changed the sample rate in advanced from 16 bit to 24bit 4800hz

It does seem to have stopped the issue.

I haven’t gone live yet so my next stream will tell me if it has worked

[supple mural]

I solved the problem already, thanks

[digital willow]

I am planning on upgrading my laptop that I use to stream. It's just old but gets the job done. I've been looking into purchasing an iPad instead. I already use the Elgato hd60x. I would love to do a duel stream on YouTube horizontal and vertical. Also would like to record while live. Is the iPad powerful enough and able to do this? Thanks so much!

[warped ledge]

I'm unaware of a compatibility mode at this time. but that's a great #feature-request for the app via iOS.

[gleaming garnet]

Is there a point to capturing a webcam in hdr

Vs sdr

Cus 4k x could record it in 4k 60 sdr but not hdr (the camera)

[warped ledge]

preferance really.

[gleaming garnet]

Do u know if streams can auto save to nas when ended same for videos

From obs

[warped ledge]

That I'm not sure about, but I do know you can route where you want your Recordings saved, I'd think you'd might want to export your VODs to a backup, unless you're streaming and recording at the same time if your GPU can handle that. I would suggest a Dual PC setup if you're PC gaming as a single GPU might not be able to handle all that.

[gleaming garnet]

That's my plan I just wanna have it auto export to nas so I don't need much storage on second pc

[warped ledge]

do you have a dual build?

[gleaming garnet]

Making one soonish once my legs healed n I can work again lol

I wonder wo my main setups monitor layouts gonna be one 32 in middle both sides will have a 27 inch vertical monitor and to form square a 38 inch monitor would adding another 38 above it for streaming pc be too much

[warped ledge]

well maybe... it depends. I think somone had to change things recently to get their ultrawide to work. They had 3 or 4 monitors.

[gleaming garnet]

Well the gpu only gonna be for main monitors lol that one would be using 8700gs graphics

It's be like 6 feet up (not counting the monitor itself) so prob nah

[paper salmon]

Hello. I am having multiple problems with my Elgato 4K60 external capture card. I am trying to use the 4K capture utility to record my PS5, but most of the time it is saying "device is in use by another software". But even I get to work for a couple of seconds, the capture is upside down

[dusk wadi]

Hi, sorry this has probably already been asked earlier but I couldn't find my issue when searching, sorry about that.
I have a desktop computer with a 4k60pro mk II inside, it works fine for capturing any of my gaming system so I believe it is configured correctly, the issue I'm having is I'm trying to capture another computer ( it's a laptop that was given by the company I work at, its graphic card is a Quadro P4200 ), when I'm plugging it inside the IN input of my capture card it seems like my laptop isn't detecting that it's plugged inside, is there any way I can fix that? I tried multiple hdmi cable, they all work fine in a more classic setup (e.g simply plugging the laptop to a monitor), tried to update the capture card and it's now up to date, tried to update the gpu's drivers from both computers as well

[warped ledge]

Try this, minus sound capture unless your work allows that. https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

[knotty yoke]

Hey, could anyone help me, I have a 4k60 pro mk2 in my PC and have my xbox series X hooked up to it on in and my Samsung q95c on the out. All 4k compatible.

When I go above 1080p, there is sound but no picture just a black screen.

I've tried going through everything on Google but having no luck. If I change my xbox to 1080 it comes on fine.

When I set it to 4k, I can still see my xbox on the TV just not the capture device.

[dusk wadi]

I couldn't fix my issue with all of that unfortunately, however I remembered I had a cam link lying around so I'm using that instead and it works really well, thanks for the help anyways! 😁

[past basin]

Try going inro 4K Capture Utility and in the settings under device change EDID to Internal and see if anything changes.

[knotty yoke]

Hey, tried that one, no luck

[past basin]

Are you sure the slot on your motherboard is a x4 or more slot? If it doesn't have enough lanes the card will have weird issues above 1080p if it works at all

[knotty yoke]

In all honesty I've no idea, it was installed by pc specialist when I ordered it

[past basin]

Happen to know what motherboard you have in the machine?

[knotty yoke]

Yeah, it's a gigabyte b650 aorus elite ax

[past basin]

Both the lower slots are x1, only the GPU slot is higher

So that board doesn't meet the system requirements for 4K60 Pro Mk2 which is why it's having issues above 1080p

[knotty yoke]

Wow really?

Well what a waste of money that was 😂

[past basin]

It does have a USB 3.2 Gen 2 slot on the back so 4K X is an option if you need 4K though

But yeah, it needs 4 lanes (noted as x4) of PCIe 2.0 or faster (https://help.elgato.com/hc/en-us/articles/360055661032-Elgato-Game-Capture-4K60-Pro-MK-2-System-Requirements )

[knotty yoke]

I may need to inform pc specialist of that one 😂.. carnt believe a motherboard that expensive dosent work with it.

[past basin]

It's caught a few people off guard, yeah.

[frank umbra]

I just got my 4k x and I seem to run into an issue I’m getting static noise wether using on with a switch or other pc

[storm hill]

is there a recommended switch for the hd60s+ so that I can switch back and forth between consoles?

[frank umbra]

here is the static noise im getting with the 4k x that arrived today what can i do is it defective and i need to return it

[frank umbra]

It’s connected from hdmi pc to Capture card 4kx and from there with the usb cable to my Mac m3max

No usbhub

[past basin]

I'm not noticing any static in that recording? Do you hear it if you play it back with other apps or on the other computer?

[past basin]

Officially no, they recommend against them if you can avoid them really because some can cause issues.
Some personally I've used a little Kinvo one though, with my HD60 S+ and it's worked fine. Mileage may vary based on yoru setup though, so keep that in midn.

[storm hill]

thank you! 🙂

[frank umbra]

Yah even on my phone

U need to turn up volume maybe

its very high pitch

in thebeginning before the actual sound comes

[manic bobcat]

hey I've had this issue for months and it's already in the 3.0

sometimes it fixes itself for like a minute at most

[past basin]

I had to crank the volume to 200% to hear anything at all. If I turn it up any more I'm going to get artificial noise from boosting it too much. Maybe one of the other voluneteers will have better luck hearing what your'e talking about

[past basin]

Are you using the original cable? Check it for signs of damage or dirt in the ports. Make sure you're not passing it through any adapters or hubs and are connecting it directly to the PC to rule out anything else slowing the connection.

[manic bobcat]

Yep

Directly to the motherboard too

[past basin]

Try USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) - when you click on the card there' a summary section that lists three speeds, port, device and connection, which should help narrow down where the slow down is in the connection.

[rich ibex]

hey guys, im trying to use camera hub (using epoccam premium in my IOS phone) and i cant figure out how can i use both video and microphone at same time in obs

when i close the camera hub the microphone in epoccam works fine in my windows and OBS, but if i open the camera hub (to turn video on too) the microphone from epoccam stop working in the same time

im already installed and uninstalled epoccam standalone drivers and wont solved the problem

im trying to do a IRL live in my apartment with my phone using the epoccam camera+microphone, and i bought the premium in the app just to use that but cant figure out how to

if anyone can help me with that im really appreciate

[past basin]

Camera hub questions generally go over in #camera-prompter
I've not used Epoccam, but if you turn off the preview mode in Camera Hub (eye icon in the bottome right), do you still have this issue?

[rich ibex]

thank you, i will gonna transfer the message, tested the hide mode... still wont working

[static axle]

anyone know how to capture chat audio with astro a40 using the hdmi extractor on xbox

my friends elgato picks up audio fine but he doesnt use a audio extractor but mine only picks up game audio and i use the extractor

[past basin]

XBox has built in chat mix though, isn't the Astro HDMI Extractor only for adding chat mix to the PS5?

Do you have the A40 with the mixamp?

[static axle]

this is the weird part, I used to never use a extractor with my mixamp, it worked perfectly fine forever, then one day all of a sudden my mixamp only worked on the dobly mode

I use the start mode on the top of the mixamp but for some reason when i switched to it one day it never changed my audio settings

so games like r6 and cod just sound very bad now unless i use the audio extractor

[past basin]

Ah, I'd probabl y plug the mixamp into the PC and run the Astro amp to check for updates in that case

beyond that to use it with the extractor, if you're also using the extractor to listen to it, get a headphone splitter or a chat link, and run one end of it (with aux cord if using splitter) into the capture card and set it to Analog Audio mode (assuming an external capture card, this option is in 4K Capture Utility under settings i the device section for newer ones)

[static axle]

yeah i just tested it without extractor and still has that issue with no different audio, ill check for update but last time there was none

[past basin]

In theory you should also get HDMI audio, but if the extractor is blocking it put it between the HDMI out of the card and the monitor/TV instead of between the console and the capture card

The capture card should pass it through (though it does not accept Dolby encoded audio)

[static axle]

yeah thats probably why its not picking up party audio cause thats dolby with my glitch

[static axle]

so i decided to remove the extractor but i still do not get party audio, I have the elgato plugged in normally and my settings on xbox are uncompressed with headset and speaker output

[static axle]

Anyone know there is no audio using the stream port, analog audio is turned on the software

[past basin]

When you say speaker output you mean Speaker & Headset right? Your MixAmp is going to be seen as a headset so if it's set to speaker only it won't get voice chat

[karmic palm]

anyone know how to fix my capture cards colour/

its

very blue

here is an example

[static axle]

yes, both speaker and headset on the xbox is being used

i also connected a aux to my stream port on the mixamp to try and use the analog audio but that wont play any sound on elgato or obs

[quasi fiber]

My capture card randomly ended up flashing white twice and red once, and I can't get any signal with my HD60 S

It has worked in the past, flawlessly even! But now it decided to not work and does that as I mentioned.

[past basin]

Do you have HDR enabled? That looks like a HDR to SDR tonemapping issue at first glance.

[quasi fiber]

HDR?

[past basin]

Did you se thte capture card to Analog mode with the 4K Capture Utility? You may also need to make sure the stream port output is configured correctly by connecting it to the PC to check settings with their app

[past basin]

Two white flashes is normal bootup, the red flash indicates an issue, usually signal (eg, PS5 with HDCP turned back on after system updates). Sometimes if you run 4K Capture Utility instead it can give you a better idea what the error is

[quasi fiber]

Not really much to go out of there

I plugged a nintendo switch dock to the Capture Card.

[karmic palm]

Anyone?

[past basin]

That confirms it thinks it's a signal compatibilty issue though, not a USB or other connection issue. I assume the Switch is directly connected to the capture card, no splitters or HDMI switches? Try going into the TV Settings on the Switch and set it manually to 1080p

[past basin]

Did you see my reply there?

[karmic palm]

Oh I’m sorry no

[karmic palm]

This?

[past basin]

Also if you plug a headphone into the Stream jack (or speakers) do you hear audio?

[past basin]

yes

The new capture cards all convert HDR to SDR unless you turn it off but it can result in colour cast in some cases. So if you're seeing color changes first thing I check is always if HDR is on

[karmic palm]

Where can I check that?

[past basin]

On your display settings on the gaming PC you're using

[quasi fiber]

Alright

[karmic palm]

I am using hdr

[past basin]

Then you will either have to tune the colour with a lookup table (LUT), disable HDR, or reconfigure the capture card and OBS to record in HDR.

[karmic palm]

Is there a simple way for my monkey brain to do it?

[quasi fiber]

Actually when I plug in my switch dock when the switch itself is not attached its the same output flash red once n stuff (Also no Switchers or HDMI Splitters)

[past basin]

Honestly the simplest way is to just disable HDR in the display settings. That's quick and should at least confirm if it's the issue.

[karmic palm]

When I do that it fixes things but also makes everything blindingly bright

[past basin]

Switch dock doesn't output a signal when the Switch isn't in it, so that makes sense it would give you the no signal flash

[past basin]

restart OBS after that and see if that fixes the brightness issue

[quasi fiber]

hm

Well when I tried putting it to 1080p it still shows the same effect

[past basin]

Does it still output correctly if you hook it straight up to a TV or monitor? Best to make sure there's no output problems before poking at the card too much

Also is there a display connected to the HDMI OUT of the capture card?

[quasi fiber]

Like get another HDMI cable to hook up to monitor?

I use the USB to pc thingy

but I'll check

[karmic palm]

If I use the elgato recorder will it fix it cause I want hdr

[past basin]

If you set it to record in HDR, in the settings yes. (though preview might still show the colour, I think preview is still SDR even if you're recording HDR there, I'll have to check that)
You can configure the card and OBS for HDR too, it's just a bit more involved.

Keep in mind that if you're streaming, most platforms like Twitch do not support HDR. As far as I know YouTube is the only big one doing HDR at the moment

[quasi fiber]

//////////////////////////////////////////////////////////////////////////88888

Yeeahh no

[karmic palm]

Yea I just wanna record Minecraft videos in 4 k

Don’t even wanna stream

[quasi fiber]

doesn't work when I pluged the other HDMI into my monitor

[past basin]

Is that hooked straight between the monitor and switch? or is the card still connected

[quasi fiber]

Card still connected

oh, do I need to just plug in my switch dock to the monitor?

without the card plugged in?

[past basin]

Should be fine then. 4K Capture Utility has a HDR Recording setting in the settings tab, under recording options.
If you want to do it with OBS, setup OBS for it (EposVox has a guide on this here: https://www.youtube.com/playlist?list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB ), then use 4K Capture Utility, hold CTRL To open settings and under the device tab disable the option for HDR tonemapping when the app closes.

[past basin]

yeah, we want to be sure the Switch dock is outputting correctly

So take the card out of the mix

[quasi fiber]

alr

+'

Nope

So was it the Dock problem?!

and not my Elgato?

[past basin]

Looks that way. Check for dirt or damaged pins

If you can borrow another dock for testing, check that

Swapping the HDMI cable is a good thing to try too, if you didn't already

[quasi fiber]

idk how to lol

Tried switching HDMI cables

that didn't work so well

[static axle]

yeah i changed the analog on the 4k program and also configured the stream port settings on astro command, im going to try my laptop and see if there is possibly some audio error with my pc

because last night when i first clicked analog, it worked but the audio was very low so i had to disconnect the mixamp to increase the audio on the command center but now it wont work lol

[past basin]

Yeah, definitely plug something in to the stream out jack on the mixamp and make sure it's actually outputting audio. If it is, try setting the card to HDMI and back to Analog again to make sure the setting took right

[static axle]

im sorry if this is TOS but i might just k** MS

the aux was not plugged all the way...

it was off by a cm

[past basin]

Ah, well that'd do it

It's pretty often something simple, which is why is always pays to have someone check the work 🙂

[static axle]

i have 2 mix amps and one is very old so the ports are lose but the new one i have to actually force the cable in lol

thank you for the help though, i honestly was about to give up and go back to my terrible setup with a second account joining on pc for audio lol

[past basin]

All good, glad you were able to track down the issue

[viscid heron]

The Camera compatibility list on the Elgato website has me nervous. I need to buy a camera to use for Video capture but I'm having a hard time finding a camera under $1000 on that list that is still being made. How accurate is the list?

[past basin]

The list is far from comprehensive. Some of it is verification from users, some from Elgato themselves. Generally you're fine if the camera does standard HD formats like 1080p, has "Clean HDMI Output* so the camera's HUD isn't in the feed, and doesn't have an automatic shut-off.

That said this would be better asked in #camera-prompter

Do note that if you're looking at the Cam Link 4K and want 4K output make sure the camera support 4K 30Hz. For 1080p most should do 1080p 60Hz fine.

[viscid heron]

Thank You so much

[past basin]

That said if you're looking for sub $1000 cameras did you consider the Face Cam line? If you're on a budget you don't have to start with a DSLR or mirrorless

[viscid heron]

I need the camera for close ups of coins, so I need something that I can manual focus

[past basin]

Ah, yeah, you'd want something with a macro lens specifically then. Good luck!

[viscid heron]

TY

[paper salmon]

Hello. I am having multiple problems with my Elgato 4K60 external capture card. I am trying to use the 4K capture utility to record my PS5, but most of the time it is saying "device is in use by another software". But even I get to work for a couple of seconds, the capture is upside down.

[ivory marsh]

Hi i got the 4k60 internal and it works for everything apart from the game i wanna stream “warzone” whenever i tab out of the game it crashes but my screen goes black and all my screens do a strange thing where it zooms out and zooms in (win11)

[ivory marsh]

Yea it works with borderless but it gives disadvantages hole point in getting the cc

[past basin]

What disadvantages does it give you that you'd get a capture card for? Is it not a DX12 game?

If it crashes when you're in fullscreen mode and tab out, you probably want to bring that up with support for the game.

Keep in mind though that half the point of DX12 is it did away with the old performance differences between windowed mode and fullscreen, including fps and input latency changes.

[past basin]

Make sure you install the latest drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers
Also please confirm what model card you have - you meantion 4K60 External, is this the 4K60 S+? If so does it record correctly in standalone mode?

Also for the in use issue, OS treats it like a camera. Make sure any apps that use cameras are closed, and check Windows Privacy settings for Camera - it should have a recently used section you can pull down to see what apps are making requests for a camera, check them to make sure they're not defaulting to your capture card.

[paper salmon]

Apologies for not clarifying earlier. It is the 4K60 External capture card

[past basin]

So the 4K60 S+? Or the 4K X?

4K60 S+ is the only external that actually has 4K60 in the name.

But that's the older discontinued one. If it's that one, then install the drivers as above. If it's 4K X, then there's no drivers, and you likely have a different issue

[paper salmon]

Again, apologies, I'm not 100% familiar with all of this stuff. I just found the box and it's a 4K X

[past basin]

No worries, did you find any of the apps that might be using it, and did the Windows privacy settings turn up anything?

[serene grotto]

I recently got a 4K pro and the capture always has a blue/green cast to it, especially when in HDR. The passthrough image is fine though. Any ideas?

[paper salmon]

I once again apologize for not getting back to you sooner! I was working a shift and I just got home and on my computer. I just checked my privacy settings and saw a couple of apps that used cameras, so I turned it off on all of those - but I'm not sure how/where to find if my capture card is seen as a camera

[warped ledge]

do you have the blue light filter on via your pc?

[serene grotto]

no

[past basin]

The card will show up as a camera. Did you check in the recent activity pulldown to see what apps are actually using cameras on your computer? It's just below the main list of apps with individual controls

[paper salmon]

I'm honestly still not sure where to find that. I've looked around a bit in my settings but I couldn't find exactly that - I'm running on windows 10 if that helps at all

[warped ledge]

the cables are the all the official ones.

[neat trench]

Do any of the newer cards support weird wacky SD resolutions?

Cause that'd be useful for gamecube

[warped ledge]

what do you mean weird, do you before the 16:9 like 4:3?

[neat trench]

yeah

a lot of gamecube games output at non standard resolutions

like super mario sunshine

it runs at 660x488

[past basin]

Ah sorry, that option isn't in Win 10 apparently, only 11.
Other quick fix ix sometimes moving it to another port will get other apps to let it go, if you have another USB port open.

[patent sail]

Im on a dual pc, i use a hd60 pro graphics card, when I duplicate my monitor to the card, call of duty reverts my resolution to 1080p from 1440p. any ideas?

[stray sigil]

Hi folks, newbie streamer( i aint that just a nerd trying to dual pc stream) i have bought the Elgato Neo and i can get the video pass trough to my stream PC but i audio is a different story, i am using Peadalboard 2 to to direct my audio, and when i do the test ping my stream PC register it, but not when i game/yt/whatever, any help would be apriciated

[past basin]

That's because HD60 Pro caps at 1080p - if you duplicate screens windows matches resolutions. Either upgrade the card, or use OBS to capture what you want, set the card up as an extedned display instead of duplicate and use OBS projector to cast to the card at a different resolution (you're only setting up for projector mode, not actually recording or doing video encoding with this)

[past basin]

Not familiar with the app - does it let you split the audio to two places on the gaming PC? Are you running the feed through HDMI or an aux cable to get it between systems?

[stray sigil]

Yes in theory the app should do that, when i set the output to be elgato, and do a test ping it works, but no audio. And yes I am using the HDMI, no Aux cable available on the capture card

[past basin]

Standard stereo, no Dolby encoding or anything?

[thorn torrent]

So i need to ask again here,
i had the HD60 and have the HD60X.

On both i (and friends) get a picture with to much green. Some Blue Color is too much into green and looks Turquoise. I have tested this on several Xbox Consoles (One X, S/X and Series S). With more than one HDMI Cable and also on more than one Screen.

No i have testet what colors goes out from the Console and how they look on 2 different Laptop Screens via Capture Card and how they look on Screens connected with and without the Card.

So, USB Output to PC/Laptop always has the blue has to much green. direct connection or the output to the Screen (via HDMI Cable form Card) is Ok.

I also seen this on so much Twitch Streams when they use Xbox or PS and an Elgato HD60*.

So what is the Problem here?

[past basin]

Are you using HDR? The HD60 X by default will take HDR and convert it to SDR for capture (Called HDR tonemapping inside the app), but doing so isn't perfect because you're converting between 10 bit HDR and 8 bit SDR which can result in colour casts and saturation changes.

If that's the issue you either need to disable HDR, set OBS and/or the card to capture in HDR, or use filters or LUTs to adjust the tonemapped colour

[thorn torrent]

ok srry, havend added this, no. i tested SDR on SDR Screen Settings. So lets say i tryed to be as original as i can from output to input.

When it goes to HDR this problems gets an extra boost. so games with much blue goes far far away from the real blue it should look.

[past basin]

Any change if you try limited and full colour profiles? That'd usually affect contrast more than colour cast but if it's washing out the blacks they can show up with casts of blue or green

Also I should ask, is here a monitor in the card's HDMI out during all the testing? If so, does removing the montitor affect the colour on the card?

There may be cases where having an external display attached triggers the Xbox to use a different colour mode

You may also want to check if your HD60 X is on the latest firmware if you haven't as well

[thorn torrent]

i actual try to get a fix/workaround with filters and settings

i report. i can only say now, this happens on 3 different consoles, series X , series s and one X. Testest as Output from Card (Passt.) to 1 Tv and 2 HDMI Screens. That is all ok.
its only C.Card to Capture device (so USB) and happens to 2 Devices, Laptop and PC. Also had this on HD60 and still on HD60x.

i test around (since hd60 hehe) and will report back

[keen cloud]

Hello Elgato I’m JameelPerkins asking I wanna know can elgato hd60x can work on discord mobile iOS yes or no ?

[stray sigil]

Nope, all standard, if i change the playback device on my gaming laptop to elgato, everything works but i dont have sound on my gaming pc xD its all trough streaming pc, is that how it is supposed to be

[keen cloud]

Ok I understand

[craggy relic]

Hey i just bought Elgato hd60 x i want to use it for streaming from pc not to connect to any console or dual pc streaming just my pc to monitor and when i do that my monitor says no signal

[patent sail]

Appreciate the feedback

[warped ledge]

which card is it?

[subtle falcon]

hi, i am trying to capture video from my Nintendo Switch but my hd60x is not reading any input. 4k capture utility reads the capture card but says no signal, and any time i plug in the capture card to a 3.0 port on my PC, there is a blue flash, two red flashes, then it hold a white color light. What should I do? I have already tried different ports on my computer as well as different HDMI cables

[past basin]

Before you go too far troubleshooting that - this is a single PC setup? There's no benefit to having a capture card on a single PC setup, over software based capture. It'll only give you a video input, your CPU and GPU still have to do all the heavy lifting for video encoding.

Beyond that how is it connected? Passthrough or cloned setup?

[past basin]

White light generally indicates it's not getting signal. White for powered on. Blue for good signal, red for bad.
Did you double check that the Switch dock works connected straight to your display? Do you have any other devices you can test in the capture card to make sure it's working?

[subtle falcon]

The dock does work and I do not have any other consoles to test it with

[past basin]

You double checked you plugged the console in the HDMI In jack adn not the out one right?

If you have a monitor connected in the HDMI out, do you see the video there while the card is connected?

[subtle falcon]

It is plugged into HDMI in but there is no signal on the monitor while it is connected

[past basin]

Any change if you remove the monitor?

[subtle falcon]

No

[past basin]

It's going to be hard to troubleshoot without something else to test with - your card basically thinks it's not getting a compatible signal.
Do you have a spare HDMI out on the comptuer you can run to it to test with that?

[subtle falcon]

do you mean to test the dock directly through the monitor instead of through the capture card?

[past basin]

I meant that originally, but my second ask was testing it thought he HDMI OUT of the capture card.

Right now I mean can your cpature card see your comptuer if you use the HDMI output from that, if it has one?

I'm assuming from your earlier responses that the Switch works direct to monitor, but not when you pass it through the capture card to the monitor, correct?

[subtle falcon]

Correct

[past basin]

Does setting the Switch TV Settings to 1080p help? If not your best bet is really to test the card with something else - you need to narrow down if the card has a hardware issue or not

[subtle falcon]

I just tested it again to make sure the dock works directly and it does, ill ask my friends to see if they have a console I could test it with

[past basin]

Check the card for signs of dirt or damage in the HDMI slot too.

If you've got workign output its weird the card won't see that with the same HDMI cable

Normally if it thought the signal was bad the light would be red, not white

The fact it's white and that the display passthrough isn't working is unusual

[subtle falcon]

I don't see anything in the ports, and I initially thought that as well

[past basin]

Only other thing I can suggest checking is using 4K Capture Utility and going into settings > Device and checking if there's an update to the firmware for it

[subtle falcon]

just checked, it says its up to date

[past basin]

Yeah I'd test it with something else if you can borrow it, and if it still isn't playing nice reach out to #official-tech-support and open a ticket

[subtle falcon]

Sounds good, thank you for the help!

[past basin]

Yeah, sorry we didn't get it working, but good luck!

[keen cloud]

Hello Arcsane I’m JameelPerkins asking is its possible to use ELGATO HD60X to capture iMessages to show gameplay inside on iMessage inbox yes or no please help us as gamers out like myself https://support.apple.com/messages?

[sturdy pine]

@past basin hey im Kurgo's friend helping him troubleshoot the capture card, we have the exact same one and i just swapped our hardware to test my setup with his capture card and it did not work, im guessing we should open a ticket?

[past basin]

Yeah, if you've swapped the card into a working setup, and it still didn't work, sounds like it's going to need to be replaced

[sturdy pine]

roger that, thanks for your help again!

[past basin]

No worries, good luck with it.
If the card was bought recently and locally you can probably swap it at the retailer too, btw.

[sturdy pine]

it was bought back in April, so im assuming we cant do it at the retailer, do you know if they come with a warranty?

[past basin]

If it was through an authorized reseller the warranty is 2 years in most regions.

[sturdy pine]

sweet, we'll get it sorted out through elgato then

[past basin]

Good luck with it

[past basin]

I don't understand this question? Are you trying to capture an iPhone or something, and want to be sure it'll show iMessage, or are you trying to embed a video in messages?

[keen cloud]

I wish to capture it on my iPad 10 from the iMessages?

I meant to say yes please help?

[past basin]

I can't help with that sorry, I don't use iMessages so I'm not familiar with it.

[keen cloud]

Ok

[warped ledge]

do you have an adapter that meets the requirements for the capture card?

[keen cloud]

Not the adapter I won’t haven’t it until next week the adapter please show me a link or just tell me need your help?

[warped ledge]

usually the official apple adapter should meet the requirements. might want to google it

[keen cloud]

Ok everytime I look it something I can’t never find it

[warped ledge]

it's directly on apple. https://www.apple.com/shop/product/MW2P3AM/A/lightning-digital-av-adapter

[keen cloud]

I have a iPad 10

[warped ledge]

did you check the accessories on the site?

https://www.apple.com/shop/ipad/accessories

[keen cloud]

Yes my version is type c hdmi

[warped ledge]

then it would be this one https://www.apple.com/shop/product/MW5M3AM/A/usb-c-digital-av-multiport-adapter?fnode=00b134702ccd512c1e3b29a4f3f1432786304a4228e11faff3bd3ccbc8edf98d45c9fdf044706bdf7c7d1f7cffad03cdef862eb684f6784c17406250d0ce205d4f12216118cdab4d18dc09395d8e7f1e8a9ad5d98550ac302e866b6d28a52885

hope that helps

[warped ledge]

i don't know that brand, nor do i know if it's compatible. I always say use official.

unless that one meets the same specs.

[keen cloud]

https://www.amazon.com/gp/product/B09KXB839Q/ref=ppx_yo_dt_b_asin_image_o00_s00?ie=UTF8&psc=1?

[warped ledge]

so cross referance and make sure they meet the same specs. glad we got that sorted out.

[keen cloud]

Yes it is

[warped ledge]

good then you should be set

[keen cloud]

Thank u u are really cute?

[warped ledge]

um... thanks for the compliment. however that comes off kinda creepy.

can we please make sure we don't say stuff like that. thanks

[keen cloud]

I’m really sorry I was just being nice sorry

[warped ledge]

Thanks for apologizing as it might come off as harassment. Though I do appriciate the compliment. Have a good day.

[keen cloud]

Ok

[full leaf]

We appreciate you trying to be nice however in other cultures that doesn't mean 'just being nice'

For example, in the United States, that is said a lot in harrassment situations.

If that isn't something we would say to everyone, maybe it isn't something to say here.

[paper salmon]

I attempted to move it to my other 3.0 port, but it messed with all of my other cords/things I needed plugged in so I had to move it back

[lapis bone]

hey recently been wanting to stream i bought an hd60x for my ps5 i also bought a chat link and yet i still can’t hear myself when i record myself is there a way to fix this ?

[warped ledge]

this might help with the setup, and also make sure to monitor and output. #community-resources message

[nimble horizon]

i set it up fully and when i fullscreen fortnite it bugs out

screen keeps flashing black for some reason

^ i watched an old video and used the cloning method not sure if thats stull good

[warped ledge]

duplicate the display, and also play in boderless, as the fullscree alt-tab is the cause of the black screen change

[nimble horizon]

i did its super buggy

[warped ledge]

did you change the edid mode to display?

[nimble horizon]

yes

[warped ledge]

follow this process as I'm thinking you're doing a dual pc setup https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

[lapis bone]

watched the video did everything and still no audio

i can hear the audio in my headset when i record but when i go to watch the clip there is no audio

[gleaming sparrow]

yoo yall know why my monitors colors are hella weird but on OBS it looks fine?

(Ps5)

[warped ledge]

Audio is in analog mode via 4K Capture Utility?

[lapis bone]

yep

[warped ledge]

What does OBS look like?

[warped ledge]

Why i see is the audio is picking up, but your recording is not having audio? Can you see what track the audio is on?

[lapis bone]

how do you do this sorry i’m new to this

[warped ledge]

I’ll follow up tomorrow. I’m actually going to bed, and was dealing with trolls on X.

[lapis bone]

it’s okay i appreciate it see ya tmr!

[keen cloud]

Will this all work yes or no ?

please answer?

[idle kayak]

Probably not

[keen cloud]

Ok

[crisp dew]

you probably need one of those adapters that has hdmi out https://www.apple.com/us/search/adapter?sel=accessories&src=globalnav&tab=accessories&f=displayadapter&fh=45e0&page=1

(oh i see you were told this yesterday already)

[past basin]

As a reminder, since I've pointed it out to you before - iPad 10 is limited to USB 2.0 speeds, it's not fast enough for HD60 X which needs USB 3.0. You'd need one of the iPad models listed here for this to work: https://support.apple.com/en-us/108894

[keen cloud]

I understood

[last tinsel]

Hey so i built a new pc .And for some reason my 4k60 pro isnt registering on my MSI MAH tomahawk x670E .Ive tried to update firmware 5 times but the update never sticks .i have also moved my m.2 to every single drive to avoid the issue of pcie cut outs .Any recomendations cause apparentlt multimple msi mother noards are having this issue

[warped ledge]

Did you check your BIOS to make sure the power is correct for that pcie slot?

[foggy sail]

4K60 Pro MK.2 Screen tearing, I tried everything that i seen online so far i even got a 8k hdmi 2.1 cord and it still tear, Any advice?