capture-cards

[warm shore]

Twitch

[formal pendant]

So you want to stream at 1080 60

[warm shore]

🤦‍♂️

[formal pendant]

But you want your game to be 1440 120 (what you see)

[warm shore]

Im not worried about steeaming😭

[formal pendant]

You can’t stream on Twitch at that resolution

[warm shore]

Streaming

Idc what stream output i have

[formal pendant]

The highest you can stream on Twitch is 1080

[warm shore]

I just want my game to be able to reach the correct resolution it should be able to

[formal pendant]

Your viewers would see 1080

Your monitor will show 1440

[warm shore]

Bro I’m not worried about streaminggg😭

I know

I’m saying

[formal pendant]

Nevermind

[warm shore]

1440p 120hz is what i want, but I’m capped at 1440p 60hz

And i don’t know why

That’s what I’m trying to say

[formal pendant]

You said streaming. Sorry to bother you

Good luck man and if you need help, hit me up. But yeah I am an idiot. lol I thought I knew it better. You got this. It’s a good community here.

[warm shore]

I can’t get to the streaming part cuz i can’t game on my monitor in the correct settings is what i mean

Nah you’re good i appreciate your help for sure man

[formal pendant]

It’s all good brotha. Someone should help ya on here

[warm shore]

Any seconds you gave me are valuable

[formal pendant]

Gotta go back got work in 7 hrs and need to eat and sleep

You got this brotha

Just hit me up and I’ll buy the capture card and do it myself lol if I have too

Just hit me up later man

[warm shore]

@past basin sorry to @ you buddy but i saw you were typing and you gave good advice to someone arlier

Earlier*

I could use any help I can get if you don’t mind helping

[past basin]

Was checking the monitor manual. When it's not working, does it not work on both the attached screen and in the software? Or does it pick up on one of them? (I'm still going back through the convo)

Also is HDR on?

[warm shore]

So It forces it to 1080p 120, or 1440p 60, on both the capture utility device on my pc and my gaming monitor

Yes HDR is on

[past basin]

And just to check this is a monitor connected to the HDMI out of the card, right?

[warm shore]

Yes, standard way it’s pose to be set up. Like HDMI from the monitor to the card, then Xbox hdmi into the card

It’ll tell me refresh rate is not supported for my current resolution and it’ll auto fix to something that’s compatible (1080 120) or (1440 60)

[past basin]

4K X can capture 1440p120, though it'll only capture in SDR (it'll make your HDR to SDR on the card).
That said odds are you're running into a situation where the EDID for the capture card and monitor aren't matching up (basically the display modes list the card and monitor send to the Xbox). By default it merges the two - sometimes that doesn't work as expected. If you have 4K Capture Utility installed, go into settings, an in the device section set the EDID Input mode to Display and see if that changes anything (you may have to disconnect and reconnect the xbox to get it to detect the display modes after that)

[warm shore]

But I know 1440 120 is possible because if i unplug from the capture card as a whole and go directly into the Xbox with my hdmi from monitor to Xbox it’ll support the 1440p 120

When you say disconnect Xbox you mean the hdmi or like turn it off? @past basin

[past basin]

THat'd work too but I meant unplug the HDMI cable

[warm shore]

Okay

Doing it now

[past basin]

It might auto detect anyway

[warm shore]

Now the 1440p option has completely disappeared @past basin

[past basin]

That' abnormal - in that setup it should be sending all supported display modes from the monitor to the Xbox as if the card weren't there

what happens if you set it to Internal instead?

[warm shore]

Internal is where it does that 1440p 60hz or 1080p 120hz, but I’ll have the option for 1440p now this way

[past basin]

What happens if you try it without the monitor in the HDMI out?

[warm shore]

Like plug it into my Xbox or just take it out??

[past basin]

Just take it out - try ot get the captured video only

[warm shore]

Or like swap the in and out?

Okay

The screen just goes black @past basin

And elgato says no signal

[past basin]

EDID is internal?

[warm shore]

Yes

[past basin]

Restart the Xbox - I don't think it picked up ont he HDMI settings change

[warm shore]

Reset it with the hdmi out??

Or both plugged in?

[past basin]

HDMI out might work best, since that's the next thing to try. Might as well do both at the same time

[warm shore]

Okay so i took it out now i should only see the display on my pc monitor right??

Cuz that’s the way i see it rn,

[past basin]

This is a dual monitor setup right?

[warm shore]

Yea

[past basin]

But yes, unless you plugged the HDMI back into the card that's normal

[warm shore]

Yeah nah it’s unplugged still

[past basin]

We want to make sure the card is working correctly before we bring the monitor back into the mix

[warm shore]

Well it’s still only reading 1080p at 120 and 1440 at 60,

[past basin]

The HDMI cable is the HDMI 2.1 the card shipped with right? The one between the Xbox and the card?

[warm shore]

Yup

HDMI 2.1 cable is the one connected to the Xbox

And my regular degular hdmi 2.0 cable is the one connected to the monitor to the card

[past basin]

Should still be fine. What's the firmware version on your 4K X if you check the device settings?

[warm shore]

MCU 23.12.21

[past basin]

Okay, that's the newest one

[warm shore]

I did forget, I was updating it earlier, and it froze

And accidentally I unplugged it

And then to fix this, i just uninstalled everything and reinstalled

I don’t understand how that’d ruin it though

[past basin]

hm. I wouldn't expect it to work at all if the firmware load got interrupted. Did it freeze at the end when it was just finihsing up or partway thorugh?

[warm shore]

Like half way through

Before half way to be honest

[past basin]

Okay, that's . . not a positive sign. I don't normally like suggesting reloading firmware because it can brick the card if it fails, but if it already failed it might be a good idea to try

If you go through the firmware process again, but also hold CTRL when you click updat firmware, it'll give you the manual firmware update dialog

[warm shore]

So like even when I delete the application and redownload it and everything firmware is already there

It doesn’t give me an option to update

[past basin]

Hold CTRL when you open settings

it shoulld bring the button back up

[warm shore]

Ahhhhhhh

[past basin]

Then hold CTRL when you click that button

And it should ask you to choose a firmware file

[warm shore]

Yeah itndoes

[past basin]

You want to set it to MCU, then in the file box find FW_4K_X_MCU.bin

[warm shore]

Quick question.. should my file box be empty for the 4kcapture utility by any chance?

[past basin]

not sure I understood the question

[warm shore]

Like file, elgato, 4kcapute utility, and then it’s just empty

The directory

[past basin]

You mean when you press the "select file" button on that pop up where you set it to MCU?

Or do you mean in Windows Explorer when you open the install location on the drive?

[formal pendant]

Hey @past basin I found a help page on Elgato website that describes his exact issues

I am sure you already know but just thought I would let you know.

Just in case

[past basin]

Have the link to it?

[formal pendant]

His EXACT ISSUES

https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration

[warm shore]

We tried that 😔

[past basin]

Ah yes, that's why were were changing EDIDs earlier there

[formal pendant]

Oh I’m

Ok*

[past basin]

All good there's a lot of text in the channel 🙂

[warm shore]

I’m looking for that file you said @past basin it just says working on it on my pc

[formal pendant]

There were some asterisks so thought it couldn’t hurt

For the EDID mode…you want merged correct

[past basin]

Merged is default

We tried display and internal

[formal pendant]

According to that link it says use merged for a basic setup (one pc)

Is recommended

[past basin]

When you pressed select file, did it take you to C:\Program Files\Elgato\4KCaptureUtility ?

[formal pendant]

Oh ic what you mean

[warm shore]

Yes, but it was in my D drive

Instead of my C drive

[past basin]

Was that where you had the empty folder? D: is fine if that's where you installed thigns

[warm shore]

Yea

The folder is empty

Feels like it shouldn’t be

Idek

[past basin]

It really shoudn't - 4K Capture Utility is installed there

If the folder was empty the app shouldn't launch

[formal pendant]

Might help

[warm shore]

wtf😭

[formal pendant]

https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

Gives you a table breakdown of what’s possible and what isn’t

[past basin]

1440p120 is covered. Though it'll map HDR colour to SDR generally

[warm shore]

The resolution i want is possible

[formal pendant]

But it also says use SDR. What if he changed it to SDR?

That would mean he would change his Xbox AND monitor to SDR?

[warm shore]

We tried that I believe, I turned off my HDR

[past basin]

The 4K X has a built in tonemapper that's supposed to take care of that

[formal pendant]

Ahh

[past basin]

It doesn't hurt to check if there's a bug or something though

[formal pendant]

That link I sent mentions that the resolution he wants can’t happen

Yea your probably right

With that card

In HDR

[warm shore]

…

[formal pendant]

Im gonna just watch

[past basin]

Input signal will get captured (converted) to SDR by the tonemapper

it should still be able to pass through the same signal in HDR

Just not capture it

[formal pendant]

Don’t want you to get confused. He’ll get you going @warm shore

[past basin]

It is worth disabling HDR to test though. Also VRR.

[formal pendant]

So I know he mentioned it but maybe someone can explain…so you want to game in 1440 120

But you want the stream to be 1080 60

[warm shore]

I don’t care about the stream

As of rn

[formal pendant]

Oh ok…

So then why use the card at all

[warm shore]

The stream doesn’t matter to me, because I can’t even get the 1440 to 120 to work

Broooo

I’m trying to say

[formal pendant]

Oh I thought you got it to work without the card

[warm shore]

I don’t have time to worry about my stream quality cuz i can’t even get my game to work

[formal pendant]

My bad I thought it worked when bypassing the capture card

Sorry man

[warm shore]

It does

But if i bypass the capture card

How can I stream with the capture card…

[formal pendant]

Yea your right

Sorry I should have read more closely

My bad

[past basin]

Question - when you said you were seeing 1440p 60 - was that shown on the XBox or your capture app?

[warm shore]

Both

[past basin]

Okay - you're using 4K Capture Utility for testing all this then, and that's what came up in source?

[warm shore]

Yes

[past basin]

Just wanted to make sure we were seeing it on the Xbox too

[warm shore]

Yes

The Xbox is basically what’s stopping it from going to 120

[past basin]

Give me a few minutes, I'm going to go dig get the controller on my Series X and disconnect my monitor to test my setup the same as yours

[warm shore]

Okay

Also I will say

I’m using a USB 3.3 to USB C 3.2 for my pc so it can all work. It’s still 10GPS but even still when i looked it up it said that would only affect 4k

And i also tested the provided the usbc to usb c on my MacBook and the resolution still wasn’t working

[past basin]

That link with the resolutions eadlier shows what changes between 10 Gbps mode and 5 Gbps mode - the passthrough doesn't get affected only the capture options.

[warm shore]

Okay so that’s basically not it

[past basin]

Your 4K Capture settings look like this right now, correct?

[warm shore]

Yup

Same exact thing

Can you click down on the 4kx??

I can’t , idk if it matters just lyk

[past basin]

Ah one thing I've been forgetting - if you go to the recording tab is "Enable HDR Recording" checked? If so remove that for now

[warm shore]

Okay I’ve removed it

[past basin]

Click down? You mean the drop down for capture devices? That's just showing because I've got my HD60 X there as well

[warm shore]

Okay

[past basin]

Check what options you get on the Xbox with the HDR recording option off

I forgot that defaults to on these days sorry

[warm shore]

Tried to do the 120

And 1440 still says incompatible

Should i change anything here?

Also anything here as well?

[past basin]

What does this screen look like?

[past basin]

wait what

[warm shore]

??

[past basin]

when I set it to 120hz it switches to 4k

what's gonig on here

gimme a min

[warm shore]

😭

You can manually change that

My monitor for sure supports it too btw,

[past basin]

😐

[warm shore]

BRUHHHHHHHH

[past basin]

Why the hell

[warm shore]

NO WAYTYY

[past basin]

Give me a minute I need to check something

[warm shore]

How can you do 4k 120 but not 1440 120 that’s dumb

[past basin]

looking into it now

[warm shore]

It supports 1440 120 so it’s not impossible. That’s genuinely Odd.

Bro there’s not a single game on the Xbox that supports freaking 4k 120hz i don’t think

[past basin]

4K 120 mode gets used for enchanged 40fps mode in some games though

[warm shore]

True true

[formal pendant]

What does that mean

Curious

[past basin]

Because 120 divides evenly into 40, to prevent tearing. If you run 40 fps at 60hz you get tearing

because the scren would refresh part way thorugh a frame

[warm shore]

Did you figure out how to get 1440 to 120 to work?

Cuz if you forget it

100% success for me

I hope

[past basin]

I crashed 4K Capture. Gimme a min

[warm shore]

Ahh gotcha

Wow so @past basin i have all my elgato stuff in my C drive but my directory rn is in the D drive (where there’s nothing in it)

I also have a folder for HD 60 which is empty though

Cuz i no longer use it

Bruh could that be the reasoning behind my problem ?? Maybe my pc is reading it as I’m using the HD60?

[formal pendant]

Can I suggest a program to have on your PC just incase you want to uninstall and make sure it’s totally off your computer

It’s free and very popular

So you can do a fresh install

[warm shore]

Can you dm it to me so i don’t forget

[past basin]

4K Capture wouldn't even try to use a HD60 so you're probably fine there. That ran with the older Game Capture HD app

[warm shore]

Ahh okay

[formal pendant]

thats what I used on my MacBook Pro in 2018-2019

[past basin]

Apparently the 1440p 120 mode on Xbox is very very picky (partly since 1440p isn't a broadcast standard)

[formal pendant]

HD60S and HD60S+

[warm shore]

But so how can I do it when I’m directly wired

[past basin]

By broadcast standard I mean the timings and stuff. TV's and Monitors tend to use slightly different specs. TV's use broadcast ones. 1440p came over from PCs - there is not broadcast standard equivalanet

Still looking into this

[warm shore]

There’s like 100s of videos showing how to get the HD60x to 120hz 1440p though

Btw I’ve tried all those methods.. just putting it out there.. lol

[past basin]

. . . that's an idea. Let me check if the HD60 X has different 1440p timings. Let me switch my setup back to that

[warm shore]

Mannnnn

This is so stressful

Maybe I should switch the input and outputs on the elgato?

@past basin

[formal pendant]

So I found something

[past basin]

And HD60X works perfectly at 1440p 120 first shot

Okay this is a bug

[warm shore]

😔

This is disheartening

[formal pendant]

Actually maybe no…so I went to Microsoft forums and make sure “allow 4K” box is NOT CHECKED

[warm shore]

I have my hd60x here with me right now should i try using it? @past basin

[warm shore]

It’s not 😢

[past basin]

Contact #official-tech-support support. I'll file a bug report on this as well. Short term they may be able to get you a custom EDID to set the timings to something the Xbox will play correctly with

[formal pendant]

ALSO @arcane was right

[past basin]

I'd give it a shot

[warm shore]

Let me try and connect my hd60x and see if it works

[formal pendant]

Read this https://answers.microsoft.com/en-us/xbox/forum/all/xbox-series-x-1440p-120hz/7f9fc1a1-8133-486d-9a8d-1e50245d804b

@past basin

[warm shore]

If this works ima lose my mind

[formal pendant]

And go down to the first comment about the timing

I think you were exactly right

Is monitor might be causing the issue

Maybe? But that thread just mentions Xbox

[past basin]

Monitor is disconnected

[warm shore]

My monitors are both 150+ Hz

[past basin]

we're using the card in capture only

Max refresh rate doesn't actually tell use what VESA timings your screen uses for 120Hz mode

[warm shore]

Also i will like to add

I literally had it working for like a couple seconds before I tried to update the firmware and it glitched on me

And i unplugged the 4k

Because it said it was 1440p 120 but i was recording in like 1080p 60 which didn’t make Any sense to me

[past basin]

I wonder if this is an issue with the new firmware.

[warm shore]

Yeah because when it was technically outdated, it worked.

[past basin]

1080p 60 recording was because "record in HDR" was turned on, on the recording tab

[warm shore]

Can i revert the update and check? Like is that possible?

[past basin]

if you want to actually record in HDR and not have the card switch it back to SDR, you wind up downscaling most resolutions

[warm shore]

It’s wild 4k 120 works perfect but 1440 120 is where we draw the line😭

[past basin]

I would not even try without checking with #official-tech-support - there's two parts to the firmware, if you downgrade it might screw up the card

They'd know for certain

4K has a NTSC broadcast standard is the reason

[warm shore]

Well if you’d like to stay with me while i try my hd60x you’re more than welcome. More unplugging and tinkering yay.

[past basin]

1440p is an oddball resolution that came over from PCs not TVs so support for it on consoles and stuff is kinda . . quirky. That's why PS5 didn't have it at all at launch

Yeah, I'll be here. I'm going to reboot though. My 4K X is displeased that I tried to change the EDID and 4K Capture crashed.

[warm shore]

Does it matter if i use the 4kx plugs with the HD 60?

[formal pendant]

Your monitor you are using does 4K 120?

[warm shore]

No I think arcs does lol

That was his settings

And i watched videos

[formal pendant]

Oh ic

[warm shore]

I just found this @past basin

This is for an HD60x problem

Though

Would that custom edid work for the 4k?

[past basin]

It should - though if it was for HD60 X it'll be a HDMI 2.0 EDID (Though that should still be fast enough for 1440p120)

[warm shore]

If it doesn’t work i can always change it back to secular right?

Default*

@past basin

[past basin]

yes

[warm shore]

Okay I’ll try it out

[formal pendant]

Hey @past basin

I have the 4k60 MK.2

Is there a way to check if there is a firmware update

[warm shore]

Think I crashed my elgato

Rip

[warm shore]

In 4k capture utility hold control then settings and it’ll say firmware update, it’ll either say it’s up to date or you have an update

[past basin]

https://help.elgato.com/hc/en-us/articles/6096995750413-Elgato-Game-Capture-4K60-Pro-MK-2-Firmware-Update lists the process, as well as current firmware.

[formal pendant]

How do I know when last update was

I don’t think I updated for a while

I found the list

But when I click the driver it’s automatic download

[past basin]

There hasn't been one for 4K60 Mk2 in a while now. I think the last one was in 2022

[formal pendant]

Would it ever update automatically

Or would I have to manually go to the driver site

[past basin]

No. They won't risk that because an update going badly risks bricking the card

[warm shore]

Bruh

It’s literally working @past basin

[formal pendant]

Oh I got my PC in 2020

Can you dm me the site

[warm shore]

But now my elgato capture is telling me that the device is in use by another software

This is so crazy😭

[past basin]

Yeah, that's the headache I'm getting. I hit reset defaults and rebooted and that seemed to fix it

but it doesn't want to go into internal mode for me

[warm shore]

Elgatooooooo

Let me try and reset everything see if that works

[past basin]

Do a full shut down, not the windows restart - modern quick restart might not reset it all

[warm shore]

Okay

Well i didn’t reset it yet

Kinda praying it just works 🌚🌚

So i can game in 1440p 120 😭

Might just leave it like this and not stream for a couple days idekkkk

[past basin]

Yeah, in either case I'd still open a ticket with support - they're likely a bit busy with the new products rolling out and all, so better to open the ticket sooner rathre than later

[warm shore]

I was just gonna try and call tomorrow

[past basin]

More reports of an issue or bug generally help

Fair enough

[warm shore]

Yeah I’m not patient at all😭

Rather just get someone on the phone for direct help

[past basin]

Interesting. I got to card to go into Internal mode that time but when I tried to set a EDID from the drop down for internal options it locked up.

I may have to open 2 requests

[warm shore]

Sorry man i put you in my same boat 😭

[past basin]

All good. At least I can confirm some of the issues now 🙂

mutliple people hitting the same thing tends to indicate a problem.

I'll be testing this for a bit. I wonder if it's picky because there's no monitor in the HDMI out

[warm shore]

I plugged mine back in

I reset to default

Now i can’t even see 1440p as a option

And my capture card is still used somewhere else

Smhhhhh

BROOOO

I DID THE EDID

@past basin

[past basin]

Did it take the EDID and now it's reporting device in use?

[warm shore]

Broooo

Idk what i did

I reset twice

Now everything works

1440p 120

Everything back to normal

[past basin]

Okay so after loading the custom EDID things are working?

[past basin]

That's good

[warm shore]

I went downstairs for a mental reset after i restarted my stuff the first time

Then i restarted it again after i waited like 10-15 minutes

And now it works

Would you like the custom edid?

I can send you the Reddit

[past basin]

Sure toss me the link on that

[warm shore]

Check DMs @past basin

[charred iris]

Hello everyone I bought an elgato a little while ago and for some reason my file sizes are really big. my settings say they should be 3.8 GB per hour but I just recorded a 74 second video that it almost 9GB. I don't know if this would effect it but I used the flackback thing to go back to the start of where I wanted to record, started and stopped it right away and the file is massive

I recently updated to the latest version but this also happened before the update

there was another video that I recoded which was 80 seconds long but was 22GB but that was before I lowered the bitrate from the default number

[past basin]

That is unusual. it's 74 seconds at about 8600 kbps. so that's what . . ~636,400 kb expected, or about 79,500 kB, or 79.5 MB.

So yeah, napkin math tells us something is WAY off there

What happens if you try it without HDR mode? HDR records in h265/HEVC. Non HDR does H.264.

I'm curious if it changes the file size

[charred iris]

yea it did. down to around to 80MB range like you said

I recorded just a normal video without changing anything than disabled HDR and did the same, both 1 minute 9 seconds

is there any real downside to turning HDR off? What is it meant to do?

I also just tried recording a 10 minute long video using the flashback recording and it's 600MB so it seems like turning it off fixes it but idk what it's meant to do lol

[warped ledge]

Think of it like replays

[charred iris]

no I mean HDR

like idk what HDR does but it seems to massively inflate my file size

[past basin]

HDR is just High Dynamic Range colour. It's a nice to have, but not needed. I don't like that having is on is causing your encoder to store files with the wrong size though

I'll check my own setup when I have a moment but currently dealing with an issue where trying to set a specific internal EDID on a 4K X seems to cause 4K Capture Utility to lock up and loose access tothe card (reports in use by another app, even though other apps can still use it fine). Means my card is locked up at the moment

[charred iris]

you reckon this is something I should put in the official tech support

[past basin]

Likely. Though you may also want to update your GPU drivers, as they drive the video encoder on the GPU. If there's a bug there the files could inflate

[charred iris]

nevermind lol it's not fixed I just recorded a 25 second video tht was 2.4 GB lol

but the one that had the normal file size had these in the folder whereas that new one didn't

the top two files

[past basin]

Interesting. I didn't realize it would store the commentary audio in it's own file

[charred iris]

it's only done that once

could any of this be effecting it?

[past basin]

Nothing there should no. Video encoding options would generally be under recording with some additional audio options under audio and mic

[past basin]

I don't know what would happen if you turn HDR on again and turn up the bitrate. Maybe if it's set a bit higher it'll reset correctly

[charred iris]

Man I've got no idea what's going on lol

I turned HDR back on and bumped it up to 10.0Mbps and it seems to be working fine?

the reason I turned it down to the minimum was because the files were massive iirc

like I changed it after the 22GB video

but there's randomly these again

idk why

it still seems a little inconsistent maybe?
1:09 was 61.3MB
1:38 was 111MB

[past basin]

The commentary files are coming from the mic that's set in the mic tab. I think the reason you have two righ tnow is because you've got on h264 test and one hevc (from having HDR on)

[charred iris]

I don't even have my mic plugged in rn

[past basin]

it'll probably just be balnk audio then

Unless the machine has a built in mic or webcam or something

[past basin]

So those other files are expected. Commentary is the mic audio if you were using one, otheriwse it's just empty. the m4a is a copy of the main audio. I think it breaks those two out in case you want to edit your audio tracks later to have just one or the otehr in parts. The JSON file is info 4K Capture used for the library sorting, and the aaf file is meta data used to give extra details when you import the video into a project in something like Adobe Premiere for editing

The two audio breakout files only happen when using HEVC though. That's unexpected

[past basin]

I can't replicate the thing with the file size going out of control - though my 4K Capture Utility also lets me drop the bitrate right to 6.5 not 8.6. Are you on the latest 1.7.12? If not update. And check that you're on the latest NVidia drivers. Beyond that I'd check with #official-tech-support

[naive bluff]

Thankyou! What about actual recording resolution? What would it max out at ?

[warped ledge]

4K60 MK.2 is only 4K 60 at max, for a rec. as for 4K 144 the 4KX, 1080p HD60 X.

[naive bluff]

Ah thankyou! I suppose I'll just stick with the HD60 X for now then as most other stuff I play on PC

[formal pendant]

So is the 4k60 MK.2 the best capture card if your on PC….maybe not? That’s what I have

[pure heron]

Device: hd60x & chat link pro
Software & Version: N/A uvc device
Windows/Mac Version: Windows 10 22H2
Console/Dual PC: PC & Nintendo Switch
PC/Mac Specs: 7800X3D + RTX 4090
Question/Issue: It's my understanding the chat link pro can sort of be used a glorified splitter, with the ground isolator to stop any weird feedback noise. I want to stream the switch via hd60x directly on discord if possible, to minimise any latency. I had this working fully with listening to the audio from the switch from the monitor it's connected too, and my friends could hear and see the gameplay just fine, but I ideally want both the game audio & PC audio i.e comms on discord going into my headset. I achieved this with the chat link pro - with one end connected to the switch, one into the line in port on the PC, and the female port going into my headphones. I can hear the switch gameplay + discord commands & any other PC audio, but my friends can't hear audio on the capture card stream with this setup. Can I do this without OBS, the 4k capture utility or any other tools hardware/software? What's the lowest latecy way I can achieve this? For playing the like of i.e Mario Kart or Smash, I'd like it to be as low as possible.

[warped ledge]

Hmm… I only have a video showing how to setup in #community-resources for listening on your pc, but not pc audio. @past basin might know more about splitting, cause this might be different.

[pure heron]

I think I've figured it out anyway! for future reference if someone looks up, using the headset/aux output on the monitor connected to the switch stream audio, if you have one

[past basin]

Yes, as long as you don't need to use the mic on your headset, and audio extractor, including one built into a monitor should work fine.
That said I'm curious how you setup your Chat Link Pro - normally that shouldn't play back audio from the PC. The PC side plug should go into a Line In or a capture card in order to capture the audio - it sounds like you had it going into the speaker jack.

[past basin]

It's a pretty solid one. The 4K Pro launched in Fuburary as a followup though, and depending on what you need the external 4K is better in some ways, 4K Pro in otherse.

[warped ledge]

Yeah, that’s what I’m think too. That’s why I roped you in.

[past basin]

Yeah, sorry for the late reply, I was up til like 6am poking at 4K Capture and my 4K X trying to isolate some stuff. 😐

I can now reproduce the issue where setting audio levels in the Windows sound settings to 100 results in crushy clipped audio, and I'm not sure that thing I was testing did that

(reducing levels back to 70 works fine to resolve it though)

I also had a fun incident where using it with a HDMI 2.0 cable (from my HD60 X setup) in merged EDID mode leads to my playstation and xbox both trying to run in 480p. 😐 But worked fine in Display or Internal. So yeah - was up very, very late trying to figure things out

[pure heron]

My bad it's actually the line out/front speaker out port. This is what I normally use for my headphone output on the PC since the front panel audio I/O is plagued with interference on both this case/mobo and my last. Should I be using something else or is this fine? It does what I achieve perfectly without side effects, but it's slightly boosted audio volume but other than that it's good*

[past basin]

Chat Link is meant for audio capture, not feeding two devices into one set of headphones (that can get iffy because putting two outputs to one headphones means that if both peak out, twice the voltage - I normally only recommend doing that with hardware designed for it like a mutil device DAC or mixer. It might work, but be careful with the volume.

So normally Chat Link goes from console output, to headset, while one other plug goes to line in.

So it only goes to a single output

[pure heron]

I get it that's it purpose is meant for audio capture, primarily voice chat from a console, but from what I gathered on a reddit post for all intents and purposes it's a more robust aux splitter with a ground loop isolator, so I thought this would exclude the need for something like a mixamp. So if I'm not careful with volume could I damage any of the devices?

I assume if I use line in* I won't be able to do what I'm looking to achieve

[past basin]

Yes, but you wouldn't use a standard splitter to join outputs either - still results in double max potential voltage

But it should be fine as long as things don't get maxed out

Most modern gear will probably tolerate double voltage at full anyway, but you can never be sure. Things like consle output and PC output aren't really designed to be connected to another output so those tolerances aren't really published

(because you're connecting the output to another output here, which is part of the issue)

Just be careful with it

[pure heron]

Absolutely. In theory if I were to push the volume, what is the worst that could happen?

[past basin]

Burn out the audio jack on one of the outputs (eg Switch)

Or maybe the headset

Assuming both Switch and PC were outputting the high volume

It is unlikely to happen, but keep it in mind

[pure heron]

Will do. So there's volume control on the monitor, windows/PC and then there's an inline/wheel control on the cable itself, just to be clear I don't want to be pushing anything too much on any of these?

[past basin]

Personally I use a SteelSeries GameDAC Gen 2 to accomplish what you're doing. I get my audio to it over USB from the console, and PC connect to it with Line In and Line out. It handles keeping things isolated while letting me route both audio devices to the headset.

As long as one of those (and hte Switch) are not maxed out it'll probably be fine

[pure heron]

Thanks for the detailed reply :>

[past basin]

No worries. If you don't need the mic through the HDMI driven audio jack on your monitor is the safer way to go, likely

[pure heron]

The headset cable does have a male mic port and aux port split on the end of it, the mic port isn't being used or connected to anything though, with the male aux going into the chat link pro. Using a standalone mic via USB to the PC. I'm not 100% sure if I follow what you mean by HDMI audio jack though, is that the same as an audio extractor you mentioned earlier with the attached image? That's what I would be ideally using here? AV is interesting but I'm not super versed on it

[past basin]

I dropped a word there. Fixed it. But yes, if you're not connecting the mic plug on your headset then you're not using the mic anyway

If you need to use the mic with the console, get a headset splitter. 2 female TRS plugs to 1 male TRRS. like this

Since it sounds like your headset is a PC one - aimed at having different mic and headphone jacks

while consoles combine the two

[pure heron]

So this is dumb but all these workarounds I was trying to do with a cable to avoid a dac or mixer of some sort, this in fact achieves what I want. Can't perceive any latency if there is some.. 😅

[past basin]

There'd be about 30 ms, so probably low enough you won't notice

Since HD60 X will match the audio feed to the HDMI one. And HDMI has to be processed

[pure heron]

Ah okay good to know

[past basin]

Lower than most wireless headsets so should be fine

[cobalt summit]

Hello, I’m new to streaming, I was wondering if there was a way to do twitch chat overlay on the actual 4k capture utility? I only have 1 monitor and looking at the actual stream screen is too much latency. I’ve just been using my phones stream manager for chat.

[past basin]

Not with 4K Capture - that untility can't do streaming to begin with so can't interface with Twich. Likely possible with OBS Studio or something though

[cobalt summit]

Is there a different utility I should be using for the el gato’s um, primary capture I guess you’d call it?

[past basin]

You can add your card to OBS STudio as a Video Capture Device directly

No need to be running another app

[lime dome]

I got a question
Recently bought a 4k X
and it works, records, but, I don't have like virtual monitors showing up on the gaming PC (2 pc set up) Win11, to get sound I'm using the main monitor and turn the volume down, so no back feed through the mic.

Am I missing something? I've seen videos where you select the capture card as a sound source from the gaming pc, and other monitors showed in display settings.

I'm getting screen black screens/flickering @ 120hz no flickering/black screens @ 60Hz

I'm not loosing the signal to the capture card, I can watch my game through OBS, while my screen is black.

I bought a new 120hz OLED with the latest hdmi 2.1
A upgrade from the 4k 120hz that utilized hdmi 2.0 only to still be stuck running @ 60hz

[warped ledge]

can you VC?

[lime dome]

can ya just tell me what to look for? I've had windows look for other monitors, I even allocated a virtual monitor in Registry (it was something we took out as VR users for performance)

The only real issue is teh black screens @ 120hz, i spent 2k$ on a 4k 120hz OLED with HDMI 2.1 and its annoying........

[warped ledge]

Are you duplicating?

[lime dome]

No

Should I be?

[warped ledge]

yes

[lime dome]

always over thinking everything

Will that help with the black screens? I just disabled ecc state in Nvidia settings as a last ditch effort

[warped ledge]

ecc? everyting should be standard except you're duplicating it.

[lime dome]

Ya, thats not it......thanks for the help
I did turn off the 2nd monitor on teh gaming pc and it hasnt black screened since, going to keep my fingers crossed

[warped ledge]

what's not it? what is the issue currently? as I think it was just duplicating your screen, and making sure your streaming pc is listening for audio.

[lime dome]

I was wondering why when i plugged in the 4k X why it didnt produce monitors in my gaming rig, ,,,,,,,,i've been streaming recording to the 2nd PC

The only real issue is black screens and I think I might have figured out it was a 2nd monitor on my gaming rig ........i've been posting a 140gb vids on YT with the set up

[warped ledge]

make sure you follow this guide. it's the same for 4K X. As for black screens it shouldn't happen. https://help.elgato.com/hc/en-us/articles/360027960872-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-Setup

[lime dome]

since i've turned that side monitor off, i haven't black screened

[warped ledge]

shouldn't matter if it's connected, but I'd say make sure to glance at the guide. 🙂

also if you need game capture to install sound capture on your streaming pc, here's the link https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[lime dome]

I will thank you, i've been researching, i've read through some of the issues and dropping to 60hz was a fix

Not exactly what I want to do after spending 2k

[warped ledge]

yeah ity's really just configs to play with. once you have it setup though, it's gonna be awesome!!!

[warped ledge]

just time and paitence. it will resolve via that guide. 🙂

[lime dome]

it was going black not even streaming to the 2nd pc
annoying
I'm gunna do a restart, maybe its the 4090 o been pushing past 3ghz for over a year idk

[warped ledge]

4090 should be ok, but idk about the overclocking stuff.

[nocturne crest]

I'm not sure if this is an OBS issue or an elgato device issue? Whenever I try to run my hd60s through obs to display my ps5 it's either during or after (closing OBS) that it causes my pc to crash, at first it gave a notice of a capture card issue, so I updated it to the latest driver. Majority of the time it's "WATCH_DOG_VIOLATION"

And this doesnt happen from running OBS normally

its specifically happening when I use my capture card for the PS5

again, despite having installed this a couple times

[formal pendant]

Anyone up

Have a couple general questions about the 4KPro capture card

In this table, if my monitor is doing 4K120, the highest I can send to OBS is 108060? (Which is the amount I can send to stream)

That would also be the highest resolution I can record in if my pass through (monitor I am playing on and I am trying to achieve directly on the display) is doing 4K120?

My bad so if I am gaming on a monitor and doing 4K120, then highest I can capture is 1080p120 (which is basically what I send to stream aka twitch and what I can record)

I just want to make sure the capture resolution is basically what is being sent to Twitch through OBS AND that is also what I would be recording…sorry for all the messages

Just trying to get it right. Trying to upgrade soon

Thanks again for all the help. Really appreciate it. Hope you guys have a great week

[warped ledge]

How is the card configured? I have a guide for the more recent cards, but the process is the same for any really. Check out #community-resources

[lime dome]

I'm going to look into my monitor today, I've never ran the monitor direct to my video card, and if persists, I'll look into updating the firmware......i'm still getting the random black screens

[warped ledge]

That’s odd! Check for the updates, but I think there might be something with newer monitors via DSC. You’d probably have to lower the refresh rate.

[fickle dragon]

All capture cards will look like a monitor to a computer. If you don't use the passthrough with your main monitor, your system will see an extra display. If you connect your main display through 4K X, your PC only sees one monitor.

By default our capture cards will also rename themselves to your monitor and then feed this to the computer. So if you have an Corsair 32UHD144 connected through 4K X, your PC only sees 32UHD144. 4K X looks invisible. But if you have nothing connected to the HDMI OUT/Passthrough, it'll show as Elgato 4K X in your Nvidia control panel or similar.

In that same vein, we'd probably need to see what audio devices you see listed.

Problems with flickering video on the output could be due to the HDMI cable if you're not using a cable with the right spec. Make sure to use the one that came in the box as that is a 48Gbps Ultra High Speed rated cable.

[fickle dragon]

Yep, correct. 1080p120 would be the highest with 4K Pro when receiving a 4K120 signal.

[lime dome]

After running each hdmi cable on my pc to monitor I had no blk screen issues. after measuring both cables, the cable I bought at Best Buy was 2' longer. I replaced it with a 6' cable as close to Elgato's cable and cross my fingers I think its fixed.

[nocturne crest]

wdym by configured?

I dont think my card is a new one I bought it in 2020

before PS5 release

[nocturne crest]

if you mean by how its setup the input has the ps5 hdmi connected to it and the usb is connected to my pc

output isnt connected to anything

[warped ledge]

What are the property settings in OBS?

[nocturne crest]

I think its just default settings never really messed around with those

[fluid mauve]

OK I got a MAJOR question to ask. I'm trying to get the reporter information to Elgato and using gmail it keeps creating a link through Google Drive because of how big it happens to be. Does anyone here know of a way to link the information to Elgato so they can find out what's going on when it comes to this update for the Cap carp and the firmware update?

[amber mesa]

so i'm running into a weird problem with my 4K X capture card. I'm currently live rn and for some reason everything sounds robotic. I tried unplugging everything and resetting and the BG music is fine but now the character's voices are robotic. is this because the 4K X isn't passing through the audio fast enough?

I was having problems with it a few days ago and I talked about it here in this chat

[strange orchid]

ok i have run into a problem today with my HD60X. I am not getting any audio from my Xbox series X to my capture card. The audio is making it to my TV that is connected to the output of the card but in my streaming software and in the elgato 4k utility. I went through all of the steps on the troubleshooting site. is there something i have possibly missed? Everything worked yesterday then today there was an update and now I am having this issue. Any input would help thank you in advance

[warped ledge]

Watch my video in #community-resources it will help, and see if any improvements

[warped ledge]

Usually you save it to your desktop as it compresses the file it generates, and then you upload it to the link provided

[warped ledge]

Did you monitor and output the audio source in the OBS audio mixer’s advance audio properties?

[strange orchid]

Set to monitor and output

[warped ledge]

Now in regular OBS settings under audio, Advance, what’s your output device? Should always be a headset.

[strange orchid]

I am using streamlabs and the global is set to the headset connected. But even in the elgato software there is no audio showing in the bottom right hand side.

[warped ledge]

Try a different usb 3.0 port

[strange orchid]

I will give that a try next time i am at my pc

[nocturne crest]

which video exactly?

[warped ledge]

this one #community-resources message

[strange orchid]

still no sound

[warped ledge]

I can VC if you have time.

[strange orchid]

ok

[fluid mauve]

Right and that's what it did, and... oh missed a step there thanks

[proud karma]

Hey I'm having an issue with the 4k60. I'm running a B550 A pro from Msi and have it plugged into my PCI 3 slot. I have an SSd in my m2 slot with a ryzen 7 core, and RTX 4070. My Bios is recognizing it as an unknown device and in the 4k software it's saying no capture card recognized. I turned off the fast boot on both widows os and my bios

[warped ledge]

Did you install the drivers for it?

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[dire storm]

I’m having an interesting issue with the HD60X on my PS5. I can passthrough 1080p and 4k HDR, but not 1440p HDR.

Whenever I try to turn on HDR in 1440p my PS5 says “The connected HDMI device doesn’t support HDR in 1440p resolution”.

It can passthrough literally any signal except 1440p HDR, I’m honestly at a bit of a loss here.

[proud karma]

After installing Drivers I'm still getting no signal but the device is recognized by elgato 4k

[warped ledge]

So… something like this, uninstall the software, shut down the pc, remove the card. Turn pc on, install software and driver. Power off the pc, reinstall the card, and it usually works right after.

[proud karma]

ty so much, testing this now

[warped ledge]

This should help. https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions

[warped ledge]

There are a few things to 📝

[warped ledge]

This brings me to a question, what app are you using?

[dire storm]

Also another odd behavior I noted is the HD60X allows me to enable VRR over HDMI in PS5 settings, my monitor doesn’t support VRR over HDMI, only FreeSync and Gsync, the HD60X is some how confusing my PS5 into believing VRR is available on my monitor, the HD60X doesn’t even have HDMI 2.1 ports and neither does my monitor so that’s a bit of a head scratcher.

[warped ledge]

Actually HD60X does passthrough VRR.

[dire storm]

Hmmm, I wonder why it’s letting me turn it on tho, my monitor doesn’t have any form of VRR over HDMI.

[dire storm]

App to monitor the passthrough? The regular Elgato 4K capture utility

[warped ledge]

The ports are HDMI 2.1, so maybe it’s your EDID setting.

[warped ledge]

@past basin you have this card, notice odd behavior? Maybe 120hz needs to be off?

[dire storm]

I tried to turn off 120 and restart my PS5 but no dice

[warped ledge]

I encountered helping someone running the Last of US, and they had to turn it off for it to behave normal.

[warped ledge]

Let’s wait for @past basin

Maybe Internal or Display would be ideal…

[dire storm]

I tried both, no good.

[warped ledge]

via EDID

Maybe try turning off VRR?

[dire storm]

Had it off the whole time. My monitor wouldn’t support it anywaysz

[warped ledge]

And EDID to merge/default

[past basin]

G-Sync and FreeSync are both VRR tech. But yeah, PS5 should be limited to HDMI Forum VRR specifically.
1440p is quirky because it doesn't have an NTSC broadcast standard. I'd suggest setting your EDID mode to "Display" so it only pulls supported resolutions, timings and VRR modes fom the monitor.

[dire storm]

When I put on merge it says my monitor no longer supports 1440p anymore, which is even more interesting, so I don’t touch it.

1440p gaming is fun

[past basin]

Merged mode sometimes gets quirky when the monitor does weird things with timing and it can mess up the merging because it's not NTSC standard

[warped ledge]

I’m gonna hop off, glad you’re here @past basin

[past basin]

Yeah, I'll be around a bit. Been sick most of the weekend so I'm half nocturnal now

[dire storm]

Yea I’ve tried all of that and it still didn’t work, I’m convinced it’s my monitor at this point tbh.

[warped ledge]

Feel better soon!

[past basin]

It could be - I've found the PS5 doesn't always correctly resync the EDID if you change it - after changing it you may have to either disconnect and reconnect the HDMI or restart the console.

[dire storm]

I’ll try a fresh restart after each change, if that doesn’t work I’ll just live without HDR 🤷‍♂️

[past basin]

Using a non HDMI 2.0 (or faster) cable can mess with things too.

[dire storm]

Ooo

[past basin]

But if you're using the ones that came with the card and console you should be fine

Card ships with a 2.0 and the console with a 2.1

Since HDR requires extra bandwidth that's an important thing to double check though

[dire storm]

Both my cables are the HDMI 2.1 so I should be alright.

[past basin]

Should be fine then

Yeah I'd set EDID back to display and reset / reconnect things to make sure the PS5 resyncs the mode correctly

You might have to run the "Test 1440p" thing from the PS5 menus too

Sometimes manually re-running that will help

For some reason it otherwise just assumes no 1440p

[dire storm]

Yea still no dice, I prefer to play my content at the native resolution of my display but it’s whatever, I’ll just kick up my resolution to 4k whenever I need to stream HDR content.

It’s so weird how it’ll accept 4k HDR but not 1440p, 1440p gaming is a pain in the butt.

[past basin]

weird, it's a supported mode and tests okay on my setup

[dire storm]

Yea I honestly think it’s just my monitor be weird

[past basin]

What's the firmware version on that card if you check it in 4K Capture Utility?

[dire storm]

Being*

[past basin]

Could be - especially if it uses DSC or something when you turn on HDR

[dire storm]

22.04.26

Up to date it says

1.7.12

[past basin]

That's the current one - same revsion as my card too then

[dire storm]

It could also be the PS5 not liking my monitor, who knows.

[past basin]

You can try setting the card's EDID to Internal (default) to see if that improves things - but if the mode isn't playing nice with the monitor it might stop outputting to it

Yeah, 1440p is. . quirky 😦

[dire storm]

Already messed with internal sadly

More than quirky lol, my next monitor will surely be 4K after this lol.

[past basin]

Thing with Internal is it should completely ignore your monitor's output there. It'll only run with the card's supported modes. That should definitely run 1440p 60 HDR

[dire storm]

I just found a fix

[past basin]

oh?

[dire storm]

I had to set my resolution to 4K and THEN “Test 1440p Output” it showed the option for 120Hz HDR, if I tested 1440p output with the resolution set to either 1080p or 1440p it wouldn’t show “120 Hz HDR” as an option.

You following me?

[past basin]

ah

[dire storm]

Like if I had my current resolution set to 4K

[past basin]

Didn't realize you were also setting 120 sorry

[dire storm]

And then hit “Test 1440p output”

Well it wasn’t showing HDR for 60Hz or 120Hz

This stuff is so odd

Well imma go lay down in cry, that took me over 2 hours to figure out 😂

[past basin]

At least you got it sorted. Good luck with the rest of it!

I'm distracted now by MFA not working on my PS5 😐 It won't send me the text. That's not good

[proud karma]

After trying this it's recognizing the signal as HDR but is still getting no signal from it

[warped ledge]

Is hdcp off?

[proud karma]

Where would I find this at?

[warped ledge]

Console setting

@past basin I’m going to bed, you awake for a bit?

[proud karma]

Got it working, thanks again for your help. Couldn't have done it without you!

[past basin]

for probably another 30 mins

but looks like you fixed it already :p

[warped ledge]

Sleep well!

[past basin]

Will try. Shouldn't have been poking at this PSN stuff though - kinda annoyed now. Will be hard to sleep :p

[shrewd vigil]

hey guys. since obs has an audio delay bug in the audio monitoring, how do you guys listen to your console gameaudio on the pc?

[warped ledge]

I haven’t encountered said “bug” not heard of it. Then again, I don’t need to monitor and output as I am using the app, and OBS. everyone has a different setup, but it’s ideal to usually be hooked up to the main device for 0 latency.

[amber mesa]

Random question that may sound a bit silly, but i'm desperate. I have a 4K60 Pro Mk 2 in my pcie slot that isn't being recognized by the capture software or my computer, but still works when displaying a second monitor. I bought a 4K X which has been giving me a lot of audio issues, but i still have my 4K60 in my PC. Is the 4K60 just dead weight in my PC and it doesn't matter if it's in there, or should I take it out before using another card?

[turbid fox]

Hey, if you are having a problem to sync your 4K X's audio to the video itself, I can tell you what I went through with my HD60X

I had a audio sync problem on OBS. It was working as it supposed to be. After a few minutes sync gets lost and I had to deactivate the device and activate again

I managed to fix this by simply adding a Audio input (hd60x) and muting the original sound of the hd60x to prevent double sound.

Hope this helps

[shrewd vigil]

Thanks for your answer. Can you please specifiy what you mean with "you're using the app, and OBS" ? Do you mean the 4k capture utility? Do you use the 4k capture utility and OBS at the same time?

[shrewd vigil]

Did you use the monitoring in OBS to hear the games audio?

[warped ledge]

Yeah, but only cause I am using a 4K Pro.

[warped ledge]

Not always, but sometimes for other stuff, like alerts.

I mostly PC game, vs console game.

So not always needed for me.

[amber mesa]

I have it as an audio input but I do not have the original sound of the 4KX

and right now the crackling / popping noise is back

this problem is also present in the 4k capture utility

[amber mesa]

also wouldn't this mean that the audio will eventually get delayed?

right now I have my USB-c in a SS10 but I also tried it with an SS20. doesn't change anything

[shrewd vigil]

that was exactly what i have thought too...if the audio delay is present on the capturecard source device, why shouldnt it be present on a audio device source also. but maybe thats the trick and audio device monitoring doesn't have a delay.

[warped ledge]

Change your usb 3.2 port.

[warped ledge]

Did you by chance separate the video and audio sources in OBS?

[shrewd vigil]

not yet, was using just one video source device (capturecard HD60x) but i will give it a try by adding another audio device with only the capture cards audio device. but im not sure wif this will workaround the OBS monitoring delay bug.

[past basin]

The audio monitoring on HD60 X should have the same delay as the HDMI conversion from your source console. At 1080p on SDR, that's about 31ms, give or take. If you're getting longer delay, mute the capture card and add your HD60 X again as an audio input capture - OBS tends to lock at 44.1 kHz when pulling audio through the video feed for some reason, and can also wind up with longer delays, and even drifting delay.

If you want to bypass that delay, your video will be out of sync - but the easy was is run a aux cable or Chat Link Pro, to the PC and capture it on Line In. That way it won't be matched to the HDMI decoding delay on the card.

(running it through a mixer or DAC is also possible, but given you're trying to eliminate 30 odd milliseconds, most DACs and mixers will add most of that back)

[amber mesa]

I did. The issue is still present

i ended up calling tech support and submitting a ticket.

the only thing I haven't done was try a USB C to USB A cord like Arcsane suggested a few days ago. I had to order it online since no local stores had one, but it's coming in tomorrow. I'm going to assume it'll work but have reduced quality, and whatever that quality is will determine if I return this for a cheaper card that will do the same thing.

The main thing I wanted was 2k Quality with the potential to go to 120FPS, which is what my 4K60 Pro mk2 did.

[past basin]

Question for you - when you ran the USB Tree Viewer the other night, what was the brand that came up for the controller? Eg mine in this picture is Intel. Looking at your reply I assume it's similar. but you may have only added the tail end of it. Just wanted to be sure it didn't say ASMedia anywhere

You might also want to check that 3D Audio is off on the PS5 - that could give you the same slightly off bit of doubling you were seeing on your reddit post before.

[hearty crag]

hello i have a quick question for someone with the elgato capture card can you stretch resluton on it when cloning the monitor and the capture card. everytime i change to stretch res 1720 x 1080 its goes black screen and does not work

[amber mesa]

This is what it says

[amber mesa]

And 3D audio is off

[past basin]

That looks about how I'd expect. What's the model on the motherboard? I know B450 has some known audio hiccups with the 10Gbps ports

[amber mesa]

B650

[past basin]

Hm. Not aware of any issues with that one either

[amber mesa]

The guy i spoke to on the phone seemed puzzled by the whole thing too.

[past basin]

Yeah it's tripping up our usual problem tracking here

Just digging around in my notes. Do you get the same audio effect if you use a different app to capture the card? Like does it show up in 4K Capture as well?

[amber mesa]

The popping and crackling is still there yeah. Haven't tested for the robotic echo but i don't think that problem has been solved either

I've been at this since I woke up this morning and I'm honestly just tired of dealing with it. I sent in a windows reporter so i'm just waiting for that, and I'm not getting that USB cable until tomorrow; so i'm just going to do other things while I wait.

[past basin]

Sounds good, hopefully trying it in a different port helps

[amber mesa]

Yeah i hope so too. I have until May 1st to return the card to Best Buy anyways

[balmy gulch]

I think my 4k x I just bought is doa

it asked to firmware update then software crashed on me...

Besides the capture software isn't detecting a signal

From my 4k x and it's not being detected as an audio source

[past basin]

What you you trying to connect it to (eg PS5, Xbox, etc)? Also what software are you using with it? Does it just come up saying no signal or does it say no capture device?

[eternal pollen]

Hi, I have an alienware AW3225QF 4K OLED monitor. However upon researching. I cant get my elgato capture card to work since this monitor specifically has DSC enabled all the time. Is there a way to turn it off?

This is connecting to a ps5

[past basin]

As far as I know, no. Folks have been asking Dell to update the firmware to include the ability to toggle DSC, but I don't know if they actually did or not at this point. I know initially Dell pushed back that it was on for "good reasons" but didn't elaborate on why.

[eternal pollen]

Even the 4k x card doesn't work?

[past basin]

Sadly no. As far as I'm aware no capture card on the market will process a DSC enabled signal. I know for certain none of the Elgato ones will

[eternal pollen]

Ouch. I actually bought that and its coming in the mail. I was hoping that would work. I guess I'll have to return this monitor then

[past basin]

There's a footnote for it on 4K X listed here: https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

Yeah, that monitor and its 27" version pop up occasionally here. It's so bizzare to have a monitor lock into DSC even on lowere resolution and refresh rates.

I would check with Dell though to see if there's an update for it before returning it though

It's possible they've released new firmware for it since launch

[eternal pollen]

There was a weird sorta way to kind of by pass it but it's tedious and the color output is terrible.
You can turn off dolby vision and smart HDR, turn console mode on and it'll show up in OBS or elgato. However the passthrough is like 24 fps with buggy audio

[eternal pollen]

Currently on with them

[shrewd vigil]

Thanks for the extended answer 🙏 The problem im having isn't the ~31ms default audio desync of the capture card but the hardcore progressing audio delay of the OBS monitoring feature when monitoring audio from the capture card. after some minutes the delay becomes 1 second and longer over time. But the workaround by adding another audio device did fix this issue. Thank you guys

[past basin]

Ah, yeah I had that same drifting delay until I worked around it - card was getting locked at 44.1 kHz when pulling audio through the video feed for some reason. Glad you've got that sorted

[eternal pollen]

@past basin also to note My monitor is hdmi2.1 only. Whereas the hd60s+ is 2.0 compatible and not 2.1. Is this an issue as well?

[past basin]

That might play a role, I can't say for certain. Most devices should roll back to HDMI 2.0 compatibility mode without issues - though with both the PS5 and Monitor being HDMI 2.1 you might need to set the EDID on your HD60S+ to Internal mode to make sure the PS5 selects a HDMI 2.0 mode.

Normally that should be automatic, but that monitor is already quirky so it probably wouldn't hurt to try

[eternal pollen]

I can say 100% for sure that on my Gigabyte m28u there was a toggle for hdmi 2.1, 2.0
Whensoever it was 2.1. I would get a black screen just like how I do with my alienware one.
I would have to toggle it to 2.0 before it works.
In any case when I get the 4k x card. I'll update back here

[past basin]

Yeah, I've seen a few monitors that do that, mostly earlier HDMI 2.1 monitors. It's supposed to be automatic, but sometimes their default timings and stuch result in needing a compatibility mode.

typically a monitor will be backwards compatible though

(without adjustments)

Otherwise folks wouldn't be able to use things like older consoles on newer TVs

[eternal pollen]

Hmmm. So basically no elgato capture cards will work on the Alienware aw3225qf and it's sister model until dell updates it

[balmy gulch]

I tried using the 4k pro too for my dual PC setup and the 4k pro limits me to 720p capture instead of 1080p 60 capture while passing through a 1440p 240hz signal so that's odd the external card doesn't limit me

[balmy gulch]

Also obs has a signal with it so there is that

Also with my 4k x it doesn't show up as an audio source for me

[past basin]

Yeah, the cards have different resolution support - you can find each of their supported resolutions and what they reduce capture to here:
https://e.lga.to/4K_Pro_Resolutions
https://e.lga.to/4K_X_Resolutions

1440p is almost always an outlier since it doesn't have an equivalent NTSC broadcast standard

[balmy gulch]

I just hope I don't have to rebuy the 4k x

if anything I been considering getting a 4k monitorz but I'd be cutting my refresh rate if anything

I been eyeing either a 4k 240hz monitor cause of oled

But either way seems like I cant win cause I'd be limited to 4k 120hz or whatever

[past basin]

Yeah, you'd be capping due to HDMI 2.1 there. The good news is that above 120Hz it's pretty much diminishing returns.
That said what's the current status with your 4K X? If it's connecting at all, but reports invalid firmware I can walk you through refreshing that.

If it's not connecting at all, but did with the same setup before the fimrware flash, you'd likely want to contact #official-tech-support

[balmy gulch]

I might have refresh firmware

[past basin]

Check in 4K Capture Utility under settings, in the device section. See if it lists the firmware as invalid or not

[balmy gulch]

it says nothing about invalid firmware but 4k utility isnt being shown any display

my main issue rn is that the 4k x isn't listed as an audio solution in windows

to get my audio setup to my stream pc through hdmi

i got everything setup fine with the 4k pro but like it doesn't do what i want like capture 1080p 60 and passthrough 1440p 240hz signal

[formal pendant]

I know this is gonna sound silly but I was about ask same question about my capture card but make sure console is on. I don’t know jf the console has to be on for the capture card to get a signal

@past basin does the console have to be powered on? I am asking for myself as well.

[balmy gulch]

console has to be on to receive signal

[balmy gulch]

so 4k utlity reports no signal but it still works

[formal pendant]

I mean does the console have to be powered on

I am guessing it does….my capture card is inside my PC. I am guessing just having pc on isn’t enough.

What is your opinion on getting extended coverage on amazon when buying Elgato products? Is the Elgato coverage and warranty good enough?

[balmy gulch]

Yes, console has to be on

[balmy gulch]

I know what I Get, and don't even buy extended warranty for GPUs and go by manufacturer warranty even, never had an issue with any purchase and if anything broke it was purely on my own fault

[warped ledge]

You’re trying to get 1440p on 4K X?

[balmy gulch]

should be able to passthrtough 1440p 240hz on the 4k x yeah

i just dont review any signal in the s4k utility but it works in obs

[warped ledge]

I have the same card, but are you doing dual pc? I can’t replicate it if it’s dual, due to single pc setup. Unless there is a console.

[balmy gulch]

yeah im dual pc

im annoyed cause the 4k pro caps me 720 60 capture

[warped ledge]

It shouldn’t

Unless you’re recording.

It passes through 1440p 240, but as for a recording 1080p 240 is max.

[warped ledge]

Right it can passthrough, but not record. So you still can send that signal, and example stream 1080p.

[balmy gulch]

I just want to record on my stream PC is the issue

But I guess I can record off my gaming pc

[warped ledge]

what resolution do you want to record?

[balmy gulch]

I want to stream at 1080p 60 and record 1080p 60

[warped ledge]

then you should be able to with the 4k Pro, or the 4K X. If you have time maybe we can VC.

[balmy gulch]

Yeah sounds good

[warped ledge]

Ok, give me 5 mins

[warped ledge]

ready?

[balmy gulch]

yeah

[warped ledge]

oh your dm's are closed

send me one

[balmy gulch]

i think you can message me now

cause it wont let me message you

[warped ledge]

no bueno on my end lol

sent a request

[balmy gulch]

Thanks for your help

[fickle dragon]

4K Pro would passthrough 1440p240 but will send 720p240 to the PC. Since it borrows design from 4K60 Pro MK.2, the moment the signal spec goes over what that card did, it has to half the resolution in each direction.

4K120+ becomes 1080p120+
1440p240 becomes 720p240.

To get 1080p out of 4K Pro, youd need to send 4K60, 1440p144, or native 1080p240. 4K X may be a better fit for 1440p240. Since it'll be able to downscale to 1080p or framerate convert to 1440p60 to OBS.

[pulsar mountain]

Can anyone tell my why my recording turns out choppy?

I also be getting issues that the sound is not synced up with the actual gameplay, I also noticed that if I export my audios as a seperate file they end up being longer than the actual video here is an example

this one is more extreme

[past basin]

You have an NVidia GPU - you should be setting your Video Encoder to the 3070ti, not the Software option. Software runs video encoding on your CPU instead of your GPU's hardware encoder - especially with a ~42 Mbps bitrate. Is there a reason you're turning the bitrate that high for 1080p video? That's normally more the range I'd see for recording 4K.

I'm not sure on the audio thing, but could be related to encoder overload if the CPU is getting bogged down in software mode.

[pulsar mountain]

I find the quality turns out better with higher bitrate what should i put it on for a 1080p60 video

[past basin]

You can try it at 40+, but I'd defintiely use the hardware encoder for that.

[pulsar mountain]

I browsed around and found out it could be due to the fact im saving my recordings to a hdd instead of a ssd

I just had to delete 5 videos worth of footage very frustrating

[past basin]

For 1080p I'd usually set it somewhere between 8 and 20 myself, depending on what I'm recording - but it's going to be partly preference.
HDD write speeds could be affecting things as well, yes. If your HDD can't maintain data transfers at the bitrate you're recording at you'll hit issues

[pulsar mountain]

ill try 20, do you save it to a ssd or hdd

[past basin]

I tend to save it to SSD here. Some folks will save it to SSD while writing and move it to HDD after for storage. Since it's already recorded, the write speeds isn't as much of an issue when just moving the finished file

Depending on the drive, lowering the bitrate could make it work better with the HDD as well

[pulsar mountain]

thats a good idea

ill try that out thanks alot

[pulsar mountain]

@past basin now its in 5 fps lmao

and I lost another video worth of footage 😭

[past basin]

Is it still on software for the video encoder, or the 3070 now?

eg, here's my own current settings

[pulsar mountain]

3070

even the flash back recording is laggy

my ssd was at a 100% usage

bro

im so sick n tired of this bs

[past basin]

The SSD was at 100%? That's unexpected for sure

What was the HDD hitting?

[pulsar mountain]

hdd is between 15 & 20

ill just use ps5 recording atp idk what else to do

[past basin]

The SSD when I look it up should be rated for 1700 MB/s write - that's WAY above even 40 Mbps.. I don't see any reason that would be capping out.

I'm assuming there's no other issues with the SSD?

games and stuff load quickly on it?

[pulsar mountain]

this new 4k capture utility has only been causing me troubles I never had any issues with the old game capture software I was even able to use it at the same time on obs and on its own software but hd60x is not even supported on that

[pulsar mountain]

yes

everythings fine

[past basin]

You could try using another app like OBS Studio if you think 4K Capture Utility is the issue

All the USB cards should only work with one device at a time unless you're using Screen Link. Some of the PCIe ones will work with multiple apps at once.
But if you're going the OBS route add the card directly as a Video Capture Device, you don't need to have 4K Capture open at all

Not sure what you were using with the old Game Capture app that would have let you access the card more than once

[pulsar mountain]

my hd60s used to work on 2 softwares at once

[past basin]

It shouldn't unless you've got screen link enabled.

[pulsar mountain]

no idea

was ages ago tho

[past basin]

Mutli app didn't get added til the 4K60 Pro Mk2, and is still only on that and the 4K Pro

If you had the Screen Link virtual camera on it would work though

Can't recall if Game Capture HD had that or not

[pulsar mountain]

I dont remember ever running it

i literally started my obs

and my game capture

only reason I also had my game capture on is to hear game sound

but it was convenient as it also let me record raw footage

[past basin]

Were you window capturing the Game Capture HD? Regardless, you shouldn't have needed Game Capture HD for sound - just need to turn on audio monitoring in OBS

HD60 X has a setup guide for OBS if you want to try that thoug - https://www.youtube.com/watch?v=27fYbUln-Vg

If you want ot hear it just make sure you turn on Audio Monitoring for the card in the Advanced Audio Settings in OBS

(OBS adds things with audio monitoring off)

[pulsar mountain]

so i was streaming without gamesound this whole time and there is a way to hear it

fml

[past basin]

Is the options you're looking for. Monitor is to hear it yourself. Output goes to stream and recording. So for the card you usally want to have it set to Monitor and Output

[pulsar mountain]

does this work on streamlabs?

[past basin]

(In this setup I have my HD60 X audio added again as an audio capture to work around a delay bug I was hitting)

It should yes

[pulsar mountain]

wait so if i have monitoring on it will not be double sound in the output right

I also have desktop audio on

for music for example

how would I play music

[past basin]

No, monitor only plays to the audio device you have listed here: (unless you have your Desktop Audio recording too - mute that)

[past basin]

Add the music app with Application Audio Capture

[pulsar mountain]

ohh

okay

[past basin]

If that's not in StreamLabs, then you'd set the card to Monitor only.

Then capture the desktop audio and there should be no doubling

[pulsar mountain]

what about audio outputs am i able to have 2 seperate audio files for game sound & voice recording?

[past basin]

No files per se - but you can set it up to record multiple audio tracks to your one video file to separate them later

[pulsar mountain]

yes i think thats a better idea because i be watching some videos too

[pulsar mountain]

yes thats what i mean

[past basin]

Yeah - OBS (and I suspect SL) has 6 audio tracks you can setup. What goes to what track is listed in the advanced audio settings

https://obsproject.com/kb/multiple-audio-track-recording-guide

[pulsar mountain]

bro this is literally the best thing ever its even synced up and everything ready to use

why did I only find out about this now

does playback recording work on this too?? @past basin

[past basin]

If you mean the Flashback recording, they have an equivalent called Replay Buffer that youc an turn on

You have to start the buffer each time you start OBS though

(or create a startup shortcut with a flag that starts it for you)

[pulsar mountain]

okay

the audio monitoring is it only for recordings or also for the stream?

[past basin]

That's just in general. Monitor plays it for you to hear. Output goes to stream and recordings. Monitor Off is the same as saying Output only.
If you're recording Desktop audio, everything you monitor will get recorded. If you turn off Desktop Audio recording you can listen to things that won't go to stream by setting them to monitor only.

(But then you need to add in apps like music or your browser after the fact with Application audio capture - this recently got added as a option to do right with window capture in OBS but I don't think it's in SL yet, you'd have to add Application Audio Capture on it's own there)

[pulsar mountain]

okay I tested some recordings and I think I got it setup nicely

I put my video capture audio to monitor only that means its audi will not be in the output correct?

and i record my sound on desktop which will also record the monitored sound

[past basin]

Correct - monitor only won't be in the output - though it will be in your Desktop audio, so if that gets recorded you'll still get the game capture audio (but without doubling up)

[pulsar mountain]

okay perfect thanks man you helped me alot

[past basin]

No worries - I've got to step out for lunch there in a bit, but if you test that setup and have any more issues with it, just let me know and I'll check the channel when I'm back

I would test the audio with a short recording first though, just ot be sure it's all good and working 🙂

[pulsar mountain]

will do, thanks guten Appetit

[past basin]

Good luck!

[pulsar mountain]

just another quick question If I have my replay buffer at lets say 30 minutes will it interfere with my performance?

[past basin]

If you're not overloading the encoder shoudl be fine - it'll eat a chunk of RAM while it's in use, but with as much as you have it should be fine

[balmy gulch]

Thing is my 4k x doesn't get me audio from it

[past basin]

Have you setup your source PC to split audio? If so how are you doing it, Wave Link, Sound Capture, Voicemeeter or something else?

[balmy gulch]

It detects nothing as an audio source

[past basin]

As in the card doesn't show up as an audio source at all on the Streaming PC?

[balmy gulch]

It shows up the streaming PC, but I still don't get audio

I can't receive audio from the gaming PC like what the 4k pro does

[past basin]

Okay, then going back to the source PC - how are you sending audio to the 4K X

[balmy gulch]

i tried HDMI audio doesn't work

Analog gets nothing too

I just given up with the 4k x

[past basin]

How were you sending the audio with the other card then? Did you check that the 4K X isn't just muted internally in Windows? It's not unheard of for it to be muted or turned down in this section of the Windows Sound Settings

And if it's still not working, disable the exclusive control options in case another app is hooking it.

If it's outright not getting audio contact #official-tech-support . There should be no issues with getting audio over HDMI or Analog on the card. So if it's not blocked somewhere in software and the source PC is correctly set to send audio to it over HDMI, and it worked with your other card, there may be a defect

[balmy gulch]

It literally doesn't show up as an audio source on my gaming PC, it does on the streaming PC and even with HDMI audio I get nothing

I'm just over it

I had help yesterday it's useless

[white plinth]

Did you try using another port?

[past basin]

If you decide to try it again later, check that it shows in Device Manager under audio section. If it does not remove it from Windows Device Manager in the camera section. Uninstall it in Device Manager, remove the card, reboot the PC and reconnect the card. Then it should reinstall from scratch as both camera and audio

[balmy gulch]

Been there done that

[warped ledge]

did you update the bios/driver. also keep me posted from what elgato advises.

[warped ledge]

yeah we spend time fixing a lot. it may be defective.

[balmy gulch]

I have to dig around for a usb drive But I'll get back to you soon

I even tried using my hd60x if it shows up as an audio source

So that didn't work either

[amber mesa]

@past basin so I have an update. The cord came in and I connected it to my PC. I specifically put it in the 10SS slot since the cord itself is labeled as a 10 ss. this is the result

sounds fine on my end. except now the audio is delayed by a slightly noticible amount

i also borrowed an HD60X from a buddy of mine just to see if I could get that to work. unfortunately it made no difference and 1440p won't pass through to my monitor and i'm under the assumption it should have

to add to that, I was getting ready to edit a project when i noticed that even when i wasn't using the capture card, the sound on my stream still had that same popping noise https://www.twitch.tv/videos/2125463412

you'll hear it if you listen to 0:00:34

omfg i'm an idiot

i set monitor and output to mute output and it worked

[past basin]

Oh? Is your desktop audio part of the recording? If so that would explain the doubling and why it would go away when you mute the output

[amber mesa]

yeah I have it set that way because of my headset

however that doesn't explain the crackle and popping

[amber mesa]

especially in this video

[past basin]

Could be a sample rate mismatch. Especially if it's happening on OBS even when you're not using hte capture card

Is your OBS set to 44.1 or 48?

[amber mesa]

48

just did another test with my headphones and the popping is back. i even caught it in the recording

[past basin]

At least the tin sounding doubling up is gone. Hm. I can hear what you're talking about, but can't immediately tell the cause

I had that happen once on my own HD60 X but the issue cleared up on its own like a week later so I could never identify the root cause. Could have been a Windows Update, could have been a PS5 update. Might have been that I moved the USB cable so it doesn't route near the power supply on my monitor and get interference for all I could tell at the time

[amber mesa]

The other thing i noticed the other day was that my elgato face cam was stuttering a little bit too

This is what my ports look like. Right now my 4kx is in the top ss10

[past basin]

Huh, there's a SS20 USB-C port there. Do things sound the same in that? That'd likely be USB 4 which would be on a different USB controller than the others

If the camera and capture card are winding up on the same USB controller or internal root hub on the motherboard they could also be conflicthing for bandwidth, so moving one to another may help (see: https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed )

[amber mesa]

Yeah that's what i used before. I haven't tried it sense the other day so i'll give it a whirl

[amber mesa]

So move it up or down a row basically

[past basin]

It can be hard to tell which ports are going to which controller without double checking them in something like USB Tree Viewer - but if they're different speeds they're likely different controllers

so ss10 and ss20 likely connect to different controllers inside

[amber mesa]

Okay. And the regular ones (the ones without ss) i've been using for my stream deck, mic, and keyboard. I'm assuming that's fine?

[past basin]

They look like USB 2.0 since they're not labelled - they're find for things like stream deck and mic

In fact some things like Stream Deck work better in 2.0 ports, since 3.0 ports are usually backwards compatible but some don't do it correctly.

(mostly older ones)

[amber mesa]

Gotcha. I'm gonna have lunch then try the SS20 for the capture card and see what happens

Oh and one is for my dongle that's used for my PS5 Pulse headset. Dunno if that's important

[past basin]

Might be - though quickest way to test is remove it and see if anything changes. It's likely fine unless you're turning on spatial audio though

[amber mesa]

lol it's still there ]

spatial audio is also off

[warped ledge]

Sounds like Bios/drivers for sure

[warped ledge]

I can try some with with ya after 6pm cst.

[amber mesa]

sure

It's also saying i have some optional updates. Not sure if any of these would help

[amber mesa]

this effect also happens when I'm not using my headset. I have a vizio sound bar

the last thing i tried doing was switching the second hdmi cable. i was originally using the one the monitor came with (premium high speed w/ ethernet) and replaced it with an 8k HDMI ultra high speed one i had laying around. a "little better but still noticible"

you can hear it clearly around the last five seconds

this next one is from the game feed only, not going in through my desktop. around the 6 or 7 mark you can hear it

[amber mesa]

So after a bit more tinkering, i put the capture card into ss10 and it seems to have mostly gone away. I can still hear very subtle pops in recordings but this is the best i've had so far. Again it only happens in obs or 4k capture utility; i just tried playing a YouTube video and it sounded perfectly fine

[amber mesa]

just out of curiousity, would a "Max Audio Buffering" error in the OBS log analysis have anything to do with this?

[warped ledge]

i haven't seen that error before.

[warped ledge]

You use desktop audio?

[amber mesa]

yes. everything gets routed to that so i can hear everything through my headset

[warped ledge]

So you don’t use anything like wave link, or voicemeeter, external devices?

[amber mesa]

Nope, i just have my PS5 Pulse headset that's set as an output for my desktop audio

It's been that way for years

[warped ledge]

Thanks!

[amber mesa]

I also just did another small experiment. I borrowed my friend's HD60X and i was still having the same audio issues. I decided to see what would happen if i tried using it on my old pc. Sure enough, it works perfectly. Took it back up to my new computer and i could get the audio on the desktop to sound fine, but not through my headset

[warped ledge]

Are you using chatlink, or this is directly to pc?

[amber mesa]

Directly to the pc

[warped ledge]

Checking a few things

[amber mesa]

no worries. right now it's just back to this. i had to restart my software after putting my headset back in because it was skipping horrifically

[paper idol]

So I'm not sure if this is a bug or not but I noticed when looking through my OBS Logs, the Elgato HD60 X only records in 44.1Khz audio when it's capable of 48Khz.

I'm able to get around it by adding an Audio Input Capture and that shows up as 48Khz in my logs, glad there's a workaround but it's a bit annoying, any chances of this getting fixed?

[warped ledge]

Can you try this and reboot please. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

I have a hunch.

[warped ledge]

This is what I found…

[amber mesa]

So i just checked my logs and gound that the sample rate gor the card is also 44100

[paper idol]

I have everything set to 48Khz, including OBS in the setting but the card itself still only shows up 44.1 unfortunately

[warped ledge]

On the image I see 48

[paper idol]

that's for the 4K X it looks like

[warped ledge]

If the sample rate isn’t changed in OBS it will go to 44.1 so you have to change for the recording/stream.

This you do manually in OBS.

[paper idol]

I already have it set to 48KHz

[warped ledge]

Sorry message was for you.

Actually both

[amber mesa]

i am trying this now

[paper idol]

the workaround for now seems to be adding the capture card as an Audio Input Device and that'll correctly show up as 48Khz in my testing

but it does seem like it's a bug for now

[warped ledge]

Yes, this is correct.

That might be on OBS’s end. Do a test with 4K Capture Utility, and see if you can access the logs. See what the sample rate is

[amber mesa]

My sample rate is also 48 KHZ

pops are still there after doing what you suggested

[paper idol]

I'm not sure how I'd access the log for 4K Capture Utility, but I did a test recording and it does show up as 48Khz

I was just in the OBS Discord asking them about it and they said it's been a problem with Elgato Capture Cards for a while so I'm not too sure where to go from here

[amber mesa]

Just out of curiosity, would having a second SSD installed be a cause for these types of issues?

Because i'm certain the root of the problem for me is the USB connection and not the capture card itself. My friend's HD60 X works on my old PC which is wayyyy less powerful than this new one, which is doesn't work properly on

[warped ledge]

As the Reddit post has from the company, it’s OBS. Sadly it’s done manually in OBS.

[warped ledge]

No, it shouldn’t be the cause of it.

[amber mesa]

Okay. I was going to take out the second SSD just to see if i could get my MK.2 working on it.

I'm honestly so exhausted trying to figure this out. I've been having these issues since i first tried it out last friday and i feel like while it's gotten better i just can't understand why these pops wont stop

Like when i went back to my old computer it was a night and day difference with the same card

[past basin]

Yeah as far as I'm aware it's a side effect of pulling the audio through DirectShow with the Video.
Similarly Mac users always have to add the card again as an Audio Input Capture (or make equivalent changes) because that DirectShow option isn't there on macOS.

Adding it as it's own audio bypasses DirectShow entirely for the audio

[past basin]

I forget - have you had a ticket opened with support yet at #official-tech-support ?
They might have some more insights into what's going on with your system

[warped ledge]

So… have you updated your bios/drivers?

[amber mesa]

Yeah i called them yesterday and they had me download a diagnostic thing to send them. I'm just hoping they get back to me before my return window expires

[amber mesa]

As far as I'm aware of, everything is up to date. We built this new pc two weeks ago

[past basin]

Parts tend to sit in storage and shipping a while - there might have been new updates since it launched so it's still a good idea to check

Some updates like BIOS tend to require manual checks, there's no automatic notice

[amber mesa]

I just checked to confirm it. It says the best drivers for my device are already installed

I do have these optional updates. Should i install these?

[past basin]

BIOS updates don't tend to be in the main driver interface though - you'd have to check that manually by restartarting to check the version and checking against the motherboard's support site for udpates

Since BIOS loads up before the OS

[amber mesa]

I'm checking to see what the newest version is but just in case you beat me to it

[past basin]

Newest version is 2613. https://rog.asus.com/motherboards/rog-strix/rog-strix-b650-a-gaming-wifi-model/helpdesk_bios/

Interestingly that site also has an audio formware update tool for optical / SPDIF audio noise. How is your headset connected?

[amber mesa]

Via dongle

[amber mesa]

thank you for this! I'm going to update it in the morning

[past basin]

Good luck! Hopefully that improves things

[amber mesa]

should i also download that firmware update?

[past basin]

I doubt it's related but it probably wouldn't hurt to try

[warped ledge]

I'm hoping so too.

Sorry, I was live on a platform and jsut saw all this.

I'm going to bed now.

Jedi: Survior is great!

lots of jumping.

Thanks @past basin for hopping in.

[past basin]

All good - I was talking to them earlier before I got pulled away by work too. Hopefully the BIOS updates help