capture-cards

[crimson plover]

I was wondering if anyone knows if i can still use my old Elgato HD 60? I know its EOS and i downloaded the 3.5 old software and its playing on my screen all good but OBS and the Software are not picking it up at all, is it unusable now?

[warped ledge]

it should work, but idk why obs isn't seeing it.

[crimson plover]

okay well at least all my efforts aren't gone! Yeah its plugged into the computer via Micro USB and its running on my monitorar all good im playing on Gamecube and the splitter is working but there is no option....

[warped ledge]

odd

[warped ledge]

try a different usb port.

[crimson plover]

i did try another but it wouldnt show up on the monitor if it didnt work right? But ill try that right now lemme see....

[warped ledge]

ok

[crimson plover]

nope nothing on software or OBS

there is an option to pick up the game capture elgato, but when i select it its blank

[warped ledge]

wonder if it's the adapter. some don't play nice.

[warped ledge]

HDCP is off?

[crimson plover]

hdcp?

[warped ledge]

HDCP, or High-Bandwidth Digital Content Protection, is a digital copy protection standard that prevents the unauthorized copying of digital content as it travels between devices. It's used to protect copyrighted content, such as movies and TV shows, from being copied during transmission over HDMI or DVI connections. HDCP encrypts the digital information that travels between HDCP-enabled devices, such as a TV or computer screen, and HDCP-friendly peripherals, like a Blu-Ray player or set-top box

[crimson plover]

would that be on OBS?

[warped ledge]

no consoles.

[crimson plover]

iv never checked about that

its gamecube... does that have that option?

HD60 says it works with Gamecube?

[warped ledge]

hmm. i don't think so.

but maybe the adapter isn't playing nice.

[crimson plover]

but its playing on my screen through the adaptors and the splitter.... so it should work right? How do i fix the adaptor?

[warped ledge]

not sure it's compatible with the capture card, so I woudn't know since I'm not sure which one you're using.

[crimson plover]

the HDMI to AV splitter?

It worked before years ago streaming N64

[warped ledge]

how long has it been since you used this card?

[crimson plover]

oof.... a while

[warped ledge]

um... were there any drivers to install?

[crimson plover]

nope, its done nothing computer side since plugging it in

thats why i think there is something im not understanding. i got the drivers from the website but i assume those wont work with HD60 from EOS

soo.... can i even find hd60 drivers?

[warped ledge]

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[crimson plover]

downloaded for HD60 and reset but still not showing up

[warped ledge]

try this, and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[crimson plover]

i cant even find that option

oh wait i see here

[warped ledge]

are you on a laptop?

[crimson plover]

no PC

disabled and resetting

nope, still wont show

but its picking something up, idk if thats the elgato streaming service or the card?

[crimson plover]

when i go into configure video there

the elgato pop up comes up

but i cant do anytthing

but its working on my monitor just fine

maybe this isnt the right chat to ask since this is beyond just the card but, i guess there isnt any reason why my HD60 wouldnt work right? I downloaded the drivers you sent me and its not like OBS or the original Elgato streaming software would block out or not pick up from a HD60?

[warped ledge]

i wouldn't give up. @past basin got any ideas?

[crimson plover]

🥹 Thank you!

[leaden ridge]

My hd60 s capture card is plugged into my laptop (mac), switch, and monitor. But when I try to get the display to show on streamlabs obs it wont come up as an option. HELP!

[past basin]

My first thought is cable - I've seen it before espeically after they've been stored a long time. If the power is good, the passthrough circuit will work, but the data conneciton might not. Check that the cable you're using is USB 2.0 speed too if you can - the USB mini-b plugs used on that card were also used by USB 1.1 cables.
Beyond that check that the card actually shows up in USB Tree viewer https://www.uwe-sieber.de/usbtreeview_e.html

If not, try another cable if you can, and check for corrosion on the pins on the card too - you may need to clean them with some isopropyl alcohol or something like a rubberized dental pick.

[past basin]

There are no mac standalone drivers for that card. If you have an intel mac, use Game Capture HD (https://help.elgato.com/hc/en-us/articles/360027963512-Elgato-Game-Capture-HD-Software-Release-Notes-macOS) to capture it, or use OBS Link to add it to OBS via NDI. If you have an Apple Silicon mac ( a M cpu), HD60 S isn't compatible with it - see https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility

[real creek]

hello, wondering if anyone can help?

I have a 2 pc setup, and have a elgato 4k60 pro mk2 in the second pc, always ran 1080p and duplicated my centre monitor (triple screen setup) to another hdmi output from my gaming graphics card to the capture card (3 display ports to the 3 monitors, and a hdmi to the capture card). worked like a charm!

I have noq got 1440 monitors and for some reason when i duplicate the centre monitor again its sending a 1080p signal over to the capture card and not 1440p??

now the 4k capture utility is set - "input EDID Mode - internal" and "EDID (internal) - 1440p"
if I have the HDMI as a extended desktop i can send 1440p 144hz HDR on no problem at all so its not a band width or hdmi cable issues?

anyone have a solution?

[past basin]

You can't push 1440p144 with HDR over HDMI 2.0 while configured for RGB colour format due to bandwidth limits - I'm assuming in extended mode it's only the monitor that's getting HDR? (as an additional note there, cloning your card will disable HDR entirely as Windows doesn't support HDR on cloned monitors). You can use 4:2:2 or 4:2:0 formats if your GPU makes them available though, as they use less data.

You can also do 1440p144 SDR. 4K60 Pro Mk2 is a HDMI 2.0 card so you may have to adjust your video settings to a format that'll fit HDMI 2.0

[real creek]

sorry, im not wanted to push 144hz or hdr, all i want is 1440p 60hz sdr to the capture card and at the moment im getting 1080p, im not sure what settings i need to change to be able to do that?

[warped ledge]

There is a way to set it to 1440p. I think it’s in the menu where the EDID is.

[past basin]

How are yoy hooked up? Cloning the monitor to the capture card, or passthrough using the HDMI out jack going to a dedicated monitor? That can affect how you'd set this up

[real creek]

My gaming PC has 4 cables, 3 displayports to my monitors and 1 hdmi directly to the second pc's capture card. (sim racing setup so 3 monitors a left, centre and right)

I then duplicate the centre monitor and the hdmi monitor on the gaming pc

[real creek]

Yes I think I have the right setting, it's set to the edid mode to "internal" and then 1440p

[past basin]

Yeah, if you're duplicating, internal or merged would be the options to use.

[real creek]

So this are the setting and on both internal and merged it's still only receiving 1080, both obs and elgato 4k ulitity.

[past basin]

If you're chooing the bottom option leave it on Internal,
Internal uses the card's own EDIDs or the one you specifiy. Merged merges the internal's with a monitor connected in HDMI out, if one is connected. Display uses the one from a display in the HDMI out exclusively.

[amber mesa]

Can you use an HD60 Pro internal card with a PS3? I'm able to get a video signal but the audio is wonky

[past basin]

Also what sort of GPU in in your gaming PC?

[real creek]

4080 super

[past basin]

Yes, but the PS3 has HDCP always enabled. You'll want to use the component analog video cables and a component to HDMI adapter to work around that

[past basin]

Try going into NVidia Control Panel and disabling scaling

[amber mesa]

I just realized I was able to get it working last year. I have an Hdmi Splitter and that's worked every time

[past basin]

Some of those do bypass as well. But they're not available in all locations, and outright illegal in some, so they can be hard to find these days

[amber mesa]

I remember there was a setting in the PS3 that had to be changed, would you happen to know what that is?

[real creek]

YOU ARE A GOD!!! that was it!! thank you soo soo much!

https://tenor.com/view/cant-thankyou-enough-gif-25170543

[past basin]

HDCP setting is only on PS4 and PS5 - PS3 had it always locked on.
That said if you're still getting stuck try booting the PS3 in safe mode. That can get around some issues with the display mode on the PS3 being in the wrong mode, so you can set it up as you need it

[past basin]

Nice, glad to hear it worked!

[amber mesa]

Hmm that's interesting. I could have sworn there was a setting that I changed to get it to work. Regardless, it's weird that i'm getting this audio issue now. The only thing that's different was i installed a new drive in the PS3 and got my new computer

[past basin]

I read that wrong sorry

Check that the PS3 isn't set to surround sound or with dolby enabled

SHould probably be called something like Linear PCM for standard stereo

[real creek]

do you have any links to get you a drink as a little thank you, like buymeacoffee? you have no idea no long that would have taken me!

[past basin]

Nah, it's all good. Thanks for thinking about it though

[real creek]

no worries! but honestly thank you again! always great that someone knows the solution!

[amber mesa]

Apparently dolby was on, testing now

It worked, thank you!

[past basin]

Nice! Glad you got it sorted

[leaden ridge]

Anyone know how to add a new ndi source to the updated streamlabs?

my capture card works on the elgato capture app but I want to use streamlabs obs

[tawny niche]

Can I send audio through a 1 male 2 female splitter on my pc to the HD 60x through analog?

[warped ledge]

you can just use it as a video capture device.

[warped ledge]

splitters can be a pain, just make sure it's compatible. do your research on them not all play nice.

[tawny niche]

Even just aux 3.5m isn't working with my hd60x :/ set it to analog and everything

[warped ledge]

these steps should help for just the aux, I do not use a splitter but a cahtlink pro. #community-resources message

[tawny niche]

Tysm, would I need to turn off hdcp for PC?

[warped ledge]

HDCP should always be off.

[leaden ridge]

it doesnt show up, anyway to fix?

[warped ledge]

make sure you're connected to a usb 3.0 port.

[leaden ridge]

It is, it is being very finicky with the elgato capture app

its like a glitchy screen

[leaden ridge]

it is a hd60 s if that helps

[warped ledge]

oh ok. that should still be a usb 3.0

[leaden ridge]

Right, it is in the usb 3.0 port with a 3.0 wire

[warped ledge]

make sure that usb cable is the official elgato cable.

[leaden ridge]

Any way I can show you what my screen looks like?

[warped ledge]

sorry not tonight i'm going to bed. have a good night.

[leaden ridge]

u too

[past basin]

Eaze, what sort of computer are you on - a PC or a Mac? If it's a PC you should just have to install the drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers and add it to Stream Labs as a Video Capture Device like Vic was saying.

When you say video with the Elgato Capture app is being finicky, do you mea 4K Capture Utility, or the older Game Capture HD app? Also is the video fincky in the app itself or are you trying to capture the app into StreamLabs?

If it's a mac that card is only officially compatible with the intel macs. The new Apple CPU ones might try to run it in emulation mode - some folks have gotten it working some folks report trying to was futile. If it's a HD60 S on an intel mac, then yes OBS link would make it an NDI source you can import to work around the lack of dedicated driver

[crude storm]

I have an issue with the elgato application

I can't get it to stream through it because the moment it gets picture and sound, it stutters and crashes the application. I can load the preview in stream labs and everything else, but no sound there and I want to use the app

Any Ideas? Please and ty
HD60 S is what I have
AMD

[past basin]

Which app are you using it with - the old Game Capture HD or the newer 4K Capture Utility?
Also in Stream Labs if you're not getting sound, do you see the volume meter moving and not hear it or is it completely dead?

[crude storm]

I figured it out ty

[rotund gorge]

Hello guys
Is there an optimal Mobo / USB Requirement to get best Result of Game capture HD 60s?
I have hd60s, to capture an iphone.
But the result little bit blur.
Not as smooth a streamer i saw on youtube
I currently connect my hd60s to usb 3.2 gen 1
i5 13500, nvidia 3060

[warped ledge]

How is it blurry? With these specs?

[dusk ice]

i need help with this im on a m1 mac air using ps5 with HD60xx

[past basin]

The usual cause is your cable isn't 5Gbps or you're using a dock or hub that isn't. How are you connecting, and are there any adapters you're using?

[sterile vector]

Anyone know how to stream a source to another PC without streaming it on the main PC?

Basically a source that's hidden in OBS on the main PC shows up on another PC's OBS.

[past basin]

Set it up with a capture card in passthrough mode? It'll just show up as a monitor you can output to, while the USB connection can be run to the other PC to have it show up in OBS as a Video Capture Device.

[sterile vector]

Trying to articulate what i'm saying the best way I can. I have a dual PC setup. I'm trying to stream a single element to the second PC without it showing up on the first. The normal way to do this is to just simply create a scene on the second PC. However this particular element reacts to the inputs of a device connected to my main PC. So I'm trying to mirror the source on the second PC but hide it on my main. How would I be able to do this?

[past basin]

Oh. Yeah, capture cards show as a monitor so it's pretty much all or nothing. I have seen some folks use OBS on the gaming PC too, and project an OBS Projector window to the capture card's virtual monitor (if you don't plug a monitor into the HDMI Out of the card it shows up as a virtual display). So you could have the element on the virtual display, along with cloning your game over there, and that'll go over the card to the stream PC where you can add the rest of your elements.

[sterile vector]

Elaborate on this virtual display a little more

[past basin]

Basically the capture card will show up as a monitor on it's own, like having a second or third monitor setup. But since it has no physical display it's a virtual display that gets passed along as captured video to the streaming PC instead of shown anywhere else

[sterile vector]

That wouldn't work with a stream element though and to be honest unfortunately the capture card I have is virtually useless because it lowers my Refresh rate to 120hz and therefor limits my max performance. So I just disable it and run a dual PC setup instead.

The second PC I use also can't use the card because it's a laptop

[past basin]

Cloning the setup instead of passing it through also lets you bypass the refresh rate issue - main monitor can play at whatever rate it goes at and GPU handles the lower refresh rate of the capture card

[sterile vector]

You'd have to send me a link to a video on how to set that up and i'll consider it.

In the mean time I'm just looking to get this one live element transfered to this other PC.

The element uses a browser source but I'm not sure how I can get the browser link to mirror on the other computer

[past basin]

Just plug the card into a different port of the GPU by itself - no monitor on the HDMI out.
Since you want to setup single elements not visible on your display you'd want to let it default as an extended display and add OBS to the gaming PC too. Add your game and the element you don't want to see on your main screen, right click the preview and select Projector (Fullscreen) and point it to the capture card on the list.

[sterile vector]

I really don't want to turn on Elgato because it causes more problems than it helps lol. I really want another work around

Besides, again i'm running a dual PC set up.

I use teleport in OBS

Teleport mirrors whatever is in my OBS screen on my main computer's screen

NOW

What I will say teleport can mirror whatever computer has teleport on it

Especially on the same network

But again I have a device connected to my main PC that i'm trying to show the inputs on

I just want to mirror that specific element to another PC

[past basin]

If you're not looking for help with the capture card setup you're probably better asking a different Discord tbh. Maybe the OBS one? This is capture card community help afterall. We tend to have knowledge biased in that direction more than general suggestions to bypass the gear.

I've not used Teleport but maybe you could still add the card as a virtual display in extended mode and use teleport for whatever you want to capture there?

[sterile vector]

I was trying to look for that discord on my list but I think I left the discord. Thought I would try here first.

Not sure how the capture card could help in this particular situation.

[past basin]

It would give you a virtual display to hide the stuff you don't want to see on

Since you're not using the actual captured video

Just like if you hooked up another monitor for that one thing to show on for teleport to send over, but turned off the screen

https://www.obsproject.com/help should have a link to that discord

[grizzled sky]

Using C to C cable and also A to C and both don’t work

This is my I/O Specs

I connect to my phone after restarting to make sure HDCP was off

Oh nvm the cable ain’t fast enough

[past basin]

Ah at least you found the issue pretty quick. That's the most common headache. 5 Gbps or faster is what you'll need. Most out there are aimed at charging and only 480 Mbps.

[sterile vector]

You won't believe how simple the solution was...

So after attempting to try recode the entire webpage to work offline and run locally and failing, and even managing to get an "image" of the broswer source to appear on my second PC but only show the inputs when the browser source is active not hidden thus failing I finally figured out the solution!

The solution was simply to just move the screen element off screen.... Yup, just drag it off screen and duplicate it on the second PC. I didn't need to actually "hide it". It would be hidden when it's off screen anyway.

In defense of this, I still needed "NDI" to complete this task which I didn't have. I had teleport but teleport only shows what's on the main view on your PC. NDI can show specific sources. So there's that, but yeah that was it. That was the solution.

[past basin]

Good to know - I'll try to keep it in mind

[thorn lion]

elgato hd60 sound keeps popping or clippigng :c

is it cuz i have the line to high on obs?

[past basin]

What are you connecting it to? Also make sure Dolby encoding isn't enabled on whatever you're trying to record.
It might also help if you have a clip you can share

[thorn lion]

it was obs

it was peaking into the red

[past basin]

It was OBS? As in you've sort it out?

If so, glad to hear it

[old jasper]

well I am having problems with obs and elgato. Elgato is not showing up in video capture device. Any idea how to get fix this?

[past basin]

What card do you have?

And does it work in the Elgato app?

[old jasper]

Elegato HD60X.

Dont worry, I figured it out. I unstalled and restalled programs, changed the device and even restored pc to an earlier version. Turns out the usb drive i had it in wasn't working properly and plugged it into the one next to it and it worked

https://tenor.com/view/judging-stare-bored-dont-you-dare-annoyed-gif-22904796

[past basin]

Fun - at least you sorted it out! Glad to hear you were able to track it down

[old jasper]

yeah it was just trying different usb after 2 hours of work

[past basin]

It happens - at least you caught it now and not after another 2 hours or more

[gleaming garnet]

Someone can let me know if there's a better way to do this if I wanna record ps5 xbox series x and switch I'm assuming I'd need 3 4k xs

And I'll prob want a seperate small pc to record them so 3 elgatl 4k x controlled by one pc assuming that's a possibility

And then manually send over those files to a Nas then nas to editting mac

Is there a more streamlined approach

[grizzled sky]

I got a usb 3.0 cable and still get the same error

[grizzled sky]

https://a.co/d/hg5MoDB

This one

[past basin]

Are you trying to record them all at once? It would be a lot more cost effective to just switch them over as needed. Esepcially since you'd need 3 10 Gbps USB ports on a PC to run three 4K X cards at once.

[gleaming garnet]

Mor3 so just have em all ready to record

So I boot xbox I hit record go

[past basin]

I suggest using a tool called USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) to check the summary of the connection and see what's going on here. It'll give you a page like this (https://imgur.com/a/ShugsvJ) with three speeds you want to check - Device, Port and Connection.

Device should always be SuperSpeed (or faster). This is the speed of the HD60 S's USB.

Port should also be SuperSpeed (or faster), OR should have a "Companion Port" that does SuperSpeed. Companion ports are the same physical port, just running in a different mode.

If you think the port you're using is a 3.x port but it's not showing up as one here (no SuperSpeed, no companion), then first double check the manual and spec for your machine, and if it is 3.x, check for updated chipset or USB drivers or BIOS updates. There are cases where driver issues can cause a port to run at reduced speed.

The most common hiccup though is when both the above are SuperSpeed but connection is not, is a cable problem - usually related to the speed rating for the cable, though I have occasionally seen it be issues with damage or dirt - even in one case corrosion on the pins. Check for signs of anything that could impair the connection (given the age of HD60 S there's a good chance there some dirt or something built up in the port) - if you need to clean a port, use something soft and non-conductive like rubberized dental pick to make sure you don't damage the pins. You should also make sure you're connecting straight to the computer, not using any sort of hubs, extensions or adapters that might drop the speed. And if you're not using the original cable that came with the device (eg you swapped it with a USB-C to USB-A) make sure it's rated for 5 Gbps or faster.

[gleaming garnet]

Idk if there is a easy way to just have all 3 consoles on standby to record with one button press

[past basin]

Kind of - but not officially supports. HDMI switches would do the job - just make sure you get a HDMI 2.1 to match the card and be aware they're not officially support and some might have issues so keep your receipt in case you need to swap it out for a more compatible one and be prepared to bypass it and connect straight to your capture card to test any time there's an issue

Some will even auto switch depending on what device is powered on

[grizzled sky]

Product ID               : 0x005E
USB Version              : 2.1
Port maximum Speed       : High-Speed (Companion Port 1-15-1 is doing the SuperSpeed)
Device maximum Speed     : SuperSpeed
Device Connection Speed  : High-Speed
Self powered             : no
Demanded Current         : 100 mA
Used Endpoints           : 3

Is what it said in summary

[past basin]

That still looks like a cable issue for some reason.

Your port is SuperSpeed, the device is super speed but you're still only getting a high speed link.

[warped ledge]

Is it a laptop?

[past basin]

Likely either new cable is defective, or there's dirt in a port interfering. You're not running through any adapters are you?

[warped ledge]

Let’s try this too. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[grizzled sky]

Im so sorry... wasnt plugged in all the way...

[past basin]

lol. that'll do it too. Glad it sounds like you've got it sorted 🙂

[grizzled sky]

WORKS NOW

with ur tool it helped as well

ima keep it installed

thanks

i like tools like that

[past basin]

No worries, good luck with it!

[grizzled sky]

thanks

[gleaming garnet]

Outta curiosity my way would work tho wouldn't it

Just inefficiency

[past basin]

Yes - though you have to make sure you have enough 10 Gbps ports, and you might high bandwidth issues if you're tyring to run them all at once. You'd also have to select your card each time for each console (in OBS you'd just set up a scene for each console and click it when you switch).

[gleaming garnet]

Like that

Iirc 3.2 gen 2 is the 10 ain't it

[past basin]

It'll depend a bit on the controller too - those ports might all be going back to the same 10 Gbps contorller

But yes 3.2 Gen 2 is 10 Gbps. Your 3.2 Gen 2x2 is 20.

Not likely an issue unless you start trying to run them all at the same time

[gleaming garnet]

Def not at moat one at a timw

Most

[pearl obsidian]

For all capture card users is capture card somet worth buying?

[sly sigil]

Hey Guys anyone else having issues running bo6 with an hd 60 s+?

Mine just freezes

Had no issues earlier this day with fifa

[gleaming garnet]

@past basin well I'm at it for main pc can I use one 4k x to record game on pc and one to record a mirrorless camera both at same time for obs

Cus cam link can't do 4k60

[past basin]

Fair enough

[gleaming garnet]

Would that work tho I thought I can only control 1 at time

[past basin]

Yes, but you're going to want to use a third party app like OBS Studio so you can add both at once.

4K Capture Utility will only show one at a time, but you can add both to OBS as Video Capture Devices and set up a scene with more than one

[gleaming garnet]

Ahhhh

[sly sigil]

Also my sound gets delayed somehow

[warped ledge]

Can you provide the capture card you’re using?

[sly sigil]

HD 60 S+

[warped ledge]

What is the delay timed?

[heavy turtle]

does chat link pro with hd60x support surround sound for games like call of duty?

[past basin]

No, Chat Link is wired for standard stereo audio.

[sly sigil]

Unfortunately I don't know since I'm not running Monitoring

[past basin]

What app are you recording with? Also I think Vic was looking for an approimation - are we talking like a quarter or a second or whole seconds?
If you're using OBS or StreamLabs, it may be worth muting the card and adding it again as an audio input capture - on some setups OBS has issues pulling the audio through DirectShow with the video of the card, and adding the card's audio interface on it's own works around it

I had issues like this with my HD60 X for a while too where it was getting delay until I did that

[warped ledge]

Correct. I was trying to see what the timed amount should be.

[sly sigil]

I could watch my vod and tell you, i'm using obs

[warped ledge]

Going to sleep though.

[sly sigil]

Have a good one

It's about 3-more seconds

[past basin]

Yeah, mute the card, add it again as an audio input capture. My HD60 X used to do exactly that

[sly sigil]

How do i add it?

[past basin]

What app are you recording with?

[sly sigil]

OBS

[past basin]

Doen in the sources list, click the plus and select Audio Input Capture. You'll be setting up a new one, then on the next page the Game Capture HD60 S should show up in the selectionlist

[sly sigil]

Like this?

[past basin]

That looks correct

[sly sigil]

Thanks guys, and if i want to monitor the sound, i have to monitor the new thing right?

[past basin]

yes

[sly sigil]

But do you know why it was freezing too?

I never had this issue and it freezed like every 10sec.

[past basin]

The audio or the video?

[sly sigil]

Video

[past basin]

Oddly not the first person I'm seeing having issues there. Try turning off VRR and 120 Hz mode in your PS5's menus. HD60 S+ is an older card that doesn't support either, and only some PS5 games actually use them so if your other games don't and BO6 does, it would explain that game in particular causing issues.

If you're using HDR with it, make sure you turn down the 4K Video Transfer Rate too (https://help.elgato.com/hc/en-us/articles/360053160831-Elgato-Game-Capture-HD60-S-4K-Video-Transfer-Rate-and-HDR-on-PlayStation-5)

[sly sigil]

But i didn't had this issue with XDefiant and it was also on 120Hz and in my opinion in Shooter you need the 120 otherwise the Game doesn't feel nice.

Somehow it worked after a while but i don't know how i fixed it. But then i was running into random blackscreen because of the Elgato

[past basin]

HD60 S+ doesn't technically support anything over 60 Hz.

Though there are odd edge cases where I've seen people getting it work, it's not designed for it and can be buggy as hell

[sly sigil]

I know and i don't even want to record in 120Hz i just want to play. But I think i have to live with that unless i'm getting an X

[past basin]

That said a lot of PS5 games only use 120Hz mode to reduce tearing at 40 fps these days because the system can't drive 120 fps in some games. (but 120Hz divides evenly to 40 so they can get over 30, while still preventing tearing).

But yeah, for reliable 120 you're going to want HD60 X, 4K X or Game Capture Neo (or one of the internal ones like 4K Pro)

Neo will pass through 1080p120 w/HDR while capturing at 1080p60 SDR for example

[carmine sky]

Sooooo, any progress in fixing 10gbit USB in 4KX on MacOS ?

🙂

new MacOS is around the corner, so i think we can assume that ELGATO is already aware that this will be fixed ?

[past basin]

I've been told it should be working again in 14.6, now that Apple fixed or adjusted whatever got changed in 14.5.

[coral rover]

If this is the wrong place for this then I apologize, but I've been looking to buy a used Camlink 4K due to a low budget. Does anyone know of anything I should be wary of or things I should worry aboutr as far as buying a used one goes?

[past basin]

Mostly just get confirmation that it works and has no known issues. Given how wide it is you might want to see if they still include the USB dongle for it so it has that short cable run to not block off any ports - but if not any USB 3.0/3.1/3.2 dongle will work.

But Cam Link questions do normally go in #camera-prompter

[thorn lion]

i just bought the elgato 4k x and it been causing (Cracking Sound and Sound Delay)

[gleaming garnet]

Outta curiosity could a 4k x capture a 48 inch c4

Since it's technically 4k

4k 144 pass 1440p 60 hdr capture

Idk if size matters I think only resolution does?

Cus 48 inch c4 tv is 3840 x 2160

Even tho it's 48 inches and much bigger then any monitor I think it'd record fine cus it's a reg resolution?

[icy sable]

Hello! I have no issues with OBS or playing the consoles; however, I am curious why my capture card shows as (3) in OBS.

I have only one 4K60 S+ connected with my streaming PC. Also, there are no issues as previously indicated when I want to game on console.

[sterile vector]

I want to use my Elgato capture card on a single PC to stream without taking a performance hit. I want to be able to use all 300hz on my monitor. What's the best way to go about doing this?

[past basin]

This happens because Windows treats it as a new card every time you plug it into a different USB port. If you go into Device Manager and show hidden devices you'll actually see the original and (2), if they were never manually removed. Perfectly normal, especially if you'ove used the card in different ports

[past basin]

There's no point to a capture card on a single PC in most setups - the video encoding still has to be done by the GPU or CPU, all the capture card does is give you a HDMI input to take in video from other sources. In you case, if you want to record on a single PC and maintain a 300Mhz refresh rate, just do software capture - you'll wind up with the same performance hit either way, but that way won't affect your connection to the monitor.

If you were doing a Dual PC setup to send the video signal to another PC for processing, I'd suggest cloning your monitor to the capture card as a work around.

[past basin]

Only resolution matters, not the size. 4K X supports 2160p/4K UHD 60Hz with HDR and capture, so you should be fine.

[past basin]

What sort of spec does your system have? Especially what sort of motherboard. Also how much delay are you talking about - fractions of a second or a full second or more? Do you happen to have a clip of the sound you can upload?

[thorn lion]

https://pcpartpicker.com/list/zYHZWt

[past basin]

Okay, it's not the B450 chipset, that's the main thing I was cornered about there.
What about the sound - happen to have a clip of it? And a vauge idea of how much delay there is? Also what app are you using to record, and do you get the audio issues in others? For example does 4K Capture Utility and OBS Studio both produce the same audio issue?

Another thing that can distort the audio is if sound on your console is set for Dolby encoding, as well

[sterile vector]

I FIGURED as much already. I was seeing if someone knew a work around. Because the second PC I'm using is too weak and the stream quality is lowered. Almost defeats the purpose of having the second PC to stream.

[past basin]

Yeah, that's a bit of a tough issue - the video still needs to be encoded so there's not a real way to offset that entierly on single PC. The modern GPU's with dedicated encoders do offset most of the performance hit but there's still a slight hit (usually around single digit percentages, but it can be higher depending on what sort of encoding you're doing).
What do you currently have for encoding on the second PC? For 1080p even mode integrated Intel GPUs will get you at least a usable quality these days if you use their QuickSync encoders

[north nest]

I have my ps5 hooked up to my pc via hd60s+ so i can stream on obs. According to obs the audio capture is on point, but there is still a 1 to 2 second delay in the audio going to my headset. I've tried fixing it but can't figure it out

[past basin]

Try muting it and adding the card again as an audio input capture. OBS sometimes gets weird issues pulling audio though the video feed with DirectShow

[gleaming garnet]

2ell it can't capture 4k60 hdr only sdr but I see thnx

[past basin]

I should have been clearer there, yes. It'll capture a 4K60 HDR signal - but only in 4K60 SDR (converted by on card tonemapper) or 4K30 HDR. You can still pass 4K60 HDR to your TV or monitor.

[last marsh]

Has anyone figured out a fix to the (not responding) bug with the capture utility???

[gleaming garnet]

If u capture it at 4k30 hdr does it also capture the ones below it in hdr like 1440p60 hdr

Or for dat do u need to select to record specifically one at a time hdr

[north nest]

Ive done that, i still have the same issue

[broken verge]

I had couple questions. So I got elgato capture card hd60 s+, but let’s say I want to stream is there a way I can get my ps5 game audio and computer audio all through my Astro a40s? Or do I need chatlink?

[past basin]

Do you get the same audio delay if you use another app like 4K Capture Utility? Audio delay from HD60 S+ is usually software related - so it could be an OBS issue, or there could be audio enhancement software on the PC conflicting - if the later is the case the audio will be delayed in other apps as well.

[past basin]

It'll capture HDR in any format marked with a Blue Square on the rows here https://e.lga.to/4K_X_Resolutions
So with a 4K144 HDR source/passthrough (across the top) you can capture in HDR at 4K30, 1440p60, 1080p120, 1080p60, etc. You can only record in one of these formats at a time, which you'd select in your app, and depending on the app some setup may be required (for non Elgato apps you have to turn off HDR tonemapping on the card, and set the app up for 10 bit HDR colour spaces - not all apps will support this, OBS even only added it as recently as version 28).

[past basin]

Yes, with some caveats. If you don't need voice chat you can just turn on the audio monitoring on the PC and listen to everything through the PC (there may be a few ms of delay on the audio if you're playing on a passthrough monitor in this setup, and the headset is connect to the PC so you can't use it for on console voice chat).
If you have the A40 with the Astro Mixamp Pro TR, that can be hooked up to both the PC and the PS5 at the same time. Hook to the console with USB, use the stream jack from the MixAmp to the HD60 S+, set the HD60 S+ to analog audio, and the mixamp will send evrything to the capture card to be heard. After that you can also run an aux from the speaker/headphone out on the PC the aux on the mixamp to hear the PC at the same time. If you hear a buzzing on any of the audio you may need to add a 3.5mm ground loop isolator

[past basin]

You say that like it's a common bug - but there's a few things that can cause an app to hang like that. First thing I'd try is launching it without the card attached to make sure it's not having issues linking to the card. Then a fresh resinstall of the app with the latest version. You could also try an older version - though to recommend one we would have to know what capture card model you're using as some of the newer cards only work with more recent version of the app.
Does your capture card still work if you try it with other apps like OBS Studio or even Windows Camera?

[broken verge]

So I can get away with just a Mixamp alone?

[past basin]

Mixamp, some aux cables and maybe ground loop isolators for each Aux. But you don't specifically need Chat Link there, if that's what you're asking

[last marsh]

My capture card works with obs and that’s what I’ve been using

When the capture card isn’t plugged in

The utility doesn’t crash

[tough ginkgo]

Hey all! Is there any way I can use my Ultra wide montior but still use a 1920 x 1080 or 16:9 Signal going into the 4k Capture card?

The display is showing in letterbox

[keen cloud]

Will this work from Convert genki 2 my Elgato hd60X towards my iPad 10 also yes or no and my ps5?

[past basin]

Try going into settings and hitting "Reset Defaults" in the bottom left before reattaching the card and see if anything changes

[past basin]

You'd have to setup the card in cloned mode and use GPU scaling on the GPU of your gaming PC. It'll essentially squash the video or cut off the ends instead of letterboxing, depending on how you set it up

[keen cloud]

I meant on iPad

[past basin]

? I haven't gotten to your message yet

[keen cloud]

Ok

[past basin]

What specific generation of iPad 10" do you have, and what is Genki 2? I can't tell what you're trying to do here

[past basin]

That doesn't help - what is that first picture, what does it do? What generation is the ipad, I can't tell from a picture

[keen cloud]

IPAD10

[past basin]

WHICH iPad 10? Generation 10? 10"? Because the 10" Generation 10 only supports USB 2.0 speeds, if you're trying to connect a capture card to it to capture the PS5, it is not fast enough.

[keen cloud]

Trying to connect it to the convert dock

[past basin]

What does the dock convert?

[keen cloud]

Open the pictures please

[past basin]

I cannot tell what the thing does from a picture

I'm looking at the pciture. It has USB-C, USB-A and HDMI. But I have no idea what it actually does

Is it an iPad dock?

For charging and HDMI output?

[keen cloud]

iPad dock from shadowcast genki

[past basin]

If you have the 10th generation iPad 10.9" the dock isn't going to fix the issue where you don't have enough USB speed.

See tech specs here: https://www.apple.com/ca/ipad-10.9/specs/

It's limited to 480 Mbps, USB 2.0 speeds. HD60 X needs USB 3.0 speeds, 5 Gbps or faster

[keen cloud]

Ok

[past basin]

The dock will not fix that

[keen cloud]

Ok

[broken verge]

And it will capture everything like chat audio and game audio ?

[past basin]

Yes - though iirc you can configure what goes to that Stream port on it with their app (you'll have to switch the USB back to the PC for setting that up, then save it and put it back on the console, if you need to change anything). But iirc by default it gets everything - your voice, voice chat, game, PC audio, etc.

[broken verge]

Alright dope I appreciate it bro

[tough ginkgo]

Is there a way to do this without it looking squished? It looks bad lol.

[past basin]

Depends on your GPU - some may allow you to cut off the edges instead.
You could also set it to no scaling, and capture in full resolution in OBS but setup the position of the video in the scene to crop off the edges that way instead.

But the GPU is only going to render video once, so don't expect it to give you a properly scaled 1080p for capture with an ultrawide for play - you're going to have to compromise on something there

[ember cradle]

trying to run my android phone in 120fps but can't

I got HD60X and tried setting the EDID (Internal) to 1080 120fps for mobile

[past basin]

Double check what adapter you're using for the phone to convert to HDMI. Many of those adapters will only support certain modes and refresh rates

[ember cradle]

so if I buy the correct one everything should work?

[past basin]

Can't say for certain - mobile phones are tricky to capture sometimes.
Does the setup work if you try to feed it into a 120Hz monitor or TV withouth the capture card?

If not then it's most likely the adapter or the phone itself can't output 120 over HDMI.

[ember cradle]

okay it's running on 60hz

my phone

[past basin]

Yeah probably the adapter or phone then. Usually it turns out to be the adatper, but that's best guess

[ember cradle]

do you have any suggestions on which one to buy?

very little information online

[ember cradle]

even the newest flagships?

[past basin]

Depends on the phone. If I were to bet I woudl still assume the adapter you'r eusing doesn't support 120Hz, but I can't say for certain

[ember cradle]

these are the usb c adapter specs

it should be more than enough to run 120fps

[past basin]

Is that the actual list from the adapter? Again though I still can't rule out the phone. Does their documentation or support confirm it can do 120FPS on output? Some of them can only do that on their internal screen

[ember cradle]

reddit

but should be supported no?

[ember cradle]

based off the maths

[past basin]

The math doesn't always matter when it comes to what modes your phone or adpaters can output, especially if the adapters are active adatpters that do conversion on the fly

[ember cradle]

there's this adapter that has support for 4k 120hz

would that automatically mean it can do 1080p 120?

[past basin]

No

I would put odds on it supporting it but can't be positive unless it lists it or it's a passive adapter. And if it's a passive adapter it's down to what your phone can actually outpuy

[ember cradle]

my phone is oneplus12

I'd be surprised if it couldn't support it

[past basin]

I can't find what specific outputs the phone supports or what vesrion of DP-Alt mode it's running. I still couldn't tell you if it's the phone or the adatper you're using. In some cases it could even be the app on the phone. You said it doesn't get 120Hz if you hook it up straight to a TV right? It's usually the adapter, I just can't promise 100% it's not hte phone.

[ember cradle]

I'm using a usb c cable and a github project

and it works flawlessly

it's not the phone

meaning

it's either the splitter, USB-C adapter, or the HDMI cable?

I don't care if my recording is 60fps

I just want my phone to run at 120

but it's locked in the elgato software

[past basin]

Wait, are you trying to RECORD in 120? What's your Source listed as in the app.

4K Capture Utility cannot record above 60 fps, you need to use an app like OBS Studio for that

[ember cradle]

i want to record 60fps

but run my phone on 120fps

[past basin]

Yeah, that should be fine with 4K Capture then

But source is capping at 60 I take it?

[ember cradle]

what do you mean?

yeah

not sure why

[past basin]

You mentioned there's a splitter involved here?

[ember cradle]

yes

[past basin]

Does removing it change anything?

[ember cradle]

just doesn't work without it

because phones have hdcp

I will double check

this is what it says now

1440p74

the phones software says it's 60fps still

[ember cradle]

so it does not change anything for some reason

the splitter has hdmi 1080 120hz support though

just searched it

now it's 1440p60

no info online for this

so hard

[sly sigil]

Hey since i'm going to buy the HD 60 X i was wondering if the "Chat Link Pro" is necessary and if so why

[mint shard]

Hey folks, I have a chance to get Elgato HD60 for about 40 bucks used (but apparently only for a brief moment and then the owner put it away, so ideal condition on paper)

At the moment I'm using Mirabox320, it had ok reviews on Amazon, should I upgrade to Elgato?

[oak crown]

What's best settings for 4k60 pro

[frigid token]

HD60X is just flickering over and over, defaulted settings, changed cables from the USB-C cables to the HDMI's. Take the HDMI and put it from my PS5 straight to the monitor, it's 100% fine but through the HD60X the 4K Utility will pick it up for maybe half a second then drop it, then reconnect again and drop it, over and over and over.

Any insight on that?

[past basin]

Chat Link Pro is needed to capture audio that goes to a wired headset - most consoles mute the HDMI audio feed when you plug in a headset so if you're using something like console voice chat you need something to get the audio from the headset feed. If you're not planning to plug in a headset to the console you do not need it

[past basin]

HD60 S is an older card, so it's going to cap at 1080p60 and offers no HDR. It's also only compatible with Windows and the old intel macs, not the new ones, if that's a factor. It's a decent card, but it is from 2016 so compare the specs from it with what you have, I'd say

[past basin]

For what, recording, streaming? What app are you using? What are your PC specs? That's a very, very subjective answer and depends on a lot of different things

[past basin]

HDCP is disabled on the PS5, right? What resolution are you trying to capture at? You might also want to try disabling HDR.

Are you using the HDMI Out port on the capture card, and if so is that screen fine or also flickering? (I'm assuming fromt he working the capture feed in the app is always flickering)

[frigid token]

HDCP is disabled, correct. I guess I am trying at 4k, but it's definitely worked in the past. Just kinda brushing off the cobwebs. Do I need to bump it down to 1080?

HDR was on, but I disabled it and still encountered the issue.

And, it seems like it never goes through if I do HDMI out.

[frigid token]

I was totally content with just playing entirely through OBS pop-out display to pretty much be fullscreen

[past basin]

Okay, but is there a monitor hooked up there now or not? Trying to narrow down the fault - if only the monitor OR the captured video/preview video have an issue, then it tells us something about what's going on

oh I misread that

gimme a minute to get back on the PC off mobile

Also I meant to say disable VRR, not HDR sorry

[frigid token]

Right now, I have my PS5 hooked up to my 4K monitor and it's currently working.

If I use the HD60X, with the USB-C cable to a USB 3.0 port, the blue light stays on and picks up the hardware. However, the stream just flickers on and off repeatedly. The software I am using to test the functionality is the Elgato 4K Capture Utility as well as OBS

Additionally, when going through the HD60 X, it seems like the HDMI Out to the same monitor provides no output.

[past basin]

Sounds like an EDID conflict most likely. Do you normally want it to connect the monitor to the HDMI out?

[frigid token]

Normally yes, but right now I'll take anything working lol

How can I troubleshoot EDID?

[past basin]

In 4K Capture Utility there are three input EDID setings. Display forces the card to show your connected device the modes available on the monitor. The default is merged which merges the monitor's list with the card's own list, and Internal uses the list from the card, disregarding anything from the monitor

To start with I'd go into settings, under device, and try with Display as the EDID (with the monitor connected so it can pull the monitor's EDID data)

[gleaming garnet]

A

[frigid token]

Is this helpful?

You can see it picking up a source and dropping, I see it also says HDR. I turned off HDR and had it on at one point too, it does this regardless of HDR

[past basin]

Turn off VRR on the PS5 in the settings, if that keeps happening swap the HDMI cable

Those are my first two guesses on why that mode keeps changing

[frigid token]

Got it will try that now

Sorry if clipping my entire monitor was weird, seemed like the best way to share lol

Same thing still :/
Verified HDR is off, VRR is also off.

I know it's an older card, Elgato has it listed under Legacy even. Wonder if it's just time to get a new card

[past basin]

And HDCP is disabled on the PS5 right?

[frigid token]

HDCP is disabled, yeah

[past basin]

HD60 X is not a legacy product, that's still in production and support

Changing out the HDMI cable didn't affect anything did it?

[frigid token]

Nope, tried like 4 different cables.

I could try a Nintendo Switch right now if you want

[past basin]

What happens if you put the EDID back to merged, then disconnect and reconnect the cable. If it still does that reboot the PS5 into Safe Mode

I'm assuming there's no HDMI switches or adapters involved here, right?

[frigid token]

Nothing, straight on directly from hardware to hardware

Fun fact, my switch worked right away

[past basin]

hm

Yeah, I'd boot the PS5 to safe mode, that should reset it to basic video only. Since it seems it's the PS5 video signal that's the hiccup.

Having a PS5 on my own HD60 X they shoudl easily be compatible

[frigid token]

Know how to enter safe mode?

Spose i could look it up

[past basin]

I'd have to too - https://www.playstation.com/en-ca/support/hardware/safe-mode-playstation/

[frigid token]

So, now that I'm in Safe Mode what?

[past basin]

Is the video stable?

[frigid token]

Ah, okay test it here on this troubleshooting screen

one sec then

? lol

[past basin]

OBS isn't still open is it?

[frigid token]

nope

[past basin]

If not go into settings hit reset defaults and restart 4K CApture

[frigid token]

Same issue still, flashing.

Very bizarre

[past basin]

Yeah, we've changed a few settings, I'd unplug the card and restart hte PC to be safe here

[frigid token]

Can do

Still the same ol'

Really not sure what could be going on, considering the Switch worked without any settings change at all. I get the PS5 is a bit more of a complex system but dang

[past basin]

Next thing I'd try is setting the EDID to internal then, set the bottom option to Default. Then disonnect and reconnect the HDMI cable to force the PS5 to resync

1080p60 should be 1080p60 regardless of the fact it's coming from the Switch or the PS5

[frigid token]

Like so?

[past basin]

yes

[frigid token]

Same stuff

Let me try one more HDMI cable just for giggles

Nope, 5 different HDMI's I've tried now, and at least 2 of them are "high quality"

[past basin]

I'm at a loss. We know the card works. I can see it's on the latest firmware. We know the HDMI cable worls with the Switch. Why is nothing working with the PS5?

What happens if you manually set the PS5's resolution to 1080p, turn off 120Hz mode, VRR and HDR

That should be the same settings your switch is using, thereabouts

[frigid token]

Let me give it a shot

I can always contact the support too, just figured I'd start here

Just for some additional context, sorry I know everyone hates photo photos

Phone*

1080p is working

Cable limitation? Doesn't seem likely to me, it's a 4k cable but hey

This is good enough for me

[past basin]

At least it's working - I'd keep an eye on it though. Maybe check if there's any dirt in the PS5 hdmi jack that could be causing connection speed issues too

[frigid token]

I could try that, I try to stay pretty clean so I'd be pretty ashamed of myself if that was the case

[past basin]

Doesn't take much - dirt, maybe a sandfly. Even a spot of corrosion on a pin

[frigid token]

Well, thanks for helping me so much with all this troubleshooting

[past basin]

but that's all I can think of here since you've tried multiple cables is the HDMI port on the console or the card might have some dirt or a bent pin

No worriues, glad you got it working

[oak crown]

Streaming

[warped ledge]

it depends on what you want to capture and output.

[oak crown]

Elgato 4k capture utility

[warped ledge]

are you doing 1080p, dual pc or console?

[oak crown]

I do Single pc set up and pretty much every console you can think I have it and mostly do 1440p

[warped ledge]

I'm guessing ps5, and xbox seires x?

[oak crown]

I do ps3 and ps5 and nintendo switch and xbox series s

[oak crown]

Can you show me best settings for 1440p 60fps @warped ledge

[warped ledge]

Nintendo will only allow 1080p but the others it's pretty simple. Give me a few mins. 🙂

[oak crown]

OK 👍

[warped ledge]

how is this setup?

[ember cradle]

@past basin

just spent $50 on a new USB C adapter

aint working

I think it's a software issue

when I plug it into the phone and monitor only it's still capped at 60fps

[oak crown]

Yes I think this will work

[warped ledge]

Glad to hear. 🙂

[warped ledge]

what are you capturing?

[ember cradle]

phone

my phone keeps capping at 60fps

my setup is HD60X, OnePlus12 phone, USB C Adapter with 4k 120hz capability, HDMI Splitter, HDMI 2.1 cables

Goal: Run my phone at 120fps and record it at 60fps

Issue: Phone capped at 120fps no matter what I do

[ember cradle]

mobile game

[devout plover]

Is the HD60 X supposed to be able to just capture video from another pc? Or audio as well?

The audio is just static basically, are there any drivers i need to download to fix it?

Both in obs and the hd60 4k app from elgato both get no audio and just low volume static

[craggy relic]

@past basinI just bought 4K X and capture card still show 2160p60

https://cdn.discordapp.com/attachments/1279828160061509767/1280503640800366643/image.png?ex=66d85172&is=66d6fff2&hm=1c025f344b95281fee1118302dc84d0033eb8b5b3ca80966bc59aeb67fff22cf&

[past basin]

4K Capture Utility caps at 60fps - to go above that use something like OBS Studio

[craggy relic]

Oh ok how to fix this please

window capture show the wrong window on obs

[past basin]

Don't use Window Capture. Add the card as a Video Capture Device in the sources list

It'll set up the same way as HD60 X https://www.youtube.com/watch?v=27fYbUln-Vg

Then just configure OBS for 120 fps in your video settings

[craggy relic]

i need window capture for my game

do you know how to fix it please ?

[past basin]

Why do you need Window Capture?

Are you trying to set it up in the same OBS Scene?

[craggy relic]

one for apex and one for my window

yes

[past basin]

Set up a new scene, is the best bet

[craggy relic]

okay will try :p

thank you

[past basin]

Good luck!

[craggy relic]

thanks 😄

working

you really are the best 🥵

[past basin]

Glad to gear you got it working!

[formal plinth]

Does anyone know if i can plug my chat link pro into my go xlr and still be able to do all my streaming through the xlr?

[craggy relic]

little problem now when i use custom obs settings https://media.discordapp.net/attachments/1279828160061509767/1280590029143674910/image.png?ex=66d8a1e7&is=66d75067&hm=7e9b162410445c092c07b4b43e47e63407fd39beb473c73829ba51c60889e77c&=&format=webp&quality=lossless&width=825&height=336 it's not blurry but i have latency

and when i use default setting https://media.discordapp.net/attachments/1279828160061509767/1280589675463049331/image.png?ex=66d8a192&is=66d75012&hm=76080301207fab31ca1251cbdff98e07958913921c2ad1feaeb3dbacae8547d5&=&format=webp&quality=lossless&width=1753&height=436

it's 1440p but no latency

how to fix this

[past basin]

That's normal on 2160p144 - it has to compress video to MJPEG at that high a setting, so I find the latency in that mode can be a slight bit higher. If you try 2160p60 and switch the video format to NV12 do you see it go away? That would confirm if that's the problem.
Ideally hook a monitor that supports that signal up to the HDMI OUT of the card and play in passthorugh - that HDMI OUT is like a splitter so it skips all the video conversion and capture and won't add any latency.

[last marsh]

nope still doesn’t respond

[craggy relic]

I will try and i have no monitor plug btw

[broken verge]

So do I just not use the optical cable? Forgot to ask I was looking back

[ember cradle]

@past basin

Do you know how I can make my source 120fps?

[devout plover]

How do you capture the audio?

The default source added from adding a video device is just very low static

[craggy relic]

it's better but NV12 is capped at 60 fps how to uncap it ?

[past basin]

You can't - card has to use MJPEG to go above that

It just confirms that's where your extra latency is coming from. Your best bet it to use the HDMI out on the card with another monitor to play on passthrough

[past basin]

If you're only getting static, it depends on what you're capturing. If you are using a console or something, then if you have a headset connected to it you'll need a Chat Link and to set the card to Analog Audio mode. If there's no headset invovled with the console, it should just work like that - if not add it again as an audio input capture in your sources, like they show at the 38 second mark of the video and see if anything changes

[past basin]

That's how I'd do it - that'd only be used for adding chat mix with their HDMI adapter. So if you do need Chat Mix instead of manual control, make sure you add their HDMI box on the other side of the capture card (the HDMI out side). Even then it can still sometimes cause issues to passthrough multiple HDMI devices so I normally don't suggest it (and just skip the optical), but if you need it that has the best chance of working.

[past basin]

It worked without the card connected through, right? Try uninstalling it and reinstalling it. Maybe even use an older version.
You may also need to go into Windows Privacy settings and go to the camera section (since capture cards get treated as cameras), and make sure it's set to allow apps touse the camera, as well as the second option that allows Desktop apps to use the camera. If the app still locks up, check with the support team at #official-tech-support so they can look into the app

[past basin]

I do not, no. Like I said I'm not familiar with many mobile phones. Between the phone, the adapters, and the splitter you're using for HDCP it could be interfering with EDID detection for the phone. I've even seen some phones where the built in GPU can't go above 60 for the extrenal port (especially if mirrored), and some apps that are capped at 60 the same way. You said it wasn't getting above 60 on the TV either right? In that case you're better off starting with support for your phone - I'd contact them to make sure it can output in 120hz before going too far and see if this is a known issue they know how to fix.

[ember cradle]

thanks man

[broken verge]

I was reading this reddit post that’s why I was asking. So if I use usb it’s the same as using the optical cable?

[past basin]

You lose the ability to adjust in game audio against the volume of your voice chat with the mix amp's dial and would need to set it manually on the PS5, that's about all

[broken verge]

So basically if I do the setup you said the only limitation is I can’t adjust chat mix, but I also save like 40 dollars from hdmi adapter to set up

I see that’s interesting

You know how in PlayStation when you go to the volume button we would lower the party chat or game chat through that right?

[past basin]

Pretty much, yeah.

[past basin]

That should still work, yes. Just won't be able to use the mix dial on the A40 to do it without going into the menus.

[craggy relic]

oh i see and i coudnt do that with 4k pro ?

[past basin]

4K Pro doesn't support MJPEG so can't capture above 4K60 (though it can passthrough above that to the HDMI out port if you're watching on a dedicated second screen)

[craggy relic]

Oh ok i see very sad for the 4k x then

cause it add latency

[craggy relic]

mjpeg work with 4k144 but alot of latency

[past basin]

Yeah, pretty much. It's a compression format, so it takes a bit to compress the video, hence the extra latency

That's why I was suggesting using passthrough earlier, if you happen to have a second screen around

[craggy relic]

i do but its not 4k144

[past basin]

Is your main monitor 4K144? If so you could swap them while you're using the capture card. Odds are you'll only have your streaming app up on that monitor when you're gaming, so it should be fine to switch the main monitor over instead. Don't need 4K144 to hit the OBS start recording/stream button 🙂

[craggy relic]

my monitor also got a function to create multi dispaly and fractionned my screen

so you suggest me to plug hdmi out into monitor ?

So picture wont be compressed but instant ?

[past basin]

Passthrough (the HDMI out) it basically a splitter - it'll skip any image processing or compression for video going to the HDMI out port. So you can play without latency while sill recording - since you're playing on a dedicated screen you don't have to worry about the latency on the captured video then.

[craggy relic]

so i plug hdmi cable into capture card out and i plug the other edge into monitor ?

[past basin]

Yes, that should basically get you a split copy of the signal to play on without the latency

[craggy relic]

ok thank you i will try

[past basin]

Good luck with it!

[craggy relic]

what if i plug it into kvm switch ? No compression too ?

[craggy relic]

i tried with 2 monitors

still latency

[devout plover]

Thanks for the reply ! In capturing another pc

[past basin]

Make sure the monitor itself is set to gaming mode.

Capture cards can sometimes keep monitors from detecting what's connected and goign to gaming mode on their own

[craggy relic]

oh ok will try

[past basin]

But the video you're gettingin capture should have latency still - the video you're watching on the monitor in the HDMI OUT port should not

[craggy relic]

game enhance mode ?

[past basin]

Name might change depending on the monitor - sounds like that one is worth a shot

My own goes set to "FPS" mode

[craggy relic]

well same

it's fine i will use 2K144

[lethal bay]

Hi, I've always had several issues with my hd60s, ranging from "always flashing red" to not having any audio. But right now it doesn't seem to "turn on"? there is no light and I am 99% sure that all the cables work

is it broken? Nothing has happened for it to be broken

Update, plugged in and out for the seventh time and it randomly started working

still flashing red but 🙈 monkey see no evil

[azure barn]

anyone using the elgato 4k x at all ? I am having some major issues with getting the resoultion set right? Its all stretched and looks naff.

[past basin]

Can't say I've run into that - what app are you using and what resolution are you trying to capture?

[past basin]

Check and see if there's any drit or corrosion building up in the port if you have to keep unplugging and reconnecting it - or repalce the cable in case it's starting to fail (any USB-C to A or C to C cable with 5 Gbps or faster should do fine - make sure the speed is right, 5 Gbps + for USB 3.0, a 2.0 cable won't work)

[lethal bay]

Ty! will keep noted!

[azure barn]

lol right.... bare with me here. I am using a 2 pc/laptop setup. gaming pc is using a Samsung g9 5140x1440. I have set the g9 screen resolution to 2560 x 1440 to make it the same as my laptop screen. On the laptop screen in OBS. I have set it up 2560 x 1440 on both base and scaled and it looks stretched on the height. I am starting to feel like I have this all wrong and I need some guidance from a pro.

[past basin]

Did you set both the OBS canvas and the source properties for the capture card?

2560x1440 is standard 16:9 aspect so shouldn't generally get stretched

[azure barn]

the problem I am finding is the capture ultility app keeps saying it wont support ultra wides. even tho I have set it up for 2540 x 1440

its like the height needs to be adjusted a little bit to sqaush it down to make it look right.

does anyone know if elgato will be putting in a firmware update to support ultra wides at a later date?

[azure barn]

by the way thanks for your time and effort to help me 😄

[past basin]

Wait are you trying to window capture the Capture utility for OBS? You can cost capture utility and capture the card directly as a Video Capture Device.

Also Ultra wide support was added in 4K Capture Utility 1.7.11 along with a firmware update for the card

But if you're running the monitor in dual 1440p ultra wide shouldn't be a factor

[azure barn]

no i am not using capture utility at all nor sending it back to obs. I only capture utility to set up the settings and exit it. I use obs to take information from gaming pc using add video capture device and adding 4kx that way. does that make sense.

the capture utility is being a pain and wont even let me in. it says about cant use ultra wides and then saying about its being used by a different device. I am starting to pull my hair out with all this lol.

[past basin]

Yes that's the correct way to set it to be used in OBS.
If you're getting errors that it is already in use make sure OBS isn't still using it and if not go into 4K capture and hit reset defaults then restart. I've seen it do that after an EDID update and needed to reset it.
It shouldn't be complaining about ultrawide at 2560x1440 but if it is make sure it's up to date as well

[azure barn]

@past basin can i show you a stream video? I know there is rules and its not promoting myself. I just want you to tell me you can see the problem.

[past basin]

Yes that's fine

[azure barn]

dm or in here?

[past basin]

Here's give in case one of the other volunteers has an idea too

Plus my DMs are a mess right now - too much spam from having them open on specific servers, I basically just muted them in the end

[azure barn]

https://www.twitch.tv/videos/2241869103

sorry i am still setting everything up. so the stream is naff.

if you look at the character he looks stretched and some other scenes it looks terrible.

[past basin]

Be a sec, for some reason the clip isn't loading. I can see it's there. I can see it has time. But twitch loads it as 0:00:00

[past basin]

Happen to have a timestamp for where the problem is visible?

actually waity that looks letterboxed

[azure barn]

3mins 24 secs around there.

[past basin]

Do you have an OBS log you can share from one of your recording sessions as well? You can upload one from your help menu. It starts a new one each time though so you'd need to make a quick test recording or find one of the old logs

[craggy relic]

can anyone help me in yt

[azure barn]

yep i got it what ya looking for?

[past basin]

I mostly want to check all the settings. I can see what you're seeing I thik - there's a very small amount of letterboxing at the bottom and top of the video. Almost like the resolution settings don't perfectly match somewhere

[azure barn]

okay need to login to laptop discord

ill send over DM is that okay?

[past basin]

I'd like to double check the canvas and source properties at 100% matching. Also when you setup the source did you ever resize it? You might want to try clicking on the source and hitting CTRL-F to snap it to full canvas size

YEah, just let me know when you send it

[azure barn]

sent

when i done it i pressed fit to screen

[past basin]

actually better question - do you see this if you make a local recording too, or only when streaming?

[azure barn]

arcsane sorry give me 2 mins mate.

[past basin]

While you're checking things I'd check to make sure you don't have rescaling on in your output either

[past basin]

I don't understand the question? What do you mean help you in yt?

[azure barn]

just done that dude thank you. i think we solved it bud. I will do some more testing but if your happy to look over the stream in a bit to see your thoughts. I would appreciate it 😄

[brave radish]

Good afternoon do we have to take a ticket or something to ask questions 🙂 ?

[brave radish]

well in any case if someone jump there sooner or later , i'm trying to duplicate my samsung odyssey g9 with elgato hd60s+ with hdr but i cannot manage how to do so ^^;

[past basin]

The instant you duplicate a display though Windows it shuts down the ability to use HDR.

You can either use the card on pass through (the HDMI out port) or instead of cloning the display with Windows, extend it and set OBS up on the gaming PC for HDR and use it to project to the extended display of the capture card

[past basin]

Good to hear - have gotten a bit tied up, but if I get a chance I'll take a look

[brave radish]

so any method is fine to me, but how do we use passtrough then ? only putting my hdmi in the out instead of in ?

bit confusing to me with the out i also need another cable inside the in ?

[past basin]

You'd use it the same way you connect a console - whatever you're cpaturing goes to HDMI IN, whatever screen you want to watch that soruce on goes to the HDMI OUT

[brave radish]

so i wanna capture my gaming pc to the streaming pc

but i'm clueless on how to do so i've been doing settings for o ver 20 hours now it's a but messy in my head if you have a clue on how to do so haha ^^

[past basin]

There's two main ways to do it - passthrough, where you hook things up as a console would, using both the HDMI in and HDMI out. And cloned. For cloned you leave the HDMI OUT empty - both the monitor and the capture card go to different ports on your GPU, and you either clone with Windows (Which disables HDR) ot you set it up as an extended display in windows and use OBS to clone it with HDR to the exteneded screen (which is actually your capture card going to the other PC).

[brave radish]

I wanna maintain the HDR for sure can i keep it with the cloned version ?

i'm not going to include OBS on my gaming computer

[past basin]

If you do it in extended mode with OBS yes. Don't forget to set OBS up for HDR.

Then no.

[brave radish]

i have to forget about the HDR ?

[past basin]

Or use the capture card in passthrough - which will likely limit your refresh rate since HD60 S+ caps at 1080p 60 Hz

Keep in mind you're not encoding video with the copy of OBS on the gaming PC, just sending it to another screen

[brave radish]

passtrough allows hdr with obs on the streaming comp ?

[past basin]

Yes, though HD60 S+ is an older card and only supports HDR in YUV420, not YUV422 or RGB.

[brave radish]

that's gonna be good enough till i can get a pricier one

[past basin]

That said since you have a G9, keep in mind HD60 S+ does not support 1440p. You'll have to run in 1080p (unless it is the 57" G9 with the dual 4K, then 4K30 is an option)

[brave radish]

so my gaming comp is gonna be in 1080p 60 hz ?

[past basin]

If you use passthrough, yes

With that card. Newer cards offer faster passthrough setups

HD60 S+ also doesn't do Ultrawide. So you'd likely want the monitor in dual display mode and game on one side

[brave radish]

can i do 2560 x 1440 with hdr on passtrough ?

or i need a better version ?

[past basin]

HD60 X or 4K X would do it, but not HD60 S+

[brave radish]

hmm seems like im struck dunno what to do with 60s+

[past basin]

4K60 Pro Mk2 and 4K Pro would laso do it

Yeah, HD60 S+ is a great card for 1080p60 gaming which was most popular when it launched, but it's a bit limited compared to the newer ones

[brave radish]

so let me recall the situation

i have to clone to passtrough to be able to have the video on OBS right ?

if i clone my monitor will turn into 1920x1080p 60 hz with hdr ?

[past basin]

Clone and Passthrough are teo different setups.
HD60 S+ is going to lock you to 1080p either way - though a cloned setup will let you capture at 60Hz while gaming at higher (your GPU will sort the difference) but comes at the expense of HDR.
Passthrough will lock you at 60 Hz but should allow HDR.

You're stuck with 1080 on that card either way - your choice is largely down to do you want HDR or higher refresh rates?

Keep in mind that if you're streaming, pretty much only YouTube supports HDr yet

[brave radish]

but right now i can choose the resolution 2560x1440 on hd60s+ no? without hdr ?

[past basin]

You shouldn't be able to, no - but in some setups it may allow you to select a mode it doesn't support. If it does it may work but keep an eye on it

[brave radish]

well ive be able to choose 5120x1440 like a minute ago

[past basin]

Did you actually see that on the other end though, in OBS? On a PC setup instead of console you can often set modes that are not supported by the display (or capture hardware)

[brave radish]

yeah but im not gonna do 5120x1440

[past basin]

Then you might get 1440p out of it. Officially it doesn't support it thoguh so watch to see if it gets buggy at all

[brave radish]

dunno the official website says Supported Input:

Up to 2160p60 (4K) HDR10

which is why i was trying to get hdr + 2560x1440

[past basin]

Yes, but 1440p isn't an official broadcast standard - most capture cards of that era didn't support it. Even PS5 didn't support it at launch. Most capture cards from that era jump from 1080p to 2160p, which both have broadcast standards. 1440p even now gets quirky on some systems because it's a PC resolution essentially, so there's no broadcast spec for the capture card to fall back to.

HD60 X was the first Elgato external that officially supported 1440p

[brave radish]

how can i try the passtrough with my both pc just to see if it works or not ?

[past basin]

https://help.elgato.com/hc/en-us/articles/360033796252-Elgato-Game-Capture-HD60-S-Supported-Resolutions has the list of modes that card supports

Just hook itup the way you would a console. GPU to card's HDMI in, then card's HDMI out to monitor

The HDMI out is your passthrough signal - it's basically split off inside the card

[brave radish]

so gpu to in and monitor to out and hd60s+ usb to streaming computer ?

[past basin]

yep

[brave radish]

tryingg that within the minute to keep you updated

[past basin]

I may have to step out there shortly but if I'm not still here when you update, I'll be back in a bit

[brave radish]

apparently i can do 2560x1440 but it's stretching the screen to 5120x1440

so to allow a 2560x1440 without stretching my screen to it's maximum capability i need an elgator 4k pro mk2 ?

or another model ?

[past basin]

I"m not sure why it's strecthing there, but HD60 X, 4K X, 4K60 Pro Mk2, and 4K Pro should all support a standard 1440 (2560x1440)

Support for 5120x1440 Ultrawide hasn't been confirmed on any of them (though some users have gotten it to work). But standard 1440 should be fine on any of those 4

[brave radish]

want a capture from my phone ?

i can do 3840 x 2160 also that's the best resolution

And that's 3840 x 2160

[brave radish]

yeah and which users managed on which card ? cause i don't wan't to buy all of them to try it out 😄

[past basin]

How are you displaying that? OBS or 4K CApture or something else?

[brave radish]

This time i managed a custom résolution

I need to see for the obs side

5120x1440 is a bit too much ill go back to 2160

yeah so 2560x1440p hdr is fine but if you want more you probably need elgato 4k pro to try a 5120x1440 resolution thing is i doesn't own one to try it out and it's a 300$ test bit much of money

[brave radish]

Is there a capture card that allows 5120x1440p 120 fps on your gaming comp and transform it into 2560x1440 on OBS for example ?

[past basin]

Not that I'm aware of - some of them might, but they haven't been officially tested at those resolutions. 4K Pro or 4K X would be the most likely ones.

[brave radish]

got the answer for the sound just now

[past basin]

kk

[brave radish]

this one works or too old too ?

[past basin]

Too old - capped at 1080p

[brave radish]

only the 4k pro does then ?

or 4k60 pro works too ?

[past basin]

4K60 Pro Mk2 or the newer 4K Pro. though again neither has actually been confirmed to handle that setup.

Just that they may technically support it

[brave radish]

Okay and i'll be able to have 120 Hz and HDR too ? it's gonna be the best support i can have ? just sending that to OBS isn't possible for twitch ?

[past basin]

To send it to Twitch you'd need to ass a rescaling to your ouput settings to scale it down to something Twitch can use

I'd stuck with 4K Pro or 4K X though as both are HDMI 2.1 while the older ones are not. You can compare those for their supported modes here: https://e.lga.to/4K_Pro_Resolutions
https://e.lga.to/4K_X_Resolutions
4K Pro will need a PCIe 2.0 x4 or higher slot while 4K X needs a 10 Gbps USB connection (3.2 Gen 2 or 3.1 Gen 2 or better)

[warped ledge]

I could chime in via Ultrawide, but I can say I do a pc capture not with a capture card, but it taxes my GPU like crazy. Right now I think Elgato only has certain resolutions that can be caputred in Ultrawide, but I'm hoping for Super Ultrawide soon.

[carmine patio]

Does anyone know why my game keeps crashing when cloning with Elgato 4K X? Everything runs smoothly but as soon as i alt + tab out the game my game crashes. I have both monitor & 4K x running at 1440p 240hz

[warped ledge]

it shouldn't crash, but alt tab is a know issue if you're not running window borderless

[strange turtle]

Hey everyone, I'm new to this streaming/game capture life and I think I have all of the needed hardware but I'm struggling to figure out OBS, 4K X, PC and PS5 setup. Anyone here experienced in said hardware config?

[junior stratus]

What’s the best riser cable for the 4k60?

[carmine patio]

Do u know why its crashing?

[carmine patio]

What settings should i be running on elgato 4k capture utility app with 4k x & 1440p 240hz?

[carmine patio]

When i set edid to internal and 1440p, in display settings it sets the elgato to 144hz insted of 240

[past basin]

4K X will setup the same as HD60 X so you can follow this guide https://help.elgato.com/hc/en-us/articles/5329003032973-Elgato-Game-Capture-HD60-X-PlayStation-5-Setup

[past basin]

The card only needs PCIe 2.0 so most should be fine - keep in mind they're not officially supported with that though. Make sure the card works without a riser first.

[past basin]

Some of those EDIDs are HDMI 2.0 ones for earlier cards and compatibility issues - generally you should only be setting EDIDs manually if you're having technical issues. If you have a monitor with matching spec in the HDMI out port just leave it on Display.
There's not many settings to set other than that if you're recording with 4K Capture Utility - mostly make sure your video encoder is set correctly and asjust your bitrate to preference - higher bitrate means more quality but more load on your system and more space taken up by the recordings so what you're setting it to depends on your particular needs.

[prisma glade]

I’m on Xbox Series X and when I switch my audio output to headset and speakers on Xbox to record party chat I lose game sound completly through my wireless headset and Elgato anyone know why ?

[strange turtle]

Thanks. I have it all plugged in just trying to figure out the software now.

[past basin]

Are you using the 4K Capture Utility or something else like OBS?

[past basin]

Does this happen for all games? Some have their own audio settings aside from the built in Xbox ones.
That said you've mentioned a wireless headset - is there a Chat Link or anything hooked up here? I don't believe you can mix a wireless Xbox headset with the controller headset jack at the same time.

[prisma glade]

all games when i put headset and speakers as output it just plays the party chat sound through my headset twice and mutes my xbox audio

[past basin]

Did you also disable the option to "Mute speakers when headset is attached"?

Because that'll mute the game audio on the HDMI conneciton

(though shouldn't generally affect the headset audio)

[prisma glade]

yeah

[past basin]

Is the audio set to Stereo (uncompressed) for both? You might also want to fully shut down the Xbox and unplug it from power for 30 seconds to see if it'll reset the audio engine - might just be a software hiccup on the console

[prisma glade]

yeah both on uncompressed

[strange turtle]

I was recommended to use OBS (which is what I have running) but not sure if I should use the 4K capture software instead.

[past basin]

You add the card to OBS the same way you would HD60 X - there's a setup guide for that one here: https://www.youtube.com/watch?v=27fYbUln-Vg

[junior stratus]

Okay cheers

[gentle frost]

Question, has anyone seen this problem before? HD60x, and ps5. The obs picture from the HD is perfectly fine, however the gameplay screen is messed up. 2k is chopped in half, other games it gets foggy.

On windows 11 pc. I’ve checked cords, this is actually the 2nd HD capture card, I sent one back for the same thing, so it makes me think it’s not the card but maybe a setting somewhere

If I plug the console straight into the monitor the picture is fine. So I’ve ruled out monitor/cords for cause of issue

[past basin]

This is usually a VRR mismatch issue. Turn off VRR on the PS5 and it should go away

[devout plover]

unfortunately nothing changed

it will never get louder than this

and even when there is nothing playing it dances up to 58db with what i presume is static

[lunar oyster]

hey guys. i use a 2k 240hz monitor as my main with a 1080p 140hz monitor on the side. i purchased the elgato 4k x capture card. so i plugged it in and set it up. i cant use 240hz anymore because my elgato only captures max 144. i am fine with the hz change. not too noticeable. i dont know if i am just getting the settings messed up on the 4k util app on obs but from the preview and from streaming, it doesnt look like im using a capture card. i was expecting crisp gameplay but everything looks blurry and grainy. i have the usb plugged into a 20gbp spot on the back of my pc. am i missing something stupid or are the capture cards just not good enough yet?

maybe i am just expecting too much. idk.

[keen cloud]

I wanna know can these two work Elgato HD60X and the ps portal?

[warped ledge]

Does the portal have an HDMI connection

[warped ledge]

It shouldn’t be blurry I actually have a guide in #community-resources for setting it up, however I’m curious you’re the second person who said that things look blurry

[keen cloud]

USB c

[reef surge]

Hey all 🙂 I'm wanting to help my friend get into streaming but she doesnt have a PC, she's looking at getting a neo capture card for her ipad, is she able to stream from the ipad to stuff like tiktok/twitch etc? I dont know much about ipads

[ripe temple]

@reef surge

Try camp studio

I can’t vouch for it, but is what I found on Reddit

[reef surge]

I appreciate you looking into it for me 🙂 I'll see if it works

[carmine patio]

My elgato 4k x is stuck at 144hz when setting edid to 1440p, my monitor is 240hz

[wild parrot]

Anyone using a 4K X capture card with PS5, MacBook, External monitor, and OBS? I watched a video yesterday made about a month ago, specifically for this setup, but my streaming is coming out SUPER choppy. What would need to be adjusted in the settings to fix this?

[wild parrot]

Probably too broad of a question 😅

[lunar oyster]

@warped ledge maybe i am expecting too much. for a 250 dollar capture card, id expect zero loss in quality. when i look at my screen through obs, right off the bat it does not look crisp. if i have it plugged into a 1440p monitor and i wantch to stream in obs, do i touch any settings in the 4k app? do i change anything in the obs settings?

[warped ledge]

I can help you when I get out of work, but there are some OBS settings and Nvidia settings, but which GPU do you use AMD or Nvidia?

[lunar oyster]

nvidia

[warped ledge]

https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[past basin]

You should still be able to pass through 240Hz to your other monitor - the Capture caps at 144 but not the passthrough. (Do not set a manual EDID here, leave it set to display - the manual EDID is meant more for compatibility and the included 1440p is a HDMI 2.0 one, not a 2.1)
Also you've indicated you're watching that 1440p on a 1080p recording screen - make sure your fuzziness isn't just caused by downscaling your recording while you play.

[past basin]

Near as I can tell the PS Portal does not support video out over USB-C. So no you won't be able to capture the portal on the HD60 X.

[past basin]

Don't manually set an EDID - they're generally only used when something isn't working. Set the input EDID mode to Display and let the card pass along the EDID from the connected monitor. Many of the included EDIDs are designed to work with the older cards and are HDMI 2.0 only which can limit some modes.

[past basin]

Is the preview fine and the stream is choppy, or are both choppy? If it's just stream then odds are it's either an encoding issue or a network issues - check your OBS logs to see if it mentions that it's dropping frames (these are in the help menu - it makes a new one each time so you'll either need to go to the folder an open an old one from when you streamed or start and stop a short test stream to get details)

[past basin]

Yes, Neo will work with iPad, if it's an iPad with a USB-C 5 Gbps port or faster. Some like the iPad 10 are USB 2.0 speed capped, so check what model you have. I think any that are the list here will work https://support.apple.com/en-us/108894

Also be aware that only the last device connected can be used for sound, due to limits of iPadOS. Very annoying, and silly limits. So setting up audio capture for both the captuer card and an external mic at the same time requires additional hardware. Camo Studio that MVRIK suggested has a video on that hare https://www.youtube.com/watch?v=Ocu3w6pmbDk

[past basin]

Did the full shut down and unplugging fo the Xbox change anything or is your audio still not working as expected?

[past basin]

What are you actually tyring to capture here, and how is it hooked up.
You may also have to go into Windows Sound settings and make sure your card didn't get muted at the system level (Press windows key + R and type mmsys.cpl and press OK, go to recording, check properties for the card, and make sure it's turned up and not muted on the levels tab).

[prisma glade]

yeah still not

[past basin]

What sort of headset are you using with it? Headset and Speakers mode is right on the Xbox OS. Really weird to see it misbehaving

If you've got something like the Astros that also interface with HDMI I could see some issues

[prisma glade]

using a steel series wireless one has an adapter that goes in the back

[past basin]

Hm, that still shouldn't affect audio going to the HDMI out when you're setting headset and speakers.
And the audio setup looks like this

Only other thing I can think of is that the Chat Mix dial on that headset might be set fully one way which would remove the game audio

[warped ledge]

Ok I’m off of work.

[thorn stream]

como puedo mandar la imagen de mi capturadora hd60 pro de mi pc gaming a mi laptop?

How can I send the image of my hd60 pro capture device from my gaming PC to my laptop? to stream on the laptop

[warped ledge]

The HD 60 PCE card has to be inside of a desktop PC. It would not fit in a laptop.

[devout plover]

Im capturing my main gaming pc with my streaming pc using the the capture card by mirroring screens

Il try that thanjs

[keen cloud]

please feedback this ?

[red crest]

I just got the 4k pro and when I hook it up to my console it shows on my pc fine but when I try to take out the signal it doesnt show on my monitor. I tried it on another one and it worked. Does anyone know if there is a way to make it work on the other monitor?

[versed quarry]

hello! new capture card streamer here lol. i recently picked up an Elgato HD60X capture card. but i am having issues. the capture card will slightly pick up in game voices, but will not pick up music or sound effects at all (footsteps, gunshots, explosions, etc) i have tried every solution that i have been given by youtube, tiktok, reddit, and the official elgato support page, with no dice. can anyone help me?

[past basin]

I have no idea what you're asking for here? That's a capature card and a smart watch?

[past basin]

Sounds like your PC or mac has noise cancellation enabled. Is it a PC or Mac? Steps for disabling it change depending on what you have

[warped ledge]

is HDCP off?

[red crest]

how do I check that?

[past basin]

This usually winds up being EDID issues - check in the 4K Capture Utility if the EDID Input Mode for 4K Pro is set to "Display" or not. Depending on what modes your monitor supports you might also hit issues where the card shows your console modes the monitor doesn't support- if that happens try truning off things like 120 Hz, VRR or HDR

[hollow summit]

Good afternoon everyone. I've used the HD 60 card to stream off of my PS4 in the past, but I'm running into an issue when trying to set it up on my PS5. The connections appear correct and I'm able to see the PS5 on the monitor I have it connected to, but when I open StreamLabs OBS, it's stuck on "One moment please..." and when I click Configure Video, it's showing "Connect your capture device to get started!" If it wasn't connected, I wouldn't be able to see the PS5 on my TV right? Is there something I'm missing?

[red crest]

I tried all the EDID modes and nothing changed. How do I turn off 120 Hz, VRR or HDR?

[past basin]

Depends on the console you're using - usually in the video options in the settings

[past basin]

Does your PS5 already have HDCP disabled? Vic mentioned that to another user just a moment ago because it's a very common issue we run into

[hollow summit]

Yeah, I did that immediately since I remember having to do it on the PS4

[versed quarry]

it is a windows laptop.

[red crest]

I use it for my switch and a lot of retro consoles so I can't change these settings. I know that the 4k pro is overkill for that but I have had issues with usb capture cards in the past lol.

[past basin]

Most Windows noise cancellation effects can be removed by disabling Windows Audio Enhancements on the capture card. You can do this by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

If there's still no change you may have to identify what software is installed on the PC. This can usually be narrowed down by knowing who made the PC or motherboard you're using.

[past basin]

Wait, this applies with multiple consoles connected?
Check if your monitor has compatibility modes settings - things like AV vs PC mode, or even HDMI 2.1 vs 2.0.

[past basin]

If you use it with the Game Capture HD app, does anything show up?

That'll be useful in narrowing down if this is a software config issue or connection/console settings issue

[hollow summit]

It's saying it's in use by another application. I already closed SLOBS though...one second

[red crest]

Not multiple consoles connected at once. My monitor has AV and PC modes but changing that doesn't do anything.

[past basin]

I means more if you could replicate the issue with different consoles connected.

That usually rules out a console configuration issue - unless you're passing retor gear through the same upscaler or something

[red crest]

I have tried multiple consoles with multiple different resolutions

[past basin]

Yeah, I'd probably restart the computer there to make sure the card gets released

[past basin]

And this only has issues on one monitor? That monitor doesn't have DSC always enabled or seomthing does it? What monitor is it?

[hollow summit]

That's what I did. I am about to open elgato capture now

Yeah, it's capturing perfectly fine in Elgato Capture.

[red crest]

I'm not sure what DSC is. Its a Samsung monitor.

[past basin]

Likely a StreamLabs config issue then. I'd shut down Game Capture again and try it in SL once more. Maybe remove it and add it from scratch if it still won't play nice

[past basin]

Display Stream Compression. Used to get higher refresh rates or resolutions on some monitors, but interferes with capture.

[hollow summit]

Alright, closed Elgato Game Capture and opening SLOBS

[past basin]

I'd need to know what specific Samsung monitor to check if there are any known issues with it.

[red crest]

Samsung 27" CF591 Curved LED Monitor

I use this monitor because it has aspect ratio control. My main one just stretches things automatically

[hollow summit]

Streamlabs crashed...perfect timing haha

[past basin]

Try disabling Freesync on the monitor

[strange brook]

Are your games still crashing when cloning?

[past basin]

That monitor also weirdly only supports true 60 Hz, not 59.94hz from the broadcast standards. Does it work for passthrough from the card with any of your consoles connected?

[red crest]

I have freesync already disabled. Ive tried my switch aswell and the passthrough still doesn't work.

[versed quarry]

IT WORKED. OMG THANK YOU. I LOVE YOU SO MUCH DUDE. i thought it didnt work but i had it on Analog audio in the elgato app.

[past basin]

Glad you've got it working!

[past basin]

I'm drawing a blank at the moment - I've been going throutgh the manual for that monitor and not seeing any reason this shoulrn't work.
You could try setting Input EDID mode to internal and selecting 1080p in the lower box to force 1080 only mode which might get it to play nice

[red crest]

That didn't change anything. I appreciate all the things you are doing to help.

[carmine patio]

Yes its still crashing

[hollow socket]

i got an hd60s with ps5 i know its only 60fps 1080p for record but why does the elgato cap my own fps on my screen like i can get more fps then 60 on my ps5
any help for that?

[warped ledge]

this isn't capable of VRR so maybe a HD60X, or 4K X might be ideal for an upgrade.

[warped ledge]

If you have time, I can help.

[warped ledge]

checking something.

Formats like 1440p 144 Hz may not work perfectly because they don't have industry standard timings. In rare cases, a custom or edited EDID may be needed. Check the EDID mode
Open the Elgato 4K Capture Utility, click the cog, navigate to the Device tab, select Display from the EDID Mode dropdown, and click Apply and OK.

[warped ledge]

Also, are you Duplicating? via Dual PC?

this should be useful as well https://help.elgato.com/hc/en-us/articles/23658118721421-Elgato-Game-Capture-4K-X-Technical-Specifications

Are you using HDR? HDR only allows up to 144hz. Could be that

[hollow socket]

Does a hd60x support 120?

[warped ledge]

yes

[warped ledge]

https://www.elgato.com/us/en/p/game-capture-hd60-x

[carmine patio]

Yes

And i turned hdr off

[warped ledge]

Ok. What steps have you done so far?

[carmine patio]

So sar ive set the edid to display, turned off hdr, fiddled with windows settings and nothing seems to fix the issue

[warped ledge]

let's start from the begainning , reset to default.

[carmine patio]

Done, still crashing :/

[warped ledge]

that's not good. I can do a vc in about 30 mins.

[carmine patio]

Ok

[warped ledge]

ok, 30 mins starts now. I gotta eat!

[gentle frost]

VRR is off and problem persists 😦

[warped ledge]

ready?

[keen cloud]

hello elgato I'm Jameel Perkins asking Can u guys test out AMD freesync from theps5 to sthe steam deck ?

[carmine patio]

Im ready now

[warped ledge]

issue resolved

[warped ledge]

what are you trying to do with the Steam Deck? I have one, and a 4K X, and can probably help.

[keen cloud]

see the AMDFREESYNC

[warped ledge]

Where are you finding that? I usually setup the way I would a console.

[keen cloud]

Yes a ps5

[warped ledge]

right, it would follow the same steps so can you elaborate more on what you want please?

[keen cloud]

USB to usb c then hdmi input hdmi output steam deck first then the ps5

[past basin]

Are you trying to capture video from your PS5 on the SteamDeck using the HD60 X? Officially it doesn't meet the system requirements https://help.elgato.com/hc/en-us/articles/5293623183501-Elgato-Game-Capture-HD60-X-System-Requirements especially as it runs SteamOS, not Windows or MacOS. You might get it working, but there would be no official support for it.

[warped ledge]

it's a linux UI, and I recall it's not officially supported.

[past basin]

I'm not even sure it has hardware video encoding tbh

[warped ledge]

it more than likely doesn't. 😦

So the requirements for this are here. https://www.elgato.com/us/en/p/game-capture-4k-x

If you dont' have a device matching this requirement, then there is no compatability.

[devout plover]

are we supposed to change it from extend to duplicate?

[keen cloud]

Yes

[past basin]

Depends on what you're tryigng to do - but in most dual PC setups, yes.
Some folks will also use Extended and duplicate with OBS, but that's usually more hassle than it's worth

[sage beacon]

Has anyone had a issue with the Hd60x freezing there pc. turning off mouse,keyboard mic and caemra off when u open the app

[past basin]

That sounds like an overloaded USB bus. Is the HD60 plugged straight into the PC or thorugh a hub?

[sage beacon]

Straight Into the pc but I do have a hub plug in

[past basin]

hm. If you run USB tree viewer from https://www.uwe-sieber.de/usbtreeview_e.html does the card show up as all SuperSpeed or faster in the summary for it? Or does it show any kind of errors?

[devout plover]

Thank you!

[devout plover]

Mine freezes up my full screen games when i try to tab out of them

[devout plover]

I want my capture card to be captured from obs and TikTok studio at the same time but i think only one source can capture it at once

[limber mist]

OBS has a virtual cam that can get captured

[hollow socket]

@warped ledge what is the cheapest capture card for 120fps ? And best one

I need 120fps for my ps5

[warped ledge]

HD 60 X

[carmine bolt]

is it ok if i run a problem by this chat here? i have an issue i haven't seen anywhere else regarding my Elgato 4k X.

The 4kX isn't displaying as "Elgato 4k X" in an Other Devices tab, it's showing as "USB Video Device" in the Cameras tab in Device Manager.

When I open the 4K Capture Utility it opens it as USB Video Device and DOES show video, but the video is super scratchy, really laggy, and the sound is static.

[devout plover]

Is that the only way? I figured that would cause audio latency

[sage beacon]

SuperSpeed

[past basin]

Huh, that rules out my first guess then. If you go into 4K Capture Utility and check under the device tab in settings, are there any firmware updates available? Do you still see the lockups if you use a different USB port, preferably one further from the one you're using, maybe front facing? Sometimes I've seen similar issues when someone needs driver or BIOS updates for the PC

[frozen spruce]

Has anyone here run into Camera Hub consuming a high amount of system memory? It was up to 10GB yesterday on my system before I killed the process...

[brave radish]

Goood morning everybody 🙂

I have a question regarding the elgato 4k pro and it's capacity ?

[past basin]

What's the specific question - if you're just looking for the resolutions it's capable of you can find that chart at https://e.lga.to/4K_Pro_Resolutions

[past basin]

That can happen sometimes because it's also running virtual camera. If you're loading in effects and a lot of changes it can get a bit bloated - though 10 GB still seems excessive. Does it keep going back up if you kill it and restart it?

[frozen spruce]

I have seen that it does start going up (feels like a memory leak). It started after I updated the app yesterday. I’m going to try and dump the process and see what’s going on. Just wanted to see if it was just me. I’ll report back what I find (if anything)

[past basin]

If it keeps up check with the support team at #official-tech-support and open a ticket. They've got some tools that can help investigate odd software issues like that

[frozen spruce]

Yep. Will do. I have access to windows symbols for debugging, but nothing for third party software like this. Maybe I can at least figure out what thread is doing it. It’ll be good practice.

[past basin]

Yeah, you're not the first one I've seen hit that issue tbh, but it seems to be fairly uncommon

I would also suggest if you're using any of the effects make sure your NVidia Driverse are updated and you've got the latest version of the Video Effects SDK as well.

(and the AR SDK if you installed that for face tracking)

[frozen spruce]

I don’t use any of the nvidia stuff. I mostly use it for recording training and the virtual webcam in OBS without any effects.

[left cedar]

help I can't connect because I supposedly need to have a 3.0 USB port but was told that I should be able to connect my elgato capture card with USB port of 3.2

[past basin]

a 3.2 port is fast enoguh yes

If you're getting errors about port speed in a 3.2 port make sure you're using a 5 Gbps USB cable, such as a 3.0, 3.1 or 3.2 cable, and that you're not passing it through any adapters or hubs that slow thigns down

[left cedar]

this is the only error i'm getting

[frozen spruce]

Looks like a leak to me...

Just keeps growing about a GB per minute

I can get more in depth on my work machine (symbol and better debugger access) but I just submitted a support ticket, just in case. Thanks for the help!

[brave radish]

I have an odyssey g9 and an elgato 4k pro , can i manage to run 5120x1440 120 with hdr somehow? Or impossible and i have to use PbP and use 2560x1440?

[jolly roost]

does elgato have a card supporting 1440p 240hz? 🤔

[brave radish]

I have the 4k pro and im trying to get 2560x1440 120 hz

[past basin]

It can pass through the resolution at 1440p240 to the HDMI Out jack on the card for passthrough, but note that if the source signal is 1440p240, it'll only capture at 720p (see: https://e.lga.to/4K_Pro_Resolutions) while using passthrough.
You can in theory work around it via the cloning method - hook the card and monitor both directly to the GPU with nothing in output from the card, and clone with Display settings so the GPU can handle the differing refresh rates (you may have to manually set the refresh rate on the gaming PC for the capture card's virtual display). This will cost you HDR though as Windows doesn't support HDR on cloned displays.
Some folks work around this limit by configuring OBS on their gaming PC too, and using it so instead of cloning the screen they use it in extended mode, then use OBS, reconfigured for HDR, to clone the game to the extended screen.

[brave radish]

i was waiting for you to come by i'm so glad you showed up 🙂

May i expose more the context so i know if we can work something around ?

[past basin]

Sure

[past basin]

For passthrough, yes, 4K Pro can pass through a 240Hz signal. See the notes above though about the fact it'll cap at 720p at that refresh rate if used directly (and the notes about workarounds for that)

[brave radish]

i have a Odyssey g9 49" it holds resolution 5120x1440 but i don't really care it's probably not possible to do some 5120x1440 120 Hz hdr passtrough this monitor holds a DP 1.4 port version and HDMI 2.0

I bought an elgato 4k PRO so it has two hdmis one in and one out but you already knows

i've put this capture card in my streaming setup on a PCIe 4.0

[past basin]

A PCIe 4.0 with x4 available to the slot?

The card only runs in 2.0 mode, so it needs the full 4 lanes when you start going above 1080p

[brave radish]

i have another computer for gaming where i plugged the g9 with an RTX 4080 super and Outputs are DisplayPort 1.4a (x3), HDMI 2.1

[brave radish]

i think it's a x16

[past basin]

Sometimes have to check the manual for that these days - they make full size slots now that aren't wired for full x16 because sometimes a x16 device can run with less lanes, but needs the physical slot size. Can worry about that after though - good chance it's x4 at least if it's an x16 physical slot

[brave radish]

problem is i cannot manage to do some 2560x1440 120 hz properly so far

[brave radish]

i'll check on some feedback for that

[past basin]

So the G9 is running in PIP mode right now at 1440p and you can't get a 120Hz signal to it from the gaming PC?

[brave radish]

right now it's only one DP cable to the graphic card

and one from the graphic card to the in of the capture card

[past basin]

Ah. Cloned mode or extended mode with OBS?

[brave radish]

one HDMI 2.0 cable

i've tried clone mode right there

[past basin]

Clone should work for 1440p120 - though you'll lose HDR because of Windows not allowing that in cloned mode

Are you getting any capture signal at all?

[brave radish]

any working method with hdr ? monitor to the out of the capture card ?

[brave radish]

yeah right now i managed a 2560x1440 60 hz

[past basin]

You'd set the card in extended display mode instead and use OBS to software clone the screen with HDR to the capture card

[brave radish]

i can also do 5120 x1440 60 hz

[past basin]

Ah, good to hear. I've never been sure if that card can handle the full res on a G9 since it wasn't officially tested.

[brave radish]

hmm did not understand that clearly

[past basin]

When you add a second display (or a virtual display like a capture card) to windows, there's two modes. Cloned/Duplicate mode, where OS duplicates the same thing on both displays (since it's done by the OBS this is why you're losing HDR). And Extended mode - where it's treated as another monitor you can just put other stuff on. You can setup OBS Studio to capture your game on the gaming PC and instead of encoding the video, just use Fullscreen projector, to show it on the virtual monitor of the capture card.

(you do have to reconfigure OBS for HDR first)

Eg I set it up similarly with a game here - just pretend one of those three screens is the capture card

[brave radish]

can't i keep OBS on the streaming pc ?

[past basin]

Not for that workaround - you'll still need it on the streaming PC too though since the streaming PC is where you do the capture and video encoding. You're just doing projector mode on the gaming PC with it so it doesn't add the video encoding workload to it

Long story short, HDR can be a right pain to work with still

So the workarounds for some of it have limits

[brave radish]

yeah it's adding a lot of pain on the gaming PC to add obs on the gaming computer

so only option is obs on gaming pc ?

[past basin]

If you want to get HDR while using 240Hz at 1440p.

[brave radish]

well 2560x1400 120 hz was fine there

[past basin]

Then to get HDR with the least headache use passthrough instead - HDMI on the gaming GPU to the capture card in the streaming PC, then from the HDMI out on the capture card to the monitor.

240Hz was the main issue beause the card would drop your capture to 720p. If you're at 120Hz passthrough similar to how you hook up a gaming console would be fine

[brave radish]

so simple terms

gpu hdmi > capture card (streaming pc)
hdmi out capture card > monitor (hdmi)

[past basin]

yep

[brave radish]

okay done

okay it's working 2560x1440 hdr but 59 hz

[past basin]

That's probably actually 59.94Hz, NTSC broadcast verison of 60 (if you're seeing that in 4K Capture Utiliy)

4K Capture will list 60.002 as 60, and 59.94 (I forget the extra bit but we don't usually care past 2 digits) as 59

[brave radish]

so can i have 120 hz or impossible ? 😄

[past basin]

Checking something on it there now but the card should handle it

Can you go into 4K Capture Utility on the streaming PC and check settings - under device what is the Input EDID mode set to?

If it's not already set it to display

And disconnect and reconnect the monitor to your gaming PC

er, hdmi cable

[brave radish]

sure on the streaming comp for the 4k capture utility right ?

[past basin]

yeah

4K Capture has access to some settings that won't show up in OBS (but will get set on the card so you can use it with OBS later)

[brave radish]

what's EDID ?

[past basin]

"Extended Display Identification Data"

Bascially it's the bit of data monitor and capture card send out saying what modes they support

[brave radish]

oh found it

[past basin]

The capture card tries to merge them normally, but it doesn't always work so sometimes we have to tweak it

[brave radish]

means entry : display

internal : by default

[past basin]

Huh, that should be passing through all modes the monitor supports

Directly connected to the gaming GPU over HDMI does it see 1440p120 as an option? If the capture card is out of the equation?

[brave radish]

that?

or this one ?

[past basin]

No sorry I mean physically disconnect the capture card - take the HDMI from the monitor to the GPU. Before we go too far into that, best to make sure the monitor actually supports that mode over HDMI

(And not that it only does it over DP)

[brave radish]

okay doing so now

small problem

i have a single hdmi on the rtx 4080 super

do i totally disconnect the capture card and put the monitor to hdmi ?