#capture-cards

1 messages · Page 13 of 1

past basin
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Sounds about right. So on the gaming PC, set the first box to whatever speakers or headset you normally listen with

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Then set the second one to the GPU's HDMI out that goes to the captuer card

wary skiff
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Ok one sec it's downloading on this one

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I think that's right

past basin
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Looks good to me

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That should split all your audio (expect the mic) to go to the capture card. Make sure the capture card on the streaming PC is in HDMI mode

wary skiff
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I think it's working but no mic volume right

past basin
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yeah

wary skiff
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Well dang

past basin
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I can show you how to set the mic to be always heard on the gaming PC, which will carry it over, but that's less than ideal

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Some other apps like Voicemeeter Banana should be able to do the mic routing too, but I'm a bit less familiar with setting that one up

wary skiff
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Well you've been a big help. Thanks for real. I just really need to get my mic over some how. Hopefully I can figure that out on voicemeeter lol

past basin
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Yeah if it wasn't 3 am here I might be awake enough to remember how to do it with voicemeeter. You could also do it with Reaper using their ReStream if you wanted to install a DAW. Or with OBS on the gaming PC with the NDI addon to setup the mic to go over your network to OBS on the stremaing PC. But audio gets pretty complex at times

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Sound Capture basically assumes the mic would be on the streaming PC is all I think. So you'll likely replace that later with one of the others to handle the mic

wary skiff
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oh jeez

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maybe theres cables i can buy to link the mixer to the stream pc some how idk

past basin
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Depends on the mixer - is there an actual mixer there, or just the Scarlett Solo interface?

wary skiff
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just that\

past basin
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if you weren't using the solo for the headphones jack you could use that in direct monitor mode and run a aux cable from it to the line in on your streaming PC.

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(since direct monitor would be mic only)

wary skiff
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wait

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so like this

past basin
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Sadly has to be the one on the right if I recall correctly - since that's the headphone jack that can be set to direct monitor

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What you're plugged into there is a input

wary skiff
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oh okay

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i have two ports on the back that say output

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left and right

past basin
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Honestly Voicemeeter might be the best option here - it's pretty common, you'll be able find a few setup videos for it. It'll work like the way we setup Sound Capture - but you'll also be able to mix in the mic (and it's somewhat more complicated looking).

wary skiff
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ok

past basin
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Yeah, those would be speaker outputs - they have the same issue as Sound Capture - you'd need to be listening to the mic on the gaming PC to get the mic to come out of them

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Well "monitor" outputs, for powered studio speakers

wary skiff
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would I download voicemeeter on the gaming pc or stream pc

past basin
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Gaming PC

wary skiff
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ok

past basin
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Well you could also download it on both and just send all the audio over the network too with VBAN. But for easier setup, probably just the gaming PC and send it all to the HDMI out like you did with sound capture

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You'll basically use it to setup a virtual audio splitter

wary skiff
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oh okay

past basin
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Sorry I should have checked if there was a mic on the gaming PC before suggesting sound capture. You'll probably not be using that again since Voicemetter can do the same stuff

wary skiff
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your good

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will this make my gaming pc lag any while gaming

past basin
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Nah, audio processing is pretty lightweight

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well, basic stuff like splitting it anyway

tiny cosmos
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Hello, anyone know a way I can get game audio from my ElgatoHD60s+ ? Is picking up video but no audio, is hooked on my ps5, I literally tried everything and nothing seems to work, idk if there’s maybe a way around it

past basin
# tiny cosmos Hello, anyone know a way I can get game audio from my ElgatoHD60s+ ? Is picking ...

It will depend on how you have things setup. What OS are you connecting the HD60S+ to and what software are you using to record. Also is there any headset plugged into the PS5 - even a USB dongle for a headset that's powered off. The PS5 mutes the HDMI audio feed when you plug a headset it at all - you can set the game audio (but not the voice chat), back to HDMI, but then you don't get the audio in the headset. That headset limitiation is what usually trips people up - if you need to capture the audio while using a headset with PS5, if it's a wired headset you'll want to use a ChatLink cable.

wary skiff
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@past basin Is voice meeter over a network rather than cables hooked you to a output and input on a mixer?

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like a goxlr would work?

past basin
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Sadly haven't really used a GoXLR - had been eying one before they laid off the dev team that did the updates over the summer, but after that was a bit nervous buying something that expensive that wouldn't be getting updates if something went wrong. If it allows multiple PC audio routing though, it'd probably fit the bill, but I don't know it's capabilities.

wary skiff
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Do you know any good mixers that use multiple pc routing

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Im trying to get this voice meeter banana setup and its just not working

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picks up my mic but I cant hear sound

past basin
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I don't offhand - I tend to have a single PC setup, so don't spend too much time in multi PC land. There's a few out there I know, but the names escape me at the moment. But yeah Voicemeeter can be a bit hard to setup until you're used to it - lots of control, not very intutive, so I'd usually suggest following an online video onit

tiny cosmos
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I’m using a windows 11 with the ElgatoHD60s+. Done all the settings, everything is good, I have no usb headsets or nothing plugged in my ps5 nor the pc. Both 4k utility or obs is not working for the audio, and the whole pc as well, I tried everything except the chat link, just ordered one from Amazon, so that’ll for sure get you game audio right ?

past basin
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Ah, you shouldn't actually need it really - it's primarily needed if you're playing with a headset.

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Can you load up 4K Capture Utility, and go to settings. In device make sure the Audio Input is set to HDMI

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Likewise in the PS5 sound settings make sure audio output is set to HDMI

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For examples of what you're looking for

Q3w7OT1.png HrbU4OH.png
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Also what app are you using to record? Some may have some extra steps

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You may also have to check your Windows sound settings to make sure the HD60S+ is configured correctly there. You can open it by pressing Windows Key +R, and typing mmsys.cpl and pressing ok. Go to the Recording tab, find the Game Capture HD60S+ and go to properties. Check on the Levels tab that the HD60S+ isn't muted or turned down. You should also check the Advanced tab and remove the checkbox for Exclusive mode if it's still giving issues - just in case another app is trying to use your HD60S+ for sound. Then press Ok and close out - some of these settings (mostly exclusive mode) may requrie a restart.

image.png image.png image.png
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I've got to step out for errands there for a bit but will check in when I get back

tiny cosmos
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Is like it wants too but still gets nothing at the end of the day. I did all that I’ve been at it for 2 days now.

past basin
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That sounds like a feedback loop - are you listening over speakers instead of a headset or headphones, and do you have a mic that could be picking it up?

tiny cosmos
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Just tv speakers, there’s nothing connected other than the capture card. No mic is connected either

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The sound is coming from the pc speaker

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On the video

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I muted the tv

sullen spire
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Could use some help making sure I have things set up correctly.
Hardware:

  • PS5 (DualSense controllers)
  • elgato HD60X
  • elgato Chat Link Pro
  • HyperX QuadCast S
  • HyperX Cloud III headset (wired)
  • Lenovo Legion 9i
    • one 3.5mm audio jack
    • two USB-A
    • USB-C
    • Two Thunderbolt 4
  • Logitech Brio 4K camera
  • various audio cables (splitters, extenders, etc.)
  • 3.0 USB hub (USB-C tail)

I have the HD60X plugged into one of the USB-A ports. Since I only have the one audio jack, my understanding is that I should plug the Chat Link Pro into the HD60X. It's after this step that I'm not quite sure what the best method is. I've found videos that say to add a splitter coming directly off the controller while another video recommends adding a splitter at the female port on the Chat Link Pro (and then there are videos that say you don't need a splitter at all). The one thing they all have in common is that all of these videos are for gaming PCs and not gaming laptops - I have yet to find a video that explains laptop setup.

My goal is to be able to hear everything through my headsets (game, party chat/Discord, sound alerts, Spotify, etc.).

warped ledge
sullen spire
warped ledge
sullen spire
warped ledge
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Are you passing sound to the PC or headset?

image.png
sullen spire
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It seems like it's going to both the PC and headset. I'm needing to be able to hear everything in the headset, but also send it to the PC for OBS Studio.

past basin
past basin
# sullen spire Could use some help making sure I have things set up correctly. Hardware: - PS5 ...

Getting everything through one headset is challenging. Part of the issue you're going to run into is that the ChatLink was only really designed to split output from the console to go to both a headset and the PC (using line level output voltage). It won't split the headset's mic - splitting unamped headset mic is generally not great as it can distort audio or make it too quiet for the console - but you've got your HyperX Quadcast for the stream audio so that should be fine.

The trick that bites most people when they start adding in more splitters is the difference between a TRRS plug a headset uses, and a TRS plug used by headphones and such. TRRS / Tip, Ring, Ring, Shield is a 4 wire cable, with 4 metal contacts on the plug carrying left, right, ground and mic. So first question - what kind of splitter are you plugging that headset into? It is a TRRS splitter that has TRRS on both ends, or is it a "headset" breakout splitter that splitts a headset TRRS jack into TS/TRS for mic and TRS for headphone? (TRS will have three metal bits, and TS will have two, compared to TRRS's 4). If you're using the wrong kind of splitter things aren't going to match up.

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For example if you're using a breakout splitter, you can't feed audio back into the headset from the mic breakout plug - and you'll only be feeding either mic or the headphone connection to the controller / chatlink, depending on how it's plugged in. If it's a TRRS splitter that does TRRS to both sides we can work out from there

full trench
nocturne crest
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Sorry if this question has been asked several times. Does anyone have any idea on how I could get my PS5 Slim to connect to my HD60S? I put the double sided hdmi cable onto the hdmi input of the ps5 and the output of the capture card, I even tried swapping sides. I'm pretty sure my game capture software is up to date. But for some reason it just keeps blinking red and not showing the signal.

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The PS5 audio works but the signal doesn't go through

full trench
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excpet i get no audio nor picutre

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picture

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sony hardware is so god damn stupid

sullen spire
full trench
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they make this crap so complicated

nocturne crest
full trench
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ps4 works yeah still had its work arounds though

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my series s plugs in and works like a charm, the ps5 is annoying to get set up

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elgato just tells you to disable hdcp

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every other tutorial online says the same

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but does it work?

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no

nocturne crest
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Damn

full trench
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ive tried everything

past basin
full trench
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hdmi splitters, hdmi converters, component to hdmi adapters, turned off elgato software and renabled it through control panel, none of it works

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all reddit says, DiD yOu MaKe SuRe To TuRn oFf HdCp

past basin
nocturne crest
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well I cant turn it off if my PS5 doesnt have signal

past basin
full trench
past basin
full trench
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Yeah im running it at 1080p with all settings turned off

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i had the smallest hope with this 4k hd audio converter last night it outputted a picture but no audio

nocturne crest
full trench
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im thinking about just getting a new capture card and just slap it in my pc

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the new 4k cards

past basin
sullen spire
full trench
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but after looking in the settings under the control panels volume section i had no audio output

past basin
# full trench yeah unironically

Happen to have an aux cable kicking around? You could set the HD60S to Analog audio mode and take the audio from the aux connector on the extractor to see if that gets you audio. The HD60S can take either analog or HDMI audio doesn't doesn't auto switch so you'd have to change that in the Game Capture HD app

full trench
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i tried

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no audio output

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i was using the insignia 4k UHD

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audio extractor

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i did it from the audio out to the capture card

past basin
past basin
# full trench i tried

Gives us more information at least - implies the HDMI connection from the PS5 isn't negotiating something right. Where was it connected? Between the PS5 and capture card, or between the capture card and display?

full trench
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outputting straight from the ps5 through the converter to the capture card

past basin
past basin
full trench
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Now its not even outputting

past basin
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What on earth. . . huh

full trench
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It's gotta do something with hdcp

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It has to

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All my other consoles work

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My ps4 works

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And my ps3 with my component adapter works

past basin
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It could be - but the PS5 has it turned off, I would expect that to sort it out. You could try turning it on and back off in cae the config file for it got stuck somehow. It's also possible the PS5 is choosing some sort of weird refresh timing - but that's hard to tell since we can't see it 😦

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Actually - you mentioned having a splitter kicking about, right?

full trench
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Yeah tried that as well

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I think that might of died I ordered a new one

past basin
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Do you at least get another display to work with that if not the capture card?

full trench
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So that I'm not fully sure of

full trench
past basin
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(Alterantively is it a HDCP stripping one or HDCP compliant)

full trench
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So it's not an hdmi thing

past basin
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See, if it's a HDCP issue it shouldn't pass through the card at all. Both should get a black screen 😐

full trench
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That's what I'm thinking

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Exactly

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That's what I'm getting currently

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But it's turned off

past basin
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I wish the HD60S had configurable EDIDs like the newer cards

full trench
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Reasons why I should just upgrade

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Heard the hd60x outputs the ps5 no issue

past basin
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I can see a few older reddit threads with similar issues too - I wonder what it is about the HD60S that causes the PS5 to not play ball

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I've got a HD60S+ and HD60X here I've used with my PS5, that have worked fine, yeah.

full trench
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No extra connections?

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Just straight from the console to the capture card?

past basin
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Well, in my case they go console to a HDMI 2.0 switch, to the capture card. But they worked before I had that switch too.

full trench
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Yeah as long as I can clarification it'll work with the ps5 I'll just upgrade

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It just baffles me the series s works just fine though

past basin
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Yeah, something is up there. Of all the consoles the PS5 seems to get the weirdest issues

full trench
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Dude it's always sony they got to make stuff so challenging to get working

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Just like how the ps3 had auto hdcp so you had to have a converter to even capture it

past basin
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But yeah, just bypassed my switch - both mine work with the PS5 as expected (in 2160p59 output mode, capturing at 1080p).

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I sadly don't have a HD60S on here to test though 😦

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If you haven't already give Elgato support a call or open a support ticket. They might know a way to work around whatever quirk is happening with the PS5 connection.

full trench
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its all good ill upgrade later

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i do have one more option

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it is impractical

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but i do have a YPbPr to hdmi converter

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and i could output 1080i instead of 1080p but i just dont have a cable to do so

sullen spire
past basin
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Yes, just a single TRRS to dual TRRS splitter

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1 female to 2 male

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Also that short TRS extenion you have there would need to either be removed or replaced with a TRRS cable or it'll block your headset mic from getting to the controller

sullen spire
past basin
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Yep, something like that

bitter jungle
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Does anyone know how to fix the no capture devices found? The game card is plugged in. No updates for Windows everything is updated. It just won't work. The game capture card lights up when it's plugged in White light.

nocturne crest
warped ledge
full trench
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thats prob the easiest and cheapest fix honestly

nocturne crest
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werent you saying earlier it wasnt working for you?

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with the converter

full trench
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sadly mines shitted out

full trench
nocturne crest
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also you know any good ones?

full trench
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grab the orei 4k 1x4 its a reputable brand and its like $21 on amazon

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i say the 1x4 so you can hook up other consoles to it

bitter jungle
full trench
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finna order myself one before i upgrade my capture card to insure thats the prob cause i got picture with the audio extractor just no audio

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so its something with the hdcp built in hardware

nocturne crest
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idk I can fit all that on my desk 💀

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i'll try ig

full trench
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hdmi converter will bypass the hdcp all together'

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or just get the 1x2

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if you only wanna hook up just the ps5

warped ledge
bitter jungle
sullen spire
past basin
bitter jungle
past basin
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Okay, S+ is a UVC card, meaning no drivers, just plug in and go. Windows or Mac?

warped ledge
past basin
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And what capture app are you using?

warped ledge
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no drivers

bitter jungle
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4K capture utiliy

past basin
warped ledge
# bitter jungle 4K capture utiliy

ok. try this, and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

Stream Deck Labs
Krabs
🧯 How to Disable Windows 10 & 11's 'USB selective suspend' Setting ...

Once you complete these steps, Windows will no longer power off USB devices connected to your computer, which will fix any problem are experiencing as a result of this Windows feature. Windows 10+ includes the USB selective suspend feature that lets you automatically put USB devices in a very low-power state when they’re not actively… Continue r...

bitter jungle
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Did that still same error

warped ledge
bitter jungle
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yeah

warped ledge
bitter jungle
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Everything is updated

warped ledge
bitter jungle
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Already did that

warped ledge
smoky mantleBOT
#

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**Device**: 
**Software & Version**:
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**Question/Issue**:```
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Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**
Created by calucifer#0 (218276721516871693)
bitter jungle
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Device: elgato hd60 s+
Software & Version: 4K capture utility 1.7.10
Windows/Mac Version: Windows 10 22H2
Console/Dual PC: ps4 HDCP is already turned off
Question/Issue: no capture devices found & drivers are updated HP Pavilion Gaming - TG01 1001na

warped ledge
bitter jungle
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HP

warped ledge
bitter jungle
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HP Pavilion Gaming - TG01

warped ledge
bitter jungle
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Yup

warped ledge
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sorry misread that, your back ports are usb 2.0

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the only one capable is your usb-c port in the front. do you have a thunderboldt 3 cable?

bitter jungle
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No

warped ledge
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I am not sure if it's labeld in the front but check please.

image.png
bitter jungle
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Ss

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It's hard to see I think its ss

warped ledge
bitter jungle
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Do i need plugged in Out put to make it work? I have tried it still same thing front ports

bitter jungle
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Device isn't showing up game capture card

past basin
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Can you check in Windows Device Manager if the HD60S+ is showing up in the cameras section?

bitter jungle
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It's not showing up

past basin
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Not here at all? No errors or anything, just not there?

image.png
bitter jungle
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Nope nothing in Device Manager

past basin
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Okay, the fact the card is lighting up implied power, but not showing up here implies data issues. Do you happen to have a different cable on hand to try? One rated for USB 3.0 speeds or faster? It's possible the cable is at fault and one of the data wires or pins isn't working as expected

bitter jungle
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I got usb cable but isn't 3.0

past basin
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Sadly it would need to be 3.0 - 2.0 isn't fast enough for the video signal. That said you might get it to show up with the 2.0 cable, it just won't be able to actually work. If it shows up with the 2.0 cable at least you know your 3.0 cable you're using now isn't working right

bitter jungle
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Dose elgato sell cables for it ?

past basin
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They do, on the spare parts page.

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But any USB 3.0 or faster cable should work

warped ledge
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they said they had the official cable

past basin
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They did - but the card is getting power but not showing up in device manager at all

warped ledge
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let’s make sure the input/out are setup correctly

past basin
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Fair, I had been hoping they might have a spare 3.0 cable on hand, but they do not.

warped ledge
past basin
warped ledge
past basin
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sec, my copy paste seems to be broken

past basin
bitter jungle
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Ok

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It's 3.0 cable I have tried the non 3.0 cable it's telling me to use cable 3.0

past basin
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So it shows up now but wants a 3.0 cable?

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Does USB Tree View show what type of "root hub" the card is connected to?

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For example, mine is under a USB 3.2 root hub here.

image.png
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(the intel one would be the root hub part)

bitter jungle
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Port 8

past basin
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Yes, but what does it say in the section with the green card above where you see your card?

bitter jungle
past basin
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Huh. And this is with the 3.0 cable?

bitter jungle
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Nope Nothing shows with 3.0

past basin
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Ah, okay. Yeah, that 3.0 cord sounds like it's shot.

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This is exactly what I'd expect to see with the 2.0 cord.

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If this is new or still under warranty you can open a support ticket with official support - their links are in #official-tech-support . Or you can swap it out for any USB-A to USB-C cable that's at least 3.0 or higher. A USB-C to USB-C will work too.

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Just makes sure it's at least 3.0 - a lot of cables out there are "charging" cables, that support higher wattages, but not fast speeds.

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You can also check the 3.0 cord to make sure the pins don't have any dirt or debris in there

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The fact the card shows up right under a 2.0 cord, and we know you've got a good 3.1 root hub are good signs though - just means the cable is the problem.

bitter jungle
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Yeah i will buy from elgato It probably would be more safe then buying from diff website or something

past basin
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Might take a while longer with the holiday shipping and delays, but yeah, you'd be pretty sure you're getting the right thing then.

bitter jungle
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Yeah thanks for help tho 🙂

past basin
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No worries, glad we at least tracked down the problem. Good luck with it!

red knot
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Alrighty, lets hope this one works

image.png
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I don't get it though

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Do I pay 237.39 or just 199.99

azure hemlock
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depends on your country and state, taxes are not included

red knot
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I'm in Ireland but not sure what the tax rules are

azure hemlock
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23% sales tax in Ireland, 25% here in Sweden, it's additional

red knot
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So

past basin
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That . . the tax not being added in the total does look wrong

tiny cosmos
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Damn that firmware update still didn’t work

past basin
tiny cosmos
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Yea same way

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No*

past basin
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Well, that rules out one thing anyway. Give me a min to go back over the earlier bit

red knot
azure hemlock
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I had to pay taxes with my order, maybe it's on delivery instead?

past basin
past basin
# tiny cosmos Tried this and still now luck

Okay, given the way that audio is distorted, can check what the sample rate for the card is set to with Windows? Press Windows Key + R, and type mmsys.cpl. Find your capture card in the "recording" tab (should be something like Game Capture HD60S+), go to properties, and advanced. Check what the default format is set to - it should be 2 channel 16 bit, 48000Hz.

image.png
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I'd also like you to check the PS5 settings and check that they look like this:

HrbU4OH.png AACtehL.png
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Since you're set to HDMI audio I'm assuming this is a direct connection, no chatlink or anything

tiny cosmos
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Yea just did all that and still nothing. Ima just wait till my chat link arrives. But if there’s any more tips I’ll appreciate it. Feels like I’ve done everything and maybe I just need a better pc or some

past basin
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It's definitly odd - usually video would be the headache if is was a PC perfomrance issue. Bet I guess we'll see if doing the Analog route with the ChatLink helps. Don't forget to set the card into Analog audio mode in the 4K utility when you get it. Good luck

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If I think of anything else I'll pop back in

valid bridge
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ElgatoHeart Connection problems
Hey I have a question, I use a Elgato Gaming Game Capture 4K60 Pro for streaming. But sometimes (like once a hour) it custs off the connection. The my viewers get a Elgato No Signal screen. Without doing anything the gameplay comes back, so these problems only cost like 10 seconds. But I want to resolve this, so it won't keep happening.

PS: most times after this happend or without this happening, I get sound delay, but only for myself, not on stream. Deactivating and reactivating of the Capture Card helps. Then the delay is gone.

My setup is like this: I stream from my PC, but I play on a PS5. There is a HDMI kabel going to a splitter (good brand, not cheap). This splitter is used so one HDMI cable goes to my monitor and one goes to my PC (in the Elgato). I do not know if this is possible to be the error.

Does someone know how to fix this problem? thumbsup
You can tag me if you got the anwser ❤️

gray ember
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Can someone give a succinct walk through as to how to configure the software side of pass through for a dual pc setup. Like what monitor settings on the screen itself, then on the windows display/nvidia control panel and then on the streaming PC what modifications for the 4k streaming elgato tool

past basin
gray ember
#

okay bear with me here… long day but basically I decided to build a second stream pc as a hobbyist and then my friend gifted me a 4k60 pro mk.2. I ran it without pass through for a little but I heard it can alleviate the egregious alt tabbing issues so I tried it and I guess after I’ve put the cables in I draw a blank lol

#

Idk the difference between the cloned displays and pass through because it looks as if it needs to be cloned regardless… but I’m lost

past basin
# valid bridge <:ElgatoHeart:775854031826190346> **Connection problems** Hey I have a question,...

The splitter could be the error - splitters send exact copies of a signal to both outputs and can trip up the HDMI handshaking process that sets resolutions and timing. So for example if your monitor is running at 1080p59.94 (NTSC) but the capture card is trying to run at 1080p60, you could see things eventually trip up a moment for buffering. Is there a reason you're not just using the HDMI passthrough on the capture card itself? You'd get capped to HDMI 2.0 either way. I'd try it without the splitter just to see what happens - there could be other issues, but for the sake of troubleshooting you always want to simplfy the setup as much as possible.

past basin
# gray ember okay bear with me here… long day but basically I decided to build a second strea...

Ah, okay. Well, pass through is basically using the built in HDMI splitter in the card - so your source goes in, and gets split, once to the capture circuit inside, once to the HDMI output that would go to your monitor. This works well enough for most cases - though if you're using dual PC the primary reason to go with cloning instead is because the current Elgato cards are HDMI 2.0 and some high refresh rate monitors are HDMI 2.1 - cloning lets you hook up both the capture card and the monitor on their own HDMI connections, displaying the same thing, but the GPU sorts out the different refresh rate supports so the card can capture a HDMI 2.0 signal, and the monitor with it's higher refresh rate than the card supports can run at HDMI 2.1 refresh rates.

#

It basically gets you to the same end result, but some minor details change along the way. That said I'm not sure what you mean by alt-tabbing issues? If you're doing that on the gaming PC, do you mean the time it takes the HDMI card to sync up again when you've tabbed out to a different display mode and it loses signal?

valid bridge
past basin
valid bridge
gray ember
#

The only reason I attempted the pass through method was the alt tabbing in full screen is absolutely Insufferable. Lost of connection as mentioned above, black screen on gaming monitors, then it pops it back in and out as if it just reassigned a new monitor

#

So what would the display settings/control panel of a passthrough setup look like?

past basin
#

There wouldn't be any settings - as far as the computers would be concerned, you'd basically be directly connected to the display

#

The passthrough should be transparent

gray ember
#

But then wouldn’t I need to still clone displays

#

I’m lost lol one sec I gotta get on my PCs

past basin
#

Also you may want to try using your games in fullscreen windowed instead. If they support DX12, and you're on Windows 8 or later, exclusive fullscreen no longer offers a perforamnce benefit (older games running on DX11 or earlier may still see some benefit, but less than with older versions of Windows)

#

This mode is also called borderless windowed in some games

#

It woudl make alt tabbing a LOT easier

gray ember
past basin
#

Huh - there shouldn't be any real noticable issues with alt tabbing if it's in borderless windowed instead of actuall fullscreen. That's one of the main benefits

gray ember
#

Everyone I know is dragging me for it tho “unstable fps” and stuff lol

past basin
#

That's only really applicable to older games, that don't support DX12. It USED to be a major issue on older setups that Exclusive fullscreen was notably better. But if you're DX12 and modern windows you shouldn't even see a noticeable FPS change.

#

(again unless the particular game doesn't support DX12)

#

(Or you turned off windows optimization for it - but you'd have to go intentionally do that for some reason)

gray ember
#

Okay so

past basin
#

But yeah, Passthrough will basically work like having a splitter attached - there shouldn't be anything to setup.

gray ember
#

this means passthrough is on?

image.png
past basin
#

If you're getting signal to both the capture card and the monitor you plugged into the HDMI out of the capture card to get the passthrough, then yes.

#

If the HDMI out isn't giving you a picture to the monitor you connected to it, then the passthrough wouldn't be working.

gray ember
#

Monitor input needs to be set to HDMI 2 (or whatever the slot is) right?

#

in the actual HW settings

past basin
#

Yes, it would have to be on the HDMI connection you've connected ot the HDMI output of the 4K60

gray ember
#

Apologies in advance I’m way too tired but I wanted to fix this before bed lol so lots of stupid stupid question.

#

oki so looks good but now

past basin
#

All good. Don't forget to turn off the cloninig on the gaming PC to save headaches later though, since you're using that monitor in passthrough now there shouldn't really be anything to be setup for cloning, but just in case

gray ember
#

if I am not doing the duplicate strat. how do I configure these in

image.png
#

o

past basin
#

How many physical monitors do you have hooked up to the source (gaming PC)?

gray ember
#

3 all using DP

past basin
#

Ok, you don't want to be using DP for the one you're using in passthrough anymore. That's going ot be using HDMI that gets passed through the capture card.

#

Once you disconnect that displayport Windows should be back to showing just 3 screens

gray ember
#

So unplug DisplayPort got it

past basin
#

Yep, that should take care of it, I would suspect.

gray ember
#

Testing on a fullscreen game real quick

#

Yep zero issues with windows

#

Nice

past basin
#

Excellent!

gray ember
#

Will there be substantial delay on the game if it’s using pass through

past basin
#

There shoudn't be no, since it doesn't process the HDMI just split it. It'd be the same as using a decent HDMI splitter - it'd be slow low you literally couldn't measure it with the avaliable gear outside a lab to maybe a high of 1-2ms on some.

#

At that point you're pretty much faster than the polling rate of most inputs anyway.

gray ember
#

Thank you, I’ll try it out after I awake 😭

past basin
#

Good luck with it, rest well

gray ember
#

Will keep channel posted

main lotus
#

just joined this and im sure this was probably talked about at some point so i apologize but how do you set up capture card (4k60pro) on single pc set up if its even possible? ive tried most configs and cant get a signal on it.

strong ravine
#

Im having the same issue the USB doesn’t seem to work for me cause I’m not getting any signal even though my laptop is powering up the capture card

strong ravine
#

HP laptop (I don’t know wich kind)

Software version Windows 11

Idk

Console Nintendo switch

Question: my laptop isn’t picking up the Elgato capture even though it’s plugged in and powering up the capture card

In the recording desk it just says insert capture card

I’m not that good with tech so idk what to do

past basin
# main lotus just joined this and im sure this was probably talked about at some point so i a...

Do you mean like for a console or something? There's no real benefit to using a capture card for a single PC alone as you can just window, display or game capture through software. You can do it, by passing the HDMI out from your GPU into the card then the HDMI out from the card into your monitor, but there's no performance benefit since the GPU or CPU still has to do the video encoding, and you'll actually be losing the ability for the PC to display HDCP protected content.

#

If you're trying to use it to capture a console, it would get wired up similarly though. HDMI from console to card, from card to display.

past basin
strong ravine
#

I got it to work

past basin
#

Ah, glad you got it sorted!

strong ravine
#

My goofy ahh used the wrong setup

#

Somehow ended up using steam deck which was the wrong one

past basin
#

Ah, understandable. Reminds me I need to order that label maker I've been eyeing to label my own cables to prevent mixups like that.

strong ravine
#

So it explains why I couldn’t boot up the stuff

#

Now I just need to figure out how to stream switch gameplay on my laptop

strong ravine
#

Without the background of the app

strong ravine
#

Now the footage is laggy as hell so imma have to try and find solutions to the problem

past basin
# strong ravine Without the background of the app

Wait, are you trying to game capture or window capture the 4K Capture App? You can add the card directly into OBS (or SL). Elgato has a video on how to do that here: https://www.youtube.com/watch?v=27fYbUln-Vg

YouTube
Elgato Workshop
How to Set Up HD60 X with OBS Studio

In this video we show you how to set up your Game Capture HD60 X with OBS Studio on Windows and macOS.

▼ Click "Show More" for details and features.
▼ HD60 X Highlights:

► 4K60 HDR10, 1440p120, 1080p120, 1080p240, VRR passthrough.
► High resolution 4K30 or 1080p60 HDR10 capture.
► No watermarks, no time limits, no subscriptions.
► Play in HD...

▶ Play video
#

Adding it as a direct video source you shouldn't have any issues with the background and it should perform better

maiden jay
#

Hi there, I'm really very frustrated with 4K MK2 giving BSOD's since I've installed it. Unfortunately, I tried contacting support through the ticket and applied whatever they suggested but still no luck. I've been up all day finding ways to fix it as BSOD appears whenever I'm streaming and creates a lot of fuss and problems for me. I'm from a country where sourcing such stuff is itself a big pain and when things like such happen, it really breaks me apart. I've been reading a lot of Reddit posts where people are complaining about the same issue with 4K Pro MK2 and still no one has got a proper fix to it. I'd be really thankful if someone can assist me in this as I've spent a lot of time already finding way to fix it.

strong ravine
warped ledge
maiden jay
warped ledge
maiden jay
warped ledge
past basin
#

Another thing that can cause odd issues with the 4K60 Pro Mk2 is if you don't have the correct number of PCIe lanes on the port it's plugged into. I've seen that cause system problems before. The card needs at least x4 lanes in the slot to function correctly - it can sometimes mostly work with less but cause bizarre issues. It may be worth checking your system's config and motherboard manual to see how many lanes are actually on the PCIe slot you're using

gray ember
#

@past basin okay trying it on the other 1440p monitor at 144hz and

#

Crazy screen flickering

#

I use two monitors for gaming lol one 240 1080 and one 165 1440p it’s scuffed ik but

#

Also scaling is off like crazy

past basin
#

Might need to disable VRR (G-Sync, FreeSync) and possibly even HDR for some resolutions and monitor setups, if you haven't already done so. I'm out and about at the moment but will check in again when I've got a bit of time

gray ember
#

FIXED ( I think)

#

Factory reset the display

tardy crypt
#

Anyone know how to fix this?

#

also sorry that the quality is absolute garbage

#

i had to compress it for discord

full trench
#

@past basin dude i found a way better easier work around

#

chiaki is used for remote play as long as you have a solid connection there is 0 input latency

maiden jay
past basin
#

How many PCIe lanes are available on the slot the card is installed in on your motherboard. Because of bifrucation and shared lanes on modern motherboards you can't just assume if it fits it has enough lanes anymore, and if it doesn't have enough lanes it can crash the card and the system sporadically (though usually just results in the card not working correctly)

maiden jay
#

So it's currently running on 2.0 x4

past basin
#

Sounds like you're covered there at least, that's good. Do the blue screens you're getting give you any kind of specific stop code (error message, like IRQL less than or equal) or whatnot? It's not very often I see a 4K60 Pro Mk2 manage to outright crash a PC these days - the drivers are pretty mature at this point.

maiden jay
maiden jay
maiden jay
past basin
# maiden jay It is actually very often, search 4K 60 Pro MK2 on elgato's reddit and you'd see...

True - but the only folks going there are the ones that hit issues, and I've not seen a system crashing 4K60 issue specifically, recently.

It should be fine for bandwidth - the 4K60 pro mk2 is a PCIe 2.0 based card, so you shouldn't need 3.0 - the slot would just step down to 2.0 speeds for the card anyway.

Does the card cause issues just bring installed or only when it's in use? I've also seen the card crash when a HDMI device with poor grounding is connected (usually the display) in which case you could try disconnecting and display that's in the HDMI pass through port to test, or swap the connected device. If the issue still persists and you're still leaning towards feeling it's a bandwidth issue, see if it crashes if you try capturing at 1080p.

#

(and if the card itself crashes at a hardware level it'll take the driver with it)

#

Though IRQL errors do tend to be software more often than hardware. . . Hmm.

daring chasm
#

Once again my PS5 will not come on

#

Will only come on if i do 1080p

daring chasm
#

No matter what I do theres no way i can go higher than 1080p

#

after messing about witht he settings i got it to output 2160 again

#

why does it keep doing this i really dnt want to deal with this everytime i turn on my ps5?

tired linden
#

There’s a way have 3 games consul with one capture cards

#

I have Xbox series x and ps5 nintendo switch

warped ledge
#

switcher, or a streaming pc running 3 capture cards. Thing is switchers have to match the passthrough.

icy pebble
#

hi, i have a Elgato HD60X but im having no audio being played to OBS & 4K Capture utility. Yesterday and before was working fine until now today, no audio is being played or showned but video works fine, i did all the troubleshoots and nothing is working, does anyone know how to fix it?

tired linden
tired linden
icy pebble
tired linden
#

Or you like do a call

warped ledge
icy pebble
warped ledge
icy pebble
#

nothing

warped ledge
smoky mantleBOT
#

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**
Created by calucifer#0 (218276721516871693)
icy pebble
#

imma try to plug in my card again to see if it works, i elft it uplug fullyt after 5 mins bc i went to do something

icy pebble
warped ledge
#

@simple quartz can we get the template updated to add PC/Mac specs please?

simple quartz
warped ledge
tired linden
warped ledge
daring chasm
#

anyone know a good hdmi switcher that will work with ps5 then 5 input slots

warped ledge
daring chasm
#

So once again i left my ps5 off for a while turned it back on and i got no signal again

reef remnant
#

can we connect Elgato 60x with any phone just like the Elgato 60s Plus plz tell me.

past basin
#

The HD60X and HD60S+ are both UVC connecting phones. If you can connect it to a HD60S+ it'll probably connect to a HD60X just the same. It's not a officially supported way to use them though.

past basin
# daring chasm So once again i left my ps5 off for a while turned it back on and i got no signa...

Have you considered that the PS5 might be haunted? But yeah - I've got no idea what's going on there. How long do you have to leave it off? Usually 30 seconds to a minute will clear NVRAM on most devices for a full reset. Removing AC from the PS5, or the USB from the capture card could also trigger a reset - might let you know which of the two is actually powering down to trigger whatever reset lets things reconnect.

warped ledge
void skiff
maiden jay
# past basin True - but the only folks going there are the ones that hit issues, and I've not...

I have nothing in my pass through. It's just the HDMI that's going into 4K Pro on the streaming rig. Regarding PCI-e 3.0, are you sure enough that it's not happening cuz of any bandwith issues? As I streamed today for 4 hours, no BSOD happened, but most of the times, I've seen stuttering or the image splits into two on my OBS, that's not a bandwith problem?
It says "mininum" here so what's optimal or best?

SmartSelect_20231225_044141_Chrome.jpg
warped ledge
warped ledge
maiden jay
warped ledge
maiden jay
maiden jay
warped ledge
#

Or just the Capture Card?

#

Also what PC do you have?

past basin
warped ledge
#

What else is running while streaming?

maiden jay
maiden jay
warped ledge
maiden jay
warped ledge
maiden jay
maiden jay
static bridge
#

Anyone know if the HD60 X works with a Dell curved 32" monitor that's 2560x1440p and 165hz? I set it up am am getting no signal to the monitor. USB ports are 3.2 (both gen 1 and gen 2). Showing a white light on the HD60 X.

warped ledge
warped ledge
warped ledge
maiden jay
# warped ledge stressing it out

stressing? How come? I don't want to waste my resources by having a 1440p canva on a 1080p monitor, thats why its set to 1080, but I surely need to send 1440 to YT.

warped ledge
#

base isn’t using resources.

#

it’s just the format, and then downscaling

maiden jay
#

So you want me to set it the same for base and output? That will lower the stress according to you?

warped ledge
#

if you are making a 1440p video, for Youtube that can be your main, and then downscaled

warped ledge
maiden jay
warped ledge
#

also have you reinstalled the drivers, as this may help the bsod

maiden jay
warped ledge
warped ledge
maiden jay
warped ledge
#

I never suggest upscaling, because it stresses the GPU. This can also be a cause, but we’re gonna try a few things.

maiden jay
warped ledge
#

also are your bios/drivers on your mobo updated?

maiden jay
maiden jay
maiden jay
#

Let me share my output settings so that you can have a better look.

maiden jay
dire grove
#

so i just got an elgato, And my display going to my pc is the proper brightness however my actual monitor is too bright now and the games look weird. Any Help?

maiden jay
#

Here's the driver that's currently installed on my system. As told before, its not the most recent one and that was giving me lot of BSOD's.

image.png
#

A review of the recent BSOD's and the drivers responsible for that.

image.png
dire grove
#

my capture card keeps flickering with ps5

#

the hdcp setting is off too

#

help

past basin
# dire grove my capture card keeps flickering with ps5

What kind of flickering? On and off? Breaking up? Sideways? You might also want to try turning off VRR.
Based on your earlier brightness question odds are you're running into issues with HDR - the current Elgato capture cards support HDR, but not all displays do - if your console is sending a HDR signal to the capture card and it's going to an SDR monitor it'll look very washed out and bright. So I'd try turning that off too.

dire grove
#

i did the vrr thing and it seems cool now

past basin
# maiden jay Mine are 100% software related, as I've installed blue view to check what caused...

Yes, but the thing is if it's pointing to the driver, a driver can crash beacuse of a problem with the hardware it's interfacing with as well.
A good example is when I worked tech for retail there was a specific model of monitor that had bad solder joints on the USB ports - when folks pressed on the touchscreen the cables would wiggle the port would short, and the hardware fault would cause the driver to crash, generating a BSOD that always pointed to the driver every time, even through the trigger was the hardware. Just because it's a driver crashing doesn't mean it's the software itself that's the root cause - it might be just a side effect of the root problem.

past basin
# maiden jay My canva is set to 1920*1080, I output at 2560*1440 to youtube & I've a multi st...

I wasn't talking about the canvas, I was talking about the video capture source. Also if your output is higher than your canvas, you're going to take a performance and quality hit from the upscaling the video back to 1440 for output. Canvas is the resolution size for OBS's working area and doesn't have to match your screen. If you're working with 1080p canvas OBS will set everything back to 1080p - so when you're outputting to 1440p it'll have to run an upscaling filter which will increase system load.

maiden jay
past basin
#

Heh might not be the cables, but hey worth a shot at this point 🙂

#

I'd suspect HDMI grounding issues over that, but that usually only comes up with laptops using USB-C to HDMI adapters (or hubs with them built in) in my experience. Or cheap TVs - but haven't seen one of those with the issue in a while.

#

Sadly I don't have a 4K60 Pro myself so I"m not as familiar with what can go wrong there as I am with some of the others 😦

#

I've got to step out for family stuff there now for the holiday, good luck. I'll check back in when I can to see if there's anything new. Hopefully the card starts to cooperate.

maiden jay
warped ledge
maiden jay
dire grove
#

hey so i just want game audio, do i still need a chat link cable because right now im getting no audio to obs

#

im using a wireless headset is that my issue

nocturne crest
#

I've asked about this the other day and someone suggested I just buy an HDMI splitter, but I just wanted to make sure if that was the only way to get my HD60 S to connect with my PS5 properly and give a signal? Turning off HDCP on the PS5 ended up not being the solution. Or is something like the HD60 S+/HD60 X better compatible with a PS5?

#

I'll still consider the HDMI splitter over buying a new capture card, but I'm just curious.

warped ledge
nocturne crest
#

my hd60 s doesnt give a signal with my PS5

#

Turned off hdcp and connected everything else properly but still doesnt work

warped ledge
nocturne crest
#

it was connected to the hdmi plug that came with the PS5

#

Input connected to the capture card input

#

and output plug connected to ps5 output

#

then usb plug for the capture card connected to my pc

warped ledge
nocturne crest
#

I'm able to use my PS4 through game capture/obs without plugging a different hdmi on the monitor

nocturne crest
nocturne crest
#

what im trying to do is have my card capture the game through game capture/obs without having to switch the monitor output to just showing the PS5 screen

#

the signal doesnt go through game capture app tho which is my problem

warped ledge
#

Calling it a night. Merry Christmas!

daring chasm
#

its just every time i turn my ps5 on i have to mess around with the settings for it to work

#

it just did it again i had to go in to the 4k settings to change stuff round so it would work

#

and its always random too

nocturne crest
warped ledge
warped ledge
nocturne crest
#

ok I finally got it to work

red yarrow
#

Hi guys. I just got the Elgato HD60X, and I'm really struggling. I want to record two audio tracks, one for my microphone and one for the gameplay audio with the video capture device in OBS. However, only the microphone wants to record itself, not the gameplay. Any ideas on how I could fix this?

proper trout
#

I have the Acer - Nitro XF243Y 23.8" IPS LCD 180Hz FreeSync Monitor

Whenever I plug in the output HDMI from the capture card device (HD60 S+) into my monitor, the device goes to "No Signal" in the 4K Capture Utility software. It works with other monitors. Whenever it's plugged into my Acer monitor, it stops working. Is it just not compatible? Or is there something I need to change?

glacial escarp
#

I buyed the Elgato HD60 X and i worked perfectly but now it isnt right anymore i cant put the ratio right anymore and the Gameplay of my Switch/Playstaition 4 isnt there anymore does someone know what to do?

#

here a screenshot

#

pls help me

warped ledge
glacial escarp
#

Wow ok that was ez thank u

#

i need to check if capture now works

#

idk why but i still cant capture things like my switch

#

what can i do?

#

that works now but the Screen of the Switch isnt capturing does someone know what to do? I have an Elagto HD60 x

Screenshot_2023-12-25_205426.png
past basin
#

Double check that you switch is plugged into HDMI IN and not HDMI Out first

#

That no signal screen comes from the card so you've got the card connected right - seems to just be an issue with how you have the Switch connected to it

warped ledge
quasi lava
#

i'm at a loss right now ... I had to re-record 1½ hours of content TWICE now because the 4K Capture Utility just doesn't work... it says it's recording. I double checked if it did. And after finishing the recording, it just simply ... deletes everything as if it never happened. That's messed up

glacial escarp
#

I changed the cables a bit and now this is there

#

There is a change but idk what i need to do know, i use a HD60 x

quasi lava
glacial escarp
#

ofc

#

taked a bit longer i changed the language to englisch for u

quasi lava
#

(hättest nicht wechseln brauchen ^^)
try to change the resolution/fps type to custom

glacial escarp
#

ok id did but know there is nothing

quasi lava
#

click on resolution and check the options there

glacial escarp
#

I did what should i do

quasi lava
#

set to 1280x720 first

glacial escarp
#

now this again

Screenshot_2023-12-25_213311.png
#

at this morning it worked in 3840x2160 but then all just changed

quasi lava
#

Is your console still on?

#

And connected to the device?

glacial escarp
#

ye

#

yes*

quasi lava
#

turn it off and pull the hdmi cable

glacial escarp
#

turn what off?

#

the Switch

quasi lava
#

the console AND the hd60-x

glacial escarp
#

how do i put off the HD60 X

quasi lava
#

pull the cables

glacial escarp
#

ok

#

worked and now all in again?

quasi lava
#

wait for a second

glacial escarp
#

ok

#

in 5 min again or 10 min or?

quasi lava
#

should be enough now already

glacial escarp
#

ok im making it

quasi lava
#

first connect to the computer

#

then plug in the Switch

glacial escarp
#

again here

Screenshot_2023-12-25_213945.png
quasi lava
#

Okay ... do you have any option to view the switch on your tv/monitor?

#

might have something to do with the system options

glacial escarp
#

i can pull off the hdmi of my pc pull in the hdmi of my switch check if its ok there

#

and then i put the hdmi of my pc back in

#

do u mean that?

quasi lava
#

nope ^^

#

can you take your switch out the dock?

glacial escarp
#

yes

quasi lava
#

go into the TV-Wiedergabe settings -> TV-Bildschirmauflösung
can you say what resolution does it say?

glacial escarp
#

1080p

quasi lava
#

okay

glacial escarp
#

i can do it on 720p 480p and automatic

quasi lava
#

leave it at 1080p

glacial escarp
#

ok

quasi lava
#

dumb question now- is your switch correctly connected to the IN-port of the 60-X?

glacial escarp
#

yes i checked this like 5 times+

quasi lava
#

Just making sure 😄

#

When was the last time you restarted your PC?

glacial escarp
#

i restarded my Pc after a few minutes as i saw that the capturing didnt work

quasi lava
#

wait a second - i just double checked something in your pics

#

can you set the fps to 60?

#

it's at 30 currently

glacial escarp
#

ok i do that

#

i cant

Screenshot_2023-12-25_215022.png
#

or can i do Highest FPS?

quasi lava
#

you can try

glacial escarp
#

nothing changed

Screenshot_2023-12-25_215121.png
#

other ideas?

quasi lava
#

I'm checking

glacial escarp
#

ok sorry im waiting

quasi lava
#

do you have any way to change your HDMI cable?

#

a replacement cable I mean

glacial escarp
#

Wait

#

i can pull off the hdmi of my pc pull in the hdmi of my switch check if its ok there
and then i put the hdmi of my pc back in
do u mean that?

#

i writed that earlier

#

i could check if the cable is broken in this way

quasi lava
#

yeah sure

glacial escarp
#

ok im doing that

#

the cable works

quasi lava
#

hmm okay

glacial escarp
#

i dont if this is important but the red light in blinking on the capture card

quasi lava
#

it's a fast blink, right?

glacial escarp
#

idk i would say its a normal speed i make a video

quasi lava
#

hard to tell if its red or rosa

glacial escarp
#

Defintly Red

quasi lava
#

okay.

#

Then it's coming from the Switch.

#

Take the Switch out the deck and make it turn off entirely

#

take off the cables, HDMI, energy etc

#

let it rest for a few minutes

#

and then assemble everything again

glacial escarp
#

I plugged the Switch its Blinking i also plugged in the Playstaition and it was blinking too so i think its the Capture Card Maybe

#

ok i test it

#

Ok i did all of them

#

And i cant be that the Cable is ungültig cause it worked on my Monitor

#

it* not i

quasi lava
#

while you wait, you can try to unplug the 60-X aswell, restart your PC and let the energy reset - just to make sure

that stuff happened to me all the time with my old capture cards aswell, so I know your pain ^^

glacial escarp
#

ok im restarting my Pc see u in a minute

#

ok i restarted it

#

when should i connect everything again

quasi lava
#

You should be able to do it now

#

but do not have OBS or any other capture open while you do it

glacial escarp
#

ok

#

im connecting everything

#

can i connect it with my Pc?

#

The Capture Card

quasi lava
#

sure

glacial escarp
#

ok did it

#

when can i open Obs

quasi lava
#

when you connected everything

glacial escarp
#

I connected everything

#

im opening it know

#

what should i click

quasi lava
#

run in safe mode first

glacial escarp
#

this came as i wanted to open Obs

#

ok

#

again...

quasi lava
#

check the settings again

glacial escarp
quasi lava
#

see if you can set it to 1080p

#

1920x1080

glacial escarp
#

its not in menu but i can type it

Screenshot_2023-12-25_221749.png
quasi lava
#

Hmm

glacial escarp
#

on the screen is again nothing to see

quasi lava
#

Did you turn on your switch yet?

glacial escarp
#

yes

quasi lava
#

Hmm...

#

Can you check the drivers of the device?

#

scrap that

#

Do you have the 4K Utility installed?

#

or the other programm

glacial escarp
#

what do u mean with drivers of the device

quasi lava
#

Treiber

glacial escarp
#

ok how do i get there

#

Windows and Mac

#

sry

#

I use Windows if u mean that

#

im not very smart in Pc stuff

quasi lava
#

don't worry, I will just check if I can find it real quick

glacial escarp
#

ok

quasi lava
#

rightclick on the windows symbol

image.png
#

Geräte-Manager

#

then I don't know exactly where it will show up but check for Audio, Video und Gamecontroller

#

do you see Game Capture HD60-X?

glacial escarp
#

im searching

#

yes i found it

#

its there

#

Elgato HD60 x

quasi lava
#

rightclick and Treiber aktualisieren

glacial escarp
quasi lava
#

yes

glacial escarp
#

ok

#

automatic right?

quasi lava
#

ye

glacial escarp
quasi lava
#

okay, click on that panel

#

and check if there's an Windows update

#

sometimes that fixes it

glacial escarp
#

usb-audiogerät? or aktualisierte Treuber auf Windows update such

quasi lava
#

aktualsierten Treiber auf Windows Update

glacial escarp
#

it says i mon the newest stand but theres an update too

quasi lava
#

you're on Win 10 or 11?

glacial escarp
#

sry where can i check that

#

but i think its 11 but im not 100 % sure

quasi lava
#

what color is your windows start button on the task bar?

glacial escarp
quasi lava
#

then you're on Win 11

glacial escarp
#

ok

#

good so im installing it

quasi lava
#

then grab that update,

glacial escarp
#

this is taking a while im now at 7%

#

nvm now at 56%

quasi lava
#

ye that's normal

glacial escarp
#

ok i got my Pc like for 4 months

#

its hanging on 100%

#

bow its getting installed again

#

25%

quasi lava
#

it might take a while, don't worry, that's normal

glacial escarp
#

ok il just wait

#

pk its done i need to restart now

quasi lava
#

kk

glacial escarp
#

done

#

im checking if it worjs

#

works*

#

again here

quasi lava
#

Damn

#

Put it back to standard resolution

glacial escarp
#

ok

#

now it looks like this

Screenshot_2023-12-25_225545.png
quasi lava
#

can you remove the Quelle in OBS? Take it off there

glacial escarp
#

i removed it

quasi lava
#

Try to add it again

glacial escarp
#

done

quasi lava
#

What appears with Configure Video?

glacial escarp
quasi lava
#

Damn

#

I'm out of ideas now

glacial escarp
#

its still blinking too i saw it just now

quasi lava
#

i dunno man

#

when i'm at this point - I usually give in and let it rest for the day

#

sometimes the tech is just cruel and doesn't want to play

glacial escarp
#

i buyed this like before just 2 months

#

10.20.2023 i buyed this

quasi lava
#

well I do have another last option left

#

it's connected to your PC with USB, right?

#

try another port

glacial escarp
#

now its blue but no screen from the switch

#

now no screen

quasi lava
#

check if the switch is still on - mine just went out

glacial escarp
#

still on

quasi lava
#

Okay - do you have any sound?

glacial escarp
#

no sound )=

quasi lava
#

Okay. Go into the settings of the 60-X in OBS

#

deactivate it

#

and reactivate it

glacial escarp
#

already did

#

nothing happens

daring chasm
glacial escarp
#

Omg

#

its on

quasi lava
#

😄

glacial escarp
#

i deleted it and made a new quelle again

#

over 1h work

quasi lava
#

it was the USB port then

glacial escarp
#

Thank you so much for your help

#

Yes

quasi lava
#

no problem my friend! Have fun 🙂

glacial escarp
#

Thank u i will have it!

#

(===

warped ledge
# daring chasm are you trolling me

why would I do that when I’m suggesting options. Sometimes basic troubleshooting is needed for process of elimination. Take your frustration out on something else. I hope you have a Merry Christmas, GOOD DAY SIR!

quasi lava
glacial escarp
#

sry i have one last question can a Elgato HD60 X capture a Playstaiton 4?

warped ledge
glacial escarp
#

ok ty do i need an extra setting

#

or something else?

warped ledge
warped ledge
glacial escarp
#

ok il take it off

daring chasm
daring chasm
warped ledge
daring chasm
#

well thats not the issue

quasi lava
#

if so what color

daring chasm
#

just no signal

#

black screen

quasi lava
#

okay...

daring chasm
#

i mess arund wth the settings and it comes on eventually

#

only happens with my ps5

quasi lava
#

did you follow this guide?

#

the PS5 is special in settings

warped ledge
glacial escarp
warped ledge
glacial escarp
quasi lava
glacial escarp
#

Ok Thank u both!

warped ledge
#

Since it’s Christmas here in the US, I’m gonna leave this with Y’all as I’m out for the rest of the evening. On any Capture Card, please make sure cables are routed correctly. IN connects to Console/Gaming PC, OUT connects to your TV/Gaming Monitor. External Capture Cards the Elgato provided USB cable connects to a USB 3.0 port to your Streaming PC. Make sure your Consoles have HDCP turned off. Make sure you’re not using adapters, or splitters. Dual PC’s make sure you have the capture card’s audio set to listen in the windows sound settings, and you’re Duplicating the screen in the Nvidia Control Panel. Also make sure cables are secure and meet the required specs. These are the most basic things to check. HAPPY HOLIDAYS! Love

maiden jay
maiden jay
lost basalt
#

i need help setting up my HD60X to obs, it just says "Invalid Output Resolution Selected"

static token
#

Hello everyone, happy holidays. I recently just got a ps5 for Christmas. I’ve had a ps4 with an HD60s with a chat link (non pro) cable to stream on twitch. Will this setup still work with my ps5 ? Or will I have to change the capture card or the chat link cable. If anyone can help with this that would be wonderful thank you so much!

cinder nexus
#

Hello guys. Merry Christmas. Im having an issue with my capture card. am i in the right spot?

static token
#

I could try to help

lost basalt
#

can someone help me with my capture card?

past basin
past basin
# lost basalt i need help setting up my HD60X to obs, it just says "Invalid Output Resolution ...

This is usually one of two things - either you've set the software to capture a resolution higher than the course system is outputting or you're not using a USB 3.0 cable or port for the connection.

In rare occasions we've also seen folks get a card that shipped with v23 of the firmware, that can have issues with this. The latest should be 22.04.26 iirc. If you already checked the cables and port, and resolution, check if your firmware is one of the v23 ones (found in 4K capture utility under "device"). If so, you will likely need to contact official support - details on that in #official-tech-support

past basin
static token
past basin
#

Nice, glad you got it sorted

tidal vine
#

Aloh, this is my first trouble with an elgato product but I can't find a solution to it:
I just bought a HD60 X capture card (I was using a cheap product) that I connect to my series X, the problem is that this message appears on my screen. Can someone help me or point me the direction to go? Thanks for reading :]

20231225_204119.jpg
past basin
#

Try disabling VRR on the Xbox video modes. If that doesn't work then go into 4K capture utility and go to the settings and device tab and set the EDID input mode to display and see if that resolves it.

#

(that refresh timing is rather unusual which is why I assume it came from VRR being on)

tidal vine
#

Let me check it out, thanks uwu

tidal vine
wary skiff
#

@past basin will this work with a
pc setup while using an xlr mic? ( White RØDECaster Duo )

cinder nexus
#

i just completely wiped and reset my PC. If the choppiness still follows for the recordings ill come back and post on here.

silent mural
#

hey all, I wondering if the Elgato 4k60 pro PCI will work in my PC? Im running GeForce RTX 2060
and AMD Ryzen 5 3600 6 Core.

north bobcat
#

<@&581565551495741448> here as well

fickle dragon
silent mural
fickle dragon
#

Your specs otherwise would work just fine

spiral summit
#

hey there, i recently just got an HD60 X capture card and Chat Link Pro for my Nintendo Switch. When I select 'analog audio' in 4K capture utility, no sound is being captured but I can hear it fine in my headphones. Can anyone help me out please? Thanks

fickle dragon
spiral summit
fickle dragon
#

Can you double check the behavior in software like OBS Studio?

spiral summit
#

yeah sure i'll quickly check

#

No it's not outputing any audio in OBS

#

When I swap to HDMI audio and unplug the headphone adapter it works

#

but not with analog :\

fickle dragon
#

Do you see anything show up on the meters? Any activity?

spiral summit
#

No but when i plug in the adapter there's a little spike in audio

#

vice versa with unplugging

fickle dragon
#

Hmm. One last thing to try would be taking the cable out of HD60 X and then connecting it to a Line In or Microphone port on the computer to see if a proper signal comes through on the Windows sound settings.

If not then it's possible there may be a problem with the cable. All I can personally suggest from here is giving our team a call tomorrow or sending in an email and they can go through all the checks.

#

It sounds like you have it all configured right.

spiral summit
#

All good! Thank you so much. I'll see how I go :)

#

Ok it seems like analog audio only works in the microphone port of my PC

#

line in barely outputs any sound

#

but 4k capture cant recognise either of them

lost basalt
past basin
# lost basalt where can i check if i got shipped the correct one?

If you're worried about the firmware issue, you can check it with the 4K Capture Utility in Windows - it'll be in settings under the device tab. On mac you'd need to use the Capture Device Utility instead. It should look like this - you'll note mine is at 22.04.26, which is the latest public release for the HD60X. If you've got one that says Elgato HD60X instead of Game Capture HD60 X, and has a V23.xx.xx or higher firmware I'd contact support (assuming you already checked the resolution and USB cables/ports for USB 3.0 speed) - I suspect they have a way to reinstall the correct version. (details on reaching them are in #official-tech-support )

image.png
lost basalt
#

yup exactly like you said, i have the v23 version

past basin
#

Yeah, we've had a few people pointed to support for that - so far none have come back so I suspect they have a fix for that.

lost basalt
#

damn, so theres no way to fix it? or do i send it back and get a new one?

past basin
#

I think they'll just send you an update file or something to fix it - I've honestly not had to go through the process - and since no one has come back no one's told me what support had them do, sadly.

#

Worst case they might have you do an exchange I'd guess. They're pretty solid with warranty support in my experience so far.

#

If it was a local purchase and you're in a rush you an likely do an exchange at the store too.

lost basalt
#

yea i think ill try and exchange it for a new one then instead of going through all the trouble downloading a new file and all

past basin
lost basalt
#

hopefully not, thank you very much for the help tho!

past basin
# spiral summit line in barely outputs any sound

That kind of makes sense in a way, even though it shouldn't be the case if things are working right - Line in a stereo input and expects line level voltage (Which is what most headphone and speaker lines would be at). Mic is mono and expects a lower mic level voltage so everything sounds louder. Might want to check the audio levels on that line in jack in your Windows sound settings. If you press windows key + R and type mmsys.cpl you can open the sound settings - go to record, find the line in and go to properties. Check the level on it there. Not uncommon this is turned down for some reason or another and may not show on the system volume sliders. Likewise I'd check this on the HD60X as well, as I've seen those rarely get fully muted in there.
Good luck with it!

image.png
past basin
past basin
#

If so I think you should be able to do that with the Rodecaster Duo if the software route is still giving you trouble. You should be able to connect that to the gaming PC, send all the audio to the Rodecaster, listen to it there and send a copy to the streaming PC as well with the other USB port. Sadly while a Rodecaster is on my wishlist for the future, I don't have one on had to verify the correct way to configure it for that. YouTube is turning up some videos on it though so looks doable - maybe watch a couple to make sure it's going to do it the way you want

spiral summit
#

alrighty now I face another problem

#

my windows sound is also coming through the headphone port which the hd60 x is capturing

spiral summit
#

and now my microphone's static...

spiral summit
#

i might downgrade to see if that has a difference

past basin
#

Wait, windows sound is coming from the headphone port on the Switch that the HD60X is capturing?

#

Also if you're doing capture in OBS , don't forget to mute the default Desktop audio source if you're not using it.

frigid yacht
#

can i use a camlink pro for dslr, xbox series x, ps5 and switch capture

#

or is it best to have camlink 4k for the camera

#

and a external elgato capture card for the console capture

rich plover
#

Hello all. I'm trying to get my head around VRR with the 4k60Pro Mk2 fitted in a streaming pc capturing PC gameplay from the gaming pc. I've used obs and the capture utility software but I just cant get the footage to be as smooth as i'd like. Ive done loads of testing and capping my fps to multiples of 60 makes the recorded video smoother. I've googled it and there was a beta firmware update adding vrr to the 4k60pro mk2 but has that now been included into the latest official firmware? I'm not getting dropped frames or anything and my hardware is good in both pc's, its just not the smooth footage i'm looking for. Any help or advice would be appreciated. Ta

gray robin
#

I JUST BOUGHT CHAT LINK PRO and sound dont works someone have an idea?

warped ledge
warped ledge
spiral summit
gray robin
hollow tinsel
#

Hi can someone help me with my elgato

craggy relic
#

hello I have a problem when I launch obs with my HD60 x acquisition card it gives me a black screen

image.png
past basin
# gray robin How can i do this ?

In settings for the 4K Capture Utility, it'll be under device - change the audio input to analog. Setting stays set on the card so you can use it with other apps once it's changed, but it has to be changed in 4K Capture (Or cpture device utility for mac).

past basin
past basin
# spiral summit No, the windows sound was also getting captured as well as the switch audio when...

Oh - wait did you plug the chatlink pro into a headphone/headset port on the PC instead of a single purpose headphone or line in? If you plugged the TRS plug into a TRRS headset jack that could happen as they have a different number of contacts, and you could bridge PC output to other channels audio output. You can use just the mic side of a Headset splitter (TRRS to TS/TRS) to fix the contacts if you're hooking up that way.

past basin
# hollow tinsel Hi can someone help me with my elgato

Most folks are in and out for the holidays, as it's only volunteers doing help here. I'm about to head out again myself - drop the questions you've got and odds are someone will answer when available. It could be a bit of a wait though, since a lot of us are out with family and the like for the holiday. You're in the right place though.

past basin
# rich plover Hello all. I'm trying to get my head around VRR with the 4k60Pro Mk2 fitted in a...

I'm actually not terribly familiar with capturing VRR instead of just passing it through, though I've seen similar issues from some folks depending on the setup. the 4K60 Pro Mk2 supports VRR using AMD Freesync, and the standard HDMI VRR according to: https://help.elgato.com/hc/en-us/articles/10452736818573-Elgato-4K60-Pro-MK-2-Variable-Refresh-Rate-VRR-Passthrough If your source/gaming PC in that setup uses NVidia G-Sync it's possible there would be additional hiccups. With any luck someone else will be by that's more used to VRR capture though. Good luck.

fickle dragon
#

The VRR support is so you can use VRR/Gsync on the passthrough. It doesn't mean the captured video will become smooth since that always has to be a constant framerate instead of variable. But it also doesn't mean it should be stuttery by any means.

Infact if you turn on VRR and the game console begins sending variable refresh rates to the capture card and monitor, the captured video could become less smooth. But still tear-free since the console usually uses V-Sync to lock the fps to 60/120 without VRR most times.

It's like playing in ultra widescreen 21:9 but streaming in 16:9, something has to be converted.

However if you're already capping the fps at 60/120, You'd also want to make sure the refresh rate is 60/120/240

past basin
#

So the 4K60 Pro Mk2 has G-Sync too now? I was able to see that the HD60X does, but the help articles for the 4K60 Pro might need updating, if that has added G-Sync since the last article update in early 2022 as well. That usage description makes sense to me though, and explains the few users I've seen trying to use it with better capture results with it off.

warped ledge
craggy relic
keen elm
#

I just plugged in my ps5 to my HD60 and the imput goes in and out and idk whats going on I can hear sound when it turns on but not image

past basin
keen elm
#

lemme check if its on

past basin
# keen elm I just plugged in my ps5 to my HD60 and the imput goes in and out and idk whats ...

I'd check Windows Privacy settings - might be blocking your Capture Card then thinking it's a camera. https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

The other likely cause is another app is already trying to use the card - only one can at a time. Since it shows up as a camera sometimes even apps like Chrome, Discord or Teams can hook the Camera. You can see what apps are requesting camera access in your privacy settings as well

keen elm
#

it works now thank you

past basin
#

Nice, glad it's sorted out

past basin
# frigid yacht can i use a camlink pro for dslr, xbox series x, ps5 and switch capture

You should be able to use them all with the CamLink - but there's no HDMI Passthrough on it, since it only has a single HDMI in. It's important to know that all captured video has a short latency due to the time it takes to convert HDMI into something your PC can use. So the CamLink 4K can work - but it's not recommended for gameplay due to the slight latency you'll have on the video. It's very short through - like running a TV without having gaming more or low latency on

#

That's why most gaming cards also have a HDMI out - HDMI to HDMI doesn't have the same kind of decoding latency, so keep sht gameplay latency free

warped ledge
craggy relic
hollow tinsel
#

can anyone help me with my hd60x?

candid niche
#

Hi, Can you use a USB-c to USB-C cable (one rated high enough) to connect the elgato to a pc? I only have 3.0 USB-C connections. All USB-A are 2.0

hollow tinsel
#

why does my elgato keep blinking red

warped ledge
warped ledge
smoky mantleBOT
#

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**
Created by calucifer#0 (218276721516871693)
hollow tinsel
#

I Did days ago😥

warped ledge
hollow tinsel
#

How do i repost? Just make another one?

#

i just made another one

warped ledge
hollow tinsel
#

Device*: Elgato HD60X
Software & Version:Xbox One?
Windows/Mac Version:Windows
Console/Dual PC: "this line is only for troubles with capture, camera, and lighting" got it for pc using it to capture xbox gameplay
Question/Issue:the light is flashing red. i unplugged the usb and plugged back up went from blue to flashing red shortly after so it isnt the usb

slate elm
#

Device: Elgato HD60X (Firmware v. 23.04.26
Software & Version: 4k Capture Utility v. 1.7.10
Windows/Mac Version: Windows 11
Console/Dual PC: Console
Question/Issue: I've been noticing that when I'm live, the quality of the stream isn't great, with it dropping frames. It shows up in the 4k Capture Utility as well as OBS. Yesterday, the audio was really bad, with the audio cackling, and this audio was coming directly from the 4k Capture Utility.

warped ledge
warped ledge
warped ledge
past basin
# slate elm **Device**: Elgato HD60X (Firmware v. 23.04.26 **Software & Version**: 4k Captu...

Can you double check that firmware - the latest release should be V22.04.26, as Vic was mentioning. There are a few people who've somehow been shipped cards with a V23 release but that release seems to have a few bugs folks have run into and isn't yet publically available. If you're getting weird issues with that firmware you may wish to contact official support #official-tech-support has the details on opening a ticket, as you might need to get that downgraded.
Beyond that, dropped frames while streaming would be a host PC or network issue, if OBS is actually complaining about dropping frames. Are any of your PC resources capping out?
Also you've mentioned audio crackling while coming from 4K Capture Utlity - was it having the same issue in OBS? (just to be sure I'm assuming you added the card directly to OBS as a Video Capture Device in your sources, not window capturing 4K - capturing 4K Capture Utility with OBS can give you some performance issues). If it's still giving audio issues in OBS try muting the video source, and adding it again as an Audio Input capture. This can resolve some sample rate issues on the audio capture that can cause popping and crackle.

jade bronze
#

is it possible to use a dual pc setup with a capture card for discord screenshare?

past basin
jade bronze
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would it ccapture the audio aswell?

past basin
#

If the audio is passing through the capture app, it should. I can confirm I've done it with OBS projector windows with no real trouble.

past basin
slate elm
hollow tinsel
# warped ledge how are your cables connected?

usb that was given is plugged in the back of desktop, hdmi that was given is plugged into monitor, and for my other hdmi chord i grabbed an old extra one from xfinity box and plugged it into xbox

warped ledge
warped ledge
hollow tinsel
#

In is the xbox out is the monitor

hollow tinsel
#

is it not working because my processor is outdated?

#

intel(R) Core(TM) i3-4150 CPU @ 3.50GHz 3.50 GHz

azure hemlock
#

6th generation Intel Core i5 CPU (i5-6xxx) / AMD Ryzen 7 (or better)
NVIDIA GeForce GTX 10xx (or better)

#

is the requirements

hollow tinsel
warped ledge
spiral summit
#

good news is elgatos sending me another chat link pro because my current one had a defect

golden talon
#

anyone know how to fix this im trying to use the 4K60 Pro Mk2 with a PS5 randomly yesterday it decided to work but today its doing the same thing

image.png
#

also keeps saying update avalible but never actually updates

image.png
warped ledge
warm summit
#

Hey there! Just got an Elgato HD60 X as well as a PS5 for christmas and I've been having some trouble getting it all up and running. I am a streamer/content creator and I've been trying to setup my PS5 as well as my HD60X with my OBS Studio software. Every tutorial I have watched shows to add the OBS source as a video capture device but when I do it doesn't show anything on my OBS. This may have to do with my dropdown not being listed as "Game Capture HD60 X"? Every tutorial I have seen everybodys software shows that under the capture devide dropdown while mine says "Elgato HD60X".

I've also had some trouble with input delay playing through the capture utility software.. This could be because my PS5 isnt reading that I have a HDMI 2.1 cable and its not transmitting past 60 hz to my 240 hz monitor? Unsure if this is something related with capture card or not..

Finally, the capture utility display shows my PS5 screen darker than it is for some reason, and it is even a bit blurry though the PS5 source is set to 2160p59. Any help is greatly appreciated

past basin
# warm summit Hey there! Just got an Elgato HD60 X as well as a PS5 for christmas and I've bee...

It says Elgato HD60X instead of Game Capture HD60 X? If you check in 4K Capture Utility under settings, device tab do you have a v23 firmware? We've seen that popping up for people who were shipped cards with a newer firmware than the current public release. In some cases they've had to contact #official-tech-support to get that adjusted. Some folks with it have been able to get setup without going through support for a fimrware fix though as well - depends on which v23 release they got. (Current public release is v22.04.26, which still shows as Game Capture HD60 X)

That said when adding to OBS make sure you've closed 4K capture first. Only one app can access the card at a time, others will get a black screen instead (this is true of about all capture cards, with the exception of some PCIe ones like the 4K60 Pro Mk2). You'd also want to make sure HDCP is off (You mentioned it was runnin gin 4K Capture so that's probably already taken card of).

Also the capture card is a HDMI 2.0 card, so it'll cap at HDMI 2.0 bandwidth. There will always be some delay on captured video, due to the time it takes HDMI to be decoded into something the PC can use. For the HD60X it's generally quite low, around 30 ms, comparable to not putting your display in gaming or low latency mode. If your HDMI passthrough is affected with latency, try manually putting the display in gaming or low latency mode as the capture card being in between can affect some displays from automatically detecting a console and going into gaming mode on their own. There's no card out there with absolutely zero delay, which is why more gaming capture cards have both HDMI input and output to use HDMI passthrough, as the HDMI to HDMI feed doesn't need to be re-encoded so no delay like the captured feed.

Additionally you've mentioned you're recording in 2160p59 - while the card can do 4K60 HDR in HDMI passthrough, the captured video at 2160p will drop to 30fps, just as a note, in case you can see the difference there.

If PS5 display is darker on the captured video than it is on the actual display, then you're either running afoul HDR settings, or a limited vs full colour range setting. Generally if it were HDR the screen would either be very washed out, or very dark and over contrasted, so first thing to check is limited vs full color options which have a milder effect. These can be set on the console or on the source properties in OBS - the trick is you want them to match. Using limited on a full range display/capture setting will result in washed out blacks, while full on a limited one will result in crushed black data making things darker. Some displays, TVs especially, are fixed to limited, so which options you match to may be determined by the display.

full trench
#

I ordered an hdcp bypasser to HOPEFULLY think that will work since when I turn off hdcp, hdcp is still in effect. I hope this bypasser works when it comes in. For some reason when hdcp is disabled on the ps5 it still pulls no audio or picture hdcp is still in effect which I think is stupid even when it's disabled

warm summit
# past basin It says Elgato HD60X instead of Game Capture HD60 X? If you check in 4K Capture...

Interesting! Shows my firmware version is 23.04.26. I've now got it open in OBS by closing the capture utility app first like you said- I didn't realize it could only be displayed on one app at a time.. Does this effect anything if it isn't labeled as "Game Capture HD60 X"?

Since I have the delay, would you reccomend I play on passthrough in HDMI 2 on main monitor then have obs on second monitor streaming? Just curious if this is the most efficient option or if its better to play through capture utility app/OBS.

Didn't relize the capture card didnt support past 2.0, thats my bad. Is there another way to get past 60hz using it? My monitor can go up to 240hz.

A bit confused what you mean by "the captured video at 2160p will drop to 30fps". I am wanting to stream at least at 1080p60, but I would also like to have the option to play it higher if that makes sense.

Yes, I am having the display problem. It is extremely dark and now desaturated/over contrasted on passthrough. When I had Input EDID mode set to 'merged' the colors on passthrough were fine, but when i set it to 'internal' it messed color up but made PS5 VRR compatible somehow and made it be able to source in 4K.

past basin
# warm summit Interesting! Shows my firmware version is 23.04.26. I've now got it open in OBS ...

We've seen a handful of folks with the 23 firmware get odd errors like stuck on Invalid Output Resolution, and in one case I saw someone with a different 23 release get stuck at 576p. But if you've got one that's working you're likely okay with it - eventually a 23 release will get to public and be avaiable for upgrade for the rest of us.

Passthrough is probably the best option. For games that require twitch reflex response anyway like FPS or rhythm. For things like RPGs you might not even noitce the delay - I played most of Tears of the Kingdom on captured video tbh. But generally I do recommend passthrough, yes.

Depends on the resolution - the HD60x can go up to 240Hz on passthrough at 1080p, but only 60 at 4K. There's a supported modes list here: https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions with pass through options across the top and the related capture ones on the side. The list is not complete, but includes most of the big ones. Looking at it though you may have to disable HDR to get the high refresh rate resolutions - and passthrough supports higher resolutions than capture would (partly due to USB bandwidth).

2160p/4K is capped at 30fps capture, but will go to 60Hz on passthrough, because at 4K resolution you hit limits for the USB 3.0 interface on the card, so the framrate drops. You've still got 1440p/2.5K support in between 1080p and 4K though if you want to capture somewhere in the middle. And you'd still be able to do 4K60 on the passthrough (which is the HDMI 2.0 cap that the card hits), just you'd have to capture for stream/recording at 30fps to capture at 4K (you also have the option of passing through 4K, but capturing in something lower like 1440p or 1080p at 60Hz though since that reduces the amount of data pushed over the USB).

EDID options would explain some of the trouble you're hitting with the colour, yes. EDIDs are a list of supported display modes your display will send to connected devices telling it what modes are available. The capture card also has a list. By default it'll merge both it's modes and the displays and send it to the console, and the console will select as approprite. Sometimes the merge doesn't work as expected which is why we can override it. Display would only send modes supported by the monitor in the passthrough, internal sends the list of modes supported by the capture card (with the option to set it to send only one specific one as well, in the other box). So if you're setting it to internal the console is getting the full list of modes the capture cards supports and ignoring the monitors modes - this allows using features the capture card supports but the monitor doesn't, like VRR, and the same for colour spaces. Using VRR in this case would likely cause display issues for the monitor on passthrough though, so you want to select options you know are available. In this case it's probably also defaulting the output video to full, on a limited display monitor. If the monitor has an option in it's dipslay to switch from Limited to Full, or an A/V vs PC compatibility option you can likely correct that on the display - otherwise change it in the PS5 menus, under RGB range ( https://imgur.com/a/eoFme0h )

Imgur
PS5 RGB Settings
#

You can also try putting EDID input mode to display mode and it'll only list modes from the display to the PS5. Occasioanlly using internal or display results in mode selection that's not compatible with the capture card or the display, and you have to set the console display options manually, which is why it defaults to trying merged mode first.

#

I've got to step out there now and run and errand, but hopefully that points you in the right direction. Good luck!

daring chasm
#

is the 4k capture going to get an update soon to deal with the ps5 no signal?

#

this is what i have to do everytime i out my ps5 on

#

sometimes it doesnt come on first time either

warm summit
#

its running through OBS since I opened it first

#

UPDATE ^: Just found a fix for it.. Changed OBS audio to Monitor only on the elgato audio input and I can now hear it while recording. Is there a more efficient way to do this or is this the only way?

past basin
maiden cobalt
warped ledge
maiden cobalt
warped ledge
#

also try this, reboot, and see if any improvement. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

Stream Deck Labs
Krabs
🧯 How to Disable Windows 10 & 11's 'USB selective suspend' Setting ...

Once you complete these steps, Windows will no longer power off USB devices connected to your computer, which will fix any problem are experiencing as a result of this Windows feature. Windows 10+ includes the USB selective suspend feature that lets you automatically put USB devices in a very low-power state when they’re not actively… Continue r...

shrewd arrow
#

I just got a elgato game capture hd and I’ve plugged it in how it tells me and it’s not showing up on software

maiden cobalt
#

on obs

#

i got it lol

shrewd arrow
#

Anyone

past basin
shrewd arrow
#

I’ve done all that

#

Still doesn’t pick it up

shrewd arrow
#

Like bruh

maiden jay
#

Pcie 3.0×4 vs Pcie 2.0×4, which one is better in performance for Elgato 4K Pro MK2?
does it even make a difference or the performance would be same? I send 1440 144 from my gaming PC to the streaming PC.

warped ledge
# shrewd arrow Like bruh

let’s be nice, and not take frustration out on someone kind enough to help please. Also, please fill this out.

smoky mantleBOT
#

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

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**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

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Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**
Created by calucifer#0 (218276721516871693)
warped ledge
maiden jay
warped ledge
maiden jay
gray ember
#

Basically I gotta go back to cloning my displays but just a quick question.. if I clone my 240hz 1440p to my elgato 4k60 pro mk.2, will it still run at 240hz or will it default it down to the 144hz specified by the capture card? I configured it in Nvidia control panel and it’s set to 240hz but unsure if it’s actually at that refresh rate/need reassuring

warped ledge
warped ledge
gray ember
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but idk if it supports 1440 240 just as capturing as a cloned display

#

Im gonna look around online some more

past basin
# shrewd arrow Like bruh

You didn't mention what you'd done besides plugging it in, so we start from the start and work our way through to see if anything was missed. A lot of people aren't even aware that the Game Capture HD HAD drivers since the newer ones like the HD60S+ and HD60X don't - so that's where we start. It's a common issue. The next common issue, since the Game Capture HD is so old, is that it's often sold used without the original cable. Because it uses a mini-b plug it's not uncommon for sellers of used ones to include a USB 1.1 cable which isn't fast enough for it to operate correctly. Given the age of the card, if used it might also be that the cable has just failed. Did you buy this card new in box, or used? If used, did the seller confirm it was all original cables and working correctly? Does the device show up in Device Manager at all when plugged in (or in USB Tree View if you want to use another app - https://www.uwe-sieber.de/usbtreeview_e.html ). What app are you trying to capture video with - Game Capture HD, or something else like OBS? Did you check the card's settings in the drvier to make sure you've got it set to the right input? Are you capturing Composite, Component, or HDMI? Do you get an actual error when trying to use the card and VIDEO isn't what shows up, or is it the card itself that doesn't show up on the PC at all?

past basin
# gray ember but idk if it supports 1440 240 just as capturing as a cloned display

The GPU should be handling the difference in refresh rate support between the card and the main display you're cloning - eg, you can play at 1440p240 on the main display and still have the card getting a 1440p60 (or whatever the top spec is at that res) feed from the other port. That's basically the point of cloning it in the first place - it allows both ports for the monitor and the card to run at differing refresh rates.

Also PCIe 2.0 x4 minimuim is because that's what the card requires. The card has a fixed number of lanes - but you can plug it into say a x8 slot and it'll still work - it just ignores anything above x4 (it has an x4 connector so won't even connect to lanes above x4). So there's no max (beyond the fact most PCIe slots cap at x16), but there's no point in going beyond x4 either. Under x4 you'll start having issues if it works at all. So PCIe 2.0 (or higher) at x4 lanes is the optimum.

brave bluff
past basin
#

What card are you trying to use with it?

brave bluff
#

hd60 x

past basin
#

What's the light colour on the card when it's plugged in?