civic minnow
This has been happening on all servers that I use, France, SG & HK. It's happening to other players too, no issue from either of my ISP's over an ethernet connection, I have ran a ping test while playing and not a single disconnect.
It's very rare to actually finish a game now, the freezing in game and also the feeling that I'm being pulled back is extremely frustrating.
tiny hinge
Can you please share your callsign, as well as times that you have been disconnected from the match. Additionally if you can provide replays and/or videos that would be helpful
civic minnow
Playing now, call sign Elixier, was playing yesterday at around 7 PM Korean time.
Can't do replays as they don't exist.
They do exist, let me try
tiny hinge
Sorry I meant what time you were disconnected, or are you disconnected every match?
civic minnow
Not every, but the glitch where my character freezes is in almost all
tiny hinge
Looking at your ping logs, it seems that you are often spiking over 1000 ping which could explain the disconnects. If you could let me know the precise time you disconnect when it happens next our team can look into the connection logs to see if there is anything causing the issue.
civic minnow
Just disconnected around a minute ago, ping was displayed at 78ms SG server.
tiny hinge
Did the game generate a replay for that match?
civic minnow
Yes, I'll extract after I finish my work
tiny hinge
The team has looked into the logs and can confirm that the ping is high and there is a significant amount of packet loss, but cannot see any reasons or causes for it. Would you be able to check your windows updates to ensure that everything is completely up to date? Additionally, do you have any anti-virus/protection programs that you have running in the background?
civic minnow
Windows defender and Malwarebytes
I'll check in case my daughter had installed anything without my approval too.
cursive nexus
I confirm there're freeze on France&German servers but didn't have disconnections
tiny hinge
I confirm there're freeze on France&German servers but didn't have disconnection...
Is it possible to record a video of the freezes and send it to me along with the replay from the same match
cursive nexus
Is it possible to record a video of the freezes and send it to me along with the...
As they are pretty much random and are server-side (my friends got it too), it's going to be complicated to record but I'll try my best 😉
Maybe server load can be the source of those freezes
civic minnow
It's still happening, 50℅+ disconnect rate, have had both ISP's reset my account, problem exists on both.
civic minnow
3 games, 3 disconnects
tiny hinge
3 games, 3 disconnects
Unfortunately it looks like your ping in those 3 games spiked to maxes of 1234, 1546, and 1734. Do you play any other online video games?
civic minnow
I just played two without issue, malwarebytes disabled for now. Please check the ping.
tiny hinge
Max ping was 172 and 203