capture-cards

[dim stirrup]

why is diferent?

[past basin]

Is that the recording tab one on your streaming PC? That looks like the gaming PC one

[dim stirrup]

this pic is in the gaming pc

[warped ledge]

did you select Recording's tab?

[dim stirrup]

recording tasb doesnt appear the capture card

[warped ledge]

[past basin]

Do it on the streaming PC - that's where the capture card is. You're looking at the HDMI output on the GPU that's connected to your HD60 S+ there, not the card itself

[dim stirrup]

i find it

now, it should work in obs or I should do someting more?

should stablish as a default or something?

[warped ledge]

it should.

[dim stirrup]

ok

[vivid oriole]

Hope someone can help me with this: Been trying my luck to capture ps3 footage with an HD60 X to OBS along with 'additional hardware' but to no success

[past basin]

Check your additional hardware actually strips HDCP and isn't HDCP compliant. A lot of those devices eventually get reported by groups like MPAA and wind up revising the product to be compliant with HDCP instead of bypassing it to be able to keep selling it. It pops up fairly often that someone gets a recommended one and it no longer works like it used to because they revised it.
In a pinch you can use the component output of your PS3 with a HDMI adapter as there's no HDCP on the analog output. This is the way Game Capture HD used to do it, since it works around any potential legal issues.

[vivid oriole]

Been spending a good chunk of time trying to find a product with reviews that mentions it strips HDCP but to no luck

might go with your idea and get a component output

[past basin]

If it says compliant on the website for the product, it won't. It would have to say bypass or stripping. If it doesn't mention generally assume it's compliant since most regions eventually bar import on the other ones when groups complain.

But component is pretty hard to go wrong with - it won't be pure digital end to end but should still give you decent quality. And no pesky legal concerns as there's never any HDCP on there to get in the way

[vivid oriole]

I mostly just wanted to find a solution cos I wasted too much time waiting for these to come by delivery

i know a local game store, the next town over that might have component cables in stock

[dim stirrup]

well. It still not working 😭 Its so frustrating

Obs or the stream pc don't get the audio 🔉

[warped ledge]

@velvet basin over here

[velvet basin]

Thank you for pointing me in the correct area

Hi guys I’m after a little help, I’m streaming from a Nintendo switch and I need some help on audio really what it is I use a usb headset for in game play but when it’s docked I can’t get my audio and mic to work through my capture card … I’ve tryed a chat link cable but had no joy… any help would be much appreciated

[warped ledge]

I have a video about chat link, via #community-resources

[velvet basin]

I’ll have a look and let you know

[velvet basin]

I can’t find the right one vic I’m sorry

[warped ledge]

#community-resources message

[velvet basin]

I’m in there sorry what’s the video called

[warped ledge]

the link is in the post. 🙂

[velvet basin]

It isn’t showing a link just community resources

[warped ledge]

do you see a blue hyper link?

[velvet basin]

Nope

[warped ledge]

should be there.

[velvet basin]

I’ll have a look on the list again

[velvet basin]

Sorry posted in wong room again I’ve had a look at video and the Nintendo doesn’t have a aux on the controller

I’m getting stressed sorry

[warped ledge]

yeah it doesn't require chat link, but if you're using headphones, then you need to setup analog audio the vide shows you how to do this.

[velvet basin]

And where would I find this option?

As I’m using a cheep capture card as I don’t have a lot of money for a good one, but I have the elgato chat link cable

Also the options that you show on video are not on ticktok studio

[past basin]

Nintendo has an AUX output on the console itself, where you'd plug in headphones. Right next to the volume switch

If it's not an Elgato card this is not likely the best place to look for help - we don't know how non-elgato ones do their audio.
Do you have a blue Line In audio jack on the back of your computer? You can plug your Chat Link into that instead.

Using Line in would bypass needing to change any settings on the card.

[dusty gale]

Hello, I was wondering if anyone could help with an issue I'm getting with the 4k x capture card. While playing, the audio has an issue were it sound like the game is under water.
I have the capture card taking the feed from my gaming PC and then it's fed into my main/streaming PC. I'm not using the pass through just mirroring the screen. The audio is then fed into the wave software as a source.
My thoughts are either Windows is doing something funny to the audio or I am only able to run at usb 3.1 as my mobo does not have usb 3.2 so not sure if that would make a difference, I am capturing at 4k60.

TLDR - captured game/pc sometimes sounds like it's under water.

Thanks!

[past basin]

Check that Windows Audio Enhancements and Spatial Audio are off. Options will look like this in Windows settings under system and sound, under your 4K X https://imgur.com/a/evkPsMP

Beyond that check if your PC shipped with any noise cancellation apps

[rain lance]

Hey everyone, currently having some issues with my HD60X. For context, I've been using it with my Xbox Series X for 4 months now, and I've never had issues prior to around last week. For some reason my HD60X isn't recording audio anymore on both OBS, as well as the 4k Capture Utility. For the record, all of my settings haven't been changed or touched, so those shouldn't effect the audio. If anyone has dealt with this, please lmk if it's fixable. Thanks.

[warped ledge]

Unplug your cables and securely connect them.

[quaint maple]

I don’t know where I should go with this but I’m using hd60x with chat link got everything setup with obs fire up a game first time and this keeps happening in different ways I need help I’m still new to this

I’m on series x using hd60x on obs with laptop hooked up to my tv

And chat link pro

[rain lance]

That was the first thing I done, saw no improvement

[warped ledge]

I have a video in #community-resources check the settings see if it helps.

[warped ledge]

Please check in #community-resources I have a video showing a complete setup for OBS with chat link. It sounds though like you may need to change audio to analog.

[distant pilot]

upon tech support and their reviewing of the hd 60s+ i was informed that the edid is whats causing the recording upon use of the 4k capture utility with the game capture hd60s+ to have the effects of distorted/blurry video quality and was advised to do an rma and i will get a replacement of the hd60x since they are no longer distributing the hd 60 s+

[modest olive]

I bought a HD60 S and followed the steps, The xbox S game is showed on the monitor but when opening the software im told this https://file.coffee/u/TEZv6myevIupOyhn-UTOS.png Ive pluged up the pc usb to 3 different usb ports and nothing, what do I do?

[warped ledge]

that is awesome!!!

[warped ledge]

this works with game capture HD, not 4k capture utility.

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[quaint maple]

Everything already set up man can you tell me why my tv looks like that? Please

[warped ledge]

I'm not a Man. I'm a Lady.

[quaint maple]

Can you answer my question please??

[warped ledge]

after you address people properly. It comes off rude.

[quaint maple]

I just come for help you throw me to a video that had nothing to do with what I asked earlier if I wanted to be rude I could have man I’m not saying man as in calling you a man idk why you acting like that for no reason I could have cussed anything I just asked a question

Can anyone else answer my previous question please cause she not helping

[warped ledge]

I pointed you to the video for proper setup. Saying Man when you've watched it and know I'm a woamn is rude. I don't like it, nor take kindly too it. If you want my help, please apologize. Thanks

[modest olive]

So what do I do?

[warped ledge]

It should still work win 11, are you in 10, or 11?

[distant pilot]

what kinda sucks is that elgato is not letting me keep the hd 60s+ although i have had it for over a year and the rma has been approved but i have to send back the hd 60s+ to get the replacement at no additional cost which is the bummer. so before i make that decision i will have to work an arrangement out with customer services

[modest olive]

Win 10

[warped ledge]

I understand, but you are getting an upgrade. At least they are workign with ya. 🙂

[warped ledge]

ok, do you have game capture HD?

[modest olive]

whats that?

[waxen eagle]

Is the issue the image being split? Might need a new cable

[modest olive]

I have the HD60 S, an Xbox X and a pc Win 10

thats all I was told I needed to be able to stream from xbox to pc

[warped ledge]

yeah, this software works with your card. you can download it here. https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[modest olive]

I did, as stated above it states nothing found,

[warped ledge]

but your using 4k capture utility, this is not compatible with this card.

[modest olive]

How do I change that?

[warped ledge]

download the one in the link. 🙂

[modest olive]

Newest version?

[quaint maple]

I already used 3 different ones they all do the same thing but when I just do console to tv with cord it’s fine

[warped ledge]

the 3.2 yes

[modest olive]

The newest is 3.70.56 do I not download that one?

[quaint maple]

And yes that’s the issue

[waxen eagle]

ok, you have swapped both cables?

[quaint maple]

Yes

[warped ledge]

if it says game capture then yes, but I see 3.2

[waxen eagle]

I would recommend opening a ticket with #official-tech-support it might need an rma or an update from them.

[warped ledge]

you're talking about this one?

[modest olive]

Yes

[warped ledge]

should be fine to use. 🙂

[quaint maple]

Alright I’ll try that I appreciate it “man”

[modest olive]

Ok, downloading now will let you know if it works,

[waxen eagle]

lets not do that please.

[warped ledge]

thanks keep me posted. 🙂

[modest olive]

Still saying no card found, also the video on youtube from elgato official of what im trying to do told me to download the other one which I had

[warped ledge]

question, are you you connected to a usb 3.0 port?

[modest olive]

I would assume so, its on my pc. Idk how to check that

It fit correctly so yea probably 😂

[warped ledge]

usb tree 🙂 also blue is 3.0 https://www.uwe-sieber.de/usbtreeview_e.html

[modest olive]

Its plugged in correctly I know because I see the game on my main monitor and when I unplug it from pc it goes to no signal

[modest olive]

Ok

Yea my USB ports are blue

[warped ledge]

make sure IN is connected ot you r console/gaming PC, and OUT is connected to your TV/Gaming monitor. USB-C needs to connected to your Streaming PC's USB 3.0 port. Also if you're on a laptop, make sure your power cord is connected.

[warped ledge]

are you using official elgato cables?

[modest olive]

It is, when I switched them around it went to no signal

[modest olive]

Yea I believe so,

[warped ledge]

so the cables are routed correctly?

[modest olive]

Yes

[warped ledge]

let's make sure we check each usb 3.0 port and see which one sees it.

[modest olive]

When I unplug it my game goes off the monitor so its gotta be reading right, theres a bar ontop of the card is there supposed to be a light there?

[warped ledge]

there is a light strip in the card it can be white, or red.

[modest olive]

whats it mean when its not light? 😂

[warped ledge]

that it may not be powered on, so use the USB tree to see.

@past basin can you assist with the power thing in that software. I still haven't played with it.

[modest olive]

This website loks weird, do I have to download another software???

[warped ledge]

this is to see your usb ports, power etc...

[past basin]

USB Tree Viewer you mean? Yeah, give me a few minutes to get back to the PC

[modest olive]

I downloaded it and it shows my elgato is pluged into my port 5

[warped ledge]

thanks buddy!

[past basin]

Passthrough will work on the card as long as it is getting power. So it could still be a cable issue or port issue

[modest olive]

It does say this tho Device Manager Problem : 28 (CM_PROB_FAILED_INSTALL) is that a problem? 😬

[warped ledge]

did you install the drivers as well? https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

top one shouldbe fine.

[modest olive]

No that wasnt in the tutorial I watched from elgato, Will do now

[past basin]

You also want to check the summary section to see what the three speeds are, if that doesn't fix it. USB Tree Viewer should show a port speed, a device speed and a conneciton speed

If they're not all at least superspeed you'll hit issues

[modest olive]

There all superspeed

[warped ledge]

thanks buddy!

[modest olive]

Driver installed and now it worked!!! Thanks so much you too 😄

[past basin]

\o/

[modest olive]

Only question, is there a reason for the major green effect on the card? It shows green on the pc but on the device

[warped ledge]

I don't see green.

[modest olive]

does the xbox ui not look green to you?

I might be blind or something idk 😂

Also how do I now connect this to OBS?

[warped ledge]

so you can only use the card in 1 software at a time. if you close out game capture you can set it up in OBS. My video though it show recent cards will still help for those older cards, but this one you don't need to do 2 sources should be fine with just the video source, and you wont have to mute it. via #community-resources

[modest olive]

Could you link me to the message of the one Id need in #community-resources please?

[warped ledge]

sure here you go! #community-resources message

[modest olive]

Ok I setup the source in obs, I believe I just have one last question for now. I have an xbox issued wireless headest / mic, It is a usb plugged up to my xbox, Will that still work through my OBS stream or can I now switch to my boom arm mic and good headset on my pc?

And if I do that will I still be able to hear xbox game audio?

[warped ledge]

are you doing party chat?

[modest olive]

I have a better audio setup for PC but xbox doesnt support it sadly so I want to switch to the pc one but dont want to lose out on the game audio

[modest olive]

Sometimes its party but sometimes gamechat when we play cross platform

[warped ledge]

you might want to get a chatlink/pro so you can use party chat. you'd follow the chatlink setup in the video if you get one. OBS requires a separate mic vs your headset in game.

[modest olive]

How much are those??

Or is it a software

[warped ledge]

https://www.elgato.com/us/en/p/chat-link-pro

[modest olive]

My pc mic is usb and headset is bluetooth, would that still work?

[warped ledge]

well audio on a headset would need to be over HDMI or chatlink via analog. Not seen one with a bluetooth yet.

[modest olive]

Ok, Im not sure if I want to buy that yet, Will my xbox issued headset still work for now?

[warped ledge]

if you want, you could connect your headset to your PC and use your headset as a monitoring device. Still, for you to use your headset while gaming, you'd more than likely will need a chatlink via party chat.

[modest olive]

So If I just keep it connected to my xbox my obs could hear my audio right?

Or I need the chatlink either way

[warped ledge]

for a headset a chatlink is needed, unless you're routing all audio over HDMI.

test it out, see if you get sound.

[modest olive]

Well the headset is connected to my xbox and xbox is routed to the pc from the capture card hdmi 😅

There is an option for it in obs

Yea no not getting any audio on the outputs

[warped ledge]

sweet! can you do a test recording while using your headset, and see if you can get audio on your recording?

[modest olive]

Well

Its getting game audio

but not party audio

[warped ledge]

chatlink is needed then

[modest olive]

Awh damn, wish I had known that

[warped ledge]

that's ok, you could have them use Discord. You can route Discord to your OBS, via audio and that should work until you can get the cable.

[modest olive]

Im currently in a discord call on my xbox, but if I go to it on my pc I wouldnt be able to hear game

Assuming theres no way to hear the discord from xbox to obs?

[warped ledge]

I'd suggest using your headset as a monitoring device in OBS connected directly to your PC< and then route discord audio to OBS via PC. Then you could hear both.

[modest olive]

How do I set a monitoring device??

Does the chatlink require me to plug a jack into my controller aswell?

[past basin]

No, Chat Link will not work with a USB or wireless headset or mic - not one that doesn't also have a 3.5mm jack at least.
For the Xbox you can split the game audio and party chat to go two places at once though, unlike most consonles, so you can at least capture that - but that doesn't work for in game chat or Discord.
To get those two at least, you need to turn off the options "Must speakers when headset attached" and set the party chat output to Headset & Speakers. (shown here https://imgur.com/a/Jmj9YhA)
And yes, Chat Link would go into your controller (Unless you have a base station or DAC for your headset with a 3.5mm output instead)

Long term you want either a wired headset and a Chat Link to split it like Vic was mentioning or if you want to stay wireless you'll need a wireless headset with a 3.5mm output on the base station that can actually output the audio at the same time (eg, Astro A50 or Steelseries Arctis Nova Pro).

[modest olive]

I hated a wired headset, sounds expensive. I wish I would have known all this before I started my capture card adventure I would have just stuck with normal streaming off my xbox 😂

[warped ledge]

thanks, I was thinking of the best way to say this simple. but wired for the win on this.

[modest olive]

Wired jacks are so cheap and one touch of it and your voice is crackling

[past basin]

I've not managed to break an Xbox wired jack yet

[warped ledge]

the chatlink pro has an isolator.

[past basin]

Usually if you're going to break something it's the cable join inside your analog cable

The isolator is good. Long live the isolator

[modest olive]

for me If I touch the jack connected to the controller at all it will crackle my audio and turn off my headset

[past basin]

Then it's either damaged or the cable you're using with it is bad

That's definitely not normal.

(or something is inside it preventing good contact - that's less common though)

[modest olive]

Its been normal with almost any headset ive owned

[warped ledge]

agreed!

[past basin]

It's it's happened with multiple headsets I'd suspect the jack in your controller as being defective

[modest olive]

Different controllers

[past basin]

😐 I've honestly never managed to have one go bad even since my 360. Though I did have a headset develop a bad cable near the jack after a couple years

Are these the modern model 1914 controllers?

[modest olive]

could be a result of cheap headsets, mine are around $90 I refuse to spend $200 on a headset

[warped ledge]

https://tenor.com/view/money-threw-threw-money-baby-kids-gif-5475975

i like expensive toys...

[past basin]

I wouldn't consider a $90 headset a cheap one

[modest olive]

I wouldnt either so idk

[past basin]

But I'm old. Back in my day . . . :p

[warped ledge]

agreed, it's not cheap

[modest olive]

My last wired was $90 and it did that

I just got this controller and console a month ago theres nothing wrong with the ports it was the first headset to be connected with it

[past basin]

If you have issues wire wired then the Astro A50 and Arctis Nova Pro will connect with USB instead and have a wired jack on their base station you can connect to instead. If the jack is the issue, the Steelseries GameDAC Gen 2 will plug in with USB too, and tive you a 3.5mm jack for a headset without using the controller, and another to feed your PC the console audio

[warped ledge]

wondering when corsair makes a headset like this, with wave link...

[modest olive]

So right now, without having to buy anything else is there a way to get my discord or party audio included in the stream?

[past basin]

That'd be interesting - but mu spield about devices that support Wave Link is already long enough when I start adding Corsair Voyager laptops :p

[past basin]

Party audio you can get if you're using Xbox party chat. Discord, join on PC and capture it there.

[warped ledge]

I love that portable little guy. I don't own one, but still cool functions.

[past basin]

In game chat is the headache - you might be able to get it with Xbox remote play if you have the app setup for remote controlling your console - but I can't remember if that keeps you from actually using the Xbox while it's active

[modest olive]

Joining discord on pc, stream would hear it but I wouldnt??

Also when I talk in discord, party, or just in game nothing is picked up on obs

[warped ledge]

I think you're more savy about xbox than I could be. I was a nintendo sony Lady. I have an Xbox Series X, but I never do party chat unless it's a PC game, so Discord. As for Xbox, it collects dust. Few games I play.

most stuff is on PC.

[past basin]

Not hearing the audio you speak into the console is normal, even with a chat link setup. You generally only capture the audio coming OUT of the console, and mix your own voice back in on the PC with your main streaming mic

Though XBox has mic monitoring you can try to mix your voice in, it doesn't usually get loud enough to be useful

[past basin]

All of my consoles are equally neglected these days 😄

[modest olive]

So I have to use 2 mics for my stream to hear me??

[warped ledge]

yeah

[modest olive]

will it pickup my friends in party?

[warped ledge]

https://tenor.com/view/uh-huh-carol-anne-freeling-heather-o'rourke-poltergeist-yes-gif-1158473371938575283

[past basin]

You can try the mic monitoring, but unless you have a dual connection headset, generally yes.
For getting yoru friends audio, if you're using a Chat Link setup you'd get it. If you're using Party Chat and setup the audio settings right ou can get it. For discord and in game chats, generally no (without ChatLink or other hardware).

[modest olive]

I wish chatlink was mentioned before I bought the card

[past basin]

Personally I use a Arctis Nova pro to work around most of this - it has a Line Out on the back that outputs the consoles audio, which can also be set to split out with the headset mic so you don't need a second mic.

[modest olive]

If I knew I had to buy a whole new headset and another tool I never would have bought the card

[past basin]

But that's an expensive workaround

Yeah - it's a common issue with all capture cards. Wireless headsets are a nightmare to try to capture

[warped ledge]

i like this idea!

[past basin]

PS5 and Switch won't even let you split any of the audio so you can't even get basic game audio if you use a headset with one of those

[modest olive]

I dont like the idea of a $280 headset tho

😬

[past basin]

Yes - USB to the console, 3.5mm to the analog jack on my HD60 X.

And another aux jack from my pc to the line in so I can get stream notices and stuff on the same headset

[past basin]

Which is why we usually recommend a wired setup - notably cheaper

[modest olive]

Id still need to buy a wired headset and a chatlink though?

[warped ledge]

does your headset have an audio jack?

[modest olive]

If I need all that I might just return the capture card

[modest olive]

No

has a usb C charging port

[warped ledge]

@past basin what would be ideal for this?

[past basin]

If it's the official Xbox one it only has wireless and USB mode. It does allow both Xbox wireless and Bluetooth to the PC at the same time so they could probably route ALL the audio through the PC to hear it, but the audio quality isn't great in dual mode

[warped ledge]

know the steps to set that up?

[past basin]

Basically just feed all the audio to speakers - I'm not sure how that would affect game chat though tbh

Since most of my Xbox gaming is offline

[modest olive]

If I gotta buy another headset and a audio link device Im just gonna send the card back atp thats too much for some good looking overlays 😭

[past basin]

Give me a minute, I'm booting up my setup to see if we can run remote console acces to capture audio while still playing on the Xbox

[modest olive]

Ok

[warped ledge]

I'm hopping off. Thanks again @past basin I'm binge Streaming Fallout in my Server.

[past basin]

Good luck with it!

[modest olive]

@past basin you know any good wired headsets for under $80? Im not trynna spend a whole lotta money I could return my wireless one since its fairly new and get a wired one but idk fs

[past basin]

Sorry was re-runnning some audio setup

You can use the Xbox remote control app and get audio from both that and the console at the same time, and still play from the console

You'll need to use something like OBS Studio and add an application audio capture for the remote play thing

[past basin]

For gaming headsets I tend to go with Arctis headsets - there's usually a few in that price range. Most well known names like Arctis, Turtle Beach, etc, have something in that price range

But I'd try capturing the remote play audio first to see if you can save a few dollars

(Don't mind that remote play's video is a little crunchy looking at times since you have the capture card to get higher quality video right from that)

[modest olive]

How do I do that?

[past basin]

You'll need the Xbox app for Windows (assuming you're on a Windows PC), then you have to set the xbox up for remote control. Give me a minute to find the docs on that

[modest olive]

dont see any with the price that have a mic

[modest olive]

ohh yea that

[past basin]

Generally if it's listed as headset instead of headphones it should have a mic

[modest olive]

I have done that but that removed the need for the capture card, that also required really fast internet speeds

[past basin]

Something like Arctis Nova 3 would do it

[modest olive]

I need a mic since xbox doesnt support usb mics

[past basin]

You're not looking for cloud play though - you want remote play to your own console

Slightly different beast and doesn't need the faster internet

[modest olive]

Thats still $120 by the time I buy the other thing and thats more than I even paid for the card

[modest olive]

oh yea then idk how to do that

[past basin]

https://support.xbox.com/en-CA/help/games-apps/game-setup-and-play/how-to-set-up-remote-play

That tells you how to set it up on the Xbox side

oh it has the Windows Device settings too

[past basin]

Check prices on Nova 1P and Nova Prime then

Prices are a little off here in Canada so I can only gues at the US costs

[modest olive]

So uh xbox app says this but when I click the update button it says its fully updated 💀

[past basin]

You can try restarting PC - it might have an update stuck with pending changes

Restarting will usually trigger those to finihs

[modest olive]

I just updated earlier, it was doing it before and still doing it now

[past basin]

If restarting doesn't fix it uninstall it and install it again from scratch

[modest olive]

Ok its redownloading now

[modest olive]

@past basin Its saying theres an error on there end when I try to install

what was the other option?

[past basin]

I've never seen the Xbox installer fail like that. Did it give you a specific error?

[modest olive]

Nah I dont believe so

[past basin]

Sadly I'm not sure how to fix that app since it installs from the ms store - you might have to check with Xbox support :/

[modest olive]

yea, there supports ass so Ima live without it

I worked around by using my ffine microphone on my pc, can hear me but not the game people I dont think

Thanks for all the help tho!

[calm escarp]

Hello everyone! i have a problem with my HD60X, i'm on usb a 3.0 and HDMI 2.1, in 4K utilities i have source 1080p120 but in recording it's block to 1080p60!?

[calm escarp]

and i have test with a 4K X and i have the same issue!

[limber mist]

Your 4K X can record in 1080p120, please use OBS, 4K Capture Utility is not made for HFR-Recording’s

[calm escarp]

ok thank you but this is also possible with the HD60 X normally!? OBS can allow me to just configure the elgato? because I use another software to record

[wild skiff]

In this video on the official Elgato channel https://youtu.be/7jhA7VeSItE?si=NUEbm2Fsx3191DnV&t=207 it is explained how to use a headset and capture audio with a capture card.

Chapter 4 (3:27) is for my setup. Does this still work? I would like to know before i buy a 2nd controller and cables. if it still works, how exactly do i set this up? The video doesn't go in detail unfortunately.

[past basin]

Second controller generally works but you have to sign it in as a different user, so it doesn't generally work well for chat. Basically just run an aux cable from the controller to the line in on your card and set the card to analog audio mode

[past basin]

It is unless you have a HDR signal. HDR will drop the capture to 60 fps on HD60 X

[proper ember]

https://www.elgato.com/de/de/p/cam-link-pro is there a way to capture my game with my cam link pro?

[past basin]

Yes, it will work with most capture apps like OBS Studio and 4K Capture Utility

The main hiccup is there's no HDMI out on it, so you'd have to play on the captured video

[proper ember]

im sorry i dont understand it... can u send me a dm and explain it step by step. this would be awesome

[past basin]

I'm on working hours at the moment and won't be available for a call for most of the day

What specifically are you running into trouble with?

[proper ember]

My obs cant find my Video. I try to explain what i die Step by step. First i put the HDMI in my camlink and my Nintendo Switch Dock. Then i installed the capture Software and tried to get a Video on obs. There is nothing

[past basin]

Did you follow this? https://help.elgato.com/hc/en-us/articles/360059425871-Cam-Link-Pro-How-to-Setup-with-OBS-Studio

[proper ember]

hmm i did everything right but i think my cam link is not detected

[past basin]

Try using the standalone driver from here - https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[proper ember]

Nothing Wrong right?

[proper ember]

I installed it but nothing happend

[past basin]

Depends on the motherboard and how many PCIe lanes are actually wired to that slot

Does the device show up in 4K Capture Utility?

[proper ember]

Nope

[past basin]

What motherboard do you have? There might not be enough PCIe lanes available in that slot

[proper ember]

Aorus x570 Master

Omg i fixed it. I just need to Reset to default in the capture utility???😂😂

I Never Touched it

[past basin]

Huh.

Good to know

[proper ember]

Now i have it on obs, how can i see my Game on the Main Screen?

[past basin]

Right click your source in OBS and choose Projector Fullscreen

[rain lance]

Hey sorry for the incredibly late response to this, but I had a look at the videos and unfortunately I couldn't find anything involving my issue at the moment. Thanks for the help though, I'll try other methods and see if there's anything that could be blocking the audio.

[warped ledge]

I’ll be available later. Maybe we can VC and figure it out.

[rain lance]

Unfortunately I don't think I'll actually be available for a VC, but one interesting thing I've found is that for some reason it's gone from not getting audio to picking up a strange static noise. Still not sure

Never mind I actually ended up fixing it. Such a rudimentary issue as well...

[warped ledge]

Was it the cables?

[rain lance]

Nope, it was in fact the type of audio I had it on. In the 4K Capture Utility I had it set to analog rather than HDMI, which had interestingly enough affected all recording softwares using my HD60X

[past basin]

That's correct - Changing the option there changes it on the card. You could even take the card to another computer at that point and it'd stay set (so you can use this option with other apps like OBS Studio that can't change it themselves).

[rain lance]

This is incredibly useful to know for any future issues, I thought the software was only for recording

[past basin]

That's the primary purpose, but it's also used to change a few settings on the card and do firmware updates when needed

macOS users have Capture Device Utility for changing settings, but no first party recording app

On Windows it's both rolled into 4K Capture Utility

[rain lance]

I really do need to be more aware of how I use utility softwares sometimes, they have a lot more control than I actually thought

[dull ridge]

Maybe it’s just me, maybe it’s more an OBS question but I’ll ask anyway:

My HD60x Preview of my gameplay on my PS5 seems to be displaying at 59.97 fps instead of true 60 fps like I do in the pass through. It didn’t seem this way about 2 weeks ago.

For the record, I’m on a M1 MacBook Pro with latest OS and updates for OBS

[past basin]

PS5 does tend to favor broadcast spec of 59.94 when available over PC spec of 60. I'm not sure you can override that without a custom EDID, unless the pass through monitor has an EDID compatibility mode

[dull ridge]

So odd. I feel like the framerate was a solid smooth 60 a few weeks ago. It wasn’t til recently I noticed a slight stutter like how you see between 59.94 and true 60

I hooked up the pass through to the same monitor and switched inputs - smooth 60 all the way. So it isn’t the monitor. Must be the processing thru OBS or the HD60x itself?

[past basin]

What sort of stutter are you seeing? If the card is switching to 59.94 correctly you shouldn't see anything. If the card is in true 60 while the PS5 sends 59.94, you should only see about 1 frame drop every 16 seconds

[warped ledge]

@reef zodiac

hope that helps.

[reef zodiac]

Is this on my streaming pc or gaming pc?

[warped ledge]

streaming

[reef zodiac]

Also I do not have a playback speaker shown on my streaming pc for the hd60x

Just the mic

[warped ledge]

are you on the recording tab?

[reef zodiac]

Yes

I did that though

[warped ledge]

does it have Listen Check marked?

[reef zodiac]

Doesnt affec the obs levels

Yes

[warped ledge]

then audio should be routing over. 🙂

[reef zodiac]

It only seems to go through whenever on my main gaming pc my audio output is set to the hd60x

but I need it to be my headphones

[warped ledge]

ok, that's easy. 🙂

[warped ledge]

one sec

[reef zodiac]

Sure

[warped ledge]

choose your headset here.

[reef zodiac]

I dont have obs running on my gaming pc either, is that neccessary?

[reef zodiac]

My headset isnt connected to my streaming pc with the obs open

I was just changing the audio output on my main gaming pc to the hd60x and then I hear it from the external speakers hooked up to my streaming pc back to me

[warped ledge]

oh... OBS shouldn only be on your streaming pc.

[reef zodiac]

Oh really

[warped ledge]

yeah

[reef zodiac]

Would that be causing the audio problem

[warped ledge]

i don't think so, but maybe.

[reef zodiac]

Because obs open on just my streaming pc displays my gaming pc screen just fine

Its just the audio that doesnt work

But I am able to get my mic working some how by going into the sound control panel and checking the listen button

[warped ledge]

actually, i got anothe work around, revert things back to normal. obe sec

[reef zodiac]

Sure sounds good thanks

Was also just trying to download realtek drivers to do a mixer to play through my headphones and the elgato hd60x playback as well

[warped ledge]

I want you to download 3.70.56, and only open sound capture on your gaming pc. https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[warped ledge]

what do you mean playback, like route audio to both pc's?

[reef zodiac]

Ahhh I see

Yeah I was very confused as I was watching vidoes and they said that the 4k game capture comes with the sound capture software but it never did

This now gives me the option to

[warped ledge]

yeah sound capture needs to be on the gaming pc, and side note, the mic on the gaming will not relay to the streaming, you need a separate mic just for your streaming.

[reef zodiac]

Huh its not popping up in my windows search, could that be interferring with the old game capture hd

Whoops spoke too soon

Found it

[reef zodiac]

Ahh gotcha

Ok just opened the sound control panel and changed the preset to gaming

[warped ledge]

@past basin can go in depth on this, but but long story short, unless you wanna hear yourself.

[reef zodiac]

Really? I think I found a work around

[warped ledge]

this is the ideal solution.

[reef zodiac]

I just went into my sound control panel and went into my microphone properties, clicked listen, but then changed where its "listening to" to the hd60x speakers on my gaming pc

Would this be adequate haha

Works perfectly now btw I think!

Appreciate the help so much

[warped ledge]

it is the one I'm use to doing, but sound capture and choosing pc is probably long run better.

[reef zodiac]

Also keeping my default main speakers to my headphones so I wont hear the mic

[strange brook]

Is there a way to get other edid profiles

[reef zodiac]

hey yall everything is working fine just except in my valorant game for some reason it gives the option for a 3420 x 2160 display and acts like theres 2 monitors when i set them to merge, the main problem is that it wont let me play on that resolution let alone that i wouldnt want to play on that anyways as i have a 1920 x 1080 monitor, but also when i switch to the 1920 x 1080 option its very hard to alt tab as it tries to rescale to 3420 x 2160 for a second as it thinks that is my default resolution for some reason

[warped ledge]

#official-tech-support can help with that

[plucky grove]

how do i stream my other pc using another pc and capture card

cuz i press share screen and choose the capture device and it doesn't load

[plucky grove]

the capture card isn't detecting on obs aswell

i can choose the option to use the capture card

[plucky grove]

nvm got it working, now audio is issue.

[scarlet glen]

I changed my Xbox but depth from 24 to 36 and now it's not capturing my Xbox at all.

[warped ledge]

Scroll above, there is a fix for dual pc setups via audio with sound capture.

[green cobalt]

I have a question

[plucky grove]

do you mean like 1 pc, 2 headsets?

i'm not recording

[warped ledge]

It’s for routing audio

[plucky grove]

can i use wireless headsets

[green cobalt]

I have a HD60X. is it bad to set OBS and game capture on PC end to 1080p60(using a 4K144hz monitor) and set my PS5 to 4K120(using a 4K120hz TV)? I:m doing this when my PC supports VRR and my TV doesn:t support VRR. Since My TV doesn:t support VRR I can:t enable it in my PS5 settings

[plucky grove]

cuz i'm confusing myself, i wanna use discord on "streaming" pc for communication and sharing my screen and i want audio on one headset but for gaming and streaming pc

[warped ledge]

Sound capture can help with it

[plucky grove]

do i download on the streaming pc?

ohh gaming

saw the prev message

[plucky grove]

.

[green cobalt]

I figured out my issue

[warped ledge]

Care to share

[green cobalt]

i just had to remove 120hz on PS5 because I was playing a game that didnt use it anyways

[reef zodiac]

hey yall everything is working fine just except in my valorant game for some reason it gives the option for a 3420 x 2160 display and acts like theres 2 monitors when i set them to merge, the main problem is that it wont let me play on that resolution let alone that i wouldnt want to play on that anyways as i have a 1920 x 1080 monitor, but also when i switch to the 1920 x 1080 option its very hard to alt tab as it tries to rescale to 3420 x 2160 for a second as it thinks that is my default resolution for some reason

[plucky grove]

it should be in display settings of elgato app

send an ss of it, i had the problem today

[reef zodiac]

Sorry which elgato app theres a lot

Did u solve it?

I had problems describing it but to put simply it just thinks my main monitor displays native resolution is higher than it actually is

[plucky grove]

what card u got

[reef zodiac]

HD60x

Goes up to 2160p60 though and my game is bugging out because of it

[plucky grove]

https://edge.elgato.com/egc/windows/spotlight/1.7.11/4KCaptureUtility_1.7.11.5032_x64.msi

[reef zodiac]

Oh yes I have that one

[plucky grove]

open it then settings

[reef zodiac]

Yep

On my streaming pc right?

[plucky grove]

yeah

and ss what it shows on "display" i think it should be

or picture

[reef zodiac]

Im not using discord on my streaming pc so cant ss but it just says the format which is 1080p

How would changing this setting affect the resolutions its offering in my nvidia control panel

I just need those to go away because the game dupping my monitor and the capture card together combines the two resolutions

[sour cave]

Hello. I am having a large problem with my Elgato setup. I have everything plugged in properly the way I need it and I am having this happen. I have provided a wiring diagram of how I have everything setup. If I unplug the HDMI and plug it back in and goes back to normal for about 5 minutes then happens again.

Does anybody have an idea of what could be wrong?

[daring chasm]

my capture card has suddenly stopped outputting audio

can anyone help

ok just needed updating

[pulsar stag]

My capture card is causing the "bad driver installation" error in voicemeeter and I was told that the icon needs to be changed since it's reading as the same icon as cable output. What would the correct icon be?

[warped ledge]

Could be your switcher.

[past basin]

Are you trying to install Voicemeeter on a PC that already has Elgato Sound Capture installed? Make sure Elgato Sound Capture is set to OFF before trying to install Voicemeeter as otherwise the two apps can fight over your default sound settings

Worst case, try uninstalling Game Capture HD (which is what installed Sound Capture) before installing Voicemeeter. Voicemeeter would generally replace Sound Capture in most cases.

[full harness]

Do I need a Chat Link Pro to be able to have my headset audio (with the PS5/Console) and Capture card audio separate? Otherwise my audio just goes all into my PC or Headset one

[past basin]

If you're using a wired headset, Chat Link Pro will help here, yes.
PS5 only sends one audio stream per user, so if you plug in a headset it normally mutes the HDMI. If you force HDMI back on it mutes game audio in the headset. USing Chat Link lets you split the audio outside the control of the PS5 (though it doesn't split the mic, just the PS5 audio).

There's a couple other ways to do it too, but usually requires additional hardware.
If you don't need to pick up chat you can get game audio by signing in a second controller and using a regular aux cable instead (your capture card has to be set to analog audio if it's an eternal -use the blue line in audio jack on your computer if it's an internal).

[rain lance]

Okay so I'm back with another strange issue, for some reason whenever I'm in an Xbox party with one specific person, the game and party audio just immediately disappears.

When I'm recording, I mean

[random plank]

Hi how do you record games on the 4K software without the flashback thing

I’m tryna record games on my software but only pops up oats flashback everytime I record something and want to see the videos

[white plinth]

With one specific person now thats strange maybe theyre haunted

[rain lance]

On my life this fella joins the party and the audio just gets sucked into a blackhole

[white plinth]

Ask him if he has a elgato capture card

[rain lance]

Trust me he doesn't, he doesn't even know what a capture card is

[warped ledge]

How is your audio setup?

[warped ledge]

I have a video showing how to capture using the chatlink pro. Via #community-resources but let me know a bit on this.

[green cobalt]

anyone know how to fix an audio delay. When I go to stream via Twitch i get no audio delay on my Elgato Wave 3 Mic, or on the stream itself. my PS5 game being captured via HD60X/OBS has no video delay, but one of my viewers said on my last stream that the game's audio is delayed by 2 seconds even though the games visuals are not delayed

anyone know of a solution. i use regular OBS with streamelements pluggin

[rain lance]

Unfortunately I don't have a chatlink, however I'd probably have to mention that I never had issues like this before

[warped ledge]

What is your capture card, and setup info.

[rain lance]

My capture card is an HD60X, I bought it 4 months ago. My setup is an Xbox Series X, my computer for recording with OBS, and my microphone which is a Razer seirin V2

If you need to know PC specs, I'll gladly share

[warped ledge]

How are you chatting with your buddy, via gaming?

[rain lance]

Yeah Xbox party

[warped ledge]

through xbox, or on PC?

[warped ledge]

this may help https://help.elgato.com/hc/en-us/articles/360028242791-Xbox-Series-X-S-and-Xbox-One-X-S-Capturing-Party-Chat#:~:text=Xbox Series X%2FS and Xbox One X%2FS allow,to your TV%2FCapture Card.

[gray ember]

Hello. Random issue with my merged displays using a 4k60 mk2 capture card , when I first reboot my pc and launch a game it’s constantly switching back and forth between a black screen on my primary pc monitor but it shows up in OBS/other capture tools as normal video. This persists until I can manually reset my monitor, which makes it go away but then the refresh rate is locked at 144hz… until I disable adaptive sync in the monitor settings which makes it go back to 240hz

[tranquil blade]

WELP. LOL After a bios update, and literally every other option possible we just ruled it out to be a corrupt file at the kernel level, that would require registry edit. So I backed up the drive, fully wiped it and got a fresh install of win10 pro running and now the PC is running better than ever. All ports fully functional again! Just figured Id update ya haha was up til 5am troubleshooting and was down to my last nerve tbh so I just said screw it and wiped it.

[gray ember]

This is required EVERY reboot btw.

So it’s beyond frustrating lol rip

[warped ledge]

I k ow that experience well. I recently had to do the same for something entirely unrelated. Glad it’s sorted though!

[warped ledge]

This is why… max is 144hz https://help.elgato.com/hc/en-us/articles/360033795231-Elgato-Game-Capture-4K60-Pro-MK-2-Supported-Resolutions-and-Frame-Rates

[gray ember]

Yes for passthrough, but it worked perfectly fine on 240hz previously, it said that was the refresh rate for the display. I’m not using passthrough

This issue just arose. I noticed something was off, screen seemed choppier after running a specific game that completely screwed with the settings on my monitor and flashed the screen black several times. Check refresh rate using one of those display websites and it did say 144, so I reset the monitor to default settings and turned off adaptive sync and it’s back to 240

And feels smooth per usual

Found a Reddit post from a few years back that Is describing a similar situation

[past basin]

To confirm this is a dual PC setup, using a cloned HDMI output, correct?

My first recommendation is leave Adaptive Sync off. VRR tech doesn't always play nice with cloned displays

This is more true when games run in full screen and override the windows settings that would apply in borderless windowed

It's also possible the game crashed the driver or reset something - you can try removing the cloned setup and setting it up again. Sometimes I've seen the display that gets cloned get flipped during things like crashes and driver updates. It could cause Windows to decide the 144Hz 4K60 Pro Mk2 support is the primary display and clone that to the other - you can match down a refresh rate, but not up.

[calm escarp]

#capture-cards message ???

[spice mesa]

Hello guys I have one question for you if you can help me out. My PC Specs are: RTX 2080 Super, Ryzen 7 3700x, 16GB Ram and the motherboard is B450 Aorus Elite. I wanted to ask you can my PC handle 4K Elgato Capture Card and can it even fit inside? Thanks in advance for answer

[past basin]

OBS only configures the software for itself. If your other recording app does High Frame Rate you should be able to set that to 120fps too.

[calm escarp]

TY but HD60X can record 1080p120??

[past basin]

As long asyou don't need HDR, yes. It can record 1080p120 in SDR. See https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions

[past basin]

Which 4K Capture card are you looking at? 4K60 Pro Mk2, 4K Pro, or 4K X? (I'm assuming not the 4K60 S+ as that's disconinued).
If the other PCIe slots are not in use, that boards looks to have a x4 PCIe slot that would take either 4K60 Pro Mk2 or 4K Pro

[amber veldt]

Hello, I was wondering if anyone could help with an issue I'm having with 4k X. I’ve connected my PS4 with the capture card via HDMI, and my capture card with my iMac via USB-C. Video is working fine in but no sound is captured.

- in system preferences, 4K X is selected for sound input

• in OBS, both video and audio sources are added, with Monitor and Output selected
• in Elgato Capture Device Utility, if Analog Audio Input is selected, then I get an audio feed under audio mixer in OBS but still no sound, if HDMI Audio Input is selected, then I get NO audio feed under audio mixer in OBS
  
- in Elgato Capture Device Utility, Internal is selected for Input EDID Mode
• no headphone nor chatlink in connected, I simply need it to capture the audio from my PS4 and play it from my iMac’s speakers

The same setup works perfectly fine with my HD60 S+ but, as soon as I swap it with 4K X, I get no audio at all.

TLDR - No audio is captured with 4K X but the same setup works perfectly fine with HD60 S+


Any help would be greatly appreciated.
Thanks!

[spice mesa]

Thanks for your answer! Well yeah there is one PCIe slot available under my GPU I hope it will fit right haha

[past basin]

Did you set your OBS to monitor the audio? By default OBS adds new audio sources with monitor off - only outputs to stream and recordings. Set your 4K X to Monitor & Output for that setting under the advanced audio settings (You'd probably previously done that with your HD60 S+, but the 4K X would need it setup from scratch too).

[amber veldt]

Yea, I’ve tried both Monitor and Output and Monitor Only but still no luck

[past basin]

And you tried this while you were getting the audio showing on the meter while the card was in Analog mode, right?

[amber veldt]

Yea. Just to confirm, given HDMI Out on the card is not connected to anything, I’m supposed to use Analog mode in my case, right?

[past basin]

No. You'd use HDMI any time you don't have an analog cable like a chat link or aux cable fed into the analog jack on the card.

HDMI Out is the HDMI passthrough port for connecting a monitor to watch on passthrough and is entirely optional

[amber veldt]

I see. Tho if I switch to HDMI mode, the audio meter in OBS doesn’t move at all

[past basin]

How is your PS4 connected? HDMI or something like a Chat Link? Is there any kind of headset involved?

[amber veldt]

No headset nor chat link, just HDMI directly to 4K X

[past basin]

Is there any audio at all? Could be a couple issues - I've seen a lot of folks recently get hit by noise cancelling apps that come pre-installed on their setups for example

That said I'd start by checking your Windows audio settings to make sure the card is turned up in the Levels, and not locked for exclusive control by another app

Press Windows Key + R, type mmsys.cpl, press Ok. Go to recording tab, find the card, go to properties for it. Make sure Levels are turned up and on the advanced tab remove the optiont hat lets apps that exclusive control of the device

If there's a section for Windows Audio Enhancements on the advanced tab turn that off too

[amber veldt]

No audio at all. I’m on a Mac but I have 4K X selected as audio input under system preferences

[past basin]

oh mac?

Did you add an additional Audio Input Capture for the card then?

MacOS does the audio a bit different so you have to add the card's audio directly

[amber veldt]

The thing is, the same setup (including the same HDMI and usb-c cables) works perfectly fine with HD60 S+, but as soon as I swap it with 4K X, I get no sound at all

[past basin]

Go to your scene, and unhide all the audio options on the audio panel. The HD60 S+ should exist there twice

[amber veldt]

In OBS? Yes, I’ve added both video and audio and selected 4K x as sources

[past basin]

https://help.elgato.com/hc/en-us/articles/360036388751-Capture-Device-not-working-with-macOS-Adjusting-Privacy-Settings Make sure your OS isn't blocking the audio as a mic

[amber veldt]

Unhided all

[amber veldt]

Just double checked, I'm on Sonoma 14.4.1 and OBS has access to both my camera and microphone

[past basin]

Does it work if you try it with another app like Quicktime?

[amber veldt]

Video works fine, but still no audio

[past basin]

I'd go to the Sound settings for the mac then, and under input make sure the input volume for the 4K X is turned up

Beyond that might want to reach out to #official-tech-support - sadly mac audio isn't my strong suit

[amber veldt]

What if there's no input volume? There's input volume from other input sources but not 4K X

[past basin]

Might be normal - I don't regularly use macs sadly. One of the other volunteers who does might have some input on it later though

[amber veldt]

I see. Anyway, thank you @past basin 🙏

[fallen latch]

My tv screen is pink when I use the capture card

Is there anyway I can fix this?

[past basin]

Try setting your card's EDID to Display. How you do this depends on the card and what operating system you're using

[fallen latch]

What do you mean

Like what I using to record

?

[past basin]

What capture card are you using, and what Operating System does your computer have? (win 10, win 11, macOS, etc)

[fallen latch]

HD60x

Win11

[past basin]

In that case open 4K Capture Utilty, go to settings, and the Device tab. Set your Input EDID Mode to Display, and see if that improved the situation

[fallen latch]

Do I have to download the elgato software?

[past basin]

To change that setting, yes

[fallen latch]

Or is that on OBS

[fallen latch]

Okay thank you

[past basin]

This particular one isn't available through OBS

It will stay set on the card once set though

So it can be used with OBS once you change it

[fallen latch]

Okay I’ll get to you soon

[fallen latch]

Yh it worked I appreciate it

[past basin]

Glad you got it sorted!

[fallen latch]

Do I have to keep the software or can I delete it

[past basin]

You can uninstall it

[fallen latch]

Cool

[queen silo]

Howdy all, I've been combing around for answers to this question and haven't really found one, I'm trying to use the preview window from Game Capture HD to stream my switch via a HD60 S capture card to stream to discord, but I don't want the audio from the preview to play for myself. I can't mess with windows app audio mixer setting as that also changes it for the the stream audio, is there any other way that may work?

[bronze oracle]

Im having trouble with my Elgato HD60 S capture card i bought it a year ago havent used it in 3 months im Getting the message thats in that image when i launch Game Capture HD how can i fix this all of my USB ports are 3.1

[past basin]

Double check that you're using a 5Gbps or faster USB cable as well - if you've had to replace the original cable, a common issue that most USB-A to USB-C cables you'll find in stores these days are charging cables - they're capable of high wattage but not high speed.
Als make sure there are no hubs or adapters in place that could be slowing things down.

[past basin]

Try using an app like OBS Studio instead, where you can turn off audio monitoring

[lost crane]

hi everyone i just installed my new internal capture card and when i open the 4k capture utility it displays "No capture devices found"

does anyone know how i can fix this

[warped ledge]

Did you download the drivers for it?

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[lost crane]

it worked thanks! i just tested recording something on my playstation and the recording is in 1080p when the monitor that is receiving the output is 2160p, how can i fix this?

[warped ledge]

What PlayStation is it?

[lost crane]

ps5

for some reason it captures in 1080p60 when my recording settings are 2160p60

[bronze oracle]

I still got the USB cable that came with it

[warped ledge]

Check your ps5 video settings

[lost crane]

i put the resolution on 2160p and the 4k capture utility says source is 2160p120 im not sure why i cant capture in 2160p

[bronze oracle]

In obs I'm getting the audio from my ps5 and it's video coming on the monitor just not getting video in obs

[warped ledge]

I can help during my lunch via vc

So I’ll reach out then

[lost crane]

thank you

[past basin]

If you're not getting USB 3.0 speeds that would be correct - it needs 3.0 speeds to get video.
Try using USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html). Check the card, and look for the summary section. There will be a device max speed, a port max speed and a cable max speed. All three of those need to read SuperSpeed or SuperSpeed plus to work correctly. Knowing what they actually say for each will help narrow down the problem

[past basin]

Fact the port indicates it has a companion port capable of superspeed is good - that actually means it's a super speed port running in 2.0 mode for compatibility. The fact the connection is High Speed is bad though.

If there are any adapters like USB-A to USB-C, any extensions, or any hubs, remove them. Check the ports and cables for signs of damage or debris. if they need to be cleaned out use a non conductive flat material, ideally while things are powered off. The cable could have degraded over time as well - they're only rated for so many bends, or the port plugs could have gotten dirty or something. If possible replace the cable with a different USB 3.0/3.1 cable or faster - it needs to be rated for at least 5Gbps of speed.

[bronze oracle]

i have a microcenter around the corner u got a replacement cable i can buy

[past basin]

Any USB-A to USB-C cable that's at least 5 Gbps. They'll be labeled for USB 3.0, 3.1 or 3.2 generally.

And the speed should be in the fine print somewhere

Just avoid any that mention USB 2.0 or 480 Mbps

[queen silo]

that prevents the discord stream from hearing it

[bronze oracle]

would this work ?

[past basin]

That looks like it should work, yes

[past basin]

If you also need it to play for discord, then set the OBS Monitoring to on, and chance your OBS Monitoring device in settings under audio, advaned to something you don't listen to - so it'll play the audio somewhere you don't hear, but it still plays audio for Discord to hook

[queen silo]

ah

[past basin]

You could do the same thing with Game Capture HD really, but there you need to change it's output device using the Windows Sound mixer - bit easier to forget you've done that

[warped ledge]

Items gonna have to wait until til after 7pm cst. I didn’t have time to help today.

[bronze oracle]

just updating this incase anyone else have this problem it was my orignal cable that was the problem so i found my ps5 charging cable and hooked it up and boom my ps5 video showed up on OBS so if any have HD60 s needs to be hooked to a usb 3.0 get a ps5 charging cable as a replacement I really appreciate your time and Help

[hybrid raven]

Can i stream with audio with 2 pcs via a capture card with a mic and headphones plugged in an audio interface connected to my game pc?

[paper idol]

so this is probably a random question, but I'm getting an HD60 X from Amazon delivered tomorrrow and without opening the box, is there a way to know if I'll have the USB and HDMI cables with the Elgato branding on them? Would greatly help with organizing them

[past basin]

If it's like mine I believe it'll look like this. Newer boxes might have the updated cables

[paper idol]

from what I've seen online, if it has the Nvidia G-Sync logo on the packaging it's more likely to have the newer cables? But I'm not sure if that guarantees it

[past basin]

Depends on the interface you're trying to use. You may also need some audio software on your gaming PC to split the audio to go to two places at once depending on the hardware you plan to use and how it's connected.

[past basin]

I couldn't say for certain - I've had mine since before the G-Sync logo was added to the box. There's been a whole revision to the card since then. Same basic card, but has a different internal label and firmware. So if they were going to start using the new cables on HD60 X it'd be in that box.

I know 4K X has a Elgato logo on one cable end, and a speed rating on the othe

[paper idol]

Ooh interesting, is there a way to know if I have the newer revision like with the serial number on the box?

[past basin]

If you check settings in 4K Capture Utility, it'll show up as Elgato HD60 X. Mine is the older revision and shows up as Game Capture HD60 X

They should be functionally identical though

[paper idol]

I'll be sure to look for that, and it should be okay for me to update the firmware on both of them?

[past basin]

Yes, if there's any available. Though they don't generally recommend updating the firmware unless you have issues - like most things if the firmware update gets interrupted or something the card could brick.

[paper idol]

Ahh okay, I'll make sure nothing interrupts it then, fingers crossed I get the newer revision and cables!

[queen silo]

The previous thing worked actually, thankyou!

[past basin]

Glad you've got it sorted!

[tranquil blade]

Hey yall, quick question. The specs page of the 4K X Says it can record in 4K144, but the 4K capture utility only goes up to 4k60. Is there a way to set it higher?

or am i misunderstanding how it works

for clarity the source from my PC is 4K144

[past basin]

You'd want to use a different app like OBS Studio if you need to record in high frame rates like that

Sadly 4K Capture Utility doesn't support high frame rate capture

[tranquil blade]

okay thats what i figured. Im currently testing an hdmi splitter device that supports those high refresh rates but when i have both the 4kX AND my 4k120 display connected, they drop to lowest sum and do 4k60. but when either is individually connected they can get their correct framerate

im concerned that because the 4k capture software isnt telling the card to "go to 120fps" so to speak in recording terms, that the splitter thinks its still running at 60 and has to drop it down. I added it to obs and manuall set it to 120 fps but that didnt solve it either so im gonna call the company tm to try and straighten it out

[past basin]

Ah, yeah. We don't normally recommend splitters because it can play havoic with devices trying to set compatible modes. Ideally run the connection through the passthough (using the HDMI out on the card), so you don't hit that. Passthrough signal should max out to whatever the console or PC is outputting, while the card can capture it at lower settings as needed

eg, you can still pass through 4K120, while capturing at a lower refresh rate. For a list of modes see: https://e.lga.to/4K_X_Resolutions.

[tranquil blade]

So, the reason I want to use the splitter is to be able to use my gaming pc without having to power the capture card and not use passthrough. If I use passthrough then I have to keep the streaming pc on simultaneously and would like to have a workaround for that.

[warped ledge]

Which capture card was it?

[tranquil blade]

would using a custom EDID allow the card to "operate" at a higher recording rate?

okay custom EDIDs are WAY above my paygrade LMAO

[past basin]

I use a powered USB 3.0 hub to work around this with my HD60 X, since it gets power from the AC adapter for the hub then, instead of the PC. You'd need a powered USB 3.2 Gen 2 (10Gbps) hub to do the same with 4K X without interfering with the max capability of the card though.
Ideally we suggest avoiding hubs when you can, but sometimes it's worth checking if they'll fix your issue.

[tranquil blade]

interesting. Its definitely worth a look. I appreciate it

[past basin]

Yeah, we normally try to avoid them where possible just to avoid compatibility issues that some can cause, but they have their place. If you hit any issues after though, first thing to test will always be remove the hub and see if the issue goes away

[tranquil blade]

Yeah its def something I will consider. just another device in the set up tho 😩 haha

[past basin]

Custom EDIDs wouldn't be something I'd try here. You're already going y have issues with the source device getting two EDIDs when it expects one from most splitters

Some other splitters will only send one EDID and who knows what one it will pick. And some it's either selectable, or you can actually set one on the splitter. Either way usually a higher headache of your dealing with multiple devices

[tranquil blade]

Yeah im mentally spent and need to recharge to tackle this tomorrow. The quoted splitter does output 144hz at 4k, but when the edid of it is set to duplicate and then i connect to thr card it force locks both the 4kx and my screen at 4k60. Im wondering if completing the passthrough signal on the 4kx would fix that. It would defeat the purpose of said splitter but i just want to better understand signal flow as well

[hybrid raven]

Oh okay, I am using a Focusrite Scarlet solo with a usb-c connection

[lost crane]

4k pro

[whole otter]

hey all just a quick one, is this going to be quick enough for the 4K60S+:

[warped ledge]

Today should be ok for a vc during my lunch. Right now isn’t ideal for me, but go ahead and DM me so I don’t forget.

[past basin]

Are you using the Solo just for the headphones, just for mic, or for both? Either way you'd want an app like Wave Link (since you have a mic and audio interface by the sounds of it, Stream Deck+ added to the gaming PC would work. Or Voicemeeter, a third party donationware app, to easily send audio including mic to both the gaming PC and Streaming PC at the same time.
You can also jury rig some stuff but setting your audio devices to "Listen to" in Windows Sound settings and telling them to list on the HDMI to send the audio over HDMI to the streaming PC, though that can be a bit harder to keep track of if you need to adjust things.

[past basin]

It looks like it should - 4K60 S+ will need a 30 MB/s write speed and that one lists 130. That is a microSD card though so make sure it comes with an adapter to full size SD, or that you have one around.
There's a help articule on SD cards for that device here: https://help.elgato.com/hc/en-us/articles/360038696331-Elgato-Game-Capture-4K60-S-All-About-SD-Card-Use

[hybrid raven]

Oh okay, thanks alot

[paper idol]

Would it be possible for me to get in contact with Elgato manufacturing?

[past basin]

Generally no - if manufacturing needs to be invovled in something you'd generally go through #official-tech-support , and they would raise any potential issues to engineering

[paper idol]

Ahh okay, I'll give them a phone call or send an email, thanks!

[whole otter]

cheers!

[limber mist]

@paper idol hi sry we're veeeeeeeeeeeery! busy right now, it's hard to keep up - feel free to DM me

[paper idol]

I was thankfully able to get the issue resolved but I appreciate the offer! ❤️

[tawny gyro]

does anyone else get an issue where the fps just drops on the output for no reason and stays like that issue on the 4k X?

im playing on my nintendo switch

and at 1080p 60

[dull ridge]

My HD60x now previews at 59.94 instead of 60 in OBS I’ve noticed. Passthrough is still 60

[fickle dragon]

Is the source a console?

[dull ridge]

Yeah

PS5

Haven’t tested the Switch yet

[fickle dragon]

Consoles will say "60hz" or "120hz". But in reality it's 59.94hz and 119.88hz. It's due to some old standards with TV called 'NTSC'. If you have a video camera, it will film in 29.97fps actually if you look at the files. It's just how they decide to do things.

PC or a mac can output specifically 60.00Hz as they have more control over their signal. Some things like TVs will just round up to 60 since people expect that.

So while it looks weird, it's entirely expected.

[dull ridge]

Ok. Could’ve sworn the preview was a full 60 a few weeks ago

[fickle dragon]

Are you referring to the OBS preview itself? You can change the canvas fps in Settings > Video

It lets you do fractional FPS like 59.94

Personally, I leave mine at 60, even if my capture card is 59.94. Since this means you'll get a duplicated frame every like 20 seconds if I recall which for streaming might as well be invisible.

[tawny gyro]

after a minamize on the newest version of the elgato software its like the preview fps is like 15 fps (doesnt always happen)

4k X

[fickle geode]

Hello im pulling my hair out with my issue im having with my Elgato HD60 Capture card. ive dowloaded a driver and software to my streaming pc and have my input port Hdmi cord connected to my gaming pc. The Elgato software does not find my device and either does OBS Studios when i go to set it up as Video capture device, just my camera and Elgato stream Link. Im lost on this one and cant seem to find anything on it thats solved it yet. Can I use the Elgato hd60 For dual pc setup or does it have to be the hd S and up?

[fluid mauve]

OK, so I'm not just having issues with the latest update, I've got a whole subscription right now. I just got off the phone with an Elgato rep, even he couldn't understand what was going on. This latest update stopped reading my 4K60 Pro card completely, even to the point that Windows isn't seeing it. However after I got off the phone with the rep, and got the email. I turned on the program to get a proper reading for it for their Ultility reporter, and it's now fully working. I guess one just has to give it time. Strange.

[fluid mauve]

You might want to call the Reps to see what's going on. That's what I had to do, and now everything is working perfectly now.

[dull ridge]

@fickle dragon I’ll check the settings and let you know

[tawny gyro]

is there a way to do audio only preview

that way if you have a low speed connection you can combine the computer audio with game audio

[grim kelp]

astro a50 x/hd60 x/obs

anyone experimenting

[grim kelp]

Audio registers to PC and the elgato 4k capture program but wont register to OBS. Anyone any ideas?

[tawny gyro]

Set your audio for hdmi audio

[grim kelp]

Have. Making progress now though. All coz some filters playing interference

[south fox]

i cannot for my life figure out how to get lagless PS4 audio and still capture the audio in OBS

i either get lagless audio in earbuds and no capture in OBS or capture in OBS but latency

PS4 CUH-1001 and Slim, Focusrite 18i8, Elgato HD60x

the best ive been able to get is a USB -> 3.5mm adapter on the PS4 and then 3.5mm to 2x1/4 breakout cable into my 18i8s 3+4 analog but theres lots of static and i cant tell if its because the cable is crap and unshielded or if its because this isnt intended audio conversion

i have a 3.5mm -> 2xXLR cable coming in that i tried to make sure was shielded but idk, im honestly running out of options

[dull ridge]

Settings are set to 60. I guess it's just how the preview window is.

[south fox]

if i plug my phone into the breakout cable, i have no floor noise, and if i plug my earbuds into the USB to 3.5mm converter i have no floor noise, but the moment i connect the breakout cable to the USB converter i get ground noise. and if im using just my earbuds with the USB converter, the PS4 doesnt send audio to the Elgato via HDMI

[south fox]

when i go straight Elgato audio capture i have 200ms+ of delay, no solution ive found works

[past basin]

200ms of audio delay is abnormal. Are you using OBS? There are issues with OBS at times if you pull the audio feed through the video feed because it winds up unable to adjust things like sample rate and sometimes gets massive delay. If that's what you're seeing, mute the main capture card source, and add the card's audio interface directly as an Audio Input Capture. HD60 X's audio delay should be matched to the HDMI decoding delay for the video.

If you're getting ground noise the other way you're setting up though, try adding a ground loop isolator to the setup

[south fox]

tried via OBS, Listen To This Device, many more

[past basin]

You'r getting 200ms of audio delay on Listen to this device? Can you check if that card is showing up in Windows Sound Settings with an option for Windows Audio Enhancements? The way I usually check is press windows key + R, type mmsys.cpl and OK. Find the card on the recording tab, check properties and see if Audio Enchancements is listed on the advanced tab. Audio enhancements is the only thing I can think of that would be adding latency on a direct pull from the card

It should only get around 30ms, paired to the HDMI decoding delay

[south fox]

when its Listen To This Device its more like, yeah, 25-50ms, but still noticeable

[past basin]

Ah, that's likely the delay to match the video decode then. If you're trying to bypass that you're going to want to use the audio interface or PC Line in.

[south fox]

and in a game like Bloodborne that makes a difference because theres no way to remap the Jump button, its the same as the Roll button

[past basin]

Are you playing on the captured video feed or a monitor on passthrough?

[south fox]

im using a video monitor to observe the game but it has no audio output

[past basin]

Ah, I understand. I think the Focusrite might still add a dozen or so ms delay over USB as well, though much shorter than what you're getting with the card - you'd probably want to add a ground loop isolator to the mix for that though since everything there is on the same AC circuit

That said, do you have a Chat Link cable? Those are basically a passive splitter cable so you can plug your IEMs into it, plug the cable into the controller then plug the split TRS plug into your capture setup. So you'd be able to hear on the IEMs with no latency, and still capture the audio

[south fox]

yeah the Focusrite is like, 5-10ms

[south fox]

no i dont

[past basin]

It's probably the easiest solution, especially if you get the Pro one that has the ground loop isolator built in. There are alternatives though, especially if you don't need to use voice chat with the PS5

Basically a headphone splitter, an aux cord, and a ground loop isolator will work if you don't need the mic

[south fox]

i dont need voice chat whatsoever

[past basin]

Ground loop isotlator is only important if you'll have the controller plugged in and charging while in use though. If the controller is connected to power while also connected to your audio feed, it'll make a ground loop

[south fox]

actually im not using my gamepad

im using a Guitar Hero controller and REPL4Y

[past basin]

Oh I missed the but up there with the USB soundcard / adapter

Just plug a Chat Link adapter, or a makeshift one with teh headset splitter into that 3.5mm jack

will loo up those devices to see how they connect back in a min

[south fox]

actually plugged straight into the gamepad seems to get rid of a LOT of ground noise

gamepad -> interface

[past basin]

Yeah, gamepads will only produce ground loop effects if they're connected to power at the same time, normally

[south fox]

actually its even connected via power and still has less noise

[past basin]

Huh. Are the devices plugged into different AC outlets? Admittedly your 18i8 might have differnt grounding than the 4i4 and 2i2 I usually deal with

[south fox]

its plugged straight into the PS4

theres a bit of coil whine now, but its quieter than the static

if i unplug my DS4 from my PS4, will that add latency via the Bluetooth connection?

[past basin]

I need to double check that, but I think parts of that controller run on wireless even while it's plugged in

I might be thinking PS3

[south fox]

actually yeah i notice a tiny bit of latency

not sure if its placebo or not though

i might just send it and see

[south fox]

a confirmation of this would be nice though

[past basin]

I found a spreadsheet from someone who tested it all - looks like it does run on wired, at less than 5ms and on bluetooth at 5-10 or 20+ depending on the type of connection. That testing is against a PC though, but does imply the wired connection will have the lower latency

[south fox]

50-10? or 5-10?

[past basin]

typo, yesh. 5-10

[south fox]

and what does "20+ depending on the type of connection" mean?

[past basin]

They tested against bluetooth and against the official sony adapter for PC

Oddly the sony one had higher latency so they listed it as 20+ms

[south fox]

fuggggggggggggggg

[past basin]

I should just link you the sheet - https://docs.google.com/spreadsheets/d/1KlRObr3Be4zLch7Zyqg6qCJzGuhyGmXaOIUrpfncXIM/

But yeah, normally for this kind of audio passthrough, I'd use a Chat Link Pro (the pro one is nice as it has better cable sheathing and a ground loop isolator), some splitters, or a HDMI Audio extractor to feed your earbuds. Since you mentioned a USB to 3.5mm adapter for the console, any of those would work to get around having to run the IEMs through the PC and add latency

[south fox]

so something really annoying--i get this is more Sony support, but: when i plug the gamepad into the PS4, i get ground noise, even when the PS4 is unplugged

[past basin]

Huh, I knew the controllers get noisy when plugged in - but while the console is not plugged in is new. Even if the HDMI is disconnected? Because that could still ground the chassis over your connection through the capture card

[south fox]

oh, it was because of the HDMI, yeah

the moment i unplugged the HDMI it lost ground noise

[past basin]

Yeah, ground loops basically feel like voodoo sometimes

[south fox]

whats the difference between 273 and 274 on that list?

oh wait, i just realized

this is an input latency chart, does that convert the same to audio?

[south fox]

oh i see nvm

[past basin]

I'm only assuming the audio will correlate to the input latency. I haven't found a resource testing the audio only specifically yet

[south fox]

gotcha

30ms isnt aaaaawwwwwffffffuuuuuuuuuulllllllllllll

even 50ms

way better than 250 lmfao

seems to be 5-15ms actually

[past basin]

That doesn't sound too bad at least

I get more than that just off my 2i2

. . . though wait that's rount trip

I guess audio doesn't need to go round trip

[south fox]

yeah and i think half of the latency is the interface LMFAO

[past basin]

That tracks

[south fox]

im really mad because i forgot what but something convinced me the PS4 slim doesnt have gamepad audio-out capability lmfao

i love misinformation!!!!!!!!!!!!!!!!!

[past basin]

lol

I think the only thing the slim lost was the optical out

[south fox]

uuuuuuuuuggggggggggghhhhhhhhhhhhhhhhhhhhhhh

i remember now

if i use Remote Play (which i need to use my Guitar Hero controller) it disables the ability for Audio Out via gamepad

and this even applies to the CUH-1001

when using Remote Play i can only get Audio Out via USB -> 3.5mm

i bought a Chat Link Pro because its apparently cheaper than a ground loop isolator

[fickle geode]

Also I tried using Nintendo switch and I end up with the same exact results that obs doesn’t find it as a device except for Elgato screen link. Do I have a bad card?

[spare musk]

hi... need help

is this the right place to ask for camlink?

[past basin]

camlink would be #camera-prompter

[past basin]

If you check in Windows Device Manager, does the card show up at all there? typically it'll show under cameras

[fickle geode]

Game capture is in like sound and controller I think

[past basin]

It should wind up in both. If it's not uninstall the sound and controller version, disconnect the card, reinstall the driver, reboot the PC and reconnect the card.

I've seen issues where the driver won't activate correctly because it winds up seeing the audio interface already instlled

[fickle geode]

Alright I’ll do that when I get home!! Thank you!! Maybe I’m downloading the wrong software for it too but I’ve triple checked and I think I e got the right one. Would the hd60 and hd60 S use the same software?

[past basin]

HD60 uses Game Capture HD. HD60S can use either that or 4K Capture Utility. Both cards also have standalone drivers you can get here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[tawny gyro]

i wish there was a way to have it so you could allocate bandwidth to devices on my usb type connection that way i can make sure my capture card has enough on my dock

[fickle geode]

aight so i did that and downloaded the hardware drivers and in device manager i double click on Game capture HD and it says the drivers for this device are not installed. (code 28 ) there are no compatible drivers for this device.

[tawny gyro]

My software isn't showing my 6800M?

Its activated in device manager?

[past basin]

That's going to show up as AMD Graphics generally since it's an AMS GPU.

[tawny gyro]

i have intagrated graphics that appear as that in every other software

[past basin]

That said 4K Capture Utility only has limited support for AMD as well.

That's why the system requirements for the app list NVidia. You might want to use an app like OBS Studio instead to get more control over the AMD based encoding

That Radeon graphics is most likely the integrated ones, unless you have both integrated and discrete AMD graphics on the same laptop

[tawny gyro]

i cant pipe the audio in obs unless you know how so i cant lessen to it

i have my speakers on my computer so i can have vc intagrated

[past basin]

Yeah, if you didn't already do the uninstall, disconnect, reboot and reinstall to try to trigger that to redetect.

[past basin]

Turn on Audio Monitoring in OBS in the advanced audio. It adds new sources without audio monitor on and only sends them to stream or recording. Set the capture card to monitor and output in the advanced settings and you'll hear it on the computer too

[fickle geode]

Yeah I uninstalled it and rebooted and reinstalled and after installing I reconnected the card

[past basin]

Will it let you try to run the "update driver" wizard? Or is that locked out too?

[past basin]

That said, unless you have two AMD GPUs in that laptop, the one you're seeing there is the integrated one.

[tawny gyro]

this setting?

[past basin]

Not that one. Press the gear icon on your audio mixer panel

The one you're looking at there is way device your monitored audio plays on (if you change that restart OBS btw)

[tawny gyro]

ah found it thanks

[fickle geode]

In device manager I click update driver and it says windows could not find drivers for your device. Also when I plug the card back in it blinks white twice and once red inwards

[past basin]

White twice is normal boot up lights

Red is usually signal problem, though can sometimes be a USB connection issue

[fickle geode]

Does it have to be plugged into 2.0 usb? Or can it be connected to 3.0?

[past basin]

HD60 should work fine in both, though sometimes some 3.0 ports have compatibility issues is 2.0 mode. So if you actually have 2.0 ports you can try it there. Even trying a different 3.0 port might help trigger it to install the drivers

Have to step away a bit, will be back in a while

[fickle geode]

It blinks a red no matter where I plug it in and I believe all my ports are 3.0

[fickle geode]

But with it plugged in it says drivers for this device not installed and that there are no compatible drivers for this device.

[past basin]

What app were you installing for it earlier?

[fickle geode]

I tried both of these but I’m wanting to use obs.

[fickle geode]

And I only downloaded those for gigs cause nothing else was working

[past basin]

Video Capture is meant for the analog video capture device. 4K Capture won't work for older discontinued cards like HD60. Try Game Capture HD - https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

That's the app that was used with HD60

[fickle geode]

Ok so I uninstalled everything and unhooked card from pc. Installed and download what you sent above here and when I open Game capture HD it says it don’t detect a device but when I close it and go into obs to set it up it does now finally give me the Elgato Game capture HD but it shows a black screen. Also when I plugged the card back in it only blinked white twice which is good so now I just don’t have video yet

[slender lily]

does 4k60pro mk2 work with 1440 144hz passthrough? I only success with 1440 120hz

[fickle geode]

So I have the right software now but still not detecting my device to show video.

[marble widget]

I thought the new 4K PRO was able to do 1440p 165hz passthrough ?

It can do 4K240hz but not 1440p 165hz ? confused abt this

[marble widget]

nvm, running DP stright to monitor then using a single 2.1 to the 4KPRO Input, working good.

[amber mesa]

I'm currently running into a bunch of audio issues with my 4K X. Right now everything sounds like it's underwater and there's an occasional popping noise. Can anyone help?

[past basin]

Usually that happens because something on the PC is applying an effect to it (eg noice cancellation meant for vocals usually). First thing to do is turn off Windows Audio Enhancements if they're on. They tend to show up if you go to Windows Settings, System, Sound and choose your 4K X - they'd look something like this - set both Enhancements and Spatial Sound to off, if the options are there (not all effects use Enhancments so they might not be there, but it's the most common starting point) https://imgur.com/a/evkPsMP

[past basin]

Does it now show as a camera in the Windows Device Manager?

[past basin]

Glad you got it sorted out.

[amber mesa]

it does not appear to have those settings 😦

[past basin]

In theory yes, that should fit within it's capabilities, but there can be settings that cause issues - eg, if the monitor starts using DSC above 120, or if you've got an EDID set on the card that doesn't go above 120. Sometimes the monitor and card may not have a compatible timing with 144Hz and you'll actually have to set an EDID as well.

[past basin]

In that case, check in Windows Sound Settings which is another place they can show up - press Windows Key + R, type mmsys.cpl, and press ok. Go to the recording tab, find your 4K X and go to properties. Check if there's any enhancment options on the advanced tab

Aside from that is this by any chance a prebuilt desktop or a laptop? I know my MSI laptop I had to turn off not one but two audio apps that were trying to apply effects that shipped with the laptop

[amber mesa]

i don't see any on here. I did, however, find a video that said to check on "listen to this device" which got rid of the underwater effect but not the popping

[amber mesa]

it's pre built

[past basin]

What's the brand? Different OEMs use different apps for audio effects, so if that brand uses one we can probably find it. Also what app are you recording with to get the pops? If it's OBS sometimes that happens because it can't adjust the sample rate for a Video device and you can mute the capture card and add it again as an Audio Input Capture to work around it

[amber mesa]

err sorry it's not pre built. Custom built

it happens for both OBS and the 4k Capture

[past basin]

hm. Is it a B450 motherboard in it by any chance?

[amber mesa]

it's a B650

[past basin]

How frequent is the popping? Nearly constant or every few seconds? I've also heard tell of people resolving some sisues with 4K X audio crackle by turning down the Levels in the Windows Sound Settings

[amber mesa]

it's every few seconds. now it's back to the underwater effect because when i ticked the box the sound would play even when I shut off the programs

[past basin]

Yeah - that's what Listen To does - you can turn it on and not hear it by setting it to Listen To on another device you don't have anything connected to

[amber mesa]

either way it's also REALLY LOUD. and adjusting the volume did nothing

[past basin]

Did you adjust the volume or the levels? While they're linked, they're not the same thing

[amber mesa]

the volume

[past basin]

This is the one I was talking about -

Any other audio software you know of running on the machine? Nahimic, Sonar, etc?

[amber mesa]

i think that did it actually

i don't see how any other audio software could be running. my friend and I built this last saturday

I'm still hearing an occasional popping noise though :/

[past basin]

Popping usually crops up when there's an issue with sample rates. Sometimes with bit depth, or if there's a USB issue.

If you go to the advanced tab for the audio is it running at 48,000 Hz?

I also know mine sometimes gets audio artifacts if I run it through one of my hubs

instead of connecting it direct to the PC

[amber mesa]

yes

it's also connected directly to the PC via USB C

[past basin]

Anything change if you try it in a different USB port? Even a 5Gbps one for testing works if you have a cable to match

[amber mesa]

i had one other port but i wouldn't even get a signal

[past basin]

Huh, that's usual - all you should really have to do if you switch ports is restart 4K Capture Utility, or add the card again in OBS

And adding it as an audio input capture in OBS didn't have any effect?

Did the OBS logs show any sound related errors?

(available in the help menu)

It's also worth checking to see if the distortion is present in recordings too, or just the live view

[amber mesa]

right now it's passing through both audio input and desktop audio

whereas with my other capture card (4k60 MK 2) it was an audio input that would then be sent through to the desktop audio. so if i muted the audio input it wouldn't play on the desktop audio, if that makes sense

[past basin]

If you're using the Listen To option that tracks. Otherwise it should be working the same as the other capture cards (with the exception of also having an analog input if you were using a Chat Link or something, as 4K60 Pro you'd need to connect a Chat Link to a sound card instead).

It shouldn't be getting your desktop audio at all though

Unless you've connected the desktop via HDMI?

Is this a dual PC setup or console?

[amber mesa]

i turned that off. and it's a console

[past basin]

I think I misread that bit about the desktop audio

If you're trying to be able to listen to the audio on the desktop while using OBS, make sure you set the card to "Monitor and Output" in the advanced audio options

by default OBS adds new sources with audio monitoring off in case you already hear it - so it only goes to stream and recording on "Monitor Off" mode

[amber mesa]

it should also be worth noting that i use the PS5 wireless headset and had it set so that all the audio would go through my desktop, then when i turn on my headset it all goes through there. i had the audio monitoring in advanced audio properties all set before but now no matter what I change it to the same thing happens

lol as i say that

so right now it's playing twice. once in the capture audio and once in desktop audio

unless i mute the capture audio then it only plays once

[past basin]

I'd double check that turning off "Listen to" actually took, as that would route it through Desktop audio. As would having another app that uses the card's audio open at the same time - even though only one app can pull video from the card at a time, multiple can pull the audio

[amber mesa]

figured it out. in video capture device i had it set to output desktop audio wave out

[past basin]

Ah, fair. I tend to forget that's an option

[amber mesa]

switched it to capture audio only and it's back to normal

but that crackling / popping sound is still there 😦

this is pretty much what started this whole thing in the first place lol

[past basin]

Now that the duplicate audio is fixed, I'd try adding it as an audio input capture, and putting that on monitor again. If that audio setting on the card was still on before it would have messed with trying to setup a separate audio feed

[amber mesa]

monitor and output or monitor only?

[past basin]

Monitor and Output

Monitor is audio you hear, Output goes to stream and recording so you likely want both

[amber mesa]

gotcha

and unfortunately those sounds are still there

also i really appreciate you helping me out with this. I've been dealing with this for HORUS

[past basin]

Hm. This is throwing me too - I'd probably do a test recording and check the OBS logs for errors after it (since it makes a new blank log every time you start) to see if it shows anything

I feel like I'm forgetting a thing to check, but it's not coming to me 😐

You might want to check this with #official-tech-support - if I can think of what I'm forgetting I'll ping you. But audio enhancements, additioanl audio software on the PC like Nahimic or Sonar, and the OBS bypass are the most common things to have to fix for popping audio

[amber mesa]

https://obsproject.com/forum/threads/elgato-hd60-x-audio-crackling.166133/

i just found this thread about the topic as well. I think i have something like this but i'm not 100% sure

[past basin]

Interesting. Yeah Nvidia Broadcast and it's VST can cause hiccups sometimes, depending on the setup. hopefully that's all it is

[amber mesa]

how would i check this?

and/or get rid of it

[past basin]

If Broadcast is installed just pressing hte start button and typing Broadcast would probably bring it up. It can be removed with Windows Add / Remove Programts options

It would depend on WHAT software you have if it wasn't NVidia broadcast though.

Might have been bundled with your motherboard driver package if it's a custom built (or installed buy the friend that setup it up)

Just in case we can't track it down tonight, #official-tech-support might be able to help too

[amber mesa]

it was just installed by my friend i'm pretty sure

do i need to delete the whole thing?

i have the control panel and geforce experience

[past basin]

GeForce Expereince should be fine, as should the control Panel

If it was the NVidia one it would be Listed as NVidia Broadcast or RTX Voice

[amber mesa]

i also downloaded the effects needed for the camera hub like ai background and ar effects

[past basin]

There are other apps that can do the same though - AMD has one. Some folks use Krisp (though that's a paid one so probably not one your friend would install)

Did you also download the audio effects one? That one isn't needed by Camera Hub but will be used by Wave Link if you have that and use the NVidia VST

[amber mesa]

amd chipset software?

[slender lily]

ty

[past basin]

Nah, if you had an AMD GPU they have a noise cancellation app too

[amber mesa]

i didn't download those since i don't have a wave link

[gaunt wyvern]

sorry theres a lot going on here so i might have overlooked it, did you try this yet? https://help.elgato.com/hc/en-us/articles/5406375649933-Elgato-Game-Capture-HD60-X-Firmware-Update

[amber mesa]

yeah i updated the firmware already for the 4k x 🙂

[gaunt wyvern]

ohh 4kx my b

im not as familiar with that one

[past basin]

There IS an update out for 4K X's firmware if you don't have it. Current version is 23.12.21. WIll only show up if you've upgraded to 4K Capture Utility 1.7.12

If you've got that one you're up to date though

Process is the same as the HD60 X article that was linked

[amber mesa]

yee i got those already

now that i think about it though... when i was updating the firmware i got a not responding message at the end and it force quit

but it was at the 100% for a hot minute

[past basin]

Eh if it's still working it's probably fine. If there was an issue and the update failed 4K Capture Utility would tell you the firmware is invalid generally.

[amber mesa]

2023-10-19_NVIDIA_AFX_SDK_Win_v1.3.0.22_Ada i did find this file from when i was downloading the stuff for the camera hub.

AHA! There is an audio effects here

i just got rid of one that said audio effects sdk. are there any more i should get rid of before restarting my pc?

[past basin]

Not that I see in that list

[amber mesa]

it's still there 😦

[past basin]

Hm. I know there were some issues with the USB chipset on the B450 boards but that's the only one I know off offhand. And turning down levels didn't affect anything. Is it just the popping now or is the muffled sound still there?

[amber mesa]

it's just the popping sound. i uninstalled the files from the 17th and i still have it

[past basin]

Looking it up there's some posts like this - https://www.reddit.com/r/elgato/comments/1c6gfh5/can_anyone_help_me_understand_what_is_causing_my/
Which indicates an issue with some 10Gbps USB chipsets. If you run USB Tree Viewer ( https://www.uwe-sieber.de/usbtreeview_e.html ) is your 4K X connected under a ASMedia controller?

If so it might be worth getting a USB-A to USB-C cable and trying the card in a 5Gbps port unstead

[amber mesa]

if i understand this correctly it's USB xHCI Compliant Host Controller

[amber mesa]

is there a particular one i should try using or just any one?

[amber mesa]

Okay so I think it finally stopped. I found another usb c port that was hidden that was 10 GBPS. It was playing for about a minute or so without any issues before my headset died. I'm going to look at it again tomorrow to make sure it's actually working. Thanks again for your help! @past basin

[past basin]

Ah, glad it looks like you sorted it. Had to step out a bit there sorry

Hopefully that's all it was

If not a 10Gbps cable would be best, but since most of your other ports are probably 5Gbps and you might only be using it for testing, those would work if a 10Gbps one isn't available

[opaque crescent]

Just set up my stream pc now my 4k60 pro looks like this when in obs. I have all the right settings the only time it looks normal is when i change the elgato display refresh rate on my gaming computer to 60hz but when i open the game the refresh rate automatically changes back to 144hz leaving the capture card looking mostly green and only being able to capture a sliver of my gaming pc at the top. I wish to be able to record in 1440p 144hz anyone have an idea on why this is happening?

[past basin]

This usually happens when your motherboard slot isn't correctly giving you x4 lanes of PCIe. the card requies PCIe 2.0 x4. If you have less than 4 lanes it doesn't get sufficient bandwidth, and winds up cutting off chunks of the screen - the higher the resolution and refresh rate the more bandwidth it needs, and the more it'll cutoff with a green screen if you don't have enough.

What motherboard do you have in that PC?

[opaque crescent]

GIGABYTE B650 AORUS Eite AX V2

[past basin]

I just checked that manual. That board only has one x16 slot for your GPU, and two x1 slots. It is not capable of running 4K60 Pro at full spec.

(Not unless you want to run it in the x16 slot and move your GPU to a slower one anyway - you probably don't want to run your GPU in an x1 slot though, that'd hurt performance)

[opaque crescent]

what would be the best resolution for this? A different kind of capture card?

[past basin]

I honestly can't gaurantee it'll work at all with that card, since it's under minimum spec, but you might get 1080p60 out of it.
The board does have 2 USB 3.2 Gen 2 ports on the back (type A slot), and motherboard headers for a 3.2 Gen 2 that could go to either USB-C or USB-A if it's wired up. So the 4K X external is an option. (Though if you want to use the Type-A slot you'll need to replace the 10 Gbps USB-C to USB-C cable it comes with, with a 10 Gbps USB-A to USB-C)

(HD60 X will do 1440p 120hz in SDR as well on 5Gbps, but isn't listed as supporting 144).

Oh . . resolution as in fix. Not as in screen. Yeah, ignore the first line there. It's 3:10 here. time for sleep soon I guess

But yeah, different type of card, you'll probably want an external for that setup

[opaque crescent]

Awesome will be getting the 4k X now thank you for pointing me in the right direction and the fast help very very much apperciated!

[past basin]

Good luck with it - don't forget the 10 Gbps cable (or faster) though, if your PC doesn't have a USB-C slot

[opaque crescent]

Thank you!

[amber mesa]

so quick update: I just played a few games of SF6 and it seems there's occasional small crackles and pops that are quieter than before, but I don't really notice unless I'm actively listening for it. not perfect but I guess it's good enough for the time being. I'll order a USB-A TO USB-C just for the hell of it and see if that makes it go away completely

[neon gulch]

Quick question: When I start up my PS5 while the HD60S is connected, sometimes the monitor will stay black, but I can see all the capture on my laptop. The screen will stay black until I pull out the USB from my laptop and insert it again. Then I can see everything on my monitor.

Is there something I’m doing to cause this??

[pulsar horizon]

i have that same issue when booting up the capture ultility its goes black i have to unplug and replug it for it to work

[neon gulch]

Glad to know I'm not the only one, unfortunate to see it's only unplugging that works. Do you unplug from your Laptop/PC? Sometimes when I do that my laptop decides to reboot 😦 lol

[pulsar horizon]

i unplug from capture device not from pc and replug then it works

[neon gulch]

Okay, next time I'll try doing it from the capture card instead. Thank you for your help! 🙂

[pulsar horizon]

no worries

[naive bluff]

Probably a niche use case but has anyone moved from the HD60 X to the 4k60 for PSVR2? Just wondering if the capturing capabilities are much higher seeing as the headset can go up to 120hz

[hollow fiber]

hello so does the elgato hd60 work with obs fine?

like can i stream with the normal hd60 without any issues?

i need a quick answer please

[past basin]

If you install the drivers for it, yes it should work fine

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[past basin]

If this keeps up you may want to try changint the EDID mode of the capture card in 4K Capture Utility (or Capture Device Utility for macOS)

[warped ledge]

If you’re wanting 120hz HD60X, 4K X, and 4K Pro can passthrough 120hz, and VRR, but if you’ve wanted the 4K60 MK.2 only 120hz would, but not VRR.

[neon gulch]

oo thank you! 🙂 I’ll have a look at that once I jump back on later!

[warm shore]

Bro is it possible for anybody to help me with my elgato 4k x I cannot get it into 1440p 120 on my Xbox but if i don’t connect to the capture card and directly into the Xbox i get 1440p 120

If anyone can help me man I’d be so grateful

[formal pendant]

Send a pik of everything connected and just explain how it’s hooked up

Just for anyone to see. Just to make sure all is good there.

Is your stream going to a Windows or Mac computer

[warm shore]

Windows

I can do 1080p 120 hz just fine.

[formal pendant]

It might be a cable issue

[warm shore]

But if I try to go 1440p 120 it tells my stuff isn’t compatible which is impossible

[formal pendant]

When you say directly into Xbox, do you mean have the stream on your Xbox and game on it too

Basically no computer ?

Like use built in Twitch or whatever Xbox uses

[warm shore]

That’s the thing tho, I’ve unplugged both HDMI cables and tried both , plugged it directly into my Xbox and they both work 1440p 120 fine

I have a standard pc with a gaming monitor and everything

So like one monitor for Xbox one monitor for pc

[formal pendant]

When you say bypass capture card, you mean gaming and streaming on one machine correct?

Like just using the Xbox

[warm shore]

I’m not more so talking about streaming I’m talking about specifically gaming in 120 hz 1440p , it won’t allow me to do that when i hook up the capture card

But if i hook it up directly to my Xbox it works perfectly fine

Which is weird

[formal pendant]

So your just trying to game on your Xbox

[warm shore]

I want to stream as well but I’m mainly worried about gaming right now yes

[formal pendant]

And have the game on your Xbox monitor

I guess I am little confused and I don’t want to frustrate you

[warm shore]

Okay hold on let me explain better

[formal pendant]

So if you want to try here and message me later. They know more

[warm shore]

Okay

[formal pendant]

I am not as smart as them lol but I have streamed using Elgatos capture cards using a 1X

Xbox1x

[warm shore]

Yeah i have a Xbox one x as well

[formal pendant]

And streaming to a MacBook Pro

[warm shore]

Have you gamed in 1440p 120hz ??

[formal pendant]

And having gameplay on a tv

No but I also have a gaming PC and currently game in 1440 240Hz

I have not games I 1440 120 Hz on Xbox

Or any console

[warm shore]

Tuff

[formal pendant]

However I do have both Sx and ps5

And I do have the Elgato my.2 capture card built into my PC

I have an LG B9 that I use when on console

I don’t exactly how high resolution and hz I can go

I think I can do 4K 60

But anyway try here. They know there stuff

If you need help, just message me. But give them time to respond if you want. I just don’t want to add any stress but if I have too, I’ll boot up my consoles and help anyway I can

What monitor are you using by the way

And your on a series X I am assuming

[warm shore]

I have an LG 27GP83B-B

And yes I’m on a series x

I can capture 1440p 120 without using the capture card, but if i plug the stuff into the capture card then now I’m restricted to 1080 120 or 1440 60hz which isn’t pose to be that way..

[formal pendant]

So you basically are just trying to game in that resolution and hz while connected to the card and not even trying to stream

[warm shore]

Yes I am trying to stream..

[formal pendant]

I know what you mean now lol i do that sometimes but i rarely game and dont strea@

Where do you stream too?

[warm shore]

Streamlabs,

[formal pendant]

WEBSITE