#Swarm Sync issues

1 messages · Page 3 of 1

topaz willow
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ok well a few minutes is definitely way too long lol

spiral bloom
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i did it with like 1s intervals

topaz willow
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have you ever gotten it to blink red?

pastel rune
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Twice, once when I initially plugged it in, but by the time I got the app ready it stopped, and again when I was unplugging and replugging, but only for a second or 2, then the app failed to connect

topaz willow
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and just to confirm, the pairing steps is

  1. start with it plugged in, should be green
  2. unplug the cable from the back of the lamp, wait up to 2-3s, replug it back into the lamp
  3. instantly unplug it again, wait that same delay, replug
  4. repeat step 3, you shouldve now unplugged and replugged it 3 times total
  5. when you plug it back in the last time, it should turn green for a moment and then blink before starting to blink red quickly
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in your second case, were you able to submit wifi credentials? or did it stop before you could

pastel rune
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It stopped before I could

brazen jacinth
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My lava lamp just stays green and won’t start flashing I’ve unplugged it

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Multiple times and still nothing

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It still couldn’t find my WiFi just keeps searching and never finding my lamp

topaz willow
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if the lamp itself is failing to enter pairing mode probably report it to #1432287162753351802, pairing mode stuff is hardware-related. if you can get it to blink and then app is failing to pair with it while it's actively blinking red that'd be a problem for here

pastel rune
scarlet dove
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Hello, i think i have a bluetooth issiue or something, everything works fine, it goes to pairing mode, the app is searching, i even checked bluetooth devices and it showed up as TY, but it wont connect to the lamp

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or it is a wifi issiue, but i think if wifi doesnt work, bluetooth should still connect, maybe?

spiral bloom
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you using 2.4GHz wifi?

scarlet dove
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yes i cant even activate another

spiral bloom
topaz willow
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there's a new build which has some important changes that might help a lot of people, it's currently being reviewed by playstore so it should be available soonish

spiral bloom
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going to bed soon but if needed can test stuff tomorrow after work

scarlet dove
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i copied the log its too long for here 😅

spiral bloom
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put it in txt file and share that

scarlet dove
solid lava
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UK set to and located in

topaz willow
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i see the device being paired in some of your debug logs

solid lava
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UK and located in

scarlet dove
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uhh i guess it worked

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thank you

topaz willow
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xd

scarlet dove
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vwery strange 😅

topaz willow
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thats a bug im hoping is fixed by the new build coming

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but need to see logs after it gets approved

scarlet dove
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thank you a lot Melhappy

grim talon
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So the app just shuts down every time the moment it starts searching for my lamp.. Is the app just bugged or something atm?

topaz willow
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what device?

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also, for the android folks the new update should be live, for any pairers I await logs (if it errors) Prayge

grim talon
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Ok so after updating the app it's not shutting down anymore. But now it's saying "unable to connect" with the error code "207003: missing param: ssid"

cedar wyvern
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can confirm it now works, im synced and everything

topaz willow
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can you copy logs since it's not crashing anymore? maybe later > settings > troubleshooting mode > copy debug logs

topaz willow
topaz willow
cedar wyvern
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GG my dude

topaz willow
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hopefully more people can confirm it stopped doing the weird error into required resync

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if that bug was squashed that will be a lot less bug reports xd

grim talon
topaz willow
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you can post here

grim talon
topaz willow
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is your app updated? im seeing the device in your debug logs, so if you're on the not latest version you may be able to fix it by going settings > troubleshooting mode on > resync device list

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i should probably remember to actually reply since people may tab away from the discord lol @grim talon

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or rather itll fix the issue whether you're on latest or not, but resync should fix it based on the logs

grim talon
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I'll try pairing it again to see if that fixes anything

topaz willow
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update the app and try unpairing then repairing it

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there's a state where the lamp can fail to pair wifi sometimes

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also make sure the wifi name field is actually filled out, in your logs it was blank 2 of the 3 pairing attempts

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it wont persist if you have to repair a second or third time (something I need to also fix at some point)

grim talon
topaz willow
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oh

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yeah if you changed your wifi info thatll definitely do it

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the wifi you give it will what it uses to receive information, so if you ever change the wifi name or password you'll need to resync it

grim talon
topaz willow
silver moth
gilded knot
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Hi guys, how should this problem be handled?

IMG_6466.png
silver moth
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Try to rapidly plug and unplug the lava lamp 3 times.

topaz willow
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most common problem with a bluetooth timeout on ios is using a 5G network instead of a 2.4G network

sour flicker
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i am not sure if i can get 2.4G network at my house, i don't have access to wifi settings here because i am only renting a room and don't control the wifi, but the only network being sent from the routers are 5G, does that mean i cannot get my lamp to connect to my app at all?

neat swallow
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Thats what i am wondering tbh

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5G wifi is such a normal thing to have in most homes
im wondering how this is even a problem

topaz willow
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supposedly 2.4G is the standard for most smart light technology, and afaik all 5g routers should be capable of emitting a 2.4g network as well

neat swallow
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Well i sure would love to know how to use it then neurOMEGALUL

topaz willow
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but yeah id love if it worked with 5g but thats not in the control of myself or vedal thats a fault of smart light manufacturers neurOMEGALUL

glacial slate
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doing some light googling, 2.4g is the standard but some brands have been experimenting with 5g or dual bands but 2.4g is just easier to make

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so I guess it makes sense for the lava lamp to follow suit

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it would have likely made it take longer if they tried to dual band or focus on 5g

stark trench
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so, quick question, i just got my lamp and i put in the wifi and all that, the lamp flashes red and then it goes to green, but it doesn't pair with the app, does anyone know the fix?

topaz willow
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yeah the lamp is built on technology from one of the popular smart home tech manufacturers, which follows that standard

topaz willow
stark trench
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i'm on ios

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i just downloaded the app about 10 mins ago

topaz willow
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okie, are you trying to pair with a 5G network?

stark trench
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i dont think so

topaz willow
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routers usually broadcast a dual-band (5G/2.4G combined, sometimes works sometimes not depends on the router), or two spearate networks one for each

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the most common issue with ios pairing failure is using a 5G network sicne the lamp can't connect to them (usually)

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can also copy paste debug logs here (settings > troubleshooting mode > copy debug logs)

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while you're there try the resync button though thats usually a magic button for android not ios

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actually i forget if ios has the resync button yet

neat swallow
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so ok
im also having the same trouble with iphone
my router is definitely broadcasting 2.4 and 5

how do i like
choose

stark trench
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there's my debug logs

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also i tried everything else you said about the resync, didn't work

topaz willow
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nothing looks incredibly out of place, if I had to guess it'd be a wifi thing. you can do a sanity check by trying to pair the device on the official tuya smart life app. if you can only pair via bluetooth and not wifi it's the fault of the wifi

topaz willow
neat swallow
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erm thats a good question
I use a bog standard AT&T router they gave us because we dont get a choice
BGW320-500

topaz willow
stark trench
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so the Tuya app worked, so i'm guessing that means it's the wifi's fault?

topaz willow
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did it pair with wifi or only bluetooth

glacial slate
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the best way is to go directly to the site of your specific internet retailer, in heir's case at&t, and find their internet support section, it should have a way to get to your router ip address and adjust from there

stark trench
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it paired with wifi, like it asked for the network name and password and it worked

topaz willow
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so if you disable bluetooth on your phone, it still lets you control the device from the app right

stark trench
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correct

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just checked

neat swallow
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so i guess this just isnt gonna work
love wasting 60 dollars ICANT

topaz willow
# stark trench correct

hmm ok so the wifi shouldnt be an issue, can you reenable bluetooth, go back and try to pair in swarmsync + make 100% sure wifi creds are the same, then copy debug logs again if it still fails

stark trench
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okay i'll give it a try, thanks for all your help btw

topaz willow
neat swallow
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also why in world does a bluetooth device even need wifi connection
its literally a router problem
I expected this to just be attached to the phone

topaz willow
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it's so neuro can communicate with it, the phone isn't a middleware for the two things

neat swallow
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then why even have an app

stark trench
topaz willow
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you could try the tuya app like deviairz did to double check the wifi issue

neat swallow
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this is a massive problem that literally every iphone user will have and most people cant adjust their router settings

topaz willow
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router stuff being one thing there are plenty of people who have downloaded and gone through everything with no issues

neat swallow
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also i have no clue what tuya is??

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that kinda came out of nowhere

topaz willow
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its the company who manufactured the smart light chip that is used to let neuro control it from the cloud

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they do a lot of smart device things so they have their own app to generically control them

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its been used as a sanity check for a handful of people who were having wifi connection issues, like deviairz before you who got it to work after trying it

neat swallow
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ok i have the tuya app installed
exact what am i supposed to do?
sorry if you said earlier its late an di have a headache

topaz willow
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top right should be a + icon > add device, it starts scannign for devices at this point. then you put the lamp in pairing mode so the app picks it up

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if you're at the login step there should be a login as guest in small text at the bottom iirc

neat swallow
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local network or bluetooth

topaz willow
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local network

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same as swarmsync try to input your wifi credentials and see if it connects

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if it looks like it does try disabling bluetooth and seeing if you can still change the light

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if all that works your wifi should be fine

neat swallow
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found it instantly

topaz willow
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detecting the lamp is normal, the swarmsync app usually doesnt have issue finding the lamp either it has issues activating it with the wifi credentials

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itll just bundle it all into the same device not found if it fails though

neat swallow
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im 99% certain iv ebeen putting those in right

topaz willow
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did it pair on the tuya app

neat swallow
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it did

topaz willow
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ok, now maybe if you head back to the swarmsync itll just magically work like it did for dev

neat swallow
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i assume i should be fully pairing it with the Tuya App?

topaz willow
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also make sure you can still control it with bluetooth off from tuya app

neat swallow
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can do

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taking a sec to sync

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like the lil wheel is still loading

topaz willow
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on tuya or swarmsync

neat swallow
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tuya

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erm on e sec

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added successfully

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let me try without bluetooth

topaz willow
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able to control it from the app even with bluetooth off as well?

neat swallow
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yes

topaz willow
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ok, try heading back to swarmsync and re-pair it, triple check wifi stuff is the same

neat swallow
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(bluetooth needs to be on right?)

topaz willow
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yeah yeah turn it back on

neat swallow
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its not connecting
it goes from flashign to green decently queickly and thats it

topaz willow
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like flashing to green quickly when you submit wifi? or in general before you can even submit wifi

neat swallow
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i submit wifi
its stays flashing for li want to say liek 10-15 seconds
then it goes to green

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maybe i need to update my phone?
surely that cant be the problem

topaz willow
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ah yeah pairing mode times out naturally after about that long

neat swallow
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I'll update IOS and get back to you

I swear if this is the problem...

topaz willow
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if the net works on the tuya app there might be something strange going on for your swarmsync

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it shouldnt be, but thats not bad to try lol

neat swallow
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47 minutes to update
welp

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heirEheh it might actually be an IOS problem
I somehow uh
havent updated from IOS 18 (current version 26)

edgy loom
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Morning neuroLookUp

glacial slate
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bruh

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bro using ancient iOS

neat swallow
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LOOK

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LOOK LOOK LOKK

edgy loom
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???

neat swallow
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I HAVE AUTOMATED UPDATES ON

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it just decided to not

glacial slate
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yeah that is a year out of date which is eternity for phone life

topaz willow
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lmao

neat swallow
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we will know if its an IOS problem in about 10 minutes

topaz willow
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id welcome if that was the problem cause then its an easy fix

neat swallow
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the good news is that the wax hasnt moved a whole lot yet so im not missing a whole lot yet

edgy loom
topaz willow
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its an iphone in this case i dont think its that same problem

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though maybe who knows

edgy loom
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Idk, most of the time when people came with stuck green color, that resolved the issue, I didn’t ask if they are ios or android

neat swallow
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ive pushed the button a bunch

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lol

edgy loom
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Press it more neuroLookUp

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You might be the unlucky one to need 100 pushes

topaz willow
neat swallow
topaz willow
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ive also asked to kick off an ios build to try and get ios to have the more updated debug logging and bugfixes (though i think most fixes were android oriented since it looked like most ios users didnt have a ton of issues)

neat swallow
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if this si truly just an "iphone app needs to be fixed" moment ill be happy

edgy loom
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If only i was neuro fan a year earlier and had purchased the lamp

topaz willow
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for what its worth my iphone which works with the app is on ios 18 as well kekw

neat swallow
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love how the thread owner doesnt have one

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lmao

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vedal send them a lamp

glacial slate
edgy loom
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Another one falls to the Great Demon Eduroam neuroLookUp

neat swallow
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guys

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it was an IOS problem

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somehow

edgy loom
neat swallow
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updating my phone fixed it

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i cannot give any other good info

edgy loom
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Enjoy the lava lamp and the new Ios neuroCopium

glacial slate
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another L for ios

bleak bone
# neat swallow updating my phone fixed it

I do hate to be that guy, but I do wonder if it had more to do with just a restart of the phone. I have had a lot of weird wireless bugs and issues on both iOS and Android just magically by a simple restart.

neat swallow
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It could be one it could be the other who knows

topaz willow
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aint no way updatting fixed it LOOL

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i hate apple sometimes

neat swallow
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Same but I like the UI and feel more

edgy loom
neat swallow
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It looks nice even with the lights on

edgy loom
neat swallow
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That was a thing I was really worried about when I first saw the prototypes

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Let me check

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Looks real nice

IMG_7753.png
edgy loom
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Why is it just me despair

neat swallow
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I feel like the bottom buttons could be a little bit lower

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But I understand why they aren’t

brisk veldt
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That is space for android buttons

neat swallow
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It’s also space for the little home bar on iPhone

IMG_7754.png
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But I feel like it could be just a little bit lower

topaz willow
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i love iphone as a consumer but ive grown to hate it as a dev neurOMEGALUL

neat swallow
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This is my first time seeing the liquid glass stuff. I don’t hate it but it’s rather different

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(In the IPhone UI I mean)

topaz willow
edgy loom
topaz willow
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my iphone's app is a bit scaled up more than it should be

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i did do one small tweak in the build in the coming days but i dont think itll fully fix it (or do anything at all, in some cases)

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think I need to do some investigation on iphone screen sizes and dpis across difference iphones and adjust the scaling for ios specifically

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...and also fix the device config page for tablets

edgy loom
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Please do I love the size of iphone SE2

neat swallow
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so question:

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sync to stream turns off after like
10 seconds of it being on

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is it not working currently

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oh i see

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changing the color immediately turns it off

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that feels like a bug

rose oar
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not a bug that's just a different mode currently

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either manually set the color or stream sync will set it when in stream sync mode!

topaz willow
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it is intended functionality for the time being

neat swallow
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figured as much
would be nice to have a color i want instead of the dark red while the stream is off YES

rose oar
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generally if stream sync is on lamp will be auto turned off/on so your lamp won't be on anyways (except for 2 hours before stream) NODDERS

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but yeah we might add something like that!

delicate igloo
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Ok so the app update completely messed up my lamp pairing for me. Sometimes it works, but like 90% of the time it does this and throws out different errors when I try to re-enter my wifi info. I have tried unpairing and re-pairing, but again it took forever to get it to work and was again, throwing out several different errors. Before the update I had no issues getting it to connect.

Screenshot_20251030_025314_Swarm_Sync.jpg Screenshot_20251030_025134_Swarm_Sync.jpg Screenshot_20251030_025021_Swarm_Sync.jpg
rose oar
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I'd be surprised if update could have broken it?

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can you send your debug logs?

topaz willow
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Try unpairing and repairing, that UI is pretty niche and wouldn’t be surprised if it wasn’t functioning perfectly. It happens when the lamp for any reason receives correct(?) WiFi credentials but fails to pair them correctly

delicate igloo
delicate igloo
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sometimes when I close and re-open the app, it will be connected again but only works for a short time

topaz willow
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uh

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that’s odd, the app doesn’t do anything in particular that would make it work randomly like that for a short time

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Can you disable the check device status toggle, restart the app, and try to repair the device? Then copy those logs

delicate igloo
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I hope nothing in my lamp is broken I will literally cry sobs

topaz willow
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The logs get really cluttered if that toggle is on and there’s a device detected

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It’s probably not broken

rose oar
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so we can probably fix it don't worry!

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can see the device just fine in the backend

delicate igloo
topaz willow
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I’ll also note make sure you actually unpair the device before trying to repair (the … menu top left let’s you do this)

delicate igloo
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could it be an issue with my wifi or something? my computer is on a wired connection so if the wifi is acting up I probably wouldn't notice thonk

rose oar
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that was a theory

topaz willow
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It’s showing the weird UI there?

rose oar
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how good is your wifi

topaz willow
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Yeah we had thoughts if the connection is unstable it could cause this

delicate igloo
rose oar
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are you still getting the error?

topaz willow
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The logs would imply that everything went smoothly from what I can tell

delicate igloo
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yeah now it's working fine

rose oar
topaz willow
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When you paired did you see the incomplete pairing screen? Or did it pair properly but it only shows the error on the device page?

rose oar
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let us know if the issue returns

topaz willow
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Or is it just working fully now lol

delicate igloo
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as soon as I dump my logs it's like NEVER MIND IM ALL BETTER

topaz willow
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That’s good news for me now I can go sleep

delicate igloo
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I'll update if the issue starts again

topaz willow
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Roger

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Good reminder that I need to update that niche UI so people don’t click on it and get those nasty errors

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It was an attempt to allow users to salvage a bad WiFi pairing but the Tuya documentation for it is horrid and wasn’t ever able to get it working consistently

edgy loom
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Seems like the new update broke parings? Ill keep in mind to ask for logs neuro7

rose oar
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but its never impossible

edgy loom
edgy loom
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Just curious, you’ve said around 7k lamps were sold, how many have paired?

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If that’s something you can disclose neuroLookUp

viral canyon
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Hey, i have so trouble pairing my lamp. The red blinking is for pairing but is it normal that the lamp goes green before finishing the pairing on my phone ?

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(I got error 207009 on multiple tries if that help)

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ok wait i didn't try the 2.4GHz thingy

edgy loom
viral canyon
edgy loom
maiden bane
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Btw, I just wanted to ask because I couldn't find a mention of it but, did the dev say that they might implement features like random color switching and sleep timer mentioned here: https://discord.com/channels/574720535888396288/1433175633571221534 ? I thought they said that they are considering it but it's lower priority compared to fixing connection issues but I'm not sure

edgy loom
rain quartz
edgy loom
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So the issue hasn’t been resolved neuroLookDown

edgy loom
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@rain quartz Are you able to get your lamp to blink red?

rain quartz
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Also I've set my wifi to 2.4ghz

edgy loom
rain quartz
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And I've tried the recync button under troubleshooting mode

edgy loom
rain quartz
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I tried Tuya, and it can't find the lamp either. That little radar dish just spins endlessly. This would be a lot easier to test if the lamp stayed in pairing mode until it was either unplugged or was connected. I don't understand why it only searches for a few seconds before giving up.

edgy loom
rain quartz
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I really don't want to bother Vedal with this xd

edgy loom
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Dev is asleep, id guess your time zone are way different

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So vedal might be able to help you

edgy loom
rain quartz
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UK

edgy loom
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Could you upload the logs

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From swarm sync

rain quartz
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I can copy them on the phone, but I have no idea how to get them onto Discord on my desktop.

edgy loom
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Also a new version was uploaded so you should update the swarm sync if you haven’t done that yet

rain quartz
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That I haven't done, I'll do another clean install and see if that fixes anything.

edgy loom
rain quartz
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Right, I have the log. Should I put it here or DM you? IDK how Leaky this thing is.

edgy loom
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Unless you count SSID as private

rain quartz
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I see things like "homeID" and it does make me a little schitzo

edgy loom
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He will be online in around 5 hrs tho

rain quartz
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Am I allowed to DM him or is that like a do not disturb sort of deal?

edgy loom
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Logs look fine neuroLookUp but im no dev to diagnose this

deep lily
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my lava lamp won't sync

serene portal
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cant find the device list for swarmlink_home apparently

deep lily
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jsut one question i turned on the sync stream on

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if il turned down the power off on the app it will automatically truned on 2 hours before the stream right ?

rain quartz
true ivy
deep lily
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ok thank's

viral canyon
# edgy loom Yes try that

Ok so, the pairing work but ofc changing the light doesn't work if the lamp is again too far from the router so I use my phone as a hotspot when I want to change the light or turn it off and it works perfectly fine.
(If someone as the same problem as me then try this :D)

edgy loom
topaz willow
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Make sure app is updated the logs look like ones from the previous version

topaz willow
# rain quartz Has that been a common issue?

Just a logging note, it logs that when device list is empty. Same thing as iOS users seeing the ssid detection failed, its not a real issue in 99.9% of cases it’s just a log for very niche stuff

edgy loom
#

This day was much calmer neuroWave

chilly rune
#

Hi, I can't get the lamp to sync with my Smartphone.
I tried to reinstall the app.
I'm on a 2.4 GHZ connection.
I entered Wifi name and Network key multiple times so presumably didn't typo every singe time.
I can get the lava lamp to flash red for a few seconds.
The app just tries to find a lamp endlessly.
Pairing mode ends after a few seconds.
Tried to pair it several times.
There is no error message in the app.

Made a copy of the log.
As far as I can tell the App can't find the lamp even though it's in pairing mode and I don't know what to change.

📎 Log.txt
edgy loom
chilly rune
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I can get it into pairing mode, that's not an issue.

topaz willow
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Those logs imply the Bluetooth scan is failing

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Are you making sure the lamp is actively blinking red when you try to submit WiFi credentials?

chilly rune
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I'll try to click the button while it's flashing

topaz willow
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Pairing needs to be done whilst it’s actively blinking, the blinking is what makes it detectable by Bluetooth

topaz willow
edgy loom
chilly rune
edgy loom
chilly rune
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Yes

topaz willow
edgy loom
topaz willow
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Can you send the logs again

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Also thst if the app isn’t fully updated

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It looked updated though

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From what I could tell

edgy loom
chilly rune
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I reinstalled it just an hour minutes ago

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[log] Checking bluetooth permissions for android OS...
[log] Android SDK <31 detected, using legacy permission checks only
[log] Pairing
[log] bluetooth check results: granted
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259239675,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259239675 with wifi SSID [ 2****R ] pw [ 43 ]
[log] starting bluetooth scan for tuya device...
[log] DeviceList
[log] checking for swarmlinkHomeId: 259239675
[log] fetching swarmlink home details for 259239675 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259239675,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[log] [tuya] Unable to find device list for swarmlink_home
[log] checking for swarmlinkHomeId: 259239675
[log] fetching swarmlink home details for 259239675 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259239675,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[log] [tuya] Unable to find device list for swarmlink_home
[log] checking for swarmlinkHomeId: 259239675
[log] fetching swarmlink home details for 259239675 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259239675,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[log] [tuya] Unable to find device list for swarmlink_home

chilly rune
topaz willow
edgy loom
#

No im wrong, it’s 4pm in uk ICANT

topaz willow
#

It started a Bluetooth scan then just exited to device list for some reason lol

unkempt scaffold
#

My lamp didn't connect with Swarm Sync but did connect with Tuya in Wi-Fi mode. Reinstalling Swarm Sync fixed it. Weird issue.

chilly rune
#

I'll let it timeout and try the Tuya App I suppose

topaz willow
#

There was a recent patch yesterday for an impt android issue

unkempt scaffold
#

I'm on iOS

chilly rune
topaz willow
#

hmm yeah bluetooth is just not liking you

#

try the tuya app and see if it can detect it, the bluetooth stuff has been pretty good so id be surprised if the bluetooth scan stuff has any issues on swarmsync side

chilly rune
#

Tuya app found it instantly

topaz willow
#

🤔

#

can you check the app-specific settings for swarmsync on your phone and make sure bluetooth/location perms are on and any location services are enabled too

tawdry remnant
chilly rune
#

It gave me a new error on Swarmsync this time, give me a minute

topaz willow
#

it doesnt seem to be every ios user, though, which is weird just like the android bug lol

chilly rune
#

It worked in Swarmsync after pairing it with the Tuya app for some reason, thank you

topaz willow
#

interesting

#

thats a rare one for android

#

dont think ive ever seen the bluetooth scan fail on any version

#

usually fails on the activator lol

#

if it works it works tho o7

edgy loom
topaz willow
#

that seems like a bug report for vedal more than anything

#

probably shouldn’t turn it on when it’s not a stream that can control it lol

rotund coral
#

Unfortunately some people are little bit too lazy to turn it off during those times neuro7

-# I am one of them

chilly rune
#

I think location on my phone may have been turned off. Swarmsync already had permission from the first install and thus didn't ask for permission again - but doesn't seem to check if location is actually enabled once it has permission.
Tuya app checked if location is enabled right away. minibotNoted

fervent quail
#

The Tuya, reinstall app thing worked finally! Thank y’all

topaz willow
#

those logs imply a similar bluetooth timeout to the other guy, can you go into your phone settings and make sure that location services is enabled for the app? (and bluetooth, though that one should warn you in the app)

#

or for your phone in general, if you were unable to pair with tuya

rain quartz
#

Humour me for a second, when pairing the lamp to the phone with Bluetooth, what is the lamp's name when listed under "available devices? because I just had the sinking feeling I might have been missing something very obvious.

topaz willow
#

i'm not sure honestly, i've never looked at the list, let me look real quick

#

i don't see it pop up at all actually, maybe because ive already done pairing sutff on this phone

#

in case you're not doing that to try and debug, you shouldnt need to pair it manually to the phone via bluetooth first like that

rain quartz
#

In that case, I have not missed the obvious thing, because that's what I thought I'd forgotten to do.

#

When the lamp was in pairing mode, a new device was added to the list of available devices named "TY." I'm trying to figure out if that's the lamp or if that was just a coincidence.

topaz willow
#

TY sounds like the lamp yeah

#

(t)u(y)a

topaz willow
#

the key line here is
[log] unable to find device during bluetooth scan, timing out after 180011 ms

#

this implies that it never gets to the step where it tries to pair the lamp at all

edgy loom
#

@rain quartz Do you have another device u could use to pair?

edgy loom
topaz willow
#

not necessarily...?

#

my guess is a location services related settings problem

edgy loom
#

But he’s in UK neuroLookUp

topaz willow
#

i didnt mean region

#

for example on my android, I see location settings at

  • Settings > scroll down a bunch > Location > "Use location"
  • A bit further down on the same page "App location permissions"
    • Check list of apps here and make sure SwarmSync is located under "Allowed all the time", "Allowed only while in use", or "Ask every time"
#

the app requests fine location detail, but if the location services are turned off on the phone entirely it wont matter

dense crystal
#

Seems like Evil can't control the Lava Lamps. the light would be off by now, not red

rain quartz
edgy loom
edgy loom
edgy loom
rain quartz
#

Partial success this time, I actually got an error message, its error 207003

topaz willow
rain quartz
#

It's connected

lusty halo
#

What does error 207009 mean?

topaz willow
#

thats a generic error from tuya, not a helpful one lol

rain quartz
#

Turns out the app had location permission, but Location data was off on the phone as a whole so it didnt matter.

topaz willow
#

what did you do to get it

lusty halo
#

im trying to pair no sucess

topaz willow
rain quartz
#

It's a only have to connect once kind of deal then?

topaz willow
topaz willow
lusty halo
topaz willow
#

ok, can you copy the debug logs under settings, troubleshooting mode on

rain quartz
#

Well thank you for your help, it was always going to be something obvious that I'd missed lol

topaz willow
lusty halo
# topaz willow ok, can you copy the debug logs under settings, troubleshooting mode on

[log] Checking bluetooth permissions for android OS...
[log] Android SDK <31 detected, using legacy permission checks only
[log] Pairing
[log] bluetooth check results: granted
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259278646,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60372 ms
[log] resetting to default pairing page state
[log] [tuya] trying to add device to homeID 259278646 with wifi SSID [ NF ] pw [ JF ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"7352e6b0c458b6d8","uuid":"7352e6b0c458b6d8","configType":"config_type_wifi","rssi":-69,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwA5Thas+UwmJXAQJDuZ3pmugAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:93:94","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"EUiuCkxKog2cuv"}
[log] starting android ble activator... {"homeId":259278646,"ssid":"NF","password":"JF","uuid":"7352e6b0c458b6d8","deviceType":304,"mac":"","address":"BC:35:1E:34:93:94","token":"EUiuCkxKog2cuv"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60382 ms
[log] resetting to default pairing page state
Couldnt paste all cause i have no nitro

#

[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 259278646
[log] fetching swarmlink home details for 259278646 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259278646,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[info] updating stored paired devices: []
[log] Checking bluetooth permissions for android OS...
[log] Android SDK <31 detected, using legacy permission checks only
[log] Pairing
[log] bluetooth check results: granted
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259278646,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259278646 with wifi SSID [ NF ] pw [ JF ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"7352e6b0c458b6d8","uuid":"7352e6b0c458b6d8","configType":"config_type_wifi","rssi":-65,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwA5Thas+UwmJXAQJDuZ3pmugAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:93:94","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"EUD8aQqlrX1cvN"}
[log] starting android ble activator... {"homeId":259278646,"ssid":"NF","password":"JF","uuid":"7352e6b0c458b6d8","deviceType":304,"mac":"","address":"BC:35:1E:34:93:94","token":"EUD8aQqlrX1cvN"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60436 ms

edgy loom
topaz willow
#

did you check that the app is updated, the logs I think look up to date but I can't recall if I modified logs in the last android build

edgy loom
lusty halo
topaz willow
#

scan looks fine, token got fetched, then it imploded on the activator step after a minute, which implies a wifi issue to me somewhat

#

can you do the wifi sanity test by instaling the tuya smart life app and trying to do a similar pairing process there? that will confirm if its a wifi issue

edgy loom
lusty halo
topaz willow
#

well theres been a new one since that

edgy loom
#

New things to learn

rain quartz
#

You know what, one more question for the road, since I'm connected now, I can uninstall the Tuya app to free up the space on my phone yeah?

edgy loom
lusty halo
topaz willow
#

your logs were able to find the lamp so I don't think it's a location services issue, you mentioned it's a 2.4G but are you maybe using a dual-band connection? (5G/2.4G in a single ssid) some people reported separating the bands helped

#

if the official app is failing to connect via wifi it's usually a 5G related issue, or a bad wifi credentials issue

#

or using like eduroam

lusty halo
lusty halo
lusty halo
plain rapids
#

is it a distance issue perhaps? mine doesnt connect unless im closer but my room is far away from the router so im considering getting a wifi extender.

lusty halo
#

i do have a wifi extender in the room i guess it didnt help

topaz willow
#

ah

#

thats it

#

i remember klef said at some point

#

that tuya smart devices dont like wifi extenders

#

try moving closer to the main router so you dont have to rely on the extender and see if it connects

oblique junco
#

I got a question, does the app only switch off the led or the heating element too? Or do i need to unplug the lamp to switch it fully off?

lusty halo
topaz willow
oblique junco
#

ah ok thanks

topaz willow
#

can always test it to be sure, but I believe thats the case

edgy loom
#

I still do the good old unplug the device that i dont use NeurOhISee

plain rapids
#

well this is good to know now i know not to waste my money.

lusty halo
#

yup it was the wifi extender

#

is there any workaround i really need the wifi extender

topaz willow
#

thats outside of my capabilities on the software side since it's a tuya hardware chip thing, can ask in the hardware issues channel perhaps, or maybe someone else who uses wifi extenders will chime in at some point here

lusty halo
#

Ah okay, makes sense. I’ll ask around in the hardware channel then.Thanks!

lusty halo
topaz willow
#

nice glad you found a solution

velvet basalt
#

Had a fight to get the thing to pair. Kept getting stuck in a "this device isn't paired, you should repair it"/"we detected a lamp but it's already set up in the cloud"/unpair menu option apparently does nothing situation, but I somehow eventually got it to work (once the instance of the lamp in the Swarm Sync home disappeared).

Along the way, I found the Home Assistant info on github, lol. Considering hooking the lamp up to mine...

plucky nebula
maiden depot
marsh swift
brazen jacinth
#

i logged out of the app out of curiosity now when i try and pair to lamp to the app again it cant find the lamp

#

the lamp is stupid

spiral bloom
#

tried that myself and had no problems pairing it...

brazen jacinth
#

i wont pair

spiral bloom
#

did you put it in pairing mode?

brazen jacinth
#

the app cant find the lamp anymore

#

yep flashes red and cant find anything

spiral bloom
#

and your bt is on?

unborn jacinth
#

make sure bluetooth and location services are enabled for pairing

brazen jacinth
#

it all on

#

i had it working fine and synched to evil then logged out out of curiosity and now cant find the lamp

unborn jacinth
#

you tried Settings → Troubleshooting mode → "Resync Device List"?

brazen jacinth
#

ive tried that already

unborn jacinth
#

try tuya app then

#

tuya smart app or sth

brazen jacinth
#

i dont know what that is

molten stream
#

I got mine to work, i also had to connect it with tuya (guest accout worked) and then swarm sync was able to connect it. It kept saying router connect failed before so idk

plain rapids
topaz willow
marsh swift
#

Been like 3 hours and minimal movement so far.

#

Is it too cold?

brittle saffron
#

what's your room temp? according to juniper in #1432287162753351802 the ideal ambient temp is 22°C to 25°C (72°F to 77°F)

marsh swift
edgy loom
edgy loom
edgy loom
# edgy loom

@rose oar Are you able to do something on your end?

arctic mica
#

I REALLY hope it isn't because I deleted Swarm Sync while it was pairing, because i kept getting the wifi password error

edgy loom
arctic mica
#

I re-checked the name and password of my wifi 5 times, and it kept happening

edgy loom
#

@arctic mica download Tuya smart life and connect the lamp to it

arctic mica
#

It should just appear here easy peasy right?

image0.jpg
edgy loom
#

You might have soft locked yourself neuroLookUp

#

Vedal will probably have to manually disconnect you

arctic mica
#

Holy

edgy loom
arctic mica
edgy loom
#

@arctic mica have you tried Then go to settings, troubleshooting mode, reset device list

arctic mica
#

Oh yeah, the screenshot of the error too

#

Ive tried that already, but I can just in case try one more time

edgy loom
#

Were you usingn 5 GHz to connect or 2.4 GHz

arctic mica
#

I checked my local ip, it should only be 2.4 GHZ

edgy loom
#

Just turn your lamp off, the dev will be online in 6-7 hours

arctic mica
#

Okay

#

And sorry if the issue really is my stupidity soft locking myself lol

arctic mica
#

Is it also unusual for the user id to not show up

Screenshot_20251031_130000_Swarm_Sync.jpg Screenshot_20251031_130004_Swarm_Sync.jpg
tidal craterBOT
#

You have unlocked new role

sour flicker
#

Finally got myself a 2.4GHz network and now it says this, the lamp will flash red a couple times then go green, and after a little bit will go back to red for a couple flashes

image0.jpg
maiden depot
orchid nexus
#

do I understand correctly that the app is paired to the lamp via bluetooth and the wifi is only for stream sync? if so, would it be theoretically possible for the app to allow pairing without wifi, and do the wifi configuration as a separate step in the lamp settings?

#

I ask because it took me many attempts until I finally managed to get it working, and it would have made it a lot easier if I didn't have to keep replugging it to repair bluetooth just because only wifi connection had issues

random fox
#

I keep getting this error 2.4ghz Bluetooth and gps on along permission ssid and password are correct, the lamp seems to connect and then disconnect during the paring process

Screenshot_20251031_130409.jpg
#

I managed to connect to tuya but I still would like to get the stream sync thing

maiden depot
#

try pairing back again to swarm sync

#

then try: Start pairing mode (lamp blinking red), complete the process, and if it fails, go to Settings → Troubleshooting mode → "Resync Device List."

random fox
#

There is no troubleshooting mode or resync device list I tried again and I keep getting this error

Screenshot_20251031_131857.jpg
maiden depot
#

press ok > continue

#

sorry, 'maybe later'

random fox
#

Ah ok

#

Ok then what I'm supposed to do after that

misty galleon
#

settings>troubleshooting mode on>resync device list

random fox
#

Yes ok and then what nothing is happening the lamp flashes red and the comes back to green repairing it gives me the same error

maiden depot
#

might need to wait for the dev to return then to debug neuroCry

random fox
#

Seems like the app is the problem

random fox
#

Great now I can't even connect it to tuya anymore amazing

edgy loom
edgy loom
edgy loom
random fox
edgy loom
random fox
#

Already did that what do I have to do after that

edgy loom
random fox
#

Yes

edgy loom
#

Try changing color to check if everything works

random fox
#

? The lamp it's not paired I can't change its color

edgy loom
#

Then redo the repair device list again

sour flicker
edgy loom
sour flicker
edgy loom
#

Repeat the error and provide the logs

sour flicker
#

alright

random fox
#

The lamp goes back to red in the middle of the pairing process and then it gives me this error

Screenshot_20251031_140413.jpg
#

Then it goes back to green when the error appears and it goes back to red after, also before I managed to connect it to tuya but after troubleshooting I can't even do that anynore

edgy loom
random fox
#

No vpn or location is on and no wifi extender 2.4ghz and Bluetooth is on I did manage to make the lamp change color using the tuya app earlier but last attempt it failed the connection

edgy loom
random fox
#

Ok now I finally managed to Connect tuya app again, location is on and I gave the app all the permission possible

edgy loom
#

Same goes for u repeat the error and provide logs

random fox
#

I think it's the Neuro app fault here's the logs that I collected earlier wait do I just paste them here?

#

I also sent them to support

edgy loom
random fox
#

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270238466,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 270238466 with wifi SSID [ i3 ] pw [ t********************c ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"1fc22a227b9c056a","uuid":"1fc22a227b9c056a","configType":"config_type_wifi","rssi":-88,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwATZiOil6nMf5A1+PdGreZVwAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:88:78","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"AZPJGhl1cu_dHy"}
[log] starting android ble activator... {"homeId":270238466,"ssid":"i3","password":"t********************c","uuid":"1fc22a227b9c056a","deviceType":304,"mac":"","address":"BC:35:1E:34:88:78","token":"AZPJGhl1cu_dHy"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60405 ms
[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 270238466
[log] fetching swarmlink home details for 270238466 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","

#

{"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270238466,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[info] updating stored paired devices: [

edgy loom
#

Can you format it in ```

random fox
#

Don't have time right now I'll come back later

edgy loom
# 
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270238466,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 270238466 with wifi SSID [ i*************3 ] pw [ t********************c ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"1fc22a227b9c056a","uuid":"1fc22a227b9c056a","configType":"config_type_wifi","rssi":-88,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwATZiOil6nMf5A1+PdGreZVwAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:88:78","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"AZPJGhl1cu_dHy"}
[log] starting android ble activator... {"homeId":270238466,"ssid":"i*************3","password":"t********************c","uuid":"1fc22a227b9c056a","deviceType":304,"mac":"","address":"BC:35:1E:34:88:78","token":"AZPJGhl1cu_dHy"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60405 ms
[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 270238466
[log] fetching swarmlink home details for 270238466 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","
sour flicker
#

How do I paste my log it says I’m over the character limit

edgy loom
sour flicker
#

Alright

edgy loom
#

@sour flicker could you download Tuya smart life app and connect your lava lamps with it? Error show something about tuya

sour flicker
#

oks

#

it connected with the tuya app but still wont with swarm sync

sour flicker
hybrid orchid
#

pretty sure i've checked everything is as it should be but keep getting this error message

SwarmSyncError.jpg
edgy loom
#

[error] [tuya] ssid location was unsuccessful

edgy loom
edgy loom
edgy loom
hybrid orchid
#

router says it automatically selects whichever works best so i assume it's using 2.4 for it

edgy loom
edgy loom
#

You will have to split the two

edgy loom
hybrid orchid
#

does my phone need to be connected to the same signal as the lamp?

edgy loom
hybrid orchid
#

ok got it connected, thanks.

edgy loom
#

The lamp works neuroHypers

exotic viper
#

Dunno if this is known, but there is a chance it pairs "null" lamps when trying to pair a real one. Top two does not exist, bottom one works as expected

Screenshot_20251031_150827_Swarm_Sync.jpg
#

Dunno if I can pull app logs at this stage for debugging purposes

edgy loom
edgy loom
exotic viper
# 
10-31 15:19:38.655 15969 16080 I ReactNativeJS: [tuya] Pushing color data to device: undefined with color: {"hex":"#ff8ab6","hsv":"hsv(337, 46%, 100%)"} and brightness: 100

this is the aftermath.

edgy loom
#

Can you provide the full logs?

exotic viper
#

That is logcat so I cant, but here is the troubleshoot one

edgy loom
edgy loom
exotic viper
#

Yes the android built in logging

edgy loom
exotic viper
#

Looking at the log, it does not contain anything useless imo

#

I cannot send it cause more than 4k :d

#

Also pairing is absent cause I enabled troubleshoot mode after it happened

edgy loom
exotic viper
edgy loom
exotic viper
#

I'll reset the app and the lamp. I'll try to repro

edgy loom
exotic viper
#

Ok, unpairing the working one remove the other two

#

so upairing did a cleanup

#

actually I'll continue on my rooted one

edgy loom
exotic viper
#

Oh great, The TuyaActivatorModule just prints the WIFI + Password into the log

#

that is

#

uhhh

#

oops

edgy loom
edgy loom
exotic viper
#

this is in logcat

#

This is not the App logs

#

This is the android log list

edgy loom
#

Oh neuroLookUp

exotic viper
#

Also, I wonder if you can apply for app Beta for early testing

cursive apex
#

Hello, I'm getting this. Do you need any other information from me?
Samsung Tab S8+ (SM-X806B), Android 15, Swarm Sync 0.3.0

image0.png 📎 Swarm_logs.txt
edgy loom
exotic viper
#

Reading back the main error Failure starting android ble activator others encountered WIFI problems

shrewd tundra
#

hi my swarm app is unable to find my lamp and my connection is 2.4ghz

cursive apex
# edgy loom Reinstall the app

Appears to be working now 🙂 Changing the colour was really sluggish for a few minutes, but it seems to be fine now.

edgy loom
#

Bug sync ICANT

topaz willow
exotic viper
#

OH LMAO

topaz willow
#

i dont have much time today, mentioned it to vedal but im gone most of today and halloween weekend. first thing id say to the people having problems is to try and pair in the tuya official app and make sure they are able to connect with wifi, turn off bluetooth, and still be able to control the lamp from the tuya app

#

if you are, try again to repair in the swarmsync app and see if it succeeds then. if it doesn't copy logs and reping me after all those steps have been confirmed

#

oh yeah also make sure to be on the latest app especially android users

exotic viper
#

can you have the app running on two diff devices?

topaz willow
#

i dont believe so

#

tuya i think disconnects it from another home if you try to pair it to two places

edgy loom
#

Have fun trick or treating!!!

#

I pinged to important stuff neuro7

topaz willow
#

if you're having issues, try these steps to help narrow down the issue first. also make sure the app is updated

last ios update: <t:1763146800:f>
last android update: <t:1762846200:f>

  1. make sure you're properly pairing the lamp to a 2.4GHz (2G) wifi, see the video walkthrough by Juniper in the pins. the pairing flow has changed slightly since it was created, but it should be mostly correct.
  2. when in doubt, try restarting your phone. some users report a simple restart fixes issues, especially if several of the below are not working
  3. to rule out wifi and hardware problems (not app issues), try the following:
  • download the "Tuya Smart Life" app. this is the lamp manufacturer's official app. it will not let you enable stream sync.
  • if you can pair successfully to the above app, turn off Bluetooth and try to control your device (this confirms the device is paired via wifi not Bluetooth)
    • if you cannot pair to the tuya app, there is likely an issue or incompatibility with your wifi. note that the lamp (due to hardware restrictions) does not work with 5G networks, wifi extenders, VPNs, mesh networks, and EAP wifi networks (eduroam)
  • next, try to create a wifi hotspot with your phone. use this login to try and pair your lamp
  • include which of the above works and doesn't not work when you report an issue
  1. there appears to be a sort of intermittent issue with the device activation for vedal's access that is out of control of the app (the only thing that swarmsync should handle differently than the tuya app). try pairing your device several times over the course of 30-60 minutes, as the issue may resolve itself on its own.

if tuya app is failing to pair consider trying this approach as well, which has worked for a few users who were unable to connect via wifi initially: #1426970657631113376 message

other common issues

  • make sure the app has permissions and location services are on (can be turned off after pairing). the app should detect this automatically, but in rare cases it appears to miss it
  • trying to connect to a 5G network (as mentioned above, these very often do not work)
  • trying to pair to several swarmsync apps, when you pair the lamp it will unpair from any previous apps for safety reasons. this is done automatically by tuya, not by the app, so it will still appear in old apps and be uncontrollable.
  • mistaking the pairing mode timeout for a successful pairing. the red blinking times out after 20ish seconds automatically.

common error codes and what they mean to you

  • 207009 / 207033 / 207019: see the main steps 1-3, usually something can be found there to help
  • 4 (router connect error): make sure you're on a 2.4G network and that you typed in your wifi creds correctly, do not hit enter in either field, as that can mess up the values given to the lamp (this is a minor bug and I plan to address it, but it's still an issue for now)
  • 207003 (missing parameter): the wifi ssid or password was missing
  • 207006 (device is pairing): rare code that can happen if you are trying to pair too rapidly
  • 207018 (wrong password): double check your wifi cred inputs and do not hit enter in either field, for same reason as in error code 4
edgy loom
neat swallow
edgy loom
arctic mica
#

Does Tuya allow you to send debug logs?

#

I have a weird issue with both Tuya and Swarm sync, both for some reason tell me my wifi password is wrong even though it isn't

halcyon vale
#

so my lamp still isn't connecting but it IS giving an error code now (207019)

arctic mica
#

Im gonna try my second phone hold on

shrewd tundra
near root
#

Tried to connect the lamp, it came up with error messages and after trying a bunch of times, unplugging and plugging the lamp back in, it still doesn't work and now says it can't find the lamp

dire edge
#

Im getting "Error Code 207006: doing" here and Im not quite sure what that entails

topaz willow
#

Love tuyas very descriptive error codes

burnt lark
#

Finally got the lava lamp to connect!
I just kept trying over and over, eventually it just worked.
Android 15
Phone connected via dual-band (I heard this can cause issues, didn't find a way to turn off 5GHz in router settings either).

Something that had me a bit confused was when lamp was in pairing mode. I followed the instructions and plugged/unplugged it until it would start flash red, but it only flashed red like ~5 or 10 times, then it went green.

topaz willow
# shrewd tundra

can you try the tuya smart life app step, when iOS gets stuck that seems to resolve it quite often

topaz willow
shrewd tundra
ornate blaze
dire edge
#

207009: "unknown error"
classic that one

arctic mica
topaz willow
arctic mica
#

Here is my debug logs that hopefully explain why i get error 207018: wifi password error

burnt lark
topaz willow
#

They can take up to 3mins if it fails several checks

ornate blaze
#

or is my frequency set to 2,4GHz and it should be fine like that?
debug list is this:
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259286810,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259286810 with wifi SSID [ oR ] pw [ 7************ ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"33228aab87f7ac17","uuid":"33228aab87f7ac17","configType":"config_type_wifi","rssi":-67,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwA3gqtwp7JS4So9fts3S7pjQAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:9A:02","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token: {"token":"EUtXdvPsmR1y3R"}
[log] starting android ble activator... {"homeId":259286810,"ssid":"oR","password":"7************ ","uuid":"33228aab87f7ac17","deviceType":304,"mac":"","address":"BC:35:1E:34:9A:02","token":"EUtXdvPsmR1y3R"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 63062 ms
[log] resetting to default pairing page state
[log] DeviceList

burnt lark
velvet root
#

I also keep getting password errors, on Tuya as well, despite 100% being sure the password is in fact correct

topaz willow
#

Hmm

#

Supposedly iOS build is in review finally too so for iOS issues might be worth waiting on the update to see if it fixes your issue

burnt lark
#

Also a weird bug, typing in wifi name / password it sometimes remembers one of them for next time i tried to connect. It would never remember both

topaz willow
topaz willow
velvet root
#

Not yet, been trying to see if the issue is on my router's side, and was trying the tuya workaround as well

arctic mica
#

Does updating the router's firmware potentially help?

topaz willow
#

If it works in tuya toss logs of you trying to pair

burnt lark
topaz willow
#

Xd

#

Druid player nowadays but started my time as priest

dire edge
velvet root
#

Also how do I get my logs in a text file to send here?

shrewd tundra
arctic mica
#

And then share that note as a txt file

topaz willow
dire edge
#

One thing I may imagine could be an issue is the Wi-Fi wanting a unique, static MAC address to allow a connection, since that is something my brother set up and Im not at liberty to alter. so perhaps I need to get that mac

topaz willow
#

also, that first error you got at 207006 was an error regarding tryin to pair somethign that was in the process of pairing, not sure if you tried to pair a bunch of times in a row

#

check in the tuya app and see if you can pair and control it without bluetooth, and if you suspect the wifi may be variable try it a few times over a bit of time and see if it stays connected

dire edge
#

giving it a shot

topaz willow
arctic mica
#

I will point out that i havent updated my router's firmware in years and am doing so atm

topaz willow
#

okie

#

if it still doesnt connect on either, you could try to connect to it on your phone too as a sanity check of your wifi credentials isolated from any 5g potential issues

#

or if you're already connected, disconnect + forget and try reconnecting with credentials

arctic mica
#

I did try reconnecting on my 2nd phone as if im a new user to make sure i hadnt forgotten my password, and nah, the password i remember is correct

dire edge
slim wasp
topaz willow
#

yeah ok that generally means it's probably unrelated to swarmsync, and something wifi issue related

#

sometimes that's wifi extenders, sometimes its using 5G

#

or mesh networks (honestly no clue what those are but klef said theyre also bad for tuya)

dire edge
#

let me try hotspot it ig

#

yeah with hotspot i can get in even in the neuro-sama app lol

arctic mica
#

I updated my firmware and now its "error code 207019: connect router error instead"

#

Some progress i suippose

#

Tuya also isnt dying anymore when connecting

#

😶

#

Nevermind same issue "Failed to connect to the router"

#

Is my router just crappy

topaz willow
#

🤔

#

what router do you have

arctic mica
#

If im not mistaken its a TP-Link TL-MR6400

topaz willow
#

try what tftrigger did and hotspot your phone and use your phone hotspot to try and connect, that should work even if your router sucks. its just not an ideal solution because it wont be a constant connection for the lamp to use

edgy loom
arctic mica
#

The lamp not pairing is not an issue anymore fyi and i was probably just dumbõ

topaz willow
#

is that not notsam of which i am helping right now

#

lol

#

it works now? 🤔

edgy loom
arctic mica
#

The lamp starts pairing atleast yeah, and i know for a fact now i was prolly just dumb back then

#

I can connect with bluetooth

#

So now its just figuring out if my router is a bottleneck

topaz willow
#

oh from the original post

#

im not really fantastic at networking stuff, but I also have a tp-link (not same model) which works

#

have you tried going into the config of the router and checking the split 2.4/5 band stuff?

arctic mica
#

Smth like this?

image.png
topaz willow
#

the robot says that that router only supports 2.4G? is that true is there no 5G option there

#

(not sure if thats a problem but just curious)

arctic mica
#

I have not seen 5G mentioned anywhere else on the local ip site

image.png
topaz willow
#

interesting, should be fine tho

#

oh yeah another good check I forgot, are you using a VPN on your phone by chance

arctic mica
#

I restarted the router just in case, if it STILL doesnt work, then the router is either just shitty for some insane reason or its a skill issue

arctic mica
topaz willow
#

try hotspotting your phone as a last ditch effort and see if you can connect via your phone's hotspot

arctic mica
#

Will do

#

Ok that worked phew

#

My router is a load of barnacles neurOMEGALUL

edgy loom
arctic mica
#

Ik my router isn't the greatest but what on earth makes it impossible to work with the lamp? neuroLookUp

edgy loom
#

That’s crazy, enjoy

arctic mica
#

Wait does this then mean i need to hotspot my phone for it to be active for stream syncs

topaz willow
#

yeah thats the problem with hotspot solutions, ideally you can get the router to work somehow

#

but theres only so much I cna personally help if the tuya official app is failing too, since then it becomes some sort of network issue

ornate blaze
#

soo.. I did change my router setting to 2,4GHz and also tried connecting the lamp via the Tuya Smart App, that worked well, still connected to it with bluetooth turned off.
I tried to sync it up with the swarm app again but it still failed.. q.q
logs are here:

arctic mica
#

Well..... it isn't too hard to replace with a better router surely? Im garbo at networking too

topaz willow
# ornate blaze

so from those 2 pairs, and perhaps this is the fault of the app for even letting you input those keys but

#

your first pairing has a trailing space

#

the second one had a newline character

#

both of which you probably did not mean to put lol

ornate blaze
#

hmm is this good or bad? o.O

#

like, is it the router?

topaz willow
#

it just means try again but be very careful to not put anything at the end of the password input field in the app

#

like dont click enter to try and submit it something

ornate blaze
#

oh thx, will do!

edgy loom
#

I don’t think it’s worth updating the FAQ neuroAware

#

Maybe ill come up with some way to put these solutions tomorrow

ornate blaze
#

hmm still not working.. It´s now an even smaller debug log.. am gonna wait a bit tho and try again later/tomorrow, at least I fixed the 2,4/5GHz problem today, soo.. yay!

#

appreciating the help btw o/

#

nvm 3rd times the charm I guess, working now, thx again @topaz willow CerberHeart

arctic mica
#

Im so jealous your router doesn't hate you

shrewd tundra
#

@topaz willow what should i do when the lamp stops flashing red but the app is still looking for the lamp

edgy loom
shrewd tundra
#

no it just stops searching and says it couldn't find it

#

sometimes it shows error 148

topaz willow
#

the lamp stops flashing after ~20s regardless

shrewd tundra
#

but it stops way sooner

topaz willow
#

so you turn on pairing mode, submit wifi creds, and the blinking stops like 1-2s after submitting them?

#

or is it somewhat different than that

shrewd tundra
#

more like 4-5 seconds

edgy loom
#

After submitting creds, can you go to settings, trouble shooting mode, reset device pairing

#

@topaz willow sorry to bother you, do you have time to write about error what the numbers mean? I seem to not understand them

#

Or maybe there is documentation i could read?

shrewd tundra
edgy loom
topaz willow
#

the useful ones are probably 148 timeout, 207003 missing input (usually ssid missing from trying to pair several times on subsequent attempts), 207009 is generic error so not very helpful can come from many things, 4 is router connect fail

#

when in doubt gpt "what is error code (#) in tuya app sdk" xd

edgy loom
topaz willow
#

not sure thats the same thing that vedal linked me last night, but he suspected a hardware fault for another person who had that problem

#

except it was red LEDs for them that didnt work?

#

can double check with the tuya app, but it looks like a hardware problem

shrewd tundra
edgy loom
shrewd tundra
#

[log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: granted
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":270371044,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":270371044,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 270371044
[log] checking for swarmlinkHomeId: 270371044
[log] fetching swarmlink home details for 270371044 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":270371044,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":270371044,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 270371044
[log] checking for swarmlinkHomeId: 270371044
[log] fetching swarmlink home details for 270371044 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] resetting to default pairing page state
[log] DeviceList

topaz willow
#

those dont appear to have any pairing in them, the logs reset when you restart the app to stop them from getting too large

shrewd tundra
#

oh ok one sec let me try to pair again

topaz willow
#

its also not ideal to wait but there is an ios app update in review by apple which should add the better logging that androids had for a bit and if lucky fix your issue

shrewd tundra
#

[log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: granted
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":270371044,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":270371044,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 270371044
[log] checking for swarmlinkHomeId: 270371044
[log] fetching swarmlink home details for 270371044 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":270371044,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":270371044,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 270371044
[log] checking for swarmlinkHomeId: 270371044
[log] fetching swarmlink home details for 270371044 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] resetting to default pairing page state
[log] DeviceList
[log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: granted
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":270371044,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":270371044,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 270371044
[log] checking for swarmlinkHomeId: 270371044
[log] fetching swarmlink home details for 270371044 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":270371044,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":270371044,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 270371044
[log] checking for swarmlinkHomeId: 270371044
[log] fetching swarmlink home details for 270371044 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":270371044,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":270371044,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 270371044
[log] checking for swarmlinkHomeId: 270371044
[log] fetching swarmlink home details for 270371044 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] resetting to default pairing page state
[log] DeviceList

topaz willow
#

mmmm yeah assuming you've been able to pair with the tuya app correctly and control without bluetooth, and are using the same credentials here (make sure you dont tap enter or anything in the wifi input fields), I'd probably say wait for the ios update so we can figure out more of the granular details of why it's failing

it is also entirely possible that there is congestion from other lamps taking up activation traffic in the cloud, so feel free to try to pair every so often while you wait for the update, but really I just need apple to hurry up with their review process neuroD

#

the main difference between swarmsync and the tuya app in a happy path is that there's an activation in a pool of devices that vedal has that happens because the device was activated specificaly by swarmsync

red spear
#

hi, its not a sync issue, but there is no "stream sync mode" option
is it only avaiable when Vedal is live?

shrewd tundra
#

ah ok no worries then

topaz willow
#

if the latter, that's because there's no neuro stream right now yeah

red spear
#

the toggle isnt there

topaz willow
#

uh

grand lotus
topaz willow
#

can you screenshot it

grand lotus
#

Referred over here to share a log file

edgy loom
grand lotus
red spear
topaz willow
#

oh

#

click on the lamp icon

#

tap, rather

edgy loom
red spear
#

ah thanks neuroHypers

edgy loom
#

This is the funniest by far

topaz willow
# grand lotus

i mentioned it when that was forwarded earlier, by galaxy but if your LEDs are behaving strangely it's highly likely to be a hardware problem and you should try to get in contact with juniper or vedal via the emails on https://swarmsync.app/support

Swarm Sync Support

Get help with pairing, setup, and troubleshooting your Neuro-sama Lava Lamp.

solid herald
#

So quick question, I put SwarmSync onto an old phone and I set the lamp to sync mode and have now turned that phone off. Over the past half an hour or so after setting up the lamp it has been seemingly randomly turning on and off, right this second its off, and when on its mostly red. Is this normal behaviour or am I going to have to set it up on an activate switched on device?

red spear
#

i would have accidentally clicked the symbol instead of the toggle eventually neuroHypers

edgy loom
#

Now is that a coincidence?

topaz willow
#

it may be vedal doing things on his end

#

the app doesnt really do things on its own so it shouldnt be the app

solid herald
topaz willow
#

yeah, it may be vedal testing things

#

it's probably fine

edgy loom
#

It’s so great to ask the rest of the community for answers neuroHypers

solid herald
#

Thought it might have been that as I saw people in nn say Vedal was testing something

edgy loom
solid lava
sonic sandal
#

UI scaling on some phones appears to hide part of the color wheel and brightness slider (Didn't even know that slider existed until I saw other's screenshots here). This screenshot was taken on an iPhone 6s (iOS 15.8.5), iPhone 6, 7, 8 and SE(gen 2) use the same screen resolution, so they're probably affected as well. Scrolling doesn't work to reveal the hidden elements, it scrolls the entire view, including the top and bottom boxes no matter where I touch to scroll.

swarmSyncUITooBig.jpg
solid lava
topaz willow
#

in some cases the new version which will be out whenever may fix it slightly, but still overall needs addressing

edgy loom
#

A setting to allow manual adjustments?

#

Ill wait for the new ver, hope it doest take longer than previously

lyric pebble
#

I have a 5GHz Wi-Fi am i screwed or will the app be updated eventually to accommodate for that

edgy loom
# lyric pebble

Most 5ghz routers support 2.4ghz, go to your router setting and see if u can get 2.4ghz

#

2.4ghz*

solid lava
lyric pebble
#

Found it what would I need to do?

edgy loom
#

Find the setting that synchronizes the 2.4GHz and 5GHz bands and uncheck it. This is often called "Sync Settings," "Band Steering,"

lethal walrus
#

Anyone using the stream sync function now? Currently have it turned on but my lava lamp just defaults to red color and doesn't follow the stream lava lamp color

silver moth
#

Yeah I'm using it rn

#

Not through Home Assistant though, it doesn't work 💔

#

Only through Swarm Sync works

edgy loom
silver moth
arctic mica
#

The stream sync works basically perfect for me

lethal walrus
#

Mine isn't

silver moth
#

I'd say turn off the setting and turn it back on again

#

That worked for me

edgy loom
lethal walrus
#

It's just staying red and I know it isn't a physical defect cuz I can manually change to any color

arctic mica
#

Red seems to be her default off-stream colour

lethal walrus
silver moth
#

Doesn't help that stream is dying lol

#

Ok we good now

edgy loom
lethal walrus
#

Lemme send the logs

arctic mica
#

Maybe your lamp is dying cause vedals internet is dying

silver moth
edgy loom
#

All the lava lamps are online and connected

oblique junco
#

noo my lamp just died before stream

#

207009 Smadge why the generic error

solid lava
edgy loom
#

Sorry guys meds are kicking gonna have to sleep

#

Please do check out the pinned message

arctic mica
#

Gg and ty for helping me before today

edgy loom
#

And anyone who is here to help out, tell them about faq and the pinned message

arctic mica
#

The same ty goes for ennukee too

solid lava
upper canyon
#

chat what that mean

Screenshot_20251031-152513.png
lyric pebble
lethal walrus
edgy loom
#

Perhaps u wrote it incorrectly

#

Or vedal restarted the stream

oblique junco
#

i have a problem, my phone loves 5ghz wifi, i know my routers have both 2,4ghz and 5ghz band but i cant turn 5ghz off

lethal walrus
#

Actually what does this mean

image0.jpg
solid lava
#

In the last version it would remove the WiFi name after each attempt. Almost caught me a couple of times

edgy loom
#

Vedal is doing something, he probably broke lamps, so just wait

edgy loom
#

Find the setting that synchronizes the 2.4GHz and 5GHz bands and uncheck it. This is often called "Sync Settings," "Band Steering,"

oblique junco
solid lava
lethal walrus
edgy loom
lethal walrus
#

now it works

#

but still same issue as before swarm sync on defaults to red color

oblique junco
solid lava
#

Can un-pair by long tapping the lamp icon IIRC

oblique junco
#

i tried with my sub-router, turned off 5ghz now i got 207019

edgy loom
#

You can also try creating a hotspot and using that

oblique junco
edgy loom
oblique junco
#

yea that worked

edgy loom
#

Gn all, behave yourselfs

oblique junco
#

why does that even create an issue if the lamp uses 2,4 and the phone 5ghz? the both communitace over the routher no?

solid lava
upper canyon
#

shit youre sleeping

#

goodnight

lethal walrus
#

is it normal for the user id in the app to be unknown?

glossy sparrow
#

Hello, I'm having issues connecting as well. On android. When I try to connect it says this

Screenshot_20251031_203457_Swarm_Sync.jpg
oblique junco
real elk
#

Mine seems like not sync to stream. It’s still in red.
I already turned off-on “Sync to stream” and clicked “Resync Device List” and synced with another device

lethal walrus
#

idk whats the issue either

frank scroll
#

My lamp connected instantly after the new update, thank you swarm sync devs for the timely fix! neuroPray

dreamy slate
#

I unplugged and replugged it so many times I fear for the longevity of the connector - and it's been in my possession for less than an hour. The thing just won't connect. Yes it's 2.4GHz, I tried different devices on different android versions, I tried the resync thing, I tried uninstalling and reinstalling the app multiple times, clearing chache and data yadaya. I'm just....frustrated

solid lava
solid lava
#

Summary

upper canyon
#

ok so i found out that the problem is my router

#

i tried connecting to my hotspot and now it works

#

but like

solid lava
upper canyon
#

ok so now my hotspot ISNT working so idk what happened

#

the hotspot thing is very hit or miss but its consistently ot workig with my normal wifi

glossy sparrow
silver moth
fast crag
#

I accidentally unplugged my lava lamp during the stream, it wouldn’t resync, so I removed the pairing, have put it back into pairing mode multiple times and has failed to do anything

#

The one time it gave me something, it gave me this

image0.jpg
#

(iOS)

#

Let me see if redoing my Bluetooth helps

#

I uninstalled and reinstalled the app and restarted by device, that got it to work

misty galleon
#

Small thing you’re probably already working on, but the scaling on my iPhone SE 3 is a little wonky

IMG_1169.png
mental ferry
#

Same for my Moto G5,

Screenshot_20251031-2013072.png
misty galleon
#

I didn’t even know there was a brightness slider

#

It’s cut off completely on mine

mental ferry
#

I think it may just be turning the lights off, not sure if it's a slider or not

#

Oh it is a slider I think

upper canyon
rose oar
#

@lethal walrus@real elk can anyone experiencing sync to stream issues help debug real quick?

#

i think the issue is with singapore servers again

#

okay probably a bad time of day to be trying to test south east asia coverage

upper canyon
#

i think theyre eeping right now

rose oar
#

yeaaa

#

ah shit found it

#

I fixed a bug preventing some users on one of the south east asia servers enabling stream sync mode
should work from now on! let me know if any more problems

upper canyon
#

or do you only know about the software

rose oar
#

im not actually sure

upper canyon
#

im trying to connect it to my wifi but my router does have seperate wifi extenders in the hosue but i assume the wifi extender thing means actually trying to connect it to the extenders

shrewd tundra
#

i tried syncing on my old phone and it works so im not sure what's wrong with my main phone

maiden depot
# upper canyon im trying to connect it to my wifi but my router does have seperate wifi extende...

the firmware inside the lamp will always try to connect to the wifi network it first paired with.
eg: if the lamp is first connected to the router, it will always try to find the router, even if signal is poor

also depending on the extender (meshes are a bit better), the lamp firmware might have trouble staying connected

something you can try when pairing is to pick the router (or extender) closest to where you want the lamp to be, place the lamp as close to that router/extender and pair. this should hopefully lock it to that network device

topaz willow
#

iirc there was a user who was able to walk up to their main router and pair but not on the extender

sacred cape
#

G'day, I'm having some issues tryna pair to my lava lamp.

Got debug logs and a screenshot here:

[error] [tuya] no tuya user detected, loading the login page
[log] detected locale: AU
[log] A*******a
[log] AccountSetup
[log] attempting guest login... 61
[log] [tuya] guest login data {"username":"User_zbLyd","userType":8,"timezoneId":"Australia/Adelaide","phoneCode":"61","userAlias":"CtQ5q7eEDZ","domain":{"fusionUrl":"https://apigw-eu.iotbing.com","thingImagesUrl":"images.tuyaeu.com","aispeechHttpsUrl":"https://aispeech.tuyaeu.com","gwApiUrl":"http://a.gw.tuyaeu.com/gw.json","mobileMqttUrl":"mq.mb.tuyaeu.com","gwMqttUrl":"mq.gw.tuyaeu.com","regionCode":"EU","mqttQuicUrl":"q1.tuyaeu.com","aispeechQuicUrl":"https://i1.tuyaeu.com","mobileQuicUrl":"https://u1.tuyaeu.com","mobileMediaMqttUrl":"s.tuyaeu.com","thingAppUrl":"app-support.tuyaeu.com","defaultRegion":false,"mobileMqttsUrl":"m1.tuyaeu.com","mobileApiUrl":"https://a1.tuyaeu.com"},"regFrom":12,"uid":"eu17619609109307eEDZ","headPic":"","partnerIdentity":"p2529030","productCount":0,"sid":"eu176196C09109307DeEDZw3a9fd8e0c4d844cca576802ea684f3808","ecode":"11u69u097e0ue07e","extras":{"developer":0,"enableLangDebug":0},"snsNickname":"User_zbLyd","tempUnit":1,"nickName":"User_zbLyd","dataVersion":1}
[log] [tuya] creating home...
[log] [tuya] created home: {"lat":0,"meshList":[],"lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259442879,"admin":false,"homeStatus":0,"sharedGroupList":[],"name":"swarmlink_home","deviceList":[],"role":2}
[log] Landing
[info] updating stored paired devices: []
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["denied","denied","denied"]
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Attempting to request bluetooth permissions...
[log] bluetooth request processing for android OS...
[log] Android SDK >=31 detected, checking full permissions
[log] bluetooth check results: ["denied","denied","denied"]
[log] request permissions response: ["granted","granted","granted"]
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259442879,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259442879 with wifi SSID [ W***************G ] pw [ M******9 ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"11a99e3831e770bd","uuid":"11a99e3831e770bd","configType":"config_type_wifi","rssi":-66,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwAFtj5SGAWCmxAk+rANsvSRgAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:95:6E","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token:  {"token":"EUPupAGfGw3eIq"}
[log] starting android ble activator... {"homeId":259442879,"ssid":"W***************G","password":"M******9","uuid":"11a99e3831e770bd","deviceType":304,"mac":"","address":"BC:35:1E:34:95:6E","token":"EUPupAGfGw3eIq"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60613 ms
[log] resetting to default pairing page state
[log] DeviceList
rose oar
sacred cape
#

Yep

rose oar
#

could you try again? or try pairing with the tuya app on the play store?

sacred cape
#

Yep I'll try both now. although I did try tuya yesterday and neither wifi or Bluetooth worked.

rose oar
#

thats weird

sacred cape
#

Swarm sync retry didn't work so you want the new debug logs?

rose oar
#

sure

sacred cape
#

Sorry that got cut off one moment

# 
[log] detected locale: AU
[log] A*******a
[log] AccountSetup
[log] attempting guest login... 61
[log] [tuya] guest login data {"username":"User_zbLyd","userType":8,"timezoneId":"Australia/Adelaide","phoneCode":"61","userAlias":"CtQ5q7eEDZ","domain":{"fusionUrl":"https://apigw-eu.iotbing.com","thingImagesUrl":"images.tuyaeu.com","aispeechHttpsUrl":"https://aispeech.tuyaeu.com","gwApiUrl":"http://a.gw.tuyaeu.com/gw.json","mobileMqttUrl":"mq.mb.tuyaeu.com","gwMqttUrl":"mq.gw.tuyaeu.com","regionCode":"EU","mqttQuicUrl":"q1.tuyaeu.com","aispeechQuicUrl":"https://i1.tuyaeu.com","mobileQuicUrl":"https://u1.tuyaeu.com","mobileMediaMqttUrl":"s.tuyaeu.com","thingAppUrl":"app-support.tuyaeu.com","defaultRegion":false,"mobileMqttsUrl":"m1.tuyaeu.com","mobileApiUrl":"https://a1.tuyaeu.com"},"regFrom":12,"uid":"eu17619609109307eEDZ","headPic":"","partnerIdentity":"p2529030","productCount":0,"sid":"eu176196C09109307DeEDZw3a9fd8e0c4d844cca576802ea684f3808","ecode":"11u69u097e0ue07e","extras":{"developer":0,"enableLangDebug":0},"snsNickname":"User_zbLyd","tempUnit":1,"nickName":"User_zbLyd","dataVersion":1}
[log] [tuya] creating home...
[log] [tuya] created home: {"lat":0,"meshList":[],"lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259442879,"admin":false,"homeStatus":0,"sharedGroupList":[],"name":"swarmlink_home","deviceList":[],"role":2}
[log] Landing
[info] updating stored paired devices: []
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["denied","denied","denied"]
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Attempting to request bluetooth permissions...
[log] bluetooth request processing for android OS...
[log] Android SDK >=31 detected, checking full permissions
[log] bluetooth check results: ["denied","denied","denied"]
[log] request permissions response: ["granted","granted","granted"]
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259442879,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259442879 with wifi SSID [ W***************G ] pw [ M******9 ]
[log] starting bluetooth scan for tuya device...```
# 
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"11a99e3831e770bd","uuid":"11a99e3831e770bd","configType":"config_type_wifi","rssi":-66,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwAFtj5SGAWCmxAk+rANsvSRgAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:95:6E","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token:  {"token":"EUPupAGfGw3eIq"}
[log] starting android ble activator... {"homeId":259442879,"ssid":"W***************G","password":"M******9","uuid":"11a99e3831e770bd","deviceType":304,"mac":"","address":"BC:35:1E:34:95:6E","token":"EUPupAGfGw3eIq"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
# 
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60613 ms
[log] resetting to default pairing page state
[log] DeviceList
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259442879,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259442879 with wifi SSID [ W***************G ] pw [ M******9 ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"11a99e3831e770bd","uuid":"11a99e3831e770bd","configType":"config_type_wifi","rssi":-68,"raw":"AgEGAwIBohQWAaIBa2V5bnJlbXJjamY5N3R3ZQMJVFkZ/9AHCQMAAAwAFtj5SGAWCmxAk+rANsvSRgAAAAA=","pidRaw":"a2V5bnJlbXJjamY5N3R3ZQ==","mac":"","flag":11,"address":"BC:35:1E:34:95:6E","productId":"keynremrcjf97twe","isbind":false,"deviceType":304}
[log] fetching tuya activator token...
[log] tuya activator token:  {"token":"EUS0yUkWYf1u4a"}
[log] starting android ble activator... {"homeId":259442879,"ssid":"W***************G","password":"M******9","uuid":"11a99e3831e770bd","deviceType":304,"mac":"","address":"BC:35:1E:34:95:6E","token":"EUS0yUkWYf1u4a"}
[log] android ble activator result: {"code":207009,"msg":"unknown error","error":true}
[error] [tuya] Failure starting android ble activator, stopping pairing... after 60499 ms
[log] resetting to default pairing page state
[log] DeviceList
#

And same in app error as before

rose oar
#

its detecting your lamp okay

#

could be a wifi issue

#

you can't pair through the bluetooth pairing on tuya?

sacred cape
#

couldnt last night but am trying again now

#

So I get this even when I hit skip and use Bluetooth

rose oar
#

if its a wifi problem usually should be able to pair through bluetooth

sacred cape
#

i could try putting the lamp closer to the Access Point. see if that works

rose oar
#

it likely won't Hmm

sacred cape
#

sadge

rose oar
#

i know ennukee will probably be able to help on sunday

sacred cape
#

ok gotcha

rose oar
#

do you happen to know what router you have?

sacred cape
#

is that sunday UK timezone?

#

yes i do one moment