capture-cards

[past basin]

Yeah, I'm still digging but I've got nothing

Oh wait, when you switched the Switch back did you set the fps back to 60.00?

I wonder if that might be related

[cursive ravine]

Yup

[cursive ravine]

Yes

[past basin]

I'm drawing a blank on why it's only getting the Switch at the moment sorry. You're even using the same HDMI cable right?

[cursive ravine]

Yes, I was before and same thing

Now I'll try to switch to the PS5 cable again

hoping it may have fixed itself and it was just an HDMI issue

[past basin]

Hopefully.

[cursive ravine]

Tried it

Also tried cleaning the dock, changing the HDMI to the PS5's

Nothing

Same thing

Now the switch boot up sound is barely audible too

Hooked it back on the TV and it sounds just fine

So I suppose it has to do with the capture card itself

[past basin]

Could be. Some option between it and the Switch just seems to have an issue there. If I find anything on it I'll ping you, but the only other report I'm seeing with a fix at the moment indicates it was fixed with the firmware update we already tried

[cursive ravine]

Sheesh, I'm really clueless

The only thing I'm sure of is that this thing been giving me plenty of issues

[bright hatch]

I went back to the store I got my HD60X from and exchanged the capture card for another refurbished one. It still looks the same, I think I need to get a different adapter which supports HDR; what do you think?

[past basin]

Is the device you're capturing on a PC or a mac?

[bright hatch]

pc

[past basin]

Okay.
Aside from that, if you turned off HDR and Dolby Vision on the iPad that in theory shouldn't be an issue anymore. Your Switch doesn't support HDR outright either.
So the fact you're getting the Switch letterboxed in too is an issue.

Given this is a PC, how do things work if you try them in 4K Capture Utility instead of OBS?

That'll at least give us an idea if this is a software issue

[bright hatch]

loos the same

i tried

[past basin]

Still letter boxing around the sides - just the Switch screen centered off in the middle?

[bright hatch]

i found this "The adapter does not specifically mention any HDR support, so it might not work when mirroring the screen of the iPhone to view in HDR on the TV. You might still be able to view the content in HDR directly from the iPhone, if it supports it, or use another supported device with the TV" about the adapter im using.

[past basin]

Good to know.

[bright hatch]

switch is letter boxed too but not as much as my ipad

[past basin]

What does this screen look like in your 4K Capture Utility page? (Alt + Print Screen button will screenshot just the active window)

Yeah, I'd expect the ipad to have more letter boxing because it's not a 16:9 screen

[bright hatch]

let me check

i deleted it, let me re-download lol

[bright hatch]

my keyboard is 40% i dont think i have a print button😂

[past basin]

No rush - I'll be back and forth here for a bit

huh. Doesn't have it mapped to a function key or something?

Windows Key + Shift + s will let you take a screen grab too

[bright hatch]

alr

[past basin]

Okay, that's actually about right for the iPad because of the way it does display scaling. What does the Switch look like there? Ideally the Switch should NOT have the extra letterboxing in black

[bright hatch]

let me pull it out

rip

is hdmi out supposed to be connected to my pc or is it just for an extra monitor so you can game?

@past basin letter boxing on switch too

[past basin]

HDMI out is for an extra monitor

[bright hatch]

bro this is so weird. even my Nintendo switch has letter boxing

[past basin]

If you go into the Switch TV settings and adjust the screen size, is it already at 100%?

[bright hatch]

okay now it’s fixed but I don’t use my switch💀 I need my ipad to be fixed

[past basin]

Okay, that's fine - switch is good so we have an idea the hardware is good.

Ipad is going to have issues because the home screen will never switch to proper 1080p because it matches the aspect ratio of the screen. Though I'm told it should switch when you're playing videos or possibly fullscreen games. If you hook the iPad back up and fire up a YouTube video in fullscreen is it still letterboxed?

[bright hatch]

let me try

[past basin]

(Unfortunately with the iPad I'm going by other things I'm finding online, since I don't have one myself - but we'll see if we can get this sorted out)

[bright hatch]

no it’s not

is full screen

[past basin]

Okay, so it goes to fullscreen for video? or is that a game?

[bright hatch]

video on YouTube from ipad

[past basin]

Okay. So we know it can send video in the right resolution anyway. From what I'm reading that home screen never scales up to full screen over the HDMI, just the content the iPad sends to the display unfortunately. You might be better off checking that with an apple support community (or actual apple support) though, as I sadly haven't even touched an iPad since around the iPad 4.

I assume you're still getting the colour cast issue?

[bright hatch]

yea

colors are a little saturated

this is an example of what I see

[past basin]

Hm. Looking into it this might be common on the iPad too, but I'm not seeing any real fix other than a few people indicating it was associated with HDR settings.

[bright hatch]

is there HDR settings on ipad?

[past basin]

Trying to find and answer on that now

[bright hatch]

you think buying an HDR adapter would change the letter boxing? because im returning the apple one tomorrow and ill try to find one that supports HDR. thats what the store worker suggested.

[past basin]

The letter boxing for the iPad on the home screen is always going to be there - it's added by the ipad itself from what I can find. Because the iPad is a different aspect ratio, and it would appear stretched otherwise. The may also pad it a bit the other way to keep the display scaling where the text and UI elements are sharpest. In short the iPad is apparently just designed that way. That's why when you played a full video it went fullscreen but only played it over the HDMI adapter, so it could scale the video correctly

But the HDR thing may affect the colour output

[bright hatch]

yeah but the letterboxing on top and below are not supposed to be there

[limber dew]

hi guys. i was here earlier for my dads stream setup not working and we got it to give the game audio and hear it at the same time, however, we cannot hear the desktop audio anymore through the headphones. we are using a non elgato capture card now but basically our issue is all in windows and obs so i figured you guys can still help. we use the elgato chat link to get the game audio to go to the computer and to the headphones, with our chat link being plugged into the “headphone” port of our capture card, and for the game to be able to be put on the computer we plugged another aux into the mic slot to our computer and it works. but, all desktop audio won’t play in obs or in the headphones. setting to any sound device will either play it through the computer speakers and not the headphones, or glitch the hell out. any ideas on how to fix this? is something wrong with our chat link setup?

[past basin]

That might be a display scaling thing - I see it in other pictures of ipads hooked to tv's too, so may depend on the model. Apple likes to set output resolutions so they divide to certain ratios to keep the UI readable, so they mnight add a small touch there to keep the pixel count divisible by some number or other, compared to the device's own screen.

[bright hatch]

but when i share my ipad screen on the airserver software, only the side letterboxing appears, which is good.

[limber dew]

also in case you were wondering, everything else works perfectly fine in our current setup but any changes of what’s plugged into what messes with all the other audio sources, the only thing we’re missing is the desktop audio.

[past basin]

hm. That might be a better question for Apple support. I'm sadly unfamiliar with the screen adjustments on it 😦 Might be related to the adapter you're using, might not (since it did video in full screen I'm assuming the adapter is working as expected, but can't be 100% sure). if the top and bottom letterboxing isn't normal though, you're at least not the only person with the issue (though again that might be dependent on the model of the ipad as they'll have different base resolutions that apple might be trying to scale)

If might have a screen adjustment tool like the Switch, but if it does I sadly wouldn't be able to tell you where

[bright hatch]

alright thank you Arcsane. You are a cool dude!

ill join an apple server if they have one lol

[past basin]

Yeah, good luck with it. Sorry I couldn't help more but I'm sadly too unfamiliar with the iPad. Hopefully they can get you sorted out, but at least we know the capture hardware is working now

[past basin]

Just to confirm none of the audio is playing through the correct monitoring device in OBS, correct? You can get it to speakers but not the headphones? And Desktop Audio isn't playing back at all? You might be better running this question through the OBS Project's discord. They have a whole channel for supporting audio issues, as well as dedicated mac and windows channels.

That said if you were concerned about the Chat Link, the correct connection is 4 contact plug goes in the console / controller. Headset into the only input plug. And the 3 contact plug goes to your PC - it'll go either into the capture card itself for an external one, or into the cyan coloured Line In jack on your PC's sound card for an internal card.

It does not normally play audio back from the PC to the same headset that's in the controller though.

[limber dew]

i’ll be sure to check there for help tomorrow, thanks! also we might have the chat link set up a little bit wrong but it still works, and you said it doesn’t usually play back from the pc but we did have a point where we could hear both desktop and game audio, we can’t replicate it though for some reason

[bright hatch]

the Elgato website has instructions. I have the same adapter too.

I need these settings for the HD60X

[past basin]

That's a settings page from a card old enough they were still using specific drivers instead of the UVC universal ones - there's no screen quite the same for the HD60X. The equivalent is in 4K Capture Utility . Profile would be the same as setting the EDID input mode to Internal and setting that to 1080p in the bottom box - but you're already auto switching to that with the defaults on. The colour range option is there though.

[bright hatch]

I need the cropping option😭

how do I customize the EDID

it send me to files

[past basin]

1080p should already be in the dropdown

Custom is only used in special non-standard resolution cases

And generally requires reaching out to support with whatever resolution you're trying to work with to get a custom file done up.

If you just want to crop it, you're probably better off switching from 4K capture to OBS Studio again

If you resize with OBS, grab it from a corner so it maintains the aspect ration. Then right click the resulting image and choose Scale Filtering and choose a scaling mode to help eliminate any fuzziness from not being on a perfect 1080p. Lanczos is usually good, but bilenear is a bit ligher on the system and works good for 2D content.

[bright hatch]

I’ll try

I have noticed the resolution changing from 720p to 1080p for some seconds like it relied on WiFi

[past basin]

I think Apple does run the port the same kind of way - I noticed your video screen earlier was showing AirPlay on the iPad, so it's probably synced up similarly.

[bright hatch]

my screen share looks 720p not 1080p💀

[past basin]

It likely changes resolutions when videos and stuff are up too - does it go to 1080 when it does something fullscreen?

[bright hatch]

like a YouTube video? yea

my image overall is 720 outside of full screen videos tho

[past basin]

huh. Yeah that's one for Apple I guess 😦 I have very little idea how it decides what resolution to use there. But at least we know the hardware technically does 1080p. It might change when you change the adapter too

[bright hatch]

it says is 1080p but is actually 720

I hope the adapter is the problem

[bright hatch]

@past basin found the problem😂 look at Video mirroring

[past basin]

Ah, so it's intentional that it drops. Good to know

[bright hatch]

50 bucks is a scam

so you think it will solve the problem by buying a different adapter. Cause I do.

[past basin]

I honestly haven't used iOS enough to be sure 😦 My last time using an iPhone was the original iPhone 5 for my old job. I'd probably ask at the store - you mentioned they suggested it before, so hopefully they actually know that for sure.

[bright hatch]

alright thanks man. God bless.

[past basin]

Yeah, good luck with the adapter situation! Hopefully that's all it is

[cursive ravine]

@past basin Yo, any discoveries?

[cursive ravine]

I've looked online and found out it's a pretty common issue, but nobody has been able to fix it or has looked much into it

[latent hawk]

Hello

My Audio for the elgato HD60X is super robotic and not working. I bought it brand new and many people have also reported it does the same for them too.

How do I fix this

My HDMI connections are flawless. I have tried multiple. This is also a new capture card from Official Elgato website and I had a couple of friends who bought some and they have this same issue

If you can help me fix this then I would be so greatful

It also will not show the capture in OBS studio (fixed now)

Just the audio if anyone can help

[zealous laurel]

I am also having the same issue… Brand new capture card everything sounds like it’s underwater. I’ve had people remote view my laptop to try to take over and fix the issue to no avail… This is most likely the first and last ElGato product I ever buy.

[latent hawk]

This is their newest product too being the HD60X.

[zealous laurel]

Yeah, I’m so mad at myself for buying this garbage… I almost went with the EVGA XR 1 Pro instead and now I regret not doing it

[latent hawk]

Is there any other capture cards that also have 2 HDMI slots for capture?

[zealous laurel]

I don’t know, but the HD 60 X doesn’t either one is for input one is for output

Somebody said that you need to purchase a cable called a chat link to get proper audio… And I’m just not willing to spend more money on this garbage product by this garbage brand to get something. I already owned to work properly.

I will most likely turn around and resell this card and try the other one

And to think I almost bundled it with their 4K WebCam I’m so glad I did not do that

[latent hawk]

HD60X is also Number 1 capture card overall according to goolge

[zealous laurel]

I’ll never purchase from this company again… According to Google maybe… And that’s what I thought too… But if you actually ask real world people go on Reddit things like that a lot of guys say that Elgato is only popular because they’re good at branding not because they’re quality products

I think it’s only the number one because the name itself is recognized so people buy it off of the name

So number one in sales because people don’t know about the other options, I’m guessing

[latent hawk]

Elgato Greenscreens were widely used back in the day. Those are really good though

[zealous laurel]

But a green screen is just a green screen… You can hold up green particleboard and it’s the same exact effect lol

[waxen eagle]

Do you need to capture both hdmi at the same time?

[latent hawk]

Yes. 1 for your main monitor display. Your PC then goes into the other HDMI slot to send the data From Elgato to PC and Elgato to Monitor

Out to monitor. In to PC (in and out lables on the capture card)

[waxen eagle]

depending on the audio sources that could be the case simply from other company designs. PS5 if something is in the controller I believe they stop sending hdmi. That is by Sony's design.

[zealous laurel]

I have applied every solution. I have found online I have asked for help. I’ve had somebody remote my PC from their location to tinker with the Settings themselves, and I have gotten absolutely nowhere.

[waxen eagle]

ah the cards do have an input and an output if I am understanding your question correctly

[waxen eagle]

what device, what are you capturing

[latent hawk]

#capture-cards message yes then follow from the answer I gave to your initial question

[zealous laurel]

Is there a team of technicians that one can call that will come and set up your streaming equipment for a fee? Like geek squad for streamers or something like that? Because that’s really just where I’m at at this point… If there’s not a service group that I can call that’ll just come and set it up for a price. I’m probably just gonna throw all this out.

[waxen eagle]

They do have an in and out

[waxen eagle]

Not here there isn't. What device are you using, what are you capturing from, what is the actual issue?

[latent hawk]

@waxen eagle You asked this question and I gave an answer. I don't know why you are telling me information I already know.

[waxen eagle]

you asked about dual HDMI, I asked if you need to "Capture" at the same time and then you mentioned sending to monitor and computer.

[zealous laurel]

Same issue a lot of other people are having… Three things that this product was advertised as that I purchased this product because of… Lossless quality pass through. I have not received any of this… No input delay… I get plenty of this… Plug-in compatibility… The only thing that’s been played with is my mental stability since plugging this thing in.

[past basin]

This would likely be something you'd find more from a local computer tech service. As far as I know there's no nationwide chain doing it, but I have known people to do it in the past for smaller shops.

[zealous laurel]

So basically call around and ask and see if anybody does it?

[latent hawk]

No I thought you was asking a question that was no related to my post about audio

[zealous laurel]

For anybody anybody who might be reading these comments… We have established that such a team does not exist… Great business opportunity, right there… Somebody should start that business. I bet they would make a killing because there’s probably tons of people who want to learn how to stream who are not about to sit down and go through the trial and error of set up.

[past basin]

If that's a service you're looking for, that's what I would do in this case. We can continue to try to help here of course, and Elgato does have phone support through #official-tech-support , but for on site service, I'd check with local PC and electronics shops.

[latent hawk]

Now can someone please give me help with fixing the audio

[zealous laurel]

We’re all discussing the same thing firefly

[past basin]

Listening to the uploaded clip, I'm not hearing any robotic noise, but I do hear some distrotion during that jump at the start. Can you check that the Switch is currently running in Stereo mode, and doesn't have spatial or surround audio on? (This is under the TV settings section)

[latent hawk]

You know how many times I’ve asked there and got a blunt response or no reply. I’ve been waiting 3 months for my last response.

[latent hawk]

It’s on stereo already

[past basin]

Okay, that's one headache down. I'm still reading through the chat here, I'll be back in a sec

[latent hawk]

It’s just underwater sounding, it is persistent for multiple people. Unless it’s a fault with the development of the product and they need to call back

[zealous laurel]

Same problem I have… For whatever reason I either get no audio or it just sounds robotic, underwater and distorted

Completely unusable audio

It sounds as if somebody’s playing the audio tracks through a microphone, even when no mic is connected

If I’m being totally honest, I don’t even remember having this audio issue until I hooked up this damn capture card

[past basin]

Underwater sounding audio capture can be caused by a number of things, such as Windows audio enhancements thinking the card's audio is a mic and applying automatic filters, noise suppression software doing the same, or even audio setting mismatch in a recording app.
First think I would check there is the Windows Audio Enhancements - MS has a brief article on turning those off here: https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd296f72

[zealous laurel]

I think we adjusted the settings last night

[past basin]

This is still with OBS, correct? And you were able to get it to the point of it being robotic?
Robotic audio tends to be a sample rate issue. If that's the case, the usual fix is to mute your capture card in OBS and add it again as an Audio Input Capture.
This gives OBS more control over the card's audio instead of pulling audio with the video, and it should be able to match the sample rate.
We basically add it the same way the Mac users do for more control - there's a video here https://www.youtube.com/watch?v=27fYbUln-Vg that shows that step at the 37 second mark.

[zealous laurel]

If I order another capture card and that thing plugs in and does everything it’s supposed to be without a problem you know I’m about to go on a whole campaign, dragging this brand through the mud

[latent hawk]

You are a miracle.... 5 months of pain... thank you!

[zealous laurel]

Yes, fresh install of OBS

[latent hawk]

@zealous laurel ANSWER IS HERE

[zealous laurel]

Not for my case, it isn’t

At least not yet

[past basin]

Fantastic, glad that cleared it up for you.

[latent hawk]

If I could hug you right now I would.

[past basin]

Perfect, I'm assuming that's you I've been talking to on the Reddit as well, so I'll let that conversation sit there for a bit.
Chat Link cable is only going to be needed if you want to use a headset directly into the console/controller - it won't be needed if the headset is into the PC instead. So you can hold off on that for now.

[zealous laurel]

Firefly you’re a trooper because there is no way in hell that I would sit here and deal with these problems for five whole months bro you’ve got patience on another level

[zealous laurel]

OK… Yes, that was me we were talking to yesterday on Reddit… And I have no intentions of buying that cable lol so I’m glad to hear it’s not absolutely necessary

[latent hawk]

@past basin One thing I ask. Now that I have done that. It is playing back through my headset on PC with a massive audio delay

How do I fix that

[past basin]

If you're using OBS, mute the card and add it again as an Audio Input Capture. Same video I linked before has the steps at about 37 seconds in, once you've muted the card. https://www.youtube.com/watch?v=27fYbUln-Vg OBS sometimes has issues with sync and sample rate if you pull the audio through the video with some cards. (card will default to 44.1 and OBS to 48 - setting it this way lets OBS change the card to 48 too)

Don't forget to set it to monitor if you want to hear it.

[past basin]

Excellent. So fresh install of OBS. Did you already add the card back to it?

[zealous laurel]

Honestly, I’m not sure what I’ve done anymore. I added OBS back to the computer and then was going to try to tinker and just walked away from it and haven’t touched it since because I just mentally can’t tolerate the frustrations. I feel like I’m one more obstacle away from literally making a destruction video of how I feel about PC gaming right now.

This was definitely the worst purchase decision I’ve made in the handful of years… I should’ve just bought the damn PlayStation WebCam and called it a day

[latent hawk]

Fixed. That is everything. Thank you so much you superstar

[past basin]

That's fair enough. It's basically setting up a mini broadcast studio, often winds up being more tinkering than folks would expect, especially if you're not use to that kind of tech setup.
In that case, assuming your keyboard is a regular one, if you open OBS, and press Alt + Print Screen, it should take a screen grab of the OBS window. If you've got nothing personal up on the OBS screen could you do that and then right click and paste it here so I can see where we're starting from?

[past basin]

Perfect! Glad you've got it sorted out!

If the keyboard doesn't have Print Screen or Prtsc, you can also use Windows Key + Shift + S and it'll let you select part of the screen to grab a picture from

Alternatively if doing this on a voice call with screen share would be easier for you, I should be free in about 2 hours.

[zealous laurel]

I’m just afraid to go near it right now because I know where I’m at with it

[past basin]

That's fair - I'll be here most of the day and there are other volunteers around as well if you wanted to wait a bit. So there 's no need to feel rushed with it or anything, if you wanted to take a break from it a while longer.

[past basin]

Nothing new that we didn't already try, expect possibly changing the Audio Buffer - but that feature may be part of Game Capture HD only (or only adjustable in the driver - I don't have a HD60S on hand to confirm at the moment).

[runic marsh]

hi guys IS THE HD60X PLUG AND PLAY or do i need to use the screen link app

also what happened to the screen link app on ios. it says its no longer available

ive downloaded 4k utility where the card doesnt seem to be recognised

[past basin]

It's generally plug and play - it's a UVC based capture card so any OS with UVC drivers (Windows, macOS, most Linux) should just pick it up.

[runic marsh]

i get the screen link source on my OBS but nothing further. i also see passthrough on my monitor. just cant seem to campture

[past basin]

Two likely causes for that are either it's connecting at USB 2.0 speed, or the OS's privacy settings are blocking it because it shows up as a camera. If you go into the 4K Capture Settings, under the device tab, do you see the HD60X listed?

[runic marsh]

trying now not looking good

you were right about the USB port i thought it said SS but it didnt meaining it was regular

no captur.. fml

[past basin]

Depends on the port - SS labels and the blue plastic inserts aren't always adhered to by the maker. Do you know the model number of your PC, laptop or motherboard? Always best to double check with the manual

[runic marsh]

@past basin i love you

all it was was the incorrect USB port

stupid me

[past basin]

Ah, fantastic 🙂

Easy enough to trip up in

[runic marsh]

hear i was thinking, i need to RMA or return it

i bought a used box and thought he sent me a dud

[past basin]

Ah, happens sometimes, though usually because they tossed in a USB 2.0 cable in my experience (most phone charging cables are only 2.0 speed, but high wattage)

[runic marsh]

@past basin so i can now see the device in 4k caputure but i still get this blue screen and cant get past it b/c the screeen link ios app is no longer available any trouble shooting methods you suggest i try??

@past basin I GOT IT!!!

[past basin]

That was quick - I was still trying to figure out what would cause a blue screen 🙂

[runic marsh]

really was "practically" plug and play, with the help of the amazing community of course

someone please give this guy a raise

just deactive / activate, then OBS fixed itself and i closed the 4k app

is it true i cant use two apps to use the capture source?

closing 4k app helped you see dont want to open it now and fudge it up

[past basin]

Generally yes - that's true for most USB (especially UVC based) capture cards. Part of it is down to bandwidth. Some of the PCIe ones like the 4K60 Pro Mk2, and the 4K Pro allow multi app access.
Some folks will also work around ith with a camera split app (though that keeps their other apps from controlling settings)

Normally with the HD60X all that'll happen is the second app running won't get a signal while the first app is still open (and you might have to restart it after closing the first to fix it)

Also I'm a bit out of touch with the iOS tools at the moment - if Screen Link is still available, the link was https://itunes.apple.com/app/screen-link/id1364534041?ls=1&mt=8 (I'm on a Windows PC without ITunes so that doesn't want to load for me at the moment).

Ah, discontinued Jan 2024. https://help.elgato.com/hc/en-us/articles/4642544014733-Elgato-Legacy-Products

You may still be able to install it if it's on the store, but it won't be receiving further updates.

[runic marsh]

I’m opening up if that link works on a MacBook but I’m not holding my breath

[past basin]

If it's been discontinued it may also have been delisted.

[zealous laurel]

If anybody is looking to purchase the HD 60 X, I will most likely have one for sale by the end of day

[runic marsh]

A bit bummed a programme they advertised with the card (hd60x) which is a relatively recent release (considering the history and lifespan of previous generations) is unsupported. Hope they have a better app coming..

@zealous laurel how much?

[zealous laurel]

I’ll probably try to get 150 shipped and see if I’m successful

[runic marsh]

£££?? Sterling?

[zealous laurel]

I don’t know what any of that means but I’m talking USD lol

[runic marsh]

Ah I see

Good price then

[north light]

Hey, so I pulled off a pretty big dumb dumb from my end lol. I went into the Nvidia Control Panel settings and switched from 10 bpc to 12 bpc and it resulted in a black screen. I was able to get the signal back, but now I can’t get the full 4K 240hz capture back. I used to have it set as internal in the 4K Utility app, but now it says that there’s no video signal, and in display EDID mode it’s capped at 4K 120 and in merged EDID mode is capped at 4K 144. Now I’m unable to get the full 4K 240 capture that used to be in internal EDID mode again.

And in internal it’s capturing lower resolutions, such as 1080p and 1440p but not the 4K Pro 4K240 in the EDID(internal) slot underneath the input EDID mode.

[runic marsh]

I was going to stay in sterling … seemed more like scalping not in dollars tho

[zealous laurel]

Oh lol

150 for a card that’s like maybe 33 days old at this point and still has the packaging. I feel like it’s not bad… Considering it was somewhere around the two mark after taxes and stuff.

I’m just not willing to continue dealing with troubleshooting pains

[runic marsh]

Thanks again @past basin so excited to stream switch stuff!

[past basin]

Yes, good luck with it!
Also was there something in particular you wanted to acomplish with screenlink on the iOS device or were you just looking to screen capture it?

[runic marsh]

tbh im not sure what its capable of, seemed as though there was setting controls baked into the app that the others cant do..? but yeh mostly screen capturing it. looks really cool and potentially handy

[past basin]

Can you double check those numbers? You've indicated 4K240 capture, but even the 4K X only does up to 4K144 at the moment. I don't believe there's even a current HDMI standard that could push 4K240. Or are you using the card in a cloned setup with a DisplayPort link to your main monitor and playing in 240 while capturing in something else?

[north light]

I’m using the HDMI 2.1 pass through, no DisplayPort. And I’m using the 4K Pro.

Sorry I meant that I’m using a 4K 240hz monitor trying to capture 1080p240

[past basin]

Ah, ScreenLink would just be for sharing the iPhone's screen if I recall correctly. If you want to change card settings it would be in the 4K Capture Utility for Windows, and Capture Device Utility for a mac. I don't believe it accomplishes much that plugging the iPhone into the capture card wouldn't at the moment, but I'll have to go back over it as I've never personally used it

[north light]

Ah I see

[past basin]

Ah! okay, that tracks. Give me a minute to check some things for the 4K Pro.

[north light]

Sounds good 👍

I have to switch the bpc back from 12 to either 8 or 10 bpc somehow

[runic marsh]

@past basin much love

[past basin]

Also I stand corrected, HDMI 2.1 will do 4K240 at least in passthrough.
In any case I wouldn't use 12-bit colour, that's only for Deep HDR and not really supported by many devices yet (there's enough out there that don't do standard HDR yet). The 4KPro doesn't list a supported 12 bit codec, the highest is P010 10 bit you'd use for HDR capture. https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates (see bottom chart)

[past basin]

So 8 bit would be used for SDR, and 10 for HDR. Normally I just let Windows manage that mess instead of NVidia Control panel, espcially if Windows Auto-HDR is on.

The 4K Pro should be able to handle 1080p240 in either of those though based on the chart

[north light]

I figured as much. So is there any way to change any display settings in Windows in order to get the signal back?

[past basin]

I'm assuming you can still see the screen on this right? If so just swtiching the option in NVidia control panel to let Windows manage it should do the trick generally (with defaults).

[north light]

Yes and no. The 4K Utility’s merged and display’s EDID modes are both capped at 120 and 144. The internal EDID mode however there’s no signal

[past basin]

Also is there a monitor in the HDMI out of the card?

[north light]

Yes, that’s the one that I’m currently using

[past basin]

hm. I don't like that the display EDID mode is capping you at 4K120. That SHOULD match whatever the monitor supports, regardless of the capture card's opinion on the matter. Do you have the monitor model number by any chance? I want to look up the timings table and any notes on colour support.

Also have you tried a cold reboot, full power off, of both PCs to reset everything? Could just be something stuck in NVRAM that needs to clear out after chaning the colour options

[north light]

I’ll try that first, and if that doesn’t work I’ll give you the monitor model number

[past basin]

Sounds good. When shut down usuall recommendation for lettng NVRAM clear is about 20-30 seconds powered off before you turn it back on. Might be worth unplugging AC to the monitor too, to reset that. I know I used to have a 1080p Viewsonic that requied a reset 50% of the time I changed anything to clear it

[north light]

Will do

After the reboot, I’m not getting any signal at all, even from using different EDID modes

[past basin]

Does it still pass through to the monitor or is that gone too?

[north light]

When I changed it to display EDID mode, I can see the signal from my gaming monitor but 4K Utility is still not picking it up

[past basin]

Does it at least show a source signal in the top right corner?

[north light]

Top right corner in 4K Utility?

[past basin]

yes

[north light]

The capture right?

[past basin]

I'm hoping it'll show a Source signal first

But both if they're there

[zealous laurel]

Arcsane I can respect how helpful you’re trying to be with everybody in this channel bro you’re a trooper… My question is why are people putting themselves through this? With so many problems so many issues and so much necessary troubleshooting what is it that keeps people doing this?

It seems like literal insanity

I’m actually wondering if the majority of people that bought into getting a capture card knew it was going to be this frustrating to get running… Would they still have made that purchase?

[north light]

There isn’t any capture signal

[zealous laurel]

Like the previous guy, you helped waited five months for a solution… Five months after a purchase… Bro that’s crazy

[past basin]

Might just be the mindset - there are people who enjoy the puzzle. Admittedly it's pretty frustrating when you just start off and don't have all the background knowledge about how things connect and what the end project is supposed to look like. But yes, troubleshooting like this definitely isn't for everyone, and we do get folks from time to time who underestimate the setup. In your case you've also had a bad run of luck where some configuration there isn't working as expected, which is a very rough way to start

[past basin]

Is there a source listed? or just capture up there?

[north light]

Just capture

[past basin]

If you go into settings, and go to devices, under the 4K Pro does it list a Video Input?

Even if it's not a compatible signal it should generally list something there

[past basin]

In theory the HD60X should have basically just worked being plugged in and 4K Capture Utility launched. Unfortunately PCs and their configs vary so much, that it can be a challenge even for experienced PC users to troubleshoot everything in the event something doesn't operate as expected out of the box. The 5 month thing you mentioned does seem like an outlier though - glad we were at least able to get that one sorted out

[north light]

It goes back and forth on internal EDID mode, the capture shows 1080p60 and when it goes to a blue screen it shows source 4k60 and then no signal again. It’s going back and forth but the capture still remains

I was able to get the two other EDID modes their signal again, but they’re not capped at 240

[past basin]

Okay, in that case can you check on the gaming PC if that BPC setting reset back again? I'm worried it managed to swap back to 12 with the reboot. At this point I'd set it back to manual with the NVidia app and set it to 8 to force SDR so we can at least get the connection back and work our way up

[past basin]

Still 144?

[north light]

Yeah

[past basin]

Hm, I could see if the monitor didn't match up, but Internal mode should let you set it to the full spec of the card

What happens if you set it to internal and disconnect the monitor from the HDMI out for a moment?

[north light]

It did before when I was on 10 bpc. When I switched it to 12, it messed everything up

[north light]

Doing that right now

Nothing, same exact result

[past basin]

What if you swap the cables from the card around - take the monitor one and run it between card and PC

I'm wondering if it was operating at the very edge of 2.1 and has some issues 😐

[north light]

Ok

[past basin]

Also I should have clarified something - is the NVidia software letting you set 4K240 at all? Can you set it and the card just displays nothing, or is it locked out as a supported mode?

[north light]

Yeah swapping the cables didn’t work

[north light]

I’ll check that right now

The nvidia app isn’t working

[past basin]

What on earth. I'd reinstall the lastest driver bundles. Nothing we've done should have caused the app to fail, even you setting the card to 12bit

If it still gives trouble I'd uninstall it with DDU (Display Driver Uninstaller) in Safe Mode and then reinstall to make sure it's a completely fresh Nvidia install.

[north light]

DDU in the gaming PC right? Because that’s the one that I switched the bpc in nvidia control panel

[past basin]

yeah

If the NVidia Control Panel won't load, best to reinstall it

[north light]

Will do

[past basin]

I'd only do DDU if a regular reinstall doesn't fix it though

Best case though a reinstall or DDU would reset whatever setting has it not playing nice above 144hz

[cursive ravine]

Is it just better to get an HD60 S+ at this point? Or is it a solvable problem

'Cause I really don't know what to do

[cursive ravine]

How do you tweak the audio buffer on the driver?

[past basin]

It may have to be done in the older Game Capture HD app - it's not a feature on any of the cards I have here at the moment, but should be in the advanced settings.
That said I've also seen some folks report that changing their video encoder setting resolives if if they're only getting the issue with the actual recording

(eg, using software instead of NVENC)

[runic marsh]

hey again! tried using it with my PC and i can only output 1080p 120hz how do i get it to 240hz for bypass

[north light]

Yup it works!

[past basin]

Back to 240 you mean?

[cursive ravine]

Actual recording as in when you watch the clip and not while using it? Because the issue's there even without streaming or recording

[cursive ravine]

What should I switch it to? If it lets me

[past basin]

Ah, that's what I was worried about. You can try using Game Capture HD (which should still work with the HD60S), which you can get from here - https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows
If you want to change the encoder first, try "software (Built-in)" and see if that changes anything

[cursive ravine]

So, from your experience, is this most likely a hardware issue with the card itself?

Or is it some software issue interfering with the audio

[past basin]

Fantastic!

[past basin]

Honestly I've never run into this before outside noise cancellation issues. I've see a few posts where they indicate that firmware updates have resolved it, and a few where software changes have - to I can only guess, and it's basically a 50/50 split at this point. Could be the hardware for the card, could be the software. When you set it up did you grab the latest driver from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers ? I think we covered that, but we covered a lot and might have missed a step

Trying the other software would help narrow it down though, especially if the advanced sttings (gotten to by holding CTRL while opening the settings) expose the buffer options

[past basin]

In theory it should just be available there if the display connected in passthrough also supports 240Hz mode without DSC.
You might want to see if NVidia control panel gives you more options than Windows there

[north light]

Yes

[runic marsh]

trying to set it on nvidia control panel now..bare with me

[past basin]

Excellent. I'll make a note of that if I see anyone else hitting the same trouble

Glad you got it sorted

[runic marsh]

i ran the test the screen turns off for a bit then it reverts back to normal (on) again..what should i do??

[past basin]

Does the monitor actually support 240Hz over HDMI? A lot of 240Hz displays only do 240 on DisplayPort. What's the exact model number of it?

[runic marsh]

2 secs

@past basin its the xl2546k and here it is plugged directly into the monitor instead of it through the HD60X

[north light]

Awesome!

[past basin]

Ah, so you're trying to clone this to the capture card?

[runic marsh]

so i want to play on 240hz record on 1080p 60fps

[humble kindle]

Hello ! I have a 4K X, and I have an issue on one of my computers, and it's the only one where I have this issue, and others it works great, so IMO, the issue is not with the 4K X itself but with Windows or my computer.

When I use any software (Streamlabs, Elgato 4K Capture, ...), there's too much noise in the audio, even if I reduce the gain, the audio is "blurry". The issue is there with analogic and HDMI audio.

Did anyone had the same issue ? If so, how did you manage to resolve it ?

[past basin]

Oh I'd misunderstood - you took the card out to get it in 240Hz mode for the screenshot. I see.

[runic marsh]

@past basin yes thats it. is this possible

[past basin]

I'm checking to see if I can find if that monitor uses DSC at high refresh rates or not. If it does you'd have to switch to a cloned/duplicate setup to get it where the monitor is directly connected and you clone the monitor to the card connected toa different port in the GPU

[runic marsh]

this capture card is starting to give me anxiety lol

[past basin]

I've seen a couple folks recently run into this - they had to turn down the levels for the card. If you load up Windows sound settings (press Windows Key + R, type mmsys.cpl and press ok) go to the recording tab and find the 4K X (I believe it shows as a mic). Then click it and go to properties. On the Levels tab turn it down about halfway and apply - see if that improves the audio quality.

[runic marsh]

so thats not going to be as straight forward as, GPU HDMI out to HD60X HDMI in + HD60X HDMI out to Monitor in?

what is DSC? i thought i knew tech and computers. im being schooled today

[past basin]

If you have to go that route. Basically GPU to HD60X and GPU to monitor. Nothing coming out of the HD60X. Set gaming PC to duplicate the display (Windows Key + P, or thorugh Multiple Display Setup in NVidia Control Panel)

[humble kindle]

I'm not native English, when I spoke of "gain", that was what you called levels. I'll check and try again but last time it did not worked

[past basin]

It's a compression technology. Lets them send more video data over the same speed cable, but isn't compatible with everything because it takes more processing. Generally unsupported by most capture cards.

[past basin]

Did you adjust it in Windows or your recording software? But yes, worth a shot.

[runic marsh]

please forgive me if this is stupid, but would a dp cable then negate any of these issues>

[past basin]

It wouldn't work with the capture card unfortunately

[runic marsh]

i have one. but its not great for downward facing GPU ports (meshlicious)

[humble kindle]

In both actually, but I'll try again later today to see if it actually fix something. I'l keep you informed. Thanks for your help !

[bright hatch]

they should name this channel after Arcsane. He is carrying lives.

[runic marsh]

sorry i mean dp to pc. but i see that at that point its the method you suggested. gotcha

[past basin]

Sounds good. Another thing some people seem to be tripping up in is Windows Audio Enhancments, where it gets detected as a mic. If the levels don't work, try turning those off (if they're on) https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd296f72

[runic marsh]

so am i connecting it wrong?

[past basin]

DP To monitor is fine if you want to do a clone setup. If you're doing pass through (HDMI to HD60X to Monitor), HDMI is required.

[runic marsh]

do most people just duplicate their screens? will this eat up my GPU power b/c that was one of the reasons i got a capture card. to see if it helped unload some burden off the GPU i saw that EDID thing could I do something there?

[runic marsh]

so will i be able to get it to bypass at 240hz?

i was really excited about the 240hz bypass

[past basin]

It was very common with HDMI 2.0 cards.
That said the capture card won't generally offload work from the PC - Video encoding and such is still done by your GPU or CPU depending on your encoder settings. The capture care just lets you pull in video from other sources

[runic marsh]

ohhh,,,,

[past basin]

I'm not sure yet, I'm still trying to find a full manual for that monitor, but they seem to just have a questions section on the website

[runic marsh]

so theres literally no point in capturing my pc then??

[past basin]

That said if this is a single PC setup only, then no, software capture will likely be easier. A capture card may let you bypass some issues like anit-cheat programs that block software capture, but generally for single PC setup there's little benefit to a dedicated capture card

Sorry, I'd been mistakenly assuming this was a Dual PC setup

(Which is used to offload that encoding to a second PC via capture card - singple PC all the work is still on the same machine)

[runic marsh]

if its dual PC, would it help. i am also pulling my old macbook out of retirement to see if it'll help

[runic marsh]

dunno if this is what you were looking for..https://www.manuals.co.uk/benq/zowie-xl2546k/manual?p=13

[past basin]

With a dual PC yes, because you can send the video to the other PC using the capture card and let that PC do all the encoding, so your gaming PC resources are free for gaming.

[runic marsh]

sick. thats all under the pretext if this works properly right? do you think i will have to return the card? 50% was to capture switch 50% was to capture PC. but if i have to play on 120hz on a 240hz monitor im not sure i could accept that..

i am also willing to upgrade if it has to be

[past basin]

Eh, duplicate bypass will work in a pinch. That way the PC will connect at 240Hz and the GPU will handle cloning out the feed at a lower refresh to the capture card.

[runic marsh]

although a lot of the 4k X features are overkill for me 1080p player,

[past basin]

I do wish these manuals would better describe their DSC settings 😦

[cursive ravine]

Okay I've installed and set up Game Capture HD, where do I find this option?

[past basin]

If it's avaiable, hold down CTRL and go to settings and it should show up on either the audio tab or the advanced tab.

[runic marsh]

THIS MAKES ABSOLUTE SENSE. sorry i couldnt get there on my own.

[past basin]

I do suspect the monitor runs with DSC on at higher refresh rates - seems they have a dedicated driver for it. But I can't confirm it 100%

[runic marsh]

does duplicating affect GPU drastically im talking anything past 3% drop in FPS

[past basin]

No should be down around that percentage or lower.

The frames are already rendered, which is the hard part - the GPU just sends them two places at once.

[runic marsh]

ill take the hit then..

realising how a dual PC (one of which is an old macbook) setup is going to be another logistical nightmare..

[cursive ravine]

Okay so it gave me a prompt to update the device's firmware

So I'm testing that

Hopefully that fixes it 😭

Now it's stuck saying "Initializing" but it's been Initializing for the past 4 minutes @past basin

[past basin]

Are any of the other apps like OBS or 4K Capture still open? If so close them and restart Game Capture HD

[past basin]

It can be at that - if nothing else, extra cables

[cursive ravine]

Just did that, restarted game capture HD, still saying "Initializing"

[past basin]

Will it let you into the settings for the card whlie it's doing that?

[cursive ravine]

Nope

[past basin]

I've actually got to step out a minute, but I'll see if I can figure out anything on that after. You may be able to get to the same menus if you have the latest drivers installed, by going through OBS and choosing the properties for your source and then "Configure Video" or any other config option you may see there.

[cursive ravine]

So you're saying it could be an issue with just Game Capture HD?

[past basin]

It could be - it's the older app for a reason and no longer gets updates like 4K Capture Utility

Given that the card works in OBS and 4KCU, I suspect it's just the app. I was just hoping to use it to rule out software issues. If OBS will let you into similar driver menus that shoulf have a similar option, if it'll let us select audio buffering at all

[cursive ravine]

Well it was working well until I updated the card

No it doesn't work anymore in any other app as well

Both Elgato apps are saying "One Moment Please..."

Nevermind 4K CU is straight up saying No signal

[past basin]

One of the apps didn't release the card right - I'd reboot, should clear that up

[cursive ravine]

Without unplugging the card?

or should I do that as well

[past basin]

Just restarting the PC should be enough but you can try that too

[cursive ravine]

Restarted, still showing a black screen

[runic marsh]

also how does the 4k60 pro advertise as not needing a dual pc if capture cards do nothing offloading the GPU

[cursive ravine]

I tried uninstalling it but nothing changed. Noticed that when I plug the capture card into the PC it doesn't blink the white LEDs like it used to

The update might've bonked it

It still does get recognized by the PC and everything though

[runic marsh]

im going to retract my last statement as setting the EDID to display changed everything

bypasses at 240hz now..im not sure what EDID does..could i have possibly fixed an issue but created another what have i actually donme

[latent hawk]

Ok so what I did. Go to device manager and uninstall the drivers. Unplug and plug back in. Click on the scan for hardware changes and it will reinstall and repair the drivers required and it should show back up.

That is what mine did.

[cursive ravine]

I'll try that once I get back home

[latent hawk]

You are on windows 11 right?

[limber dew]

hi. plugging the chat link directly into the computer let’s us hear the game and the desktop at the same time in the headphones, unfortunately though, obs cannot capture the audio anymore. nothing is plugged into the capture card anymore. do we have to sacrifice desktop audio for this to effectively work, or are we able somehow get the audio to get back in the computer again?

[latent hawk]

#capture-cards message

[limber dew]

this unfortunately does nothing

i said nothing is plugged into the capture card anymore right now and if we plug chat link into it, desktop can no longer get to our headphones

[latent hawk]

I’m 100% sure chat link is 100% headset directional I think you need to sacrifice chat link to regain. Just plug your normal headset into your pc and use the steps I showed you in that chat message. Cause chat link is for those that don’t have an external mic

[limber dew]

well we need chat link for my dad to be able to hear his teammates on cod

otherwise it wouldn’t work

[latent hawk]

Just use cod party chat and a normal headset 🥺

[limber dew]

???

without chat link and reverting back to our old set up, his teammates would go directly to the controller

[past basin]

Sorry just getting back now. You say it's not lighting up? Any chance you can try it in a different port or with a different cable? If it's still bugged out, I'd uninstall it from device manager like FireFly was suggesting, but also make sure you reinstall the latest driver from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[limber dew]

and they wouldn’t be able to hear him

[past basin]

EDID is Extended Display Identification Data. Basically a bunch of data that gets sent when you connect a device telling the connecting device what display modes are available. Default behaiour for an Elgato card is merged, where it tries to merge the list with the Display's list and send your console or other PC a merged list, but Internal can be used to set it to send only the card's list, and display to send only the displays. That can be used to get around some hiccups.

[past basin]

Glad you got the passthrough working though!

[latent hawk]

Just as a side note, if you have the Elgato 4K Capture Utility the drivers also get hosted from there if that is up to date it will install the right drivers for you.

[past basin]

Double check that your OBS audio input capture for that Line In jack is set to Monitor & Output and not monitor only. Monitor is for you to hear, output is for chat and stream. So if you hear the audio in OBS but it's not in the recording, odds are it's in monitor only mode.

[dreamy oar]

I need help with my audio on a dual pc set up

everything i see says to install audio capture but i cant find that anywhere

[limber dew]

i’m a little confused at this. obs doesn’t display that any audio is going thru the audio input capture. wnd i don’t know how to set it to monitor and output

[past basin]

Yes - I had them trying the older Game Capture HD as well to test something else for an audio problem. In this case I'm worried it overwrote the new drivers with old, so grabbing fresh copy of the newest standalone ones may be warranted.
Normally you're right though and 4K Capture does away with the need to install them separately.

[latent hawk]

🙂

[limber dew]

nevermind the last sentence i’m just stupid

[past basin]

Oh, I'd misunderstood your dilemma. You're trying to get the Game Audio and PC audio in the same headset. That's trickier than you'd expect - the Chat Link cable isn't really designed to feed back the audio from the PC

[limber dew]

well we’re getting the audio from the pc to our headset while hearing the game at the same exact time. the thing is that the chat link is plugged directly into pc and not the capture card, nothing is plugged into the in jack right now

[past basin]

Normally I'd suggest listening to the audio thorugh the PC in this case (though there may be about 30ms delay). Most other alternatives require specialized hardware that can handle the multiway split.

That's fine - the capture card's line in jack is essentially the same as the cyan coloured audio jack on the PC

[dreamy oar]

Does anyone know why i can see that the audio is going through to my stream but i can hear it in my headset?

[past basin]

Either will work (though using it direct to PC bypasses the delay that syncs it with the video)

[limber dew]

but obs isn’t capturing the audio from the capture card anymore

that’s the issue

[past basin]

When you plug in the headset the HDMI audio on most consoles turns off - that's why we switch to capturing with the Chat Link instead.

Is the Chat Link not carrying over the game audio?

[limber dew]

no

it can only get desktop audio and the game audio, but cannot put the game audio on the computer

[past basin]

Did you add the Line In on your PC to your OBS sources as an Audio Input Capture? it is a different device than the capture card so needs to be added itself.

Alternatively you can use the Capture Card jack and st the Capture Card to Analog audio mode in 4K Capture Utility (setting stays on the card once set so you can use it with other apps)

[dreamy oar]

do i need a chat link to put audio into my headset and into my obs

[past basin]

Video is a bit blurry - you mentioned you see the game audio in OBS though? Did you set your OBS audio to monitor & output? By default OBS adds audio sources muted for you in case you already hear it. So you want to check the Advanced Audio settings (gear on the audio panel there will bring it up) and make sure your capture card audio is set to Monitor and Output

[past basin]

If the headset is plugged into a console directly, you will generally need a Chat Link. (Xbox is an exception, unless you need in game voice chats or Discord from it).

If there's no heatset in the console you shouldn't need a Chat Link

[dreamy oar]

yes i have done that. i am using my PC for streaming and laptop for the gaming.

which one do i plug my headset into for me to hear and for the stream to hear also.

[past basin]

Typically the Streaming PC. Audio on the gaming laptop would need to be set to the HDMI Out that connects to your capture card, then it should be sent to the streaming PC.

This does cause a small delay. If the delay is too long for you, you would need to install an app on the gaming laptop that would let you split the audio on it.

[dreamy oar]

yeah the gaming audio is sent to the streaming PC already. i just can’t change my audio output in my computers setting to the headset because it has to be set on the elgato sound output right?

[past basin]

Oh, do you have Elgato Sound Capture installed already?

[dreamy oar]

when i choose my headset in the settings I can hear the game but my stream cannot. when i choose the elgato output in the settings the stream can hear but i cannot

[past basin]

On the gaming PC?

[dreamy oar]

no i can’t find out how to download that .

i’ve looked it up and all but cannot find it

[limber dew]

did this, audio works but since it’s plugged into the in port on the capture card we cannot hear desktop audio again

[past basin]

Okay, I think I understand now - you mean the Elgato capture card as the output. So you want to listen to it on the gaming PC and still send a copy to the streaming PC. Elgato Sound Capture is bundled with Game Capture HD, which is why you're having issues finding it. You can get it here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows . Install it on the gaming PC, and you can just ignore the game capture app for now, and launch sound capture. Go to the PC option, set the headphones for one option and the HDMI for another.

[past basin]

That is unfortunately the expected behaviour. It's meant to get the audio from the console to the PC but doesn't get the PC audio to the headset at the same time.
To do that you need either a headset that supports dual simultaneous connections, or external hardware like a GameDAC or mixer.

[limber dew]

damn

we’re so close but so far lol

[past basin]

I've also known people to go as far as to use earbuds to the PC inside headphones to the console

[dreamy oar]

installing now

[past basin]

Some headsets and GameDACS that would work would be the Steelseries Arctis Nova Pro, The Steelseries GameDAC Gen 2, Astro A40, and Astro A50 (though not the A50X I hear). This feature tends to only exist on higher end headsets sadly.

[limber dew]

this might be the only option my dad has to do without spending any more money than we already do

or we could get a mixer but we don’t know which one

[past basin]

True, sadly I'm a bit out of date on mixers at the moment.

The imporant part a lot will be missing is a TRRS jack so you can use the headset mic (most stereo connections are TRS only, meaing 3 pole connector, and don't carry the mic)

[dreamy oar]

I don’t wanna say this too soon. but for now i am good. I will be back for you if i need more help thank you so much 10/10👍👍

[past basin]

Sounds good! Good luck with it

[limber dew]

https://a.co/d/g5GdGRg my dads asking if this one would work, but i don’t think he’ll buy it

also, with the set up we have right now, will he be able to chat with his friends while obs can hear it too? that’s pretty much all that matters, he just wants the desktop audio to hear sound alerts and music in the background

[past basin]

I'd have to look at the full spec sheet - at a glance I think you could get everything to the headset if you combine that with the Chat Link, but I think you'd only get the headset mic to go to one device. (given Chat Link dosen't split a headset mic you might already have a dedicated PC streaming mic though)

[past basin]

With the current setup ANY sound going to the headst should go to OBS, including voice chat, yes. Though this does not include his own headset mic

Chat Link won't split a mic feed because they are unamplified and doing that leads to headache.

(plus it's a passive cable so can't amp the mic itself)

[limber dew]

alright well my dad will just have to deal with the desktop audio not being in his headphones. we have a stream mic dedicated for the stream so yeah. just one more thing, what’s with the capture card freezing whenever opening and closing a game on the playstation? is there a way to prevent this instead of having to deactivate and reactivate all the time?

[past basin]

When that happens it's usually the Playstation switching display modes and causing the card to need to resync.
That happens because the menus tend to run at 60fps, with mostly basic options. Some games turn on things like 120fps, HDR or VRR. You can try turning those options off if you don't care too much about them and it may stop with that little hiccup for the resync. Can't change the modes if you turn the others off 🙂

[limber dew]

i see

[warped ledge]

Some games do this, and some don't it's normal behavior from the card.

[latent hawk]

@past basin You should sleep, been watching you help folks all day 🙂

[past basin]

Soon. Hitting midnight here, just finishing up some stuff for the night

[warped ledge]

Go to sleep!!!

[past basin]

Fine, fine. I'm just getting stuff ready for tomorrow there now.

[cursive ravine]

Yep. Sorry for replying now, went to watch Dune 2 last night and came back super late

[cursive ravine]

I'll try that now

[cursive ravine]

I tried removing the Driver and the capture card would just disappear from the Device Manager until I tried installing the driver from the site @past basin sent me. Btw I also tried updating the driver but it did nothing, it's also not a cable issue since my PC reads and recognizes the capture card, it's just stuck for some reason.

This shi was having issues and now it's completely bricked 💀

Cool!

[finite solstice]

Morning :). I feel like this is such a simple question lol ... the Elgato HD60X, how does one get it to power up with the pc? Every time I start up my pc, I have to unplug and replug in the USB cord to get it to power up?

[warped ledge]

Which card?

[cursive ravine]

HD60S

[warped ledge]

I’ll check a few things, but what does it show up as?

[finite solstice]

HD60 X

[cursive ravine]

I've read online that the update prompt on Game Capture HD bricks your card

and it sure did with mine

[finite solstice]

it works great, no issues other then it doesn't power up with my pc

[warped ledge]

Make sure nothing else is plugged into that port next to the card.

[finite solstice]

ughhh, just about every port on my pc is taken up, I only have the two usb 3.0 an 4 usb 2.0 ... hd60x an my razer mic is on usb 3.0 ... I can try an move my mic usb an see if that does it but everything else usb powers up fine

[cursive ravine]

@warped ledge the general issue is that, after the update, the lights don't turn on anymore when plugging it into the PC, it is not a cable-related issue, it doesn't show any feed at all, doesn't even get recognized by the 4K capture software and the Game Capture HD software has it stuck in the "Initializing" state

while the screen says "One Moment Please"

I tried uninstalling the driver and installing a newer one (got it from the elgato website) but nothing

[finite solstice]

@warped ledge Appreciate the information, but unfortunately that didnt work. I even went as far to unplug all USB devices, even on USB 2.0, so only the HD60 X was the only USB Device except keyboard. I keep looking for a power button but not seeing one lol

[warped ledge]

Shouldn’t be in usb 2.0 it needs 3.0

[finite solstice]

@warped ledge My Apologies, think I might have worded it wrong. The HD60X is in a USB 3.0 port. I meant I even unplugged everything in the USB 2.0 just to be sure there was nothing plugged into USB at all, with exception to my keyboard which I need to put in my password when I restarted. Sorry if I worded that unclear 🙂

for now Im able to unplug the card an start streaming here in a few minutes, but would like to find a resolution to this as unplugging it while not hard to do, I really dont want to wear the port out over time unplugging it an replugging it back in. Just weird that everything else on USB, including my StreamDeck, powers up on startup, but the HD60X Doesn't 😦

[cursive ravine]

So I suppose no one knows how to help me?

[drifting cedar]

Hello, i have problem with 4k 60 S+. Default recording format is mp4, when i change to record in mkv format my videos have 2 audio channels, in mp4 i got 1 channel. Also i updated device for newest version with "left control"

[warped ledge]

This card doesn’t work on anything under usb 3.0

[warped ledge]

At work, but looking.

[warped ledge]

Have you tried all this? https://help.elgato.com/hc/en-us/articles/360027960132-Troubleshooting-Capture-Device-not-found-or-connected

[finite solstice]

It works great but only issue is having to unplug it to get it to power on, after that it's fine

The device is found, no issue there but yeah I saw that article 😎

[warped ledge]

I’m unaware it has 2, what are you using to record? Via software?

[warped ledge]

What usb version 2.0 or 3.0?

[finite solstice]

Stream labs as OBS was giving me issues

The hd60x is connected to USB 3.0

[drifting cedar]

I record via standalone on sd card. Lets say month ago it was fine, i was recording mkv with 1 audio channel, i didnt change anything

[finite solstice]

Oops, my bad I misread as a question to me lol

[warped ledge]

I don’t have this card, but was there any updates too it?

[finite solstice]

Now that Ive ended my stream for a break, I realize there's no option to power the device down?
The manufacturer recommended downloading software for the device, I do from link provided, install but trying to open software does nothing

[warped ledge]

4K capture Utility or OBS?

[drifting cedar]

I have newest version from 2 monts ago and problem showed in moth ago, so i dont think its software fault. Also sorry for my english but in not a native english so i try my best 😄

[finite solstice]

Capture utility

@warped ledge

[warped ledge]

You’re doing great! Honestly since it’s a feature not available on any other card, I’d suggest opening a ticket with #official-tech-support

[warped ledge]

So it’s software controlled. if you open the app, it turns on the card. If you close the app, it turns off the card. It’s powered through the USB though.

[drifting cedar]

Thanks I did this via emails and they said i must update device... Problem is i have newest vesrion of software. I dont know what to do

[finite solstice]

App didn't seem to open anything but I didn't look to see if that was starting up the capture card ... I'll check, thank you 🙂

[warped ledge]

Also do this, and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[finite solstice]

Cool, I'll give that a look and see too, thanks 🙂

[warped ledge]

If it’s a “must” ask them to provide the correct firmware to update. They would have access and send them screenshots and the log so they know what you have.

[drifting cedar]

I send them my logs 2 times via their app. Nothing they said helped me 😦

[warped ledge]

What’s the ticket number please?

[drifting cedar]

2006641837 - case closed , 2006839970 - actual case

[warped ledge]

@waxen eagle can you relay to Staff please, and see if they can assist.

[drifting cedar]

ummm im kinda new to discord so what do You mean? You asked someone for helping me? Im seriuos with question cause i dont understand discord yet.

[warped ledge]

Yes, given the issue.

[drifting cedar]

Wow, thanks a lot ! 🙂

[warped ledge]

You’re Welcome!

[drifting cedar]

thanks 😄

[past basin]

I missed the point where this was done in the Game Capture app the other night, sorry.
Can you go back into 4K Capture Utility, hold down CTRL, got to settings, got to the Device tab and see if the card shows up and gives you the ability to update the firmware in 4KCU?

4KCU is newer and should have newer firmware than whatever was in Game Capture HD

[clever hatch]

Hey, I was able to reconnect after a few months of break elgato HD 60X, between the computer to play and the computer to stream. Unfortunately, I can't remember the last time I did this, so that I could have the game audio in my headphones and the headphones hooked up to the gaming PC, and not have to listen to the game audio from the live listening with delay. When I switch on gaming PC sound from elgato to headphones, I don;t have sound on streaming PC. Any ideas please? ❤️

[past basin]

If you're using OBS, make sure you enable Monitor and Audio in your advanced audio settings for the card. By default it gets added as monitor off, and only goes to stream and recording

[clever hatch]

I'm using Streamlabs OBS, but I see in a app - Elgato 4K Capture there is no sound when I switch on gaming PC from elgato to headphones. Streaming PC:

[sleek terrace]

Hey, does the: https://www.elgato.com/de/de/p/game-capture-4k-x need both outputs to achieve its max potential? (or even work at all?)

[clever hatch]

The problem is that in order for the sound to stream in Stream labs I have to set elgato as the default speakers/headphones on the Gaming PC, thus my plugged-in headphones to the Gaming PC do not produce sound. When I change the sound to them there is no sound to stream instead, there is just the picture, because on the Streaming PC I have elgato as the microphone.

[past basin]

Set the Elgato as speakers? Are you using Elgato Sound Capture on the gaming PC? If so, load it up, go the the PC Gaming section and fix the output that should be going to your headphones

[clever hatch]

I don't use because I can't find a download link. I have elgato as Output to choose from or my headphones. As for gaming PC.

[past basin]

Oh, okay. You mean the HDMI that goes to the Elgato. So there's no app already on that gaming PC from last time that does audio splitting? Like Sound Capture, Voicemeeter or Wave Link? Do you recall what app you used to split it before?

[clever hatch]

Unfortunately no, I think that before the format the previous employee may have installed something and then it worked everything so that I had the game in my headphones and on the other PC, PC streamer, the game sound also. Will installing Elgato Game Capture HD on the gaming PC help something?

[past basin]

If it was Sound Capture it's only available bundled with the old Game Capture HD, so that could help yes. If there's a Wave Mic on the gaming PC wave link would work too. Third party wise Voicemeeter Banana is pretty common too

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows would be the link for Game Capture HD (with sound capture)

[clever hatch]

I've got it now 😉

[sleek terrace]

Hey, does the: https://www.elgato.com/de/de/p/game-capture-4k-x need both outputs to achieve its max potential? (or even work at all?)

[past basin]

What do you mean by both outputs? The card has one HDMI input, one HDMI output (for passthrough to another monitor), and one USB output. The passthrough monitor is not a requirement.

It does need USB 3.2 Gen 2 to operate at maximum resolution and refresh rates. Though it will work at similar settings to the HD60X on 5Gbps USB connections. (there's a chart at the bottom here, that goes into more detail on what modes require 10Gbps and what ones require 5Gbps). https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

@tardy condor , another thing to check for that 4K60 Pro Mk2 issue you mentioned in Wave Audio is that Windows Audio Enhancements are off. Sometimes Windows will treat the audio input as a mic and apply filters that will make non-vocal sounds from the card sound muddy and underwater. https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd296f72 has info on adjusting that. This could trigger differently depending on the audio bit depth as well.

Noise suppression apps, including ones sometimes bundled with PCs can sometimes have a similar effect.

[tardy condor]

this the right spot?

couldn't see a 'additional device properties' thing

[past basin]

That's fine, it might not be there on all systems. If it's not there, audio enchancements are off. that's one headache down

[tardy condor]

I don't normally ever have 4kcap util open, but this is the mic tab

[tardy condor]

yea im running a oem win 11 pro I think, no manufacter changes

[past basin]

Okay, I'm just setting your note about Wave Link there as well. That's fine.
4K Capture Utility will hook audio straight from the card generally, regardless of mic settings.
Any chance you have an audio sample of the problem?

[tardy condor]

not on hand no

id have to wait for it to randomly happen again

[warped ledge]

What is happening with the audio?

What card?

[tardy condor]

sounds underwatery sometimes

4k60 pro mk2

[warped ledge]

Odd, I had this card no issues like that, you have the latest drivers?

[tardy condor]

lemme see

im on 1.7.10, 1.7.11 didn't seem to have any changes mentioning my card

[past basin]

Restarting the console resolves it as well. Sorry they started this in Wave Audio, so the original problem was mentioned there. I suggseted here because I didn't realize they also had Wave Link involved.

[warped ledge]

Try the recent one

[tardy condor]

alright, ill probs need to restart pc right

[warped ledge]

Idk why wave audio does this, but it’s a thing with capture cards recently.

I’d rather route it separately to rough OBS vs using wave link for it.

[tardy condor]

i don't keep obs running unless I'm actually recording or streaming,t bh

ok, updated drivers, didn't tell me to restart but should I?

[warped ledge]

I would

[tardy condor]

brb in a couple then

ok, back. pc up. next step?

im still on wave link 1.9.0 since I had some pretty big issues in 1.9.3, so I'm waiting for 1.9.4 to try again

[past basin]

Fair enough. When did the problem start, and does it happen only in OBS or if you use other apps like 4K Capture Utility?

[tardy condor]

the current ones or the 1.9.3 ones?

Current happen no matter what. Doesn't matter if OBS is open or closed, or 4k is open/closed

[cursive ravine]

The thing is, Game Capture HD is telling me "Initializing..."

so it does recognize it

[cursive ravine]

Already tried that this morning, it says it's on firmware 00.00.00 and once I try to update the firmware it says "latest firmware already installed!"

[past basin]

#official-tech-support may have a way to override that.

[cursive ravine]

Sorry for replying after many hours, I had read online that there's a way to fix it using Game Capture HD on Mac, so I texted a friend and asked them to meet up and let me try that with theirs

Unfortunately I had to find out the hard way that the HD60S only works with Intel-based CPUs

not Apple Silicon

[past basin]

Yeah. Game capture HD for Mac doesn't run on M1. Or rather it will run in emulation though Rosetta2, but not well.

I suspect you came across a few of the same threads I did on the issue by the sounds of it.

[past basin]

If you updated 4K Capture Utility, it hsould have installed updated drivers for the card as well. At this point I'd probably wait and see if that resolves the issue, and if not see if you can get an audio sample to help folks narrow it down.

Since it's an OEM Windows Install and doesn't have noise cancellation installed or audio enchancements on, that rules out the most common causes.
I would suggest keeping the PS5 in linear PCM mode too - the card doesn't really support Dolby

[tardy condor]

This is a short clip, might be a lil hard to tell, I dunno. I can hear it, but don't know if it shows on recording

[cursive ravine]

Yeah, updating = isntant brick

which is such a shame

tbh

[past basin]

Yeah, I'm sorry I didn't catch your message about the firmware update in Game Capture in time to stop you sorry. 4KCU is the newer utility and we'd already checked firmware in that - didn't occur to me that Game Capture would even suggest an update since we were already on the newest

[cursive ravine]

I wanted to send a support ticket email but it asks for a Product Number, and that I cannot know, since the label on the bottom got ripped (I got it second-hand)

[cursive ravine]

You told me to test out Game Capture HD yesterday so I did

Then I saw the update and everything

so I tried it out and here we are

[tardy condor]

a bit of scratchy sounds happening now, not watery

[past basin]

Yeah, like I said I didn't expect that it would suggest a firmware update since the ones in 4KCU were newer. I'd only suggested Game Capture to see if it gave you access to the audio buffer setting 😦 Wish I'd caught the message about the firmware in time to suggest saying no to that one.

I'm trying to dig up the product number for a HD60S there now

[cursive ravine]

Okok, let me know when you do

[past basin]

Looks like there may just be the one product number for the 60S - 1GC109901004

[cursive ravine]

So should I just submit a ticket or still ask in #official-tech-support ?

oh nvm it's not a proper channel lol

[bold moss]

My HD60 S is having a black flash in OBS when using the 4k capture utility window. Does anyone know how to fix this? I've tried everything

[past basin]

Install the driver for it and add it directly to OBS as source (Video capture device) https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[cursive ravine]

If you're still around, I tried doing that btw but I'm not sure I'm doing properly, which drivers did you uninstall and how did you do it? Because when I did, nothing changed, but I may have deleted the wrong one

[latent hawk]

https://www.youtube.com/watch?v=DOl66FfsrAE

Delete the sound output then the actuall device driver. DO NOT RESTART your pc

[cursive ravine]

Yeah that's not the issue

[latent hawk]

That is what you have to do for the issue you provided as I also did the same

[cursive ravine]

It doesn't even show the image feed anymore

[latent hawk]

Then do as I said above 💀

[cursive ravine]

And the lights on the device itself don't turn on anymore

[cursive ravine]

But it says no audio output fix

So I thought it was something different

[latent hawk]

It also applies to the video

But if you said no lights then your Capture card died or your power cable is bust

[cursive ravine]

Alright, I'll watch it rq

[cursive ravine]

I doubt it's a cable-related issue since it does still get recognized by the PC

if I go in both 4KC and HD Capture, they both recognize it

[cursive ravine]

But nothing is shown

[latent hawk]

This is where you re install the video

[cursive ravine]

Let me boot up my PC rq

[cursive ravine]

What should I click on?

[latent hawk]

... I though you was using a HD60X

[cursive ravine]

No, I said from the beginning it's an HD60S

[latent hawk]

But just unistall it and then unplug the capture then back in ad click on

Also look around in the drivers on that page and delete any of the same name

[cursive ravine]

It also gives me this prompt, should I check it?

[latent hawk]

Just unistall yes

Make sure your capture card is unplugged first as a precausion

[cursive ravine]

so I don't need to check "Attempt to remove the driver for this device", right?

[latent hawk]

Check it

Your prompts show different to mine

[cursive ravine]

Yeah, I noticed

for some reason, I see most people in tutorials etc don't get this prompt while I do

alright so, I uninstalled it, checked software changes, but it doesn't show up again like it did in the vid

[warped ledge]

You’re using a Mac M1?

[cursive ravine]

Nope, I'm on windows atm

I tried using a method I found on reddit from someone having the same issue as mine, and it is possible using a Mac

but it's unfortunately possible with an intel Mac

[zenith ether]

Hey guys im having an issue I installed elgato capture pro to my PC and have everything hooked up, looks awesome everything is running only issue is my sound I have my arctis pros plugged into my PC but i can't hear ps5 which is connected to elgato. Obs sees sound from Elgato but can't hear do I need a hdmi sound extraxter or is there a fix?

[past basin]

Make sure you turn on monitor and output for the capture card audio in OBS. By default OBS adds audio sources with monitor (the ability for you to hear it) off, so it only goes to output (stream and recording) - the assumption being you might already be able to hear the source. This option is found in the advanced audio settings (either though the menus or the gear icon on the audio panel)

[cursive ravine]

Just noticed how the email support also asks for a picture of the Part Number and a "proof of purchase"

The issue being I can't physically do that since I got it second-hand

And the Part Number is supposed to be written on the sticked on the bottom of the card, which is gone

[zenith ether]

Owe you big if this works, gonna try this weh I get home

[warped ledge]

Time for an upgrade of you’re able to afford it.

[warped ledge]

They ask due to RMA process

[cursive ravine]

So you're suggesting me to just get another?

[warped ledge]

I’ll DM you so we go over stuff, if that’s ok

[cursive ravine]

Sure

[tardy condor]

still happening, i'm about to remove the 4k60 pro, plug ps5 into tv, and sell the stupid thing

[past basin]

I don't actually hear anything in this clip until the 20 second mark, where I hear something that might be from a mic instead? You mentioned you're feeding the audio through Wave Link - Is your stream mix feeding into OBS and set to either Monitor Off or Monitor & Output? And are you using default tracks? If you've changed the track config in OBS you might want to make sure the track for the PS5 / Stream Mix is included on the recordings in the recording settings.

[tardy condor]

don't use stream mix in obs

I use individual sources

[past basin]

If you turn on monitoring in OBS can you hear the PS5? Because I don't hear any PS5 audio there. Did you add the audio into OBS as an Audio Input Capture or through the Video feed, and does the OBS meter for the audio move there?

[tardy condor]

I don't normally even have obs running. only when actually recording

[past basin]

Fair enough - my main concern is that I can't hear what you're hearing. If OBS was recording the card directly and didn't have the issue, while you heard it on your end though, that would confirm the problem was Wave Link and no the card itself

If it was in both, we'd know the issue was card related

[tardy condor]

I have no idea what's causing it. None.

dunno if the newer hd60 x would run any better or if I'd have similar problems

[past basin]

That may depend on if the card is doing it or the Wave Link software still.

I'd suggest sorting out the recording in OBS for the audio. Worst case, since you're using it in Wave Link too you may have to disable "allow applications to take exclusive control" for the audio part of the card - if your OBS is actually setup correctly to record the missing PS5 audio, it might be that Wave Link is hogging it. (this setting is in Windows Sound Settings - press Windows Key + R, type mmsys.cpl and press ok. Find the card in the recording tab, go to properties, remove the option for exlusive mode. Same spot you were earlier checking for Windows Audio Enchancements). It might require a restart to clear existing exclusive control claims when changed.

If you run a recording while pulling straight from the card in OBS, then hear the problem, stop and go listen to the audio in the recording and see if it has the problem. If recording is clear, it's likely passing the audio through Wave Link that's causing the issue - maybe turn up the buffer in the settings, under advanced and see if that helps. If it IS in the recording too, we know the sound issue is actually coming from the card and we sort it out there.

[tardy condor]

on the official ps5 setup video for the 4k60 pro mk2, some are saying they have issues with HDR enabled

would that mess up audio?

remove the option for exlusive mode
That's already been done

[past basin]

Give me a minute to hop over there and see those comments

[tardy condor]

buffer already at "large"

[past basin]

But it's worth testing

Was that adjusted up to large after the problem started happening or before? Default is medium

[tardy condor]

ive had it set to large for a while, so I've tried it with both

[past basin]

Fair enough, as long as both were tried it rules that out.

[tardy condor]

at least 2-3 months

[past basin]

Any chance Wave Link was upgraded around the time this started as well? I'm assuming this used to work correctly?

[tardy condor]

I can't recall the last time it worked properly, tbh.

I've rarely turned on my ps5 due to this annoying audio issue which only happens with the ps5

pc games, no issues

[past basin]

I don't know if #official-tech-support has run into this before either but if you haven't I'd open a ticket with them in the meantime. Can take a couple days for them to get back to you sometimes, so I may be better to open a ticket early and still look for other solutions than wait til you're out of options to try and do it then.

If you want to test, you can bypass Wave Link and set Windows to listen to the capture card directly to get the audio instead. That might help us rule out the software as a problem or not. A bit annoying long term since you loose some control, but will at least let you narrow down where the issue is coming from. That's just a setting change in the audio settings to set the capture card to always play through the PC audio.

You can try updating the drivers with the standalone versions as well, just in case updating 4K Capture Utility earlier didn't do that (it should have though, but shouldn't hurt to do it manually either, if you haven't already) https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[tardy condor]

ok, that's weird, windows set "microphone (realtek audio) as default mic, but wave xlr as comms default?

i hate it when windows breaks things

[past basin]

I know the feeling. I've had literal nightmares about Windows Audio while I was at one of my old jobs 🙂

[tardy condor]

would that cause it?

[past basin]

Unlikely, the capture card audio shoudln't care what's default

Though I'd probably still fix that

[tardy condor]

set to default playback, or aux 1?

[past basin]

For the capture card - probably default so if you change from headset to speakers it follows you (depends on your setup or preference really)

[faint bridge]

is there a way to connect my ps5 audio to my pc without the chat link? I could have sworn I did that before

[past basin]

If you aren't using headphones with the PS5 (or listen through the PC) then yes, you can just run the audio through HDMI. If you're using a headset for party chat and stuff you'll likely need the ChatLink (though some headsets like Arctis Nova Pro and Astro A50, and their associated DACs and Mixamps can work around it)

[tardy condor]

hmm, its always playing audio through my soundbar for some reason, no matter if I have headphones or speakers toggled

[faint bridge]

Im not in a party.

[past basin]

On the playback tab is your soundbar set to the default device?

(in the windows sound settings)

[tardy condor]

nvm i think its other way around, always in headphones but not speakers? had headphones on neck

but the audio seems to be doubled

[past basin]

Yes, then if there's no headset connected the PS5 will default to HDMI audio. If unplug the chatlink it should switch over - if you're using an external capture card with the chat link you'll need to set it back to HDMI audio (done with 4K Capture Utility settings for Windows and capture device utility for macOS, if it's one of the newer cards)

[past basin]

Yeah mute it in Wave Link now - we're probably still playing it through there too

[tardy condor]

with listen disabled, only plays once i think

[past basin]

I'd just mute it at the input for it in Wave Link so it doesn't affect anything else you have in there

[tardy condor]

mute headphones mix or stream mix since I don't use stream mix on stream, i have individual sources so browser isn't included unless I toggle it on
Headphones

[past basin]

I'd mute the headphone mix

[tardy condor]

ok in headphones audio plays once

but no soundbar audio unless i switch to stream mix now

[past basin]

perfect. So now your PS5 audio is running through Windows - no processing by Wave Link. If the problem goes away we know there's a hiccup running it with wave link. If it doesn't we know the hiccup is with the card.

[past basin]

If you change you windows default device (sound icon in the task bar near the clock) to the soundbar, it should move over

That little icon with the two sliders on Win 11

[tardy condor]

added an output button on my XL, 'daily' scene

just need to remember to use a new button lol

[past basin]

That's what I have done with my setup too 🙂

My Stream Deck gets more use switching audio devices lately than actual streaming

[tardy condor]

Yea, I have an XL, og 2017 (still works!), and pedal, but no room under desk for pedal atm

[past basin]

Only thing left now is to see if the problem comes back. Like I said, if you keep hearing it now, the issue is likely tied to the card. If not running it through Wave Link was causing the issue.

Yeah, I've got the Stream Deck +, which is what's giving me Wave Link right now, and a pedal that I also need to clear room for (just need to move the subwoofer)

[tardy condor]

have all these up on my upper monitor while testing haha.
I only use a 1440p monitor for my gaming, since 4K is a bit of a stretch on a 3070

[past basin]

Yeah, I'm on a mobile 3070ti, I know that feel. 4K for shows, programming and web browsing. Still mostly 1080p for gaming

[tardy condor]

1440p120 works well enough for me for most things, some games I lock to 60 if demanding tho

anywya, time to test

[past basin]

Sadly my gaming monitor is so old it only does up to 75Hz. Someday I'll update it

Good luck with the test!

[tardy condor]

i have a similar model for both 1440p and 4k monitors, but unfortunately neither have VRR

[past basin]

Yeah, no VRR here either. Only the laptop screen itself goes above 75 anyway so it'd be wasted

[warped ledge]

Yeah, I actually have a video in #community-resources

One shows with, and without.

Via chat link. Super easy to follow

[junior iris]

I want to upgrade from the Elgato HD60 S to the 4K pro, just want to make sure before I buy it, will it fit in the slot under the graphics card?

[pine spear]

Hi, I bought the elgado capture card for my Xbox series X and I’m trying to get it to capture my mic on OBS but I haven’t been able to figure it out. Is there anyway you can help me?

[tardy condor]

did not fix it, at least, not completely :/

[junior iris]

Can anyone please advise?

[past basin]

This depends on your motherboard specifically. Not all physical slots will offer a full x4 lanes of PCIe, especially as some split it off if you add things like NVMe SSDs. The 4K Pro needs at least PCIe 2.0 x4. If you know the specific model of your motherboard this can usually be identified in the manual for it

[past basin]

How are you trying to capture your mic? If you are trying to use a Chat Link setup, it's important to know that the Chat Link does not split the headset mic, and isn't wired to do so - it only splits audio out from the console.

[pine spear]

I have a chat link Pro set up and everything so I’m not really sure what I’m doing wrong or if I have something on OBS done wrong

[past basin]

Hm. So it's the card then. That's unfortunate since it's already on the latest firmware and drivers - you might want to reach out to #official-tech-support . Or try turning off HDR as you came across earlier to see if that has an effect (if you didn't already). With any luck one of the other volunteers might have some ideas as well, but I think I'm fresh out at the moment, unless the HDMI cord has a partial defect or grounding issue. 😐

You could also try bypassing the HDMI connection entirely, but would have to either have a USB sound device for the PS5 with a headphone out, or a Chat Link or something similar run to your controller, so you could capture the audio over 3.5mm analog.

[past basin]

How are things wired up? Using the Chat Link Pro normally, it does not split your mic, so it only sends mic to the console, not the PC.

[pine spear]

I have the end that supposed to go into the capture card then the chat link pro that goes to the controller and then the headphones

I just followed the steps on the box. I have the chat link pro.

[tardy condor]

Don't think it's the HDMI, using the og ps5 cable (ps is less than 6 months that I've had it i think, new), and a high quality hdmi cable for cap to monitor.
Can't afford a chat link, but don't think i'd have much use for it since I don't use in game voice chats.

I don't see how HDR would affect audio, but can try it

[past basin]

That's the correct setup - but again it's not actually wired to split the mic. Headset mics are not amplified singnals, so splitting them tends to risk volume issues and distortion. If you check the end going into your controller you'll see 4 metal contacts - these carry left channel, right channel, ground and mic, and this is called a TRRS jack. The end going to the PC has 3 contacts, left, right and ground - there's no mic contact. This is called a TRS jack. Aside from the issues with the unamplified signal making it risky to split a headset mic, most PCs are also only wired to take in TRS jacks.

So a Chat Link or Chat Link Pro, will only split the audio coming OUT from the console, not the headset's mic. The mic goes to the console only. The Chat Link only copies the sound you actually hear, not what you speak.

On Xbox you can try turning on the mic monitor effect in the volume options, which plays your own mic back to you so you can hear it - but it's not designed for this and typically doesn't get loud enough. If you're hearing your voice at all, it's likely coming from the Xbox mic monitoring.

Typical solution to this is to use a different mic on the PC. This lets you mute your stream and console chat independantly and may let you use a better quality mic with your stream. Some actual headets also allow dual connections doing away with the need for a Chat Link entirely, but this is usually only on higher end headsets like the Arctis Nova Pro, Astro A50, or the Astro MixAmp or Steelseries GameDac. Likewise there are external mixers that can do this to.

But the short version is, the Chat Link only gets the audio out of the Xbox to the PC, not the headset mic.

[junior iris]

Is this good?

[past basin]

I was thinking more a problem with the card's side of things internally, to be honest. An Aux cable can replace a chatlink in the short term for testing though if you have one about - just plug the controller audio jack to the PC's cyan Line In audio jack, and either add that to Wave Link or set it to Listen to like we did the card.

[past basin]

That just tells us the speed, not the number of lanes available. Can you get the motherboard model info instead? You can press Windows Key + R, type msinfo32 and press OK. Then when it comes up, look for the baseboard product and baseboard manufacturer. That will identify your motherboard.

[past basin]

This of course won't carry a mic, but it's enough to get the audio into the PC without passing it through the card. If this works, then I'd check with support about the card, especially if you're still within the warranty period (2 years if bought from an authorized dealer).

[past basin]

Is this a Dell Inspiron 5675?

[junior iris]

yes

[tardy condor]

TBH, I could realistically sell the ps5, i mostly wanted it for a few exclusives which ive finished haha

[past basin]

Unforunately the manual is a bit unclear on how many lanes each slots supports. Based on what I'm reading there I THINK it'll do fine? But you might want to actaully contact Dell support to confrim that because I'm definitely not 100% on this. I believe the slot will run at x8 which should be fine, but again I'm not 100% sure. The manual is not very detailed about the PCIe setup in that machine. https://dl.dell.com/content/manual12622231-inspiron-gaming-desktop-setup-and-specifications.pdf?language=en-us

[past basin]

That sounds like me with the Xbox once all my friends stopped playing Forza, since the other exclusives I have also run in the Windows Xbox app 🙂

[tardy condor]

yea, horizon forbidden west is coming to pc in like a week so

[past basin]

Is it? Dang. I pre-ordered that one, got busy and still haven't finished it, let alone the DLC

[junior iris]

https://youtu.be/UVw9VuofPzU?si=EtFszIMvCsI6ADlB

I think he mentioned the specs at 4:04

[past basin]

He mentions some of it, though without the x8 warning from the manual. So it may not be 100% accurate. If it is x8 though it should be fine

[zealous laurel]

Any chance someone here is looking for a capture card? I think I’m going to get rid of mine

[past basin]

You may have better luck with it on a local sales site like Facebook Marketplace. Most folks in here likely already have a card they're looking for help with.

I take it no luck finding a local tech to help with the setup? Some regular PC shops will provide "smart hands" service where they basically show up and call support for you if they can't set it up on their own and let support walk them through it. I've been told Geek Squad's support may also do the card setup in select stores (though they may require you to drop off the gear) since it's a product they sell and are an authorized reseller for (but you'd have to check with the local one, if you have one).

[bright hatch]

sadly, I’ll return my HD60X and get my money back. I just don’t have a use for it and I’ve found a better way to screen share my iPad for free.

[deft wedge]

Does anyone know if passthrough works for pci-e capture cards when PC is turned off?

[vapid osprey]

Has anyone used a longer usb cable with their hd60s+?

[warped ledge]

<@&581565551495741448>

[warped ledge]

Have you tried screen link?

[warped ledge]

Yes, this will work, but make sure it meets the specs.

[vapid osprey]

Thanks

[past basin]

Screen Link was actually moved to the legacy product list just back this January it seems. I don't think it's available on the App store anymore, unless you already had it.

[warped ledge]

Yeah. I have it! It works great for mobile.

[warped ledge]

Software activates it like a on/off switch.

[past basin]

Yeah it looks nice from what little I've seen of it - sadly being in Android world, I never got to try it myself.

Shame, because it probably would have worked for garyisking - their problem is the video on the ipad when connected to an adapter was coming up letterboxed for non-media things like the home screen. Apparently after it was confirmed in the listing for the apple adapter that it puts screen mirroring mode in 720p, and switches to 1080p for things like video (Which then only play on the HDMI out, not the pad itself).

[past basin]

Glad you've managed to sort out a screen sharing solution that got around the letterboxing issues with the adapter, by the sounds of it. Sounds like you put a good bit of work into getting that working the way you wanted.

[deft wedge]

Alright, then I need to make a switcheroo... I will passthrough incoming signal (which is a camera) to a camlink, just to be able to use the camera on my gaming pc when not streaming 😄 and yes, I have verifed with elgato that this is possible to do but it means I need to move my hd60pro to the game-pc and have the camlink in streampc 🙂

[warped ledge]

Sounds about right!

[fair drift]

I want to stream video games, is it smarter to get a $3500 4090 PC build and run games and stream solely off of that, or should i get a $2500 4080 build that i game off of, a $1000 streaming dedicated build, and a $250 capture card?

Both around the same price, could a separate streaming pc and a capture card offer better performance and other advantages?

Id figure all the other stuff like how to properly use the capture card, and how to setup everything later, rn i just want to know if its better so I can map out components list

[warped ledge]

so you're wanting to stream PC games?

[fair drift]

Yeah

I saw a video explaining that with a dual PC setup the capture card makes everything better

[warped ledge]

yes, so your streaming PC, would have the capture card, and your gaming PC would route to it.

[fair drift]

Would having the dual setup be a smarter choice than a single rig?

[warped ledge]

yes if you're running everythig in ultra

or high

the gpu is working on the game, so if you're doing a single pc setup, it can tax the gpu for encoding.

I strive for this myself.

[fair drift]

And if i went that route, should i center the gaming rig purely off of gaming performance (ie. 7800x3d + 7900xtx) and the streaming PC off of a pure content creation build (ie. An efficient intel proccesor, and an Nvidia gpu as i offers better streaming benefits)

Thank you

[warped ledge]

yes

[warped ledge]

you're welcome!

[hard wing]

Hi! I'm experiencing screen tear while plaing CS2. I have a mirror fullscreen projected to the 4k60pro. I have 240hz on my gaming pc. Does anyone know what could cause the screen tearing?

Most youtube content about fixing screen tearing is about extending the screens to fix screen tear, but I already have them extended.

[remote gate]

I seem to be having an issue. Right now I am just using the playstation audio coming from my capture card to hear my game because my headset is connected to my PC, but my spatial audio keeps messing up anything that happens in froont of my player I cant hear and I have to turn my head to the side to hear anyone talking and even then it can go in and out and sometimes be super quiet

When the headset was just plugged into the ps this did not happen

[past basin]

Unfortunately the capture cards are generally designed for Stereo audio and do not always work well with spatial audio. Actual 5.1 will outight wind up dropping channels above Stereo's 2 (eg center channel).

[fiery locust]

Hello. I have an issue with the Elgato HD60X. I have connected it with my PS5 and I use it to stream the PS5's display to my laptop via OBS. Whenever I use fullscreen projecter (preview/source), everything runs fine for 10-15 mins (full 60 fps) and then out of nowhere, the games start dropping frame rates down to 30-40 fps for a few seconds (not more than 10s) and then starts running fine again. I have tried changing cables, ports and reinstalling OBS to no avail. This issue keeps persisting and is present in every game I play or even when the PS5 sits idle on the home screen. Any help will be appreciated.

It's not a problem with the PS5 because this issue isn't present when I use the display in windowed mode.

[past basin]

Following up on this, setting the PS5 back to Linear PCM should resolve the issue (though it will disable your spatial audio).

[past basin]

Are you GPU drivers up to date, since OBS is rendering that video on your PC? Does the OBS log show any issues (Help menu has the logs - there's also the ability to upload one - it makes a new log every time you open OBS so make sure you only uplaod ones that have the issue - they have a log analyzer for common issues at https://obsproject.com/tools/analyzer )?
If you make a recording does it show up in the recording or just the projector (preview and projector performance will be sacrificed to save performance for recording and stream in event of a bottleneck). Does the same issue happen if you use a different app like 4K Capture Uility (Windows) or QuickTime (macOS).
In some cases OBS will also prefer being run as admin so it can set it's GPU priority higher than other apps to prevent performance issues.

[fiery locust]

GPU drivers are upto date. I'll check the OBS logs and get back to you. I haven't made any recordings, I just use the capture card for streaming the display.

I'll set OBS to run as admin.

[past basin]

Sounds good - I'd try another app if you have the time too. Can help narrow down if the issue is card related or OBS.

[remote gate]

So theres no real fix

[fiery locust]

There are multiple log files and they are all text files. How may I check for errors in them?

[past basin]

Ideally run OBS, wait for the issue to crop up and load up the current log and read thorugh it for warnings and errors. The upload option also uses the current log - you can take the URL that gives you and put it in the analyzer

[fiery locust]

Thank you.

[past basin]

Not without involving extra hardware that can down mix it (eg run it through some sort of audio receiver or mixer first, to extract the surround sound to your headset and feed stereo out - I believe I've seen some audio extractors that offer downmixing like this too that you could put between the PS5 and capture card to have it downmixed back to stereo before getting to the capture card but extracted with surround detail for your headset before it).

Without extra hardware, best to do is set the PS5 back to 2 channel stereo so you're not dropping directional channels.

The number of different incompatible spatial codecs out there, and the lack of support for them on most streaming platforms hasn't made multi-channel or spatial audio a big factor to most streamers - I'm not sure of any capture cards out there at the moment that'll handle stuff like 5.1 directly. Especially since most of that tech drives up licensing costs to companies like Dolby.

[remote gate]

My PS5 is set to linear PCM and my headset is set to passthrough mode, but it is still doing it

[past basin]

Try changing the HDMI device type to AV Amplifier if you've got a HDMI passthrough headset there - then it should let you change the channels down to 2

[remote gate]

That worked

thank you

[past basin]

No worries, PS5 audio gets tricky. Good luck with it!

[mortal panther]

Idk if this has been asked or not but how does one go about hearing audio from both your ps5 and pc through one headset? Right now I only hear my ps5 audio through my headphones but I’d like to also hear my pc’s stream alerts/spotify/desktop audio etc. through my same headset.

For reference my streaming gear: Elgato HD60x, chat link pro cable, Astro A40 headset, Razer seiren x microphone. (I’m also on obs)

[warped ledge]

so there is something... but it's elgato, however you'd have to do a line out. https://www.youtube.com/watch?v=g7sj7PCEW18&t=54s

[warped ledge]

If I knew how to do this with an elgato product route I would, and I don't think wave link can do this yet. I may have something to try.

[mortal panther]

Thanks so much! I’ll give it a try!

[lone valley]

Hi, started using an HD60X today. I am running Linux, so I understand there is a potential support issue.
Good news: immediately out of the box, I was able to switch my monitor to HDMI-2 and play with a Nintendo Switch with no problem. After completing that session, I switched back to HDMI-1, opened OBS, and tried adding the Elgato as a source.
It failed, leaving a message in the source window that the resolution will not upscale, and I would need to change the resolution downward.
When I next attempted to start the Switch, OBS wouldn't recognize the source (No Signal), and the Elgato is blinking blue once, then red constantly. When I remove the Switch from the Dock, it (Switch) works fine.
Once I attempted this, switching my monitor to HDMI-2 no longer works. It says "No Signal" no matter what I do.

[past basin]

Two usual things will cause that error. The first is as it describes, you're trying to capture at a resultion higher than the switch is outputting. Double check the Switch isn't running at something like 720p set manually - if need be manually set it to 1080p. If OBS is still getting the error, manually set the resolution in the source properties to match instead of letting it go to defaults.

The second usual cause is the card isn't connected at USB 3.0 speed, which messes with the available resolutions. Double check the cable didn't get mixed up - a lot of USB-A to USB-C cables these days are meant for charging cables and only run at USB 2.0. Likewise try not to pass the connection through any hubs or adapters that might slow the data speed, and connect directly to a USB 3.0 or faster port.

In neither of those works, the next step is to check for firmware updates for the cards - but you'll need a Windows PC or Mac availablef or that process. On Windows in the 4K Capture Utility, if you hold down CTRL, and open the settings, the update firmware button should unlock on the device tab. Mac users would use the Capture Device Utility intead (both from https://www.elgato.com/downloads ). I do not believe there's a current way to do this with Linux, nor would I try as a update failure could brick the card (hence why the option is normally hidden).

Other things to check would include testing both HDMI cables betweenthe switch and monitor directly and confirm the wiring between HDMI in and out on the card didn't get mixed up (In to the Switch, out to the monitor - people occasioanlly trip it up thinking out is for output from the console). Also inspect the cables for dirt or damage.

Good luck

[latent hawk]

@lone valley

What is wrong with your HD60X?

[warped ledge]

Honestly it may be the firmware. I’m wondering what version.

[latent hawk]

4K capture utility should Hook all the drivers when checking for updates

I don’t know how Linux works when it comes to driver installation but everything should be in that repository

[warped ledge]

True, however this capture card has had issues with resolution on firmware v23

[past basin]

HD60X is a UVC based card. It uses USB Video Class drivers provided by the OS, unlike older external cards that had specific drivers from Elgato. It usually works fine on a Linux setup as a result - though it isn't officially supported, so non UVC features like firmware flashing don't have a Linux app.

Basically there's no actual driver for that card

[lone valley]

After setting the Switch manually to 720p, my OBS opened to a green screen (rather than black with an Elgato logo saying "No Signal"). The Elgato is still blinking red only, after a single blue blink when plugged in.

[lone valley]

I'm curious why it worked fine once, playing on HDMI-2, and since attempting to connect OBS, it refuses to recognize the Switch anywhere.

[warped ledge]

you're on linux?

[lone valley]

Yes, Ubuntu.

[warped ledge]

By chance do you have a windows partition?

[lone valley]

Maybe a virtual partition. I need to remember how I set it up.

[warped ledge]

Please try that and see if you can check settings etc…

<@&581565551495741448>

[fresh geyser]

what?

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

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Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[full leaf]

@fresh geyser Please don't advertise youtube videos in here.

[lone valley]

@warped ledge Running Wine. Never created a literal partition, I don't think.

[lone valley]

I just moved the Elgato USB from the back of my case to the front, and it has gone from blinking red to solid white/blue. Still can't pull source into OBS or use HDMI-2 to actually see anything, though.
This is really weird.

[past basin]

Interesting - Solid Blue generally indicates good HDMI signal. So the card must be trying to specify a signal that's incompatible somehow. If you disconnect the monitor in the HDMI out and restart things (eg, switch) does anything change in terms of being able to capture a signal?

[warped ledge]

That’s a good idea

[tough coral]

#general message I was recommended to ask this in this chat. How can I get Game Boy Player footage to come out cleaner on the game capture?

[warped ledge]

are you using a gameboy that's been modded for such a thing, or the gameboy app on the nintendo switch?

[tough coral]

It's a Gameboy Player hooked up to my Gamecube that's also going through an EON MK-2 HD upscaler. Shows up great on my TV but not the recorded footage

[warped ledge]

what is the upscaler connected to console to in, or out to tv?

[tough coral]

It goes Gamecube->EON MK-2->HDMI Switcher->Elgato HD60s->TV

[warped ledge]

so maybe it's the switcher... try removing the switcher, and see if results change.

[tough coral]

Alright. I'll try that when I get home. I got the switcher to make switching between consoles easier

[warped ledge]

I agree, I'm trying to find one that's compatible with the 4K Pro, and 4K X.

[swift spade]

Hi guys, just a quick question, do you guys know if the 4K PRO can capture 5.1 in OBS? And how do I configure it on PS5?

[glad palm]

Hey guys my Steam VR keeps crashing my computer while i have a my 4k pro hooked in anyone else having issues ?

[past basin]

No, Elgato cards to date are all Stereo. If you require a 5.1 format you would likely have to add an audio extractor or other audio device before your capture card to capture the audio before processed by the card. I believe some gaming MixAmps also allow capture of the audio over USB or HDMI, and will actually offer downmixing in the settings so you can listen in 5.1 or spatial audio and still send an stereo copy to the capture card if needed with a stream port.
Configuring the channels on the PS5 may require setting your HDMI device option to AV Receiver mode, which should unlock channel selections.

[past basin]

Can't say I've heard of any - do you get any kind of particular error with it? Or does it just crash to desktop?

[glad palm]

So when i go to put the steam in vr it loads for a few seconds then blue screen comes up says something went wrong with your device your pc needs to restart I unpluged the HDMI to the 4k pro and vr dosent crash the pc ....

[past basin]

Does it give any kind of specific stop code at the bottom of the screen?

[lone valley]

1. Without changing anything else, it's cycling between "whiiiiiiite-blue, whiiiiiiite-red, whiiiiiite-red, whiiiiiite" [repeat].
2. After restarting Switch, it's working fine. XD
   Note: needed to alter framerate to 30, otherwise it was only showing a single screenshot, rather than video.
   Thank you! This was getting frustrating, and I was worried that I wouldn't be able to keep it.

[past basin]

All good, glad you got it sorted. It might still be having some USB speed issues if you have to drop the framerate for 1080p, but at least it's working with the linux machine. If you ever get access to Windows or a Mac later, I'd suggest testing the card with them, and maybe updating the firmware.
Glad you got it sorted for now though!

[olive valley]

I have an Elgato Hd60x with a ps5 and a gaming pc. I just bought two Asus Vg2y7. I don’t know what I did to get it to the gaming monitor to connect to the capture card but I was able to stream and play it on for a few hours. When I got off stream I put the ps5 in rest mode and the monitor went into rest mode. I turned the ps5 back on and now the monitor is back to saying no signal. On obs, it is black. When I disconnect the monitor from the capture card, the game play shows up on obs. I have a friend who had the same exact monitor, capture card and ps5 with no issues.

[past basin]

Sounds like a setting mismatch maybe. Maybe EDID error. If you close OBS, open 4K Capture Utility and go into settings, try changing the Input EDID mode to Display. Then it'll pull supported display modes from the display connected in the HDMI out jack, instead of the merged list of display and card. Sometimes this will fix a conflict. If not, try setting it to Internal and see if anything changes.

[olive valley]

Also 4k capture utility will not open up on my pc. I uninstalled and reinstalled it multiple times.

This is my pc

https://www.bestbuy.com/site/ibuypower-tracemesh-gaming-desktop-intel-core-i7-13700f-16gb-memory-nvidia-geforce-rtx-3060-8gb-1tb-nvme-black/6536559.p?skuId=6536559

[past basin]

Ah, that does present new challenges. Okay, in that case if you disconnect the HDMI out from the card, so the monitor is no longer connected, then whe you try OBS does the PS5 show up again there?

[olive valley]

Yes

[olive valley]

Is there a reason why I’m not able to run 4k capture utility ?

[past basin]

We'll have to look into that next. Since the card shows up with the monitor disconnected, we might just need to change and EDID setting - so for that we'll probably have to fix 4K Capture Uility. Does it load up and close immediately, or just never load? Any errors?

[olive valley]

Never loads no errors

[past basin]

If you open Task Manager (CTRL + SHIFT + ESC), after trying to open it, does it show up in the list of processes at all?

[olive valley]

No

[past basin]

If you press Windows Key + R, type in "%appdata%\Elgato" and press Enter. Try deleting the 4KCaptureUtility folder, then restart the PC before you try opening it again to see if anything changes.

[olive valley]

Okay

No

Did everything you said and nothing..

[past basin]

Okay, I'd uninstall it next, I'm going to dig you up a link for an older version, and we'll see if that works

[olive valley]

Okay

[past basin]

Okay, here's the previous version 1.7.10 https://help.elgato.com/hc/en-us/articles/15934093783181-Elgato-4K-Capture-Utility-1-7-10-Release-Notes

[olive valley]

Okay

Okay it’s open

[past basin]

Perfect, if it's open, first reconnect the monitor, then go to the settings section and under device, try setting intput EDID to Display

The close 4K Capture (only one app can use the capture card at a time) and open OBS and see if you still have signal

[olive valley]

It didn’t work for display, but it worked for internal

[past basin]

Okay and does the monitor have signal that way too?

[olive valley]

Yes

[past basin]

If so you shoud be fine leaving it set like that

[olive valley]

Okay

[past basin]

Though you might want to open a support ticket with #official-tech-support about why the 4K Capture Utility 1.7.11 won't open later

Good luck with it!

[olive valley]

okay, i will do that in the morning.. so it shouldnt disconnect anymore

thank you so much, my hair was turning gray

[past basin]

It shouldn't - it now pulls display modes form the Capture card instead of the merged list from the card and monitor. Odds are issue was the PS5 trying to handle the merged mode it defaults to.

No worries. Good luck with it 🙂

[olive valley]

okay yes, i turned the ps5 off and on and the monitor is still connected! yaaaay!!! thank you thank you thank youuuu

[past basin]

Excellent, glad it's working 🙂

[ionic lily]

Hey yall! So i have a complicated problem. I just got into dual pc setup (windows gaming and macbook for streaming). My problem is that i can't get any audio from gaming pc when connected to hd60x (hdmi). Video picks up, just no audio. I feel like i am doing something wrong. And if it matters (i have a feeling that it is), my gaming monitor doesn't have any speakers for hdmi audio. So that is where i am at. I tried multiple sound settings and still nothing. I am using the original usb c cable included with the hd60x and even used a thunderbolt 3 hub. straight connection still same result.

[past basin]

You'll need to send the game audio to the HDMI port to send it to the capture card. If you want to also listen to it AT the gaming PC, you'll need to install an app to send the audio two places at once, (or on some soundcards use the stereo mix as someone reminded me today).

[past basin]

Is there anything currently setup for your audio splitting on the gaming PC? And is it just game audio you need to send over, or also your mic?

[ionic lily]

so on my macbook, i have a TB3 dock with all of the elgato stuff (wave xlr, SD+, facecam, prompter, hd60 x). The problem may be with my gaming pc. I have installed Realtek audio drivers, still nothing. I even connected a 3.5mm from green (mobo side) output straight to the 3.5mm on the hd60x, still nothing. So i dont really have anything else connected to the gaming pc other than the mouse and keyboard.

[past basin]

Okay - do you need to listen to the audio on the gaming PC too, or are you going to listen to all of it from the streaming mac?

[ionic lily]

2nd option. I want to control all audio on wave link from macbook side. I just can't get any audio from gaming pc. another issue is fixing the external monitor that is causing the stuttering on mac (will go to the cam-prompter for that).

[past basin]

On the gaming PC then you should just have to set your default audio output to the HDMI audio (depending on how your card is setup this may show up as either the HD60X itself or as the monitor connected to it).

Once that's done you should be able to add the capture card as an input in Wave Link

On windows 11 the quick way to do this is to press the little sound icon down in the bottom near the clock, press the little 2 slider icon in the bottom right and set the sound output to the HDMI (Will show as your monitor or the HD60X itself)

[zealous laurel]

Yo shout out to Arcsane, when it was looking bad and had everybody stumped, they went step by step till we got it right.. all audio and video issues resolved at the moment, all tests cleared… much respect and appreciation big homie

[ionic lily]

Oh my...ok. I think i have fixed the problem XD This whole time my nvidia drivers didn't include the audio drivers XD Now it's working sigh

[past basin]

Ah, that'd do it. Glad you got it sorted out 🙂

[ionic lily]

Thank you for the assistance!

[latent hawk]

@past basin for me to be able to run anything in 4K utility I need 1 HDMI from Card to PC and the other Card to Monitor but it’s rooted much easier on HD60X

Unfortunately I don’t know how other Cards work their display routing

[past basin]

In their case they actually couldn't get the app itself to open - was a software issue. Worked around it for now with a previous version, since they only needed to get in there to change an EDID setting and normally use OBS. They're going to open a ticket later for support to see why 1.7.11 won't work for them but 1.7.10 will.

That said if you need a display connected to get anything to show in 4K Capture your EDID mode is likely set to Display. If you don't plug in a display the connected device won't get an EDID to know what video modes are supported

[glad palm]

let me see

[latent hawk]

I hope it will work out for them

[olive valley]

Yes everything is working so far still! Going to open up a ticket shortly.

[warped ledge]

Switchers can be like this too. It might not be compatible.

[peak orchid]

Hey, I have a problem with my elgato 60hd X, where can I ask for help here before trying official support?

Device: 60HD X
Software & Version: 4K Capture Utility
Windows/Mac Version: Windows 10 64 bits
Console/Dual PC: PS5
PC/Mac Specs: AMD Ryzen 9 5900HS with Radeon Graphics 3.30 GHz / 32GB
Question/Issue: I installed the 60hd X, USBSS to USB-C, PS5 HDMI to HDMI in, HDMI out to TV. Also installed the 4K capture utility software. At first I had the "no signal" problem. I disabled HDCP in the PS5 and finally I got signal on the "4K capture utility software" on the PC, however I have huge inpute lag (1s) and audio stutters. The TV has no signal at all. Help would be greatly appreciated

[warped ledge]

I always research before I buy. It can be tough to buy a product for compatibility.

[warped ledge]

Try changing the EDID to Display or Internal.

[peak orchid]

Where is the EDID? In the 4k capture app?

ok found it

[peak orchid]

Amazing. In display now i have signal on the TV with good inputs. However on the PC app I still have 1s input lag and the audio stutters. Is this normal?

[warped ledge]

How many sources do you have for the capture card?

[peak orchid]

what are sources? I'm not native english

i have the USBSS from computer to USB C (ELgato)

and HDMI from PS5 to USB IN el gato

[peak orchid]

right now I don't have de USB Out to TV and still I have this problem

[warped ledge]

I meant in OBS. Do you only have the video source?

[peak orchid]

i'm not using OBS right now

[warped ledge]

I have a video in #community-resources that may help for setup

[peak orchid]

the 4K capture app stuters

in OBS i have only 1 source, the el gato one

and still the game / audio stutters

not as bad as with the 4K tho

but still bad

[warped ledge]

Try this and reboot. Make sure no other device is plugged into the usb next to the card. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[peak orchid]

ok will try thx

[peak orchid]

I don't have USB setting

in advanced power

[warped ledge]

Are you on a laptop?

[peak orchid]

yes

[warped ledge]

That’s why.

[warped ledge]

Are you connect via your power cord?

[peak orchid]

yes

[warped ledge]

In the port usb 3.0?

[peak orchid]

the one with the ss symbol

[warped ledge]

As long as it’s usb 3.0

[peak orchid]

its not blue

but has this symbol

that's 3.0 right?

[peak orchid]

Now on OBS it's working fine, dont ask me why

Much appreciated for the help

in the 4k video capture still sucks, but while in OBS is working fine is good enough

[autumn jungle]

Can someone help me setup my Elgato HD60S with my PS5, I get just a black screen on OBS with a lot of static noise

and I have HDCP off

[warped ledge]

Make sure IN is connected to console, and OUT connected to TV/Gaming Monitor.

[autumn jungle]

it is

[warped ledge]

Are you connected to a usb 3.0

[latent hawk]

@warped ledge I got my Elgato to work with my N64. If you fully understand how Elgato Input output works you can do 3 different connections with 2 cables

It’s amazing

The USB that goes into the PC itself acts as it’s own HDMI reciver

[warped ledge]

Glad it’s working

[frank cipher]

can anyone help me with my hd60s plus? I have it connected to my xbox series x and the footage and audio is unusable because of its choppiness. I have tried everything to fix this. one discovery I made earlier is that when changing the resolution of my xbox to 720p the lag stops. however this quality is undesirable so I will not use it. I have also noticed that on my xbox there is severe ghosting.

[warped ledge]

Are you in power saving mode?

[frank cipher]

no

this is almost certainly not a software issue

I feel this is linked to my monitors and xbox somehow

I experience ghosting as mentioned and the problem was stopped when changing the resolution on my xbox, why though I have no idea

[drowsy mango]

Hello,
I got a Elgato 4K X early this month and when I try to set it up in obs (Changing resolution, or FPS) it adds quite a bit of input lag.
If you let the default setting in obs it's perfect.
Any settings you change in the properties of the capture card add input lag.

[warped ledge]

try this, and reboot your pc. Also, make sure nothing else is connected in the usb port next to your card. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

I have a video showing you how to setup in #community-resourcesalso, change your edid to display, or internal. that will help.

[drowsy mango]

Thanks you I'm gonna try that.