capture-cards

[past basin]

That should do it

If the cable that came with the card was wrong you can also reach out to official support through the links at #official-tech-support , but I know you said you wanted to get this up today. So that one should work

[sweet comet]

okay bet

[sweet comet]

it works

i knew it

[sweet comet]

bro u need a raise

tell them make u a top OG role

[past basin]

Glad you got it working!

[zealous mesa]

So the TV only goes to 60 hz. There’s one problem down. I set it to not automatically go to 120. I couldn’t find the EDID settings

[past basin]

EDID settings would be in the 4K Capture Utility app (Capture Device Utility if you're a mac user instead). Should be in settings under the device tab. You can get it from https://www.elgato.com/downloads if you don't already have it.

the 120Hz change might be enough though

[last seal]

Hi i need help with my elgato chat link can anyone help

[warped ledge]

what is the issue with it?

[last seal]

I’m looking to stream on Xbox to my pc but when I’ve connected my chat link I can hear everything through my headset but it doesn’t let me speak it’s like my mic is broken, but when I use my headset without it, it works

[warped ledge]

It doesn’t pick up your mic only your party chat. You need a separate mic for your pc’s stream.

[past basin]

Do you mean mic won't work on the PC or the Xbox. If the Xbox isn't getting mic make sure the end with the TRRS plug (three black bands on the plug) is into your Xbox controller. As Vic said, the PC doesn't get a copy of the mic - headset mics aren't amplified so splitting them with a passive cable like Chat Link is a bad idea - if you check the plugs you'll see the PC end is a TRS plug (2 black bands) meaning it's not carrying the mic feed).

[last seal]

On the Xbox like I can’t speak to my mates when the chat link is in

[last seal]

Basically when I have it plugged in I can hear everything fine through my headset such as my Xbox party and game audio but I just can’t speak

[warped ledge]

Sounds like more the headset might be an issue. What headset do you have?

[last seal]

I’ve got it fixed now thanks anyways

[flint gate]

I connected my elgato to my xbox and Im trying to use it with obs but when I add the video capture device source, it just shows a black screen

in other words, it doesnt display my xbox

[midnight path]

I have an audio issue with the hd60 X. I use a dual PC setup and have the elgato connected to my streaming pc to transfer my gameplay from my main PC and the audio is not being transfered by the card. I have tried all of the online solutions but there just isnt any aufio. The card only has audio whenever i plug out my headset out of my main PC. So when I plug out my headset then there is game audio that is being captured. How do I fix this weird issue?

[limber mist]

your pc just outputs audio once by default, you can e.g. use sound capture which is part of game capture, select the advanced tab and select hdmi output besides your headset

[limber mist]

this can happen e.g. you've used netflix before, close the app on your xbox and restart the console

[midnight path]

i thought came capture isnt compatible with the hd60 X

I have the elgtao 4k capture utility

[limber mist]

you just need the audio software, not the capture one, the audio one is unaffected by the capture device, and it runs on your gaming system instead of your capture one - you can also use wave link if a wave device is connected or any other tool that dublicates audio

[flint gate]

didn't fix it, its still black on obs

[limber mist]

which cc?

[flint gate]

hd60s

conected to series X

[limber mist]

without +?

[flint gate]

correct

[limber mist]

supportinfo please https://help.elgato.com/hc/en-us/articles/360027964592-How-do-I-use-the-Elgato-Windows-Reporter-utility

[midnight path]

i have no headset on my streaming pc yet and i dont have the hdmi option, or should i download it on my main PC?

[limber mist]

on the gaming one yes

[midnight path]

oh ok

[limber mist]

wir können das auch gerne auf deutsch machen, ist leichter

[midnight path]

gut

[limber mist]

in der listen unten werden dir alle angeschlossenen geräte angezeigt

got it, feel free to delete the file

[midnight path]

ok und was soll ich da jetzt einstellen oder auswählen?

[flint gate]

gotcha, thanks

[midnight path]

omg es geht ich liebe dich danke bro @limber mist

[limber mist]

bitte bitte

[midnight path]

muss ich dann dieses sound capture immer offen haben im hintergrund?

[limber mist]

missing crucial info XD you did not run our software once, at least that's not logged and i need that logfiles

4k capture utility or game capture, please install and run the software your files are saved in %appdata% \elgato

[flint gate]

Your right, I never installed that. Let me try

[limber mist]

die sollte mit den gleichen settings beim start wieder mitlaufen

die verbraucht auch so gut wie nix

geht wahrscheinlich auch mit den windows tools aber da sound capture echt einfach zu nutzen war hab ich mir nie die mühe gemacht

[midnight path]

ok aber ich hab jetzt noch das problem dass der capture card sound delayed ist und mein mic halt nicht delayed ist gibt es da ne lösung?

[limber mist]

wieviel?

[midnight path]

ka weniger als eine sekunde aber man merkt es halt

[limber mist]

140ms wäre was ich etwa erwarten würde, das merkt man beim messen aber für lipsync reicht das noch - bei mehr müssten wir schauen

und wir reden nur von der aufnahme oder? bluetooth headsets haben gerne nochmal extra delay

[midnight path]

nene geht nur um aufnahme kann ich nicht in obs irgendwie meinem mic delay geben

dann würde es ja passen

[flint gate]

i installed 4k capture utility and opened it but it still didn't fix the obs issue, and on the 4k capture utility it says "USB communication issue detected". I plugged it into a USB 3.0 port and it still says that.

[limber mist]

da kannste das einstellen, deine reaktionszeit wird aber auch bei um die 140ms liegen

[limber mist]

gimme a sec

[midnight path]

ok aber ich glaube tatsächlich es ist nur der sound der delayed ist also game capture und mein mic ist beides richtig aber der sound von der capture karte ist delayed so ganz bisschen

[limber mist]

i can see that in our logs directly but can also import your usb connections - the hub you use is just connected as usb 2 one:

and the hd60s needs at least classic 3.0

[midnight path]

hab jetzt einfach auf beides delay 140ms gemacht geht glaube jetzt

[limber mist]

dann viel spass damit

[flint gate]

hm, i mean there are blue usb 3.0 ports on the hub I use

[limber mist]

and the hub istself is connected to a usb3 port? and with the right cable?

[flint gate]

the hub is connected through usb c

[limber mist]

try to connect the capture card directly to your system

[flint gate]

that doesn't work either

[flint gate]

and theyre usb 3.2 ports

is it the cable maybe?

[limber mist]

thats possible, send me the logfile from our software please

[warped ledge]

Thanks for being here! I would have to use a translator for German/Dutch. I only recall “waar is het toilet”

[flint gate]

its a folder and discord wont allow me to send it here

[limber mist]

that doesn't look to good, directly connected as usb3, some devices are removed and detected over and over again, mostly ours but not only ours, what happens if you unplug all not needed usb devices, your logitech e.g. also runs into a code 43 issue sometimes - that one: USB Composite Device (USB\VID_046D&PID_08E5, in general that could point to a dying device - sry

[flint gate]

so you think its the elgato itself that is messing everything up

[supple mural]

Hi, I don't know if you can help me with a problem I have with the Elgato 4K Capture Utility software. I can't start it, and I have tried uninstalling it, starting it normal and starting it as administrator, but nothing. I hope you can help me please as there have been times when it has worked for me, and other times when I had the same problem but I don't remember how I solved it.

[upbeat egret]

Hi, does the HD 60 X not support YUY2 at 1440p?

[warped ledge]

Try compatibility mode.

[supple mural]

How i do that?

[limber mist]

just saying it looks usb related to me, if our device gets disconnected and reconnected over and over at a certain point it will run into a timeout - have you tried to disconnect all not needed devices, connect the hd60 s to your ports directly and reboot the system, still black screen? no signal message? usb message?

[flint gate]

I dont know what I did but I got it working, thank you very much for all the help you have provided!

[limber mist]

i think just in nv12, would need to have a way deeper look to be sure

[sweet comet]

i need a elgato chat link, but theres non nearby, is there a ny alterrnatives at walmart or best buy

[drowsy kettle]

I do not have hdr enabled. It’s the same in Streamlabs as in the 4K capture utility

I haven’t messed with any settings in probably a year. What could cause the washout ?

60+

[drowsy kettle]

I’m going to try changing the hdmi from the Xbox to the cap card.

I don’t get the same washed out from the Pc to the cap card

[warped ledge]

It’s usually HDR, and tone mapping.

[drowsy kettle]

its not i checked it .. even turned it on and back off just to make sure ... i adjusted with color correction, but its an odd setting that changed for no reason

[warped ledge]

That’s on the monitor/tv? That was gonna be my next suggestion. 😅

[drowsy kettle]

That’s on a 27” monitor. It does it on all 3 monitors. And whether I use 4K cap utility or Streamlabs. I just added a color correction filter and spent 20 minutes working it over. Sucks because I haven’t had to do that in the 7 years I been doing this. Who knows maybe I need a new elgato soon

If that’s the case I’ll probably jump to an internal 4K card finally.

I got the gig internet to support it now

[fringe kernel]

hello, when i plug my hdmi in the capture card, my screen gets super wierd, either displays 3 screens repeating itself, or half the screen.,. is there a problem with my capture card?

[limber mist]

wrong color space?

[limber mist]

that sounds like an edid issue, every manufacturer uses his own settings and your capture card uses the certified HDMI.org ones... what happens if you change the edid mode in our software to monitor? and what happens when you use the internal mode while the edid is set to 1080p?

[drowsy kettle]

I changed and went thru all of them. Nothing did the trick.

[limber mist]

what resolution and device? and is your monitor from the "original" picture an oled?

[drowsy kettle]

Original. Game runs in 2160 but streams out at 1080 res using a HD 60 S +.

I have been putting a lot of hours in it I just wonder if it’s not time for a new card

[warped ledge]

Upgrades never hurt, only enhance.

[valid valve]

for some reason my montior seems to go black on the main one whenever i clikc into a full screen tab?

[warped ledge]

looks like it's the alt tab issue. windows borderless is ideal, but full screen will do this.

[keen crater]

use windows borderless, and then enable, the stuffi n red, unless you have a VRR , Gsync or Freesync screen then do all 3

[keen crater]

full screen exclusive actually is not really supported anymore so it causes more issues sadly.

[warped ledge]

I’m aware.

[glossy zodiac]

What do I loose out on if I buy a external capture card over an internal

[pliant quarry]

Hi all, I'm fresh with capture card and I received as gift a Laptop which has a powerful Grapich card so I would like to use it for stream just the games and still using my PC for streaming only, I'm not sure how the video capture card works, I have 2 monitors, Can I connect my Laptop through HDMI to capture card then caputure card to Monitor 2 same through HDMI and finally Monitor 2 Through USB 3.0 to my PC?

[past basin]

These days not much. If you go with the highest end ones, you loke 8K60 passthrough but also gain the ability to capture high refresh rate 4K at up to 144Hz because the external supports MJPEG compression. 4K Pro does support HDR captrure on all formats though, whiile 4K X only supports HDR capture on some (though can do passthrough on others)

You can compare the modes they support here:
https://e.lga.to/4K_Pro_Resolutions
https://e.lga.to/4K_X_Resolutions

[past basin]

I think I'm reading that right - you can only capture one screen at a time, so yes Laptop HDMI Output goes to the capture card, Capture card HDMI OUT goes to the monitor (called passthrough), and then you capture the video over USB to the streaming PC. Note that you'd have to game on monitor 2 from the laptop or clone the laptop's own screen to monitor 2 to be able to capture it, but it sounds like you've got it right.

[pliant quarry]

Ok so my PC only has a HDMI in available and it's currently used by my Monitor 2 so it not effect this because the video capture goes out with USB right?

[past basin]

That'd be a HDMI out - if the PC had a HDMI In you wouldn't need the capture card.
But the video capture is over USB yes. The card works like a splitter - one copy out from the laptop into the card, it gets split - one copy goes straight to the monitor in the HDMI Outut, the other copy is captured and sent over USB

[pliant quarry]

Yes it's what I thought because obviously my PC if I connect my Laptop through HDMI on PC doesn't recognize it as monitor and the capture card works as a fake Monitor so I presume that I will find a virtual third Monitor showed up in settings, am I correct?

[past basin]

Yes, and no. If the capture card is plugged in on it's own, it shows up as a virtual display - if it's plugged in while a monitor is plugged into it, it generally just shows up as that monitor and captures a copy of what goes to it.

[pliant quarry]

Ok got it

I wanna buy Elgato HD60 X that should be fine for my purpose, right?

[past basin]

Depends on the resolution you're seteting up at. HD60 X is a solid card - though the newer 4K X has more support for 4K resolutions and higher refresh rates (though also needs 10 Gbps USB - 3.2 Gen 2)

The display modes are broken down for each of them here:
https://e.lga.to/4K_X_Resolutions

https://e.lga.to/HD60X_Resolution

[pliant quarry]

Unfortunately I don't have a 3.2 USB at the moment so I think I got to go for HD60X

Thanks a million for your help @past basin

[past basin]

Sounds like a solid plan - good luck with it!

[pliant quarry]

Cheers! take care !

[pliant quarry]

I forgot one thing, what about the audio? Do I need something extra?

[past basin]

Depends on what you're doing with it - you'll likely need an app to split the audio on the laptop to go two places at once. If you just need audio, Sound Capture from Elgato's older capture app (Game Capture HD) works to split it. Otherwise you can use a mixer like Voicemeeter to split it. (Wave Link is an easier splitter but requires using a Wave USB mic, Wave XLR or Stream Deck+ on the streaming PC to access it).

[scarlet gull]

hey the 3.5 mm cord to capture game audio when recording on the capture card can it be any 3.5 or does it have to the chat cable thing from you guys

[past basin]

Standard Aux cable will work - main point behind Chat Link is that it's also a splitter so you can plug it into a headset and the card at the same time.

You MAY need a ground loop isolator depedning on what you're plannning to connect via AUX cable.

[scarlet gull]

ps5

i problely could use obs for it

[past basin]

If you're not planning to connect a headset or something you wouldn't even need the AUX jack. It's mosty so you can connect a headset or something directly to the console (as PS5 mutes HDMI audio when a headset is connected - though Chat Link only helps with wired ones)

[scarlet gull]

yeah true but i am using a diff audio setup i am using the fifine am8 and the fifisc3 mixer and when i hit record on the 4k there is not audio on the play back

[past basin]

Mixer goes into the PS5 with USB I assume? Does it have any indicator to confirm there's audio coming out of it?

[past basin]

Note that if you're feeding audio in the Line In jack you need to set the card to Analog Audio mode using 4K Capture Utility (settings, device tab) or via Capture Device Utility if you're a mac user instead.

[keen crater]

Depending on your sound card or on board audio, you can also just clone the audio to the hdmi out. Reatek Stereo Mixer, or Soundblaster What you hear.

[ornate spindle]

Hey I have an elgato HD60 S and I connect through my Xbox and a pc for the capture card, I’m getting a black screen when it connects and doesn’t actually show feed

Anyone with any suggestions or support? Tried a couple things I read forums but nothing is helping yet

I’m using OBS, plugged into the proper USB on the pc

[past basin]

If it's original HD60 S, make sure HDR, VRR, and 120Hz mode are off.
The other thing that can do this is if things are only running at USB 2.0 speeds due to a slow cable or port.

[ornate spindle]

Where do I find those modes?

[past basin]

Xbox video settings. Some of them are under the video modes section

I've got a bit too much unhooked there at the moment to screen cap it exactly, sorry

[ornate spindle]

Issue Was the cord. Thanks!

[cursive valley]

Im having problems with my HD60 X and it will connect to the TV properly, but wont connect to OBS because its saying it can only do up to 1280 by 720 and not 1920 by 1080? I dont know what the problem is, can someone help?

I'm trying to connect my switch if that helps

[cursive valley]

hello?

dm me if you want to help

and we can do it tomorrow

[past basin]

This usually happens if you're not getting the right USB speeds. Passthrough to the TV works as long as you have power, but you'll get resolution errors if the card is running at USB 2.0 speeds. Check your cable is USB 3.0 (5 Gbps) or faster, that you're plugged into a port on the PC that uses the same speed, and that you're not passing through any hubs, docks, adapters or extenders that might be dropping the speed.

[subtle blaze]

My HD60X blinks red and it doesn't detect inside of OBS or anything

But it would glow blue and I'd have no issues with it earlier

It just started bugging again and it doesn't seem to work no matter what I do and idk what to do

[warped ledge]

Laptop or desktop, Mac or Windows? usb 3.0 port?

[subtle blaze]

Desktop

USB 3.0 port

I'm using the same cord as I did use when it worked

There's no way to firmware update this or anything?

Like idek what could be wrong here

[subtle blaze]

Can anyone help?

[warped ledge]

Sorry I’m at work. Please try a different usb 3.0 port

[forest stirrup]

Hii, can someone pls help me out with my capture card issue?🥺

[warped ledge]

Please list your issue. There is a pinned message. Please check it!

[forest stirrup]

I have the HD60X capture card. But my obs isn’t picking up any audio from it, i tried a lot but nothing works.

I also bought the chatlink pro but this only helps to the game audio being heard in obs. But i won’t be able to hear it through my pc.

How can i fix it that i hear the audio from my pc and ps5 through one headset and that obs picks it up?

[warped ledge]

Did you change the audio to analog? I have a video in #community-resources

[forest stirrup]

Yes i did, but then the audio is delayed

The right screen is my ps5 and the left screen is the elgato app. There is delay in it

[hexed schooner]

Hello, I have a HD60S that is connected to my pc and ps5.
I bought a new monitor yesterday that supports 1440p so I have a better screen to game on. I still use the capture card to have my audio through my pc and sometimes to stream to discord.
But when I connect with my 1440p monitor it only has 1080p is there anyway to upscale it to 1440p?

tried using a hdmi splitter to have directly connect ps5 to monitor but doesn't work sadly

[past basin]

HD60 S is an older card not compatible with 1440p. It caps at 1080p for both capture and passthrough. Splitters won't work because they only split the same signal, so if it's 1080p from the ps5 it'll be 1080p on both sides.
You'd need a newer card like HD60 X or 4K X for 1440p support

[hexed schooner]

yeah thought so, which one do you recommend if its purely to have the audio and the discord streams once in a while?

[past basin]

Do you need just 60Hz or 120, and do you game in HDR colour?

[hexed schooner]

preferably 120Hz

[past basin]

HD60 X will do 1440p60 HDR or 1440p120 on passthrough (though it can only capture 1440p60 to the PC).
4K X is the newer version and can do 1440p up to 240Hz (though your PS5 is going to cap out at 120). It'll also passthorugh 1440p120 in HDR (Though it can only capture it in SDR at 120, it'll capture it in HDR at 60).

If you have a free internal PCIe slot on the PC the internal cards like 4K Pro and 4K60 Pro Mk2 also work

[hexed schooner]

yeah the capture quality is whatever, just want get the max out of my monitor

[past basin]

Personally if the budget allows I'd opt for 4K X just for future proofing since it supports HDMI 2.1. But HD60 X is a little cheaper and will do what you need if you only want to play at 1440p120 and capture at 1440p60

[hexed schooner]

probably will go with the HD60X then already spend a lot on a new setup haha

[past basin]

Might be worth checking elgato.com to see if either is currently on sale in your region for prime day too

[hexed schooner]

good call

thanks for the help, have a good one

[past basin]

No problem, good luck with it!

[past basin]

Red light usually indicates HDMI signal issues. It's white on power on, blue on good signal, flashes red on signal problems. There's a handful of connection issues to the PC that can cause issues too, but sthart by checking your HDMI cables, unplug and replug them. What sort of device are you capturing with it? Some consoles have settings you may need to adjust as well.

Beyond that, try USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) and check in the summary of your card to make sure everything is connected at USB 3.0 (SuperSpeed) or faster.

Anything that's not superspeed or higher could indicate a connection issue with the PC

[past basin]

Does the delay match up with the captured video there? The captured video that goes to the PC is always a touch behind because of the conversion process, and the capture card will try to keep the audio synced for capture. It can be noticeable if you're playing on passthrough to another screen, but trying to listen from the PC. One workaround is to run your Chat Link right into a Line In on the PC bypassing the sync on the card, but then your recordings would be out of sync (third party apps like OBS Studio offer a Sync Offset you can play with to adjust for that).

[warped ledge]

In analog it’s delayed?

[warped ledge]

This right here!

[forest stirrup]

So it is in synch with the elgato capture app. But i need a monitor to game on and a monitor for obs and i only have two

[past basin]

Ah, I'd mixed up your post with something else sorry.
Yeah, getting Console and PC audio in the same headset is a nightmare. It's enough of a headache some folks actually just use earbuds insidea headphones to connect both devices.
Chat Link cannot do it as it's a single splitter - adding mode splitters is not recommended because you can wind up with voltage issues having multiple outputs connected to a single input.
I personally use a SteelSeries GameDAC to work around it - connects to console via USB, connects to PC via a aux cable from the speaker to the Line In, then connects to the capture card with the line out to the capture card, and set the thing to streaming mode. Astro's A40 mixamp also works, as do some other third party products. But you're esentially going to need some kind of mixer, and you're going to want to make sure the one you get passes thorugh the headset which limits the choices.

Alternatively pipe all the audio thorugh the PC and listen there, and hook up a differnt mic to the console (or split off the mic with a splitter for console only)

[tribal reef]

I'm gonna pitch in on a solution I have for the hearing Audio myself part of the problem, my 4K60 Pro Mk.2 makes a Mic input that has no delay. so I just set that mic to "listen to this device" in it's properties, and if the 4k capture utilities delayed audio is needed for say a watcher on discord. change the 4k capture utilities audio output to a speaker that isn't in use by your headset. ultimately, I don't know if the HD60 creates that mic input, but it doesn't hurt to try. This doesn't fix the 4k Capture Utilities, inherent visual delay. but OBS tends to have Less Delay, albeit still some.

if you're having trouble getting to the Sound Properties, it's in your system settings > Sound, Scroll down "More sound settings"

my OBS is set up so that my capture card is a "Video Capture Device" and that makes the audio Picked up by OBS. I'm not sure if the HD60 works similarly. but maybe that'll help.

mind how the output appeared in the Audio Mixer

[past basin]

That's one way to pipe the audio through the PC and listen there, yes. There's a few ways to do it.
You can bypass some of the delay by running the Chat Link Pro into the PC itself and listening there but adding an sync offset when you feed it to OBS to sync it back with the video (since you're not listening to it thorugh the OBS setup that way, but right through Windows)

Make sure your Windows Audio Enchancements are disabled on newer setups though or you can run into issues like unexpected noise cancellation on your audio

[cursive valley]

sorry for late response, but its the correct type, and OBS just won't capture it. Its not passing through anything else either

[warped ledge]

is this the Switch?

[cursive valley]

yep

[warped ledge]

the switch from time to time gets stuck in 720p mode. you'll have to dock it to your TV first, meaning remove the capture card, make sure 1080p shows up on the tv, and then plug it in to the capture card. should then give you 1080p

[cursive valley]

I just removed it yesterday and I've been having this problem since I got it (back in december)

I'll try it again tho

[warped ledge]

keep us posted, but I have done this when it acts up, and 100% it corrects it.

[cursive valley]

ohhhhhh

I know what you mean now

[cursive valley]

it didn't work

[warped ledge]

you saw on the TV it read 1080p?

[cursive valley]

hold on

what do you mean by that?

[warped ledge]

when you had the dock connected directly to the tv

[cursive valley]

I set it manually to 1080

not auto

[warped ledge]

right, but it was displaying 1080p?

[cursive valley]

yes

[warped ledge]

and then you switched connected still to the dock to the capture card?

[cursive valley]

can you reword that?

[warped ledge]

after you checked on the tv, you disconnected the tv from the dock, and connected it to the capture card, with the switch still docked?

[cursive valley]

yes

[warped ledge]

and the result in OBS is the same?

[cursive valley]

yes

[warped ledge]

close out obs and restart it

[cursive valley]

didn't change anything

[warped ledge]

have you factory reset the card in 4k capture utility?

please close out obs for now

[cursive valley]

nope

didnt know you could do that

[warped ledge]

open 4k capture utility and factory reset.

[cursive valley]

did that

[warped ledge]

ok, for now run the switch in this software and see if you get 1080p

[cursive valley]

shows this

[warped ledge]

should look like that

[cursive valley]

ohhhhhh

it says 720

[warped ledge]

so are you connected to a usb 3.0 port?

[cursive valley]

yes

[warped ledge]

something is wrong with the switch, because it's behaving like handheld mode if you're not getting 1080p docked

[warped ledge]

try this, and reboot your pc. as for your switch, power it off, and turn it back on. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[cursive valley]

got it

it shows 1080 now

andddddddd it just switched back for some reason

the source is 1080

[cursive valley]

the source is 1080, but its only capturing 720

[past basin]

What's your recording setting look like in 4K Capture Utility? If source is 1080p, that means the card is seeing 1080p, so things might just be set to record in 720.

[cursive valley]

also sorry for late response

[past basin]

Only other thing I know of that would cause it to dtop to 720p if it's a 1080p source is a flaky USB connection.
If you run this tool: https://www.uwe-sieber.de/usbtreeview_e.html USB Tree Viewer and check the summary for the card, are all three speeds listed as SuperSpeed or faster?

Should look something like this

[cursive valley]

oh

got it

@past basin what should I do next?

nvm

its working

thank you so so so much :3

[past basin]

Keep an eye on that cable - the fact you had it working and fail earlier too makes me thing your cable might be a bit dodgy

If you need to replace it, any USB 3.0 5 Gbps or faster cable should do

[cursive valley]

I just plugged it into a different usb port

[past basin]

Ah. That port should have still had SuperSpeed since it had a companion speed - but if it's working, that's the main thing.

[cursive valley]

yea

[past basin]

If it comes back though, there might be some internal issues with the cabe, and that's where I'd start next

[cursive valley]

got it

[past basin]

Good luck with it!

[cursive valley]

thank you :3

[warped ledge]

Laptop or desktop?

[oak hazel]

Is anybody available to help with a sound issue with the el gato 4k pro? Having an issue getting sound to the pc from the chatlink pro and II'm not seeing an anology option in 4k capture.

[warped ledge]

Ok, give me a few mins. I’m mobile, but I’ll send you something to see if this fixes it.

Try this and reboot, and maybe game 4 hours let me know if it fixed it. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[oak hazel]

I seem to get sound through the capture card when when not using a headset with obs but when I use to chatlink pro i get nothing

[past basin]

Is this an external card? Are you switching the card to Analog audio mode? It doen'st swtich to the Analog jack on it's own. You'd need to go into 4K Capture Utility (or capture device utiilty if you're on a mac instead), and change the card's audio mode to Analog when you plug something into the anlog jack on it, like a Chat Link Pro (settings stays set on the card so it'll work that way in OBS after you change it)

[oak hazel]

Internal card, audio setting arent pulling up in the device tab. They do in the mic tab and I select analog audio but I still don't hear anything.

[past basin]

Internal card won't have it, you'd feed it into the Line In on the PC instead

Are you plugged into the blue/cyan coloured line in jack? It may have issues if you try to plug it in a mic jack

(though usually only gets distortion from being line level voltage and drops to mono since mic jacks are usually mono)

Also since you're using OBS, you'd want to add that Line In jack to your sources if you haven't already. Add it as an Audio Input Capture

[oak hazel]

Yep have it plugged into the audio in port ( blue/cyan).

[past basin]

Check it's in the sources using Line In then, and if you need to also hear it on the PC don't forget to set it to monitor and output (Though I'm assuming you're listening through the headset from the console so you can likely leave it at the default output only where it'll only go to the stream and recording and not play out on the local PC)

[oak hazel]

Ok it seems to be coming through the desktop audio some how. Sound is low so I'm boosting it in the setting. Is it just suppose to go through the desktop then for internal cards and not a separate line in for analog connection.?

[past basin]

No, it should be coming though Line In on your sound card, I'm not sure how you have it coming though desktop audio. Do you have 4K Capture Utility open at the same time?

[oak hazel]

I did but even when I closed it out its still through the desktop audio. I have no idea why.

These are the options I have for auto input capture for obs but its not picking anything up

[verbal slate]

Hello! I just recently got the HD60X and have noticed something weird.
I noticed that while running, the Elgato was continually taking up more and more space on my computer. I noticed the space left ticked down on the upper right-hand corner of the window. Flashback has been turned off and I can't seem to find videos anywhere on my computer, if there are any. Does anyone know how to fix this? It's taken up about 8 gigs with nothing to show for it.

I don't want to use the Elgato if it just takes space for no reason, but I doubt that's the case. Just having it open, I have gone from 98 gigs left, to 96.

[past basin]

Is there a USB sound card attached here? If not try Line Realtek

[past basin]

I'm not on my capture machine at the moment, but if you go into the settings there should be folders listed in the recording section that would contain anything 4K Capture Utility has recorded.

[verbal slate]

Hello! Initially I did find videos here and deleted them, but now there is nothing in that folder and memory is still being taken up

[sacred totem]

Hi I recently bought a game capture neo and I'm trying to use it on my ps5. It dosent seem to capture my audio if I have a headset plugged into my controller but the capture card dosent have a spot for a chat link. What do I do?

[sacred totem]

This is the one I got btw bc on the elgato support site it comes up as a different one

[craggy relic]

how can i put the elagto sound capture into asio4all

im using an hd50s

60s

[warped ledge]

I’ll check after work, or when I have free time. I don’t have the. Neo line, but I’ll check specs.

[warped ledge]

The neo doesn’t have an aux port therefore not supported for chat link

[sacred totem]

thank you i found a work around but its janky and i have to use my earbuds instead of my actual headset with a good mic

[sacred totem]

so i just cant use my headphones with my ps5 controller?

[warped ledge]

I would have to do more research on a few more things, but this seems like it only records over hdmi audio.

[sacred totem]

well pls let me know what you learn, thank you

[past basin]

Did you double check they didn't just go to recycle bin when you deleted them? If so, empty that. Or how large they were before you deleted them?
Sorry for delay have been dealing with server outages all day

[past basin]

If your PC has a cyan/blue Line In jack on the sound card use that isntead of the Line In port that is on the other external cards.

[sacred totem]

im sorry im newer could you break it down a little?

[past basin]

What sort of PC do you have? If you have a desktop with a full sound card, it should have it's own Line In jack for a Chat Link

The aux port on cards like HD60 X is a standard Stereo Line In.

So you can use any standard line in to Chat Link (not mic, that isn't stereo and expects lower voltage)

[sacred totem]

https://www.bestbuy.com/site/ibuypower-scale-gaming-desktop-valorant-vcta-amd-ryzen-7-7700-32gb-memory-nvidia-geforce-rtx-4060-ti-8gb-1tb-ssd-black/6576678.p?skuId=6576678

This is my pc idk too much but my friend recommended it to me

[verbal slate]

The first time I deleted the videos, it was about 8 GB. But now there are no videos to delete, but it is still taking up storage while running it shows

and no worries on the time to reply, not an issue

[past basin]

Does it have a blue audio jack on the back?

[sacred totem]

Sorry I just left for work. Do you mind if I contact you later in dms?

[past basin]

If you deleted them, and then remembered to remove them form the recycle bin, they should be gone. Consider using a tool like https://windirstat.net to track down where the files are that are taking up space

[past basin]

Best ot just drop it in here in case one of the other volunteers is about - I've been flat out all day with server issues so who knows when I can check in again

[warped ledge]

Idk why I didn’t even let that click when I made a video on that.

I’ll check the pc specs after work almost done for the day.

[past basin]

Only really applies to desktop users, and even not all of them have a line in these days. Mostly comes up with the PCIe cards since like Neo they don't have a line in

[warped ledge]

Agreed! Laptops are sol…

Unless they have a line in

[past basin]

I don't think I've seen a laptop with line in since the XP era

There probably is somewhere. And USB soundcards have them too

[warped ledge]

Very true.

[low sage]

Does anyone know how to fix this error on Elgato video capture?

"please connect your elgato video capture hardware to any usb 2.0 port"

[oak hazel]

OK I think I fixed it. I'm still getting feedback from the desktop audio but the chatlink pro is picking up and recording now. I disconnected all usb connected things to my pc and reconnected them and it worked. Thanks for your help @past basin I really appreciate it.

[keen crater]

Mine defaults to the default Video folder for Windows, then Elgato has its own sub folder within that folder. They prob should look there. I am at my pc just trying to be helpful for ya.

[keen crater]

Does your pc see the Elgato capture device?

[keen crater]

Because most laptops headphone jack are combo jacks, they work as headphone / mic or line in . Typically they will ask you what is installed. When you plug a device in.

[past basin]

Line In and Mic In are not the same though. Line in was always uncommon on laptops even before they started using TRRS headset jacks.

[low sage]

I realized I downloaded the wrong app, tho im still having issues.

I am attempting to use my capture card for OBS and TikTok Live Studio, yet I can only use one at a time. I honestlyu have no clue how this works and looking for a work around. I was going to try game capture to try and connect em but that wont pick up my capture card. OBS and tiktok will tho as long as im only using one at a time

[past basin]

Line in expects amplified Line Level Voltage and is sometimes stereo. Mic is mono and expects mic level voltage - you can wind up with badly distorted audio running line level into a mic jack (and damage on really old ones)

[keen crater]

I know they are not the same, but most laptops anymore the jack is combo. It will ask is this a LINE IN device or a Mic or whatever they have on the drop down menu. I know because 3 of the laptops I have have this exact behavior. It drops the voltage if you specify line level. That way there is no amplification.

[past basin]

I have yet to see one that switches between mic and line level myself. What audio chipset do yours have? That sounds useful

But if you're not sure I don't generally recommend running line level Chat Link into the combo jack

[keen crater]

2 of them have actual built in SoundBlaster, the MacBook is whatever 2013 mac audio is. The other one is Reatek, Id have to boot it to get the chip number, its a Dell.

[past basin]

Weird - most of my experience the last few years is Realtek chipsets and I haven't seen that combo (though God knows they've got enough chipsets out there)

Haven't seen a SoundBlaster in a laptop in a while - I could see them doing that though

I've had Mac users complain they don't have a line in mulitple times though - I wonder if that changes on the new Apple Silicon ones?

[keen crater]

Older EVGA laptops I cant part with lol

[keen crater]

Mine is a Late 2013 19 or i7 processor doesnt really matter 16 inch it does. I use it because I still have some blackmagic stuff that ya.

[past basin]

Interesting. Good to know there may be some our there with direct line in. Do you know if it's stereo line in or mono? I know the difference there keeps biting people using USB audio interfaces

[past basin]

That's why I was asking if they changed it on the newer ones - 2013 would have still been Intel right?

[keen crater]

yeah intel

[past basin]

They used to have optical hybrid back then too for the audio inputs

Alas TOSLINK is a dying breed

[keen crater]

i cant really upgrade it because it has thunderbolt 2 ports and I need it for the BM hardware I have that needs TB 2 ports

[keen crater]

I dont even think the new apple ones have any audio ports i think its all usb c

[past basin]

I know Studio and the Macbook Pros do. The air might not

not sure about the mini

[keen crater]

i still have a few TOS that do opt / barrel plug and rca.

[past basin]

Hmm - looks like they're actually headphone jacks intead of even TRRS combo on some of the new macs

[keen crater]

ngl i forgot what the barrel plug digital was called lol

[past basin]

S/PDIF or something wasn't it?

[keen crater]

Thats optical I thought

[past basin]

I think it's a format that goes over either, but there's different connetors

[keen crater]

its coax lol

[past basin]

It's RCA, TOSLINK and BNC. I didn't know they did it via coax over BNC

Only the RCA jack tended to call it SPDIF though

[mossy sonnet]

Hey everyone so I got this problem and I have no idea how to fix it:

So I have a GAME CAPTURE HD60 (the slim one). I was trying to stream on my switch again after not streaming on it for a year or two but I had this issue. Firstly, I couldn’t see the device listed on Stream labs but when I downloaded. My game capture HD I was cool all of a sudden though the screen went black and the game captures card flashes white then red. When I try to install a driver to address the issue the Device manager states that no drivers have been installed. I tried installing the driver uninstalling it reinstalling and everything in between. At this point I don’t know what else to do.🤦🏿‍♂️

[keen crater]

@past basin

[past basin]

Nice, actual coposite RCA jacks too

[keen crater]

its from the now defunt radioshack

from way back in the day

[past basin]

I've never seen the black coax one in person though. Not sure if that's SPDIF or something else

The ones I was thinking of are orange

[keen crater]

the color may not even matter

[low sage]

Does anyone know if its possible to use a capture card in both OBS and TikTok studio at the same time?

[past basin]

The USB capture cards only operate with one app at a time. That's normal. If you're trying to multistream and don't have a stream key for TikTok you may have to use Screen Link through 4K Capture or some sort of multicam app to split the feed into two virtual ones.

[keen crater]

if the capture card supports internal NDI then yes

[low sage]

Its the HD60x

[keen crater]

See what Arcsane said

[past basin]

Did you install the driver fro here? https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers Make sure you're using the original HD60 one if it's a HD60, and not the HD60 Pro

[low sage]

Yeah, figured it was normal just didnt think about it til I realized.

Doesnt 4k Capture require the 4k capture card? Unfortunately dont have that.

[past basin]

You can also try it with Game CApture HD application. https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[low sage]

I actually did try that but Game Capture will not pick up my capture card

[past basin]

4K Capture Utility replaces the old game capture HD app for the newer cards, including HD60 X (which can actually do 4K at 30fps)

[low sage]

Unless u were speaking to Marzz

[low sage]

Ah got it, thanks!

[past basin]

Yeah that one was for Marz, I missed the reply on it

[low sage]

Ur good.

Damn I didnt even see the compatibility list, hd60x is right there

Whoops

[mossy sonnet]

I did I have the HD60 it’s not the pro but it isn’t the original fat boxy one

[low sage]

It works perfectly, thank you so so so much

[past basin]

Yeah, make sure you didn't install the wrong driver to be safe. You can also try installing the Game Capture HD app that worked with those older cards to see if it shows up after that

[past basin]

Sorry meant to hit reply there.

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows <-- tyr the HD60 with that.

[past basin]

Good to hear - take note that using Screen Link in 4K Capture Utility to create the virtual camera can increase the latency if you're playing through OBS or other apps, so best to watch on 4K Capture if you're using it

[past basin]

If the other driver and Game Capture HD don't help, fully shut down the PC and restart with the card disconnected and try again, preferably in another USB port to make sure Windows sees it as a new device to trigger the driver search

[mossy sonnet]

tried that too still nothin

[keen crater]

@past basin its going to be called 4K Capture or HDCapture I think depedning on the capture card

In the Videos folder.

[past basin]

4K Capture Utility for the newer cards, Game Capture HD for the older ones.
It genrally also installs the drivers when installed which is what I was hoping would help with Marzz's issue.

[low sage]

Wym? I was just gonna use like window capture or sum in obs and have the window be the 4k capture

Would that not work?

[past basin]

That'd work too. THough you could also do that with an OBS projector window if you're going that route

[low sage]

Got it

[past basin]

I don't like that your system is showing something there that's just symbols. I'm wondering if there's something interfering with everything there.

If you install and run USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html does it show any devices with that symbol name? I'm hoping that's something USB you can disconnect and not some internal component that might be broken and interfering

At this point you might also want to try the card on another PC to ensure it's not some sort of hardware failure

That said on the older cards, check if it's also listed anywhere under Sound device or Cameras (in device manager). If one of the two drivers are still installed there are rare cases the driver for the other won't install until you uninstall the one that's still there

Since it'll show up as two devices when installed correctly

[mossy sonnet]

eveything seems fine except that capture card

[past basin]

What happens if you right click it and choose restart port?

[mossy sonnet]

nothing

[past basin]

And it's not showing up under either Sound and multimedia devices or cameras in device manager right?

(again it can show up two places there)

[mossy sonnet]

Only other thing is my Bluetooth adapter but it’s a different code

[past basin]

Bluetooth adapter? What section is that coming up under? Cameras or Sound/multimedia?

[mossy sonnet]

It was coming up in my USB tree on my device manager the device is fine

[past basin]

BOTH instances were showing up? Again it can install as both a camera and a sound device. If one of them is still installed and the other is not, the first one will keep the second from installing sometimes with the older cards. When both don't have drivers it will show up as a single - but that single becomes two once installed correctly. And the single one with the driver error can show up as one in other devices if either of the other two are there still

[mossy sonnet]

ill triple check

[wide yacht]

So what do l do if elgato capture card is not picking up a signal

[past basin]

Depends on what card, and what you're trying to capture generally

[wide yacht]

Because l got the new game neo one that they advertise for iPad and it’s not picking up anything

I have everything in right but it’s not picking up a signal

[past basin]

What are you trying to capture with it though

And is there a monitor in the HDMI output (passthrough) for it? Or just the device you're trying to capture going into the input?

[wide yacht]

I have my game going in and monitor in out

[past basin]

Do you get signal on the monitor or no signal on either? And what sort of game console is going in?

[keen crater]

are you using the ipad adapter that has HDMI and power? Or you trying form the ipad directly to the capture card.

[wide yacht]

Got it on the monitor but not on the iPad

[wide yacht]

Yeah

Wait

What adapter

[wide yacht]

Tried that with my phone and it didn’t work

[past basin]

I think they're trying to capture to the ipad with the new Game Capture app for iPad, not from one here based on the way they mentioned it was advertised for iPad

[keen crater]

try it from your phone to a monitor or TV

make sure the adapter is working

[wide yacht]

Well it’s not working on my phone but it’s working when l have it in the capture card

[keen crater]

so wait do you see an actual video feed?

[wide yacht]

In my monitor but not the software l’m using to capture

[keen crater]

ok

[wide yacht]

The capture card says no signal

[keen crater]

that means the capture is seeing it as a non standard resoultion

[mossy sonnet]

fixed the issue with my bluetooth but still nothing the only thing it is mentioing is the driver

[keen crater]

i think the iPad is default 16x10 with some weird actual resolution

[past basin]

Just to clarify are you using the Neo to capture something WITH the iPad, or are you tyring to use Neo to capture iPad output on a PC or mac

[mossy sonnet]

idk what else to do

[wide yacht]

Trying to capture something with my iPad

[past basin]

Does the iPad have a USB-C port and does the card work in that if you bypass any adapters you're using?

[wide yacht]

It has USBC and l’m not using any other adaptor

[keen crater]

Make sure also display mode changes is enabled

it will make the screen on the ipad smaller top to bottom. but will actually output the correct aspect ratio to the capture card

[past basin]

They're not outputting the ipad, they're using the new app to capture video on the ipad from the capture card

[keen crater]

So they are running an hdmi feed from the ipad to the capture card correct

or is this an actual app

[past basin]

No - you can connect the capture cards to an ipad for capture now, instad of needing a PC

[keen crater]

its an app then

[mossy sonnet]

Is there any other driver I can install maybe a newer one?

[keen crater]

got it , cause it seemed like it was an hdmi feed

[past basin]

give me a couple mins, I have to fire up my own iPad to check the sttings for the app

[wide yacht]

Well I got it and they didn’t give me a download link

Even though the website showed an app

[past basin]

Yeah, it's pretty new - only came out the other month

[keen crater]

fair enough sorry, I just did a lot of mobile captures with capture cards from ipads lol

and it was a pain to get working sometimes

[past basin]

It is indeed a pain to get working the other way around

[wide yacht]

Yeah

[past basin]

What console are you using with the capture card here? Depending on the console there's a few settings that may have to be checked. It's going to take me a minute to test something here with my own setup

[wide yacht]

My PS5

But that one setting I know is turned off

Because l’m getting a feed to my monitor

[past basin]

Yeah, that confirms HDCP is off

[keen crater]

Did they also make sure they had the screen record on in the ipad settings. Go to Settings > Control Center, then tap the Add button next to Screen Recording. Cause it wont work without that

[wide yacht]

Ohh my gosh l figured it out

[past basin]

Oh, what was it? I'm only getting my iPad connected there now :p

[wide yacht]

Thank you all for the help but this was a pain to figure out

[wide yacht]

Because l didn’t use there stupid cord

I plugged in an adapter and it worked when l used that

[past basin]

Ah, USB cord under 5Gbps would do that yeah

[keen crater]

Glad it working

[past basin]

Most are 480Mbps (USB 2.0 speed) because very few things outside video devices and hard drives need the speed. Good work sorting it out!

[wide yacht]

Thank you all for the help

[keen crater]

its not your fault, apple makes doing things they dont want you to actually do 40x harder then it needs to actually be

[past basin]

You'd have to check with support thorugh #official-tech-support - I doubt there's anything newer though. That card was discontinued six and a half years ago

They might have some other things for you to try though

[mossy sonnet]

Or maybe it’s time to get a new card….

[past basin]

Could be - I'd probably try it on another computer if you have one around or a friend who can test it, to rule out the USB controller on the card failing

[keen crater]

whats the issue with your gamecapture hd?

i tried to scroll up , I saw usb tree sees it.

[mossy sonnet]

Hey everyone so I got this problem and I have no idea how to fix it:

So I have a GAME CAPTURE HD60 (the slim one). I was trying to stream on my switch again after not streaming on it for a year or two but I had this issue. Firstly, I couldn’t see the device listed on Stream labs but when I downloaded. My game capture HD I was cool all of a sudden though the screen went black and the game captures card flashes white then red. When I try to install a driver to address the issue the Device manager states that no drivers have been installed. I tried installing the driver uninstalling it reinstalling and everything in between. At this point I don’t know what else to do.🤦🏿‍♂️

(Just copy pasted)

[keen crater]

Ty give me a min to read over it

[mossy sonnet]

Sure please take your time

[keen crater]

if you double click on the game capture HD what does it say for the error code? Error code 41?

[wide yacht]

So do l have to buy another adapter to get the sound working

[past basin]

That depends on the setup - if you are plugging a headset into the PS5, there are issues because the PS5 mutes the HDMI feed when a headset is connected. If there's no headset it should work fine.

[wide yacht]

Thank you

[past basin]

If you are using the headset the usual workaround is something like Chat Link Pro - but it's not compatible with Neo, or iPad since it needs a line in (you may be able to get a USB sound card to add a line in jack to iPad, but at that point you may be better off exchanging for a HD60 X that has a Line In jack.

[keen crater]

is this the old HD Game Capture...

[past basin]

HD60, they had a photo earlier

[mossy sonnet]

Yea……

[keen crater]

That one

[past basin]

Yeah #capture-cards message

[keen crater]

ty sorry

[mossy sonnet]

yee

[keen crater]

Ty

[mossy sonnet]

np

[keen crater]

https://edge.elgato.com/egc/windows/drivers/hd60/Game_Capture_HD60_2.1.1.5a.exe

https://www.youtube.com/watch?v=MsCALpDu7dA&ab_channel=DevonMichael

found it in an old reddit post

if the driver installer doesn't work right you can use things like win rar and so forth to extract the drivers and then just go back to your HD 60 update driver have disk, select driver to install and go to the directory you extracted the driver cab files.

[mossy sonnet]

didnt work

[keen crater]

You could try the video capture device driver from the elgato support page

if you already tried that ignore

[mossy sonnet]

already tried

[keen crater]

https://gc-updates.elgato.com/windows/drivers/hd/download.php

I have a feeling, techinally that shouldn't work. I am going by what windows detects your device as.

[mossy sonnet]

nope caution sign still there

[keen crater]

unplug the device and plug it backin

[mossy sonnet]

did that still nothing

[keen crater]

I may have to dig out my old hd60

[unique gull]

Xbox one series S hd60 X why does this keep happening?

[keen crater]

i wonder if its just so old that windows 11 wont actually install the drivers

[keen crater]

wrong capture format, trying to use VRR with NON VRR cables. HDCP...

[mossy sonnet]

thats what I thought but it was working at one point

[keen crater]

Do you have another PC to test with?

[mossy sonnet]

maybe imma try to boot up my old laptop\

[keen crater]

😛

[unique gull]

Wym by vrr?

I have variable refresh rate off

[keen crater]

if not you could try a virtual machine and pass the usb ports to it and just download a windows 7-10 iso and see if it works there if so you know at least the card is functional. I know that sounds like a lot of work lol. Just giving options

[keen crater]

ok could be wrong capture format, meaning it thinks it say 1440p when in fact its 1080p, Or not sure if Xbox is like PlayStation where you need to actually disable HDCP. I am just speculating because all you gave us was an image. DO you see the console on passthrough if using that. Have you tried to use passthrough and the capture to see if it fixes it.. Also did you forcibly try setting the resolution on your xbox lower.

[unique gull]

Wait maybe it’s bc my game was at 4k ( bc Xbox will allow 4k even if ur console resolution is set lower )

[keen crater]

DSR technically shouldn't cause an issue. But you could test that by disabling upscaling to 4k.

[unique gull]

Ima try try capture utility says source 1440p 120 and capture 1440p 60 so it should be working fun

Fine

My input cable I’m using the one that came with the elgato

[keen crater]

shouldnt cause an issue

[keen crater]

keep us posted, also if it does work there but not on your target pc, uninstall all the drivers that you tried, and then re install the driver in safe mode for the HD 60 , that way if anything like an AV or windows defender wont block it.

[wide yacht]

Dose anyone know how to get audio to work like if l want to talk and on for a iPad

[mossy sonnet]

I got you

[keen crater]

I don't think its the usb cable, typically if its the usb cable you get the the usb device has malfunctioned error.

[keen crater]

You streaming from an ipad, or you pulling a video feed from an ipad to a pc?

[wide yacht]

From my iPad but l’m going to let it be

[keen crater]

whatever software your using to stream should have a mic setting or allow mic if its directly from the ipad.

[spare rune]

Hi im a content creator with 70k subs on youtube i have a question about the elgato video card, anyone good with them?

[azure hemlock]

Better to ask your question than asking for someone ^^

[spare rune]

True

I have a gaming PC with a huge ultra wide monitor. It's definitely not 1920x1080 resolution. It's like a 4k monitor or something regardless,

I'm wondering if I bought an elgato video capture and connect it to say, my mac or my other PC, will it re size the resolution in 1920x1080?

Asking because obviously, a wide resolution looks bad on Youtube... Needs to be a 1920x1080, good resolution...

[keen crater]

Your capture resolution will be different from your actual resolution. So as an example : You can have 4k passthrough but 1080p60 output . The downside to ultrawide is the aspect ratio is going to cause backbars if its not a 16x9. Example if your monitor aspect ratio is 21:9

[azure hemlock]

https://www.reddit.com/r/elgato/comments/1d9auhu/4k_x_ultrawide_format_support_beta/

https://help.elgato.com/hc/en-us/articles/27657314348301-Elgato-4K-X-How-to-use-Ultrawide-formats-in-OBS-Studio

Hope these help 🙂

[spare rune]

3440 x 1440 is the ratio

[azure hemlock]

It is in the list for new resolutions supported with the beta

[keen crater]

That is 21:9, but as Ochatach states its supported in the capture card with the directions

[spare rune]

Ah so even with a video card, it won't look like a regular resolution?

[keen crater]

it will look normal but have black bars, because your using a 21:9 aspect ratio and twitch expect 16:9 anything that is not that say 4:3 21:9 , 16:10 ,32:x will have black bars. but it wont look weird

thikn of like a blue ray or a movie that has black borders on the top and bottom

[azure hemlock]

Most people playing ultrawide screen games usually crops the gameplay before uploading to youtube

[keen crater]

it would look like that

[spare rune]

Ahhh I see

[spare rune]

You think you can crop it to the point where it would look normal or still a bit "Stretched"

[azure hemlock]

1440p is a normal resolution, 2560x1440 and looks perfectly normal

regular 16:9

tagging incase you missed it @spare rune

[spare rune]

Ah appreciate it

I'm looking into it now, trying to see how I can pull this off.

I wonder if I can do it just with obs not a video card.

[keen crater]

if you set the base and canvas to your monitor, im not sure how the 21:9 to 16:9 downmixing is. You could do a test record and see. But yes you could crop the bottom and top. It will look a little stretched. Do some local records and dial it in

[chilly python]

hey I got my 4K X couple days ago and today I tried setting it up in my pc and I'm having problems. obs and discord works well but the capture utility is what I'm having problems with. it stuck like this. i cant even click on the "capture card" drop menu I'm also on win 11 pro

I tried updating all drivers. reinstall the capture utility. running as admin. nothing helped

on my mac it works flawlessly btw

using the cables from official box

[past basin]

Do not open settings until the "one moment please" clears or you get that empty settings page. Also do not run 4K Capture Utility while OBS is still open or discord is still using it - only one app at a time can access the capture card.
If it never clears one moment please go to settings and hot reset defaults on the bottom left and then restart 4K Capture Utility

[mossy sonnet]

So someone offered me an HD60 S+ for 130

Should I get that or just get the HD60X

[past basin]

I'd probably go for a HD60 X. Not that much more expensive but it's new, has warranty, supports higher refresh rates (s+ is capped at 60), as well as vrr and better HDR support. It's more future proof basically

There's also the even newer 4K X in case you planned to record 4K content at 60 fps

Or higher

[warped ledge]

Get the newer one.

[chilly python]

Sorry for the delay but I tried it without success. Will try again tmw and update but I don’t have any high hopes

[untold temple]

Hello, does anyone have any idea about dual pc streaming and what capure cards i can use? I've got a elgato HD60 and followed every tutorial there is on youtube but it doesnt seem to pick up my video feed?

[mossy sonnet]

yooo got a new capture card and it works its just asking me for a USB 3.0 PORT

honeslty i think is my cable gonna by one tomorrow

[muted rapids]

Hello people, I've had the HD60 S+ for a few years now, but over the past year or two (prob closer to 1.5 years), I've been having issues with it. Whether or not I'm recording, the audio sometimes either declines for a moment for fully drops for extended periods. It is very annoying to deal with, and whenever I looked online, I would find people with similar-ish issues, but worded in ways that seemed like they weren't the same. I will include a video if necessary showing the drop, but I don't know whether to include it as a link or a file, so I'll hold off for now and respond appropriately.

My computer is a Dell XPS 15 9510, but I've done this on a Mac as well, so I don't think it's a Windows/Mac or performance issue. I primarily record on the Wii U, and I use the cable that the device came with.

Let me know whether providing a link or video file is preferred, feel free to ping me if needed as well

[keen crater]

plug it into the blue port, white is 1.0 black is 2.0 blue is 3.0 red is 3.1 +

[past basin]

Be careful though - That's an optional spec. 3.1 is usually teal, red is usually 3.2 or powered when the system is in suspend. Some hardware OEMs use them without any care whatsoever though - especially gaming hardware. If you have a standard blue though, yes, odds are that's a 3.0 port and they're adhering to spec.

[keen crater]

green is razer 3.0

[past basin]

But if they went with the used HD60S+ they were talking about earlier, it's a common issue for people to sell it with whatever cable they have on hand

[past basin]

Also used for some Quickcharge formats, though I haven't seen it in a while

I think I still have an Asus board around here somewhere with one

[keen crater]

razer paid to patent it

which is why you dont really see it now

[past basin]

You can't patent a colour. They might have filed a trademark for it - but that'ld likely be keyed to a specific hexcode of green

Razer is pretty reliable for always using the exact same shade

[keen crater]

no i mean they paid to patent green usb ports to be there own .

as its an actual considred standard

[past basin]

If it was a patent it would have failed due to prior use by Qualcomm.

Do you have the RFC that would have made that part of the spec?

[keen crater]

eh no one else is supposedly allowed to use green on the port color

anyways doesnt really matter

its a usb 3.0 port

[past basin]

I mean, really Razer shouldn't either. Mixing up the colours just messes with everyone 😦

But I get they like the style

Same reason some companies use black even on 3.0. And it is annoying

[past basin]

Can you check in 4K Capture Utility that youd HD60 S+ has the latest firmware? It follows the same process as the HD60 X, which is described here: https://help.elgato.com/hc/en-us/articles/5406375649933-Elgato-Game-Capture-HD60-X-Firmware-Update

other than that a clip would definitely help

[keen crater]

They shouldnt be using black on 3.0

[past basin]

They do though - because the colours aren't a required standard.

[mossy sonnet]

I did didnt work

[past basin]

We regualrly have to have people double check the manual or system specs.

[mossy sonnet]

pretty sure its the cable

[keen crater]

thats odd because usb 3.0 actually is the one port that requires the standard blue except razer that did the thing for green

but anyways thats odd

[past basin]

Can you run USB Tree Viewer? https://www.uwe-sieber.de/usbtreeview_e.html It should tell us what part of your system isn't running at 3.0 speed in the summary of the card

[keen crater]

but guess not uncommon considering how most cables are trash

[mossy sonnet]

nhn akready got iy hold up

[keen crater]

@past basin i wish they would make usb tree standard in windows

[past basin]

Oh not even the cables - the ports on motherboards too. Fortunately most of them adhere to the colour schemes which is useful.

And it's getting increasingly common for speeds to be actually stamped on cables

Which makes my life somewhat easier 🙂

(especially with 4K X requireing 10 Gbps for some formats)

[keen crater]

god id love that

wish HDMI would do that

[past basin]

Yeah I've only ever seen a handful of labelled HDMI cords at the connector. And the braided sheath ones almost never have any visible marking for speed or revision 😦

[past basin]

Can you click the one above the audio endpoint?

[past basin]

You can use pretty much any capture card - but you'll have to stay in the specs for it. Consoles are limited usually to NTSC broadcast compatible specs, the PC can go far ourside that. The original HD60 won't run past 1080p60, so make sure the gaming PC is running at that.

[mossy sonnet]

Apologies

[past basin]

Yeah, you're seeing compainion port doing SuperSpeed so the port should be fine. And device looks good at Superspeed. Odds are it's the cable, or if there's an adapter there it could be that too (eg, USB-C to A). Make sure the cable you have is a USB 3.0 or higher cable (it'll be rated for 5 Gbps or faster).

The connection could also have issues if any of the ports are dirty or there's any damage to the cable.

[mossy sonnet]

The plan is to go to Best Buy tomorrow to pick up a cord

I figured it was the wire so I wasn’t too worried after I did research

[past basin]

Sounds good - they've got a Insigna branded Charge and Sync cable that does up to 10 Gbps for a reasonable price in most stores (just make sure to find the 10 Gbps one, not the USB 2.0 480 Mbps one)

[mossy sonnet]

Bet

[stuck sundial]

halp. I have issues.

Setup
PS5 to HD60x to Mac M3 Pro to OBS

Video Woes
Image is very fuzzy

• 1920x1080 - 60hz

• 60 fps

• PS5: HDCP=Off - 1080p

• HD60x Capture Card using 10gbps USB-C to USB-C

• OBS: 7000 kbps (should I ramp this up? Will it break twitch?) ||

• OBS Encoder: Apple VT H254 Hardware Encoder

• Rescale output: disabled (same resolution being used)

• Is it my HDMI cables?!

Audio Woes

• Game sound is audible through headphones connected via Chat Link, but faint and glitchy when coming through to OBS.
• OBS Audio bitrate is 160, Audio encoder: CoreAudio AAC
• Capture Card Utility is set to Analog
• Good news: the mic works!

[sacred totem]

Hi sorry I got the pic now

[warped ledge]

Not sure how you’re hearing echo. What audio software are you using

Also why not use the card directly? Vs streaming the app?

Lastly, yes to answer your question it is possible.

[chilly python]

well so I just turned on my ps5 as well as my pc. connected capture card to both. verified that obs is closed and opened the capture utility. still stuck on "one moment please". tried waiting 2 minutes after that I pressed on reset defaults in settings and restarted. waited another 2 mins still stuck on "one moment please"

[urban charm]

Hey everyone. Is it possible to separate the capture card audio from the 4KX where I can independently adjust levels for my headphones and stream? Using a PS5.

[drifting pendant]

Hello! I am having an issue with my HD60 S capture card. I cannot get it to consistently connect to my computer. Sometimes it will connect, and when it does, it works perfectly fine. However, most of the time, it won't be detected by the computer at all. Does anyone know what the problem could be?

[earnest sable]

I am also having ssues with the HD60S, though mine is connecting with the PS5. It works fine without the HD60S and i've made the video option changes I've seen suggested, but it's still tempermental and random on when it wants to work.

[warped ledge]

yes, i do this with wave link, but there are other apps you can do this with.

[warped ledge]

are you connected to a usb 3.0 port? try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

is hdcp turned off

[earnest sable]

Yeah, i made sure it was.

My mistake, i hadn't turned off HDCP. I found the toggle and it works now, thanks!

[urban charm]

I can use wave link. Can you give me some tips please? Or mention the other apps you referenced?

[stuck sundial]

May or may not be similar to an experience I've had - but sometimes this happens to me when I change the port it's connected to.
When I do change the ports, in OBS I'll have to reset the video capture source.

[warped ledge]

what app are you using for gaming/streaming?

[urban charm]

OBS and PS5 captured with the 4KX.

[warped ledge]

so for streaming, I have a video in #community-resources to setup with splitting the card into 2 sources, 1 video 1 audio, and you'd mute the video. that way you can have a set vol in obs. as for 4K capture utility route it in wave link to wave link game, so you can adjust for your own needs. wouldn't monitor and output the audio vol in obs so that way it doesn't double ofr you, but be mindful about lowering the vol in obs for your viewers. I have mine at 25% however some games a little higher like 35%.

[urban charm]

Thank you so much.

[thorny terrace]

hey, my capture card does not give any signal in the 4k capture utility app because it sais device is in use by other software does someone know the selution for this problem?

[warped ledge]

what else are you running that may require a camera or device use?

most cards only allow 1 app at a time.

[thorny terrace]

nothing else only the 4k capture utility app

[warped ledge]

have you rebooted your pc?

[thorny terrace]

yeah have this promblem for maybe a moth now

[warped ledge]

do that with the card unplugged

[thorny terrace]

havnnt tried that will do that first

the capture card is now blinking a red light

so thats new

[warped ledge]

try a different usb 3.0 port

[thorny terrace]

did that, the red light is now static blue but still te same error

[warped ledge]

which capture card?

[thorny terrace]

hd60x

[warped ledge]

are you on a laptop or desktop?

[thorny terrace]

desktop

[warped ledge]

do this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[thorny terrace]

allright will do that

still not 😦

[warped ledge]

how many usb 3.0 ports do you have? have you updated your bios/drivers?

[thorny terrace]

I have 4 usb 4.0 ports and I have updated my drivers and bios

3.0*

[warped ledge]

4.0?

[mossy sonnet]

@past basin @keen crater thanks for the help capture card works like a charm!!!!

[keen crater]

Glad ya got it fixed and or a new one.

[urban charm]

Hey. I looked for that video and could not find it. When convenient could you send me a link please? I dropped a follow on Twitch and subscribed to your YT.

[warped ledge]

Awe thanks! One sec. (2024 March) Elgato 4K X & 4K Pro Capture Cards
https://youtu.be/MTdkWeFroiw

[urban charm]

It’s the least I could do for all the times you’ve helped me. Thank you.

[warped ledge]

awe you're welcome! Glad it helped. also did you route 4k capture utility to wave link game?

[urban charm]

I added the 4KX to my stream using it as a mic input. Then, I went into the recording tab in sounds and tied it to my GoXLR game channel to hear it in my headphones separately. I have a stream deck plus but have had better luck with sound settings for my mic with the GoXLR

[past basin]

Sorry, been out of the house. But yes you have the blue audio jack there on the bottom that you can plug a Chat Link Pro into, right beneath your wifi antenna above the video cable.

[past basin]

Glad you got it working!

[past basin]

For the audio make sure Voice Isolation is turned off on your mac. That winds up applying to the capture card audio as well - see https://support.apple.com/en-ca/guide/mac-help/mchle82b42f0/mac for how to turn it off.
For the video, do you have an OBS log file you can share that would show the other settings? Does the OBS Canvas match the Video Source? Do you have a sample clip of the fuzziness?

[stuck sundial]

Checking out the voice isolation for mac now; for the chat link pro, will I keep Isolator enabled?
Here's a log from today: https://obsproject.com/logs/GVPwPsnB9G6VctfZ

[past basin]

No - CLP also carries the game audio, so if voice isolation on it'll filter out anything that's not voice

[stuck sundial]

*Does the OBS Canvas match the Video Source? * Not sure what is meant by OBS Canvas :/

[past basin]

In your main settings, under video there's a Canvas size. That's the working size of the video stream.
I can see here you've got a base canvas of 1080p, but are resizing to 720p - did you change any of your video settings before the original post?

Is the settings section where that's set

[stuck sundial]

Yes, I've changed the output res to match the base resolution (I've found this doesn't change anything, and video is still fuzzy)
Yep, that image is what mine is currently set to

[past basin]

Your bitrate in 720p mode is also set down to 2500. That's rather low - I'd bump that back up to at least 5 or 6k if your network connection is fast enough for it

[stuck sundial]

Hmmm, in Output > Streaming > Encoder Settings, bitrate is 7000 (1080). I've not changed that. Let me get a fresh log.

[past basin]

Is that the streaming one specifically or recording? It's possible to spin up recording with different settings

Might be worth changing it to something else and changing it back if it's incorrectl stuck

[stuck sundial]

Streaming, specifically. Recording is 7000 as well, though

Curios because I've never had it set to 2500. When I used the Auto Wizard while tinkering, I wonder if it changed that setting.

Either way, grabbing new log now

[past basin]

Yeah, change it to something else and change it back because it's gettings tuck at 2500

wait

[stuck sundial]

k, will do

[past basin]

I migth be reading that wrong - i was taking it as recording bitrate

But I might just be reading that wrong because I'm not used to apple encoder

[stuck sundial]

https://obsproject.com/logs/WOke8tKgE133ErqB

Also wondering about this "Input Format"
Input Format : YUY2 - 422YpCbCr8_yuvs

[past basin]

That looks right so far.
That's video input from the card means you're getting YUY2 at 4:2:2 chroma. That's fine

This looks right so far - Is the PS5 resolution manually set? If so make sure it's on 1080p and not 1440p - downscaling from 1440p is known to cause a slight fuzzy effect since 1440 doesn't divide evently to 1080

[stuck sundial]

Yeah, I did manually set up the PS5 to 1080 as well.

This..... "supports Portrait Effect"
I think this is messing up the video. I can't seem to find that setting in Mac.
So, it looks like maybe the video can be solved by removing the portait effect.
Audio might be fixed if I can disable voice isolation.
rabbit hole

YES.

[past basin]

Such is the life of streaming. Rabbit holes eveywhere

One day you're trying to figure out a specific plugin, the next you owm more XLR interfaces than you do mics

[stuck sundial]

https://tenor.com/view/baby-face-palm-really-sigh-stupid-gif-12738431

lol, man.... one day I spent 30 minutes figuring out a mic issue only to realize the mic I had switched to had an on/off toggle.

[past basin]

You're not a streamer if you don't regularlly start with something muted, 🙂

[urban charm]

Do you have any wave xlr mic setting videos?

[stuck sundial]

Thanks for the tremendous help @past basin - it appears to all be working as expected now!
Put this one in the KB for later for sure. 😆
I eventually turned off all the Elgato HD60 X video options (all gray now)

[past basin]

Glad to hear you've got it sorted out!

[urban charm]

Facts

[warped ledge]

i guess I can revamp my wave link video on my things to do. 🙂

[warped ledge]

it happens, like it did for me. lol

[urban charm]

Maybe even a how to on a dual PC where wave link and mic are on the streaming PC?

[warped ledge]

I wish I could, I was holding off until I can afford to build a streaming PC.

[urban charm]

Right now that’s the only thing making me stick with the goxlr. The line out table is perfect for using the mic on the gaming PC.

[warped ledge]

if it works for now, I'd say keep it setup that way. 🙂

[urban charm]

Probably so. Thanks again for your help and time.

[sacred totem]

And then I'll be able to use my headphones to have a Playstation party and still capture the audio?

And do I need the elgato brand or any brand works?

[past basin]

I've never used a different brand, but the Chat Link will split all audio going out the headset jack on the controller (only audio out, it doesn't split the mic, you'd want another mic for the PC to mix your voice back in). So one copy goes to the headset you're using for you to listen to the console on, the other end goes to the Line In jack and you add that to your capture software to capture the audio

So yes, aside from your own voice it'll get the PlayStation party audio

Just mix yourself back in with another mic on the PC

[keen crater]

1440 divides evenly into 1080. When you divide 1440 by 1080, you get a whole number result of 1.33 (rounded to two decimal places). It also Divides evenly into 720p , hence why its recommended to run 1440p downscaling to 1080p or even 720p.

[past basin]

You get 1.3333 repeating, that's not evenly divisible. Hence you can get a less sharp image from the interpolation

But yes, it does divide evenly into 720p.

But originally OP had been working for 1080p there, so I wanted to rule out interpolation issues

Evenly divisible would imply divisible into integer factors of two

(though other divisors like 1.5 usually work out better than anything with a repeating decimal as well - results vary depending on the scaling filter used, most modern ones are pretty solid, bilinear tends to be the fuzziest)

[chilly python]

Bump for any help

[keen crater]

You did turn the HDCP protection off on the ps5 right, I know I had to do that on the ps4 pro before it would work

[chilly python]

Yes. In my mac/ipad it works flawlessly

[keen crater]

re read your stuff, so obs works fine with your ps5, your mac and ipad work fine with both obs and elgato capture, but the ps5 doesnt work with the elgato capture

[chilly python]

Ill make this clearer. When I started by connecting my ps5 to my mac using the capture card. Turned of HDCP and everything worked OBS and elgato capture. Than did nothing but disconnecting the usb c from my mac to my ipad and it again worked like a charm. But when I was connecting the usb c to my pc it gave me the “one moment please” screen that won’t go away. It works fine on obs and as discord camera apparently. To check that its not only my ps5 I transferred the hdmi from my ps5 to my mac hdmi port and discord and obs worked fine. Elgato capture same problem

[past basin]

What firmware revision is on the card?

[keen crater]

You have tried setting the resolution and or just using device default. Also shutting down the mac and restarting it cold. Maybe a different usb port

I have a love hate relationship with capture devices on mac.

Hence why I wond up with a ton of Blackmagic hardware for mac. But anyways

[chilly python]

Since I can’t check on my pc because it stuck on one moment please I will check on my mac give me a sec

[past basin]

You may be able to check on the PC too - hold down CTRL while you open settings, and it exposes some hidden ones. This can sometimes get you the firmware version even when the card is stuck at One Moment Please

The problem is usually that the Elgato Capture apps pick up extra settings one those cards that doesn't get sent to apps like OBS who just use the UVC video feed. If there's a bad setting or a firmware problem, the capture app can get stuck polling the unique settings

[keen crater]

what if you plug the ps5 into it...

[chilly python]

Again connecting my ps5 to mac works flawlessly

[warped ledge]

try a different usb 3.0 port on your pc

[chilly python]

Just having a problem with elgato capture on pc

[chilly python]

Only usb c port I have actually

[keen crater]

Do you have a usb 3.0 A port?

[chilly python]

Yes

[keen crater]

cause if you have a usb c to A cable it will work just the same

[warped ledge]

try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[keen crater]

provided its not 10g and the a is 5 gbps could cause an issue

[past basin]

Try turning off the mac-specific USB 10 Gbps mode and then try it on the PC to see if that has any effect.

The PC runs it in 10 Gbps mode without that setting

[chilly python]

Tried it before

[past basin]

That was specific for macOS 14.4 (sadly 14.5 broke it)

Hm

[chilly python]

I will try this when im back from work. Thanks fir the options

[past basin]

Is there a particular reason you need the Elgato app though? This sounds like the issue is with the app itself here - if you're fine with using it in OBS I wouldn't spend too much time on it

[keen crater]

This fixed windows turning off my AIO screen lol

[keen crater]

ngl I kinda had the same thought

[chilly python]

Tbh im on macos 15 beta 2

[past basin]

Ah - how's that been working with the 10 Gbps stuff? I saw early reports it was kinda better with the driver updates. But not reliable in the first beta.

[chilly python]

Well I guess its easier to use

[warped ledge]

how so?

[chilly python]

I haven’t tried it that much tbh. The main reason I want it to work on my pc is that is because sometimes I wanna use my macbook as a screen and It looks kinda bad because of resolution differences

[chilly python]

Well if you just wanna play on the other device and its definitely easier to go with the elgato capture. It just take the whole image no need to setup anything

Well at least when it works fine apparently

[warped ledge]

I think they're still working on the 10gb stuff though. see if 5gb is working on pc.

[chilly python]

Is there a difference if I switch it to 5gb in mac than connect it to pc?

[warped ledge]

shouldn't other than the speed.

maybe it will be stable though.

[chilly python]

Than I tried that before. Didn’t help

[warped ledge]

try it again, but after you to that step i sent, and reboot.

[past basin]

There's not supposed to be for the PC, but this setup is a little messed up - as described it should be working. You might want to open a ticket with #official-tech-support tbh, to see if they can pull logs or somethign to see what's going on there

[warped ledge]

this would probably be ideal.

[chilly python]

Ok. Will also try after work

Btw on my pc both discord and obs requested permission to use my webcam. In capture utility that request never came and I haven’t found how to give permission to an app that haven’t requested it

[past basin]

It would generally be in the Windows Privacy settings. Under Settings, in Privacy & Security, look for Camera settings (as the OS treats capture cards like cameras). Make sure it's enabled for access to app, and to Desktop apps (which is a separate settings further down)

[chilly python]

I will update everything when later in the day

[past basin]

Good luck with it

[warped ledge]

you could actually post this in the #community-resources 🙂

[stuck sundial]

Ah, thanks @warped ledge . I'll move it over in just a bit when slowmode goes away for me 🤔

[chilly python]

Didnt work unfortunately. but I found out that if I start capture utility with the card unplugged to my pc and than connect it and go to settings the page has more information

and if I will close capture utility and open it again it will be the same as before with "one moment please"

[warped ledge]

Ok I’ll be free in a little. I can help then.

[chilly python]

ok really appreciate your time

btw this is what happens when I press CTRL while opening settings in "one moment please" mode. when I press on update firmware nothing happens but if I press on it like 3 times the program just closes/crash

[chilly python]

this is with my card disconnected first like I wrote here + ctrl while opening settings

this is what happens when I click on update firmware in that mode

[keen crater]

You said this works on your mac right, if so. Id try a firmware update from the mac. If it is in fact up to date. I would reach out to official support not sure if there is a way to re flash the firmware.

[chilly python]

It does say it latest fimware on mac

[keen crater]

if in the off chance it works 100% of the time on mac without any issues that you are having on pc. It very well could be a driver issue then . IF you start having the same problems on mac as you do pc, its prob a hardware issue within the card. If you have another windows pc to test with I would try that.

The fact its saying the firmware is invalid is not a good sign.

[past basin]

What version of 4K Capture Utility are you running? The firmware comes bundled with that, so if you're out of date it may report wrong.

[chilly python]

I got it from Elgato’s download page and even redownloaded it yesterday so thats not the problem

[past basin]

So 1.7.13? Okay, the latest firmware that shipped with that for 4K X is version is 24.05.31. So what I'd start with here - close out settings in 4K Capture Utility, hold down CTRL while you open settings, then hold down CTRL again while you hit update firmware. This should ask you for the firmware file - by default it'd be in "C:\Program Files\Elgato\4KCaptureUtility" and be called FW_4K_X_MCU.bin . Select that and let it update, then disconnect and reconnect it when it's done. That should reload the firmware from scratch regarldess of the version check saying it's the latest already.

I would not have expected this to be an issue here since it's loading on the mac though.

[chilly python]

found it will update (pun intended)

[thorn nimbus]

I just re-plugged in my HD60 X to organize my ports and this happened... Plz Help!

[warped ledge]

Sorry about that I had to run another appointment I forgot about, was it resolved?

[chilly python]

@past basin found an idea now by manually updating but from what I see now its not working. its stuck like this

[past basin]

Yeah, I've had that stall out before. If it stays there for more than 10 minutes you may have to take the risk to force restart 4K CApture or restart the whole PC it and check if it updated or try again. Give it some time though - avoid doing that if you can because it does have some risk.

[thorn nimbus]

I restarted already and the same happens

[past basin]

Just gets stuck at the same point over and over?

You might want to check with official support then. You could also try installing 4K Capture 1.4.12 instead of the latest and use the earlier firmware file that came with that

(Old versions are here: https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes)

[chilly python]

wait im kinda lost like which reply is for each one of us lol?

so this what happaned

[past basin]

Sorry - I'm checking in between work. I didn't realize someone else was replying to me

[thorn nimbus]

Which one is my support??

[chilly python]

thats fine dude take it easy

[past basin]

I didn't see you post so I haven't replied to that

[thorn nimbus]

k

[past basin]

Try a full reboot of the PC, and a different USB port and see if anything changes if you try it again. Alternatively check and see if the Mac will let you force reload.

[chilly python]

what do you mean by force reload?

[past basin]

Most likely culprit here is an overloaded USB hub, overloaded USB controller or a bad cable. Are you using the cable that originally came with it?

[chilly python]

also I havent found a way to manually update on mac

[past basin]

Manually select the file, basically. I don't have a mac on hand to see if Capture Device Utility has the same options as 4K Capture for that, but I suspect holding down command when you try to update would give you the same options

[thorn nimbus]

Plugged into mobo and og cable

[past basin]

Any other devices on the same USB controller inside the PC?

Does it give you any kind of error for the card in Device Manager>?

It might also be worth trying it in a different port just in case the port on your motherboard is malfunctioning

[thorn nimbus]

I did try and different port and the same

I freaking out and I don't know what to do

I got it!! YES!! Thanks @past basin

[past basin]

What was it in the end there?

[past basin]

Holding command won't bring up the same options if you click Update Firmware? One of these days I'm going to have to get a mac mini or something just to check out the software on there myself

[thorn nimbus]

Well years ago I was told, "don't use a 3.0 port"... I tried a 3.0 port and it worked. BUT now it doesn't work on my 2.0 ports 🤔

[chilly python]

Nope but by using parallels I updated it

[past basin]

Honeslty the capture cards since HD60 S should NOT work on a USB 2.0 port to begin with. They require too much USB bandwidth for USB 2.0. This includes HD60 X - though it shouldn't generally give you that error it also requires more power than USB 2.0 puts out which might have contributed

It's stream decks you want to keep to USB 2.0 if you can (Even then 3.0 is usually fine, but 2.0 is good to have for potential compatibility issues some 3.0 chipsets have in 2.0 mode).

[past basin]

Fair enough - any improvement with the results on Windows after that?

I do not like the implication that it connects better on an Emulated Windows instance than directly on the PC though.

[chilly python]

same

[thorn nimbus]

I know but somehow it worked and I didn't fuse about it. Thanks again

[chilly python]

and youll also be upset to know that it does work on parallels but not on my pc

[past basin]

Glad you got it working at least! Good luck with it

[thorn nimbus]

Thank you!

[chilly python]

at this point I think problem is will require me to reinstall windows

[past basin]

That is concerning, yes. If you use USB Tree Viewer to check the controller it's connected under (the green card on the tree), is it an ASMedia USB controller by any chance? I knew a while back some of those were having audio issues with specific ASMedia Chipsets - my first time hearing of the card outright not cooperating like that though

(in those cases the card worked fine in 5 Gbps modes in a 3.x Gen 1 port, but had audio issues in ASMedia 10 Gbps ports)

[chilly python]

is usb tree viewer a program i need to download?

[chilly python]

^

[past basin]

Yes sorry https://www.uwe-sieber.de/usbtreeview_e.html

You can see here, I've got two Intel controllers (we're not worried about the Parsec virtual one or the USB4 stuff)

[chilly python]

@past basin

[past basin]

Yeah I'm not aware of any AMD issues outside a handful of B550 boards specifically, but even then they didn't have this issue.

Any BIOS updates or chipset drivers availablje for your motherboard?

Might have some luck there instead of reloading the whole PC

[chilly python]

did that before. as I was troubleshooting myself

[past basin]

Might be worth trying the card on different ports till it shows up under a different controller too, if you have more than one

[chilly python]

I got a usb a to usb c cable. Still not working

[past basin]

Know if the cable is at least USB 3.0 speed? But yeah, something might be up with that specific PC or the software - I'm running out of ideas

If you're not in a rush I'd go thorugh #official-tech-support first to see if they can pull logs or something to see what's going on

Otherwise you might be on the right track with reloading Windows

[chilly python]

unfortunatly nope

[sick bane]

hello, i have a big problem, im using elgato 4k60 pro mk2 for recording on ps5 and i have a 3-4 delay, how can i fix this problem?

im recording with elgato app @past basin

@void skiff ^

[warped ledge]

Please don’t tag staff. This card usually doesn’t have a delay. Did you
install the recent drivers?

[sick bane]

yes

[warped ledge]

Is the firmware updated?

Is the pcie speed set up correctly in the bios?

[sick bane]

yes

yes

[warped ledge]

What else are you running while using the app?

[sick bane]

google chrome, discord

• ps5 and elgato recording app

[warped ledge]

Try closing those out for now, and test. Make sure you dint have any pending updates.

[sick bane]

when im playing i dont have delay, but when i watch the recorder have delay

3-4 seconds

https://youtu.be/yPiBPFmdH7E?si=p0A42Ye2dvZovQyW

watch this please

[warped ledge]

I’m not sure where the delay is, but keep in mind encoding and gaming. Your video looks fine. A recorded video wouldn’t have lag. If live preview is lagging there is something else going on.

[sick bane]

when i shoot is a big delay 3-4 seconds

[dense stump]

why my elgato hd60s+ show 59.94 fps and not 60 fps how fix this?

[warped ledge]

59.94 is 60 this is pretty normal.

[dense stump]

There are delays...

[sick bane]

@warped ledge see?

[dense stump]

There is no way to arrange it to show 60 fps?

[past basin]

Depends on what your console outputs as sorce. PS5 like 59.94 because that's the NTSC broadcast standard which matches most TVs. The only differnce is a single frame every 16 seconds, it's unlikely to cause you delays. What sort of delay you are you seeing?

[sick bane]

3-4 seconds delay…

[past basin]

Where are you seeing this delay? The video and audio look in sync here.

[sick bane]

check the video^

[past basin]

I did check the video.

[sick bane]

@past basin

[past basin]

What are you watching it back in? Your playback app might be having issues. Try another app like VLC media player

[sick bane]

aaa okok, i will test

im using media player

[dense stump]

ok thanks

But there is no way for it to be on 60 fps?

[past basin]

Does your source console support being forced to 60 fps?

The card is just going to match whatever is coming in

[dense stump]

ps5

[past basin]

You could try custom EDID overrides but that's really, really not something I would suggest the average user poke at.

[dense stump]

ok

[past basin]

Typically I'd leave it at 59.94 - there should be no issue since that's the NTSC standard for 60

[dense stump]

ok thanks

[warped ledge]

Yes, I see it normal. Could be the player. Thanks, I stepped away.

[sick bane]

isnt normal

[warped ledge]

Perhaps you need to restart your device as I’ve not seen a sync issue on my end. However, if you are having latency, you could record using OBS and set up timing to match the delay. What capture card is it?

[keen crater]

make sure you have the most up to date chipset drivers, try moving the device to another usb port. Make sure the device has the latest drivers. Also make sure you are using the correct chipset drivers.

[dense stump]

pls see @warped ledge

Look, it's both bad and delayed and stuck, how to fix it?

[thorn nimbus]

Already good but thank you

[keen crater]

np

glad it be working

[thorn nimbus]

Me too

[prime pulsar]

I have a problem with my capture card (Elgato HD60x) from time to time I have a POV shift, like the photo attached.

I have to unplug and reconnect my box each time... do you have a solution (I use 2 PCs)

[dense stump]

?

[keen crater]

are you trying to watch the ps5 from the preview window or you using passthough because the record video looks fine. If you are using obs and or elgato preview window in windows there is a delay. That is not a 0 latency preview

[dense stump]

👍

[sick bane]

elgato 4k60 pro mk2

[warped ledge]

that's right! looks fine on your video. what's it doing for you? still lagging? Try Display vis the EDID.

[keen crater]

I have had this issue myself , make sure you are not trying to use VRR with non VRR cables and or try swapping HDMI cables. Sometimes a faulty hdmi cable or older hdmi cable can causse that issue.

Arcsane helped me go down that rabbit hole for like 3 days +

[thorny terrace]

hey, I still got no selution for my problem with my capture card the error is still "device is used by other software"

[serene minnow]

does anybody know how to fix the not being able to hear game or chat audio with the hd60x?

it WAS working nmot too long ago but i switched streaming softwares and it just quit out on me

i have all the same settings on and everything i just cant hear game audio or party/gamechat audio

anybody got any ideas?

[warped ledge]

did you monitor and output the audio in the audio mixer on the broadcasting software?

[warped ledge]

try this Windows
Go to Start > Settings > Privacy > Camera. Make sure Camera access for this device is turned on, and that Allow apps to access your camera is also turned on. You can then change the settings for each app in Camera settings.

[thorny terrace]

I just did that and its not changing anything

[serene minnow]

i have tried that and i can hear my game through my monitor but my streaming software is not picking up the audio

[warped ledge]

what is your audio setup like?

[chilly python]

Hey I’m opening a support ticket on elgatos website and it requires me to enter a support number is it like the serial number of the item?

[warped ledge]

I usually list the device info.

[chilly python]

now that im looking at the card i see there is a string of numbers and letters so I guess its that

[warped ledge]

if it's asking for it yes, but part number I just put what my device is.

[serene minnow]

I finally found a solution

[clever zinc]

guys my capture card doesnt show up in the video device in obs does anyone know how to fix that

[storm jungle]

Hi @past basin , did you get a chance to give my banding issue a try?

[terse sorrel]

did you try swapping hdmi cords?

[tender socket]

FIXED SORRTY

[chilly python]

hey in the official support it tells me in my ticket that I created the ticket in 5:33am which I did but the last activity was in 7:01am yet I dont see any messages and havent got a email from them beside the ticket creation mail

[terse sorrel]

It was likely assigned to someone or they looked at it and is waiting a reply from someone else to give you proper directions.

[chilly python]

Oh ok thanks. Just thought the reply is hidden somewhere

[terse sorrel]

no, it just means someone looked at it.

🙂

[warped ledge]

Nonthey aren’t always in here helping. This is a community server.

[chilly python]

I said in the official support ticket in their website😅

[tribal vine]

I am having an issue where the elgato software is saying there is a USB communication error. Used every usb port on my computer and still cannot get it to work.

[warped ledge]

Is it a 3.0 port?

[unique sleet]

hiii can someone PLEASE help me with a capture card i bought today? i bought an hd60 to just stream my ps5 to my friends and the 4k utility capture app and the game capture hd app doesnt even recognize the card at all. someone help plss

i even tried just streaming through obs and it just shows up stream link or something when it comes up idk why

[warped ledge]

Did you install the drivers for it?

[unique sleet]

i didnt im stupid. ty very much

[warped ledge]

You’re not stupid. I hope its working, and you’re welcome!

[crude pelican]

Can someone please help me out. I’ve been streaming from my PC for years now but every time I switch to my PlayStation through the Elgato HD60 X I get an encoding overload a few times while streaming. I have zero issues from streaming my PC but my capture seems to not be setup correctly or some other setting possibly to use the capture on Obs. I am running a 12th Gen i9 12900k and RTX 3080. I don’t understand what is wrong. I’ve done a lot of research on the Elgato site and even on YouTube but still can’t find a solution. Can anyone help?

[warped ledge]

What is the edid set too?

[crude pelican]

I’ve tried it in internal, merged, and display. I keep it at Internal and default now.

[warped ledge]

You have your encoder setup as your gpu vs automatic? Or are you using OBS?

I’ll regroup tomorrow. i’m going to bed. It’s 1:30am

[crude pelican]

2:30am for me lol sounds good 👍🏼

[oak grove]

hey, I have a problem with elgato and I don't know how to solve it :/ It all started when I bought a new iPad m4 (I wanted to improve the quality). After connecting to elagto hd60pro, the screen worked for a while, but literally every few minutes I had to remove and insert the hdmi cable again due to the lack of signal. I thought that maybe it was because the recorder was old, so I bought a new 4k x and unfortunately the same problem still occurs. the lack of signal pops up every now and then. I use original Elgato cables, the adapter is the original Apple USB-C to HDMI. I don't know what to do because I haven't been able to record or stream for a week now. Has anyone had a similar problem and maybe knows how to solve it?

[round meadow]

Hi everyone, could someone please help - I use the Chat Link Pro when capturing gameplay from my PS5 through the HD60 X but have ran into an issue when I try to talk to my friends in a party/game chat where the audio coming from my headset microphone is extremely bass boosted and they struggle to even understand what I am saying.

The audio is completely fine through my stream and stream vods (game audio and party members talking) but when I checked out how I sounded in my friends stream I could hear how bad the audio was

Thanks in advance

[crude pelican]

I’m not really sure about that. I have the 4K capture utility and Obs. Not sure where that automatic setting is.

[warped ledge]

I’ll help after work.

[pseudo tide]

Hello, i use the chat link pro when capturing gameplay through the hd60 x i can hear my party chat and game sound on the clips but i dont hear myself in the clips. how can i fix that ? i use streamlabs btw

[main nimbus]

dual pc setup amd 7900xtx gpu when i stream game is stuck at 144hz my gaming pc is 1440p 240hz how do i stop this from happening in warzone

[unique sleet]

helooo i asked and got help yesterday and hope i can get some again today :) but i try streaming off my hd60 and it works but audio only comes thru if i stream from the hd capture app. anyone know how to make the audio go thru obs? i tried changing the audio setting from hdmi to analog and it still doesnt work. ty :)

[pseudo tide]

Hello my mic audio is not being picked up. im using the chat link pro how can i fix this ?

[pseudo tide]

pls help !

[pseudo tide]

My hd60x also displays my gameplay very dark in comparising with my monitor. how can i fix that?

[round meadow]

The Chat Link Pro doesn't record headset mic audio, just audio from your game and any voices from a game chat or party chat. I use an external mic for my own voice on streams

[pseudo tide]

Thankyou

[pseudo tide]

Someone else that have or had this problem?

[tranquil blade]

Can I pick someone’s brain about the 4KX when they get a sec? Running a dual pc set up @ 4K120, and when I change my resolution from 60hz to 120hz I start getting static lines and screen flickering. Using 2 elgato hdmi cables rated for it, and tested each one individually on the monitor without the 4kX and 4k120 is fine then, but when I run it via pass through it then starts doing that.

I removed the audio from this but left monitor is streaming pc, and it’s capturing the gaming pc (oled screen on right) at 4k120 so I’m not sure what’s happening.

My only thought is I’m overloading the usb c port, but I have two different rigs I tested it on, and both are 10gb/s capable. This was on my x99a sli plus motherboard with a 1950x thread ripper, and the only other usb devices were my mouse/keyboard and WiFi card

[carmine sky]

is 10gbit USB connection fixed in 4KX already? (under macos 14.5) ?