Swarm Sync issues

[exotic viper]

What I found intriguing is the device does NOT have a 5GHz chip, so it should not interfere

atleast according to the datasheet I found online

[brave forge]

In the tuya app it detects the lamp but wont connect on the 2ghz network I just get a failed to connect error, in the app it just constantly says searching and then just asks me to retry

[mild herald]

oh there is something new for me

first time see this

[exotic viper]

how

[mild herald]

no clue

[brave forge]

Yeah I dont get any error at all in the swarm sync app

Just forever searching and then it stops searching

[mild herald]

just keep try to get in the sync mode over and over again

yeah same before this time

wait what

i connected

no clue how

[brave forge]

It's 5pm and I have been trying to connect since it came in at like 2

[mild herald]

some how i got it

[mild herald]

yeah same here, unplug & plug in for like a few hour

what i tried: 1.try to connect with my google pixel 7, failed. 2. use pixel 7 open a hot spot and let my iphone SE2 used and then try to connect, failed. 3. Switch back to my pixel 7, paste my wifi password in the app then connect (paste was the only thing different than before), tried few times then pop up the error msg, tried again then work

hope can somehow help if possible

💀

damn vedal's app is wild

[near lily]

Nah it's the chip inside the lamp that's wild

[brave forge]

Gonna try restarting my phone

[topaz willow]

you probably tried to pair twice in a row and the second time the ssid was unfilled, it's mentioned in the pin for that error and something I'll fix later (the ssid not persisting between pairs)

not a problem if you notice it and type it back in, but its easy to miss

[brave forge]

finally got something other than continous searching until it stops and then it just went right back to doing that again lol

[topaz willow]

how long is forever, it can take 5min for the timeouts to happen if something extra strange is wrong, normally 1-3min though

i saw you said the lamp can't pair in the tuya app either

if the tuya app does not work then swarmsync will not work either (similarly, it's not swarmsync'd fault either at that point), it's built on top of what the tuya app uses

[topaz willow]

if you havent done anything since, can you try to resync from settings too? error 8 is a weird error about being bound already so im curious if it paired but due to canceling the pairing in the UI if it never updated your list

[brave forge]

I have tried that and it doesnt do anything for me

[brave forge]

Oh it just randomly worked after being at it for four hours

[nocturne nymph]

So I got my lavalamp today, plugged it in and it flashed red when I wasn't ready for it, and now I can't get it to flash red at all while I have the app open, and I'm using a 2.4 hotspot on my phone which should work, my phone is right next to the lamp

[brave forge]

Oh well now it's saying this when I go into the controls

[topaz willow]

can you copy the logs if you havent closed the app

since it started working

[topaz willow]

check the video in the first pin and otherwise if you cant get it to blink red visit #1432287162753351802

[brave forge]

I do indeed have the logs

[nocturne nymph]

Thanks, that helped

[glacial slate]

what does this mean my Bluetooth is on

[brave forge]

I unsynced then spent some time to resync it again and now it's finally working fine!

[glacial slate]

I did turn it off to check something real quick and suddnely got this error

[topaz willow]

its a bad UI that is planned to get replaced, I assume this happened when you tried to use the device config UI that tries to repair wifi to an existing device

that UI appears when the lamp's wifi stuff fails, often when the network it connected with no logner exists or changed in some way

[glacial slate]

nvm unpairing and repairing made it work after I renabled bluetooth'

I guess I shouldn't turn my bluetooth off again though?

[topaz willow]

yeah repairing is usually the recommended action and what itll get changed to say once updated

turning off bluetooth should be fine since it's paired with wifi

[glacial slate]

also I can go back to my 5g network right? this 2.4g one sucks

[topaz willow]

yes, you usually dont even need to be on the 2g network to pair just make sure what you type in is the 2g network's creds

[glacial slate]

oh I see I thought I had to be connected on my phone as well

I used the 2.4g credentials

also side note does the power slider actually turn it off even if it's plugged in or is that just the light?

[topaz willow]

it turns off the light and heating element

[glacial slate]

ok cool

I'll just leave stream sync on for tomorrrow, it's automatically turned on as it says correct?

[topaz willow]

it should yeah

[glacial slate]

ok good, I turned it off since I don't wanna keep it running for too long as the wax has already melted and it's goopy, hope it still works tomorrow

[rustic zealot]

I was able to connect! These are the steps that I took.
Download the Tuya app, make sure Bluetooth and location services are on.

1. Add a new device by clicking on the plus.
2. Make sure lamp is in pairing mode then click on the device
3. Skip wi-fi and connect to the lamp with Bluetooth
4. When device is added, back at home click on the device's square
5. Click on the three circles for its settings
6. Find Cloud Connection and add network
   After, open Swarm Sync and follow the instruction in the pins.
   Thank you all for your hard work

[glacial slate]

I downloaded the tuya app but never had to use it

[boreal jetty]

Anyone have the issue where the lamp wont flash red even after unplugging and replugging it multiple times?

[glacial slate]

it took me like 7 tries

[boreal jetty]

Its only staying green for me

[topaz willow]

check out the first pin in this channel and if still no dice, see #1432287162753351802

[stable flame]

I'm going mildly insane trying to connect the lamp

[balmy nebula]

That worked perfectly, thank you so much for putting this here

[stray rune]

I had endless trouble trying to get it to sync, got it working on the tuya app but it still wouldn't sync on the SwarmSync forever, and then out of nowhere it just worked. So for anyone struggling, the "try pairing your device several times over the course of 30-60 minutes, as the issue may resolve itself on its own" instruction may actually work, believe it or not

[stable flame]

Can any help me I tried connected it on my phone but it gave me this code 207009

[silver moth]

Have you tried everything in the 2nd pinned message? 📌

[stable flame]

Um I'm not the best at navigating discord, but I'll find and try tuya too

[bold wagon]

So I got it to connect the Tuya app, but not Swarmsync app, what next?

[silver moth]

if you can pair successfully to the tuya smart life app, turn off Bluetooth and try to control your device (this confirms the device is paired via wifi not Bluetooth)

[bold wagon]

I turned off bluetooth, and and did the same with wifi, still not working

[stable flame]

Update: it randomly connected now I'm happy

[bold wagon]

Did you reset the lamp each time you try?

[stable flame]

I literally just spam the plug off and on, pressing the button as It turned red

[bold wagon]

Well it is working with the Tuya app above, just not Swarmsync app, Will try on difference device with the app

[frozen kettle]

welp i at least got it on the tuya app with wifi

[bold wagon]

To iOS users, if you have issue with the sync app, try removed the app and reinstall. This is the one option that worked.

Honestly, where is the turning it off and on again option 😄

[frozen kettle]

oh it worked! thank you!

[languid lotus]

Well this is the closest I’ve gotten so far

[frozen kettle]

it should be paired then. thats what i just got but it works fine

i have the lamp on my home page

[languid lotus]

Reinstalling the app multiple times made it work

[bold wagon]

Someone let Vedal know so we don't have to reinstall the app...

[topaz willow]

the reinstall probably wasn't actually the reason for the fix, it's just inconsistent with pairing

[languid lotus]

App or the device

[topaz willow]

device, but for ios users it might be both

[languid lotus]

Cuz Tuya worked first try, Twice

Probably an IOS problem too then

[topaz willow]

the app does something extra that tuya doesn't because its bundle id matches a flow that causes it to add the device to a cloud group that vedal uses

its been hard to debug if that is causing some of the inconsistencies, ios definitely has an additional layer of inconsistency though

[tranquil torrent]

I just have a question that is probably pretty obvious I’m just kinda confused, Does the power button on the app just control the light or does it determine wether the lamp is on?

[glacial slate]

it controls both the light and heating element

turing the slider off is effectively the same as unplugging it

[tranquil torrent]

Ok so if I keep the power off but keep the lamp plugged in would that cause problems or not?

[topaz willow]

nope

[glacial slate]

nah it doesn't matter

[topaz willow]

if you do that and put stream sync on as well neuro will be able to turn it on in advance for streams

[tranquil torrent]

Okay thank you so much!

[edgy loom]

https://tenor.com/view/anime-sip-drink-gif-23095189

[grand finch]

So I have been reading through the threads here and I believe my problem is that I am using a mesh system. Unfortunatly thats all I have in my house. Am I just bound to never connect or will there be a bypass to the hardware restriction?

[edgy loom]

Try a hotspot

[grand finch]

Still does not work unfortunatly.

[topaz willow]

does it the official tuya app also not work with a phone hotspot?

if not maybe the more hardware savvy folks in #1432287162753351802 might know better about how you can work around it? I don't recall someone bringing up a solution to mesh networks in this channel though AFAIK

[grand finch]

Ya i tried to do the hotspot with the tuya app as well and still nothing so I will head over to the hardware folks hopefully they can help!

[near lily]

-# Note to self to try that in case it magically fizes it

[white crag]

Yo, I have my lamp connected and it works, the only issue is that the power on/off switch at the homepage doesn't work after I close the app (I get the "unknown error reaching device" pop up). I have to first click on the lamp, to go into that more advanced menu, change any setting there and only then it starts to work. And it breaks again anytime I close it, of course.

Is this bug known already? Didn't keep up with this whole thread and I can't find anything in search.

[topaz willow]

interesting

out of curiosity, if you turn on check device status in the settings (assuming it's off), does it work when you close and reopen?

[white crag]

Oh ok, I had it turned off since I assumed that I would only use it for the streams and it wouldn't need to check for the status constantly. It works with that setting turned on.

[topaz willow]

i think i might know why but its strange it works like that

[white crag]

If you need some more info from me hit me up

[topaz willow]

sure, thanks for the report. ive added it to my list of things to check before the next build

are you ios or android

though i dont think it matters

[white crag]

android

[topaz willow]

but in case

[elder oyster]

I really didnt want to have to ask for help but I've been trying to connect for well over an hour. I tried the Tuya app and it works perfectly fine, even in wifi only mode, but I cannot for the life of me connect through the app, even with a hotspot

[topaz willow]

can you link logs in a session where you tried to pair a few times?

logs are under settings > troubleshhoting mode > copy debug logs, can put in a txt file or pasteibn

[elder oyster]

my only guess is that its a wifi thing but the tuya app was fine so I dont know

[topaz willow]

error 101 is a strange one, are you using a VPN or something like a proxy/custom DNS setup on your phone?

[elder oyster]

nope

[topaz willow]

normally reinstalling is just a turn it off and on again sort of thing, but could you try reinstalling, that error has some causes which could imply the app didnt install correctly when it got downloaded so wanted to rule it out

and when you try to pair after reinstalling let the request fully time out if it hangs, can take up to 5mins in some cases, normally a bit shorter than that

[elder oyster]

Here’s after a reinstall

[topaz willow]

does the hotspot work now by chance?

[elder oyster]

I'll give it a shot

kinda?

[topaz willow]

🤔

[topaz willow]

that can happen with unstable connections so makes sense

it should add the device ot your list, can you see it? and does it have an error text on the bottom

[elder oyster]

Ah okay, awesome thank you so much for the help

[elder oyster]

Yeah it’s in there :)

[topaz willow]

i would still try to get it working with your main wifi if you can, the hotspot is workaround but its not optimal since you'd have to turn on the hotspot to control it for stream sync to work

the 148 error looks a bit more normal for the inconsistency issues in ios, you may find your main wifi just randomly works one time if you try it a few times over an hour or so

[elder oyster]

Okay :)

Well hey at least it’s technically working

[topaz willow]

if it works in the tuya app it should work in the swarmsync app when the cloud decide to cooperate

[elder oyster]

To change it to the wifi do I just unpair it and redo it?

[topaz willow]

yeah

[wise fossil]

I keep getting this "Error 207019 Connect router error" or this "Error 207009: unknown error"

won't even pair or find the lamp. It is in pairing mode blinking red. Password and name is correct. Network is 2,4 GHz. Both my phone and the lamp is within wifi range.

and bluetooth is on aswell

[edgy loom]

Create a hotspot and try connecting with that

[wise fossil]

god send

Owe you a bj

Still. Can't sync to stream this way :( Cant always have a hotspot on.

[unborn jacinth]

try the tuya app

https://cdn.discordapp.com/emojis/802105717414821888.webp?animated=true

[wise fossil]

tried alot of the stuff there. Didn't see anything about hotspot

maybe I missed it

thanks alot though

I'll wait and see if it gets fixed for me at some point. I'd prefer the swarmsync app.

[exotic viper]

The Tuya app is for debugging

[unborn jacinth]

👆

[edgy loom]

[near lily]

Unfortunately that did not work for me

Day 2, lava lamp still not connecting

I would like basically any ideas
Be it some random network config to try changing, some new magical pairing sequence, anything of that sort
I'm out of ideas

[exotic viper]

I find it really strange, I tried my ISP router, worked

[near lily]

I don't have any other router except this Inteno EG400 or whatever it was called

So confusing and annoying
And obviously I can't afford to get a separate access point device just for the lava lamp

[exotic viper]

OH I HAVE AN IDEA

Can you turn off the access point temporarily

[near lily]

?

Which?

[exotic viper]

and then create a hotspot with the same SSID, Password and encryption

and then pair, then turn off hotspot and enable router access point

[near lily]

I don't know if I can do that

Others probably need that thing too

[exotic viper]

It also works if you can isolate from the router

[near lily]

My phone also uses much newer standards than anything the router supports

[exotic viper]

unironically wrap the phone and lava lamp in metal foil

[exotic viper]

They still support backwards compat

if it has 5GHz, it is modern enough tbh

[near lily]

The router is a 5GHz capable router with the 5GHz and 2.4GHz having their own SSIDs

[burnt lark]

if it's possible to temporarily turn off the 5GHz band i'd recommend that

[near lily]

I doubt that's an issue when it's on a different SSID

If that was an issue that would mean if literally anyone having 5GHz WiFi nearby would cause issues

[brittle saffron]

any other wifi options in the router? not sure what options your router has but mine has like options for wifi standards, PMF and stuff like that. most of these should remain backwards compatible but might be worth a shot trying them (e.g. I found someone who had to disable QoS/WMM for their tuya lamps to pair)

[near lily]

What's a WMM? There's something called WMM Multimedia Extensions that's enabled on the router

[burnt lark]

So, i had some trouble connecting mine initially. Not sure what made it work tbh. I just kept trying, kept getting the same "no connection" (or something), message. Eventually it just worked

[formal egret]

I don't know if somebody mentioned it but if you have trouble with connecting make sure your location setting is on. I only realized because I downloaded the Tuya app and it asked for it.

[near lily]

All of those simple things were tested on this ages ago

This is something deeper

[brittle saffron]

it's a WiFi feature intended to prioritize voice and video data (to reduce latency when doing calls or watch videos streams)

[near lily]

Well guess I'll try what happens if I poke at it

Turning off WMM did not change anything

[exotic viper]

Most of the wifi settings are post connect settings

[near lily]

Well, not much progress happened
All I know is that this router is a bit weird
Which I knew before as well, I've just been told the same thing again

[unborn jacinth]

well, your router seems kinda exotic
cant even find manual for it, just installation guide

perhaps try to find firmware upgrade for it

[red viper]

just got my lamp today, and have been trying to set it up for 3 hours and no luck...

[near lily]

These lamps are hard

[exotic viper]

I need to buy a router that has connection issues

For me I tried 5 different wifi type and all worked fine

I even went through all the wifi connection types

[near lily]

So weird

[exotic viper]

I find it very weird as well

[near lily]

It's truly weird how the lamp can work on any configuration on one router and then no configuration on another

[exotic viper]

Actually, did you use mobile internet or were you connected to the wifi while you used the hotspot?

[near lily]

Well I can't connect to WiFi while using hotspot so it's kinda obvious I was on mobile

[exotic viper]

what

[near lily]

what what?

[exotic viper]

I can connect to wifi and create hotspot

[near lily]

Well my phone disables WiFi when using hotspot

All phones I've ever had do

[exotic viper]

Hmm

I have a crazy idea, can you create a hotspot on your laptop

you use cable right?

[near lily]

No the laptop is wireless

[exotic viper]

Can you create a hotspot and connect wireless on the laptop

[near lily]

As I said I don't have two cables

Or did I say that

I don't knoww

Oh I said it elsewhere

[exotic viper]

I just ask so I have the right mindset and debug approach

[near lily]

Anyway I only have one cable so no the laptop is wireless

[exotic viper]

Okay, we can work with that

we can make a very cursed setup

LavaLamp -> Laptop (Wifi hotspot) -> Phone (USB Tethering) -> Router Wifi

[near lily]

Apparently I can

[exotic viper]

Oh that leaves phone out of the picture perfect.

Can you try to pair the lava lamp this way

Since the Hotspot used Mobile Internet, it did not verify that it is a WAN or a Router hardware issue

I find these stuff so intriguing and I have the urge to solve these

idk why hardware issues fascinate me

[near lily]

It paired fine

[exotic viper]

so it is not WAN, but router

and wifi hardware level

great

the worst outcome

[near lily]

The hotspot feature on the laptop is silly, unlike the one on my phone it tells what devices are connected and their MAC and IP addresses

Well what now?

I don't think I can keep the laptop around all day either

[exotic viper]

I would still try the bait and switch solution

Where you create a hotspot with the same name as the router, link that

and then remove the hotspot

[near lily]

I guess now would be a kinda ideal moment to try that since barely anyone is using the WiFi

I need to get the password from somewhere but I can probably find that easily enough

[exotic viper]

Does your phone have the option to show the WIFI in a QR?

usually you can check in that page

[near lily]

Yeah I can get it that way but I do need to manually type it into the PC

Alright let's see now

[exotic viper]

[rustic zealot]

Other things I did

On my ISP app I turned off the 5Ghz
On my app there is also a button to help you connect to smart devices but it basically also turns off the 5Ghz
On my app there is a setting called UPnP. I turned that on.

Things I Was going to do

call my ISP. the lamp is a smart device so maybe they'll know something.
Buy a new a new router, this was going to be a last last resort.

lets hope it's not a hardware issue. Goodluck

[near lily]

UPnP is an interesting mention
That one was mentioned elsewhere too

[exotic viper]

If you have 5GHz separate, it should be no problem

I have a slight doubt about UPnP as that is for bi-directional communication on dedicated ports, like games

Worth a try

though I would find it VERY weird, considering the Lamp initializes HTTP connection

instead of a TCP or UDP

[near lily]

Eh I'll just do the scuffed thing first with the 2.4GHz disabled, the laptop connected via 5GHz, then connect the lamp to the laptop which is named the same as the 2.4GHz and then disable the laptop shared network and enable the 2.4GHz again

Uh huh
Problem, I can't specify the band so it just copies whatever band the laptop is getting its network from

Time to phone hotspot then

[exotic viper]

band is fine

[near lily]

No it's not fine it's 5GHz

[exotic viper]

OH

[near lily]

If I get network from the router's 5GHz, the laptop hotspot is 5GHz

Well it did not work
The lamp did not connect to the WiFi

[exotic viper]

even with that?!

wtf

so it is a handshake error

what the fuck

[delicate osprey]

hm i cant seem to pair my lava lamp. when i first plugged it in it started flashing red, then turned green. it says "unable to find your lamp". my router is 5ghz and 2.4 but i switched to 2.4 only and still didnt find it. i tried another router and it gives the same error.

i see the pins, ill try those

[exotic viper]

Can you try the 5th point in the troubleshooting steps at the top post?

The chip has debugging mode, but that requires UART connection

[near lily]

I don't know how that's supposed to help

[exotic viper]

oh wrong reply sorry

[exotic viper]

Can you try the 5th point in the troubleshooting steps at the top post?

[near lily]

This lamp is cursed

[brittle saffron]

wait so your lamp connected via phone hotspot but not the laptop hotspot? (you switched the laptop hotspot to 2.4GHz right?)

[exotic viper]

My best guess is the CBU-IPEX does not have all the proper WIFI capabilities covered and that causes issues with certain routers

which is cursed

[near lily]

The laptop hotspot worked, it was called the same and had the same password as the at that time disabled hotspot on the router
As soon as I switched it though, it no longer wanted to connect

[exotic viper]

If I had a second one I would flash an open firmware to debug the capabilities

[near lily]

It even works with the laptop hotspot working as a relay for the main WiFi

Just never directly connected to the main WiFi itself

[brittle saffron]

[near lily]

Something here is cursed and I don't know if it's the lamp or router

[delicate osprey]

A: Rapidly plug and unplug the lamp 3 times.```
i did this to force it into pairing mode (red flashing light). it is paired now. "rapidly" was just 1-2 seconds between for me
thank you.

the packaging is beautiful btw, ill keep this box for sure

[exotic viper]

ah perfect

[near lily]

I'm glad I used an extension cord with a power switch for the lamp so I can easily flip it on and off

[edgy loom]

Thank you! You are probably the first one to read FAQ

[near lily]

Well
Progress on pairing the lamp: 0
What we've found out: something is very cursed

Well at least the lamp should now have the network credentials for the right network, assuming it comes with persistent storage of some sort
So at least if it some day works, we'll know by it connecting to the network

[topaz willow]

you know something is extremely cursed when even the chip hardware wizard sqbika is in despair

[near lily]

Pure silliness

I can't even tell if the cursed part is the lamp or the WiFi here

[topaz willow]

True, in a real dark reality the 1 in a million situation where the chip has a defect could occur

My guess is that’s not likely though due to how much theyve manufacturered that chip though, it’s likely pretty rigid

[near lily]

And it also connects fine to hotspots so it doesn't seem defective

Welp guess I won't have stream sync for this stream unfortunately

[topaz willow]

could always hook it up to a hotspot for the couple hours

[graceful heron]

Do I need to use the adapter that came with it? I have American plugs but I don’t want it to overheat and burn if I don’t use it

[topaz willow]

check out #1432287162753351802

[edgy loom]

#1432287162753351802

[red viper]

yeah same here :(

i might try configuring my router to be only 2.4 ghz, that could be why it's not working for me

[edgy loom]

[red viper]

i would do it like rn, but i don't wanna do that in front of my family

[topaz willow]

phone hotspots usually pretty good at pairing regardless of wifi issues if you want to try that for a stream, not able to tell how much data it consumes though (but would assume it's not much as it's usually just text payloads traveling back and forth)

[snow schooner]

This helped me connect to mine! Thank you!

[topaz willow]

normal wifi is always preferred if you can get it to work since hotspots have to be active for the lamp to work if you use a hotspot, but it's good as a temporary measure or if your wifi is super cursed

[near lily]

If I somehow can't get the WiFi to work I'll have to figure out if I can somehow rig up a small Linux machine purely to forward WiFi to the lamp

[red viper]

cant get it to work even on hotspot

[near lily]

Sounds annoyingly like an expensive option though

[spiral bloom]

hmm, i do think that the colors in the stream and my lavalamp dont really match. red, green and blue are fine but everything between them are off a bit.

[raven ice]

For me at first, it also would not work but I changed my hotspot to 2,4 GHz and also had to activate an option that it works as Wi-fi

For my phone it was in:
settings -> connection -> hotspot -> more options -> "Wi-Fi sharing
Allow your phone's Wi-Fi connection to be used in addition to mobile data."

[red viper]

is that on android?

[real elk]

Sync with Neuro now

[raven ice]

yes

[red viper]

yeah no luck with that aswell, just like i expected

[glacial slate]

so does this thing turn off by itself after the stream ends or...

[spiral bloom]

yes

if you have sync on

[glacial slate]

I do and the power is also off just wondering if I had to do anything else

[rose oar]

nope! it has turned the power off

[knotty plume]

oh hey a tuttle

so im having trouble finding/connecting my lamp

pls hold for logs while I try to find the server in my unorganized mess of a sidebar

[red viper]

yeah same here

i've been trying to get this thing to work all day literally :(

[knotty plume]

[log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: granted
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":268655298,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":268655298,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 268655298
[log] fetching swarmlink home details for 268655298 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] [tuya] Unable to find device list for swarmlink_home
[log] checking for swarmlinkHomeId: 268655298
[log] fetching swarmlink home details for 268655298 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] [tuya] Unable to find device list for swarmlink_home
[log] checking for swarmlinkHomeId: 268655298
[log] fetching swarmlink home details for 268655298 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] [tuya] Unable to find device list for swarmlink_home

so from what I understand, its having trouble finding my 2.4G network?

[spiral bloom]

have you tried having the broadcast SSID on?

[knotty plume]

hve not, didnt think it would make a difference

[spiral bloom]

not sure if it does..? but you could try

[knotty plume]

pls hold

[spiral bloom]

mine has been always on so..

[knotty plume]

i live in an apartment

So id rather just have my 5G network brodadcasted

ok so it paired

on the bottom it said pairing complete, but might not have connected to network

[spiral bloom]

after you connected it you should be able turn the broadcast off

[knotty plume]

bettington, just did

wil llet you know if the lamp explodes o7

if you enable the stream sync setting does it not let you set your own color?

[spiral bloom]

no

[knotty plume]

as far as I can tell neuro aint streaming, unless she just mad rn

[marsh hemlock]

no because you can only run it for 10 hours max at a time although personally I'd aim for less than that

[spiral bloom]

if you have the lamp on off stream with sync on its always red

and during evil streams

[glacial slate]

red seems to be the default color

[knotty plume]

gotcha

damn so neuro IS evil

if her default color be red

and I turn it off via app im assuming, and neuro will hijack it herself before she streams?

[spiral bloom]

yes if you have sync on it should turn on 2 hours before stream

[knotty plume]

o7 danke

sadly missed todays stream after lookin at the schedule

will test it on thursday, and if it dont work @spiral bloom im comin for you

https://tenor.com/view/family-guy-peter-griffin-lois-griffin-stewie-griffin-i-have-spoken-gif-4422947

[spiral bloom]

also if encounter difficulties connecting to the lamp sometimes, you could turn back on the SSID broadcast from your router, some devices apparently can have problems if the SSID is not broadcasted

[knotty plume]

wait you cant gvive tech supprot advice aftrer i vagule threatened (not legally binding) you

das cheating

[spiral bloom]

[neat swallow]

@void orchid sorry you got stopped by the bot asking your question
you should be able to ask about it here (without an image though)

he tried asking a question about his app not working but his accounts too new here to post things without the bot removing them

[spiral bloom]

havent chatted enough to have perms

[earnest breach]

so uh after attempting to pair this thing over the course of like an hour and reading every work around here, the best I've gotten is a bluetooth connection through tuya and a failed connection over phone hotspot (device shows up over hotspot but can't control it lol)
through actually pairing, it fails with the many errors (207009. 207033, 207019, router connect error, 207006)
I think it might be a wifi problem, so I'll attempt a hotspot on my laptop and see if that fixes it (I use a desktop but it doesn't have any wifi, but I also own a laptop so Ima try with that)

[patent moat]

After 3 hours of troubleshooting I can’t get swarm sync to pair. I got Tuya to work even with Bluetooth disabled after pairing, and can’t get hotspot to do anything. Is there anything I should try that I missed?

[rose oar]

are you iOS?

[patent moat]

Yes

[rose oar]

iOS for some reason is being weirdly inconsistent at the moment, try pairing it later and let me know

[patent moat]

👍 yes boss

[glacial slate]

iOS

[earnest breach]

alright so I think it's just an issue with wifi strength in my room
the hotspot on my laptop worked just fine connecting to the lamp, so I may honestly just buy a lil wifi adapter for my pc and just have my pc always hotspoting cause that seems to be the only work around I can think of if it's a signal strength error (despite my phone doing 100mbs up and down in the same spot )
for now I'm just gonna use the tuya app to have it set to pink and turning it on and off

[void orchid]

I join the server earlier and I was going to say if any solutions for having the notification (unable to connect) for swarm sync which btw It didn't give me an error code? or do I just keep repeating the process until it finally work? but also looking in this chat I'm not the only one lol

[topaz willow]

fwiw if it says this but the device config page looks fine you're all set

[topaz willow]

try the steps in the first 2 pins to rule out a bunch of common problems / mistakes

[knotty plume]

O7

[clear girder]

@mystic torrent

[vocal fractal]

OK so I did the unplug and plug back in thing three times it blinked read I followed the steps in the app and it is unable to connect

I tried on my iPhone and on my android tablet both failed

[earnest breach]

suggestion (I think it's been suggested a ton of times before): bluetooth only mode like how tuya can connect over just bluetooth in the event your wifi is giving you trouble but your phone can still work, ik the app has the function cause people here have experienced a "connected without wifi" thing or whatever it is in swarm sync, so it would be nice if it was just a button to skip wifi and connect over just bluetooth, or even just connect over bluetooth to get it in the app, then try to connect it to wifi (again I saw this function aswell, just not a dedicated button to get into bluetooth pairing only)
there might be api issues with how ever stream sync is set up but that's just my suggestion idk how it works at an api level tho xd

[red viper]

yeah, i see also did this and no luck at all

i did it like a bunch of times

[vocal fractal]

i’m going to restart my router and see if that fixes the issue I’ll let you know if it does

[red viper]

oh okay sure

[vocal fractal]

changed nothing

[vocal fractal]

OK so I fixed my issue apparently when I changed my Wi-Fi name for some reason it worked

I suggest if your Wi-Fi name has capital letters change it to all lowercase

[red viper]

oh okay

[topaz willow]

mine has captial letters in mine and pairs fine fwiw

[vocal fractal]

Well as soon as I changed my Wi-Fi name it started to work so I don’t know if that’s why it’s fixed but after I did that it fixed

[topaz willow]

whatever works i suppose

[red viper]

i tried this but with hotspot and nothing

[vocal fractal]

One thing that would be helpful is there is a mode within the app called troubleshooting mode if you turn that on and then try sync again you can get a log and see what precisely is going on

[echo trellis]

?

[topaz willow]

try resync from settings or just ignore it and try repairing

[echo trellis]

says i have 0 lamps on my home page

[topaz willow]

if you try to repair again does it do the same thing

also worth noting for ios people have said restarting the app helps if you have to pair several times

[echo trellis]

yes

i'll try a restart

now it can't find the lamp

[red viper]

my lamp just flashed red after i unplugged and replugged 3 times while the app was searching for my lamp and nothing happened

[topaz willow]

if you've both tried to pair 2-3 times since restarting can you copy your debug logs from settings and upload them as a txt or pastebin

[red viper]

yeah one sec

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259992170,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259992170 with wifi SSID [ r**0 ] pw [ k*5 ]
[log] starting bluetooth scan for tuya device...
[log] unable to find device during bluetooth scan, timing out after 180025 ms
[log] resetting to default pairing page state
[log] DeviceList

[topaz willow]

a full 3min timeout like that makes me thing something is off with getting the lamp in pairing mode, or something in the phone is configured off that needs to be on

it's not even reaching the step of using the wifi credentials yet

have you seen the video in the first pin

[red viper]

yeah i did try with wifi

i'll do it again and send logs for that aswell

[topaz willow]

im not sure what you mean

there isnt a way to do it without wifi, unless you mean in the tuya app

have you tried the tuya official app sanity check? i saw you tried hotspot which also failed?

[red viper]

no i tried with tuya app and it's not working for me

[topaz willow]

ok, there's probably something toggled off in settings usually location service related

can you go to Settings (phone, not swarmsync) > Location

make sure use location is turned on, and down under "Location services" there's a bunch of other types that say on or off

both location accuracy and bluetooth scanning need to be turned on IIRC

sometimes also called fine or precise location, depending on phone/os

[red viper]

they are on i just checked

[topaz willow]

have you tried tuya app using bluetooth-only pairing, so not wifi pairing

[red viper]

it's telling me to turn on wifi

to search for devices

[topaz willow]

there should be a bluetooth only pairing mode iirc

I haven't used it myself, but other people have said theyve tried it

#1426970657631113376 message

this stuff

[red viper]

it's not giving me the option to connect over bluetooth

[topaz willow]

can you screenshot some of the views like that post did while trying

[red viper]

alright

lamp is plugged and turned on btw

[topaz willow]

well the lamp needs to be in pairing mode to be detected

[topaz willow]

I see this UI and when I turn pairing mode on, it still gets detected even with the wifi warning

if the lamp is not blinking red neither app will be able to detect it

[red viper]

so when you unplug and replug the lamp 3 times, it blinks red and enter pairing mode right?

[topaz willow]

right

[red viper]

i just did that while i had tuya trying to detect it and nothing

[topaz willow]

there is likely something turned off in the phone settings that needs to be on. I don't know what might be off, since there's a handful of bluetooth or location service related stuff, but that would be the only reason that even the tuya app would be unable to detect the lamp if it's blinking red rapidly

there's the possibility the chip is broken but there's very low chance of that

at this point, it doesn't seem like an issue with the app, so maybe the folks in #1432287162753351802 can help you figure out why your phone can't find it, they'd likely be more knowledgeable about phone issues, googling generic stuff about issues with smart device connection may also help as well

[red viper]

is chip the thing that warms the lamp?

[patent moat]

3 hours later worked first try on iOS

[rose oar]

glad to hear

[topaz willow]

its what controls the light, it is tied closely together with the heating component but the heating component works on its own

[red viper]

ah okay

[unborn jacinth]

try restarting your phone too, helps sometimes

[red viper]

it...

it worked???

HOW

[topaz willow]

lol

[topaz willow]

it looked like a phone-level issue so maybe restarting joggled some of the permissions you may have turned on back into place

[red viper]

man i just contacted support for no reason now omg 😭

[topaz willow]

😅

[red viper]

surely they'll ignore me

[hazy patrol]

Okay... Why does the app say "unplug for 2-3 seconds 3 times" if it ACTUALLY meant rapidly plug unplug like the dude in this chat said.

Worked immediately

Don't know if I'm stupid or just follow rules way too closely

[south sky]

Error 4

[unborn jacinth]

https://cdn.discordapp.com/emojis/802105717414821888.webp?animated=true

[topaz willow]

both work, the hardware docs for the lamp chip say to do it at the slower interval, but in reality it doesn't matter

[grand finch]

I literally did the same thing and it worked! Thank goodness I read your comment.

[humble plume]

Juniper Support email me and tell me to ask here

[edgy loom]

[edgy loom]

Can you take a video, of you changing color to blue and what lamp shows?

[rose oar]

if you're having an issue with blue not showing email me your order number [e-mail]

[nocturne gale]

I dunno if this has been answered, because I couldn't find the messages I was reading, but I wasnt able to connect with the Swarm app, got the Tuya app and connected fine, turned off Bluetooth and could still change the colours, but it still wouldn't connect to the Swarm after that

Am I just stuck to using the Tuya app or?

[edgy loom]

Check the 2nd pinned message

[red viper]

Yeah i had no idea that would've actually work. I would've thought myself at this point

[cursive quest]

Had issues at first (Android). What worked for me: Disconnect lamp for 10 minutes. Restart phone (also OS patch, but not sure that had anything to do with it). Start sync on lamp (red flashes after cycling power 3 times). Then input wifi info on phone.

[devout haven]

Ok so jus got my lava lamp can’t connect to swarm app on iPhone 13 latest app version I tried tuya app and it connected fine on bt and WiFi I just can’t seem to get any connection on the app

[topaz willow]

give the ios a few tries over an hour ish, there's some inconsistency issues that are being worked on for the ios app

[devout haven]

Funny enough after 2 hours of brute forcing the pair it now connected

[topaz willow]

xd

[devout haven]

And now it’s all goopy

[topaz willow]

it be lavaing

[tacit tulip]

Anyone having issues where the sync to stream changes the colour of the lamp despite stream not happening? I set it to green but whenever I activate sync to stream it just turns red.
Didn't have any problems connecting to bluetooth or wifi, the periodic connection check also shows a green mark.

may be relevant but I got my lavalamp today

[brittle saffron]

You can't manually set the color while stream sync is on. red = no stream (or evil stream since they don't have a lava lamp either)

[edgy loom]

Vedal testing something

It turns red 2 hours before stream starts and remains red on evil streams

[tacit tulip]

Well definitely wasn't because of the 2 hour before stream thingie at least, it's been like this since 3 hours ago and normally a stream would start in about 45 min.

So do I have an option while sync is enabled or nah?

That said my friends lavalamp also changed a bit before I plugged in mine

[ancient socket]

i guess you can disable sync then re-enable on days when theres a stream

for now it seems that as long as sync is enabled, it will be red

(when neuro isnt live)

[tacit tulip]

hmm, seems like an oversight but oh well, thank you for the information. Hopefully it'll get changed/updated in the future

[ancient socket]

yeah i do too

tho ur not meant to leave it on too long anyway, so you can just enable the mode when you turn it off

so it will be able to turn on automatically when there is a stream

[tacit tulip]

Hmm I wonder if the intensity of the light and the heating element in this lamp is the same, seems like normal lamps use an x Watt lamp for heating and having it lower can let it run for extended periods, mostly wondering this because I keep my light at 20%

[edgy loom]

Some claim you shouldnt run for more than 5-6 hours others claims you shouldnt run for more than 10

[tacit tulip]

and some claim they've ran it 24/7 for 10 months, so difficult to tell

[edgy loom]

Depends if you want to pay for electricity or not

[tacit tulip]

I have my computer and server on permanently, a lavalamp won't cost close to that.. probably

[topaz willow]

fyi there is a new android build, if you are having issues pls make sure you are fully updated and report any issues with it

[gilded current]

Hello, if I get this problem is it because my wifi is 5GHz not 2.4?

[near lily]

I have successfully daisy-chained routers to achieve a WiFi network my lamp connects to
However, now it gives me a completely new error I've never seen before, 207022 get url error

[topaz willow]

hey pls make sure you're updated, new version just dropped around ~20mins ago

[gilded current]

thanks will try

[topaz willow]

router connect error is often something to do with a wifi issue though

[tacit tulip]

(by the way works great on android 9)

[gilded current]

works now even though I am using 5GHz

[edgy loom]

Works!?

[edgy loom]

Either tuya or you couldnt access the api

[near lily]

Apparently the garbage router I used doesn't have DNS configured

So now I need to figure out where to DNS settings on this

[edgy loom]

[near lily]

If it even has DNS settings

This thing is ultra bare-bones

[gilded current]

the app can turn the lamp on an off not sure if it will be synced to the stream, but hopefully

[edgy loom]

@topaz willow WHAT THE FUCK DID YOU DO? IT WORKS WITH 5 GHZ!?

[topaz willow]

Are you sure

Can they turn on stream sync

The answer was no, 5G still doesn’t work for stream sync xd

[edgy loom]

We have confirmed 5 ghz still doesn’t work with stream sync, we would suggest pairing using 2.4 ghz or a hotspot

[near lily]

Turns out I was just not logged in as admin
But now that I am the DNS setting doesn't seem to set the DNS for some reason

[gilded current]

I see thanks I will have to call the ISP guy to enable 2.4 GHz since I forgot password to my router. Or is there a change 5 ghz will work in the near future?

[edgy loom]

Not sure

[gilded current]

I see thanks

[topaz willow]

the lamp hardware AFAIK wont support a connection without a 2.4ghz band, out of the control of us

[edgy loom]

https://media.discordapp.net/attachments/1059569601144442911/1258811064867618957/EvilNotL.gif

On the bright side atleast u managed to get it locally

[near lily]

So turns out daisy-chaining routers isn't as easy as just dropping another router's WAN port into the first's LAN port

I have no clue how to configure this

[edgy loom]

You might want to get a new router 🫠

[near lily]

No I can't do that

[unborn jacinth]

sqbika said it's cbu-ipex module
and if so, no 5ghz wifi for sure
https://developer.tuya.com/en/docs/iot/cbuipex-module-datasheet?id=Kaedsyurckrhu

[near lily]

I now have two routers in a chain, one the lava lamp can successfully connect to but has no internet connectivity, it's supposed to be a "slave" for the main router, which itself can't have the lava lamp connected to it for whatever reason
I have no clue how to make the slave router have proper connectivity

At least there's progress, I have a WiFi the lava lamp actually approves of I can keep around

[unborn jacinth]

you should be able to set the second router into access point mode and connect them LAN to LAN port

[near lily]

The second router is currently having its WAN port connected to the main router's LAN port

[unborn jacinth]

you dont need that

[near lily]

That's what I was told I should do

It's a WAN/LAN port anyway so it can do both

[dusty elk]

Would this be the best thread to put feature suggestions for the app or is there another location for that?

[brittle saffron]

https://discord.com/channels/574720535888396288/1433175633571221534

[dusty elk]

thank you very much

[near lily]

FINALLY
After 3 days of pure scuff, I have finally set up the lava lamp to actually work
ALL it took was throwing a second router into the network and setting up that with its own WiFi network and stuff and now it finally works

[brittle forge]

Is it possible to connect lamp to a phone through wifi? My phone (its old) cant pair with it so I did it using someone else's phone, but I would like to control it through my phone using wifi (I expect it to be possible due to simple fact that phone and lamp share the same network)

[muted pewter]

Randomly decided to give it another try today and it just decided to work. Didn't do anything different.

Omnissiah was having a good day I guess.

[quaint sentinel]

We had to bypass the configurations on the main router, and that really only works if you isolate it. It was not allowing something and we could not figure out what.

You should not need it, but apparently you do.

[topaz willow]

im confused on the issue, your phone doesnt work but someone's else does for pairing it with wifi? or are you saying you're using another phone's hotspot for it

[brittle forge]

My phone is so old it just does not see the lamp, I used another phone to pair with it and now its connected to wifi

So I think it should be possible for my phone (That cant pair with the lamp) to see lamp through wifi as both it and the lamp in the same network

[brittle forge]

(Its galaxy j4+ and its half dead I would say)

[topaz willow]

is the bluetooth in your phone broken?

all you'd really need is the ability for the phone to detect it with bluetooth to get it working

[brittle forge]

Maybe, I dont think I used it even once for anything

[topaz willow]

is your app up to date, was updated this morning to have a more rigid pairing for android

[brittle forge]

I just downloaded it (A few hours ago)

[topaz willow]

this morning -> ~1.5-2h ago

worth checking if its updated

[brittle forge]

2h~

Ok

There is some update, lets see if this change anything

Ok now it does work, thanks. I was trying to do it with my phone for like 1.5 hours

[topaz willow]

nice, no error in the device page at the bottom?

(if you see stream sync toggle you're good)

[brittle forge]

ye, I see it

[topaz willow]

have fun

[earnest breach]

update
after updating the app I was able to pair to it over bluetooth, but it can't connect to the internet, so yeah I think I'll just do the hotspot idea once my wifi adapter shows up

[scenic nebula]

pardon the possible tired question

will it be possible to connect to 5g in the future via app update or is it a hardware limitation?

i set my phone hotspot to 2.4g to get it connected but i'd love to have it connect to my actual wifi at somepoint

[marsh hemlock]

it will be a hardware limitation

most smart home stuff is 2.4ghz only

because it's all based around an esp8266 or esp32 most of the time

[scenic nebula]

i'm trying to figure out if i can access 2.4g on my router, i can use my hotspot but if i ever turn off bluetooth, or my hotpot or even close the app i have to pair it again so syncing with stream just isn't an option

[topaz willow]

bluetooth does not need to be on once the app properly receives wifi creds, fwiw

or shouldn't need to be, at least

[scenic nebula]

after un pairing and re pairing a bunch it decided to work with 5g, the app says "may not work" with 5g when pairing and "may" seems to be the right word

[sick trout]

Does my phone need to be on the same network phone on 5g lamp on 2.4?

[scenic nebula]

as far as i know i connected it to the same 5g network my phone was on

[silver moth]

Does the lamp not have AP mode?

Ah

[sick trout]

I got a pop up said not connected to internet, but there is green dot next to the lamp and i can select neuro control
Is it connected? Edit: oh wait sync to stream is deselecting it self edit again: does changing the color un sync ?

[edgy loom]

It will turn stream sync off if you change color

You can try settins, troubleshooting mode on, reaync device list

[errant anchor]

hey okay so, got my lamp today, having issues getting it paired…
I’m on iOS, have been repeatedly trying to pair for the past several hours; at best I get error code 4, if it doesn’t just time out and fail entirely.
steps I’ve tried, in no particular order:

• I’m using a 2.4ghz network, and have confirmed the credentials match what I’m entering in the app
• I’ve made sure to enter the credentials while the lamp is flashing red
• I’ve restarted my phone several times
• I was able to pair using the tuya app with zero issues, and continued to be able to control it after disconnecting bluetooth
• I’ve avoided pressing “enter” while in the wifi credentials fields
• I’ve tried using my phone as a hotspot with no success
• I’ve tried pressing the resync device list button
• I’ve tried restarting my router
• I’ve tried reinstalling the app
• I’ve ensured the relevant permissions are granted in settings
  I’m including logs from my most recent attempt. if I was supposed to post this elsewhere, well… oopsie

[marsh hemlock]

ios has been a bit of a pig with it unfortunately

[errant anchor]

[topaz willow]

I see you said you've ensured relevant perms are granted but working in tuya app + hotspot not working in app is one of the biggest indicators of a phone settings issue

the hardest to detect one is outside of the normal permissions UI, with fine location stuff

but regardless, ios is getting actively worked on and hoping that itll get better soonish

since android seems to have been mostly stabilized for app-related issues

[dreamy fossil]

hm, still unable to connect via wifi. Doesn't even want to connect via my hotspot now. cool

at least the color can change.. but thats a stretch of a silver lining since it doesn't want to sync

the hotspot even detects it as connected, but the app says no wifi connection
software pls

[topaz willow]

what do you mean by that last bit

[dreamy fossil]

the software pls? I'm blaming software (even if its not the case)
or are you meaning the hotspot part?

[topaz willow]

the hotspot part

[dreamy fossil]

I have my phone hotspot on as an emergency since its the only way I can get the lava lamp to even connect in any way to the app. I even specifically set up a 2.4GHz just for the lava lamp and it didnt work.

so right now with my hotpsot on it shows 1 device that is connected, which would be the lava lamp since my PC is hardlined anyway

[topaz willow]

you said it detects it as connected by app says no wifi

it says 1 device connected because its connected via bluetooth not wifi at the moment, if you're getting that error

[dreamy fossil]

huh, I got it to sync by making shit up lol okay

just dont ask questions I suppose

[topaz willow]

what

[dreamy fossil]

fuck if I know lol

I just happened to tap the screen where the message of "no wifi detected" and then I had a text box come up asking for my wifi and password

now I'm curious about other things

ayy new error code lets go
207022: get url error

[topaz willow]

if you're trying to use a hotspot that one can be caused by spotty internet connection

[dreamy fossil]

I mean its the only way I have been able to get the lava lamp to even connect successfully

I'd rather NOT use my hotspot for a lava lamp lol

[topaz willow]

have you tried the tuya app at all and to what success

[dreamy fossil]

All I know is when I tap on the bottom message I was able to re-enter the wifi info and it connected then. It's been my only way for it to fully sync and actually say it on the app itself

image is more of an example I turned off my wifi and turned on my hotspot for it to run (the wifi being off I prob dont need to do but I was just throwing shit at the wall to see what stuck at this point)

[errant anchor]

is it one of these? and if not, do you know if it’s something I could access and toggle on my end?

[topaz willow]

precise location is the one that can slip through the cracks since some people dont expect it to be needed but looks good there

[errant anchor]

mhmm I figured

[dreamy fossil]

should have some troubleshooting/tips videos and have Neuro commentate them

[edgy loom]

[serene portal]

[errant anchor]

someone tell vedal there is a problem with my lava lamp 10hr asmr

[wary horizon]

Do anyone know how to reset the wifi settings on the lamp?

[edgy loom]

What problem are you having

[wary horizon]

I set the wifi as my laptop’s hotspot to test it, but I wanna change it to my iPhones hotspot instead, is there a way to do that?

[edgy loom]

Turn your hotspot on on your phone, unpair your lamp, then pair it back using the new hotspot

[wary horizon]

Oh i see thanks

[topaz willow]

if you try to repair it, any new wifi settings you submit should overwrite old ones

wait, does the lamp need a wifi connection to unpair? 🤔

if it does it'd probably work if you just didnt unpair at all and just did pairing again (you probably already fixed your issue im just musing)

[wary horizon]

Oh i haven’t tried yet, cuz the first pairing took me almost an hour

[topaz willow]

are you ios or android

er

nvm ios

i learned how to read

[wary horizon]

I’ll try it tmr XD it’s 4am for me here I’ll let you guys know

Ios

[topaz willow]

no problem gn

im working on a new ios build which hopes to fix a lot of pairing stability like the recent android ones did, though apple approval takes forever so it once its done itll prob be another ~day before it becomes available

[near lily]

Looks like my lamp fix works, stream sync was able to start it

[burnt lark]

Not exactly an issue, but I though I'd report it anyways. Already paired lamp to phone earlier at home. I'm at my dad's place, and brought the lamp (so different wi-fi network), I put the lamp in pairing mode (it flashed red), and it connected. Message came up "lamp already paired", connected back to OG and it works like normal. 👍 Good job @topaz willow !!! 💯

[topaz willow]

it still worked even though it said already paired i assume right

just said that because you had it in your device's list already?

[light hedge]

Help I was told that I need my wifi to have a 2.5 connection but there is nothing on the back for me to switch it to that

[brittle saffron]

you preferably should check the routers webinterface if it's setup for 2.4GHz (it might also have a sticker on it somewhere with details for the 2.4GHz network if it came configured with it from the factory)

[light hedge]

Thing is I dont know the log in for that stuff as im not the one who set up the router and I dont want make the wifi less good if that's what it does

[cerulean wren]

Do you have a second wifi network with the same name, but with a suffix (possibly 2G, slow or old)

[brittle saffron]

if 2.4GHz is currently disabled, enabling it would not have any negative effect on the 5GHz network.

you might also be able to check with another device. like this how the network settings on my android look. as you can see it lists the frequency (of course it saying 5GHz wouldn't proof there's no 2.4GHz network active)

[delicate igloo]

When I had this issue, turning off "Check for Lamp Status" and then unpairing and re-pairing the lamp fixed it

[burnt lark]

Yeah, I still had it set up from before. I tried connecting to that initially, didn't work. Put lamp into pairing mode, tried to pair a new lamp (same lamp), got the message saying i already had the lamp paired, went back to OG lamp and it worked.

[topaz willow]

yeah that UI is jsut a warning you're trying to pair a lamp already in your list, but it's a valid case to repair to update wifi creds whcih can cause it to appear

wonder if thats big enough of a deal to bother changing, probably not right

[topaz willow]

for anyone who was having with ios there is a new version that rewrote the entire tuya code for pairing to be like the kotlin code for android, if you're having issues on ios pls make sure to be updated ty

also @edgy loom this should also include a fix for the UI scaling issues on ios phones (tablets likely still bad) that you've wanted for a while xd

[edgy loom]

[edgy loom]

Just one issue

[topaz willow]

what phone are you using

[edgy loom]

Iphone SE2

[topaz willow]

hmm

[edgy loom]

It’s based of iphone 8 i think

[topaz willow]

oh i see so its an extra small screen

[edgy loom]

You don’t have to

[topaz willow]

i think i only tested as far back as iphone X lol

[edgy loom]

This was realised in 2020 i think

[novel knoll]

Unsure what my issue is...
After stream last night, lava stayed flowing but light was off, but just checked recently and now no lava flow and the app can't see the lamp anymore.

Multi-power-cycling didn't get the lamp to blink.

[mental needle]

Any way to change the scaling of the UI? On Motorola g power 2021

[edgy loom]

Settings troubleshooting mode on resync device list

[topaz willow]

i think his lamping not blinking is a bigger issue lol

[topaz willow]

try to ask #1432287162753351802 about the blinking part, and if you can get it blinking but it wont pair come back here

[edgy loom]

So did the components get fried?

[novel knoll]

Unless there other troubleshooting ideas, I'm gonna leave it off for ~1h and then try again.

[topaz willow]

the lamp not blinking isn't an app issue so when you come back if it's not working still, ask the hardware channel there's been a number of people who've had that issue who may be able to help

[novel knoll]

Was about to HW-post... but after having it off for those few minutes... tried one last time to power it on...
And it just worked.

Does it have a MCU temperature shutoff?

Also note, vedal shut off the lamps mid-camimi stream, so I manually turned it "on+streamsync" with lights.
But yet today it was only flowing, no light... without my input.

[topaz willow]

potentially? I've never ran my lamp long enough to run into it i'd imagine

[novel knoll]

Mine has been running 2/3 days straight.

[topaz willow]

it could have an internal temperature thing then yeah, I think the safety recommendation is 10h or less in a single session of being online

[novel knoll]

My room is 68F/20C, for reference.

And I can always touch the lamp without getting burnt.

[topaz willow]

if you left stream sync on that lets vedal's neuro stuff send commands to the lamp, it has happened before where it sends random commands outside of stream times if he's testing something or something odd happens

it's possible it was on then got turned off right before you saw it, so it was still hot enough to be flowing but the power was recently turned off

[novel knoll]

Referenced, because he was manually playing with the colors on Camimi's stream.

[topaz willow]

o ic

[novel knoll]

Ok, I'll keep an eye on it...
As it was flowing within the past 2h... and I only recently had the issue around when it might've gotten the "wakeup toggle" for today.

[edgy loom]

Off topic question, but has your lamp gone yellow?

[novel knoll]

(Maybe it was "toggle" instead of "set-on" ?)

[novel knoll]

Since the first day it has always been a bit... but now in my opinion "very".

I can probably get a side-by-side pic...

[topaz willow]

what country? curious if its a country power standard thing causing the yellowing or something

i dont think vedal or I's test lamps (many of them) have ever yellowed, and I'm US-based and we all know tutel

[novel knoll]

Power plug model in the box: FX36U-120300C (12v @ 3A output)
USA 120V power socket

[topaz willow]

if you have the 120V usa power socket standard doubt its that

guess something is just different i nthe lamps from the prototypes

[novel knoll]

Just opened the seal on my backup to compare:
Old (unit D208 on shipping box)
Unopened (unit D251)

[edgy loom]

Hoodie

[novel knoll]

(Hoodie for color comparison... so you can check any image white balance issues)

[edgy loom]

Smart

[snow schooner]

Mine is tinted slightly yellow after a couple uses, but it's hardly noticeable when it's on.

[novel knoll]

(Validated working with multimeter, when unplugged from lamp was at 12.4v)

[novel knoll]

I think I located the issue... a slightly loose plug in my power splitter... it can sometimes get hit by my PC cords and "unplug" the lamp.

[normal charm]

my lamp turned itself off shortly before the stream start. good timing.
It turned on again after I opened the app though.
It started automatically 2 hour before stream as expected.
So is there maybe an issue with the sync function?

[topaz willow]

the app shouldnt be doing anything on its own are you sure other users didnt experience something similar

all stream sync related stuff is from the cloud directly to the lamp, not through the app

[glacial slate]

I know vedal mentioned it earlier but I don't need to manually turn the power slider off to turn the lamp off after stream sync ends right? like how does that work exactly? cuz one time I had the power slider off while stream sync and stream was on and it was on and everything so should I just have it off before stream?

[night dagger]

+1 ,it turned off shortly before start. after intro it was still off. Opened the app and clicked on the lamp then it turned on again 🤔

[topaz willow]

if stream sync is on neuro can overwrite the power and color state of the lamp

[glacial slate]

I see

[topaz willow]

i think he has something that is uspposed to turn on 2h before and turn off right after

[willow flame]

Why my lava lamp isn't syncing

[glacial slate]

but like rn I can turn it off with the power slider? is that supposed to happen?

[topaz willow]

if you wanted to you can yeah

stream sync isnt supposed to lock you from doing anything from your lamp it just makes it so vedal can see your lamp and send it color/power states

[glacial slate]

[barren rune]

Hello, I have opened my lava lamp and I am waiting for it to heat up but I can't set up the app as it asked me for bluetooth permissions but the option isn't there in my phones settings for the app. I have bluetooth turned on and confirmed it works with my headphones.

[topaz willow]

can you copy debug logs from the settings > troubleshooting mode on

[willow flame]

Anyone can help me with my lava lamp not syncing with stream?

[topaz willow]

i dont think neuro has changed the color at all

its been stuck on pink for ages on her stream

[willow flame]

But mine is red

[topaz willow]

right

thats default color

until it gets a color from neuro

but if shes never changing it

itll just stay red

[barren rune]

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","denied"]
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Attempting to request bluetooth permissions...
[log] bluetooth request processing for android OS...
[log] Android SDK >=31 detected, checking full permissions
[log] bluetooth check results: ["granted","granted","denied"]
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] bluetooth check results: ["granted","granted","denied"]
[log] DeviceList

[topaz willow]

its possible that lamp turning off earlier was vedal realizing neuro going rapid fire 24/7 would stop her from controlling the lamp lmao

[topaz willow]

that one denied is access fine location being blocked

do you have fine / precise location / location perms in general disabled?

[normal charm]

I had a similar issue. I enabled bluetooth on my phone and Bluetooth permissions for the app, but it kept saying it was missing BT permissions. The only permission it didn't have was the location. Once I enabled that it fixed that for some reason. So why does it require to grab my location when Wifi and bluetooth should be enough for functionality? Or rather why does it claim to have no BT permissions when in reality it's missing the location thing?

[topaz willow]

connecting to local bluetooth devices requires fine location permissions on the phone

dont know why either, it's just a requirement by the phone

[willow flame]

Finally lamp is changing

[topaz willow]

yeah i think it mightve been bugged on vedals side, the lamp on stream finally started changing

or maybe evil talking has given neuro time to send lamp commands lol

[barren rune]

Thanks that fixed it

is there anything else to enable pairing mode other then pluging it in and out it hasn't gone red yet

[topaz willow]

unplug replug 3 times in quick succession

or slowly, both work

[barren rune]

doing it fast got it to go red but the app still isn't picking it up

i'm on the same 2.4 wifi as it is

[topaz willow]

is your app up to date

newer versions scan for the lamp before showing you the wifi prompt and should pair even if wifi fails to connect

[barren rune]

i'll check i got error code 207019

[topaz willow]

thats a router connect error, usually wifi related

check for an update though, it shouldnt block you from connecting locally over bluetooth (just wont work with streamsync until wifi is setup)

[barren rune]

updating

i can change the colour manualy does that mean it's working correctly

[topaz willow]

is there a warning on the bottom of hat page

saying no wifi or whatever

[barren rune]

yeah but the screenshot's not working

[topaz willow]

ah yeah then its bluetooth-only paired rn

you can tap that to try and reinput your wifi

but if wifi isnt connecting there's a diff issue

[barren rune]

i did that and it's loading a long time

timed out error 207034

[topaz willow]

can you copy logs for that, 207034 doesnt look familiar

[barren rune]

my copy and paste isn't working would it be ok to restart my phone

[topaz willow]

thats fine but you probably will need to repair the lamp, since it locally caches the recent device added for the wifi re-activation

[barren rune]

ok

i've never had the copy and paste not work before

[topaz willow]

restarting your phone may also just fix the issue so might as well anyway

[barren rune]

do i need to delete the lamp and set it up again

[topaz willow]

thatd be the simplest yeah

[barren rune]

trying the thing again i'll copy the logs if i get another error

[edgy loom]

@topaz moth

[barren rune]

for some reason i still can't paste it

it's not showing up in the clipboard

[ivory flame]

my lamp is struggling to connect to wifi, its giving error 106 timeout but also its never been able to connect to wifi before

[topaz moth]

Thank you! I stupidly unsynched the app 😩😩😩 i’ll try again in a while

[topaz willow]

might be something else wrong, but either way 207xxx errors are generic tuya connection error codes, see the second pin and try the workarounds and see what ends up working there

[barren rune]

when trying the tuya app do i need to unplug and plug it in 3 times

I can't get it to connect to the tuya app with bluetooth turned off

altough now when it is in pairing mode it now only does the flashes 1 time rather then keep trying

[grave dock]

after 3 uses of the lamp being on for around 6ish hours each time the lamp has started to turn yellow which I assume isn’t normal

[glacial slate]

no it is

piss lamp

juniper has said multiple times that's just how it is

[grave dock]

neuro piss lamp 🔥

[barren rune]

I got it to connect to the internet using my mobile data but sync to stream just makes the lamp red

[glacial slate]

it's been a bit borked during this stream so it might not be a you issue

[edgy loom]

I’ll stayyy

[barren rune]

alright thanks

[earnest breach]

just got my wifi adapter for my pc so now I have hotspot in my room and can connect the lamp to the internet
I can confirm this, it's just red with sync to stream on

[barren rune]

ok grand at least I know it works now just gotta wait for it to fully heat up

[earnest breach]

have you left it on for 2 hours? cause it takes 2 hours for it to start lavaing xd

[barren rune]

it's been on about 2 hours but that doesn't factor in the multiple times i put it into pairing mode

it's raised up a bit at one side but it's all still at the bottom of the lamp

[earnest breach]

yeah it'll start lavaing in about 30 ish mins

is this your first time booting it up?

[barren rune]

cool thanks

yeah

[earnest breach]

first time takes a bit then after that it'll be faster

[barren rune]

grand

[topaz willow]

neuro doesnt seem to control the lamp while she's on screen probably because her AI is too busy rapidly consuming the headlines

when evil comes on her AI is freed up to do swaps though

[glacial slate]

yeah it seems a bit scuffed this stream

[sleek smelt]

iOS - iPhone 16e - guessing most of the issues is just WiFi connectivity not working through my hotspot etc.

[topaz willow]

looks like you got it work locally but WiFi was failing, check the second pin and report back on which workarounds are successful or not

[leaden fern]

Hmm, my lamp didnt turn off after stream today .. but Neuro left it in a nice salmon colour so... not too bad

[analog oracle]

Has anyone tried re-pairing while in stream sync mode? I unpaired mine because it couldn't connect to the WiFi anymore (as the app suggested). But now the lamp's leds still aren't turning on and I can't tell whether it's in pairing mode. The app also can't find it after doing the pairing steps. Should the leds flash red even if its "off" because of stream sync?

[topaz willow]

it should yes

the replugs to enter pairing mode should overwrite any configs given to the lamp, whether its power, color, or mode*

[analog oracle]

Damm, so it should turn back on. Is there anything else I could try? It seems to be getting power, as there is a very slight spark when plugging it in (But it has always done that)

[frank timber]

What is error 1501? I suddenly got it today, I tried to turn the lap off through the app and it says there is no wifi connection and that repairing the device can help, it then tries to connect to my wifi again (it fails), weirdly enough I can still change it's colour and the apps main screen says there is 1 lamp connected.

[topaz willow]

try #1432287162753351802 if you haven't

[topaz willow]

1501 is a generic error, it sounds like you may have tried to do the same thing as this user here #1433175633571221534 message which is why it didnt work from the device list at first

the lamp can connect both via bluetooth and via wifi. the wifi side is required to use stream sync, but you can still control the lamp's color and power via bluetooth

if wifi is failing there's a sleuth of potential causes, see the pins

[analog oracle]

Thanks I will

[burnt lark]

Did we ever figure out what causes this?
Lamp or app sometimes loses connection

[edgy loom]

The yellow text might help out

Try pairing using a hotspot

[burnt lark]

I re-paired it. Now it's connected again

[edgy loom]

Or that

[topaz willow]

that error appears when the lamp is returning a state that indicates the cloud is unable to reach the lamp. so either it didnt connect during pairing, the wifi changed, or the internet is unstable/had an outage are the normal reasons

[clear girder]

LL HUB

• https://discord.com/channels/574720535888396288/1432287162753351802
• https://discord.com/channels/574720535888396288/1435650948746838066
• https://discord.com/channels/574720535888396288/1298035351432200256
• https://discord.com/channels/574720535888396288/1426970657631113376
• https://discord.com/channels/574720535888396288/1433175633571221534
• https://discord.com/channels/574720535888396288/1322879603680739440
• https://discord.com/channels/574720535888396288/1350944219115683871
• https://discord.com/channels/574720535888396288/1321712936284196930
• https://discord.com/channels/574720535888396288/1437503923748343868

[frank timber]

New error yay... Unknown error reaching device, issue sending data to device, tuya error code 3 and tuya error message 3, text at the bottom says head to device page and change settings, where can I find that?

[edgy loom]

It’s referring to tuya, just unpair your lamp and pair it back

[frank timber]

That worked, thank you.

[dreamy fossil]

oh cool the lava lamp decides to just not sync at all. cool
207028 is the error code this time

worked just fine last night too

wonder what a slow blinking red light is supposed to mean too

I dont even give a fuck about the wifi/sync with stream I just want to change the fuckin colors myself like I was able to do last night

[dreamy fossil]

oh hey if you redo the steps enough times it eventually works
insanity avoided, something different happened

[lethal walrus]

So err what fixes this error again?

[topaz willow]

repair the device

triple dot menu top left unpair device

then repair it again

the app needs the fresh scan data to do a delayed wifi submission so if the app has been closed or it's been long enough that data will be gone

[lethal walrus]

ohh

ive been doing this over and over again for the past half and hour

[topaz willow]

it does tell you in the message "please repair to continue" lol

[lethal walrus]

I've always got this message

[topaz willow]

thats fine, in the latest android (released last night) that should be fixed and actually tell you if wifi failed or if it succeeded but functionally it still succeeded or not

[lethal walrus]

Got this again

[topaz willow]

and thats in a single session?

[lethal walrus]

over multiple

[topaz willow]

no i meant like

open app, tried to pair device, went into that screen, tried to push wifi creds, got that

no closing app or anything between

[lethal walrus]

yeap

im now trying again but cleared app data first

[topaz willow]

can you update the app and then do that again, see if it still happens, and copy debug logs from settings if it does

[lethal walrus]

app is on 0,4,0 is it latest?

[topaz willow]

no

1.0.1

[lethal walrus]

i dont see any othere update in app store now

[topaz willow]

maybe vedal didnt push it yet

which is fine

for now can you copy the logs of that session you had before?

or

a new one after clearing app data

since you did that

[lethal walrus]

holup the logs are too large to send as text

[topaz willow]

yeah thats normal, send as txt or pastebin

[topaz willow]

is that device not working?

the logs look like it should be working normally lol

[lethal walrus]

eh

I keep getting this though

[topaz willow]

try tapping into the device first

[lethal walrus]

ok now its weird

app shows its connected but lava lamp is stuck at orange, not changing or turning off

[topaz willow]

wat

try replugging the lamp one time? then give it a minute before trying anything

the logs are basically saying it has wifi connection and everything should be fine

[lethal walrus]

still having issues how about this log?

Yeah I got no clue, guess I'm not having syncing lava lamp tonight

followed vedal's advice to uninstall and install back and works now

[solid lava]

Lamp turned off, it's been on for a couple of hours in prep for the stream that just started. Anyone else? Was fine yesterday

[glacial slate]

everyone with a lamp said they had the issue in livestream chat and twitch chat

[solid lava]

OK weird I just fired up the app, the lamp showed as off there too, until I tapped it them it switched to on.

[solid lava]

ah right I didn't open the chat yet ta

[topaz willow]

the lamp in app fetches from cloud when you load the device page, so if it got turned off by neuro/vedal it would reflect in the app

[solid lava]

I like how it has negative latency of a second or 2

[solid lava]

makes sense... I wonder if they turned it on again at the moment I tapped it. Might explain why it came on again

[cerulean wren]

You can look on twitch settings -> advanced -> video stats for the "latency to broadcaster" value. It should be pretty close to the physical lamp change -> change on stream difference

[glacial slate]

vedal said there would be an update an hour ago in nn that would be live in an hour, that was probably it

might've turned off the cloud sync temporarily

[solar pollen]

"repair" almost gave me a heart attack 😭 It means re-pairing and not that it's broken

[edgy loom]

[solar pollen]

repair

re-pair

[clear girder]

I wanted to make that joke, but sounded too dumb lol

[marsh hemlock]

Did stream sync break?

[clear girder]

well I dont think today is a lava lamp day

[marsh hemlock]

I thought when it's an evil steam it still turned on but stayed red

[clear girder]

I think it was confirmed in this thread that it doesn't turn on on evil stream

[chilly rune]

My stream sync right now indeed turns my lamp red as I think it's intended during evils streams.

Though I wish it'd just sync to the Plasmaglobe

[marsh hemlock]

oh it's on now

[leaden fern]

Is there a way to scroll or shrink the menus as on a few different pages it covers the colour wheel and brightness bar preventing you from accessing them, most obvious on the new RGB mode as it has the largest menu.

[topaz willow]

what is your device?

there should be a tappable UI element at the top of the "bottom panel"-esque UI, but I don't see the indicator on your screen (on top of several elements looking much weirder than they do for most)

[worthy bay]

Changing colours on my lamp and it’s got this error

Also Vedal if you’re still in this chat- when the lamp comes back on after a power outage it turns on, it might be a hardware thing but probably best it didn’t do that, if it’s possible to update that on device code. Just if someone’s out when it comes on it’s a hazard.

This “on-after-ac-loss” state is also not reflected in the app, despite my ability to control the leds.

[edgy loom]

Repair your lamp

[worthy bay]

I mean. It’s working fine.

It’s just got the error there

[edgy loom]

That error says it’s not gonna sync to livestream

So you need to repair it

[edgy loom]

@topaz willow you should clarify this error that the lamp will not sync with livestream

[quaint radish]

Not sure if there’s a fix yet but color does change (assuming Bluetooth or something) but swarm sync doesn’t work, tried reconnecting to WiFi works sometimes but now not working either

OHHHHH

RE PAIR(pair again)

I thought I was suppose to fix it by doing repair(fixing) it

[topaz willow]

The lack of the toggle does that pretty well I imagine, unless someone had it in stream sync before it happened

[topaz willow]

The new update DND mode will disable the lamps turning on after power failure. Also the device list doesn’t refresh automatically, but the individual device page would. Lots of things don’t work great if the WiFi is not connected to the lamp

The new stuff isn’t on iOS yet but I believe it’s in AppStore review so sometime in the near future

[leaden fern]

It is my Xiaomi Android phone, I havn't seen a minimise option on any of the panels, but now you said it should be there I can tap and it does minimise... so the element is simply invisible!

[topaz willow]

interesting, it isn't invisible on most devices from what ive seen from screenshots

wonder why it is on that type of android

[red spear]

but it works

luckily i tried to change the colour (and it worked), because i didnt know what it meant by "reconfigure wifi"

i even restarted the app (closed and opened again), and i got a few connection errors, but i just closed it and opened it again and it works again

[strong patio]

I used to connect the lamp with my iPad but since tuesday it won't let me change color with this error, I've tried re-pairing it but still got the same issue

I also tried on Samsung and got this instead

[clear girder]

It hasn't a on and off switch, it's either plugged or unplugged.

[worthy bay]

[marsh hemlock]

The timer function going up to 24 hours when the max is 10 is an issue imo

It should be capped at 10

[topaz willow]

see pins for some troubleshooting steps, could be a wifi related issue of sorts and that helps rule it out

[strong patio]

Tuya app worked perfectly using wifi to control the lamp, but swarm sync would somehow skip the connecting to lamp part straight to wifi eventhough I unplugged the lamp

[topaz willow]

is your app updated? the newer versions should wait until the lamp flashes to prompt the wifi credentials. note that unpairing (e.g. from the tuya app) automatically will put the lamp back into pairing mode for a period of time without you having to do anything

[strong patio]

I have uninstalled the app few times on both devices but no effects, the Android is on 1.0.2

[topaz willow]

that should be latest iirc, is your error the same every time on android? have you tried using a phone hotspot at all and seeing if you're able to successfully pair with swarmsync using that instead? (not as a permanent solution, but just to check)

logs (txt file or pastebin) of an android run where you tried to pair and it failed would be useful, after you see what happens with a hotspot

and just to confirm, the tuya app stuff was checked with bluetooth toggled off, since it is possible for that app to pair you without it (like swarmsync does) if the wifi doesnt connect

[tropic sentinel]

Ik that this is not an issue I just wanted to thank juniper for sending me a replacement since my little sister broke the liquid glass of the one I had and now im currently heating up the new one for the stream

[clear girder]

I think the timers works only when Neuro streams

[marsh hemlock]

Nah

I used it last night

[clear girder]

I've seen some people saying that they left it on for days.

[marsh hemlock]

Huh? You manually set the timer

You tell it turn off after x amount of hours minutes seconds

But you can set the timer to 24 hours maximum

And it should really be 10

[strong patio]

Now it works might be the new update on ios (17 hours ago) doing something, but now I'll just use it on my Samsung since it's working, thanks ennukee

[warm flicker]

device was connected, i left it off for a week as i went on vacation, now i can’t seem to reconnect to it

i initially tried entering my wifi which just lagged, then unpaired and repaired it which gave me this

Tuya error code: 106 - Timeout

[topaz willow]

that indicates there was an issue contacting the cloud, could be a temporary congestion issue, try after the 3d debut and see if it lets you connect then

[warm flicker]

will do! will note that i was having issues yesterday as well so i'm not entirely sure if its that or smth w/ my own wifi

[south sky]

So it’s been about a week since i gave it a another try, this is the error message I get now, I can at least change the color now so that’s good I guess

[topaz willow]

check the pin for a few troubleshooting steps to narrow down if its a wifi issue first, report back on what works and doesn't

[tired sinew]

Can someone help me? I can't login the Swarm Sync APP.
I register a account in a phone, and I switch a new phone, then I try login my account from my new phone but it just stuck in login interface.

[edgy loom]

Check pinned messages, they might help you out

[brazen jacinth]

Can someone help me please I’ve just tried use the app for the lava lamp and keep getting this message pop up I’ve typed my WiFi name and password but just says can’t connect

[brazen jacinth]

I’ve tried researching the error code and it’s a generic request error but I’m really bad with technology and don’t understand what any of this means I’m soo confused 😵‍💫

[topaz willow]

check the pins to try and few things that can help narrow down issue causes, then report back

[brazen jacinth]

To be honest I’ve looked at the pins and still got no clue and I’m none the wiser on what to do

[tired sinew]

Thank you, problem solved

[tropic sentinel]

2 things I didn't like and you might consider looking into:

When you open the app with stream sync on (and the stream running) it turns the power on, and when you turn it off, it automatically ignores the sync if its on. It just turns off and doesn't respond unless you turn the power on, which totally defeats the purpose of having sync on with power off. I don't want to fall asleep with the power on.

When you turn off the power with stream sync on, it just cuts out without that smooth shutdown you get with just power off or just stream sync off.

I know you had a seizure reading that but I hope you got it

[wise fossil]

I got a new phone. Connected my lavalamp again. It worked fine and even worked on my wifi all of a sudden (used hotspot before).

The day after I can't turn my lavalamp off anymore xD.
Tried with hotspot aswell. It just won't let me do anything. just "unknown error reaching device"... so now I unplug it to turn it off.

Edit: If you have this issue unpairing and pairing again seems to fix it. It said "unknown error reaching device" but I can control it just fine no issues after (re)pairing it again.

[edgy loom]

[earnest breach]

(Ima start this message saying: I understand this is a very small dev team and I appreciate all the reliability updates that have been made over the app's life and I thank y'all for it and the incredible community support anyways-)
I find it kinda annoying that the app ong just "loses connection" for most people (including me) and the solution is to re-pair the device to control it for 10 seconds, close the app, wait a couple minutes, realize you wanna make a change, open the app again and need to re-pair it again to make a small change, then the config is lost when you disconnect the lamp (for re-pairing process)
Only reason I express this is because in the tuya app, if you have it paired over bluetooth, even unplugging the lamp for a long time and turning it back on the tuya app is able to reconnect to it without any issue
Again I understand this is a small dev team and y'all have done so much, all I'm doing is expressing a concern not throwing any hate, love y'all for all the support

[topaz willow]

if there's many others experiencing that like the most you describe it would be good to know. from testing myself on both OS and from accounts ive seen that doesn't seem to be a super common occurrence. ive opened my app after a week of the lamp being off without issue before, but i also dont have the yellowing issue so there's a possibility there's some hardware differences here

for what it's worth, once the lamp has been paired there isn't anything the app necessarily does in regards to the connection at that point. as long as you succeeded in providing it wifi credentials and it succeeded + you've confirmed that you can toggle on stream sync and it gets changed by neuro, that's now on the lamp's hardware, away from the app

if you can reproduce this consistently with simply closing the app for a few minutes and reopening it i'd be interested in seeing the debug logs for the session where it's working and then the session after closing the app where it stops working

[light hedge]

So like i get this error but I can still enable and disable swarm sync. But I dont think swarm sync actually works?

[topaz willow]

it may, sometimes the tuya hardware is weird with replying to the initial wifi config (sometimes it just takes a bit to connect, but not fast enough for the tuya reply to tell the app that). if the controls display in the device page normally that means it has connection, but next time there's a neuro stream you can check

[light hedge]

Ok new issue i just cant connect the lamp now after I unpaired it

[fast crag]

Yeah...

It shows that "Unknown error reaching device" message and just doesn't clear

Repairing works, but it's a pain to have to do each time that happens

[edgy loom]

@topaz willow

[fast crag]

I will also say that it does struggle to connect a little though

It's probably not more than usual though, thinking about it

Just reconnected it now

[topaz willow]

im curious if any of the users synced with a hotspot and didn't realize it would unsync if the hotspot turned off or something silly. mesh networks have a similar issue due to their nature where itll randomly die

if anyone can make their unpairing issue happen consistently id love to get a log before/after as mentioned before

most people don't experience that issue from what I've observed, so being able to reproduce it and getting logs in general of the user's successful and broken states would help identify if the issue is on the app's side or what

for technical context, when the app shows the "this device has no wifi" it is because the tuya cloud API is returning a flag that says that the lamp's wifi connection is not working. there can be a sleuth of reasons for this (e.g. you're on a mesh network, you're in a situation with wifi extenders and it may have tried to connect to the extender if positioning isn't blatantly near one or the other, you used a hotspot and then disabled it, your wifi changed its details, etc)

[light hedge]

The app wont sync to the lamp help

[vocal fractal]

A little more detail will go a long way

[light hedge]

So i just got my replacement lamp and when I try to have to the lamp it cant find it

Ive tried restarting my phone and unplugging the power and plugging back in but the lamp doesn't ever turn red and start blinking

[vocal fractal]

In the settings there’s a thing called troubleshoot mode turn that on

After you turn it on try connecting again

And then at the bottom there should be a thing where you can copy the logs

That should help you get a little bit more detail

[light hedge]

Ok so it seems like it cannot connect via Bluetooth. It has permission from my phone but is still unable to connect

[vocal fractal]

can you share the log

[light hedge]

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":274311965,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] starting bluetooth scan for tuya device...
[log] unable to find device during bluetooth scan, timing out after 0 ms
[log] resetting to default pairing page state
[log] DeviceList
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":274311965,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] starting bluetooth scan for tuya device...
[log] unable to find device during bluetooth scan, timing out after 0 ms
[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 274311965
[log] fetching swarmlink home details for 274311965 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":274311965,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[info] updating stored paired devices: []