Swarm Sync issues

[edgy loom]

God dammit

[rain quartz]

If I click the resync button, something happens for exactly one frame and then nothing actually is fixed.

[stark fiber]

it showed error, now the lamp just pooped up after refresh from cloud

[topaz willow]

im glad the resync button is getting good use but i wish the tuya backend would just only give me a response when pairing is done

[edgy loom]

My job is done, hell i wasted 4 hours i could have used to do homework

[topaz willow]

can you copy logs of a session where you tried to pair and such pls :^)

[echo ivy]

we all appreciate your help you've done

[topaz willow]

[opaque patrol]

Is the lamp supposed to keep blinking red till paired

[echo ivy]

yes

[topaz willow]

itll blink red for a while, stopping after some time or if it gets wifi credentials and pairs

[edgy loom]

So from what i understand clicking the magical “force resync” button make it work

[opaque patrol]

hmmmm ok just trying to pair mine

[echo ivy]

oh yeah crap i forgot i pressed that as well

[topaz willow]

i added that resync button to try and make ghost devices vanish but they magically made devices appear 🤔

[stark fiber]

Worked for me

[opaque patrol]

it will blink red for like 10 secs stop and then my phone cant find it

[edgy loom]

[topaz willow]

can you also try the magical force resync button

click maybe later, settings tab, troubleshooting mode on, then there's a resync devices button

[edgy loom]

1K

[opaque patrol]

I haven't been able to get to sync and I am not seeing the force resync

[topaz willow]

troubleshooting mode is on? both ios and android should have it now so maybe app is out of date

[opaque patrol]

I will try to updated it then

[nimble stratus]

I did sucefully connect with Tuya then I go on Swarm Sync and try to connect it ?

[edgy loom]

If it still fails, then go to settings, enable troubleshooting mode and click force resync

[nimble stratus]

ok thanks !

[opaque patrol]

I got it connected just had to reinstall the app thanks for the help guys

[timid nest]

Not sure what happened but suddenly Neurolamp is detected and fully working out of the blue, didn't do anything and have 5G Wifi

[tawdry crescent]

getting this exact error to, any fix ?

[stark fiber]

click trubleshooting and then refresh from cloud

[edgy loom]

With swarm sync?

[timid nest]

Yes

[topaz willow]

[edgy loom]

@topaz willow I wanna ask, since you developed the app, has Vedal himself experienced this problem?

[topaz willow]

no

[tawdry crescent]

thank, you i already did that like 300 hundred time, but since you said it i did it again and it fucking work

[topaz willow]

neither of us ran into this issue in our own testing lol

[edgy loom]

[stark fiber]

[edgy loom]

Im not even sure what to write on the FAQ anymore

[topaz willow]

im starting to think when i get that strange blank object response I should just add a screen that lets you easily click a button to try and resync

since it appears to be fixing 99% of the problems when that issue occurs

lol

[timid nest]

Thank the Machine Spirit for blessing my lamp, thanks for everyone that helped try troubleshoot

[stark fiber]

Yea just add more magic buttons

[edgy loom]

Please do

[topaz willow]

magic button will be played directly in front of user instead of in settings

(in both, actually)

i have no idea why some android devices do this weird return early thing but other android devices wait properly, so strange

[edgy loom]

Magic seems to be your main strengthen as a WoW fan

[topaz willow]

[restive flame]

Still getting the same error pretty much.

[edgy loom]

What about a magic button that changes lamps color periodically

[topaz willow]

lol

if your app is up to date, can you also try the resync device button in settings, troubleshooitng mode on to see it

[restive flame]

Done that quite a bit. I think it may be an net work issue.

[topaz willow]

can you copy logs then

could be network too yeah

[thin holly]

has somebody gotten it to work with eduroam?

[topaz willow]

also question, have you tried pairing on the tuya app? i cant recall if we tried this step with your issue

[restive flame]

We did, and yeah it works.

[topaz willow]

ok

logs would be nice then as a starting point

[restive flame]

Here

[edgy loom]

Sorry what’s an eduroam?

[topaz willow]

can you update the app? looks like an outdated version

im not seeing a few logs that should be there if it's fully updated

[thin holly]

it's an international Wi-Fi internet access roaming service for users in university

[edgy loom]

What was your issue again?

[thin holly]

I can't get it setup. I think its because im entering the wrong password to the internet question, because there isn't a password

[restive flame]

Oh I did not know that.

[edgy loom]

You are in an university? Are u able to call someone responsible for IT and ask if they could provide you a password?

[topaz willow]

i dont think eduroam has a password at all would be my guess

like an unprotected network

[edgy loom]

So he has no way to get his lava lamp to work 😭

[topaz willow]

it might work with a blank password and another issue might be the problem? hard to tell

[topaz willow]

can you make sure the app is updated then copy logs from a session where you tried pairing the lamp and it failed? also a screenshot of the error you see when trying

logs are under settings tab > troubleshooting mode > copy debug logs

[nimble stratus]

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":258993235,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 258993235 with wifi SSID [ PlanetCampus - Prive 003384 ] pw [ F***********C ]
[log] resetting to default pairing page state
[log] DeviceList

[restive flame]

I uninstalled the app a few times so it should be updated?

[topaz willow]

what error are you experiencing? it doesnt look like the same as the others since there's no blank response from the bluetooth pairing response in the logs (unless it got cut off?)

[topaz willow]

if its updated can you try to repair again and copy logs again?

[restive flame]

Sure, will do in a sec.

[nimble stratus]

Bluetooth is on , this error happen when I try to connect the lamp on Swarm Sync

[restive flame]

It says the last update was on the 27th so it should be updated.

[clear grove]

Hello all. Unfortunately I can’t pair lamp with my iPhone. I tried using Tuya app and it doesn’t detect it either. Just blinks for around 20 seconds and turns green. What are my options?

[edgy loom]

Same solution, update your swarm sync app, attempt to pair, if fails, go to settings, turn on the troubleshooting mode and click force resync

[topaz willow]

can you screenshot the UI of the error?

[topaz willow]

are you using a 5G network? that's one issue I know can fail on both tuya app and swarmsync app

[edgy loom]

Weird as for many 5G failed for swarm sync but not tuya

I’m gonna rewrite FAQ as it’s a mess

[topaz willow]

tuya definitely also fails on 5G, i cant use 5G on it myself, when it's like that it's probably a dual-band network (or w.e the exact name is) and there's just an isolated issue on swarmsync side

[thin holly]

just updated the app, the logs from prior to doing that look different. got error message 148: [log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: granted
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":269981774,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":269981774,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 269981774
[log] checking for swarmlinkHomeId: 269981774
[log] fetching swarmlink home details for 269981774 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[error] [tuya] activator error: {"msg":"","error":true,"code":"148"}
[log] resetting to default pairing page state
[log] DeviceList

[edgy loom]

That sounds like you problem

[clear grove]

2.4G. Swarm Sync is up to date. Reinstalled it too. Tried resyncing.

[edgy loom]

I assume you also tried Force resync?

[clear grove]

Ok it just worked for the Tuya app, but only after the LED on the lamp turned Green.

[nimble stratus]

I have that, I don't have a popup error messages

[topaz willow]

148 is a bluetooth timeout fwiw

[nimble stratus]

But I think it's because Tuya is connected in Bluetooth not my actual Wifi. (It doesn't sync with Wifi in Tuya too)

[topaz willow]

the bluetooth connection is only used to give wifi credentials to the device so it can communicate with the tuya datacenters

[thin holly]

if I'm entering the wrong password or wi-fi name would that cause it? i've just been more or less guessing that's its similar to other things

[topaz willow]

potentially yeah, you can confirm that by just putting in nonsense for the wifi name / password and seeing what it does

[topaz willow]

you were able to successfully pair it in the Tuya app right? using the same wifi credentials and such

or did that fail too, an older message implies it worked but your message there makes me confused

[clear grove]

Is connecting lamp to Tuya instead of Swarm Sync is temp workaround or solution?

[topaz willow]

it's just a sanity check to confirm that the lamp hardware has no issues

or its not a wifi issue

if it's a wifi issue it will also fail on the tuya app

[nimble stratus]

I tried with Wifi it doesn't work so I try with Bluetooth and it connected to Tuya so I though it was the right way

[restive flame]

Ok this time I got this now that it is updated. Also here's the log (bro is like a beaver rn)

[topaz willow]

first can you try the resync option in the settings?

i see something else minor but want to see if that fixes it first

[topaz willow]

when you say you tried with wifi, was it the same flow as swarmsync where you put it in pairing mode and put in wifi credentials? but then it failed to pair

[restive flame]

Didn't seem to. Ended up with the popup again.

[nimble stratus]

Yes

[topaz willow]

pressing the sync button in settings gave you a popup?

[restive flame]

No, but I tried to reconnect again afterwards, which caused the popup.

[topaz willow]

this to me implies the issue is with your wifi, are you sure your network is 2.4GHz and that you're giving it the right name/pass? from the logs it looks like you're using a campus wifi of sorts

[topaz willow]

the sync button would make it appear if it worked

so the other thing I noticed was in your logs, while most of it is obfuscated, your wifi password had a trailing space at the end of it (sometimes your wifi name did too), was that intentional?

[nimble stratus]

No, I use 5GHz, that's why Galaxy told me to try with Tuya to see if it works

[topaz willow]

well it didn't, right? that's sort of the problem lol

connecting by only bluetooth isn't a solution since the lamp needs a wifi connection to connect to the stream

[restive flame]

No spaces when I'm putting it in, just double checked that now by trying to reconnect again. Thought it might be the autofill screwing up or something. Don't think so tho.

[topaz willow]

if you don't have access to a 2.4 GHz (or dual band, in some cases this worked for others) network this is sort of out of my realm of capability to help anymore unfortunately, the 5 GHz incompatibility problem isn't something the swarmsync app can fix

[topaz willow]

can you recopy the logs of your most recent pairing where you confirmed there's no trailing spaces?

[restive flame]

Sure.

[leaden zealot]

I have the same problem

[topaz willow]

the space may also be if you're hitting enter after finishing typing too?

[clear grove]

Is there anything else I can try to pair lamp using Swarm Sync if it only works with Tuya for me?

[topaz willow]

the network having no password, or using eduroam?

[leaden zealot]

Eduroam

Because we need a username + password

So

That doesn’t work

[topaz willow]

yeah I noticed

[leaden zealot]

Seems like they just forgot to consider that some wifi networks require username + password?

[topaz willow]

ok those last few pairings looked better, i dont see the trailing space anymore. can you try using the force resync button in the settings now?

[nimble stratus]

thanks for your time, i'm continuing my research to find a way, i'm gonna focus on finding a way to have a 2.4GHz or a dual band

[edgy loom]

https://chatgpt.com/share/69010e2f-1378-8009-bcd1-379a8f0cfe1d

[topaz willow]

how does eduroam work exactly, is it a network with no password but then you connect to it and you log in, kinda like airport wifi has their popups when you initially connect?

[leaden zealot]

No

U type in a username and password

[edgy loom]

If u click it will shot the log in and password

Those credentials don’t work?

[leaden zealot]

The password is a personal one linked to your university email
So because the lamp doesn’t know my email it can’t connect

[edgy loom]

So even typing your email as user it wouldn’t connect?

[leaden zealot]

There is no option on swarm sink to type in user

Sync

[edgy loom]

Oh right…

[leaden zealot]

So we can’t .

[edgy loom]

Have you tried tuya?

[leaden zealot]

That’s what I’m saying
Maybe a solution would be a ‘username’ tab that says (optional)

?

[leaden zealot]

No, how does tuya work

[topaz willow]

yeah im curious if the official tuya app has a way to support that type of network

[edgy loom]

Swarm sync uses tuya as a way to connect the lamp and make it work

[restive flame]

Didn't seem to do anything. I do think it's possibly a network issue, although I should have duel network now that I checked.

[edgy loom]

“Tuya app”

[edgy loom]

If tuya has support, then implementing shouldn’t be difficult

[leaden zealot]

Hm I’ll try and report back

[topaz willow]

yeah im just reading some not ideal information about tuya and EAP networks like eduroam

[edgy loom]

Any truth in this? https://chatgpt.com/share/69010f98-5d20-8009-ac46-c4a15287d8ed

Tuya and Eduroam

Tuya smart devices (plugs, bulbs, switches, etc.) cannot connect directly to Eduroam because:
• They only support WPA2-PSK (pre-shared key) authentication — just SSID + password.
• They don’t have the ability to handle EAP authentication (which requires a username, password, and sometimes certificates).
• They also cannot interact with captive portals (web login pages) or RADIUS authentication servers.

✅ Workarounds

If you need to use Tuya devices on a campus or enterprise network like Eduroam, your options are:
1. Create a private 2.4 GHz Wi-Fi hotspot (e.g., from a router or access point) that uses standard WPA2-PSK.
2. Bridge Eduroam via a personal router — connect your laptop or Raspberry Pi to Eduroam, then share that connection via a local Wi-Fi hotspot using a normal password.
3. Use Ethernet or Zigbee gateways — some Tuya hubs connect via Ethernet, then control Wi-Fi-less smart devices locally.

Would you like me to show you how to set up a small “bridge hotspot” so Tuya devices can work in an Eduroam environment?

[topaz willow]

if the official app can't support it it's likely we can't either

[restive flame]

Anyways thanks for the help, at least I can use the Tuya app I guess? Going to see if I can get Swarm Sync working some other time.

[topaz willow]

who was the fellow i heard had great tuya knowledge maybe he'd know best about EAP networks

@maiden depot I think?

[edgy loom]

@topaz willow

[topaz willow]

yeah was him

[leaden zealot]

yeah it failed to add the device

[edgy loom]

Rip

[topaz willow]

maybe klef will have more insight but my guess is the easiest solution would be to just have an intermediary that connects to eduroam and then broadcasts a normal network that can be connected to like a normal wifi

[leaden zealot]

internet sharing doesnt work as eduroam blocks it

[leaden zealot]

i think eduroam doesnt let that happen

[edgy loom]

You’ll have to get a refund

[leaden zealot]

fuck eduroam

[edgy loom]

Is the lamp controlled trough wifi or Bluetooth?

[topaz willow]

for stream sync it's wifi

[leaden zealot]

i think the stream sync must be wifi
can we just connect normally through bluetooth and not have stream sync open?

[edgy loom]

Could you try that instead?

[leaden zealot]

i tried it on tuyu doesnt work

[topaz willow]

you should be able to connect directly via bluetooth only on the tuya app, but since swarmsync is for the neuro integration it doesn't support bluetooth-only connections

someone else previously mentioned being able to connect via bluetooth only skipping the wifi step

[leaden zealot]

ok ill try again

[edgy loom]

Maybe a workaround could be implemented here?

[leaden zealot]

ok it connected

so i can change colour

[leaden zealot]

i think for simplicity sake a 'connect via bluetooth only' option would be helpful

on swarm link

[clear grove]

Did you connect it via Tuya?

[leaden zealot]

yeah

[timid thicket]

please let it sync please let it sync please let it sync please let it sync please let it sync please let it sync

[leaden zealot]

only via bluetooth tho

[topaz willow]

singapore will rise today

[edgy loom]

@topaz willow why is wifi needed for swarm sync?

[leaden zealot]

It change colours at least

[leaden zealot]

cus to sync to the stream

[topaz willow]

its how neuro talks to the lamp

[leaden zealot]

but i think there can be a toggle for 'wifi sync' and 'bluetooth sync'

[topaz willow]

neuro talks directly to the lamps, it doesn't go through the app to do that

[edgy loom]

oh

[clear grove]

So the lamps connect to WiFi on their own?

[edgy loom]

would it be posible to make it go through the app? that way it would work for eduroam

[leaden zealot]

i think for uni students around the world (i assume quite a lot of the swarm are students) this is a common problem

[topaz willow]

not really without setting up our own endpoints that other people could see the endpoint for (since anybody can reverse engineer app sources) and vedal doesn't want to get his stuff ddos'd like the mc server

[edgy loom]

those few eduroam users left out :(

[edgy loom]

Tell vedal about the whole eduroam thing, maybe ya'll can come up with something

[timid thicket]

you know even though vedal says to not touch the lavalamp it actually feels very comfy holding it

[leaden zealot]

im sure if he has been to a UK university he has experiened eduoroam

lmao

[topaz willow]

i think the lamp itself is fine just dont touch the heating component inside it lol

[clear grove]

Are turtles accepted into unis?

[timid thicket]

of course

[leaden zealot]

diversity acceptance

[glacial slate]

has vedal ever been to uni actually? he's always said he's completely self taught and mainly learned through like yt tutorials

[edgy loom]

i've never head about the mc stuff lol

[topaz willow]

during the last year subathon the mc server ip got leaked a few times

and every time it did the server got banged

[edgy loom]

Yes, turtle parents leave their turtles alone; they do not provide any parental care and abandon their young after the eggs are laid. The mother turtle's role is finished once she lays and buries the eggs, and the hatchlings are on their own from the moment they emerge, relying on instinct to survive

[topaz willow]

some people are generational level haters

[timid thicket]

IT WORKS YIPPEE!!!!!!!!!!!!!!!!!!!!!!!

[minor pendant]

Doesnt sync

[leaden zealot]

i am a generational level hater of eduroam

[edgy loom]

yo tell vedal to fix neuro she is muted

[topaz willow]

can you go to the settings, make sure troubleshooting mode is on, then click the resync device list 'sync' button and see if that solves your issue

if not, copy debug logs and drop em here

[inland cape]

My lava lamp is not entering pairing mode, even after unplugging and plugging it back in a dozen times, any suggestions?

[leaden zealot]

Keep doing it eventually it’ll work (that’s what I did)

[edgy loom]

try multiple times

[topaz willow]

sounds like the issue is getting to to blink at all

[whole sphinx]

I finally connected, what helped me was after step 2 I closed and opened app again. Now it's synced to the swarm!

[inland cape]

Yes, it blinked red before but now it won't

[minor pendant]

There doesnt seem to be any logs, i click copy and it doesnt copy anything

[solar pollen]

My lava lamp said it was not connecting. I tried like 5 different times and no deal. I closed and reopened the app and it was connected without me ever trying to pair.

[clear grove]

How did you get it to work?

[timid thicket]

i pressed the swtich called "Sync to stream"

[topaz willow]

try restarting the app, sometimes that rarely happens

[clear grove]

@topaz willow is it fine if i drop my logs too? I cant pair the lamp using Swarm Sync

it only gets detected by Tuya

[topaz willow]

yeah go ahead if you've tried the force resync in the settings tab already and it didn't pop up

[clear grove]

i tried but will give it another shot

Holy shit it worked

[topaz willow]

i love technologia

[minor pendant]

What part of debug logs because get over 18k limit reached uuh

[topaz willow]

uh

[clear grove]

Ok, so what worked for me was
#1 pairing lamp using Tuya
#2 resync
#3 tried pairing with Swarm Sync AND NOT DELETING IT FROM TUYA

[topaz willow]

one way to reduce that would be to turn off check device status and restart the app

[topaz willow]

oh yeah itll just upload it as a text file

thats fine

[edgy loom]

That’s 56k characters

[topaz willow]

if you try to send it should just make it a txt

[naive sluice]

this bout to be another 1000 page google docy

[minor pendant]

Hmm not getting it to send only get the "get Nitro" message

[tropic sentinel]

so uh my little sister accidentally broke my lamp. please. Is there a way to sell only the liquid parts? I only had it for 2 days that sucks

[edgy loom]

Contact Juniper for a replacement

[topaz willow]

maybe thats a nitro thing, can ptu it in a notepad save it and upload that instead

or pastebin

[naive sluice]

what Galaxy said, if they cant help im sure amazon has some

[edgy loom]

How long were u tryna connect for

Is the glass itself fine? Or did it shatter too

From the picture i assumed it shattered

@tropic sentinel

[tropic sentinel]

the glass broke

[minor pendant]

Should be the logs

[edgy loom]

https://neurosama.shop/docs/contact

[glacial slate]

it's juniper, jupiter is the planet

[edgy loom]

Sorry

[naive sluice]

actually i dont think buying one from amazon is a good idea since if i remember correctly Vedal said something about having issues with the glass at the beginning

[edgy loom]

They are very similar

[golden wave]

Got duel band on and the lamp in sync mode but it's not detecting.

[edgy loom]

Settings > troubleshooting mode on > force resync

[minor pendant]

I have absolutely no idea why but suddenly seems to sync now....

It works now

[tropic sentinel]

Thanks, I sent them

[edgy loom]

I wish you the very best

[tropic sentinel]

[misty galleon]

Wishing you luck

[tropic sentinel]

I will miss this beauty

[edgy loom]

Checking in, does it work?

[topaz willow]

iwas about to say, your logs have the device in them LOL

[golden wave]

No luck, lamp paired and for like 2 mins then did not want to respond, just tried now to repair with a 2g network [I seperated them via the router] and no luck pairing.

[topaz willow]

i wonder if there's an increasing lag time the more lamps get delivered and booted up

[edgy loom]

Oh god

[topaz willow]

make sure app is updated and then can you copy debug logs from a session where you tried to pair and it failed?

[golden wave]

I downlaoded the app 10 or so mins agoso that should be fine, will check the logs.

Ok got it connected finally.
Yep all working, was just a bit annoying to setup.

[fathom moss]

Well I spent about an hour trying to troubleshoot the connection. (Not sure if this would have caused things to change). But this works consistently on Samsung Swarm Sync App. Open app, accept the location and other permission requests, start lamp, prepare WiFi details in the app, unplug and replug lamp 3 times then wait for lamp to flash red, click continue, there will be an error about the lamp not connecting (but it seems to connect in the background), cancel out of WiFi setup, click "Maybe Later" to enter the app, click settings, troubleshooting mode, scroll down and click "Resync Device List", exit out of settings and the lamp should be visible in the menu.

I don't have a separate WiFi frequency. They are both broadcast over the same SSID with 2.4GHz and 5GHz. I don't know how the lamp is configured so quickly and I never see a WiFi or Bluetooth network appear in my phone settings like other IOT devices. So not sure what is happening during the Sync process.

[maiden depot]

classic eduroam, did you get sync to work? there is a chance the lavalamp might have Bluetooth backup mode though , however it must successfully pair at least once (no sync tho)

[fathom moss]

I know when I was in university I was able to use my laptop to broadcast a private WiFi hotspot after being connected to Eduroam (can't remember if I needed to use an ethernet connection to allow broadcasting via WiFi or if I could connect and broadcast via WiFi). Obviously this will require that you are able to do this still. But it got me round the issue in 2018. Might be worth someone looking into as a workaround if a fix isn't possible for the app.

[glossy wren]

this worked for my 5G connection

[thick goblet]

using the troubleshoot option and spamming syqn seemd to work

unsure if it actually follows neuro stream though

[fathom moss]

I have a light pink currently

[topaz willow]

if your lamp turns red when you turn on stream sync in the device UI that means it should be visible on vedal's end. if it doesnt change during a stream when it should there might be more weirdness like a singapore region issue that should be reported

[glacial slate]

didn't vedal already confirm it was a singapore specific issue?

he posted in here

[topaz willow]

there was a singapore issue yes, but it was a type of issue which could affect other places, just a note if some people observe that behavior

it didnt seem likely that it was anywhere but singapore from what we found but just a heads-up

[glacial slate]

ah I see

[cerulean bane]

The app doesn't particularly like being wide

[topaz willow]

[glacial cosmos]

If anyone had issues trying to sync over wifi, I downloaded tuya to sync it via bluetooth, then I was able to Resync device list in swarm sync app and it showed up and worked.

[regal sage]

one thing that tripped me up that I'll put here to help others is that (at least on IOS) having an active VPN on your phone prevents sync

[formal pilot]

Same issue as you. Thank you for typing this cause this was driving me crazy. I could the see the lamp connecting as I was able to find the MAC address/IP for it and could ping it.

[stone crater]

THANK YOU! This worked for me.

[teal raptor]

Where is the resync device list button

[teal raptor]

Nvm i got it to connect

[silver moth]

If anyone is curious, I got the lava lamp into home assistant through the LocalTuya integration. I’m 99% sure that stream sync is just the “music” work mode, so if you set the lamp to the “music” mode in home assistant it should be synced to stream

All you do is you add it to the smart life app instead of swarm sync and then just add it as usual as if it was any other tuya light

I can make a more detailed write up with instructions if anyone is interested

[topaz willow]

that will work yeah

[silver moth]

Sweet

[edgy loom]

Please do confirm about stream sync

[topaz willow]

i can confirm that it should work, though it doesnt fix any 5g-specific issues since its still tuya hardware at its core

the music mode he mentions is the 'stream sync' mode

i guess i cant really confirm it, but it matches up with what the app does to turn it on

[edgy loom]

I need the steps so I could put it in in FAQ

[topaz willow]

its a good workaround if someone is hard stuck for a weird reason, but for example i dont think it would help the eduroam peeps

@silver moth you've found an interested party xdd

[silver moth]

Give me one sec

[edgy loom]

@leaden zealot does this work for you too?

[maiden depot]

im a bit worried it won't work, depends on how the app was set up (ie will only work for those devices bound to the swarm sync app), but would be epic if it did and regardless, home assistant integration is genius

[topaz willow]

there's nothing about the app that specifically binds the lamps to the app for any of the stream sync flow, somewhat for this triage reason

[maiden depot]

oh neat

[topaz willow]

so in theory it should work, but wont know till it can be tested on a stream

[leaden zealot]

No idea, it’s 4am here

I’ll test it tmr

[edgy loom]

I woke you up sorry

[leaden zealot]

No u didn’t

I just have the sleep schedule of a certain turtle

[timid thicket]

guys my lavalamp turned yellow
wait... thats not a swarmsync issue smh

un-funny joke aside so im reading that 5g connections works now?

[timid thicket]

...why is this in a pjsk server

[leaden zealot]

Rip us

[silver moth]

Okay so I’m now realizing how many steps there are and how late it is rn

I’ll make a GitHub repo/gist on how to connect it tmrw

[edgy loom]

Understood

[silver moth]

Ill try to summarize rn and if that doesn’t work I’ll get the steps done

Basically you:

• reset the lamp
• set it up in the Smart Life app
• add it in the LocalTuya integration, making sure you check the box saying “music mode is available?”

Granted if you don’t have experience with tuya & HA this might be a little complicated but I can write it up tmrw

[rose oar]

i don't think this will work (maybe unless you've already registered the device through swarm sync)

[silver moth]

I just registered it through swarm sync then reset it and added it to smart life

Don’t know if registering it in swarm sync first does anything though

It does work for me though

[rose oar]

yeah you can 100% control it through that

but I mean I'm not sure if stream sync will work

maybe if it's been registered in swarm sync first

[silver moth]

Hmm I’ll have to see next stream

[rose oar]

feel free to try!

[topaz willow]

vedal has given me enlightenment and i do think you would need to pair it through the swarmsync app at least once

forgot that the cloud project that stores the lamp ids is bound to the app bundle id, so it may not register if it wasn't activated through that same app id before

[silver moth]

Ah

Well here’s hoping

[edgy loom]

I ran out of characters for FAQ

[edgy loom]

Now on reddit https://www.reddit.com/r/NeuroSama/s/HIIZ2Pm5y9

[topaz willow]

#jointhediscord

[edgy loom]

FAQ is out on reddit https://www.reddit.com/r/NeuroSama/s/JKVBrzAkGe

[serene portal]

who has been asking for specifically the eduroam question?

[glacial slate]

I can think of at least 10 people who have asked it

it seems to be a common problem

[edgy loom]

University students

[serene portal]

looool

lava lamp in libraries mhm

[edgy loom]

Questions to eduroam users, i’ve seen some talk about creating a hotspot with a laptop and using that to connect, would this work for any of you?

[odd spruce]

I cant seem to get mine to go i to sync mode, it did it once when I plugged it in for the first time but even when trying to unplug and plug 3 times I cant get it to flash red.

[edgy loom]

When was this created? https://swarmsync.app/support.html

[serene portal]

I would assume not unlesss auth creds are somehow passed to the other device as well I think

[short bridge]

I also just got my lamp today and while it flashed red when i first plugged it in i cant get it to do so again. I've unplugged and replugged it a dozen times

Anybody got a fix?

[edgy loom]

Perhaps you’ve connected it ?

[short bridge]

0 lamps connected on the app

[edgy loom]

Go to settings > troubleshooting mode on > resync device list

[short bridge]

nothing happens

[edgy loom]

Can you pair your lamp when the lamp is on?

[short bridge]

unable to find lamp

o wait im trying to use a 5g network when it needs 2g

how do I change my phone to use the 2.4ghz instead of 5

[errant steeple]

Back of your internet box should have the info for 2.4 and 5 ghz WiFi. To have lamp search mode, unplug/plug in 3 times. One done, its green for a few seconds, then it blink once, then it flashes red

After that, every time you try to pair, it might fail but thats fine. If, when you do pair, the red blinking disappear fast, it means it worked.
Press maybe later, settings,troubbleshooting mod, resync device and press home.

[odd spruce]

Okay ive disabled band steering and switched my device to the 2.4 ghz wifi, ive figured out how to get the pairing mode working but I just keep getting this

[edgy loom]

Go to settings > troubleshooting mode on > resync device list

[odd spruce]

Just click it?

Now it's showing up but not doing anything

That didnt work

[edgy loom]

What’s wrong now?

[edgy loom]

Ye

[edgy loom]

What is showing up?

[odd spruce]

Ok after doing it like 5 times I got it working

[edgy loom]

Magic?

[short bridge]

same

[edgy loom]

[odd spruce]

It wouldn't be vedal AI without scuff

[lyric fable]

spent the last hour trying to connect and I get this error everytime I think I’m getting close to it working

[lyric fable]

just tried the tuya app and it connected just fine

[sturdy sphinx]

Thank you very much! The app told me that it can not find the lamp, no lamp showed up in the app overview but the pairing mode stopped after a few seconds (no red light). After the resync it works as expected! (Android 16, Galaxy S22)

[edgy loom]

Same thing Go to settings > troubleshooting mode on > resync device list

[lyric fable]

haha i have been doing that but i will keep trying

oh nvm it just connected lmao

[edgy loom]

Are you using 5GHz or 2.4GHz network?

[hearty skiff]

Just got my Lava Lamp, had to do the resync device list too, because otherwise it just failed to connect.

[edgy loom]

God dammit app, stop magically fixing yourself

[edgy loom]

Does it work now?

[hearty skiff]

yeah, well at least I can choose the color manually, will see if it works during a stream

[edgy loom]

Hey Vedal, knowing how much issues lava lamp had, i doubt creating a plasma globe is on your mind. So my idea is to let evil change color of her plasma globe and the color of the lava lamp changes too

[true mantle]

One new detailed log coming right up!

[log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: granted
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":269607387,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":269607387,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 269607387
[log] DeviceList
[log] checking for swarmlinkHomeId: 269607387
[log] fetching swarmlink home details for 269607387 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[info] updating stored paired devices: []
[log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: granted
[log] checking for swarmlinkHomeId: 269607387
[log] fetching swarmlink home details for 269607387 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] [tuya] found swarmlink_home: {"lon":0,"background":"","homeId":269607387,"managementStatus":true,"role":2,"lat":0,"name":"swarmlink_home","displayOrder":1,"geoName":"","gid":269607387,"admin":true,"dealStatus":2}
[error] [tuya] ssid location was unsuccessful
[log] [tuya] trying to add device to homeID 269607387
[log] DeviceList

[edgy loom]

@true mantle are you having issues connecting your lava lamp?

[true mantle]

Yes! I am convinced its just a green lamp now

[edgy loom]

Same thing Go to settings > troubleshooting mode on > resync device list

[true mantle]

This is the log produced when I tried summiting the wifi cred when it flashes red

[true mantle]

I did that before trying it

[edgy loom]

Are u using 2.4 GHZ OR 5 GHZ network?

[true mantle]

Summited 2.4GHz wifi cred while connected to a 5GHz network

Lavalamp is (close to) Fully warmed up when pairing

[edgy loom]

Can you connect to 2.4 GHZ?

[true mantle]

Yes

[edgy loom]

Did it work?

[true mantle]

Yet to try that in new update, one sec

Although now my network is somehow now a "Hidden network"

trying to fix that first

[glacial slate]

so to be clear, it ONLY works with 2.4 ghz right? I don't have mine yet but I have a separate 2.4ghz network set up already that I was using for something else, so I would have to connect to that one on my phone right?

[true mantle]

I think it can't connect to a 5G netowork

[true mantle]

Just tried that. Unable to find lamp after summited 2.4GHz wifi cred while connected to a 2.4GHz network

[edgy loom]

Yes and you will have to connect that to the lamp

[edgy loom]

Could you repeat this step? ⭐ Step 2: (users say this works for them) Start pairing mode (turn it on and off 3 times untill it blinks red), start pairing process and complete it, after fail message cancel pairing process, go to settings, enable troubleshooting mode, press Resync Device List. If you are unable to change the color, try Resync Device List resync instead.

[true mantle]

Not working I think

[edgy loom]

You got the lamp to pair?

[true mantle]

no

[edgy loom]

Any errors?

[true mantle]

log

I left it for longer this time

[error] [tuya] ssid location was unsuccessful

[edgy loom]

The lava lamp must flash red before you can pair, does that happen?

[true mantle]

I summited cred when it started flashing red

[edgy loom]

Can you submit cred after lamp stops flashing red?

[true mantle]

Yes but you can't pair

[edgy loom]

Submit creds, when you get an error reset sync device list

[true mantle]

I always reset sync device list before trying to pair tho

[edgy loom]

Resync it after pairing it

[true mantle]

? I can't pair the lamp

[unborn jacinth]

on ios, disable vpn if you use it

[true mantle]

I don't use that feature

and I don't have a vpn on

[edgy loom]

Replug your lamp until it flashes red, then try to pair it

Make sure you are using 2.4GHz

[true mantle]

That is exactly what I'm doing for the past 15 or so minute 😭

[edgy loom]

Others did the same, it took multiple re attempts

So im not sure whats going on

Reinstall the swarm sync

[true mantle]

didn't I just update the app
ok

on a side note, the Tuya app does detect my lamp, so it may be a swarm sync issue

[edgy loom]

Tuya is to check that it’s not lava lamps issue

[alpine dune]

I had problems getting the lamp to connect with reinstalling the app and syncing multiple times. Just before I was going to post my debug logs here I clicked on "Resync Device List" and now it somehow connected and works.

[edgy loom]

It’s a magical button that seems to work most of the time

[zenith hollow]

So uhm, another guy who can't connect their lava lamp to the Swarm sync app here. I might know the issue, but I don't know how to fix it. I saw that it has to be connect to a 2.4GHz but my wifi's frequency is 5GHz. I did see how you're supposed to fix it, but honestly, no idea how to put it in. Also another note: Im using a Huwai phone (Nova 12 pro be to more specific) and as you guys probably know, it doesn't have google. I used a 3rd-party app that allows me to use google services, so I used that to get it.

[edgy loom]

Modern routes have both 2.4GHz and 5GHz, u should check you router for more info

[unborn jacinth]

{"msg":"","error":true,"code":"148"}
the dev said earlier 148 means bluetooth timeout
not sure if it's going to help though

[zenith hollow]

and where can I check it? Like on the router or on their site? (Where you can check the details and etc)

[edgy loom]

On the routers label or the site, whichever is accessible for you

[true mantle]

bluetooth is on and permission is granted

sooooooooo i am clueless

[edgy loom]

Sear the dev will be online in few hours i’ll notify him about your problem

In the mean time u can try connecting on your own

[true mantle]

Thank you 😭

[edgy loom]

@true mantle u can try the methods here https://swarmsync.app/support.html

[true mantle]

I can now change the color thankfully (through the Tuya app, not swarm sync)
but I want to have stream sync as well (although im utc+8 and can only see stream in 2am)

[alpine dune]

One more thing. I set the lamp color to green but when I activate "Sync to stream" it turns red while the color wheel still shows green as selected. Turning of stream sync reverts the color back to green. Changing the selected color will turn off stream sync. Selecting "Reset Color" in the options turns the color to pink while moving the selection circle in the color wheel to the pink section. Changing this disables stream sync again. Is this intended behavior? I'd love to select a color while stream sync is on.

[edgy loom]

The Dev rn

[true mantle]

This lamp is beautiful, I'll stay

[zenith hollow]

okay so, I somehow worked on Tuya but I still have the same issue with Swarm Sync

Nvm—It worked after doing a Resync

[lavish thistle]

i have no idea how to use this thing and im not even sure where to ask this, its fine to leave the lamp as it is to cool when switch off via the app right? or do i need to unplug it

[clever locust]

Found a possible bug that if you have a VPN enabled on Android you cant pair the Lamp with your phone

[short vale]

So this wifi i have is only 5GHz and having trouble syncing. Do i just keep trying or is there setting i need to change?

[thin bolt]

It will only connect to 2.4ghz. Check your router settings, you may be able to create a seperate 2.4 ghz network

[little goblet]

I think this is also affecting me, I use a guest wifi and can't pair.

[edgy loom]

It’s fine to leave it off, but if you want to be extra safe unplugging it is recommended

[short vale]

ya im using a family router i gotta talk to them welp

[edgy loom]

Most routers have 2.4 GHz are u able to split the network?

[short vale]

uhh im going to have to look up how to do that

[thin bolt]

If you know your home routers ip adress you can just open that with any webbrowser by typing in the ip adress

[lavish thistle]

alright i see, would i have to reconnect it to the app if i do unplug it though?

[edgy loom]

Someone here knows how to do it, but i dont remember who

[edgy loom]

No, you shouldn’t need to pair it again

[lavish thistle]

alright thanks

[little goblet]

Update: I used Force Sync and it showed up.

[edgy loom]

Solution disable the vpn

[thin bolt]

Also for anyone getting the error that the app is unable to sync, look at your home networks device list. My lamp was connected to wifi but i still got an error. Try resync or wait a moment. It should show up in the devices regardless if you got an error while pairing.

[edgy loom]

But yeah ill pass it to the dev

[sinful escarp]

Hi followed the instructions for pairing, the lamp was flashing red, then goes back to green and shows me this message

[true ivy]

Are you using a 2.4ghz wifi ?

[sinful escarp]

Yep, it's both actually

[edgy loom]

Both?

[stuck gull]

it usually defaults to 5 ghz, might have to go to router settings and split into to SSIDs temporarily

then go to settings, turn on "Troubleshooting mode" and then "Resync Device List"

just worked for me

[edgy loom]

@short vale this is for you too

[stuck gull]

Android is stupid and doesnt let you just pick which channel from settings lmao

[sinful escarp]

Will try that

[stuck gull]

I have a TP link router and just turn off "smart connect"

[edgy loom]

It’s so great to see so many of you helping out

[sinful escarp]

In France we are kinda forced to use the ISP router and it sucks

I'm trying to find the settings

[edgy loom]

Https + your ip on the router

[sinful escarp]

Ye I know that

[edgy loom]

[sinful escarp]

Just the UI sucks

[brisk crane]

I can't get my lamp to blink red for pairing, it just stays green even after unplugging and replugging after 3 seconds multiple times. Any suggestions? Disabled 5ghz wifi

[stuck gull]

sometimes it takes a second or 2 for it to change from green to red

[edgy loom]

Could u replug rapidly without waiting

@true mantle Hey, have u managed to get your lamp working?

[brisk crane]

That does make it blink red and after 3 flashes it goes back to being green but can't seem to pair it

[edgy loom]

Is this your first time pairing?

[brisk crane]

Yes

[edgy loom]

then go to settings, turn on "Troubleshooting mode" and then "Resync Device List"

[brisk crane]

Interesting, that worked. Thank youu

It's paired now

[edgy loom]

Magical button saves the day

[edgy loom]

Enjoy!

[sinful escarp]

It's paired but I can't control it

[edgy loom]

then go to settings, turn on "Troubleshooting mode" and then "Resync Device List"

[true mantle]

nope xd
It's ok I'll wit for another software update to (hopefully) fix it

[sinful escarp]

Well now I have this error

[edgy loom]

New error? Copy logs and post them here

[sinful escarp]

Are there any sensitive data or it's fine ?

[true mantle]

none, unless you count what operating system ur phones using a sensitive information

[edgy loom]

There is no sensitive data

[sinful escarp]

https://pastebin.com/1AghGz8H

[edgy loom]

@topaz willow

[sinful escarp]

Update

I had to unplug and replug

Tech magic

[edgy loom]

[true ivy]

"Livebox-CD60" xdx doxxed

[sinful escarp]

There is sensitive data LOL

Well its not like I care

[topaz willow]

Good morning nothing like a fresh set of explosions most of which fixed by the weird magical resync button

Is an SSID considered sensitive to some? I can apply the same blocker to SSID that I do to the wifi password if so

[stuck gull]

I just found out that my router can make a separate network just for IoT devices, makes management so much easier

[sinful escarp]

Well I don't think it's useful as debug information

[true ivy]

I don't really see how it could be used against you tbh

[topaz willow]

It’s there just to confirm that things are being passed along correctly

[topaz willow]

This is probably good thing to have somewhere in the FAQ, it’s not really an issue with the app but if the lamp goes into pairing mode and times out I’ve had it get stuck in the uninteractible state before (you can’t do anything with the lamp while it’s blinking, but this is usually resolved on its own when it stops)

[edgy loom]

@true mantle sorry to bother you again, but the dev is online now

[topaz willow]

Simple unplug replug can help in some cases

[sinful escarp]

does it work with plasma globe?

[edgy loom]

@topaz willow

[topaz willow]

[edgy loom]

@topaz willow

@sinful escarp you won’t believe this

[topaz willow]

This is intended behavior, the app has two distinct modes (one clever user even found exactly which two last night since they had experience with the hardware we used) which the lamp sort of overwrites the stream sync mode if you send a manual color to it

[edgy loom]

[topaz willow]

Thinking about it more deeply I probably could make it work? If that’s something people wanted, I’d just need to do the same thing Vedal does for neuro integration but from the app itself (sending commands to the other mode)

[edgy loom]

Well people did request color modes

[topaz willow]

Right now that is intended behavior though, but once dust settles with bugs I can look at that

[edgy loom]

@topaz willow

[topaz willow]

I’m having this tinfoil hat theory that the cloud activation that happens specifically with our app (to let neuro control it) is what’s causing the strange delay that needs a resync at a later point

But that may just be copium xd

Based log title

[edgy loom]

Blame Vedul

[topaz willow]

Let me roll up to my PC so I can actually open that log

Well it’s not his fault

More like tuyas if that is true xd

Also that SSID location error is not blocking

Just means the SSID field won’t auto populate which is a QoL down, think it’s an iOS thing

[plush plume]

um Hellooo I have a issue whit lamp

[edgy loom]

I did create a FAQ post on reddit, mods haven’t yet pinned it

https://www.reddit.com/r/NeuroSama/s/TT2oRSI3Ur

Another one

[sinful escarp]

aaa i wanted to test the stream sync feature, well another day lol

[edgy loom]

Would something like this be possible?

[true ivy]

What's going on ?

[plush plume]

IDK the lamp is linked but nothing happends only Green?

[earnest nova]

I have issue with syncing the lamp. I dont know why it simply wont connect at all. I was trying on 5.0ghz but then tried on 2.4ghz and it still wont work. Only gives a generic error, i checked the logs and its an unknown error it seems like

[edgy loom]

Go to settings - troubleshooting mode on - resync device list

[earnest nova]

it flashes red then stops flashing so theres def something working when i click connect with my wifi info, but it still wont work

[edgy loom]

Go to settings - troubleshooting mode on - resync device list

[earnest nova]

SAVIOR!

it works!!!

[topaz willow]

love the magic button

[plush plume]

hmmm wen I do that it just gone and need to reconnect? and still same issue

[spiral bloom]

yes, this worked for me instantly after 30 minutes when i noticed that i was trying to connect it to 5ghz wifi lmao

[misty galleon]

resync device list is the real goat

[edgy loom]

If u got $1 for every time the magic button worked, you’d be rich

[edgy loom]

Are u connecting with 5 GHz or 2.4 GHz network?

[earnest nova]

it wouldve been cool to have a way to have it cycle through colors automatically. Anyways, thanks for the help!

[topaz willow]

thats on the post-bug armageddon todo list

few people have asked

[spiral bloom]

true, i thought about this as well. maybe they could add it later on when they manage to fix other bugs...

[ancient zealot]

you can with the tuya app

[plush plume]

5 GHz🤔

[true ivy]

Doesn't work with 5ghz, you need to use 2.4

[spiral bloom]

use 2.4

[plush plume]

oh🫠

[edgy loom]

Yes, on your router check what the label says

[misty galleon]

Most 5GHz routers also support a 2.4GHz channel

It may need to be enabled though

[spiral bloom]

doesnt pretty much every router have 2.4ghz as default

[edgy loom]

Yes

[topaz willow]

whenever vedal is available i sent him a new android build which refactored a bunch of the pairing code on the tuya side so either hopefully we get better outputs or we get better logs.

if the empty response bug still exists that is fixed by resync at that point just going to add a new UI for resyncing without settings

[earnest nova]

Yeah! Cause its def just software the hardware should be able to support it

[misty galleon]

Mine came w/ 2.4GHz disabled, I had to enable it when I got smart lighting

[ancient zealot]

any tips on what the could be wrong with my wifi network anyway? the tuya app can only connect via bluetooth and even connecting via bluetooth and then trying to connect it to wifi isn't working. 2.4ghz of course. could it be the distance to the router that is the problem?

[edgy loom]

Some combine 2.4 and 5 in to one, that doest work, you need separate

[edgy loom]

And ios?

[pallid tendon]

making a plasma globe's actual filaments change colour is probably not possible, so any RGB plasma globe would have to be done by just having extra RGB LEDs in the base or something, and there would be nothing like the lava lamp wax for that light to bounce off of
but I guess there could be some kind of cheaper thing that's not a real plasma globe, just to make it work better with RGB

[topaz willow]

checklist of problematic stuff ive heard from klef or other users (if you're for sure on a 2.4ghz network and no mistakes in wifi credentials): vpn, network extender, mesh networks

[topaz willow]

[edgy loom]

My point was that, instead of having a plasma globe, evil has access to irl lava lamp, and she does what evil does

[ancient zealot]

just the singular router no VPNs enabled, on android (pixel 9 pro).

[edgy loom]

Eduroam network?

[ancient zealot]

nope tp-link AX5400 and residential fiber internet

[pallid tendon]

yeah, she probably should, since an RGB plasma globe probably isn't happening
but maybe there's something else in the works

[topaz willow]

did you post logs anywhere when i was

[ancient zealot]

nope

[topaz willow]

those are always good

[ancient zealot]

just

[log] [tuya] trying to add device to homeID 270096050 with wifi SSID [ TP-Link_redacted ] pw [ 3******2 ]
[log] android pairing full result {}
[error] [tuya] blank activator response error: undefined after 51499 ms

[solid lava]

I get that error too

[topaz willow]

how long ago did you try to pair

[solid lava]

Glad I'm no longer alone in my error land of woe 😄

about 2 mins ago and for around half an hour about 3 hours ago

[ancient zealot]

like been trying for 3 hours at this point

just got it

[topaz willow]

did someone suggest the sanity check in the official tuya app yet

its a good way to see that there's no hardware or wifi problems

[solid lava]

I did pick up there is one... anyone know the name or do we just search for tuya in android app store?

[topaz willow]

tuya smart life should get it to pop up

[ancient zealot]

yeah tuya or smartlife

[solid lava]

ta

[fast crag]

Won't connect

Using iOS, put in the WiFi details, disabled 5 GHz, but it never stops the lamp from being just solid green

[solid lava]

I've been starting to get the feeling it IS talking to it... at least in some manner. Certainly the in and out with the plug 3 times at about 2 second interviews does seem to get the single green flash followed by the red flashing after a bit

[topaz willow]

did you put the lamp in pairing mode before trying to submit wifi credentials?

[fast crag]

How the heck do I put the lamp in pairing mode

[topaz willow]

unplug replug the lamp 3 times

[solid lava]

replugging about 3 times at about 2 second intervals seems to do it... it flashes green once, when successful.. but I'm just another person who hasn't succeeded in pairing yet

[fast crag]

Got it

[topaz willow]

lamp should blink red rapidly for a little bit, need to have the app scanning for it at that point

[fast crag]

It's been searching for a while

Solid green and... nothing

Nope, got it

Thank you very much

[topaz willow]

xd

[solid lava]

yeh because I have to keep entering the SSID it's quite tricky to sync the app scanning with the red flashing XD

[ocean jackal]

For pairing it's a very quick 2 seconds

[topaz willow]

have fun

[solid lava]

good to know... yeh it looked fast from the vids

[topaz willow]

you can enter stuff in the wifi page and then get up to enter pairing mode, it wont actually send out the credentials until you hit continue on that page

[ocean jackal]

It's more like "1 2" instead of "1 and 2". If that makes sense

[solid lava]

Anyone else slightly disturbed that the reset to pairing mode is the weird rapid replugging..., I feel sorry for the microcontroller...

[topaz willow]

the people who designed the chip and microcontroller made it like that so they shot themselves in the foot lmao

[fast crag]

What’s going on with the UI here?

[topaz willow]

holy moly

[edgy loom]

Secret color!?

[topaz willow]

whats the device

[delicate igloo]

Well my lap just automatically turned on, even though it's an evil stream today

[fast crag]

It’s an iOS device

[topaz willow]

well yeah but i meant which one

[ocean jackal]

Red lamp

[topaz willow]

so i can figure out the resolution and dpi for testing stuff

[fast crag]

It still allows me to drag it down there, but I can’t use the colour wheel for it.
Oh, it’s an iPad Pro

11-inch, just saw there’s also apparently a 13-inch version

[edgy loom]

I can just imagine 100 lava lamps turning on when its evils stream

[fast crag]

iPad Pro 3rd gen 11", there’s the full name

[solid lava]

OK the Tuya app found it no probs

[topaz willow]

can you try resyncing in the swarmsync app now that you got it to pair in the tuya app

[delicate igloo]

If you're using it in horizontal mode, try flipping it vertical

[ancient zealot]

you able to connect over wifi?

[solid lava]

yeh I guess...

[fast crag]

It is vertical

[ancient zealot]

i can only do over bluetooth

[solid lava]

oh... dunno

[edgy loom]

Have you declined wifi permissions?

[ancient zealot]

nope, gave it the keys to the kingdom

[topaz willow]

if wifi fails on the tuya app its an issue with your wifi setup in some way

[ocean jackal]

This is how my ui looks

[topaz willow]

the app is definitely a bit wonky on big screens atm, there's also a bug that caused a bunch of stuff to scale up that needs to be addressed too

[topaz willow]

what device?

[fast crag]

Ah, I see, alright

[solid lava]

I turned off bluetooth and was able to change the colour via the tuya app so yeh... seems so...

[ocean jackal]

HONOR X6b

[edgy loom]

Find your ip on the label of your router and go online https + ip

[ancient zealot]

I already know

[topaz willow]

do you have any screen zoom in your phone settings on?

[ancient zealot]

also https was disabled on this router by default, you had to enable it

[solid lava]

hmm tried again with swarmsync after the success with tuya app... no cigar

[topaz willow]

can you restart the app then try to pair it again and copy the logs in here?

[solid lava]

me? sure

[topaz willow]

ya

[ocean jackal]

Looks like switching from default zoom to small fixes it

[topaz willow]

sort of, that's definitely not the intended UI even if it gets everything on screen lol

[ocean jackal]

Less broken is less broken lol

[solid lava]

hang on sorry... that wasn't the full thing... one sec...

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259124106,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259124106 with wifi SSID [ REDACTED ] pw [ REDACTED ]
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259124106,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259124106 with wifi SSID [ REDACTED] pw [ REDACTED ]
[log] android pairing full result {}
[error] [tuya] blank activator response error: undefined after 13402 ms
[log] resetting to default pairing page state
[log] DeviceList

[topaz willow]

that looks like a normal log for the types of situations where the magical resync button ends up working

[solid lava]

Note to self redact first THEN post 😉

I think I tried that but I could try again

[edgy loom]

[ocean jackal]

Also while I'm here if I unplug the lamp after powering it off do I need to resync it?

[topaz willow]

yeah i mean users reported that button not always working instantly but then itll just work eventually

my headcanon that the cloud takes forever to pair up the lamp to vedal's swarmsync tuya storage grows

[topaz willow]

no you shouldnt have to

[solid lava]

mother... you know the rest

[topaz willow]

LOL

it worked huh

[edgy loom]

I want such a magic button in my life, would fix many issues

[topaz willow]

out of curiosity

what country is your phone set to

if you're fine with saying it

can dm it too

[edgy loom]

Who?

[topaz willow]

i wonder if this is a region issue, because i know some people dont have this odd delay

knelf

sorry shouldve been clear lol

[edgy loom]

@solid lava

[topaz willow]

i need to remember to try and get that info from others if the issue pops up after the new build too

if its just a regional thing and its reproducible that way thatd be a good thing to know

[ocean jackal]

I had to hit the funny resync button to get my lamp originally paired

[solid lava]

OKaaay finally got it working

[severe pagoda]

Reading all this makes me realize why no sane person would sell lava lamps, especially ones that have the characteristics as this one. Just keep merch as mainstream/simple as possible vedal

[solid lava]

Thanks ennukee

[edgy loom]

https://tenor.com/view/party-fête-karim-debbache-celebration-party-popper-gif-14993598

[edgy loom]

True, Vedal went through with making the lava lamp and selling it, and now it’s the bugs that need fixing

[solid lava]

I ended up doing the resync... and then it appeared when I hit home but couldn't control it. So I unpaired it. Did the 3 go replug again, seemingly failed to pair it again, did the resync again, waited 20 seconds, closed the app went back in it was there, could control it. Turned off bluetooth tried again, could still controll it... hopefully... that's it done now

[topaz willow]

🤔

[solid lava]

is it red for others who have the stream sync on?

[ocean jackal]

Yes

[hot sonnet]

mmmh pairing kept failing but I just tried the resync thing and turn out it was already connected. Nice

[topaz willow]

there's an unintuitive delay that the lamp does a bad job of relaying whether it's that or an actual problem

maybe the new build later today will help that but probably just going to be a new screen for when people get that vague state

[edgy loom]

Add the delay to logs

[solid lava]

Thanks so much for all the help in here

[topaz willow]

well i meant the pairing stuff will give data back to the app before it's actually ready

[solid lava]

Glad I remembered there was likely a discord server

[topaz willow]

#jointhediscord

[solid lava]

Did you win in the end? I got there with the resync button in the end

[edgy loom]

[misty galleon]

Do you have a link to the support page in the app? If not, that might be helpful to have for those who don't know that these support pages exist.

[topaz willow]

i don't although it might be on store pages? thats a good idea to put in the app tho

[edgy loom]

I myself didn’t know support page until i found the link posted by vedal on reddit

https://swarmsync.app/support.html

[solid lava]

Wow that's well hidden... I just went back into the app to look for it and still didn't find it...

[edgy loom]

Because it doesn’t exsist, it exsist on the swarm sync website

[solid lava]

Maybe it's "in a disused locker with a sign on the door saying beware of the leopard"

[solid lava]

aaahhh

the app website on the playstore?

[edgy loom]

Also please fix css

[edgy loom]

This https://swarmsync.app

[misty galleon]

It's technically linked on the store pages, but its buried and not easy to find if you're not looking for it

[solid lava]

ah... ok so... to get support... one goes to the play store app page... finds the app home page, scroll all the way to the bottom of that, and there is a support link there...

although there is an email address for juniper on the app page on play store

[edgy loom]

Ye

@topaz willow on the topic of support add discord link too

[solid lava]

yeh it's been really nice to get help here

[sinful escarp]

are hardware specific question ok here?

[edgy loom]

https://discord.com/channels/574720535888396288/1432287162753351802

[sinful escarp]

thx

[misty galleon]

The discord link is on the support page

[edgy loom]

[inland cape]

I seem to be unable to pair with my lamp. I can get the lamp to go into pairing mode but the app doesn't detect it. Then, after a while, the lamp exits pairing mode and the app times out searching and says it couldn't find the lamp. Any tips?

[misty galleon]

try going to the settings page, turning on troubleshooting mode, then pressing "Resync device list"

[edgy loom]

If you are using 5 GHz network switch to 2.4 GHz after that attempt to pair, if failed, settings, troubleshooting mode on, resync device list

[inland cape]

Tried the resync but that had no effect for me

[spiral bloom]

discord is the real support site

[edgy loom]

@inland cape

[inland cape]

Not sure how to check on my phone but when I check on my pc it says the network band is 2.4 GHz

[edgy loom]

Make sure you are entering 2.4 GHz correct details

[charred sphinx]

yea this worked for me, i had a similar issue where the app would try to pair to the lamp while it was blinking, then it would stop and give an error with no error message. Resync device list basically fixed the issue instantly, tried it after seeing it on the support page

[tawny cipher]

question for you peeps, how do i know if i have the lava lamp connected to swarm sync?

[topaz willow]

it turns red as the default color when in the stream sync mode

[tawny cipher]

awesome, seems like i got it to work, thanks

[edgy loom]

Nothing wrong but keep red for pairing, green for paired, and pink for synced

That’s just my thought

[topaz willow]

red is just the tuya chip's default for that mode

[edgy loom]

I see

[topaz willow]

i could send a color immediately after changing mode but that just adds a layer for error somewhere

[edgy loom]

Better not do that

[topaz willow]

i think blinking red and constant red is a fine enough line

[edgy loom]

[inland cape]

Any troubleshooting steps I can take since this doesn't seem to work for me?

[edgy loom]

Replug your lamp until it flashes red

[ancient zealot]

got it working, i just setup a hotspot instead using my pc instead of the router, same internet and stuff but it works now at least, had to use the magic sync button after it errored but it worked first try after switching to the hotspot.

[edgy loom]

@inland cape checking in

[inland cape]

Using a hotspot from my pc and then pressing the resync button works

Connected just a minute ago

[edgy loom]

Noted

[brazen jacinth]

The lava lamp came but it won’t connect to my iPhone it says it needs permissions for my Bluetooth I’ve turned permissions on but still says it needs Bluetooth permissions I’m sooo confused I do love the look of the lava lamp just wish it would connect

I open settings enable Bluetooth permissions but just get this same image afterwards

I’m on iPhone 11 if it helps

[edgy loom]

Go to ios settings, apps, swarm sync, enable Bluetooth, also make sure you have updated the app to the newest version

If the issue still continues reinstall the app

[topaz willow]

can you copy logs from the settings? this happens when one of the two ios permissions returns blocked

which means its either disabled in the phone or you hit decline on one of the requests

(normally)

[brazen jacinth]

[log] Pairing
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: blocked
[log] Attempting to request bluetooth permissions...
[log] bluetooth request processing for apple OS...
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: blocked
[log] check results for ios.permission.BLUETOOTH: granted
[log] check results for ios.permission.LOCATION_WHEN_IN_USE: blocked
[log] DeviceList
[log] checking for swarmlinkHomeId: 259139814
[log] fetching swarmlink home details for 259139814 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] [tuya] Unable to find device list for swarmlink_home
[log] checking for swarmlinkHomeId: 259139814
[log] fetching swarmlink home details for 259139814 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] [tuya] Unable to find device list for swarmlink_home
[log] checking for swarmlinkHomeId: 259139814
[log] fetching swarmlink home details for 259139814 -> {"sharedDeviceList":[],"sharedGroupList":[],"deviceList":[],"groupList":[]}
[log] [tuya] Unable to find device list for swarmlink_home

[topaz willow]

do you have location services disabled on your iphone?

or for the app

detecting local bluetooth devices like the lamp requires that to be enabled

[leaden fern]

I need to have bluetooth and location enabled for this to work?... that might be a cause .. I have all thet disabled as default

[topaz willow]

yes to both

[brazen jacinth]

Where would I find location services

[leaden fern]

welp goodbye privacy

[brazen jacinth]

Sorry I’m not very tech savvy

[topaz willow]

i got to it by just searching location in my settings

trying to find the actual path to it lol

[edgy loom]

You can give a little of your privacy to Neuro

[last stone]

hi, I seem unable to connect
Logs: (edited out network name and pw)
[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":259140548,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 259140548 with wifi SSID [ XXX ] pw [ XXX ]
[log] android pairing full result {}
[error] [tuya] blank activator response error: undefined after 31740 ms
[log] resetting to default pairing page state
[log] DeviceList

[topaz willow]

assuming wifi details are correct and 2.4ghz it looks like a usual delayed activation bug we've seen a bunch

settings > troubleshooting mode on > resync device list (sync button) if that doesn't work, give it a bit of time and try again

[last stone]

ok, thanksies

oh, that did fix it immediately, thanks

[topaz willow]

[edgy loom]

[topaz willow]

once vedal's up and able to push the new build and i can get some fresher logs of the delayed activation bug im going to implement the screen that will make it a bit more intuitive to resync. ill also add a toggle to settings that lets people fully obfuscate their ssid/wifi pw instead of leaving the first/last char so if people are extra concerned about security they dont have to manually edit it out lol

[edgy loom]

[topaz willow]

i will also try to fix the weird UI scaling on ios but that build will take a while to process cause apple

[hot sonnet]

idk who dev this but please also don't log wifi password just character count or something

[leaden fern]

'Unable to connect, ask for help and show them the below' ... there is nothing below

[topaz willow]

its not logged fully anyway

[hot sonnet]

ok good then :3
Sorry my sysadmin/netsec job leaking a little

[edgy loom]

settings > troubleshooting mode on > resync device list (sync button) if that doesn't work, give it a bit of time and try again

[topaz willow]

can you copy debug logs from settings?

also what galaxy said first

if that fails copy debug logs

[dense crystal]

Sync to stream is just showing red for me for some reason. It was working the last couple of streams so idk what changed

[leaden fern]

ok so apparently it had connected, its now appeared in the list ..

thanks

[hot sonnet]

True, mmh I just got it today maybe it's not linked to evil's plasma thingy ?

[leaden fern]

do I need to keep the bluetooth and location stuff enabled. or can i just enable stream sync and then turn off the data leaks?

[dense crystal]

I hope that's the case

[hot sonnet]

oh it's red on stream now so idk
edit: nvm

[edgy loom]

Red color is when stream sync is on

When evil changes color on her plasma globe, does the color of the lava lamp change?

[leaden fern]

I dont believe Evil can control the laps iirc?

[dawn tide]

doesn't look like it

mines been red perma since i turned sync on when the stream went live

[dense crystal]

Yep same

[leaden fern]

yeah mines red too

[edgy loom]

I’m confused as i saw a pic saying it synced to plasma globe

[dawn tide]

i could go ask vedal what's up quickly, but no clue if i'll get a response

[edgy loom]

But i guess they did it manually

[dense crystal]

Worth a shot prayge

[edgy loom]

I did send a question here if syncing plasma globe to lava lamp is possible, but im not sure if he would see it

[dawn tide]

either evil can't control the lamp or sync is disabled for karaokes

probably not, i'll ask him somewhere it's more likely for him to see

[topaz willow]

he previously said evil couldnt control lamps but maybe thats changed since

[edgy loom]

Oh yeah cloudburst, will you pin my lava lamps FAQ in the neurosama reddit??? I have asked few mods but no response

[dawn tide]

i don't have mod on the subreddit

[edgy loom]

Oh cmon

[dawn tide]

we may get a response later

when and if he sees it

[edgy loom]

This is my question for Vedal

[leaden fern]

so does the lamp rely on connecting to phone by bluetooth then internet connection for neuro control? or wil lit work if my phone isnt nearby?

[dawn tide]

it connects to wifi

so it'll work

but if your phone ain't nearby you aren't nearby, please turn off your lamp when you're not physically able to reach it

[leaden fern]

I am old enough to not be surgically attached to my phone 🙂

[dawn tide]

my point still stands

[edgy loom]

That’s not healthy

[dawn tide]

anyway, if vedal gives me an answer i'll mention it here

[rose oar]

yeah just need it once for pairing

[leaden fern]

ok thanks o/

[rose oar]

will work even if your phone is at the bottom of a lake (as long as you've enabled stream sync)

[mortal parcel]

is there any word on getting a desktop app for those of us without an android or apple phone

[edgy loom]

No phone?

[rose oar]

what do you have?

[mortal parcel]

a nokia

[leaden fern]

or a non-smartphone

[edgy loom]

[hot sonnet]

Android in a vm maybe ? like the ones people use to play azur lane and other mobile apps

[rose oar]

it wasn't in the plans, if you can borrow someone elses phone to pair + enable stream sync that might be a good idea

[mortal parcel]

thought about using the windows subsystem for android, googled int and saw they discontinued it last year Sadge

[edgy loom]

Android emulator perhaps?

[hot sonnet]

google play have an official one now, but only work for whitelisted apps I think

[rose oar]

not sure the bluetooth will passthrough

[hot sonnet]

Oh true, BT :|

[edgy loom]

If it’s a laptop they can emulate Bluetooth, but if it’s pc they might need antenna, and your message too

[mortal parcel]

pcs in 2025 have wifi and bluetooth so the hardware isn't really a problem

tho i'm probably not gonna set up a linux just for the app lol

[edgy loom]

I know bluestacks is one of the android emulators

[edgy loom]

A few people asked what they should do since their network is Eduroam, any help with that?

[leaden fern]

Mmm, a random mode for offline times would be kinda useful

[edgy loom]

Dev said he’d implement after he gets the connection issues fixed

[hot sonnet]

eduroam is still a captive portal no ? (asking because I have not been at uni for a decade now so things possibly changed) Going to be difficult without setting up an AP and probably breaching eduroam eula.
Using mobile hotspot maybe ?

[edgy loom]

Hotspot could be possible, those with eduroam havent tried or/and confirmed that it works

[half agate]

When i type in my wifi data, the lamp stops blinking red, turns green and i get a message that i was unable to connect

[edgy loom]

It’s less about eduroams wifi but rather the wifi that requires both user and password (i dont know what its called)

[edgy loom]

Settings, trouble shooting mode on, resync device list

[half agate]

holy it works thanks

[dawn tide]

i messed with the app in an emulator (android studio emulator), i don't think bluetooth passthrough works?
also if you're not on ARM then good luck, the app will simply refuse to operate

[topaz willow]

new android app update is out with the android pairing rework for better logging if you're newly pairing and get failures i am eagerly awaiting your logs

[edgy loom]

[neat swallow]

[edgy loom]

Shit mb

I didn’t know id summon you, sorry

[topaz willow]

[edgy loom]

@dawn tide are you on android?

[simple river]

Mine was messing me about, then suddenly started working. Think my mobile had pairing disabled by default.

[dawn tide]

i am, i can run a few pairing tests

will do so after a thing i need to do tonight

[brazen jacinth]

I managed to get it to search for the lava lamp but just kept searching for over 10 minutes still hasn’t found anything yet

[hard forum]

It’s just red right…

[brazen jacinth]

How long does it take typically to find the lava lamp

[edgy loom]

If you have enabled stream sync, on evil’s streams lava lamps will apear red

[edgy loom]

Is your lamp flashing red

[brazen jacinth]

No it’s still green

[edgy loom]

settings, troubleshooting mode on, resync device list

[brazen jacinth]

Ok thanks I’ll give it another go

[cedar wyvern]

[log] Checking bluetooth permissions for android OS...
[log] Android SDK >=31 detected, using full permission checks
[log] Pairing
[log] bluetooth check results: ["granted","granted","granted"]
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270131239,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 270131239 with wifi SSID [ Mario_2G ] pw [ 1p ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"f95ddac109ba528e","uuid":"f95ddac109ba528e","configType":"config_type_wifi","rssi":-84,"raw":"AgEGAwIBohQWAaIAcHduOHJwbGJqdG9reGFlYwMJVFkZ/9AHAAMAAAwAgX2F7iMylhbBO6wkvXErNgAAAAA=","pidRaw":"cHduOHJwbGJqdG9reGFlYw==","mac":"","flag":1,"address":"CC:8C:BF:39:7D:44","productId":"pwn8rplbjtokxaec","isbind":false,"deviceType":301}
[log] fetching tuya activator token...
[log] tuya activator token: {}
[log] unable create tuya activator token, ending after 1127 ms
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270131239,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 270131239 with wifi SSID [ ] pw [ 1p ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"f95ddac109ba528e","uuid":"f95ddac109ba528e","configType":"config_type_wifi","rssi":-83,"raw":"AgEGAwIBohQWAaIAcHduOHJwbGJqdG9reGFlYwMJVFkZ/9AHAAMAAAwAgX2F7iMylhbBO6wkvXErNgAAAAA=","pidRaw":"cHduOHJwbGJqdG9reGFlYw==","mac":"","flag":1,"address":"CC:8C:BF:39:7D:44","productId":"pwn8rplbjtokxaec","isbind":false,"deviceType":301}
[log] fetching tuya activator token...
[log] tuya activator token: {}
[log] unable create tuya activator token, ending after 450 ms
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270131239,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 270131239 with wifi SSID [ Mario_2G ] pw [ 1*******p ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result:

{"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"f95ddac109ba528e","uuid":"f95ddac109ba528e","configType":"config_type_wifi","rssi":-85,"raw":"AgEGAwIBohQWAaIAcHduOHJwbGJqdG9reGFlYwMJVFkZ/9AHAAMAAAwAgX2F7iMylhbBO6wkvXErNgAAAAA=","pidRaw":"cHduOHJwbGJqdG9reGFlYw==","mac":"","flag":1,"address":"CC:8C:BF:39:7D:44","productId":"pwn8rplbjtokxaec","isbind":false,"deviceType":301}
[log] fetching tuya activator token...
[log] tuya activator token: {}
[log] unable create tuya activator token, ending after 784 ms
[log] resetting to default pairing page state
[log] [tuya] found swarmlink_home: {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270131239,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2,"dealStatus":2}
[log] [tuya] trying to add device to homeID 270131239 with wifi SSID [ ] pw [ 1*******p ]
[log] starting bluetooth scan for tuya device...
[log] bluetooth scan result: {"roam":false,"share":false,"name":"","providerName":"SingleBleProvider","id":"f95ddac109ba528e","uuid":"f95ddac109ba528e","configType":"config_type_wifi","rssi":-81,"raw":"AgEGAwIBohQWAaIAcHduOHJwbGJqdG9reGFlYwMJVFkZ/9AHAAMAAAwAgX2F7iMylhbBO6wkvXErNgAAAAA=","pidRaw":"cHduOHJwbGJqdG9reGFlYw==","mac":"","flag":1,"address":"CC:8C:BF:39:7D:44","productId":"pwn8rplbjtokxaec","isbind":false,"deviceType":301}
[log] fetching tuya activator token...
[log] tuya activator token: {}
[log] unable create tuya activator token, ending after 270 ms
[log] resetting to default pairing page state
[log] DeviceList
[log] checking for swarmlinkHomeId: 270131239
[log] fetching swarmlink home details for 270131239 -> {"lat":0,"meshList":[],"homeStatus":2,"sharedGroupList":[],"background":"","lon":0,"sigMeshList":[],"sharedDeviceList":[],"geoName":"","rooms":[],"groupList":[],"homeId":270131239,"admin":true,"name":"swarmlink_home","deviceList":[],"role":2}
[log] [tuya] Unable to find device list for swarmlink_home

cant pair, im on andorid trying to use my 2G. also tried with a samsung s22

[edgy loom]

@topaz willow your first logs 🪵 and it’s android

[edgy loom]

Could you put logs in txt file or format it using ```

[topaz willow]

the txt file isnt the ``` stuff it just code blocks it lol

[cedar wyvern]

gosh dang it lol

[topaz willow]

your log looks very similar to users who have the delayed activation visual bug

settings > troubleshooting mode > resync device list

if it doesn't fix it immediately try again after 5-10 minutes or so

[cedar wyvern]

yeah i did try that once before, ill do it again now

its like, its doent even try it just instantly says no cannt do it

[topaz willow]

the sync button?

the resync action is pretty fast

[edgy loom]

@cedar wyvern are u using the recent version of the app, it was recently published

[cedar wyvern]

the connect to wifi part

[topaz willow]

he is

those logs are new

actually i dont know how to read logs, the wrong step is giving a blank object not the pairing one

[edgy loom]

[topaz willow]

let me look at something

[topaz willow]

🤔

im assuming you copied it into a text file and that got caught lol

[cedar wyvern]

lol oh yup

[stone crater]

This basic advice should probably be pinned, seems to help a lot of people (myself included)

[edgy loom]

It’s in FAQ , first message, also pinned one

[stone crater]

ah, stupid me for not checking first, apologies

[edgy loom]

It’s fine

Good luck I’m eeping

[frank scroll]

i'm having the same problem, lamp is in pairing mode and when i try to connect it just instantly says "unable to find your lamp"

[topaz willow]

can you paste your debug logs from settings?

[frank scroll]

yeah one sec

[spiral bloom]

unpaired and tried to pair for testing, didnt work. heres the log, hopefully helps

[frank scroll]

how do i send the logs as a txt file

[topaz willow]

if its long enough and you have nitro itll do it auto, otherwise have to do it via notepad and saving a file

[topaz willow]

ok, im seeing some patterns which im sad broke but there might be something i can do to fix it

the new logs gave me great insight

[frank scroll]

yeah it's too long

[topaz willow]

ok same bug

alright

with the magic of everybody having the same issue i have found a maybe solution

stand by

[frank scroll]

standing

[topaz willow]

by stand by i mean it might be a bit cause itll have to be approved by play store, but

[edgy loom]

+1 more week for ios

[topaz willow]

ill ask vedal if he can put the old version back on the play store or not

to be fair

i dont think ios has this bug

[cedar wyvern]

wow the slander lol

[frank scroll]

my android supremacy

[topaz willow]

not wrong for how long apple takes to approve tho

[glacial slate]

ios 1 android 1m+

[topaz willow]

if i were to push a build rn itd prob take at least 2, maybe 3 days to be approved and show up

(for ios)

[rose oar]

its like ~24 hour approval time i think but we have to build too

[topaz willow]

yeah e2e ends up being a few days

[cedar wyvern]

i can wait, no biggie. waited this long already

[topaz willow]

while working on this app ive fully convinced myself that anybody who is a full-time mobile SWE might be a severe masochist irl

[spiral bloom]

had to reinstall so was able to pair it again with the troubleshooting mode method

[true ivy]

Holy based

[untold tapir]

I've said nothing but I appreciate yalls help was able to sync cause of yall

[topaz willow]

new build is up for review which if we're lucky should fix the original ghost device issue which I believe would fix the "delayed activation" bug as ive called it

other changes is that ssid has the light obfuscation now, and for the security-prone you can opt into full obfuscation of wifi stuff in the settings so you shouldnt need to replace them yourself if you dont want the first/last char peeping out

as well as links to support / this discord as suggested

[pastel rune]

Hey all, I can't seem to get the lamp to go into pairing mode for more than a few seconds, if at all. Any help would be appreciated

[topaz willow]

are you actively trying to give it wifi creds?

when the lamp gets wifi credentials that work it will turn pairing mode off on its own and stop blinking

[pastel rune]

I haven't made it that far, I haven't paired it yet, it won't blink red

[topaz willow]

unplugging and replugging 3 times quickly does nothing either? (users have had varying success based on how long they leave it unplugged)

[pastel rune]

No dice there, I've tried a few seconds, a few minutes