Swarm Sync issues

[rose oar]

american timezone

[sacred cape]

Router: ZTE ZXHN H1600

[sacred cape]

noted thanks

[maiden depot]

try turn off 4g on your phone?

[sacred cape]

yep mobile data is turned off

[silver moth]

Btw vedal you were right, stream sync didn’t work through smart life pairing, but I found a different way that sort of combines both HA and the SwarmSync app by using the local key from the swarmsync app

[rose oar]

looks normaly enough

[rose oar]

tell me more

[maiden depot]

are you able to pair to a mobile hotspot? might need another phone to help out

[silver moth]

I used the localtuya integration as I normally would with any tuya device, but instead of pairing with the generic smart life app I kept the lamp on the swarmsync app. I then noticed that the local key for the lamp is logged in the debug logs, so I just use that in the config for the integration and it works like a charm. Only thing is that you have to turn on stream sync in the swarmsync app. But other than that everything else works in HA

[sacred cape]

i can try that one moment

[maiden depot]

if android make sure to tick 'use 2.4g or maximise compatibility' or sth in the hotspot settings

[maiden depot]

there should (might?) be a setting in localtuya to add the swarm sync attribute

[silver moth]

I tried but I think there’s something extra that the swarmsync app does that localtuya can’t do, at least to my knowledge

When I paired my lamp to smart life and looked at the logs on the tuya IoT platform, I could see that all the swarmsync app did was set the color mode to “music”

And then there’s pushes to the lamp from an “unknown” source that changes the “music_data” DP

[maiden depot]

yeah that should be all you need

[silver moth]

It never worked for me :/

I can try again when I get home

But the upside is that with the new method you don’t need smart life nor a tuya iot platform account

[dreamy slate]

Okay, I don't know if that was what fixed it, but turning off mobile data before trying to connect to a 2G network seems to have done the trick. Thanks for the pointer!

[silent lotus]

Mine seems to work work fine at first then it turns off after awhile (even with stream sync off)...is there a sleep mode built in or is it losing connection to my phone when my phone (iphone 12 pro max) has been left alone for awhile?

[rose oar]

it doesn't rely on phone connection so not that? also it shouldn't have a sleep mode on by default

[sacred cape]

it does work on my hotspot

[rose oar]

seems like something up with your wifi then

[sacred cape]

cool that gives me something to do time to start digging ahah

[maiden depot]

maybe change your wifi name to just text (no dots, symbols and spaces) and try? noticed it has those, and password

[dreamy slate]

Btw, a timer would actually be nice so you could use the lamp as a nightlight. Maybe something for the future after the bugs have been squashed

[dreamy slate]

Actually same for me on an old Galaxy S9. Turned off by itself after a while.

[cold ledge]

Hey people. While the sync app could only be downloaded on AppStore or google play, some b2 swarm using android may have issues downloading the app. Any solutions?

[dreamy slate]

Sideloading?

[serene portal]

is there an apk for that somewhere then?

haven't seen a swarm sync apk

[cold ledge]

Yeah, but we don’t have an apk

[dreamy slate]

On apkpure I think

There are apps that create apks from installed apps

[serene portal]

i think it would be better if there was an apk provided directly

[dreamy slate]

For sure

[silver moth]

An f-droid listing would be cool too

[dreamy slate]

The more official the better

[cold ledge]

Yeah, we hope there’s an official apk, maybe we could post it on b2 or so. Replacing the whole system with global version just to download one app literally makes tons of trouble for someone who’s not familiar with smartphones.

[sacred cape]

neither has worked

[dreamy slate]

Is there an easy way to sync the lamp on multiple devices? I'd like to be able to control it with my phone and my tablet, but I don't want to go through the whole setup again and potentially mess up my working configuration.

[sacred cape]

ok so. it appears to be an issue with the phone doing the pairing? i just tryed with a different phone and it works with my Wifi

[silent lotus]

Just a general question on how stream sync works...If I go to work with my phone is my lava lamp going to turn on while I'm not there? (I will be unplugging it anyway, just wondering) I saw that it doesn't rely on phone connection but can I turn it the lamp/stream sync off or on from work for instance?

[silver moth]

Yeah you can control it from anywhere

[maiden depot]

huh interesting, could be some phone permission or version thing

[sacred cape]

ok using the same network i can connect with an old phone but not my current phone so def something phone related

just cant figure out what. no differences in app permissions other than notification which is just flat grayed out on the newerphone

and like any good piece of tech do the same the over and over again exactly the same and eventually it just works

thanks for yall help its now working on my phone and i have no idea why :-; but i am taking the win

[brittle saffron]

maybe something different in the location settings? on android some of the BLE features depend on what's enabled in there

[sacred cape]

potentially either way over the moon its working now ahah

[sacred cape]

i do think this helped creating a new network for the lamp got it to work from the old phone even when my new one wasnt working

[upper canyon]

if my internet meets all the requirements but the lavalamp doesnt connect, but it connects to my hotspot, is it just something about the router that we dont know

cause it just says unknown error

[velvet basalt]

Success.

[upper canyon]

chat i figured it out

i was just too far away from the router

[severe pagoda]

Bruh

[upper canyon]

wait holy shit

my lamp works froma wifi extender

lets fucking go

[cursive apex]

I've also got it connected to Home Assistant... but then I decided to just drag my finger around the colour wheel for about 10 seconds and see what happens to the lamp... and it disconnected from both HA and Swarm Sync.
I think I had to power cycle it to get it back to a working state - and even then it took 10 minutes for HA to pick it back up.

[upper canyon]

does my phone wifi and my lamp wifi have to be on the same connection

no it doesnt

im so happy

[lethal walrus]

Thanks for the quick fix, will update later during today's stream

[edgy loom]

Over 100 messages

[rose oar]

while you're here could you help me test it real quick

can you just turn stream sync off and on again?

[lethal walrus]

Gimmie 30 mins I'm out buying kfc

[rose oar]

ping me when ur back

[lethal walrus]

Aite

[edgy loom]

Someone enlighten me on the local tuya thing

[lethal walrus]

I can test now

[rose oar]

okay perfect can u turn it off and on again

stream sync that is

[lethal walrus]

Alrite did that

[rose oar]

okay yeah looks like its working

if you have it on then lamp should turn on for tomorrow but no color to sync too since evil doesn't have a lamp

[lethal walrus]

Does the lamp stay red till the stream starts?

[edgy loom]

So many messages to go through to update the FAQ

[severe pagoda]

This turtle never sleeps SMH

[edgy loom]

Oh I didn’t even notice

[rose oar]

currently stays red through the whole stream for evil

[lethal walrus]

Was the lava lamp color during the layna collab also red throughout?

Wait that's probably the reason for the debug earlier I'm dumb

Can't wait to see the colors sync during the next Neuro stream

[red ember]

My lamp dosn't heat up nor does it glow anybody any ideas on what I could do?

[edgy loom]

Does it flash red?

[red ember]

nope it sadly does nothing

[edgy loom]

Did u plug your lamp in?

[red ember]

of course

[edgy loom]

Replug your lamp, it should flash red

[red ember]

that does not seem to be working

[edgy loom]

Can you take a video?

[red ember]

yes one sec

[edgy loom]

If your lava lamp doesn’t heat up or flash red upon plugging, contact https://neurosama.shop/docs/contact

[edgy loom]

Does that thing you are plugging in to work? Could you tru plugging it in to an outlet instead

[red ember]

yes it works, and I have tryed another outlet

[edgy loom]

@red ember

[red ember]

ok thanks anyways

[edgy loom]

Since you are using a travel adapter, are you able to buy a different one?

[red ember]

I have a different one as well but the original seems to be glowing red if that is any help

[edgy loom]

Try a different one

[red ember]

dosn't flash red either

[edgy loom]

Contact support

[red ember]

[fickle flume]

Hello guys, I have paired the lamp before, but all the buttons didnt actually work, then I tried to reinstall the app and now the lamp wont be going into pairing mode anymore, so no connection

[raven ice]

I did yesterday the same thing and I also have the same problem as he does

[edgy loom]

When you replug the lamp, does it flash red?

@raven ice @fickle flume go to settings, troubleshooting mode, reset device list

[raven ice]

No, I already tried it a few times. When I click press "Resync device list " it it loads like 0,5 sec. and does nothing. My lamp is also still green like before.

[edgy loom]

Are you able to change color?

[raven ice]

No, since I reinstall the app it does not have the lamp at the home screen. Reconnecting also won't work because it's green I guess.

[edgy loom]

Connect your lamp using tuya smart life app

[raven ice]

What device is the lamp?

[edgy loom]

Are you sure you got Tuya Smart Life app?

[raven ice]

mb wrong app

[lethal walrus]

Did you try to unplug and replug the lamp 3 times in a row? It should activate the pairing mode

[fickle flume]

that doesnt work

[edgy loom]

Connect your lamp using tuya smart life app

[fickle flume]

How long should it take to detect to lamp?

[edgy loom]

Less than 30 seconds, idk, it should be pretty fast

[fickle flume]

Then its not detecting it

[edgy loom]

Replug your lamp

[fickle flume]

Still nothing

[raven ice]

I am by the same point where Olive is and it won't work for me either :/

[fickle flume]

I have a feeling the lamp is still connected to the deleted app and wont connect again bc it still thinks its connected

[edgy loom]

Are u able to connect your lamp to swarm sync using a hotspot?

Both of you

[fickle flume]

that doesnt seem to work either

[edgy loom]

Does the lamp show un as connected in the app?

Can u send a screenshot

[raven ice]

But would that even work because the lamp still thinks its connected to the old app?

[edgy loom]

Reinstall the swarm sync app then

[fickle flume]

Wouldnt change anything bc the lamp seems to be connected to the instance of the swarm sync app that I already deleted, so installing again wouldnt change that

[edgy loom]

@topaz willow

[edgy loom]

I really have no idea how to help you, you could try providing logs

Or try the pinned message

[maiden depot]

if you haven't already, unplug the lamp for about 5 mins, then try put it into pairing mode exactly as shown in the pairing video in the support page here
https://swarmsync.app/support.html

[edgy loom]

There’s a video now

[edgy loom]

@neat swallow pin

[silver moth]

I found a new way to get the lava lamp into home assistant is all

[edgy loom]

Updated the faq

[raven ice]

[edgy loom]

I did update faq, u should read it

[exotic viper]

@silver moth I used the tuya-local method, used the rgbyw_light template (which then I coped over to custom neuro_sama.yaml) and used this automation to toggle the Swarm Sync:

sequence:
  - action: light.turn_on
    metadata: {}
    data:
      effect: Scene
    target:
      device_id: 0fa204e90e386e94498a053ee9f11fa8
  - delay:
      hours: 0
      minutes: 0
      seconds: 0
      milliseconds: 500
  - action: light.turn_on
    metadata: {}
    target:
      device_id: 0fa204e90e386e94498a053ee9f11fa8
    data:
      effect: Music
alias: Turn on Swarm Sync
description: ""

Since it just uses the dip 21

Also that template makes the scenes work as well

[silver moth]

Oh fr?

[exotic viper]

Yes

[silver moth]

Stream sync too?

[exotic viper]

Yup

[silver moth]

Sick

[exotic viper]

I tried to configure a button for the custom yml but the button is not supported

did not look a lot into it

#neurotic-neurons message but basically you can achieve this with scenes

[silver moth]

can you tell me more about the template part

[exotic viper]

lets move to #1298035351432200256 so we don't flood the issues :D

[silver moth]

Okay 😄

[topaz willow]

This isnt really true FWIW, I'm able to repair between several devices or across reinstalls, it just disables the older ones when you do so

[edgy loom]

Any news on ios?

Nvm the update was out 7 hours ago

[halcyon vale]

Hey I got a new error today!
Progress! Haha

[topaz willow]

Still busy today but got a lil bit of time this morning

Tuya errors are great and descriptive

[halcyon vale]

No rush friend. We appreciate your hard work! ❤️

Waited like a year for these lamps to come, I can wait some more 💪

[edgy loom]

I can safely say the new update on ios did not fix the gui

[edgy loom]

Check the pinned message and repeat the steps

[topaz willow]

Not surprised there unfortunately

[halcyon vale]

oh? new pin? 😄

[edgy loom]

Yes

[topaz willow]

Should probably pin that video tutorial by Juniper too

Think I saw that?

[edgy loom]

I think useful links should be put above trouble shooting mode

[halcyon vale]

what's an EAP networks (eduroam); I assume I'd know if I had one

[topaz willow]

they appear when you enter troubleshooting mode since they're both related to getting support

[topaz willow]

usually indicated by needing a second user/password on top of the normal wifi credentials

e.g. eduroam has a user/pass system on top of their SSID for individual students

[edgy loom]

[halcyon vale]

Ah ok, I think we're good there.

lots of technical issues lately; first neuro lamp then my face tracking iphone bricks.
happy happy hehe 😄

[edgy loom]

If you have any questions ask them here!

[halcyon vale]

thank you so much. looking forward to the day I get the lava shmooving 😛

[edgy loom]

Yes

[halcyon vale]

at least I can consistently put it into pairing mode now

[edgy loom]

That’s good

[halcyon vale]

ooh, new error: 207019

[edgy loom]

Go to settings, troubleshooting mode on, reset device list

[halcyon vale]

it stops flashing red like 2 seconds after trying to pair; so it seems like it's at least communicating

207009 this time. lots of juicy error codes

[wind current]

??

Brand new lamp first attempt pairing

[edgy loom]

[edgy loom]

Go to settings, troubleshooting mode on, reset device list

Did Vedal ran out of IDs?

[wind current]

2 sec

[edgy loom]

Post logs

[wind current]

That did it, ty

[edgy loom]

207009 doesn’t tell much

[edgy loom]

Magic button saves the day

[wind current]

No clue why it didn’t show the first time

[halcyon vale]

there IS an extender in the house, but I'm not using it.

[wind current]

Oh

[halcyon vale]

alrighty

[edgy loom]

Create a hotspot and pair your lamp with that

[halcyon vale]

worth a try actually

[edgy loom]

Go to settings, troubleshooting mode on, reset device list

[halcyon vale]

hotspot would be stronger than my wifi by far

(I use ethernet because my wifi is so weak)

[wind current]

I assume you mean resync? That’s what I hit first time that made it show, but doing it again doesn’t fix unknown error reaching device

or is there another button somewhere I’m missing

Or wait is it maybe because I’m on main network and not the 2.4 GHZ

[edgy loom]

Mb meant resync

[edgy loom]

Change networks

[wind current]

I may be stypid

lmao

[halcyon vale]

Genius.

Only problem now is, don't I have to keep my hotspot on all the time?

[wind current]

Alright still didn’t work so lemme try the regular WiFi rather than the 2.4 specific one

[edgy loom]

Color changes with Bluetooth, stream sync only works with wifi, so just use your hotspot 2hrs before stream

[halcyon vale]

That was a simpler solution than I expected. Bravo.

[wind current]

Well I can actually control it now so that’s a plus, just no stream sync… I’ll figure that out at some point but whatever

Gotta head out so will figure that out when I’m home later

[halcyon vale]

now I just need to hope it doesn't catch fire

[edgy loom]

Try deleting your lava lamps pairing, and connect it using hotspot (maybe your network is weak)

[night dagger]

Not sure if this is the correct discussion, but I wanted to share my "interesting" issue. 
I got a GL.iNet GL-AX1800 (Flint) as an access point, which is connected with a wire to an AVM router that is further away. I have a Main Network and a Guest Network. My other smart home devices exist in the guest network. So if I try to connect the LavaLamp with the 2.4 guest network, it crashes the GL-AX1800 every time successfully. I modified my main network to try to connect to it with the same result. 
Booted up an older AP (wifi4) with dd-wrt installed and tried giving the LavaLamp its own network to exist. I use the dd-wrt device as a repeater and configured it to get its internet from the guest network from GL-AX1800. Not sure how the LavaLamp does it, but it successfully crashed the GL-AX1800 again while the dd-wrt (repeater) was not affected.
I changed the repeater configuration so that the dd-wrt device gets internet from my weak AVM router connection. The lamp paired without issue and works now.
My conclusion is the lamp has its own network now and seems to have a deep hatred for the GL.iNet GL-AX1800. 🤔

[edgy loom]

Network wizards where are you???

[edgy loom]

I have no idea what you wrote but I can say this, lava lamp requires direct network so Neuro could communicate without going through the app

[wispy spruce]

I wonder if the app could add a function to automatically turn off the light

[edgy loom]

More functions will come after connection issues are fixed (literally in FAQ )

[wispy spruce]

Good to know

[night dagger]

no worries, overall with my work around it works now. It just seems to hate my main Router (Access Point) and just wanted to share for the off chance someone else has that Access Point ><

[edgy loom]

Thanks for sharing! Vedal or the dev can look in to this

[wispy spruce]

Well for connection issue... I can't sync the lava lamp earlier today, and after I tried to use my old phone, the problem on my new phone is fix as well

[edgy loom]

Settings, troubleshooting mode on, resyn device list

[wispy spruce]

Yeah, I tried, but it did not work on the New phone. While I download swarm sync on my old phone IphoneX, it successfully connect. After unpairing, i retried pairing with my new Phone and it works this time.

I wonder if there is something inactivated maybe. I'm not a computer science major, All feels magic to me

[edgy loom]

@neat swallow (another ping) pin this video, pretty please

[edgy loom]

[fickle flume]

tbf I just assume that that is the problem bc it would make sense in the context of my problem, but it could probably be anything really

but no matter what Im currently trying, its not going into pairing mode, so it like must still think it is connected to something

[topaz willow]

if the lamp isn't enteringpairing mode (not blinking red when you unplug replug) check out the hardware issues channel

#1432287162753351802

[edgy loom]

Create a hotspot and try connecting with that

[fickle flume]

It started to blink again, but now this

[edgy loom]

Make sure you are using 2.4ghz network

[fickle flume]

but it worked yesterday, why does it not work now?

[edgy loom]

Can you connect with a hotspot?

[fickle flume]

it works, thx guys

[edgy loom]

Could you try now reconnecting with your wifi?

@topaz willow Is it okay if I tell people to pair with a hotspot?

[fickle flume]

With wifi it gives me an error

[edgy loom]

Keep it on hotspot while devs figure out a fix

[fickle flume]

👍 sure

its not to bad since my color of choice that I would be using is green anyways, so im fine without the pairing for now

[haughty urchin]

Facing connection issues!
Together with error code: 207009

I've tried over a dozen times- lamp goes into pairing mode for 2 seconds and stops but app keeps spinning and connecting but nothing happens. Tried logging out and in again so far, no luck!!

[edgy loom]

Try settings, troubleshooting mode on, resync device list
Else create a hotspot and pair with that

[haughty urchin]

Only one I haven't tried is hotspot I'll give it a try thank you~!

[topaz willow]

yeah though its not ideal because itll need that hotspot the whole time it wants to be changed

but generally if it connects to a hotspot imo it highlights that there might be a problem with the base wifi in some regard (the usual culprits in the pins)

[cosmic fractal]

Whenever I enable “Sync to stream,” it automatically disables itself. I suspect this is due to the incomplete pairing, but where can I complete the pairing?

[edgy loom]

Settings, troubleshooting mode on, resync device list
Else create a hotspot and pair your lamp using it

I’ll go sleep, if anyone has trouble, or wants to help, just try/provide “Settings, troubleshooting mode on, resync device list
Else create a hotspot and pair your lamp using it”

[topaz willow]

is it doing it automatically, or is it when you change color? stream sync is designed to turn off if you try to manually change the color

[cosmic fractal]

that worked, now it stays activated, ty

[edgy loom]

[cosmic fractal]

I just resync device list

[cosmic fractal]

It automatically disabled when I closed the device page. But now that you mention it, it's also true that it disables itself when I change the color, so I'm not sure anymore. Um, maybe I jumped to the wrong conclusions because of the previous error.

What I want to share, in case anyone else has the same problem: I spent an hour trying to pair the lava lamp. Troubleshooting mode, resyncing the device list, hotspot, disable mobile data, nothing worked. What helped was reinstalling the app, and then somehow it worked on the first try with the incomplete pairing error message.

[muted pewter]

Anyone know what error 4 is?

[somber siren]

Did it work ? My lamp have the same problem

[worthy bay]

Is there a thread for hardware failure? My lamp has literally turned yellow in the last 72h

[upper canyon]

#1432287162753351802

also it kinda just does that aparently

[worthy bay]

[upper canyon]

thats just what happens when its heated for a while

[severe pagoda]

It would be good if people knew what they bought as merch and how it worked as a general idea, just a thought

[sand breach]

my struggles rn too, tried with hotspot too with no luck

i think its connecting tho just the app stalls

[indigo horizon]

Im getting this too

[muted pewter]

Yeah. Can't find any info on it. Tried all the stuff. Reinstalling the app. Resyncing, 2.4ghz wifi and using a hotspot.

I'm like 99% it's a software thing though so I'm pretty sure it will be ironed our sooner or later.

I'm on iOS btw.

[indigo horizon]

iOS 26
iPhone 17 Pro

Those are my specs

I feel like half of the issue is with IOS 26 but we’ll see

[muted pewter]

iOS 26?! I just checked and I had an update for 18.7.1 (Nvm, I could switch to iOS 26 as well)

iPhone 14 pro

Auto updates is on so I'm not sure why it hasn't updated.

I'll try again after the update is done.

[indigo horizon]

Are you updating

It’s still pretty buggy I thinks

[muted pewter]

Downloading it right now.

[muted pewter]

Still getting Error 4 after updating.

[silver moth]

Have you tried adding it to the Smart Life app?

[muted pewter]

I have not. I'll try it right away.

[silver moth]

[muted pewter]

It worked! And you dropped this: 👑

Thank you king

[silver moth]

You can control it through there but unfortunately stream sync won't work

[muted pewter]

Hey I was happy enough with it being green. I don't really care that much. I would have bought it even it was sold as one colour.

[silver moth]

Okay, and you followed all of the instructions in the pinned message? #1426970657631113376 message
I think we should try some more before giving up

[muted pewter]

Hmm. I've tried most but not all of those. I'll try more tomorrow, it's almost 2am here.

[silver moth]

No worries! Just send a message in here if you want to try more things

[muted pewter]

For sure 🫡

[indigo horizon]

I’ll grab the smart life app and try it out for me in a bit

[delicate remnant]

I'm using an android and trying to pair to the lamp, but keep getting this error
the password is definitely right so im not sure how to fix this

just paired it actually using hotspot and when i tried to complete the pairing again i get this

[edgy loom]

@indigo horizon @delicate remnant @muted pewter @sand breach create a hotspot and use that for pairing. Drop the logs

[muted pewter]

Tried it. No dice.

[edgy loom]

I’ll save the message and check out in the morning

[edgy loom]

[indigo horizon]

Logs of previous attempt to pair

[marsh hemlock]

Idk if they can be classed as an issue? But I just want to make sure I've done this correctly so I had the lamp running to test it then I turned on stream sync which changed the colour to red and kept it on so I turned it off via the switch above the stream sync switch, will it now auto turn on later today or do I need to leave that switch on for it to work

So it currently looks like this

[edgy loom]

Sync to stream, will automatically turn on before stream and off after stream

[marsh hemlock]

So I should have the power switch off then?

That's all I'm wondering really

[edgy loom]

Ye

[marsh hemlock]

Alrighty

[edgy loom]

@indigo horizon @delicate remnant @muted pewter @sand breach were you all able to connect your lamp?

[edgy loom]

Perhaps you are putting a symbol such as space at the end?

[edgy loom]

4 is router connection error

[edgy loom]

Settings, troubleshooting mode on, resync device list

[wraith rain]

kinda stupid because Evils plasma globe does change colour it could just sync to that instead

[zenith temple]

Can anyone help me fix the problem with my lamp not connecting dew to an connection to the router. I tryed it 5 times and the same error keeps popping up

[edgy loom]

What error?

[zenith temple]

let me send u a screenshot

[delicate remnant]

no

[edgy loom]

Check the 2nd pinned message

[zenith temple]

ok fixed it by the power of hot spot

[edgy loom]

What is your issue?

[delicate remnant]

this is what i get if i dont use a hotspot (i had to unpair and repair again)
im going to use a hotspot and see if the pairing is still incomplete

[edgy loom]

Maybe u have entered wrong wifi name?

[delicate remnant]

ok hotspot works now my lamp is fully paired

i guess unless my wifi name has a space on the end i shouldn't have

[zenith temple]

my problem with the router made no sense

the problem I have is how much internet will this use

[edgy loom]

Your error doesn’t say much as it could be alot of things, you could always try settings, troubleshooting mode on, resync device list

[edgy loom]

You can turn off your hotspot and turn it on 2 hrs before live

[edgy loom]

@topaz willow

[zenith temple]

I went into the troubleshooting mode

nothing changed I tryed some stuff and still nada

[edgy loom]

Replug your lamp, or redownload the app

Also check if your network is 2.4 ghz

[zenith temple]

how do I check that again I did that like 5 years ago

[edgy loom]

Most moder routers have both 5ghz and 2.4ghz, some have them both combined and use the better one, to check find the ip adress on your router and go to it on your browser

[zenith temple]

Well theres a new error

[edgy loom]

?

[zenith temple]

Send command error

idk

[edgy loom]

Settings, resync device list

[zenith temple]

Unknown error

getting better and better#

[edgy loom]

Logs please

[zenith temple]

imma just uninstall and reinstall the app

too long

by 101

I will remove some lines at the bottom

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259667169,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259667169,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] opening wifi settings...
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259667169,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 259667169
[log] fetching swarmlink home details for 259667169 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259667169,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[log] [tuya] Unable to find device list for swarmlink_home
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259667169,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259667169 with wifi SSID [ W********** ] pw [ 44 ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"bc54f39b9f0c8809","uuid":"bc54f39b9f0c8809","configType":"config_type_wifi","rssi":-78,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwATpnfgcS8IIP1lcQe13xXOwAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:96:19","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"EUbOKFcV4t4i7q"}
[log] starting android ble activator... {"homeId":259667169,"ssid":"W********** ","password":"44","uuid":"bc54f39b9f0c8809","deviceType":304,"mac":"","address":"BC:35:1E:34:96:19","token":"EUbOKFcV4t4i7q"}
[log] android ble activator result: {"code":207019,"msg":"connect router error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 46260 ms
[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 259667169
[log] fetching swarmlink home details for 259667169 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259667169,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[log] [tuya] Unable to find device list for swarmlink_home
[log] checking for swarmlinkHomeId: 259667169
[log] fetching swarmlink home details for 259667169 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList

here

[edgy loom]

Android ble activator error

Have you disabled Bluetooth?

[zenith temple]

ofc not

[edgy loom]

Can you reenable bluetooth settings

[zenith temple]

nope

[edgy loom]

2nd pinned message check 1st, 2nd 3rd

[zenith temple]

EAP networks (eduroam), wifi extenders, VPNs, or mesh networks. if you use any of these, you'll need to find a way to create an artificial endpoint
this is the only thing that I think is causing all of this

I cant think of another thing

With hotspot just insta connects but Wifi nope

[indigo horizon]

My lamp is connected to SmartLife but not Swarm Sync

[edgy loom]

Are u able to connect to swarm sync using a hotspot?

[edgy loom]

Do u have a wifi extender?

[zenith temple]

I think so but not 100% sure

[edgy loom]

Network wizards come help him

[zenith temple]

Lets just say I have (im not sure if my brother is using an extender)

[indigo horizon]

Was not able to no

[edgy loom]

[edgy loom]

Could you ask him?

[edgy loom]

2nd pinned message check 1st, 2nd 3rd

[zenith temple]

I asked him he says yes

[edgy loom]

There’s your issue

I’m on mobile so I don’t have the ability to search threads, but you should search for “wifi extender” here, there should be a solution

[indigo horizon]

Here’s the error and logs for the hotspot attempt

I’ll just re-pair it to SmartLife and hope it’s an issue that just needs an app update

App Version: V 1.3
Device Version: IPhone 17 Pro IOS 26.0.1

[edgy loom]

Weird

[edgy loom]

If you don’t mind asking from what region are you?

[indigo horizon]

US

[edgy loom]

Does lava lamp flash red?

[indigo horizon]

It does

It flashes red then goes green fast enough for me to know that an attempt to connect has been made

Or at least the app and lamp found each other

[edgy loom]

Did you try settings, troubleshooting mode on, resync device list?

[indigo horizon]

I did

I have to resync and then restart the app for the attempt to go through

And come up with the error

Other attempts they can’t find each other at all

[edgy loom]

You arent using a wifi extender correct?

@zenith temple did you fix your issue?

[zenith temple]

Still havent

[indigo horizon]

I have a WiFi extender but I’m closer to my actual router than the extender

[edgy loom]

Can you turn off your wifi extender?

Dev

[topaz willow]

if you mean the lamp, it should only use wifi when you want it to receive data from neuro or yourself and the payload i doubt is much, but i can't say with 100% certainty

[edgy loom]

Why couldn’t ya’ll give Neuro full access to the network, there wouldn’t be so many problems

[topaz willow]

if you want to be sure just unplug the wifi extender for a tiny bit (if possible) to make sure it isn't interfering at all

when it appears to pair (when the scan has a result), probably the first 2 things id test are

1. can it connect to the official tuya app (this is a check of the app having issues connecting to the same network), ensure that it's still controllable with bluetooth turned off to confirm it's wifi connected
2. can you connect to hotspot (if tuya can't but hotspot can there is some complication with the wifi network itself)

[edgy loom]

3. If tuya can but a hotspot can’t?

[topaz willow]

are these logs implying that that your hotspot also can't connect?

[indigo horizon]

Yeah

[topaz willow]

🤔

well thats a new one

in the tuya app are you able to control it with bluetooth turned off?

it's possible to pair without wifi in the tuya app so want to make sure that isnt happening

[indigo horizon]

I’m connecting to it using WiFi with SmartLife as far as I know

[topaz willow]

turn off bluetooth on the phone

and try to use the app to change color or power after a few seconds

[indigo horizon]

Yeah WiFi I just turned off Bluetooth and I can still control it

[topaz willow]

was it connected to your actual wifi or hotspot

[zenith temple]

ok tried basically everything I could and the lamp still doesnt want to connect

[indigo horizon]

Actual WiFi on Tuya

[zenith temple]

its not that bad anyway Id be mostly using it for the sync for the streams and from what I seen it doesnt use that much hotspot so I could just turn on hot spot when stream is starting and turn off when I want to keep the lamp the same colour

[topaz willow]

have you tried pairing a few times on actual wifi since it succeeded on tuya? there seems to be some who have success just trying a few times after tuya

on non-hotspot

[indigo horizon]

Yeah I tried to pair it on swarm sync after tuya and same issue

[topaz willow]

id try on the app a couple more times but give it some time. im still not convinced the cloud activation it has to do to pair the lamp with the tuya cloud group (based on bundle id) isn't just causing some intermittent problems (one of the few things that official tuya app doesnt do at all)

using your real wifi not hotspot as well

if it can connect on tuya it should work in the swarmsync app too so i dont think you need to keep using hotspot to try and connect

[indigo horizon]

I’ll try again later yeah

[surreal sand]

is there a consensus on how best to get it paired? i can get it flashing red briefly, app doesnt find it (on android) and gives me an unknown error 207009

have resynced on the troubleshooting and tried with hotspot too

[edgy loom]

Are u using a WiFi extender?

[surreal sand]

no

[topaz willow]

does it fail with hotspot?

[surreal sand]

yes same error message 207009

[topaz willow]

interesting, can you copy the debug logs? also meanwhile have you tried tuya smart life app? itll help figure out if its a wifi problem

[surreal sand]

i will try now thank you

[surreal sand]

[log] [tuya] creating home...
[log] [tuya] created home: {"lat":0,"meshList":[],"lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259681390,"admin":false,"homeStatus":0,"sharedGroupList":[],"name":"swarmlink_home","deviceList":[],"role":2}
[log] Landing
[info] updating stored paired devices: []
[log] Checking bluetooth permissions for android OS...
[log] Android SDK <31 detected, using legacy permission checks only
[log] Pairing
[log] bluetooth check results: granted
[log] DeviceList
[log] checking for swarmlinkHomeId: 259681390
[log] fetching swarmlink home details for 259681390 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259681390,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[info] updating stored paired devices: []
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60891 ms
[log] resetting to default pairing page state
[log] Checking bluetooth permissions for android OS...
[log] Android SDK <31 detected, using legacy permission checks only
[log] Pairing
[log] bluetooth check results: granted

theres more i just had to cut it for discord text length

[topaz willow]

did you only cut off like the end cause

those logs look old? i think, is there an app update?

im not seeing any logs about the the scan result or token result which should be there on android logs if up to date

[surreal sand]

erm let me check, im using an older phone from 2018 cus mines broken atm

[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259681390,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259681390 with wifi SSID [ we ] pw [ qq ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"055473575122df14","uuid":"055473575122df14","configType":"config_type_wifi","rssi":-84,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwAlY1E0oPfIPpf0rt00d/RQwAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:9E:28","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"EUFl232AR2312A"}
[log] starting android ble activator... {"homeId":259681390,"ssid":"we","password":"qq","uuid":"055473575122df14","deviceType":304,"mac":"","address":"

:35:1E:34:9E:28","token":"EUFl232AR2312A"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60972 ms
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259681390,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259681390 with wifi SSID [ w************e ] pw [ qq ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"055473575122df14","uuid":"055473575122df14","configType":"config_type_wifi","rssi":-80,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwAlY1E0oPfIPpf0rt00d/RQwAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:9E:28","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"EUg6nMXGED56FQ"}

[topaz willow]

oh there they are

[surreal sand]

sorry long log

[topaz willow]

can you just paste the whole thing in a notepad

and just upload the txt file

or pastebin

either or

[surreal sand]

oh yeah thats easier

give me a sec

[topaz willow]

let me know if you have success in the tuya app

[surreal sand]

it worked in the tuya apopp!

does swarm sync with neuros streams work on there?

[edgy loom]

Nope

[surreal sand]

ah i am glad to have it changing colours for now

[topaz willow]

make sure you can disable wifi and control it in tuya app, then if it works in tuya app try going back to swarmsync (turn bluetooth back on too) and triple check that your wifi creds match what you put in tuya

[surreal sand]

yes i just tried again in the swarm sync app after tuya, it found it this time

[topaz willow]

neato, works fine now then?

[surreal sand]

thanks for your help!

i think so!

[topaz willow]

if you can change color and toggling stream sync turns it red you're all good

[surreal sand]

oh nice that does it yues

just wait till next stream now! thank you

[coarse pecan]

Hello,

I am getting the following error message when trying to connect my lamp.

"Error 207019: connect router error"

I am connecting via a 2.4 Ghz Wi-Fi network.

My system specs are:

Xiaomi Redmi 12 5G
Android Version 15 AQ3A 240912.001
Xiaomi HyperOS 2.0.208.0.VMWEUXM

I am using the most up-to-date version of the app as of this writing.

Will post log in a sec

Best regards

[halcyon vale]

hmm I got the lamp to pair yesterday over hotspot, but today it doesn't want to. oh noooo.

[edgy loom]

2nd pinned post, check: 1st, 2nd, 3rd

[topaz willow]

try connecting via phone hotspot and the Tuya Smart Life app, and report back on which ones work or don't work

[edgy loom]

The issues keep evolving, I wish my pokemon would evolve rather than this

[topaz willow]

they arent changing tho? lol

its the same type of problems lol

the hotspot is an innovation in sanity testing tho lol

[edgy loom]

Solutions i meant

Anyways I chose Magnetite

[delicate remnant]

question does turning off the lamp in the app fully turn it off or does it just turn off the lights

[edgy loom]

Fully turns it off

Except if u have stream sync, it will turn on before stream

[delicate remnant]

ok cool ty

[coarse pecan]

Tuya app also gives a "can't connect to router" error. Will look into hotspot

Edit: Hotspot worked :A

[topaz willow]

if that happens there's something that tuya doesnt like with whatever network you're connecting with

could be a variety of things and tuya is not helpful at identifying what

5g network and wifi extenders appear to be the two most common

or vpns, if you have one active on your phone

ive also updated my debug pin to reflect the best steps to take when you have an issue to help narrow down any issues, for any future problems

[exotic viper]

Okay, I'm digging deeper into the LavaLamp.

5GHz cannot be supported, as the chip does not support it (according to the schematics)
Also only 802.11 b/g/n so if you have 802.11 ac only mode, then it also won't work

Also these are the only security modes (and also open, ofc) WEP, WPA/WPA2, WPA/WPA2 PSK (AES), WPA3

[topaz willow]

eap generally refers to the wpa3-enterprise / 802.1x stuff afaik

the 802.11ac one is interesting though, is that a potentially common default standard in home routers

🤔

[exotic viper]

There is a very high chance yes

[topaz willow]

wonder if thats the cause of some people's generic router connection failure issues

[exotic viper]

Though usually OOB / OEM devices should come with multiple standards for default

I'm not at home so I cannot test rn

I wish I bought more lamps so I could create a production testbench

[topaz willow]

although looking at it more 802.11ac is a 5ghz only standard? so if something is a 2.4g connection I think it would avoid that concern

[exotic viper]

Oh yeah im dumb

but it still worth looking into what protocols the wifi is using

Also a concern for the future: Firmware update are inevitable. How will that be handled?

[topaz willow]

like for the tuya chip? I was under the impression it sort of does that on its own as it needs to since it has a wifi connection, but could be wrong

[exotic viper]

Looking at docs it is an OTA update, but there is non 0 chance someone pulls the plugin during the update and that is

[coarse pecan]

Not using a wifi extender or vpn, and I made sure to use the 2.4Ghz connection.

It's honestly kinda baffling because by all accounts, this should work. Though I'm quite okay with the hotspot workaround

[keen umbra]

I am attempting to pair my lamp. I plug it (leave it plugged in for 5 secs), then unplug (leave it unplugged for 5 secs) and repeat. I can not get it to flash red to pair. Any ideas?

[rose oar]

dumb question, have you tried moving the lamp closer to your router? to test

[exotic viper]

Was the extender/repeater issue looked into? As in deep dive. I'm thinking if the repeater allows port 6668/6669 communication between the repeater clients

[coarse pecan]

Aye, literally within arm's length

[topaz willow]

I think the wifi extender stuff was mentioned by @maiden depot as a hardware issue with tuya stuff

whether or not it can be worked around with hardware wizardry im not sure

[exotic viper]

Interesting, cause both devices should use 2.4GHz wifi common, so hardware issue?

[topaz willow]

5sec might be too long, some people and myself have found you can just rapidly unplug replug too whcih should work

[surreal sand]

i plugged and unplugged rapidly a few times, then slower. the green would flash once, then i unplug again. the next time i plug it in, very slowly pull the plug out so its still connected but not super tight. this put it into pairing mode most of the time

[raven ice]

I figured it out, how it works for me. Since I have pretty bad Wi-fi in my room, it wouldn't work but now it worked after reconnecting a few times. I also only had signal for like 2 mins and after that it died, but it at least worked and now I know how I can make it work.

Btw. thanks for the help yesterday @edgy loom I fell asleep and did not have any motivation to continue with it.
So thank you for that

[edgy loom]

Mind sharing how u got it to work?

[delicate remnant]

Potentially dumb question does the lamp work for evil streams too bc i turned it on with stream sync and it stays red

[edgy loom]

No

[delicate remnant]

ok ty

[edgy loom]

It works, just the color doest change

[glacial slate]

evil has no control over it

tbh may as well turn stream sync off during evil streams

[raven ice]

I did the reconnection like they did in the pinned video. After I did that like 3 times with red light blinking, I had connection for 2 mins. then after that, it broke up again. at least I could activate the stream sync mode. The last 2 pictures I still have now, probably because of the bad wi-fi by the lamp.

[topaz willow]

the last 2 is an old UI for a case that didnt happen but now does happen with a bunch of fixes, in reality you should just unpair-repair if you get that (unless it's caused by an unstable internet connection)

the last 2 generally imply that it was paired and got wifi creds, but if it worked then not usually that implies the connection it was using no longer exists, is unstable, or got changed

[lofty sierra]

Hiya I searched but didn't really find anything, my app is stuck requesting bluetooth permissions when it already has them, are there any solutions to this? on a pixel 8 latest android version

[topaz willow]

is the app up to date

well

you just said that i guess

the permissions loop was a bug from several versions ago so im surprised you're seeing it

what are you seeing exactly, what screens or popups?

[lofty sierra]

Double checked, yeah app is up to date

[topaz willow]

ah yeah

if you click open phone settings and navigate to your app's permissions (assuming it doesnt bring you there instantly), what does it say?

that screens pops up when there's a permission labeled as "blocked" which means it's either disabled in the phone or you declined it access previously so for security reasons on phones you can't re-request

[lofty sierra]

it has location/nearby devices as allowed, and if I open menu all permissions it shows many more including bluetooth but pressing those gives no options just explains what it is
oh when I first opened app my phones bluetooth was disabled so i went out and enabled it. I guess that blocked it? can I unblock it somehow?

[topaz willow]

that shouldnt cause it afaik, can you hit maybe later > settings > troubleshooting mode on then copy debug logs and post them here or in a pastebin

[lofty sierra]

https://pastebin.com/fjKs85M3 here's the log. Thank you btw

[topaz willow]

location is the one being denied

do you have location services on your phone disabled entirely?

in android for me it's just Settings > Location > "Use location" toggle and then for app-specific you can also tap "App location permissions" on that same screen further down and make sure SwarmSync is there under "Allowed all the time" "Allowed only while in use" or "Ask every time"

(if you do, you can turn it back off after pairing, just needs to be on to pair)

[lofty sierra]

It was on, and its allowed only while in use
but precise location was turned off so I turned that on and it seems to work now so that was it. Weird but good its fixed, thank you for the help Hopefully I won't be back here with another issue in 5min

[edgy loom]

[real elk]

Ok, it turned on and off automatically now.
Let’s see next Neuro stream, will it change color or not?

[foggy rose]

Im not able to connect to my lamp im not sure what's wrong

Put it in pairing mode and it was flashing red but went green.

[indigo barn]

You've connected the app to your wifi right?

[foggy rose]

Yeah

[indigo barn]

Hmm.. could try unplugging and plugging it back in to restart the lamp, or restarting the app but that's all I can guess

[foggy rose]

Ok ill try restarting both

Omg it worked thank u 😭😭😭

[indigo barn]

No prob, sometimes ya just gotta hit the big ol' restart to get tech working lol

[foggy rose]

[topaz willow]

the classic IT solution turn it off and on again

[foggy rose]

My lava lamp aint lava lamping. Its been on for 4 hours 😭😭😭

Oh wait this needs to go in the other thread

[rustic zealot]

Found the thread , here are some screenshots I will continue to try and read this thread tomorrow

[silver moth]

Why is the last error just “doing” 😭

[silver moth]

Anyway just check the pinned messages and try everything in there

If none work then send another message in here

[brisk lance]

Unfortunately, I'm encountering the exact same issues as Fizo has above

I tried resyncing a number of times, with two different phones, but nothing seems to be working.

Notes:

1. Ensured network name and password were correct
2. Network is a 2.4G network
3. No VPN, wifi extender, or other network interference was in play
4. I tried clearing the app cache as well as clearing app data between attempts
5. Both Android and Apple apps give the same results
6. All permissions were granted, settings page confirmed this

Here's the screenshots I got showing the unique errors, though they're the same as the ones above. Really sad I can't use it yet, but fingers crossed a fix is released soon

Also, a side note about the pairing - typically the red light flashes for about 5-10 seconds only before switching back to green, as if it's alright. It never actually pairs, but I think it can tell the app is looking for it or something.

[topaz willow]

tuya wtf is "doing" as an error code man

afaik 207006 happens when you're doing to pair a lot rapidly, looking at proper docs it references a device that is already pairing

to both @rustic zealot @brisk lance have you tried pairing in the tuya smart life app referenced in the pin and confirmed if that works or not

[brisk lance]

Yeah, figured that one out looking at the guide

Checking with Tuya now

Negative on the Tuya

It sees it at least, that's something.

[topaz willow]

swarmsync likely saw it too, there's just no feedback for when it changes from scan -> activating

[brisk lance]

Yeah, think thats why it goes from red > green instantly but nothing after

[topaz willow]

if the tuya official app is failing there's stuff at the wifi-level that is wrong rather than the app failing (normally)

next thing to try is a phone hotspot

[brisk lance]

interesting. I did try the hotspot on my other phone and it failed, but trying it with my android and that one went through

Guess that really does mean it's just a borked network thing?

[topaz willow]

sometimes? the networking side of things for tuya is complicated, but since the main tuya app isn't working you may be able to find some decent resources about tuya connect errors

[brisk lance]

Well i just tried another experiment trying to sync it to my AP router I use for networking projects and it synced instantly

[topaz willow]

[brisk lance]

so main router is a no-go, but the AP router with the wack IP config is a-ok

[topaz willow]

xd

[brisk lance]

happy ending ig

[topaz willow]

its silly in the same sense that a 5g router is bad but a phone re-broadcast in a hotspot of the same 5g connection works

[brisk lance]

exactly. last question i guess, does it have a on-off button or do i just unplug the power cable?

[topaz willow]

in the app there's an on/off yeah

[brisk lance]

awesome. thanks for the help, really appreciate it

[rustic zealot]

So with the Tuya app I was able to connect to the lamp via bluetooth instead of wi-fi. Will need to do more testing tomorrow...
probably some wi-fi jank like fiskbone

[topaz willow]

yeah if wifi is failing and only bluetooth works then there's a wifi issue in some regard (coudl be one of the issues in the pins)

[glacial citrus]

Hi, not sure if this is the right place to ask.
I just got my lava lamp and the first time I got some connection issue, I didn't remember what's the error number.
And then the lava lamp showed green light, even if I tried to disconnect and re-connect the power cable for more than 3 times.
It seems like it could not enter pairing mode, is there any way to fix this?
Thanks!

[edgy loom]

Settings, troubleshooting mode on, resync device list

If that doesn’t work out check out the 2nd pinned message

[modest ember]

Hey there! I just set up my lava lamp, but there isn't a brightness setting, just the color setting. It might be because I have a Samsung Fold? Is there a different way to access the brightness settings?

[edgy loom]

Could be a gui issue, post a screenshot

[modest ember]

There's one from the "unfolded" screen

One from the "folded" screen

[edgy loom]

Update the app

[modest ember]

There isn't any option to update unfortunately.

[edgy loom]

You will have to wait for a new update to fix the GUI

[modest ember]

Hahaha no worries, thanks for the help!

[surreal grove]

how does one do the pairing mode on the lamp

it did it the first time but now i cant get it to do it

[edgy loom]

Unplug and replug your lamp

[exotic viper]

and do it quickly

[surreal grove]

okay got it but getting Error 207019

[exotic viper]

Try connecting to a hotspot, like your phone

and try the Tuya Smart Life app

[slow quest]

Having issues with swarm sync. I was able to connect with the Tuya Smart Life, and able to turn off bluetooth and still control the lamp. However, going back to swarm sync, its stuck on searching for lamp, no errors or anything, its just not finding the lamp

[edgy loom]

Read the 2nd pinned message

[slow quest]

which part

i had tried pairing for the better part of an hour last night, and now trying this morning with same issues

[edgy loom]

Are u using any of these: vpn, wifi extender, 5 ghz instead of 2.4ghz?

[slow quest]

no

[edgy loom]

Have you tried creating a hotspot and using that to pair your lamp?

[slow quest]

yes, tried that just now, still same issue

plus, it paired and controlled properly without bluetooth to the Tuya app, so i dont think its an issue with my wifi

[edgy loom]

What error are you getting?

[slow quest]

no error message or number, it just stays on "Searching for lamp" without finding the lamp, and then eventually says it cant find it

[edgy loom]

Can you replug your lamp rapidly 3 times

[slow quest]

yes

[surreal grove]

sigh

cant get it to connect, tried all the pinned stuff

[edgy loom]

What errors are you getting?

[surreal grove]

207009 207019

tried everything

nothing works

[edgy loom]

Can you upload logs

[unborn jacinth]

"code":207019,"msg":"connect router error"

[surreal grove]

i can see that

[unborn jacinth]

your wifi ssid and pwd you entered seem to have witespaces at the end
"ssid":"B******* ","password":"e******* "

[edgy loom]

Are you connecting far away from the router

[surreal grove]

using my phone hotspot

ITS CONNECTED

WOO

thank yall

[edgy loom]

[surreal grove]

technologica

[humble plume]

i am able to connect to Tuya and using hotspot. But still not working in swarm sync

[humble plume]

and i have no blue light

[edgy loom]

Blue light?

Bluetooth?

[humble plume]

it only have red and green

when i set to blue it just close all light

[edgy loom]

Contact juniper

This is an issue with hardware

[humble plume]

by DM?

[edgy loom]

https://neurosama.junipercreates.com/docs/contact

[bold wagon]

I tried to unplug and plug it back in, won't turn to red to sync...

[edgy loom]

Does it at least flash red?

[bold wagon]

No

[edgy loom]

Are you using a travel adapter?

[bold wagon]

it is the one I have been given

UK

[edgy loom]

contact juniper

#1432287162753351802

[normal cape]

Howdy, sorry to bother. My wifi is a 5GHz network. So is it impossible for me to pair it ?

[edgy loom]

Most modern routers come with 2.4 ghz, check your network, perhaps you have a setting enabled with combines the two and pick the best one

[normal cape]

Well problem is i'm still at my parents house, so its their wifi. I don't have the password and stuff to access the settings and stuff, so i guess it's just gonna stay green for now. Thank you still for your fast answer

[edgy loom]

You could try creating a hotspot and using that, or connect to tuya smart life app

[normal cape]

I have no idea how to create a hotspot, i'm And know close to nothing about tecnology. So i'll try the tuya smart life app

It works with the tuya smart life app Maybe i'll try and look to create a hotspot thingy later, to use the actual app. But it will do for now, thank you

[bold wagon]

I think the board is fried. I can smell burnt too.

[edgy loom]

Contact support

https://neurosama.junipercreates.com/docs/contact

[bold wagon]

I did, thanks...

[topaz willow]

the brightness should definitely be there on that UI, there is definitely bad issues on that screen in particular for tablets but when its in the thin UI it should show up, weird it isn't

[topaz willow]

are you still having an issue? can you try to pair one more time and then after letting it sit for at least 5mins (it will usually time out by this point if all checks fail) go into settings > troubleshooting mode on > copy debug logs and then post them here in either a txt or pastebin

[topaz willow]

just curious, is it working in tuya app using bluetooth mode? or is it working with wifi (can you disable bluetooth and still control it)?

[normal cape]

Using bluetooth. Can't use the wifi cause of the 5ghz problem

[topaz willow]

ah ok just makin sure

[edgy loom]

I wanna get better at coding to do stuff like developing apps

[lethal walrus]

so err we've all had problems with linking the lamp with the app, but what happens when the lava lamp doesnt want to turn off anymore?

[edgy loom]

[lethal walrus]

cant change color either stuck ijn stream sync mode

[edgy loom]

Send logs

[edgy loom]

Resync device list

[lethal walrus]

Been doing that

Oh

Wait

It changed color

welp nvm app made me unpair and repair the lamp

well turns out if you on dual band wifi (mines a xiaomi) the app has problems syncing with the lamp

[edgy loom]

That’s covered in the pinned message

[lethal walrus]

i meant connecting to 2 wifi networks at once

my main wifi connection was a 2.4ghz, but my phone also connected to another wifi at the same time

some phones got that option

[twilit mist]

Anyone can help?

I put my Wi-Fi name and password and still nothing

I make sure to start pairing after replugging the lamp 3 times

[lethal walrus]

try moving closer to the router?

[twilit mist]

I'm literally next to it

[lethal walrus]

oh

[twilit mist]

Like 1 metre away

[lethal walrus]

click maybe later and click on resync?

[twilit mist]

Still nothing

[edgy loom]

Create a hotspot and use that

[twilit mist]

I actually did it just before you made this message

and yeah, it works on my mobile hotspot

(not my PC hotspot, even though I set it to 2.4Ghz )

eh, it's a bit inconvenient for me, but at least it works, I guess

[near lily]

As it turns out this lamp is very much not wanting to pair right now

I have confirmed the network being connected to is 2.4GHz exclusive, the router is split into separate networks for each band

[twilit mist]

I guess I need to buy a separate mobile device, make a hotspot with it and keep it at my PC 24/7

[exotic viper]

Does your wifi have 5GHz?

[near lily]

The error also seems to be different each time, so not sure what the root cause is

[twilit mist]

Hell if I knew

Probably

I have no clue how to check it

(yes, I'm that backwards with tech)

[unborn jacinth]

try the tuya smart life app 📌

[near lily]

I guess I'll try
I have no clue what that is though

[unborn jacinth]

lamp has tuya chip inside

[near lily]

I've heard of that

[rose oar]

you shouldn't need to do that all the time it's just to check if your router was being the problem
if your router is just doing 5ghz you can change it to also do 2.4ghz and connect it to that!

[near lily]

It says failed to connect to router

Which to me makes no sense but I guess I gotta figure out why it's failing

[twilit mist]

The problem is, I have absolutely no clue how to operate my router 😭
I will try to figure it out tomorrow

[near lily]

Errored with failed to connect to router
I see no reason as to why it would

[unborn jacinth]

check the 📌 here
try hotspot to make sure your lamp wifi is ok

[edgy loom]

Gn all

[near lily]

So it paired with a hotspot...
Concerning

[exotic viper]

What are your WIFI settings? Band / channel / protocol

Maybe we can filter down the root cause this way

[near lily]

It's using two networks, one is 2.4GHz only and the other adds 5G to the name and is 5GHz only

[exotic viper]

I was surprised that my weird network worked first try

[exotic viper]

yeah that seems ideal

[near lily]

Unless the lamp is completely blocking out the signals coming to it, I see no reason for it to not work

[exotic viper]

The lamp is operating mainly on 6668 and 6669

[near lily]

I assume it establishes outgoing connections rather than needing incoming connections

The other error it likes along with the router connection failure is a 207009

[exotic viper]

the lamp broadcasts on port 6667

[exotic viper]

I assume it tries to connect to the router and then the remote server

Dunno if it does via IP address or direct IP

I see DNS resolutions made by the lamp

[near lily]

I don't think anything on the router should be blocking port 6667 at least

I can grab the router settings though

[slow quest]

I was able to pair it later, though it said something about the lamp not connecting to the internet and to check the homepage. No issues showed up there, and i can control it without bluetooth enabled, so don't know what that message meant. Its working fine

[exotic viper]

It is not bluetooth controller, but remote online

[near lily]

I can't figure out why it's not doing the thing

[twilit mist]

ok so I have one more issue... for some reason I can't change the lamp color?

it's green and green only

[near lily]

Does the WiFi mode matter?
There's options like 802.11b and 802.11g

[exotic viper]

it supports bgn

Can you reach a3-us.iotbing.com ?

@twilit mist

[near lily]

Pinging from the laptop, it times out requests

[exotic viper]

Yeah there is the problem nvm

[near lily]

So?

[twilit mist]

didn't help

[exotic viper]

wait now it times out for me as well, huih

ok opening the site works

[exotic viper]

Do you see the lamp in the list?

[twilit mist]

yes

[exotic viper]

and you are on hotspot rn right?

[twilit mist]

and there is the UI to change colors

but it doesn't change the lava color

[twilit mist]

yes, still on hotspot

[exotic viper]

Do you have a chance of using 2.4/5 in the hotspot?

[twilit mist]

ok, I found out why my lamp doesn't change the color

and this is the most hilarious thing you could think of

for some fucking reason, my app connected with the lamp my dad has in my room

[exotic viper]

WHAT

[twilit mist]

SOME RANDOM ASS LAMP, THAT'S NOT EVEN A LAVA LAMP

BUT FOR SOME REASON I CAN CHANGE ITS COLORS

THIS IS SO FUCKIGN HILARIOUS

[exotic viper]

I mean it makes sense when you think of it as a IOT lamp

[twilit mist]

wait I need to record it

[exotic viper]

but that is a big bug @topaz willow

Doesn't the app filter the device type?

[near lily]

So anyway any clue as to why my lamp is not connecting on the main WiFi?

[near lily]

I see literally no reason it shouldn't

[edgy loom]

[twilit mist]

sorry, for some reason the recording cut off once I switched from camera to my Swarm Sync app

but I swear to god, I don't make this shit up

[exotic viper]

Ok, I have an idea, but we need to go deeper

since you know how to operate around python3

[edgy loom]

Your dads lamp connected to swarm sync?

[near lily]

Eh, not sure if this laptop has Python installed

[twilit mist]

apparently? but how the fuck is this possible

[near lily]

Oh it does

Apparently

[edgy loom]

Tuya chip

[twilit mist]

and why it's not connected to MY GODDAMN LAMP

[near lily]

Sure then

[exotic viper]

oh great, then I'll send you a python3 file with basic data

[unborn jacinth]

disconnect that lamp from power temporarily
pair up your lava lamp
and then you can repower that other lamp

[edgy loom]

I would suggest turning of your dads lamp while you are trying to connect

[exotic viper]

oh wait im stupid, you would need to connect to the main wifi first

I wanted to do network connection thing, but you would need connection first

Actually, do you see the lamp receiving a DHCP IP address in the router?

[near lily]

Well my laptop is connected to it

[edgy loom]

@near lily what’s your issue?

[near lily]

I don't know if it's just that it doesn't update but I don't see a new device appear

[near lily]

Lamp not connecting on main WiFi, reason is not apparent

[edgy loom]

Do you have vpn on, wifi extender?

[twilit mist]

it worked

[near lily]

No, none of that

[edgy loom]

[twilit mist]

man, why is there so much issues with these lamps

[near lily]

Scuffed lamp thingy

[exotic viper]

Technology

[edgy loom]

Any errors?

[near lily]

It seems to like failed to connect to router and whatever 207009 is

[edgy loom]

Classic

[near lily]

The root cause is not apparent though

[edgy loom]

Did hotspot work for you?

[near lily]

It did

I have no clue why that works and main WiFi doesn't

[edgy loom]

That’s a question for magic 8ball

[tiny stream]

Does lava lamp work only with 2.4G wi-fi networks?

[edgy loom]

Yes

[tiny stream]

Shame

[edgy loom]

Why?

[near lily]

Wa
Doesn't sound like that helps with the lamp

[edgy loom]

Most routers come with 2.4 ghz

[edgy loom]

Can you restart your router

[exotic viper]

I have an idea before restarting

[tiny stream]

Because i will need to do something to make my phone connect to both 5g and 2.4g networks. Hell, i don't even have 2.4g network right now

[near lily]

Restarting stuff is kinda annoying and I like to avoid it

[exotic viper]

although do not know what kind of router you have Superbox

[near lily]

This thing is an Inteno router

[edgy loom]

On routers settings there you can split in to 2.4 and 5

[exotic viper]

does it have manual IP address assignment based on MAC address

[near lily]

An Inteno EG400 it seems like

[near lily]

No clue where to look to figure that out

[exotic viper]

ah

[edgy loom]

https://tenor.com/view/anime-idea-i-have-a-plan-i-have-an-idea-gif-14108957

@near lily do you have any other phone u could connect with?

[near lily]

I have this phone, one that has a dead network chip and one that has a battery that discharges while plugged in

[edgy loom]

Any family members?

[tiny stream]

Yeah, i know. I just want to still use 5G network for fast connection to watch streams or other stuff. Will need to do some digging in documentation to find how i can make phone use different networks for different apps or something like that

[near lily]

I guess, not sure how another device would help though

[edgy loom]

[edgy loom]

@topaz willow edit: (sorry for the ping mate)

[near lily]

I would assume just making a secondary network with 2.4GHz only would be enough

[edgy loom]

Idk im thinking outside the box

[near lily]

I doubt it's about the phone

[exotic viper]

After you done the connection to the 2.4GHz from the lamp, your phone can use the 5GHz

only the lamp is required to use 2.4GHz

you do not even need to be on the same network to change the lamp

[edgy loom]

From the way I understand you only need to give 2.4 ghz cred to the lava lamp, you could still use 5ghz (thats not been tested, but u could try that for us)

[exotic viper]

Can confirm, I did my pairing while my phone was on 5GHz, it just needs to be able to communicate directly

[edgy loom]

I see

[tiny stream]

Oh, so the lamp management goes not directly from lamp to the phone but via remote server and they don't need to be in one network?

[exotic viper]

Nope

[tiny stream]

Okay, sorry, i misunderstood it then

False alarm i guess

[edgy loom]

Sorry I didn’t explain properly

@near lily is it working!?

[near lily]

With what exactly?

[edgy loom]

Router/wifi

[exotic viper]

Is your laptop connected to the network via cable btw?

[near lily]

Doesn't seem to be

[near lily]

No it's my remote laptop connected via WiFi

The same 2.4GHz WiFi the lamp is supposed to use

[exotic viper]

so it accesses the remote server

since the app works, that is crossed out then

[edgy loom]

https://media.discordapp.net/attachments/1059569601144442911/1258811064867618957/EvilNotL.gif

[exotic viper]

Actually. Does your WIFI contain any special character!?

[spiral bloom]

the poor desk

[near lily]

The name has a -

[exotic viper]

does the hotspot have a dash?

[topaz willow]

no, vedal and I didn't think it would be a big deal if users added non-lamp stuff

[near lily]

No it's my phone's model name

[exotic viper]

Ah okay then

[exotic viper]

Can you try please unlinking the lamp, change the hotspot name to contain a dash and retry?

[topaz willow]

i went to a meeting and 200 messages popped up in here

[edgy loom]

Gotta connect neuro to my smart home

[topaz willow]

bro if theres an issue connecting to wifis with special characters im blowing up

[exotic viper]

That is going to be fucking hilarious

cause my wifi does not contain dash and it worked

[edgy loom]

Can you rename you wifi to include special characters and try that

[exotic viper]

Yeah one second

[edgy loom]

Fuck im gonna explode from this coughing

[near lily]

It pairs fine

[edgy loom]

Sorry what?

[near lily]

Pairs fine with the hotspot when it has a -

[edgy loom]

Oh

https://media.discordapp.net/attachments/1059569601144442911/1258811064867618957/EvilNotL.gif

[near lily]

This lamp is so scuffed

Oh the troubleshooting has gone on for so long the lamp is starting to be heated up by now

It just did something funny

[topaz willow]

im trying to catch up on this one, main wifi doesn't work, hotspot does?

does tuya app work with main wifi

[exotic viper]

ok it even works with ASD%\=[]<>ASD

[topaz willow]

or no

[near lily]

Not that either

That was one of the earliest attempted things

[topaz willow]

ok

these ones are the more tricky ones cause its usually some wifi issue and not the app, but it's absurd to try and pinpoint the issue cause tuya isnt very helpful at telling you

[exotic viper]

ok you do not even need to be on the same wifi

[topaz willow]

you don't, no

i pair to my 2G while on my 5G on the phone regularly

quite literally all it does is go "here lamp use this ssid/pwd to try and connect to a local wifi network"

the app tries to load your active SSID but you can change it

[edgy loom]

Than why doesnt it work

[topaz willow]

when i hear

[near lily]

It's truly so confusing

[topaz willow]

app doesnt work, tuya doesnt work, hotspot works

i read the wifi is incompatible in some regard

[near lily]

Well I would need to know what makes it incompatible

[topaz willow]

but there's so many potential things that could be wrong

yeah

tuya just returns generic errors when the wifi is imploding

[exotic viper]

Does it error out on DHCP failure?

[topaz willow]

even the official app is no better

[near lily]

I don't know what it fails on, it only gives me, at seemingly random, one of two error codes

[topaz willow]

if you're trying to test wifi stuff make sure you're testing with the tuya app since it's a better source of truth for if a fix worked or not, just make sure it doesnt pair bluetooth only

since if the chip manufacturer's app doesnt work, swarmsync definitely wont xd

[near lily]

Well right now both definitely fail

This time Tuya didn't even give a proper error, just says failed to add the device

[edgy loom]

Would it be possible to factory reset routers settings? @topaz willow

[near lily]

I'm not doing that, I need my server stuff

The WiFi configuration is unchanged from the defaults though

[edgy loom]

Server?

[near lily]

My main PC works as a server

[brittle saffron]

how far away is the lamp from the router?
you said no special characters in the SSID but what about the password?
do you have WPA or WPA2 enabled or only WPA3?

[near lily]

This specific router lets me have a free static IP for it

[edgy loom]

Can you temporarily disconnect your pc?

[near lily]

Why though?

My PC is on a LAN port

Not WiFi

[edgy loom]

Oh

[near lily]

The lamp is within range, I can get range on my phone below, behind and above it, and it's not even minimal range
The password has no special characters
I can try changing the encryption mode configuration from WPA2 only to WPA + WPA2

Nope, changing to mixed WPA/WPA2 mode did not help

WPA3 is not supported by the router

Wait did I change it on the wrong network by accident?
Am I dumb

No it was the right network

[edgy loom]

I wish you good luck on fixing your problem, i have to sleep

[near lily]

This lava lamp is so convoluted

[topaz willow]

do you have any other smart devices in your house, the chip used for the lava lamp uses pretty common standards (AFAIK) for smart stuff

[near lily]

No, not as far as I'm aware

[exotic viper]

it uses CBU-IPEX which is pretty much standard iirc

[near lily]

All other devices connecting to WiFi are phones and laptops

[topaz willow]

you may be able to find hints in how to fix it by searching your issue for smart devices in general then

[near lily]

I'm not finding anything specific to my router

[exotic viper]

ok just tested, works on 2GHz B/G/N any frequency, any channel width

went through the whole options in my mikrotik

one thing I did not try is hidden SSID

[near lily]

Pretty sure mine is not hidden SSID

[exotic viper]

OKAY! Hidden SSID causes 207006: doing

doing what

OH connect router error hello

now it worked

[topaz willow]

the message for 207006 is so useless but its basically device already in progress of pairing

[exotic viper]

hidden ssd works as well

[near lily]

Is there any way to confirm if the lamp is getting signal? There's signal all around it 100% at least

It wouldn't be blocking the entire signal would it?

[exotic viper]

I mean it connected to your laptop, that should not be a problem

[near lily]

Would be cool to know what error 207009 actually means

Connected to phone, not laptop

The laptop doesn't hotspot

I have like 3 different devices right here

What does this 207009 mean? It's so annoying

Welp guess it's time to try restarting this thing

[unborn jacinth]

207009 Unknown error.
https://developer.tuya.com/en/docs/app-development/android-bluetooth-ble?id=Karv7r2ju4c21#title-37-Error codes

[near lily]

The most stupid type of error

207019

These errors are not particularly helpful

[topaz willow]

welcome to tuya xd

those are the tuya error codes

they suck xd

if it's related to a wifi incompatibility issue the usefulness goes out the window

[exotic viper]

honestly it would help if we had the firmware

atleast we could deep dive

[unborn jacinth]

ghidra?

[exotic viper]

I mean might as well

[near lily]

This has been going on for so long the lava lamp heated up and started doing the lava lamp thing

Hopefully this doesn't become another one of those issues like the time the Windows 10 living room PC refused to install a newer version of Windows and I had to jump trough 40 hoops over like 4 years to get it to do so

I have 0 clue as to what to try

[spiral bloom]

[near lily]

I found nothing regarding issues specific to my router, I don't see anything wrong with the router configuration, the 2.4GHz and 5GHz are isolated, it should all work fine

But then it gives useless errors that mean nothing

[near lily]

This lava lamp must be the single most confusing device I've ever encountered
No other device ever has refused to connect to the WiFi network at all

It is a slight ways away from the router but my phone gets a fine signal all over the lamp so I don't think the lamp should have issues either

Can't really keep smashing my head against a wall all-night either trying to find what to do to make the lamp work

I don't know what to try any more
And I would very much like my lamp to not need to be tethered to my phone all the time

[brave forge]

Cannot connect with any of the trouble shooting steps but atleast I got a green lava lamp

[mild herald]

💀 bro same

[near lily]

Basically what I've been trying to fix since I turned on the lamp

Probably gonna have to give up for today

[mild herald]

my router cant separate the 5.0 & 2.4

is it over

[near lily]

Mine has discrete 2.4GHz and 5GHz networks
But it still doesn't do the thing

[mild herald]

really no clue whats on going there lol