capture-cards

[analog linden]

obs is still set for 4k

[warped ledge]

are you downscaling it to 2160x1440?

[analog linden]

i dropped the xbox to 1440

[warped ledge]

also use lanzcos

[analog linden]

is 1440 1440 x 1080 or 1920

[past basin]

1440p is 2560x1440.

er wrong reply tag

[warped ledge]

I meant down scaling from 4k

[past basin]

1440p is 2560x1440. 1080p is 1920x1080.

[past basin]

They weren't in the log shared. Full 4K, 15000 kbps bitrate with dynamic bitrate on, on a Radeon 5700XT

Sadly the log is too short - needs a proper test where the problem occurs, since it's not reporting any drops in that one

[analog linden]

want me to put xbox and obs back to 4k?

[past basin]

I'll let Vic do the suggestion on that - she does more actual streaming than I do.
Though if you're asking about the split screen test, yes, I'd check to see what it does.
I also have something else to check there now so will be back shortly.

[analog linden]

so gonna do two logs what bitrare for 1440?

[past basin]

Just make sure the session runs long enough to actually see dropped frames so we can see them in the log. But for 1440, anywhere between 8,000 to 35,000 will be accepted by youtube - I'd probably leave it on the 15,000 you were already testing with, should be fine

[warped ledge]

actually follow this guide, even though it's nvidia, the only thing you're changing is to the amd gpu encoder. https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

everything else is identical for obs.

AMD sadly doesn't have a guide, but thanks to working with a few people this checks out.

[analog linden]

https://obsproject.com/logs/GAXtlONFJXRB7ZB7 this is at 1440 https://obsproject.com/logs/wJsAbBft3SY6hzo7 this is at 4k

[warped ledge]

I think @past basin can help with logs, that's beyond what I can help with.

[past basin]

How are you determining you're dropping frames, and where are you seeing the dropped frames? OBS is still not logging any actual drops, and you have dynamic bitrate on which should adjust for that anyway.

If it's just in the preview window check that the stream or recording also has them - when it's encoding your video it will deprioritize the preview and preview can stutter without stream being affected

[analog linden]

@past basin we might have fixed it dropping frames

[past basin]

That's progress at least - if you set things back to 4K, how's the split screen issue looking?

[analog linden]

didnt notice the split but il stream and post the link

https://www.youtube.com/watch?v=IM6QRZ1E9do

[past basin]

Sounds good - if it starts splitting again though I'd check with support, and see what they have. They should be able to pull way more detailed logs from the card than we can. Hopefully one of the adjustments will have sorted it though.

[analog linden]

@past basin one thing i have to look into is best picture setting brightness etc

[past basin]

Something I should probably mention here too is that you have dynamic bitrate on - if that's on your OBS won't drop frames so much as turn down your overall bitrate (and possibly frame rate) at times it thinks your Internet is a bit slow or you have a connectivity issue (which won't show up in the logs since that's how it's supposed to work)

[analog linden]

did yall click on my stream? ine of my friends on xbox said it looked good

[past basin]

Yeah it's looking fine to me so far

[analog linden]

cool my goal was 4k with no issues

[past basin]

And there's the split screen effect again

[analog linden]

oh you noticed it?

[past basin]

Yeah, that was gone quite some time - contact #official-tech-support - that card might have an issue with the HDMI controller or something

[analog linden]

that sucks

[past basin]

It was clearly set right since it worked for a while

[analog linden]

ok

so obs or elgato support

[past basin]

So the higher data rate of 4K mght be causing some hiccups. Elgato support

Other than the split screen things still look fine though so you likely don't still have an issue with dropped frames

[distant pilot]

@past basin i dm'd you with the info referencing the usb tree i found a way through microsoft check your dms

[analog linden]

@past basin filling out the support for for elgato any idea the model number for the mk2?

[past basin]

Probably just 4K60 Pro Mk2 if it'll take it

[past basin]

Format is a bit different than I expect and I can't see some of the data I'd have expected in the other app sadly

[analog linden]

what would you call what the video was doing showing the right side on the left side of the screen

[past basin]

Shifting to the side maybe? Splitting and shifting to the right?

I'd probably also make a note that it's intermittent and only seems to happen at 4K (works fine on 1440p, 1080p etc)

[analog linden]

thanks for the help il wait for them to reply

[distant pilot]

what data exactly are you looking for this is what was issued when i viewed it per what microsoft posted into how to access the usb tree views and i scrolled where to locate the elgato capture card i did not want to post the entire information for the safety of my laptop information

[past basin]

Was looking for a section like this.
If it has said connection speed Hi-speed, but companion port supports super speed, we could reasonably assume it was the cable. If it just said hi speed for port with no mention of a companion port, then we could assume the port being used on the computer was the issue (eg, drivers, wrong port that was 2.0, etc)

I do see the bus speed which would likely be device maximum speed is Superspeed but not the other bit I was looking for.

At least not in a format I am familiar with

I think what you've shared might be focused more on the device specifically than the controller as well

[distant pilot]

i checked back the saved file of the usbview i have in my documents folder scrolled a bit further and i'm not sure if this is anything close to what you are asking ===>SuperSpeed USB Device Capability Descriptor<===
bLength: 0x0A
bDescriptorType: 0x10
bDevCapabilityType: 0x03
bmAttributes: 0x00
wSpeedsSupported: 0x0E
-> Supports full-speed operation
-> Supports high-speed operation
-> Supports SuperSpeed operation
bFunctionalitySupport: 0x03 -> lowest speed = SuperSpeed
bU1DevExitLat: 0x00 -> less than 0 micro-seconds
wU2DevExitLat: 0x0000 -> less than 0 micro-seconds

[past basin]

Not quite sadly.
In any case, is the cable that you're using the original cable? Does it have any markings that confirm it's a 3.0 or faster cable?

And do you have the motherboard (or laptop) model number? We can figure out port support from that usually

[distant pilot]

it is the original cable that was included in the box when i ordered this capture card in 2022. the laptop model number of my device is FX506LI it is an asus tuf gaming laptop

[past basin]

Perfect - are you using one of the ports ont he left side or the right side of the laptop? apparently the right side port is USB 2.0 speed, the left side is 3.2 Gen 1 (5Gbps). So the left side ones should be fine for it.

[distant pilot]

left

[past basin]

Perfect the SS on the cable confirms it's a 5Gbps cable too. So if everything is rated for 5Gbps, but Windows keeps complaining that the device would be faster if you plugged it into a 3.0 port then either you have a driver problem (get the latest chipset drivers for the laptop from the Asus site), the cable is starting to fail (they are rated for x number of bends, but could also have had a defect that reduced lifespan or even been damaged somehow inside), dirt, corrosion or oil has gotten in a port and is interfering with the connection, and it needs to be cleaned (I use rubber dental picks, nice and soft so they don't scratch anything and non-conductive), or the card itself has either developed an issue or needs a firmware update.

For firmware upates you can load 4K Capture Utility, hold down CTRL while you open settings and there will be a update firmware button on the Device tab,.

First off I'd start with the USB in the other left side port just to be safe (and checking that everything is clean). Then I'd go with the firmware update because it's a quick thing to knock off. After that I'd try another cable if you can get your hands on one that you know is fast enough (any 5 Gbps USB-C to USB-A will do, or even a USB-C to USB-C if the laptop had a USB-C port, though Eglato does sell spares on the spare parts site as well if you wanted an original - since we're testing I'm more hoping you might have one on hand from a external hard drive or phone or something - though again it needs to be 5Gbps so should be labelled 3.0 or SS or better). After that check for updated drivers from ASUS to be safe.

In theory all your devices there are 3.0 or faster - so it's going to be a matter of figuring out which is not behaving like it should. If none of that helps I'd reach out to support to see if they can pull diagnostics on that capture card.

[past basin]

There's another article that may help with this as well, especially since it's a laptop - https://streamdecklabs.com/🧯-usb-3-x-troubleshooting/

[limber dew]

My dad is trying to set up his streams, and all we need is for the HD60S+ to get the audio input to his headphones (and to the computer at the same time). Everything else is working, like his headphone mic, but the audio is nowhere to be found. OBS displays it as sound happening, but yet he hears nothing and neither do I. Does anyone know what to do? I heard of using the Elgato Sound Capture but I can't seem to find out where I can download it. Any help will be appreciated.

This is the most information I can give by the way, no screenshots.

[analog linden]

i had the HD60S+ before and the usb port on it stopped working and it started doing random snow

@limber dew you should get the new elgato x

[limber dew]

Uh, no. I am not shelling any more money to Elgato, even after the several hours of struggle I went through to even get to the point of having to ask for help.

I'm sticking with what I got instead of spending more money.

[analog linden]

ok

[analog linden]

best of luck to you i always had issues with mine so ended up going to a 4k mk2

[past basin]

If OBS sees it but you don't hear it you may not have your audio set to monitor. OBS by default adds audio sources in output only mode (monitor off), which means the audio goes to stream or recording but not to you (assuming you can already hear it). Monitor is the option for you to hear it to so you may need to set the capture card to Monitor and Output. (under advanced audio properties in OBS, the gear icon on the audio mixer, look for the monitor option for the HD60S+)

If the OBS meters are still moving and you still can't hear it after that, check your OBS's default monitor device is the device you want to listen to (if you change it, restart OBS as the change may no take until you do). That would be under Settings > Audio > Advanced

[limber dew]

Oh, it's monitoring alright. There were several points where we could hear the game, but the mic wouldn't work, then we got the mic working and then the audio magically disappears. Right now it's stuck at no audio, lots of mic. Also, if it is also related to the issue, his teammates in COD get put through the controller speaker? Seems to be an issue a lot of people have but the solutions I find lead to more problems.
And yes, we did change the default monitor device and reset OBS. Issues were still there.

[past basin]

Ah - okay what system is connected to the capture card? and is there a Chat Link cable connected to split the headset output or something similar?

[limber dew]

Playstation 5, and we don't own a chat link cable. Most we got is male to male audio jacks which I use for my headphones lol.

[past basin]

Oof, okay one of the main issues with dealing with PS5 audio is that it does this lovely thing where it only allows one audio stream per signed in user. So when you plug in a headset it mutes the HDMI. If you turn the HDMI back on it mutes the headset. While you can kind of split this using a splitter the issue you're going to hit there is that most headsets use a TRRS plug - it's a 4 contact plug (4 metal parts, 3 black separator bands) that carries left, right, ground and mic signal. Most headphone splitters are only TRS and carry Left, right and groun. If you plug a TRS plug into the PS5 it will detect it as headphones only and you'd get no mic that way (aside from the controller one). So if you need the headset mic to get to the PS5 you need to be using TRRS splitters (or a ChatLink cable which is basically a TRRS to TRRS and TRS splitter - with an additional ground loop isolator on the pro)

One workaround is to sign in a second controller for the audio as a different user and run that to the capture card with an Aux cord if you have one on hand

(when plugging analog audio into the capture card though make sure to put it in Analog mode in the 4K Capture Settings - this saves ont he card and can be used with OBS after)

And additional issue is that headset mics aren't amped - unless your headset has a mixamp or dac anyway. That means splitting it could risk volume or distortion issues on the console (and a Chat Link isn't wired to split them at all, just the game audio so you're get voice chat and game audio but not your own voice)

That said if his teammates are getting pushed throught he controller, is the headset connected to the PS5 at all? HDMI is directional- a capture card cannot send audio back to the PS5 over HDMI if you're trying to use the headset right on the PC

That would explain why the voice chat is defaulting to the DualSense controller

(also welcome to the fun that is trying to capture Playstation Audio)

[limber dew]

This seems really inefficient but we he have to, we will try it. The headset is usually connected to the PS5 most of the time, but when it is we can't hear the game or his mic. Like we had it, he was basically ready to start streaming, but unfortunately the only way we could hear both his mic and the audio if disconnected from the PS5. The amount of times we switched a cable or something is so much I can't even remember if the audio wasn't working or not in that case but I think the only issue there was not being able to hear teammates.

[past basin]

Yeah if he has only the one mic, the headset one I can see that being an issue.
Personally I went out after and got a Steelseries headset with a GameDAC that I ran to the PS5 with USB and the PC with 3.5mm line out and in at the same time. If I set it to stream mode it send all the captured audio plus my voice to the streaming software.
But most came capture becomes problematic when you plug in a headset. Though Xbox at least lets you split off party chat and game audio to two things at once, PS5 and Switch generally need extra hardware like a Chat Link when you're using a headset (though they work fine if you don't use a headset and just listen though the PC over HDMI).
Audio capture gets surprisingly complicated at times 😦

[limber dew]

My dad uses a Steelseries headset, not sure which model it is, and the wireless dongle seems to be the only method of being able to hear the audio, and the mic only sometimes works. I used the same capture card on my Switch and had absolutely no issues except for audio latency, buffering and freezing, so I feel there is a lot difficulty when it comes to specifically audio.
I'm going to head to bed now, I'm all tired trying to figure out how to fix this issue lol. I'll use this info tomorrow to try and get it working. Thank you :)

[past basin]

Ah, wireless may make it harder if it doesn't have an analog output. Older steelseries will have a headphone share jack you can use on the side with an Aux cable to the capture card (though defeats the point of being wireless it'll get you the audio - thouh not the mic). If he has a Nova Pro the base station can do the splitting though. But yeah, audio is a headache best to get some sleep on it. Good luck!

[static token]

@past basin sorry for pinging you, but i was doing a bit more research on what we were talking about yesterday to get rid of the Chat link cable, I was wondering if an Audio interface would work or does it have to be the TR mixamp.

[distant pilot]

another test capture via the 4K capture utlity software and the video results still looks very distorted

[past basin]

There's a few options. An audio interface or mixer can work, just make sure it can handle two connections at once and actually handles TRRS plugs for a headset or you o at least have the right adapters.

Mixers work too. Personally i use the SteelSeries GaneDAC

[past basin]

Does it look like that on the preview too or just recording?

[distant pilot]

it is both but if i am recording through streamlabs the video capture is perfect

[past basin]

I'm assuming StreamLabs is closed while 4K is open. Honestly I've not really seen it do that before - I'd start by reinstalling the latest version of 4K capture Utility, and updating the graphics drivers. If it was just the recording I'd assume it was a problem with the encoder options. The fact t's working with StreamLabs implies this is likely a software issue not a hardware one (unless SL is capturing at a lower resolution - you might want to check that Stream Labs source is set to either auto resolution or the same as your console is running at - if it's running lower then try turning down the recording format in 4K to see if that helps that).

This might be a issue for #official-tech-support though - I've unfortunately never seen 4K do that, so I'm only making an educated guess at what might help

[static token]

if i were to use the mixamp but also an xlr interface for my microphone that should work right none of that would interfere

[past basin]

If you're using the XLR mic with the PC and not the console, I don't seen any issues with it.

[static token]

yea pc not ps5

[past basin]

You might need to turn off the mic feed on the stream port of the mixamp with the command center software though - I can't recally if that's on or not by default

(you'd have to move the USB to the PC for a bit to change that iirc)

[static token]

thanks again for your help

[past basin]

No worries, good luck with it. Audio capture can get to be a headache when you're dealing with multiple devices like taht

[static token]

im definitley going to come back so youll hear from me again.

yea a definite headache

[half skiff]

Hello, problem with the new 4K Pro 2024, I switched from the 4k 60 mk2 card on which the problem did not exist. Stream from PS5 or PC, there is no problem when streaming from computer to computer - 2K 144Hz. Connection: PC Gamer and PS5 connected to the ROFAVEZCO switch: 8K 60HZ 4K 120HZ HDMI 2.1 SWITCH 4X1, cable from the switch connected to elgato 4K 2024 as an input on the Stream computer. Output from Elgato connected to the switch: CABLEDECONN HDMI 2.1 8K bidirectional splitter 8K at 60 Hz 4K at 120 Hz 1440p at 165 Hz 1080P at 240 Hz 1" 2 out 2" 1 out speed 48 Gb/s eARC converter, switch outputs connected to Samsung 2k and LG 4K monitors. The problem occurs when streaming from the PS5 console, the image breaks, the connection is disconnected, the elgato software displays a message that this resolution is not supported, after a while the image returns - only in the 4 Capture software, the monitor turns off. Or maybe someone had a similar experience?

[past basin]

First thing I would try here is turning off VRR on the PS5 - especially if there's a splitter involved. While there are times it can cause issues on it's own, especially if your 4K60 Pro Mk2 firmware wasn't updated with the VRR firmware, splitters are also known to cause issues with EDID negotication (basically negotiating compatible display modes and features) between devices when the receiving device is only expecting one EDID and there's two coming back to it. So when you hit issues like this, start by turning off VRR. After that check other advanced options like 120Hz mode and HDR.

Realisically you might also want to try removing that splitter since the incompatible resolution error might be coming from the PS5 getting an EDID from one of the devices that doesn't play nice with the card because it's not passing through the card first for negotiation.

Aside from that check that your 4K60 Pro Mk2 firmware is up to date in 4K Capture Utility under devices. I believe 22.06.09 is latest.

[half skiff]

I don't use 4K60 Pro Mk2 anymore, I have a 2024 4K Pro card bought from elagto.com, I had no problem using 4K60 Pro Mk2, drivers and software are latest

[past basin]

Ah, sorry. I'd somehow misread that bit.
I'd still start with turning off VRR on the PS5, especially if it's not on on the PC, or if the 4K 60 Pro Mk2 was never updated to the VRR firmware that would have let the PS5 enable it

(since the 4Kpro will have vrr enabled firmware out of the box and report it as available to the ps5)

[half skiff]

No problem 😉 Problem solved. The HDMI cable that comes with one switch is a 2.0 cable, I replaced the HDMI with 2.1 and it works.

[past basin]

Ah, that'd cause the timing issue for sure. Glad you got it fixed, and thanks for sharing how!

[half skiff]

Thank you for your time and trying to help ❤️

[formal brook]

got the type A>C cable for the 4kx... 100% plugged into a 3.1 Gen 2 port....

Still shows up as 'usb video device' in 4k capture software and OBS can't find it - 😅

(but the capture shows in 4k capture software)

(but it works when plugged into a 3.1 Gen 1 port....)

[past basin]

just to be safe, you don't have 4K Capture and OBS open at the same time, do you? The 4K X can only send one video stream to an app at a time.

[formal brook]

I don't no - i open them one at a time

[past basin]

Sounds good. The fact 4K sees it at all is a good sign since it won't load unregonized capture cards - the fact it's showing as USB Video Device is indeed weird though. Does it do that in the 3.1 Gen 1 port as well?

[formal brook]

nope... it shows as 4kx in the gen 1 port and OBS can find it

ao I'll just carry on with that as it's a complete head scratcher but yeah XD

i already had an internal Avermedia ... I bought this as an upgrade but it's been a waste of cash as I cant get above 60 fps on 4k and wont use GEN 2 ports.... it's all good... I have a spare now I gues 😂

[past basin]

Sorry was tabbed out checking something. Usually when I start seeing weirdness like this I tend to take a look at the card in an app called USB Tree Viewer - https://www.uwe-sieber.de/usbtreeview_e.html
It can help narrow down some issues with the USB connection.

With that one you might also try uninstalling it in Device Manager, disconnecting it, then reconnecting it to force Windows to redetect it as well

If Windows flagged it as USB Video Device on the old cable, we might just have to force it to refresh

[formal brook]

I'm plugging it straight into gen 2 on MoBo. Showing as USB video device on that AND my new USB card... but in my MoBo Gen 1 slot (type c) it shows as 4kx and works

[past basin]

Yes, but Windows may save the device if you don't manually uninstall it and then disconnect and reconnect it. In which case it'll never refresh to show 4K X (Windows USB is weird like that - even if you unplug it, if you show hidden devices you'll see it keeps it in the list)

Though I would expect the new card would have resolved it you're correct

hm

Still shouldn't hurt if you want to try it - but I'd also check to see what it shows up as in Device Manager for Windows

If it's USB Video Device there, or 4K X

Might give us an idea where things went off

[formal brook]

No worries... copied text and added to my list for Thursday 🤣🤘

[past basin]

Good luck with it! Hopefully something there will get it cooperating so you can actually use the 4K X at full spec 🙂

[analog linden]

@past basin whats up? just checked my e mail to find that it could take 3 days for elgato support to get back to me

Does anyone have the elgato x?

[past basin]

I'm assuming you mean the 4K X? Sadly I've only got the HD60X yet.
Sorry for the delays I'm going to be in and out of here for the next little while

[analog linden]

its ok

[warped ledge]

can you remind me, what was your issue?

[past basin]

That's the one where the screen splits down the middle (shifts right). Intermittent - comes and goes. They had a stream running like 10-20 min before it started again last time. Only seems to happen at 4K, VRR already off. XBox iirc.

[past basin]

Als also works fine on the passthrough, only split on the card, so we're assuming the signal is fine. (Changing EDIDs changed nothing)

[warped ledge]

what care the configs on the 4K capture utility? EDID mode?

[balmy thicket]

hey yall. im trying to troubleshoot my 4k60 mk2. this issue just started today, after we lost power last night. im using the card to capture my ps5, however due to using a chat overlay, and programs like dixper, i decided to use the capture utility as my display, adn then capture the 4k60 in obs. before, this worked flawlessly, and now, if i have the capture utility open, it causes everything on obs to get like a grayscale filter over it, and occasionally itll just display a solid green screen, or like a rainbow of colors in obs, while still showing the ps5 in the capture utility. any suggestions? thanks in advance

[warped ledge]

Internal seems to be ideal, or if screen tearing Display, as for a split screen is there anything else attached? like an HDMI switcher/adapter/extractor?

[past basin]

They shared some screenshots of the config yesterday - #capture-cards message
We tried internal EDID to no change as well. 4K was also reporting their 4K60 Pro Mk2 was up to date on firmware.

[warped ledge]

this has happen to me a few times with this card, but I've powered everything down, unplug the power, wait about 15 mins for all electricity to go, removed the capture card, reset the card after 5 mins, and then power back up, usually fixes it, also check your EDID settings, and see if it's internal or display.

[warped ledge]

so... I wonder if this is part of that BUG with AMD GPU's not encoding correctly... via 4K Capture Utility, but OBS should be flawless.

[past basin]

Happened in preview too. But passthrough was fine. They also tried OBS -and a test stream to YouTube where I watched it work fine for a while and then suddenly split screen was back. Issue also only happened at 4K. Not sure if something is overheating or what. But they were able to get it to go away again for a while but it keeps coming back

[balmy thicket]

thank you for the tips. i will try that. initially, edid was set to merged, but i changed to to internal. tbh, im not 100% what edid is/does, but i was trying everything to fix the issue.

[warped ledge]

keep me posted.

[warped ledge]

ok, i'll check a few things out. thanks

[past basin]

EDIDs are basically the list of supported display modes and features a monitor (and capture card ) sends out to connected devices. Default is the card tries to merge the two - but if that doesn't work internal uses the card's mode list only. Display uses the monitor or TV in the HDMI Out port. There's usually enough overlap that a manual selection doesn't cause issues

[warped ledge]

have you updated the AMD drivers?

[balmy thicket]

sadly, that did not fix the issue. this is what it is doing, regardless which edid i select.

[balmy thicket]

ah that makes sense. i dont have an hdmi out from the display port as i have just been using the 4k capture utility as a display. you dont think thatd be causing the issue, do you?

[past basin]

I wouldn't expect it to cause issues no. Plenty of folks do that.

[balmy thicket]

my gut tells me its a hardware issue, but that doesnt make sense since it works fine individually. like without the capture utility open, the card captures just fine in obs, and it works fine in the capture utility. the issues only occur when both are open.

[past basin]

If you close 4K Capture first, then restart OBS, anything change? I'm wondering if something is up with the multi view. 4K60 Mk2 is one of the few cards that can be accessed by two apps at once - I'm wondering if something is affecting the second feed

If that was the case then with OBS only open and restarted it should hook the primary feed

(unless you're getting the video in OBS by capturing the 4K Capture App - I should probably ask that first)

[warped ledge]

let's try different HDMI cables.

so wasn't yelling. lol

usually in this case, try opening 4k capture utility first, and then OBS.

make sure to close them out via task manager that way nothing is in use.

[balmy thicket]

if i open obs first, the picture stays, but everything in obs has like a washed out greyscale filter, when i open 4k capture first, i get what happened in the screenshot i posted before.

[balmy thicket]

i will have to order a new cable, as this one is brand new replacing one that died last week and i dont have any spares

[warped ledge]

let's try it a few times. in the order 4k capture utility and then obs.

[balmy thicket]

i just tried it 4 times. opened 4k capture utility, then obs, then closed them both using the task manager. got the same result, except this time the screen was solid green.

[warped ledge]

ok, let's try it the other way, see what results we get with OBS first.

last thing we'll do it reset defaults.

[balmy thicket]

i get picture with obs first, HOWEVER, the first image is what it looks like when i have capture utility open too. 2nd pic is with only obs open

[warped ledge]

are you using HDR?

[balmy thicket]

on my pc or ps5?

or both?

[warped ledge]

PS5

[balmy thicket]

yes

[warped ledge]

let's turn off HDR for now.

[balmy thicket]

so, that worked, kind of. as long as i open 4k capture utility first, the ps5 image works. but with the capture utility open, it causes my webcam to be super washed and kinda grayscale in obs (in rtx broadcast, it looks fine while 4k is open). as soon as i close the capture utility, the camera color improves lol.

[past basin]

Is your OBS setup for recording in HDR or SDR? Eg, did you change the video formats to P010 and the colour spaces to one of the 2100 options, or is it still on defaults there?

[balmy thicket]

its still on defaults

[warped ledge]

so I'm thinking its something to do with power since you had that outage. have you played in the bios?

[balmy thicket]

i have done nothing in the bios. any idea what id be looking for in there?

[past basin]

PCIe settings that might have gotten reset back defaults or something with the power outage maybe. Tough call. We're wondering if the PCIe slot the card is in has any options that changed that might have stopped it from running in x4 mode with the extra bandwidth so two apps can use it at once or something.

[balmy thicket]

okay. ill check that out and report back. i really appreciate all the help

So in the bios pcie settings, i have 2 options, above 4g decoding (enables 64bit capable devices to be decoded in above 4g address space and SR-IOV support (enable single root io virtualization with capable pcie devices) both are currently disabled

Also PCIEX16_3 Control is to auto to run in x4 mode

[past basin]

Souds good - sorry had to step away a minute.

Okay, so before we go too much futher check the camrea to see if it's still washing out. That should really only happen if it's getting a HDR signal and trying to show it in SDR based on what we've done so far

[past basin]

So I susecpt that us changing HDR to off tripped up SL. Full reboot might have resolved that if not we should be able to put on a filter to override it

[balmy thicket]

I will try that shortly and update you

[balmy thicket]

the camera is still looking a little bit washed out with the capture utility open, but not quite as bad. i should be able to tweak camera settings and filters a bit to get it back to looking right. one last question, is there a way to get it so i can use hdr while running it this way? games just look so much nicer with hdr, so if i can, id love to use it. thank you guys for your help. i was ready to give up and order a new card lol.

[past basin]

Likely - I believe Vic was turning that off earlier as part of troubleshooting to narrow down the issues. One of the things about that capture card is that by default it maps HDR video to SDR video by default (with a tonemapper on the card itself). Thing 4K Capture Utility turns it off when you load it, and back on when you exit by default. Which is likely why you're setting the colors change depending on if 4K is open or not. You can disable that behaviour if you like to have the tonemapper always off - though then OBS will apply it's own tonemapping there unless you set it up for HDR (most platforms aside from YouTube don't currently support HDR though, so if you're streaming I'd at least leave OBS setup with it - 4K can be run in HDR mode though).

In any case give me a few minutes to go back over what you did with Vic to make sure we're on the same page and I'll get back to you

[balmy thicket]

No rush. Im actually heading to bed, so take your time. I appreciate everything youve done to help me tonight.

[fiery halo]

hi I've been using the Elgato HD 60S Capture Card device with OBS to play Nintendo Switch games and screenshare to friends and I am expiriencing a noticable input delay in my audio signal that I would like to reduce. I know the solution is usually to just plug the headphones directly into console, however I would still like to hear music or voice from my computer at the same time, so I use this setting "Monitor and Output".

I am wondering if there is a way to use ASIO drivers with my capture card or is it not possible? in my audio and video editing software, I can select my audio interface ASIO soundoutput to get nearly imperceptable latency. I may be misunderstanding but I think it may work with my capture card too, since the signal is digital the whole time and never passes through a dac. would there be a way I can use this to reduce my audio delay in OBS or some other way?

if this is not possible I am wondering what setups youtubers and streamers use to achieve live realtime audio monitoring from pc and console simultaneously

[past basin]

All good, I'll get back to you when I have a chance to go through it and dig up some things to try then. Will probably be a wall of words for you in the morning 🙂

[past basin]

I don't believe it's possible to use ASIO drivers with it - though the main reason you get delayed audio in the capture card (if it's a short delay), is usually because it's setup to have the audio synced with the video, and that card takes about 60-70 ms to decode the HDMI into something the computer can use and get it to the monitor - so that gets the audio too. Easiest way to bypass that is to run the audio from the headphone jack into a stereo line in port on the PC instead, which won't sync it up (generally the cyan port on your soundcard if you have a desktop). If you're just needing to hear audio a standard aux cable works fine, but if you need to be able to talk to folks with a headset at the same time, you'd want a Chat Link Pro (specifically the pro or you'll get a buzz on the line from where the switch is always on it's dock charging when being captured - the ground loop isolator on it resolves this) - a Chat Link lets you plug in a headset and still split the audio out from the console to your PC (though not the headset's mic - just what comes from the console, headset mic will only go to the console not the PC with that setup).

Once you do this add your audio source for the card to OBS twice - once with default settings on monitor for you to listen to, once with a sync offset in the advanced settings, with monitor off to match it to the captured video for your stream and recording (dialing in the sync perfectly might take a couple attempts but the fact the card's latency is around 60ms should give you a starting point.

[fiery halo]

oh is it possible to just disable audio sync? I can also disable my OBS preview if needed

[past basin]

Sadly not - seems to be set at the hardware level

Though I usually deal with the newer cards so I'm not 100% if the audio in jack on the HD60S is synced or not like the HDMI

[fiery halo]

from my observation it does seem to be in sync from what I can tell. unless it's not observable

[past basin]

Yeah, that matches the newer ones then. I knew the HDMI audio feed would be synced, but wasn't sure if the stereo line in on the card was. I know both are on the new ones but sometimes the older ones were setup differently

[fiery halo]

I've tried using the audio line input in the past a few years ago. I was faced with a lot of grounding noise and stuff like that

[past basin]

Ah, yeah - it's prone to ground loops if the device you're plugging into is plugged into power. Used to be that it would just affect controllers if you actually plugged them in charging, but the Switch is always plugged in whenever it's on the dock so you can get a signal out of it. They have ground loop isolators you can get that resolve that.

The Pro variant of the Chat Link has one, but you can get them that attach to regular aux cords too

[fiery halo]

I expirienced the ground noise even when plugged into, for example my monitor's audio output to hear my switch. I also think may no longer be able to use my PCs line inputs anymore since I upgraded to an audio interface

what is chat link?

[past basin]

Chat Link is basically a splitter cable, meant to plug a headset into. It takes in a TRRS headset jack on one end, passes it to the console so you have full audio and mic with console, but splits the console audio off with a TRS plug so you can plug it into the line in on the capture card, or PC (or audio interface if it takes stereo TRS plugs).

Makes it possible to capture voice chat in games or use a headphone connected right to the console, but still pass the audio to the PC

(since plugging in a headset usually mutes the usual HDMI output)

[fiery halo]

so is that how people usually are able to listen to the realtime audio of pc and console together?

[past basin]

Often yes. Some folks will use external hardware as well - I have an Arctis Pro with a base station that splits my audio. So I plug it to a console, and then I run the Line Out from it to the PC the same was as a chat link to get the console audio that way. Other folks may use mixers or a game dac. Chat link is generally a solid option if you don't want to burn money though 🙂

Just make sure if you're capturing the switch either get the pro one, or if you get the basic one get a ground loop isolator with it. Or the switch will cause the line to buzz from being plugged in

(cost wise the pro is usually cheaper than gtting a basic one and a separate ground loop - plus braided cable )

[teal holly]

hiya, every time i plug my hd60x into my pc i get the error that the device malfunctioned and when i look in device manager i see this, is there any fix?

[teal holly]

ok i fixed that, but now i’m having the issue of getting no signal from the capture card

[chilly goblet]

hello! I am hoping you can help: all the sudden I get no audio from my capture card.

Yesterday it worked fine, using my wave link software to pass audio through to my headphones and today nothing. Even the capture utility is getting zero audio

nothing has changed in my setup at all

video comes through just fine but no audio at all

I had to unplug and replug in my capture card to the usb

[frozen pumice]

i bought a cam link 4k but turns out i needed usb 3.0 ports but i dont have any and i only have usb 2.0 so i tried 2 usb hubs that are usbc to usb 3.0 and the app still recognises it as usb 2.0

is there a problem with the laptop itself or the usbc port or does the camlink just not work is usbc adapters?

oh is this the wrong channel

1 sec

[gaunt wyvern]

What software are you using and what are you trying to capture?

[round drum]

I need help. Trying to record from PS5 into PC. In OBS and Streamlabs, the footage drops frame. I was having color issues a well, but turning off HDR ( I don't know any other way) sort of fixed the issue. Can anyone help?

[teal holly]

using both 4k capture utility and obs and i’m trying to capture my desktop pc

[unreal blaze]

I'm trying to use my camlink 4k on zoom. Windows 10. I'm getting this error

[past basin]

Camlink help questions go under #camera-prompter (as does anything else that ties into Camera Hub usually)

[unreal blaze]

thanks

[past basin]

Do you have an example of the colour shift or more detail on what's happening? Also when you say it's dropping frames is this reported by OBS, or just visible - if it's just visible do you also see it in stream and recordings or just preview window? (Both those apps will cannibalize resources from preview to make sure your recording stays smooth is one reason I'm asking on that). If HDR affects it that could be root cause on the colour, but the increased processing load for 10bit HDR over 8 bit SDR could also indicate you're closed to a bottlebeck on your system performance wise

[past basin]

What sort of device are you capturing audio from, and are their any headphones or headsets involved that connect directly to the console (or dual PC) - this includes wireless USB dongles and such, even if the headset is powered off. There's a few ways audio routing can go awry, but more specifics, espeically on the source will help narrow it down

[past basin]

That previous error isn't a great sign. Do other devices work in that USB port on your PC? And is there any chance you have a spare cable that's at least 5Gbps (USB 3.0) to try? My first guess is data connection problem which is usually port or cable related.

[craggy relic]

i can connect my cam using a capture card right?

[craggy relic]

do i have to have cam link or can i use the nzxt capture card

[past basin]

Generally, but it depends on the cam. If it's compatible with the CamLink it would be compatible with most other Elgato HDMI capture devices, generally.
I'm not familiar with the specs on the NZXT though - so check the HDMI output your camera and the manual for that card.

Make sure the camera has clean HDMI output and live view (you can test this on a TV or monitor), and that ideally it doesn't have an auto shutoff timer

[teal holly]

i'm pretty sure i do, i can use an elgato facecam in the same port and with teh same cable. ive fixed the issue with windows not regognosing it

[past basin]

Perfect, Facecam cable will work. Even if windows recognizes it, it might not run at full speed if there's a cable issue, which would block off the video, is what I was thinking. How did you resolve the issue with it not being recognized after though? That might give us other pointers as to why the video feed dropped out

[teal holly]

i disabled it in device manager then unplugged it, plugged it back in and reenabled it

[past basin]

Sound strategy, nothing I'd have expected to break the video link though. If you don't mind running third party software you can get a quick idea if it's a USB issue with USB Tree viewer. It'll have a summary section for the device where you can confirm if it's all connected and running at SuperSpeed or SuperSpeed Plus. If it's high speed on any of the three then something somewhere is dropping the speed too low.

https://www.uwe-sieber.de/usbtreeview_e.html

Windows Privacy settings are another possible hiccup https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

[teal holly]

okie i'll do this in a wee bit, will ping you when i do

[craggy relic]

yeah it shows the hdmi for my cam and my capture card is good but it still doesnt show

[past basin]

Yeah I don't know what timings the NZXT cards support, we're the wrong discord for that gear 🙂 You might be better off asking them for sure.
Do you know what video resolution the camera outputs at? 1080p? If it's higher than that some cards would need you turn it down to 1080p.

[craggy relic]

when i click theoh i turned it down to 1080, i could check nzxt to see if thatll help too

[round drum]

By example, do you want a screen shot? The colors seem really over saturated. Almost like they're bleeding. Especially the reds. The frames drops are visual. I'll record a few seconds to a minute, watch the playback, and the frames will drop once the character starts moving. This happens while it's being recorded too, not just the saved video.

[past basin]

A photo might work better than a screenshot for showing that - especially if it's a colour formatting error. Both work too

But I'l also take either 🙂

Colour is probably the point to start with and we'll work our way back to the fame issues if they're not related to one root cause

[round drum]

Do you want to see the source PS5 video in the photo too?

[past basin]

That might help yes

[round drum]

Also, do you want me to post it here or dm?

[past basin]

Either works - I'd normally post here in case one of the other volunteer sees something I miss

(assuming of course there's no identifying info in the pic)

[past basin]

Hm. Looks like a contrast issue maybe. Can you right click the card in your OBS Sources, go to properties and change "Colour Range" to limited? That may help.

[round drum]

@past basin that made it a little better I think. So I'm assuming HDR needs to remain off on the PS5? 🤔

[past basin]

The HDR issue you're seeing is likely actually tonemapping. By default the capture cards pass through HDR to the other display and tonemap the capture to SDR (because not all apps handle HDR). https://help.elgato.com/hc/en-us/articles/360027962512-HDR-Tonemapping-Why-do-Recordings-and-TV-images-look-different-when-using-HDR

You can turn HDR back on, but if you want to see HDR in OBS there's a couple extra steps (especially sicne OBS by default ALSO converts HDR to SDR). First OBS has to be reconfigured for HDR - EposVox has some video on that. Second you need to turn off the option for the card in 4K Capture Utility that says "Enable HDR tonemapping on device when closing software". Basically 4K disables it when it opens and uses it's own tonemapping if you're not recording in HDR, then turns the on device one back on when it exits - so have to turn that off to use HDR with other apps. To get to the setting you need to hold down CTRL while opening settings.

If you leave the tonemapping on you'll notice the colours captured by OBS will likely be a little dull compared to source - possibly even have a slight colour cast somtimes, since converting 10bit color to 8bit isn't perfect.

So you CAN turn HDR back on yes, but if you want the screens to match, using it in SDR is probably easier 🙂

(plus if you plan to stream, only YouTube currently supports HDR streaming)

[round drum]

My settings don't look like that. Where do I go? I hold crtl and nothing changed. I don't mind NOT recording in HDR 😦 I just want the colors to look right when I record.

[past basin]

Sorry the HDR setting is specifically in the 4K Capture Utility on Windows, and Capture Device Utility on mac. It stays set on the card though so you can use it with other apps once you've changed it

The OBS options for HDR are going to be a bit more involved, which is why I suggested a video for that

(though you can also just let OBS convert the HDR to SDR, and even tweak the conversion a bit)

[round drum]

Okay, so I have HDR on the PS5 off. Is there a reason that I'm missing that the colors still don't match? I'm hella confused 😅

Is that what the fisrt link was you sent me?

[past basin]

Could be - how far are they off? Could even just be the different screens they're on tbh. Is it saturation, contrast etc?

Ah no the first link just went into more depth about the HDR tonemapping on the card

Last time I setup HDR though these are the videos I followed for OBS - https://www.youtube.com/watch?v=2A7beDFV5H0&list=PLzo7l8HTJNK_HIUFhcIqOKSmlz0u0VJpB One is for streaming the other for recording, though I've only used the recording one personally

[round drum]

I'm so dumb! I completely forgot my monitors are different colors! 😂 still can't figure out why, but I forgot that was a thing 😅 okay, so the colors may be fine. I guess I'll see when I post somewhere. But what about the frame drops? I have a clip I can send.

[past basin]

Sure you can send that - here or dm works

[round drum]

@past basin

[past basin]

Yeah I can see it there - this doesn't show on the passthrough to the other monitor, correct?
Do you get the same drops if you use 4K capture utility instead of OBS? That'll help rule out some possible software issues at least

[teal holly]

probs a dumb question, i plug in my capture card when i do this yes?

[round drum]

Let me try the capture utiliy now...

[past basin]

Yeah - have it plugged in. If you didn't just plug it in after and hit the refresh button on the top menus

[round drum]

Still trying. Had to restart my comp

[teal holly]

do i send the ss of this?

[past basin]

Just the summary section on the right side. That said I don't usually see it named that. What was the card model here agian?

[teal holly]

it's a hd60 x

[past basin]

Huh, mine shows up differently. Might just be a different revision though - I already know there's at least one that shows up as Elgato HD60X instead of Game Capture HD60X.

[warped ledge]

what firmware?

[teal holly]

how do i check? im p sure its up to date

[teal holly]

oof i can't see

[warped ledge]

did you hold down CTRL and click on settings?

[teal holly]

i just did, i had an update firmware button and clicked it and it crashed, didnt say a version though

[warped ledge]

that isn't normal...

@past basin ever have that happen?

[round drum]

@past basin I think I'm good now. Thanks for the help

[past basin]

I've seen since 1.7.11 my own HD60X doesn't always pop up the first time I open the menu, never seen it crash on an update check though. The fact they show Game Capture HD60 X at least means they're not on v23.

That said original problem here was USB connectivity errors. May be related

[warped ledge]

can we try a different usb 3.0 port?

[past basin]

No worries, good luck with it

[warped ledge]

well USB's come in a set of 2, I wonder if there is anything else connected next too it.

[past basin]

Thats' good to see - I'd probably try another port like Vic was suggesting too though. That means the conneciton is okay there - but doesn't mean we don't have some internferenc on it. At least rules out issues like being stuck on USB 2.0 for the whole PC

[teal holly]

i'm trying the different ports now, capture utility says no devices found but in device manager it shows

[round drum]

Thanks! As of now though... it looks like I can only record good quality in 4k Capture, but I have no idea how I'm going to stream as OBS and Streamlabs quality is pretty bad 😦

[past basin]

possibly yeah. If you've got some ideas there I'm going to step out a little bit so I'm not stepping on toes as I'm prone to do 🙂 Have to go pay some bills before I forget Good luck.

[round drum]

4k Capture is clear though

[teal holly]

what is that source HUH

[warped ledge]

looks custom

bigger than 4k...

[past basin]

That's a good sign at least - if you've got that sorted out you can always reach out to the OBS Project's discord for help with setting up that for better quality too, now that we're sure the PC gets it in 4K Capture 🙂

[warped ledge]

some people use Prism... but OBS shouldn't have bad quality.

[past basin]

I think you're onto something with the firmware if the HD60X is giving an EDID to something that can even select that. Even 8K is only 4320p.

[warped ledge]

seems a bit unsual... I mean SUS. lol

What are you capturing that it would show that?

[warped ledge]

we're curious...

[teal holly]

i dont have the option to change edid lol

[warped ledge]

Have you already opened a ticket with #official-tech-support I'm thinking they may need to run a diagnostic, and help restore, or replace your card.

I was following the trail and I think at one point you didn't have drivers listedm but this device is plug, and play, so it worries me you might have a device that may brick.

[teal holly]

i think i opened one a bit ago yeah

[warped ledge]

I would suggest waiting for them, make sure your card is within warranty, and also make sure you have your purchase receipt in case they rma it.

[warped ledge]

have you tried another usb 3.0 port and unplaug everyhting else that isn't needed?

[teal holly]

it might not be in warranty 👀

[teal holly]

yeah, i've done that

[warped ledge]

with each usb 3.0 port?

[teal holly]

yeah

[past basin]

It might not be a bad idea to see if you can get into the firmware menu again after - if only to see what you're running at

[warped ledge]

I agree!

[teal holly]

just the same lol

and clicking update doesnt do anything apart from crash it after the 3rd click

[past basin]

Give it a min and try it again or open the menu with CTRL - mine does that too sometimes

If you see the update button don't click it til the version number shows up or it'll probably crash

[round drum]

@past basin @warped ledge so.... any idea why the audio is out of wack? Not matching up. Doesn't do it every time, but the ONE time I recorded a longer video, is when it did 😦

[past basin]

If it's in OBS I find it helps to mute the catpure card and add it again as a audio input capture

[warped ledge]

do you have 1 source or 2?

hahaha we think the same!

[past basin]

The video feed seems to get stuck at 44.1 kHz while OBS likes 48, somtimes causes sync drift

[warped ledge]

this is true

[teal holly]

left it on since this message, still no version

also tried my hdmi cables in different ways and didnt change anything lol

[novel onyx]

Never fails, every time nvidia updates my gpu, computer restarts and inconveniently right before I am ready to stream, get the stupid half green distorted screen in obs and SLOBS from this 4k60 m.2 capturing my ps5. Elgato why is this a constant problem with the card forcing me to go through the gauntlet of TS to fix it. I eventually end up fixing it, and its never the same fix every time, but usually ends up being ours of throwing crap at the wall to see what sticks. I never had any problems the avermedia capture card I had in my last machine, why am I having this as a constant issue with the company that basically invented streaming gear?

[teal holly]

i have this issue now but settings still show it has no signal, and i have nothing else open to use it, guess it'll just come down to official support lol

[novel onyx]

having similar issues, did you just do a update to your gpu like i did lol

[past basin]

Did you check the privacy settings after as well?

[teal holly]

i dont believe so

[past basin]

https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

If it's getting blocked, you'll get the in use screen too. Beause it shows up as a camera to the OS the privacy settings sometimes block it

[novel onyx]

last time I fixed mine by messing with the EDID settings, but its never the same fix every time with this POS card.

[teal holly]

yeah i cant change edid settings lol

[past basin]

Make sure Discord or anything else on that list isn't set to use the HD60X as the default camera either -sometimes things hook their default program when open, even if not using it.

But yeah, you've had enough issues that contacting support is a good idea - especially seeing a 6272p signal at 72Hz.

It does sometimes take them a while though so you can always talk with the community support channels here whlie waiting

[teal holly]

nah i just game in like

6k

totally yep

[past basin]

You say this happens every time you update the NVidia drivers? hits OBS and SL - They're both on the same engine. Does it get 4K Capture or any other tools too?

[past basin]

The number there is usually half the K rating roguhly actually- eg 4k is 2160p. So it'd have been closer to 12K :p

[teal holly]

damnn im gaming good

[novel onyx]

yea it hits them all, just diferrent issue in each depending on the application. Like I might get a no signal in 4k capture, but a green distorted screen in SLOBS/OBS.

[teal holly]

i got like the best display on earth

😭

[novel onyx]

@past basin ive messed around with the EDID settings and usually that brings it back, but like i said before its never the same fix each time, and usually takes me an hour or 2 to figure it out. And based on my googling and reddit searches, it happens way to often for alot of people

[past basin]

What motherboard do you have in that setup? Last time I saw this the card was unstable because it had issues locking in a full x4 PCIe lanes because the motherboard split lanes or something. Though I don't see the half green screen thing often.
I'm assuming since this happened a few times someone's had you check the card's firmware already, right?

[novel onyx]

@past basin I thought that was the issue way back when, but elgato confirmed my mobo has the right tech to support it. its a asus b450 gaming-f not the best not the worst. ive got two of them in this build, one for the pc and one for consoles (purchased 1 and got 1 free as a prize in some tournament thing). the rig their in is my streaming rig.

and yes thats the first stop always on my troubleshooting tour

[past basin]

Fair enough- no other PCIe cards aside from the GPU and the Capture card then I take it? Does look like the bottom slot shares lanes, but only if the x1 slots have naything.
I'm going to check to see if I've got anything else in my notes ont he green screen

Been a while since I've heard of that issue

I'm assuming this happens no matter what device is on the HDMI connection as well?

[novel onyx]

its just such a pain for a card this epensive ya know. im going to get one of the hdmi 2.1 cards that just released, just not sure which one, and from which company at this point. I like the idea of the 4k X, as my internal card issues has my shying away from the upgraded model of the 4k60, and perf wise their not far apart if at all. But the new Avermedia ones are hard to turn away from as well at this point, since I never had software issues with my previous one.

[novel onyx]

nope just 1 gpu, 2x4k60s

@past basin now watch im about to swap the hdmi's between the two cards and watch it fix it. ive done that before but its a pain because I have to go to obs and slobs and flip flop the video capture hardware in there.

[past basin]

Wait, 2 4K60s? Do they both do this or is it only the one in the second slot on the motherborad that faults?

[novel onyx]

its just one of them

but ive had the other one do it too

just not as often

and like i stated before, seems to only happen with either big windows updates or a gpu driver update

once its working, I dont have problems with it for a while

[past basin]

Ah. So one at a time but not the same one okay. I was wondering if it was related to the face the second slot shares PCIe with the GPU's slots (GPU drops to x8 when the second slot is in used). Figured the NVidia driver update might have caused the motherboard to reset the lanes and it glitches switching it back. But the bottom slot is on the chipset only so if it gets both cards that doesn't track

[novel onyx]

it doesnt seem to like my ps5 that much. I made sure the HDCP is turned off so thats not the issue

[past basin]

Though it's still a good idea to make sure the BIOS is up to date and you have the latest chipset drivers and all to be safe.

Any paricular issue with the PS5 or is that just when you get the most broken green screen issues?

[tall bear]

so me and my friend use dual pc setup for streaming/recording recently we noticed screen tear when we both look at our 2nd pc OBS, this happened all of the sudden idk if its elgato issue or, i check to see firmware update for the capture card and saw theres were none

[novel onyx]

and its def the bottom one of the cards. its just the broken screen issue

i had the original issue where it wouldnt display but that was cause I hadnt turned off HDCP before I tried it, but that was a while back

@past basin right now its displaying my ps5 screen on my monitor with the right resolution so the pass through is working fine, just wont display in 4k cap or slobs or obs

[past basin]

What EDID is it on at the moment? Display or merged?

[novel onyx]

@past basin right now its on internal. im about to try the other two

[past basin]

Also I should check is the monitor 1440p?

[novel onyx]

It was working fine on display before

monitor is 4k

[past basin]

It's on Internal and not showing in the app? That's definitely odd. Internal should force the PS5 to detect only display modes compatible with the card

[novel onyx]

4k 144hz hdr, it was running fine at 4k60 HDR before this all happened

weird when i switch edid to display, then it doesnt show in either one.

on internal, it was showing on the monitor but not the app

[past basin]

Are you cloning or using the card in passthrough for that? And what refresh rates are you working with?

[novel onyx]

cloning is where I have a blended secondary monitor on my pc right?

[past basin]

That's the opposite of what I'd have expected tbh. Firmware is 19.08.08 (MCU: 22.06.09 / FPGA 22.03.24) on both cards?

[novel onyx]

checking right now

[past basin]

That question was aimed at the other user sorry - you've got multiple devices, and mentioned a PS5 - so that wouldn't be on clone

[novel onyx]

copy that my b

[tall bear]

so for me i have a HD60S which is 60hz, i extend all my monitors/display and my method to avoid screen tear i open OBS on my main pc and fullscreen project to my 2nd pc but now it just screen tear anyways

[novel onyx]

@past basin juggling multiple people huh lol

[past basin]

Side effect of past life as a call center tech support

[tall bear]

my friend has the 4k60 but his also screen tear all of the sudden he and i didnt change anything

[past basin]

Are you playing the games on Fullscreen or Borderless windowed? In a cloned setup it's usually preferable to do it in borderless/fullscreen windowed as that lets windows manage the refresh rates and reduce risk of tearing iirc

[tall bear]

fullscreen

but i always play fullscreen and had no problem until recently couple days ago

[past basin]

Try it on borderless and see if that does anything - If the game supports DirectX 12 there should be no performance difference like there was on older setups using it in Windowed

[novel onyx]

@past basin something weird tho, if I change the EDID (internal) setting down to say like 1440p or 1080, it works just fine, but only capturing and passing through at 1080p hdr

@past basin but once I put the settings back, this is what I am working with in OBS/SLOBS

[past basin]

Huh, that is unusual. Not sure why it would be dropping the res there - it should do 1440p no problem. Does it do the same thing if HDR is off?

[past basin]

True but with this sort of setup it could be anything - windows updates, GPU driver updates etc that tripped the change. Best to start somewhere and see if we can work around the issue to identify where it's coming from

[novel onyx]

im gonna shut down my pc and ps5, pull the hdmis and reseat them then boot back up, that should help reacqurie the signals right in theory?

[tall bear]

👍 ty

[past basin]

couldn't hurt at the very least. Though before that you might want to check if the card is seeing all the PCIe lanes it needs- https://help.elgato.com/hc/en-us/articles/6096859760397-Elgato-4K60-Pro-MK-2-Green-or-distorted-video has a guide on it. BAsically just checking the settings for the card in OBS which loads the driver config to confirm how many lanes it sees

It's possible you have an issue where only sometimes the card isn't getting the right lanes

Unusual, but I've heard tell of it before - though usually only with adapters or extensions invovled, or if BIOS let the the lane settings be overridden

Ideally both cards will show Gen 2 x4 sincethat's the max they'll run at

If it is a PCIe error we know your board SHOULD support x4 on both those slots, so we'd at least know where to look for the root cause

[novel onyx]

So i went ahead and swapped the cards (put the pc in the card that was having the issue, and the ps5 on the card the pc was on). and now its working like it was before, both of them are

[past basin]

huh. That's actaully a good idea anyway - if the problem keeps coming back but usually affects the card that WAS in the bottom more, and now starts hitting the same card in the new location you know it's likely related to the card. If it keeps hitting the other card in the bottom slot we can assume we've got a compatibility issue with the motherboard or something to track down

[novel onyx]

@past basin this is the readout on the PC's cap card

@past basin and the one on the ps5

[past basin]

Good to know - if the problem comes back check them both again and see if that changes

Since it's an intermittent issue it' be good to see if we can catch that setting when it happens to see if the speed is dropping on the PCIe bus

[novel onyx]

@past basin good point, how would I check that?

[past basin]

Pretty much have to wait for it to happen again and check it then

(You said they're both working like beofre now, right?)

[novel onyx]

@past basin thanks for helping/listening to me complain

Both working fine now, other than having to now redo all my audio routing to account for the switch and not have Wave link and all that think my ps5 is my PC and vice versa lol

[past basin]

Ah yes, the joys of audio routing. At least it's working again, and hopefully a few things to check if it happens again. But good luck with it!

[novel onyx]

thank you and thanks again for the guidance. your the real mvp today lol

[past basin]

As a side not on that, if you still want to get it working with Fullscreen later, and it worked before - you can try an older GPU driver to see if that changes anything. But hopefully one of those ways works.

[past basin]

All good, thanks 🙂

[novel onyx]

@past basin in your opinion if you were me, the new 4k X, 4K PRO or the avermedia 2.1 options?

[past basin]

I'm looking at the 4K X myself. I haven't used an Aver card in forever (bad times with firmware on the old Portable Plus 2 I had - but that's a completely different class of card). My understanding is the Elgato ones offer the higher capture rates though, Aver focused mostly on 4K60 and getting passthrough working iirc. It's been a while since I checked a comparison though so might be worth checking youtube for some hands on comparisons

That said, being here I'm also a little biased 🙂

(though the 4K Pro also does cap at 4K 60 capture, though allows 8K passthorugh - so if you want faster than that go with the 4K X - it'll switch to MJPG encoding above 60fps at 4K, but that's still fairly solid)

Given the motherboard you've got though getting 10Gbps USB would probably need an additional Addon card though

[novel onyx]

i mean i the 4k60 capture is plenty fine for me, i want the fastest passthrough I can get and the X i believe can do 4k120 while capturing up to 4k60 right?

[past basin]

Second slot of your board is PCIe 3.0 though so that should be easy enough to add (bottom slot is PCIe 2.0 so most USB cards that do 3.2 Gen 2 might not work in that one at full speed).

[past basin]

For HDMI passthrough? Speed should be the same so I'm assuming you mean best resolution though it? The 4K Pro does the highest passthrough, going up to 8K60 - but above 60Hz your capture resolutions drop to 1080p. The X will do passthrough righ up to 4K144 - and will capture that if HDR is off. HDR on it'll cap capture at 4K40 though across the board - so keep that in mind if you're doing HDR (HDR will sill passthrough at 4K144, just not capture than that - it just gets converted to SDR on the card for the USB port with the built in tonemapper).

https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates
https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates
These two articles break down the supported modes into a chart if that helps

[novel onyx]

all valid points, dont care to much if i capture HDR, as long as I can pass through HDR, so I will take a gander at the info.

[round drum]

No, this is 4k Capture 😦

[round drum]

1 source. Going from PS5 to PC

[manic hawk]

heya guys! ive just moved house and im plugging everything in but my hd60 x is giving me some trouble!! everything looks fine, cables where they should be, software updated but im getting a red flashing light on the front and this message? ive tried different ports, new cables, the works but im still so lost!!! any help is much appreciated <33

[teal holly]

@past basin @warped ledge ok i got it working. using pass thru doesn’t work anymore so i connected it as a 2nd monitor and dupe the screen and it works

[warped ledge]

I mean in OBS. Create a Video source, select your capture card, mute the source. Create an Audio input source, and select your capture card, and monitor and output it.

[warped ledge]

Unplug it for a min. Plug it into a usb 3.0 port.

[manic hawk]

still no different :((

[warped ledge]

How are the inputs connected?

[manic hawk]

ive got the hdmi in from play station to capture card, hdmi out from capture card to monitor and usbc to usb3 from capture card to pc

*to be clear the card is working when i change the input source on my monitor but its just the 4k capture utility that shows the error

[analog linden]

anyone awake ? looking for suggestions on elgato picture settings normal settings are too dark

[past basin]

How dark are we talking here, have an example? There's some particular settings that commonly come up that can result in things like crushed blacks and contrast problems making things dark

[past basin]

Ah, the passthrough on the card to your monitor will work as long as the card has power - you could power it with a phone charger and that part of it would work. So that's not a good example to go by.
If you're getting USB 3.0 errors something is gone awry. I usually use a tool called USB Tree Viewer to poke around at that. https://www.uwe-sieber.de/usbtreeview_e.html
If you check the card you're using, there's a summary section that tells you what it supports, what the port supports, and what it's running at in terms of Super Speed support. That can help narrow things down, to figure out WHAT part there isn't running at USB 3.0 speed.

For example the device max speed should always read SuperSpeed for the HD60X. The port max speed is determined by the port on the computer. The connection is how fast it's running. If any of these drop to hi speed or the oddly named since it's slower full speed, we can narrow down the fault. If it's the port, you're in a USB 2.0 or slower port. If the other two are Super and the connection is Hi, it's generally the cable (cables are an increasingly common issue as most USB-C to A cables out there are meant for charging phones and only run at USB 2.0 speed - you have to go looking for USB 3.0 cables to find them sometimes)

[manic hawk]

genuinely cannot make this up... i unplugged it and plugged it back in for the 10th time and now its working hahaha thank you so much for the help!!

[past basin]

Ah, glad it's sorted- might be some dirt or something in your cable or plug though. If it comes back, check the plug, maybe clean around inside it with a rubberized dental pick - they're good at getting reside as well as dirt, and are both not scratching and non-conductive.

[craggy relic]

@warped ledge only the better part of a month later... it's a HDR issue. If I turn HDR off on the console, it stops the visual noise. I took the card out etc as well.

[warped ledge]

After work, I can help via VC.

[warped ledge]

were you able to resolve, or need help.

[twin plume]

Hey, unsure what product works for me, I have the need to capture a second PC, I stream/record at 1080p, I’m looking for easy set up and ease of use also don’t wanna spend a boat load, what would be best for me?

(Prefer Amazon links so they open in Amazon app)

[warped ledge]

I won't be posting amazon links, but it depend on what you want out of your card. https://www.elgato.com/us/en/s/capture-card-selector?gad_source=1&gclid=CjwKCAiA6KWvBhAREiwAFPZM7ieGWyvrEhkwkcKV3P89fdCnhDwUrwMenUsmeh59lIv9lJ-dtNTIzBoCOlkQAvD_BwE

[twin plume]

I tried that and it suggested the 4K Pro which is the most expensive card in the lineup it seems at $280

[warped ledge]

it's a great card, and future proofs.

However, make sure your PC meets the specs, or there are 2 other cards external, HD60X, and 4K X.

[twin plume]

But expensive

My PCs can handle beefy specs

[warped ledge]

I'd suggest saving, or HD60X is a very affordable one.

[twin plume]

My streaming rig is my old gaming PC

Why let it go to waste, right?

And I have a third workstation I got from my job for free I’m using just for watching stuff but I plan on turning THAT into a server.

(But I’ve gotten off track)

[tall bear]

i went back to test older driver from dec 11th it didnt screen tear but it started to when i started recording and was about 30 mins in

i think its driver fault not too sure

[jolly flower]

does anyone know how to get a HD60+ to show a signal on a acer monitor. ive sent in a ticket and gave bios data and everything and then its been over 2 weeks and nothing has come up.

I've searched everywhere and every website pertaining to anything having to do with acer and hd60+ and i have gotten no fix or anyone who is having my particular issue.

[past basin]

Do you mean a HD60S+ ? If so have you tried setting the EDID to "Display" in 4K Capture Utility, under settings, device tab (or on capture device utility is using macOS)

[jolly flower]

yep i think i talked to you about it 2 weeks ago as well

[past basin]

Ah, so you did.

[jolly flower]

i went as far as to bring out my macbook and that didn't even work

its most likely this monitor and i have no idea why

[past basin]

My best guess is something odd with the refresh timings it supports - not unheard of but pretty uncommon these days.
I've also recently learned of an AlienWare model that has DSC permanently enabled, which causes it not to work with capture cards. So yeah, there's occasionally monitors out there with weird issues.

Occasionally see issues with 1440p monitors too, since 1440p never actually had a broadcast standard devices, so there's not really a spec to match for that sometimes

[jolly flower]

this monitor is 1080p

and its not old or anything either, i got it like last month

it works great with my computer, and will work with say something like my switch or ps5. but this HD60 it hates

[past basin]

I wonder if it's another one that has DSC locked on

Sadly googling it turns up that it HAS DSC but doesn't confirm if it's locked on or not

[jolly flower]

what the xv270 m3?

[past basin]

Uh, I'd just been checking for xv270. But DSC is normal anyway for very high refresh rates - the reason monitors like the alienware I mentioned earlier have issues is that that particular one doesn't disengage it at lower refresh rates as you'd expect.

It's an oddball for sure - that's definitely a HDMI 2.0 display, that SHOULD work fine at common res like 1080p60. So it's got to be some sort of odd quirk

Might be worth checking if you can disable DSC entirely in the menus

[jolly flower]

it has no mention of DSC

[past basin]

Yeah, hopefully it does it the right way and only uses it at high refresh

Usually if it was DSC always on it woud pop up with folks who have issues with certain GPU modes and features not working with it

[jolly flower]

i have the option to turn off DDC/CI

[past basin]

I think that's remote controlling a monitor through software - likely won't work through the capture card like CEC doesn't, but I wouldn't expect it to cause issues with the card itself

[jolly flower]

i have no clue, ive tried everything probably 2 times over. i dont even know if the settings i change on the monitor apply to the other inputs

i cant see or change anything if it does not have a signal

if anyone has any ideas i would like to hear you out, heading to bed right now, thanks helping @past basin

[past basin]

Yeah if I can think of anything else I'll send a ping, but I think we covered just about all I can think of going over that last session

Have a good rest in any case

[carmine sky]

After update to 14.4 (MacOS) 4K X still shows up as 5Gbit/s connection

[wispy skiff]

Having a problem where my Game Capture HD60X appears as a black screen in 4K Capture Utility or OBS Video Capture Device.
If I try and stream it via discord's share your screen it works though.
I've tried closing discord via Task Manager and relaunching OBS and I've tried restarting my PC without opening discord and then launching OBS but neither have fixed the issue.
I've also tried a few fixes I found searching the internet for Black Screen issues but no luck.

[warped ledge]

do you have any other software open when you have this open?

[wispy skiff]

I just restarted to try again and the only apps I had open were Steam and OBS

[warped ledge]

Only one program at a time can use the card.

[wispy skiff]

I assumed so, that's why I've been killing discord to try and get it to work.
Since it is working on discord I assumed it'd work fine on OBS or 4K Capture Utility (not both) if they were the the only thing running however I've had no such luck.
If I register an audio input capture on OBS and set it to the Capture Card I can see it picks up the audio, however I haven't been able to get Video Capture working on OBS or 4K Capture Utility.

[jolly flower]

Ok i came to a solution, not exactly practical but it works and theres no latency. I am just full screening the obs preview

[wispy skiff]

I now have a bizarre situation where if I launch a stream of my HD60X via discord, OBS begins accepting it as an audio device (no video) so I get the video on discord and the audio on OBS
Haven't succeeded at all to get video playing in OBS, not even after uninstalling discord and restarting my computer then launching only OBS.

[craggy relic]

Ello! Question, iam looking for a new capture card. At the moment iam looking at the HD60 X. Iam using a PS5 and Nintendo Switch. When i want to use the Playstation Pulse Elite for the PS5 i need this Elgato Chat Link Pro where i put it in the headset and then in the capture card to capture the sound right?

[woven cypress]

Hey so I’m having issues with my chat link cable’s transmitting game audio through the capture card when any headset is plugged in. The capture card will transmit game and chat audio with nothing plugged in though. I went and bought (what I think) is a recommended headset and still having the issue. I’m currently trying with the recon 50P headset.

[woven cypress]

You have to make sure HDR is turned off. Also make sure you’re allowing yourself to stream branded content. It’s under HDMI settings on your PS5. I don’t remember the exact name of the setting.

[fading ledge]

Hello! I am currently having issues with my Elgato Capture Card HD60X. I have absoultely 0 idea on what is exactly causing this issue at this point. I have tried several USB 3.0 cables and different ports. I have also tried a different Computer entirely (Instead of my laptop) and it still doesn't want to connect. Whenever I plug it in I get a blue flash, followed by 4 red flashes before going black. Monitor itself displays the capture however elgato doesn't pick any of it up. I have tried OBS and Elgato's software. My specs can handle (it has before but then randomly this issue occurred one day and I haven't been able to fix it) if anyone has any ideas please LMK!

[warped ledge]

are you using the offical elgato provided cables?

[fading ledge]

yea I also figured it out

I had to switch the settings to built in device

[past basin]

The EDID I'm assuming?

Sorry, just seeing this now. Has been a busy couple days 🙂

[fading ledge]

video encoder

[past basin]

Huh, wouldn't have expected the encoder to trigger that error. Good to know, thanks!

[warped ledge]

first I'm hearing of that too.

wonder if it's mac, or an amd gpu.

[woven cypress]

Hey so I’m having issues with my chat link cable’s transmitting game audio through the capture card when any headset is plugged in. The capture card will transmit game and chat audio with nothing plugged in though. I went and bought (what I think) is a recommended headset and still having the issue. I’m currently trying with the recon 50P headset.

[past basin]

That's typical behaviour for (what I'm assuming is a PS5 since you bought the 50P).
Sony does a one audio stream per user setup - when you plug in a headset (including a Chat Link) it mutes the HDMI feed. Turning the HDMI feed back on mute thes the headset. Unplugging the headset sets things back to HDMI. Likewise you need to change the capture card between Analog and HDMI when you're switching modes - while it can do Analog or HDMI audio, it's not auto switching. This option is found in 4K Capture Utility for later cards on Windows and Capture Device Utility on a mac. So if I'm reading that right and you're having issues only with the Chat Link make sure the audio is set to Analog for the card when using it.

[woven cypress]

That worked thank you so much!!

[wild skiff]

Hi, Just installed the 4K X and capturing both PS5 and Series X works, but i'm not getting any audio from both. I do have audio on my tv but not on the Elgato capture software.

Disconnected and reconnected everything, restarted everything. Software and firmware are updated.

Checked this article already but unfortunately no luck.
https://help.elgato.com/hc/en-us/articles/360041852811-Troubleshooting-No-Game-Sound-Is-Being-Captured

What can i do?

[past basin]

Sometimes we've seen the card get muted by Windows - you can check this by pressing Windows Key + R, type mmsys.cpl, and press okay. From there you can go to the recording tab, find the capture card and go to properties for it. Check the Levels tab and make sure it's not turned down or muted.

[mystic cosmos]

I have a question, does the elgato hd60s+ not work with hdmi 2.1? I have it connected it to my old monitor and it works but it doesnt on this one

[wild skiff]

No audio device listed corresponds with the capture card (only mic because it has a mic jack input)
I checked on my other PC where i have the HD60 Pro and nothing in that list either but i have no issues there.

Under Audio inputs and outputs in device manager the card is not listed, but this is the same on my other PC with the HD60 Pro.
Under Sound, video and game controllers, the card is listed (same for the other PC)

Thing is, in the Elgato software the game audio bars are not moving when there audio on my PS5 and Series X, i also connected my iPhone and iPad and nothing either.

[past basin]

That's actually a Stereo Line In not a mic jack - but that's your audio interface. I believe this is a change with the 4K X, as the older cards would show up as a digital interface and not a mic instead. So check the levels there. Because the one interface is used for both the analog and HDMI, that'st he one to check.

[past basin]

It will work with HDMI 2.1 but reduce speeds to HDMI 2.0. The card also only works at 60Hz. If you're trying to run anything higher you'll hit issues.

[mystic cosmos]

Hm, know a way it'll connect? When i have it connected it goes black screen and doesn't appear on the capture software

[past basin]

What's the source device? Make sure if it's a console that 120Hz mode is turned off. The HD60S+ being an older card also doesn't support VRR so variable refresh rate should be off as well.

There's also a chance of an EDID conflict - basically the monitor and the capture card not agreeing on available display modes. If that's the case you can try setting EDID in the settings under device to "Display" and see if anything changes. Normally the card merges available modes from itself and the monitor, display will only use supported modes from the display. If that doesn't work you can try Internal which only uses modes from the card

Given this is a new monitor it's also worth noting the HD60S+ doesn't support 1440p

[mystic cosmos]

Yeah its a proper monitor with everything for next gen so had some troubles but i'll sort that out and let you know once i change, will i do 1080p just in case?

[past basin]

1080p is a safe one to try, yeah

[mystic cosmos]

gonna switch now lol be a few seconds

[wild skiff]

That input was indeed the issue. It has a mic icon so i disabled it to not let it interfere with my default mic. Enabled it and i have audio now. Thanks for the help!

[past basin]

No worries, glad you've got it sorted!

[mystic cosmos]

I did try what you said but no luck

[past basin]

Okay, try setting EDID input mode to internal, and in the bottom select 1080p from the drop down list for EDIDs. In theory that should lock the source into using 1080p at a timing the card supports at least. Once we get the card working we'll see if we can' get the passthrough sorted.
What are you trying to capture with the card? PS5? Xbox? Second PC?

[mystic cosmos]

ps5 probably should've said that

I know it works on the old monitor and came connected, when i put it in this the card just goes blank and doesn't light up

[past basin]

Does the card still work fine if the monitor is removed?

[mystic cosmos]

Yup that's why i'm confused lol

And i done the edid thing to 1080p also

[past basin]

Internal EDID mode should normally override that then - it won't pass modes from the monitor itself to the PS5. Are you using the same HDMI cables you used with the old monitor? If not try swapping the cables - maybe there's a grounding problem or something

[mystic cosmos]

my console one and we got a hdmi 2.1, had vic help me a while back but got sick during that time so yeah was put on hold

[past basin]

Ah. Yeah, was just wondering if the cable between the card and the monitor was the issue. If you unplug the monitor and use that cable between the card and the PS5 instead do things still work?

That should at least rule out cable faults

[mystic cosmos]

As in swapping them around? I can try that

[past basin]

Yeah, just swap them - make sure that 2.1 cable works when the monitor is removed to get an image on the card, like the PS5 one does.
Also do you know the exact model of the monitor?

[mystic cosmos]

Oh yeah that does work, i use that for the main playstation and console cable for the out port

Yeah let me get the link, i can send you it in dms if you want there

[past basin]

The other thing to try is turning off HDR if it's on, on the PS5. HDR through the HD60S+ requires reducing the transfer rate - we can try that later, but quicker to just turn HDR off for testing

[near topaz]

Just unbox a brand new 4K X, it's even more fuc*** than my 4K60 MK2 ...

I'm gonna jump from a bridge at this stage

[past basin]

Huh, they've generally been fairly stable so far - what's up with it?

[near topaz]

At first i was getting image/capture, change the EDID 4K Capture crash, relaunch, no picture, restart PC and now always "Device in use by another software"

Nothing is start execept 4K Utility ...

Same PC, same everything, gonna try to fresh install Windows if uninstalling doesn't repair

[past basin]

What happens if you try it with another app like OBS or StreamLabs?

I've seen at least one other instance wher the same thing happened to someone after changing the EDID for some reason. It worked in everything but 4K Capture after that

[near topaz]

Also i need to say, everything is upgrade, even the MCU

[past basin]

Rules out one headache at least

[near topaz]

In OBS i have an image but stretch asf

[past basin]

We can likely adjust that, at least

[near topaz]

EDID is as least good from what i see in Windows

[past basin]

Dual PC setup I take it?

[near topaz]

Yup

I was not using 4K Utility before, because 21/9 don't work with 4K60 MK2 in this software of hell

Rendering 3840x2160, so black bar at top and bottom, so i was always using OBS

[past basin]

Noted. You say OBS is stretched now - Vertical, Horizontal or both? I assume the canvas is 3840x2160?

[near topaz]

I can't have NV12 anymore, so it's 3440x1440 stretch on a 1440p or 2160p 16/9

If 3840x2160 x) :

2560x1440

[past basin]

Oh, that's pretty off, for sure.
Is the card in a USB 10Gbps or 5GBps slot? (3.0/3.1 are generally 5. 3.1 gen 2/3.2 gen 2 are 10)

I assume that's with NV12 selected as well, for the first image?

[near topaz]

3840x2160 NV12 :

[near topaz]

nah first image is default settings

second is default with just resolution change so no NV12

[near topaz]

Card is on a Optiplex 7090 MT with a USB 3.2 gen2x2 (so it's 20Gbps)

[past basin]

Ah perfect. Rules out one headache at least

[near topaz]

I'm not gonna lie i'm very good at tech stuff, it's my job, and right now Elgato is freaking me out

I was getting random no signal on the 4K60 MK2, first time RMA, second time refund

[past basin]

What's the actual resolution you're trying to send across from the second PC? You mentioned 21/9. So is it the 3440x1440 you mentioned?

[near topaz]

And it was on a standard custom PC, before switching to Optiplex

3440x1440 yes, using the 4K X HDMI cable

[past basin]

Yeah, fair. Ultrawide tends to be a headache anyway, we'll see if we can get this sorted out for you.

[near topaz]

Oh

[past basin]

Since 4K isn't working at the moment, we'll try to get is sorted out using OBS if that's okay

I'd suggest reaching out to #official-tech-support about the 4K issue later though

[near topaz]

Elgato still not update about ultrawide on the 4K PRO webpage 🤡

[past basin]

Yeah, from what I understand they're still testing support. It gets to be extra problematic when some Ultrawides do DSC and some don't

Just to compare to my own settings, what happens in OBS if you actually set the source for the capture card to a custom resolution and choose 3440x1440?

[near topaz]

A thing i don't understand is that UW worked on 4K60 MK2 (for me), but the stupid 4K Capture Utility is only export 16/9, so the great logiciel is kinda bad in 2 seconds because you can't use it properly ...

And the 4K60 MK2 is only HDMI 2.0

[past basin]

Oh it works in many cases, it's just a headache because it has less support than industry standard like 16:9

[near topaz]

let me try, with the 4K60 MK2 it given me black bar 3840x2160 even with 3440x1440 set in OBS, but setting NV12 giving a reel 3440x1440

[past basin]

Ok. That resolution will have to be typed in btw - OBS will try to autofill to 3840x2160 if you're not careful

You'll want to do the same thing with your OBS canvas once that's set as well

Since 21:9 on a 16:9 canvas would get the same squashed effect you saw

[near topaz]

My OBS is already setup 🙂

[past basin]

Perfect. Once that's done, assuming you want the video taking up the whole canvas, click the source and press ctrl+f to fit it to screen

[near topaz]

Black screen 🤣

[past basin]

What's the refresh rate on the gaming PC set to?

[near topaz]

Also i can't set this resolution without copying and paste

[past basin]

Huh, you should be able to type it in. Though yes OBS really likes to try to jump to standard ones

[near topaz]

100Hz, was my old setting on the 4K60 MK2

Gonna try 60

[past basin]

Perfect, that's what I was going to suggest

[near topaz]

LMAO

OBS is knowing the info

But still black screen

I'm gonna try on my MacBook Pro just to see if 4K Capture Utility work

[past basin]

Unfortunately there's no macOS version of 4K Capture

[near topaz]

There is something like that

Not the same name

But still have the settings page

[past basin]

Ah, capture device utility

[near topaz]

Yup

gonna try that with OBS

[past basin]

Yes, that should still work to adjust EDID and such. Good call

[near topaz]

No EDID profile setting on this piece of ....

Just EDID mode

And same as OBS Windows, giving 4K stretch

Also need to switch back a multiples times to get NV12

If i don't do that, i'm stuck with only JMPEG

So settigs like this :

And Ctrl + S to strech like 21/9

So unstrech

Giving a okay result

[past basin]

That might actually be due to a bug with the card on macOS at the moment. We're waiting on a new firmware to fix an issue now that macOS 14.4 is out - basically the card gets stuck in 5Gbps mode even on a 10Gbps port on macOS , which might be why it's forcing MJPG there

[near topaz]

Can't open 4K Utility, i still need to resolv that

[near topaz]

I'm back to Windows, since my message about EDID mode

[past basin]

Yeah, short of reinstalling I'm not sure what to try for that one - mighthave to go through the official support links, they've got more info and tools for that than us volunteers I believe

Good news is EDID stays set on the card once set with either app

So if EDID is what made it crash in 4K Capture you can try setting it back to default on the mac then reconect it to the Windows PC and see if it's still giving issues in 4K Capture with the "in use" error

[near topaz]

No revert button on macOS

Last time i contacted Elgato it was slow asf

I hope they change

But thanks for your help mate, i'm gonna try to reinstall Windows and if it don't work, i'm gonna write to Elgato

[past basin]

Okay, good luck with it.

Sorry we couldn't get it fully cleared up 😦 Hopefully the reinstall fixes 4K Capture at least

[near topaz]

I hope, i can wait update, but why Elgato release a product that isn't finish at all on the basics functions ...

[past basin]

If you mean the Ultrawide support - that's technically in the card now. They just have to update the documentation for the supported modes since it's still in testing.

So we'll have better docs on what it can and can't do once the testing cycle is complete

But the feature itself likely won't change much

[near topaz]

Not the UW, i can understand the fact that everything is not perfect, but the EDID profile is here since a while, why it's fuc*** up on a 4K X

[past basin]

Honestly you're only the second person I've seen have an issue with it so far - I think that's just a fairly rare bug at the moment. #official-tech-support might be able to tell more since I think they have a diagnostic logger.

Usually the complaint I see on the 4K X EDID modes is the fact there's not currently a custom EDID for 2160p built in

So it's been working for most folks

[warped ledge]

@mystic cosmos please open a support ticket with #official-tech-support as they can look into the logs, and see what's going on with the ben q monitor and your HD60S+.

[gusty agate]

My HD60 S is stuck on “searching for signal” on my mac. From what I’ve found online this has happened to other users but no one has a solution for it

Both latest version of OBS and OBS Link

MacOS 14.4
M1 Pro

OBS link detects the device fine and it is selected. Both OBS and NDI check boxes are green

[strong rampart]

Hey guys, I'm using an elgato hd60 to try and record a Nintendo Wii, but I have a weird issue. I have all the cables hooked up correctly to my computer and I can actually use my Wii perfectly fine, but OBS or the elgato software can't find the capture card, so I can't record. I've tried a bunch of stuff, watched probably 20 videos and read a bunch of online posts and can't figure this out, help?
Also the capture card is hooked up to USB 3.0, and I've installed the driver's I need for the card

[gusty agate]

Broken :(

[warped ledge]

I hope this helps. https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility

[warped ledge]

what are you usig for the adapter?

@atomic river please fill this out!

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[strong rampart]

I've got something called a hyperkin Wii cable, I've also tried an AV2hdmi RCA converter which didn't work either

Is this some issue with my capture card you think? I know it works at least somewhat because I'm able to use the Wii, maybe it just can't see the software or something?

[warped ledge]

no, it could be the adapter. sometimes the capture cards don't play nice with them. I'd say do research to see what adapters are ideal.

it's the same issue with HDMI switchers.

[strong rampart]

Do you think I got a bad cable?

Would the capture card being an HD60 have anything to do with it

Cause I've watched lots of videos and almost everyone is using an HD60 S for the type of thing I'm trying to do

I can't find anyone with this problem either

[warped ledge]

it could be the cable, it could be the adapter.

[gusty agate]

Not compatible, will not be updated for Apple silicon

:(

[strong rampart]

Wait sorry, just to clarify, which adapter? I'm using the hyperkin cable which goes from the Wii to HDMI, so I plug that into the input side of the capture card along with the USB out that hooks to the computer, and then finally plug the HDMI cable from the 'out' side of the card into my monitor. Am I missing something about an adapter or am I just lost

Sorry I'm just a little confused lol

[warped ledge]

i'm reading up on this cable, some seem to be ok, and some not.

[warped ledge]

for now give this a read. https://help.elgato.com/hc/en-us/articles/360028232931-Troubleshooting-Retro-consoles-don-t-send-HDMI-passthrough-to-TV-via-Elgato-Game-Capture-HD

[warped ledge]

I'll get back to you tomorrow. I'm ramping up for a stream.

[strong rampart]

Well hey I appreciate it very much

Thank you

[maiden jay]

My 4K X shows up as "USB Video Device" in 4K capture utility, is that normal? Also, I'm facing issues with the audio. Its cracking up completely and is broken for some reason. The video feed works flawlessly though.

[maiden jay]

Here's how the audio is like: https://streamable.com/49nadj

[dawn lava]

So I’m confused, all of a sudden my capture card HD 60 S is not communicating with OBS, it’s showing on the TV but not in OBS any suggestions on a fix?

I have uninstalled and reinstalled OBS already to no avail

[midnight pulsar]

Is there a reason why my flashback video won't be played after recording?

this is what I get, and when I tried to re-record it, =entire folder resets and makes new video that still can't be played.

[lyric pendant]

I have a 4k x thats not working with obs? Anybody trying to help me

[warped ledge]

I'd suggest reaching out to #official-tech-support as the community has done all we can to help.

[warped ledge]

in the properties of the source is the capture card showing up?

[warped ledge]

can you provide more details please

[warped ledge]

how much storage do you have left on your drive it's saving too?

[dawn lava]

No, I think the cable went bad after looking into it more

[warped ledge]

which cable? HDMI or the USB cable?

[dawn lava]

The usb cable

I got it working again, but with a different cable, but it’s the one that I use for my microphone dang it

[warped ledge]

I'd suggest ordering a new one from Elgato, as they have the correct speed/specs for it.

https://www.elgato.com/us/en/s/spare-parts?product=wave-dx&gad_source=1&gclid=CjwKCAiA0bWvBhBjEiwAtEsoW-OvnanUzLKeMdd2URFN53VAfK_2Sqq0-IjrbE2grFFVDCqd7laJoxoCKrMQAvD_BwE

[maiden jay]

Well, you're the first one to reply me on this.

[warped ledge]

I've seen you in the channel prior and we've done what we can. Please reach out to #official-tech-support Have a good day.

[maiden jay]

Alright, thanks.

[midnight pulsar]

3.3 tb m2 ssd

[warped ledge]

Ok, what GPU do you have?

[midnight pulsar]

4090

[turbid fox]

Hey people, I have a screen tearing problem that I cannot solve, can you help me?

I have a dual PC setup. On my streaming PC I have 4K Pro Mk2. I only use one HDMI which allows me to use my elgato as a virtual monitor. Then I open up my OBS on my GAMING PC and send full screen preview to the Elgato monitor. The problem is, on my streaming PC, no matter what I tried, I can't solve the screen tearing. My gaming monitor is at 165 Hz, I tried my 4K pro as 120hz,60hz. Also tried to change my GAMING PC OBS FPS to 165,120 but nothing changed

[lyric pendant]

Im trying to use my ps5 and capture video on Obs. the sound and everything is in obs but no video. Hdcp is disable in my ps5 setting but nothing is showing in Obs

[lyric pendant]

Also when i try streamlabs it registers and shows but i dont want to use streamlabs because the resolution doesnt look good even after changing settings

[warped ledge]

are you using both programs at the same time? are you connected to a usb 3.2 port?

[lyric pendant]

What is a usb 3.2 port? I was just connecting to a usb c port in my mac. Didnt kno the ports mattered thought they were all the same

Nd no i was just using them separately not same time or while both was open

[warped ledge]

make sure your mac meets the required specs. 🙂

[lyric pendant]

Hmmmm imma check now

[lyric pendant]

Aye vic i think u was right 😩 my mac isnt quad core

[lyric pendant]

😓it says 6- core but that would be better than quad core. I dont know wtf is going on at this point lmao

Having the biggest headache with this thing. I just wanna record gameplay and my voice and party voice

[warped ledge]

what Mac do you have?

[lyric pendant]

2019 version

[past basin]

https://support.apple.com/kb/SP809?locale=en_CA Specs indicate that should be a 3.2 Gen 2 (10 Gbps) port. 3.1 Gen 2 was renamed since then. You also have the AMD dedicated graphics. You should meet the requirements for the card. (Though there is currently a bug restricting the card to 5Gbps on M series macs, i'm not sure if this also affects the intel ones - firmware update is in the works for that now that 14.4 is out iirc).

Aside from that OBS Studio and StreamLabs are based on the same upstream OBS Project code, so if it works in SL it SHOULD work in OBS. What does your OBS source properties for the 4K X look like? (and as Vic said make sure you don't have both apps open at once). Also what resolution are you trying to capture the PS5 at, and do you have anything like 120Hz mode, HDR or VRR enabled?

[storm idol]

Hi, i bought a hd60 x capture card to record iphone gameplay. In obs and 4k capture utility there seems to be a yellowish tint and the overall screen brightness seems darker. I have:

• turned off nightshift
• switched to sd from hdr
• hdr isn’t enabled on my pc
• messed with 4k capture utility’s settings
  And none of this has worked. For clarity i have an iphone 15 pro max, i then tried my m1 ipad pro which had the same issue, but when i tried my samsung galaxy s10, it worked perfectly and had vibrant colours. I know this is a but lengthly but i wanted to give as much info as possible. If anyone can help, thanks!

[lyric pendant]

Thanks for your reply. And yea i dont have both open at once i just opne Streamlabs to see if its working in there which it is. And in currently try to just record at 1080 p no vrr or hdr

[past basin]

Ah - what does the device properties screen in OBS look like though?

[lyric pendant]

Idek where to get to a screen like that. Because im on mac. That looks like windows. Yall have all the cool stuff

[lyric pendant]

Ill check now tho

[past basin]

Should be in the OBS sources, just right click the capture card and go to properties

[lyric pendant]

Hope the video wasnt to much

[past basin]

I would expect that Mac would have most of it. Give me a few minutes and I'll be back at the PC to check that video

[lyric pendant]

But ill check it now

Yea it doesnt have all of that good stuff u had

[past basin]

Wow, I didn't realize the mac version was so locked down

What if you turn off "Use preset" does it show anything else?

You've also got the newer revision of the card it looks like - older ones like mine report as Game Capture HD60 X.

[lyric pendant]

If i turn that off it lets me choose the resolution i want but only like 2 extra options.

And that doenst do anything. Even when I specify 1080

Yea i have 2 elgatos. The newest one and i just got the hd60x off someone hoping that would work. None are working in Obs as far as video.

If i add in the audio though the audio works. So in really mind boggled

Btw thanks for even trying to help. Its just so crazy

[past basin]

If it wasn't for the fact they're working in Stream Labs I'd assume macOS privacy settings were blocking them

But SL and OBS use the same engine - I've no idea why one is working and one isn't off top of my head

Oh, macOS has more granual privacy controls. Hmm - might be worth checking OBS isn't blocked from the camera there https://help.elgato.com/hc/en-us/articles/360036388751-Capture-Device-not-working-with-macOS-Adjusting-Privacy-Settings

[lyric pendant]

Yea im confused to. And i would use streamlabs but the video looks terrible on there. Even i after i tried changing settings on there to be more clearer

Going to read it now

ARCSANE. U just saved ME! Big time!!

Vic and Arcsane thank you so much! Macboook has been driving me crazy all week. And that last thing u sent was actually the issue

[past basin]

Ah, glad you've got it sorted!

[lyric pendant]

Man you dont even know how grateful i am to you .

[past basin]

Nah, I've been there. Nothing like spending forever troubleshooting something that you thought would be plug and play

Glad it was something relatively easy to fix once we figured out wht it was at least

[lyric pendant]

Its so crazy cuz i was in privacy settings earlier this morning but what i enabled wasnt camera. Didnt think Obs would even be in there. Mac def gives us the run around. I was ready to by new Pcs and all. Glad its didnt get that far

Thanks again very much!

Couldnt thank you enough

[past basin]

All good. I'll make a note to check similar things next time I see it now

[midnight pulsar]

I still havent gotten response about why my video on 4K Utility app doesn't fully record video and leave temp unreadable file as flashback_subtrack

[past basin]

Are you making a full recording or just making use of the flashback recording fuction for clips? Does it toss any errors at all?

If you're not using the flashback clip recording you can likely ignore the flashback subtrack bit

Though I'd honestly disable it all in settings during troubleshooting, if you're not trying to use flashback. It's a the bottom of the recording tab.

[past basin]

Beyond that, what encoder are you using, and are the fules missing in th4 4K capture library or also on the disk (in the actula windows / mac folders)

[midnight pulsar]

software built in

GPU is 4090

currently using OBS instead rn

[past basin]

Ah, good you have a workaround at least. I'd normally use the GPU encoder over software though, when available.
Beyond that are you trying to record in HDR or standard? HDR changes the file formant and I believe is only avilable on the hardware encoder right now (since it lists an NVidia GPU as a requirement in the docs)

[midnight pulsar]

standard

[past basin]

Yeah, I'd start with disabling Flashback in case having that running at the same time is causing a performance issue with the encoding. I'd also double check your library location in the settings is a folder you actually have write access to (basically jsut drag and drop a file in there and make sure there's no errors)

[hybrid trail]

Is anyone else running into this weird capture card thing? The capture on OBS has sudden lag spikes, but not on the passthrough to the display. Setting the capture card to "buffer enabled" fixes the issue but has delay. I have the internal 4K Pro MK 2. Would greatly appreciate any help.

[vast wigeon]

Hello, I have a little problem, first of all, everything I am going to present to you is new, it will not be a problem I think on each component.

I connected my elgato Elgato 4K60 Pro MK.2 to PCIEX1_1 or 2 of my gaming motherboard x b760 ddr4 but the image does not work correctly or even at all.

For your information, I received support from elgato by email and they answered me this: Another question is whether it gets the required PCIe bandwidth.

According to the files provided, the Elgato Game Capture 4K60 Pro MK.2 does not have the necessary bandwidth.

Someone would have any idea ? a solution ?
Manual to my motherboard : https://download.gigabyte.com/FileList/Manual/mb_manual_b760-gx-series_1301_e.pdf?v=2f911e9c19646ca317e333780e0251fc
THANKS !

[past basin]

Your motherboard does not have a slot with enough lanes. The 4K60 Pro Mk2 requires x4 lanes of PCIe 2.0 or faster. You've got one x16 slot that's taken by your GPU and two x1 slots which only have a quarter of what you need. You don't meet the system requirements for the card basically.

You do have a USB 3.2 Gen 2 port though, so the 4K X external card is a viable option, as is the older HD60X.

[past basin]

Do these spikes also show up in the recording and/or stream or just on the preview? In the event of a bottleneck most apps will sacrifice preview performance to keep the recording going.

[novel bane]

is anybody here using the 4k X on mac with any decent success or are we still waiting on a firmware update?

[past basin]

It works on the Mac, but right now unless you run in mjpg mode, mostly at the same resolutions as the HD60X

So still waiting on the firmware update now that 14.4 is out, in order to finish resolving the connection speed issue

Second chart here: https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates under the 5Gbps column are modes you can run it at right now in 5Gbps mode (with the exception of P010 as that's not supported by macOS on UVC capture devices - see HDR disclaimer at the bottom)

[novel bane]

appreciate it.

[mint void]

Hey everyone. I'm trying to use my 4K X, and for some reason, the audio is extremely distorted

I've never encountered this issue before

It also clips a lot, somehow it's as if the audio has become extremely sensitive

It's beyond unusable, and I have no idea what the issue could be

It's also on the latest firmware as well.

[mint void]

Also tried multiple USB ports, all confirmed to have enough speed needed to run the capture card

[hybrid trail]

All of the above yeah

[past basin]

I've seen at least one person mention that they had audio issues on the 4K X like this that went away after turning down the card in Windows sound settings. You could give that a shot - Windows Key + R, type mmsys.cpl, and go to the recording tab. Find the card (I blieve the 4K X shows up as a mic), go to the levels tab and set it down to around 70% and see if that improves anything.

Beyond that there's a few things that can trip it up. Sample rate settings not matching, Windows Audio Enhancements being enabled for the device, etc. So I'd start with the easy one to check, the volume.

[past basin]

Anything else on your USB bus? HD cameras, data drives you're recording to, etc? If you check Task Manager (Ctrl + Shift + Esc) does it show your CPU, memory (or GPU if your version shows it) capping out when the sutters happen?

[mint void]

So, lowering the levels did seem to work?

But it's so odd, and I'd love to know what its levels were initally

Because having to lower it seems like an odd fix, if it was fine before

[past basin]

It DOES seem like an odd fix. You're now the second person I've seen that that's worked for though. I too wish to know what Windows set it at initially (not the first time I'm seen Windows change a level setting with no real reason I could see though)

[hybrid trail]

I have a good amount hooked up. I have a 13900k and it’s not getting close to maxing out but the cpu just runs hot in general. With everything going it’s 40-50% load

[past basin]

The CPU and the USB but have different caps though - eg, a USB 3.0 bus only has 5Gbps to allocate to all devices on the same internal root hub on the motherboard. It might be worth shuffling things around so the device is on a differnt internal root hub than others - https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed has a bit of info on root hubs.

[bright hatch]

how do I crop this while maintaining its original resolution of 1080p? I have the HD60X. like the capture card settings or something?

The black space around it is using all the pixels and if I crop it it won’t be 1080 anymore

and the image is not the true colors I see on my ipad.

[past basin]

That sounds like the iPad isn't outputting true 1080p, but a cropped image - that'd usually be a limit on whatever adapter you're using, if not the iPad's screen itself. Is the ipad 1080p?
Also how are the colours shifted? If the iPad does HDR it could be a HDR issue, as the capture card maps to SDR by default unless you setup both the card and OBS for HDR

[bright hatch]

im using the Lightning to Digital AV apple adapter and I have an iPad 9

[past basin]

Honestly I haven't used an iPad in forever, especially for video capture, but it appears letter boxing the homescreen like that is it's normal behaviour. Though I had thought that it would only be letter boxed on the sides since the aspect ratio is different. I believe for fullscreen videos it would render in proper 1080p output - so unprotected video playback like YouTube might work.

That being said, if you change the properties of your source in OBS to set the resolution to 1920x1080 manually, if it'll let you, does it at least get you back to just side letterboxing?

[bright hatch]

still not filled and the quality seems less than 1080 + the colors are over saturated

[warped ledge]

what are your PC specs?

[bright hatch]

does HD60X have settings or something. I tried everything.

@past basin

[past basin]

I'm actually not sure how much is available to set on the Mac Version of OBS. PC release gets a few more options there I think

But I know if I go in the properties I get the ability to set a bunch of options.

[bright hatch]

I will try them out and if it doesn’t work, I’ll return the card😂 thanks.

[past basin]

Do you have the ability to actually adjust the output on the ipad? Because unfortunately it seems getting them in fullscreen is an iOS issue - they don't run in full screen on the home screen or anything due to aspect ratio. They also don't scale so if they're reading the card as a higher res like 1440p (since the card goes up to 4K) they would just drop the screen in the middle like that.

The saturation issue will probably depend partly on if you have HDR enabled or not on the iPad.

But this sort of adjustment of OBS might be a better question for the OBS Project team - I have little idea what options are available in it on the Mac, so you might want to check their help resources as well.

It could also be something to ask an apple community

[bright hatch]

it’s not just the ipad. I tried with my switch and still not cropped

[past basin]

What is your OBS canvas set to in your settings?

If you're working with a Swtich and such you probably want it set to 1920x1080

[bright hatch]

still don’t work

it’s never the full screen, always zoomed out

[warped ledge]

this looks right

[warped ledge]

I've used screen link for this, and worls like a dream on mac os.

[strong rampart]

Hey there 😁
Do you think this problem could be due to the capture card? I bought it off eBay a little over a month ago and it said it worked fully. The thing is, the capture card is displaying my Wii perfectly fine, with both of the cable types I used, but when I tested both of the cables, both had issues with the capture card not showing up in recording software. That leads me to believe that it could be the capture card, but then again it still works as a medium and I can use my Wii just fine... I'm not sure what I should do

[warped ledge]

It doesn’t seem like it the card if it’s working. Granted, I always advise buying from the manufacturer over any other place, in case RMA is needed

[strong rampart]

Yeah that makes sense

[mint void]

I'm on Windows 10, and my PC specs are:

Motherboard: Asus ROG STRIX B460-F GAMING

CPU: Intel Octa Core i7 10700K

RAM: Corsair 32GB DDR4 Vengeance LPX 2666MHz

GPU: MSI GeForce RTX 3080 SUPRIM X 10G

So it shouldn't be a matter of not being able to power the capture card itself or anything

But lowering the volume has "fixed it"

[past basin]

Yeah, I've got a suspicion that the current firmware might let the volume get turned up past spec or something. Just a guess though

[mint void]

50 acts as a decent middle ground, anything over that is insane

Would love to know what the actual volume level is meant to be though

I sent a support ticked to Elgato, so hopefully someone gets back to me

[past basin]

Yeah, I was mostly asking in reference to mac users. I had a 4K X user the other day show me their menus in OBS and almost all those options were missing.

[past basin]

What does the properties for your capture card in the Sources list look like after? Is it left on defaults or did you set the custom 1920x1080 resolution after? Last time I asked you send a picture with the source manually scaled up instead - I was hoping to get a look at the actual settings your card is set for. Especially the resolution and colour settings.

[indigo ferry]

Ok so I have a problem, everytime I load up Fortnite with the 4k60 MK.2, the entire thing just kinda crashes.
So basically, I'll load up Fortnite, the capture card display screen goes green with only a little of my actual screen showing at the top, and everytime I try to tab out to go to discord, spotify, etc, my monitors go black and drops frames for about 15 seconds. anyone know how to fix this? (This is only in fullscreen btw)

[karmic eagle]

Can someone tell me the best settings for 4k Capture utility for 1080p60fps

[fair drift]

guys whats the point of the capture card? what does it do? idk anything about PC rlly

[past basin]

A capture card lets you take in HDMI video from other sources - such as a gaming console, a camera, or another PC. It basically gives you a HDMI IN jack on your PC so you can record or stream content from other devices

[fair drift]

Ohhh so if i wanted to stream a game from my ps5 i would need it, and i would need to use my PC?

and if i want to use a webcam or a camera as a webcam i would need it

[past basin]

Technically the PS5 has it's own streaming stuff bulit in to - but it's much more limited than what you can do with it with a PC and capture card.
For cameras, most actual webcams are USB and wouldn't need it, but higher end cameras like a camcoder, or DSLR often have a HDMI out you can use with a capture card to get better quallity than most webcams. For those last couple you'd need a capture device.

[fair drift]

Thank you that makes a lot more sense. I originally thought it was necessary to stream anything from the PC alone.

[past basin]

There's not really much in 4K Capture Utility to adjust - you can tun up the bitrate? But the default is usually fine. If you find issues with the quality, turn up the setting until you don't (you don't generally want to max it out right away as more bitrate means bigger files).
You can also turn on HDR recording if you have a HDR enabled source - this will change your file type to HEVC/H.265 which may be important to know if you don't have anything installed to watch or edit those with.

[past basin]

Ah, no for streaming on single PC you can usually get away with software like OBS Studio. Even with a capture card the video encoding still goes on your CPU and GPU, so there's little benefit to a capture card if you have just the single PC. Better to spend the money on a nice mic or sound treating a room, or lighting for a single PC setup

Camera questions should go in #camera-prompter , sorry. That's where the volunteers that deal with that hang out.

[fair drift]

i have a question that none of the channels seem to fit, where would i put it

[past basin]

How is this connected? to a PS5? Xbox? Dual PC setup?
When I see partial green screen on a 4K60 Pro Mk2 it's usually because the card isn't getting enough PCIe lanes - does your specific motherboard actually list x4 lanes available in that slot? If you reduce the resolution on your console or source, especially right in the game itself, does it resolve the green screen problem?

[past basin]

What's the question? Otherwise #general can likely point you in the right direction

[fair drift]

its related to playstation and PC, maybe a capture card could be useful for it, so ill ask, if not, ill delete.

Is there a way to like, "host" my PS5 to my PC, like use my PC hardware but play PS5 games on it, so if i had a 4080 i could use that tech on the PS5, not sure if capture card help with that at all

[indigo ferry]

So its connected as a dual pc setup. and it is a 2x1 however it captures everything else but the game. i play on 1720x1080 and changing my res hasnt done anything to it

[past basin]

2x1? You mean a PCIe 2.0 x1? That might get you 1080p but it's below the minimum specs (PCIe 2.0 x4) and can lead to the card being unstable. Make sure FortNite has HDR turned off as well as that'll increase bandwidth - if it's your only game with HDR that would push you over. Likewise if you play it at a higher refresh rate. You're basically going to be playing a balancing game to keep your card's bandwidth usage under the x1, which is going to be guesswork.

[past basin]

Sadly no, PS5 games are written for PS5 hardware, which doesn't usually translate 1:1 to a PC. What you'd need to do to play a PS5 game natively using your PC's hardware is emulation.
You could use your PC as a monitor for the PS5 with a capture card though. And Playstation does offer remote play to play your PS5 over the network with your PC, or cloud play if you have the highest tier of PS Plus. Even with those though you wouldn't be making much use of the 4080, other than just showing the video that was rendered on the PS5 or in the cloud.

[fair drift]

man that unfortunate, i hard emulators were like pirating though? is that true or do you plead the 5th

and do you need a capture card for emulating? or is it something else

[past basin]

Grey area, and depends on what you use them for. In some cases there are official ones like Nintendo's Virtual Console that they let you buy old games wrapped in an official emulator for Wii and Wii U. But a lot of third party ones are indeed designed to load pirated software.

Capture card would be unrelated to emulation generally

[fair drift]

Thank you, you helped alot

[past basin]

No worries. Good luck with it

[indigo ferry]

so yes it is 2.0 x 1 and hdr is off. I play on 240hz with the capture card set to 60hz. the only application it doesnt work with is fortnite however thats only when its in fullscreen. if i were to put it into windowed fullscreen that would fix it however i wouldnt like to have to do that because it lowers my fps in game

[past basin]

It lowers FPS? Does Fortnite not support DX12 yet? DX12 did away with performance changes between windowed and exclusive full screen - unless running in windowed mode is changing one of your other graphics settings too.

Unfortunately other than turning the settings down I'm not quite sure what to do with this one - ideally we'd ask you to put it in a x4 slot to test so we could confirm the bandwidth is the problem

My best guess though is that since you're running it in true fullscreen it's running at least some setting not the same as your other games which is pushing you over the video that x1 slot can take in. In most cases it running at all in x1 is impressive.

[indigo ferry]

when not in fullscreen, its not running as much frames as it should. it does support dx12 but with the recent updates, the frames havent been as high as they should be in general. all of my settings are set to low anyway. every setting i have in the game is for performance>quality

[past basin]

Ah, if it's a recent update the underlying engine might still be dx11.

with dx12 bits bolted on

[indigo ferry]

yea like i said it can display my screen fine its just fortnite that isnt allowing it to work.

[past basin]

You could try locking the card down by setting a speicfic EDID in 4K Capture Utility on it - setting EDID in the device settings to internal and locking it to 1080p, just in case Fortnite is doing something weird on loading up and changing resolutions.

Yeah, I've got nothing on that sadly since I've never played. Hopefully one of the other volunteers has an idea that might help.
There's no chance ot getting a x4 slot free on that motherboard to test with I take it?

[indigo ferry]

i believe i already have it set to 1080p. thats why im so confused as to what my problem could be. ive been researching for almost a week, watched numerous videos and seen a lot of posts on the problem. however my problem isnt being fixed by all these solutions others have tried

[past basin]

In the 4K capture utility as well, specifically for EDID?
But yeah, it's going to be hard to support that one, since it's below the requirements for the card. I've no idea what Fortnight might be doing that would spike the bandwidth beyond x1. 😦

[cursive ravine]

Good evening, I'm having some issues with my HD60S

Could someone help me?

[unkempt orchid]

👍 NP

[steady sorrel]

?template

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[steady sorrel]

@cursive ravine 👆🏼

following that template for explaining your situation would be the best route to go in here just fyi

[cursive ravine]

okok

Device: Elgato HD60S
Windows 11 23H2, using OBS 30.0.2
PS5 (I've tested multiple consoles and this is the only one who has these issues)
Okay so pretty much, I got this second-hand HD60S capture card a few days ago for not too much, and it works perfectly with every console I connected to it except for the PS5, which every 15-16 seconds counted has a frame drop that lasts a few seconds. I've tried updating the drivers, using the Elgato 4K capture utility (which for some reason has the output stuck at 1080p59 and massive input delay compared to OBS) but nothing. I don't know what to do.

[past basin]

You can likely ignore the 1080p59 bit - that's actually short for 1080p 59.94 which is the broadcast standard version of 1080p60 (where true 60 comes from the PC side of things generally). That's normal output for a PS5.

That's an unusual issue though. Does 4K Capture Utility have the same issue as well - you mentioned the display latency, but I was a little unlcear on if you're still getting the issue there or not (I'm assuming nothing means nothing changed?)

[cursive ravine]

No, the footage as a whole is less smooth on Capture Utility and there's a bit more input delay, but the frame drop doesn't occur

[cursive ravine]

The weird thing is that it happens precisely every 15 seconds

I could even send a video of it, it's unfortunately noticeable

[past basin]

Given that you mentioned trying it in OBS, does anything show up in the OBS logs?

[cursive ravine]

How can I check those?

I'm gonna let it run for a bit and check logs when it does that

[past basin]

It'll be under the help menu. They have a tool to upload a log too, as well as an automatic analyzer that can catch some issues. https://obsproject.com/tools/analyzer

[cursive ravine]

Okay I have it

Should I send it to you here? Or do I have to look for something specific

[steady sorrel]

I believe you can upload the log to discord here, give it a try

[cursive ravine]

like the file itself?

[steady sorrel]

yes I believe you should be able to drag on drop, but maybe wait on a response from Arcsane just to be safe.

[past basin]

If you upload the log you can just share the link to it here (OBS has an upload option for the current one)

[cursive ravine]

Okok

Gimme a second and I'll send the link here

https://obsproject.com/logs/FnBjEfluSXABAzHN

Here you go @steady sorrel @past basin

[steady sorrel]

I see this: 23:06:42.625: D3D11 GPU priority setup failed (not admin?)

not sure if its relevant or not

I'm gonna shut up though I'm not qualified to help in this area

[past basin]

That's because running OBS as admin lets OBS make sure it doesn't get resource starved by any games that are running. Basically gives it priroty so gaming in the same system doesn't choke out your stream encoding.

OBS is one of very few apps I would normally allow to run as admin, for that specific reason. And even then, only if I trusted all the plugins I'm using

How long are the stutters you're getting? I do see that's hard locked at 60.00 instead of 59.94. If you're dropping a single frame every ~16 seconds that would line up

[cursive ravine]

It's not just one second, it's like 2.5 to 4 seconds of lag

I recorded some footage in which you can clearly see it, maybe that could help you a little?

[cursive ravine]

So you're saying I should turn it down to 59.94?

[past basin]

You can try. I'm still trying to dig up some info on the HD60S, since it's an older card.

But if OBS will let you set it to 59.94 you can give it a shot

It may not

[cursive ravine]

Yeah, I found it for dirt cheap, hence why I got this model

Luckily there is an option

I'm gonna see if the stutters still occur at this framerate

Guess that really was the issue

It doesn't do it anymore

Guess I have to switch between 59.94 when I'm streaming from my PS5 and back to 60 when I'm on other consoles

[past basin]

Yeah, I'm not sure if there's a way to switch the PS5 to a solid 60hz manually.

On newer cards we could maybe override the EDID

[cursive ravine]

The reason why I got this model specifically was because it was being sold for €40 from some guy near where I live

Otherwise I would've gotten the 60S+

[past basin]

That is pretty hard to beat price wise

[cursive ravine]

But people were selling it for €80 and the price only went higher

[steady sorrel]

If its working with every other console you plug into it and you just have to switch up that framerate seems like you cant beat the 40

you could create a ps5 profile based off the one you already have set thats just a carbon copy of the main profile and set it there so you cant just switch the profiles vs changing the settings too

[cursive ravine]

Yeah, that would be useful too

Unless there actually turns out to be a way to fix this issue with it being locked at 59

So from what @past basin said, the 60S+ doesn't have this issue?

[past basin]

I'm actually not sure if it does or not - it DOES have overrideable EDIDs that might be able to force the PS5 to 60.00 even. But I'd have to test it

[cursive ravine]

Yeah, let me know in any case

or if you even find a way to fix this issue with the PS5 and this capture card

I follow a streamer who's also got the HD60S but doesn't have this issue, apparently

[past basin]

If they monitor connected in passthrough is 60Hz only and doesn't support 59.94 the PS5 would set to 60.
You might also want to try updating the firmware. If you hold down CTRL while opening settings in 4K Capture Utility, the device tab should show you a firmware update option if the card isn't on the latest I believe.

[cursive ravine]

I tried downloading the latest driver for the capture card from the elgato website

It said it was already on the latest version

But I reinstalled it anyway

and it still gave me the same issue

@past basin okay I'm having another issue suddenly

with the nintendo switch

Sounds that are quieter than others don't get picked up

[past basin]

That usually happens if there's nosie cancellation software that came with the PC - it can wind up treating the card's audio input like a mic.

Do you have any software that might do cancellation on? Common ones would be Nahimic, Sonar, Intelligo

Likewise if you're using OBS and accidentally applied an audio filter or noise gate to the card.

[cursive ravine]

Nop, or at least that I'm aware of

[past basin]

Ah I'd been talking about the firmware that's built into the card, not the software driver, sorry. For example my HD60X is running firmware 22.04.26 here

Another thing to check for the audio is the levels in your windows sound settings then. Press Windows Key + R, type mmsys.cpl and go to the recording tab and find your card. Once there, go to properties for the card, check the levels tab and make sure it's turned up.

[cursive ravine]

That can't be the case

Since the same thing happens within the Capture Utility software

nothing, update-wise

[past basin]

That rules out OBS filters then, at least.
You may also want to disable Windows Sound Enhancements if they're on https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd296f72

[cursive ravine]

oops wrong pic

So I have to disable audio enhancements for my speakers?

[past basin]

Disable the signal enhancements there at the bottom

That's usually aimed at cleaning up mic feeds and can mess with non-vocal audio

[cursive ravine]

Nothing changed

Hell, maybe it's even worse

[past basin]

Sometimes after changing things with Windows audio you may also need to reboot, or at least restart any apps that were using the audio device

[cursive ravine]

I'll try that real quick

[past basin]

After that if it's still there I'd switch consoles again and see if the problem is Switch only or getting all of them

[cursive ravine]

This didn't happen last time I played on switch

Which is very weird

Restarted the whole computer and everything

Nothing changed

[past basin]

Double check with the other console is what I'd try next

We went to rule out the Switch itself as an issue

[cursive ravine]

I swapped the HDMI cable as well

I was using the PS5's

Since the Switch's is currently being used for my WiiU

[past basin]

I do hear the usual tiles clicking as you move through that. Maybe you actually have a playback issue here, not a recording one

Oh wait the first couple do not the rest do. That looks and sounds an awful lot like some sort of noise cancellation or gating

[cursive ravine]

Yeah

[past basin]

Is your machine a pre-built or laptop?

[cursive ravine]

Laptop

You think it's some pre-installed software junk?

[past basin]

What brand? If they install an audio app the same brand laptop usually has the same package

That's my guess

[cursive ravine]

HP Victus

I'm gonna test out the same circumstances with the PS5 this time around

So complete silence and some slight sounds

[past basin]

sounds good - I'm going to poke at the Hp help docs, back in a bit

It does look like they have an app called Bang & Olufsen on some of the victus machines that does noise cancellation

[cursive ravine]

Oh fr?

[past basin]

https://support.hp.com/ca-en/document/c07914107 options 3 and 4 may apply here

[cursive ravine]

Lemme try this thing out and I'll see if the B&O app actually does that

I don't know if it's quite the same thing but I tried something similar on PS5 and there are no issues

[past basin]

Hm. Yeah, if it is noise cancellation it'll likely affect different noises differently. But at least not hearing it on the PS5 is a good indicator that the hardware and driver are good

[cursive ravine]

So you're saying I should try turning off those noise cancelling options?

[past basin]

Yeah, if they're there, best to start with no filters or apps changing the audio

[cursive ravine]

These are all the options on at the moment

[past basin]

Hm. Does look like it's off for the card at least

interesting

[cursive ravine]

This is getting weirder and weirder

[past basin]

Yeah, I'm not sure what's up there unless there's something else installed. But it's only getting the quiet noises on the switch. . .

The switch isn't set to surround sound or anything is it?

That can mess with the capture card audio if that accidentally got flipped

[cursive ravine]

Nop

Tried tweaking that and everything

On the switch, that is

[past basin]

So it's stereo there?