capture-cards

[past basin]

The high level overview, assuming you're doing a single stream with all this, and the 2 gaming pcs are going at once, will be both capture cards go into the streaming PC, each gaming PC goes to one. In OBS you'll add both as sources and setup a scene where you can see both.
The mic setup will depend on the layout and if you're planning to drive the Rodecaster from the streaming PC or one of the gaming PCs (I recommended the streaming PC).

This is a lot of data bandwidth used between 2 capture cards, and 2 HD webcams. Assuming this is all USB you're going to want to make sure the streaming PC has more than one USB Root Hub on the motherboard, and try to split the USB devices between mutiple root hubs to make sure nothing gets overloaded (see https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed for a little more detail on that - there's a link in there to a tool called USB Tree viewer that'll let you see what gets connected to each internal hub on your motherboard).

But it's mostly just the same as one PC on a Dual PC setup - just more.

There's rumours about a Mk2 release due to a patch note for 4K Capture Utility the other day- but the potential existance is all we have, no specs, and no timeline.

So no way to know if it'll be USB-C or not

[crisp crag]

Thank you soooo much for this info!!!!!

[static mango]

Ok, thanks 👍

[ember citrus]

Hello everyone. I'm going to tell you how I solved my problems with the 4k X capture in which in my live obs the sound was very saturated.
It turns out that when you connect it to the PC inside it, the volume is configured to 100% as shown in the image. Well, lowering it to 50% you'll have everything done. Of course. The obs and being connected via usb type-c to the pc comes out as usb video device

I've set the volume to 59%

[reef token]

Elgato 4k60 pro:
very latest:
Windows 10:
PS5:
**Device name ServerPC
Processor AMD Ryzen 7 3700X 8-Core Processor 3.59 GHz
Installed RAM 48.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
**:
Question/Issue: Picture not showing in 4k utility, passthrough works tho

[warped ledge]

Is HDCP turned off? Dual PC setup, are you cloning or Duplicating the screen?

[reef token]

it is turned off yes, and i plan to use the capture in obs and tiktok studio. but i can only get it to show in just the 4k utility if i change input edid to display

[warped ledge]

Is it a dual pc setup, or console?

[reef token]

ps5 to pc

this is what i get with default setting in 4k capture, but i do have the right screen on my monitor from the output

this is what i get in obs

[warped ledge]

I can hop on a VC call and help you!

[reef token]

yes please

[drifting lily]

Only disappointing issue that I haven't been able to resolve as of yet, is how the 4k capture utility has things weird lag in preview, it's especially noticeable when playing the last of us part 2. Might be my old capture card, who knows.

Also noteworthy that I should add is, the reason I want the preview to be as much as the actual passthrough is because of my monitor, that looks really bad on 60hz (as in it has these ghosting effect around every slight movement I do in the game), and using 144hz on my PC makes less of a problem, hope it makes sense without me having to whip out my phone to record what I mean

[warped ledge]

Try the edid in display see if that helps

[drifting lily]

within the console, or?

[warped ledge]

The software.

[drifting lily]

ah, everything seems to be as it should.

I did enable "Reduce preview frame rate during recording" which seemed to fix it, had no idea, but it's still weird.

[stray storm]

can anyone help me?

is it normal for the led light to completely go off when obs is closed even though ps5 etc is still running and working normally signal wise?

this is on a hd60x

[manic sentinel]

Hi everyone. I just got 4K X and I need some help to setup my XSX.

I plugged 4K X with genuine XSX HDMI 2.1 cable to video out and genuine HDMI 2.Q cable from 4K X to video in with my XSX. Also using genuine USB C cable which comes with 4K X to hook the capture card to my PC.

My PC supports USB 3.2 gen 2(10gbps), and my TV is LG CX.

I know 4K X doesn't support Dolby Vision (guess bc the license fee), still I expected 4K@120hz + HDR with every options without any problem.

But when EDID set as Merged, ALLM is grayed out. So I switched it to Display to get that option. Also if I set my color 10bit, it seems like the signal to the tv cuts off, but signal to 4K Utilities app is fine. Which means I can see the game screen on 4K Utilites app but can't on my tv.

When I exit games, it seems like the signal goes through both sides again so I can see my dashboard screen on 4K Utilities app and the TV.

I thought 4K X has enough bandwidth for '4K@120hz + HDR in 10bit color with all HDMI 2.1 options' and record it on SDR, but it seems like I miss something. I keep losing signals to my tv.

Please help if you know anything about it.

Thank you.

[vale geode]

Hello new here and I figured this would be the best place to ask for advice. I need a new usb cable for my elgato hd60s (stream switch games) can anyone suggest a good replacement cable. I know you can’t just get one off the shelf and I do t want to waste money on one that doesn’t work

[drifting lily]

any cable that has usb-c will do.

[vale geode]

no it wont

[drifting lily]

that's odd, cuz my keyboard one worked just fine.

[vale geode]

i know it has to be at least a usb 3.1 with high speed data transfer.

[azure hemlock]

There are two types of USB-C Cables, for Data and Charging, some can do both but actual chargingcables lack the pins to transfer data. So buy a Data transfer USB-C cable and it will work

[bold arch]

Hi!

Been having some issues, as I am trying to set up my HD60 X capture card to capture gameplay on my Xbox Series X and my PS5, you see as I've been testing out the capture, I've gotten the screen jumping and getting these weird lines at the top of the screen;

tried turning on Vsync, did not work.

[stray storm]

make sure your elgato isn't pluged into a usb port right next to your ethernet as i had big audio interference when i did that. changed ports and now the audio is fixed

if not that then try a different hdmi cable. also the series x has issues when variable refreshrate is turned on

also noticed that elgato doesn't like 12k bitrate but is ok with 10k

[bold arch]

I have not had any issues with the audio

it is strictly the recording in OBS, although the lines above also show up in 4k capture

the HDMI cables used are from the HD60 and the Xbox,

and also thank for your response!

[stray storm]

try with these settings

i found out these worked best, also fixed the delay i was having

i wanted to ask you when your software is closed does the elgato led on yours go completely off? mine used to stay on even if obs is closed but after the windows update once obs is closed a short while the light turns off

[bold arch]

the small blue light?

[stray storm]

it's like as if theres 0 power running to the unit but it works perfectly fine

yep blue or white light

[bold arch]

just closed it, still blue

[stray storm]

yeah takes a minute

[bold arch]

oh heh

[stray storm]

it will stay blue for probs a min then go away

just hoping it's an update thing haha

[bold arch]

heh still on

[stray storm]

that's soo weird

are you on updated windows 11?

[bold arch]

alas no

my rigt is..

old

can't run it

[stray storm]

oh ok

i'm trying to get an explanation for this haha

[bold arch]

yeah

the lines also are in the Elgato 4k capture program, but I've some some other issues with that one.

I wonder if I should just try and reinstall everything

[bold arch]

apparently it was the HDR setting on the Xbox

potentially

[stray storm]

oh yeah i heard it doesn't like hdr the elgato

i think hdr at 60hz is fine tho? i'm not sure

[bold arch]

I dunno, it's gone and I reapplied the HDR settings on the Xbox, nothing

but I reinstalled the OBS

I dunno what it was

which worries me

thank you for the help!

[past basin]

The HD60X will limit fps to 60 when HDR is on, iirc. It also tonemaps it to SDR on the capture feed unless you turn off a hidden setting (since HDR recording software wasn't really available when it launched).
I would have expected the problem seen here to be a VRR side effect though. If the problem comes back and you're getting HDR faults like that on the Xbox make sure your HD60X is on the latest firmware (hold down CTRL when you open settings, go to the device tab and there should be a button to update the firmware).

[bold arch]

So what would be my best settings in OBS,

I am not aiming for 4k recording and my harddrive space is limited

Should I use another recording software, I don't really plan on streaming, just capture gameplay to edit for video essays and perhaps let's plays

[past basin]

Are you tryig to capture HDR as well, or just SDR? That'll play a role there

But the settings linked there earlier should generally be fine. If the line comes back try truning off VRR on the Xbox (since that's set by the console, not OBS)

[bold arch]

oooh Vrr is on the xbox

silly me never touched that

SDR is fine I guess, I can't really be picky, honestly,

just want things to be decent.

[past basin]

You cna do HDR, just have to reconfigure OBS first. EposVox has a decent video on setting that up. If you want to capture HDR though you also have to turn off "Enable HDR Tonemapping on Device when Closing Software" in 4K Capture Utility (you have to hold down CTRL when opening settings to see that).

But if you're streaming to anything other than YouTube it'll have to be SDR anyway

[bold arch]

no hdr is fine for now. I hope. Thank you for the help. Would you suggest I Remove Hdr on the Xbox when recording?

[past basin]

Depends on if you're okay with the way the color looks on the recording. the HD60X passes through your HDR by default and tonemaps the captured version to SDR so you might notice the colours on the captured video look a little different. They'll be closer if the XBox is set to SDR since there won't be any tonemapping

But if you enjoy looking at HDR on your own screen, it'll work fine with the tonemapping, colour just won't look 100% the same between the two

[stray storm]

do you know if my one is an issue or not

[past basin]

About the light going off? It'll go off if the card goes to sleep, which might happen if Windows has power saving enabled on your USB ports. Give me a few minutes and I'll see if I can dig up the steps to turn that off

Option three in here shows how to disable the auto port power off https://streamdecklabs.com/🧯-usb-3-x-troubleshooting/ follow it with turning off port suspend here: https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/ And in theory the card should stop powered off when OBS is closed after that.

[stray storm]

the thing is i'm able to game fine even when the led is off

[past basin]

Even through OBS?

[stray storm]

even without obs

without obs and without the light

it works normally

why is this

[past basin]

huh. The light usually lights up to indicate power and/or good HDMI signal. I'm actually unfamiliar with it turning off unless the card goes to sleep

[stray storm]

light used to stay on before that windows update now the blue light only stays on if obs is open

but the light does not effect usage

[past basin]

Maybe a firmware bug - if you check in 4K Capture Utility in the settings (opened while holding down CTRL) , is there a new firmware for that card?

[stray storm]

that's why i'm asking

not sure have to check it

it only shows that there's a software update

it just shows that the firmware is up to date

maybe it's like you said usb power option was turned off in windows update

but if it doesn't effect usage should i even worry?

[past basin]

I've got nothing then - haven't heard of the light going off while it's operational. If it's working, personally I wouldn't worry too much, but maybe reach out to #official-tech-support to ask what's up

[stray storm]

ok trying the usb thing

nope light still goes off

even tho the device works fine no hiccups, weird!

[past basin]

Yeah, I'd keep an eye on it, but if it's workting, that's the main thing. Good luck with it

@steady sorrel Regarding passthrough for the 4K X and 4K Pro, see https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates and https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

If you're running your PC in one of the passthrough setups that go across the top of hte graphs for whatever card you're looking at, you'd no longer need to clone the setup for that.

[steady sorrel]

I think you meant to tag @drifting ocean, @past basin

[past basin]

you are correctl sorry six

[steady sorrel]

no worries, just want to make sure they see what you posted

[past basin]

Yeah, I was checking in between work stuff - should have read a little more closely 🙂 I knew that name was oddly familiar when I typed it. .

[drifting ocean]

Thank you.

[drifting ocean]

Thank you!!!

[drifting ocean]

Do you think using an ultra wide monitor will affect anything in regards to the capture card?

[steady sorrel]

ooo thats a good question for Vic whenever shes available shes got an ultrawide she tinkers with

[past basin]

Yeah, unfortunately none of my gear is ultrawide, so very little experience with it myself. I think it supposed ultrawide with some custom EDID settings or at least the HD60X did, but I'm not sure the specifics.

[drifting ocean]

Another question is…I’m a single pc setup will I have to mirror and merge my screen to work the capture card?

[past basin]

No, if you're capturing a console or camera or something there's generally no point - the console has a single output, it can't do a clone setup, and splitters send the same signal to both outputs. Some folks have done similar thigns with splitters and downscalers, but you shouldn't need that.
If you're doing single PC, PC only though you should know that a capture card offers very little benefit over direct software capture since the CPU and GPU still have to do the encoding.

[drifting ocean]

So it’s better just to use OBS instead?

[past basin]

For single PC, and if you're only capturing the PC? Generally yes.

You CAN use a capture card but you don't get a performance benefit from it

(with the exepection of one that does external recording like a DVR, like the 4K60S+ - but only if you're recording in standalone with it)

[drifting ocean]

Thank you. I definitely don’t see myself building a whole another PC just to use a capture card. I’ll look into the 4K X then.

[past basin]

If you're doing Dual PC it's useful because you can capture the video, and do all the encoding on the second PC so it doesn't take performance away from the game, but yeah, for single PC that's probably the way to go. I'm guessing if you're looking at the 4K X you've also got some consoles to record?

Looking at one of those myself when I upgrade from my HD60X - but not HDMI 2.1 screens at the moment 🙂

[drifting ocean]

My little bro got my PS5 since I built a pc lol. I just want to make content for a boxing game that’s coming out and Tekken 8 on my PC. For console there’s nothing worth wild for me yet.

Plus my screen resolution is 3880x1440 or something like that…it’s really nice

3840x2160

[past basin]

2160p is nice - that's what my main screen is at. Though it's only a 60Hz panel

That, the capture cards shouldn't have much issue with

[drifting ocean]

Mines goes up to 240Hz

Trying to get my most out of my money lol

[past basin]

Shiny

[wise plover]

https://prnt.sc/Ic-kWZ190P7C can anyone help got this problem with this issue on my device manager
https://prnt.sc/z74vxGtfSP7l

[warped ledge]

Please fill this out.

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

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Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[past basin]

4K Capture Utility is not compatible with the original Game Capture HD. Install the drivers for the Game Capture HD (available here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers ) and use it with a different program, such as the original Game Capture HD app, or OBS Studio. You'll find the download under the legacy section on the downloads page for Game Capture HD

[wise plover]

Thanks but there ist none for my device https://prnt.sc/CbcbObjFBTpP

[past basin]

Your HD60S+ is showing up as Game Capture HD in the Device Manager?

Check under "cameras" to see if it also shows up there

eg.

[wise plover]

yea with that

[wise plover]

https://prnt.sc/aOOEzP83MViZ

[past basin]

First thing I'd do if it's a HD60S+ and not showing up as one is try it in another port. After that check that it's using a proper USB 3.0 speed rated cable (5Gbps or faster).
If it's shtill not shownig up right, I'd check with USB Tree Viewer if there are any errors. https://www.uwe-sieber.de/usbtreeview_e.html and that it shows up as connected at SuperSpeed.
The HD60S+ uses a UVC connection so for it not to get picked up usually means a hardware or connection issue. What version of Windows is this?

[wise plover]

windows 11 and i use the cable from the box ?

and yea its 3.o

but i try a another

[past basin]

If you can, verify the PC's port is USB 3.0 as well

(the tree viewer will show the "root hub" speed of the port you use)

[light sparrow]

dude

arent all Usb type c ports 3.1?

[past basin]

No. On a PC they're typically at least 3.0 though

Which is equivalent for most cases

The biggest issue is how often USB-C cables are only 2.0 speed (high wattage charging cables often windup with slower data connections)

[wise plover]

https://prnt.sc/2MFJCtHwQdn9

[light sparrow]

if the usb type c is not 3.1 then will my 4k x not be able to record?

or stream?

[edgy jewel]

I have the hd60x, works perfectly. However I also have the Elgato HD Capture from way back in the ps3 days. The Elgato software won't recognize it....I have ps3 to elgato ( I can see video, but can't hear anything ), then elgato to my monitory which usually outputs to 3.5mm with no issues. Anyone have any ideas?

[past basin]

You've got a number of 3.1 root hubs there - odds are your USB-C ports are 3.1, at the very lease we know the one on the NVidia card apparently is

[light sparrow]

ok so

[past basin]

The original Game Capture and the HD60X use different apps. The HD60X uses the 4K Capture Utility. The original one uses the Game Capture HD app. (available here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows )

[light sparrow]

whats up with the 4k utility program telling me

[edgy jewel]

thank you! Can I use OBS with the original capture card?

[past basin]

If you check the right side box, does it show a connection speed? With a section like this?

[past basin]

Yes, but you'll need to install the drivers for it. https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

Since the older cards needed specific drivers unlike the HD60X

[wise plover]

https://prnt.sc/APycFSCGtexs

[edgy jewel]

Thank you very much, you're a lifesaver!!!

[past basin]

Huh, that confirms it's in at least a 3.0 port but it's running at 2.0 speed and it seems to not see the UVC drivers the card needs to run? And you said this is the original cable? I'd check the port for dirt or anything before going any further to be safe. If that still doesn't work, back in device manager, I'd right click the card, uninstall it, unplug it from the comptuer and do a full shutdown of the PC. Give it about 15 econds power it back on and try plugging the card in again. If it's still not cooperating you might have to contact #official-tech-support on this one

Normally I'd assume the cable is at fault there though

If you have a spare one on hand that's 5Gbps you can try that

[light sparrow]

What is the issue?

[wise plover]

@past basin it worked but bro you wont guess how i got it

[past basin]

Oh?

[wise plover]

i installed this driver https://prnt.sc/NBkY5ZwZ-p-L

[past basin]

Device in use by other software usually happens when another app calls the capture card first. Only one app at a time can use the card. So if OBS is using it and it doesn't let it go, 4K can't. Sometimes other apps like teams or discord will hook it as a camera - in that case check your Windows privacy settings for cameras and it should tell you what app is using it.

[past basin]

Really? Is the card actually a 4K60S+? Or maybe it just tirggered the system to redetect. weird

[wise plover]

With that think its working xD

[past basin]

Yeah I'd guess it triggered windows to properly redetect. I'll make a note of that - not seen that before

[light sparrow]

OBS was closed

when I first did this

[wise plover]

Haha but thanks bro have a great night!

[past basin]

Good luck with it!

[past basin]

I'd check the Windows Privacy settings under Camera then to see if any other apps are trying to use it

I used to have to fight MS Teams for my old HD60S+

For example my own shows camera access history like this:

[light sparrow]

nothing is using it

and it still does this

wtf

[past basin]

If you're having trouble narrowing it down check the list after a fresh reboot

[light sparrow]

I just did reboot

[past basin]

Full shutdown or that new Windows Quick Reboot stuff?

The other thing that'll sometimes knock an app loose is just moving it to another port

[light sparrow]

does it have to do with the audio too?

[past basin]

You can also use the USB Tree Viewer app I linked before if you wanted to check the connection on the card itself though. That error can happen if the card isn't running at the right speed. https://www.uwe-sieber.de/usbtreeview_e.html

[light sparrow]

like the microphone

[past basin]

. . that's actually a good question. I THINK the audio is treated as an indepenant device on the capture card. Though I've seen at least one or two reports of folks hitting trouble with other apps using it while using the 4K X.

Sadly I don't have my own hands on one yet to really test that myself.

[light sparrow]

idk

the 4k utility app is garbage tbh

there are posts about this issue as far back as 2017

[past basin]

I generally use OBS myself since I was using it before I started using Elgato stuff. 4K is only good for recording and not streaming anyway, for what I do.

Good news is that what you're showing there is a solid connection for the card.

[light sparrow]

ok so what is the issue

because im starting to get angry

plug n play 😄

[past basin]

You on Windows 11 by any chance? If so can you go to Privacy Settings > Camera and look for the "Recent Activity" section.

[light sparrow]

mo

no

10

[past basin]

k, there's something similar in 10 iirc, but I'll need to look up if it's opened the same way. brb

Hm. Looks like the best Win 10 does is telling you when an app that has access last accessed the camera.

Okay, because UVC capture cards show up as cameras you might want to start checking that "allow apps to access your camera is enabled" https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

It's possible the whole mess is just Windows blocking "camera" access

Also check in settings for 4K Capture that the software is up to date.

[light sparrow]

It is

I did a full reboot

Shut down

Hit power button

First thing i did was open the 4k utility

Its still saying it

[past basin]

Huh, my power button only does a suspend these days.

What's the version when you check settings?

And did trying the card in a different port change anything?

[light sparrow]

What's the version when you check settings?

hold on

[light sparrow]

didnt do this

i have 2 USB type cs

one is on the mobo the other is on the gpu

i restarted the port

now it says no capture device found

[past basin]

4K does? Unplug and replug the card

[light sparrow]

IN USE

by another program

i used the wave link software

because i have a wave 3

i can hear the ps5 audio

4k utility app is garbage

[light sparrow]

i did this btw and i got the IN USE BY ANOTHER PROGRAM

obs is closed

chrome is closed

[past basin]

Might be time to give a shout to #official-tech-support tbh. I'm not sure what's blocking your access to the capture card. It doesn't work in OBS or anything else either, does it?

[light sparrow]

it works in obs

ill show you

im telling you

that 4k utility app is trash

there are reports of this issue all the way back to 2017

also

[gaunt wyvern]

I agree with Arcsane when it comes to contacting official support, especially since its a new product.

[north light]

Question: So I installed the latest drivers for my 4K Pro into my 4K 165 Hz monitor, and I’m capturing 1080p144, whereas in the chart, it says it should capture 1080p240. Am I supposed to have a 4K 240Hz or higher Hz monitor in order to capture 1080p240, or no?

I thought with my 4K 165hz monitor, I should be able to capture 1080p240.

I think I answered my own question lol

[light sparrow]

the only loss to using the 4k x through obs is the loss of flashback

[past basin]

OBS Replay Buffer is basically the same thing

[gaunt wyvern]

Can also try different edids

[north light]

True

[gaunt wyvern]

https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration if you need help

[light sparrow]

wait what

where is this

[north light]

Awesome!

[past basin]

It's off by default, has to be enabled in settings. Same section you configure your encoders in iirc. I'll check when back at the pc

[north light]

I want to make sure to capture 1080p240 rather than 1080p144 since my monitor goes up to 165hz lol

[light sparrow]

i cant even open the 4k x as a capture device in discord

[past basin]

Once set up you get a "Start Replay Buffer" button. Then setup a Save Reply hotkey

[light sparrow]

i got it already thanks

[past basin]

Til you can sort that out, you should be able to put the card in a Projector window with OBS and screen share that over discord.

[light sparrow]

wtf is a projector window

[past basin]

Right click your source, and there's a Projector window - lets you pop the source out to look at in Fullscreen or a Window and you can screen capture that without having to get the rest of the OBS UI

works for preview too

[past basin]

@bronze turtle based on current firmware and testing, the HD60X is still reigning champ for video latency. By about 4 millisconds, so pretty close with the 4K X.

[light sparrow]

after closing obs

i was able to use 4k x as a capture device on discord

it seems the problem is 100% the 4k utility tool

this is one of the issues i have with buying brand new hardware

the first wave of buyers beta test all the issues

Hopeful the card future proofs capturing though

Their first HDMI 2.1 card right?

[past basin]

OBS needs to be closed before Discord would be able to use it anyway - only one app can access the capture card at a time. (Unless you were trying to use OBS Virtual Cam or something?)

But yes, first HDMI 2.1 card

in conjuction with the 4K Pro since they both launched at once

[light sparrow]

my point is the card was available

no other program or software was using it

the issue is 100% the 4k utility program

[past basin]

Make sure you contact #official-tech-support so they're aware of the issue then. More feedback leads to patches.

[warped ledge]

Did you try task manager quit, and see if everything closed out?

[pliant gale]

i just bought a 4k pro and the 4k capture utility cant detect a signal. im running a dual pc setup. the one pc im sending the signal from can detect it cause i got the hdmi going to the input of capture card. but the pci pc its plugged into cant see the card. defective?

[warped ledge]

did you install the driver for it?

[pliant gale]

where is that located?

i reinstalled my mk2 and that one works

[warped ledge]

https://edge.elgato.com/egc/windows/drivers/4K_Pro/Elgato_4KPro_1.1.0.202.exe

[pliant gale]

i looked everyone for one! but its seems like that worked! Thanks for help.

[warped ledge]

you're very welcome!

[tribal maple]

hey, i just got my hd60x in the mail today, but when i hooked it up in place of my old capture card, i couldn't get 4k passthrough anymore

[stray storm]

can anyone confirm here if they have dev insider windows 11 with a hd60x ?

[tribal maple]

I'm on the dev branch rn

just can't get 4k passthrough for some reason

[stray storm]

can you tell me if your elgato has any light if you're running a console while obs or the elgato software is completely closed?

hoping it's not a me issue

for some reason after updating windows the light only appears if obs or elgato software is running

[tribal maple]

my light is fine

even glows while my laptop isn't in the dock

[stray storm]

yeah i don't get what happened

it just refuses to light up at all if obs is closed while a gaming is running yet there is no issue what so ever using the elgato

are you sure you're on the latest windows update?

i think it might be a windows bug

[tribal maple]

my light will turn on even if I plug it into my playstation

and yes I'm on latest

[stray storm]

so then windows somehow has damaged the led function in my elgato

i noticed the light going off during the update process

my elgato has a faulty led, thanks windows

[past basin]

Most common hiccup there, assuming all the old cables are HDMI 2.0 or better), is an EDID mismatch. Try going into the 4K Capture Utility, in settings set the EDID to display and see what effect that has. (EDID's are lists of support display modes that the display and capture card send out ot connected devices - normally the HD60X merges it's own with the display one, but sometimes things don't work as expected. So we'll send the display only one and see what happens).

[stray storm]

now the problem is i would like to unplug it and plug it back in to see if the issue is there but i worry if i unplug it the elgato will just have that solid red light for ages

i did have that red light issue a while back and i could just not get it to display for a while so i had to like restart the pc 2 times or what ever

i worry this time it will be for real if i unplug it i will just break it all together

idk what to do

i'm in a situation where i don't wanna fix what isn't broken, at the same time leave it in this weird state lol

[stray storm]

all i can think of is that the firmware must have updated itself and they changed it where the blue pink red or white lights only show when capture software is open

if anyone can tell me what is the latest firmware version for hd60x that would be good then i can check it

[past basin]

22.04.26 for most of them. Though there seems to be a few out there with a v23 - might be a revision to the card.

[stray storm]

ohhhh

[past basin]

Yeah you've got one of the newer ones - you'll note it says Elgato HD60X intead of Game Capture HD60 X

[stray storm]

ohh thats probs why then

this new update only shows leds when software is up

[past basin]

You can check with support on it - have seen a few people with odd hiccups on some of the v23 ones that seems support was able to sort out

You can also check for updates - if you hold down CTRL while opening settings it'll show the update firmware button there

[stray storm]

yep its on the latest

ive got no issues tho

with using it

[tribal maple]

might be a bigger problem

[tribal maple]

Yeah, that fixed it. Is there any way for me to get cec back or do I just lose that now?

[past basin]

Uh. I'm not actually sure tbh. I don't believe the card supports CEC passthrough so I think it's just gone, but I've never really looked too much into it sorry

if you have a splitter that supports CEC you could likely work around that

[craggy relic]

Good evening 🙂

Anyone using a PS5 + the new 4K Pro? I am experiencing some weird flickering via the 4K capture Utility, but not via OBS camera. Nor do I get it when the XSX is connected.

Tried different cable combos, no difference. Just odd it doesn't pick it up in OBS.

[warped ledge]

did you install the dirver?

https://edge.elgato.com/egc/windows/drivers/4K_Pro/Elgato_4KPro_1.1.0.202.exe

[craggy relic]

Hi Vic. I did not, just plugged and played! Let's give that a stab.

[craggy relic]

alas, it's the same.

[warped ledge]

hm...

question, the PCIE slot in use, it is shared with an nvme drive?

is HDCP off on your Xbox? Do you have it in power saving mode?

[craggy relic]

only device in the PCIE is the card.

I'll check on HDCP, yes on power save. Xbox is fine though, it's the PS5 that has the flicering. Let me check the HDCP on that as well.

HDCP is off on the PS

[warped ledge]

no, i mean is there an nvme drvie sharing power with the PCIE slot?

[craggy relic]

I honestly don't recall, it's been over 2 years since I cabled it.

I can say this, I didn't have this on my old CC.

[warped ledge]

can youtake a picture of where everything is please?

[craggy relic]

Sure. And, if it does share power, would it cause the 4K CU to display the flickering, but not OBS?

[warped ledge]

yup

[craggy relic]

How bizarre 🤔.

[warped ledge]

they both would have poor behavior.

[craggy relic]

M.2 Installed under here.

Cc here

[warped ledge]

so the nvme drive is above the GPU?

[craggy relic]

Yes, I'll link you to my motherboard

https://rog.asus.com/uk/motherboards/rog-strix/rog-strix-x570-f-gaming-model/

[craggy relic]

What I find odd is that it's not via OBS, and doesn't happen on my XSX. Technology can be fickle, eh!

[warped ledge]

try this, power off everything, remove the 4k Pro, and reinstall it. See if maybe it's the connection.

[craggy relic]

I'll do it tomorrow and report back! I have to remove the GPU to get to the PCIE slot.

Thank you for your help, Vic.

[pliant gale]

so im having a little trouble. so i run the dual pc setup with a 4k pro in my 2nd PC. whenever i clone the screen so it will get sent to capture card it lowers the hz on my monitor to 144 instead of 240. is there a fix?

[stray storm]

Is it OK to plug the power back into elgato while the pc is on

Or is it bad for the elgato

[stray storm]

well i did that to try it flashed red for a second then went back to normal

somehow the device turns itself off when obs is closed yet i'm still able to get a signal

[glacial nest]

Hello everyone, 👋
i´m new here, and also i am mad. I have a very specific question about my setup and i´m hell frustrated about the situation i´m in.
Maybe one of you lovly people can help my poor soul out.

The following is my Situation:

• I have Windows 7. (64bit)
• I have a Elgato HD60 Pro.
• I have OBS 32-bit. (because 64bit-Versions are not longer supported ~ cause Windows 7)
  It´s running and i can record Stuff from my PC.
  & it recognizes my Capture Card as "Elgato Game Capture HD". (When i have "GameCaptureSetup_3.20.33.1533" installed ~ it´s 64bit tho)
• My System (/System Device-Manager) recognizes my Capture Card. (Drivers are installed correctly)

So what´s my problem?:
#1 After connecting everything and powering up all Units (tested ps4 - at the moment i have a wii u connected), i get the gameplay on my TV, BUT not on OBS. (only getting black screen or no device...)
I would like to think it COULD BE that the GameCaptureSetup_3.20.33.1533 (64bit) and OBS (32bit) are not compatible.
#2 "GameCapture"-Software doesn´t work on Windows 7. I get an error, Windows 7 is not longer supported OR you need Windows 7 SP1 - which i have installed... so i´m kinda stuck.

Are there any working GameCaptureSetups for 32bit? I couldn´t find any working download/s.
All Elgato-Webside-Links (Version-History) are dead.

What i tried:
I reinstalled the card (device-manager), tried like 50 different versions of gamecaptures-software (i think mostly 64bit-versions, because the few 32bit i found, gave me error-messages, that stated, 32bit-versions would be obsolete, because 64bit versions bring EVERYTHING ~ still not working).

• Also the PCI-Exp on Mainboard is working.

Or is there anything else that would fix the problem?

HELP - thx 😘

[olive furnace]

yo theres no sound coming fromhd60x to obs for some reason

i tried opening the elgato software closing it and there was still no sound

if anyone could help thatd be a life safer 🙏

[past basin]

Do you actually have Game Capture running at the same time as OBS? Only one app can access the card at a time.
You may also want to try using the Game Capture Drivers from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers (Win 7 ones are partway down) to add it to OBS. if you think the ones bundled with Game Capture aren't working as expected.

[past basin]

Going to need more info here - what are you trying to capture that isn't sending sound across? Do you have your audio monitoring enabled for the video card in your OBS advanced audio properties?

[past basin]

Try setting the EDID input mode in 4K Capture Utility to Display, to see if that clears it up.

[olive furnace]

video capture device

from my switch

also ill go check that

wait where do i find the advanced audio properties at

[past basin]

Gear in the audio mixer panel

[olive furnace]

ohh ok ok

[past basin]

Also if you have a headset plugged into the switch I believe it turns off the HDMI audio - I'm assuming no headset?

[olive furnace]

yeah across all devices theres no headset pluggedi n

my laptop swtich and hd60x

[past basin]

I think the Switch still has it's own volume for HDMI too - I'm assuming that's turned up? (Mine's not setup right now to double check that)

If you're in 4K Capture Utility, you can also check that the audio settings under the device tab in settings is setup to HDMI

[olive furnace]

well my monitor doesnt have speakers so ineed to check that

[past basin]

The only options are HDMI and Analog - they have to be set manually, so we want to be sure it's still HDMI is all

[olive furnace]

yeah its set up to hdmi audio

[past basin]

You can also check that the card isn't muted in Windows then. Press Windows Key + R, and type mmsys.cpl, and press ok. Go to the recording tab and find the card. Go to properties and check the levels tab, that it's not turned down or muted

[olive furnace]

oh wow

its working!

something so simple smh 🤦 thank you alot

[past basin]

\o/

No worries, glad you got it sorted out

[warped ledge]

should be fine. I usually remove it if not in use.

[stray storm]

that's not nessesary at all

[warped ledge]

I do it to free up a port. It isn’t necessary however, I do have 2 capture cards. Why have one connected if I am not using it. TO EACH THEIR OWN!

[stray storm]

ah didn't know you were juggling 2 capture cards

[glacial nest]

thx for reply!
no, i can´t get Game Capture Software to run at all.
I use the Drivers from that download already and they work. BUT still, that´s no my problem.

[wise plover]

if i setup my hd60s + on obs i dont have any delays with video and sound. But the sound for me on my headset is delaying 1-2 seconds.. How can i fix this ?

I mean okay for the viewer no problems but for me playing with such sound delay its freakin me out xD

[warped ledge]

are you wireless?

[shut gorge]

Hello I’m trying to capture my iPad screen to my 4k capture utility. Buts it’s black screen? Any help?

[past basin]

Try muting the HD60S+ in OBS, and adding it again as an Audio Input Capture (it'll show up as Game Capture HD60 S+). OBS sometimes gets odd delay issues when pulling the audio thorugh the video capture, I had the same issue. Adding it as an Audio Input Capture gives it more control of the audio settings and resolves most of those hiccups. I'm not sure if that'll fix it here or not since it usually gets the viewers too, but it's worth a shot.

[wise plover]

yes

[warped ledge]

wireless can cause an audio delay

[wise plover]

with non wireless same problem qwq

[warped ledge]

how are you routing your audio?

[wise plover]

should i buy a hdmi splitter?

[warped ledge]

not really needed, but this card a delay is normal to happen.

[wise plover]

There is only Line sound capture https://prnt.sc/Bp3hTfzVc30e

[warped ledge]

you're using sound capture which is a software that is a legacy software. this is to route just game audio, ex: dual pc setup. it's not really needed for a single pc user, but are you running a dual setup?

[wise plover]

yea but in obs theres many options to fix that for viewers but not for my own ears xD

[wise plover]

no

so ok i will deinstall that

[warped ledge]

try it without sound capture, maybe close the software

[warped ledge]

not yet. just close the software

[wise plover]

i got. the sound and video ist sync in obs but not for my headset that the problem what i have

[warped ledge]

The headset is because you’re wireless, there is no fixing a delay due to wireless.

If you go the wired route no issues.

[craggy relic]

Anyone know how to use my wired headset mic to work on stream labs, i have a chat link cable and my el gato HD60s but i can’t figure out to have my headset mic pick up my voice, since i don’t have a regular mic

[warped ledge]

it doesn't record the headset mic, only your party chat. you'd need a 2nd mic just for OBS to hear you.

[craggy relic]

Thanks!!

[slender linden]

Device: HD60 X/Chat Link Pro/Wave:3
Software & Version: 12.7.3
Mac Version: macOS Monterey
Console: Nintendo Switch
Mac Specs: 1.6 GHz Dual-Core Intel Core i5, 4 GB 1600 MHz DDR3, Intel HD Graphics 6000 1536 MB
Question/Issue: my OBS Audio Mixer has my capture card (Elgato's HD60 X) connected, but no game audio. i tried moving things around randomly and at some point it did work, but it was super crackly. not sure if this is OBS or an Elgato issue. my capture card is on Monitor and Output. i have to connect the Chat Link Pro carefully or it makes this constant tapping noise.

[drifting ocean]

I record about 2 hours of gameplay and I don’t understand why my footage came out like this. It never happened before.

[warped ledge]

is the audio in analog?

[warped ledge]

make sure the cables are secure, but can you please fill this out.

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[drifting ocean]

I’ll fill it out now.

[slender linden]

yes it's in Analog

[drifting ocean]

Device: Elgato 4K M2
Software & Version: 1.7.10
Windows/Mac Version: windows 11 pro
Console/Dual PC: "single pc setup
Question/Issue: video and audio quality is very horrible.(it never done this before)

[warped ledge]

have you updated the firmware?

[warped ledge]

how is your audio setup?

[slender linden]

it's UTD; 23.04.26 for Elgato HD60 X

[drifting ocean]

I just did. The audio is setup to my speakers. I did another test run and it work perfectly. Does it not work to well while I’m streaming and recording in discord?

[warped ledge]

have you tried another usb 3.0 port?

[drifting ocean]

Also @warped ledge is it possible I can trade in my current capture card to upgrade to the newest version? My PC can do 8K

[warped ledge]

idk think elgato does trades, but I'm sure you can upgrade.

[warped ledge]

also try this. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[slender linden]

i tried another usb but the video drops. i have macOS

[warped ledge]

are you using OBS?

[slender linden]

yes

[warped ledge]

can you take a screen shot of your settings please?

[slender linden]

here are my stats

[drifting ocean]

@warped ledge do you think it’s like that cause I was streaming and recording on discord?

[warped ledge]

no.

[drifting ocean]

Well it’s all good. I appreciate the help! I did a few test rounds and it’s all cleaned up.

[warped ledge]

have you updated to the lastest drivers?

[drifting ocean]

Probably not. I don’t even remember how to do it. If you have parsec I’ll let you remote in and you can show me how.

[warped ledge]

i don't do any remote other than screen viewing from discord.

also it's midnight so I can't vc.

I'll post the link

[drifting ocean]

Thank you

[warped ledge]

here the lastest for the 4k60 pro mk.2 https://gc-updates.elgato.com/windows/drivers/4k60-pro-mk2/download.php

also make sure you have 4k capture utility installed

going to sleep

night.

[drifting ocean]

Good night !

[warped ledge]

[warped ledge]

Mute the card via the video, and create a separate audio input just for the audio. Usually fixes it as 2 sources, vs the one.

Ok going to sleep.

[slender linden]

idk what that means 😅 goodnight!

[wary lake]

Any idea why I might be getting the error" USB communication issue detect4ed, please re-connect Game Capture HD60 S to a usb 3.0 port"? I have a HD60S and im sure im plugging my devices into a 3.0 port.

[drifting lily]

What I find odd is that even when you have a system that is higher than the requirements, you need to check the "Reduce frame rate in preview while recording" - but it just doesn't work for recording, it works even when you're not working.

Oh well, regardless at least I found a solution, it did slightly increase the input when looking at the preview.

[gaunt wyvern]

Are you using the usb cable that came with the device?

[fiery jewel]

i got the elgato plugged into my ps5 rn and it’s a black screen on obs on my mac. i have my hdmi tv cord to my out port and my ps5 hdmi cord to my in. i have an apple usb c to usb c plugged into the elgato that connects to my mac. any fixes?

[drifting lily]

do you have HDCP disabled as well?

[fiery jewel]

yeah i got that disabled

[drifting lily]

Does Mac in question have a dedicated USB-c port, if it does, then you could try that and see if it works.

[fiery jewel]

yeah i tried that it still is showing up with a black screen

[warped ledge]

It means mute the video source and create an audio source input. That way you can route the audio directly.

[warped ledge]

Try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

Are you using a USB hub?

[fiery jewel]

i have an apple usb c to usb c connected to a usb hub.

[analog ledge]

Hello I need help with my HD^0. I installed the drivers and the 4k caputre utility but the program doesent see it.

the device blinsk one time and turns off. My console and everything is plugged in properly

[past basin]

If this is the original HD60, you need to use Game Capture HD, not 4K Capture Utility.

[analog ledge]

Oh

IS there a lnik for it

[past basin]

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[analog ledge]

and is it compactible with win11

[past basin]

It should work fine with 11, yes

[analog ledge]

Thanks

[past basin]

4K only works with HD60S and up.

[analog ledge]

DO I add the capture software as a game capture or as a window capture in obs ?

Btw when I switch sources on my screen and put the console. It says taht tehre is no signal

[past basin]

If you're adding to OBS, you're usually better off adding the card as a Video Capture Device directly

That'll let OBS control things like resolution. If you installed the Drivers for the card, you won't need the other software to use it with OBS

[past basin]

On the actual monitor/tv? Double check the HDMI going to that is in the HDMI out on the card and not the In, if you havn't already (since they are directional). Beyond that see if you get picture in the software. If you get picutre in software but not on the passthrough screen try a new cable, double check monitor settings. There may be rare cases of what we call an EDID mismatch where the capture card and monitor don't match up for supported modes - but on older cards like the HD60 there's not terribly much you can do to correct that.

[analog ledge]

I fixed it Thx verry much

[past basin]

Ah perfect. Sorry for delays - I'm mostly checking in between tasks at work

[analog ledge]

No probs

[tepid glacier]

Hello all 🙂

Quick question: where can i download the game capture app on macbook for hd60s+?

Couldn’t find it on website 😦

[past basin]

The HD60S+ uses 4K Capture Utility on Windows and Game Capture for Mac but isn't available for Apple Silcon Mac. The recommended software to use is generally OBS Studio for mac users. Though it can also be used with other apps like Quicktime.

The Game Capture app if you're using an intel mac is listed on the downloads page once set to "mac" filter and under legacy products for the HD60S+

[slender linden]

like this? or make a second audio source input for my HD60 X?

[past basin]

Like that, except don't forget to mute the video capture device in your audio mixer panel so you don't double up. EIther click mute for it on the main audio panel or set the volume to 0% - don't just set it to Monitor Only since you still hear that.

[slender linden]

i hope this is what you mean 😅 i'm still learning what's what

[tepid glacier]

Tysm, will check tomorrow 🙂 also, cool profile picture, ffxiv, right? I play also

[past basin]

Yeah I kept getting pestered to finally set an icon so I caved and put the XIV character there after 🙂

[tepid glacier]

Best choice ever 😆

[past basin]

Yeah I think that looks about right

[slender linden]

should my audio mixer labeled HD60 X be moving for game audio? it isn't atm

nvm i unplugged the jack and put it back in. i can hear it clearly in my headphones (it's connected to my Chat Link Pro), but in OBS the game audio is skipping

bouncing up and down

[past basin]

Sorry stepped out for a bit, will take a look when back at PC. That said, what do you mean by bouncing up and down? The volume is cutting in and out or something?

[slender linden]

it's okay. the audio moves up and down on the mixer, and it sounds like when a CD would skip or get stuck, so the game audio doesn't play say a game song, but a note over and over

[polar parrot]

why can i only get audio on 1 pc at a time

i can ether only hear my game or let my stream hear my gane???

[polar parrot]

ive been stuck at this for 3 days plz help

[warped ledge]

are you using obs?

[polar parrot]

yes

[warped ledge]

did you monitor and output the audio source?

[polar parrot]

yes

i have to switch my audio from 4k60 from my main fot it to play on the streaming pc

and when i do that i lose all sound on my gaming pc

[warped ledge]

how are you routing the audio from gaming to streaming?

[polar parrot]

the 4k doesnt project the audio on both pcs? not talking about my mic strictly audio

[polar parrot]

can it even do that i just thought since it records gameplay it would also project the game audio without taking it away from my headset

[warped ledge]

yes it should be routing audio through the card...

[polar parrot]

ahhhhhhhhhhhhhhh

whyyyyy

[polar parrot]

any reason to why its not?

[warped ledge]

make sure your card is setup liek this.

[warped ledge]

this is what is done for dual pc setups.

[polar parrot]

how do i get to that?

[polar parrot]

where is that setting at?

[warped ledge]

windows sounds

[slender linden]

still having this issue if anybody knows

[polar parrot]

i cant even find that

[warped ledge]

are you on win 11?

[polar parrot]

yes

[warped ledge]

one sec

[polar parrot]

[warped ledge]

right click

click on this one

[polar parrot]

couldnt find the listening 1 tho

[warped ledge]

click on this one

[warped ledge]

one sec

go to rec.

right click and select propterties

[polar parrot]

my elgato doesnt show in there...

[warped ledge]

then you'd clickon listen , and select 'Listen to this device"

[warped ledge]

did you install the drivers?

4K60 Pro MK.2?

[polar parrot]

did i need it for both pc?

[warped ledge]

just on your streaming pc.

is this the right card?

https://gc-updates.elgato.com/windows/drivers/4k60-pro-mk2/download.php

[polar parrot]

yes i just installed it its restarting stream pc

should i restart gaming aswell?

jus to b safe

[warped ledge]

sure it doesn't hurt anything

[polar parrot]

brb

[polar parrot]

same boat

[warped ledge]

hm... that makes no sense. what are your settings in OBS?

[drifting lily]

I prefered using Elgato Capture HD, because it gave me an ability to make the audio within the program louder or quieter, but ever since it stops recording at the end of each hour count, or even at times 30 ish minutes, it's been rather disappointing.

[polar parrot]

anywhere i could screen share bc this is so confuing to me

everything is set to m&o im so lost

[warped ledge]

I won't be able to as everyone hre is asleep.

[polar parrot]

this has been so stressful idek y this is so hard

[polar parrot]

i give yp for the day id any1 has any idea why i can only get audio to play on 1 pc

[untold nacelle]

hey so im using the el gato hd60x and the astro A20s on my Series x but my voice audio isnt getting picked up
any help would be appreciated

[tidal geyser]

Hey dude, I'm having something of a simliar problem... I'm recording using an elgato hd60 x and I have astros A10 (maybe a lil dated). I recorded some gameplay yesterday and the others on my chat on PSN can be heard loud and clear but my voice is very muffled. I wish too I could edit my voice to be higher cuz the recordings was funny, but another thing, editing the video on VLC doesn't seem possible in the version I have?

I'd like an idea of where I could edit Elgato captures too, hopefully free or like 1 time 15$. Edit .mkv videos or convert them to mp4 then edit? And will it look better in mp4? Cuz it's kinda blurry how I'm seeing it

That looks uuuuuuuuugly

[tidal geyser]

Do you suppose that for our voices to record clearly we have to have some setting that plays back our voice from the tv speaker as it seems the capture card records audio only that you'd hear watching it on tv

If you want to send me screen shots of OBS or whatever you are using to record with the ELgato, i might be able to heklp

[past basin]

What mic are you using to record your voice to the PC and how is your audio all connected? The XBox doesn't play your own voice back for the capture card to record, and the Chat Link cables do not split the headset mic as it's an unamped mic feed, so splitting it can cause distortion and volume issues with some consoles. The Xbox does have mic monitoring if you're hearing your voice back, but generally that doesn't get loud enough to be useful.

[past basin]

DaVinci resolve free edition is a common recommendation for getting into video editing your gaming recordings.
How is your audio connected and setup, and what software are you recording with? As with the Xbox case you shouldn't be hearing your own voice back from the console at all - PS5 doesn't even have mic monitoring like the Xbox - so if you're hearing a muffled copy of your voice, either your app is using another mic somewhere (eg laptop built in, webcam mic, etc), or you're hearing your voice back from someone else in your party having their speakers cranked up.

As for the blurriness, check your recording settings. It's hard to judge without a video clip but you might just need to turn up the bitrate

[tidal geyser]

Okay, yeah I am using chat link pro

[past basin]

Need more detail - what do you mean you can only get audio on 1 PC? Are you looking for something to split the audio to go two places for a gaming PC setup? If so you can do that with Elgato Sound Capture (Bundled with the Game Capture HD app), Elgato Wave Link, or Voicemeeter Banana (as well as some other apps). By default windows doesn't have it built in to split the audio so you either need to do it with software or physical cables.

[tidal geyser]

I thought my voice audio could have been from another party memeber but also my laptop was right in front of me too so idk if that was recording.

[past basin]

What app are you using to record? If it's 4K Capture Utility you can check what mic it's set for on the mic tab. If whatever it's set for there isn't what's getting your voice then it's probably from another party member

[tidal geyser]

I'm using OBS

I also got this downloaded..?

[past basin]

ah macos

Yeah you'd just have to check your OBS audio soruces for additional mics then

It has a default mic source that might be setup

[polar parrot]

When u have my set up turned on and I use obs i have to switch the audio output on my gaming pc to the 4k60 for it to pick up my game on obs but when I do that I lose all volume to my gaming pc

[tidal geyser]

As you said seems like the laptops recording my voice

[polar parrot]

I ether can stream and my twitch can hear everything normal and I can’t hear my game or my twitch can’t hear my game but I can hear it

[past basin]

Yeah, the recommended solution is usually to get a secondary mic that you can setup so it won't be muffled, unfortunately. Some headsets may also allow mic splitting without a Chat Link with an amplified mic feed as well though - like the A50. I don't believe the A10's do though.

[past basin]

Yeah, use something like Voicemeeter Banana so you can set it up to go to two places at the same time, and that should fix that

[tidal geyser]

yea macos been difficult getting all these things working together. If I can record my voice clearly along with the others then with Davinci I think that'd be it though

[polar parrot]

Where would I run that on the stream pc or gaming?

It has nothing to do with voice audio I have that figured out just game sound

[past basin]

On the gaming PC, since that's the one that needs the audio split (unless you use their network sharing option for the sound, then both need it - I don't usually recommend starting with that one though, easier to run it over the HDMI)

[polar parrot]

This the right steps? Have it on my gameing pc look up some vid how to use voice meter and it should just work?

[tidal geyser]

Wow so I do have a secondary bluebell mic but it's a quarter jack chord... so that wouldn't do... and how would my friends hear me? I'd be talking into two mics?

Id need a stand for it too right? lol

[past basin]

Yeah - you basically just want to use it to create a virtual splitter. Looking up "Voicemeeter Dual PC setup" should probably find what you need. That way you can send one end of the virutal splitter to whatever you listen to on the gaming PC and send a copy over the HDMI for the streaming PC

[past basin]

Yes, you'd be using two mics generally. The headset for the console, the other for the stream. It also lets you mute your party chat while still talking to stream, and vice versa, that way.

[polar parrot]

That’s what I do it works fine for my set up run a stream mic and my main mic so my friends hear me and my chat hears me

[past basin]

Though I think the macs do still have 1/8" jacks so you can probably get a 1/4 to 1/8 adapter if that works for you

[polar parrot]

When I get home and this works I’m sending you $10

[past basin]

ha, nah don't worry about that. You might be ready to tear your hair out from setting up Voicemeeter by then. the app is a bit complex

[tidal geyser]

Yes it has 1/8th, okay so I gotta go get a few things

[polar parrot]

This has been the most overwhelming struggle you have no idea having everything working but that

[past basin]

Yeah, audio gets way more complex than you'd expect sometimes.

[polar parrot]

I’m already bald from this so eyebrows are next ig 😂

[past basin]

Good luck with it! Hopefully that works out fairly well

[polar parrot]

The audio meter honestly doesn’t look as bad as a random windows 11 audio output missing when it should be there…. And it slows its there and then it’s just not 🥲

[polar parrot]

My pcs pretty beefy already but I was trying to minimize all cpu usage on the gaming does voice better run heavy or nah

[tidal geyser]

loool voicemeter looks complex too, didn't really want to learn anymore os's. If I told you how many apps and downloads that haven't worked for me last couple weeks just to get to this point. Not that easy to get into. OBS discord was the best help, which reddit pointed me to them. But now my problem is elgato so i stopped asking them. youtube and google have no good info it seems. Thank you guys. I'm gunna go run out and get these things

[past basin]

It's fairly lightweight. It's why I usually suggest that than trying to split audio with a whole other instance of OBS or something.

[past basin]

Good luck with it!

[past basin]

Sorry, I didn't wind up back home at the PC last night until very late.
The HD60X definitely shouldn't get stuck in a tiny audio loop like that. Unfortunately most of the things I'd check you already checked with Vic for the previous issue. I'm not familiar enough with the macOS audio to know if there's something there that could cause it, so I'd check with #official-tech-support at this point.
Beyond that I'd say just unplug the card, give it about 30 seconds to rest and clear NVRAM before reconnecting it to see if that resets the audio buffer.
Sorry I don't have much else on that

[hot jolt]

what settings should i use for duel pc setup with hd60X for best visual?

[cursive moss]

Does the 4k Pro handle hdr -> sdr for streaming better than the 4k60 pro?

[past basin]

What settings are you trying to set? What software are you using? The display settings on the gaming PC? Are you streaming or recording? What platform? There's not exactly many settings on the HD60X to set, so we'd really need to know specifics about what you're trying to set.

[past basin]

Do you mean the original 4K60 Pro or the 4K60 Pro mk2? The original didn't have on device tonemapping so the addition of the hardware tonemapper would change a lot. The Mk2 did however, and I would expect it to work about the same on the 4K Pro since it's a straight up tonemapping on the device itself.
Did you have any particular issues with the tonemapping on the older one? You can always turn off the tonemapper and let OBS do it, or even load custom lookup tables (LUT) to customize the tonemapping colour.

[cursive moss]

mk2. I ended up having per game settings and wanted to know if it has improved at all.

[past basin]

I'm not positive but I'm pretty sure it's usnig the same tonemapper. Do you mean per game settings for colour adjust or something else? Given it drops 10 bit colour down to an 8 bit space more automatic ones aren't spot on, so not uncommon to have tweak colour for best results on a per game/app instance. I haven't seen reports of changes with it, in any case.

[cursive moss]

yes, per game settings

[past basin]

Yeah, I was inquring more about handling the tonemapping colour shift of if you were seeing problems with contrast/brightness sorry. Should have clarified that more

[cursive moss]

Colors would look off on stream depending on the game. For example, if I wanted to stream spiderman i'd set brightness to -8, contrast to 20, saturation to -28.

If I wanted to stream gran turismo 7 then i'd use different picture settings.

[tidal geyser]

So I’m running this analog mic, phantom powering it and plugging it now to 1/8 jack on laptop but the laptop audio goes out when I plug it meaning it thinks it’s a speaker instead of a microphone…

This is my lil set up. Pretty amazing that I had some of these stuff before but this mic now is being to much of a trouble I’m thinking b/c now my setup needs to have charged double aa, which is kinda too retro to me

I’m sick 😷 but this is the other side. Chat link pro which I guess the point of that was to be able to use my mic and record my friends? I really don’t understand what the cable did for me.

I do not understand why or how it was recording me through my computer if for devices on OBS it's only Elgato. Shouldn't that mean that it'sonly coming through that? So the volume had to be from my friends volume being cranked??

My analog mic doesn't appear on devices now so im thinking i'm going to need a digital mic now

Also I downloaded this from vb-audio I thought voicemeter banana advanced mixer for OS but application wont open

I'm second guessing all that I know

[dusky vortex]

I recently put a new motherboard in my pc so I reset everything.. I have dual pc setup with capture card.. I have elgato 4k hd pro sound capture but forget how to set it all up to capture video and audio from my gaming pc to my stream pc can anyone help?

[dull ridge]

Exe files are for windows, you look like you’re on a Mac

[tidal geyser]

Sheet

[cerulean thicket]

Hey, so my monitor AW3225QF HDMI port is not working for the Elgato HD60 S+. It's simply not outputting a signal from the capture card to the PC. It works perfectly fine with my TV. The Alienware input port even works for when I plug the console to the monitor normally without the capture card. I'm able to play games on here fine (with no sound but that's a separate issue), it's just that the capture card will output a blank screen.

I can tell that the monitor detects something because I'm given the option to switch to that source when I plug it in.

[tidal geyser]

Idk how s+ is different from x, sorry.

My question I guess now is are there any thunderbolt 3 microphones cuz if I’m going to buy a new mic it might as well not need an adapter I’m guessing.

[past basin]

This usually happens when EDIDs don't match up. Those are the display mode lists that get send out by the display and capture card to the connected device (console, PC etc). Normally the HD60S+ will merge it's modes with the displays but occasionally it doesn't mesh right. Try changing your EDID input mode to Display, which will only send modes compatible with the display the con device. This is in the 4K Capture Utility settings under device on Windows, and in the Capture Device Utility on macOS.

[cerulean thicket]

So it only works when the output isn't connected to the monitor input, but now it's super laggy.

[remote path]

Hello good! Anyone available for personalized help? I have a problem with the audio of the dual pc, new 4k pro capturer, wavelink astro at 50x.

[cerulean thicket]

It seems like whether it's merged or display, when I unplug the HDMI output from the capture card, I can see the game on my monitor, though only through 4K Capture Utility. When I plug it back in, it goes back to no signal.

[soft warren]

hello is there anyone that can help me with this problem.... I have an elgato hd60 s+ which is connected to my astro a50 mixer, for some reason when i plug the mixer into the capture card on obs the whole stream i static and you cant hear my playstation at all.. is there anyway to fix this proble,.

[dark smelt]

Hey all. I’m debating on getting the new 4kx however my monitor is only HDMI 2.0 I currently have the HD60X. Do I need to upgrade my monitor or will the new capture card work with my current monitor?

[soft warren]

hello is there anyone that can help me with this problem.... I have an elgato hd60 s+ which is connected to my astro a50 mixer, for some reason when i plug the mixer into the capture card on obs the whole stream i static and you cant hear my playstation at all.. is there anyway to fix this proble,.

[cerulean thicket]

It says that the displayport and HDMI ports are HDCP. Could this be what's blocking my HD60 S+?

Or is it because of DSC? It doesn't seem like I'm able to turn that off, so am I just unable to use the capture card?

Idek if DSC is being used rn tbh

[past basin]

If you have HDCP problems it also won't go through the passthrough port on the HD60S+ to the monitor. The HD60S+ doesn't support any resolution combos that you should need DSC for either.

[past basin]

The new capture card will work just fine with older HDMI standards

[cerulean thicket]

I'm not sure if this monitor is HDCP protected.

Elgato just lists consoles that have HDCP protection.

[past basin]

Yes, you need to disable HDCP generally to get a signal through. EG, with a PS5 you need to turn HDCP off before it'll pick up on the captue card

[cerulean thicket]

I also don't see why they would bother blocking the card

[past basin]

But on most device HDCP is off by default.

HDCP is High Bandwidth Digital Content Protection - it's outright designed to prevent capture to keep people from doing things like ripping bluray videos and streaming video and such

It's not generally needed for games though which is why you can usually turn it off on most

(and ones like the Xbox and Switch it's only on when running something that uses it)

[cerulean thicket]

Yeah you can just capture stuff on OBS anyways. I'm capturing through the switch and I'm not on youtube.

[past basin]

There are HDCP things on the PC that'll block capture too (though it doesn't always work as reliably there)

[cerulean thicket]

On the PC or the monitor?

[past basin]

PC. The only reason your monitor mentions HDCP is that it's enabled to display HDCP protected content.

[cerulean thicket]

The PC works with my TV

[past basin]

In any case the capture card should work fine. To confirm you had it hooked up console/gaming PC to card to monitor, right? And the Monitor was coming up no signal when you switched inputs to the port you plugged the capture card to with the on screen controls?

[cerulean thicket]

Yes

I can capture the game by itself though in OBS, but I'm not able to switch to its source (this is with the output cable unplugged).

[past basin]

What are you trying to capture with the HD60S+?

[cerulean thicket]

I want to capture the Nintendo Switch.

[past basin]

Okay. That maxes out at 1080p60 so that should be fine.
so it shows up fine in OBS but not on the screen?

[cerulean thicket]

Shows up fine in OBS. When I switch to the switch, blank.

[past basin]

And to confirm you tried this with OBS closed, and changing settings in 4K Capture earlier? Setting the EDID to display?

[cerulean thicket]

Yes. Currently the EDID is set to display.

[past basin]

Can you restart 4K Capture and confirm the setting took - if OBS was open at the same time it might not have saved

Display EDID mode should only let the switch send signals in modes compatible with the monitor

Which should fix that assumig the HDMI out is connected right and the cable is good. Have you tried swapping that particular cable?

[cerulean thicket]

I have. Used the elgato one and even the monitor one.

I think I'm the only person on the planet to put "AW3225QF" and "Elgato" in the same sentence so far so maybe this is a new problem.

Though I have seen people have blank screens. Using an HD60 S+ and capturing the switch. Same issue.

[past basin]

Yeah, the capture card doesn't support Ultrawides like that or 1440p - but should be okay working in 1080p mode for the Switch

[cerulean thicket]

I didn't know this screen was considered an ultrawide

[past basin]

What happens if you change the EDID mode to internal, in the internal EDID mode list change that to 1080p

That should force the signal to work in 1080p mode only

(close OBS before changing this in 4K to be safe)

[cerulean thicket]

I changed it. It gave me a no signal as soon as I plugged the HDMI cable in.

[past basin]

It . . . really shouldn't. Can you check if the Switch is set with a manually set resolution?

A switch should be perfectly happy to output at 1080p

[past basin]

Give me about 10 min. Going to run my switch through my HD60S+ with manual settings to see what happens. In the meantime try uplugging the card for about 30 seconds, and reconnect it to reset it

[cerulean thicket]

Alright. I gotta go do something so I'll be away from my monitor but I can still talk through my phone.

[past basin]

Yeah, i'm drawing a blank on why that's not working here

[cerulean thicket]

When I get back I can show you a recording of what's happening.

[past basin]

Internal EDID should override anything coming from the screen so you shouldn't get a No Signal

Kk, it's a bit late here so if I'm not around I'll check back in the morning

You may need to disconnect and reconnect the switch after changing the EDID by the way. Mine seems to need that

[cerulean thicket]

I disconnected everything from the Capture Card

[past basin]

What exactly is the problem you need help with?

[cerulean thicket]

Let me see if I can get a video.

[cerulean thicket]

Is it not enough power or something?

I have a bad pc

[shy star]

Any idea what could be causing this? 4K60Pro card, btw

[stray storm]

looks like mad inteference

bad usb port bad hdmi cable maybe

i had awful sound interference on my hd60x when it was plugged next to my ethernet and i fixed that when moving usb slots, video inteference can almost work the same way like that

[gaunt wyvern]

Need to contact #official-tech-support

[untold nacelle]

So all i have is the A20s which are wireless, but i had a stream a week or two ago and they could hear me but then the other day my voice wasn't getting picked up but all the other audio from games or the little noises from scrolling the xbox menus all got picked up, but i was also in a xbox party and my buddy could hear me but it wasn't getting picked up through el gato or obs. I have a blue snowball that I hooked up and works fine but that is plugged into the PC

[mortal crescent]

my capture card hd60s is not working i have a usb 3.0 i even have a usb 3.0 port pls helpp

[gaunt wyvern]

Make sure headset monitoring is enabled on the console

[gaunt wyvern]

What software are you using? What console are you using? Define “not working”

[untold nacelle]

Just using OBS and the HD60X, and i have a Blue Snowball plugged into my laptop with my Xbox Series X and Astro A20 wireless headset. When I stream I can hear all audio except my voice unless Im talking into the snowball then i can hear it. But all voice audio wont go through, i can also hear music. Its like voice audio wont wokr

work

[limber mist]

Do you have 4 Pcie lanes in the used slot?

[past basin]

Unless that headset is connected to the PC at the same time, they should not hear you at all throught he console's mic. The Console doesn't play your own voice back (with the exception if you have mic monitoring turned on, which generally isn't loud enough to be practical - mic monitoring is expressly to feed back your own voice while you talk on the console so you can hear it to make adjustments, and reduce the closed in feeling of isolating headphones). The only real way to get a wireless headset to work for mic for both a console and a PC at the same time is it it supports dual connections like the A50 with the stream port. I have no idea how they would have been hearing you the other week unless it's a feature in a specific game you're playing.

[mortal crescent]

game capture hd

my usb is 3.0

my laptop has a usb 3.0 port

i having updated it on windows

idk what to do

maybe i could buy a new one

but i cant

[flint flower]

I'm having an issue. My switch is slow and I went onto recording preferences and found this. How do I fix it?

[frosty horizon]

Does the capture card not allow me to plug in another monitor?

It doesn't wanna show up when i have 2 other monitors plugged in

Does someone know if there is a reason for that?

[untold nacelle]

So im pretty sure its because I was streaming from the twitch app via the xbox and i didnt have the el gato plugged in

[past basin]

Ah, yes if you're doing on Xbox streaming the Xbox can hook the mic directly so it does work that way

[untold nacelle]

okay gotcha but now that im using the capture card, theres no way for me to stream/record in game chat?

[past basin]

You can get the chat - just not your own voice. Typically you'll add an additional mic to the PC for that.

You can try turning on mic monitoring on the Xbox, but it doesn't usually get loud enough to be useful

[untold nacelle]

ah okay, so this is how streamers are able to talk to their chat and still be in game chat listening to the randos they play with?

[past basin]

Usually yes - having the extra mic will also let you mute your game chat to talk to the stream

(and vice versa if needed)

Some headsets and mixers can also be used to split the mic before it goes to the Xbox (Astro A50, Arctis Nova Pro, etc)

[untold nacelle]

ahhh okay okay, that makes more sense. Thanks for your help!

[past basin]

No problem

[frosty horizon]

Anyone have and idea why the screen is so blurry on the capture card

4k pro pcie card

[warped ledge]

that's odd but dual pc setup?

[shy star]

It's worked fine until I restarted my PC and then that. Been over 4 years

[craggy relic]

is there a capture card that doesn't really care about the recording side and just tries to be as low-latency as possible, something fast enough that you could play console as a window on your PC with no noticeable input delay? I fell for genki shadowcast's marketing and was disappointed so i "shelled out" for the HD60S+ and was similarly disappointed.

The issue of latency seems to be both a hardware and software issue, with software like OBS having an option to disable buffering but eventually getting noticeable input lag anyway and the stream eventually needing to be reconnected. MPV has provided the lowest latency in my experience but again it can't handle a live unbuffered stream before eventually building up input lag too. Funnily enough the best software in my experience with minimal latency for an indefinite amount of time is the native windows camera app. Surely if windows camera can get it right other software can too?

I just want to use my PC monitor to play consoles without having to change display sources, ideally in a portable form factor so i can do this with a laptop too

[cerulean thicket]

Does the new AW3225QF monitor support the HD60 S+?

Genuinely stumped because the game simply isn't displaying on the monitor, but works perfectly fine for my TV.

[craggy relic]

HD60S+ needs to have YUV422 disabled, have you done that?
https://help.elgato.com/hc/en-us/articles/360034121551-Elgato-Game-Capture-HD60-S-YUV422-Must-Be-Disabled

[cerulean thicket]

I'm playing on the Nintendo Switch.

[frosty horizon]

Yeah dual pc the second pc seems to be stuck at 720p for some reason

It says its getting a 1440p signal yet shows 720p

[slow pivot]

Morning all. Can anyone give me some advice please. I have this monitor Alienware 27 360Hz QD-OLED Gaming Monitor - AW2725DF. So i know it supports VRR. But when i try to enable VRR on my PS5 which is connected upto my My 4K60 Pro MK.2 . It states i dont have a VRR monitor/tv and its not supported. But i checked monitor and VRR is enabled. what could be the issue thanks

[cerulean thicket]

Wait, you're able to use an Elgato capture card on that monitor?

Not when VRR is enabled. I just wanna know if it works. Because my HD60 S+ HDMI cord wont connect to the AW3225QF at all. I was thinking it was because of DSC, but that monitor also uses DSC.

[slow pivot]

I managed to enabled VRR now on PS5 while connected to the AW2725df,.

[cerulean thicket]

So it does work.

Is DSC enabled?

Do you know?

Seems like integrated capture cards work with DSC

Which is fine since I planned on getting that in the future but I want to make sure.

[cerulean thicket]

So I know that the 4K X does not support monitors that enable DSC, but what about the 4K Pro? Anyone know?

What about the HD60 S+? Does that support monitors with DSC enabled?

[cerulean thicket]

I mean that's where I did it. What's the issue with that?

Why is that? What happened?

[past basin]

Go through support - there's no publicly available way to revert to the last firmware. #official-tech-support would be the only ones with access to send you a manual firmware update/rollback if it's available. They might also be able to tell you what changed to affect performance of the card.

[mild pasture]

anyone know how to fix the no audio in my stream when im using the HD60x?

is there a special program download or audio app im missing for it to capture audio??

[slender tundra]

how stupid elgato's capture utility software will not 120fps come on Elgato, why do I have to use OBS?

[past basin]

Sounds like something to submit a feature request for - https://help.elgato.com/hc/en-us/articles/360060806532--Submit-a-Feature-Request

[past basin]

This depends very largely on WHY you don't have audio. What are you trying to connect? PS5? Xbox? Dual PC? are there any headsets invovled? How are you connecting audio? HDMI? Chat Link cable?

[reef remnant]

"I'm using Elgato to capture my phone screen, and I've connected a chat link cable to include my voice in the stream, but the sound is not coming through."

i already select the analog audio option

but my obs studio is not receving any audio from elgato

but when i don't connect the chat link cable then obs receive audio from elgato

also is there anyone who can help me with my pubg mobile live stream setup?

[mortal oasis]

Anyone has issue with 4K X ? Mine has green tinted and washed out colour in sdr

[past basin]

How green tinted are you talking? Also how are you recording? OBS? 4K Capture? Is the source SDR or are you using the tonemapper on the card to convert?

[past basin]

Are you actually connecting a headset through the ChatLink? And can you hear things in the headset?

[mortal oasis]

Obs sdr no filter I compare with my old HD60X and the picture is very green and washed out

[past basin]

OBS SDR? You mean the source is SDR? Or you're letting OBS auto convert?
What colour space is your source set to for the capture card? Rec 709?

Also any chance you've got a screenshot of how green it is?

[mortal oasis]

Everything sdr rec 709 same settings with hd60x yes I have screen shot 1 sec

[past basin]

NV12 too I take it?

actually better question to rule some of that out - does it have the same green tint if used with 4K Capture Utility?

Ah, that kind of washout. That might be the RGB colour range - Limited vs Full. Try setting your source colour range to limited on the 4K X. It's possible it didn't auto detect for that correctly. If you run limited RGB on a Full RGB connection it'll be washing out because of the missing extra black levels.

[mortal oasis]

already tried that the issue stay

[past basin]

And does it look the same in the other app?

[mortal oasis]

Yes it does but I mainly use obs and hd60x never had this issue

So I got faulty unit?

[past basin]

Yeah, that's throwing me. If it's not colour range or HDR. Is the source HDR though? Maybe if we turn off the tonemapper and let OBS handle the conversion

[mortal oasis]

Nope source also sdr I already tried turn off tone mapping in Elgato Capture Device Utility but nothing changed

[past basin]

Hm. Sadly I haven't had much chance to play around with a 4K X yet - maybe give #official-tech-support a shout if you haven't already.

Based on the screenshots my money would have been on the RGB range though - you could try changing it on the console just in case it's not changing on the card correctly for some reason

[mortal oasis]

Already did but they havent replied yet

[mortal oasis]

Yech at first I thought it the full-limited range stuff but none of those works I even tried changing between mac and pc obs still nothing😭

[past basin]

Yeah, sadly I'm drawing a blank at the moment. If I think of anything else I'll drop back in - but whatever it is doesn't seem to be a common issue

[mortal oasis]

Thanks man I have seen ppl with these issue(with other models) on elgato reddit group but non of these found a fix

If anything change on my end I’ll let you know

[reef remnant]

Yes

I can hear and talk to my teammates but the elgato 4k software is not receiving any audio

By analog input

[plush geyser]

I received my capture card today, now I have connected it and a recording immediately starts running, I can stop it, but it starts again right away, is this right? or can I set it so that I don't want this

[past basin]

That's the flashback recording. You can turn it off in the settings.

[plush geyser]

thanks

[reef remnant]

🥲

[reef remnant]

Need your help over here...

[limber mist]

hdr active? feel free to send a dm - but it will most likely take some time to respond

[winged berry]

Hey guys, I might be going completly crazy but did Elgato remove the Capture Card HD Software from their side? I'm trying to record my PS3 which is already hard enough, but every tutorial uses the Capture Card HD Software, but all I can find is the 4k Capture Utility. And it looks like I'm missing many important functions

[past basin]

Game Capture HD only works with the legacy cards - anything like the HD60S or newer will use 4K Capture Utility. So the Game Capture HD is listed under legacy products on the download site for those that use it.

[winged berry]

I do use a HD60S, but I can't for the life of me get the PS3 capturing to work. I can't change anything in 4k Capture Utility and I only see my console for 1-2 seconds before it goes back to black screen

[past basin]

Last time I saw this another device was hooking the capture card's audio - but that's not usually the case if it's working with the HDMI mode.
You can check just to be sure though - press Windows Key + R, type mmsys.cpl and press ok. Go to recording, find the capture card and go to properties. On the advanced tab remove the option that allows for exclusive control by applications. May require reboot to take effect properly.

[past basin]

How are you connecting the PS3? the PS3 is a weird console in that HDCP is always on and that content protection prevents it from working with capture cards. Unlike the PS4 and PS5 it cannot be disabled. With the original Game Capture HD there were analog cables you could use to work around it, but all the newer ones are HDMI only. You can use a analog to HDMI adapter with the HD60S to get it working or find another way to bypass the HDCP, but out of the box HDMI direct from the PS3 to the HD60S isn't going to work.

[winged berry]

I'm using a HDMI Splitter (OREI HDMI Splitter 1 in 2) and plugging everything Into the ports, exactly as every single tutorials shows. And it does work, I do get a picture for a short moment but it always goes back to the black screen

Everything should be working, but technic ones again eats me from the inside (I get way too frustrated with stuff like that, but I still need it, it's awful)

[past basin]

Check if that paricular one is HDCP stripping or HDCP compliant. They've revised recent models to continue selling in the US it seems, as HDCP stripping ones are a legal issue - I suspect their old lineup started getting blocked after complaints

[winged berry]

Oh my effin god

I legit followed the link in one of the tutorial videos and it legit says it does not bypass it. It seems to be a revised model

[past basin]

Yeah, that's tripped up a few people on the reddit lately too

They were recommended for so long the MPAA went after them I suspect

[winged berry]

Do you know by any chance a version that works? I just need a reliable source lol

but thank you so much, you saved me a lot of pain already

[past basin]

I don't sorry, the ones available here in Canada are often different than the US ones

[winged berry]

atleast I can stop trying with the thing I have here

I'm living in germany, they probably differ, too

[past basin]

Last time I went with it I went with the anlog loophole and used a adapter to get it to HDMI to avoid the whole mess, honestly

[winged berry]

Alright, thank you again. I will send my splitter back and look for a new, WORKING, one

[past basin]

Good luck with it!

[pulsar frigate]

Quick question, which of the newer Elgato capture cards, if any, support Radeon encoders, or have their own HW encoder built in? I currently have a 4K60 Pro MK.2, the card is great, but I'd love the benefits of HW encoding.

[warped ledge]

They don’t have encoders, they relay on the gpu. This is why even a certain criteria is required for iPad users as well.

[pulsar frigate]

Ah, so they all still require nvidia, or the use of software then correct?

[warped ledge]

They can use and or nvidia. The only one that doesn’t require a gpu is the iPad with the external, but pcie internal will use your gpu.

[pulsar frigate]

Oh, maybe I assumed wrong.. my 4K60 Pro MK.2 passes through and allows streaming fine, but won't record video or flashback properly if I select the Radeon card for video encoder. I assumed it was because Radeon cards aren't supported since Nvidia is listed on the system requirements list and AMD Radeon cards are not. If you are saying this should work, I'll submit a proper problem.

[warped ledge]

I’ll hop on after work. We can do a vc and figure it out.

[warped ledge]

@steady chasm yes you can rec 120hz at 60fps

[steady chasm]

do i have to get specific one to do that

[steady chasm]

or can i just do that with any capture card i get

because i’m just trying to stream while also playing 120fps

[warped ledge]

it depends. external or internal?

[steady chasm]

external

[warped ledge]

brb but i'll answer unless someone beats me too it, I have to step away for a bit.

[warped ledge]

are you wanting 4K, or 1080p content?

[steady chasm]

1080p

[warped ledge]

HD60X!

[steady chasm]

alrighty

i’ll be getting it

[warped ledge]

Yeah, it’s great, but if you’re wanting to future proof the 4K X is amazing!

[warped ledge]

Ok I’ll be free in about 20 mins

[steady chasm]

honestly just wanted to keep 120 fps while playing because going back to 60 would make me play horrible

[warped ledge]

Either of those 2 are great.

[pulsar frigate]

I'll be ready in about 5 minutes.

[primal pike]

am i reading this right? i thought it was ineffective if trying to use internal to record/stream from main pc

I.E: One PC Setup, for play and stream (hypothetically)

[past basin]

I believe the singular PC referenced there is meant to be in terms of capturing consoles and other sources.

[primal pike]

makes sense

i kinda figured that i wanted to be 1000% though thank you

[past basin]

Yeah I can see how that wording would throw folks.
Since the video encoding happens on your GPU or CPU there is indeed usually little benefit to a single PC capture card setup if you're only capturing stuff on that same PC.

[primal pike]

is it CPU intensive or require a good GPU for stream PC in that case? ive got a pretty old dell tower with an i5-4590 or something in it and a gt 1030, is that something you think would work out well as stream/record pc?

i REALLY wanna hope it is? just cause, the card is designed to do the hard stuff, right?

would save me lots, only needs a PSU to get it working again

[warped ledge]

just make sure your pc meets the req. specs

[primal pike]

okay thank you

[warped ledge]

https://help.elgato.com/hc/en-us/articles/360027964112-Elgato-Game-Capture-4K60-Pro-System-Requirements

[warped ledge]

you're welcome

[primal pike]

ty ty ty - doesnt quite meet requirements but i dont plan to do any 4k, just 1440 - which im assuming requirements are based on the advertised streaming rates (4k at 60), appreciate that info, might have to try it out just to see, worse case ill throw it in another build, i appreciate you

[warped ledge]

please open a ticket with #official-tech-support

[pulsar frigate]

Thank you for all the help with this issue.

[warped ledge]

You’re welcome!

[cerulean thicket]

Has anyone gotten the AW3225QF and seen if any elgato capture card works on it? With or without a splitter? If no capture card works then I may need to return the monitor.

[cerulean thicket]

Wait a minute...it's because the monitor has an HDMI 2.1 input, isn't it?

[reef remnant]

Ok i tried this... it didn't work. Audio input ( analog audio) is not working even in the 4k capture utility software what should i do now?

[glacial escarp]

Hi, i have a Elgato HD60 X and the sound isnt working right anymore. I had it in Obs like in the picture and now i hear nothing, if i make the Audio Output Mode on Waveout or Direct Sound i hear it but with big Delay
Please help me

[dusty vortex]

The best way to get the delay gone is to make the capture a audio input completely of its own and that way you will get rid of the delay than you set it to the second option in obs and it should work just fine

Hello everyone I have the 4k pro I stream my Xbox from my pc I can hear people talking in game chat on my Xbox but I cannot manage to speak to them while also hear everything on my pc it’s either hear everything on my pc or be able to talk to Xbox game chat I was wondering if there’s a work around I have a chat link but it doesn’t work with Xbox

[glacial escarp]

ok but i cant hear it now. Here are the Settings

[dusty vortex]

It should look like this

If you you use the second option

[glacial escarp]

can u make the pictures again cant read the thigs and which of the Monitor Off/ Monitor Only(mute output) is what

[past basin]

Given the audio is working when you're using the HDMI port my next suggestion would be to test plugging something in with an AUX cable in case one end of the ChatLink is bad. Need to rule out if the problem is the capture card or the Chat Link.
You may also want to check that the firmware on your capture card is up to date (Hold down CTRL while opening settings on the 4K Capture Utility and the device tab will show the updated firmware button).

[reef remnant]

I already used tha aux cable

Its not working

The 4k utility software is up-to-date

[past basin]

Not the software, the firmware on the card. It's set with 4K Utility

[reef remnant]

I'll checking it right now plz wait

Yes it's up-to-date

[past basin]

If you already tried it with an AUX cable and another device to test, and you're hearing things in the ChatLink with your headset, but getting nothing on the card even after removing exclusive control, and rebooting the PC, then odds are you're going to need to reach out to #official-tech-support . Could be an issue with the card's jack. Beyond that the only other thing I can think is to go back into Windows sound settings and check the levels (mmsys.cpl properties for the card, check the levels tab to make sure it's turned up) - but if the HDMI feed is working I expect that's fine.

The fact HDMI audio works with it, and you've already set it to analog mode rules out a lot of possibilities really.

[warped ledge]

Odd it should work with Xbox

[warped ledge]

Did you put your audio in analog?

[reef remnant]

Yes.

[reef remnant]

Yes i did

[warped ledge]

Any audio?

[reef remnant]

No

Hdmi audio input everything fine change it to analog input no audio at all

[warped ledge]

Hm… give me about 20 mins. I can hop on a vc with you.

[reef remnant]

O thanks I'll wait.👍

[warped ledge]

Thanks for your patience!

[warped ledge]

Sorry ran a little late. Ready?

[reef remnant]

yes

[warped ledge]

Ok, loading my pc I’ll reach out in 2-3 mins

Maybe sooner

lol

[warped ledge]

i'm still checking a few things.

[reef remnant]

Plz take your time i just need my problem solved.👍

[dusty vortex]

Than you use monitor only mute output and you should be able to hear it

[dusty vortex]

Ill be home in a second to show you further

[dusty vortex]

It may only work with a audio splitter it’s the same issue I had last night trying to be able to talk in game chat on Xbox but being in a Xbox party on pc

[warped ledge]

So I've checked several places for a solution. The only thing I can find is regarding consoles, not android devices. I understand what you're wanting done, but at this time doesn't look possible. You can however capture audio over HDMI. Let's wait for #official-tech-support to get back with you and see what they suggest. If they find a solution please share.

[reef remnant]

Well thanks for your effort.👍🤝

[warped ledge]

I'm sure support will help further. I know @past basin is testing stuff out too, and nothing works in the same manner. 😦

[reef remnant]

I know and believe me. Im not rushing into things. Its just it been 16 days im trying to do a live stream 🤦💔

[warped ledge]

for now, I think HDMI audio is going to work.

[past basin]

NightMare, do you have the model of the dock you're using thre offhand? I want to check the manual for it to see if there's an app or some other way to force it to swtich audio sources

[reef remnant]

It does. but i want to do a quality stream if i cannot talk to my teammates then my stream not gonah b fun to watch 😅

[past basin]

The aux jack is TRS (output) only, is it?

[reef remnant]

Well again thanks for your effort hopefully i get solution soon.🤷👍

[reef remnant]

Asking me? I don't know what trs mean.

[past basin]

Wiring style. I was hoping the aux jack on your dock was the kind that takes a headset directly instead of just output.

Headsets use a TRRS jack (tip, ring, ring, shield) that also carries mic. Headphones/speakers use TRS (tip, ring, shield) and don't carry the mic.

So if it was TRS it'd be output only - if it was TRRS and there's a way to tell the dock to use that for audio instead of HDMI (eg maybe the dock has a config app), then you could plug the chatlink in there

But Android doesn't usually let you switch audio devices on it's own - so there's probably a dock app or setting somewhere in the manual if that's an option

[reef remnant]

Can i use hdmi cable to send mic audio in my phone

I don't think so

[past basin]

Sadly HDMI is generally one way only

[reef remnant]

I could use a suppliter for that but is hdmi is one way only then everything is useless🥲

Well thanks for your efforts again its 2am here I'm gonah go sleep now I'll work on it tomorrow again.👍❤️

[past basin]

Sounds Good - I'm going to take a look at how Android handles multiple devices. I THINK it supports USB hubs so you might be able to use the HDMI dock on one port and add a audio device on another to work around things here - but I've got to test that first

This will require a trip to Best Buy for a new hub I think. . .

[devout peak]

Please help! I am trying to upload my VHS TV recordings onto the Internet Archive!

But the audio goes out of sync when I do that.

It plays fine on my mp4 players, but goes out of sync when I play it on Chrome or upload it on anywhere.

Why is this happening?

(I used an Elgato Video Capture device btw)

[cloud grove]

any help cam hub for iphone?

got it running but the computer will not recognize

using ush

just says connecting to computer

[past basin]

Camera hub questions are best asked over in #camera-prompter

[cloud grove]

thanks

[pulsar frigate]

You'll love this, I just rolled back to 1.7.9 (4941) and confirmed it works fine using all the same settings. So looks like there may be a bug in 1.7.11. I have to run some errands, so don't have time to check what 1.7.10 does right now.

[warped ledge]

glad to know, so it's def. a bug in the new update.

[pulsar frigate]

You, and I just performed an upgrade to 1.7.10 (4971) and it no longer works. Looks like the bug was introduced here.

Back to version 1.7.9 and it is working again.

[warped ledge]

I did relay, so let's see what support suggest. If it's working for now, let's stay with that until it's fixed. 🙂

[pulsar frigate]

[cerulean thicket]

I finally figured it out. I just had to turn DSR off. I didn't even know it was on. It works perfectly now.

[lethal vessel]

Gaming PC obs.. Do I keep the projected display native 1440p or can I push it down to 1080p and then use the same 1080p on the stream pc?

4k60pro btw

[past basin]

Are you cloning your game to the capture card with OBS instead of using Windows to clone it? If so you also need to change the resolution in the windows display settings to 1080 if you're going to scale it down (for the capture card output on the gaming PC). That should take care of both the projector scaling and sending it to the stream PC.

[warped sundial]

Hi, I'm having an issue with my Elgato 4K X. I've connected it to both my gaming PC and my streaming PC, and I can see the gaming PC's video feed on the streaming PC. However, I'm not getting any audio through to the streaming PC on the 4K Capture Utility software, and on Streamlabs, there's no audio except for a hissing noise. If I go into the audio settings of the gaming PC and set the output to 'Elgato 4K X', the audio does come through to the streaming PC, but it's of very poor quality, and I also don't get any audio through the gaming PC's headphones.

[warped ledge]

did you create 2 sources? video and mute the video, and audio input and monitor and output the audio input.

[warped sundial]

I tried but It doesn't change anything, I still have the hissing noise and no audio from the gaming PC

[warped ledge]

are you using a chatlink pro, or this is through HDMI?

[warped sundial]

Through HDMI with the 4K X

[warped ledge]

you don't have any chatlink cables connected right?

[warped sundial]

No, I don't have any but I'm not supposed to buy chatlink cables for the Elgato 4K X ?

[warped ledge]

No, if it's not needed. I just wanted to make sure you aren't trying to charge any controllers or have extras connected. You don't have an audio splitter etc? Just the capture card hdmi, and usb right?

[warped sundial]

Yes just the capture card hdmi and the usb, nothing else

[warped ledge]

was there a firmware update?

[warped sundial]

I did the update but it didn't work, so I also tried with an older version, currently I'm using version 1.7.11

[warped ledge]

try a diffferent usb 3.0 port

[warped sundial]

I only got one, it's USB C

[warped ledge]

you're not using an adapter or anything are you?

[warped sundial]

No I plugged the USB C into the USB C of my computer

[warped ledge]

what kind of pc do you have?

[dense harness]

anyone else having issues with only gameplay audio being picked up but no mic or party audio?

[fallow nest]

I am shaking here

[warped ledge]

are you doing party chat and using a chatlink pro?

[dense harness]

yes

with my ps5

[warped ledge]

so it wont pic up your mic, you'll need a separate one for your OBS/Rec. software for your audience to hear you.

[devout peak]

Please help! I am trying to upload my VHS TV recordings onto the Internet Archive!

But the audio goes out of sync when I do that.

It plays fine on my mp4 players, but goes out of sync when I play it on Chrome or upload it on anywhere.

Why is this happening?

(I used an Elgato Video Capture device btw)

[warped sundial]

What do you mean ? You want my spec ?

[warped ledge]

yes to see if it meets the requirements.

[warped ledge]

this one? https://www.elgato.com/us/en/p/video-capture?gad_source=1&gclid=CjwKCAiA8sauBhB3EiwAruTRJjtyhuQKK-lXVQBvL4uZn3mOdI_Bfe4LgLLI73kS7HSWSLyWxZDM7xoCK1UQAvD_BwE

[fading ledge]

I am currently having an issue with my capture card connecting to my PC, I am using an Elgato HD60X and when it connects it turns blue and continuesly flashes red after and I get this error please help!

[devout peak]

Yes.

[warped ledge]

are you using a usb 3.0 port?

[warped ledge]

ok let me research. 🙂

[fading ledge]

yep

[dense harness]

there is no way to capture my party audio for stream even if i have my own mic for just stream?

[warped ledge]

try this and reboot. then let me know if any changes. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

chatlink/pro analog audio, only captures your game, and buddies chat, as for you, you'll need another mic for people to hear you in your recodrings.

[dense harness]

thank you so much!

[warped sundial]

RTX 2080
i9-9900K
MEG Z390 ACE
32GO RAM

[warped ledge]

ok give me a bit.

[warped sundial]

Okay, thank you

[fading ledge]

I don't have that option. I am on an ASUS Zephyrus Laptop

[warped ledge]

all windows users have this.