Purchase error

[tiny lichen]

Sorry to know you had issues with the purchase. #1206757007932133397 message check out this message, it will be helpful. You can send message to the email mentioned in the linked message or xsolla itself for further assistance.

[raw galleon]

thanks so much for the help! I thought something was wrong with the email.

[tiny lichen]

You’re welcome Hope it will get sorted out asap

[raw galleon]

Just to clarify, I just have to wait a little bit right?

[valid dirge]

Yes. Xsolla will reach out to you when they have someone available. Though they should have a live support bot if I remember correctly, you can go through there to possibly get assistance faster.

[raw galleon]

Xsolla? In the website I can't message anyone.

[valid dirge]

If you go onto our website to buy something you should get a pop-up like this before actually making a purchase. You can use this to choose your method of communication with them to get support.

[raw galleon]

Ohh I see, so do I have to contact them or will I get a message from them?

[tiny lichen]

You can contact them with your question via live chat as its shown on the screenshot

[raw galleon]

I got the code! Thanks so much for your help guys!

[raw galleon]

when the blitz comes out I'll be able to use it right?

[valid dirge]

Yep! If you got it activated on steam you’ll be able to spawn it! Glad it got sorted!

[raw galleon]

is it suppost to show up in my DLCs right now or after it comes out

[valid dirge]

Seems not, had to double check with my own DLC.
If you're unsure if it went through, you can enter the key again and Steam should say something along the lines of "this account owns the product"

[raw galleon]

all good it said i own it